Re: Default password for "ARADmin"

[Samuel J Albury III]

This is stored in the documentation

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Re: BMC Remedy Action Request System Wikipedia page is set to be deleted

[Matt Laurenceau]

Thanks Joe and all, great to have a thriving community :)

Calling it a day in my side,

Matt

On 31 mai 2012, at 22:36, Nancy Tietz  wrote:

> **
> At the bottom of the Wiki you can rate the page… giving a rating is proving 
> that somebody is looking at it at least.
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
> Sent: Thursday, May 31, 2012 4:34 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: BMC Remedy Action Request System Wikipedia page is set to be 
> deleted
> 
>  
> 
> **
> 
> One of the things I’d thought of that could be done would be to enter some of 
> the information presented at the last WWRUG keynote in terms of history.   I 
> notice that the Remedy Corp page is not at risk and it’s mainly just history 
> – so perhaps updating the AR System page with additional content like that 
> would be enough.  If a WWRUG owner could do that, I think it’d go a long way.
> 
>  
> 
> -David J. Easter
> 
> Manager of Product Management, AR System
> 
> BSM & Atrium Solutions Management
> 
> BMC Software, Inc.
> 
>  
> 
> The opinions, statements, and/or suggested courses of action expressed in 
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
> voluntary participation in this forum is not intended to convey a role as a 
> spokesperson, liaison or public relations representative for BMC Software, 
> Inc.
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
> Sent: Thursday, May 31, 2012 1:30 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: BMC Remedy Action Request System Wikipedia page is set to be 
> deleted
> 
>  
> 
> **
> 
> I just added a couple of things after creating a new wiki account.. Wiki is 
> one of the SN sites I had stayed away from... nothing significantly important 
> but I modified the AR object list section with menus, web services and 
> flashboard objects...
> 
>  
> 
> What are they really looking for to keep the page alive??
> 
>  
> 
> Joe
> 
>  
> 
> From: matt.laurenc...@gmail.com
> 
> Sent: Thursday, May 31, 2012 4:21 PM
> 
> Newsgroups: public.remedy.arsystem.general
> 
> To: arslist@ARSLIST.ORG
> 
> Subject: Re: OT: BMC Remedy Action Request System Wikipedia page is set to be 
> deleted
> 
>  
> 
> ** ** Thanks all for the heads up.
> Competition can mess up such pages if the community doesn't stand up.
> 
> Who *outside of BMC* could please update this Wikipedia page with a couple of 
> facts, so that it is not deleted?
> 
> Thanks, 
> 
> ~ Matt Laurenceau
> Sr Community Ambassador, BMC Communities
> http://bit.ly/MattProfiles
> Skype: matt.laurenceau
> 
> - Reply message -
> From: "Pat Zandi" 
> To: 
> Subject: OT: BMC Remedy Action Request System Wikipedia page is set to be 
> deleted
> Date: Thu, May 31, 2012 20:04
> 
>  
> 
> Wikipedia is managed by people who want you to think like them and money 
> talks as well as when it fits my way of thinking
> 
> 
> Sent from my iPhone
> 
> 
> On May 31, 2012, at 12:50, Jason Miller  wrote:
> 
> ** I was playing with Google BBS terminal and landed on the ARS Wikipedia 
> page.  I was surprised to see a warning that the page will be deleted on June 
> 5th.
> 
>  
> 
> Also interesting on Dec 27 2011 "Removed ARSList because it is obsolete."
> 
>  
> 
> http://en.wikipedia.org/wiki/BMC_Remedy_Action_Request_System
> 
>  
> 
> It is proposed that this article be deleted because of the following concern:
> No attempt since June 2011 to demonstrate the notability or remove the pure 
> promo content of this article about obscure software. 
> If you can address this concern by improving, copyediting, sourcing, renaming 
> or merging the page, please edit this page and do so. You may remove this 
> message if you improve the article or otherwise object to deletion for any 
> reason. However, please explain why you object to the deletion, either in 
> your edit summary or on the talk page. If this template is removed, it should 
> not be replaced.
> The article may be deleted if this message remains in place for seven days, 
> i.e., after 02:51 on 5 June.
> If you created the article, please don't be offended. Instead, consider 
> improving the article so that it is acceptable according to the deletion 
> policy.
> Notify author/project: {{subst:proposed deletion notify|BMC Remedy Action 
> Request System|concern=No attempt since June 2011 to demonstrate the 
> notability or remove the pure promo content of this article about obscure 
> software.}} 
> Timestamp: 20120529025121
>  
> 
> 
> 
> This article appears to be written like an advertisement. Please help improve 
> it by rewriting promotional content from a neutral point of viewand removing 
> any inappropriate external links. (June 2011)
> 
>  
> 
> 
> 
> The topic of this article may not meet Wikipedia's general notability 
> guideline. Please help to establish notability by adding reliable, secondary 

Re: 7.6.04 Full Text Search problems

[ravi rai]

We ran into some problem with FTS on server group with SQL 2008 on Windows and 
BMC help to tune it 
Fix was:
 Thread setting 
 RPC socket configuration, Private Queues
 Removing the shared directory concept 
 Running two instance of FTS on Primary FTS server one with 1GB and second with 
2GB max memory (for Heap stack error)
 These settings depends on the environment so you need to figure out best 
working combinatin but definately you can check these varibles.
 
 We still have few issues around FTS but it did help stabilize the system.
 
Thanks 
Ravi Rai 



Date: Thu, 31 May 2012 13:06:15 -0500
From: ddru...@rockwellcollins.com
Subject: Re: 7.6.04 Full Text Search problems
To: arslist@ARSLIST.ORG

** 
LJ, 
Thanks for the suggestion.  I have turned it on. 

Thanks, 
Dennis 







"Longwing, LJ CTR MDA/IC"  
Sent by: "Action Request System discussion list(ARSList)"  
05/31/2012 12:46 PM 




Please respond to
arslist@ARSLIST.ORG






To
arslist@ARSLIST.ORG 


cc



Subject
Re: 7.6.04 Full Text Search problems









I would suspect that if you ever found the time you would find that the sec=
ondary worked just fine if the primary wasn't online.  One suggestion I wou=
ld make would be to turn on server group logging on all nodes and then star=
t things up properly.  The logs are VERY low volume so no problems leaving =
them on full time.  The logs should identify when anything in the server gr=
oup changes in the range of something taking over functions, heartbeat miss=
es, etc.  I would suspect based on the information that you have given that=
the problem is related to multiple servers trying to get a lock at the sam=
e time and throwing the error.  I would expect the server group logs to giv=
e details about this.

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIS=
T.ORG] On Behalf Of Dennis Ruble
Sent: Thursday, May 31, 2012 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 Full Text Search problems

**=20
LJ,=20
We've tried it both ways.  BMC initially installed it with each server writ=
ing to the collection directory.  The problem appeared intermittent at that=
time with the primary server usually being able to write and the secondary=
server locked out once the problem occurred.  =20

Based upon recommendations from support we reconfigured making the primary =
server the only indexer.  The secondary and integration servers are not in =
the ranking form at all for "Full Text Index" and have the config set to "D=
isable FTS Indexer".  There's a paper on configuring this way due to perfor=
mance, and we hoped it would take care of the lock issue too.  =20

FTS does function fine when the secondary server is down.  Due to test sche=
dule and the amount of reconfiguration to do to make the secondary server t=
he only indexer I haven't tested to see if it was any better with the secon=
dary being the indexer.=20

Thanks,=20
Dennis=20


_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: BMC Remedy Action Request System Wikipedia page is set to be deleted

[Michael Latham]

Honestly, I have never used the wiki page myself.  With that said, it doesn't 
mean that others haven't.  I had nothing constructive to say, so I'm done. I'll 
leave now.

Date: Thu, 31 May 2012 16:36:52 -0400
From: nti...@umich.edu
Subject: Re: BMC Remedy Action Request System Wikipedia page is set to be 
deleted
To: arslist@ARSLIST.ORG

**
At the bottom of the Wiki you can rate the page… giving a rating is proving 
that somebody is looking at it at least.
 From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David

Sent: Thursday, May 31, 2012 4:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedy Action Request System Wikipedia page is set to be 
deleted
 ** One of the things I’d thought of that could be done would be to enter some 
of the information presented at the last WWRUG keynote in terms of history.   I 
notice that the Remedy Corp page is not at risk and it’s mainly just history – 
so perhaps updating the AR System page with additional content like that would 
be enough.  If a WWRUG owner could do that, I think it’d go a long way.
 -David J. Easter
Manager of Product Management, AR SystemBSM & Atrium Solutions Management
BMC Software, Inc.
 The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza

Sent: Thursday, May 31, 2012 1:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedy Action Request System Wikipedia page is set to be 
deleted
 ** I just added a couple of things after creating a new wiki account.. Wiki is 
one of the SN sites I had stayed away from... nothing significantly important 
but I modified the AR object list section with menus, web services and 
flashboard objects...
 What are they really looking for to keep the page alive??
 Joe 
From: matt.laurenc...@gmail.com 
Sent: Thursday, May 31, 2012 4:21 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: OT: BMC Remedy Action Request System Wikipedia page is set to be 
deleted
 ** ** Thanks all for the heads up.

Competition can mess up such pages if the community doesn't stand up.

Who *outside of BMC* could please update this Wikipedia page with a couple of 
facts, so that it is not deleted?

Thanks, 

~ Matt Laurenceau

Sr Community Ambassador, BMC Communities
http://bit.ly/MattProfiles
Skype: matt.laurenceau- Reply message -

From: "Pat Zandi" 
To: 
Subject: OT: BMC Remedy Action Request System Wikipedia page is set to be 
deleted

Date: Thu, May 31, 2012 20:04 Wikipedia is managed by people who want you to 
think like them and money talks as well as when it fits my way of thinking 

Sent from my iPhone

On May 31, 2012, at 12:50, Jason Miller  wrote:
** I was playing with Google BBS terminal and landed on the ARS Wikipedia page. 
 I was surprised to see a warning that the page will be deleted on June 5th. 
 Also interesting on Dec 27 2011 "Removed ARSList because it is obsolete."
 http://en.wikipedia.org/wiki/BMC_Remedy_Action_Request_System 
 
It is proposed that this article be deleted because of the following concern: 
No attempt since June 2011 to demonstrate the notability or remove the pure 
promo content of this article about obscure software. 
If you can address this concern by improving, copyediting, sourcing, renaming 
or merging the page, please edit this page and do so. You may remove this 
message if you improve the article or otherwise object to deletion for any 
reason. However, please explain why you object to the deletion, either in your 
edit summary or on the talk page. If this template is removed, it should not be 
replaced.
The article may be deleted if this message remains in place for seven days, 
i.e., after 02:51 on 5 June.

If you created the article, please don't be offended. Instead, consider 
improving the article so that it is acceptable according to the deletion policy.

Notify author/project: {{subst:proposed deletion notify|BMC Remedy Action 
Request System|concern=No attempt since June 2011 to demonstrate the notability 
or remove the pure promo content of this article about obscure software.}} 

Timestamp: 20120529025121 


This article appears to be written like an advertisement. Please help improve 
it by rewriting promotional content from a neutral point of viewand removing 
any inappropriate external links. (June 2011)
 

The topic of this article may not meet Wikipedia's general notability 
guideline. Please help to establish notability by adding reliable, secondary 
sources about the topic. If notability cannot be established, the article is 
likely to be merged, redirected, or deleted. (June 2011)
 Jason
_attend WWRUG12 www.wwrug.co

Re: AIE problems

[Virgilio Felonia]

One option is to install the AIE in a separate server not part of the server 
group.  Then your AIE gateway will always be directed to this AIE server during 
your AIE gateways configuration setup.  In this setting you will always point 
to the actual host server and prevent this error.

