Re: Diary Field Issue - how to get the missed diary field values
Hi Stephen, Thanks for the links and your suggestion. My client is not accepting to make the diary field as worklog form, since it used for a long time users may confuse with the new setup. Using the qualifications in the workflow objects, i managed this issue. Any way the user comments were lost from the date17th august 2009 to till date. >From my user interface form i am pushing the user comments to a regular form diary field. This form is called as Main form,This form stores all the required field values for the application and we have also pushed the same comments to a regular form character field. This form called as a History form, This form acted as history form that stores the actions and user information. So all user comments in this date range are present in the history form character field. i have other field like who made it and the date and time in other field. I want to get all these user, date and time and user comments and push the values in the Main form diary fields. Can you please give an idea how do we can easily? Hope the above explanation is understandable. Please let me know if you or any others can help me. Thanks, Meenakshinathan On Sep 2, 5:21 pm, Stephen Heider wrote: > Meenakshinathan, > > If you decide to switch from using Diary fields to a work log form, here is > a free utility that will create the work log form entries by copying your > existing Diary fields. > > http://arswiki.org/projects/dotnetutil It's named ARS_CreateDiaryForm. > > HTH > > -- > Stephen > Remedy Skilled Professional > > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > > arsl...@arslist.org] On Behalf Of Matt Reinfeldt > Sent: Tuesday, September 01, 2009 12:19 PM > To: arsl...@arslist.org > Subject: Re: Diary Field Issue - Attention - Remedy Product Defect. > > Meenakshinathan, > > As a different approach, don't use a diary field for those comments... store > each user's feedback/comments as a separate entry in a "work log" form. > Relate each entry back using the Instance ID of the ticket. You can display > them easily enough in a table field, and/or report off of them as needed. > > Just a thought. > > Matt R. > > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"- > Hide quoted text - > > - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Diary Field Issue - Attention - Remedy Product Defect
Meenakshinathan, If you decide to switch from using Diary fields to a work log form, here is a free utility that will create the work log form entries by copying your existing Diary fields. http://arswiki.org/projects/dotnetutil It's named ARS_CreateDiaryForm. HTH -- Stephen Remedy Skilled Professional -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Matt Reinfeldt Sent: Tuesday, September 01, 2009 12:19 PM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue - Attention - Remedy Product Defect. Meenakshinathan, As a different approach, don't use a diary field for those comments... store each user's feedback/comments as a separate entry in a "work log" form. Relate each entry back using the Instance ID of the ticket. You can display them easily enough in a table field, and/or report off of them as needed. Just a thought. Matt R. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Diary Field Issue - Attention - Remedy Product Defect.
On Tue, Sep 1, 2009 at 5:21 PM, John Sundberg wrote: > ** > > Actually - I would consider the "fuzzing technique" for testing. Cause -- > all testing a " " would do is catch the space problem. > > Fuzzing would try tons of things you would never think of. (tabs / Null \0 > / etc.) > > http://en.wikipedia.org/wiki/Fuzz_testing > > > Also - I would make the claim that - reporting is easier when the comments > are in a related table. > (most (maybe all) reporting tools know how to use related tables -- NONE of > the reporting tools I know of know how to parse a Remedy diary field) > > > Reporting -- it would be easier to produce a report of "high touch tickets" > by reporting on all tickets where comment.count > 10 -- or something like > that - if the comments were in a separate table. > > > > My guess as to why the diary field exists (and still exists) - is two > reasons. > 1) Original Remedy did not have push fields (or tables like we now know > them) -- and so the diary field solved the problem. > 2) Diary fields == more licenses -- updating a simple status would update > the worklog - forcing a modify of the record - hence license used -- aka > $$$. > > > > -John > > > > On Sep 1, 2009, at 2:45 PM, Matt Reinfeldt wrote: > > **Warren, > > I, like John, stopped using Diary fields long ago. As far as reporting > goes, yes, a join or a sub-report is what it takes to bring that in, but I > don’t think that’s a big deal, because… (wait for it…) at least you can then > view it in a readable format! Have you seen a Diary field in a report? J > Honestly, though, we don’t pull those particular records into much more than > the ‘print ticket’ reports, as there’s no need. > > As to how it was “missed”… good question, and I think that one more use > case has just been defined for the QA team. (note to self: test not only > NULL values, but a single space, too! … Honestly, I can see how it was > missed…. The real question is, how long will it take to get a fix out?) > > Matt R. > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Warren > Baltimore > *Sent:* Tuesday, September 01, 2009 1:53 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Diary Field Issue - Attention - Remedy Product Defect. > > ** > I would think because it already is there! > As I sit here thinking about it, I can see some nice things about the > seperate form, but doesn't it create an added complication when it comes to > Reporting? It's one more join that would have to be supported for > reporting? > > Or am I missing something here? > > I'm very curious about this! > > Oh, and the bugthat is incredibly bad! How do you miss that one? > > > Warren > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > -- > John David Sundberg > 235 East 6th Street, Suite 400B > St. Paul, MN 55101 > (651) 556-0930-work > (651) 247-6766-cell > (651) 695-8577-fax > john.sundb...@kineticdata.com > > > > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > -- Stephen Remedy Skilled Professional ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Diary Field Issue - Attention - Remedy Product Defect.
Actually - I would consider the "fuzzing technique" for testing. Cause -- all testing a " " would do is catch the space problem. Fuzzing would try tons of things you would never think of. (tabs / Null \0 / etc.) http://en.wikipedia.org/wiki/Fuzz_testing Also - I would make the claim that - reporting is easier when the comments are in a related table. (most (maybe all) reporting tools know how to use related tables -- NONE of the reporting tools I know of know how to parse a Remedy diary field) Reporting -- it would be easier to produce a report of "high touch tickets" by reporting on all tickets where comment.count > 10 -- or something like that - if the comments were in a separate table. My guess as to why the diary field exists (and still exists) - is two reasons. 1) Original Remedy did not have push fields (or tables like we now know them) -- and so the diary field solved the problem. 2) Diary fields == more licenses -- updating a simple status would update the worklog - forcing a modify of the record - hence license used -- aka $$$. -John On Sep 1, 2009, at 2:45 PM, Matt Reinfeldt wrote: ** Warren, I, like John, stopped using Diary fields long ago. As far as reporting goes, yes, a join or a sub-report is what it takes to bring that in, but I don’t think that’s a big deal, because… (wait for it…) at least you can then view it in a readable format! Have you seen a Diary field in a report? J Honestly, though, we don’t pull those particular records into much more than the ‘print ticket’ reports, as there’s no need. As to how it was “missed”… good question, and I think that one more use case has just been defined for the QA team. (note to self: test not only NULL values, but a single space, too! … Honestly, I can see how it was missed…. The real question is, how long will it take to get a fix out?) Matt R. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Warren Baltimore Sent: Tuesday, September 01, 2009 1:53 PM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue - Attention - Remedy Product Defect. ** I would think because it already is there! As I sit here thinking about it, I can see some nice things about the seperate form, but doesn't it create an added complication when it comes to Reporting? It's one more join that would have to be supported for reporting? Or am I missing something here? I'm very curious about this! Oh, and the bugthat is incredibly bad! How do you miss that one? Warren _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Diary Field Issue - Attention - Remedy Product Defect.
