Re: arserver.exe Memory Usage 7.0.01

[Joe D'Souza]

How often do you restart the service...

Not that often I agree, and neither do you upgrade or install patches that
require a server restart that often (relatively considering how soon patches
seem to be released these days). The problem is if during the install of a
patch or a new application if the service needs to be restarted, the patch
installation can potentially fail if it takes too long. This in fact did
happen to me at least on one occasion, even after putting the server in a
Development Cache mode and my only option was to back out, and retry..

So the significance is not the frequency at which you may need to restart
the service, its the impact it could cause on the action you are doing that
required that restart as in my example - installation of a new product or a
patch that has a service restart triggered by the install after which the
install needs to continue..

Joe
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.516 / Virus Database: 269.20.6/1280 - Release Date: 2/15/2008
9:00 AM

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OT: Friday Humor

[Shafqat Ayaz]

with thanks to Tina
New Words for the 21st Century
Essential additions for the workplace vocabulary: 
BLAMESTORMING: Sitting around in a group, discussing why a deadline was missed 
or a project failed, and who was responsible. 
SEAGULL MANAGER: A manager who flies in, makes a lot of noise, craps on 
everything, and then leaves. 
ASSMOSIS: The process by which some people seem to absorb success and 
advancement by kissing up to the boss rather than working hard. 
SALMON DAY: The experience of spending an entire day swimming upstream only to 
get screwed and die in the end. 
CUBE FARM: An office filled with cubicles. 
PRAIRIE DOGGING: When someone yells or drops something loudly in a cube farm, 
and people's heads pop up over the walls to see what's going on. 
MOUSE POTATO: The on-line, wired generation's answer to the couch potato. 
SITCOMs: Single Income, Two Children, Oppressive Mortgage. What yuppies turn 
into when they have children and one of them stops working to stay home with 
the kids. 
STRESS PUPPY: A person who seems to thrive on being stressed out and whiney. 
SWIPEOUT: An ATM or credit card that has been rendered useless because the 
magnetic strip is worn away from extensive use. 
XEROX SUBSIDY: Euphemism for swiping free photocopies from one's workplace. 
IRRITAINMENT: Entertainment and media spectacles that are annoying but you find 
yourself unable to stop watching them. The O.J. trials were a prime example. 
PERCUSSIVE MAINTENANCE: The fine art of whacking the crap out of an electronic 
device to get it to work again. 
ADMINISPHERE: The rarefied organizational layers beginning just above the rank 
and file. Decisions that fall from the adminisphere are often profoundly 
inappropriate or irrelevant to the problems they were designed to solve. 
404: Someone who's clueless. From the World Wide Web error message "404 Not 
Found," meaning that the requested document could not be located. 
GENERICA: Features of the American landscape that are exactly the same no 
matter where one is, such as fast food joints, strip malls, subdivisions. 
OHNOSECOND: That minuscule fraction of time in which you realize that you've 
just made a BIG mistake. 
WOOFYS: Well Off Older Folks. 

 
Shafqat Ayaz


"Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh 
Uncontrollably, And Never Regret anything that made you Smile.." 


  

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Find them fast with Yahoo! Search.  
http://tools.search.yahoo.com/newsearch/category.php?category=shopping

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Re: Escalations ARS 7.x

[Joe D'Souza]

If that's the case I do agree that sucks especially if you have the need to
run that one time escalation over lets say 500 K records.. It would be
harder to design one in a minutes interval. The workaround would be to
create a flag that the escalation would set after its run on a record..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Russ Grant
  Sent: Friday, February 15, 2008 5:10 PM
  To: arslist@ARSLIST.ORG
  Subject: Escalations ARS 7.x


  ** Apparently there is a change to the way Escalations execute in ARS 7.x.
In previous versions of ARS, going back MANY years, when you created an
escalation which runs on an interval - it would execute upon saving it and
then on the interval. In version 7.1 the escalation will not execute
immediately but will wait until the interval time to execute. While I can
appreciate that people might want to wait until the interval time has
expired before running the escalation I wish that Remedy would have made it
an option, I want it to run immediately so I can test the results. I realize
I can set a short interval, test the results, then reset the interval but in
many cases I only want to run the escalation once to clean up data, in which
case I would set the interval to 99 days (just in case I get side tracked ,
I still have 99 days to turn off the escalation).

  Russ
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.516 / Virus Database: 269.20.4/1277 - Release Date: 2/13/2008
8:00 PM

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Escalations ARS 7.x

[Russ Grant]

Apparently there is a change to the way Escalations execute in ARS 7.x. In 
previous versions of ARS, going back MANY years, when you created an escalation 
which runs on an interval - it would execute upon saving it and then on the 
interval. In version 7.1 the escalation will not execute immediately but will 
wait until the interval time to execute. While I can appreciate that people 
might want to wait until the interval time has expired before running the 
escalation I wish that Remedy would have made it an option, I want it to run 
immediately so I can test the results. I realize I can set a short interval, 
test the results, then reset the interval but in many cases I only want to run 
the escalation once to clean up data, in which case I would set the interval to 
99 days (just in case I get side tracked , I still have 99 days to turn off the 
escalation).

Russ

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Re: Remedy Server Restart

[Sorrel Jakins]

Usually, something else croaks to cause this action - were there any other 
ARNote errors in the log?

Have you done a search on http://arslist.org ? What products are you running, 
and what release? More info is better than less, IMHO.


Sorrel Jakins
Chief Engineer OIT BYU
[EMAIL PROTECTED]
Work: 801-422-7128
Remedy Novice

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jomonm
Sent: Friday, February 15, 2008 2:49 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Server Restart

Our Dev environ remedy keeps on rebooting with the following error in Error log

390620 : AR System server terminated when a signal/exception was received by 
the server (ARNOTE 20)
Fri Feb 15 15:23:43 2008 11

Can anybody help me on this?

Regards
Jomon

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Remedy Server Restart

[Jomonm]

Our Dev environ remedy keeps on rebooting with the following error in Error
log

390620 : AR System server terminated when a signal/exception was received by
the server (ARNOTE 20)
Fri Feb 15 15:23:43 2008 11

Can anybody help me on this?

Regards
Jomon

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Re: Notification Preferences in 7

[john rosquist]

Kevin's answer is what I was going to say. It is a "feature". A very special 
one too! I cannot say that I like it, but it is the way OOTB works.

John Rosquist
Windward

 


- Original Message 
From: "Moore, Chris" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Friday, February 15, 2008 12:20:58 PM
Subject: Re: Notification Preferences in 7

** 
Thanks!
 
Did we do something wrong in setting up accounts?  Or is this a “feature not a 
bug”?  It seems odd that every user would be expected to have to do this kind 
of configuration.
 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Kevin Shaffer
Sent: Friday, February 15, 2008 12:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Notification Preferences in 7
 
You either change the system default in the backend form (NTE:CFG-Notification 
Events) or you dont modify the system preference and each user creates their 
own preference.  When sending out notifications Remedy will look for the user 
defined preferences first then the system defined ones.



Date: Fri, 15 Feb 2008 12:10:35 -0500
From: [EMAIL PROTECTED]
Subject: Notification Preferences in 7
To: arslist@ARSLIST.ORG

** 
Hey everyone
 
When we set everyone up in the system, we set the default notification to 
email.  In each People record, email is selected as the default notification.
 
However, in the Notification Preferences table,  every notification is set to 
Alert, and when I select them I can’t modify them.  There must be a place to 
set it I can’t find in the documentation…
 
Thanks!
Chris
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http://www.yahoo.com/r/hs

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Re: ITSM 7.0.xx Patch 007

[strauss]

Patch 007 for ITSM 7 is out there on SupportWeb - one week late for me,
since I started moving customizations over to my new production server
on Monday.  Maybe the timing will be better for some of you.  Be sure to
read the 85-page ReadMe doc.  The same warning about the patch
overwriting the Task Template Add-On (patch 9002) that first appeared
shortly after Patch 004 was released nine months ago is still there,
still promising a hotfix to that patch - someday.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of strauss
> Sent: Thursday, February 14, 2008 11:59 AM
> To: arslist@ARSLIST.ORG
> Subject: ITSM 7.0.xx Patch 007
> 
> Anyone else notice that it looks like the release of Patch 
> 007 for Change, Incident, and Problem is imminent?  They have 
> added it to the patch download web, but the ftp directory is 
> not active yet.  It figures
> - I just locked my OOTB code on the pre-production server to 
> include patch 9002 (the red-headed step-child of ITSM 7 
> patches), and started migrating customizations and fixes this week.
> 
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center http://itsm.unt.edu/
> 
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OT: Crystal Reports XI and Remedy

[Kathy Morris]

Hi All,
 
I created a line chart in Crystal XI and I need to plot 4  timing values 
(i.e. emergency, planned, pre-approved, etc..).  I am in  the Chart Expert 
dialog, 
and I selected "on change of" = timing, and  show the values of "count 
timing".  I get one solid line across  my chart showing the aggregated totals 
of 
emergencies (54), planned  (73), etc..) at various points.
 
On the line chart, I wanted 4 separate lines - a line for  emergency, a line 
for planned, etc...  
 
Does anyone know what I have configured  incorrectly?
 
 



**The year's hottest artists on the red carpet at the Grammy 
Awards. Go to AOL Music.  
(http://music.aol.com/grammys?NCID=aolcmp0030002565)

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Re: Approval Central

[Payne, George]

Don,

 

There is actually a fairly thorough KB article on the BMC Knowledge Base
for fixing the discrepancies...I'm surprised that it hasn't been an
enhancement.

 

The KB that I used was ... somewhere in my pile of documents and I can't
seem to get into the BMC Knowledge Base right now...I guess this is the
downtime they posted this past week.

