Re: Holiday Humor - Gifts for Men (Shopping advice).
If you can buy Underwear and Spark Plugs at the same place your in the right store. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gidd Sent: Friday, December 12, 2008 11:54 AM To: arslist@ARSLIST.ORG Subject: Re: Holiday Humor - Gifts for Men Jennifer, Been there got those ... LOL Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Friday, December 12, 2008 9:31 AM To: arslist@ARSLIST.ORG Subject: Re: Holiday Humor - Gifts for Men One year, too broke to get my dad the drill press he really wanted, I bought my dad about 40 pair of underwear (this was about 15 years ago). Needless to say, he was underwhelmed, but he has gotten a great deal of use from the gift, and I daresay he's still quipped with clean, new underwear. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, December 12, 2008 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: Holiday Humor - Gifts for Men I actually tried to get dirt for Christmas. My wife balked though. We have a new house, and the builder had scraped away most of the top soil on my 1 acre plot to build a sturdy foundation. He had hauled in dirt, but unfortunately, we had quite a lot of rain this year, and all of it washed away before I could get some sod on it. So, now, I'm left with a clay yard, and no dirt for my garden/grass. I will basically say, to all women out there, get the man what he asks for. Usually I ask for gift cards, but my family thinks that's too impersonal, so I get socks :) Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shrestha, Manjari R. Sent: Friday, December 12, 2008 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: Holiday Humor - Gifts for Men ** Thank you so much for this list, I wish I had this list for past 7 years. I looked at the list and most of the presents I bought for my husband was from Do not buy list. No wonder he never uses them .. hehe Thanks! Manjari R. Shrestha Junior Programmer Analyst SAIC 12530 Parklawn Drive, Suite 350 Rockville, MD 20852 Office: (301) 998-7364 ranj...@saic.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gidd Sent: Friday, December 12, 2008 9:55 AM To: arslist@ARSLIST.ORG Subject: OT:Holiday Humor - Gifts for Men Gifts for Men Christmas is just around the corner so it's time for me to share some gift ideas for those special men in your life! Buying gifts for men is not nearly as complicated as it is for women. Follow these rules and you should have no problems. Rule #1: When in doubt - buy him a cordless drill. It does not matter if he already has one. I have a friend who owns 17 and he has yet to complain. As a man, you can never have too many cordless drills. For that matter any power tool is a good choice. He may not need it, or know what it does, but it will look good hung on the peg board in the garage. Rule #2: If you cannot afford a cordless drill, buy him anything with the word ratchet or socket in it. Men love saying those two words. Hey George, can I borrow your ratchet? OK. Bye-the-way, are you through with my 3/8-inch socket yet? Rule #3: If you are really, really broke, buy him anything for his car. A 99-cent ice scraper, a small bottle of deicer or something to hang from his rear view mirror. Men love gifts for their cars. Rule #4: Do not buy men socks. Do not buy men ties and never buy men bathrobes. If God had wanted men to wear bathrobes, he wouldn't have invented Jockey shorts. Rule #5: You can buy men new remote controls to replace the ones they have worn out. If you have a lot of money buy your man a big-screen TV with the little picture in the corner. Watch him go wild as he flips, and flips, and flips. Rule #6: Do not buy a man any of those fancy liqueurs. If you do, it will sit in a cupboard for 23 years. Real men drink whiskey or beer. Rule #7: Do not buy any man industrial-sized canisters of after shave or deodorant. We do not stink - we are earthy. Rule #8: Buy men label makers. Almost as good as cordless drills. Within a couple of weeks there will be labels absolutely everywhere. Socks. Shorts. Cups. Saucers. Door. Lock. Sink. You get the idea. No one knows why. Rule #9: Never buy a man anything that says some assembly required on the box. It will ruin his Special Day and he will always have parts left over. Rule #10: Good places to shop for men include Northwest Iron Works, Parr Lumber, Home Depot, John Deere, Valley RV Center, and Les Schwab Tire. (NAPA Auto Parts and Sear's Clearance Centers are also excellent men's stores. It doesn't matter if he doesn't know what it is. From
Re: Senior Developer (Sydney/Australia)
