RE: [LegacyUG] Panic!

[Donna Newell]

The problem is if you contact Dell you will get someone from India that you 
can't understand, and they will be very short with you and rather impatient 
with you also for your not understanding them.  Been through the process 3 
times in the last couple of months with a brand new W8 computer, I have had to 
reinstall W8 twice, I'm actually getting pretty good at it.
If I might make another suggestion that I have not seen offered.  I noticed you 
mentioned that you installed Turbo Tax and Java(as a side note sometimes Java 
causes problems), and you also installed Silverlight.  I would suggest that you 
do a restore back to before the problem started.  That would probably be before 
the other programs and other updates were added.  Pick one that was at least a 
week or 2 weeks prior to the creation of the problem.  Then return and report 
on the outcome.  I am betting your problem in Java and Silverlight and 
compatibility issues with the new version that was installed.
I would only do a reinstall of windows as a last resort, make sure you fully 
understand what you are getting into and the implication that come with it.  It 
wipes out a lot of stuff and you end up starting from scratch in SOME 
instances.  By doing the restore it is much safer and you are picking the time 
to go back to, if it doesn't look right just go back farther.
I am anxious to find out if this will work for you.  It is a less drastic fix.

Donna, Ardmore, Oklahoma

-Original Message-
From: Ron Ferguson [mailto:ronfergy@tiscali.co.uk]
Sent: Wednesday, April 10, 2013 6:15 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

Barbara,

I wasn't thinking of Dell, rather a local geek! However you can check the 
memory yourself - see:
http://windows.microsoft.com/en-us/windows7/diagnosing-memory-problems-on-your-computer
 - and look near the bottom of the page for manual running.

Ron Ferguson
http://www.fergys.co.uk/

-Original Message-
From: BK Ford
Sent: Wednesday, April 10, 2013 11:42 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

See my response within (I hope that's allowed) in all caps to differentiate:



Sent from my iPad

On Apr 10, 2013, at 4:49 PM, "Ron Ferguson" 
wrote:

> Barbara,
>
> I'm afraid that I have just had three hours sleep - I spent much of
> last night working on a rewrite of my Photo Album webpages (not yet
> finished) so have not really had chance to absorb the possible causes.
> UGH!!

> What is clear is
> that it is an installation problem, or an interaction from another
> program.
> The fact that you got so far indicates that it may be the latter,
> although by no means am I ruling the first option out.
>
> Have you recently installed *any* other program - especially, but not
> exclusively, an antivirus or firewall? BTW. have you tried closing
> down your PC., leaving it for a few minutes and restarting - if so
> does it still stop at opening the Sample file. I know many people
> still run V6 on WIN7, so that is unlikely to be the problem. You may
> like to try uninstalling, deleting the C:\Legacy folder shutting down
> your Anti-virus and Firewall while installing Legacy - this is not
> something which I would like to do myself btw..
>
ABOVE ARE ALL THINGS I HAVE TRIED. I EVEN UNINSTALLED THE THREE PROGRAMS I HAVE 
INSTALLED SINCE THE LAST TIME I USED LEGACY SUCCESSFULLY. STILL SAME ERROR. I 
DISABLED MY ANTIVIRUS FOR A CLEAN INSTALL. SAME PROBLEM. REMEMBER ALSO, THAT I 
HAVE USED THIS PROGRAM SUCCESSFULLY ON THIS COMPUTER.

> There is one other thing which comes to mind, how long have you had
> the PC., and was it new?

MY COMPUTER IS A DELL XPS 64 GB THAT IS 9 MONTHS OLD. AS FAR AS I KNOW I AM NOT 
HAVING OTHER PROBLEMS.

> some years ago on my then a few weeks old WIN XP, I kept having
> problems running programs (which makes me ask whether you have tried
> running other programs?) only to eventually find out that I had a
> defective RAM.
>
I USE MY COMPUTER NONSTOP EXCEPT THE LAST FEW DAYS WHEN I HAVE BEEN GONE A LOT, 
AND EVEN HAD IT WITH ME ONE OF THOSE DAYS, AND EVERYTHING ELSE SEEMS TO BE 
WORKING.
> I know that Brian is following this thread, maybe he can advise
> whether contacting their technical dept. will help, I'm not sure, but
> nothing will be lost by so doing.
>
> As you will have gathered these are just a few random thoughts,
> dotting i's and crossing t's, when I am more awake, I will switch my
> head on!

IT JUST SEEMED PRETTY HOPELESS TO ME WHEN THE TECH SUPPORT GUY, LOOKING INTO MY 
COMPUTER WITH GOTOASSIST SAID HE COULDN'T COME UP WITH ANYTHING. THEN WHEN HE 
SAID THIS HAPPENS FAIRLY OFTEN BUT HE DIDN'T HAVE A LIST OF INCOMPATIBLES 
ALREADY KNOWN, IT SEEMED LIKE THE WORST NEWS EVER.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
>
> -Original Message-
> From: BK Ford
> Sent: Wednesday, April 10, 2013 6:09 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> Ron,
> I am sick. I have tried every

[LegacyUG] Families Sync with Android

[Dave Johnson]

I am the proud owner of a new Nexus 7 running the Android OS.  I downloaded
the Families App on the Nexus and the Families Sync on my windows 7
computer.  Whenever I try to "Write Family File to Device", it first tries
to convert my Family File to SQLite Format.  It shows that most if not all
of my census images are missing (they are stored in c:Legacy/Docs/Census).
In any case, I receive the message that reads: "SQLite Error - AUTOINCREMENT
is only allowed on an INTEGER PRIMARY KEY.  It happens on the same
individual each time.



I've ran the Legacy File Maintenace but still get the same error.



Any assistance is appreciated.



Dave






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[LegacyUG] Master Source Samples

[Barbara]

Where can I find the master souce samples that Jeff created?  I have a couple 
of them and want to look at the others, but can't remember where to find them 
on the Legacy site.
Barb


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Re: [LegacyUG] Panic!

[BK Ford]

Oh, waitI know if I did anything with media, it was back when I was still 
using the old laptop. SO, those files would still be there, in the c:/legacy 
folder that remained on that laptop. Yay!



Sent from my iPad

On Apr 10, 2013, at 7:25 PM, BK Ford  wrote:

> Good point. I never was very successful using pictures in Legacy. But, it 
> seems like I remember having some. What would be the name of that file in the 
> folder?
>
>
>
> Sent from my iPad
>
> On Apr 10, 2013, at 7:03 PM, Freuler  wrote:
>
>> A good solution. If you have any media files that you include in Legacy 
>> (pictures, etc) I would think you would need to copy them over to their 
>> respective places also.
>>
>> On Apr 10, 2013, at 4:59 PM, BK Ford  wrote:
>>
>>> I have had a thought that might solve my immediate problem of converting 
>>> the .fdb file to a gedcom, through Legacy, maybe. I have an old laptop that 
>>> is slow as molasses but still configured to use on my network. I am now 
>>> downloading Legacy 6 onto it. Then I will use a thumb drive to copy the 
>>> .fdb file onto the old computer and hopefully get it to limp along long 
>>> enough to convert a gedcom. No, I do not want to continue to use the old 
>>> one, just for Legacy. It takes forever just to open a program. [The 
>>> download is now finished on the old computer; I'll transfer the file and 
>>> hope to convert it to a gedcom, save it onto the thumb drive, and then 
>>> import the gedcom into FTM 2011 I guess. I'm so sad not to be able to use 
>>> Legacy. It took me weeks to learn it.] I do see that I left my Legacy 
>>> folder on the C: on the old laptop, so I'm just going to replace the .fdb 
>>> in that folder (last modified 6-18-2012) with the latest .fdb on my new 
>>> computer (updated this March). Then, at least all my "stuff" is working on 
>>> the old computer.
>>>
>>> Am I making any sense?
>>>
>>>
>>>
>>> Sent from my iPad
>>>
>>> On Apr 10, 2013, at 6:14 PM, "Ron Ferguson"  
>>> wrote:
>>>
 Barbara,

 I wasn't thinking of Dell, rather a local geek! However you can check the
 memory yourself - see:
 http://windows.microsoft.com/en-us/windows7/diagnosing-memory-problems-on-your-computer
 - and look near the bottom of the page for manual running.

 Ron Ferguson
 http://www.fergys.co.uk/

 -Original Message-
 From: BK Ford
 Sent: Wednesday, April 10, 2013 11:42 PM
 To: LegacyUserGroup@LegacyUsers.com
 Subject: Re: [LegacyUG] Panic!

 See my response within (I hope that's allowed) in all caps to 
 differentiate:



 Sent from my iPad

 On Apr 10, 2013, at 4:49 PM, "Ron Ferguson" 
 wrote:

> Barbara,
>
> I'm afraid that I have just had three hours sleep - I spent much of last
> night working on a rewrite of my Photo Album webpages (not yet finished)
> so
> have not really had chance to absorb the possible causes. UGH!!

> What is clear is
> that it is an installation problem, or an interaction from another
> program.
> The fact that you got so far indicates that it may be the latter, although
> by no means am I ruling the first option out.
>
> Have you recently installed *any* other program - especially, but not
> exclusively, an antivirus or firewall? BTW. have you tried closing down
> your
> PC., leaving it for a few minutes and restarting - if so does it still
> stop
> at opening the Sample file. I know many people still run V6 on WIN7, so
> that
> is unlikely to be the problem. You may like to try uninstalling, deleting
> the C:\Legacy folder shutting down your Anti-virus and Firewall while
> installing Legacy - this is not something which I would like to do myself
> btw..
 ABOVE ARE ALL THINGS I HAVE TRIED. I EVEN UNINSTALLED THE THREE PROGRAMS I
 HAVE INSTALLED SINCE THE LAST TIME I USED LEGACY SUCCESSFULLY. STILL SAME
 ERROR. I DISABLED MY ANTIVIRUS FOR A CLEAN INSTALL. SAME PROBLEM. REMEMBER
 ALSO, THAT I HAVE USED THIS PROGRAM SUCCESSFULLY ON THIS COMPUTER.

> There is one other thing which comes to mind, how long have you had the
> PC.,
> and was it new?

 MY COMPUTER IS A DELL XPS 64 GB THAT IS 9 MONTHS OLD. AS FAR AS I KNOW I AM
 NOT HAVING OTHER PROBLEMS.

> some years ago on my then a few weeks old WIN XP, I kept
> having problems running programs (which makes me ask whether you have
> tried
> running other programs?) only to eventually find out that I had a
> defective
> RAM.
 I USE MY COMPUTER NONSTOP EXCEPT THE LAST FEW DAYS WHEN I HAVE BEEN GONE A
 LOT, AND EVEN HAD IT WITH ME ONE OF THOSE DAYS, AND EVERYTHING ELSE SEEMS 
 TO
 BE WORKING.
> I know that Brian is following this thread, maybe he can advise whether
> contacting their technical dept. will help, I'm not sure, but nothing will
> be lost by so doing.
>
> As you wi

Re: [LegacyUG] Panic!

[Freuler]

I do not know how many important files and programs you might have on your 
computer. Or how old it is. But I do know that after a while it seems Windows 
gets "confused" and flaky things start to happen. I would bet if you 
reformatted and reinstalled Windows (Dell can help with this or they should 
have given you a CD), all your problems would be solved. Even the supposedly 
"incompatible" program would work.

Of course, this means you need a great backup of all your data on the drive so 
you wouldn't lose anything. There is always something you forget about and 
doing this wipes out everything on your disk.
(Kind of a last resort deal!!)

On Apr 10, 2013, at 4:59 PM, BK Ford  wrote:

> I have had a thought that might solve my immediate problem of converting the 
> .fdb file to a gedcom, through Legacy, maybe. I have an old laptop that is 
> slow as molasses but still configured to use on my network. I am now 
> downloading Legacy 6 onto it. Then I will use a thumb drive to copy the .fdb 
> file onto the old computer and hopefully get it to limp along long enough to 
> convert a gedcom. No, I do not want to continue to use the old one, just for 
> Legacy. It takes forever just to open a program. [The download is now 
> finished on the old computer; I'll transfer the file and hope to convert it 
> to a gedcom, save it onto the thumb drive, and then import the gedcom into 
> FTM 2011 I guess. I'm so sad not to be able to use Legacy. It took me weeks 
> to learn it.] I do see that I left my Legacy folder on the C: on the old 
> laptop, so I'm just going to replace the .fdb in that folder (last modified 
> 6-18-2012) with the latest .fdb on my new computer (updated this March). 
> Then, at least all my "stuff" is working on the old computer.
>
> Am I making any sense?
>
>
>
> Sent from my iPad
>
> On Apr 10, 2013, at 6:14 PM, "Ron Ferguson"  
> wrote:
>
>> Barbara,
>>
>> I wasn't thinking of Dell, rather a local geek! However you can check the
>> memory yourself - see:
>> http://windows.microsoft.com/en-us/windows7/diagnosing-memory-problems-on-your-computer
>> - and look near the bottom of the page for manual running.
>>
>> Ron Ferguson
>> http://www.fergys.co.uk/
>>
>> -Original Message-
>> From: BK Ford
>> Sent: Wednesday, April 10, 2013 11:42 PM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>> See my response within (I hope that's allowed) in all caps to differentiate:
>>
>>
>>
>> Sent from my iPad
>>
>> On Apr 10, 2013, at 4:49 PM, "Ron Ferguson" 
>> wrote:
>>
>>> Barbara,
>>>
>>> I'm afraid that I have just had three hours sleep - I spent much of last
>>> night working on a rewrite of my Photo Album webpages (not yet finished)
>>> so
>>> have not really had chance to absorb the possible causes. UGH!!
>>
>>> What is clear is
>>> that it is an installation problem, or an interaction from another
>>> program.
>>> The fact that you got so far indicates that it may be the latter, although
>>> by no means am I ruling the first option out.
>>>
>>> Have you recently installed *any* other program - especially, but not
>>> exclusively, an antivirus or firewall? BTW. have you tried closing down
>>> your
>>> PC., leaving it for a few minutes and restarting - if so does it still
>>> stop
>>> at opening the Sample file. I know many people still run V6 on WIN7, so
>>> that
>>> is unlikely to be the problem. You may like to try uninstalling, deleting
>>> the C:\Legacy folder shutting down your Anti-virus and Firewall while
>>> installing Legacy - this is not something which I would like to do myself
>>> btw..
>> ABOVE ARE ALL THINGS I HAVE TRIED. I EVEN UNINSTALLED THE THREE PROGRAMS I
>> HAVE INSTALLED SINCE THE LAST TIME I USED LEGACY SUCCESSFULLY. STILL SAME
>> ERROR. I DISABLED MY ANTIVIRUS FOR A CLEAN INSTALL. SAME PROBLEM. REMEMBER
>> ALSO, THAT I HAVE USED THIS PROGRAM SUCCESSFULLY ON THIS COMPUTER.
>>
>>> There is one other thing which comes to mind, how long have you had the
>>> PC.,
>>> and was it new?
>>
>> MY COMPUTER IS A DELL XPS 64 GB THAT IS 9 MONTHS OLD. AS FAR AS I KNOW I AM
>> NOT HAVING OTHER PROBLEMS.
>>
>>> some years ago on my then a few weeks old WIN XP, I kept
>>> having problems running programs (which makes me ask whether you have
>>> tried
>>> running other programs?) only to eventually find out that I had a
>>> defective
>>> RAM.
>> I USE MY COMPUTER NONSTOP EXCEPT THE LAST FEW DAYS WHEN I HAVE BEEN GONE A
>> LOT, AND EVEN HAD IT WITH ME ONE OF THOSE DAYS, AND EVERYTHING ELSE SEEMS TO
>> BE WORKING.
>>> I know that Brian is following this thread, maybe he can advise whether
>>> contacting their technical dept. will help, I'm not sure, but nothing will
>>> be lost by so doing.
>>>
>>> As you will have gathered these are just a few random thoughts, dotting
>>> i's
>>> and crossing t's, when I am more awake, I will switch my head on!
>>
>> IT JUST SEEMED PRETTY HOPELESS TO ME WHEN THE TECH SUPPORT GUY, LOOKING INTO
>> MY COMPUTER WITH GOTOASSIST SAID HE C

RE: [LegacyUG] Panic!

