Workflow

[Oracle4Me]

Hi All,
 
When the user select on the table field, I want the user to be able to  
select multiple Record ID's within the table, and merge these records together  
into a form.  Is this possible?
 
I know if the user selects 1 record, and then presses a button workflow  
will trigger.  The problem is I need the user to be able to select multiple  
records in the table and an action is triggered.  I hope this is  possible.
 
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Workflow

[Darshana Jivan [MTN Network Solutions]]

Hi,

Is it possible to read/search information from a CSV file and then
populate certain fields on a form with the data acquired from the
spreadsheet? If possible how can this be achieved? 

I have a spreadsheet that has all staff members that are on standby and
what I need to do is search for who is on standby and then send
notifications to them.

Regards,
Darshana Jivan
Application Developer

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Workflow

[Oracle4Me]

 
Hi,

 
I want to count the multiple values within 1 field that are separated by a  
semicolon ;
 

For example:
The Dept field contains -  IT Services; Accounting;  Facilities

I want to set another field with the value of 3.
 
I am not sure what command I can use to count the  semicolons.

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Workflow

[Koyb P. Liabt]

Hi,
 
It's been a while since I've done this so memory escapes me.   I  want to 
enter a "task number" in a field on a display only form, and pull  up the 
specific task from Form A  and put this on List Table B on the  display form.  
I have a set fields action to search the task Table A,  however I cannot 
seem to get the qualification right to show the tak  details in Table B of the 
display form.   
 
My qualification .  (Display form) task # = task # (Form A)

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Workflow

[Darshana Jivan [MTN Network Solutions]]

Hi,

 

Is it possible to populate a field as you typing in another
fieldlike real time information and not populating it after losing
focus or something...

What I am trying to do is while you tying into a text field it should
display how many characters are left for you to type in another text
field like the example below. 

 

Any Ideas?

 

 

E.G

 

 

 Characters Left: 

 

 

Regards,

Darshana Jivan

MTN Network Solutions

 

Cell: 0832000451

Email: [EMAIL PROTECTED]

 

MTN Corporate 

39 Rivonia Road

No1 Commerce Square 3rd Floor

Sandhurst 

Johannesburg

2196

P.O. Box 3070; Randburg; 2125; South Africa. 

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liability in respect of any illegal content. No employee or agent of MTN
NS is authorised to conclude a binding agreement on behalf of MTN NS by
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workflow manual

[Jorge Polo]

Hello everyone,

 

I am new developing applications and I can't find any documentation on
how to loop thru a table until EOF. I am trying to  update a specific
record on The CTM:People table when an escalation submits a record into
a stage form with the value of the field I need to update in my
CTM:People table (Target) . I need to loop thru the stage form and
update each corresponding record in the CTM:people form...

 

Thank you in advance to anyone willing to help.  


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Workflow problem

[Shafqat Ayaz]

Hi All

I am noticing an error message in the arerror.log file. The message is as 
follows.
 
The value(s) for this entry violate a unique index that has been defined for 
this form: NTE:SYS-Group NT Control entry NTG00063532 fields: 100205 
179 (ARERR 382)
 
Ok I understand what the entry means, what I cannot find is, what is causing 
this to happen. Obviously some workflow/process is trying to create entries in 
this form. But what process or workflow? does anyone have any idea?
 
ITSM 7
ARS 7
 
Many thanks
 
shafqat
 
 




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Re: Workflow

[Nicky Madjarov]

See Active Link Guides - walking tables.

Regards,

Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
  - Original Message - 
  From: oracle...@aol.com 
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Sent: Tuesday, May 26, 2009 5:57 PM
  Subject: Workflow


  ** 
  Hi All,

  When the user select on the table field, I want the user to be able to select 
multiple Record ID's within the table, and merge these records together into a 
form.  Is this possible?

  I know if the user selects 1 record, and then presses a button workflow will 
trigger.  The problem is I need the user to be able to select multiple records 
in the table and an action is triggered.  I hope this is possible.



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Re: Workflow

[Grooms, Frederick W]

Yes Multiple selection of tables is allowed (This is controlled by the Field 
Properties -> Advanced Display -> Single Selection Allowed and User Selection 
Allowed checkboxes).  You can then trigger the action with a button on the form 
or the Return Table or Level Double Click action.  You will have to write your 
own workflow to collect the list of selected rows (I have done this with a 
Guide that does a Table Loop on Selected Rows Only)

Fred

--Original Message--
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com
Sent: Tuesday, May 26, 2009 4:58 PM
To: arslist@ARSLIST.ORG
Subject: Workflow

Hi All,
 
When the user select on the table field, I want the user to be able to select 
multiple Record ID's within the table, and merge these records together into a 
form.  Is this possible?
 
I know if the user selects 1 record, and then presses a button workflow will 
trigger.  The problem is I need the user to be able to select multiple records 
in the table and an action is triggered.  I hope this is possible.
 
 

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Re: Workflow

[Joe DeSouza]

Hello Oracle4Me..

If you mean on the immediate selection of multiple records for the ARS to know 
that multiple records have been selected, no ARS has no way of knowing that. 
You have to create another action like a button which needs to be presssed to 
process the multiple records that have been selected.

The most you could do use use interval which may be a bad idea cause if the 
user changes the selection while the system is processing stuff, you might get 
unexpected results..

Cheers

Joe





From: "oracle...@aol.com" 
To: arslist@ARSLIST.ORG
Sent: Tuesday, May 26, 2009 5:57:36 PM
Subject: Workflow

** Hi All,

When the user select on the table field, I want the user to be able to select 
multiple Record ID's within the table, and merge these records together into a 
form.  Is this possible?

I know if the user selects 1 record, and then presses a button workflow will 
trigger.  The problem is I need the user to be able to select multiple records 
in the table and an action is triggered.  I hope this is possible.




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Workflow newbie

[Larry Barnes]

Good morning,
 
I have created 2 Filters that run against any non-Standard Change
Request.  
  
  The first filters executes on "Modify" and the Run If statement is:  (
'Change Request Status' > "Planning In Progress") AND ('Change Type' !=
"Standard Change")

  If true it reads a filed from another from, "CHG:Associations" with a
Set Fields If statement:
  ( 'Request ID02' = $Infrastructure Change ID$) AND ( 'Request
Type01' = "Configuration Item")

 A temp filed called: z1D CI_RelationshipCheck is set to the value
found in the $Request ID02$ field.
 
 
The second filter runs after the first (execution order is 1 higher) and
also Executes on "Modify"
  The Run if statement is: 
  ( 'z1D CI_RelationshipCheck' =  $NULL$ ) AND ( 'Change Request
Status' > "Planning In Progress") and ('Change Type' != "Standard
Change")
 
All seems to work well,  if a CI has not been related to the ticket then
an error message pops up on the screen.
 
What I'm trying to do, and can't figure out is,
* Once the ticket is modified the Change Request Status Field
gets changed from
  "Planning In Progress" to "Scheduled for Review"
* If there is no related CI then I want this field changed back
to "Planning In Progress".
* The user is required to select the "Next Stage" option in the
Progress Flow bar in
  order to have the status changed back.
 (This is what I'm trying to avoid having the user do)
  
Can this be done with in the second filter?  This is where I'm stuck, I
would like to make this a better process than selecting the Next Stage
option twice to reset this field value. 
 

I come form the old days of programming and having requiring the user to
select the Next Stage option twice to reset the Status filed seems like
poor programming.

Thanks for your time in looking at my dilemma,

Larry B.

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Merge Workflow

[Kemes, Lisa]

I have a Filter that sets a field on Submit.  I have another Filter that sets 
the same field (with slightly different data) on Modify.  I made the mistake of 
adding Merge to my Submit Filter, thinking (foolishly) that it would only do 
what I needed it to do if the Merge was a "submit" or new record.  Well it did 
what I wanted the Submit Filter to do even though my Merge was updating records.

I know how to fix this (make a separate Merge Filter) but does this happen to 
anyone else?  A Merge is a Merge I guess whether you are creating a new record 
or updating

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com




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Workflow problem

[Patrick St-Pierre]

Hi, i have to send a email every 15 minutes, that email contains a summary 
of the ticket and a link (to the mide tier) of the ticket, but in this 
email i cna have 4-7 or 20 ticket = 20 link 

I don't know how to do that ...

i try with a filter guide that loops on a table that contains the ticket 
info .. but after where i stock information to get all in the same email ?

like that


Ticket is open problem network http://server/midtier/shared/serverHD033
Ticket open printer failed http://server/midtier/shared/serverHD02525
Ticket open server down http://server/midtier/shared/serverHD77878

all in the same email

thanks

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Workflow related

[Mani]

Hello All,

I was trying to get the role infomation from outside database(our Remedy 
working with db_link). I got
the roles creating a SQLMENU.

my problem is:

We have a unified ticketing system that works for different types of 
tickets authenticating login name and check 
role from outside database.

My roles like: A and B

User may have one role or multiple roles, when user clicks on the ticket 
it has to makesure that is right ticket
based on user role(s).

If user has single role, it is working good.
if user have multiple roles, i getting stuck here. 

when i create a AL, it is working only using first role which is in the 
list.

Can anyone explain me how it works if user has multiple roles.

Appreciate your help

Thanks
Mani 

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Workflow Related

[Mani]

Hello All,

 I was trying to get the role infomation from outside database(our 
Remedy working with db_link). I got
the roles creating a SQLMENU.

my problem is:

We have a unified ticketing system that works for different types of 
tickets authenticating login name and check 
role from outside database.

My roles like:  A and 
 B

User may have one role or multiple roles, when user clicks on the ticket 
it has to makesure that is right ticket
based on user role(s).

If user has single role, it is working good.
if user have multiple roles, i getting stuck here. 

when i create a AL, it is working only using first role which is in the 
list.

Can anyone explain me how it works if user has multiple roles.

Appreciate your help

Thanks
Mani

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Re: Workflow

[CONDREA, Daniel]

Hi Darshana,
 
Use COM interface "AR System .NET and COM API".
 
AR System .NET and COM API can be downloade from Community Downloads
<http://liberty.remedy.com/arsys/servlet/ViewFormServlet?mode=Query&form
=DevDownloads Start&view=web&server=action1&username=ARWeb User&pwd=>
under Utilities > API
 
Regards,
Daniel



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network
Solutions]
Sent: Monday, March 19, 2007 11:09 AM
To: arslist@ARSLIST.ORG
Subject: Workflow


** 

Hi,

Is it possible to read/search information from a CSV file and then
populate certain fields on a form with the data acquired from the
spreadsheet? If possible how can this be achieved? 

I have a spreadsheet that has all staff members that are on standby and
what I need to do is search for who is on standby and then send
notifications to them.

Regards,

Darshana Jivan

Application Developer

__20060125___This posting was submitted with HTML in
it___

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Re: Workflow

[Joe Martin D'Souza]

Unless I have not understood what you want right, I think this is fairly 
simple..

If there is no semi colon after the last value, count the number of semi colons 
in the string, by running a loop on the string while looking for the semicolon 
using something like strstr() and then add 1 to get the number of values 
separated by semicolons...

If there are some strings that end with a semi colon, then add some sub logic 
to see what the final character in the string is...

Cheers

Joe

From: oracle...@aol.com 
Sent: Friday, June 03, 2011 1:42 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Workflow

** 
Hi,

I want to count the multiple values within 1 field that are separated by a 
semicolon ;

For example:
The Dept field contains -  IT Services; Accounting; Facilities
I want to set another field with the value of 3.

I am not sure what command I can use to count the semicolons.

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Re: Workflow

[Thad Esser]

If you were to replace the semicolon's with Null values, then the difference
in length between the two strings would give you a count.

zLen = LENGTH($Dept$)
zTmp = REPLACE($Dept$,";","")
zInt = LENGTH(zTmp)

valueCount = (zLen - zInt) + 1  (assumes pre-check for non-null)

Of course, you could combine all that into one action.  Depending on your
rules for semi-colon placement you may need to change the "+1" part.

Thad

On Fri, Jun 3, 2011 at 10:42 AM,  wrote:

> **
>  Hi,
>
> I want to count the multiple values within 1 field that are separated by a
> semicolon ;
>
>  For example:
> The Dept field contains -  IT Services; Accounting; Facilities
>  I want to set another field with the value of 3.
>
> I am not sure what command I can use to count the semicolons.
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Workflow

[Joe Martin D'Souza]

This would however fail if the last value of the string is inconsistent.. 
meaning if some strings have a semi colon in the last value and some do not..

You would need to append logic to see what the last value of that string is and 
then continue with using what you described.. which by the way is cleaner and 
should be faster on significantly long strings, than running a loop as I 
earlier suggested.. I like the approach..

Again also if there are some strings that happen to have something like 
value1;;value2;value3...

with 2 or more semicolons separating two values then you would need to do a 
replace to replace 2 or more consecutive semi colons with a single one..

Cheers

Joe

From: Thad Esser 
Sent: Friday, June 03, 2011 2:01 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Workflow

** 
If you were to replace the semicolon's with Null values, then the difference in 
length between the two strings would give you a count.

zLen = LENGTH($Dept$)
zTmp = REPLACE($Dept$,";","")
zInt = LENGTH(zTmp)
  
valueCount = (zLen - zInt) + 1  (assumes pre-check for non-null)

Of course, you could combine all that into one action.  Depending on your rules 
for semi-colon placement you may need to change the "+1" part.

Thad


On Fri, Jun 3, 2011 at 10:42 AM,  wrote:

  ** 
  Hi,

  I want to count the multiple values within 1 field that are separated by a 
semicolon ;

  For example:
  The Dept field contains -  IT Services; Accounting; Facilities
  I want to set another field with the value of 3.

  I am not sure what command I can use to count the semicolons.
  _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Workflow

[Oracle4Me]

I put the semicolon in the wrong spot.
It is actually
IT Services; Accounting; Facilities;
 
(the semicolon is on the end)
 
 
 
In a message dated 6/3/2011 2:00:04 P.M. Eastern Daylight Time,  
jdso...@shyle.net writes:

**  
 
 

Unless I have not understood what you want right, I think this is fairly  
simple..
 
If there is no semi colon after the last value, count the number of semi  
colons in the string, by running a loop on the string while looking for the  
semicolon using something like strstr() and then add 1 to get the number of  
values separated by semicolons...
 
If there are some strings that end with a semi colon, then add some sub  
logic to see what the final character in the string is...
 
Cheers
 
Joe
 
 

 
From: _Oracle4Me@AOL.COM_ (mailto:oracle...@aol.com)  
Sent: Friday, June 03, 2011 1:42 PM
Newsgroups: public.remedy.arsystem.general
To: _arslist@ARSLIST.ORG_ (mailto:arslist@ARSLIST.ORG)  
Subject: Workflow


 

**
 
Hi,

 
I want to count the multiple values within 1 field that are separated by  a 
semicolon ;
 

For example:
The Dept field contains -  IT Services; Accounting;  Facilities

I want to set another field with the value of 3.
 
I am not sure what command I can use to count the  semicolons.




_attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: Workflow

[Joe Martin D'Souza]

Then its even more simpler if every string is terminated with a semicolon.. 
it’s the number of semicolons in the string.. You’ll just have to make sure 
there none of the strings have consecutive semicolons with no value in between 
them..

Clean the logic that inserts the semicolons while adding or removing values 
from the string to ensure no consecutive semi colons in case you find some 
instead of having logic to consider that while counting the number of values..

Joe

From: oracle...@aol.com 
Sent: Friday, June 03, 2011 2:10 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Workflow

** 

I put the semicolon in the wrong spot.
It is actually
IT Services; Accounting; Facilities;

(the semicolon is on the end)


In a message dated 6/3/2011 2:00:04 P.M. Eastern Daylight Time, 
jdso...@shyle.net writes:
  ** 

  Unless I have not understood what you want right, I think this is fairly 
simple..

  If there is no semi colon after the last value, count the number of semi 
colons in the string, by running a loop on the string while looking for the 
semicolon using something like strstr() and then add 1 to get the number of 
values separated by semicolons...

  If there are some strings that end with a semi colon, then add some sub logic 
to see what the final character in the string is...

  Cheers

  Joe

  From: oracle...@aol.com 
  Sent: Friday, June 03, 2011 1:42 PM
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Subject: Workflow

  ** 
  Hi,

  I want to count the multiple values within 1 field that are separated by a 
semicolon ;

  For example:
  The Dept field contains -  IT Services; Accounting; Facilities
  I want to set another field with the value of 3.

  I am not sure what command I can use to count the semicolons.
  _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Workflow

[Oracle4Me]

None of the strings have consecutive semicolons with no value in between  
them.
The workflow is setup that when a user selects a menu value, workflow  
inserts the menu value + a semicolon after each entry.
 
I apologize - but I am totally lost.  How would I count the semicolons  in 
the field so that I know how many entries I have?
 
In this case if the field has:  IT Services; Accounting;  Facilities;
I want to be able to set zTmp field = 3.
 
 
 
 
In a message dated 6/3/2011 2:15:39 P.M. Eastern Daylight Time,  
jdso...@shyle.net writes:

**  
 
 

Then its even more simpler if every string is terminated with a  
semicolon.. it’s the number of semicolons in the string.. You’ll just have to  
make 
sure there none of the strings have consecutive semicolons with no value  in 
between them..
 
Clean the logic that inserts the semicolons while adding or removing  
values from the string to ensure no consecutive semi colons in case you find  
some instead of having logic to consider that while counting the number of  
values..
 
