Re: ARSLIST Awards

[Matt Reinfeldt]

Congratulations to our winners!  Thanks to you and your contributions, we're
all winning!  :)

Sorry I wasn't there to watch you accept the awards maybe next year.

Doug B.: thanks for the updates, as always!

Enjoy! (and safe travels to everyone returning home from the conference)

Matt Reinfeldt
http://www.mattreinfeldt.com
http://www.remedyusergroups.com 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Doug Blair
Sent: Thursday, November 01, 2007 7:51 PM
To: arslist@ARSLIST.ORG
Subject: ARSLIST Awards

Unofficial announcements from the unofficial ARSLIST awards ceremonies at 
BMC UserWorld 2007, sent from my Treo at Canadian roaming rates!

The usual ceremonial Twinkie Tossing

Thank you to Matt Black and John Geczy.

ARSLIST has a new sponsor: RMS...

About 4000 people read the list in 58 countries and all 7 continents.

Look for New Stuff on wwrug.org.

Selected reading from The History Of The Twinkie (an actual book) (no 
kidding!) by Doug Mueller.

Most Posts on one topic: Filter Problem

Most posts last year: Joe D'Sousa: 790!

"Real" Awards:

No awards for 3rd Party Utility, product, not enough votes cast :-(

BMC Software Employee: Beyond The Call Of Duty: David Easter

ARSLIST Most Valuable Poster: Rick Cook 

Both David and Rick were here to accept their awards.

Congratulations!

___
Doug Blair
Remedy Skilled Professional
dougblairingcom
+1-224-558-5462


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Re: RUG update

[Jarl Grøneng]

And it will backwards compatible to version 6.3!

About beta, read the posting from David Easter...

--
Jarl



On 11/3/07, Joe D'Souza <[EMAIL PROTECTED]> wrote:
> **
>
> Maybe BMC Remedy AR System Developer Studio :-) Ok somehow that got longer..
>
> I can't wait to see the new tool.. Was there any buzz about conducting a pre
> release beta test by distributing the software to existing users?
>
>
> Joe D'Souza
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of Jarl Grøneng
> Sent: Friday, November 02, 2007 6:26 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: RUG update
>
>
> I'm quite sure the name of the product on the arslist will be
> developer studio(or admin tool), and not this long name, BMC
> Remedy AR System Developer Studio
>
> --
> Jarl
>
> On 11/2/07, Easter, David <[EMAIL PROTECTED]> wrote:
> > It is part of the AR System, so it is the BMC Remedy AR System Developer
> Studio.  There are other products at BMC (for example the RunBook Automation
> product) that have their own Developer Studios.
> >
> > It is not a separate product and will be included when AR System 7.5.00 is
> released.  Current estimated release timeframe for AR System 7.5.00 is
> mid-2008.  It is expected that there will be a beta for AR System, similar
> to the 7.0.00 beta, that will begin 2-3 months before release.  The
> specifics of how the beta will be administered have not yet been decided and
> more information will become available closer to release.
> >
> > Thanks,
> >
> > -David J. Easter
> > Sr. Product Manager, Service Management Business Unit
> > BMC Software, Inc.
> >
> > The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc. My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
> >
> > 
> >
> > From: Action Request System discussion list(ARSList) on behalf of patrick
> zandi
> > Sent: Fri 11/2/2007 12:11 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: RUG update
> >
> >
> > ** Tell me the name again Jarl, AR Developer Studio or just Developer
> Studio?
> >
> >
> > On 11/2/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote:
> >
> > Actually there is no Administrator tool in 7.5 release, its named
> > Developer Studio.And yes, its based on Eclipse.
> >
> > And you can create your $NULL\$ button to use with your Run If
> qualification :-)
> >
> >
> > --
> > Jarl
> >
> > On 11/1/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> > > **
> > >
> > > Just thought I would shoot a quick update to you all.  There's
> way too much
> > > to cover right now, but basic themes are:
> > >
> > > The AR System isn't going away, in fact, it is the core (I'm
> listening to
> > > Doug Mueller say it right now) to all that BMC is doing.  So
> let's put that
> > > thread away.
> > > Support management is aware that there are problems, and they
> are seeking
> > > input that will help them to provide the proper solutions to
> those problems.
> > >  I liked the initiatives that they spoke about.
> > > The new 7.5 (out mid-2008) Administrator tool is COOL!  The
> learning curve
> > > won't be nearly as steep as I had feared - most of us should be
> able to
> > > figure it out in a day or so.  LOTS of new functionality -
> details when we
> > > have more time.
> > > The major initiative in ITSM is that Service Automation is the
> next key
> > > initiative, and getting IT to automate its own processes in
> addition to
> > > those of the business.
> > > Vancouver is beautiful, and the meeting rooms have ALL been
> large enough.
> > >
> > > More later, just wanted to whet your appetites!
> > >
> > > Rick Cook
>  __20060125___This posting was
> submitted with HTML in it___

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Re: RUG update

[Joe D'Souza]

Maybe BMC Remedy AR System Developer Studio :-) Ok somehow that got longer..

I can't wait to see the new tool.. Was there any buzz about conducting a pre
release beta test by distributing the software to existing users?

Joe D'Souza

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Jarl Grøneng
Sent: Friday, November 02, 2007 6:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: RUG update


I'm quite sure the name of the product on the arslist will be
developer studio(or admin tool), and not this long name, BMC
Remedy AR System Developer Studio

--
Jarl

On 11/2/07, Easter, David <[EMAIL PROTECTED]> wrote:
> It is part of the AR System, so it is the BMC Remedy AR System Developer
Studio.  There are other products at BMC (for example the RunBook Automation
product) that have their own Developer Studios.
>
> It is not a separate product and will be included when AR System 7.5.00 is
released.  Current estimated release timeframe for AR System 7.5.00 is
mid-2008.  It is expected that there will be a beta for AR System, similar
to the 7.0.00 beta, that will begin 2-3 months before release.  The
specifics of how the beta will be administered have not yet been decided and
more information will become available closer to release.
>
> Thanks,
>
> -David J. Easter
> Sr. Product Manager, Service Management Business Unit
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc. My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.
>
> 
>
> From: Action Request System discussion list(ARSList) on behalf of patrick
zandi
> Sent: Fri 11/2/2007 12:11 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: RUG update
>
>
> ** Tell me the name again Jarl, AR Developer Studio or just Developer
Studio?
>
>
> On 11/2/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote:
>
> Actually there is no Administrator tool in 7.5 release, its named
> Developer Studio.And yes, its based on Eclipse.
>
> And you can create your $NULL\$ button to use with your Run If
qualification :-)
>
>
> --
> Jarl
>
> On 11/1/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> > **
> >
> > Just thought I would shoot a quick update to you all.  There's
way too much
> > to cover right now, but basic themes are:
> >
> > The AR System isn't going away, in fact, it is the core (I'm
listening to
> > Doug Mueller say it right now) to all that BMC is doing.  So
let's put that
> > thread away.
> > Support management is aware that there are problems, and they
are seeking
> > input that will help them to provide the proper solutions to
those problems.
> >  I liked the initiatives that they spoke about.
> > The new 7.5 (out mid-2008) Administrator tool is COOL!  The
learning curve
> > won't be nearly as steep as I had feared - most of us should be
able to
> > figure it out in a day or so.  LOTS of new functionality -
details when we
> > have more time.
> > The major initiative in ITSM is that Service Automation is the
next key
> > initiative, and getting IT to automate its own processes in
addition to
> > those of the business.
> > Vancouver is beautiful, and the meeting rooms have ALL been
large enough.
> >
> > More later, just wanted to whet your appetites!
> >
> > Rick Cook
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.503 / Virus Database: 269.15.19/1105 - Release Date: 11/2/2007
11:04 AM

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Re: Arithmetic on date field values...doesn't work in table qualification

[Rabi Tripathi]

Sorry guys, I just realized that the field on the source form is date/time 
field not date, so it was a false alarm. The bug is there, but it's in my mind. 
It's late friday...what can I say?

I just confirmed that arithmetic works ok in table qual if both fields are date.

So what it basically means is that arithmetic is allowed in table field quals 
as long as both sides of the operator are date fields. Or both are date/time 
fields.

When one side is Date/Time, and another one is Date, even without any 
arithmetic, it doesn't convert date to date/time or the other way around, as I 
would like it to and throws this error. On Set fields, such a conversion occurs 
so I still want to call it a bug, but this time I'm not sure it's in my head or 
out there in reality. I will think about that Monday.

Again thanks Eric and Joe.
- Original Message 
From: Eric Cleereman (IT) <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Friday, November 2, 2007 5:50:16 PM
Subject: Re: Arithmetic on date field values...doesn't work in table 
qualification


**


 

Hi 
Rabi,

 

Have you tried 
performing the calculation on the left side of the  qualification, such as:


  ( $Date Field On Current Form$ + 1 ) 
  < 'Date Field on Source Form' 


Not positive that will help, but I've seen other qualifications in the 
past, where it worked fine with the arithmetic performed on the left, but not 
the right.

 

Also, are you 
positive the date field on the current form has a value at the time the table 
qualification is read?  In other words, it is not evaluating 
as:


  'Date Field on Source Form' > ( 
  $NULL$ + 1 )

Eric 
Cleereman

 

-Original Message-
From: Action Request System discussion 
list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of 
Rabi Tripathi
Sent: Friday, November 02, 2007 5:29 PM
To: 
arslist@ARSLIST.ORG
Subject: Arithmetic on date field values...doesn't work 
in table qualification


I can do arithmetic on a value on a date field 
fine to do stuff like add 1 to a date in set field action to get the next 
day.

However, in a table's qualification, a clause such as:
'Date 
Field on Source Form' > ( $Date Field On Current Form$ + 1 )

or any 
other kind of addition to a date field on source or current form's date field 
causes:

ARERR [313] Data types are not appropriate for relational 
operation

on refreshing the table.

Since arithmetic works in set 
field actions, there is not logical reason it shouldn't work in a table field 
qual, so I want to mark this as a bug.

Anyone seen this? I don't think 
date/time fields have this issue.

I am trying to avoid having to do the 
arithmetic on a separate field and reference that field in the 
qual.


ARS 7.0.1 p3 on Win 2003. Remedy User 7.0.1 
p4.

TIA.

__20060125___This 
posting was submitted with HTML in it___ 




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ARSlist Awards: Official Announcement

[daniel . bloom]

First my appologies to everyone for taking this long to make things "official", 
then again I consider Doug Blair's reports official these days (even if at this 
point with a 26000 post backlog he may not read this until after Miami).

Several Important Items:

The New Platinum Sponsor who has stepped up to the plate and agreed to fully 
sponsor the awards and the list until the end of 2008, renewal possible:

Resource Management Solutions (www.rmsportal.com).

Whilst they are essentially a resourcing firm, they seem to be coming out with 
an interesting new model to reward those that work through them. Stay tuned for 
their official sanctioned ad on the list (they get one a quarter, a footer 
mention on posts, their URL on the arslist.org and wwrug.org web sites) and I 
hope a

A WARM Welcome please from the ARSlisters!

So, Doug already gave you the Official Results of the Official Award Ceremony
(which had what Phil Bautista dubbed the ITSM7 pack of Twinkies: they only came 
in three, not induvidually wrapped, heavier than usual and not easily 
modifiable).

Doug Mueller explained the reason why we throw Twinkies, and I think Misi can 
explain why we don't eat them :-)

An unusual move was the announcement of next year's UserWorld conferences,
Mid-May in Lisbon for the European, and mid-October in Miami.

Of course, unless I misswrote the dates, the Miami conference includes Our 
(Canada's) Thanksgiving Monday.

All for now.

And Bring on the new Developer Studio (whatever they want to call it)! The 
feature improvements are huge. Around 10 years ago or so I submitted a request, 
and many other since, for $NULL$ on the qualification bars. Now we can add it 
and whatever else we want ourselves.

(I pity support that now has to wonder if errors have been created by us 
modifying the "Admin" tool).


cheers ... Daniel

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Re: RUG update

[Jarl Grøneng]

I'm quite sure the name of the product on the arslist will be
developer studio(or admin tool), and not this long name, BMC
Remedy AR System Developer Studio

--
Jarl

On 11/2/07, Easter, David <[EMAIL PROTECTED]> wrote:
> It is part of the AR System, so it is the BMC Remedy AR System Developer 
> Studio.  There are other products at BMC (for example the RunBook Automation 
> product) that have their own Developer Studios.
>
> It is not a separate product and will be included when AR System 7.5.00 is 
> released.  Current estimated release timeframe for AR System 7.5.00 is 
> mid-2008.  It is expected that there will be a beta for AR System, similar to 
> the 7.0.00 beta, that will begin 2-3 months before release.  The specifics of 
> how the beta will be administered have not yet been decided and more 
> information will become available closer to release.
>
> Thanks,
>
> -David J. Easter
> Sr. Product Manager, Service Management Business Unit
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in 
> this E-mail do not necessarily reflect those of BMC Software, Inc. My 
> voluntary participation in this forum is not intended to convey a role as a 
> spokesperson, liaison or public relations representative for BMC Software, 
> Inc.
>
> 
>
> From: Action Request System discussion list(ARSList) on behalf of patrick 
> zandi
> Sent: Fri 11/2/2007 12:11 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: RUG update
>
>
> ** Tell me the name again Jarl, AR Developer Studio or just Developer Studio?
>
>
> On 11/2/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote:
>
> Actually there is no Administrator tool in 7.5 release, its named
> Developer Studio.And yes, its based on Eclipse.
>
> And you can create your $NULL\$ button to use with your Run If 
> qualification :-)
>
>
> --
> Jarl
>
> On 11/1/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> > **
> >
> > Just thought I would shoot a quick update to you all.  There's way 
> too much
> > to cover right now, but basic themes are:
> >
> > The AR System isn't going away, in fact, it is the core (I'm 
> listening to
> > Doug Mueller say it right now) to all that BMC is doing.  So let's 
> put that
> > thread away.
> > Support management is aware that there are problems, and they are 
> seeking
> > input that will help them to provide the proper solutions to those 
> problems.
> >  I liked the initiatives that they spoke about.
> > The new 7.5 (out mid-2008) Administrator tool is COOL!  The 
> learning curve
> > won't be nearly as steep as I had feared - most of us should be 
> able to
> > figure it out in a day or so.  LOTS of new functionality - details 
> when we
> > have more time.
> > The major initiative in ITSM is that Service Automation is the next 
> key
> > initiative, and getting IT to automate its own processes in 
> addition to
> > those of the business.
> > Vancouver is beautiful, and the meeting rooms have ALL been large 
> enough.
> >
> > More later, just wanted to whet your appetites!
> >
> > Rick Cook __20060125___This posting was
> > submitted with HTML in it___
>
> 
> ___
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>
>
>
>
>
> --
> Patrick Zandi __20060125___This posting was submitted 
> with HTML in it___
>
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Re: RUG update

