Re: To to figure out which rows are selected? + Crystal question
Hi Joe, I tried that. But on what table do you want me to perform this loop? I can't select 1020 from the drop down. I tried to put a Result List onto the form, but the selection of the result pane is not being translated to the Result List control. Is there anyway I can achieve that? Thanks, Mark On 22 Jan., 18:34, Joe DeSouza joe_rem...@yahoo.com wrote: Mark, Have the active links that perform what you want in a Guide, and call that guide and do a Table Loop, with the option 'Table Loop Selected Rows Only' checked. That should achieve what you want. Hope that helps.. Cheers Joe From: Mark Milke mark_mi...@yahoo.com To: arsl...@arslist.org Sent: Thursday, January 22, 2009 10:08:55 AM Subject: To to figure out which rows are selected? + Crystal question Hi Listers, I have a simple ARS Form. I want to enable users to run a search, then selected / highlight a few rows in the results pane and click a button to run a Crystal Report. The question is how to figure out which rows are highlighted or selected? I need to know this to build on-the-fly the qualification that I will pass to the Crystal Report. Any ideas? Mark ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Issues::Remedy in Load balanced environment
Hi, Taking your questions one at a time: 1. Architecture feasible? Yes, it looks good. Both the server farm and failover options should work. I understand that in each data center there are 4 AR servers in active mode (ie. working as a server group)? It wasn't entirely clear to me from your text. 2. How to detect server failure? I assume you mean one of the servers in the active server farm as the failover detection is quite straight-forward. To detect that each server in the group is alive you should follow Joe DeSouza's advice and use the load balancer's port check mechanism. I am a fan of a simple API call as it is a more complete check, but for simplicity and agility the port check is superior. As an aside, I recall previous versions of AR hanging temporarily when a telnet was launched against the TCP port of the AR server (the RPC protocol stack was intollerant to incomplete transactions). I assume this bug is history and that the load balancer's port check doesn't trip up the RPC protocol! As a further observation I wonder if the status of the servers in the group is held in a form/table on the database... would make sense as part of the AR_System_Server_Group_Operation_Ranking workflow IMHO. Perhaps someone knows the answer? 3. Feeding Admin changes from passive to active? This is not a good idea. Your active database is changing all the time and if you decouple the dataguard syncronizing mechanism (which is at the datebase or file system level) they will diverge. The admin changes you then make in the passive server cannot be applied to the active server at the database level without running huge risks of messing up the whole database. I am not saying it is impossible (admin changes tend to me adding columns, changing workflow objects etc.), just that the chances of it going horribly wrong are considerable and you wouldn't get any support from BMC. Alternatives I have seen work include resyncing at an AR level all changed data in the active server to the passive server with it's admin changes. If the Admin changes and regression tests take say an hour to apply then you need to export and import all changes in the last hour. Then you repeat the operation for the changes in the time it took to do the last export/import cycle. Eventually after a few cycles you will be down to a few changes to a few forms only and with a very short outage window you can get the passive server fully synced. You activate the passive server that has the admin changes and all the data up to date, and off you go! It is not zero-downtime, but it is minimal downtime (perhaps a few minutes) and it is supported by BMC! Complications: Importing data will trigger workflow sensitive to Merge events. You need to review this for all forms that are regularly updated. Tools like Migrator could help here obviously. 4. Stickiness in load balancer? If you followed David's advice you will already have your answer. 5. Experience with F5 LB? Not me. 6. Other critical things? Load balancers for the mid tier servers need to be part of the solution. Mid tier switching to other AR servers requires some care and potentially mutliple LBs. Regularly switch between the active and passive data centers to make sure there the failover works. I have customers that run for two months in one center and then two months in the other. You don't want to do this for the first time when somemthing breaks! Watch out for other single points of failure. You are investing a lot in this so consider redundant network paths to the database etc. too. Cheers Mark --- On Thu, 22/1/09, Easter, David david_eas...@bmc.com wrote: From: Easter, David david_eas...@bmc.com Subject: Re: Issues::Remedy in Load balanced environment To: arslist@ARSLIST.ORG Date: Thursday, 22 January, 2009, 3:46 PM Ankur, A good starting point would be the white paper on using a Load Balancer within an AR System environment: 06-Sep-2007 Using a Hardware Load Balancer with AR System 7.1.00 PDF http://www.bmc.com/supportu/documents/40/92/84092/84092.pdf Thanks, -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ankur Gulati Sent: Thursday, January 22, 2009 6:35 AM To: arslist@ARSLIST.ORG Subject: Issues::Remedy in Load balanced environment ** Hi Listers, I've been assigned a task of developing a load balanced environment for our remedy infrastructure. It has become a headache now since I am
Re: Reconciliation IDs
++ Please Read The Disclaimer At The Bottom Of This Email ++ Sean, Is it possible that you do not identify CIs in datasets A and B against the golden dataset before merging them into C? I guess this would result in the behaviour you are experiencing. If not, can you give us description of all the steps in your process. On the note of merging to a temporary dataset before going to the Golden dataset, I personally follow this approach. The reason being is that I can compare the temporary merged dataset to the Golden one to see what the differences are. If there is far too many, it suggests that discovery data is not quite right and I just get rid of the discovery data and wait for the next run without touching/corrupting the Golden dataset. Regards Jiri Pospisil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Heanai Sent: 23 January 2009 04:05 To: arslist@ARSLIST.ORG Subject: Re: Reconciliation IDs†Sorry i didnt answer your question fully. What is happening is that instead of updating the record in GOLD it is creating a new record. I never want to create a new record in Gold, i just want to update whats there, if it doesnt exist in Gold then i dont want to merge the record. If you said that it was a best practise to create a Staging dataset and merge to Gold how would this be possible as the staging dataset would always have a Recon ID? I really appreciate the help, Thanks, Sean P Romain ARSlist wrote: When you say it doesn't work what exactly is happening, or not happening? If you are trying to merge a CI from C to golden where they have different recon ids then that will never work. It should still work if you have written the job properly. If you need to you can do a modify all on the Base Element form and set the ReconcilliationIdentity to zero. -Original Message- From: Heanai seanhea...@hotmail.com To: arslist@ARSLIST.ORG Sent: Thu, 22 Jan 2009 2:38 pm Subject: Reconciliation IDs†Hello, I am having a bit of an issue. I have two datasets A and B. I use the econciliation Engine to merge attributes of these two to C. This works ine. However when i try to Reconcile C to the Gold Dataset it doesn't work s C already has a Reconciliation ID. Is there any way around this? Thanks, ean - iew this message in context: http://n2.nabble.com/Reconciliation-IDs%E2%80%8F-tp2199691p2199691.html ent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org latinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Reconciliation-IDs%E2%80%8F-tp2199691p2201649.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify postmas...@lchclearnet.com. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA.Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com *
Re: Reconciliation IDsþ
You are right in that you can do it all in one job and if this suits your business then this would be the way to go. It's the way that the out-of-the-box rules for BMC discovery tools work. However, using a staging dataset is still in BMCs best practice recommendations - see the Concepts Best Practices Guide for CMDB 2.1 Page 87. The paragraph says: Instead of merging multiple discovery sources directly into your production dataset, merge them into a consolidated discovery dataset first. You can compare this against your production dataset and use the results to generate change requests or exception reports for any discrepancies. For flexibility in the future I would always implement a staging dataset unless there was a compelling reason not to. Cheers Peter From what I recall from training, that was a best practice before CMDB 2. They recommended NOT doing that in CMDB 2 training for performance reasons. Otherwise, I'm not sure I see a point in creating separate rules for determine the best-of-the-best and then having another set of rules for reconciling into Gold. It keeps track of where it gets each attribute from, so there's no need to have another reconciliation job to determine which one is best, because it will simply use the best one as defined by your precedence rules either way. Concerning your last point, perhaps I haven't done enough recon work, but it seems you're either going to have to add your staging dataset to the recon rules for your new data source, or you're going to add your Gold dataset. That seems like a wash either way. Then again, perhaps I'm just missing something. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Peter Romain Sent: Thursday, January 22, 2009 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: Reconciliation IDsþ BMC best practice is to merge multiple CI sources into a staging dataset before merging into production. This allows you to keep the recon rules creating the best-of-the-best imported data separate from the business recon rules you use to update your golden dataset. It also makes it easier to add new data sources as you don't need to include the golden dataset in each of the individual import recon rules. Of course, it increases the number of CIs but I think that's a price worth paying to keep things manageable. Why are you merging A and B into C and then C into Gold rather than merging A and B (and perhaps C depending on whether it has any of its own data) directly into Gold? Which version of the CMDB are you using? If you're on version 2 or higher, it keeps track of which dataset each attribute came from, so it still applies all of your precedence rules regardless of what order you merge the different datasets into Gold. Lyle Taylor -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Heanai Sent: Thursday, January 22, 2009 12:39 PM To: arslist@ARSLIST.ORG Subject: Reconciliation IDsþ Hello, I am having a bit of an issue. I have two datasets A and B. I use the Reconciliation Engine to merge attributes of these two to C. This works fine. However when i try to Reconcile C to the Gold Dataset it doesn't work as C already has a Reconciliation ID. Is there any way around this? Thanks, Sean -- View this message in context: http://n2.nabble.com/Reconciliation-IDs%E2%80%8F-tp2199691p2199691.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___
