Re: Picture in Attachment in View Field? Need a good idea...
I must have misunderstood, I though you had the attachment in an att.pool and besides a viewfield, in which you wanted to show the file instead of doubleklick and open it, and leaving the form. We have 4 slots, and a radiobuttonfield 1,2,3,4, if user select 3, file 3 is shown in the viewfield. If you delete the file, how can you still show it after that? L ars -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Alexander G. Zinoviev Sent: Wednesday, August 23, 2006 7:55 AM To: arslist@ARSLIST.ORG Subject: HA: Picture in Attachment in View Field? Need a good idea... Hello, Lars, Thanks for your answer! It works only if the path, that stored in the view field exist. It doesn`t work if I`ll save file to attachment, then delete file, and then execute set field action you said... Best regards, Alexander Zinoviev От: Action Request System discussion list(ARSList) от имени [EMAIL PROTECTED] Отправлено: Вт, 22.08.2006 14:14 Кому: arslist@ARSLIST.ORG Тема: Re: Picture in Attachment in View Field? Need a good idea... ** Just use set field action from the attachmentslot to the view field (Active Link) / L ars -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Alexander G. Zinoviev Sent: Tuesday, August 22, 2006 10:46 AM To: arslist@ARSLIST.ORG Subject: Picture in Attachment in View Field? Need a good idea... ** Hello, Is it possible to show the picture from attachment field in the view field? I have one idea, but I don`t like it. I mean to save an attachment to disk and put full picture path to view field. Thanks in advance, Alexander Zinoviev __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Home Page Button for Non-Home Page?
Hi all I'm attempting to reproduce the functionality provided by the Home Page button for a form that *isn't* (and cannot be) the home page. For reasons of brevity it shall hereafter be referred to as the console. Best I can come up with is the following: 1. Capture the window id of the console in a Global field on window open 2. When one of the go to console buttons is clicked, send a CloseWindow event to the current console (using aforementioned id). 3. Open a new console. Ideally I'd like to be able to send an event that would cause the console to steal focus (i.e. move to front) so that current console information (row selection etc) is retained. Has anyone ever done anything like this? Can you suggest an alternative approach? Thanks Chris ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
HA: Picture in Attachment in View Field? Need a good idea...
Hello, For example I have file c:\pic.jpg. A am saving this file to attachment field. Then I delete file from c:\pic.jpg. Attachment is still contain the picture. I call active link, that makes set field ViewField=Attachment. I see nothing, because view field contains the text c:\pic.jpg, but there is no file pic.jpg on disk c:, it exist only in attachment! After you make set field you are only copy text from attachment thing... Best regards, Alexander Zinoviev От: Action Request System discussion list(ARSList) от имени [EMAIL PROTECTED] Отправлено: Ср, 23.08.2006 10:06 Кому: arslist@ARSLIST.ORG Тема: Re: Picture in Attachment in View Field? Need a good idea... I must have misunderstood, I though you had the attachment in an att.pool and besides a viewfield, in which you wanted to show the file instead of doubleklick and open it, and leaving the form. We have 4 slots, and a radiobuttonfield 1,2,3,4, if user select 3, file 3 is shown in the viewfield. If you delete the file, how can you still show it after that? L ars -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Alexander G. Zinoviev Sent: Wednesday, August 23, 2006 7:55 AM To: arslist@ARSLIST.ORG Subject: HA: Picture in Attachment in View Field? Need a good idea... Hello, Lars, Thanks for your answer! It works only if the path, that stored in the view field exist. It doesn`t work if I`ll save file to attachment, then delete file, and then execute set field action you said... Best regards, Alexander Zinoviev От: Action Request System discussion list(ARSList) от имени [EMAIL PROTECTED] Отправлено: Вт, 22.08.2006 14:14 Кому: arslist@ARSLIST.ORG Тема: Re: Picture in Attachment in View Field? Need a good idea... ** Just use set field action from the attachmentslot to the view field (Active Link) / L ars -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Alexander G. Zinoviev Sent: Tuesday, August 22, 2006 10:46 AM To: arslist@ARSLIST.ORG Subject: Picture in Attachment in View Field? Need a good idea... ** Hello, Is it possible to show the picture from attachment field in the view field? I have one idea, but I don`t like it. I mean to save an attachment to disk and put full picture path to view field. Thanks in advance, Alexander Zinoviev __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Picture in Attachment in View Field? Need a good idea...
Hmm, I thing we must be misunderstanding each other. I have a file in a folder somewhere, I add this file to slot 1 in an attachmentspool. Save the request. Now is the file in the db. I can now delete the file from the sourcefolder, ars knows nothing about this. An Active link can still perform a set field action fron the attachmentpool to the viewfield. as the data in within ars, the sourcefolder is now irrelevant after you have saved it into the db. You write 'I see nothing, because view field contains the text c:\pic.jpg', ?The attachmentslot contains the file, I can't see any referense from the sourcefolder. I tested to add an attachment, deleted the file from the sourse, and after that it's still shown in the viewfield. As expected. L ars -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Alexander G. Zinoviev Sent: Wednesday, August 23, 2006 9:38 AM To: arslist@ARSLIST.ORG Subject: HA: Picture in Attachment in View Field? Need a good idea... Hello, For example I have file c:\pic.jpg. A am saving this file to attachment field. Then I delete file from c:\pic.jpg. Attachment is still contain the picture. I call active link, that makes set field ViewField=Attachment. I see nothing, because view field contains the text c:\pic.jpg, but there is no file pic.jpg on disk c:, it exist only in attachment! After you make set field you are only copy text from attachment thing... Best regards, Alexander Zinoviev От: Action Request System discussion list(ARSList) от имени [EMAIL PROTECTED] Отправлено: Ср, 23.08.2006 10:06 Кому: arslist@ARSLIST.ORG Тема: Re: Picture in Attachment in View Field? Need a good idea... I must have misunderstood, I though you had the attachment in an att.pool and besides a viewfield, in which you wanted to show the file instead of doubleklick and open it, and leaving the form. We have 4 slots, and a radiobuttonfield 1,2,3,4, if user select 3, file 3 is shown in the viewfield. If you delete the file, how can you still show it after that? L ars -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Alexander G. Zinoviev Sent: Wednesday, August 23, 2006 7:55 AM To: arslist@ARSLIST.ORG Subject: HA: Picture in Attachment in View Field? Need a good idea... Hello, Lars, Thanks for your answer! It works only if the path, that stored in the view field exist. It doesn`t work if I`ll save file to attachment, then delete file, and then execute set field action you said... Best regards, Alexander Zinoviev От: Action Request System discussion list(ARSList) от имени [EMAIL PROTECTED] Отправлено: Вт, 22.08.2006 14:14 Кому: arslist@ARSLIST.ORG Тема: Re: Picture in Attachment in View Field? Need a good idea... ** Just use set field action from the attachmentslot to the view field (Active Link) / L ars -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Alexander G. Zinoviev Sent: Tuesday, August 22, 2006 10:46 AM To: arslist@ARSLIST.ORG Subject: Picture in Attachment in View Field? Need a good idea... ** Hello, Is it possible to show the picture from attachment field in the view field? I have one idea, but I don`t like it. I mean to save an attachment to disk and put full picture path to view field. Thanks in advance, Alexander Zinoviev __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: HA: Picture in Attachment in View Field? Need a good idea...
Hi, After you save the attachment to the server, and bring up the record again, ARUser will make sure to copy the attachment to a temp-folder on your harddrive. The client keeps track on the path to the local copy of the file in some intelligent way, I would think. If you manually remove the file before the client is done with it, it may not work as expected. Best Regards - Misi, RRR AB, http://www.rrr.se Hello, For example I have file c:\pic.jpg. A am saving this file to attachment field. Then I delete file from c:\pic.jpg. Attachment is still contain the picture. I call active link, that makes set field ViewField=Attachment. I see nothing, because view field contains the text c:\pic.jpg, but there is no file pic.jpg on disk c:, it exist only in attachment! After you make set field you are only copy text from attachment thing... Best regards, Alexander Zinoviev ïÔ: Action Request System discussion list(ARSList) ÏÔ ÉÍÅÎÉ [EMAIL PROTECTED] ïÔÐÒÁ×ÌÅÎÏ: óÒ, 23.08.2006 10:06 ëÏÍÕ: arslist@ARSLIST.ORG ôÅÍÁ: Re: Picture in Attachment in View Field? Need a good idea... I must have misunderstood, I though you had the attachment in an att.pool and besides a viewfield, in which you wanted to show the file instead of doubleklick and open it, and leaving the form. We have 4 slots, and a radiobuttonfield 1,2,3,4, if user select 3, file 3 is shown in the viewfield. If you delete the file, how can you still show it after that? L ars -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Alexander G. Zinoviev Sent: Wednesday, August 23, 2006 7:55 AM To: arslist@ARSLIST.ORG Subject: HA: Picture in Attachment in View Field? Need a good idea... Hello, Lars, Thanks for your answer! It works only if the path, that stored in the view field exist. It doesn`t work if I`ll save file to attachment, then delete file, and then execute set field action you said... Best regards, Alexander Zinoviev ïÔ: Action Request System discussion list(ARSList) ÏÔ ÉÍÅÎÉ [EMAIL PROTECTED] ïÔÐÒÁ×ÌÅÎÏ: ÷Ô, 22.08.2006 14:14 ëÏÍÕ: arslist@ARSLIST.ORG ôÅÍÁ: Re: Picture in Attachment in View Field? Need a good idea... ** Just use set field action from the attachmentslot to the view field (Active Link) / L ars -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Alexander G. Zinoviev Sent: Tuesday, August 22, 2006 10:46 AM To: arslist@ARSLIST.ORG Subject: Picture in Attachment in View Field? Need a good idea... ** Hello, Is it possible to show the picture from attachment field in the view field? I have one idea, but I don`t like it. I mean to save an attachment to disk and put full picture path to view field. Thanks in advance, Alexander Zinoviev __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
HA: Picture in Attachment in View Field? Need a good idea... SOLVED
Hi, I understand you well, and you understand me well, but we have a different result. The porblem was with attachment field, I forgot it was display only. Optional field works properly! Thank you for your answer. Best regards, Alexander Zinoviev От: Action Request System discussion list(ARSList) от имени [EMAIL PROTECTED] Отправлено: Ср, 23.08.2006 12:01 Кому: arslist@ARSLIST.ORG Тема: Re: Picture in Attachment in View Field? Need a good idea... Hmm, I thing we must be misunderstanding each other. I have a file in a folder somewhere, I add this file to slot 1 in an attachmentspool. Save the request. Now is the file in the db. I can now delete the file from the sourcefolder, ars knows nothing about this. An Active link can still perform a set field action fron the attachmentpool to the viewfield. as the data in within ars, the sourcefolder is now irrelevant after you have saved it into the db. You write 'I see nothing, because view field contains the text c:\pic.jpg', ?The attachmentslot contains the file, I can't see any referense from the sourcefolder. I tested to add an attachment, deleted the file from the sourse, and after that it's still shown in the viewfield. As expected. L ars -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Alexander G. Zinoviev Sent: Wednesday, August 23, 2006 9:38 AM To: arslist@ARSLIST.ORG Subject: HA: Picture in Attachment in View Field? Need a good idea... Hello, For example I have file c:\pic.jpg. A am saving this file to attachment field. Then I delete file from c:\pic.jpg. Attachment is still contain the picture. I call active link, that makes set field ViewField=Attachment. I see nothing, because view field contains the text c:\pic.jpg, but there is no file pic.jpg on disk c:, it exist only in attachment! After you make set field you are only copy text from attachment thing... Best regards, Alexander Zinoviev От: Action Request System discussion list(ARSList) от имени [EMAIL PROTECTED] Отправлено: Ср, 23.08.2006 10:06 Кому: arslist@ARSLIST.ORG Тема: Re: Picture in Attachment in View Field? Need a good idea... I must have misunderstood, I though you had the attachment in an att.pool and besides a viewfield, in which you wanted to show the file instead of doubleklick and open it, and leaving the form. We have 4 slots, and a radiobuttonfield 1,2,3,4, if user select 3, file 3 is shown in the viewfield. If you delete the file, how can you still show it after that? L ars -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Alexander G. Zinoviev Sent: Wednesday, August 23, 2006 7:55 AM To: arslist@ARSLIST.ORG Subject: HA: Picture in Attachment in View Field? Need a good idea... Hello, Lars, Thanks for your answer! It works only if the path, that stored in the view field exist. It doesn`t work if I`ll save file to attachment, then delete file, and then execute set field action you said... Best regards, Alexander Zinoviev От: Action Request System discussion list(ARSList) от имени [EMAIL PROTECTED] Отправлено: Вт, 22.08.2006 14:14 Кому: arslist@ARSLIST.ORG Тема: Re: Picture in Attachment in View Field? Need a good idea... ** Just use set field action from the attachmentslot to the view field (Active Link) / L ars -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Alexander G. Zinoviev Sent: Tuesday, August 22, 2006 10:46 AM To: arslist@ARSLIST.ORG Subject: Picture in Attachment in View Field? Need a good idea... ** Hello, Is it possible to show the picture from attachment field in the view field? I have one idea, but I don`t like it. I mean to save an attachment to disk and put full picture path to view field. Thanks in advance, Alexander Zinoviev __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at
Re: Home Page Button for Non-Home Page?
