Re: Any tool similar to Abydos Analyser!!
Hello Stan, I think the use of sub-processes would support this. There are 2 options: A *sub process task* is a way of linking in another process. When tasks are created, tasks for the main process are created, along with tasks for the sub process. The linking is done in such a way that the sub process runs all its tasks before passing control back to the main process tasks. I have tested with a 3 level process, which is attached. This is a good way of reusing a set of tasks that are the same in several processes. If using this, the sub process used should not have a starting task set, otherwise it will be assigned before the sub process task has been reached. Note also that you need to be careful when changing the sub process that you also update the version number in the sub process task in the parent process, this is not done automatically. A *start new process action*. When this action is run, additional tasks are generated at run time for the process defined. These additional tasks are run concurrently with the calling process, so slightly different to a *sub process task.* *hope this helps* *Regards/Vaibhav * On Thu, Dec 13, 2012 at 9:43 AM, Stanley Feinstein st...@projectremedies.com wrote: ** Hi Tauf. ** ** Thanks for your feedback. The reason you want to have ad hoc tasks is the always prevalent reality: the 80/20 rule. 80% of the time, the tasks in the pre-defined process fit the request, but 20% of the time it doesn’t. ** ** The other purpose is for new processes and enabling your help desk people to, when they see the need for a new process, use an ad hoc task capability to create new processes on the fly. The ad hoc task capability should change any Remedy ticket into a multi-task process on the fly. ** ** You didn’t answer my question: can the process be more than one level deep. Can it be parent / child / grandchild or more? ** ** Thanks. ** ** Stan Feinstein w. 310-230-1722. c. 310-428-5748. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury *Sent:* Thursday, December 13, 2012 9:23 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Any tool similar to Abydos Analyser!! ** ** ** Susan/Stan, As a customer, I'll try to answer to the best of my ability. The reason it doesn't come with ARS is probably because in order to get your processes that you build to work within Remedy, it needs to leverage Task Management. That is the underlying engine that your processes use to actually enforce the flows you build. It's all within TMS. Because of that, you also cannot insert Ad-Hoc tasks in there as it would break the pre-built nature of the process flow. The whole idea is to enforce a standard process. Ad-Hoc would break that in most cases. ** ** On Thu, Dec 13, 2012 at 12:17 PM, Susan Palmer suzanpal...@gmail.com wrote: ** And what happens if you're not an ITSM user, a custom only shop. Why doesn't it come with ARS as opposed it ITSM? ** ** On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. *The benefits of using Process Designer with Remedy are:* 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting
Re: Any tool similar to Abydos Analyser!!
Hi Vaibhav, Thanks for thinking about this, but that's not the problem or situation that I was thinking about. What you describe is linking one process with another process, and I'm sure being able to do that is important for people to know about. In my scenario, the lowest level task is where the updating is. If a task has 2 sub-tasks, when the sub-tasks close, the task closes automatically. This can go down as many levels as you wish. You don't have to do more work on this for my account. Thanks. Stan w. 310-230-1722. c. 310-428-5748. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vaibhav wadekar Sent: Monday, December 17, 2012 3:48 PM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! ** Hello Stan, I think the use of sub-processes would support this. There are 2 options: A sub process task is a way of linking in another process. When tasks are created, tasks for the main process are created, along with tasks for the sub process. The linking is done in such a way that the sub process runs all its tasks before passing control back to the main process tasks. I have tested with a 3 level process, which is attached. This is a good way of reusing a set of tasks that are the same in several processes. If using this, the sub process used should not have a starting task set, otherwise it will be assigned before the sub process task has been reached. Note also that you need to be careful when changing the sub process that you also update the version number in the sub process task in the parent process, this is not done automatically. A start new process action. When this action is run, additional tasks are generated at run time for the process defined. These additional tasks are run concurrently with the calling process, so slightly different to a sub process task. hope this helps Regards/Vaibhav On Thu, Dec 13, 2012 at 9:43 AM, Stanley Feinstein st...@projectremedies.com wrote: ** Hi Tauf. Thanks for your feedback. The reason you want to have ad hoc tasks is the always prevalent reality: the 80/20 rule. 80% of the time, the tasks in the pre-defined process fit the request, but 20% of the time it doesn't. The other purpose is for new processes and enabling your help desk people to, when they see the need for a new process, use an ad hoc task capability to create new processes on the fly. The ad hoc task capability should change any Remedy ticket into a multi-task process on the fly. You didn't answer my question: can the process be more than one level deep. Can it be parent / child / grandchild or more? Thanks. Stan Feinstein w. 310-230-1722. c. 310-428-5748. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, December 13, 2012 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! ** Susan/Stan, As a customer, I'll try to answer to the best of my ability. The reason it doesn't come with ARS is probably because in order to get your processes that you build to work within Remedy, it needs to leverage Task Management. That is the underlying engine that your processes use to actually enforce the flows you build. It's all within TMS. Because of that, you also cannot insert Ad-Hoc tasks in there as it would break the pre-built nature of the process flow. The whole idea is to enforce a standard process. Ad-Hoc would break that in most cases. On Thu, Dec 13, 2012 at 12:17 PM, Susan Palmer suzanpal...@gmail.com wrote: ** And what happens if you're not an ITSM user, a custom only shop. Why doesn't it come with ARS as opposed it ITSM? On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. The benefits of using Process Designer with Remedy
Re: Any tool similar to Abydos Analyser!!
