Re: Updated : Malloc Erros after Applying 7.0.1 Patch 4 anyone?

[Emad Zaky]

Hey Joey,

It's only occuring on Active Links

regards,
Emad


On 9/17/07, Joe D'Souza <[EMAIL PROTECTED]> wrote:
>
> ** Emad,
>
> Are there any filters defined to fire on a Delete operation? If so what
> are the types of the actions on these Filters that are set to fire on a
> Delete?
>
> Joe
>
> -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] Behalf Of *Emad Zaky
> *Sent:* Monday, September 17, 2007 9:45 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Updated : Malloc Erros after Applying 7.0.1 Patch 4 anyone?
>
> ** Try it on an Active Link with a user having non-admin permissions but
> having permissions on the Active Link
> That is the condition I found which causes issues.
>
> For out-of-the-box workflow that uses this type of AL try: Changing Task
> sequence using the up-down arrows beside the table-field on a  change
> request (not sure whether the same is on incidents or not)
>
>
>
> On 9/17/07, Hall Chad - chahal <[EMAIL PROTECTED]> wrote:
> >
> > **
> >
> > I've been testing 7.0.1 patch 4 so I just tried this out myself. It
> > worked fine and didn't cause any errors anywhere. I tried executing it in
> > both filters and active links, and both worked fine. Is there some other
> > configuration setting that contributes to this that I may not have?
> >
> >
> >
> > *Chad Hall*
> > (501) 342-2650
> >  --
> >
> > *From:* Action Request System discussion list(ARSList) [mailto:
> > [EMAIL PROTECTED] *On Behalf Of *Emad Zaky
> > *Sent:* Saturday, September 15, 2007 1:06 PM
> > *To:* arslist@ARSLIST.ORG
> > *Subject:* Updated : Malloc Erros after Applying 7.0.1 Patch 4 anyone?
> >
> >
> >
> > **
> >
> > Hi All,
> >
> >
> >
> > It seems that the culprit in this error is the execution of the
> > $PROCESS$
> >
> > Application-Query-Delete-Entry
> >
> >
> >
> > On active Links.
> >
> >
> >
> > True enough we are now able to replicate the crash
> >
> >
> >
> > Hopefull this will be fixed in Patch 5 :(:
> >
> >
> >
> > Regards,
> >
> > Emad
> >
> __20060125___This posting was submitted with HTML in
> it___
>

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Re: Updated : Malloc Erros after Applying 7.0.1 Patch 4 anyone?

[Joe D'Souza]

Emad,

Are there any filters defined to fire on a Delete operation? If so what are
the types of the actions on these Filters that are set to fire on a Delete?

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Emad Zaky
  Sent: Monday, September 17, 2007 9:45 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Updated : Malloc Erros after Applying 7.0.1 Patch 4 anyone?


  **
  Try it on an Active Link with a user having non-admin permissions but
having permissions on the Active Link
  That is the condition I found which causes issues.

  For out-of-the-box workflow that uses this type of AL try: Changing Task
sequence using the up-down arrows beside the table-field on a  change
request (not sure whether the same is on incidents or not)



  On 9/17/07, Hall Chad - chahal <[EMAIL PROTECTED]> wrote:
**
I've been testing 7.0.1 patch 4 so I just tried this out myself. It
worked fine and didn't cause any errors anywhere. I tried executing it in
both filters and active links, and both worked fine. Is there some other
configuration setting that contributes to this that I may not have?



Chad Hall
(501) 342-2650




From: Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] On Behalf Of Emad Zaky
Sent: Saturday, September 15, 2007 1:06 PM
To: arslist@ARSLIST.ORG
Subject: Updated : Malloc Erros after Applying 7.0.1 Patch 4 anyone?



**

Hi All,



It seems that the culprit in this error is the execution of the
$PROCESS$

Application-Query-Delete-Entry



On active Links.



True enough we are now able to replicate the crash



Hopefull this will be fixed in Patch 5 :(:



Regards,

Emad

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Re: Email v7 - Copying original form

[Joe D'Souza]

Another thing that it might be checking for is for the Change Diary on the
form. I remember one of my colleagues had an issue with copying the HPD:Help
Desk form and reusing it for some sort of archiving and that starting
prompting him for Helpdesk licenses for certain actions if a user didn't
have those licenses. I had asked him to check the Change Diary on the copied
form and to remove anything from there if there was, and after that the
system didn't check for licenses for that archive form..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Susan Palmer
  Sent: Monday, September 17, 2007 10:42 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Email v7 - Copying original form


  **
  David and Carey,

  I saw all of those special fields and suspected they may be an issue.
I'll have to just make a form and give the fields IDs of my choice.  I don't
need all the fields on the original form anyways.

  You'd think that if it didn't want to use those field IDs again, on save
it would automatically use random field IDs.

  It must be that most people have created their own form.

  Thanks for the input,
  Susan


  On 9/17/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
Susan,

Like most "Core ARS forms" (my term) the form is identified by a set
of ARS fields with specific field ID's. The ARS server is likely
preventing you from violating a "golden rule" of only have one "Email
Messages" form.

You can work around this.. kind of ...

By copying the fields to a new form and either assigning new field
ID's or letting the Admin tool auto pick them. ( I strongly suggest
that you set them in accordance to your design practices. )

More specifically arstruct.h (v6.3) identifies the following fields
for that form. I have no idea if you only change one if the field ID's
if that is "enough" to avoid the golden rule or not. ( You might have
to avoid all of the field ID's below and possibly others too.)

/* Reserved fields for the Email Message form */
#define AR_RESERV_EMAIL_MSG_CNTNT_ATTCHMNT_ENCODING  18065L
#define AR_RESERV_EMAIL_MSG_VALUES_ATTCHMNT_ENCODING 18066L
#define AR_RESERV_EMAIL_MSG_MSG_ID   18082L
#define AR_RESERV_EMAIL_MSG_DATE_SENT18083L
#define AR_RESERV_EMAIL_MSG_DATE_RECEIVED18084L
#define AR_RESERV_EMAIL_MSG_TO   18085L
#define AR_RESERV_EMAIL_MSG_FROM 18086L
#define AR_RESERV_EMAIL_MSG_REPLY_TO 18087L
#define AR_RESERV_EMAIL_MSG_CC   18088L
#define AR_RESERV_EMAIL_MSG_BCC  18089L
#define AR_RESERV_EMAIL_MSG_SUBJECT  18090L
#define AR_RESERV_EMAIL_MSG_MSG_BODY 18091L
#define AR_RESERV_EMAIL_MSG_MSG_TYPE 18092L
#define AR_RESERV_EMAIL_MSG_MAILBOX_ID   18093L   /*
reused */
#define AR_RESERV_EMAIL_MSG_ARSYS_SVR18094L
#define AR_RESERV_EMAIL_MSG_ATTCHMNT_POOL18095L
#define AR_RESERV_EMAIL_MSG_PRIORITY 18096L
#define AR_RESERV_EMAIL_MSG_SENT_AT  18097L
#define AR_RESERV_EMAIL_MSG_PARSE_MSG18098L
#define AR_RESERV_EMAIL_MSG_SEND_MSG 18099L   /*
reused */
#define AR_RESERV_EMAIL_MSG_EMAIL18100L
#define AR_RESERV_EMAIL_MSG_ARSYS_FORM   18101L
#define AR_RESERV_EMAIL_MSG_CONTENT_TMP  18102L
#define AR_RESERV_EMAIL_MSG_ORGANIZATION 18103L
#define AR_RESERV_EMAIL_MSG_CONTENT  18104L
#define AR_RESERV_EMAIL_MSG_FIELD_VALUE  18106L
#define AR_RESERV_EMAIL_MSG_VALUES   18107L
#define AR_RESERV_EMAIL_MSG_HEADER_TMP_ID18108L
#define AR_RESERV_EMAIL_MSG_FOOTER_TEMPLATE  18109L
#define AR_RESERV_EMAIL_MSG_QUALIFICATION18110L
#define AR_RESERV_EMAIL_MSG_ARSYS_TCP_PORT   18111L
#define AR_RESERV_EMAIL_MSG_ARSYS_RPC18112L
#define AR_RESERV_EMAIL_MSG_FORM_ID  19006L   /*
30014L */
#define AR_RESERV_EMAIL_MSG_LOG_MSG_TXT
AR_RESERV_EMAIL_ERR_LOG_MSG_TXT /* 18022L */
#define AR_RESERV_EMAIL_MSG_HDR_TMP_NAME 18135L
#define AR_RESERV_EMAIL_MSG_CNTNT_TMP_NAME   18136L
#define AR_RESERV_EMAIL_MSG_FTR_TMP_NAME 18137L
#define AR_RESERV_EMAIL_MSG_MAILBOX_NAME 18139L   /*
reused */
#define AR_RESERV_EMAIL_MSG_HTML_CNTNT   18140L
#define AR_RESERV_EMAIL_MSG_HTML_CNTNT_ATTCHMNT_ENCODE   18141L
#define AR_RESERV_EMAIL_MSG_REPLY18149L
#define AR_RESERV_E

Re: Email v7 - Copying original form

[Shellman, David]

I think I understand what you're trying to do.  You're looking to create a 
history of the email transactions sent to each external company? I find that 
the data in the Email messages form is hard to read.  The info is there but 
digging through all the fields and seeing the actual message is tough.  

Dave
--
[EMAIL PROTECTED] (Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Mon Sep 17 22:42:15 2007
Subject: Re: Email v7 - Copying original form

** 
David and Carey,
 
I saw all of those special fields and suspected they may be an issue.  I'll 
have to just make a form and give the fields IDs of my choice.  I don't need 
all the fields on the original form anyways.
 
You'd think that if it didn't want to use those field IDs again, on save it 
would automatically use random field IDs.  
 
It must be that most people have created their own form.
 
Thanks for the input,
Susan

 
On 9/17/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote: 

Susan,

Like most "Core ARS forms" (my term) the form is identified by a set
of ARS fields with specific field ID's. The ARS server is likely 
preventing you from violating a "golden rule" of only have one "Email
Messages" form.

You can work around this.. kind of ...

By copying the fields to a new form and either assigning new field 
ID's or letting the Admin tool auto pick them. ( I strongly suggest
that you set them in accordance to your design practices. )

More specifically arstruct.h (v6.3) identifies the following fields
for that form. I have no idea if you only change one if the field ID's 
if that is "enough" to avoid the golden rule or not. ( You might have
to avoid all of the field ID's below and possibly others too.)

/* Reserved fields for the Email Message form */
#define AR_RESERV_EMAIL_MSG_CNTNT_ATTCHMNT_ENCODING  18065L 
#define AR_RESERV_EMAIL_MSG_VALUES_ATTCHMNT_ENCODING 18066L
#define AR_RESERV_EMAIL_MSG_MSG_ID   18082L
#define AR_RESERV_EMAIL_MSG_DATE_SENT18083L
#define AR_RESERV_EMAIL_MSG_DATE_RECEIVED18084L 
#define AR_RESERV_EMAIL_MSG_TO   18085L
#define AR_RESERV_EMAIL_MSG_FROM 18086L
#define AR_RESERV_EMAIL_MSG_REPLY_TO 18087L
#define AR_RESERV_EMAIL_MSG_CC   18088L 
#define AR_RESERV_EMAIL_MSG_BCC  18089L
#define AR_RESERV_EMAIL_MSG_SUBJECT  18090L
#define AR_RESERV_EMAIL_MSG_MSG_BODY 18091L
#define AR_RESERV_EMAIL_MSG_MSG_TYPE 18092L 
#define AR_RESERV_EMAIL_MSG_MAILBOX_ID   18093L   /* 
reused */
#define AR_RESERV_EMAIL_MSG_ARSYS_SVR18094L
#define AR_RESERV_EMAIL_MSG_ATTCHMNT_POOL18095L
#define AR_RESERV_EMAIL_MSG_PRIORITY 18096L 
#define AR_RESERV_EMAIL_MSG_SENT_AT  18097L
#define AR_RESERV_EMAIL_MSG_PARSE_MSG18098L
#define AR_RESERV_EMAIL_MSG_SEND_MSG 18099L   /* 
reused */
#define AR_RESERV_EMAIL_MSG_EMAIL18100L 
#define AR_RESERV_EMAIL_MSG_ARSYS_FORM   18101L
#define AR_RESERV_EMAIL_MSG_CONTENT_TMP  18102L
#define AR_RESERV_EMAIL_MSG_ORGANIZATION 18103L
#define AR_RESERV_EMAIL_MSG_CONTENT  18104L 
#define AR_RESERV_EMAIL_MSG_FIELD_VALUE  18106L
#define AR_RESERV_EMAIL_MSG_VALUES   18107L
#define AR_RESERV_EMAIL_MSG_HEADER_TMP_ID18108L
#define AR_RESERV_EMAIL_MSG_FOOTER_TEMPLATE  18109L 
#define AR_RESERV_EMAIL_MSG_QUALIFICATION18110L
#define AR_RESERV_EMAIL_MSG_ARSYS_TCP_PORT   18111L
#define AR_RESERV_EMAIL_MSG_ARSYS_RPC18112L
#define AR_RESERV_EMAIL_MSG_FORM_ID  19006L   /* 
30014L */ 
#define AR_RESERV_EMAIL_MSG_LOG_MSG_TXT
AR_RESERV_EMAIL_ERR_LOG_MSG_TXT /* 18022L */
#define AR_RESERV_EMAIL_MSG_HDR_TMP_NAME 18135L
#define AR_RESERV_EMAIL_MSG_CNTNT_TMP_NAME   18136L 
#define AR_RESERV_EMAIL_MSG_FTR_TMP_NAME 18137L
#define AR_RESERV_EMAIL_MSG_MAILBOX_NAME 18139L   /* 
reused */
#define AR_RESERV_EMAIL_MSG_HTML_CNTNT   18140L
#define AR_RESERV_EMAIL_MSG_HTML_CNTNT_ATTCHMNT_ENCODE   18141L 
#define AR_RE

Re: Email v7 - Copying original form

[Susan Palmer]

David and Carey,

I saw all of those special fields and suspected they may be an issue.  I'll
have to just make a form and give the fields IDs of my choice.  I don't need
all the fields on the original form anyways.

You'd think that if it didn't want to use those field IDs again, on save it
would automatically use random field IDs.

It must be that most people have created their own form.

