Re: Tracing outbound data froma web service.......

[Jarl Grøneng]

You probably need to set the logging to a higher level. Level ALL
should give you that.


-
Jarl

2009/8/4 Sean Harrodine :
> **
> Hi Jarl,
>
> I just tried that but all is see is this..
>
>
>  99> /* Tue Aug 04 2009 21:22:55.3607 */ Plug-In Trace Log -- ON
>  390695> /* Tue Aug 04 2009 21:23:31.1921 */ +CALL
> ARFilterApiCall  -- filter API ARSYS.ARF.WEBSERVICE
>  390695> /* Tue Aug 04 2009 21:23:39.2371 */
> -CALL    OK
>  99> /* Tue Aug 04 2009 21:24:19.8034 */ Plug-In Trace Log -- OFF
>
>
> 
> From: Jarl Grøneng 
> To: arslist@ARSLIST.ORG
> Sent: Tuesday, 4 August, 2009 19:06:53
> Subject: Re: Tracing outbound data froma web service...
>
> Plugin-logging will do that
>
> --
> Jarl
>
> 2009/8/4 Sean Harrodine :
>> **
>> Hi everyone,
>>
>> Is there a way to be able to trace or see outbound data that is going out
>> through a web service and if so, could anyone enlighten me how please ?
>>
>> thanks,
>>
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: How to verify if apache and tomcat are running?

[Frank Caruso]

When the Midtier installs it appends lines to the end of the
httpd.conf file. Those lines tell it were to find the jk_mod module.
Is it possible you have a corrupt version of that file? How was the
jk_mod file built?

On Fri, Aug 7, 2009 at 3:18 AM, Kaye
Bernales wrote:
> **
> Thanks!
>
> One more thing, while looking at logs (mid-tier installation) we found the
> warnings regarding a syntax error on http.conf.  We tried to start apache
> and ran the command apachectl start.  We got the error:
>
> httpd: Syntax error on line 409 of
> /opt2/mweb/server/apache2/conf/httpd.conf: API module structure 'jk_module'
> in file /opt2/bmc/apache2/modules/mod_jk.so is garbled - expected signature
> 41503232 but saw 41503230 - perhaps this is not an Apache module DSO, or was
> compiled for a different Apache version?
>
> Any idea how we can fix it? :)
>
>
>
> Thanks!
> Kaye
>
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
> Sent: Friday, 7 August 2009 7:20 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: How to verify if apache and tomcat are running?
>
> **
>
> The fact that you’re getting that error means that Apache is up and
> running.  If Apache were down, your web browser would essentially tell you
> that it can’t connect to the server or can’t display the page (in the case
> of IE).  This error means that Apache is trying to pass the request on to
> the Tomcat server and is failing.  It may be that Tomcat is down.
>
>
>
> I usually verify that they are running by checking for the processes using
> the ps command.  A quick easy way to tell if Apache is up is to look for the
> httpd process by running the following command at the shell prompt:
>
>
>
> ps –ef | grep httpd
>
>
>
> If Apache is running, you should see multiple lines returned similar to
> this:
>
>
>
> root 23773 1  0 Jul31 ?    00:00:00 /opt/apache/bin/httpd -k
> start
>
> nobody    6509 23773  0 04:15 ?    00:00:00 /opt/apache/bin/httpd -k
> start
>
> nobody    6510 23773  0 04:15 ?    00:00:00 /opt/apache/bin/httpd -k
> start
>
> nobody    6511 23773  0 04:15 ?    00:00:00 /opt/apache/bin/httpd -k
> start
>
> nobody    6512 23773  0 04:15 ?    00:00:00 /opt/apache/bin/httpd -k
> start
>
> nobody    6513 23773  0 04:15 ?    00:00:00 /opt/apache/bin/httpd -k
> start
>
> user     19396 19247  0 17:18 pts/0    00:00:00 grep httpd
>
>
>
> Note the line highlighted in red – that’s the process running the grep
> command.  Ignore that line.
>
>
>
> If you see no lines returned (or just one that lists the grep command), then
> Apache is not running.  Tomcat is a little more tricky, because it’s a Java
> process.  I check for it by running the following command:
>
>
>
> ps –ef | grep java
>
>
>
> You should get back at least one line similar to the following:
>
>
>
> root 14160 1  0 Jul31 ?    00:02:28
> /usr/java/jdk1.5.0_14/bin/java -Djava.awt.headless=true
> -Dsun.java2d.fontpath=/usr/java/jdk1.5.0_14/jre/lib/fonts
> -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
> -Djava.util.logging.config.file=/usr/ar/apache-tomcat-5.5.17/conf/logging.properties
> -Djava.endorsed.dirs=/usr/ar/apache-tomcat-5.5.17/common/endorsed -classpath
> :/usr/ar/apache-tomcat-5.5.17/bin/bootstrap.jar:/usr/ar/apache-tomcat-5.5.17/bin/commons-logging-api.jar
> -Dcatalina.base=/usr/ar/apache-tomcat-5.5.17
> -Dcatalina.home=/usr/ar/apache-tomcat-5.5.17
> -Djava.io.tmpdir=/usr/ar/apache-tomcat-5.5.17/temp
> org.apache.catalina.startup.Bootstrap start
>
>
>
> Note the sections highlighted in red.  You can tell by looking at the
> options listed that this is for Tomcat.  If you don’t see that, then it’s
> not running.
>
>
>
> Hope that helps a bit.
>
>
>
> Lyle
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Kaye Bernales
> Sent: Thursday, August 06, 2009 2:44 AM
> To: arslist@ARSLIST.ORG
> Subject: How to verify if apache and tomcat are running?
>
>
>
> **
>
> Hi List,
>
>
>
> We just finished installing mid-tier 7.5 (Used patch 2).  We are trying to
> load the test page as described in doc.  but we got the error 503 Service
> Temporarily Unavailable.
>
>
>
> Service Temporarily Unavailable
>
> The server is temporarily unable to service your request due to maintenance
> downtime or capacity problems. Please try again later.
>
> Am a newbie on Unix and am wondering how I could verify if APache and Tomcat
> are running.  (And how to restart them if ever).
>
>
>
> I was able to log in to User Tool and Dev Studio so arserver is running.
>
>
>
> Remedy Version: 7.5 Patch 2
>
> Platform: UNIX (Solaris)
>
> DB: Sybase
>
>
>
> Thanks!
> Kaye
>
> NOTICE
>
> The information contained in this email is confidential. If you are not the
> intended recipient, you must not disclose or use the information in this
> email in any way. If you received it in error, please tell us immediately by
>

Using Escalation with form CHG:ChangeInterface_Create

[Christine]

I’m trying to use the Escalation process with the form
CHG:ChangeInterface_Create to create a Change. I’m mostly an admin,
not a developer. I have not been 100% successful with this. Looking
for some advice:

I am choosing the CHG:ChangeInterface_Create form. In the escalation I
have no Run If qualifier.

If I just have a Set Fields action a record successfully gets created
in the CHG:ChangeInterface_Create form. The value of the Change
Template Instance ID is being set in the Template ID field. The
z1D_Action is being set to CREATE. Again, this does create a record in
the CHG:ChangeInterface_Create form.

It does not however create an actual Change. So I added a subsequent
Run Process of PERFORM-ACTION-ACTIVE-LINK 4 which from what I can
discern will run the associated Active Links as if a record was
submitted manually.

I add this Process; update the Time Criteria to run in about 10
minutes, save the escalation, turn on the escalation log and wait. The
escalation comes along with a message of ‘Failed Qualification’. There
is no Run-If qualification on either the Basic tab or on the Set
Fields action. I looked at the detail of the Run-If and there are not
even any spaces in the qualifiers.

I deleted the escalation, recreated with just the Set Fields and
again, a record will be created in CHG:ChangeInterfaceCreate. I add
the Run Process of PERFORM-ACTION-ACTIVE-LINK 4 and end up again with
a message in the escalation log of ‘Failed Qualification’. Again I
check the Run If fields and the field is blank.

I tried again with first running PERFORM-ACTION-ACTIVE-LINK 32768
(window open) before the Set Fields and this too ends in Failed
Qualification.

Do I need a Run If qualifier to use a Run Process such as above? Is
there one that you would suggest (sorry, I really am mostly an admin).
Is the Escalation process the incorrect method to achieve an
automated, scheduled creation of a Change?

Remedy version 7.1.00, patch 002; Change Management 7.0.03, patch
007.

Thanks much,
Christine

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Encouraging Float License Users to Log Off When Inactive

[Pat Zandi]

It would be nice if it was attached to a group as well.. Like auto- 
refresh. Good people go in this group, otherwise nope.  Then if Joe is  
doing bad things you just remove the group and next refresh he is  
shutdown.


Sent from my iPhone

On Aug 6, 2009, at 3:45 PM, "Shellman, David" > wrote:



**
Todd,

There is one item that is often overlooked or forgotten about.  Use  
of Auto-Refresh caused us issues with floating licenses for many  
years.  They would turn on Auto-Refresh and leave the client open  
for days on end.  Since the Floating Write license timer is tied to  
searches this caused the floating license to be locked to an  
individual.  Folks even had it buried within macros.  Best thing you  
can do is open forms and disable Auto-Refresh on the views.  We then  
went on an active campaign to identify folks that were showing with  
a recent Last Access that didn't make sense like the folks that  
worked days that were consistently showing up in the middle of the  
night.


Once we deactivated Auto-Refresh and cleared out the macros, we  
didn't have to purchase floating licenses for three years.


Dave
From: Action Request System discussion list(ARSList)  
[mailto:arsl...@arslist.org] On Behalf Of Arner, Todd

Sent: Tuesday, August 04, 2009 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Encouraging Float License Users to Log Off When Inactive

**
Hello Everyone,
We are currently experiencing an issue with our float license users  
not logging out when they are inactive in Remedy.  Needless to say  
this is holding a float license open for an hour that other users  
could have been using it.  My question is, have you found an  
effective way to encourage your users to log off when inactive?  We  
have sent emails which helps for about a day but then they forget  
again.  Thanks in advance for any suggestions you may have.


Todd Arner
Great Lakes

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the  
Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist:  
"Where the Answers Are"_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Handle the error, but still cancel the transaction

[Carey Matthew Black]

LJ,

There are a few actions that will not be "rolled back". Unfortunately
they are not as trivial to setup as a Push action. :(

I would suggest this approach...

Create a DB table of your own. Keep it simple and focused with just a
few columns.
Message number (integer column) AKA: $FILTER-ERRNO $ )
MessageText (varchar [or the like] AKA: $FILTER-ERRMSG $ )
MessageTextAppended (varchar [or the like] AKA: $FILTER-ERRAPPENDMSG $ )

Then I would have the error handler do a non-phased SQL action to
insert a row into the DB table. Last throw the ARS Error to role back
the ARS event as much as it can.

Another approach would be to use a non-phased Run Process, or
$PROCESS$ call to an external script and pass the values out to the
script. That way the external process will be a separate transaction
that will not be rolled back by the error. Then the script can login
to ARS (or your DB) or just log it to a local file system, or send
email.. etc... etc...