** Will it be an option just to replace the home page? You can set your own form you would like to use as the Home Page in the Server Information dialog in Remedy Administrator.--Michiel On 8/23/06, Chris Abell [EMAIL PROTECTED] wrote: Hi allI'm attempting to reproduce the functionality provided by the Home Pagebutton for a form that *isn't* (and cannot be) the home page. For reasonsof brevity it shall hereafter be referred to as the console. Best I can come up with is the following:1. Capture the window id of the console in a Global field on window open2. When one of the go to console buttons is clicked, senda CloseWindow event to the current console (using aforementioned id). 3. Open a new console.Ideally I'd like to be able to send an event that would cause the consoleto steal focus (i.e. move to front) so that current console information(row selection etc) is retained. Has anyone ever done anything like this? Can you suggest an alternativeapproach?ThanksChris___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Home Page Button for Non-Home Page?
** I guess this is important too, from the help in RA: "Any form that contains an application list field (id 1575)can be used as a Home Page form. You can insert only one application list field on a form. " L ars -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Michiel BeijenSent: Wednesday, August 23, 2006 1:13 PMTo: arslist@ARSLIST.ORGSubject: Re: Home Page Button for Non-Home Page?** Will it be an option just to replace the home page? You can set your own form you would like to use as the Home Page in the Server Information dialog in Remedy Administrator.--Michiel On 8/23/06, Chris Abell [EMAIL PROTECTED] wrote: Hi allI'm attempting to reproduce the functionality provided by the Home Pagebutton for a form that *isn't* (and cannot be) the home page. For reasonsof brevity it shall hereafter be referred to as "the console". Best I can come up with is the following:1. Capture the window id of the console in a Global field on window open2. When one of the "go to console" buttons is clicked, senda "CloseWindow" event to the current console (using aforementioned id). 3. Open a new console.Ideally I'd like to be able to send an event that would cause the consoleto steal focus (i.e. move to front) so that current console information(row selection etc) is retained.Has anyone ever done anything like this? Can you suggest an alternativeapproach?ThanksChris___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Remedy Application Service - Generates 20,000 Lines in Log File
ARS 6.3 I noticed something in log files today. The Remedy Application Service appears to be checking all Groups and Users, but no updates are performed. This generated 20,000 lines in the log file. I am concerned that this may affect performance. Could this be something that is routine internal ARS processing that can not be altered? Or could some workflow be triggering this processing? Here is a summary of the log entries: Remedy selects all records from the Group form. Then, 330 lines of Start/Stop filter processing of each of the phases (each group record is processed). Remedy selects 100 records from the User form. Then, 1000 lines of Start/Stop filter processing of each of the phases. Remedy selects next 100 records from the User form, and so on. This generates an additional 19,000 lines in the log file of start/stop filter processing for each of the phases. Thanks for any insight. Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy Application Service - Generates 20,000 Lines in Log File
I have the SQL and Filter logs turned on, going to a single log file. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Wednesday, August 23, 2006 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Application Service - Generates 20,000 Lines in Log File Which log files? Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-267-6628 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Wednesday, August 23, 2006 8:32 AM To: arslist@ARSLIST.ORG Subject: Remedy Application Service - Generates 20,000 Lines in Log File ARS 6.3 I noticed something in log files today. The Remedy Application Service appears to be checking all Groups and Users, but no updates are performed. This generated 20,000 lines in the log file. I am concerned that this may affect performance. Could this be something that is routine internal ARS processing that can not be altered? Or could some workflow be triggering this processing? Here is a summary of the log entries: Remedy selects all records from the Group form. Then, 330 lines of Start/Stop filter processing of each of the phases (each group record is processed). Remedy selects 100 records from the User form. Then, 1000 lines of Start/Stop filter processing of each of the phases. Remedy selects next 100 records from the User form, and so on. This generates an additional 19,000 lines in the log file of start/stop filter processing for each of the phases. Thanks for any insight. Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy Application Service - Generates 20,000 Lines in Log File
** What version of the ITSM application? I noticed you are on ARS 6.3 - is the ITSM application of a later version too?? If so there is no longer a Remedy Application Service... there must be a redundant filter on your server that is causing that error... Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: "Heider, Stephen" [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Wednesday, August 23, 2006 8:35:46 AMSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File I have the SQL and Filter logs turned on, going to a single log file.Stephen -Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Nall, RogerSent: Wednesday, August 23, 2006 8:35 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Application Service - Generates 20,000 Lines in LogFileWhich log files?Roger A. NallOSSNMS Sr. Remedy Administrator/Developer T-Mobile USADesk: 973-644-3963Cell: 973-652-6723FAX: 973-267-6628sf49fanv AIM IMRogerNall Yahoo IM-Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Heider, StephenSent: Wednesday, August 23, 2006 8:32 AMTo: arslist@ARSLIST.ORGSubject: Remedy Application Service - Generates 20,000 Lines in Log FileARS 6.3I noticed something in log files today.The Remedy Application Serviceappears to be checking all Groups and Users, but no updates areperformed.This generated 20,000 lines in the log file. I am concerned that this may affect performance.Could this besomething that is routine internal ARS processing that can not bealtered?Or could some workflow be triggering this processing?Here is a summary of the log entries:Remedy selects all records from the Group form.Then, 330 lines of Start/Stop filter processing of each of the phases(each group record is processed).Remedy selects 100 records from the User form.Then, 1000 lines of Start/Stop filter processing of each of the phases.Remedy selects next 100 records from the User form, and so on.Thisgenerates an additional 19,000 lines in the log file of start/stopfilter processing for each of the phases.Thanks for any insight.Stephen___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Remedy Application Service - Generates 20,000 Lines in Log File
** There is no Remedy ApplicationService on ITSM 5.5- It was done away after version 4.x of the ITSM apps... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: "Heider, Stephen" [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Wednesday, August 23, 2006 8:43:33 AMSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File** HelpDesk 5.5, heavily customized. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouzaSent: Wednesday, August 23, 2006 8:41 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File ** What version of the ITSM application? I noticed you are on ARS 6.3 - is the ITSM application of a later version too?? If so there is no longer a Remedy Application Service... there must be a redundant filter on your server that is causing that error... Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: "Heider, Stephen" [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Wednesday, August 23, 2006 8:35:46 AMSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File I have the SQL and Filter logs turned on, going to a single log file.Stephen -Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Nall, RogerSent: Wednesday, August 23, 2006 8:35 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Application Service - Generates 20,000 Lines in LogFileWhich log files?Roger A. NallOSSNMS Sr. Remedy Administrator/Developer T-Mobile USADesk: 973-644-3963Cell: 973-652-6723FAX: 973-267-6628sf49fanv AIM IMRogerNall Yahoo IM-Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Heider, StephenSent: Wednesday, August 23, 2006 8:32 AMTo: arslist@ARSLIST.ORGSubject: Remedy Application Service - Generates 20,000 Lines in Log FileARS 6.3I noticed something in log files today.The Remedy Application Serviceappears to be checking all Groups and Users, but no updates areperformed.This generated 20,000 lines in the log file. I am concerned that this may affect performance.Could this besomething that is routine internal ARS processing that can not bealtered?Or could some workflow be triggering this processing?Here is a summary of the log entries:Remedy selects all records from the Group form.Then, 330 lines of Start/Stop filter processing of each of the phases(each group record is processed).Remedy selects 100 records from the User form.Then, 1000 lines of Start/Stop filter processing of each of the phases.Remedy selects next 100 records from the User form, and so on.Thisgenerates an additional 19,000 lines in the log file of start/stopfilter processing for each of the phases.Thanks for any insight.Stephen___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Remedy Application Service - Generates 20,000 Lines in Log File
** I do have the "User" and "Group" boxes checked in the User/Group Changes section on the Server Events tab of the Server Information dialog. This may explain it - the system is checking to see if anything changed in the Group and User form??? I am not sure howthe Remedy Application Service got installed then- I don't believe the company ever installed v4 of ITSM. Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouzaSent: Wednesday, August 23, 2006 8:51 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File ** There is no Remedy ApplicationService on ITSM 5.5- It was done away after version 4.x of the ITSM apps... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: "Heider, Stephen" [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Wednesday, August 23, 2006 8:43:33 AMSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File** HelpDesk 5.5, heavily customized. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouzaSent: Wednesday, August 23, 2006 8:41 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File ** What version of the ITSM application? I noticed you are on ARS 6.3 - is the ITSM application of a later version too?? If so there is no longer a Remedy Application Service... there must be a redundant filter on your server that is causing that error... Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: "Heider, Stephen" [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Wednesday, August 23, 2006 8:35:46 AMSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File I have the SQL and Filter logs turned on, going to a single log file.Stephen -Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Nall, RogerSent: Wednesday, August 23, 2006 8:35 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Application Service - Generates 20,000 Lines in LogFileWhich log files?Roger A. NallOSSNMS Sr. Remedy Administrator/Developer T-Mobile USADesk: 973-644-3963Cell: 973-652-6723FAX: 973-267-6628sf49fanv AIM IMRogerNall Yahoo IM-Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Heider, StephenSent: Wednesday, August 23, 2006 8:32 AMTo: arslist@ARSLIST.ORGSubject: Remedy Application Service - Generates 20,000 Lines in Log FileARS 6.3I noticed something in log files today.The Remedy Application Serviceappears to be checking all Groups and Users, but no updates areperformed.This generated 20,000 lines in the log file. I am concerned that this may affect performance.Could this besomething that is routine internal ARS processing that can not bealtered?Or could some workflow be triggering this processing?Here is a summary of the log entries:Remedy selects all records from the Group form.Then, 330 lines of Start/Stop filter processing of each of the phases(each group record is processed).Remedy selects 100 records from the User form.Then, 1000 lines of Start/Stop filter processing of each of the phases.Remedy selects next 100 records from the User form, and so on.Thisgenerates an additional 19,000 lines in the log file of start/stopfilter processing for each of the phases.Thanks for any insight.Stephen___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it_20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Remedy 7 on CentOS?, other Linuxes
On Wed, 2006-08-23 at 06:44 -0500, Doug Blair wrote: Axton - I was trying the same thing with the Fedora project Linux release. Aside from changing the name of the release and commenting out the section of the install script where it looks for the redhat AS (Advanced Server) version, did you need to make other significant changes in ar_install? Offlist is fine, I think, unless there are zillions of us ;-) Doug If you go offlist, can you include me in this discussion? Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy Application Service - Generates 20,000 Lines in Log File
