AW: 7.6.04 general availability
Hi David, is there a definitive date for the 7.6.04 release now? Thanks in advance. Mario Von: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] Im Auftrag von Easter, David Gesendet: Donnerstag, 6. Januar 2011 22:48 An: arslist@ARSLIST.ORG Betreff: Re: 7.6.04 general availability ** Current tentative plans are for the ITSM 7.6.04 Suite, including AR System 7.6.04, to become generally available at the end of January 2011. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Thursday, January 06, 2011 11:31 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 general availability ** Does anyone know a date of when 7.6.04 is supposed to be available for download? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ --- Computacenter AG Co. oHG, mit Sitz in Kerpen (Amtsgericht Köln HRA 18096) Vertretungsberechtigte Gesellschafter: Computacenter Aktiengesellschaft, mit Sitz in Köln (Amtsgericht Köln HRB 28384) Vorstand: Oliver Tuszik (Vorsitzender), Dr. Karsten Freihube, Hans-Georg Freitag, Frank Kottmann, Reiner Louis Aufsichtsrat: Michael Norris (Vorsitzender) Computacenter Management GmbH, mit Sitz in Köln (Amtsgericht Köln HRB 28284) Geschäftsführer: Ulrich Irnich Visit us on the Internet: http://www.computacenter.de Visit our Online-Shop: https://shop.computacenter.de This email is confidential. If you are not the intended recipient, you must not disclose or use the information contained in it. If you have received this mail in error, please tell us immediately by return email and delete the document. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Create ARDBC plugins to connect to other database sources
Hi, Take a look at the files: sampleardbc.jar and samplesrc.jar files. They should be in the \api\javaplugins directory in your server intallastion directory. Un-jar these files, and then you got both a compiled and source code of an ardbc - jdbc plugin. - J 2011/1/24 Suwanski, Ron rsuwan...@devry.com ** Does anyone have a guide to get me started with creating link to other databases?? Thanks *Ron Suwanski* Lead Remedy Administrator / Developer *DeVry Inc.* 814 Commerce Drive Oakbrook, IL 60523-8822 p: 630.472.2209 e: rsuwan...@devry.com www.devry.edu http://www.devry.com/ [image: cid:B32B817B-2671-4ABA-8B3A-2299C5556C56] _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Enabling Web Service in Remedy
Hi Team, We are trying to publish AR system functionality as a web service. This is for integrate Remedy to a web application (Aperture Vista). But we get the following error while we try to call the web service. ARERR [8755] The specified plug-in does not exist. : ARSYS.ARF.WEBSERVICE Can you please help us in activating the web service in the system? Below are the version details of our remedy: Product / Server p25n15e0 Operating System AIX 5.3 Database Oracle 10G AR System 7.0.01 AR Email Engine 7.0.1 JDK/JRE 1.4.0 Mid Tier 7.0.1 Java version 1.4.2 IIS 6 Servlet Exec 5.1.2 BMC Financial Management BMC Atrium CMDB 2.0.1 patch 003 BMC Incident Management 7.0.2 patch 4 BMC Problem Management 7.0.2 BMC Service Level Management 7.0.2 patch 4 BMC Asset Management 7.0.2 patch 4 BMC Change Management 7.0.2 patch 4 Remedy Approval Server 7.00.01 Remedy Assignment Engine 7.00.01 Please let me know if you need any further details. Any help is much appreciated. Thanks Regards, Pavan Kumar Team Lead __ | [cid:image001.gif@01CBBCA6.1C69F450] http://www.valtech.com/com/index.html | www.valtech.comhttp://www.valtech.com/ | Wire line: +91 80 6762 4134 | Mobile: +91 9880444885 | pava...@adea.commailto:pava...@adea.com Adea...Now a Valtech company CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.gif
Force Password Change On Login
I believe this and the User account locked are only read by workflow. One of our clients was quite unhappy when they discovered that locking an account didn't lock the account, but this may have since been fixed in 7.6.03? If it's not fixed then we could implement this in SSO Plugin so locking an account denies SSO Access to AR System via SSO. It's only an hour or so of work. -- Single Sign On for AR System http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.04 general availability
Hi David, Will this include Atrium 7.6.04? Francois From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roehr, Mario Sent: Tuesday, January 25, 2011 10:54 AM To: arslist@ARSLIST.ORG Subject: AW: 7.6.04 general availability ** Hi David, is there a definitive date for the 7.6.04 release now? Thanks in advance. Mario Von: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] Im Auftrag von Easter, David Gesendet: Donnerstag, 6. Januar 2011 22:48 An: arslist@ARSLIST.ORG Betreff: Re: 7.6.04 general availability ** Current tentative plans are for the ITSM 7.6.04 Suite, including AR System 7.6.04, to become generally available at the end of January 2011. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Thursday, January 06, 2011 11:31 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 general availability ** Does anyone know a date of when 7.6.04 is supposed to be available for download? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ --- Computacenter AG Co. oHG, mit Sitz in Kerpen (Amtsgericht Köln HRA 18096) Vertretungsberechtigte Gesellschafter: Computacenter Aktiengesellschaft, mit Sitz in Köln (Amtsgericht Köln HRB 28384) Vorstand: Oliver Tuszik (Vorsitzender), Dr. Karsten Freihube, Hans-Georg Freitag, Frank Kottmann, Reiner Louis Aufsichtsrat: Michael Norris (Vorsitzender) Computacenter Management GmbH, mit Sitz in Köln (Amtsgericht Köln HRB 28284) Geschäftsführer: Ulrich Irnich Visit us on the Internet: http://www.computacenter.de Visit our Online-Shop: https://shop.computacenter.de This email is confidential. If you are not the intended recipient, you must not disclose or use the information contained in it. If you have received this mail in error, please tell us immediately by return email and delete the document. --- _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.04 general availability
I understood, as of this version numbers are sync'd .. is this correct ars 7.6.04 itsm 7.6.04? what about cmdb is that now at 7.6.04 as well? On Tue, Jan 25, 2011 at 6:26 AM, Francois Seegers franco...@blueturtle.co.za wrote: ** Hi David, Will this include Atrium 7.6.04? Francois *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Roehr, Mario *Sent:* Tuesday, January 25, 2011 10:54 AM *To:* arslist@ARSLIST.ORG *Subject:* AW: 7.6.04 general availability ** Hi David, is there a definitive date for the 7.6.04 release now? Thanks in advance. Mario *Von:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *Im Auftrag von *Easter, David *Gesendet:* Donnerstag, 6. Januar 2011 22:48 *An:* arslist@ARSLIST.ORG *Betreff:* Re: 7.6.04 general availability ** Current tentative plans are for the ITSM 7.6.04 Suite, including AR System 7.6.04, to become generally available at the end of January 2011. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Chowdhury, Tauf *Sent:* Thursday, January 06, 2011 11:31 AM *To:* arslist@ARSLIST.ORG *Subject:* 7.6.04 general availability ** Does anyone know a date of when 7.6.04 is supposed to be available for download? *T**auf** **C**howdhury** **|** **F**orest** **L**aboratories**, **I**nc.* ** Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 -- This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ --- Computacenter AG Co. oHG, mit Sitz in Kerpen (Amtsgericht Köln HRA 18096) Vertretungsberechtigte Gesellschafter: Computacenter Aktiengesellschaft, mit Sitz in Köln (Amtsgericht Köln HRB 28384) Vorstand: Oliver Tuszik (Vorsitzender), Dr. Karsten Freihube, Hans-Georg Freitag, Frank Kottmann, Reiner Louis Aufsichtsrat: Michael Norris (Vorsitzender) Computacenter Management GmbH, mit Sitz in Köln (Amtsgericht Köln HRB 28284) Geschäftsführer: Ulrich Irnich Visit us on the Internet: http://www.computacenter.de Visit our Online-Shop: https://shop.computacenter.de This email is confidential. If you are not the intended recipient, you must not disclose or use the information contained in it. If you have received this mail in error, please tell us immediately by return email and delete the document. --- _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify the sender. Thank you _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Remedy Application Service Password
** Hi!AR System 7.5.00 patch 006; ITSM 7.6.1; Atrium 7.6.00 patch 002; Solaris, Oracle(How could it be more succinct than that?)We are running multiple arplugin processes (with separate ar.conf files) in a server group, and have recently changed the Remedy Application Service password. (If you ever do this you'll need to copy the encrypted password into the second ar.conf files.)After several restarts I still find the application service attempting to log in with a password error, which means it must be cached in some other place(s).Does anyone have a *complete* list of all the places the Remedy Application Service account password is stored/used/hidden?Thanks!Doug (no, the other, other, Doug) Doug--Doug Blaird...@blairing.com+1 224-558-5462200 North Arlington Heights RoadArlington Heights, Illinois 60004 _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: 7.6.03 Upgrade gone bad.