[Jarl Grøneng]

Maybe be admin tool needed a total rewrite? :-)

I'm quite sure you gonna love it

--
Jarl


On 11/2/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote:
> Making a graphical IDE that generates code on-the-fly is no easy thing.
> I know--I've done it.  To "reinvent" the Remedy Admin tool by
> reengineering an open source thing (like Eclipse) is a monster
> undertaking.  It's not just a matter of tweaking how the Java gets
> generated or tossing in a few extra features.  It would be almost a
> complete rewrite, from my perspective, because the development
> methodology is so different.  It's not like taking a graphical IDE that
> produces Java and making it produce, say, C++.
>
> BMC already has a perfectly functional graphical editor for developing
> Remedy apps (the current Admin tool).  Why they'd scrap that and adopt
> an open source product and then "soup it up" to do what they'd need it
> to do to make it "Remedy" is beyond me.
>
> Granted, I wasn't at RUG and haven't seen it yet, but it sounds bizarre
> just from the description.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Friday, November 02, 2007 3:50 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: RUG update
>
> Norm,
>
> Actually there are editors (just a sub part of the Eclipse IDE) that
> does graphical layout of buttons etc for Java classes. The Editor
> allows you to graphically create the Java source code and back and
> forth too.
>
> So the idea that it could be used to present the user with an "active
> link window" that talk to the ARS server instead of making a *.java
> file seems like a very "normal" thing for the IDE to do to me.
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
>
> On Nov 2, 2007 3:02 PM, Kaiser Norm E CIV USAF 96 CS/SCCE
> <[EMAIL PROTECTED]> wrote:
> > Thanks.  I already knew what Eclipse is.
> >
> > My point is, the description of it as "an IDE for everything and
> nothing
> > in particular" is key to my question.
> >
> > Eclipse is used for all sorts of development environments, but to my
> > knowledge those are all *code-based* development environments--Java,
> C,
> > C++, PHP, Fortran, etc.
> >
> > Unless BMC has some scripting language in the works for Remedy, the
> > Eclipse model would have to be heavily modified to accommodate
> Remedy's
> > unique (and oftentimes frustrating!) point-and-click application
> > development method.
>
> 
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Re: Service Desk, C-API and Automated Assignment Error

[Jarl Grøneng]

Hi,

I typed a wrong name, should be: HPD:IncidentInterface_Create

--
Jarl

On 11/2/07, Mo Korda <[EMAIL PROTECTED]> wrote:
> Hello Jarl,
>
> I don't have that form on my ARSystem server.  I installed Incident and 
> Problem Management from the ITSM suite.  I no longer have the 6.3 Remedy 
> HelpDesk installed.
>
> thanks
> Maureen
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of Jarl Grøneng
> Sent: 02 November 2007 15:52
> To: arslist@ARSLIST.ORG
> Subject: Re: Service Desk, C-API and Automated Assignment Error
>
>
> Instead of creating records in the HPD:HelpDesk form, look at the
> HPD:HelpDesk_CreateInterface form. This will handle all your issues
> you encounter.
>
> --
> Jarl
>
> On 11/1/07, Mo Korda <[EMAIL PROTECTED]> wrote:
> > **
> >
> >
> >
> > I've upgraded ARSystemServer from 6.3 to 7.0.1 and HelpDesk 6.0 to Service
> > Desk.
> >
> > I need to adjust C-API executables to create Service Desk HPD:Help Desk
> > entries instead of creating Help Desk's previous HPD:HelpDesk entries.I
> > see that other listees have done likewise.
> >
> > I also have come across similar issues as other listees doing this task, but
> > unfortunately cannot decipher the solutions.
> >
> > This is due to lack of experience with the product and in particular not
> > understanding the ITSM Assignment process.
> >
> > I fill in many Help Desk fields in my C-API call, including these below for
> > incident assigment:
> >
> > Assigned Support Company > (100251),
> > Assigned Support Organization (100014),
> > Assigned Group (100217)]
> >
> > I have used the Application Administration Console to set up the Configure
> > Assignment in a way that I think will match the values I give in the above
> > fields, and I have tried setting the Event Details, Event field to both
> > Incident Owner and - General - with no good effect.
> >
> > The error that I get is "No groups were found using automated routing. You
> > need to manually select a group."
> > Does anybody who has had this problem have any idea what I may be doing
> > wrong ?
> >
> > I saw a reply to a previous listee's question about this that suggests to
> > observe workflow (active link) logging.  Could somebody tell me how to see
> > this logging ?
> >
> > Many thanks
> > Mo Korda __20060125___This posting was
> > submitted with HTML in it___
>
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Re: Arithmetic on date field values...doesn't work in table qualification

[Joe D'Souza]

I misread your email.. You cannot use a direct sql for that comparison but
will have to use the first method I described and compare it with that
temporary field..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Rabi Tripathi
  Sent: Friday, November 02, 2007 5:44 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Arithmetic on date field values...doesn't work in table
qualification


  **
  Thanks Joe, but as I stated such a workaround is what I am hoping to avoid
here, because it's pretty lame that it should blame me for the calculation,
because in another context it lets it thru.



  - Original Message 
  From: Joe D'Souza <[EMAIL PROTECTED]>
  To: arslist@ARSLIST.ORG
  Sent: Friday, November 2, 2007 5:36:24 PM
  Subject: Re: Arithmetic on date field values...doesn't work in table
qualification

  **
  Rabi,

  A workaround I can think up is as follows...
  1) Try setting the value of the date field to a hidden temporary integer
field using a Set Field action.
  2) Add that integer field by 1 using another Set Field action.
  3) Set that calculated value of that integer field to the date field using
yet another Set Field action.

  I've not tried it myself, but I'm pretty sure that should work..

  Cheers

  Joe D'Souza

  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Rabi Tripathi
  Sent: Friday, November 02, 2007 5:29 PM
  To: arslist@ARSLIST.ORG
  Subject: Arithmetic on date field values...doesn't work in table
qualification


  I can do arithmetic on a value on a date field fine to do stuff like add 1
to a date in set field action to get the next day.

  However, in a table's qualification, a clause such as:
  'Date Field on Source Form' > ( $Date Field On Current Form$ + 1 )

  or any other kind of addition to a date field on source or current form's
date field causes:

  ARERR [313] Data types are not appropriate for relational operation

  on refreshing the table.

  Since arithmetic works in set field actions, there is not logical reason
it shouldn't work in a table field qual, so I want to mark this as a bug.

  Anyone seen this? I don't think date/time fields have this issue.

  I am trying to avoid having to do the arithmetic on a separate field and
reference that field in the qual.


  ARS 7.0.1 p3 on Win 2003. Remedy User 7.0.1 p4.

  TIA.
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.503 / Virus Database: 269.15.19/1105 - Release Date: 11/2/2007
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Re: ARS 7.1 - Malloc Error while creating new Display-Only form

[sumeetdas]

Hello listers,

One of the first defects in ARS 7.1 ?

I have ARS 7.1 running on AIX 5.3 with Oracle 10g R2 as the database.
When I try to create a new Display-Only form, I get the following
error

"Malloc failed on server : Form01 (ARERR 300)."

However, I am able to modify existing Display-only forms as well as
import definitions of Display-only forms.

This has been noted a defect and BMC Remedy support is working on it.

Regards,
Sumeet Das

On Nov 1, 1:19 pm, "Durrant, Michael M. - ITSD"
<[EMAIL PROTECTED]> wrote:
> Being a greenie and lacking other information, I use list activity as a
> sign of stability.  Based on that, I don't think I'll be using 7.1 until
> AT LEAST April - possibly NEXT October/November.
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Shaffer
> Sent: Thursday, November 01, 2007 9:10 AM
> To: [EMAIL PROTECTED]
> Subject: Re: ARS 7.1
>
> ** We have .. just off the top of my head ...
>
> The approval engine install overwrote all our customizations.
>
> The licensing of the app is different
>
> Migrator 7.1 must be used against the 7.1 server and it gets a runtime
> Java error so we can no longer use migrator (whats new its broke after
> every patch release)
>
> If I could do it all over again, I would wait for 7.1 to come out with
> its first couple of patches.
>
> 
>
> Date: Thu, 1 Nov 2007 10:55:32 -0400
> From: [EMAIL PROTECTED]
> Subject: ARS 7.1
> To: [EMAIL PROTECTED]
>
> **
>
> Has anyone installed 7.1 with the ITSM suite yet? If so, does
> anyone have any feedback? How does it compare with 7.0.1?
>
> Thanks!
>
> J.T.
>
> __20060125___This posting was submitted with
> HTML in it___
>
> __20060125___This posting was submitted with HTML in
> it___
>
> The information contained in this email may be privileged, confidential or 
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> unauthorized individuals.  If you received this email in error, please reply 
> to the sender that you have received this information in error.  Also, please 
> delete this email after replying to the sender.
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Getting a ArrayStoreException error while trying invoke OpGetList operation from a Web Service created for a Remedy form.

[sumeetdas]

Hi Listers..

I have Remedy AR Server 7.1 on AIX 5.3 and Oracle 10g R2. We also have
Mid-tier 7.1 and Java 1.5 installed on the box. I am using a custom
Java application to consume a web-service from Remedy.

I have generated the WSDL and used it to generate the Java code [using
WSDL2JAVA tool].

I am able to invoke OpGet but get a ArrayStoreException when I try to
invoke the OpGetList method

Any pointers towards this would be greatly appreciated.

Regards,
Sumeet Das

Below is the code snippet
String strQualification = "'536870929'=\"" +store+"\" AND '536871020'=
\""+project+"\"";
 try{
  String endpoint =  "http://Serverdev1:12000/arsys/services/ARService?
server=Serverdev1&webService=SPD_Issue_Management";
  Service  service = new Service();
  Call call= (Call) service.createCall();
  call.setTargetEndpointAddress( new java.net.URL(endpoint) );
  call.setOperationStyle("RPC");
  call.setOperationName(new
javax.xml.namespace.QName("urn:SPD_Issue_Management", "OpGetList"));
  call.addParameter("Qualification",
  org.apache.axis.Constants.XSD_STRING,
  javax.xml.rpc.ParameterMode.IN);
  call.addParameter("startRecord",
  org.apache.axis.Constants.XSD_STRING,
  javax.xml.rpc.ParameterMode.IN);
  call.addParameter("maxLimit",
  org.apache.axis.Constants.XSD_STRING,
  javax.xml.rpc.ParameterMode.IN);
  QName qnStudent = new QName( "urn:SPD_Issue_Management",
"GetListOutputMap");
  QName qnStudentArr = new QName( "urn:SPD_Issue_Management",
"getListValues");
//   register mapping of Student object (this is where the generated
java class by wsdl2java comes in handy
  call.registerTypeMapping(IssueDetails.class,
qnStudent ,
   new
org.apache.axis.encoding.ser.BeanSerializerFactory(IssueDetails.class,
qnStudent ),
   new
org.apache.axis.encoding.ser.BeanDeserializerFactory(IssueDetails.class,
qnStudent ));
//   register mapping of array of Student
  call.registerTypeMapping(IssueDetails[].class,
qnStudentArr ,
  new org.apache.axis.encoding.ser.ArraySerializerFactory(),
  new org.apache.axis.encoding.ser.ArrayDeserializerFactory());
//  set the Qname of array of Student as return type
  //call.setReturnType(qnStudentArr);*/
  call.setReturnType(new QName("urn:SPD_Issue_Management",
"getListValues"), ArrayList.class);
  IssueDetails [] _resp = (IssueDetails [])call.invoke(new Object[]
{strQualification,"1","50"});
 } catch (ServiceException servExpn){
  System.out.println("ServiceException occured : " +servExpn);
 } catch (RemoteException remExcpn){
  System.out.println("RemoteException occured : " +remExcpn);
 } catch (Exception remExcpn){
  System.out.println("GeneralException occured : " +remExcpn);
 }

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Re: Arithmetic on date field values...doesn't work in table qualification

[Joe D'Souza]

Then you could do it directly at DB level.. At the application level I would
think you will get a response that it is working as designed as a date field
is not an integer or a real field.. Its an integer field at the DB level..
Run a Direct SQL to update the value and that should do it for you. That
will not require the addition of temporary field and hence is not really a
workaround but a direct way of achieving what you want to..

Besides I do not really see what would be the problem using a workaround in
this case. The process will be pretty much transparent to end users and
there will be no additional or at least a significant cost to the database
or the whole operation.

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Rabi Tripathi
  Sent: Friday, November 02, 2007 5:44 PM
  To: arslist@ARSLIST.ORG
  Subject: Re: Arithmetic on date field values...doesn't work in table
qualification


  **
  Thanks Joe, but as I stated such a workaround is what I am hoping to avoid
here, because it's pretty lame that it should blame me for the calculation,
because in another context it lets it thru.



  - Original Message 
  From: Joe D'Souza <[EMAIL PROTECTED]>
  To: arslist@ARSLIST.ORG
  Sent: Friday, November 2, 2007 5:36:24 PM
  Subject: Re: Arithmetic on date field values...doesn't work in table
qualification

  **
  Rabi,

  A workaround I can think up is as follows...
  1) Try setting the value of the date field to a hidden temporary integer
field using a Set Field action.
  2) Add that integer field by 1 using another Set Field action.
  3) Set that calculated value of that integer field to the date field using
yet another Set Field action.

  I've not tried it myself, but I'm pretty sure that should work..

  Cheers

  Joe D'Souza

  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Rabi Tripathi
  Sent: Friday, November 02, 2007 5:29 PM
  To: arslist@ARSLIST.ORG
  Subject: Arithmetic on date field values...doesn't work in table
qualification


  I can do arithmetic on a value on a date field fine to do stuff like add 1
to a date in set field action to get the next day.

  However, in a table's qualification, a clause such as:
  'Date Field on Source Form' > ( $Date Field On Current Form$ + 1 )

  or any other kind of addition to a date field on source or current form's
date field causes:

  ARERR [313] Data types are not appropriate for relational operation

  on refreshing the table.

  Since arithmetic works in set field actions, there is not logical reason
it shouldn't work in a table field qual, so I want to mark this as a bug.

  Anyone seen this? I don't think date/time fields have this issue.

