Building a Demonstration Laptop

[George Treisbach]

Subject: Building a Demonstration Laptop


Any recommendations from the list on what makes up a good demonstration 
Laptop ??  

Memory ??

Database ??

Remedy licensing ??

Thanks in advance.

George T.

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Re: Building a Demonstration Laptop

[Roger Justice]

For ITSM 7 
Laptop: the faster the better
Memory: 4GB or more
Database: whatever you are comfortable with, Oracle does have a free version
Remedy Licensing: Negotiate with sales be sure you have at least 3 fixed 
licenses for each application 
 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 17 May 2007 6:09 AM
Subject: Building a Demonstration Laptop


Subject: Building a Demonstration Laptop


Any recommendations from the list on what makes up a good demonstration 
Laptop ??  

Memory ??

Database ??

Remedy licensing ??

Thanks in advance.

George T.

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Remedy performance Overseas

[John Kovalcik]

All,

We are having an issue with performance across the pond to our 
India location.  Currently, we have one HPUX server here in the States 
with a dedicated network line overseas.  Now, granted the line is not as 
big as it should be and I know that Remedy is resource intensive, but is 
there anything that we can do to help performance ??  Any info would be 
greatly appreciated.



  Thanks,
John M. Kovalcik
Service Management Sr. Analyst
   ITIL Foundations Certified
Global Information Technology
Kennametal Inc.
1600 Technology Way
 
Phone:  724-539-5228
Fax:   724-539-5797



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User Tool Crashes when printing

[Burns, Carina]

Hey listers,

I did a search but didn't find anything on this potential bug (that or my 
search fu is weak).  I have a user who is ready to go to his director and 
buy a vertical application rather than deal with this problem in Remedy 
any longer...so any help would be appreciated.

The environment: desktop w/ core2 chipset, 1GB RAM, Windows XP Pro sp2, 
ARS User tool version 7.01 patch 002. 
The server is a HP DL360 running Windows Svr 2003 standard, ARServer 
7.01.002 w/ Tomcat and Crystal Reports/Business Objects 11.
 
After upgrading to the 7.01 user tool (patch 002 - although patch 001 bugs 
also), when a crystal report is called, the viewer will display the report 
properly.  If you click on the print icon, it will print correctly (even 
if you change some of the printer preferences) one time.

The bug happens when you go to print a second time (regardless of which 
record you try to print). As soon as you alter any of the preferences on 
the printer (for example a different paper tray) or if you decide to print 
more than one copy, the user tool will crash and terminate abnormally.  
However, if on the second time you print, you change none of the 
preferences or number of copies, it will function and not crash the user 
tool.

The microsoft error dialog box complains about the USP10.dll.  There were 
three different versions on the desktop (including the one in the 
activexviewer.cab for the crystal viewer).  But overwriting and registering 
them 
all to the same updated version doesn't change anything, it still bombs.

The error capture returns the following:

NAME="usp10.dll" FILTER="GRABMI_FILTER_THISFILEONLY">





It sounds crazy but is there something in the way XP handles print 
spooling that it would work once but not twice?  I'm actually in the middle
of regression testing starting with a virgin copy of XP SP2 and the User Tool.
I am installing each of our standard applications and then testing the print
functionality.

Have any of you seen this after upgrading to 7.01?

TIA,

Carina Burns
Richardson ISD

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Re: Building a Demonstration Laptop

[John Sundberg]

I think it depends what you are demoing.

I avg about 2-3 demos/day of Kinetic Request.

My environment:
Dell Laptop (1 year old) - 1GB memory - Windows XP (Remedy UT 7.0, IE 6) +
VMWare Player
My Remedy:
VM
Linux
Oracle 10 Unicode
ARS 7
Mid-Tier
Kinetic Request web engine
Configured to use 534MB
I also have a 200MB swapfile configured on linux -- it uses about 100MB -
but then stays at that.
(I do not have any ITSM apps installed on my demo environment -- our apps
run against the bare ARS -- and therefore I do not need the ITSM on my demo
box)
Runs great.

Licensing:
Linux - free
Oracle 10i APEX - free (has restrictions -- but I easily fall under them)
ARS -- I have < 2000 records or so in forms -- so I have been using a demo
license


I start up the VM - then minimize it -- then I use the host OS and connect
to the VM with the WUT/IE. (I have always found this technique better than
having the WUT installed in the VM - then running the VM full screen -- that
technique always seemed slower to me. -- also if I chose that -- then I
could not use Linux as the VM to host the Remedy server etc... I think I can
use Linux in 534MB with Oracle, AR7, etc... because the Linux config is
lightweight.

Care for a demo of Kinetic Request? if so - email me.

Oh - and my other demo machine - is a Macbook Pro - 2GB with VMWare Fusion.
I sometimes demo Kinetic Request being used from Macintosh Safari. (Our apps
do not use Mid-Tier -- so we work with a wider range of browsers)
So - same VM config as above -- however I do not use WUT at all -- just our
apps in the demo.

Really - if you are interested - I would love to demo to ARSListers. :)

-John



On 5/17/07, George Treisbach <[EMAIL PROTECTED]> wrote:


Subject: Building a Demonstration Laptop


Any recommendations from the list on what makes up a good demonstration
Laptop ??

Memory ??

Database ??

Remedy licensing ??

Thanks in advance.

George T.


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--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED]

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Re: Remedy performance Overseas

[Misi Mladoniczky]

Hi,

The AR System is not resource intensive. Some applications may be though,
in one way or the other.

My experience is that bandwidth is typically not the problem in situations
like this. It is the number of calls between the client and the server
rather than the amount of data in the transactions.

You need to limit the number of API-calls, i.e. when a ticket is
displayed. Reduce the number of tables that refresh automatically, they
can usually be refreshed depending on what page-field is currently
displayed. Reduce active-links triggering on display that contact the
server. Transfer workflow from such active-links to filter triggering on
get-entry instead.

Best Regards - Misi, RRR AB, http://www.rrr.se

> All,
>
> We are having an issue with performance across the pond to our
> India location.  Currently, we have one HPUX server here in the States
> with a dedicated network line overseas.  Now, granted the line is not as
> big as it should be and I know that Remedy is resource intensive, but is
> there anything that we can do to help performance ??  Any info would be
> greatly appreciated.
>
>
>
>   Thanks,
> John M. Kovalcik
> Service Management Sr. Analyst
>ITIL Foundations Certified
> Global Information Technology
> Kennametal Inc.
> 1600 Technology Way
>
> Phone:  724-539-5228
> Fax:   724-539-5797
>
>
>
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> the Answers Are"
>

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FW: Building a Demonstration Laptop

[Heider, Stephen]

There was a brief discussion on the List about a year ago right after
ARS 7 and ITSM 7 were released with their new licensing scheme.  
 
I think it would be great to have a demo notebook with most or all of
the ARS 7 family of products.  If you purchased all the regular licenses
then it would probably cost over $100,000 USD.  Almost as much as my car
(I wish!).
 
Ideally there would be available demo versions of each of the current
packages, all with the limit of 2000 records to keep them from being
used within a production environment.  Are these available and if so, at
what cost?
 
Stephen



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Thursday, May 17, 2007 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Building a Demonstration Laptop


** 
For ITSM 7 
Laptop: the faster the better
Memory: 4GB or more
Database: whatever you are comfortable with, Oracle does have a free
version
Remedy Licensing: Negotiate with sales be sure you have at least 3 fixed
licenses for each application
 
 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 17 May 2007 6:09 AM
Subject: Building a Demonstration Laptop


Subject: Building a Demonstration Laptop


Any recommendations from the list on what makes up a good demonstration 
Laptop ??  

Memory ??

Database ??

Remedy licensing ??

Thanks in advance.

George T.


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Answers Are"



AOL now offers free email to everyone. Find out more about what's free
from AOL at AOL.com  .

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it___ 

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CMDB issue while adding Attributes

[Paul Duer]

 

Hello all,

 

I have a very vexing problem that we haven't been able to solve for
weeks.

 

We're running Remedy 6.3 with the Asset App and the CMDB 1.1 Patch 4.
We're trying to add new attributes at the BMC_ASSETBASE level, but after
about 25 minutes of running the arcmdbd process dies with an error code
of 274, which is something about complex structure violation.

 

I think I have tracked it down to an issue in the BMC_ADMINDOMAIN class,
because when I try to add there, it dies right away.

 

Has anyone had a similar issue to this? What did you do to fix it?

 


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Re: FW: Building a Demonstration Laptop

[Will Du Chene]

Actually, I really, really wish that they would produce a developer-only 
version of their software, including not just the core technology, but 
the applications as well. Lots of other companies do exactly this, 
including Microsoft. For all the grief that I give those guys at expos, 
I have to admit that they have a great program going with the MSDN 
service.  So much so, in fact, that all of the developers where I am 
currently at each have an MSDN subscription with the position.


It's been a little while for me, and I admit that I have been out of 
circulation  on hiatus, so maybe this has changed, or is planning to 
change? (Yeah, I know... I was hoping...) At any rate, the lack of a 
package for developers - that  could also be used for demoing the 
product  on a laptop - is something that prevents the spread of the 
platform and the technology within a company.



Heider, Stephen wrote:

**
There was a brief discussion on the List about a year ago right after 
ARS 7 and ITSM 7 were released with their new licensing scheme. 
 
I think it would be great to have a demo notebook with most or all of 
the ARS 7 family of products.  If you purchased all the regular 
licenses then it would probably cost over $100,000 USD.  Almost as 
much as my car (I wish!).
 
Ideally there would be available demo versions of each of the 
current packages, all with the limit of 2000 records to keep them from 
being used within a production environment.  Are these available and 
if so, at what cost?
 
Stephen



*From:* Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] *On Behalf Of *Roger Justice

*Sent:* Thursday, May 17, 2007 7:39 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Building a Demonstration Laptop

**
For ITSM 7
Laptop: the faster the better
Memory: 4GB or more
Database: whatever you are comfortable with, Oracle does have a free 
version
Remedy Licensing: Negotiate with sales be sure you have at least 3 
fixed licenses for each application
 
 
-Original Message-

From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 17 May 2007 6:09 AM
Subject: Building a Demonstration Laptop

Subject: Building a Demonstration Laptop


Any recommendations from the list on what makes up a good demonstration 
Laptop ??  


Memory ??

Database ??

Remedy licensing ??

Thanks in advance.

George T.

___
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AOL now offers free email to everyone. Find out more about what's free 
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in it___ __20060125___This posting was submitted 
with HTML in it___ 


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Re: CMDB issue while adding Attributes

[Roger Justice]

I had an error occur with CMDB 2 that may help. Be sure that the datasae name 
of the field you are adding is unique. If the name is on any CMDB form the 
adding of the attribute will fail similar to what you are seeing. I was able to 
review the error log in version 2 to tell me where it failed. 
 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Thu, 17 May 2007 8:29 AM
Subject: CMDB issue while adding Attributes


** 
 
Hello all,
 
I have a very vexing problem that we haven’t been able to solve for weeks.
 
We’re running Remedy 6.3 with the Asset App and the CMDB 1.1 Patch 4. We’re 
trying to add new attributes at the BMC_ASSETBASE level, but after about 25 
minutes of running the arcmdbd process dies with an error code of 274, which is 
something about complex structure violation.
 
I think I have tracked it down to an issue in the BMC_ADMINDOMAIN class, 
because when I try to add there, it dies right away.
 
Has anyone had a similar issue to this? What did you do to fix it?
 
__20060125___This posting was submitted with HTML in it___ 

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Re: Remedy performance Overseas

[L. J. Head]

I don't know if this applies to you but I have been told via the list that
if you have a slow link between client and server and are using Mid-Tier
that you can place a mid-tier the other side of the link (client side) and
although the initial caching will be slow, overall speed to the clients will
increase.  It is true what another poster said about chattiness between the
client and server...but in this case the 'server' would be the
mid-tier...which would be local...so the only information that would need to
transfer over the wire would be the Data

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Kovalcik
Sent: Thursday, May 17, 2007 5:25 AM
To: arslist@ARSLIST.ORG
Subject: Remedy performance Overseas


** 
All, 

We are having an issue with performance across the pond to our India
location.  Currently, we have one HPUX server here in the States with a
dedicated network line overseas.  Now, granted the line is not as big as it
should be and I know that Remedy is resource intensive, but is there
anything that we can do to help performance ??  Any info would be greatly
appreciated. 



 Thanks,
   John M. Kovalcik
   Service Management Sr. Analyst
  ITIL Foundations Certified
   Global Information Technology
   Kennametal Inc.
   1600 Technology Way
 
   Phone:  724-539-5228
   Fax:   724-539-5797


__20060125___This posting was submitted with HTML in
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Re: FW: Building a Demonstration Laptop

[Rick Cook]

I have heard that the idea has some support within BMC, but I don't know how
close to being implemented it is, or even if it will be.  I agree that it's
penny wise and pound foolish of BMC to not allow this.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Will Du Chene
Sent: Thursday, May 17, 2007 5:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: FW: Building a Demonstration Laptop

Actually, I really, really wish that they would produce a developer-only
version of their software, including not just the core technology, but the
applications as well. Lots of other companies do exactly this, including
Microsoft. For all the grief that I give those guys at expos, I have to
admit that they have a great program going with the MSDN service.  So much
so, in fact, that all of the developers where I am currently at each have an
MSDN subscription with the position.

It's been a little while for me, and I admit that I have been out of
circulation  on hiatus, so maybe this has changed, or is planning to change?
(Yeah, I know... I was hoping...) At any rate, the lack of a package for
developers - that  could also be used for demoing the product  on a laptop -
is something that prevents the spread of the platform and the technology
within a company.


