Ok, I see in this post below you say the problematic drive is a 
combo drive, so what's the other part of it?  My guess would be 
CDRW (but DVD burners are ALSO CDRW drives, so that's 
confusing), at any rate, you can still do what I suggested in 
my previous post (boot from the drive with a bootable CD), and 
again, make sure it's the optical drive that's set as the 
bootable optical drive.
-Clint

God Bless
Clint Hamilton, Owner
http://OrpheusComputing.com
http://ComputersCustomBuilt.com

----- Original Message ----- 
From: "Lisa Schnepf"

Elaine,

 I have two drives- one is a combo drive (the one with the 
problem) the
other is CD Rom.  I wish they would have sent me the files on 
CD!
Honestly, if anyone knows how to put this restore disc onto a 
CD please
tell me so after I fix this I can also have these files on CD 
just in
case.

On the combo drive- the cd part works- I can play and burn CDs. 
On that
same drive, I cannot play or burn DVDs.  I've since learned 
from Gateway
that there are two lasers in that drive. One for CD and one for 
DVD. So
they think the laser part of the DVD burner is bad. But that 
doesn't
explain why PowerDVD had to be reinstalled and why my system 
restore
doesn't work now.

Lisa

-----Original Message-----

Mine came with a combo writer drive, but the
restore/reformat files are on CDs and they are
placed in the CD-ROM not the writer.

Elaine

When I was a boy I was told that anybody
could become President. Now I'm beginning to
believe it. --Clarence Darrow

Hello Support-OrpheusComputing.com

On Wednesday, January 18, 2006, you wrote

> I assume they do that if the PC comes with any DVD drive.
-Clint



> ----- Original Message -----
> From: "ETM"

> I've only seen the OEM "restore" CDs (usually more
> than one in the restore/reformat pack) that come
> with brand name PCs (and I have them for all my
> name brand PCs) and never have seen a restore DVD.
> When did they switch to DVDs?  I have a three year
> old HP and its restore/reformat package contains
> eight CDs.

> Elaine
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