When the agent goes to reserved state on the phone, it means that UCCX has
identified the agent as a resource and it attempting to route the call to the
agent. It is normal for the agent to enter reserved as that is how the
system prevents other CSQ or applications from trying to route a call
Another consideration is the calls per second for each gateway. Just because
you can terminate 4 PRI circuits on a single ISR that does not mean that it is
non-blocking. I installed a call center solution a few years back using 2821
router w/ 3 xT1 connections in each. The inbound call
Please explain what result you are looking for and I think we can help..
Scott Hardesty | Solutions Engineer | MidAtlantic | Presidio Networked Solutions
7601 Ora Glen Drive, Suite 100, Greenbelt, MD 20770 |
mailto:sharde...@presidio.com
D: 301.313.2041 | C: 443.789.1219 |
If anyone is interested in dropping their v2 lab date, please let me know
directly.
Thanks.
Scott Hardesty | Solutions Engineer | MidAtlantic | Presidio Networked Solutions
7601 Ora Glen Drive, Suite 100, Greenbelt, MD 20770 |
sharde...@presidio.commailto:sharde...@presidio.com
D:
All, do you know what date the new lab format will become active? The
last I heard it was going to be July but I don't know if Cisco has
published a specific date for the new format. If anyone has this date,
let me know.
Thanks.
Scott Hardesty | Solutions Engineer | MidAtlantic |
Narinder, I usually get a message stating a system problem when I hit
IPCC and there is something wrong with my script / configurations. I
have received busy signals when I have had issues with calling search
spaces on my CTI ports or CTI route points.
If the ports are registered, I would take
Kumar, did you ever find a solution to your GDM configuration? I have
found the same as you. Members seem to have the ability to listen /
delete messages.
Scott Hardesty | Solutions Engineer | MidAtlantic | Presidio Networked Solutions
7601 Ora Glen Drive, Suite 100, Greenbelt, MD 20770
Agreed! It does not work well at all. I typically will have calls
incoming / outgoing the 6608 PRI and make a call 1 hour later to find
that the call fails. After a fitting Microsoft salute (reset), the call
goies through...
Scott Hardesty | Solutions Engineer | MidAtlantic | Presidio
All, I am having issues with the manager phone. Everything seems to be
configured correctly but once the IPMA Standard Manager softkey template
get applied to the manager's phone the phone hangs requesting softkey
template displayed on the phone. If I remove the IPMA Manager softkey
template, the
Could you post your sho run on the router that you are sourcing the MOH from?
If you are getting dead air, that means your CCM is setup correctly and the
issue is pointing to the local MOH configuration. Do you have at least 1
ephone defined?
Another note, if you had it working with g711
You use the B-channel maintenance for all MGCP gateways (IOS and 6608
module). For the lab, outbound calls should work without b-channel
maintenance if you are using the top-down since the gateway will select
the 1st channel and hunt sequentially down for additional channels.
How is the PSTN
While that is true, ccm uses 24k per g729 call. Much like the gatekeeper
using 16k per call. This is not supposed to be actual values.
Scott Hardesty | Cisco Engineer | MidAtlantic | Presidio Networked Solutions
7601 Ora Glen Drive, Suite 100, Greenbelt, MD 20770 |
I believe you should assume 1536. When using b8zs / ESF, you loose a few bits
for overhead. Showing my age, I recall converting circuits from AMI to b8zs
and we needed to adjust the line speed accordingly. As for the other, the
question should provide you the port speed of the link.
You should use voice class to set tcp timeout. By default q931 will timeout
before fail over from sub to pub.
Scott Hardesty | Cisco Engineer | MidAtlantic | Presidio Networked Solutions
7601 Ora Glen Drive, Suite 100, Greenbelt, MD 20770 | mailto:[EMAIL PROTECTED]
D: 301.313.2041 | C:
Looks like DNS has resolved your address as your default gateway.
Should point to .2 correct?
Scott Hardesty | Cisco Engineer | MidAtlantic | Presidio Networked Solutions
7601 Ora Glen Drive, Suite 100, Greenbelt, MD 20770 | mailto:[EMAIL PROTECTED]
D: 301.313.2041 | C: 443.789.1219 |
Use should use the full voicemail pilot number under call-manager
fallback without wildcards. Voicemail 912122251600. No translation is
needed with the voicemail button as it is a direct call to voicemail and
you should be prompted for password.
Hth.
Scott Hardesty | Cisco Engineer
You can not use annunciator for pstn. You need to route the call to unity and
use call handler...