Heider, Stephen wrote:
> **
> There was a brief discussion on the List about a year ago right after 
> ARS 7 and ITSM 7 were released with their new licensing scheme.
>  
> I think it would be great to have a demo notebook with most or all of 
> the ARS 7 family of products.  If you purchased all the regular 
> licenses then it would probably cost over $100,000 USD.  Almost as 
> much as my car (I wish!).
>  
> Ideally there would be available demo versions of each of the current 
> packages, all with the limit of 2000 records to keep them from being 
> used within a production environment.  Are these available and if so, 
> at what cost?
>  
> Stephen
>
> --
> --
> *From:* Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] *On Behalf Of *Roger Justice
> *Sent:* Thursday, May 17, 2007 7:39 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Building a Demonstration Laptop
>
> **
> For ITSM 7
> Laptop: the faster the better
> Memory: 4GB or more
> Database: whatever you are comfortable with, Oracle does have a free 
> version Remedy Licensing: Negotiate with sales be sure you have at 
> least 3 fixed licenses for each application
>  
>  
> -Original Message-
> From: [EMAIL PROTECTED]
> To: arslist@ARSLIST.ORG
> Sent: Thu, 17 May 2007 6:09 AM
> Subject: Building a Demonstration Laptop
>
> Subject: Building a Demonstration Laptop
>
>
> Any recommendations from the list on what makes up a good 
> demonstration Laptop ??
>
> Memory ??
>
> Database ??
>
> Remedy licensing ??
>
> Thanks in advance.
>
> George T.
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
>  ARSlist:"Where the Answers Are"
> --
> -- AOL now offers free email to everyone. Find out more about what's 
> free from AOL at *AOL.com* 
> .
> __20060125___This posting was submitted with HTML 
> in it___ __20060125___This posting was submitted 
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Re: New Atlanta 5.0 - Database based session management

[SUBSCRIBE arslist Neel]

Hi Boris,

 

I know we use New Atlanta in midtier but the packet-size is too large
and remedy is very susceptible to packet-drops and now we have decided
to get rid of new Atlanta and use tomcat engine for that. Have you
considered using tomcat?

 

Neel Gautam 

Accenture - Chicago Delivery Centre

MSN: [EMAIL PROTECTED] AIM: neelgautam

 

Core Values:

Stewardship

*

Best People

*

Client Value Creation

*

One Global Network

*

Respect for the Individual

*

Integrity

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Boris Ibragimov
Sent: Wednesday, May 16, 2007 12:17 PM
To: arslist@ARSLIST.ORG
Subject: New Atlanta 5.0 - Database based session management

 

Hi All,

 

Currently we have a portal application integrated with the custom Remedy
application accessed through MidTier. This setup is deployed on two web
servers with hardware load balancing and enabled session persistence (as
required for MidTier deployment in the load balanced environment).
MidTier is running under the portal URL /arsys directory. Enabling
session persistence on MidTier forces us to enable persistence on the
portal URL which we are trying to avoid. 

 

We are looking into the database based session management on the New
Atlanta side. This way we will not need session persistence enabled and
MidTier user session information stored in NewAtlanta will be managed in
the DB and available for all NewAtlanta instances in the web farm. 

 

Did any one implement the NewAtlanta database based session management
to use with MidTier client? Is this even possible to go this rout? I was
trying to find related information on BMC site on how to configure this
feature, but no luck. Is there a reason why BMC requires session
persistence enabled as the only option? Any suggestions, ideas or
guidelines are greatly appreciated.

 

Environment information:

ARSystem 7 (1) - Win2003 Server

MidTier 7 (2) - Win2003 Server

MS SQL2005 SP2 (1) - Win2003 Server

 

Thanks,

 

Boris.

 

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Regular Expressions in AR 7.0.01

[SUBSCRIBE arslist Neel]

Hello fellow listers,

In application we use, we have an extensive use of email in our
application and I want to make sure that users are entering valid email
addresses as we have about 5-10 email errors/day with users entering
invalid email address (with special characters or white-space in
email-address). Is it possible to use regular expressions with ARs? If
anyone could provide some examples, that would be awesome. 

Thank you,

Neel Gautam.


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Re: Regular Expressions in AR 7.0.01

[Robert Molenda]

Ther tha codig a  calla

Thanks-n-advance; 
HDT Platform Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 503 2701 
Fax: +1 408 503 2912 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED] 
Quality begins with your actions.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel
Sent: Thursday, May 17, 2007 6:36 AM
To: arslist@ARSLIST.ORG
Subject: Regular Expressions in AR 7.0.01

Hello fellow listers,

In application we use, we have an extensive use of email in our
application and I want to make sure that users are entering valid email
addresses as we have about 5-10 email errors/day with users entering
invalid email address (with special characters or white-space in
email-address). Is it possible to use regular expressions with ARs? If
anyone could provide some examples, that would be awesome. 

Thank you,

Neel Gautam.


This message is for the designated recipient only and may contain
privileged, proprietary, or otherwise private information.  If you have
received it in error, please notify the sender immediately and delete
the original.  Any other use of the email by you is prohibited.


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Re: Regular Expressions in AR 7.0.01

[Robert Molenda]

Thanks-n-advance; 
HDT Platform Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 503 2701 
Fax: +1 408 503 2912 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED] 
Quality begins with your actions.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel
Sent: Thursday, May 17, 2007 6:36 AM
To: arslist@ARSLIST.ORG
Subject: Regular Expressions in AR 7.0.01

Hello fellow listers,

In application we use, we have an extensive use of email in our
application and I want to make sure that users are entering valid email
addresses as we have about 5-10 email errors/day with users entering
invalid email address (with special characters or white-space in
email-address). Is it possible to use regular expressions with ARs? If
anyone could provide some examples, that would be awesome. 

Thank you,

Neel Gautam.


This message is for the designated recipient only and may contain
privileged, proprietary, or otherwise private information.  If you have
received it in error, please notify the sender immediately and delete
the original.  Any other use of the email by you is prohibited.


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Re: Regular Expressions in AR 7.0.01

[Robert Molenda]

Sorry for my first 2 replys, the keyboard was stuck somehow and
Micro$oft LookOut(tm)(c) was doing strange things...

Other than coding a run-process-api call, you are stuck with putting in
a bunch of [set] $source$ = REPLACE($source$,"bad_char","") in an
AL/Filter.

Been there-Done-that unfortunately.

Thanks-n-advance; 
HDT Platform Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 503 2701 
Fax: +1 408 503 2912 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED] 
Quality begins with your actions.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel
Sent: Thursday, May 17, 2007 6:36 AM
To: arslist@ARSLIST.ORG
Subject: Regular Expressions in AR 7.0.01

Hello fellow listers,

In application we use, we have an extensive use of email in our
application and I want to make sure that users are entering valid email
addresses as we have about 5-10 email errors/day with users entering
invalid email address (with special characters or white-space in
email-address). Is it possible to use regular expressions with ARs? If
anyone could provide some examples, that would be awesome. 

Thank you,

Neel Gautam.


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received it in error, please notify the sender immediately and delete
the original.  Any other use of the email by you is prohibited.


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Re: What does this error mean?

[Vyom Labs - ITSM Support]

Hi Neel,
This protocol error occurs when the client and the server's protocol 
definitions do not match.
That means your 'AR System portmapper' is not started OR your 'Remote 
Procedure Call'(RPC) is not started.
RPC provides End point mapper and other miscellaneous RPC 
services.Please check that if not then start those services. I found 
that if the person had a pop-up blocker turned on (like Google or Yahoo! 
search bar). Get them to disable or allow your server that should stop 
the "Caught Exception" error message.

Thanks,
Sunil Patil.

itsm.supp... 
@*vyomlabs*.com 



www.*vyomlabs*.com 
Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT 
Governance




SUBSCRIBE arslist Neel wrote:

**

Hello my fellow listers,

 

We keep seeing the following error in our production environment in 
email log (stderr).


 


May 16, 2007 1:50:51 PM com.remedy.arsys.emaildaemon.LoggingModule doWork

SEVERE: Cannot open catalog; Message number = 91 RPC: Unable to send; 
System error


 


Can anybody tell me what it means and how to solve it?

 


Thanks in advance.

 


*Neel Gautam*

Accenture - Chicago Delivery Centre

Office:  312-693-7279   Mobile:  630-440-6335

MSN: [EMAIL PROTECTED] AIM: neelgautam

 

Core Values:   




Stewardship



·



Best People



·



Client Value Creation



·



One Global Network



·



Respect for the Individual



·



Integrity

 

 

This message is for the designated recipient only and may contain 
privileged, proprietary, or otherwise private information. If you have 
received it in error, please notify the sender immediately and delete 
the original. Any other use of the email by you is prohibited.


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in it___ 


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Re: Regular Expressions in AR 7.0.01

[Sean Garrison]

I have done this via several means ... one is via a arfilter api that is 
out there (I think it is called arfperl) ... the other is via a Run 
process command to a set fields action...

Set Fields to a temp field 
@@:$PROCESS$ /pathtoperlscript/script.pl 

There is also a java arfilter api out there that will let you do this.  I 
have never tried it.

Both are done at the filter level.

Thanks,

Sean

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Re: Regular Expressions in AR 7.0.01

[Grooms, Frederick W]

Inside ARS itself you have the standard REPLACE, SUBSTR, STRSTR type of
commands.  Depending on what database you are using you can leverage
it's regular expressions ability.

i.e.  Using Oracle 10 if I want to strip all punctuation characters from
a character field (we will call it zStrTemp) and replace it with a space
I can do the following in a Set Fields from SQL action:

Select RegExp_REPLACE('$zStrTemp$','([[:punct:]])',' ') from Dual

This will work in all Active Links, Filters, Escalations

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel
Sent: Thursday, May 17, 2007 8:36 AM
To: arslist@ARSLIST.ORG
Subject: Regular Expressions in AR 7.0.01

Hello fellow listers,

In application we use, we have an extensive use of email in our
application and I want to make sure that users are entering valid email
addresses as we have about 5-10 email errors/day with users entering
invalid email address (with special characters or white-space in
email-address). Is it possible to use regular expressions with ARs? If
anyone could provide some examples, that would be awesome. 

Thank you,

Neel Gautam.

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Re: Remedy performance Overseas

[Robert Molenda]

I have heard the "Remote Mid-Tier Rumor" as well, and honestly have
tested it internally and it seems to not hold true, at least for our
environment(s).

 

We have 6.3 servers (DEV/TEST/PROD) in NA/EU/AP and when I point the NA
web server to AP/EU, it seems just as slow as using the native client.
(Win2003, IIS, Servlet Exec)

 

We have one 7.x server (DEV/TEST/PROD) in EU and a sandbox in NA, when I
point NA to EU, it seems just as slow as using the native client.
(Win2003, Tomcat, Jboss)

 

While there might be a slight performance increase, it is not "human
perceivable" from the UI stand point. Workflow is still workflow, which
must query forms, etc.

 

Our network team is currently trying to find web-accelerators
(compression, etc) to stick on both ends as a test...

 

>> HOWEVER <<

 

For all performance related issues I always suggest:

 

Establish a "Base Line" timing for certain key forms (we use Remedy
Support, HPD:HelpDesk and CHG:Change) for "Certain Operations" (query by
ID, submit, etc) and obtain the client LOG FILE (API only) for this
reference.

 

Setup simple "Monitoring" which runs periodically during the day (ours
is every half hour) to perform certain operations. (our little VB
Application just does a "query where '1' = "known_value") Obviously take
the response time, and stuff it in a history table for trending.

 

Now you are "set with baseline"... if you are not happy with the
baseline, then you can do Performance-101 (do not do table refreshes on
display, reduce # fields on the view, etc)

 

Then when something is reported you can ask "what changed to cause the
issue"

>> Comparison to baseline is x% worse? Something to really worry about
or just 'whiny users' :-)

>> Release?

>> # Users increased?

>> ticket volume increase?

>> link volume increase? Although you indicate it is dedicated, is other
traffic getting routed through somehow?

 

Unfortunately, performance is in the eyes of the end-user, and without a
baseline, you have no comparison. 

Thanks-n-advance; 

HDT Platform Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 503 2701 
Fax: +1 408 503 2912 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED] 

Quality begins with your actions.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Thursday, May 17, 2007 6:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy performance Overseas

 

I don't know if this applies to you but I have been told via the list
that if you have a slow link between client and server and are using
Mid-Tier that you can place a mid-tier the other side of the link
(client side) and although the initial caching will be slow, overall
speed to the clients will increase.  It is true what another poster said
about chattiness between the client and server...but in this case the
'server' would be the mid-tier...which would be local...so the only
information that would need to transfer over the wire would be the Data

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Kovalcik
Sent: Thursday, May 17, 2007 5:25 AM
To: arslist@ARSLIST.ORG
Subject: Remedy performance Overseas

** 
All, 

We are having an issue with performance across the pond to our
India location.  Currently, we have one HPUX server here in the States
with a dedicated network line overseas.  Now, granted the line is not as
big as it should be and I know that Remedy is resource intensive, but is
there anything that we can do to help performance ??  Any info would be
greatly appreciated. 



 Thanks,
   John M. Kovalcik
   Service Management Sr. Analyst
  ITIL Foundations Certified
   Global Information Technology
   Kennametal Inc.
   1600 Technology Way
 
   Phone:  724-539-5228
   Fax:   724-539-5797


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Re: Regular Expressions in AR 7.0.01

[Carey Matthew Black]

There is also a "Java Scripting Plugin" that would let you use Java
code from a Filter API call. You should be able to find them (the
Java/Perl Filter Plugins) on the community download site.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On 5/17/07, Sean Garrison <[EMAIL PROTECTED]> wrote:

**
I have done this via several means ... one is via a arfilter api that is out
there (I think it is called arfperl) ... the other is via a Run process
command to a set fields action...

Set Fields to a temp field 
@@:$PROCESS$ /pathtoperlscript/script.pl 

There is also a java arfilter api out there that will let you do this.  I
have never tried it.

Both are done at the filter level.

Thanks,

Sean


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Re: Remedy performance Overseas

[John Atherly]

Has anyone used Riverbed?


John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120

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Direct URL firing workflow

[Suwanski, Ron]

Hi all,

   I am trying to simply users taking the survey in Remedy.  I have a
direct URL to bring me to the RR:SurveyResponseDialog, but the table is
empty.  Any Ideas on how I can get that table populated from the
SHR:Survey.

 

Thanks. 

 

Ron Suwanski 
Remedy Administrator / Developer 
DeVry Inc. 
Phone 630-472-2209  
Fax 630-382-2917 
[EMAIL PROTECTED]   

 

 

 


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<>

Re: Remedy performance Overseas

[Shellman, David]

There has been some testing in house with Riverbed for other
applications.  It was noted that the compression helped reduce bandwidth
issues.  It was also noted that compression does not help solve latency
issues that are inherent with wide area networks and communicating half
way around the globe.
 
As for overseas performance, where we've seen issues the root of the
problem was with the local area network on their end.  Once the LAN's
were redesigned and rebuilt performance issues went away.
 
