7.6.04 SP3 Floating Application License Question
Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigned a Read APPLICATION license. Ex. Users are setting their own Application Preference records from the INC Mgmt console per our direction so that "Show Problem" = Yes on the Overview Console. This query invokes the floating ITSM Problem Floating license that we were told would not happen and pushes our floating licenses for Problem through the roof and way out of compliance. I thought that the user would log on, receive a read license, and that simply having your Application Preference set to "Show Problem" would not invoke the Floating Problem License as it is simply running a query. Am I crazy? :-) I've dug around on the BMC support site for the official documentation, but I can't find it. If anyone can point me to that URL or share a license doc, I will buy you beers at the RUG. :-) Thanks in Advance to All, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
7.6.04 SP3 Floating Application License Question
And another license cost reduction application: http://www.missingpiecessoftware.com/products/ar-license-management I believe you don't need to send a log file off to the company in order for the analysis, ie it runs onsite, and integrates with the popular SSO Plugin solution for more accurate statistics. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
7.6.04 SP3 Floating Application License Question
Dan, It's nothing to do with us but you would have spent less time performing a whois on the domain than moaning that you didn't know who owns the website. I believe the author has one of the most highly regarded reputations on BMC DN... John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 7.6.04 SP3 Floating Application License Question
It should be a "Floating - Read" rather than a straight "Read", but still should not take up a write license. It should only go to "Floating" from "Floating - Read" if they double click on go into modify or submit mode. Write license will only be released after your designated timeout period for the write license. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Jase Brandon Sent: Thursday, June 21, 2012 12:04 PM To: arslist@arslist.org Subject: 7.6.04 SP3 Floating Application License Question ** Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigned a Read APPLICATION license. Ex. Users are setting their own Application Preference records from the INC Mgmt console per our direction so that "Show Problem" = Yes on the Overview Console. This query invokes the floating ITSM Problem Floating license that we were told would not happen and pushes our floating licenses for Problem through the roof and way out of compliance. I thought that the user would log on, receive a read license, and that simply having your Application Preference set to "Show Problem" would not invoke the Floating Problem License as it is simply running a query. Am I crazy? :-) I've dug around on the BMC support site for the official documentation, but I can't find it. If anyone can point me to that URL or share a license doc, I will buy you beers at the RUG. :-) Thanks in Advance to All, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intendedrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,distribution or copying of this message including any attachments is strictly prohibited. If you are notthe intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 7.6.04 SP3 Floating Application License Question
It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version (highlight mine): When a user who is assigned a Floating license logs in to AR System, the user is given a Read license. When the user attempts to perform a search, modify, or submit operation, AR System checks for an available Floating license, and the following occurs: · If a Floating license is available, the user is granted write access to requests. The user retains write access until the Floating license is released (for more information, see “Releasing floating licenses” on page 53). · If no Floating licenses are available, the user is notified and continues to use the Read license until a Floating license becomes available. Many applications, including BMC Remedy ITSM applications, perform a search on behalf of the user when launching informational consoles. Thus, the users may consume a floating token even if they have not yet performed a modify or submit. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Thursday, June 21, 2012 10:04 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP3 Floating Application License Question ** Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigned a Read APPLICATION license. Ex. Users are setting their own Application Preference records from the INC Mgmt console per our direction so that "Show Problem" = Yes on the Overview Console. This query invokes the floating ITSM Problem Floating license that we were told would not happen and pushes our floating licenses for Problem through the roof and way out of compliance. I thought that the user would log on, receive a read license, and that simply having your Application Preference set to "Show Problem" would not invoke the Floating Problem License as it is simply running a query. Am I crazy? :-) I've dug around on the BMC support site for the official documentation, but I can't find it. If anyone can point me to that URL or share a license doc, I will buy you beers at the RUG. :-) Thanks in Advance to All, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 7.6.04 SP3 Floating Application License Question