Scott Hardesty | Cisco Engineer | MidAtlantic | Presidio Networked Solutions
7601 Ora Glen Drive, Suite 100, Greenbelt, MD 20770 | mailto:[EMAIL PROTECTED]
D: 301.313.2041 | C: 443.789.1219 |
Define voicemail pilot number under telephony service?
Scott Hardesty | Cisco Engineer | MidAtlantic | Presidio Networked Solutions
7601 Ora Glen Drive, Suite 100, Greenbelt, MD 20770 | mailto:[EMAIL PROTECTED]
D: 301.313.2041 | C: 443.789.1219 | http://www.presidio.com/
-Original
I do not see your XCODER defined in CME. Try adding sdspfarm tag 1
XCODER under Telephony-service.
Scott Hardesty | Cisco Engineer | MidAtlantic | Presidio Networked Solutions
7601 Ora Glen Drive, Suite 100, Greenbelt, MD 20770 | mailto:[EMAIL PROTECTED]
D: 301.313.2041 | C: 443.789.1219
If you are able to get calls into CUE across the WAN it sounds like the
xcoder is working. I would suggest looking at your dial-peer pointing
to BACD.
PSTN calls and CME phones will match on your incoming called-number
definition in your dial-peer. Depending on how you are handling calls
from
Are you using Regions and locations based CAC between hq and br1? Since
the call is hitting HQ as g711 you need to make sure that HQ can talk to
BR1 using g711 or ensure that a xcoder is available to transcode to
g729.
Scott Hardesty | Cisco Engineer | MidAtlantic | Presidio Networked
I had a problem with po18 on friday night. I could not get my vpn router to
connect. I used pod19 last night without an issue.'
Scott Hardesty | Cisco Engineer | MidAtlantic | Presidio Networked Solutions
7601 Ora Glen Drive, Suite 100, Greenbelt, MD 20770 | mailto:[EMAIL PROTECTED]
D:
I just logged into pod 26 for my afternoon session. I will let you know if i
have problems.
Scott Hardesty | Cisco Engineer | MidAtlantic | Presidio Networked Solutions
7601 Ora Glen Drive, Suite 100, Greenbelt, MD 20770 | mailto:[EMAIL PROTECTED]
D: 301.313.2041 | C: 443.789.1219 |
Proctor lab folks. POD26 subscriber is not accessible. I tried to open
a ticket for after hours support but both links sends you to the support
forum. I have posted the issue there as well.
Scott.
Scott Hardesty | Cisco Engineer | MidAtlantic | Presidio Networked Solutions
7601 Ora Glen
I have experienced the same situation as Jacob. In fact, when the
conference bridge registers, you can see an ephone type registration.
Scott Hardesty | Cisco Engineer | MidAtlantic | Presidio Networked Solutions
7601 Ora Glen Drive, Suite 100, Greenbelt, MD 20770 | mailto:[EMAIL
Michael, I am running CME version 3.3 and I can register a hardware conference
Transcoder. I would make sure you have enough ephones.
SEE BELOW, EPHONE-3 has registed using the gi0/0 interface
BR2#sho ephone registered
ephone-1 Mac:0011.BB53.7636 TCP socket:[6] activeLine:0 REGISTERED in
Make sure you have a static route to the CUE service module.
IP route 142.107.66.2 255.255.255.255 service-module 0/1
Scott Hardesty | Cisco Engineer | MidAtlantic | Presidio Networked Solutions
7601 Ora Glen Drive, Suite 100, Greenbelt, MD 20770 | mailto:[EMAIL PROTECTED]
D:
| C: 443.789.1219 | http://www.presidio.com/
From: Jacob Owen [mailto:[EMAIL PROTECTED]
Sent: Monday, October 20, 2008 7:47 AM
To: Hardesty, Scott
Cc: ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] IP connecttivity to CUE module
Scott
Make sure that you do NOT have wait for h245 capabilities exchange
enabled on your CCM trunk.
Please send full configuration on your Gatekeeper / IPIPGW.
Scott Hardesty | Cisco Engineer | MidAtlantic | Presidio Networked Solutions
7601 Ora Glen Drive, Suite 100, Greenbelt, MD 20770 |
Can you send your dial-peer for the BACD application?
Scott Hardesty | Cisco Engineer | MidAtlantic | Presidio Networked Solutions
7601 Ora Glen Drive, Suite 100, Greenbelt, MD 20770 | mailto:[EMAIL PROTECTED]
D: 301.313.2041 | C: 443.789.1219 | http://www.presidio.com/
Have not seen a post in a while just checking my account.
