error while installing BMC Atrium Core 7.6.04

[Mahmoud Mahdy-Mohamed, Vodafone Egypt]

Dears,
Please help, I'm facing error while installing "BMC Atrium Core 7.6.04" the 
error message "Can't Access Tomcat Parameter. Verify that Tomcat is running" 
when I'm asked to set java home used by Tomcat although I entered the same java 
home used in Tomcat installation while I was installing "Mid-tier"

Thanks,
Best Regards,

Mahmoud Mahdy Mohammed,PMP | Business Process Automation
Technology | Products & Services Delivery
Phone: +20(0)1004999638
Mail: 
mahmoud.mahdy-moha...@vodafone.com


*

The content of this document is classified as Vodafone Egypt S.A.E. 
Confidential and Proprietary Information.

The recipient hereby is committed to hold in strict confidence the contents of 
this (e-mail, document, information) and not to disclose to any third party 
without the prior written consent of Vodafone Egypt S.A.E. Recipient will be 
held liable for any unauthorized disclosure.

If you have received this message in error, please notify the sender by return 
e-mail and delete the message in its entirety, including any attachments.

http://www.vodafone.com.eg

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error while installing BMC Atrium Core 7.6.04

[Mahmoud Mahdy-Mohamed, Vodafone Egypt]

Dears,
Please help, I'm facing error while installing "BMC Atrium Core 7.6.04" the 
error message "Can't Access Tomcat Parameter. Verify that Tomcat is running" 
when I'm asked to set java home used by Tomcat although I entered the same java 
home used in Tomcat installation while I was installing "Mid-tier"

Thanks,
Best Regards,

Mahmoud Mahdy Mohammed,PMP | Business Process Automation
Technology | Products & Services Delivery
Phone: +20(0)1004999638
Mail: 
mahmoud.mahdy-moha...@vodafone.com


*

The content of this document is classified as Vodafone Egypt S.A.E. 
Confidential and Proprietary Information.

The recipient hereby is committed to hold in strict confidence the contents of 
this (e-mail, document, information) and not to disclose to any third party 
without the prior written consent of Vodafone Egypt S.A.E. Recipient will be 
held liable for any unauthorized disclosure.

If you have received this message in error, please notify the sender by return 
e-mail and delete the message in its entirety, including any attachments.

http://www.vodafone.com.eg

*

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Re: SMS

[Joe D'Souza]

That's a good case for when your system is provisioning services for
internal customers - agreed there.

 

I still am in favor of seeking possibilities to integrate to messaging
applications like Skype or AIM or Yahoo or GTalk in case they have published
integration points like WSDL or their API's. Its just kind of hard to sell
some of those ideas to most managements who evaluate their options using
dollars and cents - pounds shillings and pence.. :-)

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Tuesday, June 04, 2013 9:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: SMS

 

Joe,

 

I can be hard to send email to alert your email team that the email server
is down.

 

Dave


On Jun 4, 2013, at 8:16 PM, "Joe D'Souza"  wrote:

** 

I just had another thought on this (which was honestly fueled by a
discussion I had with a fellow Remedy developer at the WWRUG on a similar
related topic about integrating into popular messaging/chat systems.)

 

With almost a good 70 to 80% of us who have phones that are email capable,
do you really want to spend whatever it needs to have your system send an
SMS message in this day and age? Most phones are perfectly capable of
receiving emails from at least 1 email address. So why not just send an
email? Chances are 100% of phones in the very near future will be email
capable.

 

So it really goes down to whether it's worth spending the time and money it
needs to stage a system that is SMS capable, to bridge the gap of those
users that do not have email capable phones. The larger that gap, the more
sense it might make to invest in that system.

 

Just a thought.

 

Joe

 


  _  


From: Joe D'Souza [mailto:jdso...@shyle.net] 
Sent: Tuesday, June 04, 2013 3:46 PM
To: ARS Discussion List
Subject: RE: SMS

 

True about web services being perhaps a lot cheaper option if available.
Great suggestion.

 

Joe

 


  _  


From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad
Sent: Tuesday, June 04, 2013 3:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: SMS

 

** 

Telalert got *very* expensive and full of unnecessary bells and whistles.
(they bundle it with their own help desk software and do voice recognition
if I remember correctly, things like that)

 

I still see telalert out there at a few customers, but most people are using
SMS to email gateways or blackberry.  I think if you contact them they will
still sell licenses for the old version that is strictly for paging, but
they don't advertise it.

 

There are a number of web services that are open for integration that will
confirm delivery, but my experience with testing them out is that they are
about as reliable as the email gateways but  with the email gateways you can
contact the telco about fixing delivery problems (like if your email servers
get flagged as a spammer)

 

Integrating with a SIM card device / hosted provider is expensive and takes
a long time for approval mainly because it's generally used for advertising
and even with all the alerts remedy sends, the volume will fall far short of
what those are typically used for.

 

If you want to receive messages as well - it's a choice of either hosting a
SIM card or leveraging a web service.  Some providers will post the inbound
messages to a web service, others convert it to an email, and others will
allow you to poll a web service.

 

On Tue, Jun 4, 2013 at 12:17 PM, Joe D'Souza  wrote:

** 

EtherPage   was a tool
I used a really long time ago, that can do it. They had changed owners once
and I do not recall the entire history but it appears like they are still
around.

 

Another tool that I used was TelAlert  . It
used to be bundled with Remedy.

 

In my experience I found EtherPage a little more easier to setup and
maintain way back then. The dynamics may have changed by now.

 

Joe

 

PS: I am not sure if the hyperlinks I have attached to these products are
accurate. Didn't have the time to verify.

 


  _  


From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Tuesday, June 04, 2013 3:07 PM
To: arslist@ARSLIST.ORG
Subject: SMS

 

Has anyone done an integration with ARS and sending/receiving SMS text
messages?

 

Fred

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: SMS

[arslist]

Perhaps only 70 to 80% of us have data plans for email, I think the percentage 
of phones folks in our industry have that can do email would be higher, but are 
there numbers somewhere? Isn’t that what Big Data is for?

 

That being said, isn’t that one of the gaps that MyIT and use of Twitter and 
other feeds supposed to fill (when eMail is out) ?

 

 

Dan

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: June 4, 2013 9:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: SMS

 

** 

Joe,

 

I can be hard to send email to alert your email team that the email server is 
down.

 

Dave


On Jun 4, 2013, at 8:16 PM, "Joe D'Souza"  wrote:

** 

I just had another thought on this (which was honestly fueled by a discussion I 
had with a fellow Remedy developer at the WWRUG on a similar related topic 
about integrating into popular messaging/chat systems.)

 

With almost a good 70 to 80% of us who have phones that are email capable, do 
you really want to spend whatever it needs to have your system send an SMS 
message in this day and age? Most phones are perfectly capable of receiving 
emails from at least 1 email address. So why not just send an email? Chances 
are 100% of phones in the very near future will be email capable.

 

So it really goes down to whether it’s worth spending the time and money it 
needs to stage a system that is SMS capable, to bridge the gap of those users 
that do not have email capable phones. The larger that gap, the more sense it 
might make to invest in that system.

 

Just a thought.

 

Joe

 

  _  

From: Joe D'Souza [mailto:jdso...@shyle.net] 
Sent: Tuesday, June 04, 2013 3:46 PM
To: ARS Discussion List
Subject: RE: SMS

 

True about web services being perhaps a lot cheaper option if available. Great 
suggestion.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad
Sent: Tuesday, June 04, 2013 3:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: SMS

 

** 

Telalert got *very* expensive and full of unnecessary bells and whistles.  
(they bundle it with their own help desk software and do voice recognition if I 
remember correctly, things like that)

 

I still see telalert out there at a few customers, but most people are using 
SMS to email gateways or blackberry.  I think if you contact them they will 
still sell licenses for the old version that is strictly for paging, but they 
don't advertise it.

 

There are a number of web services that are open for integration that will 
confirm delivery, but my experience with testing them out is that they are 
about as reliable as the email gateways but  with the email gateways you can 
contact the telco about fixing delivery problems (like if your email servers 
get flagged as a spammer)

 

Integrating with a SIM card device / hosted provider is expensive and takes a 
long time for approval mainly because it's generally used for advertising and 
even with all the alerts remedy sends, the volume will fall far short of what 
those are typically used for.

 

If you want to receive messages as well - it's a choice of either hosting a SIM 
card or leveraging a web service.  Some providers will post the inbound 
messages to a web service, others convert it to an email, and others will allow 
you to poll a web service.

 

On Tue, Jun 4, 2013 at 12:17 PM, Joe D'Souza  wrote:

** 

EtherPage   was a tool I 
used a really long time ago, that can do it. They had changed owners once and I 
do not recall the entire history but it appears like they are still around.

 

Another tool that I used was TelAlert  . It used 
to be bundled with Remedy.

 

In my experience I found EtherPage a little more easier to setup and maintain 
way back then. The dynamics may have changed by now.

 

Joe

 

PS: I am not sure if the hyperlinks I have attached to these products are 
accurate. Didn’t have the time to verify.

 

  _  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Tuesday, June 04, 2013 3:07 PM
To: arslist@ARSLIST.ORG
Subject: SMS

 

Has anyone done an integration with ARS and sending/receiving SMS text messages?

 

Fred 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: SMS

[Shellman, David]

Joe,

I'm not an expert but have been given some insight into of differences between 
SMS and Email.  Some of those conversations were with very knowledgeable folks 
that support the TelAlert product and some from sales engineers with AT&T.  If 
memory serves me correct, SMS is part of the voice channel.  Receiving an SMS 
requires less signal of a shorter duration that the data connection requires 
for email.  While we think mobile phone technology is everywhere I go to some 
regions of Virginia where AT&T does not have much of a presence.  Getting email 
and SMS can be a challenge.  There are times when hiking ridge tops, we will 
pick up enough of a signal that we can receive/send an SMS.  It's not strong 
enough to receive/send email.  I know this is an extreme example but the same 
analogy can be made deep in a building or a shielded data center.

Email also does not have a routing priority associated with it.  You will get 
the email but it might be in seconds, minutes, or hours.  Hours can be extreme 
these days but it can happen.

TelAlert is configurable to use messaging applications like AIM and Yahoo.  Not 
sure about Skype or Gtalk as these are more recent additions to that space.  
However they are probably looking at how to integrate them.

Dave.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, June 05, 2013 5:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: SMS

**

That's a good case for when your system is provisioning services for internal 
customers - agreed there.



I still am in favor of seeking possibilities to integrate to messaging 
applications like Skype or AIM or Yahoo or GTalk in case they have published 
integration points like WSDL or their API's. Its just kind of hard to sell some 
of those ideas to most managements who evaluate their options using dollars and 
cents - pounds shillings and pence.. :-)



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Tuesday, June 04, 2013 9:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: SMS

Joe,

I can be hard to send email to alert your email team that the email server is 
down.

Dave

On Jun 4, 2013, at 8:16 PM, "Joe D'Souza" 
mailto:jdso...@shyle.net>> wrote:
**

I just had another thought on this (which was honestly fueled by a discussion I 
had with a fellow Remedy developer at the WWRUG on a similar related topic 
about integrating into popular messaging/chat systems.)



With almost a good 70 to 80% of us who have phones that are email capable, do 
you really want to spend whatever it needs to have your system send an SMS 
message in this day and age? Most phones are perfectly capable of receiving 
emails from at least 1 email address. So why not just send an email? Chances 
are 100% of phones in the very near future will be email capable.



So it really goes down to whether it's worth spending the time and money it 
needs to stage a system that is SMS capable, to bridge the gap of those users 
that do not have email capable phones. The larger that gap, the more sense it 
might make to invest in that system.



Just a thought.



Joe


From: Joe D'Souza [mailto:jdso...@shyle.net]
Sent: Tuesday, June 04, 2013 3:46 PM
To: ARS Discussion List
Subject: RE: SMS


True about web services being perhaps a lot cheaper option if available. Great 
suggestion.



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad
Sent: Tuesday, June 04, 2013 3:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: SMS

**
Telalert got *very* expensive and full of unnecessary bells and whistles.  
(they bundle it with their own help desk software and do voice recognition if I 
remember correctly, things like that)

I still see telalert out there at a few customers, but most people are using 
SMS to email gateways or blackberry.  I think if you contact them they will 
still sell licenses for the old version that is strictly for paging, but they 
don't advertise it.

There are a number of web services that are open for integration that will 
confirm delivery, but my experience with testing them out is that they are 
about as reliable as the email gateways but  with the email gateways you can 
contact the telco about fixing delivery problems (like if your email servers 
get flagged as a spammer)

Integrating with a SIM card device / hosted provider is expensive and takes a 
long time for approval mainly because it's generally used for advertising and 
even with all the alerts remedy sends, the volume will fall far short of what 
those are typically used for.

If you want to receive messages as well - it's a choice of either hosting a SIM 
card or leveraging a web service.  Some providers will post the inbound 
messages

Re: SMS

[Shellman, David]

Aren’t Twitter and myIT pointed more at the consumer side of the services than 
the support side?

Even there it requires an action by an individual to look.  Sure you can 
configure a sound to play when you get a tweet.  However I have heard some 
devices make good imitation of robins singing with the number of tweets that 
the person received.

