Really dumb question re Java.
One of my bosses asked to ensure the rollout of Java 7.21 was compatible with Remedy. I personally can't think of any reason the Java VM would matter in the case of Remedy (with the exception of Analytics) - am I missing a portion of Remedy proper that uses *any* client-side Java? Surely the point of Tomcat is to do all the Java server side. Can anybody confirm? Kind Regards, Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
JarCurrencyDefault Utility
Hello, I am using JARCurrencyDefault utility to update the default currency code to GBP in currency fields of Custom form in ARS 7.6.04. when executed the command it says that the currency is updated and defaulted to GBP. Again it checks the display property of the view and throws the following exception ARERR (314) Field does not exist in the current form; invalid object or object name for overlay mode set Following is the command that i am executing java -jar JARCurrencyDefault.jar -x server -u username -p password -t port -f formname -c GBP/2 -d nothing is being captured in API and Filter logs except the above error message Can someone please help me in resolving this issue. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Really dumb question re Java.
Hi Lisa, There is no question of compatibility, but we are encountering Encryption issue after upgrading our Java. So would say just to check the same. Regards, Rajiv N On Tue, Jun 18, 2013 at 1:34 PM, Lisa Singh lisa.si...@gmail.com wrote: One of my bosses asked to ensure the rollout of Java 7.21 was compatible with Remedy. I personally can't think of any reason the Java VM would matter in the case of Remedy (with the exception of Analytics) - am I missing a portion of Remedy proper that uses *any* client-side Java? Surely the point of Tomcat is to do all the Java server side. Can anybody confirm? Kind Regards, Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Archiving ITSM data
Hi All I am looking at archiving ITSM data. Has anyone got any stratagies or can reccomend either some method or any apps that can be purchased. Many thanks for your help in advance. Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Archiving ITSM data
hi, Recently I have completed one of such project and here is what I followed. 1) Create a new archving server with same AR/ITSM/SRM/SLM version as you production. This server will hold your archived data for reporting purpose. 2) Classify the forms on you production system as Foundation forms and Transaction forms. 3) Set up DSO between your production server and your archiving server. It works well its been more than 4 months the customer has not faced any issue. 4) Set up real time DSO for all the foundation and transaction forms from production to arhiving server. 5) Use RRR|Chive (the best tool for data transfer) to move data between production to archiving server. 6) Once that is done. Think about data deletion policy what we have implemented is that foundation data will be residing on both the server all the time and will be synced real time but transaction forms data will be delete for records older than 13 months from production. 7) Again use RRR|Chive tool to delete records from production the advantage is that you can generate an arx file of the data deleted using this toll. Hence you will always have a back of what you deleted. This is just about it in a nutshell. If you would like to have a discussion in detail will surely help you. The archiving does seems to be tricky process but once you set the process right its not that difficult. Thanks, Vikrant From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz [shafq...@yahoo.com] Sent: Tuesday, June 18, 2013 7:08 AM To: arslist@ARSLIST.ORG Subject: Archiving ITSM data ** Hi All I am looking at archiving ITSM data. Has anyone got any stratagies or can reccomend either some method or any apps that can be purchased. Many thanks for your help in advance. Shafqat Ayaz _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Really dumb question re Java.
On 6/18/13, Rajiv Gopal leeprincera...@gmail.com wrote: Hi Lisa, There is no question of compatibility, but we are encountering Encryption issue after upgrading our Java. So would say just to check the same. Oh that's very useful, thanks. Which JVM version if I may ask? Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Really dumb question re Java.
