BMC Analytics For BSM 7604
Dear List, Is it Mandatory to install SAP BusinessObjects XI Enterprise Release 3.1 SP3 or R2 SP5 before installing BMC analystics for BSM 7604? Where we will get the installer for SAP BusinessObjects XI Enterprise Release 3.1 SP3 or R2 SP5 or is this comes along with BMC analytics?. Is this licensed product? Kindly let me know if anyone having idea for the same. Do we require any thing additionally to implement BMC Analytics for BSM? Thanks. -- Sandeep Pandey Remedy Developer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: FF: What happens to the remedy world on Jan 19, 2038?
25 years from i will be in hell looking after CI and asset inventory. Where class will be people ;-) On Sep 21, 2012 11:47 PM, pritch pri...@ptd.net wrote: But if it is around we'll be on version 22.8.51 SP10594 And I'm sure there'll be a hot fix buried somewhere we'll all have to do the archaeology thing to uncover it. Plus that's 25+ years from now - how many of us will be working with Remedy to have to worry about it? - Original Message - From: LJ CTR MDA Longwing/IC lj.longwing@mda.mil To: arslist@ARSLIST.ORG Sent: Friday, September 21, 2012 2:04:33 PM Subject: Re: FF: What happens to the remedy world on Jan 19, 2038? I'm pretty sure that the world ends at that momentthat is assuming that the world doesn't end on Dec 21st. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Maddala, Venkat Sent: Friday, September 21, 2012 11:56 AM To: arslist@ARSLIST.ORG Subject: FF: What happens to the remedy world on Jan 19, 2038? ** AR System stores date/time values as the integer number of seconds since 00:00:00 GMT, January 1, 1970. Dates from January 1, 1970 through January 18, 2038 GMT are valid in date/time fields. Venkat Maddala http://RemediesForRemedy.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: BMC Analytics For BSM 7604
Hi Sandeep, Yes, it is mandatory to install SAP BusinessObjects XI Enterprise Release 3.1 SP2/3 before installing BMC Analytics. You can download this product from BMC EPD with trial license key. If needed you convert it to permanent key in communication with BMC Regards, Sunil Vyom Labs Pvt. Ltd From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: Wednesday, September 26, 2012 12:27 PM To: arslist@ARSLIST.ORG Subject: BMC Analytics For BSM 7604 ** Dear List, Is it Mandatory to install SAP BusinessObjects XI Enterprise Release 3.1 SP3 or R2 SP5 before installing BMC analystics for BSM 7604? Where we will get the installer for SAP BusinessObjects XI Enterprise Release 3.1 SP3 or R2 SP5 or is this comes along with BMC analytics?. Is this licensed product? Kindly let me know if anyone having idea for the same. Do we require any thing additionally to implement BMC Analytics for BSM? Thanks. -- Sandeep Pandey Remedy Developer _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
MidTier logs
** Hi All, I have a web service on Remedy application whichused tobe called by one Team works application service by sendingtext datawhich internally in Remedy checks for the data based on the team works input data, if data is presented in the Remedy application it will update one of record field in remedy as 'Yes/True' else it use to update 'No/false' We are getting some failure logs at team works application saying there is problem at Remedy layer. But we did not find any errors at arerror.log file and also at armidtier.log. Please let me know how I can configure the log files at mid tier level. Is this Mid Tier log does present any errors caused by web services on Remedy application.Thanks RegardsRavibabu BhimineniSteria.SIPCOTT IT PARKChennai,CUG - 838 4356Direct from UK: (9) (0121 673) 4356Mobile: 0091 9042249329http://www.Steria.com+9144 47441000 extn 4346 This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. _ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: BMC Analytics For BSM 7604
Sandeep, You may also want to consider going to Analytics version 7.6.05. It includes bug fixes and some new reports. It is compatible with AR/ITSM 7.6.04 as well as .03. Sent from my iPhone On Sep 26, 2012, at 3:57 AM, ITSM Support itsm.supp...@vyomlabs.com wrote: ** Hi Sandeep, Yes, it is mandatory to install SAP BusinessObjects XI Enterprise Release 3.1 SP2/3” before installing BMC Analytics. You can download this product from BMC EPD with trial license key. If needed you convert it to permanent key in communication with BMC Regards, Sunil Vyom Labs Pvt. Ltd *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey *Sent:* Wednesday, September 26, 2012 12:27 PM *To:* arslist@ARSLIST.ORG *Subject:* BMC Analytics For BSM 7604 ** Dear List, Is it Mandatory to install SAP BusinessObjects XI Enterprise Release 3.1 SP3 or R2 SP5 before installing BMC analystics for BSM 7604? Where we will get the installer for SAP BusinessObjects XI Enterprise Release 3.1 SP3 or R2 SP5 or is this comes along with BMC analytics?. Is this licensed product? Kindly let me know if anyone having idea for the same. Do we require any thing additionally to implement BMC Analytics for BSM? Thanks. -- Sandeep Pandey Remedy Developer _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
encrypting a remedy password.
Hi everyone , Would anyone who has done something similar and encountered himself having the situation could give us some hints on how to resolve this issue with minimum effort i.e. without making any code changes. We have a set of Java API programs which connect to an ARS server and create some forms data. These scripts read a password from a flat file among other stuff (for easy maintenance so to say). So without making any changes to any of the Java code, is there an option of encrypting the password which the java could still read and pass to the API call which established the remedy connection? There are two places where I see the password references in every java script. remedypassword = prop.getproperty(remedypass); setpassword(remedypassword); This by the way is a 7.1 server running on a Sun Solaris 5.10 and an Oracle 10. Any thoughts would be very much appreciated. frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: encrypting a remedy password.
The sql log shows an insert statment with the password encrypted:
INSERT INTO T30
(C102,C101)
VALUES
('../BBB','user1'..')
SQL select C101, C102 from aradmin.T30 where C101 =
'user1';
C101
C102
user1
/BBB
But have not tried this yet Any thoughts will be appreciated.
De : Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Envoyé le : Mercredi 26 septembre 2012 13h15
Objet : encrypting a remedy password.
Hi everyone ,
Would anyone
who has done something similar and encountered himself having the situation
could give us some hints on how to resolve this issue with minimum effort i.e.
without making any code changes.
We have a
set of Java API programs which connect to an ARS server and create some forms
data. These scripts read a password from a flat file among other stuff (for
easy maintenance so to say). So without making any changes to any of the Java
code, is there an option of encrypting the password which the java could still
read and pass to the API call which established the remedy connection?
There are
two places where I see the password references in every java script.
remedypassword =
prop.getproperty(remedypass);
setpassword(remedypassword);
This by the
way is a 7.1 server running on a Sun Solaris
5.10 and an Oracle 10.
Any thoughts
would be very much appreciated.
frex
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Re: encrypting a remedy password.
**
Hi,
If your programs only push data into a table, you can use an
unprivileged user (no group, read license, no password). This is the
best way to handle the password : don't use one. :)
If you need a privileged user then you could use an encryption lib like Base64.
On Wed, Sep 26, 2012 at 2:09 PM, Frex Popo frexp...@yahoo.fr wrote:
**
The sql log shows an insert statment with the password encrypted:
INSERT INTO T30 (C102,C101) VALUES
('../BBB','user1'..')
SQL select C101, C102 from aradmin.T30 where C101 = 'user1';
C101
C102
user1
/BBB
But have not tried this yet Any thoughts will be appreciated.
De : Frex Popo frexp...@yahoo.fr
À : arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Envoyé le : Mercredi 26 septembre 2012 13h15
Objet : encrypting a remedy password.
Hi everyone ,
Would anyone who has done something similar and encountered himself having
the situation could give us some hints on how to resolve this issue with
minimum effort i.e. without making any code changes.
We have a set of Java API programs which connect to an ARS server and create
some forms data. These scripts read a password from a flat file among other
stuff (for easy maintenance so to say). So without making any changes to any
of the Java code, is there an option of encrypting the password which the
java could still read and pass to the API call which established the remedy
connection?
There are two places where I see the password references in every java
script.
remedypassword = prop.getproperty(remedypass);
setpassword(remedypassword);
This by the way is a 7.1 server running on a Sun Solaris 5.10 and an Oracle
10.
