Re: User Connected From Another Machine
Thank you Daniel and Frank. What is the difference in license handling on the web and the WUT? I mean I don't have to log out of the WUT, why isn't it handled the same way on the web? - Murtuza. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Wednesday, May 02, 2007 6:24 PM To: arslist@ARSLIST.ORG Subject: Re: User Connected From Another Machine ** Be careful when you call PERFORM-ACTION-EXIT-APP. Just because one window is closing does not mean the user is quitting the application. On 5/2/07, CONDREA, Daniel [EMAIL PROTECTED] wrote: Hi Murtuza, In theory the flowing workflow should release a floating license. When an ARS user uses his/her mouse to close a BROWSER the event Window close takes place. The idea is to build a active link that fires on Window close and has an action Run Process with PERFORM-ACTION-EXIT-APP In my case it works on ARS 7 and Mid-Tier 7 patch 2 Regards, Daniel Functionality was suggested by: -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto: mailto:arslist@ARSLIST.ORG [EMAIL PROTECTED] On Behalf Of Murtuza Bookwala Sent: Wednesday, May 02, 2007 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: User Connected From Another Machine Folks, I keep getting this error on BMC'c support website as well. The worst part is there is no logout button on most pages. Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, May 02, 2007 4:39 AM To: arslist@ARSLIST.ORG Subject: Re: User Connected From Another Machine On 7.x, if a user connects to remedy using the user tool, then connects via the mid-tier, they are asked to override the session. Subsequent attempts to switch back and forth between the user tool and mid-tier will result in this error. The only way to get around this is the log out of one client before logging into the other. If you happen to close your browser window without logging out, you're pretty much screwed and the admin has to release the session to log back into the mid-tier. If the admin has already released the session in the last hour, then there is no way to log into the user tool without waiting an hour for the mid-tier session to be collected by the garbage man. Axton Grams On 5/1/07, Candace DeCou [EMAIL PROTECTED] wrote: Gee Les - we get it all the time too on 6.3 Patch 20 with web users, but we were under the impression that they fixed that with the Patch 21. You are on 7.x so what the heck is that about? From the sounds of it, this is an ongoing issue. I know for lack of time right now to get us to Patch 21, we are left with users hanging after saying Yes to the message and we have to release their licenses. None of our users are on VPN. Please keep us posted on whatever you discover. Now I don't want to move to 7.x since this problem has been a bit of a nightmare already. Hope all is well with you. :) Candace -Original Message- From: Action Request System discussion list(ARSList) __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Critical, Users cannot get to server
Check if the server is set up with a port. -- Jarl On 5/2/07, Mahan, Janet L [EQ] [EMAIL PROTECTED] wrote: ** Has anyone experienced this before? We can get to the admin client but users cannot access Remedy via PC, Mid-tier or unix client, they get an RPC timeout. We are on a unix server, remedy server 6.0.1, sybase. Janet L Mahan [EMAIL PROTECTED] 941.766.6199 EMBARQ™ - Lnt-Natlnetops-Intelligenetsvc Network Systems Admin II __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy change Management 6.0 and EPM 2007 integration.
Hello List, Please advice me some contact person or the document w.r.t Remedy Change Management 6.0 and EPM 2007 integration. Regards Manish ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Pages No Longer Displaying in Page Holder Field - RESOLVED
That's it. It was checked, and after unchecking the tabs returned. Interestingly, the tabs appeared fine on the dev server even with the Tabless Border checked. The only difference between the production server and the dev server is the patch level. Thanks. Stephen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, May 02, 2007 5:24 PM To: arslist@ARSLIST.ORG Subject: Re: Pages No Longer Displaying in Page Holder Field Per chance, is the tabless borderless page fields option set on the form? In the 7.0.1 p2 user tool patch, they had this listed as one of the defects: SW00257841 A tabless/borderless page field will not have the labels for the tabs, and the height for the tabs will be 1 pixel. This may or may not be an issue in the 6.3 series. Axton Grams On 5/2/07, Heider, Stephen [EMAIL PROTECTED] wrote: On one of my display-only forms the pages/tabs appear as tiny squares about 1/8 tall. You can just barely click on the tabs to display the pages. This is occurring with all users and on any computer. The tabs on the same form on the dev server appears normal. I did clear the local cache/temp files on the client computers. As a test, I exported the form from production and imported it into the dev server. It still appears fine on the dev server, just not production. I have scheduled a reboot of the production server tonight. This may clear it up. Any ideas as to why this is occurring with just one form? Production: ARS 6.3 p16 Windows 2003 SQL 2000 Development: ARS 6.3 p21 Windows 2003 SQL 2000 Stephen __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: arserver and midtier
David, We have the same setup, though we are using MS SQL on a clustered SAN. The Midtier, ARServer and AREmail all run on a Dell Poweredge 1650. It's been this way for the past 3 years. Before that even the MS SQL server was on the same box but the DB had a meltdown ( that was the worst Thanksgiving week of my life). One word of caution, remind your sys admins that the Cluster with the DB must come up before the ARSystem server. When they did a scheduled restart ( without informing me ) they let the ARServer box come up first and couldn't figure out why the ARSystem Applications were not working all weekend. And to concur with Rick and Brad, it always depends on the needs of the community and the load on the system. We only get 150 - 200 Helpdesk tickets a day. With more emphasis coming on using Midtier I am actually planning on setting up a secondary server to handle Midtier usage when the demand grows. HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel Sent: Wednesday, May 02, 2007 10:53 PM To: arslist@ARSLIST.ORG Subject: Re: arserver and midtier ** Depends. If your MidTier services are intended only for internal use, then MidTier can run on the same platform as your AR System server and applications. (This may or may not be the best design, however, as application+database demands may be very different than webserver demands.) But if your MidTier services are also intended for external use, then Rick is correct -- you really should consider putting the MidTier server out in a DMZ, while keeping the application+database server well protected behind your firewall. Already have a webserver in a DMZ? Great! Just install MidTier to that server. -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, May 02, 2007 4:21 PM To: arslist@ARSLIST.ORG Subject: Re: arserver and midtier ** Depending on your usage, it can work just fine like that. One other thing to consider, though, is where the web access (i.e. the web server) needs to be in your network architecture and security model. DB and Application servers need to be protected well behind the firewall, but a web server may need to be located outside the DMZ to allow outside access to it. If your web server and application server are the same box, you lose that flexibility, and have to make a difficult choice with no good answer. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Koski, David Sent: Wednesday, May 02, 2007 3:43 PM To: arslist@ARSLIST.ORG Subject: arserver and midtier ** Remedy doesn't recommend running Midtier and the ARServer on the same box for performance issues, and I'm curious if anyone is doing this. Our scenario is this. I want to put oracle into a RAC cluster on its own servers (And possibly a third off site system using Data Guard). In that scenario, I was looking at consolidating the midtier, web, and ARS process into a single set of boxes (1 box with the production, 1 box for the backup system). Midtier usage is extremely light, and most of the access is via the aruser clients. Is anyone doing this? Does anyone see a problem with doing this? (In our case, I would think 4 gig max memory with a set of intel dual core dual processors would be enough on the front end to handle this, but...) Because of the cluster, I'm trying to keep the number of boxes to a minimum, since 5 would be a tough sell, let alone separating midtier/web our onto it's own set of boxes, particularly since the usage is really light. Thoughts? Thanks David __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Installation of ARS 6.3 patch 20
We are still having problems with this install - Remedy has not been much help, even after escalation. We reinstalled development and were able to bring it back up, shut down, and started the integration install. We tried renaming the development path so that they didn't mix this time, but the integration install is still trying to put files in the development directory structure - even though it isn't there anymore. Is there a way to force Remedy into a specific path structure? We are installing two instances on one box, one for development and one for integration. Development is fine, but the integration install tries to use the development paths - we are telling it during the install to go to the integration path, but it seems to be a little strong minded. This has been running like this for quite some time, so this isn't anything new, just a new version. Sue -Original Message- From: Barber, Sue [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 3:33 PM To: Joe D'Souza Subject: RE: Installation of ARS 6.3 patch 20 We will try that first thing in the AM - will let you know what happens. Thank you, Sue From: Joe D'Souza [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 3:28 PM To: Barber, Sue Subject: RE: Installation of ARS 6.3 patch 20 Sue, Technically yes, using the installer it should have worked.. I did do a patch 20 install and had no problems with it using the installer.. Did you verify that the downloaded installer file has not been updated at the website? Maybe there might have been a problem with the released version of it earlier and they might have replaced it with some other? I'd roll out of the update go back to your previous patch version, get the ARS started and working on that version, then download patch 20's installer, and run the install.. Joe -Original Message- From: Barber, Sue [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 2:54 PM To: Joe D'Souza Subject: RE: Installation of ARS 6.3 patch 20 Joe, We did use the installer, but a co-worker downloaded it a few weeks back for our development install. This is a new install, we attempted to install, it failed, then we did an overwrite. Shouldn't that have worked? Sue From: Joe D'Souza [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 2:45 PM To: arslist@ARSLIST.ORG Cc: Barber, Sue Subject: RE: Installation of ARS 6.3 patch 20 Sue, It appears you have used the file replace method to install this patch.. There is a known issue with ARS 6.3 upgrade to patch 20.. The file replacement method of installing the patch fails with exactly the same error that you pointed out.. Instead download the installer and upgrade the ARS Server using the installer to install that patch.. It will work.. Hope this helps.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Barber, Sue Sent: Tuesday, May 01, 2007 11:04 AM To: arslist@ARSLIST.ORG Subject: Installation of ARS 6.3 patch 20 ** Hello all, We installed ARS 6.3, patch 20 on a new db instance of Oracle 10g and are getting the following errors - cant' seem to pinpoint where the issue is. This system is a Solaris system - Oracle 10g with 9 libraries, we have two instances of Remedy (one for development and one for test on this box). We installed the development with no problems, started out test environment install yesterday and it appears to be grabbing pieces of both instances, as well
Re: Put current user credential into ViewFormServlet call
It's really not a good idea to pass your username and password like this. It's very insecure. Axton Grams On 5/2/07, Vyom Labs - ITSM Support [EMAIL PROTECTED] wrote: Danny if you want to open a form on click option in browser window and you don't want the login page once again then you should use the run process in if action- PERFORM-ACTION-OPEN-URL new http://mid_tier_server/arsys/servlet/ViewFormServlet?form=FormNameserver=server_nameusername=user_namepwd=password http://%3Cmid_tier_server%3E/arsys/servlet/ViewFormServlet?form=%3CFormName%3Eserver=%3Cserver_name%3Eusername=%3Cuser_name%3Epwd=%3Cpassword Hope this will help you. Regards, Vipin -- www.vyomlabs.com Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy Danny Yan wrote: ** Hi Listers, After read emails about ravelling message, I found the def files from community download, but any of the three forms refused to be import. (AR 701 w/o patches), the error message is input buffer is null, after read the def file, I saw some French, such as Historique..., I guess it's the problem. Any ideas? So I just followed previous email explaining marquee, and fill the view field, it works to scroll with link, but the problem is: When the link( listed below) is clicked in browser, a new window is opened with login page. If I use the original support user to login, i.e. Sam Secoundlevel, but not Demo, there will be a error, saying the user is already loged on from another machine and failed to log on. I think maybe I should not use ViewFromSerlet action, it will generate a new session. How about open form and view directly? http://web server/arsys/servlet/ViewFormServlet?server=ARServerusername=userpwd=pwdform=SHR%3ABulletinview=viewnameeie=$colBBEntryID$ -- Regards, Danny Yan __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: User Connected From Another Machine
Against what is the guid bound? Client type, ip, session? Thanks, Axton On 5/2/07, Easter, David [EMAIL PROTECTED] wrote: Note that tracking of the IP address used by clients changed in AR System 7.0.01 - so when debugging these kind of issues, the cause may be different in 6.03 than in 7.0.01. From the release notes of AR System 7.0.01: IP address change does not require new login With version 7.0.01, the AR System server enforces licenses on the basis of globally unique identifiers (GUIDs) instead of IP addresses. Because of this, users will not have to log in again when their IP address changes, for example, by an ISP using dynamic DNS. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Murtuza Bookwala Sent: Tuesday, May 01, 2007 11:12 PM To: arslist@ARSLIST.ORG Subject: Re: User Connected From Another Machine Folks, I keep getting this error on BMC'c support website as well. The worst part is there is no logout button on most pages. Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, May 02, 2007 4:39 AM To: arslist@ARSLIST.ORG Subject: Re: User Connected From Another Machine On 7.x, if a user connects to remedy using the user tool, then connects via the mid-tier, they are asked to override the session. Subsequent attempts to switch back and forth between the user tool and mid-tier will result in this error. The only way to get around this is the log out of one client before logging into the other. If you happen to close your browser window without logging out, you're pretty much screwed and the admin has to release the session to log back into the mid-tier. If the admin has already released the session in the last hour, then there is no way to log into the user tool without waiting an hour for the mid-tier session to be collected by the garbage man. Axton Grams On 5/1/07, Candace DeCou [EMAIL PROTECTED] wrote: Gee Les - we get it all the time too on 6.3 Patch 20 with web users, but we were under the impression that they fixed that with the Patch 21. You are on 7.x so what the heck is that about? From the sounds of it, this is an ongoing issue. I know for lack of time right now to get us to Patch 21, we are left with users hanging after saying Yes to the message and we have to release their licenses. None of our users are on VPN. Please keep us posted on whatever you discover. Now I don't want to move to 7.x since this problem has been a bit of a nightmare already. Hope all is well with you. :) Candace -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Plante, Martin Sent: Tuesday, May 01, 2007 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: User Connected From Another Machine -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] Sent: 1 mai 2007 10:44 To: arslist@ARSLIST.ORG Subject: User Connected From Another Machine Hey Folks, Users here are getting the following message on a regular basis: This user is currently connected from another machine. Would you like to attempt to override the existing connection? Now, the users are not connected from any other machines. Further, this message normally pops up as they are performing a search. The error log is filling with these messages. I have been talking to Remedy Support about this but that hasn't been any help. Their latest response was to install the patch for the user client (but they haven't told me if it actually addresses my issue) Their response prior to that one was: After some research on VPN, the problem seems to be related to the VPN configuration, which allow users to override the server routing addresses to access the same server with different IP. A possible solution is route your connection to the ARS server over the network and reroute VPN connections to the server. Your Network administrator would help you with that configuration. I talked to my network admin and was told that VPN should not be a problem because IP addresses do not change often enough or at all. Has anyone had any issues with this? Does anyone have any ideas? ARS server 7.0.01 Client 7.0.01 AIX 5.2 Oracle 9.2.0.5.0 Thanks Les Ganton __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Re: CR XI - building reports - Error 9011 ?
