Re: Export Automation -- Possible ??
Ganga, The easiest way I have figured out to migrate server objects from one server to another is to sort the objects by date modified, highlight the recently modified object(s) you need to migrate and then right click on one of them and export to a def file. I start with Forms then go on to the remaining objects. You can specify the same file to export to and click on the append button to add the new object type to the existing file. If you know all of the objects you need to migrate are related to specific forms, you can view by those forms and then the refresh of the object lists will take less time. Roger Medsker Remedy Consultant Bluestem Consulting Group, LLC [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ganga Prasad Sent: Wednesday, July 23, 2008 12:29 AM To: arslist@ARSLIST.ORG Subject: Export Automation -- Possible ?? ** Hi List As part of my job role I need to go for frequent Import and Export using my Administrator tool. Every time I need to export from source server and put it into Destination Server. The object list always varies. For that I need to carefully search the object and add it for exporting. This is very tedious as we have a large number of workflows ... Any one have tried to make it automated ?? I am not finding any startup point to go with.. Any help would be really greatful.. ARS 7.0 Oracle 10G NO ITSM Thanks and Regards, Ganga Prasad Pattnaik, ( Remedy Skilled Professional ) - __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Buy vs. Build
Shawn/Bing: You guess hit the mark squarely. The ARS is dying a slow death, and unfortunately BMC is doing nothing to stop it. Think on it for just a moment. If BMC would lower the price of the ARS down to, say, the price of the Visual Studio (somewhere in the range of $500) and abolished ARS user licenses (they could continue to sell the user licenses for their OOTB apps), think of how many copies of ARS they would sell. I've written apps in a variety of environments, and to this day the fastest and easiest I've found is ARS. Build an app in Remedy and voila! Instant app that runs in Windows and Unix environments AND is client or web-based. When people see how easy and quick it is not knock out a complete application, they'll flock to it in droves. But as is, the licensing model blocks newcomers to the platform. It's the thanks but no thanks effect. True, ARS has its diehards (us), but we are a very small community. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel Sent: Wednesday, July 23, 2008 12:07 AM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build Shawn, you are right on target! IT management culture has changed since the AR System's initial introduction. In those days IT shops regularly debated the buy vs. build dilemma, and there wasn't a clear winner. Today it's different, as IT shops regularly select OOTB applications -- build decisions are the exception, not the rule. And it's not about cost. It's about assuring the business that IT's core service management applications are maintained and updated by a stable and reputable company, not Joe in development or some goober-faced no-name outfit that no one (outside a small Remedy community) has heard of. There has also been some BIG money invested in Software as a Service (SaaS) offerings, and that market continues to grow exponentially each year. Unfortunately, Remedy's market continues to shrink each year. Yet BMC continues to refuse to provide free ARS developer kits to encourage the development of new applications/products based on the AR System, and they refuse to offer ARS interfaces for Java, PHP/Python, .NET, and other current technologies. BMC's current focus is on applications, not the AR System or custom development, so it's unclear what the future holds for those shops who continue to run home brew applications, or what the future holds for those developers who cling to the ARS toolset even the manufacturer has virtually abandoned. (Sorry for the depressing statements. And no offense is intended to any independent ARS developers or product vendors -- on the contrary, by successfully offering your ARS-based products and services you've accomplished something even the mighty BMC/Remedy marketing machine has not, and you should be proud of it!) -- Bing Bradford Bingel (Bing) ITM3 California http://www.itm3.com/ [EMAIL PROTECTED] (email) 925-260-6394 (mobile) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Tuesday, July 22, 2008 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build In addition to that, based on what I've seen, Remedy ARS developers get paid a lot more than .NET developers. Factor into that the difficulty in finding ARS developers, and management is more likely to pursue custom .NET development work as opposed to custom ARS development. If you leave the company, how long would it take for them to find a decent ARS developer willing to take your job for a 5% raise over what you get now? It would be difficult. On the other hand, you can probably find a decent .NET developer willing to get the same salary you do pretty easily. One of the best things about working with Remedy products is the good job market, but at the same time there isn't enough new blood and enough marketing of ARS to really make the development platform thrive like .NET has. You don't see BMC handing out free ARS server licenses on college campuses. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, July 22, 2008 2:32 PM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build Yes...it is an awesome RAD environment but it's extremely hampered by its extraordinarily expensive licensing model. With another RAD (let's say Visual Studio .Net), you build the application and then never have to worry about paying a dime for application licenses. With Remedy you say, Hey, we could knock out XYZ app in a day! Oh...wait...we'd have to buy more licenses...nevermind... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Elry Sent: Tuesday, July 22, 2008 11:57 AM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build I have to say... There is nothing wrong with the
QUESTION: SYS:Notification Messages - ITSM 7
Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
Never tried it but how about a Computed Group? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: 23 July 2008 14:49 To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
Thanks Matt. I don't think that will work. I have a list of all the group IDs - I just not sure when / where to set them. On 7/23/08, Matt Worsdell [EMAIL PROTECTED] wrote: Never tried it but how about a Computed Group? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: 23 July 2008 14:49 To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SSO and WUT
For anyone who has compiled the SSO dll for the Windows User Tool (v 7.1.0), Which C compiler did you use (and if it was an MS one did you have to install the VC Runtime on your client's PC)? Fred Grooms ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Export Automation -- Possible ??
Here again I need to manually do a selection to export. Is it possible to automate it ?? Thanks and Regards, Ganga Prasad Pattnaik, ( Remedy Skilled Professional ) - On Wed, Jul 23, 2008 at 6:20 PM, Roger Medsker [EMAIL PROTECTED] wrote: ** Ganga, The easiest way I have figured out to migrate server objects from one server to another is to sort the objects by date modified, highlight the recently modified object(s) you need to migrate and then right click on one of them and export to a def file. I start with Forms then go on to the remaining objects. You can specify the same file to export to and click on the append button to add the new object type to the existing file. If you know all of the objects you need to migrate are related to specific forms, you can view by those forms and then the refresh of the object lists will take less time. Roger Medsker Remedy Consultant Bluestem Consulting Group, LLC [EMAIL PROTECTED] *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Ganga Prasad *Sent:* Wednesday, July 23, 2008 12:29 AM *To:* arslist@ARSLIST.ORG *Subject:* Export Automation -- Possible ?? ** Hi List As part of my job role I need to go for frequent Import and Export using my Administrator tool. Every time I need to export from source server and put it into Destination Server. The object list always varies. For that I need to carefully search the object and add it for exporting. This is very tedious as we have a large number of workflows ... Any one have tried to make it automated ?? I am not finding any startup point to go with.. Any help would be really greatful.. ARS 7.0 Oracle 10G NO ITSM Thanks and Regards, Ganga Prasad Pattnaik, ( Remedy Skilled Professional ) - __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Export Automation -- Possible ??
What we're using is a form-based system. A form lists the names of other forms, and the query and other parameters used to grab data from System A and move it to System B. A series of Escalations take that data and run scripts that update the data. Rick On Wed, Jul 23, 2008 at 5:50 AM, Roger Medsker [EMAIL PROTECTED] wrote: ** Ganga, The easiest way I have figured out to migrate server objects from one server to another is to sort the objects by date modified, highlight the recently modified object(s) you need to migrate and then right click on one of them and export to a def file. I start with Forms then go on to the remaining objects. You can specify the same file to export to and click on the append button to add the new object type to the existing file. If you know all of the objects you need to migrate are related to specific forms, you can view by those forms and then the refresh of the object lists will take less time. Roger Medsker Remedy Consultant Bluestem Consulting Group, LLC [EMAIL PROTECTED] *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Ganga Prasad *Sent:* Wednesday, July 23, 2008 12:29 AM *To:* arslist@ARSLIST.ORG *Subject:* Export Automation -- Possible ?? ** Hi List As part of my job role I need to go for frequent Import and Export using my Administrator tool. Every time I need to export from source server and put it into Destination Server. The object list always varies. For that I need to carefully search the object and add it for exporting. This is very tedious as we have a large number of workflows ... Any one have tried to make it automated ?? I am not finding any startup point to go with.. Any help would be really greatful.. ARS 7.0 Oracle 10G NO ITSM Thanks and Regards, Ganga Prasad Pattnaik, ( Remedy Skilled Professional ) - __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM Survey Write Licence Error
Does anyone have suggestions? I tried on my fresh VM this morning, but got the same Write License Error. Regards, Lei From: Liu, Lei Sent: Tue 7/8/2008 12:37 PM To: arslist@ARSLIST.ORG Subject: ITSM Survey Write Licence Error Hi, We turned on our survey last week, but end users with requester console access only had reported that they had a write licence error whenever they submitted surveys. However their answers indeed went into SRM:Survey form (with users' logon as submitter). The Submitter Mode on server is set to Locked. Did anyone encounter this issue before? Any suggestions? Regards, Lei ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Buy vs. Build
Hmmm...we'll see. I don't think just releasing a new version of the Admin tool (based on existing open source code) will do much to reinvigorate the ARS when BMC has discarded the Your Business -- Your Way approach. I've seen just one job posting for a custom developer recently...before that, it seems every single one was for an ITSM configurator. With fewer custom development jobs, developers are bound to leave the field for other toolsets where pastures are greener. When they leave, the ARS loses its biggest advocates of Remedy as a rapid app development tool. As you lose advocates, you lose word of mouth, which is what grew Remedy into what it is. I honestly don't think ITSM will drive anyone to think, Hey look at this cool development tool we have at our disposal. Instead, I think the mentality is more and more becoming, Hey, cowboy! Don't touch that! It's too complicated. We don't want you breaking our OOTB solution. I think lowering the price and attracting new people in to build apps of all sorts and sizes is the only thing that will make the ARS a viable platform in the eyes of many businesses. Think about it...ask just about any outsider about Remedy and typically (not always) they say something along the lines of, Oh yeah...that's that Help Desk thing, right? not, Oh yeah...that's that awesome rapid app toolset! I can't ever remember talking to an outsider (a network engineer, a CIO, an IT specialist, etc.) who knew you could build applications with Remedy. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, July 23, 2008 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build ** I have to take some exception to your first remark, Norm. If the ARS were dying a slow death, why would BMC bring out a new Administrator tool (7.5) that will EXPAND the developer's ability to do core ARS development? I know that part of the reason for that is that it's old technology that's in the way of some architectural advances that need to take place, but that's my point. AR System developers will, with 7.5, have the ability to build things we can't even imagine doing now. How many software companies give developers like us that much power over their OOB applications? In my opinion, the core AR System development, which has taken a back seat (maybe in the trunk) to OOB apps for a few years now, WILL be making a renaissance in the next few years as companies that bought ITSM increasingly realize that with it, they got a pretty good workflow engine that is easy to integrate with their ITSM products. I take great pains to point out to new Remedy/ITSM customers that every part of that application suite was built with the same workflow engine they have at their disposal, and that a skilled and experienced development team can build an application to support any business function with it. I don't see AR System ever being the financial driver that it used to be, as the revenue model will always be more robust for OOB apps. But it can and should return to being more of a technological driver in the next 2-3 years. I do agree that an MSDN-like arrangement would be a net win for both BMC and for the developers. I have heard Doug say he's proposed it many times. I hope he continues to do so until his wisdom is accepted. Rick On Wed, Jul 23, 2008 at 5:50 AM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: Shawn/Bing: You guess hit the mark squarely. The ARS is dying a slow death, and unfortunately BMC is doing nothing to stop it. Think on it for just a moment. If BMC would lower the price of the ARS down to, say, the price of the Visual Studio (somewhere in the range of $500) and abolished ARS user licenses (they could continue to sell the user licenses for their OOTB apps), think of how many copies of ARS they would sell. I've written apps in a variety of environments, and to this day the fastest and easiest I've found is ARS. Build an app in Remedy and voila! Instant app that runs in Windows and Unix environments AND is client or web-based. When people see how easy and quick it is not knock out a complete application, they'll flock to it in droves. But as is, the licensing model blocks newcomers to the platform. It's the thanks but no thanks effect. True, ARS has its diehards (us), but we are a very small community. -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
I had tried using the $Group ID$ field, the $Group Name$ field, but since there's not really an email or contact# associated with a support group it doesn't have anything to notify. How do you identify that those are the six groups you want to notify? Do you want to tell everyone in that group, or is there an additional set of criteria to identify that subset of people? I'm interested in determining this functionality as well because it is definitely a gap in functionality OOTB that clients are missing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM Survey Write Licence Error
