On 12/02/17 07:57 AM, Keith Edmunds wrote:
We have a "Triage" queue and a number of problem-type queues. Ideally,
we'd like to allow tickets to only be created in the Triage queue and
then be moved to the appropriate problem queue, but it appears that we need
the "Create Ticket" permission on a
On 05/01/17 11:12 AM, Matt Zagrabelny wrote:
...and I see that Shawn has answered, too. Here is what I had to say:
"stalled" is an active status. I know the word feels "inactive", but
according to the default lifecycle, it is active.
On 12/12/16 10:42 AM, Alex Hall wrote:
Hi all,
I think I can say definitely that this is a bug. I added the DB
credentials to RT_SiteConfig.pm and, suddenly, the indexer started
working perfectly. Yet RT itself pulls the exact same credentials from
RT_SiteConfig.d/03-DBInfo.pm with no
On 25/10/16 12:18 PM, Reza wrote:
Greetings Jeff:
Thank you for your reply.
The use case for random IDs is quite simple. Ascending / serial
number of IDs compromises confidentiality. End users would be able to
guess how busy I could be with the amount of tickets answered. Its
something
On 30/07/15 09:47 AM, Jeff Smith wrote:
I did grep that config setting in RT_Config.pm and changed it to
unprivileged with no result. It did not appear in RT_SiteConfig.pm at all.
The proper way to do this is to copy the setting from RT_Config.pm to
RT_SiteConfig.pm and change it there. That
On 04/06/15 03:20 PM, Jeff Blaine wrote:
RT 4.2.11
I'm failing to find where in the code this 50 privileged users = use
autocompleter logic is.
Where can I override this so that the drop-down remains in place? I
don't see that 50 token anywhere with a conditional around it.
Our value for
On 08/04/15 08:59 AM, fleon wrote:
Thank you, this seems to more or less do what i want. However, if i
understand correctly, i must create a saved search for each one of my
agents, since i don't see a way to create just one dashboard with opened or
new tickets in a queue and the owner='myself'
On 02/06/2015 06:32 AM, Guadagnino Cristiano wrote:
Both templates contain RT-Send-Attachment: yes as second row.
Yesterday I did some more experiments, unfortunately without success.
Cris
On 04/02/2015 20:03, Alex Vandiver wrote:
On Wed, 4 Feb 2015 18:26:36 + Guadagnino Cristiano
On 12/10/2014 01:09 PM, Matt Wells wrote:
I'm getting what seems to be a common error when users login.
The page you requested could not be found
This is only with non-root users.
When the users login it redirects to
https://rt.example.com/HASH(0x68193a8)
If I remove the 'HASH(0x68193a8)' I
On 08/14/2013 12:09 PM, Jok Thuau wrote:
1) Re: GIT - RT4 integration:
---Does anyone know of a way to tie a “commit” (in GIT) to a ticket in RT4, by
putting an RT ticket # in the commit (and, ideally, back to the code)?
Git has hooks where you can call specific scripts at different stages
On 05/09/2013 12:04 AM, Thomas Lau wrote:
What if I need multiple groups?
Define a new group consisting of all the constituent groups.
Jeff
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RT Training in Seattle, June 19-20: http://bestpractical.com/training
On 05/09/2011 06:59 PM, Jonah Hirsch wrote:
I did some more digging, and it turned out that it was mod_deflate that
was causing the problem. Disabling it solved my speed woes, but it still
raises the question, why is mod_deflate only slowing the system on RT
and not any of the other sites hosted
On 11/19/2010 05:50 AM, vmos wrote:
Well we upgraded from debian sarge to debian lenny so that included an apache
upgrade. I don't see mod_cache enabled on the new or the old server, do you
think that would help?
I thought I recalled issues with mod_cache in apache and mixed sessions.
I
On 11/18/2010 04:31 AM, vmos wrote:
You're right, we went from 3.3 to 3.8.7. I think 2.4 was the nagios version I
recently upgraded.
There's no proxy. I wouldn't have thought that cookies were being passed
about, the network is identical, it hasn't changed.
