We trained our callers to just reject the callers, and not even forward them 
on.  We do have a contract we have to purchase from and they do not call like 
this so that works for us.

From: John Aldrich [mailto:jaldr...@blueridgecarpet.com]
Sent: Tuesday, April 27, 2010 12:26 PM
To: NT System Admin Issues
Subject: RE: Ink & toner "cold callers"

Yeah...but do you have your users trained to reject these calls outright 
*before* they get to you or do you just accept 'em and tell 'em "no thanks."

[John-Aldrich][Tile-Tools]

From: viperb...@gmail.com [mailto:viperb...@gmail.com]
Sent: Tuesday, April 27, 2010 1:13 PM
To: NT System Admin Issues
Subject: Re: Ink & toner "cold callers"

I forward the calls to our local "rejection hotline" (insert google search 
here). Unprofessional, I know, but so is cold calling IMHO.

Sent from my BlackBerry(r) smartphone with Nextel Direct Connect

________________________________
From: "John Aldrich" <jaldr...@blueridgecarpet.com>
Date: Tue, 27 Apr 2010 13:05:47 -0400
To: NT System Admin Issues<ntsysadmin@lyris.sunbelt-software.com>
Subject: Ink & toner "cold callers"

I'm assuming most of you are like me and in charge of the "consumables" for 
your laser copiers/printers/fax machines. How do you have your people trained 
to deal with the cold-callers who try to get you to buy the toners?
Mostly, my users are trained to refer the call to me, but it's starting to get 
old with upwards of 3 or 4 calls per week and having to tell them "sorry, we're 
under a maintenance contract. Goodbye" and hang up. It's 45 seconds to a minute 
I'd rather spend reading this list, etc. :)
I thought about emailing my users and telling them that there are only 3 people 
who order ink & toner and if the caller doesn't ask for one of us by name, they 
aren't our supplier, and that I'd prefer the caller never get passed along; but 
I'm afraid that if I do that, someone might go ahead and order toner from 
someone other than our normal suppliers. (I don't have a lot of faith in my 
"users" :))

[John-Aldrich][Tile-Tools]














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