Joe
 
 

 
From: _Oracle4Me@AOL.COM_ (mailto:oracle...@aol.com)  
Sent: Friday, June 03, 2011 2:10 PM
Newsgroups: public.remedy.arsystem.general
To: _arslist@ARSLIST.ORG_ (mailto:arslist@ARSLIST.ORG)  
Subject: Re: Workflow


 

**

I put the semicolon in the wrong spot.
It is actually
IT Services; Accounting; Facilities;
 
(the semicolon is on the end)
 
 
 
In a message dated 6/3/2011 2:00:04 P.M. Eastern Daylight Time,  
jdso...@shyle.net writes:

**  
 
 

Unless I have not understood what you want right, I think this is  fairly 
simple..
 
If there is no semi colon after the last value, count the number of  semi 
colons in the string, by running a loop on the string while looking for  the 
semicolon using something like strstr() and then add 1 to get the number  of 
values separated by semicolons...
 
If there are some strings that end with a semi colon, then add some sub  
logic to see what the final character in the string is...
 
Cheers
 
Joe
 
 

 
From: _Oracle4Me@AOL.COM_ (mailto:oracle...@aol.com)  
Sent: Friday, June 03, 2011 1:42 PM
Newsgroups: public.remedy.arsystem.general
To: _arslist@ARSLIST.ORG_ (mailto:arslist@ARSLIST.ORG)  
Subject: Workflow


 

**
 
Hi,

 
I want to count the multiple values within 1 field that are separated  by a 
semicolon ;
 

For example:
The Dept field contains -  IT Services; Accounting;  Facilities

I want to set another field with the value of 3.
 
I am not sure what command I can use to count the  semicolons.




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Re: Workflow

[Joe Martin D'Souza]

Just as Thad suggested which is better than what I did earlier..

Calculate the string length first, then replace all semi colons with null, take 
the second string length, and then calculate the difference.. The difference is 
the number of values, and since you terminate the string with a semicolon, you 
do not need to add 1..

Cheers

Joe

From: oracle...@aol.com 
Sent: Friday, June 03, 2011 2:21 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Workflow

** 

None of the strings have consecutive semicolons with no value in between them.
The workflow is setup that when a user selects a menu value, workflow inserts 
the menu value + a semicolon after each entry.

I apologize - but I am totally lost.  How would I count the semicolons in the 
field so that I know how many entries I have?

In this case if the field has:  IT Services; Accounting; Facilities;
I want to be able to set zTmp field = 3.



In a message dated 6/3/2011 2:15:39 P.M. Eastern Daylight Time, 
jdso...@shyle.net writes:
  ** 

  Then its even more simpler if every string is terminated with a semicolon.. 
it’s the number of semicolons in the string.. You’ll just have to make sure 
there none of the strings have consecutive semicolons with no value in between 
them..

  Clean the logic that inserts the semicolons while adding or removing values 
from the string to ensure no consecutive semi colons in case you find some 
instead of having logic to consider that while counting the number of values..

  Joe

  From: oracle...@aol.com 
  Sent: Friday, June 03, 2011 2:10 PM
  Newsgroups: public.remedy.arsystem.general
  To: arslist@ARSLIST.ORG 
  Subject: Re: Workflow

  ** 

  I put the semicolon in the wrong spot.
  It is actually
  IT Services; Accounting; Facilities;

  (the semicolon is on the end)


  In a message dated 6/3/2011 2:00:04 P.M. Eastern Daylight Time, 
jdso...@shyle.net writes:
** 

Unless I have not understood what you want right, I think this is fairly 
simple..

If there is no semi colon after the last value, count the number of semi 
colons in the string, by running a loop on the string while looking for the 
semicolon using something like strstr() and then add 1 to get the number of 
values separated by semicolons...

If there are some strings that end with a semi colon, then add some sub 
logic to see what the final character in the string is...

Cheers

Joe

From: oracle...@aol.com 
Sent: Friday, June 03, 2011 1:42 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Workflow

** 
Hi,

I want to count the multiple values within 1 field that are separated by a 
semicolon ;

For example:
The Dept field contains -  IT Services; Accounting; Facilities
I want to set another field with the value of 3.

I am not sure what command I can use to count the semicolons.
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Re: Workflow

[Thad Esser]

The orginal poster has clarified his requirement in this regard, but if the
situation was that the ending semicolon varied, then this could be handled
by string functions as well:
 REPLACE(($Dept$ + ";"),";;",";")
Basically, always add a semicolon, then replace doubles with singles.  That
would also clean up any doubles that were in the middle.

Granted, there are lots of vairations to this, but it sounds like the format
of the field is well controlled anyway.

Thad
On Fri, Jun 3, 2011 at 11:07 AM, Joe Martin D'Souza wrote:

> **
>
> This would however fail if the last value of the string is inconsistent..
> meaning if some strings have a semi colon in the last value and some do
> not..
>
> You would need to append logic to see what the last value of that string is
> and then continue with using what you described.. which by the way is
> cleaner and should be faster on significantly long strings, than running a
> loop as I earlier suggested.. I like the approach..
>
> Again also if there are some strings that happen to have something like
> value1;;value2;value3...
>
> with 2 or more semicolons separating two values then you would need to do a
> replace to replace 2 or more consecutive semi colons with a single one..
>
> Cheers
>
> Joe
>
>  *From:* Thad Esser 
> *Sent:* Friday, June 03, 2011 2:01 PM
>  *Newsgroups:* public.remedy.arsystem.general
>  *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Workflow
>
> **
>  If you were to replace the semicolon's with Null values, then the
> difference in length between the two strings would give you a count.
>
> zLen = LENGTH($Dept$)
> zTmp = REPLACE($Dept$,";","")
> zInt = LENGTH(zTmp)
>
> valueCount = (zLen - zInt) + 1  (assumes pre-check for non-null)
>
> Of course, you could combine all that into one action.  Depending on your
> rules for semi-colon placement you may need to change the "+1" part.
>
> Thad
>
> On Fri, Jun 3, 2011 at 10:42 AM,  wrote:
>
>> **
>>  Hi,
>>
>> I want to count the multiple values within 1 field that are separated by a
>> semicolon ;
>>
>>  For example:
>> The Dept field contains -  IT Services; Accounting; Facilities
>>  I want to set another field with the value of 3.
>>
>> I am not sure what command I can use to count the semicolons.
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
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Re: Workflow

[Oracle4Me]

For some reason the zInt field is not calculating the value as 3.  I  get 
the value of 6 instead in the zInt field.
 
I selected IT Services; Accounting; Facilities;
 
For example the zTmp field displays: Services;[space]  
Accounting;[space]Facilities;
The $dept$ field values pass into zTmp and contains a space in between  
each dept so there are 2 spaces total.  
 
Isn't there a way to calculate that there are 2 spaces. 
I want to run an IF condition that states if the zInt field has 2 or  
spaces, then execute an action.
 
 
In a message dated 6/3/2011 2:03:53 P.M. Eastern Daylight Time,  
thad.es...@gmail.com writes:

zLen =  LENGTH($Dept$)

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Re: Workflow

[Joe Martin D'Souza]

That’s because you must be replacing not just the ; but the space near it too..

Joe

From: oracle...@aol.com 
Sent: Friday, June 03, 2011 4:47 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Workflow

** 
For some reason the zInt field is not calculating the value as 3.  I get the 
value of 6 instead in the zInt field.

I selected IT Services; Accounting; Facilities;

For example the zTmp field displays: Services;[space] 
Accounting;[space]Facilities;
The $dept$ field values pass into zTmp and contains a space in between each 
dept so there are 2 spaces total.  

Isn't there a way to calculate that there are 2 spaces. 
I want to run an IF condition that states if the zInt field has 2 or spaces, 
then execute an action.

In a message dated 6/3/2011 2:03:53 P.M. Eastern Daylight Time, 
thad.es...@gmail.com writes:
  zLen = LENGTH($Dept$)

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Re: Workflow

[Thad Esser]

Two potential issues.
1.  Is your database Unicode?  It'd probably be better to use LENGTHC()
instead of LENGTH()
2.  In your replace action:
   REPLACE($Dept$,  ";",  "")
 Make sure that there isn't a space between the double quotes in either
of the last two parameters.  It should just be ";" and then "" (no space).
If the above replace is done right, the zTmp field won't have any semicolons
in it.

Here's an annotated log snippet:

$Dept$ input is "IT Services; Accounting; Facilities;"
--
 Checking zzzTest:Count It (0)
 -> Passed qualification -- perform if actions
  0: Set Fields
 zTmp (536870920) = IT Services Accounting
Facilities   // set fields action:  REPLACE($Dept$,  ";",  "")
  1: Set Fields
 zInt (536870922) = 33   // set fields action:
LENGTHC($zTmp$)
 zLen (536870921) = 36 // set fields action:
LENGTHC($Dept$)
  2: Set Fields
 valueCount (536870923) = 3// set fields action:
$zLen$ - $zInt$
 /* Fri Jun 03 2011 14:02:10 */
--

Thad

On Fri, Jun 3, 2011 at 1:47 PM,  wrote:

> **
> For some reason the zInt field is not calculating the value as 3.  I get
> the value of 6 instead in the zInt field.
>
> I selected IT Services; Accounting; Facilities;
>
> For example the zTmp field displays: Services;[space]
> Accounting;[space]Facilities;
> The $dept$ field values pass into zTmp and contains a space in between each
> dept so there are 2 spaces total.
>
> Isn't there a way to calculate that there are 2 spaces.
> I want to run an IF condition that states if the zInt field has 2 or
> spaces, then execute an action.
>
>  In a message dated 6/3/2011 2:03:53 P.M. Eastern Daylight Time,
> thad.es...@gmail.com writes:
>
> zLen = LENGTH($Dept$)
>
>  _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
>

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Workflow ideas

[Morrison, David A.]

Good day.

Mostly custom site her using AR 7.1 on Windows server and SQL.  I have a 
request to track HelpDesk tickets involving particular PCs in assets that have 
gone off warranty.   I have flagged the pcs in the asset file and need a way to 
track and report on the helpdesk tickets which have the particular asset number 
in either the Short Description or the Details.  Just wondering if anyone would 
have an idea of the best way to handle this.  Thanks in advance for any 
suggestions.

David Morrison
East Tennessee State University

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Workflow Explorer

[Dave Headley]

Hi All,It's been a while since I was on the ARSList - jobs change and
focusses shift.  My latest move has brought me back into the Remedy world
and I'm looking at how other people explore their home grown and Remedy's
packaged application code.  The master AR Suite used to provide a good
set of documentation but I was wondering if anyone can tell me of new
code explorer software that is out at the moment. I'm using version 7 and
want to be able to search through the workflow to browse for dependencies
between workflow objects so that anything I add doesn't conflict with
other workflow.  Incident Management is a whole lot more complicated than
Help Desk used to be and I'm finding it difficult to follow all of the
links around the application so am looking to see if there are any helper
applications. Thanks in advance Dave Headley.

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Workflow Concern

[Kathy Morris]

Hi,

 

We tried to set a normalization rule for a class of CIs and it was not
working properly.

If we used a filter to set a field attribute in class BMC_OperatingSystem -
would the filter be more of a performance hit?

Not sure of how the workflow is queried/modified thru the normalization
rule.  Is it about the same performance hit as a filter?


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workflow query.

[Frex Popo]

Dear all,
 
I am having a "little" problem with the workflow which controls the stages of 
task execution. I have recently applied patch7,8,9 to ITSM7.0.3 suite. The 
paches created havoc in my ITSM application. I have managed with the help of 
Migrator, 
few data dictionary queries and a .def backups to fix most of the worfklow that 
has been broken, but I am having a problem with tasks created from the change 
infrastructure forms. Here is the scenario:
 
1. I create a change and a group of tasks from a change template.
2. I set the sequence of this change to 1.
3. I move the change to status Scheduled, the tasks attached to this change 
move to Pending.
4. I create a second change and a group of tasks from a change template.
5. I set the sequence of this change to 2.
6. I related the second change to the change created in 1 so that the second 
change depends on the first.
7. I move the second change to status Scheduled, the tasks attached to this 
change move to Pending.
 
The relationship that I set in 6 means that I CAN NOT move the tasks created in 
the second change to any status until the tasks of the first change have all 
been completed. But this is not the case. The application does not show any 
error. I am thinking this might have been affected by the patch.
So the question is which part of the execution does the worklfow mark the tasks 
of the second change as dependent of the first one. Enabling the workflow log 
shows me 
plenty of data when for example the tasks get created in the task form and task 
group form and when the first change gets related to the second in the 
CHG:Association form etc etc.. But nothing on when the workflow checks the 
dependency of the second group of tasks on the first.
 
Anyone has the same environment and can tell me what workflow (at least the one 
that should check the sequence of the tasks and their dependencies) should stop 
the user from changing the status of these tasks.
 
Many thanks in advance
frex




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Re: Workflow

[Rick cook]

You could possibly do it in a View field, using either some OLE or Java
function.  That would be my best guess.  I can't think of any native ARS way
to do it.
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network
Solutions]
Sent: Monday, November 27, 2006 4:59 AM
To: arslist@ARSLIST.ORG
Subject: Workflow


** 

Hi,

 

Is it possible to populate a field as you typing in another field..like real
time information and not populating it after losing focus or something.

What I am trying to do is while you tying into a text field it should
display how many characters are left for you to type in another text field
like the example below. 

 

Any Ideas?

 

 

E.G

 


 

 Characters Left: 

 

 

Regards,

Darshana Jivan

MTN Network Solutions

 

Cell: 0832000451

Email: [EMAIL PROTECTED]

 

MTN Corporate 

39 Rivonia Road

No1 Commerce Square 3rd Floor

Sandhurst 

Johannesburg

2196

P.O. Box 3070; Randburg; 2125; South Africa. 

| Disclaimer | 
This email and the documents transmitted with it are confidential and are
intended for the addressee only, and must be treated as such. The views
expressed herein are those of the author and do not necessarily represent
those of MTN Network Solutions (MTN NS).  MTN NS accepts no liability in
respect of any illegal content. No employee or agent of MTN NS is authorised
to conclude a binding agreement on behalf of MTN NS by email (or otherwise)
unless specifically stating otherwise in such correspondence.  Binding
agreements with MTN NS may only be concluded if printed in hard copy and
signed by an authorised representative of MTN NS.

 

__20060125___This posting was submitted with HTML in
it___ 

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Re: Workflow

[Darshana Jivan [MTN Network Solutions]]

Thanks Rick

I will try that.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick cook
Sent: Monday, November 27, 2006 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow

 

You could possibly do it in a View field, using either some OLE or Java
function.  That would be my best guess.  I can't think of any native ARS
way to do it.

 

Rick 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network
Solutions]
Sent: Monday, November 27, 2006 4:59 AM
To: arslist@ARSLIST.ORG
Subject: Workflow

** 

Hi,

 

Is it possible to populate a field as you typing in another
fieldlike real time information and not populating it after losing
focus or something...

What I am trying to do is while you tying into a text field it should
display how many characters are left for you to type in another text
field like the example below. 

 

Any Ideas?

 

 

E.G

 

 

  Characters Left:   

 

 

Regards,

Darshana Jivan

MTN Network Solutions

 

Cell: 0832000451

Email: [EMAIL PROTECTED]

 

MTN Corporate 

39 Rivonia Road

No1 Commerce Square 3rd Floor

Sandhurst 

Johannesburg

2196

P.O. Box 3070; Randburg; 2125; South Africa. 

| Disclaimer | 
This email and the documents transmitted with it are confidential and
are intended for the addressee only, and must be treated as such. The
views expressed herein are those of the author and do not necessarily
represent those of MTN Network Solutions (MTN NS).  MTN NS accepts no
liability in respect of any illegal content. No employee or agent of MTN
NS is authorised to conclude a binding agreement on behalf of MTN NS by
email (or otherwise) unless specifically stating otherwise in such
correspondence.  Binding agreements with MTN NS may only be concluded if
printed in hard copy and signed by an authorised representative of MTN
NS.

 

__20060125___This posting was submitted with HTML in
it___ 

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it___

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Re: Workflow

[Saravanan Palaniappan]

Did any one found solution for the question below



With Regards

PL.Saravanan

BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn:
3279 | Mobile : 99404-08691 .Email: [EMAIL PROTECTED]





From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network
Solutions]
Sent: 27 November 2006 15:29
To: arslist@ARSLIST.ORG
Subject: Workflow



Hi,



Is it possible to populate a field as you typing in another
fieldlike real time information and not populating it after losing
focus or something...

What I am trying to do is while you tying into a text field it should
display how many characters are left for you to type in another text
field like the example below.



Any Ideas?





E.G





  Characters Left:  





Regards,

Darshana Jivan

MTN Network Solutions



Cell: 0832000451

Email: [EMAIL PROTECTED]



MTN Corporate

39 Rivonia Road

No1 Commerce Square 3rd Floor

Sandhurst

Johannesburg

2196

P.O. Box 3070; Randburg; 2125; South Africa.

| Disclaimer |
This email and the documents transmitted with it are confidential and
are intended for the addressee only, and must be treated as such. The
views expressed herein are those of the author and do not necessarily
represent those of MTN Network Solutions (MTN NS).  MTN NS accepts no
liability in respect of any illegal content. No employee or agent of MTN
NS is authorised to conclude a binding agreement on behalf of MTN NS by
email (or otherwise) unless specifically stating otherwise in such
correspondence.  Binding agreements with MTN NS may only be concluded if
printed in hard copy and signed by an authorised representative of MTN
NS.



__20060125___This posting was submitted with HTML in
it___


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Re: Workflow

[Daniel Bloom]

I would suggest submitting it as an enhancement request.

 

Rick Cook replied back in November with

"** 

You could possibly do it in a View field, using either some OLE or Java
function.  That would be my best guess.  I can't think of any native ARS way
to do it.

 

Rick 

 

I concur or

It sounds like something BMC Remedy  could add to the Web Client.

