Re: Remedy 7.1 with Oracle 10G R2 Encrypted (Column or Tablespace level)
I'd be interested to hear if anyone else has used database encryption as I come across the requirement periodically but have never seen it progressed. Remedy shouldn't be affected because the encryption is done by Oracle itself and the clients should ensure that the calling application is unaware of the encryption. You will need to check whether BMC supports Remedy against an encrypted database and, if you do it, check that performance isn't affected too greatly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Batwe, Saurabh [ITSUS Non-JJ] Sent: 02 March 2011 21:55 To: arslist@ARSLIST.ORG Subject: Remedy 7.1 with Oracle 10G R2 Encrypted (Column or Tablespace level) ** Hi all, We are trying to implement the remedy 7.1 with oracle 10G R2 version. We also have an additional requirement that the data should be Encrypted. As Oracle 10GR2 version supports the encryption we are looking forward to this approach. Question: 1. Does the remedy 7.1 supports Column level or Tablespace level encryption. 2. If yes a. Do we have to change any settings in remedy for this changed? b. How and what impact it will be on the application and data? i. While view/search/add/update? 3. If No a. What should be the approach? Thanks Regards Saurabh Batwe Email: sba...@its.jnj.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Trying not to Merge a whole dataset?
If you use asset sandbox then, when you create a new CI from an existing CI, the relationship includes the 'old' CI in the production dataset and the 'new' CI that is created in the sandbox dataset. The recon job merges this to production so it looks like it should be able to cope with Scott's scenario. Scott, if the CI's in the two datasets will never be duplicated why not make life easier and just import them all into one dataset? What is the relationship job that ran to create the relationships? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: 02 March 2011 22:44 To: arslist@ARSLIST.ORG Subject: Re: Trying not to Merge a whole dataset? ** Your logic will not work since items in A should not be related to items in B. Each Data Set is independent and the merge is to move the data and relationships of one dataset into BMC.Asset. Then you do an ID job against BMC.Asset with the second dataset to get the same CI to get the right ReconID so that when you merge the second data set both the CI and relationships are merged. -Original Message- From: Scott Philben sphil...@mac.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Mar 2, 2011 4:44 pm Subject: Re: Trying not to Merge a whole dataset? ** I ran an ID job on B based against itself (this is the first import, no data in BMC.ASSET yet). I got ReconIDs auto generated for all my B CIs. Now I want to relate and merge only those that relate. Still can't figure it out. On Mar 2, 2011, at 1:35 PM, Roger Justice wrote: ** How did you do the Identification between B and BMC.Asset? -Original Message- From: sphilben sphil...@mac.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Mar 2, 2011 1:20 pm Subject: Trying not to Merge a whole dataset? ** All: I have two datasets (A and B). I want to merge all of dataset A to BMC.ASSET but only those in dataset B that are related to CIs in A. So after my ID job I ran a relationship job that created HOSTEDSYSTEMCOMPONENT entries and filled in the SystemName field on B. Can I use that field now to restrict the merge on B? I tried setting up a merge job on B with one activity: merge source B to BMC.ASSET using the Default Merge Set. I then added a qualification on the class with 'SystemName' != $\NULL$ in the Qualification* field. When I run the job nothing happens. No records get copied to BMC.ASSET. Can I even do something like I am trying to do? Can I restrict a dataset merge in this way? Or do I have to merge everything? Thanks. _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Arequ _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Remedy 7.5 and utf8
Hi,
I just saw something...
You can change the Length Unit in the database properties of your field.
The possible values are Bytes and Characters.
The default is Bytes, but if you change this setting for all of your
character fields, the old field length should be able to hold all your
data even in utf8.
According to the ar.h file, this functionality did not exist in version
7.0 or 7.1, but was introduced in 7.5.
Here is an exerpt form the ARAPI ar.h-file from 7.6.03:
typedef struct ARCharLimitsStruct
{
unsigned int maxLength; /* 0 for maxLength means unlimited length */
...
unsigned int lengthUnits; /* 0 for in-byte, 1 for in-char */
...
} ARCharLimitsStruct;
This should be ideal for a small RRR-utility, if there is enough demand.
Let me know that you would like a RRR|CharToBytes-utility!
Or are there an easier way of doing this, such as a system wide default
setting???