[Lee Bruch]

Yes! Excellent idea!

> -Original Message-
> From: Ron Ferguson [mailto:ronfergy@tiscali.co.uk]
> Sent: Wednesday, April 10, 2013 5:13 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> Thank you.
>
> One thought has just come to mind. You say that the problem is very
> recent, the past few days in fact. I would suggest that you pick a day
> or two before then and use System Restore to get back to that date.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
> -Original Message-
> From: BK Ford
> Sent: Thursday, April 11, 2013 12:34 AM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> I did the manual memory test, and it did the two passes and detected no
> problems.
>
>
>
> Sent from my iPad
>




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Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
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Re: [LegacyUG] Panic!

[BK Ford]

Good point. I never was very successful using pictures in Legacy. But, it seems 
like I remember having some. What would be the name of that file in the folder?



Sent from my iPad

On Apr 10, 2013, at 7:03 PM, Freuler  wrote:

> A good solution. If you have any media files that you include in Legacy 
> (pictures, etc) I would think you would need to copy them over to their 
> respective places also.
>
> On Apr 10, 2013, at 4:59 PM, BK Ford  wrote:
>
>> I have had a thought that might solve my immediate problem of converting the 
>> .fdb file to a gedcom, through Legacy, maybe. I have an old laptop that is 
>> slow as molasses but still configured to use on my network. I am now 
>> downloading Legacy 6 onto it. Then I will use a thumb drive to copy the .fdb 
>> file onto the old computer and hopefully get it to limp along long enough to 
>> convert a gedcom. No, I do not want to continue to use the old one, just for 
>> Legacy. It takes forever just to open a program. [The download is now 
>> finished on the old computer; I'll transfer the file and hope to convert it 
>> to a gedcom, save it onto the thumb drive, and then import the gedcom into 
>> FTM 2011 I guess. I'm so sad not to be able to use Legacy. It took me weeks 
>> to learn it.] I do see that I left my Legacy folder on the C: on the old 
>> laptop, so I'm just going to replace the .fdb in that folder (last modified 
>> 6-18-2012) with the latest .fdb on my new computer (updated this March). 
>> Then, at least all my "stuff" is working on the old computer.
>>
>> Am I making any sense?
>>
>>
>>
>> Sent from my iPad
>>
>> On Apr 10, 2013, at 6:14 PM, "Ron Ferguson"  
>> wrote:
>>
>>> Barbara,
>>>
>>> I wasn't thinking of Dell, rather a local geek! However you can check the
>>> memory yourself - see:
>>> http://windows.microsoft.com/en-us/windows7/diagnosing-memory-problems-on-your-computer
>>> - and look near the bottom of the page for manual running.
>>>
>>> Ron Ferguson
>>> http://www.fergys.co.uk/
>>>
>>> -Original Message-
>>> From: BK Ford
>>> Sent: Wednesday, April 10, 2013 11:42 PM
>>> To: LegacyUserGroup@LegacyUsers.com
>>> Subject: Re: [LegacyUG] Panic!
>>>
>>> See my response within (I hope that's allowed) in all caps to differentiate:
>>>
>>>
>>>
>>> Sent from my iPad
>>>
>>> On Apr 10, 2013, at 4:49 PM, "Ron Ferguson" 
>>> wrote:
>>>
 Barbara,

 I'm afraid that I have just had three hours sleep - I spent much of last
 night working on a rewrite of my Photo Album webpages (not yet finished)
 so
 have not really had chance to absorb the possible causes. UGH!!
>>>
 What is clear is
 that it is an installation problem, or an interaction from another
 program.
 The fact that you got so far indicates that it may be the latter, although
 by no means am I ruling the first option out.

 Have you recently installed *any* other program - especially, but not
 exclusively, an antivirus or firewall? BTW. have you tried closing down
 your
 PC., leaving it for a few minutes and restarting - if so does it still
 stop
 at opening the Sample file. I know many people still run V6 on WIN7, so
 that
 is unlikely to be the problem. You may like to try uninstalling, deleting
 the C:\Legacy folder shutting down your Anti-virus and Firewall while
 installing Legacy - this is not something which I would like to do myself
 btw..
>>> ABOVE ARE ALL THINGS I HAVE TRIED. I EVEN UNINSTALLED THE THREE PROGRAMS I
>>> HAVE INSTALLED SINCE THE LAST TIME I USED LEGACY SUCCESSFULLY. STILL SAME
>>> ERROR. I DISABLED MY ANTIVIRUS FOR A CLEAN INSTALL. SAME PROBLEM. REMEMBER
>>> ALSO, THAT I HAVE USED THIS PROGRAM SUCCESSFULLY ON THIS COMPUTER.
>>>
 There is one other thing which comes to mind, how long have you had the
 PC.,
 and was it new?
>>>
>>> MY COMPUTER IS A DELL XPS 64 GB THAT IS 9 MONTHS OLD. AS FAR AS I KNOW I AM
>>> NOT HAVING OTHER PROBLEMS.
>>>
 some years ago on my then a few weeks old WIN XP, I kept
 having problems running programs (which makes me ask whether you have
 tried
 running other programs?) only to eventually find out that I had a
 defective
 RAM.
>>> I USE MY COMPUTER NONSTOP EXCEPT THE LAST FEW DAYS WHEN I HAVE BEEN GONE A
>>> LOT, AND EVEN HAD IT WITH ME ONE OF THOSE DAYS, AND EVERYTHING ELSE SEEMS TO
>>> BE WORKING.
 I know that Brian is following this thread, maybe he can advise whether
 contacting their technical dept. will help, I'm not sure, but nothing will
 be lost by so doing.

 As you will have gathered these are just a few random thoughts, dotting
 i's
 and crossing t's, when I am more awake, I will switch my head on!
>>>
>>> IT JUST SEEMED PRETTY HOPELESS TO ME WHEN THE TECH SUPPORT GUY, LOOKING INTO
>>> MY COMPUTER WITH GOTOASSIST SAID HE COULDN'T COME UP WITH ANYTHING. THEN
>>> WHEN HE SAID THIS HAPPENS FAIRLY OFTEN BUT HE DIDN'T HAVE A LIST OF
>>> INCOMPATIBLES ALREADY KN

Re: [LegacyUG] Panic!

[Ron Ferguson]

Thank you.

One thought has just come to mind. You say that the problem is very recent,
the past few days in fact. I would suggest that you pick a day or two before
then and use System Restore to get back to that date.

Ron Ferguson
http://www.fergys.co.uk/

-Original Message-
From: BK Ford
Sent: Thursday, April 11, 2013 12:34 AM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

I did the manual memory test, and it did the two passes and detected no
problems.



Sent from my iPad

On Apr 10, 2013, at 6:14 PM, "Ron Ferguson" 
wrote:

> Barbara,
>
> I wasn't thinking of Dell, rather a local geek! However you can check the
> memory yourself - see:
> http://windows.microsoft.com/en-us/windows7/diagnosing-memory-problems-on-your-computer
> - and look near the bottom of the page for manual running.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
> -Original Message-
> From: BK Ford
> Sent: Wednesday, April 10, 2013 11:42 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> See my response within (I hope that's allowed) in all caps to
> differentiate:
>
>
>
> Sent from my iPad
>
> On Apr 10, 2013, at 4:49 PM, "Ron Ferguson" 
> wrote:
>
>> Barbara,
>>
>> I'm afraid that I have just had three hours sleep - I spent much of last
>> night working on a rewrite of my Photo Album webpages (not yet finished)
>> so
>> have not really had chance to absorb the possible causes. UGH!!
>
>> What is clear is
>> that it is an installation problem, or an interaction from another
>> program.
>> The fact that you got so far indicates that it may be the latter,
>> although
>> by no means am I ruling the first option out.
>>
>> Have you recently installed *any* other program - especially, but not
>> exclusively, an antivirus or firewall? BTW. have you tried closing down
>> your
>> PC., leaving it for a few minutes and restarting - if so does it still
>> stop
>> at opening the Sample file. I know many people still run V6 on WIN7, so
>> that
>> is unlikely to be the problem. You may like to try uninstalling, deleting
>> the C:\Legacy folder shutting down your Anti-virus and Firewall while
>> installing Legacy - this is not something which I would like to do myself
>> btw..
> ABOVE ARE ALL THINGS I HAVE TRIED. I EVEN UNINSTALLED THE THREE PROGRAMS I
> HAVE INSTALLED SINCE THE LAST TIME I USED LEGACY SUCCESSFULLY. STILL SAME
> ERROR. I DISABLED MY ANTIVIRUS FOR A CLEAN INSTALL. SAME PROBLEM. REMEMBER
> ALSO, THAT I HAVE USED THIS PROGRAM SUCCESSFULLY ON THIS COMPUTER.
>
>> There is one other thing which comes to mind, how long have you had the
>> PC.,
>> and was it new?
>
> MY COMPUTER IS A DELL XPS 64 GB THAT IS 9 MONTHS OLD. AS FAR AS I KNOW I
> AM
> NOT HAVING OTHER PROBLEMS.
>
>> some years ago on my then a few weeks old WIN XP, I kept
>> having problems running programs (which makes me ask whether you have
>> tried
>> running other programs?) only to eventually find out that I had a
>> defective
>> RAM.
> I USE MY COMPUTER NONSTOP EXCEPT THE LAST FEW DAYS WHEN I HAVE BEEN GONE A
> LOT, AND EVEN HAD IT WITH ME ONE OF THOSE DAYS, AND EVERYTHING ELSE SEEMS
> TO
> BE WORKING.
>> I know that Brian is following this thread, maybe he can advise whether
>> contacting their technical dept. will help, I'm not sure, but nothing
>> will
>> be lost by so doing.
>>
>> As you will have gathered these are just a few random thoughts, dotting
>> i's
>> and crossing t's, when I am more awake, I will switch my head on!
>
> IT JUST SEEMED PRETTY HOPELESS TO ME WHEN THE TECH SUPPORT GUY, LOOKING
> INTO
> MY COMPUTER WITH GOTOASSIST SAID HE COULDN'T COME UP WITH ANYTHING. THEN
> WHEN HE SAID THIS HAPPENS FAIRLY OFTEN BUT HE DIDN'T HAVE A LIST OF
> INCOMPATIBLES ALREADY KNOWN, IT SEEMED LIKE THE WORST NEWS EVER.
>>
>> Ron Ferguson
>> http://www.fergys.co.uk/
>>
>>
>> -Original Message-
>> From: BK Ford
>> Sent: Wednesday, April 10, 2013 6:09 PM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>> Ron,
>> I am sick. I have tried everything. I really thought I had it. First, I
>> made
>> sure the user controls were not in place in Windows. (I rebooted after
>> just
>> about everything I did.) I followed all your steps, parking the Data
>> folder
>> and the .usr files (on my desktop) and then uninstalling AND deleting the
>> Legacy folder from C:. I then did a fresh install directly from the web
>> site. I really thought it was going to work. After saying it was a
>> successful installation, it asked for the language and let me put in my
>> customer number (to unlock my deluxe edition). (At this point, my data
>> folder is still outside the software, parked on my desktop.) It even
>> asked
>> what I wanted to do. I chose to open a sample file. At that point, the
>> hateful error message (same one) came on the screen, and I had to close
>> the
>> progam. This tells me that there is no corruption in my data folder or
>> the
>> .usr files. Now what? I am so upset.
>>
>>
>>

Re: [LegacyUG] Panic!

[Freuler]

A good solution. If you have any media files that you include in Legacy 
(pictures, etc) I would think you would need to copy them over to their 
respective places also.

On Apr 10, 2013, at 4:59 PM, BK Ford  wrote:

> I have had a thought that might solve my immediate problem of converting the 
> .fdb file to a gedcom, through Legacy, maybe. I have an old laptop that is 
> slow as molasses but still configured to use on my network. I am now 
> downloading Legacy 6 onto it. Then I will use a thumb drive to copy the .fdb 
> file onto the old computer and hopefully get it to limp along long enough to 
> convert a gedcom. No, I do not want to continue to use the old one, just for 
> Legacy. It takes forever just to open a program. [The download is now 
> finished on the old computer; I'll transfer the file and hope to convert it 
> to a gedcom, save it onto the thumb drive, and then import the gedcom into 
> FTM 2011 I guess. I'm so sad not to be able to use Legacy. It took me weeks 
> to learn it.] I do see that I left my Legacy folder on the C: on the old 
> laptop, so I'm just going to replace the .fdb in that folder (last modified 
> 6-18-2012) with the latest .fdb on my new computer (updated this March). 
> Then, at least all my "stuff" is working on the old computer.
>
> Am I making any sense?
>
>
>
> Sent from my iPad
>
> On Apr 10, 2013, at 6:14 PM, "Ron Ferguson"  
> wrote:
>
>> Barbara,
>>
>> I wasn't thinking of Dell, rather a local geek! However you can check the
>> memory yourself - see:
>> http://windows.microsoft.com/en-us/windows7/diagnosing-memory-problems-on-your-computer
>> - and look near the bottom of the page for manual running.
>>
>> Ron Ferguson
>> http://www.fergys.co.uk/
>>
>> -Original Message-
>> From: BK Ford
>> Sent: Wednesday, April 10, 2013 11:42 PM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>> See my response within (I hope that's allowed) in all caps to differentiate:
>>
>>
>>
>> Sent from my iPad
>>
>> On Apr 10, 2013, at 4:49 PM, "Ron Ferguson" 
>> wrote:
>>
>>> Barbara,
>>>
>>> I'm afraid that I have just had three hours sleep - I spent much of last
>>> night working on a rewrite of my Photo Album webpages (not yet finished)
>>> so
>>> have not really had chance to absorb the possible causes. UGH!!
>>
>>> What is clear is
>>> that it is an installation problem, or an interaction from another
>>> program.
>>> The fact that you got so far indicates that it may be the latter, although
>>> by no means am I ruling the first option out.
>>>
>>> Have you recently installed *any* other program - especially, but not
>>> exclusively, an antivirus or firewall? BTW. have you tried closing down
>>> your
>>> PC., leaving it for a few minutes and restarting - if so does it still
>>> stop
>>> at opening the Sample file. I know many people still run V6 on WIN7, so
>>> that
>>> is unlikely to be the problem. You may like to try uninstalling, deleting
>>> the C:\Legacy folder shutting down your Anti-virus and Firewall while
>>> installing Legacy - this is not something which I would like to do myself
>>> btw..
>> ABOVE ARE ALL THINGS I HAVE TRIED. I EVEN UNINSTALLED THE THREE PROGRAMS I
>> HAVE INSTALLED SINCE THE LAST TIME I USED LEGACY SUCCESSFULLY. STILL SAME
>> ERROR. I DISABLED MY ANTIVIRUS FOR A CLEAN INSTALL. SAME PROBLEM. REMEMBER
>> ALSO, THAT I HAVE USED THIS PROGRAM SUCCESSFULLY ON THIS COMPUTER.
>>
>>> There is one other thing which comes to mind, how long have you had the
>>> PC.,
>>> and was it new?
>>
>> MY COMPUTER IS A DELL XPS 64 GB THAT IS 9 MONTHS OLD. AS FAR AS I KNOW I AM
>> NOT HAVING OTHER PROBLEMS.
>>
>>> some years ago on my then a few weeks old WIN XP, I kept
>>> having problems running programs (which makes me ask whether you have
>>> tried
>>> running other programs?) only to eventually find out that I had a
>>> defective
>>> RAM.
>> I USE MY COMPUTER NONSTOP EXCEPT THE LAST FEW DAYS WHEN I HAVE BEEN GONE A
>> LOT, AND EVEN HAD IT WITH ME ONE OF THOSE DAYS, AND EVERYTHING ELSE SEEMS TO
>> BE WORKING.
>>> I know that Brian is following this thread, maybe he can advise whether
>>> contacting their technical dept. will help, I'm not sure, but nothing will
>>> be lost by so doing.
>>>
>>> As you will have gathered these are just a few random thoughts, dotting
>>> i's
>>> and crossing t's, when I am more awake, I will switch my head on!
>>
>> IT JUST SEEMED PRETTY HOPELESS TO ME WHEN THE TECH SUPPORT GUY, LOOKING INTO
>> MY COMPUTER WITH GOTOASSIST SAID HE COULDN'T COME UP WITH ANYTHING. THEN
>> WHEN HE SAID THIS HAPPENS FAIRLY OFTEN BUT HE DIDN'T HAVE A LIST OF
>> INCOMPATIBLES ALREADY KNOWN, IT SEEMED LIKE THE WORST NEWS EVER.
>>>
>>> Ron Ferguson
>>> http://www.fergys.co.uk/
>>>
>>>
>>> -Original Message-
>>> From: BK Ford
>>> Sent: Wednesday, April 10, 2013 6:09 PM
>>> To: LegacyUserGroup@LegacyUsers.com
>>> Subject: Re: [LegacyUG] Panic!
>>>
>>> Ron,
>>> I am sick. I have tried everything. I really thought I had it

Re: [LegacyUG] Panic!