  I am trying to avoid having to do the arithmetic on a separate field and
reference that field in the qual.


  ARS 7.0.1 p3 on Win 2003. Remedy User 7.0.1 p4.

  TIA.
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.503 / Virus Database: 269.15.19/1105 - Release Date: 11/2/2007
11:04 AM

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Re: Arithmetic on date field values...doesn't work in table qualification

[Eric Cleereman (IT)]

Hi Rabi,
 
Have you tried performing the calculation on the left side of the
qualification, such as:

( $Date Field On Current Form$ + 1 ) < 'Date Field on Source
Form' 

Not positive that will help, but I've seen other qualifications in the
past, where it worked fine with the arithmetic performed on the left,
but not the right.
 
Also, are you positive the date field on the current form has a value at
the time the table qualification is read?  In other words, it is not
evaluating as:

'Date Field on Source Form' > ( $NULL$ + 1 )

Eric Cleereman
 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Rabi Tripathi
Sent: Friday, November 02, 2007 5:29 PM
To: arslist@ARSLIST.ORG
Subject: Arithmetic on date field values...doesn't work in table
qualification


I can do arithmetic on a value on a date field fine to do stuff like add
1 to a date in set field action to get the next day.

However, in a table's qualification, a clause such as:
'Date Field on Source Form' > ( $Date Field On Current Form$ + 1 )

or any other kind of addition to a date field on source or current
form's date field causes:

ARERR [313] Data types are not appropriate for relational operation

on refreshing the table.

Since arithmetic works in set field actions, there is not logical reason
it shouldn't work in a table field qual, so I want to mark this as a
bug.

Anyone seen this? I don't think date/time fields have this issue.

I am trying to avoid having to do the arithmetic on a separate field and
reference that field in the qual.


ARS 7.0.1 p3 on Win 2003. Remedy User 7.0.1 p4.

TIA.
__20060125___This posting was submitted with HTML in
it___ 


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Re: Arithmetic on date field values...doesn't work in table qualification

[Rabi Tripathi]

Thanks Joe, but as I stated such a workaround is what I am hoping to avoid 
here, because it's pretty lame that it should blame me for the calculation, 
because in another context it lets it thru.


- Original Message 
From: Joe D'Souza <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Friday, November 2, 2007 5:36:24 PM
Subject: Re: Arithmetic on date field values...doesn't work in table 
qualification


**


 

Rabi,

 

A workaround I can think up is as follows...

1) Try setting the value of the date field to a hidden 
temporary integer field using a Set Field action.

2) Add that integer field by 1 using another Set Field 
action.

3) Set that calculated value of that integer field to the date 
field using yet another Set Field action.

 

I've not tried it myself, but I'm pretty sure that should 
work..

 

Cheers


 

Joe 
D'Souza


 

-Original Message-
From: Action Request System 
discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of 
Rabi Tripathi
Sent: Friday, November 02, 2007 5:29 PM
To: 
arslist@ARSLIST.ORG
Subject: Arithmetic on date field values...doesn't work 
in table qualification


I can do arithmetic on a value on a date field 
fine to do stuff like add 1 to a date in set field action to get the next 
day.

However, in a table's qualification, a clause such as:
'Date 
Field on Source Form' > ( $Date Field On Current Form$ + 1 )

or any 
other kind of addition to a date field on source or current form's date field 
causes:

ARERR [313] Data types are not appropriate for relational 
operation

on refreshing the table.

Since arithmetic works in set 
field actions, there is not logical reason it shouldn't work in a table field 
qual, so I want to mark this as a bug.

Anyone seen this? I don't think 
date/time fields have this issue.

I am trying to avoid having to do the 
arithmetic on a separate field and reference that field in the 
qual.


ARS 7.0.1 p3 on Win 2003. Remedy User 7.0.1 
p4.

TIA.
__20060125___This posting was submitted with HTML in it___





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Re: Arithmetic on date field values...doesn't work in table qualification

[Joe D'Souza]

Rabi,

A workaround I can think up is as follows...
1) Try setting the value of the date field to a hidden temporary integer
field using a Set Field action.
2) Add that integer field by 1 using another Set Field action.
3) Set that calculated value of that integer field to the date field using
yet another Set Field action.

I've not tried it myself, but I'm pretty sure that should work..

Cheers

Joe D'Souza

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Rabi Tripathi
Sent: Friday, November 02, 2007 5:29 PM
To: arslist@ARSLIST.ORG
Subject: Arithmetic on date field values...doesn't work in table
qualification


I can do arithmetic on a value on a date field fine to do stuff like add 1
to a date in set field action to get the next day.

However, in a table's qualification, a clause such as:
'Date Field on Source Form' > ( $Date Field On Current Form$ + 1 )

or any other kind of addition to a date field on source or current form's
date field causes:

ARERR [313] Data types are not appropriate for relational operation

on refreshing the table.

Since arithmetic works in set field actions, there is not logical reason it
shouldn't work in a table field qual, so I want to mark this as a bug.

Anyone seen this? I don't think date/time fields have this issue.

I am trying to avoid having to do the arithmetic on a separate field and
reference that field in the qual.


ARS 7.0.1 p3 on Win 2003. Remedy User 7.0.1 p4.

TIA.
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.503 / Virus Database: 269.15.19/1105 - Release Date: 11/2/2007
11:04 AM

___
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Arithmetic on date field values...doesn't work in table qualification

[Rabi Tripathi]

I can do arithmetic on a value on a date field fine to do stuff like add 1 to a 
date in set field action to get the next day.

However, in a table's qualification, a clause such as:
'Date Field on Source Form' > ( $Date Field On Current Form$ + 1 )

or any other kind of addition to a date field on source or current form's date 
field causes:

ARERR [313] Data types are not appropriate for relational operation

on refreshing the table.

Since arithmetic works in set field actions, there is not logical reason it 
shouldn't work in a table field qual, so I want to mark this as a bug.

Anyone seen this? I don't think date/time fields have this issue.

I am trying to avoid having to do the arithmetic on a separate field and 
reference that field in the qual.


ARS 7.0.1 p3 on Win 2003. Remedy User 7.0.1 p4.

TIA.






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Re: RUG update

[Kaiser Norm E CIV USAF 96 CS/SCCE]

Making a graphical IDE that generates code on-the-fly is no easy thing.
I know--I've done it.  To "reinvent" the Remedy Admin tool by
reengineering an open source thing (like Eclipse) is a monster
undertaking.  It's not just a matter of tweaking how the Java gets
generated or tossing in a few extra features.  It would be almost a
complete rewrite, from my perspective, because the development
methodology is so different.  It's not like taking a graphical IDE that
produces Java and making it produce, say, C++.

BMC already has a perfectly functional graphical editor for developing
Remedy apps (the current Admin tool).  Why they'd scrap that and adopt
an open source product and then "soup it up" to do what they'd need it
to do to make it "Remedy" is beyond me.

Granted, I wasn't at RUG and haven't seen it yet, but it sounds bizarre
just from the description.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, November 02, 2007 3:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: RUG update

Norm,

Actually there are editors (just a sub part of the Eclipse IDE) that
does graphical layout of buttons etc for Java classes. The Editor
allows you to graphically create the Java source code and back and
forth too.

So the idea that it could be used to present the user with an "active
link window" that talk to the ARS server instead of making a *.java
file seems like a very "normal" thing for the IDE to do to me.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Nov 2, 2007 3:02 PM, Kaiser Norm E CIV USAF 96 CS/SCCE
<[EMAIL PROTECTED]> wrote:
> Thanks.  I already knew what Eclipse is.
>
> My point is, the description of it as "an IDE for everything and
nothing
> in particular" is key to my question.
>
> Eclipse is used for all sorts of development environments, but to my
> knowledge those are all *code-based* development environments--Java,
C,
> C++, PHP, Fortran, etc.
>
> Unless BMC has some scripting language in the works for Remedy, the
> Eclipse model would have to be heavily modified to accommodate
Remedy's
> unique (and oftentimes frustrating!) point-and-click application
> development method.


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Re: RUG update

[Carey Matthew Black]

Norm,

Actually there are editors (just a sub part of the Eclipse IDE) that
does graphical layout of buttons etc for Java classes. The Editor
allows you to graphically create the Java source code and back and
forth too.

So the idea that it could be used to present the user with an "active
link window" that talk to the ARS server instead of making a *.java
file seems like a very "normal" thing for the IDE to do to me.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Nov 2, 2007 3:02 PM, Kaiser Norm E CIV USAF 96 CS/SCCE
<[EMAIL PROTECTED]> wrote:
> Thanks.  I already knew what Eclipse is.
>
> My point is, the description of it as "an IDE for everything and nothing
> in particular" is key to my question.
>
> Eclipse is used for all sorts of development environments, but to my
> knowledge those are all *code-based* development environments--Java, C,
> C++, PHP, Fortran, etc.
>
> Unless BMC has some scripting language in the works for Remedy, the
> Eclipse model would have to be heavily modified to accommodate Remedy's
> unique (and oftentimes frustrating!) point-and-click application
> development method.

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Re: RUG update

[Rick Cook]

To answer your concern, Matt, I did hear that the plan is to allow us to
eventually build our own plug-ins (in addition to whatever ones BMC might
create) for the Eclipse tool.  That might not be available right away, but
it is a goal they're hoping to reach.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, November 02, 2007 12:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: RUG update

Norm,


The simplest (and IMHO the best) one line answer is this

"
Eclipse is an "IDE for everything and nothing in particular"
"
( I use to see this on Eclipse's web site, but I can not find the reference
any more... )

An older ref:
http://www.ibm.com/developerworks/opensource/library/os-eclipse.html
"
The Eclipse Platform is designed for building integrated development
environments (IDEs). It can be used to create diverse end-to-end computing
solutions for multiple execution environments. This article discusses the
platform, and includes a list of questions and answers.
"

And some more modern updates: http://www.eclipse.org/home/newcomers.php
"
What is Eclipse?

Eclipse is an open source community whose projects are focused on building
an extensible development platform, runtimes and application frameworks for
building, deploying and managing software across the entire software
lifecycle. Many people know us, and hopefully love us, as a Java IDE but
Eclipse is much more than a Java IDE.
"

For example... if BMC decided to use the "Rich Client
Platform"(RCP)(http://www.eclipse.org/home/categories/rcp.php) they they
would have a ready to go framework that is advertised as:
"
Eclipse RCP is a platform for building and deploying rich client
applications. It includes Equinox, a component framework based on the OSGi
standard, the ability to deploy native GUI applications to a variety of
desktop operating systems, such as Windows, Linux and Mac OSX and an
integrated update mechanism for deploying desktop applications from a
central server.
"

So any application built using the RCP could (should) run on Windows or
Linux or Mac OSX without changes. (Yes that might be further limited by any
JNI layer that BMC might still be using. (However, rumor is that might be
gone by the time 7.5 comes around too.. :) )


HTH. But until we see how BMC did things... we will have no idea if there
will be opportunities for us to add to/improve/patch the new Admin Tool. (I
am hopeful, but only time will tell.)

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Nov 2, 2007 2:27 PM, Kaiser Norm E CIV USAF 96 CS/SCCE
<[EMAIL PROTECTED]> wrote:
> And could you tell us some more about its cool features? I guess I'm
confused about it being based on Eclipse.  Eclipse is primarily a Java IDE
and I don't see how that's going to work with Remedy's point-and-click
development method.


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Re: RUG update

[Kaiser Norm E CIV USAF 96 CS/SCCE]

Thanks.  I already knew what Eclipse is.

My point is, the description of it as "an IDE for everything and nothing
in particular" is key to my question.

Eclipse is used for all sorts of development environments, but to my
knowledge those are all *code-based* development environments--Java, C,
C++, PHP, Fortran, etc.

Unless BMC has some scripting language in the works for Remedy, the
Eclipse model would have to be heavily modified to accommodate Remedy's
unique (and oftentimes frustrating!) point-and-click application
development method.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, November 02, 2007 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: RUG update

Norm,


The simplest (and IMHO the best) one line answer is this

"
Eclipse is an "IDE for everything and nothing in particular"
"
( I use to see this on Eclipse's web site, but I can not find the
reference any more... )

An older ref:
http://www.ibm.com/developerworks/opensource/library/os-eclipse.html
"
The Eclipse Platform is designed for building integrated development
environments (IDEs). It can be used to create diverse end-to-end
computing solutions for multiple execution environments. This article
discusses the platform, and includes a list of questions and answers.
"

And some more modern updates: http://www.eclipse.org/home/newcomers.php
"
What is Eclipse?

Eclipse is an open source community whose projects are focused on
building an extensible development platform, runtimes and application
frameworks for building, deploying and managing software across the
entire software lifecycle. Many people know us, and hopefully love us,
as a Java IDE but Eclipse is much more than a Java IDE.
"

For example... if BMC decided to use the "Rich Client
Platform"(RCP)(http://www.eclipse.org/home/categories/rcp.php) they
they would have a ready to go framework that is advertised as:
"
Eclipse RCP is a platform for building and deploying rich client
applications. It includes Equinox, a component framework based on the
OSGi standard, the ability to deploy native GUI applications to a
variety of desktop operating systems, such as Windows, Linux and Mac
OSX and an integrated update mechanism for deploying desktop
applications from a central server.
"

So any application built using the RCP could (should) run on Windows
or Linux or Mac OSX without changes. (Yes that might be further
limited by any JNI layer that BMC might still be using. (However,
rumor is that might be gone by the time 7.5 comes around too.. :) )


HTH. But until we see how BMC did things... we will have no idea if
there will be opportunities for us to add to/improve/patch the new
Admin Tool. (I am hopeful, but only time will tell.)

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Nov 2, 2007 2:27 PM, Kaiser Norm E CIV USAF 96 CS/SCCE
<[EMAIL PROTECTED]> wrote:
> And could you tell us some more about its cool features? I guess I'm
confused about it being based on Eclipse.  Eclipse is primarily a Java
IDE and I don't see how that's going to work with Remedy's
point-and-click development method.


___
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Re: RUG update

[Carey Matthew Black]

Norm,


The simplest (and IMHO the best) one line answer is this

"
Eclipse is an "IDE for everything and nothing in particular"
"
( I use to see this on Eclipse's web site, but I can not find the
reference any more... )

An older ref: 
http://www.ibm.com/developerworks/opensource/library/os-eclipse.html
"
The Eclipse Platform is designed for building integrated development
environments (IDEs). It can be used to create diverse end-to-end
computing solutions for multiple execution environments. This article
discusses the platform, and includes a list of questions and answers.
"

And some more modern updates: http://www.eclipse.org/home/newcomers.php
"
What is Eclipse?

