date:20120620

Hola Álvaro,

Jose Huerta soy yo. ¿Qué es lo que necesitas?

Saludos,

Jose Huerta
http://theremedyforit.com/

On Wed, Jun 20, 2012 at 10:00 AM, ALVARO VALDES LOZANO aval...@caser.eswrote:

 **

  ¿Sabes quién son estos de José Huerta?

 ** **



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 *
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 *De:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *En nombre de *Support
 *Enviado el:* miércoles, 20 de junio de 2012 9:55
 *Para:* arslist@ARSLIST.ORG
 *Asunto:* Re: To be or not to be a BMC partner

 ** **

 ** 

 I don't think John is kidding   They also asked us for money (not that
 much, though ...) 

 On 19/06/2012 23:52, Jose Huerta wrote: 

 ** You're kidding me! 




 

 On Tue, Jun 19, 2012 at 11:28 PM, John Sundberg 
 john.sundb...@kineticdata.com wrote:

 ** Hmmm  

 ** **

 They asked us for $35,000.

 ** **

 -John

 ** **

 ** **

 ** **

 On Tue, Jun 19, 2012 at 4:27 PM, Sanford, Claire 
 claire.sanf...@memorialhermann.org wrote:

 ** 

 Back in the “dark days”…  the bigblackuglybird days… they just wanted your
 money to become a partner…  One person told me they just had to pay “P”
 $10K and they were a partner.

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury
 *Sent:* Tuesday, June 19, 2012 3:49 PM


 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: To be or not to be a BMC partner

  

 ** 

 I'm no expert but I'm sure it comes down to dollars. They want to know how
 much you make and how much you can make for them. That, coupled with how
 many certified people you have and probably other financially driven
 factors will probably determine if you're a candidate. 

 I suppose at the end of the day, it's business so remember that an don't
 take it personal. I'm sure they all appreciate your love for the product.
 

 Just my 2 cents.

 Sent from my iPhone


 On Jun 19, 2012, at 3:39 PM, Jose Huerta jose.hue...@sm2baleares.es
 wrote:

  ** Hi listers,

  

 How difficult is to become a BMC partner? 

  

 Well, Two months ago I expected that BMC will be glad to increase their
 partnership list. Of course they need to guarantee a quality level on their
 partners. I assume it. But I expected that they will provide you
 a road-map to demonstrate your own value as a potential partner.

  

 Seems that I was completely wrong. I'm trying to contact the Senior
 Channel Manager at Spain, asking her about how to become a partner from a
 month ago until now. Do you guess the answer to my demand? NO ANSWER. Seems
 that they have the partners list full and don't want new ones. This
 is frustrating. I'm selling their product. I'm convincing their clients to
 continue on the Remedy way. I'm an active member of the Remedy's community.
 I conforming a team of developers. And, What I obtain? Nothing. 

  

 Sincerely I think that my Remedy team is outstanding. We are creating what
 other partners previously said to the client that was impossible. In fact
 one big client decided to move out from Remedy after believing that the
 product was a completely failure, and this was only because the deployment
 made by other partner. We rescued this client, re-deploying it, customizing
 it to their needs and obtaining a good feedback. So... I'm not asking about
 What needs to be done to become a partner, but, what needs to be done to
 obtain a telephone call from the channel manager or anyone that can talk
 about partnership?

  

 Sometimes I think that this link is a kind of Western Wall, where we can
 write our wishes and prays...

  

 Regards,

  

 Jose Huerta

 http://theremedyforit.com/ 

 _attend WWRUG12 www.wwrug.com

Re: To be or not to be a BMC partner

Hi Jose,

I am not surprised. I think that BMC has been trying to drop any resellers
not doing their quota for many years. I have a group of friends that has
been doing full time Remedy-consulting for 10+ years, and BMC still has
not seemed interested in having them as a full blown (VAR) reseller.

There are other types of partnerships than reseller. For example Tech
alliance if you have 3rd party products that add on to the BMC product
line. In that case you more or less pay the fee to get on board.

Why do you want to be a partner anyway? If it is access to product support
and upgrades you are after, it might be cheaper and easier.

When I started working with Remedy some 17+ years ago, the reseller where
I was working got 70% of the revenue from product sales, and 30% from
support and consulting. It is definitely not like that any more...

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Hi listers,

 How difficult is to become a BMC partner?

 Well, Two months ago I expected that BMC will be glad to increase their
 partnership list. Of course they need to guarantee a quality level on
 their
 partners. I assume it. But I expected that they will provide you
 a road-map to demonstrate your own value as a potential partner.

 Seems that I was completely wrong. I'm trying to contact the Senior
 Channel
 Manager at Spain, asking her about how to become a partner from a month
 ago
 until now. Do you guess the answer to my demand? NO ANSWER. Seems that
 they
 have the partners list full and don't want new ones. This is frustrating.
 I'm selling their product. I'm convincing their clients to continue on the
 Remedy way. I'm an active member of the Remedy's community. I conforming a
 team of developers. And, What I obtain? Nothing.

 Sincerely I think that my Remedy team is outstanding. We are creating what
 other partners previously said to the client that was impossible. In fact
 one big client decided to move out from Remedy after believing that the
 product was a completely failure, and this was only because the deployment
 made by other partner. We rescued this client, re-deploying it,
 customizing
 it to their needs and obtaining a good feedback. So... I'm not asking
 about
 What needs to be done to become a partner, but, what needs to be done to
 obtain a telephone call from the channel manager or anyone that can talk
 about partnership?

 Sometimes I think that this link is a kind of Western Wall, where we can
 write our wishes and prays...

 Regards,

 Jose Huerta
 http://theremedyforit.com/

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


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To be or not to be a BMC partner

2012-06-20 Thread John Baker

John,

We contacted them a couple years ago and suggested they may wish to
provide SSO Plugin out of the box. They told us they didn't need it as
they had a high quality solution of their own.

Two years and a few million dollars later, I'm still unable to locate
it. 


John

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Re: Filter Table Refresh differ if Admin User...

Hi,

It turned out that if I changed the permission on the table and underlying
join form, the table got refreshed.

This definitely seems like a BUG, as filters should ALWAYS run with
administrator privileges...

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Hi LJ,

 Thank you for the input.

 In this specific case, the table is never refreshed.

 And I am not doing a table loop, just a Set-Fields with a COLSUM().

 And the really strange thing is that the behaviour differ depending on the
 users permission groups...

 I agree that there is need for more control over the filter tables!

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

 Misi,
 I can't speak directly to your situation, but I have seen in the past
 that
 server table loops don't necessarily refresh the table every time you do
 something with them...I have done loops before where the table has a
 dynamic qualification, and you set the field that makes it dynamic, then
 utilize the table...then within the same transaction, you change that
 qual, and try again and it doesn't necessarily refresh the table even
 though the qual, and thus the contents should change.  Without a
 'refresh
 table' option in filters, I've never quite been sure how to get it done.

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Tuesday, June 19, 2012 8:34 AM
 To: arslist@ARSLIST.ORG
 Subject: Filter Table Refresh differ if Admin User...

 Hi,

 I have a 7.6.04 SP2 system, where I am having inconsistent behaviour in
 filters depending on if you are an Admin user or not.

 This is an outline of the stuff involved
 1. API Call Create Entry
 2. Filter makes Service Call
 3. Filter performs a Set-Fields from a Table Column, which should always
 trigger a table refresh

 This is the same workflow as non-admin user, followed by an admin-user
 (Demo):
 http://rrr.se/tmp/rrrlog-service-table-refresh-problem-nonadmin.html#goto
 http://rrr.se/tmp/rrrlog-service-table-refresh-problem-admin.html#goto

 I have some times seen strange behaviour inside of filter-service-calls.
 This could be related to that.

 How is a person to make sure that tables in filters are refreshed
 properly?

 Any comments?

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
 2011)

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
 logs.
 Find these products, and many free tools and utilities, at
 http://rrr.se.

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


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Re: multi-tenancy SLA

2012-06-20 Thread ITSM.Support

Hi,

 

All SVT Target that you want to get attached when ticket is transferred from
one tenancy to another, should be grouped under a same Service Target Group.

 

So that when value for company changes, SVT specific to that company
satisfying the criteria will get attached

 

HTH

--

Regards,

ITSM Support

 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

Email:  mailto:i...@vyomlabs.com i...@vyomlabs.com  || Web Site:
http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs
http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs ||
http://www.linkedin.com/company/vyom-labs
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ahmed Sauga
Sent: Wednesday, June 13, 2012 9:26 PM
To: arslist@ARSLIST.ORG
Subject: multi-tenancy SLA

 

** 

Hi All,

 

I have a multi-tenancy environment and currently the SLA does not get
attached when a ticket is transferred from one tenancy to the other. The
requirement is basic: Attach SLA. 

 

Any feedback would be appreciated.

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 


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Re: To be or not to be a BMC partner

Just for the record they contacted me an hour ago.

Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

 http://www.sm2baleares.es/

SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

  http://es-es.facebook.com/pages/SM2-Baleares/158608627954
  http://twitter.com/#!/SM2Baleares
 http://www.linkedin.com/company/sm2-baleares

La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.



On Wed, Jun 20, 2012 at 10:47 AM, Misi Mladoniczky m...@rrr.se wrote:

 Hi Jose,

 I am not surprised. I think that BMC has been trying to drop any resellers
 not doing their quota for many years. I have a group of friends that has
 been doing full time Remedy-consulting for 10+ years, and BMC still has
 not seemed interested in having them as a full blown (VAR) reseller.

 There are other types of partnerships than reseller. For example Tech
 alliance if you have 3rd party products that add on to the BMC product
 line. In that case you more or less pay the fee to get on board.

 Why do you want to be a partner anyway? If it is access to product support
 and upgrades you are after, it might be cheaper and easier.

 When I started working with Remedy some 17+ years ago, the reseller where
 I was working got 70% of the revenue from product sales, and 30% from
 support and consulting. It is definitely not like that any more...

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

  Hi listers,
 
  How difficult is to become a BMC partner?
 
  Well, Two months ago I expected that BMC will be glad to increase their
  partnership list. Of course they need to guarantee a quality level on
  their
  partners. I assume it. But I expected that they will provide you
  a road-map to demonstrate your own value as a potential partner.
 
  Seems that I was completely wrong. I'm trying to contact the Senior
  Channel
  Manager at Spain, asking her about how to become a partner from a month
  ago
  until now. Do you guess the answer to my demand? NO ANSWER. Seems that
  they
  have the partners list full and don't want new ones. This is frustrating.
  I'm selling their product. I'm convincing their clients to continue on
 the
  Remedy way. I'm an active member of the Remedy's community. I conforming
 a
  team of developers. And, What I obtain? Nothing.
 
  Sincerely I think that my Remedy team is outstanding. We are creating
 what
  other partners previously said to the client that was impossible. In fact
  one big client decided to move out from Remedy after believing that the
  product was a completely failure, and this was only because the
 deployment
  made by other partner. We rescued this client, re-deploying it,
  customizing
  it to their needs and obtaining a good feedback. So... I'm not asking
  about
  What needs to be done to become a partner, but, what needs to be done to
  obtain a telephone call from the channel manager or anyone that can talk
  about partnership?
 
  Sometimes I think that this link is a kind of Western Wall, where we
 can
  write our wishes and prays...
 
  Regards,
 
  Jose Huerta
  http://theremedyforit.com/
 
 
 ___
  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
  attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
 


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 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


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image003.jpgimage004.jpgimage002.jpgimage001.jpg

Re: SRM menu options - importing values

2012-06-20 Thread Logan, Kelly

That does help, Tauf; thanks!  :^)


Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777
kelly.lo...@proquest.commailto:kelly.lo...@proquest.com
www.proquest.com

ProQuest...Start here. 2010 InformationWeek 500 Top Innovator

P Please consider the environment before printing this email.

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Tuesday, June 19, 2012 9:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: SRM menu options - importing values

** Kelly,
I think you should be OK because instead of going through the SRD question 
creation process, you can go to App Admin console, Custom, Service Request 
Management, Application Configuration, and then Define Questions Library. That 
opens up the form: SRM:QuestionDef_Template
If you manually enter a question and run logging, you should be able to see if 
there are any Push Fields actions to any other supporting form. I don't really 
think there is but I could be wrong. If there isn't, I don't see why you 
wouldn't be able to import questions to this. I am just not sure where the 
static menu options are stored.
Hope this helps a little bit.
On Tue, Jun 19, 2012 at 8:15 AM, Logan, Kelly 
kelly.lo...@proquest.commailto:kelly.lo...@proquest.com wrote:
**
I should have been more specific, John, thanks for clarifying - I want to be 
able to update menus attached to Request fields. It seems like the 'library' 
should be a good option, but I'm not seeing much documentation on it so I what 
I would like to know is if anyone has tried to manage by importing items 
directly and if there are any 'gotcha's like data that is kept in a secondary 
form that has to be coordinated.

For example, I have a field that will be in several forms like Salary Grade 
that is not currently in the ITSM data, and I want to load menu items for it. I 
type them in to the question definition on the 'Question Management' form, and 
hit 'Update Library' to create a standard Salary Grade question and menu. A 
month later, several new salary grades are created. I would like to be able to 
import the new items into the system to add the new menu items automatically.

There are several fields/menus like this and I'd like to keep them up to date 
with an automated feed. I'd prefer to use the 'Library' since it's already 
available and would not require creating an extra form to query. So that's why 
I was wondering if anyone else had tried.


Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777tel:734.997.4777
kelly.lo...@proquest.commailto:kelly.lo...@proquest.com
www.proquest.comhttp://www.proquest.com

ProQuest...Start here. 2010 InformationWeek 500 Top Innovator

P Please consider the environment before printing this email.

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of John 
Sundberg
Sent: Monday, June 18, 2012 12:33 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: SRM menu options - importing values

**
Do you mean to be able to search by Job code to find a service item?

-John



Sent from my iPhone

On Jun 18, 2012, at 11:54 AM, Logan, Kelly 
kelly.lo...@proquest.commailto:kelly.lo...@proquest.com wrote:
**
There are some menu options that I would like to have available for Service 
Requests like Salary Grade, Job Code, etc. How difficult is it to manage the 
menu options library? Can you import/update items directly? I would prefer to 
work within the system than add another form just for these menu items and then 
query it.

Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777tel:734.997.4777
kelly.lo...@proquest.commailto:kelly.lo...@proquest.com
www.proquest.comhttp://www.proquest.com

ProQuest...Start here. 2010 InformationWeek 500 Top Innovator

P Please consider the environment before printing this email.

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer.

_attend WWRUG12

Re: Filter Table Refresh differ if Admin User...

2012-06-20 Thread Grooms, Frederick W

Actually if you look at a filter in Developer Studio 7.6.04, in the Properties 
you will see

+ Change History   
- Data Access   
  Get Data As   
+ Full Text Search   
+ Help Text   
+ Integration Workflow   

And the choices for Data Access are:  System  |  User

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, June 20, 2012 3:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Filter Table Refresh differ if Admin User...

Hi,

It turned out that if I changed the permission on the table and underlying
join form, the table got refreshed.

This definitely seems like a BUG, as filters should ALWAYS run with
administrator privileges...

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Hi LJ,

 Thank you for the input.

 In this specific case, the table is never refreshed.

 And I am not doing a table loop, just a Set-Fields with a COLSUM().

 And the really strange thing is that the behaviour differ depending on the
 users permission groups...

 I agree that there is need for more control over the filter tables!

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

 Misi,
 I can't speak directly to your situation, but I have seen in the past
 that
 server table loops don't necessarily refresh the table every time you do
 something with them...I have done loops before where the table has a
 dynamic qualification, and you set the field that makes it dynamic, then
 utilize the table...then within the same transaction, you change that
 qual, and try again and it doesn't necessarily refresh the table even
 though the qual, and thus the contents should change.  Without a
 'refresh
 table' option in filters, I've never quite been sure how to get it done.