 

I'll poke around and see if I can find a soft copy to send you or I'll
be glad to share my installation doc.  Please feel free to contact me
directly if you like.

 

Thanks,
Gp

 

George Payne

Corporate Applications Developer

Electric Reliability Council of Texas

(512) 248-3940

[EMAIL PROTECTED]



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Don Simmons
Sent: Friday, February 15, 2008 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Approval Central

 

Has anyone ever added the Change Record ID to the Approval Console in
Approval Central?  Has anyone had users make this request?

 

Don

 



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your "fix". Check it out.  

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Re: OT: Friday Humor: Happy Valentines like, whatever

[Rick Cook]

Hey, fact checking stories should be de rigeur, but I don't have time to
factcheck a joke list.  Yer lucky I took the forwarding arrows and extra
line feeds out.  :)

Rick

On Fri, Feb 15, 2008 at 11:25 AM, Easter, David <[EMAIL PROTECTED]>
wrote:

> ** (Gentle) FYI, these aren't from English teachers and they're not from
> last year.  It's a contest run by the Washington Post in their "Style
> Invitational" column.  Some of these are from 1999 - some from 1995.
>
>
> http://www.washingtonpost.com/wp-dyn/content/article/2007/03/16/AR2007031600738_pf.html
>
> http://monster-island.org/tinashumor/humor/analogy.html
>
> Still very funny, of course.
>
>   -David J. Easter
> Sr. Product Manager, Service Management Business Unit
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Friday, February 15, 2008 9:03 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* OT: Friday Humor: Happy Valentines like, whatever
>
> ** Every year, English teachers from across the country can submit their
> collections of actual similes and metaphors found in high school essays.
> These excerpts are published each year to the amusement of teachers across
> the country. Here are last year's winners.
>
>
> Her face was a perfect oval, like a circle that had its two sides gently
> compressed by a Thigh Master.
>
> His thoughts tumbled in his head, making and breaking alliances like
> underpants in a dryer without Cling Free.
>
> He spoke with the wisdom that can only come from experience, like a guy
> who went blind because he looked at a solar eclipse without one of those
> boxes with a pinhole in it and now goes around the country speaking at high
> schools about the dangers of looking at a solar eclipse without one of those
> boxes with a pinhole in it.
>
> She grew on him like she was a colony of E. Coli, and he was
> room-temperature Canadian beef.
>
> She had a deep, throaty, genuine laugh, like that sound a dog makes just
> before it throws up.
>
> Her vocabulary was as bad as, like, whatever.
>
> He was as tall as a six-foot, three-inch tree.
>
> The revelation that his marriage of 30 years had disintegrated because of
> his wife's infidelity came as a rude shock, like a surcharge at a formerly
> surcharge-free ATM machine.
>
> The little boat gently drifted across the pond exactly the way a bowling
> ball wouldn't.
>
> McBride fell 12 stories, hitting the pavement like a Hefty bag filled with
> vegetable soup.
>
> From the attic came an unearthly howl. The whole scene had an eerie,
> surreal quality, like when you're on vacation in another city and Jeopardy
> comes on at 7:00 p.m. instead of 7:30.
>
> Her hair glistened in the rain like a nose hair after a sneeze.
>
> The hailstones leaped from the pavement, just like maggots when you fry
> them in hot grease.
>
> Long separated by cruel fate, the star-crossed lovers raced across the
> grassy field toward each other like two freight trains, one having left
> Cleveland at 6:36 p.m. traveling at 55 mph, the other from Topeka at 4:19
> p.m. at a speed of 35 mph.
>
> They lived in a typical suburban neighborhood with picket fences that
> resembled Nancy Kerrigan's teeth.
>
> John and Mary had never met. They were like two hummingbirds who had also
> never met.
>
> He fell for her like his heart was a mob informant, and she was the East
> River.
>
> Even in his last years, Granddad had a mind like a steel trap, only one
> that had been left out so long, it had rusted shut.
>
> Shots rang out, as shots are wont to do.
>
> The plan was simple, like my brother-in-law Phil. But unlike Phil, this
> plan just might work.
>
> The young fighter had a hungry look, the kind you get from not eating for
> a while.
>
> He was as lame as a duck. Not the metaphorical lame duck, either, but a
> real duck that was actually lame, maybe from stepping on a land mine or
> something.
>
> The ballerina rose gracefully en Pointe and extended one slender leg
> behind her, like a dog at a fire hydrant.
>
> It was an American tradition, like fathers chasing kids around with power
> tools.
>
> He was deeply in love. When she spoke, he thought he heard bells, as if
> she were a garbage truck backing up.
>
> Rick
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Re: Friday Humor: Happy Valentines like, whatever

[Rick Cook]

I remember seeing an annual bad poetry and bad writing
contest,
sponsored by San Jose St. U.  They are totally hilarious.

Worst writing I've ever seen?  My 8th grade Social Studies class, where a
student turned in 1 1/2 pages of an essay on Anne Frank.  The second of two
sentences was only half the length of the first, though no less tediously
read.

Rick

On Fri, Feb 15, 2008 at 11:10 AM, Ben Chernys <
[EMAIL PROTECTED]> wrote:

> ** I must concur with Stan!  I laughed so loud and hard my daughter
> couldn't do her homework!.  I'd love to see more of the essay from some
> these authors.
> Ben
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* February 15, 2008 6:03 PM
> *To:* arslist@ARSLIST.ORG
>
> *Subject:* OT: Friday Humor: Happy Valentines like, whatever
>
> ** Every year, English teachers from across the country can submit their
> collections of actual similes and metaphors found in high school essays.
> These excerpts are published each year to the amusement of teachers across
> the country. Here are last year's winners.
>
> Her face was a perfect oval, like a circle that had its two sides gently
> compressed by a Thigh Master.
>
> His thoughts tumbled in his head, making and breaking alliances like
> underpants in a dryer without Cling Free.
>
> He spoke with the wisdom that can only come from experience, like a guy
> who went blind because he looked at a solar eclipse without one of those
> boxes with a pinhole in it and now goes around the country speaking at high
> schools about the dangers of looking at a solar eclipse without one of those
> boxes with a pinhole in it.
>
> She grew on him like she was a colony of E. Coli, and he was
> room-temperature Canadian beef.
>
> She had a deep, throaty, genuine laugh, like that sound a dog makes just
> before it throws up.
>
> Her vocabulary was as bad as, like, whatever.
>
> He was as tall as a six-foot, three-inch tree.
>
> The revelation that his marriage of 30 years had disintegrated because of
> his wife's infidelity came as a rude shock, like a surcharge at a formerly
> surcharge-free ATM machine.
>
> The little boat gently drifted across the pond exactly the way a bowling
> ball wouldn't.
>
> McBride fell 12 stories, hitting the pavement like a Hefty bag filled with
> vegetable soup.
>
> From the attic came an unearthly howl. The whole scene had an eerie,
> surreal quality, like when you're on vacation in another city and Jeopardy
> comes on at 7:00 p.m. instead of 7:30.
>
> Her hair glistened in the rain like a nose hair after a sneeze.
>
> The hailstones leaped from the pavement, just like maggots when you fry
> them in hot grease.
>
> Long separated by cruel fate, the star-crossed lovers raced across the
> grassy field toward each other like two freight trains, one having left
> Cleveland at 6:36 p.m. traveling at 55 mph, the other from Topeka at 4:19
> p.m. at a speed of 35 mph.
>
> They lived in a typical suburban neighborhood with picket fences that
> resembled Nancy Kerrigan's teeth.
>
> John and Mary had never met. They were like two hummingbirds who had also
> never met.
>
> He fell for her like his heart was a mob informant, and she was the East
> River.
>
> Even in his last years, Granddad had a mind like a steel trap, only one
> that had been left out so long, it had rusted shut.
>
> Shots rang out, as shots are wont to do.
>
> The plan was simple, like my brother-in-law Phil. But unlike Phil, this
> plan just might work.
>
> The young fighter had a hungry look, the kind you get from not eating for
> a while.
>
> He was as lame as a duck. Not the metaphorical lame duck, either, but a
> real duck that was actually lame, maybe from stepping on a land mine or
> something.
>
> The ballerina rose gracefully en Pointe and extended one slender leg
> behind her, like a dog at a fire hydrant.
>
> It was an American tradition, like fathers chasing kids around with power
> tools.
>
> He was deeply in love. When she spoke, he thought he heard bells, as if
> she were a garbage truck backing up.
>
> Rick
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
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> html___
>

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OT: Friday Humor: Happy Valentines like, whatever

[Easter, David]

(Gentle) FYI, these aren't from English teachers and they're not from
last year.  It's a contest run by the Washington Post in their "Style
Invitational" column.  Some of these are from 1999 - some from 1995.
 
http://www.washingtonpost.com/wp-dyn/content/article/2007/03/16/AR200703
1600738_pf.html
 
http://monster-island.org/tinashumor/humor/analogy.html
 
Still very funny, of course.
 
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Friday, February 15, 2008 9:03 AM
To: arslist@ARSLIST.ORG
Subject: OT: Friday Humor: Happy Valentines like, whatever


** Every year, English teachers from across the country can submit their
collections of actual similes and metaphors found in high school essays.
These excerpts are published each year to the amusement of teachers
across the country. Here are last year's winners.


Her face was a perfect oval, like a circle that had its two sides gently
compressed by a Thigh Master.

His thoughts tumbled in his head, making and breaking alliances like
underpants in a dryer without Cling Free.


He spoke with the wisdom that can only come from experience, like a guy
who went blind because he looked at a solar eclipse without one of those
boxes with a pinhole in it and now goes around the country speaking at
high schools about the dangers of looking at a solar eclipse without one
of those boxes with a pinhole in it. 

