Re: Permissions Issues - URGENT HELP NEEDED

[Muhlethaler, Laurie]

Rather not since it gives them Delete rights.


On Wed, 10 Dec 2008 15:42:53 -0800, Covert, Jack
<[EMAIL PROTECTED]> 
wrote:

>Can't you give them Incident Master rights?
>
>Jack Covert
>
>Corporate IT
>Enterprise Systems Management
>Remedy Support Team
>
>Remedy Support Team Home Page
>http://collaborate.mckesson.com/sites/esm/remedy
>
>Remedy FAQ Sessions on Thursdays @ 10:30 AM PT
>Details on Remedy Support Team Home Page
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:[EMAIL PROTECTED] On Behalf Of Muhlethaler, Laurie
>Sent: Wednesday, December 10, 2008 3:41 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: Permissions Issues - URGENT HELP NEEDED
>
>All ~ we are using (and want to keep) single-tenancy mode but we want
>our=20
>HD to have the ability to update any ticket.  I've listed their
>Support=20
>Group role as Help Desk but if an incident is submitted by someone
>outside=20
>of the HD, ownership is listed as the group who submitted the incident.
>
>This is as-designed, correct?  This should be simple to adjust but
since
>
>I'm still familiarizing myself with the ITSM Suite, I'm a little
>hesitant=20
>(OK - a lot).  Your help, as always, is greatly appreciated.
>
>
>On Thu, 4 Dec 2008 17:19:11 -0500, Jase Brandon
><[EMAIL PROTECTED]>=20
>wrote:
>
>>Hi Laurie,
>>What if any errors do you get when users try to modify a ticket they
>didn't
>>submit?
>>Anything in the logs?
>>
>>Thanks,
>>
>>Jase
>>
>>On Thu, Dec 4, 2008 at 12:52 AM, Muhlethaler, Laurie <
>>[EMAIL PROTECTED]> wrote:
>>
>>> **
>>>
>>> Listers ~ either I'm going insane or I'm just overlooking something
>>> simple.
>>>
>>>
>>>
>>> All of a sudden, our users cannot modify tickets that they did
not=20
>submit.
>>> The submitter mode is set to "Changeable" and has been since
>inception. =20
>We
>>> are/were planning on going live tomorrow morning and this stupid
>issue=20
>just
>>> popped up.  I'm at my wits end as I absolutely can't see what's
>causing=20
>this
>>> issue.
>>>
>>>
>>>
>>> Any help is greatly appreciated.
>>>
>>>
>>>
>>> *7.0.03 Patch 006*
>>>
>>> Service Desk
>>>
>>> Asset Management
>>>
>>>
>>>
>>>
>>>
>>> *Laurie Muhlethaler*
>>>
>>> First Republic Bank
>>>
>>> Remedy Developer / Administrator
>>>
>>> 415.364.4436
>>>
>>>
>>> [image: [First Republic Bank logo]]
>>> --
>>>   The information transmitted is intended only for the person or
>entity=20
>to
>>> which it is addressed and may contain confidential and/or privileged
>>> material. Any review, retransmission, dissemination or other use of,
>or
>>> taking of any action in reliance upon, this information by persons
or
>>> entities other than the intended recipient is prohibited. If you
>received
>>> this in error, please contact the sender and delete the material
from
>any
>>> computer. This message cannot be guaranteed to be secure or
>error-free.
>>>
>>> First Republic Bank and its related entities do not take
>responsibility
>>> for, or accept time-sensitive instructions sent by email
including=20
>orders,
>>> funds transfer instructions or stop payments on checks. All
>instructions=20
>of
>>> this nature must be handled by direct communication, not email.
>>>
>>> We reserve the right to monitor and review the content of all email
>>> communications sent or received. Emails sent to or from this address
>may=20
>be
>>> stored in accordance with regulatory requirements.
>>>
>>> First Republic Bank is a Division of Merrill Lynch Bank & Trust Co.,
>FSB
>>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
>Are"
>>> html___
>>
>>__
_
>
>
>>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>>
>
>---
-
>-=
>-
>The information transmitted is intended only for the person or entity
to
>=
>which it is addressed and may contain confidential and/or privileged =
>material. Any review, retransmission, dissemination or other use of, or
>=
>taking of any action in reliance upon, this information by persons or =
>entities other than the intended recipient is prohibited. If you =
>received this in error, please contact the sender and delete the =
>material from any computer. This message cannot be guaranteed to be =
>secure or error-free.
>=20
>First Republic Bank and its related entities do not take responsibility
>=
>for, or accept time-sensitive instructions sent by email including =
>orders, funds transfer instructions or stop payments on checks. All =
>instructions of this nature must be handled by direct communication,
not
>=
>email.
>=20
>We reserve the right to monitor and review the content of all email =
>communications sent or received. Emails sent to or from this address
may
>=
>be stored in accordance with regulatory requirements.
>=20
>First Republic Bank is a Division of M

Re: reset arrecond.log

[Robert Molenda]

Generally a 'rm' or 'del' works for me.

If the file does not exist it will be recreated.

Of course a 'rename A B;copy B ARCHIVE' is advisable as well

Robert

On Wed, Dec 10, 2008 at 2:22 PM, Drew Shuller <[EMAIL PROTECTED]> wrote:

> Anyone know how to reset arrecond.log? Ours has grown to 63 megs. Thanks
> in advance.
>
> Drew
>
>
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>



-- 
If it were not for the gutter, my mind would be homeless!

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Re: Migrator error

[Robert Molenda]

Can you please provide a sample list (short list) of Filters you are seeing
this on?

Also a DEF file of Source & Destination filter(s)  would be
good as a reference also.

There is some "character set" translation going on... which per your
environment "should not be happening"...

Thanks
Robert

On Wed, Dec 10, 2008 at 1:23 PM, Rob Wherry <[EMAIL PROTECTED]> wrote:

> **
>
> Nope English only on both servers and databases. I noticed that it happens
> on filters with DB.FieldName comparisons in the qualifiers. Migrator will
> migrate the filter fine but it frustrating looking through a list of filters
> for differences and half are red. Oh well.
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *strauss
> *Sent:* Wednesday, December 10, 2008 10:09 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Migrator error
>
>
>
> **
>
> No, I have not – and I have been using Migrator 7.1 from beta to patch 003
> on a fairly regular basis.  Do you have multiple languages installed on your
> server?  Mine is _*en*_ only, as is the underlying db.  It looks like
> something is stored in a Korean character set.
>
>
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rob Wherry
> *Sent:* Wednesday, December 10, 2008 11:47 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Migrator error
>
>
>
> **
>
> Has anyone else seen the following error in Migrator 7.1 no patch
> difference reports? Link is to a screen shot of the error. I checked the
> qualifiers in the Admin tool and they are the same.
>
> http://screencast.com/t/Vvq3vWSv
>
>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
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> html___




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Respuesta automatica de Ruben Arellano

[Ruben Arellano]

Entre el 10 de Diciembre y el 12 de Enero estare disfrutando mi periodo 
vacacional.

Cualquier requerimiento puedes contactar a Esther Salem([EMAIL PROTECTED])

Este mensaje no esta siendo reenviado

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Re: Permissions Issues - URGENT HELP NEEDED

[Covert, Jack]

Can't you give them Incident Master rights?

Jack Covert

Corporate IT
Enterprise Systems Management
Remedy Support Team

Remedy Support Team Home Page
http://collaborate.mckesson.com/sites/esm/remedy

Remedy FAQ Sessions on Thursdays @ 10:30 AM PT
Details on Remedy Support Team Home Page

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Muhlethaler, Laurie
Sent: Wednesday, December 10, 2008 3:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Permissions Issues - URGENT HELP NEEDED

All ~ we are using (and want to keep) single-tenancy mode but we want
our=20
HD to have the ability to update any ticket.  I've listed their
Support=20
Group role as Help Desk but if an incident is submitted by someone
outside=20
of the HD, ownership is listed as the group who submitted the incident.

This is as-designed, correct?  This should be simple to adjust but since

I'm still familiarizing myself with the ITSM Suite, I'm a little
hesitant=20
(OK - a lot).  Your help, as always, is greatly appreciated.


On Thu, 4 Dec 2008 17:19:11 -0500, Jase Brandon
<[EMAIL PROTECTED]>=20
wrote:

>Hi Laurie,
>What if any errors do you get when users try to modify a ticket they
didn't
>submit?
>Anything in the logs?
>
>Thanks,
>
>Jase
>
>On Thu, Dec 4, 2008 at 12:52 AM, Muhlethaler, Laurie <
>[EMAIL PROTECTED]> wrote:
>
>> **
>>
>> Listers ~ either I'm going insane or I'm just overlooking something
>> simple.
>>
>>
>>
>> All of a sudden, our users cannot modify tickets that they did not=20
submit.
>> The submitter mode is set to "Changeable" and has been since
inception. =20
We
>> are/were planning on going live tomorrow morning and this stupid
issue=20
just
>> popped up.  I'm at my wits end as I absolutely can't see what's
causing=20
this
>> issue.
>>
>>
>>
>> Any help is greatly appreciated.
>>
>>
>>
>> *7.0.03 Patch 006*
>>
>> Service Desk
>>
>> Asset Management
>>
>>
>>
>>
>>
>> *Laurie Muhlethaler*
>>
>> First Republic Bank
>>
>> Remedy Developer / Administrator
>>
>> 415.364.4436
>>
>>
>> [image: [First Republic Bank logo]]
>> --
>>   The information transmitted is intended only for the person or
entity=20
to
>> which it is addressed and may contain confidential and/or privileged
>> material. Any review, retransmission, dissemination or other use of,
or
>> taking of any action in reliance upon, this information by persons or
>> entities other than the intended recipient is prohibited. If you
received
>> this in error, please contact the sender and delete the material from
any
>> computer. This message cannot be guaranteed to be secure or
error-free.
>>
>> First Republic Bank and its related entities do not take
responsibility
>> for, or accept time-sensitive instructions sent by email including=20
orders,
>> funds transfer instructions or stop payments on checks. All
instructions=20
of
>> this nature must be handled by direct communication, not email.
>>
>> We reserve the right to monitor and review the content of all email
>> communications sent or received. Emails sent to or from this address
may=20
be
>> stored in accordance with regulatory requirements.
>>
>> First Republic Bank is a Division of Merrill Lynch Bank & Trust Co.,
FSB
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
Are"
>> html___
>
>___


>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>


-=
-
The information transmitted is intended only for the person or entity to
=
which it is addressed and may contain confidential and/or privileged =
material. Any review, retransmission, dissemination or other use of, or
=
taking of any action in reliance upon, this information by persons or =
entities other than the intended recipient is prohibited. If you =
received this in error, please contact the sender and delete the =
material from any computer. This message cannot be guaranteed to be =
secure or error-free.
=20
First Republic Bank and its related entities do not take responsibility
=
for, or accept time-sensitive instructions sent by email including =
orders, funds transfer instructions or stop payments on checks. All =
instructions of this nature must be handled by direct communication, not
=
email.
=20
We reserve the right to monitor and review the content of all email =
communications sent or received. Emails sent to or from this address may
=
be stored in accordance with regulatory requirements.
=20
First Republic Bank is a Division of Merrill Lynch Bank & Trust Co., FSB


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_

Re: Permissions Issues - URGENT HELP NEEDED

[Muhlethaler, Laurie]

All ~ we are using (and want to keep) single-tenancy mode but we want
our 
HD to have the ability to update any ticket.  I've listed their Support 
Group role as Help Desk but if an incident is submitted by someone
outside 
of the HD, ownership is listed as the group who submitted the incident.

This is as-designed, correct?  This should be simple to adjust but since

I'm still familiarizing myself with the ITSM Suite, I'm a little
hesitant 
(OK - a lot).  Your help, as always, is greatly appreciated.


On Thu, 4 Dec 2008 17:19:11 -0500, Jase Brandon <[EMAIL PROTECTED]> 
wrote:

>Hi Laurie,
>What if any errors do you get when users try to modify a ticket they
didn't
>submit?
>Anything in the logs?
>
>Thanks,
>
>Jase
>
>On Thu, Dec 4, 2008 at 12:52 AM, Muhlethaler, Laurie <
>[EMAIL PROTECTED]> wrote:
>
>> **
>>
>> Listers ~ either I'm going insane or I'm just overlooking something
>> simple.
>>
>>
>>
>> All of a sudden, our users cannot modify tickets that they did not 
submit.
>> The submitter mode is set to "Changeable" and has been since
inception.  
We
>> are/were planning on going live tomorrow morning and this stupid
issue 
just
>> popped up.  I'm at my wits end as I absolutely can't see what's
causing 
this
>> issue.
>>
>>
>>
>> Any help is greatly appreciated.
>>
>>
>>
>> *7.0.03 Patch 006*
>>
>> Service Desk
>>
>> Asset Management
>>
>>
>>
>>
>>
>> *Laurie Muhlethaler*
>>
>> First Republic Bank
>>
>> Remedy Developer / Administrator
>>
>> 415.364.4436
>>
>>
>> [image: [First Republic Bank logo]]
>> --
>>   The information transmitted is intended only for the person or
entity 
to
>> which it is addressed and may contain confidential and/or privileged
>> material. Any review, retransmission, dissemination or other use of,
or
>> taking of any action in reliance upon, this information by persons or
>> entities other than the intended recipient is prohibited. If you
received
>> this in error, please contact the sender and delete the material from
any
>> computer. This message cannot be guaranteed to be secure or
error-free.
>>
>> First Republic Bank and its related entities do not take
responsibility
>> for, or accept time-sensitive instructions sent by email including 
orders,
>> funds transfer instructions or stop payments on checks. All
instructions 
of
>> this nature must be handled by direct communication, not email.
>>
>> We reserve the right to monitor and review the content of all email
>> communications sent or received. Emails sent to or from this address
may 
be
>> stored in accordance with regulatory requirements.
>>
>> First Republic Bank is a Division of Merrill Lynch Bank & Trust Co.,
FSB
>> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
Are"
>> html___
>
>___


>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>

--
The information transmitted is intended only for the person or entity to which 
it is addressed and may contain confidential and/or privileged material. Any 
review, retransmission, dissemination or other use of, or taking of any action 
in reliance upon, this information by persons or entities other than the 
intended recipient is prohibited. If you received this in error, please contact 
the sender and delete the material from any computer. This message cannot be 
guaranteed to be secure or error-free.
 
