7.5 Mid-tier on IIS webserver

[Prasanth Prabhakaran (UST, IND)]

Hi ,

 

  How can we run mid tier on IIS webserver with Tomcat JSP engine.

 

 

Thanks and Regards,

 

Prasanth.p 

 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

RKM 7.5 Installation - Midtier or Application Server ?

[Mario Röhr]

Hello Listers,

if you have a classical 3 tier environment, where to install BMC RKM, on the 
MidTier Server or on the Server where AR Server is installed?

Thanks in advance.

Mario

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Atrium Core 7.6 Web Services

[Jason Miller]

Thanks!  I have been meaning to ask about the Atrium Core Web Services
myself and then I saw Kali's post.  We installed it on our POC system but it
was taxing the little vm too much so I removed it.

Can you clarify, the Atrium Core Web Service do not only provide CMDB data
to other apps but can also bring in data from system's that can feed into
the CMDB?

Somewhere  I got the impression that the Atrium web services were only one
way, exposing data stored in the CMDB.

Jason

On Mon, Jul 12, 2010 at 9:45 PM, Easter, David  wrote:

> **
>
> Oops, sorry – you are correct.  Probably was an internal person asking on
> an internal forum for a customer (perhaps the one that posted here...)
>
>
>
> Here’s the answer:
>
>
>
> The Atrium Core Web Services and the Web Services provided by AR are not
> the same features and they do not serve the same purpose.
>
> AR provides a way to expose and manage a form through Web Services. That
> enables AR applications to provide access and control to their forms through
> Web Services.
>
> AR uses Axis. AR web services can be registered if the Atrium Core UDDI
> registry is installed and its information are configured into AR.
>
> The Atrium Core web Services are based on Axis II version 1.5.xx - the
> Atrium Core Web Services expose all (or almost all) the public APIs
> available from Atrium Core. That covers Reconciliation Engine, Normalization
> Engine, CMDB Server (CI and Relationship CRUD, Class manager, Graph query
> and CI search  ...) APIs. There are some additional APIs that are available
> through Web Services, but not the Atrium Core APIs: "Impacted Services" for
> instance.
>
>
>
> -David J. Easter
>
> Sr. Product Manager, Enterprise Service Management
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Jason Miller
> *Sent:* Monday, July 12, 2010 9:39 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Atrium Core 7.6 Web Services
>
>
>
> ** Hi David,
>
>
> Is this part of a special community?  I received the following when trying
> to access it:
> This area of the BMC Communities is visible only to registered, logged in
> users. If you are logged in when you receive this message, then you might
> not have sufficient access privileges to view the requested page.
>
> Jason
>
> On Mon, Jul 12, 2010 at 9:21 PM, Easter, David 
> wrote:
>
> **
>
> This question was asked and answered on the BMC DN recently:
> http://communities.bmc.com/communities/message/155261
>
>
>
> -David J. Easter
>
> Sr. Product Manager, Enterprise Service Management
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Kali Obsum
> *Sent:* Monday, July 12, 2010 5:53 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Atrium Core 7.6 Web Services
>
>
>
> **
>
> Hi,
>
>
>
> Has anyone used Atrium Core 7.6 Web Services? Does someone know the
> difference between Atrium Core Web Services and the Web Services installed
> together with ARS Server/Mid-tier?
>
> What would we lose (functionality etc) if we don't install the Web Services
> component of Atrium Core?
>
>
>
> Thanks!
>
>
>
> Regards,
>
> Kali
>
>
>
> NOTICE
>
> The information contained in this email is confidential. If you are not the
> intended recipient, you must not disclose or use the information in this
> email in any way. If you received it in error, please tell us immediately by
> return email and delete the document. We do not guarantee the integrity of
> any e-mails or attached files and are not responsible for any changes made
> to them by any other person.
>
>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Atrium Core 7.6 Web Services

[Easter, David]

Oops, sorry - you are correct.  Probably was an internal person asking on an 
internal forum for a customer (perhaps the one that posted here...)

Here's the answer:

The Atrium Core Web Services and the Web Services provided by AR are not the 
same features and they do not serve the same purpose.
AR provides a way to expose and manage a form through Web Services. That 
enables AR applications to provide access and control to their forms through 
Web Services.
AR uses Axis. AR web services can be registered if the Atrium Core UDDI 
registry is installed and its information are configured into AR.
The Atrium Core web Services are based on Axis II version 1.5.xx - the Atrium 
Core Web Services expose all (or almost all) the public APIs available from 
Atrium Core. That covers Reconciliation Engine, Normalization Engine, CMDB 
Server (CI and Relationship CRUD, Class manager, Graph query and CI search  
...) APIs. There are some additional APIs that are available through Web 
Services, but not the Atrium Core APIs: "Impacted Services" for instance.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Jason Miller
Sent: Monday, July 12, 2010 9:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Atrium Core 7.6 Web Services

** Hi David,

Is this part of a special community?  I received the following when trying to 
access it:
This area of the BMC Communities is visible only to registered, logged in 
users. If you are logged in when you receive this message, then you might not 
have sufficient access privileges to view the requested page.

Jason
On Mon, Jul 12, 2010 at 9:21 PM, Easter, David 
mailto:david_eas...@bmc.com>> wrote:
**
This question was asked and answered on the BMC DN recently:  
http://communities.bmc.com/communities/message/155261

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kali Obsum
Sent: Monday, July 12, 2010 5:53 PM
To: arslist@ARSLIST.ORG
Subject: Atrium Core 7.6 Web Services

**
Hi,

Has anyone used Atrium Core 7.6 Web Services? Does someone know the difference 
between Atrium Core Web Services and the Web Services installed together with 
ARS Server/Mid-tier?
What would we lose (functionality etc) if we don't install the Web Services 
component of Atrium Core?

Thanks!

Regards,
Kali


NOTICE

The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document. We do not guarantee the integrity of any e-mails 
or attached files and are not responsible for any changes made to them by any 
other person.


_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers 
Are"_
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers 
Are"_

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Atrium Core 7.6 Web Services

[Jason Miller]

Hi David,

Is this part of a special community?  I received the following when trying
to access it:
This area of the BMC Communities is visible only to registered, logged in
users. If you are logged in when you receive this message, then you might
not have sufficient access privileges to view the requested page.

Jason

On Mon, Jul 12, 2010 at 9:21 PM, Easter, David  wrote:

> **
>
> This question was asked and answered on the BMC DN recently:
> http://communities.bmc.com/communities/message/155261
>
>
>
> -David J. Easter
>
> Sr. Product Manager, Enterprise Service Management
>
> BMC Software, Inc.
>
>
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Kali Obsum
> *Sent:* Monday, July 12, 2010 5:53 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Atrium Core 7.6 Web Services
>
>
>
> **
>
> Hi,
>
>
>
> Has anyone used Atrium Core 7.6 Web Services? Does someone know the
> difference between Atrium Core Web Services and the Web Services installed
> together with ARS Server/Mid-tier?
>
> What would we lose (functionality etc) if we don't install the Web Services
> component of Atrium Core?
>
>
>
> Thanks!
>
>
>
> Regards,
>
> Kali
>
>
>
> NOTICE
>
> The information contained in this email is confidential. If you are not the
> intended recipient, you must not disclose or use the information in this
> email in any way. If you received it in error, please tell us immediately by
> return email and delete the document. We do not guarantee the integrity of
> any e-mails or attached files and are not responsible for any changes made
> to them by any other person.
>
>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: CMDB and AIE baseline white paper

[Jason Miller]

Is this the one you are looking for: Performance and Scalability of BMC
Remedy ITSM Suite 7.5.01 and BMC Atrium CMDB 7.5.00 Patch 1 on Solaris 10
Conducted at the Sun Solution Center

Here is the link:
http://documents.bmc.com/supportu/documents/46/71/104671/104671.pdf

Jason

On Mon, Jul 12, 2010 at 2:47 PM, Timothy Powell <
timothy.pow...@pbs-consulting.com> wrote:

> **
>
> I’m reaching out here.
>
> I recall reading a white paper authored by BMC which gave some performance
> measures regarding CMDB activities.
>
> Specifically it detailed some various server configurations and then gave a
> number of CI’s processed per second/hour for load, identify and merge
> activities.
>
> I do not recall what version of the CMDB and/or AIE the white paper was
> authored against. I just recall reading it once.
>
> I need it again, but cannot locate it.
>
> If anybody has this or knows the name of the paper, please share.
>
>
>
> Thanks in advance.
>
>
>
> Tim Powell
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Atrium Core 7.6 Web Services

[Easter, David]

This question was asked and answered on the BMC DN recently:  
http://communities.bmc.com/communities/message/155261

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Monday, July 12, 2010 5:53 PM
To: arslist@ARSLIST.ORG
Subject: Atrium Core 7.6 Web Services

**
Hi,

Has anyone used Atrium Core 7.6 Web Services? Does someone know the difference 
between Atrium Core Web Services and the Web Services installed together with 
ARS Server/Mid-tier?
What would we lose (functionality etc) if we don't install the Web Services 
component of Atrium Core?

Thanks!

Regards,
Kali


NOTICE

The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document. We do not guarantee the integrity of any e-mails 
or attached files and are not responsible for any changes made to them by any 
other person.


_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Email notification sent to the user when priority of an incident is changed.

[SUBSCRIBE arslist Sathish]

i believe when you say user..you mean the Assignee Group to get notified 
when the incident priority changes...

If so also please make sure you have the Filters to have Notification Tag 
info pushed in the NTE sys Individual or Group form accordingly and also 
have corresponding Sys Messages required.

We had applied a Notification hot fix on top of 7.1, which uses NTE sys 
process control, and implemented similar logic to notify the Assignee 
group due to business reasons.

