Re: Business Objects reporting problem
Bruce, we are using Remedy ARS 8.1. 3 Mid-tier servers. Apart from that we got a Business Objects 4.1 SP5 server on which we installed another mid-tier (the installer wouldn't allow you to install the viewer only anymore). In the end, we just want users to print. And we got all the .rpt templates already in our Reports form in Remedy so it would be nice to be able to use them. When I go into the reports directory that is located under the mid-tier install dir on the Business Objects server I see our .rpt arrive there when we try to print using the Mid-Tier server w/o Business Objects on it... But in the end it just doesn't work. Failed to process the request!! Adding Crystal Report "PrintIncident.rpt" failed. No authentication credentials were provided to the FRS. (FWB 00058) com.crystaldecisions.sdk.occa.managedreports.reportadd.internal.ReportAddException: Adding Crystal Report "PrintIncident.rpt" failed. No authentication credentials were provided to the FRS. (FWB 00058) I sent you our config to your private email. Maybe something catches your eye. Regarding the problem, I found this URL: http://help.sap.com/businessobject/product_guides/errors/14/0/en/html/topic198.html Doesn't tell me much, esp. as where to look or what is failing. We checked our config for -disablelegacyclients as the doc suggests but it looks perfect. Thomas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Business Objects reporting problem
We use Business Objects and BMC Analytics, but we don't do it in the "normal" BMC way with a standalone server supplied by BMC. We had to work with support to get a copy of the BMC Analytics universe, and install it on our enterprise server that all of our applications use. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas Miskiewicz Sent: Thursday, June 16, 2016 11:20 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects reporting problem So no one is using Business Object for reporting? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Business Objects reporting problem
Thomas, Is this the BMC version of Analytics? If so, did you purchase the Crystal Reports for WEBI or you are just attaching a Crystal Report? What version of Remedy are you using? Bruce On Thu, Jun 16, 2016 at 10:26 AM, Thomas Miskiewicz wrote: > Hello Bruce, > > we installed and configured Mid-Tier on our Business Objects 4.1 SP5 > server. > When we try to run a Report we get this error message: > > Failed to process the request!! > > Adding Crystal Report "PrintIncident.rpt" failed. No authentication > credentials were provided to the FRS. (FWB 00058) > > com.crystaldecisions.sdk.occa.managedreports.reportadd.internal.ReportAddException: > Adding Crystal Report "PrintIncident.rpt" failed. No authentication > credentials were provided to the FRS. (FWB 00058) > > Any idea what do we do wrong and where do we go from here? > > Would you mind sharing your config? Which config guide did you use? > > > > Thanks > > Thomas > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Business Objects reporting problem
Can you email me Offline? bruke...@gmail.com On Thursday, June 16, 2016, Thomas Miskiewicz wrote: > Hello Bruce, > > we installed and configured Mid-Tier on our Business Objects 4.1 SP5 > server. > When we try to run a Report we get this error message: > > Failed to process the request!! > > Adding Crystal Report "PrintIncident.rpt" failed. No authentication > credentials were provided to the FRS. (FWB 00058) > > com.crystaldecisions.sdk.occa.managedreports.reportadd.internal.ReportAddException: > Adding Crystal Report "PrintIncident.rpt" failed. No authentication > credentials were provided to the FRS. (FWB 00058) > > Any idea what do we do wrong and where do we go from here? > > Would you mind sharing your config? Which config guide did you use? > > > > Thanks > > Thomas > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Business Objects reporting problem
Hello Bruce, we installed and configured Mid-Tier on our Business Objects 4.1 SP5 server. When we try to run a Report we get this error message: Failed to process the request!! Adding Crystal Report "PrintIncident.rpt" failed. No authentication credentials were provided to the FRS. (FWB 00058) com.crystaldecisions.sdk.occa.managedreports.reportadd.internal.ReportAddException: Adding Crystal Report "PrintIncident.rpt" failed. No authentication credentials were provided to the FRS. (FWB 00058) Any idea what do we do wrong and where do we go from here? Would you mind sharing your config? Which config guide did you use? Thanks Thomas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Business Objects reporting problem
Hey, Whats the question? We use BO 4.1 SP6 Bruce On Thu, Jun 16, 2016 at 9:20 AM, Thomas Miskiewicz wrote: > So no one is using Business Object for reporting? > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Business Objects reporting problem
We are trying, but haven't gotten it installed and configured yet. Rick On Jun 16, 2016 09:24, "Thomas Miskiewicz" wrote: > So no one is using Business Object for reporting? > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Business Objects reporting problem
So no one is using Business Object for reporting? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Business Objects 3.1 (BOXI 3.1) Support
** buying BMC Analytics will not get you reports in AR System over the web. BOXI that comes with BMC Analytics is for use with BMC Analytics ONLY. You can't use it as your Crystal Report Server for the web. The version that comes with BMC Analytics is Business Objects Professional. Professional limits use to ONE BO module in this case, Analytics. To use with multiple modules (analytics and reporting) you have to purchase the upgrade to BO Premium from SAP. Or just buy Crystal Reports module and don't have Analytics. Kelly DeaverEffective Technologieswww.effect-tech.comkdea...@kellydeaver.com (ARSlist mail)ke...@effect-tech.com (Business mail) Original Message Subject: Business Objects 3.1 (BOXI 3.1) SupportFrom: bruce sisk Date: Wed, September 23, 2009 4:21 pmTo: arslist@ARSLIST.ORGHello,I am trying to nail down support for Business Objects XI 3.1...According to the compat matrix Business Analytics 2.5.01 installs BOXI 3.1 however, the ARS 7.5 matrix says it is not supported.So...anyone from BMC want to clarify? In order to distribute reports over the web on ARS 7.5 do I have to buy BMC Analytics?? Will there be a patch\upgrade to ARS to work with BOXI 3.1 or higher...in case I can't afford BMC Analytics.Bruce SiskBFS EnterprisesPeoplePC OnlineA better way to Internethttp://www.peoplepc.com___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: Business Objects 3.1 (BOXI 3.1) Support
BOXI 3.1 is not supported by AR System 7.5.00. This is due to, as stated in the compatibility matrix, a backwards compatibility issue introduced by SAP that made it technically infeasible at the time of the 7.5.00 release to support both BOXI R2 and BOXI 3.x in the same release. BMC is planning to work around this issue in the next scheduled release of AR System so that BOXI 3.x can be supported. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of bruce sisk Sent: Wednesday, September 23, 2009 2:21 PM To: arslist@ARSLIST.ORG Subject: Business Objects 3.1 (BOXI 3.1) Support Hello, I am trying to nail down support for Business Objects XI 3.1... According to the compat matrix Business Analytics 2.5.01 installs BOXI 3.1 however, the ARS 7.5 matrix says it is not supported. So...anyone from BMC want to clarify? In order to distribute reports over the web on ARS 7.5 do I have to buy BMC Analytics?? Will there be a patch\upgrade to ARS to work with BOXI 3.1 or higher...in case I can't afford BMC Analytics. Bruce Sisk BFS Enterprises PeoplePC Online A better way to Internet http://www.peoplepc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Business Objects XI Premium R2 SP2 as a signle engine for both Analytics and Mid-Tier
** Correct. When you upgrade to Premium, you can use multiple BO Reporting types, thus allowing both Web-Info for Analytics and Crystal for mid-tier reporting Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Re: Business Objects XI Premium R2 SP2 as a signle engine forboth Analytics and Mid-TierFrom: "Chowdhury, Tauf" Date: Fri, July 24, 2009 9:06 amTo: arslist@ARSLIST.ORG Kelly, I am a customer that you mentioned that has installed BOXI as part of the BMC Analytics install. With that scenario, if I upgraded the OEM version to Premium, could I then use that platform for MID-TIER reporting? Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly DeaverSent: Friday, July 24, 2009 9:13 AMTo: arslist@ARSLIST.ORGSubject: Re: Business Objects XI Premium R2 SP2 as a signle engine for both Analytics and Mid-Tier ** I checked with Engineering and yes my statements are true. There are several customers using the option. For those who already have Premium it allows BMC Analytics to just snap in. For those who start using BO by purchasing BMC Analytics, they can go to SAP for an upgrade and save significatly upgrading the OEM version of BOXI Professional to BOXI Premium. Once upgrade, they can use BOXI license to implement Analytics, Crystal and several other cool reporting options. Tim, BMC believes the issue you are having is that BO gave you a Professional License, not a Premium license. They are going to contact you. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message ----Subject: RE: Business Objects XI Premium R2 SP2 as a signle engine forboth Analytics and Mid-TierFrom: Date: Tue, July 21, 2009 2:41 pmTo: arslist@ARSLIST.ORG Yes, using Premium is a supported option and does get you access to both Analytics and Crystal Web. If you are having problems with the install, contact support. It is supported - http://media.cms.bmc.com/documents/BMC_Analytics_2_5_01Compatibility-Matrix_v1.pdf and this was the plan for how our customers could leverage BOXI more effectively. We routinely have customers buy Analytics then upgrade from Professional to Premium so the can use Crystal Web. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Business Objects XI Premium R2 SP2 as a signle engine for bothAnalytics and Mid-TierFrom: Timothy Powell Date: Tue, July 21, 2009 11:56 amTo: arslist@ARSLIST.ORG** Adding to an older existing thread (with new subject) since some of the previous posts may be relevant: We’re trying to reduce the BOXI installs in our environment in order to free up servers. Ok, you can’t use the limited BOXI that comes with Analytics as your Mid-Tier reporting engine. Fine. I’ve seen several posts about the Analytics BOXI not working with MT/Crystal, but found nothing regarding the full BOXI working for Analytics. SO if you own the full BOXI Enterprise Premium R2 SP2 (which works with MT), can it work with Analytics? Anybody gotten that configuration to work? We having issues with this in that when using the full BOXI Enterprise Premium R2 SP2 (11.5), the Analytics Universe will not install. Environment Mid-Tier Server: VMWare ESXi 3 OS – Windows 2003 32-bit Database – SQL Server 2005 JDK – 1.6_014 Web server/JSP Engine – Tomcat 5.5.12 MT Version – 7.5 Environment Analytics Server: VMWare ESXi 3 OS – Windows 2003 32-bit Database – SQL Server 2005 JDK – 1.6_014 Application server – Tomcat 5.5.12 Analytics Version – 2.5.01 Tim Powell From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly DeaverSent: Monday, March 02, 2009 9:09 AMTo: arslist@ARSLIST.ORGSubject: Re: Business Objects ** BOXI that comes with BMC Analytics is for use with BMC Analytics ONLY. You can't use it as your Crystal Report Server. The version that comes with BMC Analytics is Business Objects Professional. Professional limits use to ONE BO module. To use with mutliple modules (analytics and reporting) you have to purchase the upgrade to BO Premium from SAP. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ This e-mail and its attachments may contain Forest Laboratories, Inc. proprie
Re: Business Objects XI Premium R2 SP2 as a signle engine for both Analytics and Mid-Tier
Kelly, I am a customer that you mentioned that has installed BOXI as part of the BMC Analytics install. With that scenario, if I upgraded the OEM version to Premium, could I then use that platform for MID-TIER reporting? Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kelly Deaver Sent: Friday, July 24, 2009 9:13 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects XI Premium R2 SP2 as a signle engine for both Analytics and Mid-Tier ** I checked with Engineering and yes my statements are true. There are several customers using the option. For those who already have Premium it allows BMC Analytics to just snap in. For those who start using BO by purchasing BMC Analytics, they can go to SAP for an upgrade and save significatly upgrading the OEM version of BOXI Professional to BOXI Premium. Once upgrade, they can use BOXI license to implement Analytics, Crystal and several other cool reporting options. Tim, BMC believes the issue you are having is that BO gave you a Professional License, not a Premium license. They are going to contact you. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: RE: Business Objects XI Premium R2 SP2 as a signle engine for both Analytics and Mid-Tier From: Date: Tue, July 21, 2009 2:41 pm To: arslist@ARSLIST.ORG Yes, using Premium is a supported option and does get you access to both Analytics and Crystal Web. If you are having problems with the install, contact support. It is supported - http://media.cms.bmc.com/documents/BMC_Analytics_2_5_01Compatibility-Matrix_v1.pdf and this was the plan for how our customers could leverage BOXI more effectively. We routinely have customers buy Analytics then upgrade from Professional to Premium so the can use Crystal Web. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Business Objects XI Premium R2 SP2 as a signle engine for both Analytics and Mid-Tier From: Timothy Powell Date: Tue, July 21, 2009 11:56 am To: arslist@ARSLIST.ORG ** Adding to an older existing thread (with new subject) since some of the previous posts may be relevant: We’re trying to reduce the BOXI installs in our environment in order to free up servers. Ok, you can’t use the limited BOXI that comes with Analytics as your Mid-Tier reporting engine. Fine. I’ve seen several posts about the Analytics BOXI not working with MT/Crystal, but found nothing regarding the full BOXI working for Analytics. SO if you own the full BOXI Enterprise Premium R2 SP2 (which works with MT), can it work with Analytics? Anybody gotten that configuration to work? We having issues with this in that when using the full BOXI Enterprise Premium R2 SP2 (11.5), the Analytics Universe will not install. Environment Mid-Tier Server: VMWare ESXi 3 OS – Windows 2003 32-bit Database – SQL Server 2005 JDK – 1.6_014 Web server/JSP Engine – Tomcat 5.5.12 MT Version – 7.5 Environment Analytics Server: VMWare ESXi 3 OS – Windows 2003 32-bit Database – SQL Server 2005 JDK – 1.6_014 Application server – Tomcat 5.5.12 Analytics Version – 2.5.01 Tim Powell From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kelly Deaver Sent: Monday, March 02, 2009 9:09 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** BOXI that comes with BMC Analytics is for use with BMC Analytics ONLY. You can't use it as your Crystal Report Server. The version that comes with BMC Analytics is Business Objects Professional. Professional limits use to ONE BO module. To use with mutliple modules (analytics and reporting) you have to purchase the upgrade to BO Premium from SAP. Kelly Deaver
Re: Business Objects XI Premium R2 SP2 as a signle engine for both Analytics and Mid-Tier
** I checked with Engineering and yes my statements are true. There are several customers using the option. For those who already have Premium it allows BMC Analytics to just snap in. For those who start using BO by purchasing BMC Analytics, they can go to SAP for an upgrade and save significatly upgrading the OEM version of BOXI Professional to BOXI Premium. Once upgrade, they can use BOXI license to implement Analytics, Crystal and several other cool reporting options. Tim, BMC believes the issue you are having is that BO gave you a Professional License, not a Premium license. They are going to contact you. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: RE: Business Objects XI Premium R2 SP2 as a signle engine forboth Analytics and Mid-TierFrom: Date: Tue, July 21, 2009 2:41 pmTo: arslist@ARSLIST.ORG Yes, using Premium is a supported option and does get you access to both Analytics and Crystal Web. If you are having problems with the install, contact support. It is supported - http://media.cms.bmc.com/documents/BMC_Analytics_2_5_01Compatibility-Matrix_v1.pdf and this was the plan for how our customers could leverage BOXI more effectively. We routinely have customers buy Analytics then upgrade from Professional to Premium so the can use Crystal Web. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Business Objects XI Premium R2 SP2 as a signle engine for bothAnalytics and Mid-TierFrom: Timothy Powell Date: Tue, July 21, 2009 11:56 amTo: arslist@ARSLIST.ORG** Adding to an older existing thread (with new subject) since some of the previous posts may be relevant: We’re trying to reduce the BOXI installs in our environment in order to free up servers. Ok, you can’t use the limited BOXI that comes with Analytics as your Mid-Tier reporting engine. Fine. I’ve seen several posts about the Analytics BOXI not working with MT/Crystal, but found nothing regarding the full BOXI working for Analytics. SO if you own the full BOXI Enterprise Premium R2 SP2 (which works with MT), can it work with Analytics? Anybody gotten that configuration to work? We having issues with this in that when using the full BOXI Enterprise Premium R2 SP2 (11.5), the Analytics Universe will not install. Environment Mid-Tier Server: VMWare ESXi 3 OS – Windows 2003 32-bit Database – SQL Server 2005 JDK – 1.6_014 Web server/JSP Engine – Tomcat 5.5.12 MT Version – 7.5 Environment Analytics Server: VMWare ESXi 3 OS – Windows 2003 32-bit Database – SQL Server 2005 JDK – 1.6_014 Application server – Tomcat 5.5.12 Analytics Version – 2.5.01 Tim Powell From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly DeaverSent: Monday, March 02, 2009 9:09 AMTo: arslist@ARSLIST.ORGSubject: Re: Business Objects ** BOXI that comes with BMC Analytics is for use with BMC Analytics ONLY. You can't use it as your Crystal Report Server. The version that comes with BMC Analytics is Business Objects Professional. Professional limits use to ONE BO module. To use with mutliple modules (analytics and reporting) you have to purchase the upgrade to BO Premium from SAP. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: Business Objects XI Premium R2 SP2 as a signle engine for both Analytics and Mid-Tier
** Yes, using Premium is a supported option and does get you access to both Analytics and Crystal Web. If you are having problems with the install, contact support. It is supported - http://media.cms.bmc.com/documents/BMC_Analytics_2_5_01Compatibility-Matrix_v1.pdf and this was the plan for how our customers could leverage BOXI more effectively. We routinely have customers buy Analytics then upgrade from Professional to Premium so the can use Crystal Web. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Business Objects XI Premium R2 SP2 as a signle engine for bothAnalytics and Mid-TierFrom: Timothy Powell Date: Tue, July 21, 2009 11:56 amTo: arslist@ARSLIST.ORG** Adding to an older existing thread (with new subject) since some of the previous posts may be relevant: We’re trying to reduce the BOXI installs in our environment in order to free up servers. Ok, you can’t use the limited BOXI that comes with Analytics as your Mid-Tier reporting engine. Fine. I’ve seen several posts about the Analytics BOXI not working with MT/Crystal, but found nothing regarding the full BOXI working for Analytics. SO if you own the full BOXI Enterprise Premium R2 SP2 (which works with MT), can it work with Analytics? Anybody gotten that configuration to work? We having issues with this in that when using the full BOXI Enterprise Premium R2 SP2 (11.5), the Analytics Universe will not install. Environment Mid-Tier Server: VMWare ESXi 3 OS – Windows 2003 32-bit Database – SQL Server 2005 JDK – 1.6_014 Web server/JSP Engine – Tomcat 5.5.12 MT Version – 7.5 Environment Analytics Server: VMWare ESXi 3 OS – Windows 2003 32-bit Database – SQL Server 2005 JDK – 1.6_014 Application server – Tomcat 5.5.12 Analytics Version – 2.5.01 Tim Powell From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly DeaverSent: Monday, March 02, 2009 9:09 AMTo: arslist@ARSLIST.ORGSubject: Re: Business Objects ** BOXI that comes with BMC Analytics is for use with BMC Analytics ONLY. You can't use it as your Crystal Report Server. The version that comes with BMC Analytics is Business Objects Professional. Professional limits use to ONE BO module. To use with mutliple modules (analytics and reporting) you have to purchase the upgrade to BO Premium from SAP. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: Business Objects
I too was facing the error and noticed a bug in MidTier 7.1 Release Notes. ~~~ SW00271546 An error occurs when you publish a Crystal Report from BMC Remedy Mid Tier release 7.x to BusinessObjects Enterprise XI, release 2. This is due to a hard-coded path to the ReportAdd.exe file in the included Crystal jar files. To work around this issue, replaced the following files in Mid Tier installation directory with the same files from BusinessObjects XI release 2: ceplugins.jar cecore.jar cesession.jar celib.jar corbaidl.jar ebus405.jar cereports.jar’ MetafileRenderer.jar webreporting.jar rasapp.jar rascore.jar Serialization.jar URIUtil.jar I checked the release notes of all 7.1 MidTier patches 001, 002, 003, 004 and this was not yet fixed I replaced the files and was able to resolve the "ReportAdd.exe" error but faced another error.. "You need a license to add this type of report "CrystalReport.type" HTH Regards, Sumeet Das On Mar 3, 10:58 am, Rod Harris wrote: > Hi Brian, > > Yes, I copied just all the files in the one directory, preserving the > directory structure of course. > > My configuration is BOXI on a non mid-tier server with just the mid-tier > report server component loaded on the BOXI server. I am able to connect > multiple mid-tiers to the one BOXI server. I just create different ODBC data > sources for each server. Occasionally I come across some idiosyncrasy or > another but it generally works well. We did run into the licensing issue in > that we have 10 concurrent users, where 1 named user would probably be > better. > > Good luck with it, > > Rod > > On 27/02/2009, Sokol, Brian wrote: > > > > > > > ** Hi Rod, > > > So did you copy all the files from the \bin folder or just the > > reportadd.exe file? Even if I get this problem fixed I still have never been > > able to print a report. This reportadd.exe problem just came up when I > > updated the report file I was trying to load. I have never been able to get > > them to print. > > > Brian > > > -- > > *From:* Action Request System discussion list(ARSList) [mailto: > > arsl...@arslist.org] *On Behalf Of *Rod Harris > > *Sent:* Thursday, February 26, 2009 9:42 PM > > *To:* arsl...@arslist.org > > *Subject:* Re: Business Objects > > > ** Hi Brian, > > > You have been trying for a while Brian. > > > Yes I have experienced this very problem. I just copied the directory from > > the place it was installed on D to the place it was expected on C drive and > > the problem was solved. The Mid-Tier to BOXI integration does seem to hard > > code the location of the reportadd program. It also requires that the alias > > of the form embedded in your report is the same as the form name in BMC > > Remedy. This is a problem if you change the source form of a report without > > changing the alias. > > > Rod Harris > > > On 27/02/2009, Sokol, Brian wrote: > > >> ** > > >> I have been trying in vain for many, many months to get BO to work with > >> our MidTier. Business Objects says it is a BMC problem and vice versa. On > >> top of that I don't really trust our Crystal admin. Up to now I could get > >> the reports to display but always got an error when I tried to print them. > >> I > >> am able to export the report to a pdf but can not print it. Now I have > >> another problem. I just updated the report in the remedy Report form and > >> get > >> this error: > > >> *An unexpected error has occurred* > >> *com.crystaldecisions.sdk.exception.SDKException$Unexpected: An > >> unexpected error has occurred cause:java.io.IOException: CreateProcess: > >> "C:\Program Files\Business Objects\BusinessObjects Enterprise > >> 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" > >> -report > >> "C:\Program Files\AR > >> System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\PO > >> Report.rpt" > >> -newrpt -discard -version 1100 -thumbnail -outfile -token > >> z...@ag@_E\TAgWDIea[I >> ]Gd;NGai31_De< >> -token -outfile -thumbnail 1100 -version -discard -newrpt > >> System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\PO > >> Report.rpt? > >> Files\AR ?C:\Program -report > >> 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe? > >> Enterprise Objects\BusinessObjects Files\Business CreateProcess: > >> java.io.IOException: was thrown originally exception
Re: Business Objects
Hi Brian, Yes, I copied just all the files in the one directory, preserving the directory structure of course. My configuration is BOXI on a non mid-tier server with just the mid-tier report server component loaded on the BOXI server. I am able to connect multiple mid-tiers to the one BOXI server. I just create different ODBC data sources for each server. Occasionally I come across some idiosyncrasy or another but it generally works well. We did run into the licensing issue in that we have 10 concurrent users, where 1 named user would probably be better. Good luck with it, Rod On 27/02/2009, Sokol, Brian wrote: > > ** Hi Rod, > > So did you copy all the files from the \bin folder or just the > reportadd.exe file? Even if I get this problem fixed I still have never been > able to print a report. This reportadd.exe problem just came up when I > updated the report file I was trying to load. I have never been able to get > them to print. > > Brian > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Rod Harris > *Sent:* Thursday, February 26, 2009 9:42 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Business Objects > > > ** Hi Brian, > > You have been trying for a while Brian. > > Yes I have experienced this very problem. I just copied the directory from > the place it was installed on D to the place it was expected on C drive and > the problem was solved. The Mid-Tier to BOXI integration does seem to hard > code the location of the reportadd program. It also requires that the alias > of the form embedded in your report is the same as the form name in BMC > Remedy. This is a problem if you change the source form of a report without > changing the alias. > > > Rod Harris > > > On 27/02/2009, Sokol, Brian wrote: >> >> ** >> >> I have been trying in vain for many, many months to get BO to work with >> our MidTier. Business Objects says it is a BMC problem and vice versa. On >> top of that I don't really trust our Crystal admin. Up to now I could get >> the reports to display but always got an error when I tried to print them. I >> am able to export the report to a pdf but can not print it. Now I have >> another problem. I just updated the report in the remedy Report form and get >> this error: >> >> *An unexpected error has occurred* >> *com.crystaldecisions.sdk.exception.SDKException$Unexpected: An >> unexpected error has occurred cause:java.io.IOException: CreateProcess: >> "C:\Program Files\Business Objects\BusinessObjects Enterprise >> 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report >> "C:\Program Files\AR >> System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POReport.rpt" >> -newrpt -discard -version 1100 -thumbnail -outfile -token >> z...@ag@_E\TAgWDIea[I> -token -outfile -thumbnail 1100 -version -discard -newrpt >> System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POReport.rpt? >> Files\AR ?C:\Program -report >> 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe? >> Enterprise Objects\BusinessObjects Files\Business CreateProcess: >> java.io.IOException: was thrown originally exception The occurred has >> error="3" unexpected >> detail:AnmL8fP82mY7]Q`91jlhYgd3==8SkcM=C1f=f5P:L3S0]Gd;NGai31_De<> >> The problem has to do with reportadd.exe. I assume this is copying over my >> new version of the report file. Our install of BOXI is on our D drive. The >> reportadd.exe file is located at d:\boerir2\common\3.5\bin In the error >> above it is looking for this file on the C drive. I also found this KB on >> the BMC support site: >> >> Can Business Objects XI be installed on a non-C drive to run Crystal >> reports in Mid-Tier? >> Product >> Environment >> Solution >> You should always install BOXI on "C:\" drive. If you don't install BOXI >> on "C:\" drive, you will get crystal exception such as below while running >> crystal reports. >> >> com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected >> error has occurred cause:java.io.IOException: CreateProcess: "C:\Program >> Files\Business Objects\BusinessObjects Enterprise >> 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report >> >> >> So is this a Business Objects bug or a BMC bug? BMC is not referencing any >> kind of KB or bug note from business objects. Also has anyone experienced >> the problem I am having where you can display the report but n
Re: Business Objects
** BOXI that comes with BMC Analytics is for use with BMC Analytics ONLY. You can't use it as your Crystal Report Server. The version that comes with BMC Analytics is Business Objects Professional. Professional limits use to ONE BO module. To use with mutliple modules (analytics and reporting) you have to purchase the upgrade to BO Premium from SAP. Kelly Deaver kdea...@kellydeaver.com (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) Original Message Subject: Re: Business ObjectsFrom: Lyle Taylor Date: Thu, February 26, 2009 4:39 pmTo: arslist@ARSLIST.ORG** http://www.w3.org/TR/REC-html40"> While I don’t know about BOXI R3, I know that it is possible to use MidTier and BOXI R2 on the save server, although I had to figure out how to get it to work mostly on my own. In our case, we were using Tomcat for the MidTier and for some reason (I don’t recall what) we also had to use the Java servlet engine rather than the .NET one for BO in order to get things to work. I had to upgrade Tomcat to 5.5.25 (which wasn’t officially supported with BOXI R2, but I think it is supposed to be for R3) and then had to manually install all the WAR files in the right order using the built in Tomcat manager application. Once I did that (there were probably some other small details also, but it was last year, and I no longer have access to my notes) we were able to use it successfully. One thing to consider, though, is that you would probably want to configure a second, separate instance of Tomcat rather than running Midtier and BO in the same instance, due to memory constraints. That said, one thing we were never able to get working was viewing the built in Crystal reports in the MidTier. After working with BMC, we came to the conclusion that it was not possible with the version of BO that came with Analytics due to licensing constraints. That is, the feature that is required in order to view the reports was not licensed with the license given for Analytics. However, I don’t know if that is really correct – I’m not sure if we ever came to a common understanding with BMC on the issue. Lyle From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of straussSent: Thursday, February 26, 2009 12:37 PMTo:arslist@ARSLIST.ORGSubject: Re: Business Objects ** After a fair amount of unsuccessful testing, I was told this week by BMC Support that it is impossible to use the BOXI server under Analytics (we are evaluating Analytics 2.5 on BOXI R3) on the same server as mid-tier: “Regarding the Analytics/Mid-Tier question, Analytics and Mid-Tier can't live together on the same webserver due Analytics restrictions. …and therefore I would not be able to use the instance of BOXI that is installed with Analytics to accomplish Crystal web reporting for the mid-tier. I still need the separate support server setup that I have now, where Crystal Reports Server XI is on a server using .NET and IIS, and mid-tier is on the same server using the bundled Tomcat server, and this server is specified for serving reports by any or all of the normal mid-tiers that serve ITSM users. Christopher Strauss, Ph.D.Call Tracking Administration ManagerUniversity of North Texas Computing & IT Centerhttp://itsm.unt.edu/ From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, ShawnSent: Thursday, February 26, 2009 11:15 AMTo:arslist@ARSLIST.ORGSubject: Re: Business Objects ** I see. In our environment we have a separate business objects instance maintained by our reporting team that is used for multiple applications. For the ITSM apps, we bought BMC Analytics, and for our custom apps we just pull the data directly from the database in the custom universes we created. Instead of doing reporting directly from the Mid Tier, we just have links to the appropriate portions of WEBI (the web-based Business Objects environment) to pull up those reports. To the end user, it doesn’t make a difference if you have BOXI installed right on the Remedy Mid Tier server or if it’s on another server, if you run the full BOXI version since it’s just a matter of pointing hyperlinks to the right place. Shawn Pierson From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sokol, BrianSent: Thursday, February 26, 2009 10:55 AMTo:arslist@ARSLIST.ORGSubject: Re: Business Objects ** This has nothing to do with ITSM? It is pure ars. From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, ShawnSent: Thursday, February 26, 2009 11:38 AMTo:arslist@ARSLIST.ORGSubject: Re: Business Objects ** If your company has another business objects environment, it is possible to install the ITSM universe in that environment and avoid these problems altogether. From:Action Request System d
Re: Business Objects
Hi Rod, So did you copy all the files from the \bin folder or just the reportadd.exe file? Even if I get this problem fixed I still have never been able to print a report. This reportadd.exe problem just came up when I updated the report file I was trying to load. I have never been able to get them to print. Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Thursday, February 26, 2009 9:42 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Hi Brian, You have been trying for a while Brian. Yes I have experienced this very problem. I just copied the directory from the place it was installed on D to the place it was expected on C drive and the problem was solved. The Mid-Tier to BOXI integration does seem to hard code the location of the reportadd program. It also requires that the alias of the form embedded in your report is the same as the form name in BMC Remedy. This is a problem if you change the source form of a report without changing the alias. Rod Harris On 27/02/2009, Sokol, Brian wrote: ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak \POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token z...@ag@_E\TAgWDIea[I
Re: Business Objects
Ben/Brian, I was trying to find my notes from that, but couldn't. L However, I don't think that it was a great deal of files that had to be copied over. I'll try to get on that server tomorrow if I get a chance to take a look-see. Matt From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore Sent: Thursday, February 26, 2009 11:07 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** I think so, I was working with Turing at the time, speifically Matt Reinfeldt was the individual who helped to troubleshoot that issue. I know that Matt reads the list every so often so maybe if he recalls this problem he can comment. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 >>> bso...@scholastic.com 02/26/09 11:54 AM >>> ** Thanks. So did BMC say it was their error? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore Sent: Thursday, February 26, 2009 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Brian, I ran into the same exact error. To correct, I had to create the path it was looking for and probably copy over a few of the files as a workaround. Sorry, I no longer recall what those files are and I'm at a different company now. I was told that the next patch was going to correct that issue. At the time I was on ARS 7.0 patch 3 and ITSM 7.0.1 patch 3. Since you're at a much later version than what I was at the time, I'm guessing they haven't patched that or that they reintroduced the problem. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 >>> bso...@scholastic.com 02/26/09 11:14 AM >>> ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POR eport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token z...@ag@_E\TAgWDIea[I
Re: Business Objects