Makes sense?

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Re: BMC Remedy Action Request System Wikipedia page is set to be deleted

[Nancy Tietz]

At the bottom of the Wiki you can rate the page… giving a rating is proving
that somebody is looking at it at least.



*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Easter, David
*Sent:* Thursday, May 31, 2012 4:34 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: BMC Remedy Action Request System Wikipedia page is set to be
deleted



**

One of the things I’d thought of that could be done would be to enter some
of the information presented at the last WWRUG keynote in terms of
history.   I notice that the Remedy Corp page is not at risk and it’s
mainly just history – so perhaps updating the AR System page with
additional content like that would be enough.  If a WWRUG owner could do
that, I think it’d go a long way.



-David J. Easter

Manager of Product Management, AR System

BSM & Atrium Solutions Management

BMC Software, Inc.



The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.



*From:* Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] *On Behalf Of *Joe Martin D'Souza
*Sent:* Thursday, May 31, 2012 1:30 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: BMC Remedy Action Request System Wikipedia page is set to be
deleted



**

I just added a couple of things after creating a new wiki account.. Wiki is
one of the SN sites I had stayed away from... nothing significantly
important but I modified the AR object list section with menus, web
services and flashboard objects...



What are they really looking for to keep the page alive??



Joe



*From:* matt.laurenc...@gmail.com 

*Sent:* Thursday, May 31, 2012 4:21 PM

*Newsgroups:* public.remedy.arsystem.general

*To:* arslist@ARSLIST.ORG

*Subject:* Re: OT: BMC Remedy Action Request System Wikipedia page is set
to be deleted



** ** Thanks all for the heads up.
Competition can mess up such pages if the community doesn't stand up.

Who *outside of BMC* could please update this Wikipedia page with a couple
of facts, so that it is not deleted?

Thanks,

~ Matt Laurenceau
Sr Community Ambassador, BMC Communities
http://bit.ly/MattProfiles
Skype: matt.laurenceau

- Reply message -
From: "Pat Zandi" 
To: 
Subject: OT: BMC Remedy Action Request System Wikipedia page is set to be
deleted
Date: Thu, May 31, 2012 20:04



Wikipedia is managed by people who want you to think like them and money
talks as well as when it fits my way of thinking


Sent from my iPhone


On May 31, 2012, at 12:50, Jason Miller  wrote:

** I was playing with Google BBS
terminaland landed on the ARS
Wikipedia page.  I was surprised to see a warning
that the page will be deleted on June 5th.



Also interesting on Dec 27 2011 "*Removed ARSList because it is obsolete.*"



http://en.wikipedia.org/wiki/BMC_Remedy_Action_Request_System



It is *proposed that this article be
deleted
* because of the following concern:

*No attempt since June 2011 to demonstrate the notability or remove the
pure promo content of this article about obscure software.*

If you can address this concern by
improving,
copyediting ,
sourcing ,
renamingor
merging the
page,
*please edit this
page
* and do so. *You may remove this message if you improve the article or
otherwise object to deletion for any reason.* However, please explain why
you object to the deletion, either in your edit
summaryor on the talk
page .
If this template is removed, it should not be replaced.

The article may be deleted if this message remains in place for seven days,
i.e., after 02:51 on 5 June.
If you created the article, please don't be offended. Instead, consider
improving the article so that it is acceptable according to the deletion
policy .
--

*Notify author/project:* {{subst:proposed deletion
notify|BMC
Remedy Action Request System|concern=No attempt since June 2011 to
demonstrate the notability or remove the pure promo content of this article
about obscure software.}} 
*Timestamp:* 20120529025121



This article *appears to be written like an
advertisement

Re: question on Pulling in external data via a SQL

[Jason Miller]

We have a number of integrations with other databases; Oracle, SQL
and PostgreSQL.  Like Joe said, AIE works well for large jobs.  Our HR
Import process processes 40k records nightly in about 20-30 minutes (there
is a lot of Filter processing).

In other cases where we couldn't/didn't use AIE for large data sets we
create a table in our Remedy database to cache the records from the source
database then create a View Form against our local table.  We found it
takes nearly the same time to insert the whole data set in the the custom
table as it does to process one record using a View/View Form against the
remote database.  The table caching is all done via SQL jobs and is ready
when Remedy is ready to process it.

Jason

On Thu, May 31, 2012 at 1:16 PM, Nancy Tietz  wrote:

> Hi Joe -
>
> I originally tried AIE and ran into some roadblocks that required our
> Windows people to do more work than they had time for this project. It
> looked good though, so once we get through the hurdles eventually, we plan
> to get back to it.
>
> We are on 7.6.03,  SQL Server.
> Thanks!
> Nancy
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
> Sent: Thursday, May 31, 2012 4:03 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: question on Pulling in external data via a SQL
>
> While the table view and creating a view form is a doable idea, it may not
> be scalable without major modification of underlying code..
>
> Using the Atrium Integration Engine (AIE) which is bundled with CMDB to
> perform the same thing would require less code, and the rules can easily
> be modified - hence more scalable. AIE would allow you to connect to
> several types of data sources, ranging from a data table from a standard
> RDBMS, to a flat file...
>
> Its earlier versions were kind of flaky, but there are fewer known
> problems with the most current versions of it..
>
> Joe
>
> -Original Message-
> From: Brittain, Mark
> Sent: Thursday, May 31, 2012 3:50 PM Newsgroups:
> public.remedy.arsystem.general
> To: arslist@ARSLIST.ORG
> Subject: Re: question on Pulling in external data via a SQL
>
> Not quite sure exactly it is you are doing but let me see if I can give
> you a few ideas to work with.
>
> 1. In Remedy create a "View Form" pointing to the Oracle table/view.
> 2. Set the staging table to point to the "View Form"
> 3. Create the filters you need to do the work, leaving Execute On blank
> and put them in a Filter Guide. The guide will use the filter(s) Run If
> qualification but will ignore the Execute On and Execution Order. All of
> the filters in the guide will run on each table row.
> 4. Create a call guide filter and select the filter guide and check Table
> Loop to walk through each row of your table.
>
> Also on your staging table you might want to set up a qualification so
> that the table only contains the rows you want to work. Filter Guides can
> be a little trick and if you have not done one I would suggest
> experimenting with an Active Link Guide so you can see what is happening,
> but you have to start with a refresh table action.
>
> Hope this helps
> Mark
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Nancy Tietz
> Sent: Thursday, May 31, 2012 3:24 PM
> To: arslist@ARSLIST.ORG
> Subject: question on Pulling in external data via a SQL
>
> Hello all!
>
> I am trying to design a solution where a filter pulls in rows from an
> Oracle view on another server, and the next filter loads them to a staging
> table/form, then some filters convert some of the data values, then a
> filter loads them to the regular ITSM form.
>
> The number of rows at one time would be about 18,000.  The Pull would be
> nightly, on a scheduled time.
>
> We have 1 of these types of 'pulls' out there on our system that runs
> nightly but it only has about 300-400 rows of data, so a "View Form" was
> used to do the integration/pull of data from the other server.  As I
> understand it, the View Form needs fewer rows than what I have.
>
> I was hoping to use (Set Fields) Data Source = 'SQL' and a SQL Query.
> However there is no option there to create a new record if No Requests
> Match.All I can do is 'Set Fields to $NULL$' which is not what I
> want.
>
> Apparently I can't use a 'Push Fields' action because that doesn't seem to
> let me define Where the data is coming from... a SQL query.  It looks like
> I must have a Form that the data is coming from.
>
> Any ideas???
> Thank you!!!
>
> __
> _
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
> www.wwrug12.com ARSList: "Where the Answers Are"
>
>
> ___
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> attend wwrug12 www.wwrug

Re: BMC Remedy Action Request System Wikipedia page is set to be deleted

[Easter, David]

One of the things I’d thought of that could be done would be to enter some of 
the information presented at the last WWRUG keynote in terms of history.   I 
notice that the Remedy Corp page is not at risk and it’s mainly just history – 
so perhaps updating the AR System page with additional content like that would 
be enough.  If a WWRUG owner could do that, I think it’d go a long way.

-David J. Easter
Manager of Product Management, AR System
BSM & Atrium Solutions Management
BMC Software, Inc.

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, May 31, 2012 1:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedy Action Request System Wikipedia page is set to be 
deleted

**
I just added a couple of things after creating a new wiki account.. Wiki is one 
of the SN sites I had stayed away from... nothing significantly important but I 
modified the AR object list section with menus, web services and flashboard 
objects...

What are they really looking for to keep the page alive??

Joe

From: matt.laurenc...@gmail.com
Sent: Thursday, May 31, 2012 4:21 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: OT: BMC Remedy Action Request System Wikipedia page is set to be 
deleted

** ** Thanks all for the heads up.
Competition can mess up such pages if the community doesn't stand up.

Who *outside of BMC* could please update this Wikipedia page with a couple of 
facts, so that it is not deleted?

Thanks,

~ Matt Laurenceau
Sr Community Ambassador, BMC Communities
http://bit.ly/MattProfiles
Skype: matt.laurenceau

- Reply message -
From: "Pat Zandi" 
To: 
Subject: OT: BMC Remedy Action Request System Wikipedia page is set to be 
deleted
Date: Thu, May 31, 2012 20:04

Wikipedia is managed by people who want you to think like them and money talks 
as well as when it fits my way of thinking

Sent from my iPhone

On May 31, 2012, at 12:50, Jason Miller 
mailto:jason.mil...@gmail.com>> wrote:
** I was playing with Google BBS terminal 
and landed on the ARS Wikipedia page.  I was surprised to see a warning that 
the page will be deleted on June 5th.

Also interesting on Dec 27 2011 "Removed ARSList because it is obsolete."

http://en.wikipedia.org/wiki/BMC_Remedy_Action_Request_System

It is proposed that this article be 
deleted because of 
the following concern:
No attempt since June 2011 to demonstrate the notability or remove the pure 
promo content of this article about obscure software.

If you can address this concern by 
improving, 
copyediting, 
sourcing, 
renaming or 
merging the 
page, please edit this 
page
 and do so. You may remove this message if you improve the article or otherwise 
object to deletion for any reason. However, please explain why you object to 
the deletion, either in your edit 
summary or on the talk 
page. If 
this template is removed, it should not be replaced.

The article may be deleted if this message remains in place for seven days, 
i.e., after 02:51 on 5 June.
If you created the article, please don't be offended. Instead, consider 
improving the article so that it is acceptable according to the deletion 
policy.


Notify author/project: {{subst:proposed deletion 
notify|BMC 
Remedy Action Request System|concern=No attempt since June 2011 to demonstrate 
the notability or remove the pure promo content of this article about obscure 
software.}} 
Timestamp: 20120529025121


[http://upload.wikimedia.org/wikipedia/en/f/f4/Ambox_content.png]

This article appears to be written like an 
advertisement. Please help 
improve 
it
 by rewriting promotional content from a neutral point of 
view

Re: question on Pulling in external data via a SQL

[Joe Martin D'Souza]

It would be as slow or fast as how efficient your query is to generate that 
view. If it is the entire table you are creating that view, and if it is a 
very large table, make sure that the columns that you use in the ARS for for 
any possible queries are indexed on that underlying table. 18,000 rows is 
not a significantly large table. Its up there but not that high enough.. 
Indexes will not significantly improve an already acceptable level of 
performance you might experience unless you have a query to that table while 
processing each record.. in that case even a tenth of a second saved for 
each record would be a few minutes saved in the long run..


