Re: Reposting because we really our running out of options, and need help: UPGRADE from 7.0.01 to 7.5 issues - Data types are not appropriate for relational operation (ARERR 313) - RESOLVED
Jarl, Thanks for the trick. It came back with the BusinessTimeWorkdays being the problem on the 2 servers. It looks like the time field changed in that form between versions. Now we can make the appropriate changes! Now I am going to read that Configuration Guide 7.5 right away cover to cover. Again thank you very much... Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com jarl.gron...@gmail.com Sent by: arslist@ARSLIST.ORG 09/22/2010 01:00 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Reposting because we really our running out of options, and need help: UPGRADE from 7.0.01 to 7.5 issues - Data types are not appropriate for relational operation (ARERR 313) ** Since you got this error when the server starts, the api/sql turned on when starting the server may give you some help. Another trick can be to add the -checkdb option when starting the arserver from command line. (Page 372 in Configuration Guide) -- Jarl 2010/9/22 pascale.bo...@daimler.com ** There was a few filters that were firing. We verified all of them, couldn't find anything wrong with them, so we did a backup and deleted them. Still have the error showing up at startup. Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com jarl.gron...@gmail.com Sent by: arslist@ARSLIST.ORG 09/22/2010 12:43 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Reposting because we really our running out of options, and need help: UPGRADE from 7.0.01 to 7.5 issues - Data types are not appropriate for relational operation (ARERR 313) What does the api/sql logging say? -- J 2010/9/22 pascale.bo...@daimler.com: ** I am reposting this since I did not get any replies and we are running out of options. I am still hoping that someone has an idea or a suggestion on what we can try. We have this issue escalated with BMC and been looking for a reason/solution/fix for 2 weeks now. *** We have a total of 9 servers (3 dev, 3 test and 3 prod). Each of them have different applications running (1 has old ITSM 4 and 5 mixed, 1 has home-grown apps with some web apps and the last one is 100% web home-grown apps). They all are in the process of being upgraded from 7.0.01 patch 008 to ARS 7.5 patch 006. All 3 dev have been upgraded and 1 test server was also upgraded. On 2 of the 3 dev server and on the test server we get the same error at start-up: 390600 : Data types are not appropriate for relational operation (ARERR 313) only at start-up of the server. The third dev server has no error. None of the servers had that error before the upgrade. The applications on all 3 dev servers were tested and we cannot get reproduce the error at all. Only shows up at startup Since we were not able to get any information from the Logs beside the error showing in the arerror.log, we decided to take a more drastic approach: After doing a backup: Deleted all the filters , restarted the server == error still shows up Deleted all the escalation, restarted the server == error still shows up Opened all the forms that have table fields, checked the Table field Properties and deleted the forms that had errors on those table fields == error still shows up We are about to do the same with View forms. We are running out of things to delete. And we do not feel confident in upgrading our production servers with this error in our logs. I am running out of ideas. Anyone? Really need suggestions, ideas, help. both are ARS 7.5 patch 6 [ Home grown apps on one server and old ITSM (mix of 4 and 5) with no longer working ITSM workflow just the forms ] SQL 2005 (remote database) Win 2003 sp2 servers Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation
Reposting because we really our running out of options, and need help: UPGRADE from 7.0.01 to 7.5 issues - Data types are not appropriate for relational operation (ARERR 313)
I am reposting this since I did not get any replies and we are running out of options. I am still hoping that someone has an idea or a suggestion on what we can try. We have this issue escalated with BMC and been looking for a reason/solution/fix for 2 weeks now. *** We have a total of 9 servers (3 dev, 3 test and 3 prod). Each of them have different applications running (1 has old ITSM 4 and 5 mixed, 1 has home-grown apps with some web apps and the last one is 100% web home-grown apps). They all are in the process of being upgraded from 7.0.01 patch 008 to ARS 7.5 patch 006. All 3 dev have been upgraded and 1 test server was also upgraded. On 2 of the 3 dev server and on the test server we get the same error at start-up: 390600 : Data types are not appropriate for relational operation (ARERR 313) only at start-up of the server. The third dev server has no error. None of the servers had that error before the upgrade. The applications on all 3 dev servers were tested and we cannot get reproduce the error at all. Only shows up at startup Since we were not able to get any information from the Logs beside the error showing in the arerror.log, we decided to take a more drastic approach: After doing a backup: Deleted all the filters , restarted the server == error still shows up Deleted all the escalation, restarted the server == error still shows up Opened all the forms that have table fields, checked the Table field Properties and deleted the forms that had errors on those table fields == error still shows up We are about to do the same with View forms. We are running out of things to delete. And we do not feel confident in upgrading our production servers with this error in our logs. I am running out of ideas. Anyone? Really need suggestions, ideas, help. both are ARS 7.5 patch 6 [ Home grown apps on one server and old ITSM (mix of 4 and 5) with no longer working ITSM workflow just the forms ] SQL 2005 (remote database) Win 2003 sp2 servers Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Reposting because we really our running out of options, and need help: UPGRADE from 7.0.01 to 7.5 issues - Data types are not appropriate for relational operation (ARERR 313)
There was a few filters that were firing. We verified all of them, couldn't find anything wrong with them, so we did a backup and deleted them. Still have the error showing up at startup. Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com jarl.gron...@gmail.com Sent by: arslist@ARSLIST.ORG 09/22/2010 12:43 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Reposting because we really our running out of options, and need help: UPGRADE from 7.0.01 to 7.5 issues - Data types are not appropriate for relational operation (ARERR 313) What does the api/sql logging say? -- J 2010/9/22 pascale.bo...@daimler.com: ** I am reposting this since I did not get any replies and we are running out of options. I am still hoping that someone has an idea or a suggestion on what we can try. We have this issue escalated with BMC and been looking for a reason/solution/fix for 2 weeks now. *** We have a total of 9 servers (3 dev, 3 test and 3 prod). Each of them have different applications running (1 has old ITSM 4 and 5 mixed, 1 has home-grown apps with some web apps and the last one is 100% web home-grown apps). They all are in the process of being upgraded from 7.0.01 patch 008 to ARS 7.5 patch 006. All 3 dev have been upgraded and 1 test server was also upgraded. On 2 of the 3 dev server and on the test server we get the same error at start-up: 390600 : Data types are not appropriate for relational operation (ARERR 313) only at start-up of the server. The third dev server has no error. None of the servers had that error before the upgrade. The applications on all 3 dev servers were tested and we cannot get reproduce the error at all. Only shows up at startup Since we were not able to get any information from the Logs beside the error showing in the arerror.log, we decided to take a more drastic approach: After doing a backup: Deleted all the filters , restarted the server == error still shows up Deleted all the escalation, restarted the server == error still shows up Opened all the forms that have table fields, checked the Table field Properties and deleted the forms that had errors on those table fields == error still shows up We are about to do the same with View forms. We are running out of things to delete. And we do not feel confident in upgrading our production servers with this error in our logs. I am running out of ideas. Anyone? Really need suggestions, ideas, help. both are ARS 7.5 patch 6 [ Home grown apps on one server and old ITSM (mix of 4 and 5) with no longer working ITSM workflow just the forms ] SQL 2005 (remote database) Win 2003 sp2 servers Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
UPGRADE from 7.0.01 to 7.5 issues - Data types are not appropriate for relational operation (ARERR 313)
Hi all, We have upgraded 3 different environments from 7.0.01 patch 008 to 7.5 patch 6. On 2 out of 3, we see the same error, but only at start-up. The third one has no error. Those are 3 totally independent and different servers. But the 2 that are showing the error message at start-up do have view forms linking them to each other. Those view forms seems to be fine. We ran a series of tests on both of those server that shows the error and all seems to be working fine. Users did their testing and all seems to be working perfectly fine for them too. We put the logs on trying to capture exactly where is this error coming from. We did see a few filters but nothing that fixed that error. We looked at all our table fields to make sure that their def were not corrupted but again nothing. We are supposed to upgrade our production environment but do not feel at ease with this error popping up just after the upgrade and on 2 separate environments. We even disabled all our filters and still have the error at start-up. Same with escalation even if it is not coming from the escalation thread. This is the error we are getting Mon Sep 20 14:20:21 2010 390600 : Data types are not appropriate for relational operation (ARERR 313) I am running out of ideas. Anyone? both are ARS 7.5 patch 6 [ Home grown apps on one server and old ITSM (mix of 4 and 5) with no longer working ITSM workflow just the forms ] SQL 2005 (remote database) Win 2003 sp2 servers Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
True Joe, but it would not be in terms that makes us laugh as much and simple and easy to understand. I've forwared your email to my manager... Thank you so much for the good laugh at the end of a tough week (trying to upgrade 9 servers from 7.0.01 to 7.5...YIKES) Pascale jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 09/10/2010 08:20 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: diff b/w .. Incident ..problem..change ** When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
unable to use webservices on new installation - WebService.dll: The specified module could not be found.
Hi all, We are installing 7.0.01 patch 008 on a new box in an attempt to separate our 3 instances of our dev environment that were residing on the same box. This is to allow us to upgrade to 7.5 peacefully. We did a previous test on another server without any issues at all, but unfortunately, we have to give back that one. We are following the exact same procedure on this new box, but we are getting errors with the WebService and the plugin. According to our server team the new environment is exactly the same as the one used in our smoke tests... Taking their words on this at this point. And we do see the arplugin running in the tasks manager and we do have the WebService.dll installed too. This is the error we keep getting both when we launch the workflow that uses the webservices and in the arerror.log Even with the plug-in-server log activated and set to all, we do not have any logs being created. * arerror.log: Tue Sep 07 12:24:38 2010 390695 : An error has occurred while loading a plug-in. (ARERR 8756) Tue Sep 07 12:24:38 2010 WebService.dll: The specified module could not be found. ** The WebService.dll is there at the same location as all the other dll and with the executable files. It is also in the conf file under: Plugin: WebService.dll If I look at my tasks running on the server, arplugin is there in also showed as being started in the armonitor.log. (as below) ** armonitor: Tue Sep 07 12:24:38 2010 AR Monitor version 7.0.01 Patch 008 200805271830 started. Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 AR Monitor started. Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 ARMonitor child process (pid:2516) started. d:\program files\cac ar system\arserver.exe Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 ARMonitor child process (pid:780) started. d:\program files\cac ar system\arplugin.exe Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 ARMonitor child process (pid:2576) started. d:\program files\cac ar system\arsvcdsp.exe Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 Pausing for max 900 seconds or until server up. Tue Sep 07 12:25:20 2010 (ARNOTE 0) Tue Sep 07 12:25:20 2010 Server indicates that it's up. Support's answer was to send us a new WebService.dll which did not change anything What am I missing? Win 2003 remote SQL2005 ARS 7.0.01 patch 008 on the way to 7.5 patch 004 JRE 1.5.0_12 Thanks for any clues! Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.
Hi Fred, The Plugin logs aren't even being created. They are set to All level but absolutely nothing gets written, not even an empty logs. We do see the error in the filter logs but only of course the failure to execute. Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com frederick.w.gro...@xo.com Sent by: arslist@ARSLIST.ORG 09/07/2010 01:20 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found. Does the arplugin.log show any errors when trying to load the web service plugin? The plugin process may be up and running, but it may not have loaded all plugin(s). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Tuesday, September 07, 2010 2:49 PM To: arslist@ARSLIST.ORG Subject: unable to use webservices on new installation - WebService.dll: The specified module could not be found. ** Hi all, We are installing 7.0.01 patch 008 on a new box in an attempt to separate our 3 instances of our dev environment that were residing on the same box. This is to allow us to upgrade to 7.5 peacefully. We did a previous test on another server without any issues at all, but unfortunately, we have to give back that one. We are following the exact same procedure on this new box, but we are getting errors with the WebService and the plugin. According to our server team the new environment is exactly the same as the one used in our smoke tests... Taking their words on this at this point. And we do see the arplugin running in the tasks manager and we do have the WebService.dll installed too. This is the error we keep getting both when we launch the workflow that uses the webservices and in the arerror.log Even with the plug-in-server log activated and set to all, we do not have any logs being created. * arerror.log: Tue Sep 07 12:24:38 2010 390695 : An error has occurred while loading a plug-in. (ARERR 8756) Tue Sep 07 12:24:38 2010 WebService.dll: The specified module could not be found. ** The WebService.dll is there at the same location as all the other dll and with the executable files. It is also in the conf file under: Plugin: WebService.dll If I look at my tasks running on the server, arplugin is there in also showed as being started in the armonitor.log. (as below) ** armonitor: Tue Sep 07 12:24:38 2010 AR Monitor version 7.0.01 Patch 008 200805271830 started. Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 AR Monitor started. Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 ARMonitor child process (pid:2516) started. d:\program files\cac ar system\arserver.exe Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 ARMonitor child process (pid:780) started. d:\program files\cac ar system\arplugin.exe Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 ARMonitor child process (pid:2576) started. d:\program files\cac ar system\arsvcdsp.exe Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 Pausing for max 900 seconds or until server up. Tue Sep 07 12:25:20 2010 (ARNOTE 0) Tue Sep 07 12:25:20 2010 Server indicates that it's up. Support's answer was to send us a new WebService.dll which did not change anything What am I missing? Win 2003 remote SQL2005 ARS 7.0.01 patch 008 on the way to 7.5 patch 004 JRE 1.5.0_12 Thanks for any clues! Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.
Robert, This is a 7.0.01 server. The Plugin logs don't even get written. So absolutely nothing. This is a new installation so no other webservice.dll anywhere else. as for Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE Servername:Portnumber No we do not have that in our ar.conf. Never saw that one before. Is that required for 7.0.01? Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com robert.mole...@gmail.com Sent by: arslist@ARSLIST.ORG 09/07/2010 01:29 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found. ** Hi Pascale; First I'm assuming that the other plugins are working OK as you mention the plugin service is running... It would be suggested that you check them all to ensure that one is not hanging up the others... does the ar.crg file have: Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE Servername:Portnumber Are there stray copies of WebService.dll laying around? For my 7.5+ systems there is not any entry as Plugin: WebService.dll in the config file - just the alias as mentioned above... Lastly - what does the plugin server log show? HTH Robert On Tue, Sep 7, 2010 at 12:48 PM, pascale.bo...@daimler.com wrote: ** Hi all, We are installing 7.0.01 patch 008 on a new box in an attempt to separate our 3 instances of our dev environment that were residing on the same box. This is to allow us to upgrade to 7.5 peacefully. We did a previous test on another server without any issues at all, but unfortunately, we have to give back that one. We are following the exact same procedure on this new box, but we are getting errors with the WebService and the plugin. According to our server team the new environment is exactly the same as the one used in our smoke tests... Taking their words on this at this point. And we do see the arplugin running in the tasks manager and we do have the WebService.dll installed too. This is the error we keep getting both when we launch the workflow that uses the webservices and in the arerror.log Even with the plug-in-server log activated and set to all, we do not have any logs being created. * arerror.log: Tue Sep 07 12:24:38 2010 390695 : An error has occurred while loading a plug-in. (ARERR 8756) Tue Sep 07 12:24:38 2010 WebService.dll: The specified module could not be found. ** The WebService.dll is there at the same location as all the other dll and with the executable files. It is also in the conf file under: Plugin: WebService.dll If I look at my tasks running on the server, arplugin is there in also showed as being started in the armonitor.log. (as below) ** armonitor: Tue Sep 07 12:24:38 2010 AR Monitor version 7.0.01 Patch 008 200805271830 started. Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 AR Monitor started. Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 ARMonitor child process (pid:2516) started. d:\program files\cac ar system\arserver.exe Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 ARMonitor child process (pid:780) started. d:\program files\cac ar system\arplugin.exe Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 ARMonitor child process (pid:2576) started. d:\program files\cac ar system\arsvcdsp.exe Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 Pausing for max 900 seconds or until server up. Tue Sep 07 12:25:20 2010 (ARNOTE 0) Tue Sep 07 12:25:20 2010 Server indicates that it's up. Support's answer was to send us a new WebService.dll which did not change anything What am I missing? Win 2003 remote SQL2005 ARS 7.0.01 patch 008 on the way to 7.5 patch 004 JRE 1.5.0_12 Thanks for any clues! Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- If it were not for the gutter, my mind would be homeless! _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation
Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.
it is set to 100 Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com frederick.w.gro...@xo.com Sent by: arslist@ARSLIST.ORG 09/07/2010 01:35 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found. What is your Plugin Log Level in the cfg file Plugin-Log-Level:400 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Tuesday, September 07, 2010 3:23 PM To: arslist@ARSLIST.ORG Subject: Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found. ** Hi Fred, The Plugin logs aren't even being created. They are set to All level but absolutely nothing gets written, not even an empty logs. We do see the error in the filter logs but only of course the failure to execute. Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com frederick.w.gro...@xo.com Sent by: arslist@ARSLIST.ORG 09/07/2010 01:20 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found. Does the arplugin.log show any errors when trying to load the web service plugin? The plugin process may be up and running, but it may not have loaded all plugin(s). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Tuesday, September 07, 2010 2:49 PM To: arslist@ARSLIST.ORG Subject: unable to use webservices on new installation - WebService.dll: The specified module could not be found. ** Hi all, We are installing 7.0.01 patch 008 on a new box in an attempt to separate our 3 instances of our dev environment that were residing on the same box. This is to allow us to upgrade to 7.5 peacefully. We did a previous test on another server without any issues at all, but unfortunately, we have to give back that one. We are following the exact same procedure on this new box, but we are getting errors with the WebService and the plugin. According to our server team the new environment is exactly the same as the one used in our smoke tests... Taking their words on this at this point. And we do see the arplugin running in the tasks manager and we do have the WebService.dll installed too. This is the error we keep getting both when we launch the workflow that uses the webservices and in the arerror.log Even with the plug-in-server log activated and set to all, we do not have any logs being created. * arerror.log: Tue Sep 07 12:24:38 2010 390695 : An error has occurred while loading a plug-in. (ARERR 8756) Tue Sep 07 12:24:38 2010 WebService.dll: The specified module could not be found. ** The WebService.dll is there at the same location as all the other dll and with the executable files. It is also in the conf file under: Plugin: WebService.dll If I look at my tasks running on the server, arplugin is there in also showed as being started in the armonitor.log. (as below) ** armonitor: Tue Sep 07 12:24:38 2010 AR Monitor version 7.0.01 Patch 008 200805271830 started. Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 AR Monitor started. Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 ARMonitor child process (pid:2516) started. d:\program files\cac ar system\arserver.exe Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 ARMonitor child process (pid:780) started. d:\program files\cac ar system\arplugin.exe Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 ARMonitor child process (pid:2576) started. d:\program files\cac ar system\arsvcdsp.exe Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 Pausing for max 900 seconds or until server up. Tue Sep 07 12:25:20 2010 (ARNOTE 0) Tue Sep 07 12:25:20 2010 Server indicates that it's up. Support's answer was to send us a new WebService.dll which did not change anything What am I missing? Win 2003 remote SQL2005 ARS 7.0.01 patch 008 on the way to 7.5 patch 004 JRE 1.5.0_12 Thanks for any clues! Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569
Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.