Thanks for the input,
Susan


On 9/17/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
>
> Susan,
>
> Like most "Core ARS forms" (my term) the form is identified by a set
> of ARS fields with specific field ID's. The ARS server is likely
> preventing you from violating a "golden rule" of only have one "Email
> Messages" form.
>
> You can work around this.. kind of ...
>
> By copying the fields to a new form and either assigning new field
> ID's or letting the Admin tool auto pick them. ( I strongly suggest
> that you set them in accordance to your design practices. )
>
> More specifically arstruct.h (v6.3) identifies the following fields
> for that form. I have no idea if you only change one if the field ID's
> if that is "enough" to avoid the golden rule or not. ( You might have
> to avoid all of the field ID's below and possibly others too.)
>
> /* Reserved fields for the Email Message form */
> #define AR_RESERV_EMAIL_MSG_CNTNT_ATTCHMNT_ENCODING  18065L
> #define AR_RESERV_EMAIL_MSG_VALUES_ATTCHMNT_ENCODING 18066L
> #define AR_RESERV_EMAIL_MSG_MSG_ID   18082L
> #define AR_RESERV_EMAIL_MSG_DATE_SENT18083L
> #define AR_RESERV_EMAIL_MSG_DATE_RECEIVED18084L
> #define AR_RESERV_EMAIL_MSG_TO   18085L
> #define AR_RESERV_EMAIL_MSG_FROM 18086L
> #define AR_RESERV_EMAIL_MSG_REPLY_TO 18087L
> #define AR_RESERV_EMAIL_MSG_CC   18088L
> #define AR_RESERV_EMAIL_MSG_BCC  18089L
> #define AR_RESERV_EMAIL_MSG_SUBJECT  18090L
> #define AR_RESERV_EMAIL_MSG_MSG_BODY 18091L
> #define AR_RESERV_EMAIL_MSG_MSG_TYPE 18092L
> #define AR_RESERV_EMAIL_MSG_MAILBOX_ID   18093L   /*
> reused */
> #define AR_RESERV_EMAIL_MSG_ARSYS_SVR18094L
> #define AR_RESERV_EMAIL_MSG_ATTCHMNT_POOL18095L
> #define AR_RESERV_EMAIL_MSG_PRIORITY 18096L
> #define AR_RESERV_EMAIL_MSG_SENT_AT  18097L
> #define AR_RESERV_EMAIL_MSG_PARSE_MSG18098L
> #define AR_RESERV_EMAIL_MSG_SEND_MSG 18099L   /*
> reused */
> #define AR_RESERV_EMAIL_MSG_EMAIL18100L
> #define AR_RESERV_EMAIL_MSG_ARSYS_FORM   18101L
> #define AR_RESERV_EMAIL_MSG_CONTENT_TMP  18102L
> #define AR_RESERV_EMAIL_MSG_ORGANIZATION 18103L
> #define AR_RESERV_EMAIL_MSG_CONTENT  18104L
> #define AR_RESERV_EMAIL_MSG_FIELD_VALUE  18106L
> #define AR_RESERV_EMAIL_MSG_VALUES   18107L
> #define AR_RESERV_EMAIL_MSG_HEADER_TMP_ID18108L
> #define AR_RESERV_EMAIL_MSG_FOOTER_TEMPLATE  18109L
> #define AR_RESERV_EMAIL_MSG_QUALIFICATION18110L
> #define AR_RESERV_EMAIL_MSG_ARSYS_TCP_PORT   18111L
> #define AR_RESERV_EMAIL_MSG_ARSYS_RPC18112L
> #define AR_RESERV_EMAIL_MSG_FORM_ID  19006L   /*
> 30014L */
> #define AR_RESERV_EMAIL_MSG_LOG_MSG_TXT
> AR_RESERV_EMAIL_ERR_LOG_MSG_TXT /* 18022L */
> #define AR_RESERV_EMAIL_MSG_HDR_TMP_NAME 18135L
> #define AR_RESERV_EMAIL_MSG_CNTNT_TMP_NAME   18136L
> #define AR_RESERV_EMAIL_MSG_FTR_TMP_NAME 18137L
> #define AR_RESERV_EMAIL_MSG_MAILBOX_NAME 18139L   /*
> reused */
> #define AR_RESERV_EMAIL_MSG_HTML_CNTNT   18140L
> #define AR_RESERV_EMAIL_MSG_HTML_CNTNT_ATTCHMNT_ENCODE   18141L
> #define AR_RESERV_EMAIL_MSG_REPLY18149L
> #define AR_RESERV_EMAIL_MSG_SEND_EMAIL   18150L
> #define AR_RESERV_EMAIL_MSG_SAVE
> AR_RESERV_EMAIL_ATTCH_SAVE /* 18151L */
> #define AR_RESERV_EMAIL_MSG_ATTCH_TBL_FLD18152L   /*
> reused */
> #define AR_RESERV_EMAIL_MSG_ATTCH_ID_CLMN18153L   /*
> reused */
> #define AR_RESERV_EMAIL_MSG_ATTCH_NAME_CLMN  18154L   /*
> reused */
> #define AR_RESERV_EMAIL_MSG_ATTCH_TYPE_CLMN  18155L   /*
> reused */
> #define AR_RESERV_EMAIL_MSG_ERR_TABLE18157L
> #define AR_RESERV_EMAIL_MSG_CLMN318158L
> #define AR_RESERV_EMAIL_MSG_CLMN718159L
> #define AR_RESERV_EMAIL_MSG_CLMN818160L
> #define AR_RESERV_EMAIL_MSG_LOG_MSG_ID   18161L
> #define AR_RESERV_EMAIL_MSG_MSG_PG_HLDR  18162L
> #define AR_RESERV_EMAIL_

Re: Email v7 - Copying original form

[Carey Matthew Black]

Susan,

Like most "Core ARS forms" (my term) the form is identified by a set
of ARS fields with specific field ID's. The ARS server is likely
preventing you from violating a "golden rule" of only have one "Email
Messages" form.

You can work around this.. kind of ...

By copying the fields to a new form and either assigning new field
ID's or letting the Admin tool auto pick them. ( I strongly suggest
that you set them in accordance to your design practices. )

More specifically arstruct.h (v6.3) identifies the following fields
for that form. I have no idea if you only change one if the field ID's
if that is "enough" to avoid the golden rule or not. ( You might have
to avoid all of the field ID's below and possibly others too.)

/* Reserved fields for the Email Message form */
#define AR_RESERV_EMAIL_MSG_CNTNT_ATTCHMNT_ENCODING  18065L
#define AR_RESERV_EMAIL_MSG_VALUES_ATTCHMNT_ENCODING 18066L
#define AR_RESERV_EMAIL_MSG_MSG_ID   18082L
#define AR_RESERV_EMAIL_MSG_DATE_SENT18083L
#define AR_RESERV_EMAIL_MSG_DATE_RECEIVED18084L
#define AR_RESERV_EMAIL_MSG_TO   18085L
#define AR_RESERV_EMAIL_MSG_FROM 18086L
#define AR_RESERV_EMAIL_MSG_REPLY_TO 18087L
#define AR_RESERV_EMAIL_MSG_CC   18088L
#define AR_RESERV_EMAIL_MSG_BCC  18089L
#define AR_RESERV_EMAIL_MSG_SUBJECT  18090L
#define AR_RESERV_EMAIL_MSG_MSG_BODY 18091L
#define AR_RESERV_EMAIL_MSG_MSG_TYPE 18092L
#define AR_RESERV_EMAIL_MSG_MAILBOX_ID   18093L   /* reused */
#define AR_RESERV_EMAIL_MSG_ARSYS_SVR18094L
#define AR_RESERV_EMAIL_MSG_ATTCHMNT_POOL18095L
#define AR_RESERV_EMAIL_MSG_PRIORITY 18096L
#define AR_RESERV_EMAIL_MSG_SENT_AT  18097L
#define AR_RESERV_EMAIL_MSG_PARSE_MSG18098L
#define AR_RESERV_EMAIL_MSG_SEND_MSG 18099L   /* reused */
#define AR_RESERV_EMAIL_MSG_EMAIL18100L
#define AR_RESERV_EMAIL_MSG_ARSYS_FORM   18101L
#define AR_RESERV_EMAIL_MSG_CONTENT_TMP  18102L
#define AR_RESERV_EMAIL_MSG_ORGANIZATION 18103L
#define AR_RESERV_EMAIL_MSG_CONTENT  18104L
#define AR_RESERV_EMAIL_MSG_FIELD_VALUE  18106L
#define AR_RESERV_EMAIL_MSG_VALUES   18107L
#define AR_RESERV_EMAIL_MSG_HEADER_TMP_ID18108L
#define AR_RESERV_EMAIL_MSG_FOOTER_TEMPLATE  18109L
#define AR_RESERV_EMAIL_MSG_QUALIFICATION18110L
#define AR_RESERV_EMAIL_MSG_ARSYS_TCP_PORT   18111L
#define AR_RESERV_EMAIL_MSG_ARSYS_RPC18112L
#define AR_RESERV_EMAIL_MSG_FORM_ID  19006L   /* 30014L */
#define AR_RESERV_EMAIL_MSG_LOG_MSG_TXT
AR_RESERV_EMAIL_ERR_LOG_MSG_TXT /* 18022L */
#define AR_RESERV_EMAIL_MSG_HDR_TMP_NAME 18135L
#define AR_RESERV_EMAIL_MSG_CNTNT_TMP_NAME   18136L
#define AR_RESERV_EMAIL_MSG_FTR_TMP_NAME 18137L
#define AR_RESERV_EMAIL_MSG_MAILBOX_NAME 18139L   /* reused */
#define AR_RESERV_EMAIL_MSG_HTML_CNTNT   18140L
#define AR_RESERV_EMAIL_MSG_HTML_CNTNT_ATTCHMNT_ENCODE   18141L
#define AR_RESERV_EMAIL_MSG_REPLY18149L
#define AR_RESERV_EMAIL_MSG_SEND_EMAIL   18150L
#define AR_RESERV_EMAIL_MSG_SAVE
AR_RESERV_EMAIL_ATTCH_SAVE /* 18151L */
#define AR_RESERV_EMAIL_MSG_ATTCH_TBL_FLD18152L   /* reused */
#define AR_RESERV_EMAIL_MSG_ATTCH_ID_CLMN18153L   /* reused */
#define AR_RESERV_EMAIL_MSG_ATTCH_NAME_CLMN  18154L   /* reused */
#define AR_RESERV_EMAIL_MSG_ATTCH_TYPE_CLMN  18155L   /* reused */
#define AR_RESERV_EMAIL_MSG_ERR_TABLE18157L
#define AR_RESERV_EMAIL_MSG_CLMN318158L
#define AR_RESERV_EMAIL_MSG_CLMN718159L
#define AR_RESERV_EMAIL_MSG_CLMN818160L
#define AR_RESERV_EMAIL_MSG_LOG_MSG_ID   18161L
#define AR_RESERV_EMAIL_MSG_MSG_PG_HLDR  18162L
#define AR_RESERV_EMAIL_MSG_MSG_TAB  18163L
#define AR_RESERV_EMAIL_MSG_ATTCH_TAB18164L
#define AR_RESERV_EMAIL_MSG_ADVANCE_OPT_TAB  18165L
#define AR_RESERV_EMAIL_MSG_MSG_INFO_TAB 18166L
#define AR_RESERV_EMAIL_MSG_ERROR_TAB18167L
#define AR_RESERV_EMAIL_MSG_CRM_SUPPORT  18168L
#define AR_RESERV_EMAIL_MSG_BODY_PG_HLDR 18169L
#define AR_RESERV_EMAIL_MSG_HTML_BODY_PG 18170L
#define AR_RESERV_EMAIL_MSG_ADD_ATTCH18171L   /* reused */
#define AR_RESERV_EMAIL_MSG_MOD_ATTCH18172L   /* reused */

Re: Email v7 - Copying original form

[Shellman, David]

Susan,

I'm only guessing here.  There is a lot of special workflow around the AR 
System Email Messages form.  The form is the target for filter notify processes 
and hooks to the email engine.  I have a feeling, based on the behavior that 
you discribe, that the form is similar to the User form.  The User form is 
identified by a field with a specific field number.  You can rename the form 
and everything still works.  Make copy of the User form and the system gets 
confused.  The AR System Email Messages form probably contains one or more 
fields defined with special field numbers that are used to identify it as the 
AR System Email Messages form.  When you try to save a copy the presence of the 
field or fields is triggering workflow that you see.



Dave
--
[EMAIL PROTECTED] (Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Mon Sep 17 22:12:45 2007
Subject: Email v7 - Copying original form

** 
Hi all,
 
Since our system is more crm than helpdesk and we're implementing the v7 Email 
system I want to be able to relate all email messages we send to our customers 
to their Site records.  We want to be able to view them whether we're on their 
Sire record, Change, Task or HD records.  Sounds pretty straight forward.  
 
Well originally I thought I could just use the AR System Email Messages form 
and I created the additional fields I needed on the form.  I couldn't get the 
workflow to write to the record.  So then I thought it would be better to save 
that form with our own naming convention so I could delete the records from the 
original form keeping performance levels good. 
 
But I cannot do a Save As Form on that form.  I get an error 55 (The listed 
item was not successfully imported  associated messages ... but there isn't 
any so I don't know what the issue is.)
 
I don't see any indication of what the problem is in either the api or sql logs.
 
I know I could make the form from scratch and create the fields but I'm 
wondering what the issue is with the Save As.  Anyone else come across this?
 
Thanks for your help,
Susan
 
ARS v701P2
Oracle 10g
Windows 2003
Admin ARs v701P3
Windows XP
 
 
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Email v7 - Copying original form

[Susan Palmer]

Hi all,

Since our system is more crm than helpdesk and we're implementing the v7
Email system I want to be able to relate all email messages we send to our
customers to their Site records.  We want to be able to view them whether
we're on their Sire record, Change, Task or HD records.  Sounds pretty
straight forward.

Well originally I thought I could just use the AR System Email Messages form
and I created the additional fields I needed on the form.  I couldn't get
the workflow to write to the record.  So then I thought it would be better
to save that form with our own naming convention so I could delete the
records from the original form keeping performance levels good.

But I cannot do a Save As Form on that form.  I get an error 55 (The listed
item was not successfully imported  associated messages ... but there
isn't any so I don't know what the issue is.)

I don't see any indication of what the problem is in either the api or sql
logs.

I know I could make the form from scratch and create the fields but I'm
wondering what the issue is with the Save As.  Anyone else come across this?

Thanks for your help,
Susan

ARS v701P2
Oracle 10g
Windows 2003
Admin ARs v701P3
Windows XP

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Re: Import to a Menu

[Carey Matthew Black]

Ron,

Well.. it depends on the Menu object. If the Menu object is a Search
menu that does a search of an ARS form. Then I would think an import
operation would likely be able to get the job done. (Although it might
take more than _just and import operation_ too. Depending.)

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On 9/17/07, Suwanski, Ron <[EMAIL PROTECTED]> wrote:
> **
>
> I need to create a drop down field for Location and have about 120 listed.
> Is there a way I can import the list ?
>
> Ron Suwanski
> Remedy Administrator / Developer
> DeVry Inc.
> Phone 630-472-2209
> Fax 630-382-2917
> [EMAIL PROTECTED]

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Re: Advanced Search Documentation

[Carey Matthew Black]

Les,

The User Tool has a Help menu with a few pages on things like this. (
Including details about the operators, with examples for the LIKE
operator too.)

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On 9/17/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
> Hello,
> I was wondering if anyone has any documentation regarding Advanced Searching 
> in
> Remedy, like a user manual or training guide. I have some clients that would
> like this information, and I thought I would see if I could benefit from
> somebody elses efforts ;)
>
> Thanks
>
> Les Ganton

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Re: Group List field on the User form

[Carey Matthew Black]

Dear Veeral Oza (ColumnIt),

In the future please include your ARS server version with your
question as this information can be a critical piece of information
for some issues.

However since you ask in reference to ITSM v7... I will guess at least v7.x.

Please refer to : Form-App-Objects-700.pdf Page 379. ( included in a
section titled: "Reserved fields in access control")

You will find a good description of the definition of the 'Group List'
field and its maximum length. ( The 'Group List'  field was documented
to be extensible in v5.1.2. Which is an old enough version that it is
not supported by BMC any longer. )

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/17/07, Oza, Veeral <[EMAIL PROTECTED]> wrote:
> **
> Hi All,
>
> We have an issue here, wherein a person belongs to say 50 Support Groups.
> The workflow on CTM:People updates the Group List field on the User form
> which has the limit of 255 characters. So if there are more groups that
> exceed this limit, it throws an error and the person is not added to that
> group.
>
> How can we resolve this? What would be the Impact on ITSM7 if I increase the
> field length of Group List field on the User form? Any ideas will be much
> appreciated.
>
>
> Regards,
> Veeral Oza,
> Application Developer,
> Column Technologies

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Re: Updated : Malloc Erros after Applying 7.0.1 Patch 4 anyone?

[Emad Zaky]

Try it on an Active Link with a user having non-admin permissions but having
permissions on the Active Link
That is the condition I found which causes issues.

For out-of-the-box workflow that uses this type of AL try: Changing Task
sequence using the up-down arrows beside the table-field on a  change
request (not sure whether the same is on incidents or not)



On 9/17/07, Hall Chad - chahal <[EMAIL PROTECTED]> wrote:
>
> **
>
> I've been testing 7.0.1 patch 4 so I just tried this out myself. It worked
> fine and didn't cause any errors anywhere. I tried executing it in both
> filters and active links, and both worked fine. Is there some other
> configuration setting that contributes to this that I may not have?
>
>
>
> *Chad Hall*
> (501) 342-2650
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Emad Zaky
> *Sent:* Saturday, September 15, 2007 1:06 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Updated : Malloc Erros after Applying 7.0.1 Patch 4 anyone?
>
>
>
> **
>
> Hi All,
>
>
>
> It seems that the culprit in this error is the execution of the $PROCESS$
>
> Application-Query-Delete-Entry
>
>
>
> On active Links.
>
>
>
> True enough we are now able to replicate the crash
>
>
>
> Hopefull this will be fixed in Patch 5 :(:
>
>
>
> Regards,
>
> Emad
>
> __20060125___This posting was submitted with HTML in
> it___
>
> ***
> The information contained in this communication is confidential, is
> intended only for the use of the recipient named above, and may be legally
> privileged.
>
> If the reader of this message is not the intended recipient, you are
> hereby notified that any dissemination, distribution or copying of this
> communication is strictly prohibited.
>
> If you have received this communication in error, please resend this
> communication to the sender and delete the original message or any copy
> of it from your computer system.
>
> Thank You.
> 
>
> __20060125___This posting was submitted with HTML in
> it___

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Group List field on the User form

[Oza, Veeral]

Hi All,
 
We have an issue here, wherein a person belongs to say 50 Support Groups. The 
workflow on CTM:People updates the Group List field on the User form which has 
the limit of 255 characters. So if there are more groups that exceed this 
limit, it throws an error and the person is not added to that group.
 
