Re: Adding Assignee column to Overview Console
++ Please Read The Disclaimer At The Bottom Of This Email ++ Anne, have a look at what data you have in the SHR:ARDBCFields form. This form defines data mapping between underlying application forms and the overview console list data. It is quite likely that there is no data mapping for the Assignee field. You can check this by running search on the SHR:ARDBCFields form for entries where Vendor Field ID equals to 100218 (assignee field ID). New entries can be added to this form to define mapping for missing applications (Incident, Change etc.) You then need to restart the plugin process on the server (or the whole Remedy server) for changes to take effect. Hope this helps. Jiri Pospisil LCH.Clearnet -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Ramey, Anne Sent: 25 February 2008 21:47 To: arslist@ARSLIST.ORG Subject: Adding Assignee column to Overview Console ** I am using AR 7.0.1 on Linux with ITSM 7.0.2 Patch 4. When I try and add the Assignee column to the Overview console, it is only populated for Problems and Known Errors. The Assignee Group is never populated. I'm sure this has something to do with the way SHR:ARDBC_OverviewConsole runs it's query. I would think, since these two fields are on the common area of SHR:ARDBC_OverviewConsole and aren't in the Problem only area or anything like that, that they would be populated for any type of request. Am I way off base or might there be a bug in the query? Anne Ramey __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify [EMAIL PROTECTED] The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA.Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AIE 7.1 Patch 001 - no instance
Hi Folks... We just finished the same AIE installation last week on a windows platform. The only references that we could find were on page 34/35 of the Administration Guide. The important point to note (we found out the hard was the following): If you are upgrading your existing installation, you can continue the installation without adding any instances by typing 0 in the Number Of Instances field. If the value is greater than 0 - then those additional instances will be created. In our case we noticed that we had 3 instances due to one installation, re-installation, then a patch. The only spot that you can adjust these parameters is the BMC Atrium Integration Engine Console under instances. Unfortunately there are only two parameters that you can change (Instance Name Unicode). This created a problem for us due to the fact that none of the instances pointed to he default port of 3021. We were looking for a way to adjust the port of the service instances, but could not find one; therefore, we blew it away and re-installed - then patched it (ensuring that during patch installation we set the instance parameter to 0). This worked to create a functioning single instance on port 3021. On Feb 26, 12:59 am, Joe D'Souza [EMAIL PROTECTED] wrote: That's how its done in EIE, so I figure it must be the same in AIE. Reinstalling creates those instances in the Windows Services automatically. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of strauss Sent: Tuesday, February 26, 2008 12:55 AM To: [EMAIL PROTECTED] Subject: Re: AIE 7.1 Patch 001 - no instance Reinstalling AIE (without installing the AR portion again - forms and workflow) will also prompt you for a number of additional instances to add to the existing ones, and might be a way to get them defined if they were not on the first install. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Centerhttp://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Monday, February 25, 2008 11:49 PM To: [EMAIL PROTECTED] Subject: Re: AIE 7.1 Patch 001 - no instance Didn't you get the options to create those instances when you were installing AIE? I know that's how you do it with EIE.. I haven't really installed AIE (although I have used it) but I wouldn't think the installation would differ by that much... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Kurniadi Sent: Monday, February 25, 2008 11:53 PM To: [EMAIL PROTECTED] Subject: AIE 7.1 Patch 001 - no instance I've just installed AIE 7.1 patch 001 on ARS 7.1patch 1 running Solaris OS. No error message during from the installation log file. I can start the instance script ./service/bin/aie001 start successfully, but the problem is from AIE Console Configuration Instances, there's no entry of instance I tried AIE on ARS Windows too, the instance entry on the Instances Console form created automatically by the installer. On the AIE for Solaris, do I have create it manually? I don't see any reference of creating that entry from AIE documentation. Thanks -KURniADI ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Action deffered in Filter/Active Link
Good Morning for all of you... I'd like to know if can I do something like these: There is a Filter (or Active Link) that fires a sequency of 'Set Fields' action followed by a 'Push Fields' action, and after the workflow/object fires a 'Goto' action to redirect to another Filter... But I'm in trouble because the 'Goto' action is deffered... and, consequently, it isn't executed... By the way, it is executed, but only at the end of the Filter ... I would like that it ran on its real execution moment. My log file for this object looks like these: Checking SEC-Create_User_22-Fev_II (501) FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo -- Passed -- perform actions FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo 0: Set Fields FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: DemoGRUPO_AUX2_INT (536870929) = 3006 FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo 1: Set Fields FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo GRUPO_AUX3 (536870930) = CRT:Adm_Risco FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo 2: Set Fields FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo GRUPO (536870920) = CRT:Adm_Risco FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo 3: Set Fields FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo GRUPO_AUX1_CHAR (536870928) = 3000;3014; FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo 4: Push Fields FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo deferred to phase 2 FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo 5: Goto Action FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: DemoGoto Execution Order: 502 Thankx-in-advancE Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Action deffered in Filter/Active Link
Hey Augusto, have you tried forcing the filter to ignore phasing? You shouldn't have this problem with active links, as they are not processed in phases. If you suffix the name of the filter with `! then remedy will not phase that filter. For instance: HPD:Helpdesk-Filter would be HPD:Helpdesk-Filter`! For more information on this, you can read the Workflow Objects guide with version 7.x, or the Basic Guide (starting at page 576, pages 584 and 585 describe the naming convention mentioned above) with version 6.x. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Tuesday, February 26, 2008 7:06 AM To: arslist@ARSLIST.ORG Subject: Action deffered in Filter/Active Link ** Good Morning for all of you... I'd like to know if can I do something like these: There is a Filter (or Active Link) that fires a sequency of 'Set Fields' action followed by a 'Push Fields' action, and after the workflow/object fires a 'Goto' action to redirect to another Filter... But I'm in trouble because the 'Goto' action is deffered... and, consequently, it isn't executed... By the way, it is executed, but only at the end of the Filter ... I would like that it ran on its real execution moment. My log file for this object looks like these: Checking SEC-Create_User_22-Fev_II (501) FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo -- Passed -- perform actions FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo 0: Set Fields FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: DemoGRUPO_AUX2_INT (536870929) = 3006 FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo 1: Set Fields FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo GRUPO_AUX3 (536870930) = CRT:Adm_Risco FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo 2: Set Fields FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo GRUPO (536870920) = CRT:Adm_Risco FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo 3: Set Fields FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo GRUPO_AUX1_CHAR (536870928) = 3000;3014; FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo 4: Push Fields FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo deferred to phase 2 FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo 5: Goto Action FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: DemoGoto Execution Order: 502 Thankx-in-advancE Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Archiving: some tickets won't archive
Hey Fritz, thanks for the response. The tickets don't seem to be duplicating. I'm checking them, they are in the original form, but not in the archive one. I'm not using ITSM, these are all custom remedy applications, so I don't think that HPD filters would apply. I don't understand how filtering against $USER$ = AR_ARCHIVER will affect the archiving process, could you please help me understand this? My archive criteria are as follows: ( 'Create Date' ($DATE$ - (86400 * 400))) AND ( 'Status' = Closed ) And I plug that directly into the user tool and it finds 14,581 tickets that have not archived. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Fritz Cornelissen Sent: Tuesday, February 26, 2008 12:45 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving: some tickets won't archive ** Hi, I think we may need to add AND $USER $ != AR_ARCHIVER in the filter qualification as well. If the incident is related to another incident then we need to find out How is it related to the other incident? Is it a duplicate or is it the original? Please add the AND $USER$ != AR_ARCHIVER in filter HPD:HPD-DO_NOT_REMOVE_02 and check if the archiving works or not. If it still does not work please provide the filter logs during archiving. Kind regards, Fritz From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: 25 February 2008 03:24 PM To: arslist@ARSLIST.ORG Subject: Archiving: some tickets won't archive I have about 1400 tickets that will not archive. They meet the criteria. I copy the search criteria from the archive properties and plug it directly in. They just will not archive. Do they some how get flagged to tell remedy they've already been archived? My archive process did fail in the middle of trying to archive once, so that might have messed things up. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RES: Action deffered in Filter/Active Link
Thank you, Gary... But it still doesn't help me.. My problem is that I would like to create one record (in other form) for each time that I read a value on my form... This iteration is done by 'Goto' Action... I have achieved to create only one record on my form2... with the last value read only (last iteration)... What can I do? My workflow is these: 1 - Set Fields (Get the first value from a list separated by ;) 2 - Push Fields (Creation of record in another form - form2) 3 - Goto (return to beginning of the workflow reading the next value from the list separated by ;) ... continue until my list separated by ; were NULL; Thankx again! Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. De: Action Request System discussion list(ARSList) em nome de Opela, Gary L Contr OC-ALC/ITMA Enviada: ter 26/2/2008 10:16 Para: arslist@ARSLIST.ORG Assunto: Re: Action deffered in Filter/Active Link Hey Augusto, have you tried forcing the filter to ignore phasing? You shouldn't have this problem with active links, as they are not processed in phases. If you suffix the name of the filter with `! then remedy will not phase that filter. For instance: HPD:Helpdesk-Filter would be HPD:Helpdesk-Filter`! For more information on this, you can read the Workflow Objects guide with version 7.x, or the Basic Guide (starting at page 576, pages 584 and 585 describe the naming convention mentioned above) with version 6.x. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Tuesday, February 26, 2008 7:06 AM To: arslist@ARSLIST.ORG Subject: Action deffered in Filter/Active Link ** Good Morning for all of you... I'd like to know if can I do something like these: There is a Filter (or Active Link) that fires a sequency of 'Set Fields' action followed by a 'Push Fields' action, and after the workflow/object fires a 'Goto' action to redirect to another Filter... But I'm in trouble because the 'Goto' action is deffered... and, consequently, it isn't executed... By the way, it is executed, but only at the end of the Filter ... I would like that it ran on its real execution moment. My log file for this object looks like these: Checking SEC-Create_User_22-Fev_II (501) FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo -- Passed -- perform actions FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo 0: Set Fields FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: DemoGRUPO_AUX2_INT (536870929) = 3006 FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo 1: Set Fields FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo GRUPO_AUX3 (536870930) = CRT:Adm_Risco FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo 2: Set Fields FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo GRUPO (536870920) = CRT:Adm_Risco FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo 3: Set Fields FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo GRUPO_AUX1_CHAR (536870928) = 3000;3014; FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo 4: Push Fields FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo deferred to phase 2 FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo 5: Goto Action FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: DemoGoto Execution Order: 502 Thankx-in-advancE Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: Archiving: some tickets won't archive