Dave

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, June 05, 2013 7:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: SMS

**
Perhaps only 70 to 80% of us have data plans for email, I think the percentage 
of phones folks in our industry have that can do email would be higher, but are 
there numbers somewhere? Isn’t that what Big Data is for?

That being said, isn’t that one of the gaps that MyIT and use of Twitter and 
other feeds supposed to fill (when eMail is out) ?


Dan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: June 4, 2013 9:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: SMS

**
Joe,

I can be hard to send email to alert your email team that the email server is 
down.

Dave

On Jun 4, 2013, at 8:16 PM, "Joe D'Souza" 
mailto:jdso...@shyle.net>> wrote:
**

I just had another thought on this (which was honestly fueled by a discussion I 
had with a fellow Remedy developer at the WWRUG on a similar related topic 
about integrating into popular messaging/chat systems.)



With almost a good 70 to 80% of us who have phones that are email capable, do 
you really want to spend whatever it needs to have your system send an SMS 
message in this day and age? Most phones are perfectly capable of receiving 
emails from at least 1 email address. So why not just send an email? Chances 
are 100% of phones in the very near future will be email capable.



So it really goes down to whether it’s worth spending the time and money it 
needs to stage a system that is SMS capable, to bridge the gap of those users 
that do not have email capable phones. The larger that gap, the more sense it 
might make to invest in that system.



Just a thought.



Joe


From: Joe D'Souza [mailto:jdso...@shyle.net]
Sent: Tuesday, June 04, 2013 3:46 PM
To: ARS Discussion List
Subject: RE: SMS


True about web services being perhaps a lot cheaper option if available. Great 
suggestion.



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad
Sent: Tuesday, June 04, 2013 3:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: SMS

**
Telalert got *very* expensive and full of unnecessary bells and whistles.  
(they bundle it with their own help desk software and do voice recognition if I 
remember correctly, things like that)

I still see telalert out there at a few customers, but most people are using 
SMS to email gateways or blackberry.  I think if you contact them they will 
still sell licenses for the old version that is strictly for paging, but they 
don't advertise it.

There are a number of web services that are open for integration that will 
confirm delivery, but my experience with testing them out is that they are 
about as reliable as the email gateways but  with the email gateways you can 
contact the telco about fixing delivery problems (like if your email servers 
get flagged as a spammer)

Integrating with a SIM card device / hosted provider is expensive and takes a 
long time for approval mainly because it's generally used for advertising and 
even with all the alerts remedy sends, the volume will fall far short of what 
those are typically used for.

If you want to receive messages as well - it's a choice of either hosting a SIM 
card or leveraging a web service.  Some providers will post the inbound 
messages to a web service, others convert it to an email, and others will allow 
you to poll a web service.

On Tue, Jun 4, 2013 at 12:17 PM, Joe D'Souza 
mailto:jdso...@shyle.net>> wrote:
**

EtherPage was a tool I 
used a really long time ago, that can do it. They had changed owners once and I 
do not recall the entire history but it appears like they are still around.



Another tool that I used was TelAlert. It used 
to be bundled with Remedy.



In my experience I found EtherPage a little more easier to setup and maintain 
way back then. The dynamics may have changed by now.



Joe



PS: I am not sure if the hyperlinks I have attached to these products are 
accurate. Didn’t have the time to verify.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, 
Frederick W
Sent: Tuesday, June 04, 2013 3:07 PM
To: arslist@ARSLIST.ORG
Subject: SMS

Has anyone don

Remedy SSO Login with CaC

[Dan]

Listers, 

Environment

Remedy 7.6.04 SP2
Midtier 7.6.04 SP4
Windows 2008 R2 Servers
SQL database


I work within the DoD and we have been told to move over to CAC 
authentication.  I have installed Atrium SSO, configured it and with the 
help of the Hotfix provided by Remedy, which allows to map SSO usernames to 
Remedy Usernames, have it basically working.

Here is my problem.   Atrium SSO uses the full Common Name off of the CAC, 
i.e. LASTNAME.FIRSTNAME.MI.EDIPINUMBER, when it creates its users and this 
is what it passes to Remedy when logging in users.  I can store that in the 
mapping file that maps it to the users but we currently have around 10k 
users in our system.  First off getting all 10k users to provide the CN 
from thier CAC's would be near impossible not to mention maintaining the 
mapping file. 

What I would like to know is have any of you created or come a cross a way 
to strip off the LASTNAME.FIRSTNAME.MI from the CN and just pass the EDIPI 
number to remedy.  I can pull that from my Active Directory to update the 
mapping file if needed.  

The next question is have any of you created or come across a way to store 
the EDIPI number in the People form, like in the Corporate ID field, and 
have the mid-tier cross reference the EDIPI number or CN to that field and 
then log in the user with their username.  
Any help would be greatly appreciated.
v/r

Dan Pritchard

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Re: Remedy SSO Login with CaC

[Longwing, Lj]

Dan,
I currently work with a customized community sso version that was modified
to take what is given to it and cross reference it with the corporate id of
the user gather the user id of that user from the person form, and then
pass that to the Remedy server.so I say a definitive 'yes' to your
question...Java could easily parse the entire CAC String and then do the
lookup for user id and then pass that into Remedy...it just takes someone
with relatively basic Java skills (and some API knowledge maybe) to get it
done...


On Wed, Jun 5, 2013 at 6:53 AM, Dan  wrote:

> ** Listers,
>
> Environment
>
> Remedy 7.6.04 SP2
> Midtier 7.6.04 SP4
> Windows 2008 R2 Servers
> SQL database
>
>
> I work within the DoD and we have been told to move over to CAC
> authentication.  I have installed Atrium SSO, configured it and with the
> help of the Hotfix provided by Remedy, which allows to map SSO usernames to
> Remedy Usernames, have it basically working.
>
> Here is my problem.   Atrium SSO uses the full Common Name off of the CAC,
> i.e. LASTNAME.FIRSTNAME.MI.EDIPINUMBER, when it creates its users and this
> is what it passes to Remedy when logging in users.  I can store that in the
> mapping file that maps it to the users but we currently have around 10k
> users in our system.  First off getting all 10k users to provide the CN
> from thier CAC's would be near impossible not to mention maintaining the
> mapping file.
>
> What I would like to know is have any of you created or come a cross a way
> to strip off the LASTNAME.FIRSTNAME.MI from the CN and just pass the EDIPI
> number to remedy.  I can pull that from my Active Directory to update the
> mapping file if needed.
>
> The next question is have any of you created or come across a way to store
> the EDIPI number in the People form, like in the Corporate ID field, and
> have the mid-tier cross reference the EDIPI number or CN to that field and
> then log in the user with their username.
> Any help would be greatly appreciated.
> v/r
>
> Dan Pritchard _ARSlist: "Where the Answers Are" and have been for 20
> years_

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Re: Remedy SSO Login with CaC

[Dan]

Unfortunately we do not have anyone with Java or API knowledge on staff.   
I was hoping that someone on the list could point me in the right direction 
or provide some help with the solution.

Thanks for the reply though, at least now I know there is a fix out there 
and it just needs to be configured and applied.


v/r

Dan

On Wednesday, June 5, 2013 9:10:56 AM UTC-4, Longwing, Lj wrote:
>
> ** 
> Dan,
> I currently work with a customized community sso version that was modified 
> to take what is given to it and cross reference it with the corporate id of 
> the user gather the user id of that user from the person form, and then 
> pass that to the Remedy server.so I say a definitive 'yes' to your 
> question...Java could easily parse the entire CAC String and then do the 
> lookup for user id and then pass that into Remedy...it just takes someone 
> with relatively basic Java skills (and some API knowledge maybe) to get it 
> done...
>
>
> On Wed, Jun 5, 2013 at 6:53 AM, Dan  >wrote:
>
>> ** Listers, 
>>
>> Environment
>>
>> Remedy 7.6.04 SP2
>> Midtier 7.6.04 SP4
>> Windows 2008 R2 Servers
>> SQL database
>>
>>
>> I work within the DoD and we have been told to move over to CAC 
>> authentication.  I have installed Atrium SSO, configured it and with the 
>> help of the Hotfix provided by Remedy, which allows to map SSO usernames to 
>> Remedy Usernames, have it basically working.
>>
>> Here is my problem.   Atrium SSO uses the full Common Name off of the 
>> CAC, i.e. LASTNAME.FIRSTNAME.MI.EDIPINUMBER, when it creates its users and 
>> this is what it passes to Remedy when logging in users.  I can store that 
>> in the mapping file that maps it to the users but we currently have around 
>> 10k users in our system.  First off getting all 10k users to provide the CN 
>> from thier CAC's would be near impossible not to mention maintaining the 
>> mapping file. 
>>
>> What I would like to know is have any of you created or come a cross a 
>> way to strip off the LASTNAME.FIRSTNAME.MI from the CN and just pass the 
>> EDIPI number to remedy.  I can pull that from my Active Directory to update 
>> the mapping file if needed.  
>>
>> The next question is have any of you created or come across a way to 
>> store the EDIPI number in the People form, like in the Corporate ID field, 
>> and have the mid-tier cross reference the EDIPI number or CN to that field 
>> and then log in the user with their username.  
>> Any help would be greatly appreciated.
>> v/r
>>
>> Dan Pritchard _ARSlist: "Where the Answers Are" and have been for 20 
>> years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: Remedy SSO Login with CaC

[Rick Cook]

Dan, one thing you should look into is using the authentication alias
feature built into Remedy.  Basically, you put the EDIPI in the alias
field, and LDAP authenticates against it, which it reads from the CAC. If
you put the EDIPI in the Login ID field, you're in for a host of problems.

Rick
On Jun 5, 2013 6:34 AM, "Dan"  wrote:

> ** Unfortunately we do not have anyone with Java or API knowledge on
> staff.   I was hoping that someone on the list could point me in the right
> direction or provide some help with the solution.
>
> Thanks for the reply though, at least now I know there is a fix out there
> and it just needs to be configured and applied.
>
>
> v/r
>
> Dan
>
> On Wednesday, June 5, 2013 9:10:56 AM UTC-4, Longwing, Lj wrote:
>>
>> **
>> Dan,
>> I currently work with a customized community sso version that was
>> modified to take what is given to it and cross reference it with the
>> corporate id of the user gather the user id of that user from the person
>> form, and then pass that to the Remedy server.so I say a definitive
>> 'yes' to your question...Java could easily parse the entire CAC String and
>> then do the lookup for user id and then pass that into Remedy...it just
>> takes someone with relatively basic Java skills (and some API knowledge
>> maybe) to get it done...
>>
>>
>> On Wed, Jun 5, 2013 at 6:53 AM, Dan  wrote:
>>
>>> ** Listers,
>>>
>>> Environment
>>>
>>> Remedy 7.6.04 SP2
>>> Midtier 7.6.04 SP4
>>> Windows 2008 R2 Servers
>>> SQL database
>>>
>>>
>>> I work within the DoD and we have been told to move over to CAC
>>> authentication.  I have installed Atrium SSO, configured it and with the
>>> help of the Hotfix provided by Remedy, which allows to map SSO usernames to
>>> Remedy Usernames, have it basically working.
>>>
>>> Here is my problem.   Atrium SSO uses the full Common Name off of the
>>> CAC, i.e. LASTNAME.FIRSTNAME.MI.**EDIPINUMBER, when it creates its
>>> users and this is what it passes to Remedy when logging in users.  I can
>>> store that in the mapping file that maps it to the users but we currently
>>> have around 10k users in our system.  First off getting all 10k users to
>>> provide the CN from thier CAC's would be near impossible not to mention
>>> maintaining the mapping file.
>>>
>>> What I would like to know is have any of you created or come a cross a
>>> way to strip off the LASTNAME.FIRSTNAME.MI from the CN and just pass the
>>> EDIPI number to remedy.  I can pull that from my Active Directory to update
>>> the mapping file if needed.
>>>
>>> The next question is have any of you created or come across a way to
>>> store the EDIPI number in the People form, like in the Corporate ID field,
>>> and have the mid-tier cross reference the EDIPI number or CN to that field
>>> and then log in the user with their username.
>>> Any help would be greatly appreciated.
>>> v/r
>>>
>>> Dan Pritchard _ARSlist: "Where the Answers Are" and have been for 20
>>> years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Remedy SSO Login with CaC

[Hennigan, Sandra]

Dan,

RightStar has a plugin that supports CAC and single-sign-on.

Thank you,

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dan
Sent: Wednesday, June 05, 2013 9:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy SSO Login with CaC

** Unfortunately we do not have anyone with Java or API knowledge on staff.   I 
was hoping that someone on the list could point me in the right direction or 
provide some help with the solution.

Thanks for the reply though, at least now I know there is a fix out there and 
it just needs to be configured and applied.


v/r

Dan

On Wednesday, June 5, 2013 9:10:56 AM UTC-4, Longwing, Lj wrote:
**
Dan,
I currently work with a customized community sso version that was modified to 
take what is given to it and cross reference it with the corporate id of the 
user gather the user id of that user from the person form, and then pass that 
to the Remedy server.so I say a definitive 'yes' to your question...Java 
could easily parse the entire CAC String and then do the lookup for user id and 
then pass that into Remedy...it just takes someone with relatively basic Java 
skills (and some API knowledge maybe) to get it done...

