Re: Data is not getting displayed in Flashboard

[Dinesh Kumar]

Hi All,

Did any one faced this kind of issues in flashboard ?

Thanks,
Dinesh kumar.


On Wed, Mar 19, 2014 at 10:44 PM, Dinesh Kumar  wrote:

> Hi All,
>
> We are not getting any data displayed in the flash board , when i try to
> see what variable is set into that particular flashboard i found active
> variable is missing. Can you please help me fix this issue. Please find the
> attached screen shot.
>
>
>
> Thanks,
>
> Dinesh kumar.
>

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Re: $LASTCOUNT$ keyword is not expanded when default values are set

[Joe D'Souza]

I think it will be a lot more easier if you try to explain what exactly you
want to do rather than dabble with how $LASTCOUNT$ works. Maybe you are
trying to use it in the wrong context.

Explain what functionality you wish to develop and lets go from there. Using
$LASTCOUNT$ to set as a default value to a field on form open WILL NEVER
WORK without a search happening on the same transaction. Lets leave that at
that and start from what you are attempting to develop.

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety
Sent: Thursday, March 20, 2014 3:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: $LASTCOUNT$ keyword is not expanded when default values are set

If I set a default values for a fields and perform a search to evaluate
$LASTCOUNT$ keyword, will it work?

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Re: $LASTCOUNT$ keyword is not expanded when default values are set

[Sweety]

Thanks LJ, its clear to me now :)

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Re: Weird behavior of Mid Tiers

[Sweety]

Default web path is http://devServer:8080/arsys

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Re: $LASTCOUNT$ keyword is not expanded when default values are set

[LJ LongWing]

Sweety,
Joe told you that the only time $LASTCOUNT$ is populated is when you
perform a search.does setting a default value cause a search?...no,
then the answer is No.


On Thu, Mar 20, 2014 at 1:44 PM, Sweety  wrote:

> If I set a default values for a fields and perform a search to evaluate
> $LASTCOUNT$ keyword, will it work?
>
>
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Re: Weird behavior of Mid Tiers

[Hennigan, Sandra]

Sweety,

Because of the different environments, do you need the fully qualified server 
name for DEV?

Check the DEV AR System Administration Console > General > Server Information > 
Advanced > Default Web Path. What is listed for the Default Web Path?


Thank you,

Sandra Hennigan
Remedy Developer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety
Sent: Thursday, March 20, 2014 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Weird behavior of Mid Tiers

Hi List,

We have different enviornments for remedy(Prod, dev and UAT). Each enviornment 
have their own mid tier servers installed.

Now issue here is;

when I hit the user http://Pordserver:8080/arsys =>> Works fine and opens mid 
tier URL

when I hit the user http://UATserver:8080/arsys =>> Works fine and opens mid 
tier URL

when I hit the user http://Devserver:8080/arsys =>> nothing happens, page shows 
nothing.

Why is it?

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Re: Weird behavior of Mid Tiers

[Sweety]

Hi,

I have flushed mid tier cache and cleared browser cache also. Its happening for 
all users.
Server is up and running. Users can access server from user tool.

When I supply the entire URL http://devServer:8080/arsys/shared/login.jsp then 
it works fine but same does not work when I supply http://devServer:8080/arsys.

URL should explan by its own when I provide http://devServer:8080/arsys like 
other server.

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Re: Weird behavior of Mid Tiers

[Warren R. Baltimore II]

Sweety,

You need to provide a bit more information I'm afraid  Have you checked
to make sure the server is up and running?  Have you flushed your cache on
both the server and in IE?  Have you checked your logs to see if you are
even hitting the mid tier?  There could be all sorts of reasons this isn't
working.

On Thu, Mar 20, 2014 at 3:42 PM, Sweety  wrote:

> Hi List,
>
> We have different enviornments for remedy(Prod, dev and UAT). Each
> enviornment have their own mid tier servers installed.
>
> Now issue here is;
>
> when I hit the user 
> http://Pordserver:8080/arsys=>> Works fine and 
> opens mid tier URL
>
> when I hit the user 
> http://UATserver:8080/arsys=>> Works fine and 
> opens mid tier URL
>
> when I hit the user 
> http://Devserver:8080/arsys=>> nothing happens, 
> page shows nothing.
>
> Why is it?
>
>
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>



-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: $LASTCOUNT$ keyword is not expanded when default values are set

[Sweety]

If I set a default values for a fields and perform a search to evaluate 
$LASTCOUNT$ keyword, will it work?

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Weird behavior of Mid Tiers

[Sweety]

Hi List,

We have different enviornments for remedy(Prod, dev and UAT). Each enviornment 
have their own mid tier servers installed.

Now issue here is;

when I hit the user http://Pordserver:8080/arsys =>> Works fine and opens mid 
tier URL

when I hit the user http://UATserver:8080/arsys =>> Works fine and opens mid 
tier URL

when I hit the user http://Devserver:8080/arsys =>> nothing happens, page shows 
nothing.

Why is it?

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Re: $NULL$ = $NULL$?

[SUBSCRIBE arslist Sweety]

$NULL$ = $NULL$ always eveluates to true. Its very simple and similar to 1=1.

Put this in advanced qualification; you will get all the records for the search.

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Re: $NULL$ = $NULL$?

[Joe D'Souza]

That's a good explanation to it.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge
Sent: Thursday, March 20, 2014 12:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: $NULL$ = $NULL$?

 

** 

This looks like it might be generated workflow.  If so, whatever generated
it might normally have a field it would put in place of one side of the
relation (normally resulting in 'Some Field' = $NULL$), but for whatever
reason in these cases it didn't have such a field so harmlessly substituted
$NULL$.

 

-charlie

 

On Thu, Mar 20, 2014 at 9:08 AM, Joe D'Souza  wrote:

It shouldn't harm anything as the system will evaluate it like 1=1 and
return TRUE always on that part of the qualification.

At worst it would just require a tiny extra micro millisecond to process
that part while evaluating the qualification :-)

Cheers

Joe



-Original Message-
From: Action Request System discussion list(ARSList)

[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS

Sent: Thursday, March 20, 2014 12:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: $NULL$ = $NULL$?

They have this as the Run If Qualification on 4 escalations.

Thanks so much, it looked like a mistake to me, but doesn't look like
it's harming anything.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, March 20, 2014 11:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: $NULL$ = $NULL$?

**

I'm guessing its another way to write something that is always TRUE. But
even if that is what it is, it does not make sense why its needed.



If that part of the qualification always returns T, we can have two
possibilities

T AND T = T which would have been T anyway.

F AND T = F which would have been F anyway.



So I would think its just some sort of a fat finger during development
that never got noticed because it worked as it was supposed to anyway.



Joe





From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
INFORMATION OPERATIONS
Sent: Thursday, March 20, 2014 11:52 AM
To: arslist@ARSLIST.ORG
Subject: $NULL$ = $NULL$?



We got a hotfix from BMC and the Run If Qualification is:
('AssetClassId' = "BMC_COMPUTERSYSTEM") AND ($NULL$ = $NULL$)



What does $NULL$ = $NULL$ do?



Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717)   770-6437

Cell Phone: (717)   602-9460

lisa.ke...@devtechnology.com





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Re: $NULL$ = $NULL$?

[Charlie Lotridge]

This looks like it might be generated workflow.  If so, whatever generated
it might normally have a field it would put in place of one side of the
relation (normally resulting in 'Some Field' = $NULL$), but for whatever
reason in these cases it didn't have such a field so harmlessly substituted
$NULL$.

