In case this hasn't been mentioned yet... If I recall correctly, the
Aptiva comes with a built-in video card on the motherboard. You've got to
disable the one on the motherboard and buy one of the video cards on the HJ
suggested cards list.
At 09:10 PM 3/13/99 +0800, you wrote:
>Hello, Lenny, While reading your message and David's answer, I came up with
>the thought that it might be helpful to separate in our minds the IBM
>computer itself from the peripherals, such as a video card, and the other
>software, such as Netscape, a virus program, Internet Explorer, which
>dealers routinely put on new systems, giving the new user a fairly complete
>software arsenal to begin working with. If we categorize these things and
>think of them separately, it might help us all to diagnose the problem.
>
>There are disadvantages in this situation: A dealer who is probably
>willing to be helpful but has most likely not heard of JFW, you who are
>willing to teach but have not had much familiarity with these problems, the
>student who is probably frightened by now, and we who are more or less
>familiar but who cannot get our hands on your system because we're not
>there. But all these disadvantages can be outweighed by having all of us
>work together to solve this.
>
>It might be helpful for you to give us a list of the programs that are
>installed, more specifically, the ones showing on the system tray when the
>computer is ready for work after booting up.
>
>Tell the student not to worry, Lenny. This may take a while but we're in
>it for the long haul, and we'll beat this bear of a problem yet.
>
>Dotty Martin
>
>At 02:34 PM 3/12/99 -0500, you wrote:
>>I believe I asked you what video card you are using. what drivers are
>>you using for that card. Answering these questions can help diagnose
>>your problem. One lister went a bit further than I in stating that
>>often this occurs because of video issues. You tipped us in that
>>direction when you said that the putter runs fine with no jfw loaded.
>>I don't care how new a computer is, or seems to be, I've seen new ones
>>that I had to defrag and run scandisk on. I've seen putters that have
>>a weird virus checker that kills the putter when jfw loads. We are
>>trying to help. I know your frustration. Been there, done that. I'm
>>totally blind and cannot read the screen as you can when I get a
>>glitch like that so count your self lucky.
>>We're here to help so please let us help.
>>there is a list of compatible video cards at:
>>http://www.hj.com
>>if yours is not there, it doesn't mean it won't work but if it is
>>there that is one problem you don't have and we can turn our attention
>>to looking at other possible causes. The kinds of errors you are
>>getting indicate hardware or hardware driver problems so with jfw,
>>first thing we suspect as it is common enough is video.
>>
>>
>>Lenny & Edith wrote:
>>>
>>> I have received had many suggestions from listers, none of which seem
to be
>>> relevent. Let me re-state the problem:
>>>
>>> I am a sighted volunteer helping some blind students learn to use
>>> computers. One of my students has jfw installed on a new IBM Aptiva with
>>> Windows 98. The computer works fine until we load jfw. After working on
>>> some files for a while, the screen turns blue with a message that "an
error
>>> has occurred in your program" or a white box telling us we have performed
>>> an "illegal opertion". Keyboard doesn't work. Mouse buttons don't
work.
>>> And Alt-Ctrl-Del doesn't work. The only way out is to throw the
switch.
>>>
>>> I followed, Henter-Joyce instructions to change Windows 98 settings such
>>> as unchecking "view as web page", "animate windows....", and selecting the
>>> classic radio buttons.
>>>
>>> When i tried to change the JAWS settings I got to the Config Mgr with
>>> Insert-6 and tried to select "Graphics and Symbols". Got an "illegal
>>> operation" message, and had to throw the switch.
>>>
>>> Whenever we try t shut down the computer the normal way from the start
menu
>>> we get an "illegal operation" message. Even if we shut off jfw first, we
>>> have the same problem. .
>>>
>>> As long as I don't start jfw the computer works normally. And, since it
>>> is new, I see no point in running defrag or a complete scan, as one lister
>>> suggested.
>>>
>>> Others mentioned the video card. Don't understand what the video card
has
>>> to do with this particular problem.
>>>
>>> I spoke to the dealer's technician and he will check with IBM and the
video
>>> card manufacturer to see if either of them has any suggestions.
>>>
>>> In the meantime we would like to know if any other listers are using an
IBM
>>> Aptiva with jfw.
>>>
>>> Lenny
>>>
>>>
>>>
>>> DEED ABOVE CREED
>>>
>>> http://users.aol.com/ecsw1
>>>
>>> -
>>> Visit the jfw ml web page: http://jfw.cjb.net
>>
>>--
>>Hands-On Technolog(eye)s
>>Touching The Internet:
>>mailto:[EMAIL PROTECTED]
>>ftp://ftp.clark.net/pub/poehlman
>>http://poehlman.clark.net
>>Dynamic Solutions Inc.
>>Best of service
>>for your small business
>>network needs!
>>http://www.dnsolutions.com
>>
>>---sig off---
>>-
>>Visit the jfw ml web page: http://jfw.cjb.net
>>
>>
>
>-
>Visit the jfw ml web page: http://jfw.cjb.net
>
##===<>
Julio C. Perez, Access Technology Consultant
<>===##
-
Visit the jfw ml web page: http://jfw.cjb.net