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Tuesday, June 19, 2012 8:34 AM
 To: arslist@ARSLIST.ORG
 Subject: Filter Table Refresh differ if Admin User...

 Hi,

 I have a 7.6.04 SP2 system, where I am having inconsistent behaviour in
 filters depending on if you are an Admin user or not.

 This is an outline of the stuff involved
 1. API Call Create Entry
 2. Filter makes Service Call
 3. Filter performs a Set-Fields from a Table Column, which should always
 trigger a table refresh

 This is the same workflow as non-admin user, followed by an admin-user
 (Demo):
 http://rrr.se/tmp/rrrlog-service-table-refresh-problem-nonadmin.html#goto
 http://rrr.se/tmp/rrrlog-service-table-refresh-problem-admin.html#goto

 I have some times seen strange behaviour inside of filter-service-calls.
 This could be related to that.

 How is a person to make sure that tables in filters are refreshed
 properly?

 Any comments?

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
 2011)

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
 logs.
 Find these products, and many free tools and utilities, at
 http://rrr.se.



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Re: To be or not to be a BMC partner

You spent a few million dollars trying to find the BMC solution?
Going to their web site seems cheaper.

[I know it isn't Friday, couldn't resist]

Daniel

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker
Sent: June 20, 2012 4:56 AM
To: arslist@ARSLIST.ORG
Subject: To be or not to be a BMC partner

John,

We contacted them a couple years ago and suggested they may wish to provide
SSO Plugin out of the box. They told us they didn't need it as they had a
high quality solution of their own.

Two years and a few million dollars later, I'm still unable to locate it. 


John


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Regarding the links that Joel noted (see below), does anyone else have some
insight into the accusations made by Elliot Mgmt? Personally, I'm glad that BMC
did not completely lose themselves in SaaS, what I see as another 'bubble'
technology that will be bursting in the next few years as companies realize how
little value they get from most SaaS vendors, and how much they have to spend
to do even the most basic customization. What are opinions on the sales and
other issues? Any sales/partners that would like to chime in on this?

**
This may explain the silence:
http://www.informationweek.com/news/software/infrastructure/240002100
http://www.marketwatch.com/story/bmc-software-responds-to-elliott-managements-letter-2012-05-21
http://www.marketwatch.com/story/elliott-files-definitive-proxy-statement-for-bmc-software-2012-06-14
http://blogs.wsj.com/deals/2012/06/12/bmc-software-fights-back-against-elliott-says-its-not-for-sale/

Joel
Joel Senderjdsen...@earthlink.netmailto:jdsen...@earthlink.net
310.829.5552

Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346
USA | 734.997.4777
kelly.lo...@proquest.commailto:kelly.lo...@proquest.com
www.proquest.com

ProQuest...Start here. 2010 InformationWeek 500 Top Innovator

P Please consider the environment before printing this email.

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed. If
you have received this email in error please notify the sender, and delete the
message from your computer.

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ADM: timing test please ignore

2012-06-20 Thread Daniel Bloom

9:30am EST


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To be or not to be a BMC partner

2012-06-20 Thread John Baker

Well, I certainly didn't as I have a 3 month old developer to clothe and
feed.

I'm going to put him on the support desk soon, and I'm sure the support
he'll offer will contrast well with that discussed in a recent support
related thread. :)

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Re: Filter Table Refresh differ if Admin User...

2012-06-20 Thread Longwing, LJ CTR MDA/IC

Fred,
That is an interesting feature I didn't know existed

Misi,
A few choice notes from the workflow guide, page 303

Workflow Functions
In addition to the Set Fields, Push Fields, and Call Guide actions, setting Get 
Data
As to User affects the workflow functions COLCOUNT, COLAVG, COLMIN, and COLMAX.
These functions operate over the columns in a table field. When performed in a
guide that was called by a filter with the Get Data As User set, the entries 
and fields
used to populate columns in the table field are limited to those visible to the 
calling
user.

And almost more importantly

Filters with Get Data As set to User are identified in the filter log file by 
the string
“with data retrieval as user userName.”

So...being all we have access to is your RRR|Log parsed portionsdid this 
text display in the filter log?  Is the filter in question set with this 
restriction?

If your answer to either of those questions is No...then we have a bug 
somewhere...I don't recognize 'MOB'...is that a custom application?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, June 20, 2012 6:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Filter Table Refresh differ if Admin User...

Actually if you look at a filter in Developer Studio 7.6.04, in the Properties 
you will see

+ Change History   
- Data Access   
  Get Data As   
+ Full Text Search   
+ Help Text   
+ Integration Workflow   

And the choices for Data Access are:  System  |  User

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, June 20, 2012 3:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Filter Table Refresh differ if Admin User...

Hi,

It turned out that if I changed the permission on the table and underlying join 
form, the table got refreshed.

This definitely seems like a BUG, as filters should ALWAYS run with 
administrator privileges...

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Hi LJ,

 Thank you for the input.

 In this specific case, the table is never refreshed.

 And I am not doing a table loop, just a Set-Fields with a COLSUM().

 And the really strange thing is that the behaviour differ depending on 
 the users permission groups...

 I agree that there is need for more control over the filter tables!

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 
 2011)

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

 Misi,
 I can't speak directly to your situation, but I have seen in the past 
 that server table loops don't necessarily refresh the table every 
 time you do something with them...I have done loops before where the 
 table has a dynamic qualification, and you set the field that makes 
 it dynamic, then utilize the table...then within the same 
 transaction, you change that qual, and try again and it doesn't 
 necessarily refresh the table even though the qual, and thus the 
 contents should change.  Without a 'refresh table' option in filters, 
 I've never quite been sure how to get it done.

 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Tuesday, June 19, 2012 8:34 AM
 To: arslist@ARSLIST.ORG
 Subject: Filter Table Refresh differ if Admin User...

 Hi,

 I have a 7.6.04 SP2 system, where I am having inconsistent behaviour 
 in filters depending on if you are an Admin user or not.

 This is an outline of the stuff involved 1. API Call Create Entry 2. 
 Filter makes Service Call 3. Filter performs a Set-Fields from a 
 Table Column, which should always trigger a table refresh

 This is the same workflow as non-admin user, followed by an 
 admin-user
 (Demo):
 http://rrr.se/tmp/rrrlog-service-table-refresh-problem-nonadmin.html#
 goto 
 http://rrr.se/tmp/rrrlog-service-table-refresh-problem-admin.html#got
 o

 I have some times seen strange behaviour inside of filter-service-calls.
 This could be related to that.

 How is a person to make sure that tables in filters are refreshed 
 properly?

 Any comments?

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
 2011)

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance

Re: To be or not to be a BMC partner

2012-06-20 Thread Warren R. Baltimore II

We have learned this month that if you want a response to issues, you have
to air your grievance on the list!

BMC, that is not a good customer service model!

On Wednesday, June 20, 2012, Jose Huerta wrote:

 ** Just for the record they contacted me an hour ago.

 Jose M. Huerta
 Project Manager**

 Movil: 661 665 088

 Telf.: 971 75 03 24

 Fax: 971 75 07 94

  http://www.sm2baleares.es/

 SM2 Baleares S.A.
 C/Rita Levi 

 Edificio SM2 Parc Bit

 07121 Palma de Mallorca

   http://es-es.facebook.com/pages/SM2-Baleares/158608627954
 http://twitter.com/#!/SM2Baleares
  http://www.linkedin.com/company/sm2-baleares

 La información contenida en este mensaje de correo electrónico es
 confidencial. La misma, es enviada con la intención de que únicamente sea
 leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
 por otras personas no está autorizado, por lo que en tal caso, le rogamos
 que nos lo comunique por la misma vía, se abstenga de realizar copias del
 mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
 inmediato.

 P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
 necesario.



 On Wed, Jun 20, 2012 at 10:47 AM, Misi Mladoniczky 
 m...@rrr.sejavascript:_e({}, 'cvml', 'm...@rrr.se');
  wrote:

 Hi Jose,

 I am not surprised. I think that BMC has been trying to drop any resellers
 not doing their quota for many years. I have a group of friends that has
 been doing full time Remedy-consulting for 10+ years, and BMC still has
 not seemed interested in having them as a full blown (VAR) reseller.

 There are other types of partnerships than reseller. For example Tech
 alliance if you have 3rd party products that add on to the BMC product
 line. In that case you more or less pay the fee to get on board.

 Why do you want to be a partner anyway? If it is access to product support
 and upgrades you are after, it might be cheaper and easier.

 When I started working with Remedy some 17+ years ago, the reseller where
 I was working got 70% of the revenue from product sales, and 30% from
 support and consulting. It is definitely not like that any more...

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

  Hi listers,
 
  How difficult is to become a BMC partner?
 
  Well, Two months ago I expected that BMC will be glad to increase their
  partnership list. Of course they need to guarantee a quality level on
  their
  partners. I assume it. But I expected that they will provide you
  a road-map to demonstrate your own value as a potential partner.
 
  Seems that I was completely wrong. I'm trying to contact the Senior
  Channel
  Manager at Spain, asking her about how to become a partner from a month
  ago
  until now. Do you guess the answer to my demand? NO ANSWER. Seems that
  they
  have the partners list full and don't want new ones. This is
 frustrating.
  I'm selling their product. I'm convincing their clients to continue on
 the
  Remedy way. I'm an active member of the Remedy's community. I
 conforming a
  team of developers. And, What I obtain? Nothing.
 
  Sincerely I think that my Remedy team is outstanding. We are creating
 what
  other partners previously said to the client that was impossible. In
 fact
  one big client decided to move out from Remedy after believing that the
  product was a completely failure, and this was only because the
 deployment
  made by other partner. We rescued this client, re-deploying it,
  customizing
  it to their needs and obtaining a good feedback. So... I'm not asking
  about
  What needs to be done to become a partner, but, what needs to be done to
  obtain a telephone call from the channel manager or anyone that can talk
  about partnership?
 
  Sometimes I think that this link is a kind of Western Wall, where we
 can
  write our wishes and prays...
 
  Regards,
 
  Jose Huerta
  http://theremedyforit.com/
 
 
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-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: BMC proxy fight - Elliot Mgmt

2012-06-20 Thread pritch

Annual meeting is July 25, so I wouldn't expect any fireworks until around 
then.  The interesting thing is one of the votes on the agenda is:

5. TO VOTE ON A STOCKHOLDER PROPOSAL SUBMITTED BY ELLIOTT ASSOCIATES, L.P. AND 
ELLIOTT INTERNATIONAL, L.P. REGARDING THE REPEAL OF PROVISIONS OR AMENDMENTS OF 
THE COMPANY'S AMENDED AND RESTATED BYLAWS, AS SET FORTH IN THE PROXY STATEMENT.

While there's no other details that I can find, I'm assuming this is the repeal 
of the poison pill amendment that was adopted by the board.  Will be 
interesting to see how the stockholders feel.

- Original Message -
From: Kelly Logan kelly.lo...@proquest.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, June 20, 2012 9:11:52 AM
Subject: BMC proxy fight - Elliot Mgmt

** 


Regarding the links that Joel noted (see below), does anyone else have some 
insight into the accusations made by Elliot Mgmt? Personally, I’m glad that BMC 
did not completely lose themselves in SaaS, what I see as another ‘bubble’ 
technology that will be bursting in the next few years as companies realize how 
little value they get from most SaaS vendors, and how much they have to spend 
to do even the most basic customization. What are opinions on the sales and 
other issues? Any sales/partners that would like to chime in on this? 

  

** 

This may explain the silence: 

http://www.informationweek.com/news/software/infrastructure/240002100 

http://www.marketwatch.com/story/bmc-software-responds-to-elliott-managements-letter-2012-05-21
 

http://www.marketwatch.com/story/elliott-files-definitive-proxy-statement-for-bmc-software-2012-06-14
 

http://blogs.wsj.com/deals/2012/06/12/bmc-software-fights-back-against-elliott-says-its-not-for-sale/
 

  

Joel 

Joel Sender    jdsen...@earthlink.net     310.829.5552 

  

  

Kelly Logan , Sr. Systems Administrator (Remedy, Planview), GMS 

ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777 

kelly.lo...@proquest.com 

www.proquest.com 

  

ProQuest ...Start here. 2010 InformationWeek 500 Top Innovator 

  

P Please consider the environment before printing this email. 

  

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer . 

  _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

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Re: To be or not to be a BMC partner

I really fail to see why they should charge a prospective reseller those 
large chunks of change to be a reseller. The way I see it is that, every 
reseller no matter what the sale conversion ratio is, be it 1 in every 10 
years or 1 every quarter - its still a sale. And its not a sale of something 
that just costs a few thousand dollars.. Its usually touching the million 
dollars.. Does it cost BMC any money to add a reseller to its list? Not 
really. It only costs them when they support you through the sales process. 
So if they could have just 2 categories, supported and unsupported 
resellers, they could probably hit that one odd sale that they might never 
make, by adding resellers who wish to not be supported through the sales 
process..


IMHO those fees for resellers should be charged only to those onboard 
seeking BMC Professional Sales services through the process of converting a 
warm prospect into a sale.. But if a reseller decides he has what it takes 
to take it to the end by himself, I do not see the point in why he has to 
still pay those $'s. Its probably discouraging a good percentage of 
knowledgeable SME's who would have liked to play a role of a reseller, from 
doing so.


So I wonder what the BMC justification is for those fees for a company or 
individual who would wish to be a reseller but would not require their 
professional services while going through a sales process..


Joe

-Original Message- 
From: Misi Mladoniczky
Sent: Wednesday, June 20, 2012 4:47 AM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Re: To be or not to be a BMC partner

Hi Jose,

I am not surprised. I think that BMC has been trying to drop any resellers 
not doing their quota for many years. I have a group of friends that has 
been doing full time Remedy-consulting for 10+ years, and BMC still has not 
seemed interested in having them as a full blown (VAR) reseller.


There are other types of partnerships than reseller. For example Tech 
alliance if you have 3rd party products that add on to the BMC product line. 
In that case you more or less pay the fee to get on board.


Why do you want to be a partner anyway? If it is access to product support 
and upgrades you are after, it might be cheaper and easier.


When I started working with Remedy some 17+ years ago, the reseller where I 
was working got 70% of the revenue from product sales, and 30% from support 
and consulting. It is definitely not like that any more...


   Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.


Hi listers,

How difficult is to become a BMC partner?

Well, Two months ago I expected that BMC will be glad to increase their 
partnership list. Of course they need to guarantee a quality level on their 
partners. I assume it. But I expected that they will provide you a road-map 
to demonstrate your own value as a potential partner.


Seems that I was completely wrong. I'm trying to contact the Senior Channel 
Manager at Spain, asking her about how to become a partner from a month ago 
until now. Do you guess the answer to my demand? NO ANSWER. Seems that they 
have the partners list full and don't want new ones. This is frustrating. 
I'm selling their product. I'm convincing their clients to continue on the 
Remedy way. I'm an active member of the Remedy's community. I conforming a 
team of developers. And, What I obtain? Nothing.


Sincerely I think that my Remedy team is outstanding. We are creating what 
other partners previously said to the client that was impossible. In fact 
one big client decided to move out from Remedy after believing that the 
product was a completely failure, and this was only because the deployment 
made by other partner. We rescued this client, re-deploying it, customizing 
it to their needs and obtaining a good feedback. So... I'm not asking about 
What needs to be done to become a partner, but, what needs to be done to 
obtain a telephone call from the channel manager or anyone that can talk 
about partnership?


Sometimes I think that this link is a kind of Western Wall, where we can 
write our wishes and prays...


Regards,

Jose Huerta
http://theremedyforit.com/ 


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Re: To be or not to be a BMC partner


No speak Spanish :-)

Just kidding

Joe

From: Jose Huerta 
Sent: Wednesday, June 20, 2012 4:50 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: To be or not to be a BMC partner

** Hola Álvaro, 

Jose Huerta soy yo. ¿Qué es lo que necesitas?

