So far as I can tell, the original Roxio signin worked and allowed me just now to reach support. I see that it brought up IE and did not call on my default browser, Firefox.
I use Roxio 7 and have had no problems with updates, my CDR and DVDR combo drive continues to work. I am using a brand name PC, an HP, three years old, XP-Home, the combo writer drive was part of the package. If I remember right, Sonic and DLA were on the PC, I removed DLA and installed Roxio which I owned, have since upgraded to version 7. I have never heard of a DVD reformat/restore disk, is that from the OEM or one that was made by the poster? See http://www.theeldergeek.com/restore_missing_cd_or_dvd_drive.htm for possibly some information that will help. Elaine I never lecture, not because I am shy or a bad speaker, but simply because I detest the sort of people who go to lectures and don't want to meet them. --H. L. Mencken (1880 - 1956) Hello Support-OrpheusComputing.com On Wednesday, January 18, 2006, you wrote > Are you saying that after removing Roxio, the DVD portion still > doesn't work?? This just doesn't make any sense. Obviously, > the updates screwed something up where the DVD portion won't > work, but uninstalling Roxio should remove the updates as well > so the DVD portion should work! > That's one of the problems with name brand PC's. One is no > support, or incompetent support, but the other is no OS CD. > Yes, you can boot from an external device, but the mobo's BIOS > must have this option to boot from an external HD. > I just don't understand this. It's like the Roxio updates > destroyed the drive! At least the DVD > portion of it! I don't > know what else you can do other than removing Roxio and the DVD > drive. That didn't work, so I'm at a loss. Once uninstalling > the Roxio software, you could scan the Registry for "Roxio", > "EMC", "ECDC", "DCD", "Easy media", etc., etc., to try and > remove ALL of it. Then also check the "Add/remove programs" > area and see if there are any entries for Roxio, like maybe > updates. > Since Roxio has no support, they force you to rely upon others > for support. You can do that here, > http://forums.support.roxio.com/index.php . Maybe someone > there has experienced the same problem. > -Clint > God Bless > Clint Hamilton, Owner > http://OrpheusComputing.com > http://ComputersCustomBuilt.com > ----- Original Message ----- > From: "Lisa Schnepf" > Hi Clint, > Yes, the drive is listed in the device manager, and it says > it's > working properly. The drive is a CD/DVD burner. The CD part > plays and > records, but if you put a DVD in, it won't play or record. It > just > makes clicking sounds, like it's trying to read the DVD but > can't. My > husband went out and got an external DVD burner, but that's > only a > temporary fix. I want to reformat the harddrive with my > restore DVD, > but, for obvious reasons, I can't. Is there anyway you can > boot off of > an external DVD player? We tried, but it didn't work. > I have uninstalled all Roxio software (I don't see an > uninstall for > the updates, though) and I've uninstalled the DVD player and > rebooted. > Nothing changes. > When I try to update my drivers for my DVD player, it says > this: > No matched drive! > This utility is only for Lite-On DVDRW SHOW 832S VTS3 > Detected drives: > 0-0-0-0 Lite-On DVDRW SHOW 832S VTS3 > 0-0-1-0 E:HL -DT-STCD-ROM GCR 8483B 1.00 > It is showing my drive! But I don't know what the numbers mean > in front > of it? Maybe those numbers are wrong? > Thanks. > Lisa > -----Original Message----- > Support-OrpheusComputing.com > Have you tried opening "My Computer" and seeing if the DVD > drive is listed there, and if so, tried to open it from there? > Roxio's website, message boards, and software updates from > within the program, are always screwed up. I haven't been able > to update mine in weeks and I had to get the updates manually. > There's no telling what you may have ended up with. You could > have installed corrupted or the wrong updates. > You never said if the drive is listed in the Device Manager. > I'd uninstall ALL Roxio software, reboot, uninstall the drive > in the Device Manager, then reboot and see what happens. > Your BIOS settings should not be an issue since they are not > going to change by themselves. > -Clint ============= PCWorks Mailing List ================= Don't see your post? Check our posting guidelines & make sure you've followed proper posting procedures, http://pcworkers.com/rules.htm Contact list owner <[EMAIL PROTECTED]> Unsubscribing and other changes: http://pcworkers.com =====================================================