-charlie


On Thu, Mar 20, 2014 at 9:08 AM, Joe D'Souza  wrote:

> It shouldn't harm anything as the system will evaluate it like 1=1 and
> return TRUE always on that part of the qualification.
>
> At worst it would just require a tiny extra micro millisecond to process
> that part while evaluating the qualification :-)
>
> Cheers
>
> Joe
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
> INFORMATION
> OPERATIONS
> Sent: Thursday, March 20, 2014 12:02 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: $NULL$ = $NULL$?
>
> They have this as the Run If Qualification on 4 escalations.
>
> Thanks so much, it looked like a mistake to me, but doesn't look like
> it's harming anything.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
> Sent: Thursday, March 20, 2014 11:59 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: $NULL$ = $NULL$?
>
> **
>
> I'm guessing its another way to write something that is always TRUE. But
> even if that is what it is, it does not make sense why its needed.
>
>
>
> If that part of the qualification always returns T, we can have two
> possibilities
>
> T AND T = T which would have been T anyway.
>
> F AND T = F which would have been F anyway.
>
>
>
> So I would think its just some sort of a fat finger during development
> that never got noticed because it worked as it was supposed to anyway.
>
>
>
> Joe
>
>
>
> 
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
> INFORMATION OPERATIONS
> Sent: Thursday, March 20, 2014 11:52 AM
> To: arslist@ARSLIST.ORG
> Subject: $NULL$ = $NULL$?
>
>
>
> We got a hotfix from BMC and the Run If Qualification is:
> ('AssetClassId' = "BMC_COMPUTERSYSTEM") AND ($NULL$ = $NULL$)
>
>
>
> What does $NULL$ = $NULL$ do?
>
>
>
> Lisa Kemes
>
> Remedy Consultant
>
> Dev Technology Group
>
> DLA Office: (717) 770-6437
>
> Cell Phone: (717) 602-9460
>
> lisa.ke...@devtechnology.com
>
>
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
> "Where the Answers Are" and have been for 20 years_
>
>
> 
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>
>
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Re: $NULL$ = $NULL$?

[Joe D'Souza]

It shouldn't harm anything as the system will evaluate it like 1=1 and
return TRUE always on that part of the qualification.

At worst it would just require a tiny extra micro millisecond to process
that part while evaluating the qualification :-)

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS
Sent: Thursday, March 20, 2014 12:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: $NULL$ = $NULL$?

They have this as the Run If Qualification on 4 escalations.  

Thanks so much, it looked like a mistake to me, but doesn't look like
it's harming anything.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, March 20, 2014 11:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: $NULL$ = $NULL$?

** 

I'm guessing its another way to write something that is always TRUE. But
even if that is what it is, it does not make sense why its needed.

 

If that part of the qualification always returns T, we can have two
possibilities

T AND T = T which would have been T anyway.

F AND T = F which would have been F anyway.

 

So I would think its just some sort of a fat finger during development
that never got noticed because it worked as it was supposed to anyway.

 

Joe

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
INFORMATION OPERATIONS
Sent: Thursday, March 20, 2014 11:52 AM
To: arslist@ARSLIST.ORG
Subject: $NULL$ = $NULL$?

 

We got a hotfix from BMC and the Run If Qualification is:
('AssetClassId' = "BMC_COMPUTERSYSTEM") AND ($NULL$ = $NULL$)

 

What does $NULL$ = $NULL$ do?

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-9460

lisa.ke...@devtechnology.com

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
"Where the Answers Are" and have been for 20 years_


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Re: Web Service Insert error

[Joe D'Souza]

What version are you on?

 

I was on 7.6.04 on which I am quite certain it wasn't working that way. I
was wishing it would have been designed to work that way and treat that
error as a data string returned.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, March 20, 2014 11:55 AM
To: arslist@ARSLIST.ORG
Subject: Re: Web Service Insert error

 

I see the error from the Filter in the Fault String 

 

Say I create a new form "FormA".  Standard Fields only.   

I create a filter on FormA that fires on Submit.  Run-If of 'Short
Description' != "My Special Text".  Error Action; Error Num = 123456,  Error
Text = "You typed bad data".   

I create a Web Service on FormA.   

 

Using SoapUI if I call the Create operation and pass in "JUNK JUNK JUNK" for
the Short Description I see my filter's error number and text in the Soap
Fault.   

http://schemas.xmlsoap.org/soap/envelope/";   

 xmlns:xsd="http://www.w3.org/2001/XMLSchema";   

 xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>   

  

 

 soapenv:Server.userException   

 ERROR (123456): ; You typed bad data   



http://xml.apache.org/axis/";>mywebserver   



 

  

   

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, March 20, 2014 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Web Service Insert error

 

** 

You could get an error on soapUI if you encounter a filter validation error
from workflow. I have had that happen.

 

Unfortunately soapUI displays the error that is returned by the WS plugin.
So it appears like it's a WS error when it actually isn't.  It's one of the
things I had wished when I got that error, that the plugin should have
displayed the validation message from the filter rather than make it look
like something went wrong with the WS processing. Unfortunately that is not
the case.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, March 20, 2014 11:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Web Service Insert error

 

Since I think you said it bombs even when trying from SoapUI then you can
eliminate the custom 7.1 system completely from the debugging.  To verify
you can look at the armidtier.log file on the Web Service Mid-Tier and see
the XML being passed in.

 

If you are logging to file I would stop and restart all log files on the
host 7.6 system and re-run the test to get the error.  Then I look in the
SQL log file for the Insert (or Update) that failed.  That will give you the
form (T table) which you are pushing to.  You should then be able to find
the Push in the filter logs.

 

Now if the error is happening on a child form (due to having a complex XML
that creates parent and child records), and not from a Filter push action,
things get trickier (Think of the Order and detail line items example.  The
detailed line items are what I am calling child records).  Unfortunately the
insert into the child records is only logged in the SQL log.   I believe you
said another developer used the child Short Description to hold a key to get
back to the parent record.  Is the mapping to the child Short Description
the Request ID of the parent or another field in the Parent?  

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, March 19, 2014 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Web Service Insert error

 

** 

Thanks, Joe, I had forgotten about that file.

I dug through it with renewed hope this morning, but it says pretty much the
same thing the Filter log said.  The Web Service bombs because of the null
field, but the last transaction above the error shows a value in the field.
I can verify that the field in question is being populated right up until
the WS is fired, and that the mapping on the WS Create operation maps the
field from the last place it was populated into the staging form on the
destination server.

I still have no idea what process is nulling the value from the field.  :-/
Stepping through the process...again...

Rick

 

-Original Message-
On Mon, Mar 17, 2014 at 11:40 PM, Joe D'Souza  wrote:

** 

Rick,

 

The verbiage of the error "Error encountered while executing a Web Service"
suggests it is not a problem at the Filter. The Filter for the most part
should be fine, it is the Web Service plugin that is hating something.

 

Which specific log file are you looking at? You have to look at the AR Java
plugin log (the file that cannot be turned off). I cannot recall offhand the
exact name of the file, but it looks something like arjavaplugin.log. That
file contains a trace of every Web Service transaction that happens, be it a
success or failure.

Re: $NULL$ = $NULL$?

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

They have this as the Run If Qualification on 4 escalations.  

Thanks so much, it looked like a mistake to me, but doesn't look like
it's harming anything.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, March 20, 2014 11:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: $NULL$ = $NULL$?

** 

I'm guessing its another way to write something that is always TRUE. But
even if that is what it is, it does not make sense why its needed.

 

If that part of the qualification always returns T, we can have two
possibilities

T AND T = T which would have been T anyway.

F AND T = F which would have been F anyway.

 

So I would think its just some sort of a fat finger during development
that never got noticed because it worked as it was supposed to anyway.

 

Joe

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR
INFORMATION OPERATIONS
Sent: Thursday, March 20, 2014 11:52 AM
To: arslist@ARSLIST.ORG
Subject: $NULL$ = $NULL$?

 

We got a hotfix from BMC and the Run If Qualification is:
('AssetClassId' = "BMC_COMPUTERSYSTEM") AND ($NULL$ = $NULL$)

 

What does $NULL$ = $NULL$ do?

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-9460

lisa.ke...@devtechnology.com

 

 

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Re: $NULL$ = $NULL$?