Saludos,

Jose Huerta
http://theremedyforit.com/ 


On Wed, Jun 20, 2012 at 10:00 AM, ALVARO VALDES LOZANO aval...@caser.es wrote:

  ** 
  ¿Sabes quién son estos de José Huerta?






ALVARO VALDES LOZANO
SISTEMAS DE INFORMACION
CONTROLLER DE SISTEMAS INFORMÁTICOS
AVENIDA BURGOS, 109 - MADRID - 28050
Tel: 912146934

  Antes de imprimir este correo electrónico piense bien si es necesario 
hacerlo: el medioambiente es cosa de todos.



  ADVERTENCIA LEGAL:

  Este correo electrónico, y en su caso, cualquier fichero anexo al mismo, 
contiene información de carácter confidencial, exclusivamente dirigida a su 
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eventuales daños o pérdidas que pueda ocasionar la recepción del mismo. 



  De: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] En nombre de Support
  Enviado el: miércoles, 20 de junio de 2012 9:55
  Para: arslist@ARSLIST.ORG
  Asunto: Re: To be or not to be a BMC partner



  ** 

  I don't think John is kidding   They also asked us for money (not that 
much, though ...) 

  On 19/06/2012 23:52, Jose Huerta wrote: 

  ** You're kidding me! 






  On Tue, Jun 19, 2012 at 11:28 PM, John Sundberg 
john.sundb...@kineticdata.com wrote:

  ** Hmmm  



  They asked us for $35,000.



  -John







  On Tue, Jun 19, 2012 at 4:27 PM, Sanford, Claire 
claire.sanf...@memorialhermann.org wrote:

  ** 

  Back in the “dark days”…  the bigblackuglybird days… they just wanted your 
money to become a partner…  One person told me they just had to pay “P” $10K 
and they were a partner.



  From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
  Sent: Tuesday, June 19, 2012 3:49 PM


  To: arslist@ARSLIST.ORG
  Subject: Re: To be or not to be a BMC partner



  ** 

  I'm no expert but I'm sure it comes down to dollars. They want to know how 
much you make and how much you can make for them. That, coupled with how many 
certified people you have and probably other financially driven factors will 
probably determine if you're a candidate. 

  I suppose at the end of the day, it's business so remember that an don't take 
it personal. I'm sure they all appreciate your love for the product. 

  Just my 2 cents. 

  Sent from my iPhone


  On Jun 19, 2012, at 3:39 PM, Jose Huerta jose.hue...@sm2baleares.es wrote:

** Hi listers,



How difficult is to become a BMC partner? 



Well, Two months ago I expected that BMC will be glad to increase their 
partnership list. Of course they need to guarantee a quality level on their 
partners. I assume it. But I expected that they will provide you a road-map to 
demonstrate your own value as a potential partner.



Seems that I was completely wrong. I'm trying to contact the Senior Channel 
Manager at Spain, asking her about how to become a partner from a month ago 
until now. Do you guess the answer to my demand? NO ANSWER. Seems that they 
have the partners list full and don't want new ones. This is frustrating. I'm 
selling their product. I'm convincing their clients to continue on the Remedy 
way. I'm an active member of the Remedy's community. I conforming a team of 
developers. And, What I obtain? Nothing. 



Sincerely I think that my Remedy team is outstanding. We are creating what 
other partners previously said to the client that was impossible. In fact one 
big client decided to move out from Remedy after believing that the product was 
a completely failure, and this was only because the deployment made by other 
partner. We rescued this client, re-deploying it, customizing it to their needs 
and obtaining a good feedback. So... I'm not asking about What needs to be done 
to become a partner, but, what needs to be done to obtain a telephone call from 
the channel manager or anyone that can talk about partnership?



Sometimes I think that this link is a kind of Western Wall, where we can 
write our wishes and prays...



Regards,



Jose Huerta

http://theremedyforit.com/ 

_attend WWRUG12

Re: BMC proxy fight - Elliot Mgmt

2012-06-20 Thread Rick Cook

I am wondering what Elliott's end game is. Are they simply trying to make
stock they own more valuable, or do they have MA ideas? Their actions
thus far could lead in either direction.

Rick
On Jun 20, 2012 9:55 AM, pritch pri...@ptd.net wrote:

Annual meeting is July 25, so I wouldn't expect any fireworks until around
then. The interesting thing is one of the votes on the agenda is:

5. TO VOTE ON A STOCKHOLDER PROPOSAL SUBMITTED BY ELLIOTT ASSOCIATES, L.P.
AND ELLIOTT INTERNATIONAL, L.P. REGARDING THE REPEAL OF PROVISIONS OR
AMENDMENTS OF THE COMPANY'S AMENDED AND RESTATED BYLAWS, AS SET FORTH IN
THE PROXY STATEMENT.

While there's no other details that I can find, I'm assuming this is the
repeal of the poison pill amendment that was adopted by the board. Will be
interesting to see how the stockholders feel.

- Original Message -
From: Kelly Logan kelly.lo...@proquest.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, June 20, 2012 9:11:52 AM
Subject: BMC proxy fight - Elliot Mgmt

Regarding the links that Joel noted (see below), does anyone else have
some insight into the accusations made by Elliot Mgmt? Personally, I’m glad
that BMC did not completely lose themselves in SaaS, what I see as another
‘bubble’ technology that will be bursting in the next few years as
companies realize how little value they get from most SaaS vendors, and how
much they have to spend to do even the most basic customization. What are
opinions on the sales and other issues? Any sales/partners that would like
to chime in on this?

This may explain the silence:

http://www.informationweek.com/news/software/infrastructure/240002100

http://www.marketwatch.com/story/bmc-software-responds-to-elliott-managements-letter-2012-05-21

http://www.marketwatch.com/story/elliott-files-definitive-proxy-statement-for-bmc-software-2012-06-14

http://blogs.wsj.com/deals/2012/06/12/bmc-software-fights-back-against-elliott-says-its-not-for-sale/

Joel

Joel Senderjdsen...@earthlink.net 310.829.5552

Kelly Logan , Sr. Systems Administrator (Remedy, Planview), GMS

ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI
48106-1346 USA | 734.997.4777

kelly.lo...@proquest.com

www.proquest.com

ProQuest ...Start here. 2010 InformationWeek 500 Top Innovator

P Please consider the environment before printing this email.

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the sender, and
delete the message from your computer .

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: To be or not to be a BMC partner

Sorry, I though that it was a direct mail. Later I noticed that I sent it
to the entire list.



Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

 http://www.sm2baleares.es/

SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

  http://es-es.facebook.com/pages/SM2-Baleares/158608627954
  http://twitter.com/#!/SM2Baleares
 http://www.linkedin.com/company/sm2-baleares

La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.



On Wed, Jun 20, 2012 at 3:59 PM, Joe Martin D'Souza jdso...@shyle.netwrote:

 **

 No speak Spanish :-)

 Just kidding

 Joe

  *From:* Jose Huerta jose.hue...@sm2baleares.es
 *Sent:* Wednesday, June 20, 2012 4:50 AM
 *Newsgroups:* public.remedy.arsystem.general
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: To be or not to be a BMC partner

 ** Hola Álvaro,

 Jose Huerta soy yo. ¿Qué es lo que necesitas?

 Saludos,

 Jose Huerta
 http://theremedyforit.com/

 On Wed, Jun 20, 2012 at 10:00 AM, ALVARO VALDES LOZANO 
 aval...@caser.eswrote:

 **

 ¿Sabes quién son estos de José Huerta?

 



 *[image: CASER Seguros]*
 *
   ALVARO VALDES LOZANO
 *
   SISTEMAS DE INFORMACION
   CONTROLLER DE SISTEMAS INFORMÁTICOS
   AVENIDA BURGOS, 109 - MADRID - 28050
   Tel: 912146934


 Antes de imprimir este correo electrónico piense bien si es necesario
 hacerlo: el medioambiente es cosa de todos.



 ADVERTENCIA LEGAL:

 Este correo electrónico, y en su caso, cualquier fichero anexo al mismo,
 contiene información de carácter confidencial, exclusivamente dirigida a su
 destinatario, salvo error u omisión involuntarios. Queda prohibida su
 divulgación, copia o distribución a terceros, sin la previa autorización
 por escrito de su remitente. En el caso de haber recibido este mensaje por
 error, se ruega comunique esta circunstancia mediante su reenvío a la
 dirección electrónica del remitente y proceda a su eliminación, así como la
 de cualquier documento adjunto al mismo.

 La Compañía ha adoptado todas las medidas a su alcance para impedir la
 implantación de virus informáticos en este correo y su documentación
 adjunta hasta el momento de su emisión, sin que asuma responsabilidad
 alguna por los eventuales daños o pérdidas que pueda ocasionar la recepción
 del mismo.



 *De:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *En nombre de *Support
 *Enviado el:* miércoles, 20 de junio de 2012 9:55
 *Para:* arslist@ARSLIST.ORG
 *Asunto:* Re: To be or not to be a BMC partner

 

 ** 

 I don't think John is kidding   They also asked us for money (not
 that much, though ...) 

 On 19/06/2012 23:52, Jose Huerta wrote: 

 ** You're kidding me! 




 

 On Tue, Jun 19, 2012 at 11:28 PM, John Sundberg 
 john.sundb...@kineticdata.com wrote:

 ** Hmmm  

 

 They asked us for $35,000.

 

 -John

 

 

 

 On Tue, Jun 19, 2012 at 4:27 PM, Sanford, Claire 
 claire.sanf...@memorialhermann.org wrote:

 ** 

 Back in the “dark days”…  the bigblackuglybird days… they just wanted
 your money to become a partner…  One person told me they just had to pay
 “P” $10K and they were a partner.

 

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury
 *Sent:* Tuesday, June 19, 2012 3:49 PM


 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: To be or not to be a BMC partner

 

 ** 

 I'm no expert but I'm sure it comes down to dollars. They want to know
 how much you make and how much you can make for them. That, coupled with
 how many certified people you have and probably other financially driven
 factors will probably determine if you're a candidate. 

 I suppose at the end of the day, it's business so remember that an don't
 take it personal. I'm sure they all appreciate your love for the product.
 

 Just my 2 cents.

 Sent from my iPhone


 On Jun 19, 2012, at 3:39 PM, Jose Huerta jose.hue...@sm2baleares.es
 wrote:

  ** Hi listers,

 

 How difficult is to become a BMC partner? 

 

 Well, Two months ago I expected that BMC will be glad to increase their
 partnership list. Of course they need to guarantee a quality level on their
 partners. I assume it. But I expected that they will provide you a road-map
 to demonstrate your own value as a potential partner.

 

 Seems that I was

Re: BMC proxy fight - Elliot Mgmt

2012-06-20 Thread Campbell, Paul (Paul)

There goes the neighborhood!  I hope this doesn't turn out like the Peregrine 
purchase of Remedy!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Wednesday, June 20, 2012 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC proxy fight - Elliot Mgmt

Annual meeting is July 25, so I wouldn't expect any fireworks until around 
then.  The interesting thing is one of the votes on the agenda is:

5. TO VOTE ON A STOCKHOLDER PROPOSAL SUBMITTED BY ELLIOTT ASSOCIATES, L.P. AND 
ELLIOTT INTERNATIONAL, L.P. REGARDING THE REPEAL OF PROVISIONS OR AMENDMENTS OF 
THE COMPANY'S AMENDED AND RESTATED BYLAWS, AS SET FORTH IN THE PROXY STATEMENT.

While there's no other details that I can find, I'm assuming this is the repeal 
of the poison pill amendment that was adopted by the board.  Will be 
interesting to see how the stockholders feel.

- Original Message -
From: Kelly Logan kelly.lo...@proquest.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, June 20, 2012 9:11:52 AM
Subject: BMC proxy fight - Elliot Mgmt

** 

Regarding the links that Joel noted (see below), does anyone else have some 
insight into the accusations made by Elliot Mgmt? Personally, I’m glad that BMC 
did not completely lose themselves in SaaS, what I see as another ‘bubble’ 
technology that will be bursting in the next few years as companies realize how 
little value they get from most SaaS vendors, and how much they have to spend 
to do even the most basic customization. What are opinions on the sales and 
other issues? Any sales/partners that would like to chime in on this? 

** 

This may explain the silence: 

http://www.informationweek.com/news/software/infrastructure/240002100 

http://www.marketwatch.com/story/bmc-software-responds-to-elliott-managements-letter-2012-05-21

http://www.marketwatch.com/story/elliott-files-definitive-proxy-statement-for-bmc-software-2012-06-14

http://blogs.wsj.com/deals/2012/06/12/bmc-software-fights-back-against-elliott-says-its-not-for-sale/

Joel 

Joel Sender    jdsen...@earthlink.net     310.829.5552 

Kelly Logan , Sr. Systems Administrator (Remedy, Planview), GMS 

ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777 

kelly.lo...@proquest.com 

www.proquest.com 

ProQuest ...Start here. 2010 InformationWeek 500 Top Innovator 

P Please consider the environment before printing this email. 

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer . 

  _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: To be or not to be a BMC partner

I was just joking anyways – it kind of looked amusing to see a written Spanish 
conversation on a mostly English speaking list..

From: Jose Huerta 
Sent: Wednesday, June 20, 2012 10:02 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: To be or not to be a BMC partner

** Sorry, I though that it was a direct mail. Later I noticed that I sent it to 
the entire list. 

  Jose M. Huerta
  Project Manager

  Movil: 661 665 088

  Telf.: 971 75 03 24

  Fax: 971 75 07 94

  SM2 Baleares S.A.
  C/Rita Levi 

  Edificio SM2 Parc Bit

  07121 Palma de Mallorca

La información contenida en este mensaje de correo electrónico es confidencial. 
La misma, es enviada con la intención de que únicamente sea leída por la 
persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas 
no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por 
la misma vía, se abstenga de realizar copias del mensaje o remitirlo o 
entregarlo a otra persona y proceda a borrarlo de inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es 
necesario.

On Wed, Jun 20, 2012 at 3:59 PM, Joe Martin D'Souza jdso...@shyle.net wrote:

  ** 

  No speak Spanish :-)

  Just kidding

  Joe

  From: Jose Huerta 
  Sent: Wednesday, June 20, 2012 4:50 AM
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Subject: Re: To be or not to be a BMC partner

  ** Hola Álvaro, 

  Jose Huerta soy yo. ¿Qué es lo que necesitas?

  Saludos,

  Jose Huerta
  http://theremedyforit.com/ 

  On Wed, Jun 20, 2012 at 10:00 AM, ALVARO VALDES LOZANO aval...@caser.es 
wrote:

** 
¿Sabes quién son estos de José Huerta?

  ALVARO VALDES LOZANO
  SISTEMAS DE INFORMACION
  CONTROLLER DE SISTEMAS INFORMÁTICOS
  AVENIDA BURGOS, 109 - MADRID - 28050
  Tel: 912146934

Antes de imprimir este correo electrónico piense bien si es necesario 
hacerlo: el medioambiente es cosa de todos.

ADVERTENCIA LEGAL:

Este correo electrónico, y en su caso, cualquier fichero anexo al mismo, 
contiene información de carácter confidencial, exclusivamente dirigida a su 
destinatario, salvo error u omisión involuntarios. Queda prohibida su 
divulgación, copia o distribución a terceros, sin la previa autorización por 
escrito de su remitente. En el caso de haber recibido este mensaje por error, 
se ruega comunique esta circunstancia mediante su reenvío a la dirección 
electrónica del remitente y proceda a su eliminación, así como la de cualquier 
documento adjunto al mismo.

La Compañía ha adoptado todas las medidas a su alcance para impedir la 
implantación de virus informáticos en este correo y su documentación adjunta 
hasta el momento de su emisión, sin que asuma responsabilidad alguna por los 
eventuales daños o pérdidas que pueda ocasionar la recepción del mismo. 