First Republic Bank and its related entities do not take responsibility for, or 
accept time-sensitive instructions sent by email including orders, funds 
transfer instructions or stop payments on checks. All instructions of this 
nature must be handled by direct communication, not email.
 
We reserve the right to monitor and review the content of all email 
communications sent or received. Emails sent to or from this address may be 
stored in accordance with regulatory requirements.
 
First Republic Bank is a Division of Merrill Lynch Bank & Trust Co., FSB

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Re: How to setup Mid-tier reports with Tomcat

[William Rentfrow]

I never tried getting it to work with CR 10 - I don't recall why.

I suspect you should run this through BMC support.  There were several
complex things we ran into originally for this. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rob Cvetkovski
Sent: Wednesday, December 10, 2008 2:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to setup Mid-tier reports with Tomcat

William,
 
I searched your post and found one - but i did not have any luck with
it. Here are the details:
 
1. ARS box OS is Windows server 2003
2. Mid-tier server is on a separate OS - also windows 2003.
3. No - it is not business objects, but Crystal 10 - not sure the what
server, windows box it is on.
 



From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Wed 10/12/2008 1:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to setup Mid-tier reports with Tomcat



Search for previous posts by me on this topic :)

Quick questions:

1.) What is your ARS box OS?
2.) Is your mid-tier server remote?  And what is it's OS?
3.) Do you have a BOXI/CE box?  Is it on Windows?  And what version of
BOXI/CE?

William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of Rob
Cvetkovski
Sent: Wed 12/10/2008 12:07 PM
To: arslist@ARSLIST.ORG
Subject: How to setup Mid-tier reports with Tomcat


**
Has anyone come across configuring the reports to work for mid-tier
using Tomcat instead of IIS.
The install/admin guide for Mid-tier only describes how to do it via IIS
and not Tomcat.
In reading the guide, I understand a virtual drive needs to be setup for
IIS but just wondering if anyone has any documentation or a guide on the
steps needed to configure this.
Users are getting error ARERR 9260 even when trying to print an existing
ticket.
We are running 7.1 client & latest mid-tier on patch 5.

Any help would be greatly appreciated.

Thanks
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reset arrecond.log

[Drew Shuller]

Anyone know how to reset arrecond.log? Ours has grown to 63 megs. Thanks
in advance.

Drew

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Re: If you have ITSM 7 & SLM 7...Please Tell me What's on Your armonitor.conf

[Tony Worthington]

BMC has yet to rewrite the majority of the plugins to use the new java 
plugin server.  You are still required to use the C version 
unless you need a java plugin running defined in pluginsvr_config.xml 
(SAMPLE.FILTERAPI, SAMPLE.FILTERAPI2, SAMPLE.AREA, or 
ARSYS.ARF.WEBSERVICE.)

We run both here (with SLM) and have no issues.

I think a better approach would be to turn on debugging for the "old" 
plug-in server and see what it tells you.


Tony



  Tony Worthington
  Sr. Technical Analyst
  Kohl's Department Stores
  N56 W17000 Ridgewood Drive
  Menomonee Falls, WI 53051
  262.703.5911 (phone)
  [EMAIL PROTECTED]
  www.Kohls.com




From:
Rabi Tripathi <[EMAIL PROTECTED]>
To:
arslist@ARSLIST.ORG
Date:
12/10/2008 03:17 PM
Subject:
If you have ITSM 7 & SLM 7...Please Tell me What's on Your armonitor.conf
Sent by:
"Action Request System discussion list(ARSList)" 



Hi all:
If you have ITSM & and SLM 7 running, can you please
check your armonitor.conf file and tell me if it
contains either or both of these lines for plugin
server?
--
/app/arsystem/arsys2/bin/arplugin -s remedy002 -i
/app/arsystem/arsys2

java -Xmx512m -classpath
/app/arsystem/arsys2/pluginsvr:/app/arsystem/arsys2/pluginsvr/arpluginsvr71.jar
com.bmc.arsys.pluginsvr.ARPluginServerMain -x
remedy002 -i /app/arsystem/arsys2 -m
-
It appears they both have similar purposes, and the
second one can/should actually replace the first one
(see page 295 of "Configuring..." guide for 7.1), but
I am not too sure.

We're having plugin issues, so I am trying to find out
if presence of both of these on armonitor.conf has
anything to do with it.

Regards.

ps: 
This question is related to the following post:
"7.1 armonitor.conf: Does java based plugin server
make the "arplugin" unnecessary??"


 

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**
CONFIDENTIALITY NOTICE: 
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If you are not the addressee, any disclosure, copying or distribution or use of 
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify 
us immediately at 262-703-7000.

CAUTION:
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without any further consent.
<>

Re: ARS 7.1 missing Column Headings

[Leah George]

Any one know of remedy developers at junior to mid levels who might be
looking out for jobs. I have need for 5 candidates remedy 6.3 developer for
my client in Columbus, OH ASAP.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Wednesday, December 10, 2008 4:09 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 missing Column Headings

 

** ARS 7.1p3
Solaris 9
Sybase  15

Active links that run SetFields SQL statements display blank column
headings.

Is this a know issue?

Thank you 

Frank


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Re: Migrator error

[Rob Wherry]

Nope English only on both servers and databases. I noticed that it
happens on filters with DB.FieldName comparisons in the qualifiers.
Migrator will migrate the filter fine but it frustrating looking through
a list of filters for differences and half are red. Oh well. 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Wednesday, December 10, 2008 10:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Migrator error

 

** 

No, I have not - and I have been using Migrator 7.1 from beta to patch
003 on a fairly regular basis.  Do you have multiple languages installed
on your server?  Mine is _en_ only, as is the underlying db.  It looks
like something is stored in a Korean character set.

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rob Wherry
Sent: Wednesday, December 10, 2008 11:47 AM
To: arslist@ARSLIST.ORG
Subject: Migrator error

 

** 

Has anyone else seen the following error in Migrator 7.1 no patch
difference reports? Link is to a screen shot of the error. I checked the
qualifiers in the Admin tool and they are the same.  

http://screencast.com/t/Vvq3vWSv

 

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html___ 

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Re: ARS 7.1 missing Column Headings

[Grooms, Frederick W]

They always have.  Remedy has never included the column names as headers in an 
SQL Set fields action when a selection list pops up.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Frank Caruso
Sent: Wednesday, December 10, 2008 3:09 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.1 missing Column Headings

ARS 7.1p3
Solaris 9
Sybase  15

Active links that run SetFields SQL statements display blank column headings.

Is this a known issue?

Thank you 

Frank

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If you have ITSM 7 & SLM 7...Please Tell me What's on Your armonitor.conf

[Rabi Tripathi]

Hi all:
If you have ITSM & and SLM 7 running, can you please
check your armonitor.conf file and tell me if it
contains either or both of these lines for plugin
server?
--
/app/arsystem/arsys2/bin/arplugin -s remedy002 -i
/app/arsystem/arsys2

java -Xmx512m -classpath
/app/arsystem/arsys2/pluginsvr:/app/arsystem/arsys2/pluginsvr/arpluginsvr71.jar
com.bmc.arsys.pluginsvr.ARPluginServerMain -x
remedy002 -i /app/arsystem/arsys2 -m
-
It appears they both have similar purposes, and the
second one can/should actually replace the first one
(see page 295 of "Configuring..." guide for 7.1), but
I am not too sure.

We're having plugin issues, so I am trying to find out
if presence of both of these on armonitor.conf has
anything to do with it.

Regards.

ps: 
This question is related to the following post:
"7.1 armonitor.conf: Does java based plugin server
make the "arplugin" unnecessary??"


  

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ARS 7.1 missing Column Headings

[Frank Caruso]

ARS 7.1p3
Solaris 9
Sybase  15

Active links that run SetFields SQL statements display blank column
headings.

Is this a know issue?

Thank you

Frank

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Re: How to setup Mid-tier reports with Tomcat

[Rob Cvetkovski]

William,
 
I searched your post and found one - but i did not have any luck with it. Here 
are the details:
 
1. ARS box OS is Windows server 2003
2. Mid-tier server is on a separate OS - also windows 2003.
3. No - it is not business objects, but Crystal 10 - not sure the what server, 
windows box it is on.
 



From: Action Request System discussion list(ARSList) on behalf of William 
Rentfrow
Sent: Wed 10/12/2008 1:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to setup Mid-tier reports with Tomcat



Search for previous posts by me on this topic :)

Quick questions:

1.) What is your ARS box OS?
2.) Is your mid-tier server remote?  And what is it's OS?
3.) Do you have a BOXI/CE box?  Is it on Windows?  And what version of BOXI/CE?

William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of Rob Cvetkovski
Sent: Wed 12/10/2008 12:07 PM
To: arslist@ARSLIST.ORG
Subject: How to setup Mid-tier reports with Tomcat


**
Has anyone come across configuring the reports to work for mid-tier using 
Tomcat instead of IIS.
The install/admin guide for Mid-tier only describes how to do it via IIS and 
not Tomcat.
In reading the guide, I understand a virtual drive needs to be setup for IIS 
but just wondering if anyone has any documentation or a guide on the steps 
needed to configure this.
Users are getting error ARERR 9260 even when trying to print an existing ticket.
We are running 7.1 client & latest mid-tier on patch 5.

Any help would be greatly appreciated.

Thanks
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Re: 7.1 armonitor.conf: Does java based plugin server make the "arplugin" unnecessary??

[Rabi Tripathi]

Thanks Thad. What BMC app(s) are you running, if any?

--- Thad K Esser <[EMAIL PROTECTED]> wrote:

> This was BMC Support's answer in October 2007:
> 
> "So I've confirmed that right now there
> aren?t any plugins 
> being loaded by the Java plugin server that Support
> is aware of, and 
> unless you?ve planned to write a custom Java plugin,
> you probably don?t 
> need to run it. You can comment out the line that
> starts it in the 
> armonitor.conf and leave the other one running."
> 
> I disabled it then, and haven't had any problems,
> but I'm not using SLM 
> yet either.
> 
> Thad Esser
> Remedy Developer
> "Argue for your limitations, and sure enough,
> they're yours."-- Richard 
> Bach
> 
> 
> 
> William Rentfrow <[EMAIL PROTECTED]> 
> Sent by: "Action Request System discussion
> list(ARSList)" 
> 
> 12/10/2008 10:48 AM
> Please respond to
> arslist@ARSLIST.ORG
> 
> 
> To
> arslist@ARSLIST.ORG
> cc
> 
> Subject
> Re: 7.1 armonitor.conf: Does java based plugin
> server make the "arplugin" 
> unnecessary??
> 
> 
> 
> 
> 
> 
> I had extreme troubles with the java plugin and
> commented it out.  After 
> that I had no issues.
>  
> That was using ARS 7.1 patch 001 on Solaris with SLM
> 7.1 (no patch).
>  
> We did NOT have the collector module installed - I
> believe you do need it 
> for the collector module.
>  
> William Rentfrow
> Principal Consultant, StrataCom
> [EMAIL PROTECTED]
> O 952-432-0227
> C 701-306-6157
> 
> 
> 
> From: Action Request System discussion list(ARSList)
> on behalf of Rabi 
> Tripathi
> Sent: Wed 12/10/2008 12:35 PM
> To: arslist@ARSLIST.ORG
> Subject: 7.1 armonitor.conf: Does java based plugin
> server make the 
> "arplugin" unnecessary??
> 
> 
> 
> Hi all:
> My armonitor.conf has the following two lines:
> 
> /app/arsystem/arsys2/bin/arplugin -s remedy002 -i
> /app/arsystem/arsys2
> 
> java -Xmx512m -classpath
>
/app/arsystem/arsys2/pluginsvr:/app/arsystem/arsys2/pluginsvr/arpluginsvr71.jar
> com.bmc.arsys.pluginsvr.ARPluginServerMain -x
> remedy002 -i /app/arsystem/arsys2 -m
> 
> It appears that both are designed to do the same
> thing...basically function as the plugin server and
> that the second one makes the first one unnecessary.
> 
> See this from "Configuring..." guide, page 295:
> Java plug-in server
> 
> Description The Java plug-in server is an
> alternative
> to the C-based plug-in server.
> It supports C plug-ins and Java plug-ins using a new
> Java plug-in API. The armonitor process initiates
> the
> Java plug-in server.
> 
> Synopsis java -Xmx512m -classpath 
> com.bmc.arsys.pluginsvr.ARPluginServerMain -x
>  -i  -m
> 
> I am wondering if having both of these has anything
> to
> do with the other issue I reported today.
> 
> Thanks for reading...what do you say?
> 
> Can somebody with ITSM 7 and SLM tell me that they
> only have the second line, and not the first line? I
> am adding SLM here, because few months ago, somebody
> stated that the second one is required by SLM.
> Perhaps. But they didn't say anything about the
> first
> one at that time.
> 
> 
>  
> 
>
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> 
> 
> 
>
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> the Answers Are"
> 
> 
> *IMPORTANT NOTICE: This communication, including any
> attachment, contains information that may be
> confidential or privileged, and is intended solely
> for the entity or individual to whom it is
> addressed.  If you are not the intended recipient,
> you should delete this message and are hereby
> notified that any disclosure, copying, or
> distribution of this message is strictly prohibited.
>  Nothing in this email, including any attachment, is
> intended to be a legally binding signature.
> *
> 
>
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> the Answers Are"
> 



  

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Re: SLM Business times based on Priority

[Danaceau, Chris]

I'd agree with Matthew.   I created several sets of Service targets
(i.e, Incident Reassignment), with separate targets for each priority.
I have time segments for 24X7, 8 - 6, 9 - 5, etc.   Never had any
problem with the wrong time segment attaching.
 

