from:"Andrew Fremont"

Re: Group IDs --> Group Names

2016-03-20 Thread Andrew Fremont

Thanks for you response,

We just need to have that group list history  in a diary field as from
"before" to "current"
e.g. Group List changed from "SO-admin, SO-user" to  "SO-admin, SO-user,
DDD-user"

On Fri, Mar 18, 2016 at 5:38 AM, Misi Mladoniczky  wrote:

> Hi,
>
> It all depend on how you want this presented.
>
> Do you want the DIFF or just the NEW situation documented? Could it be
> presented in a table-field, or is it something that must be stored as a
> text
> field? Or something that is to be printed in a report?
>
> Best Regards - Misi, RRR AB, http://rrr.se
>
> > Hi List
> >
> > We need to capture the changes on the "Group List" on the User form. In
> the
> > filter the 'Group List' is returned as the list of ids separated by
> > semi-colon, e.g. "480;481;" Instead,  we really want that list more
> > friendly/human-readable as the group names.
> >
> > We could add filters to parser each id from the list and get the name
> from
> > the Group form. I'm wondering if there is a better way to convert this
> ids
> > to names?
> >
> > Thanks
> > Andrew
> >
> >
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>
>
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Re: Group IDs --> Group Names

2016-03-19 Thread Andrew Fremont

Yeah,

That is what I'm looking for , Didn't know there is a such process command.
Thank Jim.

On Fri, Mar 18, 2016 at 11:38 AM, Jim Bruce  wrote:

> If you have both values (before and after change), maybe you could use
> PERFORM-ACTION-MAP-GROUPIDS-TO-NAMES process.
>
> If field GroupListBefore contains: 1;2;5;
> And field GroupListAfter contains: 1;2;
>
> A couple Set Field actions:
>
> - GroupListAsText = $PROCESS$ PERFORM-ACTION-MAP-GROUPIDS-TO-NAMES
> $GroupListBefore$
> (will return "Administrator Customize Sub Administrator")
>
> - GroupListAsText = $PROCESS$ PERFORM-ACTION-MAP-GROUPIDS-TO-NAMES
> $GroupListAfter$
> (will return "Administrator Customize")
>
> Hope this is what you are looking for.
> -Jim
>
>
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Group IDs --> Group Names

2016-03-18 Thread Andrew Fremont

Hi List

We need to capture the changes on the "Group List" on the User form. In the
filter the 'Group List' is returned as the list of ids separated by
semi-colon, e.g. "480;481;" Instead,  we really want that list more
friendly/human-readable as the group names.

We could add filters to parser each id from the list and get the name from
the Group form. I'm wondering if there is a better way to convert this ids
to names?

Thanks
Andrew

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Re: Fast v.s. List Threads

2014-05-01 Thread Andrew Fremont

Thanks for the information.

Andrew.

On Wed, Apr 30, 2014 at 7:33 AM, Campbell, Paul (Paul) p...@avaya.com wrote:

Here is a link to a BMC Communities article that is the best I’ve ever
seen about fast and list threads, good work from David Still

https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2013/09/13/the-pulse-addressing-server-side-performance-problems--queues-threads

*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Axton
*Sent:* Wednesday, April 30, 2014 1:20 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Fast v.s. List Threads

Just to help (maybe) solve a long standing problem, let me point this out.

I ran a Google search for a quote from the excerpt you cited from the
product documentation:

The fast queue handles the operations that generally run to completion
quickly

Guess what result did not show up on the first page of results... BMC's
product documentation... What logic they have to withhold their
documentation from robots indexing it is beyond me. If memory serves me
correctly BMC has gone to lengths to ensure that APIs, documentation,
javadoc, systematic workflow documentation, etc. are not available on the
web.

Maybe someone can help me understand the logic here because it eludes me...

On Tue, Apr 29, 2014 at 7:06 PM, William Rentfrow
wrentf...@stratacominc.com wrote:

This is straight out of the ARS configuration guide:

*Fast queue*

The fast queue handles the operations that generally run to completion
quickly

without blocking access to the database. The fast queue handles all server

operations, except for:

Administrative operations that restructure the database. These
operations use

the administration queue.

The ARExport, ARGetListEntry, ARGetListEntryWithFields, and

ARGetEntryStatistics, and other API calls (which use the list queue).

For more information about API calls, see the *C API Reference*.

One or more threads can serve the fast queue if a fast queue is
configured. To

configure a fast queue, see “Defining queues and configuring threads” on

page 160*.*

*List queue*

The list queue handles AR System operations that might require significant
time,

block access to the database, or both. Examples of these operations include

ARExport, ARGetListEntry, ARGetListEntryWithFields, and

ARGetEntryStatistics.

One or more threads can serve the list queue if a list queue is
configured. To

configure a list queue, see “Defining queues and configuring threads” on
page 160.

*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Andrew Fremont
*Sent:* Tuesday, April 29, 2014 1:40 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Fast v.s. List Threads

Hi,

What are the main differences between the two? I can't any docs about
these threads.

Which one handle the requests from users via Mid-tier, or WUT clients.

Thanks

_ARSlist: Where the Answers Are and have been for 20 years_
--

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Checked by AVG - www.avg.com
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Fast v.s. List Threads

2014-04-29 Thread Andrew Fremont

Hi,


What are the main differences between the two? I can't any docs about these
threads.

Which one handle the requests from users via Mid-tier, or WUT clients.

Thanks

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Re: Any clue why this is happening?

2013-06-19 Thread Andrew Fremont

Not sure if it related to the problem you're seeing. I remember there is
permission issue with the fields being used on the email subject line.
Are they public view?

Andrew


On Wed, Jun 19, 2013 at 2:51 PM, Pruitt, Christopher (Bank of America
Account) christopher.pru...@hp.com wrote:

 **
  Hello All,

 We are stumped on an issue and was hoping someone on the list would have
 an idea why this would be occurring after upgrading from ARS version 7.1
 with it works on to 7.6.04 and now it does not. This is regarding Emails
 being generated in a Filter by Notify contain a Subject line without
 variable substitution. The message text is working okay. Any ideas?

 Here are the details:

 The filter has the following set on it.

 Set Fields  From: Task_Details_Join

 Set Field If
 'Task_Details_Request_ID' = $Request ID$

 If No Requests Match: Set Fields to $NULL$
 If Multiple Requests Match: Use First Matching Request

 Field Mapping:
 Field Name   Value
 TempChar1   $OrderNumber$
 TempChar2   $LineTicketNumber$

 Notify
 Notify Text: Order $TempChar1$, ticket number $TempChar2$, the task $Full
 Task Name$ has been assigned to you as of $TIMESTAMP$.
 User Name: $Assigned_To_Email_Address$
 Priority: 0
 Mechanism: Email
 Subject: Order $TempChar1$ / # $TempChar2$ has a Task that has been
 assigned to you.

 Include Fields: None

 When we check the filter log it shows
 Checking  TASK-GA710-NOTAFY- New_Assignee`! (710)
 -- Passed -- perform actions
  0: Set Fields
TempChar1 (6) = ORDER_TIC-0971986
TempChar2 (60001) = 8097764-001
  1: Notify
Priority: 0   Mechanism: Email   To: 
  *tester1**@hp.com*gregg.lil...@hp.com
Order ORDER_TIC-0971986, ticket number 8097764-001,
 the task 1.00.01 Add Line Item has been assigned to you as of 06/19/13
 13:34:31.
  Order   / #  has a Task that has been assigned to you.

 So you can see the Text did set the variables:

 TempChar1 and TempChar2 but the same two variables are also used on the
 Subject line and it just sets blank values in there. We have triple checked
 to make sure that the same variables are used in the Set Fields, Notify
 Subject and Notify Text and yet the Subject line the variables are NULL.

 Any clues as to why this is occurring after an upgrade?

 Our environment:
 Server OS: HP-UX B.11.31
 Database: Oracle 10.2.0.4.0 - 64bi
 Database Client Libraries: Oracle 11.2.0
 Remedy ARS version: 7.6.04 SP4 201209051922


 *Christopher Pruitt*
 Business Consulting III
 Remedy Developer
 BMC Certified Administrator: BMC Remedy AR System 7.6.04
 *HP Enterprises Services
 **christopher.pru...@hp.com
 **www.hp.com* http://www.hp.com/


 *Confidentiality Notice:* This message and any files transmitted with it
 are intended for the sole use of the entity or individual to whom it is
 addressed, and may contain information that is confidential, privileged,
 and exempt from disclosure under applicable law. If you are not the
 intended addressee for this e-mail, you are hereby notified that any
 copying, distribution, or dissemination of this e-mail is strictly
 prohibited. If you have received this e-mail in error, please immediately
 destroy, erase, or discard this message. Please notify the sender
 immediately by return e-mail if you have received this e-mail by mistake.



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Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

2012-10-25 Thread Andrew Fremont

Yes

On Thu, Oct 25, 2012 at 1:01 PM, DSimmons107 dsimmons...@hotmail.comwrote:

 **

 ** **

 Bring it back.

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Pruitt, Christopher (Bank of America
 Account)
 *Sent:* Thursday, October 25, 2012 2:36 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: You need to VOTE on the thread: Bring back the ARSList MVP
 for 2013

 ** **

 ** 

 Yes please bring it back.

 ** **

 *Christopher Pruitt*
 Business Consulting III

 Remedy Developer

 BMC Certified Administrator: BMC Remedy AR System 7.6.04

 *HP Enterprises Services*
 *christopher.pru...@hp.com*
 www.hp.com 

 [image: Description: HP_logo]

 ** **

 ** **

 *Confidentiality Notice:* This message and any files transmitted with it
 are intended for the sole use of the entity or individual to whom it is
 addressed, and may contain information that is confidential, privileged,
 and exempt from disclosure under applicable law. If you are not the
 intended addressee for this e-mail, you are hereby notified that any
 copying, distribution, or dissemination of this e-mail is strictly
 prohibited. If you have received this e-mail in error, please immediately
 destroy, erase, or discard this message. Please notify the sender
 immediately by return e-mail if you have received this e-mail by mistake.*
 ***

 ** **

 ** **
 --

 *From:* Susan Palmer suzanpal...@gmail.com
 *To:* arslist@ARSLIST.ORG
 *Sent:* Wednesday, October 24, 2012 10:36 AM
 *Subject:* You need to VOTE on the thread: Bring back the ARSList MVP for
 2013

 ** **

 ** 

 Our goal is 1,000 votes.  We are VERY SHORT of that number.  Sadly this is
 reflecting what was seen by Dan during the actual MVP voting this year.***
 *

  

 If you want the ARSList MVP award to continue reply to the Bring back the
 ARSList MVP for 2013 thread.  You only need to hit reply, enter YES in the
 body and send.  Of course you're welcome to give  an opinion but don't feel
 obligated to confess that you didn't vote this year.

  

 Thanks,

 Susan

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

 ** **

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


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Rows selection on Chrome

2012-07-20 Thread Andrew Fremont

Hi,

We can select multiple rows with Firefox and Safari when holding the key
Ctrl or Cmd.
Any idea how to do that on Chrome.

We're aware that Chrome is not a support browser at this moment, our users
are using it...

AR server 7.5.00 Patch 007
Mid-tier 7.01 Patch 006
SQL Oracle 10.2.0.4.0 - 64bit
Windows Server 2008 R2

Thanks
Andrew

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Intermittent Error - Can't connect to the LDAP server (LDAPERR Code 91)

2012-07-16 Thread Andrew Fremont

Hi,

Our users are getting the authentication error when log in to our server.
However, they're able to log in after retry. This issue seems random and at
25% rate.

Below is an excerpt from the plugin log, and I notice that in the section
where it fail to connect to LDAP, it's missing the part Connecting via
SSL.

Please advise where to check/search for the issue.