[BK Ford]

I have had a thought that might solve my immediate problem of converting the 
.fdb file to a gedcom, through Legacy, maybe. I have an old laptop that is slow 
as molasses but still configured to use on my network. I am now downloading 
Legacy 6 onto it. Then I will use a thumb drive to copy the .fdb file onto the 
old computer and hopefully get it to limp along long enough to convert a 
gedcom. No, I do not want to continue to use the old one, just for Legacy. It 
takes forever just to open a program. [The download is now finished on the old 
computer; I'll transfer the file and hope to convert it to a gedcom, save it 
onto the thumb drive, and then import the gedcom into FTM 2011 I guess. I'm so 
sad not to be able to use Legacy. It took me weeks to learn it.] I do see that 
I left my Legacy folder on the C: on the old laptop, so I'm just going to 
replace the .fdb in that folder (last modified 6-18-2012) with the latest .fdb 
on my new computer (updated this March). Then, at least all my "stuff" is 
working on the old computer.

Am I making any sense?



Sent from my iPad

On Apr 10, 2013, at 6:14 PM, "Ron Ferguson"  wrote:

> Barbara,
>
> I wasn't thinking of Dell, rather a local geek! However you can check the
> memory yourself - see:
> http://windows.microsoft.com/en-us/windows7/diagnosing-memory-problems-on-your-computer
> - and look near the bottom of the page for manual running.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
> -Original Message-
> From: BK Ford
> Sent: Wednesday, April 10, 2013 11:42 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> See my response within (I hope that's allowed) in all caps to differentiate:
>
>
>
> Sent from my iPad
>
> On Apr 10, 2013, at 4:49 PM, "Ron Ferguson" 
> wrote:
>
>> Barbara,
>>
>> I'm afraid that I have just had three hours sleep - I spent much of last
>> night working on a rewrite of my Photo Album webpages (not yet finished)
>> so
>> have not really had chance to absorb the possible causes. UGH!!
>
>> What is clear is
>> that it is an installation problem, or an interaction from another
>> program.
>> The fact that you got so far indicates that it may be the latter, although
>> by no means am I ruling the first option out.
>>
>> Have you recently installed *any* other program - especially, but not
>> exclusively, an antivirus or firewall? BTW. have you tried closing down
>> your
>> PC., leaving it for a few minutes and restarting - if so does it still
>> stop
>> at opening the Sample file. I know many people still run V6 on WIN7, so
>> that
>> is unlikely to be the problem. You may like to try uninstalling, deleting
>> the C:\Legacy folder shutting down your Anti-virus and Firewall while
>> installing Legacy - this is not something which I would like to do myself
>> btw..
> ABOVE ARE ALL THINGS I HAVE TRIED. I EVEN UNINSTALLED THE THREE PROGRAMS I
> HAVE INSTALLED SINCE THE LAST TIME I USED LEGACY SUCCESSFULLY. STILL SAME
> ERROR. I DISABLED MY ANTIVIRUS FOR A CLEAN INSTALL. SAME PROBLEM. REMEMBER
> ALSO, THAT I HAVE USED THIS PROGRAM SUCCESSFULLY ON THIS COMPUTER.
>
>> There is one other thing which comes to mind, how long have you had the
>> PC.,
>> and was it new?
>
> MY COMPUTER IS A DELL XPS 64 GB THAT IS 9 MONTHS OLD. AS FAR AS I KNOW I AM
> NOT HAVING OTHER PROBLEMS.
>
>> some years ago on my then a few weeks old WIN XP, I kept
>> having problems running programs (which makes me ask whether you have
>> tried
>> running other programs?) only to eventually find out that I had a
>> defective
>> RAM.
> I USE MY COMPUTER NONSTOP EXCEPT THE LAST FEW DAYS WHEN I HAVE BEEN GONE A
> LOT, AND EVEN HAD IT WITH ME ONE OF THOSE DAYS, AND EVERYTHING ELSE SEEMS TO
> BE WORKING.
>> I know that Brian is following this thread, maybe he can advise whether
>> contacting their technical dept. will help, I'm not sure, but nothing will
>> be lost by so doing.
>>
>> As you will have gathered these are just a few random thoughts, dotting
>> i's
>> and crossing t's, when I am more awake, I will switch my head on!
>
> IT JUST SEEMED PRETTY HOPELESS TO ME WHEN THE TECH SUPPORT GUY, LOOKING INTO
> MY COMPUTER WITH GOTOASSIST SAID HE COULDN'T COME UP WITH ANYTHING. THEN
> WHEN HE SAID THIS HAPPENS FAIRLY OFTEN BUT HE DIDN'T HAVE A LIST OF
> INCOMPATIBLES ALREADY KNOWN, IT SEEMED LIKE THE WORST NEWS EVER.
>>
>> Ron Ferguson
>> http://www.fergys.co.uk/
>>
>>
>> -Original Message-
>> From: BK Ford
>> Sent: Wednesday, April 10, 2013 6:09 PM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>> Ron,
>> I am sick. I have tried everything. I really thought I had it. First, I
>> made
>> sure the user controls were not in place in Windows. (I rebooted after
>> just
>> about everything I did.) I followed all your steps, parking the Data
>> folder
>> and the .usr files (on my desktop) and then uninstalling AND deleting the
>> Legacy folder from C:. I then did a fresh install directly from the web
>> site. I really th

Re: [LegacyUG] Panic!

[BK Ford]

I did the manual memory test, and it did the two passes and detected no 
problems.



Sent from my iPad

On Apr 10, 2013, at 6:14 PM, "Ron Ferguson"  wrote:

> Barbara,
>
> I wasn't thinking of Dell, rather a local geek! However you can check the
> memory yourself - see:
> http://windows.microsoft.com/en-us/windows7/diagnosing-memory-problems-on-your-computer
> - and look near the bottom of the page for manual running.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
> -Original Message-
> From: BK Ford
> Sent: Wednesday, April 10, 2013 11:42 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> See my response within (I hope that's allowed) in all caps to differentiate:
>
>
>
> Sent from my iPad
>
> On Apr 10, 2013, at 4:49 PM, "Ron Ferguson" 
> wrote:
>
>> Barbara,
>>
>> I'm afraid that I have just had three hours sleep - I spent much of last
>> night working on a rewrite of my Photo Album webpages (not yet finished)
>> so
>> have not really had chance to absorb the possible causes. UGH!!
>
>> What is clear is
>> that it is an installation problem, or an interaction from another
>> program.
>> The fact that you got so far indicates that it may be the latter, although
>> by no means am I ruling the first option out.
>>
>> Have you recently installed *any* other program - especially, but not
>> exclusively, an antivirus or firewall? BTW. have you tried closing down
>> your
>> PC., leaving it for a few minutes and restarting - if so does it still
>> stop
>> at opening the Sample file. I know many people still run V6 on WIN7, so
>> that
>> is unlikely to be the problem. You may like to try uninstalling, deleting
>> the C:\Legacy folder shutting down your Anti-virus and Firewall while
>> installing Legacy - this is not something which I would like to do myself
>> btw..
> ABOVE ARE ALL THINGS I HAVE TRIED. I EVEN UNINSTALLED THE THREE PROGRAMS I
> HAVE INSTALLED SINCE THE LAST TIME I USED LEGACY SUCCESSFULLY. STILL SAME
> ERROR. I DISABLED MY ANTIVIRUS FOR A CLEAN INSTALL. SAME PROBLEM. REMEMBER
> ALSO, THAT I HAVE USED THIS PROGRAM SUCCESSFULLY ON THIS COMPUTER.
>
>> There is one other thing which comes to mind, how long have you had the
>> PC.,
>> and was it new?
>
> MY COMPUTER IS A DELL XPS 64 GB THAT IS 9 MONTHS OLD. AS FAR AS I KNOW I AM
> NOT HAVING OTHER PROBLEMS.
>
>> some years ago on my then a few weeks old WIN XP, I kept
>> having problems running programs (which makes me ask whether you have
>> tried
>> running other programs?) only to eventually find out that I had a
>> defective
>> RAM.
> I USE MY COMPUTER NONSTOP EXCEPT THE LAST FEW DAYS WHEN I HAVE BEEN GONE A
> LOT, AND EVEN HAD IT WITH ME ONE OF THOSE DAYS, AND EVERYTHING ELSE SEEMS TO
> BE WORKING.
>> I know that Brian is following this thread, maybe he can advise whether
>> contacting their technical dept. will help, I'm not sure, but nothing will
>> be lost by so doing.
>>
>> As you will have gathered these are just a few random thoughts, dotting
>> i's
>> and crossing t's, when I am more awake, I will switch my head on!
>
> IT JUST SEEMED PRETTY HOPELESS TO ME WHEN THE TECH SUPPORT GUY, LOOKING INTO
> MY COMPUTER WITH GOTOASSIST SAID HE COULDN'T COME UP WITH ANYTHING. THEN
> WHEN HE SAID THIS HAPPENS FAIRLY OFTEN BUT HE DIDN'T HAVE A LIST OF
> INCOMPATIBLES ALREADY KNOWN, IT SEEMED LIKE THE WORST NEWS EVER.
>>
>> Ron Ferguson
>> http://www.fergys.co.uk/
>>
>>
>> -Original Message-
>> From: BK Ford
>> Sent: Wednesday, April 10, 2013 6:09 PM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>> Ron,
>> I am sick. I have tried everything. I really thought I had it. First, I
>> made
>> sure the user controls were not in place in Windows. (I rebooted after
>> just
>> about everything I did.) I followed all your steps, parking the Data
>> folder
>> and the .usr files (on my desktop) and then uninstalling AND deleting the
>> Legacy folder from C:. I then did a fresh install directly from the web
>> site. I really thought it was going to work. After saying it was a
>> successful installation, it asked for the language and let me put in my
>> customer number (to unlock my deluxe edition). (At this point, my data
>> folder is still outside the software, parked on my desktop.) It even asked
>> what I wanted to do. I chose to open a sample file. At that point, the
>> hateful error message (same one) came on the screen, and I had to close
>> the
>> progam. This tells me that there is no corruption in my data folder or the
>> .usr files. Now what? I am so upset.
>>
>>
>>
>> Sent from my iPad
>>
>> On Apr 8, 2013, at 10:07 AM, Ron Ferguson 
>> wrote:
>>
>>> As I understand the problem, when an attempt is made to start Legacy the
>>> error appears before the program gets anywhere.
>>> ---
>>> Ron Ferguson
>>> http://www.fergys.co.uk/
>>> GOONS #5307
>>>
>>> "Brian L. Lightfoot"  wrote:
>>>
 Good ideas. And if you can indeed do either of these with no problems,
 then it means that your

Re: [LegacyUG] Panic!

[Ron Ferguson]

Barbara,

I wasn't thinking of Dell, rather a local geek! However you can check the
memory yourself - see:
http://windows.microsoft.com/en-us/windows7/diagnosing-memory-problems-on-your-computer
 - and look near the bottom of the page for manual running.

Ron Ferguson
http://www.fergys.co.uk/

-Original Message-
From: BK Ford
Sent: Wednesday, April 10, 2013 11:42 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

See my response within (I hope that's allowed) in all caps to differentiate:



Sent from my iPad

On Apr 10, 2013, at 4:49 PM, "Ron Ferguson" 
wrote:

> Barbara,
>
> I'm afraid that I have just had three hours sleep - I spent much of last
> night working on a rewrite of my Photo Album webpages (not yet finished)
> so
> have not really had chance to absorb the possible causes. UGH!!

> What is clear is
> that it is an installation problem, or an interaction from another
> program.
> The fact that you got so far indicates that it may be the latter, although
> by no means am I ruling the first option out.
>
> Have you recently installed *any* other program - especially, but not
> exclusively, an antivirus or firewall? BTW. have you tried closing down
> your
> PC., leaving it for a few minutes and restarting - if so does it still
> stop
> at opening the Sample file. I know many people still run V6 on WIN7, so
> that
> is unlikely to be the problem. You may like to try uninstalling, deleting
> the C:\Legacy folder shutting down your Anti-virus and Firewall while
> installing Legacy - this is not something which I would like to do myself
> btw..
>
ABOVE ARE ALL THINGS I HAVE TRIED. I EVEN UNINSTALLED THE THREE PROGRAMS I
HAVE INSTALLED SINCE THE LAST TIME I USED LEGACY SUCCESSFULLY. STILL SAME
ERROR. I DISABLED MY ANTIVIRUS FOR A CLEAN INSTALL. SAME PROBLEM. REMEMBER
ALSO, THAT I HAVE USED THIS PROGRAM SUCCESSFULLY ON THIS COMPUTER.

> There is one other thing which comes to mind, how long have you had the
> PC.,
> and was it new?

MY COMPUTER IS A DELL XPS 64 GB THAT IS 9 MONTHS OLD. AS FAR AS I KNOW I AM
NOT HAVING OTHER PROBLEMS.

> some years ago on my then a few weeks old WIN XP, I kept
> having problems running programs (which makes me ask whether you have
> tried
> running other programs?) only to eventually find out that I had a
> defective
> RAM.
>
I USE MY COMPUTER NONSTOP EXCEPT THE LAST FEW DAYS WHEN I HAVE BEEN GONE A
LOT, AND EVEN HAD IT WITH ME ONE OF THOSE DAYS, AND EVERYTHING ELSE SEEMS TO
BE WORKING.
> I know that Brian is following this thread, maybe he can advise whether
> contacting their technical dept. will help, I'm not sure, but nothing will
> be lost by so doing.
>
> As you will have gathered these are just a few random thoughts, dotting
> i's
> and crossing t's, when I am more awake, I will switch my head on!