She grew on him like she was a colony of E. Coli, and he was
room-temperature Canadian beef.

She had a deep, throaty, genuine laugh, like that sound a dog makes just
before it throws up.

Her vocabulary was as bad as, like, whatever.

He was as tall as a six-foot, three-inch tree.

The revelation that his marriage of 30 years had disintegrated because
of his wife's infidelity came as a rude shock, like a surcharge at a
formerly surcharge-free ATM machine.

The little boat gently drifted across the pond exactly the way a bowling
ball wouldn't.

McBride fell 12 stories, hitting the pavement like a Hefty bag filled
with vegetable soup.

>From the attic came an unearthly howl. The whole scene had an eerie,
surreal quality, like when you're on vacation in another city and
Jeopardy comes on at 7:00 p.m. instead of 7:30.

Her hair glistened in the rain like a nose hair after a sneeze.

The hailstones leaped from the pavement, just like maggots when you fry
them in hot grease.

Long separated by cruel fate, the star-crossed lovers raced across the
grassy field toward each other like two freight trains, one having left
Cleveland at 6:36 p.m. traveling at 55 mph, the other from Topeka at
4:19 p.m. at a speed of 35 mph.

They lived in a typical suburban neighborhood with picket fences that
resembled Nancy Kerrigan's teeth.

John and Mary had never met. They were like two hummingbirds who had
also never met.

He fell for her like his heart was a mob informant, and she was the East
River.


Even in his last years, Granddad had a mind like a steel trap, only one
that had been left out so long, it had rusted shut.

Shots rang out, as shots are wont to do.

The plan was simple, like my brother-in-law Phil. But unlike Phil, this
plan just might work.

The young fighter had a hungry look, the kind you get from not eating
for a while.

He was as lame as a duck. Not the metaphorical lame duck, either, but a
real duck that was actually lame, maybe from stepping on a land mine or
something.

The ballerina rose gracefully en Pointe and extended one slender leg
behind her, like a dog at a fire hydrant.

It was an American tradition, like fathers chasing kids around with
power tools.

He was deeply in love. When she spoke, he thought he heard bells, as if
she were a garbage truck backing up.


Rick

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Re: Friday Humor: Happy Valentines like, whatever

[Ben Chernys]

I must concur with Stan!  I laughed so loud and hard my daughter couldn't do
her homework!.  I'd love to see more of the essay from some these authors.
Ben

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: February 15, 2008 6:03 PM
To: arslist@ARSLIST.ORG
Subject: OT: Friday Humor: Happy Valentines like, whatever


** Every year, English teachers from across the country can submit their
collections of actual similes and metaphors found in high school essays.
These excerpts are published each year to the amusement of teachers across
the country. Here are last year's winners.


Her face was a perfect oval, like a circle that had its two sides gently
compressed by a Thigh Master.

His thoughts tumbled in his head, making and breaking alliances like
underpants in a dryer without Cling Free.


He spoke with the wisdom that can only come from experience, like a guy who
went blind because he looked at a solar eclipse without one of those boxes
with a pinhole in it and now goes around the country speaking at high
schools about the dangers of looking at a solar eclipse without one of those
boxes with a pinhole in it. 

She grew on him like she was a colony of E. Coli, and he was
room-temperature Canadian beef.

She had a deep, throaty, genuine laugh, like that sound a dog makes just
before it throws up.

Her vocabulary was as bad as, like, whatever.

He was as tall as a six-foot, three-inch tree.

The revelation that his marriage of 30 years had disintegrated because of
his wife's infidelity came as a rude shock, like a surcharge at a formerly
surcharge-free ATM machine.

The little boat gently drifted across the pond exactly the way a bowling
ball wouldn't.

McBride fell 12 stories, hitting the pavement like a Hefty bag filled with
vegetable soup.

>From the attic came an unearthly howl. The whole scene had an eerie, surreal
quality, like when you're on vacation in another city and Jeopardy comes on
at 7:00 p.m. instead of 7:30.

Her hair glistened in the rain like a nose hair after a sneeze.

The hailstones leaped from the pavement, just like maggots when you fry them
in hot grease.

Long separated by cruel fate, the star-crossed lovers raced across the
grassy field toward each other like two freight trains, one having left
Cleveland at 6:36 p.m. traveling at 55 mph, the other from Topeka at 4:19
p.m. at a speed of 35 mph.

They lived in a typical suburban neighborhood with picket fences that
resembled Nancy Kerrigan's teeth.

John and Mary had never met. They were like two hummingbirds who had also
never met.

He fell for her like his heart was a mob informant, and she was the East
River.


Even in his last years, Granddad had a mind like a steel trap, only one that
had been left out so long, it had rusted shut.

Shots rang out, as shots are wont to do.

The plan was simple, like my brother-in-law Phil. But unlike Phil, this plan
just might work.

The young fighter had a hungry look, the kind you get from not eating for a
while.

He was as lame as a duck. Not the metaphorical lame duck, either, but a real
duck that was actually lame, maybe from stepping on a land mine or
something.

The ballerina rose gracefully en Pointe and extended one slender leg behind
her, like a dog at a fire hydrant.

It was an American tradition, like fathers chasing kids around with power
tools.

He was deeply in love. When she spoke, he thought he heard bells, as if she
were a garbage truck backing up.


Rick

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Re: Friday Humor: Confusion Clarification

[Stan Feinstein]

Norm,

Another good one.  Good day today.

Stan
  - Original Message - 
  From: Kaiser Norm E CIV USAF 96 CS/SCCE 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Friday, February 15, 2008 10:24: AM
  Subject: Friday Humor: Confusion Clarification


  ** 
   

Just in case you ever get these two environments mixed up, This should 
make things a little bit clearer.   

 

  @ PRISON 
  @ WORK 
 
  you spend the majority of your time in a 10X10 cell 

   

  @ PRISON
 you spend the majority of your time 

  in an 6X6 cubicle /office 

   

  @ WORK  
 
  you get three meals a day fully paid for 

   

  @ PRISON
you get a break for one meal and 

  you have to pay for it 



  @ WORK 
 
  you get time off for good behavior 

   
 you get more work for 

  good behavior 


 
  @ PRISON 

  the guard locks and unlocks all the doors for you 

   

  @ PRISON
   @ WORK 

  you must often carry a security card 

  and open all the doors for yourself 

   

  @ WORK   
 
  you can watch TV and play games 

   

   

  @ PRISON
 you could get fired for watching 

  TV and playing games 

   

@ WORK 
 
  you get your own toilet 

   

   

  @ PRISON
 you have to share the toilet with 

  some people who pee on the seat 

   

  @ WORK   
 
  they allow your family and friends to visit 

   

  @ PRISON
 you aren't even supposed to speak 

  to your family 

   

  @ WORK   
 
  all expenses are paid by the taxpayers with no work required 

   

   

  @ PRISON
 you get to pay all your expenses to go 

  to work, and they deduct taxes from 

  your salary to pay for prisoners 

   

  @ WORK   
 
  you spend most of your life inside bars wanting to get out 
 you spend most of your time wanting 

  to get out and go inside bars 


 
@ PRISON

  you must deal with sadistic wardens 
   @ WORK 

  they are called managers 

   
 
   THERE IS SOMETHING SERIOUSLY WRONG WITH THIS PICTURE 
 

Now get back to work. You're not getting paid to check emails
   

   

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Re: User Tool Error 1950 - Error Loading Menu (UNCLASSIFIED)

[Michaud, Christopher W Mr GoldBelt Raven]

Classification:  UNCLASSIFIED 
Caveats: NONE

Dan, 

I have seen this often with menus having a large number of entries. Try
changing the Field Menu Display as option to Smart Menus -- the option
is located in the User Tool under the Tools Menu --> Options -->
Behaviors Tab. This will force the client to use List menus for larger
sets and appears to manage the resources needed better. 


Christopher Michaud
 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wangler, Dan
Sent: Thursday, February 14, 2008 9:34 AM
To: arslist@ARSLIST.ORG
Subject: User Tool Error 1950 - Error Loading Menu

** 

Dear list

 

We have a strange problem with some of our User Tool users. We have a
home built help desk application running ARS 7.0.1 patch 3.  On the form
we have a character field will a menu.  On another character field, we
have a search menu that uses the selection from the first menu to get
entries for the second menu.  The list that is returned in the second
menu can be quite long.

 

We are getting complaints from some user that when they select an item
from the first field and then try to list the entries for the second
field, they are getting the following: 

 

  Error Loading Menu (ARERR 1950) *  

 

and the following error running a macro (a macro that has been running
for years) against the same form:

 

Not enough storage is available to do this operation.  Close some open
forms and try again.

 

Clearning the user tool cache does not resolve it.  The only way to get
out of this situation is to close the user tool and reopen it.

 

Has anyone else encountered problems similar to these?  Is there a
possible memory leak in the 7.0.1 p3 version of the user tool?

 

The field expansions, although a bit slow, seem to work OK from the web.

 

Thanks and regards

 

Dan

 

 

Dan Wangler,   Team Lead,  STARS Group

Phone: 214-567-8304; email: [EMAIL PROTECTED]  

Client/Server Services, IT Opeations

Texas Instruments, Inc.

6500 Chase Oaks Blvd., MS 8401

Plano, Texas, 75023 

 

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Classification:  UNCLASSIFIED 
Caveats: NONE

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Friday Humor: Confusion Clarification

[Kaiser Norm E CIV USAF 96 CS/SCCE]

 

Just in case you ever get these two environments mixed up, This should
make things a little bit clearer.   

