** No IM abuse reports will be accepted via email. IM users (AOL members/account holders) should use the "notify AOL" button found in the bottom right corner of the IM window. AIM (the free AOL Instant Messenger client) users should utilize the "block" and "warning" features found at the bottom of the AIM window to stop abuse.
Geeze.. ~Rick > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Joshua Levitsky > Sent: Thursday, June 12, 2003 3:15 PM - FamHost > To: [EMAIL PROTECTED] > Subject: Re: [IMail Forum] OT: AOL's got nerve > > > > > > From: "Dave" <[EMAIL PROTECTED]> > > Reply-To: [EMAIL PROTECTED] > > Date: Thu, 12 Jun 2003 15:00:35 -0500 > > To: <[EMAIL PROTECTED]> > > Subject: RE: [IMail Forum] OT: AOL's got nerve > > > > Yes, I emailed every address for terms of service issues, to customer > > support, to corporate. Believe me, AOL does not care what their users > > do unless they are doing it on AOL itself. Even an email abuse they > > will generally tell you that they couldn't verify it was an AOL user. > > They are masters at not taking ownership of a problem. > > I can't speak to that because I don't have a case I can see. I believe you > tried. I don't know what happened in that particular event. I do > know people > high up in mail admin and I do know they care. > > In the case of your chat issue did you have logs showing what IP > address the > person came from and dates and times so that AOL could see that > if you gave > them 5 Ips with dates and times that in all 5 cases the same AOL user was > online on that IP? We have VERY detailed logs about connections. I believe > you had a problem and nothing I could say now will solve that > other than you > experience is not my experience, and I have worked at one other large ISP > and one medium ISP. In both those cases when I had to deal with AOL I was > able to get things done when I was good at providing evidence to support > claims I had. > > -Josh > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > ___________________________________________________________________ > Virus Scanned and Filtered by http://www.FamHost.com E-Mail System. > > ___________________________________________________________________ Virus Scanned and Filtered by http://www.FamHost.com E-Mail System. To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