Wow – how is that fair to the customer? With new home page and overview console design you are forcing more consumption of floating licenses – I’m sure that was by design though J Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Easter, David Sent: Thursday, June 21, 2012 12:15 PM To: arslist@arslist.org Subject: Re: 7.6.04 SP3 Floating Application License Question ** It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version (highlight mine): When a user who is assigned a Floating license logs in to AR System, the user is given a Read license. When the user attempts to perform a search, modify, or submit operation, AR System checks for an available Floating license, and the following occurs: · If a Floating license is available, the user is granted write access to requests. The user retains write access until the Floating license is released (for more information, see “Releasing floating licenses” on page 53). · If no Floating licenses are available, the user is notified and continues to use the Read license until a Floating license becomes available. Many applications, including BMC Remedy ITSM applications, perform a search on behalf of the user when launching informational consoles. Thus, the users may consume a floating token even if they have not yet performed a modify or submit. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Thursday, June 21, 2012 10:04 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP3 Floating Application License Question ** Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigned a Read APPLICATION license. Ex. Users are setting their own Application Preference records from the INC Mgmt console per our direction so that "Show Problem" = Yes on the Overview Console. This query invokes the floating ITSM Problem Floating license that we were told would not happen and pushes our floating licenses for Problem through the roof and way out of compliance. I thought that the user would log on, receive a read license, and that simply having your Application Preference set to "Show Problem" would not invoke the Floating Problem License as it is simply running a query. Am I crazy? :-) I've dug around on the BMC support site for the official documentation, but I can't find it. If anyone can point me to that URL or share a license doc, I will buy you beers at the RUG. :-) Thanks in Advance to All, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intendedrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,distribution or copying of this message including any attachments is strictly prohibited. If you are notthe intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 7.6.04 SP3 Floating Application License Question
Just like the minimum amount of time being one hour for floating licenses. Most floating users in my organization log in and log out within maybe 15 – 20 minutes, but due to the way the licensing timeout works, there’s a bunch of licenses being used for no valid reason other than the vendor wants more money, which I guess is their prerogative. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Thursday, June 21, 2012 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question ** Wow – how is that fair to the customer? With new home page and overview console design you are forcing more consumption of floating licenses – I’m sure that was by design though ☺ Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Easter, David Sent: Thursday, June 21, 2012 12:15 PM To: arslist@arslist.org Subject: Re: 7.6.04 SP3 Floating Application License Question ** It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version (highlight mine): When a user who is assigned a Floating license logs in to AR System, the user is given a Read license. When the user attempts to perform a search, modify, or submit operation, AR System checks for an available Floating license, and the following occurs: · If a Floating license is available, the user is granted write access to requests. The user retains write access until the Floating license is released (for more information, see “Releasing floating licenses” on page 53). · If no Floating licenses are available, the user is notified and continues to use the Read license until a Floating license becomes available. Many applications, including BMC Remedy ITSM applications, perform a search on behalf of the user when launching informational consoles. Thus, the users may consume a floating token even if they have not yet performed a modify or submit. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Thursday, June 21, 2012 10:04 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP3 Floating Application License Question ** Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigned a Read APPLICATION license. Ex. Users are setting their own Application Preference records from the INC Mgmt console per our direction so that "Show Problem" = Yes on the Overview Console. This query invokes the floating ITSM Problem Floating license that we were told would not happen and pushes our floating licenses for Problem through the roof and way out of compliance. I thought that the user would log on, receive a read license, and that simply having your Application Preference set to "Show Problem" would not invoke the Floating Problem License as it is simply running a query. Am I crazy? :-) I've dug around on the BMC support site for the official documentation, but I can't find it. If anyone can point me to that URL or share a license doc, I will buy you beers at the RUG. :-) Thanks in Advance to All, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender.