Regards
Sathish

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Poor performance while saving Incidents

[SriSamSri Appecherla]

Hi,

As per my logs I have problem only with CLOB storage. It is a new set up and
so no new indexes have been created.

Satish,

Can you please give more info on on the PropConvertor?

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008


On Tue, Jul 13, 2010 at 11:56 AM, SUBSCRIBE arslist Sathish <
p.sathishku...@gmail.com> wrote:

> Adding up to Sean's comment, i remember running the utility
> named  "PropConvertor" which basically is pl/sql procedure that converts
> all the existing CLOB from outrow to inrow. This helped us in having
> better incident save time + the restart time of the server.
>
> Regards
> Sathish
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Poor performance while saving Incidents

[SUBSCRIBE arslist Sathish]

Adding up to Sean's comment, i remember running the utility 
named  "PropConvertor" which basically is pl/sql procedure that converts 
all the existing CLOB from outrow to inrow. This helped us in having 
better incident save time + the restart time of the server.

Regards
Sathish

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Atrium Core 7.6 Web Services

[Kali Obsum]

Hi,
 
Has anyone used Atrium Core 7.6 Web Services? Does someone know the
difference between Atrium Core Web Services and the Web Services
installed together with ARS Server/Mid-tier?
What would we lose (functionality etc) if we don't install the Web
Services component of Atrium Core?
 
Thanks!
 
Regards,
Kali
 

NOTICE 
The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document.  We do not guarantee the integrity of any 
e-mails or attached files and are not responsible for any changes made to them 
by any other person.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

JOB: Remedy Openings in US, Germany and Italy with QMX Support Services

[Barbara Siebert]

QMX Support Services is looking to fill multiple Remedy Consultant positions.  
The opportunities are in Southern California, Georgia, South Carolina, New 
Mexico, Germany and Italy.

Candidates must have strong Remedy skills and experience with ITSM and CMDB 
7.5.  

Canidates must be US citizens and have a secret clearance or be able to qualify 
for a secret clearance. 
 
QMX is a certified BMC Alliance Consulting Partner.  We specialize in 
government contracts as well as commercial projects.  You will be working with 
a group of experienced QMX consultants who have successfully completed over 500 
projects and most of whom have more than 10 years experience with the BMC 
Remedy products.  
 
If you are interested in learning more about QMX and this opportunity, please 
contact:
 
Mike Gauche
Email: mgau...@qmxs.com
Phone: 703-549-3690
 
Thank you,
Barb

Barbara Siebert
Senior Consultant
QMX Support Services
cell phone: 949-637-7522
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Poor performance while saving Incidents

[Juan Ingles]

John,
In the bigger picture it's not really a matter of raw performance at
the DB level -- it's a matter of resource contention.

Some actions performed while inserting or updating an index entry end
up issuing a lock on the resource(s) being used. While it is locked,
nothing else can insert, update, and some times even query.

Nutshell: It doesn't matter if the action only takes .002 seconds if
you have to wait 2 seconds for your turn.

Start increasing the number of concurrent users creating tickets for
your test and you will eventually get to your +1 second.


Juan Ingles



P.S. I don't think anyone is saying that indexes are a bad thing, just
that you have to be careful.



On Mon, Jul 12, 2010 at 3:16 PM, John Sundberg
 wrote:
> **
> DESIGN DISCUSSION...
>
> Although technically true (takes more time) -- has anybody ever seen an
> average index insert take > 1 second to insert the index info?
> Meaning -- you submit a record -- it took 1 second.
> After adding an index - it now takes 2 seconds.
>
> Index population is raw at the db level (no Remedy workflow involved) -- if
> I look at actual db inserts -- they are .001 seconds. (normally)
>
> I do not think additional indexes are that bad.
>
> -John
>
>
> On Jul 12, 2010, at 5:02 PM, Patrick Zandi wrote:
> **
> My suggestion is too many indexes  More indexes the slower the saving of
> the form.   Test it
>
> Sent from my iPhone
> On Jul 12, 2010, at 4:14 PM, "Garrison, Sean (Norcross)"
>  wrote:
>
> **
>
> Setting the field in the configuration file is not enough.  You have to also
> run the stored procedure to update all of the tables to “In-Row” storage.
> Any new tables created by the arserver will use in-row storage.  The lob
> storage conversion stored procedure is found in the
> “RemedyAndOracleCLOBs.pdf” document.
>
>
>
> Other things to check:
>
>
>
> 1.    Do you have a lot of Indexes on HPD:HelpDesk?  If so consider
> reducing any unnecessary indexes.  The more indexes you add the slower the
> “INSERT INTO” sql statement …
>
> 2.   Do you have any custom workflow that may be causing a delay?
>
> 3.   Have you considered increasing the memory available to the DB?  (By
> far the biggest performance improvement you will get)
>
> 4.   Do you have Oracle Cursor sharing set to SIMILAR on both the Oracle
> DB and in the ar.conf file?
>
>
>
> Thanks,
>
>
>
> Sean
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla
> Sent: Monday, July 12, 2010 4:00 PM
> To: arslist@ARSLIST.ORG
> Subject: Poor performance while saving Incidents
>
>
>
> **
>
> Hi,
>
>
>
> Creating incidents is taking a lot of time.
>
>
>
> When I create an Incident, it is taking about 20-25 seconds to save, though
> I have set the Store LOB in row option from the server information window. I
> checked the SQL logs and found that a lot of time is wasted while setting
> the LOB fields.
>
> ARS 7.5, Patch 3 (in server group)
>
> Oracle 11g
>
> Sun Solaris 10
>
>
>
> Please help.
>
> Regards,
> SriSamSri Appecherla
> Mobile# +91 991 610 6008
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> --
> John Sundberg
>
> Kinetic Data, Inc.
> "Building a Better Service Experience"
> Recipient of the WWRUG09 Innovator of the Year Award
>
> john.sundb...@kineticdata.com
> 651.556.0930  I  www.kineticdata.com
>
>
>
>
>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Poor performance while saving Incidents

[Schon, Stuart]

I find that its not the number of indexes that is the problem but
inappropriate indexing

 

Also if you use SLM then you will almost certainly need some additional
indexes beyond the ootb ones once your DB gets over a certain size. We
have added to additional indexes on SLM:Measurement to solve performance
issues related to full table scans that we performed as part of the
incident submit process.

 

Also check Oracle AWR reports for long running queries this may provide
some answers

 

 

 

Stuart Schon
Team Leader

Fujitsu Australia Limited




From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Sundberg
Sent: Tuesday, 13 July 2010 08:16
To: arslist@ARSLIST.ORG
Subject: Re: Poor performance while saving Incidents

 

** 

 

DESIGN DISCUSSION...

 

 

Although technically true (takes more time) -- has anybody ever seen an
average index insert take > 1 second to insert the index info?

 

Meaning -- you submit a record -- it took 1 second.

After adding an index - it now takes 2 seconds.

 

 

Index population is raw at the db level (no Remedy workflow involved) --
if I look at actual db inserts -- they are .001 seconds. (normally)

 

 

I do not think additional indexes are that bad.

 

 

-John

 

 

 

On Jul 12, 2010, at 5:02 PM, Patrick Zandi wrote:


** 

My suggestion is too many indexes  More indexes the slower the
saving of the form.   Test it

Sent from my iPhone


On Jul 12, 2010, at 4:14 PM, "Garrison, Sean (Norcross)"
 wrote:

** 

Setting the field in the configuration file is not enough.  You
have to also run the stored procedure to update all of the tables to
"In-Row" storage.  Any new tables created by the arserver will use
in-row storage.  The lob storage conversion stored procedure is found in
the "RemedyAndOracleCLOBs.pdf" document.

 

Other things to check:

 

1.Do you have a lot of Indexes on HPD:HelpDesk?  If so
consider reducing any unnecessary indexes.  The more indexes you add the
slower the "INSERT INTO" sql statement ...

2.   Do you have any custom workflow that may be causing a
delay?

3.   Have you considered increasing the memory available to
the DB?  (By far the biggest performance improvement you will get)

4.   Do you have Oracle Cursor sharing set to SIMILAR on
both the Oracle DB and in the ar.conf file?

 

Thanks,

 

Sean

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla
Sent: Monday, July 12, 2010 4:00 PM
To: arslist@ARSLIST.ORG
Subject: Poor performance while saving Incidents

 

** 

Hi,

 

Creating incidents is taking a lot of time. 

 

When I create an Incident, it is taking about 20-25 seconds to
save, though I have set the Store LOB in row option from the server
information window. I checked the SQL logs and found that a lot of time
is wasted while setting the LOB fields. 

ARS 7.5, Patch 3 (in server group)

Oracle 11g 

Sun Solaris 10

 

Please help.


Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008

_attend WWRUG10 www.wwrug.com   ARSlist:
"Where the Answers Are"_ 

_attend WWRUG10 www.wwrug.com   ARSlist:
"Where the Answers Are"_ 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

 

--

John Sundberg

Kinetic Data, Inc.
"Building a Better Service Experience"
Recipient of the WWRUG09 Innovator of the Year Award




john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com  

 

 

 

 





 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 



This is an email from Fujitsu Australia Limited, ABN 19 001 011 427. It is 
confidential to the ordinary user of the email address
to which it was addressed and may contain copyright and/or legally privileged 
information. No one else may read, print, store, copy
or forward all or any of it or its attachments. If you receive this email in 
error, please return to sender. Thank you.
 
If you do not wish to receive commercial email messages from Fujitsu Australia 
Limited, please email unsubscr...@au.fujitsu.com


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Poor performance while saving Incidents

[John Sundberg]

DESIGN DISCUSSION...


Although technically true (takes more time) -- has anybody ever seen an average 
index insert take > 1 second to insert the index info?