-- 

Chris Danaceau

This e-mail and its attachments are confidential and solely for the
intended addressee(s). Do not share or use them without Fannie Mae's
approval. If received in error, contact the sender and delete them.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matthew Perrault
Sent: Tuesday, December 09, 2008 2:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLM Business times based on Priority


** 

Sahfqat

What we did to handle this was setup different Service Targets with the
different priorities (one Service Target for Critical and High, One
Service Target for Medium/Low).

Then attached the different Time Segments to the different Service
targets.

The thing with Time Segments is they apply to the WHOLE Service Target
(you picked the Time Segment on Step 2 correct?), not just certain
milestones in the service target.

 

 

HTH,

Matt P. 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz
Sent: Tuesday, December 09, 2008 12:47 PM
To: arslist@ARSLIST.ORG
Subject: SLM Business times based on Priority

 

** 

Hi All

We have two times for the SLA's, for Critical and High it is a 24 hour
clock and for Medium and Low it is 8 - 5 Monday to Friday.
Although I have defined these segments, but the Medium and Low are still
picking up the 24 hour segment. Any ideas how to make this work?

thanks for your help

shafqat


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Re: 7.1 armonitor.conf: Does java based plugin server make the "arplugin" unnecessary??

[Thad K Esser]

This was BMC Support's answer in October 2007:

"So I've confirmed that right now there aren?t any plugins 
being loaded by the Java plugin server that Support is aware of, and 
unless you?ve planned to write a custom Java plugin, you probably don?t 
need to run it. You can comment out the line that starts it in the 
armonitor.conf and leave the other one running."

I disabled it then, and haven't had any problems, but I'm not using SLM 
yet either.

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



William Rentfrow <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

12/10/2008 10:48 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: 7.1 armonitor.conf: Does java based plugin server make the "arplugin" 
unnecessary??






I had extreme troubles with the java plugin and commented it out.  After 
that I had no issues.
 
That was using ARS 7.1 patch 001 on Solaris with SLM 7.1 (no patch).
 
We did NOT have the collector module installed - I believe you do need it 
for the collector module.
 
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of Rabi 
Tripathi
Sent: Wed 12/10/2008 12:35 PM
To: arslist@ARSLIST.ORG
Subject: 7.1 armonitor.conf: Does java based plugin server make the 
"arplugin" unnecessary??



Hi all:
My armonitor.conf has the following two lines:

/app/arsystem/arsys2/bin/arplugin -s remedy002 -i
/app/arsystem/arsys2

java -Xmx512m -classpath
/app/arsystem/arsys2/pluginsvr:/app/arsystem/arsys2/pluginsvr/arpluginsvr71.jar
com.bmc.arsys.pluginsvr.ARPluginServerMain -x
remedy002 -i /app/arsystem/arsys2 -m

It appears that both are designed to do the same
thing...basically function as the plugin server and
that the second one makes the first one unnecessary.

See this from "Configuring..." guide, page 295:
Java plug-in server

Description The Java plug-in server is an alternative
to the C-based plug-in server.
It supports C plug-ins and Java plug-ins using a new
Java plug-in API. The armonitor process initiates the
Java plug-in server.

Synopsis java -Xmx512m -classpath 
com.bmc.arsys.pluginsvr.ARPluginServerMain -x
 -i  -m

I am wondering if having both of these has anything to
do with the other issue I reported today.

Thanks for reading...what do you say?

Can somebody with ITSM 7 and SLM tell me that they
only have the second line, and not the first line? I
am adding SLM here, because few months ago, somebody
stated that the second one is required by SLM.
Perhaps. But they didn't say anything about the first
one at that time.


 

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*IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential or privileged, and is intended solely for 
the entity or individual to whom it is addressed.  If you are not the intended 
recipient, you should delete this message and are hereby notified that any 
disclosure, copying, or distribution of this message is strictly prohibited.  
Nothing in this email, including any attachment, is intended to be a legally 
binding signature.
*

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Re: 7.1 armonitor.conf: Does java based plugin server make the "arplugin" unnecessary??

[Rabi Tripathi]

Thanks for the info William.

We do have collector module. I am being told that both
plugins CAN coexist and should be there.

It just doesn't feel right to me. I would think having
the java based one makes the regular one unnecessary
(notwithstanding William's observation that the java
based one wasn't much stable for him)

Anybody with ITSM 7 and SLM 7 including the collector
module---can you please tell me if you are using
either one or both on your armonitor.conf?

Thanks.


--- William Rentfrow <[EMAIL PROTECTED]>
wrote:

> I had extreme troubles with the java plugin and
> commented it out.  After that I had no issues.
>  
> That was using ARS 7.1 patch 001 on Solaris with SLM
> 7.1 (no patch).
>  
> We did NOT have the collector module installed - I
> believe you do need it for the collector module.
>  
> William Rentfrow
> Principal Consultant, StrataCom
> [EMAIL PROTECTED]
> O 952-432-0227
> C 701-306-6157
> 
> 
> 
> From: Action Request System discussion list(ARSList)
> on behalf of Rabi Tripathi
> Sent: Wed 12/10/2008 12:35 PM
> To: arslist@ARSLIST.ORG
> Subject: 7.1 armonitor.conf: Does java based plugin
> server make the "arplugin" unnecessary??
> 
> 
> 
> Hi all:
> My armonitor.conf has the following two lines:
> 
> /app/arsystem/arsys2/bin/arplugin -s remedy002 -i
> /app/arsystem/arsys2
> 
> java -Xmx512m -classpath
>
/app/arsystem/arsys2/pluginsvr:/app/arsystem/arsys2/pluginsvr/arpluginsvr71.jar
> com.bmc.arsys.pluginsvr.ARPluginServerMain -x
> remedy002 -i /app/arsystem/arsys2 -m
> 
> It appears that both are designed to do the same
> thing...basically function as the plugin server and
> that the second one makes the first one unnecessary.
> 
> See this from "Configuring..." guide, page 295:
> Java plug-in server
> 
> Description The Java plug-in server is an
> alternative
> to the C-based plug-in server.
> It supports C plug-ins and Java plug-ins using a new
> Java plug-in API. The armonitor process initiates
> the
> Java plug-in server.
> 
> Synopsis java -Xmx512m -classpath 
> com.bmc.arsys.pluginsvr.ARPluginServerMain -x
>  -i  -m
> 
> I am wondering if having both of these has anything
> to
> do with the other issue I reported today.
> 
> Thanks for reading...what do you say?
> 
> Can somebody with ITSM 7 and SLM tell me that they
> only have the second line, and not the first line? I
> am adding SLM here, because few months ago, somebody
> stated that the second one is required by SLM.
> Perhaps. But they didn't say anything about the
> first
> one at that time.
> 
> 
>  
> 
>
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> 
> 
> 
>
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> 



  

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Re: How to setup Mid-tier reports with Tomcat

[William Rentfrow]

Search for previous posts by me on this topic :)
 
Quick questions:
 
1.) What is your ARS box OS?
2.) Is your mid-tier server remote?  And what is it's OS?
3.) Do you have a BOXI/CE box?  Is it on Windows?  And what version of BOXI/CE?
 
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of Rob Cvetkovski
Sent: Wed 12/10/2008 12:07 PM
To: arslist@ARSLIST.ORG
Subject: How to setup Mid-tier reports with Tomcat


** 
Has anyone come across configuring the reports to work for mid-tier using 
Tomcat instead of IIS.
The install/admin guide for Mid-tier only describes how to do it via IIS and 
not Tomcat.
In reading the guide, I understand a virtual drive needs to be setup for IIS 
but just wondering if anyone has any documentation or a guide on the steps 
needed to configure this.
Users are getting error ARERR 9260 even when trying to print an existing ticket.
We are running 7.1 client & latest mid-tier on patch 5.
 
Any help would be greatly appreciated.
 
Thanks
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Re: 7.1 armonitor.conf: Does java based plugin server make the "arplugin" unnecessary??

[William Rentfrow]

I had extreme troubles with the java plugin and commented it out.  After that I 
had no issues.
 
That was using ARS 7.1 patch 001 on Solaris with SLM 7.1 (no patch).
 
We did NOT have the collector module installed - I believe you do need it for 
the collector module.
 
William Rentfrow
Principal Consultant, StrataCom
[EMAIL PROTECTED]
O 952-432-0227
C 701-306-6157



From: Action Request System discussion list(ARSList) on behalf of Rabi Tripathi
Sent: Wed 12/10/2008 12:35 PM
To: arslist@ARSLIST.ORG
Subject: 7.1 armonitor.conf: Does java based plugin server make the "arplugin" 
unnecessary??



Hi all:
My armonitor.conf has the following two lines:

/app/arsystem/arsys2/bin/arplugin -s remedy002 -i
/app/arsystem/arsys2

java -Xmx512m -classpath
/app/arsystem/arsys2/pluginsvr:/app/arsystem/arsys2/pluginsvr/arpluginsvr71.jar
com.bmc.arsys.pluginsvr.ARPluginServerMain -x
remedy002 -i /app/arsystem/arsys2 -m

It appears that both are designed to do the same
thing...basically function as the plugin server and
that the second one makes the first one unnecessary.

See this from "Configuring..." guide, page 295:
Java plug-in server

Description The Java plug-in server is an alternative
to the C-based plug-in server.
It supports C plug-ins and Java plug-ins using a new
Java plug-in API. The armonitor process initiates the
Java plug-in server.

Synopsis java -Xmx512m -classpath 
com.bmc.arsys.pluginsvr.ARPluginServerMain -x
 -i  -m

I am wondering if having both of these has anything to
do with the other issue I reported today.

Thanks for reading...what do you say?

Can somebody with ITSM 7 and SLM tell me that they
only have the second line, and not the first line? I
am adding SLM here, because few months ago, somebody
stated that the second one is required by SLM.
Perhaps. But they didn't say anything about the first
one at that time.


 

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7.1 armonitor.conf: Does java based plugin server make the "arplugin" unnecessary??

[Rabi Tripathi]

Hi all:
My armonitor.conf has the following two lines:

/app/arsystem/arsys2/bin/arplugin -s remedy002 -i
/app/arsystem/arsys2

java -Xmx512m -classpath
/app/arsystem/arsys2/pluginsvr:/app/arsystem/arsys2/pluginsvr/arpluginsvr71.jar
com.bmc.arsys.pluginsvr.ARPluginServerMain -x
remedy002 -i /app/arsystem/arsys2 -m

It appears that both are designed to do the same
thing...basically function as the plugin server and
that the second one makes the first one unnecessary.

See this from "Configuring..." guide, page 295:
Java plug-in server

Description The Java plug-in server is an alternative
to the C-based plug-in server. 
It supports C plug-ins and Java plug-ins using a new
Java plug-in API. The armonitor process initiates the
Java plug-in server.

Synopsis java -Xmx512m -classpath 
com.bmc.arsys.pluginsvr.ARPluginServerMain -x
 -i  -m

I am wondering if having both of these has anything to
do with the other issue I reported today.

Thanks for reading...what do you say? 

Can somebody with ITSM 7 and SLM tell me that they
only have the second line, and not the first line? I
am adding SLM here, because few months ago, somebody
stated that the second one is required by SLM.
Perhaps. But they didn't say anything about the first
one at that time.


  

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Re: Migrator error

[strauss]

No, I have not - and I have been using Migrator 7.1 from beta to patch 003 on a 
fairly regular basis.  Do you have multiple languages installed on your server? 
 Mine is _en_ only, as is the underlying db.  It looks like something is stored 
in a Korean character set.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Rob Wherry
Sent: Wednesday, December 10, 2008 11:47 AM
To: arslist@ARSLIST.ORG
Subject: Migrator error

**
Has anyone else seen the following error in Migrator 7.1 no patch difference 
reports? Link is to a screen shot of the error. I checked the qualifiers in the 
Admin tool and they are the same.
http://screencast.com/t/Vvq3vWSv

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How to setup Mid-tier reports with Tomcat

[Rob Cvetkovski]

Has anyone come across configuring the reports to work for mid-tier using 
Tomcat instead of IIS.
The install/admin guide for Mid-tier only describes how to do it via IIS and 
not Tomcat.
In reading the guide, I understand a virtual drive needs to be setup for IIS 
but just wondering if anyone has any documentation or a guide on the steps 
needed to configure this.
Users are getting error ARERR 9260 even when trying to print an existing ticket.
We are running 7.1 client & latest mid-tier on patch 5.
 
Any help would be greatly appreciated.
 
Thanks

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Migrator error

[Rob Wherry]

Has anyone else seen the following error in Migrator 7.1 no patch
difference reports? Link is to a screen shot of the error. I checked the
qualifiers in the Admin tool and they are the same.  

http://screencast.com/t/Vvq3vWSv

 


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Re: Object list is on wrong screen.

[Lyle Taylor]

That's a possibility.  However, it think it's more likely that the developer 
simply didn't try to validate it before showing the window.

Lyle Taylor

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of J.T. Shyman
Sent: Wednesday, December 10, 2008 10:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Well, that's my point. It is very possible that the O/S still thinks the
location is valid. If that is the case, how is the app to know?

J.T. Shyman
Column Technologies

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lyle Taylor
Sent: Wednesday, December 10, 2008 11:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

The fact that lots of application exhibit this behavior doesn't necessarily
mean that it's a problem with the OS.  It is not the OS's job to prevent you
from opening a window off screen.  There are valid reasons to want to do
that from time to time.  It is the developer's responsibility to program
intelligently.  The OS is capable of telling the application how large the
desktop is, etc.  If you're going to save the last location of a window so
you can open it there again, it makes sense that you would make sure that
the saved location is still valid the next time you show the window.  

Lyle Taylor

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Wednesday, December 10, 2008 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

As far as the application is concerned, that is an O/S function. If the O/S
still thinks the second monitor is viable then it will tell the application
that screen is fine. 

