Moving to HP Service Manager 7
Hello there list, that's not going to be a final Good Bye (just some kind of ... :-). We are moving from our home build AR System (building for around 10 years), to an out of the box solution. Migration will take some time of course, so just a small Good Bye. The list has been/is a very cool, helpful, guidance, knowledge base, and friendly international people experience. Thanks a lot for that! Anyone else have been in contact with HP's SM 7, in the one or other way? Hope there is also such an approachable community around, like here! Best greetings to all from Germany, Robert ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Moving to HP Service Manager 7
HP's apps are a completely different animal. A Peregrine Falcon, in your case. You'll have to learn their programming language (like VB, I think), and that it will take more person-hours to get things done, and that the data model is far more normalized than even ITSM 7. Don't know about a list equivalent, though I hope for the best for you. I'm sure there's at least a yahoo group or something. Rick On Wed, Oct 29, 2008 at 6:15 AM, [EMAIL PROTECTED]wrote: ** Hello there list, that's not going to be a final Good Bye (just some kind of ... :-). We are moving from our home build AR System (building for around 10 years), to an out of the box solution. Migration will take some time of course, so just a small Good Bye. The list has been/is a very cool, helpful, guidance, knowledge base, and friendly international people experience. Thanks a lot for that! Anyone else have been in contact with HP's SM 7, in the one or other way? Hope there is also such an approachable community around, like here! Best greetings to all from Germany, Robert __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Best practice? Email engine with two Remedy servers on a single unix box
Steve, I guess if you used something like DSO then you could kind of do that. But If load is not your reason for wanting to do this... then can you explain why you want to do this? I am fairly certain that this setup would be non-standard. Generally that means that the option was either out of scope or that there were decisions made that make that feature impractical or maybe even impossible from a technical perspective. However, I now of no reason why you can not have two Email Engines install on a single host. (and pointed at different ARS servers.) Maybe that is really the question you were trying to ask? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Oct 28, 2008 at 6:33 PM, Steve McDonald [EMAIL PROTECTED] wrote: ** Can I do a single email engine to service two Remedy servers? Load isn't an issue as these are my DEV QA servers. My Informix DBs for both are remote. Remedy v7.1 on Solaris 10 Informix 10 Thanks in advance! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Shared Database Install
Frank, I do not know that this will do all of what you want it to do... but have you tried this? : Installing-710.pdf Pg 158 Command options to suppress installation forms To suppress the installation of all installation forms, including the User and Group forms, enter the following command: # ./ar_install -noschemas NOTE: Use this option only when you intend to immediately load forms from a previous installation of AR System. I would think it should be ok to use this option when installing multiple nodes to an app server cluster. Also... check out page 34... it has this to say: Upgrading servers in a server group To upgrade servers that are part of a server group, remember these guidelines: * Stop all AR System servers except the server that owns the Admin operation. (To verify this, open the Configuration tab on the AR System Administration: Server Information form, and make sure that the Disable Admin Operations check box is not selected.) * Upgrade the server that owns the Admin operation first. Select the Upgrade (AR System database) option during the upgrade. * Upgrade the other servers in the group next. Select the Share (AR System database) option. * Do not start the non-Admin servers before performing the upgrade installation on them. So ... maybe if the ARS Server is stopped then it can not talk to the DB? Maybe the Share install simply updates the file system and quietly errors about failed imports? (Or were you doing a clean host install on the other nodes in the cluster during your previous testing?) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Oct 28, 2008 at 3:26 PM, Frank Caruso [EMAIL PROTECTED] wrote: ** Migrating from a 6.3 database to 7.1p3. All home grown stuff with no OOB applications. Also migrating to brand new application hosts and database hosts. This will allow us to leave the entire production environment untouched while we do the upgrade. ARS is Solaris 9 with Sybase 12.5 on RHEL Abbreviated Steps: 1. Take a COLD copy of the production database and import to new database host. 2. Run 7.1 install on first server which will perform the necessary updates to the database. This will also include running email and flash boards install. 3. Run 7.1 install on second server and run as a shared install not upgrade. This will also include running email and flash boards install. Question: Step 3: All three installs appear to importing the same forms even though the first install took care of that. This step seems to take the longest, about 25 minutes. I'm talking about the Administrator, email and flash boards forms. A. Is is possible to run the shared install but have it not import anything but just install the necessary files on the host? B. If not, can I just copy the entire install directory from the first host to the second and make sure any host specific files are updated? I was able to actually do part B without any issues but wanted to get the communities take on doing an install that way. Thank you. Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Creating an Automated Email System
Hello List, I need some inputs on creating an Automated E-mail application where a Customer sends an ordinary e-mail to an inbox which will be submitted to the ARS Inbox. I am planning to have all the e-mails from this inbox get submitted to a holding form where I can have choice of creating a new ticket, add to existing ticket or deleting the e-mail. I am planning on having a filter fire when a new E-mail arrives so it gets submitted to the Email Holding form where agents can take further actions on the email. Any input will be much appreciated. Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Creating an Automated Email System
Not sure what help you require, but FWIW this is how I would approach it. First of all create your data form where the emails are stored. Try and keep the fields to a minimum to help the email submitter quickly create a ticket. Then build a control panel that views the data form and adds the functionality you described. In terms of delete I would be inclined to implement a soft delete using a Status in case of erroneous deletions. Finally create the email template from your data form, use Email Instructions to make the template the submitter uses to be as simple as possible. i.e. The body of the email gets parsed into a single char field without the need for the !12345678! field identifiers. And don't forget indexes and archiving if the volumes warrant it. HTH Matt Hello List, I need some inputs on creating an Automated E-mail application where a Customer sends an ordinary e-mail to an inbox which will be submitted to the ARS Inbox. I am planning to have all the e-mails from this inbox get submitted to a holding form where I can have choice of creating a new ticket, add to existing ticket or deleting the e-mail. I am planning on having a filter fire when a new E-mail arrives so it gets submitted to the Email Holding form where agents can take further actions on the email. Any input will be much appreciated. Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: DSO Question
Man, that's a heck of a lot of data to be pushing down the pipe via DSO. This statement... we would like that when server A is unavailable ...begs the question, Why is server A unavailable at times? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rudolf Schwarzkopf Sent: Tuesday, October 28, 2008 9:44 PM To: arslist@ARSLIST.ORG Subject: DSO Question ** Hi List, We have two ITSM 7 servers, each one used by different groups of users. However, we would like that when server A is unavailable, its users will be able to connect to server B. This way server B would hold server A data as well as its own data. Server A will just have server A data. In order to do that, we thought about using DSO. Has anyone configured DSO to synchronize ITSM 7.x servers? I know that a lot of mapping would need to be done in order to have the servers synched (Incident/Problem/Change/SLM/Foundation data). Is there any detailed documentation or mappings from BMC that can be used? I've found a white paper from BMC that describes how to configure ID prefixes to use DSO. However it is not detailed and a whole analysis will be required to know all the forms/fields that need to be mapped/synched. Is it feasible to synch Foundation data? (Remembering that IDs will be different in both servers, since server B is also used by another group of users). For instance, when an incident goes from server A to backup server B, if a field holds the support group ID, in server B the synched support group ID might be different. Or issued like this should not happen? Would DSO be the best approach to achieve this objective? Has anyone implemented another solution to achieve this kind of objective? Thanks, Rudolf __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Best practice? Email engine with two Remedy servers on a single unix box
I don't see why you couldn't. The EmailDaemon.properties file supports the definition of multiple arservers. The email engine should be able to connect to multiple servers in this way. It can read the mailbox config from each server and poll for messages from each server. Never tried it first hand, but it should be possible. com.remedy.arsys.emaildaemon.servers=server1 server2 com.remedy.arsys.emaildaemon.server1.Authentication= com.remedy.arsys.emaildaemon.server1.Interval=30 com.remedy.arsys.emaildaemon.server1.Language=en_US com.remedy.arsys.emaildaemon.server1.Password=xxx=== com.remedy.arsys.emaildaemon.server1.TCP= com.remedy.arsys.emaildaemon.server2.Authentication= com.remedy.arsys.emaildaemon.server2.Interval=30 com.remedy.arsys.emaildaemon.server2.Language=en_US com.remedy.arsys.emaildaemon.server2.Password=xxx=== com.remedy.arsys.emaildaemon.server2.TCP= Not too sure of the com.remedy.arsys.emaildaemon.servers value format, just guessing with the space, but it looks like other java properties files use this notation. To Carey's point, there are no issues with running multiple email engines on the same host. Axton Grams On Tue, Oct 28, 2008 at 7:43 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** This in my opinion may not be possible as the core configuration and data forms supporting the email engine have to reside on the AR Server that the Email Engine services. The Email Engine looks for these forms and I'm pretty sure if they are missing, it would complain about their absense. Joe From: Steve McDonald [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, October 28, 2008 7:33:11 PM Subject: Best practice? Email engine with two Remedy servers on a single unix box ** Can I do a single email engine to service two Remedy servers? Load isn't an issue as these are my DEV QA servers. My Informix DBs for both are remote. Remedy v7.1 on Solaris 10 Informix 10 Thanks in advance! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Who has done any password management while using AREA LDAP Authentication