How can we resolve this? What would be the Impact on ITSM7 if I increase the 
field length of Group List field on the User form? Any ideas will be much 
appreciated.
 
Regards,
Veeral Oza,
Application Developer,
Column Technologies,
Cell: 224-587-0765
Desk: 847-632-3327

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Re: Patch 004 for AR CMDB now available (Read if you want to install ITSM 7.0 on ARS 7.1)

[Durrant, Michael M. - ITSD]

I thought the EXACT same thing.  BMC recommends having separate
development/test/production environments for their customers - I hope
they would hold themselves to a similar standard.
 
In the Linux world, even-numbered major kernel revisions are considered
stable - odd-numbered revisions are considered
test/development/unstable.  Those of us who like to run on the bleeding
edge know we're playing with fire, but we are at least AWARE of this
fact due to the numbering system.  It would be nice if BMC had a similar
system.  Or do they and I am not aware?
 
Michael
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, September 17, 2007 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Patch 004 for AR CMDB now available (Read if you want to
install ITSM 7.0 on ARS 7.1)


** 
If I were a cynical person, I might ask whether any testing was done on
things like this.  Dot releases are supposed to undergo a full
regression test, which should include upgrades from all currently
supported platforms. 
 
Did the "old team" roll out crap this bad very often?  I don't think so.
 
Rick
 
On 9/17/07, strauss <[EMAIL PROTECTED]> wrote: 

** 
And they only posted patch 004 for AIX and HPUX so far
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Mark Koelemij
Sent: Monday, September 17, 2007 3:19 PM
To: arslist@ARSLIST.ORG 
Subject: Patch 004 for AR CMDB now available (Read if you want
to install ITSM 7.0 on ARS 7.1)

 
** 

Hi. The last 2 weeks I have been e-mailing with BMC Support. I
was trying to install ITSM 7.0.2 on ARS 7.1 but the CMDB Extension
Loader always crashed ARS 7.1 on me.


After a few mails to BMC Support .. they now mailed me back an
e-mail, sorta saying "oh, what, you did not install patch 004 of CMDB?
.. ohh no wonder it does not work" 



I checked the patch site and there was no patch 004 for CMDB ...
three hours later, I checked again, and magically patch 004 for CMDB
appeared (wearing todays date) 



So I am just letting anyone know .. incase you tried to install
ARS 7.1 and ITSM 7.0.2 ontop of it .. and your Incident Management
installation hangs (because in the background, the CMDB Extension loader
crashed your ARS 7.1 server) .. use this patch.


Regards,



_Mark Koelemij

__20060125___This posting was submitted with HTML in
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delete this email after replying to the sender.

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Re: "arsystem.tar" error installing as non-root

[Joe D'Souza]

It does sound like a corrupted file to me.. Did you try to download the file
again and install from a newly downloaded file?

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Dwayne Martin
Sent: Monday, September 17, 2007 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: "arsystem.tar" error installing as non-root


First of all, Thank You! to those who responded.

In the installation screen output I am finding:

**
-- List of Extracted Files ---
bin/
bin/runmacro
tar: bin/runmacro: Wrote only 1536 of 10240 bytes
tar: Skipping to next header
tar: Archive contains obsolescent base-64 headers
tar: help: Not found in archive
tar: locale: Not found in archive
tar: templates: Not found in archive
tar: plugins/ssoldap: Not found in archive
tar: plugins/ardbcconf: Not found in archive
tar: plugins/areahub: Not found in archive
tar: plugins/serveradmin: Not found in archive
tar: plugins/FlashboardObject: Not found in archive
tar: ora_db: Not found in archive
tar: samples: Not found in archive
tar: z: Not found in archive
tar: Error exit delayed from previous errors

**

I copied "arsystem.tar" to a "temp" file and un-tarred it.  It produced a
lot of folders with subfolders and files.  "help", "templates", "plugins",
"ora_db" and "z" are not there, but "locale" and "samples" distinctly are.
(I get variations on the list of things it can't find.)

Could this be the problem?  If so, why hasn't anybody else noticed it?  I'm
surely not the first person to try installing 7.1 (altho I may be the first
to install as non-root).  And why am I getting the same error when
re-installing 7.0.1, which I have installed successfully in the past?

I tried renaming "arsystem.tar" to "arsystem.tar.bk" and the installer
complained right away, so it at least is finding the file.

Now, to reply to those who responded:
Axton:

"You have to make sure that /etc/rpc was updated with the proper program
numbers if installing as non-root."

Please tell me more.  My non-root login has permissions to /etc/rpc.  What
numbers should I be seeing?

Take a look in the install script and see where it attempts to upack the tar
file.  It could be that the user has no permissions to the location where
the tar is being unpacked."

A good thing to check on.  I looked at the script and everything appears to
be going into files that the non-root login has permissions to, and has been
writing into all along.

"It may also be that you are missing a / at the beginning of the path for
the installation product:"
Another good thing to check on.  But yes, the "/" is there.

Joe:
"What is the error you are getting during the install???"
"./ar_install : Unable to extract the product files from the CDROM file
arsystem/linux/arsystem.tar"

Mac:
"Yes, before you execute the install, run this command to tell the install
you are installing as non-root
export ARNONROOTINSTALL="TRUE"
Have good weekend."

Yes, I have set up and exported "ARNONROOTINSTALL="TRUE"".  The installer
stops you right away if you don't have ARNONROOTINSTALL="TRUE", and you
aren't root.

Thanks again,
Dwayne Martin

 Original message 
>Date: Fri, 14 Sep 2007 14:20:44 -0400
>From: Axton <[EMAIL PROTECTED]>
>Subject: Re: "arsystem.tar" error installing as non-root
>To: arslist@ARSLIST.ORG
>
>You have to make sure that /etc/rpc was updated with the proper
>program numbers if installing as non-root.
>
>Take a look in the install script and see where it attempts to upack
>the tar file.  It could be that the user has no permissions to the
>location where the tar is being unpacked.
>
>It may also be that you are missing a / at the beginning of the path
>for the installation product:
>
>./ar_install : Unable to extract the product files from
>the CDROM file arsystem/linux/arsystem.tar
>^^
>
>Axton Grams
>
>On 9/14/07, Dwayne Martin <[EMAIL PROTECTED]> wrote:
>> Hello Everyone,
>>
>> I am upgrading our Linux AR Server from 7.0.1 to 7.1 as non-root. (Oracle
10.2 db)
>>
>> Everything went OK till the very end when I got:
>>
>> * * *
>> ./ar_install : Unable to extract the product files from
>> the CDROM file arsystem/linux/arsystem.tar
>>
>> * * *
>>
>> The message referred me to two log files, one of which simply repeated
what I saw on the screen, and the other gave the date and time of
installation.
>>
>> I logged in as root, and gave "arsystem/linux/arsystem.tar" total
permissions.  I can see it with my non-root login.
>>
>> But when I tried the installation again I got the same error.
>>
>> And here is what makes it really bad.  I restart the AR System, and it
says "Action Request System initialization is complete," but when I try to
sign in on the User tool I get. "ARERR [90] Cannot establish a network
connection to the AR System server : rem2 (0) : RPC: Program not
registered."  "ps -ef | grep armonitor" etc shows that none of the vital
processes are running.
>>
>> Fortunately this i

Re: Query/Menu from Vendor Form? - Resolved

[Joe D'Souza]

I check sort on label more out of a habit so hadn't really noticed it
doesn't ignore duplicates if you do not have that checked :-) No wonder I
had never ever noticed it could display duplicates if that wasn't checked.

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of L. J. Head
  Sent: Friday, September 14, 2007 4:46 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Query/Menu from Vendor Form? - Resolved


  **
  You are definitely correctIf you have the 'Sort on Label' box checked
it does in fact remove duplicate entries...if that option is unchecked then
it doesn't...I had forgotten about that




--
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
  Sent: Thursday, September 13, 2007 1:11 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Query/Menu from Vendor Form? - Resolved


  **
  Are you absolutely sure?

  I am almost willing to bet it does a distinct search on a search menu too
and does not return duplicates in the menu items..

  Take for e.g. the CTI menus in the ITSM apps.. you never get duplicate C's
or T's..

  Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Craig Carter
Sent: Thursday, September 13, 2007 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Query/Menu from Vendor Form? - Resolved


**
Search menu works fine but we need distinct or you get multiple copies
of the same items in the menu.  I don’t believe there is any way to do a
distinct within a search menu.  I would love to see this added as a checkbox
feature to the search menu—probably need to submit an RFE.



Craig Carter






From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Thursday, September 13, 2007 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Query/Menu from Vendor Form? - Resolved



Did you try a search menu as opposed to a SQL menu on that vendor form?



Joe



-Original Message-

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Craig Carter

Sent: Thursday, September 13, 2007 12:56 PM

To: arslist@ARSLIST.ORG

Subject: Re: Query/Menu from Vendor Form? - Resolved





I knew we could use one of these "other" options but none of those are
elegant nor would they be instantaneous with updates to the external table
(since it's based on when the escalation runs).  I just wanted to make sure
I wasn't missing something obvious regarding vendor forms.



Thanks for the feedback,

Craig Carter, RSP

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Re: Patch 004 for AR CMDB now available (Read if you want to install ITSM 7.0 on ARS 7.1)

[Rick Cook]

If I were a cynical person, I might ask whether any testing was done on
things like this.  Dot releases are supposed to undergo a full regression
test, which should include upgrades from all currently supported platforms.

Did the "old team" roll out crap this bad very often?  I don't think so.

Rick

On 9/17/07, strauss <[EMAIL PROTECTED]> wrote:
>
> ** And they only posted patch 004 for AIX and HPUX so far
>
> Christopher Strauss, Ph.D.
> Remedy Database Administrator
> University of North Texas Computing Center
> http://remedy.unt.edu/helpdesk/
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Mark Koelemij
> *Sent:* Monday, September 17, 2007 3:19 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Patch 004 for AR CMDB now available (Read if you want to
> install ITSM 7.0 on ARS 7.1)
>
>
> **
>
> Hi. The last 2 weeks I have been e-mailing with BMC Support. I was trying
> to install ITSM 7.0.2 on ARS 7.1 but the CMDB Extension Loader always
> crashed ARS 7.1 on me.
>
>
> After a few mails to BMC Support .. they now mailed me back an e-mail,
> sorta saying "oh, what, you did not install patch 004 of CMDB? .. ohh no
> wonder it does not work"
>
> I checked the patch site and there was no patch 004 for CMDB … three hours
> later, I checked again, and magically patch 004 for CMDB appeared (wearing
> todays date)
>
> So I am just letting anyone know .. incase you tried to install ARS 7.1and 
> ITSM
> 7.0.2 ontop of it .. and your Incident Management installation hangs
> (because in the background, the CMDB Extension loader crashed your ARS 
> 7.1server) .. use this patch.
>
>
> Regards,
>
> _Mark Koelemij
>

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Re: Patch 004 for AR CMDB now available (Read if you want to install ITSM 7.0 on ARS 7.1)

[strauss]

And they only posted patch 004 for AIX and HPUX so far

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mark Koelemij
Sent: Monday, September 17, 2007 3:19 PM
To: arslist@ARSLIST.ORG
Subject: Patch 004 for AR CMDB now available (Read if you want to
install ITSM 7.0 on ARS 7.1)


** 

Hi. The last 2 weeks I have been e-mailing with BMC Support. I was
trying to install ITSM 7.0.2 on ARS 7.1 but the CMDB Extension Loader
always crashed ARS 7.1 on me.


After a few mails to BMC Support .. they now mailed me back an e-mail,
sorta saying "oh, what, you did not install patch 004 of CMDB? .. ohh no
wonder it does not work"

 

I checked the patch site and there was no patch 004 for CMDB ... three
hours later, I checked again, and magically patch 004 for CMDB appeared
(wearing todays date)

 

So I am just letting anyone know .. incase you tried to install ARS 7.1
and ITSM 7.0.2 ontop of it .. and your Incident Management installation
hangs (because in the background, the CMDB Extension loader crashed your
ARS 7.1 server) .. use this patch.


Regards,

 

_Mark Koelemij

__20060125___This posting was submitted with HTML in
it___ 

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Re: Patch 004 for AR CMDB now available (Read if you want to install ITSM 7.0 on ARS 7.1)

[strauss]

The CMDB 2.1.0 installer also has a defect when attempting to upgrade
2.0.1.003 on ARS 7.1 - it actually tries to install 2.0.1.004 during the
2.1.0 upgrade process, but hangs before completion.  I am waiting on a
fix for the 2.1.0 installer now.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mark Koelemij
Sent: Monday, September 17, 2007 3:19 PM
To: arslist@ARSLIST.ORG
Subject: Patch 004 for AR CMDB now available (Read if you want to
install ITSM 7.0 on ARS 7.1)


** 

Hi. The last 2 weeks I have been e-mailing with BMC Support. I was
trying to install ITSM 7.0.2 on ARS 7.1 but the CMDB Extension Loader
always crashed ARS 7.1 on me.


After a few mails to BMC Support .. they now mailed me back an e-mail,
sorta saying "oh, what, you did not install patch 004 of CMDB? .. ohh no
wonder it does not work"

 

I checked the patch site and there was no patch 004 for CMDB ... three
hours later, I checked again, and magically patch 004 for CMDB appeared
(wearing todays date)

 

So I am just letting anyone know .. incase you tried to install ARS 7.1
and ITSM 7.0.2 ontop of it .. and your Incident Management installation
hangs (because in the background, the CMDB Extension loader crashed your
ARS 7.1 server) .. use this patch.


Regards,

 

_Mark Koelemij

__20060125___This posting was submitted with HTML in
it___ 

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JOB Position Remedy Developer in NYC

[Sergio Robayo]

Any Remedy Developers from the NJ/NYC/CT area? Please see the job
description and let me know if you're interested. This is for full time
(perm) position in New York City with a Fortune 100 company. 

 

Regards,

 

Sergio Robayo
Account Executive
TTI of USA Inc.
150 Broadway, Suite 1500
New York, NY 10038
Phone: (212) 964-6400 x231
Fax: (212) 964-6448
Email:  [EMAIL PROTECTED] 
Website: www.ttiofusa.com 

 

Remedy Engineer/ Developer

A Global Bank (a Fortune 100 company)

New York City

Salary: Negotiable

 

Job Description
As one of the world's leading banks, Credit Suisse provides its clients
with investment banking, private banking and asset management services
worldwide. Founded in 1856, Credit Suisse has a long tradition of
meeting the complex financial needs of a wide range of clients, offering
advisory services, comprehensive solutions and innovative products to
companies, institutional clients and high-net-worth private clients
globally, as well as retail clients in Switzerland. Credit Suisse is
active in over 50 countries and employs approximately 45,000 people.
Further information can be found at www.credit-suisse.com.

Cultural diversity is essential to our success. As such, we employ
people from more than 100 countries. Credit Suisse empowers employees to
work openly and respectfully with each other and with clients,
ultimately striving to deliver superior results while offering
initiatives and programs to assist employees achieve a healthy work-life
balance.

Position Description: 

Engineer role within the Remedy Engineering team.

Key Responsibilities: 

- Work with a dynamic global Service Management Engineering team on a
multi-year roadmap to design, build and deploy Incident, Problem, and
Change Management applications based on the BMC Remedy ITSM 7.0 suite
across the firm
- Designing and engineering solutions and integrations that have a
firm-wide reach
- Duties require strong technical Remedy skills, as well as a wide range
of business process and analysis experience
- Directly interfacing to our customers to analyze business needs,
gather and document business and system requirements
- Adapt quickly to changing corporate dynamics and quickly learn new
technologies and skills
- Critical that this candidate be self-motivated, able to lead project
work streams, and be comfortable working on a team 


Qualifications 
Experience and Skills Required/Desired: 

Required Work Experience: 
- Minimum of 3 years proven experience with Remedy AR Server & ITSM
- Minimum of 5 years application development and/or other IT-related
experience
Required Technical/Business Skills and Knowledge:
- Must have experience customizing, configuring and deploying BMC Remedy
ITSM 6.x/ 7.x in a large enterprise environment
- Knowledge and experience with all phases of the software development
lifecycle
- Actively work with customers to analyze business needs, gather and
document business and system requirements
- Must have experience in implementing custom development and/or systems
integration projects
- Basic UNIX proficiency
- Relational database interfacing/ SQL development experience




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Re: Malloc Erros after Applying 7.0.1 Patch 4 anyone?