Re: 7.6.04 SP3 Floating Application License Question
Ø Most floating users in my organization log in and log out within maybe 15 – 20 minutes Note that logging out immediately releases the floating user license token. The timeout does not apply in that scenario. In the latest versions of AR System (again from the documentation), a floating license is automatically released back to the pool of available licenses in the following situations: * A user logs out of a mid-tier session or BMC Remedy User. * If the user does not log out of the mid tier correctly (e.g. by clicking on the red 'x' in the browser), the release of the license is delayed. See the BMC Remedy Mid Tier Guide, “License Release Timeout ([30 - 300] Seconds)*". * A user’s mid-tier session times out. For more information about mid-tier session timeouts, see the BMC Remedy Mid Tier Guide, “Session Timeout (Minutes)”. * A user does not perform an AR System operation for the period of time in the floating license time-out interval. See “Floating License Timeout (hours)”. * Administrators can manually terminate a user’s session one time in a 24-hour period. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, June 21, 2012 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question ** Just like the minimum amount of time being one hour for floating licenses. Most floating users in my organization log in and log out within maybe 15 – 20 minutes, but due to the way the licensing timeout works, there’s a bunch of licenses being used for no valid reason other than the vendor wants more money, which I guess is their prerogative. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Thursday, June 21, 2012 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question ** Wow – how is that fair to the customer? With new home page and overview console design you are forcing more consumption of floating licenses – I’m sure that was by design though ☺ Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Easter, David Sent: Thursday, June 21, 2012 12:15 PM To: arslist@arslist.org Subject: Re: 7.6.04 SP3 Floating Application License Question ** It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version (highlight mine): When a user who is assigned a Floating license logs in to AR System, the user is given a Read license. When the user attempts to perform a search, modify, or submit operation, AR System checks for an available Floating license, and the following occurs: · If a Floating license is available, the user is granted write access to requests. The user retains write access until the Floating license is released (for more information, see “Releasing floating licenses” on page 53). · If no Floating licenses are available, the user is notified and continues to use the Read license until a Floating license becomes available. Many applications, including BMC Remedy ITSM applications, perform a search on behalf of the user when launching informational consoles. Thus, the users may consume a floating token even if they have not yet performed a modify or submit. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Thursday, June 21, 2012 10:04 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP3 Floating Application License Question ** Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigne
Re: 7.6.04 SP3 Floating Application License Question
When it comes to the application licenses, the license type associated with a given form has to do with the form membership inside the application container. For example, the User form is not part of a deployable application, so you do not need a floating license to work with that form. The overview console uses a plugin (ARDBC) to retrieve it's results list. The form behind the results list, SHR:ARDBC_OverviewConsole, is part of the "Remedy Foundation Elements" application. Since the Foundation elements application does not require a license, you can access data in that form without an Incident or Problem license. Now, the plugin logs into Remedy as an administrator and impersontates the user that requested the search, but I don't know how that plays into the license picture. When you have things like menus, active link set fields, filter set fields, table fields, etc., those all read data and have the potential to grab a floating write token, depending on where the data is read from. Axton Grams On Thu, Jun 21, 2012 at 12:19 PM, Goodall, Andrew C wrote: > ** > > Wow – how is that fair to the customer? > > ** ** > > With new home page and overview console design you are forcing more > consumption of floating licenses – I’m sure that was by design though J*** > * > > ** ** > > Regards, > > > > *Andrew C. Goodall* > > Software Engineer > > Development Services > > ago...@jcpenney.com > > *jcpenney* > > 6501 Legacy Drive > > Plano, TX 75024 > > jcp.com > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@arslist.org] *On Behalf Of *Easter, David > *Sent:* Thursday, June 21, 2012 12:15 PM > *To:* arslist@arslist.org > *Subject:* Re: 7.6.04 SP3 Floating Application License Question > > ** ** > > ** > > It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version > (highlight mine): > > ** ** > > When a user who is assigned a Floating license logs in to AR System, the > user is given a Read license. When the user attempts to perform a search, > modify, or submit operation, AR System checks for an available Floating > license, and the following occurs: > > **· ** If a Floating license is available, the user is > granted write access to requests. The user retains write access until the > Floating license is released (for more information, see “Releasing floating > licenses” on page 53). > > **· ** If no Floating licenses are available, the user > is notified and continues to use the Read license until a Floating license > becomes available. > > ** ** > > Many applications, including BMC Remedy ITSM applications, perform a > search on behalf of the user when launching informational consoles. Thus, > the users may consume a floating token even if they have not yet performed > a modify or submit. > > ** ** > > -David