On Wed, Jun 5, 2013 at 6:53 AM, Dan > wrote:
** Listers,

Environment

Remedy 7.6.04 SP2
Midtier 7.6.04 SP4
Windows 2008 R2 Servers
SQL database


I work within the DoD and we have been told to move over to CAC authentication. 
 I have installed Atrium SSO, configured it and with the help of the Hotfix 
provided by Remedy, which allows to map SSO usernames to Remedy Usernames, have 
it basically working.

Here is my problem.   Atrium SSO uses the full Common Name off of the CAC, i.e. 
LASTNAME.FIRSTNAME.MI.EDIPINUMBER, when it creates its users and this is what 
it passes to Remedy when logging in users.  I can store that in the mapping 
file that maps it to the users but we currently have around 10k users in our 
system.  First off getting all 10k users to provide the CN from thier CAC's 
would be near impossible not to mention maintaining the mapping file.

What I would like to know is have any of you created or come a cross a way to 
strip off the LASTNAME.FIRSTNAME.MI from the CN and just pass the EDIPI number 
to remedy.  I can pull that from my Active Directory to update the mapping file 
if needed.

The next question is have any of you created or come across a way to store the 
EDIPI number in the People form, like in the Corporate ID field, and have the 
mid-tier cross reference the EDIPI number or CN to that field and then log in 
the user with their username.
Any help would be greatly appreciated.
v/r

Dan Pritchard _ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Remedy SSO Login with CaC

[patrick zandi]

is it free? and can you email me that ?

the EDIPI is usually in the AD schema (there should be a location to put
that) the AD network bumps against that in the authentication..
normally, your CAC person sends in the EDIPI to the NOC and they plug in
that into your AD network..


On Wed, Jun 5, 2013 at 9:51 AM, Hennigan, Sandra
wrote:

> **
>
> Dan,
>
> ** **
>
> RightStar has a plugin that supports CAC and single-sign-on.
>
> ** **
>
> Thank you,
>
> ** **
>
> Sandra Hennigan
>
> Remedy Developer
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Dan
> *Sent:* Wednesday, June 05, 2013 9:34 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Remedy SSO Login with CaC
>
> ** **
>
> ** Unfortunately we do not have anyone with Java or API knowledge on
> staff.   I was hoping that someone on the list could point me in the right
> direction or provide some help with the solution.
>
> Thanks for the reply though, at least now I know there is a fix out there
> and it just needs to be configured and applied.
>
>
> v/r
>
> Dan
>
> On Wednesday, June 5, 2013 9:10:56 AM UTC-4, Longwing, Lj wrote:
>
> ** 
>
> Dan,
>
> I currently work with a customized community sso version that was modified
> to take what is given to it and cross reference it with the corporate id of
> the user gather the user id of that user from the person form, and then
> pass that to the Remedy server.so I say a definitive 'yes' to your
> question...Java could easily parse the entire CAC String and then do the
> lookup for user id and then pass that into Remedy...it just takes someone
> with relatively basic Java skills (and some API knowledge maybe) to get it
> done...
>
> ** **
>
> On Wed, Jun 5, 2013 at 6:53 AM, Dan  wrote:
>
> ** Listers,
>
> Environment
>
> Remedy 7.6.04 SP2
> Midtier 7.6.04 SP4
> Windows 2008 R2 Servers
> SQL database
>
>
> I work within the DoD and we have been told to move over to CAC
> authentication.  I have installed Atrium SSO, configured it and with the
> help of the Hotfix provided by Remedy, which allows to map SSO usernames to
> Remedy Usernames, have it basically working.
>
> Here is my problem.   Atrium SSO uses the full Common Name off of the CAC,
> i.e. LASTNAME.FIRSTNAME.MI.EDIPINUMBER, when it creates its users and this
> is what it passes to Remedy when logging in users.  I can store that in the
> mapping file that maps it to the users but we currently have around 10k
> users in our system.  First off getting all 10k users to provide the CN
> from thier CAC's would be near impossible not to mention maintaining the
> mapping file.
>
> What I would like to know is have any of you created or come a cross a way
> to strip off the LASTNAME.FIRSTNAME.MI from the CN and just pass the EDIPI
> number to remedy.  I can pull that from my Active Directory to update the
> mapping file if needed.
>
> The next question is have any of you created or come across a way to store
> the EDIPI number in the People form, like in the Corporate ID field, and
> have the mid-tier cross reference the EDIPI number or CN to that field and
> then log in the user with their username.
> Any help would be greatly appreciated.
> v/r
>
> Dan Pritchard _ARSlist: "Where the Answers Are" and have been for 20 years_
> 
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 
Patrick Zandi

___
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"Where the Answers Are, and have been for 20 years"

Re: Remedy SSO Login with CaC

[Daniel Pritchard]

Rich,
Where is the alias feature at in Remedy.  I am not familiar with this.  I
agree with the EDIPI number, I do not want to change the Login ID's from
firstname.lastname and would love a solution for this.

Dan


On Wed, Jun 5, 2013 at 9:50 AM, Rick Cook  wrote:

> **
>
> Dan, one thing you should look into is using the authentication alias
> feature built into Remedy.  Basically, you put the EDIPI in the alias
> field, and LDAP authenticates against it, which it reads from the CAC. If
> you put the EDIPI in the Login ID field, you're in for a host of problems.
>
> Rick
> On Jun 5, 2013 6:34 AM, "Dan"  wrote:
>
>> ** Unfortunately we do not have anyone with Java or API knowledge on
>> staff.   I was hoping that someone on the list could point me in the right
>> direction or provide some help with the solution.
>>
>> Thanks for the reply though, at least now I know there is a fix out there
>> and it just needs to be configured and applied.
>>
>>
>> v/r
>>
>> Dan
>>
>> On Wednesday, June 5, 2013 9:10:56 AM UTC-4, Longwing, Lj wrote:
>>
>>> **
>>> Dan,
>>> I currently work with a customized community sso version that was
>>> modified to take what is given to it and cross reference it with the
>>> corporate id of the user gather the user id of that user from the person
>>> form, and then pass that to the Remedy server.so I say a definitive
>>> 'yes' to your question...Java could easily parse the entire CAC String and
>>> then do the lookup for user id and then pass that into Remedy...it just
>>> takes someone with relatively basic Java skills (and some API knowledge
>>> maybe) to get it done...
>>>
>>>
>>> On Wed, Jun 5, 2013 at 6:53 AM, Dan  wrote:
>>>
 ** Listers,

 Environment

 Remedy 7.6.04 SP2
 Midtier 7.6.04 SP4
 Windows 2008 R2 Servers
 SQL database


 I work within the DoD and we have been told to move over to CAC
 authentication.  I have installed Atrium SSO, configured it and with the
 help of the Hotfix provided by Remedy, which allows to map SSO usernames to
 Remedy Usernames, have it basically working.

 Here is my problem.   Atrium SSO uses the full Common Name off of the
 CAC, i.e. LASTNAME.FIRSTNAME.MI.**EDIPINUMBER, when it creates its
 users and this is what it passes to Remedy when logging in users.  I can
 store that in the mapping file that maps it to the users but we currently
 have around 10k users in our system.  First off getting all 10k users to
 provide the CN from thier CAC's would be near impossible not to mention
 maintaining the mapping file.

 What I would like to know is have any of you created or come a cross a
 way to strip off the LASTNAME.FIRSTNAME.MI from the CN and just pass the
 EDIPI number to remedy.  I can pull that from my Active Directory to update
 the mapping file if needed.

 The next question is have any of you created or come across a way to
 store the EDIPI number in the People form, like in the Corporate ID field,
 and have the mid-tier cross reference the EDIPI number or CN to that field
 and then log in the user with their username.
 Any help would be greatly appreciated.
 v/r

 Dan Pritchard _ARSlist: "Where the Answers Are" and have been for 20
 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
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"Where the Answers Are, and have been for 20 years"

Re: Remedy SSO Login with CaC

[Hennigan, Sandra]

No, unfortunately not free. I'm not sure what the cost is now.

We deployed it early in 2011 with 7.6. With the rollout of the new app, it made 
more sense at the time to purchase a known entity for CAC SSO then to spend 
time trying to build one. The EDIPI was parked in the Corporate ID field; email 
address was the Remedy Login Name.

Thank you,

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Wednesday, June 05, 2013 9:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy SSO Login with CaC

**
is it free? and can you email me that ?
the EDIPI is usually in the AD schema (there should be a location to put that) 
the AD network bumps against that in the authentication..
normally, your CAC person sends in the EDIPI to the NOC and they plug in that 
into your AD network..

On Wed, Jun 5, 2013 at 9:51 AM, Hennigan, Sandra 
mailto:sandra.henni...@usdoj.gov>> wrote:
**
Dan,

RightStar has a plugin that supports CAC and single-sign-on.

Thank you,

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dan
Sent: Wednesday, June 05, 2013 9:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy SSO Login with CaC

** Unfortunately we do not have anyone with Java or API knowledge on staff.   I 
was hoping that someone on the list could point me in the right direction or 
provide some help with the solution.

Thanks for the reply though, at least now I know there is a fix out there and 
it just needs to be configured and applied.


v/r

Dan

On Wednesday, June 5, 2013 9:10:56 AM UTC-4, Longwing, Lj wrote:
**
Dan,
I currently work with a customized community sso version that was modified to 
take what is given to it and cross reference it with the corporate id of the 
user gather the user id of that user from the person form, and then pass that 
to the Remedy server.so I say a definitive 'yes' to your question...Java 
could easily parse the entire CAC String and then do the lookup for user id and 
then pass that into Remedy...it just takes someone with relatively basic Java 
skills (and some API knowledge maybe) to get it done...

On Wed, Jun 5, 2013 at 6:53 AM, Dan  wrote:
** Listers,

Environment

Remedy 7.6.04 SP2
Midtier 7.6.04 SP4
Windows 2008 R2 Servers
SQL database


I work within the DoD and we have been told to move over to CAC authentication. 
 I have installed Atrium SSO, configured it and with the help of the Hotfix 
provided by Remedy, which allows to map SSO usernames to Remedy Usernames, have 
it basically working.

Here is my problem.   Atrium SSO uses the full Common Name off of the CAC, i.e. 
LASTNAME.FIRSTNAME.MI.EDIPINUMBER, when it creates its users and this is what 
it passes to Remedy when logging in users.  I can store that in the mapping 
file that maps it to the users but we currently have around 10k users in our 
system.  First off getting all 10k users to provide the CN from thier CAC's 
would be near impossible not to mention maintaining the mapping file.

What I would like to know is have any of you created or come a cross a way to 
strip off the LASTNAME.FIRSTNAME.MI from the CN and just pass the EDIPI number 
to remedy.  I can pull that from my Active Directory to update the mapping file 
if needed.

The next question is have any of you created or come across a way to store the 
EDIPI number in the People form, like in the Corporate ID field, and have the 
mid-tier cross reference the EDIPI number or CN to that field and then log in 
the user with their username.
Any help would be greatly appreciated.
v/r

Dan Pritchard _ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_



--
Patrick Zandi
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Remedy SSO Login with CaC

[patrick zandi]

Oh right,  the Air Force/dod modified the schema in the AD network, and
added the field..