Thanks

AR server 7.5.00 Patch 007
SQL Oracle 10.2.0.4.0 - 64bit
Windows Server 2008 R2

Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINEST
AREAVerifyLoginCallback
Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINER
ldap_init(Remedyserver, 389)
Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINER connect timeout
previously: -1
Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINER connect timeout used:
35000
Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINER
ldap_simple_bind(null, null)
Jul 16 2012 10:41:33.3780 */ARSYS.AREA.LDAP SEVERE Bind: Can't connect
to the LDAP server (LDAPERR Code 91)
Jul 16 2012 10:41:33.3780 */ARSYS.AREA.LDAP SEVERE Bind:
ldap_simple_bind failed [null]
Jul 16 2012 10:41:33.3780 */-VLFAIL
.
Jul 16 2012 10:43:50.4190 */+VLAREAVerifyLoginCallback  -- user
qa_user
Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINEST
AREAVerifyLoginCallback
Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINER Connecting via
SSL(host=ldap.corp.mycomp.com, port=636, certPath=C:\Program Files
(x86)\Netscape\Users\Default with Server SSL Authentication enabled)
Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINER connect timeout
previously: -1
Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINER connect timeout used:
2000
Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINER
ldap_simple_bind(null, null)
Jul 16 2012 10:43:50.4310 */ARSYS.AREA.LDAP FINEST After the bind
Jul 16 2012 10:43:50.4310 */ARSYS.AREA.LDAP FINER
ldap_search_ext(ou=people,dc=mycomp,dc=com, 2, uid=qa_user)
Jul 16 2012 10:43:50.4320 */ARSYS.AREA.LDAP FINER
ldap_simple_bind(uid=qa_user,ou=People,dc=mycomp,dc=com, hidden)
Jul 16 2012 10:43:50.4340 */ARSYS.AREA.LDAP FINEST Successful bind as
user qa_user
Jul 16 2012 10:43:50.4340 */ARSYS.AREA.LDAP FINER
ldap_simple_bind(null, null)
Jul 16 2012 10:43:50.4340 */ARSYS.AREA.LDAP FINEST User attribute: cn
Jul 16 2012 10:43:50.4340 */ARSYS.AREA.LDAP FINEST User attribute:
givenName
Jul 16 2012 10:43:50.4340 */ARSYS.AREA.LDAP FINEST User attribute:
homeDirectory
Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute:
labeledURI
Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: mail
Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: sn
Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute: uid
Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute:
description
Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute:
uidNumber
Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute:
accountType
Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute:
gidNumber
Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute:
loginShell
Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute:
accountInstance
Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute:
networkPortVLAN
Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute:
networkPortPassword
Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute:
networkPortMD5Password
Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute:
objectClass
Jul 16 2012 10:43:50.4350 */ARSYS.AREA.LDAP FINEST User attribute:
mailHost
Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute:
mailRoutingAddress
Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute:
miMailExpirePolicy
Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute:
displayName
Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute:
legalName
Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: gecos
Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute:
employeeType
Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute:
employeeStatus
Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute:
employeeNumber
Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute:
mycompJobFamily
Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute:
mycompStartDate
Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute:
mycompPercentFullTime
Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: title
Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute:
apple-generateduid
Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute: l
Jul 16 2012 10:43:50.4360 */ARSYS.AREA.LDAP FINEST User attribute:
physicalDeliveryOfficeName
Jul 16 2012 10:43:50.4370 */ARSYS.AREA.LDAP FINEST User attribute:
currentStaffingLocation
Jul 16 2012 10:43:50.4370 */ARSYS.AREA.LDAP FINEST User attribute:
telephoneNumber
Jul 16 2012 10:43:50.4370

Re: Intermittent Error - Can't connect to the LDAP server (LDAPERR Code 91)

2012-07-16 Thread Andrew Fremont

Thanks for checking. It looks like  you're on something here. The port
setting on the config file already on port=636.

Can we configure Remedy not to connect on the default port 389?

Our config file
===
Server-Name: Remedyserver
Server-directory: C:\Program Files (x86)\ARSystem\ARServer\Db
Multiple-ARSystem-Servers: T
Register-With-Portmapper: T
TCD-Specific-Port: 9091
Plugin-Port:
Alternate-Approval-Reg: T
Currency-Ratio-Client-Refresh-Interval: 60
Disable-Archive: T
Crossref-Blank-Password: T

AREA-LDAP-Connect-Timeout: 2
AREA-LDAP-Cert-DB: C:\Program Files (x86)\Netscape\Users\Default
AREA-LDAP-Port: 636
AREA-LDAP-Hostname: ldap.corp.mycomp.com
AREA-LDAP-Use-Groups: 0
AREA-LDAP-User-Base: ou=people,dc=mycomp,dc=com
AREA-LDAP-User-Filter: uid=$\USER$
AREA-LDAP-Chase-Referral: F
AREA-LDAP-UseSSL: T

Server-Connect-Name: Remedyserver.hot.corp.mycomp.com
External-Authentication-RPC-Socket: 390695
Authentication-Chaining-Mode: 2
Alert-Ignore-Actual-Client-IP: T
Plugin-AREA-Threads: 3 5
Server-Plugin-Default-Timeout: 5
Map-IP-Address: xxx.xx.xxx.xx xxx.xx.xxx.xx
Map-IP-Address: xxx.xx.xxx.xx xxx.xx.xxx.xx
Map-IP-Address: xxx.xx.xxx.xx xxx.xx.xxx.xx
Plugin-Path: C:\Program Files (x86)\ARSystem
Plugin-Path: C:\Program Files (x86)\ARSystem\pluginsvr
Plugin-Path: C:\Program Files (x86)\ARSystem\arealdap
Plugin: C:\Program Files (x86)\ARSystem\arealdap\arealdap.dll
Plugin: arealdap.dll
Plugin: ardbcconf.dll
Plugin: FlashboardObject.dll
Plugin: ServerAdmin.dll
Plugin: reportplugin.dll
Server-Plugin-Alias: ARSYS.ARF.REGISTRY ARSYS.ARF.REGISTRY
Remedyserver.ad.corp.mycomp.com:
Db-name: ARSYSTEM
Db-user: ARAdmin
Db-Character-Set: UTF-8
Db-Max-Text-Size: 5000
Oracle-Two-Task: REMEDYAR
Disable-Archive: T
Disable-Admin-Ops: F
Disable-Escalations: F
SQL-Log-File: C:\Program Files (x86)\ARSystem\Arserver\Db\arfilterSQL.log
Filter-Log-File: C:\Program Files (x86)\ARSystem\Arserver\Db\arfilter.log
Db-password: ar#admin#
DSO-User-Password: ###
Remedy-App-Service-Password: ###
Per-Thread-Logging: F
Plugin-Log-Level: 400
Filter-Max-Total: 5
Max-Log-File-Size: 200048576
Homepage-Form: Home Page
Private-RPC-Socket:  390601   1   1
Private-RPC-Socket:  390603   1   3
Private-RPC-Socket:  390620   2   2
Private-RPC-Socket:  390635   2   2
Private-RPC-Socket:  390691   2   3
Private-RPC-Socket:  390692   2   2
Private-RPC-Socket:  390694   2   2
License-Timeout: 1
Submitter-Mode: 1
Cache-Mode: 0
Mid-Tier-Service-Password: ###
Server-Group-Member: T
Log-Form-Selected: 0
Debug-mode: 131359
==

On Mon, Jul 16, 2012 at 11:11 AM, Andrew Fremont andrewfrem...@gmail.comwrote:

 Hi,

 Our users are getting the authentication error when log in to our server.
 However, they're able to log in after retry. This issue seems random and at
 25% rate.

 Below is an excerpt from the plugin log, and I notice that iRen the
 section where it fail to connect to LDAP, it's missing the part Connecting
 via SSL.

 Please advise where to check/search for the issue.

 Thanks

 AR server 7.5.00 Patch 007
 SQL Oracle 10.2.0.4.0 - 64bit
 Windows Server 2008 R2

 Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINEST
 AREAVerifyLoginCallback
 Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINER
 ldap_init(Remedyserver, 389)
 Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINER connect timeout
 previously: -1
 Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINER connect timeout
 used: 35000
 Jul 16 2012 10:41:32.3750 */ARSYS.AREA.LDAP FINER
 ldap_simple_bind(null, null)
 Jul 16 2012 10:41:33.3780 */ARSYS.AREA.LDAP SEVERE Bind: Can't connect
 to the LDAP server (LDAPERR Code 91)
 Jul 16 2012 10:41:33.3780 */ARSYS.AREA.LDAP SEVERE Bind:
 ldap_simple_bind failed [null]
 Jul 16 2012 10:41:33.3780 */-VLFAIL
 .
 Jul 16 2012 10:43:50.4190 */+VLAREAVerifyLoginCallback  --
 user qa_user
 Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINEST
 AREAVerifyLoginCallback
 Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINER Connecting via
 SSL(host=ldap.corp.mycomp.com, port=636, certPath=C:\Program Files
 (x86)\Netscape\Users\Default with Server SSL Authentication enabled)
 Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINER connect timeout
 previously: -1
 Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINER connect timeout
 used: 2000
 Jul 16 2012 10:43:50.4200 */ARSYS.AREA.LDAP FINER
 ldap_simple_bind(null, null)
 Jul 16 2012 10:43:50.4310 */ARSYS.AREA.LDAP FINEST After the bind
 Jul 16 2012 10:43:50.4310 */ARSYS.AREA.LDAP FINER
 ldap_search_ext(ou=people,dc=mycomp,dc=com, 2, uid=qa_user)
 Jul 16 2012 10:43:50.4320 */ARSYS.AREA.LDAP FINER
 ldap_simple_bind(uid=qa_user,ou=People,dc=mycomp,dc=com, hidden)
 Jul 16 2012 10:43:50.4340 */ARSYS.AREA.LDAP FINEST Successful bind as
 user qa_user
 Jul 16 2012 10:43:50.4340 */ARSYS.AREA.LDAP FINER
 ldap_simple_bind(null, null)
 Jul 16 2012 10:43:50.4340 */ARSYS.AREA.LDAP FINEST User attribute: cn
 Jul 16 2012 10:43:50.4340

Re: Post Upgrade - Server Information is empty

2012-07-12 Thread Andrew Fremont

Yep. We also had the same issue after upgrade to 7.5 from 7.01. Re-import
the Server Administrator forms fixed the problem.

On Thu, Jul 12, 2012 at 9:40 AM, Longwing, LJ CTR MDA/IC 
lj.longwing@mda.mil wrote:

 Jaya,
 I agree with Matt, I've had this problem before and found the solution
 through the plugin logs.  The problem was that there was stuff on the form
 that didn't work properly.  I corrected by manually re-importing the Server
 Administration def file from the upgrade and telling it to delete extra
 fields/views, this cleaned up the form and allowed it to work properly.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of jaya munjal
 Sent: Thursday, July 12, 2012 9:21 AM
 To: arslist@ARSLIST.ORG
 Subject: Post Upgrade - Server Information is empty

 **
 Hi List

 We are upgrading our ARS 7.1 to ARS 7.6.04 SP2 , the installer runs fine
 but we have noticed that most time the server information becomes blank.
 The services come up and the host id is shown on the license console. But
 server information remains empty, we have tried restarting ar server as
 well as ar plugin services.

 But still the server information remains blank, anyone experience the same
 issue.

 ARS 7.1 upgrade to ARS 7.6.04 SP2

 DB - Oracle 10.2

 OS - Solaris 9

 Thanks
 Jaya


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Re: Remedy Startup

2012-06-12 Thread Andrew Fremont

It could be that the SQL service is not up yet by the time AR start.

It happened on one of our dev machines after rebooting where both AR and
SQL are installed.

Andrew.

On Tue, Jun 12, 2012 at 2:03 PM, Longwing, LJ CTR MDA/IC 
lj.longwing@mda.mil wrote:

 Ok...my box is running Remedy and SQL Server both and on startup the
 Remedy service fails to start properly.  The arerror.log shows an error
 about ARAdmin login failing twice, then the process dies.  An immediate
 attempt to start the service functions fine.  Checking the SQL Logs I see
 something along the lines of

 12:00:00 Starting ARSystem
 12:00:01 Attempted login from ARAdmin failed
 12:00:02 Scanning ARSystem
 12:00:06 Recovery of ARSystem complete

 That's not a copy of the log (because I can't get that to the
 internet)...but that's close to what it saysthis is only happening on
 one of my boxes, and I suspect that it's a memory related issue because
 when I check a functional box, I see everything except the login failed
 line, but it all happens within a second of each other...and my remedy
 doesn't have any problems starting.  I have the Remedy service set to
 depend on the SQL service, but according to the internet (and my personal
 experience) the SQL Service reporting as 'up' does not mean that DB's are
 available.  MS recommends that if you need to 'delay' the startup of a
 particular service that you should set it dependent on 'Spooler'...I've
 done this but it doesn't help...I need another 5-10 seconds delay with the
 attempted starting of Remedy serviceany recommendations?


