Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03
Chowdhury, I am not running my rkm 7.2 with patch002. I have directly applied patch003. I have already done for Main, Incident and Problem consoles. Currently I have an issue with Requester console. Please guide me on it. Thanks Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Tuesday, March 16, 2010 12:00 AM To: arslist@ARSLIST.ORG Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Ram, We had the issue you mentioned and this is what I got from BMC Support. However, others on this list think that this is not an ideal solution but it did work for us. Good luck. See below: The problem you are facing is related to Defect#SW00309893 which is going to be tentatively fixed in the RKM7.5 Below is what we did as a temporary workaround to resolve the issue: If you are in fact running RKM 7.2 patch 2 please take a look at the following. With the install of RKM 7.2 patch 2 there were 4 Active Links that needed to be imported what I am seeing from other customer is either the Active Links do not import correctly. Or the active links were not imported. I would like to verify that each active link was imported correctly. If this is the case then the next step as work around to the following would be to Remove the run if qualification on the following Active Links, KMS:Main_Create_SessionID KMS:HD:Create_SessionID, KMS:PM:Create_Session_ID. Please Note this is only a workaround for the time being please test and see if you have any other issues with this work around and let me know this is being escalated to verify a permanent fix. But has resolved the issue in all cases so far. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 1:58 PM To: arslist@ARSLIST.ORG Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Thanks Chowdhury, RKM 7.2 with Patch 003 Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Monday, March 15, 2010 11:18 PM To: arslist@ARSLIST.ORG Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Ram, Can you please reply with version and patch information on RKM? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 I would appreciate if anybody can help me giving the solution on RKM tab access without asking authentication from Requester console. Thanks Regards, Ram Rudra -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Monday, March 15, 2010 10:45 PM To: arslist@ARSLIST.ORG Subject: Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 Hi List, I integrate K.M. with ITSM. When I try to modify an Incident, using a K.B. solution, the system ask me the K.M. login and password. I cannot understand why it doesn't use Remedy Login and Password. If manually I insert login e password, the procedure go on correctly; but every time that try to modify a new incident or change Tab, the system ask them againg. The solution i have for Incident management and problem management are as below: 1) Try editing the KMS:Main:Create_Session_ID active link. Remove the values in the Run If section of the basic tab. On the If Action tab edit the push fields setting the Run If equal to ( 'User' = $USER$) AND ( 'Request ID' = $LASTID$) I found a similar A.L. KMS:HD:Create_SessionID for Help Desk Tab. I modified it in the same way and now the system doesn't ask me login/password more. and found a similar A.L. KMS:PM:Create_Session_ID for Problem Tab. I modified it in the same way and now the system doesn't ask me login/password more. Now i am looking solution for KMS:REQ:Create_SessionID AL. the kb access without asking authentication in requestor console. Please help. Thanks Ram Rudra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ** This e-mail and its
Re: Merging two systems
Hi, Do you want to merge the applications, or just move both into the same server? Things to look out for when moving them into the same ar server are: - Overlapping Group Ids (Group form) - Modifications of the system forms (permissions in User etc) - Direct SQL, PLSQL/Stored Procedures - External integrations Move to the platform where you have the most Direct SQL, PLSQL/Stored Procedures or complicated integrations. When I have done this, I use RRR|Chive to copy the data into the new system. This allows for extensive testing and minimal downtime. https://www.rrr.se/cgi/rrrchive/main Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. We have done comparison. Both systems are completely custom, no OOB. Roger Nall Manager, SA Business Intelligence/Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 http://saintake.t-mobile.com/interfaces/default.aspx From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, March 10, 2010 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: Merging two systems ** We have done something similar (luckily both of ours were on Oracle). We started with doing a comparison of the systems (like are either of them using the out of the box apps). From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Tuesday, March 09, 2010 6:07 PM To: arslist@ARSLIST.ORG Subject: Merging two systems ** System 1 - * ARS 7.1 patch 4 * WIN2003 * SQL2000 System 2 - * ARS 7.1 patch 4 * Solaris * Oracle 10g We are looking to merge these systems into one. We will probably go with AIX and Oracle 10g. I was wondering if anyone had any good advise besides praying. Thanks, Roger Nall Manager, SA Business Intelligence/Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 http://saintake.t-mobile.com/interfaces/default.aspx _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Installation of Midtier 7.1 patch 4 failed on Windows Home Premium
Hi gurus, Does anybody of you the same problem in installing this midtier version on Windows 7 Home Premium ? In the past i had an installtion of this ITSM 7 suite on my laptop with the OS Windows 7 RC. It had worked perfectly !!! After the duration of the test period i was forced to reinstall this ITSM again. I had no problem with this software package except Midtier 7.1 p4. I always get the error message A compatible JDK was not found, but i had the same JDK as before. It is - j2sdk1.4.2_19 ! Even a change to a higher version was not sucessfull ! I have set correctly den systems variable -JAVA_HOME -CATALINA_HOME -CATALINA_BASE Does anybody of you an idea ! Where can i found a more detailled installation log for this midtier version ? Help much appreciated !!! Many thanks Tristan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ADM:Web site down and timing test
The web site is not available, still trying to figure out why. 7:18 a.m. EST ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Advance Interface Form - really basic question
Hi Christine, Just noticed your entry on the ARSList about Advanced Interface Forms. You may want to consider Abydos Designer as an alternative since this provides all the functionality available in the AIF through a simple drag-and-drop process construction interface with pre-configured integration to SRM 2.2, 7.5 and 7.6. No need to create any PDTs , AOTs or Change templates, just create the processes you need with encapsulated data and map it onto your SRD. Please get in touch if you would like to find out more or you can visit our website at http://www.abydos-workflow.com Kind regards, The Abydos Team. Tel: +44 (0)1582 400127 US Freephone: 866-635-4358 Fax: +44 (0)1582 450260 Email: i...@abydos-workflow.com Web: http://www.abydos-workflow.com Abydos Analyser - the quickest way to analyse, document, edit and graphically present workflow rules within BMC Remedy applications. Abydos Designer - the fastest and most efficient way to design, deploy, track and maintain IT or other business processes within BMC Remedy applications. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Force Asignee Assignment
ITSM 7.03 p5 ARS 7.1 Is there a way to configure a support group so that on assignment of an incident an assignee must be specified? Reason: we have a few support groups that have 100's of members and group assignment would never make any sense. I know I could create a filter to enforce this rule but was wondering if ITSM can be configured to do it. Thank you. Frank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: RKM Issue
I have heard of this issue. Make sure you are on the latest RKM patch and if you already are then open a support ticket and get the latest hotfix for this. Alan BlakeKnowysis --- On Mon, 3/15/10, Kevin Begosh kbeg...@gmail.com wrote: From: Kevin Begosh kbeg...@gmail.com Subject: Re: RKM Issue To: arslist@ARSLIST.ORG Date: Monday, March 15, 2010, 12:48 PM ** This is what I did and the stepts I took This is what I did 1. Took publish document and click modify 2. This opened it up in draft status 3. I then modified the document and clicked save 4. I then took the draft document click modify 5. The I clicked on promote. 6. That then saved and closed out the article. 7. This brought me back to the main page 8. The draft article was no longer there. 9. I looked at the published article and it has the changes I made. 10. I reindexed the server and the draft version is showing up again. I looked in the RKM Data folder and the draft article document never left. It seems like the problem is once I put a published article in draft to modify I can never get that draft out besides if I manully delete it. Kevin Begosh On Mon, Mar 15, 2010 at 2:26 PM, Kevin Begosh kbeg...@gmail.com wrote: List, I am working with RKM 7.2.00.002, and I have published articles that I put back into draft to modify and then re-publish when I am done modifying it. The problem is that it keeps the copy of draft as well as the published one. I have re-indexed and it does not go away. Actually when I set the draft to publish it goes away but when I re-index it comes back. Has anyway else seen this. Am I doing something wrong with the document? ARS 7.1 pach 9 WIndows 2003 tomcat 5.5 -- Kevin Begosh -- Kevin Begosh _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Active Link Firing Question
Hi All, Currently I am looking at the performance of one of my table fields and have what may seem like an odd question. When you refresh a table which lists the Ticket Form, do any active links on the Ticket Form fire? Display, Window Loaded, Window Opened? I am pretty certain the answer is no but thought I would ask. ARS 6.3 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5335 (Phone) (315) 317.2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: DO NOT OPEN THE PREVIOUS EMAIL YOU GOT FROM ME
Alan, Can you be more specific about what email not to open? The last email sent to the list from Alan Abrams was at 9:37 AM on March 16th 2009. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Alan Abrams Sent: Tuesday, March 16, 2010 9:27 AM To: arslist@ARSLIST.ORG Subject: DO NOT OPEN THE PREVIOUS EMAIL YOU GOT FROM ME ** My gmail account got hacked last night. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Force Asignee Assignment
It is either all or nothing. Remember that with 100s of people in a group it is even more important to not assign to an individual if that person is out. -Original Message- From: Frank Caruso caruso.fr...@gmail.com To: arslist@ARSLIST.ORG Sent: Tue, Mar 16, 2010 9:52 am Subject: Force Asignee Assignment ** ITSM 7.03 p5 ARS 7.1 Is there a way to configure a support group so that on assignment of an incident an assignee must be specified? Reason: we have a few support groups that have 100's of members and group assignment would never make any sense. I know I could create a filter to enforce this rule but was wondering if ITSM can be configured to do it. Thank you. Frank _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Active Link Firing Question
Hi, The answer is no. No ACTL or FLTR can be triggered in the underlying table-form where the search is done. You may have ACTL connected to the table-field itself that may be triggered on row-choise. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, Currently I am looking at the performance of one of my table fields and have what may seem like an odd question. When you refresh a table which lists the Ticket Form, do any active links on the Ticket Form fire? Display, Window Loaded, Window Opened? I am pretty certain the answer is no but thought I would ask. ARS 6.3 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5335 (Phone) (315) 317.2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: RKM Issue
I had faced this exact same issue on an earlier version and if I remember correctly it was classified as a bug.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Kevin Begosh Sent: Monday, March 15, 2010 2:48 PM To: arslist@ARSLIST.ORG Subject: Re: RKM Issue ** This is what I did and the stepts I took This is what I did 1.Took publish document and click modify 2. This opened it up in draft status 3. I then modified the document and clicked save 4. I then took the draft document click modify 5. The I clicked on promote. 6. That then saved and closed out the article. 7. This brought me back to the main page 8. The draft article was no longer there. 9. I looked at the published article and it has the changes I made. 10. I reindexed the server and the draft version is showing up again. I looked in the RKM Data folder and the draft article document never left. It seems like the problem is once I put a published article in draft to modify I can never get that draft out besides if I manully delete it. Kevin Begosh On Mon, Mar 15, 2010 at 2:26 PM, Kevin Begosh kbeg...@gmail.com wrote: List, I am working with RKM 7.2.00.002, and I have published articles that I put back into draft to modify and then re-publish when I am done modifying it. The problem is that it keeps the copy of draft as well as the published one. I have re-indexed and it does not go away. Actually when I set the draft to publish it goes away but when I re-index it comes back. Has anyway else seen this. Am I doing something wrong with the document? ARS 7.1 pach 9 WIndows 2003 tomcat 5.5 -- Kevin Begosh -- Kevin Begosh _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: DO NOT OPEN THE PREVIOUS EMAIL YOU GOT FROM ME