[Howard Richter]

Hey PC, we are on patch 1 server and 7.0.0 patch 2 apps.

We had some strange issues with patch 4 and the install by hand method did
not work.

So we moved our dev box back to patch 1 today.

Howard


On 9/14/07, PC Wai <[EMAIL PROTECTED]> wrote:
>
> ** Hi Howard,
>
> Are you on patch 1 still? I am on patch and plan to upgrade to patch 3/4.
>
> Regards
> PC
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Howard Richter
> *Sent:* Friday, September 14, 2007 12:42
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Malloc Erros after Applying 7.0.1 Patch 4 anyone?
>
>
> ** I am still on the DST patch on production and running fine
> (Solaris/Oracle)
>
> I tried to move to patch 4 in development, but had issues with just moving
> the binaries (which were not complete). The installer worked, however if at
> times if we run a Crystal report from the user tool, the arserverd crashes.
>
> I think we will stick for now on the DST server patch.
>
> Howard
>
>
> On 9/14/07, Emad Zaky <[EMAIL PROTECTED]> wrote:
> >
> > ** Hi All,
> >
> > We had an unstable version of Remedy AR Server PAtch 003 which used to
> > crash every few minutes. Patch 004 was recomended and seemed to work, the
> > server was stable. BUT on certain user actions we found the the connection
> > to the user was severed with RPC error appearing to the user and this
> > appearing in the arerror.log:
> >
> > hu Sep 13 15:57:09 2007 11
> > Timestamp: Thu Sep 13 2007 15:57:09.8251
> > Thread Id: 26
> > Version: 7.0.01 Patch 004 200708262106 Aug 26 2007 21:36:29
> > ServerName: itsmsrv02
> > Database: SQL -- Oracle
> > Hardware: sun4v
> > OS: SunOS 5.10
> > RPC Id: 458755
> > RPC Call: 117 (EXECAL)
> > RPC Queue: 390635
> > Client: User tahuynh from Mid-tier (protocol 12) at IP address
> > c5ac3eefcfe1d5dc:1e2ca7:114f2d46830:-7f60
> > Form:
> > Logging On:
> >
> > On the user screen the error which appear is :
> >
> > Malloc failed on Server (ARERR 300)
> >
> > Testing on another server with Patch 4 we managed to replicate the
> > error. Going to a server Patch 003 the workflow worked perfectly.
> >
> > Anyone has any ideas???
> >
> >
> >
> > Regards,
> >
> > Emad
> > __20060125___This posting was submitted with HTML in
> > it___
>
>
>
>
> --
> Howard Richter
>
> Remedy ServiceDesk Manager
> CedarCrestone Managed Services Center
>
> [EMAIL PROTECTED] __20060125___This
> posting was submitted with HTML in it___
> __20060125___This posting was submitted with HTML in
> it___
>



-- 
Howard Richter

Remedy ServiceDesk Manager
CedarCrestone Managed Services Center

[EMAIL PROTECTED]

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Patch 004 for AR CMDB now available (Read if you want to install ITSM 7.0 on ARS 7.1)

[Mark Koelemij]

Hi. The last 2 weeks I have been e-mailing with BMC Support. I was trying to
install ITSM 7.0.2 on ARS 7.1 but the CMDB Extension Loader always crashed
ARS 7.1 on me.


After a few mails to BMC Support .. they now mailed me back an e-mail, sorta
saying "oh, what, you did not install patch 004 of CMDB? .. ohh no wonder it
does not work"

 

I checked the patch site and there was no patch 004 for CMDB . three hours
later, I checked again, and magically patch 004 for CMDB appeared (wearing
todays date)

 

So I am just letting anyone know .. incase you tried to install ARS 7.1 and
ITSM 7.0.2 ontop of it .. and your Incident Management installation hangs
(because in the background, the CMDB Extension loader crashed your ARS 7.1
server) .. use this patch.


Regards,

 

_Mark Koelemij


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Re: Updated : Malloc Erros after Applying 7.0.1 Patch 4 anyone?

[Hall Chad - chahal]

I've been testing 7.0.1 patch 4 so I just tried this out myself. It
worked fine and didn't cause any errors anywhere. I tried executing it
in both filters and active links, and both worked fine. Is there some
other configuration setting that contributes to this that I may not
have?

 

Chad Hall  
(501) 342-2650



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Emad Zaky
Sent: Saturday, September 15, 2007 1:06 PM
To: arslist@ARSLIST.ORG
Subject: Updated : Malloc Erros after Applying 7.0.1 Patch 4 anyone?

 

** 

Hi All,

 

It seems that the culprit in this error is the execution of the
$PROCESS$

Application-Query-Delete-Entry

 

On active Links.

 

True enough we are now able to replicate the crash

 

Hopefull this will be fixed in Patch 5 :(:

 

Regards,

Emad

__20060125___This posting was submitted with HTML in
it___ 

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privileged.

If the reader of this message is not the intended recipient, you are
hereby notified that any dissemination, distribution or copying of this
communication is strictly prohibited.

If you have received this communication in error, please resend this
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Re: ADM: ARSlist Awards : BMCSoftware Remedy Employee Beyond the Call of Duty Award

[arslist]

While I appreciate your enthusiasm for receiving good service from BMC,

especially in light of all the comments on the list in the last few months
(or is it a year now?)

you need to limit your nomination to one person, sorry.

 

If there are this many people that seem to be going beyond the norm,

perhaps they are doing their job and others aren't?  And perhaps support
isn't so bad after all?

(no swamping the founder with a swarm of nooos, I am aware of some pretty
bad examples

myself).

 

Please send nominations to [EMAIL PROTECTED] before 8pm EST today.

 

thanks . Daniel

 

 

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: September 14, 2007 4:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADM: ARSlist Awards : BMCSoftware Remedy Employee Beyond the
Call of Duty Award

 

** 

This is so hard to do especially lately. but for years Carmen Villabos,
Carrie Rodrieguez., Dave Tutt, Joel Haber, Russ Duley just to name a few,
and now someone who I deal with recently Stacy Johnson. are all people I
would nominate for always being ready willing and able to go the extra mile.
It used to be when you called and they answered the phone the problem would
be solved within a few minutes. The problem with these nominations are that
they have always and consistently gone beyond the call of duty, no matter
how many road blocks their employer puts up. So they are my nominations

- Original Message -
From: Daniel Bloom 
Date: Friday, September 14, 2007 1:42 pm
Subject: ADM: ARSlist Awards : BMCSoftware Remedy Employee Beyond the Call
of Duty Award
To: arslist@ARSLIST.ORG

> This Award is special, and possibly more important than ever.
> 
> 
> 
> It is only given out when a BMC Remedy Employee has been 
> nominated and voted
> on by the list,
> 
> which doesn't happen every year.
> 
> 
> 
> Leonard Warren won twice, 5 years apart. He has an ongoing 
> commitment not to
> just
> 
> educate us about the product, but to ensure that we learn what 
> is needed to
> do our jobs,
> 
> and keep us up to date.
> 
> 
> 
> There are others that contribute in a similar manner, lets hear their
> stories too!
> 
> 
> 
> nominations to: [EMAIL PROTECTED]
> 
> 
> 
> 
> 
> .. Daniel
> 
> 
>

___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> ARSlist:"Where the Answers Are"
> 

__20060125___This posting was submitted with HTML in
it___ 


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Re: ADM: ARSlist Awards : BMCSoftware Remedy Employee Beyond the Call of Duty Award

[Watson, Benjamin A.]

I second the nomination for Carrie Rodrieguez.  She always exudes that
"I'm never going to give up until this is resolved" attitude.

 



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Howard Richter
Sent: Monday, September 17, 2007 2:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADM: ARSlist Awards : BMCSoftware Remedy Employee Beyond
the Call of Duty Award

 

** 

I would like to put Virginia from the UNIX team in that group.

 

Howard

 

On 9/14/07, [EMAIL PROTECTED] <[EMAIL PROTECTED] > wrote: 

** 

This is so hard to do especially lately. but for years Carmen Villabos,
Carrie Rodrieguez., Dave Tutt, Joel Haber, Russ Duley just to name a
few, and now someone who I deal with recently Stacy Johnson. are all
people I would nominate for always being ready willing and able to go
the extra mile. It used to be when you called and they answered the
phone the problem would be solved within a few minutes. The problem with
these nominations are that they have always and consistently gone beyond
the call of duty, no matter how many road blocks their employer puts up.
So they are my nominations 

- Original Message -
From: Daniel Bloom 
Date: Friday, September 14, 2007 1:42 pm
Subject: ADM: ARSlist Awards : BMCSoftware Remedy Employee Beyond the
Call of Duty Award
To: arslist@ARSLIST.ORG

> This Award is special, and possibly more important than ever.
> 
> 
> 
> It is only given out when a BMC Remedy Employee has been 
> nominated and voted
> on by the list,
> 
> which doesn't happen every year.
> 
> 
> 
> Leonard Warren won twice, 5 years apart. He has an ongoing 
> commitment not to
> just
> 
> educate us about the product, but to ensure that we learn what 
> is needed to
> do our jobs,
> 
> and keep us up to date.
> 
> 
> 
> There are others that contribute in a similar manner, lets hear their 
> stories too!
> 
> 
> 
> nominations to: [EMAIL PROTECTED]
> 
> 
> 
> 
> 
> .. Daniel
> 
> 
>

___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  
> ARSlist:"Where the Answers Are"
> 

__20060125___This posting was submitted with HTML in
it___ 




-- 
Howard Richter 

Remedy ServiceDesk Manager 
CedarCrestone Managed Services Center 

[EMAIL PROTECTED] __20060125___This
posting was submitted with HTML in it___ 


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Websphere vs Apache

[Payne, George]

Hey y'all...

 

I've been tasked with getting our DEV environment to perform exactly
like our PROD environment.  Great idea, but the installer for PROD
didn't leave behind any documentation and the current Admin has tried to
install the DEV environment to the best of his ability.

 

Environment:

Separate servers for Apps / Mid-Tier / Database.

All servers are running AIX 5.3

Version: 7.0.01 P02

Database: Oracle 10g

Mid-Tier using Tomcat 5.5 JSP server

 

What we're running into is that the DEV Mid-Tier is allowing users to
login and presents them with the Home Page (usually) and allows them to
click on whatever console that they would like to get into.  Usually
after 2 or 3 clicks, things start going bonkers with an error message
that indicates that the browser if having trouble finding the server.

 

The server's default web page claims to be a "Websphere software IBM
HTTP Server: Powered by Apache 2.0"

 

Is there any way to tell for certain which webserver we're running here?

 

My concern is that our wonky behavior may be because we're running
Tomcat with an IBM web server instead of a true Apache server and the
compatibility matrix suggests that you can run with Websphere JS with a
Websphere Webserver or Tomcat JS with an Apache webserver.  Is the IBM
web server really just a re-branded Apache web server?

 

Thoughts and suggestions are most welcome,


Gp

 

George Payne

Corporate Applications Developer

Electric Reliability Council of Texas

(512) 248-3940

[EMAIL PROTECTED]

 


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Re: ADM: ARSlist Awards : BMCSoftware Remedy Employee Beyond the Call of Duty Award

[Howard Richter]

I would like to put Virginia from the UNIX team in that group.

Howard


On 9/14/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
>
> ** This is so hard to do especially lately. but for years Carmen Villabos,
> Carrie Rodrieguez., Dave Tutt, Joel Haber, Russ Duley just to name a few,
> and now someone who I deal with recently Stacy Johnson. are all people I
> would nominate for always being ready willing and able to go the extra mile.
> It used to be when you called and they answered the phone the problem would
> be solved within a few minutes. The problem with these nominations are that
> they have always and consistently gone beyond the call of duty, no matter
> how many road blocks their employer puts up. So they are my nominations
>
> - Original Message -
> From: Daniel Bloom
> Date: Friday, September 14, 2007 1:42 pm
> Subject: ADM: ARSlist Awards : BMCSoftware Remedy Employee Beyond the Call
> of Duty Award
> To: arslist@ARSLIST.ORG
>
> > This Award is special, and possibly more important than ever.
> >
> >
> >
> > It is only given out when a BMC Remedy Employee has been
> > nominated and voted
> > on by the list,
> >
> > which doesn't happen every year.
> >
> >
> >
> > Leonard Warren won twice, 5 years apart. He has an ongoing
> > commitment not to
> > just
> >
> > educate us about the product, but to ensure that we learn what
> > is needed to
> > do our jobs,
> >
> > and keep us up to date.
> >
> >
> >
> > There are others that contribute in a similar manner, lets hear their
> > stories too!
> >
> >
> >
> > nominations to: [EMAIL PROTECTED]
> >
> >
> >
> >
> >
> > .. Daniel
> >
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > ARSlist:"Where the Answers Are"
> >
> __20060125___This posting was submitted with HTML in
> it___




-- 
Howard Richter

Remedy ServiceDesk Manager
CedarCrestone Managed Services Center

[EMAIL PROTECTED]

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Re: ITSM ODBC Error

[Durrant, Michael M. - ITSD]

We had the same problem - it seemed to be tied to conflicting installs
of Crystal Reports.  We had one application that used CR 8 while Remedy
comes with CR 11 libs.  Removing the other CR libs seemed to help.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Monday, September 17, 2007 12:06 PM
To: arslist@ARSLIST.ORG
Subject: ITSM ODBC Error


** 

Good afternoon all. 

I have an issue that I've had open with BMC Support for a few months now
and have never made any progress on. 

Basically, when I try to run any reports out of the 7.0 user tool that
makes use of the ODBC connection (basically all of the out of the box
reports), I get the following error:

An error occurred while generating the Crystal report: 0x80004003 -
Invalid pointer (ARERR 1904) 

Does anyone have any suggestion on what might resolve this?  I've been
through many different patches of the user tool and server and nothing
seems to resolve this.

Thanks, 

Shawn Pierson 
5444 Westheimer Rd 
Houston, TX 77056 
(713)989-7226 

Private and confidential as detailed here
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Re: Advanced Search Documentation

[Julie L Kanakanui JLKANAKA]

What version of Remedy?

Julie Kanakanui
Remedy Administrator/Developer
Information Technology Services
University of North Carolina at Greensboro
[EMAIL PROTECTED]



[EMAIL PROTECTED] 
Sent by: "Action Request System discussion list(ARSList)" 

09/17/2007 12:35 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Advanced Search Documentation






Hello,
I was wondering if anyone has any documentation regarding Advanced 
Searching in
Remedy, like a user manual or training guide. I have some clients that 
would
like this information, and I thought I would see if I could benefit from
somebody elses efforts ;)

Thanks

Les Ganton

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Import to a Menu

[Suwanski, Ron]

I need to create a drop down field for Location and have about 120
listed. Is there a way I can import the list ?
 
Ron Suwanski 
Remedy Administrator / Developer 
DeVry Inc. 
Phone 630-472-2209  
Fax 630-382-2917 
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]>  
 

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Re: BMC Support

[Carey Matthew Black]

Tom,

There are no consequences as far as I know. Their (Remedy's) offered
"service levels" have more to do with "what you pay for" (when/if they
will answer the phone/email) than when/if they will resolve your
issue. So the Service Contract has more to do with the Service that
they will provide, than a "Service Level Agreement" with the customer.

However, I can not comment on the rest of the BMC products.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/17/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
> **
> Actually Susan, if you stop using their products all together you can once
> again participate in the capitalist system. BTW... what are BMC's
> consequences for failing to meet the service levels of our support
> contracts?
>
> Best Regards,
> Tom

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Re: "arsystem.tar" error installing as non-root

[Dwayne Martin]

Hi Axton,

/etc/rpc has a modified date of Jan 30, which means it not only didn't get 
updated this time, it didn't get update at any of the previous installations.

The file has lots of numbers that I don't understand, and ends with about 70 
lines like:
arserverd   390692  arserverd
arserverd   390693  arserverd
arserverd   390694  arserverd
arserverd   390695  arserverd

Another installation attempt did not add any new lines.  
Should it have?