[Joe D'Souza]

I'm guessing its another way to write something that is always TRUE. But
even if that is what it is, it does not make sense why its needed.

 

If that part of the qualification always returns T, we can have two
possibilities

T AND T = T which would have been T anyway.

F AND T = F which would have been F anyway.

 

So I would think its just some sort of a fat finger during development that
never got noticed because it worked as it was supposed to anyway.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS
Sent: Thursday, March 20, 2014 11:52 AM
To: arslist@ARSLIST.ORG
Subject: $NULL$ = $NULL$?

 

We got a hotfix from BMC and the Run If Qualification is: ('AssetClassId' =
"BMC_COMPUTERSYSTEM") AND ($NULL$ = $NULL$)

 

What does $NULL$ = $NULL$ do?

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-9460

lisa.ke...@devtechnology.com

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Menu Bar in mid-tier (v8.1)

[Jason Miller]

Thanks for helping keep the docs wiki updated!


On Thu, Mar 20, 2014 at 6:51 AM, Charlie Lotridge wrote:

> **
> Jason, thanks for this info.  This is what the evidence was suggesting,
> but it's nice to get the confirmation.  Of course, it would've also been
> nice had there been mention of this in the docs (I've added a comment to
> that doc page re. this).
>
> Thanks also for the Javascript tips...I'll certainly research it.
>
> Cool tool Misa.  It unfortunately doesn't quite help me here since I don't
> actually have any menus that need converting (and was looking to introduce
> one mostly to leverage the hot key functionality), but I'm sure many will
> find something like this very useful.
>
> Thanks,
> Charlie
>
>
> On Thu, Mar 20, 2014 at 1:25 AM, Joe D'Souza  wrote:
>
>> That is a neat idea! After all it's only a change of display type of the
>> item! BMC should have thought of something like that before completely
>> deprecating a particular existing function!
>>
>> Cheers
>>
>> Joe
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
>> Sent: Thursday, March 20, 2014 3:31 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Menu Bar in mid-tier (v8.1)
>>
>> Hi,
>>
>> I have created a tool that will convert all currently defined menus and
>> items
>> to a navigation-field instead.
>>
>> I used it at a customer site to convert some 100 forms with menu bar
>> defined.
>>
>> The navigation bar will retain the menu/sub-menu layout of the original
>> menu.
>>
>> Your original menu-fields will be moved to the navigation bar and will
>> retain
>> their permissions etc. In other words you do not need to do anything with
>> your
>> active links.
>>
>> https://rrr.se/cgi/tools/main?tool=rrrMenuToNav
>>
>> Process:
>> 1. Export all your forms to a all.def
>> 2. Run rrrMenuNav.exe -i all.def -o nav.def -id {freefieldid} >forms.txt
>> 3. Import the nav.def ontop of your forms
>> 4. Go through the list of forms.txt to move and resize the navigation
>> field
>> in
>> DevStudio
>>
>> The {freefieldid} should be replaced with the field id you choose for your
>> navigation field on all forms. This field id should not be used today.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>> > The menu bar died with the User Tool.  It was never an option in the web
>> > UI.  Dev Studio supports it because there is still a shipping version of
>> AR
>> > System that includes the User Tool (and probably backward comparability
>> for
>> > a little while).
>> >
>> > Here is a white paper on behavioral differences between WUT and browser
>> > clients (it is older so a few things may have changed like copy to new
>> is
>> > now supported in 7.6.04 SP5 and 8.1 SP1):
>> >
>>
>> https://docs.bmc.com/docs/download/attachments/165478929/ARS_DifferencesBetw
>> eenBMCRemedyUserandBrowserClients_7604.pdf
>> > ?
>> >
>> > Pg 22.
>> > BMC Remedy User
>> > A menu bar is available in BMC Remedy User.
>> >
>> > Browser
>> > A menu bar is not available in browsers.
>> >
>> > As for an alternate hot key feature in Mid Tier I am not aware of an out
>> of
>> > the box one.  You probably can dive into some custom JavaScript to
>> detect
>> a
>> > hot key combination and then call a guide.  Here is some info on adding
>> > functionality using JavaScript.
>> >
>> > Enhancing MT user experience with JavaScript; Part
>> > 1
>> > Enhancing MT user experience with JavaScript; Part
>> > 2
>> >
>> > Jason
>> >
>> >
>> > On Wed, Mar 19, 2014 at 9:30 AM, Charlie Lotridge
>> wrote:
>> >
>> >> **
>> >> Hi,
>> >>
>> >> Can anyone tell me if the Menu Bar functionality has been deprecated in
>> >> the mid-tier?
>> >>
>> >> The Dev Studio allows me to specify menu bar menus and items just like
>> the
>> >> Admin tool used to, but I don't see these anywhere when I open the form
>> in
>> >> the browser.  The documentation
>> >>
>> <
>> https://docs.bmc.com/docs/display/public/ars81/Using+buttons+and+menu+bar+i
>> tems+to+execute+active+links>has
>> >> corresponding descriptions about how to create menu bar menus and hook
>> up
>> >> workflow, but does not seem to describe where in the UI these will
>> appear.
>> >>
>> >> Am I missing something obvious?
>> >>
>> >> I'm actually most interested in creating menu bar items in that you can
>> >> (supposedly) introduce a "hot key" so that - will
>> trigger
>> >> the menu bar item and correspon

$NULL$ = $NULL$?

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

We got a hotfix from BMC and the Run If Qualification is:
('AssetClassId' = "BMC_COMPUTERSYSTEM") AND ($NULL$ = $NULL$)

 

What does $NULL$ = $NULL$ do?

 

Lisa Kemes

Remedy Consultant

Dev Technology Group

DLA Office: (717) 770-6437

Cell Phone: (717) 602-9460

lisa.ke...@devtechnology.com

 

 


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Re: BMC Remedy and Flash

[patrick zandi]

when you Visualize you should have the Vmotion ability to move from host to
host, which eliminates this from the equation.
But I must be living in a perfect world  the world of a real "Data
Center"  I know the realities...


On Thu, Mar 20, 2014 at 11:33 AM, Jim Coryat (jcoryat)
wrote:

> Not always true Misi.
>
> We have virtualized our Remedy environment and so we don't have hardware
> constraints per se.  This not 100% of the time when you consider updating
> the OS on the virtual host but that is less often than an application
> update.  I agree in those cases where you will be migrating code, having a
> tool that will do this consistently and efficiently is paramount.  That is
> why we used the rrrchive application with great success. :^)
>
> Jim Coryat
> Senior Software Engineer
> Micron Technology, Inc.
>
> -Original Message-
> From: Misi Mladoniczky [mailto:m...@rrr.se]
> Sent: Thursday, March 20, 2014 8:03 AM
> Subject: Re: BMC Remedy and Flash
>
> Hi,
>
> The demo of the zero-downtime application update was really nice. And for
> smaller definition updates it seems great.
>
> In many cases when it is time to upgrade you AR Server or ITSM, it is
> usually
> time to switch hardware/os/db-version as well. In this scenario it is more
> important to have a good delta-data-migration utility (adv: such as
> rrrchive)
> to minimize the downtime.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > Actually it's not 100% true.  If you are patching the host Operating
> system
> > etc., this would be true and also to a limited extent for the ARS app
> server.
> > However when you are updating the ITSM apps or the ARS app server in a
> > significant way (changes the underlying schema), this is not the case.
>  When
> > Remedy is utilized in a mission critical role, those personnel that
> support
> > Remedy would really benefit from a true zero downtime feature.  This was
> > presented/discussed at WWRUG 2012 as a possible future enhancement.
> > Personally I would really really really like to see this become a
> reality.
> >
> > Jim Coryat
> > Senior Software Engineer
> > Micron Technology, Inc.
> >
> > -Original Message-
> > From: Zandi [mailto:remedy...@gmail.com]
> > Sent: Tuesday, March 18, 2014 4:49 AM
> > Subject: Re: BMC Remedy and Flash
> >
> > 24/7 is already there... It is called server groups, if you implement
> this
> > would can take a server down and the others will takeover while it is
> being
> > patched.  You will need a load balancer as well.  This also allows for
> larger
> > system use as well
> > My 2 cents
> >
> > Sent from my iPhone
> >
> >> On Mar 17, 2014, at 3:12 PM, James Smith 
> >> wrote:
> >>
> >> Nice info Doug, thanks for sharing. Want to add 2 cents if its
> considered
> >> then its of great use.
> >>
> >> Currently we have windows based tools for development activities and
> data
> >> migration like Developer studio and Import tool. Will it be feasible to
> make
> >> then available over web?
> >>
> >> One more thing, how can we make remedy to be available 24*7 during
> upgrades
> >> as well - zero downtime upgrades. This will help the product to compete
> in
> >> the market.
> >>
> >>
> ___
> >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> >> "Where the Answers Are, and have been for 20 years"
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > "Where the Answers Are, and have been for 20 years"
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > "Where the Answers Are, and have been for 20 years"
> >
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>



