Hmm. nice idea. J
John-AldrichTile-Tools From: Erik Goldoff [mailto:egold...@gmail.com] Sent: Tuesday, April 27, 2010 1:26 PM To: NT System Admin Issues Subject: Re: Ink & toner "cold callers" setup a unique voicemail box for 'vendors' , you can be as generic as you like ( one single box, or granular, one for hardware, one for software, one for consumables, etc ) and have the receptionist or whomever transfer the calls to the voicemail. Set up an appropriately professionally polite informative greeting and let them leave their contact info for you to contact back if you are interested in their offering. On Tue, Apr 27, 2010 at 1:05 PM, John Aldrich <jaldr...@blueridgecarpet.com> wrote: I'm assuming most of you are like me and in charge of the "consumables" for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it's starting to get old with upwards of 3 or 4 calls per week and having to tell them "sorry, we're under a maintenance contract. Goodbye" and hang up. It's 45 seconds to a minute I'd rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink & toner and if the caller doesn't ask for one of us by name, they aren't our supplier, and that I'd prefer the caller never get passed along; but I'm afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don't have a lot of faith in my "users" J) John-AldrichTile-Tools ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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