Need Help - Urgently
List, Has anyone ever encountered the following error in the mid-tier? I have been unable to track down previous archives Warning: If AR System windows are still loading, they will load incorrectly. If you have AR System windows still loading, do not press 'OK' until they are complete. Please let me know if you need any other information. Thanks for your help, Meenakshinathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Need Help - Urgently
Hi, I got this from previous post. I got this lot when we had problems with Java Heap space being too small and too many Apache Web Server daemons running on a Unix box. Got round this by modifying the catalina.sh file to have a JAVA_OPTS line with suitable parameters and by stopping all the Apache daemons and restarting. Hope that this may help. Regards, Anish -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meenakshinathan Sent: Monday, January 08, 2007 5:15 PM To: arslist@ARSLIST.ORG Subject: Need Help - Urgently List, Has anyone ever encountered the following error in the mid-tier? I have been unable to track down previous archives Warning: If AR System windows are still loading, they will load incorrectly. If you have AR System windows still loading, do not press 'OK' until they are complete. Please let me know if you need any other information. Thanks for your help, Meenakshinathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Need Help - Urgently
It is not at all in Unix Box. Iit is in a windows envionement. any way other users in the same domain can access the application without any issues. Help me if you have any other solutions. Thanks, Meenakshinathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy 6.3 Manage Licenses (Last Access Time Issue)
Joe, Thank you for your response! Yes, I personally have made updates many times over, so I would imagine that it would have updated. Also, our system isn't Locked, so I believe (based on my amatuer understanding) that in this mode, creates also require a Write license. Thx!!! Shawn Stonequist ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy 6.3 Manage Licenses (Last Access Time Issue)
Dave, This is helpful- but we are on path 18. Would the fix have been included in this patch as well? Thx!!! Shawn Stonequist ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy 6.3 Manage Licenses (Last Access Time Issue)
Matt, Thank you so much! This would be most helpful!! Thx! Shawn Stonequist ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy 6.3 Manage Licenses (Last Access Time Issue)
Shawn, Sorry I should have noted that it was an issue with the display within the admin tool. Patch 17 of the Admin Tool shows the correct values. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shawn Stonequist Sent: Monday, January 08, 2007 8:02 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy 6.3 Manage Licenses (Last Access Time Issue) Dave, This is helpful- but we are on path 18. Would the fix have been included in this patch as well? Thx!!! Shawn Stonequist ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Warning ... SLM 7.0.2 install w/o collector
Chris - I'm not sure when the 'bundled' thing happened... but I think it was 7.0.2. I wonder if you can install the 7.0.1 collector standalone and then upgrade it to 7.0.2? Probably not. Since posting, I have rejected the support solution (restore, reinstall) and the ticket has been escalated. We'll see where it goes. And I agree with you on the whole jboss thing. Hopefully that will be addressed soon, as I could use not having to learn another http/whatever server. Especially after having dumped SE and IIS to simplify things. -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 strauss [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/05/2007 05:34 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Warning ... SLM 7.0.2 install w/o collector That doesn't make much sense considering how much hell we (I for sure) raised at UserWorld about them requiring unknown (here) crap, specifically jboss, installed on your AR server (of all places) ahead of the SLM collector. BMC Remedy _promised_ at UserWorld an updated collector that will (a) run on a separate server machine from the AR Server and (b) run on ServletExec and eventually Tomcat instead of or in addition to Jboss. I installed SLM 7.01 Patch 003 without the collector with the expectation that I can install a newer version of the collector on a separate server with a _known_ JAP server engine when they have it ready. Now you say the two pieces are only installable together, once!? That's just wrong. AND they want us to pay three times as much money for this crap as we did for SLA!??? That's even MORE WRONG. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Thursday, December 28, 2006 7:26 AM To: arslist@ARSLIST.ORG Subject: Re: Warning ... SLM 7.0.2 install w/o collector Yea, that's probably what I'll attempt. I can't imagine it will go smoothly. :-) Too bad they bundled the installers in 7.0.2 -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Joe DeSouza [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 12/27/2006 12:44 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Warning ... SLM 7.0.2 install w/o collector ** Try deleting the entries from the SHARE:Properties form that belong to SLM.. The installation script might assume that SLM is not loaded and might allow you to install that collector component.. Take a backup of the system before you attempt this.. Also before deleting the necessary entries from the SHARE:Properties form, export the entries you would need to delete to an arx file for backup.. Hope this helps... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Tony Worthington [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, December 27, 2006 1:04:30 PM Subject: Warning ... SLM 7.0.2 install w/o collector So in building out one of our new servers, I installed SLM 7.0.2 and didn't include the collector component. This was available as a standalone install in previous 7.x versions. In contacting support for assistance: Currently it is not possible to install the Collector component after the initial install of SLM. If the Collector isn't installed at the time you install SLM, it's not possible to go back at a later time and install the Collector. If you need to have this functionality, then you'd need to roll back to before installing SLM, and the reinstall SLM, this time enabling the Collector installation component. So be warned make sure that you install the collector component during the initial setup if you need it. If it's not one thing it's another *sigh* -tony P.S. Anyone have a workaround? I'd rather not loose 5 days of work. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Pushing data to the CTM:People form in ITSM 7
I've heard that it is a tedious process and that much backend data regarding relationships/etc. is populated via AL's -- therefore not happening on merge. This is one of our to-do's so I'm sure I'll be spouting off about it eventually. :-) I'd also be interested in hearing from folks who've started down this path... -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Jake Taylor [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 01/05/2007 04:26 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Pushing data to the CTM:People form in ITSM 7 Dear listers, Unlike the SHR:People form in previous ITSM versions, the CTM:People form in ITSM7 is linked to about a dozen other people-related forms, making the process of populating this form (and its related forms) quite difficult and complex. We've been able to import our People information into a custom-built form where it now resides (on ARS7). The next step is to push this data (around 37k records) to the ITSM7 People forms. I was just wondering if anyone out there has successfully done this and, if so, what steps did you take to accomplish this? Thanks very much in advance. Regards, Jake Taylor Email: [EMAIL PROTECTED] NewYork-Presbyterian Hospital New York, NY ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Pushing data to the CTM:People form in ITSM 7
Hi Tony, We've been doing this heavily for a couple of months now. In a nutshell, the process we've taken is to build a staging form that: 1) Pushes to the initial forms. 2) Pulls back the Instance ID and/or People ID and/or Reconciliation ID 3) Pushes to the supporting form with the appropriate references. This is needed for Product and Operational Catalogs Relationships between any two CIs In fact, as I'm typing, my other screen is currently relating People to their Laptops using this strategy. Bottom line, doing a direct import to the target form has limited use in version 7.0. You have to turn on logging...do the relate or create then examine the log to see what's affected. Here's an example: I'm relating people to their Laptops. My staging form takes the Person's login ID and does a lookup on CTM:People. I then pull the People ID. I take the Asset ID and do a lookup on BMC_COMPUTERSYSTEM and get the reconcilation ID. I then create an entry in AST:AssetPeople with all the IDs and it's done. Doing CI to CI relationships is basically the same thing. turn on your logging and create a basic relationship. Go through it and create a staging form that does the same thing. Then, import into your staging form. Let me know if you get stuck with something. I'm willing to send you my staging forms and related filters...but you could probably build your own about as quick as it would take you to figure mine out. Tim Tony Worthington [EMAIL PROTECTED] wrote: I've heard that it is a tedious process and that much backend data regarding relationships/etc. is populated via AL's -- therefore not happening on merge. This is one of our to-do's so I'm sure I'll be spouting off about it eventually. :-) I'd also be interested in hearing from folks who've started down this path... -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Jake Taylor Sent by: Action Request System discussion list(ARSList) 01/05/2007 04:26 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Pushing data to the CTM:People form in ITSM 7 Dear listers, Unlike the SHR:People form in previous ITSM versions, the CTM:People form in ITSM7 is linked to about a dozen other people-related forms, making the process of populating this form (and its related forms) quite difficult and complex. We've been able to import our People information into a custom-built form where it now resides (on ARS7). The next step is to push this data (around 37k records) to the ITSM7 People forms. I was just wondering if anyone out there has successfully done this and, if so, what steps did you take to accomplish this? Thanks very much in advance. Regards, Jake Taylor Email: [EMAIL PROTECTED] NewYork-Presbyterian Hospital New York, NY ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy 6.3 Manage Licenses (Last Access Time Issue)