Hi Lei, We ran into a similar issue with Surveys (write license error) and found that the following conditions had to exist in order to make it work. 1. The server is in Submitter Mode (Locked) 2. A user record exist in CTM:People (read license) 3. A user record exists in the (User) form. Note: A survey record is not created by the requester when they fill out the survey in the Requester console. The survey record is created when the incident is resolved by a support staff person. When the requester fills out the survey, they are Responding to and existing survey record, and thus, a modification to the record is made. We also found that the conditions mentioned above also needed to exist in order for the requester to be able to Reopen an incident from the requester console. HTH Leonard Neely Column Technologies _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Liu, Lei Sent: Wednesday, July 23, 2008 8:17 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Survey Write Licence Error Does anyone have suggestions? I tried on my fresh VM this morning, but got the same Write License Error. Regards, Lei _ From: Liu, Lei Sent: Tue 7/8/2008 12:37 PM To: arslist@ARSLIST.ORG Subject: ITSM Survey Write Licence Error Hi, We turned on our survey last week, but end users with requester console access only had reported that they had a write licence error whenever they submitted surveys. However their answers indeed went into SRM:Survey form (with users' logon as submitter). The Submitter Mode on server is set to Locked. Did anyone encounter this issue before? Any suggestions? Regards, Lei __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM Survey Write Licence Error
I believe in addition to what you listed below, the Submitter of each SRM:Survey record must be set to the requester that has the read access that is receiving the survey link. Otherwise the system will not let those Read licensed users update tickets submitted by other ids (only allow them to update records submitted with their ID). Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely - FOJ Sent: Wednesday, July 23, 2008 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Survey Write Licence Error ** Hi Lei, We ran into a similar issue with Surveys (write license error) and found that the following conditions had to exist in order to make it work. 1. The server is in Submitter Mode (Locked) 2. A user record exist in CTM:People (read license) 3. A user record exists in the (User) form. Note: A survey record is not created by the requester when they fill out the survey in the Requester console. The survey record is created when the incident is resolved by a support staff person. When the requester fills out the survey, they are Responding to and existing survey record, and thus, a modification to the record is made. We also found that the conditions mentioned above also needed to exist in order for the requester to be able to Reopen an incident from the requester console. HTH Leonard Neely Column Technologies From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Liu, Lei Sent: Wednesday, July 23, 2008 8:17 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Survey Write Licence Error Does anyone have suggestions? I tried on my fresh VM this morning, but got the same Write License Error. Regards, Lei From: Liu, Lei Sent: Tue 7/8/2008 12:37 PM To: arslist@ARSLIST.ORG Subject: ITSM Survey Write Licence Error Hi, We turned on our survey last week, but end users with requester console access only had reported that they had a write licence error whenever they submitted surveys. However their answers indeed went into SRM:Survey form (with users' logon as submitter). The Submitter Mode on server is set to Locked. Did anyone encounter this issue before? Any suggestions? Regards, Lei __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
Thanks for your email Lisa. I have tried setting z1D NT Support Group ID, but this does not seem to work. I looked up one of the groups that I want to notify - SGP0090 - I tried to set this field to z1D NT Support Group ID, but didn't work. My notification is working - I just need to get to notify the right people. I want it to notify everyone in the group SGP0090. On 7/23/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I had tried using the $Group ID$ field, the $Group Name$ field, but since there's not really an email or contact# associated with a support group it doesn't have anything to notify. How do you identify that those are the six groups you want to notify? Do you want to tell everyone in that group, or is there an additional set of criteria to identify that subset of people? I'm interested in determining this functionality as well because it is definitely a gap in functionality OOTB that clients are missing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
If I set z1D NT Support Group ID with SGP0090 - the notification does not go out. If I don't set it my notification goes out. On 7/23/08, T. Dee [EMAIL PROTECTED] wrote: Thanks for your email Lisa. I have tried setting z1D NT Support Group ID, but this does not seem to work. I looked up one of the groups that I want to notify - SGP0090 - I tried to set this field to z1D NT Support Group ID, but didn't work. My notification is working - I just need to get to notify the right people. I want it to notify everyone in the group SGP0090. On 7/23/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I had tried using the $Group ID$ field, the $Group Name$ field, but since there's not really an email or contact# associated with a support group it doesn't have anything to notify. How do you identify that those are the six groups you want to notify? Do you want to tell everyone in that group, or is there an additional set of criteria to identify that subset of people? I'm interested in determining this functionality as well because it is definitely a gap in functionality OOTB that clients are missing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Export Automation -- Possible ??
The methodology that we have adopted at my current job works well. Each developer that needs to have stuff moved from Dev to Test creates a packing list and puts all of their stuff into that PL. When it comes time to move from Dev to Test you simply add the contents of each PL to the export, and that is your def file...no hunting for that elusive AL. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ganga Prasad Sent: Tuesday, July 22, 2008 11:29 PM To: arslist@ARSLIST.ORG Subject: Export Automation -- Possible ?? ** Hi List As part of my job role I need to go for frequent Import and Export using my Administrator tool. Every time I need to export from source server and put it into Destination Server. The object list always varies. For that I need to carefully search the object and add it for exporting. This is very tedious as we have a large number of workflows ... Any one have tried to make it automated ?? I am not finding any startup point to go with.. Any help would be really greatful.. ARS 7.0 Oracle 10G NO ITSM Thanks and Regards, Ganga Prasad Pattnaik, ( Remedy Skilled Professional ) - __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM Survey Write Licence Error
You are correct Peter. The assumption is that the person filling out the survey (from the Requester Console), is also the person who submitted the initial request. Otherwise, I don't think that the survey would even show up in the Requester's console to complete. Leonard _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, July 23, 2008 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Survey Write Licence Error I believe in addition to what you listed below, the Submitter of each SRM:Survey record must be set to the requester that has the read access that is receiving the survey link. Otherwise the system will not let those Read licensed users update tickets submitted by other ids (only allow them to update records submitted with their ID). Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely - FOJ Sent: Wednesday, July 23, 2008 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Survey Write Licence Error ** Hi Lei, We ran into a similar issue with Surveys (write license error) and found that the following conditions had to exist in order to make it work. 1. The server is in Submitter Mode (Locked) 2. A user record exist in CTM:People (read license) 3. A user record exists in the (User) form. Note: A survey record is not created by the requester when they fill out the survey in the Requester console. The survey record is created when the incident is resolved by a support staff person. When the requester fills out the survey, they are Responding to and existing survey record, and thus, a modification to the record is made. We also found that the conditions mentioned above also needed to exist in order for the requester to be able to Reopen an incident from the requester console. HTH Leonard Neely Column Technologies _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Liu, Lei Sent: Wednesday, July 23, 2008 8:17 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Survey Write Licence Error Does anyone have suggestions? I tried on my fresh VM this morning, but got the same Write License Error. Regards, Lei _ From: Liu, Lei Sent: Tue 7/8/2008 12:37 PM To: arslist@ARSLIST.ORG Subject: ITSM Survey Write Licence Error Hi, We turned on our survey last week, but end users with requester console access only had reported that they had a write licence error whenever they submitted surveys. However their answers indeed went into SRM:Survey form (with users' logon as submitter). The Submitter Mode on server is set to Locked. Did anyone encounter this issue before? Any suggestions? Regards, Lei __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ Please consider the environment before printing this e-mail. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Export Automation -- Possible ??
You could probably automate the process using the Remedy Administrator CLI (see the Integrating manual). But you would need a list of the objects to export (perhaps a packing list?) in order to do it. I've never taken the time to investigate this since it takes me only minutes to use the method I described below. Roger From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ganga Prasad Sent: Wednesday, July 23, 2008 9:56 AM To: arslist@ARSLIST.ORG Subject: Re: Export Automation -- Possible ?? ** Here again I need to manually do a selection to export. Is it possible to automate it ?? Thanks and Regards, Ganga Prasad Pattnaik, ( Remedy Skilled Professional ) - On Wed, Jul 23, 2008 at 6:20 PM, Roger Medsker [EMAIL PROTECTED] wrote: ** Ganga, The easiest way I have figured out to migrate server objects from one server to another is to sort the objects by date modified, highlight the recently modified object(s) you need to migrate and then right click on one of them and export to a def file. I start with Forms then go on to the remaining objects. You can specify the same file to export to and click on the append button to add the new object type to the existing file. If you know all of the objects you need to migrate are related to specific forms, you can view by those forms and then the refresh of the object lists will take less time. Roger Medsker Remedy Consultant Bluestem Consulting Group, LLC [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ganga Prasad Sent: Wednesday, July 23, 2008 12:29 AM To: arslist@ARSLIST.ORG Subject: Export Automation -- Possible ?? ** Hi List As part of my job role I need to go for frequent Import and Export using my Administrator tool. Every time I need to export from source server and put it into Destination Server. The object list always varies. For that I need to carefully search the object and add it for exporting. This is very tedious as we have a large number of workflows ... Any one have tried to make it automated ?? I am not finding any startup point to go with.. Any help would be really greatful.. ARS 7.0 Oracle 10G NO ITSM Thanks and Regards, Ganga Prasad Pattnaik, ( Remedy Skilled Professional ) - __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Export Automation -- Possible ??
I've written a Project Tracking / Workflow export utility. This runs from the Remedy User tool. Users create Projects and then add lists of workflow to these projects. A custom built API then exports all the workflow from the Project. Unfortunately I can't share it with the list as it was written for a company and their rules prevent me from disclosing this. The main bulk of the work involves View forms looking at the back end Data Dictionary tables (I.e Actlink, arschema etc). With a bit of work, you could easily recreate this. Thanks Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: [EMAIL PROTECTED] W: www.computacenter.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Medsker Sent: 23 July 2008 17:33 To: arslist@ARSLIST.ORG Subject: Re: Export Automation -- Possible ?? ** You could probably automate the process using the Remedy Administrator CLI (see the Integrating manual). But you would need a list of the objects to export (perhaps a packing list?) in order to do it. I've never taken the time to investigate this since it takes me only minutes to use the method I described below. Roger From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ganga Prasad Sent: Wednesday, July 23, 2008 9:56 AM To: arslist@ARSLIST.ORG Subject: Re: Export Automation -- Possible ?? ** Here again I need to manually do a selection to export. Is it possible to automate it ?? Thanks and Regards, Ganga Prasad Pattnaik, ( Remedy Skilled Professional ) - On Wed, Jul 23, 2008 at 6:20 PM, Roger Medsker [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** Ganga, The easiest way I have figured out to migrate server objects from one server to another is to sort the objects by date modified, highlight the recently modified object(s) you need to migrate and then right click on one of them and export to a def file. I start with Forms then go on to the remaining objects. You can specify the same file to export to and click on the append button to add the new object type to the existing file. If you know all of the objects you need to migrate are related to specific forms, you can view by those forms and then the refresh of the object lists will take less time. Roger Medsker Remedy Consultant Bluestem Consulting Group, LLC [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Ganga Prasad Sent: Wednesday, July 23, 2008 12:29 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Export Automation -- Possible ?? ** Hi List As part of my job role I need to go for frequent Import and Export using my Administrator tool. Every time I need to export from source server and put it into Destination Server. The object list always varies. For that I need to carefully search the object and add it for exporting. This is very tedious as we have a large number of workflows ... Any one have tried to make it automated ?? I am not finding any startup point to go with.. Any help would be really greatful.. ARS 7.0 Oracle 10G NO ITSM Thanks and Regards, Ganga Prasad Pattnaik, ( Remedy Skilled Professional ) - __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.com ** ___ UNSUBSCRIBE or access ARSlist Archives at
Re: QUESTION: SYS:Notification Messages - ITSM 7
I would expect you to have to translate the 15-char SPG group ID to the actual 10-digit Group ID before the notification engine is going to be able to understand it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 Thanks for your email Lisa. I have tried setting z1D NT Support Group ID, but this does not seem to work. I looked up one of the groups that I want to notify - SGP0090 - I tried to set this field to z1D NT Support Group ID, but didn't work. My notification is working - I just need to get to notify the right people. I want it to notify everyone in the group SGP0090. On 7/23/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I had tried using the $Group ID$ field, the $Group Name$ field, but since there's not really an email or contact# associated with a support group it doesn't have anything to notify. How do you identify that those are the six groups you want to notify? Do you want to tell everyone in that group, or is there an additional set of criteria to identify that subset of people? I'm interested in determining this functionality as well because it is definitely a gap in functionality OOTB that clients are missing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Full Outer Joins?
