INC number not getting generated intermittently
Hi List, INC number not getting generated intermittently for some SR. Is anybody faced this issue in 7.1 version? -- With regards Shivanand Jeerigiwad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ARS Illustrator
Hi, I am working on the project, which goal is to make ARS development a little bit easier. It's called ARS Illustrator. Here is a very short introduction: 1. ARS log files visualisation. This is a GUI tool, which parses ARS logs and generates several views: tree view, sequence diagram view, time tracking view, source view and related objects index. Also you can save workflow model to XML. Beta version is done now. Although I work in German company, so it handles only German log files now. 2. ARS Project Bay. This is a database with GUI access, which is a nice place to keep all information about your use-cases: requirements, technical documentation and tests. It can easily replace tools like testbench in you process. Also if you don't mind turning on logging while testing your application, it will create relations between workflow objects and test-cases. This gives you additional benefits like test-case relations, workflow coverage tracking, automatic regression tests planning etc. This should be finished around December this year. The thing is I am not quite sure that my company will use it at all. I would like to know whether anybody of you is interested to use this kind of technology in your projects, so this work makes any sense. Please feel free to ask any questions. And here are a few screenshots of beta version: http://old.nabble.com/file/p32137640/screen01.jpg http://old.nabble.com/file/p32137640/screen02.jpg -- View this message in context: http://old.nabble.com/ARS-Illustrator-tp32137640p32137640.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Jumps in Incident ID numbers
Yes that is correct when we dont call the webservice it will not reserver a number thanks uday On Fri, Jul 22, 2011 at 9:47 PM, Michael mhi...@email.arizona.edu wrote: Hi Alejandro, Yes we do use the HPD:IncidentInterface_Create WebService for a few web forms used through a PHP class we designed. Though I have not heard of any failures on the web form submissions, and our users are usually quite vocal when something does not work. Question I know when the web service is being consumed it will reserve a number, but it won't reserve a number if the web service is not called, is that correct? Michael On Thu, Jul 21, 2011 at 1:58 PM, Alejandro Canon aca...@extensionsa.com wrote: Michael: Do you have published HPD:IncidentInterface_Create WebService or some external creation of incidents through HPD:IncidentInterface_Create form? Because of that interface form it will trigger Incident ID Reservation in HPD:Help Desk form. Even if Incident ticket is not created due to some error, Incident ID is reserved and NextID will be incremented according what Christopher said. Regards, Alejandro -Mensaje original- De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] En nombre de Michael Enviado el: Jueves, 21 de Julio de 2011 16:05 Para: arslist@ARSLIST.ORG Asunto: Re: Jumps in Incident ID numbers Nice idea! I love 'what if', I always learn so much in trying. I will play with that and see if I can get anything from it. thanks, Michael On Thu, Jul 21, 2011 at 12:53 PM, Martinez, Marcelo A marc...@cpchem.com wrote: Just an idea here.. What IF... You create a custom form with some fields you'd like to capture. Then create workflow to fire when [TR.IncidentID*+ =! $NULL$ ] and have it populate those fields on your custom form. You could capture user / timestamp / etc fields.. I have not tried this - don't know if it would work -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Sent: Thursday, July 21, 2011 2:44 PM To: arslist@ARSLIST.ORG Subject: Re: Jumps in Incident ID numbers Thanks, I will look into that. Not sure if they(management) want to make that customization, but it never hurts to explore all options. thanks again, Michael On Thu, Jul 21, 2011 at 12:34 PM, pritch pri...@ptd.net wrote: There's a couple active links you can disable that should stop that (I had a similar issue with change). They have the active links duplicated as filters on submit so it generates it there. I did have to put in a warning message to give the user their ticket number. - Original Message - From: strauss stra...@unt.edu To: arslist@ARSLIST.ORG Sent: Thursday, July 21, 2011 3:26:09 PM Subject: Re: Jumps in Incident ID numbers Anything that tries to open a new ticket generates a new Incident ID, then if the transaction is abandoned that ID is considered consumed and the Next ID is incremented. On ITSM 7.0 this occurred if you selected the Customer in the ticketing form; in 7.6.04 it occurs when you open a new Incident (or other) form, so the skipping of numbers will just get worse from here on out. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Sent: Thursday, July 21, 2011 2:22 PM To: arslist@ARSLIST.ORG Subject: Jumps in Incident ID numbers Hi all, ITSM server 7.6.03 Linux 2.6.18-238.9.1.el5 Oracle 11g I am opening a ticket with Remedy support on this, but was wondering if anyone had seen this before. We are getting constant jumps in Incident ID numbers. For example: (Last 3 tickets created less than 5 minutes apart) INC00029396 INC00029399 INC00029401 This is constant, and sometimes the jumps between numbers is random, sometimes its 1, then 3, then 2, then 10, then 27, it bounces all over the place. Next Request ID Block size is set to 1 on the Configuration tab of the Server Information form. There is no Next Request ID Block size on: HPD:Help Desk HPD:CFG Ticket Num Generator Also, except for very minor customizations like a field name, or adding a field to the IM console, this is OOTB. Anyone seen this, or have any ideas? thanks! -- Michael Hirst University of Arizona, UITS 520-621-0867 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Analytics issue: You do not have the right to edit the universe 'ITSM' in folder '/'
Can you try updating the user security on the folders that, might resolve the problem. Recentely i encountered similar issue after importing universes and reports from aonther server. Adjusting the user securtity resolved the issue. Thanks, Sam On Thu, Jul 21, 2011 at 8:39 PM, john.athe...@schneider-electric.comwrote: ** I can Import and update the universe and save it while in Designer on the server. But when I try to Export it back in I and my other colleagues are getting this error. You do not have the right to edit the universe 'ITSM' in folder '/' We looked at the access we have in Analytics and we all have admin rights. Is this an Analytics access issue or a server issue. I'm told nothing has changed on either. I tried testing it on a different server but I got a different error and can not log on. Internal Problem[repo_proxy 13] SessionFacade::openSession - check rights has failed One or more arguments are invalid.(hr=#0x0) We rebooted the servers The Universe is not locked _ * John Atherly* | * APC by Schneider Electric ** | Information, Process Organization (IPO)* | *Remedy Administrator / Developer* * Phone:* +401-789-5735 ext. 2120 | *Fax:* +401-789-3710 | * Email:* *john.athe...@apcc.com* +john.athe...@apcc.com | *Site:**www.apc.com/ * http://www.apc.com/ | *Address:* 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Developer Studio Documentation - Resolved