** Stephen, Joe, There is still a Remedy Application Service login - it's the Email engine. You are correct about the rapp server going away, though. The Email engine periodically caches the addresses of everyone in the User form, including their group memberships, so that it can expand things Take a look at the settings in installdir/AREmail/EmailDaemon.properties and Chapter 7 of the Email engine doc. Doug From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouzaSent: Wednesday, August 23, 2006 7:41 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File ** What version of the ITSM application? I noticed you are on ARS 6.3 - is the ITSM application of a later version too?? If so there is no longer a Remedy Application Service... there must be a redundant filter on your server that is causing that error... Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: "Heider, Stephen" [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Wednesday, August 23, 2006 8:35:46 AMSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File I have the SQL and Filter logs turned on, going to a single log file.Stephen -Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Nall, RogerSent: Wednesday, August 23, 2006 8:35 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Application Service - Generates 20,000 Lines in LogFileWhich log files?Roger A. NallOSSNMS Sr. Remedy Administrator/Developer T-Mobile USADesk: 973-644-3963Cell: 973-652-6723FAX: 973-267-6628sf49fanv AIM IMRogerNall Yahoo IM-Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Heider, StephenSent: Wednesday, August 23, 2006 8:32 AMTo: arslist@ARSLIST.ORGSubject: Remedy Application Service - Generates 20,000 Lines in Log FileARS 6.3I noticed something in log files today.The Remedy Application Serviceappears to be checking all Groups and Users, but no updates areperformed.This generated 20,000 lines in the log file. I am concerned that this may affect performance.Could this besomething that is routine internal ARS processing that can not bealtered?Or could some workflow be triggering this processing?Here is a summary of the log entries:Remedy selects all records from the Group form.Then, 330 lines of Start/Stop filter processing of each of the phases(each group record is processed).Remedy selects 100 records from the User form.Then, 1000 lines of Start/Stop filter processing of each of the phases.Remedy selects next 100 records from the User form, and so on.Thisgenerates an additional 19,000 lines in the log file of start/stopfilter processing for each of the phases.Thanks for any insight.Stephen___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Remedy 7 on CentOS?, other Linuxes
me too On 23/08/06, James Pifer [EMAIL PROTECTED] wrote: On Wed, 2006-08-23 at 06:44 -0500, Doug Blair wrote: Axton - I was trying the same thing with the Fedora project Linux release. Aside from changing the name of the release and commenting out the section of the install script where it looks for the redhat AS (Advanced Server) version, did you need to make other significant changes in ar_install? Offlist is fine, I think, unless there are zillions of us ;-) Doug If you go offlist, can you include me in this discussion? Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy Application Service - Generates 20,000 Lines in Log File
** Thats interesting... thought it was completely done away with... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Doug Blair [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Wednesday, August 23, 2006 9:01:08 AMSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File** Stephen, Joe, There is still a Remedy Application Service login - it's the Email engine. You are correct about the rapp server going away, though. The Email engine periodically caches the addresses of everyone in the User form, including their group memberships, so that it can expand things Take a look at the settings in installdir/AREmail/EmailDaemon.properties and Chapter 7 of the Email engine doc. Doug From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouzaSent: Wednesday, August 23, 2006 7:41 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File ** What version of the ITSM application? I noticed you are on ARS 6.3 - is the ITSM application of a later version too?? If so there is no longer a Remedy Application Service... there must be a redundant filter on your server that is causing that error... Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: "Heider, Stephen" [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Wednesday, August 23, 2006 8:35:46 AMSubject: Re: Remedy Application Service - Generates 20,000 Lines in Log File I have the SQL and Filter logs turned on, going to a single log file.Stephen -Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Nall, RogerSent: Wednesday, August 23, 2006 8:35 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Application Service - Generates 20,000 Lines in LogFileWhich log files?Roger A. NallOSSNMS Sr. Remedy Administrator/Developer T-Mobile USADesk: 973-644-3963Cell: 973-652-6723FAX: 973-267-6628sf49fanv AIM IMRogerNall Yahoo IM-Original Message-From: Action Request System discussion list(ARSList)[mailto:[EMAIL PROTECTED] On Behalf Of Heider, StephenSent: Wednesday, August 23, 2006 8:32 AMTo: arslist@ARSLIST.ORGSubject: Remedy Application Service - Generates 20,000 Lines in Log FileARS 6.3I noticed something in log files today.The Remedy Application Service appears to be checking all Groups and Users, but no updates are performed.This generated 20,000 lines in the log file. I am concerned that this may affect performance.Could this be something that is routine internal ARS processing that can not be altered?Or could some workflow be triggering this processing?Here is a summary of the log entries:Remedy selects all records from the Group form.Then, 330 lines of Start/Stop filter processing of each of the phases (each group record is processed).Remedy selects 100 records from the User form.Then, 1000 lines of Start/Stop filter processing of each of the phases.Remedy selects next 100 records from the User form, and so on.This generates an additional 19,000 lines in the log file of start/stop filter processing for each of the phases.Thanks for any insight.Stephen __20060125___This posting was submitted with HTML in it___
Re: help, help, help
Could your unique ID be the numerical portion of the Request ID? Dwayne Martin James Madison University Original message Date: Tue, 22 Aug 2006 11:52:25 -0400 From: Frank Caruso [EMAIL PROTECTED] Subject: Re: help, help, help To: arslist@ARSLIST.ORG ** First filter needs to take the store_id value and perform a Set Fields action to see if it exists on the form. Use a temp field during the set fields action to store any value from the form. If the store id is not found then set the temp value to NULL. Second filter looks at the temp field and if is not NULL, meaning the store id was found, then pop the error message. On 8/22/06, sara abate [EMAIL PROTECTED] wrote: ** It is SQLdatabase, Windows and Remedy 5.1.2 I like the idea but I am confused(little high level to me) about the filter with set field action. I created a filter that excutes on submit with the following qualification: Run if ( 'TR.store ID' = 'DB.store ID') then created a messege action that displays the value exists but that is not blocking it at all. Can you give me more details please? Frank Caruso [EMAIL PROTECTED] wrote: ** 1. You could also do this with work flow to that you can provide a cleaner error message to your end users. Create a filter that does a set fields against the current form looking for the value entered. Set a temp field from the current form if the record is found, NULL if its not. A second filter can check the temp field and if it is not NULL then the value exists and pop up a message to your user. 2. Depends on the type of database. I know with Oracle you can create a SEQUENCE which will give you a new unique value. On 8/22/06, Scott Ames [EMAIL PROTECTED] wrote: ** Wow you are quick on the draw. I was composing a similar message when yours came in. lol. Nall, Roger [EMAIL PROTECTED] wrote: ** Sara, To enforce unique values in a field I would suggest a unique index. As to a 'Request ID' type field you may need some sort of a stored procedure for that. HTH, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-267-6628 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sara abate Sent: Tuesday, August 22, 2006 10:46 AM To: arslist@ARSLIST.ORG Subject: help, help, help ** I am a new remedy developer and I need help on two of the following things, 1. I want a field to have unique value. How can I restrict the field from having duplicate values? In other words, Is there any way I can block if the current value entered is already in the database? 2. I want to create an auto generated field. Anytime a ticket is submitted, the field should be populated automaticlly in increments. In other word, I want a 'Request ID' kind of field on the form. Anybody can help me with this please email me at [EMAIL PROTECTED] I will appreciate it. Thanks! Sara Do you Yahoo!? Next-gen email? Have it all with the all-new Yahoo! Mail. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer www.specificintegration.com 703-376-1249 __20060125___This posting was submitted with HTML in it___ How low will we go? Check out Yahoo! Messenger's low PC-to-Phone call rates. __20060125___This posting was submitted with HTML in it___ -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer www.specificintegration.com 703-376-1249 __20060125___This posting was submitted with HTML in it___ Dwayne Martin
Re: Remedy Application Service - Generates 20,000 Lines in Log File
The Remedy Application Service account is used for any internal admin operations (email, fb history, approval server, etc.). Turn on the api logs to see what is going on at a higher level. Axton Grams On 8/23/06, Joe DeSouza [EMAIL PROTECTED] wrote: ** There is no Remedy Application Service on ITSM 5.5 - It was done away after version 4.x of the ITSM apps... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Heider, Stephen [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, August 23, 2006 8:43:33 AM Subject: Re: Remedy Application Service - Generates 20,000 Lines in Log File ** HelpDesk 5.5, heavily customized. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, August 23, 2006 8:41 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Application Service - Generates 20,000 Lines in Log File ** What version of the ITSM application? I noticed you are on ARS 6.3 - is the ITSM application of a later version too?? If so there is no longer a Remedy Application Service... there must be a redundant filter on your server that is causing that error... Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Heider, Stephen [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, August 23, 2006 8:35:46 AM Subject: Re: Remedy Application Service - Generates 20,000 Lines in Log File I have the SQL and Filter logs turned on, going to a single log file. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Wednesday, August 23, 2006 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Application Service - Generates 20,000 Lines in Log File Which log files? Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-267-6628 sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Wednesday, August 23, 2006 8:32 AM To: arslist@ARSLIST.ORG Subject: Remedy Application Service - Generates 20,000 Lines in Log File ARS 6.3 I noticed something in log files today. The Remedy Application Service appears to be checking all Groups and Users, but no updates are performed. This generated 20,000 lines in the log file. I am concerned that this may affect performance. Could this be something that is routine internal ARS processing that can not be altered? Or could some workflow be triggering this processing? Here is a summary of the log entries: Remedy selects all records from the Group form. Then, 330 lines of Start/Stop filter processing of each of the phases (each group record is processed). Remedy selects 100 records from the User form. Then, 1000 lines of Start/Stop filter processing of each of the phases. Remedy selects next 100 records from the User form, and so on. This generates an additional 19,000 lines in the log file of start/stop filter processing for each of the phases. Thanks for any insight. Stephen ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy 7 on CentOS?, other Linuxes
Title: RE: Remedy 7 on CentOS?, other Linuxes ** Can we keep this discussion ON THE LIST? That's what it is here for. And some of us may have to encounter Linux installations in the future that do not involve RHES. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stephen Earl Sent: Wednesday, August 23, 2006 6:06 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy 7 on CentOS?, other Linuxes me too On 23/08/06, James Pifer [EMAIL PROTECTED] wrote: On Wed, 2006-08-23 at 06:44 -0500, Doug Blair wrote: Axton - I was trying the same thing with the Fedora project Linux release. Aside from changing the name of the release and commenting out the section of the install script where it looks for the redhat AS (Advanced Server) version, did you need to make other significant changes in ar_install? Offlist is fine, I think, unless there are zillions of us ;-) Doug If you go offlist, can you include me in this discussion? Thanks, James __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Remedy License Reseller
Title: RE: Remedy License Reseller ** Sully: Try looking for GSA resellers. They have the approved resale price. Plus did you contact the BMC Gov't POC? BMC products, such as licenses are on the GSA schedule. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sullivan, Neil G CTR USAF AFRL/SNOX Sent: Wednesday, August 23, 2006 7:06 AM To: arslist@ARSLIST.ORG Subject: Remedy License Reseller ** I need to get a quote for additional Remedy licenses from a source other than BMC. This is a federal contract and requires 3 quotes. I have two but need another, but can't find another source. Hope someone can help. Neil Sully Sullivan Remedy Developer/Administrator AFRL/SNOX Wright Patterson AFB, OH 45433 937-904-9788 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Console View by Region?