J. Easter > > Manager of Product Management, AR System > > BSM & Atrium Solutions Management > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jase Brandon > *Sent:* Thursday, June 21, 2012 10:04 AM > *To:* arslist@ARSLIST.ORG > *Subject:* 7.6.04 SP3 Floating Application License Question > > ** ** > > ** Hello All, > I'm guessing this will get an answer fairly quickly from the license > gurus. I thought I knew the answer to this, but apparently I did not. > > BMC prof services told us that a user who is assigned a floating license > will only be assigned a floating token when they MODIFY a record, after > login, until that point they are only assigned a Read APPLICATION license. > > Ex. Users are setting their own Application Preference records from the > INC Mgmt console per our direction so that "Show Problem" = Yes on the > Overview Console. > > This query invokes the floating ITSM Problem Floating license that we were > told would not happen and pushes our floating licenses for Problem through > the roof and way out of compliance. > > I thought that the user would log on, receive a read license, and that > simply having your Application Preference set to "Show Problem" would not > invoke the Floating Problem License as it is simply r
Re: 7.6.04 SP3 Floating Application License Question
Sorry, I wasn’t clear. One of the downsides of my user base is that nobody actually clicks the “Logout” link and instead just closes their browser window. Even I do it that way usually, but I have fixed licenses so it doesn’t matter. Thanks, Shawn Pierson Remedy Developer | Energy Transfer 5051 Westheimer Rd. Houston, TX 77056 | 713.989.7226 If you would like to report an issue with Remedy, please navigate to http://remedy/issue.html From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, June 21, 2012 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question ** Ø Most floating users in my organization log in and log out within maybe 15 – 20 minutes Note that logging out immediately releases the floating user license token. The timeout does not apply in that scenario. In the latest versions of AR System (again from the documentation), a floating license is automatically released back to the pool of available licenses in the following situations: * A user logs out of a mid-tier session or BMC Remedy User. * If the user does not log out of the mid tier correctly (e.g. by clicking on the red 'x' in the browser), the release of the license is delayed. See the BMC Remedy Mid Tier Guide, “License Release Timeout ([30 - 300] Seconds)*". * A user’s mid-tier session times out. For more information about mid-tier session timeouts, see the BMC Remedy Mid Tier Guide, “Session Timeout (Minutes)”. * A user does not perform an AR System operation for the period of time in the floating license time-out interval. See “Floating License Timeout (hours)”. * Administrators can manually terminate a user’s session one time in a 24-hour period. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, June 21, 2012 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question ** Just like the minimum amount of time being one hour for floating licenses. Most floating users in my organization log in and log out within maybe 15 – 20 minutes, but due to the way the licensing timeout works, there’s a bunch of licenses being used for no valid reason other than the vendor wants more money, which I guess is their prerogative. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Thursday, June 21, 2012 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question ** Wow – how is that fair to the customer? With new home page and overview console design you are forcing more consumption of floating licenses – I’m sure that was by design though ☺ Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Easter, David Sent: Thursday, June 21, 2012 12:15 PM To: arslist@arslist.org Subject: Re: 7.6.04 SP3 Floating Application License Question ** It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version (highlight mine): When a user who is assigned a Floating license logs in to AR System, the user is given a Read license. When the user attempts to perform a search, modify, or submit operation, AR System checks for an available Floating license, and the following occurs: · If a Floating license is available, the user is granted write access to requests. The user retains write access until the Floating license is released (for more information, see “Releasing floating licenses” on page 53). · If no Floating licenses are available, the user is notified and continues to use the Read license until a Floating license becomes available. Many applications, including BMC Remedy ITSM applications, perform a search on behalf of the user when launching informational consoles. Thus, the users may consume a floating token even if they have not yet performed a modify or submit. -David J. Easter Manager of Product Management, AR System BSM & Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intende
Re: 7.6.04 SP3 Floating Application License Question
You might want to check ar.cfg for a line that start with "bend-over". If you don't have that line add it. bend-over=false This may solve your issue. Have fun :) -John Sent from my iPhone On Jun 21, 2012, at 1:03 PM, Jase Brandon wrote: > ** Hello All, > I'm guessing this will get an answer fairly quickly from the license gurus. I > thought I knew the answer to this, but apparently I did not. > > BMC prof services told us that a user who is assigned a floating license will > only be assigned a floating token when they MODIFY a record, after login, > until that point they are only assigned a Read APPLICATION license. > > Ex. Users are setting their own Application Preference records from the INC > Mgmt console per our direction so that "Show Problem" = Yes on the Overview > Console. > > This query invokes the floating ITSM Problem Floating license that we were > told would not happen and pushes our floating licenses for Problem through > the roof and way out of compliance. > > I thought that the user would log on, receive a read license, and that simply > having your Application Preference set to "Show Problem" would not invoke the > Floating Problem License as it is simply running a query. Am I crazy? :-) > > I've dug around on the BMC support site for the official documentation, but I > can't find it. If anyone can point me to that URL or share a license doc, I > will buy you beers at the RUG. :-) > > Thanks in Advance to All, > > Jase Brandon > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 7.6.04 SP3 Floating Application License Question