Re: Reconciliation IDsâ
Jiri just posted the thoughts I was having. Cheers Peter Sorry i didnt answer your question fully. What is happening is that instead of updating the record in GOLD it is creating a new record. I never want to create a new record in Gold, i just want to update whats there, if it doesnt exist in Gold then i dont want to merge the record. If you said that it was a best practise to create a Staging dataset and merge to Gold how would this be possible as the staging dataset would always have a Recon ID? I really appreciate the help, Thanks, Sean P Romain ARSlist wrote: When you say it doesn't work what exactly is happening, or not happening? If you are trying to merge a CI from C to golden where they have different recon ids then that will never work. It should still work if you have written the job properly. If you need to you can do a modify all on the Base Element form and set the ReconcilliationIdentity to zero. -Original Message- From: Heanai seanhea...@hotmail.com To: arslist@ARSLIST.ORG Sent: Thu, 22 Jan 2009 2:38 pm Subject: Reconciliation IDsâ Hello, I am having a bit of an issue. I have two datasets A and B. I use the econciliation Engine to merge attributes of these two to C. This works ine. However when i try to Reconcile C to the Gold Dataset it doesn't work s C already has a Reconciliation ID. Is there any way around this? Thanks, ean - iew this message in context: http://n2.nabble.com/Reconciliation-IDs%E2%80%8F-tp2199691p2199691.html ent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org latinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Reconciliation-IDs%E2%80%8F-tp2199691p2201649.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
AR Server wont start
Hey list...we're running AR 7.0x on Windows 2003 with a SQL back end. I just tried to change the submitter mode from Changable to Locked...now AR Server won't come back online. It seems to be stuck in a perpetual Starting status. Has anyone run into this? Any thoughts on whipping it back into shape? Thanks! Eli The contents of this message, together with any attachments, are intended only for the use of the individual or entity to which they are addressed and may contain information that is legally privileged, confidential or otherwise exempt from disclosure. If you are not the intended recipient, you are prohibited from disseminating, distributing, or copying this message or any attachment. If you have received this message by mistake, please let the sender know by email reply and immediately delete this message, along with any attachments, from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Issues::Remedy in Load balanced environment
As a further observation I wonder if the status of the servers in the group is held in a form/table on the database... would make sense as part of the AR_System_Server_Group_Operation_Ranking workflow IMHO. Perhaps someone knows the answer? There's a table called SERVGRP_BOARD that should have an entry per server. One of the columns is called INTERVALCOUNT. Every check interval a server increments its own INTERVALCOUNT by one and reads the values for all of the other servers in the group. If, at the next check interval, the count for one of the other servers has not increased, that is compared against the delinquent threshold in the ranking form. Once number of missed increments reaches the delinquent threshold for the server/service the failover process to the next highest ranked server for that service should start. If you enable server group logging the messages are pretty verbose and should show you this process. Mark Walters The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc.
Specified plug in does not exist
Hi All, During web service consumption i got ARERR 8755 Specified plug in does not exist I have attached screen shot of this error kindly give me the appropriate solution regarding this. Thanks Regards, Manoj Jain ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Resolved: AR Server wont start
Apparently our SQL server was getting totally hammered and nobody told me. After the 5th attempt, the service started normally. Thanks From: Eli Schilling Sent: Friday, January 23, 2009 2:38 AM To: 'arslist@arslist.org' Subject: AR Server wont start Hey list...we're running AR 7.0x on Windows 2003 with a SQL back end. I just tried to change the submitter mode from Changable to Locked...now AR Server won't come back online. It seems to be stuck in a perpetual Starting status. Has anyone run into this? Any thoughts on whipping it back into shape? Thanks! Eli The contents of this message, together with any attachments, are intended only for the use of the individual or entity to which they are addressed and may contain information that is legally privileged, confidential or otherwise exempt from disclosure. If you are not the intended recipient, you are prohibited from disseminating, distributing, or copying this message or any attachment. If you have received this message by mistake, please let the sender know by email reply and immediately delete this message, along with any attachments, from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Issues::Remedy in Load balanced environment
Hi One thing to separate is the DR from the HA. 1. Will this architecture be feasible solution for failover and high availability? Let's look at the HA. You have a load balancer in front of the AR Servers in a server group. I have not seen a switch in front of 2 load balancers before but I guess that's HA on the load balancers themselves. So as far as HA is concerned, the application servers are good. You don't mention how the databases are. If they are in a cluster / RAC etc then that's good too. You don't mention about how you are getting your data from site A to B. But remember a few things. There are server references within the database so if you are doing any log shipping or db copy etc then remember that these need to be changed. Also, you have 2 options on the network side. You could allow your service desk / support users to have 2 servers configured in their User tool configuration and they know the DR procedure includes ticking the DR site and unchecking the prod site. End users in a DR situation (which is not that often in most cases, e.g. bomb, act of god etc) would have to phone the service desk to raise calls or the second option would be to get DNS to change the host names to the DR IP addresses. Although this could take time to propagate through the network etc and the same when you recover. In my experience, the time is ok as in a DR situation e.g. building collapse, bomb, flood etc, people are not rushing to raise change requests. How would those incidents look (Summary: I can't connect as my office is no longer there) J 2. How will we find out in case any of the server goes down? Is there any need for health check script to run on each of the ARS Server box to see if the server is alive or not? There are plenty of options here. If your company has any monitoring tools then all AR Servers have an SNMP interface. Some customers run simple cron scripts to check for the processes and email out when they can't find any etc. 3. To have a zero downtime at the time There is no such thing as zero downtime and every service including the AR System should have a maintenance slot per month / quarter etc. This is an important thing to remember as you could get mixed up in spending months trying to plan a zero down time solution. It's not reality. Just remember that to bring all other servers in the server group down except the one running the admin thread, make your changes, then bring the others up. As for coping to the DR site, that is not effecting your service SLA and can be done over the next few hours via log shipping/data guard etc. 4. Is there some recommendation for setting the stickiness value in the load balancer. If you have a load balancer in front of midtiers then set the session infinity (sticky) bit but not on the load balancers in front of the AR Servers. 5. Has someone used this kind of scenario with F5 Load balancer and can share how things are configured? Remedy only has a documentation with Cisco LB. I can request but I don't think we can share too much info at this site. If I can I will forward to your email and not on the list. 6. Are there any critical things you'd like to list which needs to be taken care of in this environment. Server references in the DB. This has been covered in the list. Licenses will be difference. Have all the licenses in the database e.g. the ones for your live and ones for your DR. The AR Servers are clever enough to find them. Remember that notifications that go to support groups have the midtier server address or the artasks will have the AR servers name in there so if you choose to not change the DNS then these links won't work. (Actually this may only be ITSM 7 etc but worth saying so) I think that's it for now. J Hope this helps in some way. Kind regards Danny From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ankur Gulati Sent: 22 January 2009 14:35 To: arslist@ARSLIST.ORG Subject: Issues::Remedy in Load balanced environment ** Hi Listers, I've been assigned a task of developing a load balanced environment for our remedy infrastructure. It has become a headache now since I am stuck with few things. Here's bit of description of the architecture. We have planned for having two sites A and B, A will be Primary and B a Disaster Recovery Site. On the top we have Users connecting through Citrix to any of the ARS application servers through two F5 1600 Load Balancer. The Load Balancers are in active - passive mode with a switch above them to shift the connection incase any of the LB goes down. Then we have 4 ARS application server all in Active mode in server group architecture. These servers have two Database to connect to. Databases are in Active - Passive mode. Each of these DBs are connected to their own SAN for storage. We will have a dataguard for replication of the database. DSO is not proposed in
[RESOLVED] Re: Remedy Java API: UnsatisfiedLinkError: com.bmc.arsys.api.Proxy.ARInitialization()J
thank you Calman and David Morgan. I had to copy the ar dir/api and point the LD_LIBRARY_PATH to $HOME/api/lib Calman Steynberg wrote: This is caused by not having the native libraries on your path. When the JVM can't find native libraries you get java.lang.UnsatisfiedLinkError. Make sure that the following DLL's are in your $PATH if you are using windows: cid:part1.05080203.07080703@bmc.comarapi71.dll arjni71.dll arrpc71.dll arutl71.dll arutljni71.dll icudt32.dll isuinbmc32.dll icubmc3232.dll Of course, if you are on Unix, then make sure that the LD_LIBRARY_PATH includes the location of the equivalent libraries. Calman Joe DeSouza wrote: ** I think this may be because that you might be having two jar files having the same classes being initiated in the same java instance. You will need to find out which jar file contains these classes that throw the exception below and remove them and place them at a common location so it is initialized just once. Joe *From:* Ravi rav...@cox.net *To:* arslist@ARSLIST.ORG *Sent:* Thursday, January 22, 2009 2:24:36 PM *Subject:* Remedy Java API: UnsatisfiedLinkError: com.bmc.arsys.api.Proxy.ARInitialization()J Hi: I am trying to create and run java applications from a server where Remedy is not installed. Scripts that run on perfectly fine on the remedy server donot seem to run on a server where remedy is not installed. I have copied all the jar files to $JAVA_HOME/lib directory. I can compile the script fine. But I get the following error when I try to run the script. I see a number of people reporting this error and none of solution seems to be helping me.. Exception in thread main java.lang.UnsatisfiedLinkError: com.bmc.arsys.api.Proxy.ARInitialization()J at com.bmc.arsys.api.Proxy.ARInitialization(Native Method) at com.bmc.arsys.api.Proxy.init(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.init(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.init(Unknown Source) at com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source) at com.bmc.arsys.api.ProxyPool.get(Unknown Source) at com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source) at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) at checkRequest.main(checkRequest.java:26) Line 26 in the code is server.verifyUser(); Thanks -- Thank you, RaVi __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