** Karen, Just had a look over the definition of the table on the Remedy Support form, it is similar enough to what I've done on ITSM4 to be relatively simple, although tying the code in with the Console View will be fun. What I did on v4 was to add a yes/no drop down and a character field linked to a menu. The yes/no drop down states when the relevant logic will fire on the table. The menu will point toa list of your regions. The table property on ours (vanilla ITSM6) reads : ((( 'zTmpKeyword' = MAINHELPDESK ) AND ( 'Status Integer' 4)) OR (( 'zTmpKeyword' = MAINCHANGE ) AND ( 'Status Integer' 6)) OR (( 'zTmpKeyword' = MAINTASK ) AND ( 'Status Integer' 4))) AND (( $zTmpShowAssignedReq$ = 'zTmpKeyword') OR ( $zTmpShowAssignedReq$ = All )) AND ((( $ConsoleViewBy$ = Myself) AND ( 'Assigned To' = $USER$)) OR (( $ConsoleViewBy$ = Group) AND ( 'Assigned To Group+' != $NULL$ ) AND ($GROUPS$ LIKE (( % + 'Assigned To Group+') + % ))) OR (( $ConsoleViewBy$ = Unassigned) AND ( 'Assigned To' = $NULL$ )) OR (( $ConsoleViewBy$ = Date) AND ( 'Requested Completion Date' = $zTmpDate1$)) OR ( $ConsoleViewBy$ = Any)) You will have to add on extra logic to say something like (RegionYesNo=Yes AND 'Assigned to Group+' LIKE (%+RegionSelection+%)) Then of course you can mess about with the menu - it could be a simple pointer to the regions form, or you could have it doing some sql to just populate with a list of groups that have open tickets . Plenty of opportunities. Regards Dave On 22/08/06, O'Reilly, Karen [EMAIL PROTECTED] wrote: ** Dave, AR Server 6.3 and Help Desk 6.0 That is pretty much what I want, but to be more specific the different Regions equal different Assigned To G roups. I want the user to be able to select Chicago on the dialog box and the return in the table to be Assigned To Group = Help Desk CHI, Network CHI, Telecom CHI, etc. If I do it by the Requesters' Region, it won't return exact results as we need the option to support users outside of the technicians' Region. Thanks so much for the response. K. O'Reilly Information Technology Midway Games From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Dave BarberSent: Tuesday, August 22, 2006 4:15 AMTo: arslist@ARSLIST.ORG Subject: Re: Console View by Region? ** Karen, What version is this on? The way I read it, you are wanting to change the console view from the standard one, to allowing you to view the different regions instead? I've made console changes on our HPD app (v4!) that allows you to filter the view by different assigned to groups, the CTIs available to that group, and I figure it would be pretty easy to add in the region (although the logic does start to get kinda long-winded and difficult to read). We've got ITSM6 on our test box, I could look at how to change the console view on there. Regards Dave On 21/08/06, Karen O'Reilly [EMAIL PROTECTED] wrote: I would like to setup a Console View on the Remedy Support form that doesa check against certain Assigned To Groups. So far I have a form that fires off when Region is selected from theConsole View menu.That form includes all our Regions (Chicago, Seattle,etc.) I basically copied the Other Agent dialog from the Remedy Management form.This is as far as I get.I need to check the Assigned To Group column for Groups like Help DeskCHI, Network CHI, etc.If those matches are found, I want it to displaywithin the Console View area. I've run worklogs to see how Other Agent and Date views are done, but Imust be missing something.Any help or points in the right direction would be appreciated.Thanks.Karen O'Reilly Information TechnologyMidway Games___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Remedy License Reseller
Title: RE: Remedy License Reseller ** Hi, When I was in the AF we always went through Column Technologies http://www.columnit.com Thanks, Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sullivan, Neil G CTR USAF AFRL/SNOX Sent: Wednesday, August 23, 2006 10:07 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy License Reseller Yes, I have the GSA quote from BMC From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Wednesday, August 23, 2006 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy License Reseller ** Sully: Try looking for GSA resellers. They have the approved resale price. Plus did you contact the BMC Gov't POC? BMC products, such as licenses are on the GSA schedule. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sullivan, Neil G CTR USAF AFRL/SNOX Sent: Wednesday, August 23, 2006 7:06 AM To: arslist@ARSLIST.ORG Subject: Remedy License Reseller ** I need to get a quote for additional Remedy licenses from a source other than BMC. This is a federal contract and requires 3 quotes. I have two but need another, but can't find another source. Hope someone can help. Neil Sully Sullivan Remedy Developer/Administrator AFRL/SNOX Wright Patterson AFB, OH 45433 937-904-9788 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ The information contained in this communication may be CONFIDENTIAL and is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender and delete/destroy the original message and any copy of it from your computer or paper files. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Custom Crystal reports only work with Crystal installed
Ive input a couple custom Crystal Reports into Remedys Report Console and they are running fine However, they can be run only from a machine where Crystal is installed. Those without Crystal can run the out-of-the- box Crystal reports, but when they run any custom report they get a warning: Error in file c:\DOCUME~1\tmeikl\LOCAL~1\Temp\WeeklyCRStatusCCS.rpt. Failed to load database information. When okay is clicked, they get an error: Error occurred in generating report (ARERR 1658) Does anyone have a suggestion to correct this issue? So far I've done the following: - tried very basic reports off of standard tables (same issue) - turned on and off the use underscores option - made sure the crpe32.dll is the same as on a machine that can run them - made sure the crdb_odbc.dll is the same Crystal version: 9.2.0.488 Remedy: 6.00.00 Thanks everyone, Tracey ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy License Reseller
Title: RE: Remedy License Reseller ** Thank you all for your inputs. I have what I need. Sully From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Wednesday, August 23, 2006 10:27 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy License Reseller ** Sully: Try looking for GSA resellers. They have the approved resale price. Plus did you contact the BMC Gov't POC? BMC products, such as licenses are on the GSA schedule. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sullivan, Neil G CTR USAF AFRL/SNOX Sent: Wednesday, August 23, 2006 7:06 AM To: arslist@ARSLIST.ORG Subject: Remedy License Reseller ** I need to get a quote for additional Remedy licenses from a source other than BMC. This is a federal contract and requires 3 quotes. I have two but need another, but can't find another source. Hope someone can help. Neil "Sully" Sullivan Remedy Developer/Administrator AFRL/SNOX Wright Patterson AFB, OH 45433 937-904-9788 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Accented character issue when consuming external web service via ARS 5.1.2
Hi there, My system: - Remedy server: Remedy ARS v5.1.2 - DB server: MS SQL Server 2000 - single-byte character encoding: Windows 1252/Latin 1 - Mid-Tier: v5.1.2 - AR Web Service Filter Plug-in (webservice.dll): v5.1.2 I'm trying to consume an external web service with encoding = UTF-8 via a standard Remedy web service filter. This works fine, except when I try to send special/accented characters like for example ü (umlaut): i.e. these special characters are not properly stored in the external UTF-8 system/database. The Remedy (web service) plug-in log shows this: (partially shown) PLGN TID: 001704 RPC ID: 21 Queue: ARFILTERAPI Client-RPC: 390695 /* wo aug 23 2006 15:56:49.4570 */ +CALL ARFilterApiCall -- filter API ARSYS.ARF.WEBSERVICE PLGN TID: 001704 RPC ID: 21 Queue: ARFILTERAPI Client-RPC: 390695 /* wo aug 23 2006 15:56:49.4880 */ FINE soapService = CompanySOAPEdiImplService PLGN TID: 001704 RPC ID: 21 Queue: ARFILTERAPI Client-RPC: 390695 /* wo aug 23 2006 15:56:49.4880 */ FINE soapMethod = createCompanyParcel PLGN TID: 001704 RPC ID: 21 Queue: ARFILTERAPI Client-RPC: 390695 /* wo aug 23 2006 15:56:49.4880 */ FINE soapURL = https://secure2.externalsys.com/Tiger/services/TigerCompanyService PLGN TID: 001704 RPC ID: 21 Queue: ARFILTERAPI Client-RPC: 390695 /* wo aug 23 2006 15:56:49.4880 */ FINE soapNamespace = http://edi.externalsys.com/ PLGN TID: 001704 RPC ID: 21 Queue: ARFILTERAPI Client-RPC: 390695 /* wo aug 23 2006 15:56:49.4880 */ FINE soapInputDocument = ROOT xmlns=urn:CompanySOAPEdiImplService xmlns:ns1=http://edi.externalsys.com/; xmlns:xsd=http://www.w3.org/2001/XMLSchema; xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance; ns1:countryiso xsi:type=xsd:stringGB/ns1:countryiso ... ns1:name xsi:type=xsd:stringMüller/ns1:name /ROOT PLGN TID: 001704 RPC ID: 21 Queue: ARFILTERAPI Client-RPC: 390695 /* wo aug 23 2006 15:56:49.4880 */ FINE Number of inputs = 12 PLGN TID: 001704 RPC ID: 21 Queue: ARFILTERAPI Client-RPC: 390695 /* wo aug 23 2006 15:56:49.8320 */ FINE Input Env = soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/; xmlns:xsd=http://www.w3.org/2001/XMLSchema; xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance; soapenv:Bodyns1:createCompanyParcel xmlns=urn:CompanySOAPEdiImplService xmlns:ns1=http://edi.externalsys.com/; xmlns:xsd=http://www.w3.org/2001/XMLSchema; xmlns:xsi=http://www.w3.org/2001/XMLSchema-instance; ns1:countryiso xsi:type=xsd:stringGB/ns1:countryiso ... ns1:name xsi:type=xsd:stringM#252;ller/ns1:name /ns1:createCompanyParcel /soapenv:Body /soapenv:Envelope PLGN TID: 001704 RPC ID: 21 Queue: ARFILTERAPI Client-RPC: 390695 /* wo aug 23 2006 15:56:49.8320 */ FINE About to invoke PLGN TID: 001704 RPC ID: 21 Queue: ARFILTERAPI Client-RPC: 390695 /* wo aug 23 2006 15:56:50.9260 */ FINE Finished invoking PLGN TID: 001704 RPC ID: 21 Queue: ARFILTERAPI Client-RPC: 390695 /* wo aug 23 2006 15:56:50.9260 */ FINE Output Envelope = soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/; xmlns:xsd=http://www.w3.org/2001/XMLSchema; xmlns:xsi=http://www.w3.org/2001/XMLSchema- instancesoapenv:Bodyns1:createCompanyParcelResponse soapenv:encodingStyle=http://schemas.xmlsoap.org/soap/encoding/; xmlns:ns1=http://edi.externalsys.com/;createCompanyParcelReturn xsi:type=xsd:int1/createCompanyParcelReturn/ns1:createCompanyParcelRes ponse/soapenv:Body/soapenv:Envelope PLGN TID: 001704 RPC ID: 21 Queue: ARFILTERAPI Client-RPC: 390695 /* wo aug 23 2006 15:56:50.9410 */ FINE ?xml version=1.0 encoding=UTF-8? ROOT soapenv:encodingStyle=http://schemas.xmlsoap.org/soap/encoding/; xmlns:ns1=http://edi.externalsys.com/; xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/; xmlns:xsd=http://www.w3.org/2001/XMLSchema; xmlns:xsi=http://www.w3.org/2001/XMLSchema- instancecreateCompanyParcelReturn xsi:type=xsd:int1/createCompanyParcelReturn/ROOT PLGN TID: 001704 RPC ID: 21 Queue: ARFILTERAPI Client-RPC: 390695 /* wo aug 23 2006 15:56:50.9410 */ - CALLOK It appears that the special characters (e.g. ü) are posted as entity characters (e.g. #252;) to the external UTF-8 web service. The external party claims that these entity characters are INVALID UTF-8 string data. Hence the corrupt data... Can I configure the web service filter plug-in somehow so that these special characters will be encoded/posted as real/correct UTF-8 bytes? Thanks in advance. Kind regards, Tommy Dhondt ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Custom Crystal reports only work with Crystal installed
** I had a similar issue a couple of years back. At the time I was on version 5 Crystal 8, so I don't know if this will work for you but it resovled the issue for us. I compared the files that existed in the Crystal Install Path, between the machine with the Crystalisntalled and one with only the User Tool. I found that the Crystal install had some additional .dll files that did not exist on the machine with just the User Tool. We simply copied these files over and the reports ran fine. Hope this helps. .ron On 8/23/06, Tracey Meikle [EMAIL PROTECTED] wrote: I've input a couple custom Crystal Reports into Remedy's Report Consoleand they are running fine… However, they can be run only from a machine where Crystal is installed. Those without Crystal can run the out-of-the-box Crystal reports, but when they run any custom report they get awarning:"Error in file c:\DOCUME~1\tmeikl\LOCAL~1\Temp\WeeklyCRStatusCCS.rpt. Failed to load database information."When okay is clicked, they get an error:"Error occurred in generating report (ARERR 1658)"Does anyone have a suggestion to correct this issue? So far I've done the following:- tried very basic reports off of standard tables (same issue)- turned on and off the "use underscores" option- made sure the crpe32.dll is the same as on a machine that can run them- made sure the crdb_odbc.dll is the same Crystal version:9.2.0.488Remedy: 6.00.00Thanks everyone,Tracey___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
JOB: Contract 3 months, England, Uk