Maybe that approach would help?

You still have to throw the error, but you also get to leave behind
the information you want to keep.

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Thu, Aug 6, 2009 at 3:44 PM, LJ Longwing wrote:
> **
> ARS 7.1 Patch 6
>
> Here is the situation...I'm wondering if it's possible, but don't think it
> is.
>
> I have some transaction that causes an error to occur.  I want to be able to
> capture that Error in a record in the system, but roll back the transaction.
>
> If I build an error handler that performs the set/push field to capture the
> data, but don't throw an error, the error is considered 'handled', and
> Remedy continues on it's merry wayis there a way to get an error,
> capture it in a record, but not continue without throwing that error?

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: OT: The case of the disappearing BMC sales rep

[Jason Miller]

HI Shawn,

Earlier this year we had a similar experience.  I had sent some emails to
our account manager but the emails did not bounce back and there was no
reply.  I was starting to get frustrated with the lack of a response when
one of the BMC partners came knocking on the door (coincidence, I don't
know?).  I found out from the partner that our AM was no longer with BMC.

It was kind of disappoint to find out from a 3rd party.  On the other hand
over the years I have experienced pretty frequent turn over of AMs.  While
it would be nice to be notified each time, I wonder if BMC doesn't want to
public say "yeah your AM changed again" to a group of customers.

What is the best solution?  Thinking about it, it would be nice to see from
their support page who is tied to a support contract (if that is how it
works).  That way you can look it up if you are not notified of a change.  I
may have to submit an RFC for that one.

Jason

On Tue, Aug 4, 2009 at 8:06 AM, Pierson, Shawn wrote:

> **  Good morning,
>
> After a few weeks of struggling to get in contact with someone (I escalated
> this to upper I.T. management to see if they would fare any better) today we
> discovered that our BMC sales rep is no longer with the company.  Nobody
> notified us, his emails just bounced back, his phone numbers gave errors,
> and there was no indication that we no longer had a sales rep.
>
> Is this a common occurrence with BMC now?  Based on the difficulties we’ve
> had dealing with BMC both from the training side, the support side and now
> from the sales side, I’m wondering what the future is of the company.  I
> haven’t heard any rumors of either BMC being looked at for a purchase by a
> larger company or of BMC looking to sell off Remedy, but they don’t seem to
> be acting like a company that seeks to grow their software sales or maintain
> existing customers.
>
> Is my company the only one having these types of issues or is this a
> widespread problem?
>
> Oh, and a P.S. – Despite these problems, some vendors are even worse.
> There is another application I support where the tickets are closed out
> without the vendor ever even responding to me, and where it appears they
> lost any record of us paying them for support.  I know there is much worse
> than what BMC is doing right now, but the Remedy suite is my bread and
> butter and I want to see it grow rather than decline due to bad corporate
> decisions.
>
> Thanks,
>
> *Shawn Pierson *
> Remedy Developer | Southern Union
>
>
>
>  Private and confidential as detailed 
> here.
> If you cannot access hyperlink, please e-mail sender.
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: SLM Status is NULL

[Schon, Stuart]

No, but I would be really interested in the answer. 

 

We are having conniptions over SLM 7.1, specifically when a ticket is
pended multiple times; the recorded time and status is not being set
correctly. We have a fix supplied by BMC but have not yet been able to
test it.

 

SLM 7.1 p1 installed in ARS7.1/ ITSM 7.0.3

 

 

regards

Stuart Schon

Team Manager, Remedy Solutions

 

FUJITSU AUSTRALIA LIMITED 
Level 4, 320 Pitt Street, Sydney, NSW 2000, Australia
T +61 2 9844 0596  M +61 439 475 240 

stuart.sc...@au.fujitsu.com  

www.au.fujitsu.com 

 P Please consider the environment before printing this email.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
Sent: Friday, 7 August 2009 4:47 AM
To: arslist@ARSLIST.ORG
Subject: SLM Status is NULL

 

 

We are using IM 7.03 with SLM 7.1 (ARS 7.1, Solaris + Oracle 10g).

 

All Incidents have two service targets that apply to them.  The service
targets appear to be functioning correctly.  For example, if I create an
Incident and Resolve it within the guidelines the ST's are marked with
"Met Goal".

 

However - under some circumstances a number of Incidents themselves are
not getting the 'SLM Status' field updated.  It appears to always be
Incidents that are created in a status of "Resolved".

 

The 'SLM Status' field is set by an escalation with a series of
cascading filters.  Server logging indicates this is always setting the
value to a valid choice and never NULL.  That leads me to believe one of
three things are going on.

 

1.) Client side errors - that field is supposed to be locked down - but
perhaps there's client side code that changes it (unlikely in my mind)

2.) Bad qualification in the escalation - the escalation that marks
these issues is not bothering to evaluate some Incidents and mark the
'SLM Status' field because it is already resolved (more likely in my
mind);

3.) Some other bug (ie, "Set fields to NULL" in some unrelated code)

 

Unfortunately I haven't found the problem yet.  Has anyone else run into
this?

 

William Rentfrow

Principal Consultant, StrataCom Inc.

wrentf...@stratacominc.com

Corporate Website, www.stratacominc.com  

Blog, www.williamrentfrow.com  

715-410-8156 C

 


__
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email 
__


__
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email 
__

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: How to verify if apache and tomcat are running?

[Kaye Bernales]

Thanks!
 
One more thing, while looking at logs (mid-tier installation) we found
the warnings regarding a syntax error on http.conf.  We tried to start
apache and ran the command apachectl start.  We got the error:
 
httpd: Syntax error on line 409 of
/opt2/mweb/server/apache2/conf/httpd.conf: API module structure
'jk_module' in file /opt2/bmc/apache2/modules/mod_jk.so is garbled -
expected signature 41503232 but saw 41503230 - perhaps this is not an
Apache module DSO, or was compiled for a different Apache version?

Any idea how we can fix it? :)

 

Thanks!
Kaye




From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Friday, 7 August 2009 7:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to verify if apache and tomcat are running?


** 

The fact that you're getting that error means that Apache is up and
running.  If Apache were down, your web browser would essentially tell
you that it can't connect to the server or can't display the page (in
the case of IE).  This error means that Apache is trying to pass the
request on to the Tomcat server and is failing.  It may be that Tomcat
is down.

 

I usually verify that they are running by checking for the processes
using the ps command.  A quick easy way to tell if Apache is up is to
look for the httpd process by running the following command at the shell
prompt:

 

ps -ef | grep httpd

 

If Apache is running, you should see multiple lines returned similar to
this:

 

root 23773 1  0 Jul31 ?00:00:00 /opt/apache/bin/httpd -k
start

nobody6509 23773  0 04:15 ?00:00:00 /opt/apache/bin/httpd -k
start

nobody6510 23773  0 04:15 ?00:00:00 /opt/apache/bin/httpd -k
start

nobody6511 23773  0 04:15 ?00:00:00 /opt/apache/bin/httpd -k
start

nobody6512 23773  0 04:15 ?00:00:00 /opt/apache/bin/httpd -k
start

nobody6513 23773  0 04:15 ?00:00:00 /opt/apache/bin/httpd -k
start

user 19396 19247  0 17:18 pts/000:00:00 grep httpd

 

Note the line highlighted in red - that's the process running the grep
command.  Ignore that line.

 

If you see no lines returned (or just one that lists the grep command),
then Apache is not running.  Tomcat is a little more tricky, because
it's a Java process.  I check for it by running the following command:

 

ps -ef | grep java

 

You should get back at least one line similar to the following:

 

root 14160 1  0 Jul31 ?00:02:28
/usr/java/jdk1.5.0_14/bin/java -Djava.awt.headless=true
-Dsun.java2d.fontpath=/usr/java/jdk1.5.0_14/jre/lib/fonts
-Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
-Djava.util.logging.config.file=/usr/ar/apache-tomcat-5.5.17/conf/loggin
g.properties
-Djava.endorsed.dirs=/usr/ar/apache-tomcat-5.5.17/common/endorsed
-classpath
:/usr/ar/apache-tomcat-5.5.17/bin/bootstrap.jar:/usr/ar/apache-tomcat-5.
5.17/bin/commons-logging-api.jar
-Dcatalina.base=/usr/ar/apache-tomcat-5.5.17
-Dcatalina.home=/usr/ar/apache-tomcat-5.5.17
-Djava.io.tmpdir=/usr/ar/apache-tomcat-5.5.17/temp
org.apache.catalina.startup.Bootstrap start

 

Note the sections highlighted in red.  You can tell by looking at the
options listed that this is for Tomcat.  If you don't see that, then
it's not running.

 

Hope that helps a bit.

 

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kaye Bernales
Sent: Thursday, August 06, 2009 2:44 AM
To: arslist@ARSLIST.ORG
Subject: How to verify if apache and tomcat are running?

 

** 

Hi List,

 

We just finished installing mid-tier 7.5 (Used patch 2).  We are trying
to load the test page as described in doc.  but we got the error 503
Service Temporarily Unavailable.

 

Service Temporarily Unavailable

The server is temporarily unable to service your request due to
maintenance downtime or capacity problems. Please try again later.

Am a newbie on Unix and am wondering how I could verify if APache and
Tomcat are running.  (And how to restart them if ever).

 

I was able to log in to User Tool and Dev Studio so arserver is running.

 

Remedy Version: 7.5 Patch 2

Platform: UNIX (Solaris)

DB: Sybase

 

Thanks!
Kaye

NOTICE 

The information contained in this email is confidential. If you are not
the intended recipient, you must not disclose or use the information in
this email in any way. If you received it in error, please tell us
immediately by return email and delete the document. We do not guarantee
the integrity of any e-mails or attached files and are not responsible
for any changes made to them by any other person.

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 



NOTICE: This email message is for the sole use of the intended
recipient(s) and may contain confidential and privileged information.
Any unauthorized review, use, disclosure or distribution is prohibited.
If you are not the intended recipient,

Re: Encouraging Float License Users to Log Off When Inactive

[LJ Longwing]

:)...that's roughly what I suggested yesterday :)...I seem to remember a
poster in the past discussing that they had this implemented. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Wednesday, August 05, 2009 5:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Encouraging Float License Users to Log Off When Inactive

I have often wondered if you could.

Create an active link (on interval) that prompts the user for a kind of
"session timeout". Say every hour with a dialog asking: "Are you still
there?". (with yes/no buttons) Then have a second "on interval"
active link on the dialog that would timeout the dialog in 30 seconds.

If the 30 second timeout Active Link gets to run then the "No" button is
pushed.

If the "No" button is pushed then this happens.

1) Send an Event to all open forms and have workflow clear the change flag
on all windows.
2) log the user out with the Special Run Process "PERFORM-ACTION-EXIT-APP"

If the "Yes" button is pushed then this happens.

1) close the dialog.


