Re: Test Email...

[David Davis]

Hello Joe!


Virus-free.
www.avast.com

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

On Wed, Sep 18, 2019 at 10:03 PM Joe DeSouza via ARSList <
arslist@arslist.org> wrote:

> Test after being re-added..
>
> Cheers
>
> Joe D'Souza
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>
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Re: Test via email

[Jason Miller]

The email worked.  I see it in the web UI almost instantly.  This update is 
from the web.

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Re: TEST

[Grooms, Frederick W]

I saw 9

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel D Sender
Sent: Thursday, April 24, 2014 7:39 PM
To: arslist@ARSLIST.ORG
Subject: TEST

**
No postings on Thursday?



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Re: test. I have not seen anything from the list all day.

[LJ LongWing]

I've seen a total of 6 threads all day, including this one.


On Tue, Oct 22, 2013 at 11:13 AM, Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.com wrote:

 **

 ** **

 ** **

 [image: Description: Description: Description: Cox Enterprises, 
 Inc]http://www.coxenterprises.com/
 

 Howard Richter, Remedy Administrator

 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  

 Email = howard.rich...@coxinc.com

 Office = 678.645.4633, Cell = 404.226.2745

 *Cox Innovation Agent (CIA)*

 [image: Description: Description:
 http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][image:
 Description: Description:
 http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[image:
 Description: Description:
 http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png
 

 Submit your idea today for a chance to earn a badge and be entered into a
 monthly drawing for a $10 gift card.
 *Submit your idea:* 
 http://innovation.coxenterprises.com/*ideas*http://innovation.coxenterprises.com/ideas
 * *
 *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/*
 yourbadges.aspx*http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx
 

 ** **
  _ARSlist: Where the Answers Are and have been for 20 years_

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Re: [EXTERNAL] Re: test. I have not seen anything from the list all day.

[Stroud, Natalie K]

Just an ebb to balance the flow, Howard.  :)

To everything there is a season and a time for every purpose under heaven...a 
time to speak and a time to remain silent...

LJ, I show 6 threads today, just as you do.  Well, OK, 7 with the new one that 
just got started.  ;)

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.govmailto:nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, October 22, 2013 11:16 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: test. I have not seen anything from the list all day.

**
I've seen a total of 6 threads all day, including this one.

On Tue, Oct 22, 2013 at 11:13 AM, Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote:
**


http://www.coxenterprises.com/
Howard Richter, Remedy Administratorhttp://www.coxenterprises.com/
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  
http://www.coxenterprises.com/
Email = howard.rich...@coxinc.comhttp://www.coxenterprises.com/
Office = 678.645.4633, Cell = 404.226.2745http://www.coxenterprises.com/
Cox Innovation Agent (CIA)http://www.coxenterprises.com/
http://www.coxenterprises.com/
Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/ideas
View your badges: 
http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx

_ARSlist: Where the Answers Are and have been for 20 years_ 
http://www.coxenterprises.com/
 http://www.coxenterprises.com/
_ARSlist: Where the Answers Are and have been for 20 years_ 
http://www.coxenterprises.com/

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Re: [EXTERNAL] Re: test. I have not seen anything from the list all day.

[Richter, Howard (CEI - Atlanta)]

Just wonder if my test, kicked things off.

hbr

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Tuesday, October 22, 2013 1:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: [arslist] [EXTERNAL] Re: test. I have not seen anything from the 
list all day.

**
Just an ebb to balance the flow, Howard.  :)

To everything there is a season and a time for every purpose under heaven...a 
time to speak and a time to remain silent...

LJ, I show 6 threads today, just as you do.  Well, OK, 7 with the new one that 
just got started.  ;)

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.govmailto:nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, October 22, 2013 11:16 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: test. I have not seen anything from the list all day.

**
I've seen a total of 6 threads all day, including this one.

On Tue, Oct 22, 2013 at 11:13 AM, Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote:
**


Howard Richter, Remedy Administratorhttp://www.coxenterprises.com/
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  
http://www.coxenterprises.com/
Email = howard.rich...@coxinc.comhttp://www.coxenterprises.com/
Office = 678.645.4633, Cell = 404.226.2745http://www.coxenterprises.com/
Cox Innovation Agent (CIA)http://www.coxenterprises.com/
http://www.coxenterprises.com/
Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/ideas
View your badges: 
http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspxhttp://www.coxenterprises.com/
 http://www.coxenterprises.com/

_ARSlist: Where the Answers Are and have been for 20 years_ 
http://www.coxenterprises.com/
_ARSlist: Where the Answers Are and have been for 20 years_ 
http://www.coxenterprises.com/
_ARSlist: Where the Answers Are and have been for 20 years_

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Re: [EXTERNAL] Re: test. I have not seen anything from the list all day.

[Tommy Morris]

Test successful. New thread started. Sorry, it's just really slow today and I 
was bored.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta)
Sent: Tuesday, October 22, 2013 12:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: test. I have not seen anything from the list all 
day.

**
Just wonder if my test, kicked things off.

hbr

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Tuesday, October 22, 2013 1:34 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: [arslist] [EXTERNAL] Re: test. I have not seen anything from the 
list all day.

**
Just an ebb to balance the flow, Howard.  :)

To everything there is a season and a time for every purpose under heaven...a 
time to speak and a time to remain silent...

LJ, I show 6 threads today, just as you do.  Well, OK, 7 with the new one that 
just got started.  ;)

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.govmailto:nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Tuesday, October 22, 2013 11:16 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: test. I have not seen anything from the list all day.

**
I've seen a total of 6 threads all day, including this one.

On Tue, Oct 22, 2013 at 11:13 AM, Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.commailto:howard.rich...@coxinc.com wrote:
**


Howard Richter, Remedy Administratorhttp://www.coxenterprises.com/
6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  
http://www.coxenterprises.com/
Email = howard.rich...@coxinc.comhttp://www.coxenterprises.com/
Office = 678.645.4633, Cell = 404.226.2745http://www.coxenterprises.com/
Cox Innovation Agent (CIA)http://www.coxenterprises.com/
Submit your idea today for a chance to earn a badge and be entered into a 
monthly drawing for a $10 gift card.
Submit your idea: http://innovation.coxenterprises.com/ideas
View your badges: 
http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspxhttp://www.coxenterprises.com/
 http://www.coxenterprises.com/

_ARSlist: Where the Answers Are and have been for 20 years_ 
http://www.coxenterprises.com/
_ARSlist: Where the Answers Are and have been for 20 years_ 
http://www.coxenterprises.com/
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_

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Re: test. I have not seen anything from the list all day.

[Susan Palmer]

I received 6 before you started your thread.


On Tue, Oct 22, 2013 at 12:13 PM, Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.com wrote:

 **

 ** **

 ** **

 [image: Description: Description: Description: Cox Enterprises, 
 Inc]http://www.coxenterprises.com/
 

 Howard Richter, Remedy Administrator

 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  

 Email = howard.rich...@coxinc.com

 Office = 678.645.4633, Cell = 404.226.2745

 *Cox Innovation Agent (CIA)*

 [image: Description: Description:
 http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][image:
 Description: Description:
 http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[image:
 Description: Description:
 http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png
 

 Submit your idea today for a chance to earn a badge and be entered into a
 monthly drawing for a $10 gift card.
 *Submit your idea:* 
 http://innovation.coxenterprises.com/*ideas*http://innovation.coxenterprises.com/ideas
 * *
 *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/*
 yourbadges.aspx*http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx
 

 ** **
  _ARSlist: Where the Answers Are and have been for 20 years_

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Re: test. I have not seen anything from the list all day.

[Susan Palmer]

And in actuality it was 18 emails but I use gmail so was counting threads.


On Tue, Oct 22, 2013 at 12:13 PM, Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.com wrote:

 **

 ** **

 ** **

 [image: Description: Description: Description: Cox Enterprises, 
 Inc]http://www.coxenterprises.com/
 

 Howard Richter, Remedy Administrator

 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524  

 Email = howard.rich...@coxinc.com

 Office = 678.645.4633, Cell = 404.226.2745

 *Cox Innovation Agent (CIA)*

 [image: Description: Description:
 http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][image:
 Description: Description:
 http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[image:
 Description: Description:
 http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png
 

 Submit your idea today for a chance to earn a badge and be entered into a
 monthly drawing for a $10 gift card.
 *Submit your idea:* 
 http://innovation.coxenterprises.com/*ideas*http://innovation.coxenterprises.com/ideas
 * *
 *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/*
 yourbadges.aspx*http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx
 

 ** **
  _ARSlist: Where the Answers Are and have been for 20 years_

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Re: Test

[Jason Miller]

Test successful!


On Mon, Apr 8, 2013 at 8:28 AM, Frankfater, David
dfrankfa...@columnit.comwrote:

 **

 ** **

 Test 
 _ARSlist: Where the Answers Are and have been for 20 years_

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Re: Test

[laurent matheo]

**
Just to be sure, you should activate API+SQL logs server side, and All logs on "FINE" level on mid-tier and see if you can see "Test" in the header.On 08 Apr, 2013,at 05:38 PM, Jason Miller jason.mil...@gmail.com wrote:**
Test successful!On Mon, Apr 8, 2013 at 8:28 AM, Frankfater, David dfrankfa...@columnit.com wrote:
**
Test 
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: Test

[Jason Miller]

And don't forget to flush.  The Mid Tier cache that is.

[image: Inline image 1]


On Mon, Apr 8, 2013 at 9:54 AM, laurent matheo lm...@me.com wrote:

 **
 Just to be sure, you should activate API+SQL logs server side, and All
 logs on FINE level on mid-tier and see if you can see Test in the
 header.

 On 08 Apr, 2013,at 05:38 PM, Jason Miller jason.mil...@gmail.com wrote:

 **
 Test successful!


 On Mon, Apr 8, 2013 at 8:28 AM, Frankfater, David 
 dfrankfa...@columnit.com wrote:

 **

 ** **

 Test 
 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_


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flushing my cache.jpg

Re: Test

[Cecil, Ken]

Got It


Ken.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom
Sent: Thursday, October 11, 2012 2:33 PM
To: arslist@ARSLIST.ORG
Subject: Test

Test
   

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Re: Test Message, Please Ignore

[Shellman, David]

Natalie,

What are you testing?

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Thursday, August 23, 2012 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Test Message, Please Ignore

**
Test message, please ignore.

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS/ITSM Tester
Albuquerque, NM USA
nkst...@sandia.govmailto:nkst...@sandia.gov

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén
Sent: Tuesday, August 21, 2012 1:51 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Finding: Incident Business-Time Duration, minus Pending 
Status time

** We do check the performance impact at our preproduction servers, because I 
was also concerned by it. The impact was less than 1%.

Test performed changing requests massively through web services by using SOAP 
UI.

Jose Manuel Huerta
http://theremedyforit.com/



On Tue, Aug 21, 2012 at 9:47 PM, Ray Palla 
ray.pa...@insona.commailto:ray.pa...@insona.com wrote:
This suggestion is possibly realistic, however the amount of coding to parse 
out the Pending time is a vast effort.

Any other ideas other than creating a custom form specifically for tracking 
business time and pending time for every Incident modification?

R


Quoting patchsk vamsi...@gmail.commailto:vamsi...@gmail.com:
Did you check the incident audit log? You can calculate the amount of time
the ticket is in pending status from there.

On Tuesday, August 21, 2012 11:04:57 AM UTC-7, Ray Palla wrote:

Ladies and Gentlemen;

I'm looking for a field or place to grab the Incident Business Time
Duration for an ITMS 7.6.04 Incient Module ticket, excluding the time(s)
that the ticket is in Pending 'Status'.

I've found in the Incident Assignment Log form, the field 'Business Hours
Duration (Sec)'.  If I do a sum on all assignments related to the Incident
Number, I can get the total seconds that the ticket was open.  I need to be
able to subtract the amount of time that the ticket was in Pending, like
the SLM module would use to determine if an SLA was met or missed.  I've
spent considerable cycles looking for a place to grab the data from a field
in SLM, but can't seem to find it.

Anyone, have a suggestion for a place to look, or a formula to use to get
the desired result into a report???

Thanks;
R

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Re: Test Message, Please Ignore

[John Sundberg]

Probably people's ability to ignore.



Test failed.



-John


On Aug 23, 2012, at 10:52 AM, Shellman, David dave.shell...@te.com wrote:

**
Natalie,
 
What are you testing?
 
Dave

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Thursday, August 23, 2012 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Test Message, Please Ignore

**
Test message, please ignore.
 
Natalie Stroud
SAIC @ Sandia National Laboratories
ARS/ITSM Tester
Albuquerque, NM USA
nkst...@sandia.gov
 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén
Sent: Tuesday, August 21, 2012 1:51 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Finding: Incident Business-Time Duration, minus Pending 
Status time
 
** We do check the performance impact at our preproduction servers, because I 
was also concerned by it. The impact was less than 1%.
 
Test performed changing requests massively through web services by using SOAP 
UI. 

Jose Manuel Huerta
http://theremedyforit.com/
 



On Tue, Aug 21, 2012 at 9:47 PM, Ray Palla ray.pa...@insona.com wrote:
This suggestion is possibly realistic, however the amount of coding to parse 
out the Pending time is a vast effort.

Any other ideas other than creating a custom form specifically for tracking 
business time and pending time for every Incident modification?

R


Quoting patchsk vamsi...@gmail.com:

Did you check the incident audit log? You can calculate the amount of time
the ticket is in pending status from there.

On Tuesday, August 21, 2012 11:04:57 AM UTC-7, Ray Palla wrote:

Ladies and Gentlemen;

I'm looking for a field or place to grab the Incident Business Time
Duration for an ITMS 7.6.04 Incient Module ticket, excluding the time(s)
that the ticket is in Pending 'Status'.

I've found in the Incident Assignment Log form, the field 'Business Hours
Duration (Sec)'.  If I do a sum on all assignments related to the Incident
Number, I can get the total seconds that the ticket was open.  I need to be
able to subtract the amount of time that the ticket was in Pending, like
the SLM module would use to determine if an SLA was met or missed.  I've
spent considerable cycles looking for a place to grab the data from a field
in SLM, but can't seem to find it.

Anyone, have a suggestion for a place to look, or a formula to use to get
the desired result into a report???

Thanks;
R

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--
John Sundberg

Kinetic Data, Inc.
Your Business, Your Process
Recipient of:

WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award

john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com












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Re: Test Message, Please Ignore

[Hyunkel v2.0]

Sir; You win the Internet today :-) 


Hugo Ruesga 
Software Development Advisor
US  972.577.7000 x 332.3868
MX +52 (33) 3332.3868
P Please consider the environment before printing this email

The information contained in and transferred with this electronic message is 
intended only for the recipient(s) designated above, it is protected by law and 
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disclose it to others. Please notify the sender of the delivery error by 
replying to this message, and then delete it from your system. Thank you.




Date: Thu, 23 Aug 2012 11:31:18 -0500
From: john.sundb...@kineticdata.com
Subject: Re: Test Message, Please Ignore
To: arslist@ARSLIST.ORG

**
Probably people's ability to ignore.


Test failed.


-John

On Aug 23, 2012, at 10:52 AM, Shellman, David dave.shell...@te.com wrote:**





Natalie,
 
What are you testing?
 
Dave



From: Action Request System discussion 
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie 
K
Sent: Thursday, August 23, 2012 11:28 AM
To: 
arslist@ARSLIST.ORG
Subject: Test Message, Please 
Ignore


** 



Test 
message, please ignore. Natalie 
StroudSAIC @ 
Sandia National LaboratoriesARS/ITSM 
TesterAlbuquerque, 
NM usankst...@sandia.gov From: Action Request 
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of 
Jose Manuel Huerta Guillén
Sent: Tuesday, August 21, 2012 1:51 
PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Finding: 
Incident Business-Time Duration, minus Pending Status time ** We do check the 
performance impact at our preproduction 
servers, because I was also concerned by it. The impact was less than 
1%.
 
Test performed changing requests massively through web 
services by using SOAP UI. 

Jose Manuel Huerta
http://theremedyforit.com/ 
 


On Tue, Aug 21, 2012 at 9:47 PM, Ray Palla ray.pa...@insona.com 
wrote:This suggestion is possibly realistic, however the amount of 
coding to parse out the Pending time is a vast effort.

Any other ideas 
other than creating a custom form specifically for tracking business time and 
pending time for every Incident modification?

R



Quoting patchsk vamsi...@gmail.com:Did you check the incident audit log? You 
can calculate the 
amount of time
the ticket is in pending status from there.

On Tuesday, 
August 21, 2012 11:04:57 AM UTC-7, Ray Palla wrote:
Ladies and 
Gentlemen;

I'm looking for a field or place to grab the Incident Business 
Time
Duration for an ITMS 7.6.04 Incient Module ticket, excluding the 
time(s)
that the ticket is in Pending 'Status'.

I've found in the 
Incident Assignment Log form, the field 'Business Hours
Duration (Sec)'. 
 If I do a sum on all assignments related to the Incident
Number, I can 
get the total seconds that the ticket was open.  I need to be
able to 
subtract the amount of time that the ticket was in Pending, like
the SLM 
module would use to determine if an SLA was met or missed.  I've
spent 
considerable cycles looking for a place to grab the data from a field
in SLM, 
but can't seem to find it.

Anyone, have a suggestion for a place to look, 
or a formula to use to get
the desired result into a 
report???

Thanks;
R

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--John Sundberg
Kinetic Data, Inc.Your Business, Your Process
Recipient of:
WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award

john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com



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Re: Test Message, Please Ignore

[Sugavanam K K]

Good One.



 From: John Sundberg john.sundb...@kineticdata.com
To: arslist@ARSLIST.ORG 
Sent: Thursday, August 23, 2012 11:31 AM
Subject: Re: Test Message, Please Ignore
 

** 
Probably people's ability to ignore.



Test failed.



-John



On Aug 23, 2012, at 10:52 AM, Shellman, David dave.shell...@te.com wrote:
** 
Natalie,
 
What are you testing?
 
Dave



 From: Action Request System discussion 
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie 
K
Sent: Thursday, August 23, 2012 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Test Message, Please 
Ignore

**  
Test 
message, please ignore.
 
Natalie 
Stroud
SAIC @ 
Sandia National Laboratories
ARS/ITSM 
Tester
Albuquerque, 
NM USA
nkst...@sandia.gov
 
From:Action Request 
System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose 
Manuel Huerta Guillén
Sent: Tuesday, August 21, 2012 1:51 
PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Finding: 
Incident Business-Time Duration, minus Pending Status time
 
** We do check the performance impact at our preproduction 
servers, because I was also concerned by it. The impact was less than 
1%.
 
Test performed changing requests massively through web 
services by using SOAP UI. 

Jose Manuel Huerta
http://theremedyforit.com/ 
 


On Tue, Aug 21, 2012 at 9:47 PM, Ray Palla ray.pa...@insona.com 
wrote:
This suggestion is possibly realistic, however the amount of 
coding to parse out the Pending time is a vast effort.

Any other ideas 
other than creating a custom form specifically for tracking business time and 
pending time for every Incident modification?

R


Quoting patchsk vamsi...@gmail.com:
Did you check the incident audit log? You can calculate the 
amount of time
the ticket is in pending status from there.