it was spam selling electronic crap On 3/16/10, Shellman, David dave.shell...@tycoelectronics.com wrote: Alan, Can you be more specific about what email not to open? The last email sent to the list from Alan Abrams was at 9:37 AM on March 16th 2009. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Alan Abrams Sent: Tuesday, March 16, 2010 9:27 AM To: arslist@ARSLIST.ORG Subject: DO NOT OPEN THE PREVIOUS EMAIL YOU GOT FROM ME ** My gmail account got hacked last night. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ADM: Web site back up, more or less
Had some issues over the last few days with dns stuff. www.arslist.com will take you straight to the archives. currently www.arslist.org doesn't, still working on getting it to go where I tell it Dan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Remedy Reports Help
I'm hoping one of the experts on this list can help me. I have become the defacto Remedy Admin in my company since the official Administrator left a couple of years ago. I'm not a Remedy developer, but I have learned enough to keep the system afloat. Our installation is Remedy 5.1 (yes it's old and unsupported) I'm having an issue with some Crystal reports that have names and addresses hardcoded into them and they need to be modified. Simply put, my question is where are the Crystal report templates stored ? Are they kept in the database ? There is a Remedy Form which contains a View PO Button that is used to create a Report which is saved as a PDF and is then sent to Vendors. I need to modify the Crystal Template that creates the PDF. The View PO Button runs an Active Link which specifies the report name in the Report Information Tab. The Name field on the Report Information Tab contains the full path to the report, D:\Remedy Production\POReport.rpt. However that is a Windows directory path and our installation of Remedy is on Unix, so the information doesn't really help me. (actually it's confuses me) If I can find the template I can modify it, I have Crystal Reports. I just need to find the darn thing. Believe it or not nobody can tell me if we have a Crystal Reports Enterprise Server where the templates might be stored. I appreciate any help you might be able to offer. Thanks John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Change Template Not Triggering Approvals
I don't know what you are doing or not doing wrong, but I have the same version of ARS and ITSM that you do and I can create a change template with tasks and the approvers are being applied fine. It's probably time to start digging in your filter logs in the two instance you describe and try and find the difference in workflow behavior. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS Sent: Friday, March 12, 2010 6:01 PM To: arslist@ARSLIST.ORG Subject: Possibly spam: Change Template Not Triggering Approvals ** We have created an approval mapping record a change template. The Change Template has some tasks associated to it. But when I select the change template the approval mapping does not get triggered. But If I manually create a change with the EXACT same categories it works. Then I created a change and manually selected the categories manually added one task. Then I moved the change out of draft and the approval mapping did not trigger. I created a template that with the correct categories no task templates and the approvals triggered. Why are the approvals not triggering if there are tasks associated to the change before it leaves draft? Can anyone tell me what I might be doing wrong or is this a feature? ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.1 p 6 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org mailto:cparge...@lhs.org 1120 Building tel: 503-415-5149 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Admin tool crashing
Has anyone ever encountered this before? I am getting the following errors error every time I try to save a new object to the server from my Admin Tool or copy an existing object by doing a Save As : ARERR 303 ARERR 320 ARERR 323 ARERR 346 ARERR 366 Then it crashes my Admin tool. It does not matter what server I try it on it happens on every server. Now here is the funny part, when I go restart my Admin tool the object is on the server and fine so it is not lost but I don't understand why it keeps crashing on saving a New object or Save As object. I can update existing objects (Filters, Active Links, Forms, etc.) and no issues but when I try to add a new Filters, Active Links, Forms, etc. I get this error and my admin tool just crashes. According to the Error Messages Guide this error means that one of two conditions exists I am on the wrong server, which I can see how that is even possible since I am only logged on to one server or no object by that name exists, well since I creating the new object of course it would not be on the server This is not happening to anyone else on my team so it is isolated to my desktop only. I also have verified that there is not a space issue on our Oracle database and our server so that is not the issue. I am at my wits end trying to figure out why this is happening or how to correct this. I am running Admin Tool 7.1.00 Patch 008. We also use MS SourceSafe 2005. I uninstalled all my Remedy apps (User, Migrator, and Admin tool, etc.). I even uninstalled my SourceSafe app. I cleaned my registry and made sure there was no trace left of Remedy or SourceSafe on my desktop. I then rebooted and reinstalled them again and still I am having this issue. This just started to happen last week and I am pulling my hair out trying to get this resolved. Environment: Remedy Server Version: 7.1.00 Build 200708221849 Database: Oracle 10.2.0.4.0 - 64bi Server OS: SunOS 5.9 Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.commailto:mary.jo...@hp.com www.hp.comhttp://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are attachment: Picture (Device Independent Bitmap) 1.jpg
Re: Remedy Reports Help
Remedy Reports HelpJohn, There is a Reports attachment form where you will find what you want.. The data in that form configures the menu on the reporting application where these reports are launched from. Hope this helps you find what you are looking for.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Melillo, John Sent: Tuesday, March 16, 2010 10:55 AM To: arslist@ARSLIST.ORG Subject: Remedy Reports Help ** I'm hoping one of the experts on this list can help me. I have become the defacto Remedy Admin in my company since the official Administrator left a couple of years ago. I'm not a Remedy developer, but I have learned enough to keep the system afloat. Our installation is Remedy 5.1 (yes it's old and unsupported) I'm having an issue with some Crystal reports that have names and addresses hardcoded into them and they need to be modified. Simply put, my question is where are the Crystal report templates stored ? Are they kept in the database ? There is a Remedy Form which contains a View PO Button that is used to create a Report which is saved as a PDF and is then sent to Vendors. I need to modify the Crystal Template that creates the PDF. The View PO Button runs an Active Link which specifies the report name in the Report Information Tab. The Name field on the Report Information Tab contains the full path to the report, D:\Remedy Production\POReport.rpt. However that is a Windows directory path and our installation of Remedy is on Unix, so the information doesn't really help me. (actually it's confuses me) If I can find the template I can modify it, I have Crystal Reports. I just need to find the darn thing. Believe it or not nobody can tell me if we have a Crystal Reports Enterprise Server where the templates might be stored. I appreciate any help you might be able to offer. Thanks John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Remedy Reports Help
What does the location field have? If it says Reporting Form then open a form called Reports and you will see the DEF of the report as an attachment. On Tue, Mar 16, 2010 at 5:54 PM, Melillo, John john.meli...@acs-inc.comwrote: ** I'm hoping one of the experts on this list can help me. I have become the defacto Remedy Admin in my company since the official Administrator left a couple of years ago. I'm not a Remedy developer, but I have learned enough to keep the system afloat. Our installation is Remedy 5.1 (yes it's old and unsupported) I'm having an issue with some Crystal reports that have names and addresses hardcoded into them and they need to be modified. Simply put, my question is where are the Crystal report templates stored ? Are they kept in the database ? There is a Remedy Form which contains a View PO Button that is used to create a Report which is saved as a PDF and is then sent to Vendors. I need to modify the Crystal Template that creates the PDF. The View PO Button runs an Active Link which specifies the report name in the Report Information Tab. The Name field on the Report Information Tab contains the full path to the report, D:\Remedy Production\POReport.rpt. However that is a Windows directory path and our installation of Remedy is on Unix, so the information doesn’t really help me. (actually it's confuses me) If I can find the template I can modify it, I have Crystal Reports. I just need to find the darn thing. Believe it or not nobody can tell me if we have a Crystal Reports Enterprise Server where the templates might be stored. I appreciate any help you might be able to offer. Thanks John _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Admin tool crashing
I wonder if one of the servers you are connected to has a connectivity issue. Try them one at a time to isolate. Rick -Original Message- From: Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.com Date: Tue, 16 Mar 2010 15:06:40 To: arslist@ARSLIST.ORG Subject: Admin tool crashing Has anyone ever encountered this before? I am getting the following errors error every time I try to save a new object to the server from my Admin Tool or copy an existing object by doing a Save As : ARERR 303 ARERR 320 ARERR 323 ARERR 346 ARERR 366 Then it crashes my Admin tool. It does not matter what server I try it on it happens on every server. Now here is the funny part, when I go restart my Admin tool the object is on the server and fine so it is not lost but I don't understand why it keeps crashing on saving a New object or Save As object. I can update existing objects (Filters, Active Links, Forms, etc.) and no issues but when I try to add a new Filters, Active Links, Forms, etc. I get this error and my admin tool just crashes. According to the Error Messages Guide this error means that one of two conditions exists I am on the wrong server, which I can see how that is even possible since I am only logged on to one server or no object by that name exists, well since I creating the new object of course it would not be on the server This is not happening to anyone else on my team so it is isolated to my desktop only. I also have verified that there is not a space issue on our Oracle database and our server so that is not the issue. I am at my wits end trying to figure out why this is happening or how to correct this. I am running Admin Tool 7.1.00 Patch 008. We also use MS SourceSafe 2005. I uninstalled all my Remedy apps (User, Migrator, and Admin tool, etc.). I even uninstalled my SourceSafe app. I cleaned my registry and made sure there was no trace left of Remedy or SourceSafe on my desktop. I then rebooted and reinstalled them again and still I am having this issue. This just started to happen last week and I am pulling my hair out trying to get this resolved. Environment: Remedy Server Version: 7.1.00 Build 200708221849 Database: Oracle 10.2.0.4.0 - 64bi Server OS: SunOS 5.9 Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.commailto:mary.jo...@hp.com www.hp.comhttp://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Force Asignee Assignment
Hi Frank, You can do auto-assignment by group. I have tried it and it works. If you open the Object List and search for Assignment Engine Administration. In there you can create new rules for auto-assignment and have it only fire for certain groups. Hope this helps! Greg From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, March 16, 2010 8:53 AM To: arslist@ARSLIST.ORG Subject: Force Asignee Assignment ** ITSM 7.03 p5 ARS 7.1 Is there a way to configure a support group so that on assignment of an incident an assignee must be specified? Reason: we have a few support groups that have 100's of members and group assignment would never make any sense. I know I could create a filter to enforce this rule but was wondering if ITSM can be configured to do it. Thank you. Frank _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ARSPerl on RedHat Linux Question
Hello ARS-Listeners, I am having difficult in installing ARSPerl 1.91 on Linux. Has anyone successfully performed this install on this version? I am trying to install ARSPerl 1.91 on Red Hat Enterprise Linux Server release 5.4 (Tikanga) Linux 2.6.18-164.11.1.el5 GNU/Linux I am asking you because you have had success with this on Linux on the past. The ARSPerl installer fails because of the ar. h file. It picked a line out I am using the 7.5 API Library. My error is: cant map deprecated to an artype for AR_SERVER_INFO_FT_COLLECTION_DIR something went wrong when i ran /usr/bin/perl infra/exsi.pl /usr2/api75p2/api/include/ar.h serverTypeInfoHints.h (rv = 2304, expected 0) at Makefile.PL line 242. Anyone have any ideas of what has to be modified in the vanilla ar.h file to Should I be using a different ARSPerl version? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
AW: ARSPerl on RedHat Linux Question