Does AR System support Full Outer Joins on a Join Table? I need to combine the results of both left and right outer joins. The joined table will contain all records from both tables, and fill in NULLs for missing matches on either side. Our environment: AR Server 7.0.1 Patch 3 MT 7.0.1 Patch 5 Oracle 10i Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Limiting Web Service Results
Any other suggestions on how to limit the number of rows returned from a Web Service On Tue, Jul 22, 2008 at 9:45 AM, Frank Caruso [EMAIL PROTECTED] wrote: Don't see this as an option. I am on 6.3 p20 On Sat, Aug 11, 2007 at 2:42 AM, ITSM Support [EMAIL PROTECTED] wrote: ** *Hi Frank,* Yes, we can limit the number of rows returned while publishing the services in remedy. While creating web service for the get operation or get list operation in remedy, below the Qualification there is two options called *Start record * and *Max Limit*. Where we can limit the number of rows return. Hope this helps... Regards, *Sandeep * *Vyom Labs Pvt. Ltd. * *An ISO 2 certified company. * *Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL * *Web: www.vyomlabs.com* -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Frank Caruso *Sent:* Tuesday, July 22, 2008 12:06 AM *To:* arslist@ARSLIST.ORG *Subject:* Limiting Web Service Results ** Is there a way that a consumer of a Remedy web service can limit the number of rows returned? Or, is there something I can do to the web service in Remedy to only allow so many results to be returned. Thank you __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
OK - i'm a little closer now - I added one group ID to z1D NT Support Group ID and it works. However, I need to add 5 more, and it does not like that - when I try to submit an incident it gives me a SQL error. On 7/23/08, T. Dee [EMAIL PROTECTED] wrote: If I set z1D NT Support Group ID with SGP0090 - the notification does not go out. If I don't set it my notification goes out. On 7/23/08, T. Dee [EMAIL PROTECTED] wrote: Thanks for your email Lisa. I have tried setting z1D NT Support Group ID, but this does not seem to work. I looked up one of the groups that I want to notify - SGP0090 - I tried to set this field to z1D NT Support Group ID, but didn't work. My notification is working - I just need to get to notify the right people. I want it to notify everyone in the group SGP0090. On 7/23/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I had tried using the $Group ID$ field, the $Group Name$ field, but since there's not really an email or contact# associated with a support group it doesn't have anything to notify. How do you identify that those are the six groups you want to notify? Do you want to tell everyone in that group, or is there an additional set of criteria to identify that subset of people? I'm interested in determining this functionality as well because it is definitely a gap in functionality OOTB that clients are missing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
Hi Dee You need to add all the group IDs in the filter notification ( same place where you define single group name or ID) Hope this works ...as I did this long time back :) Thanks Himanshu On Wed, Jul 23, 2008 at 9:48 AM, T. Dee [EMAIL PROTECTED] wrote: Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
The SGP group ID does work - the issue at hand is when I try to add multiple groups. I have tried separating them with semi-colons, commas, spaces, etc. Does not seem to work. On 7/23/08, strauss [EMAIL PROTECTED] wrote: I would expect you to have to translate the 15-char SPG group ID to the actual 10-digit Group ID before the notification engine is going to be able to understand it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 Thanks for your email Lisa. I have tried setting z1D NT Support Group ID, but this does not seem to work. I looked up one of the groups that I want to notify - SGP0090 - I tried to set this field to z1D NT Support Group ID, but didn't work. My notification is working - I just need to get to notify the right people. I want it to notify everyone in the group SGP0090. On 7/23/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I had tried using the $Group ID$ field, the $Group Name$ field, but since there's not really an email or contact# associated with a support group it doesn't have anything to notify. How do you identify that those are the six groups you want to notify? Do you want to tell everyone in that group, or is there an additional set of criteria to identify that subset of people? I'm interested in determining this functionality as well because it is definitely a gap in functionality OOTB that clients are missing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Installing ARWebReportViewer
Hi Folks. I am trying to enable web reporting via the midtier. I have sucessfully set up Crystal Report Server XI on a seperate machine using tomcat 5.0.27. I am in the process of installing the ARWebReportViewer on the crystal reports machine which does not have midtier and during the install (which is from the midtier exe) I am prompted with an error that Web Server Not Found. Does anyone know what web server is compatible with ARWebReportViewer? If I proceed on the only options for web server and JSP engine is Other. Any help is appreciated. Thanks Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
Thanks Himanshu! I added the support group IDs in the Set Fields to z1D NT Support Group ID. If I Set just ONE (SGP0090) it works. If I try to set more then one like this: SGP0090, SGP0070, SGP0089 I also tried spaces, semi colons, still nothing. Anything else missing. Thanks again! On 7/23/08, Run4Life Win [EMAIL PROTECTED] wrote: ** Hi Dee You need to add all the group IDs in the filter notification ( same place where you define single group name or ID) Hope this works ...as I did this long time back :) Thanks Himanshu On Wed, Jul 23, 2008 at 9:48 AM, T. Dee [EMAIL PROTECTED] wrote: Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Product Operational Categories for Service Desk v7
Hello List, We are moving to v7 Service desk and would like to know what others are doing for the product and operational categories, best practices, etc. Would love to have some small examples or complete examples if you are willing to share. Offline or to the group is great. Mostly, we are struggling with product categorization level 2. Should that be a business service offering as suggest in Malcolm Fry's book, and does that mean something like HR Services, IT Services, Account and Finance Services, etc.? Thanks - Chris. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Product Operational Categories for Service Desk v7
Are you going to be using BMC Discovery at all for CMDB or have plans to move to any other module like SRM? It's good to think it through and see if your future plans include other modules. For example, Discovery has it's own product cats OOTB that may not align with any custom structure you come up with. Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Ingalls Sent: Wednesday, July 23, 2008 1:24 PM To: arslist@ARSLIST.ORG Subject: Product Operational Categories for Service Desk v7 ** Hello List, We are moving to v7 Service desk and would like to know what others are doing for the product and operational categories, best practices, etc. Would love to have some small examples or complete examples if you are willing to share. Offline or to the group is great. Mostly, we are struggling with product categorization level 2. Should that be a business service offering as suggest in Malcolm Fry's book, and does that mean something like HR Services, IT Services, Account and Finance Services, etc.? Thanks - Chris. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Export Automation -- Possible ??
I misread the original question, and thought it was data export/import. Code export/import could be done with Driver, couldn't it? Rick On Wed, Jul 23, 2008 at 9:38 AM, Coleman, Gavin [EMAIL PROTECTED] wrote: ** I've written a Project Tracking / Workflow export utility. This runs from the Remedy User tool. Users create Projects and then add lists of workflow to these projects. A custom built API then exports all the workflow from the Project. Unfortunately I can't share it with the list as it was written for a company and their rules prevent me from disclosing this. The main bulk of the work involves View forms looking at the back end Data Dictionary tables (I.e Actlink, arschema etc). With a bit of work, you could easily recreate this. Thanks *Gavin Coleman* *Senior Analyst/Programmer * *Computacenter (UK) Ltd* Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: [EMAIL PROTECTED] W: *www.computacenter.com* *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Roger Medsker *Sent:* 23 July 2008 17:33 *To:* arslist@ARSLIST.ORG *Subject:* Re: Export Automation -- Possible ?? ** You could probably automate the process using the Remedy Administrator CLI (see the Integrating manual). But you would need a list of the objects to export (perhaps a packing list?) in order to do it. I've never taken the time to investigate this since it takes me only minutes to use the method I described below. Roger *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Ganga Prasad *Sent:* Wednesday, July 23, 2008 9:56 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Export Automation -- Possible ?? ** Here again I need to manually do a selection to export. Is it possible to automate it ?? Thanks and Regards, Ganga Prasad Pattnaik, ( Remedy Skilled Professional ) - On Wed, Jul 23, 2008 at 6:20 PM, Roger Medsker [EMAIL PROTECTED] wrote: ** Ganga, The easiest way I have figured out to migrate server objects from one server to another is to sort the objects by date modified, highlight the recently modified object(s) you need to migrate and then right click on one of them and export to a def file. I start with Forms then go on to the remaining objects. You can specify the same file to export to and click on the append button to add the new object type to the existing file. If you know all of the objects you need to migrate are related to specific forms, you can view by those forms and then the refresh of the object lists will take less time. Roger Medsker Remedy Consultant Bluestem Consulting Group, LLC [EMAIL PROTECTED] *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Ganga Prasad *Sent:* Wednesday, July 23, 2008 12:29 AM *To:* arslist@ARSLIST.ORG *Subject:* Export Automation -- Possible ?? ** Hi List As part of my job role I need to go for frequent Import and Export using my Administrator tool. Every time I need to export from source server and put it into Destination Server. The object list always varies. For that I need to carefully search the object and add it for exporting. This is very tedious as we have a large number of workflows ... Any one have tried to make it automated ?? I am not finding any startup point to go with.. Any help would be really greatful.. ARS 7.0 Oracle 10G NO ITSM Thanks and Regards, Ganga Prasad Pattnaik, ( Remedy Skilled Professional ) - __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from:
Re: Product Operational Categories for Service Desk v7
That's a good idea. If you aren't using Discovery, at least use the DSL as a starting place for your Product Cats. It will allow for standardization and will be easier to reconcile with Discovery if you integrate with it at a later date. For Operational Categorizations, I would suggest that you read a paper I recently wrote on the subject, and include that in your decision making process. If you don't have an account at BMCDN, I'd suggest creating one - there's lots of useful stuff there. http://developer.bmc.com/jiveProd/entry.jspa?externalID=3231 Rick On Wed, Jul 23, 2008 at 10:27 AM, Chowdhury, Tauf [EMAIL PROTECTED] wrote: ** Are you going to be using BMC Discovery at all for CMDB or have plans to move to any other module like SRM? It's good to think it through and see if your future plans include other modules. For example, Discovery has it's own product cats OOTB that may not align with any custom structure you come up with. *T**auf** **C**howdhury** **|** **F**orest** **L**aboratories**, **I**nc.* ** Sr. Analyst Office: 631.858.7765 -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Chris Ingalls *Sent:* Wednesday, July 23, 2008 1:24 PM *To:* arslist@ARSLIST.ORG *Subject:* Product Operational Categories for Service Desk v7 ** Hello List, We are moving to v7 Service desk and would like to know what others are doing for the product and operational categories, best practices, etc. Would love to have some small examples or complete examples if you are willing to share. Offline or to the group is great. Mostly, we are struggling with product categorization level 2. Should that be a business service offering as suggest in Malcolm Fry's book, and does that mean something like HR Services, IT Services, Account and Finance Services, etc.? Thanks - Chris. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
Have you tried returns? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 The SGP group ID does work - the issue at hand is when I try to add multiple groups. I have tried separating them with semi-colons, commas, spaces, etc. Does not seem to work. On 7/23/08, strauss [EMAIL PROTECTED] wrote: I would expect you to have to translate the 15-char SPG group ID to the actual 10-digit Group ID before the notification engine is going to be able to understand it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 Thanks for your email Lisa. I have tried setting z1D NT Support Group ID, but this does not seem to work. I looked up one of the groups that I want to notify - SGP0090 - I tried to set this field to z1D NT Support Group ID, but didn't work. My notification is working - I just need to get to notify the right people. I want it to notify everyone in the group SGP0090. On 7/23/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I had tried using the $Group ID$ field, the $Group Name$ field, but since there's not really an email or contact# associated with a support group it doesn't have anything to notify. How do you identify that those are the six groups you want to notify? Do you want to tell everyone in that group, or is there an additional set of criteria to identify that subset of people? I'm interested in determining this functionality as well because it is definitely a gap in functionality OOTB that clients are missing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Weird mid-tier issue - workstation specific
System Specs: Mid-tier 7.1 on Solaris with IBM http server + Websphere, AR Server 7.1 on Solaris (separate server). We have an issue which defies explanation right now. Someone (aka me) accidentally flushed the cache of a mid-tier server while a training class was going on. Basically no harm was done for most users - they were back up and running in no time. 3 users however get an error when trying to view an Incident in the IM Console - they get a message that says: Caught exception:'mHaveVisualCharacteristics' is null or not an object Using the same user ID's on a separate machine works just fine - so I think it's workstation specific. But clearing the IE cache + cookies does not help. Rebooting the AR Server and flushing the mid-tier doesn't help either. Once a workstation is hosed - we can't fix it. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
