Re: Java API for ARS - How to obtain a Run-If line from an Active Link (for example)

[Rod Harris]

Yes Misi,

I too am seeing the same bugs with the way that the dev studio parses
qualifications  expressions. In patch 2 I found a number of perfectly
valid table field qualifications were being rejected by the parser. In
patch 3 this is not occuring but it is removing parentheses in set
fields and totally changing the meaning of the expression on
occasions. Sometimes I have had to break things up into multiple
operations just to be sure that the parser wouldn't break it.

I'm hoping that patch 4 improves things a bit. There are a few little
bugs in Dev studio that are holding development speed back a little at
the moment. This is one as well as the need to sometimes select fields
more than once to get them to take in a set fields.

I'd rather go back to the old admin tool parser where it went overkill
with all of the parenthesis than the current flawed parsing.

The ideal solution would be to be able to store qualifications in the
schema as entered in dev studio and have the system honour the
precedence rules as documented. Surely this is possible but I expect
we will have to wait for release 8.


Rod



2009/11/19 Misi Mladoniczky m...@rrr.se:
 Hi Fred,

 Why would this have anything to do with flat files???

 The only reason for this that I can think of, is that the developers did
 not get enough time to do it right.

 I can not imagine a programmer that would not LOVE the challenge of
 optimizing a thing like this, and get payed to do it ;-)

        Best Regards - Misi, RRR AB, http://www.rrr.se

 Products from RRR Scandinavia:
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 * RRR|Translator - Manage and automate your language translations.
 Find these products, and many free tools and utilities, at http://rrr.se.

 According to the Workflow Objects docs there is a operator precedence.

 Operator precedence

 When you use multiple operators to construct qualification criteria, they
 are evaluated in the following order:
   1 ( )
   2 NOT (!) - (unary minus)
   3 * / %
   4 + -
   5  =  = = != LIKE
   6 AND ()
   7 OR (||)
 Operators of the same precedence are performed left to right.
 You can use parentheses in an expression to override operator precedence.
 AR System evaluates expressions inside parentheses first before evaluating
 those outside.

 Part of the design of adding parenthesis probably goes back to when Remedy
 supported using flat files as a database.

 Fred

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
 Sent: Monday, November 02, 2009 2:12 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active
 Link (for example)

 It's possible that that's the motivation behind how it's currently
 architected, but it's not a very good excuse.  The SQL will all get
 dynamically generated based on the qualification tree generated by parsing
 the qualification string, not on the qualification string itself.  It's
 very doable to define qualification strings so that operator precedence,
 etc., is in line with common practice, and that wouldn't affect Remedy's
 ability to be DB agnostic in the slightest.  The only difference that it
 makes is that parsing the qualification strings becomes slightly more
 complicated (but still very doable - there are tools that will write much
 of this code for you - e.g., lex/yacc, etc.).  Once you've parsed the
 qualification string according to whatever rules you've put in place, you
 end up with the same data structure that they currently have which will
 then be used to generate the SQL just like they do now.  The current
 scheme is unnecessarily simplistic and actually makes the system more
 difficult to use because of the excessive number of parentheses in
 qualification schemese.

 Lyle

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org] On Behalf Of Rick Cook
 Sent: Monday, November 02, 2009 12:46 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active
 Link (for example)

 Lyle, my take on that is that Remedy is trying to be DB agnostic.  Rather
 than compete with how each DB processes SQL, or trying to anticipate how a
 receiver of an API call might do so, they just kept it simple.


 Rick

 -Original Message-
 From:         Lyle Taylor tayl...@ldschurch.org
 Date:         Mon, 2 Nov 2009 12:29:40
 To: arslist@ARSLIST.ORG
 Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active
 Link (for example)

From what I've been able to tell, there is no such thing as operator
 precedence in AR System aside from parentheses.  It all seems to be
 dictated on the parentheses which seems to correspond to the tree that
 their parser build internally.  There's a lot of room for improvement in
 the area of 

Remedy 7.5 ODBC - Join in Query

[Kali Obsum]

Hi everyone,
 
From what I know, the ODBC in Remedy 6.3 doesn't support joining tables.
Does anyone know if this is still true in Remedy 7.5 ODBC, or is it
already able to support joins?
 
Regards,
Kali
 

NOTICE 
The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document.  We do not guarantee the integrity of any 
e-mails or attached files and are not responsible for any changes made to them 
by any other person.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: JVM output -- only sees 2GB - but machine has 4GB?

[Ben Chernys]

The line by Lyle is incorrect.  A 32 bit program can address 32 bits - not
31!.  There are no special compiler switches needed to allow you to address
higher than 2Gb.  
 
That being said, the OS shares some of your address space.  Windows, will
allocate 2Gb of real memory for its own use and limit the virtual address
space for any single process to 2Gb by default.  This can be changed with
the /3gb switch in c:\boot.ini 
 
John, your interpretation of the article is also incorrect.  Specifically,
you say It seems as if ALL programs together under windows can only take
2GB.   So - if I have 3 programs each take 1GB -- I would have a problem --
even though I have 4GB.  
 
You would have a performance problem, not necessarily a memory problem,
though I have seen Windows deny mallocs when it was reorganising it's own
memory usage even though there was plenty of memory - ie disk space -
available.
 
The KB article states that EACH process can address typically 2GB of space
and the article goes on to talk about addressing MORE than 4GB on a 32 but
machine which is more than a 32 bit word can address.
 
The article also talks about the /3GB switch which I describe a bit below.
To enable it, add it to the C:\boot.ini file as in
 
[boot loader]
timeout=30
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS=Microsoft Windows XP
Professional /fastdetect /3GB
 
With this configuration, Windows own use of virtual addresses is limited to
1Gb and any application can address 3Gb of virtual space.  I use this config
in a lap-top of 4gb where I run a VM Windows 2003 server with ITSM and have
the VM's memory resident  (non-swappable IF Windows agrees) in the host OS.
This gives me excellent VM performance, as well as allowing me to run a host
of other apps such as Visual C, Outlook with a 1gb mail file, Word, etc.
 
This does affect performance in odd ways when you are running many different
memory hungry applications (such as MS Word) but it is relatively standard
for 32 bit servers running only server type applications (such as Oracle /
Remedy etc).
 
Microsoft has a few articles on it.  Look for the /3gb switch.
 
Cheers
Ben Chernys
 


  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Sundberg
Sent: November 18, 2009 7:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: JVM output -- only sees 2GB - but machine has 4GB?


** 

As I read http://support.microsoft.com/kb/283037


It seems as if ALL programs together under windows can only take 2GB. 

So - if I have 3 programs each take 1GB -- I would have a problem -- even
though I have 4GB.


Do others interpret the MS support document similarly?




-John



On Nov 18, 2009, at 12:05 PM, Lyle Taylor wrote:

** 
If you're using a 32-bit JVM (which is required for Remedy), then it is
limited to a 2GB memory space, as are all 32-bit processes.  You may have
more memory on the machine, but 32-bit processes cannot access more than 2GB
(unless they're specially compiled for that, which these aren't).
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Sundberg
Sent: Wednesday, November 18, 2009 10:38 AM
To: arslist@ARSLIST.ORG
Subject: JVM output -- only sees 2GB - but machine has 4GB?
**
Below is the output of a hs_err_pid file -- the JVM is only seeing 2GB --
but the physical machine has 4GB. 
Does anybody know why?
Also -- does anybody on a Windows 2003 Server see anything (relevant)
different if they get a pid file?
Any other suggestions are welcome.
Thanks,
-John
---  S Y S T E M  ---
OS: Windows Server 2003 family Build 3790 Service Pack 2
CPU:total 1 (8 cores per cpu, 1 threads per core) family 6 model 10 stepping
5, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3
Memory: 4k page, physical 2097151k(1391860k free), swap 4194303k(3394944k
free)
vm_info: Java HotSpot(TM) Server VM (11.3-b02) for windows-x86 JRE
(1.6.0_13-b03), built on Mar  9 2009 01:10:11 by java_re with MS VC++ 7.1
time: Fri Nov 13 14:11:23 2009
elapsed time: 77507 seconds
--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb...@kineticdata.com
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_


NOTICE: This email message is for the sole use of the intended recipient(s)
and may contain confidential and privileged information. Any unauthorized
review, use, disclosure or distribution is prohibited. If you are not the
intended recipient, please contact the sender by reply email and destroy all
copies of the original message.


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_

--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb...@kineticdata.com





_Platinum Sponsor: 

Re: ARSmarts, free export utility for ITSM7.x

[support]

Hi William,

Where was I? Good question ;-) ;-) 
You are very welcome to stress-test ARSmarts, and to post results.
May I ask you to put me in cc of that mail, as I do not always monitor 
the arslist very closely?


And don't hesitate to mail to support if you have any problem.

Thanks.

Kaïs
kais.albas...@arsmarts.com

William Rentfrow wrote:

**
Where were you about 4 days ago? :)
 
I registered and I'll be stress-testing your app.  I'll post results.
 


William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
O 715-592-5185
C 715-410-8056

 



*From:* Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] *On Behalf Of *support

*Sent:* Wednesday, November 18, 2009 1:59 PM
*To:* arslist@ARSLIST.ORG
*Subject:* ARSmarts, free export utility for ITSM7.x

** Dear List,

For those who need to export ITSM 7.x and other large AR System 
applications, we are pleased to let you know that the _ARSmarts Export 
utility is available for free_ with the evaluation version of ARSmarts.
Just register on our website (http://www.arsmarts.com/Register) to 
gain access to the download area.


The ARSmarts Export utility:
- exports definitions from AR System servers _without limitation of 
size_ (ITSM7.x, CMDB, SRM, )
- allows you to run exports at night or in the week-end against all 
your servers.

- is free with the evaluation version of ARSmarts.

Enjoy :-) :-) 

Kaïs
kais.albas...@arsmarts.com

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the 
Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: 
Where the Answers Are_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Remedy 7.5 ODBC - Join in Query

[Martin, Robert]

Hi Kali,

Are you sure ODBC in Remedy 6.3 doesn't support joining tables?  We are at 7.1, 
and it does, and I am pretty sure 6.3 did, but I don't have any way of checking 
to be sure.

Dwayne Martin
James Madison University

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Thursday, November 19, 2009 4:22 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.5 ODBC - Join in Query

**
Hi everyone,

From what I know, the ODBC in Remedy 6.3 doesn't support joining tables. Does 
anyone know if this is still true in Remedy 7.5 ODBC, or is it already able to 
support joins?

Regards,
Kali


NOTICE

The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document. We do not guarantee the integrity of any e-mails 
or attached files and are not responsible for any changes made to them by any 
other person.


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

FW: Remedy 7.5 ODBC - Join in Query

[Martin, Robert]

Hello Again,

In thinking over the reply I just sent I realized that we may be talking about 
two different things.  Remedy ODBC certainly lets you base a report on join 
tables/forms.  But maybe that isn't what you meant by Join in Query.

Dwayne

From: Martin, Robert - martinrd
Sent: Thursday, November 19, 2009 8:18 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Remedy 7.5 ODBC - Join in Query

Hi Kali,

Are you sure ODBC in Remedy 6.3 doesn't support joining tables?  We are at 7.1, 
and it does, and I am pretty sure 6.3 did, but I don't have any way of checking 
to be sure.

Dwayne Martin
James Madison University

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Thursday, November 19, 2009 4:22 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.5 ODBC - Join in Query

**
Hi everyone,

From what I know, the ODBC in Remedy 6.3 doesn't support joining tables. Does 
anyone know if this is still true in Remedy 7.5 ODBC, or is it already able to 
support joins?

Regards,
Kali


NOTICE

The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document. We do not guarantee the integrity of any e-mails 
or attached files and are not responsible for any changes made to them by any 
other person.


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: WWRUG09:Celebration Band CD Requests

[Thompson, Rich (MAN-Corporate)]

Phil,

 

If the quality of the recording is high, I think the band should sell
copies of the gig.  I'll gladly pay $20 for a copy.

 

btw.. nice job on the bass.

 

Rich

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Phil Bautista
Sent: Tuesday, November 17, 2009 1:19 PM
To: arslist@ARSLIST.ORG
Subject: WWRUG09:Celebration Band CD Requests

 

** 

For the many folks that came up to me and asked if they could get CD's
of the band, please send me an email off list and I will get the info to
you regarding the requests for CD's of the band.  Perhaps I can get them
to give us a discount, I will ask at rehearsal tonight.

 

P.S. - The AV company that rented us the light  sound equipment
recorded the entire thing and they called to let me know that the have
been playing it in their office ever since.  Guess they liked it too  J

 

Thanks,

 

Phil Bautista, Remedy Approved Consultant (RAC), Bull Creek Data
Corporation

Director of Sessions, WWRUG09 

512-731-0304

www.bullcreek.com

http://www.linkedin.com/in/philbautista

http://www.wwrug.org/wwrug/contact.html

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: JVM output -- only sees 2GB - but machine has 4GB?

[John Sundberg]

Ben,



Good info.

So -- going back to my comment of having 3 1GB programs running.  Is  
it the case that they would be using the 2GB of RAM and then swap  
space of 1GB???

And the operating system would be running in the other 2GB of RAM?





-John






On Nov 19, 2009, at 4:23 AM, Ben Chernys wrote:

**
The line by Lyle is incorrect.  A 32 bit program can address 32 bits -  
not 31!.  There are no special compiler switches needed to allow you  
to address higher than 2Gb.


That being said, the OS shares some of your address space.  Windows,  
will allocate 2Gb of real memory for its own use and limit the virtual  
address space for any single process to 2Gb by default.  This can be  
changed with the /3gb switch in c:\boot.ini


John, your interpretation of the article is also incorrect.   
Specifically, you say It seems as if ALL programs together under  
windows can only take 2GB.   So - if I have 3 programs each take 1GB  
-- I would have a problem -- even though I have 4GB.


You would have a performance problem, not necessarily a memory  
problem, though I have seen Windows deny mallocs when it was  
reorganising it's own memory usage even though there was plenty of  
memory - ie disk space - available.


The KB article states that EACH process can address typically 2GB of  
space and the article goes on to talk about addressing MORE than 4GB  
on a 32 but machine which is more than a 32 bit word can address.


The article also talks about the /3GB switch which I describe a bit  
below.  To enable it, add it to the C:\boot.ini file as in


[boot loader]
timeout=30
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS=Microsoft Windows XP  
Professional /fastdetect /3GB


With this configuration, Windows own use of virtual addresses is  
limited to 1Gb and any application can address 3Gb of virtual space.   
I use this config in a lap-top of 4gb where I run a VM Windows 2003  
server with ITSM and have the VM's memory resident  (non-swappable IF  
Windows agrees) in the host OS.  This gives me excellent VM  
performance, as well as allowing me to run a host of other apps such  
as Visual C, Outlook with a 1gb mail file, Word, etc.


This does affect performance in odd ways when you are running many  
different memory hungry applications (such as MS Word) but it is  
relatively standard for 32 bit servers running only server type  
applications (such as Oracle / Remedy etc).


Microsoft has a few articles on it.  Look for the /3gb switch.

Cheers
Ben Chernys


From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG 
] On Behalf Of John Sundberg

Sent: November 18, 2009 7:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: JVM output -- only sees 2GB - but machine has 4GB?

**

As I read http://support.microsoft.com/kb/283037

It seems as if ALL programs together under windows can only take 2GB.

So - if I have 3 programs each take 1GB -- I would have a problem --  
even though I have 4GB.



Do others interpret the MS support document similarly?




-John



On Nov 18, 2009, at 12:05 PM, Lyle Taylor wrote:

**
If you’re using a 32-bit JVM (which is required for Remedy), then it  
is limited to a 2GB memory space, as are all 32-bit processes.  You  
may have more memory on the machine, but 32-bit processes cannot  
access more than 2GB (unless they’re specially compiled for that,  
which these aren’t).

Lyle
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG 
] On Behalf Of John Sundberg

Sent: Wednesday, November 18, 2009 10:38 AM
To: arslist@ARSLIST.ORG
Subject: JVM output -- only sees 2GB - but machine has 4GB?
**
Below is the output of a hs_err_pid file -- the JVM is only seeing 2GB  
-- but the physical machine has 4GB.

Does anybody know why?
Also -- does anybody on a Windows 2003 Server see anything (relevant)  
different if they get a pid file?

Any other suggestions are welcome.
Thanks,
-John
---  S Y S T E M  ---
OS: Windows Server 2003 family Build 3790 Service Pack 2
CPU:total 1 (8 cores per cpu, 1 threads per core) family 6 model 10  
stepping 5, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3
Memory: 4k page, physical 2097151k(1391860k free), swap  
4194303k(3394944k free)
vm_info: Java HotSpot(TM) Server VM (11.3-b02) for windows-x86 JRE  
(1.6.0_13-b03), built on Mar  9 2009 01:10:11 by java_re with MS VC+ 
+ 7.1

time: Fri Nov 13 14:11:23 2009
elapsed time: 77507 seconds
--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb...@kineticdata.com
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the  
Answers Are_



NOTICE: This email message is for the sole use of the intended  
recipient(s) and may contain confidential and privileged information.  
Any unauthorized review, use, disclosure or distribution is  
prohibited. If you are not the intended 

Re: JVM output -- only sees 2GB - but machine has 4GB?

[Ben Chernys]

The swap space would be quite large because some of what the OS uses is
duplicated in each of the running processes.  So, 3 * 1GB would be about 3 *
2Gb really, plus 2Gb for Windows buffers and the like (without the /3gb
switch) means a swap file of about 4Gb (3*2+2 == 8).  The 2Gb that the OS
uses are for buffers etc.  Each OS process is also virtual.  So, in fact,
you would need a swap file larger than 4gb.
 