Dwayne

 Original message 
>Date: Mon, 17 Sep 2007 12:23:06 -0400
>From: Axton <[EMAIL PROTECTED]>  
>Subject: Re: "arsystem.tar" error installing as non-root  
>To: arslist@ARSLIST.ORG
>
>"You have to make sure that /etc/rpc was updated with the proper
>program numbers if installing as non-root."
>
>Please tell me more.  My non-root login has permissions to /etc/rpc.
>What numbers should I be seeing?
>
>The root instructions will be written to stdout during the
>installation process for this step.
>
>Axton Grams
>
>On 9/17/07, Dwayne Martin <[EMAIL PROTECTED]> wrote:
>> First of all, Thank You! to those who responded.
>>
>> In the installation screen output I am finding:
>>
>> **
>> -- List of Extracted Files ---
>> bin/
>> bin/runmacro
>> tar: bin/runmacro: Wrote only 1536 of 10240 bytes
>> tar: Skipping to next header
>> tar: Archive contains obsolescent base-64 headers
>> tar: help: Not found in archive
>> tar: locale: Not found in archive
>> tar: templates: Not found in archive
>> tar: plugins/ssoldap: Not found in archive
>> tar: plugins/ardbcconf: Not found in archive
>> tar: plugins/areahub: Not found in archive
>> tar: plugins/serveradmin: Not found in archive
>> tar: plugins/FlashboardObject: Not found in archive
>> tar: ora_db: Not found in archive
>> tar: samples: Not found in archive
>> tar: z: Not found in archive
>> tar: Error exit delayed from previous errors
>>
>> **
>>
>> I copied "arsystem.tar" to a "temp" file and un-tarred it.  It produced a 
>> lot of folders with subfolders and files.  "help", "templates", "plugins", 
>> "ora_db" and "z" are not there, but "locale" and "samples" distinctly are.  
>> (I get variations on the list of things it can't find.)
>>
>> Could this be the problem?  If so, why hasn't anybody else noticed it?  I'm 
>> surely not the first person to try installing 7.1 (altho I may be the first 
>> to install as non-root).  And why am I getting the same error when 
>> re-installing 7.0.1, which I have installed successfully in the past?
>>
>> I tried renaming "arsystem.tar" to "arsystem.tar.bk" and the installer 
>> complained right away, so it at least is finding the file.
>>
>> Now, to reply to those who responded:
>> Axton:
>>
>> "You have to make sure that /etc/rpc was updated with the proper program 
>> numbers if installing as non-root."
>>
>> Please tell me more.  My non-root login has permissions to /etc/rpc.  What 
>> numbers should I be seeing?
>>
>> Take a look in the install script and see where it attempts to upack the tar 
>> file.  It could be that the user has no permissions to the location where 
>> the tar is being unpacked."
>>
>> A good thing to check on.  I looked at the script and everything appears to 
>> be going into files that the non-root login has permissions to, and has been 
>> writing into all along.
>>
>> "It may also be that you are missing a / at the beginning of the path for 
>> the installation product:"
>> Another good thing to check on.  But yes, the "/" is there.
>>
>> Joe:
>> "What is the error you are getting during the install???"
>> "./ar_install : Unable to extract the product files from the CDROM file 
>> arsystem/linux/arsystem.tar"
>>
>> Mac:
>> "Yes, before you execute the install, run this command to tell the install 
>> you are installing as non-root
>> export ARNONROOTINSTALL="TRUE"
>> Have good weekend."
>>
>> Yes, I have set up and exported "ARNONROOTINSTALL="TRUE"".  The installer 
>> stops you right away if you don't have ARNONROOTINSTALL="TRUE", and you 
>> aren't root.
>>
>> Thanks again,
>> Dwayne Martin
>>
>>  Original message 
>> >Date: Fri, 14 Sep 2007 14:20:44 -0400
>> >From: Axton <[EMAIL PROTECTED]>
>> >Subject: Re: "arsystem.tar" error installing as non-root
>> >To: arslist@ARSLIST.ORG
>> >
>> >You have to make sure that /etc/rpc was updated with the proper
>> >program numbers if installing as non-root.
>> >
>> >Take a look in the install script and see where it attempts to upack
>> >the tar file.  It could be that the user has no permissions to the
>> >location where the tar is being unpacked.
>> >
>> >It may also be that you are missing a / at the beginning of the path
>> >for the installation product:
>> >
>> >./ar_install : Unable to extract the product files from
>> >the CDROM file arsystem/linux/arsystem.tar
>> >^^
>> >
>> >Axton Grams
>> >
>> >On 9/14/07, Dwayne Martin <[EMAIL PROTECTED]> wrote:
>> >> Hello Everyone,
>> >>
>> >> I am upgrading our Linux AR Server from 7.0.

ITSM ODBC Error

[Pierson, Shawn]

Good afternoon all.

I have an issue that I've had open with BMC Support for a few months now
and have never made any progress on.

Basically, when I try to run any reports out of the 7.0 user tool that
makes use of the ODBC connection (basically all of the out of the box
reports), I get the following error:

An error occurred while generating the Crystal report: 0x80004003 -
Invalid pointer (ARERR 1904)

Does anyone have any suggestion on what might resolve this?  I've been
through many different patches of the user tool and server and nothing
seems to resolve this.

Thanks,

Shawn Pierson
5444 Westheimer Rd
Houston, TX 77056
(713)989-7226


Private and confidential as detailed http://www.sug.com/disclaimers/default.htm#Mail";>here.  If you cannot 
access hyperlink, please e-mail sender.

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Re: "arsystem.tar" error installing as non-root

[Dwayne Martin]

Hi Jiri,

Thanks for your suggestion.  I tried what I think you were suggesting.  In the 
"ar_install" program I substituted "temp", the folder into which I had 
un-tarred the "arsystem.tar" file, for "arsystem.tar".  The installer didn't 
complain about not being able to find it, but it gave the same set of "can't 
find" messages when I ran the installation.

Dwayne

 Original message 
>Date: Mon, 17 Sep 2007 17:14:14 +0100
>From: Jiri Pospisil <[EMAIL PROTECTED]>  
>Subject: Re: "arsystem.tar" error installing as non-root  
>To: arslist@ARSLIST.ORG
>
>++
>Please Read The Disclaimer At The Bottom Of This Email
>++
>
>Dwayne,
>
>this might be a rather wild shot, but I found this on the internet:
>
>
>error: tar: Archive contains obsolescent base-64 headers
>
>Here is a simple solution that works for me:
>gzip -d file.tar.gz
>and then do 
>tar -xf file.tar
>And it extracts without errors.
>
>--
>
>I also remember having problems with extracting from a tar archive when file 
>path in the archive was longer than 254 characters, but I guess this is not 
>the case here.
>
>Hope this will help.
>
>Regards
>Jiri Pospisil
>
>Remedy Administrator
>IT Production
> 
>LCH.Clearnet
>
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] Behalf Of Dwayne Martin
>Sent: 17 September 2007 16:50
>To: arslist@ARSLIST.ORG
>Subject: Re: "arsystem.tar" error installing as non-root
>
>
>First of all, Thank You! to those who responded.
>
>In the installation screen output I am finding:
>
>**
>-- List of Extracted Files ---
>bin/
>bin/runmacro
>tar: bin/runmacro: Wrote only 1536 of 10240 bytes
>tar: Skipping to next header
>tar: Archive contains obsolescent base-64 headers
>tar: help: Not found in archive
>tar: locale: Not found in archive
>tar: templates: Not found in archive
>tar: plugins/ssoldap: Not found in archive
>tar: plugins/ardbcconf: Not found in archive
>tar: plugins/areahub: Not found in archive
>tar: plugins/serveradmin: Not found in archive
>tar: plugins/FlashboardObject: Not found in archive
>tar: ora_db: Not found in archive
>tar: samples: Not found in archive
>tar: z: Not found in archive
>tar: Error exit delayed from previous errors
>
>**
>
>I copied "arsystem.tar" to a "temp" file and un-tarred it.  It produced a lot 
>of folders with subfolders and files.  "help", "templates", "plugins", 
>"ora_db" and "z" are not there, but "locale" and "samples" distinctly are.  (I 
>get variations on the list of things it can't find.) 
>
>Could this be the problem?  If so, why hasn't anybody else noticed it?  I'm 
>surely not the first person to try installing 7.1 (altho I may be the first to 
>install as non-root).  And why am I getting the same error when re-installing 
>7.0.1, which I have installed successfully in the past?
>
>I tried renaming "arsystem.tar" to "arsystem.tar.bk" and the installer 
>complained right away, so it at least is finding the file.
>
>Now, to reply to those who responded:
>Axton:
>
>"You have to make sure that /etc/rpc was updated with the proper program 
>numbers if installing as non-root."
>
>Please tell me more.  My non-root login has permissions to /etc/rpc.  What 
>numbers should I be seeing?
>
>Take a look in the install script and see where it attempts to upack the tar 
>file.  It could be that the user has no permissions to the location where the 
>tar is being unpacked."
>
>A good thing to check on.  I looked at the script and everything appears to be 
>going into files that the non-root login has permissions to, and has been 
>writing into all along.
>
>"It may also be that you are missing a / at the beginning of the path for the 
>installation product:"
>Another good thing to check on.  But yes, the "/" is there.
>
>Joe:
>"What is the error you are getting during the install???"
>"./ar_install : Unable to extract the product files from the CDROM file 
>arsystem/linux/arsystem.tar"
>
>Mac:
>"Yes, before you execute the install, run this command to tell the install you 
>are installing as non-root
>export ARNONROOTINSTALL="TRUE"
>Have good weekend."
>
>Yes, I have set up and exported "ARNONROOTINSTALL="TRUE"".  The installer 
>stops you right away if you don't have ARNONROOTINSTALL="TRUE", and you aren't 
>root.
>
>Thanks again,
>Dwayne Martin
>
> Original message 
>>Date: Fri, 14 Sep 2007 14:20:44 -0400
>>From: Axton <[EMAIL PROTECTED]>  
>>Subject: Re: "arsystem.tar" error installing as non-root  
>>To: arslist@ARSLIST.ORG
>>
>>You have to make sure that /etc/rpc was updated with the proper
>>program numbers if installing as non-root.
>>
>>Take a look in the install script and see where it attempts to upack
>>the tar file.  It could be that the user has no permissions to the
>>location where the tar is being 

Re: Remedy Client 7.1 not caching?

[Jarl Grøneng]

That's a "nice" bug...

--
Jarl


On 9/17/07, Martin Prudhomme <[EMAIL PROTECTED]> wrote:
>
> **
> This major bug have been confirmed by BMC.
>
> The defect id is SW00276623.
>
> ___
> Martin Prud'homme
> 514-380-1228
> - Réacheminé par Martin Prud'homme/VSI/GVL le 2007-09-17 13:14 -
>  *Martin Prud'homme/VSI/GVL*
>
> 2007-09-14 13:55
>   A
> ARSLIST@arslist.org  cc
>
>  Objet
> Remedy Client 7.1 not caching?
>
>
>
>
>
> As anybody noticed that the new Remedy Client version 7.1 does not used
> the cache files?
>
> I noticed a poor performance when I opened a form in Remedy client 7.1. I
> checked the home directory and I saw that the cache file associated to the
>
> form is refreshed each time I open the form. I also generated an API log
> file and I saw ARGetSchema API called each time I opened the form.
>
> This problem does not occur with Remedy client 7.0.1 patch 4.
>
>
> ___
> Martin Prud'homme
>
>
>  __20060125___This posting was submitted with HTML in
> it___

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Re: Large file in system temp directory

[Shellman, David]

Not an import.  I was exporting and I initiated the export.

Dave
--
[EMAIL PROTECTED] (Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) 
To: arslist@ARSLIST.ORG 
Sent: Mon Sep 17 13:27:00 2007
Subject: Re: Large file in system temp directory

** 
Was this an import that someone in your environment actually initiated, or just 
some random function of AR System?
 
Rick
 
On 9/16/07, Shellman, David <[EMAIL PROTECTED]> wrote: 

** 

We moved over to AR System 7.0.1 Patch 003 on Windows 2K3 server that 
connects to a separate Windows 2K3 server running Oracle 10g.


We ran into a situation tonight where a large file was being created in 
the c:\windows\temp directory.  The file was growing quickly.  When the AR 
System services were stopped, the file would disappear immediately.  After some 
trial and error, we discovered that the file was associated with trying to 
create an export file of all the workflow on the server.  The export would time 
out and this file would continue to grow.  Currently using 7.0.1 Patch 003 
admin tool.

I created a ticket with BMC/Remedy.  We'll see how many hoops I have to 
jump through before I get them to understand it's the result of an export.

Dave 

Dave Shellman 

Phone:  (717) 810-3687 
Fax:(717) 810-2124 
email:  [EMAIL PROTECTED]   

Tyco Electronics 
MS 161-043 
PO Box 3608 
Harrisburg, PA 17105-3607 

__20060125___This posting was submitted with HTML 
in it___




-- 
Rick Cook
Cook Enterprises
253-278-4112 __20060125___This posting was submitted with 
HTML in it___ 

Re: Large file in system temp directory

[Rick Cook]

Was this an import that someone in your environment actually initiated, or
just some random function of AR System?

Rick

On 9/16/07, Shellman, David <[EMAIL PROTECTED]> wrote:
>
> **
>
> We moved over to AR System 7.0.1 Patch 003 on Windows 2K3 server that
> connects to a separate Windows 2K3 server running Oracle 10g.
>
> We ran into a situation tonight where a large file was being created in
> the c:\windows\temp directory.  The file was growing quickly.  When the AR
> System services were stopped, the file would disappear immediately.  After
> some trial and error, we discovered that the file was associated with trying
> to create an export file of all the workflow on the server.  The export
> would time out and this file would continue to grow.  Currently using
> 7.0.1 Patch 003 admin tool.
>
> I created a ticket with BMC/Remedy.  We'll see how many hoops I have to
> jump through before I get them to understand it's the result of an export.
>
> Dave
>
> Dave Shellman
>
> Phone:  (717) 810-3687
> Fax:(717) 810-2124
> email:  [EMAIL PROTECTED]
>
> *Tyco** Electronics*
> MS 161-043
> PO Box 3608
> Harrisburg, PA 17105-3607
> __20060125___This posting was submitted with HTML in
> it___




-- 
Rick Cook
Cook Enterprises
253-278-4112

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Remedy Client 7.1 not caching?

[Martin Prudhomme]

This major bug have been confirmed by BMC. 

The defect id is SW00276623.

___
Martin Prud'homme
514-380-1228
- Réacheminé par Martin Prud'homme/VSI/GVL le 2007-09-17 13:14 -

Martin Prud'homme/VSI/GVL 
2007-09-14 13:55

A
ARSLIST@arslist.org
cc

Objet
Remedy Client 7.1 not caching?





As anybody noticed that the new Remedy Client version 7.1 does not used 
the cache files?

I noticed a poor performance when I opened a form in Remedy client 7.1. I 
checked the home directory and I saw that the cache file associated to the 

form is refreshed each time I open the form. I also generated an API log 
file and I saw ARGetSchema API called each time I opened the form.

This problem does not occur with Remedy client 7.0.1 patch 4.


___
Martin Prud'homme



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Re: Introduction and EXTERNAL() operator question - RESOLVED

[Paul Blasquez]

Sorry for the delay, busy (non-work) weekend. :)

Thank you, Thilo and Carey, it was the reference to the database ID that
was stumping me, I was going down the wrong path after the EXTERNAL
operator. (Which is why my google-fu wasn't working...wrong target :p)

I really appreciate the time you both took to explain to me something
that was, as I expected, very simple to the experienced.

This has resolved my issue, Thank you!

-Paul

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Monday, September 17, 2007 6:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Introduction and EXTERNAL() operator question

Paul,

( I think Thilo Stapff hit the nail on the head, but here is a bit
more explanation about why.. I hope it helps.)


I might be misunderstanding the "new guy".. but I think your issue you
are having is with the menu you referred to as 'UserMenu'  and its
qualification. Is that correct?

If so... then I think the root of your problem might not be with the
External Operator as much as with how ARS Menus work with local field
values in general.


Unlike most other ARS objects a Menu is not strictly speaking
"related" to an ARS form. It might do a search of a "remote" ARS form,
but the menu could be attached to any field on any "displayed" form
(or "local" form) for the user. So, when you want to reference a field
on the currently displayed form in the search conditions for the menu
you have to do so by field ID and not by field name.

If the menu needs to use the value that is in a local field (
'Support_Main_Group_ID' with field ID "123456789") on the users
displayed form then the Menus Search qualification would look like
this...

( 'remote_form_field_name' = $123456789$)

[ Assuming that a simple equal condition was needed for the search
menu.]

OR [ for a like search it might be more like...]