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Hi,
I have not tried this on Informix, but on Sybase, Oracle and MS-SQL.
Remedy counts bytes, so the 255-byte character field will still be 255
bytes long.
The problem is when you migrate your data, where a 255-character string
will not allways fit in 255-bytes. In 99% of the cases, the string will
probably fit, but you will have problems with some data.
In this case you can choose to either truncate your data, or extend the
field length sligthly.
If you go from cp-1257, I think that most of the characters above code 127
will fit in two bytes. When I have converted Swedish systems, very few
records has needed more than 10% extra space.
The strategy I have most commonly used, on custom applications, is the
following:
1. Character fields 128 characters or so, truncate the data in the
source database before transfer
2. Character fields 128 characters, extend the target field size by 1
byte when the merge-operation fails for certain records, and merge again
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Hi,
I've got the question about Remedy (7.5) and Informix (utf8).
We are going to migrate the workflow and data from Remedy 7.1 (Informix
cp-1257) to Remedy 7.5 (Informix utf8).
As far as I know the ARS 7.5 allows to set the Length Unit to Characters
(not Bytes). What will happen with data if the Length Unit will be
changed
to Characters?
For example, if the character field's lenght in ARS 7.1 was 255 and it
was
possible to include this field in the query's qualification, does it
mean
that the field's length in ARS 7.5 automatically will be 255*4 and the
search will not be allowed without FTS?
Best regards,
Irina
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Printing Incident Records in 7.6.04
Im sure Im missing a ridiculously easy answer here, but We just upgraded (everything) to 7.6.04 and gained the ability to print records from the consoles on the web. However, theyre printing at 8.5 x 14 inches. It looks like the screen preview is formatted for that size, too (judging by white space between content and footer). We want 8.5 x 11 inches. I cant find the setting for this at all, or figure out where the template is that needs to be modified. Help, please? Bill Stevenson DoD IT Specialist wste...@jwac.mil 540-653-4965 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
SMTP Error on stderr.log file
We are on ARS 7.1 p7, Windows 2003 (Oracle) and we are getting these errors constantly on our stderr.log file: Mar 2, 2011 4:59:36 PM com.sun.mail.smtp.SMTPTransport openServer SEVERE: Could not connect to SMTP host: terelay.tycoelectronics.net, port: 25 javax.mail.MessagingException: Could not connect to SMTP host: terelay.tycoelectronics.net, port: 25; nested exception is: java.net.ConnectException: Connection refused: connect at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1282) at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370) at javax.mail.Service.connect(Service.java:275) at com.bmc.arsys.emaildaemon.SenderModule.openTransport(SenderModule.java:419) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:191) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Caused by: java.net.ConnectException: Connection refused: connect at java.net.PlainSocketImpl.socketConnect(Native Method) at java.net.PlainSocketImpl.doConnect(Unknown Source) at java.net.PlainSocketImpl.connectToAddress(Unknown Source) at java.net.PlainSocketImpl.connect(Unknown Source) at java.net.SocksSocketImpl.connect(Unknown Source) at java.net.Socket.connect(Unknown Source) at java.net.Socket.connect(Unknown Source) at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:232) at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:189) at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1250) ... 6 more We are NOT using SSL at this time and I tried telnet to this terelay.tycoelectronics.net and it sends an email just fine. None of our users has complained about not receiving any notifications. Why are we seeing these errors when the connection looks fine to me. I've also tried restarting the Email Services just to see if something needed refreshed. We are using the same setup for our Dev Server and of course, no errors. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-602-9460 cell lisa.ke...@te.commailto:lisa.ke...@te.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SMTP Error on stderr.log file
Since it is reporting Connection refused: connect the error is saying that the SMTP email server is refusing the connection. In the emailstart.bat file, add the -Dmail.debug=true option and restart your email engine (See pg 202 in the EmailEngine guide). That should give you the complete info on why the email server is refusing the connection. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Thursday, March 03, 2011 7:36 AM To: arslist@ARSLIST.ORG Subject: SMTP Error on stderr.log file ** We are on ARS 7.1 p7, Windows 2003 (Oracle) and we are getting these errors constantly on our stderr.log file: Mar 2, 2011 4:59:36 PM com.sun.mail.smtp.SMTPTransport openServer SEVERE: Could not connect to SMTP host: terelay.tycoelectronics.net, port: 25 javax.mail.MessagingException: Could not connect to SMTP host: terelay.tycoelectronics.net, port: 25; nested exception is: java.net.ConnectException: Connection refused: connect at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1282) at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370) at javax.mail.Service.connect(Service.java:275) at com.bmc.arsys.emaildaemon.SenderModule.openTransport(SenderModule.java:419) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:191) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Unknown Source) Caused by: java.net.ConnectException: Connection refused: connect at java.net.PlainSocketImpl.socketConnect(Native Method) at java.net.PlainSocketImpl.doConnect(Unknown Source) at java.net.PlainSocketImpl.connectToAddress(Unknown Source) at java.net.PlainSocketImpl.connect(Unknown Source) at java.net.SocksSocketImpl.connect(Unknown Source) at java.net.Socket.connect(Unknown Source) at java.net.Socket.connect(Unknown Source) at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:232) at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:189) at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1250) ... 6 more We are NOT using SSL at this time and I tried telnet to this terelay.tycoelectronics.net and it sends an email just fine. None of our users has complained about not receiving any notifications. Why are we seeing these errors when the connection looks fine to me. I've also tried restarting the Email Services just to see if something needed refreshed. We are using the same setup for our Dev Server and of course, no errors... Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-602-9460 cell lisa.ke...@te.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
SMTP Error on stderr.log file
Hello, I don't believe we need any more logging: javax.mail.MessagingException: Could not connect to SMTP host: terelay.tycoelectronics.net, port: 25; nested exception is: The answer is, there is no SMTP server on terelay.tycoelectronics.net port 25. You could verify this by using PuTTY (or telnet from a command prompt) and connecting to the host/port - you should get a 'connection refused' error. John -- Single Sign On for AR System http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Frustrations with Remedy Developer Studio 7.5
At my employer, we are moving towards using Virtual Machines located on a server in our data center for our desktops. I’m piloting that from more of a developer standpoint, and while I have my fair share of complaints about the performance of the VMs and other issues, I have noticed that some of the lag of reading and writing to the AR Server has diminished. It’s odd, because in my virtual machine just using my web browser is really slow, but Developer Studio has gotten a lot faster. I think an alternative that I would have explored if I wasn’t using the VM would be to load up Developer Studio on one of my servers and RDP to the server to develop there. This doesn’t help those on Unix, but if you are in a Windows shop it may help. Also, I use Eclipse for other types of development and find it easier than using Developer Studio, but I think it’s because Developer Studio is meant to retain some of the paradigm of the Admin Tool. Does this mean that BMC eventually wants us all to be Java developers just to customize Remedy? That’s the direction I speculate they may be going in, which also explains why they are trying to make their applications more configurable so you won’t have to develop as much. Their new licensing structure also clearly puts AR System development in the back seat, and focuses almost exclusively on ITSM now. If you convert from the “green” licensing model to the “blue” one, you need to be careful to make sure you don’t lose your licenses to run applications other than the OOtB ones. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: Wednesday, March 02, 2011 9:37 PM To: arslist@ARSLIST.ORG Subject: Re: Frustrations with Remedy Developer Studio 7.5 ** I am having the exact same problem with speed, every time i change something, not Save, just change, for example select a field and move it, it goes into a funk! I think the people who wrote the code for Dev Studio have servers installed on their local machines and never bothered to do any testing over the network. I have found so many bugs and problems that it is unreal. if i wrote code like this i would get fired within a week. Shafqat Ayaz From: pritch pri...@ptd.net To: arslist@ARSLIST.ORG Sent: Tue, March 1, 2011 9:51:17 AM Subject: Re: Frustrations with Remedy Developer Studio 7.5 I know y'all probably don't want to hear this, but I don't seem to have the issues that you're mentioning - Dev Studio seems to function just fine. May not be like lightning, but it definitely doesn't take me 15, 30 or even 5 minutes to open update and save (even the more complex forms). On Tue, 1 Mar 2011 07:07:09 -0800, Robert Molenda robert.mole...@gmail.commailto:robert.mole...