We have also seen some issues with Mid-tier access from overseas.  We're
still trying to isolate one area that seems to have a big issue.  In
this case it's one user so it's not a high priority item.
  
Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Atherly
Sent: Thursday, May 17, 2007 11:16 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy performance Overseas


** 
Has anyone used Riverbed? 


John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
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Re: Authenticating via Kerberos

[Geoffrey Endresen]

I'm interested in this one also. We have a requirement for Kerberos also.

-Geoff Endresen
Amazon.com

On 5/16/07, William Rentfrow <[EMAIL PROTECTED]> wrote:


** I've never done this and I now have the need to do it - I seem to
remember reading it was possible but I do not have the information in my
archives.

Anyway, here's the basic situation - I have a customer with:

AR 7.x, Incident, Problem, and CMDB (and related apps) running on Redhat.
The organization does NOT have Active Directory - they do all authentication
via Kerberos.

So the two questions I have are..

1.) Does the ARDBC plugin have the capability to authenticate to Kerberos?
2.) Does anyone have a white paper/overview/etc they'd be willing to
share?

William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
952-432-0227 O
701-306-6157 C

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JOB :: CMDB/Discovery :: Contract USA

[Rachel Kerwick]

Hello List,

 

I hope you are all well.

 

I have a contract of 8-10 weeks starting asap in the US with the
following skillset requirements:

 

:: CMDB v2

:: Topology/Discovery v1.4

 

Please feel free to pass this on to anyone you think might be suitable.
If you are not based in the US but would be suitable for the role,
please contact me to discuss rates and expenses in more detail.

 

I look forward to receiving resumes from interested parties,
alternatively you can contact me on the numbers below if you require
further information.

 

Thanks & kind regards,

Rachel

 

Rachel Kerwick AREC

Resource Management

 

TuringSMI

200 Brook Drive, Green Park, Reading, Berkshire, RG2 6UB

 

Office: +44 (0) 1189 256049 

Mobile: +44 (0) 7875 431604

Fax: +44 (0) 1189 497221

Website: www.turingsmi.com http://www.turingsmi.com/> 

eMail: [EMAIL PROTECTED]  

 

 

 


This message is subject to and does not create or vary any contractual 
relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries 
or affiliates and you. Internet communications are not secure and therefore the 
TuringSMI Group does not accept any legal responsibility for the contents of 
this message. Any views or opinions expressed are those of the author.  This 
message is intended for the addressee ('s) only and its contents and any 
attached files are strictly confidential. If you have received it in error, 
please contact the sender on the number above.

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Re: Suppressing ARWARN 1203 Message

[Robert Molenda]

Are you really-really sure you want to suppress the whole error message
for EVERYONE on the server?

 

The message is:

 

This record has been updated by another user since you retrieved it.

 

Which means that if you disable this message, you are disabling this
checking for everyone. Probably not wise, because of multiple edits in
incident/change will not be notified to the user!

 

The question is, how are you doing the push-field? It sounds like some
workflow might be updating (like via a cascade) back to your form.

Thanks-n-advance; 

HDT Platform Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 503 2701 
Fax: +1 408 503 2912 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED] 

Quality begins with your actions.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Oyefeso, Bola
Sent: Tuesday, May 15, 2007 12:38 PM
To: arslist@ARSLIST.ORG
Subject: Suppressing ARWARN 1203 Message

 

I am pushing data from one field to the other and I am receiving this
error.  Does anyony know how to suppress this error message?

Bola Oyefeso

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Re: Authenticating via Kerberos

[William Rentfrow]

And yes - I know it's the AREA LDAP for authentication - I just always
confuse the two :)



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Geoffrey Endresen
Sent: Thursday, May 17, 2007 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Authenticating via Kerberos


** I'm interested in this one also. We have a requirement for Kerberos
also.

-Geoff Endresen
Amazon.com


On 5/16/07, William Rentfrow <[EMAIL PROTECTED]> wrote: 

** 
I've never done this and I now have the need to do it - I seem
to remember reading it was possible but I do not have the information in
my archives.
 
Anyway, here's the basic situation - I have a customer with:
 
AR 7.x, Incident, Problem, and CMDB (and related apps) running
on Redhat.  The organization does NOT have Active Directory - they do
all authentication via Kerberos.
 
So the two questions I have are..
 
1.) Does the ARDBC plugin have the capability to authenticate to
Kerberos?
2.) Does anyone have a white paper/overview/etc they'd be
willing to share?
 
William Rentfrow
Principal Consultant, StrataCom Inc.
[EMAIL PROTECTED]
952-432-0227 O
701-306-6157 C
 
__20060125___This posting was submitted with
HTML in it___ 


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Re: Suppressing ARWARN 1203 Message

[Kaiser Norm E CIV USAF 96 CS/SCCE]

One long-standing trick to suppress the 1203 on a per-transaction basis
is to use direct SQL to back up the Modified Date to the time the record
was loaded into the client.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda
Sent: Thursday, May 17, 2007 11:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Suppressing ARWARN 1203 Message

 

Are you really-really sure you want to suppress the whole error message
for EVERYONE on the server?

 

The message is:

 

This record has been updated by another user since you retrieved it.

 

Which means that if you disable this message, you are disabling this
checking for everyone. Probably not wise, because of multiple edits in
incident/change will not be notified to the user!

 

The question is, how are you doing the push-field? It sounds like some
workflow might be updating (like via a cascade) back to your form.

Thanks-n-advance; 

HDT Platform Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 503 2701 
Fax: +1 408 503 2912 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED] 

Quality begins with your actions.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Oyefeso, Bola
Sent: Tuesday, May 15, 2007 12:38 PM
To: arslist@ARSLIST.ORG
Subject: Suppressing ARWARN 1203 Message

 

I am pushing data from one field to the other and I am receiving this
error.  Does anyony know how to suppress this error message?

Bola Oyefeso

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Re: Regular Expressions in AR 7.0.01

[Bradford Bingel]

If you can execute a JavaScript function, you might be able to use this:



function not_valid_email_address_string (string) {
//
//

-
//
-
//  Review the string primitive provided and verify that it confirms to a
[EMAIL PROTECTED] format and
//  that it uses a valid domain name extension.
//
//  INBOUND:  string = string primitive containing the email address
//
//  OUTBOUND: function result = logical = .true. if there's a problem,
.false. if the email address is OK
//
//  Copyright 2004, ITM3 California.  All rights reserved.  ([EMAIL PROTECTED],
 http://www.itm3.com)
//  Written May 2004, revision 0.
//
-
//

-
//
//alert("entering not_valid_email_address_string with: \"" + string + "\"");
//
  if (empty_string(string)) {
return true;  // return .true. when no
email address is provided
  }
  else if (string.match(/(\w+)\@(\w+)\.(\w{2,})/) == null) {
return true;  // return .true. when not
in the form "[EMAIL PROTECTED]"
  }
  else {
return false; // return .false. when
everything looks in order
  }
}



As in, "if (not_valid_email_address_string(EmailAddress)) { issue warning
}".  (The key regular expression is, "/(\w+)\@(\w+)\.(\w{2,})/".)

You might also want to verify the domain extension:



function known_domain_name_extensions () {
//
//

-
//
-
//  Return a linklist of known Internet domain name extensions.
//
//  INBOUND:  null
//
//  OUTBOUND: function result = string primitive linklist
//
//  Copyright 2004, ITM3 California.  All rights reserved.  ([EMAIL PROTECTED],
 http://www.itm3.com)
//  Written May 2004, revision 0.
//
-
//

-
//
  var list1 = ".ad  Andorra .ae  United Arab Emirates .af  Afghanistan .ag
Antigua and Barbuda .ai  Anguilla .al  Albania .am  Armenia .an  Antilles
(Netherlands) .ao  Angola .aq  Antarctica .ar  Argentina .arpaAdvanced
Projects Research Agency .at  Austria .au  Australia .aw  Aruba
(Netherlands) .az  Azerbaijan .ba  Bosnia-Hertsegovina .bb  Barbados .bd
Bangladesh .be  Belgium .bf  Burkina Faso .bg  Bulgaria .bh  Bahrain .bi
Burundi .biz Business .bj  Benin .bm  Bermuda .bn  Brunei Darussalam .bo
Bolivia .br  Brazil .bs  Bahamas .bt  Bhutan .bv  Bouvet Island .bw
Botswana .by  Belarus .bz  Belize .ca  Canada .cc  Cocos Keeling Islands .cf
Central African Republic .cg  Congo .ch  Switzerland .cl  Chile .cm
Cameroon .cn  China .co  Colombia .com Commercial .cr  Costa Rica .cs
Czechoslovakia .cu  Cuba .cv  Cape Verde .cx  Christmas Islands .cy  Cyprus
.cz  Czech Republic ";
//
  var list2 = ".de  Germany .dj  Djibouti .dk  Denmark .dm  Dominica .do
Dominican Republic .dz  Algeria .ec  Ecuador .edu  Education .ee  Estonia
.eg  Egypt .eh  Western Sahara .er  Eritrea .es  Spain .et  Etiopia .fi
Finland .fj  Fiji .fk  Falkland Islands .fm  Micronesia .fo  Faroe Islands
(Denmark) .fr  France .fx  France .ga  Gabon .gb  Great Britain .gd  Grenada
.ge  Georgia .gf  French Guiana .gh  Ghana .gi  Gibraltar (UK) .gl
Greenland (Denmark) .gm  Gambia .gn  Guinea .gov Government .gp  Guadeloupe
(France) .gq  Equatorial Guinea .gr  Greece .gs  South-Georgia and South
Sandwich Islands .gt  Guatemala .gu  Guam (US) .gw  Guinea Bissau .gy
Guyana .hk  Hong Kong (Hisiangkang, Xianggang) .hm  Heard & McDonald Islands
.hn  Honduras .hr  Croatia / Hrvatska .ht  Haiti .hu  Hungary .id  Indonesia
.ie  Ireland .il  Israel .in  India .infoInformation .int International .io
British Indian Ocean Territory .iq  Iraq .ir  Iran .is  Iceland .it  Italian
";
//
  var list3 = ".jm  Jamaica .jo  Jordan .jp  Japan .ke  Kenya .kg  Kyrgyz
Republic .kh  Cambodia .km  Comoros .kp  North-Korea .kr  South-Korea .kw
Kuwait .ky  Cayman Islands (UK) .kz  Kazakhstan .la  Laos .lb  Lebanon .lc
Saint Lucia .li  Principality of Liechtenstein .lk  Sri Lanka .lr  Liberia
.ls  Lesotho .lt  Lithuania .lu  Luxemburg .lv  Latvia .ly  Libya .ma
Marocco .mc  Monaco .md  Moldova .mg  Madagascar .mh  Marshall Islands .mil
Military .mk  Macedonia .ml  Mali .mm  Myanmar .mn  Mongolia .mo  Macau
(Ao-me'n) .mt  Malta .mu  Mauritius .mx  Mexico .my  Malaysia .mz
Mozambique .na  Namibia .nc  New Caledonia .ne  Niger .net Network .nf
Norfolk Island .ng  Nigeria .ni  Nicaragua .nl  Netherlands .no  Norway .np
Nepal .nu  Niue .nz  New Zealand .om  Oman .org Organization ";
//
  var list4 = ".pa  Panama .pe  Peru .pf  Polynesia .pg  Papua New Guinea
.ph  Philippines .pk  Pakistan .pl  Poland .pm  St Pierre & Miguelon .pn
Pitcairn .pr  Puerto Rico (U

Re: How to remove everything after a certain value in a string?

[Opela, Gary L Contr OC-ALC/ITMA]

If  'Body' = "I approve this request.  STOP HERE -
xx"

 

 

'tmpBody' =  SUBSTR($Body$, 0, STRSTR($Body$,"STOP HERE"))

 

I think this will work.


The STRSTR($Body$,"Stop Here") should return you the index of the first
letter in "Stop Here" (this is of course assuming you can have more than
one character for that argument).

 

The SUBSTR Statement will return the values, from the first character
(Index of 0), to the index of the character that the STRSTR statement
returns.

 

So, for the above, STRSTR will return 25, the index of the 'S' in STOP
HERE. If it will not let you use the full phrase, have them use a
special character or something.

 

The SUBSTR will then be SUBSTR($Body$, 0, 25) and will return the first
25 characters of the $Body$ field. You might need to do
SUBSTR($Body$,0,(STRSTR($Body$,"STOP HERE") - 1) so you don't grab the
'S' in Stop as well. 

 

 

Again, you might have to have them use like an @ sign or something if
the function won't accept the full phrase of "STOP HERE". You could also
store STOP HERE in a different field, so users can choose their stop.


HTH

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Moore
Sent: Wednesday, May 16, 2007 3:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to remove everything after a certain value in a string?

 

** Carol,

I had a similar question the other day- I wanted to strip the last 4
characters off a string in the field 'Search Criteria'.  This did it:

LEFT($Search Criteria$, LENGTH($Search Criteria$) - 4) 

So if you know how large your string should be, that can help.  I don't
know if you can take off anything after a specific string (STOP HERE),
but seems like you'd be able to.  Sorry I can't help more. 

Chris



On 5/16/07, Carnevali, Carol x23849 <[EMAIL PROTECTED]>
wrote: 

** 

I have looked at those 2 functions but can't figure out how they could
work.  Could you please provide an example?

Thanks.

Carol

This message and any attachments are intended only for the use of the
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Re: Authenticating via Kerberos

[Axton]

The kerberos api is very well documented and formalized.  If someone
wants to write an open area plugin for this I will gladly provide the
hosting for the project.  This would be a fun one to write, but I am
up to my eyeballs in an a new ardbc plugin at the moment.