This is an O/S issue as it happens with all sorts of applications. Windows
simply seems to not be smart enough to notice a window is opening off of the
screen. 

However, depending on the video card you have, you can fix this. I know my
nVidia card at home comes with drivers that have the option "prevent windows
from opening off screen" that will put any window that tries to open on a
non-connected monitor in the upper-left corner of the first active screen.

--- J.T. Shyman

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lyle Taylor
Sent: Wednesday, December 10, 2008 10:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Well, this particularly issue _is_ an application issue.  It's due to poor
programming.  The application should ensure that the location is valid
before trying to display the dialog there.

Lyle Taylor

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, David
Sent: Wednesday, December 10, 2008 8:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Agreed, although I think its possibly a mix of OS and applications at fault
- I've seen it on one of our intranet applications, which has dropdown lists
appearing on the primary display whilst the browser in use (IE 6) is on the
secondary screen.

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: 10 December 2008 13:44
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.


I almost see it as an OS issue then... The OS should take care of that.
But I'm sure that they'll say it's an application issue. You should
bring up the outlook issue with them (Microsoft), at least that way they
couldn't point fingers at the vendor/os maker :)

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, David
Sent: Wednesday, December 10, 2008 5:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

During the day I'm working on two monitors, and before leaving (and
being on-call on an evening) have to ensure that everything opens on the
primary laptop display.

This isn't just a Remedy issue - outlook "likes" to open messages on the
secondary screen if thats where they were last opened, exactly the same
as the Remedy User tool does with the object list.

Related to this - have the user tool open on a secondary screen, right
click on an attachment box, and the "Add/Remove/View" options appear on
the far right of the primary screen 

'tis a right royal pain, but I've seen it happen on other applications
as well 

Regards

Dave Barber

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: 09 December 2008 17:10
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.


Well, I sent it off to my customer to try, 

ARS 7.1: arerror.log says Server Terminated, server still up, but hung

[Rabi Tripathi]

Hi all:
arerror.log says server terminated, with signal 10.
---
Tue Dec  9 10:54:06 2008  0 : AR System server
terminated when a signal/exception was received by the
server (ARNOTE 20)
Tue Dec  9 10:54:06 2008 10
Tue Dec  9 10:54:06 2008  0 : AR System server
terminated -- fatal error encountered (ARNOTE 21)
--

Strangely, arserverd is still up and appears normal
when checked with unix commands.

However, server is not behaving normally. Users can't
login, with hung screen, or do login with errors
("plugin server not responding") and get unusable
screens. Users already logged in complain of slowness
or white screens.

The only feasible recovery is AR System restart.

This has happened once each day for the last few days.

There are hardly 10 users on the system, mostly using
Incidents. Not much data. No huge queries. Almost no
CMDB stuff going on. Some SLAs in play. ARS/Oracle are
on powerful Sun-Fire-T200 machines.

What's going on? Anybody seen this?

ARS 7.1 p2. ITSM 7 p5(I think; some customizations;
with SLM, SRM, RKM). Oracle 10g, Solaris 10.

Some more info:
Other logs show that each time the signal 10 appears,
there was some kind of admin activity that had
happened moments ago on Remedy User. Such as somebody
checking list of logged in users, or checking or
setting data on "Server Info" form.

/var/adm/messages has an interesting clue:

Dec  9 10:54:06 remedy002 arplugin[22764]: [ID 755532
user.error] 0 : AR System server terminated when a
signal/exception was received by the server (ARNOTE
20) : 10
Dec  9 10:54:06 remedy002 arplugin[22764]: [ID 970746
user.error] 0 : AR System server terminated -- fatal
error encountered (ARNOTE 21)
---

Note the same timestamp as on arerror.log.

So, it appears that the entity that wrote on
arerror.log was arplugin. Is arplugin saying arplugin
is going down, or is it saying arserverd is going
down?

Could it be that arplugin thought, for whatever
reason, arserverd was going down, and decided to stop
functioning...such that any future interactions from
arserverd were ignored...resulting in the symptoms I
described...essentially halting anything to do with
plugins...or worse?? We don't use LDAP, so not sure
how plugins come into play during login. May be on the
home page?

Any thoughts?

TIA.




  

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Re: Object list is on wrong screen.

[Opela, Gary L CTR USAF AFMC 72 CS/SCBAH]

The more I think about it, the more I come to a similar conclusion. The
application controls where the window opens, this is proved by the
ar.ini file as discussed earlier.

The application should first check to ensure that said location is
valid, if not, then fall back to 0,0,0,0. It's a simple check, but, in
my opinion, is necessary.

Another option would be to bind the new window to the existing remedy
frame, just like a menu or a pop-up from expanding a character field is
bound, you cannot drag it beyond the boarder of the remedy window.

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lyle Taylor
Sent: Wednesday, December 10, 2008 11:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

The fact that lots of application exhibit this behavior doesn't
necessarily mean that it's a problem with the OS.  It is not the OS's
job to prevent you from opening a window off screen.  There are valid
reasons to want to do that from time to time.  It is the developer's
responsibility to program intelligently.  The OS is capable of telling
the application how large the desktop is, etc.  If you're going to save
the last location of a window so you can open it there again, it makes
sense that you would make sure that the saved location is still valid
the next time you show the window.  

Lyle Taylor

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Wednesday, December 10, 2008 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

As far as the application is concerned, that is an O/S function. If the
O/S
still thinks the second monitor is viable then it will tell the
application
that screen is fine. 

This is an O/S issue as it happens with all sorts of applications.
Windows
simply seems to not be smart enough to notice a window is opening off of
the
screen. 

However, depending on the video card you have, you can fix this. I know
my
nVidia card at home comes with drivers that have the option "prevent
windows
from opening off screen" that will put any window that tries to open on
a
non-connected monitor in the upper-left corner of the first active
screen.

--- J.T. Shyman

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lyle Taylor
Sent: Wednesday, December 10, 2008 10:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Well, this particularly issue _is_ an application issue.  It's due to
poor
programming.  The application should ensure that the location is valid
before trying to display the dialog there.

Lyle Taylor

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, David
Sent: Wednesday, December 10, 2008 8:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Agreed, although I think its possibly a mix of OS and applications at
fault
- I've seen it on one of our intranet applications, which has dropdown
lists
appearing on the primary display whilst the browser in use (IE 6) is on
the
secondary screen.

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: 10 December 2008 13:44
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.


I almost see it as an OS issue then... The OS should take care of that.
But I'm sure that they'll say it's an application issue. You should
bring up the outlook issue with them (Microsoft), at least that way they
couldn't point fingers at the vendor/os maker :)

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, David
Sent: Wednesday, December 10, 2008 5:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

During the day I'm working on two monitors, and before leaving (and
being on-call on an evening) have to ensure that everything opens on the
primary laptop display.

This isn't just a Remedy issue - outlook "likes" to open messages on the
secondary screen if thats where they were last opened, exactly the same
as the Remedy User tool does with the object list.

Related to this - have the user tool open on a secondary screen, right
click on an attachment box, and the "Add/Remove/View" options appear on
the far right of the primary screen 

'tis a right royal pain, but I've seen it happen on other applications
as well 

Regards

Dave Barber

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: 09 December 2008 17:10
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.


Well, I sent it off to my customer to try, but I think that 

Re: Object list is on wrong screen.

[J.T. Shyman]

Well, that's my point. It is very possible that the O/S still thinks the
location is valid. If that is the case, how is the app to know?

J.T. Shyman
Column Technologies

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lyle Taylor
Sent: Wednesday, December 10, 2008 11:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

The fact that lots of application exhibit this behavior doesn't necessarily
mean that it's a problem with the OS.  It is not the OS's job to prevent you
from opening a window off screen.  There are valid reasons to want to do
that from time to time.  It is the developer's responsibility to program
intelligently.  The OS is capable of telling the application how large the
desktop is, etc.  If you're going to save the last location of a window so
you can open it there again, it makes sense that you would make sure that
the saved location is still valid the next time you show the window.  

Lyle Taylor

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
Sent: Wednesday, December 10, 2008 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

As far as the application is concerned, that is an O/S function. If the O/S
still thinks the second monitor is viable then it will tell the application
that screen is fine. 

This is an O/S issue as it happens with all sorts of applications. Windows
simply seems to not be smart enough to notice a window is opening off of the
screen. 

However, depending on the video card you have, you can fix this. I know my
nVidia card at home comes with drivers that have the option "prevent windows
from opening off screen" that will put any window that tries to open on a
non-connected monitor in the upper-left corner of the first active screen.

--- J.T. Shyman

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lyle Taylor
Sent: Wednesday, December 10, 2008 10:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Well, this particularly issue _is_ an application issue.  It's due to poor
programming.  The application should ensure that the location is valid
before trying to display the dialog there.

Lyle Taylor

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, David
Sent: Wednesday, December 10, 2008 8:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Agreed, although I think its possibly a mix of OS and applications at fault
- I've seen it on one of our intranet applications, which has dropdown lists
appearing on the primary display whilst the browser in use (IE 6) is on the
secondary screen.

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: 10 December 2008 13:44
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.


I almost see it as an OS issue then... The OS should take care of that.
But I'm sure that they'll say it's an application issue. You should
bring up the outlook issue with them (Microsoft), at least that way they
couldn't point fingers at the vendor/os maker :)

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, David
Sent: Wednesday, December 10, 2008 5:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

During the day I'm working on two monitors, and before leaving (and
being on-call on an evening) have to ensure that everything opens on the
primary laptop display.

This isn't just a Remedy issue - outlook "likes" to open messages on the
secondary screen if thats where they were last opened, exactly the same
as the Remedy User tool does with the object list.

Related to this - have the user tool open on a secondary screen, right
click on an attachment box, and the "Add/Remove/View" options appear on
the far right of the primary screen 

'tis a right royal pain, but I've seen it happen on other applications
as well 

Regards

Dave Barber

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: 09 December 2008 17:10
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.


Well, I sent it off to my customer to try, but I think that he had
already managed to hook up another monitor first. I'll let you know if
he tried it though.

Thanks,

Gary Opela, Jr.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, December 09, 2008 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Let me know i

Re: Object list is on wrong screen.

[Lyle Taylor]

The fact that lots of application exhibit this behavior doesn't necessarily 
mean that it's a problem with the OS.  It is not the OS's job to prevent you 
from opening a window off screen.  There are valid reasons to want to do that 
from time to time.  It is the developer's responsibility to program 
intelligently.  The OS is capable of telling the application how large the 
desktop is, etc.  If you're going to save the last location of a window so you 
can open it there again, it makes sense that you would make sure that the saved 
location is still valid the next time you show the window.  

Lyle Taylor

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of J.T. Shyman
Sent: Wednesday, December 10, 2008 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

As far as the application is concerned, that is an O/S function. If the O/S
still thinks the second monitor is viable then it will tell the application
that screen is fine. 

This is an O/S issue as it happens with all sorts of applications. Windows
simply seems to not be smart enough to notice a window is opening off of the
screen. 

However, depending on the video card you have, you can fix this. I know my
nVidia card at home comes with drivers that have the option "prevent windows
from opening off screen" that will put any window that tries to open on a
non-connected monitor in the upper-left corner of the first active screen.

--- J.T. Shyman

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lyle Taylor
Sent: Wednesday, December 10, 2008 10:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Well, this particularly issue _is_ an application issue.  It's due to poor
programming.  The application should ensure that the location is valid
before trying to display the dialog there.

Lyle Taylor

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, David
Sent: Wednesday, December 10, 2008 8:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Agreed, although I think its possibly a mix of OS and applications at fault
- I've seen it on one of our intranet applications, which has dropdown lists
appearing on the primary display whilst the browser in use (IE 6) is on the
secondary screen.

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: 10 December 2008 13:44
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.


I almost see it as an OS issue then... The OS should take care of that.
But I'm sure that they'll say it's an application issue. You should
bring up the outlook issue with them (Microsoft), at least that way they
couldn't point fingers at the vendor/os maker :)

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, David
Sent: Wednesday, December 10, 2008 5:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

During the day I'm working on two monitors, and before leaving (and
being on-call on an evening) have to ensure that everything opens on the
primary laptop display.

This isn't just a Remedy issue - outlook "likes" to open messages on the
secondary screen if thats where they were last opened, exactly the same
as the Remedy User tool does with the object list.

Related to this - have the user tool open on a secondary screen, right
click on an attachment box, and the "Add/Remove/View" options appear on
the far right of the primary screen 

'tis a right royal pain, but I've seen it happen on other applications
as well 

Regards

Dave Barber

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: 09 December 2008 17:10
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.


Well, I sent it off to my customer to try, but I think that he had
already managed to hook up another monitor first. I'll let you know if
he tried it though.

Thanks,

Gary Opela, Jr.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, December 09, 2008 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Let me know if it fixes your problem for ya...:) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Tuesday, December 09, 2008 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Wow thanks!

This is crazy. It's like trying to reprogram a setting in your car, Put
the
key in the ign

Re: Object list is on wrong screen.

[White, Michael W (MIKE)]

Thanks for this, LJ!  VERY useful.

 

Mike White

EMail [EMAIL PROTECTED]

Office 813.978.2192

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, December 09, 2008 11:42
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

 

** 

Gary,

You can have him open the object list and hit this key sequence
Alt-Space, then hit M, then hit left arrow.  then start moving his mouse
and the object list will be attached to the mouse.  Alt-Space opens up
the context menu for the active window, M is the hotkey for 'move'.
Hitting the left arrow starts moving the window and attaches the mouse
to itthen starting to move the mouse moves the window into the
confines of the visible space because windows won't let you move your
mouse onto that nonexistent second monitor.  I got this from my years
doing desktop support...works every time for me over the years.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Tuesday, December 09, 2008 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Object list is on wrong screen.

** 

I have a user who moved from dual-monitors to single monitors and
unfortunately the object list window is opening on the non-existent
second monitor. I had him wipe out his ar.ini, just to see if maybe that
is where remedy stored the location of the pop-up, but that didn't work.