Eclipse is an open source community whose projects are focused on
building an extensible development platform, runtimes and application
frameworks for building, deploying and managing software across the
entire software lifecycle. Many people know us, and hopefully love us,
as a Java IDE but Eclipse is much more than a Java IDE.
"

For example... if BMC decided to use the "Rich Client
Platform"(RCP)(http://www.eclipse.org/home/categories/rcp.php) they
they would have a ready to go framework that is advertised as:
"
Eclipse RCP is a platform for building and deploying rich client
applications. It includes Equinox, a component framework based on the
OSGi standard, the ability to deploy native GUI applications to a
variety of desktop operating systems, such as Windows, Linux and Mac
OSX and an integrated update mechanism for deploying desktop
applications from a central server.
"

So any application built using the RCP could (should) run on Windows
or Linux or Mac OSX without changes. (Yes that might be further
limited by any JNI layer that BMC might still be using. (However,
rumor is that might be gone by the time 7.5 comes around too.. :) )


HTH. But until we see how BMC did things... we will have no idea if
there will be opportunities for us to add to/improve/patch the new
Admin Tool. (I am hopeful, but only time will tell.)

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Nov 2, 2007 2:27 PM, Kaiser Norm E CIV USAF 96 CS/SCCE
<[EMAIL PROTECTED]> wrote:
> And could you tell us some more about its cool features? I guess I'm confused 
> about it being based on Eclipse.  Eclipse is primarily a Java IDE and I don't 
> see how that's going to work with Remedy's point-and-click development method.

___
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Re: RUG update

[Kaiser Norm E CIV USAF 96 CS/SCCE]

Good point.

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of patrick zandi
Sent: Friday, November 02, 2007 2:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: RUG update

** 
Thanks Dave, 
Awesome.. Hopefully it is not too late to teach people that Remedy is not help 
desk...
I am worried for the Aspirin / Bayer scenario.. But I am concerned it might be 
too entrenched already.
 
Thanks.

 
On 11/2/07, Easter, David <[EMAIL PROTECTED]> wrote: 

It is part of the AR System, so it is the BMC Remedy AR System 
Developer Studio.  There are other products at BMC (for example the RunBook 
Automation product) that have their own Developer Studios. 

It is not a separate product and will be included when AR System 7.5.00 
is released.  Current estimated release timeframe for AR System 7.5.00 is 
mid-2008.  It is expected that there will be a beta for AR System, similar to 
the 7.0.00 beta, that will begin 2-3 months before release.  The specifics of 
how the beta will be administered have not yet been decided and more 
information will become available closer to release.

Thanks,

-David J. Easter 
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed 
in this E-mail do not necessarily reflect those of BMC Software, Inc. My 
voluntary participation in this forum is not intended to convey a role as a 
spokesperson, liaison or public relations representative for BMC Software, Inc. 



From: Action Request System discussion list(ARSList) on behalf of 
patrick zandi
Sent: Fri 11/2/2007 12:11 PM
To: arslist@ARSLIST.ORG 
Subject: Re: RUG update


** Tell me the name again Jarl, AR Developer Studio or just Developer 
Studio?


On 11/2/07, Jarl Grøneng <[EMAIL PROTECTED] > wrote:

   Actually there is no Administrator tool in 7.5 release, its named
   Developer Studio.And yes, its based on Eclipse.

   And you can create your $NULL\$ button to use with your Run If 
qualification :-) 


   --
   Jarl

   On 11/1/07, Rick Cook <[EMAIL PROTECTED]> wrote:
   > **
   >
   > Just thought I would shoot a quick update to you all.  There's 
way too much 
   > to cover right now, but basic themes are:
   >
   > The AR System isn't going away, in fact, it is the core (I'm 
listening to
   > Doug Mueller say it right now) to all that BMC is doing.  So 
let's put that 
   > thread away.
   > Support management is aware that there are problems, and they 
are seeking
   > input that will help them to provide the proper solutions to 
those problems.
   >  I liked the initiatives that they spoke about. 
   > The new 7.5 (out mid-2008) Administrator tool is COOL!  The 
learning curve
   > won't be nearly as steep as I had feared - most of us should 
be able to
   > figure it out in a day or so.  LOTS of new functionality - 
details when we 
   > have more time.
   > The major initiative in ITSM is that Service Automation is the 
next key
   > initiative, and getting IT to automate its own processes in 
addition to
   > those of the business. 
   > Vancouver is beautiful, and the meeting rooms have ALL been 
large enough.
   >
   > More later, just wanted to whet your appetites!
   >
   > Rick Cook __20060125___This posting was 
   > submitted with HTML in it___

   
___
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    ARSlist:"Where the Answers 
Are"





--
Patrick Zandi __20060125___This posting was 
submitted with HTML in it___ 


___
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-- 
Patrick Zandi __20060125___This posting was submitted with 
HTML in it___ 

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Re: RUG update

[patrick zandi]

Thanks Dave,
Awesome.. Hopefully it is not too late to teach people that Remedy is not
help desk...
I am worried for the Aspirin / Bayer scenario.. But I am concerned it might
be too entrenched already.

Thanks.


On 11/2/07, Easter, David <[EMAIL PROTECTED]> wrote:
>
> It is part of the AR System, so it is the BMC Remedy AR System Developer
> Studio.  There are other products at BMC (for example the RunBook Automation
> product) that have their own Developer Studios.
>
> It is not a separate product and will be included when AR System 7.5.00 is
> released.  Current estimated release timeframe for AR System 7.5.00 is
> mid-2008.  It is expected that there will be a beta for AR System, similar
> to the 7.0.00 beta, that will begin 2-3 months before release.  The
> specifics of how the beta will be administered have not yet been decided and
> more information will become available closer to release.
>
> Thanks,
>
> -David J. Easter
> Sr. Product Manager, Service Management Business Unit
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc. My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
> 
>
> From: Action Request System discussion list(ARSList) on behalf of patrick
> zandi
> Sent: Fri 11/2/2007 12:11 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: RUG update
>
>
> ** Tell me the name again Jarl, AR Developer Studio or just Developer
> Studio?
>
>
> On 11/2/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote:
>
>Actually there is no Administrator tool in 7.5 release, its named
>Developer Studio.And yes, its based on Eclipse.
>
>And you can create your $NULL\$ button to use with your Run If
> qualification :-)
>
>
>--
>Jarl
>
>On 11/1/07, Rick Cook <[EMAIL PROTECTED]> wrote:
>> **
>>
>> Just thought I would shoot a quick update to you all.  There's
> way too much
>> to cover right now, but basic themes are:
>>
>> The AR System isn't going away, in fact, it is the core (I'm
> listening to
>> Doug Mueller say it right now) to all that BMC is doing.  So
> let's put that
>> thread away.
>> Support management is aware that there are problems, and they are
> seeking
>> input that will help them to provide the proper solutions to
> those problems.
>>  I liked the initiatives that they spoke about.
>> The new 7.5 (out mid-2008) Administrator tool is COOL!  The
> learning curve
>> won't be nearly as steep as I had feared - most of us should be
> able to
>> figure it out in a day or so.  LOTS of new functionality -
> details when we
>> have more time.
>> The major initiative in ITSM is that Service Automation is the
> next key
>> initiative, and getting IT to automate its own processes in
> addition to
>> those of the business.
>> Vancouver is beautiful, and the meeting rooms have ALL been large
> enough.
>>
>> More later, just wanted to whet your appetites!
>>
>> Rick Cook __20060125___This posting was
>> submitted with HTML in it___
>
>
> ___
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <
> http://www.arslist.org/>  ARSlist:"Where the Answers Are"
>
>
>
>
>
> --
> Patrick Zandi __20060125___This posting was submitted
> with HTML in it___
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
>



-- 
Patrick Zandi

___
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Answers Are"

Re: RUG update

[Easter, David]

It is part of the AR System, so it is the BMC Remedy AR System Developer 
Studio.  There are other products at BMC (for example the RunBook Automation 
product) that have their own Developer Studios.
 
It is not a separate product and will be included when AR System 7.5.00 is 
released.  Current estimated release timeframe for AR System 7.5.00 is 
mid-2008.  It is expected that there will be a beta for AR System, similar to 
the 7.0.00 beta, that will begin 2-3 months before release.  The specifics of 
how the beta will be administered have not yet been decided and more 
information will become available closer to release.
 
Thanks,
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.



From: Action Request System discussion list(ARSList) on behalf of patrick zandi
Sent: Fri 11/2/2007 12:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: RUG update


** Tell me the name again Jarl, AR Developer Studio or just Developer Studio?


On 11/2/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote: 

Actually there is no Administrator tool in 7.5 release, its named
Developer Studio.And yes, its based on Eclipse. 

And you can create your $NULL\$ button to use with your Run If 
qualification :-)


--
Jarl

On 11/1/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> **
>
> Just thought I would shoot a quick update to you all.  There's way 
too much
> to cover right now, but basic themes are:
>
> The AR System isn't going away, in fact, it is the core (I'm 
listening to 
> Doug Mueller say it right now) to all that BMC is doing.  So let's 
put that
> thread away.
> Support management is aware that there are problems, and they are 
seeking
> input that will help them to provide the proper solutions to those 
problems. 
>  I liked the initiatives that they spoke about.
> The new 7.5 (out mid-2008) Administrator tool is COOL!  The learning 
curve
> won't be nearly as steep as I had feared - most of us should be able 
to 
> figure it out in a day or so.  LOTS of new functionality - details 
when we
> have more time.
> The major initiative in ITSM is that Service Automation is the next 
key
> initiative, and getting IT to automate its own processes in addition 
to 
> those of the business.
> Vancouver is beautiful, and the meeting rooms have ALL been large 
enough.
>
> More later, just wanted to whet your appetites!
>
> Rick Cook __20060125___This posting was 
> submitted with HTML in it___


___
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  ARSlist:"Where the Answers Are"





-- 
Patrick Zandi __20060125___This posting was submitted with 
HTML in it___ 

___
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Answers Are"

Re: RUG update

[Kaiser Norm E CIV USAF 96 CS/SCCE]

And could you tell us some more about its cool features? I guess I'm confused 
about it being based on Eclipse.  Eclipse is primarily a Java IDE and I don't 
see how that's going to work with Remedy's point-and-click development method.

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of patrick zandi
Sent: Friday, November 02, 2007 2:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: RUG update

** Tell me the name again Jarl, AR Developer Studio or just Developer Studio?


On 11/2/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote: 

Actually there is no Administrator tool in 7.5 release, its named
Developer Studio.And yes, its based on Eclipse. 

And you can create your $NULL\$ button to use with your Run If 
qualification :-)


--
Jarl

On 11/1/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> **
>
> Just thought I would shoot a quick update to you all.  There's way 
too much
> to cover right now, but basic themes are:
>
> The AR System isn't going away, in fact, it is the core (I'm 
listening to 
> Doug Mueller say it right now) to all that BMC is doing.  So let's 
put that
> thread away.
> Support management is aware that there are problems, and they are 
seeking
> input that will help them to provide the proper solutions to those 
problems. 
>  I liked the initiatives that they spoke about.
> The new 7.5 (out mid-2008) Administrator tool is COOL!  The learning 
curve
> won't be nearly as steep as I had feared - most of us should be able 
to 
> figure it out in a day or so.  LOTS of new functionality - details 
when we
> have more time.
> The major initiative in ITSM is that Service Automation is the next 
key
> initiative, and getting IT to automate its own processes in addition 
to 
> those of the business.
> Vancouver is beautiful, and the meeting rooms have ALL been large 
enough.
>
> More later, just wanted to whet your appetites!
>
> Rick Cook __20060125___This posting was 
> submitted with HTML in it___


___
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ARSlist:"Where the Answers Are"





-- 
Patrick Zandi __20060125___This posting was submitted with 
HTML in it___ 

___
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Answers Are"

Re: RUG update

[patrick zandi]

Tell me the name again Jarl, AR Developer Studio or just Developer Studio?

On 11/2/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote:
>
> Actually there is no Administrator tool in 7.5 release, its named
> Developer Studio.And yes, its based on Eclipse.
>
> And you can create your $NULL\$ button to use with your Run If
> qualification :-)
>
>
> --
> Jarl
>
> On 11/1/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> > **
> >
> > Just thought I would shoot a quick update to you all.  There's way too
> much
> > to cover right now, but basic themes are:
> >
> > The AR System isn't going away, in fact, it is the core (I'm listening
> to
> > Doug Mueller say it right now) to all that BMC is doing.  So let's put
> that
> > thread away.
> > Support management is aware that there are problems, and they are
> seeking
> > input that will help them to provide the proper solutions to those
> problems.
> >  I liked the initiatives that they spoke about.
> > The new 7.5 (out mid-2008) Administrator tool is COOL!  The learning
> curve
> > won't be nearly as steep as I had feared - most of us should be able to
> > figure it out in a day or so.  LOTS of new functionality - details when
> we
> > have more time.
> > The major initiative in ITSM is that Service Automation is the next key
> > initiative, and getting IT to automate its own processes in addition to
> > those of the business.
> > Vancouver is beautiful, and the meeting rooms have ALL been large
> enough.
> >
> > More later, just wanted to whet your appetites!
> >
> > Rick Cook __20060125___This posting was
> > submitted with HTML in it___
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
>



-- 
Patrick Zandi

___
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Re: Selection Fields and Active Links

[Kemes, Lisa]

Thanks, that is exactly what I needed to select. (Return/Table).  It
works!
 
Thanks again!
 
Lisa



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ LongWing (Head)
Sent: Friday, November 02, 2007 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Selection Fields and Active Links


** 
Someone will likely correct me...but I believe to capture the 'menu'
selection of a selection field you must choose Return/Table...but you
can get workflow to fire on the selection of selection fields



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, November 02, 2007 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Selection Fields and Active Links


** 
Let me rephrase this, Drop Down Selection fields don't fire any workflow
at all.  Only Character fields with a menu attached to it and the
display type is Drop Down.  
 
Againaghhh!
 
Lisa



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, November 02, 2007 1:23 PM
To: arslist@ARSLIST.ORG
Subject: Selection Fields and Active Links


** 
WHY is it when you have a Selection Field (drop down list and without a
menu), if you select "Menu/Row/Level Choice" for your Execute On in an
Active Link, no workflow is fired??
 
The only time workflow will fire is if you have a menu behind the drop
down list.  I just have YES and NO.  Does this mean I have to create a
menu JUST so that Workflow will fire when this field is changed?
 
