Certainly it's a response to this list's requests but as with everything it doesn't fit on everyone's shoes.
My company only hosts 2 domains and 500 users which is small compared to most of you but I'm still a customer like the rest. Being a business service company, you can't force anything to your customers without a market analysis starting with your customer base and then the rest of the market; you work for your customers and you can't just decide what they need. IPSwitch learned this the hard way and now they know someone will remind to them next time they consider to make changes of this magnitude. 1st lesson: listen to your customers, work with them (us) Generalization is not an option specially with the type of customers you have, ISPs, big companies, consultants, who deal at the same time with a wide range of end users. I'm sure the market has changed and it will change, but just imposing a huge change across the board is not the option. You heard a lot of us, budgets are limited and some don't even need ICS as a whole. Then why not make it modular? an example: in the opensource Postfix and the sleuth of servers for IMAP, antispam, etc. Now the pressure is on IPSwitch. higher SA prices will translate on better tech support, at least that's what will expect. Knowing how this group feels about SA issues, that's something you better improve or else you will see your profit go down. We are standing tight, our SA renewal is not up until june of next year but it won't take too much to start looking around. We are happy with IMail (and WhatsUp), good product and for us, stable. I can't wait to see this list going back to normal; this has been a great experience for all parties. Thank you, Elliott =============================== Elliott Bujan Network/Web Administrator Initial Tropical Plants - USA Voice:(847) 634 4250 ext. 99281 Fax: (847) 634 6820 [EMAIL PROTECTED] http://www.initialplants.com -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Russell Mawn Sent: Tuesday, November 02, 2004 6:21 AM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] IMail/ICS Update Roger: You did the right thing by giving this product a stand-a-lone space. Several observations: I called Ipswitch. I was called back. All this brouhaha has given me pause to look at other products. I'll be renewing my support agreement, but I have higher expectations now. Hadn't considered a "Control Panel" product before, will implement one now. Thanks FORUM. I'd have paid for the price increase without all the angst of this past week. Russ -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Roger C. Greene Sent: Monday, November 01, 2004 9:00 PM To: [EMAIL PROTECTED] Subject: [IMail Forum] IMail/ICS Update Dear IMail Customers, The messaging market has changed since we introduced IMail almost 10 years ago.� Back then, SMTP and POP3 were most of what was needed in a product. Today, there is increasing demand for more comprehensive collaboration solutions and the stand-alone messaging market is shrinking.� That is why we introduced Ipswitch Collaboration Suite as our messaging solution for the future. In introducing ICS, though, we did not fully assess the impact on you, our customers.� Many of you have written or called to tell us about that impact.� We have listened to what you had to say and decided on the following actions: 1. IMail Server customers may continue to purchase Service Agreements without upgrading to ICS.� Since it is at the core of ICS, you can be assured that we will continue to enhance and support IMail Server. �As of December 1, Service Agreement prices will increase to $695 (from $495) for IMail Professional and to $375 (from $245) for IMail Small Business.� Note that anti-virus subscriptions will only be sold as part of ICS.� For those who have AV, we believe the ICS value proposition is compelling. As always, we strongly encourage all IMail users to keep current with new IMail releases. �We do not believe that per-support-incident charges are in the best interests of the majority of our users, and will not adopt them at this time (but will continue to listen to your feedback). 2. Ipswitch Instant Messaging customers may also continue to purchase Service Agreements.� As of December 1, the Service Agreement price will increase to $195 (from $99). 3. The December 31 deadline for cross-grade pricing to ICS has been eliminated, so you have more time to plan.� You may now make the move to ICS on your own schedule. I am sure that many of you will have questions about your particular circumstances, and I encourage you to talk to your Ipswitch or reseller salesperson about the best path forward for you.� I want to especially thank those of you who took the time to call us and explain your situations in detail.� We are pleased that we ended up opening a more direct channel of communications with all of you who wrote or called. �Last week Bill Pollack sent an e-mail with management names and phone numbers; please always feel free to call us. Sincerely, Roger Greene President To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________ ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email ______________________________________________________________________ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