@gmail.com wrote: The performance issues seem to never have been addressed with ANY of the incarnations of the Admin Tool/Developer Studio - this performance issue has resulted in a tooling requirement for a Terminal Server available within the Data Center of the actual Remedy Server in order to perform routine work. WAN performance has decreased greatly. As you both are stating - a quick fix is no longer quick! - a 5 minute open, update, save can take 15 to 30 minutes easily. I've requested an enhancement many years ago about a offline mode where you extract a def-file, and run the tool against that - perfect for what I call airplane mode where you want to look at code while traveling. Should be easy one would think right..?? After all Panacea has had this offline comparison feature for YEARS... If I had the spare time (which no-one does, and slow tools make any hint of that now impossible) - I would look to re-invent another tool - because the API is sitting there for all of us to use... I know I've written extract to def, update def, reimport def code before for mass updates! Competition brings out the best of class so to say - I wonder if some of the partners like Panacea, RRR, etc might see this as a huge opportunity to enhance their tools / products to suit the needs of the communities. Definitely would not be the FIRST TIME - that is for sure. I could just imagine - taking a Panacea extract of the system, get on the airplane, and start coding. Once I'm to the site a migration package is ready, if any objects I updated were also updated these are flagged so investigation could be made, else - click-whir-coffee-done... [Dang - back to reality :( ] Opportunity knocks - lets see if someone can pickup the ball and run with it!!! Robert Molenda On Mon, Feb 28, 2011 at 3:17 PM, strauss stra...@unt.edumailto:stra...@unt.edu wrote: I’ve lost mine. This so-called “application” is a HUGE piece of ^%$#% on the best day. Today I am fighting to clean up the dregs of the first Best Practices Conversion Utility run, and I have to edit three things side
Re: SMTP Error on stderr.log file
That's what is so weird about this problem. We were able to successfully telnet into host and port from our application server and successfully send out an email. And we haven't had any complaints of our users not receiving their notifications. (and believe me, we would hear about it immediately) It looks to me that it keeps dropping the connection (the app server or email server?) but it starts right up again? Just a guess. But why would it suddenly start to do that? Is the host the one dropping us? I'll probably have to turn on some logging and get a really good view on what is going on. Our Email team is helping us look into this as well. Thanks! Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Thursday, March 03, 2011 9:46 AM To: arslist@ARSLIST.ORG Subject: SMTP Error on stderr.log file Hello, I don't believe we need any more logging: javax.mail.MessagingException: Could not connect to SMTP host: terelay.tycoelectronics.net, port: 25; nested exception is: The answer is, there is no SMTP server on terelay.tycoelectronics.net port 25. You could verify this by using PuTTY (or telnet from a command prompt) and connecting to the host/port - you should get a 'connection refused' error. John -- Single Sign On for AR System http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SMTP Error on stderr.log file
Hi, Make sure to issue the command (telnet/putty) from the actual AR Server. You may have a firewall somewhere between the AR Server and the SMTP-server, or the SMTP-server is not configured to accept connections from your AR Server. Or the SMTP server may have been inaccessible for a short period of time, when the error message was recorded. If a message fails in this way, the Email Engine will try to send it again. You should have this error message logged in the AR System Email Error Logs, connected to the original message via ($Email ID$ = 'Email ID'). Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hello, I don't believe we need any more logging: javax.mail.MessagingException: Could not connect to SMTP host: terelay.tycoelectronics.net, port: 25; nested exception is: The answer is, there is no SMTP server on terelay.tycoelectronics.net port 25. You could verify this by using PuTTY (or telnet from a command prompt) and connecting to the host/port - you should get a 'connection refused' error. John -- Single Sign On for AR System http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Printing Incident Records in 7.6.04
Bill, I would think that is controlled by Page Setup of the browser. --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stevenson, William CIV JFCOM JWAC Sent: Thursday, March 03, 2011 7:43 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Printing Incident Records in 7.6.04 ** I'm sure I'm missing a ridiculously easy answer here, but... We just upgraded (everything) to 7.6.04 and gained the ability to print records from the consoles on the web. However, they're printing at 8.5 x 14 inches. It looks like the screen preview is formatted for that size, too (judging by white space between content and footer). We want 8.5 x 11 inches. I can't find the setting for this at all, or figure out where the template is that needs to be modified. Help, please? Bill Stevenson DoD IT Specialist wste...@jwac.mil 540-653-4965 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Support Website and Mozilla 3.6.14 -- Patch Downloads for BMC products
It appears this does not function with this browser? Anyone else? I am having to switch to IE. Drop down menus to search do not load. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SMTP Error on stderr.log file
