Re: Remedy v7.0.1 with MS SQL 2005
Satya, The major and unexpected effort I went through in moving from SQL 2000 to SQL 2005 was the rewrite of all the DTS packages we use. Although SQL 2005 does have a port DTS package to SSIS package utility, and all of them ported correctly, the usability of the ported SSIS packages was so poor we had to rewrite all of them. The other item was the conversion of old Crystal reports to the new Business Objects XI. That wasn't so bad, just loading the old report into the new BO XI dev environment, verifying the database and saving the Crystal Report in XI format. BTW, if you haven't spent too much time using SQL Server 2005, you will really enjoy all the new features, stream-lining and integration with Visual Studio.net. Bruce Wilson Datastream Consulting LLC From: CONDREA, Daniel [mailto:[EMAIL PROTECTED] Sent: Monday, August 13, 2007 2:42 AM Subject: Re: Remedy v7.0.1 with MS SQL 2005 Hi All, In my opinion the migration process should be split in two parts: - database upgrade - ARS upgrade Between database upgrade and ARS upgrade 2 weeks should be intercalated. Best regards, Daniel From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Satya Gandhi Sent: Monday, August 13, 2007 9:21 AM To: arslist@ARSLIST.ORG Subject: Remedy v7.0.1 with MS SQL 2005 ** Dear Listers, We are planning for a upgrade and our current set up is running on Remedy v6.00.03 with MS SQL 2000 to Remedy v7.0.1 with MS SQL 2005. Has anyone done this earlier and is there any known issues that I would have to take care of? Was this a seamless integration? Are there are considerations to be taken care of as a pre-requisite? -- Thanks Regards Satya Gandhi Consultant - Remedy __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System 7.1.00 delayed until end of August / early September
How about ARSSSO ? any news on that ? On 8/13/07, Papolu, Appajee [EMAIL PROTECTED] wrote: Axton, While I cannot give you a pretty concrete statement about this, the general thinking is as follows: Yes, plug-ins can be developed using the first class SDKs - C or Java. Thus the plug-ins existing or newly developed with either language will be supported. While the above holds true for the plug-ins themselves, the plug-in server itself may be a different story though. Once we attain equal or better functionality/stability/performance goals, the plug-in server implementations in C and Java would simply be redundant -- thus I see the possibility of consolidating into only one plug-in server deliverable in future release(s). I am already seeing follow up questions on this comment, so here go few answers: 1. Did you not attain these goals yet? A. For most part yes, but not 100%. For example, we know that on Solaris - hosting C plug-ins in Java plug-in server, we ran into some stability issues especially if some other Java plug-in uses AR System native libraries (like Java API or CMDB API). In such environment, we encourage users to do side by side deployment of C plug-in server to host C plug-ins and Java plug-in server to host only Java plug-ins ( disable hosting any C plug-ins in it). Eventually we're hopeful that we'll resolve such limitations. 2. Any other issues? A. We would like to see the transition rate/ease for users from C Plug-in Server into the new Java plug-in server. Or, at least side-by-side deployment of both of them. Hopefully in 7.1 release we accomplish this smoothly. 3. Which plug-in server would stay (OR) which one will go? A. We implemented an all new implementation ground up now. So draw your conclusions. Any way, the eventual decision will greatly be helped by the readiness of users, rate of deployments of Java plug-in server and of course the elimination of rough edges in the Java plug-in server in all supported platforms. Your questions/comments/concerns/suggestions are welcome. Regards Appajee PS: Comments about future features/roadmap are just indicative of what our current thinking is; by no means it is set in stone and is pretty much subject to change depending on various factors. Another side note -- in future, I see the possibility of filter API plug-ins may indeed have SDK/mechanisms, so that they can indeed be created using other (Java hosting friendly languages) such as JRuby, Rhino/JavaScript, Jython and so on. As Filter API is the way to integrate 'scripted/custom logic' into AR app workflow, I believe opening it up for other languages is pretty powerful. (Lacking this, users with such needs will either give up or resort to cooking up their own plumbing code themselves.) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Monday, August 13, 2007 7:24 PM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.1.00 delayed until end of August / early September With the new java api/plugin server, does the roadmap include ongoing support for both c and java plugins? Axton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Followup: Kinetic Calendar buy now is available
A handful of people have already noticed, however for those who are not routinely checking in. THE BUY NOW IS AVAILABLE!!! Check it out at: http://www.kineticdata.com/calendar_buynow.html Docs about Kinetic Calendar are located at: http://www.kineticdata.com/product-documentation.html -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System 7.1.00 delayed until end of August / early September
Appajee, In an earlier email you said that you can use the 7.1 Java api to connect to a 7.01 server What that means is -- the client program runs the pure Java code in issuing AR API's underlying RPC calls when interacting with servers of version 7.0 or greater Can the java plugin-server connects to a 7.01 server? Since the 7.1 java api fallback to old JNI when connecting to version 6.3 or earlier, would it be a good practice to use the 7.1 java api to write clients even when the server is an old version? I suspect the 7.api is more Java than the old one... -- Jarl On 8/14/07, Papolu, Appajee [EMAIL PROTECTED] wrote: Axton, While I cannot give you a pretty concrete statement about this, the general thinking is as follows: Yes, plug-ins can be developed using the first class SDKs - C or Java. Thus the plug-ins existing or newly developed with either language will be supported. While the above holds true for the plug-ins themselves, the plug-in server itself may be a different story though. Once we attain equal or better functionality/stability/performance goals, the plug-in server implementations in C and Java would simply be redundant -- thus I see the possibility of consolidating into only one plug-in server deliverable in future release(s). I am already seeing follow up questions on this comment, so here go few answers: 1. Did you not attain these goals yet? A. For most part yes, but not 100%. For example, we know that on Solaris - hosting C plug-ins in Java plug-in server, we ran into some stability issues especially if some other Java plug-in uses AR System native libraries (like Java API or CMDB API). In such environment, we encourage users to do side by side deployment of C plug-in server to host C plug-ins and Java plug-in server to host only Java plug-ins ( disable hosting any C plug-ins in it). Eventually we're hopeful that we'll resolve such limitations. 2. Any other issues? A. We would like to see the transition rate/ease for users from C Plug-in Server into the new Java plug-in server. Or, at least side-by-side deployment of both of them. Hopefully in 7.1 release we accomplish this smoothly. 3. Which plug-in server would stay (OR) which one will go? A. We implemented an all new implementation ground up now. So draw your conclusions. Any way, the eventual decision will greatly be helped by the readiness of users, rate of deployments of Java plug-in server and of course the elimination of rough edges in the Java plug-in server in all supported platforms. Your questions/comments/concerns/suggestions are welcome. Regards Appajee PS: Comments about future features/roadmap are just indicative of what our current thinking is; by no means it is set in stone and is pretty much subject to change depending on various factors. Another side note -- in future, I see the possibility of filter API plug-ins may indeed have SDK/mechanisms, so that they can indeed be created using other (Java hosting friendly languages) such as JRuby, Rhino/JavaScript, Jython and so on. As Filter API is the way to integrate 'scripted/custom logic' into AR app workflow, I believe opening it up for other languages is pretty powerful. (Lacking this, users with such needs will either give up or resort to cooking up their own plumbing code themselves.) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Monday, August 13, 2007 7:24 PM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.1.00 delayed until end of August / early September With the new java api/plugin server, does the roadmap include ongoing support for both c and java plugins? Axton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System 7.1.00 delayed until end of August / early September