IT JUST SEEMED PRETTY HOPELESS TO ME WHEN THE TECH SUPPORT GUY, LOOKING INTO
MY COMPUTER WITH GOTOASSIST SAID HE COULDN'T COME UP WITH ANYTHING. THEN
WHEN HE SAID THIS HAPPENS FAIRLY OFTEN BUT HE DIDN'T HAVE A LIST OF
INCOMPATIBLES ALREADY KNOWN, IT SEEMED LIKE THE WORST NEWS EVER.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
>
> -Original Message-
> From: BK Ford
> Sent: Wednesday, April 10, 2013 6:09 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> Ron,
> I am sick. I have tried everything. I really thought I had it. First, I
> made
> sure the user controls were not in place in Windows. (I rebooted after
> just
> about everything I did.) I followed all your steps, parking the Data
> folder
> and the .usr files (on my desktop) and then uninstalling AND deleting the
> Legacy folder from C:. I then did a fresh install directly from the web
> site. I really thought it was going to work. After saying it was a
> successful installation, it asked for the language and let me put in my
> customer number (to unlock my deluxe edition). (At this point, my data
> folder is still outside the software, parked on my desktop.) It even asked
> what I wanted to do. I chose to open a sample file. At that point, the
> hateful error message (same one) came on the screen, and I had to close
> the
> progam. This tells me that there is no corruption in my data folder or the
> .usr files. Now what? I am so upset.
>
>
>
> Sent from my iPad
>
> On Apr 8, 2013, at 10:07 AM, Ron Ferguson 
> wrote:
>
>> As I understand the problem, when an attempt is made to start Legacy the
>> error appears before the program gets anywhere.
>> ---
>> Ron Ferguson
>> http://www.fergys.co.uk/
>> GOONS #5307
>>
>> "Brian L. Lightfoot"  wrote:
>>
>>> Good ideas. And if you can indeed do either of these with no problems,
>>> then it means that your family file is corrupted and causing Windows to
>>> shut down Legacy rather than Legacy itself display some sort of internal
>>> error. Then it’s time to look for an older ZIP backups of your family
>>> file that you might have allowed to be created each and every time you
>>> shut down Legacy. These wi

[LegacyUG] User Group

[carle328]

Anyone know of a Legacy User Group In the Allentown Area?

Thanks



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Re: [LegacyUG] Panic!

[BK Ford]

Thanks, Paul. We tried Legacy 7.5, while the tech support guy was on my 
computer with me. Same problem as with v6. Program itself opens, but can do 
nothing with opening a file. Trust me, I would like to use Legacy. I started 
with FTM some years ago and then switched to Legacy so already know I prefer 
it. But, frankly, I have to have something that works. I have spent many months 
of my time with research, etc., as you all have. This is just sickening.



Sent from my iPad

On Apr 10, 2013, at 5:40 PM, Paul Gray  wrote:

> Barbara,
>
> Yes, some people have reported problems with FTM, but to be honest it seems 
> to be hit or miss. Many of those have huge, complex files. I have imported 
> into FTM (don’t use it anymore, I like Legacy much better) and I had very few 
> problems.
>
> You really have nothing to lose. It will allow you to look at your data, and 
> depending upon how large your database is you can spot check it for accuracy. 
> If it looks pretty good, you could use FTM to create a GEDCOM that you could 
> import into Legacy.
> I’m assuming Legacy 7, as you might get that to work. I’m not sure if there 
> is any hope of getting Legacy 6 to work.
>
> Right now, in order to look at your data, you need to use a program other 
> than Legacy 6. FTM might do the trick, but so might the free version of 
> Legacy 7.
>
> Paul Gray
>
> From: BK Ford [mailto:pastors...@gmail.com]
> Sent: April-10-13 4:21 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> I do have family tree maker 2011 on hand. But when I was looking at some 
> forums, it sounded like to bring a fdb file in to FTM 2011 could bring it in 
> with a lot of errors. Is that not the case?
>
>
> Sent from iPhone
>
> On Apr 10, 2013, at 5:12 PM, Vivian Gullickson White  
> wrote:
>
> I mean it will convert a Legacy file *WITHOUT* converting to a gedcom.
>
>
> On Wed, Apr 10, 2013 at 3:08 PM, Vivian Gullickson White  
> wrote:
> Barbara, FTM  will convert a Legacy database with a gedcom.
> Vivian
>
>
> On Wed, Apr 10, 2013 at 2:56 PM, Ron Ferguson  
> wrote:
> Barbara,
>
> I saw this post after I had sent my last one, it is interesting that Legacy
> tech. have the same thoughts as I re a possibly defective PC., and seem to
> have dealt with the questions which I posed.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
> -Original Message-
> From: BK Ford
> Sent: Wednesday, April 10, 2013 10:08 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
>
> I am now desperate. I spent some time with the tech support people at
> Milennia looking around on my computer. He could not solve the problem. He
> did try 7.5, and it returned the same error. He said there must be some sort
> of conflict on my computer, but he did not have a clue what it might be. He
> was very apologetic. He set my BitDefender antivirus software to Game Mode
> and thought that might do it, but no. The program actually opens, but the
> second I try to open a file, like the Sample file (and he also created a
> test file, but same thing), it returns the error. I used the program on this
> same Windows 7 computer not very long ago. The only programs I have
> installed since that time, according to my Control Panel, are Turbo Tax and
> Java and something called Microsoft Silverlight (I didn't actually install
> that--don't know what it is or where it came from). I uninstalled Java. No
> change.
>
> He suggested that as long as I use this computer, I probably can't use
> Legacy. That doesn't make sense to me, as I used it on this very computer
> not long ago.
>
> He said the incompatibility issue is not that uncommon, and yet there is no
> "list" of known incompatible software.
>
> I feel totally stranded. Is there any way I can send my data file and have
> someone convert it to a gedcom so that I can open it in another family tree
> software program (like FTM or something)? Right now, I don't even think I
> can create a gedcom, can I? The tech support guy said he didn't think I
> could.
>
> Please help
> Barbara
>
>
>
>
> Sent from my iPad
>
> On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:
>
> > Have you contacted Legacy support and had them look at your computer and
> > assist you working on it via the web?
> > Even though I understand quite a bit about technology I have found other
> > support services like that very helpful.
> >
> >> -Original Message-
> >> From: BK Ford [mailto:pastors...@gmail.com]
> >> Sent: Wednesday, April 10, 2013 10:33 AM
> >> To: LegacyUserGroup@LegacyUsers.com
> >> Subject: Re: [LegacyUG] Panic!
> >>
> >> Virginia, in order to use the MS Fixit program, do I uninstall
> >> everything first, delete the Legacy Folder on C, or at what point do I
> >> use this program?
> >>
> >>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from ol

Re: [LegacyUG] Panic!

[BK Ford]

Okay, I can call Dell. They spend hours on the phone, though, and I don't even 
know anything to tell them right now except that one of my software programs 
stopped working. You know the drill--hardware people blame software, and vice 
versa.



Sent from my iPad

On Apr 10, 2013, at 5:33 PM, "Ron Ferguson"  wrote:

> Barbara,
>
> I did not mean to give the impression that I was excluding conflicting
> software, simply that both options are on the table. I would have my PC
> checked out though, especially if it is under warranty.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
> -Original Message-
> From: BK Ford
> Sent: Wednesday, April 10, 2013 11:22 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> Actually the man who was helping me with looking into my computer did not
> suggest that my computer has problems. He did suggest a possible
> incompatibility between some software that I had installed recently and the
> legacy program. He said he sees this problem more than one time per month.
>
>
> Sent from iPhone
>
> On Apr 10, 2013, at 4:56 PM, "Ron Ferguson" 
> wrote:
>
>> Barbara,
>>
>> I saw this post after I had sent my last one, it is interesting that
>> Legacy
>> tech. have the same thoughts as I re a possibly defective PC., and seem to
>> have dealt with the questions which I posed.
>>
>> Ron Ferguson
>> http://www.fergys.co.uk/
>>
>> -Original Message-
>> From: BK Ford
>> Sent: Wednesday, April 10, 2013 10:08 PM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>>
>> I am now desperate. I spent some time with the tech support people at
>> Milennia looking around on my computer. He could not solve the problem. He
>> did try 7.5, and it returned the same error. He said there must be some
>> sort
>> of conflict on my computer, but he did not have a clue what it might be.
>> He
>> was very apologetic. He set my BitDefender antivirus software to Game Mode
>> and thought that might do it, but no. The program actually opens, but the
>> second I try to open a file, like the Sample file (and he also created a
>> test file, but same thing), it returns the error. I used the program on
>> this
>> same Windows 7 computer not very long ago. The only programs I have
>> installed since that time, according to my Control Panel, are Turbo Tax
>> and
>> Java and something called Microsoft Silverlight (I didn't actually install
>> that--don't know what it is or where it came from). I uninstalled Java. No
>> change.
>>
>> He suggested that as long as I use this computer, I probably can't use
>> Legacy. That doesn't make sense to me, as I used it on this very computer
>> not long ago.
>>
>> He said the incompatibility issue is not that uncommon, and yet there is
>> no
>> "list" of known incompatible software.
>>
>> I feel totally stranded. Is there any way I can send my data file and have
>> someone convert it to a gedcom so that I can open it in another family
>> tree
>> software program (like FTM or something)? Right now, I don't even think I
>> can create a gedcom, can I? The tech support guy said he didn't think I
>> could.
>>
>> Please help
>> Barbara
>>
>>
>>
>>
>> Sent from my iPad
>>
>> On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:
>>
>>> Have you contacted Legacy support and had them look at your computer and
>>> assist you working on it via the web?
>>> Even though I understand quite a bit about technology I have found other
>>> support services like that very helpful.
>>>
 -Original Message-
 From: BK Ford [mailto:pastors...@gmail.com]
 Sent: Wednesday, April 10, 2013 10:33 AM
 To: LegacyUserGroup@LegacyUsers.com
 Subject: Re: [LegacyUG] Panic!

 Virginia, in order to use the MS Fixit program, do I uninstall
 everything first, delete the Legacy Folder on C, or at what point do I
 use this program?
>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.Le

Re: [LegacyUG] Panic!

[BK Ford]

I have decided that is my only option remaining (short of sending my file to 
one of the group who volunteered to convert it to gedcom for me). I will make a 
copy of my .fdb in case opening it into FTM 2011 messes it up (not sure if I'll 
even know if it messes up or not)at one time I read somewhere that some of 
the sourcing doesn't come in correctly, when bringing in a legacy file into 
FTM. But right now I don't have too much choice.



Sent from my iPad

On Apr 10, 2013, at 5:29 PM, "Lee Bruch"  wrote:

> Try to open your Legacy database with FTM
>
> From: BK Ford [mailto:pastors...@gmail.com]
> Sent: Wednesday, April 10, 2013 3:21 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> I do have family tree maker 2011 on hand. But when I was looking at some 
> forums, it sounded like to bring a fdb file in to FTM 2011 could bring it in 
> with a lot of errors. Is that not the case?
>
>
> Sent from iPhone
>
> On Apr 10, 2013, at 5:12 PM, Vivian Gullickson White  
> wrote:
>
> I mean it will convert a Legacy file *WITHOUT* converting to a gedcom.
>
>
> On Wed, Apr 10, 2013 at 3:08 PM, Vivian Gullickson White  
> wrote:
> Barbara, FTM  will convert a Legacy database with a gedcom.
> Vivian
>
>
> On Wed, Apr 10, 2013 at 2:56 PM, Ron Ferguson  
> wrote:
> Barbara,
>
> I saw this post after I had sent my last one, it is interesting that Legacy
> tech. have the same thoughts as I re a possibly defective PC., and seem to
> have dealt with the questions which I posed.
>
> Ron Ferguson
> http://www.fergys.couk/
>
> -Original Message-
> From: BK Ford
> Sent: Wednesday, April 10, 2013 10:08 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
>
> I am now desperate. I spent some time with the tech support people at
> Milennia looking around on my computer. He could not solve the problem. He
> did try 7.5, and it returned the same error. He said there must be some sort
> of conflict on my computer, but he did not have a clue what it might be. He
> was very apologetic. He set my BitDefender antivirus software to Game Mode
> and thought that might do it, but no. The program actually opens, but the
> second I try to open a file, like the Sample file (and he also created a
> test file, but same thing), it returns the error. I used the program on this
> same Windows 7 computer not very long ago. The only programs I have
> installed since that time, according to my Control Panel, are Turbo Tax and
> Java and something called Microsoft Silverlight (I didn't actually install
> that--don't know what it is or where it came from). I uninstalled Java. No
> change.
>
> He suggested that as long as I use this computer, I probably can't use
> Legacy. That doesn't make sense to me, as I used it on this very computer
> not long ago.
>
> He said the incompatibility issue is not that uncommon, and yet there is no
> "list" of known incompatible software.
>
> I feel totally stranded. Is there any way I can send my data file and have
> someone convert it to a gedcom so that I can open it in another family tree
> software program (like FTM or something)? Right now, I don't even think I
> can create a gedcom, can I? The tech support guy said he didn't think I
> could.
>
> Please help
> Barbara
>
>
>
>
> Sent from my iPad
>
> On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:
>
> > Have you contacted Legacy support and had them look at your computer and
> > assist you working on it via the web?
> > Even though I understand quite a bit about technology I have found other
> > support services like that very helpful.
> >
> >> -Original Message-
> >> From: BK Ford [mailto:pastors...@gmail.com]
> >> Sent: Wednesday, April 10, 2013 10:33 AM
> >> To: LegacyUserGroup@LegacyUsers.com
> >> Subject: Re: [LegacyUG] Panic!
> >>
> >> Virginia, in order to use the MS Fixit program, do I uninstall
> >> everything first, delete the Legacy Folder on C, or at what point do I
> >> use this program?
> >>
> >>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Face

Re: [LegacyUG] Panic!

[BK Ford]

Yes, thank you. I use CCleaner and already did that several times (resolved 
registry issues, as there are always some left behind after every uninstall).



Sent from my iPad

On Apr 10, 2013, at 4:51 PM, Rich Falzini  wrote:

> If the PC needs a tune up go to download.com and try the following
> CCleaner
>
> Wise registry cleaner
>
> Advance system care
>
> Spybot
>
> All are free
>
> Good luck
>
>
> Sent from my iPhone
>
> On Apr 10, 2013, at 5:39 PM, JLB  wrote:
>
>> It sounds like your computer is in big trouble in some mysterious way.
>> You could try TuneUp Utilities. http://www.tune-up.com/
>>
>> A free trial is 30 days I think so you don't have to buy it.
>>
>> The initial setup asks a lot of questions. It's not hard if you take it
>> one step at a time but it takes awhile. It will go through your
>> computer in depth and fix most problems. What I mean by 'most' is that
>> sometimes reinstalling your operating system is the last but only resort.
>>
>> Instead of picking and guessing your way through one possibility at a
>> time TuneUp is like having a mechanic inside your computer.
>>
>> If you want on-screen support I will work at an hourly rate. You can
>> contact me through email.
>> -
>> JL Beeken
>> JLog - simple computer technology for genealogists
>> http://jlog.jgen.ws/
>>
>> On 4/10/2013 2:08 PM, BK Ford wrote:
>>>
>>> I am now desperate. I spent some time with the tech support people at
>>> Milennia looking around on my computer. He could not solve the
>>> problem. He did try 7.5, and it returned the same error. He said
>>> there must be some sort of conflict on my computer, but he did not
>>> have a clue what it might be. He was very apologetic. He set my
>>> BitDefender antivirus software to Game Mode and thought that might do
>>> it, but no. The program actually opens, but the second I try to open
>>> a file, like the Sample file (and he also created a test file, but
>>> same thing), it returns the error. I used the program on this same
>>> Windows 7 computer not very long ago. The only programs I have
>>> installed since that time, according to my Control Panel, are Turbo
>>> Tax and Java and something called Microsoft Silverlight (I didn't
>>> actually install that--don't know what it is or where it came from).
>>> I uninstalled Java. No change.
>>>
>>> He suggested that as long as I use this computer, I probably can't
>>> use Legacy. That doesn't make sense to me, as I used it on this very
>>> computer not long ago.
>>>
>>> He said the incompatibility issue is not that uncommon, and yet there
>>> is no "list" of known incompatible software.
>>>
>>> I feel totally stranded. Is there any way I can send my data file and
>>> have someone convert it to a gedcom so that I can open it in another
>>> family tree software program (like FTM or something)? Right now, I
>>> don't even think I can create a gedcom, can I? The tech support guy
>>> said he didn't think I could.
>>>
>>> Please help Barbara
>>
>>
>>
>> Legacy User Group guidelines:
>> http://www.LegacyFamilyTree.com/Etiquette.asp
>> Archived messages after Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>> Archived messages from old mail server - before Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
>> our blog (http://news.LegacyFamilyTree.com).
>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[BK Ford]

See my response within (I hope that's allowed) in all caps to differentiate:



Sent from my iPad

On Apr 10, 2013, at 4:49 PM, "Ron Ferguson"  wrote:

> Barbara,
>
> I'm afraid that I have just had three hours sleep - I spent much of last
> night working on a rewrite of my Photo Album webpages (not yet finished) so
> have not really had chance to absorb the possible causes. UGH!!