Hi Gary, The best thing is to switch on you filter logging while running the archive. Then we can have a better idea what is actually happening. Kind regards, Fritz -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: 26 February 2008 03:29 PM To: arslist@ARSLIST.ORG Subject: Re: Archiving: some tickets won't archive Hey Fritz, thanks for the response. The tickets don't seem to be duplicating. I'm checking them, they are in the original form, but not in the archive one. I'm not using ITSM, these are all custom remedy applications, so I don't think that HPD filters would apply. I don't understand how filtering against $USER$ = AR_ARCHIVER will affect the archiving process, could you please help me understand this? My archive criteria are as follows: ( 'Create Date' ($DATE$ - (86400 * 400))) AND ( 'Status' = Closed ) And I plug that directly into the user tool and it finds 14,581 tickets that have not archived. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Fritz Cornelissen Sent: Tuesday, February 26, 2008 12:45 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving: some tickets won't archive ** Hi, I think we may need to add AND $USER $ != AR_ARCHIVER in the filter qualification as well. If the incident is related to another incident then we need to find out How is it related to the other incident? Is it a duplicate or is it the original? Please add the AND $USER$ != AR_ARCHIVER in filter HPD:HPD-DO_NOT_REMOVE_02 and check if the archiving works or not. If it still does not work please provide the filter logs during archiving. Kind regards, Fritz From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: 25 February 2008 03:24 PM To: arslist@ARSLIST.ORG Subject: Archiving: some tickets won't archive I have about 1400 tickets that will not archive. They meet the criteria. I copy the search criteria from the archive properties and plug it directly in. They just will not archive. Do they some how get flagged to tell remedy they've already been archived? My archive process did fail in the middle of trying to archive once, so that might have messed things up. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Action deffered in Filter/Active Link
Interesting what you are experiencing there. It looks to me like you need to break your filter up into at least three others. I would suggest actions 1 - 3 be in one filter, the push fields be in another, and then the goto be in yet another filter action. If you are needing them to loop, just put them in a filter guide to cause them to loop, this might even allow you to avoid using the goto. Generally, gotos are not good to use if you can avoid them. If I understand what you are doing correctly, you would need the following: Filter 1: Set Field GRUPO_AUX2_INT (536870929) = 3006 Set Field GRUPO_AUX3 (536870930) = CRT:Adm_Risco Set Field GRUPO (536870920) = CRT:Adm_Risco Set Field GRUPO_AUX1_CHAR (536870928) = 3000;3014; Call Guide Guide: Filter 1: Push Field (might need to force phasing override with `! and this is assuming that you are parsing out the value which you are needing to push from GRUPO_AUX1_CHAR.) Filter 2: Set Field GRUPO_AUX1_CHAR = SUBSTRC($GRUPO_AUX1_CHAR$,(STRSTRC($GRUPO_AUX1_CHAR$, ;)+1)) Filter 3: IF GRUPO_AUX1_CHAR != ; AND GRUPO_AUX1_CHAR != $NULL$ Go to Guide Label START (Make sure you put this guide label in at the beginning of your guide) I hope I am understanding correctly what it is you are needing. If so, then the above should work, if not, then it probably won't :) Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Tuesday, February 26, 2008 7:35 AM To: arslist@ARSLIST.ORG Subject: RES: Action deffered in Filter/Active Link Thank you, Gary... But it still doesn't help me.. My problem is that I would like to create one record (in other form) for each time that I read a value on my form... This iteration is done by 'Goto' Action... I have achieved to create only one record on my form2... with the last value read only (last iteration)... What can I do? My workflow is these: 1 - Set Fields (Get the first value from a list separated by ;) 2 - Push Fields (Creation of record in another form - form2) 3 - Goto (return to beginning of the workflow reading the next value from the list separated by ;) ... continue until my list separated by ; were NULL; Thankx again! Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. De: Action Request System discussion list(ARSList) em nome de Opela, Gary L Contr OC-ALC/ITMA Enviada: ter 26/2/2008 10:16 Para: arslist@ARSLIST.ORG Assunto: Re: Action deffered in Filter/Active Link Hey Augusto, have you tried forcing the filter to ignore phasing? You shouldn't have this problem with active links, as they are not processed in phases. If you suffix the name of the filter with `! then remedy will not phase that filter. For instance: HPD:Helpdesk-Filter would be HPD:Helpdesk-Filter`! For more information on this, you can read the Workflow Objects guide with version 7.x, or the Basic Guide (starting at page 576, pages 584 and 585 describe the naming convention mentioned above) with version 6.x. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Tuesday, February 26, 2008 7:06 AM To: arslist@ARSLIST.ORG Subject: Action deffered in Filter/Active Link ** Good Morning for all of you... I'd like to know if can I do something like these: There is a Filter (or Active Link) that fires a sequency of 'Set Fields' action followed by a 'Push Fields' action, and after the workflow/object fires a 'Goto' action to redirect to another Filter... But I'm in trouble because the 'Goto' action is deffered... and, consequently, it isn't executed... By the way, it is executed, but only at the end of the Filter ... I would like that it ran on its real execution moment. My log file for this object looks like these: Checking SEC-Create_User_22-Fev_II (501) FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo -- Passed -- perform actions FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo 0: Set Fields FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: DemoGRUPO_AUX2_INT (536870929) = 3006 FLTR TID: 001543 RPC ID: 024768
Re: Archiving: some tickets won't archive
Great idea, thanks! Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Fritz Cornelissen Sent: Tuesday, February 26, 2008 7:44 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving: some tickets won't archive Hi Gary, The best thing is to switch on you filter logging while running the archive. Then we can have a better idea what is actually happening. Kind regards, Fritz -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: 26 February 2008 03:29 PM To: arslist@ARSLIST.ORG Subject: Re: Archiving: some tickets won't archive Hey Fritz, thanks for the response. The tickets don't seem to be duplicating. I'm checking them, they are in the original form, but not in the archive one. I'm not using ITSM, these are all custom remedy applications, so I don't think that HPD filters would apply. I don't understand how filtering against $USER$ = AR_ARCHIVER will affect the archiving process, could you please help me understand this? My archive criteria are as follows: ( 'Create Date' ($DATE$ - (86400 * 400))) AND ( 'Status' = Closed ) And I plug that directly into the user tool and it finds 14,581 tickets that have not archived. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Fritz Cornelissen Sent: Tuesday, February 26, 2008 12:45 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving: some tickets won't archive ** Hi, I think we may need to add AND $USER $ != AR_ARCHIVER in the filter qualification as well. If the incident is related to another incident then we need to find out How is it related to the other incident? Is it a duplicate or is it the original? Please add the AND $USER$ != AR_ARCHIVER in filter HPD:HPD-DO_NOT_REMOVE_02 and check if the archiving works or not. If it still does not work please provide the filter logs during archiving. Kind regards, Fritz From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: 25 February 2008 03:24 PM To: arslist@ARSLIST.ORG Subject: Archiving: some tickets won't archive I have about 1400 tickets that will not archive. They meet the criteria. I copy the search criteria from the archive properties and plug it directly in. They just will not archive. Do they some how get flagged to tell remedy they've already been archived? My archive process did fail in the middle of trying to archive once, so that might have messed things up. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AIE 7.1 Patch 001 - no instance
Thanks Strauss, you're correct :) I tried to grep for any string containing 'BackupLoadFlag' on the AIE 7.1 patch 1 for Solaris installer files. ( find . | xargs grep BackupLoadFlag ) Since I didn't find any arx files for EIE:BackupLoadFlag form, so I manually import the instance data using Remedy Import to that form.. and AIE works now :) But, still get AIE stability problem, it often killed and generating 'core' file, even when importing only small data to CMDB. I will report the solution to this list after getting AIE stability solution from Remedy Support. Thanks All for the hint On Tue, Feb 26, 2008 at 12:46 PM, strauss [EMAIL PROTECTED] wrote: I can't help with AIE on anything but Windows servers, but if you look at the EIE:BackupLoadFlag form, that is where the instances are defined that the AIE console uses for data exchanges. They should match the services that were installed on the server where AIE is actually going to run. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kurniadi Sent: Monday, February 25, 2008 10:53 PM To: arslist@ARSLIST.ORG Subject: AIE 7.1 Patch 001 - no instance I've just installed AIE 7.1 patch 001 on ARS 7.1patch 1 running Solaris OS. No error message during from the installation log file. I can start the instance script ./service/bin/aie001 start successfully, but the problem is from AIE Console Configuration Instances, there's no entry of instance I tried AIE on ARS Windows too, the instance entry on the Instances Console form created automatically by the installer. On the AIE for Solaris, do I have create it manually? I don't see any reference of creating that entry from AIE documentation. Thanks -KURniADI __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Web Service Strangeness
Joe, That was my point. An even stranger part of this is the time interval between the tickets created in the other system. I have seen anywhere between 3 and 26 seconds. I was hoping that someone with some good web service experience could point me in the right direction, like, is it possible that something is happening on the web server that the web service resides on which would cause the creation of multiple tickets? I really like my Dash. Much better then the MDA. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, February 25, 2008 9:23 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service Strangeness Personally I do not see a way a submit filter could fire twice - unless its in a filter guide and it loops or some other filter on a certain condtion has a Goto action that sends the execution order back and reruns that web service filter.. Or if you have more than one filter set to run under different conditions and in some cases although the conditions are different they may be true for certain tickets? Joe PS: I own a Dash too by the way - great phone except for the Alarm feature! - Original Message From: Nall, Roger [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, February 25, 2008 7:53:29 PM Subject: Re: Web Service Strangeness No, only on submit. Thank you, Roger Nall Manager, OSSNMS Remedy Desk: 813-348-2556 PCS: 973-652-6723 Sent from my T-Mobile Dash. -Original Message- From: Joe DeSouza [EMAIL PROTECTED] Sent: Monday, February 25, 2008 7:17 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Web Service Strangeness Roger, Did you say the web service filter fires ONLY on Submit to Form A??? Does it fire on Modify of that entry on Form A? Joe - Original Message From: Nall, Roger [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, February 25, 2008 1:58:45 PM Subject: Re: Web Service Strangeness ** I would turn on filter logging, especially since the owners of the other system are firmly convinced that Remedy is at fault here, but here is why I don’t: The action to initiate the Web Service call is a manual user action. If there were errors being returned from the web service the user would see it. There have been no errors in the error log. I will try turning on the Plug-in log and see if that can yield anything. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, February 25, 2008 2:49 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service Strangeness I would turn on plugin and filter logging and see if there are any errors being returned from the other system. Since you are consuming a service the Filter log should show the web service plugin being called in the filter. The Plugin log will show the inbound and outbound data (when the log level is set to a detail level like 400) Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, February 25, 2008 1:11 PM To: arslist@ARSLIST.ORG Subject: OT:Web Service Strangeness All, ARS 6.3 patch 16 NT 2003 SQL 2000 I believe this can be classified as somewhat Off Topic so here goes. I have a web service that I am consuming on Submit to Form A. This web services creates a record in another system and Remedy receives a ticket number back. Up until about a month ago everything was pretty great. About that time we noticed that on occasion there are actually two records being created in the other system for a single submit into From A. In each case the record number that appears fin m Remedy record is the second record created in the other system. I have not been able to duplicate this issue while doing random testing. Also, up until today all the duplicate tickets that are being created in the other system were always sequential. Today I saw where the duplicate record skipped one number. I am wondering if anyone has any idea what may be happening. This is our first attempt at using web services and I really want this to work. Any ideas will be helpful. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://us.rd.yahoo.com/evt=51733/*http:/mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ%20 __Platinum Sponsor:
Re: API: Rename Form
That was the keysorry I didn't find it myself. Thanks -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, February 25, 2008 9:38 PM To: arslist@ARSLIST.ORG Subject: Re: API: Rename Form LJ, I have not tested it, but I would try the setNewName(String newName) method inherited from class com.bmc.arsys.api.ObjectBase. I would bet that is the right way to change the forms name. HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Feb 25, 2008 at 11:14 PM, LJ Longwing [EMAIL PROTECTED] wrote: I'm using the 7.1 Java API and trying to rename a form. After I have connected here is my code Form frm = conn.getForm(Old); frm.setKey(New); conn.setForm(frm); I get the Form object just fine it sets the new Key without error when I try to use the '.setForm' method I get error Exception in thread main ERROR (303): Form does not exist on server; New at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARSetForm(Unknown Source) at com.bmc.arsys.api.ARServerUser.setForm(Unknown Source) at App.main(App.java:107) My question is, of course the form 'New' doesn't exist...but Old does...and I'm using it as a Form object, so it should be able to do what I'm trying to do...but due to the fact that I'm changing the unique identifier for the object, it can't seem to find it under its new name. Any suggestions out there? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Asset Management and Blackberries
Good morning all, I'm curious if anyone is using Asset Management to track devices like Blackberries. If so, what Class are you storing them in, and how do you track the phone number? Thanks, Shawn Pierson Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Asset Management and Blackberries