Any thoughts would be very much appreciated.
frex
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
___
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Re: encrypting a remedy password.
Frex, If the PW is going to exist in the flat file in an encrypted fashion, then you WILL need to make changes to your java code to decrypt it before it is used in the API. There isn't going to be any way to change the storage of the password without changing the program to accommodate that change. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent: Wednesday, September 26, 2012 5:15 AM To: arslist@ARSLIST.ORG Subject: encrypting a remedy password. ** Hi everyone , Would anyone who has done something similar and encountered himself having the situation could give us some hints on how to resolve this issue with minimum effort i.e. without making any code changes. We have a set of Java API programs which connect to an ARS server and create some forms data. These scripts read a password from a flat file among other stuff (for easy maintenance so to say). So without making any changes to any of the Java code, is there an option of encrypting the password which the java could still read and pass to the API call which established the remedy connection? There are two places where I see the password references in every java script. remedypassword = prop.getproperty(remedypass); setpassword(remedypassword); This by the way is a 7.1 server running on a Sun Solaris 5.10 and an Oracle 10. Any thoughts would be very much appreciated. frex _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Virtual presentation for RUG: BMC Analytics: One user repository is better than two, three or four
John, This year you could do more than apologise for not being at the conference, where the major 3rd party apps are showcased, even Softwaretoolhouse has made an appearance ( sadly he couldn't make it this year). You could, as I tried to convince you a few months back, show up at the conference(for the first time)! Let us kick the tires of the product and talk to the developers. Be in the same room as Misi of RRR and the other developers of apps that add such great value to the BMC Remedy world. You still have just under 3 weeks to get to the conference where your appearance will be welcomed by many, cost of Booth and transportation is your investment in your business :-) WWRUG12: Version 8, 3rd party products, 90+ technical sessions. Evening with Engineering, hundreds of attendees [Hotel rooms fading fast]. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: September 20, 2011 1:20 AM To: arslist@ARSLIST.ORG Subject: Virtual presentation for RUG: BMC Analytics: One user repository is better than two, three or four Good day, With WWRUG under way, we can only apologise for not being with you, however we have prepared a virtual presentation for you to enjoy. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
8.00.00 windows/sql install -- 2 bugs? not sure yet..
ENV: virtual lappy with 12 gig of ram, and Quad core lappy:: Windows 2003
x86 32, sql 2005 32bit,
Already had 7.6.04 SP2 installed and running with ITSM, SRM, etc..
working..
Upgraded ARS -- no issues, Upgraded AtriumCore -- no issues,
ITSM upgrade:: issues
-- While installing the Java GUI blew up.. and disappeared.. Poof !
-- Second time it prompted me that I need an extended sql db, and the one I
have will not work till it is fixed.. but MS says this is going away?!?
1st issue
(Sep 25 2012 08:42:20.546 PM
-0400),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
LOG EVENT {Description=[MESSAGE BUNDLE],Detail=[ProgressMessages]}
(Sep 25 2012 08:42:20.546 PM
-0400),SEVERE,com.bmc.install.builder.installanywhere.InstallationTaskAction,
LOG EVENT {Description=[InstallationTask
[com.bmc.install.product.bmcitbm.tasks.BMCITBMLoadingTask8000] uncaught
exception thrown, cancelling
install.],Detail=[java.lang.NullPointerException]}
(Sep 25 2012 08:42:21.109 PM
-0400),SEVERE,com.bmc.install.builder.installanywhere.InstallationTaskAction,
THROWABLE EVENT {Description=[
Error occurred while executing InstallationTask:
com.bmc.install.product.bmcitbm.tasks.BMCITBMLoadingTask8000: Error
occurred while executing
com.bmc.install.product.bmcitbm.tasks.BMCITBMLoadingTask8000]},
Throwable=[java.lang.RuntimeException: Error occurred while executing
com.bmc.install.product.bmcitbm.tasks.BMCITBMLoadingTask8000
com.bmc.install.builder.installanywhere.InstallationTaskAction.runTask(InstallationTaskAction.java:1714)
com.bmc.install.builder.installanywhere.InstallationTaskAction.execute(InstallationTaskAction.java:1288)
com.bmc.install.builder.installanywhere.InstallationTaskAction.install(InstallationTaskAction.java:126)
com.zerog.ia.installer.actions.CustomAction.installSelf(DashoA10*..)
com.zerog.ia.installer.actions.PlugInAction.installSelf(DashoA10*..)
ZeroGwx.run(DashoA10*..)],
Throwable=[java.lang.NullPointerException
java.util.Hashtable.put(Unknown Source)
java.util.Properties.setProperty(Unknown Source)
java.lang.System.setProperty(Unknown Source)
com.bmc.install.task.InstallationPropertiesHelper.setProperty(InstallationPropertiesHelper.java:135)
com.bmc.install.task.InstallationTask.setProperty(InstallationTask.java:496)
com.bmc.install.product.bmcitbm.tasks.BMCITBMLoadingTask8000.execute(BMCITBMLoadingTask8000.java:73)
com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)
java.lang.Thread.run(Unknown Source)]
-2nd issue
http://msdn.microsoft.com/en-US/library/ms164653%28v=sql.90%29.aspx
And this says.. the following::
*Important: This feature will be removed in a future version of Microsoft
SQL Server. Do not use this feature in new development work, and modify
applications that currently use this feature as soon as possible. Use CLR
Integration instead.*
--
Patrick Zandi
___
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Re: encrypting a remedy password.
Thank you LJ for your thoughts. De : Longwing, LJ CTR MDA/IC lj.longwing@mda.mil À : arslist@ARSLIST.ORG Envoyé le : Mercredi 26 septembre 2012 15h06 Objet : Re: encrypting a remedy password. Frex, If the PW is going to exist in the flat file in an encrypted fashion, then you WILL need to make changes to your java code to decrypt it before it is used in the API. There isn't going to be any way to change the storage of the password without changing the program to accommodate that change. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frex Popo Sent: Wednesday, September 26, 2012 5:15 AM To: arslist@ARSLIST.ORG Subject: encrypting a remedy password. ** Hi everyone , Would anyone who has done something similar and encountered himself having the situation could give us some hints on how to resolve this issue with minimum effort i.e. without making any code changes. We have a set of Java API programs which connect to an ARS server and create some forms data. These scripts read a password from a flat file among other stuff (for easy maintenance so to say). So without making any changes to any of the Java code, is there an option of encrypting the password which the java could still read and pass to the API call which established the remedy connection? There are two places where I see the password references in every java script. remedypassword = prop.getproperty(remedypass); setpassword(remedypassword); This by the way is a 7.1 server running on a Sun Solaris 5.10 and an Oracle 10. Any thoughts would be very much appreciated. frex _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 8.00.00 windows/sql install -- 2 bugs? not sure yet..
time to try the oracle version I have.. hu...
On Wed, Sep 26, 2012 at 9:37 AM, patrick zandi remedy...@gmail.com wrote:
ENV: virtual lappy with 12 gig of ram, and Quad core lappy:: Windows 2003
x86 32, sql 2005 32bit,
Already had 7.6.04 SP2 installed and running with ITSM, SRM, etc..
working..
Upgraded ARS -- no issues, Upgraded AtriumCore -- no issues,
ITSM upgrade:: issues
-- While installing the Java GUI blew up.. and disappeared.. Poof !
-- Second time it prompted me that I need an extended sql db, and the one
I have will not work till it is fixed.. but MS says this is going away?!?