I second this, I spent a 3 weeks in Australia vacation (1 wk in Sydney, 1 wk in Melbourne and the rest at the reef and interior). I'd immigrate there without hesitation. The people there are friendly all over the country. The food, scenery and bats were amazing. If you can go. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Tuesday, October 14, 2008 10:15 AM To: arslist@ARSLIST.ORG Subject: Re: Senior Developer (Sydney/Australia) I did 3 weeks of work in Sydney about 10 years ago. I'd jump on this in a heartbeat if it was remotely realistic for me to do so :) If there's a lister who wants to head out to Sydney for a couple years I'd HIGHLY encourage it. It's probably the most friendly city I've ever visited - and the most scenic. William Rentfrow Principal Consultant, StrataCom Inc. [EMAIL PROTECTED] 701-306-6157 C -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gareth Oliver Sent: Monday, October 13, 2008 10:42 PM To: arslist@ARSLIST.ORG Subject: JOB: Senior Developer (Sydney/Australia) Hi all, A recruiter friend of mine is looking to fill a position based in Sydney, Australia. The person she is looking for is a permanent Remedy developer for a client of mine. They are looking for a senior developer Please contact her directly for any further questions. Lynne Fox Finite IT Recruitment Solutions [EMAIL PROTECTED] +61 2 8243 6818 (direct) +61 419 012 195 (mobile) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Incident Interface_Create form issues
One thing, the import tool, unless they've changed it, uses a merge action, not a submit. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bilinski, John Sent: Monday, September 15, 2008 9:03 AM To: arslist@ARSLIST.ORG Subject: HPD:Incident Interface_Create form issues Question I am trying to migrate some ITSM 6.x Help Desk Tickets and some Change Requests into Incident Mgt 7.x. by using the HPD:Incident Interface_Create and the CHG:Change Interface_Create forms. I am using the Remedy Import tool to upload the tickets to the Incident create Staging form. I map my fields properly and then import them to the staging form, but they do not create any Incident tickets after they have been uploaded to the Interface_Create form. Am I missing some fields in my import? Are their any fields that I should be uploading to this staging form so that it kicks off the workflow behind it to create the Incidents? I noticed that all the filters behind the 2 HPD and CHG Interface_Create forms executes on Submit so I think I am missing something. Also is there any documentation on this form? Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Virtual machines....
Were gearing up to convert to 7.1 and what I would be wondering is does anyone have a production virtual box specifically Solaris. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Friday, August 08, 2008 9:38 AM To: arslist@ARSLIST.ORG Subject: Re: Virtual machines ** We've got two boxes (one for dev and one for test) running ARS ITSM 7.0.1. I haven't had any problems at all! Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits Sent: Friday, August 08, 2008 9:29 AM To: arslist@ARSLIST.ORG Subject: Virtual machines ** Does anyone have Remedy 7.1 running on a virtual machine? Or another version of Remedy running on a virtual machine? If so, what are your experiences with it. All comments, thoughts, observations both pro and con are appreciated. Thanks! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to integrate Remedy with JD Edwards
Does JD Edwards support web services? We do our approvals for IT Service Request in SAP and shuttle data back and forth via web services. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Wednesday, June 18, 2008 11:57 AM To: arslist@ARSLIST.ORG Subject: How to integrate Remedy with JD Edwards ** We have a purchasing system developed in Remedy. I want to create a two way integration between Remedy and JD Edwards which is our finance system. I believe Edwards is in DB2. We want our end users to use Remedy as the front end to create a Purchase Request. Once it has routed through the proper approvals it is sent to our purchasing dept. They now click on a link that opens a Help Desk ticket for the installation of the product. I want that link to also push the line item and purchaser info into Edwards. Edwards will create a Purchase Request and send the PR number back to Remedy. Has anyone done this before or can you steer me in the right direction? Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Transferring a field only between servers