On Tuesday, 
August 21, 2012 11:04:57 AM UTC-7, Ray Palla wrote:

Ladies and 
Gentlemen;

I'm looking for a field or place to grab the Incident Business 
Time
Duration for an ITMS 7.6.04 Incient Module ticket, excluding the 
time(s)
that the ticket is in Pending 'Status'.

I've found in the 
Incident Assignment Log form, the field 'Business Hours
Duration (Sec)'. 
 If I do a sum on all assignments related to the Incident
Number, I can 
get the total seconds that the ticket was open.  I need to be
able to 
subtract the amount of time that the ticket was in Pending, like
the SLM 
module would use to determine if an SLA was met or missed.  I've
spent 
considerable cycles looking for a place to grab the data from a field
in SLM, 
but can't seem to find it.

Anyone, have a suggestion for a place to look, 
or a formula to use to get
the desired result into a 
report???

Thanks;
R

___

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--
John Sundberg


Kinetic Data, Inc.
Your Business, Your Process
Recipient of:

WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award


john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com










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Re: Test Message, Please Ignore

[Shellman, David]

Fingers stop reaching for the keyboard.  Stop.  Stop reaching.  Can't do it.  
Must reply.

;)

On Aug 23, 2012, at 12:34 PM, John Sundberg 
john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com wrote:

** Probably people's ability to ignore.



Test failed.



-John


On Aug 23, 2012, at 10:52 AM, Shellman, David 
dave.shell...@te.commailto:dave.shell...@te.com wrote:

**
Natalie,

What are you testing?

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGhttp://ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Thursday, August 23, 2012 11:28 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Test Message, Please Ignore

**
Test message, please ignore.

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS/ITSM Tester
Albuquerque, NM USA
nkst...@sandia.govmailto:nkst...@sandia.gov

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGhttp://ARSLIST.ORG] On Behalf Of Jose Manuel 
Huerta Guillén
Sent: Tuesday, August 21, 2012 1:51 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Finding: Incident Business-Time Duration, minus Pending 
Status time

** We do check the performance impact at our preproduction servers, because I 
was also concerned by it. The impact was less than 1%.

Test performed changing requests massively through web services by using SOAP 
UI.

Jose Manuel Huerta
http://theremedyforit.com/



On Tue, Aug 21, 2012 at 9:47 PM, Ray Palla 
ray.pa...@insona.commailto:ray.pa...@insona.com wrote:
This suggestion is possibly realistic, however the amount of coding to parse 
out the Pending time is a vast effort.

Any other ideas other than creating a custom form specifically for tracking 
business time and pending time for every Incident modification?

R


Quoting patchsk vamsi...@gmail.commailto:vamsi...@gmail.com:
Did you check the incident audit log? You can calculate the amount of time
the ticket is in pending status from there.

On Tuesday, August 21, 2012 11:04:57 AM UTC-7, Ray Palla wrote:

Ladies and Gentlemen;

I'm looking for a field or place to grab the Incident Business Time
Duration for an ITMS 7.6.04 Incient Module ticket, excluding the time(s)
that the ticket is in Pending 'Status'.

I've found in the Incident Assignment Log form, the field 'Business Hours
Duration (Sec)'.  If I do a sum on all assignments related to the Incident
Number, I can get the total seconds that the ticket was open.  I need to be
able to subtract the amount of time that the ticket was in Pending, like
the SLM module would use to determine if an SLA was met or missed.  I've
spent considerable cycles looking for a place to grab the data from a field
in SLM, but can't seem to find it.

Anyone, have a suggestion for a place to look, or a formula to use to get
the desired result into a report???

Thanks;
R

___

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--
John Sundberg

Kinetic Data, Inc.
Your Business, Your Process
Recipient of:

WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award

john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.comhttp://www.kineticdata.com/











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Re: Test Message, Please Ignore

[pritch]

Made you look!

- Original Message -
From: David Shellman dave.shell...@te.com
To: arslist@ARSLIST.ORG
Sent: Thursday, August 23, 2012 12:50:16 PM
Subject: Re: Test Message, Please Ignore

** 
Fingers stop reaching for the keyboard.  Stop.  Stop reaching.  Can't do it.  
Must reply. 


;) 

On Aug 23, 2012, at 12:34 PM, John Sundberg  john.sundb...@kineticdata.com  
wrote: 





** Probably people's ability to ignore. 






Test failed. 






-John 





On Aug 23, 2012, at 10:52 AM, Shellman, David  dave.shell...@te.com  wrote: 
** 

Natalie, 
  
What are you testing? 
  
Dave 


From: Action Request System discussion list(ARSList) [mailto:arslist@ 
ARSLIST.ORG ] On Behalf Of Stroud, Natalie K 
Sent: Thursday, August 23, 2012 11:28 AM 
To: arslist@ARSLIST.ORG 
Subject: Test Message, Please Ignore 


** 


Test message, please ignore. 

  

Natalie Stroud 

SAIC @ Sandia National Laboratories 

ARS/ITSM Tester 

Albuquerque, NM USA 

nkst...@sandia.gov 

  

From: Action Request System discussion list(ARSList) [mailto:arslist@ 
ARSLIST.ORG ] On Behalf Of Jose Manuel Huerta Guillén 
Sent: Tuesday, August 21, 2012 1:51 PM 
To: arslist@ARSLIST.ORG 
Subject: [EXTERNAL] Re: Finding: Incident Business-Time Duration, minus Pending 
Status time 

  

** We do check the performance impact at our preproduction servers, because I 
was also concerned by it. The impact was less than 1%. 


  


Test performed changing requests massively through web services by using SOAP 
UI.  




Jose Manuel Huerta 


http://theremedyforit.com/ 


  






On Tue, Aug 21, 2012 at 9:47 PM, Ray Palla  ray.pa...@insona.com  wrote: 

This suggestion is possibly realistic, however the amount of coding to parse 
out the Pending time is a vast effort. 

Any other ideas other than creating a custom form specifically for tracking 
business time and pending time for every Incident modification? 

R 





Quoting patchsk  vamsi...@gmail.com : 

Did you check the incident audit log? You can calculate the amount of time 
the ticket is in pending status from there. 

On Tuesday, August 21, 2012 11:04:57 AM UTC-7, Ray Palla wrote: 


Ladies and Gentlemen; 

I'm looking for a field or place to grab the Incident Business Time 
Duration for an ITMS 7.6.04 Incient Module ticket, excluding the time(s) 
that the ticket is in Pending 'Status'. 

I've found in the Incident Assignment Log form, the field 'Business Hours 
Duration (Sec)'.  If I do a sum on all assignments related to the Incident 
Number, I can get the total seconds that the ticket was open.  I need to be 
able to subtract the amount of time that the ticket was in Pending, like 
the SLM module would use to determine if an SLA was met or missed.  I've 
spent considerable cycles looking for a place to grab the data from a field 
in SLM, but can't seem to find it. 

Anyone, have a suggestion for a place to look, or a formula to use to get 
the desired result into a report??? 

Thanks; 
R 

___ 

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ARSlist: Where the Answers Are_ 









-- 
John Sundberg 


Kinetic Data, Inc. 
Your Business, Your Process 
Recipient of: 




WWRUG10 Best Customer Service/Support Award 
WWRUG09 Innovator of the Year Award 


john.sundb...@kineticdata.com 
651.556.0930    I    www.kineticdata.com 











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Re: [EXTERNAL] Re: Test Message, Please Ignore

[Stroud, Natalie K]

I don't think any of my posts have ever generated this much response.  That's 
good ol' reverse psychology in action for you - if you really do need to run a 
test and don't need/expect/want a response, tell people to ignore you and then 
watch the flood of comments come through, LOL.

I shall have to ponder how to harness this phenomenon...

Natalie

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Thursday, August 23, 2012 10:31 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Test Message, Please Ignore

**
Probably people's ability to ignore.



Test failed.



-John


On Aug 23, 2012, at 10:52 AM, Shellman, David 
dave.shell...@te.commailto:dave.shell...@te.com wrote:

**
Natalie,

What are you testing?

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGhttp://ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Thursday, August 23, 2012 11:28 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Test Message, Please Ignore
**
Test message, please ignore.

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS/ITSM Tester
Albuquerque, NM USA
nkst...@sandia.govmailto:nkst...@sandia.gov

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGhttp://ARSLIST.ORG] On Behalf Of Jose Manuel 
Huerta Guillén
Sent: Tuesday, August 21, 2012 1:51 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Finding: Incident Business-Time Duration, minus Pending 
Status time

** We do check the performance impact at our preproduction servers, because I 
was also concerned by it. The impact was less than 1%.

Test performed changing requests massively through web services by using SOAP 
UI.

Jose Manuel Huerta
http://theremedyforit.com/




On Tue, Aug 21, 2012 at 9:47 PM, Ray Palla 
ray.pa...@insona.commailto:ray.pa...@insona.com wrote:
This suggestion is possibly realistic, however the amount of coding to parse 
out the Pending time is a vast effort.

Any other ideas other than creating a custom form specifically for tracking 
business time and pending time for every Incident modification?

R


Quoting patchsk vamsi...@gmail.commailto:vamsi...@gmail.com:
Did you check the incident audit log? You can calculate the amount of time
the ticket is in pending status from there.

On Tuesday, August 21, 2012 11:04:57 AM UTC-7, Ray Palla wrote:

Ladies and Gentlemen;

I'm looking for a field or place to grab the Incident Business Time
Duration for an ITMS 7.6.04 Incient Module ticket, excluding the time(s)
that the ticket is in Pending 'Status'.

I've found in the Incident Assignment Log form, the field 'Business Hours
Duration (Sec)'.  If I do a sum on all assignments related to the Incident
Number, I can get the total seconds that the ticket was open.  I need to be
able to subtract the amount of time that the ticket was in Pending, like
the SLM module would use to determine if an SLA was met or missed.  I've
spent considerable cycles looking for a place to grab the data from a field
in SLM, but can't seem to find it.

Anyone, have a suggestion for a place to look, or a formula to use to get
the desired result into a report???

Thanks;
R

___

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--
John Sundberg
Kinetic Data, Inc.
Your Business, Your Process
Recipient of:

WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award
john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.comhttp://www.kineticdata.com/










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Re: Test Message, Please Ignore

[Shellman, David]

Natalie,

I wasn't meaning to pry.  Over 75% of this type of message are from folks that 
aren't seeing their posts because of settings in the list software.  Because 
they don't see the post they don't know it was actually successful until some 
one replies.

Thanks for letting me know that it was for testing an issue internal to SAIC 
and a new process that's being used.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Thursday, August 23, 2012 12:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test Message, Please Ignore

** Probably people's ability to ignore.



Test failed.



-John


On Aug 23, 2012, at 10:52 AM, Shellman, David 
dave.shell...@te.commailto:dave.shell...@te.com wrote:

**
Natalie,

What are you testing?

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGhttp://ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Thursday, August 23, 2012 11:28 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Test Message, Please Ignore

**
Test message, please ignore.

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS/ITSM Tester
Albuquerque, NM USA
nkst...@sandia.govmailto:nkst...@sandia.gov

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGhttp://ARSLIST.ORG] On Behalf Of Jose Manuel 
Huerta Guillén
Sent: Tuesday, August 21, 2012 1:51 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Finding: Incident Business-Time Duration, minus Pending 
Status time
** We do check the performance impact at our preproduction servers, because I 
was also concerned by it. The impact was less than 1%.
Test performed changing requests massively through web services by using SOAP 
UI.

Jose Manuel Huerta
http://theremedyforit.com/


On Tue, Aug 21, 2012 at 9:47 PM, Ray Palla 
ray.pa...@insona.commailto:ray.pa...@insona.com wrote:
This suggestion is possibly realistic, however the amount of coding to parse 
out the Pending time is a vast effort.

Any other ideas other than creating a custom form specifically for tracking 
business time and pending time for every Incident modification?

R


Quoting patchsk vamsi...@gmail.commailto:vamsi...@gmail.com:
Did you check the incident audit log? You can calculate the amount of time
the ticket is in pending status from there.

On Tuesday, August 21, 2012 11:04:57 AM UTC-7, Ray Palla wrote:

Ladies and Gentlemen;

I'm looking for a field or place to grab the Incident Business Time
Duration for an ITMS 7.6.04 Incient Module ticket, excluding the time(s)
that the ticket is in Pending 'Status'.

I've found in the Incident Assignment Log form, the field 'Business Hours
Duration (Sec)'.  If I do a sum on all assignments related to the Incident
Number, I can get the total seconds that the ticket was open.  I need to be
able to subtract the amount of time that the ticket was in Pending, like
the SLM module would use to determine if an SLA was met or missed.  I've
spent considerable cycles looking for a place to grab the data from a field
in SLM, but can't seem to find it.

Anyone, have a suggestion for a place to look, or a formula to use to get
the desired result into a report???

Thanks;
R

___

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--
John Sundberg

Kinetic Data, Inc.
Your Business, Your Process
Recipient of:

WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award

john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.comhttp://www.kineticdata.com/











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Re: [EXTERNAL] Re: Test Message, Please Ignore

[Stroud, Natalie K]

Dave:

I didn't take it as prying, I took it more that you are just a curious person.  
Since this is a trait I also have, I understand the drive of the curious person 
to ask questions, and tend to be tolerant of people asking them of me.  Lord 
knows people put up with a lot of them from me!

I rely on a response from others on the list more as secondary evidence of the 
status of my posts.  I actually remember that I signed up to receive a 
confirmation message when I post (shocking, I know) and find the appearance of 
said confirmation message (or lack thereof) to be an accurate indicator of 
whether my posts are going through or not.  So I guess that puts me somewhere 
in the  25% of people who have a sense of how the list settings govern post 
behavior and don't just rely on others to tell me whether my posts went 
through.  But since I don't post that often, you wouldn't know that unless I 
mentioned it, as I am doing now.

As of today, my posting issues seem to be cleared up - Yay!

Natalie

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Thursday, August 23, 2012 11:19 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Test Message, Please Ignore

**
Natalie,

I wasn't meaning to pry.  Over 75% of this type of message are from folks that 
aren't seeing their posts because of settings in the list software.  Because 
they don't see the post they don't know it was actually successful until some 
one replies.

Thanks for letting me know that it was for testing an issue internal to SAIC 
and a new process that's being used.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of 
John Sundberg
Sent: Thursday, August 23, 2012 12:31 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Test Message, Please Ignore
** Probably people's ability to ignore.



Test failed.



-John


On Aug 23, 2012, at 10:52 AM, Shellman, David 
dave.shell...@te.commailto:dave.shell...@te.com wrote:

**
Natalie,

What are you testing?

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGhttp://ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Thursday, August 23, 2012 11:28 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Test Message, Please Ignore
**
Test message, please ignore.

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS/ITSM Tester
Albuquerque, NM USA
nkst...@sandia.govmailto:nkst...@sandia.gov

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGhttp://ARSLIST.ORG] On Behalf Of Jose Manuel 
Huerta Guillén
Sent: Tuesday, August 21, 2012 1:51 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Finding: Incident Business-Time Duration, minus Pending 
Status time
** We do check the performance impact at our preproduction servers, because I 
was also concerned by it. The impact was less than 1%.
Test performed changing requests massively through web services by using SOAP 
UI.

Jose Manuel Huerta
http://theremedyforit.com/



On Tue, Aug 21, 2012 at 9:47 PM, Ray Palla 
ray.pa...@insona.commailto:ray.pa...@insona.com wrote:
This suggestion is possibly realistic, however the amount of coding to parse 
out the Pending time is a vast effort.

Any other ideas other than creating a custom form specifically for tracking 
business time and pending time for every Incident modification?

R


Quoting patchsk vamsi...@gmail.commailto:vamsi...@gmail.com:
Did you check the incident audit log? You can calculate the amount of time
the ticket is in pending status from there.

On Tuesday, August 21, 2012 11:04:57 AM UTC-7, Ray Palla wrote:

Ladies and Gentlemen;

I'm looking for a field or place to grab the Incident Business Time
Duration for an ITMS 7.6.04 Incient Module ticket, excluding the time(s)
that the ticket is in Pending 'Status'.

I've found in the Incident Assignment Log form, the field 'Business Hours
Duration (Sec)'.  If I do a sum on all assignments related to the Incident
Number, I can get the total seconds that the ticket was open.  I need to be
able to subtract the amount of time that the ticket was in Pending, like
the SLM module would use to determine if an SLA was met or missed.  I've
spent considerable cycles looking for a place to grab the data from a field
in SLM, but can't seem to find it.

Anyone, have a suggestion for a place to look, or a formula to use to get
the desired result into a report???

Thanks;
R

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Re: Test Message, Please Ignore

[Joe Martin D'Souza]

This is what I thought too David and the reason behind why you asked.. But John 
you got some sense of humor man! I like it lol..

Joe

From: Shellman, David 
Sent: Thursday, August 23, 2012 1:19 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Test Message, Please Ignore

** 
Natalie,

I wasn't meaning to pry.  Over 75% of this type of message are from folks that 
aren't seeing their posts because of settings in the list software.  Because 
they don't see the post they don't know it was actually successful until some 
one replies.

Thanks for letting me know that it was for testing an issue internal to SAIC 
and a new process that's being used.

Dave



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Thursday, August 23, 2012 12:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test Message, Please Ignore


** Probably people's ability to ignore. 



Test failed.



-John


On Aug 23, 2012, at 10:52 AM, Shellman, David dave.shell...@te.com wrote:

** 
Natalie,

What are you testing?

Dave



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Thursday, August 23, 2012 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Test Message, Please Ignore


** 
Test message, please ignore.



Natalie Stroud

SAIC @ Sandia National Laboratories

ARS/ITSM Tester

Albuquerque, NM USA

nkst...@sandia.gov



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén
Sent: Tuesday, August 21, 2012 1:51 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Finding: Incident Business-Time Duration, minus Pending 
Status time


** We do check the performance impact at our preproduction servers, because I 
was also concerned by it. The impact was less than 1%.


Test performed changing requests massively through web services by using SOAP 
UI. 


Jose Manuel Huerta

http://theremedyforit.com/ 






On Tue, Aug 21, 2012 at 9:47 PM, Ray Palla ray.pa...@insona.com wrote:

This suggestion is possibly realistic, however the amount of coding to parse 
out the Pending time is a vast effort.

Any other ideas other than creating a custom form specifically for tracking 
business time and pending time for every Incident modification?

R



Quoting patchsk vamsi...@gmail.com:

Did you check the incident audit log? You can calculate the amount of time
the ticket is in pending status from there.

On Tuesday, August 21, 2012 11:04:57 AM UTC-7, Ray Palla wrote:


Ladies and Gentlemen;

I'm looking for a field or place to grab the Incident Business Time
Duration for an ITMS 7.6.04 Incient Module ticket, excluding the time(s)
that the ticket is in Pending 'Status'.

I've found in the Incident Assignment Log form, the field 'Business Hours
Duration (Sec)'.  If I do a sum on all assignments related to the Incident
Number, I can get the total seconds that the ticket was open.  I need to be
able to subtract the amount of time that the ticket was in Pending, like
the SLM module would use to determine if an SLA was met or missed.  I've
spent considerable cycles looking for a place to grab the data from a field
in SLM, but can't seem to find it.