Joe

-Original Message- 
From: Nancy Tietz
Sent: Thursday, May 31, 2012 4:06 PM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Re: question on Pulling in external data via a SQL

Hi Mark -
My concern in using a 'View Form' is that it is supposed to be very slow for 
18,000 rows to process.

Do you feel this is still a concern?

Thanks for the response!
Nancy

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, May 31, 2012 3:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: question on Pulling in external data via a SQL

Not quite sure exactly it is you are doing but let me see if I can give you 
a few ideas to work with.


1. In Remedy create a "View Form" pointing to the Oracle table/view.
2. Set the staging table to point to the "View Form"
3. Create the filters you need to do the work, leaving Execute On blank and 
put them in a Filter Guide. The guide will use the filter(s) Run If 
qualification but will ignore the Execute On and Execution Order. All of the 
filters in the guide will run on each table row.
4. Create a call guide filter and select the filter guide and check Table 
Loop to walk through each row of your table.


Also on your staging table you might want to set up a qualification so that 
the table only contains the rows you want to work. Filter Guides can be a 
little trick and if you have not done one I would suggest experimenting with 
an Active Link Guide so you can see what is happening, but you have to start 
with a refresh table action.


Hope this helps
Mark

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nancy Tietz
Sent: Thursday, May 31, 2012 3:24 PM
To: arslist@ARSLIST.ORG
Subject: question on Pulling in external data via a SQL

Hello all!

I am trying to design a solution where a filter pulls in rows from an Oracle 
view on another server, and the next filter loads them to a staging 
table/form, then some filters convert some of the data values, then a filter 
loads them to the regular ITSM form.


The number of rows at one time would be about 18,000.  The Pull would be 
nightly, on a scheduled time.


We have 1 of these types of 'pulls' out there on our system that runs 
nightly but it only has about 300-400 rows of data, so a "View Form" was 
used to do the integration/pull of data from the other server.  As I 
understand it, the View Form needs fewer rows than what I have.


I was hoping to use (Set Fields) Data Source = 'SQL' and a SQL Query. 
However there is no option there to create a new record if No Requests 
Match.All I can do is 'Set Fields to $NULL$' which is not what I 
want.


Apparently I can't use a 'Push Fields' action because that doesn't seem to 
let me define Where the data is coming from... a SQL query.  It looks like I 
must have a Form that the data is coming from.


Any ideas???
Thank you!!! 


___
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Re: question on Pulling in external data via a SQL

[Nancy Tietz]

Hi Joe -

I originally tried AIE and ran into some roadblocks that required our
Windows people to do more work than they had time for this project. It
looked good though, so once we get through the hurdles eventually, we plan
to get back to it.

We are on 7.6.03,  SQL Server.
Thanks!
Nancy

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, May 31, 2012 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: question on Pulling in external data via a SQL

While the table view and creating a view form is a doable idea, it may not
be scalable without major modification of underlying code..

Using the Atrium Integration Engine (AIE) which is bundled with CMDB to
perform the same thing would require less code, and the rules can easily
be modified - hence more scalable. AIE would allow you to connect to
several types of data sources, ranging from a data table from a standard
RDBMS, to a flat file...

Its earlier versions were kind of flaky, but there are fewer known
problems with the most current versions of it..

Joe

-Original Message-
From: Brittain, Mark
Sent: Thursday, May 31, 2012 3:50 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: question on Pulling in external data via a SQL

Not quite sure exactly it is you are doing but let me see if I can give
you a few ideas to work with.

1. In Remedy create a "View Form" pointing to the Oracle table/view.
2. Set the staging table to point to the "View Form"
3. Create the filters you need to do the work, leaving Execute On blank
and put them in a Filter Guide. The guide will use the filter(s) Run If
qualification but will ignore the Execute On and Execution Order. All of
the filters in the guide will run on each table row.
4. Create a call guide filter and select the filter guide and check Table
Loop to walk through each row of your table.

Also on your staging table you might want to set up a qualification so
that the table only contains the rows you want to work. Filter Guides can
be a little trick and if you have not done one I would suggest
experimenting with an Active Link Guide so you can see what is happening,
but you have to start with a refresh table action.

Hope this helps
Mark

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nancy Tietz
Sent: Thursday, May 31, 2012 3:24 PM
To: arslist@ARSLIST.ORG
Subject: question on Pulling in external data via a SQL

Hello all!

I am trying to design a solution where a filter pulls in rows from an
Oracle view on another server, and the next filter loads them to a staging
table/form, then some filters convert some of the data values, then a
filter loads them to the regular ITSM form.

The number of rows at one time would be about 18,000.  The Pull would be
nightly, on a scheduled time.

We have 1 of these types of 'pulls' out there on our system that runs
nightly but it only has about 300-400 rows of data, so a "View Form" was
used to do the integration/pull of data from the other server.  As I
understand it, the View Form needs fewer rows than what I have.

I was hoping to use (Set Fields) Data Source = 'SQL' and a SQL Query.
However there is no option there to create a new record if No Requests
Match.All I can do is 'Set Fields to $NULL$' which is not what I
want.

Apparently I can't use a 'Push Fields' action because that doesn't seem to
let me define Where the data is coming from... a SQL query.  It looks like
I must have a Form that the data is coming from.

Any ideas???
Thank you!!!

__
_
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Re: question on Pulling in external data via a SQL

[Nancy Tietz]

Hi Mark -
My concern in using a 'View Form' is that it is supposed to be very slow
for 18,000 rows to process.
Do you feel this is still a concern?

Thanks for the response!
Nancy

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Thursday, May 31, 2012 3:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: question on Pulling in external data via a SQL

Not quite sure exactly it is you are doing but let me see if I can give
you a few ideas to work with.

1. In Remedy create a "View Form" pointing to the Oracle table/view.
2. Set the staging table to point to the "View Form"
3. Create the filters you need to do the work, leaving Execute On blank
and put them in a Filter Guide. The guide will use the filter(s) Run If
qualification but will ignore the Execute On and Execution Order. All of
the filters in the guide will run on each table row.
4. Create a call guide filter and select the filter guide and check Table
Loop to walk through each row of your table.

Also on your staging table you might want to set up a qualification so
that the table only contains the rows you want to work. Filter Guides can
be a little trick and if you have not done one I would suggest
experimenting with an Active Link Guide so you can see what is happening,
but you have to start with a refresh table action.

Hope this helps
Mark

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nancy Tietz
Sent: Thursday, May 31, 2012 3:24 PM
To: arslist@ARSLIST.ORG
Subject: question on Pulling in external data via a SQL

Hello all!

I am trying to design a solution where a filter pulls in rows from an
Oracle view on another server, and the next filter loads them to a staging
table/form, then some filters convert some of the data values, then a
filter loads them to the regular ITSM form.

The number of rows at one time would be about 18,000.  The Pull would be
nightly, on a scheduled time.

We have 1 of these types of 'pulls' out there on our system that runs
nightly but it only has about 300-400 rows of data, so a "View Form" was
used to do the integration/pull of data from the other server.  As I
understand it, the View Form needs fewer rows than what I have.

I was hoping to use (Set Fields) Data Source = 'SQL' and a SQL Query.
However there is no option there to create a new record if No Requests
Match.All I can do is 'Set Fields to $NULL$' which is not what I
want.

Apparently I can't use a 'Push Fields' action because that doesn't seem to
let me define Where the data is coming from... a SQL query.  It looks like
I must have a Form that the data is coming from.

Any ideas???
Thank you!!!

__
_
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: "Where the Answers Are"

This e-mail is the property of NaviSite, Inc. It is intended only for the
person or entity to which it is addressed and may contain information that
is privileged, confidential, or otherwise protected from disclosure.
Distribution or copying of this e-mail, or the information contained
herein, to anyone other than the intended recipient is prohibited.

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Re: question on Pulling in external data via a SQL

[Joe Martin D'Souza]

While the table view and creating a view form is a doable idea, it may not 
be scalable without major modification of underlying code..


Using the Atrium Integration Engine (AIE) which is bundled with CMDB to 
perform the same thing would require less code, and the rules can easily be 
modified - hence more scalable. AIE would allow you to connect to several 
types of data sources, ranging from a data table from a standard RDBMS, to a 
flat file...


Its earlier versions were kind of flaky, but there are fewer known problems 
with the most current versions of it..


Joe

-Original Message- 
From: Brittain, Mark
Sent: Thursday, May 31, 2012 3:50 PM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Re: question on Pulling in external data via a SQL

Not quite sure exactly it is you are doing but let me see if I can give you 
a few ideas to work with.


1. In Remedy create a "View Form" pointing to the Oracle table/view.
2. Set the staging table to point to the "View Form"
3. Create the filters you need to do the work, leaving Execute On blank and 
put them in a Filter Guide. The guide will use the filter(s) Run If 
qualification but will ignore the Execute On and Execution Order. All of the 
filters in the guide will run on each table row.
4. Create a call guide filter and select the filter guide and check Table 
Loop to walk through each row of your table.


Also on your staging table you might want to set up a qualification so that 
the table only contains the rows you want to work. Filter Guides can be a 
little trick and if you have not done one I would suggest experimenting with 
an Active Link Guide so you can see what is happening, but you have to start 
with a refresh table action.


Hope this helps
Mark

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nancy Tietz

Sent: Thursday, May 31, 2012 3:24 PM
To: arslist@ARSLIST.ORG
Subject: question on Pulling in external data via a SQL

Hello all!

I am trying to design a solution where a filter pulls in rows from an Oracle 
view on another server, and the next filter loads them to a staging 
table/form, then some filters convert some of the data values, then a filter 
loads them to the regular ITSM form.


The number of rows at one time would be about 18,000.  The Pull would be 
nightly, on a scheduled time.


We have 1 of these types of 'pulls' out there on our system that runs 
nightly but it only has about 300-400 rows of data, so a "View Form" was 
used to do the integration/pull of data from the other server.  As I 
understand it, the View Form needs fewer rows than what I have.


I was hoping to use (Set Fields) Data Source = 'SQL' and a SQL Query.
However there is no option there to create a new record if No Requests
Match.All I can do is 'Set Fields to $NULL$' which is not what I
want.

Apparently I can't use a 'Push Fields' action because that doesn't seem to 
let me define Where the data is coming from... a SQL query.  It looks like I 
must have a Form that the data is coming from.


Any ideas???
Thank you!!! 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: question on Pulling in external data via a SQL

[Brittain, Mark]

Not quite sure exactly it is you are doing but let me see if I can give you a 
few ideas to work with.

1. In Remedy create a "View Form" pointing to the Oracle table/view.
2. Set the staging table to point to the "View Form"
3. Create the filters you need to do the work, leaving Execute On blank and put 
them in a Filter Guide. The guide will use the filter(s) Run If qualification 
but will ignore the Execute On and Execution Order. All of the filters in the 
guide will run on each table row.
4. Create a call guide filter and select the filter guide and check Table Loop 
to walk through each row of your table.

Also on your staging table you might want to set up a qualification so that the 
table only contains the rows you want to work. Filter Guides can be a little 
trick and if you have not done one I would suggest experimenting with an Active 
Link Guide so you can see what is happening, but you have to start with a 
refresh table action.

Hope this helps
Mark

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Nancy Tietz
Sent: Thursday, May 31, 2012 3:24 PM
To: arslist@ARSLIST.ORG
Subject: question on Pulling in external data via a SQL

Hello all!