Hi, The good thing about all this is that there is room for applications like RRR|License, that won the best Return On Investment Award two years in a row at WWRUG. And this by only saving money on Remedy license :-) Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > You might want to check ar.cfg for a line that start with "bend-over". > > If you don't have that line add it. > > bend-over=false > > This may solve your issue. > > Have fun :) > > -John > > Sent from my iPhone > > On Jun 21, 2012, at 1:03 PM, Jase Brandon wrote: > >> ** Hello All, >> I'm guessing this will get an answer fairly quickly from the license >> gurus. I thought I knew the answer to this, but apparently I did not. >> >> BMC prof services told us that a user who is assigned a floating license >> will only be assigned a floating token when they MODIFY a record, after >> login, until that point they are only assigned a Read APPLICATION >> license. >> >> Ex. Users are setting their own Application Preference records from the >> INC Mgmt console per our direction so that "Show Problem" = Yes on the >> Overview Console. >> >> This query invokes the floating ITSM Problem Floating license that we >> were told would not happen and pushes our floating licenses for Problem >> through the roof and way out of compliance. >> >> I thought that the user would log on, receive a read license, and that >> simply having your Application Preference set to "Show Problem" would >> not invoke the Floating Problem License as it is simply running a query. >> Am I crazy? :-) >> >> I've dug around on the BMC support site for the official documentation, >> but I can't find it. If anyone can point me to that URL or share a >> license doc, I will buy you beers at the RUG. :-) >> >> Thanks in Advance to All, >> >> Jase Brandon >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 7.6.04 SP3 Floating Application License Question
I can't find anything on the missingpiecessoftware web site that identifies who they are? No company information, no people, and just a web based email form to contact them. Since you say it integrates with "the popular SSO Plugin" solution, whatever that is, is this actually your company behind it? At RRR we know who is behind the software. No worries about sending a log file to the web site, Misi and company have been around for years and goes to the various WWRUGs. I have never heard of missingpiecessoftware Nor have I seen them at RUGs. I am hoping that whoever is behind missingpiecessoftware reads this email and understands that people like me have to know who is behind the web site. The same as on the ARSlist where anyone who is registered as @gmail.com is suspect. In general we prefer to know who we are dealing with. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: June 21, 2012 5:24 PM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP3 Floating Application License Question And another license cost reduction application: http://www.missingpiecessoftware.com/products/ar-license-management I believe you don't need to send a log file off to the company in order for the analysis, ie it runs onsite, and integrates with the popular SSO Plugin solution for more accurate statistics. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 7.6.04 SP3 Floating Application License Question
That's funny...I can't even get to the site, any of it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Friday, June 22, 2012 6:59 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question I can't find anything on the missingpiecessoftware web site that identifies who they are? No company information, no people, and just a web based email form to contact them. Since you say it integrates with "the popular SSO Plugin" solution, whatever that is, is this actually your company behind it? At RRR we know who is behind the software. No worries about sending a log file to the web site, Misi and company have been around for years and goes to the various WWRUGs. I have never heard of missingpiecessoftware Nor have I seen them at RUGs. I am hoping that whoever is behind missingpiecessoftware reads this email and understands that people like me have to know who is behind the web site. The same as on the ARSlist where anyone who is registered as @gmail.com is suspect. In general we prefer to know who we are dealing with. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: June 21, 2012 5:24 PM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP3 Floating Application License Question And another license cost reduction application: http://www.missingpiecessoftware.com/products/ar-license-management I believe you don't need to send a log file off to the company in order for the analysis, ie it runs onsite, and integrates with the popular SSO Plugin solution for more accurate statistics. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 7.6.04 SP3 Floating Application License Question
Hi Daniel, I am the person behind Missing Pieces Software. It is something I started earlier this year to provide products that fill some gaps I have seen in some installations. I have also worked with some large companies in developing these tools before they have been released, including JSS to have an integrated product. I am primarily on the Developer Network, so if you need to find out more about me you can from there. I guess it is harder for me than Misi, as you have mentioned he has been to the WWRUG conventions and people know who he is. I am actually friends with Misi, so hopefully that will count towards my reputation for people who do not currently know me :) Hopefully this clears up your questions. Cheers Carl Wilson ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 7.6.04 SP3 Floating Application License Question