OT: Office Exercise (Not at the Same Time)
Casual Fridays Memo 1: Effective immediately, the company is adopting Fridays as Casual Day so that employees may express their diversity. Memo 2: Spandex and leather micro-miniskirts are not appropriate attire for Casual Day. Neither are string ties, rodeo belt buckles or moccasins. Memo 3: Casual Day refers to dress only, not attitude. When planning Friday's wardrobe, remember image is a key to our success. Memo 4: A seminar on how to dress for Casual Day will be held at 4 p.m. Friday in the cafeteria. Fashion show to follow. Attendance is mandatory. Memo 5: As an outgrowth of Friday's seminar, the Committee On Committee's has appointed a 14-member Casual Day Task Force to prepare guidelines for proper dress. Memo 6: The Casual Day Task Force has completed a 30-page manual. A copy of Relaxing Dress Without Relaxing Company Standards has been mailed to each employee. Please review the chapter You Are What You Wear and consult the Home Casual versus Business Casual checklist before leaving for work each Friday. If you have doubts about the appropriateness of an item of clothing, contact your CDTF representative before 7 a.m. on Friday. Memo 7: Because of lack of participation, Casual Day has been discontinued, effective immediately. _ Human Resources Helpful Hints Take the prospective employees you are trying to place and put them in a room with only a table and two chairs. Leave them alone for two hours, without any instruction. At the end of that time, go back and see what they are doing. If they have taken the table apart, put them in Engineering. If they are counting the butts in the ashtray, assign them to Finance. If they are waving their arms and talking out loud, send them to Consulting. If they are talking to the chairs, Personnel is a good spot for them. If they are wearing green sunglasses and need a haircut, Computer Information Systems is their niche. If the room has a sweaty odor, perhaps they're destined for the Help Desk. If they mention what a good price we got for the table and chairs, put them into Purchasing. If they mention that hardwood furniture DOES NOT come from rainforests, Public Relations would suit them well. If they are sleeping, they are Management material. If they are writing up the experience, send them to the Technical Documents team. If they don't even look up when you enter the room, assign them to Security. If they try to tell you it's not as bad as it looks, send them to Marketing. _ Exercise Pointers The only reason I would take up exercising is so that I could hear heavy breathing again... It is well documented that for every minute that you exercise, you add one minute to your life. This enables you at 85 years old to spend an additional 5 months in a nursing home at 50,000 per month. I joined a health club last year, spent about 40,000 bucks. Haven't lost a pound. Apparently you have to show up. I have to exercise early in the morning before my brain figures out what I'm doing. I like long walks, especially when they are taken by people who annoy me. I have flabby thighs, but fortunately my stomach covers them. The advantage of exercising every day is that you die healthier. If you are going to try cross-country running, start with a small country. Regards.Gidd ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Java API: log4j:WARN Please initialize the log4j system properly.
Hi: I have some JAVA API scripts which print the following warnings when I run the scripts. I know I have to configure log4j which I have never done before. Can someone share their log4j configuration file and a sample code remedy api code which uses log4j? log4j:WARN No appenders could be found for logger (com.bmc.arsys.api.Config). log4j:WARN Please initialize the log4j system properly. Thanks -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Reconciliation IDs
Jiri, Are you saying to first run an Identification job with A and B against the gold dataset, this will set the Recon Ids, then merge them into the C dataset and then into Gold. Wow i never thought of doing it like that, i will give it a try now. Thanks, Sean Jiri Pospisil wrote: ++ Please Read The Disclaimer At The Bottom Of This Email ++ Sean, Is it possible that you do not identify CIs in datasets A and B against the golden dataset before merging them into C? I guess this would result in the behaviour you are experiencing. If not, can you give us description of all the steps in your process. On the note of merging to a temporary dataset before going to the Golden dataset, I personally follow this approach. The reason being is that I can compare the temporary merged dataset to the Golden one to see what the differences are. If there is far too many, it suggests that discovery data is not quite right and I just get rid of the discovery data and wait for the next run without touching/corrupting the Golden dataset. Regards Jiri Pospisil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Heanai Sent: 23 January 2009 04:05 To: arslist@ARSLIST.ORG Subject: Re: Reconciliation IDs†Sorry i didnt answer your question fully. What is happening is that instead of updating the record in GOLD it is creating a new record. I never want to create a new record in Gold, i just want to update whats there, if it doesnt exist in Gold then i dont want to merge the record. If you said that it was a best practise to create a Staging dataset and merge to Gold how would this be possible as the staging dataset would always have a Recon ID? I really appreciate the help, Thanks, Sean P Romain ARSlist wrote: When you say it doesn't work what exactly is happening, or not happening? If you are trying to merge a CI from C to golden where they have different recon ids then that will never work. It should still work if you have written the job properly. If you need to you can do a modify all on the Base Element form and set the ReconcilliationIdentity to zero. -Original Message- From: Heanai seanhea...@hotmail.com To: arslist@ARSLIST.ORG Sent: Thu, 22 Jan 2009 2:38 pm Subject: Reconciliation IDs†Hello, I am having a bit of an issue. I have two datasets A and B. I use the econciliation Engine to merge attributes of these two to C. This works ine. However when i try to Reconcile C to the Gold Dataset it doesn't work s C already has a Reconciliation ID. Is there any way around this? Thanks, ean - iew this message in context: http://n2.nabble.com/Reconciliation-IDs%E2%80%8F-tp2199691p2199691.html ent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org latinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Reconciliation-IDs%E2%80%8F-tp2199691p2201649.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify postmas...@lchclearnet.com. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA.Recognised as a Clearing House under the Financial Services Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com
Re: Java API: log4j:WARN Please initialize the log4j system properly.
Ravi, You should find a file laying around your API named log4j.xml. Simply put that in the same dir as your class files and you won't get that error anymore. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Sent: Friday, January 23, 2009 8:33 AM To: arslist@ARSLIST.ORG Subject: Java API: log4j:WARN Please initialize the log4j system properly. Hi: I have some JAVA API scripts which print the following warnings when I run the scripts. I know I have to configure log4j which I have never done before. Can someone share their log4j configuration file and a sample code remedy api code which uses log4j? log4j:WARN No appenders could be found for logger (com.bmc.arsys.api.Config). log4j:WARN Please initialize the log4j system properly. Thanks -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Can't submit issue through BMC's web site?
All, I'm trying to submit an issue through the BMC web site. I keep getting the error: RPC call Failed: RPC: Server can't decode arguments (ARERR 91) Is the submit issue web site down? Thanks, Matt P. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Java API: log4j:WARN Please initialize the log4j system properly.
A sample file can be found here: arserver_install_dir/api/lib/log4j.xml Copy it to the same directory where your Java program lives. See if that resolves your issue. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Jan 23, 2009 at 10:33 AM, Ravi rav...@cox.net wrote: Hi: I have some JAVA API scripts which print the following warnings when I run the scripts. I know I have to configure log4j which I have never done before. Can someone share their log4j configuration file and a sample code remedy api code which uses log4j? log4j:WARN No appenders could be found for logger (com.bmc.arsys.api.Config). log4j:WARN Please initialize the log4j system properly. Thanks -- Thank you, RaVi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
2 Issues with SLM-FYI
All, I've just come across 2 issues with SLM 7.1 Patch 1 One is supposedly fixed in 7.5 Issue 1: If you open an SLM Template from the Configure Templates form, and click the little dialog x close button in the upper right hand corner, and then try to re-open the same template you will get a unique index violation error. This is a known defect: SW00292610 And is supposedly fixed in version 7.5 It doesn't seem to occur if you use the Save and Cancel buttons in the bottom left. Issue 2: We recently imported a bunch of Service Targets into our server. They were all in a status of Could not be built. When I looked at them, it looked like they were missing some actions and the milestones had errors when I tried to view them as well. So I rebuilt the Templates by hand (as those errored out when I tried to view them as well). I then deleted all the old Service Targets, and attempted to re-import them from the same files. Well none of them came in. I started looking at the log files and found all sorts of unique index violation errors. It appears that when you delete an Service Target, it leaves a bunch of old association records out there and doesn't clean them up. Here's the list of forms that I found have old association records that weren't cleaned up: SLM:Association SLM:Rule Definition SLM:ServiceTarget SLM:Milestones SLM:RuleAction SLM:RuleAction% (i.e. SLM:RuleActionSetValueItem) You would think that when you delete a Service Target it would clean up all the records that are associated to the Service Target. Isn't that kind of a basic thing? Either way, it's real easy to duplicate (just be sure you have a Database Backup before you do it) Import some service targets, delete the records, then try and import them again. ITSM 7.1 Patch 9 SLM 7.1 Patch 1 Windows Server 2003 MSSQL 2005 Thanks Matt P. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
OT: Can't submit issue through BMC's web site?