Hi Brian, You have been trying for a while Brian. Yes I have experienced this very problem. I just copied the directory from the place it was installed on D to the place it was expected on C drive and the problem was solved. The Mid-Tier to BOXI integration does seem to hard code the location of the reportadd program. It also requires that the alias of the form embedded in your report is the same as the form name in BMC Remedy. This is a problem if you change the source form of a report without changing the alias. Rod Harris On 27/02/2009, Sokol, Brian wrote: > > ** > > I have been trying in vain for many, many months to get BO to work with our > MidTier. Business Objects says it is a BMC problem and vice versa. On top of > that I don't really trust our Crystal admin. Up to now I could get the > reports to display but always got an error when I tried to print them. I am > able to export the report to a pdf but can not print it. Now I have another > problem. I just updated the report in the remedy Report form and get this > error: > > *An unexpected error has occurred* > *com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected > error has occurred cause:java.io.IOException: CreateProcess: "C:\Program > Files\Business Objects\BusinessObjects Enterprise > 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report > "C:\Program Files\AR > System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POReport.rpt" > -newrpt -discard -version 1100 -thumbnail -outfile -token > z...@ag@_E\TAgWDIea[I -token -outfile -thumbnail 1100 -version -discard -newrpt > System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POReport.rpt? > Files\AR ?C:\Program -report > 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe? > Enterprise Objects\BusinessObjects Files\Business CreateProcess: > java.io.IOException: was thrown originally exception The occurred has > error="3" unexpected > detail:AnmL8fP82mY7]Q`91jlhYgd3==8SkcM=C1f=f5P:L3S0]Gd;NGai31_De< > > > The problem has to do with reportadd.exe. I assume this is copying over my > new version of the report file. Our install of BOXI is on our D drive. The > reportadd.exe file is located at d:\boerir2\common\3.5\bin In the error > above it is looking for this file on the C drive. I also found this KB on > the BMC support site: > > Can Business Objects XI be installed on a non-C drive to run Crystal > reports in Mid-Tier? > Product > Environment > Solution > You should always install BOXI on "C:\" drive. If you don't install BOXI on > "C:\" drive, you will get crystal exception such as below while running > crystal reports. > > com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected > error has occurred cause:java.io.IOException: CreateProcess: "C:\Program > Files\Business Objects\BusinessObjects Enterprise > 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report > > > So is this a Business Objects bug or a BMC bug? BMC is not referencing any > kind of KB or bug note from business objects. Also has anyone experienced > the problem I am having where you can display the report but not print it? > > Running this on ARS/Mid Tier 7.1/Win Server 2003/IIS > > Thanks, > Brian > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Business Objects
While I don't know about BOXI R3, I know that it is possible to use MidTier and BOXI R2 on the save server, although I had to figure out how to get it to work mostly on my own. In our case, we were using Tomcat for the MidTier and for some reason (I don't recall what) we also had to use the Java servlet engine rather than the .NET one for BO in order to get things to work. I had to upgrade Tomcat to 5.5.25 (which wasn't officially supported with BOXI R2, but I think it is supposed to be for R3) and then had to manually install all the WAR files in the right order using the built in Tomcat manager application. Once I did that (there were probably some other small details also, but it was last year, and I no longer have access to my notes) we were able to use it successfully. One thing to consider, though, is that you would probably want to configure a second, separate instance of Tomcat rather than running Midtier and BO in the same instance, due to memory constraints. That said, one thing we were never able to get working was viewing the built in Crystal reports in the MidTier. After working with BMC, we came to the conclusion that it was not possible with the version of BO that came with Analytics due to licensing constraints. That is, the feature that is required in order to view the reports was not licensed with the license given for Analytics. However, I don't know if that is really correct - I'm not sure if we ever came to a common understanding with BMC on the issue. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, February 26, 2009 12:37 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** After a fair amount of unsuccessful testing, I was told this week by BMC Support that it is impossible to use the BOXI server under Analytics (we are evaluating Analytics 2.5 on BOXI R3) on the same server as mid-tier: "Regarding the Analytics/Mid-Tier question, Analytics and Mid-Tier can't live together on the same webserver due Analytics restrictions. ...and therefore I would not be able to use the instance of BOXI that is installed with Analytics to accomplish Crystal web reporting for the mid-tier. I still need the separate support server setup that I have now, where Crystal Reports Server XI is on a server using .NET and IIS, and mid-tier is on the same server using the bundled Tomcat server, and this server is specified for serving reports by any or all of the normal mid-tiers that serve ITSM users. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, February 26, 2009 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** I see. In our environment we have a separate business objects instance maintained by our reporting team that is used for multiple applications. For the ITSM apps, we bought BMC Analytics, and for our custom apps we just pull the data directly from the database in the custom universes we created. Instead of doing reporting directly from the Mid Tier, we just have links to the appropriate portions of WEBI (the web-based Business Objects environment) to pull up those reports. To the end user, it doesn't make a difference if you have BOXI installed right on the Remedy Mid Tier server or if it's on another server, if you run the full BOXI version since it's just a matter of pointing hyperlinks to the right place. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** This has nothing to do with ITSM? It is pure ars. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, February 26, 2009 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** If your company has another business objects environment, it is possible to install the ITSM universe in that environment and avoid these problems altogether. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:14 AM To: arslist@ARSLIST.ORG Subject: Business Objects ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated t
Re: Business Objects
What level of detail do you need? The reason I ask is because to do this, we have some ASP pages that the .NET team built to redirect to the proper BOXI report directly. In other cases, we simply link to the "home" page of the WEBI server, and since we have single sign on enabled on WEBI server it automatically logs them in and they can do whatever they want. So we aren't doing anything as complex as letting users run queries in Remedy and output the results to business objects, we just link over to business objects reports, where they enter their search criteria on the report itself. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** We have the same thing here (BO on a separate server maintained by another reporting group). Could you provide some detail on where the links pointed to? Sorry I do not know Business Objects at all. Where is WEBI on the BO server? If this works I owe you a beer :) Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, February 26, 2009 12:15 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** I see. In our environment we have a separate business objects instance maintained by our reporting team that is used for multiple applications. For the ITSM apps, we bought BMC Analytics, and for our custom apps we just pull the data directly from the database in the custom universes we created. Instead of doing reporting directly from the Mid Tier, we just have links to the appropriate portions of WEBI (the web-based Business Objects environment) to pull up those reports. To the end user, it doesn't make a difference if you have BOXI installed right on the Remedy Mid Tier server or if it's on another server, if you run the full BOXI version since it's just a matter of pointing hyperlinks to the right place. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** This has nothing to do with ITSM? It is pure ars. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, February 26, 2009 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** If your company has another business objects environment, it is possible to install the ITSM universe in that environment and avoid these problems altogether. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:14 AM To: arslist@ARSLIST.ORG Subject: Business Objects ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token z...@ag@_E\TAgWDIea[Ihttp://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ Private and confidential as detailed here<http://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Business Objects
Crystal Reports Server XI, as bundled with the old Crystal Reports Professional XI, with mid-tier configured to communicate with it as a BOXI server since the user model in XI changed from 5 concurrent to 5 named and mid-tier doesn't work that way. It is a huge can of worms, and now that SAP BO no longer even offers the same product line (as near as I can tell - I have been trying to talk to their sales folks for a week), we are stuck with what we already have. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Chris, So do you have BOXI working with Mid Tier? For the life of me I can not get it to work. BMC looked at my mid Tier setup and said everything was OK on that end. Can anyone offer any help? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, February 26, 2009 2:37 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** After a fair amount of unsuccessful testing, I was told this week by BMC Support that it is impossible to use the BOXI server under Analytics (we are evaluating Analytics 2.5 on BOXI R3) on the same server as mid-tier: "Regarding the Analytics/Mid-Tier question, Analytics and Mid-Tier can't live together on the same webserver due Analytics restrictions. ...and therefore I would not be able to use the instance of BOXI that is installed with Analytics to accomplish Crystal web reporting for the mid-tier. I still need the separate support server setup that I have now, where Crystal Reports Server XI is on a server using .NET and IIS, and mid-tier is on the same server using the bundled Tomcat server, and this server is specified for serving reports by any or all of the normal mid-tiers that serve ITSM users. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, February 26, 2009 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** I see. In our environment we have a separate business objects instance maintained by our reporting team that is used for multiple applications. For the ITSM apps, we bought BMC Analytics, and for our custom apps we just pull the data directly from the database in the custom universes we created. Instead of doing reporting directly from the Mid Tier, we just have links to the appropriate portions of WEBI (the web-based Business Objects environment) to pull up those reports. To the end user, it doesn't make a difference if you have BOXI installed right on the Remedy Mid Tier server or if it's on another server, if you run the full BOXI version since it's just a matter of pointing hyperlinks to the right place. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** This has nothing to do with ITSM? It is pure ars. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, February 26, 2009 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** If your company has another business objects environment, it is possible to install the ITSM universe in that environment and avoid these problems altogether. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:14 AM To: arslist@ARSLIST.ORG Subject: Business Objects ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POReport.rpt" -ne
Re: Business Objects
Chris, So do you have BOXI working with Mid Tier? For the life of me I can not get it to work. BMC looked at my mid Tier setup and said everything was OK on that end. Can anyone offer any help? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, February 26, 2009 2:37 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** After a fair amount of unsuccessful testing, I was told this week by BMC Support that it is impossible to use the BOXI server under Analytics (we are evaluating Analytics 2.5 on BOXI R3) on the same server as mid-tier: "Regarding the Analytics/Mid-Tier question, Analytics and Mid-Tier can't live together on the same webserver due Analytics restrictions. ...and therefore I would not be able to use the instance of BOXI that is installed with Analytics to accomplish Crystal web reporting for the mid-tier. I still need the separate support server setup that I have now, where Crystal Reports Server XI is on a server using .NET and IIS, and mid-tier is on the same server using the bundled Tomcat server, and this server is specified for serving reports by any or all of the normal mid-tiers that serve ITSM users. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, February 26, 2009 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** I see. In our environment we have a separate business objects instance maintained by our reporting team that is used for multiple applications. For the ITSM apps, we bought BMC Analytics, and for our custom apps we just pull the data directly from the database in the custom universes we created. Instead of doing reporting directly from the Mid Tier, we just have links to the appropriate portions of WEBI (the web-based Business Objects environment) to pull up those reports. To the end user, it doesn't make a difference if you have BOXI installed right on the Remedy Mid Tier server or if it's on another server, if you run the full BOXI version since it's just a matter of pointing hyperlinks to the right place. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** This has nothing to do with ITSM? It is pure ars. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, February 26, 2009 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** If your company has another business objects environment, it is possible to install the ITSM universe in that environment and avoid these problems altogether. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:14 AM To: arslist@ARSLIST.ORG Subject: Business Objects ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak \POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token z...@ag@_E\TAgWDIea[Ihttp://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Business Objects
Might the problem be because 2 applications uses the same jar files and they cannot be started simultaneously??? If so I had faced something similar with SRM and SLM and Mid-Tier to work together but resolved it with a workaround.. I worked with BMC support on that for a while but they didn't manage to give me a solution but thanks to L J Longwing, who had faced something similar, and had resolved it, I managed to get it working. If that is the same problem you are facing maybe there is a solution. Joe From: strauss To: arslist@ARSLIST.ORG Sent: Thursday, February 26, 2009 2:53:50 PM Subject: Re: Business Objects You got all of the information on this that BMC was willing to share with me! Not real smart – they could sell a lot more Analytics servers if it _also_ solved our Crystal Reports web reporting problems for the mid-tier. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, February 26, 2009 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Chris, Just for the purpose of information.. what kind of restrictions? Joe From:strauss To: arslist@ARSLIST.ORG Sent: Thursday, February 26, 2009 2:37:07 PM Subject: Re: Business Objects ** After a fair amount of unsuccessful testing, I was told this week by BMC Support that it is impossible to use the BOXI server under Analytics (we are evaluating Analytics 2.5 on BOXI R3) on the same server as mid-tier: “Regarding the Analytics/Mid-Tier question, Analytics and Mid-Tier can't live together on the same webserver due Analytics restrictions. …and therefore I would not be able to use the instance of BOXI that is installed with Analytics to accomplish Crystal web reporting for the mid-tier. I still need the separate support server setup that I have now, where Crystal Reports Server XI is on a server using .NET and IIS, and mid-tier is on the same server using the bundled Tomcat server, and this server is specified for serving reports by any or all of the normal mid-tiers that serve ITSM users. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, February 26, 2009 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** I see. In our environment we have a separate business objects instance maintained by our reporting team that is used for multiple applications. For the ITSM apps, we bought BMC Analytics, and for our custom apps we just pull the data directly from the database in the custom universes we created. Instead of doing reporting directly from the Mid Tier, we just have links to the appropriate portions of WEBI (the web-based Business Objects environment) to pull up those reports. To the end user, it doesn’t make a difference if you have BOXI installed right on the Remedy Mid Tier server or if it’s on another server, if you run the full BOXI version since it’s just a matter of pointing hyperlinks to the right place. Shawn Pierson From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** This has nothing to do with ITSM? It is pure ars. From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, February 26, 2009 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** If your company has another business objects environment, it is possible to install the ITSM universe in that environment and avoid these problems altogether. From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:14 AM To: arslist@ARSLIST.ORG Subject: Business Objects ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Ente
Re: Business Objects
You got all of the information on this that BMC was willing to share with me! Not real smart – they could sell a lot more Analytics servers if it _also_ solved our Crystal Reports web reporting problems for the mid-tier. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, February 26, 2009 1:45 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Chris, Just for the purpose of information.. what kind of restrictions? Joe From: strauss To: arslist@ARSLIST.ORG Sent: Thursday, February 26, 2009 2:37:07 PM Subject: Re: Business Objects ** After a fair amount of unsuccessful testing, I was told this week by BMC Support that it is impossible to use the BOXI server under Analytics (we are evaluating Analytics 2.5 on BOXI R3) on the same server as mid-tier: “Regarding the Analytics/Mid-Tier question, Analytics and Mid-Tier can't live together on the same webserver due Analytics restrictions. …and therefore I would not be able to use the instance of BOXI that is installed with Analytics to accomplish Crystal web reporting for the mid-tier. I still need the separate support server setup that I have now, where Crystal Reports Server XI is on a server using .NET and IIS, and mid-tier is on the same server using the bundled Tomcat server, and this server is specified for serving reports by any or all of the normal mid-tiers that serve ITSM users. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, February 26, 2009 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** I see. In our environment we have a separate business objects instance maintained by our reporting team that is used for multiple applications. For the ITSM apps, we bought BMC Analytics, and for our custom apps we just pull the data directly from the database in the custom universes we created. Instead of doing reporting directly from the Mid Tier, we just have links to the appropriate portions of WEBI (the web-based Business Objects environment) to pull up those reports. To the end user, it doesn’t make a difference if you have BOXI installed right on the Remedy Mid Tier server or if it’s on another server, if you run the full BOXI version since it’s just a matter of pointing hyperlinks to the right place. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** This has nothing to do with ITSM? It is pure ars. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, February 26, 2009 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** If your company has another business objects environment, it is possible to install the ITSM universe in that environment and avoid these problems altogether. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:14 AM To: arslist@ARSLIST.ORG Subject: Business Objects ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io<http://java.io.io/>.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token z...@ag@_E\TAgWDIea[I