-- 
Patrick Zandi

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Re: BMC Remedy and Flash

[Jim Coryat (jcoryat)]

Not always true Misi.

We have virtualized our Remedy environment and so we don't have hardware 
constraints per se.  This not 100% of the time when you consider updating the 
OS on the virtual host but that is less often than an application update.  I 
agree in those cases where you will be migrating code, having a tool that will 
do this consistently and efficiently is paramount.  That is why we used the 
rrrchive application with great success. :^)

Jim Coryat
Senior Software Engineer
Micron Technology, Inc.

-Original Message-
From: Misi Mladoniczky [mailto:m...@rrr.se] 
Sent: Thursday, March 20, 2014 8:03 AM
Subject: Re: BMC Remedy and Flash

Hi,

The demo of the zero-downtime application update was really nice. And for
smaller definition updates it seems great.

In many cases when it is time to upgrade you AR Server or ITSM, it is usually
time to switch hardware/os/db-version as well. In this scenario it is more
important to have a good delta-data-migration utility (adv: such as rrrchive)
to minimize the downtime.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Actually it's not 100% true.  If you are patching the host Operating system
> etc., this would be true and also to a limited extent for the ARS app server.
> However when you are updating the ITSM apps or the ARS app server in a
> significant way (changes the underlying schema), this is not the case.  When
> Remedy is utilized in a mission critical role, those personnel that support
> Remedy would really benefit from a true zero downtime feature.  This was
> presented/discussed at WWRUG 2012 as a possible future enhancement.
> Personally I would really really really like to see this become a reality.
>
> Jim Coryat
> Senior Software Engineer
> Micron Technology, Inc.
>
> -Original Message-
> From: Zandi [mailto:remedy...@gmail.com]
> Sent: Tuesday, March 18, 2014 4:49 AM
> Subject: Re: BMC Remedy and Flash
>
> 24/7 is already there... It is called server groups, if you implement this
> would can take a server down and the others will takeover while it is being
> patched.  You will need a load balancer as well.  This also allows for larger
> system use as well
> My 2 cents
>
> Sent from my iPhone
>
>> On Mar 17, 2014, at 3:12 PM, James Smith 
>> wrote:
>>
>> Nice info Doug, thanks for sharing. Want to add 2 cents if its considered
>> then its of great use.
>>
>> Currently we have windows based tools for development activities and data
>> migration like Developer studio and Import tool. Will it be feasible to make
>> then available over web?
>>
>> One more thing, how can we make remedy to be available 24*7 during upgrades
>> as well - zero downtime upgrades. This will help the product to compete in
>> the market.
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Web Service Insert error

[Joe D'Souza]

You could get an error on soapUI if you encounter a filter validation error
from workflow. I have had that happen.

 

Unfortunately soapUI displays the error that is returned by the WS plugin.
So it appears like it's a WS error when it actually isn't.  It's one of the
things I had wished when I got that error, that the plugin should have
displayed the validation message from the filter rather than make it look
like something went wrong with the WS processing. Unfortunately that is not
the case.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Thursday, March 20, 2014 11:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Web Service Insert error

 

Since I think you said it bombs even when trying from SoapUI then you can
eliminate the custom 7.1 system completely from the debugging.  To verify
you can look at the armidtier.log file on the Web Service Mid-Tier and see
the XML being passed in.

 

If you are logging to file I would stop and restart all log files on the
host 7.6 system and re-run the test to get the error.  Then I look in the
SQL log file for the Insert (or Update) that failed.  That will give you the
form (T table) which you are pushing to.  You should then be able to find
the Push in the filter logs.

 

Now if the error is happening on a child form (due to having a complex XML
that creates parent and child records), and not from a Filter push action,
things get trickier (Think of the Order and detail line items example.  The
detailed line items are what I am calling child records).  Unfortunately the
insert into the child records is only logged in the SQL log.   I believe you
said another developer used the child Short Description to hold a key to get
back to the parent record.  Is the mapping to the child Short Description
the Request ID of the parent or another field in the Parent?  

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Wednesday, March 19, 2014 11:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Web Service Insert error

 

** 

Thanks, Joe, I had forgotten about that file.

I dug through it with renewed hope this morning, but it says pretty much the
same thing the Filter log said.  The Web Service bombs because of the null
field, but the last transaction above the error shows a value in the field.
I can verify that the field in question is being populated right up until
the WS is fired, and that the mapping on the WS Create operation maps the
field from the last place it was populated into the staging form on the
destination server.

I still have no idea what process is nulling the value from the field.  :-/
Stepping through the process...again...

Rick

 

-Original Message-
On Mon, Mar 17, 2014 at 11:40 PM, Joe D'Souza  wrote:

** 

Rick,

 

The verbiage of the error "Error encountered while executing a Web Service"
suggests it is not a problem at the Filter. The Filter for the most part
should be fine, it is the Web Service plugin that is hating something.

 

Which specific log file are you looking at? You have to look at the AR Java
plugin log (the file that cannot be turned off). I cannot recall offhand the
exact name of the file, but it looks something like arjavaplugin.log. That
file contains a trace of every Web Service transaction that happens, be it a
success or failure.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Monday, March 17, 2014 12:18 PM


To: arslist@ARSLIST.ORG
Subject: Re: Web Service Insert error

 

** 

Joe,

Yes, that's one of the things that I checked early on, that we are mapping
the field all the way through the transaction process, and we are.

As to the version matching, we have this working in production, but a
relatively minor enhancement (mapping two additional new fields) has
apparently broken it in dev., and I can't figure out why.  At one point, the
Plug-in log said "java.net.ConnectException: Connection refused: connect",
but I got past that, and now it doesn't give an error.  The Filter logs are
what's showing that the Set Fields that calls the Web Service is barfing on
setting the first field it gets to - the Short Description field (which has
been re-purposed into a required foreign key field).

Rick

 

-Original Message-
On Fri, Mar 14, 2014 at 10:37 PM, Joe D'Souza  wrote:

Rick,

Are you mapping that default value in the filter that is consuming that web
service? If not yes that error would be expected when the XML is processed
by the web services plugin as that plugin has no idea if there is nor not a
default on a required field assuming that field is configured as required in
the Web Service.

Having said that, if that is not your case (that is you are mapping the
required field to a non null value), then please post the java plugin log
generated by the AR Server. That

Extension of CMDB with new class fails with "AR System server terminated when a signal/exception" message in arerror.log

[Hristo Ninov]

Hello,

I have following issue:
-   Trying to extend CMDB by creating subclass of BMC_Dependency.
Result 
– Change Pending status for that new class which turns to Error but 
without description.
-   Server Administration logs are unavailable – standard timeout error 
when trying to switch on/off logs.
-   Relogin to Remedy – not possible.

