Ahh. I'm getting some good ideas here. J Thanks, all. keep the info coming! J
John-AldrichTile-Tools From: Terry Dickson [mailto:te...@treasurer.state.ks.us] Sent: Tuesday, April 27, 2010 1:39 PM To: NT System Admin Issues Subject: RE: Ink & toner "cold callers" We trained our callers to just reject the callers, and not even forward them on. We do have a contract we have to purchase from and they do not call like this so that works for us. From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Tuesday, April 27, 2010 12:26 PM To: NT System Admin Issues Subject: RE: Ink & toner "cold callers" Yeah.but do you have your users trained to reject these calls outright *before* they get to you or do you just accept 'em and tell 'em "no thanks." John-AldrichTile-Tools From: viperb...@gmail.com [mailto:viperb...@gmail.com] Sent: Tuesday, April 27, 2010 1:13 PM To: NT System Admin Issues Subject: Re: Ink & toner "cold callers" I forward the calls to our local "rejection hotline" (insert google search here). Unprofessional, I know, but so is cold calling IMHO. Sent from my BlackBerryR smartphone with Nextel Direct Connect _____ From: "John Aldrich" <jaldr...@blueridgecarpet.com> Date: Tue, 27 Apr 2010 13:05:47 -0400 To: NT System Admin Issues<ntsysadmin@lyris.sunbelt-software.com> Subject: Ink & toner "cold callers" I'm assuming most of you are like me and in charge of the "consumables" for your laser copiers/printers/fax machines. How do you have your people trained to deal with the cold-callers who try to get you to buy the toners? Mostly, my users are trained to refer the call to me, but it's starting to get old with upwards of 3 or 4 calls per week and having to tell them "sorry, we're under a maintenance contract. Goodbye" and hang up. It's 45 seconds to a minute I'd rather spend reading this list, etc. J I thought about emailing my users and telling them that there are only 3 people who order ink & toner and if the caller doesn't ask for one of us by name, they aren't our supplier, and that I'd prefer the caller never get passed along; but I'm afraid that if I do that, someone might go ahead and order toner from someone other than our normal suppliers. (I don't have a lot of faith in my "users" J) John-AldrichTile-Tools ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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