Vikram, Start with ARSmarts...I don't think you'll need to go any further. From: Vikram vkulka...@columnit.com To: arslist@ARSLIST.ORG Sent: Thursday, December 13, 2012 9:57 AM Subject: Re: Any tool similar to Abydos Analyser!! Yep, I kinda miss Abydos analyser. I will take a look at all the tools mentioned in the mail chain one by one I am using ARInside as of now to get the documentation straight for the environment. Thanks guys, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
I forgot to mention one more: http://www.is-expert.be/products something called AR-Explorer. Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross) Sent: Thursday, December 13, 2012 8:58 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! IT Prophets has a neat tool called Remtools that may be worth looking at. http://www.itprophets.com/Docs/RemTools%202010.pdf Ar Smarts also provides similar functionality. http://www.arsmarts.com/ Which looks very similar to the old IT Masters ARSuite application. Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram Sent: Thursday, December 13, 2012 5:21 AM To: arslist@ARSLIST.ORG Subject: Any tool similar to Abydos Analyser!! hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
Merging functionality from Analyser into Dev Studio is being discussed for a future release, yes. Thanks for creating the idea, Thad! We moved the idea into the AR System forum rather than the BMC Social forum where you originally posted. We've done some internal review of the gaps perceived between Analyser and Dev Studio / Migrator - but we'd certainly welcome additional customer input in the form of ideas if there's something specific that Dev Studio is lacking and that Analyser did well. Or just general improvements to Dev Studio above and beyond what Analyser did. Just be sure to read the documentation for Dev Studio and Migrator before posting an idea to make sure it isn't already there in Dev Studio / Migrator... ;-) Application development with BMC Remedy Developer Studiohttps://docs.bmc.com/docs/display/ars8000/Application+development+with+BMC+Remedy+Developer+Studio Migrating applications and data between AR System servershttps://docs.bmc.com/docs/display/ars8000/Migrating+applications+and+data+between+AR+System+servers -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Thursday, December 13, 2012 9:35 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! ** At WWRUG, I asked someone from BMC about this, and they said it was being discussed. Just to help them along in their discussions, I created an Idea in BMC Communities for us to vote on: https://communities.bmc.com/communities/ideas/1572 Seems like there is enough demand for that. Thad _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Any tool similar to Abydos Analyser!!
hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
Vikram, Is there a reason that you are looking for something that provides similar functionality to an existing tool, but not that tool? Abydos was purchased by BMC and is included with ITSM 8 (If I understand the inclusion properly) and is called something along the lines of 'Visual Process Designer'. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram Sent: Thursday, December 13, 2012 3:21 AM To: arslist@ARSLIST.ORG Subject: Any tool similar to Abydos Analyser!! hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
LJ, That was their Designer tool. He is talking about Analyser. Sent from my iPhone On Dec 13, 2012, at 8:42 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Vikram, Is there a reason that you are looking for something that provides similar functionality to an existing tool, but not that tool? Abydos was purchased by BMC and is included with ITSM 8 (If I understand the inclusion properly) and is called something along the lines of 'Visual Process Designer'. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram Sent: Thursday, December 13, 2012 3:21 AM To: arslist@ARSLIST.ORG Subject: Any tool similar to Abydos Analyser!! hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
My bad :)did BMC not buy the entire company? Is BMC not offering up the entire 'suite' of tools that Abydos offered? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, December 13, 2012 6:44 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! LJ, That was their Designer tool. He is talking about Analyser. Sent from my iPhone On Dec 13, 2012, at 8:42 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Vikram, Is there a reason that you are looking for something that provides similar functionality to an existing tool, but not that tool? Abydos was purchased by BMC and is included with ITSM 8 (If I understand the inclusion properly) and is called something along the lines of 'Visual Process Designer'. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram Sent: Thursday, December 13, 2012 3:21 AM To: arslist@ARSLIST.ORG Subject: Any tool similar to Abydos Analyser!! hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
No I'm pretty sure Analyser got digested. I'll let the ex Abydos people expand on that if they wish but that is my understanding. It was a great tool though. Sent from my iPhone On Dec 13, 2012, at 8:52 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: My bad :)did BMC not buy the entire company? Is BMC not offering up the entire 'suite' of tools that Abydos offered? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, December 13, 2012 6:44 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! LJ, That was their Designer tool. He is talking about Analyser. Sent from my iPhone On Dec 13, 2012, at 8:42 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Vikram, Is there a reason that you are looking for something that provides similar functionality to an existing tool, but not that tool? Abydos was purchased by BMC and is included with ITSM 8 (If I understand the inclusion properly) and is called something along the lines of 'Visual Process Designer'. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram Sent: Thursday, December 13, 2012 3:21 AM To: arslist@ARSLIST.ORG Subject: Any tool similar to Abydos Analyser!! hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
IT Prophets has a neat tool called Remtools that may be worth looking at. http://www.itprophets.com/Docs/RemTools%202010.pdf Ar Smarts also provides similar functionality. http://www.arsmarts.com/ Which looks very similar to the old IT Masters ARSuite application. Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram Sent: Thursday, December 13, 2012 5:21 AM To: arslist@ARSLIST.ORG Subject: Any tool similar to Abydos Analyser!! hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