ITSM 7, ARS 7.1 Our issue is that while our LDAP password rules are good, we have some accounts solely in Remedy (utility accounts) for which we need to enforce password rules. The password Management function does not look like an option. We'd need to keep it disabled for the LDAP folks (99%) which would be a logistical nightmare. I'm leaning towards disabling the password change abilities for all users except contact people admin. I'm on a short deadline to come up with a solution, and the volume of passwords we would have to manage would be minimal. TIA -- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Who has done any password management while using AREA LDAP Authentication
Review the OOTB workflow and determine if you can add a qualification where password is not null should work. -Original Message- From: Danaceau, Chris [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 29 Oct 2008 9:04 am Subject: Who has done any password management while using AREA LDAP Authentication ** ITSM 7, ARS 7.1 Our issue is that while our LDAP password rules are good, we have some accounts solely in Remedy (utility accounts) for which we need to enforce password rules. The password Management function does not look like an option. We'd need to keep it disabled for the LDAP folks (99%) which would be a logistical nightmare. I'm leaning towards disabling the password change abilities for all users except contact people admin. I'm on a short deadline to come up with a solution, and the volume of passwords we would have to manage would be minimal. TIA -- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae’s approval. If received in error, contact the sender and delete them. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Who has done any password management while using AREA LDAP Authentication
I haven't used Remedy's password management, but Roger's suggestion sounds good if Remedy will let you evaluate the password field contents in a qualification. I don't think it will let you directly do that, though. If that's true, how about a naming convention on the utility accounts that you could search against (i.e., util-1, util-2, etc.), or perhaps even adding an (admittedly unsupported) selection field on the User form to mark the accounts you want to exclude. David D. Review the OOTB workflow and determine if you can add a qualification where password is not null should work. -Original Message- From: Danaceau, Chris [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Wed, 29 Oct 2008 9:04 am Subject: Who has done any password management while using AREA LDAP Authentication ** ITSM 7, ARS 7.1 Our issue is that while our LDAP password rules are good, we have some accounts solely in Remedy (utility accounts) for which we need to enforce password rules. The password Management function does not look like an option. We'd need to keep it disabled for the LDAP folks (99%) which would be a logistical nightmare. I'm leaning towards disabling the password change abilities for all users except contact people admin. I'm on a short deadline to come up with a solution, and the volume of passwords we would have to manage would be minimal. -- David Durling 706-542-0223 Enterprise IT Services [EMAIL PROTECTED] University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Who has done any password management while using AREA LDAP Authentication
On 7.1 there is the Disable Password Management For This User checkbox All you would have to do is to add code to set that field automatically if the password is null Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Durling Sent: Wednesday, October 29, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: Re: Who has done any password management while using AREA LDAP Authentication I haven't used Remedy's password management, but Roger's suggestion sounds good if Remedy will let you evaluate the password field contents in a qualification. I don't think it will let you directly do that, though. If that's true, how about a naming convention on the utility accounts that you could search against (i.e., util-1, util-2, etc.), or perhaps even adding an (admittedly unsupported) selection field on the User form to mark the accounts you want to exclude. David D. Review the OOTB workflow and determine if you can add a qualification where password is not null should work. -Original Message- From: Danaceau, Chris [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Wed, 29 Oct 2008 9:04 am Subject: Who has done any password management while using AREA LDAP Authentication ** ITSM 7, ARS 7.1 Our issue is that while our LDAP password rules are good, we have some accounts solely in Remedy (utility accounts) for which we need to enforce password rules. The password Management function does not look like an option. We'd need to keep it disabled for the LDAP folks (99%) which would be a logistical nightmare. I'm leaning towards disabling the password change abilities for all users except contact people admin. I'm on a short deadline to come up with a solution, and the volume of passwords we would have to manage would be minimal. -- David Durling 706-542-0223 Enterprise IT Services [EMAIL PROTECTED] University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal Report Question - SOLVED
Huge thanks to all! Using a combination of ideas from you, here is what I
used (in case anyone wants to know):
Formula field 1: AM/PM =
if Time({Times__eSight.Start}) Time(12,00,00) then AM
else PM
Formula field 2: Day =
DayOfWeek ({Times__eSight.Start})
Formula field 3: Day/Shift =
~
if ([EMAIL PROTECTED] and [EMAIL PROTECTED]/PM} = PM or [EMAIL PROTECTED] and
[EMAIL PROTECTED]/PM} =AM) then S-M
Shift else
if ([EMAIL PROTECTED] and [EMAIL PROTECTED]/PM} = PM or [EMAIL PROTECTED] and
[EMAIL PROTECTED]/PM} =AM) then M-T
Shift else
if ([EMAIL PROTECTED] and [EMAIL PROTECTED]/PM} = PM or [EMAIL PROTECTED] and
[EMAIL PROTECTED]/PM} =AM) then T-W
Shift else
if ([EMAIL PROTECTED] and [EMAIL PROTECTED]/PM} = PM or [EMAIL PROTECTED] and
[EMAIL PROTECTED]/PM} =AM) then W-T
Shift else
if ([EMAIL PROTECTED] and [EMAIL PROTECTED]/PM} = PM or [EMAIL PROTECTED] and
[EMAIL PROTECTED]/PM} =AM) then T-F
Shift
~
Then I was able to group by Day/Shift, which gave me everything I needed!
Huge thanks to all again!!!
Shawn
___
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Re: Who has done any password management while using AREA LDAP Authentication
All of our customer accounts (170,000) that are populated from LDAP (and authenticate to LDAP) get this checkbox selected as part of the integration that creates their CTM:People and User records. The 300 manually created and managed support staff accounts with local passwords are left subject to the OOTB password management rules. It was not that hard to separate the two types of users in our case, and they have been coexisting with no apparent problems. One caution if you modify any of the password management workflow - if you ever apply any patch to the AR Server using the installer, it will restore the original OOTB version of the password management workflow. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, October 29, 2008 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: Who has done any password management while using AREA LDAP Authentication On 7.1 there is the Disable Password Management For This User checkbox All you would have to do is to add code to set that field automatically if the password is null Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Durling Sent: Wednesday, October 29, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: Re: Who has done any password management while using AREA LDAP Authentication I haven't used Remedy's password management, but Roger's suggestion sounds good if Remedy will let you evaluate the password field contents in a qualification. I don't think it will let you directly do that, though. If that's true, how about a naming convention on the utility accounts that you could search against (i.e., util-1, util-2, etc.), or perhaps even adding an (admittedly unsupported) selection field on the User form to mark the accounts you want to exclude. David D. Review the OOTB workflow and determine if you can add a qualification where password is not null should work. -Original Message- From: Danaceau, Chris [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Wed, 29 Oct 2008 9:04 am Subject: Who has done any password management while using AREA LDAP Authentication ** ITSM 7, ARS 7.1 Our issue is that while our LDAP password rules are good, we have some accounts solely in Remedy (utility accounts) for which we need to enforce password rules. The password Management function does not look like an option. We'd need to keep it disabled for the LDAP folks (99%) which would be a logistical nightmare. I'm leaning towards disabling the password change abilities for all users except contact people admin. I'm on a short deadline to come up with a solution, and the volume of passwords we would have to manage would be minimal. -- David Durling 706-542-0223 Enterprise IT Services [EMAIL PROTECTED] University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Job - 2 Month Contract - Kforce - Columbia, MD - Remedy Developer
I have a short term project until mid December in Columbia, MD for a Remedy Developer. Troubleshoot production issues. Discuss requirements with end users for small project development work. Required Skills: - Remedy AR System Version 6 and 7 experience - Incident, Problem, Change, and Asset Management - Remedy administration - C or Visual Studio # of Years Required: 5 Preferred Skills: Required Education: College Degree Expenses Allowed: All Schedule (days/hours): Monday-Friday 8am-5pm Joshua Kitchen Recruiter Kforce Technology Staffing Two Prestige Place Suite 350 Miamisburg, Ohio 45342 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell http://www.linkedin.com/in/joshkitchen Search Dayton, Ohio Jobs today! http://www.kforce.com/tech-jobs-Ohio http://www.kforce.com/Jobs/Search.aspx?Location=1039Specialty=Technolo gy-Jobsid=2189 Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are att7592f.gifatt75930.jpgatt75940.gifatt75941.jpg