Information can be found in:
-   Arerror.log:
--
ti mar 18 2014 09:24:31.5670 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE  20)
   Thread Id: 1524
   Version: 8.1.00 201301251157 Jan 25 2013 12:20:26
   ServerName: arserver 
   Database: SQL -- SQL Server
   Hardware: x86_64
   OS: Windows 6.1
   RPC Id: 383304
   RPC Call: 75 (SCO)
   RPC Queue: 390600
   Client: User Hristo from Mid-tier (protocol 20) at IP address 192.168.233.30
   Form: 
   Logging On: API
   Code: c005
   Operation: read
   Access Addr: 
   Stack Begin: 
  Addr: 7493E8C0
  Addr: 00AE3FC3D9FC8A3F
   Stack End 
ti mar 18 2014 09:24:31.5670 390600 : AR System server terminated when a 
signal/exception was received by the server (ARNOTE 20)
ti mar 18 2014 09:24:31.5670  0xc005

-   Switching on API+Filter+SQL provided following information for errors :

*/DROP TABLE AR0int2500
  
 /* ti mar 18 2014 09:24:31.5670 */*** ERROR ***  
Cannot drop the table 'AR0int2500', because it does not exist or you do not 
have permission. (SQL Server 3701)
  
 /* ti mar 18 2014 09:24:31.5670 */DROP TABLE 
AR0float2500
  
 /* ti mar 18 2014 09:24:31.5670 */*** ERROR ***  
Cannot drop the table 'AR0float2500', because it does not exist or you do not 
have permission. (SQL Server 3701)
  
 /* ti mar 18 2014 09:24:31.5670 */DROP TABLE 
AR0char2500
  
 /* ti mar 18 2014 09:24:31.5670 */*** ERROR ***  
Cannot drop the table 'AR0char2500', because it does not exist or you do not 
have permission. (SQL Server 3701)
  
 /* ti mar 18 2014 09:24:31.5670 */DROP TABLE 
AR0decimal2500
  
 /* ti mar 18 2014 09:24:31.5670 */*** ERROR 
Cannot drop the table 'AR0decimal2500', because it does not exist or you do not 
have permission. (SQL Server 3701)
  
 /* ti mar 18 2014 09:24:31.5670
-   Those tables AR0int/char/float/decimal [ThreadId] are temporary.
-   We used to trace SQL transactions – those tables do not exist before 
trying to extend, they are not created during the trying to extend the CMDB. 
Only Drop statements can be found.
-   These “Droping Table AR0…..” lines do not appear in another 8.1 
environment for the same scenario.

My suggestions:
-   Possible user account issue (after OS patch)- users – ARAdmin and the 
user for Remedy service (OS were patched during weekend)?
-   Corrupted dll file?

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Re: BMC Remedy and Flash

[Misi Mladoniczky]

Hi,

The demo of the zero-downtime application update was really nice. And for
smaller definition updates it seems great.

In many cases when it is time to upgrade you AR Server or ITSM, it is usually
time to switch hardware/os/db-version as well. In this scenario it is more
important to have a good delta-data-migration utility (adv: such as rrrchive)
to minimize the downtime.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Actually it's not 100% true.  If you are patching the host Operating system
> etc., this would be true and also to a limited extent for the ARS app server.
> However when you are updating the ITSM apps or the ARS app server in a
> significant way (changes the underlying schema), this is not the case.  When
> Remedy is utilized in a mission critical role, those personnel that support
> Remedy would really benefit from a true zero downtime feature.  This was
> presented/discussed at WWRUG 2012 as a possible future enhancement.
> Personally I would really really really like to see this become a reality.
>
> Jim Coryat
> Senior Software Engineer
> Micron Technology, Inc.
>
> -Original Message-
> From: Zandi [mailto:remedy...@gmail.com]
> Sent: Tuesday, March 18, 2014 4:49 AM
> Subject: Re: BMC Remedy and Flash
>
> 24/7 is already there... It is called server groups, if you implement this
> would can take a server down and the others will takeover while it is being
> patched.  You will need a load balancer as well.  This also allows for larger
> system use as well
> My 2 cents
>
> Sent from my iPhone
>
>> On Mar 17, 2014, at 3:12 PM, James Smith 
>> wrote:
>>
>> Nice info Doug, thanks for sharing. Want to add 2 cents if its considered
>> then its of great use.
>>
>> Currently we have windows based tools for development activities and data
>> migration like Developer studio and Import tool. Will it be feasible to make
>> then available over web?
>>
>> One more thing, how can we make remedy to be available 24*7 during upgrades
>> as well - zero downtime upgrades. This will help the product to compete in
>> the market.
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

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Re: Menu Bar in mid-tier (v8.1)

[Misi Mladoniczky]

Hi,

Yes, the "hot-keys" are something I really miss.

Creating an efficient no-mouse entry form is now hard to do...

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Jason, thanks for this info.  This is what the evidence was suggesting, but
> it's nice to get the confirmation.  Of course, it would've also been nice
> had there been mention of this in the docs (I've added a comment to that
> doc page re. this).
>
> Thanks also for the Javascript tips...I'll certainly research it.
>
> Cool tool Misa.  It unfortunately doesn't quite help me here since I don't
> actually have any menus that need converting (and was looking to introduce
> one mostly to leverage the hot key functionality), but I'm sure many will
> find something like this very useful.
>
> Thanks,
> Charlie
>
> 1
> On Thu, Mar 20, 2014 at 1:25 AM, Joe D'Souza  wrote:
>
>> That is a neat idea! After all it's only a change of display type of the
>> item! BMC should have thought of something like that before completely
>> deprecating a particular existing function!
>>
>> Cheers
>>
>> Joe
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
>> Sent: Thursday, March 20, 2014 3:31 AM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Menu Bar in mid-tier (v8.1)
>>
>> Hi,
>>
>> I have created a tool that will convert all currently defined menus and
>> items
>> to a navigation-field instead.
>>
>> I used it at a customer site to convert some 100 forms with menu bar
>> defined.
>>
>> The navigation bar will retain the menu/sub-menu layout of the original
>> menu.
>>
>> Your original menu-fields will be moved to the navigation bar and will
>> retain
>> their permissions etc. In other words you do not need to do anything with
>> your
>> active links.
>>
>> https://rrr.se/cgi/tools/main?tool=rrrMenuToNav
>>
>> Process:
>> 1. Export all your forms to a all.def
>> 2. Run rrrMenuNav.exe -i all.def -o nav.def -id {freefieldid} >forms.txt
>> 3. Import the nav.def ontop of your forms
>> 4. Go through the list of forms.txt to move and resize the navigation field
>> in
>> DevStudio
>>
>> The {freefieldid} should be replaced with the field id you choose for your
>> navigation field on all forms. This field id should not be used today.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>> > The menu bar died with the User Tool.  It was never an option in the web
>> > UI.  Dev Studio supports it because there is still a shipping version of
>> AR
>> > System that includes the User Tool (and probably backward comparability
>> for
>> > a little while).
>> >
>> > Here is a white paper on behavioral differences between WUT and browser
>> > clients (it is older so a few things may have changed like copy to new is
>> > now supported in 7.6.04 SP5 and 8.1 SP1):
>> >
>>
>> https://docs.bmc.com/docs/download/attachments/165478929/ARS_DifferencesBetw
>> eenBMCRemedyUserandBrowserClients_7604.pdf
>> > ?
>> >
>> > Pg 22.
>> > BMC Remedy User
>> > A menu bar is available in BMC Remedy User.
>> >
>> > Browser
>> > A menu bar is not available in browsers.
>> >
>> > As for an alternate hot key feature in Mid Tier I am not aware of an out
>> of
>> > the box one.  You probably can dive into some custom JavaScript to detect
>> a
>> > hot key combination and then call a guide.  Here is some info on adding
>> > functionality using JavaScript.
>> >
>> > Enhancing MT user experience with JavaScript; Part
>> > 1
>> > Enhancing MT user experience with JavaScript; Part
>> > 2
>> >
>> > Jason
>> >
>> >
>> > On Wed, Mar 19, 2014 at 9:30 AM, Charlie Lotridge
>> wrote:
>> >
>> >> **
>> >> Hi,
>> >>
>> >> Can anyone tell me if the Menu Bar functionality has been deprecated in
>> >> the mid-tier?
>> >>
>> >> The Dev Studio allows me to specify menu bar menus and items just like
>> the
>> >> Admin tool used to, but I don't see these anywhere when I open the form
>> in
>> >> the browser.  The documentation
>> >>
>> <
>> https://docs.bmc.com/docs/display/public/ars81/Using+buttons+and+menu+bar+i
>> tems+to+execute+active+links>has
>> >> corresponding descriptions about how to create menu bar menus and hook
>> up
>> >> workflow, but does not seem to describe where in the UI these 

Re: Menu Bar in mid-tier (v8.1)

[Charlie Lotridge]

Jason, thanks for this info.  This is what the evidence was suggesting, but
it's nice to get the confirmation.  Of course, it would've also been nice
had there been mention of this in the docs (I've added a comment to that
doc page re. this).