On 6/18/13, Rajiv Gopal leeprincera...@gmail.com wrote: Hi Lisa, There is no question of compatibility, but we are encountering Encryption issue after upgrading our Java. So would say just to check the same. Oh that's very useful, thanks. Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Archiving ITSM data
Thanks Vikrant. I will touch base off-line. Shafqat Ayaz From: Kulkarni, Vikrant vkulka...@columnit.com To: arslist@ARSLIST.ORG Sent: Tuesday, June 18, 2013 2:15 PM Subject: Re: Archiving ITSM data ** hi, Recently I have completed one of such project and here is what I followed. 1) Create a new archving server with same AR/ITSM/SRM/SLM version as you production. This server will hold your archived data for reporting purpose. 2) Classify the forms on you production system as Foundation forms and Transaction forms. 3) Set up DSO between your production server and your archiving server. It works well its been more than 4 months the customer has not faced any issue. 4) Set up real time DSO for all the foundation and transaction forms from production to arhiving server. 5) Use RRR|Chive (the best tool for data transfer) to move data between production to archiving server. 6) Once that is done. Think about data deletion policy what we have implemented is that foundation data will be residing on both the server all the time and will be synced real time but transaction forms data will be delete for records older than 13 months from production. 7) Again use RRR|Chive tool to delete records from production the advantage is that you can generate an arx file of the data deleted using this toll. Hence you will always have a back of what you deleted. This is just about it in a nutshell. If you would like to have a discussion in detail will surely help you. The archiving does seems to be tricky process but once you set the process right its not that difficult. Thanks, Vikrant From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz [shafq...@yahoo.com] Sent: Tuesday, June 18, 2013 7:08 AM To: arslist@ARSLIST.ORG Subject: Archiving ITSM data ** Hi All I am looking at archiving ITSM data. Has anyone got any stratagies or can reccomend either some method or any apps that can be purchased. Many thanks for your help in advance. Shafqat Ayaz _ARSlist: Where the Answers Are and have been for 20 years__ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Issue in Mapping SRD's
Hello All, We are facing an issue while Remapping SRD's. Scenario: We have to remap few SRD's such that the Service Request question-answers flow down till the Work Orders. These SRD's have common AOT (same or different PDT's). What we have done : 1. We have taken all the SRD's offline which are related to the AOT. 2. Added the Required fields in the AOT. 3. Now for some of the SRD's (not all) when we go to SRD and click on the mappings, we do not find the fields which we have added in the AOT (Step 2). Can you please let me know what could be the reason for this behavior? Thanks and Regards, Rajesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issue in Mapping SRD's
You have to create variables for the newly added fields in the PDT. In the SRD, you map to variables in the PDT, not the AOT. Sent from my iPhone On Jun 18, 2013, at 12:30 PM, Rajesh Shinde rajesh.shinde...@gmail.com wrote: Hello All, We are facing an issue while Remapping SRD's. Scenario: We have to remap few SRD's such that the Service Request question-answers flow down till the Work Orders. These SRD's have common AOT (same or different PDT's). What we have done : 1. We have taken all the SRD's offline which are related to the AOT. 2. Added the Required fields in the AOT. 3. Now for some of the SRD's (not all) when we go to SRD and click on the mappings, we do not find the fields which we have added in the AOT (Step 2). Can you please let me know what could be the reason for this behavior? Thanks and Regards, Rajesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issue in Mapping SRD's
Hi Rajesh, 1. You need to map the required fields of AOT with the variables defined in PDT . 2. Then clear and re-select the PDT in SRD and complete the variables mapping. Thanks, Ashish. Hello All, We are facing an issue while Remapping SRD's. Scenario: We have to remap few SRD's such that the Service Request question-answers flow down till the Work Orders. These SRD's have common AOT (same or different PDT's). What we have done : 1. We have taken all the SRD's offline which are related to the AOT. 2. Added the Required fields in the AOT. 3. Now for some of the SRD's (not all) when we go to SRD and click on the mappings, we do not find the fields which we have added in the AOT (Step 2). Can you please let me know what could be the reason for this behavior? Thanks and Regards, Rajesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
LAN Endpoint, NICs Remove?