William, exsi.pl tries to determine the datatype for the AR_SERVER_INFO_* tags out of the comment after the #define. In most cases this works fine, but there are some lines which does not follow the conventions. Try to add the datatype as first word in the comment like this #define AR_SERVER_INFO_FT_COLLECTION_DIR 231 /* char deprecated - scheduled for */ /* removal in future release */ #define AR_SERVER_INFO_FT_CONFIGURATION_DIR 232 /* char deprecated - scheduled for */ /* removal in future release */ #define AR_SERVER_INFO_FT_TEMP_DIR 233 /* char deprecated - scheduled for */ There may be some other lines that have to be adjusted. HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von William Abdo Gesendet: Dienstag, 16. März 2010 16:22 An: arslist@ARSLIST.ORG Betreff: ARSPerl on RedHat Linux Question ** Hello ARS-Listeners, I am having difficult in installing ARSPerl 1.91 on Linux. Has anyone successfully performed this install on this version? I am trying to install ARSPerl 1.91 on Red Hat Enterprise Linux Server release 5.4 (Tikanga) Linux 2.6.18-164.11.1.el5 GNU/Linux I am asking you because you have had success with this on Linux on the past. The ARSPerl installer fails because of the ar. h file. It picked a line out I am using the 7.5 API Library. My error is: cant map deprecated to an artype for AR_SERVER_INFO_FT_COLLECTION_DIR something went wrong when i ran /usr/bin/perl infra/exsi.pl /usr2/api75p2/api/include/ar.h serverTypeInfoHints.h (rv = 2304, expected 0) at Makefile.PL line 242. Anyone have any ideas of what has to be modified in the vanilla ar.h file to Should I be using a different ARSPerl version? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Admin tool crashing
Yes, already tried that and no luck. I only log into a single server at a time. The way I know I do that is my password on each is different so I don't log into several servers at the same time. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, March 16, 2010 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing I wonder if one of the servers you are connected to has a connectivity issue. Try them one at a time to isolate. Rick -Original Message- From: Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.com Date: Tue, 16 Mar 2010 15:06:40 To: arslist@ARSLIST.ORG Subject: Admin tool crashing Has anyone ever encountered this before? I am getting the following errors error every time I try to save a new object to the server from my Admin Tool or copy an existing object by doing a Save As : ARERR 303 ARERR 320 ARERR 323 ARERR 346 ARERR 366 Then it crashes my Admin tool. It does not matter what server I try it on it happens on every server. Now here is the funny part, when I go restart my Admin tool the object is on the server and fine so it is not lost but I don't understand why it keeps crashing on saving a New object or Save As object. I can update existing objects (Filters, Active Links, Forms, etc.) and no issues but when I try to add a new Filters, Active Links, Forms, etc. I get this error and my admin tool just crashes. According to the Error Messages Guide this error means that one of two conditions exists I am on the wrong server, which I can see how that is even possible since I am only logged on to one server or no object by that name exists, well since I creating the new object of course it would not be on the server This is not happening to anyone else on my team so it is isolated to my desktop only. I also have verified that there is not a space issue on our Oracle database and our server so that is not the issue. I am at my wits end trying to figure out why this is happening or how to correct this. I am running Admin Tool 7.1.00 Patch 008. We also use MS SourceSafe 2005. I uninstalled all my Remedy apps (User, Migrator, and Admin tool, etc.). I even uninstalled my SourceSafe app. I cleaned my registry and made sure there was no trace left of Remedy or SourceSafe on my desktop. I then rebooted and reinstalled them again and still I am having this issue. This just started to happen last week and I am pulling my hair out trying to get this resolved. Environment: Remedy Server Version: 7.1.00 Build 200708221849 Database: Oracle 10.2.0.4.0 - 64bi Server OS: SunOS 5.9 Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.commailto:mary.jo...@hp.com www.hp.comhttp://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Admin tool crashing
Hi Chris Is the NAME of the server you're logging in to correct? It obviously is correct in terms of DNS (or you wouldn't be able to log in), but is it one of the names that the server knows itself by? Is it in the ar.conf/cfg as a defined IP Name? HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 3:47 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Yes, already tried that and no luck. I only log into a single server at a time. The way I know I do that is my password on each is different so I don't log into several servers at the same time. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, March 16, 2010 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing I wonder if one of the servers you are connected to has a connectivity issue. Try them one at a time to isolate. Rick -Original Message- From: Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.com Date: Tue, 16 Mar 2010 15:06:40 To: arslist@ARSLIST.ORG Subject: Admin tool crashing Has anyone ever encountered this before? I am getting the following errors error every time I try to save a new object to the server from my Admin Tool or copy an existing object by doing a Save As : ARERR 303 ARERR 320 ARERR 323 ARERR 346 ARERR 366 Then it crashes my Admin tool. It does not matter what server I try it on it happens on every server. Now here is the funny part, when I go restart my Admin tool the object is on the server and fine so it is not lost but I don't understand why it keeps crashing on saving a New object or Save As object. I can update existing objects (Filters, Active Links, Forms, etc.) and no issues but when I try to add a new Filters, Active Links, Forms, etc. I get this error and my admin tool just crashes. According to the Error Messages Guide this error means that one of two conditions exists I am on the wrong server, which I can see how that is even possible since I am only logged on to one server or no object by that name exists, well since I creating the new object of course it would not be on the server This is not happening to anyone else on my team so it is isolated to my desktop only. I also have verified that there is not a space issue on our Oracle database and our server so that is not the issue. I am at my wits end trying to figure out why this is happening or how to correct this. I am running Admin Tool 7.1.00 Patch 008. We also use MS SourceSafe 2005. I uninstalled all my Remedy apps (User, Migrator, and Admin tool, etc.). I even uninstalled my SourceSafe app. I cleaned my registry and made sure there was no trace left of Remedy or SourceSafe on my desktop. I then rebooted and reinstalled them again and still I am having this issue. This just started to happen last week and I am pulling my hair out trying to get this resolved. Environment: Remedy Server Version: 7.1.00 Build 200708221849 Database: Oracle 10.2.0.4.0 - 64bi Server OS: SunOS 5.9 Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.commailto:mary.jo...@hp.com www.hp.comhttp://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake.
Re: DO NOT OPEN THE PREVIOUS EMAIL YOU GOT FROM ME
gmail also filtered it as spam. On Tue, Mar 16, 2010 at 7:42 AM, Warren Baltimore warrenbaltim...@gmail.com wrote: it was spam selling electronic crap On 3/16/10, Shellman, David dave.shell...@tycoelectronics.com wrote: Alan, Can you be more specific about what email not to open? The last email sent to the list from Alan Abrams was at 9:37 AM on March 16th 2009. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Alan Abrams Sent: Tuesday, March 16, 2010 9:27 AM To: arslist@ARSLIST.ORG Subject: DO NOT OPEN THE PREVIOUS EMAIL YOU GOT FROM ME ** My gmail account got hacked last night. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Admin tool crashing
Ok, checked that and it is correct. I am logging in with the exact server name, the one the server knows itself by. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Tuesday, March 16, 2010 10:59 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Hi Chris Is the NAME of the server you're logging in to correct? It obviously is correct in terms of DNS (or you wouldn't be able to log in), but is it one of the names that the server knows itself by? Is it in the ar.conf/cfg as a defined IP Name? HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 3:47 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Yes, already tried that and no luck. I only log into a single server at a time. The way I know I do that is my password on each is different so I don't log into several servers at the same time. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, March 16, 2010 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing I wonder if one of the servers you are connected to has a connectivity issue. Try them one at a time to isolate. Rick -Original Message- From: Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.com Date: Tue, 16 Mar 2010 15:06:40 To: arslist@ARSLIST.ORG Subject: Admin tool crashing Has anyone ever encountered this before? I am getting the following errors error every time I try to save a new object to the server from my Admin Tool or copy an existing object by doing a Save As : ARERR 303 ARERR 320 ARERR 323 ARERR 346 ARERR 366 Then it crashes my Admin tool. It does not matter what server I try it on it happens on every server. Now here is the funny part, when I go restart my Admin tool the object is on the server and fine so it is not lost but I don't understand why it keeps crashing on saving a New object or Save As object. I can update existing objects (Filters, Active Links, Forms, etc.) and no issues but when I try to add a new Filters, Active Links, Forms, etc. I get this error and my admin tool just crashes. According to the Error Messages Guide this error means that one of two conditions exists I am on the wrong server, which I can see how that is even possible since I am only logged on to one server or no object by that name exists, well since I creating the new object of course it would not be on the server This is not happening to anyone else on my team so it is isolated to my desktop only. I also have verified that there is not a space issue on our Oracle database and our server so that is not the issue. I am at my wits end trying to figure out why this is happening or how to correct this. I am running Admin Tool 7.1.00 Patch 008. We also use MS SourceSafe 2005. I uninstalled all my Remedy apps (User, Migrator, and Admin tool, etc.). I even uninstalled my SourceSafe app. I cleaned my registry and made sure there was no trace left of Remedy or SourceSafe on
Re: Admin tool crashing
I've had this happen before but it was a while back and my memory isn't what it used to be... Has your machine received a java update? I think that messed me up before, not sure if it was this issue or note. You might want to compare your java version against your peers' machines. I will check my email archive and see if I can find an old thread from when this happened to me... Jason -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Ok, checked that and it is correct. I am logging in with the exact server name, the one the server knows itself by. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Tuesday, March 16, 2010 10:59 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Hi Chris Is the NAME of the server you're logging in to correct? It obviously is correct in terms of DNS (or you wouldn't be able to log in), but is it one of the names that the server knows itself by? Is it in the ar.conf/cfg as a defined IP Name? HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 3:47 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Yes, already tried that and no luck. I only log into a single server at a time. The way I know I do that is my password on each is different so I don't log into several servers at the same time. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, March 16, 2010 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing I wonder if one of the servers you are connected to has a connectivity issue. Try them one at a time to isolate. Rick -Original Message- From: Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.com Date: Tue, 16 Mar 2010 15:06:40 To: arslist@ARSLIST.ORG Subject: Admin tool crashing Has anyone ever encountered this before? I am getting the following errors error every time I try to save a new object to the server from my Admin Tool or copy an existing object by doing a Save As : ARERR 303 ARERR 320 ARERR 323 ARERR 346 ARERR 366 Then it crashes my Admin tool. It does not matter what server I try it on it happens on every server. Now here is the funny part, when I go restart my Admin tool the object is on the server and fine so it is not lost but I don't understand why it keeps crashing on saving a New object or Save As object. I can update existing objects (Filters, Active Links, Forms, etc.) and no issues but when I try to add a new Filters, Active Links, Forms, etc. I get this error and my admin tool just crashes. According to the Error Messages Guide this error means that one of two conditions exists I am on the wrong server, which I can see how that is even possible since I am only logged on to one server or no object by that name
Re: Active Link Firing Question