I think I may have found the problem, but I don't remember how to fix it :o( If I launch the arplugin from the DOS I get a JVM.dll missing error. But it is there in the java\bin\client folder. If I set the path when in DOS I do see D:\Program Files\CAC AR Systemarplugin -m Action Request System(R) Plug-In Server Version 7.0.01 Patch 008 200805271830 Copyright (c) 2001 - 2006 BMC Software, Inc. All rights reserved. Loaded Web Services plugin properly So I am now guessing I need to add this to my system PATH... just don't remember how... Anyone? Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com robert.mole...@gmail.com Sent by: arslist@ARSLIST.ORG 09/07/2010 01:52 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found. ** My bad - no your ar.cfg file is correct - webservice.dll is needed and no alias... Based upon your other messages about no logfile being created - my base gut check is directory permissions then... if your remedy service is a 'run as' service account - the file / directory permissions could be wacked... One command level try is to comment out the arplugin.exe from armonitor - restart armonitor (remedy service) and then from command line try to startup the plugin server to check for console messages, etc. HTH On Tue, Sep 7, 2010 at 1:33 PM, pascale.bo...@daimler.com wrote: ** Robert, This is a 7.0.01 server. The Plugin logs don't even get written. So absolutely nothing. This is a new installation so no other webservice.dll anywhere else. as for Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE Servername:Portnumber No we do not have that in our ar.conf. Never saw that one before. Is that required for 7.0.01? Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com robert.mole...@gmail.com Sent by: arslist@ARSLIST.ORG 09/07/2010 01:29 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found. ** Hi Pascale; First I'm assuming that the other plugins are working OK as you mention the plugin service is running... It would be suggested that you check them all to ensure that one is not hanging up the others... does the ar.crg file have: Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE Servername:Portnumber Are there stray copies of WebService.dll laying around? For my 7.5+ systems there is not any entry as Plugin: WebService.dll in the config file - just the alias as mentioned above... Lastly - what does the plugin server log show? HTH Robert On Tue, Sep 7, 2010 at 12:48 PM, pascale.bo...@daimler.com wrote: ** Hi all, We are installing 7.0.01 patch 008 on a new box in an attempt to separate our 3 instances of our dev environment that were residing on the same box. This is to allow us to upgrade to 7.5 peacefully. We did a previous test on another server without any issues at all, but unfortunately, we have to give back that one. We are following the exact same procedure on this new box, but we are getting errors with the WebService and the plugin. According to our server team the new environment is exactly the same as the one used in our smoke tests... Taking their words on this at this point. And we do see the arplugin running in the tasks manager and we do have the WebService.dll installed too. This is the error we keep getting both when we launch the workflow that uses the webservices and in the arerror.log Even with the plug-in-server log activated and set to all, we do not have any logs being created. * arerror.log: Tue Sep 07 12:24:38 2010 390695 : An error has occurred while loading a plug-in. (ARERR 8756) Tue Sep 07 12:24:38 2010 WebService.dll: The specified module could not be found. ** The WebService.dll is there at the same location as all the other dll and with the executable files. It is also in the conf file under: Plugin: WebService.dll If I look at my tasks running on the server, arplugin is there in also showed as being started in the armonitor.log. (as below) ** armonitor: Tue Sep 07 12:24:38 2010 AR Monitor version 7.0.01 Patch 008 200805271830 started. Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 AR Monitor started. Tue Sep 07 12:24:38 2010 (ARNOTE 0) Tue Sep 07 12:24:38 2010 ARMonitor child process (pid:2516
Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.
Found it .. and rebooting the server now... Hope this fix it Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com frederick.w.gro...@xo.com Sent by: arslist@ARSLIST.ORG 09/07/2010 02:10 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found. Control Panel - System Or Right Click My Computer and choose Properties (and then the Advanced tab) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Tuesday, September 07, 2010 3:59 PM To: arslist@ARSLIST.ORG Subject: Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found. ** I think I may have found the problem, but I don't remember how to fix it :o( If I launch the arplugin from the DOS I get a JVM.dll missing error. But it is there in the java\bin\client folder. If I set the path when in DOS I do see D:\Program Files\CAC AR Systemarplugin -m Action Request System(R) Plug-In Server Version 7.0.01 Patch 008 200805271830 Copyright (c) 2001 - 2006 BMC Software, Inc. All rights reserved. Loaded Web Services plugin properly So I am now guessing I need to add this to my system PATH... just don't remember how... Anyone? Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com robert.mole...@gmail.com Sent by: arslist@ARSLIST.ORG 09/07/2010 01:52 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found. ** My bad - no your ar.cfg file is correct - webservice.dll is needed and no alias... Based upon your other messages about no logfile being created - my base gut check is directory permissions then... if your remedy service is a 'run as' service account - the file / directory permissions could be wacked... One command level try is to comment out the arplugin.exe from armonitor - restart armonitor (remedy service) and then from command line try to startup the plugin server to check for console messages, etc. HTH On Tue, Sep 7, 2010 at 1:33 PM, pascale.bo...@daimler.com wrote: ** Robert, This is a 7.0.01 server. The Plugin logs don't even get written. So absolutely nothing. This is a new installation so no other webservice.dll anywhere else. as for Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE Servername:Portnumber No we do not have that in our ar.conf. Never saw that one before. Is that required for 7.0.01? Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found.
We are not on 7.5 yet. This is still on 7.0.01 Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 09/07/2010 02:34 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found. ** Pascale, In 7.5, the Web Services plugin runs in the JAVA plugin, not C….this causes a few ‘changes’ in how you run things….first off…you don’t turn the logs on/off with the admin console anymore…you turn them on/off in the .properties file….and I haven’t honestly played much….but I don’t think you can turn them on/off ‘mid’ run like you could with the C versions….and you need to look into the proper log file to get the output from it…..but none of that addresses your dll error…which you shouldn’t be getting, because you shouldn’t be trying to load both the c (dll) and the java (jar) at the same time… From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Tuesday, September 07, 2010 2:59 PM To: arslist@ARSLIST.ORG Subject: Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found. ** I think I may have found the problem, but I don't remember how to fix it :o( If I launch the arplugin from the DOS I get a JVM.dll missing error. But it is there in the java\bin\client folder. If I set the path when in DOS I do see D:\Program Files\CAC AR Systemarplugin -m Action Request System(R) Plug-In Server Version 7.0.01 Patch 008 200805271830 Copyright (c) 2001 - 2006 BMC Software, Inc. All rights reserved. Loaded Web Services plugin properly So I am now guessing I need to add this to my system PATH... just don't remember how... Anyone? Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation.
Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found. - Partially resolved
you didjust that we are preparing to move to 7.5... not there yet Adding the PATH in the system environment worked on removing the WebService.dll: The specified module could not be found. We are now getting a new error which has to do with our DNS I think. We are using the same alias we did before we moved the application to the new server. Asked the MSE guys to make sure the DNS were all fixed accordingly Now we are getting: ARERR [8760] Cannot establish a network connection to the AR System Plug-In server Depending on from where I ping the alias I get a different response from 2 different servers. So back to the MSE guys here Thanks all for your help!!! Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 09/07/2010 03:02 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found. ** Sorry…thought I read 7.5 somewhere in there J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Tuesday, September 07, 2010 3:35 PM To: arslist@ARSLIST.ORG Subject: Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found. We are not on 7.5 yet. This is still on 7.0.01 Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 09/07/2010 02:34 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found. ** Pascale, In 7.5, the Web Services plugin runs in the JAVA plugin, not C….this causes a few ‘changes’ in how you run things….first off…you don’t turn the logs on/off with the admin console anymore…you turn them on/off in the .properties file….and I haven’t honestly played much….but I don’t think you can turn them on/off ‘mid’ run like you could with the C versions….and you need to look into the proper log file to get the output from it…..but none of that addresses your dll error…which you shouldn’t be getting, because you shouldn’t be trying to load both the c (dll) and the java (jar) at the same time… From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Tuesday, September 07, 2010 2:59 PM To: arslist@ARSLIST.ORG Subject: Re: unable to use webservices on new installation - WebService.dll: The specified module could not be found. ** I think I may have found the problem, but I don't remember how to fix it :o( If I launch the arplugin from the DOS I get a JVM.dll missing error. But it is there in the java\bin\client folder. If I set the path when in DOS I do see D:\Program Files\CAC AR Systemarplugin -m Action Request System(R) Plug-In Server Version 7.0.01 Patch 008 200805271830 Copyright (c) 2001 - 2006 BMC Software, Inc. All rights reserved. Loaded Web Services plugin properly So I am now guessing I need to add this to my system PATH... just don't remember how... Anyone? Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation.
strange midtier behavior - any ideas?
Hi all, We have an open ticket with BMC for this one, but they are unable to help us since we can't provide them with logs since this is happening like once every 4 to 6 months. And this is not specific a one customer. It is happening on different ones each time so far. So I am hoping that someone on the list has an idea. We have a secure portal used by our customers. From that portal they can access several applications. One of them is an ARS midtier application. We do use load balancing and we have sticky sessions. The customer logs on the portal with a specific network ID. That network ID identifies which dealership(s) is associated to that ID. From there, a URL is built to link them into the midtier apps without having to log on Remedy. The Remedy logon used is not the network ID but a specific unique ID that is linked to the dealership they are inquiring about. Now this is the issue. We have from time to time, a mix-up in the Submitter field which is set to $USER$: 2 customers are both logged on the portal using their own specific network ID (Network logon A and Network logonB). They both click on their own link within the portal to access our Remedy midtier app. In that link the username is past and is equal respectively to Dealer A and Dealer B They both see they own information (at least we think they do cuz they do not complain about that). Once they Submit their own ticket on the midtier app, we have this behavior:again this is like once every 4 to 6 months. In one ticket: the Submitter is showing Dealer B but the worklog (diary field) on the form is showing the information being entered by Dealer A. Since the system is matching the Submitter to the Remedy logon to be able to view the tickets, Dealer A doesn't see the ticket that they submitted since the system as it has being Dealer B. And Dealer B sees that ticket that doesn't belong to him. Further more, Dealer A creates another ticket because he cannot see the one he just created and that second ticket is perfectly fine. We tried to reproduce this by having several user logged on the portal at the same time and submitting tickets at the same time,but we are unable to reproduce it. Also, one customer told us that he got an error message, but couldn't tell us the exact nature of the message. We do not know if the message is a Remedy message or Browser. No clue. Any ideas or suggestion are welcome. ARS 7.01 patch 008 OS:Win2003 MIDTIER: ARS 7.01 patch 008 (Unix box using websphere) DB: MSSQL 2005 Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: strange midtier behavior - any ideas?
Hi Joe, Yes this is 100% custom. And we have no workflow on Submitter at all. Only thing we do have is the default value on the field being $USER$ Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 06/02/2010 12:08 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: strange midtier behavior - any ideas? ** Pascale, Looks like this is some custom work? Might be hard to help you on this one if that is the case. What may help is check all your code around field 2 (active links, filters, escalations) that may have a set field action on Field 2. List all those. I am assuming there should not be too many of them. Also if possible audit Field 2. Auditing it may sound like an overkill because it happens as less frequently as you mentioned but it looks like there is not much of a choice otherwise.. Make sure you have no Direct SQL code that make changes to Field 2.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of pascale.bo...@daimler.com Sent: Wednesday, June 02, 2010 1:20 PM To: arslist@ARSLIST.ORG Subject: strange midtier behavior - any ideas? ** Hi all, We have an open ticket with BMC for this one, but they are unable to help us since we can't provide them with logs since this is happening like once every 4 to 6 months. And this is not specific a one customer. It is happening on different ones each time so far. So I am hoping that someone on the list has an idea. We have a secure portal used by our customers. From that portal they can access several applications. One of them is an ARS midtier application. We do use load balancing and we have sticky sessions. The customer logs on the portal with a specific network ID. That network ID identifies which dealership(s) is associated to that ID. From there, a URL is built to link them into the midtier apps without having to log on Remedy. The Remedy logon used is not the network ID but a specific unique ID that is linked to the dealership they are inquiring about. Now this is the issue. We have from time to time, a mix-up in the Submitter field which is set to $USER$: 2 customers are both logged on the portal using their own specific network ID (Network logon A and Network logonB). They both click on their own link within the portal to access our Remedy midtier app. In that link the username is past and is equal respectively to Dealer A and Dealer B They both see they own information (at least we think they do cuz they do not complain about that). Once they Submit their own ticket on the midtier app, we have this behavior:again this is like once every 4 to 6 months. In one ticket: the Submitter is showing Dealer B but the worklog (diary field) on the form is showing the information being entered by Dealer A. Since the system is matching the Submitter to the Remedy logon to be able to view the tickets, Dealer A doesn't see the ticket that they submitted since the system as it has being Dealer B. And Dealer B sees that ticket that doesn't belong to him. Further more, Dealer A creates another ticket because he cannot see the one he just created and that second ticket is perfectly fine. We tried to reproduce this by having several user logged on the portal at the same time and submitting tickets at the same time,but we are unable to reproduce it. Also, one customer told us that he got an error message, but couldn't tell us the exact nature of the message. We do not know if the message is a Remedy message or Browser. No clue. Any ideas or suggestion are welcome. ARS 7.01 patch 008 OS:Win2003 MIDTIER: ARS 7.01 patch 008 (Unix box using websphere) DB: MSSQL 2005 Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: strange midtier behavior - any ideas?
That sounds like the behavior we are seeing. I will have the web team investigate on their side too. Any clue on how you resolved it? Thanks Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com wrentf...@stratacominc.com Sent by: arslist@ARSLIST.ORG 06/02/2010 12:11 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: strange midtier behavior - any ideas? ** We had something similar happen once in a load balanced environment. Person A would log in at a computer and then log out. Person B would log in at the same computer - but her activity would all show up under person A. It turned out to be the load balancer settings - if I recall the sticky bit was messed up somehow. This was quite a while ago so I do not remember further details. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Wednesday, June 02, 2010 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: strange midtier behavior - any ideas? ** Pascale, Looks like this is some custom work? Might be hard to help you on this one if that is the case. What may help is check all your code around field 2 (active links, filters, escalations) that may have a set field action on Field 2. List all those. I am assuming there should not be too many of them. Also if possible audit Field 2. Auditing it may sound like an overkill because it happens as less frequently as you mentioned but it looks like there is not much of a choice otherwise.. Make sure you have no Direct SQL code that make changes to Field 2.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of pascale.bo...@daimler.com Sent: Wednesday, June 02, 2010 1:20 PM To: arslist@ARSLIST.ORG Subject: strange midtier behavior - any ideas? ** Hi all, We have an open ticket with BMC for this one, but they are unable to help us since we can't provide them with logs since this is happening like once every 4 to 6 months. And this is not specific a one customer. It is happening on different ones each time so far. So I am hoping that someone on the list has an idea. We have a secure portal used by our customers. From that portal they can access several applications. One of them is an ARS midtier application. We do use load balancing and we have sticky sessions. The customer logs on the portal with a specific network ID. That network ID identifies which dealership(s) is associated to that ID. From there, a URL is built to link them into the midtier apps without having to log on Remedy. The Remedy logon used is not the network ID but a specific unique ID that is linked to the dealership they are inquiring about. Now this is the issue. We have from time to time, a mix-up in the Submitter field which is set to $USER$: 2 customers are both logged on the portal using their own specific network ID (Network logon A and Network logonB). They both click on their own link within the portal to access our Remedy midtier app. In that link the username is past and is equal respectively to Dealer A and Dealer B They both see they own information (at least we think they do cuz they do not complain about that). Once they Submit their own ticket on the midtier app, we have this behavior:again this is like once every 4 to 6 months. In one ticket: the Submitter is showing Dealer B but the worklog (diary field) on the form is showing the information being entered by Dealer A. Since the system is matching the Submitter to the Remedy logon to be able to view the tickets, Dealer A doesn't see the ticket that they submitted since the system as it has being Dealer B. And Dealer B sees that ticket that doesn't belong to him. Further more, Dealer A creates another ticket because he cannot see the one he just created and that second ticket is perfectly fine. We tried to reproduce this by having several user logged on the portal at the same time and submitting tickets at the same time,but we are unable to reproduce it. Also, one customer told us that he got an error message, but couldn't tell us the exact nature of the message. We do not know if the message is a Remedy message or Browser. No clue. Any ideas or suggestion are welcome. ARS 7.01 patch 008 OS:Win2003 MIDTIER: ARS 7.01 patch 008 (Unix box using websphere) DB: MSSQL 2005 Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler
Re: strange midtier behavior - any ideas?