Warren, I, like John, stopped using Diary fields long ago. As far as reporting goes, yes, a join or a sub-report is what it takes to bring that in, but I don't think that's a big deal, because. (wait for it.) at least you can then view it in a readable format! Have you seen a Diary field in a report? J Honestly, though, we don't pull those particular records into much more than the 'print ticket' reports, as there's no need. As to how it was "missed". good question, and I think that one more use case has just been defined for the QA team. (note to self: test not only NULL values, but a single space, too! . Honestly, I can see how it was missed.. The real question is, how long will it take to get a fix out?) Matt R. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: Tuesday, September 01, 2009 1:53 PM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue - Attention - Remedy Product Defect. ** I would think because it already is there! As I sit here thinking about it, I can see some nice things about the seperate form, but doesn't it create an added complication when it comes to Reporting? It's one more join that would have to be supported for reporting? Or am I missing something here? I'm very curious about this! Oh, and the bugthat is incredibly bad! How do you miss that one? Warren ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Diary Field Issue - Attention - Remedy Product Defect.
Patrick,
I am on 7.1 patch 5 (on AIX, Oracle 10).
In some simple testing (In all tests, the diary field has previous
values):
Case 1 - In the user tool, put a space in a diary field and save.
Result: Diary field contents retained.
Case 2 - Use a filter push action to push a space to a diary field on
another record
Result: Diary field contents retained.
Case 3 - Use a filter push action to push a field that has a null value to
a diary field on another record
Result: Diary field contents retained.
Sounds like this is just a 7.5 issue.
Thad Esser
Remedy Developer
"Now... Just where did I put that cheese...?"
|>
| From: |
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|patrick zandi
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>--|
|>
| To:|
|>
>--|
|arslist@ARSLIST.ORG
|
>--|
|>
| Date: |
|>
>--|
|09/01/2009 07:56 AM
|
>--|
|>
| Subject: |
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>----------|
|Re: Diary Field Issue - Attention - Remedy Product Defect.
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>--|
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| Sent by: |
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|"Action Request System discussion list(ARSList)"
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** how old is this? ars 7.1?
On Tue, Sep 1, 2009 at 10:17 AM, LJ Longwing wrote:
That is a HUGE defect, did they say when they expect to have a patch out
for
it?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan
Sent: Tuesday, September 01, 2009 2:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Diary Field Issue - Attention - Remedy Product Defect.
BMC announced this as a product defect SW00342702. i am going to modify
all
my workflows that not to push any empty or null values from a character
field to a diary field. Just want to share this info to you all.
Issue Summary
* Have a diary field and submit a new comment on it.
* Try to add a another new comment with blank space (" ") and modify the
request.
* It replaces all the old comments with null values.
*via workflow if you push null it also replaces all the old comments with
null values.
Meenakshinathan
On Aug 31, 8:12 pm, Meenakshinathan wrote:
> Even via filter if you push a null value it deletes the previous text.
>
> In our application, our users are accessing a display only form to
> enter the comments, this comments are get stored in regular form diary
> field.
> Some users may type comments and some not. By your solution, i need to
> look for both null and space and replace a default text and the actual
> user may say that how it come without typing it ?.
>
> Anyway thanks for your suggestion, if BMC is not giving the solution,
> i am going to take your solution.
>
> On Aug 31, 8:04 pm, Rick Cook wrote:
>
>
>
>
>
> > For now, I would recommend putting a Filter in place that will detect
a
Re: Diary Field Issue - Attention - Remedy Product Defect.
2009/9/1 Warren Baltimore : > > Oh, and the bugthat is incredibly bad! How do you miss that one? > > Warren Agree on that!!! (no vacation for the core developers this week :) -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Diary Field Issue - Attention - Remedy Product Defect.
I would think because it already is there!
As I sit here thinking about it, I can see some nice things about the
seperate form, but doesn't it create an added complication when it comes to
Reporting? It's one more join that would have to be supported for
reporting?
Or am I missing something here?
I'm very curious about this!
Oh, and the bugthat is incredibly bad! How do you miss that one?
Warren
On Tue, Sep 1, 2009 at 2:15 PM, John Sundberg wrote:
> I agree with the technique.
>
> Actually - I have not used the work log for years.
>
>
>
>
> Just wondering -- why do people use it vs the other strategy?
>
>
>
>
>
>
> -John
>
>
>
>
> On Sep 1, 2009, at 11:19 AM, Matt Reinfeldt wrote:
>
> Meenakshinathan,
>
> As a different approach, don't use a diary field for those comments...
> store
> each user's feedback/comments as a separate entry in a "work log" form.
> Relate each entry back using the Instance ID of the ticket. You can
> display
> them easily enough in a table field, and/or report off of them as needed.
>
> Just a thought.
>
> Matt R.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan
> Sent: Tuesday, September 01, 2009 3:13 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Diary Field Issue - Attention - Remedy Product Defect.
>
> BMC announced this as a product defect SW00342702. i am going to
> modify all my workflows that not to push any empty or null values from
> a character field to a diary field. Just want to share this info to
> you all.
>
> Issue Summary
> * Have a diary field and submit a new comment on it.
> * Try to add a another new comment with blank space (" ") and modify
> the request.
> * It replaces all the old comments with null values.
> *via workflow if you push null it also replaces all the old comments
> with null values.
>
> Meenakshinathan
>
>
> On Aug 31, 8:12 pm, Meenakshinathan wrote:
>
>> Even via filter if you push a null value it deletes the previous
>> text.
>>
>> In our application, our users are accessing a display only form to
>> enter the comments, this comments are get stored in regular form diary
>> field.
>> Some users may type comments and some not. By your solution, i need to
>> look for both null and space and replace a default text and the actual
>> user may say that how it come without typing it ?.
>>
>> Anyway thanks for your suggestion, if BMC is not giving the solution,
>> i am going to take your solution.
>>
>> On Aug 31, 8:04 pm, Rick Cook wrote:
>>
>>
>>
>>
>>
>> For now, I would recommend putting a Filter in place that will detect a
>>>
>> single space and replace it with some default text. That will buy you
> some
> time.
>
>>
>> Rick
>>>
>>
>> -Original Message-
>>> From: Meenakshinathan
>>>
>>
>> Date: Mon, 31 Aug 2009 07:57:58
>>> To:
>>> Subject: Re: Urgent :: Diary Field Issue -- Please help
>>>
>>
>> Yes, i created a critical issue more than a hour, but nobody was
>>> responded... waiting for their call. Thanks for the info that in 7.5
>>> patch 002 also the same error repeats..
>>>
>>
>> On Aug 31, 7:48 pm, "Eaton, Mark (DCS)"
>>> wrote:
>>>
>>>> Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it
>>>>
>>> acted as you described. If you just put a space in a diary field and
> save
> it, the entire contents of the diary field are cleared out. I'm thinking
> you might want to call BMC and report it.