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Check if the form is a base form using Developer Studio

2012-06-05 Thread Andrew Fremont

Hi All,

I remember with IT Master, we can check if the form is referenced as the
base in the join forms, and wondering if Developer studio offers the same
feature.

Thanks,

Andrew.

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Re: Check if the form is a base form using Developer Studio

2012-06-05 Thread Andrew Fremont

I checked around, but couldn't find where to turn it on.
The current setting on our server is Record Object Relationship. It could
be obvious, but somehow I haven't been able to find it yet...

Thanks

On Tue, Jun 5, 2012 at 2:10 PM, Longwing, LJ CTR MDA/IC 
lj.longwing@mda.mil wrote:

 If I'm not mistaken, if you have references turned on, you can right click
 on the form and get the references, and it should show you that it's used
 in a join :)

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Andrew Fremont
 Sent: Tuesday, June 05, 2012 3:05 PM
 To: arslist@ARSLIST.ORG
 Subject: Check if the form is a base form using Developer Studio

 ** Hi All,

 I remember with IT Master, we can check if the form is referenced as the
 base in the join forms, and wondering if Developer studio offers the same
 feature.

 Thanks,

 Andrew.
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Re: POLL: would you like the user tool back (7.6.04)

2012-01-03 Thread Andrew Fremont

NO, and please provide most of the important functionality on the web.

On Tue, Jan 3, 2012 at 1:58 PM, Shafqat Ayaz shafq...@yahoo.com wrote:

 **
 YES!

 *
 *
 *Shafqat Ayaz*


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Re: MidTier Cache

2011-11-11 Thread Andrew Fremont

I have seen the same problem with our mid-tier, flushing the cache,
restarting Tomcat, but not able to see the changes...

After clearing the FF browser cache along with flushing the mid-tier cache,
I'm able to see the new changes...
Not sure it's related to your issue, but it's the same symptom...

Andrew

On Fri, Nov 11, 2011 at 8:25 AM, Chowdhury, Tauf tauf.chowdh...@frx.comwrote:

 **

 It should rebuild the viewstats file automagically. 

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Kemes, Lisa
 *Sent:* Friday, November 11, 2011 11:17 AM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: MidTier Cache

 ** **

 ** 

 LJ, yes, I meant Tomcat.  Sorry for the confusion.  :)

  

 Our OS is Win2003.

  

 I stopped Tomcat, deleted all the Cache files under the cache folder,
 renamed the viewstats.dat file and restarted Tomcat (like Tauf suggested).
 I'm finally able to see my changes.

  

 Made another test change on a form (added a field), flushed the cache,
 still can see the changes  Ugh!  I can't find the cachetemp directory only
 cache.  

  

 Also should I rename the viewstats.dat file back to the original name?  I
 was hoping that it would create a fresh new one when I restarted Tomcat.**
 **

  

 I don't have the Sync option on my configuration tool.  Maybe because we
 are on 7.1 p7 for ARS?

  

 If I make a change to a form, would I be checking the Forms.data and
 FormFields.data files under cache to see when they update?

 Thanks! 

 Lisa 

  

 ** **
 --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
 *Sent:* Friday, November 11, 2011 11:02 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: MidTier Cache

 ** 

 Lisa,

 I’m running 7.6.4 MidTier  Remedy server and have no issues with the
 flush cache.

 ** **

 You didn’t mention the OS of your setup…but I’m not sure if it’s
 relevant…I’m on Win2k3 for reference.

 ** **

 Cache Persistence would make it so that a restart of Tomcat (You said
 Apache…don’t know if you meant that, or if you meant Tomcat…because Tomcat
 would likely be your JSP engine) wouldn’t ‘clear your cache’….because of
 the persistence…if you are looking for a restart to clear the cache, you
 would need to disable cache persistence, in that manner everything would be
 stored in memory

 ** **

 But…since you have the cache persistence enabled…I think you should be
 able to find the cache files on the MidTier server and see when they
 actually got updated after your update….that may give you a better idea of
 how long it’s taking.

 ** **

 Have you tried ‘Sync’ instead of ‘Flush’?...I’ve heard problems with
 Sync…but not many…so I don’t know if one will work better for you than
 another

 ** **

 Just some things to try.

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Kemes, Lisa
 *Sent:* Friday, November 11, 2011 7:04 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* MidTier Cache

 ** **

 ** 

 We used to be able to update a form (on dev) and then flush the MidTier
 Cache and then view the form in the Midtier and see the changes.

  

 Lately, it's not working.  We flush the cache, no changes.  I restarted
 Apache, still don't see my changes.  Delete all browsing history on my IE
 8, still no changes.

  

 We have our cache settings Definition Change Check Interval (Seconds) set
 to 300 (I also have the perform check enabled).  So after 5 minutes we
 should see the change (if our flush didn't work).

  

 I don't see my changes until the next DAY. 

  

 What's getting stuck?

  

 Some more info - Prefetch is not enabled.  Preload was enabled a couple of
 months ago, but I have turned it off.  Enable Cache Persistence is
 enabled.  

  

 We are using Midtier 7.6.04 SP1 with ARS 7.1 P7.  Our Midtier server is
 separate than our ARS server.

  

 *Lisa Kemes*

 AR System Developer
 TEIS - USA

 +1 717 810 2408 tel
 +1 717 602 9460 mobile
 *lisa.ke...@te.com*
 100 Amp Drive

 Harrisburg, PA 17112



 www.te.com

 

  

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Re: Create entry in Remedy via URL

2011-04-08 Thread Andrew Fremont

The idea is with one-click on link/button from the email, new entry is
created in Remedy. They do not want to open the form then click on the
button.

LJ - Can you elaborate on email template that includes voting buttons? Is
that on Remedy side and works for most email clients?

Thanks,
Andrew

On Wed, Apr 6, 2011 at 9:48 PM, Joe Martin D'Souza jdso...@shyle.netwrote:

That should work.. If you want something more simple and at the cost of
elegance, create a form with two buttons Yes and No that sets values under
the scene and submits, and have the notification spawn out of this form,
when an entry is created in this form..

So when the user clicks on the web url that can be embedded in the
notification email, he can click the yes or no button and modify the entry,
and thus submit his approval or disapproval..

The elegant way would be an email template as LJ described below which will
take a little more work..

Joe

*From:* LJ LongWing lj.longw...@gmail.com
*Sent:* Wednesday, April 06, 2011 3:01 PM
*Newsgroups:* public.remedy.arsystem.general
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Create entry in Remedy via URL

Andrew,

You may want to consider an email template that includes voting buttons and
when they hit the approve button it sends a reply email from their address
to the server that processes it via filters.

*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Andrew Fremont
*Sent:* Wednesday, April 06, 2011 12:53 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Create entry in Remedy via URL

** Thanks all for the response.

For the background on the requirements - We want to come up with some ways
for approval to approve the tickets without opening each entry. They rather
go through emails and with one-click on the Approved link which in turn
creates some acknowledgement entries in Remedy, Then workflow in this form
could do the works.

Thanks

Andrew

On Tue, Apr 5, 2011 at 9:53 PM, Joe Martin D'Souza jdso...@shyle.net
wrote:

Might help if you tell us what exactly you expect the system to be capable
of doing, and the business requirement..

For some reason it looks like you are asking the obvious, can a web page
opened in a submit mode do a submit operation – yes.. But obviously that is
not what you mean to ask. I’m guessing what you are trying to ask is if you
can perform a save operation directly without user interaction of pressing a
submit button on the page after it is opened after querying for a particular
entry or entries.. Is that it?

If so yes, it should be possible too.. it would require creating a push
field operation using an active link and an appropriate execution condition
that would depend on what your business need is...

Cheers

Joe

*From:* Andrew Fremont andrewfrem...@gmail.com

*Sent:* Tuesday, April 05, 2011 9:24 PM

*Newsgroups:* public.remedy.arsystem.general

*To:* arslist@ARSLIST.ORG

*Subject:* Create entry in Remedy via URL

** Hi List,

It seems that it is not possible, but I want to double check...

We want to send customers a URL (via email). One user click the link, it
creates a new entry in Remedy.

In the Mid-tier doc, it shows how to construct the URL to open the form in
Search and Submit mode.

E.g.

http://
mid_tier_server/arsys/servlet/ViewFormServlet?form=formNameserver=ar_serverqual=%27Assigned+To%27%3D%22ME%22mode=Submit

Is it possible?

Thanks,

Tam

AR server 7.5

Mid-tier 7.1

SQL Oracle 10
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Re: Create entry in Remedy via URL

2011-04-06 Thread Andrew Fremont

Thanks all for the response.

Thanks
Andrew

On Tue, Apr 5, 2011 at 9:53 PM, Joe Martin D'Souza jdso...@shyle.netwrote:

**
Might help if you tell us what exactly you expect the system to be
capable of doing, and the business requirement..

If so yes, it should be possible too.. it would require creating a push
field operation using an active link and an appropriate execution condition
that would depend on what your business need is...

Cheers

Joe

*From:* Andrew Fremont andrewfrem...@gmail.com
*Sent:* Tuesday, April 05, 2011 9:24 PM
*Newsgroups:* public.remedy.arsystem.general
*To:* arslist@ARSLIST.ORG
*Subject:* Create entry in Remedy via URL

** Hi List,

It seems that it is not possible, but I want to double check...

We want to send customers a URL (via email). One user click the link, it
creates a new entry in Remedy.

In the Mid-tier doc, it shows how to construct the URL to open the form in
Search and Submit mode.
E.g.
http://
mid_tier_server/arsys/servlet/ViewFormServlet?form=formNameserver=ar_serverqual=%27Assigned+To%27%3D%22ME%22mode=Submit

Is it possible?

Thanks,
Tam

AR server 7.5
Mid-tier 7.1
SQL Oracle 10
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Create entry in Remedy via URL

2011-04-05 Thread Andrew Fremont

Hi List,

It seems that it is not possible, but I want to double check...

We want to send customers a URL (via email). One user click the link, it
creates a new entry in Remedy.

In the Mid-tier doc, it shows how to construct the URL to open the form in
Search and Submit mode.
E.g.
http://
mid_tier_server/arsys/servlet/ViewFormServlet?form=formNameserver=ar_serverqual=%27Assigned+To%27%3D%22ME%22mode=Submit

Is it possible?

Thanks,
Tam

AR server 7.5
Mid-tier 7.1
SQL Oracle 10

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No data loaded for Server Information on User tool 7.5.0/7.6.03

2011-04-04 Thread Andrew Fremont

Hi List.

We can't see any data on the the Server Information. The form is just empty
when viewing from the user tool 7.5/7.6.03.
Home--AR System Administration--AR System Administration Console--
System-General--Server Information

I have to use the old admin tool, 7.0.1 to check the data, but some of the
7.5 settings are not visible on this old admin tool version.

Any advice.


AR Sever 7.5.0 P006
SQL - Oracle 10.2.0.4.0

Thanks,

Andrew

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Re: Developer Studio and Radio Button Height

2011-03-30 Thread Andrew Fremont

I'm having the same issue on the selection field on DS 7.5. P004
This happen on selecting multiple fields then using the Align Left and
Size Label button from the menu bar.

To restore the hight on the selection fields, I have to change some of the
display properties on width, alignment...

On Tue, Mar 29, 2011 at 9:24 PM, Joe Martin D'Souza jdso...@shyle.netwrote:

 **
  What version of the studio are you on?

 I used to have this problem on the very early versions of the Studio and
 found it frustrating as well.. It was then later corrected on later
 versions..