1st issue
(Sep 25 2012 08:42:20.546 PM
-0400),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
LOG EVENT {Description=[MESSAGE BUNDLE],Detail=[ProgressMessages]}
(Sep 25 2012 08:42:20.546 PM
-0400),SEVERE,com.bmc.install.builder.installanywhere.InstallationTaskAction,
LOG EVENT {Description=[InstallationTask
[com.bmc.install.product.bmcitbm.tasks.BMCITBMLoadingTask8000] uncaught
exception thrown, cancelling
install.],Detail=[java.lang.NullPointerException]}
(Sep 25 2012 08:42:21.109 PM
-0400),SEVERE,com.bmc.install.builder.installanywhere.InstallationTaskAction,
THROWABLE EVENT {Description=[
Error occurred while executing InstallationTask:
com.bmc.install.product.bmcitbm.tasks.BMCITBMLoadingTask8000: Error
occurred while executing
com.bmc.install.product.bmcitbm.tasks.BMCITBMLoadingTask8000]},
Throwable=[java.lang.RuntimeException: Error occurred while executing
com.bmc.install.product.bmcitbm.tasks.BMCITBMLoadingTask8000
com.bmc.install.builder.installanywhere.InstallationTaskAction.runTask(InstallationTaskAction.java:1714)
com.bmc.install.builder.installanywhere.InstallationTaskAction.execute(InstallationTaskAction.java:1288)
com.bmc.install.builder.installanywhere.InstallationTaskAction.install(InstallationTaskAction.java:126)
com.zerog.ia.installer.actions.CustomAction.installSelf(DashoA10*..)
com.zerog.ia.installer.actions.PlugInAction.installSelf(DashoA10*..)
ZeroGwx.run(DashoA10*..)],
Throwable=[java.lang.NullPointerException
java.util.Hashtable.put(Unknown Source)
java.util.Properties.setProperty(Unknown Source)
java.lang.System.setProperty(Unknown Source)
com.bmc.install.task.InstallationPropertiesHelper.setProperty(InstallationPropertiesHelper.java:135)
com.bmc.install.task.InstallationTask.setProperty(InstallationTask.java:496)
com.bmc.install.product.bmcitbm.tasks.BMCITBMLoadingTask8000.execute(BMCITBMLoadingTask8000.java:73)
com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)
java.lang.Thread.run(Unknown Source)]
-2nd issue
http://msdn.microsoft.com/en-US/library/ms164653%28v=sql.90%29.aspx
And this says.. the following::
*Important: This feature will be removed in a future version of Microsoft
SQL Server. Do not use this feature in new development work, and modify
applications that currently use this feature as soon as possible. Use CLR
Integration instead.*
--
Patrick Zandi
--
Patrick Zandi
___
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Re: BMC Analytics For BSM 7604
Just to clarify, the necessary version of Business Objects is included with BMC Analytics. The license for Business Objects comes with the entitlement for BMC Analytics. You can also choose to purchase the 'premium' version of users to gain entitlement to the full Enterprise license key necessary to integrate with the AR System Mid-Tier. The standard BMC Analytics package does not have the proper entitlement to integrate with the Mid-Tier, but premium does. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ITSM Support Sent: Wednesday, September 26, 2012 12:58 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Analytics For BSM 7604 ** Hi Sandeep, Yes, it is mandatory to install SAP BusinessObjects XI Enterprise Release 3.1 SP2/3 before installing BMC Analytics. You can download this product from BMC EPD with trial license key. If needed you convert it to permanent key in communication with BMC Regards, Sunil Vyom Labs Pvt. Ltd From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sandeep Pandey Sent: Wednesday, September 26, 2012 12:27 PM To: arslist@ARSLIST.ORG Subject: BMC Analytics For BSM 7604 ** Dear List, Is it Mandatory to install SAP BusinessObjects XI Enterprise Release 3.1 SP3 or R2 SP5 before installing BMC analystics for BSM 7604? Where we will get the installer for SAP BusinessObjects XI Enterprise Release 3.1 SP3 or R2 SP5 or is this comes along with BMC analytics?. Is this licensed product? Kindly let me know if anyone having idea for the same. Do we require any thing additionally to implement BMC Analytics for BSM? Thanks. -- Sandeep Pandey Remedy Developer _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: FF: What happens to the remedy world on Jan 19, 2038?
If I may jump in here and come back to Venkat’s initial question, as I believe it is a valid concern. Remember, this is something that would impact Remedy users much sooner than 2038. If, (for example), I have a date field that documents a future event, (such as end-of-life on an asset), It is not inconceivable that I would want to submit a record today, with a future date of Jan, 20, 2038. So, I have two follow-up questions: Is this something that is unique to the AR Server environment, or are all systems that run on epoch time going to run into the same problem. How *is* BMC going to address this? Regards .ron On Wed, Sep 26, 2012 at 3:50 AM, Rajesh Nair rajesh.nair@gmail.comwrote: ** 25 years from i will be in hell looking after CI and asset inventory. Where class will be people ;-) On Sep 21, 2012 11:47 PM, pritch pri...@ptd.net wrote: But if it is around we'll be on version 22.8.51 SP10594 And I'm sure there'll be a hot fix buried somewhere we'll all have to do the archaeology thing to uncover it. Plus that's 25+ years from now - how many of us will be working with Remedy to have to worry about it? - Original Message - From: LJ CTR MDA Longwing/IC lj.longwing@mda.mil To: arslist@ARSLIST.ORG Sent: Friday, September 21, 2012 2:04:33 PM Subject: Re: FF: What happens to the remedy world on Jan 19, 2038? I'm pretty sure that the world ends at that momentthat is assuming that the world doesn't end on Dec 21st. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Maddala, Venkat Sent: Friday, September 21, 2012 11:56 AM To: arslist@ARSLIST.ORG Subject: FF: What happens to the remedy world on Jan 19, 2038? ** AR System stores date/time values as the integer number of seconds since 00:00:00 GMT, January 1, 1970. Dates from January 1, 1970 through January 18, 2038 GMT are valid in date/time fields. Venkat Maddala http://RemediesForRemedy.com http://remediesforremedy.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: FF: What happens to the remedy world on Jan 19, 2038?
Ron, The actual answer to the question was likely already providedthat we need to move from a 32 Bit Integer field to a 64 Bit Integer field. Remedy is by no means the only system that is dealing with this issue and you are correct, they need to address it sooner than later, but I think they have somewhere in the realm of 10-15 years to address this particular problem before it becomes a serious issue for most people. Mainly because the 'Date' field DOES support dates beyond this range, and it's not likely that you will need to use a Date/Time field, which provides you what TIME on that day something needs to happen, but instead would be able to use a Date field to accomplish something so far in the future as 2038. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Tavares Sent: Wednesday, September 26, 2012 8:13 AM To: arslist@ARSLIST.ORG Subject: Re: FF: What happens to the remedy world on Jan 19, 2038? ** If I may jump in here and come back to Venkat's initial question, as I believe it is a valid concern. Remember, this is something that would impact Remedy users much sooner than 2038. If, (for example), I have a date field that documents a future event, (such as end-of-life on an asset), It is not inconceivable that I would want to submit a record today, with a future date of Jan, 20, 2038. So, I have two follow-up questions: Is this something that is unique to the AR Server environment, or are all systems that run on epoch time going to run into the same problem. How *is* BMC going to address this? Regards .ron On Wed, Sep 26, 2012 at 3:50 AM, Rajesh Nair rajesh.nair@gmail.com wrote: ** 25 years from i will be in hell looking after CI and asset inventory. Where class will be people ;-) On Sep 21, 2012 11:47 PM, pritch pri...@ptd.net wrote: But if it is around we'll be on version 22.8.51 SP10594 And I'm sure there'll be a hot fix buried somewhere we'll all have to do the archaeology thing to uncover it. Plus that's 25+ years from now - how many of us will be working with Remedy to have to worry about it? - Original Message - From: LJ CTR MDA Longwing/IC lj.longwing@mda.mil To: arslist@ARSLIST.ORG Sent: Friday, September 21, 2012 2:04:33 PM Subject: Re: FF: What happens to the remedy world on Jan 19, 2038? I'm pretty sure that the world ends at that momentthat is assuming that the world doesn't end on Dec 21st. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Maddala, Venkat Sent: Friday, September 21, 2012 11:56 AM To: arslist@ARSLIST.ORG Subject: FF: What happens to the remedy world on Jan 19, 2038? ** AR System stores date/time values as the integer number of seconds since 00:00:00 GMT, January 1, 1970. Dates from January 1, 1970 through January 18, 2038 GMT are valid in date/time fields. Venkat Maddala http://RemediesForRemedy.com http://remediesforremedy.com/ _attend WWRUG12 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug12 www.wwrug12.com http://www.wwrug12.com/ ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ attend wwrug12 www.wwrug12.com http://www.wwrug12.com/ ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software