** This is off topic from the original question, but wouldn't any Get-Entry filters on the underlying form fire when a row in the table was selected - meaning its possible that some filters could get triggered. Thad Esser Remedy Developer From: Misi Mladoniczky m...@rrr.se To: arslist@ARSLIST.ORG Date: 03/16/2010 07:36 AM Subject: Re: Active Link Firing Question Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Hi, The answer is no. No ACTL or FLTR can be triggered in the underlying table-form where the search is done. You may have ACTL connected to the table-field itself that may be triggered on row-choise. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, Currently I am looking at the performance of one of my table fields and have what may seem like an odd question. When you refresh a table which lists the Ticket Form, do any active links on the Ticket Form fire? Display, Window Loaded, Window Opened? I am pretty certain the answer is no but thought I would ask. ARS 6.3 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5335 (Phone) (315) 317.2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: RKM Issue
yes it is a bug on 7.2 patch 2, fix is to go to patch 3. Just found that out. On Tue, Mar 16, 2010 at 7:10 AM, Alan Blake alan_knowly...@yahoo.comwrote: ** I have heard of this issue. Make sure you are on the latest RKM patch and if you already are then open a support ticket and get the latest hotfix for this. Alan Blake Knowysis --- On *Mon, 3/15/10, Kevin Begosh kbeg...@gmail.com* wrote: From: Kevin Begosh kbeg...@gmail.com Subject: Re: RKM Issue To: arslist@ARSLIST.ORG Date: Monday, March 15, 2010, 12:48 PM ** This is what I did and the stepts I took This is what I did 1.Took publish document and click modify 2. This opened it up in draft status 3. I then modified the document and clicked save 4. I then took the draft document click modify 5. The I clicked on promote. 6. That then saved and closed out the article. 7. This brought me back to the main page 8. The draft article was no longer there. 9. I looked at the published article and it has the changes I made. 10. I reindexed the server and the draft version is showing up again. I looked in the RKM Data folder and the draft article document never left. It seems like the problem is once I put a published article in draft to modify I can never get that draft out besides if I manully delete it. Kevin Begosh On Mon, Mar 15, 2010 at 2:26 PM, Kevin Begosh kbeg...@gmail.comhttp://mc/compose?to=kbeg...@gmail.com wrote: List, I am working with RKM 7.2.00.002, and I have published articles that I put back into draft to modify and then re-publish when I am done modifying it. The problem is that it keeps the copy of draft as well as the published one. I have re-indexed and it does not go away. Actually when I set the draft to publish it goes away but when I re-index it comes back. Has anyway else seen this. Am I doing something wrong with the document? ARS 7.1 pach 9 WIndows 2003 tomcat 5.5 -- Kevin Begosh -- Kevin Begosh _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARSPerl on RedHat Linux Question
Thank You Conny, That did get be past the “datatype” errors with your assistance . I did encounter a new error: gcc -c -I/usr2/api75p2/api/include -D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe -Wdeclaration-after-statement -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic -fasynchronous-unwind-tables -DVERSION=\1.91\ -DXS_VERSION=\1.91\ -fPIC -I/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE -g -Wno-unused-variable -Wuninitialized -DARS32 -DARS452 -malign-double -DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50 ARS.c ARS.xs: In function ‘XS_ARS_ars_GetActiveLink’: ARS.xs:1392: warning: passing argument 19 of ‘ARGetActiveLink’ from incompatible pointer type ARS.xs:1392: error: too few arguments to function ‘ARGetActiveLink’ ARS.xs: In function ‘XS_ARS_ars_CreateActiveLink’: ARS.xs:5260: warning: passing argument 17 of ‘ARCreateActiveLink’ makes integer from pointer without a cast ARS.xs:5260: error: too few arguments to function ‘ARCreateActiveLink’ ARS.xs: In function ‘XS_ARS_ars_SetActiveLink’: ARS.xs:5431: warning: passing argument 18 of ‘ARSetActiveLink’ from incompatible pointer type ARS.xs:5431: error: too few arguments to function ‘ARSetActiveLink’ make: *** [ARS.o] Error 1 Does anyone know how to get past this error: too few arguments to function? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Tuesday, March 16, 2010 11:42 AM To: arslist@ARSLIST.ORG Subject: AW: ARSPerl on RedHat Linux Question ** William, exsi.pl tries to determine the datatype for the AR_SERVER_INFO_* tags out of the comment after the #define. In most cases this works fine, but there are some lines which does not follow the conventions. Try to add the datatype as first word in the comment like this #define AR_SERVER_INFO_FT_COLLECTION_DIR 231 /* char deprecated - scheduled for */ /* removal in future release */ #define AR_SERVER_INFO_FT_CONFIGURATION_DIR 232 /* char deprecated - scheduled for */ /* removal in future release */ #define AR_SERVER_INFO_FT_TEMP_DIR 233 /* char deprecated - scheduled for */ There may be some other lines that have to be adjusted. HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von William Abdo Gesendet: Dienstag, 16. März 2010 16:22 An: arslist@ARSLIST.ORG Betreff: ARSPerl on RedHat Linux Question ** Hello ARS-Listeners, I am having difficult in installing ARSPerl 1.91 on Linux. Has anyone successfully performed this install on this version? I am trying to install ARSPerl 1.91 on Red Hat Enterprise Linux Server release 5.4 (Tikanga) Linux 2.6.18-164.11.1.el5 GNU/Linux I am asking you because you have had success with this on Linux on the past. The ARSPerl installer fails because of the ar. h file. It picked a line out I am using the 7.5 API Library. My error is: cant map deprecated to an artype for AR_SERVER_INFO_FT_COLLECTION_DIR something went wrong when i ran /usr/bin/perl infra/exsi.pl /usr2/api75p2/api/include/ar.h serverTypeInfoHints.h (rv = 2304, expected 0) at Makefile.PL line 242. Anyone have any ideas of what has to be modified in the vanilla ar.h file to Should I be using a different ARSPerl version? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Re: Force Asignee Assignment
We are not using the assignment engine - left out that detail. I was looking for a way to force the user who is reassigning the issue to pick an assignee. On Tue, Mar 16, 2010 at 6:20 PM, Greg Donalson cdonal...@slb.com wrote: ** Hi Frank, You can do auto-assignment by group. I have tried it and it works. If you open the Object List and search for Assignment Engine Administration. In there you can create new rules for auto-assignment and have it only fire for certain groups. Hope this helps! Greg *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Frank Caruso *Sent:* Tuesday, March 16, 2010 8:53 AM *To:* arslist@ARSLIST.ORG *Subject:* Force Asignee Assignment ** ITSM 7.03 p5 ARS 7.1 Is there a way to configure a support group so that on assignment of an incident an assignee must be specified? Reason: we have a few support groups that have 100's of members and group assignment would never make any sense. I know I could create a filter to enforce this rule but was wondering if ITSM can be configured to do it. Thank you. Frank _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARSPerl on RedHat Linux Question
Change source code or compile with the correct API library / headers. When the API changes (in this case to 7.5) you cannot use the old api Perl source code without changes. The changes are generally minor. I have not done this for this release but have done so for a previous release. (and the error will be in the same f()). The Perl source code will have some #ifdef against the API version. Generally wf functions do change from release to release. You can either wait for the Perl source to change or change it yourself. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:ben.cher...@softwaretoolhouse.com ben.cher...@softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Abdo Sent: March 16, 2010 5:34 PM To: arslist@ARSLIST.ORG Subject: Re: ARSPerl on RedHat Linux Question Thank You Conny, That did get be past the “datatype” errors with your assistance . I did encounter a new error: gcc -c -I/usr2/api75p2/api/include -D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe -Wdeclaration-after-statement -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic -fasynchronous-unwind-tables -DVERSION=\1.91\ -DXS_VERSION=\1.91\ -fPIC -I/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE -g -Wno-unused-variable -Wuninitialized -DARS32 -DARS452 -malign-double -DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50 ARS.c ARS.xs: In function ‘XS_ARS_ars_GetActiveLink’: ARS.xs:1392: warning: passing argument 19 of ‘ARGetActiveLink’ from incompatible pointer type ARS.xs:1392: error: too few arguments to function ‘ARGetActiveLink’ ARS.xs: In function ‘XS_ARS_ars_CreateActiveLink’: ARS.xs:5260: warning: passing argument 17 of ‘ARCreateActiveLink’ makes integer from pointer without a cast ARS.xs:5260: error: too few arguments to function ‘ARCreateActiveLink’ ARS.xs: In function ‘XS_ARS_ars_SetActiveLink’: ARS.xs:5431: warning: passing argument 18 of ‘ARSetActiveLink’ from incompatible pointer type ARS.xs:5431: error: too few arguments to function ‘ARSetActiveLink’ make: *** [ARS.o] Error 1 Does anyone know how to get past this error: too few arguments to function? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Tuesday, March 16, 2010 11:42 AM To: arslist@ARSLIST.ORG Subject: AW: ARSPerl on RedHat Linux Question ** William, exsi.pl tries to determine the datatype for the AR_SERVER_INFO_* tags out of the comment after the #define. In most cases this works fine, but there are some lines which does not follow the conventions. Try to add the datatype as first word in the comment like this #define AR_SERVER_INFO_FT_COLLECTION_DIR 231 /* char deprecated - scheduled for */ /* removal in future release */ #define AR_SERVER_INFO_FT_CONFIGURATION_DIR 232 /* char deprecated - scheduled for */ /* removal in future release */ #define AR_SERVER_INFO_FT_TEMP_DIR 233 /* char deprecated - scheduled for */ There may be some other lines that have to be adjusted. HTH Kind Regards Conny _ Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von William Abdo Gesendet: Dienstag, 16. März 2010 16:22 An: arslist@ARSLIST.ORG Betreff: ARSPerl on RedHat Linux Question ** Hello ARS-Listeners, I am having difficult in installing ARSPerl 1.91 on Linux. Has anyone successfully performed this install on this version? I am trying to install ARSPerl 1.91 on Red Hat Enterprise Linux Server release 5.4 (Tikanga) Linux 2.6.18-164.11.1.el5 GNU/Linux I am asking you because you have had success with this on Linux on the past. The ARSPerl installer fails because of the ar. h file. It picked a line out I am using the 7.5 API Library. My error is: cant map deprecated to an artype for AR_SERVER_INFO_FT_COLLECTION_DIR something went wrong when i ran /usr/bin/perl infra/exsi.pl
Re: Admin tool crashing
Hi Christopher, Here is something else to try that I ran into. If this is the Developer Studio tool, Did you change the devstudio.ini file settings for the max memory to with -Xms1280m -Xmx1280m That will crash it for sure if the values are too high. If your using the original tool than you may need to reinstall because of a corrupt dll. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Yes, already tried that and no luck. I only log into a single server at a time. The way I know I do that is my password on each is different so I don't log into several servers at the same time. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, March 16, 2010 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing I wonder if one of the servers you are connected to has a connectivity issue. Try them one at a time to isolate. Rick -Original Message- From: Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.com Date: Tue, 16 Mar 2010 15:06:40 To: arslist@ARSLIST.ORG Subject: Admin tool crashing Has anyone ever encountered this before? I am getting the following errors error every time I try to save a new object to the server from my Admin Tool or copy an existing object by doing a Save As : ARERR 303 ARERR 320 ARERR 323 ARERR 346 ARERR 366 Then it crashes my Admin tool. It does not matter what server I try it on it happens on every server. Now here is the funny part, when I go restart my Admin tool the object is on the server and fine so it is not lost but I don't understand why it keeps crashing on saving a New object or Save As object. I can update existing objects (Filters, Active Links, Forms, etc.) and no issues but when I try to add a new Filters, Active Links, Forms, etc. I get this error and my admin tool just crashes. According to the Error Messages Guide this error means that one of two conditions exists I am on the wrong server, which I can see how that is even possible since I am only logged on to one server or no object by that name exists, well since I creating the new object of course it would not be on the server This is not happening to anyone else on my team so it is isolated to my desktop only. I also have verified that there is not a space issue on our Oracle database and our server so that is not the issue. I am at my wits end trying to figure out why this is happening or how to correct this. I am running Admin Tool 7.1.00 Patch 008. We also use MS SourceSafe 2005. I uninstalled all my Remedy apps (User, Migrator, and Admin tool, etc.). I even uninstalled my SourceSafe app. I cleaned my registry and made sure there was no trace left of Remedy or SourceSafe on my desktop. I then rebooted and reinstalled them again and still I am having this issue. This just started to happen last week and I am pulling my hair out trying to get this resolved. Environment: Remedy Server Version: 7.1.00 Build 200708221849 Database: Oracle 10.2.0.4.0 - 64bi Server OS: SunOS 5.9 Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.commailto:mary.jo...@hp.com www.hp.comhttp://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake.