Hi All, For performance reasons, our Manager is talking about removing all the NIC device CIs info from the CMDB because there are 130,000 NIC CIs that we loaded into the CMDB from another repository. The NIC info we are discovering includes attributes such as: Default Gateway, DHCP Server, DNS domain, IP Address, MAC address, IP Subnets, DHCP Enabled (yes/no), Host Name, IP Enabled, product classification, etc.. Remedy is being used for incident management, change management, asset management, BSM, Analytics, configuration management, SRM, etc… This is still a relatively new implementation and has not matured. I need to communicate the value of keeping this NIC CI data or the value of removing this data. Does anyone have any suggestions? The Manager was asking “Why do we need to see the MAC address/IP Address in Remedy? What value is this for support or our business? – I can go to another system if I need this MAC/IP address. How does this help?” The next step would be to stop discovering NICs /network devices from ADDM also. No one has introduced Remedy to the Network team. The server team has not really been educated on the Remedy tool either. The tool has been mainly used for submitting tickets for incident/change. I explained many points of why we need this data. However I would like to know your thoughts. How is this network data critical/valuable to our business? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issue in Mapping SRD's
Hi, As mentioned by others, you need to re-select the PDT for the new values to be exposed back to the SRD. This however leads on to the pain of having to re-map the whole SRD Questions PDT Variables. I have created a small customisation to aid in the re-mapping where you can save the current values (in Notepad or similar) and paste back in the old mappings - still some manual work but less that re-mapping the full SRD if you have large concatenations on the mappings. http://www.missingpiecessoftware.com/site-map/articles/76-srd-quick-edit Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Shinde Sent: 18 June 2013 17:31 To: arslist@ARSLIST.ORG Subject: Issue in Mapping SRD's Hello All, We are facing an issue while Remapping SRD's. Scenario: We have to remap few SRD's such that the Service Request question-answers flow down till the Work Orders. These SRD's have common AOT (same or different PDT's). What we have done : 1. We have taken all the SRD's offline which are related to the AOT. 2. Added the Required fields in the AOT. 3. Now for some of the SRD's (not all) when we go to SRD and click on the mappings, we do not find the fields which we have added in the AOT (Step 2). Can you please let me know what could be the reason for this behavior? Thanks and Regards, Rajesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Really dumb question re Java.
If you aren't touching java on the server I doubt you'll notice any difference. What you have to watch out for on the client side is browser compatibility for plugins people might use. Nothing that is 'Remedy' related gets installed that way for a reason as far as I know. When you upgrade on your servers there are all sorts of little ways to get caught by surprise that depend on how creative you got when java was first installed and whether your secondary tools installed their own copies of a JVM. If you've kept track of it all and kept your design clean, it is easy to upgrade on the server. If not... enjoy. 8) -al -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Singh Sent: Tuesday, June 18, 2013 1:04 AM To: arslist@ARSLIST.ORG Subject: Really dumb question re Java. One of my bosses asked to ensure the rollout of Java 7.21 was compatible with Remedy. I personally can't think of any reason the Java VM would matter in the case of Remedy (with the exception of Analytics) - am I missing a portion of Remedy proper that uses *any* client-side Java? Surely the point of Tomcat is to do all the Java server side. Can anybody confirm? Kind Regards, Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: LAN Endpoint, NICs Remove?
Some monitoring and logging tools report issues they spot by IP addresses. What your CI's let you do is start at that point and then look at the tree of related CI's to see what is behind the IP. If you've populated the CMDB well enough, you could know servers and apps and affected user groups quickly. If you remove your IP endpoints, you'll have to manually look them up to find the server and then return to the CMDB to see the tree again. If 130K CI's are causing performance issues, it is probably because of the way they are being used rather than their existence in the CMDB. Look to how they are presented to the user. Is someone doing a query that returns them all? Is the UI used too crude to allow chunking or a narrowing of a search? -al -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Tuesday, June 18, 2013 10:05 AM To: arslist@ARSLIST.ORG Subject: LAN Endpoint, NICs Remove? ** Hi All, For performance reasons, our Manager is talking about removing all the NIC device CIs info from the CMDB because there are 130,000 NIC CIs that we loaded into the CMDB from another repository. The NIC info we are discovering includes attributes such as: Default Gateway, DHCP Server, DNS domain, IP Address, MAC address, IP Subnets, DHCP Enabled (yes/no), Host Name, IP Enabled, product classification, etc.. Remedy is being used for incident management, change management, asset management, BSM, Analytics, configuration management, SRM, etc… This is still a relatively new implementation and has not matured. I need to communicate the value of keeping this NIC CI data or the value of removing this data. Does anyone have any suggestions? The Manager was asking “Why do we need to see the MAC address/IP Address in Remedy? What value is this for support or our business? – I can go to another system if I need this MAC/IP address. How does this help?” The next step would be to stop discovering NICs /network devices from ADDM also. No one has introduced Remedy to the Network team. The server team has not really been educated on the Remedy tool either. The tool has been mainly used for submitting tickets for incident/change. I explained many points of why we need this data. However I would like to know your thoughts. How is this network data critical/valuable to our business? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Fwd: LAN Endpoint, NICs Remove?
