Are you saying that after removing Roxio, the DVD portion still doesn't work?? This just doesn't make any sense. Obviously, the updates screwed something up where the DVD portion won't work, but uninstalling Roxio should remove the updates as well so the DVD portion should work!
That's one of the problems with name brand PC's. One is no support, or incompetent support, but the other is no OS CD. Yes, you can boot from an external device, but the mobo's BIOS must have this option to boot from an external HD. I just don't understand this. It's like the Roxio updates destroyed the drive! At least the DVD portion of it! I don't know what else you can do other than removing Roxio and the DVD drive. That didn't work, so I'm at a loss. Once uninstalling the Roxio software, you could scan the Registry for "Roxio", "EMC", "ECDC", "DCD", "Easy media", etc., etc., to try and remove ALL of it. Then also check the "Add/remove programs" area and see if there are any entries for Roxio, like maybe updates. Since Roxio has no support, they force you to rely upon others for support. You can do that here, http://forums.support.roxio.com/index.php . Maybe someone there has experienced the same problem. -Clint God Bless Clint Hamilton, Owner http://OrpheusComputing.com http://ComputersCustomBuilt.com ----- Original Message ----- From: "Lisa Schnepf" Hi Clint, Yes, the drive is listed in the device manager, and it says it's working properly. The drive is a CD/DVD burner. The CD part plays and records, but if you put a DVD in, it won't play or record. It just makes clicking sounds, like it's trying to read the DVD but can't. My husband went out and got an external DVD burner, but that's only a temporary fix. I want to reformat the harddrive with my restore DVD, but, for obvious reasons, I can't. Is there anyway you can boot off of an external DVD player? We tried, but it didn't work. I have uninstalled all Roxio software (I don't see an uninstall for the updates, though) and I've uninstalled the DVD player and rebooted. Nothing changes. When I try to update my drivers for my DVD player, it says this: No matched drive! This utility is only for Lite-On DVDRW SHOW 832S VTS3 Detected drives: 0-0-0-0 Lite-On DVDRW SHOW 832S VTS3 0-0-1-0 E:HL -DT-STCD-ROM GCR 8483B 1.00 It is showing my drive! But I don't know what the numbers mean in front of it? Maybe those numbers are wrong? Thanks. Lisa -----Original Message----- Support-OrpheusComputing.com Have you tried opening "My Computer" and seeing if the DVD drive is listed there, and if so, tried to open it from there? Roxio's website, message boards, and software updates from within the program, are always screwed up. I haven't been able to update mine in weeks and I had to get the updates manually. There's no telling what you may have ended up with. You could have installed corrupted or the wrong updates. You never said if the drive is listed in the Device Manager. I'd uninstall ALL Roxio software, reboot, uninstall the drive in the Device Manager, then reboot and see what happens. Your BIOS settings should not be an issue since they are not going to change by themselves. -Clint ============= PCWorks Mailing List ================= Don't see your post? Check our posting guidelines & make sure you've followed proper posting procedures, http://pcworkers.com/rules.htm Contact list owner <[EMAIL PROTECTED]> Unsubscribing and other changes: http://pcworkers.com =====================================================