Meaning -- you submit a record -- it took 1 second.
After adding an index - it now takes 2 seconds.


Index population is raw at the db level (no Remedy workflow involved) -- if I 
look at actual db inserts -- they are .001 seconds. (normally)


I do not think additional indexes are that bad.


-John



On Jul 12, 2010, at 5:02 PM, Patrick Zandi wrote:

**
My suggestion is too many indexes  More indexes the slower the saving of 
the form.   Test it

Sent from my iPhone

On Jul 12, 2010, at 4:14 PM, "Garrison, Sean (Norcross)" 
 wrote:

> **
> Setting the field in the configuration file is not enough.  You have to also 
> run the stored procedure to update all of the tables to “In-Row” storage.  
> Any new tables created by the arserver will use in-row storage.  The lob 
> storage conversion stored procedure is found in the 
> “RemedyAndOracleCLOBs.pdf” document.
> 
>  
> 
> Other things to check:
> 
>  
> 
> 1.Do you have a lot of Indexes on HPD:HelpDesk?  If so consider 
> reducing any unnecessary indexes.  The more indexes you add the slower the 
> “INSERT INTO” sql statement …
> 
> 2.   Do you have any custom workflow that may be causing a delay?
> 
> 3.   Have you considered increasing the memory available to the DB?  (By 
> far the biggest performance improvement you will get)
> 
> 4.   Do you have Oracle Cursor sharing set to SIMILAR on both the Oracle 
> DB and in the ar.conf file?
> 
>  
> 
> Thanks,
> 
>  
> 
> Sean
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla
> Sent: Monday, July 12, 2010 4:00 PM
> To: arslist@ARSLIST.ORG
> Subject: Poor performance while saving Incidents
> 
>  
> 
> **
> 
> Hi,
> 
>  
> 
> Creating incidents is taking a lot of time.
> 
>  
> 
> When I create an Incident, it is taking about 20-25 seconds to save, though I 
> have set the Store LOB in row option from the server information window. I 
> checked the SQL logs and found that a lot of time is wasted while setting the 
> LOB fields.
> 
> ARS 7.5, Patch 3 (in server group)
> 
> Oracle 11g
> 
> Sun Solaris 10
> 
>  
> 
> Please help.
> 
> 
> Regards,
> SriSamSri Appecherla
> Mobile# +91 991 610 6008
> 
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

--
John Sundberg

Kinetic Data, Inc.
"Building a Better Service Experience"
Recipient of the WWRUG09 Innovator of the Year Award

john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com








___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: create a file and attach it to current form??????

[Joe D'Souza]

Try redirecting the output to a file with the complete path name and also
run is silently so it suppresses the command window.. this is done by using
the /C switch to suppress the command window after executing the command..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Kim Santana
Sent: Monday, July 12, 2010 5:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: create a file and attach it to current form??


I am trying to create an AL that will take some text and create a file on
the c drive of the client.


This is the command I am trying to use.

cmd cd c:\echo "$tmp_Text For File$">"$Infrastructure Change ID$".csv

this command works fine and a file is created when run directly in a command
line (I substitute the fields with data)



This command seems also run fine when I turn on client logging



when the command is run in the AL
a command window pops up : c:\Program Files|AR System\ User

 Why , Why, Why,   is this happening


Arsystem 7.1 patch 5
Windows 2003
SQL 2005



Kimberly



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Friday, June 25, 2010 2:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: create a file and attach it to current form??

I haven't done it on Windows but here is the basic logic I would use.

Collect your data (could be into a field)
Output your data to a file on the server (using echo or the notify action)
Use the PERFORM-ACTION-ADD-ATTACHMENT command in a Set Fields action

For more info on the Notify action use the Help -> Contents and Index in
your admin tool and display the "The Notify filter or escalation action"
topic.

Fred


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kim Santana
Sent: Friday, June 25, 2010 1:40 PM
To: arslist@ARSLIST.ORG
Subject: create a file and attach it to current form??

Has anyone built workflow or can point me in the right direction to do the
following?

On a form>collect data from a "table walk"> save to a file> and attach that
file to an attachment field/pool on the current form? WHITHOUT manual
intervention?

I have attempted to use the open window action>destination = file (but
attachment fields are visible in the list)



MS SQL 2005
Windows 2003
AR System 7.1Patch 007

Very much appreciated.

Kimberly Santana
Sr. Remedy Systems Engineer
PHASE*FORWARD


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: create a file and attach it to current form??????

[Grooms, Frederick W]

You have the cd command in your string

I think you would want something like:
  cmd /c echo "$tmp_Text For File$">"c:\$Infrastructure Change ID$.csv"

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kim Santana
Sent: Monday, July 12, 2010 4:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: create a file and attach it to current form??

I am trying to create an AL that will take some text and create a file on the c 
drive of the client.


This is the command I am trying to use. 

cmd cd c:\echo "$tmp_Text For File$">"$Infrastructure Change ID$".csv

this command works fine and a file is created when run directly in a command 
line (I substitute the fields with data)



This command seems also run fine when I turn on client logging



when the command is run in the AL
a command window pops up : c:\Program Files|AR System\ User

 Why , Why, Why,   is this happening


Arsystem 7.1 patch 5
Windows 2003
SQL 2005



Kimberly



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Friday, June 25, 2010 2:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: create a file and attach it to current form??

I haven't done it on Windows but here is the basic logic I would use.

Collect your data (could be into a field)
Output your data to a file on the server (using echo or the notify action)
Use the PERFORM-ACTION-ADD-ATTACHMENT command in a Set Fields action

For more info on the Notify action use the Help -> Contents and Index in your 
admin tool and display the "The Notify filter or escalation action" topic.

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kim Santana
Sent: Friday, June 25, 2010 1:40 PM
To: arslist@ARSLIST.ORG
Subject: create a file and attach it to current form??

Has anyone built workflow or can point me in the right direction to do the 
following?

On a form>collect data from a "table walk"> save to a file> and attach that 
file to an attachment field/pool on the current form? WHITHOUT manual 
intervention?

I have attempted to use the open window action>destination = file (but 
attachment fields are visible in the list)



MS SQL 2005
Windows 2003
AR System 7.1Patch 007

Very much appreciated.

Kimberly Santana
Sr. Remedy Systems Engineer
PHASE*FORWARD

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: create a file and attach it to current form??????

[Kim Santana]

I am trying to create an AL that will take some text and create a file on the c 
drive of the client.


This is the command I am trying to use. 

cmd cd c:\echo "$tmp_Text For File$">"$Infrastructure Change ID$".csv

this command works fine and a file is created when run directly in a command 
line (I substitute the fields with data)



This command seems also run fine when I turn on client logging



when the command is run in the AL
a command window pops up : c:\Program Files|AR System\ User

 Why , Why, Why,   is this happening


Arsystem 7.1 patch 5
Windows 2003
SQL 2005



Kimberly



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Friday, June 25, 2010 2:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: create a file and attach it to current form??

I haven't done it on Windows but here is the basic logic I would use.

Collect your data (could be into a field)
Output your data to a file on the server (using echo or the notify action)
Use the PERFORM-ACTION-ADD-ATTACHMENT command in a Set Fields action

For more info on the Notify action use the Help -> Contents and Index in your 
admin tool and display the "The Notify filter or escalation action" topic.

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kim Santana
Sent: Friday, June 25, 2010 1:40 PM
To: arslist@ARSLIST.ORG
Subject: create a file and attach it to current form??

Has anyone built workflow or can point me in the right direction to do the 
following?

On a form>collect data from a "table walk"> save to a file> and attach that 
file to an attachment field/pool on the current form? WHITHOUT manual 
intervention?

I have attempted to use the open window action>destination = file (but 
attachment fields are visible in the list)



MS SQL 2005
Windows 2003
AR System 7.1Patch 007

Very much appreciated.

Kimberly Santana
Sr. Remedy Systems Engineer
PHASE*FORWARD

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

CMDB and AIE baseline white paper

[Timothy Powell]

I’m reaching out here.

I recall reading a white paper authored by BMC which gave some performance 
measures regarding CMDB activities.

Specifically it detailed some various server configurations and then gave a 
number of CI’s processed per second/hour for load, identify and merge 
activities.

I do not recall what version of the CMDB and/or AIE the white paper was 
authored against. I just recall reading it once.

I need it again, but cannot locate it.

If anybody has this or knows the name of the paper, please share.

 

Thanks in advance.

 

Tim Powell 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Poor performance while saving Incidents

[Joe D'Souza]

Bad customization work can also do this.. for e.g. if there is a search run 
during the save, that performs a table scan on a large table, you have a 
performance hit.. Its often you see such work from developers who have just 
begun working with systems that store data in a underlying RDBMS..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Patrick Zandi
  Sent: Monday, July 12, 2010 5:03 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Poor performance while saving Incidents


  ** 
  My suggestion is too many indexes  More indexes the slower the saving of 
the form.   Test it

  Sent from my iPhone

  On Jul 12, 2010, at 4:14 PM, "Garrison, Sean (Norcross)" 
 wrote:


** 
Setting the field in the configuration file is not enough.  You have to 
also run the stored procedure to update all of the tables to “In-Row” storage.  
Any new tables created by the arserver will use in-row storage.  The lob 
storage conversion stored procedure is found in the “RemedyAndOracleCLOBs.pdf” 
document.



Other things to check:



1.Do you have a lot of Indexes on HPD:HelpDesk?  If so consider 
reducing any unnecessary indexes.  The more indexes you add the slower the 
“INSERT INTO” sql statement …

2.   Do you have any custom workflow that may be causing a delay?

3.   Have you considered increasing the memory available to the DB?  
(By far the biggest performance improvement you will get)

4.   Do you have Oracle Cursor sharing set to SIMILAR on both the 
Oracle DB and in the ar.conf file?



Thanks,



Sean



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla
Sent: Monday, July 12, 2010 4:00 PM
To: arslist@ARSLIST.ORG
Subject: Poor performance while saving Incidents



** 

Hi,



Creating incidents is taking a lot of time. 