Of course all such things will add weight to the web client and slow things
down.

 

(I am sure the clever webbish folks can come up with a work around, based on
what Rick has suggested)

but I suspect the extra processing may make it not worth the gain for the
users).

. Daniel

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan
Sent: January 30, 2007 4:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow

 

Did any one found solution for the question below

 

With Regards

PL.Saravanan

BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn: 3279 |
Mobile : 99404-08691 .Email: [EMAIL PROTECTED]

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network
Solutions]
Sent: 27 November 2006 15:29
To: arslist@ARSLIST.ORG
Subject: Workflow

 

Hi,

 

Is it possible to populate a field as you typing in another field..like real
time information and not populating it after losing focus or something.

What I am trying to do is while you tying into a text field it should
display how many characters are left for you to type in another text field
like the example below. 

 

Any Ideas?

 

 

E.G

 


 

  Characters Left:   

 

 

Regards,

Darshana Jivan

MTN Network Solutions

 

Cell: 0832000451

Email: [EMAIL PROTECTED]

 

MTN Corporate 

39 Rivonia Road

No1 Commerce Square 3rd Floor

Sandhurst 

Johannesburg

2196

P.O. Box 3070; Randburg; 2125; South Africa. 

| Disclaimer | 
This email and the documents transmitted with it are confidential and are
intended for the addressee only, and must be treated as such. The views
expressed herein are those of the author and do not necessarily represent
those of MTN Network Solutions (MTN NS).  MTN NS accepts no liability in
respect of any illegal content. No employee or agent of MTN NS is authorised
to conclude a binding agreement on behalf of MTN NS by email (or otherwise)
unless specifically stating otherwise in such correspondence.  Binding
agreements with MTN NS may only be concluded if printed in hard copy and
signed by an authorised representative of MTN NS.

 

__20060125___This posting was submitted with HTML in
it___ 

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intended for a specific individual and purpose, and is intended for the
addressee only. Any unauthorized disclosure, use, dissemination, copying, or
distribution of this message or any of its attachments or the information
contained in this e-mail, or the taking of any action based on it, is
strictly prohibited. If you are not the intended recipient, please notify
the sender immediately by return e-mail and delete this message.

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Re: Workflow

[Carter, Craig J Civ ARPC/DPD]

Just use an active link that fires on interval and set to lowest value (3).
It's next to the button action.

 

You can outrun it if you type fast but we're dynamically updating text
fields based on entries in other fields and it works great.  It may work for
you.

 

//SIGNED//

CRAIG J. CARTER

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Tuesday, January 30, 2007 8:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow

 

I would suggest submitting it as an enhancement request.

 

Rick Cook replied back in November with

"** 

You could possibly do it in a View field, using either some OLE or Java
function.  That would be my best guess.  I can't think of any native ARS way
to do it.

 

Rick 

 

I concur or

It sounds like something BMC Remedy  could add to the Web Client.

Of course all such things will add weight to the web client and slow things
down.

 

(I am sure the clever webbish folks can come up with a work around, based on
what Rick has suggested)

but I suspect the extra processing may make it not worth the gain for the
users).

... Daniel

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan
Sent: January 30, 2007 4:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow

 

Did any one found solution for the question below

 

With Regards

PL.Saravanan

BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn: 3279 |
Mobile : 99404-08691 .Email: [EMAIL PROTECTED]

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network
Solutions]
Sent: 27 November 2006 15:29
To: arslist@ARSLIST.ORG
Subject: Workflow

 

Hi,

 

Is it possible to populate a field as you typing in another fieldlike
real time information and not populating it after losing focus or
something...

What I am trying to do is while you tying into a text field it should
display how many characters are left for you to type in another text field
like the example below. 

 

Any Ideas?

 

 

E.G

 


 

  Characters Left:   

 

 

Regards,

Darshana Jivan

MTN Network Solutions

 

Cell: 0832000451

Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> 

 

MTN Corporate 

39 Rivonia Road

No1 Commerce Square 3rd Floor

Sandhurst 

Johannesburg

2196

P.O. Box 3070; Randburg; 2125; South Africa. 

| Disclaimer | 
This email and the documents transmitted with it are confidential and are
intended for the addressee only, and must be treated as such. The views
expressed herein are those of the author and do not necessarily represent
those of MTN Network Solutions (MTN NS).  MTN NS accepts no liability in
respect of any illegal content. No employee or agent of MTN NS is authorised
to conclude a binding agreement on behalf of MTN NS by email (or otherwise)
unless specifically stating otherwise in such correspondence.  Binding
agreements with MTN NS may only be concluded if printed in hard copy and
signed by an authorised representative of MTN NS.

 

__20060125___This posting was submitted with HTML in
it___ 

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This message, including any attachments, contains confidential information
intended for a specific individual and purpose, and is intended for the
addressee only. Any unauthorized disclosure, use, dissemination, copying, or
distribution of this message or any of its attachments or the information
contained in this e-mail, or the taking of any action based on it, is
strictly prohibited. If you are not the intended recipient, please notify
the sender immediately by return e-mail and delete this message.

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Answers Are"

Re: Workflow

[Rick Cook]

The bottom line is that it would have to be something that resided on the
client.  Can you imagine the client/server traffic involved if it had to
have workflow or a DB trigger update a field every time a character was
typed?
 
Perhaps the easiest workaround would be to size your field to exactly the
field length of it.  That would at least give the users a visual cue as to
how much more they could type.
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Tuesday, January 30, 2007 7:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow


** 

I would suggest submitting it as an enhancement request.

 

Rick Cook replied back in November with

"** 

You could possibly do it in a View field, using either some OLE or Java
function.  That would be my best guess.  I can't think of any native ARS way
to do it.

 

Rick 

 

I concur or

It sounds like something BMC Remedy  could add to the Web Client.

Of course all such things will add weight to the web client and slow things
down.

 

(I am sure the clever webbish folks can come up with a work around, based on
what Rick has suggested)

but I suspect the extra processing may make it not worth the gain for the
users).

. Daniel

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan
Sent: January 30, 2007 4:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow

 

Did any one found solution for the question below

 

With Regards

PL.Saravanan

BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn: 3279 |
Mobile : 99404-08691 .Email: [EMAIL PROTECTED]

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network
Solutions]
Sent: 27 November 2006 15:29
To: arslist@ARSLIST.ORG
Subject: Workflow

 

Hi,

 

Is it possible to populate a field as you typing in another field..like real
time information and not populating it after losing focus or something.

What I am trying to do is while you tying into a text field it should
display how many characters are left for you to type in another text field
like the example below. 

 

Any Ideas?

 

 

E.G

 


 

  Characters Left:   

 

 

Regards,

Darshana Jivan

MTN Network Solutions

 

Cell: 0832000451

Email: [EMAIL PROTECTED]

 

MTN Corporate 

39 Rivonia Road

No1 Commerce Square 3rd Floor

Sandhurst 

Johannesburg

2196

P.O. Box 3070; Randburg; 2125; South Africa. 

| Disclaimer | 
This email and the documents transmitted with it are confidential and are
intended for the addressee only, and must be treated as such. The views
expressed herein are those of the author and do not necessarily represent
those of MTN Network Solutions (MTN NS).  MTN NS accepts no liability in
respect of any illegal content. No employee or agent of MTN NS is authorised
to conclude a binding agreement on behalf of MTN NS by email (or otherwise)
unless specifically stating otherwise in such correspondence.  Binding
agreements with MTN NS may only be concluded if printed in hard copy and
signed by an authorised representative of MTN NS.

 

__20060125___This posting was submitted with HTML in
it___ 

-
This message, including any attachments, contains confidential information
intended for a specific individual and purpose, and is intended for the
addressee only. Any unauthorized disclosure, use, dissemination, copying, or
distribution of this message or any of its attachments or the information
contained in this e-mail, or the taking of any action based on it, is
strictly prohibited. If you are not the intended recipient, please notify
the sender immediately by return e-mail and delete this message.

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with HTML
in it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Workflow

[Rick Ponzo]

I thought of one way to make the counter work...you can use an active 
link that fires on gain focus of the field and on a 3 second interval 
and sets your counter field based on the LENGTH() function. I haven't 
thought about it long enough to figure out how to stop the active link 
once the interval begins.


It's not real time...but 3 seconds is close if you're a slow typer...

Rick Ponzo


Saravanan Palaniappan wrote:

**

Did any one found solution for the question below

With Regards

PL.Saravanan

BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn: 
3279 | Mobile : 99404-08691 .Email: [EMAIL PROTECTED]




*From:* Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] *On Behalf Of *Darshana Jivan [MTN 
Network Solutions]

*Sent:* 27 November 2006 15:29
*To:* arslist@ARSLIST.ORG
*Subject:* Workflow

Hi,

Is it possible to populate a field as you typing in another 
field….like real time information and not populating it after losing 
focus or something…


What I am trying to do is while you tying into a text field it should 
display how many characters are left for you to type in another text 
field like the example below.


Any Ideas?

E.G



Characters Left:

*Regards,***

*Darshana Jivan*

*MTN Network Solutions*

Cell: 0832000451

Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>

MTN Corporate

39 Rivonia Road

No1 Commerce Square 3^rd Floor

Sandhurst

Johannesburg

2196

P.O. Box 3070; Randburg; 2125; South Africa.

| Disclaimer |
This email and the documents transmitted with it are confidential and 
are intended for the addressee only, and must be treated as such. The 
views expressed herein are those of the author and do not necessarily 
represent those of MTN Network Solutions (MTN NS). MTN NS accepts no 
liability in respect of any illegal content. No employee or agent of 
MTN NS is authorised to conclude a binding agreement on behalf of MTN 
NS by email (or otherwise) unless specifically stating otherwise in 
such correspondence. Binding agreements with MTN NS may only be 
concluded if printed in hard copy and signed by an authorised 
representative of MTN NS.


__20060125___This posting was submitted with HTML 
in it___

-
This message, including any attachments, contains confidential 
information intended for a specific individual and purpose, and is 
intended for the addressee only. Any unauthorized disclosure, use, 
dissemination, copying, or distribution of this message or any of its 
attachments or the information contained in this e-mail, or the taking 
of any action based on it, is strictly prohibited. If you are not the 
intended recipient, please notify the sender immediately by return 
e-mail and delete this message.


__20060125___This posting was submitted with HTML 
in it___ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

Re: Workflow

[Reiser, John J]

Darshana, Rick, Dan & Saravanan,
 
The enhancement request for the full client and the Midtier would be
great but there is an alternative with AL workflow and the interval.
Granted it has a minimum of 3 seconds but you could fire a set fields on
interval that counts the length of the current field and subtracts it
from the known max length of the field.
Now there is the issue of trying to activate/deactivate the interval so
it only runs when needed. Maybe inside an AL Guide?

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me



 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Tuesday, January 30, 2007 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow


** 

I would suggest submitting it as an enhancement request.

 

Rick Cook replied back in November with

"** 

You could possibly do it in a View field, using either some OLE or Java
function.  That would be my best guess.  I can't think of any native ARS
way to do it.

 

Rick 

 

I concur or

It sounds like something BMC Remedy  could add to the Web Client.

Of course all such things will add weight to the web client and slow
things down.

 

(I am sure the clever webbish folks can come up with a work around,
based on what Rick has suggested)

but I suspect the extra processing may make it not worth the gain for
the users).

... Daniel

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan
Sent: January 30, 2007 4:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow

 

Did any one found solution for the question below

 

With Regards

PL.Saravanan

BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn:
3279 | Mobile : 99404-08691 .Email: [EMAIL PROTECTED]

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network
Solutions]
Sent: 27 November 2006 15:29
To: arslist@ARSLIST.ORG
Subject: Workflow

 

Hi,

 

Is it possible to populate a field as you typing in another
fieldlike real time information and not populating it after losing
focus or something...

What I am trying to do is while you tying into a text field it should
display how many characters are left for you to type in another text
field like the example below. 

 

Any Ideas?

 

 

E.G

 

 

  Characters Left:   

 

 

Regards,

Darshana Jivan

MTN Network Solutions

 

Cell: 0832000451

Email: [EMAIL PROTECTED]

 

MTN Corporate 

39 Rivonia Road

No1 Commerce Square 3rd Floor

Sandhurst 

Johannesburg

2196

P.O. Box 3070; Randburg; 2125; South Africa. 

| Disclaimer | 
This email and the documents transmitted with it are confidential and
are intended for the addressee only, and must be treated as such. The
views expressed herein are those of the author and do not necessarily
represent those of MTN Network Solutions (MTN NS).  MTN NS accepts no
liability in respect of any illegal content. No employee or agent of MTN
NS is authorised to conclude a binding agreement on behalf of MTN NS by
email (or otherwise) unless specifically stating otherwise in such
correspondence.  Binding agreements with MTN NS may only be concluded if
printed in hard copy and signed by an authorised representative of MTN
NS.

 

__20060125___This posting was submitted with HTML in
it___ 

-
This message, including any attachments, contains confidential
information intended for a specific individual and purpose, and is
intended for the addressee only. Any unauthorized disclosure, use,
dissemination, copying, or distribution of this message or any of its
attachments or the information contained in this e-mail, or the taking
of any action based on it, is strictly prohibited. If you are not the
intended recipient, please notify the sender immediately by return
e-mail and delete this message.

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Workflow

[Lucero, Michelle - IST contractor]

Hi, PL.Saravanan:
 
I have a suggestion, but it might be a performance killer.  
 
Create an active link that fires on Interval every 3 seconds, where
$FIELDLABEL$ = "my field", that sets your counter field with the length
of the text.  Or, with the Field Size - length of the current text.
 
Example:  Let's say I have a Description field with 1000 characters
Execute On: Interval, Gain Focus on Description
Basic Qual:  $FIELDLABEL$ = "Description"
Set Fields Action:  
My CounterField:  LENGTH(Description)   This will give me the length of
the text.

Or, Set Fields Action
Or, CounterField:  1000 - LENGTH(Description)  This will give the space
remaining in the field.
 
I've tested it on ARS 6.3 P20 and Remedy User 6.3 P20.  
The Active link will stop once the focus is lost from the field.
 
The three second interval makes it seem kind of slow for fast typists,
but it works.
 
Michelle


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Tuesday, January 30, 2007 9:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow


** 

I would suggest submitting it as an enhancement request.

 

Rick Cook replied back in November with

"** 

You could possibly do it in a View field, using either some OLE or Java
function.  That would be my best guess.  I can't think of any native ARS
way to do it.

 

Rick 

 

I concur or

It sounds like something BMC Remedy  could add to the Web Client.

Of course all such things will add weight to the web client and slow
things down.

 

(I am sure the clever webbish folks can come up with a work around,
based on what Rick has suggested)

but I suspect the extra processing may make it not worth the gain for
the users).

... Daniel

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan
Sent: January 30, 2007 4:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow

 

Did any one found solution for the question below

 

With Regards

PL.Saravanan

BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn:
3279 | Mobile : 99404-08691 .Email: [EMAIL PROTECTED]

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network
Solutions]
Sent: 27 November 2006 15:29
To: arslist@ARSLIST.ORG
Subject: Workflow

 

Hi,

 

Is it possible to populate a field as you typing in another
fieldlike real time information and not populating it after losing
focus or something...

What I am trying to do is while you tying into a text field it should
display how many characters are left for you to type in another text
field like the example below. 

 

Any Ideas?

 

 

E.G

 

 

  Characters Left:   

 

 

Regards,

Darshana Jivan

MTN Network Solutions

 

Cell: 0832000451

Email: [EMAIL PROTECTED]

 

MTN Corporate 

39 Rivonia Road

No1 Commerce Square 3rd Floor

Sandhurst 

Johannesburg

2196

P.O. Box 3070; Randburg; 2125; South Africa. 

| Disclaimer | 
This email and the documents transmitted with it are confidential and
are intended for the addressee only, and must be treated as such. The
views expressed herein are those of the author and do not necessarily
represent those of MTN Network Solutions (MTN NS).  MTN NS accepts no
liability in respect of any illegal content. No employee or agent of MTN
NS is authorised to conclude a binding agreement on behalf of MTN NS by
email (or otherwise) unless specifically stating otherwise in such
correspondence.  Binding agreements with MTN NS may only be concluded if
printed in hard copy and signed by an authorised representative of MTN
NS.

 

__20060125___This posting was submitted with HTML in
it___ 

-
This message, including any attachments, contains confidential
information intended for a specific individual and purpose, and is
intended for the addressee only. Any unauthorized disclosure, use,
dissemination, copying, or distribution of this message or any of its
attachments or the information contained in this e-mail, or the taking
of any action based on it, is strictly prohibited. If you are not the
intended recipient, please notify the sender immediately by return
e-mail and delete this message.

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with
HTML in it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Workflow

[Rick Cook]

Again, there is a performance price for the Interval, especially if multiple
users will be doing it at the same time.  If it's a price that you can pay,
then go for it.
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent: Tuesday, January 30, 2007 8:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow


** 
Darshana, Rick, Dan & Saravanan,
 
The enhancement request for the full client and the Midtier would be great
but there is an alternative with AL workflow and the interval.
Granted it has a minimum of 3 seconds but you could fire a set fields on
interval that counts the length of the current field and subtracts it from
the known max length of the field.
Now there is the issue of trying to activate/deactivate the interval so it
only runs when needed. Maybe inside an AL Guide?

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by
me



 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Tuesday, January 30, 2007 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow


** 

I would suggest submitting it as an enhancement request.

 

Rick Cook replied back in November with

"** 

You could possibly do it in a View field, using either some OLE or Java
function.  That would be my best guess.  I can't think of any native ARS way
to do it.

 

Rick 

 

I concur or

It sounds like something BMC Remedy  could add to the Web Client.