I actually was able to get the 7.6.03 Build 001 running. There are issues with the email engine. And the path for the Tomcat to Midtier link was incorrect in the arsys.xml file. (BMC Support helped with that one) As for the Email Engine problem I’ll probably branch a new List item. And I think the sys admin is going to give me a new VM to load a shared system. Nice clean build on a new machine. Then we switch off the old server and rename the new one. Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Monday, January 24, 2011 12:28 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: 7.6.03 Upgrade gone bad. I had to revert back to ARS 7.5p3 from 7.6.03 and had to restore the db, then run the ARS uninstaller. Then run the 7.5p3 install as an upgrade. I fortunately did not have to reinstall ITSM or CMDB which was a huge concern. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Monday, January 24, 2011 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.03 Upgrade gone bad. ** Technically Yes, but here are the things you need to consider. When you run the upgrader it will update the binaries on the remedy app folder as well the meta data in db. In your case if the db is ok you just want to replace app then you can install on the same server as shared or as you said you can build a new server as shared and point to the same db. But if the db is also having issues then you can only restore from the tape. In your case you upgraded from 7.1 to 7.6, so that is both db and binaries. If you want to switch back to 7.1 again then your only option is to restore from the tape. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: Where can I find out what app licenses are assigned to each user
Doing well and how about you? I will try that (even BMC support can not help) Thanks and take care, Howard On Mon, Jan 24, 2011 at 10:40 PM, Charles Baldi cba...@ieee.org wrote: Hey Howard, how are you? I'm not sure how you are trying to pull the information but I can think of a couple ways. There is a form called People Permission or something similar that has a record for each permission granted to a user--those that require a license and those that don't. If you turn on filter logging you can find this and then run a report or whatever. The other way is to query the user form. The permissions are all concatenated in one field so may not be the easiest to work with but has all the actual application licenses like Incident User, Change Manager, etc. Hope this helps. Chuck On Mon, Jan 24, 2011 at 9:39 PM, Howard Richter hbr4...@gmail.com wrote: ** I have been trying to find out how to list all app licenses (like Incindet user or Change admin) assinged to each user, other then opening up the people form. Can anyone point me to the form (or forms) that hold this info. As always thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Where can I find out what app licenses are assigned to each user
What about looking at the licensing on the user form ,, right side field of form says application license I do not know if you want to use it but it might help On Mon, Jan 24, 2011 at 9:39 PM, Howard Richter hbr4...@gmail.com wrote: ** I have been trying to find out how to list all app licenses (like Incindet user or Change admin) assinged to each user, other then opening up the people form. Can anyone point me to the form (or forms) that hold this info. As always thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Force Password Change On Login
Jack, Unfortunately I do not believe that the pw management stuff is a server thing, I think the client and mid-tier were programmed to look at that information and take action.that being said, you would need to write your API program to do the same. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jack Boespflug Sent: Monday, January 24, 2011 4:22 PM To: arslist@ARSLIST.ORG Subject: Force Password Change On Login ** AR Server version: 7.06.03 Build 001 Using the API, does the ARServerUser.login() method check if 'Force Password Change On Login' (field 124) is set before logging in the user, or is the program using the API responsible for checking that field? I didn't see anything mentioned in the API docs about changes to the login process, but the login method doesn't seem to care if this field is set or not, it logs the user in with the old password and allows the user to continue as if the old password is still valid. Thanks, Jack Boespflug Product Development Kinetic Data, Inc. Building a Better Service Experience Recipient of : WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ARS Email Engine 7.6
Hello Listers, Has anyone been able to get the Email Engine 7.6 running properly on a windows server using SMTP? I had an upgrade problem this past weekend and am working through the problems. The server and midtier are finally working but the email engine is hit or miss. Email is set by a notification to a group, or an individual and or a user with multiple addresses delimited with commas. Some email goes out some doesn't. I have not found a pattern yet. Plus my html templates are not working in this version. BMC sent me a new emaildaemon.jar file to replace the one included in the installation. That doesn't seem to have the proper fix in it either. So can I install an older version (7.5 or 7.1) of the email engine for use with the ARS 7.6.03? TIA, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.04 general availability
A definitive date will be known the day after it reaches GA. I'll let you know then. ;-) -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roehr, Mario Sent: Tuesday, January 25, 2011 12:54 AM To: arslist@ARSLIST.ORG Subject: AW: 7.6.04 general availability ** Hi David, is there a definitive date for the 7.6.04 release now? Thanks in advance. Mario Von: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] Im Auftrag von Easter, David Gesendet: Donnerstag, 6. Januar 2011 22:48 An: arslist@ARSLIST.ORG Betreff: Re: 7.6.04 general availability ** Current tentative plans are for the ITSM 7.6.04 Suite, including AR System 7.6.04, to become generally available at the end of January 2011. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Thursday, January 06, 2011 11:31 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 general availability ** Does anyone know a date of when 7.6.04 is supposed to be available for download? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ --- Computacenter AG Co. oHG, mit Sitz in Kerpen (Amtsgericht Köln HRA 18096) Vertretungsberechtigte Gesellschafter: Computacenter Aktiengesellschaft, mit Sitz in Köln (Amtsgericht Köln HRB 28384) Vorstand: Oliver Tuszik (Vorsitzender), Dr. Karsten Freihube, Hans-Georg Freitag, Frank Kottmann, Reiner Louis Aufsichtsrat: Michael Norris (Vorsitzender) Computacenter Management GmbH, mit Sitz in Köln (Amtsgericht Köln HRB 28284) Geschäftsführer: Ulrich Irnich Visit us on the Internet: http://www.computacenter.de Visit our Online-Shop: https://shop.computacenter.de This email is confidential. If you are not the intended recipient, you must not disclose or use the information contained in it. If you have received this mail in error, please tell us immediately by return email and delete the document. --- _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.04 general availability
Yes - it is the entire ITSM Suite solution pack including Atrium, SRM, RKM, SLM and all other components found in the previous ITSM Suite release (i.e. 7.6.03). -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: Tuesday, January 25, 2011 03:27 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 general availability ** Hi David, Will this include Atrium 7.6.04? Francois From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roehr, Mario Sent: Tuesday, January 25, 2011 10:54 AM To: arslist@ARSLIST.ORG Subject: AW: 7.6.04 general availability ** Hi David, is there a definitive date for the 7.6.04 release now? Thanks in advance. Mario Von: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] Im Auftrag von Easter, David Gesendet: Donnerstag, 6. Januar 2011 22:48 An: arslist@ARSLIST.ORG Betreff: Re: 7.6.04 general availability ** Current tentative plans are for the ITSM 7.6.04 Suite, including AR System 7.6.04, to become generally available at the end of January 2011. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Thursday, January 06, 2011 11:31 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 general availability ** Does anyone know a date of when 7.6.04 is supposed to be available for download? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ --- Computacenter AG Co. oHG, mit Sitz in Kerpen (Amtsgericht Köln HRA 18096) Vertretungsberechtigte Gesellschafter: Computacenter Aktiengesellschaft, mit Sitz in Köln (Amtsgericht Köln HRB 28384) Vorstand: Oliver Tuszik (Vorsitzender), Dr. Karsten Freihube, Hans-Georg Freitag, Frank Kottmann, Reiner Louis Aufsichtsrat: Michael Norris (Vorsitzender) Computacenter Management GmbH, mit Sitz in Köln (Amtsgericht Köln HRB 28284) Geschäftsführer: Ulrich Irnich Visit us on the Internet: http://www.computacenter.de Visit our Online-Shop: https://shop.computacenter.de This email is confidential. If you are not the intended recipient, you must not disclose or use the information contained in it. If you have received this mail in error, please tell us immediately by return email and delete the document. --- _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. This communication represents the originator's personal views and opinions, which do not necessarily reflect those of Blue Turtle Technologies (Pty) Ltd. If you are not the original recipient or the person responsible for delivering the email to the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you received this email in error, please immediately notify
Re: 7.6.04 general availability
This reminds me of a game called Duke Nukem Forever that was supposed to be released by a now defunct company 3D Realms. :) Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Tuesday, January 25, 2011 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 general availability A definitive date will be known the day after it reaches GA. I'll let you know then. ;-) -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roehr, Mario Sent: Tuesday, January 25, 2011 12:54 AM To: arslist@ARSLIST.ORG Subject: AW: 7.6.04 general availability ** Hi David, is there a definitive date for the 7.6.04 release now? Thanks in advance. Mario Von: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] Im Auftrag von Easter, David Gesendet: Donnerstag, 6. Januar 2011 22:48 An: arslist@ARSLIST.ORG Betreff: Re: 7.6.04 general availability ** Current tentative plans are for the ITSM 7.6.04 Suite, including AR System 7.6.04, to become generally available at the end of January 2011. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Thursday, January 06, 2011 11:31 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 general availability ** Does anyone know a date of when 7.6.04 is supposed to be available for download? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ --- Computacenter AG Co. oHG, mit Sitz in Kerpen (Amtsgericht Köln HRA 18096) Vertretungsberechtigte Gesellschafter: Computacenter Aktiengesellschaft, mit Sitz in Köln (Amtsgericht Köln HRB 28384) Vorstand: Oliver Tuszik (Vorsitzender), Dr. Karsten Freihube, Hans-Georg Freitag, Frank Kottmann, Reiner Louis Aufsichtsrat: Michael Norris (Vorsitzender) Computacenter Management GmbH, mit Sitz in Köln (Amtsgericht Köln HRB 28284) Geschäftsführer: Ulrich Irnich Visit us on the Internet: http://www.computacenter.de Visit our Online-Shop: https://shop.computacenter.de This email is confidential. If you are not the intended recipient, you must not disclose or use the information contained in it. If you have received this mail in error, please tell us immediately by return email and delete the document. --- _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the
Re: 7.6.04 general availability
*Danny bows to the original first person shooter that paved the way for all these mutli billion pound movie/games today. Ahh those were the days :) This reminds me of a game called Duke Nukem Forever that was supposed to be released by a now defunct company 3D Realms. :) Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Tuesday, January 25, 2011 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 general availability A definitive date will be known the day after it reaches GA. I'll let you know then. ;-) -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roehr, Mario Sent: Tuesday, January 25, 2011 12:54 AM To: arslist@ARSLIST.ORG Subject: AW: 7.6.04 general availability ** Hi David, is there a definitive date for the 7.6.04 release now? Thanks in advance. Mario Von: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] Im Auftrag von Easter, David Gesendet: Donnerstag, 6. Januar 2011 22:48 An: arslist@ARSLIST.ORG Betreff: Re: 7.6.04 general availability ** Current tentative plans are for the ITSM 7.6.04 Suite, including AR System 7.6.04, to become generally available at the end of January 2011. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Thursday, January 06, 2011 11:31 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 general availability ** Does anyone know a date of when 7.6.04 is supposed to be available for download? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ --- Computacenter AG Co. oHG, mit Sitz in Kerpen (Amtsgericht Köln HRA 18096) Vertretungsberechtigte Gesellschafter: Computacenter Aktiengesellschaft, mit Sitz in Köln (Amtsgericht Köln HRB 28384) Vorstand: Oliver Tuszik (Vorsitzender), Dr. Karsten Freihube, Hans-Georg Freitag, Frank Kottmann, Reiner Louis Aufsichtsrat: Michael Norris (Vorsitzender) Computacenter Management GmbH, mit Sitz in Köln (Amtsgericht Köln HRB 28284) Geschäftsführer: Ulrich Irnich Visit us on the Internet: http://www.computacenter.de Visit our Online-Shop: https://shop.computacenter.de This email is confidential. If you are not the intended recipient, you must not disclose or use the information contained in it. If you have received this mail in error, please tell us immediately by return email and delete the document. --- _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for
Re: 7.6.04 general availability
When asked when it would be released, their response was, When it's done which of course never happened over the course of 12 years! Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Tuesday, January 25, 2011 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 general availability *Danny bows to the original first person shooter that paved the way for all these mutli billion pound movie/games today. Ahh those were the days :) This reminds me of a game called Duke Nukem Forever that was supposed to be released by a now defunct company 3D Realms. :) Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Tuesday, January 25, 2011 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 general availability A definitive date will be known the day after it reaches GA. I'll let you know then. ;-) -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roehr, Mario Sent: Tuesday, January 25, 2011 12:54 AM To: arslist@ARSLIST.ORG Subject: AW: 7.6.04 general availability ** Hi David, is there a definitive date for the 7.6.04 release now? Thanks in advance. Mario Von: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] Im Auftrag von Easter, David Gesendet: Donnerstag, 6. Januar 2011 22:48 An: arslist@ARSLIST.ORG Betreff: Re: 7.6.04 general availability ** Current tentative plans are for the ITSM 7.6.04 Suite, including AR System 7.6.04, to become generally available at the end of January 2011. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Thursday, January 06, 2011 11:31 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 general availability ** Does anyone know a date of when 7.6.04 is supposed to be available for download? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ --- Computacenter AG Co. oHG, mit Sitz in Kerpen (Amtsgericht Köln HRA 18096) Vertretungsberechtigte Gesellschafter: Computacenter Aktiengesellschaft, mit Sitz in Köln (Amtsgericht Köln HRB 28384) Vorstand: Oliver Tuszik (Vorsitzender), Dr. Karsten Freihube, Hans-Georg Freitag, Frank Kottmann, Reiner Louis Aufsichtsrat: Michael Norris (Vorsitzender) Computacenter Management GmbH, mit Sitz in Köln (Amtsgericht Köln HRB 28284) Geschäftsführer: Ulrich Irnich Visit us on the Internet: http://www.computacenter.de Visit our Online-Shop: https://shop.computacenter.de This email is confidential. If you are not the intended recipient, you must not disclose or use the information contained in it. If you have received this mail in error, please tell us immediately by return email and delete the
Re: 7.6.04 general availability
When will it be released? When its ready! Although apparently, someone bought the rights to it and will release DNF in May. Xbox, PS3, and PC. Rick On Jan 25, 2011 9:32 AM, Chowdhury, Tauf tauf.chowdh...@frx.com wrote: This reminds me of a game called Duke Nukem Forever that was supposed to be released by a now defunct company 3D Realms. :) Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Tuesday, January 25, 2011 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 general availability A definitive date will be known the day after it reaches GA. I'll let you know then. ;-) -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Roehr, Mario Sent: Tuesday, January 25, 2011 12:54 AM To: arslist@ARSLIST.ORG Subject: AW: 7.6.04 general availability ** Hi David, is there a definitive date for the 7.6.04 release now? Thanks in advance. Mario Von: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] Im Auftrag von Easter, David Gesendet: Donnerstag, 6. Januar 2011 22:48 An: arslist@ARSLIST.ORG Betreff: Re: 7.6.04 general availability ** Current tentative plans are for the ITSM 7.6.04 Suite, including AR System 7.6.04, to become generally available at the end of January 2011. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Thursday, January 06, 2011 11:31 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 general availability ** Does anyone know a date of when 7.6.04 is supposed to be available for download? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ --- Computacenter AG Co. oHG, mit Sitz in Kerpen (Amtsgericht Köln HRA 18096) Vertretungsberechtigte Gesellschafter: Computacenter Aktiengesellschaft, mit Sitz in Köln (Amtsgericht Köln HRB 28384) Vorstand: Oliver Tuszik (Vorsitzender), Dr. Karsten Freihube, Hans-Georg Freitag, Frank Kottmann, Reiner Louis Aufsichtsrat: Michael Norris (Vorsitzender) Computacenter Management GmbH, mit Sitz in Köln (Amtsgericht Köln HRB 28284) Geschäftsführer: Ulrich Irnich Visit us on the Internet: http://www.computacenter.de Visit our Online-Shop: https://shop.computacenter.de This email is confidential. If you are not the intended recipient, you must not disclose or use the information contained in it. If you have received this mail in error, please tell us immediately by return email and delete the document. --- _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc.