On Wed, Jun 5, 2013 at 9:58 AM, Hennigan, Sandra
wrote:

> **
>
> No, unfortunately not free. I’m not sure what the cost is now. 
>
> ** **
>
> We deployed it early in 2011 with 7.6. With the rollout of the new app, it
> made more sense at the time to purchase a known entity for CAC SSO then to
> spend time trying to build one. The EDIPI was parked in the Corporate ID
> field; email address was the Remedy Login Name.
>
> ** **
>
> Thank you,
>
> ** **
>
> Sandra Hennigan
>
> Remedy Developer
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi
> *Sent:* Wednesday, June 05, 2013 9:55 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Remedy SSO Login with CaC
>
>  ** **
>
> ** 
>
> is it free? and can you email me that ?
>
> the EDIPI is usually in the AD schema (there should be a location to put
> that) the AD network bumps against that in the authentication.. 
>
> normally, your CAC person sends in the EDIPI to the NOC and they plug in
> that into your AD network.. 
>
> ** **
>
> On Wed, Jun 5, 2013 at 9:51 AM, Hennigan, Sandra <
> sandra.henni...@usdoj.gov> wrote:
>
> ** 
>
> Dan,
>
>  
>
> RightStar has a plugin that supports CAC and single-sign-on.
>
>  
>
> Thank you,
>
>  
>
> Sandra Hennigan
>
> Remedy Developer
>
>  
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Dan
> *Sent:* Wednesday, June 05, 2013 9:34 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Remedy SSO Login with CaC
>
>  
>
> ** Unfortunately we do not have anyone with Java or API knowledge on
> staff.   I was hoping that someone on the list could point me in the right
> direction or provide some help with the solution.
>
> Thanks for the reply though, at least now I know there is a fix out there
> and it just needs to be configured and applied.
>
>
> v/r
>
> Dan
>
> On Wednesday, June 5, 2013 9:10:56 AM UTC-4, Longwing, Lj wrote:
>
> ** 
>
> Dan,
>
> I currently work with a customized community sso version that was modified
> to take what is given to it and cross reference it with the corporate id of
> the user gather the user id of that user from the person form, and then
> pass that to the Remedy server.so I say a definitive 'yes' to your
> question...Java could easily parse the entire CAC String and then do the
> lookup for user id and then pass that into Remedy...it just takes someone
> with relatively basic Java skills (and some API knowledge maybe) to get it
> done...
>
>  
>
> On Wed, Jun 5, 2013 at 6:53 AM, Dan  wrote:
>
> ** Listers,
>
> Environment
>
> Remedy 7.6.04 SP2
> Midtier 7.6.04 SP4
> Windows 2008 R2 Servers
> SQL database
>
>
> I work within the DoD and we have been told to move over to CAC
> authentication.  I have installed Atrium SSO, configured it and with the
> help of the Hotfix provided by Remedy, which allows to map SSO usernames to
> Remedy Usernames, have it basically working.
>
> Here is my problem.   Atrium SSO uses the full Common Name off of the CAC,
> i.e. LASTNAME.FIRSTNAME.MI.EDIPINUMBER, when it creates its users and this
> is what it passes to Remedy when logging in users.  I can store that in the
> mapping file that maps it to the users but we currently have around 10k
> users in our system.  First off getting all 10k users to provide the CN
> from thier CAC's would be near impossible not to mention maintaining the
> mapping file.
>
> What I would like to know is have any of you created or come a cross a way
> to strip off the LASTNAME.FIRSTNAME.MI from the CN and just pass the EDIPI
> number to remedy.  I can pull that from my Active Directory to update the
> mapping file if needed.
>
> The next question is have any of you created or come across a way to store
> the EDIPI number in the People form, like in the Corporate ID field, and
> have the mid-tier cross reference the EDIPI number or CN to that field and
> then log in the user with their username.
> Any help would be greatly appreciated.
> v/r
>
> Dan Pritchard _ARSlist: "Where the Answers Are" and have been for 20 years_
> 
>
>  
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
>
>
>
> --
> Patrick Zandi 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 
Patrick Zandi

___
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Re: Remedy SSO Login with CaC

[pritch]

There are two reserved fields you would add to the user form.  Depending on how 
you want to populate those fields, you can add a bit of workflow to however you 
add users to capture the data.

- Original Message -
From: "Daniel Pritchard" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, June 5, 2013 9:57:03 AM
Subject: Re: Remedy SSO Login with CaC

** 

Rich, 
Where is the alias feature at in Remedy.  I am not familiar with this.  I agree 
with the EDIPI number, I do not want to change the Login ID's from 
firstname.lastname and would love a solution for this. 

Dan 




On Wed, Jun 5, 2013 at 9:50 AM, Rick Cook < remedyr...@gmail.com > wrote: 


** 

Dan, one thing you should look into is using the authentication alias feature 
built into Remedy.  Basically, you put the EDIPI in the alias field, and LDAP 
authenticates against it, which it reads from the CAC. If you put the EDIPI in 
the Login ID field, you're in for a host of problems. 

Rick 

On Jun 5, 2013 6:34 AM, "Dan" < daniel.b.pritch...@gmail.com > wrote: 



** Unfortunately we do not have anyone with Java or API knowledge on staff.   I 
was hoping that someone on the list could point me in the right direction or 
provide some help with the solution. 

Thanks for the reply though, at least now I know there is a fix out there and 
it just needs to be configured and applied. 


v/r 

Dan 

On Wednesday, June 5, 2013 9:10:56 AM UTC-4, Longwing, Lj wrote: 


** 
Dan, 
I currently work with a customized community sso version that was modified to 
take what is given to it and cross reference it with the corporate id of the 
user gather the user id of that user from the person form, and then pass that 
to the Remedy server.so I say a definitive 'yes' to your question...Java 
could easily parse the entire CAC String and then do the lookup for user id and 
then pass that into Remedy...it just takes someone with relatively basic Java 
skills (and some API knowledge maybe) to get it done... 




On Wed, Jun 5, 2013 at 6:53 AM, Dan < daniel.b@gmail.com > wrote: 


** Listers, 

Environment 

Remedy 7.6.04 SP2 
Midtier 7.6.04 SP4 
Windows 2008 R2 Servers 
SQL database 


I work within the DoD and we have been told to move over to CAC authentication. 
 I have installed Atrium SSO, configured it and with the help of the Hotfix 
provided by Remedy, which allows to map SSO usernames to Remedy Usernames, have 
it basically working. 

Here is my problem.   Atrium SSO uses the full Common Name off of the CAC, i.e. 
LASTNAME.FIRSTNAME.MI. EDIPINUMBER, when it creates its users and this is what 
it passes to Remedy when logging in users.  I can store that in the mapping 
file that maps it to the users but we currently have around 10k users in our 
system.  First off getting all 10k users to provide the CN from thier CAC's 
would be near impossible not to mention maintaining the mapping file. 

What I would like to know is have any of you created or come a cross a way to 
strip off the LASTNAME.FIRSTNAME.MI from the CN and just pass the EDIPI number 
to remedy.  I can pull that from my Active Directory to update the mapping file 
if needed.  

The next question is have any of you created or come across a way to store the 
EDIPI number in the People form, like in the Corporate ID field, and have the 
mid-tier cross reference the EDIPI number or CN to that field and then log in 
the user with their username.  
Any help would be greatly appreciated. 
v/r 

Dan Pritchard _ARSlist: "Where the Answers Are" and have been for 20 years_ 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Remedy SSO Login with CaC

[Andre, Jacques]

Hi Daniel,

The Remedy Authentication Alias is covered on page 76 of the ARS 7.6.4 
configuration Guide. 

Regards 

Jacques Andre | Senior Software Engineer - BMC Remedy
Savvis, A CenturyLink Company

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: 05 June 2013 15:18
To: arslist@ARSLIST.ORG
Subject: Re: Remedy SSO Login with CaC

There are two reserved fields you would add to the user form.  Depending on how 
you want to populate those fields, you can add a bit of workflow to however you 
add users to capture the data.

- Original Message -
From: "Daniel Pritchard" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, June 5, 2013 9:57:03 AM
Subject: Re: Remedy SSO Login with CaC

** 

Rich,
Where is the alias feature at in Remedy.  I am not familiar with this.  I agree 
with the EDIPI number, I do not want to change the Login ID's from 
firstname.lastname and would love a solution for this. 

Dan 




On Wed, Jun 5, 2013 at 9:50 AM, Rick Cook < remedyr...@gmail.com > wrote: 


** 

Dan, one thing you should look into is using the authentication alias feature 
built into Remedy.  Basically, you put the EDIPI in the alias field, and LDAP 
authenticates against it, which it reads from the CAC. If you put the EDIPI in 
the Login ID field, you're in for a host of problems. 

Rick 

On Jun 5, 2013 6:34 AM, "Dan" < daniel.b.pritch...@gmail.com > wrote: 



** Unfortunately we do not have anyone with Java or API knowledge on staff.   I 
was hoping that someone on the list could point me in the right direction or 
provide some help with the solution. 

Thanks for the reply though, at least now I know there is a fix out there and 
it just needs to be configured and applied. 


v/r 

Dan 

On Wednesday, June 5, 2013 9:10:56 AM UTC-4, Longwing, Lj wrote: 


**
Dan,
I currently work with a customized community sso version that was modified to 
take what is given to it and cross reference it with the corporate id of the 
user gather the user id of that user from the person form, and then pass that 
to the Remedy server.so I say a definitive 'yes' to your question...Java 
could easily parse the entire CAC String and then do the lookup for user id and 
then pass that into Remedy...it just takes someone with relatively basic Java 
skills (and some API knowledge maybe) to get it done... 




On Wed, Jun 5, 2013 at 6:53 AM, Dan < daniel.b@gmail.com > wrote: 


** Listers, 

Environment 

Remedy 7.6.04 SP2
Midtier 7.6.04 SP4
Windows 2008 R2 Servers
SQL database 


I work within the DoD and we have been told to move over to CAC authentication. 
 I have installed Atrium SSO, configured it and with the help of the Hotfix 
provided by Remedy, which allows to map SSO usernames to Remedy Usernames, have 
it basically working. 

Here is my problem.   Atrium SSO uses the full Common Name off of the CAC, i.e. 
LASTNAME.FIRSTNAME.MI. EDIPINUMBER, when it creates its users and this is what 
it passes to Remedy when logging in users.  I can store that in the mapping 
file that maps it to the users but we currently have around 10k users in our 
system.  First off getting all 10k users to provide the CN from thier CAC's 
would be near impossible not to mention maintaining the mapping file. 

What I would like to know is have any of you created or come a cross a way to 
strip off the LASTNAME.FIRSTNAME.MI from the CN and just pass the EDIPI number 
to remedy.  I can pull that from my Active Directory to update the mapping file 
if needed.  

The next question is have any of you created or come across a way to store the 
EDIPI number in the People form, like in the Corporate ID field, and have the 
mid-tier cross reference the EDIPI number or CN to that field and then log in 
the user with their username. Any help would be greatly appreciated. 
v/r 

Dan Pritchard _ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_
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Re: Remedy SSO Login with CaC

[Daniel Pritchard]

Ok, thanks, I will look at that.


On Wed, Jun 5, 2013 at 10:30 AM, Andre, Jacques wrote:

> Hi Daniel,
>
> The Remedy Authentication Alias is covered on page 76 of the ARS 7.6.4
> configuration Guide.
>
> Regards
>
> Jacques Andre | Senior Software Engineer - BMC Remedy
> Savvis, A CenturyLink Company
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of pritch
> Sent: 05 June 2013 15:18
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy SSO Login with CaC
>
> There are two reserved fields you would add to the user form.  Depending
> on how you want to populate those fields, you can add a bit of workflow to
> however you add users to capture the data.
>
> - Original Message -
> From: "Daniel Pritchard" 
> To: arslist@ARSLIST.ORG
> Sent: Wednesday, June 5, 2013 9:57:03 AM
> Subject: Re: Remedy SSO Login with CaC
>
> **
>
> Rich,
> Where is the alias feature at in Remedy.  I am not familiar with this.  I
> agree with the EDIPI number, I do not want to change the Login ID's from
> firstname.lastname and would love a solution for this.
>
> Dan
>
>
>
>
> On Wed, Jun 5, 2013 at 9:50 AM, Rick Cook < remedyr...@gmail.com > wrote:
>
>
> **
>
> Dan, one thing you should look into is using the authentication alias
> feature built into Remedy.  Basically, you put the EDIPI in the alias
> field, and LDAP authenticates against it, which it reads from the CAC. If
> you put the EDIPI in the Login ID field, you're in for a host of problems.
>
> Rick
>
> On Jun 5, 2013 6:34 AM, "Dan" < daniel.b.pritch...@gmail.com > wrote:
>
>
>
> ** Unfortunately we do not have anyone with Java or API knowledge on
> staff.   I was hoping that someone on the list could point me in the right
> direction or provide some help with the solution.
>
> Thanks for the reply though, at least now I know there is a fix out there
> and it just needs to be configured and applied.
>
>
> v/r
>
> Dan
>
> On Wednesday, June 5, 2013 9:10:56 AM UTC-4, Longwing, Lj wrote:
>
>
> **
> Dan,
> I currently work with a customized community sso version that was modified
> to take what is given to it and cross reference it with the corporate id of
> the user gather the user id of that user from the person form, and then
> pass that to the Remedy server.so I say a definitive 'yes' to your
> question...Java could easily parse the entire CAC String and then do the
> lookup for user id and then pass that into Remedy...it just takes someone
> with relatively basic Java skills (and some API knowledge maybe) to get it
> done...
>
>
>
>
> On Wed, Jun 5, 2013 at 6:53 AM, Dan < daniel.b@gmail.com > wrote:
>
>
> ** Listers,
>
> Environment
>
> Remedy 7.6.04 SP2
> Midtier 7.6.04 SP4
> Windows 2008 R2 Servers
> SQL database
>
>
> I work within the DoD and we have been told to move over to CAC
> authentication.  I have installed Atrium SSO, configured it and with the
> help of the Hotfix provided by Remedy, which allows to map SSO usernames to
> Remedy Usernames, have it basically working.
>
> Here is my problem.   Atrium SSO uses the full Common Name off of the CAC,
> i.e. LASTNAME.FIRSTNAME.MI. EDIPINUMBER, when it creates its users and this
> is what it passes to Remedy when logging in users.  I can store that in the
> mapping file that maps it to the users but we currently have around 10k
> users in our system.  First off getting all 10k users to provide the CN
> from thier CAC's would be near impossible not to mention maintaining the
> mapping file.
>
> What I would like to know is have any of you created or come a cross a way
> to strip off the LASTNAME.FIRSTNAME.MI from the CN and just pass the EDIPI
> number to remedy.  I can pull that from my Active Directory to update the
> mapping file if needed.
>
> The next question is have any of you created or come across a way to store
> the EDIPI number in the People form, like in the Corporate ID field, and
> have the mid-tier cross reference the EDIPI number or CN to that field and
> then log in the user with their username. Any help would be greatly
> appreciated.
> v/r
>
> Dan Pritchard _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the
> Answers Are, and have been for 20 years"
>
> This message contains information which may be confidential and/or
> privileged. Unless you are the intended recipient (or authorized to receive
> for the intended recipient), you may not read, use, copy or disclose to
> anyone the message or any information contained in the message. If you have
> received the message in error, please advise 

Re: SMS

[arslist]

They are marketed for that but that doesn’t mean it needs to be limited to it. 
That robin singing might still be clearer than an inbox with 1000 emails about 
stuff. Daniel

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: June 5, 2013 8:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: SMS

 

** 

Aren’t Twitter and myIT pointed more at the consumer side of the services than 
the support side?