if you do the cut and paste, check the server on the table I've had to keep the server name so I had a production table field looking at a dev data. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, March 25, 2008 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: Transferring a field only between servers ** If you can log into both servers at the same time you can use copy and paste to move only the field to the Dev server. -Original Message- From: Moore, Christopher Allen [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 25 Mar 2008 12:41 pm Subject: Transferring a field only between servers ** Hey everyone- We deleted a field on our dev server which we would like to get back. The field is still on our production server form, however taking full definition from that form and putting it on the dev server is not desirable since other work has been done on the dev version of the form which we want to avoid overwriting. The field is a table with columns. Is there a way to just grab this field from our production version of the form and put it back on the dev version of the form? Thanks, Chris __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ Planning your summer road trip? Check out AOL Travel Guides http://travel.aol.com/travel-guide/united-states?ncid=aoltrv0003000 015 . __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: DST - Leap Year Issue with Date Only fields
See what happens if you take your Time Zone off. The date only fields store the date as 3/8/2008 12:00 AM. If we have our time zone (CST), it make everything an hour off. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michelle L Sent: Wednesday, March 12, 2008 10:29 AM To: arslist@ARSLIST.ORG Subject: DST - Leap Year Issue with Date Only fields Hey Y'all: Remedy ARS 6.3 P23 (Server is in Central time zone) Windows 2003 SQL Server 2000 Admin tool ARS 6.3 P23 User Tool 6.3 P23 and 7.0.1 Patch 005 We're not sure if this issue is DST only related or DST and Leap Year related. We discovered an interesting phenomenon when we reviewed records in various forms with Date fields (not Date/Time). On March 9, 2008 starting at 3:00 AM and continuing through the remainder of the day, any Date field set with $DATE$ was set to March 8, 2008. It didn't matter what time of day it was. Date/Time fields were appropriately set to March 9, 2008 and current time. We had to update thousands of records in various forms. Did anyone who is still on Remedy ARS 6.3 experience this? Thanks, Michelle == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. == ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: DST - Leap Year Issue with Date Only fields
When we ran into DST issues, we had to take out the Time Zone value setting it to NULL. It actually in our case comes down to a MSFT dll that needs to be fixed. The Remedy User tools uses that dlls for some of it's date manipulations. We couldn't roll out the dll, because it would require us to test all our VB, etc apps. Just to much of a time eater, easier just to set the time zone in the user tool. As a side note, when this happened I checked in the database, and it was storing the dates correctly. Randy -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thomas Bean Sent: Wednesday, March 12, 2008 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: DST - Leap Year Issue with Date Only fields Hi Michelle, I believe I encountered the same issue you are describing on a 5.01.02 AR Server back in 2006. I reported the issue to BMC Support, and the issue was closed with a defect (SW00220325). See attached for a copy of the issue. I never received any follow up on the defect (go figure), but when I looked it up today, this is what it shows: ID: SW00220325 Disposition: Verified Resolution: Not Reproducible Product: AR System Version: 6.00.01 Problem Area 1: Server Summary: I am running ARS 6.0.1 on a Windows 2000 Server. The server is set to automatically adjust for Daylights saving time. For the past two years on the day of the time change, the Date keyword renders the previous date. And on the next day at midnight The defect was submitted for another customer who encountered the same issue, so I am surprised that BMC was unable to reproduce it. I haven't tested to see if it has been corrected in ARS 7.0.1+. The issue seems to be related to the DST change, not leap year. --Thomas - Original Message - From: Michelle L [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Wednesday, March 12, 2008 10:28 AM Subject: DST - Leap Year Issue with Date Only fields Hey Y'all: Remedy ARS 6.3 P23 (Server is in Central time zone) Windows 2003 SQL Server 2000 Admin tool ARS 6.3 P23 User Tool 6.3 P23 and 7.0.1 Patch 005 We're not sure if this issue is DST only related or DST and Leap Year related. We discovered an interesting phenomenon when we reviewed records in various forms with Date fields (not Date/Time). On March 9, 2008 starting at 3:00 AM and continuing through the remainder of the day, any Date field set with $DATE$ was set to March 8, 2008. It didn't matter what time of day it was. Date/Time fields were appropriately set to March 9, 2008 and current time. We had to update thousands of records in various forms. Did anyone who is still on Remedy ARS 6.3 experience this? Thanks, Michelle == Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. == ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy SQL query assistance... Please Help.