Hi Patrick, The ARERROR 9011 is Loading of encryption library failed.This error is occurred because the encryption shared library DLL could not be successfully loaded. Only Crystal 9 is supported by remedy it has not updated the driver to 10 or 11. The culprit is the crdb_odbc.dll; you need a version in the 9.n.n.n range. I have found three in my CR 10 Pro setup in the \Program Files\Common files\Crystal Decisions directories. One of these was version 9.2.0.564 (right-click on the dll, select Properties, read the Version tab). The other three I renamed so CR couldn't use them and then copied the version 9 dll into the three directories where I found crdb_odbc.dll. I also renamed crdb_odbc_res_en.dll. Now it all works successfully. Hope this will help you. Regards, Sandeep. -- www.vyomlabs.com Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy patrick zandi wrote: ** I put in a ticket already. ENV Windows 2003 SP2 / ARS 7.00 P2 / Oracle 10.2.0.3 http://10.2.0.3 backend - solaris Trying to rebuild all CR's for migration to 7.01 P2 or P3 / Getting following error:: Database connector error '220:driver] out of range [database vendor code:9011]' CR XI version is the following:: 11.5.8.826 -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ITSM 7 Operational Categorizations
The one problem I have had trouble thinking of a way to categorize is a performance issue that deals with performance slowness for a server, desktop, laptop, etc. What is the right Tier 1 for this? I cant seem to come up with a good verb for this to classify this in an Operational Categorization. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, May 02, 2007 10:45 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Operational Categorizations Yeah, I know the tier 3 is optional, and we're going to stay very generic in that (i.e. PC, Application, Server), so that we don't step on the specific product data in the Product Cats. So Tier 3 (Application) will be the leadin to the details (Office/Excel) in the product cats. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gareth Oliver Sent: Wednesday, May 02, 2007 5:36 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Operational Categorizations I quite like the user request breakdown... with the exception that the on/for my (Tier 3) should be your defined in the Product Categorisation. If you include what the request is about in the Op.Cat then you're breaking your own rules. The other thing of course is that you don't need to go Tier 3 just because it's there (as Chris mentions in his rules)- we're finding customers who are happy to leave it just at Tier 1, as there isn't any need to go any deeper. Regards, Gareth From: Action Request System discussion list(ARSList) on behalf of Rick Cook Sent: Wed 02/05/07 09:33 To: ARSList Subject: Re: ITSM 7 Operational Categorizations ** Hey, Roger, I think I came up with something that works - naturally, after I posted my request (Side note: The ARSList is so powerful, just posting to it makes me smarter, even before responses come in). Tell me what you think of this. Basically, it involves breaking down a request from a user like this: (User): I would like you to (Tier 1) the/an (Tier 2) on/for my (Tier 3). Example: Tier 1 - Install; Tier 2 - Application; Tier 3 - Desktop. Tier 1 - Fix;Tier 2 - Connectivity; Tier 3 - Email. That seem to make sense? Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, May 01, 2007 3:59 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Operational Categorizations ** Your Tier 1 and 3 need to be reversed then it will make sense with the new ITIL driven design concepts. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 1 May 2007 6:41 PM Subject: ITSM 7 Operational Categorizations ** I am searching for good examples of how to set up the Operational Categorization sets in ITSM 7.0, and finding the pickings pretty slim (the Remedy KB is typically sparse). Conceptually, I know that it needs to complement the Product Categorization, primarily by NOT duplicating the information contained therein. Knowing that I want to keep them related to symptoms that would be reported by users while still being useful in reporting, here's kinda what I am thinking about here. TIER 1TIER 2 TIER 3 Application Request Installation Application Problem Connectivity Application Problem Functionality HardwareRequestUpgrade HardwareProblemPeripheral Unfortunately, there don't seem to be many examples of a good setup of Cat 1,2,3 for the Op. Cats, (yes, I have seen the sample data) and I'm struggling to format a good, consistent set on my own. Does the example I included make sense, or do you see problems with it? Rick Cook __20060125___This posting was submitted with HTML in it___ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com http://www.aol.com/?ncid=AOLAOF0002000437 . __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Installation of ARS 6.3 patch 20
We have solved this problem - thanks to everyone who responded. Sue ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Using Crystal Reports from w/in Remedy User?
Hi Michael, I am not positive on this.. but from what I understand of this.. your issue is your reports were built in the old version of CR .. CR XI is compatable with this version .. I do not believe CR 7, 8, 8.5, or 9 will work anymore. Before you go to all of the work of recreating reports, try reconfigurating the ODBC driver. You have to install the Crystal report Engine at the time of User Tool installation. Procedure to open crystal reports in AR user tool :- First you should check the ODBC Driver, Only system DSN should be created. In System DSN- Data source name, ARserver name , user name use underscore must be filled. Then create a CR using System DSN. Keep all CR in a report folder. This folder path assigned in active link(If Action - Open window-Window type-Report - Report-type Crystal -Name-Path of the folder where CR store -Destination-Screen -Operation-Run -Location- Reporting form). Hope, this will help you out. Regards, Vipin. -- www.vyomlabs.com Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy Cupp, Michael E Jr. CTR USAF AFRL/SNOD wrote: I am using Remedy User v7.0. I have created a few reports in CR which I would like to allow the users to run from within the user tool. I have placed the report in the path, and when I go to tools/reports, it shows up. One reports where I have parameters, it even asks for them. Life is good. Now, for reports which I created in CR using a trusted connection, I get this error: An error occurred while generating the Crystal report: 0x80047e48 - Logon failed. (ARERR 1904) For reports which I created in CR using a username/password, I get this error: An error occurred while generating the Crystal report: 0x80047e5d - Failed to open the connection. Details: [Database Vendor Code: 4060 ] - ODBC data source: Remedy (ARERR 1904) Can anyone give me info on how to create a report that I can publish to users to run from the AR User tool? Thanks! M ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Need Help Immediately
Hello Bala. For the scenario that you have described below, you would need active links to perform the action and not filters. This is because active links fire on some user actions at client level like click of a button (as you want). You could use 1.) Push Field action (to push the data in form2) 2.) Message (to inform that entry has been submitted). The basic guide will help you out in understanding active links and various other actions. Hope that helps! Regards, Nisha Ramtri On 5/2/07, linksys [EMAIL PROTECTED] wrote: Hi all, I need help for doing the task.Reply immediately.Its urgent. Following tasks needs to completed using filters. 1)Form1 -- After entering the fields in the form,When user clicks the button, It will go to form2 2)Form2 -- Show the message that an entry is created form1. 3)While updating the record in Form1, Form2 shows the existing value and the updated value. Waiting for reply. Linksys -- View this message in context: http://www.nabble.com/Need-Help-Immediately-tf3680136.html#a10284555 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- If you miss the lift to success...try the stairs!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Remedy WUT, CodeWeaver and Linux
Has anyone had experience using the remedy Windows User Tool for 6.3 and 7.xin CodeWeaver's rendition of WINE on Linux? I'll take a huge leap and assume that if the WUT works the admin tool will as well. Thanks. -- Bob Rowe, Remedy Action Request System Development and Administration [EMAIL PROTECTED] The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Installation of ARS 6.3 patch 20
Sue, Check your environment during the install. You may have an environment variable set that is causing the problem. The variables to look at are probabley PATH, LD_LIBRARY_PATH, ORACLE_HOME. Also make sure that you do not have ARCONFIGDIR, ARTCPPORT set. Another thing to check is if your development server is running with portmapper. On our dev/test server I do not let either of the Remedy servers use portmapper. I specify a specific port for each of them. Are you using a different login on the Solaris box for each instance to run under? Are you trying to install then as root (I never install Remedy as root). Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barber, Sue Sent: Thursday, May 03, 2007 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Installation of ARS 6.3 patch 20 ** We are still having problems with this install - Remedy has not been much help, even after escalation. We reinstalled development and were able to bring it back up, shut down, and started the integration install. We tried renaming the development path so that they didn't mix this time, but the integration install is still trying to put files in the development directory structure - even though it isn't there anymore. Is there a way to force Remedy into a specific path structure? We are installing two instances on one box, one for development and one for integration. Development is fine, but the integration install tries to use the development paths - we are telling it during the install to go to the integration path, but it seems to be a little strong minded. This has been running like this for quite some time, so this isn't anything new, just a new version. Sue -Original Message- From: Barber, Sue [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 3:33 PM To: Joe D'Souza Subject: RE: Installation of ARS 6.3 patch 20 We will try that first thing in the AM - will let you know what happens. Thank you, Sue From: Joe D'Souza [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 3:28 PM To: Barber, Sue Subject: RE: Installation of ARS 6.3 patch 20 Sue, Technically yes, using the installer it should have worked.. I did do a patch 20 install and had no problems with it using the installer.. Did you verify that the downloaded installer file has not been updated at the website? Maybe there might have been a problem with the released version of it earlier and they might have replaced it with some other? I'd roll out of the update go back to your previous patch version, get the ARS started and working on that version, then download patch 20's installer, and run the install.. Joe -Original Message- From: Barber, Sue [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 2:54 PM To: Joe D'Souza Subject: RE: Installation of ARS 6.3 patch 20 Joe, We did use the installer, but a co-worker downloaded it a few weeks back for our development install. This is a new install, we attempted to install, it failed, then we did an overwrite. Shouldn't that have worked? Sue From: Joe D'Souza [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 2:45 PM To: arslist@ARSLIST.ORG Cc: Barber, Sue Subject: RE: Installation of ARS 6.3 patch 20 Sue, It appears you have used the file replace method to install this patch.. There is a known issue with ARS 6.3 upgrade to patch 20.. The file replacement method of installing the patch fails with exactly the same error that you pointed out.. Instead download the installer and upgrade the ARS Server using the installer to install that patch.. It will work.. Hope this helps.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
Re: ITSM 7 Operational Categorizations
I would use: Tier 1: Fix Tier 2: Performance Tier 3: (Server, PC, etc.) Then let your Product cats reference the specifics of that Tier 3 object. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Thursday, May 03, 2007 6:23 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Operational Categorizations ** Tier 1 Slow System Tier 2 select laptop, Desktop or Server -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 3 May 2007 9:12 AM Subject: Re: ITSM 7 Operational Categorizations The one problem I have had trouble thinking of a way to categorize is a performance issue that deals with performance slowness for a server, desktop, laptop, etc. What is the right Tier 1 for this? I cant seem to come up with a good verb for this to classify this in an Operational Categorization. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) __20060125___This posting was submitted with HTML in it_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Installation of ARS 6.3 patch 20 - SOLVED
Fred, You are correct - we had to set the paths and we have installed the second instance this morning. Sue From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, May 03, 2007 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: Installation of ARS 6.3 patch 20 ** Sue, Check your environment during the install. You may have an environment variable set that is causing the problem. The variables to look at are probabley PATH, LD_LIBRARY_PATH, ORACLE_HOME. Also make sure that you do not have ARCONFIGDIR, ARTCPPORT set. Another thing to check is if your development server is running with portmapper. On our dev/test server I do not let either of the Remedy servers use portmapper. I specify a specific port for each of them. Are you using a different login on the Solaris box for each instance to run under? Are you trying to install then as root (I never install Remedy as root). Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barber, Sue Sent: Thursday, May 03, 2007 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Installation of ARS 6.3 patch 20 ** We are still having problems with this install - Remedy has not been much help, even after escalation. We reinstalled development and were able to bring it back up, shut down, and started the integration install. We tried renaming the development path so that they didn't mix this time, but the integration install is still trying to put files in the development directory structure - even though it isn't there anymore. Is there a way to force Remedy into a specific path structure? We are installing two instances on one box, one for development and one for integration. Development is fine, but the integration install tries to use the development paths - we are telling it during the install to go to the integration path, but it seems to be a little strong minded. This has been running like this for quite some time, so this isn't anything new, just a new version. Sue -Original Message- From: Barber, Sue [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 3:33 PM To: Joe D'Souza Subject: RE: Installation of ARS 6.3 patch 20 We will try that first thing in the AM - will let you know what happens. Thank you, Sue From: Joe D'Souza [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 3:28 PM To: Barber, Sue Subject: RE: Installation of ARS 6.3 patch 20 Sue, Technically yes, using the installer it should have worked.. I did do a patch 20 install and had no problems with it using the installer.. Did you verify that the downloaded installer file has not been updated at the website? Maybe there might have been a problem with the released version of it earlier and they might have replaced it with some other? I'd roll out of the update go back to your previous patch version, get the ARS started and working on that version, then download patch 20's installer, and run the install.. Joe -Original Message- From: Barber, Sue [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 2:54 PM To: Joe D'Souza Subject: RE: Installation of ARS 6.3 patch 20 Joe, We did use the installer, but a co-worker downloaded it a few weeks back for our development install. This is a new install, we attempted to install, it failed, then we did an overwrite. Shouldn't that have worked? Sue From: Joe D'Souza [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 2:45 PM To: arslist@ARSLIST.ORG Cc: Barber, Sue Subject: RE: Installation of ARS 6.3 patch 20 Sue, It appears you have used the file replace method to install this patch.. There is a known issue with ARS 6.3 upgrade to patch 20.. The file replacement method of installing the patch fails with exactly the same error that you pointed out.. Instead download the installer and upgrade the ARS Server using the installer to install that patch.. It will
Gwenn Cross in trainng.
I will be out of the office starting 05/03/2007 and will not return until 05/04/2007. I will respond to your message when I return. Please contact Joshua Blassingame or Michael Belfoure if this in regards to any remedy issue. If it is in regards to Remedy, please contact Joshua Blassingame or Michael Belfoure. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Anyone else using CrystalDesk Report Scheduler PRO
Hi everyone, I've been using the CrystalDesk Report Scheduler PRO for over a year now and I find it a great timesaver. I don't have a crystal server or report server, but I do have many requests for daily reports that needed to be automated. I just create the Crystal report, put the report definition on the server, and then user the scheduler to email the report at a specified time, and day frequency desired. Works great from that perspective. It uses the AR ODBC driver. Where I have a problem, is that there must be some kind of memory leak issue at some point when the reports are generated. Something is not closing properly and although I've requested help from CrystalDesk little has been forthcoming. Therefore every other day right now I have to go in and 'exit' the application and restart it to clear the memory usage it has accumulated. Since the memory usage is on that application in the Task Manager I would think it's the application not doing something it's supposed to. When I first start the application memory usage is about 7,220K, after one day of report generation it is 519,124K ! Is anyone else using the scheduler out there and if so, do you have the problem too? If you fixed it, how? I have to add quite a few more reports to the scheduler and that's going to mean a daily exit/restart. Thanks for your help, Susan ARS 5.1.2P1428 Oracle 9i2 (upgrade to 7.0.1P2, Oracle 10g scheduled for 5/11, 2nd time at it ) Windows 2003 3.62 GB Ram CPU 3.06 GHz Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 Office: 312-529-5325 Cell: 312-502-7687 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Anyone else using CrystalDesk Report Scheduler PRO
Do you run this application from your desktop or from the server ? If you run this on the server, do you use remedy's email engine with it ? or does it have its own ? Does it run on JAVA ? I know nothing of this application, and it may not help with the questions Susan, however I am interested in the application myself as well. This might be a little selfish, I am sorry if it seems that way. On 5/3/07, Susan Palmer [EMAIL PROTECTED] wrote: ** Hi everyone, I've been using the CrystalDesk Report Scheduler PRO for over a year now and I find it a great timesaver. I don't have a crystal server or report server, but I do have many requests for daily reports that needed to be automated. I just create the Crystal report, put the report definition on the server, and then user the scheduler to email the report at a specified time, and day frequency desired. Works great from that perspective. It uses the AR ODBC driver. Where I have a problem, is that there must be some kind of memory leak issue at some point when the reports are generated. Something is not closing properly and although I've requested help from CrystalDesk little has been forthcoming. Therefore every other day right now I have to go in and 'exit' the application and restart it to clear the memory usage it has accumulated. Since the memory usage is on that application in the Task Manager I would think it's the application not doing something it's supposed to. When I first start the application memory usage is about 7,220K, after one day of report generation it is 519,124K ! Is anyone else using the scheduler out there and if so, do you have the problem too? If you fixed it, how? I have to add quite a few more reports to the scheduler and that's going to mean a daily exit/restart. Thanks for your help, Susan ARS 5.1.2P1428 Oracle 9i2 (upgrade to 7.0.1P2, Oracle 10g scheduled for 5/11, 2nd time at it ) Windows 2003 3.62 GB Ram CPU 3.06 GHz Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 Office: 312-529-5325 Cell: 312-502-7687 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Need Help Getting a WSDL Consumed with PHP
Thank you for the code Fred.