Jarl, My guess (and I stress guess) is that if the 7.1 client connects to anything older than a 7.1 ARServer then it will need to fall back to the JNI layer. ( And in some cases even the 7.1 client to 7.1 server might still need some JNI stuff. But that might just be my skepticism/mis-understandings kicking in there too.) I would expect that after the Java RPC universe matures a bit then a totally pure Java API will happen with no chance for a fall back to JNI when using client and server versions = X.X. However for full backwards compatibility the fall back to JNI will still be possible when talking to a server =7.1. (or maybe just =7.0.1?) At least that is how I have read the info posted on this topic so far. And you also asked about... Can the java plugin-server connects to a 7.01 server? Again.. my guess... The new Java plugin server can use the ARS API to connect to any ARS server. ( And if it need the JNI layer will be determined by the above details.) However, my guess is that the Plugin server will still only be supported on the supported server platforms too. So the JNI stuff should be available anyway. It does remain to be seen if an ARS server v6.x or v7.0.1 can make a call to a v7.1 Java based Plugin Server too. ( But that might be an animal of a different shape than what you want to fight with too. :) I hope that makes sense.. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/14/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Appajee, In an earlier email you said that you can use the 7.1 Java api to connect to a 7.01 server What that means is -- the client program runs the pure Java code in issuing AR API's underlying RPC calls when interacting with servers of version 7.0 or greater Can the java plugin-server connects to a 7.01 server? Since the 7.1 java api fallback to old JNI when connecting to version 6.3 or earlier, would it be a good practice to use the 7.1 java api to write clients even when the server is an old version? I suspect the 7.api is more Java than the old one... -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System 7.1.00 delayed until end of August / early September
I just refering to an earier email from Appajee: In fact in the 7.1 Java API, we have implemented the necessary rpc version mapping infrastructure as well, but it is validated for 7.0/7.0.1 only. What that means is -- the client program runs the pure Java code in issuing AR API's underlying RPC calls when interacting with servers of version 7.0 or greater. However if the client is interacting with older servers (say 6.3 or even older), then the Java API silently falls back to delegating the calls to underlying JNI code, which in turn calls C API which has rich implementation of RPC version mapping. All of this happens transparently to client program any ways, so in essence, the Java API clients of 7.1 version can indeed talk to same or older or newer versions of Server as were before. Only thing is that for legacy server interactions, the Java API relies on its legacy infrastructure (JNI/C API combo) in 7.1 release. In future, as indicated in previous email note, this will change (i.e. improve RPC version mapping layer within Java API) so that this native dependency is also eliminated. -- Jarl On 8/14/07, Carey Matthew Black [EMAIL PROTECTED] wrote: Jarl, My guess (and I stress guess) is that if the 7.1 client connects to anything older than a 7.1 ARServer then it will need to fall back to the JNI layer. ( And in some cases even the 7.1 client to 7.1 server might still need some JNI stuff. But that might just be my skepticism/mis-understandings kicking in there too.) I would expect that after the Java RPC universe matures a bit then a totally pure Java API will happen with no chance for a fall back to JNI when using client and server versions = X.X. However for full backwards compatibility the fall back to JNI will still be possible when talking to a server =7.1. (or maybe just =7.0.1?) At least that is how I have read the info posted on this topic so far. And you also asked about... Can the java plugin-server connects to a 7.01 server? Again.. my guess... The new Java plugin server can use the ARS API to connect to any ARS server. ( And if it need the JNI layer will be determined by the above details.) However, my guess is that the Plugin server will still only be supported on the supported server platforms too. So the JNI stuff should be available anyway. It does remain to be seen if an ARS server v6.x or v7.0.1 can make a call to a v7.1 Java based Plugin Server too. ( But that might be an animal of a different shape than what you want to fight with too. :) I hope that makes sense.. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/14/07, Jarl Grøneng [EMAIL PROTECTED] wrote: Appajee, In an earlier email you said that you can use the 7.1 Java api to connect to a 7.01 server What that means is -- the client program runs the pure Java code in issuing AR API's underlying RPC calls when interacting with servers of version 7.0 or greater Can the java plugin-server connects to a 7.01 server? Since the 7.1 java api fallback to old JNI when connecting to version 6.3 or earlier, would it be a good practice to use the 7.1 java api to write clients even when the server is an old version? I suspect the 7.api is more Java than the old one... -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Followup: Kinetic Calendar buy now is available Options
It runs on all flavors of Remedy (ARS 6 and greater). Check out the installation guide at: http://www.kineticdata.com/product-documentation.html For $100 -- you can get that and all kinds of other questions answered :) -John On 8/14/07, David Durling [EMAIL PROTECTED] wrote: John, Is this only for AR System installations running on Windows? Thanks, David D. A handful of people have already noticed, however for those who are not routinely checking in. THE BUY NOW IS AVAILABLE!!! Check it out at: http://www.kineticdata.com/calendar_buynow.html Docs about Kinetic Calendar are located at: http://www.kineticdata.com/product-documentation.html -John -- David Durling 706-542-0223 Enterprise IT Services [EMAIL PROTECTED] University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Followup: Kinetic Calendar buy now is available Options
-Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Tuesday, August 14, 2007 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: Followup: Kinetic Calendar buy now is available Options ** It runs on all flavors of Remedy (ARS 6 and greater). Check out the installation guide at: http://www.kineticdata.com/product-documentation.html For $100 -- you can get that and all kinds of other questions answered :) -John On 8/14/07, David Durling [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: John, Is this only for AR System installations running on Windows? Thanks, David D. A handful of people have already noticed, however for those who are not routinely checking in. THE BUY NOW IS AVAILABLE!!! Check it out at: http://www.kineticdata.com/calendar_buynow.html Docs about Kinetic Calendar are located at: http://www.kineticdata.com/product-documentation.html -John -- David Durling 706-542-0223 Enterprise IT Services [EMAIL PROTECTED] University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
AR System Developer Studio Wishlists
Since David admitted that we are going to be getting a new Admin Tool pretty soon, it must mean that they are already working on it. Now would probably be a good time to put together a wish list. Maybe someone involved in the product is watching the list and can pick out some of the stuff we want. Who knows, we might get lucky and actually get some of them as part of the replacement. Here's my wishlist: - Undo/Redo - Larger windows for editing the workflow - Multi-platform (Yes, I know this is probably never going to happen) - I want to be able to edit everything in one place. Groups and Users is part of the admin process, and should be editable in the administration tool. So, what's your wishes for the new tool? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Developer Studio Wishlists
Consider adding them to the arswiki rfe's and submitting them to BMC in the form of a support incident. This way we can have one collective list of wishes. http://bugs.arswiki.org Thanks, Axton Grams On 8/14/07, Willem Nel [EMAIL PROTECTED] wrote: ** Since David admitted that we are going to be getting a new Admin Tool pretty soon, it must mean that they are already working on it. Now would probably be a good time to put together a wish list. Maybe someone involved in the product is watching the list and can pick out some of the stuff we want. Who knows, we might get lucky and actually get some of them as part of the replacement. Here's my wishlist: - Undo/Redo - Larger windows for editing the workflow - Multi-platform (Yes, I know this is probably never going to happen) - I want to be able to edit everything in one place. Groups and Users is part of the admin process, and should be editable in the administration tool. So, what's your wishes for the new tool? __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Developer Studio Wishlists