Hi, I explained that the NIC is connected to the computer, the switch, the network router perhaps, the T1, the LAN segments, etc... allowing us to assess the impact for an outage, upgrade, etc... This did not seem to matter. I need to be able to communicate the value in user-friendly terms. I was asked if there was any documentation to show this relationship and the importance of the NIC info. Is there any documentation on the BMC website that would illustrate how this is valuable for the business? * Some monitoring and logging tools report issues they spot by IP addresses. What your CI's let you do is start at that point and then look at the tree of related CI's to see what is behind the IP. If you've populated the CMDB well enough, you could know servers and apps and affected user groups quickly. If you remove your IP endpoints, you'll have to manually look them up to find the server and then return to the CMDB to see the tree again. If 130K CI's are causing performance issues, it is probably because of the way they are being used rather than their existence in the CMDB. Look to how they are presented to the user. Is someone doing a query that returns them all? Is the UI used too crude to allow chunking or a narrowing of a search? -al From: tekkyto...@aol.com To: ARSLIST@ARSLIST.ORG Sent: 6/18/2013 1:04:33 P.M. Eastern Daylight Time Subj: LAN Endpoint, NICs Remove? Hi All, For performance reasons, our Manager is talking about removing all the NIC device CIs info from the CMDB because there are 130,000 NIC CIs that we loaded into the CMDB from another repository. The NIC info we are discovering includes attributes such as: Default Gateway, DHCP Server, DNS domain, IP Address, MAC address, IP Subnets, DHCP Enabled (yes/no), Host Name, IP Enabled, product classification, etc.. Remedy is being used for incident management, change management, asset management, BSM, Analytics, configuration management, SRM, etc… This is still a relatively new implementation and has not matured. I need to communicate the value of keeping this NIC CI data or the value of removing this data. Does anyone have any suggestions? The Manager was asking “Why do we need to see the MAC address/IP Address in Remedy? What value is this for support or our business? – I can go to another system if I need this MAC/IP address. How does this help?” The next step would be to stop discovering NICs /network devices from ADDM also. No one has introduced Remedy to the Network team. The server team has not really been educated on the Remedy tool either. The tool has been mainly used for submitting tickets for incident/change. I explained many points of why we need this data. However I would like to know your thoughts. How is this network data critical/valuable to our business? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: LAN Endpoint, NICs Remove?