Re: Admin tool crashing
No Java update in over a year. Still running the same version. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason) Sent: Tuesday, March 16, 2010 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing I've had this happen before but it was a while back and my memory isn't what it used to be... Has your machine received a java update? I think that messed me up before, not sure if it was this issue or note. You might want to compare your java version against your peers' machines. I will check my email archive and see if I can find an old thread from when this happened to me... Jason -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Ok, checked that and it is correct. I am logging in with the exact server name, the one the server knows itself by. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Tuesday, March 16, 2010 10:59 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Hi Chris Is the NAME of the server you're logging in to correct? It obviously is correct in terms of DNS (or you wouldn't be able to log in), but is it one of the names that the server knows itself by? Is it in the ar.conf/cfg as a defined IP Name? HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 3:47 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Yes, already tried that and no luck. I only log into a single server at a time. The way I know I do that is my password on each is different so I don't log into several servers at the same time. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, March 16, 2010 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing I wonder if one of the servers you are connected to has a connectivity issue. Try them one at a time to isolate. Rick -Original Message- From: Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.com Date:
Re: ARSPerl on RedHat Linux Question
Hello Ben Chemys, Thank you for your answer I have a couple more questions if you don’t mind. When you say Generally Minor, this would inspire me to try the mods, since I really need this to work on this Linux platform. Is there an older API version that works with both 7.5 Remedy and ARSPerl 1.91? I am not aware of a newer version of the Perl API than 1.91, is there one? If I were to attempt to modify the ARSPerl as mentioned in your email. Understanding the full extent of what I need to change is the real question here. Can you be a little more descriptive of the types of things I need to look at here? Maybe a small example or list if applicable? Any and all help is appreciated. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: Tuesday, March 16, 2010 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: ARSPerl on RedHat Linux Question ** Change source code or compile with the correct API library / headers. When the API changes (in this case to 7.5) you cannot use the old api Perl source code without changes. The changes are generally minor. I have not done this for this release but have done so for a previous release. (and the error will be in the same f()). The Perl source code will have some #ifdef against the API version. Generally wf functions do change from release to release. You can either wait for the Perl source to change or change it yourself. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: ben.cher...@softwaretoolhouse.com mailto:ben.cher...@softwaretoolhouse.com Web: www.softwaretoolhouse.com http://www.softwaretoolhouse.com/ Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Abdo Sent: March 16, 2010 5:34 PM To: arslist@ARSLIST.ORG Subject: Re: ARSPerl on RedHat Linux Question Thank You Conny, That did get be past the “datatype” errors with your assistance . I did encounter a new error: gcc -c -I/usr2/api75p2/api/include -D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe -Wdeclaration-after-statement -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic -fasynchronous-unwind-tables -DVERSION=\1.91\ -DXS_VERSION=\1.91\ -fPIC -I/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE -g -Wno-unused-variable -Wuninitialized -DARS32 -DARS452 -malign-double -DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50 ARS.c ARS.xs: In function ‘XS_ARS_ars_GetActiveLink’: ARS.xs:1392: warning: passing argument 19 of ‘ARGetActiveLink’ from incompatible pointer type ARS.xs:1392: error: too few arguments to function ‘ARGetActiveLink’ ARS.xs: In function ‘XS_ARS_ars_CreateActiveLink’: ARS.xs:5260: warning: passing argument 17 of ‘ARCreateActiveLink’ makes integer from pointer without a cast ARS.xs:5260: error: too few arguments to function ‘ARCreateActiveLink’ ARS.xs: In function ‘XS_ARS_ars_SetActiveLink’: ARS.xs:5431: warning: passing argument 18 of ‘ARSetActiveLink’ from incompatible pointer type ARS.xs:5431: error: too few arguments to function ‘ARSetActiveLink’ make: *** [ARS.o] Error 1 Does anyone know how to get past this error: too few arguments to function? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Tuesday, March 16, 2010 11:42 AM To: arslist@ARSLIST.ORG Subject: AW: ARSPerl on RedHat Linux Question ** William, exsi.pl tries to determine the datatype for the AR_SERVER_INFO_* tags out of the comment after the #define. In most cases this works fine, but there are some lines which does not follow the conventions. Try to add the datatype as first word in the comment like this #define AR_SERVER_INFO_FT_COLLECTION_DIR 231 /* char deprecated - scheduled for */ /* removal in future release */ #define AR_SERVER_INFO_FT_CONFIGURATION_DIR 232 /* char deprecated - scheduled for */ /* removal in future release */ #define
Re: Advance Interface Form - really basic question
Thanks Simon. I work for an extremely frugal company and the company would much rather I just trudge through this than get any help that costs real money. On Mar 15, 3:16 am, Simon Urquhart surquh...@abydos-workflow.com wrote: Hi Christine, Just noticed your entry on the ARSList about Advanced Interface Forms. You may want to consider Abydos Designer as an alternative since this provides all the functionality available in the AIF through a simple drag-and-drop process construction interface with pre-configured integration to SRM 2.2, 7.5 and 7.6. No need to create any PDTs , AOTs or Change templates, just create the processes you need with encapsulated data and map it onto your SRD. Please get in touch if you would like to find out more or you can visit our website athttp://www.abydos-workflow.com Kind regards, The Abydos Team. Tel:+44 (0)1582 400127 US Freephone: 866-635-4358 Fax: +44 (0)1582 450260 Email: i...@abydos-workflow.com Web:http://www.abydos-workflow.com Abydos Analyser - the quickest way to analyse, document, edit and graphically present workflow rules within BMC Remedy applications. Abydos Designer - the fastest and most efficient way to design, deploy, track and maintain IT or other business processes within BMC Remedy applications. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARSPerl on RedHat Linux Question
There's a developer version available on sourceforge that can be compiled against the 7.5 API. This version can be retrieved using CVS, see http://sourceforge.net/scm/?type=cvsgroup_id=116013 There have been, however, problems getting it to run with the 64-bit Linux libraries (acknowledged by BMC as a product defect). Regards, Thilo On 16.03.2010 18:16, William Abdo wrote: Hello Ben Chemys, Thank you for your answer I have a couple more questions if you don’t mind. When you say Generally Minor, this would inspire me to try the mods, since I really need this to work on this Linux platform. Is there an older API version that works with both 7.5 Remedy and ARSPerl 1.91? I am not aware of a newer version of the Perl API than 1.91, is there one? If I were to attempt to modify the ARSPerl as mentioned in your email. Understanding the full extent of what I need to change is the real question here. Can you be a little more descriptive of the types of things I need to look at here? Maybe a small example or list if applicable? Any and all help is appreciated. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 *From:* Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] *On Behalf Of *Ben Chernys *Sent:* Tuesday, March 16, 2010 12:46 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARSPerl on RedHat Linux Question ** Change source code or compile with the correct API library / headers. When the API changes (in this case to 7.5) you cannot use the old api Perl source code without changes. The changes are generally minor. I have not done this for this release but have done so for a previous release. (and the error will be in the same f()). The Perl source code will have some #ifdef against the API version. Generally wf functions do change from release to release. You can either wait for the Perl source to change or change it yourself. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: ben.cher...@softwaretoolhouse.com mailto:ben.cher...@softwaretoolhouse.com Web: www.softwaretoolhouse.com http://www.softwaretoolhouse.com/ Check out Software Tool House's free Diary Editor. *Meta-Update**,* our premium ARS Data tool, lets you automate your imports, migrations, *in no time at all*, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ *From:* Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] *On Behalf Of *William Abdo *Sent:* March 16, 2010 5:34 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARSPerl on RedHat Linux Question Thank You Conny, That did get be past the “datatype” errors with your assistance . I did encounter a new error: gcc -c -I/usr2/api75p2/api/include -D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe -Wdeclaration-after-statement -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic -fasynchronous-unwind-tables -DVERSION=\1.91\ -DXS_VERSION=\1.91\ -fPIC -I/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE -g -Wno-unused-variable -Wuninitialized -DARS32 -DARS452 -malign-double -DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50 ARS.c ARS.xs: In function ‘XS_ARS_ars_GetActiveLink’: ARS.xs:1392: warning: passing argument 19 of ‘ARGetActiveLink’ from incompatible pointer type ARS.xs:1392: error: too few arguments to function ‘ARGetActiveLink’ ARS.xs: In function ‘XS_ARS_ars_CreateActiveLink’: ARS.xs:5260: warning: passing argument 17 of ‘ARCreateActiveLink’ makes integer from pointer without a cast ARS.xs:5260: error: too few arguments to function ‘ARCreateActiveLink’ ARS.xs: In function ‘XS_ARS_ars_SetActiveLink’: ARS.xs:5431: warning: passing argument 18 of ‘ARSetActiveLink’ from incompatible pointer type ARS.xs:5431: error: too few arguments to function ‘ARSetActiveLink’ make: *** [ARS.o] Error 1 Does anyone know how to get past this error: too few arguments to function? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 *From:* Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] *On Behalf Of *Conny Martin *Sent:* Tuesday, March 16, 2010 11:42 AM *To:* arslist@ARSLIST.ORG *Subject:* AW: ARSPerl on RedHat Linux Question ** William, exsi.pl tries to determine the datatype for the AR_SERVER_INFO_* tags out of the comment after the #define. In most cases this works fine, but there are some lines which does not follow the conventions. Try to add the datatype as first word in the comment like this #define AR_SERVER_INFO_FT_COLLECTION_DIR 231 /* char deprecated - scheduled for
Re: Active Link Firing Question
Thad, Just to make sure that there is no confusion down this path, the answer is NO. Misi is right. Refreshing a table will not fire any workflow on the source form that the table is from. A table refresh does a Search using the GetList operation from the system. It does not use the Get operation to get the details for an entry. Get fitlers fire on the Get operation when you retrieve the details of an entry (yes, this includes the get multiple calls). But they do not fire on the GetList or search operation. Why? Performance pure and simple. If every time you did a search and got a hit list -- that may be 1000s of items -- we looped through the list of hits and ran filters that fire on get on every entry You would have terrible performance. So, there is no workflow fired on the source form -- either active links or filters. There may be logic fired on the form that contains the table -- on table refresh, on row select, or tied to the button or whatever you used to cause the refresh to occur if you used an external operation to force a refresh. But that would be on the form holding the table you are refreshing not on the source form of the table data. I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thad K Esser Sent: Tuesday, March 16, 2010 9:22 AM To: arslist@ARSLIST.ORG Subject: Re: Active Link Firing Question ** This is off topic from the original question, but wouldn't any Get-Entry filters on the underlying form fire when a row in the table was selected - meaning its possible that some filters could get triggered. Thad Esser Remedy Developer From: Misi Mladoniczky m...@rrr.se To: arslist@ARSLIST.ORG Date: 03/16/2010 07:36 AM Subject:Re: Active Link Firing Question Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Hi, The answer is no. No ACTL or FLTR can be triggered in the underlying table-form where the search is done. You may have ACTL connected to the table-field itself that may be triggered on row-choise. Best Regards - Misi, RRR AB, http://www.rrr.sehttp://www.rrr.se/ Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.sehttp://rrr.se/. Hi All, Currently I am looking at the performance of one of my table fields and have what may seem like an odd question. When you refresh a table which lists the Ticket Form, do any active links on the Ticket Form fire? Display, Window Loaded, Window Opened? I am pretty certain the answer is no but thought I would ask. ARS 6.3 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5335 (Phone) (315) 317.2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Admin tool crashing
Sorry, don't have Developer Studio tool installed. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Abdo Sent: Tuesday, March 16, 2010 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Hi Christopher, Here is something else to try that I ran into. If this is the Developer Studio tool, Did you change the devstudio.ini file settings for the max memory to with -Xms1280m -Xmx1280m That will crash it for sure if the values are too high. If your using the original tool than you may need to reinstall because of a corrupt dll. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Yes, already tried that and no luck. I only log into a single server at a time. The way I know I do that is my password on each is different so I don't log into several servers at the same time. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, March 16, 2010 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing I wonder if one of the servers you are connected to has a connectivity issue. Try them one at a time to isolate. Rick -Original Message- From: Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.com Date: Tue, 16 Mar 2010 15:06:40 To: arslist@ARSLIST.ORG Subject: Admin tool crashing Has anyone ever encountered this before? I am getting the following errors error every time I try to save a new object to the server from my Admin Tool or copy an existing object by doing a Save As : ARERR 303 ARERR 320 ARERR 323 ARERR 346 ARERR 366 Then it crashes my Admin tool. It does not matter what server I try it on it happens on every server. Now here is the funny part, when I go restart my Admin tool the object is on the server and fine so it is not lost but I don't understand why it keeps crashing on saving a New object or Save As object. I can update existing objects (Filters, Active Links, Forms, etc.) and no issues but when I try to add a new Filters, Active Links, Forms, etc. I get this error and my admin tool just crashes. According to the Error Messages Guide this error means that one of two conditions exists I am on the wrong server, which I can see how that is even possible since I am only logged on to one server or no object by that name exists, well since I creating the new object of course it would not be on the server This is not happening to anyone else on my team so it is isolated to my desktop only. I also have verified that there is not a space issue on our Oracle database and our server so that is not the issue. I am at my wits end trying to figure out why this is happening or how to correct this. I am running Admin Tool 7.1.00 Patch 008. We also use MS SourceSafe 2005. I uninstalled all my Remedy apps (User, Migrator, and Admin tool, etc.). I even uninstalled my SourceSafe app. I cleaned my registry and made sure there was no trace left of Remedy or SourceSafe on my desktop. I then rebooted and reinstalled them again and still I am having this issue.