Of course all such things will add weight to the web client and slow things
down.

 

(I am sure the clever webbish folks can come up with a work around, based on
what Rick has suggested)

but I suspect the extra processing may make it not worth the gain for the
users).

. Daniel

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan
Sent: January 30, 2007 4:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow

 

Did any one found solution for the question below

 

With Regards

PL.Saravanan

BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn: 3279 |
Mobile : 99404-08691 .Email: [EMAIL PROTECTED]

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network
Solutions]
Sent: 27 November 2006 15:29
To: arslist@ARSLIST.ORG
Subject: Workflow

 

Hi,

 

Is it possible to populate a field as you typing in another field..like real
time information and not populating it after losing focus or something.

What I am trying to do is while you tying into a text field it should
display how many characters are left for you to type in another text field
like the example below. 

 

Any Ideas?

 

 

E.G

 


 

  Characters Left:   

 

 

Regards,

Darshana Jivan

MTN Network Solutions

 

Cell: 0832000451

Email: [EMAIL PROTECTED]

 

MTN Corporate 

39 Rivonia Road

No1 Commerce Square 3rd Floor

Sandhurst 

Johannesburg

2196

P.O. Box 3070; Randburg; 2125; South Africa. 

| Disclaimer | 
This email and the documents transmitted with it are confidential and are
intended for the addressee only, and must be treated as such. The views
expressed herein are those of the author and do not necessarily represent
those of MTN Network Solutions (MTN NS).  MTN NS accepts no liability in
respect of any illegal content. No employee or agent of MTN NS is authorised
to conclude a binding agreement on behalf of MTN NS by email (or otherwise)
unless specifically stating otherwise in such correspondence.  Binding
agreements with MTN NS may only be concluded if printed in hard copy and
signed by an authorised representative of MTN NS.

 

__20060125___This posting was submitted with HTML in
it___ 

-
This message, including any attachments, contains confidential information
intended for a specific individual and purpose, and is intended for the
addressee only. Any unauthorized disclosure, use, dissemination, copying, or
distribution of this message or any of its attachments or the information
contained in this e-mail, or the taking of any action based on it, is
strictly prohibited. If you are not the intended recipient, please notify
the sender immediately by return e-mail and delete this message.

__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with HTML
in it___ __20060125___This posting was submitted with
HTML in it___ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Workflow

[Lucero, Michelle - IST contractor]

My bad, the solution below had already been given in one way or another.
Sorry, not caught up on my email, yet.
 
Michelle



From: Lucero, Michelle - IST contractor 
Sent: Tuesday, January 30, 2007 10:47 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Workflow


Hi, PL.Saravanan:
 
I have a suggestion, but it might be a performance killer.  
 
Create an active link that fires on Interval every 3 seconds, where
$FIELDLABEL$ = "my field", that sets your counter field with the length
of the text.  Or, with the Field Size - length of the current text.
 
Example:  Let's say I have a Description field with 1000 characters
Execute On: Interval, Gain Focus on Description
Basic Qual:  $FIELDLABEL$ = "Description"
Set Fields Action:  
My CounterField:  LENGTH(Description)   This will give me the length of
the text.

Or, Set Fields Action
Or, CounterField:  1000 - LENGTH(Description)  This will give the space
remaining in the field.
 
I've tested it on ARS 6.3 P20 and Remedy User 6.3 P20.  
The Active link will stop once the focus is lost from the field.
 
The three second interval makes it seem kind of slow for fast typists,
but it works.
 
Michelle


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Tuesday, January 30, 2007 9:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow


** 

I would suggest submitting it as an enhancement request.

 

Rick Cook replied back in November with

"** 

You could possibly do it in a View field, using either some OLE or Java
function.  That would be my best guess.  I can't think of any native ARS
way to do it.

 

Rick 

 

I concur or

It sounds like something BMC Remedy  could add to the Web Client.

Of course all such things will add weight to the web client and slow
things down.

 

(I am sure the clever webbish folks can come up with a work around,
based on what Rick has suggested)

but I suspect the extra processing may make it not worth the gain for
the users).

... Daniel

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan
Sent: January 30, 2007 4:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow

 

Did any one found solution for the question below

 

With Regards

PL.Saravanan

BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn:
3279 | Mobile : 99404-08691 .Email: [EMAIL PROTECTED]

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network
Solutions]
Sent: 27 November 2006 15:29
To: arslist@ARSLIST.ORG
Subject: Workflow

 

Hi,

 

Is it possible to populate a field as you typing in another
fieldlike real time information and not populating it after losing
focus or something...

What I am trying to do is while you tying into a text field it should
display how many characters are left for you to type in another text
field like the example below. 

 

Any Ideas?

 

 

E.G

 

 

  Characters Left:   

 

 

Regards,

Darshana Jivan

MTN Network Solutions

 

Cell: 0832000451

Email: [EMAIL PROTECTED]

 

MTN Corporate 

39 Rivonia Road

No1 Commerce Square 3rd Floor

Sandhurst 

Johannesburg

2196

P.O. Box 3070; Randburg; 2125; South Africa. 

| Disclaimer | 
This email and the documents transmitted with it are confidential and
are intended for the addressee only, and must be treated as such. The
views expressed herein are those of the author and do not necessarily
represent those of MTN Network Solutions (MTN NS).  MTN NS accepts no
liability in respect of any illegal content. No employee or agent of MTN
NS is authorised to conclude a binding agreement on behalf of MTN NS by
email (or otherwise) unless specifically stating otherwise in such
correspondence.  Binding agreements with MTN NS may only be concluded if
printed in hard copy and signed by an authorised representative of MTN
NS.

 

__20060125___This posting was submitted with HTML in
it___ 

-
This message, including any attachments, contains confidential
information intended for a specific individual and purpose, and is
intended for the addressee only. Any unauthorized disclosure, use,
dissemination, copying, or distribution of this message or any of its
attachments or the information contained in this e-mail, or the taking
of any action based on it, is strictly prohibited. If you are not the
intended recipient, please notify the sender immediately by return
e-mail and delete this message.

__20060125___This posting was submitted with HTML in
it___ __20060125__

Re: Workflow

[Reiser, John J]

Rick,
Is it that much of a performance hit if the SET fields is done on the
CURRENT SCREEN of the AL? 
I mean, there should be no DB request for this action and anything that
would process a count would use some CPU time. Correct?
 

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me



 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, January 30, 2007 11:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow


** 
Again, there is a performance price for the Interval, especially if
multiple users will be doing it at the same time.  If it's a price that
you can pay, then go for it.
 
Rick 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent: Tuesday, January 30, 2007 8:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow


** 
Darshana, Rick, Dan & Saravanan,
 
The enhancement request for the full client and the Midtier would be
great but there is an alternative with AL workflow and the interval.
Granted it has a minimum of 3 seconds but you could fire a set fields on
interval that counts the length of the current field and subtracts it
from the known max length of the field.
Now there is the issue of trying to activate/deactivate the interval so
it only runs when needed. Maybe inside an AL Guide?

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me



 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Tuesday, January 30, 2007 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow


** 

I would suggest submitting it as an enhancement request.

 

Rick Cook replied back in November with

"** 

You could possibly do it in a View field, using either some OLE or Java
function.  That would be my best guess.  I can't think of any native ARS
way to do it.

 

Rick 

 

I concur or

It sounds like something BMC Remedy  could add to the Web Client.

Of course all such things will add weight to the web client and slow
things down.

 

(I am sure the clever webbish folks can come up with a work around,
based on what Rick has suggested)

but I suspect the extra processing may make it not worth the gain for
the users).

... Daniel

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan
Sent: January 30, 2007 4:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow

 

Did any one found solution for the question below

 

With Regards

PL.Saravanan

BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn:
3279 | Mobile : 99404-08691 .Email: [EMAIL PROTECTED]

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network
Solutions]
Sent: 27 November 2006 15:29
To: arslist@ARSLIST.ORG
Subject: Workflow

 

Hi,

 

Is it possible to populate a field as you typing in another
fieldlike real time information and not populating it after losing
focus or something...

What I am trying to do is while you tying into a text field it should
display how many characters are left for you to type in another text
field like the example below. 

 

Any Ideas?

 

 

E.G

 

 

  Characters Left:   

 

 

Regards,

Darshana Jivan

MTN Network Solutions

 

Cell: 0832000451

Email: [EMAIL PROTECTED]

 

MTN Corporate 

39 Rivonia Road

No1 Commerce Square 3rd Floor

Sandhurst 

Johannesburg

2196

P.O. Box 3070; Randburg; 2125; South Africa. 

| Disclaimer | 
This email and the documents transmitted with it are confidential and
are intended for the addressee only, and must be treated as such. The
views expressed herein are those of the author and do not necessarily
represent those of MTN Network Solutions (MTN NS).  MTN NS accepts no
liability in respect of any illegal content. No employee or agent of MTN
NS is authorised to conclude a binding agreement on behalf of MTN NS by
email (or otherwise) unless specifically stating otherwise in such
correspondence.  Binding agreements with MTN NS may only be concluded if
printed in hard copy and signed by an authorised representative of MTN
NS.

 

__20060125___This posting was submitted with HTML in
it___ 

-
This message, including any attachments, contains confidential
information intended for a specific individual and purpo

Re: Workflow

[Lucero, Michelle - IST contractor]

Hi, John:
 
"Now there is the issue of trying to activate/deactivate the interval so
it only runs when needed."
 
It will stop when the qualification is no longer met.  ($FIELDLABEL$ =
"myfieldlabel")
There is no need for an Active Link guide.  I tested it without one.  It
starts and stops as desired.
 
Michelle



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent: Tuesday, January 30, 2007 1:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow


** 
Rick,
Is it that much of a performance hit if the SET fields is done on the
CURRENT SCREEN of the AL? 
I mean, there should be no DB request for this action and anything that
would process a count would use some CPU time. Correct?
 

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me



 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, January 30, 2007 11:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow


** 
Again, there is a performance price for the Interval, especially if
multiple users will be doing it at the same time.  If it's a price that
you can pay, then go for it.
 
Rick 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent: Tuesday, January 30, 2007 8:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow


** 
Darshana, Rick, Dan & Saravanan,
 
The enhancement request for the full client and the Midtier would be
great but there is an alternative with AL workflow and the interval.
Granted it has a minimum of 3 seconds but you could fire a set fields on
interval that counts the length of the current field and subtracts it
from the known max length of the field.
Now there is the issue of trying to activate/deactivate the interval so
it only runs when needed. Maybe inside an AL Guide?

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me



 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Tuesday, January 30, 2007 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow


** 

I would suggest submitting it as an enhancement request.

 

Rick Cook replied back in November with

"** 

You could possibly do it in a View field, using either some OLE or Java
function.  That would be my best guess.  I can't think of any native ARS
way to do it.

 

Rick 

 

I concur or

It sounds like something BMC Remedy  could add to the Web Client.

Of course all such things will add weight to the web client and slow
things down.

 

(I am sure the clever webbish folks can come up with a work around,
based on what Rick has suggested)

but I suspect the extra processing may make it not worth the gain for
the users).

... Daniel

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan
Sent: January 30, 2007 4:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow

 

Did any one found solution for the question below

 

With Regards

PL.Saravanan

BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn:
3279 | Mobile : 99404-08691 .Email: [EMAIL PROTECTED]

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network
Solutions]
Sent: 27 November 2006 15:29
To: arslist@ARSLIST.ORG
Subject: Workflow

 

Hi,

 

Is it possible to populate a field as you typing in another
fieldlike real time information and not populating it after losing
focus or something...

What I am trying to do is while you tying into a text field it should
display how many characters are left for you to type in another text
field like the example below. 

 

Any Ideas?

 

 

E.G

 

 

  Characters Left:   

 

 

Regards,

Darshana Jivan

MTN Network Solutions

 

Cell: 0832000451

Email: [EMAIL PROTECTED]

 

MTN Corporate 

39 Rivonia Road

No1 Commerce Square 3rd Floor

Sandhurst 

Johannesburg

2196

P.O. Box 3070; Randburg; 2125; South Africa. 

| Disclaimer | 
This email and the documents transmitted with it are confidential and
are intended for the addressee only, and must be treated as such. The
views expressed herein are those of the author and do not necessarily
represent those of MTN Network Solutions (MTN NS).  MTN NS accepts no
liability in respect of any illegal content. No employee or agent of MTN
NS is author

Re: Workflow

[Rick Cook]

That's actually a question to which I don't know the answer.  Would there
still be enough C/S traffic for the server to know that the Active Link has
run?  How much impact would that be on the server, since a form's Active
Links are cached with the form to the client?
 
Anyone?  Bueller?
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent: Tuesday, January 30, 2007 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow


** 
Rick,
Is it that much of a performance hit if the SET fields is done on the
CURRENT SCREEN of the AL? 
I mean, there should be no DB request for this action and anything that
would process a count would use some CPU time. Correct?
 

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by
me



 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, January 30, 2007 11:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow


** 
Again, there is a performance price for the Interval, especially if multiple
users will be doing it at the same time.  If it's a price that you can pay,
then go for it.
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent: Tuesday, January 30, 2007 8:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow


** 
Darshana, Rick, Dan & Saravanan,
 
The enhancement request for the full client and the Midtier would be great
but there is an alternative with AL workflow and the interval.
Granted it has a minimum of 3 seconds but you could fire a set fields on
interval that counts the length of the current field and subtracts it from
the known max length of the field.
Now there is the issue of trying to activate/deactivate the interval so it
only runs when needed. Maybe inside an AL Guide?

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by
me



 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom
Sent: Tuesday, January 30, 2007 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow


** 

I would suggest submitting it as an enhancement request.

 

Rick Cook replied back in November with

"** 

You could possibly do it in a View field, using either some OLE or Java
function.  That would be my best guess.  I can't think of any native ARS way
to do it.

 

Rick 

 

I concur or

It sounds like something BMC Remedy  could add to the Web Client.

Of course all such things will add weight to the web client and slow things
down.

 

(I am sure the clever webbish folks can come up with a work around, based on
what Rick has suggested)

but I suspect the extra processing may make it not worth the gain for the
users).

. Daniel

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan
Sent: January 30, 2007 4:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow

 

Did any one found solution for the question below

 

With Regards

PL.Saravanan

BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn: 3279 |
Mobile : 99404-08691 .Email: [EMAIL PROTECTED]

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network
Solutions]
Sent: 27 November 2006 15:29
To: arslist@ARSLIST.ORG
Subject: Workflow

 

Hi,

 

Is it possible to populate a field as you typing in another field..like real
time information and not populating it after losing focus or something.

What I am trying to do is while you tying into a text field it should
display how many characters are left for you to type in another text field
like the example below. 

 

Any Ideas?

 

 

E.G

 


 

  Characters Left:   

 

 

Regards,

Darshana Jivan

MTN Network Solutions

 

Cell: 0832000451

Email: [EMAIL PROTECTED]

 

MTN Corporate 

39 Rivonia Road

No1 Commerce Square 3rd Floor

Sandhurst 

Johannesburg

2196

P.O. Box 3070; Randburg; 2125; South Africa. 

| Disclaimer | 
This email and the documents transmitted with it are confidential and are
intended for the addressee only, and must be treated as such. The views
expressed herein are those of the author and do not necessarily represent
those of MTN Network Solutions (MTN NS).  MTN NS accepts no liability in
respect of any illegal content. No employee or agent of MTN NS is authorised
to conclude a binding agreement on behalf of MTN NS by email (or otherwise)
unless specifically stating otherwise in such correspondence.  Binding
agreements wi

Re: Workflow

[Rick Ponzo]

That's a great solution Michelle. Now all that's needed for real time is 
an interval of 1...or create 3 active links that are set to interval 
3...or something like that


Rick Ponzo


Lucero, Michelle - IST contractor wrote:

**
Hi, John:
"Now there is the issue of trying to activate/deactivate the interval 
so it only runs when needed."
It will stop when the qualification is no longer met. ($FIELDLABEL$ = 
"myfieldlabel")
There is no need for an Active Link guide. I tested it without one. It 
starts and stops as desired.

Michelle


*From:* Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] *On Behalf Of *Reiser, John J

*Sent:* Tuesday, January 30, 2007 1:31 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Workflow

**
Rick,
Is it that much of a performance hit if the SET fields is done on the 
CURRENT SCREEN of the AL?
I mean, there should be no DB request for this action and anything 
that would process a count would use some CPU time. Correct?


John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - 
paraphrased by me




*From:* Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] *On Behalf Of *Rick Cook

*Sent:* Tuesday, January 30, 2007 11:52 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Workflow

**
Again, there is a performance price for the Interval, especially if 
multiple users will be doing it at the same time. If it's a price that 
you can pay, then go for it.

*Rick*

*From:* Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] *On Behalf Of *Reiser, John J

*Sent:* Tuesday, January 30, 2007 8:29 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Workflow

**
Darshana, Rick, Dan & Saravanan,
The enhancement request for the full client and the Midtier would be 
great but there is an alternative with AL workflow and the interval.
Granted it has a minimum of 3 seconds but you could fire a set fields 
on interval that counts the length of the current field and subtracts 
it from the known max length of the field.
Now there is the issue of trying to activate/deactivate the interval 
so it only runs when needed. Maybe inside an AL Guide?


John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - 
paraphrased by me




*From:* Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] *On Behalf Of *Daniel Bloom

*Sent:* Tuesday, January 30, 2007 10:04 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Workflow

**

I would suggest submitting it as an enhancement request.

Rick Cook replied back in November with

“**

You could possibly do it in a View field, using either some OLE or 
Java function. That would be my best guess. I can't think of any 
native ARS way to do it.