Dave, Does this mean that we need to use Patch 17, then 18 again? Thx!!! Shawn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Source Control
List, I am using Remedy 7.0.1 on Windows with the Source Safe as the Source Control. I am not sure how that works when going form a development System to a QA system. If anybody has any info on this it would be greatly appreciated. I don't have the migrator. Thanks, Teresa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy 6.3 Manage Licenses (Last Access Time Issue)
Shawn, Do you mean patch 18 for the AR System application on the server or patch 18 for the Admin tool? I know it was fixed in Patch 17 of the Admin Tool for version 6.3. I'm still using Patch 17 so I'm not sure if it broke in patch 18 or not. If it did you might want to try Patch 19. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shawn Stonequist Sent: Monday, January 08, 2007 9:20 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy 6.3 Manage Licenses (Last Access Time Issue) Dave, Does this mean that we need to use Patch 17, then 18 again? Thx!!! Shawn ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Using DSO to swap dockets between ARS ITSM 5 ITSM 7
On 1/8/07, Rick Cook [EMAIL PROTECTED] wrote: ** If you have a little time, Remedy has been working on a white paper that will show us how to migrate the ITSM 6 (which is not too different than v5.x) structure to CMDB 2.x. I don't know when that will actually be released, but it shouldn't be too much longer, I think, and it seems like it might be worth a look when it does. *Rick* -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *George Jungle *Sent:* Sunday, January 07, 2007 5:15 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Using DSO to swap dockets between ARS ITSM 5 ITSM 7 ** we're talking months... i.e. 6. What's going to take the longest is migrating interfaces. Hence the need. On 1/6/07, Axton [EMAIL PROTECTED] wrote: ** Because of the speed that we need to get this new system in place (business need) What is the need (window)? Axton Grams On 1/5/07, George Jungle [EMAIL PROTECTED] wrote: ** Hi all, I've been given an interesting task. We are implementing a new Remedy platform (ARS 7.1 + ITSM 7.0 + CMDB 2.0) which will supersede our existing Remedy platform (ARS 5.1.2 + customised ITSM 5). Because of the speed that we need to get this new system in place (business need), we're going down the path of constructing a bridge between the 2 systems to help in the migration of both users and interfaces. We've decided that DSO is the best tool to use in providing this bridge to help replicate Incident/Problem dockets between both systems (only to provide visibility, excludes transactional data around auditing history, SLAs, notifications etc...) and Change dockets from the 5 - 7 systems. This will involve developing or understanding the mapping between the business processes/workflow between the ITSM 5 ITSM 7 systems. My question is, has anyone attempted this type of connectivity using DSO and mapping the ITSM instances before or can anyone provide any helpful words of advise about potential pitfalls? Appreciate the help. George __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Using DSO to swap dockets between ARS ITSM 5 ITSM 7
The only problem I would raise with this approach follows. - The data structures are very different between the two releases - The business rules that are enforced against requests are very different between the two releases - In order to DSO data between the two releases, you are going to have to account for every discrepency between the above two items My prediction is that this will lead to a maintenence nightmare in the short term, taking away from time that would be better spent performing the upgrade. To put into the context of a scenario: You set up both servers; you set up the DSO between the two server; you fight a never ending battle of problems with the DSO feed between the two servers; you burn all your time firefighting instead of doing an upgrade. I'm not saying it's impossible to take this approach, but I see far too many possiblities for problems and would therefore discourage it. Axton Grams On 1/7/07, George Jungle [EMAIL PROTECTED] wrote: ** we're talking months... i.e. 6. What's going to take the longest is migrating interfaces. Hence the need. On 1/6/07, Axton [EMAIL PROTECTED] wrote: ** Because of the speed that we need to get this new system in place (business need) What is the need (window)? Axton Grams On 1/5/07, George Jungle [EMAIL PROTECTED] wrote: ** Hi all, I've been given an interesting task. We are implementing a new Remedy platform (ARS 7.1 + ITSM 7.0 + CMDB 2.0) which will supersede our existing Remedy platform (ARS 5.1.2 + customised ITSM 5). Because of the speed that we need to get this new system in place (business need), we're going down the path of constructing a bridge between the 2 systems to help in the migration of both users and interfaces. We've decided that DSO is the best tool to use in providing this bridge to help replicate Incident/Problem dockets between both systems (only to provide visibility, excludes transactional data around auditing history, SLAs, notifications etc...) and Change dockets from the 5 - 7 systems. This will involve developing or understanding the mapping between the business processes/workflow between the ITSM 5 ITSM 7 systems. My question is, has anyone attempted this type of connectivity using DSO and mapping the ITSM instances before or can anyone provide any helpful words of advise about potential pitfalls? Appreciate the help. George __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Daylight savings time and Remedy system restarts
All, BMC has made an update to their Daylight Savings Time page. The page includes a link to a Required Products Update document. The document includes a table of BMC products versions along with the patch required. BMC Remedy is first on the list. The PDF shows yesterday's date as the last update. http://www.bmc.com/supportu/DST2007 Thanks, Michelle -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Monday, January 08, 2007 9:13 AM To: arslist@ARSLIST.ORG Subject: Re: Daylight savings time and Remedy system restarts Thanks, Ron, and everyone else who replied. I guess I'd better apply the patch. Dwayne Martin Original message Date: Fri, 5 Jan 2007 14:06:00 -0800 From: Ron Legters [EMAIL PROTECTED] Subject: Re: Daylight savings time and Remedy system restarts To: arslist@ARSLIST.ORG Just because your computer clock is correct is no guarantee that times in Remedy will be right. Remember that ARS stores times as seconds since Midnight, 1/1/1970 GMT. Every time it displays a time, it calculates the difference between what's stored and the time zone it's displaying in, so if ARS doesn't know it's DST, every time between the old and new Daylight start times will be off by an hour. Thanks, Ron Tools Admin -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin Sent: Friday, January 05, 2007 12:11 PM To: arslist@ARSLIST.ORG Subject: Daylight savings time and Remedy system restarts Hi everyone, I understand from past discussions (see Daylight savings time again) that there may or may not be problem with Remedy and daylight savings time, but patches are on the way. Every morning we shut down our Remedy system in order to back up the database. Then we restart the system. My guess/hope is that when we restart the system, Remedy will set its clock by the computer clock, and as long as the computer clock is right, Remedy should be too. That means we are immune to daylight savings time problems. Am I right? ARS 6.3 patch 014, HPUX 11 db, Oracle 9.2 db Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are Dwayne Martin Computing Support James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System version numbers
And, in addition to that, a more infrequent use of one-off exceptions to the intent of the numbering system. For instance, wasn't one of the 7.0.2 installs the same as the 7.0.1, only with a better installer? That seems a bit misleading, since no functionality was added. Same thing happened with one of the CMDB patches, I think. Just my opinion, but in those instances, it would be good to do what I suggested Support do years ago - track who's downloaded what, and if a problem with the installer or some non-application portion of it occurs, proactively contact the customers about replacing the obsolete server/patch - with one using the same version #. If that won't work, at least pull the bad server version from the drop-downs on the download site. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, January 08, 2007 7:29 AM To: arslist@ARSLIST.ORG Subject: Re: AR System version numbers ** What we _REALLY_ need is a crosswalk between the version numbers and the patches... i.e., if you have installed ITSM application x 7.02 then is that equal to application x 7.01 Patch 003 ??? It appears that the incremental application releases are only useful for new installs, especially since you are tied to patch installs _only_ once you have invested any time whatsoever in configuring the application(s). Since there is no way to snapshot your configuration data and restore it to a newer application version installation, the only thing you can do after configuring is patch. We will need a clear understanding of what application version level we are up to after each patch, since there seems to be a disconnect between current application releases and patch releases. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Monday, December 18, 2006 10:55 AM To: arslist@ARSLIST.ORG Subject: AR System version numbers ** Hi All, I've noticed a distinct difference in the way some folks on the list refer to the version number of AR System versus the way BMC refers to the versions. I thought it best to quickly post how BMC refers to versioning around AR System to avoid confusion. Format: VV.RR.MMM Patch PPP V=Version R=Release M=Maintenance Release P=Patch An example would be 3.2.02 Patch 003. Typically, if the digit for V, R or M is less than 10, the first '0' (zero) is not used (in other words, you would not see 03.02.002). Thus, the current release of AR System is 7.0.01. When the first patch for AR System 7.0.01 becomes generally available, it will be known as AR System 7.0.01 Patch 001. Hope this helps folks better understand responses that include version or patch information. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Patch 20?