> What is clear is
> that it is an installation problem, or an interaction from another program.
> The fact that you got so far indicates that it may be the latter, although
> by no means am I ruling the first option out.
>
> Have you recently installed *any* other program - especially, but not
> exclusively, an antivirus or firewall? BTW. have you tried closing down your
> PC., leaving it for a few minutes and restarting - if so does it still stop
> at opening the Sample file. I know many people still run V6 on WIN7, so that
> is unlikely to be the problem. You may like to try uninstalling, deleting
> the C:\Legacy folder shutting down your Anti-virus and Firewall while
> installing Legacy - this is not something which I would like to do myself
> btw..
>
ABOVE ARE ALL THINGS I HAVE TRIED. I EVEN UNINSTALLED THE THREE PROGRAMS I HAVE 
INSTALLED SINCE THE LAST TIME I USED LEGACY SUCCESSFULLY. STILL SAME ERROR. I 
DISABLED MY ANTIVIRUS FOR A CLEAN INSTALL. SAME PROBLEM. REMEMBER ALSO, THAT I 
HAVE USED THIS PROGRAM SUCCESSFULLY ON THIS COMPUTER.

> There is one other thing which comes to mind, how long have you had the PC.,
> and was it new?

MY COMPUTER IS A DELL XPS 64 GB THAT IS 9 MONTHS OLD. AS FAR AS I KNOW I AM NOT 
HAVING OTHER PROBLEMS.

> some years ago on my then a few weeks old WIN XP, I kept
> having problems running programs (which makes me ask whether you have tried
> running other programs?) only to eventually find out that I had a defective
> RAM.
>
I USE MY COMPUTER NONSTOP EXCEPT THE LAST FEW DAYS WHEN I HAVE BEEN GONE A LOT, 
AND EVEN HAD IT WITH ME ONE OF THOSE DAYS, AND EVERYTHING ELSE SEEMS TO BE 
WORKING.
> I know that Brian is following this thread, maybe he can advise whether
> contacting their technical dept. will help, I'm not sure, but nothing will
> be lost by so doing.
>
> As you will have gathered these are just a few random thoughts, dotting i's
> and crossing t's, when I am more awake, I will switch my head on!

IT JUST SEEMED PRETTY HOPELESS TO ME WHEN THE TECH SUPPORT GUY, LOOKING INTO MY 
COMPUTER WITH GOTOASSIST SAID HE COULDN'T COME UP WITH ANYTHING. THEN WHEN HE 
SAID THIS HAPPENS FAIRLY OFTEN BUT HE DIDN'T HAVE A LIST OF INCOMPATIBLES 
ALREADY KNOWN, IT SEEMED LIKE THE WORST NEWS EVER.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
>
> -Original Message-
> From: BK Ford
> Sent: Wednesday, April 10, 2013 6:09 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> Ron,
> I am sick. I have tried everything. I really thought I had it. First, I made
> sure the user controls were not in place in Windows. (I rebooted after just
> about everything I did.) I followed all your steps, parking the Data folder
> and the .usr files (on my desktop) and then uninstalling AND deleting the
> Legacy folder from C:. I then did a fresh install directly from the web
> site. I really thought it was going to work. After saying it was a
> successful installation, it asked for the language and let me put in my
> customer number (to unlock my deluxe edition). (At this point, my data
> folder is still outside the software, parked on my desktop.) It even asked
> what I wanted to do. I chose to open a sample file. At that point, the
> hateful error message (same one) came on the screen, and I had to close the
> progam. This tells me that there is no corruption in my data folder or the
> .usr files. Now what? I am so upset.
>
>
>
> Sent from my iPad
>
> On Apr 8, 2013, at 10:07 AM, Ron Ferguson 
> wrote:
>
>> As I understand the problem, when an attempt is made to start Legacy the
>> error appears before the program gets anywhere.
>> ---
>> Ron Ferguson
>> http://www.fergys.co.uk/
>> GOONS #5307
>>
>> "Brian L. Lightfoot"  wrote:
>>
>>> Good ideas. And if you can indeed do either of these with no problems,
>>> then it means that your family file is corrupted and causing Windows to
>>> shut down Legacy rather than Legacy itself display some sort of internal
>>> error. Then it’s time to look for an older ZIP backups of your family
>>> file that you might have allowed to be created each and every time you
>>> shut down Legacy. These will tend to keep on accumulating in the Data
>>> folder unless you use Windows Explorer to delete some of the older ones.
>>> I usually keep the three most recent sequential backups.
>>>
>>>
>>>
>>> Brian in California
>>>
>>>
>>>
>>>
>>>
>>> From: Paul Kean [mailto:pauljk...@yahoo.com.au]
>>> Sent: Sunday, April 07, 2013 8:00 PM
>>> To: LegacyUserGroup@LegacyUsers.com
>>> Subject: Re: [LegacyUG] Panic!
>>>
>>>
>>>
>>>
>>> Betty,
>>>
>>> Can you open the sample da

RE: [LegacyUG] Panic!

[Paul Gray]

Barbara,



Yes, some people have reported problems with FTM, but to be honest it seems to 
be hit or miss. Many of those have huge, complex files. I have imported into 
FTM (don’t use it anymore, I like Legacy much better) and I had very few 
problems.



You really have nothing to lose. It will allow you to look at your data, and 
depending upon how large your database is you can spot check it for accuracy. 
If it looks pretty good, you could use FTM to create a GEDCOM that you could 
import into Legacy.

I’m assuming Legacy 7, as you might get that to work. I’m not sure if there is 
any hope of getting Legacy 6 to work.



Right now, in order to look at your data, you need to use a program other than 
Legacy 6. FTM might do the trick, but so might the free version of Legacy 7.



Paul Gray



From: BK Ford [mailto:pastors...@gmail.com]
Sent: April-10-13 4:21 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!



I do have family tree maker 2011 on hand. But when I was looking at some 
forums, it sounded like to bring a fdb file in to FTM 2011 could bring it in 
with a lot of errors. Is that not the case?



Sent from iPhone


On Apr 10, 2013, at 5:12 PM, Vivian Gullickson White  wrote:

I mean it will convert a Legacy file *WITHOUT* converting to a gedcom.



On Wed, Apr 10, 2013 at 3:08 PM, Vivian Gullickson White  
wrote:

Barbara, FTM  will convert a Legacy database with a gedcom.

Vivian



On Wed, Apr 10, 2013 at 2:56 PM, Ron Ferguson  
wrote:

Barbara,

I saw this post after I had sent my last one, it is interesting that Legacy
tech. have the same thoughts as I re a possibly defective PC., and seem to
have dealt with the questions which I posed.


Ron Ferguson
http://www.fergys.co.uk/

-Original Message-
From: BK Ford

Sent: Wednesday, April 10, 2013 10:08 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!



I am now desperate. I spent some time with the tech support people at
Milennia looking around on my computer. He could not solve the problem. He
did try 7.5, and it returned the same error. He said there must be some sort
of conflict on my computer, but he did not have a clue what it might be. He
was very apologetic. He set my BitDefender antivirus software to Game Mode
and thought that might do it, but no. The program actually opens, but the
second I try to open a file, like the Sample file (and he also created a
test file, but same thing), it returns the error. I used the program on this
same Windows 7 computer not very long ago. The only programs I have
installed since that time, according to my Control Panel, are Turbo Tax and
Java and something called Microsoft Silverlight (I didn't actually install
that--don't know what it is or where it came from). I uninstalled Java. No
change.

He suggested that as long as I use this computer, I probably can't use
Legacy. That doesn't make sense to me, as I used it on this very computer
not long ago.

He said the incompatibility issue is not that uncommon, and yet there is no
"list" of known incompatible software.

I feel totally stranded. Is there any way I can send my data file and have
someone convert it to a gedcom so that I can open it in another family tree
software program (like FTM or something)? Right now, I don't even think I
can create a gedcom, can I? The tech support guy said he didn't think I
could.

Please help
Barbara





Sent from my iPad


On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:

> Have you contacted Legacy support and had them look at your computer and
> assist you working on it via the web?
> Even though I understand quite a bit about technology I have found other
> support services like that very helpful.
>

>> -Original Message-
>> From: BK Ford [mailto:pastors...@gmail.com]
>> Sent: Wednesday, April 10, 2013 10:33 AM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>

>> Virginia, in order to use the MS Fixit program, do I uninstall
>> everything first, delete the Legacy Folder on C, or at what point do I
>> use this program?
>>
>>




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Re: [LegacyUG] Panic!

[BK Ford]

Nothing left behind in registry.



Sent from my iPad

On Apr 10, 2013, at 4:55 PM, Virginia Blakelock  wrote:

> On Wed, Apr 10, 2013 at 1:33 PM, BK Ford  wrote:
>> Virginia, in order to use the MS Fixit program, do I uninstall everything 
>> first, delete the Legacy Folder on C, or at what point do I use this program?
>
> I would not uninstall or change anything.  Download Fixit and follow
> its lead.  As I recall you just tell it the program with which you are
> having a problem and it analyzes the situation.  It is safe to use and
> can't hurt anything.
>
> Did support have you check the eventviewer error log?  If not, it is
> very easy.  For Windows7:
>
> 1 - In Start - Search,  type eventvwr  (that is an abbreviation and is
> correct to enter).
>
> 2 - Go to Windows log / Application tab
>
> 3.  Look in the leftmost column for critical errors - like the red
> exclamation point in this screenshot example (click on Full Size to
> view the screenshot):
>
> http://screencast.com/t/YjyVpRgMer
>
> 4.  That may give you a clue as well as an ID in the Event ID column.
> You can then Google for Event ID 10 - or whatever ID you find.
>
> Virginia
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



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Re: [LegacyUG] Panic!

[Ron Ferguson]

Barbara,

I did not mean to give the impression that I was excluding conflicting
software, simply that both options are on the table. I would have my PC
checked out though, especially if it is under warranty.

Ron Ferguson
http://www.fergys.co.uk/

-Original Message-
From: BK Ford
Sent: Wednesday, April 10, 2013 11:22 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

Actually the man who was helping me with looking into my computer did not
suggest that my computer has problems. He did suggest a possible
incompatibility between some software that I had installed recently and the
legacy program. He said he sees this problem more than one time per month.


Sent from iPhone

On Apr 10, 2013, at 4:56 PM, "Ron Ferguson" 
wrote:

> Barbara,
>
> I saw this post after I had sent my last one, it is interesting that
> Legacy
> tech. have the same thoughts as I re a possibly defective PC., and seem to
> have dealt with the questions which I posed.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
> -Original Message-
> From: BK Ford
> Sent: Wednesday, April 10, 2013 10:08 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
>
> I am now desperate. I spent some time with the tech support people at
> Milennia looking around on my computer. He could not solve the problem. He
> did try 7.5, and it returned the same error. He said there must be some
> sort
> of conflict on my computer, but he did not have a clue what it might be.
> He
> was very apologetic. He set my BitDefender antivirus software to Game Mode
> and thought that might do it, but no. The program actually opens, but the
> second I try to open a file, like the Sample file (and he also created a
> test file, but same thing), it returns the error. I used the program on
> this
> same Windows 7 computer not very long ago. The only programs I have
> installed since that time, according to my Control Panel, are Turbo Tax
> and
> Java and something called Microsoft Silverlight (I didn't actually install
> that--don't know what it is or where it came from). I uninstalled Java. No
> change.
>
> He suggested that as long as I use this computer, I probably can't use
> Legacy. That doesn't make sense to me, as I used it on this very computer
> not long ago.
>
> He said the incompatibility issue is not that uncommon, and yet there is
> no
> "list" of known incompatible software.
>
> I feel totally stranded. Is there any way I can send my data file and have
> someone convert it to a gedcom so that I can open it in another family
> tree
> software program (like FTM or something)? Right now, I don't even think I
> can create a gedcom, can I? The tech support guy said he didn't think I
> could.
>
> Please help
> Barbara
>
>
>
>
> Sent from my iPad
>
> On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:
>
>> Have you contacted Legacy support and had them look at your computer and
>> assist you working on it via the web?
>> Even though I understand quite a bit about technology I have found other
>> support services like that very helpful.
>>
>>> -Original Message-
>>> From: BK Ford [mailto:pastors...@gmail.com]
>>> Sent: Wednesday, April 10, 2013 10:33 AM
>>> To: LegacyUserGroup@LegacyUsers.com
>>> Subject: Re: [LegacyUG] Panic!
>>>
>>> Virginia, in order to use the MS Fixit program, do I uninstall
>>> everything first, delete the Legacy Folder on C, or at what point do I
>>> use this program?




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RE: [LegacyUG] Panic!

[Lee Bruch]

Try to open your Legacy database with FTM



From: BK Ford [mailto:pastors...@gmail.com]
Sent: Wednesday, April 10, 2013 3:21 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!



I do have family tree maker 2011 on hand. But when I was looking at some 
forums, it sounded like to bring a fdb file in to FTM 2011 could bring it in 
with a lot of errors. Is that not the case?



Sent from iPhone


On Apr 10, 2013, at 5:12 PM, Vivian Gullickson White  wrote:

I mean it will convert a Legacy file *WITHOUT* converting to a gedcom.



On Wed, Apr 10, 2013 at 3:08 PM, Vivian Gullickson White  
wrote:

Barbara, FTM  will convert a Legacy database with a gedcom.

Vivian



On Wed, Apr 10, 2013 at 2:56 PM, Ron Ferguson  
wrote:

Barbara,

I saw this post after I had sent my last one, it is interesting that Legacy
tech. have the same thoughts as I re a possibly defective PC., and seem to
have dealt with the questions which I posed.


Ron Ferguson
http://www.fergys.couk/ 

-Original Message-
From: BK Ford

Sent: Wednesday, April 10, 2013 10:08 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!



I am now desperate. I spent some time with the tech support people at
Milennia looking around on my computer. He could not solve the problem. He
did try 7.5, and it returned the same error. He said there must be some sort
of conflict on my computer, but he did not have a clue what it might be. He
was very apologetic. He set my BitDefender antivirus software to Game Mode
and thought that might do it, but no. The program actually opens, but the
second I try to open a file, like the Sample file (and he also created a
test file, but same thing), it returns the error. I used the program on this
same Windows 7 computer not very long ago. The only programs I have
installed since that time, according to my Control Panel, are Turbo Tax and
Java and something called Microsoft Silverlight (I didn't actually install
that--don't know what it is or where it came from). I uninstalled Java. No
change.

He suggested that as long as I use this computer, I probably can't use
Legacy. That doesn't make sense to me, as I used it on this very computer
not long ago.

He said the incompatibility issue is not that uncommon, and yet there is no
"list" of known incompatible software.

I feel totally stranded. Is there any way I can send my data file and have
someone convert it to a gedcom so that I can open it in another family tree
software program (like FTM or something)? Right now, I don't even think I
can create a gedcom, can I? The tech support guy said he didn't think I
could.

Please help
Barbara





Sent from my iPad


On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:

> Have you contacted Legacy support and had them look at your computer and
> assist you working on it via the web?
> Even though I understand quite a bit about technology I have found other
> support services like that very helpful.
>

>> -Original Message-
>> From: BK Ford [mailto:pastors...@gmail.com]
>> Sent: Wednesday, April 10, 2013 10:33 AM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>

>> Virginia, in order to use the MS Fixit program, do I uninstall
>> everything first, delete the Legacy Folder on C, or at what point do I
>> use this program?
>>
>>




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Re: [LegacyUG] Panic!