**Rick**

I concur or

It sounds like something BMC Remedy could add to the Web Client.

Of course all such things will add weight to the web client and slow 
things down.


(I am sure the clever webbish folks can come up with a work around, 
based on what Rick has suggested)


but I suspect the extra processing may make it not worth the gain for 
the users).


… Daniel



*From:* Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] *On Behalf Of *Saravanan Palaniappan

*Sent:* January 30, 2007 4:52 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Workflow

Did any one found solution for the question below

With Regards

PL.Saravanan

BTGS EXPEDIO FM | Team Virtusa (Chennai ATC) | Ph: +44-42002700 Extn: 
3279 | Mobile : 99404-08691 .Email: [EMAIL PROTECTED]




*From:* Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] *On Behalf Of *Darshana Jivan [MTN 
Network Solutions]

*Sent:* 27 November 2006 15:29
*To:* arslist@ARSLIST.ORG
*Subject:* Workflow

Hi,

Is it possible to populate a field as you typing in another 
field….like real time information and not populating it after losing 
focus or something…


What I am trying to do is while you tying into a text field it should 
display how many characters are left for you to type in another text 
field like the example below.


Any Ideas?

E.G



Characters Left:

*Regards,***

*Darshana Jivan*

*MTN Network Solutions*

Cell: 0832000451

Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]

Re: Workflow

[Reiser, John J]

Thank Michelle.

Rick, AFAIK the manual says all interval Active Links fire at the same
time for the same interval so it looks like three (3) Active Links set
for three (3) seconds each would all try to fire at the same time
anyway.
RFE Time?

Thanks again to all, 


John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Ponzo
Sent: Tuesday, January 30, 2007 7:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow

That's a great solution Michelle. Now all that's needed for real time is
an interval of 1...or create 3 active links that are set to interval
3...or something like that

Rick Ponzo


Lucero, Michelle - IST contractor wrote:
> **
> Hi, John:
> "Now there is the issue of trying to activate/deactivate the interval 
> so it only runs when needed."
> It will stop when the qualification is no longer met. ($FIELDLABEL$ =
> "myfieldlabel")
> There is no need for an Active Link guide. I tested it without one. It

> starts and stops as desired.
> Michelle
>
> --
> --
> *From:* Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] *On Behalf Of *Reiser, John J
> *Sent:* Tuesday, January 30, 2007 1:31 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Workflow
>
> **
> Rick,
> Is it that much of a performance hit if the SET fields is done on the 
> CURRENT SCREEN of the AL?
> I mean, there should be no DB request for this action and anything 
> that would process a count would use some CPU time. Correct?
>
> John J. Reiser
> Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - 
> paraphrased by me
>
>
> --
> --
> *From:* Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Tuesday, January 30, 2007 11:52 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Workflow
>
> **
> Again, there is a performance price for the Interval, especially if 
> multiple users will be doing it at the same time. If it's a price that

> you can pay, then go for it.
> *Rick*
> --
> --
> *From:* Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] *On Behalf Of *Reiser, John J
> *Sent:* Tuesday, January 30, 2007 8:29 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Workflow
>
> **
> Darshana, Rick, Dan & Saravanan,
> The enhancement request for the full client and the Midtier would be 
> great but there is an alternative with AL workflow and the interval.
> Granted it has a minimum of 3 seconds but you could fire a set fields 
> on interval that counts the length of the current field and subtracts 
> it from the known max length of the field.
> Now there is the issue of trying to activate/deactivate the interval 
> so it only runs when needed. Maybe inside an AL Guide?
>
> John J. Reiser
> Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - 
> paraphrased by me
>
>
> --
> --
> *From:* Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] *On Behalf Of *Daniel Bloom
> *Sent:* Tuesday, January 30, 2007 10:04 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Workflow
>
> **
>
> I would suggest submitting it as an enhancement request.
>
> Rick Cook replied back in November with
>
> "**
>
> You could possibly do it in a View field, using either some OLE or 
> Java function. That would be my best guess. I can't think of any 
> native ARS way to do it.
>
> **Rick**
>
> I concur or
>
> It sounds like something BMC Remedy could add to the Web Client.
>
> Of course all such things will add weight to the web client and slow 
> things down.
>
> (I am sure the clever webbish folks can come up with a work around, 
> based on what Rick has suggested)
>
> but I suspect the extra processing may make it not worth the gain for 
> the users).
>
> ... Daniel
>
> ---

Re: Workflow

[Rick Cook]

Thanks, John.  The manual's answer, if correct, would also point to the fact
that due to the syncronization of the interval Als, there would have to be
some client/server traffic for the server to accomplish that.  Would be nice
to run some logs and see how much.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J
Sent: Wednesday, January 31, 2007 6:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow

Thank Michelle.

Rick, AFAIK the manual says all interval Active Links fire at the same time
for the same interval so it looks like three (3) Active Links set for three
(3) seconds each would all try to fire at the same time anyway.
RFE Time?

Thanks again to all, 


John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by
me 
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Ponzo
Sent: Tuesday, January 30, 2007 7:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow

That's a great solution Michelle. Now all that's needed for real time is an
interval of 1...or create 3 active links that are set to interval 3...or
something like that

Rick Ponzo


Lucero, Michelle - IST contractor wrote:
> **
> Hi, John:
> "Now there is the issue of trying to activate/deactivate the interval 
> so it only runs when needed."
> It will stop when the qualification is no longer met. ($FIELDLABEL$ =
> "myfieldlabel")
> There is no need for an Active Link guide. I tested it without one. It

> starts and stops as desired.
> Michelle
>
> --
> --
> *From:* Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] *On Behalf Of *Reiser, John J
> *Sent:* Tuesday, January 30, 2007 1:31 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Workflow
>
> **
> Rick,
> Is it that much of a performance hit if the SET fields is done on the 
> CURRENT SCREEN of the AL?
> I mean, there should be no DB request for this action and anything 
> that would process a count would use some CPU time. Correct?
>
> John J. Reiser
> Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - 
> paraphrased by me
>
>
> --
> --
> *From:* Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Tuesday, January 30, 2007 11:52 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Workflow
>
> **
> Again, there is a performance price for the Interval, especially if 
> multiple users will be doing it at the same time. If it's a price that

> you can pay, then go for it.
> *Rick*
> --
> --
> *From:* Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] *On Behalf Of *Reiser, John J
> *Sent:* Tuesday, January 30, 2007 8:29 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Workflow
>
> **
> Darshana, Rick, Dan & Saravanan,
> The enhancement request for the full client and the Midtier would be 
> great but there is an alternative with AL workflow and the interval.
> Granted it has a minimum of 3 seconds but you could fire a set fields 
> on interval that counts the length of the current field and subtracts 
> it from the known max length of the field.
> Now there is the issue of trying to activate/deactivate the interval 
> so it only runs when needed. Maybe inside an AL Guide?
>
> John J. Reiser
> Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - 
> paraphrased by me
>
>
> ------
> --
> *From:* Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] *On Behalf Of *Daniel Bloom
> *Sent:* Tuesday, January 30, 2007 10:04 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Workflow
>
> **
>
> I would suggest submitting it as an enhancement request.
>
> Rick Cook replied back in November with
>
> "**
>
> You could possibly do it in a View field, using either some OLE or 
> Java function. That would be my best guess. I can't think of any 
> native ARS way 

Re: Workflow

[Doug Blair]

All,

Funny that this subject would come up like this, but just Monday I got a
request to build the three second interval counter to show characters
remaining. Works.

I was concerned about performance too, so my test form has one active link
that calculates the remaining space in 16 character fields (set fields X =
255 - LENGTH($field$) every three seconds (one set field action, 16 fields).
The integer fields have no label, disabled change flag, and is displayed as
text adjacent to each character field. If you watch closely Aruser's CPU was
up by a (one) percent when this window is open, but you're only typing in
one field at a time. No human-discernable pause, but the workflow log gets
pretty large...

There's no client-server traffic in this, networking's not an issue.

Doug

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Re: Workflow

[Rick Cook]

Doug, not that this is a big deal or anything, but if the earlier report
that the 3 second interval AL was synced to happen all at once for multiple
clients, that means that either there is C/S traffic, or that there is some
variable set on the client as a result of the AL and form load.

Plus, you mentioned that logs got larger when it was active.  Were those
client logs or server?

I'm not picking at you, I just want to be as clear as I can be on some of
the find points of how it all works.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Doug Blair
Sent: Wednesday, January 31, 2007 4:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow

All,

Funny that this subject would come up like this, but just Monday I got a
request to build the three second interval counter to show characters
remaining. Works.

I was concerned about performance too, so my test form has one active link
that calculates the remaining space in 16 character fields (set fields X =
255 - LENGTH($field$) every three seconds (one set field action, 16 fields).
The integer fields have no label, disabled change flag, and is displayed as
text adjacent to each character field. If you watch closely Aruser's CPU was
up by a (one) percent when this window is open, but you're only typing in
one field at a time. No human-discernable pause, but the workflow log gets
pretty large...

There's no client-server traffic in this, networking's not an issue.

Doug


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Re: Workflow

[Hugo Visser]

Rick,

I think the misunderstanding is that all clients fire the interval at the
same time. This is not true, as there is no synchronisation between clients.
What could be true (I haven't verified, but I can imagine), is that there's
one "queue" that handles all interval activelinks, like the escalation queue
on the server. So if you'd have multiple activelinks that fire on a 3 second
interval, those activelinks would fire at the same time in the client (ar
user or midtier). As the clients are not sychronized the load on the server
is more randomized. For client side stuff the interval impact should be
neglectable.

We're using the interval links in several places in our application (
www.expertdesk.com) and we haven't had any reports or proof of spikes in the
server load when the interval links fire. Of course you should not be
hitting the server every 3 seconds if it's not absolutely needed. And if you
do, remember that it has impact on users that are using floating licenses,
as each server interaction will renew the license token.

Regarding the log files, I assume Doug was pointing at the client side log,
as each "on interval" link would be logged to the workflow.log if you enable
that.

Hugo

On 2/1/07, Rick Cook <[EMAIL PROTECTED]> wrote:


Doug, not that this is a big deal or anything, but if the earlier report
that the 3 second interval AL was synced to happen all at once for
multiple
clients, that means that either there is C/S traffic, or that there is
some
variable set on the client as a result of the AL and form load.

Plus, you mentioned that logs got larger when it was active.  Were those
client logs or server?

I'm not picking at you, I just want to be as clear as I can be on some of
the find points of how it all works.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Doug Blair
Sent: Wednesday, January 31, 2007 4:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow

All,

Funny that this subject would come up like this, but just Monday I got a
request to build the three second interval counter to show characters
remaining. Works.

I was concerned about performance too, so my test form has one active link
that calculates the remaining space in 16 character fields (set fields X =
255 - LENGTH($field$) every three seconds (one set field action, 16
fields).
The integer fields have no label, disabled change flag, and is displayed
as
text adjacent to each character field. If you watch closely Aruser's CPU
was
up by a (one) percent when this window is open, but you're only typing in
one field at a time. No human-discernable pause, but the workflow log gets
pretty large...

There's no client-server traffic in this, networking's not an issue.

Doug



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Re: Workflow

[Carey Matthew Black]

There might be another way to do this in v7. ( I did not notice a
version reference in the previous emails, but I might have missed it
too.)

How about this idea?

Setup a DVF (Data Visualization Field) (maybe a view field would work
too?) that would use Javascript to "emit" ARS events every second. The
event would signal a guide to be run on the form and the recount to be
done. Assuming that the above model works then I would think that
Javascripts setTimeOut could even be set to run every millisecond
seconds too. (now I have no idea how long it takes for an even to be
processed and you might actually be able to flood the User Tool with
events and never get the active links to stop long enough for you to
actually type in the field too. (So do not set it to ever millisecond.
:)

But that might work and get you a smaller interval than 3 seconds.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

RE:
"
Is it possible to populate a field as you typing in another
field….like real time information and not populating it after losing
focus or something…

What I am trying to do is while you tying into a text field it should
display how many characters are left for you to type in another text
field like the example below.
"

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Re: Workflow

[Doug Blair]

Matt, Rick, Hugo et al

I did have a chance to experiment a little with the event flooding idea this
morning. I have not been able to use a data visualization field to send an
event that would trigger the count, but I did play a bit with the following:

Active link one sends an event to the current window when your counted field
gains focus. I chose to send an event named $FIELDID$

Active link two handles the event - if $EVENTYPE$ = $FIELDID$ then do the
counting and send the same event (named #FIELDID$) to the current window.

You would think this would make a loop that would only run while your
counted character field has the focus, but what actually happens is that all
those events are handled in the same queue (thread?) on the client. If
you're watching the client workflow log you'll notice that you never get a
"Stop processing - on event" message. The event is sent (on my workstation)
about 190 times before the client blows up ;-). Might be able to break this
into separate active links but I don't think it would help.

And Hugo's right about there not being any synchronization between clients
across the network for active links triggered on interval. All the active
links that happen on interval are processed in synch. In other words if you
have a 3 second interval and a 15 second interval, every 15 seconds they
will both execute together (in some order, but in response to the same
trigger). There's no clever way to use some combination of intervals to
happen every second. All the options are multiples of 3 seconds, so that's
the smallest interval.

Thus ends my Friday afternoon,

And. with apologies to Colts fans in the Super Bowl...

GO BLAIRS!

(and Bears fans too, I guess)

Doug Blair

> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Thursday, February 01, 2007 7:15 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Workflow
> 
> There might be another way to do this in v7. ( I did not notice a
> version reference in the previous emails, but I might have missed it
> too.)
> 
> How about this idea?
> 
> Setup a DVF (Data Visualization Field) (maybe a view field would work
> too?) that would use Javascript to "emit" ARS events every second. The
> event would signal a guide to be run on the form and the recount to be
> done. Assuming that the above model works then I would think that
> Javascripts setTimeOut could even be set to run every millisecond
> seconds too. (now I have no idea how long it takes for an even to be
> processed and you might actually be able to flood the User Tool with
> events and never get the active links to stop long enough for you to
> actually type in the field too. (So do not set it to ever millisecond.
> :)
> 
> But that might work and get you a smaller interval than 3 seconds.
> 
> -- 
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
> 
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
> 
> RE:
> "
> Is it possible to populate a field as you typing in another
> field..like real time information and not populating it after losing
> focus or something.
> 
> What I am trying to do is while you tying into a text field it should
> display how many characters are left for you to type in another text
> field like the example below.
> "
> 
> __
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Re: Workflow

[Axton]

With the DVF architecture, an interval shouldn't be necessary.  You could
write the DVP so that a character entry triggers an event.  One of the next
tasks I have for the DV Plugin Architecture I am writing is some type of
generic event handling.

http://arswiki.org/projects/dvpfw

If anyone wants to contribute to this project, let me know.

Axton Grams

On 2/1/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:


There might be another way to do this in v7. ( I did not notice a
version reference in the previous emails, but I might have missed it
too.)

How about this idea?

Setup a DVF (Data Visualization Field) (maybe a view field would work
too?) that would use Javascript to "emit" ARS events every second. The
event would signal a guide to be run on the form and the recount to be
done. Assuming that the above model works then I would think that
Javascripts setTimeOut could even be set to run every millisecond
seconds too. (now I have no idea how long it takes for an even to be
processed and you might actually be able to flood the User Tool with
events and never get the active links to stop long enough for you to
actually type in the field too. (So do not set it to ever millisecond.
:)

But that might work and get you a smaller interval than 3 seconds.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.

RE:
"
Is it possible to populate a field as you typing in another
field….like real time information and not populating it after losing
focus or something…

What I am trying to do is while you tying into a text field it should
display how many characters are left for you to type in another text
field like the example below.
"


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Re: Workflow

[Carey Matthew Black]

Axton,

My idea was that the DVF field would be hidden. It's sole function
would be to "fire" events back to the form based on a javascript
clock. (So that you can get events every second instead of only every
three seconds.) I think that model should prevent the behaviour that
Doug Blair was seeing with the unending nesting of Active Links.


Yes you could also use a DVF to display the "Character Field" and the
"count field". However, that would require a bit more DVF than want I
was trying to suggest would be needed. (And if a View field could
actually be used to send events back to the Client then you might not
have to really have a DVF at all. Just use Javascript to emit  a
"count the length now" signal when you want it to.


--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 2/2/07, Axton <[EMAIL PROTECTED]> wrote:

** With the DVF architecture, an interval shouldn't be necessary.  You could
write the DVP so that a character entry triggers an event.  One of the next
tasks I have for the DV Plugin Architecture I am writing is some type of
generic event handling.

http://arswiki.org/projects/dvpfw

If anyone wants to contribute to this project, let me know.

Axton Grams


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Incident Management workflow

[Murray, Greg]

I am trying to find a bit of workflow that populates some hidden fields
on the Incident (HPD:Helpdesk) form that has been modified and I am
getting a bit lost and wondered if someone can help me out.

I follow these steps:

- from Incident Management I bring back a People record

- I select modify to modify the People record, and change some of the
Location Information (eg. Region, Site Group and Site)

- On window close there is workflow to populate the z1D Char hidden
fields with Company, Organization, Department, Site etc.

I cant find the Workflow that populates the hidden fields on Window
close. I can see the Active Link (HPD:INC:CS_100_Chk) that runs to see
if any of the Location Information has changed against the z1D Char
fields(( 'Region' != 'z1D Char01') OR ( 'Site Group' != 'z1D Char11') OR
( 'Site' != 'z1D Char02') OR ( 'Street' != 'z1D Char04') OR ( 'City' !=
'z1D Char05') OR ( 'State Province' != 'z1D Char06') OR ( 'Country' !=
'z1D Char08') OR ( 'Zip/Postal Code' != 'z1D Char07') OR ( 'Desk
Location' != 'z1D Char09') OR ( 'Mail Station' != 'z1D Char10') OR (
'Time Zone' != 'z1D Char12')), but I cant see where it populates them
before checking. I have turned all logging on and gone through the logs
many times now. Maybe I am missing something?

