Re: Long Running Query
Following Defect Knowledge article can be referred - SW00443560 KA380785 Following fields will need to be indexed - 'C23009', 'C100079' 'C7' Indexing to be done at the db level for better performance and after indexing customer should get 'execution plan' aka 'explain plan' of the query by running it on db directly and see the time difference between pre-indexing and post-indexing. That will tell you whether or not solution implemented is helping. Thanks Anay.. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vishal Navale Sent: Wednesday, January 09, 2013 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Long Running Query ** Thanks Rick for the answer. Modify the query and indexing - do you have some suggestions for how to do this. Thanks Vishal On Tue, Jan 8, 2013 at 2:00 PM, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: modifying the query, _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Long Running Query
Following solution works fine except db2 database, for db2 customer has to run runstat on db for T table in question and understand where exactly the time is taken, based on the output of runstat customer can implement indexes. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ashtaputre, Anay Sent: Wednesday, January 09, 2013 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: Long Running Query ** Following Defect Knowledge article can be referred - SW00443560 KA380785 Following fields will need to be indexed - 'C23009', 'C100079' 'C7' Indexing to be done at the db level for better performance and after indexing customer should get 'execution plan' aka 'explain plan' of the query by running it on db directly and see the time difference between pre-indexing and post-indexing. That will tell you whether or not solution implemented is helping. Thanks Anay.. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vishal Navale Sent: Wednesday, January 09, 2013 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Long Running Query ** Thanks Rick for the answer. Modify the query and indexing - do you have some suggestions for how to do this. Thanks Vishal On Tue, Jan 8, 2013 at 2:00 PM, Rick Cook remedyr...@gmail.commailto:remedyr...@gmail.com wrote: modifying the query, _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Long Running Query
Thanks Anay and Kiran. On Wed, Jan 9, 2013 at 3:49 AM, Hullule, Kiran kiran_hull...@bmc.comwrote: ** Following solution works fine except db2 database, for db2 customer has to run runstat on db for T table in question and understand where exactly the time is taken, based on the output of runstat customer can implement indexes. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Ashtaputre, Anay *Sent:* Wednesday, January 09, 2013 1:54 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Long Running Query ** ** ** Following Defect Knowledge article can be referred – ** ** SW00443560 KA380785 ** ** Following fields will need to be indexed – ** ** 'C23009', 'C100079' 'C7' ** ** Indexing to be done at the db level for better performance and after indexing customer should get ‘execution plan’ aka ‘explain plan’ of the query by running it on db directly and see the time difference between pre-indexing and post-indexing. That will tell you whether or not solution implemented is helping. ** ** ** ** Thanks Anay.. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Vishal Navale *Sent:* Wednesday, January 09, 2013 1:13 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Long Running Query ** ** ** Thanks Rick for the answer. Modify the query and indexing - do you have some suggestions for how to do this. Thanks Vishal On Tue, Jan 8, 2013 at 2:00 PM, Rick Cook remedyr...@gmail.com wrote:*** * modifying the query, _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Sub Administrator delete records permissions
The issue in this case was indeed a bug in the midtier. SubAdministrators do have delete permissions on the forms for which they are SubAdministrators. This capability is fully supported at the AR System level, through the API, from any API program written, and from the Windows User Tool. However, there was an error in the midtier where this right was not recognized. I do say was because this issue was addressed in the 8.0 version of the midtier and it is working correctly from the 8.0 release forward. So, you have two options: 1) Install the 8.0 midtier. You can install and use the 8.0 midtier with earlier versions of the AR System. As the bug is in the midtier only and not the AR System server, just upgrading the midtier will resolve the problem. 2) Use the feature that allows you to assign delete rights to anyone that has been discussed in this thread already. This will allow you to give others delete rights. NOTE that as warned, this is a general ability to grant delete access so you need to be careful to correctly assign permissions so that you don't accidentally grant users delete rights where you do not want. I just wanted to get a note out to share what the expected behavior of the system was, that there was a bug in earlier versions of the midtier, and that the problem has already been addressed. I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, January 08, 2013 4:36 PM To: arslist@ARSLIST.ORG Subject: Re: Sub Administrator delete records permissions ** It appears to be a bug. If you let it slide and keep that option checked it could be a potential data security flaw if the users have the access to install the user client after downloading it from the web. Mind you, in order to download the user client from the web, one does not require too much access. If installing the user client is not much of a threat, then you could get away with it. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Tuesday, January 08, 2013 5:11 PM To: arslist@ARSLIST.ORG Subject: Re: Sub Administrator delete records permissions I just tested with another user account that is neither in the Sub Administrators group nor the other group required and that user cannot see the Delete button in the mid-tier. I added the account back into the required group that has sub-admin permissions but not the system Sub Administrator group and still can't see the Delete button in the mid-tier so it looks like this will work as we need it to. I also tried the same user in the User Tool and that user still sees the Actions Delete option, fortunately the user base can only access the applications via mid-tier so from an architecture standpoint they can't even log in via the user tool so this solution should work for us. Why it works this way doesn't make a lot of sense to me however, I would think that if a user has the correct sub-admin permissions to a form we shouldn't need to enable that allow deletes option just for MT but not the user tool. If it is working as designed I would argue that it's a flawed design. -Rick ___ Rick Westbrock QMX Support Services From: Rick Westbrock [mailto:rwestbr...@qmxs.com] Sent: Tuesday, January 08, 2013 1:05 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Sub Administrator delete records permissions Good catch Joe, we don't want anyone else deleting records. These forms have view only permissions except for the specific group to which the sub-admins belong. I will test with normal user permissions anyway since the MT isn't behaving as expected already. This is actually for a couple of custom people forms where the form-level permissions are already very strict anyway and in fact I believe they are hidden forms for everyone. -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, January 08, 2013 12:27 PM To: arslist@ARSLIST.ORG Subject: Re: Sub Administrator delete records permissions ** True you require those permissions too.. However the Admin and sub admin do not require to be setup with those specific permissions in order to be able to do that from the user tool. And it should have been consistent on the MT too. I have not tested it out but Tony claims that it doesn't seem to work the same way on the MT. He was able to delete using sub admin permissions from the user tool. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, January 08, 2013 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Sub Administrator delete records permissions ** Not really. From the
All DECIMAL and CURRENCY data has been corrupted in AR Server 8.0.00
Hi, I am having serious trouble with my Linux AR Server 8.0.00 (patch002 or unpatched), Linux, Oracle. All DECIMAL and CURRENCY data has been corrupted in the database. This has happened on ALL records which were merged into the new server. It also happens when you submit/modify any such fields with any client. I have attached a picture with the AR System Currency Ratios data, where the problem-server is to the left, and a correct 7.6.04 SP2 Windows server to the right. The last two decimal places is wrong... With very small test with the included driver program, I changed a DECIMAL value and verified that the wrong value is written to the database. Driver: Set Entry on Decimal field 0.864311 ARAPILOGGING=88: 0.864311 SQL LOG: UPDATE T7 SET C1504=.864355,C5='miz',C6=1357735821 WHERE C1 = '0040377' As you can see, the two last digits are stored as 55 instead of 11... I have tried this with many different clients and API-versions against the same server, which tells me that this is a server issue. If I access other servers with the same client, the value is stored as it is supposed to. I am running the server with se_SE.UTF-8 locale settings. This is not supposed to give any problem, but maybe it is realated... Any ideas? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 yearsattachment: ratios-diff-between-servers.png
Re: Sub Administrator delete records permissions
Right, there are rules in place that won't allow the user tool to even connect in the first place; only mid-tier access is allowed. Even so I will get back to support and let them know that there's a difference in behavior between the user tool and mid-tier since they really should behave the same way. -Rick ___ Rick Westbrock Support to SPAWAR - IT Service Management Project, Code 54520 QMX Support Services Office (619) 524-2303 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, January 08, 2013 5:39 PM To: arslist@ARSLIST.ORG Subject: Re: Sub Administrator delete records permissions ** Firewalls will not restrict a specific action - but the communication as a whole. _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, January 08, 2013 7:45 PM To: arslist@ARSLIST.ORG Subject: Re: Sub Administrator delete records permissions ** They might have the firewall blocking the AR TCP port for everything except MT? Jason On Tue, Jan 8, 2013 at 4:35 PM, Joe D'Souza jdso...@shyle.net wrote: ** It appears to be a bug. If you let it slide and keep that option checked it could be a potential data security flaw if the users have the access to install the user client after downloading it from the web. Mind you, in order to download the user client from the web, one does not require too much access. If installing the user client is not much of a threat, then you could get away with it. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Tuesday, January 08, 2013 5:11 PM To: arslist@ARSLIST.ORG Subject: Re: Sub Administrator delete records permissions I just tested with another user account that is neither in the Sub Administrators group nor the other group required and that user cannot see the Delete button in the mid-tier. I added the account back into the required group that has sub-admin permissions but not the system Sub Administrator group and still can't see the Delete button in the mid-tier so it looks like this will work as we need it to. I also tried the same user in the User Tool and that user still sees the Actions Delete option, fortunately the user base can only access the applications via mid-tier so from an architecture standpoint they can't even log in via the user tool so this solution should work for us. Why it works this way doesn't make a lot of sense to me however, I would think that if a user has the correct sub-admin permissions to a form we shouldn't need to enable that allow deletes option just for MT but not the user tool. If it is working as designed I would argue that it's a flawed design. -Rick ___ Rick Westbrock QMX Support Services From: Rick Westbrock [mailto:rwestbr...@qmxs.com] Sent: Tuesday, January 08, 2013 1:05 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Sub Administrator delete records permissions Good catch Joe, we don't want anyone else deleting records. These forms have view only permissions except for the specific group to which the sub-admins belong. I will test with normal user permissions anyway since the MT isn't behaving as expected already. This is actually for a couple of custom people forms where the form-level permissions are already very strict anyway and in fact I believe they are hidden forms for everyone. -Rick ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, January 08, 2013 12:27 PM To: arslist@ARSLIST.ORG Subject: Re: Sub Administrator delete records permissions ** True you require those permissions too.. However the Admin and sub admin do not require to be setup with those specific permissions in order to be able to do that from the user tool. And it should have been consistent on the MT too. I have not tested it out but Tony claims that it doesn't seem to work the same way on the MT. He was able to delete using sub admin permissions from the user tool. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, January 08, 2013 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: Sub Administrator delete records permissions ** Not really. From the link I provider earlier: The Allow Delete option on the Basic tab of the Form Properties dialog box enables you to allow licensed users who are not administrators to delete entries of a form if the following requirements are met: . The user has access to the form. . The user has Change permission to the form's Request ID field. It can be controlled by group. Jason On Tue, Jan 8,
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How do I check for a flashboard license?