I am trying to design a solution where a filter pulls in rows from an Oracle 
view on another server, and the next filter loads them to a staging table/form, 
then some filters convert some of the data values, then a filter loads them to 
the regular ITSM form.

The number of rows at one time would be about 18,000.  The Pull would be 
nightly, on a scheduled time.

We have 1 of these types of 'pulls' out there on our system that runs nightly 
but it only has about 300-400 rows of data, so a "View Form" was used to do the 
integration/pull of data from the other server.  As I understand it, the View 
Form needs fewer rows than what I have.

I was hoping to use (Set Fields) Data Source = 'SQL' and a SQL Query.
However there is no option there to create a new record if No Requests
Match.All I can do is 'Set Fields to $NULL$' which is not what I
want.

Apparently I can't use a 'Push Fields' action because that doesn't seem to let 
me define Where the data is coming from... a SQL query.  It looks like I must 
have a Form that the data is coming from.

Any ideas???
Thank you!!!

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
www.wwrug12.com ARSList: "Where the Answers Are"

This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.

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question on Pulling in external data via a SQL

[Nancy Tietz]

Hello all!

I am trying to design a solution where a filter pulls in rows from an
Oracle view on another server, and the next filter loads them to a staging
table/form, then some filters convert some of the data values, then a
filter loads them to the regular ITSM form.

The number of rows at one time would be about 18,000.  The Pull would be
nightly, on a scheduled time.

We have 1 of these types of 'pulls' out there on our system that runs
nightly but it only has about 300-400 rows of data, so a "View Form" was
used to do the integration/pull of data from the other server.  As I
understand it, the View Form needs fewer rows than what I have.

I was hoping to use (Set Fields) Data Source = 'SQL' and a SQL Query.
However there is no option there to create a new record if No Requests
Match.All I can do is 'Set Fields to $NULL$' which is not what I
want.

Apparently I can't use a 'Push Fields' action because that doesn't seem to
let me define Where the data is coming from... a SQL query.  It looks like
I must have a Form that the data is coming from.

Any ideas???
Thank you!!!

___
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Re: OT: BMC Remedy Action Request System Wikipedia page is set to be deleted

[Axton]

Looks like the edit was done by a user that goes by Jose
piratilla.
 This user has also added links to  theremedyforit dot
com to
all the Remedy related pages:
http://en.wikipedia.org/w/index.php?title=Remedy_Corp&diff=prev&oldid=470857558
http://en.wikipedia.org/w/index.php?title=BMC_Remedy_Action_Request_System&diff=prev&oldid=467963386


On Thu, May 31, 2012 at 1:04 PM, Pat Zandi  wrote:

> **
> Wikipedia is managed by people who want you to think like them and money
> talks as well as when it fits my way of thinking
>
> Sent from my iPhone
>
> On May 31, 2012, at 12:50, Jason Miller  wrote:
>
> ** I was playing with Google BBS terminal 
> and
> landed on the ARS Wikipedia page.  I was surprised to see a warning that
> the page will be deleted on June 5th.
>
> Also interesting on Dec 27 2011 "Removed ARSList because it is obsolete."
>
> http://en.wikipedia.org/wiki/BMC_Remedy_Action_Request_System
>
> It is *proposed that this article be 
> deleted
> * because of the following concern: *No attempt since June 2011 to
> demonstrate the notability or remove the pure promo content of this article
> about obscure software.*
>
> If you can address this concern by 
> improving
> , copyediting ,
> sourcing , 
> renaming
>  or merging 
> the
> page, *please edit this 
> page
> * and do so. *You may remove this message if you improve the article or
> otherwise object to deletion for any reason.* However, please explain why
> you object to the deletion, either in your edit 
> summary or
> on the talk 
> page.
> If this template is removed, it should not be replaced.
>
> The article may be deleted if this message remains in place for seven
> days, i.e., after 02:51 on 5 June.
> If you created the article, please don't be offended. Instead, consider
> improving the article so that it is acceptable according to the deletion
> policy .
> --
> *Notify author/project:* {{subst:proposed deletion 
> notify|BMC
> Remedy Action Request System|concern=No attempt since June 2011 to
> demonstrate the notability or remove the pure promo content of this article
> about obscure software.}} 
> *Timestamp:* 20120529025121
> This article *appears to be written like an 
> advertisement
> *. Please help improve 
> it
>  by
> rewriting promotional content from a neutral point of 
> viewand
> removing any inappropriate external 
> links
> . *(June 2011)*
> The topic of this article *may not meet Wikipedia's general notability
> guideline *. Please
> help to establish notability by adding reliable, secondary 
> sources 
> about
> the topic. If notability cannot be established, the article is likely to be
> merged , 
> redirected,
> or deleted . *(June
> 2011)*
> Jason
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Re: 7.6.04 Full Text Search problems

[Dennis Ruble]

LJ,
Thanks for the suggestion.  I have turned it on.

Thanks,
Dennis




"Longwing, LJ CTR MDA/IC"  
Sent by: "Action Request System discussion list(ARSList)" 

05/31/2012 12:46 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: 7.6.04 Full Text Search problems






I would suspect that if you ever found the time you would find that the 
sec=
ondary worked just fine if the primary wasn't online.  One suggestion I 
wou=
ld make would be to turn on server group logging on all nodes and then 
star=
t things up properly.  The logs are VERY low volume so no problems leaving 
=
them on full time.  The logs should identify when anything in the server 
gr=
oup changes in the range of something taking over functions, heartbeat 
miss=
es, etc.  I would suspect based on the information that you have given 
that=
 the problem is related to multiple servers trying to get a lock at the 
sam=
e time and throwing the error.  I would expect the server group logs to 
giv=
e details about this.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIS=
T.ORG] On Behalf Of Dennis Ruble
Sent: Thursday, May 31, 2012 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 Full Text Search problems

**=20
LJ,=20
We've tried it both ways.  BMC initially installed it with each server 
writ=
ing to the collection directory.  The problem appeared intermittent at 
that=
 time with the primary server usually being able to write and the 
secondary=
 server locked out once the problem occurred.  =20

Based upon recommendations from support we reconfigured making the primary 
=
server the only indexer.  The secondary and integration servers are not in 
=
the ranking form at all for "Full Text Index" and have the config set to 
"D=
isable FTS Indexer".  There's a paper on configuring this way due to 
perfor=
mance, and we hoped it would take care of the lock issue too.  =20

FTS does function fine when the secondary server is down.  Due to test 
sche=
dule and the amount of reconfiguration to do to make the secondary server 
t=
he only indexer I haven't tested to see if it was any better with the 
secon=
dary being the indexer.=20

Thanks,=20
Dennis=20


_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: OT: BMC Remedy Action Request System Wikipedia page is set to be deleted

[Pat Zandi]

Wikipedia is managed by people who want you to think like them and money talks 
as well as when it fits my way of thinking 

Sent from my iPhone

On May 31, 2012, at 12:50, Jason Miller  wrote:

> ** I was playing with Google BBS terminal and landed on the ARS Wikipedia 
> page.  I was surprised to see a warning that the page will be deleted on June 
> 5th.
> 
> Also interesting on Dec 27 2011 "Removed ARSList because it is obsolete."
> 
> http://en.wikipedia.org/wiki/BMC_Remedy_Action_Request_System
> 
> It is proposed that this article be deleted because of the following concern:
> No attempt since June 2011 to demonstrate the notability or remove the pure 
> promo content of this article about obscure software.
> If you can address this concern by improving, copyediting, sourcing, renaming 
> or merging the page, please edit this page and do so. You may remove this 
> message if you improve the article or otherwise object to deletion for any 
> reason. However, please explain why you object to the deletion, either in 
> your edit summary or on the talk page. If this template is removed, it should 
> not be replaced.
> The article may be deleted if this message remains in place for seven days, 
> i.e., after 02:51 on 5 June.
> If you created the article, please don't be offended. Instead, consider 
> improving the article so that it is acceptable according to the deletion 
> policy.
> Notify author/project: {{subst:proposed deletion notify|BMC Remedy Action 
> Request System|concern=No attempt since June 2011 to demonstrate the 
> notability or remove the pure promo content of this article about obscure 
> software.}} 
> Timestamp: 20120529025121
> 
> This article appears to be written like an advertisement. Please help improve 
> it by rewriting promotional content from a neutral point of viewand removing 
> any inappropriate external links. (June 2011)
> 
> The topic of this article may not meet Wikipedia's general notability 
> guideline. Please help to establish notability by adding reliable, secondary 
> sources about the topic. If notability cannot be established, the article is 
> likely to be merged, redirected, or deleted. (June 2011)
> 
> Jason
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: 7.6.04 Full Text Search problems

[Longwing, LJ CTR MDA/IC]

I would suspect that if you ever found the time you would find that the sec=
ondary worked just fine if the primary wasn't online.  One suggestion I wou=
ld make would be to turn on server group logging on all nodes and then star=
t things up properly.  The logs are VERY low volume so no problems leaving =
them on full time.  The logs should identify when anything in the server gr=
oup changes in the range of something taking over functions, heartbeat miss=
es, etc.  I would suspect based on the information that you have given that=
 the problem is related to multiple servers trying to get a lock at the sam=
e time and throwing the error.  I would expect the server group logs to giv=
e details about this.

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIS=
T.ORG] On Behalf Of Dennis Ruble
Sent: Thursday, May 31, 2012 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.04 Full Text Search problems

**=20
LJ,=20
We've tried it both ways.  BMC initially installed it with each server writ=
ing to the collection directory.  The problem appeared intermittent at that=
 time with the primary server usually being able to write and the secondary=
 server locked out once the problem occurred.  =20

Based upon recommendations from support we reconfigured making the primary =
server the only indexer.  The secondary and integration servers are not in =
the ranking form at all for "Full Text Index" and have the config set to "D=
isable FTS Indexer".  There's a paper on configuring this way due to perfor=
mance, and we hoped it would take care of the lock issue too.  =20

FTS does function fine when the secondary server is down.  Due to test sche=
dule and the amount of reconfiguration to do to make the secondary server t=
he only indexer I haven't tested to see if it was any better with the secon=
dary being the indexer.=20

Thanks,=20
Dennis=20


_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: PAUSE or SLEEP a filters in between actions...

[Joe Martin D'Souza]

Good idea but it wont be useful  on the mid-tier.. A JS would be more useful..

Joe
From: Jason Miller 
Sent: Thursday, May 31, 2012 1:07 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: PAUSE or SLEEP a filters in between actions...

** 
Regarding adding a delay between Filter operations you could use a ping in a 
Set Field Run Process in a DO field to delay things.

Windows:
PING 1.1.1.1 -n 1 -w 1 >NUL

That will wait for 10 seconds and then continue on.  Adjust -w as needed.

Jason


On Thu, May 31, 2012 at 8:32 AM, Joe Martin D'Souza  wrote:

  ** 

  Among the 19 different available functions on the SPML (WSDL), are:
  SPMLResumeRequest – resumes a suspended user
  SPMLSuspendRequest – suspends an active user
  SPMLActiveRequest – queries the ‘active’ attribute of the user in the OIM 
database, returns true for active, false for suspended.

  I have tried SPMLActiveRequest at a later order, and it still holds the old 
value.. meaning if the an active user is being suspended, it still returns true 
indicating the suspension has not yet happened. This is because the whole 
filter operation happens in that same fraction of time, sometimes in the same 
1/100th of a second it being a very ‘thin’ form with a total of about 70 
‘cheap’ filter operations to go through – no expensive time consuming queries. 
Even the WSDL set fields filters execute in almost that same fraction.. This is 
why I was thinking of adding a delay between the SPMLResumeRequest or 
SPMLSuspendRequest and SPMLActiveRequest.