When I create an Incident, it is taking about 20-25 seconds to save, though 
I have set the Store LOB in row option from the server information window. I 
checked the SQL logs and found that a lot of time is wasted while setting the 
LOB fields. 

ARS 7.5, Patch 3 (in server group)

Oracle 11g 

Sun Solaris 10



Please help.


Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Poor performance while saving Incidents

[Patrick Zandi]

My suggestion is too many indexes  More indexes the slower the saving of 
the form.   Test it

Sent from my iPhone

On Jul 12, 2010, at 4:14 PM, "Garrison, Sean (Norcross)" 
 wrote:

> **
> Setting the field in the configuration file is not enough.  You have to also 
> run the stored procedure to update all of the tables to “In-Row” storage.  
> Any new tables created by the arserver will use in-row storage.  The lob 
> storage conversion stored procedure is found in the 
> “RemedyAndOracleCLOBs.pdf” document.
> 
>  
> 
> Other things to check:
> 
>  
> 
> 1.Do you have a lot of Indexes on HPD:HelpDesk?  If so consider 
> reducing any unnecessary indexes.  The more indexes you add the slower the 
> “INSERT INTO” sql statement …
> 
> 2.   Do you have any custom workflow that may be causing a delay?
> 
> 3.   Have you considered increasing the memory available to the DB?  (By 
> far the biggest performance improvement you will get)
> 
> 4.   Do you have Oracle Cursor sharing set to SIMILAR on both the Oracle 
> DB and in the ar.conf file?
> 
>  
> 
> Thanks,
> 
>  
> 
> Sean
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla
> Sent: Monday, July 12, 2010 4:00 PM
> To: arslist@ARSLIST.ORG
> Subject: Poor performance while saving Incidents
> 
>  
> 
> **
> 
> Hi,
> 
>  
> 
> Creating incidents is taking a lot of time.
> 
>  
> 
> When I create an Incident, it is taking about 20-25 seconds to save, though I 
> have set the Store LOB in row option from the server information window. I 
> checked the SQL logs and found that a lot of time is wasted while setting the 
> LOB fields.
> 
> ARS 7.5, Patch 3 (in server group)
> 
> Oracle 11g
> 
> Sun Solaris 10
> 
>  
> 
> Please help.
> 
> 
> Regards,
> SriSamSri Appecherla
> Mobile# +91 991 610 6008
> 
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
> _attend WWRUG10 www.wwrug.com  ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Poor performance while saving Incidents

[Garrison, Sean (Norcross)]

Setting the field in the configuration file is not enough.  You have to also 
run the stored procedure to update all of the tables to "In-Row" storage.  Any 
new tables created by the arserver will use in-row storage.  The lob storage 
conversion stored procedure is found in the "RemedyAndOracleCLOBs.pdf" document.

Other things to check:


1.Do you have a lot of Indexes on HPD:HelpDesk?  If so consider 
reducing any unnecessary indexes.  The more indexes you add the slower the 
"INSERT INTO" sql statement ...

2.   Do you have any custom workflow that may be causing a delay?

3.   Have you considered increasing the memory available to the DB?  (By 
far the biggest performance improvement you will get)

4.   Do you have Oracle Cursor sharing set to SIMILAR on both the Oracle DB 
and in the ar.conf file?

Thanks,

Sean

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla
Sent: Monday, July 12, 2010 4:00 PM
To: arslist@ARSLIST.ORG
Subject: Poor performance while saving Incidents

**
Hi,

Creating incidents is taking a lot of time.

When I create an Incident, it is taking about 20-25 seconds to save, though I 
have set the Store LOB in row option from the server information window. I 
checked the SQL logs and found that a lot of time is wasted while setting the 
LOB fields.
ARS 7.5, Patch 3 (in server group)
Oracle 11g
Sun Solaris 10

Please help.

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: AR System Reports Error on Mid-Tier 7.5 patch 4

[Bilinski, John CTR WHS/ITMD/ASD]

Joe,

I fixed it. The Z: was a mapped drive that pointed to the Reports Working
directory on my Crystal Server (this was set in the Mid-Tier Config Report
Settings page on the Mid_Tier server). I just changed this path to be the
full windows context path and both the AR System and Crystal Reports are
working. What I find weird about the whole thing is that the Crystl reports
never stopped working, only the AR System reports need this working
directory to intialize. Weird.

Thanks.

-John 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Monday, July 12, 2010 3:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Reports Error on Mid-Tier 7.5 patch 4

John,

Is Z some sort of a network drive? Does the user that runs the Tomcat web
server have permissions to this drive to create files and folders?

AR System reports when created from the mid-tier, do not require the Remedy
Service account to be given any special permissions.. It is the web server
user that requires those permissions..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Bilinski, John CTR WHS/ITMD/ASD
Sent: Monday, July 12, 2010 12:25 PM
To: arslist@ARSLIST.ORG
Subject: AR System Reports Error on Mid-Tier 7.5 patch 4


All,

I am receiving this error in IE when I try to run an AR System Report (.arr)
over the Mid-Tier v7.5 patch4 using the Report Selection form:

Error during processing : ARERR [9241] Cannot create report directory
Z:\m11c23c11b16\A08DA5F8C06596786A88BCEE8C7EB04A. Please see your
administrator.

I used the Report Creator in Mid-Tier to create this report, it should be
running. We also have a Crystal report server 2008 integrated with our
Mid-Tier on a separate server and the Crystal Reports run fine.

Is there a directory I should be granting the Remedy Service Account
permission to on the Mid-Tier server to get this to run? Any ideas?

We are running the OOB Tomcat as our JVM and web server.

Thanks.

-John


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10
www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"


smime.p7s
Description: S/MIME cryptographic signature

Poor performance while saving Incidents

[SriSamSri Appecherla]

Hi,

Creating incidents is taking a lot of time.

When I create an Incident, it is taking about 20-25 seconds to save, though
I have set the Store LOB in row option from the server information window. I
checked the SQL logs and found that a lot of time is wasted while setting
the LOB fields.
ARS 7.5, Patch 3 (in server group)
Oracle 11g
Sun Solaris 10

Please help.

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: AR System Reports Error on Mid-Tier 7.5 patch 4

[Joe D'Souza]

John,

Is Z some sort of a network drive? Does the user that runs the Tomcat web
server have permissions to this drive to create files and folders?

AR System reports when created from the mid-tier, do not require the Remedy
Service account to be given any special permissions.. It is the web server
user that requires those permissions..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Bilinski, John CTR WHS/ITMD/ASD
Sent: Monday, July 12, 2010 12:25 PM
To: arslist@ARSLIST.ORG
Subject: AR System Reports Error on Mid-Tier 7.5 patch 4


All,

I am receiving this error in IE when I try to run an AR System Report (.arr)
over the Mid-Tier v7.5 patch4 using the Report Selection form:

Error during processing : ARERR [9241] Cannot create report directory
Z:\m11c23c11b16\A08DA5F8C06596786A88BCEE8C7EB04A. Please see your
administrator.

I used the Report Creator in Mid-Tier to create this report, it should be
running. We also have a Crystal report server 2008 integrated with our
Mid-Tier on a separate server and the Crystal Reports run fine.

Is there a directory I should be granting the Remedy Service Account
permission to on the Mid-Tier server to get this to run? Any ideas?

We are running the OOB Tomcat as our JVM and web server.

Thanks.

-John

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: ARERR 92 Server Timeout During Database Update

[Kevin Begosh]

okay thanks Joe.

On Mon, Jul 12, 2010 at 3:25 PM, Joe D'Souza  wrote:

> **
> Kevin,
>
> Also if that does not work, check if the transaction logs on your SQL
> server are full. Flush it if necessary. Also check the size and usage of the
> DB as well as the log file. SQL 2005 auto sets them to increment, but if the
> disk these files are on is getting full, this auto increment would fail.
> Make sure that the disk that contains these files has enough free space..
>
> Joe
>
>  -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org]*on Behalf Of *Kevin Begosh
> *Sent:* Monday, July 12, 2010 3:11 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ARERR 92 Server Timeout During Database Update
>
>  ** it is not a prod box.  I will try the Delay-Recache-Time option.
>
> On Mon, Jul 12, 2010 at 3:03 PM, Garrison, Sean (Norcross) <
> sean.garri...@fiserv.com> wrote:
>
>> **
>>
>> Try setting “Delay-Recache-Time” to a few minutes.  My suggestion would be
>> more than the amount of time it takes to restart an arserver.  That way if
>> your update for some reason causes a server restart then you wouldn’t be
>> down while it is restarting.  I would also suggest turning developer cache
>> mode off since it is a prod box.
>>
>>
>>
>> Sean
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arsl...@arslist.org] *On Behalf Of *Kevin Begosh
>> *Sent:* Monday, July 12, 2010 1:52 PM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: ARERR 92 Server Timeout During Database Update
>>
>>
>>
>> ** it is not our current prod.  It is the environment that is going to be
>> prod.  Dev Cache Mode is checked.  The fields I added where not there.  I
>> closed out of the admin tool and came back in.
>>
>> On Mon, Jul 12, 2010 at 1:40 PM, jham36  wrote:
>>
>> Is this a production environment?  I see this error if I make a change
>> to Prod sometimes.  In our dev environment we have Dev Cache Mode
>> turned on.
>> What is probably happening is that the change is submitted to the
>> database and then there is a timeout in the admin tool while waiting
>> for the server to re cache everything.
>> If you close your workflow and re-open it after this error, you should
>> see that it was updated properly.
>>
>> James
>>
>>
>> On Jul 12, 1:23 pm, Kevin Begosh  wrote:
>> > okay so I remember seeing this before but I cannot remember what I did
>> to
>> > solve the issue.  I am am trying to change workflow objects, forms,
>> filters
>> > etc... via the admin tool and I keep getting the ARERR 92 timeout during
>> > database update ...
>> >
>> > The environment I am in is a Server group configuration with 3 AR
>> Servers
>> > sharing the same DB.
>> >
>> > Has anyone else out there had this issue?
>> >
>> > Windows 2003 server, SQL 2005 DB.
>> >
>> > Do you have to take them out of server groups and then make the changes
>> and
>> > then put them back, something like that?
>> >
>> > --
>> > Kevin Begosh
>> >
>>
>> >
>> ___
>> 
>> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
>> > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>>
>>
>>
>>
>> --
>> Kevin Begosh
>>
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
Kevin Begosh