Change your preferences to unlimited while you run the macro. You probably don't want to go against the database itself. Remedy has a tendency to store dates as long integers based on the number of seconds since 1/1/1970. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Martinez, Raul (ISD, IT) Sent: Friday, December 14, 2007 9:47 AM To: arslist@ARSLIST.ORG Subject: Remedy SQL query assistance... Please Help. ** Can anyone assist me in either in connecting an ODBC connection to Remedy through Access or with creating a SQL search query for $DATE$ function? I am needing to grab all submitted tickets for current day based on certain submitters. I already have a remedy macro created but it would be easier with a SQL query. I had to split the macro up several times due to the server being limited to only 1000 line return. * This communication, including attachments, is for the exclusive use of addressee and may contain proprietary, confidential and/or privileged information. If you are not the intended recipient, any use, copying, disclosure, dissemination or distribution is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this communication and destroy all copies. * __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Case Sensitive User IDs?
We have a similar problem. Our remedy is case sensitive (6.3 patch 20), we've tracked it down XP. XP is not case sensitive so when the user logs in and they use all upper case ( all our id's our lower) id, it passes xp and remedy lets them in but issues them only a read license. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Wednesday, November 07, 2007 8:47 AM To: arslist@ARSLIST.ORG Subject: Case Sensitive User IDs? ** Can someone clear this up for me as it seems to come up a couple times per year. We are using network authentication (not area ldap). Both cross reference blank passwords and authenticate unregistered users are checked. All our staff have blank passwords in the User form. Every now and then a user only gets a read license. The problem seems to occur when the user enters an ID in Remedy that does not match the case sensitivity of their network account (network account is JoeUser, Remedy account is joeuser). I am using the special field Authentication Login Name (field ID 117) which matches exactly their network ID. Any ideas why this happens? Is the Remedy user ID case sensitive? Shouldn't field ID 117 fix any problem? Is this another old bug reintroduced by my upgrade to 7.1? One other question. In the user log I am seeing Impersonated by MidTier Service when some users login? ARS/MidTier 7.1 on IIS. Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com http://www.Scholastic.com __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Urgent: - in email address causes a problem in sending email
Is the dash in the user name or in the domain name, our domain has a dash and we haven't experienced any issues. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Error on particular CTI
Turn on your SQL logging and maybe filter logging on the server to see what you get. Sounds like there might be something with a character in the Summary or CTI. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of nsachin Sent: Friday, July 13, 2007 3:49 AM To: arslist@ARSLIST.ORG Subject: Error on particular CTI Hi all Listers, I am getting a strange error on saving a request on CHG:Change form. After selecting a particular summary only ( as per predefined CTI) and filling all the required fields, I get this error as per attachment on Save button. After checking the log, I have found that this error is occurring after push field action. The save button works fine on other CTI's of Summary field. It doesn't give this SQL error after selecting other CTI's. Can you please help me on this? http://www.nabble.com/file/p11575655/SQLerror1.bmp SQLerror1.bmp -- View this message in context: http://www.nabble.com/Error-on-particular-CTI-tf4073030.html#a11575655 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy CSS Slowness - too many Activities
One thing to also look at are you running in production mode or dev mode? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Coby West Sent: Thursday, July 12, 2007 2:48 PM To: arslist@ARSLIST.ORG Subject: Remedy CSS Slowness - too many Activities ** All, we are running Remedy CSS 5.6 with ARS 6.3 against an Oracle 10g backend. When changing groups using the Console View on the Agent Console, it is taking approx 1.5 to 2.0 minutes to return. I turn on logging and noticed it is taking a long time querying the T287 table. This is the table that holds the Activity/Interaction records. We have approx 1457236 records in this table. I also noticed in the SQL call it's doing an Order By. I think between the amount of records and the order by clause, this is the reason we're seeing so much slowness. I was just wondering if anyone has experience with this issue? Does anyone know where the order by clause is being generated from? Thanks for any help you can give me one this. Coby __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Error - ARERR 1631155