Scott Hardesty | Cisco Engineer | MidAtlantic | Presidio Networked Solutions
7601 Ora Glen Drive, Suite 100, Greenbelt, MD 20770 | mailto:[EMAIL PROTECTED]
D: 301.313.2041 | C: 443.789.1219 | http://www.presidio.com/
All, I am testing to voicemail looping scenario and having troubles
finding the advanced setting for unity to play a tone on answer. This
is supposed to prevent looping when ANI is lost. Unity plays the tone
and that is the signal that the call was looped and it drops. I think I
have the logic
I am trying to mark all of my rtp and control traffic at the WAN edge router
and not trust the LAN. The issue I am having is that when I try to apply the
service-policy to the ingress Ethernet Interface I get the following error. I
have tried applying this to the sub-interface as well as the
: Devildoc [mailto:[EMAIL PROTECTED]
Sent: Fri 9/12/2008 11:45 AM
To: Hardesty, Scott; ccie_voice@onlinestudylist.com
Subject: RE: [OSL | CCIE_Voice] WAN QOS Question
Scott,
CBWFQ only works for the output queue on the router. It does not work for the
input queue. Your statements class class
Silvia, the times that I have seen this in the past it was a network
issue. IPCC places the agent into reserved when it attempts to transfer
the call to the agent. The agent will become active / talking once the
call is connected to the agent. The agent state resevered means that
that the call
You need to associate the ICD extension to the rmjtapi user. Once
associated, you should se the number appear in ICD.
Scott Hardesty | Cisco Engineer | MidAtlantic | Presidio Networked Solutions
7601 Ora Glen Drive, Suite 100, Greenbelt, MD 20770 | mailto:[EMAIL PROTECTED]
D: 301.313.2041 |
Johnathan, I worked through this scenario last night. I don't think
Unity has an un-allocated number prompt/greeting. I created a
translation pattern of 18XX and a CTIport x1995(dummy phone)that was
forwarded to voicemail.
Created a call routing rule in Unity to send calls forwaded from 1995 to
: Jonathan Charles [mailto:[EMAIL PROTECTED]
Sent: Sunday, September 07, 2008 6:14 PM
To: Cardwell, Mark
Cc: Hardesty, Scott; ccie_voice@onlinestudylist.com
Subject: Re: [OSL | CCIE_Voice] fastbusy on unallocated number
I actually wanted to do it using the Annunciator and I figured it out
Johnathan, were you ever able to get your BACD welcome prompts to work?
Scott Hardesty | Cisco Engineer | MidAtlantic | Presidio Networked Solutions
7601 Ora Glen Drive, Suite 100, Greenbelt, MD 20770 | mailto:[EMAIL PROTECTED]
D: 301.313.2041 | C: 443.789.1219 | http://www.presidio.com/
All, I am having troubles getting the BR1 MGCP PRI operational. The controller
is up and the serial interface is up but when running a debug q921 I do not see
any traffic. L2 is TEI_Assigned. I expected to at lease see q921 on the link
regardless of my configurations (assuming at a minimal
All, I was working on Pod25 last night but was unable to get the E1
circuit to come up. I used the following configuration
Controller e1 0/0/0
Ds0-group 1 timeslots 1-3 type r2-digital r2-semi-compelled
ani
I set framing =crc4 and line code = HDB3 but they do not show up
I am checking to see if I can use 7911 / 7961 / 7940 IP Phones on the
proctor labs call mangers / CME. I am going to use the lab equipment
today and want to be sure that the phones I have will be supported.
Thanks.
Scott Hardesty | Cisco Engineer | MidAtlantic | Presidio Networked
Scenario: x2001--
BR1rtr-WAN-HQrtr--CCM(Meet-m
e)
The issue is that x2007 at BR1 is running g729 across the WAN and
attempting to join a meet-me conference. I had the xcoder resource
allocated to both the HQ-MRG and BR1-MRG but was unable to
I am testing various scenarios between BR2 and HQ and have a few
questions. While running deb voip ipipgw I do NOT see activity when
using running SIP on both the inbound and outbound call legs. When
using H323 on one leg and SIP on the other I see activity. Is this
normal activity? Running
I am working on lab 5 of the IPExpert workbook and I can not seem to get
audio to cut through when initiating a call from an HQ IP Phone to the
ATA. The ATA is registered as a terminal to the GK. When calling from
the HQ phone, the ATA rings and when answered, ringback stops on the IP
phone so
replying, please edit your Subject line so it is more specific
than Re: Contents of CCIE_Voice digest...
Today's Topics:
1. Re: icd extension (Vik Malhi)
2. Re: B-ACD call fails ( Ovais Iqbal )
3. Help on IPExpert Lab5 (Hardesty, Scott)
4. Re: Help on IPExpert Lab5 (Christian Narvaez
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