I want to check to see if we have a flashboard license in use, but when I look at the add/remove license form it doesn't show any flashboard license. Is it listed somewhere else? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How do I check for a flashboard license?
Richard, You didn't mention the version of the system you are using. As of about 7.0 of the product, Flashboards is simply a feature of the AR System and is not a separately licensed capability. My guess is that you acquired the system when it was a separately licensed piece and are remembering that. Today, it is not licensed so you will not find a Flashboards license in the system any more (as one is not needed). Now, if you are pre 7.0 (or whatever specific version it really was - but about this timeframe), then there will need to be a license. So, if 7.0 or later, your search will be in vain as there is no such license (and no need for one). I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Wednesday, January 09, 2013 11:18 AM To: arslist@ARSLIST.ORG Subject: How do I check for a flashboard license? ** I want to check to see if we have a flashboard license in use, but when I look at the add/remove license form it doesn't show any flashboard license. Is it listed somewhere else? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How do I check for a flashboard license?
If you are on 7.6.04 (if I remember the version correctly...might have been one or two before that) you don't need a license anymore. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Wednesday, January 09, 2013 12:18 PM To: arslist@ARSLIST.ORG Subject: How do I check for a flashboard license? ** I want to check to see if we have a flashboard license in use, but when I look at the add/remove license form it doesn't show any flashboard license. Is it listed somewhere else? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: All DECIMAL and CURRENCY data has been corrupted in AR Server 8.0.00
Misi, This indeed sounds quite bizarre. And the only thing that I can think of, which I'm pretty sure you have as well and checked and crossed out - but just in case you haven't - is there a funky piece of workflow (AL's or F's) that manipulates the value to adjust that fraction by a tiny bit, just prior to the update or insert? Joe PS: How's the baby doing.. You got to post a pic of the RUG sweater that she got :-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 09, 2013 10:03 AM To: arslist@ARSLIST.ORG Subject: All DECIMAL and CURRENCY data has been corrupted in AR Server 8.0.00 Hi, I am having serious trouble with my Linux AR Server 8.0.00 (patch002 or unpatched), Linux, Oracle. All DECIMAL and CURRENCY data has been corrupted in the database. This has happened on ALL records which were merged into the new server. It also happens when you submit/modify any such fields with any client. I have attached a picture with the AR System Currency Ratios data, where the problem-server is to the left, and a correct 7.6.04 SP2 Windows server to the right. The last two decimal places is wrong... With very small test with the included driver program, I changed a DECIMAL value and verified that the wrong value is written to the database. Driver: Set Entry on Decimal field 0.864311 ARAPILOGGING=88: 0.864311 SQL LOG: UPDATE T7 SET C1504=.864355,C5='miz',C6=1357735821 WHERE C1 = '0040377' As you can see, the two last digits are stored as 55 instead of 11... I have tried this with many different clients and API-versions against the same server, which tells me that this is a server issue. If I access other servers with the same client, the value is stored as it is supposed to. I am running the server with se_SE.UTF-8 locale settings. This is not supposed to give any problem, but maybe it is realated... Any ideas? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How do I check for a flashboard license?
To clarify, it was AR System version 7.5.00 where this occurred. This is confirmed in the compatibility matrix: Known Issues for Remedy Applications and Products [...] 3. In AR System 7.5.00 and higher, unlimited flashboards no longer require an additional license add-on In versions prior to 7.5.00, Flashboards would work for up to 5 concurrent flashboards being displayed, but a license was required for unlimited usage. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Wednesday, January 09, 2013 11:23 AM To: arslist@ARSLIST.ORG Subject: Re: How do I check for a flashboard license? ** Richard, You didn't mention the version of the system you are using. As of about 7.0 of the product, Flashboards is simply a feature of the AR System and is not a separately licensed capability. My guess is that you acquired the system when it was a separately licensed piece and are remembering that. Today, it is not licensed so you will not find a Flashboards license in the system any more (as one is not needed). Now, if you are pre 7.0 (or whatever specific version it really was - but about this timeframe), then there will need to be a license. So, if 7.0 or later, your search will be in vain as there is no such license (and no need for one). I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Wednesday, January 09, 2013 11:18 AM To: arslist@ARSLIST.ORG Subject: How do I check for a flashboard license? ** I want to check to see if we have a flashboard license in use, but when I look at the add/remove license form it doesn't show any flashboard license. Is it listed somewhere else? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
RANT: Downloading Patches for AR System and related / dependant applications...
This used to be quite simple and easy using that little web application to pick up the product, version, and search which would list all the options (in a table field) available for that application. Its appearance was 'very organized'. For 7.6.04, this seems to have been taken away as none of its patches are available for download there. You have to look for them in the Download Licensed BMC Products section which from a end user perspective, of searching what you want and downloading, is time consuming and not quite pleasing to the eye to find what you are looking for even if you are staring at it.. There may be a method in the madness there, but I for one do not quite like it. A couple of days ago for e.g. I spent some extra time looking for ITSM 7.6.04 Patch 003 there, and not finding it there, spent some more time just to make sure I might not be overlooking it.. In the end I felt I'm not overlooking it only after writing to the user community asking you'll if there really is a patch 003 for ITSM or not.. This is hardly a way to organize a catalog for an end user like me to search for when I am looking for something specific. I do not mind if they re-organize the shelf for downloading patches in a way better than that table field, but this is definitely worse than that.. How many of you feel the same way as I do about this? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SLA Service Targets
Using ITSM 7.6.04 with SLM installed, I would like to set up a series of service targets that are ordered. For example: For an op cat that is a password reset use PasswordReset Service Target For any other op cats that are Account Management use Account Management Service Target For a customer that is a VIP use VIP Service Target For a customer where the incident is a High Priority use High Priority Service Target For anything that isn't in one of the above categories use a Generic Incident Service Target. The problem is that if more than one condition is true, then more than one Service Target will attach. There is probably a field on incident that tells if a service target is attached that could be used in the service target's conditional statement to prevent more than one target to be attached. But how do you order the attachment of the service targets? The underlying attachment filters all have an execution order of 700 and modifying that would be overwritten whenever the service target is rebuilt. Writing a conditional for everything else becomes kind of complicated (i.e. not a vip and not a password reset and not a high priority and not account management and not this and not that) and requires update whenever a new service target is created. Is there an easier way to do this? -- Bob Lind IT Jobs posted daily on klslconsulting.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How do I check for a flashboard license?
Not to be picky, but I believe it was version 7.5 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Wednesday, January 09, 2013 11:23 AM To: arslist@ARSLIST.ORG Subject: Re: How do I check for a flashboard license? ** Richard, You didn't mention the version of the system you are using. As of about 7.0 of the product, Flashboards is simply a feature of the AR System and is not a separately licensed capability. My guess is that you acquired the system when it was a separately licensed piece and are remembering that. Today, it is not licensed so you will not find a Flashboards license in the system any more (as one is not needed). Now, if you are pre 7.0 (or whatever specific version it really was - but about this timeframe), then there will need to be a license. So, if 7.0 or later, your search will be in vain as there is no such license (and no need for one). I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Wednesday, January 09, 2013 11:18 AM To: arslist@ARSLIST.ORG Subject: How do I check for a flashboard license? ** I want to check to see if we have a flashboard license in use, but when I look at the add/remove license form it doesn't show any flashboard license. Is it listed somewhere else? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Rép : RANT: Downloading Patches for AR System and related / dependant applications...
** I agree.Perhaps they could use the doc wiki to do a summary, but cross modules, not just only ARS in ars page, just CMDB in cmdb page (and so on).A common page to all modules, pretty much a summary with an array and links, nothing fancy but just something like that so you could see in a glance what you need to download and when it was released:The other "problem" is that sometimes it's just "hard" to find a product, let's say "chat 8.0.0". It doesn't have its own entry and you have to know it's under ITSM.The search functionality only looks into the "parent" level and not childs level. I guess an option like "check in childs too" would be nice.Le 09 jan 2013 à 20:51, Joe D'Souza jdso...@shyle.net a écrit :This used to be quite simple and easy using that little web application to pick up the product, version, and search which would list all the options (in a table field) available for that application. Its appearance was ‘very organized’.For 7.6.04, this seems to have been taken away as none of its patches are available for download there. You have to look for them in the Download Licensed BMC Products section which from a end user perspective, of searching what you want and downloading, is time consuming and not quite pleasing to the eye to find what you are looking for even if you are staring at it.. There may be a method in the madness there, but I for one do not quite like it.A couple of days ago for e.g. I spent some extra time looking for ITSM 7.6.04 Patch 003 there, and not finding it there, spent some more time just to make sure I might not be overlooking it.. In the end I felt I’m not overlooking it only after writing to the user community asking you’ll if there really is a patch 003 for ITSM or not.. This is hardly a way to organize a catalog for an end user like me to search for when I am looking for something specific.I do not mind if they re-organize the shelf for downloading patches in a way better than that table field, but this is definitely worse than that..How many of you feel the same way as I do about this?Joe_ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_
Re: RANT: Downloading Patches for AR System and related / dependent applications...