>
>>
>> Mark
>>>>
>>>
>> -Original Message-
>>>> From: Action Request System discussion list(ARSList)
>>>>
>>> [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan
>
>> Sent: Monday, August 31, 2009 6:39 AM
>>>> To: arsl...@arslist.org
>>>> Subject: Re: Urgent :: Diary Field Issue -- Please help
>>>>
>>>
>> List,
>>>>
>>>
>> Please let me know if anyone cannot understand my question?
>>>>
>>>
>> I am giving further more details..
>>>>
>>>
>> Create a test from, add add a diary field into it. Open the form in
>>>>
>>> aruser and create one request. open the same request and try to add a
> space
> and save the request. Now if you the diary field values, it does
Re: Diary Field Issue - Attention - Remedy Product Defect.
I agree with the technique.
Actually - I have not used the work log for years.
Just wondering -- why do people use it vs the other strategy?
-John
On Sep 1, 2009, at 11:19 AM, Matt Reinfeldt wrote:
Meenakshinathan,
As a different approach, don't use a diary field for those comments...
store
each user's feedback/comments as a separate entry in a "work log" form.
Relate each entry back using the Instance ID of the ticket. You can
display
them easily enough in a table field, and/or report off of them as
needed.
Just a thought.
Matt R.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan
Sent: Tuesday, September 01, 2009 3:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Diary Field Issue - Attention - Remedy Product Defect.
BMC announced this as a product defect SW00342702. i am going to
modify all my workflows that not to push any empty or null values from
a character field to a diary field. Just want to share this info to
you all.
Issue Summary
* Have a diary field and submit a new comment on it.
* Try to add a another new comment with blank space (" ") and modify
the request.
* It replaces all the old comments with null values.
*via workflow if you push null it also replaces all the old comments
with null values.
Meenakshinathan
On Aug 31, 8:12 pm, Meenakshinathan wrote:
Even via filter if you push a null value it deletes the previous
text.
In our application, our users are accessing a display only form to
enter the comments, this comments are get stored in regular form diary
field.
Some users may type comments and some not. By your solution, i need to
look for both null and space and replace a default text and the actual
user may say that how it come without typing it ?.
Anyway thanks for your suggestion, if BMC is not giving the solution,
i am going to take your solution.
On Aug 31, 8:04 pm, Rick Cook wrote:
For now, I would recommend putting a Filter in place that will
detect a
single space and replace it with some default text. That will buy you
some
time.
Rick
-Original Message-
From: Meenakshinathan
Date: Mon, 31 Aug 2009 07:57:58
To:
Subject: Re: Urgent :: Diary Field Issue -- Please help
Yes, i created a critical issue more than a hour, but nobody was
responded... waiting for their call. Thanks for the info that in 7.5
patch 002 also the same error repeats..
On Aug 31, 7:48 pm, "Eaton, Mark (DCS)"
wrote:
Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and
it
acted as you described. If you just put a space in a diary field and
save
it, the entire contents of the diary field are cleared out. I'm
thinking
you might want to call BMC and report it.
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan
Sent: Monday, August 31, 2009 6:39 AM
To: arsl...@arslist.org
Subject: Re: Urgent :: Diary Field Issue -- Please help
List,
Please let me know if anyone cannot understand my question?
I am giving further more details..
Create a test from, add add a diary field into it. Open the form in
aruser and create one request. open the same request and try to add a
space
and save the request. Now if you the diary field values, it does not
contain
any values. the empty space replaces the old values in diary field.
I don;t know how to fix this, please help.
Thanks,
Meenakshinathan.
On Aug 31, 5:02 pm, Meenakshinathan wrote:
Hi,
I am in Remedy 7.5 patch 001 running on SuSE linux with oracle10g
database.
I need a solution urgently in my production system. I have a diary
field which is using to store each user comments at various stages.
If
any one user is typed a space and modify the request the whole old
diary information lost. Even in ,push field action modify request
,from a empty string character field to diary field also replaces
the
old information with null.
Is there any properties is missing or do anyone can reproduce this
error? Please let me know the solutions for this. i need to fix it
as
soon as possible.
Thanks,
Meenakshinathan
__
_ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
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Answers Are"
__
_
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atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist:
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the Answers Are"
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_
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Re: Diary Field Issue - Attention - Remedy Product Defect.
Solely based on what I have seen in the list...it affects 7.5 Patch 1 and
2...one could derive from that that it also affects unpatched initial
release...
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
Sent: Tuesday, September 01, 2009 8:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Diary Field Issue - Attention - Remedy Product Defect.
** how old is this? ars 7.1?
On Tue, Sep 1, 2009 at 10:17 AM, LJ Longwing wrote:
That is a HUGE defect, did they say when they expect to have a patch out for
it?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan
Sent: Tuesday, September 01, 2009 2:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Diary Field Issue - Attention - Remedy Product Defect.
BMC announced this as a product defect SW00342702. i am going to modify all
my workflows that not to push any empty or null values from a character
field to a diary field. Just want to share this info to you all.
Issue Summary
* Have a diary field and submit a new comment on it.
* Try to add a another new comment with blank space (" ") and modify the
request.
* It replaces all the old comments with null values.
*via workflow if you push null it also replaces all the old comments with
null values.
Meenakshinathan
On Aug 31, 8:12 pm, Meenakshinathan wrote:
> Even via filter if you push a null value it deletes the previous text.
>
> In our application, our users are accessing a display only form to
> enter the comments, this comments are get stored in regular form diary
> field.
> Some users may type comments and some not. By your solution, i need to
> look for both null and space and replace a default text and the actual
> user may say that how it come without typing it ?.
>
> Anyway thanks for your suggestion, if BMC is not giving the solution,
> i am going to take your solution.
>
> On Aug 31, 8:04 pm, Rick Cook wrote:
>
>
>
>
>
> > For now, I would recommend putting a Filter in place that will detect a
single space and replace it with some default text. That will buy you some
time.
>
> > Rick
>
> > -Original Message-
> > From: Meenakshinathan
>
> > Date: Mon, 31 Aug 2009 07:57:58
> > To:
> > Subject: Re: Urgent :: Diary Field Issue -- Please help
>
> > Yes, i created a critical issue more than a hour, but nobody was
> > responded... waiting for their call. Thanks for the info that in 7.5
> > patch 002 also the same error repeats..
>
> > On Aug 31, 7:48 pm, "Eaton, Mark (DCS)"
> >
> > wrote:
> > > Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it
acted as you described. If you just put a space in a diary field and save
it, the entire contents of the diary field are cleared out. I'm thinking
you might want to call BMC and report it.
>
> > > Mark
>
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan
> > > Sent: Monday, August 31, 2009 6:39 AM
> > > To: arsl...@arslist.org
> > > Subject: Re: Urgent :: Diary Field Issue -- Please help
>
> > > List,
>
> > > Please let me know if anyone cannot understand my question?
>
> > > I am giving further more details..
>
> > > Create a test from, add add a diary field into it. Open the form in
aruser and create one request. open the same request and try to add a space
and save the request. Now if you the diary field values, it does not contain
any values. the empty space replaces the old values in diary field.
>
> > > I don;t know how to fix this, please help.
>
> > > Thanks,
> > > Meenakshinathan.