Re: Business Objects
Chris, Just for the purpose of information.. what kind of restrictions? Joe From: strauss To: arslist@ARSLIST.ORG Sent: Thursday, February 26, 2009 2:37:07 PM Subject: Re: Business Objects ** After a fair amount of unsuccessful testing, I was told this week by BMC Support that it is impossible to use the BOXI server under Analytics (we are evaluating Analytics 2.5 on BOXI R3) on the same server as mid-tier: “Regarding the Analytics/Mid-Tier question, Analytics and Mid-Tier can't live together on the same webserver due Analytics restrictions. …and therefore I would not be able to use the instance of BOXI that is installed with Analytics to accomplish Crystal web reporting for the mid-tier. I still need the separate support server setup that I have now, where Crystal Reports Server XI is on a server using .NET and IIS, and mid-tier is on the same server using the bundled Tomcat server, and this server is specified for serving reports by any or all of the normal mid-tiers that serve ITSM users. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, February 26, 2009 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** I see. In our environment we have a separate business objects instance maintained by our reporting team that is used for multiple applications. For the ITSM apps, we bought BMC Analytics, and for our custom apps we just pull the data directly from the database in the custom universes we created. Instead of doing reporting directly from the Mid Tier, we just have links to the appropriate portions of WEBI (the web-based Business Objects environment) to pull up those reports. To the end user, it doesn’t make a difference if you have BOXI installed right on the Remedy Mid Tier server or if it’s on another server, if you run the full BOXI version since it’s just a matter of pointing hyperlinks to the right place. Shawn Pierson From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** This has nothing to do with ITSM? It is pure ars. From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, February 26, 2009 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** If your company has another business objects environment, it is possible to install the ITSM universe in that environment and avoid these problems altogether. From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:14 AM To: arslist@ARSLIST.ORG Subject: Business Objects ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token z...@ag@_E\TAgWDIea[I
Re: Business Objects
After a fair amount of unsuccessful testing, I was told this week by BMC Support that it is impossible to use the BOXI server under Analytics (we are evaluating Analytics 2.5 on BOXI R3) on the same server as mid-tier: "Regarding the Analytics/Mid-Tier question, Analytics and Mid-Tier can't live together on the same webserver due Analytics restrictions. ...and therefore I would not be able to use the instance of BOXI that is installed with Analytics to accomplish Crystal web reporting for the mid-tier. I still need the separate support server setup that I have now, where Crystal Reports Server XI is on a server using .NET and IIS, and mid-tier is on the same server using the bundled Tomcat server, and this server is specified for serving reports by any or all of the normal mid-tiers that serve ITSM users. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, February 26, 2009 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** I see. In our environment we have a separate business objects instance maintained by our reporting team that is used for multiple applications. For the ITSM apps, we bought BMC Analytics, and for our custom apps we just pull the data directly from the database in the custom universes we created. Instead of doing reporting directly from the Mid Tier, we just have links to the appropriate portions of WEBI (the web-based Business Objects environment) to pull up those reports. To the end user, it doesn't make a difference if you have BOXI installed right on the Remedy Mid Tier server or if it's on another server, if you run the full BOXI version since it's just a matter of pointing hyperlinks to the right place. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** This has nothing to do with ITSM? It is pure ars. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, February 26, 2009 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** If your company has another business objects environment, it is possible to install the ITSM universe in that environment and avoid these problems altogether. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:14 AM To: arslist@ARSLIST.ORG Subject: Business Objects ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token z...@ag@_E\TAgWDIea[Ihttp://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ Private and confidential as detailed here<http://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Business Objects
We have the same thing here (BO on a separate server maintained by another reporting group). Could you provide some detail on where the links pointed to? Sorry I do not know Business Objects at all. Where is WEBI on the BO server? If this works I owe you a beer :) Thanks, Brian From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, February 26, 2009 12:15 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** I see. In our environment we have a separate business objects instance maintained by our reporting team that is used for multiple applications. For the ITSM apps, we bought BMC Analytics, and for our custom apps we just pull the data directly from the database in the custom universes we created. Instead of doing reporting directly from the Mid Tier, we just have links to the appropriate portions of WEBI (the web-based Business Objects environment) to pull up those reports. To the end user, it doesn't make a difference if you have BOXI installed right on the Remedy Mid Tier server or if it's on another server, if you run the full BOXI version since it's just a matter of pointing hyperlinks to the right place. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** This has nothing to do with ITSM? It is pure ars. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, February 26, 2009 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** If your company has another business objects environment, it is possible to install the ITSM universe in that environment and avoid these problems altogether. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:14 AM To: arslist@ARSLIST.ORG Subject: Business Objects ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak \POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token z...@ag@_E\TAgWDIea[Ihttp://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Business Objects
Thanks. The funny thing is that BMC has a KB on their site stating "this is a crystal defect". We install all our apps on the D partitions of our servers. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore Sent: Thursday, February 26, 2009 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** I think so, I was working with Turing at the time, speifically Matt Reinfeldt was the individual who helped to troubleshoot that issue. I know that Matt reads the list every so often so maybe if he recalls this problem he can comment. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 >>> bso...@scholastic.com 02/26/09 11:54 AM >>> ** Thanks. So did BMC say it was their error? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore Sent: Thursday, February 26, 2009 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Brian, I ran into the same exact error. To correct, I had to create the path it was looking for and probably copy over a few of the files as a workaround. Sorry, I no longer recall what those files are and I'm at a different company now. I was told that the next patch was going to correct that issue. At the time I was on ARS 7.0 patch 3 and ITSM 7.0.1 patch 3. Since you're at a much later version than what I was at the time, I'm guessing they haven't patched that or that they reintroduced the problem. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 >>> bso...@scholastic.com 02/26/09 11:14 AM >>> ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak \POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token z...@ag@_E\TAgWDIea[I
Re: Business Objects
I see. In our environment we have a separate business objects instance maintained by our reporting team that is used for multiple applications. For the ITSM apps, we bought BMC Analytics, and for our custom apps we just pull the data directly from the database in the custom universes we created. Instead of doing reporting directly from the Mid Tier, we just have links to the appropriate portions of WEBI (the web-based Business Objects environment) to pull up those reports. To the end user, it doesn't make a difference if you have BOXI installed right on the Remedy Mid Tier server or if it's on another server, if you run the full BOXI version since it's just a matter of pointing hyperlinks to the right place. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** This has nothing to do with ITSM? It is pure ars. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, February 26, 2009 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** If your company has another business objects environment, it is possible to install the ITSM universe in that environment and avoid these problems altogether. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:14 AM To: arslist@ARSLIST.ORG Subject: Business Objects ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token z...@ag@_E\TAgWDIea[Ihttp://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Business Objects
I think so, I was working with Turing at the time, speifically Matt Reinfeldt was the individual who helped to troubleshoot that issue. I know that Matt reads the list every so often so maybe if he recalls this problem he can comment. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 >>> bso...@scholastic.com 02/26/09 11:54 AM >>> ** Thanks. So did BMC say it was their error? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore Sent: Thursday, February 26, 2009 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Brian, I ran into the same exact error. To correct, I had to create the path it was looking for and probably copy over a few of the files as a workaround. Sorry, I no longer recall what those files are and I'm at a different company now. I was told that the next patch was going to correct that issue. At the time I was on ARS 7.0 patch 3 and ITSM 7.0.1 patch 3. Since you're at a much later version than what I was at the time, I'm guessing they haven't patched that or that they reintroduced the problem. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 >>> bso...@scholastic.com 02/26/09 11:14 AM >>> ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token z...@ag@_E\TAgWDIea[I
Re: Business Objects
This has nothing to do with ITSM? It is pure ars. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Thursday, February 26, 2009 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** If your company has another business objects environment, it is possible to install the ITSM universe in that environment and avoid these problems altogether. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:14 AM To: arslist@ARSLIST.ORG Subject: Business Objects ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak \POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token z...@ag@_E\TAgWDIea[Ihttp://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Business Objects
Thanks. So did BMC say it was their error? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore Sent: Thursday, February 26, 2009 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Brian, I ran into the same exact error. To correct, I had to create the path it was looking for and probably copy over a few of the files as a workaround. Sorry, I no longer recall what those files are and I'm at a different company now. I was told that the next patch was going to correct that issue. At the time I was on ARS 7.0 patch 3 and ITSM 7.0.1 patch 3. Since you're at a much later version than what I was at the time, I'm guessing they haven't patched that or that they reintroduced the problem. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 >>> bso...@scholastic.com 02/26/09 11:14 AM >>> ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak \POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token z...@ag@_E\TAgWDIea[I
Re: Business Objects
If your company has another business objects environment, it is possible to install the ITSM universe in that environment and avoid these problems altogether. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian Sent: Thursday, February 26, 2009 10:14 AM To: arslist@ARSLIST.ORG Subject: Business Objects ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token z...@ag@_E\TAgWDIea[Ihttp://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Business Objects
Brian, I ran into the same exact error. To correct, I had to create the path it was looking for and probably copy over a few of the files as a workaround. Sorry, I no longer recall what those files are and I'm at a different company now. I was told that the next patch was going to correct that issue. At the time I was on ARS 7.0 patch 3 and ITSM 7.0.1 patch 3. Since you're at a much later version than what I was at the time, I'm guessing they haven't patched that or that they reintroduced the problem. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 >>> bso...@scholastic.com 02/26/09 11:14 AM >>> ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak\POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token z...@ag@_E\TAgWDIea[I
Re: Business Objects
Yes they are all part of an image but I very much doubt that is a problem. There are no printing problems. The problem occurs when the Crystal ActiveX Print Control is invoked. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bryan Waters Sent: Tuesday, October 21, 2008 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Are all of the workstations you tried part of a corporate OS image? If so, is there the possibility of using a non-standard corporate OS image to test against? Thanks, Bryan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, October 21, 2008 2:59 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects I have tried from many workstations and all get the same error. I have also tried several printers from my workstation. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, October 21, 2008 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects I wonder if the printer driver has something to do with it? Have you tried changing the default printer on the workstation where you are running the report to something like the Microsoft Document Writer? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, October 21, 2008 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Can anyone offer a suggestion? I have tkts open with BMC and BO but I am not getting anywhere. I can pull up a report but get a generic error when I try to print it. I can not even find any kind of error to check. It simply says an error has occurred on the server would you like to view the error information? If I click Yes it just opens another copy of the report. I have been trying to get this resolved for weeks and have run out of ideas. -Original Message- From: Sokol, Brian Sent: Thursday, October 02, 2008 9:44 AM To: arslist@ARSLIST.ORG Subject: RE: Business Objects This saga continues with BMC saying this is a Business Objects problem and BO saying it is a BMC problem. By default we are using the DHTML viewer. You are forced to use an activex print control. That is what is failing. The BO server is using SSL and BMC feels that may be causing a problem. The BO support folks were involved in a webex yesterday and here are their thoughts: We just had a call with BO support. Their first reaction was that, since BMC is using their own viewer that's deployed during the installation, they will not support. BO uses the following directory to view the reports D:\BOEIXR2\common\3.5\crystalreportviewer115. During the webex demo they were able to successfully view and print the same PO report through BO Infoview. Anyone out there have any ideas? Here is our environment. Does anyone have a similar setup? BMC claims that all their customers are using BO 11.5. Not sure if that is a true statement. BO Server: Windows server 2003/BO Enterprise 11.5/IIS and New Atlanta. They are using SSL on this server MidTier: Windows Server 2003/MidTier 7.1/IIS and New Atlanta Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, You are having quite a saga with this. I don't have the server in front of me right now. I didn't copy everything - just that directory. Sorry I didn't read all of your email. I just saw the error message and jumped in. You have dealt with this message. Maybe try this. I'm using the dynamic HTML viewer and it works well. I don't think it has an activex print function. If you switch your BO system to another viewer maybe this will help. For me changing my viewer preferences does nothing. I think it takes the default from within the BO system itself. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Rod, Yes that is what I did as well. My report would not even load on screen. Now since I copied reportadd.exe over to the C drive the report loads OK. My problem now is it will not print. When you click on the print icon in the report it loads an active x print control and then throws that same error. I think it is still looking in the wrong directory. BMC is saying I should copy the entire BO directory to the C drive. Did you copy all the folders to the C drive? I just copied the one exe and two related DLLs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED
Re: Business Objects