JOB: Remedy Application Analyst on the Front Line Support Team- Downers Grove, IL - NO TRAVEL
We are seeking 2 Remedy Application Analysts for our Downers Grove, IL based Front Line Support Team. This is a permanent position with a generous salary, benefits and vacation package. NO TRAVEL is required. Front Line Support hours are 7am - 7pm CST. The Remedy Application Analyst will work 9 of those hours (based on preference) with one hour for lunch. If you are interested in this position, please email me your resume as a PDF or MS Word document as well as a good time to contact you. Job purpose: To support and be responsible for responding to Remedy Customer support requests via email, web submit, and phone. Responsibilities will include (but are not limited to) troubleshooting and resolving customer issues, running reports, documenting knowledge articles for purposes of archive and dissemination. Responsibilities will also include providing on-call (7 X 24 X 365) support on a rotational basis. The person in this role will have a general responsibility to support customers on a day-to-day basis and to maintain customer confidentiality within this role. Key responsibilities and accountabilities: * Provide support for Remedy End-User Customers both internal and external. * Provide direct support via phone and remote viewing when necessary * Provide indirect support via research, duplicating environments, through email, fax and voice mail capabilities. * Develop knowledge base articles for archiving and distribution. * Provide (7 X 24 X 365) on-call support on a rotational basis. * Setup, maintain and develop (as necessary) a personal application environment for testing, and training. * Develop and use existing Lab application servers to resolve customer issues. * Develop and run reports. * Develop and run reports for the Front Line Support Dept. * Resolve customer issues related to developing and running reports. * Work as part of the Front Line Support team, insure all SLA's are met or exceeded. * Keep abreast of all pertinent information and available data and resources. * Be aware of and use all technical guides for supported applications, release notes documents for supported applications, as well as all product updates and patch releases and related documentation for supported applications * Obtain and maintain membership in appropriate organizations, and tech groups relative to supported applications. * Obtain and maintain certifications necessary to support manufacturers' requirements for Application Direct Support. * Other Customer Support and Front Line Support related duties as may be required, or requested. Melissa Wish Corporate Recruiter Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings: 917-748-7104 E-Fax: 646-349-3799 Email: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] http://www.columnit.com www.columnit.com BMC Remedy Partner of the Year, 2000 - 2004 BMC Solution Partner of the Year, 2004 - 2006 BMC Fastest Growing Worldwide Partner, 2006 Inc. 500- Fastest Growing Private Companies, 2006 BMC Americas Worldwide Top Solution Provider, 2007 VARBusiness- North America's Largest 500 IT Solution Providers, 2007 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Job - 2 Month Contract - Kforce - Columbia, MD - Remedy Developer
Do you think this could be done with a quick on-site visit and then finish up remotely? _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kitchen, Joshua T Sent: Wednesday, October 29, 2008 10:52 AM To: arslist@ARSLIST.ORG Subject: Job - 2 Month Contract - Kforce - Columbia, MD - Remedy Developer I have a short term project until mid December in Columbia, MD for a Remedy Developer. Troubleshoot production issues. Discuss requirements with end users for small project development work. Required Skills: - Remedy AR System Version 6 and 7 experience - Incident, Problem, Change, and Asset Management - Remedy administration - C or Visual Studio # of Years Required: 5 Preferred Skills: Required Education: College Degree Expenses Allowed: All Schedule (days/hours): Monday-Friday 8am-5pm Joshua Kitchen Recruiter Kforce Technology Staffing Two Prestige Place Suite 350 Miamisburg, Ohio 45342 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell http://www.linkedin.com/in/joshkitchen View my profile on LinkedIn Search Dayton, Ohio Jobs today! http://www.kforce.com/Jobs/Search.aspx?Location=1039Specialty=Technology-J obsid=2189 http://www.kforce.com/tech-jobs-Ohio Great People = Great ResultsR Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.gifimage002.jpgimage003.gifimage004.jpg
CI Name Format
Hi, We have a requirement to enter?CI Names into Asset Managemen tthat are subject to change each time the asset is transferred.? The team also wants to have the CI Name equal to the unique name of the asset tag. I am not for this method - however I was wondering has anybody tried this type of methodology.? Also, what your thoughts are regaring the CI Name.? My understanding is that the CI Name is used in the CMDB to identify assets so if the asset tag is JMR452 - that's not much of a naming convention.? And changing the CI Name everytime an asset is moved sounds like an administrative disaster.? I recommended a fixed naming convention.? Am I off base:? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Email Security Key not working
Dear List, We have an “AR System Email Security” entry where “Key” = “Boo” and “UserName” = “superUser.” “superUser” has “Administrator” permissions, and so should be able to submit any form. Our email templates begin like this. . . #AR-Message-BeginDo Not Delete This Line Schema: ET:SoftwareInstall Server: rem2.jmu.edu Key: Boo Action: Submit # Values: Submit, Query Format: Short # Values: Short, Full . . .and they always worked, till now. When the Schema is “ET:SoftwareInstall” as shown above, we get a return message saying : Message Number: 353 Message Text: You have no access to form Appended Text: ET:SoftwareInstall If I log in as “superUser” I can submit an “ET:SoftwareInstall” entry from the User tool. Any idea what could be happening? Yes, the “AR System Email Security/Status” is “Enabled.” (ARS 7.1 patch 2, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University
Re: CI Name Format
My recollection of the ITIL concept of CI name is that it should be a generic identification of the function of the CI and should not include serial numbers, mfg information etc. There are no unique constraints on CI name either -- as you can have multiples in different datasets. There is a lot of good information in the Malcom Fry book - Step-by-Step Guide to Building a CMDB available through BMC. I can't find the section on CI naming but I do recall it being present. Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.5911 (phone) [EMAIL PROTECTED] www.Kohls.com Kathy Morris [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/29/2008 10:55 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject CI Name Format ** Hi, We have a requirement to enter CI Names into Asset Managemen tthat are subject to change each time the asset is transferred. The team also wants to have the CI Name equal to the unique name of the asset tag. I am not for this method - however I was wondering has anybody tried this type of methodology. Also, what your thoughts are regaring the CI Name. My understanding is that the CI Name is used in the CMDB to identify assets so if the asset tag is JMR452 - that's not much of a naming convention. And changing the CI Name everytime an asset is moved sounds like an administrative disaster. I recommended a fixed naming convention. Am I off base:? McCain or Obama? Stay up to date on the latest from the campaign trail with AOL News. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. image/jpeg
Opinion needed - Service hangs on db disconnect
Just looking for an opinion or two, anecdotes...etc...etc We've got a high availability setup with two SQL clusters. If one fails, the other takes over. This is usually just a second or two so the Remedy application servers rarely even hiccup when this occurs. There have been occasions though where the failover takes a couple minutes and/or the database just isn't available for a couple of minutes. Instead of reconnecting in the background, in those instances, the app actually locks and the app servers need to be bounced. Has anyone noticed this or something similar? If so, what is your opinion? Sorry this is a bit vague...I've just seen this behavior a few times and the reaction is just usually a bounce. Like to have something more concrete, or at least consensual, to pass along to users as to why... Anything's appreciated. Thanks! ARS 7.0.1 p007, SQL2K, ITSM 7.0.3 p006, Win2K3 servers Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks - 816-201-1823 - [EMAIL PROTECTED] - www.cerner.com -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Opinion needed - Service hangs on db disconnect (U)
UNCLASSIFIED Is ARS clustered as well or just SQL? Sandra Hennigan Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Wednesday, October 29, 2008 1:02 PM To: arslist@ARSLIST.ORG Subject: Opinion needed - Service hangs on db disconnect ** Just looking for an opinion or two, anecdotes...etc...etc We've got a high availability setup with two SQL clusters. If one fails, the other takes over. This is usually just a second or two so the Remedy application servers rarely even hiccup when this occurs. There have been occasions though where the failover takes a couple minutes and/or the database just isn't available for a couple of minutes. Instead of reconnecting in the background, in those instances, the app actually locks and the app servers need to be bounced. Has anyone noticed this or something similar? If so, what is your opinion? Sorry this is a bit vague...I've just seen this behavior a few times and the reaction is just usually a bounce. Like to have something more concrete, or at least consensual, to pass along to users as to why... Anything's appreciated. Thanks! ARS 7.0.1 p007, SQL2K, ITSM 7.0.3 p006, Win2K3 servers Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks - 816-201-1823 - [EMAIL PROTECTED] - www.cerner.com _ CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
JOB: US Cellular seeking Senior Mid Level