Anyone, have a suggestion for a place to look, or a formula to use to get
the desired result into a report???

Thanks;
R

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--
John Sundberg


Kinetic Data, Inc.
Your Business, Your Process
Recipient of:


WWRUG10 Best Customer Service/Support Award

WWRUG09 Innovator of the Year Award


john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com

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Re: [EXTERNAL] Re: Test Message, Please Ignore

[Joe Martin D'Souza]

You may be right! I never really noticed you post on the list until this email!

Joe

From: Stroud, Natalie K 
Sent: Thursday, August 23, 2012 1:18 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: [EXTERNAL] Re: Test Message, Please Ignore

** 
I don’t think any of my posts have ever generated this much response.  That’s 
good ol’ reverse psychology in action for you – if you really do need to run a 
test and don’t need/expect/want a response, tell people to ignore you and then 
watch the flood of comments come through, LOL.

 

I shall have to ponder how to harness this phenomenon…

 

Natalie

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Thursday, August 23, 2012 10:31 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Test Message, Please Ignore

 

** 

Probably people's ability to ignore.

 

 

 

Test failed.

 

 

 

-John

 

 

On Aug 23, 2012, at 10:52 AM, Shellman, David dave.shell...@te.com wrote:


** 

Natalie,

 

What are you testing?

 

Dave

 




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Thursday, August 23, 2012 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Test Message, Please Ignore

** 

Test message, please ignore.

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS/ITSM Tester

Albuquerque, NM USA

nkst...@sandia.gov

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén
Sent: Tuesday, August 21, 2012 1:51 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Finding: Incident Business-Time Duration, minus Pending 
Status time

 

** We do check the performance impact at our preproduction servers, because I 
was also concerned by it. The impact was less than 1%.

 

Test performed changing requests massively through web services by using SOAP 
UI. 


Jose Manuel Huerta

http://theremedyforit.com/ 

 






On Tue, Aug 21, 2012 at 9:47 PM, Ray Palla ray.pa...@insona.com wrote:

This suggestion is possibly realistic, however the amount of coding to parse 
out the Pending time is a vast effort.

Any other ideas other than creating a custom form specifically for tracking 
business time and pending time for every Incident modification?

R



Quoting patchsk vamsi...@gmail.com:

Did you check the incident audit log? You can calculate the amount of time
the ticket is in pending status from there.

On Tuesday, August 21, 2012 11:04:57 AM UTC-7, Ray Palla wrote:


Ladies and Gentlemen;

I'm looking for a field or place to grab the Incident Business Time
Duration for an ITMS 7.6.04 Incient Module ticket, excluding the time(s)
that the ticket is in Pending 'Status'.

I've found in the Incident Assignment Log form, the field 'Business Hours
Duration (Sec)'.  If I do a sum on all assignments related to the Incident
Number, I can get the total seconds that the ticket was open.  I need to be
able to subtract the amount of time that the ticket was in Pending, like
the SLM module would use to determine if an SLA was met or missed.  I've
spent considerable cycles looking for a place to grab the data from a field
in SLM, but can't seem to find it.

Anyone, have a suggestion for a place to look, or a formula to use to get
the desired result into a report???

Thanks;
R

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--

John Sundberg

Kinetic Data, Inc.
Your Business, Your Process
Recipient of:

 

WWRUG10 Best Customer Service/Support Award

WWRUG09 Innovator of the Year Award

john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com

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Re: Test email

[Darrell Reading]

This is only a reply.

Darrell Reading Systems Engineer
Phone 479.204.5739
dere...@wal-mart.com
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Tuesday, August 09, 2011 15:46
To: arslist@ARSLIST.ORG
Subject: Test email

** This is only a test.
_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_


This email and any files transmitted with it are confidential and
intended solely for the individual or entity to whom they are
addressed. If you have received this email in error destroy it
immediately. 

   *** Walmart
Confidential ***

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Re: Test email

[LJ LongWing]

If this were an ACTUAL email, questions would have been asked, and hopefully
answered.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Darrell Reading
Sent: Tuesday, August 09, 2011 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test email

 

** 

This is only a reply.

 

Darrell Reading Systems Engineer 
Phone 479.204.5739 
dere...@wal-mart.com 

Wal-Mart Stores, Inc. 
805 Moberly Lane, MS-0560-68 
Bentonville, AR 72716 
Save Money. Live Better 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Tuesday, August 09, 2011 15:46
To: arslist@ARSLIST.ORG
Subject: Test email

 

** This is only a test.

_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_

  _  

This email and any files transmitted with it are confidential and intended
solely for the individual or entity to whom they are addressed. If you have
received this email in error destroy it immediately. 

*** Walmart Confidential ***

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Re: TEST

[William H. Du Chene]

Got it.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav Singhal
Sent: Thursday, July 28, 2011 6:03 AM
To: arslist@ARSLIST.ORG
Subject: TEST


** TEST Mail, Please ignore _attend WWRUG11 www.wwrug.com ARSlist: Where
the Answers Are_ 

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Re: Test- Please ignore

[Shellman, David]

We're ignoring as best as we can.


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ars Lister
Sent: Wednesday, January 26, 2011 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Test- Please ignore

**
This is just a test.  Have not received postings since 1/18 and am testing to 
see if I see this one.  Please ignore.

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Re: Test- Please ignore

[Sanford, Claire]

So you are not Ars Lister you are Ars Listless



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ars Lister
Sent: Wednesday, January 26, 2011 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Test- Please ignore


** 
This is just a test.  Have not received postings since 1/18 and am
testing to see if I see this one.  Please ignore.

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Re: Test- Please ignore

[John Atherly]

Sorry we are all on vacation didn't you get the meno?
_
 


John Atherly  |   APC by Schneider Electric   |  Information, Process  
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +401-789-5735 ext. 2120  |   Fax: +401-789-3710  |   
Email: john.athe...@apcc.com  |   Site: www.apc.com/  |   Address: 132 
Fairgrounds Road, West Kingston, RI 02892 USA 
*** Please consider the environment before printing this e-mail 




Shellman, David dave.shell...@tycoelectronics.com 
Sent by: Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORG
01/26/2011 10:51 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Test- Please ignore






** 
We're ignoring as best as we can.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ars Lister
Sent: Wednesday, January 26, 2011 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Test- Please ignore

** 
This is just a test.  Have not received postings since 1/18 and am testing 
to see if I see this one.  Please ignore.

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Re: Test- Please ignore

[Meyer, Jennifer L]

I didn't get that memo...

Jennifer Meyer
Remedy Technical Support Specialist
State of North Carolina
Office of Information Technology Services
Service Delivery Division ITSM  ITAM Services
Office: 919-754-6543
ITS Service Desk: 919-754-6000
jennifer.me...@nc.govmailto:jennifer.me...@nc.gov
http://its.state.nc.ushttp://its.state.nc.us/

E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Atherly
Sent: Wednesday, January 26, 2011 11:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test- Please ignore

**
Sorry we are all on vacation didn't you get the meno?
_

John Atherly  |   APC by Schneider Electric   |  Information, Process  
Organization (IPO)  |   Remedy Administrator / Developer
Phone: +401-789-5735 ext. 2120  |   Fax: +401-789-3710  |
Email: john.athe...@apcc.commailto:%20john.athe...@apcc.com  |   Site: 
www.apc.com/http://www.apc.com/  |   Address: 132 Fairgrounds Road, West 
Kingston, RI 02892 USA
*** Please consider the environment before printing this e-mail


Shellman, David dave.shell...@tycoelectronics.com
Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG

01/26/2011 10:51 AM
Please respond to
arslist@ARSLIST.ORG


To

arslist@ARSLIST.ORG

cc

Subject

Re: Test- Please ignore







**
We're ignoring as best as we can.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ars Lister
Sent: Wednesday, January 26, 2011 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Test- Please ignore

**
This is just a test.  Have not received postings since 1/18 and am testing to 
see if I see this one.  Please ignore.

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Re: test mail

[Shellman, David]

The email was successful.  You testing anything else like a response from me?

Dave 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Arshad M
Sent: Friday, December 03, 2010 10:47 AM
To: arslist@ARSLIST.ORG
Subject: test mail

Hello All,

This is a test mail.


Thanks  Regards

Arshad Mahammad



This email originates from Steria*. It, and any attachments, may contain 
confidential information and may be subject to copyright or other intellectual 
property rights. It is only for the use of the addressee(s). You may not copy, 
forward, disclose, save or otherwise use it in any way if you are not the 
addressee(s) or responsible for delivery.
If you receive this email by mistake, please advise the sender and cancel it 
immediately.
Steria may monitor the content of emails within its network to ensure 
compliance with its policies and procedures.
Any email is susceptible to alteration and its integrity cannot be assured. 
Steria shall not be liable if the message is altered, modified, falsified, or 
edited.
_
* Steria Limited, number 4077975;
Steria Recruitment Limited, number 1437998.
Registered in England and Wales; registered office Three Cherry Trees Lane, 
Hemel Hempstead, Hertfordshire HP2 7AH

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Re: Test

[Shellman, David]

**
Email worked. You testing anything else?
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)


From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Wed Dec 01 07:11:03 2010
Subject: Test

Hi All ,

   This is a test email .

Thanks
Ravi

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Re: TEST

[Chowdhury, Tauf]

To see if you responded apparently :-)

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Tuesday, September 14, 2010 8:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: TEST

 

So what are you testing? 
Dave 
- 
dave.shell...@tycoelectronics.com 
(Wireless)

 



From: Action Request System discussion list(ARSList)

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Re: TEST

[Shellman, David]

Then I failed the test.
--Original Message--
From: Chowdhury, Tauf
To: Arslist
ReplyTo: Arslist
Subject: Re: TEST
Sent: Sep 15, 2010 10:29 AM

To see if you responded apparently :-)

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Tuesday, September 14, 2010 8:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: TEST

 

So what are you testing? 
Dave 
- 
dave.shell...@tycoelectronics.com 
(Wireless)

 



From: Action Request System discussion list(ARSList)

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Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

Re: TEST

[Ddussie]

Testing
Issues with mail between aim/aol to arslist... Some stuff post others don't. 

Sincerely,
D


On Sep 15, 2010, at 10:34 AM, Shellman, David 
dave.shell...@tycoelectronics.com wrote:

 Then I failed the test.
 --Original Message--
 From: Chowdhury, Tauf
 To: Arslist
 ReplyTo: Arslist
 Subject: Re: TEST
 Sent: Sep 15, 2010 10:29 AM
 
 To see if you responded apparently :-)
 
 
 
 Tauf Chowdhury | Forest Laboratories, Inc.
 
 Analyst, Service Management
 
 Mobile:646.483.2779
 
 
 
 
 
 From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org] On Behalf Of Shellman, David
 Sent: Tuesday, September 14, 2010 8:53 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: TEST
 
 
 
 So what are you testing? 
 Dave 
 - 
 dave.shell...@tycoelectronics.com 
 (Wireless)
 
 
 
 
 
 From: Action Request System discussion list(ARSList)
 
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 Dave
 -
 dave.shell...@tycoelectronics.com
 (Wireless)

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Re: TEST

[Shellman, David]

It might help generate a few less comments if you would include a little more 
than just test in the email that gets sent out to a few thousand people.

Dave 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ddussie
Sent: Wednesday, September 15, 2010 11:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: TEST

Testing
Issues with mail between aim/aol to arslist... Some stuff post others don't. 

Sincerely,
D


On Sep 15, 2010, at 10:34 AM, Shellman, David 
dave.shell...@tycoelectronics.com wrote:

 Then I failed the test.
 --Original Message--
 From: Chowdhury, Tauf
 To: Arslist
 ReplyTo: Arslist
 Subject: Re: TEST
 Sent: Sep 15, 2010 10:29 AM
 
 To see if you responded apparently :-)
 
 
 
 Tauf Chowdhury | Forest Laboratories, Inc.
 
 Analyst, Service Management
 
 Mobile:646.483.2779
 
 
 
 
 
 From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org] On Behalf Of Shellman, David
 Sent: Tuesday, September 14, 2010 8:53 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: TEST
 
 
 
 So what are you testing? 
 Dave 
 - 
 dave.shell...@tycoelectronics.com 
 (Wireless)
 
 
 
 
 
 From: Action Request System discussion list(ARSList)
 
 ___
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 Dave
 -
 dave.shell...@tycoelectronics.com
 (Wireless)

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Re: TEST

[Daniel Bloom]

To sum this up, i.e. end this thread:

Any test to the list, other than my ADM timing and other such tests,
is essentially unwarranted. Tolerated of course, but not useful.

Over the past decade at least a few times each year someone thinks that my
end
Is not letting their email through.

In ALL cases this was not correct.

Either the list is down or it is up.
It servers everyone that doesn't get served off for spamming violations
(which so far hasn't been a real poster).

The following is 99% of occurances:

1) A persons email has been changed and no one told them,
E.g. a 
(the listserv system only allows posts from the email you subscribed with)

2) An overly zealous middle system has decided that flood of 85 posts in one
day
Is an indication that it is a source of spam

3) A firewall has been put in place that blocks almost anything of use from
anywhere

4) the subject line of the post is identical to a recent one and the !...@#$!
Listserv system
Decides it is a duplicate

The other one percent is someone who has changed their email address and
forgotten.

 Dan



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: September 15, 2010 11:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: TEST

It might help generate a few less comments if you would include a little
more than just test in the email that gets sent out to a few thousand
people.

Dave 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ddussie
Sent: Wednesday, September 15, 2010 11:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: TEST

Testing
Issues with mail between aim/aol to arslist... Some stuff post others don't.


Sincerely,
D


On Sep 15, 2010, at 10:34 AM, Shellman, David
dave.shell...@tycoelectronics.com wrote:

 Then I failed the test.
 --Original Message--
 From: Chowdhury, Tauf
 To: Arslist
 ReplyTo: Arslist
 Subject: Re: TEST
 Sent: Sep 15, 2010 10:29 AM
 
 To see if you responded apparently :-)
 
 
 
 Tauf Chowdhury | Forest Laboratories, Inc.
 
 Analyst, Service Management
 
 Mobile:646.483.2779
 
 
 
 
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Shellman, David
 Sent: Tuesday, September 14, 2010 8:53 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: TEST
 
 
 
 So what are you testing? 
 Dave
 -
 dave.shell...@tycoelectronics.com
 (Wireless)
 
 
 
 
 
 From: Action Request System discussion list(ARSList)
 


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 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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 Dave
 -
 dave.shell...@tycoelectronics.com
 (Wireless)


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Re: TEST

[Shellman, David]

So what are you testing?
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)


From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Tue Sep 14 20:09:30 2010
Subject: TEST

** TEST


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Re: test

[pritch]

received

On Tue, 15 Jun 2010 16:50:12 +0530, sreedhar
sreedhar.ruman...@gssamerica.com wrote:
 This is a test mail
 
  
 
 Sreedhar Rumandla
 
 TSE-IMS
 
 

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Re: Test

[Shellman, David]

Pass or fail?
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)


From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Mon Mar 15 07:12:33 2010
Subject: Test

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Re: test

[Shellman, David]

Did you pass?
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)


From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Fri Mar 12 05:04:02 2010
Subject: test

**
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Re: Test post please ignore

[Shellman, David]

If we ignore will you be able to know if they are working?

Dave 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Clary, William M.
Sent: Monday, November 16, 2009 2:41 PM
To: arslist@ARSLIST.ORG
Subject: Test post please ignore

I am testing my posts are working, please ignore.


Bill Clary

CONFIDENTIALITY NOTICE: This e-mail may contain information that is privileged, 
confidential or otherwise protected from disclosure. If you are not the 
intended recipient of this e-mail, please notify the sender immediately by 
return e-mail, purge it and do not disseminate or copy it.

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Re: Test post please ignore

[Roberts, Chas]

=|

I ignored the original, but I can't help noticing all the replies...

I do skim past the references to the original in the replies, in deference to 
the original poster's request...


Chas

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Tomasiewicz, Mike (Information 
Technology)
Sent: Monday, November 16, 2009 12:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

**
Just verifying that we are indeed ignoring your test post.

.:Mike:.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, November 16, 2009 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

**
Ahh.  I really wanted to ignore it. ;{).

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Monday, November 16, 2009 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore
**
I think we need to verify for Bill the post did indeed work . :)

Susan
On Mon, Nov 16, 2009 at 1:53 PM, Shellman, David 
dave.shell...@tycoelectronics.commailto:dave.shell...@tycoelectronics.com 
wrote:
If we ignore will you be able to know if they are working?

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Clary, 
William M.
Sent: Monday, November 16, 2009 2:41 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Test post please ignore

I am testing my posts are working, please ignore.


Bill Clary

CONFIDENTIALITY NOTICE: This e-mail may contain information that is privileged, 
confidential or otherwise protected from disclosure. If you are not the 
intended recipient of this e-mail, please notify the sender immediately by 
return e-mail, purge it and do not disseminate or copy it.

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Re: Test post please ignore

[Chowdhury, Tauf]

Too... much... to think.. about... Must go back.. to... Vegas!

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Monday, November 16, 2009 3:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

 

** 

Tommy,

The only thing that could be privileged, confidential or otherwise
protected in that mail would be the ignorancewhich we are making non
confidential by way of replying, thus nullifying the confidentiality.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Monday, November 16, 2009 1:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

** 

I'm confused now... according to the disclaimer at the bottom of the
original post, I should notify the sender if I am not the intended
recipient. Since Bill asked that the email be ignored does that mean
that I am not the intended recipient and therefore I should notify him
and purge the email. But if he wants me to ignore the email then do I
disregard the disclaimer and pretend to have never seen the original
email? If I do disregard the Confidentiality Notice, can I still be
called before Congress to testify in the event that I should not have
truly ignored the message? I am so torn...

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Monday, November 16, 2009 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

 

** 

=|

 

I ignored the original, but I can't help noticing all the replies...

 

I do skim past the references to the original in the replies, in
deference to the original poster's request...

 

 

Chas

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tomasiewicz, Mike (Information
Technology)
Sent: Monday, November 16, 2009 12:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

 

** 

Just verifying that we are indeed ignoring your test post.

 

.:Mike:.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, November 16, 2009 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

 

** 

Ahh.  I really wanted to ignore it. ;{).

 

Dave

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Monday, November 16, 2009 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore

** 

I think we need to verify for Bill the post did indeed work . :)

 

Susan

On Mon, Nov 16, 2009 at 1:53 PM, Shellman, David
dave.shell...@tycoelectronics.com wrote:

If we ignore will you be able to know if they are working?

Dave


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Clary, William M.
Sent: Monday, November 16, 2009 2:41 PM
To: arslist@ARSLIST.ORG
Subject: Test post please ignore

I am testing my posts are working, please ignore.


Bill Clary

CONFIDENTIALITY NOTICE: This e-mail may contain information that is
privileged, confidential or otherwise protected from disclosure. If you
are not the intended recipient of this e-mail, please notify the sender
immediately by return e-mail, purge it and do not disseminate or copy
it.