 

Does anyone have any ideas (other than hooking up a second monitor again
and dragging it over)? I would have thought that remedy would have been
smart enough to know there was only a single monitor hooked up.


Thanks,


Gary Opela, Jr.

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html___ 


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Re: Object list is on wrong screen.

[J.T. Shyman]

As far as the application is concerned, that is an O/S function. If the O/S
still thinks the second monitor is viable then it will tell the application
that screen is fine. 

This is an O/S issue as it happens with all sorts of applications. Windows
simply seems to not be smart enough to notice a window is opening off of the
screen. 

However, depending on the video card you have, you can fix this. I know my
nVidia card at home comes with drivers that have the option "prevent windows
from opening off screen" that will put any window that tries to open on a
non-connected monitor in the upper-left corner of the first active screen.

--- J.T. Shyman

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lyle Taylor
Sent: Wednesday, December 10, 2008 10:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Well, this particularly issue _is_ an application issue.  It's due to poor
programming.  The application should ensure that the location is valid
before trying to display the dialog there.

Lyle Taylor

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, David
Sent: Wednesday, December 10, 2008 8:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Agreed, although I think its possibly a mix of OS and applications at fault
- I've seen it on one of our intranet applications, which has dropdown lists
appearing on the primary display whilst the browser in use (IE 6) is on the
secondary screen.

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: 10 December 2008 13:44
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.


I almost see it as an OS issue then... The OS should take care of that.
But I'm sure that they'll say it's an application issue. You should
bring up the outlook issue with them (Microsoft), at least that way they
couldn't point fingers at the vendor/os maker :)

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, David
Sent: Wednesday, December 10, 2008 5:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

During the day I'm working on two monitors, and before leaving (and
being on-call on an evening) have to ensure that everything opens on the
primary laptop display.

This isn't just a Remedy issue - outlook "likes" to open messages on the
secondary screen if thats where they were last opened, exactly the same
as the Remedy User tool does with the object list.

Related to this - have the user tool open on a secondary screen, right
click on an attachment box, and the "Add/Remove/View" options appear on
the far right of the primary screen 

'tis a right royal pain, but I've seen it happen on other applications
as well 

Regards

Dave Barber

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: 09 December 2008 17:10
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.


Well, I sent it off to my customer to try, but I think that he had
already managed to hook up another monitor first. I'll let you know if
he tried it though.

Thanks,

Gary Opela, Jr.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, December 09, 2008 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Let me know if it fixes your problem for ya...:) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Tuesday, December 09, 2008 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Wow thanks!

This is crazy. It's like trying to reprogram a setting in your car, Put
the
key in the ignition, press the brake twice, the gas once, run on the
left
blinker, then turn it off, turn your head to the left and cough, and you
increase your fuel efficiency by .01%. Also reminds me of cheat codes on
the
old school NES!

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, December 09, 2008 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

**
Gary,
You can have him open the object list and hit this key sequence
Alt-Space,
then hit M, then hit left arrow.  then start moving his mouse and the
object
list will be attached to the mouse.  Alt-Space opens up the context menu
for
the active window, M is the hotkey for 'move'.
Hitting the left arrow starts moving the window and attaches the mouse
to
itthen starting to mov

Re: Error creating Incidents from Requester Console

[Charles Baldi]

What patch level are you on for ITSM?  This was a bug (I think in 7.0.3)
that was fixed in one of the patches.

Regards,
Chuck Baldi

On Wed, Dec 10, 2008 at 11:42 AM, Edward Womack <[EMAIL PROTECTED]> wrote:

> ** Hello Listers
>
> I am working  in a Microsoft 2003, SQL 2005, ARS 7.1, ITSM 7.03 environment
>
> Has anyone encountered the below problem when attempting to create an
> incident from the ITSM 7.03 Requester Console?
>
> PROBLEM:
>
> I can create and have Change Requests with no problem. However when trying
> to create an incident the Reqeust ID field remains "in process" and a
> reqeust ID is never created.  When I check the "view error entry the below
> message is presented.
>
>
> ARCreateEntry - Required field cannot be reset to a NULL valueHPD:Help Desk
> : Product Categorization Tier 1, but the value is clearly present in the
> record.
>
>
>
> Any suggestions you can provide to resolve/troubleshoot this issue would be
> greatly appreciated.
>
>
>
> Ed Womack
>
>
>
>
>
>
>
>
>
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Error creating Incidents from Requester Console

[Edward Womack]

Hello Listers

I am working  in a Microsoft 2003, SQL 2005, ARS 7.1, ITSM 7.03 environment

Has anyone encountered the below problem when attempting to create an incident 
from the ITSM 7.03 Requester Console?

PROBLEM:

I can create and have Change Requests with no problem. However when trying to 
create an incident the Reqeust ID field remains "in process" and a reqeust ID 
is never created.  When I check the "view error entry the below message is 
presented.

ARCreateEntry - Required field cannot be reset to a NULL valueHPD:Help Desk : 
Product Categorization Tier 1, but the value is clearly present in the record.
 
Any suggestions you can provide to resolve/troubleshoot this issue would be 
greatly appreciated.
 
Ed Womack




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Re: Object list is on wrong screen.

[Barber, David]

At least BMC are in the same boat as Microsoft - their own applications (IE6, 
Outlook) perform in exactly the same way 

Regards

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Lyle Taylor
Sent: 10 December 2008 16:20
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.


Well, this particularly issue _is_ an application issue.  It's due to poor 
programming.  The application should ensure that the location is valid before 
trying to display the dialog there.

Lyle Taylor

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Barber, David
Sent: Wednesday, December 10, 2008 8:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Agreed, although I think its possibly a mix of OS and applications at fault - 
I've seen it on one of our intranet applications, which has dropdown lists 
appearing on the primary display whilst the browser in use (IE 6) is on the 
secondary screen.

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: 10 December 2008 13:44
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.


I almost see it as an OS issue then... The OS should take care of that.
But I'm sure that they'll say it's an application issue. You should
bring up the outlook issue with them (Microsoft), at least that way they
couldn't point fingers at the vendor/os maker :)

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, David
Sent: Wednesday, December 10, 2008 5:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

During the day I'm working on two monitors, and before leaving (and
being on-call on an evening) have to ensure that everything opens on the
primary laptop display.

This isn't just a Remedy issue - outlook "likes" to open messages on the
secondary screen if thats where they were last opened, exactly the same
as the Remedy User tool does with the object list.

Related to this - have the user tool open on a secondary screen, right
click on an attachment box, and the "Add/Remove/View" options appear on
the far right of the primary screen 

'tis a right royal pain, but I've seen it happen on other applications
as well 

Regards

Dave Barber

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: 09 December 2008 17:10
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.


Well, I sent it off to my customer to try, but I think that he had
already managed to hook up another monitor first. I'll let you know if
he tried it though.

Thanks,

Gary Opela, Jr.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, December 09, 2008 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Let me know if it fixes your problem for ya...:) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Tuesday, December 09, 2008 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Wow thanks!

This is crazy. It's like trying to reprogram a setting in your car, Put
the
key in the ignition, press the brake twice, the gas once, run on the
left
blinker, then turn it off, turn your head to the left and cough, and you
increase your fuel efficiency by .01%. Also reminds me of cheat codes on
the
old school NES!

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, December 09, 2008 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

**
Gary,
You can have him open the object list and hit this key sequence
Alt-Space,
then hit M, then hit left arrow.  then start moving his mouse and the
object
list will be attached to the mouse.  Alt-Space opens up the context menu
for
the active window, M is the hotkey for 'move'.
Hitting the left arrow starts moving the window and attaches the mouse
to
itthen starting to move the mouse moves the window into the confines
of
the visible space because windows won't let you move your mouse onto
that
nonexistent second monitor.  I got this from my years doing desktop
support...works every time for me over the years.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Tuesday, December 09, 2008 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Object list is on wrong screen.


** 

I ha

Re: Import Tool questions?

[Barber, David]

Phil,
 
I found it was stripping text sections at certain characters (I think the 
ampersand), but that wasn't personal experience - we have users who perform 
bulk uploads of customer specific data.  For myself I've never had the need to 
import anything other than simple text, or anything more complicated goes 
through exports via the user tool as .arx files before importing again.
 
The data is invariably coming in from an Excel sheet though, and there's always 
a good chance of Excel pulling some stunts with certain characters when it 
generates the CSV.
 
Regards
 
Dave

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of Phil Murnane
Sent: 10 December 2008 15:51
To: arslist@ARSLIST.ORG
Subject: Re: Import Tool questions?


** 
David:

I've never had a problem with handling special characters with the Import Tool 
in over ten years of Remedy work.  Now if you want to talk about _producing_ 
properly formatted CSV (or what was known years ago as SDF, standard data 
format), then I could provide a few examples.

What behavior are you seeing?

HTH,
--Phil



  _  

From: "Barber, David" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, December 10, 2008 8:37:52 AM
Subject: Import Tool questions?

** 

All, 

Got a little question on the Import Tool - version 7.0.1 against a v7 Solaris 
server, with an Oracle backend. 

I'm sure there are a few characters that, for whatever reason, the import tool 
doesn't like - be it #, _ or some others.  Has anyone else experienced 
something similar with the tool?  This is from CSV uploads.

Regards 

Dave Barber 


This e-mail has been scanned for viruses by the Cable & Wireless e-mail 
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The information contained in this e-mail is confidential and may also be 
subject to legal privilege. It is intended only for the recipient(s) named 
above. If you are not named above as a recipient, you must not read, copy, 
disclose, forward or otherwise use the information contained in this email. If 
you have received this e-mail in error, please notify the sender (whose contact 
details are above) immediately by reply e-mail and delete the message and any 
attachments without retaining any copies.

Cable and Wireless plc 
Registered in England and Wales.Company Number 238525 
Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___


This e-mail has been scanned for viruses by the Cable & Wireless e-mail 
security system - powered by MessageLabs. For more information on a proactive 
managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ 

The information contained in this e-mail is confidential and may also be 
subject to legal privilege. It is intended only for the recipient(s) named 
above. If you are not named above as a recipient, you must not read, copy, 
disclose, forward or otherwise use the information contained in this email. If 
you have received this e-mail in error, please notify the sender (whose contact 
details are above) immediately by reply e-mail and delete the message and any 
attachments without retaining any copies.
 
Cable and Wireless plc 
Registered in England and Wales.Company Number 238525 
Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ

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Re: Object list is on wrong screen.

[Lyle Taylor]

Well, this particularly issue _is_ an application issue.  It's due to poor 
programming.  The application should ensure that the location is valid before 
trying to display the dialog there.

Lyle Taylor

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Barber, David
Sent: Wednesday, December 10, 2008 8:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Agreed, although I think its possibly a mix of OS and applications at fault - 
I've seen it on one of our intranet applications, which has dropdown lists 
appearing on the primary display whilst the browser in use (IE 6) is on the 
secondary screen.

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: 10 December 2008 13:44
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.


I almost see it as an OS issue then... The OS should take care of that.
But I'm sure that they'll say it's an application issue. You should
bring up the outlook issue with them (Microsoft), at least that way they
couldn't point fingers at the vendor/os maker :)

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, David
Sent: Wednesday, December 10, 2008 5:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

During the day I'm working on two monitors, and before leaving (and
being on-call on an evening) have to ensure that everything opens on the
primary laptop display.

This isn't just a Remedy issue - outlook "likes" to open messages on the
secondary screen if thats where they were last opened, exactly the same
as the Remedy User tool does with the object list.

Related to this - have the user tool open on a secondary screen, right
click on an attachment box, and the "Add/Remove/View" options appear on
the far right of the primary screen 

'tis a right royal pain, but I've seen it happen on other applications
as well 

Regards

Dave Barber

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: 09 December 2008 17:10
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.


Well, I sent it off to my customer to try, but I think that he had
already managed to hook up another monitor first. I'll let you know if
he tried it though.

Thanks,

Gary Opela, Jr.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, December 09, 2008 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Let me know if it fixes your problem for ya...:) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Tuesday, December 09, 2008 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Wow thanks!

This is crazy. It's like trying to reprogram a setting in your car, Put
the
key in the ignition, press the brake twice, the gas once, run on the
left
blinker, then turn it off, turn your head to the left and cough, and you
increase your fuel efficiency by .01%. Also reminds me of cheat codes on
the
old school NES!

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, December 09, 2008 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

**
Gary,
You can have him open the object list and hit this key sequence
Alt-Space,
then hit M, then hit left arrow.  then start moving his mouse and the
object
list will be attached to the mouse.  Alt-Space opens up the context menu
for
the active window, M is the hotkey for 'move'.
Hitting the left arrow starts moving the window and attaches the mouse
to
itthen starting to move the mouse moves the window into the confines
of
the visible space because windows won't let you move your mouse onto
that
nonexistent second monitor.  I got this from my years doing desktop
support...works every time for me over the years.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Tuesday, December 09, 2008 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Object list is on wrong screen.


** 

I have a user who moved from dual-monitors to single monitors and
unfortunately the object list window is opening on the non-existent
second
monitor. I had him wipe out his ar.ini, just to see if maybe that is
where
remedy stored the location of the pop-up, but that didn't work.

 

Does anyone have any ideas (other than hooking up a second monitor again
and
dragging it 

Re: Import Tool questions?

[Phil Murnane]

David:

I've never had a problem with handling special characters with the Import Tool 
in over ten years of Remedy work.  Now if you want to talk about _producing_ 
properly formatted CSV (or what was known years ago as SDF, standard data 
format), then I could provide a few examples.

What behavior are you seeing?

HTH,
--Phil





From: "Barber, David" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, December 10, 2008 8:37:52 AM
Subject: Import Tool questions?