  Funny thing that you pointed out about them (OIM) querying their person 
record. They have conveniently assumed that their psoID could be used as that 
foreign key, to query for a user. They haven’t considered that this web service 
they have designed will be used more often by a non OIM related product which 
will not know how to fetch that psoID.. So we have tasked our OIM team a few 
weeks ago with providing us with another custom web service where we use the 
username as an input for the query and get the psoID as output, which we will 
use for these SPML requests.. Our ultimate goal is to add a psoID key to the 
CTM form, so this would not need to be queried once present on the AR System..

  I do not know the design of their data structures, so I’m not criticizing 
their choice of a primary key, but it would be nice if the username was that 
key instead of psoID, assuming it must be a unique key as well in their 
database..

  Joe

  From: Sabyson Fernandes 
  Sent: Thursday, May 31, 2012 10:04 AM
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Subject: Re: PAUSE or SLEEP a filters in between actions...

  ** 
  Sounds more of an a synchronous interface and it appears you have to do some 
degree of response/error handling with this to account for any strange return 
values if the remote application is down etc. I would suggest taking the return 
value and updating the form in Remedy and have filters at a later order fire to 
check the value and process the record accordingly. Now if you get a return 
value of Pending, you can call another filter that can consume a WS to query 
OIM using the person id or other foreign key field (assuming they publish web 
service that allows you to query the record) and hopefully that will bring the 
actual value. If you still have pending, you could then handle these records 
via an escalation that causes this filter to fire again.


  If you get any other values or no value returned you could flag the record 
for investigation. 



  Hope this helps.


  Saby



--
  From: Joe Martin D'Souza 
  To: arslist@ARSLIST.ORG 
  Sent: Wednesday, May 30, 2012 5:18 PM
  Subject: Re: PAUSE or SLEEP a filters in between actions...


  I did find similar threads too on some oracle forums.. And it would basically 
work - only the user has to be granted dbms_lock which by default the ARADMIN 
user is not..

  So far most of my team are in favor of the WSDL I have created and checking 
possibilities of the OIM team consuming it upon completion of the request we 
send to them.. We are not sure if they can do that, but its an angle worth 
pursuing.. Personally I'm half and half for it as it does not feel like its 
real time. If their processing time for this operation had a high degree of 
variance, I would find it more acceptable than I do right now. But most of the 
others here like this idea so it may possibly be the one that may get accepted 
unless something better comes up..

  Joe

  -Original Message- From: Longwing, LJ CTR MDA/IC
  Sent: Wednesday, May 30, 2012 4:53 PM Newsgroups: 
public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG
  Subject: Re: PAUSE or SLEEP a filters in between actions...

  My brief search came up with

  execute dbms_lock.sleep(60);

  for a 60 second sleep...although I have no way to test it :)

  -Or

Re: 7.6.04 Full Text Search problems

[Dennis Ruble]

Nate,
We started in your configuration, but are currently configured per the 
document you attached and continue tweaking it per direction from BMC 
support.  Our hope was it would improve performance AND clear the lock 
issue, but the lock problem seems more solid in this configuration.  Now 
when the problem occurs, we have to restart arsystem on both servers to 
clear it.  Before it only seemed to affect the secondary server.

On your questions, the account Remedy is running under is in the 
Administrators group on each server.  Both servers have been restarted 
repeatedly as configurations change. 

I don't like having the primary as the single point of failure, but I'm 
not fond of performance issues either.  Right now we're just trying to 
find something that works.  Luckily we are still testing in QA and working 
towards an early July go-live so still have a little time to test.

I just got off the phone with support and will be testing some changes 
tonight.  More tomorrow...

Thanks!
Dennis





Nathan Aker  
Sent by: "Action Request System discussion list(ARSList)" 

05/31/2012 10:22 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: 7.6.04 Full Text Search problems






** 
Dennis, we?re running 7.6.04 in a server group against a shared FTS 
collection directory.  While we have had to do a lot of tuning related to 
plugin server performance, we?re not seeing the error you have below.   A 
few things to validate:
 
1.   Do you have the collection directories setup on a shared drive, 
with both servers pointed at the share?
2.   Do you have Remedy running under a user account that also has 
full write access to the shared drive where the FTS collection directories 
are housed?
3.   Did you restart both ARS servers after repointing to the share?
 
This config is working for us, though we are facing some performance 
issues.   We are currently evaluating the attached config changes document 
which effectively relocates the FTS plugin from each server in the server 
group to one primary server.   While I?m not a fan of the fact that it 
basically creates a single point of failure and negates the benefits of 
the server group in regards to the FTS function, it is BMC?s latest 
recommendation to us and may get you past the locking issue as it would 
make all FTS plugins run on the same server.
 
I?m happy to review any deeper configuration questions with you on this 
based on our experience.  We?ve had to tinker a lot with FTS so I?m 
painfully aware of the details of our environment in this respect. Thanks. 
 Nate.
 
Nathan Aker
ITSM Solution Architect
McAfee, Inc.

 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dennis Ruble
Sent: Thursday, May 31, 2012 9:46 AM
To: arslist@ARSLIST.ORG
Subject: 7.6.04 Full Text Search problems
 
** 
Listers, 
We are trying to get 7.6.04 running and are having problems with Full Text 
Search(FTS).  We have our arsystem servers(Windows 2008 R2) in a server 
group and are experiencing write lock errors: 

FTSPlugin::initializeSearchService - Error initializing the 
FTSService:com.bmc.arsys.fts.impl.lucene.LuceneFTSService getIndexWriter: 
Error getting index writer Root Exception: Lock obtain timed out: 
NativeFSLock@\\crntarsqa01\collection\write.lock: java (ARERR 875) 

We've been working this for many weeks with BMC and have tried several 
different configurations with no apparent progress.  I've also read 
evidence of other customers reporting the same issue. 

My questions for you are: 
1.  Is anyone successfully running FTS in ITSM 7.6.04 on Windows 2008 R2 
in a server group? (Works fine on single server) 
2.  If you experienced the same error we have, did you find a fix? 

Any help/suggestions would be appreciated. 

Regards, 
Dennis Ruble 
Rockwell Collins _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
[attachment "Configuring FTS for performance in a server group.docx" 
deleted by Dennis D Ruble/CedarRapids/RockwellCollins] 

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Single Sign-On (SSO)

[John Baker]

Nathan

The Column SSO "solution" is little more than the BMC "community" code 
repackaged, but last time I checked, rather less secure. 

I actually sent Column a video demonstrating how to login to AR System as any 
user and never received a response demonstrating the problem has been fixed. 
Instead, I received a lecture on AD integration technology from someone who (a) 
didn't know that I'm somewhat familiar in this area, and (b) didn't know what 
they were talking about.

So if you want a "do it yourself kit", you can use the BMC community code. If 
you want a real product supported by people who are industry experts, consult 
Google or ask some of BMC's biggest clients. 

But the answer to SSO is not Column. 


John

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Re: PAUSE or SLEEP a filters in between actions...

[Jason Miller]

Regarding adding a delay between Filter operations you could use a ping in
a Set Field Run Process in a DO field to delay things.

Windows:
PING 1.1.1.1 -n 1 -w 1 >NUL

That will wait for 10 seconds and then continue on.  Adjust -w as needed.

Jason

On Thu, May 31, 2012 at 8:32 AM, Joe Martin D'Souza wrote:

> **
>
> Among the 19 different available functions on the SPML (WSDL), are:
> SPMLResumeRequest – resumes a suspended user
> SPMLSuspendRequest – suspends an active user
> SPMLActiveRequest – queries the ‘active’ attribute of the user in the OIM
> database, returns true for active, false for suspended.
>
> I have tried SPMLActiveRequest at a later order, and it still holds the
> old value.. meaning if the an active user is being suspended, it still
> returns true indicating the suspension has not yet happened. This is
> because the whole filter operation happens in that same fraction of time,
> sometimes in the same 1/100th of a second it being a very ‘thin’ form with
> a total of about 70 ‘cheap’ filter operations to go through – no expensive
> time consuming queries. Even the WSDL set fields filters execute in almost
> that same fraction.. This is why I was thinking of adding a delay between
> the SPMLResumeRequest or SPMLSuspendRequest and SPMLActiveRequest.
>
> Funny thing that you pointed out about them (OIM) querying their person
> record. They have conveniently assumed that their psoID could be used as
> that foreign key, to query for a user. They haven’t considered that this
> web service they have designed will be used more often by a non OIM related
> product which will not know how to fetch that psoID.. So we have tasked our
> OIM team a few weeks ago with providing us with another custom web service
> where we use the username as an input for the query and get the psoID as
> output, which we will use for these SPML requests.. Our ultimate goal is to
> add a psoID key to the CTM form, so this would not need to be queried once
> present on the AR System..
>
> I do not know the design of their data structures, so I’m not criticizing
> their choice of a primary key, but it would be nice if the username was
> that key instead of psoID, assuming it must be a unique key as well in
> their database..
>
> Joe
>
>  *From:* Sabyson Fernandes 
> *Sent:* Thursday, May 31, 2012 10:04 AM
> *Newsgroups:* public.remedy.arsystem.general
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: PAUSE or SLEEP a filters in between actions...
>
> **
> Sounds more of an a synchronous interface and it appears you have to do
> some degree of response/error handling with this to account for any strange
> return values if the remote application is down etc. I would suggest taking
> the return value and updating the form in Remedy and have filters at a
> later order fire to check the value and process the record accordingly. Now
> if you get a return value of Pending, you can call another filter that can
> consume a WS to query OIM using the person id or other foreign key field
> (assuming they publish web service that allows you to query the record) and
> hopefully that will bring the actual value. If you still have pending, you
> could then handle these records via an escalation that causes this filter
> to fire again.
>
> If you get any other values or no value returned you could flag the record
> for investigation.
>
> Hope this helps.
>
> Saby
>
>   --
> *From:* Joe Martin D'Souza 
> *To:* arslist@ARSLIST.ORG
> *Sent:* Wednesday, May 30, 2012 5:18 PM
> *Subject:* Re: PAUSE or SLEEP a filters in between actions...
>
> I did find similar threads too on some oracle forums.. And it would
> basically work - only the user has to be granted dbms_lock which by default
> the ARADMIN user is not..
>
> So far most of my team are in favor of the WSDL I have created and
> checking possibilities of the OIM team consuming it upon completion of the
> request we send to them.. We are not sure if they can do that, but its an
> angle worth pursuing.. Personally I'm half and half for it as it does not
> feel like its real time. If their processing time for this operation had a
> high degree of variance, I would find it more acceptable than I do right
> now. But most of the others here like this idea so it may possibly be the
> one that may get accepted unless something better comes up..
>
> Joe
>
> -Original Message- From: Longwing, LJ CTR MDA/IC
> Sent: Wednesday, May 30, 2012 4:53 PM Newsgroups:
> public.remedy.arsystem.general
> To: arslist@ARSLIST.ORG
> Subject: Re: PAUSE or SLEEP a filters in between actions...
>
> My brief search came up with
>
> execute dbms_lock.sleep(60);
>
> for a 60 second sleep...although I have no way to test it :)
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
> Sent: Wednesday, May 30, 2012 2:39 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: PAUSE or SLEEP a filters in betw

Re: Product Categorization for Remedy 7.6.04

[Ahmed Sauga]

I published the tab with the product categorization but the tab does not
show up still.