Re: View of a View?
Thanks everyone for your input. The 3 columns were just to show what a view of the view looked like. I actually need the view to have about 20 columns. We are creating a DB Link so that this data can be imported into a Data Warehouse for heavy duty reporting capabilities. We usually don't like our DB links to go straight to the T tables, so we are creating a view. The reason why we are not using the AR SYSTEM created view is because we need to normalize some of the data and create new fields etc (that I don't want/need in an actual form). I guess I could still create a self-join form, but I think I like creating views better. But I will not be creating a view on top of a view. Sounds like trouble If we do a migration (which we are actually going to be doing in the next couple of months - we are getting a new production server), I'll just have to copy and recreate the views if the T # for the tables change correct? Thanks everyone! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Monday, January 24, 2011 8:29 PM To: arslist@ARSLIST.ORG Subject: Re: View of a View? ** Also with regards to maintainability, if you are migrating code through various environments to get to production, the T# for that form isn't guaranteed to be the same. It most likely is, but it depends on how tortured your migration process is (or was, before you started working somewhere *sigh*). The schema id doesn't come along in a *.def file. Have you considered keeping it all in Remedy, and just creating a self-join form with only those three fields showing? You'll end up with an Oracle view anyway if you need it for outside integrations or whatever, and you don't have to worry about maintaining stuff at the DB level. Thad On Mon, Jan 24, 2011 at 2:44 PM, Axton axton.gr...@gmail.commailto:axton.gr...@gmail.com wrote: ** It's measurably more maintainable to create the view against the table. Any time you modify a form, the views that ARS creates on top of the tables is dropped and recreated. This is because there is no way in the db to alter the view. When the view is dropped and recreated it may invalidate the view you have that is built on top of that view, esp if the owner of the view is not the ars db account. I've found that it's best not to create or alter objects in the ars schema. They tend to turn into something that resembles space debris after a while. On Mon, Jan 24, 2011 at 4:22 PM, Roberts, Chas crobe...@riversidecountyit.orgmailto:crobe...@riversidecountyit.org wrote: Sort of depends if you want to wait for the view to be processed before the view of the view. It's probably measurably more efficient to create the view(let) from the original table. Chas -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Monday, January 24, 2011 2:07 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: View of a View? So is it recommended? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Monday, January 24, 2011 5:05 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: View of a View? On Oracle, the optimizer will convert the view (through the other view) down to the actual table when it executes the query. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Monday, January 24, 2011 3:50 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: View of a View? ** I have a table T204 and the AR SYSTEM automatically creates a view on top of it called TEIS_SURVEY_TEXT I need to create a view and need to know the ramifications of creating a view of a view. I could create my view like this: CREATE OR REPLACE VIEW ARADMIN.TYCO_ADR_SURVEY_TYPE_V (REQUEST_ID, STATUS, LANGUAGE) AS SELECT REQUEST_ID , STATUS, LANGUAGE FROM TEIS_SURVEY_TEXT; Which would be a view of a view. Or should I create it like this: CREATE OR REPLACE VIEW ARADMIN.TYCO_ADR_TEIS_TYPE_V (REQUEST_ID, STATUS, LANGUAGE) AS SELECT T204.C1,C8,C536870918 FROM T204; What are everyone's thoughts? Lisa Kemes AR System Developer Tyco Electronics 717-810-2408tel:+17178102408 tel 717-602-9460tel:+17176029460 cell lisa.ke...@te.commailto:lisa.ke...@te.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org
Re: Force Password Change On Login
Thanks for the info. That brings up another question then, what indicates that the User record is disabled? Is it the Status field set to Disabled, or some other field that I am not aware of? When the Status value is set to Disabled, the user can still login. Do I need to change my application code to also check this field? John Baker also suggested there is a field called User account locked. I am not seeing this field on the User form. Does it exist somewhere else? I will probably need to direct these questions to BMC, but wanted to see if others have run into this. Thanks again for any info you have. * Jack Boespflug* *Product Development* *Kinetic Data, Inc.* Building a Better Service Experience ***Recipient of :* ***WWRUG10 Best Customer Service/Support Award * *WWRUG09 Innovator of the Year Award* * * On Tue, Jan 25, 2011 at 8:50 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Jack, Unfortunately I do not believe that the pw management stuff is a server thing, I think the client and mid-tier were programmed to look at that information and take action…that being said, you would need to write your API program to do the same. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jack Boespflug *Sent:* Monday, January 24, 2011 4:22 PM *To:* arslist@ARSLIST.ORG *Subject:* Force Password Change On Login ** AR Server version: 7.06.03 Build 001 Using the API, does the ARServerUser.login() method check if 'Force Password Change On Login' (field 124) is set before logging in the user, or is the program using the API responsible for checking that field? I didn't see anything mentioned in the API docs about changes to the login process, but the login method doesn't seem to care if this field is set or not, it logs the user in with the old password and allows the user to continue as if the old password is still valid. Thanks, *Jack Boespflug* Product Development *Kinetic Data, Inc.* Building a Better Service Experience *Recipient of :* *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: View of a View?
I do all my views on the ARS views exclusively. These can be quite complex and include SQL functions, queries, processing of those queries, unions, sub views, etc. I think it's a lot better than basing in on the Txxx ( Cxx) fields. The simple fact that your source SQL uses terms like T1982 and C91818165 makes it very ugly to maintain. A view on a view (especially the one that ARS creates) is NO problem and NO trouble. If there is any performance issues with a complex view there are lots of database things you could do (like instantiated views as a worst case, simple indexes as needed on the ARS tables through the ARS developer tool). That being said, you could make a complicated view where you derive the T number from arschema and the C number from arfield etc. But why bother? Again, the SQL source will be more complex and harder to maintain. The ARS view is one to one with the underlying T table. There is no performance penalty for using it and the large benefit of an understandable SQL source. Cheers Ben www.softwaretoolhouse.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: January-25-11 17:26 To: arslist@ARSLIST.ORG Subject: Re: View of a View? ** Thanks everyone for your input. The 3 columns were just to show what a view of the view looked like. I actually need the view to have about 20 columns. We are creating a DB Link so that this data can be imported into a Data Warehouse for heavy duty reporting capabilities. We usually don't like our DB links to go straight to the T tables, so we are creating a view. The reason why we are not using the AR SYSTEM created view is because we need to normalize some of the data and create new fields etc (that I don't want/need in an actual form). I guess I could still create a self-join form, but I think I like creating views better. But I will not be creating a view on top of a view. Sounds like trouble.. If we do a migration (which we are actually going to be doing in the next couple of months - we are getting a new production server), I'll just have to copy and recreate the views if the T # for the tables change correct? Thanks everyone! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Monday, January 24, 2011 8:29 PM To: arslist@ARSLIST.ORG Subject: Re: View of a View? ** Also with regards to maintainability, if you are migrating code through various environments to get to production, the T# for that form isn't guaranteed to be the same. It most likely is, but it depends on how tortured your migration process is (or was, before you started working somewhere *sigh*). The schema id doesn't come along in a *.def file. Have you considered keeping it all in Remedy, and just creating a self-join form with only those three fields showing? You'll end up with an Oracle view anyway if you need it for outside integrations or whatever, and you don't have to worry about maintaining stuff at the DB level. Thad On Mon, Jan 24, 2011 at 2:44 PM, Axton axton.gr...@gmail.com wrote: ** It's measurably more maintainable to create the view against the table. Any time you modify a form, the views that ARS creates on top of the tables is dropped and recreated. This is because there is no way in the db to alter the view. When the view is dropped and recreated it may invalidate the view you have that is built on top of that view, esp if the owner of the view is not the ars db account. I've found that it's best not to create or alter objects in the ars schema. They tend to turn into something that resembles space debris after a while. On Mon, Jan 24, 2011 at 4:22 PM, Roberts, Chas crobe...@riversidecountyit.org wrote: Sort of depends if you want to wait for the view to be processed before the view of the view. It's probably measurably more efficient to create the view(let) from the original table. Chas -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Monday, January 24, 2011 2:07 PM To: arslist@ARSLIST.ORG Subject: Re: View of a View? So is it recommended? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Monday, January 24, 2011 5:05 PM To: arslist@ARSLIST.ORG Subject: Re: View of a View? On Oracle, the optimizer will convert the view (through the other view) down to the actual table when it executes the query. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Monday, January 24, 2011 3:50 PM To: arslist@ARSLIST.ORG Subject: View of a View? ** I have a table T204 and the AR SYSTEM automatically creates a view on top of it called TEIS_SURVEY_TEXT I need to
Re: Group Notifications
There is a defect for this from BMC. There are a number of filters for notifications that are supposed to fire on submit and have been changed to modify. defect SW00363715 You'll want to make sure this is corrected in your environment (NTE:NPC:ChkNotificationMsgExist_015 should fire on sumbit, not modify--same with NTE:NPC:ChkNotificationMsgExist=No_016) I think their might be one other as well. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Siddiqi, Wirasat (Contractor) Sent: Monday, January 24, 2011 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: Group Notifications ** Check the NTE:CFG-Notification Events form for following values. You need to have this setting for incident assignment messages to go out. Notification Event Type= System Default Module Name=Incident Notification Event=Assignment Remedy Notification Method=Email Group Notification=Yes Thanks, Wirasat From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Wilhelm, Chad E Sent: Friday, October 08, 2010 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: Group Notifications ** Are there any notifications in the NTE:SYS-NT Process Control? If there are then it maybe a escalation thread issue. Thank You, Chad Wilhelm Purdue University IT Customer Relations - Remedy Administrator From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sabyson Fernandes Sent: Friday, October 08, 2010 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: Group Notifications ** Check that escalations are running on the server. The group notifications are expanded to the group members by an escalation that created the records in the NTE notification form for members of the group. Sometimes escalations are disabled at the server configuration level when you do an install/upgrade and forget to re-enable them. Regards, Saby --- On Fri, 10/8/10, Tommy Morris tommy.mor...@radioshack.com wrote: From: Tommy Morris tommy.mor...@radioshack.com Subject: Group Notifications To: arslist@ARSLIST.ORG Date: Friday, October 8, 2010, 3:34 AM ** ARS 7.5p3 ITSM 7.6p1 Just rolled this version out live for the company and group notifications for incident records are not triggering. Notifications are not being sent when an Incident is assigned to a Group. Notifications are sent when an Incident is assigned to an individual. Notifications are sent for Tasks and Changes being assigned to a group but I cannot find a configuration to ensure that Group Notifications fire for incidents. Amazingly this is a major issue. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: View of a View?