** Import Tool questions? 
All, 
Got a little question on the Import Tool - version 7.0.1 against a v7 Solaris 
server, with an Oracle backend. 
I'm sure there are a few characters that, for whatever reason, the import tool 
doesn't like - be it #, _ or some others.  Has anyone else experienced 
something similar with the tool?  This is from CSV uploads.
Regards 
Dave Barber 
This e-mail has been scanned for viruses by the Cable & Wireless e-mail 
security system - powered by MessageLabs. For more information on a proactive 
managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ 

The information contained in this e-mail is confidential and may also be 
subject to legal privilege. It is intended only for the recipient(s) named 
above. If you are not named above as a recipient, you must not read, copy, 
disclose, forward or otherwise use the information contained in this email. If 
you have received this e-mail in error, please notify the sender (whose contact 
details are above) immediately by reply e-mail and delete the message and any 
attachments without retaining any copies.

Cable and Wireless plc 
Registered in England and Wales.Company Number 238525 
Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___



___
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Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
  

Re: Object list is on wrong screen.

[Barber, David]

Agreed, although I think its possibly a mix of OS and applications at fault - 
I've seen it on one of our intranet applications, which has dropdown lists 
appearing on the primary display whilst the browser in use (IE 6) is on the 
secondary screen.

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: 10 December 2008 13:44
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.


I almost see it as an OS issue then... The OS should take care of that.
But I'm sure that they'll say it's an application issue. You should
bring up the outlook issue with them (Microsoft), at least that way they
couldn't point fingers at the vendor/os maker :)

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, David
Sent: Wednesday, December 10, 2008 5:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

During the day I'm working on two monitors, and before leaving (and
being on-call on an evening) have to ensure that everything opens on the
primary laptop display.

This isn't just a Remedy issue - outlook "likes" to open messages on the
secondary screen if thats where they were last opened, exactly the same
as the Remedy User tool does with the object list.

Related to this - have the user tool open on a secondary screen, right
click on an attachment box, and the "Add/Remove/View" options appear on
the far right of the primary screen 

'tis a right royal pain, but I've seen it happen on other applications
as well 

Regards

Dave Barber

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: 09 December 2008 17:10
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.


Well, I sent it off to my customer to try, but I think that he had
already managed to hook up another monitor first. I'll let you know if
he tried it though.

Thanks,

Gary Opela, Jr.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, December 09, 2008 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Let me know if it fixes your problem for ya...:) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Tuesday, December 09, 2008 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Wow thanks!

This is crazy. It's like trying to reprogram a setting in your car, Put
the
key in the ignition, press the brake twice, the gas once, run on the
left
blinker, then turn it off, turn your head to the left and cough, and you
increase your fuel efficiency by .01%. Also reminds me of cheat codes on
the
old school NES!

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, December 09, 2008 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

**
Gary,
You can have him open the object list and hit this key sequence
Alt-Space,
then hit M, then hit left arrow.  then start moving his mouse and the
object
list will be attached to the mouse.  Alt-Space opens up the context menu
for
the active window, M is the hotkey for 'move'.
Hitting the left arrow starts moving the window and attaches the mouse
to
itthen starting to move the mouse moves the window into the confines
of
the visible space because windows won't let you move your mouse onto
that
nonexistent second monitor.  I got this from my years doing desktop
support...works every time for me over the years.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Tuesday, December 09, 2008 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Object list is on wrong screen.


** 

I have a user who moved from dual-monitors to single monitors and
unfortunately the object list window is opening on the non-existent
second
monitor. I had him wipe out his ar.ini, just to see if maybe that is
where
remedy stored the location of the pop-up, but that didn't work.

 

Does anyone have any ideas (other than hooking up a second monitor again
and
dragging it over)? I would have thought that remedy would have been
smart
enough to know there was only a single monitor hooked up.


Thanks,


Gary Opela, Jr.

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___
__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 



___
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Import Tool questions?

[Barber, David]

All,

Got a little question on the Import Tool - version 7.0.1 against a v7 Solaris 
server, with an Oracle backend.

I'm sure there are a few characters that, for whatever reason, the import tool 
doesn't like - be it #, _ or some others.  Has anyone else experienced 
something similar with the tool?  This is from CSV uploads.

Regards

> Dave Barber
> 

This e-mail has been scanned for viruses by the Cable & Wireless e-mail 
security system - powered by MessageLabs. For more information on a proactive 
managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ 

The information contained in this e-mail is confidential and may also be 
subject to legal privilege. It is intended only for the recipient(s) named 
above. If you are not named above as a recipient, you must not read, copy, 
disclose, forward or otherwise use the information contained in this email. If 
you have received this e-mail in error, please notify the sender (whose contact 
details are above) immediately by reply e-mail and delete the message and any 
attachments without retaining any copies.
 
Cable and Wireless plc 
Registered in England and Wales.Company Number 238525 
Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ

___
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Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: FW: OT-BMC Software cut 350 jobs, including 50 here in Houston

[Kaiser, Norm E CIV USAF AFMC 96 CS/SCCE]

Agreed.  And if you want to help speed the recovery, GO BUY SOMETHING!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore
Sent: Wednesday, December 10, 2008 9:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: FW: OT-BMC Software cut 350 jobs, including 50 here in
Houston

** 
Nothing says Merry Christmas quite like a pink slip.
 
It's happening all over.  Bad times.  Here's to a quick recovery.
 
Warren


On Wed, Dec 10, 2008 at 8:50 AM, Barber, David <[EMAIL PROTECTED]>
wrote:


** 
Sadly not, as mentioned by David J. Easter on the list last week
:
 

http://finance.yahoo.com/news/BMC-Software-to-cut-350-jobs-apf-13759414.
html
 
Here's wishing those laid off the best of luck finding
alternative employment - hope the holiday period is kind to them.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Rudolf Schwarzkopf
Sent: 10 December 2008 11:44
To: arslist@ARSLIST.ORG

Subject: Re: FW: OT-BMC Software cut 350 jobs, including
50 here in Houston


** Friday Humor?


On Tue, Dec 9, 2008 at 4:38 PM, Sanford, Claire
<[EMAIL PROTECTED]> wrote:


** 

I sent this on Friday 

__ 
From:   Sanford, Claire  
Sent:   Friday, December 05, 2008 1:13 PM 
To: 'arslist@ARSLIST.ORG' 
Subject:OT-BMC Software cut 350 jobs,
including 50 here in Houston 

BMC Software cut 350 jobs, including 50 here in
Houston 

By BRAD HEM Copyright 2008 Houston Chronicle 
Dec. 5, 2008, 12:03PM 
  

BMC Software will cut 350 jobs, including 50 in
its hometown of Houston, by the end of the month, the company said today
in a regulatory filing.

The cuts are expected to cost the company $18
million to $23 million in severance and other termination costs, which
will be booked in the third and fourth quarters of 2009, BMC said.

Company leaders committed to make the cuts on
Nov. 20 and notified employees this morning. The layoffs will hit a
variety of types of workers in several countries where the company
operates. The company has about 1,100 workers in Houston and about 5,900
worldwide.

BMC said future work force reductions may be
needed if global economic conditions continue to deteriorate. 

[EMAIL PROTECTED] 

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-- 
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Remedy Developer
410-533-5367
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Re: Looking for Work

[Bradford Bingel]

Where are you located?

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alan Abrams
Sent: Tuesday, December 09, 2008 9:06 AM
To: arslist@ARSLIST.ORG
Subject: Looking for Work


** 
Hi Listers
 
I was one of the lucky layoff lottery winners at BMC and am looking for some
work.
 
I've got 8+ years experience working with Remedy products.  I have my RAC
and am ITIL v3 foundation certified.
 
Contact me offlist if you'd like my resume.
 
Thanks
 
Alan Abrams
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Re: Object list is on wrong screen.

[Ramey, Anne]

I have dual monitors and get this occasionally.  If they open up the display 
control console and try to extend their display to the second monitor, it will 
realize there isn't one and correct the issue.

Anne Ramey

***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Sent: Tuesday, December 09, 2008 11:23 AM
To: arslist@ARSLIST.ORG
Subject: Object list is on wrong screen.

**
I have a user who moved from dual-monitors to single monitors and unfortunately 
the object list window is opening on the non-existent second monitor. I had him 
wipe out his ar.ini, just to see if maybe that is where remedy stored the 
location of the pop-up, but that didn't work.

Does anyone have any ideas (other than hooking up a second monitor again and 
dragging it over)? I would have thought that remedy would have been smart 
enough to know there was only a single monitor hooked up.

Thanks,

Gary Opela, Jr.
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Re: Email configuration

[Ramey, Anne]

What version of remedy/ITSM?

Anne Ramey
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Salma
Sent: Wednesday, December 10, 2008 4:59 AM
To: arslist@ARSLIST.ORG
Subject: Email configuration

Dear All,



 My requirement is whenever our customer sends an  email  to
[EMAIL PROTECTED] i need this to automatically store in Incident
/Problem/Change form . once it is assigned our support person should be able
to send emails through Remedy with latest work info, status etc...



Emails which are sent by our support team should have Incident number,
priority etc in email  subject .





Basically i want to integrate outlook with remedy , so that our support
people should not go back to outlook to send  emails.



Please let me know if there are better ideas than which i have mentioned.



Thanks in advance





Regards,

Salma


--
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Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: FW: OT-BMC Software cut 350 jobs, including 50 here in Houston

[Warren Baltimore]

Nothing says Merry Christmas quite like a pink slip.

It's happening all over.  Bad times.  Here's to a quick recovery.

Warren

On Wed, Dec 10, 2008 at 8:50 AM, Barber, David <[EMAIL PROTECTED]> wrote:

> ** Sadly not, as mentioned by David J. Easter on the list last week :
>
>
> http://finance.yahoo.com/news/BMC-Software-to-cut-350-jobs-apf-13759414.html
>
> Here's wishing those laid off the best of luck finding alternative
> employment - hope the holiday period is kind to them.
>
>  -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] Behalf Of *Rudolf Schwarzkopf
> *Sent:* 10 December 2008 11:44
> *To:* arslist@ARSLIST.ORG
>  *Subject:* Re: FW: OT-BMC Software cut 350 jobs, including 50 here in
> Houston
>
>  ** Friday Humor?
>
> On Tue, Dec 9, 2008 at 4:38 PM, Sanford, Claire <
> [EMAIL PROTECTED]> wrote:
>
>> **
>>
>> I sent this on Friday
>>
>> __
>> *From:  * Sanford, Claire
>> *Sent:  * Friday, December 05, 2008 1:13 PM
>> *To:* 'arslist@ARSLIST.ORG'
>> *Subject:   * OT-BMC Software cut 350 jobs, including 50 here in
>> Houston
>>
>> *BMC Software cut 350 jobs, including 50 here in Houston*
>>
>> By BRAD HEM Copyright 2008 Houston Chronicle
>> Dec. 5, 2008, 12:03PM
>>
>>
>> BMC Software will cut 350 jobs, including 50 in its hometown of Houston,
>> by the end of the month, the company said today in a regulatory filing.
>>
>> The cuts are expected to cost the company $18 million to $23 million in
>> severance and other termination costs, which will be booked in the third and
>> fourth quarters of 2009, BMC said.
>>
>> Company leaders committed to make the cuts on Nov. 20 and notified
>> employees this morning. The layoffs will hit a variety of types of workers
>> in several countries where the company operates. The company has about 1,100
>> workers in Houston and about 5,900 worldwide.
>>
>> BMC said future work force reductions may be needed if global economic
>> conditions continue to deteriorate.
>>
>> [EMAIL PROTECTED]
>>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> html___
>>
>
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>
>
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> subject to legal privilege. It is intended only for the recipient(s) named
> above. If you are not named above as a recipient, you must not read, copy,
> disclose, forward or otherwise use the information contained in this email.
> If you have received this e-mail in error, please notify the sender (whose
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-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: CMDB 2.1 help needed - Changing the class for a CI from BMC_MONITOR to BMC_COMPUTERSYSTEM

[Charles Baldi]

As far as I know, you will need to re-import (or re-create) the monitor CI
as the appropriate class and delete the one mistakenly created as a
ComputerSystem.

You should also investigate how the Monitor got created as a ComputerSystem
in the first place.

Regards,
Chuck Baldi

On Wed, Dec 10, 2008 at 8:53 AM, Lammey, Peter A.
<[EMAIL PROTECTED]>wrote:

> **  I received a call from one of our Asset users that noted there was a
> CI in the Remedy Asset database that was listed as a Monitor when it should
> have been in the Computer System class.
> Does anyone know what steps I need to follow to change a CI's class
> relationship from Monitor to Computer System?
>
> ARS 7.01 patch 5
> Asset Management 7.02 Patch 005
> CMDB 2.0.1 patch 003
>
>
> Thanks
> Peter Lammey
> ESPN IT Client Architecture and Automation
> 860-766-4761
>
>
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Re: CMDB 2.1 help needed - Changing the class for a CI from BMC_MONITOR to BMC_COMPUTERSYSTEM

[Drew Shuller]

Peter, we have the same problem so it doesn't seem to be uncommon.
Manually remove the record and recreate it in the proper class. Create the
new CI to CI relationships also. You'll need to decide if you want to
recreate whatever other relationships are out there - ITSM records, tasks,
ect.

Drew Shuller
ERCOT
Taylor, TX

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Re: Object list is on wrong screen.

[Grooms, Frederick W]

I thought everything stored in the INI was in the preference record in AR 
System User Preferences.  (The preference record is supposed to be able to 
replace the INI).

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Juan Ingles
Sent: Tuesday, December 09, 2008 6:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

I would suspect that the "real" ar.ini file was missed. Or maybe the app wasn't 
shut down and it re-wrote the file on quitting.

I don't have it in front of me to check, but I -really- hope it's not stored in 
the pref server. Machine specific settings certainly shouldn't be stored there.

This bug has been around forever, by the way. It's really quite frustrating 
that it hasn't been fixed yet.

The other similarly silly bug is the one that causes Guide windows to open in 
all sorts of strange ways and places in the Admin tool.

Juan Ingles

-Original Message-From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
Sent: Tuesday, December 09, 2008 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Object list is on wrong screen.
 