Re: Admin tool crashing
what if you re-create your windows user profile? Or if someone else logs into your computer - do they experience the same issue? Marcelo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Sorry, don't have Developer Studio tool installed. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Abdo Sent: Tuesday, March 16, 2010 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Hi Christopher, Here is something else to try that I ran into. If this is the Developer Studio tool, Did you change the devstudio.ini file settings for the max memory to with -Xms1280m -Xmx1280m That will crash it for sure if the values are too high. If your using the original tool than you may need to reinstall because of a corrupt dll. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Yes, already tried that and no luck. I only log into a single server at a time. The way I know I do that is my password on each is different so I don't log into several servers at the same time. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, March 16, 2010 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing I wonder if one of the servers you are connected to has a connectivity issue. Try them one at a time to isolate. Rick -Original Message- From: Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.com Date: Tue, 16 Mar 2010 15:06:40 To: arslist@ARSLIST.ORG Subject: Admin tool crashing Has anyone ever encountered this before? I am getting the following errors error every time I try to save a new object to the server from my Admin Tool or copy an existing object by doing a Save As : ARERR 303 ARERR 320 ARERR 323 ARERR 346 ARERR 366 Then it crashes my Admin tool. It does not matter what server I try it on it happens on every server. Now here is the funny part, when I go restart my Admin tool the object is on the server and fine so it is not lost but I don't understand why it keeps crashing on saving a New object or Save As object. I can update existing objects (Filters, Active Links, Forms, etc.) and no issues but when I try to add a new Filters, Active Links, Forms, etc. I get this error and my admin tool just crashes. According to the Error Messages Guide this error means that one of two conditions exists I am on the wrong server, which I can see how that is even possible since I am only logged on to one server or no object by that name exists, well since I creating the new object of course it would not be on the server This is not happening to anyone else on my team so it is isolated to my desktop only. I also have verified that there is not a space issue on our Oracle database and our server so that is not the issue. I am at my wits end trying to figure out why
Re: AR Server starts with errors after upgrade of Oracle client from 10.2.0 to 10.2.0.4
Thanks Mark. As you mentioned, It appears to be related to the known issue with the Oracle Client 10.2.0.4 as documented in SW00333862. Though the article offers a workaround, in our case, a decision was made to downgrade the client back to 10.2.0.1, which was on our original build and is known to work. Thanks! Leonard Neely From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: Monday, March 15, 2010 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: AR Server starts with errors after upgrade of Oracle client from 10.2.0 to 10.2.0.4 ** Do you have some localised views of this form installed on Unicode server? If so it sounds like defect SW00333862. Try the following workaround; *) start the server with the older client and open the SRS:ServiceRequestConsole form in the admin tool. *) Save the background graphic image from the Default Admin View to disk (Form, Current View, Properties, Appearance, Save to Disk) and then delete it from all the other views and save them. *) restart the server with the updated client - hopefully without errors *) open the form again and add the background image back to each view and save. *) restart to confirm the errors are not present. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Neely, Leonard Sent: 15 March 2010 00:24 To: arslist@ARSLIST.ORG Subject: AR Server starts with errors after upgrade of Oracle client from 10.2.0 to 10.2.0.4 ** Hi Listers, We are having issues getting arserver to successfully start after having patched the Oracle Client to level 10.2.0.4. Has anybody experienced any issues in this area? The error message we are seeing on startup are: Thu Mar 11 12:38:41 2010 390600 : Missing data in the SQL database (propList format -- 34\20\4\7\enduser\162\2\7\164\2\0\165\2\0\166\4\8\0xe5dfd4\167\9\2\296426\ff d8ffe000104a464946000101010001ffdb0043000101010101010101010101010101 01010101010101010101010101010101010101010101010101 (ARERR 556) Thu Mar 11 12:38:41 2010 SRS:ServiceRequestConsole Thu Mar 11 12:39:04 2010 390600 : Form does not exist on server (ARERR 303) Thu Mar 11 12:39:04 2010 390600 : Error in definition for an active link (ARERR 399). Then a long list of subsequent errors from workflow that can't see the SRS:ServiceRequestConsole form. After startup, logging into the User Tool produces an error (Can't generate Application List) on the Home Page, and no navigation links are present. Other forms can be accessed, as long as the form does not contain an Application List field. Environment: (Test) Hardware: sun4v OS: SunOS 5.10 Server Language: en_US;UTF-8 Database Version: Oracle 10.2.0.4.0 - 64bit ARS: 7.1.00 Patch 007 ITSM: 7.0.3 Patch 008 Notes: . We have three (3) app servers which point to the db instance mentioned above. . Two (2) of the servers (running the 10.2.0 client) work fine and start without errors. . Only the server running the 10.2.0.4 client has the issues. o If we roll back the client on this server to 10.2.0, it also works fine. . Our requirements call for the oracle client to be at 10.2.0.4 so we need to resolve this issue, then apply to the other two servers. Any feedback would be greatly appreciated. Leonard Neely Column Technologies _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
WWRUG10 Conference Registration is Open!
On Behalf of the WWRUG10 Advisory it is my pleasure to announce that our web site with all the details, and the Registration site are now available for this important annual event. We have made many improvements and are very pleased to be able to also announce the Tuesday Keynote Speaker: Bob Beauchamp, CEO of BMC. Have we gone totally business/sales? Of course not! Doug Mueller will once again be there for the week and will be presenting in the Weds opening Session, and as you will see on the site, plenty of tutorial and technical sessions . See all the details as they become available at www.wwrug10.com http://www.wwrug10.com/ ... Dan Bloom Chairman ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Active Link Firing Question
If you have No workflow selected on the two properties of Row selections on the table field properties, no workflow will be fired that would otherwise be triggered on refresh table.. However doing that you may impact the application by not letting it fire some of the workflow that it is supposed to fire on refresh of the table. Joe From: Brittain, Mark mbritt...@navisite.com To: arslist@ARSLIST.ORG Sent: Tue, March 16, 2010 10:22:54 AM Subject: Active Link Firing Question ** Hi All, Currently I am looking at the performance of one of my table fields and have what may seem like an odd question. When you refresh a table which lists the Ticket Form, do any active links on the Ticket Form fire? Display, Window Loaded, Window Opened? I am pretty certain the answer is no but thought I would ask. ARS 6.3 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.com (315) 453-2912 x5335 (Phone) (315) 317.2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Admin tool crashing
I can log into my account on someone else's computer and it works fine. If someone logs into their account on my computer it crashes. I tried blowing away the user profile and it did not change anything, same results. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Tuesday, March 16, 2010 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing what if you re-create your windows user profile? Or if someone else logs into your computer - do they experience the same issue? Marcelo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Sorry, don't have Developer Studio tool installed. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Abdo Sent: Tuesday, March 16, 2010 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Hi Christopher, Here is something else to try that I ran into. If this is the Developer Studio tool, Did you change the devstudio.ini file settings for the max memory to with -Xms1280m -Xmx1280m That will crash it for sure if the values are too high. If your using the original tool than you may need to reinstall because of a corrupt dll. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Yes, already tried that and no luck. I only log into a single server at a time. The way I know I do that is my password on each is different so I don't log into several servers at the same time. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, March 16, 2010 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing I wonder if one of the servers you are connected to has a connectivity issue. Try them one at a time to isolate. Rick -Original Message- From: Pruitt, Christopher (Bank of America Account) christopher.pru...@hp.com Date: Tue, 16 Mar 2010 15:06:40 To: arslist@ARSLIST.ORG Subject: Admin tool crashing Has anyone ever encountered this before? I am getting the following errors error every time I try to save a
Re: Admin tool crashing
What if you install a lower patch level of the admin tool? Have you called the help desk? :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing I can log into my account on someone else's computer and it works fine. If someone logs into their account on my computer it crashes. I tried blowing away the user profile and it did not change anything, same results. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Tuesday, March 16, 2010 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing what if you re-create your windows user profile? Or if someone else logs into your computer - do they experience the same issue? Marcelo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Sorry, don't have Developer Studio tool installed. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Abdo Sent: Tuesday, March 16, 2010 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Hi Christopher, Here is something else to try that I ran into. If this is the Developer Studio tool, Did you change the devstudio.ini file settings for the max memory to with -Xms1280m -Xmx1280m That will crash it for sure if the values are too high. If your using the original tool than you may need to reinstall because of a corrupt dll. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Yes, already tried that and no luck. I only log into a single server at a time. The way I know I do that is my password on each is different so I don't log into several servers at the same time. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Tuesday, March 16, 2010 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing I wonder if one of the servers you are connected to has a connectivity issue. Try them one
Re: Admin tool crashing
Yea, I called the help desk, and they are living up to their name or lack thereof. I have stumped their techs and now they are trying to research it to see if they can understand why it is happening and yes, I did install an earlier patch and no luck. There is something causing this, not sure if it is a jar file or DLL or some API issue but this is something going on for sure. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Tuesday, March 16, 2010 2:50 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing What if you install a lower patch level of the admin tool? Have you called the help desk? :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing I can log into my account on someone else's computer and it works fine. If someone logs into their account on my computer it crashes. I tried blowing away the user profile and it did not change anything, same results. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Tuesday, March 16, 2010 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing what if you re-create your windows user profile? Or if someone else logs into your computer - do they experience the same issue? Marcelo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Sorry, don't have Developer Studio tool installed. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Abdo Sent: Tuesday, March 16, 2010 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Hi Christopher, Here is something else to try that I ran into. If this is the Developer Studio tool, Did you change the devstudio.ini file settings for the max memory to with -Xms1280m -Xmx1280m That will crash it for sure if the values are too high. If your using the original tool than you may need to reinstall because of a corrupt dll. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America
Re: ARSPerl on RedHat Linux Question
Hi Thilo, Is the Developers Version the same download that is listed in the Files tab? If so, I am using that one now. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Tuesday, March 16, 2010 1:30 PM To: arslist@ARSLIST.ORG Subject: Re: ARSPerl on RedHat Linux Question There's a developer version available on sourceforge that can be compiled against the 7.5 API. This version can be retrieved using CVS, see http://sourceforge.net/scm/?type=cvsgroup_id=116013 There have been, however, problems getting it to run with the 64-bit Linux libraries (acknowledged by BMC as a product defect). Regards, Thilo On 16.03.2010 18:16, William Abdo wrote: Hello Ben Chemys, Thank you for your answer I have a couple more questions if you don’t mind. When you say Generally Minor, this would inspire me to try the mods, since I really need this to work on this Linux platform. Is there an older API version that works with both 7.5 Remedy and ARSPerl 1.91? I am not aware of a newer version of the Perl API than 1.91, is there one? If I were to attempt to modify the ARSPerl as mentioned in your email. Understanding the full extent of what I need to change is the real question here. Can you be a little more descriptive of the types of things I need to look at here? Maybe a small example or list if applicable? Any and all help is appreciated. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 *From:* Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] *On Behalf Of *Ben Chernys *Sent:* Tuesday, March 16, 2010 12:46 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARSPerl on RedHat Linux Question ** Change source code or compile with the correct API library / headers. When the API changes (in this case to 7.5) you cannot use the old api Perl source code without changes. The changes are generally minor. I have not done this for this release but have done so for a previous release. (and the error will be in the same f()). The Perl source code will have some #ifdef against the API version. Generally wf functions do change from release to release. You can either wait for the Perl source to change or change it yourself. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: ben.cher...@softwaretoolhouse.com mailto:ben.cher...@softwaretoolhouse.com Web: www.softwaretoolhouse.com http://www.softwaretoolhouse.com/ Check out Software Tool House's free Diary Editor. *Meta-Update**,* our premium ARS Data tool, lets you automate your imports, migrations, *in no time at all*, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ *From:* Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] *On Behalf Of *William Abdo *Sent:* March 16, 2010 5:34 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARSPerl on RedHat Linux Question Thank You Conny, That did get be past the “datatype” errors with your assistance . I did encounter a new error: gcc -c -I/usr2/api75p2/api/include -D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe -Wdeclaration-after-statement -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic -fasynchronous-unwind-tables -DVERSION=\1.91\ -DXS_VERSION=\1.91\ -fPIC -I/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE -g -Wno-unused-variable -Wuninitialized -DARS32 -DARS452 -malign-double -DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50 ARS.c ARS.xs: In function ‘XS_ARS_ars_GetActiveLink’: ARS.xs:1392: warning: passing argument 19 of ‘ARGetActiveLink’ from incompatible pointer type ARS.xs:1392: error: too few arguments to function ‘ARGetActiveLink’ ARS.xs: In function ‘XS_ARS_ars_CreateActiveLink’: ARS.xs:5260: warning: passing argument 17 of ‘ARCreateActiveLink’ makes integer from pointer without a cast ARS.xs:5260: error: too few arguments to function ‘ARCreateActiveLink’ ARS.xs: In function ‘XS_ARS_ars_SetActiveLink’: ARS.xs:5431: warning: passing argument 18 of ‘ARSetActiveLink’ from incompatible pointer type ARS.xs:5431: error: too few arguments to function ‘ARSetActiveLink’ make: *** [ARS.o] Error 1 Does anyone know how to get past this error: too few arguments to function? Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 *From:* Action Request System discussion
Remedy 7.1 and Windows 2008?