Are all of the workstations you tried part of a corporate OS image? If so, is there the possibility of using a non-standard corporate OS image to test against? Thanks, Bryan -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, October 21, 2008 2:59 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects I have tried from many workstations and all get the same error. I have also tried several printers from my workstation. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, October 21, 2008 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects I wonder if the printer driver has something to do with it? Have you tried changing the default printer on the workstation where you are running the report to something like the Microsoft Document Writer? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, October 21, 2008 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Can anyone offer a suggestion? I have tkts open with BMC and BO but I am not getting anywhere. I can pull up a report but get a generic error when I try to print it. I can not even find any kind of error to check. It simply says an error has occurred on the server would you like to view the error information? If I click Yes it just opens another copy of the report. I have been trying to get this resolved for weeks and have run out of ideas. -Original Message- From: Sokol, Brian Sent: Thursday, October 02, 2008 9:44 AM To: arslist@ARSLIST.ORG Subject: RE: Business Objects This saga continues with BMC saying this is a Business Objects problem and BO saying it is a BMC problem. By default we are using the DHTML viewer. You are forced to use an activex print control. That is what is failing. The BO server is using SSL and BMC feels that may be causing a problem. The BO support folks were involved in a webex yesterday and here are their thoughts: We just had a call with BO support. Their first reaction was that, since BMC is using their own viewer that's deployed during the installation, they will not support. BO uses the following directory to view the reports D:\BOEIXR2\common\3.5\crystalreportviewer115. During the webex demo they were able to successfully view and print the same PO report through BO Infoview. Anyone out there have any ideas? Here is our environment. Does anyone have a similar setup? BMC claims that all their customers are using BO 11.5. Not sure if that is a true statement. BO Server: Windows server 2003/BO Enterprise 11.5/IIS and New Atlanta. They are using SSL on this server MidTier: Windows Server 2003/MidTier 7.1/IIS and New Atlanta Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, You are having quite a saga with this. I don't have the server in front of me right now. I didn't copy everything - just that directory. Sorry I didn't read all of your email. I just saw the error message and jumped in. You have dealt with this message. Maybe try this. I'm using the dynamic HTML viewer and it works well. I don't think it has an activex print function. If you switch your BO system to another viewer maybe this will help. For me changing my viewer preferences does nothing. I think it takes the default from within the BO system itself. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Rod, Yes that is what I did as well. My report would not even load on screen. Now since I copied reportadd.exe over to the C drive the report loads OK. My problem now is it will not print. When you click on the print icon in the report it loads an active x print control and then throws that same error. I think it is still looking in the wrong directory. BMC is saying I should copy the entire BO directory to the C drive. Did you copy all the folders to the C drive? I just copied the one exe and two related DLLs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, Have you got the program C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe installed at the location specified? In my case we had BO installed on the D drive so it didn't work and threw t
Re: Business Objects
I have tried from many workstations and all get the same error. I have also tried several printers from my workstation. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Tuesday, October 21, 2008 2:54 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects I wonder if the printer driver has something to do with it? Have you tried changing the default printer on the workstation where you are running the report to something like the Microsoft Document Writer? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, October 21, 2008 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Can anyone offer a suggestion? I have tkts open with BMC and BO but I am not getting anywhere. I can pull up a report but get a generic error when I try to print it. I can not even find any kind of error to check. It simply says an error has occurred on the server would you like to view the error information? If I click Yes it just opens another copy of the report. I have been trying to get this resolved for weeks and have run out of ideas. -Original Message- From: Sokol, Brian Sent: Thursday, October 02, 2008 9:44 AM To: arslist@ARSLIST.ORG Subject: RE: Business Objects This saga continues with BMC saying this is a Business Objects problem and BO saying it is a BMC problem. By default we are using the DHTML viewer. You are forced to use an activex print control. That is what is failing. The BO server is using SSL and BMC feels that may be causing a problem. The BO support folks were involved in a webex yesterday and here are their thoughts: We just had a call with BO support. Their first reaction was that, since BMC is using their own viewer that's deployed during the installation, they will not support. BO uses the following directory to view the reports D:\BOEIXR2\common\3.5\crystalreportviewer115. During the webex demo they were able to successfully view and print the same PO report through BO Infoview. Anyone out there have any ideas? Here is our environment. Does anyone have a similar setup? BMC claims that all their customers are using BO 11.5. Not sure if that is a true statement. BO Server: Windows server 2003/BO Enterprise 11.5/IIS and New Atlanta. They are using SSL on this server MidTier: Windows Server 2003/MidTier 7.1/IIS and New Atlanta Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, You are having quite a saga with this. I don't have the server in front of me right now. I didn't copy everything - just that directory. Sorry I didn't read all of your email. I just saw the error message and jumped in. You have dealt with this message. Maybe try this. I'm using the dynamic HTML viewer and it works well. I don't think it has an activex print function. If you switch your BO system to another viewer maybe this will help. For me changing my viewer preferences does nothing. I think it takes the default from within the BO system itself. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Rod, Yes that is what I did as well. My report would not even load on screen. Now since I copied reportadd.exe over to the C drive the report loads OK. My problem now is it will not print. When you click on the print icon in the report it loads an active x print control and then throws that same error. I think it is still looking in the wrong directory. BMC is saying I should copy the entire BO directory to the C drive. Did you copy all the folders to the C drive? I just copied the one exe and two related DLLs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, Have you got the program C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe installed at the location specified? In my case we had BO installed on the D drive so it didn't work and threw the same error you have (from memory). I merely copied this program from the location it was installed in and the other files in the same directory to the specified directory on C. This fixed the issue. I suspect that the integration is hard coded with the default install location. I couldn't find anywhere that I could change this so had to use the workaround above. Rod _
Re: Business Objects
I wonder if the printer driver has something to do with it? Have you tried changing the default printer on the workstation where you are running the report to something like the Microsoft Document Writer? --- J.T. Shyman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, October 21, 2008 2:33 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Can anyone offer a suggestion? I have tkts open with BMC and BO but I am not getting anywhere. I can pull up a report but get a generic error when I try to print it. I can not even find any kind of error to check. It simply says an error has occurred on the server would you like to view the error information? If I click Yes it just opens another copy of the report. I have been trying to get this resolved for weeks and have run out of ideas. -Original Message- From: Sokol, Brian Sent: Thursday, October 02, 2008 9:44 AM To: arslist@ARSLIST.ORG Subject: RE: Business Objects This saga continues with BMC saying this is a Business Objects problem and BO saying it is a BMC problem. By default we are using the DHTML viewer. You are forced to use an activex print control. That is what is failing. The BO server is using SSL and BMC feels that may be causing a problem. The BO support folks were involved in a webex yesterday and here are their thoughts: We just had a call with BO support. Their first reaction was that, since BMC is using their own viewer that's deployed during the installation, they will not support. BO uses the following directory to view the reports D:\BOEIXR2\common\3.5\crystalreportviewer115. During the webex demo they were able to successfully view and print the same PO report through BO Infoview. Anyone out there have any ideas? Here is our environment. Does anyone have a similar setup? BMC claims that all their customers are using BO 11.5. Not sure if that is a true statement. BO Server: Windows server 2003/BO Enterprise 11.5/IIS and New Atlanta. They are using SSL on this server MidTier: Windows Server 2003/MidTier 7.1/IIS and New Atlanta Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, You are having quite a saga with this. I don't have the server in front of me right now. I didn't copy everything - just that directory. Sorry I didn't read all of your email. I just saw the error message and jumped in. You have dealt with this message. Maybe try this. I'm using the dynamic HTML viewer and it works well. I don't think it has an activex print function. If you switch your BO system to another viewer maybe this will help. For me changing my viewer preferences does nothing. I think it takes the default from within the BO system itself. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Rod, Yes that is what I did as well. My report would not even load on screen. Now since I copied reportadd.exe over to the C drive the report loads OK. My problem now is it will not print. When you click on the print icon in the report it loads an active x print control and then throws that same error. I think it is still looking in the wrong directory. BMC is saying I should copy the entire BO directory to the C drive. Did you copy all the folders to the C drive? I just copied the one exe and two related DLLs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, Have you got the program C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe installed at the location specified? In my case we had BO installed on the D drive so it didn't work and threw the same error you have (from memory). I merely copied this program from the location it was installed in and the other files in the same directory to the specified directory on C. This fixed the issue. I suspect that the integration is hard coded with the default install location. I couldn't find anywhere that I could change this so had to use the workaround above. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 12:35 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Joe or anyone out there have you ever seen BO 11.5 work with MidTier 7.1. BO is installed on another server and we are using New Atlanta/IIS and Win Server 2003 on both the Mid Tier and B
Re: Business Objects
Can anyone offer a suggestion? I have tkts open with BMC and BO but I am not getting anywhere. I can pull up a report but get a generic error when I try to print it. I can not even find any kind of error to check. It simply says an error has occurred on the server would you like to view the error information? If I click Yes it just opens another copy of the report. I have been trying to get this resolved for weeks and have run out of ideas. -Original Message- From: Sokol, Brian Sent: Thursday, October 02, 2008 9:44 AM To: arslist@ARSLIST.ORG Subject: RE: Business Objects This saga continues with BMC saying this is a Business Objects problem and BO saying it is a BMC problem. By default we are using the DHTML viewer. You are forced to use an activex print control. That is what is failing. The BO server is using SSL and BMC feels that may be causing a problem. The BO support folks were involved in a webex yesterday and here are their thoughts: We just had a call with BO support. Their first reaction was that, since BMC is using their own viewer that's deployed during the installation, they will not support. BO uses the following directory to view the reports D:\BOEIXR2\common\3.5\crystalreportviewer115. During the webex demo they were able to successfully view and print the same PO report through BO Infoview. Anyone out there have any ideas? Here is our environment. Does anyone have a similar setup? BMC claims that all their customers are using BO 11.5. Not sure if that is a true statement. BO Server: Windows server 2003/BO Enterprise 11.5/IIS and New Atlanta. They are using SSL on this server MidTier: Windows Server 2003/MidTier 7.1/IIS and New Atlanta Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, You are having quite a saga with this. I don't have the server in front of me right now. I didn't copy everything - just that directory. Sorry I didn't read all of your email. I just saw the error message and jumped in. You have dealt with this message. Maybe try this. I'm using the dynamic HTML viewer and it works well. I don't think it has an activex print function. If you switch your BO system to another viewer maybe this will help. For me changing my viewer preferences does nothing. I think it takes the default from within the BO system itself. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Rod, Yes that is what I did as well. My report would not even load on screen. Now since I copied reportadd.exe over to the C drive the report loads OK. My problem now is it will not print. When you click on the print icon in the report it loads an active x print control and then throws that same error. I think it is still looking in the wrong directory. BMC is saying I should copy the entire BO directory to the C drive. Did you copy all the folders to the C drive? I just copied the one exe and two related DLLs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, Have you got the program C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe installed at the location specified? In my case we had BO installed on the D drive so it didn't work and threw the same error you have (from memory). I merely copied this program from the location it was installed in and the other files in the same directory to the specified directory on C. This fixed the issue. I suspect that the integration is hard coded with the default install location. I couldn't find anywhere that I could change this so had to use the workaround above. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 12:35 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Joe or anyone out there have you ever seen BO 11.5 work with MidTier 7.1. BO is installed on another server and we are using New Atlanta/IIS and Win Server 2003 on both the Mid Tier and BO servers. Also BO is installed on the D drive which seems to be a problem for some reason. When I try to load the report I get this error message: Failed to process the request!! An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\Cryst
Re: Business Objects
This sage continues with BMC saying this is a Business Objects problem and BO saying it is a BMC problem. By default we are using the DHTML viewer. You are forced to use an activex print control. That is what is failing. The BO server is using SSL and BMC feels that may be causing a problem. The BO support folks were involved in a webex yesterday and here are their thoughts: We just had a call with BO support. Their first reaction was that, since BMC is using their own viewer that's deployed during the installation, they will not support. BO uses the following directory to view the reports D:\BOEIXR2\common\3.5\crystalreportviewer115. During the webex demo they were able to successfully view and print the same PO report through BO Infoview. Anyone out there have any ideas? Here is our environment. Does anyone have a similar setup? BMC claims that all their customers are using BO 11.5. Not sure if that is a true statement. BO Server: Windows server 2003/BO Enterprise 11.5/IIS and New Atlanta. They are using SSL on this server MidTier: Windows Server 2003/MidTier 7.1/IIS and New Atlanta Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, You are having quite a saga with this. I don't have the server in front of me right now. I didn't copy everything - just that directory. Sorry I didn't read all of your email. I just saw the error message and jumped in. You have dealt with this message. Maybe try this. I'm using the dynamic HTML viewer and it works well. I don't think it has an activex print function. If you switch your BO system to another viewer maybe this will help. For me changing my viewer preferences does nothing. I think it takes the default from within the BO system itself. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Rod, Yes that is what I did as well. My report would not even load on screen. Now since I copied reportadd.exe over to the C drive the report loads OK. My problem now is it will not print. When you click on the print icon in the report it loads an active x print control and then throws that same error. I think it is still looking in the wrong directory. BMC is saying I should copy the entire BO directory to the C drive. Did you copy all the folders to the C drive? I just copied the one exe and two related DLLs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, Have you got the program C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe installed at the location specified? In my case we had BO installed on the D drive so it didn't work and threw the same error you have (from memory). I merely copied this program from the location it was installed in and the other files in the same directory to the specified directory on C. This fixed the issue. I suspect that the integration is hard coded with the default install location. I couldn't find anywhere that I could change this so had to use the workaround above. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 12:35 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Joe or anyone out there have you ever seen BO 11.5 work with MidTier 7.1. BO is installed on another server and we are using New Atlanta/IIS and Win Server 2003 on both the Mid Tier and BO servers. Also BO is installed on the D drive which seems to be a problem for some reason. When I try to load the report I get this error message: Failed to process the request!! An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\OqdA9Kl2hz53hSWkwCADuwPGOU \POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token [EMAIL PROTECTED]@_E\TAgWDIea^H87O`75[=9GW<:5jL;kR95PS7WVmI\H_hUei31jJSkfHMQSdmS533 nSamCPhlDSdmS533nSamCPhlDmailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, September 18, 2008 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Tomcat can be used either as a servelet against another web server like apache or IIS, etc or as a s
Re: Business Objects