[BK Ford]

Actually the man who was helping me with looking into my computer did not 
suggest that my computer has problems. He did suggest a possible 
incompatibility between some software that I had installed recently and the 
legacy program. He said he sees this problem more than one time per month.


Sent from iPhone

On Apr 10, 2013, at 4:56 PM, "Ron Ferguson"  wrote:

> Barbara,
>
> I saw this post after I had sent my last one, it is interesting that Legacy
> tech. have the same thoughts as I re a possibly defective PC., and seem to
> have dealt with the questions which I posed.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
> -Original Message-
> From: BK Ford
> Sent: Wednesday, April 10, 2013 10:08 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
>
> I am now desperate. I spent some time with the tech support people at
> Milennia looking around on my computer. He could not solve the problem. He
> did try 7.5, and it returned the same error. He said there must be some sort
> of conflict on my computer, but he did not have a clue what it might be. He
> was very apologetic. He set my BitDefender antivirus software to Game Mode
> and thought that might do it, but no. The program actually opens, but the
> second I try to open a file, like the Sample file (and he also created a
> test file, but same thing), it returns the error. I used the program on this
> same Windows 7 computer not very long ago. The only programs I have
> installed since that time, according to my Control Panel, are Turbo Tax and
> Java and something called Microsoft Silverlight (I didn't actually install
> that--don't know what it is or where it came from). I uninstalled Java. No
> change.
>
> He suggested that as long as I use this computer, I probably can't use
> Legacy. That doesn't make sense to me, as I used it on this very computer
> not long ago.
>
> He said the incompatibility issue is not that uncommon, and yet there is no
> "list" of known incompatible software.
>
> I feel totally stranded. Is there any way I can send my data file and have
> someone convert it to a gedcom so that I can open it in another family tree
> software program (like FTM or something)? Right now, I don't even think I
> can create a gedcom, can I? The tech support guy said he didn't think I
> could.
>
> Please help
> Barbara
>
>
>
>
> Sent from my iPad
>
> On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:
>
>> Have you contacted Legacy support and had them look at your computer and
>> assist you working on it via the web?
>> Even though I understand quite a bit about technology I have found other
>> support services like that very helpful.
>>
>>> -Original Message-
>>> From: BK Ford [mailto:pastors...@gmail.com]
>>> Sent: Wednesday, April 10, 2013 10:33 AM
>>> To: LegacyUserGroup@LegacyUsers.com
>>> Subject: Re: [LegacyUG] Panic!
>>>
>>> Virginia, in order to use the MS Fixit program, do I uninstall
>>> everything first, delete the Legacy Folder on C, or at what point do I
>>> use this program?
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



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Re: [LegacyUG] Panic!

[BK Ford]

I do have family tree maker 2011 on hand. But when I was looking at some 
forums, it sounded like to bring a fdb file in to FTM 2011 could bring it in 
with a lot of errors. Is that not the case?


Sent from iPhone

On Apr 10, 2013, at 5:12 PM, Vivian Gullickson White  wrote:

> I mean it will convert a Legacy file *WITHOUT* converting to a gedcom.
>
>
> On Wed, Apr 10, 2013 at 3:08 PM, Vivian Gullickson White  
> wrote:
>> Barbara, FTM  will convert a Legacy database with a gedcom.
>> Vivian
>>
>>
>> On Wed, Apr 10, 2013 at 2:56 PM, Ron Ferguson  
>> wrote:
>>> Barbara,
>>>
>>> I saw this post after I had sent my last one, it is interesting that Legacy
>>> tech. have the same thoughts as I re a possibly defective PC., and seem to
>>> have dealt with the questions which I posed.
>>>
>>> Ron Ferguson
>>> http://www.fergys.co.uk/
>>>
>>> -Original Message-
>>> From: BK Ford
>>> Sent: Wednesday, April 10, 2013 10:08 PM
>>> To: LegacyUserGroup@LegacyUsers.com
>>> Subject: Re: [LegacyUG] Panic!
>>>
>>>
>>> I am now desperate. I spent some time with the tech support people at
>>> Milennia looking around on my computer. He could not solve the problem. He
>>> did try 7.5, and it returned the same error. He said there must be some sort
>>> of conflict on my computer, but he did not have a clue what it might be. He
>>> was very apologetic. He set my BitDefender antivirus software to Game Mode
>>> and thought that might do it, but no. The program actually opens, but the
>>> second I try to open a file, like the Sample file (and he also created a
>>> test file, but same thing), it returns the error. I used the program on this
>>> same Windows 7 computer not very long ago. The only programs I have
>>> installed since that time, according to my Control Panel, are Turbo Tax and
>>> Java and something called Microsoft Silverlight (I didn't actually install
>>> that--don't know what it is or where it came from). I uninstalled Java. No
>>> change.
>>>
>>> He suggested that as long as I use this computer, I probably can't use
>>> Legacy. That doesn't make sense to me, as I used it on this very computer
>>> not long ago.
>>>
>>> He said the incompatibility issue is not that uncommon, and yet there is no
>>> "list" of known incompatible software.
>>>
>>> I feel totally stranded. Is there any way I can send my data file and have
>>> someone convert it to a gedcom so that I can open it in another family tree
>>> software program (like FTM or something)? Right now, I don't even think I
>>> can create a gedcom, can I? The tech support guy said he didn't think I
>>> could.
>>>
>>> Please help
>>> Barbara
>>>
>>>
>>>
>>>
>>> Sent from my iPad
>>>
>>> On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:
>>>
>>> > Have you contacted Legacy support and had them look at your computer and
>>> > assist you working on it via the web?
>>> > Even though I understand quite a bit about technology I have found other
>>> > support services like that very helpful.
>>> >
>>> >> -Original Message-
>>> >> From: BK Ford [mailto:pastors...@gmail.com]
>>> >> Sent: Wednesday, April 10, 2013 10:33 AM
>>> >> To: LegacyUserGroup@LegacyUsers.com
>>> >> Subject: Re: [LegacyUG] Panic!
>>> >>
>>> >> Virginia, in order to use the MS Fixit program, do I uninstall
>>> >> everything first, delete the Legacy Folder on C, or at what point do I
>>> >> use this program?
>>> >>
>>> >>
>>>
>>>
>>>
>>> Legacy User Group guidelines:
>>> http://www.LegacyFamilyTree.com/Etiquette.asp
>>> Archived messages after Nov. 21 2009:
>>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>>> Archived messages from old mail server - before Nov. 21 2009:
>>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
>>> our blog (http://news.LegacyFamilyTree.com).
>>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
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> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] Panic!

[Rich Falzini]

If the PC needs a tune up go to download.com and try the following
CCleaner

Wise registry cleaner

Advance system care

Spybot

All are free

Good luck


Sent from my iPhone

On Apr 10, 2013, at 5:39 PM, JLB  wrote:

> It sounds like your computer is in big trouble in some mysterious way.
> You could try TuneUp Utilities. http://www.tune-up.com/
>
> A free trial is 30 days I think so you don't have to buy it.
>
> The initial setup asks a lot of questions. It's not hard if you take it
> one step at a time but it takes awhile. It will go through your
> computer in depth and fix most problems. What I mean by 'most' is that
> sometimes reinstalling your operating system is the last but only resort.
>
> Instead of picking and guessing your way through one possibility at a
> time TuneUp is like having a mechanic inside your computer.
>
> If you want on-screen support I will work at an hourly rate. You can
> contact me through email.
> -
> JL Beeken
> JLog - simple computer technology for genealogists
> http://jlog.jgen.ws/
>
> On 4/10/2013 2:08 PM, BK Ford wrote:
>>
>> I am now desperate. I spent some time with the tech support people at
>> Milennia looking around on my computer. He could not solve the
>> problem. He did try 7.5, and it returned the same error. He said
>> there must be some sort of conflict on my computer, but he did not
>> have a clue what it might be. He was very apologetic. He set my
>> BitDefender antivirus software to Game Mode and thought that might do
>> it, but no. The program actually opens, but the second I try to open
>> a file, like the Sample file (and he also created a test file, but
>> same thing), it returns the error. I used the program on this same
>> Windows 7 computer not very long ago. The only programs I have
>> installed since that time, according to my Control Panel, are Turbo
>> Tax and Java and something called Microsoft Silverlight (I didn't
>> actually install that--don't know what it is or where it came from).
>> I uninstalled Java. No change.
>>
>> He suggested that as long as I use this computer, I probably can't
>> use Legacy. That doesn't make sense to me, as I used it on this very
>> computer not long ago.
>>
>> He said the incompatibility issue is not that uncommon, and yet there
>> is no "list" of known incompatible software.
>>
>> I feel totally stranded. Is there any way I can send my data file and
>> have someone convert it to a gedcom so that I can open it in another
>> family tree software program (like FTM or something)? Right now, I
>> don't even think I can create a gedcom, can I? The tech support guy
>> said he didn't think I could.
>>
>> Please help Barbara
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



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Re: [LegacyUG] Panic!

[Vivian Gullickson White]

I mean it will convert a Legacy file *WITHOUT* converting to a gedcom.


On Wed, Apr 10, 2013 at 3:08 PM, Vivian Gullickson White  wrote:

> Barbara, FTM  will convert a Legacy database with a gedcom.
> Vivian
>
>
> On Wed, Apr 10, 2013 at 2:56 PM, Ron Ferguson 
> wrote:
>
>> Barbara,
>>
>> I saw this post after I had sent my last one, it is interesting that
>> Legacy
>> tech. have the same thoughts as I re a possibly defective PC., and seem to
>> have dealt with the questions which I posed.
>>
>> Ron Ferguson
>> http://www.fergys.co.uk/
>>
>> -Original Message-
>> From: BK Ford
>> Sent: Wednesday, April 10, 2013 10:08 PM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>>
>> I am now desperate. I spent some time with the tech support people at
>> Milennia looking around on my computer. He could not solve the problem. He
>> did try 7.5, and it returned the same error. He said there must be some
>> sort
>> of conflict on my computer, but he did not have a clue what it might be.
>> He
>> was very apologetic. He set my BitDefender antivirus software to Game Mode
>> and thought that might do it, but no. The program actually opens, but the
>> second I try to open a file, like the Sample file (and he also created a
>> test file, but same thing), it returns the error. I used the program on
>> this
>> same Windows 7 computer not very long ago. The only programs I have
>> installed since that time, according to my Control Panel, are Turbo Tax
>> and
>> Java and something called Microsoft Silverlight (I didn't actually install
>> that--don't know what it is or where it came from). I uninstalled Java. No
>> change.
>>
>> He suggested that as long as I use this computer, I probably can't use
>> Legacy. That doesn't make sense to me, as I used it on this very computer
>> not long ago.
>>
>> He said the incompatibility issue is not that uncommon, and yet there is
>> no
>> "list" of known incompatible software.
>>
>> I feel totally stranded. Is there any way I can send my data file and have
>> someone convert it to a gedcom so that I can open it in another family
>> tree
>> software program (like FTM or something)? Right now, I don't even think I
>> can create a gedcom, can I? The tech support guy said he didn't think I
>> could.
>>
>> Please help
>> Barbara
>>
>>
>>
>>
>> Sent from my iPad
>>
>> On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:
>>
>> > Have you contacted Legacy support and had them look at your computer and
>> > assist you working on it via the web?
>> > Even though I understand quite a bit about technology I have found other
>> > support services like that very helpful.
>> >
>> >> -Original Message-
>> >> From: BK Ford [mailto:pastors...@gmail.com]
>> >> Sent: Wednesday, April 10, 2013 10:33 AM
>> >> To: LegacyUserGroup@LegacyUsers.com
>> >> Subject: Re: [LegacyUG] Panic!
>> >>
>> >> Virginia, in order to use the MS Fixit program, do I uninstall
>> >> everything first, delete the Legacy Folder on C, or at what point do I
>> >> use this program?
>> >>
>> >>
>>
>>
>>
>> Legacy User Group guidelines:
>> http://www.LegacyFamilyTree.com/Etiquette.asp
>> Archived messages after Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>> Archived messages from old mail server - before Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and
>> on our blog (http://news.LegacyFamilyTree.com).
>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>>
>>
>>
>



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Re: [LegacyUG] Panic!

[Vivian Gullickson White]

Barbara, FTM  will convert a Legacy database with a gedcom.
Vivian


On Wed, Apr 10, 2013 at 2:56 PM, Ron Ferguson wrote:

> Barbara,
>
> I saw this post after I had sent my last one, it is interesting that Legacy
> tech. have the same thoughts as I re a possibly defective PC., and seem to
> have dealt with the questions which I posed.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
> -Original Message-
> From: BK Ford
> Sent: Wednesday, April 10, 2013 10:08 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
>
> I am now desperate. I spent some time with the tech support people at
> Milennia looking around on my computer. He could not solve the problem. He
> did try 7.5, and it returned the same error. He said there must be some
> sort
> of conflict on my computer, but he did not have a clue what it might be. He
> was very apologetic. He set my BitDefender antivirus software to Game Mode
> and thought that might do it, but no. The program actually opens, but the
> second I try to open a file, like the Sample file (and he also created a
> test file, but same thing), it returns the error. I used the program on
> this
> same Windows 7 computer not very long ago. The only programs I have
> installed since that time, according to my Control Panel, are Turbo Tax and
> Java and something called Microsoft Silverlight (I didn't actually install
> that--don't know what it is or where it came from). I uninstalled Java. No
> change.
>
> He suggested that as long as I use this computer, I probably can't use
> Legacy. That doesn't make sense to me, as I used it on this very computer
> not long ago.
>
> He said the incompatibility issue is not that uncommon, and yet there is no
> "list" of known incompatible software.
>
> I feel totally stranded. Is there any way I can send my data file and have
> someone convert it to a gedcom so that I can open it in another family tree
> software program (like FTM or something)? Right now, I don't even think I
> can create a gedcom, can I? The tech support guy said he didn't think I
> could.
>
> Please help
> Barbara
>
>
>
>
> Sent from my iPad
>
> On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:
>
> > Have you contacted Legacy support and had them look at your computer and
> > assist you working on it via the web?
> > Even though I understand quite a bit about technology I have found other
> > support services like that very helpful.
> >
> >> -Original Message-
> >> From: BK Ford [mailto:pastors...@gmail.com]
> >> Sent: Wednesday, April 10, 2013 10:33 AM
> >> To: LegacyUserGroup@LegacyUsers.com
> >> Subject: Re: [LegacyUG] Panic!
> >>
> >> Virginia, in order to use the MS Fixit program, do I uninstall
> >> everything first, delete the Legacy Folder on C, or at what point do I
> >> use this program?
> >>
> >>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and
> on our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>



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Re: [LegacyUG] Panic!

[Ron Ferguson]

Barbara,

I saw this post after I had sent my last one, it is interesting that Legacy
tech. have the same thoughts as I re a possibly defective PC., and seem to
have dealt with the questions which I posed.

Ron Ferguson
http://www.fergys.co.uk/

-Original Message-
From: BK Ford
Sent: Wednesday, April 10, 2013 10:08 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!


I am now desperate. I spent some time with the tech support people at
Milennia looking around on my computer. He could not solve the problem. He
did try 7.5, and it returned the same error. He said there must be some sort
of conflict on my computer, but he did not have a clue what it might be. He
was very apologetic. He set my BitDefender antivirus software to Game Mode
and thought that might do it, but no. The program actually opens, but the
second I try to open a file, like the Sample file (and he also created a
test file, but same thing), it returns the error. I used the program on this
same Windows 7 computer not very long ago. The only programs I have
installed since that time, according to my Control Panel, are Turbo Tax and
Java and something called Microsoft Silverlight (I didn't actually install
that--don't know what it is or where it came from). I uninstalled Java. No
change.