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: ARERR 92 Server Timeout During Database Update

[Joe D'Souza]

Kevin,

Also if that does not work, check if the transaction logs on your SQL server
are full. Flush it if necessary. Also check the size and usage of the DB as
well as the log file. SQL 2005 auto sets them to increment, but if the disk
these files are on is getting full, this auto increment would fail. Make
sure that the disk that contains these files has enough free space..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Kevin Begosh
  Sent: Monday, July 12, 2010 3:11 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: ARERR 92 Server Timeout During Database Update


  ** it is not a prod box.  I will try the Delay-Recache-Time option.


  On Mon, Jul 12, 2010 at 3:03 PM, Garrison, Sean (Norcross)
 wrote:

**
Try setting “Delay-Recache-Time” to a few minutes.  My suggestion would
be more than the amount of time it takes to restart an arserver.  That way
if your update for some reason causes a server restart then you wouldn’t be
down while it is restarting.  I would also suggest turning developer cache
mode off since it is a prod box.



Sean



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh
Sent: Monday, July 12, 2010 1:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 92 Server Timeout During Database Update



** it is not our current prod.  It is the environment that is going to
be prod.  Dev Cache Mode is checked.  The fields I added where not there.  I
closed out of the admin tool and came back in.

On Mon, Jul 12, 2010 at 1:40 PM, jham36  wrote:

Is this a production environment?  I see this error if I make a change
to Prod sometimes.  In our dev environment we have Dev Cache Mode
turned on.
What is probably happening is that the change is submitted to the
database and then there is a timeout in the admin tool while waiting
for the server to re cache everything.
If you close your workflow and re-open it after this error, you should
see that it was updated properly.

James


On Jul 12, 1:23 pm, Kevin Begosh  wrote:
> okay so I remember seeing this before but I cannot remember what I did
to
> solve the issue.  I am am trying to change workflow objects, forms,
filters
> etc... via the admin tool and I keep getting the ARERR 92 timeout
during
> database update ...
>
> The environment I am in is a Server group configuration with 3 AR
Servers
> sharing the same DB.
>
> Has anyone else out there had this issue?
>
> Windows 2003 server, SQL 2005 DB.
>
> Do you have to take them out of server groups and then make the
changes and
> then put them back, something like that?
>
> --
> Kevin Begosh
>

>
___

> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"




--
Kevin Begosh

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: ARERR 92 Server Timeout During Database Update

[Kevin Begosh]

it is not a prod box.  I will try the Delay-Recache-Time option.

On Mon, Jul 12, 2010 at 3:03 PM, Garrison, Sean (Norcross) <
sean.garri...@fiserv.com> wrote:

> **
>
> Try setting “Delay-Recache-Time” to a few minutes.  My suggestion would be
> more than the amount of time it takes to restart an arserver.  That way if
> your update for some reason causes a server restart then you wouldn’t be
> down while it is restarting.  I would also suggest turning developer cache
> mode off since it is a prod box.
>
>
>
> Sean
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Kevin Begosh
> *Sent:* Monday, July 12, 2010 1:52 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: ARERR 92 Server Timeout During Database Update
>
>
>
> ** it is not our current prod.  It is the environment that is going to be
> prod.  Dev Cache Mode is checked.  The fields I added where not there.  I
> closed out of the admin tool and came back in.
>
> On Mon, Jul 12, 2010 at 1:40 PM, jham36  wrote:
>
> Is this a production environment?  I see this error if I make a change
> to Prod sometimes.  In our dev environment we have Dev Cache Mode
> turned on.
> What is probably happening is that the change is submitted to the
> database and then there is a timeout in the admin tool while waiting
> for the server to re cache everything.
> If you close your workflow and re-open it after this error, you should
> see that it was updated properly.
>
> James
>
>
> On Jul 12, 1:23 pm, Kevin Begosh  wrote:
> > okay so I remember seeing this before but I cannot remember what I did to
> > solve the issue.  I am am trying to change workflow objects, forms,
> filters
> > etc... via the admin tool and I keep getting the ARERR 92 timeout during
> > database update ...
> >
> > The environment I am in is a Server group configuration with 3 AR Servers
> > sharing the same DB.
> >
> > Has anyone else out there had this issue?
> >
> > Windows 2003 server, SQL 2005 DB.
> >
> > Do you have to take them out of server groups and then make the changes
> and
> > then put them back, something like that?
> >
> > --
> > Kevin Begosh
> >
>
> >
> ___
> 
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
>
>
>
> --
> Kevin Begosh
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Kevin Begosh

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: ARERR 92 Server Timeout During Database Update

[Garrison, Sean (Norcross)]

Try setting "Delay-Recache-Time" to a few minutes.  My suggestion would be more 
than the amount of time it takes to restart an arserver.  That way if your 
update for some reason causes a server restart then you wouldn't be down while 
it is restarting.  I would also suggest turning developer cache mode off since 
it is a prod box.

Sean

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh
Sent: Monday, July 12, 2010 1:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 92 Server Timeout During Database Update

** it is not our current prod.  It is the environment that is going to be prod. 
 Dev Cache Mode is checked.  The fields I added where not there.  I closed out 
of the admin tool and came back in.
On Mon, Jul 12, 2010 at 1:40 PM, jham36 
mailto:jha...@gmail.com>> wrote:
Is this a production environment?  I see this error if I make a change
to Prod sometimes.  In our dev environment we have Dev Cache Mode
turned on.
What is probably happening is that the change is submitted to the
database and then there is a timeout in the admin tool while waiting
for the server to re cache everything.
If you close your workflow and re-open it after this error, you should
see that it was updated properly.

James

On Jul 12, 1:23 pm, Kevin Begosh mailto:kbeg...@gmail.com>> 
wrote:
> okay so I remember seeing this before but I cannot remember what I did to
> solve the issue.  I am am trying to change workflow objects, forms, filters
> etc... via the admin tool and I keep getting the ARERR 92 timeout during
> database update ...
>
> The environment I am in is a Server group configuration with 3 AR Servers
> sharing the same DB.
>
> Has anyone else out there had this issue?
>
> Windows 2003 server, SQL 2005 DB.
>
> Do you have to take them out of server groups and then make the changes and
> then put them back, something like that?
>
> --
> Kevin Begosh
>
> ___ 
> 
> UNSUBSCRIBE or access ARSlist Archives 
> atwww.arslist.org
> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers 
Are"



--
Kevin Begosh
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: ARERR 92 Server Timeout During Database Update

[Kevin Begosh]

it is not our current prod.  It is the environment that is going to be
prod.  Dev Cache Mode is checked.  The fields I added where not there.  I
closed out of the admin tool and came back in.

On Mon, Jul 12, 2010 at 1:40 PM, jham36  wrote:

> Is this a production environment?  I see this error if I make a change
> to Prod sometimes.  In our dev environment we have Dev Cache Mode
> turned on.
> What is probably happening is that the change is submitted to the
> database and then there is a timeout in the admin tool while waiting
> for the server to re cache everything.
> If you close your workflow and re-open it after this error, you should
> see that it was updated properly.
>
> James
>
> On Jul 12, 1:23 pm, Kevin Begosh  wrote:
> > okay so I remember seeing this before but I cannot remember what I did to
> > solve the issue.  I am am trying to change workflow objects, forms,
> filters
> > etc... via the admin tool and I keep getting the ARERR 92 timeout during
> > database update ...
> >
> > The environment I am in is a Server group configuration with 3 AR Servers
> > sharing the same DB.
> >
> > Has anyone else out there had this issue?
> >
> > Windows 2003 server, SQL 2005 DB.
> >
> > Do you have to take them out of server groups and then make the changes
> and
> > then put them back, something like that?
> >
> > --
> > Kevin Begosh
> >
> >
> ___
> 
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>



-- 
Kevin Begosh

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: ARERR 92 Server Timeout During Database Update

[jham36]

Is this a production environment?  I see this error if I make a change
to Prod sometimes.  In our dev environment we have Dev Cache Mode
turned on.
What is probably happening is that the change is submitted to the
database and then there is a timeout in the admin tool while waiting
for the server to re cache everything.
If you close your workflow and re-open it after this error, you should
see that it was updated properly.

James

On Jul 12, 1:23 pm, Kevin Begosh  wrote:
> okay so I remember seeing this before but I cannot remember what I did to
> solve the issue.  I am am trying to change workflow objects, forms, filters
> etc... via the admin tool and I keep getting the ARERR 92 timeout during
> database update ...
>
> The environment I am in is a Server group configuration with 3 AR Servers
> sharing the same DB.
>
> Has anyone else out there had this issue?
>
> Windows 2003 server, SQL 2005 DB.
>
> Do you have to take them out of server groups and then make the changes and
> then put them back, something like that?
>
> --
> Kevin Begosh
>
> ___ 
> 
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

ARERR 92 Server Timeout During Database Update

[Kevin Begosh]

okay so I remember seeing this before but I cannot remember what I did to
solve the issue.  I am am trying to change workflow objects, forms, filters
etc... via the admin tool and I keep getting the ARERR 92 timeout during
database update ...