 

@ PRISON 

 @ WORK 

you spend the majority of your time in a 10X10 cell 

 

@ PRISON

you spend the majority of your time 

in an 6X6 cubicle /office 

 

@ WORK  

you get three meals a day fully paid for 

 

@ PRISON

   you get a break for one meal and 

you have to pay for it 

  

@ WORK 

you get time off for good behavior 

 

you get more work for 

good behavior 

  

@ PRISON 

the guard locks and unlocks all the doors for you 

 

@ PRISON

  @ WORK 

you must often carry a security card 

and open all the doors for yourself 

 

@ WORK   

you can watch TV and play games 

 

 

@ PRISON

you could get fired for watching 

TV and playing games 

 

  @ WORK 

you get your own toilet 

 

 

@ PRISON

you have to share the toilet with 

some people who pee on the seat 

 

@ WORK   

they allow your family and friends to visit 

 

@ PRISON

you aren't even supposed to speak 

to your family 

 

@ WORK   

all expenses are paid by the taxpayers with no work required 

 

 

@ PRISON

you get to pay all your expenses to go 

to work, and they deduct taxes from 

your salary to pay for prisoners 

 

@ WORK   

you spend most of your life inside bars wanting to get out 

you spend most of your time wanting 

to get out and go inside bars 

  

  @ PRISON

you must deal with sadistic wardens 

  @ WORK 

they are called managers 

 

 THERE IS SOMETHING SERIOUSLY WRONG WITH THIS PICTURE 

Now get back to work. You're not getting paid to check emails

 


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Re: Approval Central

[Don Simmons]

Thanks absolutely perfect.


Date: Fri, 15 Feb 2008 11:09:31 -0600From: [EMAIL PROTECTED]: Re: Approval 
CentralTo: [EMAIL PROTECTED] 


KM-10046201 outlines how to do this.


Date: Fri, 15 Feb 2008 10:59:34 -0600From: [EMAIL PROTECTED]: Approval 
CentralTo: [EMAIL PROTECTED] 


Has anyone ever added the Change Record ID to the Approval Console in Approval 
Central?  Has anyone had users make this request? Don

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Re: Notification Preferences in 7

[T. Dee]

Chris - open "NTE:CFG-Notification Events" and modify all the "System
Default" records and change the "Remedy Notification Method" from
"Alert" to Email.

You can't do this via the People Form.

Ty


On 2/15/08, Moore, Chris <[EMAIL PROTECTED]> wrote:
> **
>
>
> Hey everyone
>
>
>
> When we set everyone up in the system, we set the default notification to
> email.  In each People record, email is selected as the default
> notification.
>
>
>
> However, in the Notification Preferences table,  every notification is set
> to Alert, and when I select them I can't modify them.  There must be a place
> to set it I can't find in the documentation…
>
>
>
> Thanks!
>
> Chris__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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Re: Friday Humor: Happy Valentines like, whatever

[Stan Feinstein]

Rick,

These are great.

Stan
  - Original Message - 
  From: Rick Cook 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Friday, February 15, 2008 9:02: AM
  Subject: OT: Friday Humor: Happy Valentines like, whatever


  ** Every year, English teachers from across the country can submit their 
collections of actual similes and metaphors found in high school essays.  These 
excerpts are published each year to the amusement of teachers across the 
country. Here are last year's winners.


  Her face was a perfect oval, like a circle that had its two sides gently 
compressed by a Thigh Master.

  His thoughts tumbled in his head, making and breaking alliances like 
underpants in a dryer without Cling Free.

  He spoke with the wisdom that can only come from experience, like a guy who 
went blind because he looked at a solar eclipse without one of those boxes with 
a pinhole in it and now goes around the country speaking at high schools about 
the dangers of looking at a solar eclipse without one of those boxes with a 
pinhole in it. 

  She grew on him like she was a colony of E. Coli, and he was  
room-temperature Canadian beef.

  She had a deep, throaty, genuine laugh, like that sound a dog makes just 
before it throws up.

  Her vocabulary was as bad as, like, whatever.

  He was as tall as a six-foot, three-inch tree.

  The revelation that his marriage of 30 years had disintegrated because of his 
wife's infidelity came as a rude shock, like a surcharge at a formerly 
surcharge-free ATM machine.

  The little boat gently drifted across the pond exactly the way a bowling ball 
wouldn't.

  McBride fell 12 stories, hitting the pavement like a Hefty bag filled with 
vegetable soup.

  From the attic came an unearthly howl. The whole scene had an eerie, surreal 
quality, like when you're on vacation in another city and Jeopardy comes on at 
7:00 p.m. instead of 7:30.

  Her hair glistened in the rain like a nose hair after a sneeze.

  The hailstones leaped from the pavement, just like maggots when you fry them 
in hot grease.

  Long separated by cruel fate, the star-crossed lovers raced across the grassy 
field toward each other like two freight trains, one having left Cleveland at 
6:36 p.m. traveling at 55 mph, the other from Topeka at 4:19 p.m. at a speed of 
35 mph.

  They lived in a typical suburban neighborhood with picket fences that 
resembled Nancy Kerrigan's teeth.

  John and Mary had never met. They were like two hummingbirds who had also 
never met.

  He fell for her like his heart was a mob informant, and she was the East 
River.


  Even in his last years, Granddad had a mind like a steel trap, only one that 
had been left out so long, it had rusted shut.

  Shots rang out, as shots are wont to do.

  The plan was simple, like my brother-in-law Phil. But unlike Phil, this plan 
just might work.

  The young fighter had a hungry look, the kind you get from not eating for a 
while.

  He was as lame as a duck. Not the metaphorical lame duck, either, but a real 
duck that was actually lame, maybe from stepping on a land mine or something.

  The ballerina rose gracefully en Pointe and extended one slender leg behind 
her, like a dog at a fire hydrant.

  It was an American tradition, like fathers chasing kids around with power 
tools.

  He was deeply in love. When she spoke, he thought he heard bells, as if she 
were a garbage truck backing up.


  Rick

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Re: Notification Preferences in 7

[Moore, Chris]

Thanks!

 

Did we do something wrong in setting up accounts?  Or is this a "feature
not a bug"?  It seems odd that every user would be expected to have to
do this kind of configuration.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kevin Shaffer
Sent: Friday, February 15, 2008 12:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Notification Preferences in 7

 

You either change the system default in the backend form
(NTE:CFG-Notification Events) or you dont modify the system preference
and each user creates their own preference.  When sending out
notifications Remedy will look for the user defined preferences first
then the system defined ones.



Date: Fri, 15 Feb 2008 12:10:35 -0500
From: [EMAIL PROTECTED]
Subject: Notification Preferences in 7
To: arslist@ARSLIST.ORG

** 

Hey everyone

 

When we set everyone up in the system, we set the default notification
to email.  In each People record, email is selected as the default
notification.

 

However, in the Notification Preferences table,  every notification is
set to Alert, and when I select them I can't modify them.  There must be
a place to set it I can't find in the documentation...

 

Thanks!

Chris

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Re: Notification Preferences in 7

[Kevin Shaffer]

You either change the system default in the backend form (NTE:CFG-Notification 
Events) or you dont modify the system preference and each user creates their 
own preference.  When sending out notifications Remedy will look for the user 
defined preferences first then the system defined ones.


Date: Fri, 15 Feb 2008 12:10:35 -0500From: [EMAIL PROTECTED]: Notification 
Preferences in 7To: [EMAIL PROTECTED] 




Hey everyone
 
When we set everyone up in the system, we set the default notification to 
email.  In each People record, email is selected as the default notification.
 
However, in the Notification Preferences table,  every notification is set to 
Alert, and when I select them I can’t modify them.  There must be a place to 
set it I can’t find in the documentation…
 
Thanks!
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Re: Approval Central

[Pierson, Shawn]

The easiest thing to do is to completely hide the OOtB table field and
replace it with one that has more useful data.  The majority of the
fields on the approval console are not that useful, so I replaced it
entirely.



Of course, if you use SRM or any other applications that have approvals,
you have to take those into consideration because they don't have Change
IDs.  It's not difficult work, but you have to take all the other
modules into consideration.  I customized the Approver Console long
before SRM was released, but when I implement SRM I will need to rework
my customizations.  Also, ARS patches sometimes overwrite the Approval
forms.



Shawn Pierson



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Don Simmons
Sent: Friday, February 15, 2008 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Approval Central



**

Has anyone ever added the Change Record ID to the Approval Console in
Approval Central?  Has anyone had users make this request?



Don





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Notification Preferences in 7

[Moore, Chris]

Hey everyone

 

When we set everyone up in the system, we set the default notification
to email.  In each People record, email is selected as the default
notification.

 

However, in the Notification Preferences table,  every notification is
set to Alert, and when I select them I can't modify them.  There must be
a place to set it I can't find in the documentation...

 

Thanks!

Chris


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Question: Change Approval - ITSM 7

[T. Dee]

I'm new to the Change Approval process, so I apologize if this
question is basic.

I read the Configuration Guide, but wasn't much help for the Approval Process.

How would I setup the Approval Process so that the "Standard" Changes
do NOT require an approval and the "Non-Standard" Changes require an
Approval?

Thanks!

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Re: Approval Central

[Kevin Shaffer]

KM-10046201 outlines how to do this.


Date: Fri, 15 Feb 2008 10:59:34 -0600From: [EMAIL PROTECTED]: Approval 
CentralTo: [EMAIL PROTECTED] 



Has anyone ever added the Change Record ID to the Approval Console in Approval 
Central?  Has anyone had users make this request? Don

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OT: Friday Humor: Happy Valentines like, whatever

[Rick Cook]

Every year, English teachers from across the country can submit their
collections of actual similes and metaphors found in high school essays.
These excerpts are published each year to the amusement of teachers across
the country. Here are last year's winners.