ARRRGGGHHH!!
 
Lisa
 
 
__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___ __20060125___This posting was
submitted with HTML in it___ 

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Mid-Tier in Load Balancing

[LJ LongWing (Head)]

Mid-Tier 7.1
Remedy 6.3 P21
Tomcat (version?)

Ok...Here is the situation.  We are migrating from a App/Web on same box to
a Load Balanced web server with app on separate server (3 boxes in total).
They are using IIS Load Balancing with session affinity.  When both boxes
are enable in the load balancer people are getting 9201 errors.  we have
played with the load balancing config and verified that each box
individually is functioning properly without error.  The only thing that the
Mid-Tier doc says about Load Balancing is to ensure that you have sticky
bits turned on.  We are using SSL and the IIS team is saying they can only
track SSL sessions but don't know how to associate that with a client
session.  We are using OOTB Tomcat that came with the 7.1 Mid-Tier.  Any
suggestions of how to troubleshoot this issue?

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Re: Selection Fields and Active Links

[LJ LongWing (Head)]

Someone will likely correct me...but I believe to capture the 'menu'
selection of a selection field you must choose Return/Table...but you can
get workflow to fire on the selection of selection fields

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, November 02, 2007 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Selection Fields and Active Links


** 
Let me rephrase this, Drop Down Selection fields don't fire any workflow at
all.  Only Character fields with a menu attached to it and the display type
is Drop Down.  
 
Againaghhh!
 
Lisa

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, November 02, 2007 1:23 PM
To: arslist@ARSLIST.ORG
Subject: Selection Fields and Active Links


** 
WHY is it when you have a Selection Field (drop down list and without a
menu), if you select "Menu/Row/Level Choice" for your Execute On in an
Active Link, no workflow is fired??
 
The only time workflow will fire is if you have a menu behind the drop down
list.  I just have YES and NO.  Does this mean I have to create a menu JUST
so that Workflow will fire when this field is changed?
 
ARRRGGGHHH!!
 
Lisa
 
 
__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with HTML
in it___ 

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Re: Service Desk, C-API and Automated Assignment Error

[Mo Korda]

Hello Jarl,

I don't have that form on my ARSystem server.  I installed Incident and Problem 
Management from the ITSM suite.  I no longer have the 6.3 Remedy HelpDesk 
installed.

thanks
Maureen

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Jarl Grøneng
Sent: 02 November 2007 15:52
To: arslist@ARSLIST.ORG
Subject: Re: Service Desk, C-API and Automated Assignment Error


Instead of creating records in the HPD:HelpDesk form, look at the
HPD:HelpDesk_CreateInterface form. This will handle all your issues
you encounter.

--
Jarl

On 11/1/07, Mo Korda <[EMAIL PROTECTED]> wrote:
> **
>
>
>
> I've upgraded ARSystemServer from 6.3 to 7.0.1 and HelpDesk 6.0 to Service
> Desk.
>
> I need to adjust C-API executables to create Service Desk HPD:Help Desk
> entries instead of creating Help Desk's previous HPD:HelpDesk entries.I
> see that other listees have done likewise.
>
> I also have come across similar issues as other listees doing this task, but
> unfortunately cannot decipher the solutions.
>
> This is due to lack of experience with the product and in particular not
> understanding the ITSM Assignment process.
>
> I fill in many Help Desk fields in my C-API call, including these below for
> incident assigment:
>
> Assigned Support Company > (100251),
> Assigned Support Organization (100014),
> Assigned Group (100217)]
>
> I have used the Application Administration Console to set up the Configure
> Assignment in a way that I think will match the values I give in the above
> fields, and I have tried setting the Event Details, Event field to both
> Incident Owner and - General - with no good effect.
>
> The error that I get is "No groups were found using automated routing. You
> need to manually select a group."
> Does anybody who has had this problem have any idea what I may be doing
> wrong ?
>
> I saw a reply to a previous listee's question about this that suggests to
> observe workflow (active link) logging.  Could somebody tell me how to see
> this logging ?
>
> Many thanks
> Mo Korda __20060125___This posting was
> submitted with HTML in it___

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Re: Selection Fields and Active Links

[Kemes, Lisa]

Let me rephrase this, Drop Down Selection fields don't fire any workflow
at all.  Only Character fields with a menu attached to it and the
display type is Drop Down.  
 
Againaghhh!
 
Lisa



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Friday, November 02, 2007 1:23 PM
To: arslist@ARSLIST.ORG
Subject: Selection Fields and Active Links


** 
WHY is it when you have a Selection Field (drop down list and without a
menu), if you select "Menu/Row/Level Choice" for your Execute On in an
Active Link, no workflow is fired??
 
The only time workflow will fire is if you have a menu behind the drop
down list.  I just have YES and NO.  Does this mean I have to create a
menu JUST so that Workflow will fire when this field is changed?
 
ARRRGGGHHH!!
 
Lisa
 
 
__20060125___This posting was submitted with HTML in
it___ 

___
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Answers Are"

Selection Fields and Active Links

[Kemes, Lisa]

WHY is it when you have a Selection Field (drop down list and without a
menu), if you select "Menu/Row/Level Choice" for your Execute On in an
Active Link, no workflow is fired??
 
The only time workflow will fire is if you have a menu behind the drop
down list.  I just have YES and NO.  Does this mean I have to create a
menu JUST so that Workflow will fire when this field is changed?
 
ARRRGGGHHH!!
 
Lisa
 
 

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Re: Question: Malloc Failed on Server (U)

[Emad Zaky]

I had the same defect. Patch 5 is the solution...

On 11/1/07, Remedy Service Desk <[EMAIL PROTECTED]> wrote:
>
> ** I think this is defect and has been fixed in AR Server patch 5
> Thanks
> Sunil
>
>
>  On 11/1/07, Hennigan, Sandra H CTR OSD-CIO <[EMAIL PROTECTED]>
> wrote:
> >
> > UNCLASSIFIED
> >
> > On a Windows server, a "MALLOC" error is a memory allocation error
> > Bounce the server then retry you export (or import)
> >
> > Sandra Hennigan
> >
> > OSD Enterprise Remedy Administrator
> > Office # 703-602-2525 x251
> >
> > Apparently, there is nothing that cannot happen today.  Mark Twain
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> > Sent: Thursday, November 01, 2007 11:41 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Question: Malloc Failed on Server
> >
> >
> > Well I tried the following separately:
> >
> > Forms, Active Links, Filters, Escalations, Active Link Guides, Filter
> > Guides and Menus.
> >
> > No problems, except for Forms that is where I get the Malloc Error.
> >
> > Suggestions?
> >
> > Thanks!
> >
> > T.
> >
> >
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of Barber, Dave
> > Sent: Thursday, November 01, 2007 8:39 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: Question: Malloc Failed on Server
> >
> > Hi,
> >
> > Are you trying to export all definitions, or just selected/related
> > workflow for specific forms?  Is it occurring when you select forms and
> > click "Add all related", or when you're actually performing the export
> > of the defs?
> >
> > We're on the same release/server as you, and so far haven't encountered
> > any such issues (although we've had issues with the importing of the
> > defs to the live
> > system) - could you be experiencing some issues with corruption of
> > forms?
> > Possibly try with subsets of the data and start building that up to see
> > if you can identify a possibly corrupt form/piece of workflow?
> >
> > Regards
> >
> > Dave
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto: [EMAIL PROTECTED] On Behalf Of T. Dee
> > Sent: 01 November 2007 12:31
> > To: arslist@ARSLIST.ORG
> > Subject: Question: Malloc Failed on Server
> >
> > Good morning.
> >
> > I was wondering if anyone has come across this error "Malloc failed on
> > server (ARERR 300)".
> >
> > I get this error when I tried to export my workflow to a definition
> > file.
> >
> > I'm running AR Admin 7.0.01 Patch 002, ARS 7.0.01 patch 002
> > 200704021644, SQL 2005.
> >
> > Any suggestions would be greatly appreciated.
> >
> > Thanks - have a good day.
> >
> > T.
> >
> > 
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> > the Answers Are"
> >
> > Please consider the environment before printing this e-mail or its
> > attachments.
> > 
> >
> > This e-mail (and any attachments) contains information, which is
> > confidential and intended solely for the attention and use of the named
> > addressee(s). If you are not the intended recipient you must not copy,
> > distribute or use it for any purpose or disclose the contents to any
> > person. If you have received this e-mail in error, please notify us
> > immediately at [EMAIL PROTECTED] The information contained in this e-mail 
> > (and
> > any attachments) is supplied in good faith, but the sender shall not be
> > under any liability in damages or otherwise for any reliance that may be
> > placed upon it by the recipient. Any comments or opinions expressed are
> > those of the originator not of NTT Europe Ltd. unless otherwise
> > expressly stated.
> >
> > NTT Europe Limited is a company registered in England and Wales with
> > company number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor,
> > Devon house, 58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone
> > +44-20-7977-1000.
> > Facsimile +44-20-7977-1001. Website Link: http://www.ntteurope.com
> >
> > 
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> > the Answers Are"
> >
> > 
> >
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> > the Answers Are"
> >
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> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
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> >
>
> __20060125___This posting was submitted with HTML in
> it___

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ENCRYPT/DECRYPT Set Fields function algorithm details

[Carey Matthew Black]

Does anyone have any details on what algorithm(s) the ARS Server uses
for the ENCRYPT/DECRYPT Set Fields functions?
( I thought I had stuff in my email.. but I just can not find it...
G maybe I need to have less email in my life? But I am keeping my
ARSList mail. :) )

Thanks in advance.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

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TelAlert Upgrade Questions

[Lockwood, Teresa L]

I have questions about the Telalert Product that I'm hoping to get some
feedback on.  I'm looking to possibly upgrade the current 5.6 version
(as well as version 5-1 TelAlert Enterprise) to the new 6e version. I
have two questions for the list:

 

1.  Can you provide practical differences between the two versions
as you've experienced?  It's quite an expensive upgrade so am wondering
if it's worth the upgrade cost.

 

2.  If you don't use TelAlert for Remedy notifications, what are you
using?  I'd like to see those as well for review and comparison.  

 

As always, thanks for your help.

 

Terri

 

 

 

 


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Re: Opening a PDF from the MidTier

[Sokol, Brian]

Not true. If I open the file directly from Firefox (File, Open File) it works 
fine. If I open a pdf in firefox from another web site it works ok. 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Rahul AR User
Sent: Friday, November 02, 2007 11:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Opening a PDF from the MidTier


** 
Hi Brain,
 
Can u confrim whether you are opening the URL from the server machine or have 
you tried opening the same from other systems in the network also?
 
It seems that hsi is a localised problem with FireFox application and not 
related to ARS. I could draw thie conclusion from your comment that when you 
directly open the PDF from FireFox, it gives an error.

 
On 11/2/07, Sokol, Brian <[EMAIL PROTECTED]> wrote: 

Thanks Carey,

I just tried it but get the same exact results. The PDF in Firefox 
looks like this:

005086 0 n 005334 0 n 005561 0 n 008230 
0 n 008328 0 n 011033 0 n 018108 0 n 018337 
0 n 018521 0 n 000796 0 n trailer 
<<7FAF49E0F79CE0D2C017FF7C94E3C35F><582EF4B25F50364FB99AF1931835654A>]>> 
startxref 0 %%EOF 56 0 obj<>stream x b```a`` a`e`P c g@ ~  + sL`bh T  韷? AD   
 05<   tY 5/q  )^ a $  M : /虳gdy ``` TRj   `@ 0  @ q@Z
Ê• x ~h1  jjv`u X&%`  !4 ;   7  F .P J30 R   [EMAIL PROTECTED] 
?~ iF b  0   3  endstream endobj 33 0 obj<> endobj 34 0 obj<> endobj 35 0 
obj<<>/ColorSpace<>/Font<>/ProcSet[/PDF/Text/ImageC/ImageI]/ExtGState<>>> 
endobj 36 0 obj<> endobj 37 0 obj[/ICCBased 49 0 R] endobj 38 0 obj[/Indexed 37 
0 R 15 50 0 R] endobj 39 0 obj<> endobj 40 0 obj<> endobj 41 0 obj<>stream H  W 
n F } W # T ./"  -R'm ^ 6* ` V KH ļ 왙sά_  Q } | t^. >HXn   4   
알 

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL 
PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, November 02, 2007 11:12 AM 
To: arslist@ARSLIST.ORG
Subject: Re: Opening a PDF from the MidTier

Brian,

I use the Active link action PERFORM-ACTION-OPEN-URL and have not 
noticed any problems launching a PDF (also hosted on our Mid-Tier 
server) from a button. Maybe you can use a button instead of a Text 
object?

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools 
Fast, Accurate, Cheap Pick two.


___
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ARSlist:"Where the Answers Are"





-- 
Regards
Rahul __20060125___This posting was submitted with HTML in 
it___ 

Re: Opening a PDF from the MidTier

[Heider, Stephen]

Just FYI, an update to FireFox was released last night - 2.0.0.9.  See if the 
new version helps.

Stephen
Remedy Skilled Professional

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Sokol, Brian
Sent: Friday, November 02, 2007 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Opening a PDF from the MidTier

Thanks Carey,

I just tried it but get the same exact results. The PDF in Firefox looks like 
this:

005086 0 n 005334 0 n 005561 0 n 008230 0 n 
008328 0 n 011033 0 n 018108 0 n 018337 0 n 
018521 0 n 000796 0 n trailer 
<<7FAF49E0F79CE0D2C017FF7C94E3C35F><582EF4B25F50364FB99AF1931835654A>]>> 
startxref 0 %%EOF 56 0 obj<>stream x b```a`` a`e`Pc g@ ~ 
+sL`bh T  韷? AD05<  tY 5/q  )^ a $  M : /   虳gdy```TRj   `@  
 0   
 [EMAIL PROTECTED]   @Z
   ʕx ~h1 jjv`u X&%` !4 ;  7  F .   PJ30 R [EMAIL PROTECTED]   
 ?~
iF b0   3  endstream endobj 33 0 obj<> endobj 34 0 obj<> endobj 35 0 
obj<<>/ColorSpace<>/Font<>/ProcSet[/PDF/Text/ImageC/ImageI]/ExtGState<>>> 
endobj 36 0 obj<> endobj 37 0 obj[/ICCBased 49 0 R] endobj 38 0 obj[/Indexed 37 
0 R 15 50 0 R] endobj 39 0 obj<> endobj 40 0 obj<> endobj 41 0 obj<>stream H  W 
n F} W #T./"-R'm ^ 6* ` V    K   H
ļ 왙sά_  Q } | t^. >HXn 4
알 

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Carey Matthew Black
Sent: Friday, November 02, 2007 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Opening a PDF from the MidTier

Brian,

I use the Active link action PERFORM-ACTION-OPEN-URL and have not noticed any 
problems launching a PDF (also hosted on our Mid-Tier
server) from a button. Maybe you can use a button instead of a Text object?