It so happens that for some reason, the remedy web server also works as the
server name. Not sure why, this could be a configuration setting fix or
what not. Our mid-tier is doing the same thing when connecting to the
server.
I've had a chance to go through your code a little bit but will have time
this weekend.
Thanks again.
On 5/2/07, Grooms, Frederick W [EMAIL PROTECTED] wrote:
** I just noticed something in your client call ...
$client = new SoapClient(
http://remedyweb/WSDL/public/remedyweb/BZ_Incident
);
Is your Remedy server known as remedyweb?
I think it should be something like
http://remedyweb/WSDL/public/*remedyserver*/BZ_Incidenthttp://remedyweb/WSDL/public/remedyserver/BZ_Incident
A working php to Remedy service here
?php
include(XML/Serializer.php);
$params = array(
'Source'=WebService,
'ShortDescription'=TEST,
'InitialDescription'=TEST);
/*
* DON'T CACHE the SOAP on the PHP server
*/
$ini = ini_set(soap.wsdl_cache_enabled,0);
/*
* Create the soapClient object
* referance the remedy dynamic wsdl
*/
$client = new
SoapClient(http://webserver/arsys/WSDL/public/remedyserver/ServiceName
, array(trace=1));
/*
* Create the soap header for authentication. This is the service login
info
*/
$auth-userName = $_GET[ServerLogin];
$auth-password = $_GET[ServerPwd];
$authvalues = new SoapVar($auth, SOAP_ENC_OBJECT);
$header = new SoapHeader(IssueInterface, AuthenticationInfo,
$authvalues, false);
$client-__setSoapHeaders(array($header));
/*
* Call the method to create the Ticket
*/
$serializer = new XML_Serializer();
$serializer-setOption(addDecl, true);
try {
$result = $serializer-serialize($client-Operation($params));
// check result code and display XML if success
if($result === true)
{
echo $serializer-getSerializedData();
}
} catch (SoapFault $ex) {
// perform XML serialization
$result = $serializer-serialize($ex);
// check result code and display XML if success
if($result === true)
{
echo $serializer-getSerializedData();
}
/*
echo Request: . print_r($client-__getLastRequest(), true);
echo RequestHeaders: .
print_r($client-__getLastRequestHeaders(), true);
echo Response: . print_r($client-__getLastResponse(), true);
echo ResponseHeaders: .
print_r($client-__getLastResponseHeaders(), true);
*/
exit;
}
?
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Robert Halstead
*Sent:* Wednesday, May 02, 2007 3:07 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Need Help Getting a WSDL Consumed with PHP
** I didn't want to continue the other topic because I'm straying away
from .Net.
It seems like I'm always seeing this error come up no matter what I do to
the code. I've also used a website to test,
http://www.soapclient.com/soaptest.html
In both cases the error is the same. I'm thinking it has to do with how
my web service/mid-tier is set up. I have put in a an anonymous user name
and password for the web service so I shouldn't have to fill out the
authentication I'm thinking...
I noticed remedy uses the AXIS web servlet just by typing in
http://remedyweb/services/ARService
.
The error I repeatedly get is, *Fatal error*: Uncaught SoapFault
exception: [soapenv:Server.userException] java.lang.NullPointerException
If I just put in the address of the soap operation in the WSDL, I also get
this same error. I am stuck on how to solve this issue. I've turned up
logging on the Mid-Tier, I see the request for the WSDL, but no following
request after that.
I've tried the solution that Fred suggested, but received the same error.
Here's my code again after the revision from Fred:
?php
$client = new SoapClient(
http://remedyweb/WSDL/public/remedyweb/BZ_Incident
);
$parms = array ('Incident_ID' = INC00038137 );
$auth-userName = myuser;// use $_GET[ServerLogin] for
parameterized login name
$auth-password = mypassword; // use $_GET[ServerPwd] for
parameterized password
$authvalues = new SoapVar($auth, SOAP_ENC_OBJECT);
$header = new SoapHeader(OpGet, AuthenticationInfo, $authvalues,
false);
$client-__setSoapHeaders(array($header));
var_dump($header);
var_dump($result = $client -__soapCall( OpGet, $parms ));
?
Just wanted to ping the list one more time before I hit up BMC.
--
A fool acts, regardless; knowing well that he is wrong. The ignoramus
acts on only what he knows, but all that he knows.
The ignoramus may be saved, but the fool knows that he is doomed.
Robert Halstead __20060125___This posting was
submitted with HTML in it___
__20060125___This posting was submitted with HTML in
it___
--
A fool acts, regardless; knowing well that he is wrong. The ignoramus
Find Field DropDown in 6.3 Admin Tool
Hi everyone: What's the deal with the Find Field dropdown in the 6.3 Admin Tool? Now when you click the dropdown, the menu expands itself to the full width of the available screen space, pushing the vertical scrollbar off the screen...actually I can't see the vertical scrollbar at all so I'm only assuming one exists at all. In the older Admin tools, when you clicked the dropdown arrow, the menu was only about two inches wide and the vertical scrollbar was perfectly accessible. So if you had lots of fields on a form you could easily grab the scrollbar and slide up and down until you found the one you're looking for. Now you can't do that. It's entirely annoying. I think they tried to fix a problem of the field name and ID number not being displayed within the smaller menu space by making it wider, but they went too far! Is there a fix? I'm running the patch 20 of the 6.3 Admin tool. Norm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Anyone else using CrystalDesk Report Scheduler PRO
I found it Susan, Susan, I found the product, I noticed the reports can be in RTF / Excel / CSV / HTML and PDF. Here is a thought.. Are your reports in PDF by any chance ? I have seen issues with PDF reports elsewhere and your RAM issue. What if you made your reports html, does the ram usage go down? There is a hotfix, I am guessing you have applied this as well. What if you schedule a script to kill the product and restart it every 2 hours ? I know this is not permanent. On 5/3/07, patrick zandi [EMAIL PROTECTED] wrote: Do you run this application from your desktop or from the server ? If you run this on the server, do you use remedy's email engine with it ? or does it have its own ? Does it run on JAVA ? I know nothing of this application, and it may not help with the questions Susan, however I am interested in the application myself as well. This might be a little selfish, I am sorry if it seems that way. On 5/3/07, Susan Palmer [EMAIL PROTECTED] wrote: ** Hi everyone, I've been using the CrystalDesk Report Scheduler PRO for over a year now and I find it a great timesaver. I don't have a crystal server or report server, but I do have many requests for daily reports that needed to be automated. I just create the Crystal report, put the report definition on the server, and then user the scheduler to email the report at a specified time, and day frequency desired. Works great from that perspective. It uses the AR ODBC driver. Where I have a problem, is that there must be some kind of memory leak issue at some point when the reports are generated. Something is not closing properly and although I've requested help from CrystalDesk little has been forthcoming. Therefore every other day right now I have to go in and 'exit' the application and restart it to clear the memory usage it has accumulated. Since the memory usage is on that application in the Task Manager I would think it's the application not doing something it's supposed to. When I first start the application memory usage is about 7,220K, after one day of report generation it is 519,124K ! Is anyone else using the scheduler out there and if so, do you have the problem too? If you fixed it, how? I have to add quite a few more reports to the scheduler and that's going to mean a daily exit/restart. Thanks for your help, Susan ARS 5.1.2P1428 Oracle 9i2 (upgrade to 7.0.1P2, Oracle 10g scheduled for 5/11, 2nd time at it ) Windows 2003 3.62 GB Ram CPU 3.06 GHz Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 Office: 312-529-5325 Cell: 312-502-7687 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Anyone else using CrystalDesk Report Scheduler PRO
The application runs on the server. Has no connection to remedy other than using the ODBC driver (that I'm aware of). It appears more Crystal Reports based than anything. Doesn't seem to be JAVA, but I don't know. http://www.crystaldesk.com/ On 5/3/07, patrick zandi [EMAIL PROTECTED] wrote: ** Do you run this application from your desktop or from the server ? If you run this on the server, do you use remedy's email engine with it ? or does it have its own ? Does it run on JAVA ? I know nothing of this application, and it may not help with the questions Susan, however I am interested in the application myself as well. This might be a little selfish, I am sorry if it seems that way. On 5/3/07, Susan Palmer [EMAIL PROTECTED] wrote: ** Hi everyone, I've been using the CrystalDesk Report Scheduler PRO for over a year now and I find it a great timesaver. I don't have a crystal server or report server, but I do have many requests for daily reports that needed to be automated. I just create the Crystal report, put the report definition on the server, and then user the scheduler to email the report at a specified time, and day frequency desired. Works great from that perspective. It uses the AR ODBC driver. Where I have a problem, is that there must be some kind of memory leak issue at some point when the reports are generated. Something is not closing properly and although I've requested help from CrystalDesk little has been forthcoming. Therefore every other day right now I have to go in and 'exit' the application and restart it to clear the memory usage it has accumulated. Since the memory usage is on that application in the Task Manager I would think it's the application not doing something it's supposed to. When I first start the application memory usage is about 7,220K, after one day of report generation it is 519,124K ! Is anyone else using the scheduler out there and if so, do you have the problem too? If you fixed it, how? I have to add quite a few more reports to the scheduler and that's going to mean a daily exit/restart. Thanks for your help, Susan ARS 5.1.2P1428 Oracle 9i2 (upgrade to 7.0.1P2, Oracle 10g scheduled for 5/11, 2nd time at it ) Windows 2003 3.62 GB Ram CPU 3.06 GHz Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 Office: 312-529-5325 Cell: 312-502-7687 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy WUT, CodeWeaver and Linux
Hi, I tried to run Admin tool and WUT on Debian using wine. It seams like evrething works fine, for now ;) I couldn't install WUT I just copy directory from my Windows XP to Debian. Then I got a lot of erros of missing dll's I also copied them from XP to Debian. -- Alexander Doronin -Original Message- ?? : Bob Rowe [EMAIL PROTECTED] : arslist@ARSLIST.ORG ??: 03.05.07 17:47 : Remedy WUT, CodeWeaver and Linux Has anyone had experience using the remedy Windows User Tool for 6.3 and 7.xin CodeWeaver's rendition of WINE on Linux? I'll take a huge leap and assume that if the WUT works the admin tool will as well. Thanks. -- Bob Rowe, Remedy Action Request System Development and Administration [EMAIL PROTECTED] The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CR XI - building reports - Error 9011 ?
Hi I had the same issue and it was due 2 errors: 1. User had no permission to form on that report is generated 2. There's a problem with arodbc driver v. 7.x - non latin simbols in qualification (in my case cyrylic simbols) caused error. - workaround - install arodbc v. 6.3 -- Alexander Doronin -Original Message- ?? : patrick zandi [EMAIL PROTECTED] : arslist@ARSLIST.ORG ??: 03.05.07 18:07 : Re: CR XI - building reports - Error 9011 ? Actually, I narrowed the issue down again.. try this on for size. Deleted and re-installed. - no change Tried to use CR logged in as admin - worked Logged in as user - no work modified user to be in admin group - no work logged in as user - runas admin - worked Wierd. Very Wierd.. It is only on 1 form that I can find. it works with all the other forms for some reason. Very Very Wierd. On 5/3/07, Vyom Labs - ITSM Support [EMAIL PROTECTED] wrote: Hi Patrick, The ARERROR 9011 is Loading of encryption library failed.This error is occurred because the encryption shared library DLL could not be successfully loaded. Only Crystal 9 is supported by remedy it has not updated the driver to 10 or 11. The culprit is the crdb_odbc.dll; you need a version in the 9.n.n.n range. I have found three in my CR 10 Pro setup in the \Program Files\Common files\Crystal Decisions directories. One of these was version 9.2.0.564 (right-click on the dll, select Properties, read the Version tab). The other three I renamed so CR couldn't use them and then copied the version 9 dll into the three directories where I found crdb_odbc.dll. I also renamed crdb_odbc_res_en.dll. Now it all works successfully. Hope this will help you. Regards, Sandeep. -- www.vyomlabs.com Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy patrick zandi wrote: ** I put in a ticket already. ENV Windows 2003 SP2 / ARS 7.00 P2 / Oracle 10.2.0.3 http://10.2.0.3 backend - solaris Trying to rebuild all CR's for migration to 7.01 P2 or P3 / Getting following error:: Database connector error '220:driver] out of range [database vendor code:9011]' CR XI version is the following:: 11.5.8.826 -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CR XI - building reports - Error 9011 ?