The only thing is that those customer aren't using the same computer. They aren't even in the same city. But I still think we are having a problem with the session being mix-up Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com wrentf...@stratacominc.com Sent by: arslist@ARSLIST.ORG 06/02/2010 12:11 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: strange midtier behavior - any ideas? ** We had something similar happen once in a load balanced environment. Person A would log in at a computer and then log out. Person B would log in at the same computer - but her activity would all show up under person A. It turned out to be the load balancer settings - if I recall the sticky bit was messed up somehow. This was quite a while ago so I do not remember further details. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Wednesday, June 02, 2010 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: strange midtier behavior - any ideas? ** Pascale, Looks like this is some custom work? Might be hard to help you on this one if that is the case. What may help is check all your code around field 2 (active links, filters, escalations) that may have a set field action on Field 2. List all those. I am assuming there should not be too many of them. Also if possible audit Field 2. Auditing it may sound like an overkill because it happens as less frequently as you mentioned but it looks like there is not much of a choice otherwise.. Make sure you have no Direct SQL code that make changes to Field 2.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of pascale.bo...@daimler.com Sent: Wednesday, June 02, 2010 1:20 PM To: arslist@ARSLIST.ORG Subject: strange midtier behavior - any ideas? ** Hi all, We have an open ticket with BMC for this one, but they are unable to help us since we can't provide them with logs since this is happening like once every 4 to 6 months. And this is not specific a one customer. It is happening on different ones each time so far. So I am hoping that someone on the list has an idea. We have a secure portal used by our customers. From that portal they can access several applications. One of them is an ARS midtier application. We do use load balancing and we have sticky sessions. The customer logs on the portal with a specific network ID. That network ID identifies which dealership(s) is associated to that ID. From there, a URL is built to link them into the midtier apps without having to log on Remedy. The Remedy logon used is not the network ID but a specific unique ID that is linked to the dealership they are inquiring about. Now this is the issue. We have from time to time, a mix-up in the Submitter field which is set to $USER$: 2 customers are both logged on the portal using their own specific network ID (Network logon A and Network logonB). They both click on their own link within the portal to access our Remedy midtier app. In that link the username is past and is equal respectively to Dealer A and Dealer B They both see they own information (at least we think they do cuz they do not complain about that). Once they Submit their own ticket on the midtier app, we have this behavior:again this is like once every 4 to 6 months. In one ticket: the Submitter is showing Dealer B but the worklog (diary field) on the form is showing the information being entered by Dealer A. Since the system is matching the Submitter to the Remedy logon to be able to view the tickets, Dealer A doesn't see the ticket that they submitted since the system as it has being Dealer B. And Dealer B sees that ticket that doesn't belong to him. Further more, Dealer A creates another ticket because he cannot see the one he just created and that second ticket is perfectly fine. We tried to reproduce this by having several user logged on the portal at the same time and submitting tickets at the same time,but we are unable to reproduce it. Also, one customer told us that he got an error message, but couldn't tell us the exact nature of the message. We do not know if the message is a Remedy message or Browser. No clue. Any ideas or suggestion are welcome. ARS 7.01 patch 008 OS:Win2003 MIDTIER: ARS 7.01 patch 008 (Unix box using websphere) DB: MSSQL 2005 Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com
3rd party license manager
Hi all, I've been asked by the management of our IT department if there was anyway to use a 3rd party license manager like FlexLM with the Remedy system. I don't really see how this would be possible but I just want to know if any of you are using any type of 3rd party license management tool. Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: 3rd party license manager
Yes I am Thank you, Pascale Boyer b...@itm3.com Sent by: arslist@ARSLIST.ORG 03/10/2010 09:52 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: 3rd party license manager ** Are you referring to the Flexera product? (Now called FlexNet?) -- Bing From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Wednesday, March 10, 2010 9:12 AM To: arslist@ARSLIST.ORG Subject: 3rd party license manager ** Hi all, I've been asked by the management of our IT department if there was anyway to use a 3rd party license manager like FlexLM with the Remedy system. I don't really see how this would be possible but I just want to know if any of you are using any type of 3rd party license management tool. Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: 3rd party license manager
Bing, I saw that. But they are looking into a similar product to manage the diverse licenses used here. They want to include the Remedy floating licenses. And I am not convinced this is possible with how Remedy managed its licenses. I was asked to ask you all if any of you are using a similar 3rd party license manager Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com b...@itm3.com Sent by: arslist@ARSLIST.ORG 03/10/2010 09:57 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: 3rd party license manager ** See http://www.flexerasoftware.com/support/eol/flexlm-end-of-life.htm From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bing Sent: Wednesday, March 10, 2010 9:52 AM To: arslist@ARSLIST.ORG Subject: Re: 3rd party license manager ** Are you referring to the Flexera product? (Now called FlexNet?) -- Bing From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Wednesday, March 10, 2010 9:12 AM To: arslist@ARSLIST.ORG Subject: 3rd party license manager ** Hi all, I've been asked by the management of our IT department if there was anyway to use a 3rd party license manager like FlexLM with the Remedy system. I don't really see how this would be possible but I just want to know if any of you are using any type of 3rd party license management tool. Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Delete entry
Paging Mr Mueller Paging Mr. Doug Mueller... Please come to the ARS List rescue once again Thank you, Pascale Boyer Remedy Technical Lead Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.bo...@daimler.com http://www.daimler-trucksnorthamerica.com guilla...@dcshq.com Sent by: arslist@ARSLIST.ORG 01/21/2010 11:24 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Delete entry Well, hopefully THE MAN (i.e Doug Mueller) will chime in, to clarify this topic. Maybe the ARS server has been redesigned/improved in this area after all Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of Joe D'Souza [jdso...@shyle.net] Sent: Thursday, January 21, 2010 2:12 PM To: arslist@ARSLIST.ORG Subject: Re: Delete entry I must admit that I have not really taken logs to verify that (I don't recall if we did that during the training class back then), but that's what we were told in our version 4 performance training class days. I wonder if things changed after that then if filters executed by escalations ride the same thread as you say. And since then have always had filters perform 2nd and 3rd stage operations that usually are handled by list queues and let escalations perform only fast operations. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Misi Mladoniczky Sent: Thursday, January 21, 2010 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: Delete entry Hi Joe, I have to disagree with you here. Any filter-actions resulting from an Escalation Set-Fields/Push-Fields operation will be performed in the same thread. I have seen hundreds of log files to prove this. I would use the exact same escalation qualification as JK suggested: 'Submit Date' ( $TIMESTAMP$ - 86400) I would then have a single run-process action to do the: Application-Delete-Entry $SCHEMA$ $1$ Each delete will then take place in a separate transaction. If you do an Application-Query-Delete-Entry that handles multiple deletes, it will take place inside a single transaction that will be rolled back if any of the deletes fail. This use a lot of resources, especially if you have attachments on the form. I would suggest that you put an index on the field, and that you run it as often as possible. Maybe each hour or so, or maybe even every 7 minutes if you have a lot of records to delete. This will minimize the impact on other escalations, as each run will take less time. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. That's actually not true.. Filters use a different thread than Escalations.. Let me explain further what I learnt in a performance tuning class years ago (version 4 days) and I do not think this has changed with the later versions.. When an escalation does what it has to do, it terminates its job and exits.. and it runs with a specific thread ID (I do not recall it by memory what that ID is but its something like 600630??). But that's besides the point.. The filter that actually does the delete does not use the same thread number as the escalation (try thread logging and you will see this). So when you have an escalation do what it has to do, namely the first phase operation of Set Fields, it does that and it doesn't really care if the Filter does or does not execute the operations defined to fire on Modify when the $USER$ is the escalation user.. Filters when triggered fire and utilize a different thread. So the deletes that would be triggered as a result of the Modify operation by the Escalation will be independent of that Escalation thread, and the escalation thread exits before all of the deleted occur, thus being available to any other escalations that may be designed to immediately follow.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of LJ Longwing Sent: Thursday, January 21, 2010 12:31 PM To: arslist@ARSLIST.ORG Subject: Re: Delete entry But Joe, yes the set field happens in phase 1, but the delete action happening on the record itself is still a phase 3 action. Either way the Escalation has to wait for each record to 'process' before it goes onto the next record, so delete from the escalation vs delete from a filter on the record will cause the escalation thread to still wait, so I'm not sure I agree with your statements. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe
Anyone had issues after patching 7.0.1 to patch 008?
Hi all, We patched our server, email engine and midtier to patch 008 last Saturday. Ever since, some of our Set Fields actions and menu aren't working properly. The SQL being sent to the DB by the system is adding this to the where clause: Where ((c2 = $USER$ OR c4 = $USER$)) AND ... We did not add this, Remedy is being kind enough to do it on its own. Now of course this is creating major issues and breaking many workflow. We have BMC trying to figure this out, but I was wondering if any of you ever seen this? If we replace the workflow with direct SQL, the problem disappear. ARS 7.01 now unfortunalty on patch 008 MSSQL 2005 OS:Win 2003 100% home grown apps Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Anyone had issues after patching 7.0.1 to patch 008?
The forms do not have row level access. C1 (request ID) is set to Public on both side. The one initializing the search and the one being searched on. Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 10/06/2009 12:45 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Anyone had issues after patching 7.0.1 to patch 008? ** Ah, yes...I think I saw this in 7.1 Patch 5 or 6but they finally figured out that they weren't enforcing row level permissions in some situations. If you look on the form that's having the search performed on it you will likely find that the only people that have access to field 1 are submitter and assigneeadd public to that and you will find the extra where clause pulled offbasically...before that patch they weren't ensuring that the person querying the records had access to themthey fixed it From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Tuesday, October 06, 2009 1:37 PM To: arslist@ARSLIST.ORG Subject: Anyone had issues after patching 7.0.1 to patch 008? ** Hi all, We patched our server, email engine and midtier to patch 008 last Saturday. Ever since, some of our Set Fields actions and menu aren't working properly. The SQL being sent to the DB by the system is adding this to the where clause: Where ((c2 = $USER$ OR c4 = $USER$)) AND ... We did not add this, Remedy is being kind enough to do it on its own. Now of course this is creating major issues and breaking many workflow. We have BMC trying to figure this out, but I was wondering if any of you ever seen this? If we replace the workflow with direct SQL, the problem disappear. ARS 7.01 now unfortunalty on patch 008 MSSQL 2005 OS:Win 2003 100% home grown apps Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Resolved: Anyone had issues after patching 7.0.1 to patch 008?
You are a genius I did not checked the other fields, it was on the status field, one of the searched on field. Thank you so very much, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 10/06/2009 12:45 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Anyone had issues after patching 7.0.1 to patch 008? ** Ah, yes...I think I saw this in 7.1 Patch 5 or 6but they finally figured out that they weren't enforcing row level permissions in some situations. If you look on the form that's having the search performed on it you will likely find that the only people that have access to field 1 are submitter and assigneeadd public to that and you will find the extra where clause pulled offbasically...before that patch they weren't ensuring that the person querying the records had access to themthey fixed it From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Tuesday, October 06, 2009 1:37 PM To: arslist@ARSLIST.ORG Subject: Anyone had issues after patching 7.0.1 to patch 008? ** Hi all, We patched our server, email engine and midtier to patch 008 last Saturday. Ever since, some of our Set Fields actions and menu aren't working properly. The SQL being sent to the DB by the system is adding this to the where clause: Where ((c2 = $USER$ OR c4 = $USER$)) AND ... We did not add this, Remedy is being kind enough to do it on its own. Now of course this is creating major issues and breaking many workflow. We have BMC trying to figure this out, but I was wondering if any of you ever seen this? If we replace the workflow with direct SQL, the problem disappear. ARS 7.01 now unfortunalty on patch 008 MSSQL 2005 OS:Win 2003 100% home grown apps Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Resolved: Anyone had issues after patching 7.0.1 to patch 008?
no kidding! Have to look into all 3 production servers and the QAs and Devs! Now I know what I will be doing for the next few days :o( Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 10/06/2009 01:01 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Resolved: Anyone had issues after patching 7.0.1 to patch 008? ** Took me better part of a day to figure it out when we came up against it after the patch came outended up going through our system and updating the permissions on TONS of forms :) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Tuesday, October 06, 2009 1:56 PM To: arslist@ARSLIST.ORG Subject: Resolved: Anyone had issues after patching 7.0.1 to patch 008? ** You are a genius I did not checked the other fields, it was on the status field, one of the searched on field. Thank you so very much, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 10/06/2009 12:45 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Anyone had issues after patching 7.0.1 to patch 008? ** Ah, yes...I think I saw this in 7.1 Patch 5 or 6but they finally figured out that they weren't enforcing row level permissions in some situations. If you look on the form that's having the search performed on it you will likely find that the only people that have access to field 1 are submitter and assigneeadd public to that and you will find the extra where clause pulled offbasically...before that patch they weren't ensuring that the person querying the records had access to themthey fixed it From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Tuesday, October 06, 2009 1:37 PM To: arslist@ARSLIST.ORG Subject: Anyone had issues after patching 7.0.1 to patch 008? ** Hi all, We patched our server, email engine and midtier to patch 008 last Saturday. Ever since, some of our Set Fields actions and menu aren't working properly. The SQL being sent to the DB by the system is adding this to the where clause: Where ((c2 = $USER$ OR c4 = $USER$)) AND ... We did not add this, Remedy is being kind enough to do it on its own. Now of course this is creating major issues and breaking many workflow. We have BMC trying to figure this out, but I was wondering if any of you ever seen this? If we replace the workflow with direct SQL, the problem disappear. ARS 7.01 now unfortunalty on patch 008 MSSQL 2005 OS:Win 2003 100% home grown apps Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError
That is what I told the web server team. But they are telling me that Remedy must have a memory leak because according to them the jvm size is sufficiant... Only the mid tier causes the error etc ... I looked at the known issues and I can't find nothing linked to this on the Remedy side. Hitting a wall of stubborness here :o( Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 10/05/2009 07:07 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Pascale, You need to increase your jvm size to accommodate your usage, please let us know if you don't know how to accomplish that. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Friday, October 02, 2009 3:52 PM To: arslist@ARSLIST.ORG Subject: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Hi all, We are having an issue on one of our midtier environement in production. The midtier runs on a websphere and we are now seeing websphere server hanging more and more with this error in the logs. 10/2/09 12:30:02:870 PDT] 22ef ServletWrappe E SRVE0068E: Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError Of course, the Remedy mid tier is blamed for this one. I can't find any information on what this means besides the obvious lack of memory/resources allocated to Remedy. Any clues? ARS 7.01 patch 003 WebSphere Platform 6.0 [ND 6.0.2.25 cf250801.02] Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError
Current Java Heap size: Initial Heap Size 512 MB and Maximum Heap Size 1024 No wonder! Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 10/05/2009 08:11 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** how much do they have allocated?I use over a gig of mem for our JVM without much effort, and Mid-Tier is the only thing running in ours. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, October 05, 2009 8:52 AM To: arslist@ARSLIST.ORG Subject: Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** That is what I told the web server team. But they are telling me that Remedy must have a memory leak because according to them the jvm size is sufficiant... Only the mid tier causes the error etc ... I looked at the known issues and I can't find nothing linked to this on the Remedy side. Hitting a wall of stubborness here :o( Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 10/05/2009 07:07 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Pascale, You need to increase your jvm size to accommodate your usage, please let us know if you don't know how to accomplish that. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Friday, October 02, 2009 3:52 PM To: arslist@ARSLIST.ORG Subject: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Hi all, We are having an issue on one of our midtier environement in production. The midtier runs on a websphere and we are now seeing websphere server hanging more and more with this error in the logs. 10/2/09 12:30:02:870 PDT] 22ef ServletWrappe E SRVE0068E: Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError Of course, the Remedy mid tier is blamed for this one. I can't find any information on what this means besides the obvious lack of memory/resources allocated to Remedy. Any clues? ARS 7.01 patch 003 WebSphere Platform 6.0 [ND 6.0.2.25 cf250801.02] Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError
Thanks! I sent them request to double it. Hopefully they will do it. Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 10/05/2009 09:46 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** We have ours set to min 1024, max 2048they aren't giving it enough memoryit's not that it has a leak, it's that it needs more than the max they are allocating. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, October 05, 2009 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Current Java Heap size: Initial Heap Size 512 MB and Maximum Heap Size 1024 No wonder! Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 10/05/2009 08:11 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** how much do they have allocated?I use over a gig of mem for our JVM without much effort, and Mid-Tier is the only thing running in ours. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, October 05, 2009 8:52 AM To: arslist@ARSLIST.ORG Subject: Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** That is what I told the web server team. But they are telling me that Remedy must have a memory leak because according to them the jvm size is sufficiant... Only the mid tier causes the error etc ... I looked at the known issues and I can't find nothing linked to this on the Remedy side. Hitting a wall of stubborness here :o( Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 10/05/2009 07:07 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Pascale, You need to increase your jvm size to accommodate your usage, please let us know if you don't know how to accomplish that. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Friday, October 02, 2009 3:52 PM To: arslist@ARSLIST.ORG Subject: Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError ** Hi all, We are having an issue on one of our midtier environement in production. The midtier runs on a websphere and we are now seeing websphere server hanging more and more with this error in the logs. 10/2/09 12:30:02:870 PDT] 22ef ServletWrappe E SRVE0068E: Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError Of course, the Remedy mid tier is blamed for this one. I can't find any information on what this means besides the obvious lack of memory/resources allocated to Remedy. Any clues? ARS 7.01 patch 003 WebSphere Platform 6.0 [ND 6.0.2.25 cf250801.02] Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ If you
Mid tier crashing suddenly with Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError
Hi all, We are having an issue on one of our midtier environement in production. The midtier runs on a websphere and we are now seeing websphere server hanging more and more with this error in the logs. 10/2/09 12:30:02:870 PDT] 22ef ServletWrappe E SRVE0068E: Could not invoke the service() method on servlet ApplicationServlet. Exception thrown : java.lang.OutOfMemoryError Of course, the Remedy mid tier is blamed for this one. I can't find any information on what this means besides the obvious lack of memory/resources allocated to Remedy. Any clues? ARS 7.01 patch 003 WebSphere Platform 6.0 [ND 6.0.2.25 cf250801.02] Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
JOB: Senior Developer needed for Portland Oregon
Hi all, We have an opening for the following in Portland Oregon. - Senior Developer of at least 6 years of experience in ARS Remedy. - Should have architected or developed custom built applications in remedy. - Must have experience from Remedy 7.x, SQL Server 2005, Crystal Reports - PL/SQL, stored procedures and DB2 skills are preferred - Proven Software Development Life Cycle Management, Methodologies experience - Ability to troubleshoot problems involving Remedy applications and integrated systems - Experience in custom built high transactional Mid Tier Application. - Business analytic skills are preferred - Experience in gathering and documenting business requirements for software enhancement and/or new applications development - Self Starter, good communication skills and team player Please send your resume directly to me, not to the list Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: New fields added becomes Core fields
Lyle, I have a very similar problem with 3 table fields that I am copying from one form to another. They get field ID 100, 200 and 300. This seems to be only happening with this particular form and only for those table fields and only if the field ID already exists on the target. This is not the first time we are copying table fields from one form to another, but this is the first time that I see the system assigning the request ID to those values. It usually reset them to null if the request ID already exist on the target. I was hoping not to have to recreate those table And, if I add a regular field without being copied from another form on that specific form, I get the expected regular 53687 field ID. Thank you, Pascale Boyer tayl...@ldschurch.org Sent by: arslist@ARSLIST.ORG 09/02/2009 01:22 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: New fields added becomes Core fields ** Thanks for responding, Doug. In our environment, we do not ever directly update the database, so I don’t think this is what happened here. It appears to have changed just as a result of modifying the form. Now, I did manually enter field IDs for many of the fields as I was adding them to the forms (to make them match custom fields on other forms as well as ITSM fields that I was pulling data from). Additionally, I copied and pasted some fields from other forms (such as the Company field from HPD:Help Desk). Could either of those have reset the nextFieldID counter to a higher value? Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mueller, Doug Sent: Wednesday, September 02, 2009 1:42 PM To: arslist@ARSLIST.ORG Subject: Re: New fields added becomes Core fields ** Lyle, If I had to guess. Someone wanted to reset the nextID value -- the ID for the entry ID -- and instead of resetting the nextID column, they reset the nextFieldID column -- the number to start at when looking for the next available field ID that is not used for auto assignment of field IDs. A good example of why to be VERY VERY VERY careful when making direct changes to the data dictionary. Make sure you are updating what you really are supposed to be and not something that looks close. I cannot gaurantee that this is what happened, but I do suspect that this is what happened. The names are similar. If you are not aware that there are two different columns, it is easy to pick the wrong one to update. Since the nextFieldID was added later to the table, it is likely the last column in the table so it is easy to see that one first. Just a possibility (and a useful reminder to be careful in general regardless), Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Wednesday, September 02, 2009 12:33 PM To: arslist@ARSLIST.ORG Subject: Re: New fields added becomes Core fields ** So, what would cause it to change the next field ID to another range of numbers. For example, I recently created a new display only form and started adding fields to it with the same field ID as on other forms, and pretty soon, it was automatically assigning new field ID just above the fields I added. Thing is, I created a few related forms that shared field IDs across them, and, if I recall correctly, not all the forms started auto assigning new IDs in the upper range, so I’m wonder what triggers the change. Does that make sense? Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Wednesday, September 02, 2009 1:01 PM To: arslist@ARSLIST.ORG Subject: AW: New fields added becomes Core fields ** if you create a new form nextfieldid is initially set to 536870912, regardless if you create a field with a manually given fieldid or not. Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Lyle Taylor Gesendet: Mittwoch, 2. September 2009 20:47 An: arslist@ARSLIST.ORG Betreff: Re: New fields added becomes Core fields ** What sets the initial nexfieldid for a given form? For example, if I create a new form and add a new field and manually set the ID to X (and it’s not in the reserved range and higher than any other field on the form), will that plus one become the next field ID? Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Wednesday, September 02, 2009 12:31 PM To: arslist@ARSLIST.ORG Subject: AW: New fields added becomes Core fields ** Kali, with the following sql statement you can set nextfieldid to a safe number. UPDATE arschema SET nextfieldid = (SELECT MAX(fieldid) FROM field WHERE field.schemaid =arschema.schemaid) + 1 where name = 'Name of your form' After that you must restart your arserver. Kind
web services problems
Hi all, We have some web services that we are publishing. The operation used is a opGetList. If we run these web services with SoapUI we do see the information being returned properly. If we consume the WSDL through a JAVA application (outside Remedy) they are unable to get the data. Instead they get a Java error (array store exception). It looks like the document is being repeated N times but with no values. On the mid tier, I do see they call being made and the values (document) being prepared and all looks fine. We are unable to find the cause. In the WSDL the MaxOccurs is set to unbounded (tried also 1) still not working. The elements are not set directly under the Root portion. We did create an element called getListValueOut where the output elements are found and mapped to the form. Anyone has an idea what could be the issue? Where we should look. We have looked at all the options/examples found in the manuals. Nothing seems to be working. Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
FIXED: web services problems
Thanks Frederick, The WSDL that the Java application was calling had an extra layer. The Java Developer decided to use his own structure... I adapted to his and we are back in business for now Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-6569 frederick.w.gro...@xo.com Sent by: arslist@ARSLIST.ORG 07/23/2009 03:24 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: web services problems Doing some searching I came across this note in a Server patch readme file Release 7.0.01 patch 004 contains fixes for web services that require several components to be upgraded simultaneously. To use web services, the following components must all be upgraded to release 7.0.01 patch 004 or higher, or must all remain at release 7.0.01 patch 003 or below: Look at your output XML (from the Mid-Tier logs) and see if it has the namespace prefix on the attributes (or is it missing on some of them) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Thursday, July 23, 2009 4:55 PM To: arslist@ARSLIST.ORG Subject: Re: web services problems Sorry about that ... ARS 7.01 patch 3 Windows XP SQL 2005 Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Thursday, July 23, 2009 4:50 PM To: arslist@ARSLIST.ORG Subject: Re: web services problems Which Remedy version? I seem to remember something about some versions not returning the namespace correctly for the attributes. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Thursday, July 23, 2009 4:25 PM To: arslist@ARSLIST.ORG Subject: web services problems Hi all, We have some web services that we are publishing. The operation used is a opGetList. If we run these web services with SoapUI we do see the information being returned properly. If we consume the WSDL through a JAVA application (outside Remedy) they are unable to get the data. Instead they get a Java error (array store exception). It looks like the document is being repeated N times but with no values. On the mid tier, I do see they call being made and the values (document) being prepared and all looks fine. We are unable to find the cause. In the WSDL the MaxOccurs is set to unbounded (tried also 1) still not working. The elements are not set directly under the Root portion. We did create an element called getListValueOut where the output elements are found and mapped to the form. Anyone has an idea what could be the issue? Where we should look. We have looked at all the options/examples found in the manuals. Nothing seems to be working. Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
API Call not being made: Almost Resolved
We were experiencing several problems coming from out side Remedy. But we still are seeing some errors and getting a stack dump. But if we move our users to patch 008 instead of patch 001, the error does go away. BMC is trying to understand what patch 008 is fixing. Thank you all for the suggestions, those were tremendously helpful to pin-point the different issues. And we are now on the road to recovery Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-8712 frederick.w.gro...@xo.com Sent by: arslist@ARSLIST.ORG 05/18/2009 01:51 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: API Call not being made One thing to remember is that the act of Remedy consuming a web service does not need or use a web server. Remedy consumes web services through the webservice plugin on the server. The only time Remedy needs the Mid-Tier is when something is consuming a Remedy made web service (or a user is accessing a Remedy server through the Mid-Tier). Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, May 18, 2009 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: API Call not being made We've been having issues with this particular webservices for the past few weeks. It started when the web team changed the web server. But of course it has nothing to do with it :o( It must be a Remedy issue, never a web service issue Sounds familiar? It started with the plug-in failure which was due to the time-out being too low. Once we increased the time out , we got the webservice exception error. Then, the web server team did some tweaking at the OS level (a Unix issue they said) and the error disappeared. Instead, this new arerr 92 appeared. Our DB was running with only 200Mb of memory available, so we installed more (2 Gb more) this weekend. Still not working. Then you guys asked about the plug-in so I launched a trace and voila! the time-out on the web service was there again... Awaiting more investigation on the web server team. Any help still greatly appreciated! Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-8712 -Original Message- Sent by: arslist@ARSLIST.ORG 05/18/2009 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: API Call not being made Pascale, How long did it take your SoapUI to timeout, and what is your plugin timeout configured to if not the default 40? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, May 18, 2009 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: API Call not being made Pascale, That should be an ARS BUG in my opinion. At the very least the server should note (AKA: Log) that it gave up due to a timeout. Which implies that the CE that spawned the WebService (Er... AR Filter plugin call) needs to show up in the logs too. It may be a reasonable behaviour for ARS to timeout. But it is very important that it not do something without telling us what it is doing. (Well, when the logs are turned on at least. :) ) I strongly suggest that you NOT let BMC off the hook on this part of your problems. You spent how much time trying to figure it out? Several other customers (via ARSList) spent time thinking and/or testing. Because the AR Server did not tell you that an error happened and that it took an action due to that error condition. And I would bet that you are not the first person to have this kind of problem either. This fault cost BMC customers a lot. It should be fixed before it costs more customers even more money. JMO. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. -Original Message- On Mon, May 18, 2009 at 3:13 PM, pascale.bo...@daimler.com wrote: ** I was able to reproduce the time-out totally outside remedy using SoapUI. So it is still a webservice issue. It looks like the set field on the webservice call fails because of the webservice timing out and the API call CE doesn't get logged since it failed. Not sure it is supposed to behave that way, but it seems to be what we are experiencing. Thanks all for the guidance. Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-8712 Sent by: arslist@ARSLIST.ORG 05/18/2009 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: API Call not being made Anything in the Plugin Logs on the server? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, May 18, 2009 11:41 AM To: arslist@ARSLIST.ORG Subject: API Call not being made Hi all
API Call not being made: Almost Resolved
This is the error (crash) that goes away with the patch008. Anyone have an idea what this is? Still no real answers from BMC. But they are working on it... Thu May 21 10:45:36 2009 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu May 21 10:45:36 2009 Timestamp: Thu May 21 2009 10:45:36.7180 Thread Id: 3404 Version: 7.0.01 patch 003 200705212328 May 22 2007 02:43:21 ServerName: REMSERVER Database: SQL -- SQL Server Hardware: Intel Pentium OS: Windows NT 5.2 RPC Id: 2553287 RPC Call: 3 (CE) RPC Queue: 390620 Client: User lthomas from Remedy User (protocol 12) at IP address xxx.xxx.xxx.xxx Form: SHR:VIPSStart Logging On: Code: c005 Operation: read Access Addr: 079DD248 Stack Begin: Addr: 00662EA0 Addr: 005A5F14 Stack End Thu May 21 10:45:36 2009 390620 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu May 21 10:45:36 2009 0xc005 Thu May 21 10:45:36 2009 390620 : AR System server terminated -- fatal error encountered (ARNOTE 21) Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-8712 frederick.w.gro...@xo.com Sent by: arslist@ARSLIST.ORG 05/18/2009 01:51 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: API Call not being made One thing to remember is that the act of Remedy consuming a web service does not need or use a web server. Remedy consumes web services through the webservice plugin on the server. The only time Remedy needs the Mid-Tier is when something is consuming a Remedy made web service (or a user is accessing a Remedy server through the Mid-Tier). Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, May 18, 2009 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: API Call not being made We've been having issues with this particular webservices for the past few weeks. It started when the web team changed the web server. But of course it has nothing to do with it :o( It must be a Remedy issue, never a web service issue Sounds familiar? It started with the plug-in failure which was due to the time-out being too low. Once we increased the time out , we got the webservice exception error. Then, the web server team did some tweaking at the OS level (a Unix issue they said) and the error disappeared. Instead, this new arerr 92 appeared. Our DB was running with only 200Mb of memory available, so we installed more (2 Gb more) this weekend. Still not working. Then you guys asked about the plug-in so I launched a trace and voila! the time-out on the web service was there again... Awaiting more investigation on the web server team. Any help still greatly appreciated! Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-8712 -Original Message- Sent by: arslist@ARSLIST.ORG 05/18/2009 12:59 PM To: arslist@ARSLIST.ORG Subject: Re: API Call not being made Pascale, How long did it take your SoapUI to timeout, and what is your plugin timeout configured to if not the default 40? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, May 18, 2009 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: API Call not being made Pascale, That should be an ARS BUG in my opinion. At the very least the server should note (AKA: Log) that it gave up due to a timeout. Which implies that the CE that spawned the WebService (Er... AR Filter plugin call) needs to show up in the logs too. It may be a reasonable behaviour for ARS to timeout. But it is very important that it not do something without telling us what it is doing. (Well, when the logs are turned on at least. :) ) I strongly suggest that you NOT let BMC off the hook on this part of your problems. You spent how much time trying to figure it out? Several other customers (via ARSList) spent time thinking and/or testing. Because the AR Server did not tell you that an error happened and that it took an action due to that error condition. And I would bet that you are not the first person to have this kind of problem either. This fault cost BMC customers a lot. It should be fixed before it costs more customers even more money. JMO. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. -Original Message- On Mon, May 18, 2009 at 3:13 PM, pascale.bo...@daimler.com wrote: ** I was able to reproduce the time-out totally outside remedy using SoapUI. So it is still a webservice issue. It looks like the set field on the webservice
API Call not being made
Hi all, Hope someone has a clue about this one... We are experiencing a sudden breakage on our production server. And as usual, no one did anything, nothing was changed by no one on the system, the server, the OS or the DB or the DB server... But this is what is going on. We have a basic workflow that does the following: Active link execute on Return on field Action: push field to from B Filter on form B Execute on Submit Consume web services. The results: arerr 92 time-out at the database ... server busy ... etc This is not happening once in a while, but constantly now. I ran the API, SQL and Filter logs If I compare the logs of working and not working with the exact same value being used, this is what I get: I see the AL being launched the push field started then nothing, not even the API CE being made. The system seems to go dead (timing out after 2 minutes) and returning the error 92. This is only happening on workflow pushing data to form B. The DBA checked the integrity of the tables (T, B H) and says that everything is fine there nothing. This is a tiny table of barely 2000 records. Since the DB itself was running low on memory (200Mb), we added 2 Gb this weekend. Still not working. Any one has a clue on where to look now? we are on AR 7.0.1 patch 003 WIN XP server MSSQL2005 DB on a WIN XP server Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-8712 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: API Call not being made
I did turn on the server logs too. Still nothing being capture on the failure. BMC is also trying to figure this one out. But this is impacting our entire Helpdesk and we need all the help we can get Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-8712 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 05/18/2009 10:02 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: API Call not being made ** Due to the fact that the client is timing out, it's never updating its logs...so to capture what's happening on this one you will need to turn on server logging to capture what's happening. Something on the server is taking more than the client (hard coded) 2 min timeoutso when you turn on server logging and perform the same action you should be able to see a bit more what's happening, and hopefully capture something in the logs that will lead you a bit further down the road. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, May 18, 2009 10:41 AM To: arslist@ARSLIST.ORG Subject: API Call not being made ** Hi all, Hope someone has a clue about this one... We are experiencing a sudden breakage on our production server. And as usual, no one did anything, nothing was changed by no one on the system, the server, the OS or the DB or the DB server... But this is what is going on. We have a basic workflow that does the following: Active link execute on Return on field Action: push field to from B Filter on form B Execute on Submit Consume web services. The results: arerr 92 time-out at the database ... server busy ... etc This is not happening once in a while, but constantly now. I ran the API, SQL and Filter logs If I compare the logs of working and not working with the exact same value being used, this is what I get: I see the AL being launched the push field started then nothing, not even the API CE being made. The system seems to go dead (timing out after 2 minutes) and returning the error 92. This is only happening on workflow pushing data to form B. The DBA checked the integrity of the tables (T, B H) and says that everything is fine there nothing. This is a tiny table of barely 2000 records. Since the DB itself was running low on memory (200Mb), we added 2 Gb this weekend. Still not working. Any one has a clue on where to look now? we are on AR 7.0.1 patch 003 WIN XP server MSSQL2005 DB on a WIN XP server Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-8712 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: API Call not being made
I was able to reproduce the time-out totally outside remedy using SoapUI. So it is still a webservice issue. It looks like the set field on the webservice call fails because of the webservice timing out and the API call CE doesn't get logged since it failed. Not sure it is supposed to behave that way, but it seems to be what we are experiencing. Thanks all for the guidance. Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-8712 frederick.w.gro...@xo.com Sent by: arslist@ARSLIST.ORG 05/18/2009 10:33 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: API Call not being made ** Anything in the Plugin Logs on the server? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, May 18, 2009 11:41 AM To: arslist@ARSLIST.ORG Subject: API Call not being made ** Hi all, Hope someone has a clue about this one... We are experiencing a sudden breakage on our production server. And as usual, no one did anything, nothing was changed by no one on the system, the server, the OS or the DB or the DB server... But this is what is going on. We have a basic workflow that does the following: Active link execute on Return on field Action: push field to from B Filter on form B Execute on Submit Consume web services. The results: arerr 92 time-out at the database ... server busy ... etc This is not happening once in a while, but constantly now. I ran the API, SQL and Filter logs If I compare the logs of working and not working with the exact same value being used, this is what I get: I see the AL being launched the push field started then nothing, not even the API CE being made. The system seems to go dead (timing out after 2 minutes) and returning the error 92. This is only happening on workflow pushing data to form B. The DBA checked the integrity of the tables (T, B H) and says that everything is fine there nothing. This is a tiny table of barely 2000 records. Since the DB itself was running low on memory (200Mb), we added 2 Gb this weekend. Still not working. Any one has a clue on where to look now? we are on AR 7.0.1 patch 003 WIN XP server MSSQL2005 DB on a WIN XP server Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-8712 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: API Call not being made