Well... stop arguing with the server... it obviously is not in the mood to decode arguments. Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Friday, January 23, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Can't submit issue through BMC's web site? ** All, I'm trying to submit an issue through the BMC web site. I keep getting the error: RPC call Failed: RPC: Server can't decode arguments (ARERR 91) Is the submit issue web site down? Thanks, Matt P. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Reconciliation IDs
++ Please Read The Disclaimer At The Bottom Of This Email ++ Exactly, if you do not do it this way, the reconciliation engine cannot merge the records correctly as it has no way to tell that entries in dataset A, B and C actually represent an entry in the gold dataset, which is then meant to get updated with the discovery data. Regards Jiri -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Heanai Sent: 23 January 2009 15:39 To: arslist@ARSLIST.ORG Subject: Re: Reconciliation IDs Jiri, Are you saying to first run an Identification job with A and B against the gold dataset, this will set the Recon Ids, then merge them into the C dataset and then into Gold. Wow i never thought of doing it like that, i will give it a try now. Thanks, Sean Jiri Pospisil wrote: ++ Please Read The Disclaimer At The Bottom Of This Email ++ Sean, Is it possible that you do not identify CIs in datasets A and B against the golden dataset before merging them into C? I guess this would result in the behaviour you are experiencing. If not, can you give us description of all the steps in your process. On the note of merging to a temporary dataset before going to the Golden dataset, I personally follow this approach. The reason being is that I can compare the temporary merged dataset to the Golden one to see what the differences are. If there is far too many, it suggests that discovery data is not quite right and I just get rid of the discovery data and wait for the next run without touching/corrupting the Golden dataset. Regards Jiri Pospisil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Heanai Sent: 23 January 2009 04:05 To: arslist@ARSLIST.ORG Subject: Re: Reconciliation IDs†Sorry i didnt answer your question fully. What is happening is that instead of updating the record in GOLD it is creating a new record. I never want to create a new record in Gold, i just want to update whats there, if it doesnt exist in Gold then i dont want to merge the record. If you said that it was a best practise to create a Staging dataset and merge to Gold how would this be possible as the staging dataset would always have a Recon ID? I really appreciate the help, Thanks, Sean P Romain ARSlist wrote: When you say it doesn't work what exactly is happening, or not happening? If you are trying to merge a CI from C to golden where they have different recon ids then that will never work. It should still work if you have written the job properly. If you need to you can do a modify all on the Base Element form and set the ReconcilliationIdentity to zero. -Original Message- From: Heanai seanhea...@hotmail.com To: arslist@ARSLIST.ORG Sent: Thu, 22 Jan 2009 2:38 pm Subject: Reconciliation IDs†Hello, I am having a bit of an issue. I have two datasets A and B. I use the econciliation Engine to merge attributes of these two to C. This works ine. However when i try to Reconcile C to the Gold Dataset it doesn't work s C already has a Reconciliation ID. Is there any way around this? Thanks, ean - iew this message in context: http://n2.nabble.com/Reconciliation-IDs%E2%80%8F-tp2199691p2199691.html ent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org latinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Reconciliation-IDs%E2%80%8F-tp2199691p2201649.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended
Re: Reconciliation IDs
If you have auto-identify on the you will need to run the identification against production and against C. In this case, if the recon job for A runs and doesn't identify a certain CI then it will be auto-identified and merged to C. If B has the same CI it will also not be found in production. If you don't also look in C then you will get two copies of it in production. Cheers Peter ++ Please Read The Disclaimer At The Bottom Of This Email ++ Exactly, if you do not do it this way, the reconciliation engine cannot merge the records correctly as it has no way to tell that entries in dataset A, B and C actually represent an entry in the gold dataset, which is then meant to get updated with the discovery data. Regards Jiri -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Heanai Sent: 23 January 2009 15:39 To: arslist@ARSLIST.ORG Subject: Re: Reconciliation IDs Jiri, Are you saying to first run an Identification job with A and B against the gold dataset, this will set the Recon Ids, then merge them into the C dataset and then into Gold. Wow i never thought of doing it like that, i will give it a try now. Thanks, Sean Jiri Pospisil wrote: ++ Please Read The Disclaimer At The Bottom Of This Email ++ Sean, Is it possible that you do not identify CIs in datasets A and B against the golden dataset before merging them into C? I guess this would result in the behaviour you are experiencing. If not, can you give us description of all the steps in your process. On the note of merging to a temporary dataset before going to the Golden dataset, I personally follow this approach. The reason being is that I can compare the temporary merged dataset to the Golden one to see what the differences are. If there is far too many, it suggests that discovery data is not quite right and I just get rid of the discovery data and wait for the next run without touching/corrupting the Golden dataset. Regards Jiri Pospisil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Heanai Sent: 23 January 2009 04:05 To: arslist@ARSLIST.ORG Subject: Re: Reconciliation IDsââ¬Â Sorry i didnt answer your question fully. What is happening is that instead of updating the record in GOLD it is creating a new record. I never want to create a new record in Gold, i just want to update whats there, if it doesnt exist in Gold then i dont want to merge the record. If you said that it was a best practise to create a Staging dataset and merge to Gold how would this be possible as the staging dataset would always have a Recon ID? I really appreciate the help, Thanks, Sean P Romain ARSlist wrote: When you say it doesn't work what exactly is happening, or not happening? If you are trying to merge a CI from C to golden where they have different recon ids then that will never work. It should still work if you have written the job properly. If you need to you can do a modify all on the Base Element form and set the ReconcilliationIdentity to zero. -Original Message- From: Heanai seanhea...@hotmail.com To: arslist@ARSLIST.ORG Sent: Thu, 22 Jan 2009 2:38 pm Subject: Reconciliation IDsââ¬Â Hello, I am having a bit of an issue. I have two datasets A and B. I use the econciliation Engine to merge attributes of these two to C. This works ine. However when i try to Reconcile C to the Gold Dataset it doesn't work s C already has a Reconciliation ID. Is there any way around this? Thanks, ean - iew this message in context: http://n2.nabble.com/Reconciliation-IDs%E2%80%8F-tp2199691p2199691.html ent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org latinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Reconciliation-IDs%E2%80%8F-tp2199691p2201649.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at
Re: Can't submit issue through BMC's web site?
Wow, it must hang out with my wife a lot! Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Friday, January 23, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: OT: Can't submit issue through BMC's web site? ** Well... stop arguing with the server... it obviously is not in the mood to decode arguments. Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Friday, January 23, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Can't submit issue through BMC's web site? ** All, I'm trying to submit an issue through the BMC web site. I keep getting the error: RPC call Failed: RPC: Server can't decode arguments (ARERR 91) Is the submit issue web site down? Thanks, Matt P. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: best method to hide attributes in a cmdb class
Hi Lyle, Thanks for the answer. It make sense. But what if the company is using only Change Management and CMDB. -- I guess even with just ChangeManagement and CMDB some basic Asset forms will be installed and all the Asset Classes will be available and we can use those to work with CI. What happens the next time we use CMDB2Asset utility, will it remove all the changes that were done so far to the Asset Classes. (Ex:AST:Computer System) ? Thanks On Jan 22, 12:57 pm, Lyle Taylor tayl...@ldschurch.org wrote: Actually, Sri has it right. The CMDB console is not really an appropriate place to be working with CIs in general except for under special circumstances. In general, you should have users creating and updating CIs using the Asset Management forms - it's a much better front end and can be customized. You should not be customizing the CMDB forms as they are system generated. You can, however, customize the Asset Management forms as much as you'd like with the caveat that once you do that, patches become more difficult to apply. I think a good rule of thumb is that users use the Asset Management forms, and you only work directly with the CMDB forms when creating/updating CIs via integrations or when you can't do what you need with the Asset Management forms. For example, running certain queries on the CMDB can be easier from the CMDB console, but most end users should not need to do that. That would be more limited to administrators and maybe your configuration manager. Lyle Taylor From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SriVamsi Patchipulusu Sent: Wednesday, January 21, 2009 6:50 PM To: arsl...@arslist.org Subject: Re: best method to hide attributes in a cmdb class ** Hi Srinivas, Thanks for replying. The end users I meant are CMDB users that would be working on CMDB CIs. i.e., creating/updating CIs via cmdb console. Not the asset users. Thanks, Vamsi On Wed, Jan 21, 2009 at 5:36 PM, srinivas madhurakavi kavi1...@gmail.commailto:kavi1...@gmail.com wrote: ** Sri, If I understand your requirement correctly, these are endusers who do not want to see some attributes on one or more classes. So your starting form would be (to take the same example: Computer System Class) AST: ComputerSystem. Since AST: ComputerSystem form is a self join of BMC_ComputerSystem with BMC_computerSystem which acts as a regular form you could either 1) Hide the attributes on AST:ComputerSystem form from admin tool or 2) Accomplish it via workflow As far as I could tell, the best choice of the above two options depends on the number of attributes you want to hide combined with their inheritance property (if any). My 2 cents, -SrinivasOn Wed, Jan 21, 2009 at 6:41 PM, SriVamsi Patchipulusu vamsi.pshttp://vamsi.ps@gmail.comhttp://gmail.com wrote: ** All, I have a requirement from end users that they dont want to see some fields in the cmdb class(Ex:BMC_ComputerSystem). First I thougt of going to CMDB Class Manager, select the class, view attributes and change the property hidden No to Yes. But I can access this property only for the fields that are from BMC_ComputerSystem_ only. Any fields that are inherited from BMC_BaseElement, that option is disabled. Now what are the options available to hide those fields that are inherited from BMC_System onto BMC_ComputerSystem class ? 1. Directly hide it from admin tool. -- But I dont think this is an option because it wont update the meta data, changes will be deleted next the class is modifed from class manager. 2. Write an activelink to hide those fields on form open. 3.Create a new page hiddent page tab in that class and move the fields to that new tab? -- Can we do it because there is no option to create a page Tab from cmdb class manager? Thanks in advance. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Can't submit issue through BMC's web site?