My crystal guys said they are using dhtml but when you try to print it always uses an actixex control. I don't even get any kind of error message beyond the generic message so I am not sure where t look for the problem. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, You are having quite a saga with this. I don't have the server in front of me right now. I didn't copy everything - just that directory. Sorry I didn't read all of your email. I just saw the error message and jumped in. You have dealt with this message. Maybe try this. I'm using the dynamic HTML viewer and it works well. I don't think it has an activex print function. If you switch your BO system to another viewer maybe this will help. For me changing my viewer preferences does nothing. I think it takes the default from within the BO system itself. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Rod, Yes that is what I did as well. My report would not even load on screen. Now since I copied reportadd.exe over to the C drive the report loads OK. My problem now is it will not print. When you click on the print icon in the report it loads an active x print control and then throws that same error. I think it is still looking in the wrong directory. BMC is saying I should copy the entire BO directory to the C drive. Did you copy all the folders to the C drive? I just copied the one exe and two related DLLs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, Have you got the program C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe installed at the location specified? In my case we had BO installed on the D drive so it didn't work and threw the same error you have (from memory). I merely copied this program from the location it was installed in and the other files in the same directory to the specified directory on C. This fixed the issue. I suspect that the integration is hard coded with the default install location. I couldn't find anywhere that I could change this so had to use the workaround above. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 12:35 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Joe or anyone out there have you ever seen BO 11.5 work with MidTier 7.1. BO is installed on another server and we are using New Atlanta/IIS and Win Server 2003 on both the Mid Tier and BO servers. Also BO is installed on the D drive which seems to be a problem for some reason. When I try to load the report I get this error message: Failed to process the request!! An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\OqdA9Kl2hz53hSWkwCADuwPGOU \POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token [EMAIL PROTECTED]@_E\TAgWDIea^H87O`75[=9GW<:5jL;kR95PS7WVmI\H_hUei31jJSkfHMQSdmS533 nSamCPhlDSdmS533nSamCPhlDmailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, September 18, 2008 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Tomcat can be used either as a servelet against another web server like apache or IIS, etc or as a standalone ie performing the function of a web server as well as the servelet engine.. Find out from your web team how that is setup.. Joe - Original Message From: "Sokol, Brian" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, September 18, 2008 9:15:59 AM Subject: Re: Business Objects ** This server was setup by the Business Objects staff and I have never used Tomcat before so I am not quite sure. The service that is running is Apache Tomcat 5.0.27 if that helps. Is it possible there is no servlet engine? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 17, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Are you using Tomcat as a servelet or as a web server? Joe - Original Message F
Re: Business Objects
Hi Brian, You are having quite a saga with this. I don't have the server in front of me right now. I didn't copy everything - just that directory. Sorry I didn't read all of your email. I just saw the error message and jumped in. You have dealt with this message. Maybe try this. I'm using the dynamic HTML viewer and it works well. I don't think it has an activex print function. If you switch your BO system to another viewer maybe this will help. For me changing my viewer preferences does nothing. I think it takes the default from within the BO system itself. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Rod, Yes that is what I did as well. My report would not even load on screen. Now since I copied reportadd.exe over to the C drive the report loads OK. My problem now is it will not print. When you click on the print icon in the report it loads an active x print control and then throws that same error. I think it is still looking in the wrong directory. BMC is saying I should copy the entire BO directory to the C drive. Did you copy all the folders to the C drive? I just copied the one exe and two related DLLs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, Have you got the program C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe installed at the location specified? In my case we had BO installed on the D drive so it didn't work and threw the same error you have (from memory). I merely copied this program from the location it was installed in and the other files in the same directory to the specified directory on C. This fixed the issue. I suspect that the integration is hard coded with the default install location. I couldn't find anywhere that I could change this so had to use the workaround above. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 12:35 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Joe or anyone out there have you ever seen BO 11.5 work with MidTier 7.1. BO is installed on another server and we are using New Atlanta/IIS and Win Server 2003 on both the Mid Tier and BO servers. Also BO is installed on the D drive which seems to be a problem for some reason. When I try to load the report I get this error message: Failed to process the request!! An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\OqdA9Kl2hz53hSWkwCADuwPGOU \POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token [EMAIL PROTECTED]@_E\TAgWDIea^H87O`75[=9GW<:5jL;kR95PS7WVmI\H_hUei31jJSkfHMQSdmS533 nSamCPhlDSdmS533nSamCPhlDmailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, September 18, 2008 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Tomcat can be used either as a servelet against another web server like apache or IIS, etc or as a standalone ie performing the function of a web server as well as the servelet engine.. Find out from your web team how that is setup.. Joe - Original Message From: "Sokol, Brian" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, September 18, 2008 9:15:59 AM Subject: Re: Business Objects ** This server was setup by the Business Objects staff and I have never used Tomcat before so I am not quite sure. The service that is running is Apache Tomcat 5.0.27 if that helps. Is it possible there is no servlet engine? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 17, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Are you using Tomcat as a servelet or as a web server? Joe - Original Message From: "Sokol, Brian" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, September 17, 2008 4:03:08 PM Subject: Re: Business Objects ** Hi Joe, I just checked the server and the local internet guest account has permissions to the Mid Tier folders. I do not know Tomcat at all so I am flying blind here. The web server is running but the arwebreportviewer will not load. Brian From: Action
Re: Business Objects
Hi Rod, Yes that is what I did as well. My report would not even load on screen. Now since I copied reportadd.exe over to the C drive the report loads OK. My problem now is it will not print. When you click on the print icon in the report it loads an active x print control and then throws that same error. I think it is still looking in the wrong directory. BMC is saying I should copy the entire BO directory to the C drive. Did you copy all the folders to the C drive? I just copied the one exe and two related DLLs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rod Harris Sent: Thursday, September 25, 2008 1:03 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects Hi Brian, Have you got the program C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe installed at the location specified? In my case we had BO installed on the D drive so it didn't work and threw the same error you have (from memory). I merely copied this program from the location it was installed in and the other files in the same directory to the specified directory on C. This fixed the issue. I suspect that the integration is hard coded with the default install location. I couldn't find anywhere that I could change this so had to use the workaround above. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 12:35 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Joe or anyone out there have you ever seen BO 11.5 work with MidTier 7.1. BO is installed on another server and we are using New Atlanta/IIS and Win Server 2003 on both the Mid Tier and BO servers. Also BO is installed on the D drive which seems to be a problem for some reason. When I try to load the report I get this error message: Failed to process the request!! An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\OqdA9Kl2hz53hSWkwCADuwPGOU \POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token [EMAIL PROTECTED]@_E\TAgWDIea^H87O`75[=9GW<:5jL;kR95PS7WVmI\H_hUei31jJSkfHMQSdmS533 nSamCPhlDSdmS533nSamCPhlDmailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, September 18, 2008 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Tomcat can be used either as a servelet against another web server like apache or IIS, etc or as a standalone ie performing the function of a web server as well as the servelet engine.. Find out from your web team how that is setup.. Joe - Original Message From: "Sokol, Brian" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, September 18, 2008 9:15:59 AM Subject: Re: Business Objects ** This server was setup by the Business Objects staff and I have never used Tomcat before so I am not quite sure. The service that is running is Apache Tomcat 5.0.27 if that helps. Is it possible there is no servlet engine? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 17, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Are you using Tomcat as a servelet or as a web server? Joe - Original Message From: "Sokol, Brian" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, September 17, 2008 4:03:08 PM Subject: Re: Business Objects ** Hi Joe, I just checked the server and the local internet guest account has permissions to the Mid Tier folders. I do not know Tomcat at all so I am flying blind here. The web server is running but the arwebreportviewer will not load. Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 17, 2008 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Brian, I'm asking the obvious - have you checked the permissions to the newly installed BO11 files if these could be read/executed by the user that runs Tomcat? Joe - Original Message From: "Sokol, Brian" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, September 17, 2008 9:41:35 AM Subject: Business Objects ** OK after spending some time finally getting Crystal 10 to work with Remedy I was told that they are upgrading to Business Objects 11 Enterprise on a new server. Back to square 1. I installed the ARWebReportViewer but the confi
Re: Business Objects
Hi Brian, Have you got the program C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe installed at the location specified? In my case we had BO installed on the D drive so it didn't work and threw the same error you have (from memory). I merely copied this program from the location it was installed in and the other files in the same directory to the specified directory on C. This fixed the issue. I suspect that the integration is hard coded with the default install location. I couldn't find anywhere that I could change this so had to use the workaround above. Rod From: Action Request System discussion list(ARSList) on behalf of Sokol, Brian Sent: Fri 26/09/2008 12:35 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Joe or anyone out there have you ever seen BO 11.5 work with MidTier 7.1. BO is installed on another server and we are using New Atlanta/IIS and Win Server 2003 on both the Mid Tier and BO servers. Also BO is installed on the D drive which seems to be a problem for some reason. When I try to load the report I get this error message: Failed to process the request!! An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\OqdA9Kl2hz53hSWkwCADuwPGOU\POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token [EMAIL PROTECTED]@_E\TAgWDIea^H87O`75[=9GW<:5jL;kR95PS7WVmI\H_hUei31jJSkfHMQSdmS533nSamCPhlDSdmS533nSamCPhlDmailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, September 18, 2008 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Tomcat can be used either as a servelet against another web server like apache or IIS, etc or as a standalone ie performing the function of a web server as well as the servelet engine.. Find out from your web team how that is setup.. Joe - Original Message From: "Sokol, Brian" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, September 18, 2008 9:15:59 AM Subject: Re: Business Objects ** This server was setup by the Business Objects staff and I have never used Tomcat before so I am not quite sure. The service that is running is Apache Tomcat 5.0.27 if that helps. Is it possible there is no servlet engine? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 17, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Are you using Tomcat as a servelet or as a web server? Joe - Original Message From: "Sokol, Brian" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, September 17, 2008 4:03:08 PM Subject: Re: Business Objects ** Hi Joe, I just checked the server and the local internet guest account has permissions to the Mid Tier folders. I do not know Tomcat at all so I am flying blind here. The web server is running but the arwebreportviewer will not load. Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 17, 2008 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Brian, I'm asking the obvious - have you checked the permissions to the newly installed BO11 files if these could be read/executed by the user that runs Tomcat? Joe - Original Message From: "Sokol, Brian" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, September 17, 2008 9:41:35 AM Subject: Business Objects ** OK after spending some time finally getting Crystal 10 to work with Remedy I was told that they are upgrading to Business Objects 11 Enterprise on a new server. Back to square 1. I installed the ARWebReportViewer but the config screen will not load. I just get the generic blank page can not be displayed message. Tomcat is already installed on the server and the service is running. It is under the BO directory. The midtier installer did not find it during the install so I had to point it to Tomcat. Anyone have anything I can check? This is Midtier 7.1 on Windows server 2003. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.scholastic.com/> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _
Re: Business Objects
Joe or anyone out there have you ever seen BO 11.5 work with MidTier 7.1. BO is installed on another server and we are using New Atlanta/IIS and Win Server 2003 on both the Mid Tier and BO servers. Also BO is installed on the D drive which seems to be a problem for some reason. When I try to load the report I get this error message: Failed to process the request!! An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\OqdA9Kl2hz53hSWkwCADuwPGOU \POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token [EMAIL PROTECTED]@_E\TAgWDIea^H87O`75[=9GW<:5jL;kR95PS7WVmI\H_hUei31jJSkfHMQSdmS533 nSamCPhlDSdmS533nSamCPhlDmailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, September 18, 2008 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Tomcat can be used either as a servelet against another web server like apache or IIS, etc or as a standalone ie performing the function of a web server as well as the servelet engine.. Find out from your web team how that is setup.. Joe - Original Message From: "Sokol, Brian" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, September 18, 2008 9:15:59 AM Subject: Re: Business Objects ** This server was setup by the Business Objects staff and I have never used Tomcat before so I am not quite sure. The service that is running is Apache Tomcat 5.0.27 if that helps. Is it possible there is no servlet engine? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 17, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Are you using Tomcat as a servelet or as a web server? Joe - Original Message From: "Sokol, Brian" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, September 17, 2008 4:03:08 PM Subject: Re: Business Objects ** Hi Joe, I just checked the server and the local internet guest account has permissions to the Mid Tier folders. I do not know Tomcat at all so I am flying blind here. The web server is running but the arwebreportviewer will not load. Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 17, 2008 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Brian, I'm asking the obvious - have you checked the permissions to the newly installed BO11 files if these could be read/executed by the user that runs Tomcat? Joe - Original Message From: "Sokol, Brian" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, September 17, 2008 9:41:35 AM Subject: Business Objects ** OK after spending some time finally getting Crystal 10 to work with Remedy I was told that they are upgrading to Business Objects 11 Enterprise on a new server. Back to square 1. I installed the ARWebReportViewer but the config screen will not load. I just get the generic blank page can not be displayed message. Tomcat is already installed on the server and the service is running. It is under the BO directory. The midtier installer did not find it during the install so I had to point it to Tomcat. Anyone have anything I can check? This is Midtier 7.1 on Windows server 2003. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.scholastic.com/> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Business Objects
Joe, I just found out that they will not be using Tomcat. It was installed simply as a "backup". In any case I am now using IIS and installed New Atlanta. I can now get to the arwebreportviewer. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, September 18, 2008 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Tomcat can be used either as a servelet against another web server like apache or IIS, etc or as a standalone ie performing the function of a web server as well as the servelet engine.. Find out from your web team how that is setup.. Joe - Original Message From: "Sokol, Brian" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, September 18, 2008 9:15:59 AM Subject: Re: Business Objects ** This server was setup by the Business Objects staff and I have never used Tomcat before so I am not quite sure. The service that is running is Apache Tomcat 5.0.27 if that helps. Is it possible there is no servlet engine? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 17, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Are you using Tomcat as a servelet or as a web server? Joe - Original Message From: "Sokol, Brian" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, September 17, 2008 4:03:08 PM Subject: Re: Business Objects ** Hi Joe, I just checked the server and the local internet guest account has permissions to the Mid Tier folders. I do not know Tomcat at all so I am flying blind here. The web server is running but the arwebreportviewer will not load. Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 17, 2008 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Brian, I'm asking the obvious - have you checked the permissions to the newly installed BO11 files if these could be read/executed by the user that runs Tomcat? Joe - Original Message From: "Sokol, Brian" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, September 17, 2008 9:41:35 AM Subject: Business Objects ** OK after spending some time finally getting Crystal 10 to work with Remedy I was told that they are upgrading to Business Objects 11 Enterprise on a new server. Back to square 1. I installed the ARWebReportViewer but the config screen will not load. I just get the generic blank page can not be displayed message. Tomcat is already installed on the server and the service is running. It is under the BO directory. The midtier installer did not find it during the install so I had to point it to Tomcat. Anyone have anything I can check? This is Midtier 7.1 on Windows server 2003. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.scholastic.com/> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Business Objects