I have a user who moved from dual-monitors to single monitors and unfortunately 
the object list window is opening on the non-existent second monitor. I had him 
wipe out his ar.ini, just to see if maybe that is where remedy stored the 
location of the pop-up, but that didn't work.
 
Does anyone have any ideas (other than hooking up a second monitor again and 
dragging it over)? I would have thought that remedy would have been smart 
enough to know there was only a single monitor hooked up.

Thanks,

Gary Opela, Jr.

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Re: View Form to MySQL

[Grooms, Frederick W]

I haven't tried it but if there is an ODBC for MySQL you could probably
create a database view of the MySQL data in your MSSQL database.  You
can then create a Remedy View form against that.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Tuesday, December 09, 2008 5:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: View Form to MySQL

Not though a View form but you could do it through a Vendor form using a
custom ARPlugin. We are using a product from
http://www.croomconsulting.com. SO far we have had great luck. Simple to
install and configure with great performance.

-Original Message-
On Tue, Dec 9, 2008 at 6:01 PM, Russ Grant <[EMAIL PROTECTED]> wrote:
 
Greetings ARList,
Doesn't look like accessing MySQL from a View Form is supported but I
was curious if anyone was able to view a MySQL db from a view form?

Thanks,
Russ


ARS 7.1 Patch 4 on Win - DB=MSSQL
 

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CMDB 2.1 help needed - Changing the class for a CI from BMC_MONITOR to BMC_COMPUTERSYSTEM

[Lammey, Peter A.]

I received a call from one of our Asset users that noted there was a CI in the 
Remedy Asset database that was listed as a Monitor when it should have been in 
the Computer System class.
Does anyone know what steps I need to follow to change a CI's class 
relationship from Monitor to Computer System?

ARS 7.01 patch 5
Asset Management 7.02 Patch 005
CMDB 2.0.1 patch 003


Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761



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Re: FW: OT-BMC Software cut 350 jobs, including 50 here in Houston

[Barber, David]

Sadly not, as mentioned by David J. Easter on the list last week :
 
http://finance.yahoo.com/news/BMC-Software-to-cut-350-jobs-apf-13759414.html
 
Here's wishing those laid off the best of luck finding alternative employment - 
hope the holiday period is kind to them.

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of Rudolf Schwarzkopf
Sent: 10 December 2008 11:44
To: arslist@ARSLIST.ORG
Subject: Re: FW: OT-BMC Software cut 350 jobs, including 50 here in Houston


** Friday Humor?


On Tue, Dec 9, 2008 at 4:38 PM, Sanford, Claire < [EMAIL PROTECTED]> wrote:


** 

I sent this on Friday 

__ 
From:   Sanford, Claire  
Sent:   Friday, December 05, 2008 1:13 PM 
To: ' arslist@ARSLIST.ORG' 
Subject:OT-BMC Software cut 350 jobs, including 50 here in Houston 

BMC Software cut 350 jobs, including 50 here in Houston 

By BRAD HEM Copyright 2008 Houston Chronicle 
Dec. 5, 2008, 12:03PM 
  

BMC Software will cut 350 jobs, including 50 in its hometown of Houston, by the 
end of the month, the company said today in a regulatory filing.

The cuts are expected to cost the company $18 million to $23 million in 
severance and other termination costs, which will be booked in the third and 
fourth quarters of 2009, BMC said.

Company leaders committed to make the cuts on Nov. 20 and notified employees 
this morning. The layoffs will hit a variety of types of workers in several 
countries where the company operates. The company has about 1,100 workers in 
Houston and about 5,900 worldwide.

BMC said future work force reductions may be needed if global economic 
conditions continue to deteriorate. 

[EMAIL PROTECTED] 

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"Where the Answers Are" html___


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above. If you are not named above as a recipient, you must not read, copy, 
disclose, forward or otherwise use the information contained in this email. If 
you have received this e-mail in error, please notify the sender (whose contact 
details are above) immediately by reply e-mail and delete the message and any 
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Re: Object list is on wrong screen.

[Opela, Gary L CTR USAF AFMC 72 CS/SCBAH]

I almost see it as an OS issue then... The OS should take care of that.
But I'm sure that they'll say it's an application issue. You should
bring up the outlook issue with them (Microsoft), at least that way they
couldn't point fingers at the vendor/os maker :)

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Barber, David
Sent: Wednesday, December 10, 2008 5:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

During the day I'm working on two monitors, and before leaving (and
being on-call on an evening) have to ensure that everything opens on the
primary laptop display.

This isn't just a Remedy issue - outlook "likes" to open messages on the
secondary screen if thats where they were last opened, exactly the same
as the Remedy User tool does with the object list.

Related to this - have the user tool open on a secondary screen, right
click on an attachment box, and the "Add/Remove/View" options appear on
the far right of the primary screen 

'tis a right royal pain, but I've seen it happen on other applications
as well 

Regards

Dave Barber

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: 09 December 2008 17:10
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.


Well, I sent it off to my customer to try, but I think that he had
already managed to hook up another monitor first. I'll let you know if
he tried it though.

Thanks,

Gary Opela, Jr.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, December 09, 2008 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Let me know if it fixes your problem for ya...:) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Tuesday, December 09, 2008 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Wow thanks!

This is crazy. It's like trying to reprogram a setting in your car, Put
the
key in the ignition, press the brake twice, the gas once, run on the
left
blinker, then turn it off, turn your head to the left and cough, and you
increase your fuel efficiency by .01%. Also reminds me of cheat codes on
the
old school NES!

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, December 09, 2008 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

**
Gary,
You can have him open the object list and hit this key sequence
Alt-Space,
then hit M, then hit left arrow.  then start moving his mouse and the
object
list will be attached to the mouse.  Alt-Space opens up the context menu
for
the active window, M is the hotkey for 'move'.
Hitting the left arrow starts moving the window and attaches the mouse
to
itthen starting to move the mouse moves the window into the confines
of
the visible space because windows won't let you move your mouse onto
that
nonexistent second monitor.  I got this from my years doing desktop
support...works every time for me over the years.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Tuesday, December 09, 2008 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Object list is on wrong screen.


** 

I have a user who moved from dual-monitors to single monitors and
unfortunately the object list window is opening on the non-existent
second
monitor. I had him wipe out his ar.ini, just to see if maybe that is
where
remedy stored the location of the pop-up, but that didn't work.

 

Does anyone have any ideas (other than hooking up a second monitor again
and
dragging it over)? I would have thought that remedy would have been
smart
enough to know there was only a single monitor hooked up.


Thanks,


Gary Opela, Jr.

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Re: Object list is on wrong screen.

[Opela, Gary L CTR USAF AFMC 72 CS/SCBAH]

I had him delete the ar.ini that was in the folder listed in his install
path. That might have been the problem, since the users don't have
access to write to the default install path, we set them up with a
folder in their profile to save all of their arcmds and everything. I
was not at his desk, so I'm not sure if he pulled the ini from default
path, or from his user home.

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, December 09, 2008 3:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

That could be.  I've not had to pursue that one.

I've found this one where we have folks setup with dual monitors but
they are set up with the primary monitor on the right and the secondary
on the left.  They pull the menu from the primary and drop in on the
secondary.  When they start up using the monitor on the laptop, the menu
disappears.  If this change is made or the ar.ini file is deleted then
everything comes back to normal.

The other thought I just had is we have some computers with multiple
copies of the ar.ini file on the drive.  Was the active file the one
that was deleted or one that was stored in one of the older standard
directories?

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, December 09, 2008 4:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

but he had him wipe out the ar.ini...so that may mean it's being stored
in a
preference record...

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Tuesday, December 09, 2008 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Gary,

There is another way.  Open the ar.ini file.  Look for the section
starting
with [TSI].  In that section replace the values after Placement= with
0;0;0;0 It should look like this:
Placement=0;0;0;0

Save the file and start up the client.  The menu will now display in the
upper left corner of the single monitor.

Dave

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Tuesday, December 09, 2008 11:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Wow thanks!

This is crazy. It's like trying to reprogram a setting in your car, Put
the
key in the ignition, press the brake twice, the gas once, run on the
left
blinker, then turn it off, turn your head to the left and cough, and you
increase your fuel efficiency by .01%. Also reminds me of cheat codes on
the
old school NES!

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, December 09, 2008 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

**
Gary,
You can have him open the object list and hit this key sequence
Alt-Space,
then hit M, then hit left arrow.  then start moving his mouse and the
object
list will be attached to the mouse.  Alt-Space opens up the context menu
for
the active window, M is the hotkey for 'move'.
Hitting the left arrow starts moving the window and attaches the mouse
to
itthen starting to move the mouse moves the window into the confines
of
the visible space because windows won't let you move your mouse onto
that
nonexistent second monitor.  I got this from my years doing desktop
support...works every time for me over the years.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Tuesday, December 09, 2008 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Object list is on wrong screen.


**

I have a user who moved from dual-monitors to single monitors and
unfortunately the object list window is opening on the non-existent
second
monitor. I had him wipe out his ar.ini, just to see if maybe that is
where
remedy stored the location of the pop-up, but that didn't work.



Does anyone have any ideas (other than hooking up a second monitor again
and
dragging it over)? I would have thought that remedy would have been
smart
enough to know there was only a single monitor hooked up.


Thanks,


Gary Opela, Jr.

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Re: Proxy Apache Web Server to Tomcat issues

[Tony Worthington]

No noticeable slowdown here.  The real benefit is the ease of 
configuration and single port for multiple instances of Tomcat + static 
content through Apache.


  Tony Worthington
  Sr. Technical Analyst
  Kohl's Department Stores
  N56 W17000 Ridgewood Drive
  Menomonee Falls, WI 53051
  262.703.5911 (phone)
  [EMAIL PROTECTED]
  www.Kohls.com




From:
Jason Miller <[EMAIL PROTECTED]>
To:
arslist@ARSLIST.ORG
Date:
12/09/2008 05:18 PM
Subject:
Re: Proxy Apache Web Server to Tomcat issues
Sent by:
"Action Request System discussion list(ARSList)" 



** Our load isn't all that heavy, I think I will just have to try it as 
see how it goes.  Have you noticed any slowness using mod_jk with Apache. 
Seeing as they are both maintained by Apache Software Foundation I 
wouldn't be surprised if mod_jk and Apache work better together than 
mod_jk and IIS.

Jason

On Tue, Dec 9, 2008 at 2:39 PM, Tony Worthington <
[EMAIL PROTECTED]> wrote:

I can't speak to that one... haven't touched IIS in years.  Maybe someone 
else on the list using mod_jk with Apache in an environment (with heavy 
load) can comment on performance in that configuration.  Our load here is 
too  light to benchmark against any whitepapers. 



 Tony Worthington
 Sr. Technical Analyst
 Kohl's Department Stores
 N56 W17000 Ridgewood Drive
 Menomonee Falls, WI 53051
 262.703.5911 (phone)
 [EMAIL PROTECTED]
 www.Kohls.com



From: 
Jason Miller <[EMAIL PROTECTED]> 
To: 
arslist@ARSLIST.ORG 
Date: 
12/09/2008 04:01 PM 
Subject: 
Re: Proxy Apache Web Server to Tomcat issues
Sent by: 
"Action Request System discussion list(ARSList)" 




** We looked at JK a little bit.  I was kind of turned off by the MT 
benchmarks using mod_JK with IIS.


Is the performance with an Apache web server vastly different than with 
IIS?

Jason

On Tue, Dec 9, 2008 at 1:46 PM, Tony Worthington <
[EMAIL PROTECTED]> wrote: 

Use mod_jk.  It's specifically designed for this purpose.  
http://tomcat.apache.org/connectors-doc/ 

   JkMount /arsys ajp13 
   JkMount /arsys/* ajp13 

   JkMount /rkm ajp13 
   JkMount /rkm/* ajp13


Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
262.703.5911 (phone)
[EMAIL PROTECTED]
www.Kohls.com


From: 
Jason Miller <[EMAIL PROTECTED]> 
To: 
arslist@ARSLIST.ORG 
Date: 
12/09/2008 03:00 PM 
Subject: 
Proxy Apache Web Server to Tomcat issues 
Sent by: 
"Action Request System discussion list(ARSList)" 





** We are working on bring up a new web server.  We want to use Tomcat for 
the JSP engine and run a full Apache web server as the front end as an app 
firewall and for static content.  We have tried various combinations of 
mod_proxy, mod_rewrite and even tried mod_proxy_html. 


We want to proxy traffic on :443/arsys to :8080/arsys on the same server. 
Static pages work fine, our proxy for :443/rkm to :8080/rkm works and even 
the Mid-Tier configuration works from :443/arsys/shared/config/config.jsp 
to :8080/arsys/shared/config/config.jsp.

We also tried setting up a ProxyFilter section in C:\Program Files\AR 
System\Mid-Tier\WEB-INF\web.xml as suggested in "Configuring Apache 2.0.x 
to work as a Proxy server using mod_proxy on UNIX" (KM-00025464) 
without any success (after restarting Tomcat).
When we try to access an actual Remedy form, the new 7.1 Loading icon sits 
in the middle of the page and nothing ever happens, not an even timeout. 
We have set the MT logs to Fine and watching the logs do not show any 
activity during this Loading period (no looping).

The last line of the log if access by :8080 directly or through Apaches 
:443 is: 

Dec 9, 2008 12:11:38 PM - FINE (com.remedy.log.SERVLET) : 
server:||app:null||form:Home Page||view:Support 
View||file:||appResource:null||size:3 

Opening the same URL path from :8080/arsys is 93 lines and :443/arsys is 
only 30 lines (let me know if you wish to see the missing content, this 
posting is getting long enough without it)

Has anybody else running a full Apache front end had these kinds of 
issues?
Any suggestions as to the proper way to configure this type of setup (I am 
not terribly Apache literate)?