Thank you David and Rick and G. I swear I did not see the link on BMC. Heck I even did a search on their site and it didn't show up. Now I have it and will use it well. Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Monday, July 25, 2011 5:33 PM To: arslist@ARSLIST.ORG Subject: Re: Developer Studio Documentation ** Here's the link on the BMC site. BMC Remedy Action Request System 7.6.04 Introduction to Application Development with BMC Remedy Developer Studio 28-Jan-2011 PDFhttp://documents.bmc.com/supportu/documents/39/83/183983/183983.pdf Was just where it's supposed to be - in the Product Documentation area... http://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=108018 -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, July 25, 2011 03:28 PM To: arslist@ARSLIST.ORG Subject: Developer Studio Documentation ** Does anyone have a copy of BMC Remedy Action Request System 7.6.04: Introduction to Application Development with BMC Remedy Developer Studio I can't find it to download on the BMC site. Claire Sanford Information Systems Division Memorial Hermann Healthcare System System Services Tower North - 2:105 920 Frostwood, Houston, TX 77024 Phone: 713 338 6035 claire.sanf...@memorialhermann.org _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Adding Custom Attributes to Base Element
Everyone, I wanted to send a quick response to this note as it is describing something that is completely inconsistent with expectations and with what we are in fact seeing happening in customer sites. An upgrade of the CMDB does not remove ANY classes or attributes you may have added to the system (OK, if you have added a custom attribute to a class that is being removed, there is an issue but even there, we have logic that is set up to not remove the class and to leave it as a custom class because it sees that there is an extension if possible). We have many customers who have extended the class structure -- everything from adding new items to base element to adding new classes to adding attributes to existing classes. They have no issue with those extensions or customizations during an upgrade. We do not delete custom extensions. Now, we do suggest you really check to see if you need a customization before making it, but if you do the work and find you do need the extension, it is fully supported and upgrades work just fine. Where there are some issues and some rework was needed in the past is with Asset views and layouts. When the CMDB extended something in the release, new Asset views would be created and when you upgrade, they overwrite the views you have. This means that you could end up with issues of your extended fields disappearing from the Asset views. They are still there in the CMDB. All the data is still present in them. But, the fields don't show on the Asset views. You would need to go back and update your Asset views for the classes to get your custom fields to show again. With the overlay feature of the 7.6.04 release, you can control this problem. There will be additional improvements in upcoming releases to make this even easier. And, over the next couple releases, some restructuring of the way Asset Management works to eliminate the issue completely by streamlining the interaction of Asset and CMDB. But, these are all details to clean up an annoying maintenance issue for the layout of screens. To my knowledge, we have not lost any custom fields or classes for any customers. If anyone has seen that occur during an upgrade, this should be immediately reported to the support team and worked as a bug. As other users have posted to this thread, they have extended the base class and gone through several upgrades with no issues or problems with any customization/extension of the class model -- including extensions to base element. I just wanted to get a note out there clarifying what the expectations are and noting that we do not have any issues with customers in general loosing custom/extended classes or attributes. You can safely extend attributes and classes in the CMDB and they will be held across upgrades. (still do verify that you really need the extensions before you make them of course) Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Doe Sent: Saturday, July 23, 2011 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Adding Custom Attributes to Base Element ** Let me explain how this will work, for those of you who have not gone through an upgrade. The reason best practice is to add a custom class (outside of BMC.CORE) and add your own attributes to that custom class, with custom field ID ranges is because when you upgrade it will only keep these additions made this way. That's why I stated I'd recommend you do not add them to Base Element. Instead create your own custom Class and add those attributes to that class. Otherwise, your next upgrade will be a nightmare. When you upgrade (which is inevitable) the Common Data Model is constantly changed and adapted. They will completely restructure all of the classes in BMC.CORE. Therefore, if you add custom fields to Base Element the upgrades will remove them. I have been through several upgrades and personally witnessed this. Obviously, if you have hundreds of thousands of records in these attributes you are up a creek with out a paddle. Patches sometimes will remove custom fields too. I know the road you are wanting to go down seems easier right now. But it will be a nightmare in the future. I would also recommend reading the book about How to Create a CMDB from the ground up. I have been through that mistake also. Take care and obviously your environment and situations will dictate your decisions. Good luck. From: Mahesh mchand...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, July 22, 2011 2:35 PM Subject: Re: Adding Custom Attributes to Base Element ** One of the best practice with regards to customization is having a custom field ID range. Also, whenever you extend the data model, BMC recommends usage of a custom namespace instead of BMC.CORE . Thanks Mahesh On Fri, Jul 22, 2011 at 1:58 PM, pritch
Re: Jumps in Incident ID numbers
That´s right. When you are creating an incident record through HPD:IncidentInterface_Create form, two processes will be triggered: - (1) One process for creating a record in HPD_IncidentInterface_Create form where all data entered is validated (i.e Operational and Product Catalogs, Summary does not exceed 100 characters, Client and Contact are valid records against People form, and so on). When that process becomes to finish it will be reserved an Incident Number in HPD_IncidentInterface_Create form and one record in that form will be created. - (2) Once Incident record is generated in HPD_IncidentInterface_Create form there's a second process who will create a record in HPD:HelpDesk form using data stored in HPD_IncidentInterface_Create (1). One of first routins triggered because of this process is reserving an Incident Number ID using HPD:CFG Ticket Num Generator form. Then all standard routines (Filters - CREATE event) for creating records in HPD:HelpDesk will be triggered. If Incident record in HPD:HelpDesk is created successfully, then the record in HPD:IncidentInterface_Create will be deleted. As result of executing these processes you will see just one record in HPD:Help Desk form. The big issue with these process is related with process (1) executed successfully but process (2) failed because of some error. In that case you will see one record in Interface form but no record in Help Desk form. In many cases Help Desk create process may fail after reserving Incident Number through HPD:CFG: Ticket Num Generator. That´s the reason I was asking Michael about external interfaces for creating incidents. HTH, Alejandro -Mensaje original- De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] En nombre de uday kiran Enviado el: Martes, 26 de Julio de 2011 4:27 Para: arslist@ARSLIST.ORG Asunto: Re: Jumps in Incident ID numbers Yes that is correct when we dont call the webservice it will not reserver a number thanks uday On Fri, Jul 22, 2011 at 9:47 PM, Michael mhi...