 

Even there it requires an action by an individual to look.  Sure you can 
configure a sound to play when you get a tweet.  However I have heard some 
devices make good imitation of robins singing with the number of tweets that 
the person received.

 

Dave

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, June 05, 2013 7:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: SMS

 

** 

Perhaps only 70 to 80% of us have data plans for email, I think the percentage 
of phones folks in our industry have that can do email would be higher, but are 
there numbers somewhere? Isn’t that what Big Data is for?

 

That being said, isn’t that one of the gaps that MyIT and use of Twitter and 
other feeds supposed to fill (when eMail is out) ?

 

 

Dan

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: June 4, 2013 9:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: SMS

 

** 

Joe,

 

I can be hard to send email to alert your email team that the email server is 
down.

 

Dave


On Jun 4, 2013, at 8:16 PM, "Joe D'Souza"  wrote:

** 

I just had another thought on this (which was honestly fueled by a discussion I 
had with a fellow Remedy developer at the WWRUG on a similar related topic 
about integrating into popular messaging/chat systems.)

 

With almost a good 70 to 80% of us who have phones that are email capable, do 
you really want to spend whatever it needs to have your system send an SMS 
message in this day and age? Most phones are perfectly capable of receiving 
emails from at least 1 email address. So why not just send an email? Chances 
are 100% of phones in the very near future will be email capable.

 

So it really goes down to whether it’s worth spending the time and money it 
needs to stage a system that is SMS capable, to bridge the gap of those users 
that do not have email capable phones. The larger that gap, the more sense it 
might make to invest in that system.

 

Just a thought.

 

Joe

 

  _  

From: Joe D'Souza [mailto:jdso...@shyle.net] 
Sent: Tuesday, June 04, 2013 3:46 PM
To: ARS Discussion List
Subject: RE: SMS

 

True about web services being perhaps a lot cheaper option if available. Great 
suggestion.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad
Sent: Tuesday, June 04, 2013 3:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: SMS

 

** 

Telalert got *very* expensive and full of unnecessary bells and whistles.  
(they bundle it with their own help desk software and do voice recognition if I 
remember correctly, things like that)

 

I still see telalert out there at a few customers, but most people are using 
SMS to email gateways or blackberry.  I think if you contact them they will 
still sell licenses for the old version that is strictly for paging, but they 
don't advertise it.

 

There are a number of web services that are open for integration that will 
confirm delivery, but my experience with testing them out is that they are 
about as reliable as the email gateways but  with the email gateways you can 
contact the telco about fixing delivery problems (like if your email servers 
get flagged as a spammer)

 

Integrating with a SIM card device / hosted provider is expensive and takes a 
long time for approval mainly because it's generally used for advertising and 
even with all the alerts remedy sends, the volume will fall far short of what 
those are typically used for.

 

If you want to receive messages as well - it's a choice of either hosting a SIM 
card or leveraging a web service.  Some providers will post the inbound 
messages to a web service, others convert it to an email, and others will allow 
you to poll a web service.

 

On Tue, Jun 4, 2013 at 12:17 PM, Joe D'Souza  wrote:

** 

EtherPage   was a tool I 
used a really long time ago, that can do it. They had changed owners once and I 
do not recall the entire history but it appears like they are still around.

 

Another tool that I used was TelAlert  . It used 
to be bundled with Remedy.

 

In my experience I found EtherPage a little more easier to setup and maintain 
way back then. The dynamics may have changed by now.

 

Joe

 

PS: I am not sure if the hyperlinks I have attached to these products are 
accurate. Didn’t have the time to verify.

Open Windows Explorer from a Remedy Form

[Hennigan, Sandra]

Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1

We have a need to open Windows Explorer from a CHG ticket so that the user has 
access to all of the change documents, i.e.Scope, PMP, BCA templates.

Back in the WUT days, I would have added a button and created an Active Link 
with a Run process to:
C:\Windows\explorer.exe \\\Network\ChangeTemplates

Works great from the WUT. Not so with the Mid-Tier. I'v tried using
$PROCESS$ C:\Windows\explorer.exe 
\\\Network\ChangeTemplates
 and
PERFORM-ACTION-OPEN-URL C:\Windows\explorer.exe 
\\\Network\ChangeTemplates

Any other ideas?

Thank you,

Sandra Hennigan
Remedy Developer


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Re: Open Windows Explorer from a Remedy Form

[Rick Westbrock]

I think that is going to be a hard sell from a security standpoint if it is 
even possible. It is not a safe practice in general to let a browser call an 
outside executable like that since of course many malicious acts can be 
accomplished that way. Is there a business reason that you aren't attaching all 
those documents directly to the CHG ticket?

-Rick

___
Rick Westbrock
QMX Support Services

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Wednesday, June 05, 2013 8:26 AM
To: arslist@ARSLIST.ORG
Subject: Open Windows Explorer from a Remedy Form

**
Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1

We have a need to open Windows Explorer from a CHG ticket so that the user has 
access to all of the change documents, i.e.Scope, PMP, BCA templates.

Back in the WUT days, I would have added a button and created an Active Link 
with a Run process to:
C:\Windows\explorer.exe 
\\\Network\ChangeTemplates

Works great from the WUT. Not so with the Mid-Tier. I'v tried using
$PROCESS$ C:\Windows\explorer.exe 
\\\Network\ChangeTemplates
 and
PERFORM-ACTION-OPEN-URL C:\Windows\explorer.exe 
\\\Network\ChangeTemplates

Any other ideas?

Thank you,

Sandra Hennigan
Remedy Developer

_ARSlist: "Where the Answers Are" and have been for 20 years_

Important: This email is intended for the above named only and may be 
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you in error, you must take no action on it, nor may you copy or show it to 
anyone. Please contact the sender and delete the material from any computer.

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Re: Open Windows Explorer from a Remedy Form

[Pargeter, Christie :CO IS]

Have you tried PERFORM-ACTION-OPEN-URL new
\\\Network\ChangeTemplates
 

?

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Wednesday, June 05, 2013 8:26 AM
To: arslist@ARSLIST.ORG
Subject: Open Windows Explorer from a Remedy Form

 

** 

Windows 2008 r2

Oracle 11g

ARS 8.1

ITSM 8.1

 

We have a need to open Windows Explorer from a CHG ticket so that the
user has access to all of the change documents, i.e.Scope, PMP, BCA
templates. 

 

Back in the WUT days, I would have added a button and created an Active
Link with a Run process to:

C:\Windows\explorer.exe \\\Network\ChangeTemplates
 

 

Works great from the WUT. Not so with the Mid-Tier. I'v tried using 

$PROCESS$ C:\Windows\explorer.exe \\\Network\ChangeTemplates
  and 

PERFORM-ACTION-OPEN-URL C:\Windows\explorer.exe
\\\Network\ChangeTemplates
 

 

Any other ideas?

 

Thank you,

 

Sandra Hennigan

Remedy Developer

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: Open Windows Explorer from a Remedy Form

[Brittain, Mark]

Need to include the complete and well-formed URL including the http in order 
for it to work. Partial URL's  may work in the client but not through the 
mid-tier (pg 275 -7.6 Workflow Objects Guide but should be the same on 8.1)

PERFORM-ACTION-OPEN-URL http://myserver/network/changetemplates/mypage.html

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS
Sent: Wednesday, June 05, 2013 11:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Open Windows Explorer from a Remedy Form

**
Have you tried PERFORM-ACTION-OPEN-URL new 
\\\Network\ChangeTemplates
?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Wednesday, June 05, 2013 8:26 AM
To: arslist@ARSLIST.ORG
Subject: Open Windows Explorer from a Remedy Form

**
Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1

We have a need to open Windows Explorer from a CHG ticket so that the user has 
access to all of the change documents, i.e.Scope, PMP, BCA templates.

Back in the WUT days, I would have added a button and created an Active Link 
with a Run process to:
C:\Windows\explorer.exe 
\\\Network\ChangeTemplates

Works great from the WUT. Not so with the Mid-Tier. I'v tried using
$PROCESS$ C:\Windows\explorer.exe 
\\\Network\ChangeTemplates
 and
PERFORM-ACTION-OPEN-URL C:\Windows\explorer.exe 
\\\Network\ChangeTemplates

Any other ideas?

Thank you,

Sandra Hennigan
Remedy Developer

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Open Windows Explorer from a Remedy Form

[Thad Esser]

Sandra,

I haven't specifically tried it from an active link, but what about using
the "file" URI:
PERFORM-ACTION-OPEN-URL new *file://*/Network/ChangeTemplate

http://en.wikipedia.org/wiki/File_URI_scheme

Thad


On Wed, Jun 5, 2013 at 8:25 AM, Hennigan, Sandra
wrote:

> **
>
> Windows 2008 r2
>
> Oracle 11g
>
> ARS 8.1
>
> ITSM 8.1
>
> ** **
>
> We have a need to open Windows Explorer from a CHG ticket so that the user
> has access to all of the change documents, i.e.Scope, PMP, BCA templates.
> 
>
> ** **
>
> Back in the WUT days, I would have added a button and created an Active
> Link with a Run process to:
>
> C:\Windows\explorer.exe \\\Network\ChangeTemplates
>
> ** **
>
> Works great from the WUT. Not so with the Mid-Tier. I’v tried using 
>
> $PROCESS$ C:\Windows\explorer.exe \\\Network\ChangeTemplates and *
> ***
>
> PERFORM-ACTION-OPEN-URL C:\Windows\explorer.exe
> \\\Network\ChangeTemplates
>
> ** **
>
> Any other ideas?
>
> ** **
>
> Thank you,
>
> ** **
>
> Sandra Hennigan
>
> Remedy Developer
>
> ** **
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Open Windows Explorer from a Remedy Form

[pritch]

Help me out- I don't see why this would be a security issue for them to launch 
a website (ie possibly a sharepoint site with docs for the change).  Especially 
if it's an internal server.  If they already have the change docs stored 
elsewhere, why duplicate them in the system.  Of course the next statement 
deals with knowing whether they were updated after CR approval, but that's an 
internal issue and if the 'external' system has versioning it's pretty easy to 
identify.

- Original Message -
From: "Rick Westbrock" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, June 5, 2013 11:39:40 AM
Subject: Re: Open Windows Explorer from a Remedy Form

** 


I think that is going to be a hard sell from a security standpoint if it is 
even possible. It is not a safe practice in general to let a browser call an 
outside executable like that since of course many malicious acts can be 
accomplished that way. Is there a business reason that you aren’t attaching all 
those documents directly to the CHG ticket? 

  

-Rick 

  

___ 

Rick Westbrock 

QMX Support Services 

  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra 
Sent: Wednesday, June 05, 2013 8:26 AM 
To: arslist@ARSLIST.ORG 
Subject: Open Windows Explorer from a Remedy Form 

  

** 

Windows 2008 r2 

Oracle 11g 

ARS 8.1 

ITSM 8.1 

  

We have a need to open Windows Explorer from a CHG ticket so that the user has 
access to all of the change documents, i.e.Scope, PMP, BCA templates. 

  

Back in the WUT days, I would have added a button and created an Active Link 
with a Run process to: 

C:\Windows\explorer.exe \\\Network\ChangeTemplates 

  

Works great from the WUT. Not so with the Mid-Tier. I’v tried using 

$PROCESS$ C:\Windows\explorer.exe \\\Network\ChangeTemplates and 

PERFORM-ACTION-OPEN-URL C:\Windows\explorer.exe 
\\\Network\ChangeTemplates 

  

Any other ideas? 

  

Thank you, 

  

Sandra Hennigan 

Remedy Developer 

  

_ARSlist: "Where the Answers Are" and have been for 20 years_ 
Important: This email is intended for the above named only and may be 
confidential, proprietary, and/or legally privileged. If this email has come to 
you in error, you must take no action on it, nor may you copy or show it to 
anyone. Please contact the sender and delete the material from any computer. 
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Remedy Performance Security and arimportcmd issue

[Pruitt, Christopher (Bank of America Account)]

Hello All,

We are encountering a very strange issue with Remedy Performance Security and 
arimportcmd and were wondering if anyone on this list has dealt with this issue 
and know the fix for it.

Our environment:
Server OS: HP-UX B.11.31
Database: Oracle 10.2.0.4.0 - 64bi
Database Client Libraries: Oracle 11.2.0
Remedy version: 7.6.04 SP4 201209051922
Remedy Encryption: Remedy Performance Security (Data Key Algorithm: AES (128), 
Public Key Algorithm: RSA 1024-bit, FIPS is not enabled)


Here is the background of our issue.

