Hi, Lenny, You might try reinstalling JFW from the CD and paying particular
attention to any messages you might receive during the installation
process. In particular, what does Dr. JAWS say when He/it first encounters
the video and sound cards? Do you have any difficulty installing the key?
These might give you some leads as to where to look for the problem. What
is your color setting? We generally find 256 to be best. I believe that
HJ has a list of sound and video cards they have tested. Do you have one
of those on this computer or something else? Further, If the computer
belongs to a blind person using JFW and the computer doesn't work with the
JFW, then the computer doesn't work. Saying that the computer works fine
except for the JFW program is equivalent to saying that it works fine until
you turn on the monitor. This is not a criticism of anything you have done
or said, it is a point you may need to drive home to your local IBM dealer.
Dotty Martin
Dotty Martin
At 02:04 PM 3/12/99 -0800, you wrote:
>I have received had many suggestions from listers, none of which seem to be
>relevent. Let me re-state the problem:
>
>I am a sighted volunteer helping some blind students learn to use
>computers. One of my students has jfw installed on a new IBM Aptiva with
>Windows 98. The computer works fine until we load jfw. After working on
>some files for a while, the screen turns blue with a message that "an error
>has occurred in your program" or a white box telling us we have performed
>an "illegal opertion". Keyboard doesn't work. Mouse buttons don't work.
> And Alt-Ctrl-Del doesn't work. The only way out is to throw the switch.
>
>I followed, Henter-Joyce instructions to change Windows 98 settings such
>as unchecking "view as web page", "animate windows....", and selecting the
>classic radio buttons.
>
>When i tried to change the JAWS settings I got to the Config Mgr with
>Insert-6 and tried to select "Graphics and Symbols". Got an "illegal
>operation" message, and had to throw the switch.
>
>Whenever we try t shut down the computer the normal way from the start menu
>we get an "illegal operation" message. Even if we shut off jfw first, we
>have the same problem. .
>
>As long as I don't start jfw the computer works normally. And, since it
>is new, I see no point in running defrag or a complete scan, as one lister
>suggested.
>
>Others mentioned the video card. Don't understand what the video card has
>to do with this particular problem.
>
>I spoke to the dealer's technician and he will check with IBM and the video
>card manufacturer to see if either of them has any suggestions.
>
>In the meantime we would like to know if any other listers are using an IBM
>Aptiva with jfw.
>
>Lenny
>
>
>
>
>
>
>DEED ABOVE CREED
>
>http://users.aol.com/ecsw1
>
>
>-
>Visit the jfw ml web page: http://jfw.cjb.net
>
>
-
Visit the jfw ml web page: http://jfw.cjb.net