Cheers
Ben

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Sundberg
Sent: November 19, 2009 2:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: JVM output -- only sees 2GB - but machine has 4GB?


** 

Ben,



Good info. 

So -- going back to my comment of having 3 1GB programs running.  Is it the
case that they would be using the 2GB of RAM and then swap space of 1GB???
And the operating system would be running in the other 2GB of RAM?





-John






On Nov 19, 2009, at 4:23 AM, Ben Chernys wrote:

** 
The line by Lyle is incorrect.  A 32 bit program can address 32 bits - not
31!.  There are no special compiler switches needed to allow you to address
higher than 2Gb.  
 
That being said, the OS shares some of your address space.  Windows, will
allocate 2Gb of real memory for its own use and limit the virtual address
space for any single process to 2Gb by default.  This can be changed with
the /3gb switch in c:\boot.ini 
 
John, your interpretation of the article is also incorrect.  Specifically,
you say It seems as if ALL programs together under windows can only take
2GB.   So - if I have 3 programs each take 1GB -- I would have a problem --
even though I have 4GB.  
 
You would have a performance problem, not necessarily a memory problem,
though I have seen Windows deny mallocs when it was reorganising it's own
memory usage even though there was plenty of memory - ie disk space -
available.
 
The KB article states that EACH process can address typically 2GB of space
and the article goes on to talk about addressing MORE than 4GB on a 32 but
machine which is more than a 32 bit word can address.
 
The article also talks about the /3GB switch which I describe a bit below.
To enable it, add it to the C:\boot.ini file as in
 
[boot loader]
timeout=30
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS=Microsoft Windows XP
Professional /fastdetect /3GB
 
With this configuration, Windows own use of virtual addresses is limited to
1Gb and any application can address 3Gb of virtual space.  I use this config
in a lap-top of 4gb where I run a VM Windows 2003 server with ITSM and have
the VM's memory resident  (non-swappable IF Windows agrees) in the host OS.
This gives me excellent VM performance, as well as allowing me to run a host
of other apps such as Visual C, Outlook with a 1gb mail file, Word, etc.
 
This does affect performance in odd ways when you are running many different
memory hungry applications (such as MS Word) but it is relatively standard
for 32 bit servers running only server type applications (such as Oracle /
Remedy etc).
 
Microsoft has a few articles on it.  Look for the /3gb switch.
 
Cheers
Ben Chernys
 


  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Sundberg
Sent: November 18, 2009 7:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: JVM output -- only sees 2GB - but machine has 4GB?


** 

As I read http://support.microsoft.com/kb/283037


It seems as if ALL programs together under windows can only take 2GB. 

So - if I have 3 programs each take 1GB -- I would have a problem -- even
though I have 4GB.


Do others interpret the MS support document similarly?




-John



On Nov 18, 2009, at 12:05 PM, Lyle Taylor wrote:

** 
If you're using a 32-bit JVM (which is required for Remedy), then it is
limited to a 2GB memory space, as are all 32-bit processes.  You may have
more memory on the machine, but 32-bit processes cannot access more than 2GB
(unless they're specially compiled for that, which these aren't).
Lyle
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Sundberg
Sent: Wednesday, November 18, 2009 10:38 AM
To: arslist@ARSLIST.ORG
Subject: JVM output -- only sees 2GB - but machine has 4GB?
**
Below is the output of a hs_err_pid file -- the JVM is only seeing 2GB --
but the physical machine has 4GB. 
Does anybody know why?
Also -- does anybody on a Windows 2003 Server see anything (relevant)
different if they get a pid file?
Any other suggestions are welcome.
Thanks,
-John
---  S Y S T E M  ---
OS: Windows Server 2003 family Build 3790 Service Pack 2
CPU:total 1 (8 cores per cpu, 1 threads per core) family 6 model 10 stepping
5, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3
Memory: 4k page, physical 2097151k(1391860k free), swap 4194303k(3394944k
free)
vm_info: Java HotSpot(TM) Server VM (11.3-b02) for windows-x86 JRE

Re: Firewall TCP Timeouts

[Leihkauff, Kenneth]

Axton, our firewall is a Cisco ASA 5520. 

Ken 
===
Your Previous related msg:

This can be normal behavior for a firewall.  It all depends on how you allow 
packets to create a state or if you use state at all.  You can create a rule 
that is stateless so that all packets from host X to host Y are allowed.  You 
should explore creating the rule to do a quick pass of the packets and not use 
state for these connections.
Basically, the rules would look like this:

pass in quick on $if_1 inet proto tcp from $mt_host_1 to $ar_host_1 pass out 
quick on $if_2 inet proto tcp from $ar_host_1 to $mt_host_1

Instead of a state based or policy based ruleset.

You can also change the type of packet on the firewall so that syn/syn ack 
packets are not the only type of packet that can insert a state into the state 
table.  This is a little funky and is probably not the best way to do this, but 
it can be done this way too.

Axton Grams


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Wednesday, November 18, 2009 5:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Firewall TCP Timeouts

Midtier timeout has to do with the user session timeout.  Once
arserver is started there is a persistent socket connection to the
arserver.

Can I ask what type of firewall this is?

Axton

The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.

On Wed, Nov 18, 2009 at 4:05 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
 Since you are using MidTier I would suggest you do the following...

 Add a specified port for your AR Server to listen on (The AR Server runs just 
 fine with portmapper and a specified port).
 Set the MidTier to use the specified port.

 Also set the MidTier Session TimeOut value to be less than your firewall time 
 out setting.  This way Mid-Tier will drop old connections before the firewall 
 does. You should be able to set the MIdTier TimeOut from the configuration 
 pages on your MidTier server.

 Fred


 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Leihkauff, Kenneth
 Sent: Wednesday, November 18, 2009 3:51 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Firewall TCP Timeouts

 Thanks, Conny. Are you saying the libkeepalive was implemented on the 
 ARserver -- not the MidTier linux server? Our midtier and arserver are linux 
 with a firewall in between.

 Unfortunately, the firewall is not an application level firewall so the 
 firewall rule changes Axton proposed cannot be implemented according to our 
 network engineer.

 Ken

 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Conny Martin
 Sent: Wednesday, November 18, 2009 3:30 PM
 To: arslist@ARSLIST.ORG
 Subject: AW: Firewall TCP Timeouts

 We had the same issue. We solved this by using libkeepalive 
 (http://libkeepalive.sourceforge.net/) on the arserver machine. But it would 
 work only if you are using Linux.

 HTH

 Kind Regards Conny

 -Ursprüngliche Nachricht-
 Von: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] Im Auftrag von Leihkauff, Kenneth
 Gesendet: Mittwoch, 18. November 2009 18:18
 An: arslist@ARSLIST.ORG
 Betreff: Re: Firewall TCP Timeouts

 Thanks for your time, Axton.  I spoke with our network engineer and he 
 studied the firewall logs and sees quit a few denials and some resets, but is 
 confident things should be set up correctly on the firewall.  He only sees 
 these denials/resets for the Midtier application, not some of our other apps.

 Here is what we're observing on the Linux Midtier server.  Below is an 
 example of 3 existing tcp connections that remain intact indefinitely or 
 until midtier is restarted.  The firewall knows about these 3 tcp 
 connections, but if the connections are idle for more than 60 minutes 
 (default firewall setting), the firewall will drop these idle tcp 
 connections.  Then, when a user gets on midtier (after the idle period), 
 midtier will attempt to use one or more of these tcp connections and the 
 firewall responds with a Deny (since it has aged off the inactive 
 connection).  This is normal behavior for a firewall as I understand things, 
 but the application (midtier in this case) should ideally make use of the tcp 
 keepalive or inactivetly timeout supported by Linux.  Apparently, midtier 
 does not take advantage of this.

 I suspect other customers are having this problem IF their topology utilizes 
 a firewall between Midtier and ARS and there are long periods of inactivity.  
 The reason, however, they may not be complaining is because once you get the 
 RCP 

Re: Kforce - Job Openings - Several - Nationwide

[Tommy Morris]

I agree. Market Rates in CA may be different than rates where I am
located and thus below market rates may still be an increase for me.
Not that I'm moving anywhere, just saying...

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Wednesday, November 18, 2009 5:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: Kforce - Job Openings - Several - Nationwide

 

** 

Hi Joshua,

 

Wouldn't it be more effective just to list the rates?  Maybe there's
someone that would relocate to a different market and accept a higher or
lower if they knew what it was.

 

Thanks,

Susan

On Wed, Nov 18, 2009 at 4:13 PM, Kitchen, Joshua jkitc...@kforce.com
wrote:

** 

Here is the high level oversight

 

1)   Remedy Developer with heavy infrastructure skills - Columbus,
OH (Straight Contract) (Below Market Rates)

2)   2 Remedy SME's with 7.x migration exp - New York (3 Month
Contract) (Market Rates)

3)   Remedy Process Manager/ITIL Expert - New Jersey (6 Month
Contract)  (Below Market Rates)

4)   Sr. Remedy Developer - San Jose, CA (6 Month Contract to Hire)
(Below Market Rates)

 

Ping me for more details!

 

Joshua Kitchen
Senior Recruiter
Kforce Federal 
937.449.1749 office
jkitc...@kforce.com mailto:jkitc...@kforce.com  

http://www.govtrecruiter.com http://www.govtrecruiter.com/ 

Great People = Great Results(r)

Confidentiality Notice: This email message, including any attachments,
is for the sole use of the intended recipient(s) and may contain
confidential and/or privileged information. Any unauthorized review,
use, disclosure or distribution is prohibited. If you are not the
intended recipient, please contact the sender by reply email and destroy
all copies of the original.

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Deleting a form with 2 million records

[Sean Harrodine]

Hi all,

I need to delete a form and the 2 million records stored in it.

Can anyone elighten me please as to the best and safest way to delete the table 
with the least amount of impact on the system ie, without spiking the Oracle 
archive logs.

Is it best to remove some or most of the records by using an ARSPerl 
DeleteEntry script first, before blowing the form away in the Admin tool, or 
is there another way that that i'm not savvy too ?

TIA,
Sean




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Firewall TCP Timeouts

[Axton]

What pieces of the AR infrastructure are in a NAT?  Are the arservers
in one subnet behind a NAT and the midtier in a different subnet
behind a NAT?

Axton

On Thu, Nov 19, 2009 at 8:14 AM, Leihkauff, Kenneth
kenneth.g.leihka...@saic.com wrote:
 Axton, our firewall is a Cisco ASA 5520.

 Ken
 ===
 Your Previous related msg:

 This can be normal behavior for a firewall.  It all depends on how you 
 allow packets to create a state or if you use state at all.  You can create a 
 rule that is stateless so that all packets from host X to host Y are allowed. 
  You should explore creating the rule to do a quick pass of the packets and 
 not use state for these connections.
 Basically, the rules would look like this:

 pass in quick on $if_1 inet proto tcp from $mt_host_1 to $ar_host_1 pass out 
 quick on $if_2 inet proto tcp from $ar_host_1 to $mt_host_1

 Instead of a state based or policy based ruleset.

 You can also change the type of packet on the firewall so that syn/syn ack 
 packets are not the only type of packet that can insert a state into the 
 state table.  This is a little funky and is probably not the best way to do 
 this, but it can be done this way too.

 Axton Grams


 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Axton
 Sent: Wednesday, November 18, 2009 5:09 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Firewall TCP Timeouts

 Midtier timeout has to do with the user session timeout.  Once
 arserver is started there is a persistent socket connection to the
 arserver.

 Can I ask what type of firewall this is?

 Axton

 The opinions, statements, and/or suggested courses of action expressed
 in this E-mail do not necessarily reflect those of BMC Software, Inc.
 My voluntary participation in this forum is not intended to convey a
 role as a spokesperson, liaison or public relations representative for
 BMC Software, Inc.

 On Wed, Nov 18, 2009 at 4:05 PM, Grooms, Frederick W
 frederick.w.gro...@xo.com wrote:
 Since you are using MidTier I would suggest you do the following...

 Add a specified port for your AR Server to listen on (The AR Server runs 
 just fine with portmapper and a specified port).
 Set the MidTier to use the specified port.

 Also set the MidTier Session TimeOut value to be less than your firewall 
 time out setting.  This way Mid-Tier will drop old connections before the 
 firewall does. You should be able to set the MIdTier TimeOut from the 
 configuration pages on your MidTier server.

 Fred


 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Leihkauff, Kenneth
 Sent: Wednesday, November 18, 2009 3:51 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Firewall TCP Timeouts

 Thanks, Conny. Are you saying the libkeepalive was implemented on the 
 ARserver -- not the MidTier linux server? Our midtier and arserver are linux 
 with a firewall in between.

 Unfortunately, the firewall is not an application level firewall so the 
 firewall rule changes Axton proposed cannot be implemented according to our 
 network engineer.

 Ken

 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Conny Martin
 Sent: Wednesday, November 18, 2009 3:30 PM
 To: arslist@ARSLIST.ORG
 Subject: AW: Firewall TCP Timeouts

 We had the same issue. We solved this by using libkeepalive 
 (http://libkeepalive.sourceforge.net/) on the arserver machine. But it would 
 work only if you are using Linux.

 HTH

 Kind Regards Conny

 -Ursprüngliche Nachricht-
 Von: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] Im Auftrag von Leihkauff, Kenneth
 Gesendet: Mittwoch, 18. November 2009 18:18
 An: arslist@ARSLIST.ORG
 Betreff: Re: Firewall TCP Timeouts

 Thanks for your time, Axton.  I spoke with our network engineer and he 
 studied the firewall logs and sees quit a few denials and some resets, but 
 is confident things should be set up correctly on the firewall.  He only 
 sees these denials/resets for the Midtier application, not some of our other 
 apps.

 Here is what we're observing on the Linux Midtier server.  Below is an 
 example of 3 existing tcp connections that remain intact indefinitely or 
 until midtier is restarted.  The firewall knows about these 3 tcp 
 connections, but if the connections are idle for more than 60 minutes 
 (default firewall setting), the firewall will drop these idle tcp 
 connections.  Then, when a user gets on midtier (after the idle period), 
 midtier will attempt to use one or more of these tcp connections and the 
 firewall responds with a Deny (since it has aged off the inactive 
 connection).  This is normal behavior for a firewall as I understand things, 
 but the application (midtier in this case) should ideally make use of the 
 tcp keepalive or inactivetly timeout supported by Linux.  Apparently, 
 midtier 

Re: Deleting a form with 2 million records

[Tommy Morris]

I would write a nice script that deleted the records in blocks of say
50-100k and run it at night. You could test it with a block of 100
during operating hours just to get an idea of the overhead then up to 1k
if things looked good there for another baseline. But then again it
depends on the size of the record too, is there only 10 columns on the
field or 100? Purging 1000 records with 1kb of data will go a lot
smoother than purging 1000 records with 50kb of data.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sean Harrodine
Sent: Thursday, November 19, 2009 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Deleting a form with 2 million records

 

** 

Hi all,

 

I need to delete a form and the 2 million records stored in it.

 

Can anyone elighten me please as to the best and safest way to delete
the table with the least amount of impact on the system ie, without
spiking the Oracle archive logs.

 

Is it best to remove some or most of the records by using an ARSPerl
DeleteEntry script first, before blowing the form away in the Admin
tool, or is there another way that that i'm not savvy too ?

 

TIA,

Sean

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Deleting a form with 2 million records

[David Morgan]

Hi Sean

Is it possible to access it via the database and use :-
truncate table Txxx ; 
truncate table Bxxx ; 
truncate table Hxxx ;

where xxx is the schemaid of the table (select name, schemaid from
arschema where name = 'FORM NAME';)

so as to empty the records therein, before deleting the form?
That's probably the quickest way. 

Regards
Dave Morgan


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: 19 November 2009 15:09
To: arslist@ARSLIST.ORG
Subject: Re: Deleting a form with 2 million records

This is a multi-part message in MIME format.

--_=_NextPart_001_01CA692A.3580FDC6
Content-Type: text/plain;
charset=us-ascii
Content-Transfer-Encoding: quoted-printable

I would write a nice script that deleted the records in blocks of say
50-100k and run it at night. You could test it with a block of 100
during operating hours just to get an idea of the overhead then up to 1k
if things looked good there for another baseline. But then again it
depends on the size of the record too, is there only 10 columns on the
field or 100? Purging 1000 records with 1kb of data will go a lot
smoother than purging 1000 records with 50kb of data.

=20

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sean Harrodine
Sent: Thursday, November 19, 2009 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Deleting a form with 2 million records

=20

**=20

Hi all,

=20

I need to delete a form and the 2 million records stored in it.

=20

Can anyone elighten me please as to the best and safest way to delete
the table with the least amount of impact on the system ie, without
spiking the Oracle archive logs.

=20

Is it best to remove some or most of the records by using an ARSPerl
DeleteEntry script first, before blowing the form away in the Admin
tool, or is there another way that that i'm not savvy too ?