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**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e

Re: test

[Shellman, David]

If you let us know what your testing maybe we can let you know if it was a 
success or failure.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of McFarlane, Duncan
Sent: Thursday, November 05, 2009 2:20 PM
To: arslist@ARSLIST.ORG
Subject: test

**
Duncan McFarlane
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Re: test

[McFarlane, Duncan]

Sorry I have the list set up to send me my own messages and they are not coming 
back to me so I though they were not getting through for some reason.  Thanks 
for the response.

Duncan McFarlane

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: November 5, 2009 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: test

If you let us know what your testing maybe we can let you know if it was a 
success or failure.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of McFarlane, Duncan
Sent: Thursday, November 05, 2009 2:20 PM
To: arslist@ARSLIST.ORG
Subject: test
**
Duncan McFarlane
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Re: test

[Darrell Reading]

Help me Ob1 Kenobi...
 

Darrell Reading Systems Engineer 
Phone 479.204.5739 
dere...@wal-mart.com 

Wal-Mart Stores, Inc. 
805 Moberly Lane, MS-0560-68 
Bentonville, AR 72716 
Save Money. Live Better 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ob1 Kenobi
Sent: Tuesday, September 22, 2009 12:37
To: arslist@ARSLIST.ORG
Subject: test


** 
Test.. please ignore...

This message and any attachments (the message) is intended solely for 
the addressees and is confidential. If you receive this message in
error, 
please delete it and immediately notify the sender. Any use not in
accord 
with its purpose, any dissemination or disclosure, either whole or
partial, 
is prohibited except formal approval. The internet can not guarantee the

integrity of this message. BNP PARIBAS (and its subsidiaries) shall
(will) 
not therefore be liable for the message if modified. Please note that
certain 
functions and services for BNP Paribas may be performed by BNP Paribas
RCC, Inc.
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-
**
This email and any files transmitted with it are confidential and
intended solely for the individual or entity to whom they are
addressed. If you have received this email in error destroy it
immediately.
**
Wal-Mart Confidential
**


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Re: test

[Chowdhury, Tauf]

The force is nonexistent within you... 

 

Tauf Chowdhury 

Analyst, Service Management

Office: 631.858.7765

Mobile:646.483.2779

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Darrell Reading
Sent: Tuesday, September 22, 2009 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: test

 

** 

Help me Ob1 Kenobi...

 

Darrell Reading Systems Engineer 
Phone 479.204.5739 
dere...@wal-mart.com 

Wal-Mart Stores, Inc. 
805 Moberly Lane, MS-0560-68 
Bentonville, AR 72716 
Save Money. Live Better 

 

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ob1 Kenobi
Sent: Tuesday, September 22, 2009 12:37
To: arslist@ARSLIST.ORG
Subject: test

** 
Test.. please ignore...

 
This message and any attachments (the message) is intended solely for 
the addressees and is confidential. If you receive this message in
error, 
please delete it and immediately notify the sender. Any use not in
accord 
with its purpose, any dissemination or disclosure, either whole or
partial, 
is prohibited except formal approval. The internet can not guarantee the

integrity of this message. BNP PARIBAS (and its subsidiaries) shall
(will) 
not therefore be liable for the message if modified. Please note that
certain 
functions and services for BNP Paribas may be performed by BNP Paribas
RCC, Inc.

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_



**
This email and any files transmitted with it are confidential and
intended solely for the individual or entity to whom they are addressed.
If you have received this email in error destroy it immediately.
**
Wal-Mart Confidential
** 

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**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
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for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
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Re: test

[Shellman, David]

What you testing?


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of xor
Sent: Wednesday, September 16, 2009 10:24 AM
To: arslist@ARSLIST.ORG
Subject: test

**
Testing.
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Re: test

[xor]

How my email server send mails to arslist.org. 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Wednesday, September 16, 2009 6:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: test

 

** 

What you testing?

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of xor
Sent: Wednesday, September 16, 2009 10:24 AM
To: arslist@ARSLIST.ORG
Subject: test

** 

Testing.

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Re: test

[Copits . Richard]

an RU address Prepare to be spammed..
 
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of xor
Sent: Wednesday, September 16, 2009 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: test
 
** 
How my email server send mails to arslist.org. 
 
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Wednesday, September 16, 2009 6:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: test
 
** 
What you testing?
 


From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of xor
Sent: Wednesday, September 16, 2009 10:24 AM
To: arslist@ARSLIST.ORG
Subject: test
** 
Testing.
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Re: test

[John Atherly]

They are going out.
_
 


John Atherly  |   APC by Schneider Electric   |  Information, Process  
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +401-7899-5735 ext. 2120  |   Fax: +401-789-3710  |   
Email: john.athe...@apcc.com  |   Site: www.apc.com/  |   Address: 132 
Fairgrounds Road, West Kingston, RI 02892 USA 
*** Please consider the environment before printing this e-mail 


image/gif

Re: test

[xor]

Nope no spam. That server only my =\ 

I  not spammer.

 

I have problem with Atrium 7.5.00 patch 002 install

 

 ,com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstaller

 Execut

 orTask

 ,

 LOG EVENT {Description=[cmdb.ruleengineexecutor.description],Detail=

 [[ERROR][Thu Aug 27 17:47:19.921] ImportFileNode- ARImport() for 

 AtriumCMDBConsole.def returned non-zero return code 2]}

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us
Sent: Wednesday, September 16, 2009 6:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: test

 

** 

an RU address:. Prepare to be spammed..

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of xor
Sent: Wednesday, September 16, 2009 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: test

 

** 

How my email server send mails to arslist.org. 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Wednesday, September 16, 2009 6:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: test

 

** 

What you testing?

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of xor
Sent: Wednesday, September 16, 2009 10:24 AM
To: arslist@ARSLIST.ORG
Subject: test

** 

Testing.

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Re: test

[Shellman, David]

It would help to be a little more specific about what you are testing and why.


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of xor
Sent: Wednesday, September 16, 2009 10:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: test

**
How my email server send mails to arslist.org.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Wednesday, September 16, 2009 6:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: test

**
What you testing?


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of xor
Sent: Wednesday, September 16, 2009 10:24 AM
To: arslist@ARSLIST.ORG
Subject: test
**
Testing.
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Re: test

[Shellman, David]

John,

Nice tag.  You got me.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Atherly
Sent: Wednesday, September 16, 2009 10:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: test


They are going out.
_

John Atherly  |   APC by Schneider Electric   |  Information, Process  
Organization (IPO)  |   Remedy Administrator / Developer
Phone: +401-7899-5735 ext. 2120  |   Fax: +401-789-3710  |
Email: john.athe...@apcc.commailto:%20john.athe...@apcc.com  |   Site: 
www.apc.com/http://www.apc.com/  |   Address: 132 Fairgrounds Road, West 
Kingston, RI 02892 USA
*** Please consider the environment before printing this e-mail

[cid:020191815@16092009-119F]

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inline: ATT1.gif

Re: test

[John Atherly]

Thanks for the update I was wondering how many people hit there screen 
trying to kill the bug.
_
 


John Atherly  |   APC by Schneider Electric   |  Information, Process  
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +401-7899-5735 ext. 2120  |   Fax: +401-789-3710  |   
Email: john.athe...@apcc.com  |   Site: www.apc.com/  |   Address: 132 
Fairgrounds Road, West Kingston, RI 02892 USA 
*** Please consider the environment before printing this e-mail 






Shellman, David dave.shell...@tycoelectronics.com 
Sent by: Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORG
09/16/2009 11:18 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: test






** 
John,
 
Nice tag.  You got me.
 
Dave

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Atherly
Sent: Wednesday, September 16, 2009 10:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: test


They are going out.
_
 


John Atherly  |   APC by Schneider Electric   |  Information, Process  
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +401-7899-5735 ext. 2120  |   Fax: +401-789-3710  |   
Email: john.athe...@apcc.com  |   Site: www.apc.com/  |   Address: 132 
Fairgrounds Road, West Kingston, RI 02892 USA 
*** Please consider the environment before printing this e-mail 


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers 
Are_ 
image/gifimage/gif

Re: test

[Shellman, David]

I didn't try to hit it.  Now days I leave bugs alone if they leave me alone.

It was the sudden appearance and disappearance as I flipped through email.  
Took me a few seconds to catch what really happened.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Atherly
Sent: Wednesday, September 16, 2009 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: test


Thanks for the update I was wondering how many people hit there screen trying 
to kill the bug.
_

John Atherly  |   APC by Schneider Electric   |  Information, Process  
Organization (IPO)  |   Remedy Administrator / Developer
Phone: +401-7899-5735 ext. 2120  |   Fax: +401-789-3710  |
Email: john.athe...@apcc.commailto:%20john.athe...@apcc.com  |   Site: 
www.apc.com/http://www.apc.com/  |   Address: 132 Fairgrounds Road, West 
Kingston, RI 02892 USA
*** Please consider the environment before printing this e-mail

[cid:996234315@16092009-11A6]



Shellman, David dave.shell...@tycoelectronics.com
Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG

09/16/2009 11:18 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc
Subject
Re: test





**
John,

Nice tag.  You got me.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of John Atherly
Sent: Wednesday, September 16, 2009 10:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: test


They are going out.
_

John Atherly  |   APC by Schneider Electric   |  Information, Process  
Organization (IPO)  |   Remedy Administrator / Developer
Phone: +401-7899-5735 ext. 2120  |   Fax: +401-789-3710  |
Email: john.athe...@apcc.commailto:%20john.athe...@apcc.com  |   Site: 
www.apc.com/http://www.apc.com/  |   Address: 132 Fairgrounds Road, West 
Kingston, RI 02892 USA
*** Please consider the environment before printing this e-mail

[cid:996234315@16092009-11AD]
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inline: ATT1.gifinline: ATT2.gif

Re: test

[Redick, Kevin]

I broke my monitor screen, thanks guys! :}

 

--Kevin

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Wednesday, September 16, 2009 11:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: test

 

I didn't try to hit it.  Now days I leave bugs alone if they leave me alone.

 

It was the sudden appearance and disappearance as I flipped through email.  Took
me a few seconds to catch what really happened.

 

Dave

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Atherly
Sent: Wednesday, September 16, 2009 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: test


Thanks for the update I was wondering how many people hit there screen trying to
kill the bug.

_ 

John Atherly  |   APC by Schneider Electric   |  Information, Process 
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +401-7899-5735 ext. 2120  |   Fax: +401-789-3710  |   
Email: john.athe...@apcc.com mailto:%20john.athe...@apcc.com   |   Site: 
www.apc.com/ http://www.apc.com/   |   Address: 132 Fairgrounds Road, West
Kingston, RI 02892 USA 
*** Please consider the environment before printing this e-mail 

 




Shellman, David dave.shell...@tycoelectronics.com 
Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 

09/16/2009 11:18 AM 

Please respond to
arslist@ARSLIST.ORG

To

arslist@ARSLIST.ORG 

cc

 

Subject

Re: test

 

 

 




** 
John, 
  
Nice tag.  You got me. 
  
Dave 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Atherly
Sent: Wednesday, September 16, 2009 10:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: test


They are going out.

_ 

John Atherly  |   APC by Schneider Electric   |  Information, Process 
Organization (IPO)  |   Remedy Administrator / Developer 
Phone: +401-7899-5735 ext. 2120  |   Fax: +401-789-3710  |   
Email: john.athe...@apcc.com mailto:%20john.athe...@apcc.com   |   Site: 
www.apc.com/ http://www.apc.com/   |   Address: 132 Fairgrounds Road, West
Kingston, RI 02892 USA 
*** Please consider the environment before printing this e-mail 


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image001.gif

Re: Test mail

[Shellman, David]

Test successful.

The list will likely be quieter today than usual as this is a day off in the US.
--Original Message--
From: SriSamSri Appecherla
To: Arslist
ReplyTo: Arslist
Subject: Test mail
Sent: Sep 7, 2009 12:54 PM

** Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 _Platinum Sponsor: 
rmisoluti...@verizon.net ARSlist: Where the Answers Are_ 
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

Re: TEST

[Shellman, David]

**

Test successful.


Dave
-
dave.shell...@tycoelectronics.com
(Wireless)


From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Thu Sep 03 16:19:58 2009
Subject: TEST

TEST

Regards…Gidd

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Re: Test

[Jase Brandon]

TEST SUCCESS.. :-)

On Wed, Sep 2, 2009 at 7:32 PM, Shafqat Ayaz shafq...@yahoo.com wrote:

 **

 I seem to be able to recieve emails from the list but do not seem to be
 able to post.
 thanks

 shafqat

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Re: Test

[Shellman, David]

Success


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Patrick St-Pierre
Sent: Monday, August 31, 2009 8:22 AM
To: arslist@ARSLIST.ORG
Subject: Test

**
test _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers 
Are_

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Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Shellman, David]

Axton,

You are correct, configuration and how a person connects with the admin tools 
makes a difference.

Your explanation helps explain some of the issues I was seeing on our older 
servers.

Dave


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Monday, June 29, 2009 8:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

** I believe this can still be an issue even in later versions depending on how 
the server is configured.  Say the hostname of the arserver host is remedy1, it 
has ip address 10.1.1.1 and the following dns aliases:
remedy
remedy.company.comhttp://remedy.company.com
ars
ars.company.comhttp://ars.company.com

Let's say the Server-Name parameter in ar.conf has a value of remedy1.

If you connect using the admin tool to the arserver with a hostname of remedy, 
that name will be embedded in the workflow unless you have configured the 
proper IP-Name parameters in ar.conf.  The valid IP-Name parameters would be 
any hostname with which arserver can be accessed, so you would want the 
following lines in ar.conf:

IP-Name: remedy
IP-Name: remedy.company.comhttp://remedy.company.com
IP-Name: ars
IP-Name: ars.company.comhttp://ars.company.com

This problem is more common with arsystem configurations where multiple 
arservers are in use.  Take the following example:

hostname for arserver1: remedy01 (10.0.0.1)
hostname for arserver2: remedy02 (10.0.0.2)
hostname for arserver3: remedy03 (10.0.0.3)

hostname for load balancer: remedy (10.1.0.1)
Aliases/other names for load balancer: arsystem, 
arsystem.company.comhttp://arsystem.company.com
Aliases/other names for remedy01: arsvr01, 
arsvr01.company.comhttp://arsvr01.company.com, 
remedy01.company.comhttp://remedy01.company.com
Aliases/other names for remedy02: arsvr02, 
arsvr02.company.comhttp://arsvr02.company.com, 
remedy02.company.comhttp://remedy02.company.com
Aliases/other names for remedy03: arsvr03, 
arsvr03.company.comhttp://arsvr03.company.com, 
remedy03.company.comhttp://remedy03.company.com

You could now potentially access each arserver using several names (strings).  
The ar.conf (IP-Name parameters) needs to be different on each arserver.

The IP-Name parameter seems to be used to parse the workflow when committing 
workflow to the db; it is used to strip server name references and replace them 
with the desired @ symbol (global local server reference).  If no match is 
found to Server-Name or IP-Name, the workflow will think the reference is to 
and external ARServer and store the actual name of the server in the workflow 
when written to the db.

Axton Grams

These are my opinions and observations.

On Mon, Jun 29, 2009 at 5:51 PM, Shellman, 
Daviddave.shell...@tycoelectronics.commailto:dave.shell...@tycoelectronics.com
 wrote:
 Lee,

 The 4.x versions and 5.x versions were a bugger with retaining server and IP
 address information. There were scripts that could be run against def files
 to clean up remainder of server info that remained in the files. Menus were
 the worst offenders.

 I don't remember any issues with exporting as server independent with 6.x
 nor have I seen any with 7.0.1.
 Dave
 -
 dave.shell...@tycoelectronics.commailto:dave.shell...@tycoelectronics.com
 (Wireless)

 
 From: Action Request System discussion list(ARSList) 
 arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG 
 arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
 Sent: Mon Jun 29 18:27:19 2009
 Subject: Re: Test System to Production System, Would Ghost Image work ? what
 is BMC recommendation?

 Server Name  AND IP address.

 Just as a precaution, I'd suggest that when you look for server references
 that you include searches for IP addresses.  We moved a 5.x server from one
 segment to another.  We kept the server name the same but the IP address
 changed.  We found hundreds of IP references imbedded in the code that
 prevented the server from coming up.   There is a knowledge base instruction
 on a fix this in MSSQL DB's. BMC Support folks sent us the instructions.  I
 don't know if the same is true for other systems since our 7.0 install was a
 clean install with limited data migration and no custom code.

 Folks probably know to equate the server name and IP address, but it caught
 us a little off guard at the time.

 Lee Marsh


 *
 Lee Marsh
 Remedy Administrator
 BAE Systems Office Automation Systems Team
 Antitrust Division, U.S. Department of Justice
 Phone:  202-305-9725
 Cell:  202-528-1749
 Email: lee.ma...@usdoj.govmailto:lee.ma...@usdoj.gov 
 mailto:lee.ma...@usdoj.govmailto:lee.ma...@usdoj.gov
 *




 -Original Message

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Susan Palmer]

Hi Axton,

We just recently moved from windows to unix (sun solaris 10) and the servers
are behind a bigip at a remote location.  We split the database onto a
separate server.  We had no problems with the production server since we put
the old prod name in the bigip and everyone is able to connect by simply
adding a port id  (6/13/09).

But now that we brought up the test server I have been getting rpcbind
errors which are even affecting both test and prod servers for ME only.  I'm
the only one that has logged into both servers so that is not surprising.  I
can get logged in and do a little work on test and then if my PC is idle for
a while the next access on that server gives the 90 rpcbind error.  Same
thing can happen on prod.  Now I don't log into test if I'm logged into prod
and vice/versa.

Do you think adding the line to ar.conf

IP-Name:  remsrvtest

will help alleviate the issue?  We do use dns.  On the test server the
'remsrvtest' is on the bigip (the actual server name is remztapp01).  Prod
is 'remsrv'.  They both use the same port (could that be an issue).

This is driving me crazy and support hasn't found anything either.

We just did the prod move on 6/13 and brought up the test server 6/23.
Since we brought up that test server my life has been misery.  I haven't
even been able to clean the server references (since we copied the prod
db).  We are blessed with old HDv5.0 workflow which loved to embed server
names that even replacement doesn't remove.  There is always manual
cleanup.  But even just trying to import the forms only times out giving me
the rpcbind error.  I've never had a rpcbind error ever.

We don't have an issue with dev since it's at our location not behind a
bigip.

Any suggestions would be greatly appreciated.

Thanks,
Susan

Unix Sun Solaris 10
ARS 7.0.1P2
Oracle 10g (and it is somewhat disappointing I don't think I can blame this
on oracle ... :))

Susan Palmer

Enterprise Remedy Developer and Administrator

ShopperTrak RCT Corporation

200 W Monroe St 11th Floor

Chicago, IL 60606

Office 312-529-5325

Cell 312-502-7687


On Mon, Jun 29, 2009 at 7:38 PM, Axton axton.gr...@gmail.com wrote:

 ** I believe this can still be an issue even in later versions depending on
 how the server is configured.  Say the hostname of the arserver host is
 remedy1, it has ip address 10.1.1.1 and the following dns aliases:
 remedy
 remedy.company.com
 ars
 ars.company.com

 Let's say the Server-Name parameter in ar.conf has a value of remedy1.