Her face was a perfect oval, like a circle that had its two sides gently
compressed by a Thigh Master.

His thoughts tumbled in his head, making and breaking alliances like
underpants in a dryer without Cling Free.

He spoke with the wisdom that can only come from experience, like a guy who
went blind because he looked at a solar eclipse without one of those boxes
with a pinhole in it and now goes around the country speaking at high
schools about the dangers of looking at a solar eclipse without one of those
boxes with a pinhole in it.

She grew on him like she was a colony of E. Coli, and he was
room-temperature Canadian beef.

She had a deep, throaty, genuine laugh, like that sound a dog makes just
before it throws up.

Her vocabulary was as bad as, like, whatever.

He was as tall as a six-foot, three-inch tree.

The revelation that his marriage of 30 years had disintegrated because of
his wife's infidelity came as a rude shock, like a surcharge at a formerly
surcharge-free ATM machine.

The little boat gently drifted across the pond exactly the way a bowling
ball wouldn't.

McBride fell 12 stories, hitting the pavement like a Hefty bag filled with
vegetable soup.

>From the attic came an unearthly howl. The whole scene had an eerie, surreal
quality, like when you're on vacation in another city and Jeopardy comes on
at 7:00 p.m. instead of 7:30.

Her hair glistened in the rain like a nose hair after a sneeze.

The hailstones leaped from the pavement, just like maggots when you fry them
in hot grease.

Long separated by cruel fate, the star-crossed lovers raced across the
grassy field toward each other like two freight trains, one having left
Cleveland at 6:36 p.m. traveling at 55 mph, the other from Topeka at 4:19
p.m. at a speed of 35 mph.

They lived in a typical suburban neighborhood with picket fences that
resembled Nancy Kerrigan's teeth.

John and Mary had never met. They were like two hummingbirds who had also
never met.

He fell for her like his heart was a mob informant, and she was the East
River.

Even in his last years, Granddad had a mind like a steel trap, only one that
had been left out so long, it had rusted shut.

Shots rang out, as shots are wont to do.

The plan was simple, like my brother-in-law Phil. But unlike Phil, this plan
just might work.

The young fighter had a hungry look, the kind you get from not eating for a
while.

He was as lame as a duck. Not the metaphorical lame duck, either, but a real
duck that was actually lame, maybe from stepping on a land mine or
something.

The ballerina rose gracefully en Pointe and extended one slender leg behind
her, like a dog at a fire hydrant.

It was an American tradition, like fathers chasing kids around with power
tools.

He was deeply in love. When she spoke, he thought he heard bells, as if she
were a garbage truck backing up.

Rick

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Re: ARS6.03 on Linux +VM

[john rosquist]

7.1 (ars and itsm)


- Original Message 
From: Anoop Sasidharan <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, February 14, 2008 5:54:02 PM
Subject: Re: ARS6.03 on Linux +VM

** 
Thanks John.
 
What version of Remedy are you running on the VM?
 
Thanks
Anoop




Date: Thu, 14 Feb 2008 09:29:19 -0800
From: [EMAIL PROTECTED]
Subject: Re: ARS6.03 on Linux +VM
To: arslist@ARSLIST.ORG

** 
Anoop,
 
Remedy will work on a VM (VMware). I have 2 win32 VM's going -- One with SQL 
Server 2005 and one with Oracle 11g.  Please note that Remedy is a 32 bit app 
so there is little point in running it a 64 bit os. Further, it is my 
experience that the 64 bit os's cause more grief than they are worth. You will 
need to use the 32bit drivers, so you kill any gains there. I have run it in a 
Win64 environment, and will strongly recommend against it in the future. All 
that said, 64bit DB's rock!
 
John Rosquist
Windward
 


 
- Original Message 
From: Anoop Sasidharan <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, February 13, 2008 6:54:40 PM
Subject: ARS6.03 on Linux +VM

** Dear Lister,
We are planning to install remedy ars 6.03 on Linux64 Virtual Machine's. BMC 
says that they dont support ARS6.03 on VM.
Has anyone tried this before and what are your observation?
 
Thanks
Anoop

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Approval Central

[Don Simmons]

Has anyone ever added the Change Record ID to the Approval Console in Approval 
Central?  Has anyone had users make this request? Don
_
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Re: Friday Humor: Google and Chuck Norris.. (Corrected)

[arslist]

Nope. Got all the timezones I need already. :-)

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Steve Brown
Sent: February 14, 2008 8:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Friday Humor: Google and Chuck Norris.. (Corrected)


** 

Was in NZ time when initially sent. Nice to get on Friday rather than
Saturday. 

PS Does anyone need a different time zone developer? 

 

 

Steve Brown

Remedy Admin

System Management Consulting

p 03 9781009

m 021 48 22 66

e  [EMAIL PROTECTED]

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: Friday, 15 February 2008 11:45 a.m.
To: arslist@ARSLIST.ORG
Subject: Re: Friday Humor: Google and Chuck Norris.. (Corrected)

 

** Nice try  lol

On Thu, Feb 14, 2008 at 3:43 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote:

** 

Ouch! I got a flight back to Jersey today and thought it was a weekend
already :-)

 

Sorry Dan!

 

Joe

 

- Original Message 
From: Drew Shuller <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, February 14, 2008 1:44:51 PM
Subject: Re: Friday Humor: Google and Chuck Norris.. (Corrected)

It's Friday somewhere!!

Drew


On Thu, 14 Feb 2008, Susan Palmer wrote:

> Is it Friday  
>
> On Thu, Feb 14, 2008 at 12:33 PM, Joe DeSouza <[EMAIL PROTECTED]>
wrote:
>
>> **
>> Type *Find Chuck Norris* in the Search bar and then press 'I'm Feeling
>> Lucky'
>>
>>  --
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Search. >
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>
>

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  _  

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Humor:Dog Quotes

[Gidd]

Did you ever notice when you blow in a dog's face he gets mad at you? But
when you take him in a car he sticks his head out the window!
-- Steve Bluestone

My neighbor has two dogs. One of them says to the other, "Woof!" The other
replies, "Moo!" The dog is perplexed. "Moo? Why did you say, "Moo'?" The
other dog says, "I'm trying to learn a foreign language."
- Morey Amsterdam

Life is like a dogsled team. If you ain't the lead dog, the scenery never
changes.
--Lewis Grizzard

There are three faithful friends--an old wife, an old dog and ready money. 
--Ben Franklin.

The other day I saw two dogs walk over to a parking meter. One of them says
to the other, "How do you like that? Pay toilets!"
--Dave Starr

They say the dog is man's best friend. I don't believe that. How many of
your friends have you neutered?
--Larry Reeb

I went to an exclusive kennel club. It was very exclusive. There was a sign
out front: "No Dogs Allowed."
--Phil Foster

He that lieth down with dogs, shall rise up with fleas.
--Ben Franklin

If you pick up a starving dog and make him prosperous, he will not bite you.
This is the principal difference between a dog and a man.
--Mark Twain

I have a great dog. She's half Lab, half pit bull. A good combination. Sure,
she might bite off my leg, but she'll bring it back to me.
--Jimi Celeste

Don't make the mistake of treating your dogs like humans, or they'll treat
you like dogs.
--Martha Scott

Money will buy a pretty good dog, but it won't buy the wag of his tail.
--Josh Billings

When you leave them in the morning, they stick their nose in the door crack
and stand there like a portrait until you turn the key eight hours later.
--Erma Bombeck

Every time I go near the stove, the dog howls ...
--Phillis Diller

I've been on so many blind dates I should get a free dog.
--Wendy Liebman

My advice to any diplomat who wants to have good press is to have two or
three kids and a dog.
--Carl Rowan

Oh, that dog! Ever hear of a German shepherd that bites its nails? Barks
with a lisp? You say, "Attack!" And he has one. All he does is piddle. He's
nothing but a fur-covered kidney that barks.
--Phillis Diller

They have dog food for constipated dogs. If your dog is constipated, why
screw up a good thing? Stay indoors and let 'em bloat!
--David Letterman

I bought my grandmother a Seeing Eye dog. But he's a little sadistic. He
does impressions of cars screeching to a halt.
--Larry Amoros

I like driving around with my two dogs, especially on the freeways. I make
them wear little hats so I can use the car-pool lanes.
--Monica Piper

It was a small town: Ferguson, Ohio. When you entered there was a big sign
and it said, "Welcome to Ferguson. Beware of the Dog." The all-night
drugstore closed at noon.
--Jackie Vernon

A man bitten by a dog, whether the animal is mad or not, is apt to get mad
himself.
--George D. Prentice 1802-1870 American Journalist & Humorist.

Keep running after a dog and he will never bite you.
--Francois Rabelais 1495-1583 French Humorist.

I am sir Oracle, and when I ope my lips, let no dog bark. 
--Shakespeare.

About the only thing on a farm that has an easy time is the dog. 
--Edgar Watson Houe 1853-1937 American Journalist.

To his dog, every man is Napoleon; hence the constant popularity of dogs.
--Aldous Huxley 1894 English Novelist.

Man is a dogs ideal of what God should be. 
--Holbrook Jackson 1874 English Journalist.

The more I see of the depressing stature of people, the more I admire my
dogs.
--Alphonse de Lamartine 1790-1869 French Poet.

Revenge is often like biting a dog because the dog bit you. 
--Austin O'Malley 1858-1932 American Oculist.

Histories are more full of examples of the fidelity of dogs than of friends.
--Alexander Pope 1688-1744 English Poet.

Man is an animal that makes bargains; no other animal does this--no dog
exchanges bones with another. 
--Adam Smith 1723-1790 Scottish Politician and Economist.

When there is an old maid in the house, a watchdog is unnecessary. 
--Honore de Balzac. 1799-1850 French Novelist.