>
> > > On Aug 31, 5:02 pm, Meenakshinathan wrote:
> > > > Hi,
>
> > > > I am in Remedy 7.5 patch 001 running on SuSE linux with
> > > > oracle10g database.
>
> > > > I need a solution urgently in my production system. I have a
> > > > diary field which is using to store each user comments at
> > > > various stages. If any one user is typed a space and modify the
> > > > request the whole old diary information lost. Even in ,push
> > > > field action modify request ,from a empty string character field
> > > > to diary field also replaces the old information with null.
>
> > > > Is there any properties is missing or do anyone can reproduce
> > > > this error? Please let me know the solutions for this. i need to
> > > > fix it as soon as possible.
&
Re: Diary Field Issue - Attention - Remedy Product Defect.
Meenakshinathan,
As a different approach, don't use a diary field for those comments... store
each user's feedback/comments as a separate entry in a "work log" form.
Relate each entry back using the Instance ID of the ticket. You can display
them easily enough in a table field, and/or report off of them as needed.
Just a thought.
Matt R.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan
Sent: Tuesday, September 01, 2009 3:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Diary Field Issue - Attention - Remedy Product Defect.
BMC announced this as a product defect SW00342702. i am going to
modify all my workflows that not to push any empty or null values from
a character field to a diary field. Just want to share this info to
you all.
Issue Summary
* Have a diary field and submit a new comment on it.
* Try to add a another new comment with blank space (" ") and modify
the request.
* It replaces all the old comments with null values.
*via workflow if you push null it also replaces all the old comments
with null values.
Meenakshinathan
On Aug 31, 8:12 pm, Meenakshinathan wrote:
> Even via filter if you push a null value it deletes the previous
> text.
>
> In our application, our users are accessing a display only form to
> enter the comments, this comments are get stored in regular form diary
> field.
> Some users may type comments and some not. By your solution, i need to
> look for both null and space and replace a default text and the actual
> user may say that how it come without typing it ?.
>
> Anyway thanks for your suggestion, if BMC is not giving the solution,
> i am going to take your solution.
>
> On Aug 31, 8:04 pm, Rick Cook wrote:
>
>
>
>
>
> > For now, I would recommend putting a Filter in place that will detect a
single space and replace it with some default text. That will buy you some
time.
>
> > Rick
>
> > -Original Message-
> > From: Meenakshinathan
>
> > Date: Mon, 31 Aug 2009 07:57:58
> > To:
> > Subject: Re: Urgent :: Diary Field Issue -- Please help
>
> > Yes, i created a critical issue more than a hour, but nobody was
> > responded... waiting for their call. Thanks for the info that in 7.5
> > patch 002 also the same error repeats..
>
> > On Aug 31, 7:48 pm, "Eaton, Mark (DCS)"
> > wrote:
> > > Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it
acted as you described. If you just put a space in a diary field and save
it, the entire contents of the diary field are cleared out. I'm thinking
you might want to call BMC and report it.
>
> > > Mark
>
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan
> > > Sent: Monday, August 31, 2009 6:39 AM
> > > To: arsl...@arslist.org
> > > Subject: Re: Urgent :: Diary Field Issue -- Please help
>
> > > List,
>
> > > Please let me know if anyone cannot understand my question?
>
> > > I am giving further more details..
>
> > > Create a test from, add add a diary field into it. Open the form in
aruser and create one request. open the same request and try to add a space
and save the request. Now if you the diary field values, it does not contain
any values. the empty space replaces the old values in diary field.
>
> > > I don;t know how to fix this, please help.
>
> > > Thanks,
> > > Meenakshinathan.
>
> > > On Aug 31, 5:02 pm, Meenakshinathan wrote:
> > > > Hi,
>
> > > > I am in Remedy 7.5 patch 001 running on SuSE linux with oracle10g
> > > > database.
>
> > > > I need a solution urgently in my production system. I have a diary
> > > > field which is using to store each user comments at various stages.
If
> > > > any one user is typed a space and modify the request the whole old
> > > > diary information lost. Even in ,push field action modify request
> > > > ,from a empty string character field to diary field also replaces
the
> > > > old information with null.
>
> > > > Is there any properties is missing or do anyone can reproduce this
> > > > error? Please let me know the solutions for this. i need to fix it
as
> > > > soon as possible.
>
> > > > Thanks,
> > > > Meenakshinathan
>
> > >
>__
> > > >_ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > > > P
Re: Diary Field Issue - Attention - Remedy Product Defect.
how old is this? ars 7.1?
On Tue, Sep 1, 2009 at 10:17 AM, LJ Longwing wrote:
> That is a HUGE defect, did they say when they expect to have a patch out
> for
> it?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan
> Sent: Tuesday, September 01, 2009 2:13 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Diary Field Issue - Attention - Remedy Product Defect.
>
> BMC announced this as a product defect SW00342702. i am going to modify all
> my workflows that not to push any empty or null values from a character
> field to a diary field. Just want to share this info to you all.
>
> Issue Summary
> * Have a diary field and submit a new comment on it.
> * Try to add a another new comment with blank space (" ") and modify the
> request.
> * It replaces all the old comments with null values.
> *via workflow if you push null it also replaces all the old comments with
> null values.
>
> Meenakshinathan
>
>
> On Aug 31, 8:12 pm, Meenakshinathan wrote:
> > Even via filter if you push a null value it deletes the previous text.
> >
> > In our application, our users are accessing a display only form to
> > enter the comments, this comments are get stored in regular form diary
> > field.
> > Some users may type comments and some not. By your solution, i need to
> > look for both null and space and replace a default text and the actual
> > user may say that how it come without typing it ?.
> >
> > Anyway thanks for your suggestion, if BMC is not giving the solution,
> > i am going to take your solution.
> >
> > On Aug 31, 8:04 pm, Rick Cook wrote:
> >
> >
> >
> >
> >
> > > For now, I would recommend putting a Filter in place that will detect a
> single space and replace it with some default text. That will buy you some
> time.
> >
> > > Rick
> >
> > > -Original Message-
> > > From: Meenakshinathan
> >
> > > Date: Mon, 31 Aug 2009 07:57:58
> > > To:
> > > Subject: Re: Urgent :: Diary Field Issue -- Please help
> >
> > > Yes, i created a critical issue more than a hour, but nobody was
> > > responded... waiting for their call. Thanks for the info that in 7.5
> > > patch 002 also the same error repeats..
> >
> > > On Aug 31, 7:48 pm, "Eaton, Mark (DCS)"
> > >
> > > wrote:
> > > > Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it
> acted as you described. If you just put a space in a diary field and save
> it, the entire contents of the diary field are cleared out. I'm thinking
> you might want to call BMC and report it.
> >
> > > > Mark
> >
> > > > -Original Message-
> > > > From: Action Request System discussion list(ARSList)
> > > > [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan
> > > > Sent: Monday, August 31, 2009 6:39 AM
> > > > To: arsl...@arslist.org
> > > > Subject: Re: Urgent :: Diary Field Issue -- Please help
> >
> > > > List,
> >
> > > > Please let me know if anyone cannot understand my question?
> >
> > > > I am giving further more details..