US Cellular is seeking a Remedy Developer in Chicago, IL. We are looking for Local candidates only. This is a full time permanent position. To Apply: *http://seeker.dice.com/jobsearch/servlet/JobSearch*http://seeker.dice.com/jobsearch/servlet/JobSearch ? op=302dockey=xml/5/6/[EMAIL PROTECTED]source=1 9FREE_TEXT=Remedy+Application+Developerrating=99 Participate in Remedy application development and enhancement activities. In a Remedy environment that is moving to the enterprise level. Requires the need to Design, and build multiple system interfaces in the SOA methodology. This role is responsible for Remedy development. Also responsible for thinking and creating out of the box designs and implementations utilizing many development skills outside of Remedy. Responsibilities: Participate in project estimating activities Participate in design reviews and provide input to the design recommendations Provide input to information / data flow This person will need the ability to mentor, and motivate Understand and comply to SDLC in all planning steps Ensure interface specifications are included in completed deliverable Identify applicable system platform, components, and dependencies Document the detailed application specifications Translate technical requirements into programmed application modules Develop / enhance software application modules Perform unit, system and integration testing and participate in capacity / performance testing of an application Create / test prototypes Understand and execute release management and change management processes for changes to business applications Identify, troubleshoot and resolve application issues and code defects; escalates as appropriate. Provide off hours support as required. Adapt to a constant and rapidly changing environment. Take ownership of a problem and stay with it through to resolution -- often involves coordinating the actions of people in other teams to achieve the desired result. Willingness to work in a role where the operation of availability and time- critical systems is routine. Qualifications: College degree, specialized training or equivalent work experience 5 to 7 years of relevant work experience Extensive knowledge of Remedy Application Development Understanding of at least one applicable programming language and design technique Knowledge of Systems Development Life Cycle (SDLC) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
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___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
REMEDY.ARF.CAI Error Message when Creating Request
Hello Listers I am receiving the following error when trying to create ticket from the Requester screen we are receiving the following message: The specified plug-in does not exist: REMEDY.ARF.CAI Below you will see some of my ar.cfg file: ( Any insight would be appreciated) Plugin: C:\Program Files\AR System Applications\(SERVERNAME)\BMC Remedy Change Management\bin\caieventcmd.dll Plugin: C:\Program Files\AR System Applications\(SERVERNAME)\BMC Remedy Change Management\bin\ardbcQuery.dll Plugin-Path: C:\Program Files\AR System Applications\(SERVERNAME)\BMC Atrium CMDB\server\bin Plugin: C:\Program Files\AR System Applications\(SERVERNAME)\BMC Remedy Change Management\bin\arfcbdata.dll Plugin: C:\Program Files\AR System Applications\(SERVERNAME)\BMC Remedy Incident Management\bin\caieventcmd.dll AE-Trace: ON AE-Trace-File: C:\Program Files\AR System\(SERVERNAME)\Arserver\Db\AeTrace.log AE-Log-File: C:\Program Files\AR System\(SERVERNAME)\Arserver\Db\ae.log AE-Log: ON CMDB-Install-Directory: C:\Program Files\AR System Applications\(SERVERNAME)\BMC Atrium CMDB Application-Enable: T Plugin: arapprove.dll Private-RPC-Socket: 390635 2 2 Private-RPC-Socket: 390620 2 2 Private-RPC-Socket: 390603 1 1 Private-RPC-Socket: 390601 1 1 Full-Text-Temp-Directory: C:\Documents and Settings\Local Settings\Temp Full-Text-Collection-Directory: C:\Program Files\Hummingbird\SearchServer60\fultext Full-Text-Configuration-Directory: C:\Program Files\Hummingbird\SearchServer60\fultext Plugin: arealdap.dll Plugin: ardbcldap.dll Plugin: ardbcconf.dll Plugin: FlashboardObject.dll Plugin: ServerAdmin.dll Plugin: reportplugin.dll Plugin: caieventcmd.dll Register-With-Portmapper: T Server-Name: (SERVERNAME) Db-Character-Set: UTF-16 Sybase-Server-Name: (SERVERNAME) Currency-Ratio-Client-Refresh-Interval: 60 Multiple-ARSystem-Servers: F Server-directory: C:\Program Files\AR System\(SERVERNAME)\Arserver\Db ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Opinion needed - Service hangs on db disconnect (U)
There are two in a production group -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Wednesday, October 29, 2008 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Opinion needed - Service hangs on db disconnect (U) UNCLASSIFIED Is ARS clustered as well or just SQL? Sandra Hennigan Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Wednesday, October 29, 2008 1:02 PM To: arslist@ARSLIST.ORG Subject: Opinion needed - Service hangs on db disconnect ** Just looking for an opinion or two, anecdotes...etc...etc We've got a high availability setup with two SQL clusters. If one fails, the other takes over. This is usually just a second or two so the Remedy application servers rarely even hiccup when this occurs. There have been occasions though where the failover takes a couple minutes and/or the database just isn't available for a couple of minutes. Instead of reconnecting in the background, in those instances, the app actually locks and the app servers need to be bounced. Has anyone noticed this or something similar? If so, what is your opinion? Sorry this is a bit vague...I've just seen this behavior a few times and the reaction is just usually a bounce. Like to have something more concrete, or at least consensual, to pass along to users as to why... Anything's appreciated. Thanks! ARS 7.0.1 p007, SQL2K, ITSM 7.0.3 p006, Win2K3 servers Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks - 816-201-1823 - [EMAIL PROTECTED] - www.cerner.com _ CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
JOB: US Cellular seeking Senior Mid Level
US Cellular is seeking a Remedy Developer in Chicago, IL. We are looking for Local candidates only. This is a full time permanent position. To Apply: * http://seeker.dice.com/jobsearch/servlet/JobSearch?op=302dockey=xml/5/6/[EMAIL PROTECTED]source=19FREE_TEXT=Remedy+Application+Developerrating=99 *http://seeker.dice.com/jobsearch/servlet/JobSearch?op=302dockey=xml/5/6/[EMAIL PROTECTED]source=19FREE_TEXT=Remedy+Application+Developerrating=99 Participate in Remedy application development and enhancement activities. In a Remedy environment that is moving to the enterprise level. Requires the need to Design, and build multiple system interfaces in the SOA methodology. This role is responsible for Remedy development. Also responsible for thinking and creating out of the box designs and implementations utilizing many development skills outside of Remedy. Responsibilities: Participate in project estimating activities Participate in design reviews and provide input to the design recommendations Provide input to information / data flow This person will need the ability to mentor, and motivate Understand and comply to SDLC in all planning steps Ensure interface specifications are included in completed deliverable Identify applicable system platform, components, and dependencies Document the detailed application specifications Translate technical requirements into programmed application modules Develop / enhance software application modules Perform unit, system and integration testing and participate in capacity/performance testing of an application Create / test prototypes Understand and execute release management and change management processes for changes to business applications Identify, troubleshoot and resolve application issues and code defects; escalates as appropriate. Provide off hours support as required. Adapt to a constant and rapidly changing environment. Take ownership of a problem and stay with it through to resolution -- often involves coordinating the actions of people in other teams to achieve the desired result. Willingness to work in a role where the operation of availability and time-critical systems is routine. Qualifications: College degree, specialized training or equivalent work experience 5 to 7 years of relevant work experience Extensive knowledge of Remedy Application Development Understanding of at least one applicable programming language and design technique Knowledge of Systems Development Life Cycle (SDLC) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adding days to a Date field in a qualification doesn't work
Mark, I'm having the same problems with Date fields for some time now (these are Date only fields, not Date/Time fields). I think it DOES have something to do with the quotation marks. When I do this: 'mydate' 6/21/2008 it works, But when I do: 'mydate' ($DATE$ - (((60 * 60) * 24) * 120)) It doesn't work. I've tried 'mydate' ($DATE$ - (((60 * 60) * 24) * 120)) as well. I've tried 'mydate' ($TIMESTAMP$ - (((60 * 60) * 24) * 120)) as well. I like LJ's suggestion, but the question is, where does the ztmp_datefield field go if you are doing a escalation? On every single record? (I would like to delete all records that are more than 120 days old) note to self: NEVER use date fields. ALWAYS use Date/Time fields and make the display type Date if you want a date field If 'mydate' was a date/time field (whether it be displayed as date or date/time) this query would work just fine Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Tuesday, October 28, 2008 6:56 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work An easy way to do this is to use the multipliers. You will also need to use $TIMESTAMP$ 'my_date_field' ($TIMESTAMP$ + (60*60*24*182)) $TIMESTAMP$ returns the number of seconds elapsed since midnight Coordinated Universal Time (UTC) of January 1, 1970. Guess what platform Remedy ARS was first built upon? That's right UNIX. There used to be 3 clients. Anyone know what they were? Note: Remedy ARS was built before there was a Public Internet. Come to think of it, there may have been 4 clients at one time, but there may not have been one for IBM OS/2. When you do it this way, you can substitute a $variable or a number whenever you like. I've tried that too, of course. When your my_date_field is a DATE field the example you're showing will n o t work. At least on my 6.3 patch 024 it just doesn't work. Thanks anyway! Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adding days to a Date field in a qualification doesn't work