if you have access to your database you could try this, I use this or variations of it if I'm having problems finding error messages. select Active Link as Type, actlink.name as actlinkName, actlink_message.msgText, arschema.name as SchemaName from actlink_message, actlink, actlink_mapping, arschema where actlink.actlinkId = actlink_message.actlinkId and actlink.actlinkId = actlink_mapping.actlinkId and arschema.schemaId = actlink_mapping.schemaId union select Filter as Type, msgNum, filter.name as FilterName, filter_message.msgText, arschema.name as SchemaName from filter_message, filter, filter_mapping, arschema where filter.filterId = filter_message.filterId and filter.filterId = filter_mapping.filterId and arschema.schemaId = filter_mapping.schemaId From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, July 12, 2007 1:56 PM To: arslist@ARSLIST.ORG Subject: Re: Error - ARERR 1631155 ** Yeah, for messages in my own workflow, I use a numbering scheme that tells me (in the ARERR #) whether it was generated by an Active Link or Filter, the severity, and what the run order is. Makes finding the source workflow a TON easier. Now that we have more than 5 digits to play with, one could add numeric representations of applications to that sequence as well. Rick On 7/12/07, Joe D'Souza [EMAIL PROTECTED] wrote: ** 1 should have been a decent number for their system as well as core applications and out of the box application error messages I would think.. I've always wished they had the ability of character prefixes to error messages. It would have been nice to have a Sales order system error messages to start with SOS123456. That would also mean you could reuse that error message number for a Bug tracking system BTS123456... Its not something I would kill for hence didn't really submit an enhancement request for it. But considering the size that these systems seem to be growing to it might sooner or later begin to look like a practical idea to be able to prefix error messages with a character prefix.. Rgds Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ]On Behalf Of Davies, J.T. Sent: Thursday, July 12, 2007 1:08 PM To: arslist@ARSLIST.ORG Subject: Re: Error - ARERR 1631155 ** If you think about it...system messages are less than 10,000. (i.e. 93 - unable to connect) Workflow errors are above 10,000... BMC/Remedy wouldn't be able to keep all their system and workflow errors below 10,000...(there aren't enough numbers if they used a unique number for every error!) ha ha :) J.T. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Joe D'Souza Sent: Thursday, July 12, 2007 9:28 AM To: arslist@ARSLIST.ORG Subject: Re: Error - ARERR 1631155 ** That's a good 'assumption' to make based on what they say they do during their application development.. but with some of the recent inconsistencies I have seen within their development work especially around the ITSM 7 apps, I wouldn't bet on it.. In fact PBM:PBI:CloseToOther_155 is the filter that throws that message.. Its a BMC filter.. Hope that helps.. Joe -Original Message- From: Action Request System discussion ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Remedy CSS Slowness - too many Activities
That's one of the issues we found, in dev cache mode it takes for ever because it doesn't build a new cache it updates the old one, so our server locks down for a minute or two while re-caching. In production mode it's not supposed to do that, it will build a new cache then once it's built switch people over to it, then eliminate the old cache. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Coby West Sent: Thursday, July 12, 2007 4:05 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy CSS Slowness - too many Activities ** Thanks for the reply Randy. The Development Cache Mode flag is not checked. Is this what you mean? Coby -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Evans.Randy Sent: Thursday, July 12, 2007 1:23 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy CSS Slowness - too many Activities ** One thing to also look at are you running in production mode or dev mode? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Coby West Sent: Thursday, July 12, 2007 2:48 PM To: arslist@ARSLIST.ORG Subject: Remedy CSS Slowness - too many Activities ** All, we are running Remedy CSS 5.6 with ARS 6.3 against an Oracle 10g backend. When changing groups using the Console View on the Agent Console, it is taking approx 1.5 to 2.0 minutes to return. I turn on logging and noticed it is taking a long time querying the T287 table. This is the table that holds the Activity/Interaction records. We have approx 1457236 records in this table. I also noticed in the SQL call it's doing an Order By. I think between the amount of records and the order by clause, this is the reason we're seeing so much slowness. I was just wondering if anyone has experience with this issue? Does anyone know where the order by clause is being generated from? Thanks for any help you can give me one this. Coby __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Upgrading from ITSM6 to ITSM7.