I would 2nd Ben's view on this - I also have created numerous views on our Remedy database to facilitate many kinds of features and reports. So far I have not seen any issues basing my view on the existing views. Debra Debra Anderson T 415.808.9118 | F 415.808.3535 600 Harrison St * San Francisco, CA * 94107 PRN | media where when it matters This e-mail (including any attachments) is meant for only the intended recipient of the transmission, and may include confidential information. If you are not the intended recipient or you received this e-mail in error, any review, use, dissemination, distribution, or copying of this e-mail is strictly prohibited. If you have received this message in error, please notify the sender immediately by telephone at (415) 808-3500 or by return e-mail and delete this e-mail, along with any attachments and copies, from your system. Thank you. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys Sent: Tuesday, January 25, 2011 8:50 AM To: arslist@ARSLIST.ORG Subject: Re: View of a View? ** I do all my views on the ARS views exclusively. These can be quite complex and include SQL functions, queries, processing of those queries, unions, sub views, etc. I think it's a lot better than basing in on the Txxx ( Cxx) fields. The simple fact that your source SQL uses terms like T1982 and C91818165 makes it very ugly to maintain. A view on a view (especially the one that ARS creates) is NO problem and NO trouble. If there is any performance issues with a complex view there are lots of database things you could do (like instantiated views as a worst case, simple indexes as needed on the ARS tables through the ARS developer tool). That being said, you could make a complicated view where you derive the T number from arschema and the C number from arfield etc. But why bother? Again, the SQL source will be more complex and harder to maintain. The ARS view is one to one with the underlying T table. There is no performance penalty for using it and the large benefit of an understandable SQL source. Cheers Ben www.softwaretoolhouse.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: January-25-11 17:26 To: arslist@ARSLIST.ORG Subject: Re: View of a View? ** Thanks everyone for your input. The 3 columns were just to show what a view of the view looked like. I actually need the view to have about 20 columns. We are creating a DB Link so that this data can be imported into a Data Warehouse for heavy duty reporting capabilities. We usually don't like our DB links to go straight to the T tables, so we are creating a view. The reason why we are not using the AR SYSTEM created view is because we need to normalize some of the data and create new fields etc (that I don't want/need in an actual form). I guess I could still create a self-join form, but I think I like creating views better. But I will not be creating a view on top of a view. Sounds like trouble If we do a migration (which we are actually going to be doing in the next couple of months - we are getting a new production server), I'll just have to copy and recreate the views if the T # for the tables change correct? Thanks everyone! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Monday, January 24, 2011 8:29 PM To: arslist@ARSLIST.ORG Subject: Re: View of a View? ** Also with regards to maintainability, if you are migrating code through various environments to get to production, the T# for that form isn't guaranteed to be the same. It most likely is, but it depends on how tortured your migration process is (or was, before you started working somewhere *sigh*). The schema id doesn't come along in a *.def file. Have you considered keeping it all in Remedy, and just creating a self-join form with only those three fields showing? You'll end up with an Oracle view anyway if you need it for outside integrations or whatever, and you don't have to worry about maintaining stuff at the DB level. Thad On Mon, Jan 24, 2011 at 2:44 PM, Axton axton.gr...@gmail.com wrote: ** It's measurably more maintainable to create the view against the table. Any time you modify a form, the views that ARS creates on top of the tables is dropped and recreated. This is because there is no way in the db to alter the view. When the view is dropped and recreated it may invalidate the view you have that is built on top of that view, esp if the owner of the view is not the ars db account. I've found that it's best not to create or alter objects in the ars schema. They tend to turn into something that resembles space debris after a while. On Mon, Jan 24, 2011 at 4:22 PM, Roberts, Chas crobe...@riversidecountyit.org wrote: Sort of depends if you want to
Re: User login issue
I wasn't the one who had compared the configs. One of my coworkers had missed that the config was actually different and I could see the difference quite easily in the logs (and would have seen it if I had double checked the form as well). Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, January 20, 2011 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: User login issue ** Hi Anne, Do you mind sharing what the problem was? Jason On Jan 20, 2011 10:25 AM, Ramey, Anne anne.ra...@nc.govmailto:anne.ra...@nc.gov wrote: That did allow me to spot the issue. I had forgotten that was so easy to change. Thanks for the reminder. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett Sent: Thursday, January 20, 2011 12:58 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: User login issue If you set the plugin log level to ALL then you can see the ldap reply codes that will tell you exactly whats wrong We are running a server group (ARS 7.1 ITSM 7.0.03 p 9) and are seeing a strange issue. We use LDAP authentication and have exactly the same LDAP settings on both servers in the server group...they point to the same server and use the same user to bind and the same settings to authenticate users. We have a series of newly created users that can login to one server in the server group, but not the other. When they can't login successfully, we see 20 2011 08:43:36.8357 */ LOGIN FAILED accountname (user) In the user log, with a matching C: 390695 /* Thu Jan 20 2011 08:43:36.8285 */+VL AREAVerifyLoginCallback -- user accountname C: 390695 /* Thu Jan 20 2011 08:43:36.8306 */-VL FAIL In the arplugin log. But if the same user logs in on the other server, it all works perfectly. If this was happening to all users on the problem server, I could understand that, but it seems to just be those created in the last month or so. We are working with our AD admins to see if they can see a problem, but since the working server is using the same AD server, I can't see how it can be their problem. Any ideas are appreciated. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Approvals hanging up
Has no one else with ITSM 7.6 p1 seen this issue in change? I'm not sure why we would see it in one system and not another. I tried re-installing the approval server to no effect. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramey, Anne Sent: Friday, January 21, 2011 12:41 PM To: arslist@ARSLIST.ORG Subject: Approvals hanging up ** When I (or anyone else) approves a change (ARS 7.5 p6 ITSM 7.6 p1) the change actually does get approved quickly, but the screen (web or client) doesn't return for the user doing the approvals. They eventually get a message about a timeout performing an operation to the DB (ARERR [94] Timeout during database query -- consider using more specific search criteria to narrow the results, and retry the operation : server). The SQL/API/Filter log for the client looks like this at the end: ACTL --1-- Stop active link processing - On Table Content Change CLAT /* Fri Jan 21 2011 12:33:19.2790 */+API call API TID: 1110919488 RPC ID: 358401 Queue: Fast Client-RPC: 390620USER: arramey /* Fri Jan 21 2011 12:33:19.2766 */+VFCARValidateFormCache -- form AP:PreviewInfo from Remedy User (protocol 14) at IP address server ip SQL TID: 1110919488 RPC ID: 358401 Queue: Fast Client-RPC: 390620USER: arramey /* Fri Jan 21 2011 12:33:19.3093 */SELECT charMenuId,name,version,smObjProp FROM char_menu WHERE timestamp 2147483640 ORDER BY 1 ASC SQL TID: 1110919488 RPC ID: 358401 Queue: Fast Client-RPC: 390620USER: arramey /* Fri Jan 21 2011 12:33:19.3106 */OK API TID: 1110919488 RPC ID: 358401 Queue: Fast Client-RPC: 390620USER: arramey /* Fri Jan 21 2011 12:33:19.3137 */-VFC OK CLAT /* Fri Jan 21 2011 12:33:19.3880 */-API call CLAT /* Fri Jan 21 2011 12:33:19.4980 */+API call While it is stuck. Has anyone else run across this? It doesn't happen in my development environment, just my UAT. The primary difference are the UAT DB is much bigger with more changes and more approval rules. Could that be it? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Approvals hanging up
** Anne:we have the exact configuration (on Windows 2003) and do not experience the issue below..Terry On Jan 25, 2011, Ramey, Anne anne.ra...@nc.gov wrote: ** Has no one else with ITSM 7.6 p1 seen this issue in change? Im not sure why we would see it in one system and not another. I tried re-installing the approval server to no effect. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramey, AnneSent: Friday, January 21, 2011 12:41 PMTo: arslist@ARSLIST.ORGSubject: Approvals hanging up ** When I (or anyone else) approves a change (ARS 7.5 p6 ITSM 7.6 p1) the change actually does get approved quickly, but the screen (web or client) doesnt return for the user doing the approvals. They eventually get a message about a timeout performing an operation to the DB (ARERR [94] Timeout during database query -- consider using more specific search criteria to narrow the results, and retry the operation : server). The SQL/API/Filter log for the client looks like this at the end: ACTL --1-- Stop active link processing - On Table Content Change CLAT /* Fri Jan 21 2011 12:33:19.2790 */+API call API TID: 1110919488 RPC ID: 358401 Queue: Fast Client-RPC: 390620 USER: arramey /* Fri Jan 21 2011 12:33:19.2766 */+VFC ARValidateFormCache -- form AP:PreviewInfo from Remedy User (protocol 14) at IP address server ip SQL TID: 1110919488 RPC ID: 358401 Queue: Fast Client-RPC: 390620 USER: arramey /* Fri Jan 21 2011 12:33:19.3093 */SELECT charMenuId,name,version,smObjProp FROM char_menu WHERE timestamp 2147483640 ORDER BY 1 ASC SQL TID: 1110919488 RPC ID: 358401 Queue: Fast Client-RPC: 390620 USER: arramey /* Fri Jan 21 2011 12:33:19.3106 */OK API TID: 1110919488 RPC ID: 358401 Queue: Fast Client-RPC: 390620 USER: arramey /* Fri Jan 21 2011 12:33:19.3137 */-VFC OK CLAT /* Fri Jan 21 2011 12:33:19.3880 */-API call CLAT /* Fri Jan 21 2011 12:33:19.4980 */+API call While it is stuck. Has anyone else run across this? It doesnt happen in my development environment, just my UAT. The primary difference are the UAT DB is much bigger with more changes and more approval rules. Could that be it? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
ARSmarts 2.7 coming soon
** Hello List, Just thought I'd give you a heads-up about the next version of ARSmarts. It will be version 2.7 and should be released mid-February. The powerful features of the Navigator and the Documenter will be enhanced by the support of Applications and Roles. This means that you will be able to compare Applications, to search on Roles, to document Applications and Roles, The Grapher is not impacted by these new features. I'll keep you posted. Best regards. Kas kais.albas...@arsmarts.com www.arsmarts.com +32 477 41 22 24 _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Force Password Change On Login
Jack: I probably meant the disabled field. LJ: I don't think it's good design to add random fields and then make the client check them. It's clearly insecure by encouraging administrators to set 'disabled' or 'user must change password' and find users don't have to do so. The disabled option being ignored by the server is the serious issue: an account marked as disabled should be disabled, without the need for SSO Plugin to finish the job. I'm sure BMC will take this on board if they have not already. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Force Password Change On Login