Some SMTP servers can be set up to only allow connections every x minutes. You may want to check how often you have your polling interval set up as I think the Email Engine works in a Connect, do the work, Disconnect method instead of maintaining a static connection. It may not be your issue, but it is one of those Can't hurt to check type of things. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Thursday, March 03, 2011 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: SMTP Error on stderr.log file Hi, Make sure to issue the command (telnet/putty) from the actual AR Server. You may have a firewall somewhere between the AR Server and the SMTP-server, or the SMTP-server is not configured to accept connections from your AR Server. Or the SMTP server may have been inaccessible for a short period of time, when the error message was recorded. If a message fails in this way, the Email Engine will try to send it again. You should have this error message logged in the AR System Email Error Logs, connected to the original message via ($Email ID$ = 'Email ID'). Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Thursday, March 03, 2011 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: SMTP Error on stderr.log file That's what is so weird about this problem. We were able to successfully telnet into host and port from our application server and successfully send out an email. And we haven't had any complaints of our users not receiving their notifications. (and believe me, we would hear about it immediately) It looks to me that it keeps dropping the connection (the app server or email server?) but it starts right up again? Just a guess. But why would it suddenly start to do that? Is the host the one dropping us? I'll probably have to turn on some logging and get a really good view on what is going on. Our Email team is helping us look into this as well. Thanks! Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Printing Incident Records in 7.6.04
John, Thanks for the suggestion, but no - I've checked there. Looking at the generated source code of the report, the page setup info is actually embedded in there and seems to come from a template (style sheet?) called Simple MasterPage. Every record printed seems to create an xml file (temporary, I hope) in midtierinstalldir\reports\random ugly string\longer random ugly string\HPR5fIncident5Print.rptdesign. Most of that seems to be generated from a template in midtier\libraries\servername\Templates, but the page size stuff isn't in that template. I don't know where it's grabbing from. Again, I'm hoping for something as easy as a Page Setup setting. Bill -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, March 03, 2011 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: Printing Incident Records in 7.6.04 ** Bill, I would think that is controlled by Page Setup of the browser. --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stevenson, William CIV JFCOM JWAC Sent: Thursday, March 03, 2011 7:43 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Printing Incident Records in 7.6.04 ** I’m sure I’m missing a ridiculously easy answer here, but… We just upgraded (everything) to 7.6.04 and gained the ability to print records from the consoles on the web. However, they’re printing at 8.5 x 14 inches. It looks like the screen preview is formatted for that size, too (judging by white space between content and footer). We want 8.5 x 11 inches. I can’t find the setting for this at all, or figure out where the template is that needs to be modified. Help, please? Bill Stevenson DoD IT Specialist wste...@jwac.mil 540-653-4965 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Printing Incident Records in 7.6.04
Not surprising, as some of their older crystal reports had embedded page definitions for A4 paper (which works REALLY poorly in the U. S.). We had to extract the crystal report files and revise them in Crystal Pro, as I recall. I have to hope that it will be easier to fix than that in the new web reporting; I'll move 7.6.04 reporting higher on my must test list since we are in a migration project from 7.1/7.0 this spring. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, March 03, 2011 9:12 AM To: arslist@ARSLIST.ORG Subject: Re: Printing Incident Records in 7.6.04 ** Bill, I would think that is controlled by Page Setup of the browser. --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stevenson, William CIV JFCOM JWAC Sent: Thursday, March 03, 2011 7:43 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Printing Incident Records in 7.6.04 ** I'm sure I'm missing a ridiculously easy answer here, but... We just upgraded (everything) to 7.6.04 and gained the ability to print records from the consoles on the web. However, they're printing at 8.5 x 14 inches. It looks like the screen preview is formatted for that size, too (judging by white space between content and footer). We want 8.5 x 11 inches. I can't find the setting for this at all, or figure out where the template is that needs to be modified. Help, please? Bill Stevenson DoD IT Specialist wste...@jwac.mil 540-653-4965 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Frustrations with Remedy Developer Studio 7.5