I've seen quite a bit of discussion regarding 6.3 Patch 20...but I do not seem to be able to see it on the ftp for download...is it currently a limited release patch? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Daylight savings time and Remedy system restarts
Hello, We are still running 5.1.2 with a scheduled upgrade to 7.0.1 by May, where completing the upgrade by March 11 is not an option. Upgrading to 6 as an interim step is not a preferable option (albeit the only one officially sanctioned by BMC). For sure, without corrective action, date/time values falling between 3/11/07 2AM and 4/3/07 2AM stored in the database prior to 3/11/07 2AM will be incorrect. We can identify these and modify them. Assuming the system clock correctly adapts to the new DST, Remedy's date calculations after DST takes effect should be accurate, right? ...or...will there be a problem with future date values after 4/3/07 2AM, since that is when that ARS library thinks DST is taking effect? More specifically, since we have SLA's that use business time, are we in for a heap of trouble if we stay with 5.1.2 through 3/11 and past 4/3? Thanks, Dave Duke University OIT Durham, NC On 1/5/07, Ron Legters [EMAIL PROTECTED] wrote: Just because your computer clock is correct is no guarantee that times in Remedy will be right. Remember that ARS stores times as seconds since Midnight, 1/1/1970 GMT. Every time it displays a time, it calculates the difference between what's stored and the time zone it's displaying in, so if ARS doesn't know it's DST, every time between the old and new Daylight start times will be off by an hour. Thanks, Ron Tools Admin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Patch 20?
It's expected to be in restricted release this week and generally available by the 15th of this month. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Monday, January 08, 2007 7:54 AM To: arslist@ARSLIST.ORG Subject: Patch 20? I've seen quite a bit of discussion regarding 6.3 Patch 20...but I do not seem to be able to see it on the ftp for download...is it currently a limited release patch? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Patch 20?
All, I am anxiously waiting for any kind of release of patch 20 but as of Friday, I have not been able to get any projected date. It is currently in QA but that is all I can get. Chris Pickering Premiere Global Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Monday, January 08, 2007 10:54 AM To: arslist@ARSLIST.ORG Subject: Patch 20? I've seen quite a bit of discussion regarding 6.3 Patch 20...but I do not seem to be able to see it on the ftp for download...is it currently a limited release patch? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System version numbers
What we need to know is if we are at the exact same patch level if we apply Patch 003 for any of the original distributions. The Supportweb currently lists a Patch 003 for Change Management 7.00.00, 7.0.01, and 7.0.02. If the Patch 003 variants all take us to exactly the same application build when applied to the appropriate distribution of the installer (7.0.00, 7.0.01, or 7.0.02), then we should be able to keep the application current no matter where we started. In other words: Change Management 7.00.00 Patch 003 = Change Management 7.0.01 Patch 003 = Change Management 7.0.02 Patch 003 Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, January 08, 2007 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: AR System version numbers ** And, in addition to that, a more infrequent use of one-off exceptions to the intent of the numbering system. For instance, wasn't one of the 7.0.2 installs the same as the 7.0.1, only with a better installer? That seems a bit misleading, since no functionality was added. Same thing happened with one of the CMDB patches, I think. Just my opinion, but in those instances, it would be good to do what I suggested Support do years ago - track who's downloaded what, and if a problem with the installer or some non-application portion of it occurs, proactively contact the customers about replacing the obsolete server/patch - with one using the same version #. If that won't work, at least pull the bad server version from the drop-downs on the download site. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, January 08, 2007 7:29 AM To: arslist@ARSLIST.ORG Subject: Re: AR System version numbers ** What we _REALLY_ need is a crosswalk between the version numbers and the patches... i.e., if you have installed ITSM application x 7.02 then is that equal to application x 7.01 Patch 003 ??? It appears that the incremental application releases are only useful for new installs, especially since you are tied to patch installs _only_ once you have invested any time whatsoever in configuring the application(s). Since there is no way to snapshot your configuration data and restore it to a newer application version installation, the only thing you can do after configuring is patch. We will need a clear understanding of what application version level we are up to after each patch, since there seems to be a disconnect between current application releases and patch releases. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Monday, December 18, 2006 10:55 AM To: arslist@ARSLIST.ORG Subject: AR System version numbers ** Hi All, I've noticed a distinct difference in the way some folks on the list refer to the version number of AR System versus the way BMC refers to the versions. I thought it best to quickly post how BMC refers to versioning around AR System to avoid confusion. Format: VV.RR.MMM Patch PPP V=Version R=Release M=Maintenance Release P=Patch An example would be 3.2.02 Patch 003. Typically, if the digit for V, R or M is less than 10, the first '0' (zero) is not used (in other words, you would not see 03.02.002). Thus, the current release of AR System is 7.0.01. When the first patch for AR System 7.0.01 becomes generally available, it will be known as AR System 7.0.01 Patch 001. Hope this helps folks better understand responses that include version or patch information. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Midtier Printing Problem
I'm able to print just fine in the user tool, however whenever I try to print from midtier I get page not found. Current configuration: Linux servers (DB, App and Web) version SUSE 9 O/S. I'm not sure what the actual hardware is, but definitely beefy servers with lots of ram/HD. Connect to an Oracle 10g database. Business Objects server is on a Windows 2003 server and BO is version 11. Midtier is on Apache Tomcat 5.5.20. Runing Arserver version 7.0.2 fully patched and ITSM version 7.0 fully patched. I believe my problem is because midtier is not installed on the same server as crystal reports. At my last job, I had a Windows Server for both the midtier and the crystal server. Based on some excellent help from Barbara Villama from BMC, I was able to get midtier to print crystal reports from within Remedy. The solution used however works only on 2 Winx servers. Since I'm on Linux for Midtier and Windows for BO, I'm not sure how to translate her solution to the different platform. I'm not familiar with Apache Tomcat. If someone has a similar configuration and can tell me what I need to do to setup Midtier for printing, I'd really appreciate it. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
FYI: BMC Knowledge base searching tip....
All, I hope I am the last person on earth to figure this out, but I bet I am not. So I will post this tid-bit in the hope that it helps someone else out there too. If you know the KB-ID and you only want to find that one record then only search on the number portion of the KB-ID value. So if you want to see KM-10005381 then only enter 10005381 in the Keyword(s): field before you do your search. If you enter KM-10005381 then you will get 1000's or records. If you enter 10005381 then you get zero records. All of those results seem counter intuitive to me, but here are my observations of the current functionality. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Need Help - Urgently
I saw something very similar to this when an active link was created improperly. The AL was set to execute on window load and was given Public permissions. However, it was attempting to perform actions on fields with restricted permissions. For the folks that were in the right groups all was fine; for the rest of the folks, they got an error message similar to the one you're seeing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meenakshinathan Sent: Monday, January 08, 2007 3:45 AM To: arslist@ARSLIST.ORG Subject: Need Help - Urgently List, Has anyone ever encountered the following error in the mid-tier? I have been unable to track down previous archives Warning: If AR System windows are still loading, they will load incorrectly. If you have AR System windows still loading, do not press 'OK' until they are complete. Please let me know if you need any other information. Thanks for your help, Meenakshinathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FYI: BMC Knowledge base searching tip....
sarcasm More and more I am TOTALLY impressed with this new KB engine... /sarcasm On 1/8/07, Carey Matthew Black [EMAIL PROTECTED] wrote: All, I hope I am the last person on earth to figure this out, but I bet I am not. So I will post this tid-bit in the hope that it helps someone else out there too. If you know the KB-ID and you only want to find that one record then only search on the number portion of the KB-ID value. So if you want to see KM-10005381 then only enter 10005381 in the Keyword(s): field before you do your search. If you enter KM-10005381 then you will get 1000's or records. If you enter 10005381 then you get zero records. All of those results seem counter intuitive to me, but here are my observations of the current functionality. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FYI: BMC Knowledge base searching tip....