Hi, I would like to know the answer for Abydos Analyser as well as it would appear that only Abydos Designer has been taken on board and promoted by BMC. As for a similar tool, you could look at: http://www.arsmarts.com/ Nyall EUROCONTROL Nyall McCavitt Software Engineer DSR/CMN/VIF Tel: +33 1 69 88 73 02 Fax: +33 1 69 88 72 27 Mobile: +33 6 64 85 96 23 E-mail: nyall.mccav...@eurocontrol.int EUROCONTROL Experimental Centre Centre de Bois des Bordes - BP 15 91222 Brétigny/Orge Cedex FRANCE www.eurocontrol.int Please consider the environment before you print this e-mail -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Thursday, December 13, 2012 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! My bad :)did BMC not buy the entire company? Is BMC not offering up the entire 'suite' of tools that Abydos offered? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, December 13, 2012 6:44 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! LJ, That was their Designer tool. He is talking about Analyser. Sent from my iPhone On Dec 13, 2012, at 8:42 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Vikram, Is there a reason that you are looking for something that provides similar functionality to an existing tool, but not that tool? Abydos was purchased by BMC and is included with ITSM 8 (If I understand the inclusion properly) and is called something along the lines of 'Visual Process Designer'. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vikram Sent: Thursday, December 13, 2012 3:21 AM To: arslist@ARSLIST.ORG Subject: Any tool similar to Abydos Analyser!! hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years This message and any files transmitted with it are legally privileged and intended for the sole use of the individual(s) or entity to whom they are addressed. If you are not the intended recipient, please notify the sender by reply and delete the message and any attachments from your system. Any unauthorised use or disclosure of the content of this message is strictly prohibited and may be unlawful. Nothing in this e-mail message amounts to a contractual or legal commitment on the part of EUROCONTROL, unless it is confirmed by appropriately signed hard copy. Any views expressed in this message are those of the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
Yep, I kinda miss Abydos analyser. I will take a look at all the tools mentioned in the mail chain one by one I am using ARInside as of now to get the documentation straight for the environment. Thanks guys, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
Sad indeed... Hope BMC has a plan to give the same amount and kind of functionality as Abydos analyser in coming relases of dev studio or atleast alow us to download the last version of the analyser tool. May they wont support it but cant understand the plan to not let it out to the remedy users at all. Regards, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
The source code file on that ftp site seems to be a zip file but is corrupt when I try to open it. Anybody else have success with the source? Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Thursday, December 13, 2012 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! ** I own Abydos Analyser and the notice from BMC I received is below. I'm hoping the product keeps working since it has an 'unlimited' license term but one can never will tell for sure. I would miss this capability to show the visual diagram of system components/relationships. I must have missed those capabilities in Dev Studio or Migrator, which would not be surprising, so if someone knows where that is I'd appreciate the info! Dear Valued Customer, As previously communicated to you in a letter dated April 19, 2012, we are very happy to have successfully completed the acquisition of Abydos, the market-leading provider of process-modeling software for the BMC Remedy IT Service Management applications. This letter provides important details for you about the Abydos technologies you previously licensed. We want to let you know of the general availability of the BMC Remedy IT Service Management Process Designer v 8.3.2 (formerly known as Abydos Designer) product. This latest release of BMC Remedy IT Service Management Process Designer contains important new functionality, bug fixes, as well as upgrades to technology components. New Improved Functionality with Process Designer version 8.3.2: * Multi-tenancy: All processes are now attached to an ITSM company so users can only see processes in the client that belong to their own company; * Localization: The process task names, descriptions and field names are all now localizable through the Process Designer Client; * Performance/Scalability: All previous server components consisting of binaries and C-API based plug-ins have been replaced with a single multi-threaded Java plug-in providing improved performance and scalability for enterprise solutions; * Pre-Defined Queries have been added to the Set Fields action to enable process designers to count records in ITSM forms without needing SQL knowledge; * Create New Request action enhanced to provide wizard-based guide for creation of ITSM Purchase Requests and corresponding line items; * Enhanced Logging: Multiple levels of logging now available with output written to a Remedy form for easy access; * Update Request Action now enhanced to allow updates to any Remedy form with a qualification; * Process Tracker (previously Request Tracker) now runs as a servlet which allows it to run from any combination of servers including server groups and mixed-platform environments; You can get the latest release of this technology from the Product Downloads (EPD) page here: http://www.bmc.com/support/downloads-patches. BMC Software is also announcing the end of life of the Abydos Analyser product. Effective April 18, 2012, BMC Software will no longer market Abydos Analyser and will no longer be licensed in any of the markets we serve. We will continue to support the product up until April 18, 2013 on which date BMC Software will discontinue all support for the Abydos Analyser software. BMC Software does not have any migration plans for Abydos Analyser, however, we are making its source code available to existing licensees under the terms and conditions of the Gnu General Public License v2.0. Further, you will find capabilities similar to those provided by Abydos Analyser in the BMC Remedy Developer Studio and Migrator software for which you are currently licensed as a BMC Remedy Action Request System customer. You can get the source code release of this technology here: ftp://filedownload.bmc.com/ Username: abydos Password: an8ly2er We would also like to take this opportunity to share with you the details on how to obtain assistance from our BMC Customer Support team**. You can now contact BMC Customer Support to assist with any questions or help needed with the BMC Remedy IT Service Management Process Designer product. You can also contact BMC Customer Support to assist with any questions or help needed with your current license of Abydos Analyser until the expiration of your support contract or the end-of-support date listed above (whichever is sooner). You can log a ticket with BMC Customer Support on the web at: http://www.bmc.com/support or by email at customer_supp...@bmc.commailto:customer_supp...@bmc.com. You can also access BMC Customer Support by telephone using one of our local or free phone numbers in your country. There is a full list of BMC Customer Support local and free phone telephone numbers here: http://www.bmc.com/support/support-contacts. When logging a ticket via web, email or telephone, please remember to quote your BMC Support
Re: Any tool similar to Abydos Analyser!!