Here is a quick list: - Customizable. Ability to create add-ins similar to Outlook Addins that can be created with Visual Studio. - Remember last screens. For example, when looking at the 100th active link in a list of 300 for a form, when I click the Filters menu and then click back to Active Links, the Admin Tool displays the first active link which means I have to scroll back down to the 100th link. - The $ NULL$ keyword available as a button to insert into workflow (instead of having to select from a menu or typing it). I use this keyword far more than any other and I use it daily in my development. - Ability to right-click on a form and a popup menu appears allowing me to create a new Active Link, Filter, etc. and then that form is pre-selected in the new object. - An extension of the above item: Ability to assign to the form an object name prefix. When a new active link, filter, etc. is created this prefix will be auto-populated with the form's prefix. An example, right-click on a form named HPD:HelpDesk, select New Filter, and the new filter has the HPD:HelpDesk form selected with the Name of the filter auto-populated with HPD:HelpDesk- All but the 1st one should be relatively easy to implement. Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Willem Nel Sent: Tuesday, August 14, 2007 10:34 AM To: arslist@ARSLIST.ORG Subject: AR System Developer Studio Wishlists ** Since David admitted that we are going to be getting a new Admin Tool pretty soon, it must mean that they are already working on it. Now would probably be a good time to put together a wish list. Maybe someone involved in the product is watching the list and can pick out some of the stuff we want. Who knows, we might get lucky and actually get some of them as part of the replacement. Here's my wishlist: - Undo/Redo - Larger windows for editing the workflow - Multi-platform (Yes, I know this is probably never going to happen) - I want to be able to edit everything in one place. Groups and Users is part of the admin process, and should be editable in the administration tool. So, what's your wishes for the new tool? __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Developer Studio Wishlists
I would like a real time debugging tool, able to start at any point in a process and watch in a dual window as the workflow processes, either step-by-step or for an entire process, and the data changes. I would also like a tool that makes adding Help Text easier (perhaps linking to the Remedy docs?), since we don't seem to get that from the ITSM engineers any more. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Willem Nel Sent: Tuesday, August 14, 2007 7:34 AM To: arslist@ARSLIST.ORG Subject: AR System Developer Studio Wishlists ** Since David admitted that we are going to be getting a new Admin Tool pretty soon, it must mean that they are already working on it. Now would probably be a good time to put together a wish list. Maybe someone involved in the product is watching the list and can pick out some of the stuff we want. Who knows, we might get lucky and actually get some of them as part of the replacement. Here's my wishlist: - Undo/Redo - Larger windows for editing the workflow - Multi-platform (Yes, I know this is probably never going to happen) - I want to be able to edit everything in one place. Groups and Users is part of the admin process, and should be editable in the administration tool. So, what's your wishes for the new tool? __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Kinetic Calendar - event item detail
I have been getting lots of questions - so I will fire off occasional emails with answers. So - the question: Can you point the calendar at any table in Remedy and what data can you display? answer: YES - any table -- and you select what data is shown when they click the event record. Below is a screen shot of an example. http://www.kineticdata.com/images/stories/calendar/view_event.png The fields that show in the example are standard Remedy fields. However, when you create the task type within the calendar (as a calendar administrator) - you select what fields you want to show as related items. So - for example - if you pointed it at a Change record -- you could show: -who is assigned the change -CI -risk -status -description etc... -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Developer Studio Wishlists
Ability to do a next or previous in workflow...trying to find a particular active link I need to update but wasn't sure if it was #1 or #3 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: Tuesday, August 14, 2007 7:57 AM To: arslist@ARSLIST.ORG Subject: Re: AR System Developer Studio Wishlists ** Here is a quick list: - Customizable. Ability to create add-ins similar to Outlook Addins that can be created with Visual Studio. - Remember last screens. For example, when looking at the 100th active link in a list of 300 for a form, when I click the Filters menu and then click back to Active Links, the Admin Tool displays the first active link which means I have to scroll back down to the 100th link. - The $ NULL$ keyword available as a button to insert into workflow (instead of having to select from a menu or typing it). I use this keyword far more than any other and I use it daily in my development. - Ability to right-click on a form and a popup menu appears allowing me to create a new Active Link, Filter, etc. and then that form is pre-selected in the new object. - An extension of the above item: Ability to assign to the form an object name prefix. When a new active link, filter, etc. is created this prefix will be auto-populated with the form's prefix. An example, right-click on a form named HPD:HelpDesk, select New Filter, and the new filter has the HPD:HelpDesk form selected with the Name of the filter auto-populated with HPD:HelpDesk- All but the 1st one should be relatively easy to implement. Stephen From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Willem Nel Sent: Tuesday, August 14, 2007 10:34 AM To: arslist@ARSLIST.ORG Subject: AR System Developer Studio Wishlists ** Since David admitted that we are going to be getting a new Admin Tool pretty soon, it must mean that they are already working on it. Now would probably be a good time to put together a wish list. Maybe someone involved in the product is watching the list and can pick out some of the stuff we want. Who knows, we might get lucky and actually get some of them as part of the replacement. Here's my wishlist: - Undo/Redo - Larger windows for editing the workflow - Multi-platform (Yes, I know this is probably never going to happen) - I want to be able to edit everything in one place. Groups and Users is part of the admin process, and should be editable in the administration tool. So, what's your wishes for the new tool? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Developer Studio Wishlists
Definitely a better way to troubleshoot query menus. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 14, 2007 7:57 AM To: arslist@ARSLIST.ORG Subject: Re: AR System Developer Studio Wishlists ** I would like a real time debugging tool, able to start at any point in a process and watch in a dual window as the workflow processes, either step-by-step or for an entire process, and the data changes. I would also like a tool that makes adding Help Text easier (perhaps linking to the Remedy docs?), since we don't seem to get that from the ITSM engineers any more. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Willem Nel Sent: Tuesday, August 14, 2007 7:34 AM To: arslist@ARSLIST.ORG Subject: AR System Developer Studio Wishlists ** Since David admitted that we are going to be getting a new Admin Tool pretty soon, it must mean that they are already working on it. Now would probably be a good time to put together a wish list. Maybe someone involved in the product is watching the list and can pick out some of the stuff we want. Who knows, we might get lucky and actually get some of them as part of the replacement. Here's my wishlist: - Undo/Redo - Larger windows for editing the workflow - Multi-platform (Yes, I know this is probably never going to happen) - I want to be able to edit everything in one place. Groups and Users is part of the admin process, and should be editable in the administration tool. So, what's your wishes for the new tool? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Developer Studio Wishlists
I'd like to have a simple OLE interface that allows to open a workflow object in admin tool from an external application. This would create the possibility for some really cool integrations (e.g. opening the object directly from documentation). Willem Nel wrote: ** Since David admitted that we are going to be getting a new Admin Tool pretty soon, it must mean that they are already working on it. Now would probably be a good time to put together a wish list. Maybe someone involved in the product is watching the list and can pick out some of the stuff we want. Who knows, we might get lucky and actually get some of them as part of the replacement. Here's my wishlist: - Undo/Redo - Larger windows for editing the workflow - Multi-platform (Yes, I know this is probably never going to happen) - I want to be able to edit everything in one place. Groups and Users is part of the admin process, and should be editable in the administration tool. So, what's your wishes for the new tool? __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Developer Studio Wishlists
Word up on that. Real-time debugging of filters and field values would be great. On that same tip ... Visual representation of filters and active links. If nothing else, maybe at least some sort of visio integration, where one can select a group of filters and export a flowchart showing how they are related. Deconstructing large filter stacks to understand what they do, and making flowcharts to demonstrate to other developers and management what they do is a massive biatch ... Or maybe I'm just so new to this that I don't know about some other fabulous 3rd party tool that will do this for you. In either case, it would be a killer feature for the admin tool. -A On Aug 14, 2007, at 9:57 AM, Rick Cook wrote: ** I would like a real time debugging tool, able to start at any point in a process and watch in a dual window as the workflow processes, either step-by-step or for an entire process, and the data changes. I would also like a tool that makes adding Help Text easier (perhaps linking to the Remedy docs?), since we don't seem to get that from the ITSM engineers any more. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Willem Nel Sent: Tuesday, August 14, 2007 7:34 AM To: arslist@ARSLIST.ORG Subject: AR System Developer Studio Wishlists ** Since David admitted that we are going to be getting a new Admin Tool pretty soon, it must mean that they are already working on it. Now would probably be a good time to put together a wish list. Maybe someone involved in the product is watching the list and can pick out some of the stuff we want. Who knows, we might get lucky and actually get some of them as part of the replacement. Here's my wishlist: - Undo/Redo - Larger windows for editing the workflow - Multi-platform (Yes, I know this is probably never going to happen) - I want to be able to edit everything in one place. Groups and Users is part of the admin process, and should be editable in the administration tool. So, what's your wishes for the new tool? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