Now this could be more fancy if you want to also have a display only
Date/Time field where other workflow keeps updating the timestamp in the
field and the "session timeout" active link could run more frequently than
every 30 minutes too. (Then it could look to see if the field's value is <=
($TIMESTAMP $ - 3600) and have an accuracy of say.. 5 minutes+/- instead of
prompting every 30 minutes regardless of
activity.) And obviously you would need to decide what is "enough activity"
to trigger the update of the timestamp value by adding a set field action to
the (hopefully already existing) active links that the user is triggering.


It seems like it should work in my head.
Has anyone tried to implement this (or something like it) as a possible
solution?

--
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request
System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Tue, Aug 4, 2009 at 4:03 PM, Robert Halstead wrote:
> ** We are experiencing this same issue.. We are at the point where 
> we're going to remove all workflow that updates tables on an interval 
> as that re-requests a floating license.  If there are any other ways 
> to get the licenses freed, I'm all ears..
>
> On Tue, Aug 4, 2009 at 9:25 AM, Arner, Todd  wrote:
>>
>> **
>>
>> Hello Everyone,
>> We are currently experiencing an issue with our float license users 
>> not logging out when they are inactive in Remedy.  Needless to say 
>> this is holding a float license open for an hour that other users 
>> could have been using it.  My question is, have you found an 
>> effective way to encourage your users to log off when inactive?  We 
>> have sent emails which helps for about a day but then they forget 
>> again.  Thanks in advance for any suggestions you may have.
>>
>> Todd Arner
>> Great Lakes
>>
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the 
>> Answers Are"_
>
>
> --
> "A fool acts, regardless; knowing well that he is wrong. The ignoramus 
> acts on only what he knows, but all that he knows.
> The ignoramus may be saved, but the fool knows that he is doomed."
>
> Bob Halstead
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the 
> Answers Are"_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: How to verify if apache and tomcat are running?

[Lyle Taylor]

The fact that you're getting that error means that Apache is up and running.  
If Apache were down, your web browser would essentially tell you that it can't 
connect to the server or can't display the page (in the case of IE).  This 
error means that Apache is trying to pass the request on to the Tomcat server 
and is failing.  It may be that Tomcat is down.

I usually verify that they are running by checking for the processes using the 
ps command.  A quick easy way to tell if Apache is up is to look for the httpd 
process by running the following command at the shell prompt:

ps -ef | grep httpd

If Apache is running, you should see multiple lines returned similar to this:

root 23773 1  0 Jul31 ?00:00:00 /opt/apache/bin/httpd -k start
nobody6509 23773  0 04:15 ?00:00:00 /opt/apache/bin/httpd -k start
nobody6510 23773  0 04:15 ?00:00:00 /opt/apache/bin/httpd -k start
nobody6511 23773  0 04:15 ?00:00:00 /opt/apache/bin/httpd -k start
nobody6512 23773  0 04:15 ?00:00:00 /opt/apache/bin/httpd -k start
nobody6513 23773  0 04:15 ?00:00:00 /opt/apache/bin/httpd -k start
user 19396 19247  0 17:18 pts/000:00:00 grep httpd

Note the line highlighted in red - that's the process running the grep command. 
 Ignore that line.

If you see no lines returned (or just one that lists the grep command), then 
Apache is not running.  Tomcat is a little more tricky, because it's a Java 
process.  I check for it by running the following command:

ps -ef | grep java

You should get back at least one line similar to the following:

root 14160 1  0 Jul31 ?00:02:28 /usr/java/jdk1.5.0_14/bin/java 
-Djava.awt.headless=true 
-Dsun.java2d.fontpath=/usr/java/jdk1.5.0_14/jre/lib/fonts 
-Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager 
-Djava.util.logging.config.file=/usr/ar/apache-tomcat-5.5.17/conf/logging.properties
 -Djava.endorsed.dirs=/usr/ar/apache-tomcat-5.5.17/common/endorsed -classpath 
:/usr/ar/apache-tomcat-5.5.17/bin/bootstrap.jar:/usr/ar/apache-tomcat-5.5.17/bin/commons-logging-api.jar
 -Dcatalina.base=/usr/ar/apache-tomcat-5.5.17 
-Dcatalina.home=/usr/ar/apache-tomcat-5.5.17 
-Djava.io.tmpdir=/usr/ar/apache-tomcat-5.5.17/temp 
org.apache.catalina.startup.Bootstrap start

Note the sections highlighted in red.  You can tell by looking at the options 
listed that this is for Tomcat.  If you don't see that, then it's not running.

Hope that helps a bit.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kaye Bernales
Sent: Thursday, August 06, 2009 2:44 AM
To: arslist@ARSLIST.ORG
Subject: How to verify if apache and tomcat are running?

**
Hi List,

We just finished installing mid-tier 7.5 (Used patch 2).  We are trying to load 
the test page as described in doc.  but we got the error 503 Service 
Temporarily Unavailable.

Service Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance 
downtime or capacity problems. Please try again later.
Am a newbie on Unix and am wondering how I could verify if APache and Tomcat 
are running.  (And how to restart them if ever).

I was able to log in to User Tool and Dev Studio so arserver is running.

Remedy Version: 7.5 Patch 2
Platform: UNIX (Solaris)
DB: Sybase

Thanks!
Kaye

NOTICE

The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document. We do not guarantee the integrity of any e-mails 
or attached files and are not responsible for any changes made to them by any 
other person.


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Adding Attribute to CMDB Base Element creates ERROR: 300 Malloc failed on server CreateMultipleFields()

[Lyle Taylor]

Sounds like your AR server may have approached it's memory limit.  You might 
consider restarting the AR server and then trying again.

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of tina flores
Sent: Wednesday, August 05, 2009 5:20 PM
To: arslist@ARSLIST.ORG
Subject: Adding Attribute to CMDB Base Element creates ERROR: 300 Malloc failed 
on server CreateMultipleFields()

Hello Listers,

I'm trying to add an an attribue to the BMC_BaseElement class but it is
giving me this error: 300 Malloc failed on server CreateMultipleFields()

I tried to remove the Change Pending entry in the OBJSTR:Class and
OBJSTR:Pending forms and tried to add again but I keep getting the error.

The arerror.log doesn't provide any helpful information. The armonitor log
shows that arcmdbd.exe has started.

Has anyone encountered this recently? I'm on ARS 7.1 p5 and CMDB 2.1p4
(Windows, SQL)

Thanks in advance for your help.

Tina



-- 
View this message in context: 
http://www.nabble.com/Adding-Attribute-to-CMDB-Base-Element-creates-ERROR%3A-300-Malloc-failed-on-server-CreateMultipleFields%28%29-tp24837238p24837238.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Blank Atrium Core Console

[Joe DeSouza]

Brian,

I just corrected a similar problem..

Are you using IIS for your mid-tier and Tomcat as your jsp engine? When the 
blank screen opens, does your curosr remain as a 'clock' indicating that the 
screen may be still loading but nothing happens?

If so it is very likely that your problem is the same that I had which is a 
result of software defect SW00335973 where the AR server fails communicating 
with the mid-tier over port 80 and hence fails to load the contents of the DVF.

The fix is replacing the atrium-widget.jar file with a patched version. Let me 
know if this is still an outstanding problem and if so I may be able to share 
the patched version of the file that worked for me.

Cheers

Joe




From: strauss 
To: arslist@ARSLIST.ORG
Sent: Sunday, August 2, 2009 7:16:22 PM
Subject: Re: Blank Atrium Core Console

** 
There is a long list of steps to obtain possible fixes detailed by BMC Support 
in KB article 20014080 on their support web.  The #3 item on the first list was 
all I needed here for IE 7 and IE 8; it says it was resolved by AtriumCore 
7.5.00 Patch002, but since that was the only version we installed, that is not 
true.
 
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From:Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Brian Bishop
Sent: Sunday, August 02, 2009 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Blank Atrium Core Console
 
** 
Hi All,
 
Windows Environment
SQL 2005
ARserver 7.5 patch 2
CMDB 7.5 patch 1
ITSM 7.5.01 patch 1
 
I have a problem with a blank Atrium Core Console on the above installation. It 
opens fine and gives me the blue background but the options aren’t built. I had 
no errors in the install logs and am baffled as to what could be causing this 
as the previous installation I did which was the same, but for ARServer 7.5 
being patch 1, the console worked fine.
 
Any suggestions would be welcome.
 
Many thanks
 
Brian Bishop




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Tracing outbound data froma web service.......

[Sean Harrodine]

Hi Carey,

I have just checked the mid-tier, and can see in the Config tool / Log Settings 
that the following are all switched on.

reporting / cache / session management / web services / performance / servlet / 
internal

but nothing shows in the logfile, relating to the transaction that i send 
from a test Remedy form, and then grab the error thats coming back from a 3rd 
parties web service.

I have set the Log Level to "Fine" and Log Format set to "Detailed Text" but 
still nothing shows in the log file at all.

Do i need to stop/start the mid-tier ???.

hmmm





From: Carey Matthew Black 
To: arslist@ARSLIST.ORG
Sent: Tuesday, 4 August, 2009 16:26:19
Subject: Re: Tracing outbound data froma web service...

Sean,

I think the Mid-tier config settings can log WebService calls. (in
bound and outbound) I think you see the exact XML that came in and
goes out.

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Tue, Aug 4, 2009 at 8:36 AM, Sean Harrodine wrote:
> **
> Hi everyone,
>
> Is there a way to be able to trace or see outbound data that is going out
> through a web service and if so, could anyone enlighten me how please ?
>
> thanks,
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"





___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Alternative to Crystal Reports

[Roger Justice]

Analytics that is sold by BMC. It is a run time version of BO application.


-Original Message-
From: Trond Valen 
To: arslist@ARSLIST.ORG
Sent: Thu, Aug 6, 2009 2:28 am
Subject: Alternative to Crystal Reports


** 

Hi

?

Quick Question: I have heard there is another reporting tool (for use with 
Remedy) from Business Objects that is preferred by many over Crystal Reports. 
What is this called? I have forgotten...

?

Does anyone have experience with it and could tell me if there are great 
advantages of using it?


Regards

Trond


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Encouraging Float License Users to Log Off When Inactive

[jham36]

If you created an active link to run on interval, what form would you
attach it to?  Doesn't it need to be associated with a form?  Maybe
the Home form?