De: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] En nombre de Support
Enviado el: miércoles, 20 de junio de 2012 9:55
Para: arslist@ARSLIST.ORG
Asunto: Re: To be or not to be a BMC partner

** 

I don't think John is kidding   They also asked us for money (not that 
much, though ...) 

On 19/06/2012 23:52, Jose Huerta wrote: 

** You're kidding me! 

On Tue, Jun 19, 2012 at 11:28 PM, John Sundberg 
john.sundb...@kineticdata.com wrote:

** Hmmm  

They asked us for $35,000.

-John

On Tue, Jun 19, 2012 at 4:27 PM, Sanford, Claire 
claire.sanf...@memorialhermann.org wrote:

** 

Back in the “dark days”…  the bigblackuglybird days… they just wanted your 
money to become a partner…  One person told me they just had to pay “P” $10K 
and they were a partner.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Tuesday, June 19, 2012 3:49 PM

To: arslist@ARSLIST.ORG
Subject: Re: To be or not to be a BMC partner

** 

I'm no expert but I'm sure it comes down to dollars. They want to know how 
much you make and how much you can make for them. That, coupled with how many 
certified people you have and probably other financially driven factors will 
probably determine if you're a candidate. 

I suppose at the end of the day, it's business so remember that an don't 
take it personal. I'm sure they all appreciate your love for the product. 

Just my 2 cents. 

Sent from my iPhone

On Jun 19, 2012, at 3:39 PM, Jose Huerta jose.hue...@sm2baleares.es wrote:

  ** Hi listers,

  How difficult is to become a BMC partner? 

  Well, Two months ago I expected that BMC will be glad to increase their 
partnership list. Of course they need to guarantee a quality level on their 
partners. I assume it. But I expected that they will provide you a

Re: BMC proxy fight - Elliot Mgmt

2012-06-20 Thread Rick Cook

Oh, I don't know about that. It would seem that BMC is a more attractive
acquisition target if it remains undervalued. If Elliott is successful in
what it *says* it wants to do, who wants to buy a company selling for full
price/value when it could have been had for less?

Rick
On Jun 20, 2012 10:15 AM, Campbell, Paul (Paul) p...@avaya.com wrote:

There goes the neighborhood! I hope this doesn't turn out like the
Peregrine purchase of Remedy!

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Wednesday, June 20, 2012 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC proxy fight - Elliot Mgmt

Annual meeting is July 25, so I wouldn't expect any fireworks until around
then. The interesting thing is one of the votes on the agenda is:

While there's no other details that I can find, I'm assuming this is the
repeal of the poison pill amendment that was adopted by the board. Will be
interesting to see how the stockholders feel.

- Original Message -
From: Kelly Logan kelly.lo...@proquest.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, June 20, 2012 9:11:52 AM
Subject: BMC proxy fight - Elliot Mgmt

This may explain the silence:

http://www.informationweek.com/news/software/infrastructure/240002100

http://www.marketwatch.com/story/bmc-software-responds-to-elliott-managements-letter-2012-05-21

http://www.marketwatch.com/story/elliott-files-definitive-proxy-statement-for-bmc-software-2012-06-14

http://blogs.wsj.com/deals/2012/06/12/bmc-software-fights-back-against-elliott-says-its-not-for-sale/

Joel

Joel Senderjdsen...@earthlink.net 310.829.5552

Kelly Logan , Sr. Systems Administrator (Remedy, Planview), GMS

ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI
48106-1346 USA | 734.997.4777

kelly.lo...@proquest.com

www.proquest.com

ProQuest ...Start here. 2010 InformationWeek 500 Top Innovator

P Please consider the environment before printing this email.

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the sender, and
delete the message from your computer .

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: BMC proxy fight - Elliot Mgmt

2012-06-20 Thread Pierson, Shawn

I've seen these types of situations play out before, and basically what 
generally happens is one of two things:  1) the management of the corporation 
makes some changes to take the wind out of the sails of the activist 
investor(s), or 2) the management of the corporation is replaced by people 
chosen by the activist investors.  It's clear that Elliot Management has no 
interest in what BMC does, and is completely focused on the stock price going 
up so they can sell and make a profit as quickly as possible.  Based on what 
I've seen in the news, it doesn't look like BMC's senior management is budging 
even an inch, and it's likely that folks from Elliot have been focused on 
getting the institutional stock holders on board with a sale.

Personally, I think a sale could be a good thing (or it could be terrible, but 
I prefer to be optimistic.)  Dell, for example, has nothing like BMC's toolset, 
so it wouldn't be a matter of trying to kill off Remedy or anything else if 
they bought it.  IBM I would be a little less positive about since they 
supposedly have a competitor to Remedy with some modules of Tivoli, and Oracle 
is too complex to say one way or another at this point.  In any case, I think 
Remedy itself is a strong enough product someone would have to be extremely 
foolish (like Peregrine's management) to try to get rid of it.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, June 20, 2012 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC proxy fight - Elliot Mgmt

**

I am wondering what Elliott's end game is.  Are they simply trying to make 
stock they own more valuable, or do they have MA ideas?  Their actions thus 
far could lead in either direction.

Rick
On Jun 20, 2012 9:55 AM, pritch pri...@ptd.netmailto:pri...@ptd.net wrote:
Annual meeting is July 25, so I wouldn't expect any fireworks until around 
then.  The interesting thing is one of the votes on the agenda is:

5. TO VOTE ON A STOCKHOLDER PROPOSAL SUBMITTED BY ELLIOTT ASSOCIATES, L.P. AND 
ELLIOTT INTERNATIONAL, L.P. REGARDING THE REPEAL OF PROVISIONS OR AMENDMENTS OF 
THE COMPANY'S AMENDED AND RESTATED BYLAWS, AS SET FORTH IN THE PROXY STATEMENT.

While there's no other details that I can find, I'm assuming this is the repeal 
of the poison pill amendment that was adopted by the board.  Will be 
interesting to see how the stockholders feel.

- Original Message -
From: Kelly Logan kelly.lo...@proquest.commailto:kelly.lo...@proquest.com
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Sent: Wednesday, June 20, 2012 9:11:52 AM
Subject: BMC proxy fight - Elliot Mgmt

**


Regarding the links that Joel noted (see below), does anyone else have some 
insight into the accusations made by Elliot Mgmt? Personally, I'm glad that BMC 
did not completely lose themselves in SaaS, what I see as another 'bubble' 
technology that will be bursting in the next few years as companies realize how 
little value they get from most SaaS vendors, and how much they have to spend 
to do even the most basic customization. What are opinions on the sales and 
other issues? Any sales/partners that would like to chime in on this?



**

This may explain the silence:

http://www.informationweek.com/news/software/infrastructure/240002100

http://www.marketwatch.com/story/bmc-software-responds-to-elliott-managements-letter-2012-05-21

http://www.marketwatch.com/story/elliott-files-definitive-proxy-statement-for-bmc-software-2012-06-14

http://blogs.wsj.com/deals/2012/06/12/bmc-software-fights-back-against-elliott-says-its-not-for-sale/



Joel

Joel Senderjdsen...@earthlink.netmailto:jdsen...@earthlink.net 
310.829.5552tel:310.829.5552





Kelly Logan , Sr. Systems Administrator (Remedy, Planview), GMS

ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777tel:734.997.4777

kelly.lo...@proquest.commailto:kelly.lo...@proquest.com

www.proquest.comhttp://www.proquest.com



ProQuest ...Start here. 2010 InformationWeek 500 Top Innovator



P Please consider the environment before printing this email.



This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer .

  _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the 
Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at 
www.arslist.orghttp://www.arslist.org
attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the 
Answers Are
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link,

WWRUG presentation

Hi,

Currently we are considering to go to WWRUG12. My question is: If I submit
a paper proposal and it is accepted, can I save the fees? Or it is now too
late?

Regards,

Jose Huerta
http://theremedyforit.com/

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Re: BMC proxy fight - Elliot Mgmt

2012-06-20 Thread pritch

Then again, here's a link from about 45 minutes ago :

http://finance.yahoo.com/news/elliott-presents-analysis-outlining-multiple-141700446.html

- Original Message -
From: Paul Campbell (Paul) p...@avaya.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, June 20, 2012 10:13:54 AM
Subject: Re: BMC proxy fight - Elliot Mgmt

There goes the neighborhood!  I hope this doesn't turn out like the Peregrine 
purchase of Remedy!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Wednesday, June 20, 2012 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC proxy fight - Elliot Mgmt

Annual meeting is July 25, so I wouldn't expect any fireworks until around 
then.  The interesting thing is one of the votes on the agenda is:

5. TO VOTE ON A STOCKHOLDER PROPOSAL SUBMITTED BY ELLIOTT ASSOCIATES, L.P. AND 
ELLIOTT INTERNATIONAL, L.P. REGARDING THE REPEAL OF PROVISIONS OR AMENDMENTS OF 
THE COMPANY'S AMENDED AND RESTATED BYLAWS, AS SET FORTH IN THE PROXY STATEMENT.

While there's no other details that I can find, I'm assuming this is the repeal 
of the poison pill amendment that was adopted by the board.  Will be 
interesting to see how the stockholders feel.

- Original Message -
From: Kelly Logan kelly.lo...@proquest.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, June 20, 2012 9:11:52 AM
Subject: BMC proxy fight - Elliot Mgmt

** 

Regarding the links that Joel noted (see below), does anyone else have some 
insight into the accusations made by Elliot Mgmt? Personally, I’m glad that BMC 
did not completely lose themselves in SaaS, what I see as another ‘bubble’ 
technology that will be bursting in the next few years as companies realize how 
little value they get from most SaaS vendors, and how much they have to spend 
to do even the most basic customization. What are opinions on the sales and 
other issues? Any sales/partners that would like to chime in on this? 

** 

This may explain the silence: 

http://www.informationweek.com/news/software/infrastructure/240002100 

http://www.marketwatch.com/story/bmc-software-responds-to-elliott-managements-letter-2012-05-21

http://www.marketwatch.com/story/elliott-files-definitive-proxy-statement-for-bmc-software-2012-06-14

http://blogs.wsj.com/deals/2012/06/12/bmc-software-fights-back-against-elliott-says-its-not-for-sale/

Joel 

Joel Sender    jdsen...@earthlink.net     310.829.5552 

Kelly Logan , Sr. Systems Administrator (Remedy, Planview), GMS 

ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777 

kelly.lo...@proquest.com 

www.proquest.com 

ProQuest ...Start here. 2010 InformationWeek 500 Top Innovator 

P Please consider the environment before printing this email. 

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer . 

  _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Re: WWRUG presentation

We are accepting submissions until the end of the month, go to www.wwrug12.com 

 

On the right is Latest News and under that is Call for Papers.

 

If your paper is accepted one presenter per presentation gets in free.

 

Given your company is planning to be a BMC partner etc. you might want to 
consider raising your profile

with some sort of sponsorship at the conference, or a booth or kiosk.

 

I should also remind people that the conference fee goes up as of July 1st.

Costs are higher in California so the current fee is a bargain,

after July 1st  it is just really good value for money.

 

Daniel

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: June 20, 2012 10:22 AM
To: arslist@ARSLIST.ORG
Subject: WWRUG presentation

 

** Hi,

 

Currently we are considering to go to WWRUG12. My question is: If I submit a 
paper proposal and it is accepted, can I save the fees? Or it is now too late?

 

Regards,

 

Jose Huerta

http://theremedyforit.com/ 

 

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 


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Microsoft Network Loadbalancing with Midtier and AR-Server Group

2012-06-20 Thread Tobias Ziegler

Hi listers,

 

we plan to implement ITSM 7.6.04 with 3 Midtier servers and an AR-Server
Group of 2 AR Servers.

As we do not have a hardware loadbalancer available we try to figure out
if software loadbalancing is a possibility.

Do you have experience with Microsoft NLB in an ITSM environment? Does
it work without any problems? Or do you alternatively prefer a specific
product of Vmware virtual loadbalancing appliance?

 

I would be happy about any comments.

 

Regards,

Tobi


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Re: BMC proxy fight - Elliot Mgmt

2012-06-20 Thread Pruitt, Christopher (Bank of America Account)

That one just confuses me. First paragraph says major stock holder, then the 
text says 6.5%

That means 93.5% of stockholders aren't them, why does the system allow the 
hair on the tail to wag the dog?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: June 20, 2012 10:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC proxy fight - Elliot Mgmt

Then again, here's a link from about 45 minutes ago :

http://finance.yahoo.com/news/elliott-presents-analysis-outlining-multiple-141700446.html


- Original Message -
From: Paul Campbell (Paul) p...@avaya.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, June 20, 2012 10:13:54 AM
Subject: Re: BMC proxy fight - Elliot Mgmt

There goes the neighborhood!  I hope this doesn't turn out like the Peregrine 
purchase of Remedy!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Wednesday, June 20, 2012 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC proxy fight - Elliot Mgmt

Annual meeting is July 25, so I wouldn't expect any fireworks until around 
then.  The interesting thing is one of the votes on the agenda is:

5. TO VOTE ON A STOCKHOLDER PROPOSAL SUBMITTED BY ELLIOTT ASSOCIATES, L.P. AND 
ELLIOTT INTERNATIONAL, L.P. REGARDING THE REPEAL OF PROVISIONS OR AMENDMENTS OF 
THE COMPANY'S AMENDED AND RESTATED BYLAWS, AS SET FORTH IN THE PROXY STATEMENT.

While there's no other details that I can find, I'm assuming this is the repeal 
of the poison pill amendment that was adopted by the board.  Will be 
interesting to see how the stockholders feel.

- Original Message -
From: Kelly Logan kelly.lo...@proquest.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, June 20, 2012 9:11:52 AM
Subject: BMC proxy fight - Elliot Mgmt

** 


Regarding the links that Joel noted (see below), does anyone else have some 
insight into the accusations made by Elliot Mgmt? Personally, I m glad that BMC 
did not completely lose themselves in SaaS, what I see as another  bubble  
technology that will be bursting in the next few years as companies realize how 
little value they get from most SaaS vendors, and how much they have to spend 
to do even the most basic customization. What are opinions on the sales and 
other issues? Any sales/partners that would like to chime in on this? 

  

** 

This may explain the silence: 

http://www.informationweek.com/news/software/infrastructure/240002100 

http://www.marketwatch.com/story/bmc-software-responds-to-elliott-managements-letter-2012-05-21
 

http://www.marketwatch.com/story/elliott-files-definitive-proxy-statement-for-bmc-software-2012-06-14
 

http://blogs.wsj.com/deals/2012/06/12/bmc-software-fights-back-against-elliott-says-its-not-for-sale/
 

  

Joel 

Joel Senderjdsen...@earthlink.net 310.829.5552 

  

  

Kelly Logan , Sr. Systems Administrator (Remedy, Planview), GMS 

ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777 

kelly.lo...@proquest.com 

www.proquest.com 

  

ProQuest ...Start here. 2010 InformationWeek 500 Top Innovator 

  

P Please consider the environment before printing this email. 

  

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer . 

  _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

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Re: BMC proxy fight - Elliot Mgmt

2012-06-20 Thread Pierson, Shawn

Most of the stock is held by non-BMC folks.  According to 
http://finance.yahoo.com/q/mh?s=BMC+Major+Holders it says that 91% of the 
shares are held by institutional and mutual fund owners.  For example, the top 
mutual fund holder according to that is DODGE  COX STOCK FUND which has 5.10% 
of the outstanding shares (8,215,140.)  Compare that with Bob Beauchamp, who 
has 658,211 shares.  6.5% is a huge amount, and the different investor groups 
that make up that 91% are more likely to sympathize with Elliot Management than 
with BMC's internal management.