Hi, Lisa: I have had to deal with a similar conversion. We have a Self-Service application that pushes entries into our Helpdesk form. The field on the Self-Service form is Date/Time. The field that this Self-Service date/time field is being pushed into is a DATE field. So, I did the following: I set a temp field with the input date, and then do a conversion. Set Fields 1: zTmpInteger = $InputDateTime$ Set Fields 2: zTmpInteger = TRUNC(($zTmpInteger$ / 86400)) + 2440588 The new zTimpInteger is pushed into my Date only field into the Helpdesk form. Note: 2440588 is the number of days between Jan 1, 4713 B.C. and Jan 1, 1970. It will always be the constant and will never change. Hope this helps, Michelle This app is on ARS 6.3, P23using Mid-Tier 7.0.1 patch 04. Kemes, Lisa [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/29/2008 12:45 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Adding days to a Date field in a qualification doesn't work Mark, I'm having the same problems with Date fields for some time now (these are Date only fields, not Date/Time fields). I think it DOES have something to do with the quotation marks. When I do this: 'mydate' 6/21/2008 it works, But when I do: 'mydate' ($DATE$ - (((60 * 60) * 24) * 120)) It doesn't work. I've tried 'mydate' ($DATE$ - (((60 * 60) * 24) * 120)) as well. I've tried 'mydate' ($TIMESTAMP$ - (((60 * 60) * 24) * 120)) as well. I like LJ's suggestion, but the question is, where does the ztmp_datefield field go if you are doing a escalation? On every single record? (I would like to delete all records that are more than 120 days old) note to self: NEVER use date fields. ALWAYS use Date/Time fields and make the display type Date if you want a date field If 'mydate' was a date/time field (whether it be displayed as date or date/time) this query would work just fine Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Tuesday, October 28, 2008 6:56 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work An easy way to do this is to use the multipliers. You will also need to use $TIMESTAMP$ 'my_date_field' ($TIMESTAMP$ + (60*60*24*182)) $TIMESTAMP$ returns the number of seconds elapsed since midnight Coordinated Universal Time (UTC) of January 1, 1970. Guess what platform Remedy ARS was first built upon? That's right UNIX. There used to be 3 clients. Anyone know what they were? Note: Remedy ARS was built before there was a Public Internet. Come to think of it, there may have been 4 clients at one time, but there may not have been one for IBM OS/2. When you do it this way, you can substitute a $variable or a number whenever you like. I've tried that too, of course. When your my_date_field is a DATE field the example you're showing will n o t work. At least on my 6.3 patch 024 it just doesn't work. Thanks anyway! Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. == ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adding days to a Date field in a qualification doesn't work
You could additionally push the value from the date/time field (integer) into a plain character field. This will give the usable date format, such as 10/27/2008 05:22:01AM. Then, you could do another set fields to the Date Field that takes just the first 10 characters of what is in the char field, and pushes that over to the date field. I'll bet that would work as long as you are not performing any math, but I've never tried it, so I'm not sure. Gary. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michelle Lucero Sent: Wednesday, October 29, 2008 1:30 PM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work ** Hi, Lisa: I have had to deal with a similar conversion. We have a Self-Service application that pushes entries into our Helpdesk form. The field on the Self-Service form is Date/Time. The field that this Self-Service date/time field is being pushed into is a DATE field. So, I did the following: I set a temp field with the input date, and then do a conversion. Set Fields 1: zTmpInteger = $InputDateTime$ Set Fields 2: zTmpInteger = TRUNC(($zTmpInteger$ / 86400)) + 2440588 The new zTimpInteger is pushed into my Date only field into the Helpdesk form. Note: 2440588 is the number of days between Jan 1, 4713 B.C. and Jan 1, 1970. It will always be the constant and will never change. Hope this helps, Michelle This app is on ARS 6.3, P23using Mid-Tier 7.0.1 patch 04. Kemes, Lisa [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/29/2008 12:45 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Adding days to a Date field in a qualification doesn't work Mark, I'm having the same problems with Date fields for some time now (these are Date only fields, not Date/Time fields). I think it DOES have something to do with the quotation marks. When I do this: 'mydate' 6/21/2008 it works, But when I do: 'mydate' ($DATE$ - (((60 * 60) * 24) * 120)) It doesn't work. I've tried 'mydate' ($DATE$ - (((60 * 60) * 24) * 120)) as well. I've tried 'mydate' ($TIMESTAMP$ - (((60 * 60) * 24) * 120)) as well. I like LJ's suggestion, but the question is, where does the ztmp_datefield field go if you are doing a escalation? On every single record? (I would like to delete all records that are more than 120 days old) note to self: NEVER use date fields. ALWAYS use Date/Time fields and make the display type Date if you want a date field If 'mydate' was a date/time field (whether it be displayed as date or date/time) this query would work just fine Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Tuesday, October 28, 2008 6:56 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work An easy way to do this is to use the multipliers. You will also need to use $TIMESTAMP$ 'my_date_field' ($TIMESTAMP$ + (60*60*24*182)) $TIMESTAMP$ returns the number of seconds elapsed since midnight Coordinated Universal Time (UTC) of January 1, 1970. Guess what platform Remedy ARS was first built upon? That's right UNIX. There used to be 3 clients. Anyone know what they were? Note: Remedy ARS was built before there was a Public Internet. Come to think of it, there may have been 4 clients at one time, but there may not have been one for IBM OS/2. When you do it this way, you can substitute a $variable or a number whenever you like. I've tried that too, of course. When your my_date_field is a DATE field the example you're showing will n o t work. At least on my 6.3 patch 024 it just doesn't work. Thanks anyway! Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original
Re: Adding days to a Date field in a qualification doesn't work
In this situation you would need the escalation to modify EVERY record, and have a series of filters fire on modify that performed the remove on only those records that matched -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Wednesday, October 29, 2008 11:46 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work Mark, I'm having the same problems with Date fields for some time now (these are Date only fields, not Date/Time fields). I think it DOES have something to do with the quotation marks. When I do this: 'mydate' 6/21/2008 it works, But when I do: 'mydate' ($DATE$ - (((60 * 60) * 24) * 120)) It doesn't work. I've tried 'mydate' ($DATE$ - (((60 * 60) * 24) * 120)) as well. I've tried 'mydate' ($TIMESTAMP$ - (((60 * 60) * 24) * 120)) as well. I like LJ's suggestion, but the question is, where does the ztmp_datefield field go if you are doing a escalation? On every single record? (I would like to delete all records that are more than 120 days old) note to self: NEVER use date fields. ALWAYS use Date/Time fields and make the display type Date if you want a date field If 'mydate' was a date/time field (whether it be displayed as date or date/time) this query would work just fine Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Tuesday, October 28, 2008 6:56 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work An easy way to do this is to use the multipliers. You will also need to use $TIMESTAMP$ 'my_date_field' ($TIMESTAMP$ + (60*60*24*182)) $TIMESTAMP$ returns the number of seconds elapsed since midnight Coordinated Universal Time (UTC) of January 1, 1970. Guess what platform Remedy ARS was first built upon? That's right UNIX. There used to be 3 clients. Anyone know what they were? Note: Remedy ARS was built before there was a Public Internet. Come to think of it, there may have been 4 clients at one time, but there may not have been one for IBM OS/2. When you do it this way, you can substitute a $variable or a number whenever you like. I've tried that too, of course. When your my_date_field is a DATE field the example you're showing will n o t work. At least on my 6.3 patch 024 it just doesn't work. Thanks anyway! Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
JOB: Column Technologies is seeking a Senior Level Remedy Architect based in the DC Metro Area
We are seeking a Senior level Remedy Architect based in the DC metro area. *This is a permanent position with a generous salary, bonus, benefits and vacation package. Candidates must have ITSM 7 implementation experience. Secret or Top Secret Clearance is a plus! If you're interested please email me your resume as a PDF or MS Word document and we can coordinate a time to talk. The job description is below. You will be employed at Column Technologies as a Senior Remedy Consulting Applications Engineer to architect, deploy, support, and in some cases, train the Remedy product for our growing global customer base. Your responsibilities will include but are not limited to: * Install and configuration BMC Remedy applications * Customize BMC Remedy applications * Implement integrations with BMC Remedy applications * Troubleshoot and support BMC Remedy based applications and systems * Draft technical installation, configuration and customization specification documents * Conduct requirements gathering workshops * Draft use cases and functional requirements documents * Communicate strategies and best practices for product implementation * Design custom or product-based solutions based on BMC Remedy applications * Demonstrate BMC Remedy products to customers * Respond to customer requests for product or solution information * Estimate level of effort to design or deploy products or solutions * Draft proposals and statements of work for solutions * Provide technical assistance in a pre-sales capacity * Mentor Junior Remedy Consultants You will primarily serve our customers who are located in the DC metro area but travel will be required based on project needs. Thanks! Melissa Wish Corporate Recruiter Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings: 917-748-7104 E-Fax: 646-349-3799 Email: [EMAIL PROTECTED] www.columnit.com BMC Remedy Partner of the Year 2000 - 2004 BMC Solution Partner of the Year 2004 - 2006 BMC Fastest Growing Worldwide Partner - 2006 Inc. 500 Fastest Growing Private Companies - 2006 BMC 2007 Americas and Worldwide Top Solution Provider VARBusiness- North America's Largest 500 IT Solution Providers, 2007 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CI Name Format
Kathy This can be a minefield, can you tell us all how you are updating CIs, through AIE automatically or manual process? And also what is the process around transferring an Asset. Matt From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: 29 October 2008 15:55 To: arslist@ARSLIST.ORG Subject: CI Name Format ** Hi, We have a requirement to enter CI Names into Asset Managemen tthat are subject to change each time the asset is transferred. The team also wants to have the CI Name equal to the unique name of the asset tag. I am not for this method - however I was wondering has anybody tried this type of methodology. Also, what your thoughts are regaring the CI Name. My understanding is that the CI Name is used in the CMDB to identify assets so if the asset tag is JMR452 - that's not much of a naming convention. And changing the CI Name everytime an asset is moved sounds like an administrative disaster. I recommended a fixed naming convention. Am I off base:? _ McCain or Obama? Stay up to date on the latest from the campaign trail with AOL News http://news.aol.com/elections?ncid=emlcntusnews0001 . __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Error during Import : a field exceeds the maximum size allowed. (ARERR 4226)