Tried it, but when I went to save the ticket I got a SQL error - does not like commas, semi-colons or returns. On 7/23/08, Grooms, Frederick W [EMAIL PROTECTED] wrote: Have you tried returns? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 The SGP group ID does work - the issue at hand is when I try to add multiple groups. I have tried separating them with semi-colons, commas, spaces, etc. Does not seem to work. On 7/23/08, strauss [EMAIL PROTECTED] wrote: I would expect you to have to translate the 15-char SPG group ID to the actual 10-digit Group ID before the notification engine is going to be able to understand it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 Thanks for your email Lisa. I have tried setting z1D NT Support Group ID, but this does not seem to work. I looked up one of the groups that I want to notify - SGP0090 - I tried to set this field to z1D NT Support Group ID, but didn't work. My notification is working - I just need to get to notify the right people. I want it to notify everyone in the group SGP0090. On 7/23/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I had tried using the $Group ID$ field, the $Group Name$ field, but since there's not really an email or contact# associated with a support group it doesn't have anything to notify. How do you identify that those are the six groups you want to notify? Do you want to tell everyone in that group, or is there an additional set of criteria to identify that subset of people? I'm interested in determining this functionality as well because it is definitely a gap in functionality OOTB that clients are missing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
I tried a computed group - didn't like that. I have created a filter for each group and that seems to work - but that is alot of unnecessary work to notify each group. Any others ideas / suggestions? Thanks! On 7/23/08, T. Dee [EMAIL PROTECTED] wrote: Tried it, but when I went to save the ticket I got a SQL error - does not like commas, semi-colons or returns. On 7/23/08, Grooms, Frederick W [EMAIL PROTECTED] wrote: Have you tried returns? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 The SGP group ID does work - the issue at hand is when I try to add multiple groups. I have tried separating them with semi-colons, commas, spaces, etc. Does not seem to work. On 7/23/08, strauss [EMAIL PROTECTED] wrote: I would expect you to have to translate the 15-char SPG group ID to the actual 10-digit Group ID before the notification engine is going to be able to understand it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 Thanks for your email Lisa. I have tried setting z1D NT Support Group ID, but this does not seem to work. I looked up one of the groups that I want to notify - SGP0090 - I tried to set this field to z1D NT Support Group ID, but didn't work. My notification is working - I just need to get to notify the right people. I want it to notify everyone in the group SGP0090. On 7/23/08, Lisa Westerfield [EMAIL PROTECTED] wrote: I had tried using the $Group ID$ field, the $Group Name$ field, but since there's not really an email or contact# associated with a support group it doesn't have anything to notify. How do you identify that those are the six groups you want to notify? Do you want to tell everyone in that group, or is there an additional set of criteria to identify that subset of people? I'm interested in determining this functionality as well because it is definitely a gap in functionality OOTB that clients are missing. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: QUESTION: SYS:Notification Messages - ITSM 7 Has anyone done a custom notification in SYS:Notificaiton Messages and have the Notification go to particular support groups? I have no issues with creating a custom notification - which does go out - the only issue is i'm not sure how to tell Remedy that it needs to go 6 different groups. Suggestions / ideas? THANK YOU! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Weird mid-tier issue - workstation specific
Hold down CTRL+Shift and press the refresh button in the browser after acknowledging the error on the mid-tier page. If you want to see the root of the issue, compare the cached js files from the mid-tier server on the problematic workstation and the working workstation. Axton Grams On Wed, Jul 23, 2008 at 1:44 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** System Specs: Mid-tier 7.1 on Solaris with IBM http server + Websphere, AR Server 7.1 on Solaris (separate server). We have an issue which defies explanation right now. Someone (aka me) accidentally flushed the cache of a mid-tier server while a training class was going on. Basically no harm was done for most users - they were back up and running in no time. 3 users however get an error when trying to view an Incident in the IM Console - they get a message that says: Caught exception:'mHaveVisualCharacteristics' is null or not an object Using the same user ID's on a separate machine works just fine - so I think it's workstation specific. But clearing the IE cache + cookies does not help. Rebooting the AR Server and flushing the mid-tier doesn't help either. Once a workstation is hosed - we can't fix it. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Unable to start ARS
Lister I m getting error message unable to create (390600, 0) for TCP: while starting ARS. I have able to see the arserverd and TCP is running. Has anyone faced similar issue? ARS 6.3 LINUX OS AS/3 _ Chose your Life Partner? Join MSN Matrimony http://www.shaadi.com/msn/matrimony.php ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Buy vs. Build
Fred, I have been using Remedy for over 8 years, and it has always been called a Helpdesk application by people outside of the Remedy world. Granted I never describe it as such, and I correct everybody I can, but the fact remains, if you are not on the backside of Remedy, you seem to relate it to a helpdesk application. That might be because that is how it has been pushed and utilized for a decade plus. I have to say, I am not sure that ARS is dying either. Granted I know the in thing these days is ITSM, but that doesn't mean that once they get it into a company that they company doesn't realize they can use it for other things. I think of the problems is that there are a lot of people who gte put into the feed and care part of the system and only get trained on what they need to know i.e. ITSM. I have also found that there are many cases where these people don't know anything about Remedy and don't get any formal training. They are given books and told to figure it out. In fact, most projects that I have been on, the FTEs don't even know about the list. So where is the fault? Is it BMC for trying to make more money (and they seem to be selling a lot of ITSM licenses) or is it the companies for not sending their employees for proper trainiing? Or as is often the case, does the blame fall a little bit on everyone? Brian On Wed, Jul 23, 2008 at 9:42 AM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: Hmmm...we'll see. I don't think just releasing a new version of the Admin tool (based on existing open source code) will do much to reinvigorate the ARS when BMC has discarded the Your Business -- Your Way approach. I've seen just one job posting for a custom developer recently...before that, it seems every single one was for an ITSM configurator. With fewer custom development jobs, developers are bound to leave the field for other toolsets where pastures are greener. When they leave, the ARS loses its biggest advocates of Remedy as a rapid app development tool. As you lose advocates, you lose word of mouth, which is what grew Remedy into what it is. I honestly don't think ITSM will drive anyone to think, Hey look at this cool development tool we have at our disposal. Instead, I think the mentality is more and more becoming, Hey, cowboy! Don't touch that! It's too complicated. We don't want you breaking our OOTB solution. I think lowering the price and attracting new people in to build apps of all sorts and sizes is the only thing that will make the ARS a viable platform in the eyes of many businesses. Think about it...ask just about any outsider about Remedy and typically (not always) they say something along the lines of, Oh yeah...that's that Help Desk thing, right? not, Oh yeah...that's that awesome rapid app toolset! I can't ever remember talking to an outsider (a network engineer, a CIO, an IT specialist, etc.) who knew you could build applications with Remedy. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, July 23, 2008 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build ** I have to take some exception to your first remark, Norm. If the ARS were dying a slow death, why would BMC bring out a new Administrator tool (7.5) that will EXPAND the developer's ability to do core ARS development? I know that part of the reason for that is that it's old technology that's in the way of some architectural advances that need to take place, but that's my point. AR System developers will, with 7.5, have the ability to build things we can't even imagine doing now. How many software companies give developers like us that much power over their OOB applications? In my opinion, the core AR System development, which has taken a back seat (maybe in the trunk) to OOB apps for a few years now, WILL be making a renaissance in the next few years as companies that bought ITSM increasingly realize that with it, they got a pretty good workflow engine that is easy to integrate with their ITSM products. I take great pains to point out to new Remedy/ITSM customers that every part of that application suite was built with the same workflow engine they have at their disposal, and that a skilled and experienced development team can build an application to support any business function with it. I don't see AR System ever being the financial driver that it used to be, as the revenue model will always be more robust for OOB apps. But it can and should return to being more of a technological driver in the next 2-3 years. I do agree that an MSDN-like arrangement would be a net win for both BMC and for the developers. I have heard Doug say he's proposed it many times. I hope he continues to do so until his wisdom is accepted. Rick On Wed, Jul 23, 2008 at 5:50 AM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote:
Re: ITSM Survey Write Licence Error
Also take a look at the fields that are being updated on SRM:Survey and SRM:Survey_ResponseHolder. I don't believe that those fields have 'Submitter' change permissions on them which would in turn prevent a user from updating them even if the Submitter was set to the correct login name. Janie _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely - FOJ Sent: Wednesday, July 23, 2008 9:31 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Survey Write Licence Error You are correct Peter. The assumption is that the person filling out the survey (from the Requester Console), is also the person who submitted the initial request. Otherwise, I don't think that the survey would even show up in the Requester's console to complete. Leonard _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, July 23, 2008 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Survey Write Licence Error I believe in addition to what you listed below, the Submitter of each SRM:Survey record must be set to the requester that has the read access that is receiving the survey link. Otherwise the system will not let those Read licensed users update tickets submitted by other ids (only allow them to update records submitted with their ID). Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely - FOJ Sent: Wednesday, July 23, 2008 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Survey Write Licence Error ** Hi Lei, We ran into a similar issue with Surveys (write license error) and found that the following conditions had to exist in order to make it work. 1. The server is in Submitter Mode (Locked) 2. A user record exist in CTM:People (read license) 3. A user record exists in the (User) form. Note: A survey record is not created by the requester when they fill out the survey in the Requester console. The survey record is created when the incident is resolved by a support staff person. When the requester fills out the survey, they are Responding to and existing survey record, and thus, a modification to the record is made. We also found that the conditions mentioned above also needed to exist in order for the requester to be able to Reopen an incident from the requester console. HTH Leonard Neely Column Technologies _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Liu, Lei Sent: Wednesday, July 23, 2008 8:17 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Survey Write Licence Error Does anyone have suggestions? I tried on my fresh VM this morning, but got the same Write License Error. Regards, Lei _ From: Liu, Lei Sent: Tue 7/8/2008 12:37 PM To: arslist@ARSLIST.ORG Subject: ITSM Survey Write Licence Error Hi, We turned on our survey last week, but end users with requester console access only had reported that they had a write licence error whenever they submitted surveys. However their answers indeed went into SRM:Survey form (with users' logon as submitter). The Submitter Mode on server is set to Locked. Did anyone encounter this issue before? Any suggestions? Regards, Lei __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ Please consider the environment before printing this e-mail. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Full Outer Joins?
OOB Joins are Left Outer from Parent to Child forms. Not Full Left/Right Outer.. Someone else may have additional thoughts on how to simulate a Full Outer join within the confines of AR System joins, but as far as I know what you are trying to do may have to be rethought for a different approach.. Janie _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Wednesday, July 23, 2008 9:43 AM To: arslist@ARSLIST.ORG Subject: Full Outer Joins? Does AR System support Full Outer Joins on a Join Table? I need to combine the results of both left and right outer joins. The joined table will contain all records from both tables, and fill in NULLs for missing matches on either side. Our environment: AR Server 7.0.1 Patch 3 MT 7.0.1 Patch 5 Oracle 10i Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Full Outer Joins?
I do one by creating an Oracle db View and then putting a Remedy view form against that. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Janie Sent: Wednesday, July 23, 2008 1:44 PM To: arslist@ARSLIST.ORG Subject: Re: Full Outer Joins? OOB Joins are Left Outer from Parent to Child forms. Not Full Left/Right Outer Someone else may have additional thoughts on how to simulate a Full Outer join within the confines of AR System joins, but as far as I know what you are trying to do may have to be rethought for a different approach Janie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Wednesday, July 23, 2008 9:43 AM To: arslist@ARSLIST.ORG Subject: Full Outer Joins? Does AR System support Full Outer Joins on a Join Table? I need to combine the results of both left and right outer joins. The joined table will contain all records from both tables, and fill in NULLs for missing matches on either side. Our environment: AR Server 7.0.1 Patch 3 MT 7.0.1 Patch 5 Oracle 10i Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing ARWebReportViewer
What web server are you using? As I recall it did not recognize IBM HTTP server. You can select the other option. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven Iocco Sent: Wednesday, July 23, 2008 12:19 PM To: arslist@ARSLIST.ORG Subject: Installing ARWebReportViewer ** Hi Folks. I am trying to enable web reporting via the midtier. I have sucessfully set up Crystal Report Server XI on a seperate machine using tomcat 5.0.27. I am in the process of installing the ARWebReportViewer on the crystal reports machine which does not have midtier and during the install (which is from the midtier exe) I am prompted with an error that Web Server Not Found. Does anyone know what web server is compatible with ARWebReportViewer? If I proceed on the only options for web server and JSP engine is Other. Any help is appreciated. Thanks Steve __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Full Outer Joins?