Due to a requirement to go to Windows Server 2008, we need to figure out how to best proceed. I see the options as: 1. Upgrade Server to 2008 and leave ARS 7.1 ITSM 7.0x and hope it works, as 2008 is not on the compatibility matrix. 2. Upgrade Server to 2008 and upgrade ARS to 7.5, leaving ITSM at 7.0x. I have heard reports that 7.0x does not play well with 7.5 ARS. 3. Upgrade Server to 2008 and ARS/ITSM to 7.5, and reapply customizations/configurations as required. 4. Other options??? Before jumping into this, I was hoping people would be able to offer experiences and/or guidance on this situation to help us evaluate which option may be best. Option 1 would be the one I hope can happen. Has anyone done this? Has anyone used 7.0x on ARS 7.5? Your assistance would be appreciated! Thanks, Mark
Re: ARSPerl on RedHat Linux Question
No it isn't, as the developer version (which would be 1.92) is not officially released yet. It is downloadable only via a CVS client. If that's too much hassle, I can also send you a ZIP file off-list. Regards, Thilo On 16.03.2010 21:15, William Abdo wrote: Hi Thilo, Is the Developers Version the same download that is listed in the Files tab? If so, I am using that one now. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Tuesday, March 16, 2010 1:30 PM To: arslist@ARSLIST.ORG Subject: Re: ARSPerl on RedHat Linux Question There's a developer version available on sourceforge that can be compiled against the 7.5 API. This version can be retrieved using CVS, see http://sourceforge.net/scm/?type=cvsgroup_id=116013 There have been, however, problems getting it to run with the 64-bit Linux libraries (acknowledged by BMC as a product defect). Regards, Thilo On 16.03.2010 18:16, William Abdo wrote: Hello Ben Chemys, Thank you for your answer I have a couple more questions if you don’t mind. When you say Generally Minor, this would inspire me to try the mods, since I really need this to work on this Linux platform. Is there an older API version that works with both 7.5 Remedy and ARSPerl 1.91? I am not aware of a newer version of the Perl API than 1.91, is there one? If I were to attempt to modify the ARSPerl as mentioned in your email. Understanding the full extent of what I need to change is the real question here. Can you be a little more descriptive of the types of things I need to look at here? Maybe a small example or list if applicable? Any and all help is appreciated. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 *From:* Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] *On Behalf Of *Ben Chernys *Sent:* Tuesday, March 16, 2010 12:46 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARSPerl on RedHat Linux Question ** Change source code or compile with the correct API library / headers. When the API changes (in this case to 7.5) you cannot use the old api Perl source code without changes. The changes are generally minor. I have not done this for this release but have done so for a previous release. (and the error will be in the same f()). The Perl source code will have some #ifdef against the API version. Generally wf functions do change from release to release. You can either wait for the Perl source to change or change it yourself. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: ben.cher...@softwaretoolhouse.com mailto:ben.cher...@softwaretoolhouse.com Web: www.softwaretoolhouse.comhttp://www.softwaretoolhouse.com/ Check out Software Tool House's free Diary Editor. *Meta-Update**,* our premium ARS Data tool, lets you automate your imports, migrations, *in no time at all*, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ *From:* Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] *On Behalf Of *William Abdo *Sent:* March 16, 2010 5:34 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARSPerl on RedHat Linux Question Thank You Conny, That did get be past the “datatype” errors with your assistance . I did encounter a new error: gcc -c -I/usr2/api75p2/api/include -D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe -Wdeclaration-after-statement -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic -fasynchronous-unwind-tables -DVERSION=\1.91\ -DXS_VERSION=\1.91\ -fPIC -I/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE -g -Wno-unused-variable -Wuninitialized -DARS32 -DARS452 -malign-double -DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50 ARS.c ARS.xs: In function ‘XS_ARS_ars_GetActiveLink’: ARS.xs:1392: warning: passing argument 19 of ‘ARGetActiveLink’ from incompatible pointer type ARS.xs:1392: error: too few arguments to function ‘ARGetActiveLink’ ARS.xs: In function ‘XS_ARS_ars_CreateActiveLink’: ARS.xs:5260: warning: passing argument 17 of ‘ARCreateActiveLink’ makes integer from pointer without a cast ARS.xs:5260: error: too few arguments to function ‘ARCreateActiveLink’ ARS.xs: In function ‘XS_ARS_ars_SetActiveLink’: ARS.xs:5431: warning: passing argument 18 of ‘ARSetActiveLink’ from incompatible pointer type ARS.xs:5431: error: too few arguments to function ‘ARSetActiveLink’ make: *** [ARS.o] Error 1 Does anyone know how to get past this
Re: WWRUG10 Conference Registration is Open!
Typically in the past these events were sponsored by BMC, are they no longer doing their own RUG events? This is not a complaint merely trying to understand if this RUG is a replacement or an addition. I know that last year this RUG was created to fill the vacuum left by the cancellation of BMC's own event. Obviously BMC endorses this event, so does that mean this is our new RUG? Apologies if this was already discussed as I was off the list for a bit. Regards, Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 danielbl...@rogers.com 03/16/10 2:49 PM ** On Behalf of the WWRUG10 Advisory it is my pleasure to announce that our web site with all the details, and the Registration site are now available for this important annual event. We have made many improvements and are very pleased to be able to also announce the Tuesday Keynote Speaker: Bob Beauchamp, CEO of BMC. Have we gone totally business/sales? Of course not! Doug Mueller will once again be there for the week and will be presenting in the Weds opening Session, and as you will see on the site, plenty of tutorial and technical sessions . See all the details as they become available at www.wwrug10.com ... Dan Bloom Chairman _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
getting the data from a dvf
SRM - data gets pushed into the DVF side (we'll call it the Darkside) When the data gets pushed, it shows up in all those wonderful DVF screens like Work Order etc.. Question: Is there a way to get to that data? to put it in a form without the DVF.. like Description. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARSPerl on RedHat Linux Question
Hi Thilo, Yes, Please, send the zip. I could not get the CVS stuff to conform to our rules here. I would be grateful. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Tuesday, March 16, 2010 4:27 PM To: arslist@ARSLIST.ORG Subject: Re: ARSPerl on RedHat Linux Question No it isn't, as the developer version (which would be 1.92) is not officially released yet. It is downloadable only via a CVS client. If that's too much hassle, I can also send you a ZIP file off-list. Regards, Thilo On 16.03.2010 21:15, William Abdo wrote: Hi Thilo, Is the Developers Version the same download that is listed in the Files tab? If so, I am using that one now. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Thilo Stapff Sent: Tuesday, March 16, 2010 1:30 PM To: arslist@ARSLIST.ORG Subject: Re: ARSPerl on RedHat Linux Question There's a developer version available on sourceforge that can be compiled against the 7.5 API. This version can be retrieved using CVS, see http://sourceforge.net/scm/?type=cvsgroup_id=116013 There have been, however, problems getting it to run with the 64-bit Linux libraries (acknowledged by BMC as a product defect). Regards, Thilo On 16.03.2010 18:16, William Abdo wrote: Hello Ben Chemys, Thank you for your answer I have a couple more questions if you don’t mind. When you say Generally Minor, this would inspire me to try the mods, since I really need this to work on this Linux platform. Is there an older API version that works with both 7.5 Remedy and ARSPerl 1.91? I am not aware of a newer version of the Perl API than 1.91, is there one? If I were to attempt to modify the ARSPerl as mentioned in your email. Understanding the full extent of what I need to change is the real question here. Can you be a little more descriptive of the types of things I need to look at here? Maybe a small example or list if applicable? Any and all help is appreciated. Respectfully, William Abdo Verio - Boca Raton Remedy Administration Group 561-912-2434 *From:* Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] *On Behalf Of *Ben Chernys *Sent:* Tuesday, March 16, 2010 12:46 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARSPerl on RedHat Linux Question ** Change source code or compile with the correct API library / headers. When the API changes (in this case to 7.5) you cannot use the old api Perl source code without changes. The changes are generally minor. I have not done this for this release but have done so for a previous release. (and the error will be in the same f()). The Perl source code will have some #ifdef against the API version. Generally wf functions do change from release to release. You can either wait for the Perl source to change or change it yourself. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: ben.cher...@softwaretoolhouse.com mailto:ben.cher...@softwaretoolhouse.com Web: www.softwaretoolhouse.comhttp://www.softwaretoolhouse.com/ Check out Software Tool House's free Diary Editor. *Meta-Update**,* our premium ARS Data tool, lets you automate your imports, migrations, *in no time at all*, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ *From:* Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] *On Behalf Of *William Abdo *Sent:* March 16, 2010 5:34 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARSPerl on RedHat Linux Question Thank You Conny, That did get be past the “datatype” errors with your assistance . I did encounter a new error: gcc -c -I/usr2/api75p2/api/include -D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe -Wdeclaration-after-statement -I/usr/local/include -D_LARGEFILE_SOURCE -D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm -O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector --param=ssp-buffer-size=4 -m32 -march=i386 -mtune=generic -fasynchronous-unwind-tables -DVERSION=\1.91\ -DXS_VERSION=\1.91\ -fPIC -I/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE -g -Wno-unused-variable -Wuninitialized -DARS32 -DARS452 -malign-double -DPERL_PATCHLEVEL_IS=8 -DPERL_SUBVERSION_IS=8 -DPERL_BASEREV_IS=50 ARS.c ARS.xs: In function ‘XS_ARS_ars_GetActiveLink’: ARS.xs:1392: warning: passing argument 19 of ‘ARGetActiveLink’ from incompatible pointer type ARS.xs:1392: error: too few arguments to function
one basic question ..plzz ans
Hi all, I have this very basic question, I have my record in CTM:people form and i see i am a support staff member = Yes and have aread licence and Administrator permission. Currently i am able to create a ticket from HPD:IncidentInterface_create form. My question is if i make support staff member = No, remove Administrator permission will i still be able to create ticket from HPD:IncidentInterface_create form? *Apart from required fields and Z1D action , what is the minimum permission/licence etc required to create a ticket from HPD . * *please reply* -- Regards, Renjini ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: one basic question ..plzz ans
I'm pretty sure that it's Incident Submitter with a Read license, if you are coming in via the Requester Console or some other customer interface. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Renjini Johney Sent: Tuesday, March 16, 2010 4:12 PM To: arslist@ARSLIST.ORG Subject: one basic question ..plzz ans ** Hi all, I have this very basic question, I have my record in CTM:people form and i see i am a support staff member = Yes and have aread licence and Administrator permission. Currently i am able to create a ticket from HPD:IncidentInterface_create form. My question is if i make support staff member = No, remove Administrator permission will i still be able to create ticket from HPD:IncidentInterface_create form? Apart from required fields and Z1D action , what is the minimum permission/licence etc required to create a ticket from HPD . please reply -- Regards, Renjini _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: one basic question ..plzz ans