> >
> > > > Create a test from, add add a diary field into it. Open the form in
> aruser and create one request. open the same request and try to add a space
> and save the request. Now if you the diary field values, it does not
> contain
> any values. the empty space replaces the old values in diary field.
> >
> > > > I don;t know how to fix this, please help.
> >
> > > > Thanks,
> > > > Meenakshinathan.
> >
> > > > On Aug 31, 5:02 pm, Meenakshinathan wrote:
> > > > > Hi,
> >
> > > > > I am in Remedy 7.5 patch 001 running on SuSE linux with
> > > > > oracle10g database.
> >
> > > > > I need a solution urgently in my production system. I have a
> > > > > diary field which is using to store each user comments at
> > > > > various stages. If any one user is typed a space and modify the
> > > > > request the whole old diary information lost. Even in ,push
> > > > > field action modify request ,from a empty string character field
> > > > > to diary field also replaces the old information with null.
> >
> > > > > Is there any properties is missing or do anyone can reproduce
> > > > > this error? Pleas
Re: Diary Field Issue - Attention - Remedy Product Defect.
That is a HUGE defect, did they say when they expect to have a patch out for
it?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan
Sent: Tuesday, September 01, 2009 2:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Diary Field Issue - Attention - Remedy Product Defect.
BMC announced this as a product defect SW00342702. i am going to modify all
my workflows that not to push any empty or null values from a character
field to a diary field. Just want to share this info to you all.
Issue Summary
* Have a diary field and submit a new comment on it.
* Try to add a another new comment with blank space (" ") and modify the
request.
* It replaces all the old comments with null values.
*via workflow if you push null it also replaces all the old comments with
null values.
Meenakshinathan
On Aug 31, 8:12 pm, Meenakshinathan wrote:
> Even via filter if you push a null value it deletes the previous text.
>
> In our application, our users are accessing a display only form to
> enter the comments, this comments are get stored in regular form diary
> field.
> Some users may type comments and some not. By your solution, i need to
> look for both null and space and replace a default text and the actual
> user may say that how it come without typing it ?.
>
> Anyway thanks for your suggestion, if BMC is not giving the solution,
> i am going to take your solution.
>
> On Aug 31, 8:04 pm, Rick Cook wrote:
>
>
>
>
>
> > For now, I would recommend putting a Filter in place that will detect a
single space and replace it with some default text. That will buy you some
time.
>
> > Rick
>
> > -Original Message-
> > From: Meenakshinathan
>
> > Date: Mon, 31 Aug 2009 07:57:58
> > To:
> > Subject: Re: Urgent :: Diary Field Issue -- Please help
>
> > Yes, i created a critical issue more than a hour, but nobody was
> > responded... waiting for their call. Thanks for the info that in 7.5
> > patch 002 also the same error repeats..
>
> > On Aug 31, 7:48 pm, "Eaton, Mark (DCS)"
> >
> > wrote:
> > > Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it
acted as you described. If you just put a space in a diary field and save
it, the entire contents of the diary field are cleared out. I'm thinking
you might want to call BMC and report it.
>
> > > Mark
>
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan
> > > Sent: Monday, August 31, 2009 6:39 AM
> > > To: arsl...@arslist.org
> > > Subject: Re: Urgent :: Diary Field Issue -- Please help
>
> > > List,
>
> > > Please let me know if anyone cannot understand my question?
>
> > > I am giving further more details..
>
> > > Create a test from, add add a diary field into it. Open the form in
aruser and create one request. open the same request and try to add a space
and save the request. Now if you the diary field values, it does not contain
any values. the empty space replaces the old values in diary field.
>
> > > I don;t know how to fix this, please help.
>
> > > Thanks,
> > > Meenakshinathan.
>
> > > On Aug 31, 5:02 pm, Meenakshinathan wrote:
> > > > Hi,
>
> > > > I am in Remedy 7.5 patch 001 running on SuSE linux with
> > > > oracle10g database.
>
> > > > I need a solution urgently in my production system. I have a
> > > > diary field which is using to store each user comments at
> > > > various stages. If any one user is typed a space and modify the
> > > > request the whole old diary information lost. Even in ,push
> > > > field action modify request ,from a empty string character field
> > > > to diary field also replaces the old information with null.
>
> > > > Is there any properties is missing or do anyone can reproduce
> > > > this error? Please let me know the solutions for this. i need to
> > > > fix it as soon as possible.
>
> > > > Thanks,
> > > > Meenakshinathan
>
> > > >_
> > > >_ _ UNSUBSCRIBE or access ARSlist Archives
> > > >atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net
> > > >ARSlist: "Where the Answers Are"
>
> > >___
> > >____ UNSUBSCRIBE or acc
Re: Diary Field Issue - Attention - Remedy Product Defect.
BMC announced this as a product defect SW00342702. i am going to
modify all my workflows that not to push any empty or null values from
a character field to a diary field. Just want to share this info to
you all.
Issue Summary
* Have a diary field and submit a new comment on it.
* Try to add a another new comment with blank space (" ") and modify
the request.
* It replaces all the old comments with null values.
*via workflow if you push null it also replaces all the old comments
with null values.
Meenakshinathan
On Aug 31, 8:12 pm, Meenakshinathan wrote:
> Even via filter if you push a null value it deletes the previous
> text.
>
> In our application, our users are accessing a display only form to
> enter the comments, this comments are get stored in regular form diary
> field.
> Some users may type comments and some not. By your solution, i need to
> look for both null and space and replace a default text and the actual
> user may say that how it come without typing it ?.
>
> Anyway thanks for your suggestion, if BMC is not giving the solution,
> i am going to take your solution.
>
> On Aug 31, 8:04 pm, Rick Cook wrote:
>
>
>
>
>
> > For now, I would recommend putting a Filter in place that will detect a
> > single space and replace it with some default text. That will buy you some
> > time.
>
> > Rick
>
> > -Original Message-
> > From: Meenakshinathan
>
> > Date: Mon, 31 Aug 2009 07:57:58
> > To:
> > Subject: Re: Urgent :: Diary Field Issue -- Please help
>
> > Yes, i created a critical issue more than a hour, but nobody was
> > responded... waiting for their call. Thanks for the info that in 7.5
> > patch 002 also the same error repeats..
>
> > On Aug 31, 7:48 pm, "Eaton, Mark (DCS)"
> > wrote:
> > > Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it
> > > acted as you described. If you just put a space in a diary field and
> > > save it, the entire contents of the diary field are cleared out. I'm
> > > thinking you might want to call BMC and report it.
>
> > > Mark
>
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:arsl...@arslist.org] On Behalf Of Meenakshinathan
> > > Sent: Monday, August 31, 2009 6:39 AM
> > > To: arsl...@arslist.org
> > > Subject: Re: Urgent :: Diary Field Issue -- Please help
>
> > > List,
>
> > > Please let me know if anyone cannot understand my question?
>
> > > I am giving further more details..
>
> > > Create a test from, add add a diary field into it. Open the form in
> > > aruser and create one request. open the same request and try to add a
> > > space and save the request. Now if you the diary field values, it does
> > > not contain any values. the empty space replaces the old values in diary
> > > field.
>
> > > I don;t know how to fix this, please help.
>
> > > Thanks,
> > > Meenakshinathan.