Good thing BMC came along to show Remedy how to do business with its customers, huh? (When was the last time you saw your BMC account rep.?) And as a bonus, BMC apparently brought its marketing department to show how (not) to build applications! Yay! Offshoring for everyone - the answer to customer satisfaction! Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Monday, January 08, 2007 9:22 AM To: arslist@ARSLIST.ORG Subject: Re: FYI: BMC Knowledge base searching tip ** sarcasm More and more I am TOTALLY impressed with this new KB engine... /sarcasm On 1/8/07, Carey Matthew Black [EMAIL PROTECTED] wrote: All, I hope I am the last person on earth to figure this out, but I bet I am not. So I will post this tid-bit in the hope that it helps someone else out there too. If you know the KB-ID and you only want to find that one record then only search on the number portion of the KB-ID value. So if you want to see KM-10005381 then only enter 10005381 in the Keyword(s): field before you do your search. If you enter KM-10005381 then you will get 1000's or records. If you enter 10005381 then you get zero records. All of those results seem counter intuitive to me, but here are my observations of the current functionality. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Why would import give me this error?
Listers, ARS 6.03 Solaris OS Sybase 12.5.1 DB ITSM 5.5 heavily customized. I'm trying to import data into an existing change record, mapping the change id and the data field. I'm basically attempting a data transfer from one field to another. Export Change ID and current data, import change ID and data to new field. I have my duplicate preferences set to Update Old Record with New Records Data. I STILL get a unique index error (ARERR 382). There are no user defined unique indexes on our Change form. My filter logs don't show a push to another form. Could this be coming from the Change ID (1) despite my duplicate preferences? TIA, -- Chris Danaceau 703-833-2459 The electronic mail message you have received and any files transmitted with it are confidential and solely for the intended addressee(s)'s attention. Do not divulge, copy, forward, or use the contents, attachments, or information without permission of Fannie Mae. Information contained in this message is provided solely for the purpose stated in the message or its attachment(s) and must not be disclosed to any third party or used for any other purpose without consent of Fannie Mae. If you have received this message and/or any files transmitted with it in error, please delete them from your system, destroy any hard copies of them, and contact the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Why would import give me this error?
Chris, Its probably not the change form that you are getting this error on then.. There must be some other form that this import is causing a modify or submit to that is causing a violation of an index. Can you take a filger log and take a look at the all the Push-Field actions that are triggered as a result of this import. That might give you some clue. An SQL log coupled with the filter log would be even more useful. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: danaceau, Christopher M [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, January 8, 2007 2:30:15 PM Subject: Why would import give me this error? Listers, ARS 6.03 Solaris OS Sybase 12.5.1 DB ITSM 5.5 heavily customized. I'm trying to import data into an existing change record, mapping the change id and the data field. I'm basically attempting a data transfer from one field to another. Export Change ID and current data, import change ID and data to new field. I have my duplicate preferences set to Update Old Record with New Records Data. I STILL get a unique index error (ARERR 382). There are no user defined unique indexes on our Change form. My filter logs don't show a push to another form. Could this be coming from the Change ID (1) despite my duplicate preferences? TIA, -- Chris Danaceau 703-833-2459 __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Why would import give me this error?
Which patch level of ARImport are you using and did you export to an .arx or .csv file? I remember problems trying to do an update from a .csv in earlier versions of arimport. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of danaceau, Christopher M Sent: Monday, January 08, 2007 1:30 PM To: arslist@ARSLIST.ORG Subject: Why would import give me this error? Listers, ARS 6.03 Solaris OS Sybase 12.5.1 DB ITSM 5.5 heavily customized. I'm trying to import data into an existing change record, mapping the change id and the data field. I'm basically attempting a data transfer from one field to another. Export Change ID and current data, import change ID and data to new field. I have my duplicate preferences set to Update Old Record with New Records Data. I STILL get a unique index error (ARERR 382). There are no user defined unique indexes on our Change form. My filter logs don't show a push to another form. Could this be coming from the Change ID (1) despite my duplicate preferences? TIA, -- Chris Danaceau 703-833-2459 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CLI Create Entry Program
I wrote two command line apps to create and delete entries. If anyone is interested please contact me off list. If you're interested in the code (VB.Net 2003, ARS .Net API 7.0.2523.16350) I think it could make it to the List (3,288 bytes zipped). Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Friday, January 05, 2007 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: CLI Create Entry Program ** There used to be one on Remedy community downloads.. I do not have access to the Remedy Support site right now or I would have given you the exact name of that utility.. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Axton [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, January 5, 2007 2:38:53 PM Subject: CLI Create Entry Program ** Is there a cli program available capable of create/set/delete/merge entry actions where the source is released under an OSI approved license? Axton __20060125___This posting was submitted with HTML in it___ __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Why would import give me this error?
I have seen this happen because a unique indexed field had multiple NULL values in it. Might check for that, too. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, January 08, 2007 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: Why would import give me this error? ** Chris, Its probably not the change form that you are getting this error on then.. There must be some other form that this import is causing a modify or submit to that is causing a violation of an index. Can you take a filger log and take a look at the all the Push-Field actions that are triggered as a result of this import. That might give you some clue. An SQL log coupled with the filter log would be even more useful. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: danaceau, Christopher M [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, January 8, 2007 2:30:15 PM Subject: Why would import give me this error? Listers, ARS 6.03 Solaris OS Sybase 12.5.1 DB ITSM 5.5 heavily customized. I'm trying to import data into an existing change record, mapping the change id and the data field. I'm basically attempting a data transfer from one field to another. Export Change ID and current data, import change ID and data to new field. I have my duplicate preferences set to Update Old Record with New Records Data. I STILL get a unique index error (ARERR 382). There are no user defined unique indexes on our Change form. My filter logs don't show a push to another form. Could this be coming from the Change ID (1) despite my duplicate preferences? TIA, -- Chris Danaceau 703-833-2459 __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Why would import give me this error?