We've been having issues with this particular webservices for the past few weeks. It started when the web team changed the web server. But of course it has nothing to do with it :o( It must be a Remedy issue, never a web service issue Sounds familiar? It started with the plug-in failure which was due to the time-out being to low. Once we increased the time out , we got the webservice exception error. Then, the web server team did some tweaking at the OS level (a Unix issue they said) and the error disappeared. Instead, this new arerr 92 appeared. Our DB was running with only 200Mb of memory available, so we installed more (2 Gb more) this weekend. Still not working. Then you guys asked about the plug-in so I launched a trace and voila! the time-out on the web service was there again... Awaiting more investigation on the web server team. Any help still greatly appreciated! Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-8712 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 05/18/2009 12:59 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: API Call not being made Pascale, How long did it take your SoapUI to timeout, and what is your plugin timeout configured to if not the default 40? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, May 18, 2009 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: API Call not being made Pascale, That should be an ARS BUG in my opinion. At the very least the server should note (AKA: Log) that it gave up due to a timeout. Which implies that the CE that spawned the WebService (Er... AR Filter plugin call) needs to show up in the logs too. It may be a reasonable behaviour for ARS to timeout. But it is very important that it not do something without telling us what it is doing. (Well, when the logs are turned on at least. :) ) I strongly suggest that you NOT let BMC off the hook on this part of your problems. You spent how much time trying to figure it out? Several other customers (via ARSList) spent time thinking and/or testing. Because the AR Server did not tell you that an error happened and that it took an action due to that error condition. And I would bet that you are not the first person to have this kind of problem either. This fault cost BMC customers a lot. It should be fixed before it costs more customers even more money. JMO. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, May 18, 2009 at 3:13 PM, pascale.bo...@daimler.com wrote: ** I was able to reproduce the time-out totally outside remedy using SoapUI. So it is still a webservice issue. It looks like the set field on the webservice call fails because of the webservice timing out and the API call CE doesn't get logged since it failed. Not sure it is supposed to behave that way, but it seems to be what we are experiencing. Thanks all for the guidance. Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-8712 frederick.w.gro...@xo.com Sent by: arslist@ARSLIST.ORG 05/18/2009 10:33 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: API Call not being made ** Anything in the Plugin Logs on the server? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, May 18, 2009 11:41 AM To: arslist@ARSLIST.ORG Subject: API Call not being made ** Hi all, Hope someone has a clue about this one... We are experiencing a sudden breakage on our production server. And as usual, no one did anything, nothing was changed by no one on the system, the server, the OS or the DB or the DB server... But this is what is going on. We have a basic workflow that does the following: Active link execute on Return on field Action: push field to from B Filter on form B Execute on Submit Consume web services. The results: arerr 92 time-out at the database ... server busy ... etc This is not happening once in a while, but constantly now. I ran the API, SQL and Filter logs If I compare the logs of working and not working with the exact same value being used, this is what I get: I see the AL being launched the push field started then nothing, not even the API CE being made. The system seems to go dead (timing out after 2 minutes) and returning the error 92. This is only happening on workflow pushing data to form B. The DBA checked the integrity of the tables (T, B H) and says that everything is fine there nothing. This is a tiny table of barely 2000 records. Since the DB itself was running low on memory (200Mb), we added 2 Gb
Re: API Call not being made
We increased the Filter API RPC time-out, the Filter-API-Timeout and the Server-Plugin-Default-Timeout That cleared the plug-in failure error. Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-8712 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 05/18/2009 01:33 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: API Call not being made ** I asked about how long your timeout was for the plugin server because I have not had an instance of the plugin server timing out and not logging that timeout...but I can warn you, the timeout between Remedy and the server (2 min's) is not configurable...so even if you increase your plugin timeout...if the server doesn't respond to the client (Mid-Tier/User) within that 2 min window, then you will have a timeout situation occur no matter. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, May 18, 2009 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: API Call not being made ** We've been having issues with this particular webservices for the past few weeks. It started when the web team changed the web server. But of course it has nothing to do with it :o( It must be a Remedy issue, never a web service issue Sounds familiar? It started with the plug-in failure which was due to the time-out being to low. Once we increased the time out , we got the webservice exception error. Then, the web server team did some tweaking at the OS level (a Unix issue they said) and the error disappeared. Instead, this new arerr 92 appeared. Our DB was running with only 200Mb of memory available, so we installed more (2 Gb more) this weekend. Still not working. Then you guys asked about the plug-in so I launched a trace and voila! the time-out on the web service was there again... Awaiting more investigation on the web server team. Any help still greatly appreciated! Thank you, Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-8712 lj.longw...@gmail.com Sent by: arslist@ARSLIST.ORG 05/18/2009 12:59 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: API Call not being made Pascale, How long did it take your SoapUI to timeout, and what is your plugin timeout configured to if not the default 40? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, May 18, 2009 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: API Call not being made Pascale, That should be an ARS BUG in my opinion. At the very least the server should note (AKA: Log) that it gave up due to a timeout. Which implies that the CE that spawned the WebService (Er... AR Filter plugin call) needs to show up in the logs too. It may be a reasonable behaviour for ARS to timeout. But it is very important that it not do something without telling us what it is doing. (Well, when the logs are turned on at least. :) ) I strongly suggest that you NOT let BMC off the hook on this part of your problems. You spent how much time trying to figure it out? Several other customers (via ARSList) spent time thinking and/or testing. Because the AR Server did not tell you that an error happened and that it took an action due to that error condition. And I would bet that you are not the first person to have this kind of problem either. This fault cost BMC customers a lot. It should be fixed before it costs more customers even more money. JMO. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, May 18, 2009 at 3:13 PM, pascale.bo...@daimler.com wrote: ** I was able to reproduce the time-out totally outside remedy using SoapUI. So it is still a webservice issue. It looks like the set field on the webservice call fails because of the webservice timing out and the API call CE doesn't get logged since it failed. Not sure it is supposed to behave that way, but it seems to be what we are experiencing. Thanks all for the guidance. Pascale Boyer Remedy Developer Daimler Trucks North America MP9 Portland, OR 503-745-8712 frederick.w.gro...@xo.com Sent by: arslist@ARSLIST.ORG 05/18/2009 10:33 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: API Call not being made ** Anything in the Plugin Logs on the server? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Monday, May 18, 2009 11:41 AM To: arslist@ARSLIST.ORG Subject: API Call not being made ** Hi all, Hope someone has a clue about this one... We are experiencing a sudden breakage on our production server
updating cacerts for SSL connection with Lotus Notes
Hi all, We are currently on an Exchange mail server. We are moving to Lotus Notes. This change has been a real challenge (or nightmare). To top it off, this is a SSL connection. We did create the mailbox configuration with the SSL set to yes. But of course nothing is working since we did not update the cacerts file with the appropriate certificate. We are trying to get some information on how to do this with BMC but they keep referring us to the email engine installation guide which in return only has information about MS Exchange. It also says to use keytool that comes with java to import the certificate. Great! Found it... But we can't figure out how to use it. Is it the Lotus notes client certificate that is found on the client in C:\Program Files\notes\jvm\lib\security? or the application itself? Where do I get this? I am working with the lotus notes team which has no clue what I'm talking about. Can anyone guide us? How do I update/modify the cacerts file found in the java path? thanks for any help! ARS 7.01 patch 008 Win 2003 sp2 MS SQL 2005 Pascale Boyer Daimler Trucks North America Portland, OR 503-745-8712 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
mid-tier not starting up after re-installed
) at java.lang.reflect.Method.invoke(Method.java:324) at com.ibm.ws.management.connector.soap.SOAPConnector.invoke(SOAPConnector.java:358) at com.ibm.ws.management.connector.soap.SOAPConnector.service(SOAPConnector.java:211) at com.ibm.ws.management.connector.soap.SOAPConnection.handleRequest(SOAPConnection.java:55) at com.ibm.ws.http.HttpConnection.readAndHandleRequest(HttpConnection.java:680) at com.ibm.ws.http.HttpConnection.run(HttpConnection.java:484) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1475) [3/25/09 11:03:59:087 PDT] 003f ServletWrappe A SRVE0242I: [MidTier_war] [/owlarsys] [SetupServlet]: Initialization successful. [3/25/09 11:04:00:549 PDT] 003f ServletWrappe A SRVE0242I: [MidTier_war] [/owlarsys] [AdminServlet]: Initialization successful. [3/25/09 11:04:00:557 PDT] 003f WebAppE Error occured while initializing filters. Check error logs for details [3/25/09 11:04:00:605 PDT] 003f VirtualHost I SRVE0250I: Web Module Remedy AR System has been bound to default_host[*:9080,*:80,*:9443,*:8080,*:9081,*:48528,*:48529,*:9082,*:8080]. [3/25/09 11:04:00:630 PDT] 003f ApplicationMg A WSVR0221I: Application started: MidTier_war Pascale Boyer 503-745-2159 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Need some guidance for moving from drive C to D - correction
Sorry about this, Finally got some information about the versions. We have ITSM4 installed (Asset, Change and HPD being 4.0), but the SLA is version 5.0 Pascale Boyer 503-745-2159 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Email Engine Service question
Andrew, I had to do this to fix some emailengine issues. But we are on a Window box... So if you are on one too this is how I did it: Edit EmailStart.bat to show the new java path Edit the registry Hkey_Local_Machine/System/currentcontrolset/services/BMC email engine/parameters edit the path of the JVM librairy to the new path Pascale Boyer 503-745-2159 andrewfrem...@gmail.com Sent by: arslist@ARSLIST.ORG 02/20/2009 10:22 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Email Engine Service question ** Hi, Our email services has stopped, and we couldn't restart it with the following error: The BMC Remedy Email Engine service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alert service. We found out that the IT group removed the java jre1.5.0_10 from the box, and installed a newer java version jre6. For some ridiculous reasons, IT group does not now allow us to reinstalled jre1.5.0_10 This is the version we have on the server when the email installed and it work fine. Is there a way to re-config or point the Remedy Email Engine to use the new java version without reinstall the Email? Thanks, Andrew __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Email engine not starting : Faulting application java.exe, version 5.0.120.4, faulting module unknown, version 0.0.0.0, fault address 0x00000000.
Hi everyone, Not being a Java guru at all... I need your help with the Email Engine We have had several tickets open with BMC regarding this issue. It has been going on for over 1 year. But since it is only the QA server not much effort was put into resolving this until now. This is the situation: We have a WIN 2003 server (sp2) with 3 instances of ARS version 7.01 patch 003 (DB on remote server = MSSQL 2005) Each instance is installed in its own little folder and all 3 systems are as stable as possible under Remedy's world All 3 instances points to the same path for the Java. We are using Java jre1.5.0_12 For 2 of the instances, the email engine works fine, without any problems. But for the third one, we just can't get it to start I put it in the debug mode: At first I was getting the following message: ** # # An unexpected error has been detected by HotSpot Virtual Machine: # # EXCEPTION_ACCESS_VIOLATION (0xc005) at pc=0x04971710, pid=7508, tid=9412 # # Java VM: Java HotSpot(TM) Client VM (1.5.0_12-b04 mixed mode, sharing) # Problematic frame: # C [arjni70.dll+0x31710] # * I noticed that some files were missing so I reinstalled the email engine. Same problem So I contacted BMC to get the patch 008 email engine installer , and again, got the exact same error message. Then I figured that may be the server needed a little kick and had it rebooted... Now I do not see that error message anymore... The email engine just stops A window pop-up and I get this message in the event viewer: Faulting application java.exe, version 5.0.120.4, faulting module unknown, version 0.0.0.0, fault address 0x01090111. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Any one has a clue? Thank you for any help! Pascale Boyer 503-745-2159 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. image/gif
Re: Email engine not starting : Faulting application java.exe, version 5.0.120.4, faulting module unknown, version 0.0.0.0, fault address 0x00000000.
Hi Fred, All 3 instances are set to RMI = 1100 But when I try to start the email engine, none of them are started. I make sure to shutdown all the services first. So only one email engine is started on the QA server. What is even stranger is that we have the same setup for our dev server, and all 3 email engines are working fine at the same time. Pascale Boyer 503-745-2159 frederick.w.gro...@xo.com Sent by: arslist@ARSLIST.ORG 02/11/2009 01:52 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Email engine not starting : Faulting application java.exe, version 5.0.120.4, faulting module unknown, version 0.0.0.0, fault address 0x. ** Out of curiosity, what do you have for your RMI port for that instance (It is listed in the EmailDaemon.properties file)? I’m not sure on Windows but on Unix each copy of the Email Engine must use its own RMI Port (Think of it like a TCP port). On my dev server I have 6 instances of ARS (each with its own Email Engine) running. It could be that the java is trying to grab that port and the port is already being used by something else. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Wednesday, February 11, 2009 3:02 PM To: arslist@ARSLIST.ORG Subject: Email engine not starting : Faulting application java.exe, version 5.0.120.4, faulting module unknown, version 0.0.0.0, fault address 0x. Hi everyone, Not being a Java guru at all... I need your help with the Email Engine We have had several tickets open with BMC regarding this issue. It has been going on for over 1 year. But since it is only the QA server not much effort was put into resolving this until now. This is the situation: We have a WIN 2003 server (sp2) with 3 instances of ARS version 7.01 patch 003 (DB on remote server = MSSQL 2005) Each instance is installed in its own little folder and all 3 systems are as stable as possible under Remedy's world All 3 instances points to the same path for the Java. We are using Java jre1.5.0_12 For 2 of the instances, the email engine works fine, without any problems. But for the third one, we just can't get it to start I put it in the debug mode: At first I was getting the following message: ** # # An unexpected error has been detected by HotSpot Virtual Machine: # # EXCEPTION_ACCESS_VIOLATION (0xc005) at pc=0x04971710, pid=7508, tid=9412 # # Java VM: Java HotSpot(TM) Client VM (1.5.0_12-b04 mixed mode, sharing) # Problematic frame: # C [arjni70.dll+0x31710] # * I noticed that some files were missing so I reinstalled the email engine. Same problem So I contacted BMC to get the patch 008 email engine installer , and again, got the exact same error message. Then I figured that may be the server needed a little kick and had it rebooted... Now I do not see that error message anymore... The email engine just stops A window pop-up and I get this message in the event viewer: Faulting application java.exe, version 5.0.120.4, faulting module unknown, version 0.0.0.0, fault address 0x01090111. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Any one has a clue? Thank you for any help! Pascale Boyer 503-745-2159 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. image/gif
Problem with 'arxmlutil70.dll' will installing ARS patch 9
Hi all, I am having problems installing the patch 009 on our server. We are not doing an install ... just replacing the files. One of the files that need to be replaced is arxmlutil70.dll. The ARS services are stopped. When I tried to copy the new 'arxmlutil70.dll' it gives me the error that the file is in used by another user or application. Any clue? There is nothing in the Read me file of patch 009 regarding this and I cannot download any of the previous read-me file (some firewall issue) ARS 7.01 patch 003 Windows MSSQL 2005 Thanks Pascale Boyer 503-745-2159 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problem with 'arxmlutil70.dll' will installing ARS patch 9
The mid-tier is on another server Pascale Boyer 503-745-2159 jshy...@columnit.com Sent by: arslist@ARSLIST.ORG 12/11/2008 01:12 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Problem with 'arxmlutil70.dll' will installing ARS patch 9 ** Is the mid-tier stopped too? --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Thursday, December 11, 2008 3:10 PM To: arslist@ARSLIST.ORG Subject: Problem with 'arxmlutil70.dll' will installing ARS patch 9 ** Hi all, I am having problems installing the patch 009 on our server. We are not doing an install ... just replacing the files. One of the files that need to be replaced is arxmlutil70.dll. The ARS services are stopped. When I tried to copy the new 'arxmlutil70.dll' it gives me the error that the file is in used by another user or application. Any clue? There is nothing in the Read me file of patch 009 regarding this and I cannot download any of the previous read-me file (some firewall issue) ARS 7.01 patch 003 Windows MSSQL 2005 Thanks Pascale Boyer 503-745-2159 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problem with 'arxmlutil70.dll' will installing ARS patch 9
Simple. I can't access the FTP site from here (blocked by the firewall) and I do not have the installer. Only the files were downloaded. All went fine until I tried to replace 'arxmlutil70.dll'. Pascale Boyer 503-745-2159 kevin.beg...@lmco.com Sent by: arslist@ARSLIST.ORG 12/11/2008 01:18 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Problem with 'arxmlutil70.dll' will installing ARS patch 9 ** Any reason why you are not just using the installer? Kevin Begosh, RSP From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Thursday, December 11, 2008 4:10 PM To: arslist@ARSLIST.ORG Subject: Problem with 'arxmlutil70.dll' will installing ARS patch 9 ** Hi all, I am having problems installing the patch 009 on our server. We are not doing an install ... just replacing the files. One of the files that need to be replaced is arxmlutil70.dll. The ARS services are stopped. When I tried to copy the new 'arxmlutil70.dll' it gives me the error that the file is in used by another user or application. Any clue? There is nothing in the Read me file of patch 009 regarding this and I cannot download any of the previous read-me file (some firewall issue) ARS 7.01 patch 003 Windows MSSQL 2005 Thanks Pascale Boyer 503-745-2159 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problem with 'arxmlutil70.dll' will installing ARS patch 9
We are thinking that it might be a java process we are running that is connecting to the arserver. Will try that one another time. Thanks for the help Pascale Boyer 503-745-2159 jshy...@columnit.com Sent by: arslist@ARSLIST.ORG 12/11/2008 01:52 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Problem with 'arxmlutil70.dll' will installing ARS patch 9 ** I’d still shut it down. From the name of the file I’m guessing it might have something to do with web services. It could have opened a connection and the network stack could be keeping that dll open Another option is to download process explorer and run it on the server (it doesn’t require an install) and search for what is using that file and kill the handle. You can get process explorer from Microsoft’s site as it is a former sysinternals utility. http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx J.T. Shyman Column Technologies From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Thursday, December 11, 2008 3:14 PM To: arslist@ARSLIST.ORG Subject: Re: Problem with 'arxmlutil70.dll' will installing ARS patch 9 ** The mid-tier is on another server Pascale Boyer 503-745-2159 jshy...@columnit.com Sent by: arslist@ARSLIST.ORG 12/11/2008 01:12 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Problem with 'arxmlutil70.dll' will installing ARS patch 9 ** Is the mid-tier stopped too? --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com Sent: Thursday, December 11, 2008 3:10 PM To: arslist@ARSLIST.ORG Subject: Problem with 'arxmlutil70.dll' will installing ARS patch 9 ** Hi all, I am having problems installing the patch 009 on our server. We are not doing an install ... just replacing the files. One of the files that need to be replaced is arxmlutil70.dll. The ARS services are stopped. When I tried to copy the new 'arxmlutil70.dll' it gives me the error that the file is in used by another user or application. Any clue? There is nothing in the Read me file of patch 009 regarding this and I cannot download any of the previous read-me file (some firewall issue) ARS 7.01 patch 003 Windows MSSQL 2005 Thanks Pascale Boyer 503-745-2159 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation.