Asset Management and BlackberriesShawn, Never had to do it but if I had to and didn't want to create my own class for it, I would put it under Computer Systems and set the phone number to the Computer Name field.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Pierson, Shawn Sent: Tuesday, February 26, 2008 10:17 AM To: arslist@ARSLIST.ORG Subject: Asset Management and Blackberries ** Good morning all, I’m curious if anyone is using Asset Management to track devices like Blackberries. If so, what Class are you storing them in, and how do you track the phone number? Thanks, Shawn Pierson No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.21.1/1299 - Release Date: 2/26/2008 9:08 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Asset Management and Blackberries
For storing Blackberries devices, I will use BMC_ComputerSystem class, with Primary Capability attribute set to Mobile User Device and use naming convention like BB_PhoneNumber as the CI Name. On Tue, Feb 26, 2008 at 10:17 PM, Pierson, Shawn [EMAIL PROTECTED] wrote: ** Good morning all, I'm curious if anyone is using Asset Management to track devices like Blackberries. If so, what Class are you storing them in, and how do you track the phone number? Thanks, Shawn Pierson Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Web Service Strangeness
Roger, Is your other system behind a load balancer? any possibility that the other system may be processing it twice? In addition to taking your plugin logs, it may be useful to even take logs on the other system to see what's going on.. Maybe the 'suspect' operation is happening outside of ARS and not really on the ARS so chances are you may learn nothing taking logs just of the plugins and filters from the ARS side.. Cheers Joe PS: About the Dash, great phone but I don't quite like the way the alarm works, it got a mind of its own. Most HTC phones are pretty cool. I like their new line especially the one that got 16 GB storage. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Nall, Roger Sent: Tuesday, February 26, 2008 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Strangeness ** Joe, That was my point. An even stranger part of this is the time interval between the tickets created in the other system. I have seen anywhere between 3 and 26 seconds. I was hoping that someone with some good web service experience could point me in the right direction, like, is it possible that something is happening on the web server that the web service resides on which would cause the creation of multiple tickets? I really like my Dash. Much better then the MDA. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Monday, February 25, 2008 9:23 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service Strangeness Personally I do not see a way a submit filter could fire twice - unless its in a filter guide and it loops or some other filter on a certain condtion has a Goto action that sends the execution order back and reruns that web service filter.. Or if you have more than one filter set to run under different conditions and in some cases although the conditions are different they may be true for certain tickets? Joe PS: I own a Dash too by the way - great phone except for the Alarm feature! - Original Message From: Nall, Roger [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, February 25, 2008 7:53:29 PM Subject: Re: Web Service Strangeness No, only on submit. Thank you, Roger Nall Manager, OSSNMS Remedy Desk: 813-348-2556 PCS: 973-652-6723 Sent from my T-Mobile Dash. -Original Message- From: Joe DeSouza [EMAIL PROTECTED] Sent: Monday, February 25, 2008 7:17 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Web Service Strangeness Roger, Did you say the web service filter fires ONLY on Submit to Form A??? Does it fire on Modify of that entry on Form A? Joe - Original Message From: Nall, Roger [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, February 25, 2008 1:58:45 PM Subject: Re: Web Service Strangeness ** I would turn on filter logging, especially since the owners of the other system are firmly convinced that Remedy is at fault here, but here is why I don?t: The action to initiate the Web Service call is a manual user action. If there were errors being returned from the web service the user would see it. There have been no errors in the error log. I will try turning on the Plug-in log and see if that can yield anything. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, February 25, 2008 2:49 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service Strangeness I would turn on plugin and filter logging and see if there are any errors being returned from the other system. Since you are consuming a service the Filter log should show the web service plugin being called in the filter. The Plugin log will show the inbound and outbound data (when the log level is set to a detail level like 400) Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, February 25, 2008 1:11 PM To: arslist@ARSLIST.ORG Subject: OT:Web Service Strangeness All, ARS 6.3 patch 16 NT 2003 SQL 2000 I believe this can be classified as somewhat Off Topic so here goes. I have a web service that I am consuming on Submit to Form A. This web services creates a record in another system and Remedy receives a ticket number back. Up until about a month ago everything was pretty great. About that time we noticed that on occasion
Re: API: Rename Form
LJ, No problems. I think it is a fair question to ask. (And I would guess that other programmers would suffer the same confusion.) I personally do not generally like relying on inherited methods/fields for a higher level object. Do not get me wrong, as a function/design I have no problem delegating the work to a super class. I just prefer the idea of having a local method that does the echo to the super class to make using the higher level class more obvious. There are many methods that are inherited for classes that are of little use to most programmers (like most of the stuff from java.lang.Object for example) that are needed for technical reasons, but are not very helpful to the day to day tasks of the higher level object. I prefer the approach that com.bmc.arsys.api.Form has a method of setNewName(String) and that the method then may call the super.setNewName(String) method. ( But maybe that is just my preference/test.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Feb 26, 2008 at 10:10 AM, LJ Longwing [EMAIL PROTECTED] wrote: That was the keysorry I didn't find it myself. Thanks -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, February 25, 2008 9:38 PM To: arslist@ARSLIST.ORG Subject: Re: API: Rename Form LJ, I have not tested it, but I would try the setNewName(String newName) method inherited from class com.bmc.arsys.api.ObjectBase. I would bet that is the right way to change the forms name. HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Feb 25, 2008 at 11:14 PM, LJ Longwing [EMAIL PROTECTED] wrote: I'm using the 7.1 Java API and trying to rename a form. After I have connected here is my code Form frm = conn.getForm(Old); frm.setKey(New); conn.setForm(frm); I get the Form object just fine it sets the new Key without error when I try to use the '.setForm' method I get error Exception in thread main ERROR (303): Form does not exist on server; New at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARSetForm(Unknown Source) at com.bmc.arsys.api.ARServerUser.setForm(Unknown Source) at App.main(App.java:107) My question is, of course the form 'New' doesn't exist...but Old does...and I'm using it as a Form object, so it should be able to do what I'm trying to do...but due to the fact that I'm changing the unique identifier for the object, it can't seem to find it under its new name. Any suggestions out there? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Asset Management and Blackberries
This seems like what I had planned to do, but the problem with it is that you will need to change the Computer Names on the Blackberries to maintain who the current owner is. This probably isn't a huge issue, but I wonder if there is a downside to that, since the phone number is essentially dynamic. It basically means that if a Blackberry Asset record gets created with no Serial Number populated, it would potentially be lost in the system somewhere. Thanks, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, February 26, 2008 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Asset Management and Blackberries ** Shawn, Never had to do it but if I had to and didn't want to create my own class for it, I would put it under Computer Systems and set the phone number to the Computer Name field.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Pierson, Shawn Sent: Tuesday, February 26, 2008 10:17 AM To: arslist@ARSLIST.ORG Subject: Asset Management and Blackberries ** Good morning all, I'm curious if anyone is using Asset Management to track devices like Blackberries. If so, what Class are you storing them in, and how do you track the phone number? Thanks, Shawn Pierson __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Action deffered in Filter/Active Link
Tadeu, My first question is why is your Goto action 502 when your filter executes at 501? If I'm reading correctly, you want this to loop through your field of Group IDs, so you are going to need to return to action 501. My preference is to not use GOTO actions and utilize guides instead. This way, I know my workflow is going to execute in the right order and no other dev can come and add something in between what I'm trying to do. I would do this: 1. Create a Filter Guide. 2. Add a label to the guide call it RESTART. This label should come before any filters in the guide. 3. Add your filter to the guide, but edit the filter and remove the GoTo action. 4. Create another filter, set its Run If Qualification to 'GRUPO_AUX1_CHAR' != $NULL$. Set the Filter's If Action to GOTO Guide LABEL. Enter RESTART as the label. 5. Add this new Filter to the guide. 6. Obviously, you have to create a filter that calls the guide. HTH, Scott Parrish IT Prophets, LLC (770) 653-5203 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Tuesday, February 26, 2008 8:35 AM To: arslist@ARSLIST.ORG Subject: RES: Action deffered in Filter/Active Link Thank you, Gary... But it still doesn't help me.. My problem is that I would like to create one record (in other form) for each time that I read a value on my form... This iteration is done by 'Goto' Action... I have achieved to create only one record on my form2... with the last value read only (last iteration)... What can I do? My workflow is these: 1 - Set Fields (Get the first value from a list separated by ;) 2 - Push Fields (Creation of record in another form - form2) 3 - Goto (return to beginning of the workflow reading the next value from the list separated by ;) ... continue until my list separated by ; were NULL; Thankx again! Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. De: Action Request System discussion list(ARSList) em nome de Opela, Gary L Contr OC-ALC/ITMA Enviada: ter 26/2/2008 10:16 Para: arslist@ARSLIST.ORG Assunto: Re: Action deffered in Filter/Active Link Hey Augusto, have you tried forcing the filter to ignore phasing? You shouldn't have this problem with active links, as they are not processed in phases. If you suffix the name of the filter with `! then remedy will not phase that filter. For instance: HPD:Helpdesk-Filter would be HPD:Helpdesk-Filter`! For more information on this, you can read the Workflow Objects guide with version 7.x, or the Basic Guide (starting at page 576, pages 584 and 585 describe the naming convention mentioned above) with version 6.x. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Tuesday, February 26, 2008 7:06 AM To: arslist@ARSLIST.ORG Subject: Action deffered in Filter/Active Link ** Good Morning for all of you... I'd like to know if can I do something like these: There is a Filter (or Active Link) that fires a sequency of 'Set Fields' action followed by a 'Push Fields' action, and after the workflow/object fires a 'Goto' action to redirect to another Filter... But I'm in trouble because the 'Goto' action is deffered... and, consequently, it isn't executed... By the way, it is executed, but only at the end of the Filter ... I would like that it ran on its real execution moment. My log file for this object looks like these: Checking SEC-Create_User_22-Fev_II (501) FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo -- Passed -- perform actions FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo 0: Set Fields FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: DemoGRUPO_AUX2_INT (536870929) = 3006 FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo 1: Set Fields FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo GRUPO_AUX3 (536870930) = CRT:Adm_Risco FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo 2: Set Fields FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER: Demo GRUPO (536870920) = CRT:Adm_Risco FLTR TID: 001543 RPC ID: 024768 Queue: Fast Client-RPC: 390620USER:
Re: Asset Management and Blackberries
Asset Management and BlackberriesShawn, In that case, why don't you create a position code (or reuse an existing one), and have the Computer Name as the position of the owner of the phone. Chances are a blackberry item may change owners but the position may always remain the same barring a few exceptions... So a change of owner will in most cases not really affect the Computer Name... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Pierson, Shawn Sent: Tuesday, February 26, 2008 10:52 AM To: arslist@ARSLIST.ORG Subject: Re: Asset Management and Blackberries ** This seems like what I had planned to do, but the problem with it is that you will need to change the Computer Names on the Blackberries to maintain who the current owner is. This probably isn’t a huge issue, but I wonder if there is a downside to that, since the phone number is essentially dynamic. It basically means that if a Blackberry Asset record gets created with no Serial Number populated, it would potentially be lost in the system somewhere. Thanks, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, February 26, 2008 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Asset Management and Blackberries ** Shawn, Never had to do it but if I had to and didn't want to create my own class for it, I would put it under Computer Systems and set the phone number to the Computer Name field.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Pierson, Shawn Sent: Tuesday, February 26, 2008 10:17 AM To: arslist@ARSLIST.ORG Subject: Asset Management and Blackberries ** Good morning all, I’m curious if anyone is using Asset Management to track devices like Blackberries. If so, what Class are you storing them in, and how do you track the phone number? Thanks, Shawn Pierson No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.21.1/1299 - Release Date: 2/26/2008 9:08 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: about setting colors of fields.