I don't know of any BMC marketing material on it. Usually it is the customer testimony that does it for people... if they are willing to budge. I would be tempted to go to one of your people who is responsible for dealing with intrusion attempts coming across your web servers. Look in the logs they should be reviewing. Do you see targeted IP's or targeted servers? If those intrusions succeed, what services and service users are at risk? If the initial intrusion report references an IP, you really should be able to start your research effort from IP endpoints in your CMDB. Your network and/or firewall people are the ones who will probably care the most about this. IP CI's aren't just conveniences any more than street addresses are for snail mail. The links between IP endpoints and MAC address endpoints is something a network person will know. There IS a distinct possibility you won't need them directly in the CMDB because they probably have them in another system. If you have to flex on this, consider a federated approach. Let the data owners retain it where they want it, but arrange things so you can point to it all. If you operate in a very secure environment, the links between logical and physical network layers IS useful, but non-network people usually get lost in the details. -al -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Tuesday, June 18, 2013 12:38 PM To: arslist@ARSLIST.ORG Subject: Fwd: LAN Endpoint, NICs Remove? ** Hi, I explained that the NIC is connected to the computer, the switch, the network router perhaps, the T1, the LAN segments, etc... allowing us to assess the impact for an outage, upgrade, etc... This did not seem to matter. I need to be able to communicate the value in user-friendly terms. I was asked if there was any documentation to show this relationship and the importance of the NIC info. Is there any documentation on the BMC website that would illustrate how this is valuable for the business? * Some monitoring and logging tools report issues they spot by IP addresses. What your CI's let you do is start at that point and then look at the tree of related CI's to see what is behind the IP. If you've populated the CMDB well enough, you could know servers and apps and affected user groups quickly. If you remove your IP endpoints, you'll have to manually look them up to find the server and then return to the CMDB to see the tree again. If 130K CI's are causing performance issues, it is probably because of the way they are being used rather than their existence in the CMDB. Look to how they are presented to the user. Is someone doing a query that returns them all? Is the UI used too crude to allow chunking or a narrowing of a search? -al From: tekkyto...@aol.com To: ARSLIST@ARSLIST.ORG Sent: 6/18/2013 1:04:33 P.M. Eastern Daylight Time Subj: LAN Endpoint, NICs Remove? Hi All, For performance reasons, our Manager is talking about removing all the NIC device CIs info from the CMDB because there are 130,000 NIC CIs that we loaded into the CMDB from another repository. The NIC info we are discovering includes attributes such as: Default Gateway, DHCP Server, DNS domain, IP Address, MAC address, IP Subnets, DHCP Enabled (yes/no), Host Name, IP Enabled, product classification, etc.. Remedy is being used for incident management, change management, asset management, BSM, Analytics, configuration management, SRM, etc… This is still a relatively new implementation and has not matured. I need to communicate the value of keeping this NIC CI data or the value of removing this data. Does anyone have any suggestions? The Manager was asking “Why do we need to see the MAC address/IP Address in Remedy? What value is this for support or our business? – I can go to another system if I need this MAC/IP address. How does this help?” The next step would be to stop discovering NICs /network devices from ADDM also. No one has introduced Remedy to the Network team. The server team has not really been educated on the Remedy tool either. The tool has been mainly used for submitting tickets for incident/change. I explained many points of why we need this data. However I would like to know your thoughts. How is this network data critical/valuable to our business? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Add a column to a table