PERFORM-ACTION-OPEN-URL not firing on midtier
Hi all, I need help on this one. I don't understand why it is not working... I have a workflow that works fine on the native tool (User tool) but not at all on the midtier. The runprocess action is supported by the midtier. This is what I did (and it works fine with the native client): On a display only form, 1 - Set attachment field A with a document from form Test 2 - Run Process: PERFORM-ACTION-OPEN-URL new $A$ It fires perfectly well using the User tool, but not on the midtier. I put a message between action 1 and 2 to show the value of $A$ which comes out On remedy client:C:\DOCUME~1\boyerpa\LOCALS~1\Temp\Master Index.pdf On midtier: C;\Documents and Settings\boyerpa\My Documents\ARS7.01 Doc\Master Index.pdf As you can notice, on the native client, it is retrieving the document and setting it in the temp file locally. On the midtier, it seems to be trying to access the original path of where the document was when attached on form Test. What am I missing? Thanks for any help! Pascale Boyer 503-745-2159 ARS 7.01 patch 3 OS: Windows DB: SQL 2005 Midtier 7.01 Apache\tomcat 5.5 Browser: IE 6 If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Resolved: PERFORM-ACTION-OPEN-URL not firing on midtier
Fred, I retried the View field and it works!! I had to flush the midtier cache 3 times for it to work ... A big Thanks!!! Pascale Boyer 503-745-2159 [EMAIL PROTECTED] Sent by: arslist@ARSLIST.ORG 12/05/2008 01:28 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: PERFORM-ACTION-OPEN-URL not firing on midtier What about using a different Run Process Action (use $PROCESS$ in a Set Fields action to get the result). PERFORM-ACTION-OPEN-ATTACHMENT field_ID Opens an attachment from an attachment field, and returns a value of 0 (Successful). If the attachment is not opened, the command returns one of the following codes: 1: Cancelled 2: Failed This should work to open the PDF viewer in both the User Tool and Web browser in Mid-Tier I think the other way is to do a Set fields from the attachment to a View Field. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Friday, December 05, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-OPEN-URL not firing on midtier Try putting a file::\ in front of the URL, I think. You might have to dig around for the exact syntax. I'm not sure if this will fix it or not, but it seems like a familiar idea to me. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, December 05, 2008 1:47 PM To: arslist@ARSLIST.ORG Subject: PERFORM-ACTION-OPEN-URL not firing on midtier Hi all, I need help on this one. I don't understand why it is not working... I have a workflow that works fine on the native tool (User tool) but not at all on the midtier. The runprocess action is supported by the midtier. This is what I did (and it works fine with the native client): On a display only form, 1 - Set attachment field A with a document from form Test 2 - Run Process: PERFORM-ACTION-OPEN-URL new $A$ It fires perfectly well using the User tool, but not on the midtier. I put a message between action 1 and 2 to show the value of $A$ which comes out On remedy client:C:\DOCUME~1\boyerpa\LOCALS~1\Temp\Master Index.pdf On midtier: C;\Documents and Settings\boyerpa\My Documents\ARS7.01 Doc\Master Index.pdf As you can notice, on the native client, it is retrieving the document and setting it in the temp file locally. On the midtier, it seems to be trying to access the original path of where the document was when attached on form Test. What am I missing? Thanks for any help! Pascale Boyer 503-745-2159 ARS 7.01 patch 3 OS: Windows DB: SQL 2005 Midtier 7.01 Apache\tomcat 5.5 Browser: IE 6 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 2008 User World
Gary, I did too ;o) And, IMHO the best crab cake and soup was in Ocean City, MD Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K 1K6 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] Envoyé par : Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 2008-09-25 16:51 Veuillez répondre à arslist@ARSLIST.ORG A arslist@ARSLIST.ORG cc Objet Re: 2008 User World Oh, I went to remedy classes near Baltimore. Did anyone else go there and get the crab cakes with a certain unnamed instructor? Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Thursday, September 25, 2008 3:46 PM To: arslist@ARSLIST.ORG Subject: Re: 2008 User World ** The best cream of crab soup is in Maryland. Had it at several venues and no place else compares to it. Good grief, now I want to go to Baltimore! Susan 2008/9/25 Frank, Gordon M. (CMS/CTR) [EMAIL PROTECTED] ** Baltimore, MD. Inner Harbor National Aquarium Fort McHenry Fells Point Little Italy Gettysburg is an hour away World Class Restaurants everywhere Art Museums Annapolis is under an hour away Washington DC is an hour away Maryland Steamed Blue Crabs Chesapeake Bay Chesapeake Bay Oysters Philadelphia is an hour and a half away Camden Yards There are several hotels near the Convention Center. There is light rail from the airport, but the airport is only 5-10 miles from downtown. Gordon M. Frank Lockheed Martin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, September 25, 2008 1:24 PM To: arslist@ARSLIST.ORG Subject: Re: 2008 User World I've worked around in Greenbelt, MD that's not too far from Baltimore, MD.. I'm not quite sure I found too many interesting things to do there after hours except a trip to the Air and Space Museum in VA. What else is Baltimore known for? Joe - Original Message From: Frank, Gordon M. (CMS/CTR) [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, September 25, 2008 12:31:47 PM Subject: Re: 2008 User World ** How about Baltimore , MD ? www.Baltimore.org http://www.baltimore.org/ BWI is one of the big airport hubs in the country and the convention center can handle most conferences. I'd love to introduce you all to a steamed blue crab! Gordon M. Frank Lockheed Martin __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 2008 User World
KK my turn to try to sell my location What about beautiful Montreal, Quebec, Canada? We have great food, great convention centers and our $$ is back at being lower than the US ... And yes, we all speak English here too :o) Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K 1K6 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 2008 User World
Talk about a small town!! lol Warren our dollar being worth 0.96 US makes coming here cheaper for you guys! A room at 100$ CDN comes to 96$ US ... Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K 1K6 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] Warren Baltimore [EMAIL PROTECTED] Envoyé par : Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 2008-09-25 14:29 Veuillez répondre à arslist@ARSLIST.ORG A arslist@ARSLIST.ORG cc Objet Re: 2008 User World ** Bonjour Pascale! Your right about everyone of your points, and it would be a lovely venue. The only problem is and our $$ is back at being lower than the US ... . That makes it a more expensive proposition for all us destitute yanks down south! It's funny, I remember in my youth spending time in a little logging town in Quebec - The Rapides des Joachim. We called it the Swisha. Great bargood times, good times. I bet the hotel in the Swisha would love to have us. Course I don't think they could take more then 30 peoplethat might be an issue. Warren On 9/25/08, Pascale Boyer [EMAIL PROTECTED] wrote: ** KK my turn to try to sell my location What about beautiful Montreal, Quebec, Canada? We have great food, great convention centers and our $$ is back at being lower than the US ... And yes, we all speak English here too :o) Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K 1K6 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Warren R. Baltimore II Remedy Developer 206-920-8249 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OT: Anyone has deep knowledge or understanding of Connx?
Hi all, I am having some issues with the DBA that takes care of the Connx application that our ARS application use to retrieve the data from the VSAM files of our Mainframe application. I am trying to get information concerning the transformation of the Cobol copybooks into the VSAM files. Anyone has that knowledge? If so, please contact me of list since this is not really ARS related. Any help is welcome!!! Thanks Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K 1K6 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Fw : Open Position - Remedy Developer - Oklahoma City, OK
This was sent to me by this very nice recruiter. He was unable to submit it directly to the list. So I am forwarding this for him So if you are interested, please contact him...not me Thank you Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K 1K6 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] - Réacheminé par Pascale Boyer/VSI/GVL le 2008-08-27 15:44 - Britt Allen Kilgrow [EMAIL PROTECTED] 2008-08-27 15:42 A [EMAIL PROTECTED] cc Objet Open Position - Remedy Developer - Oklahoma City, OK Hello There, My name is Britt Kilgrow. I represent The Fountain Group, which is a professional services company, as a Recruiter. We are seeking qualified candidates to join our growing family of Professionals. Based on information that I was able to obtain from Monster, I wanted to email you in hopes that you may be a good fit for a Long Term Open Ended position that we are looking to fill in Oklahoma City, OK (95% Travel). We need a Remedy Developer proficient in the following: Timeframe we are looking to fill the position: ***Immediately Job Description: 95% travel, but home every month for a week Requires a minimum of an interim clearance The candidate must have Remedy ARS 7.x experience and worked in development of the ITSM 7.x suite of applications. [Our specific implementation versions/modules are listed below.] We would appreciate Air Force experience [specifically eTANG (Customized Remedy 6.3 implementation)], but will not disqualify an applicant without this experience. eTANG (Remedy 6.3 with customized modules: C4N, MSL, SEF, CKL, TTS) Remedy ARS 7.1 ITSM Modules: SLM 7.1 Incident Mgmt 7.00.3 Problem Mgmt 7.00.3 Asset Mgmt 7.00.3 Change Mgmt 7.00.3 CMDB 2.1 The position requires the candidate have a DoD Secret Clearance (interim at minimum before interviewing) and 95% travel. All development will take place in a secured area at the Prime Contractor’s facility, but the position does allow for travel home between duty stations or every 30 days. The current length of contract would be from date of hire through December 2008 at a minimum, with a possible 6 week extension into January 2009. The project is currently scheduled to complete development work in OKC, OK by October 3, travel to Hanscom AFB (Boston, MA) for 3 weeks (Installation Instruction Validation and System Testing), then travel to Langley AFB (Norfolk, VA) and/or Peterson AFB (Colorado Springs, CO) for 6 wks for system installation. [Current site readiness may require the candidate to install at Langley AFB then Peterson AFB, but the intent is to complete the installations concurrently.] Compensation: Based on Experience ***If you have any of the skills that are listed above, make sure you add them in the employment history portion of your resume, and elaborate a little on how you used them. This information betters your chances in receiving the position. We are seeking: U.S. Citizens We also offer a $250 REFERRAL FEE to any candidates you may refer to us that are hired on with The Fountain Group. If interested and available please send me an email with a Word attachment of your resume. This is a position that we are looking to fill IMMEDIATELY , so send your resume to me right away at: [EMAIL PROTECTED] ( Before submitting your resume, please note that we only look at your professional work experience in your resume. Detailed information as to your use of the applicable skill sets will only help in being given serious consideration for interviews). Britt Kilgrow The Fountain Group 10012 North Dale Mabry, Suite 211, Tampa, FL 33618 T: 813-356-0038 / C: 479-200-4100 / F: 813-963-7379 [EMAIL PROTECTED] www.TheFountainGroup.com NOTICE TO RECIPIENT: The contents of this e-mail message and any attachments are intended for the addressee(s) named in this message. This communication is intended to be and to remain confidential and may be subject to applicable client/employee and/or work product privileges. If you are not the intended recipient of this message, or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and its attachments. Do not deliver, distribute or copy this message and/or any attachments and, if you are not the intended recipient, do not disclose the contents or take any action in reliance upon the information contained in this communication or any attachments image/jpeg Remedy Position Description.doc Description: Binary data
Re: Help please - ARPlugin crashes on WebService call
Hi Joe, yes I did, and it made things even worst. From a crash once in a while, we crashed systematically each time. It seems that the problem is linked to the FIFO being full on the other system. Which make the responce to the APIFilter call too long. I will probably have to increase the time out from 60 sec to 120 secs. Not a good solution for my users ... But I don't see what else can be done Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K 1K6 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] Joe DeSouza [EMAIL PROTECTED] Envoyé par : Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 2008-08-25 16:41 Veuillez répondre à arslist@ARSLIST.ORG A arslist@ARSLIST.ORG cc Objet Re: Help please - ARPlugin crashes on WebService call ** Pascal, Have you set the Plugin-Filter-API-Threads parameter in the ar.conf file? If not I would suggest setting it.. I had a similar problem a few days ago that went away as soon as I set this parameter with a min setting of 1 and a max setting of 15.. This is what I have in my configuration file now.. Plugin-Filter-API-Threads: 1 15 You will need to restart the AR System server after you set this or at least run the arsignal -c to re read the configuration file.. Let me know if this helps.. Cheers Joe - Original Message From: Pascale Boyer [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 4:07:49 PM Subject: Help please - ARPlugin crashes on WebService call ** Hi all, We are suddenly experiencing problems with the arplugin. Everything was running smoothly for the past several weeks and now suddenly we get the message ARERR [8939] Le serveur AR System Plug-In ne répond pas. Impossible de se connecter au système pour le moment. Adressez-vous à l'administrateur AR System pour assistance. Which can be translated by the AR System Plug-in isn't responding. unable to connect to the system. Contact your AR System Administrator. I put the logs to 400 and this is all I can see: /ns1:createWorkOrderReq /soapenv:Body /soapenv:Envelope PLGN TID: 18 RPC ID: 11 Queue: ARFILTERAPI Client-RPC: 390695 /* lun août 25 2008 15:48:04.4986 */ F INE About to invoke PLGN TID: 18 RPC ID: 11 Queue: ARFILTERAPI Client-RPC: 390695 /* lun août 25 2008 15:48:09.6164 */ F INE java.net.SocketTimeoutException: Read timed out PLGN TID: 18 RPC ID: 11 Queue: ARFILTERAPI Client-RPC: 390695 /* lun août 25 2008 15:48:09.6226 */-CALL FAIL If we call the webservice outside ARS, everything works perfectly fine and quickly. I had some arplugin threads hoping that it would help ... Just more crashes... Not sure if by increasing the timeout from 60 sec to higher is an option... don't think the client will appreciate the wait. Anyone as a clue? Homegrown apps ARS 7.01 patch 004 Oracle 9i Solaris Appache /tomcat Thanks for the help Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K 1K6 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Help please - ARPlugin crashes on WebService call
I had it set to 2 6. May be it is too low? I will try to increase the threads number. Our ARSystem is Idle most of the time. Not using much resource on it. I guess we are lucky, we do have a very powerful server ;-) The problem is probably on the other system. They do have performance issues. I've asked them to do an assement on their system. I am increasing the Server-Plugin-Default -Timeout to 120 secs since I noticed that the transaction took up do 105 sec to complete on their side. But not sure it is a viable solution for the users to see the hourglass for that long. Thanks for the help tho :-) Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K 1K6 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] Joe DeSouza [EMAIL PROTECTED] Envoyé par : Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 2008-08-26 09:05 Veuillez répondre à arslist@ARSLIST.ORG A arslist@ARSLIST.ORG cc Objet Re: Help please - ARPlugin crashes on WebService call ** Sorry about that.. That setting had helped me in my case where I was having the same problem.. Are you running really low on system resources by any chance? Joe - Original Message From: Pascale Boyer [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, August 26, 2008 8:41:44 AM Subject: Re: Help please - ARPlugin crashes on WebService call ** Hi Joe, yes I did, and it made things even worst. From a crash once in a while, we crashed systematically each time. It seems that the problem is linked to the FIFO being full on the other system. Which make the responce to the APIFilter call too long. I will probably have to increase the time out from 60 sec to 120 secs. Not a good solution for my users ... But I don't see what else can be done Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K 1K6 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] Joe DeSouza [EMAIL PROTECTED] Envoyé par : Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 2008-08-25 16:41 Veuillez répondre à arslist@ARSLIST.ORG A arslist@ARSLIST.ORG cc Objet Re: Help please - ARPlugin crashes on WebService call ** Pascal, Have you set the Plugin-Filter-API-Threads parameter in the ar.conf file? If not I would suggest setting it.. I had a similar problem a few days ago that went away as soon as I set this parameter with a min setting of 1 and a max setting of 15.. This is what I have in my configuration file now.. Plugin-Filter-API-Threads: 1 15 You will need to restart the AR System server after you set this or at least run the arsignal -c to re read the configuration file.. Let me know if this helps.. Cheers Joe - Original Message From: Pascale Boyer [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 4:07:49 PM Subject: Help please - ARPlugin crashes on WebService call ** Hi all, We are suddenly experiencing problems with the arplugin. Everything was running smoothly for the past several weeks and now suddenly we get the message ARERR [8939] Le serveur AR System Plug-In ne répond pas. Impossible de se connecter au système pour le moment. Adressez-vous à l'administrateur AR System pour assistance. Which can be translated by the AR System Plug-in isn't responding. unable to connect to the system. Contact your AR System Administrator. I put the logs to 400 and this is all I can see: /ns1:createWorkOrderReq /soapenv:Body /soapenv:Envelope PLGN TID: 18 RPC ID: 11 Queue: ARFILTERAPI Client-RPC: 390695 /* lun août 25 2008 15:48:04.4986 */ F INE About to invoke PLGN TID: 18 RPC ID: 11 Queue: ARFILTERAPI Client-RPC: 390695 /* lun août 25 2008 15:48:09.6164 */ F INE java.net.SocketTimeoutException: Read timed out PLGN TID: 18 RPC ID: 11 Queue: ARFILTERAPI Client-RPC: 390695 /* lun août 25 2008 15:48:09.6226 */-CALL FAIL If we call the webservice outside ARS, everything works perfectly fine and quickly. I had some arplugin threads hoping that it would help ... Just more crashes... Not sure if by increasing the timeout from 60 sec to higher is an option... don't think the client will appreciate the wait. Anyone as a clue? Homegrown apps ARS 7.01 patch 004 Oracle 9i Solaris Appache /tomcat Thanks for the help Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K 1K6 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Help please - ARPlugin crashes on WebService call
Hi again Joe, I added the Server-Plugin-Default-Timeout to 120 secs and Plugin-Filter-API-Threads: 2 6 Only change is in the error message. From the arplugin server crashing to this new one. ARERR [9130] An exception occurred from the WebService class : ; nested exception is: java.net.SocketTimeoutException: Read timed out Any clue? Thanks for your help! Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K 1K6 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Help please - ARPlugin crashes on WebService call
Thanks Joe, I will take a look at that utility. For the logs, all I get is the read timed out error. /ns1:createWorkOrderReq /soapenv:Body /soapenv:Envelope PLGN TID: 18 RPC ID: 000230 Queue: ARFILTERAPI Client-RPC: 390695 /* lun août 25 2008 13:46:58.8623 */ FINE About to invoke PLGN TID: 18 RPC ID: 000230 Queue: ARFILTERAPI Client-RPC: 390695 /* lun août 25 2008 13:47:03.9855 */ FINE java.net.SocketTimeoutException: Read timed out PLGN TID: 18 RPC ID: 000230 Queue: ARFILTERAPI Client-RPC: 390695 /* lun août 25 2008 13:47:03.9937 */-CALL FAIL Not being a WEB guru I am a little bit lost here. But I am guessing here that the problem is located on the system we are connecting too. It is having performance issues and takes too much time to return the data. Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K 1K6 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] Joe DeSouza [EMAIL PROTECTED] Envoyé par : Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 2008-08-26 11:27 Veuillez répondre à arslist@ARSLIST.ORG A arslist@ARSLIST.ORG cc Objet Re: Help please - ARPlugin crashes on WebService call ** So it looks like your threading issue is resolved.. now it tries connecting to the web service and fails thereafter.. Could you turn on your plugin and API logs at the time you are attempting to use the web service? Maybe that might give you something to work on.. Also have you checked the web service using any external utilities? There are a bunch of free utilities that you can download and use to test your web service.. I used to use Soap Sonar which has a free version.. I just googled for it and this is the link to download it.. http://www.softpedia.com/get/Authoring-tools/Authoring-Related/SOAPSonar-Enterprise-Edition.shtml Joe - Original Message From: Pascale Boyer [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, August 26, 2008 10:49:43 AM Subject: Help please - ARPlugin crashes on WebService call ** Hi again Joe, I added the Server-Plugin-Default-Timeout to 120 secs and Plugin-Filter-API-Threads: 2 6 Only change is in the error message. From the arplugin server crashing to this new one. ARERR [9130] An exception occurred from the WebService class : ; nested exception is: java.net.SocketTimeoutException: Read timed out Any clue? Thanks for your help! Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K 1K6 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Help please - ARPlugin crashes on WebService call
Hi all, We are suddenly experiencing problems with the arplugin. Everything was running smoothly for the past several weeks and now suddenly we get the message ARERR [8939] Le serveur AR System Plug-In ne répond pas. Impossible de se connecter au système pour le moment. Adressez-vous à l'administrateur AR System pour assistance. Which can be translated by the AR System Plug-in isn't responding. unable to connect to the system. Contact your AR System Administrator. I put the logs to 400 and this is all I can see: /ns1:createWorkOrderReq /soapenv:Body /soapenv:Envelope PLGN TID: 18 RPC ID: 11 Queue: ARFILTERAPI Client-RPC: 390695 /* lun août 25 2008 15:48:04.4986 */ F INE About to invoke PLGN TID: 18 RPC ID: 11 Queue: ARFILTERAPI Client-RPC: 390695 /* lun août 25 2008 15:48:09.6164 */ F INE java.net.SocketTimeoutException: Read timed out PLGN TID: 18 RPC ID: 11 Queue: ARFILTERAPI Client-RPC: 390695 /* lun août 25 2008 15:48:09.6226 */-CALL FAIL If we call the webservice outside ARS, everything works perfectly fine and quickly. I had some arplugin threads hoping that it would help ... Just more crashes... Not sure if by increasing the timeout from 60 sec to higher is an option... don't think the client will appreciate the wait. Anyone as a clue? Homegrown apps ARS 7.01 patch 004 Oracle 9i Solaris Appache /tomcat Thanks for the help Pascale Boyer Analyste Expert Remedy Vidéotron Technologie Inc Développement produits affaires service corporatifs 800, de la Gauchetière, Ouest niveau 1, local 1130 Montréal, (Québec) H5K 1K6 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Pascale Boyer/VL/GVL est absent(e).