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

___
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Answers Are"

Re: RUG update

[Jarl Grøneng]

Actually there is no Administrator tool in 7.5 release, its named
Developer Studio.And yes, its based on Eclipse.

And you can create your $NULL\$ button to use with your Run If qualification :-)


--
Jarl

On 11/1/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> **
>
> Just thought I would shoot a quick update to you all.  There's way too much
> to cover right now, but basic themes are:
>
> The AR System isn't going away, in fact, it is the core (I'm listening to
> Doug Mueller say it right now) to all that BMC is doing.  So let's put that
> thread away.
> Support management is aware that there are problems, and they are seeking
> input that will help them to provide the proper solutions to those problems.
>  I liked the initiatives that they spoke about.
> The new 7.5 (out mid-2008) Administrator tool is COOL!  The learning curve
> won't be nearly as steep as I had feared - most of us should be able to
> figure it out in a day or so.  LOTS of new functionality - details when we
> have more time.
> The major initiative in ITSM is that Service Automation is the next key
> initiative, and getting IT to automate its own processes in addition to
> those of the business.
> Vancouver is beautiful, and the meeting rooms have ALL been large enough.
>
> More later, just wanted to whet your appetites!
>
> Rick Cook __20060125___This posting was
> submitted with HTML in it___

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Re: Opening a PDF from the MidTier

[Sokol, Brian]

It works fine in IE. I can also go to another web site and open a pdf fine from 
Firefox. I can even use the file open menu command in firefox to open the pdf 
that I created. 

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE
Sent: Friday, November 02, 2007 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Opening a PDF from the MidTier

Does it work in IE? I've done the same thing Carey is suggesting and it works 
in IE.

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Sokol, Brian
Sent: Friday, November 02, 2007 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Opening a PDF from the MidTier

Thanks Carey,

I just tried it but get the same exact results. The PDF in Firefox looks like 
this:

005086 0 n 005334 0 n 005561 0 n 008230 0 n 
008328 0 n 011033 0 n 018108 0 n 018337 0 n 
018521 0 n 000796 0 n trailer 
<<7FAF49E0F79CE0D2C017FF7C94E3C35F><582EF4B25F50364FB99AF1931835654A>]>> 
startxref 0 %%EOF 56 0 obj<>stream x b```a`` a`e`Pc g@ ~ 
+sL`bh T  韷? AD05<  tY 5/q  )^ a $  M : /   虳gdy```TRj   `@  
 0   
 [EMAIL PROTECTED]   @Z
   ʕx ~h1 jjv`u X&%` !4 ;  7  F .   PJ30 R [EMAIL PROTECTED]   
 ?~
iF b0   3  endstream endobj 33 0 obj<> endobj 34 0 obj<> endobj 35 0 
obj<<>/ColorSpace<>/Font<>/ProcSet[/PDF/Text/ImageC/ImageI]/ExtGState<>>> 
endobj 36 0 obj<> endobj 37 0 obj[/ICCBased 49 0 R] endobj 38 0 obj[/Indexed 37 
0 R 15 50 0 R] endobj 39 0 obj<> endobj 40 0 obj<> endobj 41 0 obj<>stream H  W 
n F} W #T./"-R'm ^ 6* ` V    K   H
ļ 왙sά_  Q } | t^. >HXn 4
알 

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Carey Matthew Black
Sent: Friday, November 02, 2007 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Opening a PDF from the MidTier

Brian,

I use the Active link action PERFORM-ACTION-OPEN-URL and have not noticed any 
problems launching a PDF (also hosted on our Mid-Tier
server) from a button. Maybe you can use a button instead of a Text object?

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Service Desk, C-API and Automated Assignment Error

[Jarl Grøneng]

Instead of creating records in the HPD:HelpDesk form, look at the
HPD:HelpDesk_CreateInterface form. This will handle all your issues
you encounter.

--
Jarl

On 11/1/07, Mo Korda <[EMAIL PROTECTED]> wrote:
> **
>
>
>
> I've upgraded ARSystemServer from 6.3 to 7.0.1 and HelpDesk 6.0 to Service
> Desk.
>
> I need to adjust C-API executables to create Service Desk HPD:Help Desk
> entries instead of creating Help Desk's previous HPD:HelpDesk entries.I
> see that other listees have done likewise.
>
> I also have come across similar issues as other listees doing this task, but
> unfortunately cannot decipher the solutions.
>
> This is due to lack of experience with the product and in particular not
> understanding the ITSM Assignment process.
>
> I fill in many Help Desk fields in my C-API call, including these below for
> incident assigment:
>
> Assigned Support Company > (100251),
> Assigned Support Organization (100014),
> Assigned Group (100217)]
>
> I have used the Application Administration Console to set up the Configure
> Assignment in a way that I think will match the values I give in the above
> fields, and I have tried setting the Event Details, Event field to both
> Incident Owner and - General - with no good effect.
>
> The error that I get is "No groups were found using automated routing. You
> need to manually select a group."
> Does anybody who has had this problem have any idea what I may be doing
> wrong ?
>
> I saw a reply to a previous listee's question about this that suggests to
> observe workflow (active link) logging.  Could somebody tell me how to see
> this logging ?
>
> Many thanks
> Mo Korda __20060125___This posting was
> submitted with HTML in it___

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Re: Opening a PDF from the MidTier

[Rahul AR User]

Hi Brain,

Can u confrim whether you are opening the URL from the server machine or
have you tried opening the same from other systems in the network also?

It seems that hsi is a localised problem with FireFox application and not
related to ARS. I could draw thie conclusion from your comment that when you
directly open the PDF from FireFox, it gives an error.


On 11/2/07, Sokol, Brian <[EMAIL PROTECTED]> wrote:
>
> Thanks Carey,
>
> I just tried it but get the same exact results. The PDF in Firefox looks
> like this:
>
> 005086 0 n 005334 0 n 005561 0 n 008230 0
> n 008328 0 n 011033 0 n 018108 0 n 018337 0
> n 018521 0 n 000796 0 n trailer
> <<7FAF49E0F79CE0D2C017FF7C94E3C35F><582EF4B25F50364FB99AF1931835654A>]>>
> startxref 0 %%EOF 56 0 obj<>stream x b```a`` a`e`P c g@ ~  + sL`bh T  韷?
> AD05<   tY 5/q  )^ a $  M : /虳gdy ``` TRj   `@ 0  @
> q@ZÊ• x ~h1  jjv`u X&%`  !4 ;   7  F .P J30 R  [EMAIL 
> PROTECTED]
> ?~ iF b  0   3  endstream endobj 33 0 obj<> endobj 34 0 obj<> endobj 35 0
> obj<<>/ColorSpace<>/Font<>/ProcSet[/PDF/Text/ImageC/ImageI]/ExtGState<>>>
> endobj 36 0 obj<> endobj 37 0 obj[/ICCBased 49 0 R] endobj 38 0 obj[/Indexed
> 37 0 R 15 50 0 R] endobj 39 0 obj<> endobj 40 0 obj<> endobj 41 0
> obj<>stream H  W n F } W # T ./"  -R'm ^ 6* ` V KH ļ 왙sά_  Q
> } | t^. >HXn   4   알
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Friday, November 02, 2007 11:12 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Opening a PDF from the MidTier
>
> Brian,
>
> I use the Active link action PERFORM-ACTION-OPEN-URL and have not noticed
> any problems launching a PDF (also hosted on our Mid-Tier
> server) from a button. Maybe you can use a button instead of a Text
> object?
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
>



-- 
Regards
Rahul

___
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Answers Are"

Re: ARSLIST Awards

[Easter, David]

> BMC Software Employee: Beyond The Call Of Duty: David Easter

I'm very honored to have received this award as a "rookie" to ARSList.
My entire reason for jumping into the list without the express, written
consent of BMC was to try and bridge that gap between official channels
and the informal community of AR System users.  In fact, as a technical
support engineer at a previous company, I ran an internal majordomo
alias that linked employees together and had a backend search function
just like ARSList, so I know the value of getting a quick answer to
simple questions.  As the ancient proverb says:

"Give a man a fish and you feed him for one day.
 Teach a man to use a search engine, and he'll be able to Google the
nearest fish market."

In all serious, though, I'm overwhelmed by the positive response I've
received - both in winning this award and from all the people who have
come up to me in person at UserWorld.  I hope to continue to provide
what information or assistance I can through this list for years to
come.  

Thank you all.

-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Doug Blair
Sent: Thursday, November 01, 2007 5:51 PM
To: arslist@ARSLIST.ORG
Subject: ARSLIST Awards

Unofficial announcements from the unofficial ARSLIST awards ceremonies
at BMC UserWorld 2007, sent from my Treo at Canadian roaming rates!

The usual ceremonial Twinkie Tossing

Thank you to Matt Black and John Geczy.

ARSLIST has a new sponsor: RMS...

About 4000 people read the list in 58 countries and all 7 continents.

Look for New Stuff on wwrug.org.

Selected reading from The History Of The Twinkie (an actual book) (no
kidding!) by Doug Mueller.

Most Posts on one topic: Filter Problem

Most posts last year: Joe D'Sousa: 790!

"Real" Awards:

No awards for 3rd Party Utility, product, not enough votes cast :-(

BMC Software Employee: Beyond The Call Of Duty: David Easter

ARSLIST Most Valuable Poster: Rick Cook 

Both David and Rick were here to accept their awards.

Congratulations!

___
Doug Blair
Remedy Skilled Professional
dougblairingcom
+1-224-558-5462


___
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the Answers Are"

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Re: Opening a PDF from the MidTier

[Kaiser Norm E CIV USAF 96 CS/SCCE]

Does it work in IE? I've done the same thing Carey is suggesting and it works 
in IE.

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Sokol, Brian
Sent: Friday, November 02, 2007 10:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Opening a PDF from the MidTier

Thanks Carey,

I just tried it but get the same exact results. The PDF in Firefox looks like 
this:

005086 0 n 005334 0 n 005561 0 n 008230 0 n 
008328 0 n 011033 0 n 018108 0 n 018337 0 n 
018521 0 n 000796 0 n trailer 
<<7FAF49E0F79CE0D2C017FF7C94E3C35F><582EF4B25F50364FB99AF1931835654A>]>> 
startxref 0 %%EOF 56 0 obj<>stream x b```a`` a`e`Pc g@ ~ 
+sL`bh T  韷? AD05<  tY 5/q  )^ a $  M : /   虳gdy```TRj   `@  
 0   
 [EMAIL PROTECTED]   @Z
   ʕx ~h1 jjv`u X&%` !4 ;  7  F .   PJ30 R [EMAIL PROTECTED]   
 ?~
iF b0   3  endstream endobj 33 0 obj<> endobj 34 0 obj<> endobj 35 0 
obj<<>/ColorSpace<>/Font<>/ProcSet[/PDF/Text/ImageC/ImageI]/ExtGState<>>> 
endobj 36 0 obj<> endobj 37 0 obj[/ICCBased 49 0 R] endobj 38 0 obj[/Indexed 37 
0 R 15 50 0 R] endobj 39 0 obj<> endobj 40 0 obj<> endobj 41 0 obj<>stream H  W 
n F} W #T./"-R'm ^ 6* ` V    K   H
ļ 왙sά_  Q } | t^. >HXn 4
알 

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Carey Matthew Black
Sent: Friday, November 02, 2007 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Opening a PDF from the MidTier

Brian,

I use the Active link action PERFORM-ACTION-OPEN-URL and have not noticed any 
problems launching a PDF (also hosted on our Mid-Tier
server) from a button. Maybe you can use a button instead of a Text object?

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

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Re: Opening a PDF from the MidTier

[Sokol, Brian]

Thanks Carey,

I just tried it but get the same exact results. The PDF in Firefox looks like 
this:

005086 0 n 005334 0 n 005561 0 n 008230 0 n 
008328 0 n 011033 0 n 018108 0 n 018337 0 n 
018521 0 n 000796 0 n trailer 
<<7FAF49E0F79CE0D2C017FF7C94E3C35F><582EF4B25F50364FB99AF1931835654A>]>> 
startxref 0 %%EOF 56 0 obj<>stream x b```a`` a`e`Pc g@ ~ +sL`bh T  韷? AD
05<  tY 5/q  )^ a $  M : /   虳gdy```TRj   `@  
 0    [EMAIL 
PROTECTED]   @Z   ʕx ~h1 jjv`u X&%` !4 ;  7  F .   PJ30 R 
[EMAIL PROTECTED]    ?~
iF b0   3  endstream endobj 33 0 obj<> endobj 34 0 
obj<> endobj 35 0 
obj<<>/ColorSpace<>/Font<>/ProcSet[/PDF/Text/ImageC/ImageI]/ExtGState<>>> 
endobj 36 0 obj<> endobj 37 0 obj[/ICCBased 49 0 R] endobj 38 0 obj[/Indexed 37 
0 R 15 50 0 R] endobj 39 0 obj<> endobj 40 0 obj<> endobj 41 0 obj<>stream H  W 
n F} W #T./"-R'm ^ 6* ` V    K   Hļ 왙sά_  Q } | t^. >HXn 4
알 

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Carey Matthew Black
Sent: Friday, November 02, 2007 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Opening a PDF from the MidTier

Brian,

I use the Active link action PERFORM-ACTION-OPEN-URL and have not noticed any 
problems launching a PDF (also hosted on our Mid-Tier
server) from a button. Maybe you can use a button instead of a Text object?

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

___
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Re: Pattern Matching

[Opela, Gary L Contr OC-ALC/ITMA]

Cary, thanks, that worked. I'll go with your way. Norm had also
mentioned that in a private communication yesterday, for some reason I
didn't see it would work until you had pointed it out too.

I still cannot use " or [ or ] though, but oh well.

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, November 02, 2007 10:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Pattern Matching

Gary,

Wow. From two sentence to several paragraphs. :) Now I also think I
have a better understand of what your attempting to do.

RE:
"
I cannot use the ^ because it is a password, and the user HAS to have
A-z and 0-9 as well.
"

Actually I think that is not true...

A Run if Like...