@email.arizona.edu wrote: Hi Alejandro, Yes we do use the HPD:IncidentInterface_Create WebService for a few web forms used through a PHP class we designed. Though I have not heard of any failures on the web form submissions, and our users are usually quite vocal when something does not work. Question I know when the web service is being consumed it will reserve a number, but it won't reserve a number if the web service is not called, is that correct? Michael On Thu, Jul 21, 2011 at 1:58 PM, Alejandro Canon aca...@extensionsa.com wrote: Michael: Do you have published HPD:IncidentInterface_Create WebService or some external creation of incidents through HPD:IncidentInterface_Create form? Because of that interface form it will trigger Incident ID Reservation in HPD:Help Desk form. Even if Incident ticket is not created due to some error, Incident ID is reserved and NextID will be incremented according what Christopher said. Regards, Alejandro -Mensaje original- De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] En nombre de Michael Enviado el: Jueves, 21 de Julio de 2011 16:05 Para: arslist@ARSLIST.ORG Asunto: Re: Jumps in Incident ID numbers Nice idea! I love 'what if', I always learn so much in trying. I will play with that and see if I can get anything from it. thanks, Michael On Thu, Jul 21, 2011 at 12:53 PM, Martinez, Marcelo A marc...@cpchem.com wrote: Just an idea here.. What IF... You create a custom form with some fields you'd like to capture. Then create workflow to fire when [TR.IncidentID*+ =! $NULL$ ] and have it populate those fields on your custom form. You could capture user / timestamp / etc fields.. I have not tried this - don't know if it would work -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Sent: Thursday, July 21, 2011 2:44 PM To: arslist@ARSLIST.ORG Subject: Re: Jumps in Incident ID numbers Thanks, I will look into that. Not sure if they(management) want to make that customization, but it never hurts to explore all options. thanks again, Michael On Thu, Jul 21, 2011 at 12:34 PM, pritch pri...@ptd.net wrote: There's a couple active links you can disable that should stop that (I had a similar issue with change). They have the active links duplicated as filters on submit so it generates it there. I did have to put in a warning message to give the user their ticket number. - Original Message - From: strauss stra...@unt.edu To: arslist@ARSLIST.ORG Sent: Thursday, July 21, 2011 3:26:09 PM Subject: Re: Jumps in Incident ID numbers Anything that tries to open a new ticket generates a new Incident ID, then if the transaction is abandoned that ID is considered consumed and the Next ID is incremented. On ITSM 7.0 this occurred if you
SRM 7.6 P2 Entitlement Cache Issues
We are using SRM 7.6 with Midtier 7.5 and are having issues with the entitlement cache. We have created several Request which have entitlements setup for IT Only or to allow EveryOne to see the Request. However, the entitlement doesn't seem to be working and request are randomly disappearing and requiring us to flush the entitlement cache over and over. Has anyone seen this issue before? Sincerely, Michele Mizell Application Maintenance Software Engineer 1 JCPenney Co., Inc. Ext.11088 mmi...@jcpenney.com /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Looking for Remedy Developer and Remedy Administrator in Seattle, Wa
We are looking for both a Remedy Administrator and a Remedy Developer. These positions are contract/contract to hire located with our client in Seattle(Bellevue), Wa. These positions are with a well known, publicly traded company. If you or anybody you know may be interested in these positions, please send me an email. Regards Kaleb Uhde Technical Recruiter Two Shea Consulting www.twoshea.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
AW: ARS Illustrator
Hi, is there any chance to download the Beta Version somewhere? I work in a German Company too, so the German Version would be no problem. Thx in advance, Mario -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] Im Auftrag von codestalker Gesendet: Dienstag, 26. Juli 2011 09:43 An: arslist@ARSLIST.ORG Betreff: ARS Illustrator Hi, I am working on the project, which goal is to make ARS development a little bit easier. It's called ARS Illustrator. Here is a very short introduction: 1. ARS log files visualisation. This is a GUI tool, which parses ARS logs and generates several views: tree view, sequence diagram view, time tracking view, source view and related objects index. Also you can save workflow model to XML. Beta version is done now. Although I work in German company, so it handles only German log files now. 2. ARS Project Bay. This is a database with GUI access, which is a nice place to keep all information about your use-cases: requirements, technical documentation and tests. It can easily replace tools like testbench in you process. Also if you don't mind turning on logging while testing your application, it will create relations between workflow objects and test-cases. This gives you additional benefits like test-case relations, workflow coverage tracking, automatic regression tests planning etc. This should be finished around December this year. The thing is I am not quite sure that my company will use it at all. I would like to know whether anybody of you is interested to use this kind of technology in your projects, so this work makes any sense. Please feel free to ask any questions. And here are a few screenshots of beta version: http://old.nabble.com/file/p32137640/screen01.jpg http://old.nabble.com/file/p32137640/screen02.jpg -- View this message in context: http://old.nabble.com/ARS-Illustrator-tp32137640p32137640.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are --- Computacenter AG Co. oHG, mit Sitz in Kerpen (Amtsgericht Köln HRA 18096) Vertretungsberechtigte Gesellschafter: Computacenter Aktiengesellschaft, mit Sitz in Köln (Amtsgericht Köln HRB 28384) Vorstand: Oliver Tuszik (Vorsitzender), Dr. Karsten Freihube, Hans-Georg Freitag, Frank Kottmann, Reiner Louis Aufsichtsrat: Michael Norris (Vorsitzender) Computacenter Management GmbH, mit Sitz in Köln (Amtsgericht Köln HRB 28284) Geschäftsführer: Ulrich Irnich Visit us on the Internet: http://www.computacenter.de Visit our Online-Shop: https://shop.computacenter.de This email is confidential. If you are not the intended recipient, you must not disclose or use the information contained in it. If you have received this mail in error, please tell us immediately by return email and delete the document. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS Illustrator
Hi, I have a small request for you. The logs look good but for those that are skipped, I would put the colour of font to very light grey. So that you see the name but its very easy to see what was executed and not. Just a suggestion :) Kind regards Danny Hi, I am working on the project, which goal is to make ARS development a little bit easier. It's called ARS Illustrator. Here is a very short introduction: 1. ARS log files visualisation. This is a GUI tool, which parses ARS logs and generates several views: tree view, sequence diagram view, time tracking view, source view and related objects index. Also you can save workflow model to XML. Beta version is done now. Although I work in German company, so it handles only German log files now. 2. ARS Project Bay. This is a database with GUI access, which is a nice place to keep all information about your use-cases: requirements, technical documentation and tests. It can easily replace tools like testbench in you process. Also if you don't mind turning on logging while testing your application, it will create relations between workflow objects and test-cases. This gives you additional benefits like test-case relations, workflow coverage tracking, automatic regression tests planning etc. This should be finished around December this year. The thing is I am not quite sure that my company will use it at all. I would like to know whether anybody of you is interested to use this kind of technology in your projects, so this work makes any sense. Please feel free to ask any questions. And here are a few screenshots of beta version: http://old.nabble.com/file/p32137640/screen01.jpg http://old.nabble.com/file/p32137640/screen02.jpg -- View this message in context: http://old.nabble.com/ARS-Illustrator-tp32137640p32137640.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS Illustrator