Axton Grams

On 5/17/07, William Rentfrow <[EMAIL PROTECTED]> wrote:

**

And yes - I know it's the AREA LDAP for authentication - I just always
confuse the two :)

 
 From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Geoffrey Endresen
Sent: Thursday, May 17, 2007 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Authenticating via Kerberos


** I'm interested in this one also. We have a requirement for Kerberos also.

-Geoff Endresen
Amazon.com


On 5/16/07, William Rentfrow <[EMAIL PROTECTED]> wrote:
> **
>
> I've never done this and I now have the need to do it - I seem to remember
reading it was possible but I do not have the information in my archives.
>
> Anyway, here's the basic situation - I have a customer with:
>
> AR 7.x, Incident, Problem, and CMDB (and related apps) running on Redhat.
The organization does NOT have Active Directory - they do all authentication
via Kerberos.
>
> So the two questions I have are..
>
> 1.) Does the ARDBC plugin have the capability to authenticate to Kerberos?
> 2.) Does anyone have a white paper/overview/etc they'd be willing to
share?
>
> William Rentfrow
> Principal Consultant, StrataCom Inc.
> [EMAIL PROTECTED]
> 952-432-0227 O
> 701-306-6157 C
>  __20060125___This posting was
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Re: OT:Humor - Top 10 Things Men Know About Women

[Opela, Gary L Contr OC-ALC/ITMA]

Chris, you forgot the most important. I've already learned this in my
five years of being married.

 

11. Whatever the problem is, it's always the man's fault.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Woyton
Sent: Tuesday, May 15, 2007 4:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Humor - Top 10 Things Men Know About Women

 

THE ONLY 10 Things Men (ok...I) Know About Women:

 

1. They don't look at the toilet seat before they sit down.

2. If it could be said in 10 words, they'll use 50.

3. They smell nicer than we do.

4. Fabric, lipstick, throw pillows, bath salts, sling-backs and
decoupage (whatever the hell that is) are important to them for some
reason.

5. Your wife/girlfriend's girlfriends know an uncomfortable amount about
you...somehow.

6. They just know bettersomehow.

7. They can talk to another woman for 10 minutes and be lifelong
friends, as illustrated by strangers knowing an uncomfortable amount
about yousomehow.

8. They're nice and soft sometimes and mean as hell at others and often
it's impossible to tell the difference.

9. If you answer a direct question about their appearance in any way,
you're in trouble...somehow.

10 If you decide to teach them a lesson for not looking at the toilet
seat before sitting down and leave the plunger in there, they may decide
they don't need you anymore, divorce you and hire a kid to mow the
grass.

 

And, after 10 years of marriage, that's about it.

 

-CW

-Original Message-   
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Joe D'Souza
Sent: Tuesday, May 15, 2007 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Humor - Top 10 Things Men Know About Women

** 

Few men forget anniversaries? The remaining account for a
significant 0.0001 of the male population.. That's probably an
improvement from the trend 10 years ago..

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Chapman, Colin
Sent: Tuesday, May 15, 2007 4:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Humor - Top 10 Things Men Know About
Women

** 

No one has posted "Top 10 Things Women know about Men" ?

 

I guess #1 is "They don't understand Women" !

 

Colin 

 

 

 

 





From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pickering, Christopher
Sent: Tuesday, May 15, 2007 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Humor - Top 10 Things Men Know About
Women

** 

How can anyone defend against the truth?

 

C

 





From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Tuesday, May 15, 2007 3:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Humor - Top 10 Things Men Know About
Women

** I notice no men are refuting the post . lol 
:)

On 5/15/07, Gidd <[EMAIL PROTECTED]> wrote: 

** 

10:
9:
8:
7:
6:
5:
4:
3:
2:
1: 

 

Doh !!

 

Regards...Gidd 

__20060125___This posting was
submitted with HTML in it___ 


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submitted with HTML in it___ __20060125___This
posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in
it___ 

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Re: OT:Humor - Top 10 Things Men Know About Women

[Rick Cook]

OK, guys, you heard Dan - let's save it for tomorrow, ok?
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA
Sent: Thursday, May 17, 2007 9:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Humor - Top 10 Things Men Know About Women


** 

Chris, you forgot the most important. I've already learned this in my five
years of being married.

 

11. Whatever the problem is, it's always the man's fault.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Woyton
Sent: Tuesday, May 15, 2007 4:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Humor - Top 10 Things Men Know About Women

 

THE ONLY 10 Things Men (ok...I) Know About Women:

 

1. They don't look at the toilet seat before they sit down.

2. If it could be said in 10 words, they'll use 50.

3. They smell nicer than we do.

4. Fabric, lipstick, throw pillows, bath salts, sling-backs and decoupage
(whatever the hell that is) are important to them for some reason.

5. Your wife/girlfriend's girlfriends know an uncomfortable amount about
you...somehow.

6. They just know bettersomehow.

7. They can talk to another woman for 10 minutes and be lifelong friends, as
illustrated by strangers knowing an uncomfortable amount about
yousomehow.

8. They're nice and soft sometimes and mean as hell at others and often it's
impossible to tell the difference.

9. If you answer a direct question about their appearance in any way, you're
in trouble...somehow.

10 If you decide to teach them a lesson for not looking at the toilet seat
before sitting down and leave the plunger in there, they may decide they
don't need you anymore, divorce you and hire a kid to mow the grass.

 

And, after 10 years of marriage, that's about it.

 

-CW

-Original Message-   
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Joe D'Souza
Sent: Tuesday, May 15, 2007 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Humor - Top 10 Things Men Know About Women

** 

Few men forget anniversaries? The remaining account for a significant
0.0001 of the male population.. That's probably an improvement from the
trend 10 years ago..

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Chapman, Colin
Sent: Tuesday, May 15, 2007 4:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Humor - Top 10 Things Men Know About Women

** 

No one has posted "Top 10 Things Women know about Men" ?

 

I guess #1 is "They don't understand Women" !

 

Colin 

 

 

 

 


  _  


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pickering, Christopher
Sent: Tuesday, May 15, 2007 4:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Humor - Top 10 Things Men Know About Women

** 

How can anyone defend against the truth?

 

C

 


  _  


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Tuesday, May 15, 2007 3:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT:Humor - Top 10 Things Men Know About Women

** I notice no men are refuting the post . lol  :)

On 5/15/07, Gidd <[EMAIL PROTECTED]> wrote: 

** 

10:
9:
8:
7:
6:
5:
4:
3:
2:
1: 

 

Doh !!

 

Regards.Gidd 

__20060125___This posting was submitted with HTML in
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in it___ __20060125___This posting was submitted with
HTML in it___ 

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Users cant update their profile from Mid-Tier.

[Katherine Hoffner]

Hi Remedy Users

I have a weird problem that has just occured.  When my users put in a ticket
they have an option to check their locations.  If it is incorrect then they
change it.   My users now cant do that.  They get error 331.  The error
states that they do not have permission to change that field.  They used to
have the permission.  I dont know what i would have changed for this to
occur.

--
Katherine

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Re: Users cant update their profile from Mid-Tier.

[Coby West]

Did you mess with the Submitter Mode at all.   I think depending on the license 
type being used if set to Changeable, users may get this error.   If set to 
Changeable then try setting to Locked.
 
Coby

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of Katherine Hoffner
Sent: Thursday, May 17, 2007 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Users cant update their profile from Mid-Tier.


** 
Hi Remedy Users
 
I have a weird problem that has just occured.  When my users put in a ticket 
they have an option to check their locations.  If it is incorrect then they 
change it.   My users now cant do that.  They get error 331.  The error states 
that they do not have permission to change that field.  They used to have the 
permission.  I dont know what i would have changed for this to occur. 

-- 
Katherine 
__20060125___This posting was submitted with HTML in it___ 


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Re: Users cant update their profile from Mid-Tier.

[Katherine Hoffner]

Hmmm

I am brain dead today.  I cant find the submitter mode.  :(


On 5/17/07, Coby West <[EMAIL PROTECTED]> wrote:


** Did you mess with the Submitter Mode at all.   I think depending on the
license type being used if set to Changeable, users may get this error.   If
set to Changeable then try setting to Locked.

Coby

 -Original Message-
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] Behalf Of *Katherine Hoffner
*Sent:* Thursday, May 17, 2007 10:03 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Users cant update their profile from Mid-Tier.

** Hi Remedy Users

I have a weird problem that has just occured.  When my users put in a
ticket they have an option to check their locations.  If it is incorrect
then they change it.   My users now cant do that.  They get error 331.  The
error states that they do not have permission to change that field.  They
used to have the permission.  I dont know what i would have changed for this
to occur.

--
Katherine
__20060125___This posting was submitted with HTML in
it___

__20060125___This posting was submitted with HTML in
it___





--
Katherine

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Re: Users cant update their profile from Mid-Tier.

[Coby West]

Open Remedy Administrator, select your server and then click >File>Server 
Information then go to the Licenses tab.
 
Coby

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of Katherine Hoffner
Sent: Thursday, May 17, 2007 10:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Users cant update their profile from Mid-Tier.


** 
Hmmm
 
I am brain dead today.  I cant find the submitter mode.  :(

 
On 5/17/07, Coby West < [EMAIL PROTECTED]> wrote: 

** 
Did you mess with the Submitter Mode at all.   I think depending on the license 
type being used if set to Changeable, users may get this error.   If set to 
Changeable then try setting to Locked. 
 
Coby


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:  
 [EMAIL PROTECTED] Behalf Of Katherine Hoffner
Sent: Thursday, May 17, 2007 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Users cant update their profile from Mid-Tier.


** 
Hi Remedy Users
 
I have a weird problem that has just occured.  When my users put in a ticket 
they have an option to check their locations.  If it is incorrect then they 
change it.   My users now cant do that.  They get error 331.  The error states 
that they do not have permission to change that field.  They used to have the 
permission.  I dont know what i would have changed for this to occur. 

-- 
Katherine 
__20060125___This posting was submitted with HTML in it___ 

__20060125___This posting was submitted with HTML in it___ 




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in it___ 


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Re: Users cant update their profile from Mid-Tier.

[Katherine Hoffner]

Ok...you are the best...

My settings are on changeable.  I will set it to locked.


On 5/17/07, Coby West <[EMAIL PROTECTED]> wrote:


** Open Remedy Administrator, select your server and then click
>File>Server Information then go to the Licenses tab.

Coby

-Original Message-
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] Behalf Of *Katherine Hoffner
*Sent:* Thursday, May 17, 2007 10:21 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Users cant update their profile from Mid-Tier.

** Hmmm

I am brain dead today.  I cant find the submitter mode.  :(


On 5/17/07, Coby West <[EMAIL PROTECTED]> wrote:
>
> ** Did you mess with the Submitter Mode at all.   I think depending on
> the license type being used if set to Changeable, users may get this
> error.   If set to Changeable then try setting to Locked.
>
> Coby
>
>  -Original Message-
> *From:* Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG
> ]*On Behalf Of *Katherine Hoffner
> *Sent:* Thursday, May 17, 2007 10:03 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Users cant update their profile from Mid-Tier.
>
> ** Hi Remedy Users
>
> I have a weird problem that has just occured.  When my users put in a
> ticket they have an option to check their locations.  If it is incorrect
> then they change it.   My users now cant do that.  They get error 331.  The
> error states that they do not have permission to change that field.  They
> used to have the permission.  I dont know what i would have changed for this
> to occur.
>
> --
> Katherine
> __20060125___This posting was submitted with HTML in
> it___
>
> __20060125___This posting was submitted with HTML in
> it___




--
Katherine __20060125___This posting was submitted with
HTML in it___

__20060125___This posting was submitted with HTML in
it___





--
Katherine

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Re: Users cant update their profile from Mid-Tier.

[Katherine Hoffner]

It worked

I just want to say to everyone  If this group didnt exist...Remedy would
be harder to use.  Everyone who uses Remedy should know about this group.


On 5/17/07, Katherine Hoffner <[EMAIL PROTECTED]> wrote:


Ok...you are the best...

My settings are on changeable.  I will set it to locked.


 On 5/17/07, Coby West <[EMAIL PROTECTED]> wrote:
>
> ** Open Remedy Administrator, select your server and then click
> >File>Server Information then go to the Licenses tab.
>
> Coby
>
> -Original Message-
> *From:* Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG
> ]*On Behalf Of *Katherine Hoffner
> *Sent:* Thursday, May 17, 2007 10:21 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Users cant update their profile from Mid-Tier.
>
> ** Hmmm
>
> I am brain dead today.  I cant find the submitter mode.  :(
>
>
> On 5/17/07, Coby West <[EMAIL PROTECTED] > wrote:
> >
> > ** Did you mess with the Submitter Mode at all.   I think depending on
> > the license type being used if set to Changeable, users may get this
> > error.   If set to Changeable then try setting to Locked.
> >
> > Coby
> >
> >  -Original Message-
> > *From:* Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG
> > ]*On Behalf Of *Katherine Hoffner
> > *Sent:* Thursday, May 17, 2007 10:03 AM
> > *To:* arslist@ARSLIST.ORG
> > *Subject:* Users cant update their profile from Mid-Tier.
> >
> > ** Hi Remedy Users
> >
> > I have a weird problem that has just occured.  When my users put in a
> > ticket they have an option to check their locations.  If it is incorrect
> > then they change it.   My users now cant do that.  They get error 331.  The
> > error states that they do not have permission to change that field.  They
> > used to have the permission.  I dont know what i would have changed for this
> > to occur.
> >
> > --
> > Katherine
> > __20060125___This posting was submitted with HTML
> > in it___
> >
> > __20060125___This posting was submitted with HTML
> > in it___
>
>
>
>
> --
> Katherine __20060125___This posting was submitted
> with HTML in it___
>
> __20060125___This posting was submitted with HTML in
> it___
>



--
Katherine





--
Katherine

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Re: This is a Weird one

[Steven Pataray]

Hi Katherine,
  Sounds like someone has been developing. Is it at the logon screen
or if it's after you logon what form is it on? Which ever screen it's
on, I would see when the last time it was updated. It may also have
the logon id of who updated it.

Thanks
Steve


On 5/16/07, Katherine Hoffner <[EMAIL PROTECTED]> wrote:

**
Hi Listers...

Question...  On my opening page of Mid-Tier there has appeared 1/4 inch
space the entire length of the page.  The top of it says Test.  I have never
seen that before and dont know how to get rid of it.  Has anyone seen that?

--
Katherine __20060125___This posting was
submitted with HTML in it___


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Problem with arplugin and LDAP

[Ron Legters]

I'm using a View form with ARDBC LDAP to get user information from
Active Directory. The form connects to the LDAP/Active Directory info,
and an escalation periodically pushes info from there to SHR:People.
It's working fine, except:

When I attempt to open the view form in Administrator, it clocks, then
says:
The AR System Plug-In server is not responding.  Cannot connect to the
system at this time.  Contact your AR System Administrator for
assistance. : RPC: Timed out (ARERR 8939).

After this, the form is not searchable in the User Tool. It also reports
that the AR System plug-in isn't responding.