'New Password' LIKE  "%"  +  "[^A-z,0-9]" ) + "%" ) +
"[^A-z,0-9]" ) +  "%" )

Should tell you if the field has at least two characters that are not
in those sets. (And the string can have values that are in those sets
anywhere in the LIKE match where a "%" exists.)


However... at the end of the day..
I think that building ARS workflow to do this kind of complex
pattern matching is likely a loosing battle. I would advocate the idea
of using an ARS Filter Plugin (Maybe even the Java Scripting Plugin)
for this kind of activity. You can actually use Regular expressions
and the code can validate multiple matches and return multiple returns
all in one call to the Plugin Server. Sure it requires more than "just
ARS knowledge" to do it, but there should be some standard-ish things
out there for password complexity checking in most languages.
(Especially C, Java, Perl, ) [ I really like to reuse this kind of
stuff when ever possible. ]
I also have to note that v7.1 brings a new spin on all of this
stuff too. ( More built in features for local password management.) So
I am not sure how all of that works just yet as far as password
patterns etc... [ So, just some food for thought about what the future
might change and effect the stuff your building today. ]

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


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Re: Opening a PDF from the MidTier

[Carey Matthew Black]

Brian,

I use the Active link action PERFORM-ACTION-OPEN-URL and have not
noticed any problems launching a PDF (also hosted on our Mid-Tier
server) from a button. Maybe you can use a button instead of a Text
object?

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

___
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Answers Are"

Re: Pattern Matching

[Carey Matthew Black]

Gary,

Wow. From two sentence to several paragraphs. :) Now I also think I
have a better understand of what your attempting to do.

RE:
"
I cannot use the ^ because it is a password, and the user HAS to have
A-z and 0-9 as well.
"

Actually I think that is not true...

A Run if Like...

'New Password' LIKE  "%"  +  "[^A-z,0-9]" ) + "%" ) +
"[^A-z,0-9]" ) +  "%" )

Should tell you if the field has at least two characters that are not
in those sets. (And the string can have values that are in those sets
anywhere in the LIKE match where a "%" exists.)


However... at the end of the day..
I think that building ARS workflow to do this kind of complex
pattern matching is likely a loosing battle. I would advocate the idea
of using an ARS Filter Plugin (Maybe even the Java Scripting Plugin)
for this kind of activity. You can actually use Regular expressions
and the code can validate multiple matches and return multiple returns
all in one call to the Plugin Server. Sure it requires more than "just
ARS knowledge" to do it, but there should be some standard-ish things
out there for password complexity checking in most languages.
(Especially C, Java, Perl, ) [ I really like to reuse this kind of
stuff when ever possible. ]
I also have to note that v7.1 brings a new spin on all of this
stuff too. ( More built in features for local password management.) So
I am not sure how all of that works just yet as far as password
patterns etc... [ So, just some food for thought about what the future
might change and effect the stuff your building today. ]

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

___
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Answers Are"

Re: Opening a PDF from the MidTier

[Sokol, Brian]

Tried it but still get the same results. If I open the url below in IE
it works ok, In Firefox it gives me garbage. 
 
http://My Midtier Server/arsys/shared/POInstructions.pdf  



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hugo Visser
Sent: Friday, November 02, 2007 10:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Opening a PDF from the MidTier


** It's probably a mime-type issue. IE is doing some guess work based on
the extension of the file, that's why it might (or might not even) work
in IE. The only real fix is to configure the web server or in your case
the servlet container correctly. What you could try is to add the pdf
mime type to the Mid-Tier's web.xml. I haven't tested this, but to try
it you should ad this block of XML


pdf
application/pdf 


To the already defined mime-types in the web.xml.

Hope this works for you :)

Hugo


On 11/2/07, Sokol, Brian <[EMAIL PROTECTED]> wrote: 

** 

I have an application that contains a link to a PDF document. I
placed the PDF document in the MidTier\Shared directory. The link on my
Remedy form is:

href="http://MyWebServer/arsys/shared/POInstructions.pdf
">Click Here To Read Instructions 

When I click on the link from Internet Explorer it opens fine.
When I click on the link from Firefox 2.0 I get gibberish. If I use the
menu in Firefox and select File Open File I can open the PDF properly.
It will not work if I use the link. Anyone steer me in the right
direction? If I go to another web site with Firefox I can open any other
PDF. 

ARS/Mid Tier 7.1 on Windows Server 2003 with IIS. 

Brian Sokol 
Manager, Desktop Services 
Scholastic Inc. 
557 Broadway 
NY, NY 10012 
(212) 343-6494 
http://www.Scholastic.com   

__20060125___This posting was submitted with
HTML in it___


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ITSM7 opportunity in Zurich

[drh]

Hi there,

We are BMC Partners and a small engineering company based in Europ.

We need 2 contractors with good ARS Remedy experience for an ITSM7 
project in Zurich Switzerland.


If you are interested or if you know someone just send us the CVs at the 
following address:

[EMAIL PROTECTED]

Regards

Drh

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Re: Service Desk, C-API and Automated Assignment Error

[Mo Korda]

Many thanks for this.  In order to test the creation of Help Desk entry, I am 
trying to create an Incident from the Incident Management Console,  however I 
am unable to enter an Incident ID - it simply won't let me type into the box.  
Any ideas why this is ?
 
Maureen

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of Remedy Service Desk
Sent: 01 November 2007 22:34
To: arslist@ARSLIST.ORG
Subject: Re: Service Desk, C-API and Automated Assignment Error


** 
Hi,
On assignment Config form create the record for general event -  by passing 
only organization company and location company and map this to default support 
group
 
Thanks
Sunil

 
On 11/1/07, Mo Korda < [EMAIL PROTECTED]> wrote: 

** 


I've upgraded ARSystemServer from 6.3 to 7.0.1 and HelpDesk 6.0 to Service 
Desk. 

I need to adjust C-API executables to create Service Desk HPD:Help Desk entries 
instead of creating Help Desk's previous HPD:HelpDesk entries.I see that 
other listees have done likewise. 

I also have come across similar issues as other listees doing this task, but 
unfortunately cannot decipher the solutions.

This is due to lack of experience with the product and in particular not 
understanding the ITSM Assignment process.  

I fill in many Help Desk fields in my C-API call, including these below for 
incident assigment: 

Assigned Support Company > (100251), 
Assigned Support Organization (100014), 
Assigned Group (100217)] 

I have used the Application Administration Console to set up the Configure 
Assignment in a way that I think will match the values I give in the above 
fields, and I have tried setting the Event Details, Event field to both 
Incident Owner and - General - with no good effect. 

The error that I get is "No groups were found using automated routing. You need 
to manually select a group." 
Does anybody who has had this problem have any idea what I may be doing wrong ? 

I saw a reply to a previous listee's question about this that suggests to 
observe workflow (active link) logging.  Could somebody tell me how to see this 
logging ? 

Many thanks 
Mo Korda 

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Re: Possible DST Issue

[Heider, Stephen]

Michelle,

 

I am not aware of any bug defect with this.  Since this "bug" will go
away in 3 days anyways I hadn't planned on submitting a bug report.

 

BTW, because of the nature of dates and time changes, moving forward I
plan to always set dates to character fields before sending to SQL.
This way, it shouldn't matter when the time changes.  

 

BTW #2, I recently read somewhere online that the Act that changed DST
time in the US has a clause that allows Congress to revert back to the
original DST time if they want to.  When/if that happens then ARS, Java,
OS's and other programs will need to be modified once again.  T-Shirt
idea:  Just say 'No' to Daylight Saving Time

 

Stephen

Remedy Skilled Professional

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michelle L
Sent: Friday, November 02, 2007 9:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: Possible DST Issue

 

** 
Hi, Stephen: 

Thank you for the workaround and passing this along to the masses.  Is
there already a defect id for this? 

Thanks, 
Michelle 



"Heider, Stephen" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

11/02/2007 07:37 AM 

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG 

cc

 

Subject

Re: Possible DST Issue

 

 

 




** 
Just wanted to pass this along... 
  
ARS 6.3 p22 (server, mid-tier, user tool),  SQL Server 2000 (all
patches), Windows Server 2003 (all patches). 
  
When passing a date in a date field within an active link to a Set
Fields SQL User Defined Function Remedy changes the date to the previous
day.  This only occurs for dates starting this last Sunday through this
coming Sunday. 
  
The work-around is to set the date field to a tmp character field first,
then pass the tmp character field to the SQL user defined function. 
  
HTH 
  
Stephen 
Remedy Skilled Professional 
  

 




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Thursday, November 01, 2007 5:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Possible DST Issue 
  
Wow! That's weird. Does that happen from the native client too? 
  
Just for information purposes - what if you save it on the mid tier and
then view the record from the mid-tier? What is the date displayed as?
Also if you save from the native client does it display it correctly on
the mid-tier? 
  
Joe 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Suwanski, Ron
Sent: Thursday, November 01, 2007 4:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Possible DST Issue 
** 
Yes I saw it too.. but it was only for 11/1/2007.  If you try 11/2/2007
it is fine.. 
  

 




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Thursday, November 01, 2007 12:51 PM
To: arslist@ARSLIST.ORG
Subject: Possible DST Issue 
** ARS 6.3 p20 Solairs\Sybase
MidTier p20 Apache\TomCat
TZ:EST

Have a form with a date (not date time) field. User enters the date
11/01/2007. When they save the record the MidTier is changing the date
to 10/31/2007. I was not able to find any way of setting 11/1/2007 in
that field. Also, if I enter the date as "11/1/2007 4:00:00 PM" it puts
11/0/2007 as the date. 

Anybody else seeing this scenario?

Thank you

Frank 

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Re: Opening a PDF from the MidTier

[Murtuza B]

Brian, dont know if this is just a typo in the mail, but your anchor tag
should be  href=...
 
-Murtuza
 
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Friday, November 02, 2007 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Opening a PDF from the MidTier


** 

I have an application that contains a link to a PDF document. I placed
the PDF document in the MidTier\Shared directory. The link on my Remedy
form is:

href="http://MyWebServer/arsys/shared/POInstructions.pdf";>Click Here
To Read Instructions 

When I click on the link from Internet Explorer it opens fine. When I
click on the link from Firefox 2.0 I get gibberish. If I use the menu in
Firefox and select File Open File I can open the PDF properly. It will
not work if I use the link. Anyone steer me in the right direction? If I
go to another web site with Firefox I can open any other PDF. 

ARS/Mid Tier 7.1 on Windows Server 2003 with IIS. 

Brian Sokol 
Manager, Desktop Services 
Scholastic Inc. 
557 Broadway 
NY, NY 10012 
(212) 343-6494 
http://www.Scholastic.com   

__20060125___This posting was submitted with HTML in
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Re: Opening a PDF from the MidTier

[Hugo Visser]

It's probably a mime-type issue. IE is doing some guess work based on the
extension of the file, that's why it might (or might not even) work in IE.
The only real fix is to configure the web server or in your case the servlet
container correctly. What you could try is to add the pdf mime type to the
Mid-Tier's web.xml. I haven't tested this, but to try it you should ad this
block of XML


pdf
application/pdf


To the already defined mime-types in the web.xml.

Hope this works for you :)

Hugo

On 11/2/07, Sokol, Brian <[EMAIL PROTECTED]> wrote:
>
> **
>
> I have an application that contains a link to a PDF document. I placed the
> PDF document in the MidTier\Shared directory. The link on my Remedy form is:
>
> href="http://MyWebServer/arsys/shared/POInstructions.pdf";>Click Here To
> Read Instructions
>
> When I click on the link from Internet Explorer it opens fine. When I
> click on the link from Firefox 2.0 I get gibberish. If I use the menu in
> Firefox and select File Open File I can open the PDF properly. It will not
> work if I use the link. Anyone steer me in the right direction? If I go to
> another web site with Firefox I can open any other PDF.
>
> ARS/Mid Tier 7.1 on Windows Server 2003 with IIS.
>
> Brian Sokol
> Manager, Desktop Services
> Scholastic Inc.
> 557 Broadway
> NY, NY 10012
> (212) 343-6494
> *http://www.Scholastic.com* 
>  __20060125___This posting was submitted with HTML in
> it___

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Re: Pattern Matching

[Opela, Gary L Contr OC-ALC/ITMA]

Carey, I ended up having to do:

'New Password' LIKE  "%"  +  "[EMAIL PROTECTED]&*()=_+{},./<>?;:'-]" ) +
"%" ) +  "[EMAIL PROTECTED]&*()=_+{},./<>?;:'-]" ) +  "%" )

This verifies the New Password field has two special characters. You
have to have the - at the end of the string you are checking, and you
cannot check for [ ] or ".

I cannot use the ^ because it is a password, and the user HAS to have
A-z and 0-9 as well.

All in all, my checks are as follows:

'New Password' LIKE  "%"  +  "[EMAIL PROTECTED]&*()=_+{},./<>?;:'-]" ) +
"%" ) +  "[EMAIL PROTECTED]&*()=_+{},./<>?;:'-]" ) +  "%" )

'New Password' LIKE  "%"  +  "[A-Z]" ) +  "%" ) +  "[A-Z]" ) +  "%"
)

'New Password' LIKE  "%"  +  "[a-z]" ) +  "%" ) +  "[a-z]" ) +  "%"
)

'New Password' LIKE  "%"  +  "[0-9]" ) +  "%" ) +  "[0-9]" ) +  "%"
)

I performed each check one at a time so I could set a flag for each
required layer of security, and then give the users meaningful messages,
such as, "Please include at least two integers, 0 - 9, in your
password."

I have an active link that calls a guide that contains all of the other
WF to check the above and sets a flag for each of the requirements if
they are met. Then a second active link calls a second guide that calls
a set of active links that check for each of the above flags and gives
an individual error message based off of the checks.

This is all on a display-only form. The last action the active links
perform is a Commit Changes, and then I have a filter run that will push
the new password to the User form.

I have added a date/time field to the user form, and was creating a
filter to set it whenever the password field changed. This didn't work
though, because remedy gave me an error message saying I could not use
the Password field in a run-if qualification.

Is anyone else out there setting a date/time field whenever the Password
is changing?



Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

405 736 3211

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, November 02, 2007 8:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Pattern Matching

Gary,

How about this...

[^A-z,0-9]

( as is... Not in these sets..)

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Nov 1, 2007 2:36 PM, Opela, Gary L Contr OC-ALC/ITMA
<[EMAIL PROTECTED]> wrote:
> **
>
>
>
> I know you can use [A-Z] and [a-z] and [0-9] to reference normal
characters.
> How would you reference special characters without explicitly checking
for
> each character?
>
>
>
> Thanks,
>
>
>  Gary Opela, Jr
>
> Sr. Remedy Developer
>
> Leader Communications, Inc.