AOL Mode |ON - Me Too! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, January 09, 2013 1:52 PM To: arslist@ARSLIST.ORG Subject: RANT: Downloading Patches for AR System and related / dependant applications... ** This used to be quite simple and easy using that little web application to pick up the product, version, and search which would list all the options (in a table field) available for that application. Its appearance was 'very organized'. For 7.6.04, this seems to have been taken away as none of its patches are available for download there. You have to look for them in the Download Licensed BMC Products section which from a end user perspective, of searching what you want and downloading, is time consuming and not quite pleasing to the eye to find what you are looking for even if you are staring at it.. There may be a method in the madness there, but I for one do not quite like it. A couple of days ago for e.g. I spent some extra time looking for ITSM 7.6.04 Patch 003 there, and not finding it there, spent some more time just to make sure I might not be overlooking it.. In the end I felt I'm not overlooking it only after writing to the user community asking you'll if there really is a patch 003 for ITSM or not.. This is hardly a way to organize a catalog for an end user like me to search for when I am looking for something specific. I do not mind if they re-organize the shelf for downloading patches in a way better than that table field, but this is definitely worse than that.. How many of you feel the same way as I do about this? Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RANT: Downloading Patches for AR System and related / dependent applications...
The other pain point (no big deal though) is that personally I would rather see the file name as is on the link, than a descriptive hyperlink to that file that is being downloaded - for the simple reason as these files are mostly in excess of a gig or so. If I have downloaded on two different devices during the download process, I have very little visibility of what I have already downloaded and what I have not by just looking at the download site page and the files I already have on disk at different places if they have been downloaded on more than one device (even if it is on a single device.) The best example of this is that documentations that are generally the same for SRM. ITSM, RKM, etc, have different hyperlink names, but the underlying file is the same.. I sometimes feel uncomfortable when I see that as what if the zip file name is the same but the contents of that zip file are different? I know they shouldn't be different - but there is that discomfort factor that makes me download both and then file compare. This again is not user friendly.. I'm just saying - knowing that sometimes we do get heard on this list :-).. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, January 09, 2013 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: RANT: Downloading Patches for AR System and related / dependent applications... AOL Mode |ON - Me Too! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, January 09, 2013 1:52 PM To: arslist@ARSLIST.ORG Subject: RANT: Downloading Patches for AR System and related / dependant applications... ** This used to be quite simple and easy using that little web application to pick up the product, version, and search which would list all the options (in a table field) available for that application. Its appearance was 'very organized'. For 7.6.04, this seems to have been taken away as none of its patches are available for download there. You have to look for them in the Download Licensed BMC Products section which from a end user perspective, of searching what you want and downloading, is time consuming and not quite pleasing to the eye to find what you are looking for even if you are staring at it.. There may be a method in the madness there, but I for one do not quite like it. A couple of days ago for e.g. I spent some extra time looking for ITSM 7.6.04 Patch 003 there, and not finding it there, spent some more time just to make sure I might not be overlooking it.. In the end I felt I'm not overlooking it only after writing to the user community asking you'll if there really is a patch 003 for ITSM or not.. This is hardly a way to organize a catalog for an end user like me to search for when I am looking for something specific. I do not mind if they re-organize the shelf for downloading patches in a way better than that table field, but this is definitely worse than that.. How many of you feel the same way as I do about this? Joe _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Rép : Re: RANT: Downloading Patches for AR System and related / dependent applications...
** Indeed.It happened a couple of times where I just gave up and downloaded everything again :)I don't know which sp it was, but I think the ARS and cmdb or ITSM weren't released exactly at the same time so I was "out of sync".Le 09 jan 2013 à 21:48, Joe D'Souza jdso...@shyle.net a écrit :The other pain point (no big deal though) is that personally I would rather see the file name as is on the link, than a descriptive hyperlink to that file that is being downloaded – for the simple reason as these files are mostly in excess of a gig or so. If I have downloaded on two different devices during the download process, I have very little visibility of what I have already downloaded and what I have not by just looking at the download site page and the files I already have on disk at different places if they have been downloaded on more than one device (even if it is on a single device.)The best example of this is that documentations that are generally the same for SRM. ITSM, RKM, etc, have different hyperlink names, but the underlying file is the same.. I sometimes feel uncomfortable when I see that as what if the zip file name is the same but the contents of that zip file are different? I know they shouldn’t be different – but there is that discomfort factor that makes me download both and then file compare.This again is not user friendly.. I’m just saying – knowing that sometimes we do get heard on this list J..JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, January 09, 2013 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: RANT: Downloading Patches for AR System and related / dependent applications...AOL Mode |ON - Me Too!From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, January 09, 2013 1:52 PM To: arslist@ARSLIST.ORG Subject: RANT: Downloading Patches for AR System and related / dependant applications...** This used to be quite simple and easy using that little web application to pick up the product, version, and search which would list all the options (in a table field) available for that application. Its appearance was ‘very organized’.For 7.6.04, this seems to have been taken away as none of its patches are available for download there. You have to look for them in the Download Licensed BMC Products section which from a end user perspective, of searching what you want and downloading, is time consuming and not quite pleasing to the eye to find what you are looking for even if you are staring at it.. There may be a method in the madness there, but I for one do not quite like it.A couple of days ago for e.g. I spent some extra time looking for ITSM 7.6.04 Patch 003 there, and not finding it there, spent some more time just to make sure I might not be overlooking it.. In the end I felt I’m not overlooking it only after writing to the user community asking you’ll if there really is a patch 003 for ITSM or not.. This is hardly a way to organize a catalog for an end user like me to search for when I am looking for something specific.I do not mind if they re-organize the shelf for downloading patches in a way better than that table field, but this is definitely worse than that..How many of you feel the same way as I do about this?Joe_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_
Re: All DECIMAL and CURRENCY data has been corrupted in AR Server 8.0.00
Hi, No, there is no workflow. Especially when I originally merged the data. This happened, and happens, to EVERY field (currency and decimal). Some data that did not have any decimal portion has been left intact. But some of that data ha been changed anyway. I see no big pattern, except that it seems to change the last digit to 5 or the last two to 55. For example 1350.00 was changed to 1350.05. Best Regards - Misi, RRR AB, http://rrr.se Misi, This indeed sounds quite bizarre. And the only thing that I can think of, which I'm pretty sure you have as well and checked and crossed out - but just in case you haven't - is there a funky piece of workflow (AL's or F's) that manipulates the value to adjust that fraction by a tiny bit, just prior to the update or insert? Joe PS: How's the baby doing.. You got to post a pic of the RUG sweater that she got :-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 09, 2013 10:03 AM To: arslist@ARSLIST.ORG Subject: All DECIMAL and CURRENCY data has been corrupted in AR Server 8.0.00 Hi, I am having serious trouble with my Linux AR Server 8.0.00 (patch002 or unpatched), Linux, Oracle. All DECIMAL and CURRENCY data has been corrupted in the database. This has happened on ALL records which were merged into the new server. It also happens when you submit/modify any such fields with any client. I have attached a picture with the AR System Currency Ratios data, where the problem-server is to the left, and a correct 7.6.04 SP2 Windows server to the right. The last two decimal places is wrong... With very small test with the included driver program, I changed a DECIMAL value and verified that the wrong value is written to the database. Driver: Set Entry on Decimal field 0.864311 ARAPILOGGING=88: 0.864311 SQL LOG: UPDATE T7 SET C1504=.864355,C5='miz',C6=1357735821 WHERE C1 = '0040377' As you can see, the two last digits are stored as 55 instead of 11... I have tried this with many different clients and API-versions against the same server, which tells me that this is a server issue. If I access other servers with the same client, the value is stored as it is supposed to. I am running the server with se_SE.UTF-8 locale settings. This is not supposed to give any problem, but maybe it is realated... Any ideas? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: All DECIMAL and CURRENCY data has been corrupted in AR Server 8.0.00
Hi, One more thing... Nora is still too small for the shirt, but she plans to join me at the next WWRUG. She should have grown in to it by that time ;-) Best Regards - Misi, RRR AB, http://rrr.se Misi, This indeed sounds quite bizarre. And the only thing that I can think of, which I'm pretty sure you have as well and checked and crossed out - but just in case you haven't - is there a funky piece of workflow (AL's or F's) that manipulates the value to adjust that fraction by a tiny bit, just prior to the update or insert? Joe PS: How's the baby doing.. You got to post a pic of the RUG sweater that she got :-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 09, 2013 10:03 AM To: arslist@ARSLIST.ORG Subject: All DECIMAL and CURRENCY data has been corrupted in AR Server 8.0.00 Hi, I am having serious trouble with my Linux AR Server 8.0.00 (patch002 or unpatched), Linux, Oracle. All DECIMAL and CURRENCY data has been corrupted in the database. This has happened on ALL records which were merged into the new server. It also happens when you submit/modify any such fields with any client. I have attached a picture with the AR System Currency Ratios data, where the problem-server is to the left, and a correct 7.6.04 SP2 Windows server to the right. The last two decimal places is wrong... With very small test with the included driver program, I changed a DECIMAL value and verified that the wrong value is written to the database. Driver: Set Entry on Decimal field 0.864311 ARAPILOGGING=88: 0.864311 SQL LOG: UPDATE T7 SET C1504=.864355,C5='miz',C6=1357735821 WHERE C1 = '0040377' As you can see, the two last digits are stored as 55 instead of 11... I have tried this with many different clients and API-versions against the same server, which tells me that this is a server issue. If I access other servers with the same client, the value is stored as it is supposed to. I am running the server with se_SE.UTF-8 locale settings. This is not supposed to give any problem, but maybe it is realated... Any ideas? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: All DECIMAL and CURRENCY data has been corrupted in AR Server 8.0.00
That's great. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 09, 2013 4:14 PM To: arslist@ARSLIST.ORG Subject: OT: All DECIMAL and CURRENCY data has been corrupted in AR Server 8.0.00 Hi, One more thing... Nora is still too small for the shirt, but she plans to join me at the next WWRUG. She should have grown in to it by that time ;-) Best Regards - Misi, RRR AB, http://rrr.se Misi, This indeed sounds quite bizarre. And the only thing that I can think of, which I'm pretty sure you have as well and checked and crossed out - but just in case you haven't - is there a funky piece of workflow (AL's or F's) that manipulates the value to adjust that fraction by a tiny bit, just prior to the update or insert? Joe PS: How's the baby doing.. You got to post a pic of the RUG sweater that she got :-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 09, 2013 10:03 AM To: arslist@ARSLIST.ORG Subject: All DECIMAL and CURRENCY data has been corrupted in AR Server 8.0.00 Hi, I am having serious trouble with my Linux AR Server 8.0.00 (patch002 or unpatched), Linux, Oracle. All DECIMAL and CURRENCY data has been corrupted in the database. This has happened on ALL records which were merged into the new server. It also happens when you submit/modify any such fields with any client. I have attached a picture with the AR System Currency Ratios data, where the problem-server is to the left, and a correct 7.6.04 SP2 Windows server to the right. The last two decimal places is wrong... With very small test with the included driver program, I changed a DECIMAL value and verified that the wrong value is written to the database. Driver: Set Entry on Decimal field 0.864311 ARAPILOGGING=88: 0.864311 SQL LOG: UPDATE T7 SET C1504=.864355,C5='miz',C6=1357735821 WHERE C1 = '0040377' As you can see, the two last digits are stored as 55 instead of 11... I have tried this with many different clients and API-versions against the same server, which tells me that this is a server issue. If I access other servers with the same client, the value is stored as it is supposed to. I am running the server with se_SE.UTF-8 locale settings. This is not supposed to give any problem, but maybe it is realated... Any ideas? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RANT: Downloading Patches for AR System and related / dependent applications...