There is always the option to create a join view in the database and throwing a view form on top of that. It would allow you to perform database functions that Remedy just won't do. HTH, Brian On Wed, Jul 23, 2008 at 12:44 PM, Janie [EMAIL PROTECTED] wrote: ** OOB Joins are Left Outer from Parent to Child forms. Not Full Left/Right Outer…. Someone else may have additional thoughts on how to simulate a Full Outer join within the confines of AR System joins, but as far as I know what you are trying to do may have to be rethought for a different approach…. Janie -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Kemes, Lisa *Sent:* Wednesday, July 23, 2008 9:43 AM *To:* arslist@ARSLIST.ORG *Subject:* Full Outer Joins? Does AR System support Full Outer Joins on a Join Table? I need to combine the results of both left and right outer joins. The joined table will contain all records from both tables, and fill in NULLs for missing matches on either side. Our environment: AR Server 7.0.1 Patch 3 MT 7.0.1 Patch 5 Oracle 10i *Lisa Kemes** * AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Buy vs. Build
Yes, of course Remedy is called a Help Desk application BUT THAT'S WRONG! That's part of my point. It's NOT just a Help Desk application. It's an application development platform that just *happens* to commonly run Help Desk apps because that's the niche it fell into. My point is, to survive, it needs to break that paradigm. And the best way is to get people writing apps that are not just Help Desk. Need to track monthly sales? Use Remedy. Need a visitor sign-in log? Use Remedy. Need a company web page? Use Remedy. Need an equipment checkout form? Use Remedy. Need to track pending orders? Use Remedy. Need a company-wide list of handy telephone numbers? Use Remedy. Need to track employee training? Use Remedy. That's the way the marketing should be, in my opinion, but the problem is, the expensive licensing makes all of that impractical. Why make your visitor sign-in log in Remedy and burn up costly user licenses when you can make a similar app (certainly not as good) in Access? Now please don't bombard me with messages saying something like, Well, the reason you'd use Remedy and not Access is because Remedy is so good at... That's not my point. My point is that people will use other tools (Access is just an example) and endure a lesser resulting product because the other tools are so much more affordable. Access doesn't have all the awesome capability of Remedy, but it's AFFORDABLE. Then people say, Yeah, but if they reduced the cost of the ARS, they wouldn't make any money! To that I contend that ARS is such an awesome, robust, and easy-to-use solution, BMC would make much more money by selling in VOLUME. Here's what I envision: Sell ARS at around $500 with NO support. If you buy this version, you have to pay for support on a case-by-case basis like Microsoft. Or use the ARSList. Or you could buy a support contract for X amount of dollars for unlimited support. Then think--ARS could be anywhere and everywhere. You could buy a copy and take it home and use it to stand up a personal web server. Or smaller development companies could buy it, write apps, and then sell the apps with the ARS bundled into the price. Say you write a shipping system. You could charge $1000 for the app you wrote and $500 for the ARS to go with it. Total bill: $1500. One stop shop. Right now there are a few third parties writing ARS-based apps (ESS @ Work) but how frightening is that? You pour your heart and soul into writing an app in Remedy and then get an interested party who wants to buy it but then have to tell them, Yeah, we sell this awesome product, but to use it, you first have to go to ANOTHER company and buy THEIR product for $25,000. Man, that's a tough sell. And the reason why people get thrust into Remedy without training is because management doesn't realize what Remedy truly is and what it is truly capable of because of the *paradigm*...that is, the Help Desk STIGMA. If the ARS was more affordable, it could be marketed to a much wider audience and the paradigm could be broken. That's my point. Please excuse the long rant. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian Goralczyk Sent: Wednesday, July 23, 2008 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build ** Fred, I have been using Remedy for over 8 years, and it has always been called a Helpdesk application by people outside of the Remedy world. Granted I never describe it as such, and I correct everybody I can, but the fact remains, if you are not on the backside of Remedy, you seem to relate it to a helpdesk application. That might be because that is how it has been pushed and utilized for a decade plus. I have to say, I am not sure that ARS is dying either. Granted I know the in thing these days is ITSM, but that doesn't mean that once they get it into a company that they company doesn't realize they can use it for other things. I think of the problems is that there are a lot of people who gte put into the feed and care part of the system and only get trained on what they need to know i.e. ITSM. I have also found that there are many cases where these people don't know anything about Remedy and don't get any formal training. They are given books and told to figure it out. In fact, most projects that I have been on, the FTEs don't even know about the list. So where is the fault? Is it BMC for trying to make more money (and they seem to be selling a lot of ITSM licenses) or is it the companies for not sending their employees for proper trainiing? Or as is often the case, does the blame fall a little bit on everyone? Brian On Wed, Jul 23, 2008 at 9:42 AM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: Hmmm...we'll see. I don't think just releasing a new version of the Admin tool (based on existing open source code) will do much to reinvigorate the ARS when BMC has discarded the Your Business
Limiting SQL select statements by AGE
ARS 7.0.01 P05 DB Oracle 10g I'm looking to make a Set Fields Filter Action to Count the number of records in an ARS Table where the value of the field is '1' and the record is more than 1 week old. This SQL works fine (returns a value for $1$ of =392): SELECT Count(C18099) FROM T1116 WHERE C18099=1 But it fails when I try to add the criteria for the age of the record (throws an error: ARERR [552] Failure during SQL operation to the database : ORA-00904: 07/23/08 14:06:46-604800: invalid identifier): SELECT Count(C18099) FROM T1116 WHERE C18099=1 AND C3$TIMESTAMP$-604800 I've used the $TIMESTAMP$-604800 worked from an Advanced Search on the User Tool...I'm sure it's just something to do with either my SQL syntax or the way the Create Date (C3) is stored on the database. I know it's out there as number of seconds since 1/1/70, but the error seems to indicate that the $TIMESTAMP$ is being interpreted as 07/23/08 14:06:46. Maybe I need to use a FUNCTION for Timestamp that Oracle understands?? Thanks in advance, George George Payne Corporate Applications Developer Electric Reliability Council of Texas (512) 248-3940 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Help with a UNIX script to STOP the AREmail daemon
Awesome, that works from the command prompt just as you described. Now I just need to gin up an escalation to fire that RUN PROCESS. Thanks, Gp George Payne Corporate Applications Developer Electric Reliability Council of Texas (512) 248-3940 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Sunday, July 20, 2008 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: Help with a UNIX script to STOP the AREmail daemon Hi George, Interestingly enough we see the same thing with the window email engine. It has bee a few years but you should be able to call emaild.sh script (I think that is the name) and give it a stop parameter. Once armonitor sees that it is stopped it should automatically start up again. Jason On 7/18/08, Payne, George [EMAIL PROTECTED] wrote: Hey gang... Occasionally the ARSystem Email Engine will just stop working. The DAEMON is running and so the ARMONITOR does not realize that the service needs to be re-started because the PROCESS is still running. What I would like to do is have an ESCALATION run a PROCESS on the server to KILL the AREmail process so that ARMONITOR would automatically restart it. One caution: I don't want to run it against EVERY unsent email message in the queue...it just needs to run against the OLDEST with a status of SEND. Has anyone written such an escalation and the associated SCRIPT that would have to be written to the UNIX side of the process call? You help, as always, would be greatly appreciated! Thanks, Gp George Payne Corporate Applications Developer Electric Reliability Council of Texas (512) 248-3940 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing ARWebReportViewer
Thanks William. All I have on the crystal reports machine is tomcat 5.0.27 and it runs crystal server fine. Will I need to install IIS on the same machine to use the ARWebReportViewer? Date: Wed, 23 Jul 2008 13:54:17 -0500From: [EMAIL PROTECTED]: Re: Installing ARWebReportViewerTo: [EMAIL PROTECTED] What web server are you using? As I recall it did not recognize IBM HTTP server. You can select the other option. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven IoccoSent: Wednesday, July 23, 2008 12:19 PMTo: [EMAIL PROTECTED]: Installing ARWebReportViewer ** Hi Folks. I am trying to enable web reporting via the midtier. I have sucessfully set up Crystal Report Server XI on a seperate machine using tomcat 5.0.27. I am in the process of installing the ARWebReportViewer on the crystal reports machine which does not have midtier and during the install (which is from the midtier exe) I am prompted with an error that Web Server Not Found. Does anyone know what web server is compatible with ARWebReportViewer? If I proceed on the only options for web server and JSP engine is Other.Any help is appreciated.ThanksSteve__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Help with a UNIX script to STOP the AREmail daemon
Hey Chris, I've written a nightly escalation to move email messages older than 1 week off to an archive file. I'll be glad to share that with you if you like. Just contact me directly. Gp George Payne Corporate Applications Developer Electric Reliability Council of Texas (512) 248-3940 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Tuesday, July 22, 2008 2:49 PM To: arslist@ARSLIST.ORG Subject: Re: Help with a UNIX script to STOP the AREmail daemon I'm hoping to avoid having to do the same thing (Windows env) here, that is, build a custom aremail watchdog to kick-start the service when email starts stacking up. Our AREMail 7.1.00.002 engine has been dying silently and randomly for over a month now, sometimes after a java error in the stderr.log and sometimes with no error at all. It has taken a month to get support to escalate it, so they are dragging this out as long as possible. It often dies in the middle of sending out a set of standard group assignment or ownership notifications, leaving the flag on the last message sent at Yes so that when we restart it goes out again. When it hangs, the service does not shut down properly since the Windows service wrapper still thinks it is running but it is not - you get an error about response time. Maybe it is due in part to the number of messages lying around in the email form - I haven't had time to invent the missing data maintenance on that form (or any others in the ITSM 7 hidden data time bomb), so it is approaching 50K of entries already. The occasional java error we see is a new one on me: java.rmi.ConnectIOException: error during JRMP connection establishment; nested exception is: java.net.SocketException: Connection reset at sun.rmi.transport.tcp.TCPChannel.createConnection(Unknown Source) at sun.rmi.transport.tcp.TCPChannel.newConnection(Unknown Source) at sun.rmi.server.UnicastRef.newCall(Unknown Source) at sun.rmi.registry.RegistryImpl_Stub.rebind(Unknown Source) at java.rmi.Naming.rebind(Unknown Source) at com.bmc.arsys.emaildaemon.EmailDaemon.newInstance(EmailDaemon.java:180) at com.bmc.arsys.emaildaemon.EmailDaemon.startMonitor(EmailDaemon.java:864) at com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine(EmailDaemon.java :592) at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:313) Caused by: java.net.SocketException: Connection reset at java.net.SocketInputStream.read(Unknown Source) at java.io.BufferedInputStream.fill(Unknown Source) at java.io.BufferedInputStream.read(Unknown Source) at java.io.DataInputStream.readByte(Unknown Source) ... 9 more Has anyone observed more stable behavior from AREmail 7.1.00.003? I haven't been in the office enough this month to get any of the new patches up and running in a test/dev environment. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, July 22, 2008 6:43 AM To: arslist@ARSLIST.ORG Subject: Re: Help with a UNIX script to STOP the AREmail daemon George, On the Unix's the script emaild.sh should get the job done to start or stop the email engine. ( Email-Engine-710.pdf pg 41 has details) A single run process should get the job done. email_engine_install_dir/emaild.sh stop ;email_engine_install_dir/emaild.sh start ; You can likely find email_engine_install_dir with this: grep emaild /etc/arsystem/ hostname /armonitor.conf As far as using an ARS application to do the stop/start... well... here is what I would suggest.. 1) Create a new form that you use data in the form to decide to run the Escalation and to hang filters off of so that you can have much more advanced logic for your Escalation processes. 2) Create a row in this new form that indicates that Escalations X should run by using a character field that you put the name of the escalation into and using a 'Status' = Run (or some other string that you like). 3) Create the Escalation to check this new form with a run if like this: 'ESC Name' = X AND 'Status' = Run Note: You may want to have a unique index on the 'ESC Name', or not, depending on your total needs. You could also add a date time field so that your Escalation could check every hour, and your date time field could be updated by other processing to skip an hour for example. 4) Have the Escalation do a SET FIELD action to the one row(s) that you find. This will trigger Filters on the new form in MODIFY. 5) Then write whatever logic you need in the filters. For this case... maybe do a set field (from a filter) for email message in the queue
Re: Full Outer Joins?