Environment
  firewall (only allowing 443 from the cloud) 
Web Server
OS: Window 2003
JSP Engine: Tomcat  5.5.26  Port 8080
Web Server: Apache 2.2 Port 443
Mid Tier 7.1 patch 3

  DMZ  
ARS Server
OS: Window 2003
DB. MS SQL 2005
ARS 7.0.01 patch 6

Thanks,
Jason

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This is a transmission from Kohl's Department Stores, Inc.
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Re: Date Format.

[Rohini Prasher]

Thanks!

Regards,
Rohini Prasher

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Martin, Conny
Sent: Friday, December 05, 2008 9:25 PM
To: arslist@ARSLIST.ORG
Subject: AW: Date Format.

Hi

on the server side you can do this by setting ARDATE env. variable.

Kind Regards Conny


Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Im Auftrag von Rohini Prasher
Gesendet: Freitag, 5. Dezember 2008 16:40
An: arslist@ARSLIST.ORG
Betreff: Date Format.
**
Can we change the default date format MM/DD/ of remedy to MMM/ DD/ .

Regards,
Rohini Prasher

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Re: Object list is on wrong screen.

[Barber, David]

During the day I'm working on two monitors, and before leaving (and being 
on-call on an evening) have to ensure that everything opens on the primary 
laptop display.

This isn't just a Remedy issue - outlook "likes" to open messages on the 
secondary screen if thats where they were last opened, exactly the same as the 
Remedy User tool does with the object list.

Related to this - have the user tool open on a secondary screen, right click on 
an attachment box, and the "Add/Remove/View" options appear on the far right of 
the primary screen 

'tis a right royal pain, but I've seen it happen on other applications as well 


Regards

Dave Barber

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: 09 December 2008 17:10
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.


Well, I sent it off to my customer to try, but I think that he had
already managed to hook up another monitor first. I'll let you know if
he tried it though.

Thanks,

Gary Opela, Jr.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, December 09, 2008 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Let me know if it fixes your problem for ya...:) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Tuesday, December 09, 2008 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

Wow thanks!

This is crazy. It's like trying to reprogram a setting in your car, Put
the
key in the ignition, press the brake twice, the gas once, run on the
left
blinker, then turn it off, turn your head to the left and cough, and you
increase your fuel efficiency by .01%. Also reminds me of cheat codes on
the
old school NES!

Gary

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, December 09, 2008 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Object list is on wrong screen.

**
Gary,
You can have him open the object list and hit this key sequence
Alt-Space,
then hit M, then hit left arrow.  then start moving his mouse and the
object
list will be attached to the mouse.  Alt-Space opens up the context menu
for
the active window, M is the hotkey for 'move'.
Hitting the left arrow starts moving the window and attaches the mouse
to
itthen starting to move the mouse moves the window into the confines
of
the visible space because windows won't let you move your mouse onto
that
nonexistent second monitor.  I got this from my years doing desktop
support...works every time for me over the years.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Tuesday, December 09, 2008 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Object list is on wrong screen.


** 

I have a user who moved from dual-monitors to single monitors and
unfortunately the object list window is opening on the non-existent
second
monitor. I had him wipe out his ar.ini, just to see if maybe that is
where
remedy stored the location of the pop-up, but that didn't work.

 

Does anyone have any ideas (other than hooking up a second monitor again
and
dragging it over)? I would have thought that remedy would have been
smart
enough to know there was only a single monitor hooked up.


Thanks,


Gary Opela, Jr.

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___
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html___ 



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Re: FW: OT-BMC Software cut 350 jobs, including 50 here in Houston

[Rudolf Schwarzkopf]

Friday Humor?

On Tue, Dec 9, 2008 at 4:38 PM, Sanford, Claire <
[EMAIL PROTECTED]> wrote:

> **
>
> I sent this on Friday
>
> __
> *From:  * Sanford, Claire
> *Sent:  * Friday, December 05, 2008 1:13 PM
> *To:* 'arslist@ARSLIST.ORG'
> *Subject:   * OT-BMC Software cut 350 jobs, including 50 here in
> Houston
>
> *BMC Software cut 350 jobs, including 50 here in Houston*
>
> By BRAD HEM Copyright 2008 Houston Chronicle
> Dec. 5, 2008, 12:03PM
>
>
> BMC Software will cut 350 jobs, including 50 in its hometown of Houston, by
> the end of the month, the company said today in a regulatory filing.
>
> The cuts are expected to cost the company $18 million to $23 million in
> severance and other termination costs, which will be booked in the third and
> fourth quarters of 2009, BMC said.
>
> Company leaders committed to make the cuts on Nov. 20 and notified
> employees this morning. The layoffs will hit a variety of types of workers
> in several countries where the company operates. The company has about 1,100
> workers in Houston and about 5,900 worldwide.
>
> BMC said future work force reductions may be needed if global economic
> conditions continue to deteriorate.
>
> [EMAIL PROTECTED]
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___
>

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Re: Mid-Tier issue (Help!)

[Rudolf Schwarzkopf]

Hi William,

Thanks for your reply.

We are using an Oracle 10G RAC remote database.

Regards,

Rudolf

On Sat, Dec 6, 2008 at 6:48 PM, William Rentfrow <[EMAIL PROTECTED]
> wrote:

> ** What is your database?  And is it remote or local?
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rudolf Schwarzkopf
> *Sent:* Saturday, December 06, 2008 12:00 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Mid-Tier issue (Help!)
>
> **
>
> Hi List,
>
> We are experiencing problems with our Mid-Tier servers. The login page
> freezes after pressing the login button.
> After some time mid-tier returns to function. Sometimes it happens to one
> mid-tier server, sometimes to the other.
>
> What we can see from the logs are RPC call ARERR 91 errors while trying to
> perform actions on login, like retrieving user preferences or saved
> searches, such as:
>
> "Dec 6, 2008 3:47:38 PM - WARNING (com.remedy.log.SESSION) : Error loading
> preference from server  for the user DemoARERR [91] RPC call
> failed : ONC/RPC call timed out
> at
> com.remedy.arsys.goat.preferences.ARUserPreferences.clearAndLoadDefaultFields(Unknown
> Source)
> at
> com.remedy.arsys.goat.preferences.ARUserPreferences.loadFromServer(Unknown
> Source)
> at
> com.remedy.arsys.goat.preferences.ARUserPreferences.addConfiguredPreferences(Unknown
> Source)
> at com.remedy.arsys.goat.preferences.ARUserPreferences.(Unknown
> Source)
> at
> com.remedy.arsys.goat.preferences.ARUserPreferences.getUserPreferences(Unknown
> Source)
> ...
> Dec 6, 2008 3:42:38 PM - FINE (com.remedy.log.INTERNAL) : Throw ARException
> - ERROR (91): RPC call failed; ONC/RPC call timed out ERROR (91): RPC call
> failed; ONC/RPC call timed out
> Dec 6, 2008 3:40:38 PM - FINE (com.remedy.log.INTERNAL) : Throw ARException
> - ERROR (91): RPC call failed; ONC/RPC call timed out ERROR (91): RPC call
> failed; ONC/RPC call timed out
> Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : Login: creating
> session
> Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : Login:
> establishing Session
> Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SERVLET) : GoatServlet: No
> SessionData
> Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SERVLET) :
> cookie=IP-Restriction-GUID=11d1def534ea1be0:-52afbacf:11e0872f9a3:-7fe4;
> JSESSIONID=BAC2EACFE02CCBF01F9D318B53933D99; PopBlock=0
> Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SERVLET) : GoatServlet:
> url=http://:8080/arsys/
> Dec 6, 2008 3:38:45 PM - INFO (com.remedy.log.SESSION) : User Demo on
> IPAddress 
> Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : LoginServlet:
> Authentication status: 16
> Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : LoginServlet:
> Authenticating Demo against server 
> Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) :
> DefaultAuthenticator: Using credentials from login page - Demo
> Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : LoginServlet:
> Target URL attribute = /arsys/
> Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : LoginServlet:
> locale=
> Dec 6, 2008 3:38:45 PM - FINE (com.remedy.log.SESSION) : LoginServlet:
> url=http://:8080/arsys/servlet/LoginServlet?null"
> ...
> Dec 6, 2008 3:34:05 PM - WARNING (com.remedy.log.SERVLET) : Caught
> GoatException ARERR [91] RPC call failed : ONC/RPC call timed out
> at com.remedy.arsys.stubs.ServerLogin.(Unknown Source)
> at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source)
> at com.remedy.arsys.stubs.SessionData.getServerLogin(Unknown Source)
> "
>
> We also get this error:
>
> "Dec 5, 2008 6:25:42 PM - SEVERE (com.remedy.log.CACHE) : Globule: Error
> sending compressed data globule for formClientAbortException:
> java.net.SocketException: Broken pipe
> at
> org.apache.catalina.connector.OutputBuffer.realWriteBytes(OutputBuffer.java:366)
> at org.apache.tomcat.util.buf.ByteChunk.append(ByteChunk.java:352)
> at
> org.apache.catalina.connector.OutputBuffer.writeBytes(OutputBuffer.java:392)"
>
> The ARS server group has the "Register with Port Mapper" flag on.
> I saw a post
>
> http://www.mail-archive.com/arslist@arslist.org/msg06018.html
>
>  that could be related to this issue: from time to time mid-tier servers
> would try to connect to the ARS port mapper even though the TCP port is
> specified under the mid-tier ARS server configurations.
> However, the versions in that are ARS and Mid-Tier version 6.3 (we are
> using 7.1).
> Could this be the problem, since our firewall is configured to only accept
> connections on the TCP port and not in the UDP 111 port?
>
> We tested connection between the servers and everything seems ok both
> ways(by ping and telnet on the TCP port, the UDP port 111 is unreachable by
> the midtier servers, but we can see it's open and working in the ARS
> server).
> Has anyone experienced this issue or the errors above? Is there a know
> solution? I couldnt find any in the knowledge base.
>
> Our system is:
>
>

Email configuration

[Salma]

Dear All,

 

 My requirement is whenever our customer sends an  email  to
[EMAIL PROTECTED] i need this to automatically store in Incident
/Problem/Change form . once it is assigned our support person should be able
to send emails through Remedy with latest work info, status etc...



Emails which are sent by our support team should have Incident number,
priority etc in email  subject .





Basically i want to integrate outlook with remedy , so that our support
people should not go back to outlook to send  emails.



Please let me know if there are better ideas than which i have mentioned.



Thanks in advance





Regards,

Salma


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AW: Proxy Apache Web Server to Tomcat issues

[Martin, Conny]

we're using mod_proxy_ajp
http://httpd.apache.org/docs/2.2/mod/mod_proxy_ajp.html
 
look at the output of httpd -l to see if it's compiled in. 
 
Add these two lines to your httpd.conf
 
ProxyPass /arsys ajp://localhost:8009/arsys
ProxyPassReverse /arsys ajp://localhost:8009/arsys
 
configure your tomcat to have an ajp connector on port 8009
 
HTH
 
Kind Regards Conny
 
 
[EMAIL PROTECTED]:/ars/apache-2.2.4> ./bin/httpd -l
Compiled in modules:
  core.c
  mod_authn_file.c
  mod_authn_default.c
  mod_authz_host.c
  mod_authz_groupfile.c
  mod_authz_user.c
  mod_authz_default.c
  mod_auth_basic.c
  mod_include.c
  mod_filter.c
  mod_log_config.c
  mod_env.c
  mod_setenvif.c
  mod_proxy.c
  mod_proxy_connect.c
  mod_proxy_ftp.c
  mod_proxy_http.c
  mod_proxy_ajp.c
  mod_proxy_balancer.c
  prefork.c
  http_core.c
  mod_mime.c
  mod_status.c
  mod_autoindex.c
  mod_asis.c
  mod_cgi.c
  mod_negotiation.c
  mod_dir.c
  mod_actions.c
  mod_userdir.c
  mod_alias.c
  mod_rewrite.c
  mod_so.c




Von: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Im Auftrag von Jason Miller
Gesendet: Dienstag, 9. Dezember 2008 22:00
An: arslist@ARSLIST.ORG
Betreff: Proxy Apache Web Server to Tomcat issues


** We are working on bring up a new web server.  We want to use Tomcat
for the JSP engine and run a full Apache web server as the front end as
an app firewall and for static content.  We have tried various
combinations of mod_proxy, mod_rewrite and even tried mod_proxy_html.

We want to proxy traffic on :443/arsys to :8080/arsys on the same
server.  Static pages work fine, our proxy for :443/rkm to :8080/rkm
works and even the Mid-Tier configuration works from
:443/arsys/shared/config/config.jsp to
:8080/arsys/shared/config/config.jsp.

We also tried setting up a ProxyFilter section in C:\Program Files\AR
System\Mid-Tier\WEB-INF\web.xml as suggested in "Configuring Apache
2.0.x to work as a Proxy server using mod_proxy on UNIX"
(KM-00025464) without any success (after restarting Tomcat).
When we try to access an actual Remedy form, the new 7.1 Loading icon
sits in the middle of the page and nothing ever happens, not an even
timeout.  We have set the MT logs to Fine and watching the logs do not
show any activity during this Loading period (no looping).

The last line of the log if access by :8080 directly or through Apaches
:443 is:


Dec 9, 2008 12:11:38 PM - FINE (com.remedy.log.SERVLET) :
server:||app:null||form:Home Page||view:Support
View||file:||appResource:null||size:3


Opening the same URL path from :8080/arsys is 93 lines and :443/arsys is
only 30 lines (let me know if you wish to see the missing content, this
posting is getting long enough without it)

Has anybody else running a full Apache front end had these kinds of
issues?
Any suggestions as to the proper way to configure this type of setup (I
am not terribly Apache literate)?

Environment
  firewall (only allowing 443 from the cloud) 
Web Server
OS: Window 2003
JSP Engine: Tomcat  5.5.26  Port 8080
Web Server: Apache 2.2 Port 443
Mid Tier 7.1 patch 3

  DMZ  
ARS Server
OS: Window 2003
DB. MS SQL 2005
ARS 7.0.01 patch 6

Thanks,
Jason

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html___ 

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