I find it interesting that there is another post. word for word, the same as this one from another user https://groups.google.com/forum/?fromgroups=#!topic/arslist/ICHKYCM67lE On Tuesday, September 25, 2012 6:11:39 AM UTC-4, Hullule, Kiran wrote: Hi Misi, This includes Platform components and ITSM application. Best Regards -Original Message- From: Action Request System discussion list(ARSList) [mailto: ars...@arslist.org javascript:] On Behalf Of Misi Mladoniczky Sent: Tuesday, September 25, 2012 3:12 PM To: ars...@arslist.org javascript: Subject: Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software Hi, Even better than 5.1.2 and 6.3? Are you talking about the Remedy Core AR Server here, or are you referring to applications as well? Or maybe the client (in this case Mid-Tier)? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Congratulations to the BMC Team on the 8.0 GA! We participated in BMC's Select Market Availability (early release) program and has been running 8.0 in production since September 4th. There are some great new features in 8.0 (redesigned SRM interface, Social Collaboration, Email Rules Engine, Copy/Paste Workflow elements, Wiki-style documentation, and many more) that we're really excited about. We upgraded from ITSM 7.6.00 over the summer and 8.0 has been one of the most stable releases I can remember in my 12+ years developing Remedy applications. I definitely recommend everyone take a hard look and start planning your next upgrade sooner than later. Happy about this release. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software
Pretty sure that's the same guy jham Thanks, Jon _ Jon Slaven | Amway | 616-787-7132 | jon.sla...@amway.com From: jham36 jha...@gmail.com To: arslist@ARSLIST.ORG, Date: 09/26/2012 10:40 AM Subject:Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** I find it interesting that there is another post. word for word, the same as this one from another user https://groups.google.com/forum/?fromgroups=#!topic/arslist/ICHKYCM67lE On Tuesday, September 25, 2012 6:11:39 AM UTC-4, Hullule, Kiran wrote: Hi Misi, This includes Platform components and ITSM application. Best Regards -Original Message- From: Action Request System discussion list(ARSList) [mailto: ars...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Tuesday, September 25, 2012 3:12 PM To: ars...@arslist.org Subject: Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software Hi, Even better than 5.1.2 and 6.3? Are you talking about the Remedy Core AR Server here, or are you referring to applications as well? Or maybe the client (in this case Mid-Tier)? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Congratulations to the BMC Team on the 8.0 GA! We participated in BMC's Select Market Availability (early release) program and has been running 8.0 in production since September 4th. There are some great new features in 8.0 (redesigned SRM interface, Social Collaboration, Email Rules Engine, Copy/Paste Workflow elements, Wiki-style documentation, and many more) that we're really excited about. We upgraded from ITSM 7.6.00 over the summer and 8.0 has been one of the most stable releases I can remember in my 12+ years developing Remedy applications. I definitely recommend everyone take a hard look and start planning your next upgrade sooner than later. Happy about this release. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software
You know roofers and painters give you a discount on their products and services if you post a sign in your drive way ;) I’m sure he’s a good honest guy – we’ll just have to find out for ourselves. Personally wouldn’t touch it until patch 3 or above. I’d be interested to know the recorded defect rate on all product versions and patch releases to date and if it starts to fall – now that would be encouraging that BMC has improved their QA process. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of jham36 Sent: Wednesday, September 26, 2012 9:41 AM To: arslist@arslist.org Subject: Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** I find it interesting that there is another post. word for word, the same as this one from another user https://groups.google.com/forum/?fromgroups=#!topic/arslist/ICHKYCM67lE On Tuesday, September 25, 2012 6:11:39 AM UTC-4, Hullule, Kiran wrote: Hi Misi, This includes Platform components and ITSM application. Best Regards -Original Message- From: Action Request System discussion list(ARSList) [mailto:ars...@arslist.org javascript: ] On Behalf Of Misi Mladoniczky Sent: Tuesday, September 25, 2012 3:12 PM To: ars...@arslist.org javascript: Subject: Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software Hi, Even better than 5.1.2 and 6.3? Are you talking about the Remedy Core AR Server here, or are you referring to applications as well? Or maybe the client (in this case Mid-Tier)? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Congratulations to the BMC Team on the 8.0 GA! We participated in BMC's Select Market Availability (early release) program and has been running 8.0 in production since September 4th. There are some great new features in 8.0 (redesigned SRM interface, Social Collaboration, Email Rules Engine, Copy/Paste Workflow elements, Wiki-style documentation, and many more) that we're really excited about. We upgraded from ITSM 7.6.00 over the summer and 8.0 has been one of the most stable releases I can remember in my 12+ years developing Remedy applications. I definitely recommend everyone take a hard look and start planning your next upgrade sooner than later. Happy about this release. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
CMDB CI and relationship templates
Hello all, I have a question about Atrium CMDB and Asset Management 7.6.4 - I have noted that there is a functionality called Configuration that lets you record the financial information for a set of assets and link it to specific CIs, but is there anything similar that allows you to record standard structural configurations (CI and relationships)? Or do I need to go to Configuration Management to get that? Say I want to create template for all new application servers that includes a virtual server with 2Mb memory, two network ports, 60 Gb drive resource on a SAN server, and the relationships between each, is there a place for this? One thought that does occur to me is that I could set up a 'template' dataset, put in these configurations as CIs and relationships, and then when I wanted to create one, have a reconcile job that merges but does not delete the 'template' CI/relationships. Has anyone tried this, or is there a better way that's already built in? Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2012 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: MidTier logs
Not knowing what version Mid-Tier and what OS, Web Server, and Java we can only give general help. I personally have no problems running ARS and Mid-Tier in a production environment with all logs enabled. My setup is Tomcat (v5.5) on Linux with Java (1.5x) running ARS 7.6.04 SP3 (both ARS and Mid-Tier). For debugging a Web Service you will definitely want at least Cache, Session Management, Web Services, Qualifications and Expressions, and Servlet checked in the Mid-Tier Log Settings. I run Log Level=Fine, Viewer=File, and Format=Detailed Text. What type of error are they getting. Is it a SOAP Fault/Axis Fault error, or some HTTP error that may be coming from the web server itself? Fred - Original Message - From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bhimineni Ravibabu Sent: Wednesday, September 26, 2012 4:00 AM To: arslist@ARSLIST.ORG Subject: MidTier logs ** Hi All, I have a web service on Remedy application which used to be called by one Team works application service by sending text data which internally in Remedy checks for the data based on the team works input data, if data is presented in the Remedy application it will update one of record field in remedy as 'Yes/True' else it use to update 'No/false' We are getting some failure logs at team works application saying there is problem at Remedy layer. But we did not find any errors at arerror.log file and also at armidtier.log. Please let me know how I can configure the log files at mid tier level. Is this Mid Tier log does present any errors caused by web services on Remedy application. Thanks Regards Ravibabu Bhimineni Steria. SIPCOTT IT PARK Chennai, CUG - 838 4356 Direct from UK: (9) (0121 673) 4356 Mobile: 0091 9042249329 http://www.Steria.com +9144 47441000 extn 4346 This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. _ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 8 Compatibility Matrix