ARS 7.6.04 SP1 I am embarrassed to even ask this question but I have stared at this for hours with no luck. I am hoping it is just me overlooking the obvious. All I am trying to do is move the ID (z2TF_TaskTGRequestID – 10003036) column in front of the Name (z2TF_TaskTGName – 10006141) column on the Task table (z2TH_TasksTaskGroups – 10006140) on the Change form. However the buttons are greyed out on the table for me to add/remove columns or for me to move columns up/down. I am in Best Practice Customization mode. I have made an overlay of the CHG:Infrastructure Change form and of the Best Practice view and of the field, z2TH_TasksTaskGroups – 10006140. The table is looking at the join form TMS:AssocSummaryDataJoin. Just to be sure I also made an overlay of the base forms that make up the join form. What am I missing? Any help would be appreciated. Thanks Kevin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
RESOLVED: Add a column to a table
Never mindI didn't think the table existed in multiple views. I created an overlay on all views and it worked. From: kevin_l_shaf...@hotmail.com To: arslist@arslist.org Subject: Add a column to a table Date: Tue, 18 Jun 2013 14:59:11 -0500 ARS 7.6.04 SP1 I am embarrassed to even ask this question but I have stared at this for hours with no luck. I am hoping it is just me overlooking the obvious. All I am trying to do is move the ID (z2TF_TaskTGRequestID – 10003036) column in front of the Name (z2TF_TaskTGName – 10006141) column on the Task table (z2TH_TasksTaskGroups – 10006140) on the Change form. However the buttons are greyed out on the table for me to add/remove columns or for me to move columns up/down. I am in Best Practice Customization mode. I have made an overlay of the CHG:Infrastructure Change form and of the Best Practice view and of the field, z2TH_TasksTaskGroups – 10006140. The table is looking at the join form TMS:AssocSummaryDataJoin. Just to be sure I also made an overlay of the base forms that make up the join form. What am I missing? Any help would be appreciated. Thanks Kevin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add a column to a table
Kevin, I'm not sure what you are missing. The only overlay you need is Form, View, Fieldin this case I'm not sure if you need to overlay the column in question but you don't need any overlays not on this form...so you don't need the source form that the table is based off of, nor any of the parent forms for the join. On Tue, Jun 18, 2013 at 1:59 PM, Kevin Shaffer kevin_l_shaf...@hotmail.comwrote: ** ARS 7.6.04 SP1 ** I am embarrassed to even ask this question but I have stared at this for hours with no luck. I am hoping it is just me overlooking the obvious. All I am trying to do is move the ID (z2TF_TaskTGRequestID – 10003036) column in front of the Name (z2TF_TaskTGName – 10006141) column on the Task table (z2TH_TasksTaskGroups – 10006140) on the Change form. However the buttons are greyed out on the table for me to add/remove columns or for me to move columns up/down. I am in Best Practice Customization mode. I have made an overlay of the CHG:Infrastructure Change form and of the Best Practice view and of the field, z2TH_TasksTaskGroups – 10006140. The table is looking at the join form TMS:AssocSummaryDataJoin. Just to be sure I also made an overlay of the base forms that make up the join form. What am I missing? Any help would be appreciated. Thanks Kevin _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: LAN Endpoint, NICs Remove?
If you are planning on modeling all the way down to the NIC/IP level there is probably value in keeping them. We had this discussion and decided to stop importing them and their relationships to hosts. Which brings up another discussion: For every CI there is at least one relationship CI that ties them together. Once you start multiplying them, you may find that you have closer to 500,000 CIs. You can still discover them with ADDM, just don’t sync them with the CMDB. AS stated earlier … if you are having performance issues with a couple of thousand CIs there may be bigger issues. Remedy is scalable to hundreds of millions of CIs as long as it is architected correctly. Are you running a separate database server? Are you running server group with distributed processes? .