Thanks also for the Javascript tips...I'll certainly research it.

Cool tool Misa.  It unfortunately doesn't quite help me here since I don't
actually have any menus that need converting (and was looking to introduce
one mostly to leverage the hot key functionality), but I'm sure many will
find something like this very useful.

Thanks,
Charlie


On Thu, Mar 20, 2014 at 1:25 AM, Joe D'Souza  wrote:

> That is a neat idea! After all it's only a change of display type of the
> item! BMC should have thought of something like that before completely
> deprecating a particular existing function!
>
> Cheers
>
> Joe
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
> Sent: Thursday, March 20, 2014 3:31 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Menu Bar in mid-tier (v8.1)
>
> Hi,
>
> I have created a tool that will convert all currently defined menus and
> items
> to a navigation-field instead.
>
> I used it at a customer site to convert some 100 forms with menu bar
> defined.
>
> The navigation bar will retain the menu/sub-menu layout of the original
> menu.
>
> Your original menu-fields will be moved to the navigation bar and will
> retain
> their permissions etc. In other words you do not need to do anything with
> your
> active links.
>
> https://rrr.se/cgi/tools/main?tool=rrrMenuToNav
>
> Process:
> 1. Export all your forms to a all.def
> 2. Run rrrMenuNav.exe -i all.def -o nav.def -id {freefieldid} >forms.txt
> 3. Import the nav.def ontop of your forms
> 4. Go through the list of forms.txt to move and resize the navigation field
> in
> DevStudio
>
> The {freefieldid} should be replaced with the field id you choose for your
> navigation field on all forms. This field id should not be used today.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>
> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> > The menu bar died with the User Tool.  It was never an option in the web
> > UI.  Dev Studio supports it because there is still a shipping version of
> AR
> > System that includes the User Tool (and probably backward comparability
> for
> > a little while).
> >
> > Here is a white paper on behavioral differences between WUT and browser
> > clients (it is older so a few things may have changed like copy to new is
> > now supported in 7.6.04 SP5 and 8.1 SP1):
> >
>
> https://docs.bmc.com/docs/download/attachments/165478929/ARS_DifferencesBetw
> eenBMCRemedyUserandBrowserClients_7604.pdf
> > ?
> >
> > Pg 22.
> > BMC Remedy User
> > A menu bar is available in BMC Remedy User.
> >
> > Browser
> > A menu bar is not available in browsers.
> >
> > As for an alternate hot key feature in Mid Tier I am not aware of an out
> of
> > the box one.  You probably can dive into some custom JavaScript to detect
> a
> > hot key combination and then call a guide.  Here is some info on adding
> > functionality using JavaScript.
> >
> > Enhancing MT user experience with JavaScript; Part
> > 1
> > Enhancing MT user experience with JavaScript; Part
> > 2
> >
> > Jason
> >
> >
> > On Wed, Mar 19, 2014 at 9:30 AM, Charlie Lotridge
> wrote:
> >
> >> **
> >> Hi,
> >>
> >> Can anyone tell me if the Menu Bar functionality has been deprecated in
> >> the mid-tier?
> >>
> >> The Dev Studio allows me to specify menu bar menus and items just like
> the
> >> Admin tool used to, but I don't see these anywhere when I open the form
> in
> >> the browser.  The documentation
> >>
> <
> https://docs.bmc.com/docs/display/public/ars81/Using+buttons+and+menu+bar+i
> tems+to+execute+active+links>has
> >> corresponding descriptions about how to create menu bar menus and hook
> up
> >> workflow, but does not seem to describe where in the UI these will
> appear.
> >>
> >> Am I missing something obvious?
> >>
> >> I'm actually most interested in creating menu bar items in that you can
> >> (supposedly) introduce a "hot key" so that - will
> trigger
> >> the menu bar item and corresponding workflow.  If the menu bar has been
> >> deprecated, or this doesn't work (quite frankly I was never able to get
> >> this completely working in the old User tool), is there another way I
> can
> >> affect this?
> >>
> >> Thanks,
> >> Charlie
> >> _ARSlist: "Where the Answers Are" and have been for 20 years_
> >
> >
>
> 

Re: BMC Remedy and Flash

[Jim Coryat (jcoryat)]

Actually it's not 100% true.  If you are patching the host Operating system 
etc., this would be true and also to a limited extent for the ARS app server.  
However when you are updating the ITSM apps or the ARS app server in a 
significant way (changes the underlying schema), this is not the case.  When 
Remedy is utilized in a mission critical role, those personnel that support 
Remedy would really benefit from a true zero downtime feature.  This was 
presented/discussed at WWRUG 2012 as a possible future enhancement.  Personally 
I would really really really like to see this become a reality.

Jim Coryat
Senior Software Engineer
Micron Technology, Inc.

-Original Message-
From: Zandi [mailto:remedy...@gmail.com] 
Sent: Tuesday, March 18, 2014 4:49 AM
Subject: Re: BMC Remedy and Flash

24/7 is already there... It is called server groups, if you implement this 
would can take a server down and the others will takeover while it is being 
patched.  You will need a load balancer as well.  This also allows for larger 
system use as well
My 2 cents 

Sent from my iPhone

> On Mar 17, 2014, at 3:12 PM, James Smith  wrote:
> 
> Nice info Doug, thanks for sharing. Want to add 2 cents if its considered 
> then its of great use.
> 
> Currently we have windows based tools for development activities and data 
> migration like Developer studio and Import tool. Will it be feasible to make 
> then available over web?
> 
> One more thing, how can we make remedy to be available 24*7 during upgrades 
> as well - zero downtime upgrades. This will help the product to compete in 
> the market.
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"

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Re: Regarding Multiple Selection in a Table

[Jay Rohrer]

Sriram,
You will have to create an AL loop of the selected rows in order to build your 
qualification for the second table.

Jay





 From: sriram pm 
To: arslist@ARSLIST.ORG 
Sent: Thursday, March 20, 2014 2:48 AM
Subject: Re: Regarding Multiple Selection in a Table
 


** 
Hi Joe,

The First Table has different Groups. Based on the selection I need to modify 
the external query and display the entries in the second table.

For single entry selection it works fine but for Multiple entry selection I 
need to append the external query and refresh the second table.

Thank you,
Sriram.