If anyone has any tools or information that could help me with
understanding this better I would appreciate it.

Thank you.

 

Greg Murray

 

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Workflow Documentation 7.1

[Kathy Morris]

Hi All,
 
I am trying to run a tool to document our workflow on our system (AR 7.1,  
ITSM) on Windows.  I had been using AR system, but the AL are displaying,  
but the forms are not displaying - is there another free tool I can use to  
document the workflow?

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Re: workflow manual

[LJ Longwing]

You need to do a 'Call Guide' action which has the option to loop through a
table, then you need to have the guide in question take whatever action you
need done.

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jorge Polo
Sent: Monday, November 02, 2009 11:10 AM
To: arslist@ARSLIST.ORG
Subject: workflow manual


** 

Hello everyone,

 

I am new developing applications and I can't find any documentation on how
to loop thru a table until EOF. I am trying to  update a specific record on
The CTM:People table when an escalation submits a record into a stage form
with the value of the field I need to update in my CTM:People table (Target)
. I need to loop thru the stage form and update each corresponding record in
the CTM:people form.

 

Thank you in advance to anyone willing to help...  


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Re: Workflow problem

[Joe DeSouza]

Hello Shafqat,

Usually turning on your SQL logs can tell you the cause of such errors.. turn 
them on and look at the last statements that were successfully executed by the 
database before the database rolled back transactions.

Trigger the action or actions that cause that error as soon as you turn on your 
SQL logs and then filter the SQL logs by the user that exectued the actions 
that triggered the error.

Joe D'Souza
 
- Original Message 
From: Shafqat Ayaz <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, September 30, 2008 8:58:33 PM
Subject: Workflow problem

** 
Hi All

I am noticing an error message in the arerror.log file. The message is as 
follows.

The value(s) for this entry violate a unique index that has been defined for 
this form: NTE:SYS-Group NT Control entry NTG00063532 fields: 100205 
179 (ARERR 382)

Ok I understand what the entry means, what I cannot find is, what is causing 
this to happen. Obviously some workflow/process is trying to create entries in 
this form. But what process or workflow? does anyone have any idea?

ITSM 7
ARS 7

Many thanks

shafqat 




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Re: Workflow problem

[Tony Worthington]

I contacted BMC regarding this issue over a year ago and they identified 
it as a defect around the GUID on the form -- there is a unique index on 
that field.  Their workaround was to remove the index.  They never 
identified the cause of the issue.

SW00271646


  Tony Worthington
  Sr. Technical Analyst
  Kohl's Department Stores
  N56 W17000 Ridgewood Drive
  Menomonee Falls, WI 53051
  262.703.5911 (phone)
  [EMAIL PROTECTED]
  www.Kohls.com




Shafqat Ayaz <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

09/30/2008 07:58 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Workflow problem






** 
Hi All

I am noticing an error message in the arerror.log file. The message is as 
follows.
 
The value(s) for this entry violate a unique index that has been defined 
for this form: NTE:SYS-Group NT Control entry NTG00063532 fields: 
100205 179 (ARERR 382)
 
Ok I understand what the entry means, what I cannot find is, what is 
causing this to happen. Obviously some workflow/process is trying to 
create entries in this form. But what process or workflow? does anyone 
have any idea?
 
ITSM 7
ARS 7
 
Many thanks
 
shafqat
 
 

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Re: Workflow problem

[Phillips, Richard I CTR USA]

I'm pretty sure that this is a bug.  Don't have time to find the # for you,
but check support website (we have the same issue-makes for a nasty log).

rp 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Tuesday, September 30, 2008 7:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow problem

**
Hello Shafqat,
 
Usually turning on your SQL logs can tell you the cause of such errors..
turn them on and look at the last statements that were successfully executed
by the database before the database rolled back transactions.
 
Trigger the action or actions that cause that error as soon as you turn on
your SQL logs and then filter the SQL logs by the user that exectued the
actions that triggered the error.
 
Joe D'Souza
 
- Original Message 
From: Shafqat Ayaz <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, September 30, 2008 8:58:33 PM
Subject: Workflow problem

**
Hi All

I am noticing an error message in the arerror.log file. The message is as
follows.
 
The value(s) for this entry violate a unique index that has been defined for
this form: NTE:SYS-Group NT Control entry NTG00063532 fields: 100205
179 (ARERR 382)
 
Ok I understand what the entry means, what I cannot find is, what is causing
this to happen. Obviously some workflow/process is trying to create entries
in this form. But what process or workflow? does anyone have any idea?
 
ITSM 7
ARS 7
 
Many thanks
 
shafqat

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Description: S/MIME cryptographic signature

Workflow Order Question

[Sokol, Brian]

We have a custom purchasing application in Remedy. At the end of the
purchasing process a Help Desk ticket (HD 5.6) is created. I am trying
to populate the description field with our back end purchase order
number. The Remedy purchase request may have more then 1 PO#. At the
time that the HD tkt is created I am populating a field on the
purchasing form with the PO numbers (they are on a sub form). The
description field is not getting the PO number. I thought this was might
be caused by the HD tkt being created before I populate the field with
the PO numbers. I turned on AL and Filter logging and according to the
logs the PO field is being populated and then the HD tkt is being
created.
 So is the timing in the logs accurate? If so any idea why this is
happening?

> Brian Sokol
> Manager, Desktop Services
> Scholastic Inc.
> 557 Broadway
> NY, NY 10012
> (212) 343-6494
> http://www.Scholastic.com
> 
> 

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Helpdesk 5.6 Workflow

[Brad Terhune]

Hi list!
For any of you out there running the older Remedy Helpdesk app, I
could use some workflow assistance.  In HPD:HPDOnRtnRequesterName+01
and +02.  Once you bring up the Search form and select the proper
individual and then click OK, what action takes the selected person
back to HPD:Helpdesk and populates the form?

If I look someone up through Requester Login Name+, it brings them
back into HPD:Helpdesk fine.  However I can't find any differenence in
the HPD:HPDOnRtnRequesterName ALs and the
HPD:HPDOnRtnRequesterLoginName ALs.

Any help you all could give would be great!

Thanks,
Brad Terhune
brad.terh...@gmail.com

University of Tennessee Health Science Center

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Re: Workflow newbie

[Lyle Taylor]

What about doing your check with Active Links instead?  That way, you can stop 
the save action before it gets to the server and change the status of the 
ticket in the display back to what you want.

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Larry Barnes
Sent: Thursday, March 11, 2010 9:58 AM
To: arslist@ARSLIST.ORG
Subject: Workflow newbie

**

Good morning,

I have created 2 Filters that run against any non-Standard Change Request.

  The first filters executes on "Modify" and the Run If statement is:  ( 
'Change Request Status' > "Planning In Progress") AND ('Change Type' != 
"Standard Change")

  If true it reads a filed from another from, "CHG:Associations" with a Set 
Fields If statement:
  ( 'Request ID02' = $Infrastructure Change ID$) AND ( 'Request Type01' = 
"Configuration Item")

 A temp filed called: z1D CI_RelationshipCheck is set to the value found in 
the $Request ID02$ field.


The second filter runs after the first (execution order is 1 higher) and also 
Executes on "Modify"
  The Run if statement is:
  ( 'z1D CI_RelationshipCheck' =  $NULL$ ) AND ( 'Change Request Status' > 
"Planning In Progress") and ('Change Type' != "Standard Change")


All seems to work well,  if a CI has not been related to the ticket then an 
error message pops up on the screen.

What I'm trying to do, and can't figure out is,

* Once the ticket is modified the Change Request Status Field gets changed from
  "Planning In Progress" to "Scheduled for Review"
* If there is no related CI then I want this field changed back to "Planning In 
Progress".
* The user is required to select the "Next Stage" option in the Progress Flow 
bar in
  order to have the status changed back.

 (This is what I'm trying to avoid having the user do)

Can this be done with in the second filter?  This is where I'm stuck, I would 
like to make this a better process than selecting the Next Stage option twice 
to reset this field value.



I come form the old days of programming and having requiring the user to select 
the Next Stage option twice to reset the Status filed seems like poor 
programming.

Thanks for your time in looking at my dilemma,

Larry B.
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Re: Merge Workflow

[Joe D'Souza]

MERGE filters will fire only on import. SUBMIT or MODIFY filters do not
execute while importing data. They are mutually exclusive operations on any
form.

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Kemes, Lisa
  Sent: Friday, April 16, 2010 12:36 PM
  To: arslist@ARSLIST.ORG
  Subject: Merge Workflow


  **
  I have a Filter that sets a field on Submit.  I have another Filter that
sets the same field (with slightly different data) on Modify.  I made the
mistake of adding Merge to my Submit Filter, thinking (foolishly) that it
would only do what I needed it to do if the Merge was a "submit" or new
record.  Well it did what I wanted the Submit Filter to do even though my
Merge was updating records.

  I know how to fix this (make a separate Merge Filter) but does this happen
to anyone else?  A Merge is a Merge I guess whether you are creating a new
record or updating..

  Lisa Kemes
  AR System Developer
  Tyco Electronics
  717-810-2408 tel
  717-810-2124 fax
  lisa.ke...@tycoelectronics.com

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Re: Merge Workflow

[Mueller, Doug]

Lisa,

Merge is something that can do a create or can do a set.  It depends on whether 
there is a record in place or
not.  That is correct.

Be careful using the Submit filter as you describe because that will fire on 
Submit as well as Merge
which may or may not be right because you may or may not actually want the same 
thing happening.

So, what to do

Well, we have just been discussing DB and TR

If you put a qualifier on the filter of   'DB.Entry ID' = $NULL$, you will know 
the difference.  If it is TRUE, there
is no existing record so you are creating a new one during Merge.  If it is 
FALSE, there is an existing record
so you are updating the record.  Entry ID is ALWAYS present in any record so 
there are no error cases.

Now, it turns out that On Submit, 'DB.Entry ID' = $NULL$ as well.

So, if you really did want identical logic to run when you Submit an entry and 
when you Merge and it creates
a new entry (vs. updates one), you can select both the Submit and Merge firing 
condition, put the run If to
'DB.Entry ID' = $NULL$ and go with one filter.

HOWEVER, you do need to be careful that you don't have an ELSE action.  If you 
do, you have to use
separate filters for Submit and Merge or you will get bad behaviour.

If you have additional run if criteria, not a problem just AND and the clause 
above with the entire preceding
qualifier in parenthesis to make sure it all holds together.  But the else 
action is a problem if present.

Anyway, my suggestion is it is best not to tempt fate and cause complexity and 
to keep Submit and Merge
filters separate.  Typically you do want different logic to run on them (not 
always, but often).  If you want
to differentiate between create and set happening during merge, the 'DB.Entry 
ID' = $NULL$ (or != for the
set test) is the answer.

Doug Mueller


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Friday, April 16, 2010 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Merge Workflow

**
I have a Filter that sets a field on Submit.  I have another Filter that sets 
the same field (with slightly different data) on Modify.  I made the mistake of 
adding Merge to my Submit Filter, thinking (foolishly) that it would only do 
what I needed it to do if the Merge was a "submit" or new record.  Well it did 
what I wanted the Submit Filter to do even though my Merge was updating records.

I know how to fix this (make a separate Merge Filter) but does this happen to 
anyone else?  A Merge is a Merge I guess whether you are creating a new record 
or updating

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com



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Re: Merge Workflow

[Misi Mladoniczky]

Hi Lisa,

Yes, a merge is a merge. The API-call is what defines this. The Import
tool uses ARMergeEntry() wich either creates new, updates or overwrites
records. A submit in ARUser performs an ARCreateEntry() which is a Submit.

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
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> I have a Filter that sets a field on Submit.  I have another Filter that
> sets the same field (with slightly different data) on Modify.  I made the
> mistake of adding Merge to my Submit Filter, thinking (foolishly) that it
> would only do what I needed it to do if the Merge was a "submit" or new
> record.  Well it did what I wanted the Submit Filter to do even though my
> Merge was updating records.
>
> I know how to fix this (make a separate Merge Filter) but does this happen
> to anyone else?  A Merge is a Merge I guess whether you are creating a new
> record or updating
>
> Lisa Kemes
> AR System Developer
> Tyco Electronics
> 717-810-2408 tel
> 717-810-2124 fax
> lisa.ke...@tycoelectronics.com
>
>
>
>
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> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
> --
> This message was scanned by ESVA and is believed to be clean.
>
>

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Re: Merge Workflow

[Kemes, Lisa]

Thanks so much everyone!  Luckily I did not cause too much damage. It sounds so 
elementary, but it caught me by surprise!  I ended up creating a separate 
Filter just to make things easier for me to control.  And I have a Run If on my 
Merge Filter to make sure that it only runs when the record is brand new 
(a.k.a. submit).


Lisa




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mueller, Doug
Sent: Friday, April 16, 2010 3:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Merge Workflow

**
Lisa,

Merge is something that can do a create or can do a set.  It depends on whether 
there is a record in place or
not.  That is correct.

Be careful using the Submit filter as you describe because that will fire on 
Submit as well as Merge
which may or may not be right because you may or may not actually want the same 
thing happening.

So, what to do

Well, we have just been discussing DB and TR

If you put a qualifier on the filter of   'DB.Entry ID' = $NULL$, you will know 
the difference.  If it is TRUE, there
is no existing record so you are creating a new one during Merge.  If it is 
FALSE, there is an existing record
so you are updating the record.  Entry ID is ALWAYS present in any record so 
there are no error cases.

Now, it turns out that On Submit, 'DB.Entry ID' = $NULL$ as well.

So, if you really did want identical logic to run when you Submit an entry and 
when you Merge and it creates
a new entry (vs. updates one), you can select both the Submit and Merge firing 
condition, put the run If to
'DB.Entry ID' = $NULL$ and go with one filter.

HOWEVER, you do need to be careful that you don't have an ELSE action.  If you 
do, you have to use
separate filters for Submit and Merge or you will get bad behaviour.

If you have additional run if criteria, not a problem just AND and the clause 
above with the entire preceding
qualifier in parenthesis to make sure it all holds together.  But the else 
action is a problem if present.

Anyway, my suggestion is it is best not to tempt fate and cause complexity and 
to keep Submit and Merge
filters separate.  Typically you do want different logic to run on them (not 
always, but often).  If you want
to differentiate between create and set happening during merge, the 'DB.Entry 
ID' = $NULL$ (or != for the
set test) is the answer.

Doug Mueller


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Friday, April 16, 2010 9:36 AM
To: arslist@ARSLIST.ORG
Subject: Merge Workflow

**
I have a Filter that sets a field on Submit.  I have another Filter that sets 
the same field (with slightly different data) on Modify.  I made the mistake of 
adding Merge to my Submit Filter, thinking (foolishly) that it would only do 
what I needed it to do if the Merge was a "submit" or new record.  Well it did 
what I wanted the Submit Filter to do even though my Merge was updating records.

I know how to fix this (make a separate Merge Filter) but does this happen to 
anyone else?  A Merge is a Merge I guess whether you are creating a new record 
or updating

Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com



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Mass renaming workflow

[Kelly Logan]

Hello All,

I would like to modify a workflow naming convention, which leaves me with 
several hundred disabled active links and filters that have an asterisk "*" on 
their end.

Has anyone done a mass rename like this?  It certainly seems like you could do 
so through the database, but I'm concerned that there is more than actlink.name 
that will need to be simultaneously modified.  (Or perhaps there is a server 
cache that has to be rebuilt?)

Thank you in advance for your ideas and experiences!  :^)

Kelly Logan
Remedy Consultant

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Emailing Reports Workflow

[Kevin Thornley]

 

All

 

Could someone give me an idea how to implement an escalation that would run one 
of the reports that I have saved in the reports form ?

 

Thanks

Kevin
  
_
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Re: Workflow problem

[Chris While]

Hi,

You can loop the results into a single field.

For example if the single field is field is $Mail_Output$ and the
column is $TableFieldColumn$, the set fields on the table loop would
be;

$Mail_Output$ = $Mail_Output$ + ""+$TableFieldColumn$

That way each row in the table would be given it's own output line -
once table loop complete, then push contents of $Mail_Output$ in an
e-mail

Chris

On Nov 15, 2007 8:34 AM, Chris While <[EMAIL PROTECTED]> wrote:
> Hi,
>
> You can loop the results into a single field?
>
> For example if the single field is field is $Mail_Output$ and the
> column is $TableFieldColumn$, the set fields on the table loop would
> be;
>
> $Mail_Output$ = $Mail_Output$ + ""+$TableFieldColumn$
>
> That way each row in the table would be given it's own output line -
> once table loop complete, then push contents of $Mail_Output$ in an
> e-mail
>
> Chris
>
>
> On Mar 14, 2007 7:13 PM, Patrick St-Pierre <[EMAIL PROTECTED]> wrote:
> > Hi, i have to send a email every 15 minutes, that email contains a summary
> > of the ticket and a link (to the mide tier) of the ticket, but in this
> > email i cna have 4-7 or 20 ticket = 20 link 
> >
> > I don't know how to do that ...
> >
> > i try with a filter guide that loops on a table that contains the ticket
> > info .. but after where i stock information to get all in the same email ?
> >
> > like that
> >
> >
> > Ticket is open problem network http://server/midtier/shared/serverHD033
> > Ticket open printer failed http://server/midtier/shared/serverHD02525
> > Ticket open server down http://server/midtier/shared/serverHD77878
> >
> > all in the same email
> >
> > thanks
> >
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Synchronization Of Workflow

[Chandru]

Hi List,

   I am experiencing a problem with triggering workflow
in a synchronised manner.