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Tuesday, June 18, 2013 12:05 PM To: arslist@ARSLIST.ORG Subject: LAN Endpoint, NICs Remove? ** Hi All, For performance reasons, our Manager is talking about removing all the NIC device CIs info from the CMDB because there are 130,000 NIC CIs that we loaded into the CMDB from another repository. The NIC info we are discovering includes attributes such as: Default Gateway, DHCP Server, DNS domain, IP Address, MAC address, IP Subnets, DHCP Enabled (yes/no), Host Name, IP Enabled, product classification, etc.. Remedy is being used for incident management, change management, asset management, BSM, Analytics, configuration management, SRM, etc… This is still a relatively new implementation and has not matured. I need to communicate the value of keeping this NIC CI data or the value of removing this data. Does anyone have any suggestions? The Manager was asking “Why do we need to see the MAC address/IP Address in Remedy? What value is this for support or our business? – I can go to another system if I need this MAC/IP address. How does this help?” The next step would be to stop discovering NICs /network devices from ADDM also. No one has introduced Remedy to the Network team. The server team has not really been educated on the Remedy tool either. The tool has been mainly used for submitting tickets for incident/change. I explained many points of why we need this data. However I would like to know your thoughts. How is this network data critical/valuable to our business? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Strange create date behavior
Not sure about IncidentID but for RequestID I think it is due to Next Request ID block size. This is my understanding that the blocks are allocated at the server level or the thread level and stored in memory. So depending upon which thread/server gets the api call to create entry, a requestID from the corresponding block will be used causing out of synch with db times. On Monday, June 17, 2013 12:57:28 PM UTC-7, Remedy_Mark wrote: ** HI All, I have two ARS server in a server group and one database server. I have incidents being created from a web service and an email template. Both types of requests are processed through the IncidentInterface_Create form. The Incident Number and the Entry ID are sequences in the same order but the Submit Date is not as shown below. There were about 120 incidents created in a span of two minutes and I wouldn’t think it would matter. Only thing I could think my be the cause is the time on the two AR Servers are not in sync. Has anyone seen this before? Incident #INC00017563, db record id INC00015438 Create Date 6/17/2013 1:30PM Incident #INC00017771, db record id INC00015557 Create Date 6/17/2013 1:28PMl ARS 7.6.04 SP3 Oracle 11. Thanks Mark *Mark Brittain* Remedy Developer ITILv3 Foundation *NaviSite – **A Time Warner Cable Company*** mbritt...@navisite.com javascript: Office: 315-453-2912 x5335 Mobile: 315-882.5360 [image: email-Logo-031813] -- This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Error during processing : ARERR [9241] Cannot create report directory
Have been performing an upgrade from an unpatched version of 7.6.04 to 7.6.04 SP4. Having updated the mid tiers servers we get the following error message when trying to run a report. Error during processing : ARERR [9241] Cannot create report directory /appl/BMC/ARSystem/midtier/reports/m11c23c11b16/A7E119CEC92161AB274B350726B50426. Please see your administrator. Tis is all on a linux setup. Have ensured the correct owner and group are specified for the mid tier servers directory paths. Have also set permissions to allow full access. Cannot see any java out of memory errors that maybe impacting the reports being generated. Anyone got any ideas? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issue in Mapping SRD's
Hello All, Applogoes for the confustion. I am using SRM 2.2.00. When i click on the Process Template Mapping button in the SRD form,I do not see the Fields in the Fullfilment Application fields table for the Fullfilmant template.(Though I have added the Target data in the AOT) Regards, Rajesh On 6/18/13, Carl Wilson carlbwil...@gmail.com wrote: Hi, As mentioned by others, you need to re-select the PDT for the new values to be exposed back to the SRD. This however leads on to the pain of having to re-map the whole SRD Questions PDT Variables. I have created a small customisation to aid in the re-mapping where you can save the current values (in Notepad or similar) and paste back in the old mappings - still some manual work but less that re-mapping the full SRD if you have large concatenations on the mappings. http://www.missingpiecessoftware.com/site-map/articles/76-srd-quick-edit Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Shinde Sent: 18 June 2013 17:31 To: arslist@ARSLIST.ORG Subject: Issue in Mapping SRD's Hello All, We are facing an issue while Remapping SRD's. Scenario: We have to remap few SRD's such that the Service Request question-answers flow down till the Work Orders. These SRD's have common AOT (same or different PDT's). What we have done : 1. We have taken all the SRD's offline which are related to the AOT. 2. Added the Required fields in the AOT. 3. Now for some of the SRD's (not all) when we go to SRD and click on the mappings, we do not find the fields which we have added in the AOT (Step 2). Can you please let me know what could be the reason for this behavior? Thanks and Regards, Rajesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