Thanks,

Shawn Pierson 
Remedy Developer | Energy Transfer


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, June 20, 2012 10:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC proxy fight - Elliot Mgmt

That one just confuses me. First paragraph says major stock holder, then the 
text says 6.5%

That means 93.5% of stockholders aren't them, why does the system allow the 
hair on the tail to wag the dog?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: June 20, 2012 10:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC proxy fight - Elliot Mgmt

Then again, here's a link from about 45 minutes ago :

http://finance.yahoo.com/news/elliott-presents-analysis-outlining-multiple-141700446.html


- Original Message -
From: Paul Campbell (Paul) p...@avaya.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, June 20, 2012 10:13:54 AM
Subject: Re: BMC proxy fight - Elliot Mgmt

There goes the neighborhood!  I hope this doesn't turn out like the Peregrine 
purchase of Remedy!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Wednesday, June 20, 2012 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC proxy fight - Elliot Mgmt

Annual meeting is July 25, so I wouldn't expect any fireworks until around 
then.  The interesting thing is one of the votes on the agenda is:

5. TO VOTE ON A STOCKHOLDER PROPOSAL SUBMITTED BY ELLIOTT ASSOCIATES, L.P. AND 
ELLIOTT INTERNATIONAL, L.P. REGARDING THE REPEAL OF PROVISIONS OR AMENDMENTS OF 
THE COMPANY'S AMENDED AND RESTATED BYLAWS, AS SET FORTH IN THE PROXY STATEMENT.

While there's no other details that I can find, I'm assuming this is the repeal 
of the poison pill amendment that was adopted by the board.  Will be 
interesting to see how the stockholders feel.

- Original Message -
From: Kelly Logan kelly.lo...@proquest.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, June 20, 2012 9:11:52 AM
Subject: BMC proxy fight - Elliot Mgmt

** 


Regarding the links that Joel noted (see below), does anyone else have some 
insight into the accusations made by Elliot Mgmt? Personally, I m glad that BMC 
did not completely lose themselves in SaaS, what I see as another  bubble  
technology that will be bursting in the next few years as companies realize how 
little value they get from most SaaS vendors, and how much they have to spend 
to do even the most basic customization. What are opinions on the sales and 
other issues? Any sales/partners that would like to chime in on this? 

  

** 

This may explain the silence: 

http://www.informationweek.com/news/software/infrastructure/240002100 

http://www.marketwatch.com/story/bmc-software-responds-to-elliott-managements-letter-2012-05-21
 

http://www.marketwatch.com/story/elliott-files-definitive-proxy-statement-for-bmc-software-2012-06-14
 

http://blogs.wsj.com/deals/2012/06/12/bmc-software-fights-back-against-elliott-says-its-not-for-sale/
 

  

Joel 

Joel Senderjdsen...@earthlink.net 310.829.5552 

  

  

Kelly Logan , Sr. Systems Administrator (Remedy, Planview), GMS 

ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777 

kelly.lo...@proquest.com 

www.proquest.com 

  

ProQuest ...Start here. 2010 InformationWeek 500 Top Innovator 

  

P Please consider the environment before printing this email. 

  

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer . 

  _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

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Execution option 'Search' in an Active Link

2012-06-20 Thread Atul Vohra

All,

We 7.6.4 and was checking documentation for 'Search' option in an AL and found:

Executes when a user performs a search operation. The active link executes 
before the search operation so that, if the active link criteria is not met, 
the If actions are not performed. (If Else actions exist, they are performed.) 
To prevent a specific search from occurring (such as an unqualified search), 
you can have the active link return a message (such as an error); otherwise, 
the search is performed. You can also use active links to set fields to modify 
the search. 



NOTE The active link can access and assign values in the Search window, 
including the Search Bar if the reserved Search Bar field is present on the 
form.


Question: Which field (or Keyword) stores the search string being sent to the 
database? I needed to validate it in an AL on the 'Search' operation.


Thanks
Atul

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Is there a bug in the Mid-Tier 7.5 patch 6?

Hello Fellow Listers,

I did open a ticket with BMC Support but I find that I can get my questions 
answer on the ARSList much faster so here goes.

I have a question for you Is there a bug in the Mid-Tier 7.5 patch 6?

We have a drop down menu on a Display Only form. If the user clicks on the 
field it will not let them type any value into that field. So far this is what 
should ALWAYS happen. However, if they select the drop down menu and then 
cancel it and the cursor is still in that drop down menu field the user can now 
start typing a value into that field. THIS SHOULD NEVER HAPPEN.

It does not do that with the User Tool only the mid-tier and only for version 
7.5. Our Mid-Tier 7.1 version does not act in this manner. It works like it 
should the user can never type into the field only select from the drop down.

Is there a bug in the MidTier Version/Patch- 7.5 Patch 6 that is allowing this 
to happen when it should not?

Here is our Environment Profile:
OS/Version-Windows Server 2008 64 Bit R2 Enterprise Edition Service Pack 1
ARS MidTier Version/Patch- 7.5 Patch 6
WebServer/Version- Apache Tomcat Server 5.5.28
JSP Engine/Version- Tomcat 5.5.28
Java Version - 1.6.0_30 32-bit
ARS Server Version/Patch- 7.1 Patch 11 running on HP-UX B.11.31 U ia64 Server

Christopher Pruitt
Business Consulting III
Remedy Developer
BMC Certified Administrator: BMC Remedy AR System 7.6.04

HP Enterprises Services
christopher.pru...@hp.com
www.hp.comhttp://www.hp.com/



Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
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Re: Microsoft Network Loadbalancing with Midtier and AR-Server Group

2012-06-20 Thread Axton

Based on this it looks possible:
http://technet.microsoft.com/en-us/library/bb742455.aspx

You will need to make sure that you set the client affinity correctly for
the midtier and arservers.

It looks like you will be missing out on some commonly used features of a
load balancer since the MS Network Load Balancer looks to all be layer 3:
- OSI layer 7 capabilities (cookie manipulation, ssl offloading, etc.)
- health check capabilities are very limited (cluster node heartbeat)
- SNAT capabilities, where needed

If you want those capabilities, there are other options available:
http://haproxy.1wt.eu/
http://www.linuxvirtualserver.org/software/ktcpvs/ktcpvs.html
http://www.apsis.ch/pound/

Axton Grams

On Wed, Jun 20, 2012 at 10:09 AM, Tobias Ziegler
tobias.zieg...@vipcon.comwrote:

 **

 Hi listers,

 ** **

 we plan to implement ITSM 7.6.04 with 3 Midtier servers and an AR-Server
 Group of 2 AR Servers.

 As we do not have a hardware loadbalancer available we try to figure out
 if software loadbalancing is a possibility.

 Do you have experience with Microsoft NLB in an ITSM environment? Does it
 work without any problems? Or do you alternatively prefer a specific
 product of Vmware virtual loadbalancing appliance?

 ** **

 I would be happy about any comments.

 ** **

 Regards,

 Tobi
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

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Re: BMC proxy fight - Elliot Mgmt

2012-06-20 Thread Logan, Kelly

Maybe it's time for an open letter on behalf of the people who actually use BMC 
software to inform the stockholders of the dangers of allowing a private 
investment firm to push their own people onto the board of directors because 
they haven't been able to make a compelling enough business case to make the 
current board do what *they* want.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Wednesday, June 20, 2012 10:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC proxy fight - Elliot Mgmt

Then again, here's a link from about 45 minutes ago :

http://finance.yahoo.com/news/elliott-presents-analysis-outlining-multiple-141700446.html


- Original Message -
From: Paul Campbell (Paul) p...@avaya.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, June 20, 2012 10:13:54 AM
Subject: Re: BMC proxy fight - Elliot Mgmt

There goes the neighborhood!  I hope this doesn't turn out like the Peregrine 
purchase of Remedy!

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Wednesday, June 20, 2012 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC proxy fight - Elliot Mgmt

Annual meeting is July 25, so I wouldn't expect any fireworks until around 
then.  The interesting thing is one of the votes on the agenda is:

5. TO VOTE ON A STOCKHOLDER PROPOSAL SUBMITTED BY ELLIOTT ASSOCIATES, L.P. AND 
ELLIOTT INTERNATIONAL, L.P. REGARDING THE REPEAL OF PROVISIONS OR AMENDMENTS OF 
THE COMPANY'S AMENDED AND RESTATED BYLAWS, AS SET FORTH IN THE PROXY STATEMENT.

While there's no other details that I can find, I'm assuming this is the repeal 
of the poison pill amendment that was adopted by the board.  Will be 
interesting to see how the stockholders feel.

- Original Message -
From: Kelly Logan kelly.lo...@proquest.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, June 20, 2012 9:11:52 AM
Subject: BMC proxy fight - Elliot Mgmt

** 


Regarding the links that Joel noted (see below), does anyone else have some 
insight into the accusations made by Elliot Mgmt? Personally, I’m glad that BMC 
did not completely lose themselves in SaaS, what I see as another ‘bubble’ 
technology that will be bursting in the next few years as companies realize how 
little value they get from most SaaS vendors, and how much they have to spend 
to do even the most basic customization. What are opinions on the sales and 
other issues? Any sales/partners that would like to chime in on this? 

  

** 

This may explain the silence: 

http://www.informationweek.com/news/software/infrastructure/240002100 

http://www.marketwatch.com/story/bmc-software-responds-to-elliott-managements-letter-2012-05-21
 

http://www.marketwatch.com/story/elliott-files-definitive-proxy-statement-for-bmc-software-2012-06-14
 

http://blogs.wsj.com/deals/2012/06/12/bmc-software-fights-back-against-elliott-says-its-not-for-sale/
 

  

Joel 

Joel Sender    jdsen...@earthlink.net     310.829.5552 

  

  

Kelly Logan , Sr. Systems Administrator (Remedy, Planview), GMS 

ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777 

kelly.lo...@proquest.com 

www.proquest.com 

  

ProQuest ...Start here. 2010 InformationWeek 500 Top Innovator 

  

P Please consider the environment before printing this email. 

  

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer . 

  _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

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Re: Is there a bug in the Mid-Tier 7.5 patch 6?

I’m trying to replicate this – what are the exact steps you do to replicate it?

I have tried
1) Clicking on the drop down field to reveal the menu
2) Press Escape to cancel click on the drop down
3) Tried typing and nothing happens as it should be..

I am however on 7.6.03 – but is this the way you reproduce it on 7.5 patch 6?

Joe

From: Pruitt, Christopher (Bank of America Account) 
Sent: Wednesday, June 20, 2012 11:36 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Is there a bug in the Mid-Tier 7.5 patch 6?

** 
Hello Fellow Listers,

I did open a ticket with BMC Support but I find that I can get my questions 
answer on the ARSList much faster so here goes.

I have a question for you “Is there a bug in the Mid-Tier 7.5 patch 6?”

We have a drop down menu on a Display Only form. If the user clicks on the 
field it will not let them type any value into that field. So far this is what 
should ALWAYS happen. However, if they select the drop down menu and then 
cancel it and the cursor is still in that drop down menu field the user can now 
start typing a value into that field. THIS SHOULD NEVER HAPPEN. 

It does not do that with the User Tool only the mid-tier and only for version 
7.5. Our Mid-Tier 7.1 version does not act in this manner. It works like it 
should the user can never type into the field only select from the drop down. 

Is there a bug in the MidTier Version/Patch- 7.5 Patch 6 that is allowing this 
to happen when it should not? 

Here is our Environment Profile: 
OS/Version-Windows Server 2008 64 Bit R2 Enterprise Edition Service Pack 1 
ARS MidTier Version/Patch- 7.5 Patch 6 
WebServer/Version- Apache Tomcat Server 5.5.28 
JSP Engine/Version- Tomcat 5.5.28 
Java Version - 1.6.0_30 32-bit 
ARS Server Version/Patch- 7.1 Patch 11 running on HP-UX B.11.31 U ia64 Server

Christopher Pruitt 
Business Consulting III
Remedy Developer
BMC Certified Administrator: BMC Remedy AR System 7.6.04
HP Enterprises Services
christopher.pru...@hp.com
www.hp.com 
 


Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
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Re: WWRUG presentation

2012-06-20 Thread Pruitt, Christopher (Bank of America Account)

OK! Is Acceptance based on abstract or final paper?

Jose M. Huerta
Project Manager**

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

 http://www.sm2baleares.es/

SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

  http://es-es.facebook.com/pages/SM2-Baleares/158608627954
  http://twitter.com/#!/SM2Baleares
 http://www.linkedin.com/company/sm2-baleares

La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.



On Wed, Jun 20, 2012 at 5:17 PM, arslist arsl...@danielbloom.ca wrote:

 **

 We are accepting submissions until the end of the month, go to
 www.wwrug12.com 

 ** **

 On the right is Latest News and under that is Call for Papers.

 ** **

 If your paper is accepted one presenter per presentation gets in free.

 ** **

 Given your company is planning to be a BMC partner etc. you might want to
 consider raising your profile

 with some sort of sponsorship at the conference, or a booth or kiosk.

 ** **

 I should also remind people that the conference fee goes up as of July 1st
 .

 Costs are higher in California so the current fee is a bargain,

 after July 1st  it is just really good value for money.

 ** **

 Daniel

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Jose Huerta
 *Sent:* June 20, 2012 10:22 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* WWRUG presentation

 ** **

 ** Hi,

 ** **

 Currently we are considering to go to WWRUG12. My question is: If I submit
 a paper proposal and it is accepted, can I save the fees? Or it is now too
 late?

 ** **

 Regards,

 ** **

 Jose Huerta

 http://theremedyforit.com/ 

 ** **

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 
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Re: BMC proxy fight - Elliot Mgmt

2012-06-20 Thread Axton

Most people trade stock to make money.  The value of the proposition from
asset management firms versus the customers of the products align to that
'money making' goal very differently.  What they plan to offer may not be a
bad thing.  Consider the discussion thread on becoming a partner.

On Wed, Jun 20, 2012 at 11:10 AM, Logan, Kelly kelly.lo...@proquest.comwrote:

 Maybe it's time for an open letter on behalf of the people who actually
 use BMC software to inform the stockholders of the dangers of allowing a
 private investment firm to push their own people onto the board of
 directors because they haven't been able to make a compelling enough
 business case to make the current board do what *they* want.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of pritch
 Sent: Wednesday, June 20, 2012 10:58 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: BMC proxy fight - Elliot Mgmt

 Then again, here's a link from about 45 minutes ago :


 http://finance.yahoo.com/news/elliott-presents-analysis-outlining-multiple-141700446.html


 - Original Message -
 From: Paul Campbell (Paul) p...@avaya.com
 To: arslist@ARSLIST.ORG
 Sent: Wednesday, June 20, 2012 10:13:54 AM
 Subject: Re: BMC proxy fight - Elliot Mgmt

 There goes the neighborhood!  I hope this doesn't turn out like the
 Peregrine purchase of Remedy!

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of pritch
 Sent: Wednesday, June 20, 2012 9:56 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: BMC proxy fight - Elliot Mgmt

 Annual meeting is July 25, so I wouldn't expect any fireworks until around
 then.  The interesting thing is one of the votes on the agenda is:

 5. TO VOTE ON A STOCKHOLDER PROPOSAL SUBMITTED BY ELLIOTT ASSOCIATES, L.P.
 AND ELLIOTT INTERNATIONAL, L.P. REGARDING THE REPEAL OF PROVISIONS OR
 AMENDMENTS OF THE COMPANY'S AMENDED AND RESTATED BYLAWS, AS SET FORTH IN
 THE PROXY STATEMENT.

 While there's no other details that I can find, I'm assuming this is the
 repeal of the poison pill amendment that was adopted by the board.  Will be
 interesting to see how the stockholders feel.

 - Original Message -
 From: Kelly Logan kelly.lo...@proquest.com
 To: arslist@ARSLIST.ORG
 Sent: Wednesday, June 20, 2012 9:11:52 AM
 Subject: BMC proxy fight - Elliot Mgmt

 **


 Regarding the links that Joel noted (see below), does anyone else have
 some insight into the accusations made by Elliot Mgmt? Personally, I’m glad
 that BMC did not completely lose themselves in SaaS, what I see as another
 ‘bubble’ technology that will be bursting in the next few years as
 companies realize how little value they get from most SaaS vendors, and how
 much they have to spend to do even the most basic customization. What are
 opinions on the sales and other issues? Any sales/partners that would like
 to chime in on this?