Tomcat can be used either as a servelet against another web server like apache or IIS, etc or as a standalone ie performing the function of a web server as well as the servelet engine.. Find out from your web team how that is setup.. Joe - Original Message From: "Sokol, Brian" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, September 18, 2008 9:15:59 AM Subject: Re: Business Objects ** This server was setup by the Business Objects staff and I have never used Tomcat before so I am not quite sure. The service that is running is Apache Tomcat 5.0.27 if that helps. Is it possible there is no servlet engine? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 17, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Are you using Tomcat as a servelet or as a web server? Joe - Original Message From: "Sokol, Brian" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, September 17, 2008 4:03:08 PM Subject: Re: Business Objects ** Hi Joe, I just checked the server and the local internet guest account has permissions to the Mid Tier folders. I do not know Tomcat at all so I am flying blind here. The web server is running but the arwebreportviewer will not load. Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 17, 2008 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Brian, I'm asking the obvious - have you checked the permissions to the newly installed BO11 files if these could be read/executed by the user that runs Tomcat? Joe - Original Message From: "Sokol, Brian" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, September 17, 2008 9:41:35 AM Subject: Business Objects ** OK after spending some time finally getting Crystal 10 to work with Remedy I was told that they are upgrading to Business Objects 11 Enterprise on a new server. Back to square 1. I installed the ARWebReportViewer but the config screen will not load. I just get the generic blank page can not be displayed message. Tomcat is already installed on the server and the service is running. It is under the BO directory. The midtier installer did not find it during the install so I had to point it to Tomcat. Anyone have anything I can check? This is Midtier 7.1 on Windows server 2003. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Business Objects
This server was setup by the Business Objects staff and I have never used Tomcat before so I am not quite sure. The service that is running is Apache Tomcat 5.0.27 if that helps. Is it possible there is no servlet engine? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 17, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Are you using Tomcat as a servelet or as a web server? Joe - Original Message From: "Sokol, Brian" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, September 17, 2008 4:03:08 PM Subject: Re: Business Objects ** Hi Joe, I just checked the server and the local internet guest account has permissions to the Mid Tier folders. I do not know Tomcat at all so I am flying blind here. The web server is running but the arwebreportviewer will not load. Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 17, 2008 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Brian, I'm asking the obvious - have you checked the permissions to the newly installed BO11 files if these could be read/executed by the user that runs Tomcat? Joe - Original Message From: "Sokol, Brian" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, September 17, 2008 9:41:35 AM Subject: Business Objects ** OK after spending some time finally getting Crystal 10 to work with Remedy I was told that they are upgrading to Business Objects 11 Enterprise on a new server. Back to square 1. I installed the ARWebReportViewer but the config screen will not load. I just get the generic blank page can not be displayed message. Tomcat is already installed on the server and the service is running. It is under the BO directory. The midtier installer did not find it during the install so I had to point it to Tomcat. Anyone have anything I can check? This is Midtier 7.1 on Windows server 2003. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.scholastic.com/> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Business Objects
Are you using Tomcat as a servelet or as a web server? Joe - Original Message From: "Sokol, Brian" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, September 17, 2008 4:03:08 PM Subject: Re: Business Objects ** Hi Joe, I just checked the server and the local internet guest account has permissions to the Mid Tier folders. I do not know Tomcat at all so I am flying blind here. The web server is running but the arwebreportviewer will not load. Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 17, 2008 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Brian, I'm asking the obvious - have you checked the permissions to the newly installed BO11 files if these could be read/executed by the user that runs Tomcat? Joe - Original Message From: "Sokol, Brian" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, September 17, 2008 9:41:35 AM Subject: Business Objects ** OK after spending some time finally getting Crystal 10 to work with Remedy I was told that they are upgrading to Business Objects 11 Enterprise on a new server. Back to square 1. I installed the ARWebReportViewer but the config screen will not load. I just get the generic blank page can not be displayed message. Tomcat is already installed on the server and the service is running. It is under the BO directory. The midtier installer did not find it during the install so I had to point it to Tomcat. Anyone have anything I can check? This is Midtier 7.1 on Windows server 2003. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Business Objects
Hi Joe, I just checked the server and the local internet guest account has permissions to the Mid Tier folders. I do not know Tomcat at all so I am flying blind here. The web server is running but the arwebreportviewer will not load. Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 17, 2008 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Brian, I'm asking the obvious - have you checked the permissions to the newly installed BO11 files if these could be read/executed by the user that runs Tomcat? Joe - Original Message From: "Sokol, Brian" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, September 17, 2008 9:41:35 AM Subject: Business Objects ** OK after spending some time finally getting Crystal 10 to work with Remedy I was told that they are upgrading to Business Objects 11 Enterprise on a new server. Back to square 1. I installed the ARWebReportViewer but the config screen will not load. I just get the generic blank page can not be displayed message. Tomcat is already installed on the server and the service is running. It is under the BO directory. The midtier installer did not find it during the install so I had to point it to Tomcat. Anyone have anything I can check? This is Midtier 7.1 on Windows server 2003. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.scholastic.com/> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Business Objects
Brian, I'm asking the obvious - have you checked the permissions to the newly installed BO11 files if these could be read/executed by the user that runs Tomcat? Joe - Original Message From: "Sokol, Brian" <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Wednesday, September 17, 2008 9:41:35 AM Subject: Business Objects ** OK after spending some time finally getting Crystal 10 to work with Remedy I was told that they are upgrading to Business Objects 11 Enterprise on a new server. Back to square 1. I installed the ARWebReportViewer but the config screen will not load. I just get the generic blank page can not be displayed message. Tomcat is already installed on the server and the service is running. It is under the BO directory. The midtier installer did not find it during the install so I had to point it to Tomcat. Anyone have anything I can check? This is Midtier 7.1 on Windows server 2003. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Business Objects XI - Solaris MidTier integration issues - RESOLVED
Hi All, My problem is solved. I am able to see reports on the web. The problem was in ARWebReportViewer configuration - AR System ODBC Date Source Connection. During installation of this application on BO server I had given a custom datasource name. But now I changed it to match the standard name given in Windows ODBC drivers list - "AR System ODBC Data Source" Regards, Prashant On Sun, May 25, 2008 at 2:33 PM, Prashant Patil <[EMAIL PROTECTED]> wrote: > Dear All, > > > I am in the process of configuring ARS web reporting – using ARS7.1 with > Business Objects XI. At the current stage I am facing the following error: > Failed to process the request!! An unexpected error has occurred > com.crystaldecisions.sdk.exception.SDKException$Unexpected: > An unexpected error has occurred cause:java.io.IOException: CreateProcess: > "C:\Program Files\Business Objects\BusinessObjects Enterprise > 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report > "C:\Program Files\AR > System\ARWebReportViewerITSM\reports\m11c23c11b16\4461F84D76B2DA56A269A03CB0FA2257\HPD5fOpenIncidents5fbyDaysActive.rpt" > -newrpt -discard -version 1100 -thumbnail -outfile -token > [EMAIL PROTECTED]>NLViXg \MO40NLViXg > > > I am sure I am missing something related to defining paths. I appreciate > all the help as I am struggling to get web reports to work. I have gone > through a post by William Rentfrow ( > http://www.nabble.com/Re%3A-boxi-crystal-report-location---Longish-response-tt15828219.html) > but am confused about the path settings > > > > Our configuration and steps done are: > > > > 1 - Solaris AR Server 7.1 & MidTier 7.0.01 > > 1 – Business Objects XI Windows box running IIS 6 > > I need to get mid-tier solaris box(es) to display Crystal Reports on the > web. > > (A) Configure Business Objects XI Server > > 1) Installed Java SDK 1.5.0_12 > > 2) Installed Tomcat 5.5.23 > > 3) Installed Apache Tomcat IIS Redirector 1.2.14.0 > > 4) Restart IIS Admin Service > > 5) Checked Apache homepage (http://BO-server-name:8080) – OK > > 6) Installed the ARWebReportViewer. > > 7) Checked ARReports link ( > http://BO-server-name:8080/arreports/shared/config/configreport.jsp) - OK > > > > (B) Configure Report Settings on Solaris MidTier > > 1) Crystal/BO Report Engine Deployment - BOXI/Crystal Reports Server XI on > a different machine without a mid tier > > 2) Reporting Working Directory - /apps/remedyitsm/mid-tier/reports (local > folder on MidTier server) > > 3) BOXI/Crystal Report Server 11 Location - http://BO-server-name:8080 > > > > (C) Update Crystal entry in "Report Type" form using User Tool > > Old Entry value – "Crystal10URL=$CRTLOC$/arreports/….." > > Updated to – "Crystal10URL= http://BO-server-name:8080/arreports/….."; > > > (D) Configure Report Settings in ARWebReportViewer application on BO server > > 1) Reporting Working Directory* - C:\Program Files\AR > System\ARWebReportViewerITSM\reports > > 2) CMS Machine Name* - BO-server-name > > 3) CMS Machine Connection Details – > > Chose Business Objects Enterprise XI > > AR System ODBC Data Source Name - ARSITSM > > CMS Folder Name - ARReports > CMS User Name & Pwd – Used same access details after > testing with BO URL - > http://BO-server-name/businessobjects/enterprise115/InfoView/logon.aspx > > > > > Thanks. > > Regards, > Prashant > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Business Objects XI - Solaris MidTier integration issues
Prashant,
check the permission for both your local C:\windows\temp directory and the
windows\temp directory on the BO-Server
Try to grant write permission to 'Everyone'.
HTH
Mario
Prashant Patil
<[EMAIL PROTECTED]
OM>To
Sent by: "Action arslist@ARSLIST.ORG
Request System cc
discussion
list(ARSList)"Subject
<[EMAIL PROTECTED] Re: Business Objects XI - Solaris
ORG> MidTier integration issues
25.05.2008 17:26
Please respond to
[EMAIL PROTECTED]
RG
** Dear All,
Just an update on the problem: I am getting a different error now.
Regarding step (C) I have changed the values back to the original and the
error "Failed to process request" is gone now.
However once Run Report is clicked I get the screen to enter report title
and sub-title. Here when I click OK it is giving the following error :(
Error
Failed to open the connection. Failed to open the connection.
C:\WINDOWS\TEMP\{FF156FD4-60BD-4BC2-B8AA-ABFFDAFEBC96}.rpt
Anybody have any ideas what could be the problem?
Thanks.
Regards,
Prashant
On Sun, May 25, 2008 at 2:33 PM, Prashant Patil <[EMAIL PROTECTED]> wrote:
Dear All,
I am in the process of configuring ARS web reporting – using ARS7.1
with Business Objects XI. At the current stage I am facing the
following error:
Failed to process the request!!
An unexpected error has occurred
com.crystaldecisions.sdk.exception.SDKException$Unexpected: An
unexpected error has occurred cause:java.io.IOException:
CreateProcess: "C:\Program Files\Business Objects\BusinessObjects
Enterprise
11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe"
-report "C:\Program Files\AR
System\ARWebReportViewerITSM\reports\m11c23c11b16\4461F84D76B2DA56A269A03CB0FA2257\HPD5fOpenIncidents5fbyDaysActive.rpt"
-newrpt -discard -version 1100 -thumbnail -outfile -token
[EMAIL PROTECTED]>NLViXghttp://www.nabble.com/Re%3A-boxi-crystal-report-location---Longish-response-tt15828219.html
) but am confused about the path settings
Our configuration and steps done are:
1 - Solaris AR Server 7.1 & MidTier 7.0.01
1 – Business Objects XI Windows box running IIS 6
I need to get mid-tier solaris box(es) to display Crystal Reports on
the web.
(A) Configure Business Objects XI Server
1) Installed Java SDK 1.5.0_12
2) Installed Tomcat 5.5.23
3) Installed Apache Tomcat IIS Redirector 1.2.14.0
4) Restart IIS Admin Service
5) Checked Apache homepage (http://BO-server-name:8080) – OK
6) Installed the ARWebReportViewer.
7) Checked ARReports link (
http://BO-server-name:8080/arreports/shared/config/configreport.jsp)
- OK
(B) Configure Report Settings on Solaris MidTier
1) Crystal/BO Report Engine Deployment - BOXI/Crystal Reports Server
XI on a different machine without a mid tier
2) Reporting Working Directory - /apps/remedyitsm/mid-tier/reports
(local folder on MidTier server)
3) BOXI/Crystal Report Server 11 Location -
http://BO-server-name:8080
(C) Update Crystal entry in "Report Type" form using User Tool
Old Entry value – "Crystal10URL=$CRTLOC$/arreports/….."
Updated to – "Crystal10URL= http://BO-server-name:8080/arreports/…..";
(D) Configure Report Settings in ARWebReportViewer application on BO
server
1) Reporting Working Directory* - C:\Program Files\AR
System\ARWebReportViewerITSM\reports
2) CMS Machine Name* - BO-server-name
3) CMS Machine Connection D
Re: Business Objects XI - Solaris MidTier integration issues
Dear All,
Just an update on the problem: I am getting a different error now.
Regarding step (C) I have changed the values back to the original and the
error "Failed to process request" is gone now.
However once Run Report is clicked I get the screen to enter report title
and sub-title. Here when I click OK it is giving the following error :(
*
Error
Failed to open the connection. Failed to open the connection.
C:\WINDOWS\TEMP\{FF156FD4-60BD-4BC2-B8AA-ABFFDAFEBC96}.rpt *
Anybody have any ideas what could be the problem?
Thanks.
Regards,
Prashant
On Sun, May 25, 2008 at 2:33 PM, Prashant Patil <[EMAIL PROTECTED]> wrote:
> Dear All,
>
>
> I am in the process of configuring ARS web reporting – using ARS7.1 with
> Business Objects XI. At the current stage I am facing the following error:
> Failed to process the request!! An unexpected error has occurred
> com.crystaldecisions.sdk.exception.SDKException$Unexpected:
> An unexpected error has occurred cause:java.io.IOException: CreateProcess:
> "C:\Program Files\Business Objects\BusinessObjects Enterprise
> 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report
> "C:\Program Files\AR
> System\ARWebReportViewerITSM\reports\m11c23c11b16\4461F84D76B2DA56A269A03CB0FA2257\HPD5fOpenIncidents5fbyDaysActive.rpt"
> -newrpt -discard -version 1100 -thumbnail -outfile -token
> [EMAIL PROTECTED]>NLViXg \MO40NLViXg
>
>
> I am sure I am missing something related to defining paths. I appreciate
> all the help as I am struggling to get web reports to work. I have gone
> through a post by William Rentfrow (
> http://www.nabble.com/Re%3A-boxi-crystal-report-location---Longish-response-tt15828219.html)
> but am confused about the path settings
>
>
>
> Our configuration and steps done are:
>
>
>
> 1 - Solaris AR Server 7.1 & MidTier 7.0.01
>
> 1 – Business Objects XI Windows box running IIS 6
>
> I need to get mid-tier solaris box(es) to display Crystal Reports on the
> web.
>
> (A) Configure Business Objects XI Server
>
> 1) Installed Java SDK 1.5.0_12
>
> 2) Installed Tomcat 5.5.23
>
> 3) Installed Apache Tomcat IIS Redirector 1.2.14.0
>
> 4) Restart IIS Admin Service
>
> 5) Checked Apache homepage (http://BO-server-name:8080) – OK
>
> 6) Installed the ARWebReportViewer.
>
> 7) Checked ARReports link (
> http://BO-server-name:8080/arreports/shared/config/configreport.jsp) - OK
>
>
>
> (B) Configure Report Settings on Solaris MidTier
>
> 1) Crystal/BO Report Engine Deployment - BOXI/Crystal Reports Server XI on
> a different machine without a mid tier
>
> 2) Reporting Working Directory - /apps/remedyitsm/mid-tier/reports (local
> folder on MidTier server)
>
> 3) BOXI/Crystal Report Server 11 Location - http://BO-server-name:8080
>
>
>
> (C) Update Crystal entry in "Report Type" form using User Tool
>
> Old Entry value – "Crystal10URL=$CRTLOC$/arreports/….."
>
> Updated to – "Crystal10URL= http://BO-server-name:8080/arreports/…..";
>
>
> (D) Configure Report Settings in ARWebReportViewer application on BO server
>
> 1) Reporting Working Directory* - C:\Program Files\AR
> System\ARWebReportViewerITSM\reports
>
> 2) CMS Machine Name* - BO-server-name
>
> 3) CMS Machine Connection Details –
>
> Chose Business Objects Enterprise XI
>
> AR System ODBC Data Source Name - ARSITSM
>
> CMS Folder Name - ARReports
> CMS User Name & Pwd – Used same access details after
> testing with BO URL -
> http://BO-server-name/businessobjects/enterprise115/InfoView/logon.aspx
>
>
>
>
> Thanks.