 If you connect using the admin tool to the arserver with a hostname of
 remedy, that name will be embedded in the workflow unless you have
 configured the proper IP-Name parameters in ar.conf.  The valid IP-Name
 parameters would be any hostname with which arserver can be accessed, so you
 would want the following lines in ar.conf:

 IP-Name: remedy
 IP-Name: remedy.company.com
 IP-Name: ars
 IP-Name: ars.company.com

 This problem is more common with arsystem configurations where multiple
 arservers are in use.  Take the following example:

 hostname for arserver1: remedy01 (10.0.0.1)
 hostname for arserver2: remedy02 (10.0.0.2)
 hostname for arserver3: remedy03 (10.0.0.3)

 hostname for load balancer: remedy (10.1.0.1)
 Aliases/other names for load balancer: arsystem, arsystem.company.com
 Aliases/other names for remedy01: arsvr01, arsvr01.company.com,
 remedy01.company.com
 Aliases/other names for remedy02: arsvr02, arsvr02.company.com,
 remedy02.company.com
 Aliases/other names for remedy03: arsvr03, arsvr03.company.com,
 remedy03.company.com

 You could now potentially access each arserver using several names
 (strings).  The ar.conf (IP-Name parameters) needs to be different on each
 arserver.

 The IP-Name parameter seems to be used to parse the workflow when
 committing workflow to the db; it is used to strip server name references
 and replace them with the desired @ symbol (global local server reference).
  If no match is found to Server-Name or IP-Name, the workflow will think the
 reference is to and external ARServer and store the actual name of the
 server in the workflow when written to the db.

 Axton Grams

 These are my opinions and observations.


 On Mon, Jun 29, 2009 at 5:51 PM, Shellman, David
 dave.shell...@tycoelectronics.com wrote:
  Lee,
 
  The 4.x versions and 5.x versions were a bugger with retaining server and
 IP
  address information. There were scripts that could be run against def
 files
  to clean up remainder of server info that remained in the files. Menus
 were
  the worst offenders.
 
  I don't remember any issues with exporting as server independent with 6.x
  nor have I seen any with 7.0.1.
  Dave
  -
  dave.shell...@tycoelectronics.com
  (Wireless)
 
  
  From: Action Request System discussion list(ARSList) 
 arslist@ARSLIST.ORG
  To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
  Sent: Mon Jun 29 18:27:19 2009
  Subject: Re: Test System to Production

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Axton]

I do not see how the IP-Name parameters would apply to this situation.  In
your case, I would check the following things:
- session timeout configured on the bigip devices (should match that of
arserver)
- session timeout configured for any firewall devices that are in your path
(should match bigip and ar)
- persistent session sessions on the bigip device (should always redirect
user to same node for session period)

The arservers do not act as a load balancing cluster, but instead act as an
ha cluster.  When you connect to the cluster, you should ensure that you are
connecting to the proper node for certain (e.g., admin) operations.  General
operations (fast/list) can be accommodated by any node, but you have to make
sure you talk to the same node for your entire session.  If the bigip device
redirects your session from one node to a different node, I would expect to
see the rpcbind errors.

When you say they are both using the same port, are you using the same
hostname/ip to access both?  If so, this could be an issue.

Axton Grams

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

On Tue, Jun 30, 2009 at 10:05 AM, Susan Palmer suzanpal...@gmail.comwrote:

 ** Hi Axton,

 We just recently moved from windows to unix (sun solaris 10) and the
 servers are behind a bigip at a remote location.  We split the database onto
 a separate server.  We had no problems with the production server since we
 put the old prod name in the bigip and everyone is able to connect by simply
 adding a port id  (6/13/09).

 But now that we brought up the test server I have been getting rpcbind
 errors which are even affecting both test and prod servers for ME only.  I'm
 the only one that has logged into both servers so that is not surprising.  I
 can get logged in and do a little work on test and then if my PC is idle for
 a while the next access on that server gives the 90 rpcbind error.  Same
 thing can happen on prod.  Now I don't log into test if I'm logged into prod
 and vice/versa.

 Do you think adding the line to ar.conf

 IP-Name:  remsrvtest

 will help alleviate the issue?  We do use dns.  On the test server the
 'remsrvtest' is on the bigip (the actual server name is remztapp01).  Prod
 is 'remsrv'.  They both use the same port (could that be an issue).

 This is driving me crazy and support hasn't found anything either.

 We just did the prod move on 6/13 and brought up the test server 6/23.
 Since we brought up that test server my life has been misery.  I haven't
 even been able to clean the server references (since we copied the prod
 db).  We are blessed with old HDv5.0 workflow which loved to embed server
 names that even replacement doesn't remove.  There is always manual
 cleanup.  But even just trying to import the forms only times out giving me
 the rpcbind error.  I've never had a rpcbind error ever.

 We don't have an issue with dev since it's at our location not behind a
 bigip.

 Any suggestions would be greatly appreciated.

 Thanks,
 Susan

 Unix Sun Solaris 10
 ARS 7.0.1P2
 Oracle 10g (and it is somewhat disappointing I don't think I can blame this
 on oracle ... :))

 Susan Palmer

 Enterprise Remedy Developer and Administrator

 ShopperTrak RCT Corporation

 200 W Monroe St 11th Floor

 Chicago, IL 60606

 Office 312-529-5325

 Cell 312-502-7687


 On Mon, Jun 29, 2009 at 7:38 PM, Axton axton.gr...@gmail.com wrote:

 ** I believe this can still be an issue even in later versions depending
 on how the server is configured.  Say the hostname of the arserver host is
 remedy1, it has ip address 10.1.1.1 and the following dns aliases:

 remedy
 remedy.company.com
 ars
 ars.company.com

 Let's say the Server-Name parameter in ar.conf has a value of remedy1.

 If you connect using the admin tool to the arserver with a hostname of
 remedy, that name will be embedded in the workflow unless you have
 configured the proper IP-Name parameters in ar.conf.  The valid IP-Name
 parameters would be any hostname with which arserver can be accessed, so you
 would want the following lines in ar.conf:

 IP-Name: remedy
 IP-Name: remedy.company.com
 IP-Name: ars
 IP-Name: ars.company.com

 This problem is more common with arsystem configurations where multiple
 arservers are in use.  Take the following example:

 hostname for arserver1: remedy01 (10.0.0.1)
 hostname for arserver2: remedy02 (10.0.0.2)
 hostname for arserver3: remedy03 (10.0.0.3)

 hostname for load balancer: remedy (10.1.0.1)
 Aliases/other names for load balancer: arsystem, arsystem.company.com
 Aliases/other names for remedy01: arsvr01, arsvr01.company.com,
 remedy01.company.com
 Aliases/other names for remedy02: arsvr02, arsvr02.company.com,
 remedy02.company.com
 Aliases/other names for remedy03: 

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Grooms, Frederick W]

Do both servers trace thru DNS to the same IP?  

 

We use Solaris 10 here and our Dev/Test Remedy instances are all on the
same physical server.  That server has multiple virtual IP(s) so each
Remedy instance thinks it has its own IP.  Even so we still run each
Remedy instance with its own unique port.  

 

Fred

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Tuesday, June 30, 2009 10:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ?
what is BMC recommendation?

 

Hi Axton,

 

We just recently moved from windows to unix (sun solaris 10) and the
servers are behind a bigip at a remote location.  We split the database
onto a separate server.  We had no problems with the production server
since we put the old prod name in the bigip and everyone is able to
connect by simply adding a port id  (6/13/09).  

 

But now that we brought up the test server I have been getting rpcbind
errors which are even affecting both test and prod servers for ME only.
I'm the only one that has logged into both servers so that is not
surprising.  I can get logged in and do a little work on test and then
if my PC is idle for a while the next access on that server gives the 90
rpcbind error.  Same thing can happen on prod.  Now I don't log into
test if I'm logged into prod and vice/versa.

 

Do you think adding the line to ar.conf

 

IP-Name:  remsrvtest

 

will help alleviate the issue?  We do use dns.  On the test server the
'remsrvtest' is on the bigip (the actual server name is remztapp01).
Prod is 'remsrv'.  They both use the same port (could that be an issue).

 

This is driving me crazy and support hasn't found anything either.

 

We just did the prod move on 6/13 and brought up the test server 6/23.
Since we brought up that test server my life has been misery.  I haven't
even been able to clean the server references (since we copied the prod
db).  We are blessed with old HDv5.0 workflow which loved to embed
server names that even replacement doesn't remove.  There is always
manual cleanup.  But even just trying to import the forms only times out
giving me the rpcbind error.  I've never had a rpcbind error ever.

 

We don't have an issue with dev since it's at our location not behind a
bigip.  

 

Any suggestions would be greatly appreciated.

 

Thanks,

Susan

 

Unix Sun Solaris 10

ARS 7.0.1P2

Oracle 10g (and it is somewhat disappointing I don't think I can blame
this on oracle ... :))

Susan Palmer

Enterprise Remedy Developer and Administrator 

ShopperTrak RCT Corporation 

200 W Monroe St 11th Floor 

Chicago, IL 60606 

Office 312-529-5325

Cell 312-502-7687

 

On Mon, Jun 29, 2009 at 7:38 PM, Axton axton.gr...@gmail.com wrote:

** I believe this can still be an issue even in later versions depending
on how the server is configured.  Say the hostname of the arserver host
is remedy1, it has ip address 10.1.1.1 and the following dns aliases:
remedy
remedy.company.com http://remedy.company.com/ 
ars
ars.company.com http://ars.company.com/ 

Let's say the Server-Name parameter in ar.conf has a value of remedy1.

If you connect using the admin tool to the arserver with a hostname of
remedy, that name will be embedded in the workflow unless you have
configured the proper IP-Name parameters in ar.conf.  The valid IP-Name
parameters would be any hostname with which arserver can be accessed, so
you would want the following lines in ar.conf:

IP-Name: remedy
IP-Name: remedy.company.com http://remedy.company.com/ 
IP-Name: ars
IP-Name: ars.company.com http://ars.company.com/ 

This problem is more common with arsystem configurations where multiple
arservers are in use.  Take the following example:

hostname for arserver1: remedy01 (10.0.0.1)
hostname for arserver2: remedy02 (10.0.0.2)
hostname for arserver3: remedy03 (10.0.0.3)

hostname for load balancer: remedy (10.1.0.1)
Aliases/other names for load balancer: arsystem, arsystem.company.com
http://arsystem.company.com/ 
Aliases/other names for remedy01: arsvr01, arsvr01.company.com
http://arsvr01.company.com/ , remedy01.company.com
http://remedy01.company.com/ 
Aliases/other names for remedy02: arsvr02, arsvr02.company.com
http://arsvr02.company.com/ , remedy02.company.com
http://remedy02.company.com/ 
Aliases/other names for remedy03: arsvr03, arsvr03.company.com
http://arsvr03.company.com/ , remedy03.company.com
http://remedy03.company.com/ 

You could now potentially access each arserver using several names
(strings).  The ar.conf (IP-Name parameters) needs to be different on
each arserver.

The IP-Name parameter seems to be used to parse the workflow when
committing workflow to the db; it is used to strip server name
references and replace them with the desired @ symbol (global local
server reference).  If no match is found to Server-Name or IP-Name, the
workflow will think the reference is to and external ARServer and store

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Lyle Taylor]

Thank you for this excellent information, Axton.  I think this could 
potentially account for some of what I've seen here.  I'll have to go through 
and make sure all our config files are set up correctly.

Thanks,
Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Monday, June 29, 2009 6:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

** I believe this can still be an issue even in later versions depending on how 
the server is configured.  Say the hostname of the arserver host is remedy1, it 
has ip address 10.1.1.1 and the following dns aliases:
remedy
remedy.company.comhttp://remedy.company.com
ars
ars.company.comhttp://ars.company.com

Let's say the Server-Name parameter in ar.conf has a value of remedy1.

If you connect using the admin tool to the arserver with a hostname of remedy, 
that name will be embedded in the workflow unless you have configured the 
proper IP-Name parameters in ar.conf.  The valid IP-Name parameters would be 
any hostname with which arserver can be accessed, so you would want the 
following lines in ar.conf:

IP-Name: remedy
IP-Name: remedy.company.comhttp://remedy.company.com
IP-Name: ars
IP-Name: ars.company.comhttp://ars.company.com

This problem is more common with arsystem configurations where multiple 
arservers are in use.  Take the following example:

hostname for arserver1: remedy01 (10.0.0.1)
hostname for arserver2: remedy02 (10.0.0.2)
hostname for arserver3: remedy03 (10.0.0.3)

hostname for load balancer: remedy (10.1.0.1)
Aliases/other names for load balancer: arsystem, 
arsystem.company.comhttp://arsystem.company.com
Aliases/other names for remedy01: arsvr01, 
arsvr01.company.comhttp://arsvr01.company.com, 
remedy01.company.comhttp://remedy01.company.com
Aliases/other names for remedy02: arsvr02, 
arsvr02.company.comhttp://arsvr02.company.com, 
remedy02.company.comhttp://remedy02.company.com
Aliases/other names for remedy03: arsvr03, 
arsvr03.company.comhttp://arsvr03.company.com, 
remedy03.company.comhttp://remedy03.company.com

You could now potentially access each arserver using several names (strings).  
The ar.conf (IP-Name parameters) needs to be different on each arserver.

The IP-Name parameter seems to be used to parse the workflow when committing 
workflow to the db; it is used to strip server name references and replace them 
with the desired @ symbol (global local server reference).  If no match is 
found to Server-Name or IP-Name, the workflow will think the reference is to 
and external ARServer and store the actual name of the server in the workflow 
when written to the db.

Axton Grams

These are my opinions and observations.

On Mon, Jun 29, 2009 at 5:51 PM, Shellman, 
Daviddave.shell...@tycoelectronics.commailto:dave.shell...@tycoelectronics.com
 wrote:
 Lee,

 The 4.x versions and 5.x versions were a bugger with retaining server and IP
 address information. There were scripts that could be run against def files
 to clean up remainder of server info that remained in the files. Menus were
 the worst offenders.

 I don't remember any issues with exporting as server independent with 6.x
 nor have I seen any with 7.0.1.
 Dave
 -
 dave.shell...@tycoelectronics.commailto:dave.shell...@tycoelectronics.com
 (Wireless)

 
 From: Action Request System discussion list(ARSList) 
 arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG 
 arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
 Sent: Mon Jun 29 18:27:19 2009
 Subject: Re: Test System to Production System, Would Ghost Image work ? what
 is BMC recommendation?

 Server Name  AND IP address.

 Just as a precaution, I'd suggest that when you look for server references
 that you include searches for IP addresses.  We moved a 5.x server from one
 segment to another.  We kept the server name the same but the IP address
 changed.  We found hundreds of IP references imbedded in the code that
 prevented the server from coming up.   There is a knowledge base instruction
 on a fix this in MSSQL DB's. BMC Support folks sent us the instructions.  I
 don't know if the same is true for other systems since our 7.0 install was a
 clean install with limited data migration and no custom code.

 Folks probably know to equate the server name and IP address, but it caught
 us a little off guard at the time.

 Lee Marsh


 *
 Lee Marsh
 Remedy Administrator
 BAE Systems Office Automation Systems Team
 Antitrust Division, U.S. Department of Justice
 Phone:  202-305-9725
 Cell:  202-528-1749
 Email: lee.ma...@usdoj.govmailto:lee.ma...@usdoj.gov 
 mailto:lee.ma...@usdoj.govmailto:lee.ma...@usdoj.gov
 *




 -Original Message-
 From

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[dcharters]

Axton is always the man:)


On Tue, 30 Jun 2009 10:18:40 -0600, Lyle Taylor wrote
 Thank you for this excellent information, Axton.  I think this could 
 potentially account for some of what I've seen here.  I'll have to 
 go through and make sure all our config files are set up correctly.
 
 Thanks,
 Lyle
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Monday, June 
 29, 2009 6:38 PM To: arslist@ARSLIST.ORG Subject: Re: Test System to 
 Production System, Would Ghost Image work ? what is BMC recommendation?
 
 ** I believe this can still be an issue even in later versions 
 depending on how the server is configured.  Say the hostname of the 
 arserver host is remedy1, it has ip address 10.1.1.1 and the 
 following dns aliases: remedy remedy.company.comhttp://remedy.company.com
 ars
 ars.company.comhttp://ars.company.com
 
 Let's say the Server-Name parameter in ar.conf has a value of remedy1.
 
 If you connect using the admin tool to the arserver with a hostname 
 of remedy, that name will be embedded in the workflow unless you 
 have configured the proper IP-Name parameters in ar.conf.  The valid 
 IP-Name parameters would be any hostname with which arserver can be 
 accessed, so you would want the following lines in ar.conf:
 
 IP-Name: remedy
 IP-Name: remedy.company.comhttp://remedy.company.com
 IP-Name: ars
 IP-Name: ars.company.comhttp://ars.company.com
 
 This problem is more common with arsystem configurations where 
 multiple arservers are in use.  Take the following example:
 
 hostname for arserver1: remedy01 (10.0.0.1)
 hostname for arserver2: remedy02 (10.0.0.2)
 hostname for arserver3: remedy03 (10.0.0.3)
 
 hostname for load balancer: remedy (10.1.0.1)
 Aliases/other names for load balancer: arsystem, 
arsystem.company.comhttp://arsystem.company.com
 Aliases/other names for remedy01: arsvr01, 
 arsvr01.company.comhttp://arsvr01.company.com, 
remedy01.company.comhttp://remedy01.company.com
 Aliases/other names for remedy02: arsvr02, 
 arsvr02.company.comhttp://arsvr02.company.com, 
remedy02.company.comhttp://remedy02.company.com
 Aliases/other names for remedy03: arsvr03, 
 arsvr03.company.comhttp://arsvr03.company.com, 
remedy03.company.comhttp://remedy03.company.com
 
 You could now potentially access each arserver using several names 
 (strings).  The ar.conf (IP-Name parameters) needs to be different 
 on each arserver.
 
 The IP-Name parameter seems to be used to parse the workflow when 
 committing workflow to the db; it is used to strip server name 
 references and replace them with the desired @ symbol (global local 
 server reference).  If no match is found to Server-Name or IP-Name,
  the workflow will think the reference is to and external ARServer 
 and store the actual name of the server in the workflow when written 
 to the db.
 
 Axton Grams
 
 These are my opinions and observations.
 
 On Mon, Jun 29, 2009 at 5:51 PM, Shellman, 
 
Daviddave.shell...@tycoelectronics.commailto:dave.shell...@tycoelectronics.c
om wrote:
  Lee,
 
  The 4.x versions and 5.x versions were a bugger with retaining server and 
IP
  address information. There were scripts that could be run against def 
files
  to clean up remainder of server info that remained in the files. Menus 
were
  the worst offenders.
 
  I don't remember any issues with exporting as server independent with 6.x
  nor have I seen any with 7.0.1.
  Dave
  -
  
dave.shell...@tycoelectronics.commailto:dave.shell...@tycoelectronics.com
  (Wireless)
 
  
  From: Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
  To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG 
arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
  Sent: Mon Jun 29 18:27:19 2009
  Subject: Re: Test System to Production System, Would Ghost Image work ? 
what
  is BMC recommendation?
 
  Server Name  AND IP address.
 