Je serai absent(e) du 2008-08-11 au 2008-08-18. Pour tout problème relié à Remedy, veuillez contacter le SAU 8787 Merci ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Pascale Boyer/VL/GVL est absent(e).
Je serai absent(e) du 2008-07-14 au 2008-07-21. Pour tout problème relié à Remedy, veuillez contacter le SAU 8787 Merci ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce
Well Gary, I live in such a place. We get -31F in the winter and it was above 103F yesterday You need to love extrems to be able to live here ;o) Pascale Boyer Analyste Remedy Expert Vidéotron Technologie Inc Développement produits affaires service corporatifs 300, avenue Viger Est - 5e étage Est Montréal (Québec) H2X 3W4 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] Gary Opela (Corporate) [EMAIL PROTECTED] Envoyé par : Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 2008-06-09 10:15 Veuillez répondre à arslist@ARSLIST.ORG A arslist@ARSLIST.ORG cc Objet Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce William, nice job describing the summer wind. Don't forget the winter wind though, it is face-peeling and cold. Well, I guess that frozen skin won't really peel off. A hot day in the summer in OK is 105+, a cold day in the winter is in the single-digits. I know there are places that get hotter, or colder, but is there anywhere that gets both hotter and colder? That would be interesting. Van's Pig Stand is awesome. There is one in Shawnee as well, if you all are ever over there. Great food, best BBQ in Oklahoma. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Monday, June 09, 2008 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce I've spent a fair amount of time in the area too doing work in Norman, OK - which is basically the burbs at this point. I'd like to clarify what they call wind. I am familiar with wind. I lived in Fargo ND for 13 years. Wind is pretty constant there. Quite often it contains snow that can sandblast the skin off of your face while freezing it. We called that spring. Now I live in what northern Minnesotans call the deep south - ie, the SE metro burbs of the greater Minneapolis/St. Paul area. However, the wind in OK is not wind as you would normally think of it, unless you are an industrial worker with great familiarity with blast furnaces. You would out into that stuff and your normal hydration level is instantly cut in half. The 30-foot walk across the parking lot suddenly seems like a desert of unimaginable proportions. And when I would get to the rental car (which had no sun screen) the interior was approximately 8,000,000 degrees K. That said - if you are ever in Norman, OK I HIGHLY recommend Van's Pig Stand - it's simply the best BBQ I've ever had (Memphis and KC have good stuff too of course - I'm not out to start some kind of holy BBQ flame war). And the people down there are very friendly - it's not just anyplace you can stagger, limp, and half crawl into a restaurant barely able to utter HOT! HOT! Wa-waneed wa-wa, get a glass of water, and not have anyone thing twice about it :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Monday, June 09, 2008 8:35 AM To: arslist@ARSLIST.ORG Subject: Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce I work in OKC and live near by, about 50 miles away. I commute each day. I have lived in OK for 25 of my 28 years. I like OK a lot. I lived in Arkansas for 3 years, it's very nice as well. In 24 years, I've seen 0 tornadoes, about a million ice storms, and well, you get used to the 30 mph wind. In the last week, we've had some windy days, around 30 - 40 mph sustained winds all day, we've had, I think, 3 thunderstorms with 80+ mph wind and baseball sized hail, but that all missed me, except the wind. It is currently raining, as it has been all night, I think we're up to around 4. Carrie Underwood is from Checotah, it's around 75 miles from OKC probably. Yes, football is all that and a box of chocolates, especially if you live in a town like the one I live where half the town is OU and half the town is OSU. Man, church the day after Bedlam (OU vs OSU) can be quite a tense situation! Oklahoma is great because you can live in a small, quite town just outside of the big city, you have great access to the big city, but you don't' have to be in the big city. Right now, the big thing is sub-divisions out in the country. I'm building a house, and it will be ready this week. It's in the country, but is in a sub-division that will be 40 houses each on around an acre of land. It's nice is all I can say. Here are some things I've learned living in OK almost all my life: Tornadoes - Just get a cellar, and get used to it. A closet is no match for an F-5 tornado with 301 mph winds. Ice - don't plan trees near your house. They WILL fall on your house
Publishing Web services crashes the server - RESOLVED
Just in case anyone is interested: Our server kept crashing each time someone was trying to consume a web service we were publishing. We had a stack dump. After several tests this is what I found: In the Input and output mapping, the XML type property of the elements were set to True == server crashes The Input mapping XML type property of the elements set to True AND XML Type property of the elements set to False in the Output mapping == Server OK XML Type property of the elements to False in both the Input and Output mapping == Server OK As soon as I change the XML Type back to True in the Output mapping == Server crashes Now the question is WHY But we are back on track for our dev. Hope this can help someone else. Pascale Boyer Analyste Remedy Expert Vidéotron Technologie Inc Développement produits affaires service corporatifs 300, avenue Viger Est - 5e étage Est Montréal (Québec) H2X 3W4 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Publishing Web services crashes the server
) ARERR - 90 Thu May 22 10:29:51 2008 Dispatch : Impossible d'établir une connexion réseau avec le serveur AR System (remmtl21 : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90 Action Request System(R) Fork Daemon Version 7.0.01 Patch 004 200708262106 Copyright (c) 2000 - 2006 BMC Software, Inc. All rights reserved. (ARNOTE 0) Server indicates that it's up. = Anyone has any clue or could guide me in the right direction? ARS 7.0.1 patch 4 Unix Solaris 5.1.0 Oracle 9i (9.2.0.8.0) The midtier is on the same box as arserver Thank you Pascale Boyer Analyste Remedy Expert Vidéotron Technologie Inc Développement produits affaires service corporatifs 300, avenue Viger Est - 5e étage Est Montréal (Québec) H2X 3W4 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Publishing Web services crashes the server
Thanks Walter ... Not reassuring :( This was working before we changed patch. But I don't remember if we were on patch 2 or 3 at the time. When I do the same Web service but using the OpGet method instead of the OpGetList, it works. But I need this to return N entries not just one. Pascale Boyer Walters, Mark [EMAIL PROTECTED] Envoyé par : Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 2008-05-22 11:55 Veuillez répondre à arslist@ARSLIST.ORG A arslist@ARSLIST.ORG cc Objet Re: Publishing Web services crashes the server ** The stack trace matches a server defect we have logged (SW00288690). It looks like the fix is going to be in 7.0.1 patch 8, tentatively expected at the end of June. Mark Walters The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pascale Boyer Sent: 22 May 2008 15:50 To: arslist@ARSLIST.ORG Subject: Publishing Web services crashes the server ** Hi all, We are having an issue with a Web service. I've been working on this since Tuesday. Can't find any reasons, but I am NO web gurue. So I really need your help. We do consume Web services without any problems. But this is the first time we will be publishing some. The Web service itself is to simply retrieve a list of data that matches the request. So we are using OpGetList. In the midtier logs, I do see the call being made, the parameters being properly set. But what I think (not sure if I am right) it is on the return of the information to the consumer, that we crash. The authetication is set at the midtier level, so no user,password is being past thru the web service (WSDL). and in the arerror.log we see this: Timestamp: jeu mai 22 2008 10:27:55.2796 Thread Id: 8 Version: 7.0.01 Patch 004 200708262106 Aug 26 2007 21:36:29 ServerName: remdev Database: SQL -- Oracle Hardware: sun4u OS: SunOS 5.10 RPC Id: 1857 RPC Call: 121 (XMLGE) RPC Queue: 390620 Client: User read from Webservice (protocol 12) at IP address 404e50c94b4689a3:-f4bd115:114ad239f8f:-7fd9 Form: VF:HIsto_Appel_Service Logging On: Stacks: /product/ar/remdev/bin/arserverd:DumpStackTrace+0x88 /product/ar/remdev/bin/arserverd:SignalTrapProc+0x160 /lib/libc.so.1:0xc0620 /lib/libc.so.1:0xb5718 /product/ar/remdev/bin/libxerces-depdombmc.so.26.0:__1cLxercesc_2_6MDocumentImplKimportNode6Mpn0AINodeImpl_b_3_+0x28 [ Signal 11 (SEGV)] /product/ar/remdev/bin/libxerces-depdombmc.so.26.0:__1cLxercesc_2_6MDOM_DocumentKimportNode6Mrkn0AIDOM_Node_b_2_+0x18 /product/ar/remdev/bin/arserverd:__1cRARXMLHandlerUtilsTBuildDOMTreeFromStr6FrnLxercesc_2_6JDOMString_rn0BMDOM_Document_rn0BIDOM_Node__C_+0xf0 /product/ar/remdev/bin/arserverd:__1cUARXMLComplexEntryGetOProcessElement6MrnLxercesc_2_6ODOM_TreeWalker_pnQARFieldValueList_rn0BJDOMString_rn0BMDOM_Document_rn0BLDOM_Element__9B_+0x3c4 /product/ar/remdev/bin/arserverd:__1cUARXMLComplexEntryGetMProcessNodes6MrnLxercesc_2_6ODOM_TreeWalker_pnQARFieldValueList_pnYARComplexEntryGetOutList_ipin0BJDOMString_rn0BMDOM_Document_rn0BLDOM_Element__v_+0x178 /product/ar/remdev/bin/arserverd:__1cUARXMLComplexEntryGetMProcessNodes6MrnLxercesc_2_6ODOM_TreeWalker_pnQARFieldValueList_pnYARComplexEntryGetOutList_ipin0BJDOMString_rn0BMDOM_Document_rn0BLDOM_Element__v_+0x214 /product/ar/remdev/bin/arserverd:__1cUARXMLComplexEntryGetSProcessFormMapping6MrnLxercesc_2_6ODOM_TreeWalker_pnYARComplexEntryGetOutList_n0BJDOMString_rn0BMDOM_Document_rn0BLDOM_Element__v_+0x424 /product/ar/remdev/bin/arserverd:__1cUARXMLComplexEntryGetMProcessNodes6MrnLxercesc_2_6ODOM_TreeWalker_pnQARFieldValueList_pnYARComplexEntryGetOutList_ipin0BJDOMString_rn0BMDOM_Document_rn0BLDOM_Element__v_+0x404 /product/ar/remdev/bin/arserverd:__1cUARXMLComplexEntryGetMProcessNodes6MrnLxercesc_2_6ODOM_TreeWalker_pnQARFieldValueList_pnYARComplexEntryGetOutList_ipin0BJDOMString_rn0BMDOM_Document_rn0BLDOM_Element__v_+0x214 /product/ar/remdev/bin/arserverd:__1cUARXMLComplexEntryGetQBuildXMLDocument6MpcpnYARComplexEntryGetOutList_pnSARXMLValueInfoList_Cp1_v_+0x4f4 /product/ar/remdev/bin/arserverd:GetComplexEntryGetToXML+0x6c /product/ar/remdev/bin/arserverd:arxmlgetentry_12_svc+0x9a8 /product/ar/remdev/bin/arserverd:HandleRPCs+0x134d0 /product/ar/remdev/bin/arserverd:WorkerThread+0x5f4 /product/ar/remdev/bin/arserverd:RestartableThreadMain+0x60 /product/ar/remdev/bin/arserverd:UnixThreadStartRoutine+0xe8 /lib/libc.so.1:0xc04f4 Thu May 22 10:28:51 2008 Dispatch : Impossible d'établir une connexion réseau avec le serveur AR System (remmtl21 : RPC: Miscellaneous tli error - An event requires attentionNo message
Not sure it is feasable - Need your help
Hi all, I don't know if this is possible or not :o( We have a Form A with a button on it to allow users to modify the form. I know... why do it this way and not directly on the form ... Cuz we have to allow some users with only read licenses to do so under specific conditions. The modification consist simply on a push field of the form A to itself, deleting the original record of the Form A, and opening the new record on FormA So far that is easy to do and it is done. The problem is this: The original form A stays open and of course is visible once the new form is closed. So this is where I need your help: I need the original record of Form A to close and only leave the new record open. I am trying this using the PERFORM-ACTION-SEND-EVENT This is what I did. 1) created an AL that fires on Event with the run qualification being: ($EVENTTYPE$ = Close_FORM_A ) AND ($EVENTDATA$ = 'Request ID') with the action being Close Window 2) Created the AL that does the run process The command I entered is : PERFORM-ACTION-SEND-EVENT * Close_FM0076 $ID to erase$ This works fine BUT instead of only closing the original form, it closes all opened Form A (new and old). I tried with PERFORM-ACTION-SEND-EVENT @ Close_FM0076 $ID a effacer$ And nothing closes Any ideas? Thank you all in advance Pascale ARS 7.0.1 patch 004 DB: Oracle 9.1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Not sure it is feasable - Need your help
Gary, Already tried with the close window action. If I do it before it doesn't fire anything after If i do it after, it closes the new window not the old one Pascale Boyer Vidéotron Ltée Développement produits affaires service corporatifs 300, avenue Viger Est - 5e étage Est Montréal (Québec) H2X 3W4 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] Gary Opela (Corporate) [EMAIL PROTECTED] Envoyé par : Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 2008-04-18 11:31 Veuillez répondre à arslist@ARSLIST.ORG A arslist@ARSLIST.ORG cc Objet Re: Not sure it is feasable - Need your help ** I would first caution you to make sure you are not doing to this to get around current licensing requirements. Secondly, just add a window close action in there, I can’t remember if it needs to fire before or after your window open, just play with it. It should work fine. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pascale Boyer Sent: Friday, April 18, 2008 10:18 AM To: arslist@ARSLIST.ORG Subject: Not sure it is feasable - Need your help ** Hi all, I don't know if this is possible or not :o( We have a Form A with a button on it to allow users to modify the form. I know... why do it this way and not directly on the form ... Cuz we have to allow some users with only read licenses to do so under specific conditions. The modification consist simply on a push field of the form A to itself, deleting the original record of the Form A, and opening the new record on FormA So far that is easy to do and it is done. The problem is this: The original form A stays open and of course is visible once the new form is closed. So this is where I need your help: I need the original record of Form A to close and only leave the new record open. I am trying this using the PERFORM-ACTION-SEND-EVENT This is what I did. 1) created an AL that fires on Event with the run qualification being: ($EVENTTYPE$ = Close_FORM_A ) AND ($EVENTDATA$ = 'Request ID') with the action being Close Window 2) Created the AL that does the run process The command I entered is : PERFORM-ACTION-SEND-EVENT * Close_FM0076 $ID to erase$ This works fine BUT instead of only closing the original form, it closes all opened Form A (new and old). I tried with PERFORM-ACTION-SEND-EVENT @ Close_FM0076 $ID a effacer$ And nothing closes Any ideas? Thank you all in advance Pascale ARS 7.0.1 patch 004 DB: Oracle 9.1 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Pascale Boyer/VL/GVL est absent(e).