=20

TIA,

Sean

=20

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers
Are

--_=_NextPart_001_01CA692A.3580FDC6
Content-Type: text/html;
charset=us-ascii
Content-Transfer-Encoding: quoted-printable

**
html xmlns:v=3Durn:schemas-microsoft-com:vml =
xmlns:o=3Durn:schemas-microsoft-com:office:office =
xmlns:w=3Durn:schemas-microsoft-com:office:word =
xmlns:x=3Durn:schemas-microsoft-com:office:excel =
xmlns:p=3Durn:schemas-microsoft-com:office:powerpoint =
xmlns:a=3Durn:schemas-microsoft-com:office:access =
xmlns:dt=3Duuid:C2F41010-65B3-11d1-A29F-00AA00C14882 =
xmlns:s=3Duuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882 =
xmlns:rs=3Durn:schemas-microsoft-com:rowset xmlns:z=3D#RowsetSchema
=
xmlns:b=3Durn:schemas-microsoft-com:office:publisher =
xmlns:ss=3Durn:schemas-microsoft-com:office:spreadsheet =
xmlns:c=3Durn:schemas-microsoft-com:office:component:spreadsheet =
xmlns:odc=3Durn:schemas-microsoft-com:office:odc =
xmlns:oa=3Durn:schemas-microsoft-com:office:activation =
xmlns:html=3Dhttp://www.w3.org/TR/REC-html40; =
xmlns:q=3Dhttp://schemas.xmlsoap.org/soap/envelope/; =
xmlns:rtc=3Dhttp://microsoft.com/officenet/conferencing; =
xmlns:D=3DDAV: xmlns:Repl=3Dhttp://schemas.microsoft.com/repl/; =
xmlns:mt=3Dhttp://schemas.microsoft.com/sharepoint/soap/meetings/; =
xmlns:x2=3Dhttp://schemas.microsoft.com/office/excel/2003/xml; =
xmlns:ppda=3Dhttp://www.passport.com/NameSpace.xsd; =
xmlns:ois=3Dhttp://schemas.microsoft.com/sharepoint/soap/ois/; =
xmlns:dir=3Dhttp://schemas.microsoft.com/sharepoint/soap/directory/; =
xmlns:ds=3Dhttp://www.w3.org/2000/09/xmldsig#; =
xmlns:dsp=3Dhttp://schemas.microsoft.com/sharepoint/dsp; =
xmlns:udc=3Dhttp://schemas.microsoft.com/data/udc; =
xmlns:xsd=3Dhttp://www.w3.org/2001/XMLSchema; =
xmlns:sub=3Dhttp://schemas.microsoft.com/sharepoint/soap/2002/1/alerts/
=
 xmlns:ec=3Dhttp://www.w3.org/2001/04/xmlenc#; =
xmlns:sp=3Dhttp://schemas.microsoft.com/sharepoint/; =
xmlns:sps=3Dhttp://schemas.microsoft.com/sharepoint/soap/; =
xmlns:xsi=3Dhttp://www.w3.org/2001/XMLSchema-instance; =
xmlns:udcs=3Dhttp://schemas.microsoft.com/data/udc/soap; =
xmlns:udcxf=3Dhttp://schemas.microsoft.com/data/udc/xmlfile; =
xmlns:udcp2p=3Dhttp://schemas.microsoft.com/data/udc/parttopart; =
xmlns:wf=3Dhttp://schemas.microsoft.com/sharepoint/soap/workflow/; =
xmlns:dsss=3Dhttp://schemas.microsoft.com/office/2006/digsig-setup; =
xmlns:dssi=3Dhttp://schemas.microsoft.com/office/2006/digsig; =
xmlns:mdssi=3Dhttp://schemas.openxmlformats.org/package/2006/digital-si
g=
nature =
xmlns:mver=3Dhttp://schemas.openxmlformats.org/markup-compatibility/200
6=
 xmlns:m=3Dhttp://schemas.microsoft.com/office/2004/12/omml; =
xmlns:mrels=3Dhttp://schemas.openxmlformats.org/package/2006/relationsh
i=
ps 

Re: Deleting a form with 2 million records

[Jarl Grøneng]

Teh quickest way is to delete the form in Admin tool...

--
Jarl

2009/11/19 Sean Harrodine sean_rem...@yahoo.co.uk:
 **
 Hi all,

 I need to delete a form and the 2 million records stored in it.

 Can anyone elighten me please as to the best and safest way to delete the
 table with the least amount of impact on the system ie, without spiking the
 Oracle archive logs.

 Is it best to remove some or most of the records by using an ARSPerl
 DeleteEntry script first, before blowing the form away in the Admin tool,
 or is there another way that that i'm not savvy too ?

 TIA,
 Sean
 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Deleting a form with 2 million records

[Sean Harrodine]

Hi David,

Yes, at a database level is another option and access is available to me ;o)

Presumably then, its just a quick visit to the admin tool to remove the form 
then afterwards and any workflow ???

rgds,
Sean





From: David Morgan dave.mor...@tiberone.com
To: arslist@ARSLIST.ORG
Sent: Thu, 19 November, 2009 15:14:50
Subject: Re: Deleting a form with 2 million records

Hi Sean

Is it possible to access it via the database and use :-
    truncate table Txxx ; 
    truncate table Bxxx ; 
    truncate table Hxxx ;

where xxx is the schemaid of the table (select name, schemaid from
arschema where name = 'FORM NAME';)

so as to empty the records therein, before deleting the form?
That's probably the quickest way. 

Regards
Dave Morgan


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: 19 November 2009 15:09
To: arslist@ARSLIST.ORG
Subject: Re: Deleting a form with 2 million records

This is a multi-part message in MIME format.

--_=_NextPart_001_01CA692A.3580FDC6
Content-Type: text/plain;
    charset=us-ascii
Content-Transfer-Encoding: quoted-printable

I would write a nice script that deleted the records in blocks of say
50-100k and run it at night. You could test it with a block of 100
during operating hours just to get an idea of the overhead then up to 1k
if things looked good there for another baseline. But then again it
depends on the size of the record too, is there only 10 columns on the
field or 100? Purging 1000 records with 1kb of data will go a lot
smoother than purging 1000 records with 50kb of data.

=20

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Sean Harrodine
Sent: Thursday, November 19, 2009 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Deleting a form with 2 million records

=20

**=20

Hi all,

=20

I need to delete a form and the 2 million records stored in it.

=20

Can anyone elighten me please as to the best and safest way to delete
the table with the least amount of impact on the system ie, without
spiking the Oracle archive logs.

=20

Is it best to remove some or most of the records by using an ARSPerl
DeleteEntry script first, before blowing the form away in the Admin
tool, or is there another way that that i'm not savvy too ?

=20

TIA,

Sean

=20

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers
Are

--_=_NextPart_001_01CA692A.3580FDC6
Content-Type: text/html;
    charset=us-ascii
Content-Transfer-Encoding: quoted-printable

**
html xmlns:v=3Durn:schemas-microsoft-com:vml =
xmlns:o=3Durn:schemas-microsoft-com:office:office =
xmlns:w=3Durn:schemas-microsoft-com:office:word =
xmlns:x=3Durn:schemas-microsoft-com:office:excel =
xmlns:p=3Durn:schemas-microsoft-com:office:powerpoint =
xmlns:a=3Durn:schemas-microsoft-com:office:access =
xmlns:dt=3Duuid:C2F41010-65B3-11d1-A29F-00AA00C14882 =
xmlns:s=3Duuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882 =
xmlns:rs=3Durn:schemas-microsoft-com:rowset xmlns:z=3D#RowsetSchema
=
xmlns:b=3Durn:schemas-microsoft-com:office:publisher =
xmlns:ss=3Durn:schemas-microsoft-com:office:spreadsheet =
xmlns:c=3Durn:schemas-microsoft-com:office:component:spreadsheet =
xmlns:odc=3Durn:schemas-microsoft-com:office:odc =
xmlns:oa=3Durn:schemas-microsoft-com:office:activation =
xmlns:html=3Dhttp://www.w3.org/TR/REC-html40; =
xmlns:q=3Dhttp://schemas.xmlsoap.org/soap/envelope/; =
xmlns:rtc=3Dhttp://microsoft.com/officenet/conferencing; =
xmlns:D=3DDAV: xmlns:Repl=3Dhttp://schemas.microsoft.com/repl/; =
xmlns:mt=3Dhttp://schemas.microsoft.com/sharepoint/soap/meetings/; =
xmlns:x2=3Dhttp://schemas.microsoft.com/office/excel/2003/xml; =
xmlns:ppda=3Dhttp://www.passport.com/NameSpace.xsd; =
xmlns:ois=3Dhttp://schemas.microsoft.com/sharepoint/soap/ois/; =
xmlns:dir=3Dhttp://schemas.microsoft.com/sharepoint/soap/directory/; =
xmlns:ds=3Dhttp://www.w3.org/2000/09/xmldsig#; =
xmlns:dsp=3Dhttp://schemas.microsoft.com/sharepoint/dsp; =
xmlns:udc=3Dhttp://schemas.microsoft.com/data/udc; =
xmlns:xsd=3Dhttp://www.w3.org/2001/XMLSchema; =
xmlns:sub=3Dhttp://schemas.microsoft.com/sharepoint/soap/2002/1/alerts/
=
xmlns:ec=3Dhttp://www.w3.org/2001/04/xmlenc#; =
xmlns:sp=3Dhttp://schemas.microsoft.com/sharepoint/; =
xmlns:sps=3Dhttp://schemas.microsoft.com/sharepoint/soap/; =
xmlns:xsi=3Dhttp://www.w3.org/2001/XMLSchema-instance; =
xmlns:udcs=3Dhttp://schemas.microsoft.com/data/udc/soap; =
xmlns:udcxf=3Dhttp://schemas.microsoft.com/data/udc/xmlfile; =
xmlns:udcp2p=3Dhttp://schemas.microsoft.com/data/udc/parttopart; =
xmlns:wf=3Dhttp://schemas.microsoft.com/sharepoint/soap/workflow/; =
xmlns:dsss=3Dhttp://schemas.microsoft.com/office/2006/digsig-setup; =

Re: [SPAM] Re: Deleting a form with 2 million records

[David Morgan]

Indeed - once the underlying database tables are empty - ala truncate it is 
simple to remove the form (and associated indexes/workflow) from the admin tool 
- and this will be logged in the redo logs. 

STRESS - STRESS - STRESS

BEFORE DOING ANY WORK AT DB LEVEL - 
especially destructive work - 
MAKE SURE YOU HAVE A DB BACKUP

/STRESS - /STRESS - /STRESS

Regards
Dave Morgan


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Sean Harrodine
Sent: 19 November 2009 15:25
To: arslist@ARSLIST.ORG
Subject: [SPAM] Re: Deleting a form with 2 million records

Yes, at a database level is another option and access is =

--0-441308472-1258644323=:25356
Content-Type: text/plain; charset=iso-8859-1
Content-Transfer-Encoding: quoted-printable

Hi David,=0A=0AYes, at a=A0database level is another option and access is =
available to me=A0;o)=0A=0APresumably then, its just a quick visit to the =
admin tool to remove the form then afterwards and any workflow=A0???=0A=0Ar=
gds,=0ASean=0A=0A=0A=0A=0A=0AFrom: David Mo=
rgan dave.mor...@tiberone.com=0ATo: arsl...@arslist.org=0asent: Thu, 19 N=
ovember, 2009 15:14:50=0ASubject: Re: Deleting a form with 2 million record=
s=0A=0AHi Sean=0A=0AIs it possible to access it via the database and use :-=
=0A=A0=A0=A0 truncate table Txxx ; =0A=A0=A0=A0 truncate table Bxxx ; =0A=
=A0=A0=A0 truncate table Hxxx ;=0A=0Awhere xxx is the schemaid of the table=
 (select name, schemaid from=0Aarschema where name =3D 'FORM NAME';)=0A=0As=
o as to empty the records therein, before deleting the form?=0AThat's proba=
bly the quickest way. =0A=0ARegards=0ADave Morgan=0A=0A=0A-Original Mes=
sage-=0AFrom: Action Request System discussion list(ARSList)=0A[mailto:=
arsl...@arslist.org] On Behalf Of Tommy Morris=0ASent: 19 November 2009 15:=
09=0ATo: arsl...@arslist.org=0asubject: Re: Deleting a form with 2 million =
records=0A=0AThis is a multi-part message in MIME format.=0A=0A--_=3D_N=
extPart_001_01CA692A.3580FDC6=0AContent-Type: text/plain;=0A=A0=A0=A0 chars=
et=3Dus-ascii=0AContent-Transfer-Encoding: quoted-printable=0A=0AI would =
write a nice script that deleted the records in blocks of say=0A50-100k and=
 run it at night. You could test it with a block of 100=0Aduring operating =
hours just to get an idea of the overhead then up to 1k=0Aif things looked =
good there for another baseline. But then again it=0Adepends on the size of=
 the record too, is there only 10 columns on the=0Afield or 100? Purging 10=
00 records with 1kb of data will go a lot=0Asmoother than purging 1000 reco=
rds with 50kb of data.=0A=0A=3D20=0A=0AFrom: Action Request System discussi=
on list(ARSList)=0A[mailto:arsl...@arslist.org] On Behalf Of Sean Harrodine=
=0ASent: Thursday, November 19, 2009 8:58 AM=0ATo: arsl...@arslist.org=0asu=
bject: Deleting a form with 2 million records=0A=0A=3D20=0A=0A**=3D20=0A=0A=
Hi all,=0A=0A=3D20=0A=0AI need to delete a form and the 2 million records s=
tored in it.=0A=0A=3D20=0A=0ACan anyone elighten me please as to the best a=
nd safest way to delete=0Athe table with the least amount of impact on the =
system ie, without=0Aspiking the Oracle archive logs.=0A=0A=3D20=0A=0AIs it=
 best to remove some or most of the records by using an ARSPerl=0ADeleteEn=
try script first, before blowing the form away in the Admin=0Atool, or is =
there another way that that i'm not savvy too ?=0A=0A=3D20=0A=0ATIA,=0A=0AS=
ean=0A=0A=3D20=0A=0A_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: W=
here the Answers=0AAre_=0A=0A=0A__=
__=0A___=0AUNSUBSCRIBE or access ARSlist Ar=
chives at www.arslist.org=0APlatinum Sponsor:rmisoluti...@verizon.net ARSli=
st: Where the Answers=0AAre=0A=0A--_=3D_NextPart_001_01CA692A.3580FDC=
6=0AContent-Type: text/html;=0A=A0=A0=A0 charset=3Dus-ascii=0AContent-Tra=
nsfer-Encoding: quoted-printable=0A=0A**=0Ahtml xmlns:v=3D3Durn:schemas-m=
icrosoft-com:vml =3D=0Axmlns:o=3D3Durn:schemas-microsoft-com:office:offic=
e =3D=0Axmlns:w=3D3Durn:schemas-microsoft-com:office:word =3D=0Axmlns:x=
=3D3Durn:schemas-microsoft-com:office:excel =3D=0Axmlns:p=3D3Durn:schema=
s-microsoft-com:office:powerpoint =3D=0Axmlns:a=3D3Durn:schemas-microsoft=
-com:office:access =3D=0Axmlns:dt=3D3Duuid:C2F41010-65B3-11d1-A29F-00AA00=
C14882 =3D=0Axmlns:s=3D3Duuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882 =3D=
=0Axmlns:rs=3D3Durn:schemas-microsoft-com:rowset xmlns:z=3D3D#RowsetSche=
ma=0A=3D=0Axmlns:b=3D3Durn:schemas-microsoft-com:office:publisher =3D=0A=
xmlns:ss=3D3Durn:schemas-microsoft-com:office:spreadsheet =3D=0Axmlns:c=
=3D3Durn:schemas-microsoft-com:office:component:spreadsheet =3D=0Axmlns:o=
dc=3D3Durn:schemas-microsoft-com:office:odc =3D=0Axmlns:oa=3D3Durn:schem=
as-microsoft-com:office:activation =3D=0Axmlns:html=3D3Dhttp://www.w3.org=
/TR/REC-html40 

AW: Deleting a form with 2 million records

[Jan Harenburg]

**


Hi Sean,
is a PL/SQL-Script an option for you?

Regards,
Jan Harenburg



INFOSYS GmbH / INFOSYS ONLINE GmbH * Remedy-Consulting * 
jan.harenb...@infosys-online.de
http://www.infosys-online.de
Tel. 49 89 614471-0
Grünwalder Weg 13a
D-82008 Unterhaching

INFOSYS Online Sales Consulting Services GmbH
Geschäftsführer: Dr. Anton Matheis, Roland Roßmüller
Sitz der Gesellschaft: Unterhaching; Registergericht München HRB 123291
INFOSYS Gesellschaft für Informationssysteme und Software Engineering mbH
Geschäftsführer: Dr. Anton Matheis, Roland Roßmüller
Sitz der Gesellschaft: Unterhaching; Registergericht München HRB 82361



_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

RKM 7.2 - Filters that contain web path URL

[Chowdhury, Tauf]

All,

Having a brain freeze at the moment... 

Does anyone know the 2 filters in which the RKM web path is stored in?
These are the filters that set the server URL... 

I can't find them.. help!

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: ITSP 4.0 on 7.5 arsystem?

[Dennis Ruble]

Thanks David!  Just fishing for any known problems. 

Regards,

Dennis Ruble
Rockwell Collins




Easter, David david_eas...@bmc.com 
Sent by: Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORG
11/18/2009 12:49 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: ITSP 4.0 on 7.5 arsystem?






** 
Hi Dennis,
 
  To answer your first question, it?s because it hasn?t been tested by QA 
due to ITSP 4.0 being a legacy product.  To the best of my knowledge, no 
BMC testing has been done that would indicate that it won?t work ? but, as 
with all things, best to try it in your dev environment first and see if 
anything negative occurs.  And, of course, keep in mind that the 
combination would be unsupported, so if you run into problems, you may be 
asked to duplicate the issue on a supported combination.
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in 
this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
voluntary participation in this forum is not intended to convey a role as 
a spokesperson, liaison or public relations representative for BMC 
Software, Inc.
 