Hi all, I know this might be a silly question, but I cant seem to find the fieldId that was responsible for failure while importing record. The error says a field exceeds the maximum size, but it doesnt mention fieldID of that field. Is there a way to find it or am I missing something here? Thanks Chintan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Merging of non-reconciled child CIs
I'm looking for a method whereby I can enforce a slow and methodical inclusion of hosts into BMC ASSET from discovery tool datasets. By not auto-identifying BMC_ComputerSystem instances in the discovery tool dataset, I can prevent them from being merged into BMC ASSET unless a BMC_ComputerSystem instance already exists in BMC ASSET and can be matched via the identification group rules. However, for child CIs (harddrives, installed software, etc) I'd like to not have this same constraint. I want them to automatically merge with their parent BMC_ComputerSystem instance once that instance has been reconciled to a BMC ASSET computer system instance. It seems to me that when creating a merge activity, the include child CI's? option should facilitate this type of functionality. However, even when I set this option to yes Atrium refuses to merge Computer System child CIs with their associated parent instance. Can anyone shed some light on how best to achieve this sort of functionality (if its even possible)? I don't want to have to hand create each computer system child CI in BMC ASSET before their associated CIs in the discovery dataset can be merged, but I also don't want to firehose all the child CIs into BMC ASSET either, which is what happens when I auto-identify them. Tim O'Connor Staff Consultant Cell 925 324 6958 EMC² ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adding days to a Date field in a qualification doesn't work
This is good advice, but none of my fields are Date/Time fields, they are all Date Fields only. Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michelle Lucero Sent: Wednesday, October 29, 2008 2:30 PM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work ** Hi, Lisa: I have had to deal with a similar conversion. We have a Self-Service application that pushes entries into our Helpdesk form. The field on the Self-Service form is Date/Time. The field that this Self-Service date/time field is being pushed into is a DATE field. So, I did the following: I set a temp field with the input date, and then do a conversion. Set Fields 1: zTmpInteger = $InputDateTime$ Set Fields 2: zTmpInteger = TRUNC(($zTmpInteger$ / 86400)) + 2440588 The new zTimpInteger is pushed into my Date only field into the Helpdesk form. Note: 2440588 is the number of days between Jan 1, 4713 B.C. and Jan 1, 1970. It will always be the constant and will never change. Hope this helps, Michelle This app is on ARS 6.3, P23using Mid-Tier 7.0.1 patch 04. Kemes, Lisa [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/29/2008 12:45 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Adding days to a Date field in a qualification doesn't work Mark, I'm having the same problems with Date fields for some time now (these are Date only fields, not Date/Time fields). I think it DOES have something to do with the quotation marks. When I do this: 'mydate' 6/21/2008 it works, But when I do: 'mydate' ($DATE$ - (((60 * 60) * 24) * 120)) It doesn't work. I've tried 'mydate' ($DATE$ - (((60 * 60) * 24) * 120)) as well. I've tried 'mydate' ($TIMESTAMP$ - (((60 * 60) * 24) * 120)) as well. I like LJ's suggestion, but the question is, where does the ztmp_datefield field go if you are doing a escalation? On every single record? (I would like to delete all records that are more than 120 days old) note to self: NEVER use date fields. ALWAYS use Date/Time fields and make the display type Date if you want a date field If 'mydate' was a date/time field (whether it be displayed as date or date/time) this query would work just fine Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Tuesday, October 28, 2008 6:56 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work An easy way to do this is to use the multipliers. You will also need to use $TIMESTAMP$ 'my_date_field' ($TIMESTAMP$ + (60*60*24*182)) $TIMESTAMP$ returns the number of seconds elapsed since midnight Coordinated Universal Time (UTC) of January 1, 1970. Guess what platform Remedy ARS was first built upon? That's right UNIX. There used to be 3 clients. Anyone know what they were? Note: Remedy ARS was built before there was a Public Internet. Come to think of it, there may have been 4 clients at one time, but there may not have been one for IBM OS/2. When you do it this way, you can substitute a $variable or a number whenever you like. I've tried that too, of course. When your my_date_field is a DATE field the example you're showing will n o t work. At least on my 6.3 patch 024 it just doesn't work. Thanks anyway! Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. == __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Re: Adding days to a Date field in a qualification doesn't work
You can create a form with only 1 record on it and have the escalation fire against that form. i.e. Create a form ArchiveEscalationControl Put a Date Only field on it ArchiveDate Create an Escalation Do Work that runs against ArchiveEscalationControl Escalation does a Set fields to add 1 to ArchiveDate Escalation could then do a Run-Process action Application-Query-Delete-Entry Form to Clean Up ( 'Date Modified' = $ArchiveDate$ ) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Wednesday, October 29, 2008 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work Mark, I'm having the same problems with Date fields for some time now (these are Date only fields, not Date/Time fields). I think it DOES have something to do with the quotation marks. When I do this: 'mydate' 6/21/2008 it works, But when I do: 'mydate' ($DATE$ - (((60 * 60) * 24) * 120)) It doesn't work. I've tried 'mydate' ($DATE$ - (((60 * 60) * 24) * 120)) as well. I've tried 'mydate' ($TIMESTAMP$ - (((60 * 60) * 24) * 120)) as well. I like LJ's suggestion, but the question is, where does the ztmp_datefield field go if you are doing a escalation? On every single record? (I would like to delete all records that are more than 120 days old) note to self: NEVER use date fields. ALWAYS use Date/Time fields and make the display type Date if you want a date field If 'mydate' was a date/time field (whether it be displayed as date or date/time) this query would work just fine Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Tuesday, October 28, 2008 6:56 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work An easy way to do this is to use the multipliers. You will also need to use $TIMESTAMP$ 'my_date_field' ($TIMESTAMP$ + (60*60*24*182)) $TIMESTAMP$ returns the number of seconds elapsed since midnight Coordinated Universal Time (UTC) of January 1, 1970. Guess what platform Remedy ARS was first built upon? That's right UNIX. There used to be 3 clients. Anyone know what they were? Note: Remedy ARS was built before there was a Public Internet. Come to think of it, there may have been 4 clients at one time, but there may not have been one for IBM OS/2. When you do it this way, you can substitute a $variable or a number whenever you like. I've tried that too, of course. When your my_date_field is a DATE field the example you're showing will n o t work. At least on my 6.3 patch 024 it just doesn't work. Thanks anyway! Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Error during Import : a field exceeds the maximum size allowed. (ARERR 4226)
You could try turning on filter logging...it may be a push to another form that's causing the issue... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah Sent: Wednesday, October 29, 2008 1:54 PM To: arslist@ARSLIST.ORG Subject: Error during Import : a field exceeds the maximum size allowed. (ARERR 4226) ** Hi all, I know this might be a silly question, but I cant seem to find the fieldId that was responsible for failure while importing record. The error says a field exceeds the maximum size, but it doesnt mention fieldID of that field. Is there a way to find it or am I missing something here? Thanks Chintan. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Who has done any password management while using AREA LDAP Authentication
Correct me if I'm wrong, but anyone with an LDAP account could update their password (for instance to password). That would give them a weak password, they would subsequently NOT authenticate through LDAP - by virtue of having a non NULL password, and they would still not be subject to any password management. To reiterate, this is a security finding that we have to ENSURE strong password management. -- Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, October 29, 2008 10:31 AM To: arslist@ARSLIST.ORG Subject: Re: Who has done any password management while using AREA LDAP Authentication All of our customer accounts (170,000) that are populated from LDAP (and authenticate to LDAP) get this checkbox selected as part of the integration that creates their CTM:People and User records. The 300 manually created and managed support staff accounts with local passwords are left subject to the OOTB password management rules. It was not that hard to separate the two types of users in our case, and they have been coexisting with no apparent problems. One caution if you modify any of the password management workflow - if you ever apply any patch to the AR Server using the installer, it will restore the original OOTB version of the password management workflow. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, October 29, 2008 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: Who has done any password management while using AREA LDAP Authentication On 7.1 there is the Disable Password Management For This User checkbox All you would have to do is to add code to set that field automatically if the password is null Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Durling Sent: Wednesday, October 29, 2008 8:49 AM To: arslist@ARSLIST.ORG Subject: Re: Who has done any password management while using AREA LDAP Authentication I haven't used Remedy's password management, but Roger's suggestion sounds good if Remedy will let you evaluate the password field contents in a qualification. I don't think it will let you directly do that, though. If that's true, how about a naming convention on the utility accounts that you could search against (i.e., util-1, util-2, etc.), or perhaps even adding an (admittedly unsupported) selection field on the User form to mark the accounts you want to exclude. David D. Review the OOTB workflow and determine if you can add a qualification where password is not null should work. -Original Message- From: Danaceau, Chris [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Wed, 29 Oct 2008 9:04 am Subject: Who has done any password management while using AREA LDAP Authentication ** ITSM 7, ARS 7.1 Our issue is that while our LDAP password rules are good, we have some accounts solely in Remedy (utility accounts) for which we need to enforce password rules. The password Management function does not look like an option. We'd need to keep it disabled for the LDAP folks (99%) which would be a logistical nightmare. I'm leaning towards disabling the password change abilities for all users except contact people admin. I'm on a short deadline to come up with a solution, and the volume of passwords we would have to manage would be minimal. -- David Durling 706-542-0223 Enterprise IT Services [EMAIL PROTECTED] University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Shared Database Install