On Aug 5, 8:41 am, Nicky Madjarov  wrote:
> I don't think there in an elegant solution of this problrm because the user
> session apis are still strictly bmc propriatory. The whole licensing model
> seems to be century old.
>
> Regards,
>
> Nicky Madjarov
> phone: 973-202-4278
> Find out how to bust your AR System performance @http://www.SpeedUpARS.com
>
> - Original Message -
> From: "Carey Matthew Black" 
> Newsgroups: public.remedy.arsystem.general
> To: 
> Sent: Wednesday, August 05, 2009 7:12 AM
> Subject: Re: Encouraging Float License Users to Log Off When Inactive
>
> I have often wondered if you could.
>
> Create an active link (on interval) that prompts the user for a kind
> of "session timeout". Say every hour with a dialog asking: "Are you
> still there?". (with yes/no buttons) Then have a second "on interval"
> active link on the dialog that would timeout the dialog in 30 seconds.
>
> If the 30 second timeout Active Link gets to run then the "No" button is
> pushed.
>
> If the "No" button is pushed then this happens.
>
> 1) Send an Event to all open forms and have workflow clear the change
> flag on all windows.
> 2) log the user out with the Special Run Process "PERFORM-ACTION-EXIT-APP"
>
> If the "Yes" button is pushed then this happens.
>
> 1) close the dialog.
>
> Now this could be more fancy if you want to also have a display only
> Date/Time field where other workflow keeps updating the timestamp in
> the field and the "session timeout" active link could run more
> frequently than every 30 minutes too. (Then it could look to see if
> the field's value is <= ($TIMESTAMP $ - 3600) and have an accuracy of
> say.. 5 minutes+/- instead of prompting every 30 minutes regardless of
> activity.) And obviously you would need to decide what is "enough
> activity" to trigger the update of the timestamp value by adding a set
> field action to the (hopefully already existing) active links that the
> user is triggering.
>
> It seems like it should work in my head.
> Has anyone tried to implement this (or something like it) as a
> possible solution?
>
> --
> Carey Matthew Black
> BMC Remedy AR System Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
>
> On Tue, Aug 4, 2009 at 4:03 PM, Robert Halstead wrote:
> > ** We are experiencing this same issue.. We are at the point where we're
> > going to remove all workflow that updates tables on an interval as that
> > re-requests a floating license. If there are any other ways to get the
> > licenses freed, I'm all ears..
>
> > On Tue, Aug 4, 2009 at 9:25 AM, Arner, Todd  wrote:
>
> >> **
>
> >> Hello Everyone,
> >> We are currently experiencing an issue with our float license users not
> >> logging out when they are inactive in Remedy. Needless to say this is
> >> holding a float license open for an hour that other users could have been
> >> using it. My question is, have you found an effective way to encourage
> >> your
> >> users to log off when inactive? We have sent emails which helps for about
> >> a
> >> day but then they forget again. Thanks in advance for any suggestions you
> >> may have.
>
> >> Todd Arner
> >> Great Lakes
>
> >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> >> Are"_
>
> > --
> > "A fool acts, regardless; knowing well that he is wrong. The ignoramus
> > acts
> > on only what he knows, but all that he knows.
> > The ignoramus may be saved, but the fool knows that he is doomed."
>
> > Bob Halstead
> > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> > Are"_
>
> ___
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: RESOLVED Re: AIE Data Exchange Not Re-Starting

[Joe DeSouza]

That could do it :-)

Does AIE still hog user connections though? It would not release the user 
connection after the schedule had run, and use another user connection the next 
time that same schedule runs.. These user connections were relased only upon 
stopping the EIE/AIE service.

I remember this being a issue a few versions ago and if I remember right, it 
still was with version 7.1

I haven't worked with the SQL server and AIE 7.5 so cannot comment for the new 
one.. It always worked nicely with Oracle though..

Joe




From: Frank Caruso 
To: arslist@ARSLIST.ORG
Sent: Tuesday, August 4, 2009 3:37:28 AM
Subject: RESOLVED Re: AIE Data Exchange Not Re-Starting

I was using the interval setting incorrectly.

On Tue, Aug 4, 2009 at 9:48 AM, Joe DeSouza wrote:
> **
> Frank,
>
> Do you have a hard limit on the total number of SQL connections to the SQL
> database? I remember that there used to be an issue with AIE hogging SQL
> user connections and starting a new user connection everytime it runs. So if
> you have a limit on the number of open SQL connections, once that limit is
> reached the engine would not have an available SQL user connection to start
> causing it to fail..
>
> Start up your SQL monitor and check if AIE has hogged up all available SQL
> user connections..
>
> If thats the case, you could use a Windows scheduled task to stop the AIE
> service at a reasonable time after it has had enough time to run and
> complete its job and use another scheduled task to restart it a few minutes
> before the AIE job is scheduled to run..
>
> Its a workaround I had used in the past to tackle that issue..
>
> Cheers
>
> Joe
> 
> From: Frank Caruso 
> To: arslist@ARSLIST.ORG
> Sent: Sunday, August 2, 2009 2:00:41 AM
> Subject: AIE Data Exchange Not Re-Starting
>
> ARS 7.1p5 AIE 7.1p7 SQL Server
>
> Having an issue where we can get a Data Exchange to run once but cannot get
> that DE to run again unless we restart AIE. No errors in any log files.
> Tried making changes to the DE to see if that would trigger a restart but no
> luck. The one thing that did work was making a copy the DE. Then the new one
> ran once but never again. I feel we are missing something obvious as there
> was no mention of this being an issue on the ARSList on BMC support.
>
> Any thoughts?
>
> Frank Caruso




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

How to verify if apache and tomcat are running?

[Kaye Bernales]

 
Hi List,
 
We just finished installing mid-tier 7.5 (Used patch 2).  We are trying
to load the test page as described in doc.  but we got the error 503
Service Temporarily Unavailable.
 
Service Temporarily Unavailable

The server is temporarily unable to service your request due to
maintenance downtime or capacity problems. Please try again later.

Am a newbie on Unix and am wondering how I could verify if APache and
Tomcat are running.  (And how to restart them if ever).
 
I was able to log in to User Tool and Dev Studio so arserver is running.
 
Remedy Version: 7.5 Patch 2
Platform: UNIX (Solaris)
DB: Sybase
 
Thanks!
Kaye

NOTICE 
The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document.  We do not guarantee the integrity of any 
e-mails or attached files and are not responsible for any changes made to them 
by any other person.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Date Time Conversion Issue in Remedy

[David S. Hutchinson]

If you map the field the field to a character field, you can see how it is 
coming in.  We actually map all fields of ours to character fields on a display 
only form and then use filters to modify the date format we are receiving, and 
then we perform a push action to the real form.  this also allows us to use the 
error trap filters to record failed inserts in remedy instead in xmlgateway for 
date/time issues, field sizes that exceed size limit, etc.  We have another 
form that the error trap pushes the error information to.

HTH,

-David
  - Original Message - 
  From: AMEY BHOSALE 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Tuesday, August 04, 2009 3:14 PM
  Subject: Date Time Conversion Issue in Remedy


  ** Hi All,


  I have an issue in conversion of Date Time Format which is retrieved by 
calling a stored Procedure from other Database into Remedy


  So the workflow is there an Filter which has Set Field Action consisting of 
Webservice where the input and Output Parameters are mapped.So this webservice 
runs on the XMLGATEWAY calling the stored procedure.


  There is a form in Remedy which will store the details retrieved from stored 
procedure.The fields in the form are mapped in Xmlgateway Template (Create) and 
Template (Query).


  The Template(Create) will create the record in the Remedy Form with the 
Output recieved from the Template(Query) which contains the stored procedure 
details.


  So there are there date time fields which are returned by stored procedure 
having the formats as below : -


  Two Date Time fields have format as :- MM/dd/ hh:mm:ss for e.g 4/17/2008 
12:00:00
  One Date Time field has format as :-/MM/dd hh:mm:ss for e.g 2008/ 
4/17 12:00:00


  So in the Create Template of Xmlgateway i specified the above formats but 
when the record is created in Remedy the other values are captured but the date 
time format fields the value is blank.


  When i checked Catalina.out log file found that it is not able to convert 
this date format into Remedy.


  So can anyone let me know what format of date time needs to be specified in 
Create Template of Xmlgateway ?




  Regards,


  Amey Bhosale
  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Handle the error, but still cancel the transaction

[LJ Longwing]

ARS 7.1 Patch 6
 
Here is the situation...I'm wondering if it's possible, but don't think it
is.
 
I have some transaction that causes an error to occur.  I want to be able to
capture that Error in a record in the system, but roll back the transaction.
 
If I build an error handler that performs the set/push field to capture the
data, but don't throw an error, the error is considered 'handled', and
Remedy continues on it's merry wayis there a way to get an error,
capture it in a record, but not continue without throwing that error?

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Weird SLM 7.1 Issue

[Pierson, Shawn]

Has anyone ever seen SLM freak out and send two notifications with different 
"From:" addresses?  I upgraded from the most recent version of SLM 7.0 to 7.1 
and ran into this (even after installing the patch.)

Basically what is happening is that for a single SLM notification, the filter 
(which I verified that there is only one and that it is set up correctly) sends 
a valid email with:
From:  arsys...@xyz.com
To:  managem...@xyz.com

The problem is that right afterwards, another notification is created with the 
following:
From:  managem...@xyz.com
To:  managem...@xyz.com

I've never encountered this before and it only happened after the upgrade to 
7.1, which was successful.  I also encounter this problem when I create new 
OLAs, not just the pre-existing one.  Has anyone encountered this before?  If 
so, what solved it for you?

Thanks,

Shawn Pierson
Remedy Developer | Southern Union




Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Encouraging Float License Users to Log Off When Inactive

[Shellman, David]

Todd,

There is one item that is often overlooked or forgotten about.  Use of 
Auto-Refresh caused us issues with floating licenses for many years.  They 
would turn on Auto-Refresh and leave the client open for days on end.  Since 
the Floating Write license timer is tied to searches this caused the floating 
license to be locked to an individual.  Folks even had it buried within macros. 
 Best thing you can do is open forms and disable Auto-Refresh on the views.  We 
then went on an active campaign to identify folks that were showing with a 
recent Last Access that didn't make sense like the folks that worked days that 
were consistently showing up in the middle of the night.

Once we deactivated Auto-Refresh and cleared out the macros, we didn't have to 
purchase floating licenses for three years.

Dave

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Arner, Todd
Sent: Tuesday, August 04, 2009 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Encouraging Float License Users to Log Off When Inactive

**

Hello Everyone,
We are currently experiencing an issue with our float license users not logging 
out when they are inactive in Remedy.  Needless to say this is holding a float 
license open for an hour that other users could have been using it.  My 
question is, have you found an effective way to encourage your users to log off 
when inactive?  We have sent emails which helps for about a day but then they 
forget again.  Thanks in advance for any suggestions you may have.

Todd Arner
Great Lakes

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Alternative to Crystal Reports

[Trond Valen]

 Hi

Quick Question: I have heard there is another reporting tool (for use with
Remedy) from Business Objects that is preferred by many over Crystal
Reports. What is this called? I have forgotten...

Does anyone have experience with it and could tell me if there are great
advantages of using it?

Regards
Trond

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Users unable to log in (ARERR 90)

[bruce sisk]

are your users using windows xp??  There was an issue with early releases of xp 
that would not resolve the host name of a server unless it was the fully 
qualified domain name (ie. server.mycompany.com).  Have you tried using just 
the ip address to connect them??

If that worked...it would suggest a name resolving issue and provide a work 
around until you could figure it out.