plug-in BMC.FILTERAPI.NORM.ENGINE timeout ARERR 9940
Hi All, I am facing the timeout issue when i am trying to save a SRD. Below are the logs. API TID: 000648 RPC ID: 003279 Queue: Fast Client-RPC: 390620USER: Remedy Application Service Overlay-Group: 1 /* Tue Jun 18 2013 15:31:35.7940 */-VER OK API TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: Remedy Application Service Overlay-Group: 1 /* Tue Jun 18 2013 15:31:35.7980 */+CMI CMDBCreateMultipleInstances -- -- from CMDB Engine (protocol 20) at IP address 10.2.206.113 // :q:0.0s API TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: Remedy Application Service Overlay-Group: 1 /* Tue Jun 18 2013 15:31:35.7980 */+SVE ARServiceEntry -- schema CMDB:BulkAPIProcessing entryId NULL from CMDB Engine (protocol 20) at IP address 10.2.206.113 // :q:0.0s API TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 /* Tue Jun 18 2013 15:34:35.7800 */DEBUG INFO: plug-in BMC.FILTERAPI.NORM.ENGINE v4 proc 13 to MMKNDREMAPPDEV:9555 timeout (used 180 of 180 s) API TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 /* Tue Jun 18 2013 15:34:35.7850 */-SVE FAIL ARERROR: 9940 API TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: Remedy Application Service-- Impersonated by Remedy Application Service -- Overlay-Group: 1 /* Tue Jun 18 2013 15:34:35.7850 */-CMI FAIL - Error: 9940 API TID: 000648 RPC ID: 003281 Queue: Fast Client-RPC: 390620USER: Remedy Application Service Overlay-Group: 1 /* Tue Jun 18 2013 15:34:35.7850 */+GLEWF ARGetListEntryWithFields -- schema BMC.CORE.CONFIG:BMC_Dataset from Normalization Engine (protocol 20) at IP address 10.2.206.113 // :q:180.0s API TID: 000648 RPC ID: 003281 Queue: Fast Client-RPC: 390620USER: Remedy Application Service Overlay-Group: 1 /* Tue Jun 18 2013 15:34:35.7930 */-GLEWFOK In ar.cfg the parameter CMDB-Inline-Normalization is set to T. When i change it to F the SRD gets saved. Thanks and Regards, Sagar Valse ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: plug-in BMC.FILTERAPI.NORM.ENGINE timeout ARERR 9940
Do you see any error in nePluginServer.log? Is that plugin running? Regards, Rahul From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sagar Valse Sent: Wednesday, 19 June 2013 10:13 AM To: arslist@ARSLIST.ORG Subject: plug-in BMC.FILTERAPI.NORM.ENGINE timeout ARERR 9940 ** Hi All, I am facing the timeout issue when i am trying to save a SRD. Below are the logs. API TID: 000648 RPC ID: 003279 Queue: Fast Client-RPC: 390620USER: Remedy Application Service Overlay-Group: 1 /* Tue Jun 18 2013 15:31:35.7940 */-VER OK API TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: Remedy Application Service Overlay-Group: 1 /* Tue Jun 18 2013 15:31:35.7980 */+CMI CMDBCreateMultipleInstances -- -- from CMDB Engine (protocol 20) at IP address 10.2.206.113 // :q:0.0s API TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: Remedy Application Service Overlay-Group: 1 /* Tue Jun 18 2013 15:31:35.7980 */+SVE ARServiceEntry -- schema CMDB:BulkAPIProcessing entryId NULL from CMDB Engine (protocol 20) at IP address 10.2.206.113 // :q:0.0s API TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 /* Tue Jun 18 2013 15:34:35.7800 */DEBUG INFO: plug-in BMC.FILTERAPI.NORM.ENGINE v4 proc 13 to MMKNDREMAPPDEV:9555 timeout (used 180 of 180 s) API TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: MARAKE-CONT-- Impersonated by Remedy Application Service -- Overlay-Group: 1 /* Tue Jun 18 2013 15:34:35.7850 */-SVE FAIL ARERROR: 9940 API TID: 000648 RPC ID: 003280 Queue: Fast Client-RPC: 390696USER: Remedy Application Service-- Impersonated by Remedy Application Service -- Overlay-Group: 1 /* Tue Jun 18 2013 15:34:35.7850 */-CMI FAIL - Error: 9940 API TID: 000648 RPC ID: 003281 Queue: Fast Client-RPC: 390620USER: Remedy Application Service Overlay-Group: 1 /* Tue Jun 18 2013 15:34:35.7850 */+GLEWF ARGetListEntryWithFields -- schema BMC.CORE.CONFIG:BMC_Dataset from Normalization Engine (protocol 20) at IP address 10.2.206.113 // :q:180.0s API TID: 000648 RPC ID: 003281 Queue: Fast Client-RPC: 390620USER: Remedy Application Service Overlay-Group: 1 /* Tue Jun 18 2013 15:34:35.7930 */-GLEWF OK In ar.cfg the parameter CMDB-Inline-Normalization is set to T. When i change it to F the SRD gets saved. Thanks and Regards, Sagar Valse _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