Alexander, I am creating this from scratch, as Administrator. I know it is not a permission issue.. ENV: 7.00 P2 On 5/3/07, Alexander Doronin [EMAIL PROTECTED] wrote: Hi I had the same issue and it was due 2 errors: 1. User had no permission to form on that report is generated 2. There's a problem with arodbc driver v. 7.x - non latin simbols in qualification (in my case cyrylic simbols) caused error. - workaround - install arodbc v. 6.3 -- Alexander Doronin -Original Message- ?? : patrick zandi [EMAIL PROTECTED] : arslist@ARSLIST.ORG ??: 03.05.07 18:07 : Re: CR XI - building reports - Error 9011 ? Actually, I narrowed the issue down again.. try this on for size. Deleted and re-installed. - no change Tried to use CR logged in as admin - worked Logged in as user - no work modified user to be in admin group - no work logged in as user - runas admin - worked Wierd. Very Wierd.. It is only on 1 form that I can find. it works with all the other forms for some reason. Very Very Wierd. On 5/3/07, Vyom Labs - ITSM Support [EMAIL PROTECTED] wrote: Hi Patrick, The ARERROR 9011 is Loading of encryption library failed.This error is occurred because the encryption shared library DLL could not be successfully loaded. Only Crystal 9 is supported by remedy it has not updated the driver to 10 or 11. The culprit is the crdb_odbc.dll; you need a version in the 9.n.n.n range. I have found three in my CR 10 Pro setup in the \Program Files\Common files\Crystal Decisions directories. One of these was version 9.2.0.564 (right-click on the dll, select Properties, read the Version tab). The other three I renamed so CR couldn't use them and then copied the version 9 dll into the three directories where I found crdb_odbc.dll. I also renamed crdb_odbc_res_en.dll. Now it all works successfully. Hope this will help you. Regards, Sandeep. -- www.vyomlabs.com Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy patrick zandi wrote: ** I put in a ticket already. ENV Windows 2003 SP2 / ARS 7.00 P2 / Oracle 10.2.0.3 http://10.2.0.3 backend - solaris Trying to rebuild all CR's for migration to 7.01 P2 or P3 / Getting following error:: Database connector error '220:driver] out of range [database vendor code:9011]' CR XI version is the following:: 11.5.8.826 -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CR XI - building reports - Error 9011 ?
Patrick, Try to uninstall WUT from box where you have CR installed. And install there WUT 6.3 and try to run report. -- Alexander Doronin -Original Message- ?? : patrick zandi [EMAIL PROTECTED] : arslist@ARSLIST.ORG ??: 03.05.07 20:17 : Re: CR XI - building reports - Error 9011 ? Alexander, I am creating this from scratch, as Administrator. I know it is not a permission issue.. ENV: 7.00 P2 On 5/3/07, Alexander Doronin [EMAIL PROTECTED] wrote: Hi I had the same issue and it was due 2 errors: 1. User had no permission to form on that report is generated 2. There's a problem with arodbc driver v. 7.x - non latin simbols in qualification (in my case cyrylic simbols) caused error. - workaround - install arodbc v. 6.3 -- Alexander Doronin -Original Message- ?? : patrick zandi [EMAIL PROTECTED] : arslist@ARSLIST.ORG ??: 03.05.07 18:07 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Anyone else using CrystalDesk Report Scheduler PRO
Hey Patrick ... I'll try the html. We actually send these reports to our customers so presentation is important. Hotfixes applied several times over the year, no difference. Actually the script probably isn't a bad idea ... I run all the reports in the morning so I'd only have to run it once a day ... good idea Patrick! Susan On 5/3/07, patrick zandi [EMAIL PROTECTED] wrote: ** I found it Susan, Susan, I found the product, I noticed the reports can be in RTF / Excel / CSV / HTML and PDF. Here is a thought.. Are your reports in PDF by any chance ? I have seen issues with PDF reports elsewhere and your RAM issue. What if you made your reports html, does the ram usage go down? There is a hotfix, I am guessing you have applied this as well. What if you schedule a script to kill the product and restart it every 2 hours ? I know this is not permanent. On 5/3/07, patrick zandi [EMAIL PROTECTED] wrote: Do you run this application from your desktop or from the server ? If you run this on the server, do you use remedy's email engine with it ? or does it have its own ? Does it run on JAVA ? I know nothing of this application, and it may not help with the questions Susan, however I am interested in the application myself as well. This might be a little selfish, I am sorry if it seems that way. On 5/3/07, Susan Palmer [EMAIL PROTECTED] wrote: ** Hi everyone, I've been using the CrystalDesk Report Scheduler PRO for over a year now and I find it a great timesaver. I don't have a crystal server or report server, but I do have many requests for daily reports that needed to be automated. I just create the Crystal report, put the report definition on the server, and then user the scheduler to email the report at a specified time, and day frequency desired. Works great from that perspective. It uses the AR ODBC driver. Where I have a problem, is that there must be some kind of memory leak issue at some point when the reports are generated. Something is not closing properly and although I've requested help from CrystalDesk little has been forthcoming. Therefore every other day right now I have to go in and 'exit' the application and restart it to clear the memory usage it has accumulated. Since the memory usage is on that application in the Task Manager I would think it's the application not doing something it's supposed to. When I first start the application memory usage is about 7,220K, after one day of report generation it is 519,124K ! Is anyone else using the scheduler out there and if so, do you have the problem too? If you fixed it, how? I have to add quite a few more reports to the scheduler and that's going to mean a daily exit/restart. Thanks for your help, Susan ARS 5.1.2P1428 Oracle 9i2 (upgrade to 7.0.1P2, Oracle 10g scheduled for 5/11, 2nd time at it ) Windows 2003 3.62 GB Ram CPU 3.06 GHz Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 Office: 312-529-5325 Cell: 312-502-7687 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CR XI - building reports - Error 9011 ?
Alenxander, I know I could use the usertool 6.3 against a 7.00 P2 box. and yes the old reports will work.. (built on 7,8,8.5,9) and either upgraded or rebuilt from scratch.. This works .. I know that. I am working on making CR XI work, and I am building new reports in CR XI so I can migrate to 7.01 P1/P2/P3 server. Cannot do that with the previous report structure. I am in the build and test mode at the present, Actually seems I have been here all my life.. 8-) On 5/3/07, Alexander Doronin [EMAIL PROTECTED] wrote: Patrick, Try to uninstall WUT from box where you have CR installed. And install there WUT 6.3 and try to run report. -- Alexander Doronin -Original Message- ?? : patrick zandi [EMAIL PROTECTED] : arslist@ARSLIST.ORG ??: 03.05.07 20:17 : Re: CR XI - building reports - Error 9011 ? Alexander, I am creating this from scratch, as Administrator. I know it is not a permission issue.. ENV: 7.00 P2 On 5/3/07, Alexander Doronin [EMAIL PROTECTED] wrote: Hi I had the same issue and it was due 2 errors: 1. User had no permission to form on that report is generated 2. There's a problem with arodbc driver v. 7.x - non latin simbols in qualification (in my case cyrylic simbols) caused error. - workaround - install arodbc v. 6.3 -- Alexander Doronin -Original Message- ?? : patrick zandi [EMAIL PROTECTED] : arslist@ARSLIST.ORG ??: 03.05.07 18:07 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Anyone else using CrystalDesk Report Scheduler PRO
By the way, I send an email to crystaldesk folks, Told them I am interested in the product (which I am) however will not buy it till they fix the memory error. On 5/3/07, Susan Palmer [EMAIL PROTECTED] wrote: ** Hi everyone, I've been using the CrystalDesk Report Scheduler PRO for over a year now and I find it a great timesaver. I don't have a crystal server or report server, but I do have many requests for daily reports that needed to be automated. I just create the Crystal report, put the report definition on the server, and then user the scheduler to email the report at a specified time, and day frequency desired. Works great from that perspective. It uses the AR ODBC driver. Where I have a problem, is that there must be some kind of memory leak issue at some point when the reports are generated. Something is not closing properly and although I've requested help from CrystalDesk little has been forthcoming. Therefore every other day right now I have to go in and 'exit' the application and restart it to clear the memory usage it has accumulated. Since the memory usage is on that application in the Task Manager I would think it's the application not doing something it's supposed to. When I first start the application memory usage is about 7,220K, after one day of report generation it is 519,124K ! Is anyone else using the scheduler out there and if so, do you have the problem too? If you fixed it, how? I have to add quite a few more reports to the scheduler and that's going to mean a daily exit/restart. Thanks for your help, Susan ARS 5.1.2P1428 Oracle 9i2 (upgrade to 7.0.1P2, Oracle 10g scheduled for 5/11, 2nd time at it ) Windows 2003 3.62 GB Ram CPU 3.06 GHz Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 Office: 312-529-5325 Cell: 312-502-7687 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Java API: Required field cannot be reset to a NULL value
Hello folks, I'm creating a Java API for BMC Service Desk 7.0. I've got everything all ready to go and properly setup, except when I do entry.create(), it throws an exception. This is the error message that I got: MessageType: 2 MessageNum: 326 MessageText: Required field cannot be reset to a NULL value AppendedText: 2 I'm not exactly sure what this means. All I know is that I have all of the required fields set to something NOT null. All other optional fields that are dependent on the required fields are also filled in with necessary values. Has anyone come encountered this problem before? Is there any way to get the error message specify which field is it exactly that I am apparently resetting to null? Please let me know, Thanks! Mikhail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Moving to ITSM 7.0
Hi, We are moving from Remedy 6.0 HELPDESK 4.0 to ITSM 7.0 and we have a lot of integrations on ARSPERL. We are looking to move forward with most of the integrations using the Web Services instead of the ARSPERL, because of the restriction on installing the ARSPERL in the new production envirronment. So i am looking for perl code/example on how to consume and publish for Web Services, so that i can convert my code. Any help will be appreciated. Thanks Syed Abdul Basith ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Page Field Visibility problems- pages ovelay and show all fields overlapping
We're on 6.3 and hide / unhide tabs all the time! Are those fields shared across all tabs? Might want to nuke the client cache copy of the form as well. Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Moore Sent: Wednesday, May 02, 2007 2:31 PM To: arslist@ARSLIST.ORG Subject: Page Field Visibility problems- pages ovelay and show all fields overlapping ** Hey everyone- I have a hidden page field with about 10 pages on it which is hidden. When the user presses a button, it becomes visible, but when it does the pages don't turn normally. If I click on a different tab, the fields on that tab show up, but on top of the fields in the previous tab. This did not happen when the page field was not hidden, and I have not altered the page field properties in any way other than to make it hidden. Anyone else encountered this? 6.3, Oracle 9i, UNIX server. Thanks, Chris __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CR XI - building reports - Error 9011 ?
Hi, You can use CR XI reports with arodbc driver. I have a lot of users that use CR XI Rreports in WUT 7.0.1 with arodbc driver 6.3. To do so I use little trik: 1. Install WUT 7.0.1 2. Install over WUT 7.0.1 WUT 6,3 but in different folder, so it'll leave WUT 7.0.1 in place. And you'll get arodbc driver v 6.3. After it my problem with error 9100 disapeared... -- Alexander Doronin -Original Message- ?? : patrick zandi [EMAIL PROTECTED] : arslist@ARSLIST.ORG ??: 03.05.07 20:39 : Re: CR XI - building reports - Error 9011 ? Alenxander, I know I could use the usertool 6.3 against a 7.00 P2 box. and yes the old reports will work.. (built on 7,8,8.5,9) and either upgraded or rebuilt from scratch.. This works .. I know that. I am working on making CR XI work, and I am building new reports in CR XI so I can migrate to 7.01 P1/P2/P3 server. Cannot do that with the previous report structure. I am in the build and test mode at the present, Actually seems I have been here all my life.. 8-) On 5/3/07, Alexander Doronin [EMAIL PROTECTED] wrote: Patrick, Try to uninstall WUT from box where you have CR installed. And install there WUT 6.3 and try to run report. -- Alexander Doronin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Java API: Required field cannot be reset to a NULL value
The field ID is in the Appended Text. It's 2 (the Submitter field). Regards, Thilo Mikhail wrote: Hello folks, I'm creating a Java API for BMC Service Desk 7.0. I've got everything all ready to go and properly setup, except when I do entry.create(), it throws an exception. This is the error message that I got: MessageType: 2 MessageNum: 326 MessageText: Required field cannot be reset to a NULL value AppendedText: 2 I'm not exactly sure what this means. All I know is that I have all of the required fields set to something NOT null. All other optional fields that are dependent on the required fields are also filled in with necessary values. Has anyone come encountered this problem before? Is there any way to get the error message specify which field is it exactly that I am apparently resetting to null? Please let me know, Thanks! Mikhail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy WUT, CodeWeaver and Linux
I was able to get both installed under Debian (Ubuntu) using WINE. The user tool seemed OK but the admin tool crashed displaying alinks and some forms. On 5/3/07, Bob Rowe [EMAIL PROTECTED] wrote: ** Has anyone had experience using the remedy Windows User Tool for 6.3and 7.x in CodeWeaver's rendition of WINE on Linux? I'll take a huge leap and assume that if the WUT works the admin tool will as well. Thanks. -- Bob Rowe, Remedy Action Request System Development and Administration [EMAIL PROTECTED] The golden rule is to test everything in the light of reason and experience, no matter from where it comes. Mohandas K. Gandhi __20060125___This posting was submitted with HTML in it___ -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com 703-376-1249 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: CR XI - building reports - Error 9011 ?