Hi Christopher, thanks for the reply.. I am creating a ticket from HPD:IncidentInterface_create form not the requester console. i am trying to find out do i need to be a* support staff member = Yes* (on my record in CTM:people form)to do this. Regards Renjini On Tue, Mar 16, 2010 at 3:17 PM, strauss stra...@unt.edu wrote: ** I’m pretty sure that it’s Incident Submitter with a Read license, if you are coming in via the Requester Console or some other customer interface. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Renjini Johney *Sent:* Tuesday, March 16, 2010 4:12 PM *To:* arslist@ARSLIST.ORG *Subject:* one basic question ..plzz ans ** Hi all, I have this very basic question, I have my record in CTM:people form and i see i am a support staff member = Yes and have aread licence and Administrator permission. Currently i am able to create a ticket from HPD:IncidentInterface_create form. My question is if i make support staff member = No, remove Administrator permission will i still be able to create ticket from HPD:IncidentInterface_create form? *Apart from required fields and Z1D action , what is the minimum permission/licence etc required to create a ticket from HPD . * *please reply* -- Regards, Renjini _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Regards, Renjini johney ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: one basic question ..plzz ans
Hi Renjini, Depends if you have Submitter Mode Lock enabled. If so, anyone can read, submit(Create), and update a ticket they submitted with no license required, other than the free Read license that identifies them as belonging to you organization. Yours truly, Charles H. Roberts, 4th Remedy Skilled Professional (RSP) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Renjini Johney Sent: Tuesday, March 16, 2010 3:12 PM To: arslist@ARSLIST.ORG Subject: one basic question ..plzz ans ** Hi all, I have this very basic question, I have my record in CTM:people form and i see i am a support staff member = Yes and have aread licence and Administrator permission. Currently i am able to create a ticket from HPD:IncidentInterface_create form. My question is if i make support staff member = No, remove Administrator permission will i still be able to create ticket from HPD:IncidentInterface_create form? Apart from required fields and Z1D action , what is the minimum permission/licence etc required to create a ticket from HPD . please reply -- Regards, Renjini _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all copies, both electronic and printed, and contact the author immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: one basic question ..plzz ans
No you do not. What are you trying to di since this form is normally used by integrations to create a new Incident. If this is what you are trying to do you will need to be a administrator. -Original Message- From: Renjini Johney renjini...@gmail.com To: arslist@ARSLIST.ORG Sent: Tue, Mar 16, 2010 6:23 pm Subject: Re: one basic question ..plzz ans ** Hi Christopher, thanks for the reply.. I am creating a ticket from HPD:IncidentInterface_create form not the requester console. i am trying to find out do i need to be a support staff member = Yes (on my record in CTM:people form)to do this. Regards Renjini On Tue, Mar 16, 2010 at 3:17 PM, strauss stra...@unt.edu wrote: ** I’m pretty sure that it’s Incident Submitter with a Read license, if you are coming in via the Requester Console or some other customer interface. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Renjini Johney Sent: Tuesday, March 16, 2010 4:12 PM To: arslist@ARSLIST.ORG Subject: one basic question ..plzz ans ** Hi all, I have this very basic question, I have my record in CTM:people form and i see i am a support staff member = Yes and have aread licence and Administrator permission. Currently i am able to create a ticket from HPD:IncidentInterface_create form. My question is if i make support staff member = No, remove Administrator permission will i still be able to create ticket from HPD:IncidentInterface_create form? Apart from required fields and Z1D action , what is the minimum permission/licence etc required to create a ticket from HPD . please reply -- Regards, Renjini _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Regards, Renjini johney _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: WWRUG10 Conference Registration is Open!
There is no scheduled BMC event of the magnitude of what the BMC UserWorld conference was. On the events page on the BMC web site there are only events that are one day long: http://www.bmc.com/events?date=All+Future+Dates Therefore, it is fair to assume that at least this year, the WWRUG is a replacement of the BMC UserWorld for the Remedy/ARS/CMDB/SRM/ITSM suite applications/products (and maybe more products). IMHO it would be a good idea for BMC to officially clarify its position on this subject; if all the customers/partners/consultants/vendors/third parties understand that the WWRUG is it', then attendance will be even higher than last year. I know some people did not attend WWRUG 2009 because they were assuming that the cancellation of the last BUW was a fluke, and were waiting to see what 2010 would bring. Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Benedetto Cantatore [bcant...@emerginghealthit.com] Sent: Tuesday, March 16, 2010 4:28 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG10 Conference Registration is Open! ** Typically in the past these events were sponsored by BMC, are they no longer doing their own RUG events? This is not a complaint merely trying to understand if this RUG is a replacement or an addition. I know that last year this RUG was created to fill the vacuum left by the cancellation of BMC's own event. Obviously BMC endorses this event, so does that mean this is our new RUG? Apologies if this was already discussed as I was off the list for a bit. Regards, Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 danielbl...@rogers.com 03/16/10 2:49 PM ** On Behalf of the WWRUG10 Advisory it is my pleasure to announce that our web site with all the details, and the Registration site are now available for this important annual event. We have made many improvements and are very pleased to be able to also announce the Tuesday Keynote Speaker: Bob Beauchamp, CEO of BMC. Have we gone totally business/sales? Of course not! Doug Mueller will once again be there for the week and will be presenting in the Weds opening Session, and as you will see on the site, plenty of tutorial and technical sessions . See all the details as they become available at www.wwrug10.comhttp://www.wwrug10.com/ ... Dan Bloom Chairman _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Related workflows in 7.5?
Thanks everyone! Kristine Marie (Kaye) Bernales Information Technology Group - Infrastructure Technology Services From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brock, Anne Sent: Tuesday, 16 March 2010 12:31 AM To: arslist@ARSLIST.ORG Subject: Re: Related workflows in 7.5? ** In the client - go to AR Administration setup, general, server information, configuration tab. Check the Record Object Relationships box and save. This will require a server restart, and it will take awhile to build the relationships, so do it when you have some time where no one will be on the server. After it's done, then you'll see the relationships in Dev Studio From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kaye Bernales Sent: Sunday, March 14, 2010 11:51 PM To: arslist@ARSLIST.ORG Subject: Related workflows in 7.5? ** Hi All, Just browsing through Remedy's new Developer Studio. Was wondering where the Related workflows can be found now.. (in 6, we just choose a field then Properties, there's a tab for Related Workflows)... Is this still available in 7.5? Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Immediate need for Junior/Mid Remedy Developer - Washington DC
Finity IT has an immediate opening for a Mid-Level Remedy Developer to join our team. Finity IT is a BMC Solutions Partner. This is a great opportunity for a junior or mid to level remedy developer to learn and grow with our team. The Remedy Developer will support one of our government clients with the administration and development of the BMC Remedy ITSM Suite. This is a permanent position located in DC. The individual will also assist in upgrading to BMC Remedy ITSM 7.6, integrating Remedy with 3rd party applications, and assisting with requirements analysis, design, and implementation of Remedy customization and configuration. Candidate will have the following minimum requirements: At least 3-5 years Remedy administration and development experience At least 1-2 years experience configuring and customizing the Remedy ITSM Suite Must have experience with Remedy ITSM Suite 7.x Configuration of the Change Management approval process Customization and configuration of the CMDB Strong understanding of ITIL Designing Crystal Reports to be used with the Remedy ITSM Suite Experience conducting Requirements Analysis sessions and recommending solutions Ability to train end users on Remedy ITSM functionality Must be a US Citizen Must be local to Washington DC Additional skills a plus: Familiar with Microsoft SQL Server configuration Familiar with Microsoft Server configuration Familiar with IIS configuration Java Development experience Compensation: We offer an extremely generous compensation package including: Competitive Salary Insurance Plans Retirement Plan Vacation Time 10 Company Holidays If you are interested in the position please forward resume to brian.pan...@finityit.com. Brian Pancia President Finity IT, LLC 8414 Willow Wood Drive Ft. Washington, MD 20744 Tel: (240)536-6702 Fax: (240)536-9160 Cell: (703)608-1359 brian.pan...@finityit.com www.finityit.com DISCLAIMER: The information contained in this e-mail and its attachments contain confidential information belonging to the sender, which is legally privileged. The information is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you are notified that any disclosure, copying, distribution or action in reliance upon the contents of the information transmitted is strictly prohibited. If you have received this information in error, please delete it immediately. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Admin tool crashing
Try Deleting the Files which are created in the Default user folder.. Or else Try to set a different path for the user and See... This normally would be happening due to some file corruption Regards Rajesh -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Wednesday, March 17, 2010 1:31 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Yea, I called the help desk, and they are living up to their name or lack thereof. I have stumped their techs and now they are trying to research it to see if they can understand why it is happening and yes, I did install an earlier patch and no luck. There is something causing this, not sure if it is a jar file or DLL or some API issue but this is something going on for sure. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Tuesday, March 16, 2010 2:50 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing What if you install a lower patch level of the admin tool? Have you called the help desk? :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing I can log into my account on someone else's computer and it works fine. If someone logs into their account on my computer it crashes. I tried blowing away the user profile and it did not change anything, same results. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Tuesday, March 16, 2010 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing what if you re-create your windows user profile? Or if someone else logs into your computer - do they experience the same issue? Marcelo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, March 16, 2010 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Sorry, don't have Developer Studio tool installed. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Abdo Sent: Tuesday, March 16, 2010 11:49 AM To: arslist@ARSLIST.ORG Subject: Re: Admin tool crashing Hi Christopher, Here is something else to try that I ran into. If this is the Developer Studio tool, Did you change the