A LONG time ago, I added a status of 'disabled' to the user form, and any time the status is set to disabled, I change the password on the account to $TIMESTAMP$while not a 'random' value, the chances of the user being able to guess what their password on disable is..so.that's how I disable accounts..with 7.1 BMC itself added this status so I didn't hafta keep adding it each time I upgraded..but I still use the same process. That and the fact that our system integrates with AD for its authentication, makes it so that if for whatever reason I decide, that the user is disabled, they can't get in. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jack Boespflug Sent: Tuesday, January 25, 2011 9:34 AM To: arslist@ARSLIST.ORG Subject: Re: Force Password Change On Login ** Thanks for the info. That brings up another question then, what indicates that the User record is disabled? Is it the Status field set to Disabled, or some other field that I am not aware of? When the Status value is set to Disabled, the user can still login. Do I need to change my application code to also check this field? John Baker also suggested there is a field called User account locked. I am not seeing this field on the User form. Does it exist somewhere else? I will probably need to direct these questions to BMC, but wanted to see if others have run into this. Thanks again for any info you have. Jack Boespflug Product Development Kinetic Data, Inc. Building a Better Service Experience Recipient of : WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award On Tue, Jan 25, 2011 at 8:50 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Jack, Unfortunately I do not believe that the pw management stuff is a server thing, I think the client and mid-tier were programmed to look at that information and take action.that being said, you would need to write your API program to do the same. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jack Boespflug Sent: Monday, January 24, 2011 4:22 PM To: arslist@ARSLIST.ORG Subject: Force Password Change On Login ** AR Server version: 7.06.03 Build 001 Using the API, does the ARServerUser.login() method check if 'Force Password Change On Login' (field 124) is set before logging in the user, or is the program using the API responsible for checking that field? I didn't see anything mentioned in the API docs about changes to the login process, but the login method doesn't seem to care if this field is set or not, it logs the user in with the old password and allows the user to continue as if the old password is still valid. Thanks, Jack Boespflug Product Development Kinetic Data, Inc. Building a Better Service Experience Recipient of : WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Approvals hanging up
How many records do you have for approval changes, etc? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma Sent: Tuesday, January 25, 2011 12:02 PM To: arslist@ARSLIST.ORG Subject: Re: Approvals hanging up ** Anne: we have the exact configuration (on Windows 2003) and do not experience the issue below.. Terry On Jan 25, 2011, Ramey, Anne anne.ra...@nc.gov wrote: ** Has no one else with ITSM 7.6 p1 seen this issue in change? I’m not sure why we would see it in one system and not another. I tried re-installing the approval server to no effect. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramey, Anne Sent: Friday, January 21, 2011 12:41 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Approvals hanging up ** When I (or anyone else) approves a change (ARS 7.5 p6 ITSM 7.6 p1) the change actually does get approved quickly, but the screen (web or client) doesn’t return for the user doing the approvals. They eventually get a message about a timeout performing an operation to the DB (ARERR [94] Timeout during database query -- consider using more specific search criteria to narrow the results, and retry the operation : server). The SQL/API/Filter log for the client looks like this at the end: ACTL --1-- Stop active link processing - On Table Content Change CLAT /* Fri Jan 21 2011 12:33:19.2790 */+API call API TID: 1110919488 RPC ID: 358401 Queue: Fast Client-RPC: 390620USER: arramey /* Fri Jan 21 2011 12:33:19.2766 */+VFCARValidateFormCache -- form AP:PreviewInfo from Remedy User (protocol 14) at IP address server ip SQL TID: 1110919488 RPC ID: 358401 Queue: Fast Client-RPC: 390620USER: arramey /* Fri Jan 21 2011 12:33:19.3093 */SELECT charMenuId,name,version,smObjProp FROM char_menu WHERE timestamp 2147483640 ORDER BY 1 ASC SQL TID: 1110919488 RPC ID: 358401 Queue: Fast Client-RPC: 390620USER: arramey /* Fri Jan 21 2011 12:33:19.3106 */OK API TID: 1110919488 RPC ID: 358401 Queue: Fast Client-RPC: 390620USER: arramey /* Fri Jan 21 2011 12:33:19.3137 */-VFC OK CLAT /* Fri Jan 21 2011 12:33:19.3880 */-API call CLAT /* Fri Jan 21 2011 12:33:19.4980 */+API call While it is “stuck”. Has anyone else run across this? It doesn’t happen in my development environment, just my UAT. The primary difference are the UAT DB is much bigger with more changes and more approval rules. Could that be it? Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: Force Password Change On Login
John, I don't disagree with you. I think if BMC added account management fields that state an account must change its password, or is disabled, then the server should be checking that stuff...not the clientbut I'm not BMC and I'm sure they had their reasons for designing it the way they did. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Tuesday, January 25, 2011 10:07 AM To: arslist@ARSLIST.ORG Subject: Force Password Change On Login Jack: I probably meant the disabled field. LJ: I don't think it's good design to add random fields and then make the client check them. It's clearly insecure by encouraging administrators to set 'disabled' or 'user must change password' and find users don't have to do so. The disabled option being ignored by the server is the serious issue: an account marked as disabled should be disabled, without the need for SSO Plugin to finish the job. I'm sure BMC will take this on board if they have not already. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Force Password Change On Login
Currently, the 'Disabled' flag is for informational purposes only and does not have an effect on the actual user or login process. So yes, you'd need to use workflow were you to want to do something based on the status of that field. There have been suggestions that the system should have an indicator on the technical status (rather than informational status) of a user that has an effect on whether they can log in or not and this is being considered for a future release. This dovetails into broader requests to enable, for example, the disabling of a user for a time period (e.g. while they're on holiday) and re-enabling them upon their return. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jack Boespflug Sent: Tuesday, January 25, 2011 08:34 AM To: arslist@ARSLIST.ORG Subject: Re: Force Password Change On Login ** Thanks for the info. That brings up another question then, what indicates that the User record is disabled? Is it the Status field set to Disabled, or some other field that I am not aware of? When the Status value is set to Disabled, the user can still login. Do I need to change my application code to also check this field? John Baker also suggested there is a field called User account locked. I am not seeing this field on the User form. Does it exist somewhere else? I will probably need to direct these questions to BMC, but wanted to see if others have run into this. Thanks again for any info you have. Jack Boespflug Product Development Kinetic Data, Inc. Building a Better Service Experience Recipient of : WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award On Tue, Jan 25, 2011 at 8:50 AM, LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote: ** Jack, Unfortunately I do not believe that the pw management stuff is a server thing, I think the client and mid-tier were programmed to look at that information and take action...that being said, you would need to write your API program to do the same. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jack Boespflug Sent: Monday, January 24, 2011 4:22 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Force Password Change On Login ** AR Server version: 7.06.03 Build 001 Using the API, does the ARServerUser.login() method check if 'Force Password Change On Login' (field 124) is set before logging in the user, or is the program using the API responsible for checking that field? I didn't see anything mentioned in the API docs about changes to the login process, but the login method doesn't seem to care if this field is set or not, it logs the user in with the old password and allows the user to continue as if the old password is still valid. Thanks, Jack Boespflug Product Development Kinetic Data, Inc. Building a Better Service Experience Recipient of : WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Classes - WAS - 7.6.04 general availability
A co-worker and I need to take some 7.6.3 classes. Should we wait to take 7.6.4 classes or will the changes be so minor it won't matter?? Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, January 25, 2011 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 general availability ** When will it be released? When its ready! Although apparently, someone bought the rights to it and will release DNF in May. Xbox, PS3, and PC. Rick On Jan 25, 2011 9:32 AM, Chowdhury, Tauf tauf.chowdh...@frx.com wrote: This reminds me of a game called Duke Nukem Forever that was supposed to be released by a now defunct company 3D Realms. :) Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Tuesday, January 25, 2011 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 general availability A definitive date will be known the day after it reaches GA. I'll let you know then. ;-) -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roehr, Mario Sent: Tuesday, January 25, 2011 12:54 AM To: arslist@ARSLIST.ORG Subject: AW: 7.6.04 general availability ** Hi David, is there a definitive date for the 7.6.04 release now? Thanks in advance. Mario Von: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] Im Auftrag von Easter, David Gesendet: Donnerstag, 6. Januar 2011 22:48 An: arslist@ARSLIST.ORG Betreff: Re: 7.6.04 general availability ** Current tentative plans are for the ITSM 7.6.04 Suite, including AR System 7.6.04, to become generally available at the end of January 2011. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Thursday, January 06, 2011 11:31 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 general availability ** Does anyone know a date of when 7.6.04 is supposed to be available for download? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ --- Computacenter AG Co. oHG, mit Sitz in Kerpen (Amtsgericht Köln HRA 18096) Vertretungsberechtigte Gesellschafter: Computacenter Aktiengesellschaft, mit Sitz in Köln (Amtsgericht Köln HRB 28384) Vorstand: Oliver Tuszik (Vorsitzender), Dr. Karsten Freihube, Hans-Georg Freitag, Frank Kottmann, Reiner Louis Aufsichtsrat: Michael Norris (Vorsitzender) Computacenter Management GmbH, mit Sitz in Köln (Amtsgericht Köln HRB 28284) Geschäftsführer: Ulrich Irnich Visit us on the Internet: http://www.computacenter.de Visit our Online-Shop: https://shop.computacenter.de This email is confidential. If you are not the intended recipient, you must not disclose or use the information contained in