 Joe

  *From:* Lyle Taylor tayl...@ldschurch.org
 *Sent:* Tuesday, March 29, 2011 8:24 PM
 *Newsgroups:* public.remedy.arsystem.general
 *To:* arslist@ARSLIST.ORG
 *Subject:* Developer Studio and Radio Button Height

 **

 Hi All,



 I’m having a problem with DS where when I modify the layout of a radio
 button, it changes the height to 14 pixels, which cuts off the lower portion
 of the radio button.  The height property for the field is grayed out, so I
 can’t adjust it back to something reasonable.  Has anyone else had this
 problem?  Any idea how to fix it?



 Thanks,

 Lyle Taylor



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Re: 7.6.04 Installer - long time to stop / start AR System Server Service

2011-02-02 Thread Andrew Fremont

I have seen this issue during the installation. When the installer
displays this message for more than 10 minutes ...Restarting AR services..
. , as others say, I have to do the manual restart to keep the install
going.

Andrew.

On Wed, Feb 2, 2011 at 6:59 AM, Rick Cook remedyr...@gmail.com wrote:

 ** There is a known issue with a running server, where the AR System
 service taking 5 minutes+ to start against a remote Oracle DB server, but
 that is, sort of, behaving as expected.  This problem is different.  The
 installation script is supposed to wait for the AR System to restart before
 continuing, but instead, it goes dormant.  Doing a manual restart - or two -
 of the service often gets the script working again.

 Rick


 On Wed, Feb 2, 2011 at 8:51 AM, Frank Caruso caruso.fr...@gmail.comwrote:

 ** ITSM 7.6.3
 Solaris 10 64bit
 Oracle 11g 64bit
 Lots of memory and CPU.

 Once ITSM 7.6.3 was installed it would take upwards of 6 minutes to start
 ARS. We are doing a fresh install of 7.6.4 but I am not expecting it be any
 faster.


 On Wed, Feb 2, 2011 at 9:47 AM, Tristan Roppel 
 tristan.rop...@t-online.de wrote:

 Am 02.02.2011 15:43, schrieb Mario Röhr:

  Hi Listers,

 we are currently installing ITSM 7.6.04 and we are experiencing that the
 installer takes a long time to stop / start the AR System Server service.

 The installation logs are stating a waiting time of 2.400.000 ms (40
 minutes) until the installer proceeds with the installation.

 Are you experiencing the same with your AR / ITSM 7.6.04 installation?
 Any ideas how to decrease this waiting time?

 Thanks in advance.
 Mario


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 Hi,

 I´m installing now the ITSM 7.6.04 now on different machines, i have the
 same problem.
 I don't know, why 

 Tristan



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Re: License Question...

2011-01-27 Thread Andrew Fremont

Hi all,

I did not understand the license... well, but the fishing model really help
me here...
This is a great thread, as I learn something new today.

Thanks
Andrew.

On Thu, Jan 27, 2011 at 11:42 AM, Brock, Anne anne_br...@bmc.com wrote:

  And just as a reminder (although Dave is the official voice of BMC) -



 Free read/submit is intended as a convenience for people - usually end
 users -  to submit their own tickets; if they then need to add an update
 they can.



 One should not try to get around this by, for an example, having a help
 desk person take the ticket on the phone; putting them as the submitter; and
 then letting them work the ticket through to the end or put in updates from
 the second level people who are actually working the ticket without a write
 license. Or let's say I'm a change person; if I open a change request for
 myself and then want to work it all the way through to completion - I should
 have a write license.



 If one is working a ticket, one is expected to have a write license. There
 are always technical tricks you can do, but those are not allowed (the EULA
 has wording to this effect).



 Anne

 *** not speaking officially from BMC but trying to ensure the point of read
 vs write licenses are not missed ***



 now, back to the smoked salmon...



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Roberts, Chas
 *Sent:* Thursday, January 27, 2011 10:38 AM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: License Question...



 Hi David,



 Thank you.



 So in the case of custom in-house developed ARS applications licenses are
 required to be purchased for those who need update access to tickets they
 did not submit, in effect limiting the licenses required to only those
 individuals, rather than some percentage of the total population of
 submitters, correct?



 Or put another way, there is no requirement to purchase a large number of
 unnecessary licenses for those who do not update tickets they did not
 submit?





 Chas





 *Subject:* Re: License Question...



 From the Configuration Guide:



 The Submitter Mode options are



 *Locked*—Enables users who have their name in the Submitter field to
 modify requests without a write license. This does not apply to users with a
 Restricted Read license who cannot modify requests under any circumstances.
 In the locked submitter mode, after the entry is submitted, the value in the
 Submitter field cannot be changed.



 *Changeable*—Requires users to have a write license to change any record,
 including requests for which they are the submitter.



 So ignoring business licensed rights for the moment, a user with a read
 license and submitter mode set to “Locked” would be technically able to
 submit data to the system and modify their own submissions since their name
 is in the “Submitter” field.



 -David J. Easter

 Manager of Product Management, Remedy Platform

 BMC Software, Inc.



 The opinions, statements, and/or suggested courses of action expressed in
 this E-mail do not necessarily reflect those of BMC Software, Inc.  My
 voluntary participation in this forum is not intended to convey a role as a
 spokesperson, liaison or public relations representative for BMC Software,
 Inc.



 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Roberts, Chas
 *Sent:* Thursday, January 27, 2011 09:11 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: License Question...



 Notwithstanding any requirements for licensing that may apply for using
 canned applications, is my understanding of “Submitter Mode Locked” sound?



 I am only referring to user developed ARS apps.





 Chas





 *Subject:* Re: License Question...



 You are purchasing the business license rights to use the Self-Service *
 applications* (SRM and RKM) in a defined manner – namely to allow
 end-users to submit service requests, view their service requests and to
 view knowledge articles provided for self-service.  Regardless of any other
 business rights obtained through other licenses purchased, you have to
 purchase Self-Service user capacity to use SRM and RKM for self-service.



 When you purchased AR System, you obtained unlimited rights to use the
 “free” read licenses within applications that have no other restrictions
 around their use.  For Self-Service, there is an additional business license
 right that is needed to use the applications for a specific purpose.
 Regardless of the technology that enables their use, you have to have the
 business license rights to use the application as defined in your purchase
 contract.The Self-Service business license is needed in addition to any
 other licenses.



 Trying to make this into a dumb metaphor, think about a fishing license.  A
 fishing license enables you to go fishing.  However, while the fishing
 license enables you to fish, there may be additional rules in place that
 limit you to

Re: Developer Studio - Where to define Email Templates for Notify filter action.

2011-01-26 Thread Andrew Fremont

Yay!, thanks Kevin.

Andrew.

On Tue, Jan 25, 2011 at 7:05 PM, Kevin Shaffer
kevin_l_shaf...@hotmail.comwrote:

 **
 Click on the button Show Unsed Fields when defining the Notify action.

 --
 Date: Tue, 25 Jan 2011 17:18:24 -0800
 From: andrewfrem...@gmail.com
 Subject: Developer Studio - Where to define Email Templates for Notify
 filter action.
 To: arslist@ARSLIST.ORG

 **
 Hi All,

 I'm not able to find a place to specify a template for notify action in
 Developer studio :-( .
 In the admin tool, there are three tabs: Fields, Messages, and Templates,
 but I had a hard time to find them on developer studio.

 Andrew.
 Thanks

 AR Server 7.5.0 P007
 Oracle 11.2.0.1.0
 Windows 2003 server

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Re: Radio button field just shows first button, sometimes

2011-01-25 Thread Andrew Fremont

I have seen a similar issue on the selection field not show all options.
It is more like the field is not *wide* enough for the alias texts, expand
the field should fix it.

Andrew.

On Mon, Jan 24, 2011 at 6:39 AM, Martin, Dwayne - martinrd marti...@jmu.edu
 wrote:

 **

 Dear List,



 We have a radio button field with 9 options, that is supposed to look like
 this:

 But about 2/3 of the time it appears like this:

 

 Only the circle of the first option appears.  If you close the window and
 re-open it a few times it eventually appears properly.  This is a regular
 database field on a regular database form.   So far we’ve only seen this
 happen on one machine (Win 7), but this form normally only gets opened on
 that one machine.  It happens in both WUT 7.1 and 7.5.  So far we haven’t
 seen it in Mid Tier, but haven’t tried it that often.



 Any ideas?

 Dwayne Martin

 James Madison University

 ARS 7.1 P3, RH Linux server, Oracle 10.2 db
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image005.jpgimage006.jpg

Developer Studio - Where to define Email Templates for Notify filter action.

2011-01-25 Thread Andrew Fremont

Hi All,

I'm not able to find a place to specify a template for notify action in
Developer studio :-( .
In the admin tool, there are three tabs: Fields, Messages, and Templates,
but I had a hard time to find them on developer studio.

Andrew.
Thanks

AR Server 7.5.0 P007
Oracle 11.2.0.1.0
Windows 2003 server

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Re: SRM field expansion

2011-01-04 Thread Andrew Fremont

If that field ever shown on the table for the UI mapping, then you can *not*
expand it beyond 255.

Andrew.

On Tue, Jan 4, 2011 at 1:21 PM, Rebecca Cunningham rul...@gmail.com wrote:

 Hey everyone,

 Wondering if anyone has expanded the Mapping Formula Field on the
 SRD:QuestionTargetDataMappingDialog form from 255 char to a clob
 field? Looking for any hidden pitfalls, etc.

 Thanks for your help.

 Rebecca


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Upgrade AR server to 7.5P007 from 7.01

2010-11-23 Thread Andrew Fremont

Hi,

It seems the upgrading is straightforward, but I want to check with the list
for sure.
We're planning to do the upgrade our server from AR 7.01 to latest AR 7.5
P007 for our Remedy homegrown application. There is no CMDB or ITSM suites.

Is it just a mater of running the installer 7.5 P007 on our server, or we
have to do that in steps, first upgrade server to 7.1,  then 7.5?

Thanks,
AF

 AR Server: 7.0.01 Patch 007
Windows 2003
Oracle: 10.2.0.4.0 - 64bit

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Re: AR System Email Messages - Error Behaviour?

2010-11-05 Thread Andrew Fremont

We sometimes need to re-start the email engine to have those emails going.

On Fri, Nov 5, 2010 at 12:26 PM, Ramey, Anne anne.ra...@nc.gov wrote:

 I've had some email errors today, and when I click send in the error-ed
 message, the Send Message gets changed back to Yes, but the message never
 appears to retry.  I've run a report on those messages and the new once that
 are going out--but they appear the same  (I though maybe a hidden field/flag
 wasn't getting set).  Any idea why they aren't going or how I can get them
 to send?

 ARS 7.1 p 11
 ITSM 7.0.3 p 9
 Oracle 10g
 Linux RHEL4

 Anne Ramey
 ***
 E-mail correspondence to and from this address may be subject to the North
 Carolina Public Records Law and may be disclosed to third parties only by an
 authorized State Official.


 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] On Behalf Of Guillaume Rheault
 Sent: Thursday, November 04, 2010 10:36 AM
 To: arslist@ARSLIST.ORG
 Subject: Possibly spam: Re: AR System Email Messages - Error Behaviour?

 I think this is the first time that somebody has asked this question.
 It does not retry by default. I think you would need to create some custom
 functionality to accomplish like, such as an escalation that queries the
 emails not sent because of an error and reset the flag to send it again.

 Guillaume

 
 From: Action Request System discussion list(ARSList) [arsl...@arslist.org]
 on behalf of koray [ko...@alkankoray.net]
 Sent: Thursday, November 04, 2010 7:40 AM
 To: arslist@ARSLIST.ORG
 Subject: AR System Email Messages - Error Behaviour?

 Hello together,

 I have one simple question: If an outgoing e-mail message is set to
 Error on ARS Email Messages form, does the system try re-sending it
 with any intervals?

 Thanks in advance,
 Koray


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 If this message is a valid email, you can request that future messages from
 this source be processed normally through the email system by visiting
 http://www.ncmail.net/whitelist_procedures.htm



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Chrome Browser support

2010-11-04 Thread Andrew Fremont

This question is more for BMC, but hopefully David could give us some hints.
As we're seeing increasing number of users using Chrome as their primary
browsers, it becomes annoying for asking them to switch back to IE or FF
when accessing Remedy apps. It also painful for developers to provide the
workaround, sometimes it's not possible. Most of the issues are around the
JS errors on the date/time, and rendering alignments.