Je serai absent(e) du 2008-02-14 au 2008-02-19. Pour tout problème relié à Remedy, veuillez contacter le SAU 8787 Merci ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Pascale Boyer/VL/GVL est absent(e).
Je serai absent(e) du 2007-12-21 au 2008-01-07. Pour tout problème relié à Remedy, veuillez contacter le SAU 8787 Merci ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
How to interface Remedy with a blackberry
Hi all, We need to be able to access one of our home grown applications via a Blackberry. We were thinking of simply accessing it via the browser of the Blackberry. But we are having some issues with the JavaScript on the Blackberry. When we try to visualize an entry, we do see the form but not the data. On none of the functionnality are working (menu, sélections etc). If we use the same URL on IE, we do see the information properly and all is functional. The other option would be to create an HTML page to do this and use the APIs ... but was hoping not having to go there. Or is there any tools that exists out there to interface with a Blackberry and Remedy (but not the Helpdesk app.) Any ideas? ARS 7.01 patch 4 Oracle 9i Unix Solaris server For the Blackberry we are going on the 8700 with OS 4.2 And HAPPY THANKS GIVING to our American neighbors Thanks for the help, Pascale Boyer Vidéotron Ltée Développement produits affaires service corporatifs 300, avenue Viger Est - 5e étage Est Montréal (Québec) H2X 3W4 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Réf. : OT: Vikram from Vyom Labs(Remedy)
Same here, for the 3rd time Pascale Boyer Vidéotron Ltée Développement produits affaires service corporatifs 300, avenue Viger Est - 5e étage Est Montréal (Québec) H2X 3W4 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] Shellman, David [EMAIL PROTECTED] Envoyé par : Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 2007-09-27 08:27 Veuillez répondre à arslist Pour : arslist@ARSLIST.ORG cc : Objet : OT: Vikram from Vyom Labs(Remedy) ** Vikram, I understand you need to make a living but cold calls gleaned from ARS List postings get under my skin. Since 3 of us at TycoElectronics got the same email from you, I request that you please remove my email address ( [EMAIL PROTECTED]), Curt Schryver (cs [EMAIL PROTECTED]), and Lisa Kemes ( [EMAIL PROTECTED]) from your contacts list. Dave From: vikram [mailto:[EMAIL PROTECTED] Sent: Thursday, September 27, 2007 2:09 AM To: Shellman, David Subject: Vikram from Vyom Labs(Remedy) Hi David, I tried calling you but was unable to connect. Could you give me a suitable time and your direct number to call? We would be glad to partner with you for your Remedy consulting/resourcing requirements and act as your partner. I would like to introduce my company as Vyom Labs Pvt. Ltd at Pune,India.We are a company specializing in Remedy consulting and development with a team of 250+ engineers. Currently our Remedy team is 50 people strong. We could also send you some profiles if you want. We have very strong expertise in the following: Apply ITIL and Six Sigma best practices to current or planned Remedy deployments. Deploy and configure Remedy applications, including Remedy IT Service Management (Service Level Agreements, Help Desk, Asset Management, and Change Management), and Remedy Customer Service and Support. Integrate Remedy solutions with leading IT infrastructure management solutions, including BMC, OpenView, Tivoli, and CA. Customize and enhance Remedy applications with the Remedy ARS Platform tools. Upgrade legacy implementations and enhancements of Remedy software to more current application versions. We specialize in out of the box applications on 6.X and 7.X versions of Remedy. Some details about our company: Our directors have worked for BMC in initial phase of its operations when it was just a 20 man company. They have internal access to the management and also to BMC Labs (RD) facilities. All our Remedy consultants are ITIL certified. We were the first company to get ITIL accreditation. We have 3 development facilities in Pune housing 250+ engineers. We are equally well versed with Linux/Unix and Windows platforms. We have our own product known as Vyom Testage. We have a team working inside BMC’s facility in Pune. We have a Remedy platform testing team which works inside-out on Remedy platform. We are BMC Software solution partners We would be greatly interested in partnering with you in your Remedy and application consultancy/resourcing requirements. Regards, Vikram Aich Sr.Business Development Manager Vyom Labs Pvt.Ltd www.vyomlabs.com www.iwarelogic.com Cell: + 91 9326515012 __20060125___This posting was submitted with HTML in it___ image/jpeg
Pascale Boyer/VL/GVL est absent(e).
Je serai absent(e) du 19/09/2007 au 24/09/2007. Vous pouvez contacter David Gellad en cas d'urgence. Pour tout problème relié à Remedy, veuillez contacter le SAU 8787 Merci ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Pascale Boyer/VL/GVL est absent(e).
Je serai absent(e) du 10/08/2007 au 28/08/2007. Vous pouvez contacter David Gellad en cas d'urgence. Pour tout problème relié à Remedy, veuillez contacter le SAU 8787 Merci ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Pascale Boyer/VL/GVL est absent(e).
Je serai absent(e) du 22/06/2007 au 26/06/2007. Vous pouvez contacter David Gellad en cas d'urgence. Pour tout problème relié à Remedy, veuillez contacter le SAU 8787 Merci ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Réf. : 'defective by design'
Alfred, I want to join all the others in wishing you all the best ... you lucky man You helped me on several occasions with my darn Unix servers and your professionalism and knowledge was what kept me sane thru all the problems I had Between you and Virginia, I knew I had great support. You will be missed!!! Good luck and enjoy it! Pascale Boyer Vidéotron Ltée Développement produits affaires service corporatifs 300, avenue Viger Est - 5e étage Est Montréal (Québec) H2X 3W4 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Réf. : Re: URGENT: Prefixes in Incident form?
Neel, You could try to export your definition and search thru it to see if any AL or Filters are setting the request ID to those prefix anywhere in the code. From there you could see why and how. Pascale Boyer Vidéotron Ltée Développement produits affaires service corporatifs 300, avenue Viger Est - 5e étage Est Montréal (Québec) H2X 3W4 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] Neel Guatam [EMAIL PROTECTED] Envoyé par : Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 06/06/2007 18:24 Veuillez répondre à arslist Pour : arslist@ARSLIST.ORG cc : Objet : Re: URGENT: Prefixes in Incident form? ** Joe, The form Code is INC and user define prefix is blank. Now, I checked sql log, escalation log and filter log but I couldn't find any entry with those incident numbers, which is weird! Should I be able to find a record with that incident number for example PPL00179188 ? It doesn't find any match. Thanks for all your help, it is very much appreciated. Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship · Best People · Client Value Creation · One Global Network · Respect for the Individual · Integrity From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, June 06, 2007 5:07 PM To: arslist@ARSLIST.ORG Subject: Re: URGENT: Prefixes in Incident form? Has anyone messed around with the data contained in the form SHR:SchemaNames ? Or perhaps messed with the workflow that references that form that does set fields? If I am not mistaken these prefixes during the time of creation of an incident, comes from the data contained in this table, in particular look for data contained in the two fields: Form Code, and User Defined Prefix.. Not sure if that will lead you to a solution but you might as well strike out possibilities.. Joe From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, June 06, 2007 4:29 PM To: arslist@ARSLIST.ORG Subject: Re: URGENT: Prefixes in Incident form? Neel, All I can say is that PPL is a prefix for CTM:People form and WLG is a prefix for Work Log form.. Its strange that these prefixes seem to mix up with your incident requests.. Have you noted under what circumstances these wrong prefixes get used? Maybe this is indeed a bug and not 'defective by design' :-)... Try isolating these tickets and reproducing similar tickets and find out under what circumstances these tickets get created with these wrong prefixes.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Neel Guatam Sent: Wednesday, June 06, 2007 4:45 PM To: arslist@ARSLIST.ORG Subject: URGENT: Prefixes in Incident form? Importance: High Hello my fellow listers, Some incidents are being saved with WLG and PPL prefix rather than INC. A lot of incidents are still saved with INC. However the incidents that are saved with WLG and PPL cannot be searched just by number because the search automatically inserts INC. What could possibly be causing incidents to be saved with anything besides INC? Is workflow not being run on these because INC is what determines they are incidents? How can they be changed back? This is obviously super critical to my customers, any ideas? Thanks in advance, This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Réf. : DST Invalid Times Question
We are on 5.1.2 and we get the same error message Axton [EMAIL PROTECTED] Envoyé par : Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 13-03-07 14:35 Veuillez répondre à arslist Pour : arslist@ARSLIST.ORG cc : Objet : DST Invalid Times Question With 7.0.01p1, if a user submits a record with a date/time at or between 3/11/07 2:00:00 am and 3/11 2:59:59 am, the following error is returned: Date is out of allowed range of 01/01/1970 - 01/19/2038 (GMT) for Windows client. : value: FieldName (ARERR 1889) Can anyone confirm is this is how the system behaved prior to the DST patches? Any of you out there on 5.1.2 or unpatched care to test entering a value of 3/11/2007 2:01:00 AM in one of your DateTime fields to let me know. Thanks, Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Pascale Boyer/VL/GVL est absent(e).
Je serai absent(e) du 16-02-2007 au 12-03-2007. Je suis en formation. Vous pouvez contacter Daniel Asselin ou David Gellad en cas d'urgence. Pour tout problème relié à Remedy, veuillez contacter le SAU 8787 Merci ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
How to copy and paste from a view field without getting the URL
Hi all, Hope you are all doing well on this very cold winter day. We have a request from our client that we are unable to resolve at this moment May be one of you did something similar to what is required This is what we are trying to do. We need to have an internal tool (a web page) open once a ticket is created for a specific equipment. Currently, we are opening a dialogue box that contains a view field pointing to the URL required to open the tool. This portion is working perfectly well. We do see the diagnostique information for the equipment The problem is that we need to be able to capture the information being posted in the view field and copy it in a field on the ticket. We tried with the open window action, but all we get on the close is the URL that was used to open the dialogue with the view field. Since we need the information at the moment of the call, the URL is useless. Any clue? ARS 512 patch 1375 (will be on 7.01 in 3 months) Unix Solaris 9 Oracle 9 Thank you Pascale Boyer Vidéotron Ltée Développement produits affaires service corporatifs 300, avenue Viger Est - 5e étage Est Montréal (Québec) Canada H2X 3W4 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
OLE help required
Hi all, I need some help on the use of OLE. This is what we need to do. We need to automatically open a specific URL in IE. This part is easy and already done. Where I need help is that we need to capture the information contained in the open window from that URL and copy it into a field in Remedy. I cant find any real information on OLE beside how to do a spell check or open the URL... Can anybody point me in the right direction, or tell me where I can find the information. Thank you ARS 5.1.2 patch 1375 Unis Solaris 8 Oracle 9 Pascale Boyer Vidéotron Ltée Développement produits affaires service corporatifs 300, avenue Viger Est - 5e étage Est Montréal (Québec) H2X 3W4 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Pascale Boyer/VL/GVL est absent(e).
Je serai absent(e) du 18-08-2006 au 05-09-2006. Je suis en vacance. Je répondrai à votre message dès mon retour. En cas d'urgence contacter le SAU 8787 Merci ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Réf. : Re: Réf. : AW: Integration Remedy and Webmethods
** Thank you James. Can anyone provide us with the proper ARS 6.0 or 6.1 version java API? Thanks Pascale McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Envoyé par : Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 17-08-06 12:45 Veuillez répondre à arslist Pour :arslist@ARSLIST.ORG cc : Objet :Re: Réf. : AW: Integration Remedy and Webmethods ** Pascale: You will need to get the ARS 6.0 Java API files. The product may work with an ARS 5.1.2 server, but needs the files from ARS 6.0. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pascale Boyer Sent: Thursday, August 17, 2006 9:39 AM To: arslist@ARSLIST.ORG Subject: Réf. : AW: Integration Remedy and Webmethods ** Thank you Torsten, But we did purchase the Webmethods connector (version 6.0) and it is supposed to work properly with our 5.12 serveur. But we keep getting the error. === Exception in thread main java.lang.UnsatisfiedLinkError: unsupported JNI versi on 0x required by arjni51.dll === We tried to do it also directly from my laptop and we get other error plus the same error (in bold): com/remedy/arsys/api/NotifyActionInfo::InitializeReferences caused error: Metho d ID for 'init' with desc '(Ljava/lang/String;Ljava/lang/String;JJJLjava/lang/ String;J[Lcom/remedy/arsys/api/InternalID;)V' not found Exception in thread mai n java.lang.NoSuchMethodError: init at java.lang.ClassLoader$NativeLibrary.load(Native Method) at java.lang.ClassLoader.loadLibrary0(Unknown Source) at java.lang.ClassLoader.loadLibrary(Unknown Source) at java.lang.Runtime.loadLibrary0(Unknown Source) at java.lang.System.loadLibrary(Unknown Source) at com.remedy.arsys.api.Proxy.clinit(Proxy.java:51) at com.remedy.arsys.api.DefaultProxyManager.getProxy(DefaultProxyManager .java:60) at com.remedy.arsys.api.ARServerUser.verifyUser(ARServerUser.java:510) at com.remedy.arsys.api.ARServerUser.login(ARServerUser.java:160) at arError.main(arError.java:12) Exception in thread main java.lang.UnsatisfiedLinkError: unsupported JNI versi on 0x required by C:\Program Files\Migrator\arjni51.dll at java.lang.ClassLoader$NativeLibrary.load(Native Method) at java.lang.ClassLoader.loadLibrary0(Unknown Source) at java.lang.ClassLoader.loadLibrary(Unknown Source) at java.lang.Runtime.loadLibrary0(Unknown Source) at java.lang.System.loadLibrary(Unknown Source) at com.remedy.arsys.api.Proxy.clinit(Proxy.java:51) at com.remedy.arsys.api.DefaultProxyManager.getProxy(DefaultProxyManager .java:60) at com.remedy.arsys.api.ARServerUser.verifyUser(ARServerUser.java:510) at com.remedy.arsys.api.ARServerUser.login(ARServerUser.java:160) at arError.main(arError.java:12) So it is most likely a dll jar problem. But we are using the ones that comes with the ars 5.1.2 system. Any help is appreciated Pascale Pascale Boyer Vidéotron Ltée Développement produits affaires Service corporatifs 300, avenue Viger Est - 5e étage Montréal (Québec) H2X 3W4 Tél.: (514) 380-7841 Courriel: [EMAIL PROTECTED] Brosow Torsten [EMAIL PROTECTED] Envoyé par : Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 16-08-06 10:38 Veuillez répondre à arslist Pour :arslist@ARSLIST.ORG cc : Objet :AW: Integration Remedy and Webmethods Hi Pascale, we did it with our product ARSXML-Link. If you are interested you can contact me off list. best regards Torsten Brosow Senior Consultant COC N-Tuition Business Solutions AG -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] Im Auftrag von Pascale Boyer Gesendet: Mittwoch, 16. August 2006 16:13 An: arslist@ARSLIST.ORG Betreff: Integration Remedy and Webmethods Hi all We are trying todo a integration between Webmethods and ARS 5.1.2 We installed the required DLL on the webmethods server but it looks like we are still missing something. As far as we can see we did install everything in the proper location. We did contact webmethods (3 days ago) and still no answer... Did any of you did this integration and what are the DLL, jar etc that are required. Remedy: ARS: 5.1.2 patch 1375 OS: Sun Solaris 5.9 Webmethods: Win 2K remedy adapter 6 _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Integration Remedy and Webmethods
Hi all We are trying todo a integration between Webmethods and ARS 5.1.2 We installed the required DLL on the webmethods server but it looks like we are still missing something. As far as we can see we did install everything in the proper location. We did contact webmethods (3 days ago) and still no answer... Did any of you did this integration and what are the DLL, jar etc that are required. Remedy: ARS: 5.1.2 patch 1375 OS: Sun Solaris 5.9 Webmethods: Win 2K remedy adapter 6 ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