( 'remote_form_field_name' LIKE $123456789$+"%")

OR

( 'remote_form_field_name' LIKE "%"+$123456789$+"%")


So... I think your qualification needs to look more like this...


( 'Group List' LIKE $123456789$ +  ";%" )
OR
('Group List' LIKE "%;"  + $123456789$ +  ";%")
OR
( 'Computed Grp List' LIKE $123456789$ +";%" )
OR
( 'Computed Grp List' LIKE "%;"  +$123456789$ +  ";%" )

[ I added hard returns for readability in email, they are not needed,
nor suggested in the actual menu search qualification.]

The above condition however comes with several subtle behaviors.

Like:
 What happens if 'Support_Main_Group_ID' is null.


* So to try to speak a bit to when to use EXTERNAL() in a menu
qualification

If you have a dynamic qualification that is set at run time in an
active link to a local field then the menu object could use that
qualification in that local field as part of it's search conditions.

So lets say you have these fields:

'Assigned-to' (field ID 4)

And you want to find a list of all active 'Request ID's for the
indicated 'Assigned-to' value.

Your menu might be set up with this search condition:

'Status' = "Active" and 'Assigned-to' = $4$

Or.. if you want a more complicated logic in the menu... Like if you
also have a field(s) that lets you select any 'Status' value(s) that
you want displayed, or allows the user to identify a list of
'Assigned-to' values, or even a field that lets you determine the type
of comparisons you want to do with the 'Assigned-to' value... ( = vs
LIKE) that is when the EXTERNAL() operator comes into the picture


So now you add two new fields...

'Match Assigned-to by' (field ID 123456788)
 This is a selection field with these values.
  0 => Equals
  1 => Leading
  2 => Anywhere

'Assigned-to ExternalQual' (field ID 123456787)
 This is a character field, display only, unlimited in length(size = 0)

Then you add three active links to the 'Match Assigned-to by' field
(fires on "Return") to set 'Assigned-to ExternalQual' based on the
user's selection. (one for each value on the selection field)

Example:
AL1...
on return on 'Match Assigned-to by'
Run IF: 'Match Assigned-to by' = "Equals" AND 'Assigned-to' != $NULL$
If action
  Set field 'Assigned-to ExternalQual'  =" 'Assigned-to' =
"""+$Assigned-to$+

AL2...
on return on 'Match Assigned-to by'
Run IF: 'Match Assigned-to by' = "Leading" AND 'Assigned-to' != $NULL$
If action
  Set field 'Assigned-to ExternalQual'  =" 'Assigned-to' LIKE
"""+$Assigned-to$+"%"""

Then your menu would have a qualification like...

'Status' = "Active" AND EXTERNAL($123456787$)

The EXTERNAL operator deals with nulls in a specific way and allows
the logic that is contained in the EXTERNAL field to be arbitrarily
complicated, and only defined at run time in Active Links.

However, all of that is substantially complicated for a "new guy" to
understand, or likely even really need. :)


But more info can be found here too:

http://www.buoyantsolutions.net/PUBLIC/Community/EXTERNAL_viewlet_swf.ht
ml

And other nice stuff can be found here:

http://www

Re: Ticket Reporting - Outside Normal Business Hours RESOLVED (U)

[Hennigan, Sandra H CTR OSD-CIO]

UNCLASSIFIED

Thank you, thank you to all that responded.
A collection of very workable queries.

Sandra Hennigan

OSD Enterprise Remedy Administrator
Office # 703-602-2525 x251

Apparently, there is nothing that cannot happen today.  Mark Twain

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Friday, September 14, 2007 2:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Ticket Reporting - Outside Normal Business Hours (U)


Just add additional criteria for the date

(('Create Date' >= "08/01/2007") AND ('Create Date' < "09/01/2007")) AND
...

If you are doing this in a Macro change "08/01/2007" to "$Start Date$" and
"09/01/2007" to "$End Date$" so it will prompt you

Fred

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent: Friday, September 14, 2007 1:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Ticket Reporting - Outside Normal Business Hours (U)

UNCLASSIFIED

Do you know of a way to wildcard the date so that I can report on all of
"last month's" after hours tickets?

Sandra Hennigan

OSD Enterprise Remedy Administrator
Office # 703-602-2525 x251

Apparently, there is nothing that cannot happen today.  Mark Twain

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Friday, September 14, 2007 11:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Ticket Reporting - Outside Normal Business Hours (U)


**
Here is an example

All tickets created between 5pm and 7am on any day:

(( 'Create Date' - "1/1/70") % 86400) >= 17 * 3600) AND ((( 'Create
Date' - "1/1/70" ) % 86400) <= 24 * 3600))
OR
 'Create Date' - "1/1/70") % 86400) >= 0 * 3600) AND ((( 'Create
Date' - "1/1/70" ) % 86400) <= 7 * 3600

Fred


  _

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Julie L Kanakanui JLKANAKA
Sent: Friday, September 14, 2007 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Ticket Reporting - Outside Normal Business Hours (U)


**
"great searches that will find records based on time criteria and the
day piece of the date/time stamp is ignored..."

I'd be very interested to hear more about such searches if anyone has any!
We need to do this also.

Thanks,


Julie Kanakanui
Remedy Administrator/Developer
Information Technology Services
University of North Carolina at Greensboro [EMAIL PROTECTED]



"Shellman, David" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"


09/13/2007 02:03 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc
Subject
Re: Ticket Reporting - Outside Normal Business Hours  (U)






In the past folks have presented some great searches that will find
records based on time criteria and the day piece of the date/time stamp is
ignored.

Another process that can be used is to set a hidden field using Business
Hours rules when the record is Resolved.  The process adds 0 seconds to
the current time.  If it is outside of the business hours the hidden field
will not be the same as the Resolved Date field.

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent: Thursday, September 13, 2007 1:56 PM
To: arslist@ARSLIST.ORG
Subject: Ticket Reporting - Outside Normal Business Hours (U)

UNCLASSIFIED

Our environment -
Windows server 2003
ARS 6.3 patch 21
SQL 2000
Help Desk 5.5
SLA 5.5

I need to build a report that will include tickets submitted and/or
resolved outside of normal business hours.

The "Business Tag" field is of no assistance because it is written to on
submit; tickets resolved after normal hours may have been submitted at any
time in the past. The "Assigned to Group+" field is of no assistance
because any of our techs may provide a service in or out side of normal
business hours.

Tickets will have been submitted and/or resolved after 1800 and before
0700 daily, Sunday thru Saturday.

I have Crystal Reports. Any assistance is appreciated. Thanks.

Sandra Hennigan

OSD Enterprise Remedy Administrator
Office # 703-602-2525 x251

Apparently, there is nothing that cannot happen today.  Mark Twain

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smime.p7s
Description: S/MIME cryptographic signature

Advanced Search Documentation

[remedy]

Hello,
I was wondering if anyone has any documentation regarding Advanced Searching in
Remedy, like a user manual or training guide. I have some clients that would
like this information, and I thought I would see if I could benefit from
somebody elses efforts ;)

Thanks

Les Ganton

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Re: "arsystem.tar" error installing as non-root

[Axton]

"You have to make sure that /etc/rpc was updated with the proper
program numbers if installing as non-root."

Please tell me more.  My non-root login has permissions to /etc/rpc.
What numbers should I be seeing?

The root instructions will be written to stdout during the
installation process for this step.

Axton Grams

On 9/17/07, Dwayne Martin <[EMAIL PROTECTED]> wrote:
> First of all, Thank You! to those who responded.
>
> In the installation screen output I am finding:
>
> **
> -- List of Extracted Files ---
> bin/
> bin/runmacro
> tar: bin/runmacro: Wrote only 1536 of 10240 bytes
> tar: Skipping to next header
> tar: Archive contains obsolescent base-64 headers
> tar: help: Not found in archive
> tar: locale: Not found in archive
> tar: templates: Not found in archive
> tar: plugins/ssoldap: Not found in archive
> tar: plugins/ardbcconf: Not found in archive
> tar: plugins/areahub: Not found in archive
> tar: plugins/serveradmin: Not found in archive
> tar: plugins/FlashboardObject: Not found in archive
> tar: ora_db: Not found in archive
> tar: samples: Not found in archive
> tar: z: Not found in archive
> tar: Error exit delayed from previous errors
>
> **
>
> I copied "arsystem.tar" to a "temp" file and un-tarred it.  It produced a lot 
> of folders with subfolders and files.  "help", "templates", "plugins", 
> "ora_db" and "z" are not there, but "locale" and "samples" distinctly are.  
> (I get variations on the list of things it can't find.)
>
> Could this be the problem?  If so, why hasn't anybody else noticed it?  I'm 
> surely not the first person to try installing 7.1 (altho I may be the first 
> to install as non-root).  And why am I getting the same error when 
> re-installing 7.0.1, which I have installed successfully in the past?
>
> I tried renaming "arsystem.tar" to "arsystem.tar.bk" and the installer 
> complained right away, so it at least is finding the file.
>
> Now, to reply to those who responded:
> Axton:
>
> "You have to make sure that /etc/rpc was updated with the proper program 
> numbers if installing as non-root."
>
> Please tell me more.  My non-root login has permissions to /etc/rpc.  What 
> numbers should I be seeing?
>
> Take a look in the install script and see where it attempts to upack the tar 
> file.  It could be that the user has no permissions to the location where the 
> tar is being unpacked."
>
> A good thing to check on.  I looked at the script and everything appears to 
> be going into files that the non-root login has permissions to, and has been 
> writing into all along.
>
> "It may also be that you are missing a / at the beginning of the path for the 
> installation product:"
> Another good thing to check on.  But yes, the "/" is there.
>
> Joe:
> "What is the error you are getting during the install???"
> "./ar_install : Unable to extract the product files from the CDROM file 
> arsystem/linux/arsystem.tar"
>
> Mac:
> "Yes, before you execute the install, run this command to tell the install 
> you are installing as non-root
> export ARNONROOTINSTALL="TRUE"
> Have good weekend."
>
> Yes, I have set up and exported "ARNONROOTINSTALL="TRUE"".  The installer 
> stops you right away if you don't have ARNONROOTINSTALL="TRUE", and you 
> aren't root.
>
> Thanks again,
> Dwayne Martin
>
>  Original message 
> >Date: Fri, 14 Sep 2007 14:20:44 -0400
> >From: Axton <[EMAIL PROTECTED]>
> >Subject: Re: "arsystem.tar" error installing as non-root
> >To: arslist@ARSLIST.ORG
> >
> >You have to make sure that /etc/rpc was updated with the proper
> >program numbers if installing as non-root.
> >
> >Take a look in the install script and see where it attempts to upack
> >the tar file.  It could be that the user has no permissions to the
> >location where the tar is being unpacked.
> >
> >It may also be that you are missing a / at the beginning of the path
> >for the installation product:
> >
> >./ar_install : Unable to extract the product files from
> >the CDROM file arsystem/linux/arsystem.tar
> >^^
> >
> >Axton Grams
> >
> >On 9/14/07, Dwayne Martin <[EMAIL PROTECTED]> wrote:
> >> Hello Everyone,
> >>
> >> I am upgrading our Linux AR Server from 7.0.1 to 7.1 as non-root. (Oracle 
> >> 10.2 db)
> >>
> >> Everything went OK till the very end when I got:
> >>
> >> * * *
> >> ./ar_install : Unable to extract the product files from
> >> the CDROM file arsystem/linux/arsystem.tar
> >>
> >> * * *
> >>
> >> The message referred me to two log files, one of which simply repeated 
> >> what I saw on the screen, and the other gave the date and time of 
> >> installation.
> >>
> >> I logged in as root, and gave "arsystem/linux/arsystem.tar" total 
> >> permissions.  I can see it with my non-root login.
> >>
> >> But when I tried the installation again I got the same error.
> >>
> >> And here is what makes it really bad.  I restart the AR System, and it 
> >> says "Action Request System initialization is complete," but when I tr

Re: "arsystem.tar" error installing as non-root

[Jiri Pospisil]

++
Please Read The Disclaimer At The Bottom Of This Email
++

Dwayne,

this might be a rather wild shot, but I found this on the internet:


error: tar: Archive contains obsolescent base-64 headers

Here is a simple solution that works for me:
gzip -d file.tar.gz
and then do 
tar -xf file.tar
And it extracts without errors.

--

I also remember having problems with extracting from a tar archive when file 
path in the archive was longer than 254 characters, but I guess this is not the 
case here.

Hope this will help.

Regards
Jiri Pospisil

Remedy Administrator
IT Production
 
LCH.Clearnet


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Dwayne Martin
Sent: 17 September 2007 16:50
To: arslist@ARSLIST.ORG
Subject: Re: "arsystem.tar" error installing as non-root


First of all, Thank You! to those who responded.

In the installation screen output I am finding:

**
-- List of Extracted Files ---
bin/
bin/runmacro
tar: bin/runmacro: Wrote only 1536 of 10240 bytes
tar: Skipping to next header
tar: Archive contains obsolescent base-64 headers
tar: help: Not found in archive
tar: locale: Not found in archive
tar: templates: Not found in archive
tar: plugins/ssoldap: Not found in archive
tar: plugins/ardbcconf: Not found in archive
tar: plugins/areahub: Not found in archive
tar: plugins/serveradmin: Not found in archive
tar: plugins/FlashboardObject: Not found in archive
tar: ora_db: Not found in archive
tar: samples: Not found in archive
tar: z: Not found in archive
tar: Error exit delayed from previous errors

**

I copied "arsystem.tar" to a "temp" file and un-tarred it.  It produced a lot 
of folders with subfolders and files.  "help", "templates", "plugins", "ora_db" 
and "z" are not there, but "locale" and "samples" distinctly are.  (I get 
variations on the list of things it can't find.) 

Could this be the problem?  If so, why hasn't anybody else noticed it?  I'm 
surely not the first person to try installing 7.1 (altho I may be the first to 
install as non-root).  And why am I getting the same error when re-installing 
7.0.1, which I have installed successfully in the past?

I tried renaming "arsystem.tar" to "arsystem.tar.bk" and the installer 
complained right away, so it at least is finding the file.

Now, to reply to those who responded:
Axton:

"You have to make sure that /etc/rpc was updated with the proper program 
numbers if installing as non-root."

Please tell me more.  My non-root login has permissions to /etc/rpc.  What 
numbers should I be seeing?

Take a look in the install script and see where it attempts to upack the tar 
file.  It could be that the user has no permissions to the location where the 
tar is being unpacked."

A good thing to check on.  I looked at the script and everything appears to be 
going into files that the non-root login has permissions to, and has been 
writing into all along.

"It may also be that you are missing a / at the beginning of the path for the 
installation product:"
Another good thing to check on.  But yes, the "/" is there.

Joe:
"What is the error you are getting during the install???"
"./ar_install : Unable to extract the product files from the CDROM file 
arsystem/linux/arsystem.tar"

Mac:
"Yes, before you execute the install, run this command to tell the install you 
are installing as non-root
export ARNONROOTINSTALL="TRUE"
Have good weekend."

Yes, I have set up and exported "ARNONROOTINSTALL="TRUE"".  The installer stops 
you right away if you don't have ARNONROOTINSTALL="TRUE", and you aren't root.

Thanks again,
Dwayne Martin

 Original message 
>Date: Fri, 14 Sep 2007 14:20:44 -0400
>From: Axton <[EMAIL PROTECTED]>  
>Subject: Re: "arsystem.tar" error installing as non-root  
>To: arslist@ARSLIST.ORG
>
>You have to make sure that /etc/rpc was updated with the proper
>program numbers if installing as non-root.
>
>Take a look in the install script and see where it attempts to upack
>the tar file.  It could be that the user has no permissions to the
>location where the tar is being unpacked.
>
>It may also be that you are missing a / at the beginning of the path
>for the installation product:
>
>./ar_install : Unable to extract the product files from
>the CDROM file arsystem/linux/arsystem.tar
>^^
>
>Axton Grams
>
>On 9/14/07, Dwayne Martin <[EMAIL PROTECTED]> wrote:
>> Hello Everyone,
>>
>> I am upgrading our Linux AR Server from 7.0.1 to 7.1 as non-root. (Oracle 
>> 10.2 db)
>>
>> Everything went OK till the very end when I got:
>>
>> * * *
>> ./ar_install : Unable to extract the product files from
>> the CDROM file arsystem/linux/arsystem.tar
>>
>> * * *
>>
>> The message referred me to two log files, one of which simply repeated what

Anyone tried installing 7.1 + apps on a RHEL 5 server?