 **

 This may explain the silence:

 http://www.informationweek.com/news/software/infrastructure/240002100


 http://www.marketwatch.com/story/bmc-software-responds-to-elliott-managements-letter-2012-05-21


 http://www.marketwatch.com/story/elliott-files-definitive-proxy-statement-for-bmc-software-2012-06-14


 http://blogs.wsj.com/deals/2012/06/12/bmc-software-fights-back-against-elliott-says-its-not-for-sale/



 Joel

 Joel Senderjdsen...@earthlink.net 310.829.5552





 Kelly Logan , Sr. Systems Administrator (Remedy, Planview), GMS

 ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI
 48106-1346 USA | 734.997.4777

 kelly.lo...@proquest.com

 www.proquest.com



 ProQuest ...Start here. 2010 InformationWeek 500 Top Innovator



 P Please consider the environment before printing this email.



 This email and any files transmitted with it are confidential and intended
 solely for the use of the individual or entity to whom they are addressed.
 If you have received this email in error please notify the sender, and
 delete the message from your computer .

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Re: BMC proxy fight - Elliot Mgmt

2012-06-20 Thread pritch

3 of the 4 board members being pushed by Elliott are ex HP board members that 
were around in the days when the current CEO of Oracle was the CEO of HP. And 
Oracle is one of the companies that seems to continue to come up in the 
discussions.  Coincidence or just a small world?

- Original Message -
From: Axton axton.gr...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, June 20, 2012 12:40:54 PM
Subject: Re: BMC proxy fight - Elliot Mgmt

** Most people trade stock to make money.  The value of the proposition from 
asset management firms versus the customers of the products align to that 
'money making' goal very differently.  What they plan to offer may not be a bad 
thing.  Consider the discussion thread on becoming a partner. 

On Wed, Jun 20, 2012 at 11:10 AM, Logan, Kelly  kelly.lo...@proquest.com  
wrote: 

Maybe it's time for an open letter on behalf of the people who actually use BMC 
software to inform the stockholders of the dangers of allowing a private 
investment firm to push their own people onto the board of directors because 
they haven't been able to make a compelling enough business case to make the 
current board do what *they* want. 

-Original Message- 
From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of pritch 

Sent: Wednesday, June 20, 2012 10:58 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: BMC proxy fight - Elliot Mgmt 

Then again, here's a link from about 45 minutes ago : 

http://finance.yahoo.com/news/elliott-presents-analysis-outlining-multiple-141700446.html

- Original Message - 
From: Paul Campbell (Paul)  p...@avaya.com  
To: arslist@ARSLIST.ORG 
Sent: Wednesday, June 20, 2012 10:13:54 AM 
Subject: Re: BMC proxy fight - Elliot Mgmt 

There goes the neighborhood!  I hope this doesn't turn out like the Peregrine 
purchase of Remedy! 

-Original Message- 
From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of pritch 
Sent: Wednesday, June 20, 2012 9:56 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: BMC proxy fight - Elliot Mgmt 

Annual meeting is July 25, so I wouldn't expect any fireworks until around 
then.  The interesting thing is one of the votes on the agenda is: 

5. TO VOTE ON A STOCKHOLDER PROPOSAL SUBMITTED BY ELLIOTT ASSOCIATES, L.P. AND 
ELLIOTT INTERNATIONAL, L.P. REGARDING THE REPEAL OF PROVISIONS OR AMENDMENTS OF 
THE COMPANY'S AMENDED AND RESTATED BYLAWS, AS SET FORTH IN THE PROXY STATEMENT. 

While there's no other details that I can find, I'm assuming this is the repeal 
of the poison pill amendment that was adopted by the board.  Will be 
interesting to see how the stockholders feel. 

- Original Message - 
From: Kelly Logan  kelly.lo...@proquest.com  
To: arslist@ARSLIST.ORG 
Sent: Wednesday, June 20, 2012 9:11:52 AM 
Subject: BMC proxy fight - Elliot Mgmt 

** 

Regarding the links that Joel noted (see below), does anyone else have some 
insight into the accusations made by Elliot Mgmt? Personally, I’m glad that BMC 
did not completely lose themselves in SaaS, what I see as another ‘bubble’ 
technology that will be bursting in the next few years as companies realize how 
little value they get from most SaaS vendors, and how much they have to spend 
to do even the most basic customization. What are opinions on the sales and 
other issues? Any sales/partners that would like to chime in on this? 

** 

This may explain the silence: 

http://www.informationweek.com/news/software/infrastructure/240002100 

http://www.marketwatch.com/story/bmc-software-responds-to-elliott-managements-letter-2012-05-21

http://www.marketwatch.com/story/elliott-files-definitive-proxy-statement-for-bmc-software-2012-06-14

http://blogs.wsj.com/deals/2012/06/12/bmc-software-fights-back-against-elliott-says-its-not-for-sale/

Joel 

Joel Sender    jdsen...@earthlink.net     310.829.5552 

Kelly Logan , Sr. Systems Administrator (Remedy, Planview), GMS 

ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777 

kelly.lo...@proquest.com 

www.proquest.com 

ProQuest ...Start here. 2010 InformationWeek 500 Top Innovator 

P Please consider the environment before printing this email. 

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer . 

  _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

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Re: BMC proxy fight - Elliot Mgmt

2012-06-20 Thread Jon Slaven

I say small world.  The number of people who professionally serve on 
boards is small.  I can't find it anymore, but there used to be a diagram 
around on the intranet that showed the interrelation of the board members 
of the X largest companies in the US.

Thanks,
Jon
_
Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com



From:   pritch pri...@ptd.net
To: arslist@ARSLIST.ORG
Date:   06/20/2012 12:46 PM
Subject:Re: BMC proxy fight - Elliot Mgmt
Sent by:Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORG



3 of the 4 board members being pushed by Elliott are ex HP board members 
that were around in the days when the current CEO of Oracle was the CEO of 
HP. And Oracle is one of the companies that seems to continue to come up 
in the discussions.  Coincidence or just a small world?

- Original Message -
From: Axton axton.gr...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Wednesday, June 20, 2012 12:40:54 PM
Subject: Re: BMC proxy fight - Elliot Mgmt

** Most people trade stock to make money.  The value of the proposition 
from asset management firms versus the customers of the products align to 
that 'money making' goal very differently.  What they plan to offer may 
not be a bad thing.  Consider the discussion thread on becoming a partner. 



On Wed, Jun 20, 2012 at 11:10 AM, Logan, Kelly  kelly.lo...@proquest.com 
 wrote: 


Maybe it's time for an open letter on behalf of the people who actually 
use BMC software to inform the stockholders of the dangers of allowing a 
private investment firm to push their own people onto the board of 
directors because they haven't been able to make a compelling enough 
business case to make the current board do what *they* want. 


-Original Message- 
From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of pritch 


Sent: Wednesday, June 20, 2012 10:58 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: BMC proxy fight - Elliot Mgmt 

Then again, here's a link from about 45 minutes ago : 

http://finance.yahoo.com/news/elliott-presents-analysis-outlining-multiple-141700446.html
 



- Original Message - 
From: Paul Campbell (Paul)  p...@avaya.com  
To: arslist@ARSLIST.ORG 
Sent: Wednesday, June 20, 2012 10:13:54 AM 
Subject: Re: BMC proxy fight - Elliot Mgmt 

There goes the neighborhood!  I hope this doesn't turn out like the 
Peregrine purchase of Remedy! 

-Original Message- 
From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of pritch 
Sent: Wednesday, June 20, 2012 9:56 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: BMC proxy fight - Elliot Mgmt 

Annual meeting is July 25, so I wouldn't expect any fireworks until around 
then.  The interesting thing is one of the votes on the agenda is: 

5. TO VOTE ON A STOCKHOLDER PROPOSAL SUBMITTED BY ELLIOTT ASSOCIATES, L.P. 
AND ELLIOTT INTERNATIONAL, L.P. REGARDING THE REPEAL OF PROVISIONS OR 
AMENDMENTS OF THE COMPANY'S AMENDED AND RESTATED BYLAWS, AS SET FORTH IN 
THE PROXY STATEMENT. 

While there's no other details that I can find, I'm assuming this is the 
repeal of the poison pill amendment that was adopted by the board.  Will 
be interesting to see how the stockholders feel. 

- Original Message - 
From: Kelly Logan  kelly.lo...@proquest.com  
To: arslist@ARSLIST.ORG 
Sent: Wednesday, June 20, 2012 9:11:52 AM 
Subject: BMC proxy fight - Elliot Mgmt 

** 


Regarding the links that Joel noted (see below), does anyone else have 
some insight into the accusations made by Elliot Mgmt? Personally, I’m 
glad that BMC did not completely lose themselves in SaaS, what I see as 
another ‘bubble’ technology that will be bursting in the next few years as 
companies realize how little value they get from most SaaS vendors, and 
how much they have to spend to do even the most basic customization. What 
are opinions on the sales and other issues? Any sales/partners that would 
like to chime in on this? 

  

** 

This may explain the silence: 

http://www.informationweek.com/news/software/infrastructure/240002100 

http://www.marketwatch.com/story/bmc-software-responds-to-elliott-managements-letter-2012-05-21
 


http://www.marketwatch.com/story/elliott-files-definitive-proxy-statement-for-bmc-software-2012-06-14
 


http://blogs.wsj.com/deals/2012/06/12/bmc-software-fights-back-against-elliott-says-its-not-for-sale/
 


  

Joel 

Joel Senderjdsen...@earthlink.net 310.829.5552 

  

  

Kelly Logan , Sr. Systems Administrator (Remedy, Planview), GMS 

ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 
48106-1346 USA | 734.997.4777 

kelly.lo...@proquest.com 

www.proquest.com 

  

ProQuest ...Start here. 2010 InformationWeek 500 Top Innovator 

  

P Please consider the environment before printing this email. 

  

This email and any files transmitted with it are confidential and intended 
solely for the

Forms with multiple number of views and fields

2012-06-20 Thread new_nabble

Hi,

I noticed that some of the forms in my server are having multiple views and
fields, when comparing with the backup server. (See image)

Any help with this issue on how to resolve this.

http://old.nabble.com/file/p34044201/1.png 

Note: All the forms are custom developed and we are on 7.6.03 environment.

-Thanks-
-- 
View this message in context: 
http://old.nabble.com/Forms-with-multiple-number-of-views-and-fields-tp34044201p34044201.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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bmc.dn - Business Process Designer forum

2012-06-20 Thread Brock, Anne

Wanted to let everyone know the Business Process Designer (previously known as 
Abydos) forum is now live on bmc.dn/communities. Since I managed to move things 
into it BEFORE it was public (my bad), I was appointed to do the announcement!

The forum is at this link:
https://communities.bmc.com/communities/community/bmcdn/bmc_it_service_support/itsm_process_designer

Again, Process Designer is available to suite owners as of version 7.6.04 and 
above.

Anne

Anne Brock
Principal SC
BMC Software
925-226-0446
anne_br...@bmc.commailto:anne_br...@bmc.com


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Re: Is there a bug in the Mid-Tier 7.5 patch 6?

Yes, those are the steps I took on 7.5

Christopher Pruitt
Business Consulting III
Remedy Developer
BMC Certified Administrator: BMC Remedy AR System 7.6.04
HP Enterprises Services
christopher.pru...@hp.com
www.hp.comhttp://www.hp.com/
[cid:image004.jpg@01CD4EDE.3D049870]


Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
e-mail by mistake.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, June 20, 2012 11:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Is there a bug in the Mid-Tier 7.5 patch 6?

**
I’m trying to replicate this – what are the exact steps you do to replicate it?

I have tried
1) Clicking on the drop down field to reveal the menu
2) Press Escape to cancel click on the drop down
3) Tried typing and nothing happens as it should be..

I am however on 7.6.03 – but is this the way you reproduce it on 7.5 patch 6?

Joe

From: Pruitt, Christopher (Bank of America 
Account)mailto:christopher.pru...@hp.com
Sent: Wednesday, June 20, 2012 11:36 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Is there a bug in the Mid-Tier 7.5 patch 6?

**
Hello Fellow Listers,

I did open a ticket with BMC Support but I find that I can get my questions 
answer on the ARSList much faster so here goes.

I have a question for you “Is there a bug in the Mid-Tier 7.5 patch 6?”

We have a drop down menu on a Display Only form. If the user clicks on the 
field it will not let them type any value into that field. So far this is what 
should ALWAYS happen. However, if they select the drop down menu and then 
cancel it and the cursor is still in that drop down menu field the user can now 
start typing a value into that field. THIS SHOULD NEVER HAPPEN.

It does not do that with the User Tool only the mid-tier and only for version 
7.5. Our Mid-Tier 7.1 version does not act in this manner. It works like it 
should the user can never type into the field only select from the drop down.

Is there a bug in the MidTier Version/Patch- 7.5 Patch 6 that is allowing this 
to happen when it should not?
Here is our Environment Profile:
OS/Version-Windows Server 2008 64 Bit R2 Enterprise Edition Service Pack 1
ARS MidTier Version/Patch- 7.5 Patch 6
WebServer/Version- Apache Tomcat Server 5.5.28
JSP Engine/Version- Tomcat 5.5.28
Java Version - 1.6.0_30 32-bit
ARS Server Version/Patch- 7.1 Patch 11 running on HP-UX B.11.31 U ia64 Server

Christopher Pruitt
Business Consulting III
Remedy Developer
BMC Certified Administrator: BMC Remedy AR System 7.6.04
HP Enterprises Services
christopher.pru...@hp.commailto:christopher.pru...@hp.com
www.hp.comhttp://www.hp.com/
[cid:image003.jpg@01CD4EDE.3CFD6C80]


Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
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e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
e-mail by mistake.
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
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inline: image003.jpginline: image004.jpg

Query for measuring Attachment length

2012-06-20 Thread Vikram_Betholi

Hi,

As part of my implementation i need to find the length of an Attachment and if 
it is more than 2MB, i need to throw an error message to the user. Can any one 
let me know what can be the Query to find the Attachment length?

With Regards,
B.Vikram

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Re: Query for measuring Attachment length

2012-06-20 Thread Longwing, LJ CTR MDA/IC

Vikram,
If you don't want to allow  2MB, why don't you just set that as the maximum 
size of the attachment field, and let Remedy handle the errors?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram_Betholi
Sent: Wednesday, June 20, 2012 11:45 AM
To: arslist@ARSLIST.ORG
Subject: Query for measuring Attachment length

Hi,

As part of my implementation i need to find the length of an Attachment and if 
it is more than 2MB, i need to throw an error message to the user. Can any one 
let me know what can be the Query to find the Attachment length?

With Regards,
B.Vikram

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Re: Is there a bug in the Mid-Tier 7.5 patch 6?

7.5 was a very shaky release, and full of bugs so I wouldn’t be surprised you 
are having issues like that.. For the very short time I was exposed to that 
version, it was a living nightmare for me as a developer. Things that you would 
have taken for granted and built your code within minutes wouldn’t work the way 
it should and it took me at times a few hours if not a entire day to figure a 
workaround for something you would develop in 20 minutes on a regular day with 
a more stable option..

I would not stay on it for very long if you are on an upgrade path from a lower 
version. I would get off it as soon as I could. In fact if you are on an 
upgrade path and have the ability to revise your roadmap, I would slate a 
upgrade to 7.6.x almost as soon as you had 7.5.x up and running..

That being said, avoid staying on 7.6.03 and the release version of 7.6.04 for 
too.. 7.6.04 release 2 onwards is fairly stable..

Joe

PS: I did recently discover a display type bug on edit masked fields of 7.6.03 
where the information in that field would be displayed as clear text under 
certain conditions.. I just thought I may share that...

From: Pruitt, Christopher (Bank of America Account) 
Sent: Wednesday, June 20, 2012 1:14 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Is there a bug in the Mid-Tier 7.5 patch 6?