AW: AR System Developer Studio Wishlists
Heres my part: - Run Process Action: While specifying a Run Process action I would like a menu that offers all defined Run Process und $PROCESS$ commands. - Again Run Process Action: I would like to be able to select fields by fieldname instead of having to copy field IDs from the form - Active-Link / Filter Guides for shared workflow: When using a restricted view on forms in the Admin Tool (view by prefix or selected form) I would like to see only those Active Links / Filter that will be executed for the selected forms. And here my very special wishes (that is in fact a server feature and could reduce Remedy Defs by up to 10% INHO): - Please let us define individual error messages (Display No Match Error and Display Multiple Match Error for Set Fields Actions. I guess there have been implemented millions of ALs und Filters that return a speaking error message - Please convert search menus into Set Fields actions so that more than one field can be populated. Again I think there are ínnumberable Workflow Objects that do a follow up set fields to get more data that is configured behind a menu. Kind regards, Christian _ Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Im Auftrag von Heider, Stephen Gesendet: Dienstag, 14. August 2007 16:57 An: arslist@ARSLIST.ORG Betreff: Re: AR System Developer Studio Wishlists Here is a quick list: - Customizable. Ability to create add-ins similar to Outlook Addins that can be created with Visual Studio. - Remember last screens. For example, when looking at the 100th active link in a list of 300 for a form, when I click the Filters menu and then click back to Active Links, the Admin Tool displays the first active link which means I have to scroll back down to the 100th link. - The $ NULL$ keyword available as a button to insert into workflow (instead of having to select from a menu or typing it). I use this keyword far more than any other and I use it daily in my development. - Ability to right-click on a form and a popup menu appears allowing me to create a new Active Link, Filter, etc. and then that form is pre-selected in the new object. - An extension of the above item: Ability to assign to the form an object name prefix. When a new active link, filter, etc. is created this prefix will be auto-populated with the forms prefix. An example, right-click on a form named HPD:HelpDesk, select New Filter, and the new filter has the HPD:HelpDesk form selected with the Name of the filter auto-populated with HPD:HelpDesk- All but the 1st one should be relatively easy to implement. Stephen __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Developer Studio Wishlists
Andrew, I believe Abydos does most of this. HTH, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox Sent: Tuesday, August 14, 2007 11:23 AM To: arslist@ARSLIST.ORG Subject: Re: AR System Developer Studio Wishlists Word up on that. Real-time debugging of filters and field values would be great. On that same tip ... Visual representation of filters and active links. If nothing else, maybe at least some sort of visio integration, where one can select a group of filters and export a flowchart showing how they are related. Deconstructing large filter stacks to understand what they do, and making flowcharts to demonstrate to other developers and management what they do is a massive biatch ... Or maybe I'm just so new to this that I don't know about some other fabulous 3rd party tool that will do this for you. In either case, it would be a killer feature for the admin tool. -A On Aug 14, 2007, at 9:57 AM, Rick Cook wrote: ** I would like a real time debugging tool, able to start at any point in a process and watch in a dual window as the workflow processes, either step-by-step or for an entire process, and the data changes. I would also like a tool that makes adding Help Text easier (perhaps linking to the Remedy docs?), since we don't seem to get that from the ITSM engineers any more. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Willem Nel Sent: Tuesday, August 14, 2007 7:34 AM To: arslist@ARSLIST.ORG Subject: AR System Developer Studio Wishlists ** Since David admitted that we are going to be getting a new Admin Tool pretty soon, it must mean that they are already working on it. Now would probably be a good time to put together a wish list. Maybe someone involved in the product is watching the list and can pick out some of the stuff we want. Who knows, we might get lucky and actually get some of them as part of the replacement. Here's my wishlist: - Undo/Redo - Larger windows for editing the workflow - Multi-platform (Yes, I know this is probably never going to happen) - I want to be able to edit everything in one place. Groups and Users is part of the admin process, and should be editable in the administration tool. So, what's your wishes for the new tool? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR Web Installer
Fortunately, I have a copy of the NT install available being the pack rats that we are on our development share... if I looked harder and longer I might stumble across something with the number 3 in it :) -- our motto storage is cheap, delete NOTHING! If you email me privately with an FTP location I'd be happy to upload to you. Thanks-n-advance; HDT Platform Incident / Problem Manager Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Francisco de Assis Pereira Cavalcante Sent: Tuesday, August 07, 2007 11:05 AM To: arslist@ARSLIST.ORG Subject: AR Web Installer Hi, We have an ARWeb v4.0 from Remedy. It's a legal copy installed on an NT server. The IT staff is planning to upgrade the o.s. and have lost the install media of it. I would like to know who can share a copy with us, since this product is no longer supported even from remedy Thanks, ** Francisco de Assis Pereira Cavalcante System Analyst ** O emitente desta mensagem é responsável por seu conteúdo e endereçamento. Cabe ao destinatário cuidar quanto ao tratamento adequado. Sem a devida autorização, a divulgação, a reprodução, a distribuição ou qualquer outra ação em desconformidade com as normas internas do Sistema Petrobras são proibidas e passíveis de sanção disciplinar, cível e criminal. The sender of this message is responsible for its content and addressing. The receiver shall take proper care of it. Without due authorization, the publication, reproduction, distribution or the performance of any other action not conforming to Petrobras System internal policies and procedures is forbidden and liable to disciplinary, civil or criminal sanctions. El emisor de este mensaje es responsable por su contenido y direccionamiento. Cabe al destinatario darle el tratamiento adecuado. Sin la debida autorización, su divulgación, reproducción, distribución o cualquier otra acción no conforme a las normas internas del Sistema Petrobras están prohibidas y serán pasibles de sanción disciplinaria, civil y penal. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Developer Studio Wishlists
I'd like the ability to disable one or multiple actions in an active link or filter instead of having to delete/re-add the action during troubleshooting. Eric Roys Sr. Software Engineer CONFIDENTIALITY: The information contained in this message and any attachment may be proprietary, confidential, and privileged or subject to the work product doctrine and thus protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify me immediately by replying to this message and deleting it and all copies and backups thereof. Thank you. _ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Developer Studio Wishlists
** Hi, I have had this one as an RFE for a number of years now but with no success. Nyall Eric Roys wrote: ** Id like the ability to disable one or multiple actions in an active link or filter instead of having to delete/re-add the action during troubleshooting. Eric Roys Sr. Software Engineer CONFIDENTIALITY: The information contained in this message and any attachment may be proprietary, confidential, and privileged or subject to the work product doctrine and thus protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify me immediately by replying to this message and deleting it and all copies and backups thereof. Thank you. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Kinetic Calendar - event item detail
We have a server group consisting of two servers behind a load balancer. Would I need two copies for that environment? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Tuesday, August 14, 2007 11:01 AM To: arslist@ARSLIST.ORG Subject: Kinetic Calendar - event item detail ** I have been getting lots of questions - so I will fire off occasional emails with answers. So - the question: Can you point the calendar at any table in Remedy and what data can you display? answer: YES - any table -- and you select what data is shown when they click the event record. Below is a screen shot of an example. http://www.kineticdata.com/images/stories/calendar/view_event.png The fields that show in the example are standard Remedy fields. However, when you create the task type within the calendar (as a calendar administrator) - you select what fields you want to show as related items. So - for example - if you pointed it at a Change record -- you could show: -who is assigned the change -CI -risk -status -description etc... -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Developer Studio Wishlists