We run an arimportcmd via scripts to import csv data in to Remedy data tables. 
When we have the Encryption Set to "Required" they all fail and give us the 
following error: "Unable to load mappings from file". However, when we set the 
Encryption to "Disabled" the arimportcmd works just fine and processes as 
expected.

My Question:

Do I need to set in the PATH or the LD_LIBRARY_PATH the path to the lib 
directory for the Remedy Performance Security, which would be 
/appl/Remedy/PerformanceSecurity/BMCPerformanceSecurityInstallJVM/lib or is 
there some other files we need to reference or some other settings in the 
scripts to enable this to work with the Encryption Set to "Required"?



Christopher Pruitt
Business Consulting III
Remedy Developer
BMC Certified Administrator: BMC Remedy AR System 7.6.04

HP Enterprises Services
christopher.pru...@hp.com
www.hp.com



Confidentiality Notice: This message and any files transmitted with it are 
intended for the sole use of the entity or individual to whom it is addressed, 
and may contain information that is confidential, privileged, and exempt from 
disclosure under applicable law. If you are not the intended addressee for this 
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<>

Re: Open Windows Explorer from a Remedy Form

[Rick Westbrock]

I thought that explorer.exe was Windows Explorer versus iexplore.exe which is 
the Internet Explorer browser. Maybe the two are more interchangeable for 
opening local files (as opposed to pages served up by a web server) than I 
thought.

-Rick

___
Rick Westbrock
QMX Support Services

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Wednesday, June 05, 2013 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Open Windows Explorer from a Remedy Form

Help me out- I don't see why this would be a security issue for them to launch 
a website (ie possibly a sharepoint site with docs for the change).  Especially 
if it's an internal server.  If they already have the change docs stored 
elsewhere, why duplicate them in the system.  Of course the next statement 
deals with knowing whether they were updated after CR approval, but that's an 
internal issue and if the 'external' system has versioning it's pretty easy to 
identify.

- Original Message -
From: "Rick Westbrock" 
To: arslist@ARSLIST.ORG
Sent: Wednesday, June 5, 2013 11:39:40 AM
Subject: Re: Open Windows Explorer from a Remedy Form

**


I think that is going to be a hard sell from a security standpoint if it is 
even possible. It is not a safe practice in general to let a browser call an 
outside executable like that since of course many malicious acts can be 
accomplished that way. Is there a business reason that you aren’t attaching all 
those documents directly to the CHG ticket?



-Rick



___

Rick Westbrock

QMX Support Services



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Wednesday, June 05, 2013 8:26 AM
To: arslist@ARSLIST.ORG
Subject: Open Windows Explorer from a Remedy Form



**

Windows 2008 r2

Oracle 11g

ARS 8.1

ITSM 8.1



We have a need to open Windows Explorer from a CHG ticket so that the user has 
access to all of the change documents, i.e.Scope, PMP, BCA templates.



Back in the WUT days, I would have added a button and created an Active Link 
with a Run process to:

C:\Windows\explorer.exe \\\Network\ChangeTemplates



Works great from the WUT. Not so with the Mid-Tier. I’v tried using

$PROCESS$ C:\Windows\explorer.exe \\\Network\ChangeTemplates and

PERFORM-ACTION-OPEN-URL C:\Windows\explorer.exe 
\\\Network\ChangeTemplates



Any other ideas?



Thank you,



Sandra Hennigan

Remedy Developer



_ARSlist: "Where the Answers Are" and have been for 20 years_
Important: This email is intended for the above named only and may be 
confidential, proprietary, and/or legally privileged. If this email has come to 
you in error, you must take no action on it, nor may you copy or show it to 
anyone. Please contact the sender and delete the material from any computer. 
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you in error, you must take no action on it, nor may you copy or show it to 
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Re: Open Windows Explorer from a Remedy Form

[Hennigan, Sandra]

All,

The link opens a file share where the process file templates reside - Example: 
Fillable PDF for a new server request. The completed file is attached to the 
CHG for approval & submission to the CCB. Remedy is internal only, inside our 
DMZ; no external access.

Thank you,

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Wednesday, June 05, 2013 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Open Windows Explorer from a Remedy Form

**
I think that is going to be a hard sell from a security standpoint if it is 
even possible. It is not a safe practice in general to let a browser call an 
outside executable like that since of course many malicious acts can be 
accomplished that way. Is there a business reason that you aren't attaching all 
those documents directly to the CHG ticket?

-Rick

___
Rick Westbrock
QMX Support Services

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Wednesday, June 05, 2013 8:26 AM
To: arslist@ARSLIST.ORG
Subject: Open Windows Explorer from a Remedy Form

**
Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1

We have a need to open Windows Explorer from a CHG ticket so that the user has 
access to all of the change documents, i.e.Scope, PMP, BCA templates.

Back in the WUT days, I would have added a button and created an Active Link 
with a Run process to:
C:\Windows\explorer.exe 
\\\Network\ChangeTemplates

Works great from the WUT. Not so with the Mid-Tier. I'v tried using
$PROCESS$ C:\Windows\explorer.exe 
\\\Network\ChangeTemplates
 and
PERFORM-ACTION-OPEN-URL C:\Windows\explorer.exe 
\\\Network\ChangeTemplates

Any other ideas?

Thank you,

Sandra Hennigan
Remedy Developer

_ARSlist: "Where the Answers Are" and have been for 20 years_

Important: This email is intended for the above named only and may be 
confidential, proprietary, and/or legally privileged. If this email has come to 
you in error, you must take no action on it, nor may you copy or show it to 
anyone. Please contact the sender and delete the material from any computer.
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Re: Remedy Performance Security and arimportcmd issue

[John Sundberg]

Seems like Linux… (maybe some other Unix … they all have this concept)

I usually use something called strace to see what is happening.

I suspect if you tried strace … you will see a bunch of "searching" for a
specific library… then after a bunch of internal "file not found"… you will
see it exit.

That may shed some light.

http://linux.die.net/man/1/strace

-John







On Wed, Jun 5, 2013 at 11:18 AM, Pruitt, Christopher (Bank of America
Account)  wrote:

> **
>  Hello All,
>
> We are encountering a very strange issue with Remedy Performance Security
> and arimportcmd and were wondering if anyone on this list has dealt with
> this issue and know the fix for it.
>
> Our environment:
> Server OS: HP-UX B.11.31
> Database: Oracle 10.2.0.4.0 - 64bi
> Database Client Libraries: Oracle 11.2.0
> Remedy version: 7.6.04 SP4 201209051922
> Remedy Encryption: Remedy Performance Security (Data Key Algorithm: AES
> (128), Public Key Algorithm: RSA 1024-bit, FIPS is not enabled)
>
>
> Here is the background of our issue.
>
> We run an arimportcmd via scripts to import csv data in to Remedy data
> tables. When we have the Encryption Set to “Required” they all fail and
> give us the following error: “Unable to load mappings from file”. However,
> when we set the Encryption to “Disabled” the arimportcmd works just fine
> and processes as expected.
>
> My Question:
>
> Do I need to set in the PATH or the LD_LIBRARY_PATH the path to the lib
> directory for the Remedy Performance Security, which would be
> /appl/Remedy/PerformanceSecurity/BMCPerformanceSecurityInstallJVM/lib or is
> there some other files we need to reference or some other settings in the
> scripts to enable this to work with the Encryption Set to “Required”?
>
>
>
> *Christopher Pruitt*
> Business Consulting III
> Remedy Developer
> BMC Certified Administrator: BMC Remedy AR System 7.6.04
> *HP Enterprises Services
> **christopher.pru...@hp.com
> **www.hp.com* 
>
>
> *Confidentiality Notice:* This message and any files transmitted with it
> are intended for the sole use of the entity or individual to whom it is
> addressed, and may contain information that is confidential, privileged,
> and exempt from disclosure under applicable law. If you are not the
> intended addressee for this e-mail, you are hereby notified that any
> copying, distribution, or dissemination of this e-mail is strictly
> prohibited. If you have received this e-mail in error, please immediately
> destroy, erase, or discard this message. Please notify the sender
> immediately by return e-mail if you have received this e-mail by mistake.
>
>
>
>  _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 

*John Sundberg*
Kinetic Data, Inc.
"Your Business. Your Process."

651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

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<>

Re: SMS

[Joe D'Souza]

You are right about that the signal required for sending an SMS is bare
minimal compared to what is required for voice. From what I was once told
when I was working on a Telecom project about 5 years ago, was that the
signal required to send a text based SMS message is the ping that is
required by the device to 'stay alive' in the network. Its not significantly
more than that, which is why many countries bundled SMS as a FREE service,
priced in with the cost of voice. This explains why you would still receive
an SMS when hiking on hill tops when you have almost less than a bar.

 

MMS messages however take more bandwith, as would data connections for
email.

 

Skype does have a API that is available to purchase, but no web services yet
to the best of my knowledge.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Wednesday, June 05, 2013 8:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: SMS

 

Joe,

 

I'm not an expert but have been given some insight into of differences
between SMS and Email.  Some of those conversations were with very
knowledgeable folks that support the TelAlert product and some from sales
engineers with AT&T.  If memory serves me correct, SMS is part of the voice
channel.  Receiving an SMS requires less signal of a shorter duration that
the data connection requires for email.  While we think mobile phone
technology is everywhere I go to some regions of Virginia where AT&T does
not have much of a presence.  Getting email and SMS can be a challenge.
There are times when hiking ridge tops, we will pick up enough of a signal
that we can receive/send an SMS.  It's not strong enough to receive/send
email.  I know this is an extreme example but the same analogy can be made
deep in a building or a shielded data center.

 

Email also does not have a routing priority associated with it.  You will
get the email but it might be in seconds, minutes, or hours.  Hours can be
extreme these days but it can happen.

 

TelAlert is configurable to use messaging applications like AIM and Yahoo.
Not sure about Skype or Gtalk as these are more recent additions to that
space.  However they are probably looking at how to integrate them.

 

Dave.  

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, June 05, 2013 5:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: SMS

 

** 

That's a good case for when your system is provisioning services for
internal customers - agreed there.

 

I still am in favor of seeking possibilities to integrate to messaging
applications like Skype or AIM or Yahoo or GTalk in case they have published
integration points like WSDL or their API's. Its just kind of hard to sell
some of those ideas to most managements who evaluate their options using
dollars and cents - pounds shillings and pence.. :-)

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Tuesday, June 04, 2013 9:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: SMS

 

Joe,

 

I can be hard to send email to alert your email team that the email server
is down.

 

Dave


On Jun 4, 2013, at 8:16 PM, "Joe D'Souza"  wrote:

** 

I just had another thought on this (which was honestly fueled by a
discussion I had with a fellow Remedy developer at the WWRUG on a similar
related topic about integrating into popular messaging/chat systems.)

 

With almost a good 70 to 80% of us who have phones that are email capable,
do you really want to spend whatever it needs to have your system send an
SMS message in this day and age? Most phones are perfectly capable of
receiving emails from at least 1 email address. So why not just send an
email? Chances are 100% of phones in the very near future will be email
capable.

 

So it really goes down to whether it's worth spending the time and money it
needs to stage a system that is SMS capable, to bridge the gap of those
users that do not have email capable phones. The larger that gap, the more
sense it might make to invest in that system.

 

Just a thought.

 

Joe

 


  _  


From: Joe D'Souza [mailto:jdso...@shyle.net] 
Sent: Tuesday, June 04, 2013 3:46 PM
To: ARS Discussion List
Subject: RE: SMS

 

True about web services being perhaps a lot cheaper option if available.
Great suggestion.

 

Joe

 


  _  


From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad
Sent: Tuesday, June 04, 2013 3:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: SMS

 

** 

Telalert got *very* expensive and full of unnecessary bells and whistles.
(they bundle it with their own help desk software and do voice recognition
if I remember correctly, things like that)

 

I still see telalert out there at a few customers, but most people are using
SMS to email gateways or blackberry.  I think if you contact them the

Re: Open Windows Explorer from a Remedy Form

[Pierson, Shawn]

This may not be something you can/want to tackle right now, but I'd suggest 
modifying static forms to be SRM forms in the future, which can then kick off 
Change Requests and such instead of having people fill out information twice.  
Of course, your management would have to be on board, but that's one of the 
main benefits of using SRM from an internal I.T. perspective.  You can save a 
lot of time for common requests like server setup, database maintenance, 
backup/restore, DNS, etc.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Wednesday, June 05, 2013 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Open Windows Explorer from a Remedy Form

**
All,

The link opens a file share where the process file templates reside - Example: 
Fillable PDF for a new server request. The completed file is attached to the 
CHG for approval & submission to the CCB. Remedy is internal only, inside our 
DMZ; no external access.

Thank you,

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Wednesday, June 05, 2013 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Open Windows Explorer from a Remedy Form

**
I think that is going to be a hard sell from a security standpoint if it is 
even possible. It is not a safe practice in general to let a browser call an 
outside executable like that since of course many malicious acts can be 
accomplished that way. Is there a business reason that you aren't attaching all 
those documents directly to the CHG ticket?

-Rick

___
Rick Westbrock
QMX Support Services

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Wednesday, June 05, 2013 8:26 AM
To: arslist@ARSLIST.ORG
Subject: Open Windows Explorer from a Remedy Form

**
Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1

We have a need to open Windows Explorer from a CHG ticket so that the user has 
access to all of the change documents, i.e.Scope, PMP, BCA templates.