>
> > > On Aug 31, 5:02 pm, Meenakshinathan wrote:
> > > > Hi,
>
> > > > I am in Remedy 7.5 patch 001 running on SuSE linux with oracle10g
> > > > database.
>
> > > > I need a solution urgently in my production system. I have a diary
> > > > field which is using to store each user comments at various stages. If
> > > > any one user is typed a space and modify the request the whole old
> > > > diary information lost. Even in ,push field action modify request
> > > > ,from a empty string character field to diary field also replaces the
> > > > old information with null.
>
> > > > Is there any properties is missing or do anyone can reproduce this
> > > > error? Please let me know the solutions for this. i need to fix it as
> > > > soon as possible.
>
> > > > Thanks,
> > > > Meenakshinathan
>
> > > >__
> > > >_ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > > > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers
> > > > Are"
>
> > >___
> > > UNSUBSCRIBE or access ARSlist Archives
> > > atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist: "Where
> > > the Answers Are"
>
> > >___
> > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers
> > > Are"- Hide quoted text -
>
> > > - Show quoted text -
>
> > ___
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"-
> > Hide quoted text -
>
> > - Show quoted text -
>
> ___
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"-
> Hide qu
Re: Diary Field Issue
I thought of that just after I hit the send... Being that she is somewhere in Europe right now, I probably won't hear back from her until Monday... So thanks everyone for the quick help! Mike From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Friday, June 08, 2007 9:48 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue The size and position of the diary editor are stored in the ar.ini file so deleting the cache will not fix it. You can open the ar.ini and find the section [Popup Diary Editor] Close All Remedy apps, delete that entire section from the ini, and when you next open the diary editor it should open at it's default size and position. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike Sent: Friday, June 08, 2007 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue ** Bruce, I didn't even think about deleting the .arf and .arv files. I'll have her do that. L.J., I was able to shrink it down as well. It must have opened like that then for her. Here's hoping that deleting those files will fix it so that it will open normally. Thanks guys! Mike From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, June 08, 2007 9:34 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue I am able to replicate your 'problem' screen shot by shrinking my window so small there isn't room for the text areas From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike Sent: Friday, June 08, 2007 8:24 AM To: arslist@ARSLIST.ORG Subject: Diary Field Issue ** Happy Friday! A user of mine traveling overseas was trying to do a demonstration of our custom help desk app. When she clicked on the button to expand the diary field (Activity Log) to the dialog box, neither the Diary History nor the Diary Editor fields were visible. I have never seen this happen before. I have attached screen shots of both the Diary Field dialog box in question and a normal view. The user was using the 7.0.1 patch 002 User Tool. I don't have the OS info yet, but believe it is Windows XP. Other specs... ARS 6.3.0 patch 20 Oracle 9i HP-UX 11i Any ideas what maybe causing this? Thanks! Mike __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Diary Field Issue
The size and position of the diary editor are stored in the ar.ini file so deleting the cache will not fix it. You can open the ar.ini and find the section [Popup Diary Editor] Close All Remedy apps, delete that entire section from the ini, and when you next open the diary editor it should open at it's default size and position. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike Sent: Friday, June 08, 2007 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue ** Bruce, I didn't even think about deleting the .arf and .arv files. I'll have her do that. L.J., I was able to shrink it down as well. It must have opened like that then for her. Here's hoping that deleting those files will fix it so that it will open normally. Thanks guys! Mike From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, June 08, 2007 9:34 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue I am able to replicate your 'problem' screen shot by shrinking my window so small there isn't room for the text areas From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike Sent: Friday, June 08, 2007 8:24 AM To: arslist@ARSLIST.ORG Subject: Diary Field Issue ** Happy Friday! A user of mine traveling overseas was trying to do a demonstration of our custom help desk app. When she clicked on the button to expand the diary field (Activity Log) to the dialog box, neither the Diary History nor the Diary Editor fields were visible. I have never seen this happen before. I have attached screen shots of both the Diary Field dialog box in question and a normal view. The user was using the 7.0.1 patch 002 User Tool. I don't have the OS info yet, but believe it is Windows XP. Other specs... ARS 6.3.0 patch 20 Oracle 9i HP-UX 11i Any ideas what maybe causing this? Thanks! Mike __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Diary Field Issue
I'm not sure if deleting the arf and arv files will clear this one up...because the size of that window is stored either in the ar.ini or in the preferences form just like column width and such... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike Sent: Friday, June 08, 2007 8:41 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue ** Bruce, I didn't even think about deleting the .arf and .arv files. I'll have her do that. L.J., I was able to shrink it down as well. It must have opened like that then for her. Here's hoping that deleting those files will fix it so that it will open normally. Thanks guys! Mike _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, June 08, 2007 9:34 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue I am able to replicate your 'problem' screen shot by shrinking my window so small there isn't room for the text areas _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike Sent: Friday, June 08, 2007 8:24 AM To: arslist@ARSLIST.ORG Subject: Diary Field Issue ** Happy Friday! A user of mine traveling overseas was trying to do a demonstration of our custom help desk app. When she clicked on the button to expand the diary field (Activity Log) to the dialog box, neither the Diary History nor the Diary Editor fields were visible. I have never seen this happen before. I have attached screen shots of both the Diary Field dialog box in question and a normal view. The user was using the 7.0.1 patch 002 User Tool. I don't have the OS info yet, but believe it is Windows XP. Other specs. ARS 6.3.0 patch 20 Oracle 9i HP-UX 11i Any ideas what maybe causing this? Thanks! Mike __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Diary Field Issue
Mike,
We had this happen the other day. Turned out that the vertical size of
pop-up window containing the Diary Editor and Diary History fields was too
small...we could see the labels Diary Editor and Diary History, but that
was it. Apparently the end-user reporting the problem somehow resized the
vertical settings of the window in a previous session to where both fields
"disappeared" and had the same problem you report in a subsequent session.
I can't see your screen shots but I'll bet that click-dragging with your
mouse to increase the vertical size of the pop-up will solve the problem.
Joseph Kasell
Network Management Integrator
Telecommunications Division
Navy Federal Credit Union
Bruce Scott
<[EMAIL PROTECTED]
ART.COM> To
Sent by: "Action arslist@ARSLIST.ORG
Request System cc
discussion
list(ARSList)"Subject
<[EMAIL PROTECTED] Re: Diary Field Issue
ORG>
06/08/2007 10:32
AM
Please respond to
[EMAIL PROTECTED]
RG
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I've seen things like this before where the .arf files have become
corrupt. try deleting the *.arf and *.arv files from the system used
for the demonstration, especially if no one else is seeing that issue.
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Bruce
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=20 _ =20
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike
Sent: Friday, June 08, 2007 7:24 AM
To: arslist@ARSLIST.ORG
Subject: Diary Field Issue
**=20
Happy Friday!
=20
A user of mine traveling overseas was trying to do a demonstration of
our custom help desk app. When she clicked on the button to expand the
diary field (Activity Log) to the dialog box, neither the Diary History
nor the Diary Editor fields were visible. I have never seen this happen
before.