You know ... while I'm at it ... one other wishlist item: active links that can call a SOAP service for set-fields actions. Bonus, if they can be called from the client but executed on the server. That is, the SOAP set fields act just like an SQL set fields ... the client talks to the server, the server talks SOAP to wherever and returns the data. That would be HUGE. -A On Aug 14, 2007, at 10:25 AM, Nall, Roger wrote: ** Andrew, I believe Abydos does most of this. HTH, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox Sent: Tuesday, August 14, 2007 11:23 AM To: arslist@ARSLIST.ORG Subject: Re: AR System Developer Studio Wishlists Word up on that. Real-time debugging of filters and field values would be great. On that same tip ... Visual representation of filters and active links. If nothing else, maybe at least some sort of visio integration, where one can select a group of filters and export a flowchart showing how they are related. Deconstructing large filter stacks to understand what they do, and making flowcharts to demonstrate to other developers and management what they do is a massive biatch ... Or maybe I'm just so new to this that I don't know about some other fabulous 3rd party tool that will do this for you. In either case, it would be a killer feature for the admin tool. -A On Aug 14, 2007, at 9:57 AM, Rick Cook wrote: ** I would like a real time debugging tool, able to start at any point in a process and watch in a dual window as the workflow processes, either step-by-step or for an entire process, and the data changes. I would also like a tool that makes adding Help Text easier (perhaps linking to the Remedy docs?), since we don't seem to get that from the ITSM engineers any more. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Willem Nel Sent: Tuesday, August 14, 2007 7:34 AM To: arslist@ARSLIST.ORG Subject: AR System Developer Studio Wishlists ** Since David admitted that we are going to be getting a new Admin Tool pretty soon, it must mean that they are already working on it. Now would probably be a good time to put together a wish list. Maybe someone involved in the product is watching the list and can pick out some of the stuff we want. Who knows, we might get lucky and actually get some of them as part of the replacement. Here's my wishlist: - Undo/Redo - Larger windows for editing the workflow - Multi-platform (Yes, I know this is probably never going to happen) - I want to be able to edit everything in one place. Groups and Users is part of the admin process, and should be editable in the administration tool. So, what's your wishes for the new tool? __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OT: Favorite Freeware for Remedy Development
Hello everyone, We all probably use one or more free programs to assist us with our Remedy development. At times I needed a program and recall that it was mentioned on the ARS List but can't remember the name. Is there a centralized list of links to all of these? If not, then perhaps we could add it to ARS Wiki for example. Here is a list of free programs (Windows) I use directly and indirectly with my development. I am sure there are more available. What do you use? Screen Capture ScreenHunter 5 Free http://wisdom-soft.com/products/screenhunter_free.htm Real-time Log File Viewer BareTail http://www.baremetalsoft.com/baretail/ Browser Cache Cleaner CCleaner http://www.ccleaner.com/ Streaming Video Recorder (you can mark a rectangle on your screen and it will record it - good for recording online training videos for reviewing later) CamStudio 2.0 http://www.camstudio.org/ .Net IDE SharpDevelop http://www.icsharpcode.net/OpenSource/SD/Default.aspx Resource Editor (used to remove splash screen or hide the B.C checkbox on Date fields) XN Resource Editor http://www.wilsonc.demon.co.uk/d10resourceeditor.htm PDF Assembler/Splitter MbtPDFAsm (with front-end GUI BeCyPDFAsm) http://thierry.schmit.free.fr/dev/mbtPdfAsm/enMbtPdfAsm2.html http://www.becyhome.de/download_eng.htm Hex Editor XVI32 http://www.chmaas.handshake.de/delphi/freeware/xvi32/xvi32.htm Other The free utilities at http://rrr.se http://rrr.se/ RTL - http://www.sourceforge.net/projects/rtl JOARSE - http://www.sourceforge.net/projects/joarse COARSE - http://www.sourceforge.net/projects/coarse Stephen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Kinetic Calendar - event item detail
Nope - 1 license for that scenario. However - another question I get is - Can I buy more for dev,qa too. Yes - you may buy the $100 version for each of dev, qa, test, etc... -John On 8/14/07, Hendershot,Bruce D. [EMAIL PROTECTED] wrote: ** We have a server group consisting of two servers behind a load balancer. Would I need two copies for that environment? -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *John Sundberg *Sent:* Tuesday, August 14, 2007 11:01 AM *To:* arslist@ARSLIST.ORG *Subject:* Kinetic Calendar - event item detail ** I have been getting lots of questions - so I will fire off occasional emails with answers. So - the question: Can you point the calendar at any table in Remedy and what data can you display? answer: YES - any table -- and you select what data is shown when they click the event record. Below is a screen shot of an example. http://www.kineticdata.com/images/stories/calendar/view_event.png The fields that show in the example are standard Remedy fields. However, when you create the task type within the calendar (as a calendar administrator) - you select what fields you want to show as related items. So - for example - if you pointed it at a Change record -- you could show: -who is assigned the change -CI -risk -status -description etc... -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930http://pbx/taci.cgi?exten=91651-556-0930account=5130context=from-internalphonetype=SIPcallerid=6515560930-work (651) 247-6766-cell (651) 695-8577http://pbx/taci.cgi?exten=91651-695-8577account=5130context=from-internalphonetype=SIPcallerid=6515560930 -fax [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Followup: Kinetic Calendar buy now is available Options
Thanks - I glanced at the doc, but missed the relevant info - David D. It runs on all flavors of Remedy (ARS 6 and greater). Check out the installation guide at: http://www.kineticdata.com/product-documentation.html For $100 -- you can get that and all kinds of other questions answered :) -John -- David Durling 706-542-0223 Enterprise IT Services [EMAIL PROTECTED] University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Manuals
Just got the english version. Of cource you pay for the shipping, but you does not see the bill :-) - Jarl On 8/14/07, Tony Worthington [EMAIL PROTECTED] wrote: Did you get every language for every product like we did? :-) Glad I don't pay their shipping bills... -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Jarl Grøneng [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/10/2007 12:54 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Manuals Yes, recieved a huge package last week with AR Server and Asset/Change manuals. -- Jarl On 8/10/07, Warren Baltimore [EMAIL PROTECTED] wrote: ** Anybody out there know if BMC is providing Hardcover ARS Manuals anymore -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Manuals
About how long did it take to receive the manuals once your ordered? We asked our account rep a month or two ago and still haven't received them. -Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Tuesday, August 14, 2007 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: Manuals Just got the english version. Of cource you pay for the shipping, but you does not see the bill :-) - Jarl On 8/14/07, Tony Worthington [EMAIL PROTECTED] wrote: Did you get every language for every product like we did? :-) Glad I don't pay their shipping bills... -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Jarl Grøneng [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/10/2007 12:54 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Manuals Yes, recieved a huge package last week with AR Server and Asset/Change manuals. -- Jarl On 8/10/07, Warren Baltimore [EMAIL PROTECTED] wrote: ** Anybody out there know if BMC is providing Hardcover ARS Manuals anymore -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System 7.1.00 delayed until end of August / early September