Yes that too when these patches are not released around the same date, sorting the date doesnt help too much in arranging them all in a good order. And the hyperlinks to the files are so inconsistent in their naming format that sometimes some cases patch 1, 2 3 and 4 could appear in the order 2, 4, 1, 3 (just a made up example but thats how some of it is actually sorted.) Even worse sometimes the SP of one type of product are mixed with the SP of another because of bad naming conventions. Its just as if the arrangement on that shelf was done randomly by individuals and teams without a central organization convention without paying attention towards arranging them in a logical sequence. Im yet to spend another unnecessary 5 or 10 minutes to make sure that I havent missed downloading everything that is available for 7.6.04 Patch 004. This used to be a 5 minutes process with that good old table field with a max of about 2 or 3 clicks per download.. Now its 2 or 3 clicks AND a few scroll ups and scroll downs and then a few more of those scroll ups and downs to make sure you havent missed something.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Wednesday, January 09, 2013 4:00 PM To: arslist@ARSLIST.ORG Subject: Rép : Re: RANT: Downloading Patches for AR System and related / dependent applications... Indeed. It happened a couple of times where I just gave up and downloaded everything again :) I don't know which sp it was, but I think the ARS and cmdb or ITSM weren't released exactly at the same time so I was out of sync. Le 09 jan 2013 à 21:48, Joe D'Souza jdso...@shyle.net a écrit : The other pain point (no big deal though) is that personally I would rather see the file name as is on the link, than a descriptive hyperlink to that file that is being downloaded for the simple reason as these files are mostly in excess of a gig or so. If I have downloaded on two different devices during the download process, I have very little visibility of what I have already downloaded and what I have not by just looking at the download site page and the files I already have on disk at different places if they have been downloaded on more than one device (even if it is on a single device.) The best example of this is that documentations that are generally the same for SRM. ITSM, RKM, etc, have different hyperlink names, but the underlying file is the same.. I sometimes feel uncomfortable when I see that as what if the zip file name is the same but the contents of that zip file are different? I know they shouldnt be different but there is that discomfort factor that makes me download both and then file compare. This again is not user friendly.. Im just saying knowing that sometimes we do get heard on this list :-).. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, January 09, 2013 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: RANT: Downloading Patches for AR System and related / dependent applications... AOL Mode |ON - Me Too! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, January 09, 2013 1:52 PM To: arslist@ARSLIST.ORG Subject: RANT: Downloading Patches for AR System and related / dependant applications... ** This used to be quite simple and easy using that little web application to pick up the product, version, and search which would list all the options (in a table field) available for that application. Its appearance was very organized. For 7.6.04, this seems to have been taken away as none of its patches are available for download there. You have to look for them in the Download Licensed BMC Products section which from a end user perspective, of searching what you want and downloading, is time consuming and not quite pleasing to the eye to find what you are looking for even if you are staring at it.. There may be a method in the madness there, but I for one do not quite like it. A couple of days ago for e.g. I spent some extra time looking for ITSM 7.6.04 Patch 003 there, and not finding it there, spent some more time just to make sure I might not be overlooking it.. In the end I felt Im not overlooking it only after writing to the user community asking youll if there really is a patch 003 for ITSM or not.. This is hardly a way to organize a catalog for an end user like me to search for when I am looking for something specific. I do not mind if they re-organize the shelf for downloading patches in a way better than that table field, but this is definitely worse than that.. How many of you feel the same way as I do about this? Joe _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ **
Re: All DECIMAL and CURRENCY data has been corrupted in AR Server 8.0.00
She should be given a free guest entry as the youngest participant at a RUG :) Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Wednesday, January 09, 2013 4:31 PM To: arslist@ARSLIST.ORG Subject: Re: All DECIMAL and CURRENCY data has been corrupted in AR Server 8.0.00 That's great. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 09, 2013 4:14 PM To: arslist@ARSLIST.ORG Subject: OT: All DECIMAL and CURRENCY data has been corrupted in AR Server 8.0.00 Hi, One more thing... Nora is still too small for the shirt, but she plans to join me at the next WWRUG. She should have grown in to it by that time ;-) Best Regards - Misi, RRR AB, http://rrr.se Misi, This indeed sounds quite bizarre. And the only thing that I can think of, which I'm pretty sure you have as well and checked and crossed out - but just in case you haven't - is there a funky piece of workflow (AL's or F's) that manipulates the value to adjust that fraction by a tiny bit, just prior to the update or insert? Joe PS: How's the baby doing.. You got to post a pic of the RUG sweater that she got :-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 09, 2013 10:03 AM To: arslist@ARSLIST.ORG Subject: All DECIMAL and CURRENCY data has been corrupted in AR Server 8.0.00 Hi, I am having serious trouble with my Linux AR Server 8.0.00 (patch002 or unpatched), Linux, Oracle. All DECIMAL and CURRENCY data has been corrupted in the database. This has happened on ALL records which were merged into the new server. It also happens when you submit/modify any such fields with any client. I have attached a picture with the AR System Currency Ratios data, where the problem-server is to the left, and a correct 7.6.04 SP2 Windows server to the right. The last two decimal places is wrong... With very small test with the included driver program, I changed a DECIMAL value and verified that the wrong value is written to the database. Driver: Set Entry on Decimal field 0.864311 ARAPILOGGING=88: 0.864311 SQL LOG: UPDATE T7 SET C1504=.864355,C5='miz',C6=1357735821 WHERE C1 = '0040377' As you can see, the two last digits are stored as 55 instead of 11... I have tried this with many different clients and API-versions against the same server, which tells me that this is a server issue. If I access other servers with the same client, the value is stored as it is supposed to. I am running the server with se_SE.UTF-8 locale settings. This is not supposed to give any problem, but maybe it is realated... Any ideas? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: All DECIMAL and CURRENCY data has been corrupted in AR Server 8.0.00
I wonder if its some sort of a 'rounding up' built in function gone bad. Have you tested the feature along with the same code in earlier versions? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 09, 2013 4:10 PM To: arslist@ARSLIST.ORG Subject: Re: All DECIMAL and CURRENCY data has been corrupted in AR Server 8.0.00 Hi, No, there is no workflow. Especially when I originally merged the data. This happened, and happens, to EVERY field (currency and decimal). Some data that did not have any decimal portion has been left intact. But some of that data ha been changed anyway. I see no big pattern, except that it seems to change the last digit to 5 or the last two to 55. For example 1350.00 was changed to 1350.05. Best Regards - Misi, RRR AB, http://rrr.se Misi, This indeed sounds quite bizarre. And the only thing that I can think of, which I'm pretty sure you have as well and checked and crossed out - but just in case you haven't - is there a funky piece of workflow (AL's or F's) that manipulates the value to adjust that fraction by a tiny bit, just prior to the update or insert? Joe PS: How's the baby doing.. You got to post a pic of the RUG sweater that she got :-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 09, 2013 10:03 AM To: arslist@ARSLIST.ORG Subject: All DECIMAL and CURRENCY data has been corrupted in AR Server 8.0.00 Hi, I am having serious trouble with my Linux AR Server 8.0.00 (patch002 or unpatched), Linux, Oracle. All DECIMAL and CURRENCY data has been corrupted in the database. This has happened on ALL records which were merged into the new server. It also happens when you submit/modify any such fields with any client. I have attached a picture with the AR System Currency Ratios data, where the problem-server is to the left, and a correct 7.6.04 SP2 Windows server to the right. The last two decimal places is wrong... With very small test with the included driver program, I changed a DECIMAL value and verified that the wrong value is written to the database. Driver: Set Entry on Decimal field 0.864311 ARAPILOGGING=88: 0.864311 SQL LOG: UPDATE T7 SET C1504=.864355,C5='miz',C6=1357735821 WHERE C1 = '0040377' As you can see, the two last digits are stored as 55 instead of 11... I have tried this with many different clients and API-versions against the same server, which tells me that this is a server issue. If I access other servers with the same client, the value is stored as it is supposed to. I am running the server with se_SE.UTF-8 locale settings. This is not supposed to give any problem, but maybe it is realated... Any ideas? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RANT: Downloading Patches for AR System and related / dependent applications...