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Dennis Ruble
Sent: Wednesday, November 18, 2009 8:44 AM
To: arslist@ARSLIST.ORG
Subject: ITSP 4.0 on 7.5 arsystem?
 
** 
Hi All, 
The compatibility matrix says that ITSP 4.0 isn't supported on arsystem 
7.5.  I'm not sure if there's some problem with it or if it just hasn't 
been QA'd.  I've asked several people at BMC and haven't gotten a 
response, so I'll ask you.  Anyone out there running ITSP 4.0 on arsystem 
7.5?  If so, have you found anything that doesn't work as expected? 

Thanks in advance! 

Dennis Ruble 
Rockwell Collins _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: 
Where the Answers Are_
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers 
Are_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: ARS and non-MS Office product

[Ramey, Anne]

It sounds to me like you want to set up a server group.

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Zalaki, Suresh IN BOM SISL
Sent: Friday, May 08, 2009 2:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS and non-MS Office product

**
My question is
1: I have to make two remedy servers communicate
2: if there is a ticket raised in one remedy server it should be create entry 
in another server.
3: I have to create interface between two servers can you please suggest me the 
possible ways to achieve this

Regards
suresh


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of irina solarcuka
Sent: Friday, May 08, 2009 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS and non-MS Office product

**
Thank you.

Regards,
Irina
2009/5/7 Tanner, Doug 
doug.tan...@compass-usa.commailto:doug.tan...@compass-usa.com
**

Another prime case of people just quickly throwing crap questions out to the 
list in a very lazy manner.

If you want some assistance, spend a little time with your question and details.

Doug



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Dan 
Wangler
Sent: Thursday, May 07, 2009 10:11 AM

To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ARS and non-MS Office product



**

Are you just trying to send and receive email?  Firebird is a pop3 email 
receiver.  You can create an account on the same server where Firebird is 
pulling the information.  Set up the Email engine for POP3 and set it up to 
access that new account.  This is the way I am using it and it works great.



Regards

Dan



Dan Wangler

da...@swbell.commailto:da...@swbell.com

972-979-1970 (Cell)

http://www.linkedin.com/in/danwangler



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Matt 
Reinfeldt
Sent: Thursday, May 07, 2009 7:26 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: ARS and non-MS Office product



**

Irina,



It would help to know what exactly you are hoping to achieve with the 
integration.  That way, people might have other solutions to offer as well.



Thanks,



Matt R.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of irina 
solarcuka
Sent: Thursday, May 07, 2009 6:09 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: ARS and non-MS Office product



**

Hi,

Does anybody know what to do to have the Remedy ARS working with Firebird , 
OpenOffice?

Irina

_Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net 
ARSlist: Where the Answers Are_

_Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net 
ARSlist: Where the Answers Are_

_Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net 
ARSlist: Where the Answers Are_

DISCLAIMER Important! This message is intended for the above named person(s) 
only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient 
of this e-mail and have received it in error, please immediately notify the 
sender by return email and then delete it from your mailbox. This message may 
be protected by the attorney-client privilege and/or work product doctrine. 
Accessing, copying, disseminating or re-using any of the information contained 
in this e-mail by anyone other than the intended recipient is strictly 
prohibited. Finally, you should check this email and any attachments for the 
presence of viruses, as the sender accepts no liability for any damage caused 
by any virus transmitted by this email. Thank you.
_Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net 
ARSlist: Where the Answers Are_

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_


Important notice: This e-mail and any attachment there to contains corporate 
proprietary information. If you have received it by mistake, please notify us 
immediately by reply e-mail and delete this e-mail and its attachments from 
your system.
Thank You.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Install ARS71 with Oracle10g

[Ramey, Anne]

I sounds like the oracle account you are using for the install doesn't have the 
necessary permissions.
Anne Ramey

***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of ??
Sent: Wednesday, May 06, 2009 11:02 PM
To: arslist@ARSLIST.ORG
Subject: Install ARS71 with Oracle10g

**
Hi, All

I have installed ars7.1 with Oracle10g, before the install finish a messager 
pop-up saying Failed to create a valid Admin user, and cannot complete 
importing of forms or data.

-OS:Windwos 2003 RC1
-DB:Oracle 10g

Any reply will be appreciated





Best Regards!

Kevin, Jin


Leadtrust, Hangzhou, China
--
Add: Floor 8, Huaxing Centry Building, No.317 Wantang Rd, Hangzhou, 310012 PRC
Tel:086-0571-87397397
Fax:086-0571-87397399
Mobile:13777801411
Web:www.leadtrust.cn
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: ITSP 4.0 on 7.5 arsystem?

[William Rentfrow]

What version of ARS was this designed for/running on currently?
 
There are known problems with old user tools running against new servers
depending on the versions.  API calls have changed.  For example, you
used to be able to immediately crash a 6.x server with a 4.5x user tool
by doing certain query combinations.
 
There was a bulletin recently related to the newer WUT connecting to
older servers as well - I don't recall the specifics though
 

William Rentfrow 
Principal Consultant, StrataCom Inc. 
wrentf...@stratacominc.com 
O 715-592-5185 
C 715-410-8056 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Dennis Ruble
Sent: Thursday, November 19, 2009 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSP 4.0 on 7.5 arsystem?


** 
Thanks David!  Just fishing for any known problems.   

Regards, 

Dennis Ruble 
Rockwell Collins 




Easter, David david_eas...@bmc.com 
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG 

11/18/2009 12:49 PM 
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG 
cc
Subject
Re: ITSP 4.0 on 7.5 arsystem?






** 
Hi Dennis, 
  
  To answer your first question, it's because it hasn't been tested by
QA due to ITSP 4.0 being a legacy product.  To the best of my knowledge,
no BMC testing has been done that would indicate that it won't work -
but, as with all things, best to try it in your dev environment first
and see if anything negative occurs.  And, of course, keep in mind that
the combination would be unsupported, so if you run into problems, you
may be asked to duplicate the issue on a supported combination. 
  
  
-David J. Easter 
Sr. Product Manager, Solution Strategy and Development 
BMC Software, Inc. 
  
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc. 
  
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Dennis Ruble
Sent: Wednesday, November 18, 2009 8:44 AM
To: arslist@ARSLIST.ORG
Subject: ITSP 4.0 on 7.5 arsystem? 
  
** 
Hi All, 
The compatibility matrix says that ITSP 4.0 isn't supported on arsystem
7.5.  I'm not sure if there's some problem with it or if it just hasn't
been QA'd.  I've asked several people at BMC and haven't gotten a
response, so I'll ask you.  Anyone out there running ITSP 4.0 on
arsystem 7.5?  If so, have you found anything that doesn't work as
expected? 

Thanks in advance! 

Dennis Ruble 
Rockwell Collins _Platinum Sponsor: rmisoluti...@verizon.net ARSlist:
Where the Answers Are_ 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Server Information form time out

[Barnhill, Jason (Jason)]

I parsed out the java plugin, and then I got a different error, the
standard 'unable to connect to server' error when opening the Server
Info form.  After that, adding the port to the ar.conf did the trick...

 

Thanks William, LJ, and Lyle...

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
Sent: Thursday, November 19, 2009 12:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server Information form time out

 

I've had this problem.

 

1.) Stop the server

2.) Comment out the java plugin process in the armonitor.conf file -
this is largely unused by the Remedy application suite.  The only thing
I know for sure that uses it is the data collector module in SLM.
Comment it out anyway to give it a try.

3.) Make sure you have this line in your ar.conf file:

 

Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION
REMEDY.ARDBC.SERVER.ADMI
NISTRATION your_server_name_here:port#

 

You can skip the colon and port # if you're using portmapper.  I've
always found it easier to NOT use portmapper on Solaris for a variety of
reasons related to security.

 

If that works then un-comment out the java plugin server and try it
again.

 

I've had identical installs (varying only by port #, server name, and db
server name) behave differently running on the same server at the same
time.  One would run the java plugin server and the other wouldn't.
This was with every possible combination of having one or both of them
online at the same time, one or the other down, order of starting them
up, etc.  Never did find the reason

 

 

William Rentfrow 
Principal Consultant, StrataCom Inc. 
wrentf...@stratacominc.com 
O 715-592-5185 
C 715-410-8056 

 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason)
Sent: Wednesday, November 18, 2009 5:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server Information form time out

** 

I found a bit more in a support doc about checking arserver on rpcinfo
with this command:

 

rpcinfo -t server 390600 3

 

and it should return

 

program 390600 version 3 ready and waiting

 

on my server it is returning 

 

rpcinfo: RPC: Rpcbind failure - RPC: Timed out 
program 390600 version 3 is not available 

Remedy is running, I can log into it with TCP port set in the client.
And RPC is running.  But for whatever reason Remedy is not binding to
rpc/portmapper properly.  Has anyone else seen this particular error and
resolved it?

 

Thanks!

Jason

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason)
Sent: Tuesday, November 17, 2009 4:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Server Information form time out

 

** 

Ah, I had looked in plugin log but not java plugin log.  I found this in
the arjavaplugin.log.  My java is weak.  Does this scream anything
obvious to anyone?  Not finding anything in kb...

 

2009-11-17 22:46:04,244 ERROR [main]
com.bmc.arsys.pluginsvr.ARPluginServerMain

(?:?) - AR Plugin Server Startup Error ONC/RPC portmap failure

org.acplt.oncrpc.OncRpcException: ONC/RPC portmap failure

at org.acplt.oncrpc.OncRpcPortmapClient.setPort(Unknown Source)

at
org.acplt.oncrpc.server.OncRpcTcpServerTransport.register(Unknown Sou

rce)

at com.bmc.arsys.pluginsvr.a.c.register(Unknown Source)

at org.acplt.oncrpc.server.OncRpcServerStub.register(Unknown
Source)

at org.acplt.oncrpc.server.OncRpcServerStub.run(Unknown Source)

at com.bmc.arsys.pluginsvr.ARPluginServerMain.main(Unknown
Source)

AR Plugin Server Startup ErrorONC/RPC portmap failure

 

Thanks!

Jason

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the
Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist:
Where the Answers Are_

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Install ARS71 with Oracle10g

[Barnhill, Jason (Jason)]

My DBAs usually prefer to generate the ARAdmin ID and ARSystem
tablespace in the database before I install Remedy, rather than letting
the install create them.  You might see if your DBA is willing to do the
same...

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Thursday, November 19, 2009 10:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Install ARS71 with Oracle10g

 

I sounds like the oracle account you are using for the install doesn't
have the necessary permissions.  

Anne Ramey

***

E-mail correspondence to and from this address may be subject to the
North Carolina Public Records Law and may be disclosed to third parties
only by an authorized State Official.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ??
Sent: Wednesday, May 06, 2009 11:02 PM
To: arslist@ARSLIST.ORG
Subject: Install ARS71 with Oracle10g

 

** 

Hi, All

 

I have installed ars7.1 with Oracle10g, before the install finish a
messager pop-up saying Failed to create a valid Admin user, and cannot
complete importing of forms or data.

 

-OS:Windwos 2003 RC1

-DB:Oracle 10g

 

Any reply will be appreciated

 

 

 



 

Best Regards!

 

Kevin, Jin

 

 

Leadtrust, Hangzhou, China

--

Add: Floor 8, Huaxing Centry Building, No.317 Wantang Rd, Hangzhou,
310012 PRC

Tel:086-0571-87397397

Fax:086-0571-87397399

Mobile:13777801411

Web:www.leadtrust.cn

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Duplicate notifications on helpdesk modify

[Robert Fults]

Changed my qual to this:


( 'Assignee Login ID' != $USER$) AND (($USER$ !=  AR_ESCALATOR ) OR ($USER$ 
!=  Remedy Application Service )) AND ( 'z1D Action' !=  SYNC_WORKLOG )


So what happens is that when you save the worklog info from the helpdesk form 
it runs a bunch of workflow two of which actually modify the ticket.  
HPD:INC:SaveWorkInfo_501_CreateWorkInfo_PWLG`! actually creates the worklog 
entry, then INT:HPDSRM:WLG:CreateWorkInfo_700_Request`! syncs the worklog with 
the incident request making the connection between the two entries on the 
helpdesk and worklog forms.  Each of these was triggering the workflow to fire, 
so now it bypasses my filter during the sync operation.

Thanks for bring this up Rod!  Everything seems to be working now.

Sincerely,

Robert Fults
Remedy Dev.
Florida International University
Email: rfu...@fiu.edu
http://uts.fiu.edu

-Original Message-
From: Rod Harris [mailto:r...@smapps.com.au] 
Sent: Thursday, November 19, 2009 12:13 AM
Subject: Re: Duplicate notifications on helpdesk modify

Hi Robert,

ITSM has some rather complex workflow and quite often it will do two
updates on the ticket for one user update. You have to exclude the
second update. One thing you could try is to exclude the second update
caused by syncing the worklog by adding ('z1D Action' !=
SYNC_WORKLOG to your condition.

Rod



2009/11/19 Robert Fults rfu...@fiu.edu:
 **

 I set up a filter to fire a notification on Modify of the HPD:HelpDesk form
 by anyone other than the assignee:

 ( 'Assignee Login ID' !=  $NULL$ ) AND ( ( 'Last Modified By' != 'Assignee
 Login ID') OR ( 'Last Modified By' !=  AR_ESCALATOR ) OR ( 'Last Modified
 By' !=  Remedy Application Service ) )

 For some reason it fires twice, even when updated by the assignee.  Any
 ideas what I did wrong here?

 Sincerely,



 Robert Fults

 Remedy Dev.

 Florida International University

 Email: rfu...@fiu.edu

 http://uts.fiu.edu



 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Date Format - US/UK

[Dave Saville]

In a similar mixed shop I found the only safe solution was to hide
*all* date fields, make dates display with the month spelt out and use
drop down lists for day/month/year and do the conversion under the
covers. HTH

-- 
Regards

Dave Saville

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Date Format - US/UK

[LJ Longwing]

Dave,
That is such a MAJOR undertakingwow... 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Dave Saville
Sent: Thursday, November 19, 2009 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Date Format - US/UK

In a similar mixed shop I found the only safe solution was to hide
*all* date fields, make dates display with the month spelt out and use drop
down lists for day/month/year and do the conversion under the covers. HTH

--
Regards

Dave Saville


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Report environments: thinking strategically

[Easter, David]

Can't go into much more detail than this, but you may wish to look at the 
following:

http://communities.bmc.com/communities/message/107521#107521

The economical web reporting solution mentioned is tentatively expected for 
release with the AR System 8.x version - which would put delivery in the 
mid-2010 timeframe.
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
 
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Differ, Alfred W CTR NAVSEA, 210
Sent: Wednesday, November 18, 2009 5:53 PM
To: arslist@ARSLIST.ORG
Subject: Report environments: thinking strategically



Hi all,

I'm working with a new employer that is making the transition from ITSM 6 to 7 
and they are learning the pains associated with some decisions they made that 
they thought were unrelated.  I'm referring to Crystal mostly since a few print 
features transitioned from ar reports to crystal ones.  My new friends here 
don't have a crystal server set up anywhere and are now contemplating their 
options.

I can look things up on the compatibility matrix and will when it comes time to 
tell them what they need to buy if they choose to buy at all.  What I can't 
look up so easily is where things are going in the future.  Some of you might 
know or have an educated guess that would help.  I'm not looking for the 
official BMC line here because I should be able to look that up on their 
website, right?  8)  I'm wondering if some of you might share what you've heard 
on where things might be going.

Specifically, I'm wondering if there are any changes in the weather forecast 
regarding how much the crystal report objects are integrated into ITSM.  
Ownership of applications can change and cause that butterfly wing flapping 
half way around the world that creates the typhoon for us.

Any thoughts?


-al

Alfred Differ
no.addr...@somemysteriousgovernmentcontractor.mil  8)

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: ITSP 4.0 on 7.5 arsystem?

[Easter, David]

Ø  What version of ARS was this designed for/running on currently?

According to the compatibility matrix for ITSP 4.0:

http://www.bmc.com/support/reg/itsp4_0-5686.html

Remedy for IT Service Providers 4.0 requires Remedy AR System version 6.3 or 
later. 

So I'd interpret that it was designed for AR System 6.3.


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
Sent: Thursday, November 19, 2009 8:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSP 4.0 on 7.5 arsystem?

**
What version of ARS was this designed for/running on currently?

There are known problems with old user tools running against new servers 
depending on the versions.  API calls have changed.  For example, you used to 
be able to immediately crash a 6.x server with a 4.5x user tool by doing 
certain query combinations.

There was a bulletin recently related to the newer WUT connecting to older 
servers as well - I don't recall the specifics though


William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
O 715-592-5185
C 715-410-8056



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Dennis Ruble
Sent: Thursday, November 19, 2009 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSP 4.0 on 7.5 arsystem?
**
Thanks David!  Just fishing for any known problems.

Regards,

Dennis Ruble
Rockwell Collins


Easter, David david_eas...@bmc.com
Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG

11/18/2009 12:49 PM
Please respond to
arslist@ARSLIST.ORG


To

arslist@ARSLIST.ORG

cc

Subject

Re: ITSP 4.0 on 7.5 arsystem?







**
Hi Dennis,

  To answer your first question, it's because it hasn't been tested by QA due 
to ITSP 4.0 being a legacy product.  To the best of my knowledge, no BMC 
testing has been done that would indicate that it won't work - but, as with all 
things, best to try it in your dev environment first and see if anything 
negative occurs.  And, of course, keep in mind that the combination would be 
unsupported, so if you run into problems, you may be asked to duplicate the 
issue on a supported combination.