>
> Regards,
> Prashant
>
___
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Re: Business Objects XI R3 and Midtier 7.01: ARWebReportViewer Error
I ran into the same thing. I don't have the details at my fingertips, but I eventually got the mid-tier-installed tomcat instance to host mid-tier, crystal reports server, and remedy knowledge management all at once on my development web server (Win2K3 Ent x86). I know I had to install mid-tier and its tomcat server first, then RKM, and Crystal using java and the existing tomcat. RKM and Crystal share a preinstalled SQL Server 2005 instance for their respective databases. In ALL cases I use the tomcat web server (catalina) instead of IIS when using java (use IIS only with .NET crystal). Performance is significantly better that way. This doesn't work at all for my production mid-tier server since it is Win2K3 Ent R2 x64 and the 32-bit Crystal Reports XI refused to install there properly. For production, to simplify maintenance, crystal uses IIS and .NET and mid-tier uses java and tomcat (on the separate 32-bit reporting web server). The production mid-tier server has one tomcat instance for mid-tier (and flashboards), and another internal to the Kinetic Data applications install. Even RKM got a separate web server, shared with AIE. The rationale for separating these services onto separate machines becomes evident whenever one of the components needs to be patched or upgraded. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of tina flores > Sent: Friday, April 25, 2008 9:39 AM > To: arslist@ARSLIST.ORG > Subject: Re: Business Objects XI R3 and Midtier 7.01: > ARWebReportViewer Error > > Thanks for your feedback Christopher. I'm actually in the > process of setting another instance of the midtier in the BO > XI server. > > Now, I'm having a conflict with Tomcat. BO XI installed a > tomcat under C:\Program Files\Business Objects\Tomcat55. With > the Remedy Midtier, I will be using Tomcat for the JSP > engine. Do I need to let midtier install a tomcat in > C:\Program Files\ or can I re-use the tomcat (from BO XI)? > > Thanks in advance. > > > strauss wrote: > > > > If mid-tier is on one machine and BOXI is on another, they > must have > > shared file space between them on which to move the actual > .rpt files > > that must be served up. BMC has several documents > describing how to > > do this; I found it MUCH easier to simply put another instance of > > mid-tier on the BOXI server and indicate that in the report > settings > > on the primary mid-tier. Then it actually creates the .rpt file in > > the \reports directory of the mid-tier on the BOXI server, and > > file-level access by BOXI is no longer an issue. > > > > Christopher Strauss, Ph.D. > > Call Tracking Administration Manager > > University of North Texas Computing & IT Center http://itsm.unt.edu/ > > > >> -Original Message- > >> From: Action Request System discussion list(ARSList) > >> [mailto:[EMAIL PROTECTED] On Behalf Of tina flores > >> Sent: Thursday, April 24, 2008 10:11 AM > >> To: arslist@ARSLIST.ORG > >> Subject: Business Objects XI R3 and Midtier 7.01: > >> ARWebReportViewer Error > >> > >> Hi All, > >> > >> I'm in the process of setting up the BO XI R3 server with the > >> ARWebReportViewer so users can view reports on the web. > >> > >> The ARS ODBC and the ARWebReportViewer are installed on the BO XI > >> server. > >> The midtier is installed on a separate machine, the BO XI > server has > >> no midtier. BO XI Server used Tomcat 5.5 as the default > webserver and > >> MySQL as the database. > >> > >> However, when I tried to access the ARWebReportViewer URL: > >> > http://:8080/arreports/shared/config/configreport.jsp. > >> I'm getting the following error: > >> > >> HTTP Status 404 - /arreports/shared/config/configreport.jsp > >> Status reportmessage > >> /arreports/shared/config/configreport.jspdescription > >> The requested resource > >> (/arreports/shared/config/configreport.jsp) is not available. > >> > >> Any ideas why I'm not able to access the URL? > >> > >> Thanks in advance. > >> > >> Chris > >> -- > >> View this message in context: > >> http://www.nabble.com/Business-Objects-XI-R3-and-Midtier-7.01% > >> 3A-ARWebReportViewer-Error-tp16850889p16850889.html > >> Sent from the ARS (Action Request System) m
Re: Business Objects XI R3 and Midtier 7.01: ARWebReportViewer Error
We actually had this working with BO XI without the shared file space. We just had to define the /arreports context root correctly in Tomcat which we did by coping the arsys.xml file and editing it. I say "had" because that was on a sandbox development server that we just took down. We'll be setting up 4 more copies of it. As far as Tomcat - you want to check the location of your ISAPI connector for Tomcat after it's installed. This is under the properties of the default website for IIS. You'll need to gooogle for the settings and make sure it's looking at the right Tomcat install. And again - as long as it's a compatible one for both servers it shouldn't matter which is being used - but make sure Tomcat is working correctly before going any further. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of tina flores Sent: Fri 4/25/2008 9:39 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects XI R3 and Midtier 7.01: ARWebReportViewer Error Thanks for your feedback Christopher. I'm actually in the process of setting another instance of the midtier in the BO XI server. Now, I'm having a conflict with Tomcat. BO XI installed a tomcat under C:\Program Files\Business Objects\Tomcat55. With the Remedy Midtier, I will be using Tomcat for the JSP engine. Do I need to let midtier install a tomcat in C:\Program Files\ or can I re-use the tomcat (from BO XI)? Thanks in advance. strauss wrote: > > If mid-tier is on one machine and BOXI is on another, they must have > shared file space between them on which to move the actual .rpt files > that must be served up. BMC has several documents describing how to do > this; I found it MUCH easier to simply put another instance of mid-tier > on the BOXI server and indicate that in the report settings on the > primary mid-tier. Then it actually creates the .rpt file in the > \reports directory of the mid-tier on the BOXI server, and file-level > access by BOXI is no longer an issue. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > >> -Original Message- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of tina flores >> Sent: Thursday, April 24, 2008 10:11 AM >> To: arslist@ARSLIST.ORG >> Subject: Business Objects XI R3 and Midtier 7.01: >> ARWebReportViewer Error >> >> Hi All, >> >> I'm in the process of setting up the BO XI R3 server with the >> ARWebReportViewer so users can view reports on the web. >> >> The ARS ODBC and the ARWebReportViewer are installed on the >> BO XI server. >> The midtier is installed on a separate machine, the BO XI >> server has no midtier. BO XI Server used Tomcat 5.5 as the >> default webserver and MySQL as the database. >> >> However, when I tried to access the ARWebReportViewer URL: >> http:// >> :8080/arreports/shared/config/configreport.jsp. >> I'm getting the following error: >> >> HTTP Status 404 - /arreports/shared/config/configreport.jsp >> Status reportmessage >> /arreports/shared/config/configreport.jspdescription >> The requested resource >> (/arreports/shared/config/configreport.jsp) is not available. >> >> Any ideas why I'm not able to access the URL? >> >> Thanks in advance. >> >> Chris >> -- >> View this message in context: >> http://www.nabble.com/Business-Objects-XI-R3-and-Midtier-7.01% >> 3A-ARWebReportViewer-Error-tp16850889p16850889.html >> Sent from the ARS (Action Request System) mailing list >> archive at Nabble.com. >> >> __ >> _ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Business-Objects-XI-R3-and-Midtier-7.01%3A-ARWebReportViewer-Error-tp16850889p16895851.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Business Objects XI R3 and Midtier 7.01: ARWebReportViewer Error
Thanks. My Tomcat default page is accessible. I'm in the process of installing the midtier with the ARWebReportViewer in the BOXI server. We'll see if this will make it easier for me. I appreciate your feedback. William Rentfrow wrote: > > There's a LOT of stuff to do to get this to work. > > First - make sure Tomcat is alive and well. Go to http:// > :8080/> :8080/ and see what comes up - if > your Tomcat default page does not show you need to correct this first. > > William Rentfrow > Principal Consultant, StrataCom > [EMAIL PROTECTED] > O 952-432-0227 > C 701-306-6157 > > > > From: Action Request System discussion list(ARSList) on behalf of tina > flores > Sent: Thu 4/24/2008 10:11 AM > To: arslist@ARSLIST.ORG > Subject: Business Objects XI R3 and Midtier 7.01: ARWebReportViewer Error > > > > Hi All, > > I'm in the process of setting up the BO XI R3 server with the > ARWebReportViewer so users can view reports on the web. > > The ARS ODBC and the ARWebReportViewer are installed on the BO XI server. > The midtier is installed on a separate machine, the BO XI server has no > midtier. BO XI Server used Tomcat 5.5 as the default webserver and MySQL > as > the database. > > However, when I tried to access the ARWebReportViewer URL: > http:// > :8080/arreports/shared/config/configreport.jsp. > I'm getting the following error: > > HTTP Status 404 - /arreports/shared/config/configreport.jsp > Status reportmessage /arreports/shared/config/configreport.jspdescription > The requested resource (/arreports/shared/config/configreport.jsp) is not > available. > > Any ideas why I'm not able to access the URL? > > Thanks in advance. > > Chris > -- > View this message in context: > http://www.nabble.com/Business-Objects-XI-R3-and-Midtier-7.01%3A-ARWebReportViewer-Error-tp16850889p16850889.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Business-Objects-XI-R3-and-Midtier-7.01%3A-ARWebReportViewer-Error-tp16850889p16895855.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Business Objects XI R3 and Midtier 7.01: ARWebReportViewer Error
Thanks for your feedback Christopher. I'm actually in the process of setting another instance of the midtier in the BO XI server. Now, I'm having a conflict with Tomcat. BO XI installed a tomcat under C:\Program Files\Business Objects\Tomcat55. With the Remedy Midtier, I will be using Tomcat for the JSP engine. Do I need to let midtier install a tomcat in C:\Program Files\ or can I re-use the tomcat (from BO XI)? Thanks in advance. strauss wrote: > > If mid-tier is on one machine and BOXI is on another, they must have > shared file space between them on which to move the actual .rpt files > that must be served up. BMC has several documents describing how to do > this; I found it MUCH easier to simply put another instance of mid-tier > on the BOXI server and indicate that in the report settings on the > primary mid-tier. Then it actually creates the .rpt file in the > \reports directory of the mid-tier on the BOXI server, and file-level > access by BOXI is no longer an issue. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > >> -Original Message- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of tina flores >> Sent: Thursday, April 24, 2008 10:11 AM >> To: arslist@ARSLIST.ORG >> Subject: Business Objects XI R3 and Midtier 7.01: >> ARWebReportViewer Error >> >> Hi All, >> >> I'm in the process of setting up the BO XI R3 server with the >> ARWebReportViewer so users can view reports on the web. >> >> The ARS ODBC and the ARWebReportViewer are installed on the >> BO XI server. >> The midtier is installed on a separate machine, the BO XI >> server has no midtier. BO XI Server used Tomcat 5.5 as the >> default webserver and MySQL as the database. >> >> However, when I tried to access the ARWebReportViewer URL: >> http://:8080/arreports/shared/config/configreport.jsp. >> I'm getting the following error: >> >> HTTP Status 404 - /arreports/shared/config/configreport.jsp >> Status reportmessage >> /arreports/shared/config/configreport.jspdescription >> The requested resource >> (/arreports/shared/config/configreport.jsp) is not available. >> >> Any ideas why I'm not able to access the URL? >> >> Thanks in advance. >> >> Chris >> -- >> View this message in context: >> http://www.nabble.com/Business-Objects-XI-R3-and-Midtier-7.01% >> 3A-ARWebReportViewer-Error-tp16850889p16850889.html >> Sent from the ARS (Action Request System) mailing list >> archive at Nabble.com. >> >> __ >> _ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Business-Objects-XI-R3-and-Midtier-7.01%3A-ARWebReportViewer-Error-tp16850889p16895851.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Business Objects XI R3 and Midtier 7.01: ARWebReportViewer Error
If mid-tier is on one machine and BOXI is on another, they must have shared file space between them on which to move the actual .rpt files that must be served up. BMC has several documents describing how to do this; I found it MUCH easier to simply put another instance of mid-tier on the BOXI server and indicate that in the report settings on the primary mid-tier. Then it actually creates the .rpt file in the \reports directory of the mid-tier on the BOXI server, and file-level access by BOXI is no longer an issue. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of tina flores > Sent: Thursday, April 24, 2008 10:11 AM > To: arslist@ARSLIST.ORG > Subject: Business Objects XI R3 and Midtier 7.01: > ARWebReportViewer Error > > Hi All, > > I'm in the process of setting up the BO XI R3 server with the > ARWebReportViewer so users can view reports on the web. > > The ARS ODBC and the ARWebReportViewer are installed on the > BO XI server. > The midtier is installed on a separate machine, the BO XI > server has no midtier. BO XI Server used Tomcat 5.5 as the > default webserver and MySQL as the database. > > However, when I tried to access the ARWebReportViewer URL: > http://:8080/arreports/shared/config/configreport.jsp. > I'm getting the following error: > > HTTP Status 404 - /arreports/shared/config/configreport.jsp > Status reportmessage > /arreports/shared/config/configreport.jspdescription > The requested resource > (/arreports/shared/config/configreport.jsp) is not available. > > Any ideas why I'm not able to access the URL? > > Thanks in advance. > > Chris > -- > View this message in context: > http://www.nabble.com/Business-Objects-XI-R3-and-Midtier-7.01% > 3A-ARWebReportViewer-Error-tp16850889p16850889.html > Sent from the ARS (Action Request System) mailing list > archive at Nabble.com. > > __ > _ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Business Objects XI R3 and Midtier 7.01: ARWebReportViewer Error
There's a LOT of stuff to do to get this to work. First - make sure Tomcat is alive and well. Go to http:// :8080/> :8080/ and see what comes up - if your Tomcat default page does not show you need to correct this first. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of tina flores Sent: Thu 4/24/2008 10:11 AM To: arslist@ARSLIST.ORG Subject: Business Objects XI R3 and Midtier 7.01: ARWebReportViewer Error Hi All, I'm in the process of setting up the BO XI R3 server with the ARWebReportViewer so users can view reports on the web. The ARS ODBC and the ARWebReportViewer are installed on the BO XI server. The midtier is installed on a separate machine, the BO XI server has no midtier. BO XI Server used Tomcat 5.5 as the default webserver and MySQL as the database. However, when I tried to access the ARWebReportViewer URL: http:// :8080/arreports/shared/config/configreport.jsp. I'm getting the following error: HTTP Status 404 - /arreports/shared/config/configreport.jsp Status reportmessage /arreports/shared/config/configreport.jspdescription The requested resource (/arreports/shared/config/configreport.jsp) is not available. Any ideas why I'm not able to access the URL? Thanks in advance. Chris -- View this message in context: http://www.nabble.com/Business-Objects-XI-R3-and-Midtier-7.01%3A-ARWebReportViewer-Error-tp16850889p16850889.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Business Objects and Remedy
We have done the same thing (started with BO-5 and are now on XI) using the standard views created (we are on SQL Server though). The only trick is the "DateAdd(xxx)" function needed to convert the integer -> date/time. However this spring I had a note from my sales contact that BMC was to be creating BO-Universes available for ITSM 7. Has anyone heard of these being available? I checked my saved email and it indicated about this timeframe for release. Robert Molenda From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jon Chau Sent: Wednesday, June 27, 2007 9:08 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects and Remedy ** Hi Jon, I"ve never done an actual Business Objects install, but when we were using BO X against Oracle, I was able to create a universe on top of the database by connecting to it directly and used the views from the Designer application. Jon On 6/27/07, Rindel, Jon <[EMAIL PROTECTED]> wrote: ** Hello List Has anyone installed Business Objects XI and created a universe on top of AR System? That is using Remedy's ODBC to create the universe. Regards Jon __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Business Objects and Remedy
Hi Jon, I"ve never done an actual Business Objects install, but when we were using BO X against Oracle, I was able to create a universe on top of the database by connecting to it directly and used the views from the Designer application. Jon On 6/27/07, Rindel, Jon <[EMAIL PROTECTED]> wrote: ** Hello List Has anyone installed Business Objects XI and created a universe on top of AR System? That is using Remedy's ODBC to create the universe. Regards Jon __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