A dog is the only thing on this earth that loves you more than he loves
himself. 
--Josh Billings

The dog that will follow everbody ain't worth a curse. 
--Josh Billings.

If dogs could talk, perhaps we'd find it just as hard to get along with them
as we do people. 
--Karel Capek 1890-1938 Czech Journalist.

You never realize a dog is a man's best friend until you start betting on
horses.

Dogs are lousy poker players. When they get a good hand they wag their
tails.

Dumb dog. I bought a dog whistle. He won't use it.

A guy wanted the vet to cut his dog's tail off. The vet asked why. Well, my
mother in law is visiting next month and I want to eliminate any possible
indication that she is welcome.

Ladies and gentlemen are permitted to have friends in the kennel but not in
the kitchen. 
--George Bernard Shaw 1856 British Dramatist.

The more I see of men the more I like dogs. 
--Madame de Stael 1766-1817 French social leader.

Heaven goes

Re: who can advice on new features of version 7

[Rick Cook]

Are you asking whether there would be development work to take advantage of
the new functionality (there would not), or are you asking how much work it
would be to upgrade (definitely some)?

Rick

On Fri, Feb 15, 2008 at 8:07 AM, Remedy Maniac <[EMAIL PROTECTED]>
wrote:

> dear listers,
>
> some of our decision makers would be in favor of upgrading our Remedy 6
> to version 7 specially because of the new feature which allows "Saved
> searches on web".
> Could anyone give some tips on what this would cost in terms of
> development and how difficult or tricky it could be?
> Any information on this is very welcomed.
> Thank you in advance.
> serouche
>
>
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Re: 7.1 Patch 001 upgrade issue

[Russ Grant]

Starr,
I believe the reason you are getting the unique index error is that you have 
duplicate user names in the user name form - which will prevent the new user 
form from being imported (since Remedy added a unique index to the user form on 
the Login Name field). You can run the query below in a query analyzer to 
identify the duplicates. In my case the upgraded errored out and rolled back to 
ARS 6.3, I was able to clean up the duplicates using the RUT, start the upgrade 
over and went forward with a clean install.

HTH

Russ


select username, count(username) from user_cache group by username having 
count(username)>1


Date: Thu, 14 Feb 2008 12:59:21 -0500
From: [EMAIL PROTECTED]
Subject: 7.1 Patch 001 upgrade issue
To: arslist@ARSLIST.ORG

**















Hello list,

  I attempted to
upgrade my server version 7.1.00 Build 001RTDB280865278520200710272157 to 7.1.00
Patch 001 200711161033.  Everything looked great - no issues during install.
But much to my surprise I now have no user or group form. The install did not
error. If I try to import either form from a back up I get a unique index. A
look at the DB shows that the tables still exist and have the expected data in
them.  I would really like to avoid rebuilding this server from scratch
again. Any suggestions? Has anyone else run into any issue with this upgrade? I
have opened a case with BMC but fear they will just recommend that I rebuild
since this same thing happened between my 7.1 to Server Version 7.1.00 Build
001 RTDB280865278520200710272157 upgrade and in the end we started over.

 

Server Details:

Server Version:

7.1.00 Patch 001
200711161033

Hardware: i686

OS: Linux
2.6.9-55.ELsmp

Database: Oracle – installed
on a remote server

DB Version: 10.2.0.2.0
- 64bi

 

 

TIA,

Starr Perkins

VeriSign, Inc.

[EMAIL PROTECTED]






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who can advice on new features of version 7

[Remedy Maniac]

dear listers,

some of our decision makers would be in favor of upgrading our Remedy 6 
to version 7 specially because of the new feature which allows "Saved 
searches on web".
Could anyone give some tips on what this would cost in terms of 
development and how difficult or tricky it could be?

Any information on this is very welcomed.
Thank you in advance.
serouche

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Re: arserver.exe Memory Usage 7.0.01

[Tony Worthington]

We have never run with the setting any higher in our production 
environment so I can't speak to that.  We will reconsider once we're at 
7.1.


-- 
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
[EMAIL PROTECTED]
262-703-5911



Joe DeSouza <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

02/14/2008 03:59 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: arserver.exe Memory Usage 7.0.01






** 
Thanks Tony,
 
Does this slow bringing up the form in the user tool while using the 
system?
 
Jarl,
 
I thought that it would be a manual process. I just wish they come out 
with a major patch on the ITSM (even if it involves doing things manually) 
to remove all these unwanted forms, workflow etc..
 
Our schedules are sort of tight with timelines on this project and I don't 
really see us going through a discovery process to identify all these 
unwanted forms, workflow and clean up unless BMC would provide us with 
this list or a patch to do so...
 
Joe


- Original Message 
From: Tony Worthington <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, February 14, 2008 11:56:09 AM
Subject: Re: arserver.exe Memory Usage 7.0.01

** 
And not an option if all you have on the server is ITSM7.  :-)  We even 
run with the display property caching set to its lowest level 
(Cache-Display-Properties: 0)  We haven't raised it due to concerns about 
further slowing startup time.   

-- 
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
[EMAIL PROTECTED]
262-703-5911 


Jarl Grøneng <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 
 
02/14/2008 11:52 AM 

Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 
cc

Subject
Re: arserver.exe Memory Usage 7.0.01








Removing unused forms and application is a manual job, and you nned to
know your installation.

--
Jarl

On Thu, Feb 14, 2008 at 5:47 PM, Joe D'Souza <[EMAIL PROTECTED]> wrote:
> **
>
> Jarl, Axton,
>
> That's exactly what we see during our startup. We were also told to 
start
> the AR Server by Remedy Support using the -t -s parameters and got 
exactly
> the same results you guys are talking about - only our field count was 
in
> the region of about 140K.
>
> Jarl, how did you go about finding out what forms are redundant? Did 
Remedy
> Support provide you with a list?
>
> Thank you for all your responses..
>
> Cheers
>
> Joe
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of Axton
> Sent: Thursday, February 14, 2008 10:01 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: arserver.exe Memory Usage 7.0.01
>
> ** Remedy just needs to tune the startup of arserver.  That's kind of 
where
> the problem lies.
>
> start arserver
> ...
> -> fetch 100 of 5 records from feild_dispprop (read 6mb of data and 
use
> 20k)
>   -> process those 100 records
> -> fetch next 100 of 5 records from feild_dispprop (read 6mb of data 
and
> use 20k)
>   -> process those 100 records
> -> fetch next 100 of 5 records from feild_dispprop (read 6mb of data 
and
> use 20k)
>   -> process those 100 records
> ...
>
> No wonder it takes so long.  How about fetching all the data at once, 
the
> processing it serially, or even better, in parallel.  It is something 
that
> can be done, but the people at BMC have to be convinced that there is a
> benefit to the customers, and they probably have to be able to directly
> capitalize on it to get a direction from management, neither of which is
> probably going to happen.
>
> Axton Grams
>
>
> On Thu, Feb 14, 2008 at 9:02 AM, Bardsley, Michael
> <[EMAIL PROTECTED]> wrote:
>
> > **
> >
> > I was told by support that there is a known slow startup issue with a
> windows/remote oracle database configuration.  We are looking at about 7
> minutes startup.  My db confirmed that at startup he see's the ARADMIN
> account pulling little bits of information at a slow pace from
> field_dispprop table.  I was told that is the Data Definition files that 
AR
> holds in memory.  We have also seen some database timeouts while saving
> changes in the Admin tool.
> >
> > 
>  From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
> > Sent: Thursday, February 14, 2008 2:37 AM
> >
> >
> >
> > To: arslist@ARSLIST.ORG
> > Subject: Re: arserver.exe Memory Usage 7.0.01
> >
> >
> >
> >
> >
> > **
> > We are running our AR Server at around that much (650,000 K) too. We 
are
> experiencing a lag of at least 15 minutes at the start of the services. 
We
> are currently working with BMC Support on that.. At Remedy supports
> suggestion, we tried a 1 GB connection @ Full Duplex between the AR 
Server
> and the DB and that didn't help much either.
> >
> > What is the average time you guys are experiencing on restart of AR
> Services?
> >
> > We are running all the ITSM apps, AI

Re: arserver.exe Memory Usage 7.0.01

[Jarl Grøneng]

Our main problem was, some patch ago, the server crashed 1-3 times
each day, and took then more than 10 minutes to restart.

In a normal operation where the server restarts each month, 10 minutes
is notthing...