Hi, Basically you can adjust the font family, font size and color for each property. You can even adjust how it looks for deferent property values. Here is how setting dialog looks: http://old.nabble.com/file/p32141548/screen03.jpg In this case if I get it right you want property called 'Run-if', which can be 'passed' or 'failed'. By default it will be shiny green for 'passed' and faint red for 'failed'. You can choose it to be 'BINGO!!!' with giant bold letters for passed active links and filters if you want :) Also in the next versions there will be a special button to filter all Active Links and filters, which don't have any child actions in the log file. Danny Kellett-3 wrote: Hi, I have a small request for you. The logs look good but for those that are skipped, I would put the colour of font to very light grey. So that you see the name but its very easy to see what was executed and not. Just a suggestion :) Kind regards Danny Hi, I am working on the project, which goal is to make ARS development a little bit easier. It's called ARS Illustrator. Here is a very short introduction: 1. ARS log files visualisation. This is a GUI tool, which parses ARS logs and generates several views: tree view, sequence diagram view, time tracking view, source view and related objects index. Also you can save workflow model to XML. Beta version is done now. Although I work in German company, so it handles only German log files now. 2. ARS Project Bay. This is a database with GUI access, which is a nice place to keep all information about your use-cases: requirements, technical documentation and tests. It can easily replace tools like testbench in you process. Also if you don't mind turning on logging while testing your application, it will create relations between workflow objects and test-cases. This gives you additional benefits like test-case relations, workflow coverage tracking, automatic regression tests planning etc. This should be finished around December this year. The thing is I am not quite sure that my company will use it at all. I would like to know whether anybody of you is interested to use this kind of technology in your projects, so this work makes any sense. Please feel free to ask any questions. And here are a few screenshots of beta version: http://old.nabble.com/file/p32137640/screen01.jpg http://old.nabble.com/file/p32137640/screen02.jpg -- View this message in context: http://old.nabble.com/ARS-Illustrator-tp32137640p32137640.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/ARS-Illustrator-tp32137640p32141548.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Character field -- Attachment field
Hi All, Is it possible to put the value of Character field to the Attachment field? When I try to Set Fields in AL - there is nothing happen. When I try to Set Fields in Filter - there is an error ARERR [310] Value has wrong data type for the field. Kind regards, Mikhail -- View this message in context: http://old.nabble.com/Character-field---%3E-Attachment-field-tp32142096p32142096.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Character field -- Attachment field
Not really sure of what you're trying to accomplish... maybe you could clarify a bit...? The best I can offer is to create a temp text file w/ the value you want in it, save it to the Client's machine, and then actually attach that to the record you're working with through a run-process. The challenge will come with sand-boxing in the Mid-Tier and if it will allow you to save a temp file to the guest operating system on the fly... Good luck, Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mikhail Kovrizhnykh Sent: Tuesday, July 26, 2011 12:36 PM To: arslist@ARSLIST.ORG Subject: Character field -- Attachment field Hi All, Is it possible to put the value of Character field to the Attachment field? When I try to Set Fields in AL - there is nothing happen. When I try to Set Fields in Filter - there is an error ARERR [310] Value has wrong data type for the field. Kind regards, Mikhail -- View this message in context: http://old.nabble.com/Character-field---%3E-Attachment-field-tp32142096p3214 2096.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Adding Custom Attributes to Base Element
Doug: As always, thanks for sharing your knowledge. --Phil From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug [doug_muel...@bmc.com] Sent: Tuesday, July 26, 2011 11:19 To: arslist@ARSLIST.ORG Subject: Re: Adding Custom Attributes to Base Element ** Everyone, I wanted to send a quick response to this note as it is describing something that is completely inconsistent with expectations and with what we are in fact seeing happening in customer sites. An upgrade of the CMDB does not remove ANY classes or attributes you may have added to the system (OK, if you have added a custom attribute to a class that is being removed, there is an issue but even there, we have logic that is set up to not remove the class and to leave it as a custom class because it sees that there is an extension if possible). We have many customers who have extended the class structure -- everything from adding new items to base element to adding new classes to adding attributes to existing classes. They have no issue with those extensions or customizations during an upgrade. We do not delete custom extensions. Now, we do suggest you really check to see if you need a customization before making it, but if you do the work and find you do need the extension, it is fully supported and upgrades work just fine. Where there are some issues and some rework was needed in the past is with Asset views and layouts. When the CMDB extended something in the release, new Asset views would be created and when you upgrade, they overwrite the views you have. This means that you could end up with issues of your extended fields disappearing from the Asset views. They are still there in the CMDB. All the data is still present in them. But, the fields don't show on the Asset views. You would need to go back and update your Asset views for the classes to get your custom fields to show again. With the overlay feature of the 7.6.04 release, you can control this problem. There will be additional improvements in upcoming releases to make this even easier. And, over the next couple releases, some restructuring of the way Asset Management works to eliminate the issue completely by streamlining the interaction of Asset and CMDB. But, these are all details to clean up an annoying maintenance issue for the layout of screens. To my knowledge, we have not lost any custom fields or classes for any customers. If anyone has seen that occur during an upgrade, this should be immediately reported to the support team and worked as a bug. As other users have posted to this thread, they have extended the base class and gone through several upgrades with no issues or problems with any customization/extension of the class model -- including extensions to base element. I just wanted to get a note out there clarifying what the expectations are and noting that we do not have any issues with customers