=20
I have attached screen shots of both the Diary Field dialog box in
question and a normal view. =20
=20
The user was using the 7.0.1 patch 002 User Tool. I don't have the OS
info yet, but believe it is Windows XP.
=20
Other specs...
ARS 6.3.0 patch 20
Oracle 9i
HP-UX 11i
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Any ideas what maybe causing this?
=20
Thanks!
Mike
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have become corrupt. try deleting th
Re: Diary Field Issue
Bruce, I didn't even think about deleting the .arf and .arv files. I'll have her do that. L.J., I was able to shrink it down as well. It must have opened like that then for her. Here's hoping that deleting those files will fix it so that it will open normally. Thanks guys! Mike From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Friday, June 08, 2007 9:34 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue I am able to replicate your 'problem' screen shot by shrinking my window so small there isn't room for the text areas From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike Sent: Friday, June 08, 2007 8:24 AM To: arslist@ARSLIST.ORG Subject: Diary Field Issue ** Happy Friday! A user of mine traveling overseas was trying to do a demonstration of our custom help desk app. When she clicked on the button to expand the diary field (Activity Log) to the dialog box, neither the Diary History nor the Diary Editor fields were visible. I have never seen this happen before. I have attached screen shots of both the Diary Field dialog box in question and a normal view. The user was using the 7.0.1 patch 002 User Tool. I don't have the OS info yet, but believe it is Windows XP. Other specs... ARS 6.3.0 patch 20 Oracle 9i HP-UX 11i Any ideas what maybe causing this? Thanks! Mike __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Diary Field Issue
great answer.. I was going to thow that out. On 6/8/07, L. J. Head <[EMAIL PROTECTED]> wrote: ** I am able to replicate your 'problem' screen shot by shrinking my window so small there isn't room for the text areas -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Kendhammer, Mike *Sent:* Friday, June 08, 2007 8:24 AM *To:* arslist@ARSLIST.ORG *Subject:* Diary Field Issue ** Happy Friday! A user of mine traveling overseas was trying to do a demonstration of our custom help desk app. When she clicked on the button to expand the diary field (Activity Log) to the dialog box, neither the Diary History nor the Diary Editor fields were visible. I have never seen this happen before. I have attached screen shots of both the Diary Field dialog box in question and a normal view. The user was using the 7.0.1 patch 002 User Tool. I don't have the OS info yet, but believe it is Windows XP. Other specs… ARS 6.3.0 patch 20 Oracle 9i HP-UX 11i Any ideas what maybe causing this? Thanks! Mike __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Diary Field Issue
I am able to replicate your 'problem' screen shot by shrinking my window so small there isn't room for the text areas _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike Sent: Friday, June 08, 2007 8:24 AM To: arslist@ARSLIST.ORG Subject: Diary Field Issue ** Happy Friday! A user of mine traveling overseas was trying to do a demonstration of our custom help desk app. When she clicked on the button to expand the diary field (Activity Log) to the dialog box, neither the Diary History nor the Diary Editor fields were visible. I have never seen this happen before. I have attached screen shots of both the Diary Field dialog box in question and a normal view. The user was using the 7.0.1 patch 002 User Tool. I don't have the OS info yet, but believe it is Windows XP. Other specs. ARS 6.3.0 patch 20 Oracle 9i HP-UX 11i Any ideas what maybe causing this? Thanks! Mike __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Diary Field Issue
I've seen things like this before where the .arf files have become corrupt. try deleting the *.arf and *.arv files from the system used for the demonstration, especially if no one else is seeing that issue. Bruce _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike Sent: Friday, June 08, 2007 7:24 AM To: arslist@ARSLIST.ORG Subject: Diary Field Issue ** Happy Friday! A user of mine traveling overseas was trying to do a demonstration of our custom help desk app. When she clicked on the button to expand the diary field (Activity Log) to the dialog box, neither the Diary History nor the Diary Editor fields were visible. I have never seen this happen before. I have attached screen shots of both the Diary Field dialog box in question and a normal view. The user was using the 7.0.1 patch 002 User Tool. I don't have the OS info yet, but believe it is Windows XP. Other specs... ARS 6.3.0 patch 20 Oracle 9i HP-UX 11i Any ideas what maybe causing this? Thanks! Mike __20060125___This posting was submitted with HTML in it___ # The information contained in this electronic mail message, including attachments, if any, is PetSmart confidential information. It is intended only for the use of the person(s) named above. If the reader of this message is not the intended recipient, or has received this message in error, you are hereby notified that any review, dissemination, distribution or copying of this communication is strictly prohibited. If you are not the intended recipient or have received this message in error, please notify the sender via e-mail and promptly delete the original message. # ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Diary Field Issue
Hi Jaya; Long time no email :-) Remember the logging form for worklog history loss we did? >From Form 1 push the worklog value into Form 2 (yes it only gets the TR portion) In Form 2 do a set fields and take "Worklog + Worklog" This will concatenate the DB.worklog from the query and the still pending TR.worklog from the transaction buffer. I avoid the Commits as much as possible as it really goofs up the 'rollback' should a latter submit / update fail. HTH Thanks-n-advance; HDT Platform Incident / Problem Manager & Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, March 16, 2007 5:10 AM To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue Jaya, If the solution works for you bar the missing TR value, then force a commit down to the database on form 1 before you do the set fields in form 2. You can do this with an Application-Release-Pending command run before the push fields (Phase 2) operation. Alternatively do the submit to form 2 with an active link firing after modify. Or if the entry in form 2 already exists then get an after modify active link to "touch" the record to cause the set fields action to fire. Brian Bishop From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: 16 March 2007 11:46 To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue Hmm .. in that case I wonder if a direct SQL to update the diary field contents would yield better results? Want to give that a shot? Joe - Original Message From: jaya munjal <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Friday, March 16, 2007 3:14:38 AM Subject: Re: Diary Field Issue ** Hi Joe Thanks for your suggestion. I tried this, but the set field only gets the DB Value and not the TR.Value of the dairy field, as the data is still not updated in the database. Secondly the issue comes with the value of Time stamp. Please let me know if you have any other work around. Many Thanks for your help Regards Jaya Joe DeSouza <[EMAIL PROTECTED]> wrote: Jaya, Approach your problem from a slightly different angle... Instead of doing a Push Field from the main form to form 2 which is working as designed by copying only the TR value of the Diary field, do a Set Field filter on form 2, on 'Submit'. Set fields will copy the whole shebang TR + DB value... Hope this helps. Joe D'Souza - Original Message From: jaya munjal <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 2:26:36 AM Subject: Diary Field Issue ** Hi Listerner I am facing a problem while working with Diary Fields. Below is the scenario that I want to implement When ever the status is set to Closed on Form 1, it pushes the data to Form 2. There is a work log field( Diary Field) that also needs to be pushed to Form 2( Dairy Field). Issue As per design only current TR.Value of Diary field is being pushed. I require the complete worklog to be pushed. Any suggestions or workaround would highly be appreciated. Thanks Jaya Need Mail bonding? Go to the Yahoo! Mail Q&A <http://answers.yahoo.com/dir/index;_ylc=X3oDMTFvbGNhMGE3BF9TAzM5NjU0NTE wOARfcwMzOTY1NDUxMDMEc2VjA21haWxfdGFnbGluZQRzbGsDbWFpbF90YWcx?link=ask&s id=396546091> for great tips from Yahoo! Answers <http://answers.yahoo.com/dir/index;_ylc=X3oDMTFvbGNhMGE3BF9TAzM5NjU0NTE wOARfcwMzOTY1NDUxMDMEc2VjA21haWxfdGFnbGluZQRzbGsDbWFpbF90YWcx?link=ask&s id=396546091> users. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Diary Field Issue