I’ve actually begun to like it better than the older AR Admin Tool. Initially I did feel the bite like some of you, as it seemed to be too ‘unfamiliar’ after having worked with a Admin tool like interface for years... But eventually when you learn where some of the controls are and relearn how you do what you used to do in a slightly different way, it gets better.. I do agree though that some of those perspective settings etc are kind of confusing.. I haven’t quite figured it out yet either but then I haven’t RTFM, and preferred to learn it by groping around.. Maybe its time for a little bit of reading to learn the finer points for some of us including me.. Joe PS: Pardon me if this message appears twice, but when I first sent it, I got a reject message saying that the total size of the message was over 1000 lines.. So I truncated some of it.. From: Pierson, Shawn Sent: Thursday, March 03, 2011 9:53 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Frustrations with Remedy Developer Studio 7.5 At my employer, we are moving towards using Virtual Machines located on a server in our data center for our desktops. I’m piloting that from more of a developer standpoint, and while I have my fair share of complaints about the performance of the VMs and other issues, I have noticed that some of the lag of reading and writing to the AR Server has diminished. It’s odd, because in my virtual machine just using my web browser is really slow, but Developer Studio has gotten a lot faster. I think an alternative that I would have explored if I wasn’t using the VM would be to load up Developer Studio on one of my servers and RDP to the server to develop there. This doesn’t help those on Unix, but if you are in a Windows shop it may help. Also, I use Eclipse for other types of development and find it easier than using Developer Studio, but I think it’s because Developer Studio is meant to retain some of the paradigm of the Admin Tool. Does this mean that BMC eventually wants us all to be Java developers just to customize Remedy? That’s the direction I speculate they may be going in, which also explains why they are trying to make their applications more configurable so you won’t have to develop as much. Their new licensing structure also clearly puts AR System development in the back seat, and focuses almost exclusively on ITSM now. If you convert from the “green” licensing model to the “blue” one, you need to be careful to make sure you don’t lose your licenses to run applications other than the OOtB ones. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz Sent: Wednesday, March 02, 2011 9:37 PM To: arslist@ARSLIST.ORG Subject: Re: Frustrations with Remedy Developer Studio 7.5 ** I am having the exact same problem with speed, every time i change something, not Save, just change, for example select a field and move it, it goes into a funk! I think the people who wrote the code for Dev Studio have servers installed on their local machines and never bothered to do any testing over the network. I have found so many bugs and problems that it is unreal. if i wrote code like this i would get fired within a week. Shafqat Ayaz From: pritch pri...@ptd.net To: arslist@ARSLIST.ORG Sent: Tue, March 1, 2011 9:51:17 AM Subject: Re: Frustrations with Remedy Developer Studio 7.5 I know y'all probably don't want to hear this, but I don't seem to have the issues that you're mentioning - Dev Studio seems to function just fine. May not be like lightning, but it definitely doesn't take me 15, 30 or even 5 minutes to open update and save (even the more complex forms). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Remedy 7.1 with Oracle 10G R2 Encrypted (Column or Tablespace level)
Thanks Peter for your response. Hi All Please let me know if anyone has update on this issue. Have a great day!! Thanks Regards Saurabh Batwe Desk: +1-908-655-3059 Email: sba...@its.jnj.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Thursday, March 03, 2011 3:26 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy 7.1 with Oracle 10G R2 Encrypted (Column or Tablespace level) ** I'd be interested to hear if anyone else has used database encryption as I come across the requirement periodically but have never seen it progressed. Remedy shouldn't be affected because the encryption is done by Oracle itself and the clients should ensure that the calling application is unaware of the encryption. You will need to check whether BMC supports Remedy against an encrypted database and, if you do it, check that performance isn't affected too greatly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Batwe, Saurabh [ITSUS Non-JJ] Sent: 02 March 2011 21:55 To: arslist@ARSLIST.ORG Subject: Remedy 7.1 with Oracle 10G R2 Encrypted (Column or Tablespace level) ** Hi all, We are trying to implement the remedy 7.1 with oracle 10G R2 version. We also have an additional requirement that the data should be Encrypted. As Oracle 10GR2 version supports the encryption we are looking forward to this approach. Question: 1. Does the remedy 7.1 supports Column level or Tablespace level encryption. 2. If yes a. Do we have to change any settings in remedy for this changed? b. How and what impact it will be on the application and data? i. While view/search/add/update? 3. If No a. What should be the approach? Thanks Regards Saurabh Batwe Email: sba...@its.jnj.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Remedy 7.1 with Oracle 10G R2 Encrypted (Column or Tablespace level)