While not exactly doing what you want, you can change the text color in table fields (available in previous releases), as well as the background (new in 7.1.00). From the What's New for 7.1.00: http://documents.bmc.com/supportu/documents/17/53/71753/71753.pdf Customizable background color on rows Administrators now can customize the background color of records in a table based on the value of an enumerated field. In the Field Properties-Table Field dialog box (in the Results Color tab), two background color options are available: The default alternate gray and white row colors, or a custom color. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Monday, February 25, 2008 8:22 PM To: arslist@ARSLIST.ORG Subject: Re: about setting colors of fields. ** No but if you do not mind creating display only fields that are disabled that show or hide depending on the choice of the original field with all those values preset on them in different colors, you may be able to do something there.. You will have to be a little bit 'artistic' there and place them one above the other so to the eye it appears like its just a single field... Hope this helps.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Kalyan Krishna Nethy Sent: Monday, February 25, 2008 11:06 PM To: arslist@ARSLIST.ORG Subject: Re: about setting colors of fields. ** I agree with you Joe, but is there anyway to change the color of data? On Tue, Feb 26, 2008 at 12:11 AM, Joe DeSouza [EMAIL PROTECTED] wrote: ** A Change Field action set to fire on Return on selection of a value on this field, as well as Window Loaded, should do this for you.. One of the options of a Change Field Action is Change Label Color. This will change the Label Color but not the data color.. Joe - Original Message From: Kalyan Krishna Nethy [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Sunday, February 24, 2008 9:53:33 AM Subject: about setting colors of fields. ** Hello listers, I have a question. Is there any way to change the color of a radio button during Run Time. Also let me know if I can change the color of a selection field? For example if Color = GREEN then the option should be displayed in GREEN and if Color = RED then the option should be displayed in RED etc Regards, Kalyan. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AIE 7.1 Patch 001 - no instance
On Tue, Feb 26, 2008 at 7:46 PM, Elry [EMAIL PROTECTED] wrote: Hi Folks... We just finished the same AIE installation last week on a windows platform. The only references that we could find were on page 34/35 of the Administration Guide. The important point to note (we found out the hard was the following): If you are upgrading your existing installation, you can continue the installation without adding any instances by typing 0 in the Number Of Instances field. If the value is greater than 0 - then those additional instances will be created. In our case we noticed that we had 3 instances due to one installation, re-installation, then a patch. The only spot that you can adjust these parameters is the BMC Atrium Integration Engine Console under instances. Unfortunately there are only two parameters that you can change (Instance Name Unicode). This created a problem for us due to the fact that none of the instances pointed to he default port of 3021. We were looking for a way to adjust the port of the service instances, but could not find one; therefore, we blew it away and re-installed - then patched it (ensuring that during patch installation we set the instance parameter to 0). This worked to create a functioning single instance on port 3021. On Feb 26, 12:59 am, Joe D'Souza [EMAIL PROTECTED] wrote: That's how its done in EIE, so I figure it must be the same in AIE. Reinstalling creates those instances in the Windows Services automatically. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of strauss Sent: Tuesday, February 26, 2008 12:55 AM To: [EMAIL PROTECTED] Subject: Re: AIE 7.1 Patch 001 - no instance Reinstalling AIE (without installing the AR portion again - forms and workflow) will also prompt you for a number of additional instances to add to the existing ones, and might be a way to get them defined if they were not on the first install. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Centerhttp://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Monday, February 25, 2008 11:49 PM To: [EMAIL PROTECTED] Subject: Re: AIE 7.1 Patch 001 - no instance Didn't you get the options to create those instances when you were installing AIE? I know that's how you do it with EIE.. I haven't really installed AIE (although I have used it) but I wouldn't think the installation would differ by that much... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Kurniadi Sent: Monday, February 25, 2008 11:53 PM To: [EMAIL PROTECTED] Subject: AIE 7.1 Patch 001 - no instance I've just installed AIE 7.1 patch 001 on ARS 7.1patch 1 running Solaris OS. No error message during from the installation log file. I can start the instance script ./service/bin/aie001 start successfully, but the problem is from AIE Console Configuration Instances, there's no entry of instance I tried AIE on ARS Windows too, the instance entry on the Instances Console form created automatically by the installer. On the AIE for Solaris, do I have create it manually? I don't see any reference of creating that entry from AIE documentation. Thanks -KURniADI ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: API: Rename Form
We are working on automating some of our migrations an this API is allot better than some of the old C stuff...but it's still a bit for me to get used to. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, February 26, 2008 8:47 AM To: arslist@ARSLIST.ORG Subject: Re: API: Rename Form LJ, No problems. I think it is a fair question to ask. (And I would guess that other programmers would suffer the same confusion.) I personally do not generally like relying on inherited methods/fields for a higher level object. Do not get me wrong, as a function/design I have no problem delegating the work to a super class. I just prefer the idea of having a local method that does the echo to the super class to make using the higher level class more obvious. There are many methods that are inherited for classes that are of little use to most programmers (like most of the stuff from java.lang.Object for example) that are needed for technical reasons, but are not very helpful to the day to day tasks of the higher level object. I prefer the approach that com.bmc.arsys.api.Form has a method of setNewName(String) and that the method then may call the super.setNewName(String) method. ( But maybe that is just my preference/test.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Feb 26, 2008 at 10:10 AM, LJ Longwing [EMAIL PROTECTED] wrote: That was the keysorry I didn't find it myself. Thanks -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, February 25, 2008 9:38 PM To: arslist@ARSLIST.ORG Subject: Re: API: Rename Form LJ, I have not tested it, but I would try the setNewName(String newName) method inherited from class com.bmc.arsys.api.ObjectBase. I would bet that is the right way to change the forms name. HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Feb 25, 2008 at 11:14 PM, LJ Longwing [EMAIL PROTECTED] wrote: I'm using the 7.1 Java API and trying to rename a form. After I have connected here is my code Form frm = conn.getForm(Old);frm.setKey(New);conn.setForm(frm); I get the Form object just fineit sets the new Key without errorwhen I try to use the '.setForm' method I get error Exception in thread main ERROR (303): Form does not exist on server; New at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARSetForm(Unknown Source) at com.bmc.arsys.api.ARServerUser.setForm(Unknown Source) at App.main(App.java:107) My question is, of course the form 'New' doesn't exist...but Old does...and I'm using it as a Form object, so it should be able to do what I'm trying to do...but due to the fact that I'm changing the unique identifier for the object, it can't seem to find it under its new name. Any suggestions out there? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Asset Management and Blackberries
Shawn, to paraphrase Monty Python: Now for something completely different. I would track the phone number as part of the person's record, not the asset itself, especially since you say that it is dynamic (depending on the user.) So put the BB in whatever class you like, using the Serial number as the primary identifier. Then make User X a User/Owner of that device for as long as (s)he has that device. That will have the effect of associating the phone number to the device without having to figure out where to add it to the class structure. The association is then available from either the Person record or the device's Asset record, and is easily modified as necessary within the association structure, rather than as a direct attribute of the class object. Rick 2008/2/26 Joe D'Souza [EMAIL PROTECTED]: ** Shawn, In that case, why don't you create a position code (or reuse an existing one), and have the Computer Name as the position of the owner of the phone. Chances are a blackberry item may change owners but the position may always remain the same barring a few exceptions... So a change of owner will in most cases not really affect the Computer Name... Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] Behalf Of *Pierson, Shawn *Sent:* Tuesday, February 26, 2008 10:52 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Asset Management and Blackberries ** This seems like what I had planned to do, but the problem with it is that you will need to change the Computer Names on the Blackberries to maintain who the current owner is. This probably isn't a huge issue, but I wonder if there is a downside to that, since the phone number is essentially dynamic. It basically means that if a Blackberry Asset record gets created with no Serial Number populated, it would potentially be lost in the system somewhere. Thanks, Shawn Pierson *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Joe D'Souza *Sent:* Tuesday, February 26, 2008 9:33 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Asset Management and Blackberries ** Shawn, Never had to do it but if I had to and didn't want to create my own class for it, I would put it under Computer Systems and set the phone number to the Computer Name field.. Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] Behalf Of *Pierson, Shawn *Sent:* Tuesday, February 26, 2008 10:17 AM *To:* arslist@ARSLIST.ORG *Subject:* Asset Management and Blackberries ** Good morning all, I'm curious if anyone is using Asset Management to track devices like Blackberries. If so, what Class are you storing them in, and how do you track the phone number? Thanks, Shawn Pierson __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ArServer 7.1 in SQL Cluster
Is there a way to re-configure Arsystem 7.1 in the SQL2005 Cluster that will allow us to failure without stopping and restarting the ArServer services? We currently have ArSystem7.1 on Windows Server2003 in an SQL2005 Cluster. Any step-by-step instructions would be more than welcome. Thanks Rosalind Winder-Thomas Lead Systems Engineer (Arsystems) Washington-IT Technical Services American Chemical Society Washington, DC 20036 [EMAIL PROTECTED] 202-872-6071 *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Action deffered in Filter/Active Link
Ok list. I have talked to Junior, (Gary), offline and thought I had the silver bullet from the old days, `!, but it failed. I have reviewed our logs and I see that my error checking is fired in phase two, whilst our ticket is created in phase one. I have read through the guide thing and see that it might work for our solution. My frustration is that the execution order is 0 and we are trying to force it to fire in the order that it falls. Net of our issue is that I am trying to enforce a user to only submit tickets, and this is firing on submits as well as 'SET's, BECAUSE the ticket is technically already submitted by the time my workflow is called. I may just set some stupid tmp field and enforce the rule with a count utility of some sort, but I had to vent to you guys. If there is something that can be rolled into this with minimal tweaks, please let me know. Otherwise, I am going to go build something convoluted as the rest of the form. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Tuesday, February 26, 2008 10:00 To: arslist@ARSLIST.ORG Subject: Re: Action deffered in Filter/Active Link Tadeu, My first question is why is your Goto action 502 when your filter executes at 501? If I'm reading correctly, you want this to loop through your field of Group IDs, so you are going to need to return to action 501. My preference is to not use GOTO actions and utilize guides instead. This way, I know my workflow is going to execute in the right order and no other dev can come and add something in between what I'm trying to do. I would do this: 1. Create a Filter Guide. 2. Add a label to the guide call it RESTART. This label should come before any filters in the guide. 3. Add your filter to the guide, but edit the filter and remove the GoTo action. 4. Create another filter, set its Run If Qualification to 'GRUPO_AUX1_CHAR' != $NULL$. Set the Filter's If Action to GOTO Guide LABEL. Enter RESTART as the label. 5. Add this new Filter to the guide. 6. Obviously, you have to create a filter that calls the guide. HTH, Scott Parrish IT Prophets, LLC (770) 653-5203 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Tuesday, February 26, 2008 8:35 AM To: arslist@ARSLIST.ORG Subject: RES: Action deffered in Filter/Active Link Thank you, Gary... But it still doesn't help me.. My problem is that I would like to create one record (in other form) for each time that I read a value on my form... This iteration is done by 'Goto' Action... I have achieved to create only one record on my form2... with the last value read only (last iteration)... What can I do? My workflow is these: 1 - Set Fields (Get the first value from a list separated by ;) 2 - Push Fields (Creation of record in another form - form2) 3 - Goto (return to beginning of the workflow reading the next value from the list separated by ;) continue until my list separated by ; were NULL; Thankx again! Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. De: Action Request System discussion list(ARSList) em nome de Opela, Gary L Contr OC-ALC/ITMA Enviada: ter 26/2/2008 10:16 Para: arslist@ARSLIST.ORG Assunto: Re: Action deffered in Filter/Active Link Hey Augusto, have you tried forcing the filter to ignore phasing? You shouldn't have this problem with active links, as they are not processed in phases. If you suffix the name of the filter with `! then remedy will not phase that filter. For instance: HPD:Helpdesk-Filter would be HPD:Helpdesk-Filter`! For more information on this, you can read the Workflow Objects guide with version 7.x, or the Basic Guide (starting at page 576, pages 584 and 585 describe the naming convention mentioned above) with version 6.x. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Tuesday, February 26, 2008 7:06 AM To: arslist@ARSLIST.ORG Subject: Action deffered in Filter/Active Link ** Good Morning for all of you... I'd like to know if can I do something like these: There is a Filter (or Active Link) that fires a sequency of 'Set Fields' action followed by a 'Push Fields' action, and
cert7.db limits on SSL certificates
I'm working a failure when applying an SSL certificate to the cert7.db file on the the application server (v7.1.0 patch 1, Win2k3). Researching the code, it appears BMC requires a 7 year old Netscape SDK which cannot support current security standards. Has anyone either confronted this limitation or found a work around? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Action deffered in Filter/Active Link