On Thu, Mar 20, 2014 at 2:11 PM, Joe D'Souza  wrote:

** 
>Sriram,
> 
>I think you are on the wrong track.
> 
>$ROWSELECTED$ is the value set on the client
when a user clicks on a particular row. It doesn’t make sense using it in
a table field query condition.
> 
>What exactly are you trying to return in
Table 2 when a selection or selections are made on Table 1?? Give that a
thought and then you need to build that qualification for Table 2 according to
that.
> 
>Joe
> 
>
>
> 
>From:Action Request
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
sriram pm
>Sent: Thursday, March 20, 2014
4:35 AM
>To: arslist@ARSLIST.ORG
>Subject: Regarding Multiple
Selection in a Table
> 
>** 
>Hi All,
> 
>We have a custom workflow where based on selection of entries from a
table the external query in another table changes and populates the records
accordingly.
> 
>Condition Used: ($ROWSELECTED$ = "2") OR ($ROWSELECTED$
= "1") in a Active Link Guide
> 
>Single selection is working fine but multiple selection is not working
as expected.
> 
>Please help with possible solutions.
> 
>Thank you,
>Sriram 
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Regarding Multiple Selection in a Table

[Joe D'Souza]

I understood what you are trying to say. But what does the qualification
need to be in the second table?

 

What is the common data between the selected rows of the first table, that
need to be present in the second table? That common data needs to feature in
that query.

 

For eg

 

If table 1 contains rows with data

A

C

D

B

E

 

Table 2 contains data

A

A

B

C

A

B

C

C

 

And you have selected row 1 and row 4 of table 1 with values A and B, do you
need to display rows 1,2 3 and 6 from table 2?

 

In that case your qualification would need to be 'Field' = "A" OR 'Field' =
"B". That would need to be your external qualification. And Not
$ROWSELECTED$ = 1 OR $ROWSELECTED$ = 4 - this would be wrong.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of sriram pm
Sent: Thursday, March 20, 2014 4:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Regarding Multiple Selection in a Table

 

** 

Hi Joe,

 

The First Table has different Groups. Based on the selection I need to
modify the external query and display the entries in the second table.

 

For single entry selection it works fine but for Multiple entry selection I
need to append the external query and refresh the second table.

 

Thank you,

Sriram.

 

On Thu, Mar 20, 2014 at 2:11 PM, Joe D'Souza  wrote:

** 

Sriram,

 

I think you are on the wrong track.

 

$ROWSELECTED$ is the value set on the client when a user clicks on a
particular row. It doesn't make sense using it in a table field query
condition.

 

What exactly are you trying to return in Table 2 when a selection or
selections are made on Table 1?? Give that a thought and then you need to
build that qualification for Table 2 according to that.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of sriram pm
Sent: Thursday, March 20, 2014 4:35 AM
To: arslist@ARSLIST.ORG
Subject: Regarding Multiple Selection in a Table

 

** 

Hi All,

 

We have a custom workflow where based on selection of entries from a table
the external query in another table changes and populates the records
accordingly.

 

Condition Used: ($ROWSELECTED$ = "2") OR ($ROWSELECTED$ = "1") in a Active
Link Guide

 

Single selection is working fine but multiple selection is not working as
expected.

 

Please help with possible solutions.

 

Thank you,

Sriram 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: BMC Remedy and Flash

[Joe D'Souza]

Patrick,

 

With web servers no - you will face no downtime as it is only a sort of a
'portal' if you will with no user developed or customized code. The downtime
with a web server could well be as minimal as a user connected to an old
instance who might get kicked out so may have to log in again.

 

I think this discussion started with code migration. Downtime there could
happen during an upgrade or migration where you can safely assume that
roughly about 20% or above of the code will change, data will need to be
migrated, user caches would need to be rebuilt, a possible DNS refresh might
need to happen in case of server name changes, etc.

 

Joe

 

PS: Apologies to those who might have responded to my responses to you'll
and have not heard from me - I am reading all these mail in a reverse
chronology to catch up with some mails I missed.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi
Sent: Wednesday, March 19, 2014 10:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedy and Flash

 

** 

Joe help me understand the downtime with a server group scenario.

If you have 3 web servers (which can rotate each out and be patched, os and
application wise - then rotated back in), and have 3 Servers is a server
group (which again be pulled patched, upgraded, OS patched and put back into
group) one at a time..  All the servers in the group are connected to the
SQL Cluster / oracle RAC .. I still see no outages, vice a bomb or something
physical/network related.

DR is the fail over to a completely redundant system in a different
location, where either data replication was going on, or the DSO was turned
to active to a live system, which is the case of the bomb/tornado/911
instance.

 

On Wed, Mar 19, 2014 at 1:06 AM, Joe D'Souza  wrote:

Within certain limits though.

I would not go that far to claim to the customer/management that there will
be absolutely no down time during code migration.

There will be.

By taking servers on and off a server group, to upgrade core system
versions, yes that can be done with 'minimal' down time. But the migration
and code upgrade, takes as much down time as the migration of the code
itself takes.

Even if you stand up a completely new parallel system, and then decide a
switch by mirroring a database, there still will be that minimal time
required to port the delta data.

Personally I think it is not possible to completely eliminate downtime if
your system is significantly large. Its like approaching infinity in
mathematics - you can get close, but you can never get there. You just got
to be content you got close enough..

Cheers

Joe



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Zandi
Sent: Tuesday, March 18, 2014 6:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedy and Flash

24/7 is already there... It is called server groups, if you implement this
would can take a server down and the others will takeover while it is being
patched.  You will need a load balancer as well.  This also allows for
larger system use as well
My 2 cents

Sent from my iPhone

> On Mar 17, 2014, at 3:12 PM, James Smith 
wrote:
>
> Nice info Doug, thanks for sharing. Want to add 2 cents if its considered
then its of great use.
>
> Currently we have windows based tools for development activities and data
migration like Developer studio and Import tool. Will it be feasible to make
then available over web?
>
> One more thing, how can we make remedy to be available 24*7 during
upgrades as well - zero downtime upgrades. This will help the product to
compete in the market.


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-- 
Patrick Zandi 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: Regarding Multiple Selection in a Table

[sriram pm]

Hi Joe,

The First Table has different Groups. Based on the selection I need to
modify the external query and display the entries in the second table.

For single entry selection it works fine but for Multiple entry selection I
need to append the external query and refresh the second table.

Thank you,
Sriram.


On Thu, Mar 20, 2014 at 2:11 PM, Joe D'Souza  wrote:

> **
>
> Sriram,
>
>
>
> I think you are on the wrong track.
>
>
>
> $ROWSELECTED$ is the value set on the client when a user clicks on a
> particular row. It doesn't make sense using it in a table field query
> condition.
>
>
>
> What exactly are you trying to return in Table 2 when a selection or
> selections are made on Table 1?? Give that a thought and then you need to
> build that qualification for Table 2 according to that.
>
>
>
> Joe
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *sriram pm
> *Sent:* Thursday, March 20, 2014 4:35 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Regarding Multiple Selection in a Table
>
>
>
> **
>
> Hi All,
>
>
>
> We have a custom workflow where based on selection of entries from a table
> the external query in another table changes and populates the records
> accordingly.
>
>
>
> Condition Used: ($ROWSELECTED$ = "2") OR ($ROWSELECTED$ = "1") in a Active
> Link Guide
>
>
>
> Single selection is working fine but multiple selection is not working as
> expected.
>
>
>
> Please help with possible solutions.
>
>
>
> Thank you,
>
> Sriram
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Regarding Multiple Selection in a Table

[Joe D'Souza]

Sriram,

 

I think you are on the wrong track.

 

$ROWSELECTED$ is the value set on the client when a user clicks on a
particular row. It doesn't make sense using it in a table field query
condition.

 

What exactly are you trying to return in Table 2 when a selection or
selections are made on Table 1?? Give that a thought and then you need to
build that qualification for Table 2 according to that.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of sriram pm
Sent: Thursday, March 20, 2014 4:35 AM
To: arslist@ARSLIST.ORG
Subject: Regarding Multiple Selection in a Table

 

** 

Hi All,

 

We have a custom workflow where based on selection of entries from a table
the external query in another table changes and populates the records
accordingly.

 

Condition Used: ($ROWSELECTED$ = "2") OR ($ROWSELECTED$ = "1") in a Active
Link Guide

 

Single selection is working fine but multiple selection is not working as
expected.