Officially, database encryption is neither unsupported nor supported - supportability issues would need to be addressed by the database vendor providing the encryption. As mentioned, it is expected that it will be transparent to any application running on top of the database and thus unaffected. As long as that holds true, AR System should work properly. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Thursday, March 03, 2011 12:26 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy 7.1 with Oracle 10G R2 Encrypted (Column or Tablespace level) ** I'd be interested to hear if anyone else has used database encryption as I come across the requirement periodically but have never seen it progressed. Remedy shouldn't be affected because the encryption is done by Oracle itself and the clients should ensure that the calling application is unaware of the encryption. You will need to check whether BMC supports Remedy against an encrypted database and, if you do it, check that performance isn't affected too greatly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Batwe, Saurabh [ITSUS Non-JJ] Sent: 02 March 2011 21:55 To: arslist@ARSLIST.ORG Subject: Remedy 7.1 with Oracle 10G R2 Encrypted (Column or Tablespace level) ** Hi all, We are trying to implement the remedy 7.1 with oracle 10G R2 version. We also have an additional requirement that the data should be Encrypted. As Oracle 10GR2 version supports the encryption we are looking forward to this approach. Question: 1. Does the remedy 7.1 supports Column level or Tablespace level encryption. 2. If yes a. Do we have to change any settings in remedy for this changed? b. How and what impact it will be on the application and data? i. While view/search/add/update? 3. If No a. What should be the approach? Thanks Regards Saurabh Batwe Email: sba...@its.jnj.commailto:sba...@its.jnj.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Clarification of Support for 7.6.03 versions of BMC Remedy and Atrium products
For those who do not get notifications from Support Central, I wanted to alert folks about the formal response to questions around support for BMC Remedy and Atrium version 7.6.03 products. It can be found here: 03-Mar-2011 (Statement of Clarification) Clarification of Support for 7.6.03 versions of BMC Remedy and Atrium products PDFhttp://documents.bmc.com/products/documents/95/79/199579/199579.pdf -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Remedy 7.1 with Oracle 10G R2 Encrypted (Column or Tablespace level)
Thanks David, this info was helpful as I thought off. Thanks Regards Saurabh Batwe Desk: +1-908-655-3059 Email: sba...@its.jnj.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, March 03, 2011 1:17 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 7.1 with Oracle 10G R2 Encrypted (Column or Tablespace level) ** Officially, database encryption is neither unsupported nor supported - supportability issues would need to be addressed by the database vendor providing the encryption. As mentioned, it is expected that it will be transparent to any application running on top of the database and thus unaffected. As long as that holds true, AR System should work properly. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Thursday, March 03, 2011 12:26 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy 7.1 with Oracle 10G R2 Encrypted (Column or Tablespace level) ** I'd be interested to hear if anyone else has used database encryption as I come across the requirement periodically but have never seen it progressed. Remedy shouldn't be affected because the encryption is done by Oracle itself and the clients should ensure that the calling application is unaware of the encryption. You will need to check whether BMC supports Remedy against an encrypted database and, if you do it, check that performance isn't affected too greatly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Batwe, Saurabh [ITSUS Non-JJ] Sent: 02 March 2011 21:55 To: arslist@ARSLIST.ORG Subject: Remedy 7.1 with Oracle 10G R2 Encrypted (Column or Tablespace level) ** Hi all, We are trying to implement the remedy 7.1 with oracle 10G R2 version. We also have an additional requirement that the data should be Encrypted. As Oracle 10GR2 version supports the encryption we are looking forward to this approach. Question: 1. Does the remedy 7.1 supports Column level or Tablespace level encryption. 2. If yes a. Do we have to change any settings in remedy for this changed? b. How and what impact it will be on the application and data? i. While view/search/add/update? 3. If No a. What should be the approach? Thanks Regards Saurabh Batwe Email: sba...@its.jnj.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
7.6.04 Admin tool - def dump Crashed
We have tried to use the admin tool several times on different boxes while attempting to do a DEF Dump. So afar all we have seen is after a short while Crash. Has anyone seen a successful dump? Windows 2003 server Windows XP -- both were tested -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