Bruce Sisk


-Original Message-
>From: "Barber, Sue" 
>Sent: Aug 4, 2009 3:26 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: Users unable to log in (ARERR 90)
>
>Sorry I was so long in replying, I had to wait for the end user to make the 
>change.  Either way, they can still connect from wireless, but not when 
>directly connected to the network.  Any other thoughts?
>
>Sue
>
>-Original Message-
>From: Action Request System discussion list(ARSList) 
>[mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 
>CS/SCOKT
>Sent: Monday, August 03, 2009 9:09 AM
>To: arslist@ARSLIST.ORG
>Subject: Re: Users unable to log in (ARERR 90)
>
>Can the users connect if you replace the server's servername with its
>actual IP address? If yes, that would indicate a DNS problem and could
>explain why the problem is intermittent. 
>
>-Original Message-
>From: Action Request System discussion list(ARSList)
>[mailto:arsl...@arslist.org] On Behalf Of Barber, Sue
>Sent: Monday, August 03, 2009 7:49 AM
>To: arslist@ARSLIST.ORG
>Subject: Users unable to log in (ARERR 90)
>
>** 
>
> Morning all,
>
> 
>
>We are having a strange problem with user connectivity.  We have several
>users who can't log in to the desktop client - this is an intermittent
>problem.  They get the ARERROR 90 - I replace the actual server name
>with 'servername' below, but it does show the proper name in the
>message.  Strange thing is that they can connect via midtier and if they
>log in wireless or VPN.  Only when they are directly connected to the
>network, and like I said, they get in sometimes.  I have a ticket opened
>with Remedy, but we are still going through the "send me this" stage and
>meanwhile, I have 5 HD people who can't connect!   Any help would be
>greatly appreciated.
>
> 
>
>Server:  7.1.00 Patch 004 
>
>O.S. Linux 2.6.9-89.0.3
>
>DB:  Oracle 10.2.0.4.0
>
>Client Tool:  7.1.00 Patch 4
>
> 
>
>Sue Barber
>
> 
>
>"ARERR [90] Cannot establish a network connection to the AR System
>server : servername (0) : RPC: Program not registered"
>
> 
>
>_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>Are"_ 
>
>___
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>
>___
>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"



PeoplePC Online
A better way to Internet
http://www.peoplepc.com

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Pre-fetch Configuration - RESOLVED

[Pargeter, Christie :CO IS]

I worked with Strauss yesterday and found out that the prefetching is
triggered when Tomcat is bounced.  Even if you have both IIS & Tomcat.
 
I also got from BMC:
Also, please note, that in 7.5 changing the prefetch config file through
the Cache Settings page will also trigger a prefetch.
 
On Tue, Aug 4, 2009 at 12:39 PM, Pargeter, Christie :CO IS
 wrote:


** 
Hi All - I am trying to setup my pre-fetch for Mid Tier but it
doesn't seem to be doing anything.
 
On the Mid Tier Config / Cache Setting page I have (where ... is
other form names)

http://www.bmc.com/remedy/midtier/midtier
 ">
  
appadmin
en_US

  ssoremdev1v
 
AP:Alternate 

...
 
Home Page

  
  
  

 
Yet, when I press the Flush Cache button and then log onto the
server the system still has to load each page.  What am I missing?
 
Thanks!
 
ARS/Midtier 7.1 p 6
ITSM 7.0.3 p 9
Windows IIS / Tomcat
MS SQL 2005
 




Christie Pargeter 
Legacy Health 
IS - Programming
SR Technical Analyst
cparge...@lhs.org 
  1120 Building 
tel: 503-415-5149   
 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
Answers Are"_ 




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Print Preview doesn't appear on clicking 'Print' button

[RMUSR2009]

This issue occurs for some of the users where they have "BMC Remedy user v7.1
Patch 004 " pushed through packaging.

While clicking on Print button on the Incident/ Change Request screen,
normally the Print preview appears before we print. This doesn'appear the
same for all users. It directly goes to print.

I tried to reinstall the application and did not work. 
I ensured it is not a login issue but specific to some PC. I did not find
any settings for Print Preview. Is there anything I am missing here? 

PS: User DSN entry does not exist in my PC and it absolutely works fine at
my PC. 
-- 
View this message in context: 
http://www.nabble.com/Print-Preview-doesn%27t-appear-on-clicking-%27Print%27-button-tp24826475p24826475.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Encouraging Float License Users to Log Off When Inactive

[Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT]

I think this *might* actually worsen the situation. I've found that Active 
Links that run on an interval -- even if the action is not licensable -- 
prevents the client from giving up its token.

Maybe this was fixed in 7.x, but I just had to rewrite an application because 
the an interval AL was causing licenses to stay assigned for days at a time!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Wednesday, August 05, 2009 6:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Encouraging Float License Users to Log Off When Inactive

I have often wondered if you could.

Create an active link (on interval) that prompts the user for a kind
of "session timeout". Say every hour with a dialog asking: "Are you
still there?". (with yes/no buttons) Then have a second "on interval"
active link on the dialog that would timeout the dialog in 30 seconds.

If the 30 second timeout Active Link gets to run then the "No" button is pushed.

If the "No" button is pushed then this happens.

1) Send an Event to all open forms and have workflow clear the change
flag on all windows.
2) log the user out with the Special Run Process "PERFORM-ACTION-EXIT-APP"

If the "Yes" button is pushed then this happens.

1) close the dialog.


Now this could be more fancy if you want to also have a display only
Date/Time field where other workflow keeps updating the timestamp in
the field and the "session timeout" active link could run more
frequently than every 30 minutes too. (Then it could look to see if
the field's value is <= ($TIMESTAMP $ - 3600) and have an accuracy of
say.. 5 minutes+/- instead of prompting every 30 minutes regardless of
activity.) And obviously you would need to decide what is "enough
activity" to trigger the update of the timestamp value by adding a set
field action to the (hopefully already existing) active links that the
user is triggering.


It seems like it should work in my head.
Has anyone tried to implement this (or something like it) as a
possible solution?

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Tue, Aug 4, 2009 at 4:03 PM, Robert Halstead wrote:
> ** We are experiencing this same issue.. We are at the point where we're
> going to remove all workflow that updates tables on an interval as that
> re-requests a floating license.  If there are any other ways to get the
> licenses freed, I'm all ears..
>
> On Tue, Aug 4, 2009 at 9:25 AM, Arner, Todd  wrote:
>>
>> **
>>
>> Hello Everyone,
>> We are currently experiencing an issue with our float license users not
>> logging out when they are inactive in Remedy.  Needless to say this is
>> holding a float license open for an hour that other users could have been
>> using it.  My question is, have you found an effective way to encourage your
>> users to log off when inactive?  We have sent emails which helps for about a
>> day but then they forget again.  Thanks in advance for any suggestions you
>> may have.
>>
>> Todd Arner
>> Great Lakes
>>
>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>
>
> --
> "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts
> on only what he knows, but all that he knows.
> The ignoramus may be saved, but the fool knows that he is doomed."
>
> Bob Halstead
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Tracing outbound data froma web service.......

[Sean Harrodine]

Hi Jarl,

I just tried that but all is see is this..


 /* Tue Aug 04 2009 21:22:55.3607 */ Plug-In Trace Log -- ON
 /* Tue Aug 04 2009 21:23:31.1921 */ +CALL  ARFilterApiCall  
-- filter API ARSYS.ARF.WEBSERVICE
 /* Tue Aug 04 2009 21:23:39.2371 */ -CALL   
 OK
 /* Tue Aug 04 2009 21:24:19.8034 */ Plug-In Trace Log -- OFF






From: Jarl Grøneng 
To: arslist@ARSLIST.ORG
Sent: Tuesday, 4 August, 2009 19:06:53
Subject: Re: Tracing outbound data froma web service...

Plugin-logging will do that

--
Jarl

2009/8/4 Sean Harrodine :
> **
> Hi everyone,
>
> Is there a way to be able to trace or see outbound data that is going out
> through a web service and if so, could anyone enlighten me how please ?
>
> thanks,
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"



 
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
 

Re: Date Time Conversion Issue in Remedy

[Robert Halstead]

In the database, Remedy stores all date's in integer format (epoch unix
time).  Perhaps this is your issue?  If you are putting these records
directly into the database without going through remedy then you need to use
epoch time.  If you are going through remedy, then I believe its the locale
of the server but not sure.  (MM/DD/ HH:MM:SS)

Hopefully this helps?

On Tue, Aug 4, 2009 at 11:31 AM, AMEY BHOSALE  wrote:

> ** Hi All,
> I have an issue in conversion of Date Time Format which is retrieved by
> calling a stored Procedure from other Database into Remedy
>
> So the workflow is there an Filter which has Set Field Action consisting of
> Webservice where the input and Output Parameters are mapped.So this
> webservice runs on the XMLGATEWAY calling the stored procedure.
>
> There is a form in Remedy which will store the details retrieved from
> stored procedure.The fields in the form are mapped in Xmlgateway Template
> (Create) and Template (Query).
>
> The Template(Create) will create the record in the Remedy Form with the
> Output recieved from the Template(Query) which contains the stored procedure
> details.
>
> So there are there date time fields which are returned by stored procedure
> having the formats as below : -
>
> Two Date Time fields have format as :- MM/dd/ hh:mm:ss for e.g
> 4/17/2008 12:00:00
> One Date Time field has format as :-/MM/dd hh:mm:ss for e.g 2008/
> 4/17 12:00:00
>
> So in the Create Template of Xmlgateway i specified the above formats but
> when the record is created in Remedy the other values are captured but the
> date time format fields the value is blank.
>
> When i checked Catalina.out log file found that it is not able to convert
> this date format into Remedy.
>
> So can anyone let me know what format of date time needs to be specified in
> Create Template of Xmlgateway ?
>
>
> Regards,
>
> Amey Bhosale
>
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_




-- 
"A fool acts, regardless; knowing well that he is wrong. The ignoramus acts
on only what he knows, but all that he knows.
The ignoramus may be saved, but the fool knows that he is doomed."

Bob Halstead

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Customer Support 5.6 and the future

[patrick zandi]

Maybe it will work itself out with ars 7.6 ?

On Tue, Aug 4, 2009 at 3:41 AM, Jarl Grøneng  wrote:

> Hi,
>
> Anyone using Customer Support 5.6 and looking into upgrading to ar system
> 7.5?
>
> From how I see it; CS 5.6 does not run on 7.5 since SLA does not run
> on 7.5, and SLM is not compatible with CS 5.6.
>
> Regards,
> Jarl
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum 
> Sponsor:rmisoluti...@verizon.netARSlist: 
> "Where the Answers Are"
>



-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Adm:timing test

[Daniel Bloom]

14:12 in some time zone
   

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Users unable to log in (ARERR 90)

[Chowdhury, Tauf]

Sue,
Is your environment load balanced? Any info on the architecture would help. 1 
mid tier + 1 AR? 2+2? 
Also, on the affected machines, (assuming they are running windows) when you 
try the connection via the ethernet cable, can you first open up a command 
prompt? Right after hitting OK, type innetstatin the command prompt and 
look for any connections to your AR server that have a State like "SYN-SENT" 
This usually means that some firewall (either on your network or on the user's 
machine) is blocking something. 
May want to check Windows Firewall on these machines too if they are running 
it. 
Good luck...  