Were starting to look at upgrading from ITSM 6 to ITSM 7, I was wondering what drawbacks, issues, pit falls have been encountered when doing this upgrade. We have a moderately customized ITSM 6, along with some home grown applications. Thanks in advance. Randy == Randy Evans A412 (Near Col. E2) 231 W. Michigan Street Milwaukee, WI 53203 Work 414-221-4579; Pager 414-544-7500 #7302; Pager Email: [EMAIL PROTECTED] 1-877-932-7870 2748304 8am-4:30pm M-F ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Crystal Report Error
49808 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley Sent: Wednesday, June 20, 2007 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal Report Error ** We have seen this error. In some cases a reinstall of the user or an upgrade fixed the problem. In others we renamed the folder C:\Program Files\Common Files\Business Objects\3.0 to C:\Program Files\Common Files\Business Objects\3.0_OLD and then did a reinstall. This forces the install to reinstall the crystal link. ** Pierson, Shawn [EMAIL PROTECTED] Jun 20, 2007 10:47 AM Good morning folks, When attempting to run a report out of the full client in 7.0, I get the following error: An error occurred while generating the Crystal report: 0x80004003 - Invalid pointer (ARERR 1904) Any ideas on what this is and how to fix it? The BMC knowledgebase is useless for this problem. Thanks, Shawn Pierson The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Crystal Report Error
Sorry, wrong email, been one of those days. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley Sent: Wednesday, June 20, 2007 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal Report Error ** We have seen this error. In some cases a reinstall of the user or an upgrade fixed the problem. In others we renamed the folder C:\Program Files\Common Files\Business Objects\3.0 to C:\Program Files\Common Files\Business Objects\3.0_OLD and then did a reinstall. This forces the install to reinstall the crystal link. ** Pierson, Shawn [EMAIL PROTECTED] Jun 20, 2007 10:47 AM Good morning folks, When attempting to run a report out of the full client in 7.0, I get the following error: An error occurred while generating the Crystal report: 0x80004003 - Invalid pointer (ARERR 1904) Any ideas on what this is and how to fix it? The BMC knowledgebase is useless for this problem. Thanks, Shawn Pierson The information in this e-mail, and any files transmitted with it, is intended for the exclusive use of the recipient(s) to which it is addressed and may contain confidential, proprietary or privileged information. If you are not an intended recipient, you have received this transmission in error and any use, review, dissemination, distribution, printing or copying of this information is strictly prohibited. If you have received this e-mail in error, please notify the sender immediately of the erroneous transmission by reply e-mail, immediately delete this e-mail and all electronic copies of it from your system and destroy any hard copies of it that you may have made. Thank you. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Example of consuming a Remedy Web service.