Hi List, Are there any Lead Remedy Developers/ Remedy Architects available that could start a UK based contract (location close to London, home-counties) within the next 4 weeks? Please contact me via [EMAIL PROTECTED] All the best James . . . . . . . . . . . James Tobin Cubicegg +44 (0) 870 720 1074 - office +44 (0) 7952 145 127 - mobile To learn more about Cubicegg please visit our website at http://www.cubicegg.com ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Custom Crystal reports only work with Crystal installed
** We had to do something similar withARS 4.5 and Crystal 8.Butwhen we switched toARS 5.1x andCrystal 9, we now load an Active-X control to run the custom reports from either the 5.1.2 Mid-Tier or any 5.x or 6.x user tool. Once all the clients set the Tools/Option flag to "ODBC Use Underscores", it has worked great. (No error, just most of the fields are blank if it's not set). Sorry, I didn't set-up the Crystal Reports so I can't tell you how. I'll have to research this myself in two weeks as I finish our migration to ARS6.3. Take Care, Harry From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron TavaresSent: Wednesday, August 23, 2006 9:39 AMTo: arslist@ARSLIST.ORGSubject: Re: Custom Crystal reports only work with Crystal installed ** I had a similar issue a couple of years back. At the time I was on version 5 Crystal 8, so I don't know if this will work for you but it resovled the issue for us. I compared the files that existed in the Crystal Install Path, between the machine with the Crystalisntalled and one with only the User Tool. I found that the Crystal install had some additional .dll files that did not exist on the machine with just the User Tool. We simply copied these files over and the reports ran fine. Hope this helps. .ron On 8/23/06, Tracey Meikle [EMAIL PROTECTED] wrote: I've input a couple custom Crystal Reports into Remedy's Report Consoleand they are running fine... However, they can be run only from a machine where Crystal is installed. Those without Crystal can run the out-of-the-box Crystal reports, but when they run any custom report they get awarning:"Error in file c:\DOCUME~1\tmeikl\LOCAL~1\Temp\WeeklyCRStatusCCS.rpt. Failed to load database information."When okay is clicked, they get an error:"Error occurred in generating report (ARERR 1658)"Does anyone have a suggestion to correct this issue? So far I've done the following:- tried very basic reports off of standard tables (same issue)- turned on and off the "use underscores" option- made sure the crpe32.dll is the same as on a machine that can run them- made sure the crdb_odbc.dll is the same Crystal version:9.2.0.488Remedy: 6.00.00Thanks everyone,Tracey___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: ARS API Instalation - Solaris
Title: RE: ARS API Instalation - Solaris ** Rafael: Reinstall, selecting the API package as the only thing to install. Also, as reminder of the list 'rules' please only send Plain Text to the list. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rafael Bertolini Sent: Wednesday, August 23, 2006 10:40 AM To: arslist@ARSLIST.ORG Subject: ARS API Instalation - Solaris ** Hello all! When our ars server was installed in our production environment (solaris), tha api package was not installed together. Now we need the api package. Is there anyway to install only the api package? Can I copy it from another server? tks in advanced! -- Rafael Bertolini System Analyst Ícaro Technologies http://www.icaro.com.br Work: +55 19 3731 8308 E-mail: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fax: +55 19 3731 8304 A informação transmitida destina-se apenas à pessoa ou entidade a quem foi endereçada e pode conter informação confidencial, legalmente protegida e para conhecimento exclusivo do destinatário. Se o leitor desta advertência não for o seu destinatário, fica ciente de que sua leitura, divulgação, distribuição ou cópia é estritamente proibida. Caso a mensagem tenha sido recebida por engano, favor comunicar ao remetente e apagar o texto do computador. Este ambiente está sujeito a monitoramento. The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This environment is subject to monitoring. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: ARS API Instalation - Solaris
** I think you can just re-run the installer.Say YES To install the API package and then select Upgrade when it asks about the existing database. The installer will check the version of the existng database and do nothing. On 8/23/06, Rafael Bertolini [EMAIL PROTECTED] wrote: ** Hello all! When our ars server was installed in our production environment (solaris), tha api package was not installed together. Now we need the api package. Is there anyway to install only the api package? Can I copy it from another server? tks in advanced! -- Rafael Bertolini System Analyst Ícaro Technologies http://www.icaro.com.br Work: +55 19 3731 8308 E-mail: [EMAIL PROTECTED] Fax: +55 19 3731 8304 A informação transmitida destina-se apenas à pessoa ou entidade a quem foi endereçada e pode conter informação confidencial, legalmente protegida e para conhecimento exclusivo do destinatário. Se o leitor desta advertência não for o seu destinatário, fica ciente de que sua leitura, divulgação, distribuição ou cópia é estritamente proibida. Caso a mensagem tenha sido recebida por engano, favor comunicar ao remetente e apagar o texto do computador. Este ambiente está sujeito a monitoramento. The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This environment is subject to monitoring. __20060125___This posting was submitted with HTML in it___ -- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com 703-376-1249 __20060125___This posting was submitted with HTML in it___
Re: ARS API Instalation - Solaris
** I believe you can get it here - http://arswiki.org/wiki/index.php?title=Remedy%27s_Java/C_jar%2C_Header_and_Library_Files Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rafael Bertolini Sent: Wednesday, August 23, 2006 10:40 AM To: arslist@ARSLIST.ORG Subject: ARS API Instalation - Solaris Hello all! When our ars server was installed in our production environment (solaris), tha api package was not installed together. Now we need the api package. Is there anyway to install only the api package? Can I copy it from another server? tks in advanced! -- Rafael Bertolini System Analyst Ícaro Technologies http://www.icaro.com.br Work: +55 19 3731 8308 E-mail: [EMAIL PROTECTED] Fax: +55 19 3731 8304 A informação transmitida destina-se apenas à pessoa ou entidade a quem foi endereçada e pode conter informação confidencial, legalmente protegida e para conhecimento exclusivo do destinatário. Se o leitor desta advertência não for o seu destinatário, fica ciente de que sua leitura, divulgação, distribuição ou cópia é estritamente proibida. Caso a mensagem tenha sido recebida por engano, favor comunicar ao remetente e apagar o texto do computador. Este ambiente está sujeito a monitoramento. The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This environment is subject to monitoring. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Text color
Hi all, just a curious question: Is there a way to dynamically change/ set the color of text in char fields via active links or any other workflow? Thanks, AC ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Single Sign on
Title: RE: Remedy License Reseller ** Hi , We would like to implement single sign on with remedy midtier. When windows users click the login page( mid tier), I will detect who(NT id)is connected on that PC. But I need to authenticate against remedy server. IS there any way I can get the password and authenticate or is there any procedure that I can skip the remedy authentication? Pleasegive me details ifyou know any info on this topic. I appreciate your suggestions. Thanks, Prasad __20060125___This posting was submitted with HTML in it___
Re: Text color
** Active Link Change Field Action. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 23 Aug 2006 2:10 PM Subject: Text color Hi all, just a curious question: Is there a way to dynamically change/ set the color of text in char fields via active links or any other workflow? Thanks, AC ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org Check out AOL.com today. Breaking news, video search, pictures, email and IM. All on demand. Always Free. __20060125___This posting was submitted with HTML in it___
ADM: BMC UserWorld 2 questions
Well, last I heard Claire wasn't getting there, so we need a new social convener. I am in a class Monday/Tuesday so i won't be able to organize or make sure I am at the bar on time, assuming we meet at the usual place, the lobby bar. Only around 50 people responded to the ARSlist questionairre about attending, and since I personally know at least 5 others that will be there that are on the list, I have to consider that number innacurate. Second query, this a bit stranger: Is anyone coming from and/or returning to anyhwere near Dortmund Germany? If you are please let me know. Don't forget: ARSlist Awards, Thursday August 31st, 5:45p.m. PST Results will be posted, heck, last year calls were placed and other weird stuff too. Daniel ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Text color
** That lets me change the label text / font style I want to change the actual text in that field I dont see any options for manipulating the data ? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Wednesday, August 23, 2006 2:24 PM To: arslist@ARSLIST.ORG Subject: Re: Text color ** Active Link Change Field Action. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 23 Aug 2006 2:10 PM Subject: Text color Hi all, just a curious question: Is there a way to dynamically change/ set the color of text in char fields via active links or any other workflow? Thanks, AC ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org Check out AOL.com today. Breaking news, video search, pictures, email and IM. All on demand. Always Free. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
ANN: Kinetic Contest #1 - reminder
** Reminder: today is the last day to submit your entry.FYI - I will be bringing the MacMini to BMC User World. If the winner is not at the event - I will mail the prize to the winner.Have Fun,-John(Previous email)Kinetic Data is sponsoring a developer contest. The winning entry will receive a MacMini (1.66 Intel Core Duo - base model)The winner will be announced at BMC User World at the Kinetic Data booth.All entries will be on display at the booth.The goal of the contest is to have a little fun and stretch our imaginations and skills.Create an application or tool for the Remedy system through the Klink API. http://www.kineticdata.com/products/klink/Some examples are:An import toolAn export toolA report systemPokerWikiRules are:Whatever is created is released with an opensource license. The release will include:-a simple install howto-a simple user guide-.def for Remedy definitions (if needed)-.arx for sample data (if needed)-.??? for your applicationThe application will be judged for creativity, usability, reusability, and wow factors.The contest is open to everybody - including Kinetic Data employees.Entries must be submitted by Wed Aug 23rd. Please email your submissions to: [EMAIL PROTECTED].If you have any questions - please contact John Sundberg at the info below.-John John David Sundberg235 East 6th Street, Suite 400BSt. Paul, MN 55101(651) 556-0930-work(651) 247-6766-cell(651) 695-8577-fax[EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___
Re: Single Sign on
Title: RE: Remedy License Reseller ** Prasad, Here is one way that might work (I have not tried this). Note: This method is not the most secure because it involves storing a clear text copy of the users' passwords in another field on the User form. Create a character field on the User form to hold a copy of a user's password. In your workflow you use to allow users to change their passwords Push the new password to both the Password field and the character field. Create a web application that, when run: - Grabs the NT user name of the user logged into Windows - Retrieves the clear text password from your DBMS from the User_x SQL View. You could use the Remedy API but if you use Windows Authentication (with SQL Server, for example) you would be able to retrieve the user's password from a simple SELECT statement without having to store the Demo password (for example) in the web application or a config file. - Redirect the user to the Remedy form with the username and password in the URL. Since the user is already logged into Windows seeing their Remedy password wouldn't matter. Note: there might be a way to redirect the user to the Remedy URL without displaying it in the browser address bar. Maybe someone else can offer a solution to this part. Variation: You couldencrypt the clear text password in the User form with an algorithm and password that only you know. This would help ensure thatno-one else would be able to figure out what someone's password was if the happen to view the User form (ie. when you step away from your computer). Variation: Update the existing login.jsp web page to retrieve the user's password directly. Then no redirection would be needed. HTH Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nunna, PrasadSent: Wednesday, August 23, 2006 2:04 PMTo: arslist@ARSLIST.ORGSubject: Single Sign on ** Hi , We would like to implement single sign on with remedy midtier. When windows users click the login page( mid tier), I will detect who(NT id)is connected on that PC. But I need to authenticate against remedy server. IS there any way I can get the password and authenticate or is there any procedure that I can skip the remedy authentication? Pleasegive me details ifyou know any info on this topic. I appreciate your suggestions. Thanks, Prasad__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Text color