Hi The new Java plugin server can use the ARS API to connect to any ARS server. ( And if it need the JNI layer will be determined by the above details.) However, my guess is that the Plugin server will still only be supported on the supported server platforms too. So the JNI stuff should be available anyway. It does remain to be seen if an ARS server v6.x or v7.0.1 can make a call to a v7.1 Java based Plugin Server too. ( But that might be an animal of a different shape than what you want to fight with too. :) Plug-in server itself does not directly issue AR System Java API calls. [Rather it is the AR System server that initiates calls into the plug-in server.] Any way, individual plug-ins themselves can issue API calls as they wish and the API version they bind to can be of older or 7.1 (although I would advocate folks to use the 7.1) version as long as the dependency listing is properly defined in the plug-in configuration. Same thing applies to any other external package class/jar dependency your plug-in may have. Can old version server talk to 7.1 Java Plug-in server? Technically yes. However old server new plug-in server is completely an unsupported combination. So, honestly, we did not spend any effort in ensuring that this in fact works. We indeed are aware of some use cases where folks wanted to deploy 7.1 plug-in server with their Java plug-ins into a pre-7.1 Server environment. Regards Appajee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Manuals
It took a month... - Jarl On 8/14/07, Gayford, Matthew C. [EMAIL PROTECTED] wrote: About how long did it take to receive the manuals once your ordered? We asked our account rep a month or two ago and still haven't received them. -Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Tuesday, August 14, 2007 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: Manuals Just got the english version. Of cource you pay for the shipping, but you does not see the bill :-) - Jarl On 8/14/07, Tony Worthington [EMAIL PROTECTED] wrote: Did you get every language for every product like we did? :-) Glad I don't pay their shipping bills... -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Jarl Grøneng [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 08/10/2007 12:54 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Manuals Yes, recieved a huge package last week with AR Server and Asset/Change manuals. -- Jarl On 8/10/07, Warren Baltimore [EMAIL PROTECTED] wrote: ** Anybody out there know if BMC is providing Hardcover ARS Manuals anymore -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Poll: Official support for the .NET API
Hi All, I've posted a new poll at the BMC Developer's Network regarding official Support for the .NET API. You can find it on the right side of the screen in the AR System (Public) forum found at: http://developer.bmc.com/jiveProd/forum.jspa?forumID=10 Please stop by and cast your vote! Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Poll: Official support for the .NET API
1) Click on the radio button next to your choice 2) Click on the Vote! button You will need to register on the BMCDN to cast a vote, I believe. Otherwise, it will just show you the running results... Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Tuesday, August 14, 2007 11:45 AM To: arslist@ARSLIST.ORG Subject: Re: Poll: Official support for the .NET API ** How do you cast a vote? It doesnt seem clear how I can on this page. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, August 14, 2007 2:41 PM To: arslist@ARSLIST.ORG Subject: Poll: Official support for the .NET API ** Hi All, I've posted a new poll at the BMC Developer's Network regarding official Support for the .NET API. You can find it on the right side of the screen in the AR System (Public) forum found at: http://developer.bmc.com/jiveProd/forum.jspa?forumID=10 Please stop by and cast your vote! Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Poll: Official support for the .NET API
Same here. I guess you have to join the BMCDN before you can vote? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Tuesday, August 14, 2007 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Poll: Official support for the .NET API ** How do you cast a vote? It doesnt seem clear how I can on this page. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, August 14, 2007 2:41 PM To: arslist@ARSLIST.ORG Subject: Poll: Official support for the .NET API ** Hi All, I've posted a new poll at the BMC Developer's Network regarding official Support for the .NET API. You can find it on the right side of the screen in the AR System (Public) forum found at: http://developer.bmc.com/jiveProd/forum.jspa?forumID=10 Please stop by and cast your vote! Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Developer Studio Wishlists
Well, I wasn't going to add anything to this, but I do have one simple one that I think will be inherently fixed. My issue is that whenever you alt-tab away from admin tool, if you have a filter/escalation/active link window open, and lets say your focus is on the run if line and you are building yoru qualification, you alt-tab away and back and the default focus goes to the name of such object. For instance, you are creating a new active link and name it really really long name goes here and you don't want to have to retype it and you click in the run-if, type 'Status' 3 AND and then you want to alt-tab over to the user tool to look at something. You alt tab back, and instantly start typing 'Priority' 1. Now, guess what, then new name of your active link shows 'Priority' 1 instead of what you had earlier. Now you have to go back in and re-type the name of the active link.. How frustrating is that! I would like focus to remain where it was before I alt-tabbed away from the window. Don't move my cursor around on me! Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox Sent: Tuesday, August 14, 2007 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: AR System Developer Studio Wishlists ** You know ... while I'm at it ... one other wishlist item: active links that can call a SOAP service for set-fields actions. Bonus, if they can be called from the client but executed on the server. That is, the SOAP set fields act just like an SQL set fields ... the client talks to the server, the server talks SOAP to wherever and returns the data. That would be HUGE. -A On Aug 14, 2007, at 10:25 AM, Nall, Roger wrote: ** Andrew, I believe Abydos does most of this. HTH, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox Sent: Tuesday, August 14, 2007 11:23 AM To: arslist@ARSLIST.ORG Subject: Re: AR System Developer Studio Wishlists Word up on that. Real-time debugging of filters and field values would be great. On that same tip ... Visual representation of filters and active links. If nothing else, maybe at least some sort of visio integration, where one can select a group of filters and export a flowchart showing how they are related. Deconstructing large filter stacks to understand what they do, and making flowcharts to demonstrate to other developers and management what they do is a massive biatch ... Or maybe I'm just so new to this that I don't know about some other fabulous 3rd party tool that will do this for you. In either case, it would be a killer feature for the admin tool. -A On Aug 14, 2007, at 9:57 AM, Rick Cook wrote: ** I would like a real time debugging tool, able to start at any point in a process and watch in a dual window as the workflow processes, either step-by-step or for an entire process, and the data changes. I would also like a tool that makes adding Help Text easier (perhaps linking to the Remedy docs?), since we don't seem to get that from the ITSM engineers any more. Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Willem Nel Sent: Tuesday, August 14, 2007 7:34 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: AR System Developer Studio Wishlists ** Since David admitted that we are going to be getting a new Admin Tool pretty soon, it must mean that they are already working on it. Now would probably be a good time to put together a wish list. Maybe someone involved in the product is watching the list and can pick out some of the stuff we want. Who knows, we might get lucky and actually get some of them as part of the replacement. Here's my wishlist: - Undo/Redo - Larger windows for editing the workflow - Multi-platform (Yes, I know this is probably never going to happen) - I want to be able to edit everything in one place. Groups and Users is part of the admin process, and should be editable in the administration tool. So, what's your wishes for the new tool?
Re: Followup: Kinetic Calendar buy now is available Options
Axton, The enterprise version is for a Remedy server (may be multiple load balanced). And you can have many webservers hitting it. However - if you have 3 separate Remedy instances (IT support, external support (product based) and an HR server) - you would need 3 Kinetic Calendar enterprise licenses. Hope that helps. Thanks, -John On 8/14/07, Axton [EMAIL PROTECTED] wrote: Dose the enterprise version cover multiple arservers/midtier instances? Thanks, Axton On 8/14/07, David Durling [EMAIL PROTECTED] wrote: Thanks - I glanced at the doc, but missed the relevant info - David D. It runs on all flavors of Remedy (ARS 6 and greater). Check out the installation guide at: http://www.kineticdata.com/product-documentation.html For $100 -- you can get that and all kinds of other questions answered :) -John -- David Durling 706-542-0223 Enterprise IT Services [EMAIL PROTECTED] University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Poll: Official support for the .NET API
I use the .NET API - not being official is an issue, but not enough to pay extra for support. You mean paying as in $$$? -- Jarl On 8/14/07, Easter, David [EMAIL PROTECTED] wrote: ** Hi All, I've posted a new poll at the BMC Developer's Network regarding official Support for the .NET API. You can find it on the right side of the screen in the AR System (Public) forum found at: http://developer.bmc.com/jiveProd/forum.jspa?forumID=10 Please stop by and cast your vote! Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OT: Follow-up on job opportunities in IRAQ.