Best Practices view issue
We are having an issue with the best practices view in IE8 and some IE7 that the fields, particularly in the customer information section, display on top of each other. The two panels, the one with Company Customer name Incident Number and the one with Customer Phone, site, etc. both display at the same time, leading to a messy look and general confusion. Since it's not all IE7, I'm thinking it must be one of the internet options settings or something like that. Has anyone else seen this? Any ideas? It always happens for IE8 users, but only one IE7 user has seen it so far. [cid:image001.png@01CBBC8F.41DA4580] Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.png
Re: Remedy Application Service Password
There are several subsystems that use this password. These come to mind (though this is probably not complete): - Flashboads history collection daemon - Email engine - Old approval engine (pre 7.0 I think; when the approval server was a seperate process) Axton On Tue, Jan 25, 2011 at 7:33 AM, Doug Blair d...@blairing.com wrote: ** Hi! AR System 7.5.00 patch 006; ITSM 7.6.1; Atrium 7.6.00 patch 002; Solaris, Oracle (How could it be more succinct than that?) We are running multiple arplugin processes (with separate ar.conf files) in a server group, and have recently changed the Remedy Application Service password. (If you ever do this you'll need to copy the encrypted password into the second ar.conf files.) After several restarts I still find the application service attempting to log in with a password error, which means it must be cached in some other place(s). Does anyone have a *complete* list of all the places the Remedy Application Service account password is stored/used/hidden? Thanks! Doug (no, the other, other, Doug) Doug -- Doug Blair d...@blairing.com +1 224-558-5462 200 North Arlington Heights Road Arlington Heights, Illinois 60004 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Classes - WAS - 7.6.04 general availability
Except for one feature deferred out of 7.6.03, the changes are very minor. But you can certainly wait a few days and see the What's New list when it reaches GA to make that determination for yourself. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, January 25, 2011 09:44 AM To: arslist@ARSLIST.ORG Subject: Classes - WAS - 7.6.04 general availability A co-worker and I need to take some 7.6.3 classes. Should we wait to take 7.6.4 classes or will the changes be so minor it won't matter?? Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, January 25, 2011 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 general availability ** When will it be released? When its ready! Although apparently, someone bought the rights to it and will release DNF in May. Xbox, PS3, and PC. Rick On Jan 25, 2011 9:32 AM, Chowdhury, Tauf tauf.chowdh...@frx.com wrote: This reminds me of a game called Duke Nukem Forever that was supposed to be released by a now defunct company 3D Realms. :) Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Tuesday, January 25, 2011 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 general availability A definitive date will be known the day after it reaches GA. I'll let you know then. ;-) -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roehr, Mario Sent: Tuesday, January 25, 2011 12:54 AM To: arslist@ARSLIST.ORG Subject: AW: 7.6.04 general availability ** Hi David, is there a definitive date for the 7.6.04 release now? Thanks in advance. Mario Von: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] Im Auftrag von Easter, David Gesendet: Donnerstag, 6. Januar 2011 22:48 An: arslist@ARSLIST.ORG Betreff: Re: 7.6.04 general availability ** Current tentative plans are for the ITSM 7.6.04 Suite, including AR System 7.6.04, to become generally available at the end of January 2011. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Thursday, January 06, 2011 11:31 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 general availability ** Does anyone know a date of when 7.6.04 is supposed to be available for download? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11
Re: Best Practices view issue
We are having an issue with the best practices view (ars 7.5 p4 ITSM 7.6 p1) in IE8 and some IE7 that the fields, particularly in the customer information section, display on top of each other. The two panels, the one with Company Customer name Incident Number and the one with Customer Phone, site, etc. both display at the same time, leading to a messy look and general confusion. Since it's not all IE7, I'm thinking it must be one of the internet options settings or something like that. Has anyone else seen this? Any ideas? It always happens for IE8 users, but only one IE7 user has seen it so far. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Where can I find out what app licenses are assigned to each user
CTM:People Permission Groups is the form that has it as individual records. (ITSM 7.0.3 patch 9) Thad On Tue, Jan 25, 2011 at 6:36 AM, patrick zandi remedy...@gmail.com wrote: ** What about looking at the licensing on the user form ,, right side field of form says application license I do not know if you want to use it but it might help On Mon, Jan 24, 2011 at 9:39 PM, Howard Richter hbr4...@gmail.com wrote: ** I have been trying to find out how to list all app licenses (like Incindet user or Change admin) assinged to each user, other then opening up the people form. Can anyone point me to the form (or forms) that hold this info. As always thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Classes - WAS - 7.6.04 general availability
One very large (exciting) feature that could change some of your development practices... Jason On Tue, Jan 25, 2011 at 10:07 AM, Easter, David david_eas...@bmc.comwrote: Except for one feature deferred out of 7.6.03, the changes are very minor. But you can certainly wait a few days and see the What's New list when it reaches GA to make that determination for yourself. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Tuesday, January 25, 2011 09:44 AM To: arslist@ARSLIST.ORG Subject: Classes - WAS - 7.6.04 general availability A co-worker and I need to take some 7.6.3 classes. Should we wait to take 7.6.4 classes or will the changes be so minor it won't matter?? Claire From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, January 25, 2011 9:40 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 general availability ** When will it be released? When its ready! Although apparently, someone bought the rights to it and will release DNF in May. Xbox, PS3, and PC. Rick On Jan 25, 2011 9:32 AM, Chowdhury, Tauf tauf.chowdh...@frx.com wrote: This reminds me of a game called Duke Nukem Forever that was supposed to be released by a now defunct company 3D Realms. :) Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Tuesday, January 25, 2011 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 general availability A definitive date will be known the day after it reaches GA. I'll let you know then. ;-) -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Roehr, Mario Sent: Tuesday, January 25, 2011 12:54 AM To: arslist@ARSLIST.ORG Subject: AW: 7.6.04 general availability ** Hi David, is there a definitive date for the 7.6.04 release now? Thanks in advance. Mario Von: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] Im Auftrag von Easter, David Gesendet: Donnerstag, 6. Januar 2011 22:48 An: arslist@ARSLIST.ORG Betreff: Re: 7.6.04 general availability ** Current tentative plans are for the ITSM 7.6.04 Suite, including AR System 7.6.04, to become generally available at the end of January 2011. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Thursday, January 06, 2011 11:31 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 general availability ** Does anyone know a date of when 7.6.04 is supposed to be available for download? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited
Moving Knowledge Articles from DEV to PRODUCTION in RKM 7.6
Does anyone know a way to move Knowledge articles from different Servers?? Ron Suwanski Lead Remedy Administrator / Developer DeVry Inc. 814 Commerce Drive Oakbrook, IL 60523-8822 p: 630.472.2209 e: rsuwan...@devry.commailto:rsuwan...@devry.com www.devry.eduhttp://www.devry.com/ [cid:B32B817B-2671-4ABA-8B3A-2299C5556C56] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.jpg
Server Display Name in Atrium Explorer
All, When using the Atrium Explorer to view a CI and it's related CI's it seems to default to the CI Description (Short Description) for the Display Name as opposed the CI Name. Does anyone know if this can be changed to default to the CI Name? If so how can I do that? TIA Mike -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Server-Display-Name-in-Atrium-Explorer-tp5960227p5960227.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Where can I find out what app licenses are assigned to each user
Thanks to all. I would think that BMC would have a easer way of finding this info. By the way using the User form and then parcing the data. Howard On Tue, Jan 25, 2011 at 1:34 PM, Thad Esser thad.es...@gmail.com wrote: ** CTM:People Permission Groups is the form that has it as individual records. (ITSM 7.0.3 patch 9) Thad On Tue, Jan 25, 2011 at 6:36 AM, patrick zandi remedy...@gmail.comwrote: ** What about looking at the licensing on the user form ,, right side field of form says application license I do not know if you want to use it but it might help On Mon, Jan 24, 2011 at 9:39 PM, Howard Richter hbr4...@gmail.comwrote: ** I have been trying to find out how to list all app licenses (like Incindet user or Change admin) assinged to each user, other then opening up the people form. Can anyone point me to the form (or forms) that hold this info. As always thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Oracle Client Question
Hi All I am building a 7.5 server on Linux with Oracle 11g. The compatibility matrix states that only the Oracle 10gR2 client can be used. None higher or lower. Is that true? This does not make sense to my DBA and I don't have a good explanation for him. Anyone know why this is? Has anyone successfully used the 11g client with the 11g server? Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5335 (Office) (315) 317.2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Remedy Application Service Password
But correct me if I am wrong but I don't believe its actually stored anywhere else other than the ar.cfg file. If you started the plugin servers one at a time do they all fail? Regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: 25 January 2011 18:04 To: arslist@ARSLIST.ORG Subject: Re: Remedy Application Service Password ** There are several subsystems that use this password. These come to mind (though this is probably not complete): - Flashboads history collection daemon - Email engine - Old approval engine (pre 7.0 I think; when the approval server was a seperate process) Axton On Tue, Jan 25, 2011 at 7:33 AM, Doug Blair d...@blairing.com wrote: ** Hi! AR System 7.5.00 patch 006; ITSM 7.6.1; Atrium 7.6.00 patch 002; Solaris, Oracle (How could it be more succinct than that?) We are running multiple arplugin processes (with separate ar.conf files) in a server group, and have recently changed the Remedy Application Service password. (If you ever do this you'll need to copy the encrypted password into the second ar.conf files.) After several restarts I still find the application service attempting to log in with a password error, which means it must be cached in some other place(s). Does anyone have a *complete* list of all the places the Remedy Application Service account password is stored/used/hidden? Thanks! Doug (no, the other, other, Doug) Doug -- Doug Blair d...@blairing.com +1 224-558-5462 200 North Arlington Heights Road Arlington Heights, Illinois 60004 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Remedy Application Service Password