  Just as a precaution, I'd suggest that when you look for server references
  that you include searches for IP addresses.  We moved a 5.x server from 
one
  segment to another.  We kept the server name the same but the IP address
  changed.  We found hundreds of IP references imbedded in the code that
  prevented the server from coming up.   There is a knowledge base 
instruction
  on a fix this in MSSQL DB's. BMC Support folks sent us the instructions.  
I
  don't know if the same is true for other systems since our 7.0 install 
was a
  clean install with limited data migration and no custom code.
 
  Folks probably know to equate the server name and IP address, but it 
caught
  us a little off guard at the time.
 
  Lee Marsh
 
 
  *
  Lee Marsh
  Remedy Administrator
  BAE Systems Office Automation Systems Team
  Antitrust Division, U.S. Department of Justice
  Phone:  202-305-9725
  Cell:  202-528-1749

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Susan Palmer]

Good info  for me to pass to the unix/network guys.

Regarding the port, I don't think so ... we use dns so we remsrv (prod) and
remsrvtest (test) to connect.  They both use port 55855.  Could that be an
issue?

Thanks,
Susan

On Tue, Jun 30, 2009 at 10:59 AM, Axton axton.gr...@gmail.com wrote:

 ** I do not see how the IP-Name parameters would apply to this situation.
 In your case, I would check the following things:
 - session timeout configured on the bigip devices (should match that of
 arserver)
 - session timeout configured for any firewall devices that are in your path
 (should match bigip and ar)
 - persistent session sessions on the bigip device (should always redirect
 user to same node for session period)

 The arservers do not act as a load balancing cluster, but instead act as an
 ha cluster.  When you connect to the cluster, you should ensure that you are
 connecting to the proper node for certain (e.g., admin) operations.  General
 operations (fast/list) can be accommodated by any node, but you have to make
 sure you talk to the same node for your entire session.  If the bigip device
 redirects your session from one node to a different node, I would expect to
 see the rpcbind errors.

 When you say they are both using the same port, are you using the same
 hostname/ip to access both?  If so, this could be an issue.

 Axton Grams

 The opinions, statements, and/or suggested courses of action expressed in
 this E-mail do not necessarily reflect those of BMC Software, Inc.  My
 voluntary participation in this forum is not intended to convey a role as a
 spokesperson, liaison or public relations representative for BMC Software,
 Inc.

 On Tue, Jun 30, 2009 at 10:05 AM, Susan Palmer suzanpal...@gmail.comwrote:

 **
  Hi Axton,

 We just recently moved from windows to unix (sun solaris 10) and the
 servers are behind a bigip at a remote location.  We split the database onto
 a separate server.  We had no problems with the production server since we
 put the old prod name in the bigip and everyone is able to connect by simply
 adding a port id  (6/13/09).

 But now that we brought up the test server I have been getting rpcbind
 errors which are even affecting both test and prod servers for ME only.  I'm
 the only one that has logged into both servers so that is not surprising.  I
 can get logged in and do a little work on test and then if my PC is idle for
 a while the next access on that server gives the 90 rpcbind error.  Same
 thing can happen on prod.  Now I don't log into test if I'm logged into prod
 and vice/versa.

 Do you think adding the line to ar.conf

 IP-Name:  remsrvtest

 will help alleviate the issue?  We do use dns.  On the test server the
 'remsrvtest' is on the bigip (the actual server name is remztapp01).  Prod
 is 'remsrv'.  They both use the same port (could that be an issue).

 This is driving me crazy and support hasn't found anything either.

 We just did the prod move on 6/13 and brought up the test server 6/23.
 Since we brought up that test server my life has been misery.  I haven't
 even been able to clean the server references (since we copied the prod
 db).  We are blessed with old HDv5.0 workflow which loved to embed server
 names that even replacement doesn't remove.  There is always manual
 cleanup.  But even just trying to import the forms only times out giving me
 the rpcbind error.  I've never had a rpcbind error ever.

 We don't have an issue with dev since it's at our location not behind a
 bigip.

 Any suggestions would be greatly appreciated.

 Thanks,
 Susan

 Unix Sun Solaris 10
 ARS 7.0.1P2
 Oracle 10g (and it is somewhat disappointing I don't think I can blame
 this on oracle ... :))

 Susan Palmer

 Enterprise Remedy Developer and Administrator

 ShopperTrak RCT Corporation

 200 W Monroe St 11th Floor

 Chicago, IL 60606

 Office 312-529-5325

 Cell 312-502-7687


   On Mon, Jun 29, 2009 at 7:38 PM, Axton axton.gr...@gmail.com wrote:

  ** I believe this can still be an issue even in later versions
 depending on how the server is configured.  Say the hostname of the arserver
 host is remedy1, it has ip address 10.1.1.1 and the following dns aliases:

 remedy
 remedy.company.com
 ars
 ars.company.com

 Let's say the Server-Name parameter in ar.conf has a value of remedy1.

 If you connect using the admin tool to the arserver with a hostname of
 remedy, that name will be embedded in the workflow unless you have
 configured the proper IP-Name parameters in ar.conf.  The valid IP-Name
 parameters would be any hostname with which arserver can be accessed, so you
 would want the following lines in ar.conf:

 IP-Name: remedy
 IP-Name: remedy.company.com
 IP-Name: ars
 IP-Name: ars.company.com

 This problem is more common with arsystem configurations where multiple
 arservers are in use.  Take the following example:

 hostname for arserver1: remedy01 (10.0.0.1)
 hostname for arserver2: remedy02 (10.0.0.2)
 hostname for arserver3: remedy03 (10.0.0.3)

 

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[patrick zandi]

it sounds like a tool is the only way... hmmm wonder what that tool might
be..



-- 
Patrick Zandi

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Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Lyle Taylor]

What's an easy way to locate workflow that has specific server references in it?

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
Sent: Saturday, June 27, 2009 7:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

I just did something similar with HP-UX (Remedy V6.3).  In my case, I hooked
a new server into a servergroup (db was the same).

Needed to change two items in the ar.conf file (IP addr and SERVERNAME
entries), adjust the armonitor.conf file to reflect new servername and
remove all licenses that were brought over from the prior server.  Needed to
have the /remedy and /etc/arsystem dir structures restored.  Had to make
sure the database name was in the tnsnames.ora file on the new server.

We also had the source server hooked in a cluster (so the arsystem file in
/remedy/svrname/bin also needed a modification since there was a
servername embedded in that file.  

Once I did the above, the server came up in evaluation mode and I was able
to apply the new licenses.

One of the important things to look at is that the workflow in your ARS
system needs to be server independent.  If there are references to specific
servers in your workflow, you'll need to clean the workflow to make it
server independent.

- pritch

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Saturday, June 27, 2009 2:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what
is BMC recommendation?

What OS are you dealing with?

Axton Grams

On Fri, Jun 26, 2009 at 11:36 AM, Rajravi6...@gmail.com wrote:
 Hello All,

 I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
 001 on a test system.
 Now, next task is to build the production system, so my question is,
 will taking the ghost image of test system and putting it on
 production system will work ? or do i have to start fresh
 installations of ARS and ITSM again on production system ?

 What is ideal approach ? What does BMC recommend ? Please advice.

 Regards,
 Raj
 rki...@spike.dor.state.co.us



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Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Raj]

I guess, when you export all the workflow into definition files and
use notepad to open it and use function find/ replace to replace the
server references with the name you want.and then import the workflow
back again, it should work.

Correct me if i am wrong.

Regards,
Raj

On Jun 29, 2:24 pm, Lyle Taylor tayl...@ldschurch.org wrote:
 What's an easy way to locate workflow that has specific server references in 
 it?

 Thanks,
 Lyle



 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
 Sent: Saturday, June 27, 2009 7:43 AM
 To: arsl...@arslist.org
 Subject: Re: Test System to Production System, Would Ghost Image work ? what 
 is BMC recommendation?

 I just did something similar with HP-UX (Remedy V6.3).  In my case, I hooked
 a new server into a servergroup (db was the same).

 Needed to change two items in the ar.conf file (IP addr and SERVERNAME
 entries), adjust the armonitor.conf file to reflect new servername and
 remove all licenses that were brought over from the prior server.  Needed to
 have the /remedy and /etc/arsystem dir structures restored.  Had to make
 sure the database name was in the tnsnames.ora file on the new server.

 We also had the source server hooked in a cluster (so the arsystem file in
 /remedy/svrname/bin also needed a modification since there was a
 servername embedded in that file.  

 Once I did the above, the server came up in evaluation mode and I was able
 to apply the new licenses.

 One of the important things to look at is that the workflow in your ARS
 system needs to be server independent.  If there are references to specific
 servers in your workflow, you'll need to clean the workflow to make it
 server independent.

 - pritch

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org] On Behalf Of Axton
 Sent: Saturday, June 27, 2009 2:03 AM
 To: arsl...@arslist.org
 Subject: Re: Test System to Production System, Would Ghost Image work ? what
 is BMC recommendation?

 What OS are you dealing with?

 Axton Grams

 On Fri, Jun 26, 2009 at 11:36 AM, Rajravi6...@gmail.com wrote:
  Hello All,

  I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
  001 on a test system.
  Now, next task is to build the production system, so my question is,
  will taking the ghost image of test system and putting it on
  production system will work ? or do i have to start fresh
  installations of ARS and ITSM again on production system ?

  What is ideal approach ? What does BMC recommend ? Please advice.

  Regards,
  Raj
  rki...@spike.dor.state.co.us

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 review, use, disclosure or distribution is prohibited. If you are not the 
 intended recipient, please contact the sender by reply email and destroy all 
 copies of the original message.

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Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Lyle Taylor]

OK, that's one way and would work if you're looking at a very small subset of 
the system.  However, I'd like an easy way to determine if _any_ workflow on 
the system has server references in the workflow.  Is there a _much_ easier and 
less time-consuming way to determine that - I'm open to database queries to get 
at the info as well.

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Raj
Sent: Monday, June 29, 2009 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

I guess, when you export all the workflow into definition files and
use notepad to open it and use function find/ replace to replace the
server references with the name you want.and then import the workflow
back again, it should work.

Correct me if i am wrong.

Regards,
Raj

On Jun 29, 2:24 pm, Lyle Taylor tayl...@ldschurch.org wrote:
 What's an easy way to locate workflow that has specific server references in 
 it?

 Thanks,
 Lyle



 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
 Sent: Saturday, June 27, 2009 7:43 AM
 To: arsl...@arslist.org
 Subject: Re: Test System to Production System, Would Ghost Image work ? what 
 is BMC recommendation?

 I just did something similar with HP-UX (Remedy V6.3).  In my case, I hooked
 a new server into a servergroup (db was the same).

 Needed to change two items in the ar.conf file (IP addr and SERVERNAME
 entries), adjust the armonitor.conf file to reflect new servername and
 remove all licenses that were brought over from the prior server.  Needed to
 have the /remedy and /etc/arsystem dir structures restored.  Had to make
 sure the database name was in the tnsnames.ora file on the new server.

 We also had the source server hooked in a cluster (so the arsystem file in
 /remedy/svrname/bin also needed a modification since there was a
 servername embedded in that file.  

 Once I did the above, the server came up in evaluation mode and I was able
 to apply the new licenses.

 One of the important things to look at is that the workflow in your ARS
 system needs to be server independent.  If there are references to specific
 servers in your workflow, you'll need to clean the workflow to make it
 server independent.

 - pritch

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org] On Behalf Of Axton
 Sent: Saturday, June 27, 2009 2:03 AM
 To: arsl...@arslist.org
 Subject: Re: Test System to Production System, Would Ghost Image work ? what
 is BMC recommendation?

 What OS are you dealing with?

 Axton Grams

 On Fri, Jun 26, 2009 at 11:36 AM, Rajravi6...@gmail.com wrote:
  Hello All,

  I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
  001 on a test system.
  Now, next task is to build the production system, so my question is,
  will taking the ghost image of test system and putting it on
  production system will work ? or do i have to start fresh
  installations of ARS and ITSM again on production system ?

  What is ideal approach ? What does BMC recommend ? Please advice.

  Regards,
  Raj
  rki...@spike.dor.state.co.us

 ___­_
 ___
  UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
  Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

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 Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

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  NOTICE: This email message is for the sole use of the intended recipient(s) 
 and may contain confidential and privileged information. Any unauthorized 
 review, use, disclosure or distribution is prohibited. If you are not the 
 intended recipient, please contact the sender by reply email and destroy all 
 copies of the original message.

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 Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- 
 Hide quoted text -

 - Show quoted text -

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Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Shellman, David]

Lyle,

Export all the workflow.  Make sure when you export, the checkbox for export as 
server independent is checked.  This should remove workflow that is linked to 
the server.

It's not guaranteed as there could be some custom workflow that may some how 
reference the server.  As Raj noted you can open the def file with notepad, 
wordpad, notepad++, etc and search for instances of the server name.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Mon Jun 29 16:24:18 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

What's an easy way to locate workflow that has specific server references in it?

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
Sent: Saturday, June 27, 2009 7:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

I just did something similar with HP-UX (Remedy V6.3).  In my case, I hooked
a new server into a servergroup (db was the same).

Needed to change two items in the ar.conf file (IP addr and SERVERNAME
entries), adjust the armonitor.conf file to reflect new servername and
remove all licenses that were brought over from the prior server.  Needed to
have the /remedy and /etc/arsystem dir structures restored.  Had to make
sure the database name was in the tnsnames.ora file on the new server.

We also had the source server hooked in a cluster (so the arsystem file in
/remedy/svrname/bin also needed a modification since there was a
servername embedded in that file.  

Once I did the above, the server came up in evaluation mode and I was able
to apply the new licenses.

One of the important things to look at is that the workflow in your ARS
system needs to be server independent.  If there are references to specific
servers in your workflow, you'll need to clean the workflow to make it
server independent.

- pritch

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Saturday, June 27, 2009 2:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what
is BMC recommendation?

What OS are you dealing with?

Axton Grams

On Fri, Jun 26, 2009 at 11:36 AM, Rajravi6...@gmail.com wrote:
 Hello All,

 I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
 001 on a test system.
 Now, next task is to build the production system, so my question is,
 will taking the ghost image of test system and putting it on
 production system will work ? or do i have to start fresh
 installations of ARS and ITSM again on production system ?

 What is ideal approach ? What does BMC recommend ? Please advice.

 Regards,
 Raj
 rki...@spike.dor.state.co.us



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 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are



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 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.

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Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Raj]

I would like to know as well. Pretty sure there must be an easier way
by performing database querries , expecting someone with good
expertise with database concepts could answer this one.

On Jun 29, 2:33 pm, Lyle Taylor tayl...@ldschurch.org wrote:
 OK, that's one way and would work if you're looking at a very small subset of 
 the system.  However, I'd like an easy way to determine if _any_ workflow on 
 the system has server references in the workflow.  Is there a _much_ easier 
 and less time-consuming way to determine that - I'm open to database queries 
 to get at the info as well.

 Thanks,
 Lyle



 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arsl...@arslist.org] On Behalf Of Raj
 Sent: Monday, June 29, 2009 2:29 PM
 To: arsl...@arslist.org
 Subject: Re: Test System to Production System, Would Ghost Image work ? what 
 is BMC recommendation?

 I guess, when you export all the workflow into definition files and
 use notepad to open it and use function find/ replace to replace the
 server references with the name you want.and then import the workflow
 back again, it should work.

 Correct me if i am wrong.

 Regards,
 Raj

 On Jun 29, 2:24 pm, Lyle Taylor tayl...@ldschurch.org wrote:
  What's an easy way to locate workflow that has specific server references 
  in it?

  Thanks,
  Lyle

  -Original Message-
  From: Action Request System discussion list(ARSList) 
  [mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
  Sent: Saturday, June 27, 2009 7:43 AM
  To: arsl...@arslist.org
  Subject: Re: Test System to Production System, Would Ghost Image work ? 
  what is BMC recommendation?

  I just did something similar with HP-UX (Remedy V6.3).  In my case, I hooked
  a new server into a servergroup (db was the same).

  Needed to change two items in the ar.conf file (IP addr and SERVERNAME
  entries), adjust the armonitor.conf file to reflect new servername and
  remove all licenses that were brought over from the prior server.  Needed to
  have the /remedy and /etc/arsystem dir structures restored.  Had to make
  sure the database name was in the tnsnames.ora file on the new server.

  We also had the source server hooked in a cluster (so the arsystem file in
  /remedy/svrname/bin also needed a modification since there was a
  servername embedded in that file.  

  Once I did the above, the server came up in evaluation mode and I was able
  to apply the new licenses.

  One of the important things to look at is that the workflow in your ARS
  system needs to be server independent.  If there are references to specific
  servers in your workflow, you'll need to clean the workflow to make it
  server independent.

  - pritch

  -Original Message-
  From: Action Request System discussion list(ARSList)
  [mailto:arsl...@arslist.org] On Behalf Of Axton
  Sent: Saturday, June 27, 2009 2:03 AM
  To: arsl...@arslist.org
  Subject: Re: Test System to Production System, Would Ghost Image work ? what
  is BMC recommendation?

  What OS are you dealing with?

  Axton Grams

  On Fri, Jun 26, 2009 at 11:36 AM, Rajravi6...@gmail.com wrote:
   Hello All,

   I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
   001 on a test system.
   Now, next task is to build the production system, so my question is,
   will taking the ghost image of test system and putting it on
   production system will work ? or do i have to start fresh
   installations of ARS and ITSM again on production system ?

   What is ideal approach ? What does BMC recommend ? Please advice.

   Regards,
   Raj
   rki...@spike.dor.state.co.us

  ___­­_
  ___
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   NOTICE: This email message is for the sole use of the intended 
  recipient(s) and may contain confidential and privileged information. Any 
  unauthorized review, use, disclosure or distribution is prohibited. If you 
  are not the intended recipient, please contact the sender by reply email 
  and destroy all copies of the original message.

  ___­­
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  Hide quoted text -

  - Show quoted text

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[dcharters]

I would suggest that someone with good database skills would know better than 
to try and modify it at the database level:)


On Mon, 29 Jun 2009 13:35:53 -0700, Raj wrote
 I would like to know as well. Pretty sure there must be an easier way
 by performing database querries , expecting someone with good
 expertise with database concepts could answer this one.
 
 On Jun 29, 2:33 pm, Lyle Taylor tayl...@ldschurch.org wrote:
  OK, that's one way and would work if you're looking at a very small 
subset of the system.  However, I'd like an easy way to determine if _any_ 
workflow on the system has server references in the workflow.  Is there a 
_much_ easier and less time-consuming way to determine that - I'm open to 
database queries to get at the info as well.
 
  Thanks,
  Lyle
 
 
 
  -Original Message-
  From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Raj
  Sent: Monday, June 29, 2009 2:29 PM
  To: arsl...@arslist.org
  Subject: Re: Test System to Production System, Would Ghost Image work ? 
what is BMC recommendation?
 
  I guess, when you export all the workflow into definition files and
  use notepad to open it and use function find/ replace to replace the
  server references with the name you want.and then import the workflow
  back again, it should work.
 
  Correct me if i am wrong.
 
  Regards,
  Raj
 
  On Jun 29, 2:24 pm, Lyle Taylor tayl...@ldschurch.org wrote:
   What's an easy way to locate workflow that has specific server 
references in it?
 