Is it on road map for the next release or any time soon?

Thanks,
AF

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Re: Chrome Browser support

2010-11-04 Thread Andrew Fremont

hmm... I couldn't find Chrome on the Action Request System
7.6.03 Compatibility and Support document.
Only IE6, FF3, and Safari 3.2.3 are supported.

On Thu, Nov 4, 2010 at 11:05 AM, Joe Martin D'Souza jdso...@shyle.netwrote:

 **
  7.6 supposedly supports it..

 Joe

  *From:* Rick Cook remedyr...@gmail.com
 *Sent:* Thursday, November 04, 2010 2:03 PM
 *Newsgroups:* public.remedy.arsystem.general
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Chrome Browser support

 **

 Funny you should reference that.  At WWRUG, BMC's top web guy said that
 Chrome was the fastest browser for mid-tier.

 Rick
 On Nov 4, 2010 1:59 PM, Andrew Fremont andrewfrem...@gmail.com wrote:
 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_


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Re: Chrome Browser support

2010-11-04 Thread Andrew Fremont

David,

Thanks for the clarification.

Given the trend in the market and a adoption rate, it would be great if BMC
could move into this area ahead of competitors. That would be
great benefits for both customers and BMC, rather waiting... just my 2
cents.

AF

On Thu, Nov 4, 2010 at 11:35 AM, Easter, David david_eas...@bmc.com wrote:

 **

 Chrome is not officially supported in AR System 7.6.03.



 It is true that in informal tests, Chrome (because of its Javascript
 engine) does appear to perform as well or better than the other browsers.



 However, there have been no formal requests from business customers to
 support Chrome.  While individuals may be using it, market information so
 far does not point to IT organizations formally moving to supporting Chrome
 as a corporate supported browser.  Were large IT organizations to start
 supporting it for business (as opposed to recreational or consumer) use, it
 would certainly bolster the BMC business case to add support.



 -David J. Easter

 Sr. Product Manager, Enterprise Service Management

 BMC Software, Inc.



 The opinions, statements, and/or suggested courses of action expressed in
 this E-mail do not necessarily reflect those of BMC Software, Inc.  My
 voluntary participation in this forum is not intended to convey a role as a
 spokesperson, liaison or public relations representative for BMC Software,
 Inc.



 *From:* Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] *On Behalf Of *Andrew Fremont
 *Sent:* Thursday, November 04, 2010 11:17 AM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Chrome Browser support



 ** hmm... I couldn't find Chrome on the Action Request System
 7.6.03 Compatibility and Support document.

 Only IE6, FF3, and Safari 3.2.3 are supported.

 On Thu, Nov 4, 2010 at 11:05 AM, Joe Martin D'Souza jdso...@shyle.net
 wrote:

 **

 7.6 supposedly supports it..



 Joe



 *From:* Rick Cook remedyr...@gmail.com

 *Sent:* Thursday, November 04, 2010 2:03 PM

 *Newsgroups:* public.remedy.arsystem.general

 *To:* arslist@ARSLIST.ORG

 *Subject:* Re: Chrome Browser support



 **

 Funny you should reference that.  At WWRUG, BMC's top web guy said that
 Chrome was the fastest browser for mid-tier.

 Rick

 On Nov 4, 2010 1:59 PM, Andrew Fremont andrewfrem...@gmail.com wrote:

 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_

 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_



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Re: Change Web Alias

2010-11-02 Thread Andrew Fremont

You could change the web alias from the def file. I did that by first export
the form, change the web alias, then re-import the form back.

AF

On Tue, Nov 2, 2010 at 8:22 AM, Joe Martin D'Souza jdso...@shyle.netwrote:

 **
  Web Alias are a thing of the past. As you have pointed out, forms needed
 a web alias in the past. If I recollect right, that feature has been dropped
 since ARS  MT 6.3.

 Joe

  *From:* Boylan, David david_boy...@brown.edu
 *Sent:* Tuesday, November 02, 2010 10:08 AM
 *Newsgroups:* public.remedy.arsystem.general
 *To:* arslist@ARSLIST.ORG
 *Subject:* Change Web Alias

 **
 I have a form that I need to change the Web Alias to avoid a conflict. This
 is an old form that needed a web alias at the time. I'm now running 7.5 and
 can't see where to mod this? The online Help doesn't help.

 Dave
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Re: tablefield button artifacts on browser...

2010-07-23 Thread Andrew Fremont

I have seen the similar issues several times on the table fields when
viewing the form on mid-tier. It looks OK on WUT.

It took me awhile to find out that, there is a space   on labels. don't
know how those spaces ended up there, but  I swear I removed them.

The issue is fixed when I removed them again in Dev Studio, remember to
flush the cache.

Andrew.

On Fri, Jul 23, 2010 at 3:32 PM, Rick Phillips r...@netfirst.com wrote:

  ARS 7.5 p5
  SQL 2005
  Windows 7 (laptop development)
  IE 8

  I have several tablefields on my primary form, and ordinarily they would
 have 3 buttons at the bottom of the
  tablefield by default:  Report, Select All, DeSelect All.

  In Dev Studio, on the tablefield property, I have cleared the values for
 those buttons.

  On the browser, a thin artifact of the buttons remains, and if a user
 clicks the remains of any of the buttons, the
  button function executes.

  Has anyone seen this before?

  Thanks,

  Rick


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Re: FW: Adding display-only input field to table field row - Not quite solved afterall

2010-06-15 Thread Andrew Fremont

Have you check the table property? The refresh could be triggered from the
option Refresh on Entry Change.

Andrew.

On Tue, Jun 15, 2010 at 10:55 AM, Martin, Dwayne marti...@jmu.edu wrote:

 **

 I have an Active Link that runs On Display, that calls a guide that
 processes the table, and its inner Active Link writes the values into the
 display-only column field.  You can see the values appearing in the column.
 But when it gets to the bottom of the list, all the values disappear.



 The Active Link Log doesn’t show any table refresh or anything else that
 would removed the data.



 What am I missing?



 Dwayne


 *Subject:* RE: FW: Adding display-only input field to table field row -
 Solved



 OH YES!  I remember now!  THANK YOU!  (and Frank).



 Is this in the documentation anywhere?  I’d like to hi-lite it so I don’t
 have to start from scratch the next time.  (I did make a valiant effort to
 find it before writing to the list.)



 Thanks again,

 Dwayne



 *From:* Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] *On Behalf Of *Grooms, Frederick W
 *Sent:* Tuesday, June 15, 2010 10:46 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: FW: Adding display-only input field to table field row



 **

 You don’t need the DisplayOnly field in the target form (the form the table
 field is looking at).  You need the display only field in the form where the
 table field is.



 i.e.  You put a table on form A looking at Form B.  The DisplayOnly field
 goes on Form A



 Fred



 *From:* Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] *On Behalf Of *Martin, Dwayne
 *Sent:* Tuesday, June 15, 2010 9:42 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: FW: Adding display-only input field to table field row



 **

 Thanks, Frank!



 I did what you suggested, but when I saved the form I got “Some Columns do
 not have matching Data Field Ids in the form selected in Current Server.
 They will be deleted on OK.”  I clicked “Cancel,” but when I saved and
 closed and re-opened the form, the table field column was gone.  Not only
 that, I no longer see the display-only field in the “Fields On Form” List.



 What makes this extra-frustrating is I have another table field with an
 input column, with no corresponding field in the target form, but I don’t
 remember how I did it.



 Dwayne



 *From:* Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] *On Behalf Of *Frank Caruso
 *Sent:* Tuesday, June 15, 2010 9:35 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: FW: Adding display-only input field to table field row



 ** Add the DO field to a the form where the table is. Then add the DO field
 as a column (display) to the table.

 On Tue, Jun 15, 2010 at 8:56 AM, Martin, Dwayne marti...@jmu.edu wrote:

 **

 Sorry, I forgot to add the vital statistics.

 ARS 7.2 p3, RH Linux server, Oracle 10.2 db

 Dwayne Martin

 James Madison University

  Dear List,

 How can I add a display-only field to a table field row?  I’ve done it
 before, but can’t remember how, and can’t seem to find it in the
 documentation (getting senile in my old age).  I’ll then use an Active Link
 guide to set the field values on display of the form.

 Dwayne Martin

 James Madison University





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Re: Chrome Browser

2010-06-10 Thread Andrew Fremont

We got Java error with Chrome on MT 7.5 P005 on date/time fields.

On Thu, Jun 10, 2010 at 2:08 PM, John Underwood john.underw...@ndsu.eduwrote:

 Noticed the same thing with Safari and Chrome on Mid Tier 7.0.01.

 Just upgraded to Mid Tier 7.5 and now both Safari (which is officially
 compatible) and Chrome (which is not officially compatible) work well.

 John

 On 6/10/2010 1:39 PM, Boylan, David wrote:
  **
  Anyone using Chrome? I have a number of users just starting to use it
  and it is not compatible. I get the old blank screen.
 
 
  7.0.1 patch 11 (hoping to get to 7.5 patch 5 this summer)
 
  Dave
  _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_


 --
 **
 John A. Underwood   NDUS Help Center Project Manager
 IACC Rm. 206NDSU/ITS Help Desk Manager  NDUS Help Desk
 Co-Manager
 1320 Albrecht Blvd. Office: (701) 231-6109
 Fargo, ND  58105Cell:   (701) 730-5337
 e-mail: john.underw...@ndsu.edu Fax:(701) 231-8541


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Return SQL Count to Remedy

2010-03-18 Thread Andrew Fremont

Hi,

We have some direct SQL in filter action to write data to file on server,
and
we also want to get a number of rows from direct SQL.

Is it possible to return the count from the SQL to remedy?

We're able to get the column values from the SQL Result Column 1 - 10, but
could find the way to get the count.

SELECT Request_Id ... returns expected values in SQL Result Column 1 -
10
SELECT COUNT(*) as Count ... returns NULL for all columns


ARS 7.0.1 P005
MS SQL 2005
Win Server 2003
MT- 7.1 P006
Microsoft IIS ServletExec/5.0p06

Andrew.
Thanks

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Re: Return SQL Count to Remedy

2010-03-18 Thread Andrew Fremont

Thank LJ, Partgeter,

The set field using $LASTCOUNT$ right-after direct SQL set field does not
return the correct count. It seems Remedy does not populate
this keyword from the direct SQL. Changing to SELECT COUNT(*) as CNT still
no luck...

Still exploring other options... if not, we may need to do a set field
action in Remedy with the Set Field If part equivalent to the WHERE
clause in the SQL statement to get the $LASTCOUNT$

On Thu, Mar 18, 2010 at 1:14 PM, Pargeter, Christie :CO IS cparg...@lhs.org
 wrote:

 **
 Also try not using the word Count in your AS section.  Sometimes DBs don't
 like you using their reserved words here.  What happens if you just do
 SELECT COUNT(*) from ... then try SELECT COUNT(*) as CNT from ...

  --
 *From:* Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] *On Behalf Of *LJ Longwing
 *Sent:* Thursday, March 18, 2010 12:48 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Return SQL Count to Remedy

 **
 When you do your 'select request_id...' query, create another setfield
 after that one and set the field you want with $LASTCOUNT$that's the
 count of the last search performed...in this case your direct sql select
 statement.

  --
 *From:* Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] *On Behalf Of *Andrew Fremont
 *Sent:* Thursday, March 18, 2010 1:43 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Return SQL Count to Remedy

 ** Hi,

 We have some direct SQL in filter action to write data to file on server,
 and
 we also want to get a number of rows from direct SQL.

 Is it possible to return the count from the SQL to remedy?

 We're able to get the column values from the SQL Result Column 1 - 10,
 but could find the way to get the count.

  SELECT Request_Id ... returns expected values in SQL Result Column 1
 - 10
  SELECT COUNT(*) as Count ... returns NULL for all columns


 ARS 7.0.1 P005
 MS SQL 2005
 Win Server 2003
 MT- 7.1 P006
 Microsoft IIS ServletExec/5.0p06

 Andrew.
 Thanks

 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the
 Answers Are_
 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_


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Re: Incident Management Console

2010-03-09 Thread Andrew Fremont

It could be the menu return the requestId, then workflow do a lookup to
replace the value. It happens slow enough on MT so you could see the Id
momentary.