I talked to my DB guy about the View on the DB and he is telling me that it's not really a view. Here's what I gave him: SELECT TABLEA.COL1, TABLEA.COL2, TABLEA.COL3, TABLEA.COL4, TABLEB.COL1, TABLEB.COL2, TABLEB.COL3, TABLEB.COL4 FROM TABLEA LEFT JOIN TABLEB ON TABLEA.COL1 = TABLEB.COL1 UNION SELECT TABLEA.COL1, TABLEA.COL2, TABLEA.COL3, TABLEA.COL4, TABLEB.COL1, TABLEB.COL2, TABLEB.COL3, TABLEB.COL4 FROM TABLEB LEFT JOIN TABLEA ON TABLEA.COL1 = TABLEB.COL1 He said he is going to look into this further, but I think it's a view right? Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian Goralczyk Sent: Wednesday, July 23, 2008 2:56 PM To: arslist@ARSLIST.ORG Subject: Re: Full Outer Joins? ** There is always the option to create a join view in the database and throwing a view form on top of that. It would allow you to perform database functions that Remedy just won't do. HTH, Brian On Wed, Jul 23, 2008 at 12:44 PM, Janie [EMAIL PROTECTED] wrote: ** OOB Joins are Left Outer from Parent to Child forms. Not Full Left/Right Outer Someone else may have additional thoughts on how to simulate a Full Outer join within the confines of AR System joins, but as far as I know what you are trying to do may have to be rethought for a different approach Janie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Wednesday, July 23, 2008 9:43 AM To: arslist@ARSLIST.ORG Subject: Full Outer Joins? Does AR System support Full Outer Joins on a Join Table? I need to combine the results of both left and right outer joins. The joined table will contain all records from both tables, and fill in NULLs for missing matches on either side. Our environment: AR Server 7.0.1 Patch 3 MT 7.0.1 Patch 5 Oracle 10i Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Limiting SQL select statements by AGE
ad-u15 select sysdate from dual 2 / SYSDATE - 23-JUL-08 On Wed, Jul 23, 2008 at 3:09 PM, Payne, George [EMAIL PROTECTED] wrote: ** ARS 7.0.01 P05 DB Oracle 10g I'm looking to make a Set Fields Filter Action to Count the number of records in an ARS Table where the value of the field is '1' and the record is more than 1 week old. This SQL works fine (returns a value for $1$ of =392): SELECT Count(C18099) FROM T1116 WHERE C18099=1 But it fails when I try to add the criteria for the age of the record (throws an error: ARERR [552] Failure during SQL operation to the database : ORA-00904: 07/23/08 14:06:46-604800: invalid identifier): SELECT Count(C18099) FROM T1116 WHERE C18099=1 AND C3$TIMESTAMP$-604800 I've used the $TIMESTAMP$-604800 worked from an Advanced Search on the User Tool…I'm sure it's just something to do with either my SQL syntax or the way the Create Date (C3) is stored on the database. I know it's out there as number of seconds since 1/1/70, but the error seems to indicate that the $TIMESTAMP$ is being interpreted as 07/23/08 14:06:46. Maybe I need to use a FUNCTION for Timestamp that Oracle understands?? Thanks in advance, George George Payne Corporate Applications Developer Electric Reliability Council of Texas (512) 248-3940 [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RES: Limiting SQL select statements by AGE
Hi, Try to use SELECT Count(C18099) FROM T1116 WHERE C18099=1 AND C3'$TIMESTAMP$'-604800 on the contrary of SELECT Count(C18099) FROM T1116 WHERE C18099=1 AND C3$TIMESTAMP$-604800 Att, Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br https://webmail.cinq.com.br/exchweb/bin/redir.asp?URL=http://www.cinq.com.br/ [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq - Confiabilidade, Inovação e Qualidade em T.I. De: Action Request System discussion list(ARSList) em nome de Payne, George Enviada: qua 23/7/2008 16:09 Para: arslist@ARSLIST.ORG Assunto: Limiting SQL select statements by AGE ** ARS 7.0.01 P05 DB Oracle 10g I'm looking to make a Set Fields Filter Action to Count the number of records in an ARS Table where the value of the field is '1' and the record is more than 1 week old. This SQL works fine (returns a value for $1$ of =392): SELECT Count(C18099) FROM T1116 WHERE C18099=1 But it fails when I try to add the criteria for the age of the record (throws an error: ARERR [552] Failure during SQL operation to the database : ORA-00904: 07/23/08 14:06:46-604800: invalid identifier): SELECT Count(C18099) FROM T1116 WHERE C18099=1 AND C3$TIMESTAMP$-604800 I've used the $TIMESTAMP$-604800 worked from an Advanced Search on the User Tool...I'm sure it's just something to do with either my SQL syntax or the way the Create Date (C3) is stored on the database. I know it's out there as number of seconds since 1/1/70, but the error seems to indicate that the $TIMESTAMP$ is being interpreted as 07/23/08 14:06:46. Maybe I need to use a FUNCTION for Timestamp that Oracle understands?? Thanks in advance, George George Payne Corporate Applications Developer Electric Reliability Council of Texas (512) 248-3940 [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM Survey Write Licence Error
Thanks for all your replies. It does work when user (read license) goes to Requestor Console - View Survey and fill out that way. We send out a survey email whenever a service request is completed. User always clicks the link in this email, which points to corresponding survey entry. With Single-Sign-On, s/he fills out and submits. Write License Error occurs when s/he only has read license. Lei From: Action Request System discussion list(ARSList) on behalf of Janie Sent: Wed 7/23/2008 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Survey Write Licence Error ** Also take a look at the fields that are being updated on SRM:Survey and SRM:Survey_ResponseHolder. I don't believe that those fields have 'Submitter' change permissions on them which would in turn prevent a user from updating them even if the Submitter was set to the correct login name. Janie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely - FOJ Sent: Wednesday, July 23, 2008 9:31 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Survey Write Licence Error You are correct Peter. The assumption is that the person filling out the survey (from the Requester Console), is also the person who submitted the initial request. Otherwise, I don't think that the survey would even show up in the Requester's console to complete. Leonard From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, July 23, 2008 9:18 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Survey Write Licence Error I believe in addition to what you listed below, the Submitter of each SRM:Survey record must be set to the requester that has the read access that is receiving the survey link. Otherwise the system will not let those Read licensed users update tickets submitted by other ids (only allow them to update records submitted with their ID). Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely - FOJ Sent: Wednesday, July 23, 2008 12:10 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Survey Write Licence Error ** Hi Lei, We ran into a similar issue with Surveys (write license error) and found that the following conditions had to exist in order to make it work. 1. The server is in Submitter Mode (Locked) 2. A user record exist in CTM:People (read license) 3. A user record exists in the (User) form. Note: A survey record is not created by the requester when they fill out the survey in the Requester console. The survey record is created when the incident is resolved by a support staff person. When the requester fills out the survey, they are Responding to and existing survey record, and thus, a modification to the record is made. We also found that the conditions mentioned above also needed to exist in order for the requester to be able to Reopen an incident from the requester console. HTH Leonard Neely Column Technologies From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Liu, Lei Sent: Wednesday, July 23, 2008 8:17 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Survey Write Licence Error Does anyone have suggestions? I tried on my fresh VM this morning, but got the same Write License Error. Regards, Lei From: Liu, Lei Sent: Tue 7/8/2008 12:37 PM To: arslist@ARSLIST.ORG Subject: ITSM Survey Write Licence Error Hi, We turned on our survey last week, but end users with requester console access only had reported that they had a write licence error whenever they submitted surveys. However their answers indeed went into SRM:Survey form (with users' logon as submitter). The Submitter Mode on server is set to Locked. Did anyone encounter this issue before? Any suggestions? Regards, Lei __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please consider the environment before printing this e-mail. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: SYS:Notification Messages - ITSM 7
The concept of your multiple filter workaround is most likely what you will need to do to accomplish this. However, that sounds pretty Static and if those groups ever need to change, that would translate into a workflow modification as opposed to a data configuration change. We had a similar requirement for Change Management (CM) Application, in that whenever a change request moved to a status of Scheduled, we needed to send a notification to all HelpDesk groups (as defined on the Support Group form). In our case, this was about 4 groups. To accomplish this, we ended up: 1.Placing a table field (hidden) on the CM form which listed all support Groups defined as Help Desk. 2.Created a Filter to set the z1D Notification Message Tag on the CM form to the value for the custom notification message, then call a Filter Guide. 3.Created a Filter Guide that loops though this table records to get the support group id for each one and sets the 'z1D NT Support Group ID'. If all this is done between execution order 947 -948, the OOTB Notification workflow should pickup from there. It's a lot of work, but if you want to accomplish this using NTE, I think you will need to build something like this. HTH Leonard -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Wednesday, July 23, 2008 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: SYS:Notification Messages - ITSM 7 I tried a computed group - didn't like that. I have created a filter for each group and that seems to work - but that is alot of unnecessary work to notify each group. Any others ideas / suggestions? Thanks! On 7/23/08, T. Dee [EMAIL PROTECTED] wrote: Tried it, but when I went to save the ticket I got a SQL error - does not like commas, semi-colons or returns. On 7/23/08, Grooms, Frederick W [EMAIL PROTECTED] wrote: Have you tried returns? -Original Message- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Export Automation -- Possible ??
Seems interesting. Seems like distributing pressure to hunt for all workflows. Can you please explain how this Packing List is done by individual Developer ?? Thanks and Regards, Ganga Prasad Pattnaik, - On Wed, Jul 23, 2008 at 9:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The methodology that we have adopted at my current job works well. Each developer that needs to have stuff moved from Dev to Test creates a packing list and puts all of their stuff into that PL. When it comes time to move from Dev to Test you simply add the contents of each PL to the export, and that is your def file...no hunting for that elusive AL. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Ganga Prasad *Sent:* Tuesday, July 22, 2008 11:29 PM *To:* arslist@ARSLIST.ORG *Subject:* Export Automation -- Possible ?? ** Hi List As part of my job role I need to go for frequent Import and Export using my Administrator tool. Every time I need to export from source server and put it into Destination Server. The object list always varies. For that I need to carefully search the object and add it for exporting. This is very tedious as we have a large number of workflows ... Any one have tried to make it automated ?? I am not finding any startup point to go with.. Any help would be really greatful.. ARS 7.0 Oracle 10G NO ITSM Thanks and Regards, Ganga Prasad Pattnaik, ( Remedy Skilled Professional ) - __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Full Outer Joins?