Can you explicitly deny it from running on SET? Also, I had an issue with a filter a while ago, I was sure it was correct, so I just deleted it and recreated it and it started working. Alex -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Tuesday, February 26, 2008 11:58 AM To: arslist@ARSLIST.ORG Subject: Re: Action deffered in Filter/Active Link Ok list. I have talked to Junior, (Gary), offline and thought I had the silver bullet from the old days, `!, but it failed. I have reviewed our logs and I see that my error checking is fired in phase two, whilst our ticket is created in phase one. I have read through the guide thing and see that it might work for our solution. My frustration is that the execution order is 0 and we are trying to force it to fire in the order that it falls. Net of our issue is that I am trying to enforce a user to only submit tickets, and this is firing on submits as well as 'SET's, BECAUSE the ticket is technically already submitted by the time my workflow is called. I may just set some stupid tmp field and enforce the rule with a count utility of some sort, but I had to vent to you guys. If there is something that can be rolled into this with minimal tweaks, please let me know. Otherwise, I am going to go build something convoluted as the rest of the form. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Tuesday, February 26, 2008 10:00 To: arslist@ARSLIST.ORG Subject: Re: Action deffered in Filter/Active Link Tadeu, My first question is why is your Goto action 502 when your filter executes at 501? If I'm reading correctly, you want this to loop through your field of Group IDs, so you are going to need to return to action 501. My preference is to not use GOTO actions and utilize guides instead. This way, I know my workflow is going to execute in the right order and no other dev can come and add something in between what I'm trying to do. I would do this: 1. Create a Filter Guide. 2. Add a label to the guide call it RESTART. This label should come before any filters in the guide. 3. Add your filter to the guide, but edit the filter and remove the GoTo action. 4. Create another filter, set its Run If Qualification to 'GRUPO_AUX1_CHAR' != $NULL$. Set the Filter's If Action to GOTO Guide LABEL. Enter RESTART as the label. 5. Add this new Filter to the guide. 6. Obviously, you have to create a filter that calls the guide. HTH, Scott Parrish IT Prophets, LLC (770) 653-5203 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Tuesday, February 26, 2008 8:35 AM To: arslist@ARSLIST.ORG Subject: RES: Action deffered in Filter/Active Link Thank you, Gary... But it still doesn't help me.. My problem is that I would like to create one record (in other form) for each time that I read a value on my form... This iteration is done by 'Goto' Action... I have achieved to create only one record on my form2... with the last value read only (last iteration)... What can I do? My workflow is these: 1 - Set Fields (Get the first value from a list separated by ;) 2 - Push Fields (Creation of record in another form - form2) 3 - Goto (return to beginning of the workflow reading the next value from the list separated by ;) continue until my list separated by ; were NULL; Thankx again! Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC Outsourcing - Confiabilidade, Inovação e Qualidade em T.I. De: Action Request System discussion list(ARSList) em nome de Opela, Gary L Contr OC-ALC/ITMA Enviada: ter 26/2/2008 10:16 Para: arslist@ARSLIST.ORG Assunto: Re: Action deffered in Filter/Active Link Hey Augusto, have you tried forcing the filter to ignore phasing? You shouldn't have this problem with active links, as they are not processed in phases. If you suffix the name of the filter with `! then remedy will not phase that filter. For instance: HPD:Helpdesk-Filter would be HPD:Helpdesk-Filter`! For more information on this, you can read the Workflow Objects guide with version 7.x, or the Basic Guide (starting at page 576, pages 584 and 585 describe the naming convention mentioned above) with version 6.x. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From:
Re: cert7.db limits on SSL certificates
My LDAP admin actually installed the old stuff several years ago and cobbled together a certificate that his servers will recognize and we are using that. Prior to that, we installed sTunnel on the AR server and used it to connect to the secure port on the LDAP server, with AREA hitting the local port on sTunnel. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Riegel Sent: Tuesday, February 26, 2008 11:17 AM To: arslist@ARSLIST.ORG Subject: cert7.db limits on SSL certificates I'm working a failure when applying an SSL certificate to the cert7.db file on the the application server (v7.1.0 patch 1, Win2k3). Researching the code, it appears BMC requires a 7 year old Netscape SDK which cannot support current security standards. Has anyone either confronted this limitation or found a work around? __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Action deffered in Filter/Active Link
I have been explicit about it not firing on SET. Looking through the logs, I see the record number generated by filters that fire beforehand. The issue is that I am trying to get that puppy to fire before the ticket is generated. What I believe that I am looking at is that I am hosed under the current conditions. I could try to remove it and recreate it and see if that helps. The odd thing is that it works correctly, or seems to, in test. I will delete the filters and see what happens when I create them again, then if that fails, it's temp field time. Thanks, Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alicea, Alex CTR USA Sent: Tuesday, February 26, 2008 11:31 To: arslist@ARSLIST.ORG Subject: Re: Action deffered in Filter/Active Link Can you explicitly deny it from running on SET? Also, I had an issue with a filter a while ago, I was sure it was correct, so I just deleted it and recreated it and it started working. Alex -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Tuesday, February 26, 2008 11:58 AM To: arslist@ARSLIST.ORG Subject: Re: Action deffered in Filter/Active Link Ok list. I have talked to Junior, (Gary), offline and thought I had the silver bullet from the old days, `!, but it failed. I have reviewed our logs and I see that my error checking is fired in phase two, whilst our ticket is created in phase one. I have read through the guide thing and see that it might work for our solution. My frustration is that the execution order is 0 and we are trying to force it to fire in the order that it falls. Net of our issue is that I am trying to enforce a user to only submit tickets, and this is firing on submits as well as 'SET's, BECAUSE the ticket is technically already submitted by the time my workflow is called. I may just set some stupid tmp field and enforce the rule with a count utility of some sort, but I had to vent to you guys. If there is something that can be rolled into this with minimal tweaks, please let me know. Otherwise, I am going to go build something convoluted as the rest of the form. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Tuesday, February 26, 2008 10:00 To: arslist@ARSLIST.ORG Subject: Re: Action deffered in Filter/Active Link Tadeu, My first question is why is your Goto action 502 when your filter executes at 501? If I'm reading correctly, you want this to loop through your field of Group IDs, so you are going to need to return to action 501. My preference is to not use GOTO actions and utilize guides instead. This way, I know my workflow is going to execute in the right order and no other dev can come and add something in between what I'm trying to do. I would do this: 1. Create a Filter Guide. 2. Add a label to the guide call it RESTART. This label should come before any filters in the guide. 3. Add your filter to the guide, but edit the filter and remove the GoTo action. 4. Create another filter, set its Run If Qualification to 'GRUPO_AUX1_CHAR' != $NULL$. Set the Filter's If Action to GOTO Guide LABEL. Enter RESTART as the label. 5. Add this new Filter to the guide. 6. Obviously, you have to create a filter that calls the guide. HTH, Scott Parrish IT Prophets, LLC (770) 653-5203 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Tuesday, February 26, 2008 8:35 AM To: arslist@ARSLIST.ORG Subject: RES: Action deffered in Filter/Active Link Thank you, Gary... But it still doesn't help me.. My problem is that I would like to create one record (in other form) for each time that I read a value on my form... This iteration is done by 'Goto' Action... I have achieved to create only one record on my form2... with the last value read only (last iteration)... What can I do? My workflow is these: 1 - Set Fields (Get the first value from a list separated by ;) 2 - Push Fields (Creation of record in another form - form2) 3 - Goto (return to beginning of the workflow reading the next value from the list separated by ;) continue until my list separated by ; were NULL; Thankx again! Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq Fone: 41 2107-5736 - HSBC
Scanners and barcodes
Good afternoon- We would like to use barcodes and hand-held scanners to keep track of assets and get the information into CMDB. Has anyone here done anything like this? Thanks! Chris Moore ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
MT V7.1 Missing Images
Running MT v7.1 p1. Linux/Apache/Tomcat ARS v6.3p20 None of our images are showing up. Images that we've included on forms as banners across the top of page. Any thoughts? Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Scanners and barcodes
The Remedy King of Barcode and Scanning is Phil Bautista- bautista at bullcreek.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: Tuesday, February 26, 2008 12:05 PM To: arslist@ARSLIST.ORG Subject: Scanners and barcodes ** Good afternoon- We would like to use barcodes and hand-held scanners to keep track of assets and get the information into CMDB. Has anyone here done anything like this? Thanks! Chris Moore __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Scanners and barcodes
Thanks Claire- I'll drop him a line! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Tuesday, February 26, 2008 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Scanners and barcodes The Remedy King of Barcode and Scanning is Phil Bautista- bautista at bullcreek.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: Tuesday, February 26, 2008 12:05 PM To: arslist@ARSLIST.ORG Subject: Scanners and barcodes ** Good afternoon- We would like to use barcodes and hand-held scanners to keep track of assets and get the information into CMDB. Has anyone here done anything like this? Thanks! Chris Moore __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Approval Server Issues....
Hey Gang, I am running into an issue with one of our approval processes. We are a Windows Shop, Windows Server 2003, MS SQL 2005 and IIS 6 w/TomCat. We are running version 7.0.01 patch 006 for everything BMC Remedy. Here is the process in question, We have a 24 hour approval process for our major Change Management tickets. All IT managers have 24 hours to review, approve or reject the request. If no action is taken by a manager in the 24 hour window then the system will automatically give his/her approval. The end result being that the ticket should automatically be approved if no management rejects occur. Here is the issue, The Change Ticket looks great under the approval tab after the 24 hour period. There is no one listed under Pending and if you look under Approved you see the signatures of those managers that approved and you don't see a signature just the status of Approved for those managers who took no action either way. However the tickets overall approval status still shows as Pending. Also I do receive Approval Engine error emails, one for each manager that the system automatically approved. The error message is The approval engine encountered an error for a process for which you are an administrator. The error is as follows: A process was specified but no process by that name exists I have a ticket logged with support but they seem to be dragging their feet. Any help would be great. Thank you, Lou ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adding Assignee column to Overview Console
Anne, I've included a snippet I stored on my computer. I believe I took it from a KB article but I can not find that anymore: -- *Adding a field to the overview console table in ITSM7* The Overview Console Table is populated using a plugin. The plugin returns records from forms that are defined the SHR:ARDBC_OverviewConsoleTemplate form. The Plugin will look at the Form Guid in this form, and search that form. For example you will see the following 8 records in the SHR:ARDBC_OverviewConsoleTemplate: FORM NAME FORM GUID -- TMS:Task TMSTASK HPD:Helpdesk MAINHELPDESK PBM:Solution Database MAINKNOWLEDGEDATABAE PBM:Known Error MAINKNOWNERROR PBM:Problem Investigation MAIONPROBLEM CHG:Infrastructure Change MAINCHANGE AST:PurchaseRequisition ASTPUREREQUISITION AST:CI Unavialabilty ASTCIUNAVIALBLITY If you are logged into the WUT as appadmin for example, the plugin will search the above forms to find the records that are assigned to appadmin and populate the OverviewConsole similar to how the SHR:Consolidated list worked. But how are the fields mapped from the forms to the OverviewConsole , this is done via the SHR:ARDBC fields form. Here you will see mapping for field from the backend forms to the Vendor form hence populating the form. Form example if you would like have more information in the Overview console, for instance the First Name*+ field from the HPD:Helpdesk form. The database id for this field is 100019 (in HPD:Helpdesk). This field already exists in the forms: - SHR:ARDBC_OverviewConsoleTemplate - SHR:ARDBC_OverviewConsole so we do not need to create it again ( you can map any fieldID the database id do not have to match, as long the database length is sufficient). But for this example, the database ID are matching. To create a mapping for the HPD:Helpdesk form. Open the SHR:ARDBCFields form in new mode and use the following values: FieldID: 100019 FormGUID:MAINHELPDESK Vendor Field ID: 100019 Submitter: ARSystem Open the SHR:OverviewConsole in the Admin Tool. - open the table z2TH_ConsolidateTable1 properties - on tab Table/Tree Property - Look for First Name under Fields on Form and click Add - Double click on the column First Name and add public Permissions - Save and close the form. Restart the plugin or ARServer. Open the OverviewConsole and there should now be data for the First Name from the Incidents form. -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On Tue, Feb 26, 2008 at 10:32 AM, Jiri Pospisil [EMAIL PROTECTED] wrote: ** ++ Please Read The Disclaimer At The Bottom Of This Email ++ Anne, have a look at what data you have in the SHR:ARDBCFields form. This form defines data mapping between underlying application forms and the overview console list data. It is quite likely that there is no data mapping for the Assignee field. You can check this by running search on the SHR:ARDBCFields form for entries where Vendor Field ID equals to 100218 (assignee field ID). New entries can be added to this form to define mapping for missing applications (Incident, Change etc.) You then need to restart the plugin process on the server (or the whole Remedy server) for changes to take effect. Hope this helps. Jiri Pospisil LCH.Clearnet -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Ramey, Anne Sent: 25 February 2008 21:47 To: arslist@ARSLIST.ORG Subject: Adding Assignee column to Overview Console ** I am using AR 7.0.1 on Linux with ITSM 7.0.2 Patch 4. When I try and add the Assignee column to the Overview console, it is only populated for Problems and Known Errors. The Assignee Group is never populated. I'm sure this has something to do with the way SHR:ARDBC_OverviewConsole runs it's query. I would think, since these two fields are on the common area of SHR:ARDBC_OverviewConsole and aren't in the Problem only area or anything like that, that they would be populated for any type of request. Am I way off base or might there be a bug in the query? Anne Ramey __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not
Re: Scanners and barcodes