-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Dennis Ruble
Sent: Wednesday, November 18, 2009 8:44 AM
To: arslist@ARSLIST.ORG
Subject: ITSP 4.0 on 7.5 arsystem?

**
Hi All,
The compatibility matrix says that ITSP 4.0 isn't supported on arsystem 7.5.  
I'm not sure if there's some problem with it or if it just hasn't been QA'd.  
I've asked several people at BMC and haven't gotten a response, so I'll ask 
you.  Anyone out there running ITSP 4.0 on arsystem 7.5?  If so, have you found 
anything that doesn't work as expected?

Thanks in advance!

Dennis Ruble
Rockwell Collins _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where 
the Answers Are_

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: ITSP 4.0 on 7.5 arsystem?

[Jarl Grøneng]

The API versions should not affect the server (I know it does...)

http://communities.bmc.com/communities/docs/DOC-144


--
Jarl


2009/11/19 William Rentfrow wrentf...@stratacominc.com

 **
 What version of ARS was this designed for/running on currently?

 There are known problems with old user tools running against new servers 
 depending on the versions.  API calls have changed.  For example, you used to 
 be able to immediately crash a 6.x server with a 4.5x user tool by doing 
 certain query combinations.

 There was a bulletin recently related to the newer WUT connecting to older 
 servers as well - I don't recall the specifics though


 William Rentfrow
 Principal Consultant, StrataCom Inc.
 wrentf...@stratacominc.com
 O 715-592-5185
 C 715-410-8056


 
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Dennis Ruble
 Sent: Thursday, November 19, 2009 9:53 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: ITSP 4.0 on 7.5 arsystem?

 **
 Thanks David!  Just fishing for any known problems.

 Regards,

 Dennis Ruble
 Rockwell Collins



 Easter, David david_eas...@bmc.com
 Sent by: Action Request System discussion list(ARSList) 
 arslist@ARSLIST.ORG

 11/18/2009 12:49 PM

 Please respond to
 arslist@ARSLIST.ORG
 To
 arslist@ARSLIST.ORG
 cc
 Subject
 Re: ITSP 4.0 on 7.5 arsystem?




 **
 Hi Dennis,

   To answer your first question, it’s because it hasn’t been tested by QA due 
 to ITSP 4.0 being a legacy product.  To the best of my knowledge, no BMC 
 testing has been done that would indicate that it won’t work – but, as with 
 all things, best to try it in your dev environment first and see if anything 
 negative occurs.  And, of course, keep in mind that the combination would be 
 unsupported, so if you run into problems, you may be asked to duplicate the 
 issue on a supported combination.


 -David J. Easter
 Sr. Product Manager, Solution Strategy and Development
 BMC Software, Inc.

 The opinions, statements, and/or suggested courses of action expressed in 
 this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
 voluntary participation in this forum is not intended to convey a role as a 
 spokesperson, liaison or public relations representative for BMC Software, 
 Inc.

 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Dennis Ruble
 Sent: Wednesday, November 18, 2009 8:44 AM
 To: arslist@ARSLIST.ORG
 Subject: ITSP 4.0 on 7.5 arsystem?

 **
 Hi All,
 The compatibility matrix says that ITSP 4.0 isn't supported on arsystem 7.5.  
 I'm not sure if there's some problem with it or if it just hasn't been QA'd.  
 I've asked several people at BMC and haven't gotten a response, so I'll ask 
 you.  Anyone out there running ITSP 4.0 on arsystem 7.5?  If so, have you 
 found anything that doesn't work as expected?

 Thanks in advance!

 Dennis Ruble
 Rockwell Collins _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where 
 the Answers Are_

 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: RKM 7.2 - Filters that contain web path URL

[Lyle Taylor]

There are two filters that I'm aware of that have a hard-coded URL in them: 
KMS:RefreshMenuCache and KMS:RefreshUserCache.  Otherwise, I thought the URL to 
RKM for use in, say, the KB tab of Incident, etc., was derived from information 
in the configuration form KMS:Administration_Integration which you configure 
using the RKM Administration Console.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Thursday, November 19, 2009 8:41 AM
To: arslist@ARSLIST.ORG
Subject: RKM 7.2 - Filters that contain web path URL

**
All,
Having a brain freeze at the moment...
Does anyone know the 2 filters in which the RKM web path is stored in? These 
are the filters that set the server URL...
I can't find them.. help!

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Informatics-Infrastructure
Office: 631.858.7765
Mobile:646.483.2779


This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

ARDBC LDAP Configuration Bind Credentials

[Hulmes, Timothy W Mr CTR USA IMCOM]

Having trouble setting the Binding setting to connect to our Active
directory.  All the account information has been verified and the
account has access manually.  The problem we get is configuring Remedy
to login with the correct security settings.

Using the ldp tool I need to login using the following bind options
(Function Generic, Method SSPI, Synchronous checked, and Use auth.
Identity checked.)

With those options checked I can log in with the account via ldp.

The question is how do I take those settings and configure the ARDBC
LDAP Config form when I one have the option of Bind user and Bind
password?

Tim

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Remedy 7.5 ODBC - Join in Query

[Lyle Taylor]

It looks like it still does not support joining tables in a SQL statement.  
This is from page 196 of the 7.5 Integration guide:

The AR System ODBC presents AR System join forms as a single table, enabling
you to search AR System join forms easily. However, in third-party ODBC
clients, such as Crystal Reports, you cannot run an SQL search that performs a
join directly through the SQL statement.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martin, Robert
Sent: Thursday, November 19, 2009 6:23 AM
To: arslist@ARSLIST.ORG
Subject: FW: Remedy 7.5 ODBC - Join in Query

**
Hello Again,

In thinking over the reply I just sent I realized that we may be talking about 
two different things.  Remedy ODBC certainly lets you base a report on join 
tables/forms.  But maybe that isn't what you meant by Join in Query.

Dwayne

From: Martin, Robert - martinrd
Sent: Thursday, November 19, 2009 8:18 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Remedy 7.5 ODBC - Join in Query

Hi Kali,

Are you sure ODBC in Remedy 6.3 doesn't support joining tables?  We are at 7.1, 
and it does, and I am pretty sure 6.3 did, but I don't have any way of checking 
to be sure.

Dwayne Martin
James Madison University

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Thursday, November 19, 2009 4:22 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.5 ODBC - Join in Query

**
Hi everyone,

From what I know, the ODBC in Remedy 6.3 doesn't support joining tables. Does 
anyone know if this is still true in Remedy 7.5 ODBC, or is it already able to 
support joins?

Regards,
Kali


NOTICE

The information contained in this email is confidential. If you are not the 
intended recipient, you must not disclose or use the information in this email 
in any way. If you received it in error, please tell us immediately by return 
email and delete the document. We do not guarantee the integrity of any e-mails 
or attached files and are not responsible for any changes made to them by any 
other person.


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Report environments: thinking strategically

[Differ, Alfred W CTR NAVSEA, 210]

Thanks for the information.  This is helpful in a number of ways since it could 
take us that long to deal with other options they are considering.  It will 
also help me motivate them to keep up on the version releases.  8) 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Thursday, November 19, 2009 9:46
To: arslist@ARSLIST.ORG
Subject: Re: Report environments: thinking strategically

Can't go into much more detail than this, but you may wish to look at the 
following:

http://communities.bmc.com/communities/message/107521#107521

The economical web reporting solution mentioned is tentatively expected for 
release with the AR System 8.x version - which would put delivery in the 
mid-2010 timeframe.
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
 
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Differ, Alfred W CTR NAVSEA, 210
Sent: Wednesday, November 18, 2009 5:53 PM
To: arslist@ARSLIST.ORG
Subject: Report environments: thinking strategically



Hi all,

I'm working with a new employer that is making the transition from ITSM 6 to 7 
and they are learning the pains associated with some decisions they made that 
they thought were unrelated.  I'm referring to Crystal mostly since a few print 
features transitioned from ar reports to crystal ones.  My new friends here 
don't have a crystal server set up anywhere and are now contemplating their 
options.

I can look things up on the compatibility matrix and will when it comes time to 
tell them what they need to buy if they choose to buy at all.  What I can't 
look up so easily is where things are going in the future.  Some of you might 
know or have an educated guess that would help.  I'm not looking for the 
official BMC line here because I should be able to look that up on their 
website, right?  8)  I'm wondering if some of you might share what you've heard 
on where things might be going.

Specifically, I'm wondering if there are any changes in the weather forecast 
regarding how much the crystal report objects are integrated into ITSM.  
Ownership of applications can change and cause that butterfly wing flapping 
half way around the world that creates the typhoon for us.

Any thoughts?


-al

Alfred Differ
no.addr...@somemysteriousgovernmentcontractor.mil  8)

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum 
Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum 
Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are


smime.p7s
Description: S/MIME cryptographic signature

Re: JVM output -- only sees 2GB - but machine has 4GB?

[Lyle Taylor]

Ben, perhaps I misinterpreted the article that Axton posted 
(http://msdn.microsoft.com/en-us/library/aa366912%28VS.85%29.aspx).  In that 
article, it says the following:

After 4GT is enabled, a process that has the 
IMAGE_FILE_LARGE_ADDRESS_AWAREhttp://msdn.microsoft.com/en-us/library/ms680349(VS.85).aspx
 flag set in its image header will have access to the additional 1 GB of memory 
above the low 2 GB.

That seems to indicate that something is different about the process, or that 
something specific has to be done in order for the process to be able to access 
the extra gig of memory (beyond configuring the OS with the /3gb switch).  I 
figured that was probably a compile-time option, but I accept that I could be 
wrong.  Do you know how that flag gets set for a process in its image header?

Thanks,
Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ben Chernys
Sent: Thursday, November 19, 2009 3:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: JVM output -- only sees 2GB - but machine has 4GB?

**
The line by Lyle is incorrect.  A 32 bit program can address 32 bits - not 31!. 
 There are no special compiler switches needed to allow you to address higher 
than 2Gb.

That being said, the OS shares some of your address space.  Windows, will 
allocate 2Gb of real memory for its own use and limit the virtual address space 
for any single process to 2Gb by default.  This can be changed with the /3gb 
switch in c:\boot.ini

John, your interpretation of the article is also incorrect.  Specifically, you 
say It seems as if ALL programs together under windows can only take 2GB.   So 
- if I have 3 programs each take 1GB -- I would have a problem -- even though I 
have 4GB.

You would have a performance problem, not necessarily a memory problem, though 
I have seen Windows deny mallocs when it was reorganising it's own memory usage 
even though there was plenty of memory - ie disk space - available.

The KB article states that EACH process can address typically 2GB of space 
and the article goes on to talk about addressing MORE than 4GB on a 32 but 
machine which is more than a 32 bit word can address.

The article also talks about the /3GB switch which I describe a bit below.  To 
enable it, add it to the C:\boot.ini file as in

[boot loader]
timeout=30
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS=Microsoft Windows XP Professional 
/fastdetect /3GB

With this configuration, Windows own use of virtual addresses is limited to 1Gb 
and any application can address 3Gb of virtual space.  I use this config in a 
lap-top of 4gb where I run a VM Windows 2003 server with ITSM and have the VM's 
memory resident  (non-swappable IF Windows agrees) in the host OS.  This gives 
me excellent VM performance, as well as allowing me to run a host of other apps 
such as Visual C, Outlook with a 1gb mail file, Word, etc.

This does affect performance in odd ways when you are running many different 
memory hungry applications (such as MS Word) but it is relatively standard for 
32 bit servers running only server type applications (such as Oracle / Remedy 
etc).

Microsoft has a few articles on it.  Look for the /3gb switch.

Cheers
Ben Chernys



 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Validating Remedy Passwords

[Rick Cook]

I have a process in which I want the user to enter their Remedy password to
validate their participation.  A dialog pops up, the user enters their
password in it and clicks OK, and if the password matches that in
CTM:People, it goes forward. If not, the dialog stays open until they get it
right or click the Close button.



I have tried comparing the password fields in workflow, and for various
reasons, it fails.  I also tried copying the password values into regular
character fields and comparing those, but that, too, fails.



Finally, I tried using the '$PROCESS$ @@:Application-Confirm-Password field
ID', (using both field 102 and a regular character field) in a Set Fields
to an integer field, but though that doesn’t error, it always returns a zero
(fail) value when I run it in an Active Link, which I have to do because I
am running this from a Display-Only form as a Dialog.



Can anyone point to what I am missing to make this work?



Rick

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Validating Remedy Passwords

[Jarl Grøneng]

There is no problem running filter on submit on a display-only form.
(You may also combine this with the service action if your on a never version)

--
Jarl

2009/11/19 Rick Cook remedyr...@gmail.com:
 **

 I have a process in which I want the user to enter their Remedy password to
 validate their participation.  A dialog pops up, the user enters their
 password in it and clicks OK, and if the password matches that in
 CTM:People, it goes forward. If not, the dialog stays open until they get it
 right or click the Close button.



 I have tried comparing the password fields in workflow, and for various
 reasons, it fails.  I also tried copying the password values into regular
 character fields and comparing those, but that, too, fails.



 Finally, I tried using the '$PROCESS$ @@:Application-Confirm-Password field
 ID', (using both field 102 and a regular character field) in a Set Fields
 to an integer field, but though that doesn’t error, it always returns a zero
 (fail) value when I run it in an Active Link, which I have to do because I
 am running this from a Display-Only form as a Dialog.



 Can anyone point to what I am missing to make this work?



 Rick

 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Validating Remedy Passwords

[Rick Cook]

I'm not firing it on Submit, though, Jarl.  I am firing it on Return, which
is exclusively an Active Link action.  I could piggyback a Submit action
onto that, but I don't see how that would make any difference.

BTW, I am using ARS 7.0.1 p7, with ITSM 7.0.3 p7.

Rick

On Thu, Nov 19, 2009 at 1:52 PM, Jarl Grøneng jarl.gron...@gmail.comwrote:

 There is no problem running filter on submit on a display-only form.
 (You may also combine this with the service action if your on a never
 version)

 --
 Jarl

 2009/11/19 Rick Cook remedyr...@gmail.com:
  **
 
  I have a process in which I want the user to enter their Remedy password
 to
  validate their participation.  A dialog pops up, the user enters their
  password in it and clicks OK, and if the password matches that in
  CTM:People, it goes forward. If not, the dialog stays open until they get
 it
  right or click the Close button.
 
 
 
  I have tried comparing the password fields in workflow, and for various
  reasons, it fails.  I also tried copying the password values into regular
  character fields and comparing those, but that, too, fails.
 
 
 
  Finally, I tried using the '$PROCESS$ @@:Application-Confirm-Password
 field
  ID', (using both field 102 and a regular character field) in a Set
 Fields
  to an integer field, but though that doesn’t error, it always returns a
 zero
  (fail) value when I run it in an Active Link, which I have to do because
 I
  am running this from a Display-Only form as a Dialog.
 
 
 
  Can anyone point to what I am missing to make this work?
 
 
 
  Rick
 
  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
  Are_


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Platinum 
 Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: 
 Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Tracking Power Equipment in CMDB

[Lyle Taylor]

Hi All,

We have a requirement to track power equipment related to machine rooms in the 
CMDB (2.1).  I see a class for UPSs, but nothing that cleanly matches the other 
items we'd like to track:


* Power grid connection

* Transfer switches

* Power distribution units

* Computer room air conditioners

* Emergency power off switch

Some of these seem like they could go into a subclass of Equipment (if there 
was one) or a subclass of HardwareSystemComponent, although there again, there 
don't appear to be any current subclasses that match any of these.

So, I was wondering if anyone else had already tackled this problem and how you 
approached it.  Any input would be appreciated.

Thanks,
Lyle


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Discovery 1.6

[Kathy Morris]

Is there a way to execute only one of the discovery task to be pushed to  
BMC.Import.Topology.  I discovered new assets and I need them to be in  
BMC.Import.Topology right away, and I can set up a job to push from Topology to 
 
BMC.Asset.
 
 
In a message dated 11/18/2009 6:22:24 P.M. Eastern Standard Time,  
remedy...@gmail.com writes:

**  
It shows up on the query and the console default view on the fd  
application. But only after syncronization does it get to the cmdb... Then  
after 
reconcilation job runs it is in the cmdb..
Hope that helps

Sent from my iPhone

On Nov 18, 2009, at 5:19 PM, Kathy Morris _kathymorris...@aol.com_ 
(mailto:kathymorris...@aol.com)   wrote:




**  
In the Discovery (foundation) - I  thought once you  run your task to 
discover the asset - this shows up in  BMC.Import.Topo?  Is this correct?
 
 
 
_Platinum Sponsor: _rmisoluti...@verizon.net_ 
(mailto:rmisoluti...@verizon.net)  ARSlist:  Where the Answers Are_ 

_Platinum Sponsor:  rmisoluti...@verizon.net ARSlist: Where the Answers  
Are_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: ARDBC LDAP Configuration Bind Credentials

[Walters, Mark]

The Remedy LDAP plugins only support simple binds for authentication.  If your 
LDAP server does not allow this then they will not be able to connect.

Mark


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On 
Behalf Of Hulmes, Timothy W Mr CTR USA IMCOM [timothy.hul...@us.army.mil]
Sent: 19 November 2009 18:05
To: arslist@ARSLIST.ORG
Subject: ARDBC LDAP Configuration Bind Credentials

Having trouble setting the Binding setting to connect to our Active
directory.  All the account information has been verified and the
account has access manually.  The problem we get is configuring Remedy
to login with the correct security settings.

Using the ldp tool I need to login using the following bind options
(Function Generic, Method SSPI, Synchronous checked, and Use auth.
Identity checked.)

With those options checked I can log in with the account via ldp.