You gave him the select statement for a view A view would be something like Create or Replace VIEW My_View_Name (TABLEA_COL1, TABLEA_COL2, TABLEA_COL3, TABLEA_COL4, TABLEB_COL1, TABLEB_COL2, TABLEB_COL3, TABLEB_COL4) as ( SELECT TABLEA.COL1, TABLEA.COL2, TABLEA.COL3, TABLEA.COL4, TABLEB.COL1, TABLEB.COL2, TABLEB.COL3, TABLEB.COL4 FROM TABLEA LEFT JOIN TABLEB ON TABLEA.COL1 = TABLEB.COL1 UNION SELECT TABLEA.COL1, TABLEA.COL2, TABLEA.COL3, TABLEA.COL4, TABLEB.COL1, TABLEB.COL2, TABLEB.COL3, TABLEB.COL4 FROM TABLEB LEFT JOIN TABLEA ON TABLEA.COL1 = TABLEB.COL1 ) Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Wednesday, July 23, 2008 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: Full Outer Joins? I talked to my DB guy about the View on the DB and he is telling me that it's not really a view. Here's what I gave him: SELECT TABLEA.COL1, TABLEA.COL2, TABLEA.COL3, TABLEA.COL4, TABLEB.COL1, TABLEB.COL2, TABLEB.COL3, TABLEB.COL4 FROM TABLEA LEFT JOIN TABLEB ON TABLEA.COL1 = TABLEB.COL1 UNION SELECT TABLEA.COL1, TABLEA.COL2, TABLEA.COL3, TABLEA.COL4, TABLEB.COL1, TABLEB.COL2, TABLEB.COL3, TABLEB.COL4 FROM TABLEB LEFT JOIN TABLEA ON TABLEA.COL1 = TABLEB.COL1 He said he is going to look into this further, but I think it's a view right? Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian Goralczyk Sent: Wednesday, July 23, 2008 2:56 PM To: arslist@ARSLIST.ORG Subject: Re: Full Outer Joins? ** There is always the option to create a join view in the database and throwing a view form on top of that. It would allow you to perform database functions that Remedy just won't do. HTH, Brian On Wed, Jul 23, 2008 at 12:44 PM, Janie [EMAIL PROTECTED] wrote: OOB Joins are Left Outer from Parent to Child forms. Not Full Left/Right Outer Someone else may have additional thoughts on how to simulate a Full Outer join within the confines of AR System joins, but as far as I know what you are trying to do may have to be rethought for a different approach Janie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Wednesday, July 23, 2008 9:43 AM To: arslist@ARSLIST.ORG Subject: Full Outer Joins? Does AR System support Full Outer Joins on a Join Table? I need to combine the results of both left and right outer joins. The joined table will contain all records from both tables, and fill in NULLs for missing matches on either side. Our environment: AR Server 7.0.1 Patch 3 MT 7.0.1 Patch 5 Oracle 10i Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Limiting SQL select statements by AGE
Do the following... In the set fields filter action before yours (Add a set fields action before yours ;) set a DisplayOnly integer field to $TIMESTAMP$ and use that integer field in your SQL. The database will not automatically convert a date string into the Epoch number that the date is stored in the datbase as. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Payne, George Sent: Wednesday, July 23, 2008 2:10 PM To: arslist@ARSLIST.ORG Subject: Limiting SQL select statements by AGE ARS 7.0.01 P05 DB Oracle 10g I'm looking to make a Set Fields Filter Action to Count the number of records in an ARS Table where the value of the field is '1' and the record is more than 1 week old. This SQL works fine (returns a value for $1$ of =392): SELECT Count(C18099) FROM T1116 WHERE C18099=1 But it fails when I try to add the criteria for the age of the record (throws an error: ARERR [552] Failure during SQL operation to the database : ORA-00904: 07/23/08 14:06:46-604800: invalid identifier): SELECT Count(C18099) FROM T1116 WHERE C18099=1 AND C3$TIMESTAMP$-604800 I've used the $TIMESTAMP$-604800 worked from an Advanced Search on the User Tool...I'm sure it's just something to do with either my SQL syntax or the way the Create Date (C3) is stored on the database. I know it's out there as number of seconds since 1/1/70, but the error seems to indicate that the $TIMESTAMP$ is being interpreted as 07/23/08 14:06:46. Maybe I need to use a FUNCTION for Timestamp that Oracle understands?? Thanks in advance, George George Payne Corporate Applications Developer Electric Reliability Council of Texas (512) 248-3940 [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Buy vs. Build
Simple answer is affordable for the customer does not necessarily mean profitable for the proprietor. I'm not saying it can't be profitable, but there is a lot to account for in developing and proposing a business model that is so drastically different than what BMC has provided in the past. If such a model were developed, the revenue provided by the new model would have to exceed that of the current model. Introduction of a new business model would impact the existing pricing model, so that has to be taken into account in determining the overall viability of a different business model. Support services entail things that BMC can not avoid being a part of: - product maintenance - product licensing With the proposed model you have above, I could probably drop tens of thousands of dollars of my current annual support costs. More work, reduced revenue... The counter to the above statement is that the product is no longer a viable option for it's customers and sales plummet. This will force an adjustment to the pricing model that makes the product marketable. You have to consider the existing forces that are already in play. Axton Grams On Wed, Jul 23, 2008 at 3:00 PM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: Yes, of course Remedy is called a Help Desk application BUT THAT'S WRONG! That's part of my point. It's NOT just a Help Desk application. It's an application development platform that just *happens* to commonly run Help Desk apps because that's the niche it fell into. My point is, to survive, it needs to break that paradigm. And the best way is to get people writing apps that are not just Help Desk. Need to track monthly sales? Use Remedy. Need a visitor sign-in log? Use Remedy. Need a company web page? Use Remedy. Need an equipment checkout form? Use Remedy. Need to track pending orders? Use Remedy. Need a company-wide list of handy telephone numbers? Use Remedy. Need to track employee training? Use Remedy. That's the way the marketing should be, in my opinion, but the problem is, the expensive licensing makes all of that impractical. Why make your visitor sign-in log in Remedy and burn up costly user licenses when you can make a similar app (certainly not as good) in Access? Now please don't bombard me with messages saying something like, Well, the reason you'd use Remedy and not Access is because Remedy is so good at... That's not my point. My point is that people will use other tools (Access is just an example) and endure a lesser resulting product because the other tools are so much more affordable. Access doesn't have all the awesome capability of Remedy, but it's AFFORDABLE. Then people say, Yeah, but if they reduced the cost of the ARS, they wouldn't make any money! To that I contend that ARS is such an awesome, robust, and easy-to-use solution, BMC would make much more money by selling in VOLUME. Here's what I envision: Sell ARS at around $500 with NO support. If you buy this version, you have to pay for support on a case-by-case basis like Microsoft. Or use the ARSList. Or you could buy a support contract for X amount of dollars for unlimited support. Then think--ARS could be anywhere and everywhere. You could buy a copy and take it home and use it to stand up a personal web server. Or smaller development companies could buy it, write apps, and then sell the apps with the ARS bundled into the price. Say you write a shipping system. You could charge $1000 for the app you wrote and $500 for the ARS to go with it. Total bill: $1500. One stop shop. Right now there are a few third parties writing ARS-based apps (ESS @ Work) but how frightening is that? You pour your heart and soul into writing an app in Remedy and then get an interested party who wants to buy it but then have to tell them, Yeah, we sell this awesome product, but to use it, you first have to go to ANOTHER company and buy THEIR product for $25,000. Man, that's a tough sell. And the reason why people get thrust into Remedy without training is because management doesn't realize what Remedy truly is and what it is truly capable of because of the *paradigm*...that is, the Help Desk STIGMA. If the ARS was more affordable, it could be marketed to a much wider audience and the paradigm could be broken. That's my point. Please excuse the long rant. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian Goralczyk Sent: Wednesday, July 23, 2008 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build ** Fred, I have been using Remedy for over 8 years, and it has always been called a Helpdesk application by people outside of the Remedy world. Granted I never describe it as such, and I correct everybody I can, but the fact remains, if you are not on the backside of Remedy, you seem to relate it to a helpdesk application. That might be because that is how
Re: Installing ARWebReportViewer
You will need some type of HTTP server. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven Iocco Sent: Wednesday, July 23, 2008 2:18 PM To: arslist@ARSLIST.ORG Subject: Re: Installing ARWebReportViewer ** Thanks William. All I have on the crystal reports machine is tomcat 5.0.27 and it runs crystal server fine. Will I need to install IIS on the same machine to use the ARWebReportViewer? Date: Wed, 23 Jul 2008 13:54:17 -0500 From: [EMAIL PROTECTED] Subject: Re: Installing ARWebReportViewer To: arslist@ARSLIST.ORG ** What web server are you using? As I recall it did not recognize IBM HTTP server. You can select the other option. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven Iocco Sent: Wednesday, July 23, 2008 12:19 PM To: arslist@ARSLIST.ORG Subject: Installing ARWebReportViewer ** Hi Folks. I am trying to enable web reporting via the midtier. I have sucessfully set up Crystal Report Server XI on a seperate machine using tomcat 5.0.27. I am in the process of installing the ARWebReportViewer on the crystal reports machine which does not have midtier and during the install (which is from the midtier exe) I am prompted with an error that Web Server Not Found. Does anyone know what web server is compatible with ARWebReportViewer? If I proceed on the only options for web server and JSP engine is Other. Any help is appreciated. Thanks Steve __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Buy vs. Build
Yes, of course. I already have considered existing forces. Think about it: BMC experiences a drop in revenue from support and a drop in revenue in licensing initially. It then rebounds by VOLUME sales of the ARS as a RAD toolset. Think about it: MICROSOFT DOES IT! Buy a copy of Visual Studio and it comes with a license key in the manual. You can't install the software without the license key. Bingo! Licensing problem (mostly) solved. Ever watch Gordon Ramsay's Kitchen Nightmares? Last night's episode is a perfect example. Gordon shows up to a restaurant that does *some* business but is, by no means, a booming business. Gordon tells the owner, You need to completely revamp your menu. The owner resists. No, he says, I don't want to lose my EXISTING customer base by changing. Gordon says, Well then you'll never be successful. The moral of the story? Oftentimes you have to jettison an existing mildly profitable (but declining) business model and swallow some losses in order to go on to big time success. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, July 23, 2008 3:32 PM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build Simple answer is affordable for the customer does not necessarily mean profitable for the proprietor. I'm not saying it can't be profitable, but there is a lot to account for in developing and proposing a business model that is so drastically different than what BMC has provided in the past. If such a model were developed, the revenue provided by the new model would have to exceed that of the current model. Introduction of a new business model would impact the existing pricing model, so that has to be taken into account in determining the overall viability of a different business model. Support services entail things that BMC can not avoid being a part of: - product maintenance - product licensing With the proposed model you have above, I could probably drop tens of thousands of dollars of my current annual support costs. More work, reduced revenue... The counter to the above statement is that the product is no longer a viable option for it's customers and sales plummet. This will force an adjustment to the pricing model that makes the product marketable. You have to consider the existing forces that are already in play. Axton Grams On Wed, Jul 23, 2008 at 3:00 PM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: Yes, of course Remedy is called a Help Desk application BUT THAT'S WRONG! That's part of my point. It's NOT just a Help Desk application. It's an application development platform that just *happens* to commonly run Help Desk apps because that's the niche it fell into. My point is, to survive, it needs to break that paradigm. And the best way is to get people writing apps that are not just Help Desk. Need to track monthly sales? Use Remedy. Need a visitor sign-in log? Use Remedy. Need a company web page? Use Remedy. Need an equipment checkout form? Use Remedy. Need to track pending orders? Use Remedy. Need a company-wide list of handy telephone numbers? Use Remedy. Need to track employee training? Use Remedy. That's the way the marketing should be, in my opinion, but the problem is, the expensive licensing makes all of that impractical. Why make your visitor sign-in log in Remedy and burn up costly user licenses when you can make a similar app (certainly not as good) in Access? Now please don't bombard me with messages saying something like, Well, the reason you'd use Remedy and not Access is because Remedy is so good at... That's not my point. My point is that people will use other tools (Access is just an example) and endure a lesser resulting product because the other tools are so much more affordable. Access doesn't have all the awesome capability of Remedy, but it's AFFORDABLE. Then people say, Yeah, but if they reduced the cost of the ARS, they wouldn't make any money! To that I contend that ARS is such an awesome, robust, and easy-to-use solution, BMC would make much more money by selling in VOLUME. Here's what I envision: Sell ARS at around $500 with NO support. If you buy this version, you have to pay for support on a case-by-case basis like Microsoft. Or use the ARSList. Or you could buy a support contract for X amount of dollars for unlimited support. Then think--ARS could be anywhere and everywhere. You could buy a copy and take it home and use it to stand up a personal web server. Or smaller development companies could buy it, write apps, and then sell the apps with the ARS bundled into the price. Say you write a shipping system. You could charge $1000 for the app you wrote and $500 for the ARS to go with it. Total bill: $1500. One stop shop. Right now there are a few third parties writing ARS-based apps (ESS @ Work) but how frightening is that? You pour your heart and soul into
Re: Full Outer Joins?