At a high level: Basically barcode readers send the scanner data and a 'Return' (or something similar). So it is like the scanner is typing the scanner value and hitting Return. you can test in Word just to see it work :) Installing the scanner is like anything else; plug it in and load the drivers. You use workflow to get 'focus' to the field you want to populate, then have additional workflow to fire on the 'Return' from the scanner. So you could scan one item after another OR scan multiple values for a single entry. I have done this twice in a production environment, and after the initial trepidation it was really fairly straight forward. The bigger questions are really around: WHAT work are you trying to accomplish? HOW do you want your work process to flow? What other inputs will be needed? Blah, blah, blah. The barcode piece is tiny after that. Remember: the only thing the scanner is going to do is type value form barcode and hit enter :) Phil Bautista, bullcreekdata.com, has done this several times and overall is very experienced and talented. I would highly recommend him if you need more formal assistance or implementation planning. Mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: Tuesday, February 26, 2008 12:05 PM To: arslist@ARSLIST.ORG Subject: Scanners and barcodes ** Good afternoon- We would like to use barcodes and hand-held scanners to keep track of assets and get the information into CMDB. Has anyone here done anything like this? Thanks! Chris Moore __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Action deffered in Filter/Active Link - Solved
Ok. Upon further conversation with Junior offline, (Gary Opela), he discovered the folly of my ways. I feel truly silly on this, but it's proof that even an old dog can overlook cheesey things. The filter was getting bypassed on submit as prescribed, BUT upon later phases, it was looked at once again, and fell under the correct qualifications and fired, throwing the error, thus rolling back the transaction. I think we will build the qualification to go off of create time to be greater than 10 seconds so that when the ticket is being processed, that the modify or SET filter won't fire at that time. Thanks again Junior, the student became the teacher in this case... Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alicea, Alex CTR USA Sent: Tuesday, February 26, 2008 11:31 To: arslist@ARSLIST.ORG Subject: Re: Action deffered in Filter/Active Link Can you explicitly deny it from running on SET? Also, I had an issue with a filter a while ago, I was sure it was correct, so I just deleted it and recreated it and it started working. Alex -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading Sent: Tuesday, February 26, 2008 11:58 AM To: arslist@ARSLIST.ORG Subject: Re: Action deffered in Filter/Active Link Ok list. I have talked to Junior, (Gary), offline and thought I had the silver bullet from the old days, `!, but it failed. I have reviewed our logs and I see that my error checking is fired in phase two, whilst our ticket is created in phase one. I have read through the guide thing and see that it might work for our solution. My frustration is that the execution order is 0 and we are trying to force it to fire in the order that it falls. Net of our issue is that I am trying to enforce a user to only submit tickets, and this is firing on submits as well as 'SET's, BECAUSE the ticket is technically already submitted by the time my workflow is called. I may just set some stupid tmp field and enforce the rule with a count utility of some sort, but I had to vent to you guys. If there is something that can be rolled into this with minimal tweaks, please let me know. Otherwise, I am going to go build something convoluted as the rest of the form. Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Tuesday, February 26, 2008 10:00 To: arslist@ARSLIST.ORG Subject: Re: Action deffered in Filter/Active Link Tadeu, My first question is why is your Goto action 502 when your filter executes at 501? If I'm reading correctly, you want this to loop through your field of Group IDs, so you are going to need to return to action 501. My preference is to not use GOTO actions and utilize guides instead. This way, I know my workflow is going to execute in the right order and no other dev can come and add something in between what I'm trying to do. I would do this: 1. Create a Filter Guide. 2. Add a label to the guide call it RESTART. This label should come before any filters in the guide. 3. Add your filter to the guide, but edit the filter and remove the GoTo action. 4. Create another filter, set its Run If Qualification to 'GRUPO_AUX1_CHAR' != $NULL$. Set the Filter's If Action to GOTO Guide LABEL. Enter RESTART as the label. 5. Add this new Filter to the guide. 6. Obviously, you have to create a filter that calls the guide. HTH, Scott Parrish IT Prophets, LLC (770) 653-5203 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Tuesday, February 26, 2008 8:35 AM To: arslist@ARSLIST.ORG Subject: RES: Action deffered in Filter/Active Link Thank you, Gary... But it still doesn't help me.. My problem is that I would like to create one record (in other form) for each time that I read a value on my form... This iteration is done by 'Goto' Action... I have achieved to create only one record on my form2... with the last value read only (last iteration)... What can I do? My workflow is these: 1 - Set Fields (Get the first value from a list separated by ;) 2 - Push Fields (Creation of record in another form - form2) 3 - Goto (return to beginning of the workflow reading the next value from the list separated by ;) continue until my list separated by ; were NULL; Thankx again! Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies
Re: Scanners and barcodes
Thanks, Mark and Claire for the recommendations J, What Mark has identified is spot on. We did this for Claire with wireless, ruggedized barcode scanners integrating with custom forms and workflow in ARS and updated the CMDB in addition to providing the ability to print out additional barcode labels directly from Remedy. For other companies we have implemented the same wireless technology to scan barcodes for inventory, both tracking and asset management. I have used it to scan badges at local Remedy user groups both in realtime, wirelessly (updating a remote AR Server using custom apps/workflow) and offline using handheld devices. We also worked with Joel Sender for another customer in CA to do a mobilized implementation that was completely different in process and scope, the only common element was the barcode aspect. I have never done this exactly the same way for any two customers (imagine that!). As mentioned in Mark's post, the issue really is the process you are trying to implement using the scanning technology. This applies to both 2D and 3D scans as well as RFID. I saw your email off list but wanted to echo and detail this for you and other users. If you would like to continue this offline, please let me know. Best regards, Phil Bautista, Remedy Approved Consultant (RAC) Bull Creek Data Corporation 512-731-0304 www.bullcreek.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Blankenship, Mark (Mark) Sent: Tuesday, February 26, 2008 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: Scanners and barcodes ** At a high level: Basically barcode readers send the scanner data and a 'Return' (or something similar). So it is like the scanner is typing the scanner value and hitting Return. you can test in Word just to see it work :) Installing the scanner is like anything else; plug it in and load the drivers. You use workflow to get 'focus' to the field you want to populate, then have additional workflow to fire on the 'Return' from the scanner. So you could scan one item after another OR scan multiple values for a single entry. I have done this twice in a production environment, and after the initial trepidation it was really fairly straight forward. The bigger questions are really around: WHAT work are you trying to accomplish? HOW do you want your work process to flow? What other inputs will be needed? Blah, blah, blah. The barcode piece is tiny after that. Remember: the only thing the scanner is going to do is type value form barcode and hit enter :) Phil Bautista, bullcreekdata.com, has done this several times and overall is very experienced and talented. I would highly recommend him if you need more formal assistance or implementation planning. Mark _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Christopher Allen Sent: Tuesday, February 26, 2008 12:05 PM To: arslist@ARSLIST.ORG Subject: Scanners and barcodes ** Good afternoon- We would like to use barcodes and hand-held scanners to keep track of assets and get the information into CMDB. Has anyone here done anything like this? Thanks! Chris Moore __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: MT V7.1 Missing Images
Frank, If you right click on the image where the image is suppsed to appear on your Mid-Tier screen, what is the path that it displays on the properties where it is expecting to find that image? Copying that image manually on the web server on that path may resolve your issue.. Joe - Original Message From: Frank Caruso [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, February 26, 2008 12:34:06 PM Subject: MT V7.1 Missing Images Running MT v7.1 p1. Linux/Apache/Tomcat ARS v6.3p20 None of our images are showing up. Images that we've included on forms as banners across the top of page. Any thoughts? Frank Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RES: Action deffered in Filter/Active Link
Hi for all, again... I've tried to insert records to another form (Action: Push Fields, Filter: SEC-Create_User_ARSLIST_FG´! ), but my workflow always deffered on this... The rest of my workflow process is running succesfully... I've already tried to use others kind of logic ... Firstly, thank you so much for all of you that tried to help me before... Here's my workflow objects details and below my log generate on execution: Any suggestions out there? Workflow Objects: - SEC-Create_User_22-Fev_I (Execution Order 500)- Act on User Form ... Get the value from $GroupList$ field. (i.e. 3000;3001;3002) - SEC-Create_User_FG (Execution Order 501)- Call Guide Action (SEC-FILTER_GUIDE) - SEC-Create_User_ARSLIST (Execution Order 502)- Set Fields Action to get the String value of $GroupList$ returned in SEC-Create_User_22-Fev_I Filter - SEC-Create_User_ARSLIST_FG´!(Execution Order 503)- Push Fields Action - to input data where I want to create one record per loop (i.e. if $GroupList$ = 3000;3001;3002, it will create 3 new records) - SEC-Create_User_ARSLIST2_FG´! (Execution Order 504)- Go To Guide Label Action - goes to my RESTART Label - SEC-FILTER_GUIDE - Label: 1 - RESTART; Filters in Guide: 2 - SEC-Create_User_ARSLIST; 3 - SEC-Create_User_ARSLIST; 4 - SEC-Create_User_ARSLIST_FG´! Checking SEC-Create_User_22-Fev_I (500) FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demo -- Passed -- perform actions FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demo 0: Notify FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demodeferred to phase 3 FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demo 1: Push Fields FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demodeferred to phase 2 FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demo /* Tue Feb 26 2008 17:14:04.3710 */ End of filter processing (phase 1) FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demo /* Tue Feb 26 2008 17:14:04.4086 */ Restart of filter processing (phase 2) FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demo /* Tue Feb 26 2008 17:14:04.4091 */1: Push Fields FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demodeferred from filter SEC-Create_User_22-Fev_I FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: DemoCriado Por (2) = Demo FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: DemoDepartamento (8) = CRT - Central de Atendimento FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: DemoEndereco Correio (103) = test_user FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: DemoFull Name (536870915) = test_user FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: DemoGRUPO_AUX1_CHAR (536870928) = 3014;3000;3022; FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: DemoLogin (101) = test_user FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: DemoNome (536870916) = test_user FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: DemoTelefone (536870917) = (41)2107- FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demo /* Tue Feb 26 2008 17:14:04.4107 */Start filter processing -- Operation - CREATE FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demo DC-Func_22-Fev - NULL FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demo Checking SEC-Create_User_FG (501) FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demo -- Passed -- perform actions FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demo 0: Call Guide FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demo Checking SEC-Create_User_ARSLIST (502) FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demo -- Passed -- perform actions FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demo
Re: Action deffered in Filter/Active Link
It's not ´!, it's `!, the character under the tilde (~) key, not the single quote. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Tuesday, February 26, 2008 1:15 PM To: arslist@ARSLIST.ORG Subject: RES: Action deffered in Filter/Active Link Hi for all, again... I've tried to insert records to another form (Action: Push Fields, Filter: SEC-Create_User_ARSLIST_FG´! ), but my workflow always deffered on this... The rest of my workflow process is running succesfully... I've already tried to use others kind of logic ... Firstly, thank you so much for all of you that tried to help me before... Here's my workflow objects details and below my log generate on execution: Any suggestions out there? Workflow Objects: - SEC-Create_User_22-Fev_I (Execution Order 500)- Act on User Form ... Get the value from $GroupList$ field. (i.e. 3000;3001;3002) - SEC-Create_User_FG (Execution Order 501)- Call Guide Action (SEC-FILTER_GUIDE) - SEC-Create_User_ARSLIST (Execution Order 502)- Set Fields Action to get the String value of $GroupList$ returned in SEC-Create_User_22-Fev_I Filter - SEC-Create_User_ARSLIST_FG´!(Execution Order 503)- Push Fields Action - to input data where I want to create one record per loop (i.e. if $GroupList$ = 3000;3001;3002, it will create 3 new records) - SEC-Create_User_ARSLIST2_FG´! (Execution Order 504)- Go To Guide Label Action - goes to my RESTART Label - SEC-FILTER_GUIDE - Label: 1 - RESTART; Filters in Guide: 2 - SEC-Create_User_ARSLIST; 3 - SEC-Create_User_ARSLIST; 4 - SEC-Create_User_ARSLIST_FG´! Checking SEC-Create_User_22-Fev_I (500) FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demo -- Passed -- perform actions FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demo 0: Notify FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demodeferred to phase 3 FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demo 1: Push Fields FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demodeferred to phase 2 FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demo /* Tue Feb 26 2008 17:14:04.3710 */ End of filter processing (phase 1) FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demo /* Tue Feb 26 2008 17:14:04.4086 */ Restart of filter processing (phase 2) FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demo /* Tue Feb 26 2008 17:14:04.4091 */1: Push Fields FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demodeferred from filter SEC-Create_User_22-Fev_I FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: DemoCriado Por (2) = Demo FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: DemoDepartamento (8) = CRT - Central de Atendimento FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: DemoEndereco Correio (103) = test_user FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: DemoFull Name (536870915) = test_user FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: DemoGRUPO_AUX1_CHAR (536870928) = 3014;3000;3022; FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: DemoLogin (101) = test_user FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: DemoNome (536870916) = test_user FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: DemoTelefone (536870917) = (41)2107- FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demo /* Tue Feb 26 2008 17:14:04.4107 */Start filter processing -- Operation - CREATE FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demo DC-Func_22-Fev - NULL FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demo Checking SEC-Create_User_FG (501) FLTR TID: 001543 RPC ID: 029308 Queue: Fast Client-RPC: 390620USER: Demo -- Passed --