I would like to thank members of the group for the support, humor, dialog, etc. which was generated in response to my last posting. We have successfully filled two critical positions from the ranks of the list. We currently need specialists in the following areas and referrals would be appreciated. Systems Engineering/Network Administration --CISCO (Green Zone) Help Desk (Microsoft/CISCO/video teleconferencing, etc [Green Zone]) SMS (Camp Victory) ACTIVE ROLES Specialists (Camp Victory) SharePoint Engineer (Camp Victory) Systems Administration (Microsoft, Active Directory Exchange) [Green Zone] Video-teleconferencing (VTC) Specialists (Green Zone) All positions are direct hire (W-2 employee) and require US Citizenship and current, or active DoD Clearances. Again, thanks for the response, debate, disagreements, etc. In the final analysis, these contractors are protecting and supporting our troops, who are in harms way, by maintaining the vital communications networks and systems that are the backbone of today's military. Many thanks. Sincerely, Jeff Glaser Vice President IT Resource Recruiting INVIZCORP Inc. 703-729-3382 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ATTN: Consultants - Kinetic Calendar
I have been asked if it is OK for a consultant to buy 10 (or more) Kinetic Calendar licenses for future dev projects etc... Yes - please register the machine name as 'future' and we will give you a one time transfer to the new server name. And again -- have fun, -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARS Integration With RightNow
We are considering integrating the RightNow knowledgebase package with our Remedy Help Desk system. Has anyone performed this type of implementation with this software? What was your experience? Stephen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Poll: Official support for the .NET API
Hi, Our AR System platform PM, David Easter, has initiated a poll about Official support for AR System .NET and COM API. In the past, I have interacted with you all with regards to the AR System .NET API technical questions in general and its official support on few occasions. So I thought I would inform all of you about this poll and encourage you to participate. If you already received this information, please ignore this email. This poll is open to all Remedy users and is available at BMCDN web site. To cast your vote, please do the following: - Point your browser to http://developer.bmc.com/ - [If not already joined BMCDN] Locate Join BMCDN link on the top right and click it. Fill the subsequent page to register yourself. - To reach the poll, do one of the following: oClick http://developer.bmc.com/jiveProd/forum.jspa?forumID=10 oOr, on BMCDN home page, locate Featured Polls under Feedback Center towards the top-left of the page click Official Support for .NET API link. - Click the option that best reflects your position with regards to the availability of AR System .NET and COM API and it being officially supported. I strongly encourage each of you to participate in this poll and let us know your interest (or, lack there of) in this API and its lack of official support . Please be aware that the unofficial (I hope, decent) support I provide for this API is VOLUNTARY and IS NOT GUARANTEED as long as this API remains unsupported. So do cast your vote that best reflects your position especially with an assumed absence of support I provide currently. Regards Appajee FYI - The poll question (and choices for answers) is as follows: Official Support for the .NET API (i.e. AR System .NET and COM API 7.x) == Currently, the .NET API is provided for use with AR System as an unsupported interface. How does this situation affect your company or customers? * I don't use the .NET API and have no plans to do API programming. * I don't use the .NET API because other interfaces (Java, web services, etc.) are enough. * I use the .NET API, but it's just fine as a development community resource without official support. * I use the .NET API - not being official is an issue, but not enough to pay extra for support. * I use the .NET API and I'd pay some amount to fund official testing and maintenance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Poll: Official support for the .NET API
Thanks, I does not need :NET as I'm spending my time on Solaris and wintendo, so I prefere the Java api. (code one, runs all day :) (But of cource, I see more and more of our customers running on windows its definitly something to keep an eye on.) We did not get the same statement when Remedy released the Java api :-) (Something needs to fund the development, testing, and support of the API...) -- Jarl On 8/14/07, Easter, David [EMAIL PROTECTED] wrote: You mean paying as in $$$? Something needs to fund the development, testing, and support of the API... You could interpret this in many ways: - A statement of work to help pay for the effort - A paid maintenance contract to gain support for the effort - An increase in amount of purchased BMC products because the .NET API is officially supported - An acceptance that the price for AR System will increase to pay for the effort - Loyalty to BMC by renewing existing maintenance contracts because the .NET is officially supported - etc... Basically, the question is whether folks think the .NET is important enough that they would spend money to see it officially supported - either through increased revenue to BMC or through direct payment to someone (partner, BMC, etc.). -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Tuesday, August 14, 2007 12:22 PM To: arslist@ARSLIST.ORG Subject: Re: Poll: Official support for the .NET API I use the .NET API - not being official is an issue, but not enough to pay extra for support. You mean paying as in $$$? -- Jarl On 8/14/07, Easter, David [EMAIL PROTECTED] wrote: ** Hi All, I've posted a new poll at the BMC Developer's Network regarding official Support for the .NET API. You can find it on the right side of the screen in the AR System (Public) forum found at: http://developer.bmc.com/jiveProd/forum.jspa?forumID=10 Please stop by and cast your vote! Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Poll: Official support for the .NET API
John, Jarl, I thought I would respond to a couple of ARSLIST posts on this thread... - Firstly, simply responding on ARSLIST is not sufficient to be counted in the poll - so please do vote at http://developer.bmc.com/jiveProd/forum.jspa?forumID=10 , if you're interested in participating in this poll. - Secondly, if you have other ideas or suggestions on where we should be going in terms of APIs, data representation formats, what (sub)set of functions to be available in API etc - please send them our way in the form of RFEs. By the way ARSWIKI is a great repository, so you may place your requests there too. - Thirdly, even if you love (just as I do) the AR System Java API, please do keep in mind that the question is NOT whether you want this API or that API. So, if you do not have a use case for using .NET API, that is absolutely fine feel free to say so with your vote. But if indeed you bump into some use cases where you could use .NET friendly APIs, then your choice can in fact be indicative of that stance. So, stay objective in your participation in the poll about the .NET API availability official support topic alone. Kindly do not interpret the poll with Java Vs .NET mindset or diverge the topic into other subjective discussions. Regards Appajee From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg Sent: Tuesday, August 14, 2007 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: Poll: Official support for the .NET API ** I sort of think the whole conversation is going the wrong direction. I think BMC should create a rockin great version of Kinetic Link - and expose everything as XML from the server itself. Then go ahead - chose any language you want. (My preference - Ruby) The APIs only create/read/update/delete anyway. (Not like it does active links etc...) Oh - and they get background server info - but I just see that as read. -John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
DSO license purge
Is anyone else having trouble with the Remedy License Purge? I am getting a slow response and failures. Den ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
DSO to move data from AST:Asset to the CMDB
I am trying to use DSO to move records from AST:Asset into the various AST joins of the CMDB as part of an upgrade project to 7.x. My first shot is into AST:ComputerSystem. In the past I have used DSO to move data from one server to another using the same form, matching on the entry ID. This time I'm moving data on the same server, but I can't use entry ID, so I'm matching the entry ID from AST:Asset against the Asset ID+ field of AST:ComputerSystem (which I am filling myself) in the match qualification of the Distributed Mapping. The problem is that instead of updating existing records with the match qual, duplicate entries are being created. Any ideas? Thank you! Ron Suster Department of Technology Services State of California ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Developer Studio Wishlists
Hey, Gary, I have had hat same thing happen to me. Try [CTRL] + Z when you do that - sometimes it reverses the action and restores the original text. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Tuesday, August 14, 2007 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: AR System Developer Studio Wishlists Well, I wasn't going to add anything to this, but I do have one simple one that I think will be inherently fixed. My issue is that whenever you alt-tab away from admin tool, if you have a filter/escalation/active link window open, and lets say your focus is on the run if line and you are building yoru qualification, you alt-tab away and back and the default focus goes to the name of such object. For instance, you are creating a new active link and name it really really long name goes here and you don't want to have to retype it and you click in the run-if, type 'Status' 3 AND and then you want to alt-tab over to the user tool to look at something. You alt tab back, and instantly start typing 'Priority' 1. Now, guess what, then new name of your active link shows 'Priority' 1 instead of what you had earlier. Now you have to go back in and re-type the name of the active link.. How frustrating is that! I would like focus to remain where it was before I alt-tabbed away from the window. Don't move my cursor around on me! Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox Sent: Tuesday, August 14, 2007 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: AR System Developer Studio Wishlists ** You know ... while I'm at it ... one other wishlist item: active links that can call a SOAP service for set-fields actions. Bonus, if they can be called from the client but executed on the server. That is, the SOAP set fields act just like an SQL set fields ... the client talks to the server, the server talks SOAP to wherever and returns the data. That would be HUGE. -A On Aug 14, 2007, at 10:25 AM, Nall, Roger wrote: ** Andrew, I believe Abydos does most of this. HTH, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox Sent: Tuesday, August 14, 2007 11:23 AM To: arslist@ARSLIST.ORG Subject: Re: AR System Developer Studio Wishlists Word up on that. Real-time debugging of filters and field values would be great. On that same tip ... Visual representation of filters and active links. If nothing else, maybe at least some sort of visio integration, where one can select a group of filters and export a flowchart showing how they are related. Deconstructing large filter stacks to understand what they do, and making flowcharts to demonstrate to other developers and management what they do is a massive biatch ... Or maybe I'm just so new to this that I don't know about some other fabulous 3rd party tool that will do this for you. In either case, it would be a killer feature for the admin tool. -A On Aug 14, 2007, at 9:57 AM, Rick Cook wrote: ** I would like a real time debugging tool, able to start at any point in a process and watch in a dual window as the workflow processes, either step-by-step or for an entire process, and the data changes. I would also like a tool that makes adding Help Text easier (perhaps linking to the Remedy docs?), since we don't seem to get that from the ITSM engineers any more. Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Willem Nel Sent: Tuesday, August 14, 2007 7:34 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: AR System Developer Studio Wishlists ** Since David admitted that we are going to be getting a new Admin Tool pretty soon, it must mean that they are already working on it. Now would probably be a good time to put together a wish list. Maybe someone involved in the product is watching the list and can pick out some of the stuff we want. Who knows, we might get lucky and actually get some of them as part of the replacement.