He suggested that as long as I use this computer, I probably can't use
Legacy. That doesn't make sense to me, as I used it on this very computer
not long ago.

He said the incompatibility issue is not that uncommon, and yet there is no
"list" of known incompatible software.

I feel totally stranded. Is there any way I can send my data file and have
someone convert it to a gedcom so that I can open it in another family tree
software program (like FTM or something)? Right now, I don't even think I
can create a gedcom, can I? The tech support guy said he didn't think I
could.

Please help
Barbara




Sent from my iPad

On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:

> Have you contacted Legacy support and had them look at your computer and
> assist you working on it via the web?
> Even though I understand quite a bit about technology I have found other
> support services like that very helpful.
>
>> -Original Message-
>> From: BK Ford [mailto:pastors...@gmail.com]
>> Sent: Wednesday, April 10, 2013 10:33 AM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>> Virginia, in order to use the MS Fixit program, do I uninstall
>> everything first, delete the Legacy Folder on C, or at what point do I
>> use this program?
>>
>>



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Re: [LegacyUG] Panic!

[Virginia Blakelock]

On Wed, Apr 10, 2013 at 1:33 PM, BK Ford  wrote:
> Virginia, in order to use the MS Fixit program, do I uninstall everything 
> first, delete the Legacy Folder on C, or at what point do I use this program?

I would not uninstall or change anything.  Download Fixit and follow
its lead.  As I recall you just tell it the program with which you are
having a problem and it analyzes the situation.  It is safe to use and
can't hurt anything.

 Did support have you check the eventviewer error log?  If not, it is
very easy.  For Windows7:

1 - In Start - Search,  type eventvwr  (that is an abbreviation and is
correct to enter).

2 - Go to Windows log / Application tab

3.  Look in the leftmost column for critical errors - like the red
exclamation point in this screenshot example (click on Full Size to
view the screenshot):

http://screencast.com/t/YjyVpRgMer

4.  That may give you a clue as well as an ID in the Event ID column.
You can then Google for Event ID 10 - or whatever ID you find.

Virginia



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Re: [LegacyUG] Panic!

[Ron Ferguson]

Barbara,

I'm afraid that I have just had three hours sleep - I spent much of last
night working on a rewrite of my Photo Album webpages (not yet finished) so
have not really had chance to absorb the possible causes. What is clear is
that it is an installation problem, or an interaction from another program.
The fact that you got so far indicates that it may be the latter, although
by no means am I ruling the first option out.

Have you recently installed *any* other program - especially, but not
exclusively, an antivirus or firewall? BTW. have you tried closing down your
PC., leaving it for a few minutes and restarting - if so does it still stop
at opening the Sample file. I know many people still run V6 on WIN7, so that
is unlikely to be the problem. You may like to try uninstalling, deleting
the C:\Legacy folder shutting down your Anti-virus and Firewall while
installing Legacy - this is not something which I would like to do myself
btw..

There is one other thing which comes to mind, how long have you had the PC.,
and was it new? some years ago on my then a few weeks old WIN XP, I kept
having problems running programs (which makes me ask whether you have tried
running other programs?) only to eventually find out that I had a defective
RAM.

I know that Brian is following this thread, maybe he can advise whether
contacting their technical dept. will help, I'm not sure, but nothing will
be lost by so doing.

As you will have gathered these are just a few random thoughts, dotting i's
and crossing t's, when I am more awake, I will switch my head on!

Ron Ferguson
http://www.fergys.co.uk/


-Original Message-
From: BK Ford
Sent: Wednesday, April 10, 2013 6:09 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

Ron,
I am sick. I have tried everything. I really thought I had it. First, I made
sure the user controls were not in place in Windows. (I rebooted after just
about everything I did.) I followed all your steps, parking the Data folder
and the .usr files (on my desktop) and then uninstalling AND deleting the
Legacy folder from C:. I then did a fresh install directly from the web
site. I really thought it was going to work. After saying it was a
successful installation, it asked for the language and let me put in my
customer number (to unlock my deluxe edition). (At this point, my data
folder is still outside the software, parked on my desktop.) It even asked
what I wanted to do. I chose to open a sample file. At that point, the
hateful error message (same one) came on the screen, and I had to close the
progam. This tells me that there is no corruption in my data folder or the
.usr files. Now what? I am so upset.



Sent from my iPad

On Apr 8, 2013, at 10:07 AM, Ron Ferguson 
wrote:

> As I understand the problem, when an attempt is made to start Legacy the
> error appears before the program gets anywhere.
> ---
> Ron Ferguson
> http://www.fergys.co.uk/
> GOONS #5307
>
> "Brian L. Lightfoot"  wrote:
>
>> Good ideas. And if you can indeed do either of these with no problems,
>> then it means that your family file is corrupted and causing Windows to
>> shut down Legacy rather than Legacy itself display some sort of internal
>> error. Then it’s time to look for an older ZIP backups of your family
>> file that you might have allowed to be created each and every time you
>> shut down Legacy. These will tend to keep on accumulating in the Data
>> folder unless you use Windows Explorer to delete some of the older ones.
>> I usually keep the three most recent sequential backups.
>>
>>
>>
>> Brian in California
>>
>>
>>
>>
>>
>> From: Paul Kean [mailto:pauljk...@yahoo.com.au]
>> Sent: Sunday, April 07, 2013 8:00 PM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>>
>>
>>
>> Betty,
>>
>> Can you open the sample database or even create a new one. Either of
>> these would tell that the install was OK and therefore it must be you
>> database that is corrupt.
>>
>> ..Paul
>> Melbourne, Australia
>



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Re: [LegacyUG] Panic!

[JLB]

It sounds like your computer is in big trouble in some mysterious way.
You could try TuneUp Utilities. http://www.tune-up.com/

A free trial is 30 days I think so you don't have to buy it.

The initial setup asks a lot of questions. It's not hard if you take it
one step at a time but it takes awhile. It will go through your
computer in depth and fix most problems. What I mean by 'most' is that
sometimes reinstalling your operating system is the last but only resort.

Instead of picking and guessing your way through one possibility at a
time TuneUp is like having a mechanic inside your computer.

If you want on-screen support I will work at an hourly rate. You can
contact me through email.
-
JL Beeken
JLog - simple computer technology for genealogists
http://jlog.jgen.ws/

On 4/10/2013 2:08 PM, BK Ford wrote:
>
> I am now desperate. I spent some time with the tech support people at
> Milennia looking around on my computer. He could not solve the
> problem. He did try 7.5, and it returned the same error. He said
> there must be some sort of conflict on my computer, but he did not
> have a clue what it might be. He was very apologetic. He set my
> BitDefender antivirus software to Game Mode and thought that might do
> it, but no. The program actually opens, but the second I try to open
> a file, like the Sample file (and he also created a test file, but
> same thing), it returns the error. I used the program on this same
> Windows 7 computer not very long ago. The only programs I have
> installed since that time, according to my Control Panel, are Turbo
> Tax and Java and something called Microsoft Silverlight (I didn't
> actually install that--don't know what it is or where it came from).
> I uninstalled Java. No change.
>
> He suggested that as long as I use this computer, I probably can't
> use Legacy. That doesn't make sense to me, as I used it on this very
> computer not long ago.
>
> He said the incompatibility issue is not that uncommon, and yet there
> is no "list" of known incompatible software.
>
> I feel totally stranded. Is there any way I can send my data file and
> have someone convert it to a gedcom so that I can open it in another
> family tree software program (like FTM or something)? Right now, I
> don't even think I can create a gedcom, can I? The tech support guy
> said he didn't think I could.
>
> Please help Barbara



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RE: [LegacyUG] Panic!

[Paul Gray]

Hi Barbara,

It's possible that someone is out there who could open your file and create a 
GEDCOM, but it would need to be someone with V6. (Or, maybe not)

I know you want to stay with v6, but given the situation would you consider 
upgrading to v7? It's possible that v7 would run on your computer, when v6 
wouldn't.

Might I suggest downloading the free version of V7, and seeing if you can at 
least open the sample file on it with your current computer? As long as you 
have saved extra copies of your V6 files, it doesn't preclude eventually going 
back to v6, but it might at least allow you to access the data you need in the 
short run.

There are two considerations. You would want to save an extra (maybe two) 
copies of your current v6 family files, because the 'working file' gets 
converted to a new format when it's opened in the new version of Legacy. That 
converted file can never be opened in V6.

Also, I think there are issues (manageable, but certain things need to be done) 
with two versions of Legacy on the same computer, it might be safer to totally 
uninstall V6 before doing that.

Paul Gray

-Original Message-
From: BK Ford [mailto:pastors...@gmail.com]
Sent: April-10-13 3:09 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!


I am now desperate. I spent some time with the tech support people at Milennia 
looking around on my computer. He could not solve the problem. He did try 7.5, 
and it returned the same error. He said there must be some sort of conflict on 
my computer, but he did not have a clue what it might be. He was very 
apologetic. He set my BitDefender antivirus software to Game Mode and thought 
that might do it, but no. The program actually opens, but the second I try to 
open a file, like the Sample file (and he also created a test file, but same 
thing), it returns the error. I used the program on this same Windows 7 
computer not very long ago. The only programs I have installed since that time, 
according to my Control Panel, are Turbo Tax and Java and something called 
Microsoft Silverlight (I didn't actually install that--don't know what it is or 
where it came from). I uninstalled Java. No change.

He suggested that as long as I use this computer, I probably can't use Legacy. 
That doesn't make sense to me, as I used it on this very computer not long ago.

He said the incompatibility issue is not that uncommon, and yet there is no 
"list" of known incompatible software.

I feel totally stranded. Is there any way I can send my data file and have 
someone convert it to a gedcom so that I can open it in another family tree 
software program (like FTM or something)? Right now, I don't even think I can 
create a gedcom, can I? The tech support guy said he didn't think I could.

Please help
Barbara




Sent from my iPad

On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:

> Have you contacted Legacy support and had them look at your computer and 
> assist you working on it via the web?
> Even though I understand quite a bit about technology I have found other 
> support services like that very helpful.
>
>> -Original Message-
>> From: BK Ford [mailto:pastors...@gmail.com]
>> Sent: Wednesday, April 10, 2013 10:33 AM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>> Virginia, in order to use the MS Fixit program, do I uninstall
>> everything first, delete the Legacy Folder on C, or at what point do
>> I use this program?
>>
>>
>>
>> Sent from my iPad
>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



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Re: [LegacyUG] Panic!

[Barbara Ford]

But I already know it's not the data that is the problem. All my efforts
for the last several hours have been without any of my own personal data
anywhere. I just need to be able to convert to a gedcom at this point.


On Mon, Apr 8, 2013 at 3:36 PM, Bobby Johnson  wrote:

>
> Perhaps someone who has v6 would be willing to attempt to open your .fdb
> file if you emailed it direct to them.  If they can open your file then it
> is not the data that is the problem, but your installation.
>
> Bobby
>
> -Original Message-
> From: BK Ford [mailto:pastors...@gmail.com]
> Sent: Monday, April 08, 2013 3:16 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> Actually, I installed v6 from the Legacy web site.
>
>
>
> Sent from my iPad
>
>
>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
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> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and
> on our blog (http://news.LegacyFamilyTree.com).
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>
>
>



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Re: [LegacyUG] Panic!

[BK Ford]

I am now desperate. I spent some time with the tech support people at Milennia 
looking around on my computer. He could not solve the problem. He did try 7.5, 
and it returned the same error. He said there must be some sort of conflict on 
my computer, but he did not have a clue what it might be. He was very 
apologetic. He set my BitDefender antivirus software to Game Mode and thought 
that might do it, but no. The program actually opens, but the second I try to 
open a file, like the Sample file (and he also created a test file, but same 
thing), it returns the error. I used the program on this same Windows 7 
computer not very long ago. The only programs I have installed since that time, 
according to my Control Panel, are Turbo Tax and Java and something called 
Microsoft Silverlight (I didn't actually install that--don't know what it is or 
where it came from). I uninstalled Java. No change.

He suggested that as long as I use this computer, I probably can't use Legacy. 
That doesn't make sense to me, as I used it on this very computer not long ago.

He said the incompatibility issue is not that uncommon, and yet there is no 
"list" of known incompatible software.

I feel totally stranded. Is there any way I can send my data file and have 
someone convert it to a gedcom so that I can open it in another family tree 
software program (like FTM or something)? Right now, I don't even think I can 
create a gedcom, can I? The tech support guy said he didn't think I could.

Please help
Barbara




Sent from my iPad

On Apr 10, 2013, at 12:43 PM, "Lee Bruch"  wrote:

> Have you contacted Legacy support and had them look at your computer and 
> assist you working on it via the web?
> Even though I understand quite a bit about technology I have found other 
> support services like that very helpful.
>
>> -Original Message-
>> From: BK Ford [mailto:pastors...@gmail.com]
>> Sent: Wednesday, April 10, 2013 10:33 AM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>> Virginia, in order to use the MS Fixit program, do I uninstall
>> everything first, delete the Legacy Folder on C, or at what point do I
>> use this program?
>>
>>
>>
>> Sent from my iPad
>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



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[LegacyUG] Recording of today's webinar now online for a week

[Geoff Rasmussen]

The recording of today's terrific webinar, *That First Trip to the
Courthouse*, by Judy Russell, is now available to view for a limited time.
I loved these two comments from viewers:

"Judy makes a trip to the courthouse a REALLY FUN Adventure!"

"I've worked in the local courthouse for about 20 years, but still learned
a lot about how to do research there. Thank you!!!"

Judy's enthusiasm, genealogical expertise, and teaching style made this
webinar one of the finest yet!

*View the Recording at FamilyTreeWebinars.com*

If you could not make it to the live event or just want to watch it again,
the 1 hour 27 minute recording of *That First Trip to the Courthouse* is
now available to view in our webinar archives for free for the next 7 days.
It is also available to our monthly or annual Webinar Members for the
duration of your membership. Visit
www.FamilyTreeWebinars.com to
watch.

*Special Discount Coupon*

The special discount coupon of *court* that was announced during the
webinar is valid for 10% off anything at both
www.LegacyFamilyTreeStore.com
 and www.FamilyTreeWebinars.com  through
Monday, April 15, 2013.

*New - Webinar Memberships/Subscriptions*

Webinar Members get:

   - On-demand access to the entire webinar archives (now 151 hours of
   genealogy education)
   - On-demand access to the instructor handouts (now 393 pages)
   - 5% off all products at
www.FamilyTreeWebinars.com (must
   be logged in at checkout, and yes, you can also use the 10% off webinar
   coupon above for a total of 15% off)
   - Access to all future recordings for the duration of their membership

Introductory pricing:

   - Annual membership: $49.95/year (that's about the cost of 5 webinar CDs)
   - Monthly membership: $9.95/month

Click here to 
subscribe
.

Thanks,

Geoff Rasmussen
Millennia Corporation
ge...@legacyfamilytree.com
www.LegacyFamilyTree.com 



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Re: [LegacyUG] Sentence definition-editing

[John Gregson]

Jenny.

I tried your suggestion and found that it works very well indeed.

Thank You.

John.