At the moment I attempt to open the form in Admin, I get this in the
error log:

Thu May 17 11:24:38 2007  390695 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Thu May 17 11:24:38 2007 0xc005
Thu May 17 11:24:38 2007  390695 : AR System server terminated -- fatal
error encountered (ARNOTE 21)

although the AR System server either comes right back or isn't down at
all, because I can search other forms while I'm waiting for the Admin
tool to time out.

The application log in Event viewer on the server reports:
Reporting queued error: faulting application arplugin.exe, version
7.0.1.1, faulting module arrpc70.dll, version 7.0.1.1, fault address
0xa03f.
and
Reporting queued error: faulting application arplugin.exe, version
7.0.1.1, faulting module ntdll.dll, version 5.2.3790.1830, fault address
0x000224b2.


I've had the arplugin log on at 'full' level when I get the error, and
it doesn't show anything indicating the arplugin.exe is not responding.

I'm working with BMC Support on this, but my tech is apparently stumped
because she's having me try the same things we've already tried hoping
we get a different result.

The platform is ARS 7.0.1 patch 001 on Windows with a SQL db.

I'd appreciate your thoughts about where next to look for what's up with
this.
Thanks, 
Ron Legters 
Tools Administrator 
Data & Systems Services
Univar USA Inc.
425.889.3952 Office 
425.889.4111 Fax
www.univarusa.com

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Re: Problem with arplugin and LDAP

[Axton]

You are going to have to work with the vendor on this one.  Sounds
like what my plugin server does when my ardbc plugin overwrites memory
it doesn't own.

Axton Grams

On 5/17/07, Ron Legters <[EMAIL PROTECTED]> wrote:

I'm using a View form with ARDBC LDAP to get user information from
Active Directory. The form connects to the LDAP/Active Directory info,
and an escalation periodically pushes info from there to SHR:People.
It's working fine, except:

When I attempt to open the view form in Administrator, it clocks, then
says:
The AR System Plug-In server is not responding.  Cannot connect to the
system at this time.  Contact your AR System Administrator for
assistance. : RPC: Timed out (ARERR 8939).

After this, the form is not searchable in the User Tool. It also reports
that the AR System plug-in isn't responding.

At the moment I attempt to open the form in Admin, I get this in the
error log:

Thu May 17 11:24:38 2007  390695 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Thu May 17 11:24:38 2007 0xc005
Thu May 17 11:24:38 2007  390695 : AR System server terminated -- fatal
error encountered (ARNOTE 21)

although the AR System server either comes right back or isn't down at
all, because I can search other forms while I'm waiting for the Admin
tool to time out.

The application log in Event viewer on the server reports:
Reporting queued error: faulting application arplugin.exe, version
7.0.1.1, faulting module arrpc70.dll, version 7.0.1.1, fault address
0xa03f.
and
Reporting queued error: faulting application arplugin.exe, version
7.0.1.1, faulting module ntdll.dll, version 5.2.3790.1830, fault address
0x000224b2.


I've had the arplugin log on at 'full' level when I get the error, and
it doesn't show anything indicating the arplugin.exe is not responding.

I'm working with BMC Support on this, but my tech is apparently stumped
because she's having me try the same things we've already tried hoping
we get a different result.

The platform is ARS 7.0.1 patch 001 on Windows with a SQL db.

I'd appreciate your thoughts about where next to look for what's up with
this.
Thanks,
Ron Legters
Tools Administrator
Data & Systems Services
Univar USA Inc.
425.889.3952 Office
425.889.4111 Fax
www.univarusa.com

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Re: Problem with arplugin and LDAP

[Rick Cook]

Did you increase the timeout setting to like 5 minutes?

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Thursday, May 17, 2007 12:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with arplugin and LDAP

You are going to have to work with the vendor on this one.  Sounds like what
my plugin server does when my ardbc plugin overwrites memory it doesn't own.

Axton Grams

On 5/17/07, Ron Legters <[EMAIL PROTECTED]> wrote:
> I'm using a View form with ARDBC LDAP to get user information from 
> Active Directory. The form connects to the LDAP/Active Directory info, 
> and an escalation periodically pushes info from there to SHR:People.
> It's working fine, except:
>
> When I attempt to open the view form in Administrator, it clocks, then
> says:
> The AR System Plug-In server is not responding.  Cannot connect to the 
> system at this time.  Contact your AR System Administrator for 
> assistance. : RPC: Timed out (ARERR 8939).
>
> After this, the form is not searchable in the User Tool. It also 
> reports that the AR System plug-in isn't responding.
>
> At the moment I attempt to open the form in Admin, I get this in the 
> error log:
>
> Thu May 17 11:24:38 2007  390695 : AR System server terminated when a 
> signal/exception was received by the server (ARNOTE 20)
> Thu May 17 11:24:38 2007 0xc005
> Thu May 17 11:24:38 2007  390695 : AR System server terminated -- 
> fatal error encountered (ARNOTE 21)
>
> although the AR System server either comes right back or isn't down at 
> all, because I can search other forms while I'm waiting for the Admin 
> tool to time out.
>
> The application log in Event viewer on the server reports:
> Reporting queued error: faulting application arplugin.exe, version 
> 7.0.1.1, faulting module arrpc70.dll, version 7.0.1.1, fault address 
> 0xa03f.
> and
> Reporting queued error: faulting application arplugin.exe, version 
> 7.0.1.1, faulting module ntdll.dll, version 5.2.3790.1830, fault 
> address 0x000224b2.
>
>
> I've had the arplugin log on at 'full' level when I get the error, and 
> it doesn't show anything indicating the arplugin.exe is not responding.
>
> I'm working with BMC Support on this, but my tech is apparently 
> stumped because she's having me try the same things we've already 
> tried hoping we get a different result.
>
> The platform is ARS 7.0.1 patch 001 on Windows with a SQL db.
>
> I'd appreciate your thoughts about where next to look for what's up 
> with this.
> Thanks,
> Ron Legters
> Tools Administrator
> Data & Systems Services
> Univar USA Inc.
> 425.889.3952 Office
> 425.889.4111 Fax
> www.univarusa.com
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> ARSlist:"Where the Answers Are"
>


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Re: Direct URL firing workflow

[John Kenny]

Have you tried creating an active link that fires on window open of the
RR:SurveyResponseDialog form to perform a Change field action that
refreshes the table in ?

 

John Kenny
Burntsand Inc.
Manager, Solutions Architect
Office:  416-234-3837
Cell: 416-992-9913
Email:  [EMAIL PROTECTED]
Web site: www.burntsand.com



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Suwanski, Ron
Sent: Thursday, May 17, 2007 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Direct URL firing workflow

 

Hi all,

   I am trying to simply users taking the survey in Remedy.  I have a
direct URL to bring me to the RR:SurveyResponseDialog, but the table is
empty.  Any Ideas on how I can get that table populated from the
SHR:Survey.

 

Thanks. 

 

Ron Suwanski 
Remedy Administrator / Developer 
DeVry Inc. 
Phone 630-472-2209  
Fax 630-382-2917 
[EMAIL PROTECTED] 

 

 

 

__20060125___This posting was submitted with HTML in
it___

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<>

Re: Problem with arplugin and LDAP

[Ron Legters]

Sorry - which timeout setting would that be?

Thanks, 
Ron
Tools Admin


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 17, 2007 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with arplugin and LDAP

Did you increase the timeout setting to like 5 minutes?

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Thursday, May 17, 2007 12:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with arplugin and LDAP

You are going to have to work with the vendor on this one.  Sounds like
what my plugin server does when my ardbc plugin overwrites memory it
doesn't own.

Axton Grams

On 5/17/07, Ron Legters <[EMAIL PROTECTED]> wrote:
> I'm using a View form with ARDBC LDAP to get user information from 
> Active Directory. The form connects to the LDAP/Active Directory info,

> and an escalation periodically pushes info from there to SHR:People.
> It's working fine, except:
>
> When I attempt to open the view form in Administrator, it clocks, then
> says:
> The AR System Plug-In server is not responding.  Cannot connect to the

> system at this time.  Contact your AR System Administrator for 
> assistance. : RPC: Timed out (ARERR 8939).
>
> After this, the form is not searchable in the User Tool. It also 
> reports that the AR System plug-in isn't responding.
>
> At the moment I attempt to open the form in Admin, I get this in the 
> error log:
>
> Thu May 17 11:24:38 2007  390695 : AR System server terminated when a 
> signal/exception was received by the server (ARNOTE 20)
> Thu May 17 11:24:38 2007 0xc005
> Thu May 17 11:24:38 2007  390695 : AR System server terminated -- 
> fatal error encountered (ARNOTE 21)
>
> although the AR System server either comes right back or isn't down at

> all, because I can search other forms while I'm waiting for the Admin 
> tool to time out.
>
> The application log in Event viewer on the server reports:
> Reporting queued error: faulting application arplugin.exe, version 
> 7.0.1.1, faulting module arrpc70.dll, version 7.0.1.1, fault address 
> 0xa03f.
> and
> Reporting queued error: faulting application arplugin.exe, version 
> 7.0.1.1, faulting module ntdll.dll, version 5.2.3790.1830, fault 
> address 0x000224b2.
>
>
> I've had the arplugin log on at 'full' level when I get the error, and

> it doesn't show anything indicating the arplugin.exe is not
responding.
>
> I'm working with BMC Support on this, but my tech is apparently 
> stumped because she's having me try the same things we've already 
> tried hoping we get a different result.
>
> The platform is ARS 7.0.1 patch 001 on Windows with a SQL db.
>
> I'd appreciate your thoughts about where next to look for what's up 
> with this.
> Thanks,
> Ron Legters
> Tools Administrator
> Data & Systems Services
> Univar USA Inc.
> 425.889.3952 Office
> 425.889.4111 Fax
> www.univarusa.com
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> ARSlist:"Where the Answers Are"
>



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Re: Problem with arplugin and LDAP

[Rick Cook]

The Need to Sync timout on the External Authentication tab of the Server
Settings.  Setting that to 300 (seconds) worked for me.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters
Sent: Thursday, May 17, 2007 12:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with arplugin and LDAP

Sorry - which timeout setting would that be?

Thanks,
Ron
Tools Admin


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 17, 2007 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with arplugin and LDAP

Did you increase the timeout setting to like 5 minutes?

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Thursday, May 17, 2007 12:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with arplugin and LDAP

You are going to have to work with the vendor on this one.  Sounds like
what my plugin server does when my ardbc plugin overwrites memory it
doesn't own.

Axton Grams

On 5/17/07, Ron Legters <[EMAIL PROTECTED]> wrote:
> I'm using a View form with ARDBC LDAP to get user information from 
> Active Directory. The form connects to the LDAP/Active Directory info,

> and an escalation periodically pushes info from there to SHR:People.
> It's working fine, except:
>
> When I attempt to open the view form in Administrator, it clocks, then
> says:
> The AR System Plug-In server is not responding.  Cannot connect to the

> system at this time.  Contact your AR System Administrator for 
> assistance. : RPC: Timed out (ARERR 8939).
>
> After this, the form is not searchable in the User Tool. It also 
> reports that the AR System plug-in isn't responding.
>
> At the moment I attempt to open the form in Admin, I get this in the 
> error log:
>
> Thu May 17 11:24:38 2007  390695 : AR System server terminated when a 
> signal/exception was received by the server (ARNOTE 20)
> Thu May 17 11:24:38 2007 0xc005
> Thu May 17 11:24:38 2007  390695 : AR System server terminated -- 
> fatal error encountered (ARNOTE 21)
>
> although the AR System server either comes right back or isn't down at

> all, because I can search other forms while I'm waiting for the Admin 
> tool to time out.
>
> The application log in Event viewer on the server reports:
> Reporting queued error: faulting application arplugin.exe, version 
> 7.0.1.1, faulting module arrpc70.dll, version 7.0.1.1, fault address 
> 0xa03f.
> and
> Reporting queued error: faulting application arplugin.exe, version 
> 7.0.1.1, faulting module ntdll.dll, version 5.2.3790.1830, fault 
> address 0x000224b2.
>
>
> I've had the arplugin log on at 'full' level when I get the error, and

> it doesn't show anything indicating the arplugin.exe is not
responding.
>
> I'm working with BMC Support on this, but my tech is apparently 
> stumped because she's having me try the same things we've already 
> tried hoping we get a different result.
>
> The platform is ARS 7.0.1 patch 001 on Windows with a SQL db.
>
> I'd appreciate your thoughts about where next to look for what's up 
> with this.
> Thanks,
> Ron Legters
> Tools Administrator
> Data & Systems Services
> Univar USA Inc.
> 425.889.3952 Office
> 425.889.4111 Fax
> www.univarusa.com
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> ARSlist:"Where the Answers Are"
>



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Re: Problem with arplugin and LDAP

[Ron Legters]

Found it.
Rats - It's already at 300. 


Thanks, 
Ron
Tools Admin


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 17, 2007 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with arplugin and LDAP

The Need to Sync timout on the External Authentication tab of the Server
Settings.  Setting that to 300 (seconds) worked for me.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters
Sent: Thursday, May 17, 2007 12:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with arplugin and LDAP

Sorry - which timeout setting would that be?

Thanks,
Ron
Tools Admin


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 17, 2007 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with arplugin and LDAP

Did you increase the timeout setting to like 5 minutes?

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Thursday, May 17, 2007 12:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with arplugin and LDAP

You are going to have to work with the vendor on this one.  Sounds like
what my plugin server does when my ardbc plugin overwrites memory it
doesn't own.