Version 6.03, patch 16. Happens on csv and arx imports. Found the index violations in the sql logs. One looks like a T Table - T890, one was a very interstingly named object - B157C35041. Gonna work with my engineers to see what's going on. Here are the SQL errors if anyone cares :) */*** ERROR *** Attempt to insert duplicate key row in object 'T890' with unique index 'T890_21398272791' */*** ERROR *** Attempt to insert duplicate key row in object 'B157C35041' with unique index 'IB157C35041' BTW, it appears tha the second object is the blob for the one attachment on the change form. -- Chris Danaceau 703-833-2459 The electronic mail message you have received and any files transmitted with it are confidential and solely for the intended addressee(s)'s attention. Do not divulge, copy, forward, or use the contents, attachments, or information without permission of Fannie Mae. Information contained in this message is provided solely for the purpose stated in the message or its attachment(s) and must not be disclosed to any third party or used for any other purpose without consent of Fannie Mae. If you have received this message and/or any files transmitted with it in error, please delete them from your system, destroy any hard copies of them, and contact the sender. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, January 08, 2007 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: Why would import give me this error? Which patch level of ARImport are you using and did you export to an .arx or .csv file? I remember problems trying to do an update from a .csv in earlier versions of arimport. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of danaceau, Christopher M Sent: Monday, January 08, 2007 1:30 PM To: arslist@ARSLIST.ORG Subject: Why would import give me this error? Listers, ARS 6.03 Solaris OS Sybase 12.5.1 DB ITSM 5.5 heavily customized. I'm trying to import data into an existing change record, mapping the change id and the data field. I'm basically attempting a data transfer from one field to another. Export Change ID and current data, import change ID and data to new field. I have my duplicate preferences set to Update Old Record with New Records Data. I STILL get a unique index error (ARERR 382). There are no user defined unique indexes on our Change form. My filter logs don't show a push to another form. Could this be coming from the Change ID (1) despite my duplicate preferences? TIA, -- Chris Danaceau 703-833-2459 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: DB and ARS Upgrade with dbVersion error
Again thanks for the help, *The problem:* We found in the /tmp/arDBError.log the error *The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) User logins must be unique* This lead us to look at the user_cache table and the user_cache table showed multiple entries in the USERNAME field that are not unique. *The Solution:* We removed the duplicates from the table and ran the install and it completed with out any errors. This solved the installation problem but now we have ran into a nother issue when the ARS Server daemon tries to start, I will open a new thread on that if we can not resolve. Gary Dries T-Mobile On 1/4/07, Axton [EMAIL PROTECTED] wrote: ** Find the error logs. do a 'ls -latr' to see what was updated last in the tmp directories. Make sure you check in /var/tmp /tmp /usr/tmp. There should be additional logs that give more of an idication as to what failed. Axton Grams On 1/4/07, Gary Dries [EMAIL PROTECTED] wrote: ** Thanks All good stuff Axton yes we did confgure the 10g enviroment vars prior to the upgrade, as stated in the install manual. We have been going through the sql log and did find where it updated the control table changing the dbversion several times up to 21, but it does not post any errors after that, it reads that it ended normally after creating updating and dropping a support_file and user_cachey22 table. we will look for the core files and post if we find anything unusual. Thanks again, any other input from anyone is always helpful. On 1/4/07, Axton [EMAIL PROTECTED] wrote: ** Read the logs located in /tmp or /var/tmp or /usr/tmp (arsql.log, ardberror.log, arerror.log , etc.). These should give an indication as to the cause of the problem. Did you configure the 10g environment variables prior to running the upgrade installer? Look for any core files in either the install media dir, ar install dir, or tmp dirs. In the arsql.log, it should be evident that the upgrade installer stages the upgrade, moving from 5.1 (not sure schema version), to 20, to 21, and finally to 22. Something between these hosed up. The logs should tell you what. Please consider posting the solution you find on arswiki: http://arswiki.org/wiki/index.php?title=ARS_7.0_Topics#Installation_Issues Axton Grams On 1/4/07, Gary Dries [EMAIL PROTECTED] wrote: ** All, We are upgrading both ARS and the DB and ran into a dbVersion error. I have seen a couple of entries in on this list for this issue but not for the same scenario. Platform Solaris SunOS 5.9 DB upgrade from 9.2.0.5 using the 8.1.7 client 10.2.0.2 using the 32 bit 10gR2 client lib ARS 5.1.2 patch 1313 7.00.01 installing as NON-ROOT no UNICODE The install fails at Stage 5 starting the ARS Server with the error The database is not the expected version (may need to run upgrade program) (ARERR 36) Using SQL Plus We checked the dbVersion SQL select dbversion from control; DBVERSION -- 21 the select returned DBVERSION 21 referring to AR Server version 6.03.00 when it should be DBVERSION 22 for ARS Server version 7.x Any Help would be greatly appreciated Gary Dries T-Mobile __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ClearCase
Anyone out there integrated ClearCase (Rational) with Remedy version 6.x? Doug Tanner Senior Developer Remedy Skilled Professional (RSP) (704) 328-3178 [EMAIL PROTECTED] DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Support login....
Joe, When I contacted BMC about my old login they told me to use the email address that was associated with my account as the login id, with the password for my old account. Once I tried this I was able to get back into support. I seriously don't like the direction that BMC is taking with support but some of the old guys are still around and still very helpful. Good Luck, Dave - Original Message From: Joe DeSouza [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, January 5, 2007 5:36:12 PM Subject: Remedy Support login ** Does anyone on here know what happened to the old user logins? I used to have an account and it suddenly seems to have disappeared. I am at the moment corresponding to Customer support via email and dont seem to be getting too far as they seem to not be able to retrieve my account information.. Has anyone else faced this problem before? I could create a new account as they are suggesting but that would mean I will not have access to any of my historical tickets, enhancement requests, etc that I had submitted.. That would suck... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http:/ss/mail.yahoo.com __20060125___This posting was submitted with HTML in it___ __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Support login....
Just be thankful that you made the transition after they got most of the major bugs out of the system. Some of the rest of us were severely impacted for a while, until they moved out of Production Beta mode. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dave Fincher Sent: Monday, January 08, 2007 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support login ** Joe, When I contacted BMC about my old login they told me to use the email address that was associated with my account as the login id, with the password for my old account. Once I tried this I was able to get back into support. I seriously don't like the direction that BMC is taking with support but some of the old guys are still around and still very helpful. Good Luck, Dave - Original Message From: Joe DeSouza [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, January 5, 2007 5:36:12 PM Subject: Remedy Support login ** Does anyone on here know what happened to the old user logins? I used to have an account and it suddenly seems to have disappeared. I am at the moment corresponding to Customer support via email and dont seem to be getting too far as they seem to not be able to retrieve my account information.. Has anyone else faced this problem before? I could create a new account as they are suggesting but that would mean I will not have access to any of my historical tickets, enhancement requests, etc that I had submitted.. That would suck... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http:/ss/mail.yahoo.com __20060125___This posting was submitted with HTML in it___ __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CLI Create Entry Program
Matt has allowed me to post these on his site - Thanks Matt! http://www.mattreinfeldt.com/site/component/option,com_docman/task,cat_v iew/gid,41/Itemid,28/ Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Monday, January 08, 2007 3:25 PM To: arslist@ARSLIST.ORG Subject: Re: CLI Create Entry Program I wrote two command line apps to create and delete entries. If anyone is interested please contact me off list. If you're interested in the code (VB.Net 2003, ARS .Net API 7.0.2523.16350) I think it could make it to the List (3,288 bytes zipped). Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Friday, January 05, 2007 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: CLI Create Entry Program ** There used to be one on Remedy community downloads.. I do not have access to the Remedy Support site right now or I would have given you the exact name of that utility.. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Axton [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, January 5, 2007 2:38:53 PM Subject: CLI Create Entry Program ** Is there a cli program available capable of create/set/delete/merge entry actions where the source is released under an OSI approved license? Axton __20060125___This posting was submitted with HTML in it___ __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CLI Create Entry Program
Anytime! -Original Message- From: Heider, Stephen [mailto:[EMAIL PROTECTED] Sent: Monday, January 08, 2007 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: CLI Create Entry Program Matt has allowed me to post these on his site - Thanks Matt! http://www.mattreinfeldt.com/site/component/option,com_docman/task,cat_v iew/gid,41/Itemid,28/ Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Monday, January 08, 2007 3:25 PM To: arslist@ARSLIST.ORG Subject: Re: CLI Create Entry Program I wrote two command line apps to create and delete entries. If anyone is interested please contact me off list. If you're interested in the code (VB.Net 2003, ARS .Net API 7.0.2523.16350) I think it could make it to the List (3,288 bytes zipped). Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Friday, January 05, 2007 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: CLI Create Entry Program ** There used to be one on Remedy community downloads.. I do not have access to the Remedy Support site right now or I would have given you the exact name of that utility.. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Axton [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, January 5, 2007 2:38:53 PM Subject: CLI Create Entry Program ** Is there a cli program available capable of create/set/delete/merge entry actions where the source is released under an OSI approved license? Axton __20060125___This posting was submitted with HTML in it___ __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Support login....