Oh, I see.. Thanks.. I might end up going that way.. never know. On 5/3/07, Alexander Doronin [EMAIL PROTECTED] wrote: Hi, You can use CR XI reports with arodbc driver. I have a lot of users that use CR XI Rreports in WUT 7.0.1 with arodbc driver 6.3. To do so I use little trik: 1. Install WUT 7.0.1 2. Install over WUT 7.0.1 WUT 6,3 but in different folder, so it'll leave WUT 7.0.1 in place. And you'll get arodbc driver v 6.3. After it my problem with error 9100 disapeared... -- Alexander Doronin -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARS 6.3/LDAP over SSL
Hi All, ARS Env: ARS 6.3 Patch 20, HPUX 11i, Oracle 9i Rel 2 LDAP Env: Novell eDirectory Plug-ins Used: Remedy Supplied ARDBC/AREA plugins. Our time is up, short lived, as the corporate standard is now to switch all applications integrated with eDirectory over to using SSL (LDAPS). On investigation, all of the Remedy material I have reviewed (incl. recent posts) state the Remedy's plug-ins are based on the the Netscape SDK (4.79?) and there is worked involved in getting an old version of Netscape installed and generating the cert7.db file...so now for the query... Our eDirectory team have issued use with the 4 files referred two as public key certificates (X CA-PublicKeyCert.der, X - dsasal02-X.der etc) which I am sure are eDirectory standard issue files for SSL. with the following request: import the attached public key certificates into your application. The certificates are also available in B64 format Before I go back to them, I want to be sure of my footing. Can I use these files with Remedy? when I configure SSL if not presumably the cert7 format is required. Is it normal practice for others eDirectory sites to mix and match the method by which certs are generated e.g. cert7.db v's the above files? Would it be unreasonable of me to ask the edirectory team to generate the file? Would B54 format help me? Any guidance appreciated. TIA. Kevin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Anyone else using CrystalDesk Report Scheduler PRO
Great ... they told me the memory leak is not their product's issue. Well then why is it adding up within their product ??? Can't wait to hear the answer. Thanks, Susan On 5/3/07, patrick zandi [EMAIL PROTECTED] wrote: ** By the way, I send an email to crystaldesk folks, Told them I am interested in the product (which I am) however will not buy it till they fix the memory error. On 5/3/07, Susan Palmer [EMAIL PROTECTED] wrote: ** Hi everyone, I've been using the CrystalDesk Report Scheduler PRO for over a year now and I find it a great timesaver. I don't have a crystal server or report server, but I do have many requests for daily reports that needed to be automated. I just create the Crystal report, put the report definition on the server, and then user the scheduler to email the report at a specified time, and day frequency desired. Works great from that perspective. It uses the AR ODBC driver. Where I have a problem, is that there must be some kind of memory leak issue at some point when the reports are generated. Something is not closing properly and although I've requested help from CrystalDesk little has been forthcoming. Therefore every other day right now I have to go in and 'exit' the application and restart it to clear the memory usage it has accumulated. Since the memory usage is on that application in the Task Manager I would think it's the application not doing something it's supposed to. When I first start the application memory usage is about 7,220K, after one day of report generation it is 519,124K ! Is anyone else using the scheduler out there and if so, do you have the problem too? If you fixed it, how? I have to add quite a few more reports to the scheduler and that's going to mean a daily exit/restart. Thanks for your help, Susan ARS 5.1.2P1428 Oracle 9i2 (upgrade to 7.0.1P2, Oracle 10g scheduled for 5/11, 2nd time at it ) Windows 2003 3.62 GB Ram CPU 3.06 GHz Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 Office: 312-529-5325 Cell: 312-502-7687 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 'Notify' action not notifying
Hi Ron Well the notify action fired, but didn't send out a notification. It looks to me as though it couldn't find a valid notification address. Is that possible? HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters Sent: Thursday, May 03, 2007 12:08 AM To: arslist@ARSLIST.ORG Subject: 'Notify' action not notifying I'm mystified, and probably looking right past the answer: I'm building a new application, and I've created two filters - one that notifies the Requester when a request is opened, and one the notifies the Requester when a request is closed. Both filters are firing, but the notify isn't working on the 'closed' message. I copied the 'Opened' filter, and made the needed changes to create the 'closed' filter. Except that they use different HTML templates, they'e exactly alike, so I can't figure out why one is sending a message, and one isn't. Here's an excerpt from the filter log when the 'closed' filter doesn't send its message: Checking FAC:FCR-NotifyReqComplete (710) -- Passed -- perform actions 0: Notify deferred to phase 3 1: Message RonRemedy Test has been notified that the case has been closed. /* Wed May 02 2007 15:39:51.8550 */ End of filter processing (phase 1) /* Wed May 02 2007 15:39:51.8550 */ Restart of filter processing (phase 3) 0: Notify /* Wed May 02 2007 15:39:51.8550 */Stop filter processing Any clue as to what I'm missing? We're on ARS 7.0.1, patch 001 on Windows/MSSQL. Thanks, Ron Legters Tools Administrator Univar USA Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 'Notify' action not notifying
Maybe try hard coding the send to address and see if it sends the notification to that person. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Thursday, May 03, 2007 12:18 PM To: arslist@ARSLIST.ORG Subject: RE: 'Notify' action not notifying Hi Ron Well the notify action fired, but didn't send out a notification. It looks to me as though it couldn't find a valid notification address. Is that possible? HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters Sent: Thursday, May 03, 2007 12:08 AM To: arslist@ARSLIST.ORG Subject: 'Notify' action not notifying I'm mystified, and probably looking right past the answer: I'm building a new application, and I've created two filters - one that notifies the Requester when a request is opened, and one the notifies the Requester when a request is closed. Both filters are firing, but the notify isn't working on the 'closed' message. I copied the 'Opened' filter, and made the needed changes to create the 'closed' filter. Except that they use different HTML templates, they'e exactly alike, so I can't figure out why one is sending a message, and one isn't. Here's an excerpt from the filter log when the 'closed' filter doesn't send its message: Checking FAC:FCR-NotifyReqComplete (710) -- Passed -- perform actions 0: Notify deferred to phase 3 1: Message RonRemedy Test has been notified that the case has been closed. /* Wed May 02 2007 15:39:51.8550 */ End of filter processing (phase 1) /* Wed May 02 2007 15:39:51.8550 */ Restart of filter processing (phase 3) 0: Notify /* Wed May 02 2007 15:39:51.8550 */Stop filter processing Any clue as to what I'm missing? We're on ARS 7.0.1, patch 001 on Windows/MSSQL. Thanks, Ron Legters Tools Administrator Univar USA Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Anyone else using CrystalDesk Report Scheduler PRO
Probably because it's a product that they use that's imbedded in theirsif they say it isn't them then ask them to identify the vendor of the product that is a fault...and ask them if they are pressuring that vendor to get it fixed or not. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Thursday, May 03, 2007 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Anyone else using CrystalDesk Report Scheduler PRO ** Great ... they told me the memory leak is not their product's issue. Well then why is it adding up within their product ??? Can't wait to hear the answer. Thanks, Susan On 5/3/07, patrick zandi [EMAIL PROTECTED] wrote: ** By the way, I send an email to crystaldesk folks, Told them I am interested in the product (which I am) however will not buy it till they fix the memory error. On 5/3/07, Susan Palmer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** Hi everyone, I've been using the CrystalDesk Report Scheduler PRO for over a year now and I find it a great timesaver. I don't have a crystal server or report server, but I do have many requests for daily reports that needed to be automated. I just create the Crystal report, put the report definition on the server, and then user the scheduler to email the report at a specified time, and day frequency desired. Works great from that perspective. It uses the AR ODBC driver. Where I have a problem, is that there must be some kind of memory leak issue at some point when the reports are generated. Something is not closing properly and although I've requested help from CrystalDesk little has been forthcoming. Therefore every other day right now I have to go in and 'exit' the application and restart it to clear the memory usage it has accumulated. Since the memory usage is on that application in the Task Manager I would think it's the application not doing something it's supposed to. When I first start the application memory usage is about 7,220K, after one day of report generation it is 519,124K ! Is anyone else using the scheduler out there and if so, do you have the problem too? If you fixed it, how? I have to add quite a few more reports to the scheduler and that's going to mean a daily exit/restart. Thanks for your help, Susan ARS 5.1.2P1428 Oracle 9i2 (upgrade to 7.0.1P2, Oracle 10g scheduled for 5/11, 2nd time at it ) Windows 2003 3.62 GB Ram CPU 3.06 GHz Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 Office: 312-529-5325 Cell: 312-502-7687 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 'Notify' action not notifying
That's exactly it. I copied the workflow from HPD:HelpDesk without realizing the field it was getting the notify address from was display only. I've fixed it, so the notification is sending now, it's just not getting all the fields from the request that it should for variable substitution. Thanks, Ron Tools Admin -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Thursday, May 03, 2007 12:18 PM To: arslist@ARSLIST.ORG Subject: Re: 'Notify' action not notifying Hi Ron Well the notify action fired, but didn't send out a notification. It looks to me as though it couldn't find a valid notification address. Is that possible? HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters Sent: Thursday, May 03, 2007 12:08 AM To: arslist@ARSLIST.ORG Subject: 'Notify' action not notifying I'm mystified, and probably looking right past the answer: I'm building a new application, and I've created two filters - one that notifies the Requester when a request is opened, and one the notifies the Requester when a request is closed. Both filters are firing, but the notify isn't working on the 'closed' message. I copied the 'Opened' filter, and made the needed changes to create the 'closed' filter. Except that they use different HTML templates, they'e exactly alike, so I can't figure out why one is sending a message, and one isn't. Here's an excerpt from the filter log when the 'closed' filter doesn't send its message: Checking FAC:FCR-NotifyReqComplete (710) -- Passed -- perform actions 0: Notify deferred to phase 3 1: Message RonRemedy Test has been notified that the case has been closed. /* Wed May 02 2007 15:39:51.8550 */ End of filter processing (phase 1) /* Wed May 02 2007 15:39:51.8550 */ Restart of filter processing (phase 3) 0: Notify /* Wed May 02 2007 15:39:51.8550 */Stop filter processing Any clue as to what I'm missing? We're on ARS 7.0.1, patch 001 on Windows/MSSQL. Thanks, Ron Legters Tools Administrator Univar USA Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: User Connected From Another Machine
It's bound against the client computer, but not tied to IP Address. We use several factors to identify the client, and then store that GUID on the client itself. This enables the IP address to change on the client, but if the same GUID were submitted from another client system (e.g. someone copied the GUID from Computer A to Computer B), the discrepancy would be detected and the AR System API would challenge the request. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, May 03, 2007 5:41 AM To: arslist@ARSLIST.ORG Subject: Re: User Connected From Another Machine Against what is the guid bound? Client type, ip, session? Thanks, Axton On 5/2/07, Easter, David [EMAIL PROTECTED] wrote: Note that tracking of the IP address used by clients changed in AR System 7.0.01 - so when debugging these kind of issues, the cause may be different in 6.03 than in 7.0.01. From the release notes of AR System 7.0.01: IP address change does not require new login With version 7.0.01, the AR System server enforces licenses on the basis of globally unique identifiers (GUIDs) instead of IP addresses. Because of this, users will not have to log in again when their IP address changes, for example, by an ISP using dynamic DNS. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Murtuza Bookwala Sent: Tuesday, May 01, 2007 11:12 PM To: arslist@ARSLIST.ORG Subject: Re: User Connected From Another Machine Folks, I keep getting this error on BMC'c support website as well. The worst part is there is no logout button on most pages. Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, May 02, 2007 4:39 AM To: arslist@ARSLIST.ORG Subject: Re: User Connected From Another Machine On 7.x, if a user connects to remedy using the user tool, then connects via the mid-tier, they are asked to override the session. Subsequent attempts to switch back and forth between the user tool and mid-tier will result in this error. The only way to get around this is the log out of one client before logging into the other. If you happen to close your browser window without logging out, you're pretty much screwed and the admin has to release the session to log back into the mid-tier. If the admin has already released the session in the last hour, then there is no way to log into the user tool without waiting an hour for the mid-tier session to be collected by the garbage man. Axton Grams On 5/1/07, Candace DeCou [EMAIL PROTECTED] wrote: Gee Les - we get it all the time too on 6.3 Patch 20 with web users, but we were under the impression that they fixed that with the Patch 21. You are on 7.x so what the heck is that about? From the sounds of it, this is an ongoing issue. I know for lack of time right now to get us to Patch 21, we are left with users hanging after saying Yes to the message and we have to release their licenses. None of our users are on VPN. Please keep us posted on whatever you discover. Now I don't want to move to 7.x since this problem has been a bit of a nightmare already. Hope all is well with you. :) Candace -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Plante, Martin Sent: Tuesday, May 01, 2007 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: User Connected From Another Machine -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] Sent: 1 mai 2007 10:44 To: arslist@ARSLIST.ORG Subject: User Connected From Another Machine Hey Folks, Users here are getting the following message on a regular basis: This user is currently connected from another machine. Would you like to attempt to override the existing connection? Now, the users are not connected from any other machines. Further,
Re: Password
Hi Jack, Archana I think this advice is plain wrong. First, you cannot use the encrypt and decrypt functions to decrypt a Remedy password. These functions are there to allow you to encrypt your own data fields with a key supplied by you in workflow filters. The Remedy password uses some other encryption. Also notice that when you encrypt a string, then encrypt the same string again you will get different results. Each time you encrypt a field the result is different, so presumably the timestamp when the encryption occurred is part of the algorithm (and part of the result). That means you cannot compare strings that you encrypt yourself without decrypting them first. So Jack, the question is, what do you want to achieve through these 2 fields? If you want your user to enter an existing password and confirm that it is correct, use the Application-Confirm-Password process in a set fields like $PROCESS$ @@:Application-Confirm-Password $Password$ Where $Password$ is the field that the password was entered in. If the password is incorrect an ERROR will be issued stopping further processing. If you want them to enter the same password into 2 fields to prevent mistakes in typing (when changing a password), these fields do not need to be the special reserved field 102. Nor does the data need to be encrypted. If you wish you can mask the string typed in (display properties of the fields). Use display-only fields for the input, compare the inputs using workflow, then set/push the new password where you want if the strings match. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Vyom Labs - ITSM Support Sent: Thursday, May 03, 2007 4:56 AM To: arslist@ARSLIST.ORG Subject: Re: Password Hi Jack, You can take two password character fields on one form with different database ids. Retrieve login name, password from the AR System User form and compare with another password character field with that password field which is coming from AR System User form in encrypted format for that you can use filter because in active link, decrypt and encrypt functions are not visible. You have to write filter for converting encrypted format into decrypted format using decrypt function. Then compare two password fields and if it will be matched then perform action according to user Regards, Archana. -- www.vyomlabs.com Consulting | Oursourcing | Training || ITIL | IT Governance |BMC Remedy Jack Samson wrote: Hi All, Is it possible to have 2 password fields for comparision on one form? If not then how would one compare a User form password to a character field? Thanks, Jackson _ Mortgage rates near historic lows. Refinance $200,000 loan for as low as $771/month* https://www2.nextag.com/goto.jsp?product=10035url=%2fst.jsptm=ysearch =mortgage_text_links_88_h27f8disc=yvers=689s=4056p=5117 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Anyone else using CrystalDesk Report Scheduler PRO
I agree - I hate that copout. The issue belongs to whoever's name is on the software. Since you didn't deal with their sub-contractor, that's Crystal's job to do in support of its customers. I know that sometimes there's little that can be done (like when Remedy and Verity had that FTS issue a few years back), but they at least need to make a better effort than what you reported. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Thursday, May 03, 2007 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Anyone else using CrystalDesk Report Scheduler PRO ** Probably because it's a product that they use that's imbedded in theirsif they say it isn't them then ask them to identify the vendor of the product that is a fault...and ask them if they are pressuring that vendor to get it fixed or not. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Thursday, May 03, 2007 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Anyone else using CrystalDesk Report Scheduler PRO ** Great ... they told me the memory leak is not their product's issue. Well then why is it adding up within their product ??? Can't wait to hear the answer. Thanks, Susan On 5/3/07, patrick zandi [EMAIL PROTECTED] wrote: ** By the way, I send an email to crystaldesk folks, Told them I am interested in the product (which I am) however will not buy it till they fix the memory error. On 5/3/07, Susan Palmer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** Hi everyone, I've been using the CrystalDesk Report Scheduler PRO for over a year now and I find it a great timesaver. I don't have a crystal server or report server, but I do have many requests for daily reports that needed to be automated. I just create the Crystal report, put the report definition on the server, and then user the scheduler to email the report at a specified time, and day frequency desired. Works great from that perspective. It uses the AR ODBC driver. Where I have a problem, is that there must be some kind of memory leak issue at some point when the reports are generated. Something is not closing properly and although I've requested help from CrystalDesk little has been forthcoming. Therefore every other day right now I have to go in and 'exit' the application and restart it to clear the memory usage it has accumulated. Since the memory usage is on that application in the Task Manager I would think it's the application not doing something it's supposed to. When I first start the application memory usage is about 7,220K, after one day of report generation it is 519,124K ! Is anyone else using the scheduler out there and if so, do you have the problem too? If you fixed it, how? I have to add quite a few more reports to the scheduler and that's going to mean a daily exit/restart. Thanks for your help, Susan ARS 5.1.2P1428 Oracle 9i2 (upgrade to 7.0.1P2, Oracle 10g scheduled for 5/11, 2nd time at it ) Windows 2003 3.62 GB Ram CPU 3.06 GHz Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 Office: 312-529-5325 Cell: 312-502-7687 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Receiving duplicate email notifications from Remedy