Joe, I'm with you on this one. Going through the BMC Download page is frustrating, because even though I have saved My Applications, the screen never really has the appearance of something that I have in any way customized, and it doesn't act in a way that would reward me for having preloaded certain information by taking me where I want to go more quickly. The Patch page, whatever one might say about its appearance, at least was intuitive to use and pretty quick to show what was available. Would love to see what Anne or some others could do about possibly subsuming or linking the downloads from the product pages, though time will tell how much that might help. Rick On Wed, Jan 9, 2013 at 1:32 PM, Joe D'Souza jdso...@shyle.net wrote: ** ** ** Yes that too – when these patches are not released around the same date, sorting the date doesn’t help too much in arranging them all in a good order. ** ** And the hyperlinks to the files are so inconsistent in their naming format that sometimes some cases patch 1, 2 3 and 4 could appear in the order 2, 4, 1, 3 (just a made up example but that’s how some of it is actually sorted.) Even worse sometimes the SP of one type of product are mixed with the SP of another because of bad naming conventions. It’s just as if the arrangement on that shelf was done randomly by individuals and teams without a central organization convention without paying attention towards arranging them in a logical sequence. ** ** I’m yet to spend another unnecessary 5 or 10 minutes to make sure that I haven’t missed downloading everything that is available for 7.6.04 Patch 004. This used to be a 5 minutes process with that good old table field with a max of about 2 or 3 clicks per download.. Now its 2 or 3 clicks AND a few scroll ups and scroll downs and then a few more of those scroll ups and downs to make sure you haven’t missed something.. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *laurent matheo *Sent:* Wednesday, January 09, 2013 4:00 PM *To:* arslist@ARSLIST.ORG *Subject:* Rép : Re: RANT: Downloading Patches for AR System and related / dependent applications... ** ** Indeed. ** ** It happened a couple of times where I just gave up and downloaded everything again :) I don't know which sp it was, but I think the ARS and cmdb or ITSM weren't released exactly at the same time so I was out of sync. Le 09 jan 2013 à 21:48, Joe D'Souza jdso...@shyle.net a écrit : The other pain point (no big deal though) is that personally I would rather see the file name as is on the link, than a descriptive hyperlink to that file that is being downloaded – for the simple reason as these files are mostly in excess of a gig or so. If I have downloaded on two different devices during the download process, I have very little visibility of what I have already downloaded and what I have not by just looking at the download site page and the files I already have on disk at different places if they have been downloaded on more than one device (even if it is on a single device.) The best example of this is that documentations that are generally the same for SRM. ITSM, RKM, etc, have different hyperlink names, but the underlying file is the same.. I sometimes feel uncomfortable when I see that as what if the zip file name is the same but the contents of that zip file are different? I know they shouldn’t be different – but there is that discomfort factor that makes me download both and then file compare. This again is not user friendly.. I’m just saying – knowing that sometimes we do get heard on this list J.. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire *Sent:* Wednesday, January 09, 2013 3:39 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: RANT: Downloading Patches for AR System and related / dependent applications... AOL Mode |ON - Me Too! *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Wednesday, January 09, 2013 1:52 PM *To:* arslist@ARSLIST.ORG *Subject:* RANT: Downloading Patches for AR System and related / dependant applications... ** This used to be quite simple and easy using that little web application to pick up the product, version, and search which would list all the options (in a table field) available for that application. Its appearance was ‘very organized’. For 7.6.04, this seems to have been taken away as none of its patches are available for download there. You have to look for them in the Download Licensed BMC Products section which from a end user perspective, of
Re: All DECIMAL and CURRENCY data has been corrupted in AR Server 8.0.00
Have you checked to see if the Decimal still has the same Precision between the 7.6.04 and the 8.0.0 ? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 09, 2013 3:10 PM To: arslist@ARSLIST.ORG Subject: Re: All DECIMAL and CURRENCY data has been corrupted in AR Server 8.0.00 Hi, No, there is no workflow. Especially when I originally merged the data. This happened, and happens, to EVERY field (currency and decimal). Some data that did not have any decimal portion has been left intact. But some of that data ha been changed anyway. I see no big pattern, except that it seems to change the last digit to 5 or the last two to 55. For example 1350.00 was changed to 1350.05. Best Regards - Misi, RRR AB, http://rrr.se -Original Message- Misi, This indeed sounds quite bizarre. And the only thing that I can think of, which I'm pretty sure you have as well and checked and crossed out - but just in case you haven't - is there a funky piece of workflow (AL's or F's) that manipulates the value to adjust that fraction by a tiny bit, just prior to the update or insert? Joe PS: How's the baby doing.. You got to post a pic of the RUG sweater that she got :-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 09, 2013 10:03 AM To: arslist@ARSLIST.ORG Subject: All DECIMAL and CURRENCY data has been corrupted in AR Server 8.0.00 Hi, I am having serious trouble with my Linux AR Server 8.0.00 (patch002 or unpatched), Linux, Oracle. All DECIMAL and CURRENCY data has been corrupted in the database. This has happened on ALL records which were merged into the new server. It also happens when you submit/modify any such fields with any client. I have attached a picture with the AR System Currency Ratios data, where the problem-server is to the left, and a correct 7.6.04 SP2 Windows server to the right. The last two decimal places is wrong... With very small test with the included driver program, I changed a DECIMAL value and verified that the wrong value is written to the database. Driver: Set Entry on Decimal field 0.864311 ARAPILOGGING=88: 0.864311 SQL LOG: UPDATE T7 SET C1504=.864355,C5='miz',C6=1357735821 WHERE C1 = '0040377' As you can see, the two last digits are stored as 55 instead of 11... I have tried this with many different clients and API-versions against the same server, which tells me that this is a server issue. If I access other servers with the same client, the value is stored as it is supposed to. I am running the server with se_SE.UTF-8 locale settings. This is not supposed to give any problem, but maybe it is realated... Any ideas? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Rép : Re: RANT: Downloading Patches for AR System and related / dependant applications...
And I think its a great idea to keep a matrix kind of an index of all the products, patches and going one step further hotfixes if made public to existing customers. It will serve as a quick cheat sheet to system admins as well as us consultants. Its easy to forget that there was no ITSM patch 003 for 7.6.04 when you are on lets say patch 10 if you needed to back track on something for whatever reasons.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Wednesday, January 09, 2013 4:39 PM To: arslist@ARSLIST.ORG Subject: Rép : Re: RANT: Downloading Patches for AR System and related / dependant applications... Nope actually I just made it as a POC :) I completed it for 7.6.04 and 8.0 (itsm, analytics, bo, dashboards, integrator, online help, migrator, online chat), please find the xlsx attached. Perhaps you'll need to check a couple of stuff, but it should be accurate :) Le 09 jan 2013 à 21:52, Joe D'Souza jdso...@shyle.net a écrit : This is a great /excellent / terrific idea. Some sort of a patch matrix just like they have a compatibility matrix.. Having something like this at hand, I, as an end user would not need to double check for existence or non existence of a patch when I see a blank there.. Is this already there somewhere online? Or did you prepare this? I would find a cheat sheet such as this very very very (I cannot emphasize enough) useful when managing my downloads. It would save me time and I would know for sure that I am not missing anything. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Wednesday, January 09, 2013 3:25 PM To: arslist@ARSLIST.ORG Subject: Rép : RANT: Downloading Patches for AR System and related / dependant applications... I agree. Perhaps they could use the doc wiki to do a summary, but cross modules, not just only ARS in ars page, just CMDB in cmdb page (and so on). A common page to all modules, pretty much a summary with an array and links, nothing fancy but just something like that so you could see in a glance what you need to download and when it was released: image002.jpg The other problem is that sometimes it's just hard to find a product, let's say chat 8.0.0. It doesn't have its own entry and you have to know it's under ITSM. The search functionality only looks into the parent level and not childs level. I guess an option like check in childs too would be nice. Le 09 jan 2013 à 20:51, Joe D'Souza jdso...@shyle.net a écrit : This used to be quite simple and easy using that little web application to pick up the product, version, and search which would list all the options (in a table field) available for that application. Its appearance was very organized. For 7.6.04, this seems to have been taken away as none of its patches are available for download there. You have to look for them in the Download Licensed BMC Products section which from a end user perspective, of searching what you want and downloading, is time consuming and not quite pleasing to the eye to find what you are looking for even if you are staring at it.. There may be a method in the madness there, but I for one do not quite like it. A couple of days ago for e.g. I spent some extra time looking for ITSM 7.6.04 Patch 003 there, and not finding it there, spent some more time just to make sure I might not be overlooking it.. In the end I felt Im not overlooking it only after writing to the user community asking youll if there really is a patch 003 for ITSM or not.. This is hardly a way to organize a catalog for an end user like me to search for when I am looking for something specific. I do not mind if they re-organize the shelf for downloading patches in a way better than that table field, but this is definitely worse than that.. How many of you feel the same way as I do about this? Joe _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SLA Service Targets
We wrote a bespoke side solution to get over this problem - had it from 6.3 days but still appropriate at 7.6.04. Basically we created 2 forms to contain various combinations of 'criteria' which are searched for a hit. Criteria being Customer, Op Cat, Prod Cat, Location, VIP, Priority and SLA Type (Response/Resolution). The forms also contain the Business Time applicable. The tables are searched from detailed to general, i.e. populate all search fields first then drop field values (is a controlled order) until a hit is made; there is a final default of 6mths to always get a hit (normally on customer). The result of the search provides a 'Name' for the SLA to be applied. Actually the search is performed 4 times; twice for long and short Response targets and twice for long and short Resolution targets. These tables are appropriately indexed to ensure rapid 'find'. The Name and Business Time is stored on the Incident form. We rewrote the Service Targets to only look for the 'Name'; i.e. TC would = 'SLAResponseA=1 Hour Response'. This meant that we only have a list of approx. 100-150 generic targets i.e. 1 hr, 2 hr, 6 hr etc. The result is that when we on-board a new customer we add 'criteria' to the tables only i.e. a data load. We occasionally add a new SVT buts is pretty rare. The solution works well and still allows us to create 'special' SVT's for vendors and team measurement. Stuart Schon Service Desk Systems - Manager Fujitsu Australia Limited From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of bob lind Sent: Thursday, 10 January 2013 6:56 AM To: arslist@ARSLIST.ORG Subject: SLA Service Targets ** Using ITSM 7.6.04 with SLM installed, I would like to set up a series of service targets that are ordered. For example: For an op cat that is a password reset use PasswordReset Service Target For any other op cats that are Account Management use Account Management Service Target For a customer that is a VIP use VIP Service Target For a customer where the incident is a High Priority use High Priority Service Target For anything that isn't in one of the above categories use a Generic Incident Service Target. The problem is that if more than one condition is true, then more than one Service Target will attach. There is probably a field on incident that tells if a service target is attached that could be used in the service target's conditional statement to prevent more than one target to be attached. But how do you order the attachment of the service targets? The underlying attachment filters all have an execution order of 700 and modifying that would be overwritten whenever the service target is rebuilt. Writing a conditional for everything else becomes kind of complicated (i.e. not a vip and not a password reset and not a high priority and not account management and not this and not that) and requires update whenever a new service target is created. Is there an easier way to do this? -- Bob Lind IT Jobs posted daily on klslconsulting.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RANT: Downloading Patches for AR System and related / dependent applications...