I went ahead and created a new tab and move dthe categorization fields over
the new tab but still not able to see the fields.

Nathan mentioned a workflow that hides fields when in new mode of
HPD:HelpDesk. anyone know what the workflow is? Unable to locaete it.

Any other possible solution?
On Wed, May 30, 2012 at 2:42 PM, Nathan Aker  wrote:

> **
>
> Did you review and consider use of the Classic views?  While still not
> perfect, they do have much more information easily at hand.   I still
> personally prefer them, especially users familiar with legacy ITSM and not
> accustomed to the Best Practice Views.Nate.
>
> ** **
>
> *Nathan Aker*
> ITSM Solution Architect
>
> *McAfee, Inc.*
>
> 
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire
> *Sent:* Wednesday, May 30, 2012 12:47 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Product Categorization for Remedy 7.6.04
>
>  ** **
>
> ** 
>
> We did the same here with the Work Order and the Incident forms.  
>
> ** **
>
> 
>
> You can’t imagine the amount of moaning, groaning, teeth gnashing from
> people going from a very, extremely customized 6.0 HD to 7.6.04 before I
> unhid a LOT of stuff.  Why on earth would the Login ID be hidden.  There is
> so much the people who developed/designed this version of Remedy ITSM did
> not know about how people work.  
>
> ** **
>
> The way to update a simple telephone number is insane! 1000 steps to
> change 4 characters!  Did not make the people on the phones taking over 100
> calls a day happy!
>
> 
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Terry Bootsma
> *Sent:* Wednesday, May 30, 2012 11:25 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Product Categorization for Remedy 7.6.04
>
> ** **
>
> ** 
>
> ... and. fields on the tab make it more intuitive when it comes to
> querying via the QBE window.
>
>  
>
> Terry
>
>  
>
> ** **
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Nathan Aker
> *Sent:* Wednesday, May 30, 2012 11:58 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Product Categorization for Remedy 7.6.04
>
> ** 
>
> We unhid the fields here and put them on a tab.  Benefit is the tab
> displays far faster than opening a dialog, and it’s one less popup/window
> for the user to deal with.  Plus, for a user new to the system, fields
> located on a tab are far more intuitive than finding them via a button
> buried in the left hand navigation.  In our case we made some tiers
> required so from a usability perspective it didn’t make sense to have the
> user navigate through options in the left hand navigation to find required
> fields on an additional dialog.
>
> ** **
>
> Don’t forget you’ll also want to consider any categorization field
> changes/requirements for impact to the process flow bar views as well.
>
> ** **
>
> Nate.
>
> ** **
>
> *Nathan Aker*
> ITSM Solution Architect
>
> *McAfee, Inc.*
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Greg Donalson
> *Sent:* Wednesday, May 30, 2012 10:46 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Product Categorization for Remedy 7.6.04
>
> ** **
>
> ** 
>
> Hi Ahmed,
>
> ** **
>
> The fields are already there.  You would just need to unhide them.  Also,
> I would create a separate tab for Categorization, that way you can have all
> the Categorizations on that 1 tab.
>
> ** **
>
> I fought it here and told them that they will be clicking on a tab to get
> to the categorization, that is what they are doing now, except there is a
> pop-up window.  Not much difference but the same number of clicks.
>
> ** **
>
> Greg
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Ahmed Sauga
> *Sent:* Wednesday, May 30, 2012 10:27 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Product Categorization for Remedy 7.6.04
>
> ** **
>
> ** 
>
> Hello All!
>
>  
>
> I have a requirement to move the product categorization to the main
> incident screen, rite now it is a pop up that comes up when clicking on
> 'Categorization'.
>
>  
>
> I am curious if anyone else has done this yet? Should i be using a new set
> up fields or should i just import the existing ones?
>
>  
>
> Any ideas?
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>
> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers A

Re: 7.6.04 Full Text Search problems

[Dennis Ruble]

LJ,
We've tried it both ways.  BMC initially installed it with each server 
writing to the collection directory.  The problem appeared intermittent at 
that time with the primary server usually being able to write and the 
secondary server locked out once the problem occurred. 

Based upon recommendations from support we reconfigured making the primary 
server the only indexer.  The secondary and integration servers are not in 
the ranking form at all for "Full Text Index" and have the config set to 
"Disable FTS Indexer".  There's a paper on configuring this way due to 
performance, and we hoped it would take care of the lock issue too. 

FTS does function fine when the secondary server is down.  Due to test 
schedule and the amount of reconfiguration to do to make the secondary 
server the only indexer I haven't tested to see if it was any better with 
the secondary being the indexer.

Thanks,
Dennis



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Re: Barcode Printing

[Grooms, Frederick W]

True … The actual choice of what Code/Font to use is entirely dependent on the 
choice of the device used to read it.

I found another set of fonts in the Windows Office marketplace   
   
http://office.microsoft.com/en-us/marketplace/free-barcode-fonts-EM010286377.aspx

Back in the dark days of DOS programming I did a program to create bitmap 
pictures for barcodes. 

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Thursday, May 31, 2012 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: Barcode Printing

** 
 
I have toyed around with the idea of using a QR Code instead of a bar code, so 
it can contain a little more information about the item right up front and not 
just a serial number that is used to lookup that information.. I  haven’t done 
much research into that possibility if there is already something out there 
that can be leveraged, or if it's something that would need to be custom 
created..
 
The type of information that would be nice to have with the scan is Name,  
model, version, warrantee dates, owner, user, etc.. I understand the current 
limitation on most QR codes is a little over 1200 ASCII characters, which is 
still a lot compared to an ordinary bar code..
 
Joe
 
-Original Message-
From: Grooms, Frederick W 
Sent: Thursday, May 31, 2012 11:28 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Barcode Printing
 
** 
Yes.  I typically use a free Code 3 of 9 font.You can print “any” field 
(almost) in a barcode font
 
(A quick Google search of “free code 3 of 9 barcode font” will find it)
 
 -Original Message- 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Thursday, May 31, 2012 10:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Barcode Printing
 
** We're you generating the barcode via a Crystal Report?
On Thu, May 31, 2012 at 11:18 AM, Grooms, Frederick W 
 wrote:
** 
When I have done Barcode Printing in the past all I have had to do is use a 
Barcode Font for that field in my report. 
 
Fred

-Original Message- 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Thursday, May 31, 2012 9:48 AM
To: arslist@ARSLIST.ORG
Subject: Barcode Printing
 
** 
I have what I hope is a simple issue.
 
I am designing an asset tracking system.  We will be utilizing ITSM 7.6.04.
I have chosen barcode printers.  We will be using the Zebra P4T Mobile solution 
to print our barcodes.
 
The problem I am having (never having done this before) is figuring out the 
mechanism to get Remedy to print the barcode.  We will be using a barcode that 
will have a 3 letter prefix and a 3-4 letter suffix.  The Suffix is dependent 
on the organization that owns the asset.  I will have a copy of the zebra 
designer pro v2 software to design the barcode, but I'm not sure how I will 
kick off the printing of it.
 
Can somebody give me some direction here?  Am I going in the right way?
 
Thanks in advance!

-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367



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Re: Barcode Printing

[Joe Martin D'Souza]

I have toyed around with the idea of using a QR Code instead of a bar code, so 
it can contain a little more information about the item right upfront and not 
just a serial number that is used to lookup that information.. I  haven’t done 
much research into that possibility if there is already something out there 
that can be leveraged, or if its something that would need to be custom 
created..

The type of information that would be nice to have with the scan is Name,  
model, version, warantee dates, owner, user, etc.. I understand the current 
limitation on most QR codes is a little over 1200 ASCII characters, which is 
still a lot compared to an ordinary bar code..

Joe

From: Grooms, Frederick W 
Sent: Thursday, May 31, 2012 11:28 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Barcode Printing

** 
Yes.  I typically use a free Code 3 of 9 font.You can print “any” field 
(almost) in a barcode font

 

(A quick Google search of “free code 3 of 9 barcode font” will find it)

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Thursday, May 31, 2012 10:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Barcode Printing

 

** We're you generating the barcode via a Crystal Report?

On Thu, May 31, 2012 at 11:18 AM, Grooms, Frederick W 
 wrote:

** 

When I have done Barcode Printing in the past all I have had to do is use a 
Barcode Font for that field in my report. 

 

Fred

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Thursday, May 31, 2012 9:48 AM
To: arslist@ARSLIST.ORG
Subject: Barcode Printing

 

** 

I have what I hope is a simple issue.

 

I am designing an asset tracking system.  We will be utilizing ITSM 7.6.04.

I have chosen barcode printers.  We will be using the Zebra P4T Mobile solution 
to print our barcodes.

 

The problem I am having (never having done this before) is figuring out the 
mechanism to get Remedy to print the barcode.  We will be using a barcode that 
will have a 3 letter prefix and a 3-4 letter suffix.  The Suffix is dependant 
on the organization that owns the asset.  I will have a copy of the zebra 
designer pro v2 software to design the barcode, but I'm not sure how I will 
kick off the printing of it.

 

Can somebody give me some direction here?  Am I going in the right way?

 

Thanks in advance!

-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

 

 

_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Barcode Printing

[Sanford, Claire]

We have a prefix

DL for Laptop   (Dell Laptop) and then the asset ID  which is the next 
available number in field ID 1
DD for Desktop (Dell Desktop)
M for Monitor
LP for Printer (Lexmark Printer)

It makes sense.  From there it is the actual asset number.  We have no 
duplicates!

DL004626
DD007852
M0002348

Etc...  We even have a set of preprinted labels for when we take over a new 
company and need to put some identification on the assets.  They are H00.

Claire

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Thursday, May 31, 2012 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Barcode Printing

** Warren,

I don't know anything about the printing.

But - I would not do a 3 letter prefix 4 letter suffix.

I would go "pure random" or possibly using a GUID ???

Otherwise - you will have a constant flow of "unforeseen problems".
***Except - they are foreseeable :)

Say two owning groups merge -- then what? Reprint the barcodes?



-John
On Thu, May 31, 2012 at 9:47 AM, Warren R. Baltimore II 
mailto:warrenbaltim...@gmail.com>> wrote:
**
I have what I hope is a simple issue.

I am designing an asset tracking system.  We will be utilizing ITSM 7.6.04.
I have chosen barcode printers.  We will be using the Zebra P4T Mobile solution 
to print our barcodes.

The problem I am having (never having done this before) is figuring out the 
mechanism to get Remedy to print the barcode.  We will be using a barcode that 
will have a 3 letter prefix and a 3-4 letter suffix.  The Suffix is dependant 
on the organization that owns the asset.  I will have a copy of the zebra 
designer pro v2 software to design the barcode, but I'm not sure how I will 
kick off the printing of it.

Can somebody give me some direction here?  Am I going in the right way?

Thanks in advance!

--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_



--

John Sundberg
Kinetic Data, Inc.
"Your Business. Your Process."
WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award

651-556-0930 I 
john.sundb...@kineticdata.com
www.kineticdata.com I 
community.kineticdata.com



_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
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Re: PAUSE or SLEEP a filters in between actions...

[Joe Martin D'Souza]

Among the 19 different available functions on the SPML (WSDL), are:
SPMLResumeRequest – resumes a suspended user
SPMLSuspendRequest – suspends an active user
SPMLActiveRequest – queries the ‘active’ attribute of the user in the OIM 
database, returns true for active, false for suspended.