in general loosing custom/extended classes or attributes. You can safely extend attributes and classes in the CMDB and they will be held across upgrades. (still do verify that you really need the extensions before you make them of course) Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Doe Sent: Saturday, July 23, 2011 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Adding Custom Attributes to Base Element ** Let me explain how this will work, for those of you who have not gone through an upgrade. The reason best practice is to add a custom class (outside of BMC.CORE) and add your own attributes to that custom class, with custom field ID ranges is because when you upgrade it will only keep these additions made this way. That's why I stated I'd recommend you do not add them to Base Element. Instead create your own custom Class and add those attributes to that class. Otherwise, your next upgrade will be a nightmare. When you upgrade (which is inevitable) the Common Data Model is constantly changed and adapted. They will completely restructure all of the classes in BMC.CORE. Therefore, if you add custom fields to Base Element the upgrades will remove them. I have been through several upgrades and personally witnessed this. Obviously, if you have hundreds of thousands of records in these attributes you are up a creek with out a paddle. Patches sometimes will remove custom fields too. I know the road you are wanting to go down seems easier right now. But it will be a nightmare in the future. I would also recommend reading the book about How to Create a CMDB from the ground up. I have been through that mistake also. Take care and obviously your environment and situations will dictate your decisions. Good luck. From: Mahesh mchand...@gmail.com To: arslist@ARSLIST.ORG Sent: Friday, July 22, 2011
Re: Ticket data content issues (Healthcare Industry)
Lee is right, a disclaimer to inform users will help protect the company from responsibility for user actions. I would recommend as well: 1. Disallow guest logins 2. Change the Demo user default password. 3. Use multi-tenancy to segregate data (if you have users without HIPAA clearance). 4. Set business policy to only put HIPAA-sensitive data certain fields (for example, only in Work Info, and default to internal, you could also add a HIPAA type of Work Info entry). 5. Consider any reporting to be sure those fields are not exposed. 6. Consider using Remedy Encryption to encrypt communications to and from the server. I'm sure there's more, but I have to run to a meeting. :^) Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom Sent: Saturday, July 23, 2011 2:02 PM To: arslist@ARSLIST.ORG Subject: Re: Ticket data content issues (Healthcare Industry) ** Shane, Someone from HCA should be on this list who could answer in greater detail, but... at one time, they had customized Remedy to include some legalese that was presented to the Remedy user upon logging in related to Patient sensitive information. In addition, I believe there were certain categorizations that would trigger an additional audit record, because those categorizations were related to Patient Sensitive information. Finally, in asset management, there were fines associated with patient sensitive information being left on an asset on disposal, so there was workflow that would remind the user of that during the disposal process. There may be more... and I may have forgotten a few things here and there. But that was the gist of them I believe... Lee Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM 678-438-7244 | lee.cul...@northcraftanalytics.commailto:lee.cul...@northcraftanalytics.com [cid:image001.jpg@01CC4BA1.A5ADCB30]http://www.linkedin.com/in/leecullom[cid:image002.jpg@01CC4BA1.A5ADCB30]http://twitter.com/#!/NorthcraftIT http://www.northcraftanalytics.comhttp://www.northcraftanalytics.com/ Click on View Demo to see the product in action From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shane Buchholz Sent: Friday, July 22, 2011 12:09 PM To: arslist@ARSLIST.ORG Subject: Ticket data content issues (Healthcare Industry) ** I have had a request from our security officer to find out if there are any specific security concerns we should be aware of in relation to processing Incident tickets in a healthcare environment. I think he is specifically looking at the Summary, Notes and Work Info data that could be entered by the Service Desk or any of the Technicians/Analysts. If anyone from the healthcare industry has some insight they could share I would appreciate it. I apologize for not being able to be detailed in the request, but this was presented to me as a hypothetical so I don't have much to go on. ARS 7.5 ITSM 7.6 Windows Server 2008 (64-bit) SQL 2005 Thanks, Shane Buchholz Systems Analyst II - Remedy I.S. Business Operations Samaritan Health Services Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.jpginline: image002.jpg
IBM WebSphere Cast Iron to Remedy 6.3
Good Afternoon, I have a requirement for my client to send information through IBM WebSphere Cast Iron to a Remedy 6.3 patch 20 server. It looks to me to be a straight XML to the mid-tier and on to the ARS server. Are there any version considerations, potential issues, white papers? I talked to IBM and got only a warm fuzzy and am waiting to hear back from BMC. Any information would be greatly appreciated. Thanks Mark Mark Brittain Remedy Developer NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: java.lang.OutOfMemoryError: Java heap space.
When I bump the max setting up to 1.5 GB the tomcat service doesn't startup. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, July 25, 2011 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space. ** You can bump your max setting up to 1.5 gb. That should help. Rick On Jul 25, 2011 8:32 AM, Michele Mizell mmi...@jcpenney.com wrote: All, We are intermittently receiving java.lang.OutOfMemoryError: Java heap space in our midtier logs. We have 2 Load Balanced servers which are running Apache Tomcat 5.5.28 and IIS 6. Our min and max memory pool for Java is set to 1024 per BMC's recommendation. These are dedicated servers : Windows 2003 Standard x64 Edition SP2 Our heap memory is constantly maxed out. Has anyone experienced this error in your environment? BMC support has not been helpful in determining the cause and solution. Sincerely, Michele Mizell Application Maintenance Software Engineer 1 JCPenney Co., Inc. Ext.11088 mmi...@jcpenney.com /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: java.lang.OutOfMemoryError: Java heap space.
Did you also put the other settings in the performance document in place? Rick On Jul 26, 2011 11:53 AM, Michele Mizell mmi...@jcpenney.com wrote: When I bump the max setting up to 1.5 GB the tomcat service doesn't startup. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, July 25, 2011 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space. ** You can bump your max setting up to 1.5 gb. That should help. Rick On Jul 25, 2011 8:32 AM, Michele Mizell mmi...@jcpenney.com wrote: All, We are intermittently receiving java.lang.OutOfMemoryError: Java heap space in our midtier logs. We have 2 Load Balanced servers which are running Apache Tomcat 5.5.28 and IIS 6. Our min and max memory pool for Java is set to 1024 per BMC's recommendation. These are dedicated servers : Windows 2003 Standard x64 Edition SP2 Our heap memory is constantly maxed out. Has anyone experienced this error in your environment? BMC support has not been helpful in determining the cause and solution. Sincerely, Michele Mizell Application Maintenance Software Engineer 1 JCPenney Co., Inc. Ext.11088 mmi...@jcpenney.com /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: java.lang.OutOfMemoryError: Java heap space.