All we've changed is the server
On 11/01/2010 11:45 AM, Jesse Vincent wrote:
On Mon, Nov 01, 2010 at 10:29:13AM -0500, John Arends wrote:
I installed the mobile plugin, and it seems to work pretty well for
the most part. I noticed in our case the link to return to the
normal interface doesn't work. Clicking it does
On 10/14/2010 11:49 AM, Gary Oberbrunner wrote:
On 10/14/2010 11:44 AM, Thomas Sibley wrote:
On 14 Oct 2010 11:33, Gary Oberbrunner wrote:
I have some tickets that have HTML (coming from email, which was pasted
from Word), so they have lots ofp class=MsoNormal.../p which RT
displays with
On 09/15/2010 12:52 PM, Val Polyakov wrote:
Hello,
what are our options as far as securing RT_SiteConfig.pm goes?
My company has pretty strict security requirements, and our security team
will simply not allow us to store the ldap username/password in a plain
text file on the RT server (and I
On 09/13/2010 09:51 AM, Justin Hayes wrote:
Is it ok to have multiple webservers running the front end for an RT instance
all pointing at the same RT DB?
I assume it should be but just want confirmation first.
Thanks,
Justin
Works just fine. Makes an easy way to test changes and extensions
On 07/21/2010 12:50 PM, Kenneth Crocker wrote:
Mark,
It's just my opinion, but I like that logic. If I don't want someone
to see tickets in a certain Queue, why would I want them to see
unowned tickets in that same Queue? I wouldn't want that to change.
Kenn
LBNL
No, but you may still want
On 06/15/2010 02:22 PM, Azher Mughal wrote:
Hi All,
I tried the new version 3.8.8 and make testdeps was complaining
about GNUPG, but its installed and i tried removing and installing
again but no luck
[r...@mgmt rt-3.8.8]# rpm -aq | grep GnuPG
perl-GnuPG-Interface-0.42-1.el5.rf
On 06/15/2010 04:38 PM, Azher Mughal wrote:
I have these versions installed:
Scalar::Util 1.23 1.23
G/GB/GBARR/Scalar-List-Utils-1.23.tar.gz
Scalar::Util::PP 1.23 1.23
G/GB/GBARR/Scalar-List-Utils-1.23.tar.gz
[r...@mgmt rt-3.8.8]# cpan -O
of pages with users' cookies.
I recall this coming up on the mailing list a few months ago - it was an
apache module, although the name escapes me at the moment. You'd have
to search the archives.
Jeff Voskamp
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On 04/29/2010 02:43 PM, Max McGrath wrote:
Thank you Kenn! But I think I just figured it out! Let me try to
explain what was going on...
I added the line below to my RT_SiteConfig.
Set($HomepageComponents, [qw(
QuickCreate QuickSearch MyAdminQueues MySupportQueues
MyReminders
On 04/22/2010 09:53 AM, Kevin Falcone wrote:
On Wed, Apr 21, 2010 at 01:39:04PM -0700, Kenneth Crocker wrote:
1) Email from any RT User creates a ticket in a queue, EVEN when the right
CreateTicket has
NOT been applied to that User/group/role/Sys group for that Queue. It still
On 03/09/2010 01:32 PM, Kevin Falcone wrote:
On Mon, Mar 08, 2010 at 06:37:29PM -0600, Max McGrath wrote:
Hi All -
Running RT 3.8.7 on Ubuntu. I had LDAP setup and I'm looking to edit the
login page to be able
to tell users to login with their Novell username and password. I
On 02/23/2010 04:35 PM, Kevin Falcone wrote:
When 3.8.8 is released, RT will actually start telling you that you're
doing something illegal (asking it to send mail to itself, setting up
a potential loop)
-kevin
Any sort of a timeline on this? This month? next month? check your
stocking at
On 02/01/2010 02:45 PM, Ken Crocker wrote:
To list,
In the past (3.6.4) I was able to add a couple values for my @active
ticket statuses by modifying the RT_SiteCOnfig.pm values thus:
@ActiveStatus = ('new', 'open', 'pending QA', 'QA approvd', 'stalled')
unless @ActiveStatus;
Now, with
status with this status, RT
doesn't want : it tells me Bad value for status.
Don't i forget to do something ?
Thanks,
It's too long - a status name is limited to 10 characters.
Jeff Voskamp
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On 09/15/2009 11:28 AM, Kevin Falcone wrote:
On Tue, Sep 15, 2009 at 02:03:56PM +0200, Sven Sternberger wrote:
Hello!
On Mo, 2009-09-14 at 15:27 -0400, Kevin Falcone wrote:
This release of RT-3.8.5 contains an important security fix.
so to patch RT-3.8.4 with the attached
On 08/11/2009 09:26 AM, testw...@gmail.com wrote:
RT experts: We created a priviliged user so he can view tickets
created by him and gave him access to one of the queues. When we login
as him, we cannot see 'Preferences' tab on the right hand side of the
screen. We wouuld like him to be
.