I have tried SPMLActiveRequest at a later order, and it still holds the old 
value.. meaning if the an active user is being suspended, it still returns true 
indicating the suspension has not yet happened. This is because the whole 
filter operation happens in that same fraction of time, sometimes in the same 
1/100th of a second it being a very ‘thin’ form with a total of about 70 
‘cheap’ filter operations to go through – no expensive time consuming queries. 
Even the WSDL set fields filters execute in almost that same fraction.. This is 
why I was thinking of adding a delay between the SPMLResumeRequest or 
SPMLSuspendRequest and SPMLActiveRequest.

Funny thing that you pointed out about them (OIM) querying their person record. 
They have conveniently assumed that their psoID could be used as that foreign 
key, to query for a user. They haven’t considered that this web service they 
have designed will be used more often by a non OIM related product which will 
not know how to fetch that psoID.. So we have tasked our OIM team a few weeks 
ago with providing us with another custom web service where we use the username 
as an input for the query and get the psoID as output, which we will use for 
these SPML requests.. Our ultimate goal is to add a psoID key to the CTM form, 
so this would not need to be queried once present on the AR System..

I do not know the design of their data structures, so I’m not criticizing their 
choice of a primary key, but it would be nice if the username was that key 
instead of psoID, assuming it must be a unique key as well in their database..

Joe

From: Sabyson Fernandes 
Sent: Thursday, May 31, 2012 10:04 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: PAUSE or SLEEP a filters in between actions...

** 
Sounds more of an a synchronous interface and it appears you have to do some 
degree of response/error handling with this to account for any strange return 
values if the remote application is down etc. I would suggest taking the return 
value and updating the form in Remedy and have filters at a later order fire to 
check the value and process the record accordingly. Now if you get a return 
value of Pending, you can call another filter that can consume a WS to query 
OIM using the person id or other foreign key field (assuming they publish web 
service that allows you to query the record) and hopefully that will bring the 
actual value. If you still have pending, you could then handle these records 
via an escalation that causes this filter to fire again.


If you get any other values or no value returned you could flag the record for 
investigation. 



Hope this helps.


Saby




From: Joe Martin D'Souza 
To: arslist@ARSLIST.ORG 
Sent: Wednesday, May 30, 2012 5:18 PM
Subject: Re: PAUSE or SLEEP a filters in between actions...


I did find similar threads too on some oracle forums.. And it would basically 
work - only the user has to be granted dbms_lock which by default the ARADMIN 
user is not..

So far most of my team are in favor of the WSDL I have created and checking 
possibilities of the OIM team consuming it upon completion of the request we 
send to them.. We are not sure if they can do that, but its an angle worth 
pursuing.. Personally I'm half and half for it as it does not feel like its 
real time. If their processing time for this operation had a high degree of 
variance, I would find it more acceptable than I do right now. But most of the 
others here like this idea so it may possibly be the one that may get accepted 
unless something better comes up..

Joe

-Original Message- From: Longwing, LJ CTR MDA/IC
Sent: Wednesday, May 30, 2012 4:53 PM Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: PAUSE or SLEEP a filters in between actions...

My brief search came up with

execute dbms_lock.sleep(60);

for a 60 second sleep...although I have no way to test it :)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, May 30, 2012 2:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: PAUSE or SLEEP a filters in between actions...

We are on Oracle.. I was in fact searching for an Oracle equivalent.. Great 
minds :-)

-Original Message-
From: Longwing, LJ CTR MDA/IC
Sent: Wednesday, May 30, 2012 4:31 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: PAUSE or SLEEP a filters in between actions...

Joe,
If using SQL Server you could issue a Direct SQL of

waitfor delay "00:00:01"

this would c

Re: Barcode Printing

[Grooms, Frederick W]

Yes.  I typically use a free Code 3 of 9 font.You can print "any" field 
(almost) in a barcode font

(A quick Google search of "free code 3 of 9 barcode font" will find it)



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Thursday, May 31, 2012 10:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Barcode Printing

** We're you generating the barcode via a Crystal Report?
On Thu, May 31, 2012 at 11:18 AM, Grooms, Frederick W 
mailto:frederick.w.gro...@xo.com>> wrote:
**
When I have done Barcode Printing in the past all I have had to do is use a 
Barcode Font for that field in my report.

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. 
Baltimore II
Sent: Thursday, May 31, 2012 9:48 AM
To: arslist@ARSLIST.ORG
Subject: Barcode Printing

**
I have what I hope is a simple issue.

I am designing an asset tracking system.  We will be utilizing ITSM 7.6.04.
I have chosen barcode printers.  We will be using the Zebra P4T Mobile solution 
to print our barcodes.

The problem I am having (never having done this before) is figuring out the 
mechanism to get Remedy to print the barcode.  We will be using a barcode that 
will have a 3 letter prefix and a 3-4 letter suffix.  The Suffix is dependant 
on the organization that owns the asset.  I will have a copy of the zebra 
designer pro v2 software to design the barcode, but I'm not sure how I will 
kick off the printing of it.

Can somebody give me some direction here?  Am I going in the right way?

Thanks in advance!

--
Warren R. Baltimore II
Remedy Developer
410-533-5367



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Re: Barcode Printing

[Roberts, Chas]

Warren, you can simply use a freeware 3of9 TTF, that has worked for me...

Chas


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Thursday, May 31, 2012 7:48 AM
To: arslist@ARSLIST.ORG
Subject: Barcode Printing

**
I have what I hope is a simple issue.

I am designing an asset tracking system.  We will be utilizing ITSM 7.6.04.
I have chosen barcode printers.  We will be using the Zebra P4T Mobile solution 
to print our barcodes.

The problem I am having (never having done this before) is figuring out the 
mechanism to get Remedy to print the barcode.  We will be using a barcode that 
will have a 3 letter prefix and a 3-4 letter suffix.  The Suffix is dependant 
on the organization that owns the asset.  I will have a copy of the zebra 
designer pro v2 software to design the barcode, but I'm not sure how I will 
kick off the printing of it.

Can somebody give me some direction here?  Am I going in the right way?

Thanks in advance!

--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_


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Re: Barcode Printing

[Warren R. Baltimore II]

We're you generating the barcode via a Crystal Report?

On Thu, May 31, 2012 at 11:18 AM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:

> **
>
> When I have done Barcode Printing in the past all I have had to do is use
> a Barcode Font for that field in my report. 
>
> ** **
>
> Fred
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
> *Sent:* Thursday, May 31, 2012 9:48 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Barcode Printing
>
> ** **
>
> ** 
>
> I have what I hope is a simple issue.
>
>  
>
> I am designing an asset tracking system.  We will be utilizing ITSM 7.6.04.
> 
>
> I have chosen barcode printers.  We will be using the Zebra P4T Mobile
> solution to print our barcodes.
>
>  
>
> The problem I am having (never having done this before) is figuring out
> the mechanism to get Remedy to print the barcode.  We will be using a
> barcode that will have a 3 letter prefix and a 3-4 letter suffix.  The
> Suffix is dependant on the organization that owns the asset.  I will have a
> copy of the zebra designer pro v2 software to design the barcode, but I'm
> not sure how I will kick off the printing of it.
>
>  
>
> Can somebody give me some direction here?  Am I going in the right way?***
> *
>
>  
>
> Thanks in advance!
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
>
> ** **
>   _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: 7.6.04 Full Text Search problems

[Nathan Aker]

Dennis, we're running 7.6.04 in a server group against a shared FTS collection 
directory.  While we have had to do a lot of tuning related to plugin server 
performance, we're not seeing the error you have below.   A few things to 
validate:


1.   Do you have the collection directories setup on a shared drive, with 
both servers pointed at the share?

2.   Do you have Remedy running under a user account that also has full 
write access to the shared drive where the FTS collection directories are 
housed?

3.   Did you restart both ARS servers after repointing to the share?

This config is working for us, though we are facing some performance issues.   
We are currently evaluating the attached config changes document which 
effectively relocates the FTS plugin from each server in the server group to 
one primary server.   While I'm not a fan of the fact that it basically creates 
a single point of failure and negates the benefits of the server group in 
regards to the FTS function, it is BMC's latest recommendation to us and may 
get you past the locking issue as it would make all FTS plugins run on the same 
server.

I'm happy to review any deeper configuration questions with you on this based 
on our experience.  We've had to tinker a lot with FTS so I'm painfully aware 
of the details of our environment in this respect.   Thanks.  Nate.

Nathan Aker
ITSM Solution Architect
McAfee, Inc.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dennis Ruble
Sent: Thursday, May 31, 2012 9:46 AM
To: arslist@ARSLIST.ORG
Subject: 7.6.04 Full Text Search problems

**
Listers,
We are trying to get 7.6.04 running and are having problems with Full Text 
Search(FTS).  We have our arsystem servers(Windows 2008 R2) in a server group 
and are experiencing write lock errors:

FTSPlugin::initializeSearchService - Error initializing the 
FTSService:com.bmc.arsys.fts.impl.lucene.LuceneFTSService getIndexWriter: Error 
getting index writer Root Exception: Lock obtain timed out: 
NativeFSLock@\\crntarsqa01\collection\write.lock:
 java (ARERR 875)

We've been working this for many weeks with BMC and have tried several 
different configurations with no apparent progress.  I've also read evidence of 
other customers reporting the same issue.

My questions for you are:
1.  Is anyone successfully running FTS in ITSM 7.6.04 on Windows 2008 R2 in a 
server group? (Works fine on single server)
2.  If you experienced the same error we have, did you find a fix?

Any help/suggestions would be appreciated.

Regards,
Dennis Ruble
Rockwell Collins _attend WWRUG12 www.wwrug.com ARSlist: 
"Where the Answers Are"_

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Configuring FTS for performance in a server group.docx
Description: Configuring FTS for performance in a server group.docx

Re: Barcode Printing

[Grooms, Frederick W]

When I have done Barcode Printing in the past all I have had to do is use a 
Barcode Font for that field in my report.

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Thursday, May 31, 2012 9:48 AM
To: arslist@ARSLIST.ORG
Subject: Barcode Printing

**
I have what I hope is a simple issue.

I am designing an asset tracking system.  We will be utilizing ITSM 7.6.04.
I have chosen barcode printers.  We will be using the Zebra P4T Mobile solution 
to print our barcodes.

The problem I am having (never having done this before) is figuring out the 
mechanism to get Remedy to print the barcode.  We will be using a barcode that 
will have a 3 letter prefix and a 3-4 letter suffix.  The Suffix is dependant 
on the organization that owns the asset.  I will have a copy of the zebra 
designer pro v2 software to design the barcode, but I'm not sure how I will 
kick off the printing of it.

Can somebody give me some direction here?  Am I going in the right way?

Thanks in advance!

--
Warren R. Baltimore II
Remedy Developer
410-533-5367


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Re: Barcode Printing

[Tommy Morris]

I believe that you just need to download the barcode font and have it on the 
machine that will be printing the report.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Thursday, May 31, 2012 10:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Barcode Printing

** Warren,

I don't know anything about the printing.

But - I would not do a 3 letter prefix 4 letter suffix.

I would go "pure random" or possibly using a GUID ???

Otherwise - you will have a constant flow of "unforeseen problems".
***Except - they are foreseeable :)

Say two owning groups merge -- then what? Reprint the barcodes?



-John
On Thu, May 31, 2012 at 9:47 AM, Warren R. Baltimore II 
mailto:warrenbaltim...@gmail.com>> wrote:
**
I have what I hope is a simple issue.