The question is how do I take those settings and configure the ARDBC
LDAP Config form when I one have the option of Bind user and Bind
password?

Tim

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Tracking Power Equipment in CMDB

[Guillaume Rheault]

Hi Lyle, 

There is no Equipment class in the CMDB 2.x, but there is in CMDB 7.5 (and 7.6)
One more reason to upgrade

Guillaume

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor
Sent: Thu 11/19/09 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Tracking Power Equipment in CMDB
 
Hi All,

We have a requirement to track power equipment related to machine rooms in the 
CMDB (2.1).  I see a class for UPSs, but nothing that cleanly matches the other 
items we'd like to track:


* Power grid connection

* Transfer switches

* Power distribution units

* Computer room air conditioners

* Emergency power off switch

Some of these seem like they could go into a subclass of Equipment (if there 
was one) or a subclass of HardwareSystemComponent, although there again, there 
don't appear to be any current subclasses that match any of these.

So, I was wondering if anyone else had already tackled this problem and how you 
approached it.  Any input would be appreciated.

Thanks,
Lyle


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: JVM output -- only sees 2GB - but machine has 4GB?

[Ben Chernys]

I apologise.  You are correct.  It is a linker switch (which makes sense as
the linker builds the program header) and can be set on any binary with a
small utility - editbin.
 
It is interesting that Windows should have its link images have that at all
as the compilers need no special code.  There are certainly no throwbacks to
the old 24bit addressing where a load address preserved the top 8 bits of a
word so I would be curious why it was implemented and why it would not be
the default.  
 
As for the utility, it comes with all versions of the MS c compiler since VC
6.  It may be that some newer versions of VC have it as the default for I
can see no use in a 32 bit machine or OS for such a switch.
 
You have me curious now.  Perhaps I'll do some more research into what it
may do other than alerting Windows that an image can request or use a lot
of memory.  I remember a bunch of switches in the 16 bit compilers when the
PC first came out and then transitioned to a 32 bit machine.  
 
Cheers
Ben

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: November 19, 2009 7:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: JVM output -- only sees 2GB - but machine has 4GB?


** 

Ben, perhaps I misinterpreted the article that Axton posted
(http://msdn.microsoft.com/en-us/library/aa366912%28VS.85%29.aspx).  In that
article, it says the following:

 

After 4GT is enabled, a process that has the
http://msdn.microsoft.com/en-us/library/ms680349(VS.85).aspx
IMAGE_FILE_LARGE_ADDRESS_AWARE flag set in its image header will have access
to the additional 1 GB of memory above the low 2 GB.

 

That seems to indicate that something is different about the process, or
that something specific has to be done in order for the process to be able
to access the extra gig of memory (beyond configuring the OS with the /3gb
switch).  I figured that was probably a compile-time option, but I accept
that I could be wrong.  Do you know how that flag gets set for a process in
its image header?

 

Thanks,
Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ben Chernys
Sent: Thursday, November 19, 2009 3:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: JVM output -- only sees 2GB - but machine has 4GB?

 

** 

The line by Lyle is incorrect.  A 32 bit program can address 32 bits - not
31!.  There are no special compiler switches needed to allow you to address
higher than 2Gb.  

 

That being said, the OS shares some of your address space.  Windows, will
allocate 2Gb of real memory for its own use and limit the virtual address
space for any single process to 2Gb by default.  This can be changed with
the /3gb switch in c:\boot.ini 

 

John, your interpretation of the article is also incorrect.  Specifically,
you say It seems as if ALL programs together under windows can only take
2GB.   So - if I have 3 programs each take 1GB -- I would have a problem --
even though I have 4GB.  

 

You would have a performance problem, not necessarily a memory problem,
though I have seen Windows deny mallocs when it was reorganising it's own
memory usage even though there was plenty of memory - ie disk space -
available.

 

The KB article states that EACH process can address typically 2GB of space
and the article goes on to talk about addressing MORE than 4GB on a 32 but
machine which is more than a 32 bit word can address.

 

The article also talks about the /3GB switch which I describe a bit below.
To enable it, add it to the C:\boot.ini file as in

 

[boot loader]
timeout=30
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS=Microsoft Windows XP
Professional /fastdetect /3GB

 

With this configuration, Windows own use of virtual addresses is limited to
1Gb and any application can address 3Gb of virtual space.  I use this config
in a lap-top of 4gb where I run a VM Windows 2003 server with ITSM and have
the VM's memory resident  (non-swappable IF Windows agrees) in the host OS.
This gives me excellent VM performance, as well as allowing me to run a host
of other apps such as Visual C, Outlook with a 1gb mail file, Word, etc.

 

This does affect performance in odd ways when you are running many different
memory hungry applications (such as MS Word) but it is relatively standard
for 32 bit servers running only server type applications (such as Oracle /
Remedy etc).

 

Microsoft has a few articles on it.  Look for the /3gb switch.

 

Cheers

Ben Chernys

 

 



NOTICE: This email message is for the sole use of the intended recipient(s)
and may contain confidential and privileged information. Any unauthorized
review, use, disclosure or distribution is prohibited. If you are not the
intended recipient, please contact the sender by reply email and destroy all
copies of the original message.


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 

CMDB Class for SSL Certificates

[Pierson, Shawn]

Good afternoon,

I'm trying to figure out the best class for VeriSign certificates in the CMDB.  
I don't really think it's a Product, nor is it a Document.  I can't really come 
up with a specific class that seems to fit.  I'd prefer to use an OOtB class 
over creating a new one, but that may be my only choice.

Where do you all store your SSL certificate asset records?

Thanks,

Shawn Pierson
Remedy Developer | Southern Union




Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Tracking Power Equipment in CMDB

[Lyle Taylor]

Hi Guillaume,

There actually is an Equipment class in 2.1.  It doesn't have any added 
attributes, so it's no good for anything except for adding another category of 
classes...

I would like to upgrade to 7.5, but it's not in the cards yet.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Thursday, November 19, 2009 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Tracking Power Equipment in CMDB

**

Hi Lyle,

There is no Equipment class in the CMDB 2.x, but there is in CMDB 7.5 (and 7.6)
One more reason to upgrade

Guillaume

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor
Sent: Thu 11/19/09 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Tracking Power Equipment in CMDB

Hi All,

We have a requirement to track power equipment related to machine rooms in the 
CMDB (2.1).  I see a class for UPSs, but nothing that cleanly matches the other 
items we'd like to track:


* Power grid connection

* Transfer switches

* Power distribution units

* Computer room air conditioners

* Emergency power off switch

Some of these seem like they could go into a subclass of Equipment (if there 
was one) or a subclass of HardwareSystemComponent, although there again, there 
don't appear to be any current subclasses that match any of these.

So, I was wondering if anyone else had already tackled this problem and how you 
approached it.  Any input would be appreciated.

Thanks,
Lyle


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: CMDB Class for SSL Certificates

[Chowdhury, Tauf]

Shawn,

Why not go with Document? I'd probably go with that. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, November 19, 2009 2:28 PM
To: arslist@ARSLIST.ORG
Subject: CMDB Class for SSL Certificates

 

** 

Good afternoon,

 

I'm trying to figure out the best class for VeriSign certificates in the
CMDB.  I don't really think it's a Product, nor is it a Document.  I
can't really come up with a specific class that seems to fit.  I'd
prefer to use an OOtB class over creating a new one, but that may be my
only choice.

 

Where do you all store your SSL certificate asset records?

 

Thanks,

 

Shawn Pierson 

Remedy Developer | Southern Union

 

 

 

Private and confidential as detailed here
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access
hyperlink, please e-mail sender. 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: JVM output -- only sees 2GB - but machine has 4GB?

[Lyle Taylor]

No problem.  I agree with you that it seems senseless to have at this point.  I 
also think the way memory is partitioned like this by the OS is a bit odd.  I'm 
not sure Linux or other similar OSes have this problem.  Perhaps it's due to 
old hardware limitations with older x86 processors, and the architectural 
issues those created in the OS haven't been completely removed for some reason.

So, going back to the JVM issue, even with the /3gb switch, I'm not sure the 
JVM will ever be able to access more than 2GB of virtual memory.  We have 8 or 
16 GB of physical memory on our machines, and the JVM (and AR Server) has 
always topped out at 2GB per process.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ben Chernys
Sent: Thursday, November 19, 2009 12:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: JVM output -- only sees 2GB - but machine has 4GB?

**
I apologise.  You are correct.  It is a linker switch (which makes sense as the 
linker builds the program header) and can be set on any binary with a small 
utility - editbin.

It is interesting that Windows should have its link images have that at all as 
the compilers need no special code.  There are certainly no throwbacks to the 
old 24bit addressing where a load address preserved the top 8 bits of a word so 
I would be curious why it was implemented and why it would not be the default.

As for the utility, it comes with all versions of the MS c compiler since VC 6. 
 It may be that some newer versions of VC have it as the default for I can see 
no use in a 32 bit machine or OS for such a switch.

You have me curious now.  Perhaps I'll do some more research into what it may 
do other than alerting Windows that an image can request or use a lot of 
memory.  I remember a bunch of switches in the 16 bit compilers when the PC 
first came out and then transitioned to a 32 bit machine.

Cheers
Ben


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: November 19, 2009 7:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: JVM output -- only sees 2GB - but machine has 4GB?
**
Ben, perhaps I misinterpreted the article that Axton posted 
(http://msdn.microsoft.com/en-us/library/aa366912%28VS.85%29.aspx).  In that 
article, it says the following:

After 4GT is enabled, a process that has the 
IMAGE_FILE_LARGE_ADDRESS_AWAREhttp://msdn.microsoft.com/en-us/library/ms680349(VS.85).aspx
 flag set in its image header will have access to the additional 1 GB of memory 
above the low 2 GB.

That seems to indicate that something is different about the process, or that 
something specific has to be done in order for the process to be able to access 
the extra gig of memory (beyond configuring the OS with the /3gb switch).  I 
figured that was probably a compile-time option, but I accept that I could be 
wrong.  Do you know how that flag gets set for a process in its image header?

Thanks,
Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ben Chernys
Sent: Thursday, November 19, 2009 3:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: JVM output -- only sees 2GB - but machine has 4GB?

**
The line by Lyle is incorrect.  A 32 bit program can address 32 bits - not 31!. 
 There are no special compiler switches needed to allow you to address higher 
than 2Gb.

That being said, the OS shares some of your address space.  Windows, will 
allocate 2Gb of real memory for its own use and limit the virtual address space 
for any single process to 2Gb by default.  This can be changed with the /3gb 
switch in c:\boot.ini

John, your interpretation of the article is also incorrect.  Specifically, you 
say It seems as if ALL programs together under windows can only take 2GB.   So 
- if I have 3 programs each take 1GB -- I would have a problem -- even though I 
have 4GB.

You would have a performance problem, not necessarily a memory problem, though 
I have seen Windows deny mallocs when it was reorganising it's own memory usage 
even though there was plenty of memory - ie disk space - available.

The KB article states that EACH process can address typically 2GB of space 
and the article goes on to talk about addressing MORE than 4GB on a 32 but 
machine which is more than a 32 bit word can address.

The article also talks about the /3GB switch which I describe a bit below.  To 
enable it, add it to the C:\boot.ini file as in

[boot loader]
timeout=30
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS=Microsoft Windows XP Professional 
/fastdetect /3GB

With this configuration, Windows own use of virtual addresses is limited to 1Gb 
and any application can address 3Gb of virtual space.  I use this config in a 
lap-top of 4gb where I run a VM Windows 2003 server with ITSM and have the VM's 
memory resident  (non-swappable IF Windows agrees) in the 

Re: Tracking Power Equipment in CMDB

[Guillaume Rheault]

You're right, I think it was CMDB 1.x that did not have the Equipment class.

In any case in CMDB 7.5, the Equipment class has no new attributes, only the 
ones from BaseElement.

You can use the product categorization to define the types of equipment, with 
the specific attributes lumped together in the 'Additional Information' or 'CI 
Description' fields. Or you can create new attributes if needed.


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor
Sent: Thu 11/19/09 2:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Tracking Power Equipment in CMDB
 
Hi Guillaume,

There actually is an Equipment class in 2.1.  It doesn't have any added 
attributes, so it's no good for anything except for adding another category of 
classes...

I would like to upgrade to 7.5, but it's not in the cards yet.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Thursday, November 19, 2009 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Tracking Power Equipment in CMDB

**

Hi Lyle,

There is no Equipment class in the CMDB 2.x, but there is in CMDB 7.5 (and 7.6)
One more reason to upgrade

Guillaume

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor
Sent: Thu 11/19/09 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Tracking Power Equipment in CMDB

Hi All,

We have a requirement to track power equipment related to machine rooms in the 
CMDB (2.1).  I see a class for UPSs, but nothing that cleanly matches the other 
items we'd like to track:


* Power grid connection

* Transfer switches

* Power distribution units

* Computer room air conditioners

* Emergency power off switch

Some of these seem like they could go into a subclass of Equipment (if there 
was one) or a subclass of HardwareSystemComponent, although there again, there 
don't appear to be any current subclasses that match any of these.

So, I was wondering if anyone else had already tackled this problem and how you 
approached it.  Any input would be appreciated.

Thanks,
Lyle


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Tracking Power Equipment in CMDB

[Lyle Taylor]

Thanks, Guillaume.  That's a good suggestion.  I'll have to give that some more 
thought.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Thursday, November 19, 2009 12:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Tracking Power Equipment in CMDB

**

You're right, I think it was CMDB 1.x that did not have the Equipment class.

In any case in CMDB 7.5, the Equipment class has no new attributes, only the 
ones from BaseElement.

You can use the product categorization to define the types of equipment, with 
the specific attributes lumped together in the 'Additional Information' or 'CI 
Description' fields. Or you can create new attributes if needed.


-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor
Sent: Thu 11/19/09 2:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Tracking Power Equipment in CMDB

Hi Guillaume,

There actually is an Equipment class in 2.1.  It doesn't have any added 
attributes, so it's no good for anything except for adding another category of 
classes...

I would like to upgrade to 7.5, but it's not in the cards yet.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Thursday, November 19, 2009 12:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Tracking Power Equipment in CMDB

**

Hi Lyle,

There is no Equipment class in the CMDB 2.x, but there is in CMDB 7.5 (and 7.6)
One more reason to upgrade

Guillaume

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor
Sent: Thu 11/19/09 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Tracking Power Equipment in CMDB

Hi All,

We have a requirement to track power equipment related to machine rooms in the 
CMDB (2.1).  I see a class for UPSs, but nothing that cleanly matches the other 
items we'd like to track:


* Power grid connection

* Transfer switches

* Power distribution units

* Computer room air conditioners

* Emergency power off switch

Some of these seem like they could go into a subclass of Equipment (if there 
was one) or a subclass of HardwareSystemComponent, although there again, there 
don't appear to be any current subclasses that match any of these.

So, I was wondering if anyone else had already tackled this problem and how you 
approached it.  Any input would be appreciated.

Thanks,
Lyle


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: CMDB Class for SSL Certificates

[Carin Grobler]

Shawn,

We used Document as well and it works quite well

C

On Thu, Nov 19, 2009 at 1:36 PM, Chowdhury, Tauf tauf.chowdh...@frx.comwrote:

 **

 Shawn,

 Why not go with Document? I’d probably go with that.



 *T**auf** **C**howdhury** **|** **F**orest** **L**aboratories**, **I**nc.*
 **

 Analyst, Service Management

 Mobile:646.483.2779



 *From:* Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] *On Behalf Of *Pierson, Shawn
 *Sent:* Thursday, November 19, 2009 2:28 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* CMDB Class for SSL Certificates



 **

 Good afternoon,



 I’m trying to figure out the best class for VeriSign certificates in the
 CMDB.  I don’t really think it’s a Product, nor is it a Document.  I can’t
 really come up with a specific class that seems to fit.  I’d prefer to use
 an OOtB class over creating a new one, but that may be my only choice.



 Where do you all store your SSL certificate asset records?



 Thanks,



 *Shawn Pierson *

 Remedy Developer | Southern Union







 Private and confidential as detailed 
 herehttp://www.sug.com/disclaimers/default.htm#Mail.
 If you cannot access hyperlink, please e-mail sender.

 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_
  --
 This e-mail and its attachments may contain Forest Laboratories, Inc.
 proprietary information that is privileged, confidential or subject to
 copyright belonging to Forest Laboratories, Inc. This e-mail is intended
 solely for the use of the individual or entity to which it is addressed. If
 you are not the intended recipient of this e-mail, or the employee or agent
 responsible for delivering this e-mail to the intended recipient, you are
 hereby notified that any dissemination, distribution, copying or action
 taken in relation to the contents of and attachments to this e-mail is
 strictly prohibited and may be unlawful. If you have received this e-mail in
 error, please notify the sender immediately and permanently delete the
 original and any copy of this e-mail and any printout.
  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Discovery 1.6

[patrick zandi]

if you select syncronize , it will update everything in the system FD to the
CMDB
but then you still need to run a reconciliation job.

you can open the Default view select the object you was to put into the
asset or cmdb and do it that way..  Right mouse on the objects in question



On Thu, Nov 19, 2009 at 2:13 PM, Kathy Morris kathymorris...@aol.comwrote:

 **
 Is there a way to execute only one of the discovery task to be pushed to
 BMC.Import.Topology.  I discovered new assets and I need them to be in
 BMC.Import.Topology right away, and I can set up a job to push from Topology
 to BMC.Asset.