Thank god it's corrupt ... I've just been informed I commited a crime by publishing that info. Claiming ignorance that I was supposed to read the WHOLE notice ! On Thu, Dec 13, 2012 at 9:34 AM, Cecil, Ken kce...@hubbell.com wrote: ** The source code file on that ftp site seems to be a zip file but is corrupt when I try to open it. Anybody else have success with the source?* *** ** ** ** ** Ken. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Susan Palmer *Sent:* Thursday, December 13, 2012 10:13 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Any tool similar to Abydos Analyser!! ** ** ** I own Abydos Analyser and the notice from BMC I received is below. I'm hoping the product keeps working since it has an 'unlimited' license term but one can never will tell for sure. I would miss this capability to show the visual diagram of system components/relationships. I must have missed those capabilities in Dev Studio or Migrator, which would not be surprising, so if someone knows where that is I'd appreciate the info! Dear Valued Customer, As previously communicated to you in a letter dated April 19, 2012, we are very happy to have successfully completed the acquisition of Abydos, the market-leading provider of process-modeling software for the BMC Remedy IT Service Management applications. This letter provides important details for you about the Abydos technologies you previously licensed. We want to let you know of the general availability of the BMC Remedy IT Service Management Process Designer v 8.3.2 (formerly known as Abydos Designer) product. This latest release of BMC Remedy IT Service Management Process Designer contains important new functionality, bug fixes, as well as upgrades to technology components. New Improved Functionality with Process Designer version 8.3.2: - Multi-tenancy: All processes are now attached to an ITSM company so users can only see processes in the client that belong to their own company; - Localization: The process task names, descriptions and field names are all now localizable through the Process Designer Client; - Performance/Scalability: All previous server components consisting of binaries and C-API based plug-ins have been replaced with a single multi-threaded Java plug-in providing improved performance and scalability for enterprise solutions; - Pre-Defined Queries have been added to the Set Fields action to enable process designers to count records in ITSM forms without needing SQL knowledge; - Create New Request action enhanced to provide wizard-based guide for creation of ITSM Purchase Requests and corresponding line items; - Enhanced Logging: Multiple levels of logging now available with output written to a Remedy form for easy access; - Update Request Action now enhanced to allow updates to any Remedy form with a qualification; - Process Tracker (previously Request Tracker) now runs as a servlet which allows it to run from any combination of servers including server groups and mixed-platform environments; You can get the latest release of this technology from the Product Downloads (EPD) page here: http://www.bmc.com/support/downloads-patches.** ** BMC Software is also announcing the end of life of the Abydos Analyser product. Effective April 18, 2012, BMC Software will no longer market Abydos Analyser and will no longer be licensed in any of the markets we serve. We will continue to support the product up until April 18, 2013 on which date BMC Software will discontinue all support for the Abydos Analyser software. BMC Software does not have any migration plans for Abydos Analyser, however, we are making its source code available to existing licensees under the terms and conditions of the Gnu General Public License v2.0. Further, you will find capabilities similar to those provided by Abydos Analyser in the BMC Remedy Developer Studio and Migrator software for which you are currently licensed as a BMC Remedy Action Request System customer. You can get the source code release of this technology here: ftp://filedownload.bmc.com/ Username: abydos Password: an8ly2er We would also like to take this opportunity to share with you the details on how to obtain assistance from our BMC Customer Support team**. You can now contact BMC Customer Support to assist with any questions or help needed with the BMC Remedy IT Service Management Process Designer product. You can also contact BMC Customer Support to assist with any questions or help needed with your current license of Abydos Analyser until the expiration of your support contract or the end-of-support date listed above (whichever is sooner). You can log a ticket with BMC Customer Support on the web
Re: Any tool similar to Abydos Analyser!!
Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. *The benefits of using Process Designer with Remedy are:* 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes – Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements – Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface – Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user productivity and consistent quality data. 8. Automated Version Control – Process Designer includes automated generation of version-stamped processes so that you can easily roll-back to or report on usage of previous versions without the need to get into any workflow development. Process Designer provides these benefits through a graphical interface that allows process designers to build processes that can be executed within Remedy based on tasks, dependencies, decisions, rules (such as Task Assignment and SLAs ,actions such as get user data, updates fields and send emails). You can get more info from below link https://docs.bmc.com/docs/display/public/itsm80/PDFs Hope this helps. Regards/Vaibhav On Thu, Dec 13, 2012 at 2:20 AM, Vikram vkulka...@columnit.com wrote: hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
Vaibhav, I agree with everything you said except the 1st line: Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. Abydos DESIGNER is now Process Designer. Analyser was a different product as discussed in previous posts. On Thu, Dec 13, 2012 at 11:54 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. *The benefits of using Process Designer with Remedy are:* 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes – Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements – Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface – Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user productivity and consistent quality data. 8. Automated Version Control – Process Designer includes automated generation of version-stamped processes so that you can easily roll-back to or report on usage of previous versions without the need to get into any workflow development. Process Designer provides these benefits through a graphical interface that allows process designers to build processes that can be executed within Remedy based on tasks, dependencies, decisions, rules (such as Task Assignment and SLAs ,actions such as get user data, updates fields and send emails). You can get more info from below link https://docs.bmc.com/docs/display/public/itsm80/PDFs Hope this helps. Regards/Vaibhav On Thu, Dec 13, 2012 at 2:20 AM, Vikram vkulka...@columnit.com wrote: hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
Hi Vaibhav, Does it make coffee too? What doesn't it do? Specifically, can processes be parent /child / grandchild, as many levels as you want? Can it be and is it typically used by process owners, i.e. users, rather than the Remedy team? Can users add ad hoc tasks? Thanks. Stan Feinstein w. 310-230-1722. c. 310-428-5748. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vaibhav wadekar Sent: Thursday, December 13, 2012 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! ** Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. The benefits of using Process Designer with Remedy are: 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes - Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements - Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface - Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user productivity and consistent quality data. 8. Automated Version Control - Process Designer includes automated generation of version-stamped processes so that you can easily roll-back to or report on usage of previous versions without the need to get into any workflow development. Process Designer provides these benefits through a graphical interface that allows process designers to build processes that can be executed within Remedy based on tasks, dependencies, decisions, rules (such as Task Assignment and SLAs ,actions such as get user data, updates fields and send emails). You can get more info from below link https://docs.bmc.com/docs/display/public/itsm80/PDFs Hope this helps. Regards On Thu, Dec 13, 2012 at 2:20 AM, Vikram vkulka...@columnit.com wrote: hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
And what happens if you're not an ITSM user, a custom only shop. Why doesn't it come with ARS as opposed it ITSM? On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. *The benefits of using Process Designer with Remedy are:* 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes – Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements – Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface – Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user productivity and consistent quality data. 8. Automated Version Control – Process Designer includes automated generation of version-stamped processes so that you can easily roll-back to or report on usage of previous versions without the need to get into any workflow development. Process Designer provides these benefits through a graphical interface that allows process designers to build processes that can be executed within Remedy based on tasks, dependencies, decisions, rules (such as Task Assignment and SLAs ,actions such as get user data, updates fields and send emails). You can get more info from below link https://docs.bmc.com/docs/display/public/itsm80/PDFs Hope this helps. Regards/Vaibhav On Thu, Dec 13, 2012 at 2:20 AM, Vikram vkulka...@columnit.com wrote: hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
Susan/Stan, As a customer, I'll try to answer to the best of my ability. The reason it doesn't come with ARS is probably because in order to get your processes that you build to work within Remedy, it needs to leverage Task Management. That is the underlying engine that your processes use to actually enforce the flows you build. It's all within TMS. Because of that, you also cannot insert Ad-Hoc tasks in there as it would break the pre-built nature of the process flow. The whole idea is to enforce a standard process. Ad-Hoc would break that in most cases. On Thu, Dec 13, 2012 at 12:17 PM, Susan Palmer suzanpal...@gmail.comwrote: ** And what happens if you're not an ITSM user, a custom only shop. Why doesn't it come with ARS as opposed it ITSM? On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. *The benefits of using Process Designer with Remedy are:* 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes – Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements – Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface – Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user productivity and consistent quality data. 8. Automated Version Control – Process Designer includes automated generation of version-stamped processes so that you can easily roll-back to or report on usage of previous versions without the need to get into any workflow development. Process Designer provides these benefits through a graphical interface that allows process designers to build processes that can be executed within Remedy based on tasks, dependencies, decisions, rules (such as Task Assignment and SLAs ,actions such as get user data, updates fields and send emails). You can get more info from below link https://docs.bmc.com/docs/display/public/itsm80/PDFs Hope this helps. Regards/Vaibhav On Thu, Dec 13, 2012 at 2:20 AM, Vikram vkulka...@columnit.com wrote: hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20
Re: Any tool similar to Abydos Analyser!!