Both the email engine and fb store it in a different configuration file. For email: EmailDaemon.properties For FB: server.conf There are special commands that have to be run to generate the encrypted value to enter into those files. See this for an old reference to the commands: http://arswiki.org/wiki/Securing_ARS#Locking_Down_Built-in_ARS_Accounts On Tue, Jan 25, 2011 at 2:45 PM, Danny Kellett danny.kell...@strategicworkflow.com wrote: ** But correct me if I am wrong but I don’t believe its actually stored anywhere else other than the ar.cfg file. If you started the plugin servers one at a time do they all fail? Regards Danny *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Axton *Sent:* 25 January 2011 18:04 *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy Application Service Password ** There are several subsystems that use this password. These come to mind (though this is probably not complete): - Flashboads history collection daemon - Email engine - Old approval engine (pre 7.0 I think; when the approval server was a seperate process) Axton On Tue, Jan 25, 2011 at 7:33 AM, Doug Blair d...@blairing.com wrote: ** Hi! AR System 7.5.00 patch 006; ITSM 7.6.1; Atrium 7.6.00 patch 002; Solaris, Oracle (How could it be more succinct than that?) We are running multiple arplugin processes (with separate ar.conf files) in a server group, and have recently changed the Remedy Application Service password. (If you ever do this you'll need to copy the encrypted password into the second ar.conf files.) After several restarts I still find the application service attempting to log in with a password error, which means it must be cached in some other place(s). Does anyone have a *complete* list of all the places the Remedy Application Service account password is stored/used/hidden? Thanks! Doug (no, the other, other, Doug) Doug -- Doug Blair d...@blairing.com +1 224-558-5462 200 North Arlington Heights Road Arlington Heights, Illinois 60004 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Oracle Client Question
11G client on a Solaris 10 64bit server. On Tue, Jan 25, 2011 at 3:44 PM, Brittain, Mark mbritt...@navisite.comwrote: ** Hi All I am building a 7.5 server on Linux with Oracle 11g. The compatibility matrix states that only the Oracle 10gR2 client can be used. None higher or lower. Is that true? This does not make sense to my DBA and I don’t have a good explanation for him. Anyone know why this is? Has anyone successfully used the 11g client with the 11g server? Thanks Mark Mark Brittain Remedy Developer *NaviSite **mbritt...@navisite.com* mbritt...@navisite.com (315) 453-2912 x5335 (Office) (315) 317.2897 (Cell) * * This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Force Password Change On Login
Hello, I'm of the view that a user interface that provides a control to mark an account disabled, it is unreasonable to expect an administrator to know it doesn't do anything. It's interesting to note that an experienced user started the topic by asking a similar question, so if it can fool the experienced, it needs addressing. To put this into context, if I use the Active Directory Users and Groups tool, I can view a disable a user by selecting disable (or whatever the option may be). The same is true for other user management tools, so an administrator would and should and expect the same from AR System. With that in mind, I've added some new functionality to SSO Plugin version 3.3 to deny SSO access for a user who's entry is marked disabled and perform one of two actions: Display an informative message suggesting they contact the service desk, or raise an incident in BMC ITSM Incident. Some of the best functionality comes from user feedback, and thank you to those who have contributed to this thread. John Baker -- Single Sign On for the AR System http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Oracle Client Question
11g on aix 6.1
Sincerely,
D.Dussie
On Jan 25, 2011, at 3:44 PM, Brittain, Mark mbritt...@navisite.com wrote:
**
Hi All
I am building a 7.5 server on Linux with Oracle 11g. The compatibility matrix
states that only the Oracle 10gR2 client can be used. None higher or lower.
Is that true? This does not make sense to my DBA and I don’t have a good
explanation for him. Anyone know why this is? Has anyone successfully used
the 11g client with the 11g server?
Thanks
Mark
Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5335 (Office)
(315) 317.2897 (Cell)
This e-mail is the property of NaviSite, Inc. It is intended only for the
person or entity to which it is addressed and may contain information that is
privileged, confidential, or otherwise protected from disclosure.
Distribution or copying of this e-mail, or the information contained herein,
to anyone other than the intended recipient is prohibited.
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
___
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Re: Oracle Client Question
Officially, BMC only supports one version of the client because the AR System server itself is compiled against only one version of the client. While other client versions may work, that is the officially tested and supported version. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, January 25, 2011 12:44 PM To: arslist@ARSLIST.ORG Subject: Oracle Client Question ** Hi All I am building a 7.5 server on Linux with Oracle 11g. The compatibility matrix states that only the Oracle 10gR2 client can be used. None higher or lower. Is that true? This does not make sense to my DBA and I don't have a good explanation for him. Anyone know why this is? Has anyone successfully used the 11g client with the 11g server? Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5335 (Office) (315) 317.2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Oracle Client Question
Mark, When you write code, you have to write to and link to a given version of the API. That version has a specific set of calls, with specific parameters, with specific definitions. A different version of the API may have different calls and different parameters and different definitions. When 7.5 was developed, we linked to the Oracle 10gR2 API (Well, if the compatibility matrix says that is the version that is it, I don't know otherwise myself). So, we are tied to that definition. Now, within the API, that api may be compatible (and it is) with many versions of Oracle. So, using that API, you can talk with Oracle 10g, 11g, and other versions as well. So, you can have any version of Oracle that is compatible with the 10gR2 API, but we do need the 10gR2 API installed as that is the interface we are using. The API is part of the Oracle client hence the version of the oracle client that must be installed. We don't have permission to redistribute Oracle binaries or libraries so we have to have you put them in place. Now, we just link to the Oracle libraries. IF there is a later version (or earlier version) that has EVERY call we need to make, the exact same parameters as the ones we expect with the exact same definition and same limits and same everything else and the same name for every procedure that is called, then in theory everything would work. But, we cannot gaurantee that. We KNOW that we work against the definition of the client in 10gR2 as that is what we link and test with. You may get odd and suprising errors using another version of the client. Since you can have this version of the client for any Oracle installation of 10g or later, it is simply safest to have that specific client installed or best compatibility and least chance of oddity. BMC supports things tied to that version of the client and does not gaurantee what may work or not with any other version of the client. Really, this is no different from if you have a 7.6.3 mid-tier, you need 7.6.3 API libraries installed with the mid-tier. This is regardless of whether the mid-tier is talking with a 7.6.3, 7.5, 6.3, 9.4, or whatever version of the AR System server. I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, January 25, 2011 12:44 PM To: arslist@ARSLIST.ORG Subject: Oracle Client Question ** Hi All I am building a 7.5 server on Linux with Oracle 11g. The compatibility matrix states that only the Oracle 10gR2 client can be used. None higher or lower. Is that true? This does not make sense to my DBA and I don't have a good explanation for him. Anyone know why this is? Has anyone successfully used the 11g client with the 11g server? Thanks Mark Mark Brittain Remedy Developer NaviSite mbritt...@navisite.commailto:mbritt...@navisite.com (315) 453-2912 x5335 (Office) (315) 317.2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Oracle Client Question
It has to match the version in the compatability matrix. The Remedy server uses the native libraries from the oracle client (OCI). The server dynamically links to these native libraries. If the version/interfaces do not match, the dynamic linking will not work. Take this ldd (dynamic link resolver) as a reference: remedy@x remedy$ ldd /a/b/c/bin/arserverd /usr/lib/sparcv9/libumem.so /usr/lib/secure/64/s9_preload.so.1 *libclntsh.so.10.1 = /a/b/c/remedy75/local/oracle/lib/libclntsh.so.10.1* ... Axton On Tue, Jan 25, 2011 at 2:44 PM, Brittain, Mark mbritt...@navisite.comwrote: ** Hi All I am building a 7.5 server on Linux with Oracle 11g. The compatibility matrix states that only the Oracle 10gR2 client can be used. None higher or lower. Is that true? This does not make sense to my DBA and I don’t have a good explanation for him. Anyone know why this is? Has anyone successfully used the 11g client with the 11g server? Thanks Mark Mark Brittain Remedy Developer *NaviSite **mbritt...@navisite.com* mbritt...@navisite.com (315) 453-2912 x5335 (Office) (315) 317.2897 (Cell) * * This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Oracle Client Question
Mark,
I can't speak to if it will work under other configurations as others have
stated, but I believe the compatibility matrix states the client version
that the executable was compiled against, and is the only 'supported'
version.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Tuesday, January 25, 2011 1:44 PM
To: arslist@ARSLIST.ORG
Subject: Oracle Client Question
**
Hi All
I am building a 7.5 server on Linux with Oracle 11g. The compatibility
matrix states that only the Oracle 10gR2 client can be used. None higher or
lower. Is that true? This does not make sense to my DBA and I don't have a
good explanation for him. Anyone know why this is? Has anyone successfully
used the 11g client with the 11g server?
Thanks
Mark
Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5335 (Office)
(315) 317.2897 (Cell)
This e-mail is the property of NaviSite, Inc. It is intended only for the
person or entity to which it is addressed and may contain information that
is privileged, confidential, or otherwise protected from disclosure.
Distribution or copying of this e-mail, or the information contained herein,
to anyone other than the intended recipient is prohibited.