On Tue, Mar 9, 2010 at 12:47 PM, Shyam Attavar atta...@sbcglobal.netwrote:

 **
 Dear Listers,

 We have been seeing something quite unusual in the Incident Management
 Console on the midtier:
 - whenever the Role field value is changed from the drop down menu, there
 is a brief moment we see MNU2932 (the menu item id value from the
 SYS:Menu Items form) and then the actual Menu Value is displayed in the Role
 field.

 We don't see this odd behavior on the User Tool. I looked at the AL logs
 both on the MT and on the UT, but did not see any reference to set fields
 doing an explicit set fields of the Menu Item ID being set into the Role
 field being displayed.

 We are running ITSM 7.1.0 on AR System 7.1.0 Patch 6

 Has anyone one else seen this odd behavior? I am unable to explain this
 behavior on the MT.

 Thanks,
 --
 Shyam
  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
 Are_




-- 
ARS 7.0.1 P005
MS SQL 2005
MT- 7.1 P006
Microsoft IIS ServletExec/5.0p06

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Re: OT: Friday Funny..... (an old one but still funny)

2009-10-23 Thread Andrew Fremont

Yeah, just in time for WINDOWS 7. It's Windows still.

On Fri, Oct 23, 2009 at 9:38 AM, Joe DeSouza joe_rem...@yahoo.com wrote:

 **
 That was funny..

 Reminds me about the first time I had to take a 'Jug handle' left turn in
 New Jersey 5 years ago.. You got to turn right to make a left and I thought
 darn it - the road system here must be designed by Microsoft!! Too many
 holes and forever under some sort of construction - and the killer one -
 Turn RIGHT to make a LEFT what they call a 'Jug Handle'!

 Amen!

 Joe

  --
 *From:* Carey Matthew Black black@gmail.com
 *To:* arslist@ARSLIST.ORG
 *Sent:* Fri, October 23, 2009 7:46:27 AM
 *Subject:* OT: Friday Funny. (an old one but still funny)

 All,

 I am sure this is an internet joke that has likely been around the
 block before. However, it showed up in one of my email accounts today
 so I thought I would share it again.

 I also looked to see if it has been posted to ARSlist before and it
 was posted by Claire Sanford on Aug 31, 2007. So it does fail my
 Test4Dup filter. However if your table of old ARSList emails do not go
 back that far in time then your Test4Dup may not see this as a dup. :)
 [ And if you do not know what I mean by a Test4Dup filter then you
 likely have not been using the Action Request System very long. ]

 --
 Carey Matthew Black
 BMC Remedy AR System Skilled Professional (RSP)
 ARS = Action Request System(Remedy)

 Love, then teach
 Solution = People + Process + Tools
 Fast, Accurate, Cheap Pick two.


 ** Original Message 

 You have to be old enough to remember Abbott and Costello, and too old
 to REALLY understand computers, to fully appreciate this.
 For those of us who sometimes get flustered by our computers, please read
 on...

 If Bud Abbott and Lou Costello were alive today, their famous sketch,

 'Who's on First?' might have turned out something like this:

 COSTELLO CALLS TO BUY A COMPUTER FROM ABBOTT

 ABBOTT: Super Duper computer store. Can I help you?
 COSTELLO : Thanks. I'm setting up an office in my den and I'm thinking
 about buying a computer.

 ABBOTT : Mac?
 COSTELLO : No, the name's Lou .

 ABBOTT : Your computer?
 COSTELLO : I don't own a computer. I want to buy one.

 ABBOTT : Mac?
 COSTELLO: I told you, my name's Lou .

 ABBOTT : What about Windows?
 COSTELLO : Why? Will it get stuffy in here?

 ABBOTT : Do you want a computer with Windows?
 COSTELLO : I don't know. What will I see when I look at the windows?

 ABBOTT : Wallpaper.
 COSTELLO : Never mind the windows. I need a computer and software.

 ABBOTT : Software for Windows?
 COSTELLO : No. On the computer! I need something I can use to write
 proposals, track expenses and run my business. What do you have?

 ABBOTT : Office.
 COSTELLO: Yeah, for my office. Can you recommend anything?

 ABBOTT : I just did.
 COSTELLO : You just did what?

 ABBOTT : Recommend something.
 COSTELLO : You recommended something ?

 ABBOTT : Yes.
 COSTELLO : For my office?

 ABBOTT : Yes.
 COSTELLO : OK, what did you recommend for my office?

 ABBOTT : Office.
 COSTELLO : Yes, for my office!

 ABBOTT : I recommend Office with Windows.
 COSTELLO : I already have an office with windows! OK, let's just say
 I'm sitting at my computer and I want to type a proposal.  What do I
 need?

 ABBOTT : Word.
 COSTELLO : What word?

 ABBOTT : Word in Office..
 COSTELLO : The only word in office is office.

 ABBOTT : The Word in Office for Windows.
 COSTELLO : Which word in office for windows?

 ABBOTT : The Word you get when you click the blue 'W'.
 COSTELLO: I'm going to click your blue 'w' if you don't start with
 some straight answers. What about financial bookkeeping? You have
 anything I can track my money with?

 ABBOTT: Money.
 COSTELLO : That's right. What do you have?

 ABBOTT : Money.
 COSTELLO : I need money to track my money?

 ABBOTT : It comes bundled with your computer.
 COSTELLO : What's bundled with my computer?

 ABBOTT : Money.
 COSTELLO : Money comes with my computer?

 ABBOTT : Yes. No extra charge.
 COSTELLO : I get a bundle of money with my computer? How much?

 ABBOTT : One copy.
 COSTELLO : Isn't it illegal to copy money?

 ABBOTT : Microsoft gave us a license to copy Money.
 COSTELLO : They can give you a license to copy money?

 ABBOTT : Why not? THEY OWN IT!

 (A few days later)

 ABBOTT : Super Duper computer store. Can I help you?
 COSTELLO : How do I turn my computer off?

 ABBOTT : Click on 'START'.

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Re: Enable guest users to interact with an AR application inside corporation network

2009-07-23 Thread Andrew Fremont

Hi Bryan,

Sending an email is an interesting ideal, but I'm not really follow the
Submit tag.
Is it something user would need to click on has to type in reply email?

Thanks,
Andrew

On Fri, Jul 17, 2009 at 11:49 AM, B A a.g.bryan...@gmail.com wrote:

 ** This looks like an ideal case to use bmc email engine.
 Let the users send an email with Submit tag and email engine will take
 care of making necessary updates.
 Only that the guest user should have write permisisons to the form.

 a.b.bryan.14


 On 7/18/09, Andrew Fremont andrewfrem...@gmail.com wrote:

 ** Hi,


 Our AR server for an internal application is in the corporation network
 which is only accessible to users inside company network.
 And for the security reasons, this AR server must be in the protected
 network.

 1.We're considering to send out and email with URL to guest users who do
 not have registry entries in AR User form.
 2.Guest users then could response by:
 a. Open the form via the URL
 b  Fill in information and submit the entry


 The challenge is how to expose the necessary UI/forms to these guest
 users.

 Any suggestion?

 Thanks
 Andrew

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Re: Unwanted button core field

2009-07-21 Thread Andrew Fremont

Another thing you need to watch out when deleting the form, then import it
back is its workflow, if any, will no long attached to the form.

Andrew

On Tue, Jul 21, 2009 at 10:14 AM, Axton axton.gr...@gmail.com wrote:

 ** Won't know unless you try.

 Axton


 On Tue, Jul 21, 2009 at 10:31 AM, Joe DeSouza joe_rem...@yahoo.comwrote:

 **
 This would be an interesting approach but MAY not work if while deleting
 the unmatched field, it recognizes the field that it is attempting to delete
 as a core field..

 The same goes with changing field ID's using archgid.. may not work
 with fields having a core field ID.. but would be interesting to try and use
 it.

 Joe

  --
 *From:* Axton axton.gr...@gmail.com
 *To:* arslist@ARSLIST.ORG
 *Sent:* Tuesday, July 21, 2009 11:06:33 AM
 *Subject:* Re: Unwanted button core field

 ** Try exporting a def, removing the fld from the def, then reimporint
 over the form, deleting unmatched fields.


 Axton

 On Tue, Jul 21, 2009 at 10:03 AM, marti...@jmu.edu marti...@jmu.eduwrote:

 **

 Dear List,

 I have a form with a button field with a Field ID of 54.  I have no idea
 how it got there, but I can’t delete it because it is a “Core” field.  Most
 of the time it lays there and doesn’t cause any problem.  But if I try to
 copy my form to a new form (Save Form As) I get:

 “Field ID is in the core field range but is not recognized : (54)(ARERR
 404)”

 How can I get rid of the ~...@!@# thing?



 Dwayne Martin

 James Madison University


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Enable guest users to interact with an AR application inside corporation network

2009-07-17 Thread Andrew Fremont

Hi,

Our AR server for an internal application is in the corporation network
which is only accessible to users inside company network.
And for the security reasons, this AR server must be in the protected
network.

1.We're considering to send out and email with URL to guest users who do not
have registry entries in AR User form.
2.Guest users then could response by:
a. Open the form via the URL
b  Fill in information and submit the entry

The challenge is how to expose the necessary UI/forms to these guest users.

Any suggestion?

Thanks
Andrew

-- 
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MT- 7.1 P006
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Report on # of users currently log in to server by client

2009-04-06 Thread Andrew Fremont

Hi,

Via the admin tool, we can see the list of users who are log in to the
server ; File--Licenses--Manage User Licenses.
However, we also want to know which client they are using- either Window
user tool or Web.

Is there a way we can get this information?

Thanks,
Andrew

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Re: Report on # of users currently log in to server by client

2009-04-06 Thread Andrew Fremont

Thank Joe.  I'm going to build the workflow to set these flags and run the
report from it.

Andrew.

On Mon, Apr 6, 2009 at 4:30 PM, Joe DeSouza joe_rem...@yahoo.com wrote:

 **
 What if the user logs on to both? I'm wondering what would be the value of
 this information even if you could get it. You can get it by having some
 sort of a check box information available for each kind of client, to be
 checked if the user is on it nor not and set this during logon using
 workflow that can be created on logon.

 Joe

  --
 *From:* Andrew Fremont andrewfrem...@gmail.com
 *To:* arslist@ARSLIST.ORG
 *Sent:* Monday, April 6, 2009 6:58:45 PM
 *Subject:* Report on # of users currently log in to server by client

 ** Hi,


 Via the admin tool, we can see the list of users who are log in to the
 server ; File--Licenses--Manage User Licenses.
 However, we also want to know which client they are using- either Window
 user tool or Web.

 Is there a way we can get this information?

 Thanks,
 Andrew

 --
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 MS SQL 2005
 MT- 7.1 P006
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SSL setting for the Mid-tier

2009-03-05 Thread Andrew Fremont

Hi,

This question is off the AR topic, but this is a great forum and place to
all AR related.

We're setting up the Mid-tier for our remedy application for the first time,
so far so good.
After apply the SSL certificate, users are able to access the new web site
with URL https://remedyweb.

However, the non-SSL HTTP port still accessible, URL without the s,  e.g
http://remedyweb...

The question is how disable or turn that the non-SSL URL off, so the
security department will not after us.

Thanks
Andrew

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Re: SSL setting for the Mid-tier

2009-03-05 Thread Andrew Fremont

Thank Mark,

I will definitely give it a try.

Andrew

On Thu, Mar 5, 2009 at 12:46 PM, Mark Lev mark@rightstarsystems.comwrote:

 Sorry for the double post, but you peaked my interest, and I found another
 page that may do exactly what you want.  This is for IIS.

 http://blog.opsan.com/archive/2005/04/17/395.aspx

 Thanks,
 Mark


 

 From: Action Request System discussion list(ARSList) on behalf of Andrew
 Fremont
 Sent: Thu 3/5/2009 3:28 PM
 To: arslist@ARSLIST.ORG
 Subject: SSL setting for the Mid-tier


 ** Hi,

 This question is off the AR topic, but this is a great forum and place to
 all AR related.