Does anyone have an example of consuming a Remedy web service using Coldfusion or VB? And possibly the configuration of a working example, i.e. what JRE version or type. Thanks. Randy == Randy Evans A412 (Near Col. E2) 231 W. Michigan Street Milwaukee, WI 53203 Work 414-221-4579; Pager 414-544-7500 #7302; Pager Email: [EMAIL PROTECTED] 1-877-932-7870 2748304 8am-4:30pm M-F ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Hypothetical
Don't do that to me. You had me scared. Were hoping if I can get things figured out to be passing our IT Fulfillment records to SAP for approvals and back to us for fulfillment. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Monday, June 11, 2007 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Hypothetical A few Kb was just a joke. But with messages 100kb ++ and 10-15000 messages a day the server did malloc quite often... This was on solaris with oracle. -- Jarl On 6/11/07, Grooms, Frederick W [EMAIL PROTECTED] wrote: Jarl, What platform are you on? I routinely have 60 - 100 Kb XML transactions with no memory errors. (I am on Sun with Oracle) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Saturday, June 09, 2007 12:57 PM To: arslist@ARSLIST.ORG Subject: Re: Hypothetical AR Server as middleware? Huh, it cant handle larger xml than a few Kb. Storing XML in a database as tables and fields(like its done in AR System) are not the prefered method when talking about performance. We all love the Malloc 300 errormessage when using webservices -- Jarl On 6/9/07, Chris Woyton [EMAIL PROTECTED] wrote: Here's an opposing thought worth considering... Going back to the spirit of ARS being a Rapid Development Platform, why would BMC encourage development of the *same thing* that's out there already, regardless of who produced it? Many have lost sight of ARS as a development medium because it's been perceived as just a Help Desk for quite some time - and adding 50 more flavors of IT Request/Service Management won't do much to fix that perception. Requiring partners to produce products that are in non-competition is certainly part of the goal - money drives everything, as they say. However, it may also be construed as pushing the horizontal boundaries of the platform - pushing ISV's to take the product and move it into other arenas. There's obviously some interest in taking advantage of this facility, so instead of ITSM-esque applications, how about Fleet Management, Document Management, Middleware (Web Services + ARDBC + Workflow Engine is a dynamite combo for this), Financial Applications, etc. IMHO, those things add value to the platform - another ITSM product doesn't. A bigger pie provides revenue to BMC, no doubt, but it also gives the ISV a chance at more than crumbs. -Chris Woyton ATS, TuringSMI ps with regards to Robert's comment on CMDB, another thought comes to mind - I've often pondered using the OBJSTR sub-system as a development medium all on its own. Imagine this - you build a core set of Classes for a particular use, for example, Middleware/Data-Transfer. When a new Data Source becomes available, specialized a Sub-Class for it. Consumers of the data can then point to the specific Sub-Class or the root Parent Class (or at any point in the tree) depending on what data they need to use. Or, in a Request Management application, rather than providing different Views of an app to suit different groups, specialize a Sub-Class for that Group such that common data is shared, but specific data is segmented. Data sets could be used to support Tenancy in a model like this and the Recon Engine could facilitate inter-application integration (as well as exta-application). Maybe one of you hyper-motivated young guns can play with that idea (Reinfeldt already busts my chops for the 30 or so half-written emails to him I haven't had time to finish, so no way would I commit to prototyping that stuff..hehehe) :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Robert Molenda Sent: Thursday, June 07, 2007 9:27 PM To: arslist@ARSLIST.ORG Subject: Re: Hypothetical Axton - you think too much outside the box :) Just like so many of us on this list :) :) We need more of this thinking again!!! I have actually been wondering about this for some time now, especially in the area of CMDB and 'Re-development' or 'Module Integration' so to say. The BMC CMDB while being 'OK' (not to take this completely off topic) is such an overhead that a much simpler and customer fitting design would be so much more performant to the ARSystem and other applications... (none the less cheaper and easier to maintain at times!) At what point will BMC begin to limit customizations? Imagine if the install of say Incident Management installed all objects in Locked Mode... I wonder at times if BMC forgot the first envisioned cause for ARS... Rapid Application Development, Flexible Workflow, ... Robert -Original Message- From: Action Request System discussion list(ARSList)