Tauf Chowdhury 
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779

 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Barber, Sue
Sent: Tuesday, August 04, 2009 3:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Users unable to log in (ARERR 90)

Sorry I was so long in replying, I had to wait for the end user to make the 
change.  Either way, they can still connect from wireless, but not when 
directly connected to the network.  Any other thoughts?

Sue

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 
CS/SCOKT
Sent: Monday, August 03, 2009 9:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Users unable to log in (ARERR 90)

Can the users connect if you replace the server's servername with its
actual IP address? If yes, that would indicate a DNS problem and could
explain why the problem is intermittent. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Barber, Sue
Sent: Monday, August 03, 2009 7:49 AM
To: arslist@ARSLIST.ORG
Subject: Users unable to log in (ARERR 90)

** 

 Morning all,

 

We are having a strange problem with user connectivity.  We have several
users who can't log in to the desktop client - this is an intermittent
problem.  They get the ARERROR 90 - I replace the actual server name
with 'servername' below, but it does show the proper name in the
message.  Strange thing is that they can connect via midtier and if they
log in wireless or VPN.  Only when they are directly connected to the
network, and like I said, they get in sometimes.  I have a ticket opened
with Remedy, but we are still going through the "send me this" stage and
meanwhile, I have 5 HD people who can't connect!   Any help would be
greatly appreciated.

 

Server:  7.1.00 Patch 004 

O.S. Linux 2.6.9-89.0.3

DB:  Oracle 10.2.0.4.0

Client Tool:  7.1.00 Patch 4

 

Sue Barber

 

"ARERR [90] Cannot establish a network connection to the AR System
server : servername (0) : RPC: Program not registered"

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Pre-fetch Configuration

[Leonard Neely - FOJ]

Hi Christie,

 

You should restart the web server after defining your pre-fetch list.  The
forms defined, are loaded into memory whenever the web server is restarted.
When to "Flush" the cache, those forms are also flushed from memory, and
will not be reloaded until the web server is restarted.

 

Also, depending on how many forms you have defined and how much available
memory you have on the server, the cache may be written to disk.

 

HTH

 

Leonard Neely

Column Technologies

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS
Sent: Tuesday, August 04, 2009 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Pre-fetch Configuration

 

** 

Hi All - I am trying to setup my pre-fetch for Mid Tier but it doesn't seem
to be doing anything.

 

On the Mid Tier Config / Cache Setting page I have (where ... is other form
names)


http://www.bmc.com/remedy/midtier/midtier>
http://www.bmc.com/remedy/midtier/midtier";>
  
appadmin
en_US

  ssoremdev1v
 
AP:Alternate 

...

 
Home Page


  

  
  


 

Yet, when I press the Flush Cache button and then log onto the server the
system still has to load each page.  What am I missing?

 

Thanks!

 

ARS/Midtier 7.1 p 6

ITSM 7.0.3 p 9

Windows IIS / Tomcat

MS SQL 2005

 

  _  


Christie Pargeter 
Legacy Health 

IS - Programming

SR Technical Analyst

cparge...@lhs.org   


  1120 Building 


tel: 503-415-5149

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Customer Support 5.6 and the future

[Axton]

I am and plan to try.  I will post my findings as they become available.

Axton

On Tue, Aug 4, 2009 at 2:41 AM, Jarl Grøneng  wrote:

> Hi,
>
> Anyone using Customer Support 5.6 and looking into upgrading to ar system
> 7.5?
>
> From how I see it; CS 5.6 does not run on 7.5 since SLA does not run
> on 7.5, and SLM is not compatible with CS 5.6.
>
> Regards,
> Jarl
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum 
> Sponsor:rmisoluti...@verizon.netARSlist: 
> "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Encouraging Float License Users to Log Off When Inactive

[Tim Richardson]

I can't even count the number of times I've run into this issue.  

Here's a strategy that helped at one of my clients.

Pass 1:  Analyzed the heck out of our user profiles and assigned fixed vs. 
floating   smartly...giving hour heavy users a fixed.

Pass 2:  Started grouping our floaters by organizational divisions and by 
feature teams...then setup license pools for each grouping of division and 
feature teams.

What ended up happening is that when people were irresponsible with their 
licenses, they ended up burning other people in their division/team...

At first, we reported out license usage by pool, so *they* could go yell at 
someone on their team to logoff.  Before long, the teams began self-managing.

It just seemed that people were more conscious when they knew they were 
victimizing their own folks.

Tim

--- On Tue, 8/4/09, Arner, Todd  wrote:

From: Arner, Todd 
Subject: Encouraging Float License Users to Log Off When Inactive
To: arslist@ARSLIST.ORG
Date: Tuesday, August 4, 2009, 11:25 AM

**



 
 
Encouraging Float License Users to Log Off When Inactive
Hello Everyone,


We are currently experiencing an issue with our float license users not logging 
out when they are inactive in Remedy.  Needless to say this is holding a float 
license open for an hour that other users could have been using it.  My 
question is, have you found an effective way to encourage your users to log off 
when inactive?  We have sent emails which helps for about a day but then they 
forget again.  Thanks in advance for any suggestions you may have.

Todd Arner


Great Lakes


 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Checking $USER$

[Kemes, Lisa]

I need to know if the $USER$ is in upper or lower case, so in my Active Link I 
put in the Run If field:

$USER$ LIKE "[A-Z]%"

But my actions run no matter if the $USER$ is in lower case or upper case

Not sure why this is doing this...

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Encouraging Float License Users to Log Off When Inactive

[Brittain, Mark]

Robert,

I did the same thing, disabling the table refresh on interval. Made for some 
unhappy users.

FYI
Mark


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Robert Halstead
Sent: Tuesday, August 04, 2009 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Encouraging Float License Users to Log Off When Inactive

** We are experiencing this same issue.. We are at the point where we're going 
to remove all workflow that updates tables on an interval as that re-requests a 
floating license.  If there are any other ways to get the licenses freed, I'm 
all ears..
On Tue, Aug 4, 2009 at 9:25 AM, Arner, Todd 
mailto:tar...@glhec.org>> wrote:
**

Hello Everyone,
We are currently experiencing an issue with our float license users not logging 
out when they are inactive in Remedy.  Needless to say this is holding a float 
license open for an hour that other users could have been using it.  My 
question is, have you found an effective way to encourage your users to log off 
when inactive?  We have sent emails which helps for about a day but then they 
forget again.  Thanks in advance for any suggestions you may have.

Todd Arner
Great Lakes
_Platinum Sponsor: rmisoluti...@verizon.net 
ARSlist: "Where the Answers Are"_



--
"A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on 
only what he knows, but all that he knows.
The ignoramus may be saved, but the fool knows that he is doomed."

Bob Halstead
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_


This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

FW: Checking $USER$

[Kemes, Lisa]

I need to know if the $USER$ is in upper or lower case, so in my Active Link I 
put in the Run If field:

$USER$ LIKE "[A-Z]%"

But my actions run no matter if the $USER$ is in lower case or upper case(I 
only want it to run if the User is in uppercase)

Not sure why this is doing this...

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Issue with Asset Management/DSL

[Begosh, Kevin]

Has anyone else ran into this issue with their company?  Has anyone done 
anything to fix this?  Looking for recommendations on how to handle this since 
we have many contracts that use the same software titles even without the same 
departments.

Kevin Begosh, RSP
Remedy Development
301-791-3540 Phone
240-291-2467 Cell
kevin.beg...@lmco.com

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kelly Deaver
Sent: Saturday, August 01, 2009 6:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Issue with Asset Management/DSL

**
My understanding is that the way contracts are implemented in 7.1 allows for 
one contract per specific product so that the count function can work. When a 
software is added to the CMDB there is work flow that looks for the 'contract' 
and increments the count by 1 of licenses used. When a software is marked as 
deleted, it is decremented in the contract count. That answer the count 
function but doesn't answer your full contract management question. I'm not 
sure how others are working around this.

In Asset 7.5 you can have a Master contract that is the roll up of an infinite 
number of specific contracts. Say you have 5 contracts that are each for 5 
copies of a software. You can manage expiration, renewal, etc of each at the 
contract level. At the master contract level you manage the count of the 25 
licenses and how much they are used.

Kelly Deaver
kdea...@kellydeaver.com
(Yes, I work for BMC. This post reflects the opinions of the poster and not the 
official opinion of BMC)


 Original Message 
Subject: Issue with Asset Management/DSL
From: "Begosh, Kevin" 
Date: Fri, July 31, 2009 1:17 pm
To: arslist@ARSLIST.ORG

**
I wanted to know if anyone else had run into this and if there were any 
resolutions.

In working with DSL we have ran into an issue in that Remedy Asset 
Management/DSL will block you from adding multiple contracts with the same 
product.  So if you have contract A for Microsoft Visio and you associate the 
Microsoft Visio configuration to the contract, you are unable to add a second 
contract and also unable to associate Microsoft Visio to it.  We have hundreds 
on software contracts with the same product, as I would imagine many complex 
organizations would have.

The error message is

“This model version you have selected has already been related to an existing 
contract (test contract).  Select a different one.  (ARERR 44869)”

Active Link is AST:PDR:RelatePD_015_DupFound – action 1 (ARNOTE 1101)

Am I missing something here?

We are on ITSM 7.02 patch 005
AR Server 7.1 Patch 2

Kevin Begosh, RSP
Remedy Development
ACE-IT
IS&GS Defense
301-791-3540 Phone
240-291-2467 Cell
http://email.secureserver.net/kevin.beg...@lmco.com

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

Adding Attribute to CMDB Base Element creates ERROR: 300 Malloc failed on server CreateMultipleFields()

[tina flores]

Hello Listers,

I'm trying to add an an attribue to the BMC_BaseElement class but it is
giving me this error: 300 Malloc failed on server CreateMultipleFields()

I tried to remove the Change Pending entry in the OBJSTR:Class and
OBJSTR:Pending forms and tried to add again but I keep getting the error.

The arerror.log doesn't provide any helpful information. The armonitor log
shows that arcmdbd.exe has started.

Has anyone encountered this recently? I'm on ARS 7.1 p5 and CMDB 2.1p4
(Windows, SQL)

Thanks in advance for your help.

Tina



-- 
View this message in context: 
http://www.nabble.com/Adding-Attribute-to-CMDB-Base-Element-creates-ERROR%3A-300-Malloc-failed-on-server-CreateMultipleFields%28%29-tp24837238p24837238.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Date Time Conversion Issue in Remedy

[Sandeep Pandey]

Hi Amey,

In Remedy, Date field stores internally in database as an integer format.
And its count seconds from January 1, 1970.

So, while you are sending data from other database, first convert your date
in to integer. and then map with remedy date fields.

For testing purpose, just send some integer value from stored procedure end
and check the date field is coming or not in Remedy end.