Title: RE: Text color ** Anthony: If I understand you correctly, you want to place text in the field? Try the old set fields action If you want to change the text label for the field you will have do to much more work. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Caressimo Jr., Anthony Sent: Wednesday, August 23, 2006 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: Text color ** That lets me change the label text / font style - I want to change the actual text in that field... I don't see any options for manipulating the data ? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, August 23, 2006 2:24 PM To: arslist@ARSLIST.ORG Subject: Re: Text color ** Active Link Change Field Action. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 23 Aug 2006 2:10 PM Subject: Text color Hi all, just a curious question: Is there a way to dynamically change/ set the color of text in char fields via active links or any other workflow? Thanks, AC __20060125___This posting was submitted with HTML in it___
Re: Text color
Title: RE: Text color ** Hi James: I am interested in changing the color of the text in the field. For example lets say I have a char field with some regular black text in it. I want to say something like On gain focus [this field] change text color = red. So any new text will appear red? Possible / impossible? Thanks all From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Wednesday, August 23, 2006 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: Text color ** Anthony: If I understand you correctly, you want to place text in the field? Try the old set fields action If you want to change the text label for the field you will have do to much more work. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Caressimo Jr., Anthony Sent: Wednesday, August 23, 2006 11:32 AM To: arslist@ARSLIST.ORG Subject: Re: Text color ** That lets me change the label text / font style - I want to change the actual text in that field... I don't see any options for manipulating the data ? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Wednesday, August 23, 2006 2:24 PM To: arslist@ARSLIST.ORG Subject: Re: Text color ** Active Link Change Field Action. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 23 Aug 2006 2:10 PM Subject: Text color Hi all, just a curious question: Is there a way to dynamically change/ set the color of text in char fields via active links or any other workflow? Thanks, AC __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Custom Crystal reports only work with Crystal installed
Hi, A customer of mine had the same problem. They upgraded the client to version 6.3 patch 18, and they are now fine. You should have no major problem running a 6.3 client against a 6.0 server, but please test your application before roll-out... Best Regards - Misi, RRR AB, http://www.rrr.se We had to do something similar with ARS 4.5 and Crystal 8. But when we switched to ARS 5.1x and Crystal 9, we now load an Active-X control to run the custom reports from either the 5.1.2 Mid-Tier or any 5.x or 6.x user tool. Once all the clients set the Tools/Option flag to ODBC Use Underscores, it has worked great. (No error, just most of the fields are blank if it's not set). Sorry, I didn't set-up the Crystal Reports so I can't tell you how. I'll have to research this myself in two weeks as I finish our migration to ARS 6.3. Take Care, Harry _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron Tavares Sent: Wednesday, August 23, 2006 9:39 AM To: arslist@ARSLIST.ORG Subject: Re: Custom Crystal reports only work with Crystal installed ** I had a similar issue a couple of years back. At the time I was on version 5 Crystal 8, so I don't know if this will work for you but it resovled the issue for us. I compared the files that existed in the Crystal Install Path, between the machine with the Crystal isntalled and one with only the User Tool. I found that the Crystal install had some additional .dll files that did not exist on the machine with just the User Tool. We simply copied these files over and the reports ran fine. Hope this helps. .ron On 8/23/06, Tracey Meikle [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: I've input a couple custom Crystal Reports into Remedy's Report Console and they are running fine... However, they can be run only from a machine where Crystal is installed. Those without Crystal can run the out-of-the- box Crystal reports, but when they run any custom report they get a warning: Error in file c:\DOCUME~1\tmeikl\LOCAL~1\Temp\WeeklyCRStatusCCS.rpt. Failed to load database information. When okay is clicked, they get an error: Error occurred in generating report (ARERR 1658) Does anyone have a suggestion to correct this issue? So far I've done the following: - tried very basic reports off of standard tables (same issue) - turned on and off the use underscores option - made sure the crpe32.dll is the same as on a machine that can run them - made sure the crdb_odbc.dll is the same Crystal version: 9.2.0.488 Remedy: 6.00.00 Thanks everyone, Tracey ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Active link guide for character field or drop down list box
Hi Listners, This might be easy but I can't figure out. I have table field with one column 'Instanace id'. All I need to do is to read Issue form and find matching IssueInstance id = Table column instance id and then Set Drop down list box field with issue ids I developed a table loop guide to display drop down list box field with issue ids In log i can see it is going through table all finding all 5 issue id one after another for all 5 table rows. But character field has only last record displayed. It kinda overwrote on earlier issue ids. Dropdownlist box will have no values at all. How to fix this? I want to display all 5 issue ids in drop down list field. please let me know ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: delete user - need help??????
** Hi Michael, We have a similar import for user data here. Are you looking to purge the users that are in the file or users that are no longer in the file? - Chris Michael LoSapio [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/23/2006 02:47 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject delete user - need help?? I'll start off with a disclaimer that I am very new to the Remedy software suite*** With that said, We run a nightly import with arimportcmd (run from a .bat file) to import data from a .csv file into a standard form (SHR:People) This loads users first names, last names and login names into the form...then the users are able to login and report problems. Is there an easy way to purge users completely from the system (as so if they never existed in the system)...based off the exact same file (or one very similar)? TIA! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: delete user - need help??????
It sounds as if you want to delete users that you just imported, which sounds unusual (i.e. if you don't import them, you won't need to delete them). I'm assuming that I misunderstood. 'Not sure which release of ARS you're running or what your underlying database and version are. A Filter can be used to run a built-in process - APPLICATION-DELETE-ENTRY, but that's the easy part. Triggering it might be tricky. If you have an external file of users you want to delete, you could use a similar batch file to run arimportcmd, importing the .csv into a different table/form. The Filter could be enabled on that form with Execute On of Submit (or Modify with other conditions if you want separate control over execution). You'd need a preceding action to do a Set Fields from User to obtain the user's Request ID, which you'd use for APPLICATION-DELETE-ENTRY. An Escalation could also be used instead of a Filter if you're looking for something more hands-free. Again, though, I'd think hard about implementing code to automatically delete users. If they're being added when they shouldn't be, look further upstream in your process. If it's for normal userid management (too long since last login, for example), you may want to consider some kind of user contact before removing their userids - to make sure they're really not needed. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Chris Cook [EMAIL PROTECTED]To: arslist@ARSLIST.ORG RIVENT.COM cc: Sent by: ActionSubject: Re: delete user - need help?? Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/23/2006 16:16 Please respond to arslist ** Hi Michael, We have a similar import for user data here. Are you looking to purge the users that are in the file or users that are no longer in the file? - Chris Michael LoSapio [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To [EMAIL PROTECTED] ORG 08/23/2006 02:47 PMcc Subject Please respond todelete user - arslist@ARSLIST.ORG need help??
Re: delete user - need help??????
Title: RE: delete user - need help?? ** Michael: He can add a field, delete user, to the .csv file for users that have departed. But if you want to remove every incident created by a user that departed, you are in for some workflow additions. James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike White Sent: Wednesday, August 23, 2006 1:30 PM To: arslist@ARSLIST.ORG Subject: Re: delete user - need help?? It sounds as if you want to delete users that you just imported, which sounds unusual (i.e. if you don't import them, you won't need to delete them). I'm assuming that I misunderstood. 'Not sure which release of ARS you're running or what your underlying database and version are. A Filter can be used to run a built-in process - APPLICATION-DELETE-ENTRY, but that's the easy part. Triggering it might be tricky. If you have an external file of users you want to delete, you could use a similar batch file to run arimportcmd, importing the .csv into a different table/form. The Filter could be enabled on that form with Execute On of Submit (or Modify with other conditions if you want separate control over execution). You'd need a preceding action to do a Set Fields from User to obtain the user's Request ID, which you'd use for APPLICATION-DELETE-ENTRY. An Escalation could also be used instead of a Filter if you're looking for something more hands-free. Again, though, I'd think hard about implementing code to automatically delete users. If they're being added when they shouldn't be, look further upstream in your process. If it's for normal userid management (too long since last login, for example), you may want to consider some kind of user contact before removing their userids - to make sure they're really not needed. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Chris Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG RIVENT.COM cc: Sent by: Action Subject: Re: delete user - need help?? Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/23/2006 16:16 Please respond to arslist ** Hi Michael, We have a similar import for user data here. Are you looking to purge the users that are in the file or users that are no longer in the file? - Chris Michael LoSapio [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To [EMAIL PROTECTED] ORG 08/23/2006 02:47 PM cc Subject Please respond to delete user - arslist@ARSLIST.ORG need help?? I'll start off with a disclaimer that I am very new to the Remedy software suite*** With that said, We run a nightly import with arimportcmd (run from a .bat file) to import data from a .csv file into a standard form (SHR:People) This loads users first names, last names and login names into the form...then the users are able to login and report problems. Is there an easy way to purge users completely from the system (as so if they never existed in the system)...based off the exact same file (or one very similar)? TIA! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: delete user - need help??????