lol -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: 23 January 2009 16:47 To: arslist@ARSLIST.ORG Subject: Re: Can't submit issue through BMC's web site? Wow, it must hang out with my wife a lot! Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Friday, January 23, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: OT: Can't submit issue through BMC's web site? ** Well... stop arguing with the server... it obviously is not in the mood to decode arguments. Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault Sent: Friday, January 23, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Can't submit issue through BMC's web site? ** All, I'm trying to submit an issue through the BMC web site. I keep getting the error: RPC call Failed: RPC: Server can't decode arguments (ARERR 91) Is the submit issue web site down? Thanks, Matt P. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __ Information from ESET NOD32 Antivirus, version of virus signature database 3793 (20090123) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
ITSM 7 Work Info
Good morning, I'm curious if anyone else out there has a good explanation for why BMC went from using a Diary field to a separate table for the work log on the ITSM applications. Management here has told the users to fill it out more, and now that they've been doing it, they are upset that the Work Info area is unsearchable. Has anyone found a good way to do this, other than creating a join form for them to perform searches on, or is there some other way? I see why BMC did this from the coolness factor of being able to specify the Work Info Type, Source, etc. but if it's not searchable, it's pretty useless. Thanks, Shawn Pierson Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
7.1 User Tool Keeps Recaching Forms
ARS 7.1p3 Solaris 9 Sybase 15 Server Grouping with two hosts Has anyone noticed the 7.1p5 User Tool keeps recaching forms even when no server change has been made? I've wiped out all of my Home cache folders and restarted Remedy. I open a form which caches a few other forms. I then wait a few minutes, close the amin form and reopen. I check my cache folders and the timestamps change and I can see the form is taking a long time to load. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: best method to hide attributes in a cmdb class
You don't have to be doing Asset Management per se to use the Asset Management forms for working with the CMDB, although you probably do still need to be licensed for the application. You can simply ignore all the financial aspects of the application if you don't need them. At my last company, we weren't using AM for Asset Management (we had SAP and Maximo for that), but we used AM for the most part for working with CIs. In particular we had system managers do all their system updates, etc., in AM. That way we can use the OOB functionality for limiting who has access to change which CIs based on support group associations, and the system managers had a more user-friendly interface to work in. We would use the CMDB forms when administrators or the configuration manager needed to dig into some details about the data, but we rarely changed data in those forms. For example, if we needed to find all CIs with a certain name, regardless of class, BMC_BaseElement is the easiest place to do that. Or if you want to look at the CIs in various datasets, it's easier to do from the CMDB forms (because you can see them all at the same time). If I recall correctly, running CMDB2Asset doesn't undo previous customizations but will create new hidden tabs on the forms that contain your new fields that need to be exposed. You can then move those fields where you want to expose them. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patchsk Sent: Friday, January 23, 2009 9:51 AM To: arslist@ARSLIST.ORG Subject: Re: best method to hide attributes in a cmdb class Hi Lyle, Thanks for the answer. It make sense. But what if the company is using only Change Management and CMDB. -- I guess even with just ChangeManagement and CMDB some basic Asset forms will be installed and all the Asset Classes will be available and we can use those to work with CI. What happens the next time we use CMDB2Asset utility, will it remove all the changes that were done so far to the Asset Classes. (Ex:AST:Computer System) ? Thanks On Jan 22, 12:57 pm, Lyle Taylor tayl...@ldschurch.org wrote: Actually, Sri has it right. The CMDB console is not really an appropriate place to be working with CIs in general except for under special circumstances. In general, you should have users creating and updating CIs using the Asset Management forms - it's a much better front end and can be customized. You should not be customizing the CMDB forms as they are system generated. You can, however, customize the Asset Management forms as much as you'd like with the caveat that once you do that, patches become more difficult to apply. I think a good rule of thumb is that users use the Asset Management forms, and you only work directly with the CMDB forms when creating/updating CIs via integrations or when you can't do what you need with the Asset Management forms. For example, running certain queries on the CMDB can be easier from the CMDB console, but most end users should not need to do that. That would be more limited to administrators and maybe your configuration manager. Lyle Taylor From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SriVamsi Patchipulusu Sent: Wednesday, January 21, 2009 6:50 PM To: arsl...@arslist.org Subject: Re: best method to hide attributes in a cmdb class ** Hi Srinivas, Thanks for replying. The end users I meant are CMDB users that would be working on CMDB CIs. i.e., creating/updating CIs via cmdb console. Not the asset users. Thanks, Vamsi On Wed, Jan 21, 2009 at 5:36 PM, srinivas madhurakavi kavi1...@gmail.commailto:kavi1...@gmail.com wrote: ** Sri, If I understand your requirement correctly, these are endusers who do not want to see some attributes on one or more classes. So your starting form would be (to take the same example: Computer System Class) AST: ComputerSystem. Since AST: ComputerSystem form is a self join of BMC_ComputerSystem with BMC_computerSystem which acts as a regular form you could either 1) Hide the attributes on AST:ComputerSystem form from admin tool or 2) Accomplish it via workflow As far as I could tell, the best choice of the above two options depends on the number of attributes you want to hide combined with their inheritance property (if any). My 2 cents, -SrinivasOn Wed, Jan 21, 2009 at 6:41 PM, SriVamsi Patchipulusu vamsi.pshttp://vamsi.ps@gmail.comhttp://gmail.com wrote: ** All, I have a requirement from end users that they dont want to see some fields in the cmdb class(Ex:BMC_ComputerSystem). First I thougt of going to CMDB Class Manager, select the class, view attributes and change the property hidden No to Yes. But I can access this property only for the fields that are from BMC_ComputerSystem_ only. Any fields that are inherited from BMC_BaseElement, that option is
Re: best method to hide attributes in a cmdb class
If you're not licensed for AM, and you don't want to go that route, you can hide attributes using the class manager like you said. But you would need to hide them from the class they first appear. So, if one of the attributes you want to hide is from BaseElement, you would need to hide it there. If you want it hidden from all subclasses, this shouldn't be a problem. But if you want it hidden from, say, only BMC_ComputerSystem, then you're kind of in a pickle. Another option you might have would be to create custom forms that join back to the CMDB forms, similar to how the Asset forms work. You could then customize those without messing around with the CMDB classes. Lyle -Original Message- From: Lyle Taylor Sent: Friday, January 23, 2009 10:58 AM To: arslist@ARSLIST.ORG Subject: RE: best method to hide attributes in a cmdb class You don't have to be doing Asset Management per se to use the Asset Management forms for working with the CMDB, although you probably do still need to be licensed for the application. You can simply ignore all the financial aspects of the application if you don't need them. At my last company, we weren't using AM for Asset Management (we had SAP and Maximo for that), but we used AM for the most part for working with CIs. In particular we had system managers do all their system updates, etc., in AM. That way we can use the OOB functionality for limiting who has access to change which CIs based on support group associations, and the system managers had a more user-friendly interface to work in. We would use the CMDB forms when administrators or the configuration manager needed to dig into some details about the data, but we rarely changed data in those forms. For example, if we needed to find all CIs with a certain name, regardless of class, BMC_BaseElement is the easiest place to do that. Or if you want to look at the CIs in various datasets, it's easier to do from the CMDB forms (because you can see them all at the same time). If I recall correctly, running CMDB2Asset doesn't undo previous customizations but will create new hidden tabs on the forms that contain your new fields that need to be exposed. You can then move those fields where you want to expose them. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patchsk Sent: Friday, January 23, 2009 9:51 AM To: arslist@ARSLIST.ORG Subject: Re: best method to hide attributes in a cmdb class Hi Lyle, Thanks for the answer. It make sense. But what if the company is using only Change Management and CMDB. -- I guess even with just ChangeManagement and CMDB some basic Asset forms will be installed and all the Asset Classes will be available and we can use those to work with CI. What happens the next time we use CMDB2Asset utility, will it remove all the changes that were done so far to the Asset Classes. (Ex:AST:Computer System) ? Thanks On Jan 22, 12:57 pm, Lyle Taylor tayl...@ldschurch.org wrote: Actually, Sri has it right. The CMDB console is not really an appropriate place to be working with CIs in general except for under special circumstances. In general, you should have users creating and updating CIs using the Asset Management forms - it's a much better front end and can be customized. You should not be customizing the CMDB forms as they are system generated. You can, however, customize the Asset Management forms as much as you'd like with the caveat that once you do that, patches become more difficult to apply. I think a good rule of thumb is that users use the Asset Management forms, and you only work directly with the CMDB forms when creating/updating CIs via integrations or when you can't do what you need with the Asset Management forms. For example, running certain queries on the CMDB can be easier from the CMDB console, but most end users should not need to do that. That would be more limited to administrators and maybe your configuration manager. Lyle Taylor From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SriVamsi Patchipulusu Sent: Wednesday, January 21, 2009 6:50 PM To: arsl...@arslist.org Subject: Re: best method to hide attributes in a cmdb class ** Hi Srinivas, Thanks for replying. The end users I meant are CMDB users that would be working on CMDB CIs. i.e., creating/updating CIs via cmdb console. Not the asset users. Thanks, Vamsi On Wed, Jan 21, 2009 at 5:36 PM, srinivas madhurakavi kavi1...@gmail.commailto:kavi1...@gmail.com wrote: ** Sri, If I understand your requirement correctly, these are endusers who do not want to see some attributes on one or more classes. So your starting form would be (to take the same example: Computer System Class) AST: ComputerSystem. Since AST: ComputerSystem form is a self join of BMC_ComputerSystem with BMC_computerSystem which acts as