The environment I am in is a Server group configuration with 3 AR Servers
sharing the same DB.

Has anyone else out there had this issue?

Windows 2003 server, SQL 2005 DB.

Do you have to take them out of server groups and then make the changes and
then put them back, something like that?

-- 
Kevin Begosh

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Asset Management Budgeting Tool

[Guillaume Rheault]

Great, thanks David.

Guillaume

From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on 
behalf of Easter, David [david_eas...@bmc.com]
Sent: Monday, July 12, 2010 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Asset Management Budgeting Tool

**
The ITBM product is not currently a native AR System application, but 
integrates with the ITSM Suite.  That being said, future releases of ITBM are 
moving toward becoming a native AR System application – so expectations are 
that over the next year or so, it’ll be a native application built on AR System.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Monday, July 12, 2010 8:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Asset Management Budgeting Tool

**
Prijit, is this app built on ARS?

Guillaume

From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on 
behalf of Debnath, Prijit [prijit_debn...@bmc.com]
Sent: Monday, July 12, 2010 2:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Asset Management Budgeting Tool
**
Hi Shawn,
BMC does have an app called ITBM which has budget forecasting capabilities, if 
that is what you are looking for. To be specific, it is called ITBM Supplier 
Management and Financial Planning and Budgeting Application. It may be 
worthwhile to connect to a BMC Account Manager/Sales rep to explore the 
possibilities.

Thanks,
Prijit Debnath
Product Manager, Remedy A R System
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Friday, July 09, 2010 1:20 AM
To: arslist@ARSLIST.ORG
Subject: Asset Management Budgeting Tool

**
Good afternoon,

We are working on building requirements for an asset management project.  It 
looks like a lot of what we are going to need to focus on is less about true 
asset management, and more about the budgeting aspects of paying maintenance.  
We already use Asset Management to track contracts, licenses, etc., but we are 
going to need the ability to do budget forecasting and such, which doesn’t seem 
to exist in any of the OOtB applications.  I know we can build something in ARS 
to tie in to the Asset Management data to do this, but I wanted to see if 
anyone here knows of a tool that is already out there that integrates with ITSM 
data for this purpose.

If you know of any Asset Management integrated budget forecasting tools, please 
let me know.

Thanks,

Shawn Pierson
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Asset Management Budgeting Tool

[Easter, David]

The ITBM product is not currently a native AR System application, but 
integrates with the ITSM Suite.  That being said, future releases of ITBM are 
moving toward becoming a native AR System application - so expectations are 
that over the next year or so, it'll be a native application built on AR System.

-David J. Easter
Sr. Product Manager, Enterprise Service Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Monday, July 12, 2010 8:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Asset Management Budgeting Tool

**
Prijit, is this app built on ARS?

Guillaume

From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on 
behalf of Debnath, Prijit [prijit_debn...@bmc.com]
Sent: Monday, July 12, 2010 2:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Asset Management Budgeting Tool
**
Hi Shawn,
BMC does have an app called ITBM which has budget forecasting capabilities, if 
that is what you are looking for. To be specific, it is called ITBM Supplier 
Management and Financial Planning and Budgeting Application. It may be 
worthwhile to connect to a BMC Account Manager/Sales rep to explore the 
possibilities.

Thanks,
Prijit Debnath
Product Manager, Remedy A R System
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Friday, July 09, 2010 1:20 AM
To: arslist@ARSLIST.ORG
Subject: Asset Management Budgeting Tool

**
Good afternoon,

We are working on building requirements for an asset management project.  It 
looks like a lot of what we are going to need to focus on is less about true 
asset management, and more about the budgeting aspects of paying maintenance.  
We already use Asset Management to track contracts, licenses, etc., but we are 
going to need the ability to do budget forecasting and such, which doesn't seem 
to exist in any of the OOtB applications.  I know we can build something in ARS 
to tie in to the Asset Management data to do this, but I wanted to see if 
anyone here knows of a tool that is already out there that integrates with ITSM 
data for this purpose.

If you know of any Asset Management integrated budget forecasting tools, please 
let me know.

Thanks,

Shawn Pierson
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: New Data Import tool

[Rick Cook]

Thanks, Bill. Glad to know it isn't just me. I don't mind seeing errors, it is 
the cryptic and completely useless nature of them that I am trying to get a 
handle on.  They don't say anything that would tell me where the problem was. 

Rick

-Original Message-
From: "Clary, William M." 
Sender:   "Action Request System discussion list(ARSList)" 

Date: Mon, 12 Jul 2010 08:37:45 
To: 
Reply-To: arslist@ARSLIST.ORG
Subject: Re: New Data Import tool

Rick;
  I had the same problem with the Base 7.5 version, when I moved up to the 
patch 2 version it worked. I don't know why, I just know it worked.

  Just a note here, patch 4 and patch 5 are "very" buggy we had all kinds of 
issues with them and left our production on patch 2. We are testing 7.6 Beta 
now and hope it is not as buggy.


Bill Clary
Bright House Networks


"Rick Cook"  wrote in message 
news:...
> I am using this for the first time, and I don't like it.  In addition to it
> taking longer to map fields, it refuses to both accept a text string into
> the Character field AND log why it won't.  It just gives a popup asking me
> to confirm that it is skipping each record with a message "Record :
> For input string: ".  Anyone seen this behavior and
> gotten past it?
>
> Rick

CONFIDENTIALITY NOTICE: This e-mail may contain information that is privileged, 
confidential or otherwise protected from disclosure. If you are not the 
intended recipient of this e-mail, please notify the sender immediately by 
return e-mail, purge it and do not disseminate or copy it.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

AR System Reports Error on Mid-Tier 7.5 patch 4

[Bilinski, John CTR WHS/ITMD/ASD]

All,

I am receiving this error in IE when I try to run an AR System Report (.arr)
over the Mid-Tier v7.5 patch4 using the Report Selection form:

Error during processing : ARERR [9241] Cannot create report directory
Z:\m11c23c11b16\A08DA5F8C06596786A88BCEE8C7EB04A. Please see your
administrator.

I used the Report Creator in Mid-Tier to create this report, it should be
running. We also have a Crystal report server 2008 integrated with our
Mid-Tier on a separate server and the Crystal Reports run fine. 

Is there a directory I should be granting the Remedy Service Account
permission to on the Mid-Tier server to get this to run? Any ideas?

We are running the OOB Tomcat as our JVM and web server.

Thanks.

-John

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"


smime.p7s
Description: S/MIME cryptographic signature

Re: SYS Notification Messages Additional field configuration

[Shane Buchholz]

Raja,

There is some workflow that needs to be modified as well in order to make this 
work.  I am providing a link to information that should hopefully help.

http://www.remedyars.com/wiki/index.php?title=Adding_a_New_Field_to_Notifications

Thanks,

Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Raja V
Sent: Wednesday, July 07, 2010 9:01 AM
To: arslist@ARSLIST.ORG
Subject: SYS Notification Messages Additional field configuration

**
Hi Listers,

I want to add additional fields SYS Notification Messages form so I followed 
the below method to configure additional fields into the form list,


1.   Open SYS:Form Field Selection form

2.   Configure selection type as notification message selection

3.  Module Name is Incident

4.  Form Name and Select Fields From+ is HPD:Help Desk

5.  Menu Label 1 is custom field from help desk form

6.  Menu value 1, custom name for the selected field

7.  Selection Code, I gave a custom code 20

8.  Saved the form.

Field Selection in SYS Notification Form

1.  Select Module name as incident

2.   Form Name as HPD:Help Desk

3.   Select Message body Menu

The configured field did appeared on the SYS Notification Form Menu List.

But the configuration doesn't seems to be ending there, when I select the 
option that I created I am juz getting a blank space in the email body, when I 
select the field other than I configured I am getting #fieldname#. Any 
suggestion on this... I want the configured field to appear once I select. Do I 
have to configure anywhere else?


Thanks & Regards,
Raja V

Please do not print this email unless it is absolutely necessary.

The information contained in this electronic message and any attachments to 
this message are intended for the exclusive use of the addressee(s) and may 
contain proprietary, confidential or privileged information. If you are not the 
intended recipient, you should not disseminate, distribute or copy this e-mail. 
Please notify the sender immediately and destroy all copies of this message and 
any attachments.

WARNING: Computer viruses can be transmitted via email. The recipient should 
check this email and any attachments for the presence of viruses. The company 
accepts no liability for any damage caused by any virus transmitted by this 
email.

www.wipro.com
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_


Confidentiality Notice: This e-mail message, including any attachments, is
for the sole use of the intended recipient(s) and may contain confidential
and privileged information. Any unauthorized review, use, disclosure or
distribution is prohibited. If you are not the intended recipient, please
contact the sender by reply e-mail and destroy all copies of the original
message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Asset Management Budgeting Tool

[Pierson, Shawn]

Prijit,

Thanks for the notification about it.  I'm going to see if I can find out who 
my current sales rep is from BMC and try to get a demo.

Thanks,

Shawn Pierson

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Debnath, Prijit
Sent: Monday, July 12, 2010 1:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Asset Management Budgeting Tool

**
Hi Shawn,
BMC does have an app called ITBM which has budget forecasting capabilities, if 
that is what you are looking for. To be specific, it is called ITBM Supplier 
Management and Financial Planning and Budgeting Application. It may be 
worthwhile to connect to a BMC Account Manager/Sales rep to explore the 
possibilities.