Axton Grams

On 5/17/07, Ron Legters <[EMAIL PROTECTED]> wrote:
> I'm using a View form with ARDBC LDAP to get user information from 
> Active Directory. The form connects to the LDAP/Active Directory info,

> and an escalation periodically pushes info from there to SHR:People.
> It's working fine, except:
>
> When I attempt to open the view form in Administrator, it clocks, then
> says:
> The AR System Plug-In server is not responding.  Cannot connect to the

> system at this time.  Contact your AR System Administrator for 
> assistance. : RPC: Timed out (ARERR 8939).
>
> After this, the form is not searchable in the User Tool. It also 
> reports that the AR System plug-in isn't responding.
>
> At the moment I attempt to open the form in Admin, I get this in the 
> error log:
>
> Thu May 17 11:24:38 2007  390695 : AR System server terminated when a 
> signal/exception was received by the server (ARNOTE 20)
> Thu May 17 11:24:38 2007 0xc005
> Thu May 17 11:24:38 2007  390695 : AR System server terminated -- 
> fatal error encountered (ARNOTE 21)
>
> although the AR System server either comes right back or isn't down at

> all, because I can search other forms while I'm waiting for the Admin 
> tool to time out.
>
> The application log in Event viewer on the server reports:
> Reporting queued error: faulting application arplugin.exe, version 
> 7.0.1.1, faulting module arrpc70.dll, version 7.0.1.1, fault address 
> 0xa03f.
> and
> Reporting queued error: faulting application arplugin.exe, version 
> 7.0.1.1, faulting module ntdll.dll, version 5.2.3790.1830, fault 
> address 0x000224b2.
>
>
> I've had the arplugin log on at 'full' level when I get the error, and

> it doesn't show anything indicating the arplugin.exe is not
responding.
>
> I'm working with BMC Support on this, but my tech is apparently 
> stumped because she's having me try the same things we've already 
> tried hoping we get a different result.
>
> The platform is ARS 7.0.1 patch 001 on Windows with a SQL db.
>
> I'd appreciate your thoughts about where next to look for what's up 
> with this.
> Thanks,
> Ron Legters
> Tools Administrator
> Data & Systems Services
> Univar USA Inc.
> 425.889.3952 Office
> 425.889.4111 Fax
> www.univarusa.com
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> ARSlist:"Where the Answers Are"
>



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Re: Problem with arplugin and LDAP

[ARSList]

Is your plugin set for the FQDN of your DC/domain?  Try an IP address of
your DC.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters
Sent: Thursday, May 17, 2007 12:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with arplugin and LDAP

Found it.
Rats - It's already at 300. 


Thanks, 
Ron
Tools Admin


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 17, 2007 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with arplugin and LDAP

The Need to Sync timout on the External Authentication tab of the Server
Settings.  Setting that to 300 (seconds) worked for me.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters
Sent: Thursday, May 17, 2007 12:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with arplugin and LDAP

Sorry - which timeout setting would that be?

Thanks,
Ron
Tools Admin


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 17, 2007 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with arplugin and LDAP

Did you increase the timeout setting to like 5 minutes?

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Thursday, May 17, 2007 12:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with arplugin and LDAP

You are going to have to work with the vendor on this one.  Sounds like
what my plugin server does when my ardbc plugin overwrites memory it
doesn't own.

Axton Grams

On 5/17/07, Ron Legters <[EMAIL PROTECTED]> wrote:
> I'm using a View form with ARDBC LDAP to get user information from 
> Active Directory. The form connects to the LDAP/Active Directory info,

> and an escalation periodically pushes info from there to SHR:People.
> It's working fine, except:
>
> When I attempt to open the view form in Administrator, it clocks, then
> says:
> The AR System Plug-In server is not responding.  Cannot connect to the

> system at this time.  Contact your AR System Administrator for 
> assistance. : RPC: Timed out (ARERR 8939).
>
> After this, the form is not searchable in the User Tool. It also 
> reports that the AR System plug-in isn't responding.
>
> At the moment I attempt to open the form in Admin, I get this in the 
> error log:
>
> Thu May 17 11:24:38 2007  390695 : AR System server terminated when a 
> signal/exception was received by the server (ARNOTE 20)
> Thu May 17 11:24:38 2007 0xc005
> Thu May 17 11:24:38 2007  390695 : AR System server terminated -- 
> fatal error encountered (ARNOTE 21)
>
> although the AR System server either comes right back or isn't down at

> all, because I can search other forms while I'm waiting for the Admin 
> tool to time out.
>
> The application log in Event viewer on the server reports:
> Reporting queued error: faulting application arplugin.exe, version 
> 7.0.1.1, faulting module arrpc70.dll, version 7.0.1.1, fault address 
> 0xa03f.
> and
> Reporting queued error: faulting application arplugin.exe, version 
> 7.0.1.1, faulting module ntdll.dll, version 5.2.3790.1830, fault 
> address 0x000224b2.
>
>
> I've had the arplugin log on at 'full' level when I get the error, and

> it doesn't show anything indicating the arplugin.exe is not
responding.
>
> I'm working with BMC Support on this, but my tech is apparently 
> stumped because she's having me try the same things we've already 
> tried hoping we get a different result.
>
> The platform is ARS 7.0.1 patch 001 on Windows with a SQL db.
>
> I'd appreciate your thoughts about where next to look for what's up 
> with this.
> Thanks,
> Ron Legters
> Tools Administrator
> Data & Systems Services
> Univar USA Inc.
> 425.889.3952 Office
> 425.889.4111 Fax
> www.univarusa.com
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> ARSlist:"Where the Answers Are"
>



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Results List keep magically re-appearing when displaying single Incident.

[Rick Cook]

OK, guys, I think my User tool is possessed or something.  Before I start
praying over it, I thought I'd see if a more natural cause is in play here,
and/or whether anyone else had seen this happen.
 
I am logged into ITSM 7.0.2 p3 (Incident) as a Support person, and have
three windows open in AR user 7.0.1 patch 2:
 
1) Home Page
2) Incident Management Console
3) Incident
 
When the Incident was initially opened from the table field on the console,
it opened in a split window, with the results list containing one record
displaying above the Details pane.  OK, that's kinda annoying, and bad
programming, but I figured I'd fix that later, and went to the menu and
unchecked the Results List entry, which changed the window to display only
the Details.
 
But when I moved out of that window into any other one (within the same UT
instance), either by selecting it from the Window menu, or by [CTRL]+[TAB]
through the open windows in AR User, the Results List re-appears.  I turned
on Active Link logging, to see if perhaps workflow was doing this, but
NOTHING appeared in the log beyond the Start/Stop commands.
 
This is reproduced EVERY time I've tried it.  Anyone else out there seen
this?
 
Rick Cook

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Create Incident record via Email

[Sheriff,Hussain]

Thiru,
Since you are creating incident records in HPD:Help Desk based on email
messages, 
would you please explain what email messages you are trying to view? Do
you mean
that you would like to display the same email message that was used to
create the incident?
Hussain

On Wed, 16 May 2007 21:31:21 -0700, Rick Cook <[EMAIL PROTECTED]>
wrote:

>I'm in the process of doing that now.  I bypassed the Email template
>altogether (users find it too confusing, and it's prone to being
misused),
>so I've created a small holding form with the necessary fields from the
>Email Messages form and the People form, so that I can use the Email
address
>to get the other Person information and store the data necessary to
push
>into the Incident.  Once I get the Email engine actually processing
>messages, I'll know how well it works.
>
>Rick
>  _
>
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Thirumavalavan Muthusamy NCS
>Sent: Wednesday, May 16, 2007 9:20 PM
>To: arslist@ARSLIST.ORG
>Subject: Create Incident record via Email
>
>
>**
>
>Hi,
>
>I am using Email Template to create Incident record. There is no issue
on
>this.
>However, I would like to make the relationship between the Email
(Schema -
>AR System Email Messages) and Incident record (Schema: HPD: Help Desk).
This
>will help the support engineer to view the incoming email message from
the
>incident record.
>
>Has any one done? Any idea?
>
>
>
>Regards
>Thiru
>
>
>
>'''
'
>'''
> DISCLAIMER *
>
>   This e-mail and any attachments thereto are intended for the
sole
>use of the recipient(s) named above and may contain information that is
>confidential and/or proprietary to the NCS Group. Any use of the
information
>contained herein (including, but not limited to, total or partial
>reproduction, communication, or dissemination in any form) by persons
other
>than the intended recipient(s) is prohibited. If you have received this
>e-mail in error, please notify the sender immediately and delete it.
>
>   NCS Pte. Ltd. - Reg. No. 198101793G
>
>__20060125___This posting was submitted with HTML
in
>it___
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Inbound Email Problem

[Sokol, Brian]

We only use email for outbound notification. I am trying to test using
inbound email for ticket creation. I can not get any emails to be picked
up by the Remedy Email app. I have an inbound mailbox setup using Imap.
I tested the Exchange email account and it is receiving email messages
but they never make it into the AR System Email Messages form. I am
seeing a connection refused error message in the aremail log file.

Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
http://www.Scholastic.com


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Re: Inbound Email Problem

[Grooms, Frederick W]

It sounds like your Exchange Admin has disabled IMap access to the
Exchange Server
 
Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Thursday, May 17, 2007 3:35 PM
To: arslist@ARSLIST.ORG
Subject: Inbound Email Problem



We only use email for outbound notification. I am trying to test using
inbound email for ticket creation. I can not get any emails to be picked
up by the Remedy Email app. I have an inbound mailbox setup using Imap.
I tested the Exchange email account and it is receiving email messages
but they never make it into the AR System Email Messages form. I am
seeing a connection refused error message in the aremail log file.

Brian Sokol 
Manager, Desktop Services 
Scholastic Inc. 
557 Broadway 
NY, NY 10012 
(212) 343-6494 
http://www.Scholastic.com   

 
 

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Re: Problem with arplugin and LDAP

[Eli Schilling]

Ron,

I had a similar issue though it didn't cause the termination errors.
Even increasing the timeout to a maximum of 10 minutes didn't help.  I
wound up having to change my ARDBC settings to a more specific base DN.

Instead of dc=domain,dc=com I used OU=users,OU=mysite,dc=domain,dc=com.
I don't know if this will affect an existing form (which should already
be queued to a specific base DN) but when I created a new form all I had
to do was overwrite this with a more generic path.

This may be totally different from what you're trying to accomplish but
I thought I'd through it out there.

Cheers! 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters
Sent: Thursday, May 17, 2007 11:38 AM
To: arslist@ARSLIST.ORG
Subject: Problem with arplugin and LDAP

I'm using a View form with ARDBC LDAP to get user information from
Active Directory. The form connects to the LDAP/Active Directory info,
and an escalation periodically pushes info from there to SHR:People.
It's working fine, except:

When I attempt to open the view form in Administrator, it clocks, then
says:
The AR System Plug-In server is not responding.  Cannot connect to the
system at this time.  Contact your AR System Administrator for
assistance. : RPC: Timed out (ARERR 8939).

After this, the form is not searchable in the User Tool. It also reports
that the AR System plug-in isn't responding.

At the moment I attempt to open the form in Admin, I get this in the
error log:

Thu May 17 11:24:38 2007  390695 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Thu May 17 11:24:38 2007 0xc005
Thu May 17 11:24:38 2007  390695 : AR System server terminated -- fatal
error encountered (ARNOTE 21)

although the AR System server either comes right back or isn't down at
all, because I can search other forms while I'm waiting for the Admin
tool to time out.

The application log in Event viewer on the server reports:
Reporting queued error: faulting application arplugin.exe, version
7.0.1.1, faulting module arrpc70.dll, version 7.0.1.1, fault address
0xa03f.
and
Reporting queued error: faulting application arplugin.exe, version
7.0.1.1, faulting module ntdll.dll, version 5.2.3790.1830, fault address
0x000224b2.


I've had the arplugin log on at 'full' level when I get the error, and
it doesn't show anything indicating the arplugin.exe is not responding.

I'm working with BMC Support on this, but my tech is apparently stumped
because she's having me try the same things we've already tried hoping
we get a different result.

The platform is ARS 7.0.1 patch 001 on Windows with a SQL db.

I'd appreciate your thoughts about where next to look for what's up with
this.
Thanks,
Ron Legters
Tools Administrator
Data & Systems Services
Univar USA Inc.
425.889.3952 Office
425.889.4111 Fax
www.univarusa.com


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Re: Results List keep magically re-appearing when displaying single Incident.

[Kendhammer, Mike]

Rick,

I just sent an issue similar to this to BMC Support.  Here's my
scenario...

 

 

Running UT 7.0.1 p2 as well...  I have a 'Control Panel' type form with
a table field on it list a number of tickets from a 'main ticketing'
form.  Drill-down is disabled and there is an active link that fires on
Return/Dbl Click to launch an Open Window action, opening the ticket in
'Detail Only'.  If I maximize one of the forms then use either the
'Ctrl-Tab' option or just alternately selecting the forms using Windows
on the Menu bar, after the second time displaying the 'Ticket' form, the
Results List suddenly appears.

 

If the forms are NOT maximized, then everything works as normal.

 

I believe there is a bug in the 7.0.1 User Tool.

 

Mike

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 17, 2007 2:55 PM
To: arslist@ARSLIST.ORG
Subject: Results List keep magically re-appearing when displaying single
Incident.

 

OK, guys, I think my User tool is possessed or something.  Before I
start praying over it, I thought I'd see if a more natural cause is in
play here, and/or whether anyone else had seen this happen.

 

I am logged into ITSM 7.0.2 p3 (Incident) as a Support person, and have
three windows open in AR user 7.0.1 patch 2:

 

1) Home Page
2) Incident Management Console
3) Incident

 

When the Incident was initially opened from the table field on the
console, it opened in a split window, with the results list containing
one record displaying above the Details pane.  OK, that's kinda
annoying, and bad programming, but I figured I'd fix that later, and
went to the menu and unchecked the Results List entry, which changed the
window to display only the Details.

 

But when I moved out of that window into any other one (within the same
UT instance), either by selecting it from the Window menu, or by
[CTRL]+[TAB] through the open windows in AR User, the Results List
re-appears.  I turned on Active Link logging, to see if perhaps workflow
was doing this, but NOTHING appeared in the log beyond the Start/Stop
commands.

 

This is reproduced EVERY time I've tried it.  Anyone else out there seen
this?

 

Rick Cook

__20060125___This posting was submitted with HTML in
it___

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Re: Results List keep magically re-appearing when displaying single Incident.

[Rick Cook]

Yup - I see the same things, Mike.  If the forms are maximized, it happens -
if not, it works as it should.
 
Definite bug.  I wonder what they did to break something that's always
worked just fine?
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike
Sent: Thursday, May 17, 2007 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Results List keep magically re-appearing when displaying single
Incident.


** 

Rick,

I just sent an issue similar to this to BMC Support.  Here's my scenario.

 

 

Running UT 7.0.1 p2 as well.  I have a 'Control Panel' type form with a
table field on it list a number of tickets from a 'main ticketing' form.
Drill-down is disabled and there is an active link that fires on Return/Dbl
Click to launch an Open Window action, opening the ticket in 'Detail Only'.
If I maximize one of the forms then use either the 'Ctrl-Tab' option or just
alternately selecting the forms using Windows on the Menu bar, after the
second time displaying the 'Ticket' form, the Results List suddenly appears.