Any suggestions? On 4/26/07, SUBSCRIBE arslist CeeCee [EMAIL PROTECTED] wrote: Hello All, Has anyone experienced this or could offer a possible solution. All of a sudden we are getting duplicate email notifications from Remedy. We are using version 6.03 on patch 20. It seems when we restart the email engine service it fixes the problem temporarily but then a few hours later it starts happening again. Thanks -- ~Yup, it's me! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Receiving duplicate email notifications from Remedy
CeeCee, I have been having the same problem. UNIX server - Solaris. I noticed today that my 5.1.2 email engine is restarting for some unknown reason. If it continues I plan to disable the executables in that old directory. Ron Fariss AIG Technologies Service Desk Automation 713-831-2365 (Office) 281-782-0979 (Mobile) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of All Contact Sent: Thursday, May 03, 2007 2:42 PM To: arslist@ARSLIST.ORG Subject: Re: Receiving duplicate email notifications from Remedy ** Any suggestions? On 4/26/07, SUBSCRIBE arslist CeeCee [EMAIL PROTECTED] wrote: Hello All, Has anyone experienced this or could offer a possible solution. All of a sudden we are getting duplicate email notifications from Remedy. We are using version 6.03 on patch 20. It seems when we restart the email engine service it fixes the problem temporarily but then a few hours later it starts happening again. Thanks -- ~Yup, it's me! __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Anyone else using CrystalDesk Report Scheduler PRO
Agreedand one more thing I though ofif they have validated that the problem does not exist in their software that means that they have identified WHERE the problem does exist...so they should be able to provide that information. If they are not able to provide it they likely have not done the research necessary...or they can't because of contract issues. Either way they should be able to push the other vendor to provide the fix in a similar manner to what BMC had to do with the DST issues _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, May 03, 2007 1:41 PM To: arslist@ARSLIST.ORG Subject: Re: Anyone else using CrystalDesk Report Scheduler PRO ** I agree - I hate that copout. The issue belongs to whoever's name is on the software. Since you didn't deal with their sub-contractor, that's Crystal's job to do in support of its customers. I know that sometimes there's little that can be done (like when Remedy and Verity had that FTS issue a few years back), but they at least need to make a better effort than what you reported. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Thursday, May 03, 2007 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Anyone else using CrystalDesk Report Scheduler PRO ** Probably because it's a product that they use that's imbedded in theirsif they say it isn't them then ask them to identify the vendor of the product that is a fault...and ask them if they are pressuring that vendor to get it fixed or not. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Thursday, May 03, 2007 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Anyone else using CrystalDesk Report Scheduler PRO ** Great ... they told me the memory leak is not their product's issue. Well then why is it adding up within their product ??? Can't wait to hear the answer. Thanks, Susan On 5/3/07, patrick zandi [EMAIL PROTECTED] wrote: ** By the way, I send an email to crystaldesk folks, Told them I am interested in the product (which I am) however will not buy it till they fix the memory error. On 5/3/07, Susan Palmer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** Hi everyone, I've been using the CrystalDesk Report Scheduler PRO for over a year now and I find it a great timesaver. I don't have a crystal server or report server, but I do have many requests for daily reports that needed to be automated. I just create the Crystal report, put the report definition on the server, and then user the scheduler to email the report at a specified time, and day frequency desired. Works great from that perspective. It uses the AR ODBC driver. Where I have a problem, is that there must be some kind of memory leak issue at some point when the reports are generated. Something is not closing properly and although I've requested help from CrystalDesk little has been forthcoming. Therefore every other day right now I have to go in and 'exit' the application and restart it to clear the memory usage it has accumulated. Since the memory usage is on that application in the Task Manager I would think it's the application not doing something it's supposed to. When I first start the application memory usage is about 7,220K, after one day of report generation it is 519,124K ! Is anyone else using the scheduler out there and if so, do you have the problem too? If you fixed it, how? I have to add quite a few more reports to the scheduler and that's going to mean a daily exit/restart. Thanks for your help, Susan ARS 5.1.2P1428 Oracle 9i2 (upgrade to 7.0.1P2, Oracle 10g scheduled for 5/11, 2nd time at it ) Windows 2003 3.62 GB Ram CPU 3.06 GHz Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 Office: 312-529-5325 Cell: 312-502-7687 [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Find Field DropDown in 6.3 Admin Tool
Norm - sounds like you got the Popup menu instead of the List Box (Im on 7.0.01) Check by going to File-Prereferences-Display tab I had same problem - use List Box instead of Popup Menu. Colin ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, May 03, 2007 11:35 AM To: arslist@ARSLIST.ORG Subject: Find Field DropDown in 6.3 Admin Tool ** Hi everyone: What's the deal with the Find Field dropdown in the 6.3 Admin Tool? Now when you click the dropdown, the menu expands itself to the full width of the available screen space, pushing the vertical scrollbar off the screen...actually I can't see the vertical scrollbar at all so I'm only assuming one exists at all. In the older Admin tools, when you clicked the dropdown arrow, the menu was only about two inches wide and the vertical scrollbar was perfectly accessible. So if you had lots of fields on a form you could easily grab the scrollbar and slide up and down until you found the one you're looking for. Now you can't do that. It's entirely annoying. I think they tried to fix a problem of the field name and ID number not being displayed within the smaller menu space by making it wider, but they went too far! Is there a fix? I'm running the patch 20 of the 6.3 Admin tool. Norm __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 7.0.1 Patch2 Solaris - Problems
Axton, Did you have to reverse back to Patch1? Is there still problems with Patch2 Solaris? ** See what's free at http://www.aol.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Receiving duplicate email notifications from Remedy
I am also experiencing the same issue, but in a different server version. I am having the issue on a 7.0.1 patch 2 server upgraded from ARS 6.3 patch 20. I to would appreciate any suggestions on getting this resolved. Thanks Kyle All Contact wrote: ** Any suggestions? On 4/26/07, *SUBSCRIBE arslist CeeCee* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Hello All, Has anyone experienced this or could offer a possible solution. All of a sudden we are getting duplicate email notifications from Remedy. We are using version 6.03 on patch 20. It seems when we restart the email engine service it fixes the problem temporarily but then a few hours later it starts happening again. Thanks -- ~Yup, it's me! __20060125___This posting was submitted with HTML in it___ -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Find Field DropDown in 6.3 Admin Tool
Nope...unfortunately that's not it. I have List Box selected. This is a different problem. I'm referring to the Find Fields field on the toolbar. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Colin Sent: Thursday, May 03, 2007 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: Find Field DropDown in 6.3 Admin Tool Norm - sounds like you got the Popup menu instead of the List Box (Im on 7.0.01) Check by going to File-Prereferences-Display tab I had same problem - use List Box instead of Popup Menu. Colin ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, May 03, 2007 11:35 AM To: arslist@ARSLIST.ORG Subject: Find Field DropDown in 6.3 Admin Tool ** Hi everyone: What's the deal with the Find Field dropdown in the 6.3 Admin Tool? Now when you click the dropdown, the menu expands itself to the full width of the available screen space, pushing the vertical scrollbar off the screen...actually I can't see the vertical scrollbar at all so I'm only assuming one exists at all. In the older Admin tools, when you clicked the dropdown arrow, the menu was only about two inches wide and the vertical scrollbar was perfectly accessible. So if you had lots of fields on a form you could easily grab the scrollbar and slide up and down until you found the one you're looking for. Now you can't do that. It's entirely annoying. I think they tried to fix a problem of the field name and ID number not being displayed within the smaller menu space by making it wider, but they went too far! Is there a fix? I'm running the patch 20 of the 6.3 Admin tool. Norm __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Reading log
I enabled a combined server-side Active link, Filter, API, and SQL
logging (and saved all logs to the same file location). I marked the
last one of my SQL statements in red in this log.
See the last marked bolded red UPDATE SQL statement way below for
example. In this case I don't want this UPDATE SQL statement to occur.
My objective is to find which workflow item qualifications I need to
change so that this UPDATE does not occur. How do I find how this SQL
statement was generated?
The following is a portion of the log.
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106
SHR:ConsolidatedList - NULL
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106 Checking
SHR:CL-SetConsolidatedStatus (500)
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106--
Passed -- perform actions
SQL TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106 /* Mon
Apr 30 2007 12:02:43.4640 */SELECT T360.C1,T360.C1 FROM T360 WHERE
(T360.C24005 IS NULL) ORDER BY 1 ASC
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106
Assigned To FullName (536870913) =
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106
2: Set Fields
SQL TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106 /* Mon
Apr 30 2007 12:02:43.4640 */SELECT T360.C1,T360.C1 FROM T360 WHERE
('A81106' = T360.C24005) ORDER BY 1 ASC
SQL TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106 /* Mon
Apr 30 2007 12:02:43.4640 */SELECT C24003,C24004 FROM T360 WHERE
C1 = '0007675'
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106
Real Submitter FullName (536870914) = Polo Jorge
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106 Checking
BWC:SHR-RealSubmitterFN (500)
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106--
Passed -- perform actions
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106
0: Set Fields
SQL TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106 /* Mon
Apr 30 2007 12:02:43.4640 */SELECT T345.C1,T345.C1 FROM T345 WHERE
('HD266570' = T345.C1) ORDER BY 1 ASC
SQL TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106 /* Mon
Apr 30 2007 12:02:43.4640 */SELECT C24001 FROM T345 WHERE C1 =
'HD266570'
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106
Requester FullName (536870912) = Fulk Robert
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106 Checking
BWC:SHR:Cons-SetNames1 (600)
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106--
Failed qualification
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106 /* Mon
Apr 30 2007 12:02:43.4800 */ End of filter processing (phase 1)
SQL TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106 /* Mon
Apr 30 2007 12:02:43.4800 */INSERT INTO T355
(C26003,C4,C24006,C26130,C20003,C20006,C26001,C5
36870917,C20005,C26126,C536870916,C26005,C20012,C250
32,C24009,C20007,C26000,C26009,C2,C8,C20004,C230
09,C300971700,C536870914,C536870913,C536870912,C7,C26504,C30097,
C300970100,C300970200,C3,C5,C6,C1) VALUES ('Help Desk
Case',NULL,'Access/App',0,'Software','30 W. Spring
St.',1,'EV000206','Unable to
Access',1,'A81106','HD266570','BWC',1,1,'Columbus','Assigned',1,'Fulkw',
'system creates case with resolved
status','Intrafin','MAINHELPDESK',1,'Polo Jorge',' ','Fulk
Robert',0,1,0,0,0,1177948963,'A81106',1177948963,'0045072')
SQL TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106 /* Mon
Apr 30 2007 12:02:43.4800 */UPDATE T355 SET C24007 = 'placeholder'
WHERE C1 = '0045072'
SQL TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106 /* Mon
Apr 30 2007 12:02:43.4800 */SELECT C24007 FROM T355 WHERE C1 =
'0045072'
SQL TID: 003188 RPC ID: 0286102605 Queue: Fast
Re: Find Field DropDown in 6.3 Admin Tool
Do you have a very long Field Label? I think the drop down expands to the size of the longest label. Janie Sprenger Senior Remedy Engineer Crystal Report Specialist ITIL Foundations Certified Column Technologies, Inc. Office: (360) 835-3923 Cell: (360) 624-6561 www.columnit.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, May 03, 2007 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: Find Field DropDown in 6.3 Admin Tool Nope.unfortunately that's not it. I have List Box selected. This is a different problem. I'm referring to the Find Fields field on the toolbar. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Colin Sent: Thursday, May 03, 2007 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: Find Field DropDown in 6.3 Admin Tool Norm - sounds like you got the Popup menu instead of the List Box (Im on 7.0.01) Check by going to File-Prereferences-Display tab I had same problem - use List Box instead of Popup Menu. Colin ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, May 03, 2007 11:35 AM To: arslist@ARSLIST.ORG Subject: Find Field DropDown in 6.3 Admin Tool ** Hi everyone: What's the deal with the Find Field dropdown in the 6.3 Admin Tool? Now when you click the dropdown, the menu expands itself to the full width of the available screen space, pushing the vertical scrollbar off the screen.actually I can't see the vertical scrollbar at all so I'm only assuming one exists at all. In the older Admin tools, when you clicked the dropdown arrow, the menu was only about two inches wide and the vertical scrollbar was perfectly accessible. So if you had lots of fields on a form you could easily grab the scrollbar and slide up and down until you found the one you're looking for. Now you can't do that. It's entirely annoying. I think they tried to fix a problem of the field name and ID number not being displayed within the smaller menu space by making it wider, but they went too far! Is there a fix? I'm running the patch 20 of the 6.3 Admin tool. Norm __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Find Field DropDown in 6.3 Admin Tool
Sorry, I meant the Find Field box expands to the longest Label/DB Field Name combination Janie Sprenger Senior Remedy Engineer Crystal Report Specialist ITIL Foundations Certified Column Technologies, Inc. Office: (360) 835-3923 Cell: (360) 624-6561 www.columnit.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, May 03, 2007 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: Find Field DropDown in 6.3 Admin Tool Nope.unfortunately that's not it. I have List Box selected. This is a different problem. I'm referring to the Find Fields field on the toolbar. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Colin Sent: Thursday, May 03, 2007 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: Find Field DropDown in 6.3 Admin Tool Norm - sounds like you got the Popup menu instead of the List Box (Im on 7.0.01) Check by going to File-Prereferences-Display tab I had same problem - use List Box instead of Popup Menu. Colin ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, May 03, 2007 11:35 AM To: arslist@ARSLIST.ORG Subject: Find Field DropDown in 6.3 Admin Tool ** Hi everyone: What's the deal with the Find Field dropdown in the 6.3 Admin Tool? Now when you click the dropdown, the menu expands itself to the full width of the available screen space, pushing the vertical scrollbar off the screen.actually I can't see the vertical scrollbar at all so I'm only assuming one exists at all. In the older Admin tools, when you clicked the dropdown arrow, the menu was only about two inches wide and the vertical scrollbar was perfectly accessible. So if you had lots of fields on a form you could easily grab the scrollbar and slide up and down until you found the one you're looking for. Now you can't do that. It's entirely annoying. I think they tried to fix a problem of the field name and ID number not being displayed within the smaller menu space by making it wider, but they went too far! Is there a fix? I'm running the patch 20 of the 6.3 Admin tool. Norm __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Find Field DropDown in 6.3 Admin Tool
Yeah, I was thinking about that...but for crying out loud! It would have to be a monster long field! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Janie Sprenger Sent: Thursday, May 03, 2007 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Find Field DropDown in 6.3 Admin Tool Do you have a very long Field Label? I think the drop down expands to the size of the longest label... Janie Sprenger Senior Remedy Engineer Crystal Report Specialist ITIL Foundations Certified Column Technologies, Inc. Office: (360) 835-3923 Cell: (360) 624-6561 www.columnit.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, May 03, 2007 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: Find Field DropDown in 6.3 Admin Tool Nope...unfortunately that's not it. I have List Box selected. This is a different problem. I'm referring to the Find Fields field on the toolbar. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Colin Sent: Thursday, May 03, 2007 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: Find Field DropDown in 6.3 Admin Tool Norm - sounds like you got the Popup menu instead of the List Box (Im on 7.0.01) Check by going to File-Prereferences-Display tab I had same problem - use List Box instead of Popup Menu. Colin ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, May 03, 2007 11:35 AM To: arslist@ARSLIST.ORG Subject: Find Field DropDown in 6.3 Admin Tool ** Hi everyone: What's the deal with the Find Field dropdown in the 6.3 Admin Tool? Now when you click the dropdown, the menu expands itself to the full width of the available screen space, pushing the vertical scrollbar off the screen...actually I can't see the vertical scrollbar at all so I'm only assuming one exists at all. In the older Admin tools, when you clicked the dropdown arrow, the menu was only about two inches wide and the vertical scrollbar was perfectly accessible. So if you had lots of fields on a form you could easily grab the scrollbar and slide up and down until you found the one you're looking for. Now you can't do that. It's entirely annoying. I think they tried to fix a problem of the field name and ID number not being displayed within the smaller menu space by making it wider, but they went too far! Is there a fix? I'm running the patch 20 of the 6.3 Admin tool. Norm __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Reading log
You need to give us the entire log. There is a filter firing that is doing a
push fields action somewhere in STAGE 1.