I bet you could still purchase it as a standalone component. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Thursday, December 13, 2012 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! ** And what happens if you're not an ITSM user, a custom only shop. Why doesn't it come with ARS as opposed it ITSM? On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. The benefits of using Process Designer with Remedy are: 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes - Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements - Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface - Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user productivity and consistent quality data. 8. Automated Version Control - Process Designer includes automated generation of version-stamped processes so that you can easily roll-back to or report on usage of previous versions without the need to get into any workflow development. Process Designer provides these benefits through a graphical interface that allows process designers to build processes that can be executed within Remedy based on tasks, dependencies, decisions, rules (such as Task Assignment and SLAs ,actions such as get user data, updates fields and send emails). You can get more info from below link https://docs.bmc.com/docs/display/public/itsm80/PDFs Hope this helps. Regards/Vaibhav On Thu, Dec 13, 2012 at 2:20 AM, Vikram vkulka...@columnit.com wrote: hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram
Re: Any tool similar to Abydos Analyser!!
1 more thing for Stan. Don't think of it as a hierarchy where you have parent/child/grandchild etc... Visually within Task Management, it will look like a bunch of Sequence 1 tasks listed in the Tasks table of an Inc/Chg/Pbm. The flow is controlled via the process you build within the GUI tool of Designer. Think of a vizio workflow being built and then the flow being enforced by workflow within Remedy. However to the end user, they just see a list of tasks. On Thu, Dec 13, 2012 at 12:23 PM, Tauf Chowdhury taufc...@gmail.com wrote: Susan/Stan, As a customer, I'll try to answer to the best of my ability. The reason it doesn't come with ARS is probably because in order to get your processes that you build to work within Remedy, it needs to leverage Task Management. That is the underlying engine that your processes use to actually enforce the flows you build. It's all within TMS. Because of that, you also cannot insert Ad-Hoc tasks in there as it would break the pre-built nature of the process flow. The whole idea is to enforce a standard process. Ad-Hoc would break that in most cases. On Thu, Dec 13, 2012 at 12:17 PM, Susan Palmer suzanpal...@gmail.comwrote: ** And what happens if you're not an ITSM user, a custom only shop. Why doesn't it come with ARS as opposed it ITSM? On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. *The benefits of using Process Designer with Remedy are:* 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes – Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements – Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface – Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user productivity and consistent quality data. 8. Automated Version Control – Process Designer includes automated generation of version-stamped processes so that you can easily roll-back to or report on usage of previous versions without the need to get into any workflow development. Process Designer provides these benefits through a graphical interface that allows process designers to build processes that can be executed within Remedy based on tasks, dependencies, decisions, rules (such as Task Assignment and SLAs ,actions such as get user data, updates fields and send emails). You can get more info from below link https://docs.bmc.com/docs/display/public/itsm80/PDFs Hope this helps. Regards/Vaibhav On Thu, Dec 13, 2012 at 2:20 AM, Vikram vkulka...@columnit.com wrote: hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow
Re: Any tool similar to Abydos Analyser!!
Well, when it was still Abydos and not BMC, you could download the standalone version of Designer. The idea was to be able to distribute it to Business Analysts to have them build out the business process and then hand it off to the Remedy dev to tie it all together into Remedy (assigning support groups and custom fields and such). However, I think now, you have to always log in to an AR system in order to access the GUI functionality to build the flows. On Thu, Dec 13, 2012 at 12:24 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: I bet you could still purchase it as a standalone component. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Thursday, December 13, 2012 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! ** And what happens if you're not an ITSM user, a custom only shop. Why doesn't it come with ARS as opposed it ITSM? On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. The benefits of using Process Designer with Remedy are: 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes - Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements - Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface - Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user productivity and consistent quality data. 8. Automated Version Control - Process Designer includes automated generation of version-stamped processes so that you can easily roll-back to or report on usage of previous versions without the need to get into any workflow development. Process Designer provides these benefits through a graphical interface that allows process designers to build processes that can be executed within Remedy based on tasks, dependencies, decisions, rules (such as Task Assignment and SLAs ,actions such as get user data, updates fields and send emails). You can get more info from below link https://docs.bmc.com/docs/display/public/itsm80/PDFs Hope this helps. Regards/Vaibhav On Thu, Dec 13, 2012 at 2:20 AM, Vikram vkulka...@columnit.com wrote: hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature
Re: Any tool similar to Abydos Analyser!!