Well believe me or not they say they cannot locate my old account.. I was registered with Remedy support years ago using my old email address when I worked with a previous employer, and then after moving to my current employment had my email address on that account changed to my current email address and over a phone call since I could not for some reason remove the old support contract ID's had Remedy support remove that for me, and make my current ID's I use as my default.. All went well for a while till they decided to make that change.. and now I cant get in using either my old email address nor my new one.. The funny thing though is when I hit the link 'Forgot password', it does take me to the 'questionaire' page that helps retreive the password, which off course is of no use to me as I do not have access to that old email address now.. but the fact that it takes me to those questions shows that the old account still exists in their system with that old email address tied to it... Yet their support are unable to retreive that for me... If I try logging in with any of my updated email addresses, their system does not recognize any of those email addresses... So this morning I saw one of their support mails asking me to reregister, as they cant seem to retreive my old account which I can bet for the above reasons is still resident in their system.. Go figure... Thank God for the ARS List - at least we have one consistent source of support for us to bank on.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, January 8, 2007 5:10:06 PM Subject: Re: Remedy Support login ** Just be thankful that you made the transition after they got most of the major bugs out of the system. Some of the rest of us were severely impacted for a while, until they moved out of Production Beta mode. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dave Fincher Sent: Monday, January 08, 2007 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support login ** Joe, When I contacted BMC about my old login they told me to use the email address that was associated with my account as the login id, with the password for my old account. Once I tried this I was able to get back into support. I seriously don't like the direction that BMC is taking with support but some of the old guys are still around and still very helpful. Good Luck, Dave - Original Message From: Joe DeSouza [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, January 5, 2007 5:36:12 PM Subject: Remedy Support login ** Does anyone on here know what happened to the old user logins? I used to have an account and it suddenly seems to have disappeared. I am at the moment corresponding to Customer support via email and dont seem to be getting too far as they seem to not be able to retrieve my account information.. Has anyone else faced this problem before? I could create a new account as they are suggesting but that would mean I will not have access to any of my historical tickets, enhancement requests, etc that I had submitted.. That would suck... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http:/ss/mail.yahoo.com __20060125___This posting was submitted with HTML in it___ __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Passing field ID from a table field as a parameter into RunIf qualification
Has anybody used column that contains fieldIDs of certain fields in a table as a parameter into a run if qualification that qualify for the data value of that field i.e $fieldID$ in an RUNIF qualification for a table loop. ie. NOT $$col_SFGCHGLOEFieldID$$LIKE 0 OR $$col_SFGCHGLOEFieldID$$ != $NULL$ what I am trying to resolve this to $80159$ LIKE 0 OR $80160$ != $NULL$. I think this will help create code in dynamic way. Dunstan Christopher [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Passing field ID from a table field as a parameter into RunIf qualification
I have used dynamic column ID's in a workflow where I have created a configurable audit functionality on fields that could be picked at a configuration table, and stored there.. So when a filter guide runs, it dynamically creates a Run If qualification for a filter that is used in a Filter Guide to compare the DB and TR value of those fields that are selected on the field audit configuration table... So instead of a table loop I use a Filter guide that loops using the Entry ID of that configuration table by starting with the lowest ID and looking for the next ID that is greater than the current one on the next run of that guide in the loop.. Works pretty good... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: Dunstan Christopher [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, January 8, 2007 5:42:55 PM Subject: Passing field ID from a table field as a parameter into RunIf qualification ** Has anybody used column that contains fieldIDs of certain fields in a table as a parameter into a run if qualification that qualify for the data value of that field i.e $fieldID$ in an RUNIF qualification for a table loop. ie. NOT $$col_SFGCHGLOEFieldID$$LIKE 0 OR $$col_SFGCHGLOEFieldID$$ != $NULL$ what I am trying to resolve this to $80159$ LIKE 0 OR $80160$ != $NULL$. I think this will help create code in dynamic way. Dunstan Christopher [EMAIL PROTECTED] __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FYI: BMC Knowledge base searching tip....
I've worked with this knowledge base for about 2-3 years now, when it was still called KMR. It utilizes Hummingbird SearchServer, while it's great for text/natural language queries, it's more difficult to find data regarding what you are exactly looking for here. The reason you get more records for KM-... it is looking through the entire document contents NOT the actual Document ID you are trying to find. So if the document ID KM-10005381 is mentioned in any content it will increase that document's ranking. What's more, is that it will approximations, it will look for the substring KM- in the content making the result sets even larger. 0 (zero) and the word other is a wildcard. *shrug* Perhaps, a RFE should be submitted to request that a field be provided that you can search by specific Document ID. I know this is in the now defuct KMR, I can't speak for RKM. Regards, Ryan -- Ryan Sherrer -- Senior Developer Progressive -- ETG -- SMT ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FYI: BMC Knowledge base searching tip....
Wow, nice spelling mistakes there. *laugh* defuct == defunct Regards, Ryan -- Ryan Sherrer -- Senior Developer Progressive -- ETG -- SMT ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Signal 11 (SEGV) during 7.0.1 start up
We are recieving a Signal 11 (SEGV) when starting the arserver, this is happening when the arserverd do the LoadSchemaDefnFromFile process, any ideas? Below is the arerror.log with the signal 11 error Platform Solaris SunOS 5.9 DB Oracle 10.2.0.2 using the 32 bit 10gR2 client lib 7.00.01 installed as NON-ROOT no UNICODE *ARERROR.LOG:* Mon Jan 8 16:26:31 2007 390600 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Mon Jan 8 16:26:31 2007 11 Timestamp: Mon Jan 08 2007 16:26:31.1526 Thread Id: 4 Version: 7.0.01 200609271856 Sep 27 2006 19:28:30 ServerName: txfriqarm1s Database: SQL -- Oracle Hardware: sun4u OS: SunOS 5.9 RPC Id: 0 RPC Call: 0 RPC Queue: 390600 Protocol Version: 12 Client IP Address: Logging On: Escalation Stacks: /opt/ar/txcarcqrm1s/bin/arserverd:DumpStackTrace+0x88 /opt/ar/txcarcqrm1s/bin/arserverd:SignalTrapProc+0x160 /usr/lib/libthread.so.1:0x15b0c /usr/lib/libthread.so.1:0xf804 /usr/lib/libthread.so.1:0xf9b4 /opt/ar/txcarcqrm1s/bin/arserverd:LoadSchemaDefnFromFile+0x120 [ Signal 11 (SEGV)] /opt/ar/txcarcqrm1s/bin/arserverd:UpgradeServerFormWithField+0x28c /opt/ar/txcarcqrm1s/bin/arserverd:__1cbCUpgradeServerStatsToVersion26FpnOARSchemaStruct_pnRARUserCacheStruct__i_+0x28 /opt/ar/txcarcqrm1s/bin/arserverd:UpgradeInternalSchemaServerStats+0x60 /opt/ar/txcarcqrm1s/bin/arserverd:UpgradeInternalSchemaDefn+0xb8 /opt/ar/txcarcqrm1s/bin/arserverd:CheckSvrSchemasStructures+0xcc /opt/ar/txcarcqrm1s/bin/arserverd:InitializeServerCache+0x510 /opt/ar/txcarcqrm1s/bin/arserverd:WorkerThread+0x230 /opt/ar/txcarcqrm1s/bin/arserverd:RestartableThreadMain+0x60 /opt/ar/txcarcqrm1s/bin/arserverd:UnixThreadStartRoutine+0xe8 /usr/lib/libthread.so.1:0x157b4 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy Support login....
I stand corrected.. they say they do have my old account on my system but they cannot restore it so I can access it... Their story is they cannot transfer those old tickets either if I create a new ID. All I need them to do is use one of my new email addresses so I can log into the same ID instead of using that old email address.. Joe - Original Message From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, January 8, 2007 5:10:06 PM Subject: Re: Remedy Support login ** Just be thankful that you made the transition after they got most of the major bugs out of the system. Some of the rest of us were severely impacted for a while, until they moved out of Production Beta mode. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dave Fincher Sent: Monday, January 08, 2007 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support login ** Joe, When I contacted BMC about my old login they told me to use the email address that was associated with my account as the login id, with the password for my old account. Once I tried this I was able to get back into support. I seriously don't like the direction that BMC is taking with support but some of the old guys are still around and still very helpful. Good Luck, Dave - Original Message From: Joe DeSouza [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Friday, January 5, 2007 5:36:12 PM Subject: Remedy Support login ** Does anyone on here know what happened to the old user logins? I used to have an account and it suddenly seems to have disappeared. I am at the moment corresponding to Customer support via email and dont seem to be getting too far as they seem to not be able to retrieve my account information.. Has anyone else faced this problem before? I could create a new account as they are suggesting but that would mean I will not have access to any of my historical tickets, enhancement requests, etc that I had submitted.. That would suck... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http:/ss/mail.yahoo.com __20060125___This posting was submitted with HTML in it___ __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Patch 20?
According to Product Support and Required Upgrades Summary for USA 2007 Daylight Saving Time Changes document at http://www.bmc.com/USA/Support/attachments/BMC_DST_Summary_2007_01_07.pdf planned resolution date for ARS 6.3 patch 20 is 1/15/2007. Thanks Shweta Pickering, Christopher [EMAIL PROTECTED] wrote: All, I am anxiously waiting for any kind of release of patch 20 but as of Friday, I have not been able to get any projected date. It is currently in QA but that is all I can get. Chris Pickering Premiere Global Services -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Monday, January 08, 2007 10:54 AM To: arslist@ARSLIST.ORG Subject: Patch 20? I've seen quite a bit of discussion regarding 6.3 Patch 20...but I do not seem to be able to see it on the ftp for download...is it currently a limited release patch? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FYI: BMC Knowledge base searching tip....