  In a message dated 11/18/2009 6:22:24 P.M. Eastern Standard Time,
 remedy...@gmail.com writes:

 **
  It shows up on the query and the console default view on the fd
 application. But only after syncronization does it get to the cmdb... Then
 after reconcilation job runs it is in the cmdb..
 Hope that helps

 Sent from my iPhone

 On Nov 18, 2009, at 5:19 PM, Kathy Morris kathymorris...@aol.com wrote:

  **
 In the Discovery (foundation) - I  thought once you run your task to
 discover the asset - this shows up in BMC.Import.Topo?  Is this correct?



 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_

 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_

  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_




-- 
Patrick Zandi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: JVM output -- only sees 2GB - but machine has 4GB?

[Ben Chernys]

Just set the switch (with editbin) and try it and back it out if there are
any problems (and let us know).   Run the binary with no args for help
(better than that copied below!)
 
Cheers
Ben
 
 
EDITBIN Options

Home javascript:hhobj_1.Click()  |
mk:@MSITStore:d:\Apps\Dev\MS-VisualStudio6Pro\Msdn98\98VSa\1033\vccore.chm:
:/html/_core_overviews.3a_.compiling_and_linking.htm Overviews

An option consists of an option specifier, which is either a dash ( - ) or a
forward slash ( / ), followed by the name of the option. Option names cannot
be abbreviated. Some options take arguments, specified after a colon ( : ).
No spaces or tabs are allowed within an option specification. Use one or
more spaces or tabs to separate option specifications on the command line.
Option names and their keyword or filename arguments are not case sensitive.

EDITBIN has the following options: 


*   /BIND
mk:@MSITStore:d:\Apps\Dev\MS-VisualStudio6Pro\Msdn98\98VSa\1033\vccore.chm:
:/html/_core_.2f.bind.htm  

*   /HEAP
mk:@MSITStore:d:\Apps\Dev\MS-VisualStudio6Pro\Msdn98\98VSa\1033\vccore.chm:
:/html/_core_.2f.heap_editbin.htm  

*
mk:@MSITStore:d:\Apps\Dev\MS-VisualStudio6Pro\Msdn98\98VSa\1033\vccore.chm:
:/html/vcreflargeaddress_editbin.htm /LARGEADDRESSAWARE 

*   /NOLOGO
mk:@MSITStore:d:\Apps\Dev\MS-VisualStudio6Pro\Msdn98\98VSa\1033\vccore.chm:
:/html/_core_.2f.nologo_editbin.htm  

*   /REBASE
mk:@MSITStore:d:\Apps\Dev\MS-VisualStudio6Pro\Msdn98\98VSa\1033\vccore.chm:
:/html/_core_.2f.rebase.htm  

*   /RELEASE
mk:@MSITStore:d:\Apps\Dev\MS-VisualStudio6Pro\Msdn98\98VSa\1033\vccore.chm:
:/html/_core_.2f.release_editbin.htm  

*   /SECTION
mk:@MSITStore:d:\Apps\Dev\MS-VisualStudio6Pro\Msdn98\98VSa\1033\vccore.chm:
:/html/_core_.2f.section_editbin.htm  

*   /STACK
mk:@MSITStore:d:\Apps\Dev\MS-VisualStudio6Pro\Msdn98\98VSa\1033\vccore.chm:
:/html/_core_.2f.stack_editbin.htm  

*   /SUBSYSTEM
mk:@MSITStore:d:\Apps\Dev\MS-VisualStudio6Pro\Msdn98\98VSa\1033\vccore.chm:
:/html/vcrefsubsystem_editbin.htm  

*   /SWAPRUN
mk:@MSITStore:d:\Apps\Dev\MS-VisualStudio6Pro\Msdn98\98VSa\1033\vccore.chm:
:/html/vcrefswaprun_editbin.htm  

*   /VERSION
mk:@MSITStore:d:\Apps\Dev\MS-VisualStudio6Pro\Msdn98\98VSa\1033\vccore.chm:
:/html/vcrefversion_editbin.htm  

*   /WS
mk:@MSITStore:d:\Apps\Dev\MS-VisualStudio6Pro\Msdn98\98VSa\1033\vccore.chm:
:/html/vcrefws_editbin.htm  

 

 
  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: November 19, 2009 8:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: JVM output -- only sees 2GB - but machine has 4GB?


** 

No problem.  I agree with you that it seems senseless to have at this point.
I also think the way memory is partitioned like this by the OS is a bit odd.
I'm not sure Linux or other similar OSes have this problem.  Perhaps it's
due to old hardware limitations with older x86 processors, and the
architectural issues those created in the OS haven't been completely removed
for some reason.

 

So, going back to the JVM issue, even with the /3gb switch, I'm not sure the
JVM will ever be able to access more than 2GB of virtual memory.  We have 8
or 16 GB of physical memory on our machines, and the JVM (and AR Server) has
always topped out at 2GB per process.

 

Lyle

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ben Chernys
Sent: Thursday, November 19, 2009 12:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: JVM output -- only sees 2GB - but machine has 4GB?

 

** 

I apologise.  You are correct.  It is a linker switch (which makes sense as
the linker builds the program header) and can be set on any binary with a
small utility - editbin.

 

It is interesting that Windows should have its link images have that at all
as the compilers need no special code.  There are certainly no throwbacks to
the old 24bit addressing where a load address preserved the top 8 bits of a
word so I would be curious why it was implemented and why it would not be
the default.  

 

As for the utility, it comes with all versions of the MS c compiler since VC
6.  It may be that some newer versions of VC have it as the default for I
can see no use in a 32 bit machine or OS for such a switch.

 

You have me curious now.  Perhaps I'll do some more research into what it
may do other than alerting Windows that an image can request or use a lot
of memory.  I remember a bunch of switches in the 16 bit compilers when the
PC first came out and then transitioned to a 32 bit machine.  

 

Cheers

Ben

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: November 19, 2009 7:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: JVM output -- only sees 2GB - but machine has 4GB?

** 

Ben, perhaps I misinterpreted the article that Axton posted
(http://msdn.microsoft.com/en-us/library/aa366912%28VS.85%29.aspx).  In that

Re: Discovery 1.6

[Kathy Morris]

Hi,
 
We do not want it to load into the CMDB (BMC.ASSET).  We want it to  just 
go straight to BMC.IMPORT.TOPO. Is there a way in discovery to get it to go  
straight to TOPO manually.  We have it scheduled for 5:30 AM and we need it  
to import into BMC.IMPORT.TOPO.
 
Is this possible?
 
 
 
 
In a message dated 11/19/2009 3:00:31 P.M. Eastern Standard Time,  
remedy...@gmail.com writes:

**  
if you select syncronize , it will update everything in the system FD to  
the CMDB
but then you still need to run a reconciliation job.
 
you can open the Default view select the object you was to put into the  
asset or cmdb and do it that way..  Right mouse on the objects in  question 



On Thu, Nov 19, 2009 at 2:13 PM, Kathy Morris _kathymorris...@aol.com_ 
(mailto:kathymorris...@aol.com)   wrote:

**   
 
Is there a way to execute only one of the discovery task to be pushed  to 
BMC.Import.Topology.  I discovered new assets and I need them to be  in 
BMC.Import.Topology right away, and I can set up a job to push from  Topology 
to 
BMC.Asset.
 
 
In a message dated 11/18/2009 6:22:24 P.M. Eastern Standard Time, 
_remedy...@gmail.com_ (mailto:remedy...@gmail.com)  writes:

**  
 

 
It shows up on the query and the console default view on the fd  
application. But only after syncronization does it get to the cmdb... Then  
after 
reconcilation job runs it is in the cmdb..
Hope that helps

Sent from my iPhone

On Nov 18, 2009, at 5:19 PM, Kathy Morris _kathymorris...@aol.com_ 
(mailto:kathymorris...@aol.com)  wrote:




**  
In the Discovery (foundation) - I  thought once  you run your task to 
discover the asset - this shows up in  BMC.Import.Topo?  Is this correct?
 
 
 
_Platinum Sponsor: _rmisoluti...@verizon.net_ 
(mailto:rmisoluti...@verizon.net)  ARSlist: Where the Answers  Are_ 

_Platinum Sponsor: _rmisoluti...@verizon.net_ 
(mailto:rmisoluti...@verizon.net)  ARSlist: Where the Answers  Are_




 

_Platinum Sponsor: _rmisoluti...@verizon.net_ 
(mailto:rmisoluti...@verizon.net)  ARSlist: Where the Answers Are_  






-- 
Patrick  Zandi
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the  Answers 
Are_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Discovery 1.6

[Chowdhury, Tauf]

My default, the tool will load all CI's into IMPORT.TOPO after you do
the CMDB sync. Then, you must run a recon job to merge data into
BMC.ASSET.

 

Do you have a support contract with BMC? If so, go to the documentation
site or communities. There are a lot of docs and articles that may help
you. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Thursday, November 19, 2009 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Discovery 1.6

 

** 

Hi,

 

We do not want it to load into the CMDB (BMC.ASSET).  We want it to just
go straight to BMC.IMPORT.TOPO. Is there a way in discovery to get it to
go straight to TOPO manually.  We have it scheduled for 5:30 AM and we
need it to import into BMC.IMPORT.TOPO.

 

Is this possible?

 

 

 

In a message dated 11/19/2009 3:00:31 P.M. Eastern Standard Time,
remedy...@gmail.com writes:

** 

if you select syncronize , it will update everything in the
system FD to the CMDB

but then you still need to run a reconciliation job.

 

you can open the Default view select the object you was to put
into the asset or cmdb and do it that way..  Right mouse on the objects
in question 



 

On Thu, Nov 19, 2009 at 2:13 PM, Kathy Morris
kathymorris...@aol.com wrote:

** 

Is there a way to execute only one of the discovery task to be
pushed to BMC.Import.Topology.  I discovered new assets and I need them
to be in BMC.Import.Topology right away, and I can set up a job to push
from Topology to BMC.Asset.

 

In a message dated 11/18/2009 6:22:24 P.M. Eastern Standard
Time, remedy...@gmail.com writes:

** 

It shows up on the query and the console default view on
the fd application. But only after syncronization does it get to the
cmdb... Then after reconcilation job runs it is in the cmdb..

Hope that helps

Sent from my iPhone


On Nov 18, 2009, at 5:19 PM, Kathy Morris
kathymorris...@aol.com wrote:

** 

In the Discovery (foundation) - I  thought once
you run your task to discover the asset - this shows up in
BMC.Import.Topo?  Is this correct?

 

 

 

_Platinum Sponsor: rmisoluti...@verizon.net
ARSlist: Where the Answers Are_ 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist:
Where the Answers Are_

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the
Answers Are_ 




-- 
Patrick Zandi
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the
Answers Are_

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: CMDB Class for SSL Certificates

[Pierson, Shawn]

Thanks.  I think I will use document then.

By the way, how would you categorize documents as a Product?  I can only come 
up with:
Tier 1:  Document
Tier 2: Security
Tier 3: 
Product Name: VeriSign Certificate
Manufacturer: VeriSign

I'm not feeling creative today so I can't come up with better ways to describe 
it.

Thanks,

Shawn Pierson

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Carin Grobler
Sent: Thursday, November 19, 2009 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB Class for SSL Certificates

** Shawn,

We used Document as well and it works quite well

C
On Thu, Nov 19, 2009 at 1:36 PM, Chowdhury, Tauf 
tauf.chowdh...@frx.commailto:tauf.chowdh...@frx.com wrote:
**
Shawn,
Why not go with Document? I'd probably go with that.

Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, 
Shawn
Sent: Thursday, November 19, 2009 2:28 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: CMDB Class for SSL Certificates

**
Good afternoon,

I'm trying to figure out the best class for VeriSign certificates in the CMDB.  
I don't really think it's a Product, nor is it a Document.  I can't really come 
up with a specific class that seems to fit.  I'd prefer to use an OOtB class 
over creating a new one, but that may be my only choice.

Where do you all store your SSL certificate asset records?

Thanks,

Shawn Pierson
Remedy Developer | Southern Union



Private and confidential as detailed 
herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access 
hyperlink, please e-mail sender.
_Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net 
ARSlist: Where the Answers Are_

This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.
_Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net 
ARSlist: Where the Answers Are_

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Validating Remedy Passwords

[Jarl Grøneng]

Did a test now, fieldid 102 and $PROCESS$
@@:Application-Confirm-Password $Current Password$ gives 1 or 0 into a
std integer field.
(running from a button)

Same behavior on 7.5 patch  3 and 7.1 patch 5 (however; 7.5 user tool
crashing if doing the same operation 4 times in a row...)

--
Jarl

2009/11/19 Rick Cook remedyr...@gmail.com:
 ** I'm not firing it on Submit, though, Jarl.  I am firing it on Return,
 which is exclusively an Active Link action.  I could piggyback a Submit
 action onto that, but I don't see how that would make any difference.

 BTW, I am using ARS 7.0.1 p7, with ITSM 7.0.3 p7.

 Rick

 On Thu, Nov 19, 2009 at 1:52 PM, Jarl Grøneng jarl.gron...@gmail.com
 wrote:

 There is no problem running filter on submit on a display-only form.
 (You may also combine this with the service action if your on a never
 version)

 --
 Jarl

 2009/11/19 Rick Cook remedyr...@gmail.com:
  **
 
  I have a process in which I want the user to enter their Remedy password
  to
  validate their participation.  A dialog pops up, the user enters their
  password in it and clicks OK, and if the password matches that in
  CTM:People, it goes forward. If not, the dialog stays open until they
  get it
  right or click the Close button.
 
 
 
  I have tried comparing the password fields in workflow, and for various
  reasons, it fails.  I also tried copying the password values into
  regular
  character fields and comparing those, but that, too, fails.
 
 
 
  Finally, I tried using the '$PROCESS$ @@:Application-Confirm-Password
  field
  ID', (using both field 102 and a regular character field) in a Set
  Fields
  to an integer field, but though that doesn’t error, it always returns a
  zero
  (fail) value when I run it in an Active Link, which I have to do because
  I
  am running this from a Display-Only form as a Dialog.
 
 
 
  Can anyone point to what I am missing to make this work?
 
 
 
  Rick
 
  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
  Are_


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: CMDB Class for SSL Certificates

[Chowdhury, Tauf]

Tier 3: Certificates

Or

Tier 3: Thing that controls access to certain things by way of another
thing J

 

The latter if you are being REALLY creative... 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, November 19, 2009 3:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB Class for SSL Certificates

 

** 

Thanks.  I think I will use document then.

 

By the way, how would you categorize documents as a Product?  I can only
come up with:

Tier 1:  Document

Tier 2: Security

Tier 3: 

Product Name: VeriSign Certificate

Manufacturer: VeriSign

 

I'm not feeling creative today so I can't come up with better ways to
describe it.

 

Thanks,

 

Shawn Pierson

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Carin Grobler
Sent: Thursday, November 19, 2009 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB Class for SSL Certificates

 

** Shawn, 

We used Document as well and it works quite well

C

On Thu, Nov 19, 2009 at 1:36 PM, Chowdhury, Tauf
tauf.chowdh...@frx.com wrote:

** 

Shawn,

Why not go with Document? I'd probably go with that. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: Thursday, November 19, 2009 2:28 PM
To: arslist@ARSLIST.ORG
Subject: CMDB Class for SSL Certificates

 

** 

Good afternoon,

 

I'm trying to figure out the best class for VeriSign certificates in the
CMDB.  I don't really think it's a Product, nor is it a Document.  I
can't really come up with a specific class that seems to fit.  I'd
prefer to use an OOtB class over creating a new one, but that may be my
only choice.

 

Where do you all store your SSL certificate asset records?

 

Thanks,

 

Shawn Pierson 

Remedy Developer | Southern Union

 

 

 

Private and confidential as detailed here
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access
hyperlink, please e-mail sender. 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 



This e-mail and its attachments may contain Forest Laboratories, Inc.
proprietary information that is privileged, confidential or subject to
copyright belonging to Forest Laboratories, Inc. This e-mail is intended
solely for the use of the individual or entity to which it is addressed.
If you are not the intended recipient of this e-mail, or the employee or
agent responsible for delivering this e-mail to the intended recipient,
you are hereby notified that any dissemination, distribution, copying or
action taken in relation to the contents of and attachments to this
e-mail is strictly prohibited and may be unlawful. If you have received
this e-mail in error, please notify the sender immediately and
permanently delete the original and any copy of this e-mail and any
printout.

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 

Private and confidential as detailed here
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access
hyperlink, please e-mail sender. 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Validating Remedy Passwords

[Rick Cook]

Ah HA!  The 7.0 documentation is incorrect.  It states to use the Field ID
in the Process call, but when I used the Field NAME, as you did, it works!

Thanks for the idea, buddy!  I couldn't have done it without you.

Rick

On Thu, Nov 19, 2009 at 3:23 PM, Jarl Grøneng jarl.gron...@gmail.comwrote:

 Did a test now, fieldid 102 and $PROCESS$
 @@:Application-Confirm-Password $Current Password$ gives 1 or 0 into a
 std integer field.
 (running from a button)

 Same behavior on 7.5 patch  3 and 7.1 patch 5 (however; 7.5 user tool
 crashing if doing the same operation 4 times in a row...)

 --
 Jarl

 2009/11/19 Rick Cook remedyr...@gmail.com:
  ** I'm not firing it on Submit, though, Jarl.  I am firing it on Return,
  which is exclusively an Active Link action.  I could piggyback a Submit
  action onto that, but I don't see how that would make any difference.
 
  BTW, I am using ARS 7.0.1 p7, with ITSM 7.0.3 p7.
 