It sounds to me like Michael might want to keep his People form in sync with the flat file that he imports which would require deleting records for people who are NOT in the flat file. The quickest (and dirtiest) way to do this is to delete all records in the form, then import the file from scratch every day. I have a couple of other places where I use this method which actually works well for my particular applications. -Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike White Sent: Wednesday, August 23, 2006 1:30 PM To: arslist@ARSLIST.ORG Subject: Re: delete user - need help?? It sounds as if you want to delete users that you just imported, which sounds unusual (i.e. if you don't import them, you won't need to delete them). I'm assuming that I misunderstood. 'Not sure which release of ARS you're running or what your underlying database and version are. A Filter can be used to run a built-in process - APPLICATION-DELETE-ENTRY, but that's the easy part. Triggering it might be tricky. If you have an external file of users you want to delete, you could use a similar batch file to run arimportcmd, importing the .csv into a different table/form. The Filter could be enabled on that form with Execute On of Submit (or Modify with other conditions if you want separate control over execution). You'd need a preceding action to do a Set Fields from User to obtain the user's Request ID, which you'd use for APPLICATION-DELETE-ENTRY. An Escalation could also be used instead of a Filter if you're looking for something more hands-free. Again, though, I'd think hard about implementing code to automatically delete users. If they're being added when they shouldn't be, look further upstream in your process. If it's for normal userid management (too long since last login, for example), you may want to consider some kind of user contact before removing their userids - to make sure they're really not needed. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Chris Cook [EMAIL PROTECTED]To: arslist@ARSLIST.ORG RIVENT.COM cc: Sent by: ActionSubject: Re: delete user - need help?? Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hi Michael, We have a similar import for user data here. Are you looking to purge the users that are in the file or users that are no longer in the file? - Chris Michael LoSapio [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To [EMAIL PROTECTED] ORG 08/23/2006 02:47 PM cc Subject Please respond todelete user - arslist@ARSLIST.ORG need help?? I'll start off with a disclaimer that I am very new to the Remedy software suite*** With that said, We run a nightly import with arimportcmd (run from a .bat file) to import data from a .csv file into a standard form (SHR:People) This loads users first names, last names and login names into the form...then the users are able to login and report problems. Is there an easy way to purge users completely from the system (as so if they never existed in the system)...based off the exact same file (or one very similar)? TIA! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Active link guide for character field or drop down list box
** Sarah, I'm not sure I understand what you want to do Are you looking to concatinate the Issue ID's to show in the ListBox as 012 015 019 assuming that 12, 15 and 19 were found to be the issueID's you want to pick?? If so all you need to do is a set fields to add them with a return character appended to the end of each ID the guide finds when it runs.. Ifmy understanding is not correct, what is it that you want to achieve? Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Sarah Lake [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Wednesday, August 23, 2006 3:53:36 PMSubject: Active link guide for character field or drop down list box Hi Listners, This might be easy but I can't figure out. I have table field with one column 'Instanace id'. All I need to do is to read Issue form and find matching IssueInstance id = Table column instance idand then Set Drop down list box field with issue ids I developed a table loop guide to display drop down list box field with issue ids In log i can see it is going through table all finding all 5 issue id one after another for all 5 table rows. But character field has only last record displayed. It kinda overwrote on earlier issue ids. Dropdownlist box will have no values at all. How to fix this? I want to display all 5 issue ids in drop down list field. please let me know ___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: delete user - need help??????
Generally speaking though, if you want to be able to track the history of a user you would never delete them from the system. Thanks, Andrew Baxter Manager, Information Technology w. (781) 902-6026 f. (781) 902-6002 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Westbrock Sent: Wednesday, August 23, 2006 4:37 PM To: arslist@ARSLIST.ORG Subject: Re: delete user - need help?? It sounds to me like Michael might want to keep his People form in sync with the flat file that he imports which would require deleting records for people who are NOT in the flat file. The quickest (and dirtiest) way to do this is to delete all records in the form, then import the file from scratch every day. I have a couple of other places where I use this method which actually works well for my particular applications. -Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike White Sent: Wednesday, August 23, 2006 1:30 PM To: arslist@ARSLIST.ORG Subject: Re: delete user - need help?? It sounds as if you want to delete users that you just imported, which sounds unusual (i.e. if you don't import them, you won't need to delete them). I'm assuming that I misunderstood. 'Not sure which release of ARS you're running or what your underlying database and version are. A Filter can be used to run a built-in process - APPLICATION-DELETE-ENTRY, but that's the easy part. Triggering it might be tricky. If you have an external file of users you want to delete, you could use a similar batch file to run arimportcmd, importing the .csv into a different table/form. The Filter could be enabled on that form with Execute On of Submit (or Modify with other conditions if you want separate control over execution). You'd need a preceding action to do a Set Fields from User to obtain the user's Request ID, which you'd use for APPLICATION-DELETE-ENTRY. An Escalation could also be used instead of a Filter if you're looking for something more hands-free. Again, though, I'd think hard about implementing code to automatically delete users. If they're being added when they shouldn't be, look further upstream in your process. If it's for normal userid management (too long since last login, for example), you may want to consider some kind of user contact before removing their userids - to make sure they're really not needed. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Chris Cook [EMAIL PROTECTED]To: arslist@ARSLIST.ORG RIVENT.COM cc: Sent by: ActionSubject: Re: delete user - need help?? Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hi Michael, We have a similar import for user data here. Are you looking to purge the users that are in the file or users that are no longer in the file? - Chris Michael LoSapio [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To [EMAIL PROTECTED] ORG 08/23/2006 02:47 PM cc Subject Please respond todelete user - arslist@ARSLIST.ORG need help?? I'll start off with a disclaimer that I am very new to the Remedy software suite*** With that said, We run a nightly import with arimportcmd (run from a .bat file) to import data from a .csv file into a standard form (SHR:People) This loads users first names, last names and login names into the form...then the users are able to login and report problems. Is there an easy way to purge users completely from the system (as so if they never existed in the system)...based off the exact same file (or one very similar)? TIA! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org This e-mail is sent by Hudson Highland Group, Inc., or one of its subsidiaries, and may contain information that is privileged or confidential. If you are not the intended recipient, please delete the e-mail and any attachments and notify us immediately. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: delete user - need help??????
Title: RE: delete user - need help?? ** Rick: Do you also remove any other records in the other forms for the deleted users? That is my impression of purge users completely from the system (as so if they never existed in the system)... phrase. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Wednesday, August 23, 2006 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: delete user - need help?? It sounds to me like Michael might want to keep his People form in sync with the flat file that he imports which would require deleting records for people who are NOT in the flat file. The quickest (and dirtiest) way to do this is to delete all records in the form, then import the file from scratch every day. I have a couple of other places where I use this method which actually works well for my particular applications. -Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike White Sent: Wednesday, August 23, 2006 1:30 PM To: arslist@ARSLIST.ORG Subject: Re: delete user - need help?? It sounds as if you want to delete users that you just imported, which sounds unusual (i.e. if you don't import them, you won't need to delete them). I'm assuming that I misunderstood. 'Not sure which release of ARS you're running or what your underlying database and version are. A Filter can be used to run a built-in process - APPLICATION-DELETE-ENTRY, but that's the easy part. Triggering it might be tricky. If you have an external file of users you want to delete, you could use a similar batch file to run arimportcmd, importing the .csv into a different table/form. The Filter could be enabled on that form with Execute On of Submit (or Modify with other conditions if you want separate control over execution). You'd need a preceding action to do a Set Fields from User to obtain the user's Request ID, which you'd use for APPLICATION-DELETE-ENTRY. An Escalation could also be used instead of a Filter if you're looking for something more hands-free. Again, though, I'd think hard about implementing code to automatically delete users. If they're being added when they shouldn't be, look further upstream in your process. If it's for normal userid management (too long since last login, for example), you may want to consider some kind of user contact before removing their userids - to make sure they're really not needed. Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Chris Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG RIVENT.COM cc: Sent by: Action Subject: Re: delete user - need help?? Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hi Michael, We have a similar import for user data here. Are you looking to purge the users that are in the file or users that are no longer in the file? - Chris Michael LoSapio [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG To [EMAIL PROTECTED] ORG 08/23/2006 02:47 PM cc Subject Please respond to delete user - arslist@ARSLIST.ORG need help?? I'll start off with a disclaimer that I am very new to the Remedy software suite*** With that said, We run a nightly import with arimportcmd (run from a .bat file) to import data from a .csv file into a standard form (SHR:People) This loads users first names, last names and login names into the form...then the users are able to login and report problems. Is there an easy way to purge users completely from the system (as so if they never existed in the system)...based off the exact same file (or one very similar)? TIA! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
FW: delete user - need help??????
** Purge users that are in a file. What I will do it take the output from arimportcmd AR System Import Tool Wed Aug 23 01:30:00 2006 Import of D:\autoimport\remedy_users.csv started. Record 1 : -- Login name (jdoe) already exists. Enter a different login name. ( 43334) jdoe,Doe,Jane,Jane Doe,None Import completed with errors: 14 Records were imported to form SHR:People; 1 Records were not. And script that output into a new file and run against something to remove John Doe (also jdoe) from the system completely (including all historical data) so that Jane Does import doesnt have any problems. The scenario is John Doe is no longer a student here and purged from all of our primary systems and when jane doe comes along and registers for classes.. her login name is now jdoe because john doe no longer exists. Well, when Jane logs into the system.all of John Does historical data (previous cases) are tied to her account. Management here has said that they just want to purge John Doe completely and give Jane a fresh slate. Now, if John Doe is a student currently and Jane Doe registers for classes Jane is not jdoe1 and this problem error never happens. Michael From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Cook Sent: Wednesday, August 23, 2006 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: delete user - need help?? ** Hi Michael, We have a similar import for user data here. Are you looking to purge the users that are in the file or users that are no longer in the file? - Chris Michael LoSapio [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/23/2006 02:47 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject delete user - need help?? I'll start off with a disclaimer that I am very new to the Remedy software suite*** With that said, We run a nightly import with arimportcmd (run from a .bat file) to import data from a .csv file into a standard form (SHR:People) This loads users first names, last names and login names into the form...then the users are able to login and report problems. Is there an easy way to purge users completely from the system (as so if they never existed in the system)...based off the exact same file (or one very similar)? TIA! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Active link guide for character field or drop down list box
** Youneed to have another field that will hold the value and then add that value to the list you are creating. Set fields action is Field being populatedis Populated by Field being populated + variable field you also need to add " hard return" to have them appear as a list. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 23 Aug 2006 4:58 PM Subject: Re: Active link guide for character field or drop down list box Joe, Here is what i am trying to do. On form x there are 2 field one table field with value 1,2,and 3 and the other field is character field with (menu attached $NULL$ and Append items clicked) Now my active link guide reads table value 1 and it has set field action where it reads form Y where xformtable 1 = Yform1 then chracter field on form x is set with value from form Y In log I can see active link guide triggered got table row 1 value1 and it did set field for 1st row now 2 nd row successfully done now 3 rd row done In the end I was expecting character field will have all 3 values lists instead I am getting last value in the character field all earlier values are overwritten. I hope I am able to explain thanks On Wed, 23 Aug 2006 13:42:01 -0700, Joe DeSouza [EMAIL PROTECTED] wrote: Sarah, I'm not sure I understand what you want to do Are you looking to concatinate the Issue ID's to show in the List Box as 012 015 019 assuming that 12, 15 and 19 were found to be the issue ID's you want to pick?? If so all you need to do is a set fields to add them with a return character appended to the end of each ID the guide finds when it runs.. If my understanding is not correct, what is it that you want to achieve? Cheers Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Sarah Lake [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, August 23, 2006 3:53:36 PM Subject: Active link guide for character field or drop down list box Hi Listners, This might be easy but I can't figure out. I have table field with one column 'Instanace id'. All I need to do is to read Issue form and find matching IssueInstance id = Table column instance id and then Set Drop down list box field with issue ids I developed a table loop guide to display drop down list box field with issue ids In log i can see it is going through table all finding all 5 issue id one after another for all 5 table rows. But character field has only last record displayed. It kinda overwrote on earlier issue ids. Dropdownlist box will have no values at all. How to fix this? I want to display all 5 issue ids in drop down list field. please let me know __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org Check out AOL.com today. Breaking news, video search, pictures, email and IM. All on demand. Always Free. __20060125___This posting was submitted with HTML in it___
Re: Active link guide for character field or drop down list box
** You mean your guide is overwriting all the 3 records in the other table with the 3rdvalue? Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Sarah Lake [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Wednesday, August 23, 2006 4:58:02 PMSubject: Re: Active link guide for character field or drop down list box Joe, Here is what i am trying to do. On form x there are 2 field one table field with value 1,2,and 3 and the other field is character field with (menu attached $NULL$ and Append items clicked) Now my active link guide reads table value 1 and it has set field action where it reads form Y where xformtable 1 = Yform1 then chracter field on form x is set with value from form Y In log I can see active link guide triggered got table row 1 value1 and it did set field for 1st row now 2 nd row successfully done now 3 rd row done In the end I was expecting character field will have all 3 values lists instead I am getting last value in the character field all earlier values are overwritten. I hope I am able to explainthanks On Wed, 23 Aug 2006 13:42:01 -0700, Joe DeSouza [EMAIL PROTECTED] wrote:Sarah,I'm not sure I understand what you want to doAre you looking to concatinate the Issue ID's to show in the List Box as012015019assuming that 12, 15 and 19 were found to be the issue ID's you want to pick??If so all you need to do is a set fields to add them with a return character appended to the end of each ID the guide finds when it runs..If my understanding is not correct, what is it that you want to achieve?CheersJoe D'SouzaRemedy Developer / Consultant,BearingPoint,Virginia.- Original Message From: Sarah Lake [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Wednesday, August 23, 2006 3:53:36 PMSubject: Active link guide for character field or drop down list boxHi Listners,This might be easy but I can't figure out.I have table field with one column 'Instanace id'.All I need to do is to read Issue form and find matching IssueInstance id= Table column instance idand then Set Drop down list box field withissue idsI developed a table loop guide to display drop down list box field withissue idsIn log i can see it is going through table all finding all 5 issue id oneafter another for all 5 table rows. But character field has only lastrecord displayed. It kinda overwrote on earlier issue ids. Dropdownlistbox will have no values at all.How to fix this? I want to display all 5 issue ids in drop down listfield.please let me know___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
EMP: Senior Remedy Developer available
** Senior Remedy Developer/Architect and (soon to be former) RAC available for Remedy development and/or consulting work. I have almost 10 years experience developing, maintaining, and migratingapplications in Remedy, both as an employee and a consultant. My experience with Remedy softwareis withversions 2.1 through 7.0 of ARS, and versions 3.0 through 7.0 of the ITSM suite. I have some integration experience, as well as some exposure toother ITSM platforms. I wish to continue working primarily with Remedy products. I also have experience doing pre-sales, testing, training, and project management, and communicate well, both in person and in writing. I am ITIL Foundation certified (through BMC), and experienced inworking independently or as part of a team. I have worked at companies of all sizes, from a few employees to Fortune 100 firms. I am available immediately for work as either W-2 or 1099, though I would prefer to work as a consultant either way. I have no desire to relocate from Seattle, but am willing to travel up to 50% (West coast preferred), and am willing and able to work remotely from Seattle. Please contact me at [EMAIL PROTECTED], or call me at 253-278-4112 if you would like to talk about opportunities. I will also be at BMC User World next week, and can be contacted in person while there. My resume is available on request, as are references. Rick Cook Senior Remedy Consultant __20060125___This posting was submitted with HTML in it___
Re: Home Page Button for Non-Home Page?