On 5/3/07, Jorge Polo [EMAIL PROTECTED] wrote:
**
*I enabled a combined server-side Active link, Filter, API, and SQL
logging (and saved all logs to the same file location). **I marked the
last one of my SQL statements in red in this log.** *
*See the last marked bolded red UPDATE SQL statement way below for example
. In this case I don't want this UPDATE SQL statement to occur. *
*My objective is to **find which workflow item qualifications I need to
change so that this UPDATE does not occur. How do I find how this SQL
statement was generated? *
*The following is a portion of the log. *
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106
SHR:ConsolidatedList - NULL
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106 Checking
SHR:CL-SetConsolidatedStatus (500)
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106-- Passed
-- perform actions
*SQL TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106 /* Mon Apr 30
2007 12:02:43.4640 */SELECT T360.C1,T360.C1 FROM T360 WHERE (
T360.C24005 IS NULL) ORDER BY 1 ASC*
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106
Assigned To FullName (536870913) =
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106 2:
Set Fields
*SQL TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106 /* Mon Apr 30
2007 12:02:43.4640 */SELECT T360.C1,T360.C1 FROM T360 WHERE ('A81106' =
T360.C24005) ORDER BY 1 ASC*
*SQL TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106 /* Mon Apr 30
2007 12:02:43.4640 */SELECT C24003,C24004 FROM T360 WHERE C1 =
'0007675'*
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106
Real Submitter FullName (536870914) = Polo Jorge
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106 Checking
BWC:SHR-RealSubmitterFN (500)
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106-- Passed
-- perform actions
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106 0:
Set Fields
*SQL TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106 /* Mon Apr 30
2007 12:02:43.4640 */SELECT T345.C1,T345.C1 FROM T345 WHERE ('HD266570' =
T345.C1) ORDER BY 1 ASC*
*SQL TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106 /* Mon Apr 30
2007 12:02:43.4640 */SELECT C24001 FROM T345 WHERE C1 = 'HD266570'*
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106
Requester FullName (536870912) = Fulk Robert
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106 Checking
BWC:SHR:Cons-SetNames1 (600)
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106-- Failed
qualification
FLTR TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106 /* Mon Apr 30
2007 12:02:43.4800 */ End of filter processing (phase 1)
*SQL TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106 /* Mon Apr 30
2007 12:02:43.4800 */INSERT INTO T355
(C26003,C4,C24006,C26130,C20003,C20006,C26001,C536870917,C20005,C26126,C536870916,C26005,C20012,C25032,C24009,C20007,C26000,C26009,C2,C8,C20004,C23009,C300971700,C536870914,C536870913,C536870912,C7,C26504,C30097,C300970100,C300970200,C3,C5,C6,C1)
VALUES ('Help Desk Case',NULL,'Access/App',0,'Software','30 W. Spring
St.',1,'EV000206','Unable to
Access',1,'A81106','HD266570','BWC',1,1,'Columbus','Assigned',1,'Fulkw','system
creates case with resolved status','Intrafin','MAINHELPDESK',1,'Polo
Jorge',' ','Fulk
Robert',0,1,0,0,0,1177948963,'A81106',1177948963,'0045072')*
*SQL TID: 003188 RPC ID: 0286102605 Queue: Fast
Client-RPC: 390620USER: A81106 /* Mon Apr 30
2007 12:02:43.4800 */UPDATE T355 SET C24007 = 'placeholder' WHERE C1 =
'0045072'*
*SQL TID: 003188 RPC ID: 0286102605 Queue: Fast
RESOLVED: Find Field DropDown in 6.3 Admin Tool
Thanks, Janie, for the thought. Turns out that was the problem. I had a button with a label that was 62 characters long. That idea came to me earlier today, but I dismissed it because I thought, Nah...couldn't be...I know for a fact that I don't have a label that will make the menu stretch out that far! Evidently, though, having a control with a label that exceeds a certain length makes the menu stretch to infinity. Interesting. I would call that a bug. I wonder if Doug is reading this... From: Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, May 03, 2007 4:37 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Find Field DropDown in 6.3 Admin Tool Yeah, I was thinking about that...but for crying out loud! It would have to be a monster long field! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Janie Sprenger Sent: Thursday, May 03, 2007 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Find Field DropDown in 6.3 Admin Tool Do you have a very long Field Label? I think the drop down expands to the size of the longest label... Janie Sprenger Senior Remedy Engineer Crystal Report Specialist ITIL Foundations Certified Column Technologies, Inc. Office: (360) 835-3923 Cell: (360) 624-6561 www.columnit.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, May 03, 2007 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: Find Field DropDown in 6.3 Admin Tool Nope...unfortunately that's not it. I have List Box selected. This is a different problem. I'm referring to the Find Fields field on the toolbar. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Colin Sent: Thursday, May 03, 2007 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: Find Field DropDown in 6.3 Admin Tool Norm - sounds like you got the Popup menu instead of the List Box (Im on 7.0.01) Check by going to File-Prereferences-Display tab I had same problem - use List Box instead of Popup Menu. Colin ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, May 03, 2007 11:35 AM To: arslist@ARSLIST.ORG Subject: Find Field DropDown in 6.3 Admin Tool ** Hi everyone: What's the deal with the Find Field dropdown in the 6.3 Admin Tool? Now when you click the dropdown, the menu expands itself to the full width of the available screen space, pushing the vertical scrollbar off the screen...actually I can't see the vertical scrollbar at all so I'm only assuming one exists at all. In the older Admin tools, when you clicked the dropdown arrow, the menu was only about two inches wide and the vertical scrollbar was perfectly accessible. So if you had lots of fields on a form you could easily grab the scrollbar and slide up and down until you found the one you're looking for. Now you can't do that. It's entirely annoying. I think they tried to fix a problem of the field name and ID number not being displayed within the smaller menu space by making it wider, but they went too far! Is there a fix? I'm running the patch 20 of the 6.3 Admin tool. Norm __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Receiving duplicate email notifications from Remedy
Hello Leonard, We are on Windows Server 2003 and running SQL Server 2000 but we are not running in a multiple server group. The remedy server and database are on two different servers. When we look in the email messages form, there is only one message in the queue but when it goes through our exchange server and gets to our inbox it becomes two sometimes three. Is there some way for us to see what the email engine is actually sending out; is there a log file that we can look at or a debug process? Thanks On 5/3/07, Leonard Neely - FOJ [EMAIL PROTECTED] wrote: What OS and DB? Are you running multiple servers in a Server Group environment? If so, make sure that the Email engine is only running on one of the servers in the group. Leonard -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Thursday, May 03, 2007 1:17 PM To: arslist@ARSLIST.ORG Subject: Re: Receiving duplicate email notifications from Remedy I am also experiencing the same issue, but in a different server version. I am having the issue on a 7.0.1 patch 2 server upgraded from ARS 6.3 patch 20. I to would appreciate any suggestions on getting this resolved. Thanks Kyle All Contact wrote: ** Any suggestions? On 4/26/07, *SUBSCRIBE arslist CeeCee* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Hello All, Has anyone experienced this or could offer a possible solution. All of a sudden we are getting duplicate email notifications from Remedy. We are using version 6.03 on patch 20. It seems when we restart the email engine service it fixes the problem temporarily but then a few hours later it starts happening again. Thanks -- ~Yup, it's me! __20060125___This posting was submitted with HTML in it___ -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- ~Yup, it's me! -- ~Yup, it's me! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Receiving duplicate email notifications from Remedy
Check for errors in the stderr.log file usually located on the server at: (C:\Program Files\AR System\AREmail\Logs), or wherever your email engine was installed. This may give you some clue as to the activity going out (from the Remedy side). However, it sounds like messages are successfully going out of Remedy, so there may not be any useful information in the log. You may also want to verify that the outgoing message in the queue (Message Form) actually gets the Send Message value set to No after the message has been sent. If not, or if there is some custom workflow that may be modifying this value, the message could get sent again on the next polling interval. Additionally, on the duplicate messages that you are receiving, do they have the same timestamp? Or, is there some lapse in time between the messages. This may give some insight is to the problem source as well. HTH Leonard Neely Sr. Remedy Engineer Column Technologies, Inc _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of All Contact Sent: Thursday, May 03, 2007 2:38 PM To: arslist@ARSLIST.ORG Subject: Re: Receiving duplicate email notifications from Remedy ** Hello Leonard, We are on Windows Server 2003 and running SQL Server 2000 but we are not running in a multiple server group. The remedy server and database are on two different servers. When we look in the email messages form, there is only one message in the queue but when it goes through our exchange server and gets to our inbox it becomes two sometimes three. Is there some way for us to see what the email engine is actually sending out; is there a log file that we can look at or a debug process? Thanks On 5/3/07, Leonard Neely - FOJ [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: What OS and DB? Are you running multiple servers in a Server Group environment? If so, make sure that the Email engine is only running on one of the servers in the group. Leonard -Original Message- From: Action Request System discussion list(ARSList) [mailto: mailto:arslist@ARSLIST.ORG [EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Thursday, May 03, 2007 1:17 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Receiving duplicate email notifications from Remedy I am also experiencing the same issue, but in a different server version. I am having the issue on a 7.0.1 patch 2 server upgraded from ARS 6.3 patch 20. I to would appreciate any suggestions on getting this resolved. Thanks Kyle All Contact wrote: ** Any suggestions? On 4/26/07, *SUBSCRIBE arslist CeeCee* [EMAIL PROTECTED] mailto: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Hello All, Has anyone experienced this or could offer a possible solution. All of a sudden we are getting duplicate email notifications from Remedy. We are using version 6.03 on patch 20. It seems when we restart the email engine service it fixes the problem temporarily but then a few hours later it starts happening again. Thanks -- ~Yup, it's me! __20060125___This posting was submitted with HTML in it___ -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ ARSlist:Where the Answers Are -- ~Yup, it's me! -- ~Yup, it's me! __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: 7.0.1 Patch2 Solaris - Problems
I have not reverted back yet. I was provided a debug build to generate a useful core. After that core has been retrieved, I will roll back to patch 1. It looks to be related to the email engine in some way, but I am not sure how yet. When I get more information I will post it to this thread. Axton Grams On 5/3/07, Kathy Morris [EMAIL PROTECTED] wrote: ** Axton, Did you have to reverse back to Patch1? Is there still problems with Patch2 Solaris? See what's free at AOL.com. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: User Connected From Another Machine
Would a difference in client type result in a different guid? Just wondering what can be done to allow a browser and other types of clients (e.g., user tool) to connect from the same machine without forcing an override. This is a common issue in my environment because certain actions (e.g., approvals) can only be performed through the mid-tier, whereas other operations (e.g., ITSM app access) must be done through the user tool. For many people this is not an issue since they only act in one capacity (web or user tool), but for many others this is not the case. Axton Grams On 5/3/07, Easter, David [EMAIL PROTECTED] wrote: It's bound against the client computer, but not tied to IP Address. We use several factors to identify the client, and then store that GUID on the client itself. This enables the IP address to change on the client, but if the same GUID were submitted from another client system (e.g. someone copied the GUID from Computer A to Computer B), the discrepancy would be detected and the AR System API would challenge the request. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, May 03, 2007 5:41 AM To: arslist@ARSLIST.ORG Subject: Re: User Connected From Another Machine Against what is the guid bound? Client type, ip, session? Thanks, Axton On 5/2/07, Easter, David [EMAIL PROTECTED] wrote: Note that tracking of the IP address used by clients changed in AR System 7.0.01 - so when debugging these kind of issues, the cause may be different in 6.03 than in 7.0.01. From the release notes of AR System 7.0.01: IP address change does not require new login With version 7.0.01, the AR System server enforces licenses on the basis of globally unique identifiers (GUIDs) instead of IP addresses. Because of this, users will not have to log in again when their IP address changes, for example, by an ISP using dynamic DNS. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Murtuza Bookwala Sent: Tuesday, May 01, 2007 11:12 PM To: arslist@ARSLIST.ORG Subject: Re: User Connected From Another Machine Folks, I keep getting this error on BMC'c support website as well. The worst part is there is no logout button on most pages. Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, May 02, 2007 4:39 AM To: arslist@ARSLIST.ORG Subject: Re: User Connected From Another Machine On 7.x, if a user connects to remedy using the user tool, then connects via the mid-tier, they are asked to override the session. Subsequent attempts to switch back and forth between the user tool and mid-tier will result in this error. The only way to get around this is the log out of one client before logging into the other. If you happen to close your browser window without logging out, you're pretty much screwed and the admin has to release the session to log back into the mid-tier. If the admin has already released the session in the last hour, then there is no way to log into the user tool without waiting an hour for the mid-tier session to be collected by the garbage man. Axton Grams On 5/1/07, Candace DeCou [EMAIL PROTECTED] wrote: Gee Les - we get it all the time too on 6.3 Patch 20 with web users, but we were under the impression that they fixed that with the Patch 21. You are on 7.x so what the heck is that about? From the sounds of it, this is an ongoing issue. I know for lack of time right now to get us to Patch 21, we are left with users hanging after saying Yes to the message and we have to release their licenses. None of our users are on VPN. Please keep us posted on whatever you discover. Now I don't want to move to 7.x since this problem has been a bit of a nightmare already. Hope all is well with you. :) Candace -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Plante, Martin Sent: Tuesday, May 01,
Re: Page Field Visibility problems- pages ovelay and show all fields overlapping
I want to say I think I've seen this before but can't specifically remember . For some reason, I think that after the Change Field unhid the tab, I did another couple of Change Fields to shift the focus off of the page field and then back to a field on the newly visible tab - it was either that or having something to do with transparent vs opaque boxes on the tabs that would stop the bleeding. Janie Sprenger Senior Remedy Engineer Crystal Report Specialist ITIL Foundations Certified Column Technologies, Inc. Office: (360) 835-3923 Cell: (360) 624-6561 www.columnit.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Thursday, May 03, 2007 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: Page Field Visibility problems- pages ovelay and show all fields overlapping We're on 6.3 and hide / unhide tabs all the time! Are those fields shared across all tabs? Might want to nuke the client cache copy of the form as well. Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Moore Sent: Wednesday, May 02, 2007 2:31 PM To: arslist@ARSLIST.ORG Subject: Page Field Visibility problems- pages ovelay and show all fields overlapping ** Hey everyone- I have a hidden page field with about 10 pages on it which is hidden. When the user presses a button, it becomes visible, but when it does the pages don't turn normally. If I click on a different tab, the fields on that tab show up, but on top of the fields in the previous tab. This did not happen when the page field was not hidden, and I have not altered the page field properties in any way other than to make it hidden. Anyone else encountered this? 6.3, Oracle 9i, UNIX server. Thanks, Chris __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Approvers