-- 
Regards,

Sandeep pandey
Remedy Consultant
On Wed, Aug 5, 2009 at 12:44 AM, AMEY BHOSALE  wrote:

>  ** Hi All,
> I have an issue in conversion of Date Time Format which is retrieved by
> calling a stored Procedure from other Database into Remedy
>
> So the workflow is there an Filter which has Set Field Action consisting of
> Webservice where the input and Output Parameters are mapped.So this
> webservice runs on the XMLGATEWAY calling the stored procedure.
>
> There is a form in Remedy which will store the details retrieved from
> stored procedure.The fields in the form are mapped in Xmlgateway Template
> (Create) and Template (Query).
>
> The Template(Create) will create the record in the Remedy Form with the
> Output recieved from the Template(Query) which contains the stored procedure
> details.
>
> So there are there date time fields which are returned by stored procedure
> having the formats as below : -
>
> Two Date Time fields have format as :- MM/dd/ hh:mm:ss for e.g
> 4/17/2008 12:00:00
> One Date Time field has format as :-/MM/dd hh:mm:ss for e.g 2008/
> 4/17 12:00:00
>
> So in the Create Template of Xmlgateway i specified the above formats but
> when the record is created in Remedy the other values are captured but the
> date time format fields the value is blank.
>
> When i checked Catalina.out log file found that it is not able to convert
> this date format into Remedy.
>
> So can anyone let me know what format of date time needs to be specified in
> Create Template of Xmlgateway ?
>
>
> Regards,
>
> Amey Bhosale
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Reporting and Archiving

[Kemes, Lisa]

testing



Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of SUBSCRIBE arslist Melissa
Sent: Friday, July 31, 2009 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Reporting and Archiving

** I'm hoping someone can help me out with some research I'm starting.  We are 
looking into how best to architect our reporting and archiving needs.  I'm 
trying to get a feel for what other organizations do for these two processes.  
Separate databases?  Out of the box reporting?  Analytics?  Separating 
reporting server (either database or front end)?

We are using Oracle 10g and ARS 7.1 with ITSM 7.0.

TIA! :)
Melissa
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

silkperformer

[Opela, Gary L CTR USAF AFMC 72 CS/SCBAH]

Has anyone had any experience with silkperformer for load testing the
mid tier?

 

Looking at using MT7.1.

 

 

Thanks,

 

Gary Opela, Jr.

Sr. Remedy Engineer

Avaya Phone Admin

RSP Cert, Sec+

405 739 7006 x30043

 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Pre-fetch Configuration

[Mahesh Chandra]

The prefetch process is performed when the web server is restarted.

Thanks
Mahesh

On Tue, Aug 4, 2009 at 12:39 PM, Pargeter, Christie :CO IS  wrote:

> ** Hi All - I am trying to setup my pre-fetch for Mid Tier but it doesn't
> seem to be doing anything.
>
> On the Mid Tier Config / Cache Setting page I have (where ... is other form
> names)
> 
> http://www.bmc.com/remedy/midtier/midtier
> ">
>   
> appadmin
> en_US
> 
>   ssoremdev1v
>  
> AP:Alternate 
> 
> ...
>  
> Home Page
> 
> 
>   
>   
> 
>
> Yet, when I press the Flush Cache button and then log onto the server the
> system still has to load each page.  What am I missing?
>
> Thanks!
>
> ARS/Midtier 7.1 p 6
> ITSM 7.0.3 p 9
> Windows IIS / Tomcat
> MS SQL 2005
>
>  --
>
> *Christie Pargeter *
> * Legacy Health IS - Programming
> SR Technical Analyst
> * cparge...@lhs.org   *  **1120 Building*  tel: 503-415-5149
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Pre-fetch Configuration

[Carey Matthew Black]

Christie,

The last time I looked at the pre-fetch feature it only worked when
the web server was restarted.

It looks like the 7.1 docs still support that as the design.

Ref: Mid-Tier-710.pdf pg 78
"
If you flush the cache in the Configuration Tool, any prefetched forms you
specified beforehand are flushed from the memory cache. The prefetch process
is performed again for these forms the next time the web server is restarted.
"

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Tue, Aug 4, 2009 at 1:39 PM, Pargeter, Christie :CO
IS wrote:
> **
> Hi All - I am trying to setup my pre-fetch for Mid Tier but it doesn't seem
> to be doing anything.
>
> On the Mid Tier Config / Cache Setting page I have (where ... is other form
> names)
> 
> http://www.bmc.com/remedy/midtier/midtier";>
>   
>     appadmin
>     en_US
>     
>   ssoremdev1v
>  
>     AP:Alternate 
>     
> ...
>  
>     Home Page
>     
> 
>   
>   
> 
>
> Yet, when I press the Flush Cache button and then log onto the server the
> system still has to load each page.  What am I missing?
>
> Thanks!
>
> ARS/Midtier 7.1 p 6
> ITSM 7.0.3 p 9
> Windows IIS / Tomcat
> MS SQL 2005
>
> 
> Christie Pargeter
> Legacy Health
> IS - Programming
> SR Technical Analyst
> cparge...@lhs.org
>   1120 Building
> tel: 503-415-5149
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: field separator in menu append

[Robert Halstead]

Oh, by the way you wouldn't need to know the length of the next appended
item lol.. you could just go to the end of the string.. I just woke up, so
I'm not really thinking too hard right now ;)

On Tue, Aug 4, 2009 at 9:47 AM, Robert Halstead  wrote:

> Sorry thought this had the list cc'd
>
> -- Forwarded message --
> From: Robert Halstead 
> Date: Tue, Aug 4, 2009 at 9:46 AM
> Subject: Re: field separator in menu append
> To: shweta kumar 
>
>
> Sweta,
>
> You could capture the length of the menu when ever you add a value to it.
> That way, you'll have a value before and after on the next appended item.
> By using the length, you can determine the length of the string that was
> added.  You could then use SUBSTR in a chained fashion to replace the space
> in the string with any character.
>
> For example:  "vendor" was already selected in the field.  You calculate
> the length as 6.  You then add "quality assurance".  Sense you already know
> the previous length is 6 and that adding a field requires a space between,
> you can use a set-fields to set the $field$ = SUBSTR($field$, 0, 6) +
>  + SUBSTR($field$, 8).  Then recalculate the field length.  The
> important thing to note is that the index of the second SUBSTR needs to
> account for the space that was added between.
>
> Hope this helps :)
>
>
>
>
> On Tue, Aug 4, 2009 at 9:24 AM, shweta kumar wrote:
>
>>
>> Robert, Thanks for your response.Yes I am trying to insert separator other
>> than a blank space.I cannot use replace function to replace blank spaces
>> with other character because menu items have different number of blank
>> spaces. Example one item is "vendor", other is "quality assurance". Any
>> suggestions?Thanks, Shweta
>>
>> Robert Halstead wrote:
>> > **
>> > By default, the client will separate them by spaces.  If you would like
>> I different separator, create an active link to execute on menu select and
>> perform a set-fields to run the function replace() to replace the spaces
>> with what other character(s) you want.  I'm not looking at the docs right
>> now and not at work so I can't say for sure if the function is called
>> replace but I know it exists with some name.
>> >  On Mon, Aug 3, 2009 at 8:13 PM, shweta kumar <
>> shweta_kuma...@yahoo.com > wrote:
>> > **
>> >  Hello
>> >  I have attached a character field to a menu with Append Items option.
>> Out-of-box, a field separator is not inserted between different menu items.
>> How can I insert a field separator between menu items?
>> >  Thanks Shweta
>> > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>> >   -- "A fool acts, regardless; knowing well that he is wrong. The
>> ignoramus acts on only what he knows, but all that he knows. The ignoramus
>> may be saved, but the fool knows that he is doomed."
>> >  Robert Halstead
>> > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"_
>>
>>
>>
>>
>>
>
> --
> "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts
> on only what he knows, but all that he knows.
> The ignoramus may be saved, but the fool knows that he is doomed."
>
> Robert Halstead
>
>
>
> --
> "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts
> on only what he knows, but all that he knows.
> The ignoramus may be saved, but the fool knows that he is doomed."
>
> Robert Halstead
>



-- 
"A fool acts, regardless; knowing well that he is wrong. The ignoramus acts
on only what he knows, but all that he knows.
The ignoramus may be saved, but the fool knows that he is doomed."

Robert Halstead

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: OT: The case of the disappearing BMC sales rep

[Brittain, Mark]

Hi Shawn,

6 months ago I probably could have written the same email as you have. My 
recent experience has been quite positive. On the education side, I sent an 
email asking a questions and it became a 8 email in 20 minute question and 
answer session about the upcoming 7.5 training and what "I" needed to do based 
on my prior training. I do have a new sales rep and when I need him he's been 
there. Better still he is fairly local (same State) and not in Texas. I have 
also gained much more confidence in the support team as they have been quicker 
to respond and have had good answers and follow up to make sure what they 
recommended was the solution.

If I were you I would call BMC and file a missing (sales) person report.

Mark


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Tuesday, August 04, 2009 11:06 AM
To: arslist@ARSLIST.ORG
Subject: OT: The case of the disappearing BMC sales rep

Good morning,

After a few weeks of struggling to get in contact with someone (I escalated 
this to upper I.T. management to see if they would fare any better) today we 
discovered that our BMC sales rep is no longer with the company.  Nobody 
notified us, his emails just bounced back, his phone numbers gave errors, and 
there was no indication that we no longer had a sales rep.

Is this a common occurrence with BMC now?  Based on the difficulties we've had 
dealing with BMC both from the training side, the support side and now from the 
sales side, I'm wondering what the future is of the company.  I haven't heard 
any rumors of either BMC being looked at for a purchase by a larger company or 
of BMC looking to sell off Remedy, but they don't seem to be acting like a 
company that seeks to grow their software sales or maintain existing customers.

Is my company the only one having these types of issues or is this a widespread 
problem?

Oh, and a P.S. - Despite these problems, some vendors are even worse.  There is 
another application I support where the tickets are closed out without the 
vendor ever even responding to me, and where it appears they lost any record of 
us paying them for support.  I know there is much worse than what BMC is doing 
right now, but the Remedy suite is my bread and butter and I want to see it 
grow rather than decline due to bad corporate decisions.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union



Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Pre-fetch Configuration

[David Sanders]

Hi Christie

 

Have you restarted Tomcat after flushing the cache?  If you restart Tomcat
and run performance monitor, you should see a high level of activity for a
few minutes while the cache is rebuilt.  If you do not restart Tomcat, the
chache for each form is only built when it is accessed for the first time
(the same as if you have no prefetch configured).

 

HTH

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

 

tel +44 1494 468980

mobile +44 7710 377761

email  
david.sand...@westoverconsulting.co.uk

 

web  
http://www.westoverconsulting.co.uk

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS
Sent: Tuesday, August 04, 2009 6:40 PM
To: arslist@ARSLIST.ORG
Subject: Pre-fetch Configuration

 

Hi All - I am trying to setup my pre-fetch for Mid Tier but it doesn't seem
to be doing anything.