Back in the WUT days, I would have added a button and created an Active Link 
with a Run process to:
C:\Windows\explorer.exe 
\\\Network\ChangeTemplates

Works great from the WUT. Not so with the Mid-Tier. I'v tried using
$PROCESS$ C:\Windows\explorer.exe 
\\\Network\ChangeTemplates
 and
PERFORM-ACTION-OPEN-URL C:\Windows\explorer.exe 
\\\Network\ChangeTemplates

Any other ideas?

Thank you,

Sandra Hennigan
Remedy Developer

_ARSlist: "Where the Answers Are" and have been for 20 years_

Important: This email is intended for the above named only and may be 
confidential, proprietary, and/or legally privileged. If this email has come to 
you in error, you must take no action on it, nor may you copy or show it to 
anyone. Please contact the sender and delete the material from any computer.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

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Re: SMS

[Jason Miller]

Exactly!  That is why many people are getting "ripped off" for paying $10 a
month to send/receive text.  The way I also understand it is SMS is on the
cellular backbone channel that is in use no matter if you use text or not.
 Sure there is some maintenance costs/effort for the carrier that comes
with providing SMS but probably nothing close to what they are making off
the texting plans they sell.  It is more or less free money.


On Wed, Jun 5, 2013 at 10:08 AM, Joe D'Souza  wrote:

> **
>
> You are right about that the signal required for sending an SMS is bare
> minimal compared to what is required for voice. From what I was once told
> when I was working on a Telecom project about 5 years ago, was that the
> signal required to send a text based SMS message is the ping that is
> required by the device to ‘stay alive’ in the network. Its not
> significantly more than that, which is why many countries bundled SMS as a
> FREE service, priced in with the cost of voice. This explains why you would
> still receive an SMS when hiking on hill tops when you have almost less
> than a bar.
>
> ** **
>
> MMS messages however take more bandwith, as would data connections for
> email.
>
> ** **
>
> Skype does have a API that is available to purchase, but no web services
> yet to the best of my knowledge.
>
> ** **
>
> Joe
>
> ** **
>   --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Shellman, David
> *Sent:* Wednesday, June 05, 2013 8:03 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: SMS
> 
>
>  ** **
>
> Joe,
>
> ** **
>
> I’m not an expert but have been given some insight into of differences
> between SMS and Email.  Some of those conversations were with very
> knowledgeable folks that support the TelAlert product and some from sales
> engineers with AT&T.  If memory serves me correct, SMS is part of the voice
> channel.  Receiving an SMS requires less signal of a shorter duration that
> the data connection requires for email.  While we think mobile phone
> technology is everywhere I go to some regions of Virginia where AT&T does
> not have much of a presence.  Getting email and SMS can be a challenge.
> There are times when hiking ridge tops, we will pick up enough of a signal
> that we can receive/send an SMS.  It’s not strong enough to receive/send
> email.  I know this is an extreme example but the same analogy can be made
> deep in a building or a shielded data center.
>
> ** **
>
> Email also does not have a routing priority associated with it.  You will
> get the email but it might be in seconds, minutes, or hours.  Hours can be
> extreme these days but it can happen.
>
> ** **
>
> TelAlert is configurable to use messaging applications like AIM and
> Yahoo.  Not sure about Skype or Gtalk as these are more recent additions to
> that space.  However they are probably looking at how to integrate them.**
> **
>
> ** **
>
> Dave.  
>
> ** **
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza
> *Sent:* Wednesday, June 05, 2013 5:27 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: SMS
>
> ** **
>
> ** 
>
> That’s a good case for when your system is provisioning services for
> internal customers – agreed there.
>
> ** **
>
> I still am in favor of seeking possibilities to integrate to messaging
> applications like Skype or AIM or Yahoo or GTalk in case they have
> published integration points like WSDL or their API’s. Its just kind of
> hard to sell some of those ideas to most managements who evaluate their
> options using dollars and cents – pounds shillings and pence.. :-)
>
> ** **
>
> Joe
>
> ** **
>  --
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Shellman,
> David
> *Sent:* Tuesday, June 04, 2013 9:57 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: SMS
>
> ** **
>
> Joe,
>
> ** **
>
> I can be hard to send email to alert your email team that the email server
> is down.
>
> ** **
>
> Dave
>
>
> On Jun 4, 2013, at 8:16 PM, "Joe D'Souza"  wrote:
>
>  ** 
>
> I just had another thought on this (which was honestly fueled by a
> discussion I had with a fellow Remedy developer at the WWRUG on a similar
> related topic about integrating into popular messaging/chat systems.)
>
>  
>
> With almost a good 70 to 80% of us who have phones that are email capable,
> do you really want to spend whatever it needs to have your system send an
> SMS message in this day and age? Most phones are perfectly capable of
> receiving emails from at least 1 email address. So why not just send an
> email? Chances are 100% of phones in the very near future will be email
> capable.
>
>  
>
> So it really goes down to whether it’s worth spending the time and money
> it needs to stage a system th

Re: Open Windows Explorer from a Remedy Form

[Hennigan, Sandra]

Shawn,

I agree - SRM is the better end path. Remedy 8.1 went live 4/1/2013 and I am 
the lone business analyst, administrator & developer. Getting things organized 
and approved is my goal for now. Once stuff is laid out, going with SRM will be 
a cleaner, leaner process.

Thank you,

Sandra Hennigan
Remedy Developer
\\\Network\ChangeTemplates

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Wednesday, June 05, 2013 2:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Open Windows Explorer from a Remedy Form

**
This may not be something you can/want to tackle right now, but I'd suggest 
modifying static forms to be SRM forms in the future, which can then kick off 
Change Requests and such instead of having people fill out information twice.  
Of course, your management would have to be on board, but that's one of the 
main benefits of using SRM from an internal I.T. perspective.  You can save a 
lot of time for common requests like server setup, database maintenance, 
backup/restore, DNS, etc.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Wednesday, June 05, 2013 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Open Windows Explorer from a Remedy Form

**
All,

The link opens a file share where the process file templates reside - Example: 
Fillable PDF for a new server request. The completed file is attached to the 
CHG for approval & submission to the CCB. Remedy is internal only, inside our 
DMZ; no external access.

Thank you,

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Wednesday, June 05, 2013 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Open Windows Explorer from a Remedy Form

**
I think that is going to be a hard sell from a security standpoint if it is 
even possible. It is not a safe practice in general to let a browser call an 
outside executable like that since of course many malicious acts can be 
accomplished that way. Is there a business reason that you aren't attaching all 
those documents directly to the CHG ticket?

-Rick

___
Rick Westbrock
QMX Support Services

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Wednesday, June 05, 2013 8:26 AM
To: arslist@ARSLIST.ORG
Subject: Open Windows Explorer from a Remedy Form

**
Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1

We have a need to open Windows Explorer from a CHG ticket so that the user has 
access to all of the change documents, i.e.Scope, PMP, BCA templates.

Back in the WUT days, I would have added a button and created an Active Link 
with a Run process to:
C:\Windows\explorer.exe 
\\\Network\ChangeTemplates

Works great from the WUT. Not so with the Mid-Tier. I'v tried using
$PROCESS$ C:\Windows\explorer.exe 
\\\Network\ChangeTemplates
 and
PERFORM-ACTION-OPEN-URL C:\Windows\explorer.exe 
\\\Network\ChangeTemplates

Any other ideas?

Thank you,

Sandra Hennigan
Remedy Developer

_ARSlist: "Where the Answers Are" and have been for 20 years_

Important: This email is intended for the above named only and may be 
confidential, proprietary, and/or legally privileged. If this email has come to 
you in error, you must take no action on it, nor may you copy or show it to 
anyone. Please contact the sender and delete the material from any computer.
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
Private and confidential as detailed 
here. If you cannot access 
hyperlink, please e-mail sender.
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Running a Report from the User Tool using workflow

[Drew Shuller]

Fred, thanks for the help. I'm a little embarrassed because I have EXTERNAL
workflow that I could have referenced. But it was late on Friday and
laziness had a lot to do with it. With your help, the report runs from a
selected record in a table that is in a Display-Only form.

Now the problem is that the actual Window Open portion of the AL only runs
for the Admin user. The first part of the AL, the external value set fields
runs for other users (I can see the EXTERNAL text being set in the field),
but the Open Window action doesn't run. I've tried three different roles.
Each runs the first part but not the second. Active link logs run for the
Admin user and the regular user are identical - the AL runs and both
actions run.

Things I've troubleshooted:
Report Server and port has been specified either in the Options on the
client user tool or in the User Prefs form.
Permissions on the form reported on
Permissions on the menu item
Permissions on the sub-menu item that runs the AL
Permissions on the field that the set-fields sets to
Permissions on the AL that runs the set fields and Open window action
Permissions on the report itself (in the Report form) set to nothing,
Public, and either of the two permissions Groups that the Roles are mapped
to, each at one time

Still, the Report window won't open for anyone other than the Admin user.
Any help? Anyone?



Drew
JTF-Bravo Honduras


On Fri, May 31, 2013 at 4:22 PM, Grooms, Frederick W <
frederick.w.gro...@xo.com> wrote:

> Wouldn't the EXTERNAL beEXTERNAL( '1'="$RequestID$" )
>
> Fred
>
>

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Re: Open Windows Explorer from a Remedy Form

[Jason Miller]

Do you have a web server you could place the files on?  They can still be
managed via UNC or mapped drives when they need to be
created/modified/removed but served up via web server URL when a user needs
to access the template.  This will keep things webby and may work better
with browsers. This also help with users inadvertently overwriting the
template.

Jason


On Wed, Jun 5, 2013 at 12:51 PM, Hennigan, Sandra  wrote:

> **
>
> Shawn,
>
> ** **
>
> I agree – SRM is the better end path. Remedy 8.1 went live 4/1/2013 and I
> am the lone business analyst, administrator & developer. Getting things
> organized and approved is my goal for now. Once stuff is laid out, going
> with SRM will be a cleaner, leaner process.
>
> ** **
>
> Thank you,
>
> ** **
>
> Sandra Hennigan
>
> Remedy Developer
>
> \\\Network\ChangeTemplates
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn
> *Sent:* Wednesday, June 05, 2013 2:11 PM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Open Windows Explorer from a Remedy Form
>
>  ** **
>
> ** 
>
> This may not be something you can/want to tackle right now, but I’d
> suggest modifying static forms to be SRM forms in the future, which can
> then kick off Change Requests and such instead of having people fill out
> information twice.  Of course, your management would have to be on board,
> but that’s one of the main benefits of using SRM from an internal I.T.
> perspective.  You can save a lot of time for common requests like server
> setup, database maintenance, backup/restore, DNS, etc.
>
> ** **
>
> Thanks,
>
> * *
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Hennigan, Sandra
> *Sent:* Wednesday, June 05, 2013 11:37 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Open Windows Explorer from a Remedy Form
>
> ** **
>
> ** 
>
> All,
>
> ** **
>
> The link opens a file share where the process file templates reside –
> Example: Fillable PDF for a new server request. The completed file is
> attached to the CHG for approval & submission to the CCB. Remedy is
> internal only, inside our DMZ; no external access.
>
> ** **
>
> Thank you,
>
> ** **
>
> Sandra Hennigan
>
> Remedy Developer
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Rick
> Westbrock
> *Sent:* Wednesday, June 05, 2013 11:40 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Open Windows Explorer from a Remedy Form
>
> ** **
>
> ** 
>
> I think that is going to be a hard sell from a security standpoint if it
> is even possible. It is not a safe practice in general to let a browser
> call an outside executable like that since of course many malicious acts
> can be accomplished that way. Is there a business reason that you aren’t
> attaching all those documents directly to the CHG ticket?
>
>  
>
> -Rick
>
>  
>
> ___
>
> Rick Westbrock
>
> QMX Support Services
>
>  
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Hennigan,
> Sandra
> *Sent:* Wednesday, June 05, 2013 8:26 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Open Windows Explorer from a Remedy Form
>
>  
>
> ** 
>
> Windows 2008 r2
>
> Oracle 11g
>
> ARS 8.1
>
> ITSM 8.1
>
>  
>
> We have a need to open Windows Explorer from a CHG ticket so that the user
> has access to all of the change documents, i.e.Scope, PMP, BCA templates.
> 
>
>  
>
> Back in the WUT days, I would have added a button and created an Active
> Link with a Run process to:
>
> C:\Windows\explorer.exe \\\Network\ChangeTemplates
>
>  
>
> Works great from the WUT. Not so with the Mid-Tier. I’v tried using 
>
> $PROCESS$ C:\Windows\explorer.exe \\\Network\ChangeTemplates and *
> ***
>
> PERFORM-ACTION-OPEN-URL C:\Windows\explorer.exe
> \\\Network\ChangeTemplates
>
>  
>
> Any other ideas?
>
>  
>
> Thank you,
>
>  
>
> Sandra Hennigan
>
> Remedy Developer
>
>  
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>  --
>
> Important: This email is intended for the above named only and may be
> confidential, proprietary, and/or legally privileged. If this email has
> come to you in error, you must take no action on it, nor may you copy or
> show it to anyone. Please contact the sender and delete the material from
> any computer. 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> Private and confidential as detailed 
> here.
> If you cannot access hyperlink, p

Re: Running a Report from the User Tool using workflow

[Grooms, Frederick W]

In your Open Window action for the report.  Do you have it set to show an error 
if no requests match?
I am thinking you might be encountering something where the user doesn't have 
rights to the record being reported on (sort of a Field 112 issue).