Requester Console Error
Hi All, I'm having issue with Requester Console after IM Patch 7 install. I'm getting Error Code - 311 Error Msg - ARCreateEntry - Field ID is not related to this form 105661 in Event. My Environment Details ARS - 7.0.1 Patch 9 ITSM 7 - Patch 7 Please share your ideas. Thanks Pintu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ITSM 7 Work Info
Shawn - The Work Info is searchable, just not directly from Incident form. In the left nav bar, under 'Advanced Functions', there's a link - 'Advanced Search'. One of the options here is 'Search Incidents by Work Info'. Thanks, Ron Legters Tools Administrator Production and Quality Control Univar USA Inc. www.univarusa.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Friday, January 23, 2009 9:34 AM To: arslist@ARSLIST.ORG Subject: ITSM 7 Work Info ** Good morning, I'm curious if anyone else out there has a good explanation for why BMC went from using a Diary field to a separate table for the work log on the ITSM applications. Management here has told the users to fill it out more, and now that they've been doing it, they are upset that the Work Info area is unsearchable. Has anyone found a good way to do this, other than creating a join form for them to perform searches on, or is there some other way? I see why BMC did this from the coolness factor of being able to specify the Work Info Type, Source, etc. but if it's not searchable, it's pretty useless. Thanks, Shawn Pierson Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: My Entitled Products problem
Looks like my last email didn't go through. Sorry if it eventually does and this doubles. Just wanted to say good luck, still no joy for me. Here is the last response I got from BMC. -- Version 7.5 (the highlighted row) is not available. The latest version available is 7.1.00. This customer may have received a copy of 7.5 somehow, but they could not have ever downloaded from EPD, and will not be able to until it is available. As for 7.0.01, I don't see that there is or ever was a version 7.0.01. 7.1.00 is available, but 7.0.00 is not available for shipment. - So I guess the 7.0.01 version I have running on my servers was created by some mystical being and teleported on there. Dylan -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jham36 Sent: Tuesday, January 20, 2009 3:33 PM To: arslist@ARSLIST.ORG Subject: Re: My Entitled Products problem I am having the same issue. I was able to see 7.0.01, 7.1, and 7.5 on Friday. Today I only see the 7.1 products. James On Jan 19, 2:41 pm, Wheeler, Dylan dy...@cnd-systems.com wrote: Hi Listers Anyone else running into issues with this new feature on the BMC site? I went to download and it said that I didn't have a support id in the EPD system. So I enter my id and now it will only allow me to download ARS 7.1.0, no 7.0.01 (which is what we're currently on) and no 7.5.0. Thought it was going to be nice not to have to go through 50,000 different products to download something I have a license for, but at least then I could get what I needed heh. Dylan Pacific Life ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: best method to hide attributes in a cmdb class
This is the solution I am looking for. Yes the second option will be more appropriate in my scenario, because we don't have AM license. I will see if I can hide it on the base form itself or these changes are related to only a particular subclass, then I will try to create another interface and link it to the CMDB form via some push fields or DSO. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: ITSM 7 Work Info
Another reason would be for performance. When you bring up an incident, it will pull back all the data in the diary field (which includes an extra query to the B table). By moving it off to a table field it's searchable, better for performance, and it is also a little easier to see how many entries there are If you want to make it searchable, you can always modify the table field to use an EXTERNAL qualification, then have the person pick certain values in different fields, build the qualification into som temp field :TmpQual, And then use that temp field in the External Qualification on the table field. EXTERNAL($TmpQual$) HTH Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ron Legters Sent: Friday, January 23, 2009 12:27 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Work Info ** Shawn - The Work Info is searchable, just not directly from Incident form. In the left nav bar, under 'Advanced Functions', there's a link - 'Advanced Search'. One of the options here is 'Search Incidents by Work Info'. Thanks, Ron Legters Tools Administrator Production and Quality Control Univar USA Inc. www.univarusa.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Friday, January 23, 2009 9:34 AM To: arslist@ARSLIST.ORG Subject: ITSM 7 Work Info ** Good morning, I'm curious if anyone else out there has a good explanation for why BMC went from using a Diary field to a separate table for the work log on the ITSM applications. Management here has told the users to fill it out more, and now that they've been doing it, they are upset that the Work Info area is unsearchable. Has anyone found a good way to do this, other than creating a join form for them to perform searches on, or is there some other way? I see why BMC did this from the coolness factor of being able to specify the Work Info Type, Source, etc. but if it's not searchable, it's pretty useless. Thanks, Shawn Pierson Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Cisco Loadbalancing Keepalive Scripts
Joe, That's how we have it configured now, but I'm not sure that is an accurate reflection of the status of the application. The port can be responding but the application can be down. versicle wrote: We are using a Cisco loadbalancer in front of our three application servers and we are trying to configure it with a script to determine some ok application response. We were considering writing an API script to login and return some message. Has anyone done this or have any better easier suggestions? We are running ARS 7.1 patch 5 Mike -- View this message in context: http://www.nabble.com/Cisco-Loadbalancing-Keepalive-Scripts-tp21612112p21630632.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: best method to hide attributes in a cmdb class
We're not licensed for AM right now either, so I just did a test. I was able to create a new computer system and edit it using the AST:Computer System form. Several of the tabs were missing that you would normally see, but perhaps that's because that's what you need the license form. You may actually be able to use the AST forms to do what you need. Take a look and give it a try. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patchsk Sent: Friday, January 23, 2009 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: best method to hide attributes in a cmdb class This is the solution I am looking for. Yes the second option will be more appropriate in my scenario, because we don't have AM license. I will see if I can hide it on the base form itself or these changes are related to only a particular subclass, then I will try to create another interface and link it to the CMDB form via some push fields or DSO. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Cisco Loadbalancing Keepalive Scripts
We had the same thing Joe. Telnet keeps the connection open for some reason even when the AR Server is not up. I believe we also have a cron script to monitor for the processes and if one of them is not running then it creates a file. The load balancer checks for the files existence and acts upon it. Regards Danny -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of versicle Sent: 23 January 2009 18:55 To: arslist@ARSLIST.ORG Subject: Re: Cisco Loadbalancing Keepalive Scripts Joe, That's how we have it configured now, but I'm not sure that is an accurate reflection of the status of the application. The port can be responding but the application can be down. versicle wrote: We are using a Cisco loadbalancer in front of our three application servers and we are trying to configure it with a script to determine some ok application response. We were considering writing an API script to login and return some message. Has anyone done this or have any better easier suggestions? We are running ARS 7.1 patch 5 Mike -- View this message in context: http://www.nabble.com/Cisco-Loadbalancing-Keepalive-Scripts-tp21612112p21630 632.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __ Information from ESET NOD32 Antivirus, version of virus signature database 3794 (20090123) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.1 User Tool Keeps Recaching Forms
Is some workflow updating the user form? Whenever a user record is updated the user tool will recache. ARS 7.1p3 Solaris 9 Sybase 15 Server Grouping with two hosts Has anyone noticed the 7.1p5 User Tool keeps recaching forms even when no server change has been made? I've wiped out all of my Home cache folders and restarted Remedy. I open a form which caches a few other forms. I then wait a few minutes, close the amin form and reopen. I check my cache folders and the timestamps change and I can see the form is taking a long time to load. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: To figure out which rows are selected? + Crystal question