 

On the Mid Tier Config / Cache Setting page I have (where ... is other form
names)


http://www.bmc.com/remedy/midtier/midtier>
http://www.bmc.com/remedy/midtier/midtier";>
  
appadmin
en_US

  ssoremdev1v
 
AP:Alternate 

...

 
Home Page


  

  
  


 

Yet, when I press the Flush Cache button and then log onto the server the
system still has to load each page.  What am I missing?

 

Thanks!

 

ARS/Midtier 7.1 p 6

ITSM 7.0.3 p 9

Windows IIS / Tomcat

MS SQL 2005

 

  _  


Christie Pargeter 
Legacy Health  

IS - Programming

SR Technical Analyst

  cparge...@lhs.org 


  1120 Building 


tel: 503-415-5149

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: OT: The case of the disappearing BMC sales rep

[Savant, don...@cio]

We were in similar circumstances when our sales rep left the company with no 
notice but BMC was much proactive in our case.  Within a matter of a few days, 
we met the sales manager (he flew out from Texas) who officially informed us of 
the change and assigned an inside sales rep to work with us until a new rep was 
hired.  Our impression was that the overall transition was relatively smooth 
despite the initial email rejections.  Note that previous transitions were not 
so smooth, this one was a definite improvement.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Tuesday, August 04, 2009 8:06 AM
To: arslist@ARSLIST.ORG
Subject: OT: The case of the disappearing BMC sales rep

Good morning,

After a few weeks of struggling to get in contact with someone (I escalated 
this to upper I.T. management to see if they would fare any better) today we 
discovered that our BMC sales rep is no longer with the company.  Nobody 
notified us, his emails just bounced back, his phone numbers gave errors, and 
there was no indication that we no longer had a sales rep.

Is this a common occurrence with BMC now?  Based on the difficulties we've had 
dealing with BMC both from the training side, the support side and now from the 
sales side, I'm wondering what the future is of the company.  I haven't heard 
any rumors of either BMC being looked at for a purchase by a larger company or 
of BMC looking to sell off Remedy, but they don't seem to be acting like a 
company that seeks to grow their software sales or maintain existing customers.

Is my company the only one having these types of issues or is this a widespread 
problem?

Oh, and a P.S. - Despite these problems, some vendors are even worse.  There is 
another application I support where the tickets are closed out without the 
vendor ever even responding to me, and where it appears they lost any record of 
us paying them for support.  I know there is much worse than what BMC is doing 
right now, but the Remedy suite is my bread and butter and I want to see it 
grow rather than decline due to bad corporate decisions.

Thanks,

Shawn Pierson
Remedy Developer | Southern Union



Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Pre-fetch Configuration

[strauss]

After flushing the cache you restart Tomcat (or whatever web server you are 
using if not Tomcat) to run the prefetch.  The mid-tier logs will indicate a 
Start and Finish of the prefetch.  If you are prefetching most of ITSM 7, it 
will take about 30 minutes.  Subsequent to a complete prefetch, other restarts 
of Tomcat will read the prefetch data in from cache file in about 1 minute.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS
Sent: Tuesday, August 04, 2009 12:40 PM
To: arslist@ARSLIST.ORG
Subject: Pre-fetch Configuration

**
Hi All - I am trying to setup my pre-fetch for Mid Tier but it doesn't seem to 
be doing anything.

On the Mid Tier Config / Cache Setting page I have (where ... is other form 
names)

http://www.bmc.com/remedy/midtier/midtier";>
  
appadmin
en_US

  ssoremdev1v
 
AP:Alternate 

...
 
Home Page


  
  


Yet, when I press the Flush Cache button and then log onto the server the 
system still has to load each page.  What am I missing?

Thanks!

ARS/Midtier 7.1 p 6
ITSM 7.0.3 p 9
Windows IIS / Tomcat
MS SQL 2005



Christie Pargeter
Legacy Health
IS - Programming
SR Technical Analyst
cparge...@lhs.org 
  1120 Building

tel: 503-415-5149


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Fwd: field separator in menu append

[Robert Halstead]

Sorry thought this had the list cc'd

-- Forwarded message --
From: Robert Halstead 
Date: Tue, Aug 4, 2009 at 9:46 AM
Subject: Re: field separator in menu append
To: shweta kumar 


Sweta,

You could capture the length of the menu when ever you add a value to it.
That way, you'll have a value before and after on the next appended item.
By using the length, you can determine the length of the string that was
added.  You could then use SUBSTR in a chained fashion to replace the space
in the string with any character.

For example:  "vendor" was already selected in the field.  You calculate the
length as 6.  You then add "quality assurance".  Sense you already know the
previous length is 6 and that adding a field requires a space between, you
can use a set-fields to set the $field$ = SUBSTR($field$, 0, 6) +
 + SUBSTR($field$, 8).  Then recalculate the field length.  The
important thing to note is that the index of the second SUBSTR needs to
account for the space that was added between.

Hope this helps :)




On Tue, Aug 4, 2009 at 9:24 AM, shweta kumar wrote:

>
> Robert, Thanks for your response.Yes I am trying to insert separator other
> than a blank space.I cannot use replace function to replace blank spaces
> with other character because menu items have different number of blank
> spaces. Example one item is "vendor", other is "quality assurance". Any
> suggestions?Thanks, Shweta
>
> Robert Halstead wrote:
> > **
> > By default, the client will separate them by spaces.  If you would like I
> different separator, create an active link to execute on menu select and
> perform a set-fields to run the function replace() to replace the spaces
> with what other character(s) you want.  I'm not looking at the docs right
> now and not at work so I can't say for sure if the function is called
> replace but I know it exists with some name.
> >  On Mon, Aug 3, 2009 at 8:13 PM, shweta kumar < shweta_kuma...@yahoo.com> 
> > wrote:
> > **
> >  Hello
> >  I have attached a character field to a menu with Append Items option.
> Out-of-box, a field separator is not inserted between different menu items.
> How can I insert a field separator between menu items?
> >  Thanks Shweta
> > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
> >   -- "A fool acts, regardless; knowing well that he is wrong. The
> ignoramus acts on only what he knows, but all that he knows. The ignoramus
> may be saved, but the fool knows that he is doomed."
> >  Robert Halstead
> > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>
>
>
>
>

-- 
"A fool acts, regardless; knowing well that he is wrong. The ignoramus acts
on only what he knows, but all that he knows.
The ignoramus may be saved, but the fool knows that he is doomed."

Robert Halstead



-- 
"A fool acts, regardless; knowing well that he is wrong. The ignoramus acts
on only what he knows, but all that he knows.
The ignoramus may be saved, but the fool knows that he is doomed."

Robert Halstead

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Tracing outbound data froma web service.......

[Carey Matthew Black]

Sean,

I think the Mid-tier config settings can log WebService calls. (in
bound and outbound) I think you see the exact XML that came in and
goes out.

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Tue, Aug 4, 2009 at 8:36 AM, Sean Harrodine wrote:
> **
> Hi everyone,
>
> Is there a way to be able to trace or see outbound data that is going out
> through a web service and if so, could anyone enlighten me how please ?
>
> thanks,
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: field separator in menu append

[shweta kumar]

Robert, Thanks for your response.Yes I am trying to insert separator other than 
a blank space.I cannot use replace function to replace blank spaces with other 
character because menu items have different number of blank spaces. Example one 
item is "vendor", other is "quality assurance". Any 
suggestions?Thanks, Shweta

Robert Halstead wrote: 
> **
> By default, the client will separate them by spaces.  If you would like I 
> different separator, create an active link to execute on menu select and 
> perform a set-fields to run the function replace() to replace the spaces with 
> what other character(s) you want.  I'm not looking at the docs right now and 
> not at work so I can't say for sure if the function is called replace but I 
> know it exists with some name. 
>  On Mon, Aug 3, 2009 at 8:13 PM, shweta kumar < shweta_kuma...@yahoo.com > 
> wrote: 
> **
>  Hello 
>  I have attached a character field to a menu with Append Items option. 
> Out-of-box, a field separator is not inserted between different menu items. 
> How can I insert a field separator between menu items? 
>  Thanks Shweta 
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
>   -- "A fool acts, regardless; knowing well that he is wrong. The 
> ignoramus acts on only what he knows, but all that he knows. The ignoramus 
> may be saved, but the fool knows that he is doomed." 
>  Robert Halstead 
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_





___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Tracing outbound data froma web service.......

[Bhavsar, Bipin]

Sean,

There is a free Open source tool available on http://www.soapui.org/
Via which you can track the things you are looking for.


Thanks & Regards,

Bipin Bhavsar / Capgemini India / Airoli (Mumbai).
Consultant / ITSM (AOS)
Phone: +91-22-39194000 Extn: 2211236
VoIP   : + 1  312 799  Extn: 2212003.
Cell : +91- 99 20 90 4470.
Email  : bipin.bhav...@capgemini.com
Web: www.in.capgemini.com
[cid:image001.gif@01CA1544.DB850DD0] Together. Free your energies
[cid:image002.gif@01CA1544.DB850DD0]

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sean Harrodine
Sent: Tuesday, August 04, 2009 6:07 PM
To: arslist@ARSLIST.ORG
Subject: Tracing outbound data froma web service...

**
Hi everyone,

Is there a way to be able to trace or see outbound data that is going out 
through a web service and if so, could anyone enlighten me how please ?

thanks,

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
This 
message contains information that may be privileged or confidential and is the 
property of the Capgemini Group. It is intended only for the person to whom it 
is addressed. If you are not the intended recipient, you are not authorized to 
read, print, retain, copy, disseminate, distribute, or use this message or any 
part thereof. If you receive this message in error, please notify the sender 
immediately and delete all copies of this message.
<><>

UNSUBSCRIBE

[Nidhi Garg]

**


 



DISCLAIMER:
---

The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. 
It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in 
this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. 
Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of 
this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have 
received this email in error please delete it and notify the sender immediately. Before opening any mail and 
attachments please check them for viruses and defect.

---
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

Re: Encouraging Float License Users to Log Off When Inactive

[Robert Halstead]

We are experiencing this same issue.. We are at the point where we're going
to remove all workflow that updates tables on an interval as that
re-requests a floating license.  If there are any other ways to get the
licenses freed, I'm all ears..

On Tue, Aug 4, 2009 at 9:25 AM, Arner, Todd  wrote:

> **
>
> Hello Everyone,
> We are currently experiencing an issue with our float license users not
> logging out when they are inactive in Remedy.  Needless to say this is
> holding a float license open for an hour that other users could have been
> using it.  My question is, have you found an effective way to encourage your
> users to log off when inactive?  We have sent emails which helps for about a
> day but then they forget again.  Thanks in advance for any suggestions you
> may have.
>
> Todd Arner
> Great Lakes
>  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_




-- 
"A fool acts, regardless; knowing well that he is wrong. The ignoramus acts
on only what he knows, but all that he knows.
The ignoramus may be saved, but the fool knows that he is doomed."

Bob Halstead

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"