And, ftr, you need to create a view for Remedy to be able to lay a view form over it. If you don't need the view form, there are other options. Since you didn't say what the usage of the data is I am not sure we can recommend any other options that might be more efficient or useful. On Wed, Jul 23, 2008 at 2:19 PM, Grooms, Frederick W [EMAIL PROTECTED] wrote: ** You gave him the select statement for a view A view would be something like Create or Replace VIEW My_View_Name (TABLEA_COL1, TABLEA_COL2, TABLEA_COL3, TABLEA_COL4, TABLEB_COL1, TABLEB_COL2, TABLEB_COL3, TABLEB_COL4) as ( SELECT TABLEA.COL1, TABLEA.COL2, TABLEA.COL3, TABLEA.COL4, TABLEB.COL1, TABLEB.COL2, TABLEB.COL3, TABLEB.COL4 FROM TABLEA LEFT JOIN TABLEB ON TABLEA.COL1 = TABLEB.COL1 UNION SELECT TABLEA.COL1, TABLEA.COL2, TABLEA.COL3, TABLEA.COL4, TABLEB.COL1, TABLEB.COL2, TABLEB.COL3, TABLEB.COL4 FROM TABLEB LEFT JOIN TABLEA ON TABLEA.COL1 = TABLEB.COL1 ) Fred -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Kemes, Lisa *Sent:* Wednesday, July 23, 2008 2:46 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Full Outer Joins? I talked to my DB guy about the View on the DB and he is telling me that it's not really a view. Here's what I gave him: SELECT TABLEA.COL1, TABLEA.COL2, TABLEA.COL3, TABLEA.COL4, TABLEB.COL1, TABLEB.COL2, TABLEB.COL3, TABLEB.COL4 FROM TABLEA LEFT JOIN TABLEB ON TABLEA.COL1 = TABLEB.COL1 UNION SELECT TABLEA.COL1, TABLEA.COL2, TABLEA.COL3, TABLEA.COL4, TABLEB.COL1, TABLEB.COL2, TABLEB.COL3, TABLEB.COL4 FROM TABLEB LEFT JOIN TABLEA ON TABLEA.COL1 = TABLEB.COL1 He said he is going to look into this further, but I think it's a view right? Lisa -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Brian Goralczyk *Sent:* Wednesday, July 23, 2008 2:56 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Full Outer Joins? ** There is always the option to create a join view in the database and throwing a view form on top of that. It would allow you to perform database functions that Remedy just won't do. HTH, Brian On Wed, Jul 23, 2008 at 12:44 PM, Janie [EMAIL PROTECTED] wrote: OOB Joins are Left Outer from Parent to Child forms. Not Full Left/Right Outer…. Someone else may have additional thoughts on how to simulate a Full Outer join within the confines of AR System joins, but as far as I know what you are trying to do may have to be rethought for a different approach…. Janie -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Kemes, Lisa *Sent:* Wednesday, July 23, 2008 9:43 AM *To:* arslist@ARSLIST.ORG *Subject:* Full Outer Joins? Does AR System support Full Outer Joins on a Join Table? I need to combine the results of both left and right outer joins. The joined table will contain all records from both tables, and fill in NULLs for missing matches on either side. Our environment: AR Server 7.0.1 Patch 3 MT 7.0.1 Patch 5 Oracle 10i *Lisa Kemes** * AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Buy vs. Build
Norm, For the record, my point was that, your right, it needs to be promoted as more than a helpdesk solution. But I think part of the fault in the current situation would also fall to the sales people. They make more money by convincing management that they NEED to buy ITSM. So maybe part of the issue is addressing the sale person's commission system. But I do agree with you, ARS can do so much more than almost anybody gives it credit for. I think possibly that one of the issues is trying to explain what ARS is to a non-technical person. They don't understand RAD. They don't understand a lot of the versatility in the application. And unfortunately, a lot of the people in this world that make buying decisions are not technologically knowledgeable. I agree with everything your saying, although I also agree with the others. I don't think such an extreme change is going to happen anytime soon. Although I wish as a developer I could pick up a development copy of ARS for 500 or a 1000 bucks. I think that they would do wonders if they offered the server for free (with limited records) and charged you for licenses (like they used to). Now you can't get your hands on it unless you have access to a support contract, and even then there is so much that would be nice to have access to that you can't without making your wallet go on a sever diet. I have always wished them to find a way to offer the server to small sized companies. But the more time passes, especially with ITSM, they seem to be hedging out the middle sized companies too these days. So for all that, I am in agreement with you. Brian On Wed, Jul 23, 2008 at 2:59 PM, Rick Cook [EMAIL PROTECTED] wrote: ** Well, Norm, I see your point, but good luck convincing BMC that their revenue model isn't working. I'm not saying that it is or it isn't, but they seem to think it is, and the stock seems to be at least holding its own, so I don't see that model changing until they think it needs changing. Rick On Wed, Jul 23, 2008 at 1:49 PM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: Yes, of course. I already have considered existing forces. Think about it: BMC experiences a drop in revenue from support and a drop in revenue in licensing initially. It then rebounds by VOLUME sales of the ARS as a RAD toolset. Think about it: MICROSOFT DOES IT! Buy a copy of Visual Studio and it comes with a license key in the manual. You can't install the software without the license key. Bingo! Licensing problem (mostly) solved. Ever watch Gordon Ramsay's Kitchen Nightmares? Last night's episode is a perfect example. Gordon shows up to a restaurant that does *some* business but is, by no means, a booming business. Gordon tells the owner, You need to completely revamp your menu. The owner resists. No, he says, I don't want to lose my EXISTING customer base by changing. Gordon says, Well then you'll never be successful. The moral of the story? Oftentimes you have to jettison an existing mildly profitable (but declining) business model and swallow some losses in order to go on to big time success. -Original Message- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
The incident e-mail notification has a miss-formed url, how can I correct?
Good afternoon, I am having a brain freeze and need a little guidance. I know we have answered this before, but as I age I forget things. We are getting the following url in the notification e-mails http:\\itsm-dev-web:8080\arsys\home/servlet/ViewFormServlet?form=NTE%3aNotifierserver= itsm-dev-app.inel.goveid=NTS5182 However for it to work it should read http:\\itsm-dev-web:8080\arsys\home/servlet/ViewFormServlet?form=NTE%3aNotifierserver=itsm-dev-appeid=NTS5182 (the inel.gov should not be part of the server name) How can I fix this? As always thanks, -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Export Automation -- Possible ??
Each developer creates a PL named in whatever convention you choose to use...we use MMDD-DevName-PLName, and each developer simply keeps track of the workflow modified and adds it to that PL when they are done, or as they are modifying if that's easier for them. Then when it comes time to export, we just gather the PL's together and export their contents. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ganga Prasad Sent: Wednesday, July 23, 2008 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: Export Automation -- Possible ?? ** Seems interesting. Seems like distributing pressure to hunt for all workflows. Can you please explain how this Packing List is done by individual Developer ?? Thanks and Regards, Ganga Prasad Pattnaik, - On Wed, Jul 23, 2008 at 9:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The methodology that we have adopted at my current job works well. Each developer that needs to have stuff moved from Dev to Test creates a packing list and puts all of their stuff into that PL. When it comes time to move from Dev to Test you simply add the contents of each PL to the export, and that is your def file...no hunting for that elusive AL. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ganga Prasad Sent: Tuesday, July 22, 2008 11:29 PM To: arslist@ARSLIST.ORG Subject: Export Automation -- Possible ?? ** Hi List As part of my job role I need to go for frequent Import and Export using my Administrator tool. Every time I need to export from source server and put it into Destination Server. The object list always varies. For that I need to carefully search the object and add it for exporting. This is very tedious as we have a large number of workflows ... Any one have tried to make it automated ?? I am not finding any startup point to go with.. Any help would be really greatful.. ARS 7.0 Oracle 10G NO ITSM Thanks and Regards, Ganga Prasad Pattnaik, ( Remedy Skilled Professional ) - __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: The incident e-mail notification has a miss-formed url, how can I correct?
I am interested in finding this out too. What does the web path in the server config say? Is this on windows? If so, it is my understanding that it will use the fully qualified domain name of the host here irrespective of your wishes. The only work around is to remove the FQDN from the host. Otherwise, just add it to the mid-tier and bounce it. John Rosquist - Original Message From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, July 23, 2008 5:25:09 PM Subject: The incident e-mail notification has a miss-formed url, how can I correct? ** Good afternoon, I am having a brain freeze and need a little guidance. I know we have answered this before, but as I age I forget things. We are getting the following url in the notification e-mails http:\\itsm-dev-web:8080\arsys\home/servlet/ViewFormServlet?form=NTE%3aNotifierserver=itsm-dev-app.inel.goveid=NTS5182 However for it to work it should read http:\\itsm-dev-web:8080\arsys\home/servlet/ViewFormServlet?form=NTE%3aNotifierserver=itsm-dev-appeid=NTS5182 (the inel.gov should not be part of the server name) How can I fix this? As always thanks, -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Buy vs. Build
That initially means laying off and then eventually hiring people. This has some implications in terms of active development in the product lines and other things. Also, Microsoft has deep pockets. http://www.gengaming.com/forums/index.php?showtopic=608mode=threaded Can BMC weather the storm? Is bankruptcy an option? Seems like Microsoft got into some hot water over its licensing practices. Is this a healthy image or a good place to be in? http://www.aaxnet.com/topics/slicense.html Seems like there were problems as well: http://news.cnet.com/Vista-views-Microsofts-license-changes/2009-1016_3-6126885.html Not advocating anything, just running the cards of the unspoken sides. Much of everything is in a trap, to varying degrees, just trying to drop all premonitions and have an open view of all sides. Axton Grams On Wed, Jul 23, 2008 at 4:49 PM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: Yes, of course. I already have considered existing forces. Think about it: BMC experiences a drop in revenue from support and a drop in revenue in licensing initially. It then rebounds by VOLUME sales of the ARS as a RAD toolset. Think about it: MICROSOFT DOES IT! Buy a copy of Visual Studio and it comes with a license key in the manual. You can't install the software without the license key. Bingo! Licensing problem (mostly) solved. Ever watch Gordon Ramsay's Kitchen Nightmares? Last night's episode is a perfect example. Gordon shows up to a restaurant that does *some* business but is, by no means, a booming business. Gordon tells the owner, You need to completely revamp your menu. The owner resists. No, he says, I don't want to lose my EXISTING customer base by changing. Gordon says, Well then you'll never be successful. The moral of the story? Oftentimes you have to jettison an existing mildly profitable (but declining) business model and swallow some losses in order to go on to big time success. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, July 23, 2008 3:32 PM To: arslist@ARSLIST.ORG Subject: Re: Buy vs. Build Simple answer is affordable for the customer does not necessarily mean profitable for the proprietor. I'm not saying it can't be profitable, but there is a lot to account for in developing and proposing a business model that is so drastically different than what BMC has provided in the past. If such a model were developed, the revenue provided by the new model would have to exceed that of the current model. Introduction of a new business model would impact the existing pricing model, so that has to be taken into account in determining the overall viability of a different business model. Support services entail things that BMC can not avoid being a part of: - product maintenance - product licensing With the proposed model you have above, I could probably drop tens of thousands of dollars of my current annual support costs. More work, reduced revenue... The counter to the above statement is that the product is no longer a viable option for it's customers and sales plummet. This will force an adjustment to the pricing model that makes the product marketable. You have to consider the existing forces that are already in play. Axton Grams On Wed, Jul 23, 2008 at 3:00 PM, Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] wrote: Yes, of course Remedy is called a Help Desk application BUT THAT'S WRONG! That's part of my point. It's NOT just a Help Desk application. It's an application development platform that just *happens* to commonly run Help Desk apps because that's the niche it fell into. My point is, to survive, it needs to break that paradigm. And the best way is to get people writing apps that are not just Help Desk. Need to track monthly sales? Use Remedy. Need a visitor sign-in log? Use Remedy. Need a company web page? Use Remedy. Need an equipment checkout form? Use Remedy. Need to track pending orders? Use Remedy. Need a company-wide list of handy telephone numbers? Use Remedy. Need to track employee training? Use Remedy. That's the way the marketing should be, in my opinion, but the problem is, the expensive licensing makes all of that impractical. Why make your visitor sign-in log in Remedy and burn up costly user licenses when you can make a similar app (certainly not as good) in Access? Now please don't bombard me with messages saying something like, Well, the reason you'd use Remedy and not Access is because Remedy is so good at... That's not my point. My point is that people will use other tools (Access is just an example) and endure a lesser resulting product because the other tools are so much more affordable. Access doesn't have all the awesome capability of Remedy, but it's AFFORDABLE. Then people say, Yeah, but if they reduced the cost of the ARS, they wouldn't make
Re: Installing ARWebReportViewer
ok. I will try with IIS. Is the http server only needed to configure the ARWebReportViewer on the crystal machine?. Thanks steve Date: Wed, 23 Jul 2008 15:36:26 -0500From: [EMAIL PROTECTED]: Re: Installing ARWebReportViewerTo: [EMAIL PROTECTED] You will need some type of HTTP server. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven IoccoSent: Wednesday, July 23, 2008 2:18 PMTo: [EMAIL PROTECTED]: Re: Installing ARWebReportViewer ** Thanks William. All I have on the crystal reports machine is tomcat 5.0.27 and it runs crystal server fine. Will I need to install IIS on the same machine to use the ARWebReportViewer? Date: Wed, 23 Jul 2008 13:54:17 -0500From: [EMAIL PROTECTED]: Re: Installing ARWebReportViewerTo: [EMAIL PROTECTED] What web server are you using? As I recall it did not recognize IBM HTTP server. You can select the other option. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven IoccoSent: Wednesday, July 23, 2008 12:19 PMTo: [EMAIL PROTECTED]: Installing ARWebReportViewer ** Hi Folks. I am trying to enable web reporting via the midtier. I have sucessfully set up Crystal Report Server XI on a seperate machine using tomcat 5.0.27. I am in the process of installing the ARWebReportViewer on the crystal reports machine which does not have midtier and during the install (which is from the midtier exe) I am prompted with an error that Web Server Not Found. Does anyone know what web server is compatible with ARWebReportViewer? If I proceed on the only options for web server and JSP engine is Other.Any help is appreciated.ThanksSteve__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal Reports Server XI and Midtier version 7.1
Hi Steven, Take existing Tomcat and follow the steps which is given in PDF. I have done before. There is no extra thing. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven Iocco Sent: Tuesday, July 22, 2008 10:05 PM To: arslist@ARSLIST.ORG Subject: Crystal Reports Server XI and Midtier version 7.1 Hi folks. I am tasked with installing Crystal Reports Server XI on a windows 2003 env't so that users on Midtier 7.1 can run reports via the web. The Midtier is using Apache 5.5.26 and I plan on installing this on the Crystal reports server (seperate machine) prior to the install of crystal. I have read the documentation and it seems that after installing Crystal if I want it to work with an existing tomcat install there are a few extra steps, which is fine. My questions really are whether there is anything out of the ordinary that I need to be aware of? I am looking for some lessons learned on the topic. I have been reviewing the install document for crystal report server and a document from BMC on configuring the midtier to run reports on the web. Thanks Steve __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