Re: AR System Developer Studio Wishlists
How about they fix the stuff they already have? * Provide detailed, explanations for why each and every RFE is either: Accepted, Rejected or Deferred. * Keep the Search DB up to date without a Sync process. (one object at a time when the object is changed.) * Ability to add an object to a Packing List via a context menu in the Admin tool lists windows. (And also from the individual object windows) * Use the Related Workflow idea on all objects. (Like for menus, views) * Ability to search for (or better have pre-indexed) hard coded string values used in workflow. ( Qualifications, actions, etc...) * Improve the ability of the Admin Tool to actually update container windows when new objects are created, or when the Names are changed of any of the items in the container. * Integration to a server side Objects Source control system. (SVN would be great, but anything that is not platform specific and hopefully open sourced.) * provide packing lists for each and every application they sell. So that it is easy to get a list of everything that is OOB and to verify that all the right stuff was installed. * Improve the overall performance. Switching from action 1 to action 2 of an active link should not require the client to cache all fields on the form(s) involved every time the selected action is changed. However... if we are in dream mode * STOP using names as the unique identifier for an ARS object. An internal GUID would go a long way to making the whole development process easier. ( Change a name and move it to production and it should stomp on the old name of the object. ) * All ARS workflow should be runtime enabled. There should be no quality or setting that a workflow action can do that can not be data driven at runtime. * The ability to script and plugin a new action would be fantastic. (and a registry for these things on the server) * A local field registry so that instead of just adding a Character field you could add the Foo field.(That would have predetermined details, Field ID, sizes, permissions, helptext, etc..) And if the registry is updated... then all fields based on those registry fields would be modified as well too. Increase the size of the Foo field from 25 to 254 and they change on all forms with that field. * A debug mode that would allow all workflow logging but not actually do any data changes to the DB. * A check point model for all data on the server. So that test data could be established, testing performed and the data set rolled back to that check point before the testing was performed. * The ability for any field to be NOT logged (as masked *** values) in all log files. ( A setting on the field that can be applied to all field ID's, Client side and server side.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
ARS reporting using Cognos
Hello Listers, I have a question regarding Cognos connection to ARS.Is it possible to get reports off Remedy through Cognos,by connecting to Remedy using the ARS ODBC? Cognos support mentions that it could connect to any ODBC with specification of 3.5 or higher. ARS 5.1.2,Oracle 9i,Solaris,Cognos 8 Thanks and Regards, Veerain ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Developer Studio Wishlists
Nice list, Matt. I would add one more to the third one - how about a tab in each workflow object that shows every container in which it resides? It would be nice to see whether an Active Link I'm looking at runs in a Guide, since there's no obvious marking (apart from clues like no firing condition) on those presently. And even if I know or suspect that an AL is in a Guide, it's a pain to figure out which one it's in. And on the Related Objects stuff - while I share your desire to keep it real time, without some restructured storage mechanisms for that data, the performance impact would make it not worth it. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, August 14, 2007 8:06 PM To: arslist@ARSLIST.ORG Subject: Re: AR System Developer Studio Wishlists How about they fix the stuff they already have? * Provide detailed, explanations for why each and every RFE is either: Accepted, Rejected or Deferred. * Keep the Search DB up to date without a Sync process. (one object at a time when the object is changed.) * Ability to add an object to a Packing List via a context menu in the Admin tool lists windows. (And also from the individual object windows) * Use the Related Workflow idea on all objects. (Like for menus, views) * Ability to search for (or better have pre-indexed) hard coded string values used in workflow. ( Qualifications, actions, etc...) * Improve the ability of the Admin Tool to actually update container windows when new objects are created, or when the Names are changed of any of the items in the container. * Integration to a server side Objects Source control system. (SVN would be great, but anything that is not platform specific and hopefully open sourced.) * provide packing lists for each and every application they sell. So that it is easy to get a list of everything that is OOB and to verify that all the right stuff was installed. * Improve the overall performance. Switching from action 1 to action 2 of an active link should not require the client to cache all fields on the form(s) involved every time the selected action is changed. However... if we are in dream mode * STOP using names as the unique identifier for an ARS object. An internal GUID would go a long way to making the whole development process easier. ( Change a name and move it to production and it should stomp on the old name of the object. ) * All ARS workflow should be runtime enabled. There should be no quality or setting that a workflow action can do that can not be data driven at runtime. * The ability to script and plugin a new action would be fantastic. (and a registry for these things on the server) * A local field registry so that instead of just adding a Character field you could add the Foo field.(That would have predetermined details, Field ID, sizes, permissions, helptext, etc..) And if the registry is updated... then all fields based on those registry fields would be modified as well too. Increase the size of the Foo field from 25 to 254 and they change on all forms with that field. * A debug mode that would allow all workflow logging but not actually do any data changes to the DB. * A check point model for all data on the server. So that test data could be established, testing performed and the data set rolled back to that check point before the testing was performed. * The ability for any field to be NOT logged (as masked *** values) in all log files. ( A setting on the field that can be applied to all field ID's, Client side and server side.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: AR System Developer Studio Wishlists
Rick, I hear you. So maybe this will be of some help. Here is a sample of some SQL snips that I use to workaround the guide stuff. (Warning, written for SYBASE... YMMV, but you can get the idea.) A) Find a filter that calls a specific Filter Guide: select f.name, c.guideName from filter_call c, filter f where c.guideName = 'filterGuideName' and c.filterId = f.filterId B) List all containers (and show a reasonable english string for the type of container) that contain a specific Filter select a.name, (CASE WHEN a.containerType = 1 THEN ALGuide ELSE (CASE WHEN a.containerType = 2 THEN Application ELSE (CASE WHEN a.containerType = 3 THEN PackingList ELSE (CASE WHEN a.containerType = 4 THEN FLGuide ELSE (CASE WHEN a.containerType = 5 THEN WebService ELSE convert(char(5), a.containerType) END) END) END) END) END) AS container_str from arcontainer a, arreference b, filter f where a.containerId = b.containerId and f.filterId = b.referenceObjId and b.dataType = 0 and b.referenceType=3 and f.name = 'filterName' order by a.containerType, a.name The same kind of thing can be done Active Links and such too. But I will leave those details for later. But the fact that this kind of SQL can be executed very quickly by the RDBMS suggests to me that with very little work BMC could do this same SQL calls and add a few items to the Related Workflow items with no changes to the AR System meta data at all. ( or with a few changes to the meta data then the SQL could be much simpler too.) And I am a bit more optimistic that the cost of the real time relationships than you are too. Even if it is costly on a development server I think the benefits would far out way the costs. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 8/15/07, Rick Cook [EMAIL PROTECTED] wrote: Nice list, Matt. I would add one more to the third one - how about a tab in each workflow object that shows every container in which it resides? It would be nice to see whether an Active Link I'm looking at runs in a Guide, since there's no obvious marking (apart from clues like no firing condition) on those presently. And even if I know or suspect that an AL is in a Guide, it's a pain to figure out which one it's in. And on the Related Objects stuff - while I share your desire to keep it real time, without some restructured storage mechanisms for that data, the performance impact would make it not worth it. Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