Did you try creating the 1020 field? Create it as a hidden field, and I'm pretty sure it will work the way you want after selecting rows from the results list. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Mark Milke Sent: Friday, January 23, 2009 3:00 AM To: arslist@ARSLIST.ORG Subject: Re: To to figure out which rows are selected? + Crystal question Hi Joe, I tried that. But on what table do you want me to perform this loop? I can't select 1020 from the drop down. I tried to put a Result List onto the form, but the selection of the result pane is not being translated to the Result List control. Is there anyway I can achieve that? Thanks, Mark On 22 Jan., 18:34, Joe DeSouza joe_rem...@yahoo.com wrote: Mark, Have the active links that perform what you want in a Guide, and call that guide and do a Table Loop, with the option 'Table Loop Selected Rows Only' checked. That should achieve what you want. Hope that helps.. Cheers Joe From: Mark Milke mark_mi...@yahoo.com To: arsl...@arslist.org Sent: Thursday, January 22, 2009 10:08:55 AM Subject: To to figure out which rows are selected? + Crystal question Hi Listers, I have a simple ARS Form. I want to enable users to run a search, then selected / highlight a few rows in the results pane and click a button to run a Crystal Report. The question is how to figure out which rows are highlighted or selected? I need to know this to build on-the-fly the qualification that I will pass to the Crystal Report. Any ideas? Mark No virus found in this outgoing message. Checked by AVG. Version: 7.5.552 / Virus Database: 270.10.12/1911 - Release Date: 1/23/2009 7:28 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Specified plug in does not exist
Check the Plugin Paths in your ar.conf (or ar.cfg if you are on a windows server) and make sure that the Plugin-Path has all the right paths. The Web service plugin exists in the bin directory of the arsystem installation folder Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of manoj jain Sent: Friday, January 23, 2009 6:12 AM To: arslist@ARSLIST.ORG Subject: Specified plug in does not exist ** Hi All, During web service consumption i got ARERR 8755 Specified plug in does not exist I have attached screen shot of this error kindly give me the appropriate solution regarding this. Thanks Regards, Manoj Jain No virus found in this outgoing message. Checked by AVG. Version: 7.5.552 / Virus Database: 270.10.12/1911 - Release Date: 1/23/2009 7:28 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.1 User Tool Keeps Recaching Forms
Nothing is changing. Just got off the phone and were were able to narrow it down to whether you log into the ARS host directly or thru the VIP. If you go directly to the host there is no caching issues. If you go thru the load balancer there is a caching issue. On Fri, Jan 23, 2009 at 2:44 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Is some workflow updating the user form? Whenever a user record is updated the user tool will recache. ARS 7.1p3 Solaris 9 Sybase 15 Server Grouping with two hosts Has anyone noticed the 7.1p5 User Tool keeps recaching forms even when no server change has been made? I've wiped out all of my Home cache folders and restarted Remedy. I open a form which caches a few other forms. I then wait a few minutes, close the amin form and reopen. I check my cache folders and the timestamps change and I can see the form is taking a long time to load. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Cisco Loadbalancing Keepalive Scripts
Netscaler is a bit different then I guess. I have seen that it shows red the moment the ARS goes down or if you shut down its service.. I usually use the Services console on the admin console of netscaler when I hear of a outage on any of our servers and it does show it if its down. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Danny Kellett Sent: Friday, January 23, 2009 2:30 PM To: arslist@ARSLIST.ORG Subject: Re: Cisco Loadbalancing Keepalive Scripts We had the same thing Joe. Telnet keeps the connection open for some reason even when the AR Server is not up. I believe we also have a cron script to monitor for the processes and if one of them is not running then it creates a file. The load balancer checks for the files existence and acts upon it. Regards Danny -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of versicle Sent: 23 January 2009 18:55 To: arslist@ARSLIST.ORG Subject: Re: Cisco Loadbalancing Keepalive Scripts Joe, That's how we have it configured now, but I'm not sure that is an accurate reflection of the status of the application. The port can be responding but the application can be down. versicle wrote: We are using a Cisco loadbalancer in front of our three application servers and we are trying to configure it with a script to determine some ok application response. We were considering writing an API script to login and return some message. Has anyone done this or have any better easier suggestions? We are running ARS 7.1 patch 5 Mike No virus found in this outgoing message. Checked by AVG. Version: 7.5.552 / Virus Database: 270.10.12/1911 - Release Date: 1/23/2009 7:28 AM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: My Entitled Products problem
hah yeah, unfortunately that's the way my whole week has been going. I guess 7.0.01 was developed by space men and installed on my servers :) That's pretty much what I did though, plus I pointed out that the matrix also lists 7.5 as the current version. So if it's not available it shouldn't be the current one. So maybe I'll get a response back by Tuesday saying they received my response and they'll look into it. Dylan Quoting Carey Matthew Black black@gmail.com: Dylan, Wow I bet you wish that was some kind of Friday humor post too... It may help to point that (clueless) support person at the compatibility matrix on BMC's site: http://www.bmc.com/support/bmcremedycomp/index.htm And specifically: http://www.bmc.com/support/bmcremedycomp/AR_System_7_0_1_Compatibility-Matrix_v1_05.htm Sigh. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Jan 23, 2009 at 1:36 PM, Wheeler, Dylan dy...@cnd-systems.com wrote: Looks like my last email didn't go through. Sorry if it eventually does and this doubles. Just wanted to say good luck, still no joy for me. Here is the last response I got from BMC. -- Version 7.5 (the highlighted row) is not available. The latest version available is 7.1.00. This customer may have received a copy of 7.5 somehow, but they could not have ever downloaded from EPD, and will not be able to until it is available. As for 7.0.01, I don't see that there is or ever was a version 7.0.01. 7.1.00 is available, but 7.0.00 is not available for shipment. - So I guess the 7.0.01 version I have running on my servers was created by some mystical being and teleported on there. Dylan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: My Entitled Products problem
Just FYI, my understanding is that your Entitled Products list is linked to those products that are covered under your support contract - hence the need to manage your support IDs in EPD. You may wish to check if the support ID you entered into the EPD site is the one you have for your AR System purchase. Although it's pretty cool to be called space men - I always wanted to be an astronaut. ;-) -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Friday, January 23, 2009 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: My Entitled Products problem hah yeah, unfortunately that's the way my whole week has been going. I guess 7.0.01 was developed by space men and installed on my servers :) That's pretty much what I did though, plus I pointed out that the matrix also lists 7.5 as the current version. So if it's not available it shouldn't be the current one. So maybe I'll get a response back by Tuesday saying they received my response and they'll look into it. Dylan Quoting Carey Matthew Black black@gmail.com: Dylan, Wow I bet you wish that was some kind of Friday humor post too... It may help to point that (clueless) support person at the compatibility matrix on BMC's site: http://www.bmc.com/support/bmcremedycomp/index.htm And specifically: http://www.bmc.com/support/bmcremedycomp/AR_System_7_0_1_Compatibility -Matrix_v1_05.htm Sigh. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Jan 23, 2009 at 1:36 PM, Wheeler, Dylan dy...@cnd-systems.com wrote: Looks like my last email didn't go through. Sorry if it eventually does and this doubles. Just wanted to say good luck, still no joy for me. Here is the last response I got from BMC. -- Version 7.5 (the highlighted row) is not available. The latest version available is 7.1.00. This customer may have received a copy of 7.5 somehow, but they could not have ever downloaded from EPD, and will not be able to until it is available. As for 7.0.01, I don't see that there is or ever was a version 7.0.01. 7.1.00 is available, but 7.0.00 is not available for shipment. - So I guess the 7.0.01 version I have running on my servers was created by some mystical being and teleported on there. Dylan __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: My Entitled Products problem
Hi David I understand that it is supposed to show the products per support id. Is that limited to versions as well? I see ITSM in there, but it will only allow me to download 7.1.0 Normal hiccups for a new process, understandable. Just kind of dumbfounded by the response I got when I reported the problem. The spaceman comment was me being amused that a BMC support person would tell me that ARS 7.0.01 does not exist. Maybe it was removed from EPD and it is now being stored in Area 51 :) Dylan Quoting Easter, David david_eas...@bmc.com: Just FYI, my understanding is that your Entitled Products list is linked to those products that are covered under your support contract - hence the need to manage your support IDs in EPD. You may wish to check if the support ID you entered into the EPD site is the one you have for your AR System purchase. Although it's pretty cool to be called space men - I always wanted to be an astronaut. ;-) -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Friday, January 23, 2009 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: My Entitled Products problem hah yeah, unfortunately that's the way my whole week has been going. I guess 7.0.01 was developed by space men and installed on my servers :) That's pretty much what I did though, plus I pointed out that the matrix also lists 7.5 as the current version. So if it's not available it shouldn't be the current one. So maybe I'll get a response back by Tuesday saying they received my response and they'll look into it. Dylan Quoting Carey Matthew Black black@gmail.com: Dylan, Wow I bet you wish that was some kind of Friday humor post too... It may help to point that (clueless) support person at the compatibility matrix on BMC's site: http://www.bmc.com/support/bmcremedycomp/index.htm And specifically: http://www.bmc.com/support/bmcremedycomp/AR_System_7_0_1_Compatibility -Matrix_v1_05.htm Sigh. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Jan 23, 2009 at 1:36 PM, Wheeler, Dylan dy...@cnd-systems.com wrote: Looks like my last email didn't go through. Sorry if it eventually does and this doubles. Just wanted to say good luck, still no joy for me. Here is the last response I got from BMC. -- Version 7.5 (the highlighted row) is not available. The latest version available is 7.1.00. This customer may have received a copy of 7.5 somehow, but they could not have ever downloaded from EPD, and will not be able to until it is available. As for 7.0.01, I don't see that there is or ever was a version 7.0.01. 7.1.00 is available, but 7.0.00 is not available for shipment. - So I guess the 7.0.01 version I have running on my servers was created by some mystical being and teleported on there. Dylan __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: My Entitled Products problem