 

If the forms are NOT maximized, then everything works as normal.

 

I believe there is a bug in the 7.0.1 User Tool.

 

Mike

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 17, 2007 2:55 PM
To: arslist@ARSLIST.ORG
Subject: Results List keep magically re-appearing when displaying single
Incident.

 

OK, guys, I think my User tool is possessed or something.  Before I start
praying over it, I thought I'd see if a more natural cause is in play here,
and/or whether anyone else had seen this happen.

 

I am logged into ITSM 7.0.2 p3 (Incident) as a Support person, and have
three windows open in AR user 7.0.1 patch 2:

 

1) Home Page
2) Incident Management Console
3) Incident

 

When the Incident was initially opened from the table field on the console,
it opened in a split window, with the results list containing one record
displaying above the Details pane.  OK, that's kinda annoying, and bad
programming, but I figured I'd fix that later, and went to the menu and
unchecked the Results List entry, which changed the window to display only
the Details.

 

But when I moved out of that window into any other one (within the same UT
instance), either by selecting it from the Window menu, or by [CTRL]+[TAB]
through the open windows in AR User, the Results List re-appears.  I turned
on Active Link logging, to see if perhaps workflow was doing this, but
NOTHING appeared in the log beyond the Start/Stop commands.

 

This is reproduced EVERY time I've tried it.  Anyone else out there seen
this?

 

Rick Cook

__20060125___This posting was submitted with HTML in
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in it___

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Re: Problem with arplugin and LDAP

[Robert Molenda]

I've seen this with V7 Patch 1..4 and BMC has a ticket open on the Admin
Tool & User Tool concerning this.

SW00258952
ARBDC-LDAP-Base-Dn config parameter spelled incorrectly from ARDBC LDAP
Configuration form

1. DROP/BUILD BUG OCCURS IN (IF PRE-RELEASE)
7.0.1   

2. STEPS TO REPRODUCE:
Open ARDBC LDAP Configuration form.
Provide a value in the Base DN for Discovery field such as
cn=users,dc=jetsons,dc=remedy,dc=com

3. ACTUAL RESULTS:
This line is added to ar.cfg
ARBDC-LDAP-Base-Dn: cn=users,dc=jetsons,dc=remedy,dc=com

4. EXPECTED RESULTS:
ARBDC  should be spelled ARDBC

5. BUSINESS IMPACT:
This is not critical but should be fixed since it will generate a
Support call each time this feature is used

6. ADDITIONAL INFO:

Might want to check that setting, because if it is wrong I was getting
the timeouts...

HTH

Thanks-n-advance; 
HDT Platform Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 503 2701 
Fax: +1 408 503 2912 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED] 
Quality begins with your actions.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ARSList
Sent: Thursday, May 17, 2007 12:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with arplugin and LDAP

Is your plugin set for the FQDN of your DC/domain?  Try an IP address of
your DC.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters
Sent: Thursday, May 17, 2007 12:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with arplugin and LDAP

Found it.
Rats - It's already at 300. 


Thanks, 
Ron
Tools Admin


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 17, 2007 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with arplugin and LDAP

The Need to Sync timout on the External Authentication tab of the Server
Settings.  Setting that to 300 (seconds) worked for me.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters
Sent: Thursday, May 17, 2007 12:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with arplugin and LDAP

Sorry - which timeout setting would that be?

Thanks,
Ron
Tools Admin


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 17, 2007 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with arplugin and LDAP

Did you increase the timeout setting to like 5 minutes?

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Thursday, May 17, 2007 12:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem with arplugin and LDAP

You are going to have to work with the vendor on this one.  Sounds like
what my plugin server does when my ardbc plugin overwrites memory it
doesn't own.

Axton Grams

On 5/17/07, Ron Legters <[EMAIL PROTECTED]> wrote:
> I'm using a View form with ARDBC LDAP to get user information from 
> Active Directory. The form connects to the LDAP/Active Directory info,

> and an escalation periodically pushes info from there to SHR:People.
> It's working fine, except:
>
> When I attempt to open the view form in Administrator, it clocks, then
> says:
> The AR System Plug-In server is not responding.  Cannot connect to the

> system at this time.  Contact your AR System Administrator for 
> assistance. : RPC: Timed out (ARERR 8939).
>
> After this, the form is not searchable in the User Tool. It also 
> reports that the AR System plug-in isn't responding.
>
> At the moment I attempt to open the form in Admin, I get this in the 
> error log:
>
> Thu May 17 11:24:38 2007  390695 : AR System server terminated when a 
> signal/exception was received by the server (ARNOTE 20)
> Thu May 17 11:24:38 2007 0xc005
> Thu May 17 11:24:38 2007  390695 : AR System server terminated -- 
> fatal error encountered (ARNOTE 21)
>
> although the AR System server either comes right back or isn't down at

> all, because I can search other forms while I'm waiting for the Admin 
> tool to time out.
>
> The application log in Event viewer on the server reports:
> Reporting queued error: faulting application arplugin.exe, version 
> 7.0.1.1, faulting module arrpc70.dll, version 7.0.1.1, fault address 
> 0xa03f.
> and
> Reporting queued error: faulting application arplugin.exe, version 
> 7.0.1.1, faulting module ntdll.dll, version 5.2.3790.1830, fault 
> address 0x000224b2.
>
>
> I've had the arplugin log on at 'full' level when I get the error, and

> it doesn't show anything indicating the arplugin.exe is not
responding.
>
> I'm working with BMC Support on this, but my tech is apparently 
> stumped because she's having me try the same things we've already 
> tried hoping we get a different result.
>
> 

Re: Results List keep magically re-appearing when displaying single Incident.

[Kendhammer, Mike]

Good question...

 

I sent Support a .def file containing two simple forms (a regular form
and a display-only form with a table field that points to the regular
form) and an active link that fires on return/dbl-click on the table
field plus and .arx file with a few records in the regular form to use.
They came back asking to do a webex...

 

Everything seems to work fine when table drill-down is enabled and the
active link is disabled...

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 17, 2007 4:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Results List keep magically re-appearing when displaying
single Incident.

 

Yup - I see the same things, Mike.  If the forms are maximized, it
happens - if not, it works as it should.

 

Definite bug.  I wonder what they did to break something that's always
worked just fine?

 

Rick 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike
Sent: Thursday, May 17, 2007 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Results List keep magically re-appearing when displaying
single Incident.

** 

Rick,

I just sent an issue similar to this to BMC Support.  Here's my
scenario...

 

 

Running UT 7.0.1 p2 as well...  I have a 'Control Panel' type form with
a table field on it list a number of tickets from a 'main ticketing'
form.  Drill-down is disabled and there is an active link that fires on
Return/Dbl Click to launch an Open Window action, opening the ticket in
'Detail Only'.  If I maximize one of the forms then use either the
'Ctrl-Tab' option or just alternately selecting the forms using Windows
on the Menu bar, after the second time displaying the 'Ticket' form, the
Results List suddenly appears.

 

If the forms are NOT maximized, then everything works as normal.

 

I believe there is a bug in the 7.0.1 User Tool.

 

Mike

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 17, 2007 2:55 PM
To: arslist@ARSLIST.ORG
Subject: Results List keep magically re-appearing when displaying single
Incident.

 

OK, guys, I think my User tool is possessed or something.  Before I
start praying over it, I thought I'd see if a more natural cause is in
play here, and/or whether anyone else had seen this happen.

 

I am logged into ITSM 7.0.2 p3 (Incident) as a Support person, and have
three windows open in AR user 7.0.1 patch 2:

 

1) Home Page
2) Incident Management Console
3) Incident

 

When the Incident was initially opened from the table field on the
console, it opened in a split window, with the results list containing
one record displaying above the Details pane.  OK, that's kinda
annoying, and bad programming, but I figured I'd fix that later, and
went to the menu and unchecked the Results List entry, which changed the
window to display only the Details.

 

But when I moved out of that window into any other one (within the same
UT instance), either by selecting it from the Window menu, or by
[CTRL]+[TAB] through the open windows in AR User, the Results List
re-appears.  I turned on Active Link logging, to see if perhaps workflow
was doing this, but NOTHING appeared in the log beyond the Start/Stop
commands.

 

This is reproduced EVERY time I've tried it.  Anyone else out there seen
this?

 

Rick Cook

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___

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it___

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Re: Results List keep magically re-appearing when displaying single Incident.

[Rick Cook]

See, that's the weird part.  I assumed that an AL was doing that, and turned
on the logs to find out which one - the logs were completely empty of any
workflow mention.  I'm going to try to find the AL that's doing the original
Window open command from the console and see if changing the window display
properties to only show the Detail fixes it for now.
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike
Sent: Thursday, May 17, 2007 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Results List keep magically re-appearing when displaying single
Incident.


** 

Good question.

 

I sent Support a .def file containing two simple forms (a regular form and a
display-only form with a table field that points to the regular form) and an
active link that fires on return/dbl-click on the table field plus and .arx
file with a few records in the regular form to use.  They came back asking
to do a webex.

 

Everything seems to work fine when table drill-down is enabled and the
active link is disabled.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 17, 2007 4:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Results List keep magically re-appearing when displaying single
Incident.

 

Yup - I see the same things, Mike.  If the forms are maximized, it happens -
if not, it works as it should.

 

Definite bug.  I wonder what they did to break something that's always
worked just fine?

 

Rick 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike
Sent: Thursday, May 17, 2007 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Results List keep magically re-appearing when displaying single
Incident.

** 

Rick,

I just sent an issue similar to this to BMC Support.  Here's my scenario.

 

 

Running UT 7.0.1 p2 as well.  I have a 'Control Panel' type form with a
table field on it list a number of tickets from a 'main ticketing' form.
Drill-down is disabled and there is an active link that fires on Return/Dbl
Click to launch an Open Window action, opening the ticket in 'Detail Only'.
If I maximize one of the forms then use either the 'Ctrl-Tab' option or just
alternately selecting the forms using Windows on the Menu bar, after the
second time displaying the 'Ticket' form, the Results List suddenly appears.

 

If the forms are NOT maximized, then everything works as normal.

 

I believe there is a bug in the 7.0.1 User Tool.

 

Mike

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 17, 2007 2:55 PM
To: arslist@ARSLIST.ORG
Subject: Results List keep magically re-appearing when displaying single
Incident.

 

OK, guys, I think my User tool is possessed or something.  Before I start
praying over it, I thought I'd see if a more natural cause is in play here,
and/or whether anyone else had seen this happen.

 

I am logged into ITSM 7.0.2 p3 (Incident) as a Support person, and have
three windows open in AR user 7.0.1 patch 2:

 

1) Home Page
2) Incident Management Console
3) Incident

 

When the Incident was initially opened from the table field on the console,
it opened in a split window, with the results list containing one record
displaying above the Details pane.  OK, that's kinda annoying, and bad
programming, but I figured I'd fix that later, and went to the menu and
unchecked the Results List entry, which changed the window to display only
the Details.

 

But when I moved out of that window into any other one (within the same UT
instance), either by selecting it from the Window menu, or by [CTRL]+[TAB]
through the open windows in AR User, the Results List re-appears.  I turned
on Active Link logging, to see if perhaps workflow was doing this, but
NOTHING appeared in the log beyond the Start/Stop commands.

 

This is reproduced EVERY time I've tried it.  Anyone else out there seen
this?

 

Rick Cook

__20060125___This posting was submitted with HTML in
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in it___

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Re: Results List keep magically re-appearing when displaying single Incident.

[Rick Cook]

OK, something is definitely borked.  Here's what I did to test this:
 
Opened up the HPD:COI:Details_100_OpenIVR Active Link.  It is the only AL
associated with, and that fires on, the View button on the Incident Console,
and it opens the selected record - IN A DETAIL WINDOW ONLY.  So, to test
that functionality, I closed my open Incident, and opened another with the
View button.  The Incident appeared in Detail only.  Until I cycled through
the windows a couple times, at which time the Results List magically
generated from thin air.
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike
Sent: Thursday, May 17, 2007 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Results List keep magically re-appearing when displaying single
Incident.


** 

Good question.

 

I sent Support a .def file containing two simple forms (a regular form and a
display-only form with a table field that points to the regular form) and an
active link that fires on return/dbl-click on the table field plus and .arx
file with a few records in the regular form to use.  They came back asking
to do a webex.

 

Everything seems to work fine when table drill-down is enabled and the
active link is disabled.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 17, 2007 4:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Results List keep magically re-appearing when displaying single
Incident.

 

Yup - I see the same things, Mike.  If the forms are maximized, it happens -
if not, it works as it should.

 

Definite bug.  I wonder what they did to break something that's always
worked just fine?

 

Rick 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike
Sent: Thursday, May 17, 2007 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Results List keep magically re-appearing when displaying single
Incident.

** 

Rick,

I just sent an issue similar to this to BMC Support.  Here's my scenario.

 

 

Running UT 7.0.1 p2 as well.  I have a 'Control Panel' type form with a
table field on it list a number of tickets from a 'main ticketing' form.
Drill-down is disabled and there is an active link that fires on Return/Dbl
Click to launch an Open Window action, opening the ticket in 'Detail Only'.
If I maximize one of the forms then use either the 'Ctrl-Tab' option or just
alternately selecting the forms using Windows on the Menu bar, after the
second time displaying the 'Ticket' form, the Results List suddenly appears.

 

If the forms are NOT maximized, then everything works as normal.

 

I believe there is a bug in the 7.0.1 User Tool.

 

Mike

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 17, 2007 2:55 PM
To: arslist@ARSLIST.ORG
Subject: Results List keep magically re-appearing when displaying single
Incident.

 

OK, guys, I think my User tool is possessed or something.  Before I start
praying over it, I thought I'd see if a more natural cause is in play here,
and/or whether anyone else had seen this happen.

 

I am logged into ITSM 7.0.2 p3 (Incident) as a Support person, and have
three windows open in AR user 7.0.1 patch 2:

 

1) Home Page
2) Incident Management Console
3) Incident

 

When the Incident was initially opened from the table field on the console,
it opened in a split window, with the results list containing one record
displaying above the Details pane.  OK, that's kinda annoying, and bad
programming, but I figured I'd fix that later, and went to the menu and
unchecked the Results List entry, which changed the window to display only
the Details.