Suppose I have
Form 1 (1 record)Order
Form 2 (3 records)   Product
Form 3 (12 records)  Question To Product Mapping
Form 4 (36 records)  Question To Order Mapping

Each order will have n products
and each product will have n questions

1.  I am reading all questions for that product
into a char field in Form 2 via a table loop on Form 3

The problem I am facing is, I have to set a flag in Form 2
indicating that all the questions for all the products have
been read in Form 2.

When this flag is set, a record is created in one more form(say Form
X),
which inturn reads the data from Form 2 via a Table Loop and
once the data is read a flag has to set over there also, which
in turn pushes data from Form X into Form Y(a form which acts as a
interface for VQSM)


I am not able to synchronize these events, to make them happen one
after
the other.

This code was written by some one else so I cant change the forms
since the data
for these forms are coming from webservices, and am
stuck up with this synchronization thing. Tried all options (including
creating a different
form which acts as a trigger) and am running out of ideas.

Any pointers in this regard would be a great help.

Cheers,
Chandru

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Synchronization Of Workflow

[Chandre Gowda]

Hi List,

  I am experiencing a problem with triggering workflow
in a synchronised manner.

Suppose I have
Form 1 (1 record)Order
Form 2 (3 records)   Product
Form 3 (12 records)  Question To Product Mapping
Form 4 (36 records)  Question To Order Mapping

Each order will have n products
and each product will have n questions

1.  I am reading all questions for that product
   into a char field in Form 2 via a table loop on Form 3

The problem I am facing is, I have to set a flag in Form 2
indicating that all the questions for all the products have
been read in Form 2.

When this flag is set, a record is created in one more form(say Form X),
which inturn reads the data from Form 2 via a Table Loop and
once the data is read a flag has to set over there also, which
in turn pushes data from Form X into Form Y(a form which acts as a
interface for VQSM)


I am not able to synchronize these events, to make them happen one after
the other.

This code was written by some one else so I cant change the forms since the
data
for these forms are coming from webservices, and am
stuck up with this synchronization thing. Tried all options (including
creating a different
form which acts as a trigger) and am running out of ideas.

Any pointers in this regard would be a great help.

Cheers,
Chandru

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ITSM ...Workflow Folders

[Murnane, Phil]

All:

I'm trying to reduce the size of some of my VMs - does anyone know if it's okay 
to delete the various ...workflow folders under the ITSM install folder after 
the installation is finished?  They're taking up several GB of disk space.

Thanks for Any Responses!
--Phil


Phil Murnane, Sr Consultant
Windward IT Solutions, Service Management Practice
Email:  pmurn...@windwardits.com<mailto:pmurn...@windwardits.com>
Mobile: 703-896-6435
Web:www.WindwardITS.com<http://www.windwardits.com/>


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Re: Workflow ideas

[Misi Mladoniczky]

Hi,

Are we talking about the future or old records?

I would seriously consider creating and enforcing a more structured way to
point Help Desk tickets towards assets (one to one or one to many)?

If it is easy to spot the numbers in text, you could create one or more
relationship records based on Short Description and Details. Maybe using a
guide and a tmp-field looping through the data until all PCs has been found
and a corresponding relationship record created.

When you have your relationships stored in a table, you can do a join and
report on assets flagged for counting.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Good day.
>
> Mostly custom site her using AR 7.1 on Windows server and SQL.  I have a
> request to track HelpDesk tickets involving particular PCs in assets that have
> gone off warranty.   I have flagged the pcs in the asset file and need a way
> to track and report on the helpdesk tickets which have the particular asset
> number in either the Short Description or the Details.  Just wondering if
> anyone would have an idea of the best way to handle this.  Thanks in advance
> for any suggestions.
>
> David Morrison
> East Tennessee State University
>
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Re: Workflow ideas

[Drew Shuller]

Hi David. You'll need a new form that will include the asset number and a
field for warranty end date. Load your assets into that, and do a real time
lookup from your HD form against the new form. That will tell you if the
asset is in warranty. For reporting, do a join, either with a Remedy join
form or a db join with a Remedy View form.

The first part can be done with multiple assets at one time, but that's out
of my reach.

Drew Shuller
SCAB
Honduras

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Re: Workflow ideas

[Morrison, David A.]

Hi,

Thanks for the response.  It will be future tickets beginning  when the 
warranty ends.

David

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, January 21, 2014 3:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow ideas

Hi,

Are we talking about the future or old records?

I would seriously consider creating and enforcing a more structured way to 
point Help Desk tickets towards assets (one to one or one to many)?

If it is easy to spot the numbers in text, you could create one or more 
relationship records based on Short Description and Details. Maybe using a 
guide and a tmp-field looping through the data until all PCs has been found and 
a corresponding relationship record created.

When you have your relationships stored in a table, you can do a join and 
report on assets flagged for counting.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Good day.
>
> Mostly custom site her using AR 7.1 on Windows server and SQL.  I have 
> a request to track HelpDesk tickets involving particular PCs in assets that 
> have
> gone off warranty.   I have flagged the pcs in the asset file and need a way
> to track and report on the helpdesk tickets which have the particular 
> asset number in either the Short Description or the Details.  Just 
> wondering if anyone would have an idea of the best way to handle this.  
> Thanks in advance for any suggestions.
>
> David Morrison
> East Tennessee State University
>
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
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>

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Re: Workflow ideas

[Morrison, David A.]

Thanks for the response.  This is the way I was leaning toward myself, and as 
you said the multiple assets at one time could get sticky.

David Morrison
ETSU

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller
Sent: Tuesday, January 21, 2014 3:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow ideas

** Hi David. You'll need a new form that will include the asset number and a 
field for warranty end date. Load your assets into that, and do a real time 
lookup from your HD form against the new form. That will tell you if the asset 
is in warranty. For reporting, do a join, either with a Remedy join form or a 
db join with a Remedy View form.

The first part can be done with multiple assets at one time, but that's out of 
my reach.

Drew Shuller
SCAB
Honduras

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_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Workflow ideas

[Ray Palla]

Drew is well thought out on this one, but I have one question about the
'first part'. What is the sticky part?  Wouldn't a one-time escalation
handle this for you?  Then as assets are added a filter could do the
look-up.

 

r

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Morrison, David A.
Sent: Tuesday, January 21, 2014 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow ideas

 

** 

Thanks for the response.  This is the way I was leaning toward myself, and
as you said the multiple assets at one time could get sticky.

 

David Morrison

ETSU

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller
Sent: Tuesday, January 21, 2014 3:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow ideas

 

** Hi David. You'll need a new form that will include the asset number and a
field for warranty end date. Load your assets into that, and do a real time
lookup from your HD form against the new form. That will tell you if the
asset is in warranty. For reporting, do a join, either with a Remedy join
form or a db join with a Remedy View form. 

The first part can be done with multiple assets at one time, but that's out
of my reach.

Drew Shuller
SCAB
Honduras

-- 
Sent from MetroMail using my Nokia 920
_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: Workflow ideas

[Morrison, David A.]

I think the idea that multiple asset numbers could be in the Short Desc or 
Details could get involved.  But if the LIKE %asset number% comparison would 
pick any of them up it should work ok.

David

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla
Sent: Tuesday, January 21, 2014 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow ideas

**
Drew is well thought out on this one, but I have one question about the 'first 
part'... What is the sticky part?  Wouldn't a one-time escalation handle this 
for you?  Then as assets are added a filter could do the look-up.

r


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Morrison, David A.
Sent: Tuesday, January 21, 2014 3:20 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Workflow ideas

**
Thanks for the response.  This is the way I was leaning toward myself, and as 
you said the multiple assets at one time could get sticky.

David Morrison
ETSU

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller
Sent: Tuesday, January 21, 2014 3:29 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: Workflow ideas

** Hi David. You'll need a new form that will include the asset number and a 
field for warranty end date. Load your assets into that, and do a real time 
lookup from your HD form against the new form. That will tell you if the asset 
is in warranty. For reporting, do a join, either with a Remedy join form or a 
db join with a Remedy View form.

The first part can be done with multiple assets at one time, but that's out of 
my reach.

Drew Shuller
SCAB
Honduras

--
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_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Workflow ideas

[Ray Palla]

Yup. that sounds right to me.  Consider a filtering mechanism triggered by
your lookup escalation or filter.   With the mechanism you could do all
sorts of tasks like:  parse the fields (Short Desc and Details), count the
number of asset numbers, and then iterate through the count to grab each one
individually.  Remember you can set filters to be asynchronous and not use
phasing, allowing you to control the order they run in.  You could have a
handful of filters that capture a variety of issues, possibilities or
concerns.  Within that architecture you would be able to add another
requirement later if it came up.

 

Kool beans.

r

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Morrison, David A.
Sent: Tuesday, January 21, 2014 3:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow ideas

 

** 

I think the idea that multiple asset numbers could be in the Short Desc or
Details could get involved.  But if the LIKE %asset number% comparison would
pick any of them up it should work ok.

 

David

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla
Sent: Tuesday, January 21, 2014 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow ideas

 

** 

Drew is well thought out on this one, but I have one question about the
'first part'. What is the sticky part?  Wouldn't a one-time escalation
handle this for you?  Then as assets are added a filter could do the
look-up.

 

r

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Morrison, David A.
Sent: Tuesday, January 21, 2014 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow ideas

 

** 

Thanks for the response.  This is the way I was leaning toward myself, and
as you said the multiple assets at one time could get sticky.

 

David Morrison

ETSU

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller
Sent: Tuesday, January 21, 2014 3:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow ideas

 

** Hi David. You'll need a new form that will include the asset number and a
field for warranty end date. Load your assets into that, and do a real time
lookup from your HD form against the new form. That will tell you if the
asset is in warranty. For reporting, do a join, either with a Remedy join
form or a db join with a Remedy View form. 

The first part can be done with multiple assets at one time, but that's out
of my reach.

Drew Shuller
SCAB
Honduras

-- 
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Re: Workflow ideas

[Rajesh Nair]

One way we do is by using the relationship.
We relate ci against each incidents or changes and this way we keep track

Regards
On 22 Jan 2014 03:49, "Ray Palla"  wrote:

> **
>
> Yup... that sounds right to me.  Consider a filtering mechanism triggered by
> your lookup escalation or filter.   With the mechanism you could do all
> sorts of tasks like:  parse the fields (Short Desc and Details), count the
> number of asset numbers, and then iterate through the count to grab each
> one individually.  Remember you can set filters to be asynchronous and not
> use phasing, allowing you to control the order they run in.  You could have
> a handful of filters that capture a variety of issues, possibilities or
> concerns.  Within that architecture you would be able to add another
> requirement later if it came up.
>
>
>
> Kool beans.
>
> r
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Morrison, David A.
> *Sent:* Tuesday, January 21, 2014 3:37 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Workflow ideas
>
>
>
> **
>
> I think the idea that multiple asset numbers could be in the Short Desc or
> Details could get involved.  But if the LIKE %*asset number*% comparison
> would pick any of them up it should work ok.
>
>
>
> David
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Ray Palla
> *Sent:* Tuesday, January 21, 2014 4:33 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Workflow ideas
>
>
>
> **
>
> Drew is well thought out on this one, but I have one question about the
> 'first part'... What is the sticky part?  Wouldn't a one-time escalation
> handle this for you?  Then as assets are added a filter could do the
> look-up.
>
>
>
> r
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Morrison,
> David A.
> *Sent:* Tuesday, January 21, 2014 3:20 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Workflow ideas
>
>
>
> **
>
> Thanks for the response.  This is the way I was leaning toward myself, and
> as you said the multiple assets at one time could get sticky.
>
>
>
> David Morrison
>
> ETSU
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *Drew
> Shuller
> *Sent:* Tuesday, January 21, 2014 3:29 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Workflow ideas
>
>
>
> ** Hi David. You'll need a new form that will include the asset number and
> a field for warranty end date. Load your assets into that, and do a real
> time lookup from your HD form against the new form. That will tell you if
> the asset is in warranty. For reporting, do a join, either with a Remedy
> join form or a db join with a Remedy View form.
>
> The first part can be done with multiple assets at one time, but that's
> out of my reach.
>
> Drew Shuller
> SCAB
> Honduras
>
> --
> Sent from MetroMail using my Nokia 920
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Workflow Explorer

[Rick Cook]

I just use the sync search database.  It's as useful as Remedy Developer
Plus, and a heckuva lot cheaper.
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dave Headley
Sent: Monday, June 11, 2007 10:21 PM
To: arslist@ARSLIST.ORG
Subject: Workflow Explorer


** 
Hi All,
It's been a while since I was on the ARSList - jobs change and focusses
shift.  My latest move has brought me back into the Remedy world and I'm
looking at how other people explore their home grown and Remedy's packaged
application code.  The master AR Suite used to provide a good set of
documentation but I was wondering if anyone can tell me of new code explorer
software that is out at the moment.
 
I'm using version 7 and want to be able to search through the workflow to
browse for dependencies between workflow objects so that anything I add
doesn't conflict with other workflow.  Incident Management is a whole lot
more complicated than Help Desk used to be and I'm finding it difficult to
follow all of the links around the application so am looking to see if there
are any helper applications.
 
Thanks in advance
 
Dave Headley.

-- 
Get a free
<http://www.mail.com/?utm_source=mail_sent_footer&utm_medium=email&utm_term=
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Re: Workflow Explorer

[Vinson]

I use Abydos Analyzer from Abydos workflow (www.abydos-workflow.com).
It is a potent tool for analyzing the workflow in graphic and easy-to-
understand way. This tool help me a lot in customizing application
developed by another people...

Dave Headley wrote:
> Hi All,It's been a while since I was on the ARSList - jobs change and
> focusses shift.  My latest move has brought me back into the Remedy world
> and I'm looking at how other people explore their home grown and Remedy's
> packaged application code.  The master AR Suite used to provide a good
> set of documentation but I was wondering if anyone can tell me of new
> code explorer software that is out at the moment. I'm using version 7 and
> want to be able to search through the workflow to browse for dependencies
> between workflow objects so that anything I add doesn't conflict with
> other workflow.  Incident Management is a whole lot more complicated than
> Help Desk used to be and I'm finding it difficult to follow all of the
> links around the application so am looking to see if there are any helper
> applications. Thanks in advance Dave Headley.
>
> --
> Get a Free E-mail Account at Mail.com!
> Choose From 100+ Personalized Domains
> Visit http://www.mail.com today
>
>
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> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
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Re: Workflow Explorer

[David Sanders]

Hi Dave
 
For a free documentation tool, look at ARInside (http://system.devdor.net/)
which produces copious amounts of html documentation.
 
Regards
 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

ARS List Award Winner 2005

Best 3rd party Remedy Application

 

See the
<http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> ESS
Concepts Guide

 

tel +44 1494 468980

mobile +44 7710 377761

email [EMAIL PROTECTED]

 

web http://www.westoverconsulting.co.uk
<http://www.westoverconsulting.co.uk/> 

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dave Headley
Sent: Tuesday, June 12, 2007 6:21 AM
To: arslist@ARSLIST.ORG
Subject: Workflow Explorer


** 
Hi All,
It's been a while since I was on the ARSList - jobs change and focusses
shift.  My latest move has brought me back into the Remedy world and I'm
looking at how other people explore their home grown and Remedy's packaged
application code.  The master AR Suite used to provide a good set of
documentation but I was wondering if anyone can tell me of new code explorer
software that is out at the moment.
 
I'm using version 7 and want to be able to search through the workflow to
browse for dependencies between workflow objects so that anything I add
doesn't conflict with other workflow.  Incident Management is a whole lot
more complicated than Help Desk used to be and I'm finding it difficult to
follow all of the links around the application so am looking to see if there
are any helper applications.
 
Thanks in advance
 
Dave Headley.

-- 
Get a free
<http://www.mail.com/?utm_source=mail_sent_footer&utm_medium=email&utm_term=
070601&utm_content=textlink&utm_campaign=100_personalized_domains> mail.com
account & e-mail address today! 
Choose from over 100 personalized domains. 
__20060125___This posting was submitted with HTML in
it___ 

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Re: Workflow Explorer

[L. J. Head]

I second this recommendation

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
Sent: Tuesday, June 12, 2007 3:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow Explorer


** 
Hi Dave
 
For a free documentation tool, look at ARInside (http://system.devdor.net/)
which produces copious amounts of html documentation.
 
Regards
 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

ARS List Award Winner 2005

Best 3rd party Remedy Application

 

See the
<http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> ESS
Concepts Guide

 

tel +44 1494 468980

mobile +44 7710 377761

email [EMAIL PROTECTED]

 

web http://www.westoverconsulting.co.uk
<http://www.westoverconsulting.co.uk/> 

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dave Headley
Sent: Tuesday, June 12, 2007 6:21 AM
To: arslist@ARSLIST.ORG
Subject: Workflow Explorer


** 
Hi All,
It's been a while since I was on the ARSList - jobs change and focusses
shift.  My latest move has brought me back into the Remedy world and I'm
looking at how other people explore their home grown and Remedy's packaged
application code.  The master AR Suite used to provide a good set of
documentation but I was wondering if anyone can tell me of new code explorer
software that is out at the moment.
 
I'm using version 7 and want to be able to search through the workflow to
browse for dependencies between workflow objects so that anything I add
doesn't conflict with other workflow.  Incident Management is a whole lot
more complicated than Help Desk used to be and I'm finding it difficult to
follow all of the links around the application so am looking to see if there
are any helper applications.
 
Thanks in advance
 
Dave Headley.