Yes I agree, there is so little advantage of pre-selecting those, that I do not even bother to do that nowadays when I am given a new contract ID at a new site. This site has one product only anyways, and despite that Im having a little bit of a frustration trying to find all the stuff I needed. I would feel really frustrated if they had more than one product purchased! The patch page didnt look great but was quite a functional page where I didnt have to spend more time than necessary. Just a few clicks and you could be done with what you needed there and just wait for it to download. In a very ideal world (fantasy world for many of us), an ideal download page for patches and products would have been one where based on what your current product ownership is,, it would automatically pop up a download dialog (s) for the one or more products that you own after you have agreed to the license agreement thus even avoiding the search the user has to do to click on what he / she needs. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, January 09, 2013 4:38 PM To: arslist@ARSLIST.ORG Subject: Re: RANT: Downloading Patches for AR System and related / dependent applications... ** Joe, I'm with you on this one. Going through the BMC Download page is frustrating, because even though I have saved My Applications, the screen never really has the appearance of something that I have in any way customized, and it doesn't act in a way that would reward me for having preloaded certain information by taking me where I want to go more quickly. The Patch page, whatever one might say about its appearance, at least was intuitive to use and pretty quick to show what was available. Would love to see what Anne or some others could do about possibly subsuming or linking the downloads from the product pages, though time will tell how much that might help. Rick On Wed, Jan 9, 2013 at 1:32 PM, Joe D'Souza jdso...@shyle.net wrote: ** Yes that too when these patches are not released around the same date, sorting the date doesnt help too much in arranging them all in a good order. And the hyperlinks to the files are so inconsistent in their naming format that sometimes some cases patch 1, 2 3 and 4 could appear in the order 2, 4, 1, 3 (just a made up example but thats how some of it is actually sorted.) Even worse sometimes the SP of one type of product are mixed with the SP of another because of bad naming conventions. Its just as if the arrangement on that shelf was done randomly by individuals and teams without a central organization convention without paying attention towards arranging them in a logical sequence. Im yet to spend another unnecessary 5 or 10 minutes to make sure that I havent missed downloading everything that is available for 7.6.04 Patch 004. This used to be a 5 minutes process with that good old table field with a max of about 2 or 3 clicks per download.. Now its 2 or 3 clicks AND a few scroll ups and scroll downs and then a few more of those scroll ups and downs to make sure you havent missed something.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Wednesday, January 09, 2013 4:00 PM To: arslist@ARSLIST.ORG Subject: Rép : Re: RANT: Downloading Patches for AR System and related / dependent applications... Indeed. It happened a couple of times where I just gave up and downloaded everything again :) I don't know which sp it was, but I think the ARS and cmdb or ITSM weren't released exactly at the same time so I was out of sync. Le 09 jan 2013 à 21:48, Joe D'Souza jdso...@shyle.net a écrit : The other pain point (no big deal though) is that personally I would rather see the file name as is on the link, than a descriptive hyperlink to that file that is being downloaded for the simple reason as these files are mostly in excess of a gig or so. If I have downloaded on two different devices during the download process, I have very little visibility of what I have already downloaded and what I have not by just looking at the download site page and the files I already have on disk at different places if they have been downloaded on more than one device (even if it is on a single device.) The best example of this is that documentations that are generally the same for SRM. ITSM, RKM, etc, have different hyperlink names, but the underlying file is the same.. I sometimes feel uncomfortable when I see that as what if the zip file name is the same but the contents of that zip file are different? I know they shouldnt be different but there is that discomfort factor that makes me download both and then file compare. This again is not user friendly.. Im just saying knowing that sometimes we do get heard on this list :-).. Joe _ From: Action Request System
Rép : Re: Re: RANT: Downloading Patches for AR System and related / dependant applications...
** Yep, I'll post on the community to get in touch with the doc team (or perhaps some of them are on arslist) (?).Le 10 jan 2013 à 00:18, Joe D'Souza jdso...@shyle.net a écrit :And I think it’s a great idea to keep a matrix kind of an index of all the products, patches and going one step further hotfixes if made public to existing customers. It will serve as a quick cheat sheet to system admins as well as us consultants. Its easy to forget that there was no ITSM patch 003 for 7.6.04 when you are on lets say patch 10 if you needed to back track on something for whatever reasons..JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Wednesday, January 09, 2013 4:39 PM To: arslist@ARSLIST.ORG Subject: Rép : Re: RANT: Downloading Patches for AR System and related / dependant applications...Nope actually I just made it as a POC :)I completed it for 7.6.04 and 8.0 (itsm, analytics, bo, dashboards, integrator, online help, migrator, online chat), please find the xlsx attached.Perhaps you'll need to check a couple of stuff, but it should be accurate :) Le 09 jan 2013 à 21:52, Joe D'Souza jdso...@shyle.net a écrit :This is a great /excellent / terrific idea. Some sort of a patch matrix just like they have a compatibility matrix.. Having something like this at hand, I, as an end user would not need to double check for existence or non existence of a patch when I see a blank there.. Is this already there somewhere online? Or did you prepare this? I would find a cheat sheet such as this very very very (I cannot emphasize enough) useful when managing my downloads. It would save me time and I would know for sure that I am not missing anything.JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Wednesday, January 09, 2013 3:25 PM To: arslist@ARSLIST.ORG Subject: Rép : RANT: Downloading Patches for AR System and related / dependant applications...I agree.Perhaps they could use the doc wiki to do a summary, but cross modules, not just only ARS in ars page, just CMDB in cmdb page (and so on).A common page to all modules, pretty much a summary with an array and links, nothing fancy but just something like that so you could see in a glance what you need to download and when it was released:image002.jpgThe other "problem" is that sometimes it's just "hard" to find a product, let's say "chat 8.0.0". It doesn't have its own entry and you have to know it's under ITSM.The search functionality only looks into the "parent" level and not childs level. I guess an option like "check in childs too" would be nice. Le 09 jan 2013 à 20:51, Joe D'Souza jdso...@shyle.net a écrit :This used to be quite simple and easy using that little web application to pick up the product, version, and search which would list all the options (in a table field) available for that application. Its appearance was ‘very organized’.For 7.6.04, this seems to have been taken away as none of its patches are available for download there. You have to look for them in the Download Licensed BMC Products section which from a end user perspective, of searching what you want and downloading, is time consuming and not quite pleasing to the eye to find what you are looking for even if you are staring at it.. There may be a method in the madness there, but I for one do not quite like it.A couple of days ago for e.g. I spent some extra time looking for ITSM 7.6.04 Patch 003 there, and not finding it there, spent some more time just to make sure I might not be overlooking it.. In the end I felt I’m not overlooking it only after writing to the user community asking you’ll if there really is a patch 003 for ITSM or not.. This is hardly a way to organize a catalog for an end user like me to search for when I am looking for something specific.I do not mind if they re-organize the shelf for downloading patches in a way better than that table field, but this is definitely worse than that..How many of you feel the same way as I do about this?Joe_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_
Re: ITSM 7.6.04 Panel Permissions
Are you getting an error or does it just ignore what you are trying to do? Jason On Tue, Jan 8, 2013 at 2:37 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: I know this is basic Roles and Permissions, but I am having trouble with ITSM and a panel. I have a panel that I added to the AST:Computer System form. I want only Asset Admins to be able to see the panel. When I give that permission to the panel, the application will not save it. I have to give it public permissions. What am I doing wrong. I even tried creating a special group/role and it won't let me save it within the application... ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM 7.6.04 Panel Permissions