Please try the URL again. It should open compatibility matrix PDF for Atrium Core 8.0.00 now. http://media.cms.bmc.com/documents/BMC_Atrium_Core_8_0_00_Compatibility_Matrix.pdf - Rahul From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Wednesday, September 26, 2012 12:16 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 8 Compatibility Matrix ** I tried looking in the PAC application but I could not find version 8 of the Atrium CMDB in there. I looked under all these application names (these are all the products with the string CMDB in the name): - BMC Atrium CMDB Enterprise Manager - BMC Atrium CMDB Enterprise Manager - Enterprise Use - BMC Atrium CMDB Suite In the PAC application, under BMC Remedy IT Service Management Suite 8.0.00, I see this paragraph: 1) BMC Remedy IT Service Management 8.0.00 supports all of the operating system / database combinations supported by the underlying BMC Remedy AR System with the exception of IBM(r) Informix(r). Please see the BMC Remedy AR System Compatibility Matrix and the BMC Atrium Core Compatibility Matrix for details and specific minimum version levels. Please refer the link http://media.cms.bmc.com/documents/AR+System+8.0.00+Compatibility+Matrix.pdf for BMC Remedy AR System Compatibility Matrix and http://media.cms.bmc.com/documents/BMC_Atrium_Core_8_0_00_Compatibility_Matrix.pdf for the BMC Atrium Core Compatibility Matrix. I tried to open the URL to the the Atrium Core 8 Compatibility Matrix (http://media.cms.bmc.com/documents/BMC_Atrium_Core_8_0_00_Compatibility_Matrix.pdf), but I get a 404 error. Where can I find the compatibility matrix for Atrium CMDB 8.0? Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 8 Compatibility Matrix
Thank you. This has the information I was looking for. Axton On Wed, Sep 26, 2012 at 11:08 AM, Vedak, Rahul rahul_ve...@bmc.com wrote: ** Please try the URL again. It should open compatibility matrix PDF for Atrium Core 8.0.00 now. ** ** http://media.cms.bmc.com/documents/BMC_Atrium_Core_8_0_00_Compatibility_Matrix.pdf ** ** - Rahul ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Axton *Sent:* Wednesday, September 26, 2012 12:16 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM 8 Compatibility Matrix ** ** ** I tried looking in the PAC application but I could not find version 8 of the Atrium CMDB in there. I looked under all these application names (these are all the products with the string CMDB in the name): - BMC Atrium CMDB Enterprise Manager - BMC Atrium CMDB Enterprise Manager - Enterprise Use - BMC Atrium CMDB Suite ** ** In the PAC application, under BMC Remedy IT Service Management Suite 8.0.00, I see this paragraph: ** ** 1) BMC Remedy IT Service Management 8.0.00 supports all of the operating system / database combinations supported by the underlying BMC Remedy AR System with the exception of IBM® Informix®. Please see the BMC Remedy AR System Compatibility Matrix and the BMC Atrium Core Compatibility Matrix for details and specific minimum version levels. Please refer the link http://media.cms.bmc.com/documents/AR+System+8.0.00+Compatibility+Matrix.pdffor BMC Remedy AR System Compatibility Matrix and http://media.cms.bmc.com/documents/BMC_Atrium_Core_8_0_00_Compatibility_Matrix.pdffor the BMC Atrium Core Compatibility Matrix. ** ** I tried to open the URL to the the Atrium Core 8 Compatibility Matrix ( http://media.cms.bmc.com/documents/BMC_Atrium_Core_8_0_00_Compatibility_Matrix.pdf), but I get a 404 error. ** ** Where can I find the compatibility matrix for Atrium CMDB 8.0? ** ** Axton Grams _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: FF: What happens to the remedy world on Jan 19, 2038?
Actually the limitation is on data/time field only. If you need to store date/times beyond 2038 before remedy could provide a fix is split that into two fields(date field, time field). This limitation does not apply to date only only fields. On Wednesday, September 26, 2012 7:13:20 AM UTC-7, Ron Tavares wrote: ** If I may jump in here and come back to Venkat’s initial question, as I believe it is a valid concern. Remember, this is something that would impact Remedy users much sooner than 2038. If, (for example), I have a date field that documents a future event, (such as end-of-life on an asset), It is not inconceivable that I would want to submit a record today, with a future date of Jan, 20, 2038. So, I have two follow-up questions: Is this something that is unique to the AR Server environment, or are all systems that run on epoch time going to run into the same problem. How *is* BMC going to address this? Regards .ron On Wed, Sep 26, 2012 at 3:50 AM, Rajesh Nair rajesh@gmail.comjavascript: wrote: ** 25 years from i will be in hell looking after CI and asset inventory. Where class will be people ;-) On Sep 21, 2012 11:47 PM, pritch pri...@ptd.net javascript: wrote: But if it is around we'll be on version 22.8.51 SP10594 And I'm sure there'll be a hot fix buried somewhere we'll all have to do the archaeology thing to uncover it. Plus that's 25+ years from now - how many of us will be working with Remedy to have to worry about it? - Original Message - From: LJ CTR MDA Longwing/IC lj.long...@mda.mil javascript: To: ars...@arslist.org javascript: Sent: Friday, September 21, 2012 2:04:33 PM Subject: Re: FF: What happens to the remedy world on Jan 19, 2038? I'm pretty sure that the world ends at that momentthat is assuming that the world doesn't end on Dec 21st. -Original Message- From: Action Request System discussion list(ARSList) [mailto: ars...@arslist.org javascript:] On Behalf Of Maddala, Venkat Sent: Friday, September 21, 2012 11:56 AM To: ars...@arslist.org javascript: Subject: FF: What happens to the remedy world on Jan 19, 2038? ** AR System stores date/time values as the integer number of seconds since 00:00:00 GMT, January 1, 1970. Dates from January 1, 1970 through January 18, 2038 GMT are valid in date/time fields. Venkat Maddala http://RemediesForRemedy.com http://remediesforremedy.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: MidTier logs
Use a utility like soapui and try calling the web service and see what error you get. Alternatively create a dummy filter on remedy itself and consume the web service to see what is happening. For debugging you can follow the earlier post by Fred. -Karthik On Sep 26, 2012 9:14 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Not knowing what version Mid-Tier and what OS, Web Server, and Java we can only give general help. I personally have no problems running ARS and Mid-Tier in a production environment with all logs enabled. My setup is Tomcat (v5.5) on Linux with Java (1.5x) running ARS 7.6.04 SP3 (both ARS and Mid-Tier). For debugging a Web Service you will definitely want at least Cache, Session Management, Web Services, Qualifications and Expressions, and Servlet checked in the Mid-Tier Log Settings. I run Log Level=Fine, Viewer=File, and Format=Detailed Text. What type of error are they getting. Is it a SOAP Fault/Axis Fault error, or some HTTP error that may be coming from the web server itself? Fred - Original Message - From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Bhimineni Ravibabu Sent: Wednesday, September 26, 2012 4:00 AM To: arslist@ARSLIST.ORG Subject: MidTier logs ** Hi All, I have a web service on Remedy application which used to be called by one Team works application service by sending text data which internally in Remedy checks for the data based on the team works input data, if data is presented in the Remedy application it will update one of record field in remedy as 'Yes/True' else it use to update 'No/false' We are getting some failure logs at team works application saying there is problem at Remedy layer. But we did not find any errors at arerror.log file and also at armidtier.log. Please let me know how I can configure the log files at mid tier level. Is this Mid Tier log does present any errors caused by web services on Remedy application. Thanks Regards Ravibabu Bhimineni Steria. SIPCOTT IT PARK Chennai, CUG - 838 4356 Direct from UK: (9) (0121 673) 4356 Mobile: 0091 9042249329 http://www.Steria.com +9144 47441000 extn 4346 This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. _ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software
Don’t get me started on the topic of BMC’s QA process for ITSM, LOL. I do QA as opposed to development for our Remedy team, and while I do appreciate that it’s difficult to do QA well (and I think perhaps harder when you have different server OSes, DB languages, etc. all supported combinations of which have to play nicely together – we at least have just the one server OS and DB language to worry about), it’s definitely an area that BMC could stand to improve. Their testing appears to me to lack thoroughness (i.e. testing all the different places where a given action can be done – such as creating relationships between tickets, which can be done in 3 different places I know of offhand in Incident Management alone), does not appear to look at consistency of behavior of common fields like the Work Info or Notes fields or how the same information is presented between modules (in 7.6.04 SP2, try doing a Prod Cat search for a term that should have multiple matches in both Incident and Change Management for an example of what I mean), and at times appears not to include the practice of regression testing. Does anybody know if they have a dedicated QA team for ITSM? Or do they just have teams of various people for whom testing is one among many duties? If the latter is true, it would certainly explain some of the holes I’ve seen in their product. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Wednesday, September 26, 2012 8:53 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** You know roofers and painters give you a discount on their products and services if you post a sign in your drive way ;) I’m sure he’s a good honest guy – we’ll just have to find out for ourselves. Personally wouldn’t touch it until patch 3 or above. I’d be interested to know the recorded defect rate on all product versions and patch releases to date and if it starts to fall – now that would be encouraging that BMC has improved their QA process. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.commailto:ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org]mailto:[mailto:arslist@arslist.org] On Behalf Of jham36 Sent: Wednesday, September 26, 2012 9:41 AM To: arslist@arslist.orgmailto:arslist@arslist.org Subject: Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** I find it interesting that there is another post. word for word, the same as this one from another user https://groups.google.com/forum/?fromgroups=#!topic/arslist/ICHKYCM67lE On Tuesday, September 25, 2012 6:11:39 AM UTC-4, Hullule, Kiran wrote: Hi Misi, This includes Platform components and ITSM application. Best Regards -Original Message- From: Action Request System discussion list(ARSList) [mailto:ars...@arslist.orgjavascript:] On Behalf Of Misi Mladoniczky Sent: Tuesday, September 25, 2012 3:12 PM To: ars...@arslist.orgjavascript: Subject: Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software Hi, Even better than 5.1.2 and 6.3? Are you talking about the Remedy Core AR Server here, or are you referring to applications as well? Or maybe the client (in this case Mid-Tier)? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Congratulations to the BMC Team on the 8.0 GA! We participated in BMC's Select Market Availability (early release) program and has been running 8.0 in production since September 4th. There are some great new features in 8.0 (redesigned SRM interface, Social Collaboration, Email Rules Engine, Copy/Paste Workflow elements, Wiki-style documentation, and many more) that we're really excited about. We upgraded from ITSM 7.6.00 over the summer and 8.0 has been one of the most stable releases I can remember in my 12+ years developing Remedy applications. I definitely recommend everyone take a hard look and start planning your next upgrade sooner than later. Happy about this release. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software
Couldn’t agree more Natalie. I’ve worked with many software vendors over the years and BMC seem to have the most bugs or “working as designed” excuses I’ve ever seen. This is one area I truly wish BMC would pursue to improve with a passion. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Stroud, Natalie K Sent: Wednesday, September 26, 2012 12:40 PM To: arslist@arslist.org Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** Don’t get me started on the topic of BMC’s QA process for ITSM, LOL. I do QA as opposed to development for our Remedy team, and while I do appreciate that it’s difficult to do QA well (and I think perhaps harder when you have different server OSes, DB languages, etc. all supported combinations of which have to play nicely together – we at least have just the one server OS and DB language to worry about), it’s definitely an area that BMC could stand to improve. Their testing appears to me to lack thoroughness (i.e. testing all the different places where a given action can be done – such as creating relationships between tickets, which can be done in 3 different places I know of offhand in Incident Management alone), does not appear to look at consistency of behavior of common fields like the Work Info or Notes fields or how the same information is presented between modules (in 7.6.04 SP2, try doing a Prod Cat search for a term that should have multiple matches in both Incident and Change Management for an example of what I mean), and at times appears not to include the practice of regression testing. Does anybody know if they have a dedicated QA team for ITSM? Or do they just have teams of various people for whom testing is one among many duties? If the latter is true, it would certainly explain some of the holes I’ve seen in their product. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Wednesday, September 26, 2012 8:53 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** You know roofers and painters give you a discount on their products and services if you post a sign in your drive way ;) I’m sure he’s a good honest guy – we’ll just have to find out for ourselves. Personally wouldn’t touch it until patch 3 or above. I’d be interested to know the recorded defect rate on all product versions and patch releases to date and if it starts to fall – now that would be encouraging that BMC has improved their QA process. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of jham36 Sent: Wednesday, September 26, 2012 9:41 AM To: arslist@arslist.org Subject: Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** I find it interesting that there is another post. word for word, the same as this one from another user https://groups.google.com/forum/?fromgroups=#!topic/arslist/ICHKYCM67lE On Tuesday, September 25, 2012 6:11:39 AM UTC-4, Hullule, Kiran wrote: Hi Misi, This includes Platform components and ITSM application. Best Regards -Original Message- From: Action Request System discussion list(ARSList) [mailto:ars...@arslist.org javascript: ] On Behalf Of Misi Mladoniczky Sent: Tuesday, September 25, 2012 3:12 PM To: ars...@arslist.org javascript: Subject: Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software Hi, Even better than 5.1.2 and 6.3? Are you talking about the Remedy Core AR Server here, or are you referring to applications as well? Or maybe the client (in this case Mid-Tier)? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Congratulations to the BMC Team on the 8.0 GA! We participated in BMC's Select Market Availability (early release) program and has been running 8.0 in production since September 4th. There are some great new features in 8.0 (redesigned SRM interface, Social
Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software
The files don't appear to be available for download yet from the EPD web page. Am I missing something or is not available yet. Bruce Sent from my iPad On Sep 26, 2012, at 1:51 PM, Goodall, Andrew C ago...@jcp.com wrote: ** Couldn’t agree more Natalie. I’ve worked with many software vendors over the years and BMC seem to have the most bugs or “working as designed” excuses I’ve ever seen. This is one area I truly wish BMC would pursue to improve with a passion. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Stroud, Natalie K Sent: Wednesday, September 26, 2012 12:40 PM To: arslist@arslist.org Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** Don’t get me started on the topic of BMC’s QA process for ITSM, LOL. I do QA as opposed to development for our Remedy team, and while I do appreciate that it’s difficult to do QA well (and I think perhaps harder when you have different server OSes, DB languages, etc. all supported combinations of which have to play nicely together – we at least have just the one server OS and DB language to worry about), it’s definitely an area that BMC could stand to improve. Their testing appears to me to lack thoroughness (i.e. testing all the different places where a given action can be done – such as creating relationships between tickets, which can be done in 3 different places I know of offhand in Incident Management alone), does not appear to look at consistency of behavior of common fields like the Work Info or Notes fields or how the same information is presented between modules (in 7.6.04 SP2, try doing a Prod Cat search for a term that should have multiple matches in both Incident and Change Management for an example of what I mean), and at times appears not to include the practice of regression testing. Does anybody know if they have a dedicated QA team for ITSM? Or do they just have teams of various people for whom testing is one among many duties? If the latter is true, it would certainly explain some of the holes I’ve seen in their product. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Wednesday, September 26, 2012 8:53 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** You know roofers and painters give you a discount on their products and services if you post a sign in your drive way ;) I’m sure he’s a good honest guy – we’ll just have to find out for ourselves. Personally wouldn’t touch it until patch 3 or above. I’d be interested to know the recorded defect rate on all product versions and patch releases to date and if it starts to fall – now that would be encouraging that BMC has improved their QA process. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of jham36 Sent: Wednesday, September 26, 2012 9:41 AM To: arslist@arslist.org Subject: Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** I find it interesting that there is another post. word for word, the same as this one from another user https://groups.google.com/forum/?fromgroups=#!topic/arslist/ICHKYCM67lE On Tuesday, September 25, 2012 6:11:39 AM UTC-4, Hullule, Kiran wrote: Hi Misi, This includes Platform components and ITSM application. Best Regards -Original Message- From: Action Request System discussion list(ARSList) [mailto:ars...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Tuesday, September 25, 2012 3:12 PM To: ars...@arslist.org Subject: Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software Hi, Even better than 5.1.2 and 6.3? Are you talking about the Remedy Core AR Server here, or are you referring to applications as well? Or maybe the client (in this case Mid-Tier)? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se.
Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software
It seems there is a 8.0 patch 1 ars download available... Sent from my iPad On Sep 26, 2012, at 1:51 PM, Goodall, Andrew C ago...@jcp.com wrote: ** Couldn’t agree more Natalie. I’ve worked with many software vendors over the years and BMC seem to have the most bugs or “working as designed” excuses I’ve ever seen. This is one area I truly wish BMC would pursue to improve with a passion. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Stroud, Natalie K Sent: Wednesday, September 26, 2012 12:40 PM To: arslist@arslist.org Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** Don’t get me started on the topic of BMC’s QA process for ITSM, LOL. I do QA as opposed to development for our Remedy team, and while I do appreciate that it’s difficult to do QA well (and I think perhaps harder when you have different server OSes, DB languages, etc. all supported combinations of which have to play nicely together – we at least have just the one server OS and DB language to worry about), it’s definitely an area that BMC could stand to improve. Their testing appears to me to lack thoroughness (i.e. testing all the different places where a given action can be done – such as creating relationships between tickets, which can be done in 3 different places I know of offhand in Incident Management alone), does not appear to look at consistency of behavior of common fields like the Work Info or Notes fields or how the same information is presented between modules (in 7.6.04 SP2, try doing a Prod Cat search for a term that should have multiple matches in both Incident and Change Management for an example of what I mean), and at times appears not to include the practice of regression testing. Does anybody know if they have a dedicated QA team for ITSM? Or do they just have teams of various people for whom testing is one among many duties? If the latter is true, it would certainly explain some of the holes I’ve seen in their product. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Wednesday, September 26, 2012 8:53 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** You know roofers and painters give you a discount on their products and services if you post a sign in your drive way ;) I’m sure he’s a good honest guy – we’ll just have to find out for ourselves. Personally wouldn’t touch it until patch 3 or above. I’d be interested to know the recorded defect rate on all product versions and patch releases to date and if it starts to fall – now that would be encouraging that BMC has improved their QA process. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of jham36 Sent: Wednesday, September 26, 2012 9:41 AM To: arslist@arslist.org Subject: Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** I find it interesting that there is another post. word for word, the same as this one from another user https://groups.google.com/forum/?fromgroups=#!topic/arslist/ICHKYCM67lE On Tuesday, September 25, 2012 6:11:39 AM UTC-4, Hullule, Kiran wrote: Hi Misi, This includes Platform components and ITSM application. Best Regards -Original Message- From: Action Request System discussion list(ARSList) [mailto:ars...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Tuesday, September 25, 2012 3:12 PM To: ars...@arslist.org Subject: Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software Hi, Even better than 5.1.2 and 6.3? Are you talking about the Remedy Core AR Server here, or are you referring to applications as well? Or maybe the client (in this case Mid-Tier)? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Congratulations to the BMC Team on the 8.0 GA! We participated in BMC's Select
Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software
It is available, so something is missing for you. You may want to check with your sales representative and make sure that it’s on your support contract. EPD will only display products that are available on your contract. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bruce Sisk Sent: Wednesday, September 26, 2012 11:16 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** The files don't appear to be available for download yet from the EPD web page. Am I missing something or is not available yet. Bruce Sent from my iPad On Sep 26, 2012, at 1:51 PM, Goodall, Andrew C ago...@jcp.commailto:ago...@jcp.com wrote: ** Couldn’t agree more Natalie. I’ve worked with many software vendors over the years and BMC seem to have the most bugs or “working as designed” excuses I’ve ever seen. This is one area I truly wish BMC would pursue to improve with a passion. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.commailto:ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.comhttp://jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Stroud, Natalie K Sent: Wednesday, September 26, 2012 12:40 PM To: arslist@arslist.orgmailto:arslist@arslist.org Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** Don’t get me started on the topic of BMC’s QA process for ITSM, LOL. I do QA as opposed to development for our Remedy team, and while I do appreciate that it’s difficult to do QA well (and I think perhaps harder when you have different server OSes, DB languages, etc. all supported combinations of which have to play nicely together – we at least have just the one server OS and DB language to worry about), it’s definitely an area that BMC could stand to improve. Their testing appears to me to lack thoroughness (i.e. testing all the different places where a given action can be done – such as creating relationships between tickets, which can be done in 3 different places I know of offhand in Incident Management alone), does not appear to look at consistency of behavior of common fields like the Work Info or Notes fields or how the same information is presented between modules (in 7.6.04 SP2, try doing a Prod Cat search for a term that should have multiple matches in both Incident and Change Management for an example of what I mean), and at times appears not to include the practice of regression testing. Does anybody know if they have a dedicated QA team for ITSM? Or do they just have teams of various people for whom testing is one among many duties? If the latter is true, it would certainly explain some of the holes I’ve seen in their product. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Wednesday, September 26, 2012 8:53 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** You know roofers and painters give you a discount on their products and services if you post a sign in your drive way ;) I’m sure he’s a good honest guy – we’ll just have to find out for ourselves. Personally wouldn’t touch it until patch 3 or above. I’d be interested to know the recorded defect rate on all product versions and patch releases to date and if it starts to fall – now that would be encouraging that BMC has improved their QA process. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.commailto:ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.comhttp://jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org]mailto:[mailto:arslist@arslist.org] On Behalf Of jham36 Sent: Wednesday, September 26, 2012 9:41 AM To: arslist@arslist.orgmailto:arslist@arslist.org Subject: Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** I find it interesting that there is another post. word for word, the same as this one from another user
Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software
Yes – Patch 001 released at exactly the same time as 8.0.00. Obviously, the recommendation is to load Patch 001 right after installing / upgrading to 8.0.00. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bruce Sisk Sent: Wednesday, September 26, 2012 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** It seems there is a 8.0 patch 1 ars download available... Sent from my iPad On Sep 26, 2012, at 1:51 PM, Goodall, Andrew C ago...@jcp.commailto:ago...@jcp.com wrote: ** Couldn’t agree more Natalie. I’ve worked with many software vendors over the years and BMC seem to have the most bugs or “working as designed” excuses I’ve ever seen. This is one area I truly wish BMC would pursue to improve with a passion. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.commailto:ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.comhttp://jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Stroud, Natalie K Sent: Wednesday, September 26, 2012 12:40 PM To: arslist@arslist.orgmailto:arslist@arslist.org Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** Don’t get me started on the topic of BMC’s QA process for ITSM, LOL. I do QA as opposed to development for our Remedy team, and while I do appreciate that it’s difficult to do QA well (and I think perhaps harder when you have different server OSes, DB languages, etc. all supported combinations of which have to play nicely together – we at least have just the one server OS and DB language to worry about), it’s definitely an area that BMC could stand to improve. Their testing appears to me to lack thoroughness (i.e. testing all the different places where a given action can be done – such as creating relationships between tickets, which can be done in 3 different places I know of offhand in Incident Management alone), does not appear to look at consistency of behavior of common fields like the Work Info or Notes fields or how the same information is presented between modules (in 7.6.04 SP2, try doing a Prod Cat search for a term that should have multiple matches in both Incident and Change Management for an example of what I mean), and at times appears not to include the practice of regression testing. Does anybody know if they have a dedicated QA team for ITSM? Or do they just have teams of various people for whom testing is one among many duties? If the latter is true, it would certainly explain some of the holes I’ve seen in their product. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Wednesday, September 26, 2012 8:53 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** You know roofers and painters give you a discount on their products and services if you post a sign in your drive way ;) I’m sure he’s a good honest guy – we’ll just have to find out for ourselves. Personally wouldn’t touch it until patch 3 or above. I’d be interested to know the recorded defect rate on all product versions and patch releases to date and if it starts to fall – now that would be encouraging that BMC has improved their QA process. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.commailto:ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.comhttp://jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org]mailto:[mailto:arslist@arslist.org] On Behalf Of jham36 Sent: Wednesday, September 26, 2012 9:41 AM To: arslist@arslist.orgmailto:arslist@arslist.org Subject: Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** I find it interesting that there is another post. word for word, the same as this one from another user https://groups.google.com/forum/?fromgroups=#!topic/arslist/ICHKYCM67lE On Tuesday, September 25, 2012 6:11:39 AM UTC-4, Hullule, Kiran wrote: Hi Misi, This includes Platform components and ITSM
Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software