Thanks,
Prijit Debnath
Product Manager, Remedy A R System
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Friday, July 09, 2010 1:20 AM
To: arslist@ARSLIST.ORG
Subject: Asset Management Budgeting Tool

**
Good afternoon,

We are working on building requirements for an asset management project.  It 
looks like a lot of what we are going to need to focus on is less about true 
asset management, and more about the budgeting aspects of paying maintenance.  
We already use Asset Management to track contracts, licenses, etc., but we are 
going to need the ability to do budget forecasting and such, which doesn't seem 
to exist in any of the OOtB applications.  I know we can build something in ARS 
to tie in to the Asset Management data to do this, but I wanted to see if 
anyone here knows of a tool that is already out there that integrates with ITSM 
data for this purpose.

If you know of any Asset Management integrated budget forecasting tools, please 
let me know.

Thanks,

Shawn Pierson
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Easy way for Capacity Planning

[Joe D'Souza]

There was a white paper released on sizing a few years ago that you might
want to take a look at. This would offer you guidelines as to what you might
need to consider. While these guidelines would be generic, it would give you
an insight into capacity planning. Besides just record sizes, you might also
want to consider sizes of attachments, and limit those sizes.

If you cannot locate the document, I think I may have a copy of it. Let me
know if you have trouble locating it on BMC's website, and I'll look for it
later on my zip or flash drives where I think I may have saved a copy of
it..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of IT (Amanullah Bashir Ahmed)
  Sent: Sunday, July 11, 2010 3:31 AM
  To: arslist@ARSLIST.ORG
  Subject: Easy way for Capacity Planning


  **
  Hi there,

  Version 7.1

  How can we do Capacity Planning in BMC Remedy? If I raise an incident or
Change Request with 4 or 5 Work info types how much disk space is required,
and how can I calculate. Please also guide me which document of BMC remedy
can help me in this regard.





  Thanks & Regards



  Amanullah





  DISCLAIMER:"This e-mail message including any of its attachments is
intended solely for the addressee(s) and may contain privileged information.
If you are not the addressee or you have received this email message in
error, please notify the sender who will remove your details from its
database. You are not authorized to read, copy, disseminate, distribute or
use this e-mail message or any attachment to it in any manner and must
delete the email and destroy any hard copies of it. This e-mail message does
not contain financial instructions or commitments of any kind. Any views
expressed in this message are those of the individual sender and do not
necessarily reflect the views of Emirates NBD PJSC, or any other related
subsidiaries, entities or persons." _attend WWRUG10 www.wwrug.com ARSlist:
"Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010

[Tomasiewicz, Mike (Information Technology)]

Joe,

We were on 7.5 Patch 4, upgraded to Patch 5.  Working with BMC Support since 
clicking OK to try and resuscitate the Plugin Server.  So far it appears this 
particular "feature" of Patch 5 only affects Linux installs.  We are running 
SUSE 10.

The comment about treating patches with the same respect as upgrades, installs, 
etc. is dead-on.

Ultimately though, this "stuff" happens, and that's why we all have lower 
landscapes.

.:Mike:.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, July 09, 2010 1:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010

**
Any word on why specifically they were recalled?

Mike, what version and patch are you on and what are the problems you are 
encountering?

Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org]on Behalf Of Tomasiewicz, Mike (Information 
Technology)
Sent: Friday, July 09, 2010 1:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010
**
Too late for us, unfortunately ... my DEV server is a WRECK!

.:Mike:.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Friday, July 09, 2010 12:13 PM
To: arslist@ARSLIST.ORG
Subject: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010

**
Hmm.  Just received a support announcement for "the withdrawal of AR System 
7.5.00 Patch 005 and 7.1.00 Patch 010."
Dave


Dave Shellman

Phone:  (717) 810-3687
Fax:(717) 810-2124
email:  dave.shell...@tycoelectronics.com

Tyco Electronics
MS 161-043
PO Box 3608
Harrisburg, PA 17105-3607
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Asset Management Budgeting Tool

[Guillaume Rheault]

Prijit, is this app built on ARS?

Guillaume

From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on 
behalf of Debnath, Prijit [prijit_debn...@bmc.com]
Sent: Monday, July 12, 2010 2:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Asset Management Budgeting Tool

**
Hi Shawn,
BMC does have an app called ITBM which has budget forecasting capabilities, if 
that is what you are looking for. To be specific, it is called ITBM Supplier 
Management and Financial Planning and Budgeting Application. It may be 
worthwhile to connect to a BMC Account Manager/Sales rep to explore the 
possibilities.

Thanks,
Prijit Debnath
Product Manager, Remedy A R System
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Friday, July 09, 2010 1:20 AM
To: arslist@ARSLIST.ORG
Subject: Asset Management Budgeting Tool

**
Good afternoon,

We are working on building requirements for an asset management project.  It 
looks like a lot of what we are going to need to focus on is less about true 
asset management, and more about the budgeting aspects of paying maintenance.  
We already use Asset Management to track contracts, licenses, etc., but we are 
going to need the ability to do budget forecasting and such, which doesn’t seem 
to exist in any of the OOtB applications.  I know we can build something in ARS 
to tie in to the Asset Management data to do this, but I wanted to see if 
anyone here knows of a tool that is already out there that integrates with ITSM 
data for this purpose.

If you know of any Asset Management integrated budget forecasting tools, please 
let me know.

Thanks,

Shawn Pierson
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: ARS split db problem

[Joe D'Souza]

Not unless the new remote db was a mirror copy of the original and you
started on there where you left at the original.. If not your only choice is
to import the delta but you would loose notifications as it would be hard to
export notification data as the request ID's would differ...
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of AR Admin
  Sent: Monday, July 12, 2010 8:33 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: ARS split db problem


  ** Thanks for your reply. Looks like ar.cfg is pointing to the remote db.
Could this be as simple as changing it back to the original db server? How
will that affect the data that's already on the db remote server. Would it
be possible to limp them into one?

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: mid-tier doesn't see crystal XI

[patrick zandi]

I missed this.. glad it worked for ya.. I just thought.. Go the easy route..
it is a better mid-tier and does everything you want, and better logging..
Can't go wrong.




On Thu, Jul 8, 2010 at 8:37 AM, Ramey, Anne  wrote:

> **
>
> Installing mid-tier 7.5 patch 4 worked.  I guess I'll go with that.  Thanks
> for you help.
>
>
>
> Anne Ramey
>
> ***
>
> *E-mail correspondence to and from this address may be subject to the
> North Carolina Public Records Law and may be disclosed to third parties only
> by an authorized State Official.*
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *patrick zandi
> *Sent:* Wednesday, July 07, 2010 1:49 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: mid-tier doesn't see crystal XI
>
>
>
> **
>
> I am using a 7.5 P04 against a ARS 7.1 /P6 and /P9 server with SRM 2.2 no
> problems
>
> I put midtier on the CR server, and use another mid-tier and point to it as
> well.. think of it as a backup midtier..
>
> skip the viewer all together.. ..
>
>
>
> IF you install midtier, you get the viewer.. why waste your time with just
> a viewer..
>
>
>
> hope that helps.
>
> On Wed, Jul 7, 2010 at 1:32 PM, strauss  wrote:
>
> **
>
> This is entirely the fault of the mid-tier installer; I had so many problem
> of exactly this sort with the various patch levels of 7.1 that I ended up
> putting a 7.0.01.002 mid-tier on my CRXI/BOXI server.  I’m still using it in
> production!!  For my dev server I used 7.0.01.008.  I have been pointing my
> 7.5.00.005 pre-production mid-tiers at that last one for testing… it works
> just fine since all the 7.0.01 mid-tier is doing is serving up the crystal
> report.
>
>
>
> I have not tried to update the CRXI mid-tiers to 7.5, and gave up on later
> patches of 7.1 as the installers remained bug-ridden – trying to upgrade the
> mid-tier from 7.0.01 to 7.1 ignored and wiped out the report viewer.  CRXI
> is such a pain to install and license that once you get one running, AND a
> working mid-tier, I try to leave it alone.
>
>
>
> I’d love to tell you that the BMC installers have improved in 7.5/7.6, but
> they have not.  This week’s poster child for worthless installers is BMC
> Analytics 7.6.01, which skips the entire dialog box set for specifying your
> db connection – much as the mid-tier installer fails to detect CRXI/BOXI and
> prompt to install the Crystal viewer.  All I can recommend is that you try
> every patch level of mid-tier that you can find until one works correctly;
> most of them are flawed.
>
>
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Ramey, Anne
> *Sent:* Tuesday, July 06, 2010 12:19 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* mid-tier doesn't see crystal XI
>
>
>
> **
>
> I installed Crystal Reports XI then mid-tier on a server for testing
> purposes and the mid-tier install and program don't seem to see that
> Crystal/Business objects is installed.  The viewer isn't available for
> install and the reporting options for a local reporting server aren't
> available after install.  Does anyone know what file/registry entry that
> mid-tier looks for to say that there is a local Crystal install?
>
>
>
> Anne Ramey
>
> ***
>
> *E-mail correspondence to and from this address may be subject to the
> North Carolina Public Records Law and may be disclosed to third parties only
> by an authorized State Official.*
>
>
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
>
>
> --
> Patrick Zandi
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>  _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>



-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: New Data Import tool

[Joe D'Souza]

Older versions of the Dev Studio though have a lot of major issues with even
basic functionality that are resolved with Patch 4. To name a few:

1) Join form qualifications had a bug that was resolved in patch 3 upwards.
2) SQL Menus qualifications had a bug that was resolved in Patch 4
3) Active Link / Filter Guides had a performance issue and would time out
when you open them to edit them or add new Active Links or Filters to them.

These come to the top of my mind..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Clary, William M.
Sent: Monday, July 12, 2010 8:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: New Data Import tool


Rick;
  I had the same problem with the Base 7.5 version, when I moved up to the
patch 2 version it worked. I don't know why, I just know it worked.