Jaya, If the solution works for you bar the missing TR value, then force a commit down to the database on form 1 before you do the set fields in form 2. You can do this with an Application-Release-Pending command run before the push fields (Phase 2) operation. Alternatively do the submit to form 2 with an active link firing after modify. Or if the entry in form 2 already exists then get an after modify active link to "touch" the record to cause the set fields action to fire. Brian Bishop _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: 16 March 2007 11:46 To: arslist@ARSLIST.ORG Subject: Re: Diary Field Issue Hmm .. in that case I wonder if a direct SQL to update the diary field contents would yield better results? Want to give that a shot? Joe - Original Message From: jaya munjal <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Friday, March 16, 2007 3:14:38 AM Subject: Re: Diary Field Issue ** Hi Joe Thanks for your suggestion. I tried this, but the set field only gets the DB Value and not the TR.Value of the dairy field, as the data is still not updated in the database. Secondly the issue comes with the value of Time stamp. Please let me know if you have any other work around. Many Thanks for your help Regards Jaya Joe DeSouza <[EMAIL PROTECTED]> wrote: Jaya, Approach your problem from a slightly different angle... Instead of doing a Push Field from the main form to form 2 which is working as designed by copying only the TR value of the Diary field, do a Set Field filter on form 2, on 'Submit'. Set fields will copy the whole shebang TR + DB value... Hope this helps. Joe D'Souza - Original Message From: jaya munjal <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 2:26:36 AM Subject: Diary Field Issue ** Hi Listerner I am facing a problem while working with Diary Fields. Below is the scenario that I want to implement When ever the status is set to Closed on Form 1, it pushes the data to Form 2. There is a work log field( Diary Field) that also needs to be pushed to Form 2( Dairy Field). Issue As per design only current TR.Value of Diary field is being pushed. I require the complete worklog to be pushed. Any suggestions or workaround would highly be appreciated. Thanks Jaya _ Need Mail bonding? Go to the Yahoo! <http://answers.yahoo.com/dir/index;_ylc=X3oDMTFvbGNhMGE3BF9TAzM5NjU0NTEwOAR fcwMzOTY1NDUxMDMEc2VjA21haWxfdGFnbGluZQRzbGsDbWFpbF90YWcx?link=ask&sid=39654 6091> Mail Q&A for great <http://answers.yahoo.com/dir/index;_ylc=X3oDMTFvbGNhMGE3BF9TAzM5NjU0NTEwOAR fcwMzOTY1NDUxMDMEc2VjA21haWxfdGFnbGluZQRzbGsDbWFpbF90YWcx?link=ask&sid=39654 6091> tips from Yahoo! Answers users. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Diary Field Issue
Hmm .. in that case I wonder if a direct SQL to update the diary field contents would yield better results? Want to give that a shot? Joe - Original Message From: jaya munjal <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Friday, March 16, 2007 3:14:38 AM Subject: Re: Diary Field Issue ** Hi Joe Thanks for your suggestion. I tried this, but the set field only gets the DB Value and not the TR.Value of the dairy field, as the data is still not updated in the database. Secondly the issue comes with the value of Time stamp. Please let me know if you have any other work around. Many Thanks for your help Regards Jaya Joe DeSouza <[EMAIL PROTECTED]> wrote: Jaya, Approach your problem from a slightly different angle... Instead of doing a Push Field from the main form to form 2 which is working as designed by copying only the TR value of the Diary field, do a Set Field filter on form 2, on 'Submit'. Set fields will copy the whole shebang TR + DB value... Hope this helps. Joe D'Souza - Original Message From: jaya munjal <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 2:26:36 AM Subject: Diary Field Issue ** Hi Listerner I am facing a problem while working with Diary Fields. Below is the scenario that I want to implement When ever the status is set to Closed on Form 1, it pushes the data to Form 2. There is a work log field( Diary Field) that also needs to be pushed to Form 2( Dairy Field). Issue As per design only current TR.Value of Diary field is being pushed. I require the complete worklog to be pushed. Any suggestions or workaround would highly be appreciated. Thanks Jaya Expecting? Get great news right away with email Auto-Check. Try the Yahoo! Mail Beta. http://advision.webevents.yahoo.com/mailbeta/newmail_tools.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Diary Field Issue
Hi Joe Thanks for your suggestion. I tried this, but the set field only gets the DB Value and not the TR.Value of the dairy field, as the data is still not updated in the database. Secondly the issue comes with the value of Time stamp. Please let me know if you have any other work around. Many Thanks for your help Regards Jaya Joe DeSouza <[EMAIL PROTECTED]> wrote: ** Jaya, Approach your problem from a slightly different angle... Instead of doing a Push Field from the main form to form 2 which is working as designed by copying only the TR value of the Diary field, do a Set Field filter on form 2, on 'Submit'. Set fields will copy the whole shebang TR + DB value... Hope this helps. Joe D'Souza - Original Message From: jaya munjal <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 2:26:36 AM Subject: Diary Field Issue ** Hi Listerner I am facing a problem while working with Diary Fields. Below is the scenario that I want to implement When ever the status is set to Closed on Form 1, it pushes the data to Form 2. There is a work log field( Diary Field) that also needs to be pushed to Form 2( Dairy Field). Issue As per design only current TR.Value of Diary field is being pushed. I require the complete worklog to be pushed. Any suggestions or workaround would highly be appreciated. Thanks Jaya - We won't tell. Get more on shows you hate to love (and love to hate): Yahoo! TV's Guilty Pleasures list. __20060125___This posting was submitted with HTML in it___ - Never miss an email again! Yahoo! Toolbar alerts you the instant new Mail arrives. Check it out. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Diary Field Issue
Jaya, Approach your problem from a slightly different angle... Instead of doing a Push Field from the main form to form 2 which is working as designed by copying only the TR value of the Diary field, do a Set Field filter on form 2, on 'Submit'. Set fields will copy the whole shebang TR + DB value... Hope this helps. Joe D'Souza - Original Message From: jaya munjal <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, March 15, 2007 2:26:36 AM Subject: Diary Field Issue ** Hi Listerner I am facing a problem while working with Diary Fields. Below is the scenario that I want to implement When ever the status is set to Closed on Form 1, it pushes the data to Form 2. There is a work log field( Diary Field) that also needs to be pushed to Form 2( Dairy Field). Issue As per design only current TR.Value of Diary field is being pushed. I require the complete worklog to be pushed. Any suggestions or workaround would highly be appreciated. Thanks Jaya Sucker-punch spam with award-winning protection. Try the free Yahoo! Mail Beta. http://advision.webevents.yahoo.com/mailbeta/features_spam.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