--
Jarl

On Fri, Feb 15, 2008 at 11:46 AM, Michiel Beijen
<[EMAIL PROTECTED]> wrote:
> ... but then again, how often do you restart your Remedy service...?
>  It's fine with me if it takes 10 minutes or so when you restart it if
>  you only have to do that once every couple of months (or more
>  specifycally, if you'd install a patch and/or want to set it to
>  Development Cache mode to load some defs
>
>  I have a client on Win2003 / AR 7.1 with SQL2000SP4 on a remote
>  database and with ITSM7 service desk. Their restart time is around 1
>  minute.
>  Another client is on Solaris 9 / AR 7.1 P001 with Oracle 10g on a
>  remote databasewith ITSM7 SD and CM. They have a larger restart time,
>  around 5 minutes or so. Both are acceptable for me.
>  If you'd have 30 minute restart time, can it have something to do with
>  the plugin services that are starting?
>
>
>  --
>  Met vriendelijke groet / Kind regards
>  Michiel Beijen
>  __
>  MANSOLUTIONS
>  Energieweg 60-62
>  3771 NA Barneveld
>  The Netherlands
>  Tel. +31-(0)612968592
>  Mail [EMAIL PROTECTED]
>  Internet http://bsm.mansolutions.nl
>
>
>
>  On Thu, Feb 14, 2008 at 10:59 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote:
>  > **
>  >
>  >
>  > Thanks Tony,
>  >
>  > Does this slow bringing up the form in the user tool while using the 
> system?
>  >
>  > Jarl,
>  >
>  > I thought that it would be a manual process. I just wish they come out with
>  > a major patch on the ITSM (even if it involves doing things manually) to
>  > remove all these unwanted forms, workflow etc..
>  >
>  > Our schedules are sort of tight with timelines on this project and I don't
>  > really see us going through a discovery process to identify all these
>  > unwanted forms, workflow and clean up unless BMC would provide us with this
>  > list or a patch to do so...
>  >
>  > Joe
>  >
>  >
>  >
>  >
>  >
>  > - Original Message 
>  > From: Tony Worthington <[EMAIL PROTECTED]>
>  > To: arslist@ARSLIST.ORG
>  > Sent: Thursday, February 14, 2008 11:56:09 AM
>  > Subject: Re: arserver.exe Memory Usage 7.0.01
>  >
>  > **
>  > And not an option if all you have on the server is ITSM7.  :-)  We even run
>  > with the display property caching set to its lowest level
>  > (Cache-Display-Properties: 0)  We haven't raised it due to concerns about
>  > further slowing startup time.
>  >
>  > --
>  > Tony Worthington
>  > Sr. Technical Analyst
>  > Kohl's Department Stores
>  > [EMAIL PROTECTED]
>  > 262-703-5911
>  >
>  >
>  >
>  >  Jarl Grøneng <[EMAIL PROTECTED]>
>  > Sent by: "Action Request System discussion list(ARSList)"
>  > 
>  >
>  > 02/14/2008 11:52 AM
>  >
>  > Please respond to
>  > arslist@ARSLIST.ORG
>  >
>  >
>  > To arslist@ARSLIST.ORG
>  >
>  > cc
>  >
>  > Subject Re: arserver.exe Memory Usage 7.0.01
>  >
>  >
>  >
>  >
>  >
>  > Removing unused forms and application is a manual job, and you nned to
>  > know your installation.
>  >
>  > --
>  > Jarl
>  >
>  > On Thu, Feb 14, 2008 at 5:47 PM, Joe D'Souza <[EMAIL PROTECTED]> wrote:
>  > > **
>  > >
>  > > Jarl, Axton,
>  > >
>  > > That's exactly what we see during our startup. We were also told to start
>  > > the AR Server by Remedy Support using the -t -s parameters and got 
> exactly
>  > > the same results you guys are talking about - only our field count was in
>  > > the region of about 140K.
>  > >
>  > > Jarl, how did you go about finding out what forms are redundant? Did
>  > Remedy
>  > > Support provide you with a list?
>  > >
>  > > Thank you for all your responses..
>  > >
>  > > Cheers
>  > >
>  > > Joe
>  > >
>  > >
>  > >
>  > > -Original Message-
>  > > From: Action Request System discussion list(ARSList)
>  > > [mailto:[EMAIL PROTECTED] Behalf Of Axton
>  > > Sent: Thursday, February 14, 2008 10:01 AM
>  > > To: arslist@ARSLIST.ORG
>  > > Subject: Re: arserver.exe Memory Usage 7.0.01
>  > >
>  > > ** Remedy just needs to tune the startup of arserver.  That's kind of
>  > where
>  > > the problem lies.
>  > >
>  > > start arserver
>  > > ...
>  > > -> fetch 100 of 5 records from feild_dispprop (read 6mb of data and
>  > use
>  > > 20k)
>  > >   -> process those 100 records
>  > > -> fetch next 100 of 5 records from feild_dispprop (read 6mb of data
>  > and
>  > > use 20k)
>  > >   -> process those 100 records
>  > > -> fetch next 100 of 5 records from feild_dispprop (read 6mb of data
>  > and
>  > > use 20k)
>  > >   -> process those 100 records
>  > > ...
>  > >
>  > > No wonder it takes so long.  How about fetching all the data at once, the
>  > > processing it serially, or even better, in parallel.  It is something 
> that
>  > > can be done, but the people at BMC have to be convinced that there is a
>  > > 

Re: arserver.exe Memory Usage 7.0.01

[Michiel Beijen]

My experience on 7.1 GA is that it is normally around 650K. When you
make a form or workflow change it goes up to around 1GB (recache
definitions) and then releases it. When the server is in development
cache mode, it stays around 650K. Then it does not have to rebuild the
cache, that's why it is so much faster for development
-- 
Met vriendelijke groet / Kind regards
Michiel Beijen
__
MANSOLUTIONS
Energieweg 60-62
3771 NA Barneveld
The Netherlands
Tel. +31-(0)612968592
Mail [EMAIL PROTECTED]
Internet http://bsm.mansolutions.nl


On Thu, Feb 14, 2008 at 5:14 PM, Bardsley, Michael
<[EMAIL PROTECTED]> wrote:
> **
>
> About the memory again.  We also notice that even after a restart when the
> memory is at about 650,000 - 700,000 K, if you save something using the
> admin tool the memory footprint spikes up to about 1,200,000 K.  It usually
> gives it back.  Does that sound right?
>
> Mike
>
>  
>  From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Axton
> Sent: Thursday, February 14, 2008 10:01 AM
>
>
> To: arslist@ARSLIST.ORG
> Subject: Re: arserver.exe Memory Usage 7.0.01
>
>
>
> ** Remedy just needs to tune the startup of arserver.  That's kind of where
> the problem lies.
>
> start arserver
> ...
> -> fetch 100 of 5 records from feild_dispprop (read 6mb of data and use
> 20k)
>   -> process those 100 records
> -> fetch next 100 of 5 records from feild_dispprop (read 6mb of data and
> use 20k)
>   -> process those 100 records
> -> fetch next 100 of 5 records from feild_dispprop (read 6mb of data and
> use 20k)
>   -> process those 100 records
> ...
>
> No wonder it takes so long.  How about fetching all the data at once, the
> processing it serially, or even better, in parallel.  It is something that
> can be done, but the people at BMC have to be convinced that there is a
> benefit to the customers, and they probably have to be able to directly
> capitalize on it to get a direction from management, neither of which is
> probably going to happen.
>
> Axton Grams
>
>
> On Thu, Feb 14, 2008 at 9:02 AM, Bardsley, Michael
> <[EMAIL PROTECTED]> wrote:
>
> > **
> >
> > I was told by support that there is a known slow startup issue with a
> windows/remote oracle database configuration.  We are looking at about 7
> minutes startup.  My db confirmed that at startup he see's the ARADMIN
> account pulling little bits of information at a slow pace from
> field_dispprop table.  I was told that is the Data Definition files that AR
> holds in memory.  We have also seen some database timeouts while saving
> changes in the Admin tool.
> >
> > 
>  From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
> > Sent: Thursday, February 14, 2008 2:37 AM
> >
> >
> >
> > To: arslist@ARSLIST.ORG
> > Subject: Re: arserver.exe Memory Usage 7.0.01
> >
> >
> >
> >
> >
> > **
> > We are running our AR Server at around that much (650,000 K) too. We are
> experiencing a lag of at least 15 minutes at the start of the services. We
> are currently working with BMC Support on that.. At Remedy supports
> suggestion, we tried a 1 GB connection @ Full Duplex between the AR Server
> and the DB and that didn't help much either.
> >
> > What is the average time you guys are experiencing on restart of AR
> Services?
> >
> > We are running all the ITSM apps, AIE, CMDB, SLM, BMC RKM, SRM on our AR
> Server.
> >
> > We have tried tuning the database with the help of our DBA's and none of
> our efforts produced any significant change in the performance during
> startup.
> >
> > Even after startup, it does take unreasonably long to save even a light
> form or save a filter or active link or menus even if we click on the server
> name on the server window so it doesn't refresh any lists after saving an
> object..
> >
> > Is anyone else fighting a similar issue?
> >
> > Joe
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of strauss
> > Sent: Wednesday, February 13, 2008 10:50 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: arserver.exe Memory Usage 7.0.01
> >
> > **
> > Typically ARS 7.1.00.001 runs at about 650,000 K on my Win2K3 x64 servers.
> The one I have up that has relatively steady development in Kinetic Request
> going on, plus daily testing of notifications and paging, shows a peak at
> 825,000 K - and it has been running without a restart since 16 January.  The
> back end is SQL Server 2005 x64 on separate servers.  It has been a while
> since I ran any 7.0.01 servers (patch 003, middle of last year), but I
> believe that 7.1 has a smaller memory footprint.
> >
> > Christopher Strauss, Ph.D.
> > Call Tracking Administration Manager
> > University of North Texas Computing & IT Center
> > http://itsm.unt.edu/
> >
> >
> >
> > 

Re: arserver.exe Memory Usage 7.0.01

[Michiel Beijen]

... but then again, how often do you restart your Remedy service...?
It's fine with me if it takes 10 minutes or so when you restart it if
you only have to do that once every couple of months (or more
specifycally, if you'd install a patch and/or want to set it to
Development Cache mode to load some defs

I have a client on Win2003 / AR 7.1 with SQL2000SP4 on a remote
database and with ITSM7 service desk. Their restart time is around 1
minute.
Another client is on Solaris 9 / AR 7.1 P001 with Oracle 10g on a
remote databasewith ITSM7 SD and CM. They have a larger restart time,
around 5 minutes or so. Both are acceptable for me.
If you'd have 30 minute restart time, can it have something to do with
the plugin services that are starting?