I see all three versions of everything logged in on mine. I think what David is pointing at is that in some cases there are multiple support ids, and that if you don't have the right one that your support contract is tied to, you may not be able to download them. That still doesn't explain why you can see ARS 7.1, but I've seen situations like that before. Once BMC created a separate support id for us to download a demo of something, and my coworker at the time made that his primary support id on his profile. That caused some issues, and it could be similar to what you are running into. I'm not saying this is the case, but you may want to double check your support ids at least to eliminate that as a factor. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Friday, January 23, 2009 3:56 PM To: arslist@ARSLIST.ORG Subject: Re: My Entitled Products problem Hi David I understand that it is supposed to show the products per support id. Is that limited to versions as well? I see ITSM in there, but it will only allow me to download 7.1.0 Normal hiccups for a new process, understandable. Just kind of dumbfounded by the response I got when I reported the problem. The spaceman comment was me being amused that a BMC support person would tell me that ARS 7.0.01 does not exist. Maybe it was removed from EPD and it is now being stored in Area 51 :) Dylan Quoting Easter, David david_eas...@bmc.com: Just FYI, my understanding is that your Entitled Products list is linked to those products that are covered under your support contract - hence the need to manage your support IDs in EPD. You may wish to check if the support ID you entered into the EPD site is the one you have for your AR System purchase. Although it's pretty cool to be called space men - I always wanted to be an astronaut. ;-) -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wheeler, Dylan Sent: Friday, January 23, 2009 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: My Entitled Products problem hah yeah, unfortunately that's the way my whole week has been going. I guess 7.0.01 was developed by space men and installed on my servers :) That's pretty much what I did though, plus I pointed out that the matrix also lists 7.5 as the current version. So if it's not available it shouldn't be the current one. So maybe I'll get a response back by Tuesday saying they received my response and they'll look into it. Dylan Quoting Carey Matthew Black black@gmail.com: Dylan, Wow I bet you wish that was some kind of Friday humor post too... It may help to point that (clueless) support person at the compatibility matrix on BMC's site: http://www.bmc.com/support/bmcremedycomp/index.htm And specifically: http://www.bmc.com/support/bmcremedycomp/AR_System_7_0_1_Compatibility -Matrix_v1_05.htm Sigh. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Fri, Jan 23, 2009 at 1:36 PM, Wheeler, Dylan dy...@cnd-systems.com wrote: Looks like my last email didn't go through. Sorry if it eventually does and this doubles. Just wanted to say good luck, still no joy for me. Here is the last response I got from BMC. -- Version 7.5 (the highlighted row) is not available. The latest version available is 7.1.00. This customer may have received a copy of 7.5 somehow, but they could not have ever downloaded from EPD, and will not be able to until it is available. As for 7.0.01, I don't see that there is or ever was a version 7.0.01. 7.1.00 is available, but 7.0.00 is not available for shipment. - So I guess the 7.0.01 version I have running on my servers was created by some mystical being and teleported on there. Dylan __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___
How to Create Web Service
Hi All, How to create external webservice to create Incident Ticket in BMC Remedy. Please share your ideas. Thanks Regards. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: SLA missing due dates
Tim, Do you happen to have IMSLM Patch 9004 installed? In any case, I've recently worked through a similar issue where the SVTDueDate was not getting set, which caused the Estimated Resolution Date to not get set properly. There is a HotFix that BMC Support can provide for you*if* it so happens that you are suffering from the same issue. Good Luck! Matt Reinfeldt From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau Sent: Wednesday, January 21, 2009 8:08 PM To: arslist@ARSLIST.ORG Subject: SLA missing due dates Importance: High ** Anyone know why an SLA would be missing Due Date: Running ars 7.0.1 patch 2.The SVTDueDate is not being calculated for my Due Date. Thanks Tim __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are image001.jpg
Re: SLA missing due dates
A another reason that the SLA due date is missing is the Terms and Condition is met but the Start When qualification has not been met.For example if the Terms and Condition is 'Company' = some company and the Start When is Status = Assigned. When the incident is created the T and C is met but the Status = Pending. SLA due date will be blank by design. Teresa In a message dated 01/23/09 22:41:07 Central Standard Time, arsl...@mattreinfeldt.com writes: ** Tim, Do you happen to have IMSLM Patch 9004 installed? In any case, I’ve recently worked through a similar issue where the SVTDueDate was not getting set, which caused the Estimated Resolution Date to not get set properly. There is a HotFix that BMC Support can provide for you*if* it so happens that you are suffering from the same issue. Good Luck! Matt Reinfeldt From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Rondeau Sent: Wednesday, January 21, 2009 8:08 PM To: arslist@ARSLIST.ORG Subject: SLA missing due dates Importance: High ** Anyone know why an SLA would be missing Due Date: Running ars 7.0.1 patch 2.The SVTDueDate is not being calculated for my Due Date. Thanks Tim __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are inline: image001.jpg
Install V7.5
Hi All having eagerly waited for a very long time and then finally having got my hands on V7.5, I am now in the unfortunate position of not being able to install the darn thing. It reaches the level where it is trying to validate the database install and then comes up with the message TCP/IP connection to the host HQE123136 using port number failed(I have tried all different port numbers) Possible causes: Database services are not available/running or network configuration is not configured for TCP/IP protocol or IP or host name/port number is incorrect. I have verified that the database is running, I can run SQL queries against the master db. What am I missing? Please help this is too much to take. SQL 2005 Windows XP SP2 Many thanks shafqat ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Install V7.5
When I had that problem I opened the sql client, then dropped to a command line and did an 'rpcinfo -a' and looked for the port that the sql client was using...try that port...:) _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz Sent: Friday, January 23, 2009 10:48 PM To: arslist@ARSLIST.ORG Subject: Install V7.5 ** Hi All having eagerly waited for a very long time and then finally having got my hands on V7.5, I am now in the unfortunate position of not being able to install the darn thing. It reaches the level where it is trying to validate the database install and then comes up with the message TCP/IP connection to the host HQE123136 using port number failed(I have tried all different port numbers) Possible causes: Database services are not available/running or network configuration is not configured for TCP/IP protocol or IP or host name/port number is incorrect. I have verified that the database is running, I can run SQL queries against the master db. What am I missing? Please help this is too much to take. SQL 2005 Windows XP SP2 Many thanks shafqat __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Install V7.5
Shafqat, You need to enable TCP/IP connections at the database level. You can check out this (or several other) reference: http://support.microsoft.com/kb/823938 I believe I had to set it to port 1033 or something like that, when I did it, but it's been a while and I don't have the VM called up at the moment. Good luck! Matt Reinfeldt From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz Sent: Friday, January 23, 2009 11:48 PM To: arslist@ARSLIST.ORG Subject: Install V7.5 ** Hi All having eagerly waited for a very long time and then finally having got my hands on V7.5, I am now in the unfortunate position of not being able to install the darn thing. It reaches the level where it is trying to validate the database install and then comes up with the message TCP/IP connection to the host HQE123136 using port number failed(I have tried all different port numbers) Possible causes: Database services are not available/running or network configuration is not configured for TCP/IP protocol or IP or host name/port number is incorrect. I have verified that the database is running, I can run SQL queries against the master db. What am I missing? Please help this is too much to take. SQL 2005 Windows XP SP2 Many thanks shafqat __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: How to Create Web Service
Select the form on which you want to build the webservice. Right click on it. You will get the option for create web service. Which kind of webservice do you want to create? Regards Rakshit On Sat, Jan 24, 2009 at 8:28 AM, pintu mallick pintumall...@yahoo.comwrote: ** Hi All, How to create external webservice to create Incident Ticket in BMC Remedy. Please share your ideas. Thanks Regards. Thanks __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