On 10-Apr-13 2:27 AM, Jenny M Benson wrote:
> On 09/04/2013 19:19, John Gregson wrote:
>> I tried to figure out how to use the "Edit Event Sentence Definition",
>> but it is too
>> complex for me.
> It really isn't too difficult to edit a Sentence Definition.
>
> There are 2 elements to a Sentence:  words that will never change (be
> the same for every record) and words that will vary with each record.
> For example, you could compose a Census Event sentence which will read:
>
> He appeared on the England census on 30 March 1851 in Canterbury, Kent,
> England.
>
> for Joe Bloggs, or
>
> She appeared on the Wales census on 07 April 1861 in Mold, Fintshire, Wales.
>
> for Jane Doe.
>
> If you looked at the Event Sentence which would create the above, you
> would see:
>
> [HeShe] appeared on the [Desc] census [onDate] [inPlace].
>
> You will notice that all the words which vary from one record to the
> next are enclosed in brackets.  When you are in the Edit Event
> Definition screen, you can select from all the options available for
> what you want to appear in the brackets.  Next to each option is a brief
> explanation of what it will add to the Sentence.
>
> To start building an Event Sentence that reads how you want it to,
> choose one person in your family file and write down the Sentence as you
> would like it to appear for him.  Now underline all the words which
> might be different if you were writing the Sentence for a different
> person - these will be names, dates, places, pronouns (he/she) etc.  Now
> you will be ready to start building your Sentence in Legacy, selecting
> the appropriate option for each underlined word.
>
> If you get stuck, come back to LUG with an example of an Event Sentence
> you want to create.
>

--
John. jfgreg...@shaw.ca



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Re: [LegacyUG] I need help copying my Legacy file to my new Android tablet

[Sherry/Support]

 Please do not include pictures in your emails to the group.

I would also suggest that rather than putting your entire message in the
subject line that you write something in the body of the email to give us a
little more information about your problem.

Do you have an app for your Android device or are you trying to install
Legacy and view the Family File on the Android device?

You can't run your Legacy or view your Family File on your Android tablet
without an Android app designed specifically for that.

You need to get "Families 1.0" along with the Families Sync and sync the
data file to your Android.

You can get more information through the Legacy Online store
www.LegacyFamilyTree.com > Buy Now! > Mobile Apps.


Sincerely,
Sherry
Technical Support
Legacy Family Tree


On Wed, Apr 10, 2013 at 12:50 PM, Dave Johnson  wrote:



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RE: [LegacyUG] Panic!

[Lee Bruch]

Have you contacted Legacy support and had them look at your computer and assist 
you working on it via the web?
Even though I understand quite a bit about technology I have found other 
support services like that very helpful.

> -Original Message-
> From: BK Ford [mailto:pastors...@gmail.com]
> Sent: Wednesday, April 10, 2013 10:33 AM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> Virginia, in order to use the MS Fixit program, do I uninstall
> everything first, delete the Legacy Folder on C, or at what point do I
> use this program?
>
>
>
> Sent from my iPad
>




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Re: [LegacyUG] Panic!

[kaytt2]

Oops.  I forgot to mention uninstall Legacy from your C drive first.



-Original Message-
From: kaytt2
Sent: Wednesday, April 10, 2013 11:40 AM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

This is just an idea, but I had Legacy 6 and Legacy 7 on my computer at one
time and it worked fine for me.  I do this when a new version comes out and
I'm not sure if I will like it.

Delete any desktop icons for Legacy.  Make a new folder on your C drive and
call it Legacy 6. Do a fresh install into this folder rather than directly
to the C drive.
Your folders will look like C:>Legacy 6>Legacy>(all the files associated
with Legacy: backgrounds, data, etc. etc.)
You can then send a new icon to your desktop from the file found within this
group of files.

Kathy

-Original Message-
From: BK Ford
Sent: Wednesday, April 10, 2013 11:09 AM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

Ron,
I am sick. I have tried everything. I really thought I had it. First, I made
sure the user controls were not in place in Windows. (I rebooted after just
about everything I did.) I followed all your steps, parking the Data folder
and the .usr files (on my desktop) and then uninstalling AND deleting the
Legacy folder from C:. I then did a fresh install directly from the web
site. I really thought it was going to work. After saying it was a
successful installation, it asked for the language and let me put in my
customer number (to unlock my deluxe edition). (At this point, my data
folder is still outside the software, parked on my desktop.) It even asked
what I wanted to do. I chose to open a sample file. At that point, the
hateful error message (same one) came on the screen, and I had to close the
progam. This tells me that there is no corruption in my data folder or the
.usr files. Now what? I am so upset.



Sent from my iPad

On Apr 8, 2013, at 10:07 AM, Ron Ferguson 
wrote:

> As I understand the problem, when an attempt is made to start Legacy the
> error appears before the program gets anywhere.
> ---
> Ron Ferguson
> http://www.fergys.co.uk/
> GOONS #5307
>
> "Brian L. Lightfoot"  wrote:
>
>> Good ideas. And if you can indeed do either of these with no problems,
>> then it means that your family file is corrupted and causing Windows to
>> shut down Legacy rather than Legacy itself display some sort of internal
>> error. Then it’s time to look for an older ZIP backups of your family
>> file that you might have allowed to be created each and every time you
>> shut down Legacy. These will tend to keep on accumulating in the Data
>> folder unless you use Windows Explorer to delete some of the older ones.
>> I usually keep the three most recent sequential backups.
>>
>>
>>
>> Brian in California
>>
>>
>>
>>
>>
>> From: Paul Kean [mailto:pauljk...@yahoo.com.au]
>> Sent: Sunday, April 07, 2013 8:00 PM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>>
>>
>>
>> Betty,
>>
>> Can you open the sample database or even create a new one. Either of
>> these would tell that the install was OK and therefore it must be you
>> database that is corrupt.
>>
>> ..Paul
>> Melbourne, Australia
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and
> on our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>



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our blog (http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] Panic!

[kaytt2]

This is just an idea, but I had Legacy 6 and Legacy 7 on my computer at one
time and it worked fine for me.  I do this when a new version comes out and
I'm not sure if I will like it.

Delete any desktop icons for Legacy.  Make a new folder on your C drive and
call it Legacy 6. Do a fresh install into this folder rather than directly
to the C drive.
Your folders will look like C:>Legacy 6>Legacy>(all the files associated
with Legacy: backgrounds, data, etc. etc.)
You can then send a new icon to your desktop from the file found within this
group of files.

Kathy



-Original Message-
From: BK Ford
Sent: Wednesday, April 10, 2013 11:09 AM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

Ron,
I am sick. I have tried everything. I really thought I had it. First, I made
sure the user controls were not in place in Windows. (I rebooted after just
about everything I did.) I followed all your steps, parking the Data folder
and the .usr files (on my desktop) and then uninstalling AND deleting the
Legacy folder from C:. I then did a fresh install directly from the web
site. I really thought it was going to work. After saying it was a
successful installation, it asked for the language and let me put in my
customer number (to unlock my deluxe edition). (At this point, my data
folder is still outside the software, parked on my desktop.) It even asked
what I wanted to do. I chose to open a sample file. At that point, the
hateful error message (same one) came on the screen, and I had to close the
progam. This tells me that there is no corruption in my data folder or the
.usr files. Now what? I am so upset.




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
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blog (http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] Panic!

[BK Ford]

Virginia, in order to use the MS Fixit program, do I uninstall everything 
first, delete the Legacy Folder on C, or at what point do I use this program?



Sent from my iPad

On Apr 10, 2013, at 8:11 AM, Virginia Blakelock  wrote:

> Barbara -
>
> The MS Fixit program can often fix the problem with the installation
> software in a Windows environment.  The problem is almost certainly
> with Legacy not with Windows.
>
> Virginia
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



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Re: [LegacyUG] Panic!

[BK Ford]

Ron,
I am sick. I have tried everything. I really thought I had it. First, I made 
sure the user controls were not in place in Windows. (I rebooted after just 
about everything I did.) I followed all your steps, parking the Data folder and 
the .usr files (on my desktop) and then uninstalling AND deleting the Legacy 
folder from C:. I then did a fresh install directly from the web site. I really 
thought it was going to work. After saying it was a successful installation, it 
asked for the language and let me put in my customer number (to unlock my 
deluxe edition). (At this point, my data folder is still outside the software, 
parked on my desktop.) It even asked what I wanted to do. I chose to open a 
sample file. At that point, the hateful error message (same one) came on the 
screen, and I had to close the progam. This tells me that there is no 
corruption in my data folder or the .usr files. Now what? I am so upset.



Sent from my iPad

On Apr 8, 2013, at 10:07 AM, Ron Ferguson  wrote:

> As I understand the problem, when an attempt is made to start Legacy the 
> error appears before the program gets anywhere.
> ---
> Ron Ferguson
> http://www.fergys.co.uk/
> GOONS #5307
>
> "Brian L. Lightfoot"  wrote:
>
>> Good ideas. And if you can indeed do either of these with no problems, then 
>> it means that your family file is corrupted and causing Windows to shut down 
>> Legacy rather than Legacy itself display some sort of internal error. Then 
>> it’s time to look for an older ZIP backups of your family file that you 
>> might have allowed to be created each and every time you shut down Legacy. 
>> These will tend to keep on accumulating in the Data folder unless you use 
>> Windows Explorer to delete some of the older ones. I usually keep the three 
>> most recent sequential backups.
>>
>>
>>
>> Brian in California
>>
>>
>>
>>
>>
>> From: Paul Kean [mailto:pauljk...@yahoo.com.au]
>> Sent: Sunday, April 07, 2013 8:00 PM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>>
>>
>>
>> Betty,
>>
>> Can you open the sample database or even create a new one. Either of these 
>> would tell that the install was OK and therefore it must be you database 
>> that is corrupt.
>>
>> ..Paul
>> Melbourne, Australia
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>



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Re: [LegacyUG] Sentence definition-editing

[mbstx]

Thanks for the suggestion!

However, I don't always enter my own phrasing; for collateral relatives in many 
cases the default phrasing is fine because I don't intend to include them in 
any written/published document - they're just there for research purposes.

Marianne

-Original Message-
>From: Jenny M Benson 
>Sent: Apr 10, 2013 9:33 AM
>To: LegacyUserGroup@LegacyUsers.com
>Subject: Re: [LegacyUG] Sentence definition-editing
>
>On 10/04/2013 15:04, mbstx wrote:
>> I do something I think is much simpler.  On the Edit Event for dialog
>> box, in the lower half I click on the Sentence Overide tab.
>>
>> In that box I put {Notes][Sources].
>>
>> Then when I go back to the Notes tab I can enter a sentence or
>> several paragraphs in any way I wish.
>
>Yes, that is a simple way, but if you edit the original Sentence in the
>Master List it would save you having to open the Sentence Override tab
>and type [Notes][Sources] every time.  You simply put "[Notes][Sources]"
>in the bottom field (labelled "If Desc,  Date and Place are empty.")  I
>have done this for a couple of Event Sentences, except that I preface
>[Notes][Sources] with a bolded [EventName]: because that is how I like
>my Events/Facts to start.
>--
>Jenny M Benson




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Re: [LegacyUG] Sentence definition-editing

[Jenny M Benson]

On 10/04/2013 15:04, mbstx wrote:
> I do something I think is much simpler.  On the Edit Event for dialog
> box, in the lower half I click on the Sentence Overide tab.
>
> In that box I put {Notes][Sources].
>
> Then when I go back to the Notes tab I can enter a sentence or
> several paragraphs in any way I wish.

Yes, that is a simple way, but if you edit the original Sentence in the
Master List it would save you having to open the Sentence Override tab
and type [Notes][Sources] every time.  You simply put "[Notes][Sources]"
in the bottom field (labelled "If Desc,  Date and Place are empty.")  I
have done this for a couple of Event Sentences, except that I preface
[Notes][Sources] with a bolded [EventName]: because that is how I like
my Events/Facts to start.
--
Jenny M Benson



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Re: [LegacyUG] Sentence definition-editing

[mbstx]

I do something I think is much simpler.  On the Edit Event for dialog box, in 
the lower half I click on the Sentence Overide tab.

In that box I put {Notes][Sources].

Then when I go back to the Notes tab I can enter a sentence or several 
paragraphs in any way I wish.

Another LUGer suggested this some years ago and I've followed it ever since.

Marianne

-Original Message-
>From: Jenny M Benson 
>Sent: Apr 10, 2013 4:27 AM
>To: LegacyUserGroup@LegacyUsers.com
>Subject: Re: [LegacyUG] Sentence definition-editing
>
>On 09/04/2013 19:19, John Gregson wrote:
>> I tried to figure out how to use the "Edit Event Sentence Definition",
>> but it is too
>> complex for me.
>
>It really isn't too difficult to edit a Sentence Definition.
>
>There are 2 elements to a Sentence:  words that will never change (be
>the same for every record) and words that will vary with each record.
>For example, you could compose a Census Event sentence which will read:
>
>He appeared on the England census on 30 March 1851 in Canterbury, Kent,
>England.
>
>for Joe Bloggs, or
>
>She appeared on the Wales census on 07 April 1861 in Mold, Fintshire, Wales.
>
>for Jane Doe.
>
>If you looked at the Event Sentence which would create the above, you
>would see:
>
>[HeShe] appeared on the [Desc] census [onDate] [inPlace].
>
>You will notice that all the words which vary from one record to the
>next are enclosed in brackets.  When you are in the Edit Event
>Definition screen, you can select from all the options available for
>what you want to appear in the brackets.  Next to each option is a brief
>explanation of what it will add to the Sentence.
>
>To start building an Event Sentence that reads how you want it to,
>choose one person in your family file and write down the Sentence as you
>would like it to appear for him.  Now underline all the words which
>might be different if you were writing the Sentence for a different
>person - these will be names, dates, places, pronouns (he/she) etc.  Now
>you will be ready to start building your Sentence in Legacy, selecting
>the appropriate option for each underlined word.
>
>If you get stuck, come back to LUG with an example of an Event Sentence
>you want to create.
>
>--
>Jenny M Benson
>



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Re: [LegacyUG] Panic!

[Virginia Blakelock]

Barbara -

The MS Fixit program can often fix the problem with the installation
software in a Windows environment.  The problem is almost certainly
with Legacy not with Windows.

Virginia



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Re: [LegacyUG] Panic!

[BK Ford]

Thank you for the suggestion, Virginia. I will try the other steps suggested 
first and then this suggestion. I did have a computer technician look at it, 
and he assures me it is not a Windows error but is a Legacy error.
Thanks,
Barbara



Sent from my iPad

On Apr 9, 2013, at 4:19 PM, Virginia Blakelock  wrote:

> Barbara -
>
> You may also want to try Microsoft's Fixit Program for Install and
> Uninstall Problems.  I have used it successfully several times with
> various programs.
>
> http://support.microsoft.com/mats/Program_Install_and_Uninstall/
>
> Virginia
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
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> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



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Re: [LegacyUG] Sentence definition-editing

[Jenny M Benson]

On 09/04/2013 19:19, John Gregson wrote:
> I tried to figure out how to use the "Edit Event Sentence Definition",
> but it is too
> complex for me.

It really isn't too difficult to edit a Sentence Definition.

There are 2 elements to a Sentence:  words that will never change (be
the same for every record) and words that will vary with each record.
For example, you could compose a Census Event sentence which will read:

He appeared on the England census on 30 March 1851 in Canterbury, Kent,
England.

for Joe Bloggs, or

She appeared on the Wales census on 07 April 1861 in Mold, Fintshire, Wales.

for Jane Doe.

If you looked at the Event Sentence which would create the above, you
would see:

[HeShe] appeared on the [Desc] census [onDate] [inPlace].

You will notice that all the words which vary from one record to the
next are enclosed in brackets.  When you are in the Edit Event
Definition screen, you can select from all the options available for
what you want to appear in the brackets.  Next to each option is a brief
explanation of what it will add to the Sentence.

To start building an Event Sentence that reads how you want it to,
choose one person in your family file and write down the Sentence as you
would like it to appear for him.  Now underline all the words which
might be different if you were writing the Sentence for a different
person - these will be names, dates, places, pronouns (he/she) etc.  Now
you will be ready to start building your Sentence in Legacy, selecting
the appropriate option for each underlined word.

If you get stuck, come back to LUG with an example of an Event Sentence
you want to create.

--
Jenny M Benson



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[LegacyUG] Best way to source?

[Tony Rolfe]

Hello, Jenny

Thanks for the advice.

What I see on the site is almost exactly what I see in the e-mail.  It
is just a transcription, not an original source.

I started using a Church record, transcription template and I guess that
is actually the way to go.

Thanks again

Tony



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