I haven't used anything from Missing Pieces Software but I love his work in the BMC Communities (aka BMCDN). Jason On Jun 22, 2012 8:40 AM, "Carl Wilson" wrote: > Hi Daniel, > I am the person behind Missing Pieces Software. > > It is something I started earlier this year to provide products that fill > some gaps I have seen in some installations. I have also worked with some > large companies in developing these tools before they have been released, > including JSS to have an integrated product. > > I am primarily on the Developer Network, so if you need to find out more > about me you can from there. > > I guess it is harder for me than Misi, as you have mentioned he has been > to the WWRUG conventions and people know who he is. I am actually friends > with Misi, so hopefully that will count towards my reputation for people > who do not currently know me :) > > Hopefully this clears up your questions. > > Cheers > > Carl Wilson > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 7.6.04 SP3 Floating Application License Question
+1 I'll also vouch for Carl, great guy and great developer. Very seasoned Remedy consultant and engineer. You can see a wealth of his knowledge on Developer Network. Nathan Aker ITSM Solutions Architect IT Strategic Services [cid:image001.png@01CD5065.14B57E10] 5000 Headquarters Drive | Plano | TX 75024 www.mcafee.com<http://www.mcafee.com/> -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, June 22, 2012 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question Hi Daniel, I am the person behind Missing Pieces Software. It is something I started earlier this year to provide products that fill some gaps I have seen in some installations. I have also worked with some large companies in developing these tools before they have been released, including JSS to have an integrated product. I am primarily on the Developer Network, so if you need to find out more about me you can from there. I guess it is harder for me than Misi, as you have mentioned he has been to the WWRUG conventions and people know who he is. I am actually friends with Misi, so hopefully that will count towards my reputation for people who do not currently know me :) Hopefully this clears up your questions. Cheers Carl Wilson ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> attend wwrug12 www.wwrug12.com<http://www.wwrug12.com> ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" <>
Re: 7.6.04 SP3 Floating Application License Question
Hi Carl, I appreciate you clearing that up, and in essence introducing yourself to everyone. Happy Friday, and Best of luck. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: June 22, 2012 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question Hi Daniel, I am the person behind Missing Pieces Software. It is something I started earlier this year to provide products that fill some gaps I have seen in some installations. I have also worked with some large companies in developing these tools before they have been released, including JSS to have an integrated product. I am primarily on the Developer Network, so if you need to find out more about me you can from there. I guess it is harder for me than Misi, as you have mentioned he has been to the WWRUG conventions and people know who he is. I am actually friends with Misi, so hopefully that will count towards my reputation for people who do not currently know me :) Hopefully this clears up your questions. Cheers Carl Wilson ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 7.6.04 SP3 Floating Application License Question
As usual you missed the point. The message was primarily to Carl not you, and happily he didn't miss the point. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: June 22, 2012 9:38 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP3 Floating Application License Question Dan, It's nothing to do with us but you would have spent less time performing a whois on the domain than moaning that you didn't know who owns the website. I believe the author has one of the most highly regarded reputations on BMC DN... John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 7.6.04 SP3 Floating Application License Question
This is the answer to all of our license questions! On Jun 21, 2012, at 11:28 AM, John Sundberg wrote: > You might want to check ar.cfg for a line that start with "bend-over". > > If you don't have that line add it. > > bend-over=false > > This may solve your issue. > > Have fun :) > > -John > > Sent from my iPhone > > On Jun 21, 2012, at 1:03 PM, Jase Brandon wrote: > >> ** Hello All, >> I'm guessing this will get an answer fairly quickly from the license gurus. >> I thought I knew the answer to this, but apparently I did not. >> >> BMC prof services told us that a user who is assigned a floating license >> will only be assigned a floating token when they MODIFY a record, after >> login, until that point they are only assigned a Read APPLICATION license. >> >> Ex. Users are setting their own Application Preference records from the INC >> Mgmt console per our direction so that "Show Problem" = Yes on the Overview >> Console. >> >> This query invokes the floating ITSM Problem Floating license that we were >> told would not happen and pushes our floating licenses for Problem through >> the roof and way out of compliance. >> >> I thought that the user would log on, receive a read license, and that >> simply having your Application Preference set to "Show Problem" would not >> invoke the Floating Problem License as it is simply running a query. Am I >> crazy? :-) >> >> I've dug around on the BMC support site for the official documentation, but >> I can't find it. If anyone can point me to that URL or share a license doc, >> I will buy you beers at the RUG. :-) >> >> Thanks in Advance to All, >> >> Jase Brandon >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