 

But when I moved out of that window into any other one (within the same UT
instance), either by selecting it from the Window menu, or by [CTRL]+[TAB]
through the open windows in AR User, the Results List re-appears.  I turned
on Active Link logging, to see if perhaps workflow was doing this, but
NOTHING appeared in the log beyond the Start/Stop commands.

 

This is reproduced EVERY time I've tried it.  Anyone else out there seen
this?

 

Rick Cook

__20060125___This posting was submitted with HTML in
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in it___

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ADM:Test Please Ignore

[Daniel Bloom]

timing test 8:31pm EST

 

[brought to you by someone that has

chewed up 1.5 gig of disk space and hits

the web pages every second]


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Re: Create Incident record via Email

[Thirumavalavan Muthusamy NCS]

Hi Hussain,
 
   1) We don't want to replicate the file attachments. Hence, the
attachments are to be left in the email and to make a relationship
between email and the incident record.
   2) 'Service Desk' requirement to view the original email.
 
Regards
Thiru



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sheriff,Hussain
Sent: Friday, May 18, 2007 4:24 AM
To: arslist@ARSLIST.ORG
Subject: Create Incident record via Email


** 

Thiru, 
Since you are creating incident records in HPD:Help Desk based on email
messages, 
would you please explain what email messages you are trying to view? Do
you mean 
that you would like to display the same email message that was used to
create the incident? 
Hussain 

On Wed, 16 May 2007 21:31:21 -0700, Rick Cook <[EMAIL PROTECTED]>
wrote: 

>I'm in the process of doing that now.  I bypassed the Email template 
>altogether (users find it too confusing, and it's prone to being
misused), 
>so I've created a small holding form with the necessary fields from the

>Email Messages form and the People form, so that I can use the Email
address 
>to get the other Person information and store the data necessary to
push 
>into the Incident.  Once I get the Email engine actually processing 
>messages, I'll know how well it works. 
> 
>Rick 
>  _ 
> 
>From: Action Request System discussion list(ARSList) 
>[mailto:arslist@ARSLIST.ORG  ] On Behalf Of
Thirumavalavan Muthusamy NCS 
>Sent: Wednesday, May 16, 2007 9:20 PM 
>To: arslist@ARSLIST.ORG 
>Subject: Create Incident record via Email 
> 
> 
>** 
> 
>Hi, 
> 
>I am using Email Template to create Incident record. There is no issue
on 
>this. 
>However, I would like to make the relationship between the Email
(Schema - 
>AR System Email Messages) and Incident record (Schema: HPD: Help Desk).
This 
>will help the support engineer to view the incoming email message from
the 
>incident record. 
> 
>Has any one done? Any idea? 
> 
> 
> 
>Regards 
>Thiru 
> 
> 
> 
>'''
' 
>''' 
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> 
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>confidential and/or proprietary to the NCS Group. Any use of the
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> 
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Re: BMC ITSM vs. Tivoli?

[Emad Zaky]

Scott,

Yes you are right. A lot of the people involved with Maximo are
ex-Remedy(BMC) especially from sales and marketing.

IBM's product and service portfolio still represents a challenge though,
since they have a global alliance with BMC and historically they have been,
and still are (
http://www-304.ibm.com/jct09002c/gsdod/solutiondetails.do?solution=27542&expand=true&lc=en),
providing
Remedy products and services for such a long time that I think its taking
time for their sales and marketing to tune their message. It probably a
nightmare explaining why they sell both products and then try to leverage
Maximo over Remedy. And again, they've been doing Remedy for some time and
are comfortable with their knowledge of the product.

So until that's done Maximo has some time to develop into a strong
competitor

Regards,
Emad M. Zaky


On 5/16/07, Scott Hammons <[EMAIL PROTECTED]> wrote:


**  Emad,

Thank you for the clarification.  I was just passing on the information
that I know at this time.  It appears that IBM will be putting quite a
bit of its R&D effort into improving the Maximo product.  IBM already has a
change management utility incorporated with it's CCMDB product.  By the way
some of the people that have told me the benefits of the IBM product line
are ex-Remedy people that went to Maximo after being let go by BMC.

Personally I always thought it was a big mistake for IBM to let go of
their original service product.  I'm a big fan of the Remedy product line
and it looks like IBM has made these moves to go head to head with Remedy.
I guess time will tell if it is a good move or not.

Thanks,

Scott

--
*From:* Action Request System discussion list(ARSList) on behalf of Emad
Zaky
*Sent:* Wed 5/16/2007 16:07
*To:* arslist@ARSLIST.ORG
*Subject:* Re: BMC ITSM vs. Tivoli?


 ** I am sorry Scott,
The Asset part in Maximo is good, since that's what Maximo was originally
built for
The rest of Maximo's ITSM still needs to evolve in a lot of aspects to
compete with Remedy as well as other well established  ITSM apps...


On 5/16/07, Scott Hammons <[EMAIL PROTECTED]> wrote:
>
> **  Correction.  IBM purchased a company called Maximo that has a
> service desk and asset management component.  IBM also has CMDB called
> Change and Configuration Management Database (CCMDB).  I can get info on
> this products out to you if you contact me off list.  It appears to me that
> they are jumping back into the game through acquisition.  From what I've
> heard about the product and it appears to compete well with the Remedy
> product suite.
>
> Hope this helps,
>
> Scott
>
> Scott Hammons
> Principal Tivoli Security Consultant
> Advanced Integrated Solutions, Inc.
> www.aisconsulting.net
> Email:  [EMAIL PROTECTED]
>
>
>
> --
> *From:* Action Request System discussion list(ARSList) on behalf of
> William Rentfrow
> *Sent:* Wed 5/16/2007 15:03
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: BMC ITSM vs. Tivoli?
>
>
> ** Tivoli ITSM = IBM Tivoli Storage Manager.
>
> This is not a ITSM type product whatsoever.
>
> Historically Tivoli used to own Tivoli Service Desk, which previous to
> IBM's acquisition was known as Software Artistry's product line "Expert
> Advisor".  The acquisition happened in 1997.  Tivoli rebranded everything in
> 1998 and spun half of the product line off into a company named Coreport
> - Corepoint lasted < 9 months.  The entire product line was sold and killed
> off right around January of 2000.  Anyone care to guess who bought it?
> (Rhymes with "Beregrine")
>
> Tivoli does not have this type of product line any longer.  Strangely I
> know of at least company still running the EA product line.
>
> IBM does have some CRM products but nothing extremely similar to Remedy.
>
>  --
> *From:* Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG
> ] *On Behalf Of *Rick Cook
> *Sent:* Wednesday, May 16, 2007 10:13 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: BMC ITSM vs. Tivoli?
>
>
> ** Doug, have your people look at the Forrester Wave pdf (which you can
> get from BMC's web site) that compares Service Desk platforms.  The Tivoli
> suite isn't in there, but about a dozen other (including BMC) are.
>
> *Rick*
> --
> *From:* Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG
> ] *On Behalf Of *Anderson, Douglas W.
> *Sent:* Wednesday, May 16, 2007 8:01 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* BMC ITSM vs. Tivoli?
>
>
> **
>
> Hello ARSList Wizard-folk,
>
> One of my co-workers has become enmeshed in a comparative analysis of
> BMC Remedy ITSM and IBM Tivoli ITSM. His group was all set to go with the
> ARS-version 7-based Incident, Problem, CMDB, & Knowledge canned applications
> when someone asked, "What about Tivoli?" I am glad I'm not in his shoes but
> would like to try to help.
>
> If you have compared the BMC and Tivoli solutions and h

Re: Create Incident record via Email

[SUBSCRIBE arslist Neel]

Hi Thiru,

 

We have done the EXACT same thing except we don't send formatted emails,
as customers denied to send formatted emails. We use free form emails.
However, what we have done the following to achieve exactly what you
desire:

 

1)   We have added a field on 'AR System Email Messages' called
"Incident Number".

2)   Pass MessageID from email to help-desk form and on submit, we
save Incident Number of created incident on to 'AR System Email
Messages' form using matching MessageID.

3)   We have added a table on 'work-info' tab on help-desk to point
to all emails related to that particular incident. That way, we don't
replicate emails/attachments and we can have a relationship between
incident and emails

 

I hope this helps.

 

Thank you,

 

Neel Gautam 

Accenture - Chicago Delivery Centre

MSN: [EMAIL PROTECTED] AIM: neelgautam

 

Core Values:

Stewardship

*

Best People

*

Client Value Creation

*

One Global Network

*

Respect for the Individual

*

Integrity

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thirumavalavan Muthusamy NCS
Sent: Thursday, May 17, 2007 7:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Create Incident record via Email

 

Hi Hussain,

 

   1) We don't want to replicate the file attachments. Hence, the
attachments are to be left in the email and to make a relationship
between email and the incident record.

   2) 'Service Desk' requirement to view the original email.

 

Regards

Thiru

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sheriff,Hussain
Sent: Friday, May 18, 2007 4:24 AM
To: arslist@ARSLIST.ORG
Subject: Create Incident record via Email

** 

Thiru, 
Since you are creating incident records in HPD:Help Desk based on email
messages, 
would you please explain what email messages you are trying to view? Do
you mean 
that you would like to display the same email message that was used to
create the incident? 
Hussain 

On Wed, 16 May 2007 21:31:21 -0700, Rick Cook <[EMAIL PROTECTED]>
wrote: 

>I'm in the process of doing that now.  I bypassed the Email template 
>altogether (users find it too confusing, and it's prone to being
misused), 
>so I've created a small holding form with the necessary fields from the

>Email Messages form and the People form, so that I can use the Email
address 
>to get the other Person information and store the data necessary to
push 
>into the Incident.  Once I get the Email engine actually processing 
>messages, I'll know how well it works. 
> 
>Rick 
>  _ 
> 
>From: Action Request System discussion list(ARSList) 
>[mailto:arslist@ARSLIST.ORG  ] On Behalf Of
Thirumavalavan Muthusamy NCS 
>Sent: Wednesday, May 16, 2007 9:20 PM 
>To: arslist@ARSLIST.ORG 
>Subject: Create Incident record via Email 
> 
>Hi, 
> 
>I am using Email Template to create Incident record. There is no issue
on 
>this. 
>However, I would like to make the relationship between the Email
(Schema - 
>AR System Email Messages) and Incident record (Schema: HPD: Help Desk).
This 
>will help the support engineer to view the incoming email message from
the 
>incident record. 
> 
>Has any one done? Any idea? 



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Re: Remedy performance Overseas

[Emad Zaky]

I have faced slowness issues on the mid-tier HPUX some time ago. I applied
the settings on article KM-00018220  and it really worked well. I also
remember a great white paper on how to improve and measure mid-tier
performance, but I can't find it in the dark, dark depths of the new support
web site

However,you didn't mention which ARS/Mid-tier version you're using

Regards,
Emad M. Zaky



On 5/17/07, Shellman, David <[EMAIL PROTECTED]> wrote:


** There has been some testing in house with Riverbed for other
applications.  It was noted that the compression helped reduce bandwidth
issues.  It was also noted that compression does not help solve latency
issues that are inherent with wide area networks and communicating half way
around the globe.

As for overseas performance, where we've seen issues the root of the
problem was with the local area network on their end.  Once the LAN's were
redesigned and rebuilt performance issues went away.

We have also seen some issues with Mid-tier access from overseas.  We're
still trying to isolate one area that seems to have a big issue.  In this
case it's one user so it's not a high priority item.

Dave

 --
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *John Atherly
*Sent:* Thursday, May 17, 2007 11:16 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Remedy performance Overseas


 **
Has anyone used Riverbed?


John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
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submitted with HTML in it___
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To add user in a group on basis of a flag in "ORACLE"

[Nidhi_Cheeku]

We have an application in which we have some data from ORACLE through feed
run.In this data there is a column "Title".Now, if the title of that person
is "A",then i want to set a particular flag in 'ORACLE'.For a particular
user, if the flag is set in 'ORACLE',then that user needs to be added in a
particular "Permission Group" in Remedy.How to go ahead for this approach? 
-- 
View this message in context: 
http://www.nabble.com/To-add-user-in-a-group-on-basis-of-a-flag-in-%22ORACLE%22-tf3764747.html#a10642350
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Muralidhar Paidikondala/AEPIN is out of the office on 05/18/07.

[Murali Paidi]

I will be out of the office starting  05/18/2007 and will not return until
05/21/2007.

I will respond to your message when I return.
Pl. contact Joe Mazurowski (200-1477) if you need any assistance.

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ARSPHP for Windows

[Simon Beach]

Hi All.

 

I'm trying to locate an ARSPHP version for Windows. Does anyone have a
copy compiled for the windows environment (rather than Unix).

 

Thanks.

 

Regards,

 

 

Simon Beach

Systems Architect


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Re: Midtier using RPC but ars is not configured to

[Enrique Palazuelos]

I was not suscribed to arslist, I´ve been registered and I hope anyone can
see my post now.

Thanks a lot.



Enrique Palazuelos wrote:
> 
> Hello,
> 
> This is my first post, please excuse my terrible english.
> 
> We have an ars server and a midtier server connected to. The ars server is
> configured to use only the artcpport 1234 (for example). In preproduction
> environment Midtier works ok when editing reports. It only open
> connections on 1234 TCP Port, but in production environment Midtier tries
> to open an udp port via Sun RPC and gets an RPC timeout, which is normal
> because these ports are closed. The ar.conf files are similar.
> TCD-Specific-Port is configured to 1234 and works ok, but the Midtier
> production Server tries to open a different port only when we try to edit
> a report. We have set the parameter "Register-With-Portmapper: T" in both
> files, but in preproduction server, these parameter is under the
> TCD-Specific-Port. In the ars production server TCD-Specific-Port
> parameter is under "Register-With-Portmapper: T".
> 
> The order of parameters in the ar.conf is important? Which are the
> necessary parameters to use only tcp ports? We have a 6.3 Midtier Server
> patch 14 and a  5.1.2 Ars Server.
> 
> We have open a ticket to BMC. They have purposed to  a open a pluginreport
> port, but we can´t open ports without explaining why, and these port is
> not configured on preproduction environment and it works ok. We can´t
> upgrade because development requirements,
> 
> Any suggestion?
> 
> Thanks a lot.
> 

-- 
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