 

Please help with possible solutions.

 

Thank you,

Sriram 


___
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Regarding Multiple Selection in a Table

[sriram pm]

Hi All,

We have a custom workflow where based on selection of entries from a table
the external query in another table changes and populates the records
accordingly.

Condition Used: ($ROWSELECTED$ = "2") OR ($ROWSELECTED$ = "1") in a Active
Link Guide

Single selection is working fine but multiple selection is not working as
expected.

Please help with possible solutions.

Thank you,
Sriram

___
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Re: BMC Remedy and Flash

[Joe D'Souza]

This is why standing up a parallel environment, and then migrating the delta
between the two environments, is often a quicker way than directly upgrading
the current environment.

It still doesn't make it a zero downtime solution. Just minimizes it a
little more.

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Sweety
Sent: Thursday, March 20, 2014 3:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedy and Flash

Zero downtime upgrades are not possible in remedy as far as I know.

Let say I have 3 servers in group with version 7603

Now if I start upgrading server1 to 81, I have to bring down other two
servers or enable admin operations. Even if the upgrade goes successful, I
have to follow the same procedure for other two servers to replace files and
executables of 7603 to 81

There will be a significant down time considered in this process

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Re: Menu Bar in mid-tier (v8.1)

[Joe D'Souza]

That is a neat idea! After all it's only a change of display type of the
item! BMC should have thought of something like that before completely
deprecating a particular existing function!

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Thursday, March 20, 2014 3:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Menu Bar in mid-tier (v8.1)

Hi,

I have created a tool that will convert all currently defined menus and
items
to a navigation-field instead.

I used it at a customer site to convert some 100 forms with menu bar
defined.

The navigation bar will retain the menu/sub-menu layout of the original
menu.

Your original menu-fields will be moved to the navigation bar and will
retain
their permissions etc. In other words you do not need to do anything with
your
active links.

https://rrr.se/cgi/tools/main?tool=rrrMenuToNav

Process:
1. Export all your forms to a all.def
2. Run rrrMenuNav.exe -i all.def -o nav.def -id {freefieldid} >forms.txt
3. Import the nav.def ontop of your forms
4. Go through the list of forms.txt to move and resize the navigation field
in
DevStudio

The {freefieldid} should be replaced with the field id you choose for your
navigation field on all forms. This field id should not be used today.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> The menu bar died with the User Tool.  It was never an option in the web
> UI.  Dev Studio supports it because there is still a shipping version of
AR
> System that includes the User Tool (and probably backward comparability
for
> a little while).
>
> Here is a white paper on behavioral differences between WUT and browser
> clients (it is older so a few things may have changed like copy to new is
> now supported in 7.6.04 SP5 and 8.1 SP1):
>
https://docs.bmc.com/docs/download/attachments/165478929/ARS_DifferencesBetw
eenBMCRemedyUserandBrowserClients_7604.pdf
> ?
>
> Pg 22.
> BMC Remedy User
> A menu bar is available in BMC Remedy User.
>
> Browser
> A menu bar is not available in browsers.
>
> As for an alternate hot key feature in Mid Tier I am not aware of an out
of
> the box one.  You probably can dive into some custom JavaScript to detect
a
> hot key combination and then call a guide.  Here is some info on adding
> functionality using JavaScript.
>
> Enhancing MT user experience with JavaScript; Part
> 1
> Enhancing MT user experience with JavaScript; Part
> 2
>
> Jason
>
>
> On Wed, Mar 19, 2014 at 9:30 AM, Charlie Lotridge
wrote:
>
>> **
>> Hi,
>>
>> Can anyone tell me if the Menu Bar functionality has been deprecated in
>> the mid-tier?
>>
>> The Dev Studio allows me to specify menu bar menus and items just like
the
>> Admin tool used to, but I don't see these anywhere when I open the form
in
>> the browser.  The documentation
>>
has
>> corresponding descriptions about how to create menu bar menus and hook up
>> workflow, but does not seem to describe where in the UI these will
appear.
>>
>> Am I missing something obvious?
>>
>> I'm actually most interested in creating menu bar items in that you can
>> (supposedly) introduce a "hot key" so that - will
trigger
>> the menu bar item and corresponding workflow.  If the menu bar has been
>> deprecated, or this doesn't work (quite frankly I was never able to get
>> this completely working in the old User tool), is there another way I can
>> affect this?
>>
>> Thanks,
>> Charlie
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>

___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>


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"Where the Answers Are, and have been for 20 years"

Re: Menu Bar in mid-tier (v8.1)

[Misi Mladoniczky]

Hi,

I have created a tool that will convert all currently defined menus and items
to a navigation-field instead.

I used it at a customer site to convert some 100 forms with menu bar defined.

The navigation bar will retain the menu/sub-menu layout of the original menu.

Your original menu-fields will be moved to the navigation bar and will retain
their permissions etc. In other words you do not need to do anything with your
active links.

https://rrr.se/cgi/tools/main?tool=rrrMenuToNav

Process:
1. Export all your forms to a all.def
2. Run rrrMenuNav.exe -i all.def -o nav.def -id {freefieldid} >forms.txt
3. Import the nav.def ontop of your forms
4. Go through the list of forms.txt to move and resize the navigation field in
DevStudio

The {freefieldid} should be replaced with the field id you choose for your
navigation field on all forms. This field id should not be used today.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

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> The menu bar died with the User Tool.  It was never an option in the web
> UI.  Dev Studio supports it because there is still a shipping version of AR
> System that includes the User Tool (and probably backward comparability for
> a little while).
>
> Here is a white paper on behavioral differences between WUT and browser
> clients (it is older so a few things may have changed like copy to new is
> now supported in 7.6.04 SP5 and 8.1 SP1):
> https://docs.bmc.com/docs/download/attachments/165478929/ARS_DifferencesBetweenBMCRemedyUserandBrowserClients_7604.pdf
> ?
>
> Pg 22.
> BMC Remedy User
> A menu bar is available in BMC Remedy User.
>
> Browser
> A menu bar is not available in browsers.
>
> As for an alternate hot key feature in Mid Tier I am not aware of an out of
> the box one.  You probably can dive into some custom JavaScript to detect a
> hot key combination and then call a guide.  Here is some info on adding
> functionality using JavaScript.
>
> Enhancing MT user experience with JavaScript; Part
> 1
> Enhancing MT user experience with JavaScript; Part
> 2
>
> Jason
>
>
> On Wed, Mar 19, 2014 at 9:30 AM, Charlie Lotridge wrote:
>
>> **
>> Hi,
>>
>> Can anyone tell me if the Menu Bar functionality has been deprecated in
>> the mid-tier?
>>
>> The Dev Studio allows me to specify menu bar menus and items just like the
>> Admin tool used to, but I don't see these anywhere when I open the form in
>> the browser.  The documentation
>> has
>> corresponding descriptions about how to create menu bar menus and hook up
>> workflow, but does not seem to describe where in the UI these will appear.
>>
>> Am I missing something obvious?
>>
>> I'm actually most interested in creating menu bar items in that you can
>> (supposedly) introduce a "hot key" so that - will trigger
>> the menu bar item and corresponding workflow.  If the menu bar has been
>> deprecated, or this doesn't work (quite frankly I was never able to get
>> this completely working in the old User tool), is there another way I can
>> affect this?
>>
>> Thanks,
>> Charlie
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
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> "Where the Answers Are, and have been for 20 years"
>

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Re: BMC Remedy and Flash

[SUBSCRIBE arslist Sweety]

Zero downtime upgrades are not possible in remedy as far as I know.

Let say I have 3 servers in group with version 7603

Now if I start upgrading server1 to 81, I have to bring down other two servers 
or enable admin operations. Even if the upgrade goes successful, I have to 
follow the same procedure for other two servers to replace files and 
executables of 7603 to 81

There will be a significant down time considered in this process

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