** 
Yes, those are the steps I took on 7.5

 

Christopher Pruitt 
Business Consulting III

Remedy Developer

BMC Certified Administrator: BMC Remedy AR System 7.6.04

HP Enterprises Services
christopher.pru...@hp.com
www.hp.com 



 

 

Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
e-mail, you are hereby notified that any copying, distribution, or 
dissemination of this e-mail is strictly prohibited. If you have received this 
e-mail in error, please immediately destroy, erase, or discard this message. 
Please notify the sender immediately by return e-mail if you have received this 
e-mail by mistake.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, June 20, 2012 11:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Is there a bug in the Mid-Tier 7.5 patch 6?

 

** 

I’m trying to replicate this – what are the exact steps you do to replicate it?

 

I have tried

1) Clicking on the drop down field to reveal the menu

2) Press Escape to cancel click on the drop down

3) Tried typing and nothing happens as it should be..

 

I am however on 7.6.03 – but is this the way you reproduce it on 7.5 patch 6?

 

Joe

 

From: Pruitt, Christopher (Bank of America Account) 

Sent: Wednesday, June 20, 2012 11:36 AM

Newsgroups: public.remedy.arsystem.general

To: arslist@ARSLIST.ORG 

Subject: Is there a bug in the Mid-Tier 7.5 patch 6?

 

** 

Hello Fellow Listers,

 

I did open a ticket with BMC Support but I find that I can get my questions 
answer on the ARSList much faster so here goes.

 

I have a question for you “Is there a bug in the Mid-Tier 7.5 patch 6?”

 

We have a drop down menu on a Display Only form. If the user clicks on the 
field it will not let them type any value into that field. So far this is what 
should ALWAYS happen. However, if they select the drop down menu and then 
cancel it and the cursor is still in that drop down menu field the user can now 
start typing a value into that field. THIS SHOULD NEVER HAPPEN. 

It does not do that with the User Tool only the mid-tier and only for version 
7.5. Our Mid-Tier 7.1 version does not act in this manner. It works like it 
should the user can never type into the field only select from the drop down. 

Is there a bug in the MidTier Version/Patch- 7.5 Patch 6 that is allowing this 
to happen when it should not? 

Here is our Environment Profile: 
OS/Version-Windows Server 2008 64 Bit R2 Enterprise Edition Service Pack 1 
ARS MidTier Version/Patch- 7.5 Patch 6 
WebServer/Version- Apache Tomcat Server 5.5.28 
JSP Engine/Version- Tomcat 5.5.28 
Java Version - 1.6.0_30 32-bit 
ARS Server Version/Patch- 7.1 Patch 11 running on HP-UX B.11.31 U ia64 Server

 

Christopher Pruitt 
Business Consulting III

Remedy Developer

BMC Certified Administrator: BMC Remedy AR System 7.6.04

HP Enterprises Services
christopher.pru...@hp.com
www.hp.com 



 

 

Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
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Re: SRM 7.6.03 Entitlement (SOLVED)

2012-06-20 Thread Sueli Kanegae

The problem wasn´t the Entitlement Rule or the Flush Entitlement Cache.
 I wish all Support Staff (from few different companies) to see the SRD.
The way I could do it was to create a SRD for each company and a People 
Qualification with  '100025'  = Yes.

Thank you all anyway.

Rgds,
Sueli

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Re: Filter Table Refresh differ if Admin User...

Hi,

I missed this feature too... I usually read the release notes quite
thoroughly, but I did not see this. Which version was it introduced?

RRR|Log does not strip out anything from the logged lines, but in this
case I checked the setting for Data Access - Get Data As, and it is set
to System, not User. So it seems like this is actually a bug then...

AR System 7.6.04 SP2.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Fred,
 That is an interesting feature I didn't know existed

 Misi,
 A few choice notes from the workflow guide, page 303

 Workflow Functions
 In addition to the Set Fields, Push Fields, and Call Guide actions,
 setting Get Data
 As to User affects the workflow functions COLCOUNT, COLAVG, COLMIN, and
 COLMAX.
 These functions operate over the columns in a table field. When performed
 in a
 guide that was called by a filter with the Get Data As User set, the
 entries and fields
 used to populate columns in the table field are limited to those visible
 to the calling
 user.

 And almost more importantly

 Filters with Get Data As set to User are identified in the filter log file
 by the string
 “with data retrieval as user userName.”

 So...being all we have access to is your RRR|Log parsed portionsdid
 this text display in the filter log?  Is the filter in question set with
 this restriction?

 If your answer to either of those questions is No...then we have a bug
 somewhere...I don't recognize 'MOB'...is that a custom application?

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
 Sent: Wednesday, June 20, 2012 6:54 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Filter Table Refresh differ if Admin User...

 Actually if you look at a filter in Developer Studio 7.6.04, in the
 Properties you will see

 + Change History
 - Data Access
   Get Data As
 + Full Text Search
 + Help Text
 + Integration Workflow

 And the choices for Data Access are:  System  |  User

 Fred

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Wednesday, June 20, 2012 3:52 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Filter Table Refresh differ if Admin User...

 Hi,

 It turned out that if I changed the permission on the table and underlying
 join form, the table got refreshed.

 This definitely seems like a BUG, as filters should ALWAYS run with
 administrator privileges...

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

 Hi LJ,

 Thank you for the input.

 In this specific case, the table is never refreshed.

 And I am not doing a table loop, just a Set-Fields with a COLSUM().

 And the really strange thing is that the behaviour differ depending on
 the users permission groups...

 I agree that there is need for more control over the filter tables!

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
 2011)

 Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
 logs.
 Find these products, and many free tools and utilities, at
 http://rrr.se.

 Misi,
 I can't speak directly to your situation, but I have seen in the past
 that server table loops don't necessarily refresh the table every
 time you do something with them...I have done loops before where the
 table has a dynamic qualification, and you set the field that makes
 it dynamic, then utilize the table...then within the same
 transaction, you change that qual, and try again and it doesn't
 necessarily refresh the table even though the qual, and thus the
 contents should change.  Without a 'refresh table' option in filters,
 I've never quite been sure how to get it done.

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Tuesday, June 19, 2012 8:34 AM
 To: arslist@ARSLIST.ORG
 Subject: Filter Table Refresh differ if Admin User...

 Hi,

 I have a 7.6.04 SP2 system, where I am having inconsistent behaviour
 in filters depending on if you are an Admin user or not.

 This is an outline of the stuff involved 1. API Call Create Entry 2.
 Filter makes Service Call 3. Filter performs a

Re: Query for measuring Attachment length

Hi,

If you set a Character Field to $Attachment Slot$, you will see the name
of the attachemnt prefixed by the Compressed and Uncompressed size, with a
delimiter. It is not hard to parse out these numbers if you need to.

If you need this as individual fields, store it in an Integer field.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Vikram,
 If you don't want to allow  2MB, why don't you just set that as the
 maximum size of the attachment field, and let Remedy handle the errors?

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram_Betholi
 Sent: Wednesday, June 20, 2012 11:45 AM
 To: arslist@ARSLIST.ORG
 Subject: Query for measuring Attachment length

 Hi,

 As part of my implementation i need to find the length of an Attachment
 and if it is more than 2MB, i need to throw an error message to the user.
 Can any one let me know what can be the Query to find the Attachment
 length?

 With Regards,
 B.Vikram

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Re: multi-tenancy SLA

2012-06-20 Thread Ahmed Sauga

Thank you for the hint! I now have a better idea!

On Wed, Jun 20, 2012 at 5:06 AM, ITSM.Support itsm.supp...@vyomlabs.comwrote:

 **

 Hi,

 ** **

 All SVT Target that you want to get attached when ticket is transferred
 from one tenancy to another, should be grouped under a same Service Target
 Group.

 ** **

 So that when value for company changes, SVT specific to that company
 satisfying the criteria will get attached

 ** **

 HTH

 --

 Regards,

 ITSM Support

 ** **

 Vyom Labs Pvt. Ltd.

 BSM Solutions  Services || ITIL Consulting  Training

 Email: i...@vyomlabs.com  || Web Site: www.vyomlabs.com Follow Vyom Labs
 http://twitter.com/#!/vyomlabs ||
 http://www.linkedin.com/company/vyom-labs

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Ahmed Sauga
 *Sent:* Wednesday, June 13, 2012 9:26 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* multi-tenancy SLA

 ** **

 ** 

 Hi All,

  

 I have a multi-tenancy environment and currently the SLA does not get
 attached when a ticket is transferred from one tenancy to the other. The
 requirement is basic: Attach SLA. 

  

 Any feedback would be appreciated.

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Re: WWRUG presentation

Both. Abstract gives you acceptance (or rejection), 

but if your final paper is not good or not on schedule you can still be 
rejected then

(and yes, that does mean you would then have to pay to attend if it is then 
rejected).

 

Not sure if that has happened before. IF you do a good submission you are 
probably

capable of doing a good final paper.

 

Daniel

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: June 20, 2012 12:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG presentation

 

** OK! Is Acceptance based on abstract or final paper?



Jose M. Huerta
Project Manager

Movil: 661 665 088

Telf.: 971 75 03 24

Fax: 971 75 07 94

 http://www.sm2baleares.es/ 


SM2 Baleares S.A.
C/Rita Levi 

Edificio SM2 Parc Bit

07121 Palma de Mallorca

  http://es-es.facebook.com/pages/SM2-Baleares/158608627954  
http://twitter.com/#!/SM2Baleares  
http://www.linkedin.com/company/sm2-baleares 

La información contenida en este mensaje de correo electrónico es confidencial. 
La misma, es enviada con la intención de que únicamente sea leída por la 
persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas 
no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por 
la misma vía, se abstenga de realizar copias del mensaje o remitirlo o 
entregarlo a otra persona y proceda a borrarlo de inmediato.

P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es 
necesario.





On Wed, Jun 20, 2012 at 5:17 PM, arslist arsl...@danielbloom.ca wrote:

** 

We are accepting submissions until the end of the month, go to www.wwrug12.com 

 

On the right is Latest News and under that is Call for Papers.

 

If your paper is accepted one presenter per presentation gets in free.

 

Given your company is planning to be a BMC partner etc. you might want to 
consider raising your profile

with some sort of sponsorship at the conference, or a booth or kiosk.

 

I should also remind people that the conference fee goes up as of July 1st.

Costs are higher in California so the current fee is a bargain,

after July 1st  it is just really good value for money.

 

Daniel

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: June 20, 2012 10:22 AM
To: arslist@ARSLIST.ORG
Subject: WWRUG presentation

 

** Hi,

 

Currently we are considering to go to WWRUG12. My question is: If I submit a 
paper proposal and it is accepted, can I save the fees? Or it is now too late?

 

Regards,

 

Jose Huerta

http://theremedyforit.com/ 

 

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

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image001.jpgimage002.jpgimage003.jpgimage004.jpg

Wed: Joke

2012-06-20 Thread patrick zandi

*There is a Yankee fan, a Red Sox fan, a Marlins fan and a Cubs fan
climbing up to the top of a mountain talking about how loyal they are to
their team, and how they would do anything for them. Once they reach the
top of the mountain the Marlins fan screams, THIS IS FOR THE MARLINS and
jumps off. The Cubs fan screams THIS IS FOR THE CUBS and he too jumps off
of the mountain. Finally the Yankee fan screams, THIS IS FOR EVERYONE and
pushes the Red Sox fan off cliff.*P.S. Red Sox on the bottom of every
league..  [?]
-- 
Patrick Zandi

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332.gif

Re: WWRUG presentation

I used to write paper to notable conferences when doing my doctorate. So I
know what are you talking about.

OK. So I have a week to convince my boss to sponsor me to go to the
conference in a week. If so, I'll submit an abstract. I have a couple of
ideas.

Regards,

Jose Huerta
http://theremedyforit.com/



On Wed, Jun 20, 2012 at 9:25 PM, Support supp...@arsmarts.com wrote:

 **
 By the look of your website, you should be ok.  I'm not in the jury, it's
 just guts feeling.
 Kaïs


 On 20/06/2012 21:19, arslist wrote:

 **

 Both. Abstract gives you acceptance (or rejection), 

 but if your final paper is not good or not on schedule you can still be
 rejected then

 (and yes, that does mean you would then have to pay to attend if it is
 then rejected).

 ** **

 Not sure if that has happened before. IF you do a good submission you are
 probably

 capable of doing a good final paper.

 ** **

 Daniel

 ** **

 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Jose
 Huerta
 *Sent:* June 20, 2012 12:27 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: WWRUG presentation

 ** **

 ** OK! Is Acceptance based on abstract or final paper?
 

 Jose M. Huerta
 Project Manager

 Movil: 661 665 088

 Telf.: 971 75 03 24

 Fax: 971 75 07 94

 http://www.sm2baleares.es/

 SM2 Baleares S.A.
 C/Rita Levi 

 Edificio SM2 Parc Bit

 07121 Palma de Mallorca

   http://es-es.facebook.com/pages/SM2-Baleares/158608627954
 http://twitter.com/#%21/SM2Baleares
  http://www.linkedin.com/company/sm2-baleares

 La información contenida en este mensaje de correo electrónico es
 confidencial. La misma, es enviada con la intención de que únicamente sea
 leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
 por otras personas no está autorizado, por lo que en tal caso, le rogamos
 que nos lo comunique por la misma vía, se abstenga de realizar copias del
 mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
 inmediato.

 P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
 necesario.



 

 On Wed, Jun 20, 2012 at 5:17 PM, arslist arsl...@danielbloom.ca wrote:**
 **

 ** 

 We are accepting submissions until the end of the month, go to
 www.wwrug12.com 

  

 On the right is Latest News and under that is Call for Papers.

  

 If your paper is accepted one presenter per presentation gets in free.

  

 Given your company is planning to be a BMC partner etc. you might want to
 consider raising your profile

 with some sort of sponsorship at the conference, or a booth or kiosk.

  

 I should also remind people that the conference fee goes up as of July 1st
 .

 Costs are higher in California so the current fee is a bargain,

 after July 1st  it is just really good value for money.

  

 Daniel

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Jose Huerta
 *Sent:* June 20, 2012 10:22 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* WWRUG presentation

  

 ** Hi,

  

 Currently we are considering to go to WWRUG12. My question is: If I submit
 a paper proposal and it is accepted, can I save the fees? Or it is now too
 late?

  

 Regards,

  

 Jose Huerta

 http://theremedyforit.com/ 

  

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


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Remedy DB refresh and Business Objects

2012-06-20 Thread Peters, Ron

Hi all,

I'm working through a developing a process for refreshing our dev/qa 
environments with production data. We dumped the data from production into dev 
and I've done a lot of cleanup and re-pointing so Remedy/ITSM is working 
correctly. That part seems to be fine.

The issue I'm having is that our BO reporting server seems to now be pointing 
to production. I logged into CMC as administrator yesterday and there was 
nothing in the environment. No reports, users, groups (other than defaults), as 
well as our license string. I restarted BO and Tomcat today because I again 
couldn't log in and now when I log in, I see production reports that 
successfully ran this morning.

First of all, I wasn't expecting our BO environment to be affected by the data 
refresh. In any case, we had this implemented by a contractor and I'm not fully 
clear how BO connects to the database and where those settings are kept. Any 
thoughts as to where I might look?

Thanks in advance,
Ron

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Re: Remedy DB refresh and Business Objects

2012-06-20 Thread Nathan Aker

The BO related metadata is stored in the DB under the BOAdmin schema, Remedy 
data is under ARAdmin.  I'm not sure of the steps to get you back pointing to 
your dev environment.  We did something similar and wound up having to pull a 
contractor back in (the one who set everything up) to clean it back up.   I 
believe you have to repoint all the universe connections and report connections 
in CMC but I know there were a number of steps he had to go through.