I am designing an asset tracking system.  We will be utilizing ITSM 7.6.04.
I have chosen barcode printers.  We will be using the Zebra P4T Mobile solution 
to print our barcodes.

The problem I am having (never having done this before) is figuring out the 
mechanism to get Remedy to print the barcode.  We will be using a barcode that 
will have a 3 letter prefix and a 3-4 letter suffix.  The Suffix is dependant 
on the organization that owns the asset.  I will have a copy of the zebra 
designer pro v2 software to design the barcode, but I'm not sure how I will 
kick off the printing of it.

Can somebody give me some direction here?  Am I going in the right way?

Thanks in advance!

--
Warren R. Baltimore II
Remedy Developer
410-533-5367
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_



--

John Sundberg
Kinetic Data, Inc.
"Your Business. Your Process."
WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award

651-556-0930 I 
john.sundb...@kineticdata.com
www.kineticdata.com I 
community.kineticdata.com



_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers 
Are"_

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Re: Barcode Printing

[John Sundberg]

Warren,

I don't know anything about the printing.

But - I would not do a 3 letter prefix 4 letter suffix.

I would go "pure random" or possibly using a GUID ???

Otherwise - you will have a constant flow of "unforeseen problems".
***Except - they are foreseeable :)

Say two owning groups merge -- then what? Reprint the barcodes?



-John

On Thu, May 31, 2012 at 9:47 AM, Warren R. Baltimore II <
warrenbaltim...@gmail.com> wrote:

> **
> I have what I hope is a simple issue.
>
> I am designing an asset tracking system.  We will be utilizing ITSM 7.6.04.
> I have chosen barcode printers.  We will be using the Zebra P4T Mobile
> solution to print our barcodes.
>
> The problem I am having (never having done this before) is figuring out
> the mechanism to get Remedy to print the barcode.  We will be using a
> barcode that will have a 3 letter prefix and a 3-4 letter suffix.  The
> Suffix is dependant on the organization that owns the asset.  I will have a
> copy of the zebra designer pro v2 software to design the barcode, but I'm
> not sure how I will kick off the printing of it.
>
> Can somebody give me some direction here?  Am I going in the right way?
>
> Thanks in advance!
>
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367
>  _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_




-- 

*John Sundberg*
Kinetic Data, Inc.
"Your Business. Your Process."
*WWRUG10 Best Customer Service/Support Award*
*WWRUG09 Innovator of the Year Award*
*
*
651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

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Re: 7.6.04 Full Text Search problems

[Longwing, LJ CTR MDA/IC]

Dennis,
One question...I don't use FTS myself, so I'm sorry if this is covered in the 
documentation.  Is your FTS Collection 'shared' between the servers in the 
server group?  If so, do you have the server ranking setup properly so that 
only one server at a time is trying to create/update the index?

I ask this simply because if you have two remedy servers writing to the same 
collection, only one of them is able to get a lock on the directory at a 
timelike I said though...I don't use FTS and have never set it up so I'm 
not intricately familiar with the inner workings and configuration.

So...another question just from a troubleshooting perspective.  If you have one 
of the nodes shut down in the group...does FTS function properly?  What if you 
swap it and bring that one down and startup the other one...does that work 
then?  Or in other words, are you only having problems when BOTH nodes are 
online, and then only having it on one node?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dennis Ruble
Sent: Thursday, May 31, 2012 8:46 AM
To: arslist@ARSLIST.ORG
Subject: 7.6.04 Full Text Search problems

**
Listers,
We are trying to get 7.6.04 running and are having problems with Full Text 
Search(FTS).  We have our arsystem servers(Windows 2008 R2) in a server group 
and are experiencing write lock errors: 

FTSPlugin::initializeSearchService - Error initializing the 
FTSService:com.bmc.arsys.fts.impl.lucene.LuceneFTSService getIndexWriter: Error 
getting index writer Root Exception: Lock obtain timed out: 
NativeFSLock@\\crntarsqa01\collection\write.lock: java (ARERR 875) 

We've been working this for many weeks with BMC and have tried several 
different configurations with no apparent progress.  I've also read evidence of 
other customers reporting the same issue. 

My questions for you are: 
1.  Is anyone successfully running FTS in ITSM 7.6.04 on Windows 2008 R2 in a 
server group? (Works fine on single server) 2.  If you experienced the same 
error we have, did you find a fix? 

Any help/suggestions would be appreciated. 

Regards,
Dennis Ruble
Rockwell Collins _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_

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7.6.04 Full Text Search problems

[Dennis Ruble]

Listers,
We are trying to get 7.6.04 running and are having problems with Full Text 
Search(FTS).  We have our arsystem servers(Windows 2008 R2) in a server 
group and are experiencing write lock errors:

FTSPlugin::initializeSearchService - Error initializing the 
FTSService:com.bmc.arsys.fts.impl.lucene.LuceneFTSService getIndexWriter: 
Error getting index writer Root Exception: Lock obtain timed out: 
NativeFSLock@\\crntarsqa01\collection\write.lock: java (ARERR 875)

We've been working this for many weeks with BMC and have tried several 
different configurations with no apparent progress.  I've also read 
evidence of other customers reporting the same issue. 

My questions for you are:
1.  Is anyone successfully running FTS in ITSM 7.6.04 on Windows 2008 R2 
in a server group? (Works fine on single server)
2.  If you experienced the same error we have, did you find a fix?

Any help/suggestions would be appreciated.

Regards,
Dennis Ruble
Rockwell Collins

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Barcode Printing

[Warren R. Baltimore II]

I have what I hope is a simple issue.

I am designing an asset tracking system.  We will be utilizing ITSM 7.6.04.
I have chosen barcode printers.  We will be using the Zebra P4T Mobile
solution to print our barcodes.

The problem I am having (never having done this before) is figuring out the
mechanism to get Remedy to print the barcode.  We will be using a barcode
that will have a 3 letter prefix and a 3-4 letter suffix.  The Suffix is
dependant on the organization that owns the asset.  I will have a copy of
the zebra designer pro v2 software to design the barcode, but I'm not sure
how I will kick off the printing of it.

Can somebody give me some direction here?  Am I going in the right way?

Thanks in advance!

-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: Single Sign-On (SSO)

[Nathan Aker]

Yes, this can be done.  Column Technologies helped us set this up, they have a 
packaged custom plugin they've written to perform the pass-through SSO solution 
which basically gets applied to your Miditer server and intercepts traffic to 
the web server and authenticates to your Identity Mgt solution then passes you 
through into Remedy. 

The licensing does not change with an SSO solution, based on function the user 
would still need to the appropriate license for the functionality used.   If 
you are talking about the basic Requester Console, this interface does not 
require a license,  but if you are referring to the full Service Request 
Management module, that is a licensed component and they would require a 
license.

Hope this helps, contact Column Technologies (www.columnit.com) for info on 
their SSO solution, they were able to get us up and running in short order on 
it.   Thanks.  Nate.

Nathan Aker
ITSM Solution Architect
McAfee, Inc.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Team Remedy
Sent: Thursday, May 31, 2012 4:31 AM
To: arslist@ARSLIST.ORG
Subject: Single Sign-On (SSO)

Hi all,
i would like to log to Requester Console bypassing the login page of Mid Tier. 

the User could access to the system using his Web portal and i try to interface 
the RQC by Single Sign-On (SSO) of BMC Remedy.
Is it possible ?

i don't understand if Single Sign-On (SSO) needs of regular license by BMC !
any Idea ?

can you help me to solve this requirement ?

thx
Peter

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Re: PAUSE or SLEEP a filters in between actions...

[Sabyson Fernandes]

Sounds more of an asynchronous interface and it appearsyou have to do some 
degree of response/error handling with this to account for any strange return 
values if the remote application is down etc. I would suggest taking the return 
value and updating the form in Remedy and have filters at a later order fire to 
check the value and process the record accordingly. Now if you get a return 
value of Pending, you can call another filter that can consume a WS to query 
OIM using the person id or other foreign key field (assuming they publish web 
service that allows you to query the record) and hopefully that will bring the 
actual value. If you still have pending, you could then handle these records 
via an escalation that causes this filter to fire again.

If you get any other values or no value returned you could flag the record for 
investigation. 


Hope this helps.

Saby




 From: Joe Martin D'Souza 
To: arslist@ARSLIST.ORG 
Sent: Wednesday, May 30, 2012 5:18 PM
Subject: Re: PAUSE or SLEEP a filters in between actions...
 
I did find similar threads too on some oracle forums.. And it would basically 
work - only the user has to be granted dbms_lock which by default the ARADMIN 
user is not..

So far most of my team are in favor of the WSDL I have created and checking 
possibilities of the OIM team consuming it upon completion of the request we 
send to them.. We are not sure if they can do that, but its an angle worth 
pursuing.. Personally I'm half and half for it as it does not feel like its 
real time. If their processing time for this operation had a high degree of 
variance, I would find it more acceptable than I do right now. But most of the 
others here like this idea so it may possibly be the one that may get accepted 
unless something better comes up..

Joe

-Original Message- From: Longwing, LJ CTR MDA/IC
Sent: Wednesday, May 30, 2012 4:53 PM Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: PAUSE or SLEEP a filters in between actions...

My brief search came up with

execute dbms_lock.sleep(60);

for a 60 second sleep...although I have no way to test it :)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, May 30, 2012 2:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: PAUSE or SLEEP a filters in between actions...

We are on Oracle.. I was in fact searching for an Oracle equivalent.. Great 
minds :-)

-Original Message-
From: Longwing, LJ CTR MDA/IC
Sent: Wednesday, May 30, 2012 4:31 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: PAUSE or SLEEP a filters in between actions...

Joe,
If using SQL Server you could issue a Direct SQL of

waitfor delay "00:00:01"

this would call the DB and would return after SS seconds or HH:MM:SS if you 
wanted more than SS secondsbut I agree with everyone else...setting hard 
'pauses' in place is not ideal, but sometimes necessary.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, May 30, 2012 2:06 PM
To: arslist@ARSLIST.ORG
Subject: PAUSE or SLEEP a filters in between actions...

**

We are updating an identity management system (OIM) using its SPML based WSDL.

During the operations to suspend or resume a user the output status of this 
operation seems to always be ‘pending’ – which in reality is really an 
intermediate status before ‘success’ or ‘failure’. The lifespan of this 
intermediate status is just a brief fraction of a second before the update 
either succeeds or fails..

From the service consumption point of view, this intermediate status of 
‘pending’ is not quite meaningful other than the the fact that the WSDL call 
was successful. Given a choice I would have rather had the option to wait for 
those few micro seconds, at what point the status of either ‘success’..

They have a operation in the same web service to query the status. Following 
the update WSDL with a query WSDL is what I thought would be my answer to 
getting the new status (although I do not like the option of have another WSDL 
call when there could have been one)... This query however returns the status 
of the the user pre update. Filters as we know have no ‘SLEEP’ type action, 
else I could have used that to pause the filter operations in between the 
update and query operation.

Ideally it would have been perfect if there was an ability to introduce a pause 
between the two WSDL calls.

Is there any ‘creative’ way of inserting a pause in a filter operation that 
maybe I do not know of?

Joe 
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Single Sign-On (SSO)

[Team Remedy]

Hi all,
i would like to log to Requester Console bypassing the login page of Mid Tier. 

the User could access to the system using his Web portal and i try to interface 
the RQC by Single Sign-On (SSO) of BMC Remedy.
Is it possible ?

i don't understand if Single Sign-On (SSO) needs of regular license by BMC !
any Idea ?

can you help me to solve this requirement ?

thx
Peter

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