   Thanks,
   Lyle
 
   -Original Message-
   From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
   Sent: Saturday, June 27, 2009 7:43 AM
   To: arsl...@arslist.org
   Subject: Re: Test System to Production System, Would Ghost Image work ? 
what is BMC recommendation?
 
   I just did something similar with HP-UX (Remedy V6.3).  In my case, I 
hooked
   a new server into a servergroup (db was the same).
 
   Needed to change two items in the ar.conf file (IP addr and SERVERNAME
   entries), adjust the armonitor.conf file to reflect new servername and
   remove all licenses that were brought over from the prior 
server.  Needed to
   have the /remedy and /etc/arsystem dir structures restored.  Had to make
   sure the database name was in the tnsnames.ora file on the new server.
 
   We also had the source server hooked in a cluster (so the arsystem file 
in
   /remedy/svrname/bin also needed a modification since there was a
   servername embedded in that file.  
 
   Once I did the above, the server came up in evaluation mode and I was 
able
   to apply the new licenses.
 
   One of the important things to look at is that the workflow in your ARS
   system needs to be server independent.  If there are references to 
specific
   servers in your workflow, you'll need to clean the workflow to make it
   server independent.
 
   - pritch
 
   -Original Message-
   From: Action Request System discussion list(ARSList)
   [mailto:arsl...@arslist.org] On Behalf Of Axton
   Sent: Saturday, June 27, 2009 2:03 AM
   To: arsl...@arslist.org
   Subject: Re: Test System to Production System, Would Ghost Image work ? 
what
   is BMC recommendation?
 
   What OS are you dealing with?
 
   Axton Grams
 
   On Fri, Jun 26, 2009 at 11:36 AM, Rajravi6...@gmail.com wrote:
Hello All,
 
I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
001 on a test system.
Now, next task is to build the production system, so my question is,
will taking the ghost image of test system and putting it on
production system will work ? or do i have to start fresh
installations of ARS and ITSM again on production system ?
 
What is ideal approach ? What does BMC recommend ? Please advice.
 
Regards,
Raj
rki...@spike.dor.state.co.us
 
   
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Are
 
   
___­­_
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    NOTICE: This email message is for the sole use of the intended 
recipient(s) and may contain confidential and privileged information. Any 
unauthorized review, use, disclosure or distribution is prohibited. If you 
are not the intended recipient, please contact the sender by reply email and 
destroy all copies of the original message

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Lyle Taylor]

I don't want to modify it at the database level, I just meant that I'm open to 
running database queries to determine what workflow is affected, if someone 
knows what queries could be run.  I would then update the workflow in either 
the Admin tool or Developer Studio.

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of dcharters
Sent: Monday, June 29, 2009 3:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

I would suggest that someone with good database skills would know better than 
to try and modify it at the database level:)


On Mon, 29 Jun 2009 13:35:53 -0700, Raj wrote
 I would like to know as well. Pretty sure there must be an easier way
 by performing database querries , expecting someone with good
 expertise with database concepts could answer this one.
 
 On Jun 29, 2:33 pm, Lyle Taylor tayl...@ldschurch.org wrote:
  OK, that's one way and would work if you're looking at a very small 
subset of the system.  However, I'd like an easy way to determine if _any_ 
workflow on the system has server references in the workflow.  Is there a 
_much_ easier and less time-consuming way to determine that - I'm open to 
database queries to get at the info as well.
 
  Thanks,
  Lyle
 
 
 
  -Original Message-
  From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Raj
  Sent: Monday, June 29, 2009 2:29 PM
  To: arsl...@arslist.org
  Subject: Re: Test System to Production System, Would Ghost Image work ? 
what is BMC recommendation?
 
  I guess, when you export all the workflow into definition files and
  use notepad to open it and use function find/ replace to replace the
  server references with the name you want.and then import the workflow
  back again, it should work.
 
  Correct me if i am wrong.
 
  Regards,
  Raj
 
  On Jun 29, 2:24 pm, Lyle Taylor tayl...@ldschurch.org wrote:
   What's an easy way to locate workflow that has specific server 
references in it?
 
   Thanks,
   Lyle
 
   -Original Message-
   From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
   Sent: Saturday, June 27, 2009 7:43 AM
   To: arsl...@arslist.org
   Subject: Re: Test System to Production System, Would Ghost Image work ? 
what is BMC recommendation?
 
   I just did something similar with HP-UX (Remedy V6.3).  In my case, I 
hooked
   a new server into a servergroup (db was the same).
 
   Needed to change two items in the ar.conf file (IP addr and SERVERNAME
   entries), adjust the armonitor.conf file to reflect new servername and
   remove all licenses that were brought over from the prior 
server.  Needed to
   have the /remedy and /etc/arsystem dir structures restored.  Had to make
   sure the database name was in the tnsnames.ora file on the new server.
 
   We also had the source server hooked in a cluster (so the arsystem file 
in
   /remedy/svrname/bin also needed a modification since there was a
   servername embedded in that file.  
 
   Once I did the above, the server came up in evaluation mode and I was 
able
   to apply the new licenses.
 
   One of the important things to look at is that the workflow in your ARS
   system needs to be server independent.  If there are references to 
specific
   servers in your workflow, you'll need to clean the workflow to make it
   server independent.
 
   - pritch
 
   -Original Message-
   From: Action Request System discussion list(ARSList)
   [mailto:arsl...@arslist.org] On Behalf Of Axton
   Sent: Saturday, June 27, 2009 2:03 AM
   To: arsl...@arslist.org
   Subject: Re: Test System to Production System, Would Ghost Image work ? 
what
   is BMC recommendation?
 
   What OS are you dealing with?
 
   Axton Grams
 
   On Fri, Jun 26, 2009 at 11:36 AM, Rajravi6...@gmail.com wrote:
Hello All,
 
I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
001 on a test system.
Now, next task is to build the production system, so my question is,
will taking the ghost image of test system and putting it on
production system will work ? or do i have to start fresh
installations of ARS and ITSM again on production system ?
 
What is ideal approach ? What does BMC recommend ? Please advice.
 
Regards,
Raj
rki...@spike.dor.state.co.us
 
   
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   ___
UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers 
Are
 
   
___­­_
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Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Lyle Taylor]

Exporting all the workflow would be way too time consuming.  I'm thinking 
(hoping) there must be an easier way to find out.

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, June 29, 2009 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Lyle,

Export all the workflow.  Make sure when you export, the checkbox for export as 
server independent is checked.  This should remove workflow that is linked to 
the server.

It's not guaranteed as there could be some custom workflow that may some how 
reference the server.  As Raj noted you can open the def file with notepad, 
wordpad, notepad++, etc and search for instances of the server name.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Mon Jun 29 16:24:18 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

What's an easy way to locate workflow that has specific server references in it?

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
Sent: Saturday, June 27, 2009 7:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

I just did something similar with HP-UX (Remedy V6.3).  In my case, I hooked
a new server into a servergroup (db was the same).

Needed to change two items in the ar.conf file (IP addr and SERVERNAME
entries), adjust the armonitor.conf file to reflect new servername and
remove all licenses that were brought over from the prior server.  Needed to
have the /remedy and /etc/arsystem dir structures restored.  Had to make
sure the database name was in the tnsnames.ora file on the new server.

We also had the source server hooked in a cluster (so the arsystem file in
/remedy/svrname/bin also needed a modification since there was a
servername embedded in that file.  

Once I did the above, the server came up in evaluation mode and I was able
to apply the new licenses.

One of the important things to look at is that the workflow in your ARS
system needs to be server independent.  If there are references to specific
servers in your workflow, you'll need to clean the workflow to make it
server independent.

- pritch

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Saturday, June 27, 2009 2:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what
is BMC recommendation?

What OS are you dealing with?

Axton Grams

On Fri, Jun 26, 2009 at 11:36 AM, Rajravi6...@gmail.com wrote:
 Hello All,

 I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
 001 on a test system.
 Now, next task is to build the production system, so my question is,
 will taking the ghost image of test system and putting it on
 production system will work ? or do i have to start fresh
 installations of ARS and ITSM again on production system ?

 What is ideal approach ? What does BMC recommend ? Please advice.

 Regards,
 Raj
 rki...@spike.dor.state.co.us



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 Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are



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 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.

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Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Shellman, David]

That first paragraph should have read like this.

Export all the workflow.  Make sure when you export, the checkbox for export as 
server independent is checked.  This will remove the server reference from 
standard workflow.

After checking for any custom process calls that may include references to the 
server (bad programming if any exists), you have a def file that is server 
independent to be imported to other servers.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Mon Jun 29 16:34:58 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Lyle,

Export all the workflow.  Make sure when you export, the checkbox for export as 
server independent is checked.  This should remove workflow that is linked to 
the server.

It's not guaranteed as there could be some custom workflow that may some how 
reference the server.  As Raj noted you can open the def file with notepad, 
wordpad, notepad++, etc and search for instances of the server name.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Mon Jun 29 16:24:18 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

What's an easy way to locate workflow that has specific server references in it?

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
Sent: Saturday, June 27, 2009 7:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

I just did something similar with HP-UX (Remedy V6.3).  In my case, I hooked
a new server into a servergroup (db was the same).

Needed to change two items in the ar.conf file (IP addr and SERVERNAME
entries), adjust the armonitor.conf file to reflect new servername and
remove all licenses that were brought over from the prior server.  Needed to
have the /remedy and /etc/arsystem dir structures restored.  Had to make
sure the database name was in the tnsnames.ora file on the new server.

We also had the source server hooked in a cluster (so the arsystem file in
/remedy/svrname/bin also needed a modification since there was a
servername embedded in that file.  

Once I did the above, the server came up in evaluation mode and I was able
to apply the new licenses.

One of the important things to look at is that the workflow in your ARS
system needs to be server independent.  If there are references to specific
servers in your workflow, you'll need to clean the workflow to make it
server independent.

- pritch

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Saturday, June 27, 2009 2:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what
is BMC recommendation?

What OS are you dealing with?

Axton Grams

On Fri, Jun 26, 2009 at 11:36 AM, Rajravi6...@gmail.com wrote:
 Hello All,

 I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
 001 on a test system.
 Now, next task is to build the production system, so my question is,
 will taking the ghost image of test system and putting it on
 production system will work ? or do i have to start fresh
 installations of ARS and ITSM again on production system ?

 What is ideal approach ? What does BMC recommend ? Please advice.

 Regards,
 Raj
 rki...@spike.dor.state.co.us



___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

___
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 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Shellman, David]

Not sure what you have but exporting all our workflow for custom helpdesk, 
surveys, contract maintenance, bug tracking, modeling service requests, 
Telecommunication billing, etc takes only a few minutes.

Maybe we need to step back.  Do you know you have workflow that has the server 
name embedded in it?  Or are you just concerned that you have?
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Mon Jun 29 16:41:00 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Exporting all the workflow would be way too time consuming.  I'm thinking 
(hoping) there must be an easier way to find out.

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, June 29, 2009 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Lyle,

Export all the workflow.  Make sure when you export, the checkbox for export as 
server independent is checked.  This should remove workflow that is linked to 
the server.

It's not guaranteed as there could be some custom workflow that may some how 
reference the server.  As Raj noted you can open the def file with notepad, 
wordpad, notepad++, etc and search for instances of the server name.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Mon Jun 29 16:24:18 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

What's an easy way to locate workflow that has specific server references in it?

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
Sent: Saturday, June 27, 2009 7:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

I just did something similar with HP-UX (Remedy V6.3).  In my case, I hooked
a new server into a servergroup (db was the same).

Needed to change two items in the ar.conf file (IP addr and SERVERNAME
entries), adjust the armonitor.conf file to reflect new servername and
remove all licenses that were brought over from the prior server.  Needed to
have the /remedy and /etc/arsystem dir structures restored.  Had to make
sure the database name was in the tnsnames.ora file on the new server.

We also had the source server hooked in a cluster (so the arsystem file in
/remedy/svrname/bin also needed a modification since there was a
servername embedded in that file.  

Once I did the above, the server came up in evaluation mode and I was able
to apply the new licenses.

One of the important things to look at is that the workflow in your ARS
system needs to be server independent.  If there are references to specific
servers in your workflow, you'll need to clean the workflow to make it
server independent.

- pritch

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Saturday, June 27, 2009 2:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what
is BMC recommendation?

What OS are you dealing with?

Axton Grams

On Fri, Jun 26, 2009 at 11:36 AM, Rajravi6...@gmail.com wrote:
 Hello All,

 I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
 001 on a test system.
 Now, next task is to build the production system, so my question is,
 will taking the ghost image of test system and putting it on
 production system will work ? or do i have to start fresh
 installations of ARS and ITSM again on production system ?

 What is ideal approach ? What does BMC recommend ? Please advice.

 Regards,
 Raj
 rki...@spike.dor.state.co.us



___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Pierson, Shawn]

You should try exporting ITSM then.  I don't know if it's even possible to do 
without crashing something, and I haven't tried lately.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, June 29, 2009 3:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Not sure what you have but exporting all our workflow for custom helpdesk, 
surveys, contract maintenance, bug tracking, modeling service requests, 
Telecommunication billing, etc takes only a few minutes.

Maybe we need to step back.  Do you know you have workflow that has the server 
name embedded in it?  Or are you just concerned that you have?
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)


Private and confidential as detailed here: 
http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the 
link, please e-mail sender.

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Marsh, Lee]

Server Name  AND IP address.

Just as a precaution, I'd suggest that when you look for server references that 
you include searches for IP addresses.  We moved a 5.x server from one segment 
to another.  We kept the server name the same but the IP address changed.  We 
found hundreds of IP references imbedded in the code that prevented the server 
from coming up.   There is a knowledge base instruction on a fix this in MSSQL 
DB's. BMC Support folks sent us the instructions.  I don't know if the same is 
true for other systems since our 7.0 install was a clean install with limited 
data migration and no custom code.

Folks probably know to equate the server name and IP address, but it caught us 
a little off guard at the time.

Lee Marsh


*
Lee Marsh
Remedy Administrator
BAE Systems Office Automation Systems Team
Antitrust Division, U.S. Department of Justice
Phone:  202-305-9725
Cell:  202-528-1749
Email: lee.ma...@usdoj.gov  mailto:lee.ma...@usdoj.gov 
*




-Original Message-
From: Action Request System discussion list(ARSList)
[ mailto:arsl...@arslist.org]
Sent: Monday, June 29, 2009 6:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ?
what is BMC recommendation?


I would like to verify if I do or don't.  In looking at diffs between our 
environments in Migrator, I've seen system-maintained code that _appeared_ to 
have specific server references in it, if you can trust Migrator here.  They 
were usually in the Approval module, I think, but there may have been others.  
We also have a fair amount of custom code that has been maintained by various 
people over time, and I would like to make sure that we don't have things that 
need to be fixed there (I have found a few cases as I've worked on parts of the 
system, and I'd like to find out if there are more).

We've got half of the ITSM suite, so I'm not too keen on trying to export it 
all - I know we've tried in the past (albeit with the rest of the suite 
installed) and never succeeded.

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) [ 
mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, June 29, 2009 2:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Not sure what you have but exporting all our workflow for custom helpdesk, 
surveys, contract maintenance, bug tracking, modeling service requests, 
Telecommunication billing, etc takes only a few minutes.

Maybe we need to step back.  Do you know you have workflow that has the server 
name embedded in it?  Or are you just concerned that you have?
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Mon Jun 29 16:41:00 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Exporting all the workflow would be way too time consuming.  I'm thinking 
(hoping) there must be an easier way to find out.

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) [ 
mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, June 29, 2009 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Lyle,

Export all the workflow.  Make sure when you export, the checkbox for export as 
server independent is checked.  This should remove workflow that is linked to 
the server.

It's not guaranteed as there could be some custom workflow that may some how 
reference the server.  As Raj noted you can open the def file with notepad, 
wordpad, notepad++, etc and search for instances of the server name.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Mon Jun 29 16:24:18 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

What's an easy way to locate workflow that has specific server references in it?

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) [ 
mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
Sent: Saturday, June 27, 2009 7:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

I just did something similar with HP-UX (Remedy V6.3).  In my case, I hooked
a new server into a servergroup (db was the same).

Needed to change two items in the ar.conf file (IP addr

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Lyle Taylor]

I would like to verify if I do or don't.  In looking at diffs between our 
environments in Migrator, I've seen system-maintained code that _appeared_ to 
have specific server references in it, if you can trust Migrator here.  They 
were usually in the Approval module, I think, but there may have been others.  
We also have a fair amount of custom code that has been maintained by various 
people over time, and I would like to make sure that we don't have things that 
need to be fixed there (I have found a few cases as I've worked on parts of the 
system, and I'd like to find out if there are more).

We've got half of the ITSM suite, so I'm not too keen on trying to export it 
all - I know we've tried in the past (albeit with the rest of the suite 
installed) and never succeeded.

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, June 29, 2009 2:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Not sure what you have but exporting all our workflow for custom helpdesk, 
surveys, contract maintenance, bug tracking, modeling service requests, 
Telecommunication billing, etc takes only a few minutes.

Maybe we need to step back.  Do you know you have workflow that has the server 
name embedded in it?  Or are you just concerned that you have?
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Mon Jun 29 16:41:00 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Exporting all the workflow would be way too time consuming.  I'm thinking 
(hoping) there must be an easier way to find out.

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, June 29, 2009 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Lyle,

Export all the workflow.  Make sure when you export, the checkbox for export as 
server independent is checked.  This should remove workflow that is linked to 
the server.

It's not guaranteed as there could be some custom workflow that may some how 
reference the server.  As Raj noted you can open the def file with notepad, 
wordpad, notepad++, etc and search for instances of the server name.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Mon Jun 29 16:24:18 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

What's an easy way to locate workflow that has specific server references in it?

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ken Pritchard
Sent: Saturday, June 27, 2009 7:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

I just did something similar with HP-UX (Remedy V6.3).  In my case, I hooked
a new server into a servergroup (db was the same).

Needed to change two items in the ar.conf file (IP addr and SERVERNAME
entries), adjust the armonitor.conf file to reflect new servername and
remove all licenses that were brought over from the prior server.  Needed to
have the /remedy and /etc/arsystem dir structures restored.  Had to make
sure the database name was in the tnsnames.ora file on the new server.

We also had the source server hooked in a cluster (so the arsystem file in
/remedy/svrname/bin also needed a modification since there was a
servername embedded in that file.  

Once I did the above, the server came up in evaluation mode and I was able
to apply the new licenses.

One of the important things to look at is that the workflow in your ARS
system needs to be server independent.  If there are references to specific
servers in your workflow, you'll need to clean the workflow to make it
server independent.

- pritch

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Saturday, June 27, 2009 2:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what
is BMC recommendation?

What OS are you dealing with?

Axton Grams

On Fri, Jun 26, 2009 at 11:36 AM, Rajravi6...@gmail.com wrote:
 Hello All,

 I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
 001 on a test system.
 Now, next task is to build the production system, so my

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Shellman, David]

Lee,

The 4.x versions and 5.x versions were a bugger with retaining server and IP 
address information. There were scripts that could be run against def files to 
clean up remainder of server info that remained in the files. Menus were the 
worst offenders.