[Moore, Chris]

Hey all- 

 

We have a ticket open with BMC but have not gotten a response back yet.
While RHEL 5 is supposed to be a supported platform with 7.1, we're
having some problems with our install.  

 

The first thing we ran across was a syntax error when an install script
for ARServer was doing a version check of the OS.  Apparently it was
looking for a 3 digit version number and RHEL returned a 4 digit one.
We got around this by changing the script to reflect our version number
was good, but it shows that the script could not have been tested on
RHEL 5.

 

Now we're trying to install the apps, and while the install says it has
completed, there are errors all over the place.  The worst is the one we
have opened the ticket against.  Here's what we sent them, minus the
attachments which I can provide to anyone who would like to see them.

 

Our installation of Incident Response is failing on many definition
imports when we review the output in RemedyIncidentManagement.html file
(attached).  Also, there are a number of errors seen in the output of
the script that indicate problems with memory allocation, followed by a
dump of a memory map.

 

Possible error:Continue waiting?  [y] *** glibc detected *** ./arplugin:
double free or corruption (out): 0x04246278 ***

 

Could this be a library conflict with RHEL 5?  Here are the glibc
libraries I have installed on the server:

[EMAIL PROTECTED] ~]# rpm -qa | grep glibc

glibc-common-2.5-12

glibc-headers-2.5-12

compat-glibc-headers-2.3.4-2.26

glibc-2.5-12

glibc-devel-2.5-12

compat-glibc-2.3.4-2.26

 

I have also attached the list of all rpm packages installed (output of
rpm -qa) to help in reproducing the problem.  

 

kernel info:

$ uname -a

Linux dev001 2.6.18-8.1.8.el5 #1 SMP Mon Jun 25 17:06:19 EDT 2007 i686
i686 i386 GNU/Linux

 

It seems to us that the scripts are simply broken.  Has anyone actually
gotten 7.1 and the apps installed on RHEL 5?

 

We are installing as ROOT and the DB is Oracle 10g.

 

Thanks,

Chris

 


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Re: help

[Shibu Samuel]

Thanks for the help Roger. 
On which form I have to check,  HPD:Help Desk? 
 
Please advice. 

Thanks 
Shibu Samuel 
 
 



From: Action Request System discussion list(ARSList) on behalf of Roger Justice
Sent: Tue 11/09/2007 12:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: help


** This is the standard text report. To export the data you will have to open 
Incident work info and search on the field Incident Number. Now you can export 
to a file.


-Original Message-
From: Shibu Samuel <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 11 Sep 2007 4:47 am
Subject: help


Hi List, 
 
How to Export a Work info entries in a file.
 
We are using Incident Management 7.0.
Steps to export a work info file
1. Select workinfo entries under Work Info TAB
2. Click on Report button
3. A page will open, select report - > Export to file (Export to file is greyed 
out)

Please advice. 
 
Thanks 
Shibu Samuel 

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Email and AIM finally together. You've gotta check out free AOL Mail 

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__20060125___This posting was submitted with HTML in it___ 

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Re: BMC Support

[tgaltamore]

Actually Susan, if you stop using their products all together you can once 
again participate in the capitalist system. BTW... what are BMC's consequences 
for failing to meet the service levels of our support contracts?

Best Regards,
Tom

- Original Message -
From: Susan Palmer 
Date: Friday, September 14, 2007 8:09 pm
Subject: Re: BMC Support
To: arslist@ARSLIST.ORG

> And Tom ... when you make the point that they are pushing 
> customers to find
> a partner for support ... you have to remember the partner has 
> to HAVE BMC
> PERMISSION to do their job for them. You cannot just change who 
> you get
> support from without BMC PERMISSION. I find it totally against all
> capitalism principles that you have to have BMC PERMISSION to 
> buy support
> from the company that best suits your needs. Especially since 
> the company
> is one of their partners! I always thought you have the 
> opportunity to buy
> the product/service that will work best for you. I didn't think 
> that we
> were doing business with a dictatorship. And if BMC is worried 
> they will
> loose too much support service maybe that is an alternative 
> direction they
> should consider seriously. If you don't really want to do the 
> job then let
> your partners do it and you concentrate on good development and 
> productrelease processes.
> 
> Please I want my email engine to just keep running and not 
> stopping for no
> reason. Could you work on that? And that is just one simple 
> request, not
> earth shattering.
> 
> Susan
> 
> 
> On 9/14/07, [EMAIL PROTECTED] wrote:
> >
> > ** Hi Warren,
> >
> > The Fast Track support is now an utter farce. We used to have
> > Remedy's Express Support where we were contacted in 4 hours or 
> less, usually
> > far less. Now there are different tears of Fast-Track I am not 
> sure but I
> > think its like this... Low priority tear... whenever or 12 
> hours whichever
> > comes last. Then the Medium tears
> > 8 - 12 hours, then the High tears... 4-8 hours, and finally 
> critical> tears 4 hours or less.
> > All of which has us shedding tears for the former service 
> excellence we
> > once experienced.
> > When we looked at ITSM7 and ESS the point our BMC rep pushed 
> was that we
> > could count on their support. That may have been true in the 
> past but
> > now well when we had some troubles recently and could no 
> longer wait on
> > our fast-track support Bouyant's people stepped up to the 
> plate as a
> > courtesy. Good thing they couldn't be relied on like BMC to 
> make us wait for
> > an email.
> > They just conference called and got to the root of the matter. 
> Gidd you're
> > a model of inefficiency lol. Lately under Jorge Batista they 
> are making an
> > effort, but the blame I believe falls higher up for this new 
> Fast Track
> > policy. Its awful business and awfully bad for the customer. 
> Its not pushing
> > customers to find a channel partner for support, but rather a new
> > application entirely. They need wise up soon.
> >
> > Best Regards,
> > Tom Altamore
> >
> > - Original Message -
> > From: Warren Baltimore
> > Date: Friday, September 14, 2007 3:10 pm
> > Subject: Re: BMC Support
> > To: arslist@ARSLIST.ORG
> >
> > > Ron,
> > >
> > > That sounds eerily familar!
> > >
> > > I know that I'll be bringing this up at UserWorld. I hope
> > > others do as
> > > well
> > >
> > > BMC is doing a pretty good job of draining Remedy dry
> > >
> > > Really building up the good will guys! Way to go!
> > >
> > > Warren
> > >
> > >
> > > On 9/14/07, Smith, Ron wrote:
> > > >
> > > > **
> > > >
> > > > Warren,
> > > >
> > > > I feel your pain. I had an issue with setting up the Email
> > > Engine for
> > > > Incoming emails. It would just stop for no apparent reason.
> > > I was using
> > > > the MAPI protocol and Outlook 2000 as the mail client on the
> > > server. I was
> > > > told that all of the engineers for Email Engine were in India.
> > > When it was
> > > > email communication, it was in broken English. I escalated
> > > this through my
> > > > account rep to get someone to talk with on the phone. Not
> > > much better with
> > > > the accent, plus they only wanted to work with me at 7AM
> > > Pacific time. That
> > > > is the time I get to work, and like most people, you have some
> > > things to get
> > > > through just to start your day. I sent log file after log
> > > file. Still no
> > > > answer to my problem. I suspected that I needed to upgrade
> > > the email client
> > > > to Outlook 2003, but no one could ever give me a confirmation.
> > > The
> > > > interaction went on for about 3 months. I kept firing off
> > > escalation emails
> > > > to my account rep, and she kept escalating on their end.
> > > Needless to say,
> > > > on recommendation from my Email Administrator, I upgraded to
> > > Outlook 2003
> > > > and the problem magically went away. Imagine that, solved my
> > > own problem
> > > > after 3 months of misery with support. So I am 

Re: Disable a filter

[Thad K Esser]

If you didn't want to restart the server, you could use arsignal with the 
"-g" option.

arsignal (arsignal.exe)

The arsignal utility forces an AR System server to load or reload 
information. The process can be run on any machine.
Synopsis:
arsignal {-c|-g|-l|-a} [:port][sigArgument]

The server name identifies the server that is to reload information. If a 
TCP port is to be specified as well (needed if the server does not 
register with AR System Portmapper), it is appended to the server name, 
separated by a colon. The string sigArgument is applicable when using the 
-a option.

Options You can specify one of the following options:
-c 
Causes the server to reload information from its configuration 
file ar.conf (ar.cfg).
-g
Causes the server to reload group and data dictionary information 
from the database.
-l
Causes the server to reload license information.
-a
Causes the server to update internal Alert user information using 
the details provided in sigArgument.

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"Carey Matthew Black" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

09/17/2007 05:32 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Disable a filter






Frank,

Do not forget to stop and start the Remedy server to get it to see the 
change.

Or the person can just use the Admin Tool or the API and avoid the
server restart.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/17/07, Frank Caruso <[EMAIL PROTECTED]> wrote:
> ** You could try:
>
> update filter set enable = 1 where name= ''
>
>
>
>
> On 9/17/07, roseta < [EMAIL PROTECTED]> wrote:
> > hello,
> >
> > I have created a filter which caused lots of notification emails to be
> > created and this caused the system to hang. now I want to disable it. 
Can
> I
> > do that from backend?
> >
> >
> > Regards,
> >
> > --
> > View this message in context:
> http://www.nabble.com/Disable-a-filter-tf4465837.html#a12733418
> > Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
> >
> >
>
> --
> Frank Caruso
> Specific Integration, Inc.
> Senior Remedy Engineer, ITIL Foundation Certified
> www.specificintegration.com
> 703-376-1249

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Re: "arsystem.tar" error installing as non-root

[Dwayne Martin]

First of all, Thank You! to those who responded.

In the installation screen output I am finding:

**
-- List of Extracted Files ---
bin/
bin/runmacro
tar: bin/runmacro: Wrote only 1536 of 10240 bytes
tar: Skipping to next header
tar: Archive contains obsolescent base-64 headers
tar: help: Not found in archive
tar: locale: Not found in archive
tar: templates: Not found in archive
tar: plugins/ssoldap: Not found in archive
tar: plugins/ardbcconf: Not found in archive
tar: plugins/areahub: Not found in archive
tar: plugins/serveradmin: Not found in archive
tar: plugins/FlashboardObject: Not found in archive
tar: ora_db: Not found in archive
tar: samples: Not found in archive
tar: z: Not found in archive
tar: Error exit delayed from previous errors

**

I copied "arsystem.tar" to a "temp" file and un-tarred it.  It produced a lot 
of folders with subfolders and files.  "help", "templates", "plugins", "ora_db" 
and "z" are not there, but "locale" and "samples" distinctly are.  (I get 
variations on the list of things it can't find.) 

Could this be the problem?  If so, why hasn't anybody else noticed it?  I'm 
surely not the first person to try installing 7.1 (altho I may be the first to 
install as non-root).  And why am I getting the same error when re-installing 
7.0.1, which I have installed successfully in the past?

I tried renaming "arsystem.tar" to "arsystem.tar.bk" and the installer 
complained right away, so it at least is finding the file.

Now, to reply to those who responded:
Axton:

"You have to make sure that /etc/rpc was updated with the proper program 
numbers if installing as non-root."

Please tell me more.  My non-root login has permissions to /etc/rpc.  What 
numbers should I be seeing?

Take a look in the install script and see where it attempts to upack the tar 
file.  It could be that the user has no permissions to the location where the 
tar is being unpacked."

A good thing to check on.  I looked at the script and everything appears to be 
going into files that the non-root login has permissions to, and has been 
writing into all along.

"It may also be that you are missing a / at the beginning of the path for the 
installation product:"
Another good thing to check on.  But yes, the "/" is there.

Joe:
"What is the error you are getting during the install???"
"./ar_install : Unable to extract the product files from the CDROM file 
arsystem/linux/arsystem.tar"

Mac:
"Yes, before you execute the install, run this command to tell the install you 
are installing as non-root
export ARNONROOTINSTALL="TRUE"
Have good weekend."

Yes, I have set up and exported "ARNONROOTINSTALL="TRUE"".  The installer stops 
you right away if you don't have ARNONROOTINSTALL="TRUE", and you aren't root.

Thanks again,
Dwayne Martin

 Original message 
>Date: Fri, 14 Sep 2007 14:20:44 -0400
>From: Axton <[EMAIL PROTECTED]>  
>Subject: Re: "arsystem.tar" error installing as non-root  
>To: arslist@ARSLIST.ORG
>
>You have to make sure that /etc/rpc was updated with the proper
>program numbers if installing as non-root.
>
>Take a look in the install script and see where it attempts to upack
>the tar file.  It could be that the user has no permissions to the
>location where the tar is being unpacked.
>
>It may also be that you are missing a / at the beginning of the path
>for the installation product:
>
>./ar_install : Unable to extract the product files from
>the CDROM file arsystem/linux/arsystem.tar
>^^
>
>Axton Grams
>
>On 9/14/07, Dwayne Martin <[EMAIL PROTECTED]> wrote:
>> Hello Everyone,
>>
>> I am upgrading our Linux AR Server from 7.0.1 to 7.1 as non-root. (Oracle 
>> 10.2 db)
>>
>> Everything went OK till the very end when I got:
>>
>> * * *
>> ./ar_install : Unable to extract the product files from
>> the CDROM file arsystem/linux/arsystem.tar
>>
>> * * *
>>
>> The message referred me to two log files, one of which simply repeated what 
>> I saw on the screen, and the other gave the date and time of installation.
>>
>> I logged in as root, and gave "arsystem/linux/arsystem.tar" total 
>> permissions.  I can see it with my non-root login.
>>
>> But when I tried the installation again I got the same error.
>>
>> And here is what makes it really bad.  I restart the AR System, and it says 
>> "Action Request System initialization is complete," but when I try to sign 
>> in on the User tool I get. "ARERR [90] Cannot establish a network connection 
>> to the AR System server : rem2 (0) : RPC: Program not registered."  "ps -ef 
>> | grep armonitor" etc shows that none of the vital processes are running.
>>
>> Fortunately this isn't our live server, but I can't do any development work 
>> till this gets solved.
>>
>> Finally I decided to reinstall the 7.0.1 version.  But when I do (I've tried 
>> it twice) I get the same error.  I've installed 7.0.1 several times and 
>> never seen this error.
>>
>> Any idea what is going on and what I can do about it?
>>
>

Re: Question regarding Memory Leaks

[Chintan Shah]

I am not sure if group received my email.

Thanks for help in advance.

Cheers
Chintan

Chintan Shah <[EMAIL PROTECTED]> wrote: Hi all,

Has anyone noticed memory leaks while having escalation fire and performing an 
APPLICATION-DELETE-ENTRY?

I am on Remedy 6.03 patch 20, Solaris 10.

We are trying to clear out old data through escalation and instead of using 
available memory, it asks for more memory.

Thanks
Chintan.


-
Catch up on fall's hot new shows on Yahoo! TV.  Watch previews, get listings, 
and more!  

   
-
Pinpoint customers who are looking for what you sell. 

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Re: Corrupt InstanceIDs

[Peter Romain]

What problems are you seeing?

The format of the instance ids is not important. They do, however, need to
be unique and must be guaranteed to remain unique in the future.

If you are seeing problems it's likely that the data was imported
incorrectly or was corrupted after import.




> Have been checking the CMDB base forms '_' and found that the instanceID
> does not look like a system generated one ... the create dates for some of
> the records are all the same, so this could have happened during some
> batch import ..
>   This is causing few problems of course and want to know what's the best
> way to resolve this.
>
>   As I am very new to CMDB I would like to ask for some advise from those
> who are very hot with CMDB.
>
>   Is there anywehere I can find what the instanceIDs for these assets are
> and modify them... or better delete and recreate these records again.
>
>   Thanks in advance
>
>
>
>
> -
>  Ne gardez plus qu'une seule adresse mail ! Copiez vos mails vers Yahoo!
> Mail
>
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Re: AR System 7.1 "Service" action working?

[Hugo Visser]

Thanks Sebastiaan,

I just figured it out myself by coincidence and I can confirm that if you
use some (dummy) request id field it does work. As I understand the request
id should be optional, so I'll file a bug later this week.

Hugo

On 9/17/07, Sebastiaan De Man <[EMAIL PROTECTED]> wrote:
>
> ** Hi Hugo,
>
> It works when you fill in a Request ID, if you leave the field blank it
> crashed the user tool with me as well. Logging with me shows the same error
> message as you have.
>
> I did not report an issue jet because my User tool runs on Windows 2003
> server so I thought it might be related to that.
>
> Cheers,
>
> Sebastiaan
>
>
> 2007/9/17, Hugo Visser <[EMAIL PROTECTED]>:
> >
> > ** Hi,
> >
> > Has anybody gotten the active link "service" action working? During beta
> > it was working somewhat, but in the release I can't get it to do anything
> > but crash the user tool.
> > If it doesn't crash it just logs a "goto guide label" action in the
> > workflow log and doesn't do anything (API logging doesn't show the ARService
> > call).
> >
> > Anybody more lucky than this or should I file an issue?
> >
> > Hugo
> >
> > __20060125___This posting was submitted with HTML in
> > it___
>
>
> __20060125___This posting was submitted with HTML in
> it___

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Re: AR System 7.1 "Service" action working?