Hi Listers, What is the best way to generate a preview list of approvers in a Parent-Child process? -Su -Confidentiality Notice-- This electronic message transmission contains information from the Los Angeles Department of Water and Power, which may be confidential. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the content of this information is prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the original message and any attachment without reading or saving in any manner. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Receiving duplicate email notifications from Remedy
We had a problem like this with an exchange server and it wasn't limited to just Remedy Mail messages. The 'server' guys fixed the problem since it was an exchange server issue, so I don't know how it is that they fixed it - but maybe the server folks at your site can assist in seeing if something is wacky with exchange. The other thing I would make sure of is that there is only one aremail.exe daemon running on the ARserver. I would imagine that if 2 processes are running it could fire off 2 emails. Anyhow, these are just some ideas. Janie Sprenger Senior Remedy Engineer Crystal Report Specialist ITIL Foundations Certified Column Technologies, Inc. Office: (360) 835-3923 Cell: (360) 624-6561 www.columnit.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely - FOJ Sent: Thursday, May 03, 2007 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: Receiving duplicate email notifications from Remedy Check for errors in the stderr.log file usually located on the server at: (C:\Program Files\AR System\AREmail\Logs), or wherever your email engine was installed. This may give you some clue as to the activity going out (from the Remedy side). However, it sounds like messages are successfully going out of Remedy, so there may not be any useful information in the log. You may also want to verify that the outgoing message in the queue (Message Form) actually gets the Send Message value set to No after the message has been sent. If not, or if there is some custom workflow that may be modifying this value, the message could get sent again on the next polling interval. Additionally, on the duplicate messages that you are receiving, do they have the same timestamp? Or, is there some lapse in time between the messages. This may give some insight is to the problem source as well. HTH Leonard Neely Sr. Remedy Engineer Column Technologies, Inc _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of All Contact Sent: Thursday, May 03, 2007 2:38 PM To: arslist@ARSLIST.ORG Subject: Re: Receiving duplicate email notifications from Remedy ** Hello Leonard, We are on Windows Server 2003 and running SQL Server 2000 but we are not running in a multiple server group. The remedy server and database are on two different servers. When we look in the email messages form, there is only one message in the queue but when it goes through our exchange server and gets to our inbox it becomes two sometimes three. Is there some way for us to see what the email engine is actually sending out; is there a log file that we can look at or a debug process? Thanks On 5/3/07, Leonard Neely - FOJ [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: What OS and DB? Are you running multiple servers in a Server Group environment? If so, make sure that the Email engine is only running on one of the servers in the group. Leonard -Original Message- From: Action Request System discussion list(ARSList) [mailto: mailto:arslist@ARSLIST.ORG [EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Thursday, May 03, 2007 1:17 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Receiving duplicate email notifications from Remedy I am also experiencing the same issue, but in a different server version. I am having the issue on a 7.0.1 patch 2 server upgraded from ARS 6.3 patch 20. I to would appreciate any suggestions on getting this resolved. Thanks Kyle All Contact wrote: ** Any suggestions? On 4/26/07, *SUBSCRIBE arslist CeeCee* [EMAIL PROTECTED] mailto: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Hello All, Has anyone experienced this or could offer a possible solution. All of a sudden we are getting duplicate email notifications from Remedy. We are using version 6.03 on patch 20. It seems when we restart the email engine service it fixes the problem temporarily but then a few hours later it starts happening again. Thanks -- ~Yup, it's me! __20060125___This posting was submitted with HTML in it___ -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ ARSlist:Where the Answers Are -- ~Yup, it's me! -- ~Yup, it's me! __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Approvers
What version are you using? Version 7.x has the ability to generate a preview of the signatures, though I have not used this feature, just read about it. Axton Grams On 5/3/07, Song, Su [EMAIL PROTECTED] wrote: ** Hi Listers, What is the best way to generate a preview list of approvers in a Parent-Child process? -Su -Confidentiality Notice-- This electronic message transmission contains information from the Los Angeles Department of Water and Power, which may be confidential. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the content of this information is prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the original message and any attachment without reading or saving in any manner. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: User Connected From Another Machine
This change in 7.0.01 only applies to the AR API used by WUT or other API-accessing applications. The GUID used by the Mid-Tier was introduced in previous versions and continues to behave in the same manner as previous versions. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, May 03, 2007 4:13 PM To: arslist@ARSLIST.ORG Subject: Re: User Connected From Another Machine Would a difference in client type result in a different guid? Just wondering what can be done to allow a browser and other types of clients (e.g., user tool) to connect from the same machine without forcing an override. This is a common issue in my environment because certain actions (e.g., approvals) can only be performed through the mid-tier, whereas other operations (e.g., ITSM app access) must be done through the user tool. For many people this is not an issue since they only act in one capacity (web or user tool), but for many others this is not the case. Axton Grams On 5/3/07, Easter, David [EMAIL PROTECTED] wrote: It's bound against the client computer, but not tied to IP Address. We use several factors to identify the client, and then store that GUID on the client itself. This enables the IP address to change on the client, but if the same GUID were submitted from another client system (e.g. someone copied the GUID from Computer A to Computer B), the discrepancy would be detected and the AR System API would challenge the request. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, May 03, 2007 5:41 AM To: arslist@ARSLIST.ORG Subject: Re: User Connected From Another Machine Against what is the guid bound? Client type, ip, session? Thanks, Axton On 5/2/07, Easter, David [EMAIL PROTECTED] wrote: Note that tracking of the IP address used by clients changed in AR System 7.0.01 - so when debugging these kind of issues, the cause may be different in 6.03 than in 7.0.01. From the release notes of AR System 7.0.01: IP address change does not require new login With version 7.0.01, the AR System server enforces licenses on the basis of globally unique identifiers (GUIDs) instead of IP addresses. Because of this, users will not have to log in again when their IP address changes, for example, by an ISP using dynamic DNS. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Murtuza Bookwala Sent: Tuesday, May 01, 2007 11:12 PM To: arslist@ARSLIST.ORG Subject: Re: User Connected From Another Machine Folks, I keep getting this error on BMC'c support website as well. The worst part is there is no logout button on most pages. Murtuza. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, May 02, 2007 4:39 AM To: arslist@ARSLIST.ORG Subject: Re: User Connected From Another Machine On 7.x, if a user connects to remedy using the user tool, then connects via the mid-tier, they are asked to override the session. Subsequent attempts to switch back and forth between the user tool and mid-tier will result in this error. The only way to get around this is the log out of one client before logging into the other. If you happen to close your browser window without logging out, you're pretty much screwed and the admin has to release the session to log back into the mid-tier. If the admin has already released the session in the last hour, then there is no way to
Re: Seeking Ideas For Ways To Deal With Multiple Attachments That Need to Print All At One Time
You could have a button that runs a process PERFORM-ACTION-OPEN-ATTACHMENT field_ID It wouldn't print them all, but it would open them all at one time if you added a process for each attachment field id. Not sure if this is the best way to do what you want, but it's one idea. Janie Sprenger Senior Remedy Engineer Crystal Report Specialist ITIL Foundations Certified Column Technologies, Inc. Office: (360) 835-3923 Cell: (360) 624-6561 www.columnit.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Candace DeCou Sent: Thursday, May 03, 2007 12:54 PM To: arslist@ARSLIST.ORG Subject: Seeking Ideas For Ways To Deal With Multiple Attachments That Need to Print All At One Time I have been having so much fun with the list's support on the web service, I thought I'd throw out another one. We are using CSS 5.6 on 6.3 Patch 20 to support our internal operations groups. The submitters of the Issues can attach up to 10 documents. These documents then need to be printed out, but the agents who have to handle this are frustrated because they can only print out one attachment at a time. Does anyone have any ideas, suggestions, better ways to try to do this? I mean, ideally what they would like to be able to do is highlight and select all the attachments, then print them all at once. Candace DeCou Applications Support Analyst Silicon Valley Bank Office: 408-654-6358 Email: [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Oracle 9i/10G client, ARS 7.0.1p2 installation failure...
Hello all, I'm having a problem with a brand new ARS 7.0.1 p2 installation. Win2003 R2, Ora9i with 10G client. When installing ARS 7.0.1p2, I'm receiving the error: 22:26:16 -[ERROR]: Couldn't create the Demo user. 22:26:24 -[ERROR]: Failed to create a valid Admin user. This installation cannot complete importing of forms or data. A valid Admin user will need to be created and forms and data manually imported. This error occurred after the installation of the AR System was completed. To correct this error, import the sample applications from the samples subdirectory. 22:46:29 Done importing forms. 22:46:29 -[ERROR]: Failed to complete AR Server installation. I know that I can correct this by following the instructions listed, but I am creating documention for an installation process; what I really need is an error free installation. I can connect to the db via SQLPlus as ARAdmin, and by using OEM I can view the contents of the arschema table (User and Group are notably missing). Any clues where I should begin looking? tia, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Oracle 9i/10G client, ARS 7.0.1p2 installation failure...
On unix, an arerror.log, arsql.log, among others are created /var/tmp during an install. Not sure, but I would imagine these are in the TEMP directory on your windows box. Look at the env vars (right click my computer, properties, advanced tab, environment variables) to see what TEMP and TMP are set to, the look there for some logs. These are typicall pretty revealing for the installation process. Axton Grams On 5/3/07, Rick Phillips [EMAIL PROTECTED] wrote: Hello all, I'm having a problem with a brand new ARS 7.0.1 p2 installation. Win2003 R2, Ora9i with 10G client. When installing ARS 7.0.1p2, I'm receiving the error: 22:26:16 -[ERROR]: Couldn't create the Demo user. 22:26:24 -[ERROR]: Failed to create a valid Admin user. This installation cannot complete importing of forms or data. A valid Admin user will need to be created and forms and data manually imported. This error occurred after the installation of the AR System was completed. To correct this error, import the sample applications from the samples subdirectory. 22:46:29 Done importing forms. 22:46:29 -[ERROR]: Failed to complete AR Server installation. I know that I can correct this by following the instructions listed, but I am creating documention for an installation process; what I really need is an error free installation. I can connect to the db via SQLPlus as ARAdmin, and by using OEM I can view the contents of the arschema table (User and Group are notably missing). Any clues where I should begin looking? tia, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
How to save the login id on login page using Mid Tier 7.0
Hi All, I am using Mid Tier 7.0, and I want to implement the functionality which saves the login name of the user in the login page. The functionality should work similar to Remember my login Id on any web site. Can any one have any suggestions. I think this can be done through cookies but I dont know from where I can enable the cookies. Thanks and Regards Anil. - Check out what you're missing if you're not on Yahoo! Messenger ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Oracle 9i/10G client, ARS 7.0.1p2 installation failure...
Having spent some intimate time with these files in this similar setting in the last few weeks (upgrade ... well an attempt at it) several install logs are in C:\Documents and Settings\RemAdmin\Local Settings\Temp\1 Not exactly an intuitive place to look. Of course you can look in program files/ar system/arserver/db for the usual arerror.log. Support really likes you to import the samples. I didn't want to do that either but they appeared to insist in order to attempt to help. We actually gave up on the server upgrade because Windows would not recognize the AR System as a win32 application and the service would not connect. No particular resolution to that issue. So we took a brand new server and are building it from scratch ... in fact the database is being installed today/tomorrow. Then I get the server Monday to do a clean v7.0.1P2 install. I'm not exactly sure if you'd classify it as a brand new AR install because we are copying the production database to that server, but AR has never been installed there. So in my case I would expect the users to be recognized and I do have a Demo user created because as I learned in this whole process, is that the new installs really like to be done by Demo. Keep us posted please. Thanks, Susan On 5/3/07, Axton [EMAIL PROTECTED] wrote: On unix, an arerror.log, arsql.log, among others are created /var/tmp during an install. Not sure, but I would imagine these are in the TEMP directory on your windows box. Look at the env vars (right click my computer, properties, advanced tab, environment variables) to see what TEMP and TMP are set to, the look there for some logs. These are typicall pretty revealing for the installation process. Axton Grams On 5/3/07, Rick Phillips [EMAIL PROTECTED] wrote: Hello all, I'm having a problem with a brand new ARS 7.0.1 p2 installation. Win2003 R2, Ora9i with 10G client. When installing ARS 7.0.1p2, I'm receiving the error: 22:26:16 -[ERROR]: Couldn't create the Demo user. 22:26:24 -[ERROR]: Failed to create a valid Admin user. This installation cannot complete importing of forms or data. A valid Admin user will need to be created and forms and data manually imported. This error occurred after the installation of the AR System was completed. To correct this error, import the sample applications from the samples subdirectory. 22:46:29 Done importing forms. 22:46:29 -[ERROR]: Failed to complete AR Server installation. I know that I can correct this by following the instructions listed, but I am creating documention for an installation process; what I really need is an error free installation. I can connect to the db via SQLPlus as ARAdmin, and by using OEM I can view the contents of the arschema table (User and Group are notably missing). Any clues where I should begin looking? tia, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