Thanks to everyone who responded. First of all, making the console the real home page isn't an option - we use the homepage for important notifications and access to other applications. The real driver behind this is that the existing functionality simply opens a new copy of the console, meaning that the users end up with a large number of open consoles when they actually only need one. The suggestion re capturing and restoring the state of the console is a good one - but I think it might be overkill in this instance. Setting focus to the console form (bring to front) would have been *exactly* what the user wanted, but closing old copies before opening a new one will probably suffice. Incidentally, we're running 6.3 with Windows clients. On Wed, 23 Aug 2006 07:57:03 -0400, Carey Matthew Black [EMAIL PROTECTED] wrote: Chris, Be warned, browser A != browser B. You may find that some browsers and or browser settings will not let your window steal focus or other such browser tricks. (pop-up blockers like to disable this ability in particular.) I am not sure what your trying to achieve, but here are a few random thoughts... 1) On close of console submit a record for the user to hold the state of the console at the time of close. Then on open do a set field action to reset the state. That might allow you to not keep the console open and still know what the form's condition was last. (So you can use a Button with a simple Window Open action.) 2) You could close all other windows that do not mach your concept of the window ID from the Global field. But you might also end up with no windows too. (not sure if that would force the user back to the Home Page or just close the session/browser. A possibly interesting side effect.) If you can be more detailed about what your trying to do then maybe more ideas would surface from the group? Good luck. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 8/23/06, Chris Abell [EMAIL PROTECTED] wrote: Hi all I'm attempting to reproduce the functionality provided by the Home Page button for a form that *isn't* (and cannot be) the home page. For reasons of brevity it shall hereafter be referred to as the console. Best I can come up with is the following: 1. Capture the window id of the console in a Global field on window open 2. When one of the go to console buttons is clicked, send a CloseWindow event to the current console (using aforementioned id). 3. Open a new console. Ideally I'd like to be able to send an event that would cause the console to steal focus (i.e. move to front) so that current console information (row selection etc) is retained. Has anyone ever done anything like this? Can you suggest an alternative approach? Thanks Chris ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: EMP: Senior Remedy Developer available
** Rick. I know a place where you can work for 7 months @ a rate of $45 hr all inclusive. Sorry could not resist. J Seriously though.. Drop me an email with your resume and rate when you get time. Best of Luck Herb [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, August 23, 2006 3:17 PM To: arslist@ARSLIST.ORG Subject: [Norton AntiSpam] EMP: Senior Remedy Developer available ** Senior Remedy Developer/Architect and (soon to be former) RAC available for Remedy development and/or consulting work. I have almost 10 years experience developing, maintaining, and migratingapplications in Remedy, both as an employee and a consultant. My experience with Remedy softwareis withversions 2.1 through 7.0 of ARS, and versions 3.0 through 7.0 of the ITSM suite. I have some integration experience, as well as some exposure toother ITSM platforms. I wish to continue working primarily with Remedy products. I also have experience doing pre-sales, testing, training, and project management, and communicate well, both in person and in writing. I am ITIL Foundation certified (through BMC), and experienced inworking independently or as part of a team. I have worked at companies of all sizes, from a few employees to Fortune 100 firms. I am available immediately for work as either W-2 or 1099, though I would prefer to work as a consultant either way. I have no desire to relocate from Seattle, but am willing to travel up to 50% (West coast preferred), and am willing and able to work remotely from Seattle. Please contact me at [EMAIL PROTECTED], or call me at 253-278-4112 if you would like to talk about opportunities. I will also be at BMC User World next week, and can be contacted in person while there. My resume is available on request, as are references. Rick Cook Senior Remedy Consultant __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Mid-Tier 6.03 on Remedy 5.1 (ARERR [329] Invalid password for an existing user)
Hello Everyone, I'm hoping someone out here can help me. I'm sure this is a simple fix that I'm overlooking. I'm trying to run a 6.03 Mid-tier for a 5.1 server. The mid-tier is on a win2k3 box and the server is on Solaris. I was able to run the Mid-tier on a dev 6.03 server on the same box, but can't get it to run on my production 5.1 server. When I try to open a form, I am taken to the login page (good). I enter my user/pass and get ARERR [329] Invalid password for an existing user. I know the credentials are correct. I'm thinking there's maybe a password hashing difference between v5 and v6. But then I've seen other folks on the list mention that they're running this type of setup. Thanks in advance! -Michael -- == Michael Gates IT Services mgates at sdsc dot edu 858.534.8369 IOA 230 Station 2 == ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy 7 on CentOS?, other Linuxes
James: The patch is available on arswiki.org at: http://arswiki.org/wiki/index.php?title=ARS_7.0_Topics One issue I ran in to, though I think it specific to my server, is that no objects show in the admin tool. Haven't had time to rebuild/verify, so do post if you do or do not experience the same issue. If you do, we will find a solution. Axton Grams Doug Blair wrote: Axton - I was trying the same thing with the Fedora project Linux release. Aside from changing the name of the release and commenting out the section of the install script where it looks for the redhat AS (Advanced Server) version, did you need to make other significant changes in ar_install? Offlist is fine, I think, unless there are zillions of us ;-) Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, August 16, 2006 8:21 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy 7 on CentOS? I am toying with CentOS 4.3 and ARS 7.0p1. Not using it in a production environment though. The problems I had are: - the install script checks the rpm's to get the version/distribution of linux you are using. I can send a diff tonight of the changes I had to make to the install script to get it to install. The release in centos is centos-release instead of redhat-release. This causes the install script to not recognize the flavor of linux and exit. - once installed, when i log in with the admin tool, the object lists are all empty (no forms, active links, etc.) Axton Grams On 8/16/06, James Pifer [EMAIL PROTECTED] wrote: I'm going to be upgrading to Remedy 7 soon. At the same time I'm going to switch from Windows 2000 to Linux. For those running linux, is anyone running on CentOS? What version of CentOS OR Redhat Enterprise are people running? Any other linux flavors being run? Thanks, James __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ARS API Instalation - Solaris
Unpack that puppy if you have it handy. If not wget http://arswiki.org/dist/ars/api/api_sol_en_700_000.tar.gz wget http://arswiki.org/dist/ars/api/api_sol_en_63_000.tar.gz wget http://arswiki.org/dist/ars/api/api_sol_en_601_1490.tar.gz depending on the version you need. Axton Grams Luke, Brian wrote: You can pull the entire api directory and samples from the installer package. 1.) Unzip untar the installer. 2.) cd arsystem 3.) cd solaris 4.) tar xf arsystem.tar 5.) The api directory is then available to be copied 6.) Just rezip the tar and delete the entire installer directory to recover the storage HTH, -Brian Luke ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: help, help, help
** Frank,I understand the concept but I am still having difficultydefining the "First filter needs to take the store_id value and perform a Set Fields action to see if it exists on the form."Frank Caruso [EMAIL PROTECTED] wrote: ** First filter needs to take the store_id value and perform a Set Fields action to see if it exists on the form. Use a temp field during the set fields action to store any value from the form. If the store id is not found then set the temp value to NULL. Second filter looks at the temp field and if is not NULL, meaning the store id was found, then pop the error message. On 8/22/06, sara abate [EMAIL PROTECTED] wrote: ** It is SQLdatabase, Windows and Remedy 5.1.2I like the idea but I am confused(little high levelto me) about the filter with set field action. I created a filter that excutes on submit with the following qualification: Run if ( 'TR.store ID' = 'DB.store ID') then created a messege action that displays "the value exists" but that is not blocking it at all. Canyou give me more detailsplease?Frank Caruso [EMAIL PROTECTED] wrote: ** 1. You could also do this with work flow to that you can provide a cleaner error message to your end users. Create a filter that does a set fields against the current form looking for the value entered. Set a temp field from the current form if the record is found, NULL if its not. A second filter can check the temp field and if it is not NULL then the value exists and pop up a message to your user. 2. Depends on the type of database. I know with Oracle you can create a SEQUENCE which will give you a new unique value. On 8/22/06, Scott Ames [EMAIL PROTECTED] wrote: ** Wow you are quick on the draw. I was composing a similar message when yours came in. lol. "Nall, Roger" [EMAIL PROTECTED] wrote: ** Sara, To enforce unique values in a field I would suggest a unique index. As to a 'Request ID' type field you may need some sort of a stored procedure for that.HTH, Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-267-6628 sf49fanv AIM IM RogerNall Yahoo IMFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of sara abateSent: Tuesday, August 22, 2006 10:46 AMTo: arslist@ARSLIST.ORGSubject: help, help, help** I am a new remedy developer and I need help on two of the following things, 1. I want a field to have unique value. How can I restrict the field from having duplicate values? In other words, Is there any way I can block if the current valueentered is already in the database? 2. I want to create an auto generated field. Anytime a ticket is submitted, the field should be populated automaticlly in increments. In other word, I want a 'Request ID' kind of field on the form. Anybody can help me with this please email me at [EMAIL PROTECTED]. I will appreciate it. Thanks! Sara Do you Yahoo!?Next-gen email? Have it all with the all-new Yahoo! Mail. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com 703-376-1249 __20060125___This posting was submitted with HTML in it___ How low will we go? Check out Yahoo! Messenger's low PC-to-Phone call rates. __20060125___This posting was submitted with HTML in it___ -- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com 703-376-1249 __20060125___This posting was submitted with HTML in it___ Talk is cheap. Use Yahoo! Messenger to make PC-to-Phone calls. Great rates starting at 1¢/min. __20060125___This posting was submitted with HTML in it___