I'm talking about Analyser, not Designer. Since I've owned Designer for many years I kind of resent having to purchase it again. I'd agree with paying similar yearly support as I do now. Tauf, don't ever think you can't do something in 'custom' that you do in ITSM if you choose too. In custom, you just simply get 'what you need' not what the world thinks you need! On Thu, Dec 13, 2012 at 11:23 AM, Tauf Chowdhury taufc...@gmail.com wrote: ** Susan/Stan, As a customer, I'll try to answer to the best of my ability. The reason it doesn't come with ARS is probably because in order to get your processes that you build to work within Remedy, it needs to leverage Task Management. That is the underlying engine that your processes use to actually enforce the flows you build. It's all within TMS. Because of that, you also cannot insert Ad-Hoc tasks in there as it would break the pre-built nature of the process flow. The whole idea is to enforce a standard process. Ad-Hoc would break that in most cases. On Thu, Dec 13, 2012 at 12:17 PM, Susan Palmer suzanpal...@gmail.comwrote: ** And what happens if you're not an ITSM user, a custom only shop. Why doesn't it come with ARS as opposed it ITSM? On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. *The benefits of using Process Designer with Remedy are:* 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes – Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements – Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface – Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user productivity and consistent quality data. 8. Automated Version Control – Process Designer includes automated generation of version-stamped processes so that you can easily roll-back to or report on usage of previous versions without the need to get into any workflow development. Process Designer provides these benefits through a graphical interface that allows process designers to build processes that can be executed within Remedy based on tasks, dependencies, decisions, rules (such as Task Assignment and SLAs ,actions such as get user data, updates fields and send emails). You can get more info from below link https://docs.bmc.com/docs/display/public/itsm80/PDFs Hope this helps. Regards/Vaibhav On Thu, Dec 13, 2012 at 2:20 AM, Vikram vkulka...@columnit.com wrote: hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev
Re: Any tool similar to Abydos Analyser!!
At WWRUG, I asked someone from BMC about this, and they said it was being discussed. Just to help them along in their discussions, I created an Idea in BMC Communities for us to vote on: https://communities.bmc.com/communities/ideas/1572 Seems like there is enough demand for that. Thad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Any tool similar to Abydos Analyser!!
Hi Tauf. Thanks for your feedback. The reason you want to have ad hoc tasks is the always prevalent reality: the 80/20 rule. 80% of the time, the tasks in the pre-defined process fit the request, but 20% of the time it doesn't. The other purpose is for new processes and enabling your help desk people to, when they see the need for a new process, use an ad hoc task capability to create new processes on the fly. The ad hoc task capability should change any Remedy ticket into a multi-task process on the fly. You didn't answer my question: can the process be more than one level deep. Can it be parent / child / grandchild or more? Thanks. Stan Feinstein w. 310-230-1722. c. 310-428-5748. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, December 13, 2012 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! ** Susan/Stan, As a customer, I'll try to answer to the best of my ability. The reason it doesn't come with ARS is probably because in order to get your processes that you build to work within Remedy, it needs to leverage Task Management. That is the underlying engine that your processes use to actually enforce the flows you build. It's all within TMS. Because of that, you also cannot insert Ad-Hoc tasks in there as it would break the pre-built nature of the process flow. The whole idea is to enforce a standard process. Ad-Hoc would break that in most cases. On Thu, Dec 13, 2012 at 12:17 PM, Susan Palmer suzanpal...@gmail.com wrote: ** And what happens if you're not an ITSM user, a custom only shop. Why doesn't it come with ARS as opposed it ITSM? On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. The benefits of using Process Designer with Remedy are: 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes - Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements - Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface - Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user productivity and consistent quality data. 8. Automated Version Control - Process Designer includes automated generation of version-stamped processes so that you can easily roll-back to or report on usage of previous versions without the need to get into any workflow development. Process Designer provides these benefits through a graphical interface that allows process designers to build processes that can be executed within Remedy based on tasks, dependencies, decisions, rules (such as Task Assignment and SLAs ,actions such as get user data, updates fields
Re: Any tool similar to Abydos Analyser!!
Tauf, Sorry, I was away from my desk for a few minutes and didn't see your answer to the question about whether a process could be more than one level deep. I see that your answer was No. Thanks. Stan w. 310-230-1722. c. 310-428-5748. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, December 13, 2012 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! ** 1 more thing for Stan. Don't think of it as a hierarchy where you have parent/child/grandchild etc... Visually within Task Management, it will look like a bunch of Sequence 1 tasks listed in the Tasks table of an Inc/Chg/Pbm. The flow is controlled via the process you build within the GUI tool of Designer. Think of a vizio workflow being built and then the flow being enforced by workflow within Remedy. However to the end user, they just see a list of tasks. On Thu, Dec 13, 2012 at 12:23 PM, Tauf Chowdhury taufc...@gmail.com wrote: Susan/Stan, As a customer, I'll try to answer to the best of my ability. The reason it doesn't come with ARS is probably because in order to get your processes that you build to work within Remedy, it needs to leverage Task Management. That is the underlying engine that your processes use to actually enforce the flows you build. It's all within TMS. Because of that, you also cannot insert Ad-Hoc tasks in there as it would break the pre-built nature of the process flow. The whole idea is to enforce a standard process. Ad-Hoc would break that in most cases. On Thu, Dec 13, 2012 at 12:17 PM, Susan Palmer suzanpal...@gmail.com wrote: ** And what happens if you're not an ITSM user, a custom only shop. Why doesn't it come with ARS as opposed it ITSM? On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. The benefits of using Process Designer with Remedy are: 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes - Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements - Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface - Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user productivity and consistent quality data. 8. Automated Version Control - Process Designer includes automated generation of version-stamped processes so that you can easily roll-back to or report on usage of previous versions without the need to get into any workflow development. Process Designer provides these benefits through a graphical interface that allows process designers to build processes that can be executed within Remedy based on tasks, dependencies, decisions, rules
Re: Any tool similar to Abydos Analyser!!