It blanks out the permissions I gave the panel. It goes from 1 Permission to 0 Permission ITSM doesn't like it when you create your own roles either! Very frustrating! I hear - We used to do this in the old Remedy, why can't we do it in the new better Remedy?? I reply - Because the developers of the new Remedy did not know how to program using the old Remedy From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, January 09, 2013 5:39 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Panel Permissions ** Are you getting an error or does it just ignore what you are trying to do? Jason On Tue, Jan 8, 2013 at 2:37 PM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: I know this is basic Roles and Permissions, but I am having trouble with ITSM and a panel. I have a panel that I added to the AST:Computer System form. I want only Asset Admins to be able to see the panel. When I give that permission to the panel, the application will not save it. I have to give it public permissions. What am I doing wrong. I even tried creating a special group/role and it won't let me save it within the application... ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Rép : Re: ITSM 7.6.04 Panel Permissions
** Did you check my previous email?Hi Claire :)I just tried on 7.6.04 sp2.Indeed if you choose "Asset admin" as "group" it won't stay, when I choose "Asset Admin" as "Role" (I got both on my list) then it staid.I tried on the panel "Impacted Areas".Laurent.Le 10 jan 2013 à 00:51, "Sanford, Claire" claire.sanf...@memorialhermann.org a écrit :It blanks out the permissions I gave the panel. It goes from “1 Permission” to “0 Permission”ITSM doesn’t like it when you create your own roles either! Very frustrating! I hear - “We used to do this in the old Remedy, why can’t we do it in the new better Remedy??” I reply – “Because the developers of the new Remedy did not know how to program using the old Remedy”From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, January 09, 2013 5:39 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Panel Permissions** Are you getting an error or does it just ignore what you are trying to do?JasonOn Tue, Jan 8, 2013 at 2:37 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote:I know this is basic "Roles and Permissions", but I am having trouble with ITSM and a panel. I have a panel that I added to the AST:Computer System form. I want only Asset Admins to be able to see the panel. When I give that permission to the panel, the application will not save it. I have to give it public permissions. What am I doing wrong. I even tried creating a special group/role and it won't let me save it within the application... ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years_
Re: Rép : Re: ITSM 7.6.04 Panel Permissions
Yeah, after I replied :) Gmail didn't thread your reply so I it looked like there wasn't a reply yet. (I blame Apple) Jason On Wed, Jan 9, 2013 at 3:54 PM, laurent matheo lm...@me.com wrote: ** Did you check my previous email? Hi Claire :) I just tried on 7.6.04 sp2. Indeed if you choose Asset admin as group it won't stay, when I choose Asset Admin as Role (I got both on my list) then it staid. I tried on the panel Impacted Areas. Laurent. Le 10 jan 2013 à 00:51, Sanford, Claire claire.sanf...@memorialhermann.org a écrit : It blanks out the permissions I gave the panel. It goes from “1 Permission” to “0 Permission” ITSM doesn’t like it when you create your own roles either! Very frustrating! I hear - “We used to do this in the old Remedy, why can’t we do it in the new better Remedy??” I reply – “Because the developers of the new Remedy did not know how to program using the old Remedy” *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Wednesday, January 09, 2013 5:39 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM 7.6.04 Panel Permissions ** Are you getting an error or does it just ignore what you are trying to do? Jason On Tue, Jan 8, 2013 at 2:37 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: I know this is basic Roles and Permissions, but I am having trouble with ITSM and a panel. I have a panel that I added to the AST:Computer System form. I want only Asset Admins to be able to see the panel. When I give that permission to the panel, the application will not save it. I have to give it public permissions. What am I doing wrong. I even tried creating a special group/role and it won't let me save it within the application... ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Rép : Re: Re: ITSM 7.6.04 Panel Permissions
** Hummm perhaps it's due to the "icloud.com" online email handler... It's so lame, search function in it is so bad...I guess I'll switch to thunderbird.Le 10 jan 2013 à 01:01, Jason Miller jason.mil...@gmail.com a écrit :**Yeah, after I replied :)Gmaildidn't thread your reply so I it looked like there wasn't a reply yet. (I blame Apple)JasonOn Wed, Jan 9, 2013 at 3:54 PM, laurent matheo lm...@me.com wrote:**Did you check my previous email?Hi Claire :)I just tried on 7.6.04 sp2.Indeed if you choose "Asset admin" as "group" it won't stay, when I choose "Asset Admin" as "Role" (I got both on my list) then it staid.I tried on the panel "Impacted Areas".Laurent.Le 10 jan 2013 à 00:51, "Sanford, Claire" claire.sanf...@memorialhermann.org a écrit : It blanks out the permissions I gave the panel. It goes from “1 Permission” to “0 Permission”ITSM doesn’t like it when you create your own roles either! Very frustrating! I hear - “We used to do this in the old Remedy, why can’t we do it in the new better Remedy??” I reply – “Because the developers of the new Remedy did not know how to program using the old Remedy”From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, January 09, 2013 5:39 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Panel Permissions** Are you getting an error or does it just ignore what you are trying to do?JasonOn Tue, Jan 8, 2013 at 2:37 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote:I know this is basic "Roles and Permissions", but I am having trouble with ITSM and a panel. I have a panel that I added to the AST:Computer System form. I want only Asset Admins to be able to see the panel. When I give that permission to the panel, the application will not save it. I have to give it public permissions. What am I doing wrong. I even tried creating a special group/role and it won't let me save it within the application... ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_**_ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_
Re: ITSM 7.6.04 Panel Permissions
ITSM shouldn't care. It is an AR function (at least at the core until you start making ITSM config records that go along with the roles). Did you try what Laurent suggested? On Wed, Jan 9, 2013 at 3:51 PM, Sanford, Claire Claire.Sanford@ memorialhermann.org wrote: ** It blanks out the permissions I gave the panel. It goes from “1 Permission” to “0 Permission” ** ** ITSM doesn’t like it when you create your own roles either! Very frustrating! I hear - “We used to do this in the old Remedy, why can’t we do it in the new better Remedy??” I reply – “Because the developers of the new Remedy did not know how to program using the old Remedy” ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Wednesday, January 09, 2013 5:39 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM 7.6.04 Panel Permissions ** ** ** Are you getting an error or does it just ignore what you are trying to do? ** ** Jason ** ** On Tue, Jan 8, 2013 at 2:37 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: I know this is basic Roles and Permissions, but I am having trouble with ITSM and a panel. I have a panel that I added to the AST:Computer System form. I want only Asset Admins to be able to see the panel. When I give that permission to the panel, the application will not save it. I have to give it public permissions. What am I doing wrong. I even tried creating a special group/role and it won't let me save it within the application... ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Rép : Re: Re: ITSM 7.6.04 Panel Permissions
I have to admit the iOS is email client is the only thing I have found that can thread BMC Communities emails. Jason On Wed, Jan 9, 2013 at 4:03 PM, laurent matheo lm...@me.com wrote: ** Hummm perhaps it's due to the icloud.com online email handler... It's so lame, search function in it is so bad... I guess I'll switch to thunderbird. Le 10 jan 2013 à 01:01, Jason Miller jason.mil...@gmail.com a écrit : ** Yeah, after I replied :) Gmail didn't thread your reply so I it looked like there wasn't a reply yet. (I blame Apple) Jason On Wed, Jan 9, 2013 at 3:54 PM, laurent matheo lm...@me.com wrote: ** Did you check my previous email? Hi Claire :) I just tried on 7.6.04 sp2. Indeed if you choose Asset admin as group it won't stay, when I choose Asset Admin as Role (I got both on my list) then it staid. I tried on the panel Impacted Areas. Laurent. Le 10 jan 2013 à 00:51, Sanford, Claire claire.sanf...@memorialhermann.org a écrit : It blanks out the permissions I gave the panel. It goes from “1 Permission” to “0 Permission” ITSM doesn’t like it when you create your own roles either! Very frustrating! I hear - “We used to do this in the old Remedy, why can’t we do it in the new better Remedy??” I reply – “Because the developers of the new Remedy did not know how to program using the old Remedy” *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Wednesday, January 09, 2013 5:39 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM 7.6.04 Panel Permissions ** Are you getting an error or does it just ignore what you are trying to do? Jason On Tue, Jan 8, 2013 at 2:37 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: I know this is basic Roles and Permissions, but I am having trouble with ITSM and a panel. I have a panel that I added to the AST:Computer System form. I want only Asset Admins to be able to see the panel. When I give that permission to the panel, the application will not save it. I have to give it public permissions. What am I doing wrong. I even tried creating a special group/role and it won't let me save it within the application... ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Rép : Re: RANT: Downloading Patches for AR System and related / dependent applications...