  Rick
 
  On Thu, Nov 19, 2009 at 1:52 PM, Jarl Grøneng jarl.gron...@gmail.com
  wrote:
 
  There is no problem running filter on submit on a display-only form.
  (You may also combine this with the service action if your on a never
  version)
 
  --
  Jarl
 
  2009/11/19 Rick Cook remedyr...@gmail.com:
   **
  
   I have a process in which I want the user to enter their Remedy
 password
   to
   validate their participation.  A dialog pops up, the user enters their
   password in it and clicks OK, and if the password matches that in
   CTM:People, it goes forward. If not, the dialog stays open until they
   get it
   right or click the Close button.
  
  
  
   I have tried comparing the password fields in workflow, and for
 various
   reasons, it fails.  I also tried copying the password values into
   regular
   character fields and comparing those, but that, too, fails.
  
  
  
   Finally, I tried using the '$PROCESS$ @@:Application-Confirm-Password
   field
   ID', (using both field 102 and a regular character field) in a Set
   Fields
   to an integer field, but though that doesn’t error, it always returns
 a
   zero
   (fail) value when I run it in an Active Link, which I have to do
 because
   I
   am running this from a Display-Only form as a Dialog.
  
  
  
   Can anyone point to what I am missing to make this work?
  
  
  
   Rick
  
   _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the
 Answers
   Are_
 
 
 
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  Platinum 
  Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist:
   Where the Answers Are
 
  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
  Are_


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Platinum 
 Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: 
 Where the Answers Are


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Deleting a form with 2 million records

[Misi Mladoniczky]

Hi,

The quickest way by far is to do the Admin-Delete-Form as Jarl suggest.

Just make sure to export the form and directly related workflow, so you
can reimport these after the delete is done.

Our RRR|Chive tool can do this for you in a robust way with the following
config:
source_server= myserver
source_user  = Demo
source_password  =
source_form  = THE:Form
target_server= myserver
target_form  = THE:Form
target_disabledeletefltr = YES
target_clearallrecords   = YES
qual = SPLITARSCHEMA
transfertype = COPY
logfile  = rrrchive.log
loglevel = NOTICE
progressbar  = YES

The good thing with RRR|Chive is that you will get a very good log-file,
and that it will be able to get all record IDs in a single run.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

 Teh quickest way is to delete the form in Admin tool...

 --
 Jarl

 2009/11/19 Sean Harrodine sean_rem...@yahoo.co.uk:
 **
 Hi all,

 I need to delete a form and the 2 million records stored in it.

 Can anyone elighten me please as to the best and safest way to delete
 the
 table with the least amount of impact on the system ie, without spiking
 the
 Oracle archive logs.

 Is it best to remove some or most of the records by using an ARSPerl
 DeleteEntry script first, before blowing the form away in the Admin
 tool,
 or is there another way that that i'm not savvy too ?

 TIA,
 Sean
 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

 --
 This message was scanned by ESVA and is believed to be clean.



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: ITSP 4.0 on 7.5 arsystem?

[Dennis Ruble]

William,
I am unsure what version of ARS was current when ITSP 4.0 was written.  We 
implemented(upgraded from ITSP 3.0) on 6.3 ARS. 

Currently we are running ITSP 4.0 on ARS 7.0.1 with 7.1 midtier and 7.5 
user tool.  Other than a oob filter that ceased to work as expected when 
we upgraded from 6.3 to 7.0.(set field to get short ticket number for 
pager:  TRUNC(REPLACE($Request ID02$,  INC, 0.00)) it has worked 
fine on 7.0.1. 

Thanks for the info!

Dennis Ruble
Rockwell Collins




William Rentfrow wrentf...@stratacominc.com 
Sent by: Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORG
11/19/2009 10:10 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: ITSP 4.0 on 7.5 arsystem?






** 
What version of ARS was this designed for/running on currently?
 
There are known problems with old user tools running against new servers 
depending on the versions.  API calls have changed.  For example, you used 
to be able to immediately crash a 6.x server with a 4.5x user tool by 
doing certain query combinations.
 
There was a bulletin recently related to the newer WUT connecting to older 
servers as well - I don't recall the specifics though
 
William Rentfrow 
Principal Consultant, StrataCom Inc. 
wrentf...@stratacominc.com 
O 715-592-5185 
C 715-410-8056 
 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Dennis Ruble
Sent: Thursday, November 19, 2009 9:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSP 4.0 on 7.5 arsystem?

** 
Thanks David!  Just fishing for any known problems.   

Regards, 

Dennis Ruble 
Rockwell Collins 



Easter, David david_eas...@bmc.com 
Sent by: Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORG 
11/18/2009 12:49 PM 

Please respond to
arslist@ARSLIST.ORG



To
arslist@ARSLIST.ORG 
cc

Subject
Re: ITSP 4.0 on 7.5 arsystem?








** 
Hi Dennis, 
  
  To answer your first question, it?s because it hasn?t been tested by QA 
due to ITSP 4.0 being a legacy product.  To the best of my knowledge, no 
BMC testing has been done that would indicate that it won?t work ? but, as 
with all things, best to try it in your dev environment first and see if 
anything negative occurs.  And, of course, keep in mind that the 
combination would be unsupported, so if you run into problems, you may be 
asked to duplicate the issue on a supported combination. 
  
  
-David J. Easter 
Sr. Product Manager, Solution Strategy and Development 
BMC Software, Inc. 
  
The opinions, statements, and/or suggested courses of action expressed in 
this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
voluntary participation in this forum is not intended to convey a role as 
a spokesperson, liaison or public relations representative for BMC 
Software, Inc. 
  
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Dennis Ruble
Sent: Wednesday, November 18, 2009 8:44 AM
To: arslist@ARSLIST.ORG
Subject: ITSP 4.0 on 7.5 arsystem? 
  
** 
Hi All, 
The compatibility matrix says that ITSP 4.0 isn't supported on arsystem 
7.5.  I'm not sure if there's some problem with it or if it just hasn't 
been QA'd.  I've asked several people at BMC and haven't gotten a 
response, so I'll ask you.  Anyone out there running ITSP 4.0 on arsystem 
7.5?  If so, have you found anything that doesn't work as expected? 

Thanks in advance! 

Dennis Ruble 
Rockwell Collins _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: 
Where the Answers Are_ 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers 
Are_ 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers 
Are_
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers 
Are_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Validating Remedy Passwords

[Jarl Grøneng]

Intressting, very interessing...

--
Jarl


2009/11/19 Rick Cook remedyr...@gmail.com:
 ** Ah HA!  The 7.0 documentation is incorrect.  It states to use the Field
 ID in the Process call, but when I used the Field NAME, as you did, it
 works!

 Thanks for the idea, buddy!  I couldn't have done it without you.

 Rick

 On Thu, Nov 19, 2009 at 3:23 PM, Jarl Grøneng jarl.gron...@gmail.com
 wrote:

 Did a test now, fieldid 102 and $PROCESS$
 @@:Application-Confirm-Password $Current Password$ gives 1 or 0 into a
 std integer field.
 (running from a button)

 Same behavior on 7.5 patch  3 and 7.1 patch 5 (however; 7.5 user tool
 crashing if doing the same operation 4 times in a row...)

 --
 Jarl

 2009/11/19 Rick Cook remedyr...@gmail.com:
  ** I'm not firing it on Submit, though, Jarl.  I am firing it on Return,
  which is exclusively an Active Link action.  I could piggyback a Submit
  action onto that, but I don't see how that would make any difference.
 
  BTW, I am using ARS 7.0.1 p7, with ITSM 7.0.3 p7.
 
  Rick
 
  On Thu, Nov 19, 2009 at 1:52 PM, Jarl Grøneng jarl.gron...@gmail.com
  wrote:
 
  There is no problem running filter on submit on a display-only form.
  (You may also combine this with the service action if your on a never
  version)
 
  --
  Jarl
 
  2009/11/19 Rick Cook remedyr...@gmail.com:
   **
  
   I have a process in which I want the user to enter their Remedy
   password
   to
   validate their participation.  A dialog pops up, the user enters
   their
   password in it and clicks OK, and if the password matches that in
   CTM:People, it goes forward. If not, the dialog stays open until they
   get it
   right or click the Close button.
  
  
  
   I have tried comparing the password fields in workflow, and for
   various
   reasons, it fails.  I also tried copying the password values into
   regular
   character fields and comparing those, but that, too, fails.
  
  
  
   Finally, I tried using the '$PROCESS$ @@:Application-Confirm-Password
   field
   ID', (using both field 102 and a regular character field) in a Set
   Fields
   to an integer field, but though that doesn’t error, it always returns
   a
   zero
   (fail) value when I run it in an Active Link, which I have to do
   because
   I
   am running this from a Display-Only form as a Dialog.
  
  
  
   Can anyone point to what I am missing to make this work?
  
  
  
   Rick
  
   _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the
   Answers
   Are_
 
 
 
  ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers
  Are
 
  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
  Are_


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Remedy related Salary Survey data

[Chowdhury, Tauf]

All,

Can anyone give me insight on what some good resources are to get salary
survey data in NY? 

I'm finding it challenging to get this information when it comes to
being related to Remedy Development. 

 

Feel free to contact me off-list if needed. 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Java API for ARS - How to obtain a Run-If line from an Active Link (for example)

[Grooms, Frederick W]

I mentioned flat files for the following reason...  

I believe all flavors of a version of Remedy share a common code base. This is 
developed to use the common functions across the supported databases.
That's why in older versions of Remedy when you deleted a field on a form it 
would have to rename the table, create a new table, copy all the data from the 
old table to the new one, and then drop the renamed table (One of the databases 
supported at the time did not support the drop column).  

Some of the core routines probably have been reused from version to version.  
The routines to add parenthesis are old enough that they could go back to the 
time when the Remedy system supported using flat files as a database.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Thursday, November 19, 2009 1:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active Link 
(for example)

Hi Fred,

Why would this have anything to do with flat files???

The only reason for this that I can think of, is that the developers did
not get enough time to do it right.

I can not imagine a programmer that would not LOVE the challenge of
optimizing a thing like this, and get payed to do it ;-)

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

 According to the Workflow Objects docs there is a operator precedence.

 Operator precedence

 When you use multiple operators to construct qualification criteria, they
 are evaluated in the following order:
   1 ( )
   2 NOT (!) - (unary minus)
   3 * / %
   4 + -
   5  =  = = != LIKE
   6 AND ()
   7 OR (||)
 Operators of the same precedence are performed left to right.
 You can use parentheses in an expression to override operator precedence.
 AR System evaluates expressions inside parentheses first before evaluating
 those outside.

 Part of the design of adding parenthesis probably goes back to when Remedy
 supported using flat files as a database.

 Fred

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
 Sent: Monday, November 02, 2009 2:12 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active
 Link (for example)

 It's possible that that's the motivation behind how it's currently
 architected, but it's not a very good excuse.  The SQL will all get
 dynamically generated based on the qualification tree generated by parsing
 the qualification string, not on the qualification string itself.  It's
 very doable to define qualification strings so that operator precedence,
 etc., is in line with common practice, and that wouldn't affect Remedy's
 ability to be DB agnostic in the slightest.  The only difference that it
 makes is that parsing the qualification strings becomes slightly more
 complicated (but still very doable - there are tools that will write much
 of this code for you - e.g., lex/yacc, etc.).  Once you've parsed the
 qualification string according to whatever rules you've put in place, you
 end up with the same data structure that they currently have which will
 then be used to generate the SQL just like they do now.  The current
 scheme is unnecessarily simplistic and actually makes the system more
 difficult to use because of the excessive number of parentheses in
 qualification schemese.

 Lyle

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org] On Behalf Of Rick Cook
 Sent: Monday, November 02, 2009 12:46 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active
 Link (for example)

 Lyle, my take on that is that Remedy is trying to be DB agnostic.  Rather
 than compete with how each DB processes SQL, or trying to anticipate how a
 receiver of an API call might do so, they just kept it simple.


 Rick

 -Original Message-
 From: Lyle Taylor tayl...@ldschurch.org
 Date: Mon, 2 Nov 2009 12:29:40
 To: arslist@ARSLIST.ORG
 Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active
 Link (for example)

From what I've been able to tell, there is no such thing as operator
 precedence in AR System aside from parentheses.  It all seems to be
 dictated on the parentheses which seems to correspond to the tree that
 their parser build internally.  There's a lot of room for improvement in
 the area of qualifications in Remedy, in my opinion.

 Lyle


 -Original Message-
 From: Action Request System discussion list(ARSList)
 

Mid-Tier 6.3 and Windows Server 2008

[Mark Wilson]

Anyone running Mid-tier 6.3 on Windows 2008 64-bit Enterprise?  

Thanks,

Mark

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: Remedy 7.5 ODBC - Join in Query

[Rod Harris]

Hi Kali,

The ODBC driver provided by Remedy is not intended to provide database
level access to the system. It is a read only ODBC driver for
reporting purposes only. This is unlikely to change in any future
version of Remedy as there are already many more appropriate ways to
write to the Remedy database eg. API programs, web services, email
etc.

Having said all that it has always been possible to join two tables by
using two different data sources both pointing to the same server.
Because this join is emulated via multiple queries rather than by
creating a join on the database server it is not efficient at all and
it is best to do your joining via Remedy join forms. One neat new
feature on 7.5 is that it is now possible to join view forms and
remedy forms together.

Rod



2009/11/19 Kali Obsum kali.ob...@macquarie.com:
 **
 Hi everyone,

 From what I know, the ODBC in Remedy 6.3 doesn't support joining tables.
 Does anyone know if this is still true in Remedy 7.5 ODBC, or is it already
 able to support joins?

 Regards,
 Kali


 NOTICE

 The information contained in this email is confidential. If you are not the
 intended recipient, you must not disclose or use the information in this
 email in any way. If you received it in error, please tell us immediately by
 return email and delete the document. We do not guarantee the integrity of
 any e-mails or attached files and are not responsible for any changes made
 to them by any other person.



 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

BMC on Salesforce hmmmm?

[John Sundberg]

http://www.networkworld.com/news/2009/111909-bmc-cloud-salesforce.html




--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb...@kineticdata.com






___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: BMC on Salesforce hmmmm?

[Roger Justice]

BMC Service Desk Express is the product listed.


-Original Message-
From: John Sundberg john.sundb...@kineticdata.com
To: arslist@ARSLIST.ORG
Sent: Thu, Nov 19, 2009 7:56 pm
Subject: BMC on Salesforce h?


**




http://www.networkworld.com/news/2009/111909-bmc-cloud-salesforce.html










--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb...@kineticdata.com









_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers 
Are_


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Re: BMC on Salesforce hmmmm?

[Differ, Alfred W CTR NAVSEA, 210]

It makes sense.  We all know where this is going, right?  8)
I already expect to need an expansion for my skill set that includes Force.com.

-al

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Thursday, November 19, 2009 17:07
To: arslist@ARSLIST.ORG
Subject: Re: BMC on Salesforce h?

BMC Service Desk Express is the product listed.


-Original Message-
From: John Sundberg john.sundb...@kineticdata.com
To: arslist@ARSLIST.ORG
Sent: Thu, Nov 19, 2009 7:56 pm
Subject: BMC on Salesforce h?


**




http://www.networkworld.com/news/2009/111909-bmc-cloud-salesforce.html










--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb...@kineticdata.com









_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum 
Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are


smime.p7s
Description: S/MIME cryptographic signature

Re: Remedy 7.5 ODBC - Join in Query

[Kali Obsum]

Hi!
 
Haha yup. What I meant was using the Join command in a query. =)
 
Regards,
Kali
 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martin, Robert
Sent: Thursday, 19 November 2009 9:23 PM
To: arslist@ARSLIST.ORG
Subject: FW: Remedy 7.5 ODBC - Join in Query


** 

Hello Again,

 

In thinking over the reply I just sent I realized that we may be talking
about two different things.  Remedy ODBC certainly lets you base a
report on join tables/forms.  But maybe that isn't what you meant by
Join in Query.

 

Dwayne

 

From: Martin, Robert - martinrd 
Sent: Thursday, November 19, 2009 8:18 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Remedy 7.5 ODBC - Join in Query

 

Hi Kali,

 

Are you sure ODBC in Remedy 6.3 doesn't support joining tables?  We are
at 7.1, and it does, and I am pretty sure 6.3 did, but I don't have any
way of checking to be sure.

 

Dwayne Martin

James Madison University

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Thursday, November 19, 2009 4:22 AM
To: arslist@ARSLIST.ORG
Subject: Remedy 7.5 ODBC - Join in Query

 

** 

Hi everyone,

 

From what I know, the ODBC in Remedy 6.3 doesn't support joining tables.
Does anyone know if this is still true in Remedy 7.5 ODBC, or is it
already able to support joins?

 

Regards,

Kali

 

NOTICE 

The information contained in this email is confidential. If you are not
the intended recipient, you must not disclose or use the information in
this email in any way. If you received it in error, please tell us
immediately by return email and delete the document. We do not guarantee
the integrity of any e-mails or attached files and are not responsible
for any changes made to them by any other person.

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

Change Password and the Cancel button

[Schon, Stuart]

Hi

We turned on password management for ARS 7.1, all good except when a
person is forced to change a password. they can just press the Cancel
button and  continue on as before with there existing password - not
good. 

The form is displayed by password management or by pressing Change
Password from the Home panel. When it's the latter pressing cancel is
legitimate, but if they are forced to change password via password
management work-flow then I would like Cancel to be equal to Logoff

Does anyone have a suggestion on how to do this?

ARS 7.1 p2,
ITSM 7.0.3 P5
Solaris and Oracle


Regards
Stuart
TL Remedy Support


__
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email 
__

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are