RES: Action deffered in Filter/Active Link
it didn't resolve yet ... I changed the name ... I put `!, instead ´! This is my log: Checking SEC-Create_User_ARSLIST (502) FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo -- Passed -- perform actions FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo 0: Set Fields FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo GRUPO_AUX2_INT (536870929) = 3000 FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo 1: Set Fields FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo GRUPO_AUX3 (536870930) = CRT:Central_Atendimento FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo 2: Set Fields FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo GRUPO (536870920) = CRT:Administracao CRT:Central_Atendimento FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo 3: Set Fields FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo GRUPO_AUX1_CHAR (536870928) = 3014; FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo Checking SEC-Create_User_ARSLIST_FG`! (503) FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo -- Passed -- perform actions FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo 0: Push Fields FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo Checking SEC-Create_User_ARSLIST2_FG`! (504) FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo -- Passed -- perform actions FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo 0: Goto Guide Label FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo Skip actions, goto guide label RESTART FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo Checking SEC-Create_User_ARSLIST (502) FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo -- Passed -- perform actions FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo 0: Set Fields FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo GRUPO_AUX2_INT (536870929) = 3014 FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo 1: Set Fields FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo GRUPO_AUX3 (536870930) = CRT:Clube_De_Beneficios FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo 2: Set Fields FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo GRUPO (536870920) = CRT:Administracao CRT:Central_Atendimento CRT:Clube_De_Beneficios FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo 3: Set Fields FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo GRUPO_AUX1_CHAR (536870928) = De: Action Request System discussion list(ARSList) em nome de Wheeler, Dylan Enviada: ter 26/2/2008 18:24 Para: arslist@ARSLIST.ORG Assunto: Re: Action deffered in Filter/Active Link It's not ´!, it's `!, the character under the tilde (~) key, not the single quote. - Dylan Wheeler Production Control
Re: Action deffered in Filter/Active Link
It looks like there is another problem with your filter somewhere. It's not a problem with it deferring anymore, it looks like the qualification on SEC-Create_User_ARSLIST_FG`! is passing and it's trying to push right away, but it's not. I'd check your error log to see if there is an entry in there for something like incompatible data, data too long for a field, etc. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tadeu Augusto Dutra Pinto Sent: Tuesday, February 26, 2008 1:31 PM To: arslist@ARSLIST.ORG Subject: RES: Action deffered in Filter/Active Link it didn't resolve yet ... I changed the name ... I put `!, instead ´! This is my log: Checking SEC-Create_User_ARSLIST (502) FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo -- Passed -- perform actions FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo 0: Set Fields FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo GRUPO_AUX2_INT (536870929) = 3000 FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo 1: Set Fields FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo GRUPO_AUX3 (536870930) = CRT:Central_Atendimento FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo 2: Set Fields FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo GRUPO (536870920) = CRT:Administracao CRT:Central_Atendimento FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo 3: Set Fields FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo GRUPO_AUX1_CHAR (536870928) = 3014; FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo Checking SEC-Create_User_ARSLIST_FG`! (503) FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo -- Passed -- perform actions FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo 0: Push Fields FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo Checking SEC-Create_User_ARSLIST2_FG`! (504) FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo -- Passed -- perform actions FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo 0: Goto Guide Label FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo Skip actions, goto guide label RESTART FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo Checking SEC-Create_User_ARSLIST (502) FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo -- Passed -- perform actions FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo 0: Set Fields FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo GRUPO_AUX2_INT (536870929) = 3014 FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo 1: Set Fields FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo GRUPO_AUX3 (536870930) = CRT:Clube_De_Beneficios FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo 2: Set Fields FLTR TID: 001543 RPC ID: 029866 Queue: Fast Client-RPC: 390620USER: Demo
FYI: ARS v6.3 patch 24... kind of released
FWIW: I received notification of ARS v6.3 patch 24 being released via a BMC Software Customer Support Notice. However upon going to look for the software... it appears to not be released yet. Sigh. ( What a Tuesday tease. If it were Friday I would try to laugh.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Server 6.3 path 024 released today
As I was composing this, someone told me this was already complained, but let me chime in... The support site does not yet have patch 024 listed as a 6.3 patch, but the email came out today announcing it. If anyone has patch notes for patch024, I'd appreciate a copy so an evaluation of benefit vs. pain can be made on our main app systems. Thanks in advance. Raymond H. Gellenbeck EDS – Navy Marine Corps Intranet (NMCI) Senior Remedy Developer, IT Service Support Tools NMCI - Leveraged Delivery - CIO 3970 Sherman Street | San Diego, CA 92110 Office: +1 619 817 3223 | Mobile: +1 619 548 0404 [EMAIL PROTECTED] [EMAIL PROTECTED] Server 6.03 patch 020 (load balanced) HD/CHG/AST/SLA 4.03 apps (customized beyond recognition) Sun Solaris 5.8 Oracle 9.2.0.8 Shareplex replication between sites Server 7.0.1 patch 001 CMDB 2.0 only Sun Solaris 5.9 Oracle 10g Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Archiving: some tickets won't archive
I vaguely remember having this issue when I was trying to archive a form with a large number of records meeting the criteria. Something to do with the length of time it was taking to archive all the records was too long and it timed out and nothing was archived. I changed my archive criteria so that a smaller amount would be archived each night and that fixed the problem for us. I don't recall ever determining exactly why it was happening. HTH, Todd Arner Great Lakes Educational Loan Services Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Notify Action Web URL incorrectly formed (ITSM 7.0.3)
Hello All,
We are currently configuring our DEV server running ITSM 7.0.3 (Patch 7).
When I create an incident the notification sent out by the application
includes the following web url and AR Task attachment to access the ticket
directly:
http://itsmserver/arsys/forms/itsmserver.mycompany.com/NTE%3ANotifier?eid=NTS0031
However this URL is not correctly formed and clicking on it will show the
following error:
ARERR [9280]
Server not present in the configured servers list - itsmserver.mycompany.com
I have looked through the archives, but cannot find where this value ('
itsmserver.mycompany.com' to just 'itsmserver') needs to be changed so that
the URL works across all applications and notify actions.
Please help!!.
Thanks,
Prasan.
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CAC card enablement
Does anyone know the status of Remedy and CAC cards with in the DoD community? I am looking for actual requirements and how and if they are being met. I know that portals can broker the CAC authentication for the midtier. But I have the understanding that DoD wants the application source to be CAC enabled too and I take this to mean the Remedy ARS server. Is this other people understanding? Thanks, John Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://tools.search.yahoo.com/newsearch/category.php?category=shopping ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CAC card enablement
AR System can be CAC enabled using the Client-side intercept technology provided (also sometimes referred to as SSO, although that's a misnomer in this case since the goal is not single sign-on). http://www.bmc.com/supportu/documents/57/12/65712/65712.pdf The issue seems to come down to a customer's/base's individual interpretation of the OMB directive. Some feel that it is sufficient to challenge for the CAC when logging into the operating system - then using that authentication to enter other applications. In other words, when attempting to log into AR System, AR System will use the authentication provided through Windows Authentication to confirm the authentication is valid. That means AR System does not need to query the CAC directly. Some customers/bases have a more strict interpretation that the CAC should be challenged for entering an application even if already logged into the OS. In this case, the login page is intercepted and the CAC challenged. This would require the CAC client software to be loaded locally on the machine from which the login attempt is made. The CAC client software queries the card and then authenticates the user, enabling the log in process to AR System. Hope this helps, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of john rosquist Sent: Tuesday, February 26, 2008 2:53 PM To: arslist@ARSLIST.ORG Subject: CAC card enablement ** Does anyone know the status of Remedy and CAC cards with in the DoD community? I am looking for actual requirements and how and if they are being met. I know that portals can broker the CAC authentication for the midtier. But I have the understanding that DoD wants the application source to be CAC enabled too and I take this to mean the Remedy ARS server. Is this other people understanding? Thanks, John Looking for last minute shopping deals? Find them fast with Yahoo! Search. http://us.rd.yahoo.com/evt=51734/*http://tools.search.yahoo.com/newsear ch/category.php?category=shopping __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Migration from ARS 5.1.2 to 7.1
Mario, This really depends on what you want to migrate.. Do you only want to upgrade your ARS Server version from 5.1.2 to ARS Server 7.1? Or do you have those OTB ITSM applications that need to be upgraded from their current versions to a newer one? Your upgrade has to be incremental going upward with every major delta version that was released. However before you upgrade from ARS Server version 6.3 to 7.0 you may need to upgrade the Oracle database to 10g after bringing down the ARS Server as ARS 7. So your upgrade path would be ARS 5.1.2 - ARS 6.0 - ARS 6.3 - upgrade oracle after turning down Remedy - ARS 7.0 - ARS 7.1 Trying to skip a major release may result in corruption of your DB so be careful.. NOW if you have got ITSM apps installed that you need to upgrade to ITSM 7 - thats a different beast altogether.. thats more of a migration than just upgrade... Cheers Joe - Original Message From: Mario Roberto Porto Fº [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, February 26, 2008 4:54:40 PM Subject: Migration from ARS 5.1.2 to 7.1 ** Hi All, Is there anyone in the list who have migrated ARS from 5.1.2 directly to 7.1 ? I'd like to know if anybody faced any situation that requeries more atention or effort. In addition, i need to decide the best migration mode. i personally prefer the UPDATE mode using ar system installer. We did that when we migrated 4.5 to 5.1.2 and it was OK. The problem now envolves the migration of the OS ( AIX 4.3 to 5.2 ). Next, the script we are planning to do 1 - Copy ar system filesystem from AIX 4.3 to an AIX 5.2 machine 2 - Start ARS 5.1.2 on this new machine ( Is this really works ? ) 3 - Run installer on UPDATE mode Scenario From ARS 5.1.2 Patch 1389 AIX 4.3 , Oracle 9i To ARS 7.1 AIX 5.2, Oracle 10 Thanks Mário Roberto Porto Filho Analista de Tecnologia da Informação Tecnologia Bancária S/A (11) 4196-7883 Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Java err and ORA err while installing CMDB1.1
Hi All, Good Evening, While installing CMDB1.1 we are facing the below Java Ora err's, Please let me know your thoughts and suggestions. Loading extension Service Impact Management Extension for CMDB Service Impact Management Extension for CMDB: SUCCESS Remedy CMDB Install needs to restart the AR System daemon right now. Is it ok to continue? [y] y AR System server terminated normally (ARERR 32) ARMonitor (ARNOTE 0) Attempting to terminate the server process /app/remedy/arsystem/bin/arserverd. (ARNOTE 0) Attempting to terminate the server process /app/remedy/arsystem/bin/arsvcdsp. (ARNOTE 0) Attempting to terminate the server process /app/remedy/arsystem/bin/arplugin. # # *An unexpected error has been detected by HotSpot Virtual Machine*: # # SIGSEGV (0xb) at pc=0xff15823c, pid=732, tid=1 # # Java VM: Java HotSpot(TM) Server VM (1.5.0_14-b03 interpreted mode) # Problematic frame: # C [libiostream.so.1+0x1823c] __1cOunsafe_ostreamFflush6M_r0_+0x24 # # An error report file with more information is saved as hs_err_pid732.log # # If you would like to submit a bug report, please visit: # http://java.sun.com/webapps/bugreport/crash.jsp # Action Request System shutdown in progress. Action Request System shutdown process complete. Action Request System initializing. Starting AR System Server (ARNOTE 0) AR Monitor version 6.03.00 Patch 23 200709012215 started. (ARNOTE 0) AR Monitor started. 390600 : This version of the Action Request System(R) is ready for use or evaluation without purchasing or activating an authorization key. For unlimited capabilities, contact your sales representative. (ARNOTE 27) 390600 : Failure during SQL operation to the database (ARERR 552) ORA-01157: cannot identify/lock data file 202 - see DBWR trace file ORA-01110: data file 202: '/app/oracle/product/9.2/dbs/artmpf' 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) 390600 : Failure during SQL operation to the database (ARERR 552) ORA-01157: cannot identify/lock data file 202 - see DBWR trace file ORA-01110: data file 202: '/app/oracle/product/9.2/dbs/artmpf' 390600 *: AR System server terminated -- fatal error encountered* (ARNOTE 21) 390600 : Failure during SQL operation to the database (ARERR 552) ORA-01157: cannot identify/lock data file 202 - see DBWR trace file ORA-01110: data file 202: '/app/oracle/product/9.2/dbs/artmpf' 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) 390600 : Failure during SQL operation to the database (ARERR 552) ORA-01157: cannot identify/lock data file 202 - see DBWR trace file ORA-01110: data file 202: '/app/oracle/product/9.2/dbs/artmpf' 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) Action Request System initialization is complete. Waiting for the server... ^C Terminating install as user requested ... Check /usr/tmp/cmdb/cmdb_inst.log to identify the problem. If necessary, call Remedy Customer Support to resolve the problem. Once the problem has been resolved, repeat the installation. Thanks Satya ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Notify Action Web URL incorrectly formed (ITSM 7.0.3)
Prasan,
You need to make sure that on your mid-tier server:
(1)its configuration (General tab) includes the AR
Server name referenced in the URL
(itsmserver.mycompany.com), exactly as it is shown in
the URL
(2)you can ping the AR Server with the exact name
itsmserver.mycompany.com
Your issue is (1). (2) is likely not an issue for you,
because you seem to have mid-tier on the same server
as AR System.