** I actually created an idea:https://communities.bmc.com/communities/ideas/1598Le 10 jan 2013 à 00:27, Joe D'Souza jdso...@shyle.net a écrit :Yes I agree, there is so little advantage of pre-selecting those, that I do not even bother to do that nowadays when I am given a new contract ID at a new site. This site has one product only anyways, and despite that I’m having a little bit of a frustration trying to find all the stuff I needed. I would feel really frustrated if they had more than one product purchased!The patch page didn’t look great but was quite a functional page where I didn’t have to spend more time than necessary. Just a few clicks and you could be done with what you needed there and just wait for it to download.In a very ideal world (fantasy world for many of us), an ideal download page for patches and products would have been one where based on what your current product ownership is,, it would automatically pop up a download dialog (s) for the one or more products that you own after you have agreed to the license agreement thus even avoiding the search the user has to do to click on what he / she needs.JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, January 09, 2013 4:38 PM To: arslist@ARSLIST.ORG Subject: Re: RANT: Downloading Patches for AR System and related / dependent applications...** Joe, I'm with you on this one. Going through the BMC Download page is frustrating, because even though I have saved "My Applications", the screen never really has the appearance of something that I have in any way customized, and it doesn't act in a way that would reward me for having preloaded certain information by taking me where I want to go more quickly. The Patch page, whatever one might say about its appearance, at least was intuitive to use and pretty quick to show what was available.Would love to see what Anne or some others could do about possibly subsuming or linking the downloads from the product pages, though time will tell how much that might help. RickOn Wed, Jan 9, 2013 at 1:32 PM, Joe D'Souza jdso...@shyle.net wrote:** Yes that too – when these patches are not released around the same date, sorting the date doesn’t help too much in arranging them all in a good order.And the hyperlinks to the files are so inconsistent in their naming format that sometimes some cases patch 1, 2 3 and 4 could appear in the order 2, 4, 1, 3 (just a made up example but that’s how some of it is actually sorted.) Even worse sometimes the SP of one type of product are mixed with the SP of another because of bad naming conventions. It’s just as if the arrangement on that shelf was done randomly by individuals and teams without a central organization convention without paying attention towards arranging them in a logical sequence.I’m yet to spend another unnecessary 5 or 10 minutes to make sure that I haven’t missed downloading everything that is available for 7.6.04 Patch 004. This used to be a 5 minutes process with that good old table field with a max of about 2 or 3 clicks per download.. Now its 2 or 3 clicks AND a few scroll ups and scroll downs and then a few more of those scroll ups and downs to make sure you haven’t missed something..JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Wednesday, January 09, 2013 4:00 PM To: arslist@ARSLIST.ORG Subject: Rép : Re: RANT: Downloading Patches for AR System and related / dependent applications...Indeed.It happened a couple of times where I just gave up and downloaded everything again :)I don't know which sp it was, but I think the ARS and cmdb or ITSM weren't released exactly at the same time so I was "out of sync". Le 09 jan 2013 à 21:48, Joe D'Souza jdso...@shyle.net a écrit :The other pain point (no big deal though) is that personally I would rather see the file name as is on the link, than a descriptive hyperlink to that file that is being downloaded – for the simple reason as these files are mostly in excess of a gig or so. If I have downloaded on two different devices during the download process, I have very little visibility of what I have already downloaded and what I have not by just looking at the download site page and the files I already have on disk at different places if they have been downloaded on more than one device (even if it is on a single device.)The best example of this is that documentations that are generally the same for SRM. ITSM, RKM, etc, have different hyperlink names, but the underlying file is the same.. I sometimes feel uncomfortable when I see that as what if the zip file name is the same but the contents of that zip file are different? I know they shouldn’t be different – but there is that discomfort factor that makes me download both and then file compare.This again is not user friendly.. I’m just saying – knowing that sometimes we do get heard on this list J..JoeFrom: Action
Re: Rép : Re: Re: RANT: Downloading Patches for AR System and related / dependent applications...
FYI, the “old PDF” compatibility is still available until the new SPAC utility can be enhanced to provide the same information as the PDF. http://www.bmc.com/support/reg/remedy-compatibility-tables.html -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Wednesday, January 09, 2013 4:44 PM To: arslist@ARSLIST.ORG Subject: Rép : Re: Re: RANT: Downloading Patches for AR System and related / dependent applications... ** Amen to that :) Don't want to rant too, but we had a seizure the other day when we first saw the new compatibility matrix. I guess we'll get used to it, but now it's pretty hard to give it to a customer since it looks less official than a stamped pdf with bmc logo on it. Le 10 jan 2013 à 01:41, Joe D'Souza jdso...@shyle.net a écrit : Perfect. Others who commented on this thread and those who wished to have commented but not have, could go out to this and put their comments in the comments section so BMC gets an idea of what we are looking for and consolidate those and see if they can build on it to get us a better functional product and patch management download site. It definitely needs a tuneup – there is no doubt on that – especially more so as BMC is continually acquiring partners and products. I can’t imagine what this site would look like a few more acquisitions late. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Wednesday, January 09, 2013 7:20 PM To: arslist@ARSLIST.ORG Subject: Rép : Re: RANT: Downloading Patches for AR System and related / dependent applications... I actually created an idea: https://communities.bmc.com/communities/ideas/1598 Le 10 jan 2013 à 00:27, Joe D'Souza jdso...@shyle.net a écrit : Yes I agree, there is so little advantage of pre-selecting those, that I do not even bother to do that nowadays when I am given a new contract ID at a new site. This site has one product only anyways, and despite that I’m having a little bit of a frustration trying to find all the stuff I needed. I would feel really frustrated if they had more than one product purchased! The patch page didn’t look great but was quite a functional page where I didn’t have to spend more time than necessary. Just a few clicks and you could be done with what you needed there and just wait for it to download. In a very ideal world (fantasy world for many of us), an ideal download page for patches and products would have been one where based on what your current product ownership is,, it would automatically pop up a download dialog (s) for the one or more products that you own after you have agreed to the license agreement thus even avoiding the search the user has to do to click on what he / she needs. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, January 09, 2013 4:38 PM To: arslist@ARSLIST.ORG Subject: Re: RANT: Downloading Patches for AR System and related / dependent applications... ** Joe, I'm with you on this one. Going through the BMC Download page is frustrating, because even though I have saved My Applications, the screen never really has the appearance of something that I have in any way customized, and it doesn't act in a way that would reward me for having preloaded certain information by taking me where I want to go more quickly. The Patch page, whatever one might say about its appearance, at least was intuitive to use and pretty quick to show what was available. Would love to see what Anne or some others could do about possibly subsuming or linking the downloads from the product pages, though time will tell how much that might help. Rick On Wed, Jan 9, 2013 at 1:32 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Yes that too – when these patches are not released around the same date, sorting the date doesn’t help too much in arranging them all in a good order. And the hyperlinks to the files are so inconsistent in their naming format that sometimes some cases patch 1, 2 3 and 4 could appear in the order 2, 4, 1, 3 (just a made up example but that’s how some of it is actually sorted.) Even worse sometimes the SP of one type of product are mixed with the SP of another because of bad naming conventions. It’s just as if the arrangement on that shelf was done randomly by individuals and teams without a central organization
Rép : Re: Re: Re: RANT: Downloading Patches for AR System and related / dependent applications...
** Ah cool, missed that :)Thanks.Le 10 jan 2013 à 01:59, "Easter, David" david_eas...@bmc.com a écrit :FYI, the “old PDF” compatibility is still available until the new SPAC utility can be enhanced to provide the same information as the PDF.http://www.bmc.com/support/reg/remedy-compatibility-tables.html-David J. EasterManager of Product Management, AR SystemBSM Atrium Solutions ManagementBMC Software, Inc.The opinions, statements, and/or suggested courses of actionexpressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc.From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheoSent: Wednesday, January 09, 2013 4:44 PMTo: arslist@ARSLIST.ORGSubject: Rép : Re: Re: RANT: Downloading Patches for AR System and related / dependent applications...**Amen to that :)Don't want to rant too, but we had a seizure the other day when we first saw the new "compatibility matrix".I guess we'll get used to it, but now it's pretty hard to give it to a customer since it looks less "official" than a stamped pdf with bmc logo on it.Le 10 jan 2013 à 01:41, Joe D'Souza jdso...@shyle.net a écrit :Perfect. Others who commented on this thread and those who wished to have commented but not have, could go out to this and put their comments in the comments section so BMC gets an idea of what we are looking for and consolidate those and see if they can build on it to get us a better functional product and patch management download site. It definitely needs a tuneup – there is no doubt on that – especially more so as BMC is continually acquiring partners and products. I can’t imagine what this site would look like a few more acquisitions late.JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheoSent: Wednesday, January 09, 2013 7:20 PMTo: arslist@ARSLIST.ORGSubject: Rép : Re: RANT: Downloading Patches for AR System and related / dependent applications...I actually created an idea:https://communities.bmc.com/communities/ideas/1598Le 10 jan 2013 à 00:27, Joe D'Souza jdso...@shyle.net a écrit :Yes I agree, there is so little advantage of pre-selecting those, that I do not even bother to do that nowadays when I am given a new contract ID at a new site. This site has one product only anyways, and despite that I’m having a little bit of a frustration trying to find all the stuff I needed. I would feel really frustrated if they had more than one product purchased!The patch page didn’t look great but was quite a functional page where I didn’t have to spend more time than necessary. Just a few clicks and you could be done with what you needed there and just wait for it to download.In a very ideal world (fantasy world for many of us), an ideal download page for patches and products would have been one where based on what your current product ownership is,, it would automatically pop up a download dialog (s) for the one or more products that you own after you have agreed to the license agreement thus even avoiding the search the user has to do to click on what he / she needs.JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick CookSent: Wednesday, January 09, 2013 4:38 PMTo: arslist@ARSLIST.ORGSubject: Re: RANT: Downloading Patches for AR System and related / dependent applications...**Joe, I'm with you on this one. Going through the BMC Download page is frustrating, because even though I have saved "My Applications", the screen never really has the appearance of something that I have in any way customized, and it doesn't act in a way that would reward me for having preloaded certain information by taking me where I want to go more quickly.The Patch page, whatever one might say about its appearance, at least was intuitive to use and pretty quick to show what was available.Would love to see what Anne or some others could do about possibly subsuming or linking the downloads from the product pages, though time will tell how much that might help.RickOn Wed, Jan 9, 2013 at 1:32 PM, Joe D'Souza jdso...@shyle.net wrote:**Yes that too – when these patches are not released around the same date, sorting the date doesn’t help too much in arranging them all in a good order.And the hyperlinks to the files are so inconsistent in their naming format that sometimes some cases patch 1, 2 3 and 4 could appear in the order 2, 4, 1, 3 (just a made up example but that’s how some of it is actually sorted.) Even worse sometimes the SP of one type of product are mixed with the SP of another because of bad naming conventions. It’s just as if the arrangement on that shelf was done randomly by individuals and teams without a central organization convention without paying attention towards arranging them in a logical sequence.I’m yet to