David, Sincerely, I don't understand why a product is released with a patch at the first day. What's the reason to not integrate the patch with the product for this first release? Regards, Jose Manuel Huerta http://theremedyforit.com/ On Wed, Sep 26, 2012 at 9:43 PM, Easter, David david_eas...@bmc.com wrote: ** Yes – Patch 001 released at exactly the same time as 8.0.00. Obviously, the recommendation is to load Patch 001 right after installing / upgrading to 8.0.00. ** ** -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Bruce Sisk *Sent:* Wednesday, September 26, 2012 11:18 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** ** ** It seems there is a 8.0 patch 1 ars download available... ** ** Sent from my iPad On Sep 26, 2012, at 1:51 PM, Goodall, Andrew C ago...@jcp.com wrote:** ** ** Couldn’t agree more Natalie. I’ve worked with many software vendors over the years and BMC seem to have the most bugs or “working as designed” excuses I’ve ever seen. This is one area I truly wish BMC would pursue to improve with a passion.* *** Regards, *Andrew C. Goodall* Software Engineer Development Services ago...@jcpenney.com *jcpenney* 6501 Legacy Drive Plano, TX 75024 jcp.com *From:* Action Request System discussion list(ARSList) [ mailto:arslist@arslist.org arslist@arslist.org] *On Behalf Of *Stroud, Natalie K *Sent:* Wednesday, September 26, 2012 12:40 PM *To:* arslist@arslist.org *Subject:* Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** Don’t get me started on the topic of BMC’s QA process for ITSM, LOL. I do QA as opposed to development for our Remedy team, and while I do appreciate that it’s difficult to do QA well (and I think perhaps harder when you have different server OSes, DB languages, etc. all supported combinations of which have to play nicely together – we at least have just the one server OS and DB language to worry about), it’s definitely an area that BMC could stand to improve. Their testing appears to me to lack thoroughness (i.e. testing all the different places where a given action can be done – such as creating relationships between tickets, which can be done in 3 different places I know of offhand in Incident Management alone), does not appear to look at consistency of behavior of common fields like the Work Info or Notes fields or how the same information is presented between modules (in 7.6.04 SP2, try doing a Prod Cat search for a term that should have multiple matches in both Incident and Change Management for an example of what I mean), and at times appears not to include the practice of regression testing. Does anybody know if they have a dedicated QA team for ITSM? Or do they just have teams of various people for whom testing is one among many duties? If the latter is true, it would certainly explain some of the holes I’ve seen in their product. *Natalie Stroud* SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008 *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Goodall, Andrew C *Sent:* Wednesday, September 26, 2012 8:53 AM *To:* arslist@ARSLIST.ORG *Subject:* [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** You know roofers and painters give you a discount on their products and services if you post a sign in your drive way ;) I’m sure he’s a good honest guy – we’ll just have to find out for ourselves. Personally wouldn’t touch it until patch 3 or above. I’d be interested to know the recorded defect rate on all product versions and patch releases to date and if it starts to fall – now that would be encouraging that BMC has improved their QA process. Regards, *Andrew C. Goodall* Software Engineer Development Services ago...@jcpenney.com *jcpenney* 6501 Legacy Drive Plano, TX 75024 jcp.com
Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software
If you look at the release date it is Jun 23rd of 2012. That is when they released it to certain customers. I am guessing the patch it related to those customers feedback. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén Sent: Wednesday, September 26, 2012 3:10 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** David, Sincerely, I don't understand why a product is released with a patch at the first day. What's the reason to not integrate the patch with the product for this first release? Regards, Jose Manuel Huerta http://theremedyforit.com/ On Wed, Sep 26, 2012 at 9:43 PM, Easter, David david_eas...@bmc.com wrote: ** Yes - Patch 001 released at exactly the same time as 8.0.00. Obviously, the recommendation is to load Patch 001 right after installing / upgrading to 8.0.00. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bruce Sisk Sent: Wednesday, September 26, 2012 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** It seems there is a 8.0 patch 1 ars download available... Sent from my iPad On Sep 26, 2012, at 1:51 PM, Goodall, Andrew C ago...@jcp.com wrote: ** Couldn't agree more Natalie. I've worked with many software vendors over the years and BMC seem to have the most bugs or working as designed excuses I've ever seen. This is one area I truly wish BMC would pursue to improve with a passion. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Stroud, Natalie K Sent: Wednesday, September 26, 2012 12:40 PM To: arslist@arslist.org Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** Don't get me started on the topic of BMC's QA process for ITSM, LOL. I do QA as opposed to development for our Remedy team, and while I do appreciate that it's difficult to do QA well (and I think perhaps harder when you have different server OSes, DB languages, etc. all supported combinations of which have to play nicely together - we at least have just the one server OS and DB language to worry about), it's definitely an area that BMC could stand to improve. Their testing appears to me to lack thoroughness (i.e. testing all the different places where a given action can be done - such as creating relationships between tickets, which can be done in 3 different places I know of offhand in Incident Management alone), does not appear to look at consistency of behavior of common fields like the Work Info or Notes fields or how the same information is presented between modules (in 7.6.04 SP2, try doing a Prod Cat search for a term that should have multiple matches in both Incident and Change Management for an example of what I mean), and at times appears not to include the practice of regression testing. Does anybody know if they have a dedicated QA team for ITSM? Or do they just have teams of various people for whom testing is one among many duties? If the latter is true, it would certainly explain some of the holes I've seen in their product. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList)
Impact Model
Hi, We built a service model in CAM in ADDM, and apparently there are events associated with the components. We need to load this into an impact dataset within the CMDB. Can I just create a regular dataset or is there a specific dataset that I should use? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software
Correct. BMC's interpretation of SOX and other accounting standards required that the same exact code be released for General Availability that was initially released to the early access customer(s) since the code was put into production. Thus we could not further modify 8.0.00 and had to make the additional hotfixes available in a patch. Thanks, David J. Easter Product Line Manager, AR System BSM Atrium Solutions Mgmt BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hulmes, Timothy CTR MDA/ICTO Sent: Wednesday, September 26, 2012 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software If you look at the release date it is Jun 23rd of 2012. That is when they released it to certain customers. I am guessing the patch it related to those customers feedback. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén Sent: Wednesday, September 26, 2012 3:10 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** David, Sincerely, I don't understand why a product is released with a patch at the first day. What's the reason to not integrate the patch with the product for this first release? Regards, Jose Manuel Huerta http://theremedyforit.com/ On Wed, Sep 26, 2012 at 9:43 PM, Easter, David david_eas...@bmc.com wrote: ** Yes - Patch 001 released at exactly the same time as 8.0.00. Obviously, the recommendation is to load Patch 001 right after installing / upgrading to 8.0.00. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bruce Sisk Sent: Wednesday, September 26, 2012 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** It seems there is a 8.0 patch 1 ars download available... Sent from my iPad On Sep 26, 2012, at 1:51 PM, Goodall, Andrew C ago...@jcp.com wrote: ** Couldn't agree more Natalie. I've worked with many software vendors over the years and BMC seem to have the most bugs or working as designed excuses I've ever seen. This is one area I truly wish BMC would pursue to improve with a passion. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Stroud, Natalie K Sent: Wednesday, September 26, 2012 12:40 PM To: arslist@arslist.org Subject: Re: [EXTERNAL] Re: New Remedy Release 8.0 - Great feedback about product from one key customer of BMC Software ** Don't get me started on the topic of BMC's QA process for ITSM, LOL. I do QA as opposed to development for our Remedy team, and while I do appreciate that it's difficult to do QA well (and I think perhaps harder when you have different server OSes, DB languages, etc. all supported combinations of which have to play nicely together - we at least have just the one server OS and DB language to worry about), it's definitely an area that BMC could stand to improve. Their testing appears to me to lack thoroughness (i.e. testing all the different places where a given action can be done - such as creating relationships between tickets, which can be done in 3 different places I know of offhand in Incident Management alone), does not appear to look at consistency of behavior of common fields like the Work Info or Notes fields or how the same information is presented between modules (in 7.6.04 SP2, try doing a Prod Cat search for a term that should have multiple matches in both Incident and Change Management
Re: AIE Job - stuck at waiting for next chunk
Kali, What kind of volume of records are you dealing with (both source and target)? If the data volume has significantly grown between when it was working and now, then you might want to look at your [Data Key Query] qualification on the Data Mapping for this job. Specifically, see if you might be able to utilize the $KEY$ or $KEYLIST$ keywords in your qualification. HTH Leonard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kali Obsum Sent: Tuesday, September 25, 2012 3:49 AM To: arslist@ARSLIST.ORG Subject: AIE Job - stuck at waiting for next chunk ** Hi, We have an AIE Exchange Job (Type: from AR Form to flatfile) that was running before, then suddenly stopped running. We already turned on the Debug logs for that job but it doesn't give any errors. Instead, after the job starts, it seems to be stuck at Waiting for next chunk stage and no new logs are written after that. Then the job just stays on in Running status and never finishes, but it's not doing anything. Any ideas what may cause the job to stop at Waiting for next chunk status? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