  Just a note here, patch 4 and patch 5 are "very" buggy we had all kinds of
issues with them and left our production on patch 2. We are testing 7.6 Beta
now and hope it is not as buggy.


Bill Clary
Bright House Networks


"Rick Cook"  wrote in message
news:...
> I am using this for the first time, and I don't like it.  In addition to
it
> taking longer to map fields, it refuses to both accept a text string into
> the Character field AND log why it won't.  It just gives a popup asking me
> to confirm that it is skipping each record with a message "Record
:
> For input string: ".  Anyone seen this behavior and
> gotten past it?
>
> Rick

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010

[Martinez, Marcelo A]

Excellent questions -  I would pay for the answers.. :)

Marcelo

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Sunday, July 11, 2010 11:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010

**
Rick and Shawn (and all listers) I guess I was too vague in my request to see 
how BMC products are used at BMC. So let me clarify.
Obviously they use their own products, but it's more than just simply using the 
productsit's HOW you use them. For instance I am interested in the 
following:

- Does BMC use multi-tenancy and if so how?
- Does BMC use CI based approvals, or product or operation categorization based 
approvals?
- How does BMC performs risk and impact analysis of its changes?
- How BMC uses the BMC Remedy change calendar?
- How are the change assignee and change manager in the Remedy change mgmt app 
used at BMC?
- Does BMC implement separation of duties and if so how?
- How does BMC deals with Sarbanes Oxley issues?

This is a very limited set of questions that I think are worth while asking. 
Others may have many more. I don't think they would be exposing any 
confidential or business critical information. As a matter of fact, many 
software vendors do this.

Many times, in almost all my consulting engagements, I have been asked by 
customers how BMC uses, configures and implements their own products at BMC, 
and of course I cannot give an answer; this has non-negligible impact.

Guillaume



From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on 
behalf of Rick Cook [remedyr...@gmail.com]
Sent: Friday, July 09, 2010 5:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010
** I know that they do use a lot of their own software, and have been trying to 
move toward that goal for a while.  I am hoping that a session like that I 
suggested would show the status of that "dogfood" in a favorable light that 
would leave us impressed.  However, there are a couple of noticeable holes that 
need to be filled, like this one, before that impression would be as good as it 
could be.

Rick
On Fri, Jul 9, 2010 at 5:01 PM, Pierson, Shawn 
mailto:shawn.pier...@sug.com>> wrote:
**
I think it would be a good thing for BMC to present this information, however 
it's pretty obvious that they do use at least some of their own products if 
you've logged into their support site (custom ARS apps and RKM), and when I was 
working a contract in their Houston office a number of years ago there were 
various applications including Remedy-based ones that were being used.

Thanks,

Shawn Pierson

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume 
Rheault
Sent: Friday, July 09, 2010 3:12 PM

To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5.00 Patch 005 and 7.1.00 Patch 010

**
Why not Eating your won food should be a principle for every corporation.

Two examples that come to mind: HP and Oracle. HP embarked in a huge project to 
consolidate all its data centers; at the end of that project, they will be able 
to tell their clients the hurdles they encountered and best practices of that 
monumental task. Oracle used to have a customer database for each country, with 
distinct financials and sales apps linked to each DB per country. So it was all 
siloed by country. Years ago they embarked in a 5 year project to have a single 
database for all the countries with all financial and sales apps ruinning out 
of that single database. So now... they are advising their customers to do just 
that.

I would really like to know what ITSM and IT operational tools BMC uses. I have 
never seen any presentation on that Maybe it's out there somewhere and I 
haven't seen it

Guillaume

Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers 
Are"_

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: New Data Import tool

[Clary, William M.]

Rick;
  I had the same problem with the Base 7.5 version, when I moved up to the 
patch 2 version it worked. I don't know why, I just know it worked.

  Just a note here, patch 4 and patch 5 are "very" buggy we had all kinds of 
issues with them and left our production on patch 2. We are testing 7.6 Beta 
now and hope it is not as buggy.


Bill Clary
Bright House Networks


"Rick Cook"  wrote in message 
news:...
> I am using this for the first time, and I don't like it.  In addition to it
> taking longer to map fields, it refuses to both accept a text string into
> the Character field AND log why it won't.  It just gives a popup asking me
> to confirm that it is skipping each record with a message "Record :
> For input string: ".  Anyone seen this behavior and
> gotten past it?
>
> Rick

CONFIDENTIALITY NOTICE: This e-mail may contain information that is privileged, 
confidential or otherwise protected from disclosure. If you are not the 
intended recipient of this e-mail, please notify the sender immediately by 
return e-mail, purge it and do not disseminate or copy it.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: ARS split db problem

[AR Admin]

Thanks for your reply. Looks like ar.cfg is pointing to the remote db. Could 
this be as simple as changing it back to the original db server? How will that 
affect the data that's already on the db remote server. Would it be possible to 
limp them into one?
 
> Date: Sun, 11 Jul 2010 19:41:44 -0700
> From: vamsi...@gmail.com
> Subject: Re: ARS split db problem
> To: arslist@ARSLIST.ORG
> 
> Look for the following:
> 1. In ar.conf file see if the db entry is changed or pointing to
> correct db .
> 2. In oracle there is a tnsname.ora file to store the db sid, check
> the similar sqlserver component for the correctness of the entries if
> any.
> 3. Are you using any load balancer/failovers/hotbackup etc.., in that
> case check with your network guyz if any changes have been made to
> hostnames/ip addresses etc...
> 4. Involve dba to check if the connection to main db is established
> during the remedy startup or not.
> 
> On Jul 11, 4:22 pm, AR Admin  wrote:
> > Hello,
> >
> > We've got a strange database problem. Just wondering if anyone had 
> > something similar or knows how to fix it. We have ARS 6.3 running on MS SQL 
> > 2000 db on one server and somehow the main db attaches to another  remote 
> > SQL server. Seems like all new transactions are saved to the remote server 
> > because that db is getting larger and the original stays the same. This 
> > split causes a lot of problems with new forms and external sql queries. 
> > Users are not able to submit to new forms without at least a floating 
> > license. New fields created on old forms are not found when running SQL 
> > queries. I'm guessing because field definitions are saved on the remote db 
> > server. I don't know if the db was split intentionally at the time of 
> > install, or what, but we were trying to lump it all into one db. Is this 
> > something anyone dealt with before?
> >
> > Thanks
> >
> > _
> > Hotmail is redefining busy with tools for the New Busy. Get more from your 
> > inbox.http://www.windowslive.com/campaign/thenewbusy?ocid=PID28326::T:WLMTA...
> > ___
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
  
_
The New Busy think 9 to 5 is a cute idea. Combine multiple calendars with 
Hotmail. 
http://www.windowslive.com/campaign/thenewbusy?tile=multicalendar&ocid=PID28326::T:WLMTAGL:ON:WL:en-US:WM_HMP:042010_5
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: mid-tier doesn't see crystal XI

[Debnath, Prijit]

AR System 7.6.03 (tentatively scheduled to release in late Summer 2010) is 
expected to have the ability to display basic list-based and graphical reports 
on the web client without the need to integrate Crystal / BOXI. We have 
introduced a new Reporting Engine which delivers this capability.  The embedded 
engine is designed to replace the legacy text-based reporting engine currently 
part of AR System 7.5.00 and earlier. In addition to this, an user will also be 
able to generate ad-hoc reports subject to permission constraints.

Thanks,
Prijit Debnath
Product Manager, Remedy A R System
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Maher, Jeff
Sent: Wednesday, July 07, 2010 11:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: mid-tier doesn't see crystal XI

**
I'll add that I saw the same behavior, I ran 7.5 patch 004 of the mid-tier 
installer probably around 7 times till the option for the BOXI server showed up 
properly in the mid-tier configuration. I hadn't changed anything from the 6th 
to 7th install either, it just decided to finally show up. Needless to say I 
stuck with that attempt and have no plans on ever trying it again. Ever.

Jeff


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Wednesday, July 07, 2010 1:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: mid-tier doesn't see crystal XI

**
This is entirely the fault of the mid-tier installer; I had so many problem of 
exactly this sort with the various patch levels of 7.1 that I ended up putting 
a 7.0.01.002 mid-tier on my CRXI/BOXI server.  I'm still using it in 
production!!  For my dev server I used 7.0.01.008.  I have been pointing my 
7.5.00.005 pre-production mid-tiers at that last one for testing... it works 
just fine since all the 7.0.01 mid-tier is doing is serving up the crystal 
report.

I have not tried to update the CRXI mid-tiers to 7.5, and gave up on later 
patches of 7.1 as the installers remained bug-ridden - trying to upgrade the 
mid-tier from 7.0.01 to 7.1 ignored and wiped out the report viewer.  CRXI is 
such a pain to install and license that once you get one running, AND a working 
mid-tier, I try to leave it alone.

I'd love to tell you that the BMC installers have improved in 7.5/7.6, but they 
have not.  This week's poster child for worthless installers is BMC Analytics 
7.6.01, which skips the entire dialog box set for specifying your db connection 
- much as the mid-tier installer fails to detect CRXI/BOXI and prompt to 
install the Crystal viewer.  All I can recommend is that you try every patch 
level of mid-tier that you can find until one works correctly; most of them are 
flawed.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Tuesday, July 06, 2010 12:19 PM
To: arslist@ARSLIST.ORG
Subject: mid-tier doesn't see crystal XI

**
I installed Crystal Reports XI then mid-tier on a server for testing purposes 
and the mid-tier install and program don't seem to see that Crystal/Business 
objects is installed.  The viewer isn't available for install and the reporting 
options for a local reporting server aren't available after install.  Does 
anyone know what file/registry entry that mid-tier looks for to say that there 
is a local Crystal install?

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"