Ryan, I think we're all pretty clear on what it's doing. I think Matt was gently wondering out loud WHY it weights the KM- more than the unique number associated with that string, as part of a larger question: why the indexes on the KM aren't set up to assist the users in doing what they would intuitively do, rather than what the BMC Marketing (a.k.a. Engineering) staff thinks they would or should do. A question many have asked themselves, in all probability. Yet another example of people without much apparent knowledge of Remedy or its users making decisions on how we do our jobs. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of vital3d Sent: Monday, January 08, 2007 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: FYI: BMC Knowledge base searching tip I've worked with this knowledge base for about 2-3 years now, when it was still called KMR. It utilizes Hummingbird SearchServer, while it's great for text/natural language queries, it's more difficult to find data regarding what you are exactly looking for here. The reason you get more records for KM-... it is looking through the entire document contents NOT the actual Document ID you are trying to find. So if the document ID KM-10005381 is mentioned in any content it will increase that document's ranking. What's more, is that it will approximations, it will look for the substring KM- in the content making the result sets even larger. 0 (zero) and the word other is a wildcard. *shrug* Perhaps, a RFE should be submitted to request that a field be provided that you can search by specific Document ID. I know this is in the now defuct KMR, I can't speak for RKM. Regards, Ryan -- Ryan Sherrer -- Senior Developer Progressive -- ETG -- SMT ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FYI: BMC Knowledge base searching tip....
Off hand thought ...Could it be doing the Google formatting where -... means to exclude. That would mean KM-10005381 would find all documents with KM that do not contain -10005381 Wouldn't that be a kick, to return all documents but the one you want. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, January 08, 2007 5:48 PM To: arslist@ARSLIST.ORG Subject: Re: FYI: BMC Knowledge base searching tip Ryan, I think we're all pretty clear on what it's doing. I think Matt was gently wondering out loud WHY it weights the KM- more than the unique number associated with that string, as part of a larger question: why the indexes on the KM aren't set up to assist the users in doing what they would intuitively do, rather than what the BMC Marketing (a.k.a. Engineering) staff thinks they would or should do. A question many have asked themselves, in all probability. Yet another example of people without much apparent knowledge of Remedy or its users making decisions on how we do our jobs. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of vital3d Sent: Monday, January 08, 2007 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: FYI: BMC Knowledge base searching tip I've worked with this knowledge base for about 2-3 years now, when it was still called KMR. It utilizes Hummingbird SearchServer, while it's great for text/natural language queries, it's more difficult to find data regarding what you are exactly looking for here. The reason you get more records for KM-... it is looking through the entire document contents NOT the actual Document ID you are trying to find. So if the document ID KM-10005381 is mentioned in any content it will increase that document's ranking. What's more, is that it will approximations, it will look for the substring KM- in the content making the result sets even larger. 0 (zero) and the word other is a wildcard. *shrug* Perhaps, a RFE should be submitted to request that a field be provided that you can search by specific Document ID. I know this is in the now defuct KMR, I can't speak for RKM. Regards, Ryan -- Ryan Sherrer -- Senior Developer Progressive -- ETG -- SMT ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ITSM 7 - Installation Oddity
Hi Listers! So I loaded ARS 7.01, approval server, assignment engine and CMDB 2.0x. So far so good right? Well, I installed Incident management; the folders were created but the forms don't show up in AR Admin, nor can I access any of the functionality via the user tool. So I removed the folder, registry keys, etc and did a reinstall. Again, it appeared to function just fine but again, no components were accessible... I have since installed Problem and Change management without any issues. I reviewed the incident management installation logs and everything looks fine...there are no errors; installation completed successfully. Can somebody tell me what I missed? Why doesn't Incident management work and how can I fix it? Thanks in advance! Eli ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FYI: BMC Knowledge base searching tip....
LOL! It would, indeed, Fred. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, January 08, 2007 4:09 PM To: arslist@ARSLIST.ORG Subject: Re: FYI: BMC Knowledge base searching tip Off hand thought ...Could it be doing the Google formatting where -... means to exclude. That would mean KM-10005381 would find all documents with KM that do not contain -10005381 Wouldn't that be a kick, to return all documents but the one you want. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, January 08, 2007 5:48 PM To: arslist@ARSLIST.ORG Subject: Re: FYI: BMC Knowledge base searching tip Ryan, I think we're all pretty clear on what it's doing. I think Matt was gently wondering out loud WHY it weights the KM- more than the unique number associated with that string, as part of a larger question: why the indexes on the KM aren't set up to assist the users in doing what they would intuitively do, rather than what the BMC Marketing (a.k.a. Engineering) staff thinks they would or should do. A question many have asked themselves, in all probability. Yet another example of people without much apparent knowledge of Remedy or its users making decisions on how we do our jobs. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of vital3d Sent: Monday, January 08, 2007 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: FYI: BMC Knowledge base searching tip I've worked with this knowledge base for about 2-3 years now, when it was still called KMR. It utilizes Hummingbird SearchServer, while it's great for text/natural language queries, it's more difficult to find data regarding what you are exactly looking for here. The reason you get more records for KM-... it is looking through the entire document contents NOT the actual Document ID you are trying to find. So if the document ID KM-10005381 is mentioned in any content it will increase that document's ranking. What's more, is that it will approximations, it will look for the substring KM- in the content making the result sets even larger. 0 (zero) and the word other is a wildcard. *shrug* Perhaps, a RFE should be submitted to request that a field be provided that you can search by specific Document ID. I know this is in the now defuct KMR, I can't speak for RKM. Regards, Ryan -- Ryan Sherrer -- Senior Developer Progressive -- ETG -- SMT ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Implementing Silent SSO. Has anyone Implemented a custom SSSO.
I am using Netpoint's SSO Authenticator. when I type url to login to remedy through the web browser from my workstation the authentication happens and Netpoint populates the HTTP headers. How can I check the HTTPHeader variables are popluated as soon as I submit the HTTP request. The req I type will be something like, http://localhost:8080/arsys/shared/login.jsp and when I do that the HTTP Headers should be populated by Netpoint. How can I make sure, Netpoint Authentication has done it correctly. How can I quickly check that? Your response will be appreciated. SK ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FYI: BMC Knowledge base searching tip....
Rick, The simple answer is if the string KM- shows up more the document population it is going to rank that resultset higher than a unique string regardless of the search query. There is a way around this however, just as Matt suggested using the Document ID sans the KM-. Again, the proper route would be to provide a new field for searching on Document ID only, not this backwards way. Good luck, as I don't see that happening soon. :( I am just providing information from my own experience with the technology that is being used here. Thanks for the reply! Ryan -- Ryan Sherrer -- Senior Developer Progressive -- ETG -- SMT ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ClearCase
Hello Doug, We had integrated ClearCase with Remedy on our development server without any major hiccups. The entire process is well defined in AdvanceGuide-6.30 pages 323-340. Hope that helps! Warm Regards, Nisha Ramtri STMicroelectronics Pvt. Ltd. Extn:199-6247 Direct: 0120-4006247 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug Sent: Tuesday, January 09, 2007 2:26 AM To: arslist@ARSLIST.ORG Subject: ClearCase ** Anyone out there integrated ClearCase (Rational) with Remedy version 6.x? Doug Tanner Senior Developer Remedy Skilled Professional (RSP) (704) 328-3178 [EMAIL PROTECTED] DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: FYI: BMC Knowledge base searching tip....
I am disappointed that the prefix (that would appear on every record) is not in the exclude list. (Assuming there is such a thing. Like the old FTS had. And I am fairly sure it exists in the new FTS too.) I am also disappointed that the total string match does not weigh higher than a partial string match. (Why should multiple partial matches of 81 or 381 or KM- be considered a better match than a single match of the whole supplied search value KM-10005381? Just because the is a popular word in the data does not make it a good candidate to match on. The existing rules just do not compute for me.) I am also disappointed that there is no obvious way to look up a specific entry when you know the primary key. The addition of a separate KB-ID field does not sound like it should be that hard to do. (That single field and a simple active link, or maybe three, should avoid the whole FTS feature all together.) I guess I was just belly aching about some features that just seems so obvious to me. I still hope the searching tip might be of some help to some of you out there. (The tip will likely also serve as a workaround that will also prevent BMC from taking 10 minutes to make such a simple change to solve our root problem too. But maybe that is just my current foul mood speaking.) But as I sit here, preparing for a late night production deployment, after watching the OSU Buckeyes lose a National Championship I just think there are more important things than FTS right now. Go Bucks. Congratulations Gators. You earned it this year. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Passing field ID from a table field as a parameter into RunIf qualification
Dunstan,
What I think Joe is trying to say is...