This is how this URL is formed:
Email Notifications Web Path...which is basically
the path to mid-tier/../AR Server Name/...
Email Notifications Web Path is picked up from here:
Admin Tool, File-Server Information-Advanced
tab-Email Notifications Web Path
It's typically set to
http://mid-tier server name/arsys
AR Server Name is picked up from:
Admin Tool, File-Server Information-General
tab-Server Name Alias
Whether you get only server name or fully qualified
domain name for AR Server name depends, for Windows,
on your Windows setting on the AR Server. If I
remember it correctly, it comes from:
Right click on My Computer-Properties-Computer
Name
If you don't want the fully qualified name, take it
out from there.
--- Prasan Katti [EMAIL PROTECTED] wrote:
Hello All,
We are currently configuring our DEV server running
ITSM 7.0.3 (Patch 7).
When I create an incident the notification sent out
by the application
includes the following web url and AR Task
attachment to access the ticket
directly:
http://itsmserver/arsys/forms/itsmserver.mycompany.com/NTE%3ANotifier?eid=NTS0031
However this URL is not correctly formed and
clicking on it will show the
following error:
ARERR [9280]
Server not present in the configured servers list -
itsmserver.mycompany.com
I have looked through the archives, but cannot find
where this value ('
itsmserver.mycompany.com' to just 'itsmserver')
needs to be changed so that
the URL works across all applications and notify
actions.
Please help!!.
Thanks,
Prasan.
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Re: Notify Action Web URL incorrectly formed (ITSM 7.0.3)
Configure itsmserver.mycompany.com as one of the servers on your mid tier
configuration page. This should resolve the problem you are having.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Prasan Katti
Sent: Tuesday, February 26, 2008 5:23 PM
To: arslist@ARSLIST.ORG
Subject: Notify Action Web URL incorrectly formed (ITSM 7.0.3)
**
Hello All,
We are currently configuring our DEV server running ITSM 7.0.3 (Patch 7).
When I create an incident the notification sent out by the application
includes the following web url and AR Task attachment to access the ticket
directly:
http://itsmserver/arsys/forms/itsmserver.mycompany.com/NTE%3ANotifier?eid=
NTS0031
However this URL is not correctly formed and clicking on it will show the
following error:
ARERR [9280]
Server not present in the configured servers list -
itsmserver.mycompany.com
I have looked through the archives, but cannot find where this value
('itsmserver.mycompany.com' to just 'itsmserver') needs to be changed so
that the URL works across all applications and notify actions.
Please help!!.
Thanks,
Prasan.
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.516 / Virus Database: 269.21.1/1300 - Release Date: 2/26/2008
7:50 PM
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Approval Server 7.1
Hi All, I was trying Approval Server in 7.1 - Used a custom form and made the required join forms etc. Now I was able to create approval for Demo. But when I go on to the Approval Central and click on search to get pending approvals - get the following error message: * ARWARN [51] Field ID specified does not exist in this form : 14507 The preceding message occurred during the execution of active link AP:Central-SetGenericFieldFrom3WayJoinForm -- action 1. (ARNOTE 1101) * In the admin tool when I open the above mentioned AL and get to the if action get the following error: Form does not exist on server : AP-Sample2:Get Agreement (ARERR 303). What can be done to get the Approval Central to work. Platform: ARS 7.1, Approval Server 7.1, Solaris Oracle 10g Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Migration from ARS 5.1.2 to 7.1
Hi, If we are talking AR System, I would skip some releases, or go straight to 7.1. Alternative A: 5.1.2 - 6.3.0 - 7.1.0 Alternative B: - Install 7.1.0 on a new server - Import the def from the old server, taking special care with some forms such as the User-form (use RRR|DefFieldDiff to find differences in your data fields where new fields has been introduced in newer versions) - Copy the data from the old to the new server (maybe using RRR|Chive) These free tools can be found at: https://www.rrr.se/cgi/tools/main#rrrDefFieldDiff https://www.rrr.se/cgi/rrrchive/main Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Mario, This really depends on what you want to migrate.. Do you only want to upgrade your ARS Server version from 5.1.2 to ARS Server 7.1? Or do you have those OTB ITSM applications that need to be upgraded from their current versions to a newer one? Your upgrade has to be incremental going upward with every major delta version that was released. However before you upgrade from ARS Server version 6.3 to 7.0 you may need to upgrade the Oracle database to 10g after bringing down the ARS Server as ARS 7. So your upgrade path would be ARS 5.1.2 - ARS 6.0 - ARS 6.3 - upgrade oracle after turning down Remedy - ARS 7.0 - ARS 7.1 Trying to skip a major release may result in corruption of your DB so be careful.. NOW if you have got ITSM apps installed that you need to upgrade to ITSM 7 - thats a different beast altogether.. thats more of a migration than just upgrade... Cheers Joe - Original Message From: Mario Roberto Porto Fº [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, February 26, 2008 4:54:40 PM Subject: Migration from ARS 5.1.2 to 7.1 ** Hi All, Is there anyone in the list who have migrated ARS from 5.1.2 directly to 7.1 ? I'd like to know if anybody faced any situation that requeries more atention or effort. In addition, i need to decide the best migration mode. i personally prefer the UPDATE mode using ar system installer. We did that when we migrated 4.5 to 5.1.2 and it was OK. The problem now envolves the migration of the OS ( AIX 4.3 to 5.2 ). Next, the script we are planning to do 1 - Copy ar system filesystem from AIX 4.3 to an AIX 5.2 machine 2 - Start ARS 5.1.2 on this new machine ( Is this really works ? ) 3 - Run installer on UPDATE mode Scenario From ARS 5.1.2 Patch 1389 AIX 4.3 , Oracle 9i To ARS 7.1 AIX 5.2, Oracle 10 Thanks Mário Roberto Porto Filho Analista de Tecnologia da Informação Tecnologia Bancária S/A (11) 4196-7883 Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Approval Server 7.1
When installing approval server you need to install the samples. Seems like a bug.. -- Jarl On Wed, Feb 27, 2008 at 5:25 AM, Atul Vohra [EMAIL PROTECTED] wrote: Hi All, I was trying Approval Server in 7.1 - Used a custom form and made the required join forms etc. Now I was able to create approval for Demo. But when I go on to the Approval Central and click on search to get pending approvals - get the following error message: * ARWARN [51] Field ID specified does not exist in this form : 14507 The preceding message occurred during the execution of active link AP:Central-SetGenericFieldFrom3WayJoinForm -- action 1. (ARNOTE 1101) * In the admin tool when I open the above mentioned AL and get to the if action get the following error: Form does not exist on server : AP-Sample2:Get Agreement (ARERR 303). What can be done to get the Approval Central to work. Platform: ARS 7.1, Approval Server 7.1, Solaris Oracle 10g Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Report of attachment field
Hi Listers, Can anyone help, I need to take a report of a Form which has attachment fields in it. The Report needs to be exported as a *.csv file. Remedy ARS 7.1 (Customized Application) Warm Regards, Ashoka Sengupta BT AM ASM Xansa, a Steria Company [EMAIL PROTECTED] http://www.xansa.com +44 (0)121 673 7874 ( CUG: 8347874) Whilst this email has been checked for all known viruses, recipients should undertake their own virus checking as Xansa will not accept any liability whatsoever. This email and any files transmitted with it are confidential and protected by client privilege. It is solely for the use of the intended recipient. Please delete it and notify the sender if you have received it in error. Unauthorised use is prohibited. Any opinions expressed in this email are those of the individual and not necessarily the organisation. Xansa, Registered Office: 420 Thames Valley Park Drive, Thames Valley Park, Reading, RG6 1PU, UK. Registered in England No.1000954. t +44 (0)8702 416181 w www.xansa.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Migration from ARS 5.1.2 to 7.1
Hi, I forgot one thing. You may want to run your def-file through RRR|DefHideExpandBox before you import it. Or you can export/import view-definitions after you have upgraded. This tool will remove the probably unwanted expand-boxes that will appear on the Submitter, Modified By and Assigned To fields on all forms when upgradeing to version 7... Download at: https://www.rrr.se/cgi/tools/main#rrrDefHideExpandBox Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Mario, This really depends on what you want to migrate.. Do you only want to upgrade your ARS Server version from 5.1.2 to ARS Server 7.1? Or do you have those OTB ITSM applications that need to be upgraded from their current versions to a newer one? Your upgrade has to be incremental going upward with every major delta version that was released. However before you upgrade from ARS Server version 6.3 to 7.0 you may need to upgrade the Oracle database to 10g after bringing down the ARS Server as ARS 7. So your upgrade path would be ARS 5.1.2 - ARS 6.0 - ARS 6.3 - upgrade oracle after turning down Remedy - ARS 7.0 - ARS 7.1 Trying to skip a major release may result in corruption of your DB so be careful.. NOW if you have got ITSM apps installed that you need to upgrade to ITSM 7 - thats a different beast altogether.. thats more of a migration than just upgrade... Cheers Joe - Original Message From: Mario Roberto Porto Fº [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, February 26, 2008 4:54:40 PM Subject: Migration from ARS 5.1.2 to 7.1 ** Hi All, Is there anyone in the list who have migrated ARS from 5.1.2 directly to 7.1 ? I'd like to know if anybody faced any situation that requeries more atention or effort. In addition, i need to decide the best migration mode. i personally prefer the UPDATE mode using ar system installer. We did that when we migrated 4.5 to 5.1.2 and it was OK. The problem now envolves the migration of the OS ( AIX 4.3 to 5.2 ). Next, the script we are planning to do 1 - Copy ar system filesystem from AIX 4.3 to an AIX 5.2 machine 2 - Start ARS 5.1.2 on this new machine ( Is this really works ? ) 3 - Run installer on UPDATE mode Scenario From ARS 5.1.2 Patch 1389 AIX 4.3 , Oracle 9i To ARS 7.1 AIX 5.2, Oracle 10 Thanks Mário Roberto Porto Filho Analista de Tecnologia da Informação Tecnologia Bancária S/A (11) 4196-7883 Never miss a thing. Make Yahoo your home page. http://www.yahoo.com/r/hs ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