 We're setting up the Mid-tier for our remedy application for the first
 time, so far so good.
 After apply the SSL certificate, users are able to access the new web site
 with URL https://remedyweb. https://remedyweb./ 

 However, the non-SSL HTTP port still accessible, URL without the s,  e.g
 http://remedyweb. http://remedyweb./ ..

 The question is how disable or turn that the non-SSL URL off, so the
 security department will not after us.

 Thanks
 Andrew

 --
 ARS 7.0.1 P005
 MS SQL 2005
 MT- 7.1 P006
 Microsoft IIS ServletExec/5.0p06

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Session Timeout Setting

2009-02-23 Thread Andrew Fremont

Hi,

We're encountering some issues when users leave their browser sessions open
a while ( meeting,  out for lunch..) then come back.
The mid-tier is either not responding or take quite long to complete. They
do not get the timeout or session error since the Session Timeout on the
mid-tier is 180 minutes, and they did not exceed that threshold yet.

Is180 minutes too long?

Thanks
Andrew
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Re: Session Timeout Setting

2009-02-23 Thread Andrew Fremont

No, we do not have the Loadbalancer.


Thanks,
Andrew.

On Mon, Feb 23, 2009 at 2:48 PM, Frank Caruso caruso.fr...@gmail.comwrote:

 ** Is the MidTier behind a LoadBalancer? If so, what is the timeout on the
 switch?


 On Mon, Feb 23, 2009 at 5:04 PM, Pierson, Shawn shawn.pier...@sug.comwrote:

 **

 We have some set to 600 minutes for users that need to be in all day (the
 system default is still 30) on 7.0.1 and do not have that issue.  Our Mid
 Tier is still 7.0 as well, and we are on Tomcat, otherwise our systems are
 similar to yours.



 In any case, 180 minutes should not be too long.



 *From:* Action Request System discussion list(ARSList) [mailto:
 arsl...@arslist.org] *On Behalf Of *Andrew Fremont
 *Sent:* Monday, February 23, 2009 3:51 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Session Timeout Setting



 ** Hi,

 We're encountering some issues when users leave their browser sessions
 open a while ( meeting,  out for lunch..) then come back.
 The mid-tier is either not responding or take quite long to complete. They
 do not get the timeout or session error since the Session Timeout on the
 mid-tier is 180 minutes, and they did not exceed that threshold yet.

 Is180 minutes too long?

 Thanks
 Andrew
 --
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 Microsoft IIS ServletExec/5.0p06

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Email Engine Service question

2009-02-20 Thread Andrew Fremont

Hi,

Our email services has stopped, and we couldn't restart it with the
following error:

The BMC Remedy Email Engine service on Local Computer started and then
stopped. Some services stop automatically if they have no work to do, for
example, the Performance Logs and Alert service.

We found out that the IT group removed the java jre1.5.0_10 from the box,
and installed a newer java version jre6.
For some ridiculous reasons, IT group does not now allow us to reinstalled
jre1.5.0_10 This is the version we have on the server when the email
installed and it work fine.

Is there a way to re-config or point the Remedy Email Engine to use the new
java version without reinstall the Email?

Thanks,
Andrew

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Re: Email Engine Service question

2009-02-20 Thread Andrew Fremont

YEAH...That was it. It works like a charm.

Thanks guys.

Andrew.

On Fri, Feb 20, 2009 at 10:35 AM, pascale.bo...@daimler.com wrote:

 **
 Andrew,

 I had to do this to fix some emailengine issues.  But we are on a Window
 box... So if you are on one too this is how I did it:

 Edit EmailStart.bat to show the new java path

 Edit the registry Hkey_Local_Machine/System/currentcontrolset/services/BMC
 email engine/parameters   edit the path of the JVM librairy to the new path


 Pascale Boyer
 503-745-2159


 *andrewfrem...@gmail.com*
 Sent by: arslist@ARSLIST.ORG

 02/20/2009 10:22 AM
 Please respond to
 arslist@ARSLIST.ORG

 To
 arsl...@arslist.orgcc
 Subject
 Email Engine Service question




 ** Hi,


 Our email services has stopped, and we couldn't restart it with the
 following error:

 The BMC Remedy Email Engine service on Local Computer started and then
 stopped. Some services stop automatically if they have no work to do, for
 example, the Performance Logs and Alert service.

 We found out that the IT group removed the java jre1.5.0_10 from the box,
 and installed a newer java version jre6.
 For some ridiculous reasons, IT group does not now allow us to reinstalled
 jre1.5.0_10 This is the version we have on the server when the email
 installed and it work fine.

 Is there a way to re-config or point the Remedy Email Engine to use the new
 java version without reinstall the Email?

 Thanks,
 Andrew

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Re: MID-TIER: Email Engine Service question

2009-02-20 Thread Andrew Fremont

Well.. I'm not quite of of the wood just yet..the new java updates also
affect our Mid-tier too. It occasional throw out the error, and on the
Mid-tier configuration page, it still point to the old  java version.

Caught exception
http://cosqa1/arsys/resources/javascript/ClientCoreProf.js:16567 -
TypeError:

this.mColFields[i] is undefined... AT:


How to correct this issue?

ARS 7.0.1 P005
MS SQL 2005
MT- 7.1 P006
Microsoft IIS ServletExec/5.0p06

Thanks,
Andrew.





On Fri, Feb 20, 2009 at 10:46 AM, Andrew Fremont andrewfrem...@gmail.comwrote:

 YEAH...That was it. It works like a charm.

 Thanks guys.

 Andrew.


 On Fri, Feb 20, 2009 at 10:35 AM, pascale.bo...@daimler.com wrote:

 **
 Andrew,

 I had to do this to fix some emailengine issues.  But we are on a Window
 box... So if you are on one too this is how I did it:

 Edit EmailStart.bat to show the new java path

 Edit the registry Hkey_Local_Machine/System/currentcontrolset/services/BMC
 email engine/parameters   edit the path of the JVM librairy to the new path


 Pascale Boyer
 503-745-2159


 *andrewfrem...@gmail.com*
 Sent by: arslist@ARSLIST.ORG

 02/20/2009 10:22 AM
 Please respond to
 arslist@ARSLIST.ORG

 To
 arslist@ARSLIST.ORG cc
 Subject
 Email Engine Service question




 ** Hi,


 Our email services has stopped, and we couldn't restart it with the
 following error:

 The BMC Remedy Email Engine service on Local Computer started and then
 stopped. Some services stop automatically if they have no work to do, for
 example, the Performance Logs and Alert service.

 We found out that the IT group removed the java jre1.5.0_10 from the box,
 and installed a newer java version jre6.
 For some ridiculous reasons, IT group does not now allow us to reinstalled
 jre1.5.0_10 This is the version we have on the server when the email
 installed and it work fine.

 Is there a way to re-config or point the Remedy Email Engine to use the
 new java version without reinstall the Email?

 Thanks,
 Andrew

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How to prevent user from clicking some button when the form is still loading on the web?

2009-02-02 Thread Andrew Fremont

How to prevent user from click a Save button when the form is still
loading on the web?

When the form was loaded for the first time, the whole screen is blank and
the default spin cursor is displayed with text Loading This is a good
visual feedback to user...so they can wait.

However, on the subsequent window open, this cursor is not displayed, but
some buttons are visible before any field load with data.

Sometimes the loading took few seconds without any feedback or indication,
range from 2- 5 seconds, during this time ,user may tempting to click some
buttons (multiple times) and got the error
gs is null... AT:
ARACTCallGuideCont()@
http://qa1/arsys/resources/javascript/ClientCoreProf.js:21529
([object Object])@
http://qa1/arsys/resources/javascript/ClientCoreProf.js:2498

Is there a way to *lock* or some warning message to let user  wait ?


Thanks,
Andrew.

ARS 7.0.1 P5
MS-SQL 2005
MT 7.1 P6

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Images not found errors report in Fiddler

2009-01-05 Thread Andrew Fremont

Hi,

We're encountering the weird behavior on the mid tier. The gradient color
does not show on the tab, and table header texts are hardly seen, unless
user moves the mouse over the column header.

We can live without the gradient color, but the table header text missing is
really annoying.

On the Fiddler, these errors report on the web session when the form is
loaded.

#   ResultProtocol Host URL
--
280   404HTTP myserver
http://myserver/arsys/resources/stylesheets/images/tab_gradient.gif
281   404HTTP myserver
http://myserver/arsys/resources/stylesheets/images/table_column.jpg

These information is from the Inspectors tab

GET /arsys/resources/stylesheets/images/tab_gradient.gif HTTP/1.1
Host: myserver
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.5)
Gecko/2008120122 Firefox/3.0.5
Accept: image/png,image/*;q=0.8,*/*;q=0.5
Accept-Language: en-us,en;q=0.5
Accept-Encoding: gzip,deflate
Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7
Keep-Alive: 300
Proxy-Connection: keep-alive
Referer:
http://myserver/arsys/resources/stylesheets/7.1.00%20Patch%20004%20200807021425/ARSystem.css
Cookie: IP-Restriction-GUID=f1088b058ef9f6d3:-7823b959:11ea904f13c:-7fe8;
JSESSIONID=3FT7zE06CxZcip2IZS-7aWQL-HI; PopBlock=0
...
HTTP/1.0 404 Not Found
Date: Mon, 05 Jan 2009 23:59:01 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ServletExec/5.0.0.13, Servlet/2.4, JSP/2.0
Content-Type: text/html; charset=UTF-8
ARRESPONSEHOSTIP: 172.11.111.
Cache-Control: no-cache

These image files are found in this directory
C:\ARSystem\MIDTIER\resources\standard\images

How to redirect the mid tier to the correct folder? should it know where it
find these image files since this is a fresh installed?

Thanks,
Andrew

ARS  7.0.1 P005
MS SQL 2005
MT 7.1.0 P005
Microsoft IIS ServletExec/5.0p06
Java 1.6.0_02
FireFox 3.0.5

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Capture the User name

2008-11-13 Thread Andrew Fremont

Create a little Java function in a .jsp file and put it in your shared
folder on your Midtier:

Name the file something like /arsys/shared/get_remote_user.jsp.

get_remote_user.jsp contains:

function env_ip_var()
{
var return_value = %=request.getRemoteUser()%;
return (return_value)
}

In the Web Header content of the form you want to capture this on,
add...

SCRIPT src=/arsys/shared/get_remote_user.jsp
language=JavaScript/SCRIPT

To set a field with the data from the JavaScript functions do the
following in an active link...

Run Process Command Line:
javascript:window.F().DoSet(env_hostname());

Be sure to change  with the field ID of the field you want to
set.

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RECALL the message- Capture the User name

2008-11-13 Thread Andrew Fremont

RECALL the message- Capture the User name

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Re: Walking table, reading and setting hi-liting rows

2008-06-13 Thread Andrew Fremont

You could use the keyword $ROWSELECTED$ for to check if row is selected.

Extract from the manual
$ROWSELECTED$
 --
 Evaluates if row in table field is selected:

   - 0 = Not selected
   - 1 = Secondary selection
   - 2 = Primary selection

This keyword is only valid in the context of a table loop guide.



On Fri, Jun 13, 2008 at 11:43 AM, Dwayne Martin [EMAIL PROTECTED] wrote:

 Dear List,
 I am sure this is spelled out very plainly in the documentation, but I
 can't seem to find it.

 I want the user to be able to hi-lite table rows, save the entry, and have
 those same table rows hi-lited when the entry is re-displayed.

 So the user will cntl-click several rows to hi-lite them.  Then on save, an
 Active Link Guide will walk the table, and if the row is hi-lited it will
 write the Entry ID for the row into a Char field.

 But how does it know if the row is hi-lited?

 On Display, another AL Guide will walk the table, and if Char Field is LIKE
 % + 'Entry ID col' + % it will hi-lite the row.

 But how does it do that?

 Actually, I'd be happy if somebody could point out where this is explained
 in the manual.

 (ARS 7.1, RH Linux server, Oracle 10.2 db)

 Dwayne Martin
 James Madison University


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Re: Question: Launch a Dialog window in the background

2008-06-12 Thread Andrew Fremont

Instead of open a dialog, you could create an active link to populate value
to fields, then perform the same actions as user hit the save button.