Michele, Try 1408, or something a bit smaller... I can't remember the exact number i had to use to get it to work, but it was smaller than 1.5... Matt R. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michele Mizell Sent: Tuesday, July 26, 2011 1:53 PM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space. ** When I bump the max setting up to 1.5 GB the tomcat service doesn't startup. _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, July 25, 2011 10:34 AM To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError: Java heap space. ** You can bump your max setting up to 1.5 gb. That should help. Rick On Jul 25, 2011 8:32 AM, Michele Mizell mmi...@jcpenney.com wrote: All, We are intermittently receiving java.lang.OutOfMemoryError: Java heap space in our midtier logs. We have 2 Load Balanced servers which are running Apache Tomcat 5.5.28 and IIS 6. Our min and max memory pool for Java is set to 1024 per BMC's recommendation. These are dedicated servers : Windows 2003 Standard x64 Edition SP2 Our heap memory is constantly maxed out. Has anyone experienced this error in your environment? BMC support has not been helpful in determining the cause and solution. Sincerely, Michele Mizell Application Maintenance Software Engineer 1 JCPenney Co., Inc. Ext.11088 mmi...@jcpenney.com /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Oncall notification systems
Hi, I'm aware of AlarmPoint (now xMatters) as an optional paging/notification system for Remedy. Does anyone have suggestions of other products to investigate for this type of functionality? This is a very early exploratory question to the list, so I don't have any hard requirements yet - just looking for options. Thanks, Thad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Oncall notification systems
I haven't used it, but you could check out the below if you want to create a custom process: https://communities.bmc.com/communities/docs/DOC-12761 http://smppapi.sourceforge.net/ Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Tuesday, July 26, 2011 2:59 PM To: arslist@ARSLIST.ORG Subject: Oncall notification systems ** Hi, I'm aware of AlarmPoint (now xMatters) as an optional paging/notification system for Remedy. Does anyone have suggestions of other products to investigate for this type of functionality? This is a very early exploratory question to the list, so I don't have any hard requirements yet - just looking for options. Thanks, Thad _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Oncall notification systems
We have been using HipLink for years. We have built all of our on call workflow within Remedy and only use HipLink for the notification piece (SNPP/SMTP). One really nice feature is that you can have a fall back method. We used to have a modem in case our server's network connection was lost. If the pages started failing using SNPP it would switch to the modem. Jason http://www.hiplink.com/ On Tue, Jul 26, 2011 at 12:58 PM, Thad Esser thad.es...@gmail.com wrote: ** Hi, I'm aware of AlarmPoint (now xMatters) as an optional paging/notification system for Remedy. Does anyone have suggestions of other products to investigate for this type of functionality? This is a very early exploratory question to the list, so I don't have any hard requirements yet - just looking for options. Thanks, Thad _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Oncall notification systems
Thanks, I will check that out. I think they are looking more for acknowledgement of paged out incidents and escalation of notifications until a human does acknowledge. Thad On Tue, Jul 26, 2011 at 1:06 PM, Andrew C Goodall ago...@jcpenney.comwrote: ** ** I haven’t used it, but you could check out the below if you want to create a custom process: ** ** https://communities.bmc.com/communities/docs/DOC-12761 ** ** http://smppapi.sourceforge.net/ ** ** ** ** Regards, *Andrew Goodall* Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ -- *From:* Action Request System discussion list(ARSList) [mailto:** arslist@ARSLIST.ORG**] *On Behalf Of *Thad Esser *Sent:* Tuesday, July 26, 2011 2:59 PM *To:* **arslist@ARSLIST.ORG** *Subject:* Oncall notification systems ** ** ** Hi, I'm aware of AlarmPoint (now xMatters) as an optional paging/notification system for **Remedy**. Does anyone have suggestions of other products to investigate for this type of functionality? This is a very early exploratory question to the list, so I don't have any hard requirements yet - just looking for options. Thanks, Thad _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Character field -- Attachment field
I would do it on the server myself (no problems about different clients, etc.). I do it like this to manually create an ARTask (for a different form than the one I am on) so it can be sent in an email. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt Sent: Tuesday, July 26, 2011 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Character field -- Attachment field Not really sure of what you're trying to accomplish... maybe you could clarify a bit...? The best I can offer is to create a temp text file w/ the value you want in it, save it to the Client's machine, and then actually attach that to the record you're working with through a run-process. The challenge will come with sand-boxing in the Mid-Tier and if it will allow you to save a temp file to the guest operating system on the fly... Good luck, Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mikhail Kovrizhnykh Sent: Tuesday, July 26, 2011 12:36 PM To: arslist@ARSLIST.ORG Subject: Character field -- Attachment field Hi All, Is it possible to put the value of Character field to the Attachment field? When I try to Set Fields in AL - there is nothing happen. When I try to Set Fields in Filter - there is an error ARERR [310] Value has wrong data type for the field. Kind regards, Mikhail ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Oncall notification systems
Thad, We have a solution called Beacon. It is ARS-Driven and may be plugged into any ARS solution or used as stand-alone. Whether it is an emergency or a routine call out to a support tech we can guarantee delivery and receipt. Additionally we can roll delivery to multiple users, customize/tailor the text-to-speech delivery to your requirements and can pass notification to virtually any device you might want. Contact me off-list if you'd like a demonstration? http://www.buoyantsolutions.net/beacon.html Regards Gidd Calden BUOYANT SOLUTIONS, INC. Please consider the environment before printing this e-mail This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. -Original Message- From: Thad Esser thad.es...@gmail.com To: arslist@arslist.org Date: 07/26/11 12:59 Subject: Oncall notification systems ** Hi, I'm aware of AlarmPoint (now xMatters) as an optional paging/notification system for Remedy. Does anyone have suggestions of other products to investigate for this type of functionality? This is a very early exploratory question to the list, so I don't have any hard requirements yet - just looking for options. Thanks, Thad _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Character Field with menu object
Dear List, I am looking for a smart way to be able to have a Character Field with a menu object, and: 1. Allow for append of menu values, and 2. Also have a menu value restriction. Anyone has tricks they have done in the past to accomplish both without sacrificing the other? Thanks, Vincent ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Character Field with menu object
Vincent, In order to have both append, and menu validation, you are going to need to write some sort of subroutine that parses the field and checks to see if each individual component of the field is a member of a value from the field.but you won't be able to do this natively. I would suggest Perl, as it's good at string manipulation.or a relatively complex al/filter guide would be able to do it. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vincent Dapper Sent: Tuesday, July 26, 2011 3:05 PM To: arslist@ARSLIST.ORG Subject: Character Field with menu object ** Dear List, I am looking for a smart way to be able to have a Character Field with a menu object, and: 1. Allow for append of menu values, and 2. Also have a menu value restriction. Anyone has tricks they have done in the past to accomplish both without sacrificing the other? Thanks, Vincent _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Character field -- Attachment field