Well if that's how you choose to take it. :) There is functionality to nest processes inside other processes but I am not sure how confusing that would get and I've never tried it. I think there's a visualized though that let's the user see the graphical representation of the process. Maybe if Mark Herring or Chris Jones is reading this, they can expand upon it. Sent from my iPhone On Dec 13, 2012, at 1:04 PM, Stanley Feinstein st...@projectremedies.com wrote: ** Tauf, Sorry, I was away from my desk for a few minutes and didn’t see your answer to the question about whether a process could be more than one level deep. I see that your answer was No. Thanks. Stan w. 310-230-1722. c. 310-428-5748. *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury *Sent:* Thursday, December 13, 2012 9:26 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Any tool similar to Abydos Analyser!! ** 1 more thing for Stan. Don't think of it as a hierarchy where you have parent/child/grandchild etc... Visually within Task Management, it will look like a bunch of Sequence 1 tasks listed in the Tasks table of an Inc/Chg/Pbm. The flow is controlled via the process you build within the GUI tool of Designer. Think of a vizio workflow being built and then the flow being enforced by workflow within Remedy. However to the end user, they just see a list of tasks. On Thu, Dec 13, 2012 at 12:23 PM, Tauf Chowdhury taufc...@gmail.com wrote: Susan/Stan, As a customer, I'll try to answer to the best of my ability. The reason it doesn't come with ARS is probably because in order to get your processes that you build to work within Remedy, it needs to leverage Task Management. That is the underlying engine that your processes use to actually enforce the flows you build. It's all within TMS. Because of that, you also cannot insert Ad-Hoc tasks in there as it would break the pre-built nature of the process flow. The whole idea is to enforce a standard process. Ad-Hoc would break that in most cases. On Thu, Dec 13, 2012 at 12:17 PM, Susan Palmer suzanpal...@gmail.com wrote: ** And what happens if you're not an ITSM user, a custom only shop. Why doesn't it come with ARS as opposed it ITSM? On Thu, Dec 13, 2012 at 10:54 AM, vaibhav wadekar wadekar.vaib...@gmail.com wrote: ** Hello Vikram, Abydos analyser is now replaced with Process Designer 8.3.2 and comes with ITSM 7.6.04 and later. You can download a copy of it from EPD within ITSM Suite area. These are the benefits of process designer Process Designer is the quickest and most cost effective way of implementing new processes such as Change and Service requests. Remedy customers can quickly and easily implement processes graphically using Process Designer without resorting to customisation or having to update multiple complex templates. This means implementing processes takes a fraction of the time it would without Process Designer. Process Designer is a tool for process designers that provides a graphical interface to build processes that can be executed on Remedy without the need to develop new applications or customise existing applications or templates. Process Designer is particularly beneficial for systems that require multiple different processes and tasks depending on the type of request such as Change Management, Service Request Management and Incident/Problem Management. *The benefits of using Process Designer with Remedy are:* 1. Processes that fit the business - Process Designer allows you to implement processes that fit the business exactly without having to customise existing bespoke or out of the box applications. 2. Business user get what they want - Business users know what they are getting as they are able to understand and review the process in graphical form exactly as it is implemented. 3. Fast Deployment at lower Cost - Process designers use a simple graphical interface to implement processes without needing to customise Remedy. 4. Reduced Support and Upgrade Costs - Remedy Administrators have reduced time and effort in supporting the Remedy applications as there is no additional development or customisation. Significant effort is also saved in upgrading as Remedy applications are not customised. 5. Streamlined processes – Process Designer allows the automation of processes through the implementation of automated actions removing the necessity of manual intervention where possible. 6. Adherence to management, compliance and audit requirements – Not only is the process diagram a self documenting description of the process as implemented but also the Process Tracker provides a diagrammatic view of the current status and historical flow of every transaction through the process. 7. Simplified User Interface – Process Designer enables decision trees to be built quickly to provide a simplified user interface for data required to support processes. This ensures user
Re: Any tool similar to Abydos Analyser!!
Hi Vikram, You should have a look at www.arsmarts.com. Maybe the Grapher module would answer your needs. Best regards. Kaïs. On 13/12/2012 11:20, Vikram wrote: hi List, Can anyone point me to a tool which is similar to Abydos analyser. What we need is be able to see the system workflow and forms relationship in a pictorial way instead of doing it ourself via the dev studio and show relationship feature. Is there any such thing avaliable in real which can tell me that this is my application structure and this is how the forms are related to each other or I sholud better get going with the manual way of finding it out? Thanks, Vikram ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