AF

On Thu, Jun 12, 2008 at 9:15 AM, T. Dee [EMAIL PROTECTED] wrote:

 Good afternoon - I was wondering is it possible to launch a dialog
 window in the background OR not even launch it period.

 The issue is I have a dialog window in the Remedy workflow for ITSM 7
 that I need to populate 3 fields with data and then automatically
 hit the save button on the dialog window and let it continue on it's
 way with the workflow.

 I don't want the users seeing the dialog window.

 Any suggestions would be greatly appreciated.

 Thanks!


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Re: Next ID Blocking = faster submits?

2008-05-28 Thread Andrew Fremont

I believe the improvement performance is for multiple concurrent users
(100+) submitting entries to the same form. This option may not work best
for single user.

AF.

On Wed, May 28, 2008 at 1:13 PM, Rick Cook [EMAIL PROTECTED] wrote:

 ** I could do that, Axton, but I wanted to test the increase in performance
 of just the NextID blocking.  Unless there's something that says that none
 of these new features will benefit us without enabling them all, I would
 like to evaluate them individually and in smaller sets before I do them all.

 Rick


 On Wed, May 28, 2008 at 1:08 PM, Axton [EMAIL PROTECTED] wrote:

 What about performing the same test creating a series of entries on
 separate threads.  Then break down the results based on the thread
 count.

 Axton Grams

 On Wed, May 28, 2008 at 4:01 PM, Rick Cook [EMAIL PROTECTED] wrote:
  ** I've been doing some testing to see how much this really helps
  performance, and my preliminary numbers were surprising and
 disappointing.
  NOTE:  I don't think a single sample is enough from which to draw a
 global
  conclusion.  HOWEVER...I am concerned enough to ask some questions.
 
  I have two new servers, equal hardware, same OS (RHEL 5) and AR System
 7.1
  p2, same code, same DB version, same code and similar (but separate)
  databases.
 
  I ran an Escalation that submits hundreds of records into a relatively
 small
  form (perhaps 25 fields) that previously contained no records.  There
 was no
  other load or user on either server.
 
  Server A is set up without the NextId blocking.
  Server B is set up WITH the NextId blocking set for 100 at the server
 level
  but NOT on the form itself, threaded escalations, and the Status History
  update disabled for the form in question.
 
  I went through the SQL logs and tracked the time difference between each
  UPDATE arschema SET nextId = nextId + 1/100 WHERE schemaId = 475
 entry.
  The results?
 
  Server A: Each fetch of single NextIds  was separated by an average of
 .07
  seconds, which is 7 seconds per hundred.
 
  Server B: Each fetch of 100 NextIds was separated by a mean value of
 12.4
  seconds per entry (hundred).  A second run showed an average of 12.8
  seconds, so I'm fairly confident that's a good number.  The fastest was
 5.3
  seconds, the slowest almost 40 seconds.
 
  Then just to eliminate the possibility that the environments were the
 issue,
  I turned on the NextId blocking on Server A to the same parameters I had
 set
  for Server B.  Result?  Average of 8 seconds per hundred, though if I
 throw
  out the first two gets (which were 11 sec. ea), the remaining runs
 average
  around 7.25 seconds per hundred.  Even in a best-case scenario, it's
 still
  slightly slower than doing it singly.
 
  The median value between the values in all three sets across two servers
 was
  8 seconds.  The mean value is 11 seconds.  Again, the time it takes to
 get
  100 NextId updates 1 at a time was 7 seconds per hundred.
 
  So the newer, faster feature actually appears no faster, and in some
 cases
  slower, than the process it's supposed to have improved.
 
  Maybe it's not hitting the DB as often, but then why are we not seeing
 the
  omission of 99 DB calls reflected in faster overall submit times at the
 AR
  System level?  Am I doing something wrong?  Are my expectations
  unreasonable?  Is there some data in a white paper or something that
 shows
  empirically what improvements one should expect from deploying this new
  functionality?
 
  Is anyone seeing improved performance because of this feature?  I don't
 see
  it.
 
  Rick
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Re: Qualification Error - Strange?

2008-05-20 Thread Andrew Fremont

The first qualification would be interpreted as:
('Assignee+' = Michael Davis) OR (( 'Assignee+' = Gurpreet Savi) AND
('Status*' = 3))
 That explains the result return all entries with Status as they match with
Michael Davis

AF

On Tue, May 20, 2008 at 5:27 PM, Kathy Morris [EMAIL PROTECTED]
wrote:

 ** Hello all,

 I ran this qualification:

 'Assignee+' = Michael Davis OR 'Assignee+' = Gurpreet Savi AND
 'Status*' = 3

 Result:  status values that such as Closed and Cancelled appeared that have
 a value of 5 and 6??

 When I modified the qualification:
 ('Assignee+' = Michael Davis OR 'Assignee+' = Gurpreet Savi) AND
 'Status*' = 3
 Result:  the values that were less than or equal to 3 appeared correctly.

 What logic is this based on?

 Sometimes when I use LIKE %Mary Smith I find the name faster than if I type
 = Mary Smith - never understood why.



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Re: Q: Application-Query-Delete-Entry

2008-05-02 Thread Andrew Fremont

Yes, You could use this command from the Run Process or the setfield action
and define a qualification with values to be determined at run time.
Here is one of sample that works

Application-Query-Delete-Entry AR System Email Attachments ('18254' = 1
AND '179' = $Destination ID$)

AF

On Fri, May 2, 2008 at 11:51 AM, Tadeu Augusto Dutra Pinto 
[EMAIL PROTECTED] wrote:

 **  Has anybody used Application-Query-Delete-Entry ?

 Here are an example by Help of Admin Tool:


 Application-Query-Delete-Entry ABC DEF 'User Name' = Fred

 I would like to know if is possible to to something like this:

 Application-Query-Delete-Entry ABC DEF 'User Name' = *$Name$*

 **

 Using a variable of another form...



 Any tips ?

 Thanks

  *Tadeu Augusto Dutra Pinto*
 -
 IT Web Services ATM *Cinq Technologies*
 http://www.cinq.com.brhttp://exchweb/bin/redir.asp?URL=http://www.cinq.com.br/

 [EMAIL PROTECTED]
  *Fone: 41 3018-2833 - Cinq*
 -
  *C*onfiabilidade, *In*ovação e *Q*ualidade em T.I.
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Re: Using Application-Copy-Field-Value in the active link-- is it true or a doc bug?

2008-04-29 Thread Andrew Fremont

Thank Scott, I did tried many combinations, but haven't thought about
that IT WORKS  :-) thank again.

AF


On Tue, Apr 29, 2008 at 4:59 PM, Scott Parrish [EMAIL PROTECTED]
wrote:

 **

 It will work in an active link, but you don't need the @@: because the
 command isn't running on the server. Just use:

 $PROCESS$ Application-Copy-Field-Value 536870111 536870222



 Scott Parrish
 IT Prophets, LLC
 (770) 653-5203
 www.itprophets.com
   --

 *From:* Action Request System discussion list(ARSList) [mailto:
 [EMAIL PROTECTED] *On Behalf Of *Andrew Fremont
 *Sent:* Tuesday, April 29, 2008 7:02 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Using Application-Copy-Field-Value in the active link-- is it
 true or a doc bug?



 ** Hi All,


 In the AR 7.x doc I found that the command Application-Copy-Field-Value
 can be used in active link and PROCESS, however I could not get it to work.

 ARERR [341] Cannot run the requested process
 Set fields active link running a process failed (ARERR 1603)

 here is my set field action
 $PROCESS$ @@: Application-Copy-Field-Value 536870111 536870222

 Is this possible or just a bug in the document?

 ARS 7.0.1 P6
 MS SQL 2000


 Thanks,
 AF

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Error ARERR [306] on having 128 characters on the field with 128 field length on the UNICODE server

2008-03-24 Thread Andrew Fremont

Hi all,


We have a field (Short Description) to stored the first of 128 characters of
the ticket details, but whenever the first 128 characters in the Short
Description has the these character –éáê- then the system returns the error:

ARERR [306] Value does not fall within the limits specified for the field :
(Maximum length- 128) :


There is no issue as long as the string does not have any special characters
–éáê-

We're using the substrC and lengthC function to truncate the string to the
length of the field.

AR Server (UNICODE) 7.0.1 pach 005

SQL 2003

Is there a way to truncate the field to match with the field length for the
multi-byte languages?

AF

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Re: Table name containing error messages for active links

2008-03-24 Thread Andrew Fremont

For the active link the table is actlink_message


AF

On Mon, Mar 24, 2008 at 10:23 AM, Moore, Christopher Allen 
[EMAIL PROTECTED] wrote:

 **

 So if this is the query for filters,



 select filterid from filter_message where msgnum = 1440010



 What would the table name be for active link messages?



 Sorry- I still don't have DB access and can't poke around myself yet and I
 need to get the table name to someone who can.



 SQL 2005

 ITSM 7

 Windows Server



 Thanks,

 Chris
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Daylight Saving Time - in AR

2008-03-07 Thread Andrew Fremont

Hi,

Since the DST is coming this weekend, I'm not sure if there is any
affect/change we need to do on the AR server? I think AR just relies on the
OS to fix it out, but want to double check.

We have two servers with AR
6.3 patch 20
7.0.1 patch5.

Thanks,
AF

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Re: Blank Plain Text Body on the incoming Email with HTML format

2008-02-12 Thread Andrew Fremont

Thank Mike,

Can you send me the patch 21 whenever you have a chance?

AF

On Feb 12, 2008 12:01 PM, Mike Wallick [EMAIL PROTECTED] wrote:

 I had a very similar issue with 6.3 patch 21 (I've since upgraded to 7.0.1
 ).

 My issue was that plain text emails with attachments had their bodies
 stripped once the email was submitted into the AR System Email
 Messages form. If I sent an HTML email from my gmail account (with an
 attachment), the html body field was populated in the AR System Email
 Messages form, but the plain text body was not. Also, with my gmail
 account, emails without attachments were processed correctly.

 I don't know if the fix has been rolled up into a newer patch for 6.3,
 but the workaround I used (was told to use by BMC, rather) was to
 replace the patch 21 emaildaemon.jar file with the patch 16
 emaildaemon.jar file (I went from patch 16 to 21). That fixed the
 problem temporarily. I was later provided a special patch 21
 emaildaemon.jar file, which functioned correctly.

 If you'd like I could probably dig up the special patch 21
 emaildaemon.jar file that was provided to me. I think I still have it
 somewhere.

 Mike

 On 2/12/08, Rick Cook [EMAIL PROTECTED] wrote:
  ** Perhaps a setting on your mail server (or your Remedy email user)
  changed, and bouncing the server caused that change to take effect.
 
  Rick
 
 
  On Feb 12, 2008 11:14 AM, Andrew Fremont [EMAIL PROTECTED]
 wrote:
 
   ** Hi All,
  
   Our AR Email engine worked fine for years on all types of email format
 as
  such Plain Tex, HTML..., but  after recent rebooting the server, all of
 a
  sudden the Plain Text Body field on the incoming AR System Email
 Messages is
  empty... there are text on the HTML Body. I just wondering what went
  wrong... There is no change in the email configurations.
  
   This issue only happen to the HTML format, there is no problem when
 the
  incoming email in with the plain text.
  
   Any idea what could have caused this problem?
  
   AR Server/ Email Engine 6.3 with patch 20
   MS SQL 2000
  
   AF
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Blank Plain Text Body on the incoming Email with HTML format

2008-02-12 Thread Andrew Fremont

Hi All,

Our AR Email engine worked fine for years on all types of email format as
such Plain Tex, HTML..., but  after recent rebooting the server, all of a
sudden the Plain Text Body field on the incoming AR System Email Messages is
empty... there are text on the HTML Body. I just wondering what went
wrong... There is no change in the email configurations.

This issue only happen to the HTML format, there is no problem when the
incoming email in with the plain text.

Any idea what could have caused this problem?

AR Server/ Email Engine 6.3 with patch 20
MS SQL 2000

AF

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