I don't remember any issues with exporting as server independent with 6.x nor 
have I seen any with 7.0.1.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)


From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Mon Jun 29 18:27:19 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?


Server Name  AND IP address.

Just as a precaution, I'd suggest that when you look for server references that 
you include searches for IP addresses.  We moved a 5.x server from one segment 
to another.  We kept the server name the same but the IP address changed.  We 
found hundreds of IP references imbedded in the code that prevented the server 
from coming up.   There is a knowledge base instruction on a fix this in MSSQL 
DB's. BMC Support folks sent us the instructions.  I don't know if the same is 
true for other systems since our 7.0 install was a clean install with limited 
data migration and no custom code.

Folks probably know to equate the server name and IP address, but it caught us 
a little off guard at the time.

Lee Marsh


*
Lee Marsh
Remedy Administrator
BAE Systems Office Automation Systems Team
Antitrust Division, U.S. Department of Justice
Phone:  202-305-9725
Cell:  202-528-1749
Email: lee.ma...@usdoj.gov mailto:lee.ma...@usdoj.gov
*




-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]
Sent: Monday, June 29, 2009 6:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ?
what is BMC recommendation?


I would like to verify if I do or don't.  In looking at diffs between our 
environments in Migrator, I've seen system-maintained code that _appeared_ to 
have specific server references in it, if you can trust Migrator here.  They 
were usually in the Approval module, I think, but there may have been others.  
We also have a fair amount of custom code that has been maintained by various 
people over time, and I would like to make sure that we don't have things that 
need to be fixed there (I have found a few cases as I've worked on parts of the 
system, and I'd like to find out if there are more).

We've got half of the ITSM suite, so I'm not too keen on trying to export it 
all - I know we've tried in the past (albeit with the rest of the suite 
installed) and never succeeded.

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, June 29, 2009 2:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Not sure what you have but exporting all our workflow for custom helpdesk, 
surveys, contract maintenance, bug tracking, modeling service requests, 
Telecommunication billing, etc takes only a few minutes.

Maybe we need to step back.  Do you know you have workflow that has the server 
name embedded in it?  Or are you just concerned that you have?
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Mon Jun 29 16:41:00 2009
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Exporting all the workflow would be way too time consuming.  I'm thinking 
(hoping) there must be an easier way to find out.

Thanks,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, June 29, 2009 2:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

Lyle,

Export all the workflow.  Make sure when you export, the checkbox for export as 
server independent is checked.  This should remove workflow that is linked to 
the server.

It's not guaranteed as there could be some custom workflow that may some how 
reference the server.  As Raj noted you can open the def file with notepad, 
wordpad, notepad++, etc and search for instances of the server name.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

- Original Message -
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Axton]

I believe this can still be an issue even in later versions depending on how
the server is configured.  Say the hostname of the arserver host is remedy1,
it has ip address 10.1.1.1 and the following dns aliases:
remedy
remedy.company.com
ars
ars.company.com

Let's say the Server-Name parameter in ar.conf has a value of remedy1.

If you connect using the admin tool to the arserver with a hostname of
remedy, that name will be embedded in the workflow unless you have
configured the proper IP-Name parameters in ar.conf.  The valid IP-Name
parameters would be any hostname with which arserver can be accessed, so you
would want the following lines in ar.conf:

IP-Name: remedy
IP-Name: remedy.company.com
IP-Name: ars
IP-Name: ars.company.com

This problem is more common with arsystem configurations where multiple
arservers are in use.  Take the following example:

hostname for arserver1: remedy01 (10.0.0.1)
hostname for arserver2: remedy02 (10.0.0.2)
hostname for arserver3: remedy03 (10.0.0.3)

hostname for load balancer: remedy (10.1.0.1)
Aliases/other names for load balancer: arsystem, arsystem.company.com
Aliases/other names for remedy01: arsvr01, arsvr01.company.com,
remedy01.company.com
Aliases/other names for remedy02: arsvr02, arsvr02.company.com,
remedy02.company.com
Aliases/other names for remedy03: arsvr03, arsvr03.company.com,
remedy03.company.com

You could now potentially access each arserver using several names
(strings).  The ar.conf (IP-Name parameters) needs to be different on each
arserver.

The IP-Name parameter seems to be used to parse the workflow when committing
workflow to the db; it is used to strip server name references and replace
them with the desired @ symbol (global local server reference).  If no match
is found to Server-Name or IP-Name, the workflow will think the reference is
to and external ARServer and store the actual name of the server in the
workflow when written to the db.

Axton Grams

These are my opinions and observations.

On Mon, Jun 29, 2009 at 5:51 PM, Shellman, David
dave.shell...@tycoelectronics.com wrote:
 Lee,

 The 4.x versions and 5.x versions were a bugger with retaining server and
IP
 address information. There were scripts that could be run against def
files
 to clean up remainder of server info that remained in the files. Menus
were
 the worst offenders.

 I don't remember any issues with exporting as server independent with 6.x
 nor have I seen any with 7.0.1.
 Dave
 -
 dave.shell...@tycoelectronics.com
 (Wireless)

 
 From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
 To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
 Sent: Mon Jun 29 18:27:19 2009
 Subject: Re: Test System to Production System, Would Ghost Image work ?
what
 is BMC recommendation?

 Server Name  AND IP address.

 Just as a precaution, I'd suggest that when you look for server references
 that you include searches for IP addresses.  We moved a 5.x server from
one
 segment to another.  We kept the server name the same but the IP address
 changed.  We found hundreds of IP references imbedded in the code that
 prevented the server from coming up.   There is a knowledge base
instruction
 on a fix this in MSSQL DB's. BMC Support folks sent us the instructions.
I
 don't know if the same is true for other systems since our 7.0 install was
a
 clean install with limited data migration and no custom code.

 Folks probably know to equate the server name and IP address, but it
caught
 us a little off guard at the time.

 Lee Marsh


 *
 Lee Marsh
 Remedy Administrator
 BAE Systems Office Automation Systems Team
 Antitrust Division, U.S. Department of Justice
 Phone:  202-305-9725
 Cell:  202-528-1749
 Email: lee.ma...@usdoj.gov mailto:lee.ma...@usdoj.gov
 *




 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arsl...@arslist.org]
 Sent: Monday, June 29, 2009 6:10 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Test System to Production System, Would Ghost Image work ?
 what is BMC recommendation?


 I would like to verify if I do or don't.  In looking at diffs between our
 environments in Migrator, I've seen system-maintained code that _appeared_
 to have specific server references in it, if you can trust Migrator here.
 They were usually in the Approval module, I think, but there may have been
 others.  We also have a fair amount of custom code that has been
maintained
 by various people over time, and I would like to make sure that we don't
 have things that need to be fixed there (I have found a few cases as I've
 worked on parts of the system, and I'd like to find out if there are
more).

 We've got half of the ITSM suite, so I'm not too keen on trying to export
it
 all - I know we've tried in the past (albeit with the rest of the suite
 installed

Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Axton]

Just my opinion, but I would say use a different operating system.
Since I started working with Unix/Linux, I just don't see the MS
'server' series of operating systems as server grade; my list of
reasons is a mile long.  Again, just my opinion.

Axton Grams

On Sat, Jun 27, 2009 at 5:02 PM, Ravi Kiranravi6...@gmail.com wrote:
 **
 Thanks Axton.

 I was trying to save some time by doing ghost imaging but i think it is not
 worth it , as i may get other issues, which i don't want to want time on
 resolving them.

 Thanks again for your reply.

 On Sat, Jun 27, 2009 at 3:55 PM, Axton axton.gr...@gmail.com wrote:

 You can copy the file system on Unix/Linux and update the
 configuration files; it's not so simple on Windows.  You have to deal
 with the registry...  Not something I am really keen on learning.  I
 would imagine that a ghost image should suffice as long as you can
 deal with all the other registry updates (domain membership, server
 information, hostname, etc.).

 Axton Grams

 On Sat, Jun 27, 2009 at 3:26 PM, Ravi Kiranravi6...@gmail.com wrote:
  ** Windows Server 2003 R2 Enterprise Edition.
 
  On Sat, Jun 27, 2009 at 12:02 AM, Axton axton.gr...@gmail.com wrote:
 
  What OS are you dealing with?
 
  Axton Grams
 
  On Fri, Jun 26, 2009 at 11:36 AM, Rajravi6...@gmail.com wrote:
   Hello All,
  
   I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
   001 on a test system.
   Now, next task is to build the production system, so my question is,
   will taking the ghost image of test system and putting it on
   production system will work ? or do i have to start fresh
   installations of ARS and ITSM again on production system ?
  
   What is ideal approach ? What does BMC recommend ? Please advice.
  
   Regards,
   Raj
   rki...@spike.dor.state.co.us
  
  
  
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  Ravi Kiran
  Ph:- (916) 801-2646
 
 
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  Are_


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 Ph:- (916) 801-2646


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Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Axton]

What OS are you dealing with?

Axton Grams

On Fri, Jun 26, 2009 at 11:36 AM, Rajravi6...@gmail.com wrote:
 Hello All,

 I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
 001 on a test system.
 Now, next task is to build the production system, so my question is,
 will taking the ghost image of test system and putting it on
 production system will work ? or do i have to start fresh
 installations of ARS and ITSM again on production system ?

 What is ideal approach ? What does BMC recommend ? Please advice.

 Regards,
 Raj
 rki...@spike.dor.state.co.us

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Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Ken Pritchard]

I just did something similar with HP-UX (Remedy V6.3).  In my case, I hooked
a new server into a servergroup (db was the same).

Needed to change two items in the ar.conf file (IP addr and SERVERNAME
entries), adjust the armonitor.conf file to reflect new servername and
remove all licenses that were brought over from the prior server.  Needed to
have the /remedy and /etc/arsystem dir structures restored.  Had to make
sure the database name was in the tnsnames.ora file on the new server.

We also had the source server hooked in a cluster (so the arsystem file in
/remedy/svrname/bin also needed a modification since there was a
servername embedded in that file.  

Once I did the above, the server came up in evaluation mode and I was able
to apply the new licenses.

One of the important things to look at is that the workflow in your ARS
system needs to be server independent.  If there are references to specific
servers in your workflow, you'll need to clean the workflow to make it
server independent.

- pritch

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Saturday, June 27, 2009 2:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what
is BMC recommendation?

What OS are you dealing with?

Axton Grams

On Fri, Jun 26, 2009 at 11:36 AM, Rajravi6...@gmail.com wrote:
 Hello All,

 I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
 001 on a test system.
 Now, next task is to build the production system, so my question is,
 will taking the ghost image of test system and putting it on
 production system will work ? or do i have to start fresh
 installations of ARS and ITSM again on production system ?

 What is ideal approach ? What does BMC recommend ? Please advice.

 Regards,
 Raj
 rki...@spike.dor.state.co.us



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Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Kiran, Ravi]

Windows Server 2003 R2 Enterprise Edition. 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Axton
Sent: Saturday, June 27, 2009 12:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Test System to Production System, Would Ghost Image work ? what is 
BMC recommendation?

What OS are you dealing with?

Axton Grams

On Fri, Jun 26, 2009 at 11:36 AM, Rajravi6...@gmail.com wrote:
 Hello All,

 I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
 001 on a test system.
 Now, next task is to build the production system, so my question is, 
 will taking the ghost image of test system and putting it on 
 production system will work ? or do i have to start fresh 
 installations of ARS and ITSM again on production system ?

 What is ideal approach ? What does BMC recommend ? Please advice.

 Regards,
 Raj
 rki...@spike.dor.state.co.us

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Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Ravi Kiran]

Windows Server 2003 R2 Enterprise Edition.

On Sat, Jun 27, 2009 at 12:02 AM, Axton axton.gr...@gmail.com wrote:

 What OS are you dealing with?

 Axton Grams

 On Fri, Jun 26, 2009 at 11:36 AM, Rajravi6...@gmail.com wrote:
  Hello All,
 
  I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
  001 on a test system.
  Now, next task is to build the production system, so my question is,
  will taking the ghost image of test system and putting it on
  production system will work ? or do i have to start fresh
  installations of ARS and ITSM again on production system ?
 
  What is ideal approach ? What does BMC recommend ? Please advice.
 
  Regards,
  Raj
  rki...@spike.dor.state.co.us
 
 
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-- 
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Ravi Kiran
Ph:- (916) 801-2646

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Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Axton]

You can copy the file system on Unix/Linux and update the
configuration files; it's not so simple on Windows.  You have to deal
with the registry...  Not something I am really keen on learning.  I
would imagine that a ghost image should suffice as long as you can
deal with all the other registry updates (domain membership, server
information, hostname, etc.).

Axton Grams

On Sat, Jun 27, 2009 at 3:26 PM, Ravi Kiranravi6...@gmail.com wrote:
 ** Windows Server 2003 R2 Enterprise Edition.

 On Sat, Jun 27, 2009 at 12:02 AM, Axton axton.gr...@gmail.com wrote:

 What OS are you dealing with?

 Axton Grams

 On Fri, Jun 26, 2009 at 11:36 AM, Rajravi6...@gmail.com wrote:
  Hello All,
 
  I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
  001 on a test system.
  Now, next task is to build the production system, so my question is,
  will taking the ghost image of test system and putting it on
  production system will work ? or do i have to start fresh
  installations of ARS and ITSM again on production system ?
 
  What is ideal approach ? What does BMC recommend ? Please advice.
 
  Regards,
  Raj
  rki...@spike.dor.state.co.us
 
 
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 --
 Regards,
 Ravi Kiran
 Ph:- (916) 801-2646


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Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?

[Ravi Kiran]

Thanks Axton.

I was trying to save some time by doing ghost imaging but i think it is not
worth it , as i may get other issues, which i don't want to want time on
resolving them.

Thanks again for your reply.

On Sat, Jun 27, 2009 at 3:55 PM, Axton axton.gr...@gmail.com wrote:

 You can copy the file system on Unix/Linux and update the
 configuration files; it's not so simple on Windows.  You have to deal
 with the registry...  Not something I am really keen on learning.  I
 would imagine that a ghost image should suffice as long as you can
 deal with all the other registry updates (domain membership, server
 information, hostname, etc.).

 Axton Grams

 On Sat, Jun 27, 2009 at 3:26 PM, Ravi Kiranravi6...@gmail.com wrote:
  ** Windows Server 2003 R2 Enterprise Edition.
  
  On Sat, Jun 27, 2009 at 12:02 AM, Axton axton.gr...@gmail.com wrote:
 
  What OS are you dealing with?
 
  Axton Grams
 
  On Fri, Jun 26, 2009 at 11:36 AM, Rajravi6...@gmail.com wrote:
   Hello All,
  
   I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch
   001 on a test system.
   Now, next task is to build the production system, so my question is,
   will taking the ghost image of test system and putting it on
   production system will work ? or do i have to start fresh
   installations of ARS and ITSM again on production system ?
  
   What is ideal approach ? What does BMC recommend ? Please advice.
  
   Regards,
   Raj
   rki...@spike.dor.state.co.us
  
  
  
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  Ph:- (916) 801-2646
 
 
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Re: Test

[Gary Opela]

Test posting with NOMAIL




Gary Opela wrote:
 
 Just testing, haven't seen anything come through Nabble since 10:30am.
 


-

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
-- 
View this message in context: 
http://www.nabble.com/Test-tp16449073p16449564.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: Test Drive our Requester Console

[David Sanders]

Sorry - Corrected URLs:

 

http://www.buoyantsolutions.net/xtreme - for Requester Console

 

http://www.buoyantsolutions.net/xtreme/dashboard - for Dashboard Metrics

 

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

ARS List Award Winner 2005

Best 3rd party Remedy Application

 

See the
http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf ESS
Concepts Guide

 

tel +44 1494 468980

mobile +44 7710 377761

email [EMAIL PROTECTED]

 

web http://www.westoverconsulting.co.uk
http://www.westoverconsulting.co.uk/ 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
Sent: Thursday, January 24, 2008 11:09 AM
To: arslist@ARSLIST.ORG
Subject: ADV: Test Drive our Requester Console

 

Hi All

 

You are invited to experience our new style Requester Console that works
from a Mac or Windows PC.  Log in using the account details below to see the
real user experience.  View or Create requests, complete surveys or search
the knowledgebase for yourself.  

 

 http://www.BuoyantSolutions.net/Xtreme
http://www.BuoyantSolutions.net/Xtreme

 

Login: Mary McDonald

 

PW: us05gtst802unp

 

The application connects directly to our Remedy server, and is driven by
data from our normal Remedy. 

 

Log in to the Dashboard  with the same account and select the metrics report
to view from the selection fields at the top.

 

 http://www.BuoyantSolution.net/xtreme/Dashboard
http://www.BuoyantSolution.net/xtreme/Dashboard

 

Create a ticket in the Requester Console to request more information !!

 

Regards

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

ARS List Award Winner 2005

Best 3rd party Remedy Application

 

See the
http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf ESS
Concepts Guide

 

tel +44 1494 468980

mobile +44 7710 377761

email [EMAIL PROTECTED]

 

web http://www.westoverconsulting.co.uk
http://www.westoverconsulting.co.uk/ 

 

 

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Re: TEST - IGNORE

[Durrant, Michael M. - ITSD]

Pong



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joel Sender
Sent: Monday, December 24, 2007 12:03 AM
To: arslist@ARSLIST.ORG
Subject: TEST - IGNORE


** ** 

Ping ARSlist

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___

The information contained in this email may be privileged, confidential or 
otherwise protected from disclosure.  All persons are advised that they may 
face penalties under state and federal law for sharing this information with 
unauthorized individuals.  If you received this email in error, please reply to 
the sender that you have received this information in error.  Also, please 
delete this email after replying to the sender.

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Re: Test email sent at 8:57AM Central Time

[LJ LongWing (Head)]

Received at 7:58 AM Mountain Time :)

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA
Sent: Tuesday, December 04, 2007 7:58 AM
To: arslist@ARSLIST.ORG
Subject: Test email sent at 8:57AM Central Time


** 

 

 

Thanks,


Gary Opela, Jr

Sr. Remedy Developer

Leader Communications, Inc.

 

 

__20060125___This posting was submitted with HTML in
it___ 

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Re: Test

[Shellman, David]

Test exists.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Wednesday, September 12, 2007 9:53 PM
To: arslist@ARSLIST.ORG
Subject: Test


** 

Just testing the list.

 

Scott Parrish

IT Prophets, LLC

(770) 653-5203

http://www.itprophets.com

 

__20060125___This posting was submitted with HTML in
it___ 

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Re: TEST: System Test

[Troy Sasso]

You know, the system.  :)



Kidding Frederick.


--- arslist [EMAIL PROTECTED] wrote:

 System test of what?
 
 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:[EMAIL PROTECTED] On Behalf Of Grooms,
 Frederick W
 Sent: July 21, 2007 10:23 PM
 To: arslist@ARSLIST.ORG
 Subject: TEST: System Test
 
 Just a system test
 


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Looking for a deal? Find great prices on flights and hotels with Yahoo! 
FareChase.
http://farechase.yahoo.com/

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Re: Test Message

[Kaiser Norm E CIV USAF 96 CS/SCCE]

I got your message.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, July 02, 2007 9:29 AM
To: arslist@ARSLIST.ORG
Subject: Test Message

Been, quiet, checking the list.

Axton


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