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: Radio button field just shows first button, sometimes
Dwayne, I haven't experienced that exact issue, but with something strange like that I suppose you could try adjusting the field in Dev Studio: maybe change the radio to display as one line, save it, then change it back to 9 lines and save it again. Maybe also try extending the field width a little. Sometimes that has helped me with minor display issues. David Durling On 1/24/2011 9:39 AM, Martin, Dwayne - martinrd wrote: ** Dear List, We have a radio button field with 9 options, that is supposed to look like this: But about 2/3 of the time it appears like this: Only the circle of the first option appears. If you close the window and re-open it a few times it eventually appears properly. This is a regular database field on a regular database form. So far we’ve only seen this happen on one machine (Win 7), but this form normally only gets opened on that one machine. It happens in both WUT 7.1 and 7.5. So far we haven’t seen it in Mid Tier, but haven’t tried it that often. Any ideas? Dwayne Martin -- David Durling706-542-0223 Enterprise IT Servicesdurl...@uga.edu University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Server Display Name in Atrium Explorer
Yes you can change it. The labels are defined in the BMC.CORE.CONFIG:BMC_UICOMPONENT form. See page 61 of the CMDB 7.6 Admin Guide. Jason On Tue, Jan 25, 2011 at 11:54 AM, Mike Ziniti versi...@aol.com wrote: All, When using the Atrium Explorer to view a CI and it's related CI's it seems to default to the CI Description (Short Description) for the Display Name as opposed the CI Name. Does anyone know if this can be changed to default to the CI Name? If so how can I do that? TIA Mike -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Server-Display-Name-in-Atrium-Explorer-tp5960227p5960227.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Notification on Re-Assignment of Incident ticket within same Assigned Group
All, Does any one know of any Notification Rule or Preferences that can be set for Incident Management to allow 'Assignee' field to be notified each time on re-assignment of an existing Incident ticket within same Assigned Group? Or does a custom workflow on HPD:HelpDesk and NTE:SYS-NT Process Control has to be built to perform task each time on re-assignment of ticket to a new person? thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Oracle Client Question
The linker is going to look for the library by name. In the case of the OCI api, the name is libclntsh.so.10.1. So if that is not in the path used by your OS to dynamically link libraries, then it's not going to work. You'll get a message to the effect that it couldn't find the required libraries. The 11g client has a different name (probably libclntsh.so.11.1). For this reason you can not use the 11g client with a 7.5 server. You may be able to rename libclntsh.so.11.1 to libclntsh.so.10.1, or create a symlink, but if you run into problems as a result you are going to be out of luck getting any help; it's untested, undocumented, and no one is going to have the right information to put it all together, at least not in a way that will do you any good. When C code is compiled, you have to pass arguments to the linker. These arguments drive the linking process and the resulting binary uses the information collected during linking to know what to look for when executed. http://www.cprogramming.com/compilingandlinking.html http://www.cprogramming.com/compilingandlinking.html http://tldp.org/HOWTO/Program-Library-HOWTO/shared-libraries.html On Tue, Jan 25, 2011 at 3:27 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Mark, I can’t speak to if it will work under other configurations as others have stated, but I believe the compatibility matrix states the client version that the executable was compiled against, and is the only ‘supported’ version. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Brittain, Mark *Sent:* Tuesday, January 25, 2011 1:44 PM *To:* arslist@ARSLIST.ORG *Subject:* Oracle Client Question ** Hi All I am building a 7.5 server on Linux with Oracle 11g. The compatibility matrix states that only the Oracle 10gR2 client can be used. None higher or lower. Is that true? This does not make sense to my DBA and I don’t have a good explanation for him. Anyone know why this is? Has anyone successfully used the 11g client with the 11g server? Thanks Mark Mark Brittain Remedy Developer *NaviSite *mbritt...@navisite.com (315) 453-2912 x5335 (Office) (315) 317.2897 (Cell) * * This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Radio button field just shows first button, sometimes
I have seen a similar issue on the selection field not show all options. It is more like the field is not *wide* enough for the alias texts, expand the field should fix it. Andrew. On Mon, Jan 24, 2011 at 6:39 AM, Martin, Dwayne - martinrd marti...@jmu.edu wrote: ** Dear List, We have a radio button field with 9 options, that is supposed to look like this: But about 2/3 of the time it appears like this: Only the circle of the first option appears. If you close the window and re-open it a few times it eventually appears properly. This is a regular database field on a regular database form. So far we’ve only seen this happen on one machine (Win 7), but this form normally only gets opened on that one machine. It happens in both WUT 7.1 and 7.5. So far we haven’t seen it in Mid Tier, but haven’t tried it that often. Any ideas? Dwayne Martin James Madison University ARS 7.1 P3, RH Linux server, Oracle 10.2 db _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are image005.jpgimage006.jpg
Question on using Email Subject Line text with Inbound Email processing
Hi Everyone, I am doing a POC for use of Remedy Inbound email for external customers to submit requests and have a question. We are using: Remedy 7.0.01 Solaris Oracle 10g I have successfully setup an MBOX on Solaris and have inbound emails being successfully parsed and submitting records into a test form. However I would like to be able to take the Subject line value of the user's email message and pass this value into one of my form fields. I have read over the Email Admin Guide and also searched BMC Remedy KB but didn't find any tips that would advise me how I might take values stored in the Email message form and have them passed to the destination form when a Submit action is parsed and processed. I am a complete newbie for this feature so any pointers are much appreciated. Thanks Debra Debra Anderson T 415.808.9118 | F 415.808.3535 600 Harrison St * San Francisco, CA * 94107 PRN | media where when it matters This e-mail (including any attachments) is meant for only the intended recipient of the transmission, and may include confidential information. If you are not the intended recipient or you received this e-mail in error, any review, use, dissemination, distribution, or copying of this e-mail is strictly prohibited. If you have received this message in error, please notify the sender immediately by telephone at (415) 808-3500 or by return e-mail and delete this e-mail, along with any attachments and copies, from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Radio button field just shows first button, sometimes
Win 7 32 bit or 64 bit? If 64 bit try WUT 7.6.03. We have had much better success with WUT 7.6.03 on 64 bit Win7/2008 machines. Jason On Mon, Jan 24, 2011 at 6:39 AM, Martin, Dwayne - martinrd marti...@jmu.edu wrote: ** Dear List, We have a radio button field with 9 options, that is supposed to look like this: But about 2/3 of the time it appears like this: Only the circle of the first option appears. If you close the window and re-open it a few times it eventually appears properly. This is a regular database field on a regular database form. So far we’ve only seen this happen on one machine (Win 7), but this form normally only gets opened on that one machine. It happens in both WUT 7.1 and 7.5. So far we haven’t seen it in Mid Tier, but haven’t tried it that often. Any ideas? Dwayne Martin James Madison University ARS 7.1 P3, RH Linux server, Oracle 10.2 db _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Strange ARS Timeout Problem
We have sent BMC tech support all the logs including api, filter, sql, escalation, thread, plug-in, arfork, even pstack output that were taken during hanging, and so far they haven't been able to identify the cause of the problem. -Original Message- From: Axton [mailto:axton.gr...@gmail.com] Sent: Monday, January 24, 2011 5:45 PM Subject: Re: Strange ARS Timeout Problem ** Try to get the api, filter, and sql logs leading up to the point where it started hanging. Those are your best indicator. Also check the arerror.log for crashes. There are things that can cause behavior like this that the logs will indicate. For example, try creating a computed group during production operations, or importing a deployable application. On Thu, Jan 20, 2011 at 3:10 PM, ZHANG, ERIC L ezh...@entergy.com wrote: ** Hi Listers. We are experiencing intermittent timeouts with the ARS. Without me doing anything, the AR system becomes normal again after about 5 minutes. All users are getting timeout (or hourglass) but no process is being restarted in armonitor.log. This is the message showing in arerror.log: Tue Jan 18 12:09:24 2011 Dispatch : Timeout during data retrieval due to busy server -- retry the operation (server_name) ARERR - 93 Tue Jan 18 12:10:04 2011 Approve : Timeout during database query -- consider using more specific search criteria to narrow the results, and retry the operation (ARERR 94) In the API log, it shows a 5-minute gap: API TID: 04 RPC ID: 00 Queue: Admin Client-RPC: 99USER: Remedy Application Service /* Tue Jan 18 2011 12:06:16.2224 */-GLEWFOK API TID: 04 RPC ID: 00 Queue: Admin Client-RPC: 99USER: Remedy Application Service /* Tue Jan 18 2011 12:11:16.0001 */+GLEWF ARGetListEntryWithFields -- schema OBJSTR:Class from Unidentified Client (protocol 12) at IP address Our DBA was monitoring the database during the time and found few activities in the database. The activities shown in SQL log during the timeout were all for user AR_ESCALATOR, which means the escalation was still running during the time. This can also be verified from the escalation log. When this occurs, the CPU and RAM utilizations are dramatically dropping to the lowest levels on both the ARS server and the database server. There was no application change in the last couple of months. The problem started about two weeks ago. It could occur 3 times a day and sometimes it works fine for days without it occurring. Our configuration/environment: ARS: 7.1 patch 7 ITSM: 7.0.03 patch 9 SLM: 7.1 patch 2 SRM: 2.2 patch 4 Midtier: 7.6.03 ARS Server: Solaris 10 (16 GB of Physical Memory, 18 GB of SWAP, 8 CPUs) - Dedicated to ARServer, ITSM, SLM, and SRM. Midtier Server: Windows Server 2003 SP2 (2 CPUs, 2 GB of RAM) - Used only by customers to submit service request. Database: Oracle: 10gR2 (remote) The following are threads settings in ar.conf: Private-RPC-Socket: 390601 2 6 Private-RPC-Socket: 390603 2 2 Private-RPC-Socket: 390620 16 24 (FAST) Private-RPC-Socket: 390626 8 16 Private-RPC-Socket: 390627 2 12 Private-RPC-Socket: 390635 24 30 (LIST) Private-RPC-Socket: 390680 24 24 Private-RPC-Socket: 390693 2 4 Private-RPC-Socket: 390698 2 4 We have about 300 concurrent Remedy users during the peak hours. ARServer is running as non-root process. The number of open file descriptors for arserverd (~700) was well below the ulimit 3072. The FAST and LIST threads never reached the maximums. I have an open ticket with BMC Support but thought I might get a solution quicker from the Arslist here. Thanks, Eric _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Question on using Email Subject Line text with Inbound Email processing
Review STRSTR to set the initial character location then use substring to parse the data. -Original Message- From: Anderson Debra (PRN) debra_ander...@prn.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Jan 25, 2011 6:23 pm Subject: Question on using Email Subject Line text with Inbound Email processing ** Hi Everyone, I am doing a POC for use of Remedy Inbound email for external customers to submit requests and have a question. We are using: Remedy 7.0.01 Solaris Oracle 10g I have successfully setup an MBOX on Solaris and have inbound emails being successfully parsed and submitting records into a test form. However I would like to be able to take the Subject line value of the user’s email message and pass this value into one of my form fields. I have read over the Email Admin Guide and also searched BMC Remedy KB but didn’t find any tips that would advise me how I might take values stored in the Email message form and have them passed to the destination form when a Submit action is parsed and processed. I am a complete newbie for this feature so any pointers are much appreciated. Thanks Debra Debra Anderson T 415.808.9118 | F 415.808.3535 600 Harrison St • San Francisco, CA • 94107 PRN | media where when it matters This e-mail (including any attachments) is meant for only the intended recipient of the transmission, and may include confidential information. If you are not the intended recipient or you received this e-mail in error, any review, use, dissemination, distribution, or copying of this e-mail is strictly prohibited. If you have received this message in error, please notify the sender immediately by telephone at (415) 808-3500 or by return e-mail and delete this e-mail, along with any attachments and copies, from your system. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Developer Studio - Where to define Email Templates for Notify filter action.
Hi All, I'm not able to find a place to specify a template for notify action in Developer studio :-( . In the admin tool, there are three tabs: Fields, Messages, and Templates, but I had a hard time to find them on developer studio. Andrew. Thanks AR Server 7.5.0 P007 Oracle 11.2.0.1.0 Windows 2003 server ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Developer Studio - Where to define Email Templates for Notify filter action.
Click on the button Show Unsed Fields when defining the Notify action. Date: Tue, 25 Jan 2011 17:18:24 -0800 From: andrewfrem...@gmail.com Subject: Developer Studio - Where to define Email Templates for Notify filter action. To: arslist@ARSLIST.ORG ** Hi All, I'm not able to find a place to specify a template for notify action in Developer studio :-( . In the admin tool, there are three tabs: Fields, Messages, and Templates, but I had a hard time to find them on developer studio. Andrew. Thanks AR Server 7.5.0 P007 Oracle 11.2.0.1.0 Windows 2003 server _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