What about turning on Database (SQL) logging in the client and seeing if there 
any differences between the users.

Fred


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller
Sent: Wednesday, June 05, 2013 3:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Running a Report from the User Tool using workflow

**
Fred, thanks for the help. I'm a little embarrassed because I have EXTERNAL 
workflow that I could have referenced. But it was late on Friday and laziness 
had a lot to do with it. With your help, the report runs from a selected record 
in a table that is in a Display-Only form.
Now the problem is that the actual Window Open portion of the AL only runs for 
the Admin user. The first part of the AL, the external value set fields runs 
for other users (I can see the EXTERNAL text being set in the field), but the 
Open Window action doesn't run. I've tried three different roles. Each runs the 
first part but not the second. Active link logs run for the Admin user and the 
regular user are identical - the AL runs and both actions run.
Things I've troubleshooted:
Report Server and port has been specified either in the Options on the client 
user tool or in the User Prefs form.
Permissions on the form reported on
Permissions on the menu item
Permissions on the sub-menu item that runs the AL
Permissions on the field that the set-fields sets to
Permissions on the AL that runs the set fields and Open window action
Permissions on the report itself (in the Report form) set to nothing, Public, 
and either of the two permissions Groups that the Roles are mapped to, each at 
one time
Still, the Report window won't open for anyone other than the Admin user. Any 
help? Anyone?



Drew
JTF-Bravo Honduras



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Re: SMS

[Joe D'Souza]

What you heard is exactly correct. It's the same channel that is used to
keep the phone connected to the network irrespective to whether you are
making a call or sending text or browsing data. The phone needs to stay
connected and there is data that is constantly being sent back and forth
with a minimum packet size. SMS text gets sent through that exact same
packet so technically it is of no extra cost to the network.

 

The maintenance cost yes - there probably is some, if it's the
responsibility of the network to monitor content of the messages for reasons
such as national security. But other than that, which I could see as being
expensive, maintenance of the database, should not have been that big of a
deal. It would perhaps be more understandable if the providers here included
a fair amount of texts per day or per month for free to prevent over usage
of texts and under usage of voice and data, where they make more of their
money.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, June 05, 2013 3:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: SMS

 

** 

Exactly!  That is why many people are getting "ripped off" for paying $10 a
month to send/receive text.  The way I also understand it is SMS is on the
cellular backbone channel that is in use no matter if you use text or not.
Sure there is some maintenance costs/effort for the carrier that comes with
providing SMS but probably nothing close to what they are making off the
texting plans they sell.  It is more or less free money.

 

On Wed, Jun 5, 2013 at 10:08 AM, Joe D'Souza  wrote:

** 

You are right about that the signal required for sending an SMS is bare
minimal compared to what is required for voice. From what I was once told
when I was working on a Telecom project about 5 years ago, was that the
signal required to send a text based SMS message is the ping that is
required by the device to 'stay alive' in the network. Its not significantly
more than that, which is why many countries bundled SMS as a FREE service,
priced in with the cost of voice. This explains why you would still receive
an SMS when hiking on hill tops when you have almost less than a bar.

 

MMS messages however take more bandwith, as would data connections for
email.

 

Skype does have a API that is available to purchase, but no web services yet
to the best of my knowledge.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Wednesday, June 05, 2013 8:03 AM


To: arslist@ARSLIST.ORG
Subject: Re: SMS

 

Joe,

 

I'm not an expert but have been given some insight into of differences
between SMS and Email.  Some of those conversations were with very
knowledgeable folks that support the TelAlert product and some from sales
engineers with AT&T.  If memory serves me correct, SMS is part of the voice
channel.  Receiving an SMS requires less signal of a shorter duration that
the data connection requires for email.  While we think mobile phone
technology is everywhere I go to some regions of Virginia where AT&T does
not have much of a presence.  Getting email and SMS can be a challenge.
There are times when hiking ridge tops, we will pick up enough of a signal
that we can receive/send an SMS.  It's not strong enough to receive/send
email.  I know this is an extreme example but the same analogy can be made
deep in a building or a shielded data center.

 

Email also does not have a routing priority associated with it.  You will
get the email but it might be in seconds, minutes, or hours.  Hours can be
extreme these days but it can happen.

 

TelAlert is configurable to use messaging applications like AIM and Yahoo.
Not sure about Skype or Gtalk as these are more recent additions to that
space.  However they are probably looking at how to integrate them.

 

Dave.  

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, June 05, 2013 5:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: SMS

 

** 

That's a good case for when your system is provisioning services for
internal customers - agreed there.

 

I still am in favor of seeking possibilities to integrate to messaging
applications like Skype or AIM or Yahoo or GTalk in case they have published
integration points like WSDL or their API's. Its just kind of hard to sell
some of those ideas to most managements who evaluate their options using
dollars and cents - pounds shillings and pence.. :-)

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Tuesday, June 04, 2013 9:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: SMS

 

Joe,

 

I can be hard to send email to alert your email team that the email server
is down.

 

Dave


On Jun 4, 2013, at 8:16 PM, "Joe D'Souza"  wrote:

** 

I just had another thou

For MS SQL Database: "MS SQL Recommendations for BMC Remedy"

[Munukutla,Ravishankar]

Please check this.

For MS SQL Database: "MS SQL Recommendations for BMC Remedy"
https://communities.bmc.com/docs/DOC-23931

Regards,
Ravi
Munukutla Ravi Shankar
Sr Mgr - Product Development REMEDY - AR SYSTEM R&D
BMC Software, www.bmc.com

Phone: 91-20-39875273   Mobile: 91-9850964564

[cid:image001.jpg@01CE6214.10D7F720]
[cid:image002.gif@01CE6214.10D7F720]




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<><>

Re: SMS

[Schon, Stuart]

Out in Australia where things like TelAlert are non-existent we have
successfully performed SMS'ing using two solutions. both involved
altering the notification engine to assist and creating a form similar
to the Send Email form from xxx management  console. Were instead of an
email address we asked for a Group (for multiple phone numbers) or an
entered phone number. When the notification was processed and it was for
an SMS rather that an email we could branch off and invoke specialised
send method.

 

We then  on one instance sent an email to SMS Service provider (external
company) who generates the actual SMS or push a URL to a web server 

 

When we push to a URL we used CURL. On Unux/Linux we had and engineer
write a script that allowed the SMS to be sent asynchronously. Here
Remedy would invoke initial script for validity checking etc., if OK SMS
text was sent to a special Printer, the invoked printer called a script
to 1) strip special chars from text (using SED) and to invoke CURL.
Monitoring of a linked log allowed use to monitor success or failure.
The URL destination was a server that ran an SMPP service that generated
an SMS. Many SMS Service providers provide similar web capabilities and
web services to enable you to connect and send a message.

 

 

Stuart Schon
Service Desk Systems - Manager

Fujitsu Australia Limited



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Wednesday, 5 June 2013 10:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: SMS

 

** 

Joe,

 

I'm not an expert but have been given some insight into of differences
between SMS and Email.  Some of those conversations were with very
knowledgeable folks that support the TelAlert product and some from
sales engineers with AT&T.  If memory serves me correct, SMS is part of
the voice channel.  Receiving an SMS requires less signal of a shorter
duration that the data connection requires for email.  While we think
mobile phone technology is everywhere I go to some regions of Virginia
where AT&T does not have much of a presence.  Getting email and SMS can
be a challenge.  There are times when hiking ridge tops, we will pick up
enough of a signal that we can receive/send an SMS.  It's not strong
enough to receive/send email.  I know this is an extreme example but the
same analogy can be made deep in a building or a shielded data center.

 

Email also does not have a routing priority associated with it.  You
will get the email but it might be in seconds, minutes, or hours.  Hours
can be extreme these days but it can happen.

 

TelAlert is configurable to use messaging applications like AIM and
Yahoo.  Not sure about Skype or Gtalk as these are more recent additions
to that space.  However they are probably looking at how to integrate
them.

 

Dave.  

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Wednesday, June 05, 2013 5:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: SMS

 

** 

That's a good case for when your system is provisioning services for
internal customers - agreed there.

 

I still am in favor of seeking possibilities to integrate to messaging
applications like Skype or AIM or Yahoo or GTalk in case they have
published integration points like WSDL or their API's. Its just kind of
hard to sell some of those ideas to most managements who evaluate their
options using dollars and cents - pounds shillings and pence.. :-)

 

Joe

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Tuesday, June 04, 2013 9:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: SMS

 

Joe,

 

I can be hard to send email to alert your email team that the email
server is down.

 

Dave


On Jun 4, 2013, at 8:16 PM, "Joe D'Souza"  wrote:

** 

I just had another thought on this (which was honestly fueled by
a discussion I had with a fellow Remedy developer at the WWRUG on a
similar related topic about integrating into popular messaging/chat
systems.)

 

With almost a good 70 to 80% of us who have phones that are
email capable, do you really want to spend whatever it needs to have
your system send an SMS message in this day and age? Most phones are
perfectly capable of receiving emails from at least 1 email address. So
why not just send an email? Chances are 100% of phones in the very near
future will be email capable.

 

So it really goes down to whether it's worth spending the time
and money it needs to stage a system that is SMS capable, to bridge the
gap of those users that do not have email capable phones. The larger
that gap, the more sense it might make to invest in that system.

 

Just a thought.

 

Joe

 





From: Joe D'Souza [mailto:jdso...@shyle.net] 
Sent: Tuesday,

Re: For MS SQL Database: "MS SQL Recommendations for BMC Remedy"

[John Sundberg]

I took a quick look at the doc.

I see that a few settings should be made -- however, my first question is
-- why should they be made?

The doc says how to set them - but really - why they should be set - would
probably be helpful.

Thanks,

-John




On Wed, Jun 5, 2013 at 7:42 PM, Munukutla,Ravishankar <
ravishankar_munuku...@bmc.com> wrote:

> **
>
> Please check this.
>
> ** **
>
> For MS SQL Database: "MS SQL Recommendations for BMC Remedy"
>
> https://communities.bmc.com/docs/DOC-23931
>
> ** **
>
> Regards,
>
> Ravi
>
> *Munukutla Ravi Shankar*
> Sr Mgr - Product Development REMEDY - AR SYSTEM R&D
> BMC Software, www.bmc.com
>
> Phone: 91-20-39875273   Mobile: 91-9850964564
>
> [image: Learn more about Business Service Management]
> 
>
> [image: BMC Software] 
>
> ** **
>
> ** **
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 

*John Sundberg*
Kinetic Data, Inc.
"Your Business. Your Process."

651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

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Re: For MS SQL Database: "MS SQL Recommendations for BMC Remedy"

[Joe D'Souza]

 

I do agree they should explain the rational behind some of these fundamental
configuration changes.

 

Your email got me curious so I looked up and found these articles.

 

Parameterization

http://technet.microsoft.com/en-us/library/ms175037(v=sql.105).aspx

 

I recall Read Committed Snapshot and Snapshot Isolation reduces
possibilities of deadlocks.

 

http://msdn.microsoft.com/en-us/library/tcbchxcb(v=vs.80).aspx

 

Joe

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Wednesday, June 05, 2013 11:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: For MS SQL Database: "MS SQL Recommendations for BMC Remedy"

 

** 

I took a quick look at the doc.

 

I see that a few settings should be made -- however, my first question is --
why should they be made?

 

The doc says how to set them - but really - why they should be set - would
probably be helpful.

 

Thanks,

 

-John

 

 

 

On Wed, Jun 5, 2013 at 7:42 PM, Munukutla,Ravishankar
 wrote:

** 

Please check this.

 

For MS SQL Database: "MS SQL Recommendations for BMC Remedy"

https://communities.bmc.com/docs/DOC-23931

 

Regards,

Ravi


Munukutla Ravi Shankar
Sr Mgr - Product Development REMEDY - AR SYSTEM R&D
BMC Software, www.bmc.com  

Phone: 91-20-39875273   Mobile: 91-9850964564

  Learn more about Business Service Management

  BMC Software

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 





 

-- 

John Sundberg

Kinetic Data, Inc.

"Your Business. Your Process."

 

651-556-0930 I john.sundb...@kineticdata.com 

  www.kineticdata.com I
 community.kineticdata.com 


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Re: For MS SQL Database: "MS SQL Recommendations for BMC Remedy"

[Ranjit Jadhav]

John,

"ALLOW_SNAPSHOT_ISOLATION" & "READ_COMMITTED_SNAPSHOT" settings are required to 
enable "Row versioning framework in SQL Server" to avoid deadlock due to 
concurrent update of data in same table. Database deadlock is experienced 
during ITSM Install/Upgrade when multithreaded data-import is done. tempdb size 
plays important role in "Row versioning" hence its setting are also mentioned 
in BMC's document.

For more information on Row versioning, please check following link. 

 


regards
Ranjit

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