ok ... I retested and the install of ARS did not update any forms when done as a shared install I really thought the first time I did the share that it updated the forms again. On Wed, Oct 29, 2008 at 7:59 AM, Carey Matthew Black [EMAIL PROTECTED]wrote: Frank, I do not know that this will do all of what you want it to do... but have you tried this? : Installing-710.pdf Pg 158 Command options to suppress installation forms To suppress the installation of all installation forms, including the User and Group forms, enter the following command: # ./ar_install -noschemas NOTE: Use this option only when you intend to immediately load forms from a previous installation of AR System. I would think it should be ok to use this option when installing multiple nodes to an app server cluster. Also... check out page 34... it has this to say: Upgrading servers in a server group To upgrade servers that are part of a server group, remember these guidelines: * Stop all AR System servers except the server that owns the Admin operation. (To verify this, open the Configuration tab on the AR System Administration: Server Information form, and make sure that the Disable Admin Operations check box is not selected.) * Upgrade the server that owns the Admin operation first. Select the Upgrade (AR System database) option during the upgrade. * Upgrade the other servers in the group next. Select the Share (AR System database) option. * Do not start the non-Admin servers before performing the upgrade installation on them. So ... maybe if the ARS Server is stopped then it can not talk to the DB? Maybe the Share install simply updates the file system and quietly errors about failed imports? (Or were you doing a clean host install on the other nodes in the cluster during your previous testing?) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Oct 28, 2008 at 3:26 PM, Frank Caruso [EMAIL PROTECTED] wrote: ** Migrating from a 6.3 database to 7.1p3. All home grown stuff with no OOB applications. Also migrating to brand new application hosts and database hosts. This will allow us to leave the entire production environment untouched while we do the upgrade. ARS is Solaris 9 with Sybase 12.5 on RHEL Abbreviated Steps: 1. Take a COLD copy of the production database and import to new database host. 2. Run 7.1 install on first server which will perform the necessary updates to the database. This will also include running email and flash boards install. 3. Run 7.1 install on second server and run as a shared install not upgrade. This will also include running email and flash boards install. Question: Step 3: All three installs appear to importing the same forms even though the first install took care of that. This step seems to take the longest, about 25 minutes. I'm talking about the Administrator, email and flash boards forms. A. Is is possible to run the shared install but have it not import anything but just install the necessary files on the host? B. If not, can I just copy the entire install directory from the first host to the second and make sure any host specific files are updated? I was able to actually do part B without any issues but wanted to get the communities take on doing an install that way. Thank you. Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CI Name Format
Hi, Unfortunately there is not a process for transferring the asset - they believe they can just give the asset a different name. We are updating CI's manually. Can the CI name be the asset tag number? I could not find the CI naming convention in the Malcom Fry book either. -Original Message- From: Matt Worsdell [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 29 Oct 2008 3:29 pm Subject: Re: CI Name Format ** Kathy This can be a minefield, can you tell us all how you are updating CIs, through AIE automatically or manual process? And also what is the process around “transferring” an Asset. Matt From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: 29 October 2008 15:55 To: arslist@ARSLIST.ORG Subject: CI Name Format ** Hi, We have a requirement to enter CI Names into Asset Managemen tthat are subject to change each time the asset is transferred. The team also wants to have the CI Name equal to the unique name of the asset tag. I am not for this method - however I was wondering has anybody tried this type of methodology. Also, what your thoughts are regaring the CI Name. My understanding is that the CI Name is used in the CMDB to identify assets so if the asset tag is JMR452 - that's not much of a naming convention. And changing the CI Name everytime an asset is moved sounds like an administrative disaster. I recommended a fixed naming convention. Am I off base:? McCain or Obama? Stay up to date on the latest from the campaign trail with AOL News. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adding days to a Date field in a qualification doesn't work
I checked in the documentation and found that both $DATE$ and $TIMESTAMP$ resolve to current date when used with a Date field (not to be confused with a Date/Time field set to display as Date). It appears that the arithmetic is not being performed in the comparisons. 'my_date_field' ($DATE$ - 120) and 'my_date_field' ($DATE$ - 120) is functioning the same as 'my_date_field' $DATE$ Looking through documentation, I was not able to find examples of Advanced Searches using a Date field with addition or subtraction. I do know that setting a Date field with $DATE$ + X, one must use number of days and not seconds to for the addition to work properly. Has anyone asked Support if this is supposed work like addition/subtraction with a Date/Time field? Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Milke Sent: Tuesday, October 28, 2008 6:56 AM To: arslist@ARSLIST.ORG Subject: Re: Adding days to a Date field in a qualification doesn't work An easy way to do this is to use the multipliers. You will also need to use $TIMESTAMP$ 'my_date_field' ($TIMESTAMP$ + (60*60*24*182)) $TIMESTAMP$ returns the number of seconds elapsed since midnight Coordinated Universal Time (UTC) of January 1, 1970. Guess what platform Remedy ARS was first built upon? That's right UNIX. There used to be 3 clients. Anyone know what they were? Note: Remedy ARS was built before there was a Public Internet. Come to think of it, there may have been 4 clients at one time, but there may not have been one for IBM OS/2. When you do it this way, you can substitute a $variable or a number whenever you like. I've tried that too, of course. When your my_date_field is a DATE field the example you're showing will n o t work. At least on my 6.3 patch 024 it just doesn't work. Thanks anyway! Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Creating an Automated Email System
You might want to try to automate this a little by creating a form that stores keywords to look for in an e-mail and push data to create an entry in whatever system you want. Also keep in mind Oracle is case sensitive if that is your DB. In my previous job we did something similar by allowing departments to create their own front end interface that sent an e-mail to remedy to generate tickets. If the user replied it would go into the worklog of the ticket and in some cases re-open it if it was resolved. The only thing to be careful of is if the system you are getting an e-mail from is an automated system that sends auto-replies. You can get into an e-mail loop and you have to build code to handle that. Thanks, Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell Sent: Wednesday, October 29, 2008 8:13 AM To: arslist@ARSLIST.ORG Subject: Re: Creating an Automated Email System Not sure what help you require, but FWIW this is how I would approach it. First of all create your data form where the emails are stored. Try and keep the fields to a minimum to help the email submitter quickly create a ticket. Then build a control panel that views the data form and adds the functionality you described. In terms of delete I would be inclined to implement a soft delete using a Status in case of erroneous deletions. Finally create the email template from your data form, use Email Instructions to make the template the submitter uses to be as simple as possible. i.e. The body of the email gets parsed into a single char field without the need for the !12345678! field identifiers. And don't forget indexes and archiving if the volumes warrant it. HTH Matt Hello List, I need some inputs on creating an Automated E-mail application where a Customer sends an ordinary e-mail to an inbox which will be submitted to the ARS Inbox. I am planning to have all the e-mails from this inbox get submitted to a holding form where I can have choice of creating a new ticket, add to existing ticket or deleting the e-mail. I am planning on having a filter fire when a new E-mail arrives so it gets submitted to the Email Holding form where agents can take further actions on the email. Any input will be much appreciated. Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Error during Import : a field exceeds the maximum size allowed. (ARERR 4226)
I verified that there is no workflow firing on Merge for that form. Thanks Chintan. --- On Wed, 10/29/08, LJ Longwing [EMAIL PROTECTED] wrote: From: LJ Longwing [EMAIL PROTECTED] Subject: Re: Error during Import : a field exceeds the maximum size allowed. (ARERR 4226) To: arslist@ARSLIST.ORG Date: Wednesday, October 29, 2008, 1:19 PM ** You could try turning on filter logging...it may be a push to another form that's causing the issue... From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah Sent: Wednesday, October 29, 2008 1:54 PM To: arslist@ARSLIST.ORG Subject: Error during Import : a field exceeds the maximum size allowed. (ARERR 4226) ** Hi all, I know this might be a silly question, but I cant seem to find the fieldId that was responsible for failure while importing record. The error says a field exceeds the maximum size, but it doesnt mention fieldID of that field. Is there a way to find it or am I missing something here? Thanks Chintan. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CI Name Format