[Sebastiaan De Man]

Hi Hugo,

It works when you fill in a Request ID, if you leave the field blank it
crashed the user tool with me as well. Logging with me shows the same error
message as you have.

I did not report an issue jet because my User tool runs on Windows 2003
server so I thought it might be related to that.

Cheers,

Sebastiaan


2007/9/17, Hugo Visser <[EMAIL PROTECTED]>:
>
> ** Hi,
>
> Has anybody gotten the active link "service" action working? During beta
> it was working somewhat, but in the release I can't get it to do anything
> but crash the user tool.
> If it doesn't crash it just logs a "goto guide label" action in the
> workflow log and doesn't do anything (API logging doesn't show the ARService
> call).
>
> Anybody more lucky than this or should I file an issue?
>
> Hugo
>
> __20060125___This posting was submitted with HTML in
> it___

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AR System 7.1 "Service" action working?

[Hugo Visser]

Hi,

Has anybody gotten the active link "service" action working? During beta it
was working somewhat, but in the release I can't get it to do anything but
crash the user tool.
If it doesn't crash it just logs a "goto guide label" action in the workflow
log and doesn't do anything (API logging doesn't show the ARService call).

Anybody more lucky than this or should I file an issue?

Hugo

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ADM: Last day for Nominations for ARSlist Awards

[Daniel Bloom]

Voting will begin tomorrow.

 

I will be posting the parameters for this year,

minimum number of votes etc.

 

Nominations have gone well,

and we should have some interesting races.

 

However, we could still use some Utility/Product nominations.

 

If you don't know what this is about, refer to recent postings by

me about ARSlist Awards, you have dozens of archives to choose

from.

 

. Daniel


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Re: Introduction and EXTERNAL() operator question

[Carey Matthew Black]

Paul,

( I think Thilo Stapff hit the nail on the head, but here is a bit
more explanation about why.. I hope it helps.)


I might be misunderstanding the "new guy".. but I think your issue you
are having is with the menu you referred to as 'UserMenu'  and its
qualification. Is that correct?

If so... then I think the root of your problem might not be with the
External Operator as much as with how ARS Menus work with local field
values in general.


Unlike most other ARS objects a Menu is not strictly speaking
"related" to an ARS form. It might do a search of a "remote" ARS form,
but the menu could be attached to any field on any "displayed" form
(or "local" form) for the user. So, when you want to reference a field
on the currently displayed form in the search conditions for the menu
you have to do so by field ID and not by field name.

If the menu needs to use the value that is in a local field (
'Support_Main_Group_ID' with field ID "123456789") on the users
displayed form then the Menus Search qualification would look like
this...

( 'remote_form_field_name' = $123456789$)

[ Assuming that a simple equal condition was needed for the search menu.]

OR [ for a like search it might be more like...]

( 'remote_form_field_name' LIKE $123456789$+"%")

OR

( 'remote_form_field_name' LIKE "%"+$123456789$+"%")


So... I think your qualification needs to look more like this...


( 'Group List' LIKE $123456789$ +  ";%" )
OR
('Group List' LIKE "%;"  + $123456789$ +  ";%")
OR
( 'Computed Grp List' LIKE $123456789$ +";%" )
OR
( 'Computed Grp List' LIKE "%;"  +$123456789$ +  ";%" )

[ I added hard returns for readability in email, they are not needed,
nor suggested in the actual menu search qualification.]

The above condition however comes with several subtle behaviors.

Like:
 What happens if 'Support_Main_Group_ID' is null.


* So to try to speak a bit to when to use EXTERNAL() in a menu
qualification

If you have a dynamic qualification that is set at run time in an
active link to a local field then the menu object could use that
qualification in that local field as part of it's search conditions.

So lets say you have these fields:

'Assigned-to' (field ID 4)

And you want to find a list of all active 'Request ID's for the
indicated 'Assigned-to' value.

Your menu might be set up with this search condition:

'Status' = "Active" and 'Assigned-to' = $4$

Or.. if you want a more complicated logic in the menu... Like if you
also have a field(s) that lets you select any 'Status' value(s) that
you want displayed, or allows the user to identify a list of
'Assigned-to' values, or even a field that lets you determine the type
of comparisons you want to do with the 'Assigned-to' value... ( = vs
LIKE) that is when the EXTERNAL() operator comes into the picture


So now you add two new fields...

'Match Assigned-to by' (field ID 123456788)
 This is a selection field with these values.
  0 => Equals
  1 => Leading
  2 => Anywhere

'Assigned-to ExternalQual' (field ID 123456787)
 This is a character field, display only, unlimited in length(size = 0)

Then you add three active links to the 'Match Assigned-to by' field
(fires on "Return") to set 'Assigned-to ExternalQual' based on the
user's selection. (one for each value on the selection field)

Example:
AL1...
on return on 'Match Assigned-to by'
Run IF: 'Match Assigned-to by' = "Equals" AND 'Assigned-to' != $NULL$
If action
  Set field 'Assigned-to ExternalQual'  =" 'Assigned-to' =
"""+$Assigned-to$+

AL2...
on return on 'Match Assigned-to by'
Run IF: 'Match Assigned-to by' = "Leading" AND 'Assigned-to' != $NULL$
If action
  Set field 'Assigned-to ExternalQual'  =" 'Assigned-to' LIKE
"""+$Assigned-to$+"%"""

Then your menu would have a qualification like...

'Status' = "Active" AND EXTERNAL($123456787$)

The EXTERNAL operator deals with nulls in a specific way and allows
the logic that is contained in the EXTERNAL field to be arbitrarily
complicated, and only defined at run time in Active Links.

However, all of that is substantially complicated for a "new guy" to
understand, or likely even really need. :)


But more info can be found here too:

http://www.buoyantsolutions.net/PUBLIC/Community/EXTERNAL_viewlet_swf.html

And other nice stuff can be found here:

http://www.buoyantsolutions.net/ARS_Education.html


But since I am sure that both of those links have been posted
before... I am left wondering if your Google foo is weaker than you
lead us to believe ( Just kidding )

HTH

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/14/07, Paul Blasquez <[EMAIL PROTECTED]> wrote:
> Hello,
>
> I am new to Remedy development; a lot of the questions I will have may
> be very elementary to most of you, but I can assure you I will go
> through all the pertinent documentation and look through the archives of
> arslist as well 

Corrupt InstanceIDs

[Frex Popo]

Have been checking the CMDB base forms '_' and found that the instanceID does 
not look like a system generated one ... the create dates for some of the 
records are all the same, so this could have happened during some batch import 
..
  This is causing few problems of course and want to know what's the best way 
to resolve this. 
   
  As I am very new to CMDB I would like to ask for some advise from those who 
are very hot with CMDB.
   
  Is there anywehere I can find what the instanceIDs for these assets are and 
modify them... or better delete and recreate these records again.
   
  Thanks in advance
   
   

   
-
 Ne gardez plus qu'une seule adresse mail ! Copiez vos mails vers Yahoo! Mail 

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Re: Disable a filter

[Carey Matthew Black]

Frank,

Do not forget to stop and start the Remedy server to get it to see the change.

Or the person can just use the Admin Tool or the API and avoid the
server restart.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/17/07, Frank Caruso <[EMAIL PROTECTED]> wrote:
> ** You could try:
>
> update filter set enable = 1 where name= ''
>
>
>
>
> On 9/17/07, roseta < [EMAIL PROTECTED]> wrote:
> > hello,
> >
> > I have created a filter which caused lots of notification emails to be
> > created and this caused the system to hang. now I want to disable it. Can
> I
> > do that from backend?
> >
> >
> > Regards,
> >
> > --
> > View this message in context:
> http://www.nabble.com/Disable-a-filter-tf4465837.html#a12733418
> > Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
> >
> >
>
> --
> Frank Caruso
> Specific Integration, Inc.
> Senior Remedy Engineer, ITIL Foundation Certified
> www.specificintegration.com
> 703-376-1249

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Re: Disable a filter

[Frank Caruso]

You could try:

update filter set enable = 1 where name= ''



On 9/17/07, roseta <[EMAIL PROTECTED]> wrote:
>
> hello,
>
> I have created a filter which caused lots of notification emails to be
> created and this caused the system to hang. now I want to disable it. Can
> I
> do that from backend?
>
>
> Regards,
>
> --
> View this message in context:
> http://www.nabble.com/Disable-a-filter-tf4465837.html#a12733418
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
>
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>



-- 
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249

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Webservice Creation Issues

[Ravi]

Remedy 7.0
Midtier: weblogic

Hi: Reposting question, since I am noticing some additional unusual 
behaviors. Wondering if anyone out there has this. I am creating a 
webservice and flushing the cache in the mid-tier after that.


Towards the end of the webservice XML, after the cache flush, I see the 
following (the port binding and name are not as I was expecting)



-
location="http://reweblogicp01:80/arsys/services/ARService?server=rearsp01&webService=Notification_V1"/>


The above webservice results in a "java.lang.IllegalArgumentException: 
argument type mismatch" when I try to submit a new incident.


After a few hours or few days, sometimes this changes to what I am 
expecting in the webservice xml file. The same submit that did not work 
previously works now.



-name="Notification_V1Soap"
location="http://reweblogicp01:80/arsys/services/ARService?server=rearsp01&webService=Notification_V1"/>


Is there anything else I need to do when I create a new webservice other 
than flushing? I have even tried restarting the webservice.


Thanks
Ravi

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Disable a filter

[roseta]

hello,

I have created a filter which caused lots of notification emails to be
created and this caused the system to hang. now I want to disable it. Can I
do that from backend?


Regards,

-- 
View this message in context: 
http://www.nabble.com/Disable-a-filter-tf4465837.html#a12733418
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: Outgoing Date Format using HTML Template

[Ashraf Sultana shaik]

Ashraf Sultana shaik wrote:
> 
> hi,
> 
> In a Windows environment, the date and time display format is based on the
> Regional Setting Properties of Control Panel.Change the format to
> indonesian then u will get u r required format i.e,(dd/month/year),by
> default the format is english(united states).
> 
>  If the AR System server is running under a different account name or
> using the default user configuration and you are unable to change the
> regional properties, you can set the ARDATE, ARDATEONLY, or ARTIMEONLY
> environment variables.
> 
> regards,
> Ashraf sultana.
> 
> Siti Hawa Bee SHAIK FARID wrote:
>> 
>> 
>> Dear Listers,
>> 
>>  
>> 
>> I would like to check is there any way to change the date format as
>> dd/mm/ instead of mm/dd/. In Asia we use local date format
>> instead
>> of US date format. Any advised on this? Below is the tempate, look at the
>> created date field.
>> 
>>  
>> 
>> 1) I had checked AR Tool -> File -> Preference
>> 
>>  
>> 
>> Date format  : Short dd/mm/ hh:mm:ss
>> 
>>  
>> 
>> 2) In Admin Tool -> File -> Server Information
>> 
>> Server Time : Fri Sep 14 hh:mm:ss
>> 
>>  
>> 
>> ARS 6.3 patch 20
>> 
>> AR Helpdesk 6.0
>> 
>>  
>> 
>>   _  
>> 
>> From: SG-IT Helpdesk 
>> Sent: Friday, September 14, 2007 09:24
>> Cc: SG-IT Helpdesk
>> Subject: Item Technical Issue, Case HD000101628, Low urgency, has been
>> assigned to ACS.
>> 
>>  
>> 
>> Case
>> > mServlet?server=ctdayrem02p&form=HD%3AHelpDesk&eid=HD000101628>
>> HD000101628
>> has been assigned to your group Vendor, ACS.  
>> 
>> Kindly update action taken to SG-IT Helpdesk as we need to track the case
>> till closure.
>> 
>>   _  
>> 
>> Requester User ID: cbdl0o   
>> 
>> Requester Name  : San LEOW 
>> 
>> Phone  : 6119 2331
>> 
>> Division/Department: PFS/Sector Management Office/, CBD
>> 
>> Location  : Plaza 1, #11-02
>> 
>>   _  
>> 
>> Category  : Desktop Type : Outlook
>> Item : Technical Issue
>> 
>> Date Created: 9/14/2007 9:22:00 AM   
>> 
>>   _  
>> 
>> Status  : Assigned  
>> 
>> Problem Description: Email format distorted.
>> 
>> Serial Number  : u659809
>> 
>> Model   : AV5900
>> 
>>  
>> 
>> 
>> 
>> UOB EMAIL DISCLAIMER
>> Any person receiving this email and any attachment(s) contained, shall
>> treat the information as confidential and not misuse, copy, disclose,
>> distribute or retain the information in any way that amounts to a breach
>> of confidentiality. If you are not the intended recipient, please delete
>> all copies of this email from your computer system. As the integrity of
>> this message cannot be guaranteed, neither UOB nor any entity in the UOB
>> Group shall be responsible for the contents. Any opinion in this email
>> may not necessarily represent the opinion of UOB or any entity in the UOB
>> Group.
>> 
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>> 
> 
> 

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Re: Introduction and EXTERNAL() operator question

[Thilo Stapff]

I'm not completely sure about this, but I think an EXTERNAL() block has 
to represent an entire sub-qualifier which could evaluate to true or 
false on its own.

For example, the menu qualification could look like this:

'Group List' LIKE ( "10015;%" )) OR (EXTERNAL($temp_qualifier$)) OR 

where $temp_qualifier$ would contain the text (probably dynamically 
created by an active link):


  'Group List' LIKE "%;10015;%"


In your example, however, the EXTERNAL() operators are not even necessary.

('Group List' LIKE ($Support_Main_Group_ID$ + ";%")) OR (
'Group List' LIKE ("%;" + $Support_Main_Group_ID$)) + 

should work just fine.
Well, except that you might have to use the field ID of 
$Support_Main_Group_ID$ instead (e.g. 'GroupList LIKE ($536870912$ + 
":%")), because menus aren't defined in the context of a specific form.



Regards,
Thilo Stapff



Paul Blasquez wrote:

Hello,

I am new to Remedy development; a lot of the questions I will have may
be very elementary to most of you, but I can assure you I will go
through all the pertinent documentation and look through the archives of
arslist as well as the remedy forum that I have joined, before I ask
here.  So, please excuse my ignorance, I hate being the new guy as much
as you hate dealing with him. ;)

Now for my issue:

I am having a tough time understanding how the EXTERNAL() operator
works, if someone could provide a working example of the syntax that
would help quite a bit.  I think I'm going to need this operator a lot
as I have a need to create menus using dynamic qualifications and this
seems to be the way to go.

For example:

I have created a Menu named 'GroupMenu', it simply contains all groups
with group ids between 1000 and 14999.  I have attached that menu to a
character field named 'Queue' on my main form.  When the user chooses a
group, an active-link populates another, hidden, character field with
the Group ID.  I have set up the core field 'Assigned To' with a NULL
menu, and given it the style of drop-down.  An active link fires when
the 'Assigned To' field gains focus, looking up what users have that
group id in their group list, and displaying the active-link pop-up list
for the user to choose from.

What I would much rather do is have a menu named 'UserMenu' attached to
the 'Assigned To' field, and have it do the same qualification as the
current active-link does on group id.  I'm fairly certain that the
EXTERNAL() operator should allow me to do this, but I am having trouble
figuring out the correct syntax to use on the menu qualification, as the
Basic Guide document does not have an example.  This is what I have
tried:

( 'Group List' LIKE ( EXTERNAL($Support_Main_Group_ID$) +  ";%" )) OR (
'Group List' LIKE (( "%;"  + EXTERNAL($Support_Main_Group_ID$)) +  ";%"
)) OR ( 'Computed Grp List' LIKE ( EXTERNAL($Support_Main_Group_ID$) +
";%" )) OR ( 'Computed Grp List' LIKE (( "%;"  +
EXTERNAL($Support_Main_Group_ID$)) +  ";%" ))

...but it does not like the EXTERNAL bits.

Again, I know this will probably be something really basic, so I thank
you for your time.

___
Paul Blasquez
Remedy Developer/Senior Network Engineer
Equinix, Inc.

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