Nate.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron
Sent: Wednesday, June 20, 2012 2:43 PM
To: arslist@ARSLIST.ORG
Subject: Remedy DB refresh and Business Objects

**
Hi all,

I'm working through a developing a process for refreshing our dev/qa 
environments with production data. We dumped the data from production into dev 
and I've done a lot of cleanup and re-pointing so Remedy/ITSM is working 
correctly. That part seems to be fine.

The issue I'm having is that our BO reporting server seems to now be pointing 
to production. I logged into CMC as administrator yesterday and there was 
nothing in the environment. No reports, users, groups (other than defaults), as 
well as our license string. I restarted BO and Tomcat today because I again 
couldn't log in and now when I log in, I see production reports that 
successfully ran this morning.

First of all, I wasn't expecting our BO environment to be affected by the data 
refresh. In any case, we had this implemented by a contractor and I'm not fully 
clear how BO connects to the database and where those settings are kept. Any 
thoughts as to where I might look?

Thanks in advance,
Ron
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_

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Re: Remedy DB refresh and Business Objects

2012-06-20 Thread Grooms, Frederick W

It sounds like you copied the entire database instead of just the aradmin 
schema.  When copying data from production down to a non-prod database I always 
say to just do the aradmin data

What DB are you using?  Can you do a restore from before the copy of the non 
aradmin schema?

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron
Sent: Wednesday, June 20, 2012 2:43 PM
To: arslist@ARSLIST.ORG
Subject: Remedy DB refresh and Business Objects

** 
Hi all,

I'm working through a developing a process for refreshing our dev/qa 
environments with production data. We dumped the data from production into dev 
and I've done a lot of cleanup and re-pointing so Remedy/ITSM is working 
correctly. That part seems to be fine.

The issue I'm having is that our BO reporting server seems to now be pointing 
to production. I logged into CMC as administrator yesterday and there was 
nothing in the environment. No reports, users, groups (other than defaults), as 
well as our license string. I restarted BO and Tomcat today because I again 
couldn't log in and now when I log in, I see production reports that 
successfully ran this morning.

First of all, I wasn't expecting our BO environment to be affected by the data 
refresh. In any case, we had this implemented by a contractor and I'm not fully 
clear how BO connects to the database and where those settings are kept. Any 
thoughts as to where I might look?

Thanks in advance,
Ron

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Re: Remedy DB refresh and Business Objects

2012-06-20 Thread Peters, Ron

I can revert to the snapshot (vmware) I took prior to the upgrade. We're 
working out the proper process and we apparently have it wrong.



I talked with the DBA who did the restore and he wasn't familiar with the 
aradmin schema. We looked at the DB and didn't see anything obvious. This 
screenshot is what we have and he restored the whole ARSystem database from 
prod to dev. How do we identify the proper subset/schema to restore?



Thanks again.



[cid:image001.png@01CD4EE6.39E55D70]



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, June 20, 2012 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy DB refresh and Business Objects



It sounds like you copied the entire database instead of just the aradmin 
schema.  When copying data from production down to a non-prod database I always 
say to just do the aradmin data



What DB are you using?  Can you do a restore from before the copy of the non 
aradmin schema?



Fred





-Original Message-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron

Sent: Wednesday, June 20, 2012 2:43 PM

To: arslist@ARSLIST.ORG

Subject: Remedy DB refresh and Business Objects



**

Hi all,



I'm working through a developing a process for refreshing our dev/qa 
environments with production data. We dumped the data from production into dev 
and I've done a lot of cleanup and re-pointing so Remedy/ITSM is working 
correctly. That part seems to be fine.



The issue I'm having is that our BO reporting server seems to now be pointing 
to production. I logged into CMC as administrator yesterday and there was 
nothing in the environment. No reports, users, groups (other than defaults), as 
well as our license string. I restarted BO and Tomcat today because I again 
couldn't log in and now when I log in, I see production reports that 
successfully ran this morning.



First of all, I wasn't expecting our BO environment to be affected by the data 
refresh. In any case, we had this implemented by a contractor and I'm not fully 
clear how BO connects to the database and where those settings are kept. Any 
thoughts as to where I might look?



Thanks in advance,

Ron



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inline: image001.png

Re: Remedy DB refresh and Business Objects

2012-06-20 Thread Gangji R

You will need to repoint the BOXI universe (the ITSM universe) to your dev DB.  
That connectivity info is resident on the BOXI server and so even though you 
have successfully managed to port ARS between the two systems, the BOXI 
connection to the ARS DB has not been updated.  
You can re-point this via the BO designer.  Open the universe in designer and 
if my memory serves me right, go to Tools -- Connection and you should be able 
to re-point to the correct ARS DB from there.

Hope this helps!

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Re: Remedy DB refresh and Business Objects

2012-06-20 Thread patchsk

I am not an expert with the BO but recently had to self learn while trying 
to deploy BMC Analytics solution.
I am assuming  you are using BO with BMC Analytics.
When BO is installed it has two options 
a) Installer installs  a small MySQL dirby database within the BO 
installation to store BO related meta data.
b) Use a different data base that is managed separately like if you have 
defined your own database to use with BO.

Incase if you have used option 1, the production refresh should not impact 
BO at all because all the meta data is stored locally on the BO server.
If you used option 2, the production refresh to dev should not impact BO if 
you only copied ARAdmin schema.
But if your DBA moved the BO schema also from prod to dev then it makes 
sense that your dev BO is now pointing to prod remedy.

What you can do is, launch your dev BO Designer tool and reimport the ITSM 
universe and just change the connection parameters and specify the dev 
oracle connection parameters..
That way all your dev BO reports will now get the data from your dev remedy 
database.



On Wednesday, June 20, 2012 12:43:20 PM UTC-7, Peters, Ron wrote:

 ** 
  
 Hi all,

  

 I’m working through a developing a process for refreshing our dev/qa 
 environments with production data. We dumped the data from production into 
 dev and I’ve done a lot of cleanup and re-pointing so Remedy/ITSM is 
 working correctly. That part seems to be fine.

  

 The issue I’m having is that our BO reporting server seems to now be 
 pointing to production. I logged into CMC as administrator yesterday and 
 there was nothing in the environment. No reports, users, groups (other than 
 defaults), as well as our license string. I restarted BO and Tomcat today 
 because I again couldn’t log in and now when I log in, I see production 
 reports that successfully ran this morning.

  

 First of all, I wasn’t expecting our BO environment to be affected by the 
 data refresh. In any case, we had this implemented by a contractor and I’m 
 not fully clear how BO connects to the database and where those settings 
 are kept. Any thoughts as to where I might look?

  

 Thanks in advance,

 Ron
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Re: Remedy DB refresh and Business Objects

Could you list all tables in ARSystem except those starting by t, h or b?

I'm suspecting that you are using the same database for ARS and BO.

Jose M. Huerta
Project Manager**

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necesario.



On Wed, Jun 20, 2012 at 10:33 PM, patchsk vamsi...@gmail.com wrote:

 **
 I am not an expert with the BO but recently had to self learn while trying
 to deploy BMC Analytics solution.
 I am assuming  you are using BO with BMC Analytics.
 When BO is installed it has two options
 a) Installer installs  a small MySQL dirby database within the BO
 installation to store BO related meta data.
 b) Use a different data base that is managed separately like if you have
 defined your own database to use with BO.

 Incase if you have used option 1, the production refresh should not impact
 BO at all because all the meta data is stored locally on the BO server.
 If you used option 2, the production refresh to dev should not impact BO
 if you only copied ARAdmin schema.
 But if your DBA moved the BO schema also from prod to dev then it makes
 sense that your dev BO is now pointing to prod remedy.

 What you can do is, launch your dev BO Designer tool and reimport the ITSM
 universe and just change the connection parameters and specify the dev
 oracle connection parameters..
 That way all your dev BO reports will now get the data from your dev
 remedy database.



 On Wednesday, June 20, 2012 12:43:20 PM UTC-7, Peters, Ron wrote:

 **

 Hi all,



 I’m working through a developing a process for refreshing our dev/qa
 environments with production data. We dumped the data from production into
 dev and I’ve done a lot of cleanup and re-pointing so Remedy/ITSM is
 working correctly. That part seems to be fine.



 The issue I’m having is that our BO reporting server seems to now be
 pointing to production. I logged into CMC as administrator yesterday and
 there was nothing in the environment. No reports, users, groups (other than
 defaults), as well as our license string. I restarted BO and Tomcat today
 because I again couldn’t log in and now when I log in, I see production
 reports that successfully ran this morning.



 First of all, I wasn’t expecting our BO environment to be affected by the
 data refresh. In any case, we had this implemented by a contractor and I’m
 not fully clear how BO connects to the database and where those settings
 are kept. Any thoughts as to where I might look?



 Thanks in advance,

 Ron
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Re: Need guidance for indentifying the correct cmdb classes and relationships.

2012-06-20 Thread patchsk

Thanks Jiri for the information. I will check the Data Modelling Guide.

On Tuesday, June 19, 2012 5:09:12 AM UTC-7, Jiri Pospisil wrote:

 ** 

 Hi,

  

 The general answer is that you should design the data layout according to 
 your needs, i.e. are you considering using SW license management in Asset 
 Management module, what reports you are intending to create etc. 

 To answer your specific questions I can provide the following answers 
 (based on how ADDM data gets transferred to CMDB, so assume it is 
 consistent with how the CMDB model is intended to be used):

 1.  I think you got the classes spot on (there is a Data Modelling 
 Guide document available which might also help in case you did not use it) 

 2.  A separate CI in IP EndPoint class and then use HostedAccessPoint 
 relationship

 3.  See above. For installed SW, OS and CPU CIs you can use Hosted 
 System Component relationship (requires System Name attribute to be 
 populated on the related CIs).

 4.  One instance per installation with the CI name set as combination 
 of SW product (or OS) and host name (as you have it) and then use the 
 Product Name to define what the product is and to search for all instances 
 of the given product/OS.

  

 Hope this helps

  

 Jiri Pospisil

 LCH Clearnet

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *patchsk
 *Sent:* 18 June 2012 23:41
 *To:* arslist@ARSLIST.ORG
 *Subject:* Need guidance for indentifying the correct cmdb classes and 
 relationships.

  

 ** 

 CMDB gurus,

 We are trying to do a proto type on Atrium CDMB.

 Need guidance for indentifying the correct cmdb classes and relationships.

 I took an example of our remedy system and trying to represent it in CDMB.

 Attahced the spreadsheet with class information I identified so far.

  

 Basic info about our remedy system:

 Two Midtiers loadbalanced(RemedyWeb1,RemedyWeb2) hosted on two virtual 
 machines WebVM1,WebVM2.

 Two ARServers loadbalanced(RemedyAPP1,RemedyAPP2) hosted on two virtual 
 machines AppVM1,AppVM2 as a server group.

 Oracle Database installed on two virtual servers as cluster. DBVM1, DBVM2.

 Loadbalanced VIPs are WebVIP1, AppVIP1 for web and app layers.

 All the servers are on Linux. Tomcat is installed for Web.

 App Servers have ARServer, Atrium, ITSM, Email Engine components.

 All the VMs are carved out of a big  physical server.

  

 Questions I have so far:

 1. What are the classes that I need to user for

 ARServer, Atrium, ITSM, Email Engine, Oracle Instance, Tomcat, Miditer?

 The relevent classes I can think of are BMC_Product, BMC_Application, 
 BMC_Application Service.

 2. For the IP Address of each server, should we store it as an attribute 
 to computer system or as a relationship?

 3. What are the different relationship types that are in play here?

 4. Do I need to create one instance per linux install or just create one 
 generic linux instance and relate it to all VMs or

 do not even create a linux CI, just store it as an attribute on the 
 computer system class?

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

  

 A copy of the LCH.Clearnet e-mail disclaimer can be found at: *
 www.lchclearnet.com/disclaimer/email*  

  

 LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High 
 Street, London EC3N 1EA. 

 Recognised as a Clearing House under the Financial Services  Markets Act 
 2000. Reg in England No.25932.

 LCH.Clearnet SA, Siège Social, 18 rue du Quatre Septembre, 75002 Paris, 
 Chambre de Compensation conformément au Code Monétaire et Financier.
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Re: Remedy DB refresh and Business Objects

2012-06-20 Thread Peters, Ron

Thanks for all the suggestions.

Object Owner: As for the object owner, from what little I know about databases, 
it seems that it is in the form of [owner].[object]. In our case the owner on 
all the objects is 'dbo' which from some quick google surfing is the default 
when a DB is created. I'm not sure this is going to help.

BO Designer: When opening designer on our BO system, it asks for user 
credentials on a specific system. I have 3 systems in the pulldown: 
devsystemname, qasystemname, and prodsystemname. I choose our Dev system and 
log in. Once in, in the title bar of the application, it says: Universe 
Designer - [Administrator - @prodsystemname:6400]. When I log into the prod 
environment, it displays the same thing (prodsystemname). When choosing 
'Import', there are no available universes. When I try to open a saved copy of 
the dev universe to re-export, it says I'm not authorized since that universe 
belongs to a different CMS.

I know where the connections are in the universe, that is if I could import it.

I believe it's correct in saying I share a DB between AR and BO. I'll likely 
have to back out but are there any more thoughts on moving forward so I only 
get the proper elements? Ideally I'd change a pointer somewhere and be back in 
business. From my experience with this product suite, I'm sure it won't be that 
simple.

Thanks again,
Ron

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, June 20, 2012 2:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy DB refresh and Business Objects

**
It looks like you are using a Microsoft database (I use Oracle).  Schema in 
Oracle terms usually means Owner in MS terms.  Look at who owns the objects 
(tables/views/...) in the database.

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron
Sent: Wednesday, June 20, 2012 3:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy DB refresh and Business Objects

**

I can revert to the snapshot (vmware) I took prior to the upgrade. We're 
working out the proper process and we apparently have it wrong.



I talked with the DBA who did the restore and he wasn't familiar with the 
aradmin schema. We looked at the DB and didn't see anything obvious. This 
screenshot is what we have and he restored the whole ARSystem database from 
prod to dev. How do we identify the proper subset/schema to restore?



Thanks again.



[cid:image001.png@01CD4EF2.24F41300]



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Wednesday, June 20, 2012 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy DB refresh and Business Objects



It sounds like you copied the entire database instead of just the aradmin 
schema.  When copying data from production down to a non-prod database I always 
say to just do the aradmin data



What DB are you using?  Can you do a restore from before the copy of the non 
aradmin schema?



Fred





-Original Message-

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron

Sent: Wednesday, June 20, 2012 2:43 PM

To: arslist@ARSLIST.ORG

Subject: Remedy DB refresh and Business Objects



**

Hi all,



I'm working through a developing a process for refreshing our dev/qa 
environments with production data. We dumped the data from production into dev 
and I've done a lot of cleanup and re-pointing so Remedy/ITSM is working 
correctly. That part seems to be fine.



The issue I'm having is that our BO reporting server seems to now be pointing 
to production. I logged into CMC as administrator yesterday and there was 
nothing in the environment. No reports, users, groups (other than defaults), as 
well as our license string. I restarted BO and Tomcat today because I again 
couldn't log in and now when I log in, I see production reports that 
successfully ran this morning.



First of all, I wasn't expecting our BO environment to be affected by the data 
refresh. In any case, we had this implemented by a contractor and I'm not fully 
clear how BO connects to the database and where those settings are kept. Any 
thoughts as to where I might look?



Thanks in advance,

Ron




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Re: 7.6.04 Exporting reports for import into another server

2012-06-20 Thread George Bonner

Ray,
When you export a report to file, ARX or ARXML all the attachments get dumped 
into a single directory, any duplate names should be resolved automagicly but 
reality happens...sometimes in unexpected ways. 
Another option you may not have considered is to use the migrator tool to 
migrate the data only to a file, then you can turn around and migrate that data 
into another server, that way you have a single complete export.

Give it a try, never know, it might work! :p

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Re: 7.6.04 Exporting reports for import into another server