Remember an Attachment field is looking for physical data (ie something on or from the filesystem) I have done this before on a dos system (I would do ALL this using filters called by an Active Link Service call, which won't make any DB calls if you don't want to.) you want to do $PROCESS$ call as it is blocking and ensures that the file is created prior to moving to next filter. $PROCESS$ Echo $Data in Field$ PathtoTemp.txt $PROCESS$ PERFORM-ACTION-SAVE-ATTACHMENT fieldIDofAttachment field (Attachment pool id only for Activelinks) [ fileName (ie PathtoTemp.txt) ] Always test to make sure the attachment is saved, I use Error checking for this filter. On Jul 26, 3:53 pm, Grooms, Frederick W frederick.w.gro...@xo.com wrote: I would do it on the server myself (no problems about different clients, etc.). I do it like this to manually create an ARTask (for a different form than the one I am on) so it can be sent in an email. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Reinfeldt Sent: Tuesday, July 26, 2011 12:58 PM To: arsl...@arslist.org Subject: Re: Character field -- Attachment field Not really sure of what you're trying to accomplish... maybe you could clarify a bit...? The best I can offer is to create a temp text file w/ the value you want in it, save it to the Client's machine, and then actually attach that to the record you're working with through a run-process. The challenge will come with sand-boxing in the Mid-Tier and if it will allow you to save a temp file to the guest operating system on the fly... Good luck, Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mikhail Kovrizhnykh Sent: Tuesday, July 26, 2011 12:36 PM To: arsl...@arslist.org Subject: Character field -- Attachment field Hi All, Is it possible to put the value of Character field to the Attachment field? When I try to Set Fields in AL - there is nothing happen. When I try to Set Fields in Filter - there is an error ARERR [310] Value has wrong data type for the field. Kind regards, Mikhail ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: IBM WebSphere Cast Iron to Remedy 6.3
Remedy WebService has limitations, IE you can't send an WebService describing a Java Class or Hashtables. I cannot stress, read, read the integration manual on web service. If you are running AR 6.3 you will be running with an older SOAP protocol, which should be ok. I have done alot of WebServices on my own, I recommend you do the same. That was years ago, I have traded in WebServices for Java Api calls which are more flexible (and way lighter on the network; How would you like to wrap 30 characters of data with more than 250 characters of SOAP tags...GAH ). I wish AR would do JSON. On Jul 26, 1:51 pm, Brittain, Mark mbritt...@navisite.com wrote: Good Afternoon, I have a requirement for my client to send information through IBM WebSphere Cast Iron to a Remedy 6.3 patch 20 server. It looks to me to be a straight XML to the mid-tier and on to the ARS server. Are there any version considerations, potential issues, white papers? I talked to IBM and got only a warm fuzzy and am waiting to hear back from BMC. Any information would be greatly appreciated. Thanks Mark Mark Brittain Remedy Developer NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office:315-453-2912begin_of_the_skype_highlighting 315-453-2912 end_of_the_skype_highlightingx5335 Mobile:315-317-2897begin_of_the_skype_highlighting 315-317-2897 end_of_the_skype_highlighting This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Character Field with menu object
Vincent, If by Append Menu Values you are referring to the ability to select multiple values from the menu but not allow free text entry. You could have a button display a Table (in a dialog window) with values equivalent to you menu Allow multiple selections from the table Do a table walk to compile selected values and place results in your Character field. Add a couple change field actions to enable and disable access to the field at the beginning and end and it might be what you are looking for. Greg -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vincent Dapper Sent: Tuesday, July 26, 2011 4:05 PM To: arslist@ARSLIST.ORG Subject: Character Field with menu object ** Dear List, I am looking for a smart way to be able to have a Character Field with a menu object, and: 1. Allow for append of menu values, and 2. Also have a menu value restriction. Anyone has tricks they have done in the past to accomplish both without sacrificing the other? Thanks, Vincent _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: IBM WebSphere Cast Iron to Remedy 6.3
You may want to look into Kinetic Link. Much simpler than webservices -- and NO SETUP required. https://github.com/kineticdata/klink BTW - we launched the original version (5 years ago) Kinetic Link 1.0.0b, 2006-07-13 -John On Jul 26, 2011, at 5:58 PM, Chuck wrote: Remedy WebService has limitations, IE you can't send an WebService describing a Java Class or Hashtables. I cannot stress, read, read the integration manual on web service. If you are running AR 6.3 you will be running with an older SOAP protocol, which should be ok. I have done alot of WebServices on my own, I recommend you do the same. That was years ago, I have traded in WebServices for Java Api calls which are more flexible (and way lighter on the network; How would you like to wrap 30 characters of data with more than 250 characters of SOAP tags...GAH ). I wish AR would do JSON. On Jul 26, 1:51 pm, Brittain, Mark mbritt...@navisite.com wrote: Good Afternoon, I have a requirement for my client to send information through IBM WebSphere Cast Iron to a Remedy 6.3 patch 20 server. It looks to me to be a straight XML to the mid-tier and on to the ARS server. Are there any version considerations, potential issues, white papers? I talked to IBM and got only a warm fuzzy and am waiting to hear back from BMC. Any information would be greatly appreciated. Thanks Mark Mark Brittain Remedy Developer NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office:315-453-2912begin_of_the_skype_highlighting 315-453-2912 end_of_the_skype_highlightingx5335 Mobile:315-317-2897begin_of_the_skype_highlighting 315-317-2897 end_of_the_skype_highlighting This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
hide web toolbar?
I'm trying to show/hide the web toolbar with one view. We're always debating whether to hide or show the web tool bar. It is useful, but for some forms it makes sense to hide it for submitter. But then you end up with clunky views with extra activelinks, and frustration when you don't have the toolbar available when you need it. So I thought there might be a solution in the middleground: hide the web toolbar but use some javascript to bring it back when hovering over a small strip, much like a hidden Taskbar/Dock that many OSes can provide. However, I can't seem to find any files to modify to affect this, and I'm worried it is all compiled and untouchable. The other idea was to use the existing triangle button next to the web toolbar that collapses most of it. However, it defaults to expanded-- does anyone know if there is a way to change the default to start off collapsed? Brien ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Customer search and hover display in Incident form
Has anyone figured out how to add fields to the hover display (mouse over) on the Customer and Contact fields on the 7.6.04.x Incident form? Has anyone figured out how the pre-search works when you enter things like Corporate ID or Last Name in the Customer or Contact fields on the Incident form - that displays successively smaller lists of search matches as you type in the information? Is that entirely web-based, as in a mid-tier feature, or is it something you can activate in Dev Studio? It's probably a lost cause if it is part of the mid-tier. As usual (since ITSM 7.0 was mal-designed without it), I have the requirement to restore Login Name as the primary searchable field for both Customer and Contact, and I basically have to add it back in everywhere that it has been left out. I have done this on a 7.6.00 test app that I will be restoring so that I can look at it while customizing the 7.6.04.01 system, but I don't have any idea how these two new features work. Just wondering... we're down to the final list of must-fix stuff before cutover. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Atrium 7.6.04 SP1
Hi all,
I am having some serious trouble installing Atrium (including AIS and AIE, no
WS) on RHEL6.1 OS with an Oracle 11G database.