Jeff Voskamp
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On 05/29/2009 01:16 PM, Richard Knowles wrote:
Hello,
I am running 3.8.1 and early on during testing tickets were created with
an e-mail address in the CC: field to a person not yet an RT-user.
Later when trying to add that person as a user
(Configuration-Users-Create) the create user will
GravyFace wrote:
When a ticket is resolved, RT sends out a system notification,
According to our records, your request has been resolved.. Being
polite, our customers usually reply to our resolution emails with a
thank you -- I could tell them not to, I guess, but am wondering
what others in
Jo Rhett wrote:
On Feb 6, 2009, at 10:29 AM, Jesse Vincent wrote:
Preferences - Settings - Email Delivery
Okay, color me stupid but I can't figure out why nobody but superusers
can see Preferences.
Searching on the wiki has no links, and there are no rights which
clearly
Ben Goodwin wrote:
Mathew,
I was searching for an answer to this and ran across this post. I
thought I'd chime in and say, me too! with a couple more details.
I'm running a new install of 3.8.1. http://3.8.1. I created a saved
search and saved it to the RT System's searches and expected
There's some nice new options for Search/Build.html (such as all the
Queue* stuff, but the label field is a bit narrow.
Attached is a patch that allows me to see the tail end of such options
as QueueAdminCC EmailAddress rather than just a list of QueueAdminC.
Jeff Voskamp
*** ticket
Jesse Vincent wrote:
On Jul 16, 2008, at 5:36 PM, Jeff Voskamp wrote:
There's some nice new options for Search/Build.html (such as all the
Queue* stuff, but the label field is a bit narrow.
Attached is a patch that allows me to see the tail end of such
options as QueueAdminCC EmailAddress
Jesse Vincent wrote:
On Apr 1, 2008, at 1:51 PM, Kenneth Crocker wrote:
Jesse,
Other than the ability to change the look, what are some of the
other enhancements and features of 3.8.0?
For now, you can grab a recent 3.7.x and play around. When we're
closer to a release, we'll be
request address?
Thank you
Martin Lee
There's a Timezone entry in User Preferences in the 3.8 beta (alpha?),
so one is coming.
Jeff Voskamp
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Kenneth Crocker wrote:
Phil,
Actually, the 3.6.1 DB upgrade only inserts a couple queries as
options; the Unowned query and the My own tickets query. There are no
DB Schema changes, per se. Hope this helps.
Kenn
LBNL
Installs two Searches and HomepageSettings:
{ Name =
a shiny new MySQL.
jeff Voskamp
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Jesse Vincent wrote:
On Sun, Feb 10, 2008 at 06:34:31PM -0500, Joe Casadonte wrote:
I'd like to set up a small system at home, 2 user total, almost never
more than one in at a time, very low ticket volume, as can be imagined.
My main concern is memory; my home server doesn't have a
it in /local/.../html/Elements/, copy the line for
HomePageComponents from RT_Config.pm to RT_Site_Config.pm and add
TwoWeekReminders to the definition.
Restart Apache and Customize RT at a Glance.
Jeff Voskamp
|/Widgets/TitleBox,
title = loc(Reminders due in 2 weeks)
table width=100%
% my $i
is necessary.
Jeff Voskamp
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have to straighten this up before we can go to 3.6 here.
happens with the 3.5-default skin as well, but you also get messed-up
hide buttons on each section.
Jeff Voskamp
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If, for the sake of argument, Best Practical were to rewrite RT, what
would you want to see in the new product?
Since time is money it would be nice if the Time(Estimated,Left,Worked)
functionality could be factored out so the
equivalent money items could be tracked.
Jeff Voskamp
Stephen Turner wrote:
At Tuesday 4/3/2007 03:08 PM, Jason Long wrote:
Flynn, Timothy J wrote:
What is the difference between depended on by vs. parent?
Thanks,
-Tim
I'm sure this is open to interpretation...
To me, depends / depended on by indicate separate tasks that must
be performed
is the Queue bit of the SQL query in
lib/RT/Reminders.pm in Collection (line 88 in 3.6.HEAD).
I'm running without it here and things are better. Still problems
closing a reminder if you don't have proper perms on
the original queue.
Jeff Voskamp
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http
($fh);
shouldn't that be
local $/ = undef;
$m-out($_) while ($fh);
?
Jeff Voskamp
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