-- 
Get a free
<http://www.mail.com/?utm_source=mail_sent_footer&utm_medium=email&utm_term=
070601&utm_content=textlink&utm_campaign=100_personalized_domains> mail.com
account & e-mail address today! 
Choose from over 100 personalized domains. 
__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with HTML
in it___ 

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Re: Workflow Explorer

[Jarl Grøneng]

Is sync search databse useful with ITSM 7? Is it possible to run sync
with that amount of forms and workflow?

.--
Jarl

On 6/12/07, Rick Cook <[EMAIL PROTECTED]> wrote:

**

I just use the sync search database.  It's as useful as Remedy Developer
Plus, and a heckuva lot cheaper.

Rick 
 From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dave Headley
Sent: Monday, June 11, 2007 10:21 PM
To: arslist@ARSLIST.ORG
Subject: Workflow Explorer


**
Hi All,
It's been a while since I was on the ARSList - jobs change and focusses
shift.  My latest move has brought me back into the Remedy world and I'm
looking at how other people explore their home grown and Remedy's packaged
application code.  The master AR Suite used to provide a good set of
documentation but I was wondering if anyone can tell me of new code explorer
software that is out at the moment.

I'm using version 7 and want to be able to search through the workflow to
browse for dependencies between workflow objects so that anything I add
doesn't conflict with other workflow.  Incident Management is a whole lot
more complicated than Help Desk used to be and I'm finding it difficult to
follow all of the links around the application so am looking to see if there
are any helper applications.

Thanks in advance

Dave Headley.
--
Get a free mail.com account & e-mail address today!
Choose from over 100 personalized domains.
__20060125___This posting was submitted
with HTML in it___
 __20060125___This posting was
submitted with HTML in it___


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Are"

Re: Workflow Explorer

[Roger Justice]

I have the full ITSM 7 and it worked for me.


-Original Message-
From: Jarl Grøneng <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 12 Jun 2007 9:10 am
Subject: Re: Workflow Explorer


Is sync search databse useful with ITSM 7? Is it possible to run sync 
with that amount of forms and workflow? 
 
.-- 
Jarl 
 
On 6/12/07, Rick Cook <[EMAIL PROTECTED]> wrote: 
> ** 
> 
> I just use the sync search database. It's as useful as Remedy Developer 
> Plus, and a heckuva lot cheaper. 
> 
> Rick  
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Dave Headley 
> Sent: Monday, June 11, 2007 10:21 PM 
> To: [EMAIL PROTECTED]
> Subject: Workflow Explorer 
> 
> 
> ** 
> Hi All, 
> It's been a while since I was on the ARSList - jobs change and focusses 
> shift. My latest move has brought me back into the Remedy world and I'm 
> looking at how other people explore their home grown and Remedy's packaged 
> application code. The master AR Suite used to provide a good set of 
> documentation but I was wondering if anyone can tell me of new code explorer 
> software that is out at the moment. 
> 
> I'm using version 7 and want to be able to search through the workflow to 
> browse for dependencies between workflow objects so that anything I add 
> doesn't conflict with other workflow. Incident Management is a whole lot 
> more complicated than Help Desk used to be and I'm finding it difficult to 
> follow all of the links around the application so am looking to see if there 
> are any helper applications. 
> 
> Thanks in advance 
> 
> Dave Headley. 
> -- 
> Get a free mail.com account & e-mail address today! 
> Choose from over 100 personalized domains. 
> __20060125___This posting was submitted 
> with HTML in it___ 
> __20060125___This posting was 
> submitted with HTML in it___ 
 
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Re: Workflow Explorer

[Tanner, Doug]

I understand that Remedy kicked off the sync database function on an ITSM 7.X 
system prior to releasing the Application Suite last year. They are still 
waiting for it to complete :) Doug

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jarl Grøneng
Sent: Tuesday, June 12, 2007 9:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow Explorer

Is sync search databse useful with ITSM 7? Is it possible to run sync
with that amount of forms and workflow?

.--
Jarl

On 6/12/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> **
>
> I just use the sync search database.  It's as useful as Remedy Developer
> Plus, and a heckuva lot cheaper.
>
> Rick 
>  From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Dave Headley
> Sent: Monday, June 11, 2007 10:21 PM
> To: arslist@ARSLIST.ORG
> Subject: Workflow Explorer
>
>
> **
> Hi All,
> It's been a while since I was on the ARSList - jobs change and focusses
> shift.  My latest move has brought me back into the Remedy world and I'm
> looking at how other people explore their home grown and Remedy's packaged
> application code.  The master AR Suite used to provide a good set of
> documentation but I was wondering if anyone can tell me of new code explorer
> software that is out at the moment.
>
> I'm using version 7 and want to be able to search through the workflow to
> browse for dependencies between workflow objects so that anything I add
> doesn't conflict with other workflow.  Incident Management is a whole lot
> more complicated than Help Desk used to be and I'm finding it difficult to
> follow all of the links around the application so am looking to see if there
> are any helper applications.
>
> Thanks in advance
>
> Dave Headley.
> --
> Get a free mail.com account & e-mail address today!
> Choose from over 100 personalized domains.
> __20060125___This posting was submitted
> with HTML in it___
>  __20060125___This posting was
> submitted with HTML in it___

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Accessing, copying, disseminating or re-using any of the information contained 
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Re: Workflow Explorer

[Rick Cook]

It is possible - it can take a few hours, and you have to have a decent
amount of RAM, but it will run.  Remember, as always, don't close
Administrator until its done.

I find it quite useful in figuring out what's connected to what.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug
Sent: Tuesday, June 12, 2007 6:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow Explorer

I understand that Remedy kicked off the sync database function on an ITSM
7.X system prior to releasing the Application Suite last year. They are
still waiting for it to complete :) Doug

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng
Sent: Tuesday, June 12, 2007 9:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow Explorer

Is sync search databse useful with ITSM 7? Is it possible to run sync with
that amount of forms and workflow?

.--
Jarl

On 6/12/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> **
>
> I just use the sync search database.  It's as useful as Remedy 
> Developer Plus, and a heckuva lot cheaper.
>
> Rick 
>  From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Dave Headley
> Sent: Monday, June 11, 2007 10:21 PM
> To: arslist@ARSLIST.ORG
> Subject: Workflow Explorer
>
>
> **
> Hi All,
> It's been a while since I was on the ARSList - jobs change and 
> focusses shift.  My latest move has brought me back into the Remedy 
> world and I'm looking at how other people explore their home grown and 
> Remedy's packaged application code.  The master AR Suite used to 
> provide a good set of documentation but I was wondering if anyone can 
> tell me of new code explorer software that is out at the moment.
>
> I'm using version 7 and want to be able to search through the workflow 
> to browse for dependencies between workflow objects so that anything I 
> add doesn't conflict with other workflow.  Incident Management is a 
> whole lot more complicated than Help Desk used to be and I'm finding 
> it difficult to follow all of the links around the application so am 
> looking to see if there are any helper applications.
>
> Thanks in advance
>
> Dave Headley.
> --
> Get a free mail.com account & e-mail address today!
> Choose from over 100 personalized domains.
> __20060125___This posting was submitted with HTML 
> in it___  __20060125___This posting was submitted 
> with HTML in it___


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Re: Workflow Explorer

[Rick Cook]

Oooo, good reminder.  It takes workflow chunks and displays them in a
flow-chart/Visio type format, if I remember correctly.  Excellent for
certain types of system documentation.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Vinson
Sent: Tuesday, June 12, 2007 12:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow Explorer

I use Abydos Analyzer from Abydos workflow (www.abydos-workflow.com).
It is a potent tool for analyzing the workflow in graphic and easy-to-
understand way. This tool help me a lot in customizing application developed
by another people...

Dave Headley wrote:
> Hi All,It's been a while since I was on the ARSList - jobs change and 
> focusses shift.  My latest move has brought me back into the Remedy 
> world and I'm looking at how other people explore their home grown and 
> Remedy's packaged application code.  The master AR Suite used to 
> provide a good set of documentation but I was wondering if anyone can 
> tell me of new code explorer software that is out at the moment. I'm 
> using version 7 and want to be able to search through the workflow to 
> browse for dependencies between workflow objects so that anything I 
> add doesn't conflict with other workflow.  Incident Management is a 
> whole lot more complicated than Help Desk used to be and I'm finding 
> it difficult to follow all of the links around the application so am 
> looking to see if there are any helper applications. Thanks in advance
Dave Headley.
>
> --
> Get a Free E-mail Account at Mail.com!
> Choose From 100+ Personalized Domains
> Visit http://www.mail.com today
>
>
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Re: Workflow Explorer

[Neel Guatam]

Ohh okay does anyone know how much does it (abydos workflow analyser)
cost? It is user-based license or server based?  
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, June 12, 2007 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow Explorer

Oooo, good reminder.  It takes workflow chunks and displays them in a
flow-chart/Visio type format, if I remember correctly.  Excellent for
certain types of system documentation.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Vinson
Sent: Tuesday, June 12, 2007 12:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow Explorer

I use Abydos Analyzer from Abydos workflow (www.abydos-workflow.com).
It is a potent tool for analyzing the workflow in graphic and easy-to-
understand way. This tool help me a lot in customizing application
developed
by another people...

Dave Headley wrote:
> Hi All,It's been a while since I was on the ARSList - jobs change and 
> focusses shift.  My latest move has brought me back into the Remedy 
> world and I'm looking at how other people explore their home grown and

> Remedy's packaged application code.  The master AR Suite used to 
> provide a good set of documentation but I was wondering if anyone can 
> tell me of new code explorer software that is out at the moment. I'm 
> using version 7 and want to be able to search through the workflow to 
> browse for dependencies between workflow objects so that anything I 
> add doesn't conflict with other workflow.  Incident Management is a 
> whole lot more complicated than Help Desk used to be and I'm finding 
> it difficult to follow all of the links around the application so am 
> looking to see if there are any helper applications. Thanks in advance
Dave Headley.



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Re: Workflow Explorer

[Jarl Grøneng]

LOL!

--
Jarl

On 6/12/07, Tanner, Doug <[EMAIL PROTECTED]> wrote:

I understand that Remedy kicked off the sync database function on an ITSM 7.X 
system prior to releasing the Application Suite last year. They are still 
waiting for it to complete :) Doug

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jarl Grøneng
Sent: Tuesday, June 12, 2007 9:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow Explorer

Is sync search databse useful with ITSM 7? Is it possible to run sync
with that amount of forms and workflow?

.--
Jarl

On 6/12/07, Rick Cook <[EMAIL PROTECTED]> wrote:
> **
>
> I just use the sync search database.  It's as useful as Remedy Developer
> Plus, and a heckuva lot cheaper.
>
> Rick 
>  From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Dave Headley
> Sent: Monday, June 11, 2007 10:21 PM
> To: arslist@ARSLIST.ORG
> Subject: Workflow Explorer
>
>
> **
> Hi All,
> It's been a while since I was on the ARSList - jobs change and focusses
> shift.  My latest move has brought me back into the Remedy world and I'm
> looking at how other people explore their home grown and Remedy's packaged
> application code.  The master AR Suite used to provide a good set of
> documentation but I was wondering if anyone can tell me of new code explorer
> software that is out at the moment.
>
> I'm using version 7 and want to be able to search through the workflow to
> browse for dependencies between workflow objects so that anything I add
> doesn't conflict with other workflow.  Incident Management is a whole lot
> more complicated than Help Desk used to be and I'm finding it difficult to
> follow all of the links around the application so am looking to see if there
> are any helper applications.
>
> Thanks in advance
>
> Dave Headley.
> --
> Get a free mail.com account & e-mail address today!
> Choose from over 100 personalized domains.
> __20060125___This posting was submitted
> with HTML in it___
>  __20060125___This posting was
> submitted with HTML in it___

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Re: Workflow Explorer

[Dave Barber]

Contact the guys at Abydos, they're a very helpful bunch (have spoken to
Mark Herring, very helpful fella, I'm a tad sorry we couldn't send any
business his way).

We decided to go the Migrator route, although it is definitely problematic.
It will not reliably migrate our whole suite of applications (our suite of
apps plus ITSM 7, CMDB) without falling over.  It has issues with join forms
(do them manually).  the migrate forms & data option doesn't pop up with
sensible choices auto selected (if you've asked for forms & data for those
selected forms, why do you then have to re-select them and tell it that you
want the data as well).

Regards

Dave


On 12/06/07, Neel Guatam <[EMAIL PROTECTED]> wrote:


Ohh okay does anyone know how much does it (abydos workflow analyser)
cost? It is user-based license or server based?


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, June 12, 2007 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow Explorer

Oooo, good reminder.  It takes workflow chunks and displays them in a
flow-chart/Visio type format, if I remember correctly.  Excellent for
certain types of system documentation.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Vinson
Sent: Tuesday, June 12, 2007 12:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Workflow Explorer

I use Abydos Analyzer from Abydos workflow (www.abydos-workflow.com).
It is a potent tool for analyzing the workflow in graphic and easy-to-
understand way. This tool help me a lot in customizing application
developed
by another people...

Dave Headley wrote:
> Hi All,It's been a while since I was on the ARSList - jobs change and
> focusses shift.  My latest move has brought me back into the Remedy
> world and I'm looking at how other people explore their home grown and

> Remedy's packaged application code.  The master AR Suite used to
> provide a good set of documentation but I was wondering if anyone can
> tell me of new code explorer software that is out at the moment. I'm
> using version 7 and want to be able to search through the workflow to
> browse for dependencies between workflow objects so that anything I
> add doesn't conflict with other workflow.  Incident Management is a
> whole lot more complicated than Help Desk used to be and I'm finding
> it difficult to follow all of the links around the application so am
> looking to see if there are any helper applications. Thanks in advance
Dave Headley.



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received it in error, please notify the sender immediately and delete the
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Re: Workflow Concern

[Kiran Patil]

Hi,



It is not recommended to write custom code to perform normalization
activity. Atrium has OOB capability to perform normalization, you may need
to debug it and find out root cause for failure.

 Check atrium log in atrium folder where it would be easy to identify root
cause. search in log with Instance ID or CI Name where normalization has
been failed.

 And also check CI type mentioned on ProductAliasMapping form and on
Product Catalog foundation form. We have faced this issue because of CI
type mismatch.



What Atrium version are you running on?



Regards

Kiran





On Thu, Jul 18, 2013 at 8:38 PM, Kathy Morris wrote:

> **
>
> Hi,
>
> ** **
>
> We tried to set a normalization rule for a class of CIs and it was not
> working properly.
>
> If we used a filter to set a field attribute in class BMC_OperatingSystem
> – would the filter be more of a performance hit?
>
> Not sure of how the workflow is queried/modified thru the normalization
> rule.  Is it about the same performance hit as a filter?
>  _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 
*Regards*
*
**Kiran Patil*
*Cognizant Technology Solutions*
*Pune, India*
*Mob No: +91 989 037 7125
*

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Checkbox Column workflow

[Brittain, Mark]

HI All

On a table field I have enabled the Checkbox Column. Now I want to use it.

I have a table with three columns Full Name, Email Address, Manager (Y or N)
The I have a check box "Notify Manager"

1.   If the Notify Manager is selected, I want an active link to loop 
though the table, check the manager rows

2.   Next the user can check or uncheck an of the row.

3.   Finally when the select OK, loop though the table for the checked rows 
and get the email addresses.

ARS 7.6.04 SP5
MID-TIER 7.6.04 SP5
ITSM 7.6.04 SP2

I don't see any way to do that. Any suggestions would be greatly appreciated.

Mark

Mark Brittain
Sr. OSD Systems Engineer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315.634.9337
Mobile: 315.882.5360
[cid:image001.gif@01D08276.9E974550]



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Wierd Workflow Issue

[Kevin Begosh]

List,
I am having a wierd workflow issue and I am wondering if anyone else has
ever had this issue.  I have a filter that goes through and takes the data
from a character field and pushes it to another character field and adds
some HTML tags to it.  The main one I am concerned with is the one where I
add  anytime there is a carriage return.  So my set fields value looks
like this:

REPLACE($Comments HTML$,  "",  "")

and it works fine.  The problem I am having now is everytime the AR Server
is restarted the system comes through and adds a space my set fields value
so it looks like this

REPLACE($Comments HTML$,  " ",  "")

Has anyone ever seen this or know why ARS would add that extra space in the
filter?  This is all custom workflow.

ARS 7.1
Windows 2003


-- 
Kevin Begosh

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Panacea Workflow Application

[Kaiser Norm E CIV USAF 96 CG/SCWOE]

**








Hello everyone:

 

Can someone with experience with Panacea's Workflow
automation application answer a few questions for me?

 

I want to be able to migrate form changes from a .def file
to a live server.  So, for example, I have a form on a live system with 20
fields.  I want to delete 10 of those fields and add five new ones.  I want to
do it by simply doing an import.  In 5.1.2, the form is dropped and recreated,
thus dropping the underlying data.  I'm looking for a tool that will
import the new form without dropping data.  Can Panacea do this?

 

Also, roughly how much does it cost?



Thanks,

Norm






__20060125___This posting was submitted with HTML in it___

Newbie workflow question

[Bezhenar, Dmitry]

Hello List, 

Sorry for a newbie question.

I have several escalations which take data from different vendor and view forms 
and put them into different regular forms. 
I would like to link these "Push fields" actions to a button click.
I tried to transform all escalations into ALs and then link them together using 
AL guide. Unfortunately it does not work.
When I click a button (with a "Call guide" action) it pushes only one record.

How should I construct my workflow to have import on a button click?

Thank you.

 

 

Kind regards / ? ?
Dmitry Bezhenar

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How to Document Workflow?

[Sokol, Brian]

Are there any tools for documenting specific Remedy workflow?

Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
http://www.Scholastic.com


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