Personally, I wish AOL would be wiped from the face of the earth. 80% of problems we have are caused by AOL.
We had a kid on AOL coming into a chat room threatening rape and murder and talking about masturbation and flooding the room with annoying test. This happened daily. We would ban his IP. He would disconnect and dial right back up with a new AOL address. Finally we banned all of AOL. Then we had another 1000 AOL users complain because suddenly they couldn't use the chat room--all because of this one idiot. I contacted every department at AOL and escalated to every supervisor I could find. AOL does not have a department to deal with their users if the problem doesn't happen on AOL itself. Basically they don't care what their users do if its not being done on the AOL network. I even contacted AOL corporate headquarters...they didn't have anyone to deal with the problem user either. Basically, we were SOL. I spent months on this. I called the kids parents and they didn't care...they would just hang up on me. Finally I told the kid the FBI had been contacted and I told him I knew he turned 18 in two weeks and that scared him enough that he quit. Yeah...I'd like to see AOL go in the toilet. The company stinks. > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > Joshua Levitsky > Sent: Thursday, June 12, 2003 2:31 PM > To: [EMAIL PROTECTED] > Subject: Re: [IMail Forum] OT: AOL's got nerve > > > > > > From: "Karen D. Oland" <[EMAIL PROTECTED]> > > Reply-To: [EMAIL PROTECTED] > > Date: Thu, 12 Jun 2003 14:45:37 -0400 > > To: <[EMAIL PROTECTED]> > > Subject: RE: [IMail Forum] OT: AOL's got nerve > > > >> Your opinion. I can tell you from supporting some AOL > users that many > >> of the 30 million would not be on the internet if not for us. Not > >> everyone knows how to use a computer well. Nobody else > made it easy > >> for them to get online. > > > > so, no business users, all clueless grandmas > > > >> Say what you want about us, but did your company give free > internet > >> access to families and Blueberry RIM devices so that > families could > >> find out what the status of a lost family member was on 9/11? > > > > You just said you had to pay for your own and then support > could not > > get it working for a month. (and don't tell me someone didn't > > calculate the EXACT advertising mileage of getting that > pier on tv all > > that time, even if it was a nice gesture). > > What is wrong with grandma having internet access? > > Yes I had to pay for my own. Yes I had troubles. I am an > employee and we get less resources than consumers do because > I cost money and consumers make money. Not a problem for me. > > Lastly what are you talking about? On 9/10/2001 I was in > Virginia at a security meeting. On 9/11/2001 I was in my bed > in NYC at 1am. In the morning I was a first responder with an > ambulance to the WTC. We had an AOL truck full of equipment > rolling from Virginia that SAME DAY. So don't tell me that it > was done for money. AOL rolled equipment as soon as we were > sure everyone was safe between the New York and Virginia > offices. I guess it would be better if we all did nothing to > help anyone because then nobody could say we did it for publicity. > > -Josh > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: > http://www.mail-archive.com/imail_forum%> 40list.ipswitch.com/ > > Knowledge Base/FAQ: > http://www.ipswitch.com/support/IMail/ > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