Best practice is to define a naming standard that can be used universally. For example: Class_AssetTag = ComputerSystem_1234 Taking ComputerSystems, Ideally the name should not use serial number as that is not unique, rather use the name given to the computer which many organisations duplicate as the AssetTag. The key thing is that the Asset Tag is unique. If I were implementing CMDB in your organisation I’d be going back to basics in order to define what the Configuration Management process is. There is nothing wrong with renaming an asset per se, however this should be carefully managed to ensure the CMDB is correctly updated with new relationships and attributes. If you were using discovery tools then a duplicate could be created where a match on name was not found, however as you are manually managing your data you may find that issue does not arise, if strict procedures are put in place. Without a proper process your data is not going to be controlled, and that is one of the main reasons for using a CMDB. My personal view is with you, to enable control it is much easier to define the name of the device to match an asset tag which is applied to the CI from the outset, and if the CI is ever rebuilt and reused it keeps the same tag. Caveat – I’m referring to physical CIs, a different approach is sometimes defined for logical and software CIs. Matt From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: 29 October 2008 20:42 To: arslist@ARSLIST.ORG Subject: Re: CI Name Format ** Hi, Unfortunately there is not a process for transferring the asset - they believe they can just give the asset a different name. We are updating CI's manually. Can the CI name be the asset tag number? I could not find the CI naming convention in the Malcom Fry book either. -Original Message- From: Matt Worsdell [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 29 Oct 2008 3:29 pm Subject: Re: CI Name Format ** Kathy This can be a minefield, can you tell us all how you are updating CIs, through AIE automatically or manual process? And also what is the process around “transferring” an Asset. Matt From: Action Request System discussion list(ARSList) [ mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: 29 October 2008 15:55 To: mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: CI Name Format ** Hi, We have a requirement to enter CI Names into Asset Managemen tthat are subject to change each time the asset is transferred. The team also wants to have the CI Name equal to the unique name of the asset tag. I am not for this method - however I was wondering has anybody tried this type of methodology. Also, what your thoughts are regaring the CI Name. My understanding is that the CI Name is used in the CMDB to identify assets so if the asset tag is JMR452 - that's not much of a naming convention. And changing the CI Name everytime an asset is moved sounds like an administrative disaster. I recommended a fixed naming convention. Am I off base:? _ McCain or Obama? Stay up to date on the latest from the campaign trail with http://news.aol.com/elections?ncid=emlcntusnews0001 AOL News. __Platinum Sponsor: http://www.rmsportal.com/ www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: http://www.rmsportal.com/ www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Merging of non-reconciled child CIs
Tim If the child CIs have not been given an RE id then they won't merge. You could run a separate merge activity with auto discover on, or alternatively a copy job and specify the classes for inclusion. Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim O'Connor Sent: 29 October 2008 20:07 To: arslist@ARSLIST.ORG Subject: Merging of non-reconciled child CIs I'm looking for a method whereby I can enforce a slow and methodical inclusion of hosts into BMC ASSET from discovery tool datasets. By not auto-identifying BMC_ComputerSystem instances in the discovery tool dataset, I can prevent them from being merged into BMC ASSET unless a BMC_ComputerSystem instance already exists in BMC ASSET and can be matched via the identification group rules. However, for child CIs (harddrives, installed software, etc) I'd like to not have this same constraint. I want them to automatically merge with their parent BMC_ComputerSystem instance once that instance has been reconciled to a BMC ASSET computer system instance. It seems to me that when creating a merge activity, the include child CI's? option should facilitate this type of functionality. However, even when I set this option to yes Atrium refuses to merge Computer System child CIs with their associated parent instance. Can anyone shed some light on how best to achieve this sort of functionality (if its even possible)? I don't want to have to hand create each computer system child CI in BMC ASSET before their associated CIs in the discovery dataset can be merged, but I also don't want to firehose all the child CIs into BMC ASSET either, which is what happens when I auto-identify them. Tim O'Connor Staff Consultant Cell 925 324 6958 EMC² ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Product Categories CMDB Verification
Hi All - we are going to be moving to ITSM 7 in the next few months but we wanted to verify some things before we go too far have to do a lot of rework. What we wanted to verify was the Product Catalog. We are assuming that the CMDB, Incident (Assignment Resolution), Change, Knowledge Management, ... use the same catalog (e.g., if we add something it is available in all the modules). Is that correct or am I way off base? Thanks!!! Christie Pargeter Legacy Health System IS - Programming SR Technical Analyst [EMAIL PROTECTED] System Office tel: 503-415-5149 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Ivy.gif
Re: Product Categories CMDB Verification
Each product category can be allocated to whatever modules you want them to appear in. It can be assigned to all modules, or any combination of modules that you wish. Matt Ferrigno On Wed, Oct 29, 2008 at 7:00 PM, Pargeter, Christie :CO IS [EMAIL PROTECTED] wrote: ** Hi All - we are going to be moving to ITSM 7 in the next few months but we wanted to verify some things before we go too far have to do a lot of rework. What we wanted to verify was the Product Catalog. We are assuming that the CMDB, Incident (Assignment Resolution), Change, Knowledge Management, ... use the same catalog (e.g., if we add something it is available in all the modules). Is that correct or am I way off base? Thanks!!! -- *Christie Pargeter * * Legacy Health System IS - Programming SR Technical Analyst * [EMAIL PROTECTED] * **System Office* tel: 503-415-5149 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Merging of non-reconciled child CIs
Matt, It sounds like the functionality I am looking for is not there. I was hoping for some kind of middle ground between manually adding every CI into BMC ASSET then reconciling to get the attributes synced up (very slow), or auto-identifying all CIs in the discovery dataset and firehosing them all into BMC ASSET (very fast, but difficult to validate). If you were only forced to manually populate Computer System CIs into BMC ASSET, and the discovery dataset child CIs could auto-identify once their computer system parent was identified, it would be a very good compromise. On this same topic, computer system child CIs should also have the option of inheriting ownership/support data/relationships and asset lifecycle data/relationships from their parent computer system CIs. A lot of work needs to be done here to enhance the maintainability of large CI count production datasets. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell Sent: Wednesday, October 29, 2008 3:15 PM To: arslist@ARSLIST.ORG Subject: Re: Merging of non-reconciled child CIs Tim If the child CIs have not been given an RE id then they won't merge. You could run a separate merge activity with auto discover on, or alternatively a copy job and specify the classes for inclusion. Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim O'Connor Sent: 29 October 2008 20:07 To: arslist@ARSLIST.ORG Subject: Merging of non-reconciled child CIs I'm looking for a method whereby I can enforce a slow and methodical inclusion of hosts into BMC ASSET from discovery tool datasets. By not auto-identifying BMC_ComputerSystem instances in the discovery tool dataset, I can prevent them from being merged into BMC ASSET unless a BMC_ComputerSystem instance already exists in BMC ASSET and can be matched via the identification group rules. However, for child CIs (harddrives, installed software, etc) I'd like to not have this same constraint. I want them to automatically merge with their parent BMC_ComputerSystem instance once that instance has been reconciled to a BMC ASSET computer system instance. It seems to me that when creating a merge activity, the include child CI's? option should facilitate this type of functionality. However, even when I set this option to yes Atrium refuses to merge Computer System child CIs with their associated parent instance. Can anyone shed some light on how best to achieve this sort of functionality (if its even possible)? I don't want to have to hand create each computer system child CI in BMC ASSET before their associated CIs in the discovery dataset can be merged, but I also don't want to firehose all the child CIs into BMC ASSET either, which is what happens when I auto-identify them. Tim O'Connor Staff Consultant Cell 925 324 6958 EMC² ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Creating an Automated Email System
My 2 cents to update an existing ticket from incoming emails. 1. Create a Staging Form that will have all the Incoming Emails. This staging form will have fields - Subject, Message, Incident ID, Task ID, and Service Request ID etc…. 2. Create Filter(s) that fires on submit with a Run If qualification(s) of INC0% or REQ0% or WO0% or TAS0% or CRQ% parse the respective number (using functions STRSTR, LTRIM, SUBSTR) and set it into the corresponding field. 3. Then, push it to the corresponding work log. This assumes that · The Subject Line of the email will contain Incident/Request/Work Order/Task ID. · It is an ITSM 7 environment. Thanks Mahesh On Wed, Oct 29, 2008 at 7:05 AM, Shrestha, Manjari R. [EMAIL PROTECTED] wrote: ** Hello List, I need some inputs on creating an Automated E-mail application where a Customer sends an ordinary e-mail to an inbox which will be submitted to the ARS Inbox. I am planning to have all the e-mails from this inbox get submitted to a holding form where I can have choice of creating a new ticket, add to existing ticket or deleting the e-mail. I am planning on having a filter fire when a new E-mail arrives so it gets submitted to the Email Holding form where agents can take further actions on the email. Any input will be much appreciated. Thanks! *Manjari R. Shrestha* Junior Programmer Analyst * * *SAIC*** 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