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Opening a PDF from the MidTier

[Sokol, Brian]

I have an application that contains a link to a PDF document. I placed
the PDF document in the MidTier\Shared directory. The link on my Remedy
form is:

href="http://MyWebServer/arsys/shared/POInstructions.pdf";>Click Here
To Read Instructions

When I click on the link from Internet Explorer it opens fine. When I
click on the link from Firefox 2.0 I get gibberish. If I use the menu in
Firefox and select File Open File I can open the PDF properly. It will
not work if I use the link. Anyone steer me in the right direction? If I
go to another web site with Firefox I can open any other PDF. 

ARS/Mid Tier 7.1 on Windows Server 2003 with IIS.

Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
http://www.Scholastic.com


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Re: Possible DST Issue

[Michelle L]

Hi, Stephen:

Thank you for the workaround and passing this along to the masses.  Is 
there already a defect id for this? 

Thanks,
Michelle



"Heider, Stephen" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

11/02/2007 07:37 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Possible DST Issue






** 
Just wanted to pass this along?
 
ARS 6.3 p22 (server, mid-tier, user tool),  SQL Server 2000 (all patches), 
Windows Server 2003 (all patches).
 
When passing a date in a date field within an active link to a Set Fields 
SQL User Defined Function Remedy changes the date to the previous day. 
This only occurs for dates starting this last Sunday through this coming 
Sunday.
 
The work-around is to set the date field to a tmp character field first, 
then pass the tmp character field to the SQL user defined function.
 
HTH
 
Stephen
Remedy Skilled Professional
 

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Thursday, November 01, 2007 5:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Possible DST Issue
 
Wow! That's weird. Does that happen from the native client too?
 
Just for information purposes - what if you save it on the mid tier and 
then view the record from the mid-tier? What is the date displayed as? 
Also if you save from the native client does it display it correctly on 
the mid-tier?
 
Joe
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] Behalf Of Suwanski, Ron
Sent: Thursday, November 01, 2007 4:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Possible DST Issue
** 
Yes I saw it too.. but it was only for 11/1/2007.  If you try 11/2/2007 it 
is fine..
 

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Thursday, November 01, 2007 12:51 PM
To: arslist@ARSLIST.ORG
Subject: Possible DST Issue
** ARS 6.3 p20 Solairs\Sybase
MidTier p20 Apache\TomCat
TZ:EST

Have a form with a date (not date time) field. User enters the date 
11/01/2007. When they save the record the MidTier is changing the date to 
10/31/2007. I was not able to find any way of setting 11/1/2007 in that 
field. Also, if I enter the date as "11/1/2007 4:00:00 PM" it puts 
11/0/2007 as the date. 

Anybody else seeing this scenario?

Thank you

Frank
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Re: Pattern Matching

[Carey Matthew Black]

Gary,

How about this...

[^A-z,0-9]

( as is... Not in these sets..)

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Nov 1, 2007 2:36 PM, Opela, Gary L Contr OC-ALC/ITMA
<[EMAIL PROTECTED]> wrote:
> **
>
>
>
> I know you can use [A-Z] and [a-z] and [0-9] to reference normal characters.
> How would you reference special characters without explicitly checking for
> each character?
>
>
>
> Thanks,
>
>
>  Gary Opela, Jr
>
> Sr. Remedy Developer
>
> Leader Communications, Inc.

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Sending emails in HTML format

[Mike Balogh]

Hi everyone -
 
I'm working with a 6.03 server and email engine to try to send a certain
email notification formatted as html (as I've done many times before on
other servers).  I've setup html header and footer templates with attached
images.  And specified those header and footer templates in the approprate
place on the filter that sends the notification.  In addition, the message
body contains content which includes html tags.
 
When the message is sent, however, the content is only placed in the Plain
Text Body field on the AR System Email Messages form.  The HTML Body field
is left blank.   On the email client end, the html tags are still
interpreted properly but the formatting is a mess and the embedded images do
not display.
 
On the AR System Email Messages form, if I create an identical email record
to be sent, but copy and paste the content out of the Plain Text Body field
of the original email and into the HTML Body field of the new email, the
formatting is fine and the embedded images display properly when received.
 
So my question is:  How do I force the email engine to send the notification
as html instead of plain text?  What does it look for that would indicate
that the message being sent should be formatted as html?  Every other server
I've ever worked with in this regard has done so without issue.
 
Thanks in advance for any help you can provide,
~Mike
 
---
Michael J Balogh
Wingspan Systems Inc.
  [EMAIL PROTECTED]
 
 

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Re: ARSLIST Awards

[Axton]

Congrats to all the winners.  You earned it.  Thanks to everyone who
makes this list possible and thanks to the people from both sides of
the fence (inside and outside BMC) that contribute and make this great
community a reality.

Axton

On Nov 1, 2007 8:50 PM, Doug Blair <[EMAIL PROTECTED]> wrote:
> Unofficial announcements from the unofficial ARSLIST awards ceremonies at
> BMC UserWorld 2007, sent from my Treo at Canadian roaming rates!
>
> The usual ceremonial Twinkie Tossing
>
> Thank you to Matt Black and John Geczy.
>
> ARSLIST has a new sponsor: RMS...
>
> About 4000 people read the list in 58 countries and all 7 continents.
>
> Look for New Stuff on wwrug.org.
>
> Selected reading from The History Of The Twinkie (an actual book) (no
> kidding!) by Doug Mueller.
>
> Most Posts on one topic: Filter Problem
>
> Most posts last year: Joe D'Sousa: 790!
>
> "Real" Awards:
>
> No awards for 3rd Party Utility, product, not enough votes cast :-(
>
> BMC Software Employee: Beyond The Call Of Duty: David Easter
>
> ARSLIST Most Valuable Poster: Rick Cook
>
> Both David and Rick were here to accept their awards.
>
> Congratulations!
>
> ___
> Doug Blair
> Remedy Skilled Professional
> dougblairingcom
> +1-224-558-5462
>
> ___
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>

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Relations type management

[lakhes]

 Hi listeners,

In ARS 6.3 Open Admin console
Application: System and general Application
Category:Advance setting
Subcategory:Relation Ship type Management  Click 'Start' this opens
Relationship management
How to do this in ARS 7.0. does anyone know?

thanks

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Re: Possible DST Issue

[Heider, Stephen]

Just wanted to pass this along...

 

ARS 6.3 p22 (server, mid-tier, user tool),  SQL Server 2000 (all
patches), Windows Server 2003 (all patches).

 

When passing a date in a date field within an active link to a Set
Fields SQL User Defined Function Remedy changes the date to the previous
day.  This only occurs for dates starting this last Sunday through this
coming Sunday.

 

The work-around is to set the date field to a tmp character field first,
then pass the tmp character field to the SQL user defined function.

 

HTH

 

Stephen

Remedy Skilled Professional

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Thursday, November 01, 2007 5:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Possible DST Issue

 

Wow! That's weird. Does that happen from the native client too?

 

Just for information purposes - what if you save it on the mid tier and
then view the record from the mid-tier? What is the date displayed as?
Also if you save from the native client does it display it correctly on
the mid-tier?

 

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Suwanski, Ron
Sent: Thursday, November 01, 2007 4:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Possible DST Issue

** 

Yes I saw it too.. but it was only for 11/1/2007.  If you try
11/2/2007 it is fine..

 





From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Thursday, November 01, 2007 12:51 PM
To: arslist@ARSLIST.ORG
Subject: Possible DST Issue

** ARS 6.3 p20 Solairs\Sybase
MidTier p20 Apache\TomCat
TZ:EST

Have a form with a date (not date time) field. User enters the
date 11/01/2007. When they save the record the MidTier is changing the
date to 10/31/2007. I was not able to find any way of setting 11/1/2007
in that field. Also, if I enter the date as "11/1/2007 4:00:00 PM" it
puts 11/0/2007 as the date. 

Anybody else seeing this scenario?

Thank you

Frank

__20060125___This posting was submitted with HTML in
it___

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Remedy /ITSM consultants Italy

[NeasanBMC]

Hi list 

Im interested in speaking with Remedy Consultants in the for upcoming
permanent positons. For a confidential discussion and further details please
contact: 

Neasan Cavanagh 
Resourcer 
BMC Software 
Tel : + 353 1 440 6852 
Email : [EMAIL PROTECTED] 
http://www.bmc.com  

Please note it is not our intention to engage with employee's of BMC partner
companies.
-- 
View this message in context: 
http://www.nabble.com/Remedy--ITSM-consultants-Italy-tf4736789.html#a13545752
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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URGENT CONTRACT :: Remedy Integration based in UK

[Rachel Kerwick]

Hello List,

 

I hope you are all well.  I have an urgent requirement for 2 Integration
specialists with CMDB and EIE skills to be based in the South East, UK.
The contract would run until the end of January 08 at least.

 

In addition there is the need to undergo security clearance for this
contract.  I would therefore be very interested to hear from any
individuals that have these skills and are currently security cleared
(BC).  Additionally, if you know of anyone who would be suitable for
this contract please feel free to pass on my details for them to contact
me off list.

 

I look forward to hearing from you and thank you for your time.

 

Kind regards,
Rachel

 

Rachel Kerwick MREC
Account Manager
Resource Management Solutions Ltd
200 Brook Drive, Green Park, Reading, Berkshire, RG2 6UB

 

Office:

+44 (0) 118 925 6049

Mobile:

+44 (0) 7875 431604

Switchboard:

+44 (0) 870 803 4080

Fax:

+44 (0) 870 803 4090

Website:

 www.rmsportal.com  

eMail:

 [EMAIL PROTECTED]  

  

This message is subject to and does not create or vary any contractual
relationship between Resource Management Solutions Ltd. and you.
Internet communications are not secure and therefore RMS Ltd. does not
accept any legal responsibility for the contents of this message. Any
views or opinions expressed are those of the author.  This message is
intended for the addressee(s) only and its contents and any attached
files are strictly confidential. If you have received it in error,
please contact the sender on the number above.

 


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<><>

Re: Question..

[Carey Matthew Black]

Ron,

It needs to be installed somewhere it can be a client to the ARS
server. On the ARS server is fine. On a different host is fine. On the
Mid-Tier would be ok, but I would not suggest that if you have any
other choices.

The Mid-Tier can be a resource hog. (So best to not give those boxes
any more load.)

The Flashboard server is not normally very resource intensive (unless
your doing a lot of Flashboards) but it also has a *special* password
in it's config files. And Given that most Mid-tier are installed in
the DMZ. Well I think it is more wise to not push any more *special*
values into the DMZ than is absolutely necessary. ( However that might
just be my own paranoia kicking in.)

HTH.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Nov 1, 2007 9:50 AM, Suwanski, Ron <[EMAIL PROTECTED]> wrote:
> **
>
> Where does the Flashboard Server need to be installed??  on the ARserver or
> MidTier Server?
>
> Ron Suwanski
> Remedy Administrator / Developer
> DeVry Inc.
> Phone 630-472-2209
> Fax 630-382-2917
> [EMAIL PROTECTED]

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Re: Changing Request ID Prefix in Incident

[Carey Matthew Black]

Norm,

As has been said before... Let Remedy be Remedy, and extend it to your
own liking...

Add a new field ('Customer Call ID') and create workflow that takes
the standard/internal (Field ID 1) value and rips off the standard
prefix and prepends the "custom" prefix value to it.

This will allow the customer to "know" that value, use that value, and
not have to make dozens of changes to the OOB application.

KISS. (Keep it Simple S... S   :) )

HTH.
-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Nov 1, 2007 10:33 AM, Kaiser Norm E CIV USAF 96 CS/SCCE
<[EMAIL PROTECTED]> wrote:
> **
>
>
>
> Hi all:
>
>
>
> I know that you can allegedly change the prefix of an incident Request ID
> from "INC" to something else.  Has anyone done this successfully? Does it
> have any ramifications on the functionality of the system as a whole?
>
>
>
> Can you have multiple prefixes for incidents? For example, suppose you have
> three sites: Site 1, Site 2, and Site 3.  You want tickets for Site 1 to
> have a prefix of ST1, Site 2 to be ST2, and Site 3 to be ST3.
>
>
>
> Is this possible? Any issues with it?
>
>
>
> Thanks,
>
> Norm __20060125___This posting was submitted with HTML
> in it___

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Re: Question..

[Barber, Dave]

Normally installed on the server, or at least thats where we've got it
installed (and occasionally falling over )
 
Regards

Dave



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Suwanski, Ron
Sent: 01 November 2007 14:51
To: arslist@ARSLIST.ORG
Subject: Question..


** 
Where does the Flashboard Server need to be installed??  on the ARserver
or MidTier Server?
 
Ron Suwanski 
Remedy Administrator / Developer 
DeVry Inc. 
Phone 630-472-2209  
Fax 630-382-2917 
[EMAIL PROTECTED] mailto:[EMAIL PROTECTED]>  
 
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Re: Error calling Javascript RESOLVED

[Murtuza B]

This started working after I cleared my mid-tier cache once more.
Thanks for your input Fred.
 
Murtuza.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, November 01, 2007 5:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error calling Javascript


** 
I just checked and my commands look like 
 
javascript: window.myJavaScriptFunction();
 
I also don't use the DIV tag and put my JS code in the Window Footer
area if that makes a difference.
 
Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Murtuza B
Sent: Thursday, November 01, 2007 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Re: Error calling Javascript


** 
Hi Frederick,
 
Tried with the colon too. Also tried varying capitalization: JAVASCRIPT
JavaScript etc... Does not seem to help...
 
Thanks



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, November 01, 2007 4:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error calling Javascript


** 
I believe the Run Process should be 
 
javascript: printMsg(); 
 
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Murtuza B
Sent: Thursday, November 01, 2007 10:52 AM
To: arslist@ARSLIST.ORG
Subject: Error calling Javascript


** 

Hello Listers, 

I want to execute some custom javascript in a Remedy form. 
I went to the 'Edit Web Header Content' in View Properties -> Appearance
and pasted the following sample code: 

 
 
function printMsg() 
{ 
  alert ("This is a test"); 
} 
 
 

I have a button on the same form, which has an active link, with a RUN
PROCESS action. The command line is: 

javascript printMsg(); 

When I press this button in the mid-tier page of the form, I expect the
alert dialog, but instead I get the error: 
Caught Exception: Object Expected 

Can anyone help me with this error?? 

Thanks, 
Murtuza. 

ARS 6.3 
Mid-tier 7.0 
Solaris 8 
Websphere 

__20060125___This posting was submitted with HTML in
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