Each time I get a failed result and the only thing I can find in the error log
is;
SEVERE
com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask
THROWABLE EVENT {Description=[Failed to prepare CMDB Rule Engine]}
I have checked communities website and the result suggested to remove the
sample data, this
created another error on the failed install. This is a fresh install, ARS was
successful though
approval server sanity check failed. Can anyone help?
Kind regards,
Brett Azzopardi
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Re: Atrium 7.6.04 SP1
In one of the installation XML files there is a setting that needs to be
reset. BMC should know about it, because they have been working the same
issue with us.
Rick
On Jul 26, 2011 6:28 PM, Brett Azzopardi brett.azzopa...@planwell.net
wrote:
Hi all,
I am having some serious trouble installing Atrium (including AIS and AIE,
no WS) on RHEL6.1 OS with an Oracle 11G database.
Each time I get a failed result and the only thing I can find in the error
log is;
SEVERE
com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask
THROWABLE EVENT {Description=[Failed to prepare CMDB Rule Engine]}
I have checked communities website and the result suggested to remove the
sample data, this
created another error on the failed install. This is a fresh install, ARS
was successful though
approval server sanity check failed. Can anyone help?
Kind regards,
Brett Azzopardi
___
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Re: Atrium 7.6.04 SP1
Ok thanks Rick,
I will log a job with BMC.
Kind regards,
Brett Azzopardi
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Rick Cook
Sent: Wed 7/27/2011 11:45 AM
To: ARSList
Subject: Re: Atrium 7.6.04 SP1
In one of the installation XML files there is a setting that needs to be
reset. BMC should know about it, because they have been working the same
issue with us.
Rick
On Jul 26, 2011 6:28 PM, Brett Azzopardi brett.azzopa...@planwell.net
wrote:
Hi all,
I am having some serious trouble installing Atrium (including AIS and AIE,
no WS) on RHEL6.1 OS with an Oracle 11G database.
Each time I get a failed result and the only thing I can find in the error
log is;
SEVERE
com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask
THROWABLE EVENT {Description=[Failed to prepare CMDB Rule Engine]}
I have checked communities website and the result suggested to remove the
sample data, this
created another error on the failed install. This is a fresh install, ARS
was successful though
approval server sanity check failed. Can anyone help?
Kind regards,
Brett Azzopardi
___
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Re: Atrium 7.6.04 SP1
Sorry Rick,
One last question, was it due to the Environment you were installed it on? Did
you also use RHEL v6.1?
Kind regards,
Brett Azzopardi
(02)6265 0050
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Rick Cook
Sent: Wed 7/27/2011 11:45 AM
To: ARSList
Subject: Re: Atrium 7.6.04 SP1
In one of the installation XML files there is a setting that needs to be
reset. BMC should know about it, because they have been working the same
issue with us.
Rick
On Jul 26, 2011 6:28 PM, Brett Azzopardi brett.azzopa...@planwell.net
wrote:
Hi all,
I am having some serious trouble installing Atrium (including AIS and AIE,
no WS) on RHEL6.1 OS with an Oracle 11G database.
Each time I get a failed result and the only thing I can find in the error
log is;
SEVERE
com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask
THROWABLE EVENT {Description=[Failed to prepare CMDB Rule Engine]}
I have checked communities website and the result suggested to remove the
sample data, this
created another error on the failed install. This is a fresh install, ARS
was successful though
approval server sanity check failed. Can anyone help?
Kind regards,
Brett Azzopardi
___
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Re: Atrium 7.6.04 SP1
It was Red hat 6. Not sure of the exact version.
Rick
On Jul 26, 2011 7:28 PM, Brett Azzopardi brett.azzopa...@planwell.net
wrote:
Sorry Rick,
One last question, was it due to the Environment you were installed it on?
Did you also use RHEL v6.1?
Kind regards,
Brett Azzopardi
(02)6265 0050
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Rick
Cook
Sent: Wed 7/27/2011 11:45 AM
To: ARSList
Subject: Re: Atrium 7.6.04 SP1
In one of the installation XML files there is a setting that needs to be
reset. BMC should know about it, because they have been working the same
issue with us.
Rick
On Jul 26, 2011 6:28 PM, Brett Azzopardi brett.azzopa...@planwell.net
wrote:
Hi all,
I am having some serious trouble installing Atrium (including AIS and
AIE,
no WS) on RHEL6.1 OS with an Oracle 11G database.
Each time I get a failed result and the only thing I can find in the
error
log is;
SEVERE
com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask
THROWABLE EVENT {Description=[Failed to prepare CMDB Rule Engine]}
I have checked communities website and the result suggested to remove the
sample data, this
created another error on the failed install. This is a fresh install, ARS
was successful though
approval server sanity check failed. Can anyone help?
Kind regards,
Brett Azzopardi
___
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attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
___
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Re: Atrium 7.6.04 SP1
Many thanks mate.
Brett Azzopardi
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Rick Cook
Sent: Wed 7/27/2011 12:47 PM
To: ARSList
Subject: Re: Atrium 7.6.04 SP1
It was Red hat 6. Not sure of the exact version.
Rick
On Jul 26, 2011 7:28 PM, Brett Azzopardi brett.azzopa...@planwell.net
wrote:
Sorry Rick,
One last question, was it due to the Environment you were installed it on?
Did you also use RHEL v6.1?
Kind regards,
Brett Azzopardi
(02)6265 0050
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Rick
Cook
Sent: Wed 7/27/2011 11:45 AM
To: ARSList
Subject: Re: Atrium 7.6.04 SP1
In one of the installation XML files there is a setting that needs to be
reset. BMC should know about it, because they have been working the same
issue with us.
Rick
On Jul 26, 2011 6:28 PM, Brett Azzopardi brett.azzopa...@planwell.net
wrote:
Hi all,
I am having some serious trouble installing Atrium (including AIS and
AIE,
no WS) on RHEL6.1 OS with an Oracle 11G database.
Each time I get a failed result and the only thing I can find in the
error
log is;
SEVERE
com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask
THROWABLE EVENT {Description=[Failed to prepare CMDB Rule Engine]}
I have checked communities website and the result suggested to remove the
sample data, this
created another error on the failed install. This is a fresh install, ARS
was successful though
approval server sanity check failed. Can anyone help?
Kind regards,
Brett Azzopardi
___
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___
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Ars 7.6.04.01 bug
Found a bug: if you install and then because of failure reinstall either 64 or 32 bit it will not allow you to reused the artmp tablespace. You must recreate a new one with new name Win 2008 For your info Unless someone knows a trick Sent from my iPhone so typo's or funky words can and do happen! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