You want to use the EXTERNAL() operator in that Run if. However you
need to first set a Character field with a value of the full
qualification you want to test.
So add a display only (z-Temp) field that you set with the string:
NOT (+$col_SFGCHGLOEFieldID$+)LIKE 0 OR
+$col_SFGCHGLOEFieldID$+ != $\NULL$
Then have the Run If set like...
EXTERNAL($z-Temp$) AND $z-Temp$ != $NULL$
And that should get the job done.
Just keep in mind the following:
(Which you can find in the Admin tool Help menu.Search the INDEX for
EXTERNAL or Operators
***
EXTERNAL() evaluates to True when:
The field specified contains an expression that evaluates to True.
The field is empty.
The field does not exist or is not a character field.
If you use keywords as part of a qualification in a field called by
EXTERNAL(), you must add an escape character (\) to the keywords. This
prevents the keywords from expanding prior to being used in the
qualification.
For example, if you have a table field with a qualification of
EXTERNAL($Qualify Field$)
and Qualify Field is a character field with a value of
('Create Date' $TIMESTAMP$) AND ('Login Name' = $USER$)
the table field will not produce expected results when refreshed. The
keywords will expand, producing a qualification such as
('Create Date' 05/22/02 11:00:34 AM) AND ('Login Name' = Demo)
This is not a valid query, since the date/time and character values
are not enclosed in quotation marks. To prevent the keywords from
expanding, write the qualification like this:
('Create Date' $\TIMESTAMP$) AND ('Login Name' = $\USER$)
In forms viewed on the Web, if EXTERNAL() references a field that
contains a qualification such as $Date 1$ = 'Date 2', you must add
double quotation marks around $Date 1$, like this:
$Date 1$ = 'Date 2'.
***
Based on what you postedmy guess is that this is what is happening
for your existing workflow: (If the admin tool will even let you save
the Run If value at all.)
the value of:
$$col_SFGCHGLOEFieldID$$
would be a litteral value of $$col_SFGCHGLOEFieldID$$ (no eval
would be done on the string, and the value in the column would not be
used.)
HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 1/8/07, Joe DeSouza [EMAIL PROTECTED] wrote:
**
I have used dynamic column ID's in a workflow where I have created a
configurable audit functionality on fields that could be picked at a
configuration table, and stored there.. So when a filter guide runs, it
dynamically creates a Run If qualification for a filter that is used in a
Filter Guide to compare the DB and TR value of those fields that are
selected on the field audit configuration table...
So instead of a table loop I use a Filter guide that loops using the Entry
ID of that configuration table by starting with the lowest ID and looking
for the next ID that is greater than the current one on the next run of that
guide in the loop..
Works pretty good...
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.
- Original Message
From: Dunstan Christopher [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, January 8, 2007 5:42:55 PM
Subject: Passing field ID from a table field as a parameter into RunIf
qualification
**
Has anybody used column that contains fieldIDs of certain fields in a table
as a parameter into a run if qualification that qualify for the data value
of that field i.e $fieldID$ in an RUNIF qualification for a table loop.
ie.
NOT $$col_SFGCHGLOEFieldID$$LIKE 0 OR
$$col_SFGCHGLOEFieldID$$ != $NULL$
what I am trying to resolve this to $80159$ LIKE 0 OR $80160$ !=
$NULL$.
I think this will help create code in dynamic way.
Dunstan Christopher
[EMAIL PROTECTED]
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Re: Using DSO to swap dockets between ARS ITSM 5 ITSM 7
Ok. Thanks gents. Hopefully the interface itself won't live very long either. On 1/9/07, Axton [EMAIL PROTECTED] wrote: ** The only problem I would raise with this approach follows. - The data structures are very different between the two releases - The business rules that are enforced against requests are very different between the two releases - In order to DSO data between the two releases, you are going to have to account for every discrepency between the above two items My prediction is that this will lead to a maintenence nightmare in the short term, taking away from time that would be better spent performing the upgrade. To put into the context of a scenario: You set up both servers; you set up the DSO between the two server; you fight a never ending battle of problems with the DSO feed between the two servers; you burn all your time firefighting instead of doing an upgrade. I'm not saying it's impossible to take this approach, but I see far too many possiblities for problems and would therefore discourage it. Axton Grams On 1/7/07, George Jungle [EMAIL PROTECTED] wrote: ** we're talking months... i.e. 6. What's going to take the longest is migrating interfaces. Hence the need. On 1/6/07, Axton [EMAIL PROTECTED] wrote: ** Because of the speed that we need to get this new system in place (business need) What is the need (window)? Axton Grams On 1/5/07, George Jungle [EMAIL PROTECTED] wrote: ** Hi all, I've been given an interesting task. We are implementing a new Remedy platform (ARS 7.1 + ITSM 7.0 + CMDB 2.0) which will supersede our existing Remedy platform (ARS 5.1.2 + customised ITSM 5). Because of the speed that we need to get this new system in place (business need), we're going down the path of constructing a bridge between the 2 systems to help in the migration of both users and interfaces. We've decided that DSO is the best tool to use in providing this bridge to help replicate Incident/Problem dockets between both systems (only to provide visibility, excludes transactional data around auditing history, SLAs, notifications etc...) and Change dockets from the 5 - 7 systems. This will involve developing or understanding the mapping between the business processes/workflow between the ITSM 5 ITSM 7 systems. My question is, has anyone attempted this type of connectivity using DSO and mapping the ITSM instances before or can anyone provide any helpful words of advise about potential pitfalls? Appreciate the help. George __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: IE7.0 Compatible with Mid- tier 6.3
Hello Jaya, Just to let you know that currently we are also testing IE 7 with mid-tier 6.3 and I have been using this since last 20 days. No problem has come uptil now. Warm Regards, Nisha Ramtri STMicroelectronics Pvt. Ltd. Extn:199-6247 Direct: 0120-4006247 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben HCS Nederland Sent: Friday, December 29, 2006 2:06 AM To: arslist@ARSLIST.ORG Subject: Re: IE7.0 Compatible with Mid- tier 6.3 ** Hi listners, At this moment Remedy doesn't officially support IE 7.0 in combination with the 6.3 midtier. However, Remedy says that it should work without any problems. This is the answer Remedy support gave me: 6.3 and 7.0 Mid-Tier are not supported with IE 7.0 but SHOULD work ok, we do not know of any issues with these version of Mid-Tier (other than the tabbing issue which is in 7.0.1 as well)...7.0.1 Mid-Tier does support IE7 with the one known limitation of multiple tab feature which we will not be addressing until next release of Mid-Tier . Regards, Ben _ Date: Wed, 27 Dec 2006 13:17:41 -0500 From: [EMAIL PROTECTED] Subject: Re: IE7.0 Compatible with Mid- tier 6.3 To: arslist@ARSLIST.ORG ** We have ARS 7 working with IE 7. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 27 Dec 2006 1:04 PM Subject: Re: IE7.0 Compatible with Mid- tier 6.3 ** I have used IE 7 on MT 6.3 and haven't seen any apparent problems with it.. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. - Original Message From: jaya munjal [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, December 26, 2006 4:52:28 AM Subject: IE7.0 Compatible with Mid- tier 6.3 ** Hi List In my organization, we are upgrading our browsers to IE7.0. I wanted to know if Remedy officially supports IE7.0 with ARS 6.3 In the compatibility matrix on IE 6 is mentioned, I thought may be that not upgraded. Therefore wanted your views if any one out there is also using IE 7.0. I have done few test of my application on IE 7 and it is working fine. Wanted to know fellow listmates experiences Regards Jaya __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com __20060125___This posting was submitted with HTML in it___ _ http://pr.atwola.com/promoclk/1615326657x4311227241x4298082137/aol?redir=ht tp://www.aol.com/newaol Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. __20060125___This posting was submitted with HTML in it___ _ Probeer Live.com: je eigen persoonlijke opstartpagina met alleen de dingen die jij belangrijk vindt op één plek. binnen één omgeving. http://www.live.com/getstarted __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