-- 
Met vriendelijke groet / Kind regards
Michiel Beijen
__
MANSOLUTIONS
Energieweg 60-62
3771 NA Barneveld
The Netherlands
Tel. +31-(0)612968592
Mail [EMAIL PROTECTED]
Internet http://bsm.mansolutions.nl

On Thu, Feb 14, 2008 at 10:59 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote:
> **
>
>
> Thanks Tony,
>
> Does this slow bringing up the form in the user tool while using the system?
>
> Jarl,
>
> I thought that it would be a manual process. I just wish they come out with
> a major patch on the ITSM (even if it involves doing things manually) to
> remove all these unwanted forms, workflow etc..
>
> Our schedules are sort of tight with timelines on this project and I don't
> really see us going through a discovery process to identify all these
> unwanted forms, workflow and clean up unless BMC would provide us with this
> list or a patch to do so...
>
> Joe
>
>
>
>
>
> - Original Message 
> From: Tony Worthington <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Thursday, February 14, 2008 11:56:09 AM
> Subject: Re: arserver.exe Memory Usage 7.0.01
>
> **
> And not an option if all you have on the server is ITSM7.  :-)  We even run
> with the display property caching set to its lowest level
> (Cache-Display-Properties: 0)  We haven't raised it due to concerns about
> further slowing startup time.
>
> --
> Tony Worthington
> Sr. Technical Analyst
> Kohl's Department Stores
> [EMAIL PROTECTED]
> 262-703-5911
>
>
>
>  Jarl Grøneng <[EMAIL PROTECTED]>
> Sent by: "Action Request System discussion list(ARSList)"
> 
>
> 02/14/2008 11:52 AM
>
> Please respond to
> arslist@ARSLIST.ORG
>
>
> To arslist@ARSLIST.ORG
>
> cc
>
> Subject Re: arserver.exe Memory Usage 7.0.01
>
>
>
>
>
> Removing unused forms and application is a manual job, and you nned to
> know your installation.
>
> --
> Jarl
>
> On Thu, Feb 14, 2008 at 5:47 PM, Joe D'Souza <[EMAIL PROTECTED]> wrote:
> > **
> >
> > Jarl, Axton,
> >
> > That's exactly what we see during our startup. We were also told to start
> > the AR Server by Remedy Support using the -t -s parameters and got exactly
> > the same results you guys are talking about - only our field count was in
> > the region of about 140K.
> >
> > Jarl, how did you go about finding out what forms are redundant? Did
> Remedy
> > Support provide you with a list?
> >
> > Thank you for all your responses..
> >
> > Cheers
> >
> > Joe
> >
> >
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] Behalf Of Axton
> > Sent: Thursday, February 14, 2008 10:01 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: arserver.exe Memory Usage 7.0.01
> >
> > ** Remedy just needs to tune the startup of arserver.  That's kind of
> where
> > the problem lies.
> >
> > start arserver
> > ...
> > -> fetch 100 of 5 records from feild_dispprop (read 6mb of data and
> use
> > 20k)
> >   -> process those 100 records
> > -> fetch next 100 of 5 records from feild_dispprop (read 6mb of data
> and
> > use 20k)
> >   -> process those 100 records
> > -> fetch next 100 of 5 records from feild_dispprop (read 6mb of data
> and
> > use 20k)
> >   -> process those 100 records
> > ...
> >
> > No wonder it takes so long.  How about fetching all the data at once, the
> > processing it serially, or even better, in parallel.  It is something that
> > can be done, but the people at BMC have to be convinced that there is a
> > benefit to the customers, and they probably have to be able to directly
> > capitalize on it to get a direction from management, neither of which is
> > probably going to happen.
> >
> > Axton Grams
> >
> >
> > On Thu, Feb 14, 2008 at 9:02 AM, Bardsley, Michael
> > <[EMAIL PROTECTED]> wrote:
> >
> > > **
> > >
> > > I was told by support that there is a known slow startup issue with a
> > windows/remote oracle database configuration.  We are looking at about 7
> > minutes startup.  My db confirmed that at startup he see's the ARADMIN
> > account pulling little bits of information at a slow pace from
> > field_dispprop table.  I was told that is the Data Definition files that
> AR
> > holds in memory.  We have also seen some database timeouts while s

URGENT: Job: Contractor Needed in Switzerland.

[drh]

Hi All,

There is still some additional slots available for Remedy Contractors in 
Switzerland.


Feel free to send my your CV if you are still interested.

[EMAIL PROTECTED]

My kindest regards.

Ilidio



Ilidio da Silva a écrit :

I all,

We are a service company working mainly on big Remedy Projects in Europe.

We need urgently a contractor for one of our clients in Switzerland.

As a quick reminder, here are the skills needed:
Skills:
* AR Server 6 and or 7 custom development experience
* At least 2 years of dev experience
* Experience with integrations and automated data imports
* Basic UNIX proficiency
* Basic SQL proficiency
* Good English (written / spoken) skills
* Nice to have:  API integrations experience (JAVA)

Please if you are interested, send me your CVs at [EMAIL PROTECTED]

The commitment is to be immediatly if the Cv is the right one.
The first duration will be about 3 month and can be extended in a second
phase for about 1 year total.

My kindest regards.


Ilidio Moreira da Silva
Manager
[EMAIL PROTECTED]
http://www.silogis.com
---
SILOGIS
54-56 avenue Hoche
75008 PARIS - FRANCE

Office: + 33 1 56 60 50 25
Fax: + 33 1 56 60 55 44
Fax (nord): +33 3 21 20 66 69
Cell: +33 6 24 67 44 65
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Configuration for mobile messaging

[Manish SINGLA]

Hello List,

We are trying to enable the notification mechanism, through which Remedy can 
send SMS or Pager Message to supporters Mobile phone.
Can you please provide the configuration OOTB on ARS6.3.

Regards
Manish

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Re: runmacro problem

[David Morgan]

Hi Niklas

You could try DSO - which is a cost option for BMC. 
Or you could try something like reporting to ARX based on the unique
reference (Entry-ID). I guess it all depends on the target remote system
and what format you need the data. You may even try going down the route
of web-services (XML). 

Regards
Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Niklas Asplund
Sent: 15 February 2008 06:56
To: arslist@ARSLIST.ORG
Subject: Re: runmacro problem

--=_Part_3423_4232836.1203058538709
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit
Content-Disposition: inline

Hi David
Good to hear that I'm not the only one with this problem.

Maybe I should have a look at another transfer method...
Any suggestions that would be as easy as runmacro??

// Niklas


On 14/02/2008, David Morgan <[EMAIL PROTECTED]> wrote:
>
> Hi Niklas
>
> I have recently seen exactly this with 6.3 runmacro.exe (patch 17 I
> think) - we got around it by having the called perl script replace the
> '=' with the 'eq'.
>
> I tried escaping the '=' with '\=' and various other attempts but
> nothing seems to work.
>
> I'd be interested in seeing if there are other results from this
> question.
>
> Regards
> Dave Morgan
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Niklas Asplund
> Sent: 14 February 2008 14:45
> To: arslist@ARSLIST.ORG
> Subject: runmacro problem
>
> --=_Part_891_23742306.1203000320065
> Content-Type: text/plain; charset=ISO-8859-1
> Content-Transfer-Encoding: 7bit
> Content-Disposition: inline
>
> Hi all
> I have a problem with a runmacro command that we are issuing in order
to
> transfer an entry from our server to a remote system.
>
> As soon as I include an equal sign ( = ) in on of the fields that I'm
> trying
> to transfer, the field on the remote system ends up blank.
>
> So if I try to transfer the description field from our server to
another
> server via runmacro.
> And the description text includes an equal sign, the transfer fails.
>
> Anyone seen this before??
> Any ideas how to get around the problem??
>
> // Niklas Asplund
> Siemens IT Sweden
>
> Windows 2003
> SQL Server 2000
> ARS 7.0.1 Patch 1
>
>

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>
> --=_Part_891_23742306.1203000320065
> Content-Type: text/html; charset=ISO-8859-1
> Content-Transfer-Encoding: 7bit
> Content-Disposition: inline
>
> **
> Hi all
> I have a problem with a runmacro command that we are issuing in
> order to transfer an entry from our server to a remote
> system.
>  
> As soon as I include an equal sign ( = ) in on of the fields
> that I'm trying to transfer, the field on the remote system ends
up
> blank.
>  
> So if I try to transfer the description field from our server to
> another server via runmacro.
> And the description text includes an equal sign, the transfer
> fails.
>  
> Anyone seen this before??
> Any ideas how to get around the problem??
>  
> // Niklas Asplund
> Siemens IT Sweden
>  
> Windows 2003
> SQL Server 2000
> ARS 7.0.1 Patch 1
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
> --=_Part_891_23742306.1203000320065--
>
>
>

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>


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--=_Part_3423_4232836.1203058538709
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit
Content-Disposition: inline

**
Hi David
Good to hear that I'm not the only one with this problem.
 
Maybe I should have a look at another transfer method...
Any suggestions that would be as easy as runmacro??
 
// Niklas 
On 14/02/2008, David Morgan [EMAIL PROTECTED]>
wrote:
Hi NiklasI have
recently seen exactly this with 6.3 runmacro.exe (patch 17 Ithink) -
we got around it by having the called perl script replace the
'=' with the 'eq'.I tried escaping the
'=' with '\=' and various other attempts butnothing
seems to work.I'd be interested in seeing if there are other
results from this
question.RegardsDave Morgan-Original
Message-From: Action Request System discussion
list(ARSList)[mailto:mailto:arslist@ARSLIST.ORG";>arslist@ARSLIST.ORG] On Behalf Of
Niklas Asplund
Sent: 14 February 2008 14:45To: mailto:arslist@ARSLIST.ORG";>arslist@ARSLIST.ORGSubject:
runmacro
problem--=_Part_891_23742306.1203000320065Content-Type:
text/plain; ch